Panasonic 44-Series Telephone User Manual

Panasonic 44-Series Telephone User Manual
STATION
USER
GUIDE
Panasonic®
Digital Business System
44-Series Key Telephones
Please read these instructions completely before using this unit.
(Supports DBS, and 824)
Section 755
Issued April 2000
Revision A - Issued December 2000
The contents of this manual are subject to change without notice and do not constitute
a commitment on the part of Panasonic Telecommunication Systems Company
(PTSC). Every effort has been made to ensure the accuracy of this document.
However, due to ongoing product improvements and revisions, Panasonic cannot
guarantee the accuracy of printed material after the date of publication nor can it
accept responsibility for errors or omissions. Panasonic will update and revise this
document as needed.
The software and hardware described in this document may be used or copied only in
accordance with the terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any
manner, mechanically, electronically, or photographically, is prohibited without
permission of the Panasonic Telecommunication Systems Company (PTSC).
© Copyright 2000 by Panasonic Telecommunication Systems Company.
All rights reserved.
Preface
Preface
The Station User Guide is for anyone who uses a Panasonic 44-Series digital
telephone in conjunction with the Panasonic DBS. The DBS (Digital
Business System) is a telephone system that provides you with a powerful set
of features for handling calls.
This manual provides an overview of the following digital phones and offers
detailed information about using the features provided by the DBS:
•
•
•
•
•
•
VB-44210 - 16 key standard phone
VB-44220 - 22 key standard phone
VB-44223 - 22 key small display speakerphone
VB-44225 - 22 key large display speakerphone
VB-44230 - 34 key standard phone
VB-44233 - 34 key small display speakerphone
Note: The following features of 44-Series Phones require DBS software
version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v.
1.0 or higher.
•
•
•
•
•
Handset Mute
Off-hook Monitor
Soft keys on small-display phones
Directory and Variable Modes on small-display phones
Message key on large-display phones
How to Use This Manual
We recommend that you read the entire manual before using your digital
phone, in order to get a clear idea of its capabilities.
What This Manual Contains
This manual contains the following chapters:
Chapter and Title
Description
Chapter 1, “Understanding Your
Phone”
Describes features of Panasonic digital
telephones.
Chapter 2, “Setting Up Your Phone”
Provides procedures for setting up telephone features such as display contrast.
Chapter 3, “Placing Outside Calls”
Provides several procedures for making
outside calls.
Issued April 2000
i
Preface
Chapter and Title
Description
Chapter 4, “Answering Calls”
Provides several procedures for answering calls.
Chapter 5, “Communicating Within
Your Office”
Provides procedures for handling internal calls.
Chapter 6, “Using Additional Features”
Provides procedures for using advanced
features.
Appendix A, “Dial Code List”
Provides a list of dial codes used for
programming FF keys.
Notation Used
This manual uses the following conventions:
• References to chapters and sections are enclosed in quotation marks,
and include the title and page number, for example: “Assigning FF
Keys” on page 25.
• References to information you are to dial is printed in boldface, mixedcase characters, for example: Dial 73*.
• References to the telephone keypad are printed using bold, uppercase
characters, for example: Press HOLD.
For More Information
For more information about features available with Panasonic DBS systems
and digital phones, contact your system administrator or DBS dealer, or refer
to the Panasonic publication Feature Operation (Section 700).
ii
Issued April 2000
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
1. Understanding Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . .
7
Non-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Small-Display Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Soft Keys on a Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using Variable Mode on a Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . 14
Large-Display Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Soft Keys on a Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . 17
Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2. Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .
23
Volume and Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting Sound Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Ringing Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning FF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing an FF Key’s Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking FF Key Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Personal Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning PSD Numbers to One-Touch or Soft Keys. . . . . . . . . . . . . . . . . . . .
Checking PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing a PSD Number From a One-Touch or Soft Key . . . . . . . . . . . . . . . . .
Assigning Names to PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing Out a Name Assigned To a PSD Key . . . . . . . . . . . . . . . . . . . . . . . . .
24
24
24
24
25
25
26
26
26
28
29
30
30
33
3. Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using an Outside Line Access Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing an Outside Line with an FF Key. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling If the DBS is Behind a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chaining Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redialing Outside Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auto-Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
36
36
36
37
37
37
40
41
41
41
Issued April 2000
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Contents
Auto-Repeat Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Saving and Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4. Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
43
Picking Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering Two Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking Calls from an Attendant Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Picking Up Calls Parked by the Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking Calls from an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Picking Up Calls Parked by an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screened Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unscreened Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44
44
44
45
45
45
46
46
46
46
46
47
5. Communicating Within Your Office . . . . . . . . . . . . . . . . . .
49
Calling Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching Between Tone and Voice Calling . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling Paging Groups 00-07. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a Page (Meet-Me Answer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Callback Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a Callback Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Responding to Callback Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scrolling Through Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Absence Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning the Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling Absence Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Announcing to Busy Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
50
50
50
50
50
51
51
51
53
53
53
54
54
56
56
56
58
58
58
58
59
59
4
Issued April 2000
Contents
Making an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring Calls with an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Breaking Into a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59
60
61
61
6. Using Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . .
63
Using the Mute Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Off-Hook Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locking Your Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching Between Pulse and Tone Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding an Extension to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dropping Out of a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controlling Internal Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controlling Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Reminder Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Non-Display and Small-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Large-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caller ID Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using a Personal Speed Dial Number for Voice Mail Access. . . . . . . . . . . . . .
Using an FF Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the MSG Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using an FF Key for Voice Mail Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
64
64
64
65
65
65
65
66
66
66
66
67
67
67
67
67
68
71
72
72
73
73
Appendix A. Dial Code List . . . . . . . . . . . . . . . . . . . . . . . . . . .
75
Issued April 2000
5
Contents
6
Issued April 2000
1. Understanding Your Phone
1. Understanding Your Phone
Becoming familiar with your Panasonic 44-Series digital phone will enable
you to effectively use its call-handling features.
Note: Some features may not be available on your phone. For instance, the
following features of 44-Series phones require DBS software version CPCAII/B v. 8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher.
•
•
•
•
•
•
Handset Mute
Off-hook Monitor
Separate speaker volumes for internal vs. CO call
Soft keys on small-display phones
Directory and Variable Modes on small-display phones
Message key on large-display phones
For additional information, see your system administrator or DBS dealer.
This chapter covers the following topics:
Topic
Page
Non-Display Phones
8
Small-Display Phones
10
Large-Display Phones
15
Display Information
18
DBS-32-755
Issued April 2000
7
1. Understanding Your Phone
Non-Display Phones
Non-display phones, such as the model shown in Figure 1, do not have an
LCD display. Table 1 on page 9 describes the features that are typical of nondisplay phones.
Figure 1. Non-display 44-Series phone
1
PR O G
2
CO NF
3
4
18
DIGITAL BUSINESS SYSTEM
5
1
4
G HI
7
PR S
*
14
2
ABC
5
JKL
TU V
8
D N D /C F
3
D EF
6
M NO
M U TE
W XY
EXT
9
R ED IAL
6
7
0
S peakerphone
11
AU TO
8
OPER
FLASH
10
M U TE
12
O N /O FF
9
13
H O LD
VO LU M E
15
16
17
8
Issued April 2000
DBS-32-755
1. Understanding Your Phone
Table 1. Non-display phone features
#
Feature
Description
1
Message Waiting Indicator
Indicates that you have a message.
2
PROG Key
Used to program Flexible Function (FF) and onetouch keys and to adjust ringer volume. Depending
on the setup of your system, may also be used to
transfer calls.
3
CONF Key
Used to establish conference calls, check FF key
and one-touch features, and scroll through messages.
4
One-Touch Keys
Used to make outside calls or to access system features.
5
Flexible Function (FF)
Keys
Used to access outside lines or to access system features.
6
DND/CF Indicator
Indicates that Do-Not-Disturb, Call Forwarding, or
Absence Message is set.
7
MUTE Indicator
Indicates that your voice is muted - i.e., party on the
other end cannot hear you. Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
8
EXT Indicator
Lights when you are on a call; flashes when you
hold a call.
9
ON/OFF Indicator
Lights when ON/OFF key has been pressed.
10
REDIAL Key
Used to redial last number dialed.
11
MUTE Key
Used to activate/deactivate MUTE function. When
activated, the party on the other end cannot hear
you. (See item 7, MUTE Indicator.)
12
AUTO Key
Used to access speed dialing, enter account codes, or
for message waiting answer/cancel.
13
ON/OFF Key
Used to make a call without lifting the handset or to
turn the speaker on and off.
14
FLASH Key
Used to end an outside call and to restore outside
dial tone without hanging up receiver.
15
VOLUME Key
Used to adjust level of tones, background music,
ringing, receiver volume, and display contrast.
16
HOLD Key
Used to hold calls, to retrieve held calls, and to complete FF key programming.
17
Microphone
Used to talk with another party without using the
handset.
18
Speaker
Outputs tones and voice at your extension.
DBS-32-755
Issued April 2000
9
1. Understanding Your Phone
Small-Display Phones
Small-display phones, such as the model in Figure 2, have a display
containing two lines of text. Table 2 on page 11 describes the features that are
typical of small-display phones.
Note: Certain features of the small-display phone, such as items 3 -5 in Figure
2, require DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0
or higher, or CPC-EX v. 1.0 or higher.
Figure 2. Small-display 44-Series phone
1
2
3
M ODE
EN D
4
08:24 Tue N O V 14
Sandy
173
5
PR O G
6
CO NF
7
8
22
DIGITAL BUSINESS SYSTEM
9
2 ABC 3 D E F
1
4
GHI
7
PR S
*
18
5
JK L
TU V
8
6
9
M NO
D N D /C F
R ED IAL
10
M U TE
M U TE
EXT
AU TO
S peakerphone
16
12
OPER
FLASH
15
11
W XY
0
14
O N /O FF
13
17
H O LD
VO LU M E
19
20
21
10
Issued April 2000
DBS-32-755
1. Understanding Your Phone
Table 2. Small-display phone features
#
Feature
Description
1
Message Waiting Indicator
Indicates that you have a message.
2
Display
Displays information about the phone’s status,
menus, dialing directories, and text message information.
3
Mode Key
Used to change display modes from default to speed
dial or extension directory mode.
4
End Key
Used to exit directory mode and return display to
default mode.
5
Soft Keys
Used to select System Speed Dial or Personal Speed
Dial directory and also to speed dial a number or
extension from within a directory.
6
PROG Key
Used to program FF and one-touch keys and to
adjust ringer volume. Depending on the setup of
your system, may also be used to transfer calls.
7
CONF Key
Used to establish conference calls, check FF key
and one-touch features, and scroll through messages.
8
One-Touch Keys
Used to make outside calls or to access system features.
9
Flexible Function (FF)
Keys
Used to access outside lines or to access system features.
10
DND/CF Indicator
Indicates that Do-Not-Disturb, Call Forwarding, or
Absence Message is set.
11
MUTE Indicator
Indicates that your voice is muted - i.e., party on the
other end cannot hear you. Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
12
EXT Indicator
Lights when you are on a call; flashes when you
hold a call.
13
ON/OFF Indicator
Lights when ON/OFF key has been pressed.
14
REDIAL Key
Used to redial last number dialed.
15
MUTE Key
Used to activate/deactivate MUTE function. When
activated, the party on the other end cannot hear
you. (See item 11, MUTE Indicator.)
16
AUTO Key
Used to access speed dialing, enter account codes, or
for message waiting answer/cancel.
17
ON/OFF Key
Used to make a call without lifting the handset or to
turn the speaker on and off.
18
FLASH Key
Used to end an outside call and to restore outside
dial tone without hanging up receiver.
19
VOLUME Key
Used to adjust level of tones, background music,
ringing, receiver volume, and display contrast.
20
HOLD Key
Used to hold calls, to retrieve held calls, and to complete FF key programming.
DBS-32-755
Issued April 2000
11
1. Understanding Your Phone
#
Feature
Description
21
Microphone
Used to talk with another party without using the
handset.
22
Speaker
Outputs tones and voice at your extension.
Using the Soft Keys on a Small-Display Phone
Note: This feature requires DBS software version CPC-AII/B v. 8.0 or higher,
CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.
The soft keys on the small-display phone allow you to change the software
mode of the display from default (i.e., time and date) mode to directory mode.
While in directory mode, you can view system and personal speed dial and
extension directories, and also dial a speed dial number or extension by
pressing the soft key next to the desired number.
Figure 3. Small-Display soft keys
M ODE
EN D
08:24 Tue N O V 14
Sandy
173
soft keys
Notes:
• The MODE key allows you to switch the display from default to
directory mode. The END key allows you to return the display to default
mode.
• You must be in directory mode to view speed dial and extension
directories and to dial a speed dial number or extension using the soft
keys.
• Speed dial numbers must be programmed before they will appear in the
personal speed dial directory. System speed dial numbers must be
programmed by the system attendant or administrator, or the DBS
dealer. For information on programming personal speed dial numbers,
see Setting Up Personal Speed Dialing on page 26.
12
Issued April 2000
DBS-32-755
1. Understanding Your Phone
Using Speed Dial Directories
1. Press the MODE key one time. “SSD” and “PSD” appear on the second
line of the display.
2. Select System Speed Dial or Personal Speed Dial by pressing the soft key
next to the desired item. The first two numbers in the directory appear on
the second line of the display. To display the next two numbers in the
directory, press the “#” key. To display the previous two numbers, press
the “*” key.
Note: If a name has been assigned to a speed dial number, the name will
be displayed instead of the speed dial number.
To jump to another letter in the directory, press the numeric key for it. For
example, press the “6” key to jump to the M’s, N’s, and O’s. The M’s will
appear first. Press “6” again to jump to the N’s, and again to jump to the
O’s.
• For names beginning with Q or Z, use the 1 key.
3. To dial a speed dial number, press the soft key next to it.
Note: To exit the directory without dialing, press the END key.
Using the Extension Directory
1. Press the MODE key twice. “EXT” appears on the second line of the
display.
2. Press the soft key next to “EXT”. The first two extensions in the directory
appear on the second line of the display.
3. To display the next two extensions in the directory, press the “#” key. To
display the previous two extensions, press the “*” key.
To jump to another letter in the directory, press the numeric key for it. For
example, press the “6” key to jump to the M’s, N’s, and O’s. The M’s will
appear first. Press “6” again to jump to the N’s, and again to jump to the
O’s.
• For names beginning with Q or Z, use the 1 key.
4. To dial an extension, press the soft key next to it.
Note: To exit the directory without dialing, press the END key.
DBS-32-755
Issued April 2000
13
1. Understanding Your Phone
Using Variable Mode on a Small-Display Phone
Note: This feature requires DBS software version CPC-AII/B v. 8.0 or higher,
CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.
Variable Mode allows you to use the soft keys on your small-display phone to
execute programmed system features when your phone is in the following
call states:
•
•
•
•
during an intercom call
during CO dial tone
during a trunk call
after dialing a busy extension
1. Activate Variable Mode by pressing ON/OFF *61 ON/OFF.
The 1st line of the display will read “Variable md ON” when you enter
*61, then return to normal when you press the second ON/OFF.
To turn Variable Mode off again, press ON/OFF *61 ON/OFF.
2. During an intercom call, CO dial tone, trunk call, or after dialing a busy
extension, the display will reflect the appropriate programmed features.
While the feature is displayed, press the > or < soft key to execute the
desired feature.
Figure 4. Example of a variable mode display after dialing a busy extension
M ODE
EN D
Busy
C allback
14
351
O H VA
Issued April 2000
DBS-32-755
1. Understanding Your Phone
Large-Display Phones
Phones such as the model in Figure 5 are distinguished by their large
displays. Table 3 on page 16 describes the features that are typical of large
display phones.
Note: Certain features of the large-display phone, such as the Message key,
require DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or
higher, or CPC-EX v. 1.0 or higher.
Figure 5. Large-display 44-Series phone
1
02:28 Thu N O V 14
Langford S
173
2
PER SO N AL D IAL
SYSTEM D IAL
EXTEN SIO N
FU N C TIO N
H ELP
3
3
23
M SG
CO NF
5
4
M EN U
6
PR EV
N EXT
7
8
PR O G
9
10
2 ABC 3 D EF
1
4 G H I 5 JKL 6 M N O
7
PR S
*
19
8
TU V
9
D ND /C F
11
W XY
M U TE
12
16
EXT
AU TO
13
0
FLASH
15
M U TE
OPER
S peakerphone
R ED IAL
14
VO LU M E
20
17
O N /O FF
18
H O LD
21
22
DBS-32-755
Issued April 2000
15
1. Understanding Your Phone
Table 3. Large-display phone features
#
Feature
Description
1
Message Waiting Indicator
Indicates that you have a message.
2
Display
Displays information about the phone’s status,
menus, dialing directories, and text message information.
3
Soft Keys
Used to make outside calls or to access call-handling
features.
4
MSG Key
Used for Auto-CallBack to a telephone which has
left a text message or to access voice messages.
5
CONF Key
Used to establish conference calls, check FF and
one-touch key settings, and scroll through messages.
6
MENU Key
Used to return to the Main Menu screen. The default
Main Menu screen contains the following items:
• PERSONAL DIAL
• SYSTEM DIAL
• EXTENSION
• FUNCTION
• HELP
7
PREV Key
Used to return to the previous screen.
8
NEXT Key
Used to advance to the next screen.
9
PROG Key
Used to program FF and one-touch keys and to
adjust ringer volume. Depending on the setup of
your system, may also be used to transfer calls.
10
Flexible Function (FF)
Keys
Used to access outside lines or to access system features.
11
DND/CF Indicator
Indicates that Do-Not-Disturb, Call Forwarding, or
Absence Message is set.
12
MUTE Indicator
Indicates that your voice is muted - i.e., party on the
other end cannot hear you. Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
13
EXT Indicator
Lights when you are on a call; flashes when you
hold a call.
14
ON/OFF Indicator
Lights when ON/OFF key has been pressed.
15
REDIAL Key
Used to redial last number dialed.
16
MUTE Key
Used to activate/deactivate MUTE function. When
activated, the party on the other end cannot hear
you. (See item 12, MUTE Indicator.)
17
AUTO Key
Used to access speed dialing, enter account codes, or
for message waiting answer/cancel.
18
ON/OFF Key
Used to make a call without lifting the handset or to
turn the speaker on and off.
19
FLASH Key
Used to end an outside call and to restore outside
dial tone without hanging up receiver.
16
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DBS-32-755
1. Understanding Your Phone
#
Feature
Description
20
VOLUME Key
Used to adjust level of tones, background music,
ringing, receiver volume, and display contrast.
21
HOLD Key
Used to hold calls, to retrieve held calls, and to complete FF key programming.
22
Microphone
Used to talk with another party without using the
handset.
23
Speaker
Outputs tones and voice at your extension.
Using the Soft Keys on a Large-Display Phone
The ten small keys located alongside the display on a large-display phone are
called “soft” keys because they allow you to change the software mode of the
display. Instead of displaying the Main Menu, for instance, you can set your
phone to display your Personal or System Speed Dial Directory, Extension
Directory, or Function or Help Menus.
These items are described as follows:
Personal Dial
Allows personal speed dial numbers to be programmed
and dialed using the soft keys.
System Dial
Allows system speed dial numbers to be viewed and
dialed using the soft keys.
Extension
Allows other extensions to be viewed and dialed using the
soft keys.
Function
Allows system functions such as Background Music, DoNot-Disturb, Reminder Alarm, Absence Messages, Call
Forwarding, Mute, and Station Lockout to be set.
Help
Provides Help on setting phone functions.
To select one of the above items from the Main Menu, press the soft key next
to the desired item.
Notes:
• To display the Main Menu on a large-display phone, press the MENU
key when the phone is in an idle state.
• Menus are programmable - the actual menu displayed depends on your
system configuration.
DBS-32-755
Issued April 2000
17
1. Understanding Your Phone
Display Information
Both large and small displays indicate the status of the phone. Display
information will vary depending on how the phone is programmed and its
status. Several of the more common displays are illustrated below.
Figure 6. Idle condition (default display)
Small Display
10:40
User name
Wed
Brandy
MAR 17
113
Extension
Large Display
10:40
User name
Wed
Brandy
MAR 17
113
Extension
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION
HELP
Figure 7. Messages received
Small Display
10:40
Number of
messages
18
Wed
3 Msg
Issued April 2000
MAR 17
Carter
Person that
left the first
message
DBS-32-755
1. Understanding Your Phone
Large Display
Number of
messages
10:40
3 Msg
Wed
MAR 17
Carter
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION
HELP
Person that
left the first
message
Figure 8. Reminder alarm
Small Display
10:40
Alarm time
Wed
MAR 17
Alarm
indicator
Alarm12:30PM
Large Display
10:40
Alarm time
Wed
MAR 17
Alarm 12:30PM ((.))
Alarm
indicator
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION
HELP
Figure 9. Absence message
Small Display
10:40
Absence
message
DBS-32-755
Wed
MAR 17
In Meeting
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19
1. Understanding Your Phone
Large Display
Absence
message
10:40
Wed
In Meeting
MAR 17
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION
HELP
Figure 10. Incoming outside call
Small Display
Incoming outside
call
#03
Incoming
Brandy
113
Outside line
number
Large Display
Incoming outside
call
Incoming
Brandy
#03
113
Outside line
number
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION
HELP
Figure 11. Outside call in progress
Small Display
Outside call
in progress
20
CO TALK
Brandy
Issued April 2000
0’15
113
Call
duration
DBS-32-755
1. Understanding Your Phone
Large Display
Outside call
in progress
CO TALK
Brandy
0’15
Call
duration
Greg
Called
party
113
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION
HELP
Figure 12. Internal calling in use
Small Display
Intercom call
Talk
Brandy
113
Large Display
Intercom call
Talk
Brandy
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION
HELP
DBS-32-755
Issued April 2000
Greg
Called
party
113
21
1. Understanding Your Phone
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DBS-32-755
2. Setting Up Your Phone
Use the procedures in this chapter to adjust the volume and display contrast of
your digital phone, and to assign call handling features to FF (flexible
function) keys.
This chapter covers the following topics:
Topic
Page
Volume and Display Settings
24
FF Keys
25
Setting Up Personal Speed Dialing
26
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23
2. Setting Up Your Phone
Volume and Display Settings
Adjusting Sound Volumes
You can adjust the volume of the following while they are in use by pressing
the VOL (s or t) key:
• Ringer
• Speaker
• Handset
Adjusting the Ringing Volume
When your phone is idle, you can adjust its ring volume using the following
steps:
1. Press ON/OFF.
2. Press PROG.
3. Dial #9.
4. Press the VOL key.
The phone produces a tone.
5. Press the VOL keys to adjust the loudness of the tone.
6. Press ON/OFF.
Adjusting the Display Contrast
1. When the phone is idle, press #.
2. Press the VOL keys to adjust the contrast of the display.
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DBS-32-755
2. Setting Up Your Phone
FF Keys
FF (Flexible Function) keys are located immediately above the keypad on
your phone. They are distinguished by the indicator lights on them. You can
set up FF keys to initiate system features, assign specific extension numbers,
or to store digits that are frequently dialed.
Note: You cannot set up FF keys that are dedicated to outside lines. Contact
your system administrator or DBS dealer to make changes to dedicated FF
keys.
Assigning FF Keys
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Press the desired FF key.
4. Do one of the following:
If . . .
Then . . .
You want to assign a dial code that will initiate a particular feature.
Enter one of the dial codes listed in Appendix A, “Dial Code List.”
Note: Not all dial codes can be stored in
FF keys. See the Appendix for more information.
You want one-key access to a specific
extension number, plus the ability to pick
up the extension’s calls and know when the
extension is busy.
Note: If you assign an extension number to
an FF key, the FF key will light red when
the extension is busy. It will light green
when Do Not Disturb, Call Forwarding, or
Absence Message is set. In addition, you
can pick up a call that is ringing or on hold
at the extension by simply pressing the FF
key when it is flashing.
Enter the extension number.
You want to assign digits that you frequently dial.
These digits consist of numbers other than
speed dial numbers, outside lines, or feature
codes. Examples include account codes or a
voice mail password.
This type of key is known as an “Any Key.”
a. Press PROG.
DBS-32-755
b. Enter the appropriate digits.
Note: You cannot assign more than 6 digits (8 digits on some systems) to an FF key.
Issued April 2000
25
2. Setting Up Your Phone
5. Press HOLD.
6. Replace the handset or press ON/OFF.
Notes:
• To use an FF key’s function, press the key.
• To change an FF key’s setup, use the procedures described above.
Clearing an FF Key’s Programming
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Press the desired FF key.
4. Press HOLD.
5. Replace the handset or press ON/OFF.
Checking FF Key Setup
1. Pick up the handset or press ON/OFF.
2. Press CONF.
3. Press the FF key.
4. The assigned function appears on the display.
5. Replace the handset or press ON/OFF.
Note: If the FF key is dedicated to an outside line, “CO Key ...” will appear on
the display. These keys cannot be reassigned except by the system
administrator or DBS dealer.
Setting Up Personal Speed Dialing
Your telephone provides several ways to assign and use personal speed
dialing. The most efficient way is to assign frequently called numbers to your
phone’s one-touch or soft keys.
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Issued April 2000
DBS-32-755
2. Setting Up Your Phone
Note: Non-display and small-display phones have 10 one-touch keys, which
are located alongside the PROG and CONF keys on non-display and smalldisplay phones. Large-display phones have 10 “soft” keys instead of onetouch keys. Soft keys are located along each side of the display.
One-touch and soft keys are numbered as follows:
Figure 13. One-touch key numbering scheme - Small and Non-Display phones
PR O G
6
7
8
9
10
1
2
3
4
5
CONF
Figure 14. Soft key numbering scheme - Large-Display phones
02:28 Thu N O V 14
Langford S
173
1
6
2
3
7
8
4
5
9
10
One-touch and soft keys are pre-programmed to correspond to specific PSD
codes or bins. You store your personal speed dial numbers in these bins.
When you press a one-touch or soft key containing a personal speed dial
number, the PSD bin associated with that key is accessed and the speed dial
number is dialed.
Note: All systems allow at least ten Personal Speed Dials (PSDs), with some
systems allowing up to 40 PSDs. Your system administrator or DBS dealer
can tell you which type of system you have.
PSD bins are numbered from either 90 to 99 or 900 to 909 for ten PSD
systems (depending on your system configuration). On 40 PSD systems, the
PSD bins are numbered from 900 to 939.
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27
2. Setting Up Your Phone
For example:
One-touch or soft
key . . .
Corresponds to
personal speed dial bin . . .
10 PSD systems
40 PSD systems*
#1
90 or 900
900, 910, 920, and 930
#2
91 or 901
901, 911, 921, and 931
#3
92 or 902
902, 912, 922, and 932
etc.
*A maximum of ten PSD numbers can be assigned to the one-touch keys on a
small-display or non-display phone.
Note: The PSD bin for each one-touch or soft key appears on the display
when the phone is in Personal Speed Dial mode. On large-display phones,
either 5 or 10 bins are displayed at a time, depending on how your extension is
programmed. You can display the next group of bins by pressing the “NEXT”
key, or the previous group by pressing the “PREV” key.
On small-display phones, two bins are displayed at a time. Press the “#” key
to display the next two bins and the “*” key to display the previous two bins.
Assigning PSD Numbers to One-Touch or Soft Keys
1. Pick up the handset or press ON/OFF.
Note: On a large-display phone, you will need to be in Personal Speed
Dial mode before you can assign PSD numbers. If you are not sure you are
in this mode, press the MENU key to display the Main Menu, then press
the key to the left of PERSONAL DIAL on the Main Menu.
2. Press PROG.
3. Press the desired one-touch or soft key (or press AUTO, then enter the
desired PSD bin number). The PSD bin for that key appears on the display
(e.g., “Enter PSD 901”). You may want to write down the bin number for
the key - you will need this information to assign a name to the key.
4. Enter the phone number you want to be speed-dialed from that key
(maximum length = 16 characters).
28
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DBS-32-755
2. Setting Up Your Phone
Note: You can insert the following characters into the number:
To insert a . . .
Press . . .
Outside line access code
a. CONF
b. Dial the access code (9 or 1-6).
Notes:
• Each PSD should begin with an outside line
access code.
• If your outside line access code is 81 - 86,
use only the last digit (1-6).
Pause
REDIAL
Flash
FLASH
Hyphen (-)
(Appears when the number is dialed or checked,
but not during programming.)
FF6 (flexible function key 6)
*
*
#
#
5. Press HOLD.
6. Replace the handset or press ON/OFF.
Checking PSD Numbers
1. Pick up the handset or press ON/OFF.
2. Press CONF.
3. Press the desired one-touch or soft key.
The speed dial number appears on the first line of the display. If no speed
dial number has been assigned to the key, the first line will read “Not
Entered”.
The PSD bin for that key appears on the second line of the display (for
example, “90”, “905”, etc.), along with any name that has been assigned to
the PSD number.
4. Replace the handset or press ON/OFF.
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29
2. Setting Up Your Phone
Clearing a PSD Number From a One-Touch or Soft Key
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Press the desired one-touch or soft key.
4. Press HOLD.
5. Replace the handset or press ON/OFF.
Assigning Names to PSD Numbers
After assigning a PSD Number to a one-touch or soft key, you can assign a
name such as “Home”, etc., to the key. PSD names are displayed when you
are in the Personal Speed Dial mode.
Note: You will need to know the PSD bin number for the key in order to
assign a name to it. To check the bin number for a key, see “Checking PSD
Numbers”, above.
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Dial #1.
4. Press AUTO.
5. Enter the PSD bin number for the key you want to assign a name to
(Example: 91, 903, etc.).
6. Press AUTO as many times as necessary to clear out the default name.
(The AUTO key can also be used to backspace if an error is made while
programming PSD and SSD names.)
7. Enter the first character of the name you want to assign to the key. Use the
information in Table 4 as a guide.
Note: To enter numbers into a name, press CONF. To resume entering
letters, press CONF again.
8. Press FLASH to move to the next character in the name.
9. Repeat steps 7-8 for each character in the name until the entire name is
entered. (If you make a mistake, you can backspace by pressing AUTO.)
30
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DBS-32-755
2. Setting Up Your Phone
10. When the name is complete, press FLASH.
11. Press HOLD.
Note: To enter more names, repeat steps 4-10.
DBS-32-755
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31
2. Setting Up Your Phone
Table 4. Speed dial alphabet entry
To enter:
Press this
key:
This many
times:
To enter:
Press this
key:
This many
times:
A
2
1
a
2
4
B
2
2
b
2
5
C
2
3
c
2
6
D
3
1
d
3
4
E
3
2
e
3
5
F
3
3
f
3
6
G
4
1
g
4
4
H
4
2
h
4
5
I
4
3
i
4
6
J
5
1
j
5
4
K
5
2
k
5
5
L
5
3
l
5
6
M
6
1
m
6
4
N
6
2
n
6
5
O
6
3
o
6
6
P
7
1
p
7
4
Q
1
2
q
1
5
R
7
2
r
7
5
S
7
3
s
7
6
T
8
1
t
8
4
U
8
2
u
8
5
V
8
3
v
8
6
W
9
1
w
9
4
X
9
2
x
9
5
Y
9
3
y
9
6
6
Z
1
3
z
1
.
0
1, 3, 4, or 6
:
0
2 or 5
*
*
1 or 4
-
*
2 or 5
?
*
3 or 6
#
#
1 or 4
/
#
2 or 5
!
#
3 or 6
space
1
1 or 4
32
Issued April 2000
DBS-32-755
2. Setting Up Your Phone
Clearing Out a Name Assigned To a PSD Key
Note: You will need to know the PSD bin number for the key in order to clear
out an assigned name. To check the bin number for a key, see “Checking PSD
Numbers” on page 29.
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Dial #1.
4. Press AUTO.
5. Enter the PSD bin number for the key you want to clear (Example: 91, 903,
etc.).
6. Press AUTO as many times as necessary to clear out the name.
Note: It is strongly recommended that you assign the PSD bin number as
a name for the key at this point so that it will appear on the display for
future use. The bin number should be entered in the following format: “PSDxx (or xxx)” where xx or xxx = the actual bin number. Example: “PSD901”. Use the information in steps 7-10 under “Assigning Names to
PSD Numbers” on page 30 as a guide.
7. Press HOLD.
8. Press ON/OFF.
Note: If using a large-display phone, press MENU, then the key to the
left of PERSONAL DIAL to have the change reflected on the display.
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2. Setting Up Your Phone
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3. Placing Outside Calls
3. Placing Outside Calls
Your digital phone, in conjunction with the DBS, provides several ways for
you to place outside calls.
This chapter covers the following topics:
Topic
Page
Making Calls
36
Using Speed Dialing
37
Redialing Outside Numbers
41
DBS-32-755 35
Issued April 2000
35
3. Placing Outside Calls
Making Calls
Using an Outside Line Access Group
You can dial 9, 81, 82, 83, 84, 85, or 86 to access an outside line. Each of
these codes gives you access to a group of outside lines. The DBS
automatically picks an outside line from the group for you.
Note: This feature requires system programming or a specific DBS
configuration, and therefore may not be available from your phone. For
information, see your system administrator or DBS dealer.
1. Pick up the handset or press ON/OFF.
2. Dial an access code for an outside line access group (9, 81-86) and the
telephone number.
Notes:
• If all outside lines in the group are busy, you will hear a busy tone.
• If the system is set up for LCR (least-cost-routing) dialing, the LCR
function is activated when you dial 9. LCR automatically routes your
call to the least expensive outside line.
Accessing an Outside Line with an FF Key
1. Pick up the handset or press ON/OFF.
2. Press an FF key that is dedicated to an outside line or to a group of outside
lines.
3. Dial the desired number.
Calling If the DBS is Behind a PBX
1. Pick up the handset or press ON/OFF.
2. Access an outside line.
3. Dial the PBX access code (see your system administrator or dealer for the
code).
4. When you hear the outside line dial tone, dial the telephone number.
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Having an Open Line Call You Back
If all outside lines are busy, you can have the DBS notify you when an
outside line is available.
1. Pick up the handset or press ON/OFF.
2. Attempt to access an outside line.
3. When you hear the busy tone, press 2.
4. Press ON/OFF again.
When the outside line is available, your phone rings and the FF key for the
outside line flashes.
5. Pick up the handset or press ON/OFF.
6. Dial the phone number.
Using Speed Dialing
Using Personal Speed Dialing
You can assign Personal Speed Dial (PSD) numbers to the one-touch keys on
a non-display or small-display phone, or to the soft keys on a large-display
phone. Once the PSD numbers have been assigned, you can quickly dial them
by simply pressing the appropriate key. For information on assigning
Personal Speed Dial numbers, See “Setting Up Personal Speed Dialing” on
page 26..
Dialing a PSD Number
1. Pick up the handset or press ON/OFF.
2. If necessary, access an outside line.
3. Press the desired one-touch or soft key.
Using System Speed Dialing
System Speed Dial (SSD) numbers are numbers that are frequently called by
many different individuals at your location, such as a branch or corporate
office, a package delivery service, or a travel agent. SSD numbers must be
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programmed from the attendant’s phone. Once programmed, they are
available for everyone to use.
A maximum of 90, 200, or 500 SSD numbers are allowed, depending on the
system. SSD numbers are assigned to speed dial bins as follows:
Maximum
SSD Numbers
Speed Dial Bins
90
00-89
200
000-199
500
000-499
You dial SSD numbers by entering the appropriate bin number. On smalldisplay and large-display phones, you can also use soft keys to dial a system
speed dial number in the SSD directory.
Dialing an SSD Number by Entering the SSD Bin Number
1. Pick up the handset or press ON/OFF.
2. If necessary, access an outside line.
3. Press AUTO.
4. Dial the appropriate SSD bin number.
Dialing an SSD Number Using the Soft Keys on a Small Display Phone
Note: Soft key functionality on the 44-Series small-display phone requires
DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher,
or CPC-EX v. 1.0 or higher.
1. Press the MODE key one time. “SSD” and “PSD” appears on the second
line of the display.
2. Press the soft key next to SSD. The first two SSD entries appear on the
second line of the display. To display the next two entries, press the “#”
key. To display the previous two entries, press the “*” key.
To jump to another letter in the directory, press the numeric key for it. For
example, press the “6” key to jump to the M’s, N’s and O’s. The M’s will
appear first. Press “6” again to jump to the N’s, and again to jump to the
O’s.
• For names beginning with Q or Z, use the 1 key.
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3. Pick up the handset or press ON/OFF.
4. If necessary, access an outside line.
5. Press the soft key next to the desired SSD number to initiate dialing.
Dialing an SSD Number Using the Soft Keys on a Large Display Phone
1. From the Main Menu, press the key to the left of “System Dial.” The
System Speed Dial directory will be displayed. This is an alphabetical
directory.
2. Press the appropriate key on the SSD Directory. Either 5 or 10 system
speed dial names will be displayed, depending on how your system is
programmed. To scroll forward in the name directory, press the NEXT
key. To scroll backwards in the directory, press the PREV key.
3. Pick up the handset or press ON/OFF.
4. If necessary, access an outside line.
5. Press the soft key next to the desired SSD entry to initiate dialing.
Checking SSD Numbers
To check an SSD number on a small-display or large-display phone, press the
soft key next to the entry in the SSD directory.
Checking SSD Numbers by Entering
the SSD Bin Number
1. Pick up the handset or press ON/OFF.
2. Press CONF.
3. Press AUTO.
4. Dial the appropriate SSD bin. The SSD number appears on the display.
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Checking SSD Numbers Using the Soft
Keys
1. Scroll through the System Speed Dial directory until the desired SSD name
is displayed.
2. Pick up the handset or press ON/OFF.
3. Press CONF.
4. Press the soft key next to the SSD entry. The SSD number appears on the
display.
Chaining Speed Dial Numbers
To handle phone numbers longer than 16 characters, you can chain SSD
codes to a PSD code. When you dial the PSD code, the system will dial each
SSD number contained in the chain.
• Systems using DBS software version CPC-EX v. 1.0 or higher also
allow you to chain SSD codes to each other, and to chain PSD codes to
each other. (You cannot, however, chain PSD codes to an SSD code.)
• A maximum of 16 characters, including other speed dial codes, can be
entered into a speed dial code.
Note: Before chaining, enter the parts of the phone number into one-touch or
soft keys, or into speed dial bins. For example, program the first part into onetouch key #1, the second part into one-touch key #2, etc.
Complete the following steps to chain speed dial numbers:
1. Pick up the handset or press ON/OFF.
2. Press PROG, AUTO.
3. Enter the speed dial code (or press the one-touch key if using a PSD
number) you are chaining the other codes to.
4. Press AUTO and enter the speed dial code containing the first part of the
number to be dialed.
5. Repeat step 4 for each remaining speed dial code to be contained in the
chain.
6. Press HOLD.
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3. Placing Outside Calls
Redialing Outside Numbers
Redialing
1. Pick up the handset or press ON/OFF.
2. Access an outside line.
3. Press REDIAL.
The phone dials the last outside number dialed.
Auto-Redial
Some systems allow the last number dialed (either outside or inside call) to be
redialed simply by pressing the REDIAL key.
1. When your phone is idle or receiving dial tone, press REDIAL.
Auto-Repeat Dialing
With some systems, if the outside number is busy, pressing the REDIAL key
will repeatedly redial the number until answered or the number of retries
reaches a set limit.
1. After receiving busy tone when dialing an outside number, press the
REDIAL key before disconnecting.
To cancel Auto-Repeat Dialing
Replace the handset or press ON/OFF.
Saving and Redialing a Number
You can save an outside number for redialing. A saved number can be
redialed even if it is not the last number dialed.
Saving a Number
1. Dial the desired phone number.
2. Press AUTO twice.
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3. Press *.
4. Replace the handset or press ON/OFF.
Redialing a Saved Number
1. Access an outside line.
2. Press AUTO.
3. Press *.
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4. Answering Calls
Calls can reach your digital phone from several different sources, and can be
handled in a variety of ways.
This chapter covers the following topics:
Topic
Page
Picking Up Calls
44
Holding Calls
44
Using Call Park
45
Transferring Calls
46
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4. Answering Calls
Picking Up Calls
To answer various types of calls, use the following procedures.
1. Pick up the handset or press ON/OFF.
2. Do one of the following:
To answer . . .
Do the following . . .
A call ringing at someone
else’s phone
Press the flashing FF key.
An extension in your paging
group*
Dial 70.
Note: Calls are answered in the following priority order:
• Page call
• Internal call
• Outside line.
An extension outside your
paging group*
a.
Dial 79.
b.
Dial the number of the ringing extension.
After-hours calls ringing over
a paging speaker or night
answer device **
a.
Pick up the handset or press ON/OFF.
b.
Dial 78.
*The DBS allows extensions to be grouped into paging groups. When you
issue a page, you can specify the paging group, so that your announcement is
heard only on the phones that are members of that group. Paging groups
often include people whose work is related. (See “Paging” on page 50.)
**
Some offices have after-hours calls ring on a central bell (often called a
“universal night answer” device) or over a paging system using an external
speaker. Dialing “78” allows you to answer these after-hours calls.
Holding Calls
Putting a Call on Hold
Press HOLD during a call.
If the call is on an outside line, retrieve the call by pressing the appropriate
line key. (The line key will be flashing green.)
If the call is an extension, retrieve it by pressing HOLD a second time, or by
pressing the flashing FF key.
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4. Answering Calls
Answering Two Calls
1. Press HOLD to put the first call on hold.
2. Press the green flashing FF key for the second call.
3. Press HOLD to put the second call on hold.
4. Press the green flashing FF key to return to the first call.
Notes:
• If you do not pick up a held call in a certain period of time, you will hear
a tone indicating that the call is still waiting.
• The EXT indicator flashes when you hold an internal call or an outside
line that is not assigned to an FF key.
Using Call Park
Use Call Park to send an outside call to someone you cannot locate. You can
park the call and page the intended recipient of the call. Then the intended
recipient can pick up the call.
Note that attendants park calls somewhat differently than other extensions.
Attendants can park calls on any of 10 “park numbers.” With extensions,
calls are parked on the user’s extension number.
Note: If a parked call is not answered within a certain time, the call returns to
the extension that parked it.
Parking Calls from an Attendant Phone
1. Press HOLD during an outside call.
2. Dial 75.
3. Dial the system park number (00-09).
4. Replace the handset or press ON/OFF.
5. If necessary, page the intended recipient of the call.
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Picking Up Calls Parked by the Attendant
1. Pick up the handset or press ON/OFF.
2. Dial 76.
3. Dial the appropriate system park number (00-09).
Parking Calls from an Extension
1. Press HOLD during an outside call.
2. Dial 75.
3. Replace the handset or press ON/OFF.
Picking Up Calls Parked by an Extension
1. Pick up the handset or press ON/OFF.
2. Dial 76.
3. Dial the extension number of the person that parked the call.
Transferring Calls
Note: If a transferred call is not answered within a specified time, the call
rings again at the extension that transferred it.
Screened Transfers
In a screened transfer, you announce the call before transferring it. This
allows you to give the recipient information about the call.
1. During a call, press HOLD.
2. Dial the extension number to which the call will be transferred.
3. When the recipient answers, announce the call.
4. Do one of the following (ask your dealer or system administrator which is
appropriate):
• Replace the handset or press ON/OFF
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• Press PROG and then replace the handset or press ON/OFF.
Unscreened Transfers
Note: This feature requires system programming or a specific DBS
configuration, and may not be available. For information, see your system
administrator or DBS dealer.
In an unscreened transfer, you do not announce the call to the person
receiving the transfer. The call simply rings at the phone to which it is
transferred.
1. During a call, press HOLD.
2. Dial the extension number to which the call will be transferred.
3. Do one of the following (ask your dealer or system administrator which is
appropriate):
• Replace the handset or press ON/OFF, or
• Press PROG and then replace the handset or press ON/OFF.
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5. Communicating Within Your Office
The DBS provides a variety of features for handling calls within your office.
This chapter covers the following topics:
Topic
Page
Calling Other Extensions
50
Paging
50
Using Call Forwarding
51
Using Call Waiting
53
Using Callback Messages
56
Using Do-Not-Disturb
58
Using Absence Messages
58
Announcing to Busy Extensions
59
Breaking Into a Call
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5. Communicating Within Your Office
Calling Other Extensions
Making Internal Calls
1. Pick up the handset or press ON/OFF.
2. Dial the desired extension, or dial 0 for the operator.
Switching Between Tone and Voice Calling
A voice call to another extension performs like an intercom call in that it is
connected immediately, without making the called extension ring. (If
desired, the called party can reply without lifting the handset.) Tone calling
sends ringing to the called extension.
The default calling mode is determined by system programming. To switch
between tone and voice, press l after dialing the extension number.
Paging
Note: This feature requires system programming or a specific DBS
configuration, and may not be available. For information, see your system
administrator or DBS dealer.
Calling Paging Groups 00-07
The DBS allows extensions to be organized into paging groups. When you
issue a page, you specify the paging group, so that your announcement is
heard only on the phones that are members of that group. Paging groups
often include people whose work is related.
1. Pick up the handset or press ON/OFF.
2. Press # and the page group number (00-07).
3. Make your announcement.
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4. Do one of the following:
If . . .
Then . .
You want to end the page
Replace the handset or press ON/OFF.
Note: To avoid an abrupt “hang-up”
sound, press FLASH before replacing
the handset.
You want to get a response from someone answering the page at an extension
Do not hang up; wait for the paged party
to answer.
Answering a Page (Meet-Me Answer)
You can answer a page from any extension using the Meet-Me Answer
feature.
1. Pick up the handset or press ON/OFF.
2. Dial 77 to speak to the paging party.
Using Call Forwarding
Calls can be automatically forwarded to another number when you are not at
your phone.
Setting Up Call Forwarding
1. Pick up the handset or press ON/OFF.
2. Dial one of the following combinations:
To forward . . .
Dial . . .
Then . . .
All calls
720
Dial the extension number that you
want to forward to.
Calls when your phone is busy
or does not answer
721
Dial the extension number that you
want to forward to.
Calls when your phone is busy
722
Dial the extension number that you
want to forward to.
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To forward . . .
Dial . . .
Then . . .
Calls to an outside line
Note: To forward to an outside
number, you must first assign
the outside number (including
a trunk access code, such as 9
or 81-86) to a personal or system speed dial. 1
723
or
720, 721,
722, or 724 2
Press AUTO and dial the appropriate
speed dial number.
Note: When forwarding with 723, you
can only forward internal calls to an
outside number. You cannot forward
outside calls to an outside number.
Calls when your phone does
not answer
724
Dial the extension number that you
want to forward to.
1.
Some systems will not allow “9” trunk access code with call forwarding when least cost
routing is active.
2.
Some systems only allow the use of 723 to call forward outside. Other systems call
forward outside for all types including 720 (All), 721 (Busy/Don’t Answer), 722 (Busy), and
724 (Don’t Answer). Check with your dealer for more information on your system.
3. Replace the handset or press ON/OFF.
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Cancelling Call Forwarding
1. Pick up the handset or press ON/OFF.
2. Dial 72.
3. Replace the handset or press ON/OFF.
Using Call Waiting
Call waiting allows you to send a tone and an optional text message to a busy
extension.
Note: This feature requires system programming or a specific DBS
configuration, and may not be available. For information, see your system
administrator or DBS dealer.
Setting Up Call Waiting
1. Pick up the handset or press ON/OFF.
2. Dial the extension number.
3. When you hear a busy tone, press 3.
4. If you want to send a text message with call waiting (optional), press one of
the following:
• 5 = Visitor Here
• 6 = Need Help
• 7 = Important
• 8 = Urgent
• 9 = Emergency
5. To wait for the called extension to answer, remain on the phone. To
“camp-on” to the extension, hang up. When the extension becomes free, it
will automatically call your number.
Notes:
• If call waiting is accepted, the busy tone changes to a ringing tone.
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5. Communicating Within Your Office
• You cannot send a call waiting message to an extension that has an
Absence Message or Do-Not-Disturb registered.
Answering Call Waiting
1. Do one of the following:
If . . .
Then . . .
You want to answer the call
Press the Talkback key.
The current call is put on hold.
You want to reply with a text message
Press CONF.
2. Do one of the following:
If . . .
Then . . .
You answered and want to handle both
calls at once
Press the Talkback key to toggle
between the two calls.
You answered and want to handle the
calls separately
Finish the second call and terminate it.
You are returned to the original call.
You want to reply with a text message
Note: Text messages are only available to other extensions with displays.
Dial one of the following digits:
1 = Take A Message
2 = Please Hold
3 = Will Call Back
4 = Transfer
5 = Unavailable
Notes:
• The Talkback key is an FF key that has been assigned to the Talkback
function. The Talkback function is typically used in situations where
the extension user must handle more than one call.
• If a Talkback key is not set up, you must end the call in progress before
answering the waiting call.
• Your original conversation is not interrupted by sending a text message.
Using Camp-on
Note: This feature requires system programming or a specific DBS
configuration, and may not be available. For information, see your system
administrator or DBS dealer.
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The camp-on feature alerts you when a busy extension is free.
1. Pick up the handset or press ON/OFF.
2. Dial the extension number.
3. When you hear a busy tone, press 3.
4. When you hear a ringing tone, replace the handset or press ON/OFF.
Your extension rings when the busy extension becomes free.
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Using Callback Messages
Your phone’s message indicator lamp flashes when a message has been
received. This can be either a callback message from another extension or, if
your system uses voice mail, a voice message.
The display also indicates that a message has been received. For a callback
message, the display reflects the extension that sent the message. For a voice
message, the display reflects that a new message has been received.
If multiple messages have been received, the display reflects the number of
messages and indicates the origin of the first message (i.e., the extension
number or voice mail).
Sending a Callback Message
1. Pick up the handset or press ON/OFF.
2. Dial the extension number.
3. Press 2.
4. Press ON/OFF or hang up.
Note: No more than four messages can be sent to an extension. If you do not
hear a dial tone after dialing 2, the message cannot be accepted.
Responding to Callback Messages
1. Pick up the handset or press ON/OFF.
2. Press AUTO.
3. Do one of the following:
If . . .
Then . . .
You want to answer the message waiting request
Press REDIAL. You will be connected
to the extension that left the message.
You want to cancel the message waiting
request
Press FLASH.
Note 1: Multiple messages are accessed in the order in which they are
received.
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Note 2: On the large-display phone, you can also use the MSG key to
respond to callback messages (requires DBS software version CPC-AII/B v.
8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher).
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Scrolling Through Messages
1. Pick up the handset or press ON/OFF.
2. Press CONF twice to view the next message.
3. Press # to scroll through messages.
4. Press ON/OFF.
Using Do-Not-Disturb
Use DND (Do-Not-Disturb) to temporarily stop calls from coming to your
extension.
Note: If your phone is set for permanent call forwarding on No Answer or
Busy/No Answer (such as to voice mail), only calls from other extensions will
be blocked. External (CO) calls will still ring through to your extension before
being forwarded to voice mail. Permanent call forwarding is determined
through system programming.
1. Pick up the handset or press ON/OFF.
2. Dial 73 to toggle DND on and off.
3. Press ON/OFF.
Using Absence Messages
Assigning the Absence Message
Absence messages appear on the display of any internal caller who calls your
extension.
1. Pick up the handset or press ON/OFF.
2. Dial 71.
3. Dial the message number (0-9).
4. If desired, enter the date or time of your return, using MM/DD or HH/MM
(24-hour) format. This will appear on the display of a calling extension,
along with the selected absence message.
5. Press ON/OFF.
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Note: Five absence messages (0-4) are supplied with the DBS. Your system
administrator or dealer can set up five more customized messages (5-9). The
messages supplied with the system are:
Number
Message
0
In Meeting
1
At Lunch
2
Out of Office
3
Vacation
4
Another Office
Cancelling Absence Messages
1. Pick up the handset or press ON/OFF.
2. Dial 71.
3. Press ON/OFF.
Announcing to Busy Extensions
Note: This feature requires system programming or a specific DBS
configuration, and may not be available. For information, see your system
administrator or DBS dealer.
This feature (also known as Off-Hook Voice Announcement) allows you to
make an announcement to a busy extension.
• If the called party is using a digital key telephone, the announcement is
heard only by the called party, not by the other party he or she is talking
to. If, however, the called party is using a single-line telephone, both
the called party and the party he or she is talking to will hear the
announcement.
Making an Announcement
1. Pick up the handset or press ON/OFF.
2. Dial the extension number.
3. Press 5 if you hear the busy tone.
4. Make your announcement.
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Your voice is heard on the extension, not on the other line.
Answering an Announcement
To answer an announcement, you may use the Talkback* key to speak to the
announcing party or you may send a text message.
*The Talkback key is an FF key that has been assigned to the Talkback
function. The Talkback function is typically used in situations where the
extension user must handle more than one call. The Talkback key must be
set up by the system administrator or dealer.
To Speak to the Announcing Party
1. Press the Talkback* key.
2. Speak with the announcing party.
3. Press the Talkback* key to return to the original call.
*The Talkback key is an FF key that has been assigned to the Talkback
function. The Talkback function is typically used in situations where the
extension user must handle more than one call. The Talkback key must be
set up by the system administrator or dealer.
To Answer with Text
1. While remaining on the line with the original party, press CONF.
2. Dial the digits 1 to 5 to send a text reply to the party that has just called.
Dialed Digit
Text Message
1
Take A Message
2
Please Hold
3
Will Call Back
4
Transfer
5
Unavailable
Notes:
• Your original conversation is not
interrupted by sending a text message.
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• Text messages can only be sent to
callers within your facility.
• The caller must have a display phone
to receive the text message.
• Text messages can be changed by
your DBS administrator or dealer.
Transferring Calls with an Announcement
Note: This feature requires system programming or a specific DBS
configuration, and may not be available. For information, see your system
administrator or DBS dealer.
1. Press HOLD.
2. Dial the extension number.
3. When you hear a busy tone, press 5.
4. When you are connected to the called party, press ON/OFF.
Breaking Into a Call
Note: This feature requires system programming or a specific DBS
configuration, and may not be available. For information, see your system
administrator or DBS dealer.
This feature allows you to interrupt a busy extension in your paging group.
1. Pick up the handset or press ON/OFF.
2. Dial the extension number.
3. When you hear the busy tone, press 4.
Note: When you break into a call, both parties on the other end will be able to
hear you.
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6. Using Additional Features
The DBS provides a variety of features you can use in your daily work.
This chapter covers the following topics:
Topic
Page
Using the Mute Key
64
Using Off-Hook Monitor
64
Locking Your Extension
64
Switching Between Pulse and Tone Calling
65
Making Conference Calls
65
Using a Headset
66
Controlling Internal Dial Tone
66
Controlling Background Music
66
Using the Reminder Alarm
67
Using Caller ID
67
Using Voice Mail
71
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6. Using Additional Features
Using the Mute Key
You can use the MUTE key on your phone to mute the handset or
microphone so that the party on the other end cannot hear you. The Mute
indicator flashes when using handset mute, and lights steadily when the
microphone is muted.
1. Pick up the handset or press ON/OFF.
2. Dial the desired number.
3. Press MUTE to mute your conversation. Press MUTE again to turn the
mute function off.
Note: Handset Mute requires DBS software version CPC-AII/B v. 8.0 or
higher, CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.
Using Off-Hook Monitor
Note: This feature requires DBS software version CPC-AII/B v. 8.0 or higher,
CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher.
Off-Hook Monitor allows you to play a called or calling party’s voice through
the speaker on your phone, even if you are using the handset. This allows a
third party to hear both sides of a conversation.
To use Off-Hook Monitor, press the ON/OFF key while using the handset
during a conversation. The other party’s voice will be played through both the
handset and the speaker. To turn off Off-Hook Monitor, press the ON/OFF
key again.
Note: Off-Hook Monitor does not activate your phone’s microphone. The
party at the other end will hear only audio transmitted through your handset.
Locking Your Extension
Use this feature to restrict unauthorized access to your phone. When your
phone is “locked,” it cannot be used to make outside calls. It can, however, be
used to make internal calls. Lockout codes must be programmed by your
system administrator or DBS dealer.
1. Pick up the handset or press ON/OFF.
2. Dial 74.
3. Dial the 4-digit lockout code.
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6. Using Additional Features
If your extension is locked, this step unlocks it. If your extension is
unlocked, this step locks it.
4. Press ON/OFF.
Note: On a large-display phone, you can lock your extension by pressing the
Lockout soft key while in the Function Menu, dialing the 4-digit lockout code,
then pressing ON/OFF. Repeat this procedure to unlock your extension.
Switching Between Pulse and Tone Calling
Pulse calling dials by sending out a certain number of pulses for each digit (as
with old-fashioned rotary phones). With tone calling, your phone dials by
sending a distinctive tone for each digit.
1. Pick up the handset or press ON/OFF.
2. Dial the desired number.
3. Press * or # to switch from pulse to tone calling, or vice versa.
Making Conference Calls
You may use your digital phone to create conference calls that include up to
four parties.
Adding an Outside Line
1. To put your call on hold, press HOLD or the outside line key you are
using.
2. Access another outside line.
3. Dial the number of the party to be included in the conference.
4. Press CONF after the call is answered.
Adding an Extension to a Conference
1. Press HOLD.
2. Dial the number of the extension you wish to add.
3. Press CONF after the extension answers.
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6. Using Additional Features
Dropping Out of a Conference Call
To drop out of a conference call, hang up or press FLASH or ON/OFF.
Using a Headset
When headset mode is turned on, you can use a headset attached to your
phone. When headset mode is turned off, the headset is inoperative.
1. Pick up the handset or press ON/OFF.
2. Dial #51.
If headset mode is already on, these steps turn it off; if headset mode is off,
these steps turn it on.
3. Replace the handset or press ON/OFF.
Controlling Internal Dial Tone
Internal dial tone is the tone you hear when you are dialing extensions within
your office. If you want to, you can turn the internal dial tone off, so that you
do not hear it.
1. Pick up the handset or press ON/OFF.
2. Dial #50.
If intercom dial tone is already on, these steps turn it off; if intercom dial
tone is off, these steps turn it on.
3. Replace the handset or press ON/OFF.
Controlling Background Music
If your system is set up with a music source, you can play music over the
speaker of your phone.
1. Pick up the handset or press ON/OFF.
2. Dial #53.
If background music is already playing through your speaker, these steps
turn it off; if background music is off, these steps turn it on.
Note: On a large-display phone, you can turn background music on or off by
simply pressing the BGM soft key while in the Function Menu.
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6. Using Additional Features
Using the Reminder Alarm
You can program your phone to alert you at a designated time with an audible
tone. To turn the tone off when it sounds, press ON/OFF.
Non-Display and Small-Display Phones
1. Pick up the handset or press ON/OFF.
2. Do one of the following:
If . . .
Then . . .
You want to set the alarm
You want to cancel the alarm
a.
Dial #4.
b.
Enter the time using 12-hour format
(HH:MM), followed by 1 for a.m.
or 2 for p.m.
Dial #4.
3. Press ON/OFF.
Large-Display Phones
1. From the Function Menu, press the Reminder soft key.
2. To set the alarm, enter the time using 12-hour format (HH:MM), followed
by 1 for a.m. or 2 for p.m.
Skip this step to cancel a Reminder Alarm.
3. Press ON/OFF.
Using Caller ID
When the Caller ID (CID) feature is activated, your display telephone can
display CID information as incoming calls ring at your extension. You have
access to previous call information via the Caller ID Call Log feature.
Caller ID Display
The Caller ID display shows the Caller ID number and/or name, depending
on the Caller ID format used.
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6. Using Additional Features
Whenever a Caller ID call rings your phone, the following information
appears on the phone display.
Figure 15. Example of a Caller ID display.
404-555-5512
First line: calling number (7 or 10 digits)
ABC COMPANY
Second line: calling name (up to 15 characters)
(Optional, depending on Caller ID format)
Once Caller ID information is received, it can be transmitted along with the
call to another phone through call transfer, call forwarding, etc.
Caller ID Call Log
Note: This feature requires system programming or a specific DBS
configuration, and may not be available. For information, see your system
administrator or DBS dealer.
The Call Log keeps a record of Caller ID calls that ring your phone. An FF
key can be assigned to flash when there is a new entry in the log. When you
press the key to access the log, the LED turns off.
Call Log Information
Each Call Log entry includes the following call information:
• Calling number
• Calling name (if provided)
• Time and date
• How the call was answered
• How the call was routed.
Call Log Format
The most recent entries are stored first in the Call Log. When you view the
log by pressing the Call Log key, you can scroll forward or backward
through the entire contents of the log using the * and # keys. The log format
varies between the Small-Display Phones and the Large Display Phone.
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6. Using Additional Features
Call Log Format for Small-Display Phones
To view the call log, press the Call Log key. To view the next call in the log,
press the # key. To view the previous call in the log, press the * key.
In addition to viewing the calling number information by pressing the Call
Log Key, you can view the detailed information on each entry by pressing the
CONF key.
Example:
1. Press the Call Log key. The following displays.
Figure 16. Call Log format for small-display phone--calling number and name
First Level
of Call Log
Information
404-555-1212
Bill Smith
Calling number
Calling name
2. To display the next level of information, press the CONF key.
Figure 17. Call log format for small-display phone--time and date
Second Level
of Call Log
Information
10:30 WED JUNE 22
404-555-1212
Time, day and date
Calling number
3. To display the next level of information, press the CONF key.
Figure 18. Call log format for small-display phone--answer information
Third Level
of Call Log
Information
ANS-J. Jones 103
404-555-1212
How the call was handled
Calling Number
4. To display the next level of information, press the CONF key.
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6. Using Additional Features
Figure 19. Call log format for small-display phone--routing information
Fourth Level
of Call Log
Information
DIRECT
How the call was routed
404-555-1212
Calling number
5. To return to the first level of call information, press the CONF key.
Other call log entries can be viewed by pressing the * or # key. A “<“
appears beside the oldest entry in the log.
6. Exit the Call Log display by pressing the ON/OFF key.
Call Log Format for the Large-Display Phone
If you have a large-display phone, you can view all four levels of the Call Log
on one screen.
Example:
Press the Call Log key. The following display appears:
Figure 20. Call log format for large-display phone--calling number
404-555-0001
Number of last entry viewed through
top display
Name of last entry viewed through
top display
Number of selected entry
404-555-8888
Number of second log entry
404-555-9999
Number of third log entry
404-555-7777
Number of fourth log entry
404-555-6666
Number of fifth log entry
404-555-0001
ABC COMPANY
A “<“ may appear to the right side of one of the entries. This indicates the
oldest entry in the log.
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6. Using Additional Features
Press the soft key next to the desired entry to view the details of a particular
call.
Figure 21. Call Log format for large-display phone--detailed call information
Number of last entry viewed through
top display
Name of last entry viewed through top
display
404-555-0001
ABC COMPANY
404-555-0001
Number
ABC COMPANY
Name
12:38 WED MAY 28
Time, day and date
ANSWER
Whether the call was answered
CFWD
130
How the call was routed
Press any soft key to return to the calling number listing format as shown in
Figure 20.
Other Call Log entries can be viewed by pressing the * or # keys. If these
keys are pressed while viewing detailed information, the detailed information
is displayed for the newly selected log entry.
Exit the Call Log display by pressing the ON/OFF key.
Using Voice Mail
Note: This feature requires system programming or a specific DBS
configuration, and may not be available. For information, see your system
administrator or DBS dealer.
There are several ways your phone can be used with a voice mail system.
• You can assign a Personal Speed Dial number to provide access to your
voice mailbox.
• You can assign an FF key to provide access to your voice mailbox.
• On a large-display phone, you can use the MSG key to access your
voice mailbox.
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6. Using Additional Features
• You can assign an FF key for transferring callers to another extension’s
voice mail.
Using a Personal Speed Dial Number for Voice Mail Access
To assign a PSD number for voice mail access, use the procedures under
“Assigning PSD Numbers to One-Touch or Soft Keys” on page 28. (For step
4, enter the voice mail extension number.)
To retrieve a voice mail message, press the one-touch or soft key assigned to
voice mail.
Using an FF Key for Voice Mail Access
You can assign an FF key as a Voice Mail Access Key. The indicator light on
the key will flash when you have a voice message. To access your voice mail,
simply press the key.
Assigning a Voice Mail Access Key
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Press the FF key you want to assign.
4. Press CONF.
5. Press AUTO.
6. Enter the voice mail extension number and a password (if necessary.)
Some Panasonic Voice Mail systems may require a # at the end.
For example, if your voice mail number is 500 and you are not using a
password, you would make the following entry:
ON/OFF PROG FF key CONF AUTO 500
Note: The length of the voice mail number, including the voice mail
extension number, password, and # cannot exceed 6 digits (8 digits on
some systems).
7. Press HOLD.
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6. Using Additional Features
Using a Voice Mail Access Key
When the VM key flashes, press it to connect to your mailbox.
Using the MSG Key for Voice Mail Access
You can use the MSG key on the large-display phone (VB-44225) to retrieve
a voice message.
Note: MSG key functionality requires DBS software version CPC-AII/B v.
8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher).
1. When the MSG indicator flashes, press the MSG key. If the message is a
voice message, you will be automatically connected to your voice mailbox.
2. Enter your voice mail access code (if not programmed into the MSG key).
Note: You can program your voice mail access code into the MSG key by
pressing PROG, MSG, [5-digit access code], HOLD.
Using an FF Key for Voice Mail Transfer
You can assign an FF key as a Voice Mail Transfer Key. This allows you to
transfer a caller to another individual’s voice mailbox.
Assigning a Voice Mail Transfer Key
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Press the FF key you want to assign.
4. Press CONF.
5. Press AUTO twice.
6. Enter the voice mail extension number and any special numbers that are
required by the voice mail.
For example, if the voice mail number is 500 and the voice mail requires an
asterisk (*) at the end of the number, enter the following digits:
ON/OFF PROG FF key CONF AUTO AUTO 500 *
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6. Using Additional Features
Note: The length of the voice mail number and the special codes cannot
exceed 6 digits (8 digits on some systems).
7. Press HOLD.
Using a Voice Mail Transfer Key
1. When a call arrives and the caller wishes to leave a voice message for
another individual, press the voice mail transfer key.
The system automatically puts the incoming call on hold.
2. Dial the extension number of the desired individual.
3. Press RELEASE, ON/OFF, or PROG to complete the transfer to the
voice mailbox.
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Appendix A. Dial Code List
This appendix contains a summary of the most commonly used dial codes.
You can use many of these codes to program functions into FF keys.
Note: Some of these functions may not be available in the version of the DBS
you have. For information, contact your system administrator or DBS dealer.
The following table lists the dial codes. The “FF Key” column indicates
whether, the code can be programmed into an FF key.
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Table 5. Dial Code Table
Function
FF
Key
Dial Code
Absence Message Set
Absence Message Cancel
Account Codes
Unverified Account Codes
Verified Account Codes
Alarm Set/Cancel
71
Yes
Specific message: message number (09) + time/date
(0000-9999)
No
71
Yes
#7 or AUTO + #
Yes
#11
Yes
#4
Yes
Specific time: hour (01-12); minutes
(00-59); a.m. or p.m. (1=a.m., 2=p.m.)
No
Analog Adapter Ring Toggle
*71
Yes
Answer Key Assignment
*1
Yes
“Any Key” Assignment
Note: “Any Key” Assignment allows
you to assign any digits other than
extension numbers or feature codes.
Examples include a voice mail password or account codes.
PROG + desired digits
(a maximum of 6 or 8 digits may be
assigned, depending on your system
configuration.)
Yes
Attendant Call
0
Yes
Background Music Set/Cancel
#53
Yes
Busy Override
4
Note: You can assign this feature as an
“Any Key.” See “Any Key Assignment”, above.
Yes
Caller ID Call Log
*6
Yes
Call Forward - All Calls
720 + extension number
Yes
Call Forward - Busy/No Answer
721 + extension number
Yes
Call Forward - Busy
722 + extension number
Yes
Call Forward - To Outside Line
723 + AUTO + (00-99)
Yes
Call Forward - No Answer
724 + extension number
Yes
Call Forward Cancel
72
Yes
Call Park
75
Yes
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76
Function
Dial Code
FF
Key
Call Waiting
3
Note: You can assign this feature as an
“Any Key.” See “Any Key Assignment” on page 76.
Yes
Conference
CONF
No
Dial Tone On/Off
#50
Yes
DND Set/Cancel
73
Yes
Direct Pick-Up
79 + extension number
Yes
Extension Call
Extension number
Yes
Extension Park Pick-up
76 + extension number
No
Flash
FLASH
No
Group Pick-up
70
Yes
Headset Mode On/Off
#51
Yes
Hold
HOLD
No
Intercom Key Assignment
#8
Yes
Least Cost Routing Access
9
Yes
Meet-Me Answer
77
Yes
Message Waiting Set
2
Note: You can assign this feature as an
“Any Key.” See “Any Key Assignment” on page 76.
Yes
Message Waiting Answer
AUTO - REDIAL
Yes
Message Waiting Cancel
AUTO - FLASH
Yes
Mute Key Assignment
*#
Yes
Night Answer Device (UNA) Pick-up
78
Yes
Night Mode On/Off
#52 (attendant only)
Yes
Offhook Voice Announce
5
Note: You can assign this feature as an
“Any Key.” See “Any Key Assignment” on page 76.
Yes
Offhook Voice Announce Answer
(Talkback)
*3 (must be stored in an FF key)
Yes
Outside Line Queuing
2
Note: You can assign this feature as an
“Any Key.” See “Any Key Assignment” on page 76.
Yes
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Function
FF
Key
Dial Code
Page Call
#00 - #07
Yes
Personal Speed Dial
AUTO (90-99 or 900-909))
Yes
Pooled Trunk Access
9 or 81-86
No
Privacy Release
CONF
No
Redial
REDIAL
No
Release Key Assignment
*2
Yes
Station Lockout Off/On
74 + 4-digit lockout code (optional)
Yes
System Speed Dial
AUTO + (00-89 or 000-199)
Yes
Save Dial Access
AUTO + *
Yes
Save Dial Registration
AUTO + AUTO + *
Yes
Tone/Voice Switch
1
Note: You can assign this feature as an
“Any Key.” See “Any Key Assignment” on page 76.
Yes
Transfer
PROG
No
Variable Mode
*61
Yes
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78
Index
A
Absence messages
cancelling .................................... 59
setting up .................................... 58
using ........................................... 58
Access groups, outside line ............. 36
Adjusting
display contrast ........................... 24
ring volume ................................. 24
sound volumes ............................ 24
Announcement to busy extension
answering .................................... 60
making ........................................ 59
transferring calls with ................. 61
Answering
announcement
to busy extension ..... 60
call .............................................. 43
call waiting ................................. 54
callback message ........................ 56
off-hook voice announcement .... 60
page from any extension ............. 51
Any key assignment ........................ 76
Assigning
names to PSD bins ...................... 30
PSD numbers to
one-touch/soft keys . 28
PSD numbers to PSD bins .......... 28
voice mail access key ................. 72
voice mail transfer key ............... 73
Automatic redial, using ................... 41
Auto-Redial ..................................... 41
Auto-Repeat Dialing ....................... 41
B
Background music ........................... 66
Breaking into an outside call ........... 61
Busy override, using ........................ 61
C
Call forwarding
DBS-32-755
cancelling .................................... 53
setting up ..................................... 51
using ............................................ 51
Call waiting ..................................... 53
Callback messages ........................... 56
cancelling .................................... 56
scrolling through ......................... 58
using the MSG key ..................... 58
Caller ID .......................................... 67
Calling page zones 00-07 ................ 50
Calls
answering .................................... 43
DBS behind PBX ........................ 36
holding ........................................ 44
making ........................................ 36
outside, placing ........................... 35
parking ........................................ 45
picking up ................................... 44
to attendant ................................. 50
to extensions ............................... 50
transferring .................................. 46
Camp-on callback ............................ 54
Cancelling
absence message ......................... 59
call forwarding ............................ 53
callback message ........................ 56
Chaining SSD or PSD numbers ....... 40
Checking
PSD numbers ........................29, 37
SSD numbers .............................. 39
Communicating within your office . 49
Conference calls .............................. 65
Controlling
background music ....................... 66
internal dial tone ......................... 66
D
Dial code list .................................... 75
Direct outside line key ..................... 36
Directories
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Index
Extension .................................... 13
Speed dial ................................... 13
Display
contrast adjustment ..................... 24
information ................................. 18
large ............................................ 15
small ........................................... 10
DND ................................................ 58
Do-not-disturb ................................. 58
E
Extension directory ......................... 13
Extensions, calling .......................... 50
F
FF key
as voice mail access key ............. 72
as voice mail transfer key ........... 73
direct outside line ....................... 36
feature codes ............................... 75
Forwarding
cancelling .................................... 53
setting up .................................... 51
using ........................................... 51
H
Headset, using ................................. 66
Holding calls ................................... 44
I
In-office communications ............... 49
Internal
calling
attendant ................................. 50
extension ................................ 50
calls, handling ............................. 50
communications .......................... 49
tone/voice switching ................... 50
Internal dial tone .............................. 66
L
Large display phone ........................ 15
Locking your extension ................... 64
M
Meet-Me Answer ............................. 51
Message key .................................... 58
Message waiting .............................. 56
80
Modes
extension ..................................... 13
speed dial .................................... 13
variable ....................................... 14
Monitor, off-hook ............................ 64
MSG key .......................................... 58
Mute key .......................................... 64
O
Off-hook monitor ............................ 64
Off-hook transfer
screened ...................................... 46
unscreened .................................. 47
Off-hook voice announcement
answering .................................... 60
making ........................................ 59
transferring calls with ................. 61
One-touch keys ................................ 26
On-hook transfer
screened ...................................... 46
unscreened .................................. 47
Outside call
breaking into ............................... 61
Outside calls
placing ........................................ 35
Outside line access groups .............. 36
Outside line callback
setting .......................................... 37
Outside line key, direct .................... 36
P
Paging .............................................. 50
answering from any extension .... 51
calling page zones 00-07 ............ 50
Parking
calls ............................................. 45
PBX ................................................. 36
Personal speed dialing
assigning
names to PSD bins ................. 30
PSD numbers
to bins ................................ 28
to one-touch keys .............. 28
chaining numbers ........................ 40
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Index
checking PSD numbers ........ 29, 37
for voice mail access ...................72
setting up .....................................26
Picking up calls ................................44
Pulse vs. tone dialing .......................65
R
Redial
Auto ............................................41
Auto-Repeat ................................41
Redialing
numbers .......................................41
saved number ..............................42
saving a number ..........................41
Reminder alarm ...............................67
Ring volume, adjusting ....................24
S
Saved number, redialing ..................42
Saving
and redialing a number ...............41
number ........................................41
Screened
off-hook transfer .........................46
on-hook transfer ..........................46
transfers .......................................46
Scrolling through messages .............58
Sending a callback message ............56
Setting up
absence messages ........................58
call forwarding ............................51
call waiting ..................................53
outside line callback ...................37
personal speed dialing .................26
telephone .....................................23
Small display phone ........................10
extension mode ...........................13
speed dial mode ..........................13
variable mode ..............................14
Soft keys ..........................................26
Speed dial directory .........................13
Speed dialing
Personal ................................ 26, 37
System .........................................37
DBS-32-755
SSD ..................................................37
Station lockout .................................64
Switching
between tone and voice calling ...50
System speed dialing
chaining numbers ........................40
checking SSD numbers ...............39
dialing a SSD number .................38
using ............................................37
T
Telephone
display information .....................18
large display ................................15
parts .............................................17
setting up .....................................23
small-display ...............................10
Tone calling .....................................50
Tone vs. pulse dialing ......................65
Transferring
calls .............................................46
screened ......................................46
unscreened ..................................47
with announcement to
busy extension .........61
with off-hook voice announce ....61
U
Understanding your phone ...............17
Unscreened
off-hook transfer .........................47
on-hook transfer ..........................47
transfers .......................................47
V
Variable mode ..................................14
Voice calling ....................................50
Voice mail ........................................71
accessing via FF key
(VM access key) ......72
accessing via MSG key ...............73
accessing via PSD number ..........72
transfer key .................................73
Volume
handset ........................................24
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Index
receiver ....................................... 24
ringer ........................................... 24
speaker ........................................ 24
82
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Index
DBS-32-755
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83
Index
NOTES
84
Issued April 2000
DBS-32-755
Panasonic®
Telecommunication Systems Company
Business Telephone Systems Division
Two Panasonic Way
Secaucus, NJ 07094
Part Number: 555X00701A
©Copyright 2000
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