Panasonic KX-TD500 Telephone User Manual

DIGITA
L SUPER
HYBR
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RUN
OFF
LINE
ALARM
Digital Super Hybrid System
Features Guide
Model No.
KX-TD500
Please read this manual before connecting the Digital Super Hybrid System
and save this manual for future reference.
Thank you for purchasing the Panasonic Model KX-TD500, Digital Super Hybrid System.
Introduction
Introduction
About this Features Guide
This Features Guide is designed to serve as an overall features reference for the Panasonic
Digital Super Hybrid System, KX-TD500.
It explains what the KX-TD500 System can do, and how to obtain the most out of its many
features and capabilities.
Section 1, General Features
Provides details about the general features.
Section 2, ISDN Features
Provides details about the features required to use Public Switched Telephone Network
ISDN services.
Section 3, TIE Line Features
Provides details about the features required to use TIE line services.
Section 4, Tones / Ring Tones
Provides the list of tones and ring tones.
Section 5, Index
Provides the feature titles, important words and phrases to help you access the required
information easily.
Note
• Throughout this manual the term "he" or "she," "his" or "her" may be used.
In order to improve readability rather than continually use he/she we have only used one
of these terms. The term "he" or "she" should be taken as being interchangeable.
2
Features Guide
Introduction
Terms used in this Features Guide
Installation Manual References
The required installation instruction titles described in the Installation Manual are noted for
your reference.
Programming Guide References
The related and required programming titles described in the Programming Guide are noted
for your reference.
System Programming should be done with a PC.
Features Guide References
The related feature titles described in this Features Guide are noted for your reference.
User Manual References
The operation(s) required to implement the feature described in the User Manual is (are)
noted for your reference.
About the other manuals
Along with this Features Guide, the following manuals are available to help you install,
program, and use the KX-TD500 System:
Installation Manual
Provides instructions for installing the hardware and system maintenance.
Programming Guide
Provides step-by-step instructions for performing System Programming using the
Maintenance Console software for a PC.
User Manual
Designed for users of Digital Super Hybrid System, KX-TD500.
The focus is Digital Proprietary Telephones (DPTs), Digital DSS Consoles, Single Line
Telephones (SLTs) and their features.
Trademarks
• Microsoft is either a registered trademark or a trademark of Microsoft Corporation in the
United States and/or other countries.
• All other trademarks identified herein are the property of their respective owners.
Features Guide
3
Table of Contents
Table of Contents
1
General Features ............................................................................... 9
1.1
System Expansion ........................................................................................................ 10
EXtra Device Port (XDP) .............................................................................................. 10
1.2 System Administration................................................................................................ 11
System Programming and Diagnosis with Personal Computer ..................................... 11
Traffic Measurement...................................................................................................... 14
User Programming with Proprietary Telephone ............................................................ 15
1.3 System Features ........................................................................................................... 16
Account Code Entry ...................................................................................................... 16
Automatic Calling Cancel.............................................................................................. 18
Automatic Configuration ............................................................................................... 19
Background Music (BGM)—External........................................................................... 21
Calling Party Control (CPC) Signal Detection .............................................................. 22
Class of Service (COS) .................................................................................................. 24
Dial Type Selection........................................................................................................ 26
DIL 1:N Group .............................................................................................................. 27
Door Opener .................................................................................................................. 28
Extension Group ............................................................................................................ 29
External Modem Control ............................................................................................... 32
Flexible Numbering ....................................................................................................... 34
Floating Station.............................................................................................................. 39
Host PBX Access........................................................................................................... 41
Incoming Group............................................................................................................. 42
Integration, Automated Attendant (AA) Service ........................................................... 45
Integration, DPT ............................................................................................................ 48
Integration, Inband......................................................................................................... 51
Integration, Voice Mail (VM) Service ........................................................................... 54
Integration, VPS............................................................................................................. 60
Limited Call Duration.................................................................................................... 62
Lockout .......................................................................................................................... 64
Manager Extension ........................................................................................................ 65
Mixed Station Capabilities............................................................................................. 66
Music on Hold ............................................................................................................... 68
Night Service ................................................................................................................. 70
Off Premise Extension (OPX) ....................................................................................... 73
Operator Group .............................................................................................................. 74
Outgoing Message (OGM) ............................................................................................ 79
Outgoing Message (OGM) Group ................................................................................. 81
Paralleled Telephone...................................................................................................... 82
Phantom Extension ........................................................................................................ 84
Released Link Operation ............................................................................................... 86
Remote Station Feature Control .................................................................................... 87
Remote Station Lock Control ........................................................................................ 89
Secret Dialing ................................................................................................................ 90
Station Message Detail Recording (SMDR).................................................................. 91
System Data Default Set ................................................................................................ 96
4
Features Guide
Table of Contents
1.4
1.5
1.6
1.7
Features Guide
T1 Carrier .......................................................................................................................97
Tenant Service ................................................................................................................99
Time-Out, Variable .......................................................................................................101
Trunk Busy-Out ............................................................................................................104
Trunk Group .................................................................................................................108
Trunk Route Control.....................................................................................................110
Walking Station ............................................................................................................111
Fault Recovery/Diagnostics .......................................................................................112
Local Alarm..................................................................................................................112
Power Failure Re-Start .................................................................................................115
Power Failure Transfer .................................................................................................116
Attended Features ......................................................................................................117
Caller ID Service ..........................................................................................................117
Caller ID Service on T1 Line .......................................................................................119
Direct In Lines (DIL)....................................................................................................121
Direct Inward Dialing (DID) ........................................................................................124
Direct Inward System Access (DISA)..........................................................................128
Ring Group ...................................................................................................................134
Trunk Answer From Any Station (TAFAS)..................................................................136
Uniform Call Distribution (UCD) ................................................................................138
Originating Features ..................................................................................................153
Alternate Calling—Ring/Voice.....................................................................................153
Automatic Callback Busy (Camp-On) .........................................................................155
Automatic Route Selection (ARS) ...............................................................................156
Busy Station Signaling (BSS) ......................................................................................163
Do Not Disturb (DND) Override..................................................................................165
Electronic Station Lockout ...........................................................................................166
Emergency Call ............................................................................................................167
Executive Busy Override ..............................................................................................168
Inter Office Calling.......................................................................................................170
Line Preference—Outgoing (Idle Line/No Line/Prime Line) ......................................172
Off-Hook Call Announcement (OHCA) ......................................................................174
Off-Hook Call Announcement (OHCA), Whisper.......................................................176
Operator Call ................................................................................................................178
PDN Call ......................................................................................................................180
Secret Busy Override....................................................................................................181
Toll Restriction .............................................................................................................183
Toll Restriction for Special Carrier Access ..................................................................191
Toll Restriction Override by Account Code Entry .......................................................192
Toll Restriction Override for System Speed Dialing....................................................194
Trunk Access ................................................................................................................195
Trunk Connection Assignment—Outgoing..................................................................199
Walking COS ................................................................................................................200
Dialing Features..........................................................................................................202
Automatic Station Release ...........................................................................................202
Full One-Touch Dialing................................................................................................203
One-Touch Dialing .......................................................................................................205
Pause Insertion, Automatic...........................................................................................207
Pickup Dialing (Hot Line) ............................................................................................208
5
Table of Contents
1.8
1.9
1.10
1.11
1.12
6
Quick Dialing............................................................................................................... 210
Redial ........................................................................................................................... 211
Station Speed Dialing .................................................................................................. 213
System Speed Dialing.................................................................................................. 214
Ringing Features ........................................................................................................ 216
Do Not Disturb (DND) ................................................................................................ 216
Log-In/Log-Out ........................................................................................................... 218
Station Hunting ............................................................................................................ 220
Timed Reminder (Wake-Up Call)................................................................................ 222
Timed Reminder, Remote (Wake-Up Call) ................................................................. 225
Answering Features ................................................................................................... 227
ANSWER and RELEASE buttons Operation ............................................................. 227
Answering, Direct Trunk ............................................................................................. 229
Call Pickup................................................................................................................... 230
Call Waiting ................................................................................................................. 233
Call Waiting from Central Office................................................................................. 236
Executive Busy Override Deny.................................................................................... 237
Hands-free Answerback............................................................................................... 238
Line Preference—Incoming (No Line/Prime Line/Ringing Line) .............................. 239
Live Call Screening (LCS)........................................................................................... 241
Holding Features...................................................................................................... 243
Automatic Hold—For Hold ......................................................................................... 243
Automatic Hold—For Transfer.................................................................................... 244
Call Hold...................................................................................................................... 245
Call Park ...................................................................................................................... 247
Call Splitting ................................................................................................................ 248
Consultation Hold ........................................................................................................ 249
Transferring Features.............................................................................................. 251
Call Forwarding ........................................................................................................... 251
Call Forwarding—All Calls to an Incoming Group .................................................... 256
Call Transfer ................................................................................................................ 258
Intercept Routing ......................................................................................................... 261
One-Touch Transfer ..................................................................................................... 263
Ringing Transfer .......................................................................................................... 265
Conversation Features............................................................................................. 266
Conference, 3-Party ..................................................................................................... 266
Conference, 5-Party ..................................................................................................... 268
Conference, Unattended............................................................................................... 270
Data Line Security ....................................................................................................... 272
Doorphone Call............................................................................................................ 273
End-to-End DTMF Signaling (Tone Through) ............................................................ 274
External Feature Access............................................................................................... 275
Flash............................................................................................................................. 277
Hands-free Operation................................................................................................... 278
Off-Hook Monitor........................................................................................................ 279
Privacy Release ............................................................................................................ 280
Privacy, Automatic....................................................................................................... 281
Pulse to Tone Conversion ............................................................................................ 282
Two-Way Recording into the Voice Mail .................................................................... 283
Features Guide
Table of Contents
1.13
1.14
1.15
1.16
1.17
2
Audible Tone Features..............................................................................................284
Confirmation Tones ......................................................................................................284
Dial Tones, Distinctive .................................................................................................286
Hold Recall ...................................................................................................................288
Ringing Tone Selection ................................................................................................290
Ringing, Delayed ..........................................................................................................291
Ringing, Discriminating ...............................................................................................292
Paging Features ........................................................................................................293
Paging ...........................................................................................................................293
Proprietary Telephone Features..............................................................................296
Background Music (BGM)...........................................................................................296
DSS Console.................................................................................................................298
Handset Microphone Mute ...........................................................................................301
Handset/Headset Selection ...........................................................................................302
Microphone Mute .........................................................................................................303
Station Program Clear ..................................................................................................304
Station Programming....................................................................................................306
Station Programming Data Default Set ........................................................................308
Volume Control—Speaker/Handset Receiver/Headset/Ringer ....................................309
Button Features ........................................................................................................310
Button, Direct Station Selection (DSS) ........................................................................310
Button, Flexible ............................................................................................................311
Button, Line Access......................................................................................................314
Buttons on Proprietary Telephones and DSS Consoles................................................318
LED Indication .............................................................................................................323
Display Features .......................................................................................................327
Absent Message Capability ..........................................................................................327
Bilingual Display..........................................................................................................329
Busy Lamp Field ..........................................................................................................330
Call Directory ...............................................................................................................331
Call Forwarding / Do Not Disturb ................................................................................333
Call Log, Incoming.......................................................................................................334
Call Log, Outgoing .......................................................................................................337
Display Contrast Adjustment .......................................................................................338
Display, Call Information .............................................................................................339
Display, Date and Time ................................................................................................341
Display, Self-Extension Number ..................................................................................342
Message Waiting...........................................................................................................343
Special Display Features ..............................................................................................345
System Feature Access Menu.......................................................................................346
ISDN Features................................................................................349
2.1
ISDN Features.............................................................................................................350
Integrated Services Digital Network (ISDN) ...............................................................350
Integrated Services Digital Network (ISDN) Extension ..............................................354
2.2 ISDN Originating Features........................................................................................356
Calling Line Identification Presentation (CLIP) ..........................................................356
Calling Line Identification Restriction (CLIR) ............................................................358
Calling Name Identification Presentation (CNIP)........................................................360
Features Guide
7
Table of Contents
Calling Name Identification Restriction (CNIR)......................................................... 361
2.3 ISDN Attended Features ........................................................................................... 362
Direct Inward Dialing (DID) ....................................................................................... 362
Multiple Directory Number (MDN) Ringing Service ................................................. 365
8
3
TIE Line Features ......................................................................... 369
3.1
TIE Line Features...................................................................................................... 370
Outside (CO) Line and TIE Line Connection.............................................................. 370
TIE Line and Outside (CO) Line Connection.............................................................. 374
TIE Line and TIE Line Connection ............................................................................. 376
TIE Line Network – Alternate Routing ....................................................................... 379
TIE Line Service.......................................................................................................... 382
4
Tones/Ring Tones .......................................................................... 389
5
Index............................................................................................... 393
Features Guide
General Features
Section 1
General Features
Features Guide
9
General Features
1.1
System Expansion
EXtra Device Port (XDP)
Description
A DPT and an SLT can be connected to the same extension port but have different extension
numbers so that they can act as completely different extensions.
Conditions
• Hardware Requirements
DHLC card (KX-TD50170) is required to utilize this feature.
• XDP requires previous programming of the extension port. Enable XDP mode for the
desired port by System Programming.
• If one or more DHLC cards are installed after booting up the System with default values,
DN assignment should be done before performing XDP assignment.
Installation Manual References
• 2.4.13 Extra Device Port (XDP) Connection
Programming Guide References
• 1.4 Extension Port Assignment
– Parallel / XDP (DHLC card)
Features Guide References
1.3
System Features
• Paralleled Telephone
User Manual References
Not applicable.
10
Features Guide
General Features
1.2
System Administration
System Programming and Diagnosis with Personal
Computer
Description
The KX-TD500 system can be programmed and administered using a Personal Computer
(PC). The Programming Guide is required to perform PC Programming. There are two
programming methods:
On-Site Programming
By connecting a PC to your system, System Programming and maintenance can be performed
locally.
There are two ways available to perform the above:
(Method 1.) Using the Serial Interface (RS-232C) port
Connect the PC to the Serial Interface (RS-232C) port provided. The Basic Shelf is
provided with RS-232C Ports. RS-232C Port 1 (PROG) is used for System Programming,
diagnostics and external system database storage (Save / Load) functions, and Port 2
(SMDR) for Station Message Detail Recording (SMDR) only.
(Method 2.) Using an internal modem
Install the optional Remote Card — RMT card (KX-T96196) or ERMT card (KXTD50197). Connect an extension port to the modem. Assign the FDN of the modem by
System Programming. Dial this number from the PC.
Remote Programming
You can perform System Programming and maintenance from a remote site using a PC. Install
the Remote Card and assign the Remote FDN by System Programming.
Starting system administration from a remote location can be done using one of the following
ways:
a) [Call Transfer]
• Call an extension (probably the Operator) from a remote location and request a
transfer to the modem.
b) [DISA]
• Dial the "FDN of the modem" using the DISA feature.
c) [DIL 1:1]
• Assign the "FDN of the modem" as the destination of the DIL 1:1 feature.
d) [DID / DID (ISDN)]
• Program DID / DID (ISDN) feature so that the incoming telephone number is
converted to the "FDN of the modem."
e) [TIE Lines]
• Dial the "FDN of the modem."
• Dial the TIE Line access code, the PBX Code and the "FDN of the modem."
Features Guide
11
General Features
(Method 3.) Using an external modem
Please refer to "External Modem Control" of Section "1.3 System Features" and Section
"4.3.36 External Modem Control" in the User Manual.
For more information and programming instructions, please refer to the Installation Manual
and the Programming Guide.
Warning to the Customer regarding the System Password
a) Please maintain the secrecy of the password.
Because a person who knows the password can easily take over the control of any PBX
system in the market and he may proceed to commit toll fraud.
b) Please select the dealer whom you can trust for the installation and maintenance.
c) Please change the password periodically.
d) We strongly recommend that you set the system password to 7 digits for maximum
protection against "hackers."
Warning to the Dealer regarding the System Password
a) Please thoroughly inform the importance of the password and the dangers involved to
the customer.
b) Please maintain the secrecy of the password.
Because a person who knows the password can easily take over the control of any PBX
system in the market and he may proceed to commit toll fraud.
c) Please change the password periodically.
d) We strongly recommend that you set the system password to 7 digits for maximum
protection against "hackers."
e) You have to take the following measures to find the system password, when you forget
the password. Therefore, please never forget the password.
• If you have the backup system data, you can find the password by loading the backup
system data to your PC and check the Password with programming screen.
• If you don't have the backup system data, you have to program again or contact your
Panasonic dealers.
Conditions
• One Time One Access
Only one device is allowed to perform System Programming at a time.
• System Password
To access system administration, a valid password must be entered. The password is
factory-programmed and can be changed.
• System administration can be performed in on-line mode except for the procedures of the
diagnosis.
12
Features Guide
General Features
Installation Manual References
• 2.6.3 RMT Card (KX-T96196)
• 2.6.4 ERMT Card (KX-TD50197)
Programming Guide References
• 10.2 External Modem 1/2
• 10.3 External Modem 2/2
• 10.6 System Parameters
– [Password] System Programming – Protection Level 1
– [Password] System Programming – Protection Level 2
– [Password] System Programming – Protection Level 3
– [Password] System Programming – Protection Level 4
– [Serial Interface Port] PROG – Parity
– [Serial Interface Port] PROG – NL Code
– [Serial Interface Port] PROG – Word Length
– [Serial Interface Port] PROG – Stop Bit
– [Serial Interface Port] PROG – Baud Rate
Features Guide References
1.3
System Features
• External Modem Control
User Manual References
Not applicable.
Features Guide
13
General Features
Traffic Measurement
Description
Provides current traffic information about following items individually.
You can collect and display the traffic information using the Maintenance Console PC.
1.
2.
3.
4.
5.
6.
7.
Station
Trunk Group
Operator
UCD
OGM
AGC
Incoming Group
Please refer to Section "4.3.1 Traffic Information" in the Installation Manual.
Conditions
None
Installation Manual References
• 4.3 Traffic Information
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
Not applicable.
14
Features Guide
General Features
User Programming with Proprietary Telephone
Description
Allows a PT user to assign or change the following System Programming items at his own PT.
Access No.
Title
000
Date and Time Set
001
System Speed Dialing Number Set
002
System Speed Dialing Name Set
004
Extension Name Set
005
Flexible CO Button Assignment
006
Caller ID Dial Set
007
Caller ID Name Set
008
Absent Messages Set
009
Quick Dial Number Set
010
DISA / TIE User Code Set
Conditions
• User Programming Password is required to perform User Programming.
Programming Guide References
• 10.6 System Parameters
– [Password] User Programming – PT
Features Guide References
None
User Manual References
• 3 User Programming
Features Guide
15
General Features
1.3
System Features
Account Code Entry
Description
An Account Code (max. 10 digits) is used to identify incoming and outgoing CO calls for
accounting and billing purposes.
[For Outgoing CO Calls]
One of the following three Account Code Entry modes is selected for each extension on a Class
of Service basis:
Verified-All Calls mode:
An extension user must always enter a pre-assigned account code when making CO calls.
Verified-Toll Restriction Override mode:
An extension user can enter a pre-assigned account code to override toll restriction.
Option mode:
An extension user can enter any account code if needed.
[For Incoming CO Calls]
Account code entry is optional.
Conditions
• Up to 1000 account codes per system can be assigned by System Programming.
These account codes are required when extension users in "Verified—All Calls mode" or
"Verified—Toll Restriction Override mode" make outgoing CO calls.
• Tenant Service
If Tenant Service is employed, the affiliation of each account code is determined by System
Programming.
• SMDR
The account code is appended to the Station Message Detail Recording (SMDR) call
record.
When two or more different account codes are entered during a single call, it is possible to
select whether SMDR prints out the first entered account code or the last entered account
code by System Programming <Section 10.4 SMDR, "Print out Account Code" in the
Programming Guide>.
• Memory Dialing
An account code can be stored into Memory Dialing (System / Station Speed Dialing; OneTouch Dialing).
• Account code entry after CPC detection
Should be done within 15 seconds. Otherwise, call record is appended to SMDR call record
and entry becomes impossible afterwards.
16
Features Guide
General Features
• TRS Level
Each account code is appended with unique TRS Level for "Toll Restriction Override by
Account Code Entry" feature.
• Emergency numbers
Regardless of the Account Code Entry mode setting, emergency numbers can be dialed out
without entering an account code.
• Account button
The Account button can be used instead of dialing the feature number. It can be assigned to
a flexible (CO, DSS, PF) button by Station, User or System Programming.
• The account code used for making a CO call is memorized in the following auto dial
memories: Last Number Redial, Saved Number Redial, Call Log, Outgoing
• SLT users cannot enter an account code during a call or while hearing a reorder tone.
Programming Guide References
• 2.3 Numbering Plan
– Account Code
• 2.4 Class of Service (COS)
– Account Code Mode
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
• 5.6 Account Code
– Tenant No.
– Entry No.
– Code
– TRS Level
• 10.4 SMDR
– Print out Account Code
Features Guide References
1.3
System Features
• Station Message Detail Recording (SMDR)
1.6 Originating Features
• Toll Restriction Override by Account Code Entry
User Manual References
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.2 Account Code Entry
4.3.76 Toll Restriction Override by Account Code Entry
Features Guide
17
General Features
Automatic Calling Cancel
Description
If this feature is enabled, the system automatically disconnects the CO line in use when the CO
call is not answered in a specified period of time.
Conditions
• This feature applies to the following trunks:
T1 (DID, TIE), DID, ISDN (PRI23, BRI)
Programming Guide References
• 4.2 Trunk Line
– Answer Wait Timer
Features Guide References
None
User Manual References
Not applicable.
18
Features Guide
General Features
Automatic Configuration*1
Description
This is one of the DPT Integration features.
If DPT lntegration is activated, the system transmits the extension number configuration
information to the Voice Processing System (VPS). The VPS then automatically creates the
mailbox for each extension based on this information.
Conditions
• Correct Mailbox No. length must be selected in Panasonic Voice Mail System Reset / Clear
Menu to create proper Mailbox No. based on three-digit or four-digit numbering plan.
• Automatic Configuration is available with one of the following KX-TVS series VPSs:
KX-TVS75, KX-TVS100, KX-TVS200, KX-TVS80 / 110 / 200-1 / 200-2, KX-TVS300.
• When "Automatic Configuration" is executed, the VPS will automatically create 64 (KXTVS75 / KX-TVS100) or 1024 (KX-TVS200 / KX-TVS80 / 110 / 200-1 / 200-2 / KXTVS300) mailboxes.
• "PBX Type" selection of the KX-TVS series VPS
When integrating the KX-TD500 System with one of the KX-TVS series VPSs, please
select 'TD500' in "PBX Type" menu of the VPS. However, if 'TD500' is not listed in the
menu, please select "TD1232" instead.
• Automatic Configuration is available when the VPS is connected to a DLC or DHLC card
whose LPR Version is 1 or later (except TVS300) and whose LPR Version is 2 or later
(TVS300 only). LPR version can be confirmed by System Programming <Section 1.2.4
Card Properties (DHLC/ESLC/DLC), "LPR Version" in the Programming Guide>.
• It is programmable whether to create the mailboxes for extensions within only the tenant
which has the VPS ports (Jack No.1) or for extensions within all the tenants by System
Programming <Section 2.8 System Option, "VPS Auto Configuration Mode" in the
Programming Guide>.
Programming Guide References
• 1.2 Slot Assignment
– LPR Version
• 2.8 System Option
– VPS Auto Configuration Mode
• 5.10 VPS Integration
Features Guide References
1.3
*1
System Features
• Integration, DPT
Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice
Processing System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100).
Features Guide
19
General Features
User Manual References
Not applicable.
20
Features Guide
General Features
Background Music (BGM)—External
Description
Background Music (BGM) can be broadcast throughout the office via the external pagers. The
BGM through External Pagers can be turned on / off by the Manager and the Operators.
Conditions
• Hardware Requirements
It is required to connect a user-supplied external pager. Up to two pagers and up to two
external music sources can be installed in the system.
• To make BGM - External possible, you must enable BGM and select a music source by
System Programming <Section "4.6 External Paging " in the Programming Guide>.
• External Pager Priority
Priority of access to external pager is: (1) TAFAS; (2) Paging; (3) BGM. Higher priorities
will override the BGM.
Installation Manual References
• 2.8.1 External Pager (Paging Equipment)
• 2.8.2 External Music Source
Programming Guide References
• 2.2 Tenant
– BGM Source
• 2.3 Numbering Plan
– External BGM On / Off
• 4.6 External Paging
– BGM
– BGM Source
Features Guide References
1.15 Proprietary Telephone Features
• Background Music (BGM)
User Manual References
• 4.4.2 Background Music (BGM) — External
Features Guide
21
General Features
Calling Party Control (CPC) Signal Detection
Description
The Calling Party Control (CPC) Signal is an on-hook indication (disconnect signal) sent from
the Central Office when the telephone is hung up at the other end. To maintain efficient
utilization of CO lines, the system monitors their status and when CPC Signal is detected from
a line, the system disconnects the line and alerts the extension with a reorder tone.
Conditions
• This feature is enabled or disabled on incoming and outgoing CO calls separately by System
Programming.
• CPC Signal Detection on outgoing CO calls
Generally CPC Signal Detection works on incoming CO calls, and does not work on
outgoing CO calls (except once they are placed on Call Hold, Exclusive Call Hold or
Consultation Hold). In this case, if the extension user remains off-hook after the completion
of an outgoing CO call, the system does not release all the switches used to establish the
connection. The connected CO line will continue to be in use. To prevent this, it is
programmable to make CPC Signal Detection work on outgoing CO calls.
Note: Some Central Offices (CO) may send CPC-like signals during the dialing sequence
and an attempt to make a call may be terminated. If your CO sends such signals, it is
recommended to make CPC Signal Detection work on outgoing CO calls.
• Digits Restriction in CO Talk Mode
If your Central Office does not send CPC-like signals, it is effective to limit the number of
dialing digits permitted during a CO call by System Programming <Section 2.4 Class of
Service (COS), "Digits Restriction in CO Talk Mode" in the Programming Guide> to
prevent unauthorized calls.
• If a CPC Signal is detected during a Conference call, the line is disconnected and the
remaining two parties resume the call.
• If a CPC Signal is detected during a DISA call, the line is disconnected.
Programming Guide References
• 2.4 Class of Service (COS)
– Digits Restriction in CO Talk Mode
• 4.2 Trunk Line
– [CPC Signal] OUT Detection
– [CPC Signal] OUT Detection—Detection Time
– [CPC Signal] IN Detection
– [CPC Signal] IN Detection—Detection Time
Features Guide References
None
22
Features Guide
General Features
User Manual References
Not applicable.
Features Guide
23
General Features
Class of Service (COS)
Description
Used to define a set of services available to the extension user. Up to 96 different types of Class
of Service can be established by System Programming. A Class of Service number is assigned
to each extension by System Programming.
The programmable items are shown below:
Programmable items
Selection
Account Code Mode
Optional / Verify-Toll / VerifyAll
Automatic Hold
Enable / Disable
Call Forwarding Follow Me
Enable / Disable
Call Forwarding to CO / TIE
Enable / Disable
Call from TRS (Toll Restriction) Level 7
Extension
Enable / Disable
Digits Restriction in CO Talk Mode
Unrestricted / 1-15 digits
DND (Do Not Disturb) Override
Enable / Disable
Executive Busy Override
Enable / Disable
Executive Busy Override Deny
Enable / Disable
Incoming Group FWD
Disable / Own Group(s) / Any
Group
Off-Hook Call Announcement (OHCA)
Enable / Disable
Released Link Operation
Enable / Disable
SDN COS
Owner Extension / PDN
Secret Busy Override
Enable / Disable
Switching Day / Night Mode
Enable / Disable
Time Limit of Outside Calls
Yes / No
Transfer to CO
Enable / Disable
Transfer to TIE
Enable / Disable
Transferring CO dial tone (exempted from TRS) Enable / Disable
TRS (Toll Restriction) Level - Day / Night
1-8
Trunk Group Setting, Day / Night
Trunk Group 01-48
24
Features Guide
General Features
Conditions
• Walking COS
The extension user can make a toll call at other lower level COS extensions (toll / outward
restricted) by employing his own higher level COS temporarily.
• Switching COS
Two different levels of COS, Primary COS and Secondary COS, are assigned to all
extensions. However, either one of them is valid at a time. The Manager and the Operators
can change the COS level of any extension including their own.
Programming Guide References
• 2.4 Class of Service (COS)
• 4.3 Extension Line
– [COS No.] Primary
– [COS No.] Secondary
• 4.7 ISDN Extension Line
– [COS No.] Primary
– [COS No.] Secondary
Features Guide References
1.6
Originating Features
• Walking COS
User Manual References
• 4.3.84 Walking COS
• 4.4.10 Switching COS
Features Guide
25
General Features
Dial Type Selection
Description
Used to select the desired dialing mode for each CO line regardless of originating call
extension (rotary or tone).
There are two dialing modes available:
DTMF (Dual Tone Multi-Frequency) Mode
The dialing signal from an extension, either tone or rotary, is converted to tone dialing.
DTMF signals are transmitted to the CO line.
Pulse Dial (Rotary) Mode
The dialing signal from an extension, either tone or rotary, is converted to rotary dialing.
Rotary pulses are transmitted to the CO line.
Conditions
• Pulse to Tone Conversion
The extension user can convert the pre-assigned rotary dialing mode to DTMF mode
temporarily. DTMF mode cannot be changed to rotary.
• DISA
Either DTMF or rotary dialing can be assigned for the DISA (Direct Inward System Access)
outgoing line. With DISA, Pulse to Tone Conversion is not possible.
• If you specify "Pulse" as "Dial Type" of a trunk line, select an appropriate pulse speed,
pulse break ratio, and inter-digit pause for the line, if necessary. If you specify "DTMF,"
select an appropriate DTMF duration for the line in "Card Properties" screen, if necessary.
Please refer to "Card Type" of Section "1.2 Slot Assignment" in the Programming Guide
for further information on "Card Properties."
Programming Guide References
• 1.2 Slot Assignment
• 4.2 Trunk Line
– Dial Type
Features Guide References
1.12 Conversation Features
• End-to-End DTMF Signaling (Tone Through)
• Pulse to Tone Conversion
User Manual References
• 4.3.64 Pulse to Tone Conversion
26
Features Guide
General Features
DIL 1:N Group
Description
Used to group extensions or Extension Groups or both so that an incoming CO call comes in
on multiple extensions simultaneously.
DIL 1:N is one of the five different types of Incoming Group.
Up to 96 DIL (Direct In Lines) 1:N Groups can be set up in the system.
Each group can include up to 72 extensions or Extension Groups or both.
Conditions
• A single extension can be assigned to up to eight different DIL 1:N Groups at a time.
• Delayed Ringing
When an outside call directed to a DIL 1:N Group comes in, all extensions in the group ring
immediately by default.
This setting can be changed to delayed ringing or no ring on each DIL 1:N Group member
(extension or Extension Group) basis.
Programming Guide References
• 3.5 Incoming Group
– Group Type
– [Destinations] DN
– [Destinations] Ringing Type
• 4.2 Trunk Line
– Incoming Type
– Destination—Day/Night/Lunch/Break
Features Guide References
1.13 Audible Tone Features
• Ringing, Delayed
User Manual References
Not applicable.
Features Guide
27
General Features
Door Opener
Description
Allows the extension users to unlock the door for a visitor from their extensions. The door can
be unlocked by extension users assigned as the destination of doorphone calls anytime by
dialing the appropriate feature number. However, during a doorphone call, any extension user
can open the door from their extensions by dialing "5" to let the visitor in.
Conditions
• Hardware Requirements
It is necessary to install a DPH Card (KX-T96161) and a user-supplied door opener on each
door to be opened. Up to eight door openers can be installed in the system.
Installation Manual References
• 2.7.3 DPH Card (KX-T96161)
Programming Guide References
• 2.3 Numbering Plan
– Door Open
• 2.5 System Timer
– Door Opener Time
• 4.5 Doorphone
– Destination – Day / Night
Features Guide References
1.12 Conversation Features
• Doorphone Call
User Manual References
• 4.3.29 Doorphone Call
28
Features Guide
General Features
Extension Group
Description
To support efficient utilization of extensions, they can be grouped together as an Extension
Group. Any extension in the Extension Group can pick up a call ringing at another extension
within the same Extension Group (Call Pickup - Group).
Extension Group is used to direct incoming calls (both extension and outside) to a group of
answering extensions associated with the type of incoming calls.
Up to 128 Extension Groups can be created in the system.
The following seven different types of Extension Group can be created:
Group Type
Description
Terminate
If the called extension is busy, Station Hunting redirects the incoming call to an idle
extension within the same Extension Group. The extensions are searched in the
order of the extension port physical numbers (Installing additional cards may
change the order.) until reaching the extension with the highest physical number in
the group (Station Hunting Group - Terminate).
Circular
If the called extension is busy, Station Hunting redirects the incoming call to an idle
extension within the same Extension Group. The extensions are searched in the
order (from lower to higher) of the extension port physical numbers (Installing
additional cards may change the order.) until an idle one is found (Station Hunting
Group - Circular).
Ring
All the extensions in the Ring Group ring simultaneously.
Operator
Within an Operator Group, an operator-seeking call (extension / outside) may come
in on a single operator (Single) or all operators in the group simultaneously (Multi)
depending on System Programming.
VM (Voice Mail) All the VM ports are searched until an idle one is found to permit VM Service.
AA (Automated All the AA ports are searched until an idle one is found to permit AA Service.
Attendant)
UCD (Uniform
Call
Distribution)
Successive calls go to a different extension each time a call is received. Extensions
are hunted in a circular way.
Conditions
• Log-in, Log-out
Members of an Extension Group (except Group Type: None) can leave the group
temporarily when they are away from their desks, to prevent calls being sent to their
extension (Log-out). They can return to the group when they are ready to answer a call
(Log-in).
• A single extension user cannot belong to two or more different Extension Groups at a time.
Features Guide
29
General Features
Programming Guide References
• 1.4 Extension Port Assignment
– Group No.
• 2.3 Numbering Plan
– Login / Logout
• 3.3 Extension Group
– Group No.
– FDN
– Tenant No.
– [Overflow Setting] Destination – Day / Night
– [Overflow Setting] Timer
– Group Type
– FWD / DND Mode
– Extension Call Hunting
– Calls to Empty Group
– [UCD Setting] Time Table No.
– [UCD Setting] FWD No Answer
– [UCD Setting] Auto LOGOUT Mode
– [UCD Setting] Supervisor Extension
– [UCD Setting] LOGIN Monitor
– [UCD Setting] UCD Call Waiting
– [Operator Setting] Call Priority
– [Operator Setting] Ringing Type
• 4.3 Extension Line
– Group No.
• 4.7 ISDN Extension Line
– Group No.
Features Guide References
1.3
•
•
•
•
1.5
•
•
1.8
•
•
1.9
•
30
System Features
Floating Station
Integration, Automated Attendant (AA) Service
Integration, Voice Mail (VM) Service
Operator Group
Attended Features
Ring Group
Uniform Call Distribution (UCD)
Ringing Features
Log-In/Log-Out
Station Hunting
Answering Features
Call Pickup
Features Guide
General Features
User Manual References
Not applicable.
Features Guide
31
General Features
External Modem Control
Description
The system supports an external modem (Please refer to Notes) plugged into the RS-232C Port
1. The system communicates with the remote terminal at data rate of up to 19,200 bps and
enables remote system maintenance through an external modem. A pre-assigned AT
Command (see Notes) can be sent to an external modem automatically when it is plugged into
the RS-232C Port 1. The extension user is also allowed to control the external modem by
sending the pre-assigned AT Commands.
Conditions
• To connect an external modem to your system, perform the following procedures:
1. Connect the modem to the system with the Serial Interface (RS-232C) cable.
2. Connect the modem to an extension port which is assigned as the DIL 1:1 destination. Or
connect the CO line directly to the modem.
3. Set the power switch of the modem to "ON," then the modem will be initialized with the
default values.
4. The following AT Commands settings may be required for the modem.
• The Data Terminal Ready (DTR) signal should be ignored.
• The Data Terminal Equipment (DTE) / Modem flow control should be turned off.
• The data compression should be disabled.
• Error Correction is not necessary.
Notes
• Not all modems will be compatible. Please contact the Panasonic Bulletin Board
System (BBS) at (201)271-3346 for a list of recommended modems.
• Please refer to the modem instructions as the AT Commands depend on the
manufacturer of your model.
RS-232C Port 1
M
ALAR
LINE
OFF
RUN
EM
ID
SYST
R HYBR
AL
SUPE
DIGIT
To PBX extension
or CO line
Modem
Serial Interface (25-pin)
(RS-232C)
PBX
32
Features Guide
General Features
• The connection chart for the external modem (25-pin) is as follows:
Serial Interface (RS-232C)
port on the main unit
Serial Interface (RS-232C)
port on the modem
Signal
Name
Pin
No.
Pin
No.
Signal
Name
SD (TXD)
2
2
RD (RXD)
RD (RXD)
3
3
SD (TXD)
DSR
6
6
DSR
ER (DTR)
20
20
ER (DTR)
• An AT Command (for initialization, enabling Automatic Answer, etc.) can only be
programmed by Serial Interface / remote programming software.
"AT&F0Q0E0V1S0=1X0&D0" is stored as the default value.
• For more information about the AT Command, please refer to the modem instructions.
Programming Guide References
• 2.3 Numbering Plan
– MODEM Control
• 10.2 External Modem 1/2
– Manual Initialization Command (1- 5)
– Automatic Initialization Command
• 10.3 External Modem 2/2
– Connection Message (1-5)
– Disconnection Message (1-5)
• 10.6 System Parameters
Features Guide References
1.2
System Administration
• System Programming and Diagnosis with Personal Computer
User Manual References
• 4.3.36 External Modem Control
Features Guide
33
General Features
Flexible Numbering
Description
The numbers used for the access codes of system features and the numbers used for extension
numbers are not fixed. They can be set as required, provided there are no conflicts.
Feature numbers can be from 1 to 4 digits, utilizing numbers "0 through 9" as well as " "
and "#."
Extension numbers can be 3 to 4 digits in length. Numbers "0 through 9" can be set as the
leading 1 or 2 digits of the extension number. If 1 digit is assigned as the leading digit,
extension numbers are 3-digit in length. If 2 digits are assigned as the leading digits, extension
numbers are 4-digit in length.
Flexible Feature Numbers
Number
Default
01
1st Hundred Block Extension
10
02
2nd Hundred Block Extension
11
03
3rd Hundred Block Extension
12
04
4th Hundred Block Extension
13
05
5th Hundred Block Extension
14
06
6th Hundred Block Extension
20
07
7th Hundred Block Extension
21
08
8th Hundred Block Extension
22
09
9th Hundred Block Extension
23
10
10th Hundred Block Extension
24
11-16
34
Feature
11th through 16th Hundred Block Extension
Blank
17
Operator Call
0
18
Local CO Line Access / ARS
9
19
Trunk Group Access
8
20
Speed Dialing - System
21
Speed Dialing - Station
3
22
Speed Dialing - Station Programming
30
23
Doorphone Call
31
24
External Paging
32
25
External Paging Answer / TAFAS Answer
42
26
Station Paging
33
Features Guide
General Features
Flexible Feature Numbers
Number
Feature
Default
27
Station Paging Answer
43
28
CO Call Pickup
4
29
Group Call Pickup
40
30
Directed Call Pickup
41
31
Hold
50
32
Hold Retrieve - Station
51
33
Hold Retrieve - Trunk
53
34
Redial
#
35
Call Park / Call Park Retrieve
52
36
Account Code
49
37
Door Open
55
38
External Feature Access
6
39
Station Program Clear
790
40
Message Waiting Set / Cancel / Call Back
70
41
OGM Playback / Record
36
42
Call FWD - Do Not Disturb Set / Cancel
710
43
Dial Call Pickup Deny Set / Cancel
720
44
Data Line Security Set / Cancel
730
45
Call Waiting Set / Cancel
731
46
Executive Busy Override Deny Set / Cancel
733
47
Pickup Dialing Program / Set / Cancel
74
48
Absent Message Set / Cancel
750
49
Timed Reminder Confirm / Set / Cancel
761
50
Station Lock Set / Cancel
762
51
Night Mode Set / Cancel
78
52
Parallel telephone mode
39
53
External BGM On / Off
35
54*1
Live Call Screening
799
55
Call Log Incoming, Overwrite Mode
56
56
Call Log Incoming, Log Lock
57
57
Timed Reminder, Remote
7
Features Guide
35
General Features
Flexible Feature Numbers
Number
Feature
58
Login / Logout
45
59
Automatic Callback Busy Cancel
46
60
Walking COS
47
61
MODEM Control
791
62
Reserved
63-70
Quick dial 1-8
–
Blank
71
Reserved
72
Remote DND
722
73
Remote FWD Cancel - Once
723
74
Trunk Route Control
724
75
UCD Monitor Mode
725
76
TIE Line Access
77
77-92
Other PBX 01-16
Blank
–
93
Paging Deny Set / Cancel
721
94
Trunk Busy-out
726
95
Walking Station
727
96
CLIP
711
97
CLIR
59
98
Reserved
–
99
Dial Information (CTI)
100
COS Primary
792
101
COS Secondary
793
102
Reserved
–
103
Group Login / Logout
48
104
Group FWD
714
105-120 Reserved
*1
Default
Blank
–
Available when the Digital Super Hybrid System is connected to a Digital
Proprietary Telephone capable Panasonic Voice Processing System (one that
supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100).
In addition to the flexible feature numbers, fixed feature numbers are provided on the next
page.
36
Features Guide
General Features
Fixed Feature Numbers
Feature
While a busy tone is heard:
Automatic Callback Busy
Busy Station Signaling (BSS) / Off-Hook Call
Announcement (OHCA) / Whisper OHCA
Executive Busy Override
While a Do Not Disturb tone is heard:
Do Not Disturb Override
While calling or talking:
Account Code Delimiter
Alternate Calling - Ring / Voice
Conference
Door Open
Pulse to Tone Conversion
When the extension is on-hook:
Background Music (BGM) on / off
Day / Night mode display
Time display / Self-Extension Number display
switching
Type-1
(Default)
Type-2
6
1
6
2
2
3
1
2
# / 99
# / 99
3
5
3
5
#
1
#
#
HOLD / TRANSFER
#
When a CO call is arriving (Receiving the
Caller ID information):
Switching CO Line Name / Caller ID Number /
Caller ID Name
Conditions
• Flexible feature numbers can only be dialed while a dial tone is heard.
• If " " or "#" is included in a feature number, it will not be possible for users with dial pulse
(DP) telephone to access the feature.
• Feature Number Conflicts
Examples: 1 and 11, 0 and 00, 2 and 21, 10 and 101, 32 and 321, etc.
• Additional Digits
Some flexible feature numbers require additional digits to make the feature active. For
example, to set Call Waiting, the feature number for "Call Waiting" must be followed by
"1" and to cancel it, the same feature number should be followed by "0."
• Fixed Feature Numbers Type-1 or Type-2 can be selected by System Programming
<Section 2.8 System Option, "41. Fixed Feature Number" in the Programming Guide>
(Default = Type-1).
Features Guide
37
General Features
Programming Guide References
• 1.4 Extension Port Assignment
– Attribute
– DN
• 2.3 Numbering Plan
• 2.8 System Option
– Fixed Feature Number
Features Guide References
None
User Manual References
• 6.1.2 Feature Numbers List
38
Features Guide
General Features
Floating Station
Description
Virtual extension numbers can be assigned to resources to make them appear as real
extensions. These numbers are defined as Floating Directory Numbers (FDN).
The following resources can have FDNs:
Incoming Call Type
Resource Name
Max. number
of FDN
External Pager
(TAFAS)
2
OGM Group
(DISA)
8
Modem
(Remote
Administration)
1
Extension
Group
128
Phantom
Extension
448
Incoming
Group
96
"
*
DIL
DISA
DID /
DID
(ISDN)
–
–
TIE
Intercept
Routing
Intercom
Call
–
–
–
–
–
*
*
*
*
" indicates that the FDN can be assigned as the destination.
When "DIL 1:N" is specified in "Group Type" setting of Incoming Group, this
feature does not work.
Conditions
• FDNs cannot be used for setting a feature such as Call Forwarding, etc.
Installation Manual References
•
•
•
•
•
•
•
2.5.3 DID Card (KX-T96182)
2.5.4 T1 Digital Trunk Card (KX-T96187)
2.5.6 BRI Card (KX-TD50288)
2.5.7 PRI23 Card (KX-TD50290)
2.6.1 DISA Card (KX-T96191)
2.6.3 RMT Card (KX-T96196)
2.6.4 ERMT Card (KX-TD50197)
Features Guide
39
General Features
Programming Guide References
• 2.3 Numbering Plan
– 1st Hundred Block Extension
– 2nd Hundred Block Extension
– 3rd Hundred Block Extension
– 4th Hundred Block Extension
– 5th Hundred Block Extension
– 6th Hundred Block Extension
– 7th Hundred Block Extension
– 8th Hundred Block Extension
– 9th Hundred Block Extension
– 10th Hundred Block Extension
– 11th Hundred Block Extension - 16th Hundred Block Extension
• 3.3 Extension Group
– FDN
• 3.5 Incoming Group
– FDN
• 3.6 OGM Group
– FDN
• 4.6 External Paging
– FDN
• 5.3 Phantom Extension
– FDN
• 10.6 System Parameters
– Remote FDN
Features Guide References
1.3
•
•
1.5
•
•
2.3
•
System Features
Extension Group
Incoming Group
Attended Features
Direct Inward Dialing (DID)
Trunk Answer From Any Station (TAFAS)
ISDN Attended Features
Direct Inward Dialing (DID)
User Manual References
Not applicable.
40
Features Guide
General Features
Host PBX Access
Description
The system may be installed behind an existing host PBX. This is performed by connecting
(extension) lines from the host PBX to CO line ports of the KX-TD500 System.
Conditions
• To enable Host PBX Access, put the host PBX line in a Trunk Group. The extension user
can access the host PBX by selecting that CO line.
• Host PBX Access Code
A Host PBX Access Code is required to access CO lines of the host PBX for making an
outside call.
• Automatic Pause Insertion
A pause, if programmed, can be inserted between the user-dialed Host PBX Access Code
and the following digits. Program the pause time required by the Host PBX for that Trunk
Group.
• External Feature Access
Access to the host PBX during a conversation is also possible.
Programming Guide References
• 3.2 Trunk Group
– Pause Time
– PBX Access Code
Features Guide References
1.7
Dialing Features
• Pause Insertion, Automatic
1.12 Conversation Features
• External Feature Access
User Manual References
• 4.3.35 External Feature Access
Features Guide
41
General Features
Incoming Group
Description
To support efficient utilization of extensions, they can be grouped together as an Incoming
Group.
Incoming Group is used to direct incoming calls (both extension and outside) to a group of
answering extensions associated with the type of incoming calls.
Up to 96 Incoming Groups can be created in the system.
The following five different types of Incoming Group can be created:
Group Type
Description
Terminate
If the called extension is busy, Station Hunting redirects the incoming call to an idle
extension within the same Incoming Group. By dialing the Floating Directory
Number (FDN), the idle extension is searched in the order assigned in the Incoming
Group, always starting from the first assigned extension.
(Station Hunting Group - Terminate).
Ring
All the extensions in the Ring Group ring simultaneously.
Operator
Within an Operator Group, an operator-seeking call (extension / outside) may come
in on a single operator (Single) or all operators in the group simultaneously (Multi)
depending on System Programming.
UCD (Uniform
Call
Distribution)
Successive calls go to a different extension each time a call is received. Extensions
are hunted in a circular way.
DIL 1:N
Used to group extensions or Extension Groups or both so that an incoming CO call
comes in on multiple extensions simultaneously.
Conditions
• Group Log-in, Log-out
Members of an Incoming Group (except Group Type: None) can leave the group
temporarily when they are away from their desks, to prevent calls being sent to their
extension (Group Log-out). They can return to the group when they are ready to answer a
call (Group Log-in).
• A single extension can be assigned to up to eight different Incoming Groups at a time.
• When one extension is assigned as DN and FDN (Extension Group) simultaneously in the
Incoming Group, the call is handled in the location of DN assignment.
• If the FDN of an Extension Group is assigned as an Incoming Group destination, calls
directed to the Incoming Group are treated in the same manner as calls to their individual
extension depending on the "Group Type" setting of the Incoming Group, not that of the
Extension Group. However, there are the following exceptions:
a) When "VM" or "AA" is specified in the "Group Type" setting of an Extension Group,
and any group type except "DIL 1:N" is specified in the "Group Type" setting of an
Incoming Group, calls directed to the Incoming Group do not come in on his extension.
42
Features Guide
General Features
b) When "VM" or "AA" is specified in the "Group Type" setting of an Extension Group,
•
•
•
•
•
and "DIL 1:N" is specified in the "Group Type" setting of an Incoming Group, all the
extensions belonging to the Extension Group work as a VM or AA group.
Calls to a UCD group or an Operator group (Single) hunt for an idle extension in the order
assigned in the Incoming Group. It is programmable whether to start at the extension
following the last one called or to always start at the first assigned extension by System
Programming <Section 3.5 Incoming Group, "Search Mode" in the Programming Guide>.
This feature overrides the Restriction by the Tenant Service.
UCD Login Monitor
Login/Logout status of the UCD Group members can be monitored by the extension
specified as the Supervisor Extension through Busy Lamp Field of the corresponding DSS
button.
The mailbox number can be assigned on an Incoming Group basis. When an incoming call
is redirected to a VM extension by IRNA or Overflow feature, the system sends the digits
of this mailbox number to the VPS. When "Mailbox No." is set to "Blank," the system sends
the FDN to the VPS.
If there is any message waiting notification in the mailbox of an Incoming Group, the
message waiting lamp on the members of the Incoming Group will not turn on.
If the mailbox number of the extension is assigned as that of an Incoming Group, a message
waiting notification to the Incoming Group is left on the corresponding extension. The
extension user can listen to the message in his mailbox simply by pressing the red lit
MESSAGE lamp.
Programming Guide References
• 1.4 Extension Port Assignment
– Group No.
• 2.3 Numbering Plan
– Login / Logout
• 3.5 Incoming Group
– Group No.
– FDN
• 4.3 Extension Line
– Group No.
• 4.7 ISDN Extension Line
– Group No.
Features Guide References
1.3
•
•
•
1.5
•
•
Features Guide
System Features
DIL 1:N Group
Floating Station
Operator Group
Attended Features
Ring Group
Uniform Call Distribution (UCD)
43
General Features
1.8
Ringing Features
• Log-In/Log-Out
• Station Hunting
User Manual References
Not applicable.
44
Features Guide
General Features
Integration, Automated Attendant (AA) Service
Description
This is one of the VPS Integration features.
The Automated Attendant (AA) Service, provided by the VPS, answers incoming calls and
then routes the caller to the desired extension automatically.
If AA Service Integration is enabled, the KX-TD500 System transmits the Call Status Code
(busy, answered, ringing, disconnected, etc.) to an AA extension before sending the normal
call progress tones. These codes enable the VPS to immediately recognize the current status of
the call and improve its call handling performance.
To utilize the AA Service Integration, group multiple AA extensions together as an Extension
Group and assign the group type of it as "AA."
Within an AA Group, an incoming call hunts for an idle AA extension in a circular way. This
ensures that callers who need the AA service can surely access it. Up to 128 AA Groups, each
consisting of more than one extension in the same tenant, can be created in the system.
By default, Extension Group #127 is assigned as AA Group.
Automated Attendant (AA) Service
An AA extension answers incoming calls (extension, outside) and then transfers the caller to
the desired extension automatically.
Outside Call
DIL 1:1, DISA, DID, DDI (ISDN), TIE
System
VPS
Extension
Transfer
AA 1
AA 2
Extension Group
(AA)
AA X
AA 3
Integration Code (Call Status Code) Table
Code
(default)
Features Guide
Call Status
Sent to the Voice Mail Port When
1
Ringback Tone
The extension dialed is ringing.
2
Busy Tone
The extension dialed is busy.
45
General Features
Integration Code (Call Status Code) Table
Code
(default)
Call Status
Sent to the Voice Mail Port When
3
Reorder Tone
An invalid extension number is dialed or
the call is inadvertently connected to
another Voice Mail port (also heard
when no DTMF receiver is available to
the Voice Mail extension).
4
DND Tone
The extension dialed has set DND (Do
Not Disturb) feature.
5
Extension Answer
The extension dialed is answered.
6
Forwarded to Voice Mail
(Ringing)
The extension dialed is forwarded to
Voice Mail and another Voice Mail port
is able to answer. (This lets the first
Voice Mail port, usually an Automated
Attendant, send the call to the other
Voice Mail ports.)
7
Forwarded to Voice Mail (Busy)
The extension dialed is forwarded to
Voice Mail and no other Voice Mail
ports are available to accept the call.
(This signals the Voice Mail port,
usually an Automated Attendant, to let
the caller leave a message.)
8
Forwarded to Ext. (Ringing)
The extension dialed is forwarded to
another, non-Voice Mail extension.
9
Confirmation Tone
The Message Waiting Lamp On or
Message Waiting Lamp Off code is
dialed successfully.
#9
Extension Disconnection
The caller disconnects. The central
office must set a CPC signal to the PBX
line for this signal to work for CO calls.
Conditions
• Start AA Service after FWD, IRNA of CO call
When an outside call is routed to a VM port by Call Forwarding or IRNA feature, AA
Service can be activated instead of VM Service by System Programming.
• Call from AA port to AA port
Prevents or allows a call originated by an AA port of VPS to another AA port.
46
Features Guide
General Features
Programming Guide References
• 1.4 Extension Port Assignment
– Group No.
• 1.5 VPS (DPT) Port Assignment
• 2.3 Numbering Plan
– Login / Logout
• 3.3 Extension Group
– FDN
– Tenant No.
– [Overflow Setting] Destination – Day / Night
– [Overflow Setting] Timer
– Group Type
• 4.2 Trunk Line
– Destination—Day/Night/Lunch/Break
• 4.3 Extension Line
– Group No.
– [COS No.] Primary
– [COS No.] Secondary
– Mailbox No.
• 5.10 VPS Integration
– [Integration Code] Ringback Tone
– [Integration Code] Busy Tone
– [Integration Code] Reorder Tone
– [Integration Code] DND Tone
– [Integration Code] Extension Answer
– [Integration Code] Extension Disconnection
– [Integration Code] Confirmation Tone
– [Integration Code] FWD to VM Ringback Tone
– [Integration Code] FWD to VM Busy Tone
– [Integration Code] FWD to Extension Ringback Tone
– Start AA service after FWD, IRNA of CO call
– Call from AA port to AA port
Features Guide References
1.3
•
•
•
•
•
System Features
Extension Group
Integration, DPT
Integration, Inband
Integration, Voice Mail (VM) Service
Integration, VPS
User Manual References
Not applicable.
Features Guide
47
General Features
Integration, DPT*1
Description
This is one of the VPS Integration features. With DPT Integration, the KX-TD500 System
sends the VPS the information and commands on the calling extension via DPT interfaced data
link to help it work more effectively. This is available only with Panasonic KX-TVS series
VPS.
Using the information and commands, the VPS can:
a) identify the extension number of the caller
b) identify the trunk group number of the caller
c) know where the call is forwarded from and its line status
d) recognize what the caller wants to do.
In addition to VM Service Integration and AA Service Integration, following special features
are available only with DPT Integration.
-Auto Configuration
-Live Call Screening (LCS)
-Two-Way Recording into the Voice Mail
-Two-Way Transfer
Conditions
• A maximum of eight Panasonic Voice Processing Systems can be connected to the KXTD500 system.
• To utilize this feature, DOHCA card and DLC card (KX-TD50172) / DHLC card (KXTD50170) are required.
• The first DLC/DHLC card will support jacks 1 to 8 of the first TVS300 system. A second
card will support jacks 9 to 12 of the TVS300 system.
A third and fourth card are needed to support a second TVS300 system which is fully
configured.
• The jack with the lowest physical number of the DHLC / DLC card must be connected to
the VPS port with the lowest physical number.
Installation Manual References
• 2.3.3 DOHCA Card
• 2.4.6 DHLC Card (KX-TD50170)
• 2.4.7 DLC Card (KX-TD50172)
*1
Available when the Digital Super Hybrid System is connected to a Digital Proprietary capable Panasonic Voice Processing
System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100).
48
Features Guide
General Features
Programming Guide References
• 1.2 Slot Assignment
• 1.4 Extension Port Assignment
– Card No.
– Attribute
• 1.5 VPS (DPT) Port Assignment
– TVS No.
– VPS Card
– Type
– Jack No.
– Port No.
– [Ext No.1] DN
– [Ext No.1] Group No.
– [Ext No.2] DN
– [Ext No.2] Group No.
– Status
• 2.8 System Option
– Sending DID Number to VPS
• 3.2 Trunk Group
– Intercept Destination – Day / Night
• 3.3 Extension Group
– Group No.
– FDN
– Tenant No.
– [Overflow Setting] Destination – Day / Night
– Group Type
• 4.2 Trunk Line
– Incoming Type
– Destination—Day/Night/Lunch/Break
• 4.3 Extension Line
– Group No.
– Mailbox No.
– [COS No.] Primary
– [COS No.] Secondary
– Intercept Destination — Day / Night
• 5.10 VPS Integration
– Turn off control of Message Waiting lamp
– Extension's mailbox number
Features Guide References
1.3
•
•
•
•
Features Guide
System Features
Automatic Configuration
Integration, Automated Attendant (AA) Service
Integration, Voice Mail (VM) Service
Integration, VPS
49
General Features
1.9
Answering Features
• Live Call Screening (LCS)
1.12 Conversation Features
• Two-Way Recording into the Voice Mail
User Manual References
Not applicable.
50
Features Guide
General Features
Integration, Inband
Description
This is one of the VPS Integration features.
With Inband Integration, the KX-TD500 System sends the certain information to the VPS with
DTMF tones. Inband Integration can be categorized into the following two types:
1. Voice Mail (VM) Service Integration
This integration works together with Call Forwarding and IRNA features. When activated,
the KX-TD500 System sends the digits of the mailbox number of the called extension with
DTMF tone to the VPS before connecting the caller.
These digits are commonly known as the Follow-on ID.
As a result, the caller who does not know the mailbox number of the corresponding
extension can leave a message.
2. Automated Attendant (AA) Service Integration
This integration works together with AA service of the VPS. When activated, the KXTD500 System informs the VPS of the status of the call (busy, answered, ringing, etc.) by
sending a code with DTMF tone before sending the normal call progress tone (busy tone,
ringback tone, etc.).
These codes enable the VPS to immediately recognize the current status of the call and
improve its call handling performance.
Conditions
• To utilize this feature, one of the following extension cards which support the SLT interface
is required: DHLC, ESLC, HLC, SLC or SLC-M.
Installation Manual References
•
•
•
•
•
2.4.1 HLC Card (KX-T96170)
2.4.3 SLC Card (KX-T96174)
2.4.4 SLC-M Card (KX-T96175)
2.4.6 DHLC Card (KX-TD50170)
2.4.8 ESLC Card (KX-TD50175)
Features Guide
51
General Features
Programming Guide References
• 3.2 Trunk Group
– Intercept Destination – Day / Night
• 3.3 Extension Group
– FDN
– Tenant No.
– [Overflow Setting] Destination – Day / Night
– Group Type
• 4.2 Trunk Line
– Incoming Type
– Destination—Day/Night/Lunch/Break
• 4.3 Extension Line
– Group No.
– Name
– Mailbox No.
– [COS No.] Primary
– [COS No.] Secondary
– Intercept Destination — Day / Night
• 5.10 VPS Integration
– [Integration Code] Ringback Tone
– [Integration Code] Busy Tone
– [Integration Code] Reorder Tone
– [Integration Code] DND Tone
– [Integration Code] Extension Answer
– [Integration Code] Extension Disconnection
– [Integration Code] Confirmation Tone
– [Integration Code] FWD to VM Ringback Tone
– [Integration Code] FWD to VM Busy Tone
– [Integration Code] FWD to Extension Ringback Tone
– [Voice Mail Command] Leave Message
– [Voice Mail Command] Get Message
– [Voice Mail Command] AA Service
– [Voice Mail Command] VM Service
– DTMF signal duration
– Pause timing before sending DTMF signal (Follow-on ID)
– Pause timing before sending DTMF signal (RBT, BT)
– Turn off control of Message Waiting lamp
– Extension's mailbox number
Features Guide References
1.3
•
•
•
•
52
System Features
Integration, Automated Attendant (AA) Service
Integration, DPT
Integration, Voice Mail (VM) Service
Integration, VPS
Features Guide
General Features
User Manual References
Not applicable.
Features Guide
53
General Features
Integration, Voice Mail (VM) Service
Description
This is one of the VPS Integration features.
The Voice Mail (VM) Service, provided by the VPS, is a voice message receiving (taking) and
delivery service which allows callers to leave messages in the mailbox of the desired extension
user.
If VM Service Integration is enabled, the KX-TD500 System connects the caller to a VM
extension and sends the mailbox number (Follow-on ID) of the corresponding extension so
that the caller can leave the message in the mailbox of the corresponding extension without
knowing their mailbox number.
To utilize the VM Service Integration, group multiple VM extensions together as an Extension
Group and assign the group type of it as "VM."
By default, Extension Group #126 is assigned as VM Group.
Within a VM Group, an incoming call hunts for an idle VM extension in a circular way. This
ensures that callers who need the VM service can surely access it. Up to 128 VM Groups, each
consisting of more than one extension in the same tenant, can be created in the system.
This feature applies to the following calls:
- Call Forwarding – All Calls to VM extensions
- Call Forwarding – Busy to VM extensions
- Call Forwarding – No Answer to VM extensions
- Call Forwarding – Busy / No Answer to VM extensions
- Hunting group overflow to VM extensions
- Intercept Routing No Answer (IRNA) to a VM extension
- Notification by Message Waiting Lamp
- Transfer by VM Transfer button
- UCD Overflow to VM extensions
54
Features Guide
General Features
System Explanation
1. Call Forwarding (All Calls, Busy, No Answer, Busy / No Answer) to a VM extension
If the extension user sets Call Forwarding to a VM extension, the call directed to that
extension is forwarded to a VM extension with Follow-on ID of the extension user.
Outside Call
DID, DID (ISDN), DIL 1:1, DISA, TIE
System
Intercom
Call
VPS
C.FWD
Extension
VM 1
VM 2
Extension Group
(VM)
VM X
VM 3
Outside Call
DID, DID (ISDN), DIL 1:1, DISA, TIE
System
VPS
Operator
Extension
C.FWD
VM 1
Transfer
VM 2
Extension Group
(VM)
VM X
Features Guide
VM 3
55
General Features
2. Intercept Routing No Answer (IRNA) to a VM extension
If an incoming CO call directed to a certain extension is not answered within a specified
period of time (IRNA timer), the call is redirected to a VM extension with Follow-on ID of
the corresponding extension.
Outside Call
DID, DID (ISDN), DIL 1:1, DISA, TIE
System
VPS
IRNA
Extension
VM 1
VM 2
Extension Group
(VM )
VM X
VM 3
3. Transfer by VM Transfer button
VM Transfer button is used to transfer a call to a VM extension with Follow-on ID of the
corresponding extension so that the caller can leave the message in the mailbox of the
destination extension user without knowing the mailbox number.
Outside Call
DID, DID (ISDN), DIL 1:1, DISA, TIE
System
(1) Transfer
Extension
busy/no answer
VPS
(2) Transfer
Extension
(Operator) by VM Transfer
VM 1
VM 2
Extension Group
Button
(VM)
VM X
VM 3
4. Notification by Message Waiting Lamp
If the caller leaves a message in a mailbox, the VPS notifies the corresponding extension
user that there is a message in his mailbox by turning on the Message Waiting Lamp on his
extension.
The extension user can listen to the message simply by pressing the red lit Message Waiting
Lamp.
56
Features Guide
General Features
Conditions
• IRNA of DIL 1:N calls
If a DIL 1:N call (an outside call which comes in on multiple extensions simultaneously) is
not answered within a specified period of time, the system redirects the call to the predetermined covering extension. If a VM extension is assigned as the covering extension, the
VM port automatically starts the AA (Automated Attendant) service of the VPS.
• Mailbox Number
The extension user's extension number is assigned as the mailbox number by default
<Section 4.3 Extension Line, "Mailbox No." in the Programming Guide>.
Mailbox number can be changed by System Programming <Section 5.10 VPS Integration,
"Extension's mailbox number" in the Programming Guide>.
• Voice Mail Transfer
Pressing the Voice Mail Transfer button and dialing the extension number allows the
extension user to transfer the call to the corresponding mailbox. In this case, Follow-on ID
function is available.
• Voice Mail Transfer button
This button can be assigned to a flexible (CO, DSS) button by Station, User or System
Programming.
• Data Line Security
The Voice Mail extension should be set to "Data Line Security" to achieve proper
recording.
• Busy Station Signaling
The Voice Mail extension can execute the "Busy Station Signaling (BSS)" function to the
busy extension.
• Turn off Control of Message Waiting Lamp
Used to determine whether the System turns off the Message Waiting lamp or the VPS does
when the VPS answers the callback from the message receiver.
• Sending out Follow-on ID after FWD
Used to determine whether to send or not the Follow-on ID after an outside call is forwarded
to a VM extension.
• Sending out Follow-on ID after IRNA
Used to determine whether to send or not the Follow-on ID after an outside call is redirected
to a VM extension by IRNA feature.
Installation Manual References
• 2.4 Extension Cards
Features Guide
57
General Features
Programming Guide References
• 1.4 Extension Port Assignment
– Group No.
• 1.5 VPS (DPT) Port Assignment
• 2.3 Numbering Plan
– Message Waiting Set / Cancel / Call Back
– Call FWD - Do Not Disturb Set / Cancel
– Login / Logout
• 3.3 Extension Group
– FDN
– Tenant No.
– [Overflow Setting] Destination – Day / Night
– Group Type
• 4.2 Trunk Line
– Destination—Day/Night/Lunch/Break
• 4.3 Extension Line
– Group No.
– Name
– Mailbox No.
– CO Key
– [COS No.] Primary
– [COS No.] Secondary
– [LCS Setting] Status
– [LCS Setting] Operation Mode
– [LCS Setting] Recording Mode
– [LCS Setting] LCS Password
• 4.4 DSS Console
– DSS Key
• 5.10 VPS Integration
– [Voice Mail Command] Leave Message
– [Voice Mail Command] Get Message
– [Voice Mail Command] AA Service
– [Voice Mail Command] VM Service
– Turn off control of Message Waiting lamp
– Extension's mailbox number
– Sending out Follow-on ID after FWD
– Sending out Follow-on ID after IRNA
Features Guide References
1.3
•
•
•
•
58
System Features
Extension Group
Integration, DPT
Integration, Inband
Integration, VPS
Features Guide
General Features
1.11 Transferring Features
• Call Forwarding
• Intercept Routing
1.17 Display Features
• Message Waiting
User Manual References
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.82 Voice Mail Transfer
4.3.83 VPS Integration
Features Guide
59
General Features
Integration, VPS
Description
The Voice Processing System (VPS) provides Automated Attendant (AA) and Voice Mail
(VM) Services. The KX-TD500 System works well with all Panasonic KX-TVS series Voice
Processing System (VPS) and it can be programmed to work with most other manufactures'
VPSs that fully support Inband Integration.
However, since both the PBX and VPS are independent systems, "Integration" with the VPS
is necessary to make the two systems work more closely.
Without integration, both systems will work separately without knowing the status of other
system.
How the KX-TD500 System communicate with VPS:
1. Inband Integration
The KX-TD500 System sends the VPS several codes with DTMF tone via speech path.
Available with not only Panasonic KX-TVS series VPSs but with most other manufactures'
VPSs that fully support Inband Integration.
2. DPT Integration
The KX-TD500 System sends the VPS the information and commands over the DPT data
link. Available with Panasonic KX-TVS series VPS only.
Available features:
1. Voice Mail (VM) Service Integration
Allows the caller to leave a message in the mailbox of their destination party without
knowing the mailbox number.
2. Automated Attendant (AA) Service Integration
Used to improve the call handling performance of the VPS.
3. Special features for DPT Integration (DPT Integration only)
—Auto Configuration
—Live Call Screening (LCS)
—Two-way Recording into the Voice Mail
—Two-way Transfer
60
Features Guide
General Features
Outline sketch of VPS Integration
Inband
Integration
VM Service Integration
[Follow-on ID]
AA Service Integration
[Call Status Code]
VPS Integration
DPT
Integration
Automatic Configuration
Live Call Screening
Two-Way Recording
into the Voice Mail
Two-Way Transfer
Conditions
None
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
Not applicable.
Features Guide
61
General Features
Limited Call Duration
Description
Limited Call Duration is a system programmable feature that disconnects a CO call when a
specified timer expires. A warning tone is sent to the extension user 15 seconds, 10 seconds,
and 5 seconds before the time limit.
Conditions
• Class of Service (COS) programming
Limiting the call duration can be activated or deactivated on a COS basis for each extension
by System Programming <Section 2.4 Class of Service (COS), "Time Limit of Outside
Calls" in the Programming Guide>.
• Extension-to-CO Line Call
Any outside call except CO-to-CO line call is limited by this feature. For CO-to-CO line
calls, CO-to-CO Line Call Duration Time is activated.
• This feature applies to the following calls:
a) Ordinary CO calls
b) Calls forwarded by "Call Forwarding to Trunk" feature*1
c) Calls transferred by "Call Transfer to Trunk" feature*1
• Outgoing CO calls only or both
This feature may apply to outgoing CO calls only or both outgoing and incoming CO calls.
This is determined by System Programming <Section 2.8 System Option, "5. Limited call
duration" in the Programming Guide>.
Programming Guide References
• 2.4 Class of Service (COS)
– Time Limit of Outside Calls
• 2.5 System Timer
– Extension-to-CO Line Call Duration Time
• 2.8 System Option
– Limited call duration
Features Guide References
1.11 Transferring Features
• Call Forwarding
• Call Transfer
1.12 Conversation Features
• Conference, Unattended
*1
Determined by COS of the extension who initiated the feature.
62
Features Guide
General Features
User Manual References
Not applicable.
Features Guide
63
General Features
Lockout
Description
If one party in a conversation goes on-hook, they both are disconnected from the speech path
automatically. A reorder tone is sent to the off-hook party before it is disconnected. No
operation is necessary.
Conditions
• If nothing is dialed within a certain period of time after the other party goes on-hook, a
reorder tone is sent to the extension user and then is disconnected from the speech path.
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
Not applicable.
64
Features Guide
General Features
Manager Extension
Description
One extension in each tenant can be assigned as the Manager Extension. This extension can
perform the following Manager services:
<System / Tenant>
• BGM—External turn on / off
• Local Alarm Indication
• OGM (outgoing message) record / play
• Trunk Busy-out set / cancel
• Trunk Route Control
<To other extensions>
• Caller ID Log Lock clear
• Live Call Screening Password clear
• Remote DND Control set / cancel
• Remote FWD (Call Forwarding) Cancel - Once
• Remote Station Lock Control set / cancel
• Switching COS
• Timed Reminder (Wake-Up Call), Remote set / cancel / confirm
Conditions
• Operator Extensions
Operator extensions can also perform the above mentioned Manager Service functions
except "Local Alarm Indication."
• Tenant Service
If Tenant Service is employed, the Manager extension can be assigned to each tenant
individually.
Programming Guide References
• 2.2 Tenant
– Manager Extension DN
Features Guide References
1.3
System Features
• Remote Station Feature Control
• Remote Station Lock Control
User Manual References
• 4.4 Operator / Manager Service Features
Features Guide
65
General Features
Mixed Station Capabilities
Description
The KX-TD500 system supports a wide range of telephone sets as follows:
• Digital Proprietary Telephones (DPTs)
• Analog Proprietary Telephones (APTs)
• Single Line Rotary Telephones — Dial Pulse Signaling
• Single Line Touch Tone Telephones — Tone Dialing
• ISDN Telephones
The super hybrid method used in this system allows any telephone to be connected to an
extension port without a special adaptor.
Extension cards and compatible terminals
Card / Terminal
DSS
Console
Proprietary
Telephone
DPT
SLT
ISDN
Telephone
APT
HLC (KX-T96170)
PLC (KX-T96172)
SLC (KX-T96174)
SLC-M (KX-T96175)
DHLC (KX-TD50170)
DLC (KX-TD50172)
ESLC (KX-TD50175)
BRI (KX-TD50288)
PRI23 (KX-TD50290)
"
" indicates that the extension card is available for the terminal.
Conditions
• If a telephone is replaced by another one, the stored data (such as feature button storage) is
held for the new one.
66
Features Guide
General Features
Installation Manual References
• 2.4 Extension Cards
• 2.5.6 BRI Card (KX-TD50288)
• 2.5.7 PRI23 Card (KX-TD50290)
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
Not applicable.
Features Guide
67
General Features
Music on Hold
Description
The system provides "Music on Hold" to callers on hold, if available.
Conditions
• Operations such as Call Hold, Exclusive Call Hold or Consultation Hold generates Music
on Hold.
• Music on Hold or Ringback tone
It is programmable whether to send a ringback tone or "Music on Hold" to the caller while
his call is being transferred.
To send "Music on Hold" to the caller, the following optional equipment and System
Programming are required:
— Connect External Music Source, such as a radio, to the system
<Section "2.8.2 External Music Source" in the Installation Manual>.
— Select 'MUS1' or 'MUS2' in "Music on Hold Source" menu <Section "2.2 Tenant" in the
Programming Guide>.
— Select 'Music on Hold' in "1. Sound source during transfer" menu
<Section "2.8 System Option" in the Programming Guide>.
• Hardware Requirements
It is necessary to connect a user-supplied external music source such as a radio to the
system. Up to two external music sources can be connected to the system.
• The music source is used for Music on Hold or BGM or both. If external music sources are
in use, you can select a music source for each usage.
Installation Manual References
• 2.8.2 External Music Source
Programming Guide References
• 2.2 Tenant
– Music on Hold Source
– BGM Source
• 2.8 System Option
– Sound source during transfer
Features Guide References
1.10 Holding Features
• Call Hold
• Consultation Hold
1.15 Proprietary Telephone Features
• Background Music (BGM)
68
Features Guide
General Features
User Manual References
Not applicable.
Features Guide
69
General Features
Night Service
Description
The system supports both Night and Day modes of operation in a different arrangement. The
Day mode includes the Lunch and Break mode. Only a DIL destination can perform in Lunch
/ Break mode. And, any other feature can perform in Day mode. The system operation for
originating and receiving calls can be different for day and night modes. For example, the
system operation for restricting toll calls can be arranged separately to prevent unauthorized
toll calls at night.
Switching the Day / Night / Lunch / Break Mode
Day / Night / Lunch / Break mode can be switched either automatically or manually.
Switching Type
Description
Automatic
The system will switch the Day / Night / Lunch / Break mode at
the programmed time each day. The starting time of the Day /
Night / Lunch / Break mode can be set for each day by System
Programming <Section 2.2 Tenant, "Auto Start Time" in the
Programming Guide>.
Manual
The extension allowed by COS (Class of Service)
programming, the Manager and the Operator can switch the Day
/ Night / Lunch / Break mode by dialing the feature number or
pressing the Day / Night button.
Lighting Patterns of the Day / Night button
The light patterns of the Day / Night button are as follows:
Mode
CO button
DSS button
(KX-T7440 / KX-T7441)
DSS button
(Others)
Day
Off
Off
Off
Night
Red ON
Red ON
Red ON
Lunch
Green ON
Green ON
Off
Break
Green slow flash
Green slow flash
Off
Conditions
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Switching Day / Night Mode" in
the Programming Guide> determines the extensions that can perform this feature.
• Day / Night button
Day / Night button can be assigned to a flexible CO / DSS button by Station, User or System
Programming.
70
Features Guide
General Features
• The following programming items may be assigned in a different way between day mode
and night mode:
(2.2 Tenant)
— Alert Extension – Day / Night
(2.4 Class of Service (COS))
— TRS Level – Day / Night
(2.4.1 Trunk Group Setting)
— Trunk Group No. 01-48 – Day / Night
(3.2 Trunk Group)
— Intercept Destination – Day / Night
(3.3 Extension Group)
— [Overflow Setting] Destination – Day / Night
(3.5 Incoming Group)
— [Overflow Setting] Destination – Day / Night
(4.2 Trunk Line)
— Destination – Day / Night / Lunch / Break
(4.3 Extension Line)
— Intercept Destination – Day / Night
(4.5 Doorphone)
— Destination – Day / Night
(9.2 DID Dial Registration)
— Destination – Day / Night
• There are 2 types of switching modes: "Auto" and "Manual." The mode is set by the PC
programming or by entering the feature number "Night Mode Set / Cancel" or pressing the
Day / Night button by allowed extension on a tenant basis.
When the system is in "Auto" mode, the mode will be switched automatically in accordance
with timetable in 2-1 Tenant screen of the PC programming.
When the system is in "Manual" mode, the system keeps the current mode even though the
time to change the mode automatically has arrived.
• If DIL destination is not assigned for Lunch / Break mode, DIL destination performs in Day
mode as usual.
Features Guide
71
General Features
Programming Guide References
• 2.2 Tenant
– Alert Extension – Day / Night
– DAY / NIGHT Switching Mode
– Day (SUN-SAT)
– Night (SUN-SAT)
– Lunch-Start (SUN-SAT)
– Lunch-End (SUN-SAT)
– Break-Start (SUN-SAT)
– Break-End (SUN-SAT)
• 2.3 Numbering Plan
– Night Mode Set / Cancel
• 2.4 Class of Service (COS)
– TRS Level – Day / Night
– Trunk Group No. 01-48 – Day / Night
– Switching Day / Night Mode
• 3.2 Trunk Group
– Intercept Destination – Day / Night
• 3.3 Extension Group
– [Overflow Setting] Destination – Day / Night
• 3.5 Incoming Group
– [Overflow Setting] Destination – Day / Night
• 4.2 Trunk Line
– Destination—Day/Night/Lunch/Break
• 4.3 Extension Line
– CO Key
– Intercept Destination — Day / Night
• 4.4 DSS Console
– DSS Key
• 4.5 Doorphone
– Destination – Day / Night
• 9.2 DID Dial Registration
– Destination – Day/Night
Features Guide References
None
User Manual References
• 2.2.3 Flexible Button Assignment
• 3.2.5 [005] Flexible CO Button Assignment
• 4.3.48 Night Service On/Off
72
Features Guide
General Features
Off Premise Extension (OPX)
Description
SLTs installed off the premise can be operated via a public or private network in the same way
as extensions on the premise. These telephones are called Off Premise Extensions (OPX).
Conditions
• Hardware Requirements
OPX card (KX-T96185) or T1 Digital Trunk card (KX-T96187), and OPX Power Unit
(KX-T96186) are required.
• Ring Tone Pattern
Any call to an OPX telephone rings like a CO call.
• Call Restriction
Calls between OPX and Doorphone are restricted. That is, both "Calling from OPX to
Doorphone" and "Calling from Doorphone to OPX" are not possible.
Installation Manual References
• 2.3.4 Power Unit
• 2.4.5 OPX Card (KX-T96185)
• 2.5.4 T1 Digital Trunk Card (KX-T96187)
Programming Guide References
• 1.6 T1 Port Assignment
– Channel Type
– DN
• 4.3 Extension Line
Features Guide References
None
User Manual References
Not applicable.
Features Guide
73
General Features
Operator Group
Description
It is efficient to handle a high volume of operator-seeking calls by a group of extensions called
"Operator Group," which can consist of one or more extensions.
[Operator Features]
The extension assigned as an Operator has the ability to perform the following operations:
<System / Tenant>
• BGM—External turn on / off
• OGM (outgoing message) record / play
• Trunk Busy-out set / cancel
• Trunk Route Control
<To other extensions>
• Caller ID Log Lock clear
• Live Call Screening Password clear
• Remote DND Control set / cancel
• Remote FWD (Call Forwarding) Cancel - Once
• Remote Station Lock Control set / cancel
• Switching COS
• Timed Reminder (Wake-up Call), Remote set / cancel /confirm
[Treatment of Operator - Seeking Calls]
Within an Operator Group, an operator-seeking call (extension / outside) may come in on a
single operator (Single) or all operators in the group simultaneously (Multi) depending on
System Programming <Section 3.3 Extension Group / 3.5 Incoming Group "[Operator Setting]
Ringing Type" in the Programming guide>.
Operator Group can be made up by assigning the group type of an Extension Group / Incoming
Group to "Operator."
By default, Extension Group #128 is assigned as Operator Group.
74
Features Guide
General Features
(1) Outline sketch of Operator feature
1. When "Ringing Type" is set to "Multi"
An incoming call (intercom / outside call) arrives at all Operator extensions at the same time.
Calls have arrived at an Operator Group
3rd call in the queue
2nd call in the queue
These calls are waiting to be answered
until the 1st call is answered.
1st call
Operator Group
Extension A
Extension B
Extension C
2. When "Ringing Type" is set to "Single"
An incoming call (intercom / outside call) arrives at an Operator extension.
Calls have arrived at an Operator Group
4th call in the queue
This call is waiting to be answered until
an Operator extension becomes idle.
3rd call
2nd call
1st call
Operator Group
Extension A
Features Guide
Extension B
Extension C
75
General Features
(2) What if all Operator extensions are busy?
All Busy
Outside calls
Intercom calls
Waiting Queue
Waiting Queue
Overflow Destination
is not programmed.
Overflow Destination
is programmed.
(Overflow Timer)
Overflow Destination
Intercept Destination
is not programmed.
Intercept Destination
is programmed.
(Intercept Time)
Waiting Queue
76
Intercept Destination
Features Guide
General Features
All Logout
"Calls to Empty Group"
"Calls to Empty Group"
are not allowed.
are allowed.
Outside calls
Intercom calls
Waiting Queue
Waiting Queue
Overflow Destination
is not programmed.
Outside calls
Overflow Destination
is programmed.
Overflow Destination
is not programmed.
(Overflow Timer)
Overflow Destination
Intercept Destination
is programmed.
Intercept Destination
is not programmed.
Disconnected
Overflow Destination
is programmed.
(Immediately)
Overflow Destination
Intercept Destination
is programmed.
(Immediately)
(Intercept Time)
Intercept Destination
Intercom calls
Waiting Queue
Intercept Destination
Note
• An incoming call which is arriving at a CO key of an Operator PT extension is regarded as
an arrived call.
Features Guide
77
General Features
Conditions
• Tenant Service
If "Tenant Service" is employed, each tenant can have its own unique "Operator Group" in
the Extension Group independently.
Programming Guide References
• 1.4 Extension Port Assignment
– Group No.
• 2.3 Numbering Plan
– Login / Logout
– Group Login / Logout
• 3.3 Extension Group
– FDN
– Tenant No.
– [Overflow Setting] Destination – Day / Night
– [Overflow Setting] Timer
– Group Type
– Calls to Empty Group
– [Operator Setting] Ringing Type
– [Operator Setting] Call Priority
• 3.5 Incoming Group
– FDN
– [Overflow Setting] Destination – Day / Night
– [Overflow Setting] Timer
– Group Type
– [Operator Setting] Ringing Type
– [Operator Setting] Call Priority
– Calls to Empty Group
• 4.2 Trunk Line
– Destination—Day/Night/Lunch/Break
• 4.3 Extension Line
– Group No.
Features Guide References
1.3
System Features
• Extension Group
• Incoming Group
1.6 Originating Features
• Operator Call
User Manual References
• 4.4 Operator / Manager Service Features
78
Features Guide
General Features
Outgoing Message (OGM)
Description
Allows the Manager or an Operator to record and playback Outgoing Messages. The following
three types of Outgoing Messages can be recorded.
DISA message:
This message is played when an outside caller accesses the system via DISA line.
Timed Reminder (wake-up) message:
This message is used in Timed Reminder. When answering the Timed Reminder alarm
(often used as a wake-up call), the extension user will hear this message.
UCD (Uniform Call Distribution) message:
This message is played to the outside callers in conjunction with the UCD feature.
Conditions
• Hardware Requirements
A DISA card (KX-T96191) is required to record an OGM.
Up to eight DISA cards can be installed in the system.
• One OGM message can be recorded on a DISA card.
• OGM Group
Recording of OGM is performed per OGM Group (1-8) which consists of one or more
DISA cards. Up to eight OGM Groups are available in the system.
• OGM Type
OGM Type is decided on an OGM Group basis.
• Tenant Service
If Tenant Service is employed, the affiliation of OGM Group should be decided by System
Programming.
Installation Manual References
• 2.6.1 DISA Card (KX-T96191)
Programming Guide References
• 2.2 Tenant
– Manager Extension DN
• 2.3 Numbering Plan
– OGM Playback / Record
• 3.6 OGM Group
– FDN
– Tenant No.
– OGM Type
Features Guide
79
General Features
Features Guide References
1.3
•
1.5
•
•
1.8
•
•
System Features
Outgoing Message (OGM) Group
Attended Features
Direct Inward System Access (DISA)
Uniform Call Distribution (UCD)
Ringing Features
Timed Reminder (Wake-Up Call)
Timed Reminder, Remote (Wake-Up Call)
User Manual References
• 4.4.6 Outgoing Message (OGM) Record/Playback
80
Features Guide
General Features
Outgoing Message (OGM) Group
Description
OGM resources on the DISA card can be grouped together as an OGM Group. Up to eight
OGM Groups can be created in the system.
Conditions
• Tenant Service
If Tenant Service is employed, the affiliation of OGM Group should be decided by System
Programming.
Installation Manual References
• 2.6.1 DISA Card (KX-T96191)
Programming Guide References
• 1.7 DISA Port Assignment
• 3.6 OGM Group
– FDN
– Tenant No.
– OGM Type
– Security Mode
– [DISA built-in Automated Attendant Tables] Dial 0 - Dial 9
Features Guide References
1.3
System Features
• Outgoing Message (OGM)
User Manual References
Not applicable.
Features Guide
81
General Features
Paralleled Telephone
Description
Any PT can be connected in parallel with an SLT.
The following two combinations of telephones are available:
a) APT + SLT (an Analog Proprietary Telephone and a Single Line Telephone / a single
extension port)
b) DPT + SLT (a Digital Proprietary Telephone and a Single Line Telephone / a single
extension port)
When a parallel connection is made, an extension user can make and answer a call using either
one of two telephones.
Conditions
• Hardware Requirements
DHLC card (KX-TD50170) or HLC card (KX-T96170) is required to utilize this feature.
• To enable Paralleled Telephone mode, set "Parallel / XDP" to "Parallel" in the Extension
Port Assignment screen <Section "1.4 Extension Port Assignment" in the Programming
Guide>.
• The corresponding PT user can activate or deactivate the paralleled SLT ringing by dialing
the feature number for "Parallel telephone mode."
• Paralleled Telephones (APT+SLT / DPT+SLT) share the same extension number.
• Extra Device Port (XDP)
If EXtra Device Port feature (DPT+SLT) is activated, each telephone has its own unique
extension number and acts as completely different extensions.
• The PT can be used to perform normal operations whether or not the SLT is enabled.
• In the DPT + SLT combination, if one telephone goes off-hook while the other telephone
is on a call, the call is switched to the former.
• In the APT + SLT combination, if one telephone goes off-hook while the other telephone
is on a call, a 3-party call is established. If one user goes on-hook, the other user continues
the call.
• When receiving a call;
The SLT is activated; Both the PT and the SLT will ring except when the PT is in Handsfree Answerback mode or Voice Alerting mode.
The SLT is deactivated; PT rings but the SLT does not ring.
• When the SLT is in operation, the display and LED indicator on the paired PT will work in
the same way as if the PT is in operation.
• If APT + SLT are used, the extension user cannot originate a call from the SLT if the APT
is:
— playing BGM
— in programming mode
— receiving a paging announcement over the built-in speaker
82
Features Guide
General Features
• If DPT + SLT are used, the extension user cannot originate a call from the SLT if the DPT
is:
— in programming mode
• Call Waiting Tone
Call Waiting tone rings at PT only.
Installation Manual References
• 2.4.12 Parallel Connection of the Extensions
Programming Guide References
• 1.4 Extension Port Assignment
– Parallel / XDP (DHLC card)
– Parallel / XDP (HLC card)
Features Guide References
1.1
System Expansion
• EXtra Device Port (XDP)
User Manual References
• 4.3.59 Paralleled Telephone Connection
Features Guide
83
General Features
Phantom Extension
Description
This allows the system to route the calls to a phantom extension. The call to a phantom
extension arrives at the extension who has the corresponding Phantom button. One phantom
extension number can be assigned to multiple extensions so that the caller can ring a group of
extensions simultaneously.
• The lighting patterns and status of the Phantom button are shown below.
Lighting pattern
Phantom Extension Status
Off
Idle
Red on
Calling a phantom extension
Green rapid flash
Incoming call
Conditions
• A phantom button can be assigned to a flexible CO button by Station, User or System
Programming.
• A phantom extension number must be assigned by System Programming before assigning
the Phantom button.
• A maximum of 448 phantom extension numbers can be assigned. Each number has 3 to 4
digits, consisting of numbers 0 through 9.
• Phantom extension number can be assigned to both PTs and SLTs.
• Types of calls whose destination can be the phantom extension are:
Outside calls — DID; DID (ISDN); DIL 1:1; DISA; IRNA; Operator-Overflow;
UCD-Overflow; TIE
Intercom calls — Extension; Transfer
• The extension user can call the phantom extension by pressing the Phantom button or by
dialing the phantom extension number. If several extensions have the same phantom
extension number, they will ring simultaneously.
• The phantom extension number cannot be used for feature settings such as Call Forwarding.
• Phantom Extension ringing is programmable.
Programming Guide References
• 4.3 Extension Line
– CO Key
• 5.3 Phantom Extension
Features Guide References
1.8
84
Ringing Features
• Log-In/Log-Out
Features Guide
General Features
User Manual References
•
•
•
•
2.2.3 Flexible Button Assignment
2.2.10 Phantom Button Ringing On/Off Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.61 Phantom Extension
Features Guide
85
General Features
Released Link Operation
Description
When Released Link Operation is enabled, an extension user will be automatically released
from a call (extension, outside) after transferring it to the destination, if the destination
extension is idle. This feature simplifies the transfer operation by eliminating the need for
going on-hook or pressing the RELEASE button after transferring the call.
This feature is convenient for extension users, such as Operators, who handle a large volume
of calls.
Conditions
• Class of Service
Class of Service programming determines the extension that can perform this feature.
• Released Link Operation functions when transferring a call to the ordinary extensions or
floating extensions (extension group, incoming group, phantom extensions).
• If the destination party is busy, Camp-on Transfer is set by going on-hook.
• The SLT extension user cannot establish a conference call, if "Released Link Operation" is
enabled by System Programming.
Programming Guide References
• 2.4 Class of Service (COS)
– Released Link Operation
Features Guide References
1.11 Transferring Features
• Call Transfer
User Manual References
• 4.3.67 Released Link Operation
86
Features Guide
General Features
Remote Station Feature Control
Description
Allows both the Manager and the Operators to set and cancel the following features for other
extensions.
Remote Station Lock Control
Used to lock other extensions so that no one can make an outside call or an intercom call
(except an operator call) from those extensions.
Caller ID Log Lock Clear
Used to clear the Caller ID Log Lock Code set by an extension user.
This is convenient when an extension user cannot remember his own lock code.
LCS (Live Call Screening) Password Clear
Used to clear the password for LCS feature set by an extension user.
This is convenient when an extension user cannot remember his own password.
Remote DND (Do Not Disturb) Control
Used to set or cancel Do Not Disturb feature for other extensions.
Timed Reminder, Remote
Used to set, cancel and confirm the Timed Reminder feature for other extensions.
Remote FWD (Call Forwarding) Cancel-Once
Used to cancel the Call Forwarding feature set on an extension temporarily.
Switching COS (Class of Service)
Used to assign either primary or secondary level of COS for each extension.
Conditions
None
Programming Guide References
System Programming is not required.
Features Guide References
1.3
•
•
1.5
•
1.6
•
1.8
•
•
Features Guide
System Features
Class of Service (COS)
Manager Extension
Attended Features
Caller ID Service
Originating Features
Electronic Station Lockout
Ringing Features
Do Not Disturb (DND)
Timed Reminder, Remote (Wake-Up Call)
87
General Features
1.9
Answering Features
• Live Call Screening (LCS)
1.11 Transferring Features
• Call Forwarding
User Manual References
•
•
•
•
•
•
•
88
4.4.3 Call Log Incoming, Log Lock
4.4.4 Live Call Screening (LCS) Password Clear
4.4.7 Remote DND (Do Not Disturb) Control
4.4.8 Remote FWD (Call Forwarding) Cancel — Once
4.4.9 Remote Station Lock Control
4.4.10 Switching COS
4.4.11 Timed Reminder, Remote (Wake-Up Call)
Features Guide
General Features
Remote Station Lock Control
Description
Allows the Manager and the Operators to lock other extensions remotely, that is, from their
own extensions.
Locked extensions cannot be used for making outside calls or intercom calls or both (except
calls to the Operators and the emergency calls) depending on the setting.
Conditions
• Electronic Station Lockout Override
"Remote Station Lock Control" overrides "Electronic Station Lockout." If Electronic
Station Lockout has already been set by the extension user and Remote Station Lock is set
by the Manager or an Operator, canceling the lock is only possible by the Manager or an
Operator.
Programming Guide References
System Programming is not required.
Features Guide References
1.3
System Features
• Manager Extension
• Operator Group
1.6 Originating Features
• Electronic Station Lockout
User Manual References
• 4.3.30 Electronic Station Lockout
• 4.4.9 Remote Station Lock Control
Features Guide
89
General Features
Secret Dialing
Description
Used to conceal all or part of a registered telephone number that normally appears on the
display.
Secret Dialing applies to the following features:
• One-Touch Dialing
• System Speed Dialing
• Station Speed Dialing (Special display features)
When a display PT user makes a call using a telephone number with Secret Dialing, all or part
of the number does not appear on the display.
Conditions
• CO line access code must be placed before placing 's' or '['.
• One or more parts of a telephone number can be concealed.
• The concealed part will be printed out by SMDR.
Programming Guide References
• 5.2 System Speed Dialing
Features Guide References
1.7
•
•
1.17
•
Dialing Features
One-Touch Dialing
System Speed Dialing
Display Features
Call Directory
User Manual References
• 2.2.3 Flexible Button Assignment
• 3.2.5 [005] Flexible CO Button Assignment
• 4.3.70 Secret Dialing
90
Features Guide
General Features
Station Message Detail Recording (SMDR)
Description
Station Message Detail Recording (SMDR) automatically records detailed call information for
CO calls. A printer connected to SIO #2 port of RS-232C on the basic shelf can be used to print
incoming and outgoing CO calls. To print the call records, use the program "SMDR" which
allows you to print out the following records:
• Record all outgoing CO calls or outgoing toll calls.
• Record all incoming CO calls.
Examples of a printed call record:
<Type-A> (default)
Date
Time
T Ext
CO
Dial Number
Ring
Duration
Acct code
CC
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
03:01PM
03:13PM
03:13PM
03:13PM
03:13PM
03:13PM
03:13PM
03:47PM
03:47PM
03:47PM
03:47PM
03:47PM
03:47PM
1
1
1
1
1
1
1
1
1
1
1
1
1
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
T10101
T10101
T10101
T10101
1234567890123456789
<INCOMING>
<INCOMING>
0'12
<INCOMING>
0'12
Timed Reminder / Start
Timed Reminder / No Answer
Timed Reminder / Answer
Login
Logout
1002-Login
* -Login
1002-Logout
* -Logout
00:00'14
1234567890
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
(1)
(2)
(3)
(4)
(5)
(7)
(8)
(9)
(11)
(12)
RC
AN
00:00'1
The SMDR is printed with the above format when "Type-A" is selected as Output Type by
System Programming.
[Upper limit of digits / characters to be printed]
• Dial Number (7)— Outgoing Call: 19 digits
• Dial Number (7)— Caller ID Name: 16 characters
• Dial Number (7)— Caller ID Dial: 16 digits
• Ring (7): 9'59
• Acct code (10): 10 digits
Features Guide
91
General Features
<Type-B>
Date
Time
T Ext
CO
Dial Number
Duration
Acct code
T10801
T10101
T10101
T10101
123456789012345678901234
<INCOMING>
<INCOMING>
<INCOMING>
Timed Reminder / Start
Timed Reminder / No Answer
Timed Reminder / Answer
Login
Logout
1002-Login
* -Login
1002-Logout
* -Logout
00:01'24
1234567890
CC
15/02/00
16/02/00
16/02/00
16/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
02/02/00
06:42PM
01:29PM
01:29PM
01:29PM
03:13PM
03:13PM
03:13PM
03:47PM
03:47PM
03:47PM
03:47PM
03:47PM
03:47PM
1
1
1
1
1
1
1
1
1
1
1
1
1
E1009
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
E1001
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
(1)
(2)
(3)
(4)
(5)
(7)
(9)
(11)
(12)
RC
AN
00:00'10
The SMDR is printed with the above format when "Type-B" is selected as Output Type by
System Programming.
[Upper limit of digits / characters to be printed]
• Dial Number (7)— Outgoing Call: 24 digits
• Dial Number (7)— Caller ID Name: 16 characters
• Dial Number (7)— Caller ID Dial: 21 digits
• Acct code (10): 10 digits
Example of SMDR printout format:
Explanation
1.
2.
3.
4.
5.
6.
92
Date: shows the date of the call in Month / Day / Year.
Time: shows the end time of a call in Hour / Minute / AM or PM.
T: Tenant No. (1-8)
Ext: shows the extension number, floating number, etc., which was engaged in the call.
CO: shows the CO line number used for making or receiving the call.
DN: shows the extension number of the PDN owner corresponding with the SDN button
used to make an outside call. In this case, the extension number of the SDN is shown in the
"4. Ext." column.
Features Guide
General Features
7. Dial Number
Outgoing call: shows the other party's telephone number. Valid digits are 0 through 9, ,
#, P (if PAUSE button is pressed) or "=" (if a host PBX access code is entered).
Received call: shows <INCOMING>. If a Caller ID is assigned to the other party, it shows
<I>, number or name.
Timed Reminder: shows the detailed Timed Reminder information when the Timed
Reminder starts and it is answered or not answered.
Login / Logout:
<For Extension Group / Phantom Extension members>
shows the status of Login / Logout.
<For Incoming Group members>
shows the status of Group Login / Logout by specifying an Incoming Group with FDN or
all Incoming Groups with .
8. Ring: shows the ring duration of the incoming call in Minutes / Seconds.
9. Duration: shows the duration of the call in Hours / Minutes / Seconds.
10.Acct code (Account Code): shows the account code appended to the call.
11.CC (Condition Code): shows call handling type with the following codes:
TR: Transfer
FW: Call Forwarding to Trunk
D0: Non Security Trunk Access by a DISA caller
NN: DISA User Code No. (NN=01-32)
RM: Remote access to a modem
RC: Received an incoming call
AN: Answered an incoming call
NA: Not answered an incoming call
OR: COS Override
T0: TIE line access
Conditions
• When programmed for outgoing toll calls only, printing occurs only for calls which start
with the numbers stored in any Denied Code Table from levels 2 to 6. In the ARS mode,
the phone number modified by the ARS procedure will be printed out by SMDR.
• The KX-TD500 System can store up to 1000 call information data. If more than 1000 calls
are originated or received, the oldest data is overwritten by the newest one.
• It is possible to select whether SMDR prints out the Caller ID and DID information by
System Programming.
• It is possible to select whether or not the SMDR prints out received incoming calls (RC)
and answered incoming calls (AN) information by System Programming.
• SMDR data is not deleted when you reset the system.
• If FLASH is manually sent out during a call, the call record is printed and a new record is
started.
• If the calendar IC is out of order, " " will be printed out on "date" and "time" fields.
Features Guide
93
General Features
• SMDR (Station Message Detail Recording) records the detailed Timed Reminder
information and prints it out automatically when the Timed Reminder starts and it is
answered or not answered. This can be enabled or disabled by System Programming.
• It is possible to select whether or not SMDR prints out the Login / Logout status of
Extension Group, Incoming Group members and Phantom extensions by System
Programming.
• It is possible to select whether or not SMDR prints out the supplementary digits when the
call is made using an ISDN line by System Programming. However, if the call is made using
a memory dialing (Redial, One-Touch Dialing, etc.), SMDR prints out the supplementary
digits regardless of this setting.
Installation Manual References
• 2.8.3 Personal Computer/Printer
Programming Guide References
• 2.5 System Timer
– Call Duration Count Start Time
• 10.4 SMDR
– SMDR Connection
– Output Type
– Print out Error Information
– [Format] Page Length
– [Format] Skip Perforation
– [Duration Log] Outgoing Calls
– [Duration Log] Incoming Calls
– Print out Caller ID Information
– Print out DID Information
– Print out Incoming Call Start "RC" and Incoming Call Answer "AN" information
– Print out Timed Reminder Information
– Print out Account Code
– Print out LOGIN / LOGOUT
– Time Display Mode
– Print out supplementary digits (ISDN only)
• 10.6 System Parameters
– [Serial Interface Port] SMDR – Parity
– [Serial Interface Port] SMDR – NL Code
– [Serial Interface Port] SMDR – Word Length
– [Serial Interface Port] SMDR – Stop Bit
– [Serial Interface Port] SMDR – Baud Rate
• 10.7 System Time
Features Guide References
None
94
Features Guide
General Features
User Manual References
Not applicable.
Features Guide
95
General Features
System Data Default Set
Description
This system permits re-initialization of system-programmed data. Starting up the KX-TD500
system with default values can be done using the Operation Switch (MODE) on the CPU card
<Section "2.10.2 CPU Rotary-Switch Features" in the Installation Manual>.
Conditions
• The default setting for each programming item is listed in Section "12 Default Values" in
the Programming Guide.
Installation Manual References
• 2.10.2 CPU Rotary-Switch Features
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
Not applicable.
96
Features Guide
General Features
T1 Carrier
Description
The T1 line is at the bottom of the digital transmission hierarchy. A T1 line carries 1.544 Mbps
of data (which can be voice or anything else). The T1 line contains 24 voice channels. Voice
is digitized by Pulse Code Modulation.
Conditions
• Hardware Requirements
T1 Digital Trunk card (KX-T96187) and user-supplied CSU (Channel Service Unit) are
required to utilize T1 carrier with the KX-TD500 System.
• Trunk Interface
This card supports five different trunk interfaces to provide desired connection at minimum
expense. One of the following five trunk types can be assigned to one of 24 channels of T1
card individually according to tariffs and customer needs.
LCO, GCO, DID, OPX, TIE (E&M)
• Up to eight T1 cards (192 ports) can be installed in the system. One T1 card occupies 24
trunk ports.
• The T1 card needs to be installed to free slot no.1, 5 or 9.
• Physical port number for each T1 trunk channel is as follows:
Slot No. Channel
Port No.
1
1-24ch
X0101-X0124
5
1-24ch
X0501-X0524
9
1-24ch
X0901-X0924
X: Shelf No.(1=Basic, 2=Expansion 1, 3=Expansion 2)
• Extension Number Assignment is required when a channel of T1 card is assigned as "OPX."
• If your system is interfaced by T1 interface with another exchange, select the external clock
mode by System Programming <Section "1.2.16 TSW card configuration" in the
Programming Guide>.
Installation Manual References
• 2.5.4 T1 Digital Trunk Card (KX-T96187)
Features Guide
97
General Features
Programming Guide References
• 1.2 Slot Assignment
– System Clock Status
– Clock Configuration Mode
– Clock Configuration Master Card No.
– Clock Configuration Priority 1 - 8
• 1.6 T1 Port Assignment
Features Guide References
None
User Manual References
Not applicable.
98
Features Guide
General Features
Tenant Service
Description
The KX-TD500 System can be shared with up to eight tenants. When tenant service is
utilized, each tenant can use the system resource differently and independently from other
tenants. This enables the configuration of more than two systems which, in each case, are
suited to different tenants.
Some system resources can be used in common and some can be divided among tenants.
Common Resources:
1. Absent Messages
2. AGC (Automatic Gain Control)
3. ARS Table
4. COS (Class of Service)
5. DID Dial Registration
6. Emergency Number
7. Incoming Group
8. Music Sources (MUS1, 2 on TSW card)
9. Numbering Plan
10.Phantom Extension
11.Quick Dialing
12.Remote Administration
13.SMDR (Station Message Detail Recording)
14.System Administration Terminal
15.Toll Restriction Tables
Resources which can be divided:
1. Account Code
2. Call Park Area
3. Caller ID Registration Table
4. Day / Night Switching Mode
5. Doorphone
6. Extension Group
7. External Pager
8. OGM (Outgoing Message) Group
9. Station Paging Group
10.System Speed Dialing
11.Trunk Group
Features Guide
99
General Features
Conditions
• The following features do not work between extensions if they do not belong to the same
tenant.
— Call Forwarding
— Executive Busy Override — Barge-In
— Executive Busy Override — Extension
— Privacy Release
Note
• These restrictions apply even if "Inter-tenant Calling" <Section "2.2 Tenant" in the
Programming Guide> is enabled between two tenants.
Programming Guide References
• 2.2 Tenant
• 3.2 Trunk Group
– Tenant No.
• 3.3 Extension Group
– Tenant No.
• 3.4 Paging Group
• 3.6 OGM Group
– Tenant No.
• 4.5 Doorphone
– Tenant No.
• 4.6 External Paging
– Tenant No.
• 5.2 System Speed Dialing
– Tenant No.
• 5.6 Account Code
– Tenant No.
• 5.12 Caller ID Registration
– Tenant No.
Features Guide References
None
User Manual References
Not applicable.
100
Features Guide
General Features
Time-Out, Variable
Description
Provides timers to control various features or functions.
The following timers are programmable:
System Data
Range
Hold Recall Time
0-240 s
Transfer Recall Time
0-48 rings
Pickup Dial Waiting Time
0-5 s
Call Duration Count Start Time
0-60 s
First Digit Time
5-120 s
Inter-digit Time
1-30 s
Intercept Time
1-48 rings
Call Forwarding - No Answer Time
1-12 rings
Extension-to-CO Line Call Duration Time
1-64 min
CO-to-CO Line Call Duration Time
1-64 min
Door Opener Timer
0-10 s
Timed Reminder Ringing Time
30-240 s
Call Parking Recall Time
0-1800 s
TIE Inter-digit Time
3-30 s
DISA Prolong Time
0-7 min
DISA Delayed Answer Time
0-6 rings
Timed Reminder Arrive Count
1-5 times
DISA Automated Attendant Time
1-5 s
DISA IRNA Time
5-240 s
Intercept Time after OGM
0/5s
Auto Shut-off Time
3/5s
Timed Reminder Arrive Wait Time
20-240 s
PRI Inter-digit Timer-1
1-30 s
PRI Inter-digit Timer-2
1-30 s
Dial counter for PRI Inter-digit Timer-2
0-24 digits
Features Guide
101
General Features
Trunk Group Data
Range
Disconnecting Time
0.5 / 1.5 / 2.0 / 4.0 / 12.0 s
Pause Time
1.5 / 2.5 / 3.5 / 4.5 s
Flash Time
None / 80 / 300 / 600 / 900 /
1200 ms
Pause Time before Flash Signal
None / 512 / 1024 / 1536 /
2048 ms
Extension Group Data
Overflow Setting - Timer (for Operator)
Range
None / 5-180 s
Incoming Group Data
Range
Ringing Type (for DIL 1:N)
Immediate / 1-ring Delay /
3-ring Delay / 6-ring Delay
/ No Ring
Overflow Setting - Timer (for Terminate /
Operator / UCD)
None / 5 - 180 s
Trunk Data
Range
CPC Signal Detection Time (Outgoing /
Incoming)
None / 6.5 / (2-75)
Wink Signal Time-out
None / 1-127
Answer Wait Timer
None / 1 / 2 / 3 / 4 min
Extension Data
Call Forwarding - No Answer Time
8 ms
64 ms
Range
0-12 rings
Ringing Type (Flexible CO Key - PDN / SDN) Immediate / 1-ring Delay /
3-ring Delay / 6-ring Delay
/ No Ring
Conditions
None
102
Features Guide
General Features
Programming Guide References
•
•
•
•
•
•
2.5 System Timer
3.2 Trunk Group
3.3 Extension Group
3.5 Incoming Group
4.2 Trunk Line
4.3 Extension Line
Features Guide References
None
User Manual References
Not applicable.
Features Guide
103
General Features
Trunk Busy-Out
Description
Allows the Manager and an Operator to busy out a CO line to prevent extension users from
accessing it.
[The details of Trunk Busy-out feature]
There are the following two types of trunk port relay status which is set to Trunk Busy-out.
a) Busy (Loop Relay On): making the line busy by hardware
b) Idle (Loop Relay Off): making the line busy by software
The Central Office recognizes a trunk line as shown in the table "The Specification of Trunk
Busy-out On."
The actual behavior of the PBX is as follows:
1. Idle status
a) When the PBX user makes a call:
The trunk line is recognized as busy and making a CO call is disabled.
b) When the outside caller makes a call and then the Central Office gives the incoming call
to PBX:
The Central Office recognizes the PBX as idle and the call is processed. (The outside
caller hears a ringback tone.) However, even though the PBX receives the bell signal
from the Central Office, the PBX ignores it.
2. Busy status (the status of grabbing a CO line) / during a conversation
a) When the PBX user makes a call:
The trunk line is recognized as busy and making a CO call is disabled.
b) When the outside caller makes a call and then the Central Office gives the incoming call
to PBX:
The Central Office recognizes the PBX as busy and the caller hears a busy tone.
Notes
• The default of each card is "Idle." If it were "busy," there is a possibility that the Central
Office will mistakenly believe that there is something wrong with the trunk line.
• T1 standard does not have Busy-out Status (Block).
Therefore, the default of all interfaces (Loop Start CO / Ground Start CO / DID / TIE)
is regarded as idle status.
104
Features Guide
General Features
The Specification of Trunk Busy-out On
Card Type
The status of Trunk Busy-out set to "On"
LCOT
Idle status
(Default)
Loop OFF
Busy status (the
status of
grabbing a CO
line)
Loop ON
ELCOT
Idle status
(Default)
Loop OFF
Busy status (the
status of
grabbing a CO
line)
Loop ON
GCOT
Idle status
(Default)
Loop OFF +
Not connected
to Ring FG
Busy status (the
status of
grabbing a CO
line)
Loop OFF +
Connected to
Ring FG
DID
Idle status
(Fixed)
Features Guide
Note
During a
The busy status depends on the Central
conversation Office connected to the PBX.
Loop ON +
Not
connected to
Ring FG
The DID card is a card for only
incoming call. It is assignable for Trunk
Busy-out, but DID call comes in on
even after the setup because the DC
power (On / Off) to the Central Office
from a DID card cannot be controlled.
105
General Features
The Specification of Trunk Busy-out On
Card Type
The status of Trunk Busy-out set to "On"
T1 LCO
Idle status
(Fixed)
GCO
Idle status
(Fixed)
TIE
Note
The behavior depends on the Start
Signal Type.
(System Programming)
1. Immediate:
the same as the usual idle status.
2. Wink:
When Wink Mode is selected by the
PBX. When the Central Office
processes an incoming call, it grabs
a CO line to the PBX. But when the
PBX busied out the trunk port, the
PBX does not issue a wink signal.
So the Central Office cannot
complete the call. A reorder tone is
returned to the caller. If the Central
Office is a KX-TD500, the caller
will see on hiss phone display, "CO
Not Assigned."
DID
Idle status
(Fixed)
Conditions
None
Programming Guide References
• 2.3 Numbering Plan
– Trunk Busy-out
• 2.8 System Option
– ELCOT / LCOT Busy-out Loop Relay
– GCOT Busy-out Loop Relay
Features Guide References
None
106
Features Guide
General Features
User Manual References
• 4.4.12 Trunk Busy-Out Setting
Features Guide
107
General Features
Trunk Group
Description
All CO lines and TIE lines in the system can be grouped into up to 48 Trunk Groups. This
allows extension users to call outside parties without designating a specific CO line, since a
CO line is automatically selected from the designated Trunk Group. All CO lines belonging to
a Trunk Group follow the assignment determined for that Trunk Group.
Conditions
• To support efficient utilization of trunks, it is desirable to group them together in trunk
groups according to a type of each trunk (Incoming Only / Outgoing Only / Both-Way etc.)
determined by the contract with the Central Office.
• Each CO line can only belong to one Trunk Group.
• Line Hunting Order
An idle CO line in a trunk group is selected in one of the following three line hunting orders.
a) Normal
The system connects the user to an idle trunk line with the lowest trunk port physical
number.
b) Reverse (default)
The system connects the user to an idle trunk line with the highest trunk port physical
number.
c) Sequential
To avoid repeated use of the same trunk line, rotation is performed in numerical order
(from the lowest to the highest trunk port physical number). Busy lines are skipped, of
course.
• Tenant Service
If Tenant Service is employed, the affiliation of each trunk group is determined by System
Programming.
108
Features Guide
General Features
Programming Guide References
• 2.3 Numbering Plan
– Trunk Group Access
• 2.4 Class of Service (COS)
– Trunk Group Setting
• 2.7 Trunk to Trunk Restriction
• 3.2 Trunk Group
– Intercept Destination – Day / Night
– Pause Time before Flash Signal
– Max. Dial No. after EFA Signal
– Line Hunting Order
– Tenant No.
– Flash Time
– Disconnecting Time
– Pause Time
– PBX Access Code
– [Numbering Plan ID] Outgoing—Public
– [Numbering Plan ID] Outgoing—Private
– [Numbering Plan ID] Incoming—Public
– [Numbering Plan ID] Incoming—Private
– PBX Dial Tone
– PBX Ringback Tone
– [Type of Number] Outgoing—Public
– [Type of Number] Outgoing—Private
– [Type of Number] Incoming—Public
– [Type of Number] Incoming—Private
– Cyclic Signal Detection
– Continuous Signal Detection
– Silence Detection
– ISDN Progress Tone Mode
– IRNA for TIE Line
Features Guide References
1.6
Originating Features
• Trunk Access
User Manual References
Not applicable.
Features Guide
109
General Features
Trunk Route Control
Description
Allows the Manager and the Operators to make a call using a specific trunk.
They can verify the status of the specified trunk.
Conditions
• Executive Busy Override
When the outside call made using a specific trunk is busy on another call, the Manager or
the Operators can join the existing outside call by dialing "2" after hearing a busy tone. This
feature is only available for the extension allowed by COS programming <Section 2.4 Class
of Service (COS), "Busy Override" in the Programming Guide>.
Programming Guide References
• 2.3 Numbering Plan
– Trunk Route Control
• 2.4 Class of Service (COS)
– Busy Override
Features Guide References
1.6
Originating Features
• Executive Busy Override
User Manual References
• 4.4.13 Trunk Route Control
110
Features Guide
General Features
Walking Station
Description
Used to move an extension to a new location without re-programming. Extension data such as
extension number, One-Touch dialing memory remain the same after the re-location of the
extension.
Conditions
• The telephone type (PT, SLT, OPX) must be the same at the source and destination.
• Walking Station is not available in the following cases:
– If the extension is connected to a DHLC card (KX-TD50170).
– If the extension is connected to a HLC card (KX-T96170) in parallel.
– If the extension is in hands-free mode.
• The status of the port must be INS (In-Service) at the source and destination.
Try Again
• When the destination extension is in one of the following states,
shown on the display.
– Off-hook, incoming call
– Call Hold
– All buttons on PT are in use
• When you reset the system during this process, the setting is canceled.
is
Programming Guide References
• 2.3 Numbering Plan
– Walking Station
Features Guide References
None
User Manual References
• 4.3.85 Walking Station
Features Guide
111
General Features
1.4
Fault Recovery/Diagnostics
Local Alarm
Description
If a system error is detected during on-line communication mode, the Alarm light on the
Manager extension turns red. An error message will be shown on the display PT of the
Manager by pressing the red lit Alarm button.
If a major error occurs, minor errors will be neglected and only the first major error message
will be displayed. The second error will be neglected, if the error priority is the same as the first
one. Please refer to Section "5 Troubleshooting" in the Installation Manual for further
information on error messages.
Error Message List (Priority order)
Error Message
Description
Priority
Alarm LED
ERR
CLCK IC Calendar IC failure
1
A
ERR
DC DOWN DC power down
1
B
Basic shelf fan alarm
1
E
E/S1 FAN FLT!
Expansion shelf 1 fan alarm
1
E
E/S2 FAN FLT!
Expansion shelf 2 fan alarm
1
E
B/S
Basic shelf heat alarm
1
E
E/S1 OVER HEAT!
Expansion shelf 1 heat alarm
1
E
E/S2 OVER HEAT!
Expansion shelf 2 heat alarm
1
E
B/S
FAN FLT!
OVER HEAT!
ERR
TSW DWN TSW clock down
1
B
ERR
BAT ALM CPU RAM battery alarm
1
A
ERR
AC DOWN AC power down
2
B
ERR xyy
CRD ERR Option Card failure
2
A
ERR xyy
DISCNCT Card disconnect
2
B
ERR xyy
DTR AIS Digital trunk AIS reception
2
D*1
ERR xyy
DTR FRM Digital trunk frame failure
2
D*1
ERR xyy
DTR RAI Digital trunk RAI reception
2
D*1
ERR xyy
DTR SYC Digital trunk out of
synchronization
2
D*1
ERR xyy
LPR RAM Option Card RAM failure
2
A
ERR xyy
LPR ROM Option Card ROM failure
2
A
ERR xyyz
MODEM
2
A
112
Modem failure
Features Guide
General Features
Error Message List (Priority order)
Error Message
Description
Priority
Alarm LED
ERR xyy
OGM LOS DISA OGM is lost
2
C
ERR xyy
OPX POW OPX power failure
2
C
ERR
SMDR
2
B
ERR xyy
DSP1LNK DSP-1 link failure
2
D*1
ERR xyy
CD FLT
2
A
*1
Printer is not connected
Card status fault
Regarding the T1 card, please refer to Reference Guide for T1 Digital Trunk card.
[Legend]
Error Message
x:
Shelf Number (1-3)
yy:
Slot Number (01-14)
z:
Error Number
Priority
1:
Major Error
2:
Minor Error
Alarm LED
(When a problem occurs)
A:
LED on PT / Top Shelf / Card...........................OFF
B:
LED on PT / Top Shelf............................OFF
C:
LED on PT.............................OFF
D:
LED on PT / Card.............................OFF
ON
ON
ON
ON
The Alarm light turns red automatically. The corresponding error message is shown on the
display PT, if it is idle, by pressing the red lit Alarm button.
If the red lit Alarm button is pressed again, whether the problem is solved or not, the Alarm
light goes off and the display PT shows the initial display ("Date" and "Time" or "SelfExtension number").
E:
LED on PT / Top Shelf...........................OFF
ON
The Alarm light turns red and the corresponding error message is shown on the display PT
automatically, if it is idle. This situation continues until the problem will be solved.
Features Guide
113
General Features
(When the problem is solved)
A/B/C/D:
LED on PT..............................................ON (no change)
LED on Top Shelf / Card...................................ON
OFF
E:
LED on PT / Top Shelf.............................ON
OFF
When the problem is solved, the Alarm light goes off and the display PT shows the initial
display.
Conditions
• Alarm button assignment
Alarm button can be assigned to a flexible CO button on PT by Station, User or System
Programming.
• Alarm LED indication
Major alarm (Priority 1) - Red moderate flash
Minor alarm (Priority 2) - Red On
• If multiple errors occur at a time, only the error with highest priority will be displayed by
pressing the red lit Alarm button.
Programming Guide References
• 2.2 Tenant
– Manager Extension DN
• 4.3 Extension Line
– CO Key
Features Guide References
None
User Manual References
• 2.2.3 Flexible Button Assignment
• 3.2.5 [005] Flexible CO Button Assignment
• 4.4.5 Local Alarm
114
Features Guide
General Features
Power Failure Re-Start
Description
When turning back on the electricity, the system re-starts the stored data automatically. Before
re-starting, the system records the error log if necessary.
Conditions
• Memory Protection
In the event of a power failure, system memory is protected by a factory-provided lithium
battery.
Programming Guide References
System Programming is not required.
Features Guide References
1.4
Fault Recovery/Diagnostics
• Power Failure Transfer
User Manual References
Not applicable.
Features Guide
115
General Features
Power Failure Transfer
Description
Power Failure Transfer connects specific telephones (any SLT) to the pre-determined CO lines
in the event of system power failure.
Conditions
• Up to 192 pairs of extension / CO connection are available to maintain a conversation when
power is restored or TSW is recovering.
• Auxiliary Connection between the Trunk card and the Extension card should be done as per
System Programming so that conversation is maintained when the power is restored or
TSW is recovering.
• KX-TD500 System changes the current connection to the Auxiliary connection
automatically when the power supply stops.
• DC Power Source
If DC power is available by the backup batteries even if the AC power fails, the KX-TD500
System will not change the current connection to the Auxiliary connection.
Installation Manual References
• 2.4 Extension Cards
• 2.5 Trunk Cards
• 2.9.1 Auxiliary Connection for Power Failure Transfer
Programming Guide References
• 10.5 Power Failure Transfer
Features Guide References
1.4
Fault Recovery/Diagnostics
• Power Failure Re-Start
User Manual References
Not applicable.
116
Features Guide
General Features
1.5
Attended Features
Caller ID Service
Description
Provides the display PT user with a caller's information, such as name and telephone number,
sent from the Central Office over the CO line assigned to receive Caller ID service calls.
Conditions
• A special arrangement is required with the telephone company to utilize the Caller ID
Service.
• Hardware Requirements
To utilize this feature, ELCOT card (KX-TD50180) and Caller ID card (KX-TD193) are
required.
• Caller ID Number and Name Registration
Up to 1000 entries of number and name for Caller ID Service can be programmed either by
User or System Programming.
• Tenant Service
If "Tenant Service" is employed, up to 2000 entries of number and name for Caller ID
Service can be shared among each tenant under the condition of up to 1000 entries per
tenant.
• If neither the telephone number nor the name is stored in the Caller ID Table, the number
sent from Caller ID service is displayed.
• If the network provides a telephone number only, the system searches for the matching
name for the number from the Caller ID Table and displays both of them.
• Call Log, Incoming
A Caller ID information is recorded in the Call Log of a display DPT (KX-T7230, KXT7235, KX-T7433, KX-T7436) either automatically or manually.
• A display PT with one-line readout (KX-T7431 and display APTs) will show either the
name or the number at a time. To alternate the display, press the key.
• Initial Display Selection
If Caller ID is available, the initial display (Caller ID, DID Name or CO Line Name) is
determined either by Station or System Programming. Caller ID Detection is set by System
Programming <Section 1.2.6 Card Properties (ELCOT) – Caller ID, "Caller ID Detection"
in the Programming Guide>.
CO Line Name can be changed by System Programming <Section 4.2 Trunk Line, "Name"
in the Programming Guide>.
• Display Selection While Receiving Caller ID
While receiving Caller ID, the extension user can alternate the display (Caller ID, DID
Name or CO Line Name) by pressing the SHIFT or " " button.
• Caller ID or Call Duration
During a call, the extension user can alternate the display (Caller ID or Duration) by
pressing the "INFO" or FWD/DND button.
Features Guide
117
General Features
Installation Manual References
• 2.5.5 ELCOT Card (KX-TD50180)
• 2.7.4 Caller ID Card (KX-TD193)
Programming Guide References
• 1.2 Slot Assignment
– Caller ID Detection
• 2.8 System Option
– Automatic adjustment of the clock using Caller ID information
– LCD Display Mode while CO talking
• 4.2 Trunk Line
– Name
• 4.3 Extension Line
– Initial Display Selection
– [Call Log Incoming] Overwrite Mode
– [Call Log Incoming] Lock Password
• 5.11 Caller ID Modification
– [Local Call] Area Code
– [Local Call] Digits to delete
– [Local Call] Number to be added
– [Long Distance Call] Digits to delete
– [Long Distance Call] Number to be added
• 5.12 Caller ID Registration
• 10.4 SMDR
– Print out Caller ID Information
Features Guide References
1.17 Display Features
• Call Log, Incoming
• Display, Call Information
User Manual References
•
•
•
•
•
118
2.2.6 Initial Display Selection
3.2.6 [006] Caller ID Dial Set
3.2.7 [007] Caller ID Name Set
4.5.3 Call Information Display (KX-T7436 / KX-T7433 / KX-T7235 / KX-T7230 only)
4.5.4 Call Log, Incoming (KX-T7436 / KX-T7433 / KX-T7235 / KX-T7230 only)
Features Guide
General Features
Caller ID Service on T1 Line
Description
Provides the display PT user with a caller's information, such as telephone number (max. 24
digits), sent from the T1 Central Office over the CO line assigned to receive Caller ID service
calls.
Conditions
• A special arrangement is required with the telephone company to utilize the Caller ID
Service.
• Caller ID Number and Name Registration
Up to 1000 entries of number and name for Caller ID Service can be programmed either by
User or System Programming.
• Tenant Service
If "Tenant Service" is employed, up to 2000 entries of number and name for Caller ID
Service can be shared among each tenant under the condition of up to 1000 entries per
tenant.
• If neither the telephone number nor the name is stored in the Caller ID Table, the number
sent from Caller ID service is displayed.
• If the network provides a telephone number only, the system searches for the matching
name for the number from the Caller ID Table and displays both of them.
• Call Log, Incoming
A Caller ID information is recorded in the Call Log of a display DPT (KX-T7230, KXT7235, KX-T7433, KX-T7436) either automatically or manually.
• A display PT with one-line readout (KX-T7431 and display APTs) will show either the
name or the number at a time. To alternate the display, press the key.
• Initial Display Selection
If Caller ID is available, the initial display (Caller ID, DID Name or CO Line Name) is
determined either by Station or System Programming. Caller ID Detection is set by System
Programming <Section 4.2 Trunk Line, "Caller ID" in the Programming Guide>.
CO Line Name can be changed by System Programming <Section 4.2 Trunk Line, "Name"
in the Programming Guide>.
• Display Selection While Receiving Caller ID
While receiving Caller ID, the extension user can alternate the display (Caller ID, DID
Name or CO Line Name) by pressing the SHIFT or " " button.
• Caller ID or Call Duration
During a call, the extension user can alternate the display (Caller ID or Duration) by
pressing the "INFO" or FWD/DND button.
• This feature is available when the Caller ID is assigned to "Enable." In addition, a channel
of T1 card must be assigned as "DID" or a channel of T1 card must be assigned as
"TIE(E&M)" and the incoming type must be assigned as "DIL" by System Programming.
Features Guide
119
General Features
Installation Manual References
• 2.5.4 T1 Digital Trunk Card (KX-T96187)
Programming Guide References
• 1.6 T1 Port Assignment
– Channel Type
• 4.2 Trunk Line
– Incoming Type
– Name
– Caller ID
• 4.3 Extension Line
– Initial Display Selection
– [Call Log Incoming] Overwrite Mode
– [Call Log Incoming] Lock Password
• 5.11 Caller ID Modification
– [Local Call] Area Code
– [Local Call] Digits to delete
– [Local Call] Number to be added
– [Long Distance Call] Digits to delete
– [Long Distance Call] Number to be added
• 5.12 Caller ID Registration
• 10.4 SMDR
– Print out Caller ID Information
Features Guide References
1.17 Display Features
• Call Log, Incoming
• Display, Call Information
User Manual References
•
•
•
•
•
120
2.2.6 Initial Display Selection
3.2.6 [006] Caller ID Dial Set
3.2.7 [007] Caller ID Name Set
4.5.3 Call Information Display (KX-T7436 / KX-T7433 / KX-T7235 / KX-T7230 only)
4.5.4 Call Log, Incoming (KX-T7436 / KX-T7433 / KX-T7235 / KX-T7230 only)
Features Guide
General Features
Direct In Lines (DIL)
Description
Enables an incoming CO call to go directly to one or more answering points without assistance
of the operator.
Assignable destinations are:
(1) Extension
(2) Floating Extension
— Modem (Remote Administration)
— External Pager (TAFAS)
— OGM Group (DISA message)
— Extension Group
— Incoming Group
— Phantom Extension
DIL can have different destinations for day/night/lunch/break modes (Night Service).
Features Guide
121
General Features
Outline sketch of Direct In Lines (DIL)
Extension
(DN)
Modem (Remote Maintenance)
DIL
External Pager (TAFAS)
Floating Extension
(FDN)
OGM Group (DISA message)
Hunting Group (Terminate)
Extension Group
Hunting Group (Circular)
Ring Group
Operator Group
VM (Voice Mail) Group
AA (Automated Attendant) Group
UCD Group
DIL 1:N Group
Incoming Group
Hunting Group (Terminate)
Ring Group
Phantom Extensions
Operator Group
UCD Group
Conditions
• DIL to the modem allows the caller to perform remote administration. When receiving
incoming calls (TAFAS feature), DIL pages an external pager. DIL to DISA message
allows an external caller to access the system directly (DISA feature).
Programming Guide References
• 4.2 Trunk Line
– Incoming Type
– Destination—Day/Night/Lunch/Break
122
Features Guide
General Features
Features Guide References
None
User Manual References
Not applicable.
Features Guide
123
General Features
Direct Inward Dialing (DID)
Description
Allows incoming CO calls to reach a specific extension, a virtual extension or a group of
extensions in the system directly in accordance with the subscriber number sent from the
Central Office.
Possible destination of DID calls
•
•
•
•
•
•
•
•
Extension user
Extension Group
External Pager (TAFAS)
Incoming Group
Modem (Remote Administration)
OGM Group (DISA message)
Phantom extension
Other PBX extension
Call Flow
Receives the subscriber number from the Central Office via a DID line.
Modifies the subscriber number according to DID Digits Modification.
Determines the destination DN or FDN according to "DID Dial Registration."
DID Digits Modification Procedures
The System modifies the subscriber number according to the following three parameters.
1. Digit to receive DID
The number of digits effective in the received subscriber number.
2. Digits to delete
The number of digits to be deleted from the beginning of the digits processed in Step 1.
3. Number to be added
The dials to be inserted at the beginning of the digits processed in Step 2.
124
Features Guide
General Features
[Example]
Digit to receive DID: 4 (digits)
Digits to delete: 1 (digit)
Number to be added: 2
The System modifies the received subscriber number "4311" into "2311" as follows:
Processed in Step 2: 4311
311
The first digit "4" was deleted. This results in "311."
Processed in Step 3: 311
2311
The digit "2" was added to the beginning of "311." This results in "2311."
DID Dial Registration
The System converts the modified number into the destination DN or FDN according to this
table.
[Example]
The System searches for the number "2311" in the table. When matching is found, the call rings
the corresponding extension or floating station.
DID / MDN No.
(Max. 16 digits)
Destination
(Day)
Destination
(Night)
Name
(Max. 10 characters)
2311
200
300
PANASONIC
Conditions
• Hardware Requirements
To utilize the DID feature, DID card (KX-T96182) or T1 Digital Trunk card (KX-T96187)
is required.
• Incoming only – DID card (KX-T96182)
DID trunk is used for receiving DID calls only. If the extension user attempts to make a call
using a DID trunk (incoming only), the system sends a reorder tone.
• Both way – T1 Digital Trunk card (KX-T96187)
DID trunk is used for both receiving DID calls and making outside calls.
• A maximum number of digits to be received by DID/T1 card is limited to 7 digits.
• What if the dialing digits received is not enough to decide the call destination?
If the number of digits received is less than the number which is programmed in "Digit to
receive DID," a reorder tone is sent to the caller, or the call is redirected to the IRNA
destination (IRNA feature). This is determined by System Programming <Section 2.8
System Option, "22. Illegal Number - DID" in the Programming Guide>.
• What if the call destination is not registered?
If the received number has no corresponding destinations, a reorder tone is sent to the caller,
or the call is redirected to the IRNA destination (IRNA feature). This is determined by
System Programming <Section 2.8 System Option, "22. Illegal Number - DID" in the
Programming Guide>.
• What if the call destination is busy?
If the destination of a DID call is in busy status, the caller may hear a busy tone or the call
is redirected to the IRNA destination or the call waits until the destination becomes idle.
Features Guide
125
General Features
This is determined by System Programming <Section 2.8 System Option, "18. Destination
Busy - DID" in the Programming Guide>.
• The tenant number and VPS trunk group number can be assigned in the DID table so that
the system is shared with tenants on a DID No. basis. It is programmable whether to enable
or disable the tenant assigned on a DID No. basis by System Programming <Section 2.8
System Option, "VM Trunk Service for DID " in the Programming Guide>.
• Tenant number is used to determine the time mode (day / night) for the corresponding DID
number. VPS trunk group number is used in DPT Integration.
Installation Manual References
• 2.5.3 DID Card (KX-T96182)
• 2.5.4 T1 Digital Trunk Card (KX-T96187)
Programming Guide References
• 1.3 Trunk Port Assignment
– Group No.
• 1.6 T1 Port Assignment
– Channel Type
– Group No.
• 2.8 System Option
– Destination Busy - DID
– Illegal Number - DID
– VM Trunk Service for DID
• 3.2 Trunk Group
– Intercept Destination – Day / Night
• 4.2 Trunk Line
– Group No.
– Incoming Type
– [DID/TIE] Digits to delete
– [DID/TIE] Number to be added
– Digit to receive DID
– Start Signal Type
• 4.3 Extension Line
– Intercept Destination — Day / Night
• 9.2 DID Dial Registration
– DID/MDN No.
– Tenant No.
– VPS Trunk Group No.
– Destination – Day/Night
– Name
Features Guide References
1.3
126
System Features
• Floating Station
Features Guide
General Features
1.17 Display Features
• Display, Call Information
User Manual References
Not applicable.
Features Guide
127
General Features
Direct Inward System Access (DISA)
Description
Allows an outside caller to access specific system features without operator assistance as if the
caller is an extension user in the system.
The outside caller can have direct access to features such as:
• Placing an intercom call to an extension, modem (for remote administration), external
pager (for TAFAS), Phantom extension, Extension Group or Incoming Group (except
DIL 1:N Group).
DISA built-in Automated Attendant
A DISA caller can access the desired extension simply by dialing a one-digit code.
• Calling an outside party.
To control the DISA caller's calling ability, one of the following three Security modes can be
assigned on an OGM Group basis.
Security Mode
Description
Non Security
DISA callers can make both outside and
intercom calls without restriction.
Trunk Security
DISA callers are required to enter a preassigned DISA user code to make outside
calls.
All Security
DISA callers are required to enter a preassigned DISA user code to make both
outside and intercom calls.
Outgoing Message (OGM) can be recorded for the DISA feature. When a caller reaches the
system via DISA line, a pre-recorded message will greet the caller. DISA OGMs may be
recorded by the Manager extension or an Operator.
Warning for the Direct Inward System Access Users
When you enable the CO-to-CO Line Call feature of Direct Inward System Access (DISA)
function, if a third party discovers the password (a DISA User Code) of the system, you have
a risk that they will make illegal phone calls using your telephone line, and the cost may be
charged to your account.
In order to avoid this problem, we strongly recommend the following points:
1: Carefully maintain the secrecy of the password.
2: Specify a complicated password as long and random as you can make it.
3: Change the password frequently.
128
Features Guide
General Features
Flow chart of possible cases and results for DISA calls
An outside call is initiated.
The DISA Delayed Timer starts.
The caller reaches the DISA line.
Yes
Intercept
Routing starts.
Is IRNA
employed?
All resources
are busy.
Kept waiting with
a ringback tone.
No
Making an extension/
operator call.
One of the resources is
available. (Outgoing
Message is sent.)
TAFAS
(DISA IRNA Time)
(DISA IRNA Time)
Is IRNA
employed?
Yes
Dialing no
digits.
No
(Intercept Time
Yes
after OGM)
The call is accepted.
Is IRNA
employed?
Calling
a modem.
Idle
No
Intercept
Routing starts.
Busy
No Answer
Timer starts.
Making an
outside call.
Busy
After 10 seconds
Idle
Is User Code accepted or unnecessary?
No
Disconnected.
Yes
The call is accepted.
Conditions
• The following items are required to utilize the DISA feature:
a) An optional DISA Card (KX-T96191) must be installed.
Up to eight DISA cards can be installed in the system.
b) The FDN of the OGM Group number should be assigned as the DIL 1:1 destination.
This assigns the DISA line and the message accessed by external callers.
Features Guide
129
General Features
c) The DISA OGM(s) should be recorded by the Manager or an Operator.
d) The OGM Type should be set to "DISA" under OGM Group setting.
• DISA Delayed Answer Time
A DISA call is answered after a ringback tone is returned to the caller after the "DISA
Delayed Answer Time" expires. The caller can dial while hearing the OGM message.
• DISA User Code
This system can store up to 32 programmable DISA user codes with a COS (Class of
Service) level for each. Each code should be unique.
• DISA User Code Entry Failure
If the DISA caller fails to enter the valid DISA user code three times consecutively, the call
will be disconnected.
• DISA built-in Automated Attendant Table
This system can store up to 8 DISA built-in auto attendant number tables, each having 10
one-digit numbers.
• DISA built-in Automated Attendant Number
The DISA built-in auto attendant number may be the same as the first digit of other numbers
(extension number, Floating Number, etc.). To avoid confusion, the system waits for the
second digit for a pre-programmed amount of time (default: 1 second). If the second digit
is not dialed before the timer expires, the system assumes that the first digit is a DISA builtin auto attendant number.
• Call Forwarding - to CO or TIE Line
When a DISA call is forwarded to an outside party, the caller is not required to enter a DISA
user code regardless of the Security modes.
• CO-to-CO line call duration
The duration of CO-to-CO line calls can be limited by System Programming. When a
specified period of time (default:10 min) expires, both lines are disconnected unless the
caller prolongs the duration time, if available. A warning tone is sent to both parties 15
seconds before the time limit at 5-second intervals.
• Prolonging the duration of CO-to-CO line call is possible. To prolong the call duration, the
caller should press any dialpad key except . The amount of prolonging is set by "DISA
Prolong Time" (0 to 7 minutes). (If this is set to zero, then prolonging is disabled.)
Depending on System Programming <Section 2.8 System Option, "13. DISA prolong
operation" in the Programming Guide>, the call duration can be prolonged 10 times or
without limit.
• To detect the end of a CO-to-CO line call, CPC Signal Detection and Tone Detection can
be assigned.
• Tone Detection
The following three ways of "Tone Detection" are provided <Section "3.2 Trunk Group" in
the Programming Guide> to disconnect a CO-to-CO line call.
1. Cyclic Signal Detection:
Used to disconnect the trunk line when the system detects a cyclic signal during a COto-CO line call by DISA or AGC.
2. Continuous Signal Detection:
Used to disconnect the trunk line when the system detects a continuous signal during a
CO-to-CO line call by DISA or AGC.
130
Features Guide
General Features
3. Silence Detection:
Used to disconnect the trunk line when the system detects no signal during a CO-to-CO
line call by DISA or AGC.
• DISA Call Re-try by Pressing
The " " key can be entered during a DISA call. The action taken by the system depends
upon System Programming <Section 2.8 System Option, "14. Dialing " " in DISA CO-toCO talking" in the Programming Guide>.
If "Disconnect and make a new call" is selected, then the system will disconnect the current
call and prepare for a new call. Otherwise, the will be transmitted down the line to the
other party.
• Intercept Routing
The Floating Number of a DISA OGM Group may be selected as the destination of
Intercept Routing.
• What if the destination is busy?
If the destination has enabled Call Waiting, then he will hear the Call Waiting tone.
Otherwise, the caller may hear a busy tone, or the call is redirected to the IRNA destination.
This is determined by System Programming <Section 2.8 System Option, "17. Destination
Busy - DISA" in the Programming Guide>.
• What if an illegal number is dialed?
The caller may hear a reorder tone, or the call is redirected to the IRNA destination. This is
determined by System Programming <Section 2.8 System Option, "21. Illegal Number DISA" in the Programming Guide>.
• How many times does the IRNA destination ring?
This is determined by System Programming <Section 2.5 System Timer, "Call Forwarding
- No Answer Time" in the Programming Guide>.
• When all resources on the DISA card are busy, a maximum of 12 calls are put in waiting
status until DISA IRNA Time expires. If the DISA resource remains busy, the call is
redirected to the IRNA destination. If the IRNA destination is not programmed, the call
waits until the DISA resource becomes idle.
If the 13th or later call comes in on the DISA resource, it is redirected to the IRNA
destination immediately. If the IRNA destination is not programmed, the call is kept
waiting with a ringback tone.
Installation Manual References
• 2.6.1 DISA Card (KX-T96191)
• 2.6.3 RMT Card (KX-T96196)
• 2.6.4 ERMT Card (KX-TD50197)
Features Guide
131
General Features
Programming Guide References
• 1.7 DISA Port Assignment
• 2.3 Numbering Plan
– OGM Playback / Record
• 2.4 Class of Service (COS)
– TRS Level – Day / Night
• 2.5 System Timer
– Call Forwarding-No Answer Time
– CO-to-CO Line Call Duration Time
– DISA Prolong Time
– DISA Delayed Answer Time
– DISA Automated Attendant Time
– DISA IRNA Time
– Intercept Timer after OGM
• 2.7 Trunk to Trunk Restriction
• 2.8 System Option
– DISA prolong operation
– Dialing "*" in DISA CO-to-CO talking
– Destination Busy - DISA
– Illegal Number - DISA
• 3.2 Trunk Group
– Intercept Destination – Day / Night
– Cyclic Signal Detection
– Continuous Signal Detection
– Silence Detection
• 3.6 OGM Group
– FDN
– Tenant No.
– OGM Type
– Security Mode
– [DISA built-in Automated Attendant Tables] Dial 0 - Dial 9
• 4.2 Trunk Line
– Incoming Type
– Destination—Day/Night/Lunch/Break
– [CPC Signal] OUT Detection
– [CPC Signal] OUT Detection—Detection Time
– [CPC Signal] IN Detection
– [CPC Signal] IN Detection—Detection Time
• 4.3 Extension Line
– Intercept Destination — Day / Night
• 5.9 DISA/TIE User Code
– Code
– COS
Features Guide References
1.3
132
System Features
• Outgoing Message (OGM)
Features Guide
General Features
1.11 Transferring Features
• Intercept Routing
User Manual References
• 3.2.10 [010] DISA / TIE User Code Set
• 4.3.26 Direct Inward System Access (DISA)
• 4.4.6 Outgoing Message (OGM) Record/Playback
Features Guide
133
General Features
Ring Group
Description
Allows both extension and outside users to ring all extensions in a Ring Group simultaneously
by dialing the Floating Directory Number (FDN) of the Ring Group.
This feature is useful for talking to or transferring calls to anyone in the same group.
This feature can be categorized as follows:
Extension Group
Ring Group can be made up by assigning the group type of an Extension Group as "Ring." Up
to 128 Ring Groups, each consisting of more than one extension in the same tenant, can be
created in the system.
Incoming Group
Ring Group can be made up by assigning the group type of an Incoming Group as "Ring." Up
to 96 Ring Groups can be created in the system.
Conditions
• Types of calls whose destination can be the Ring Group are:
Call Type
Outside calls
Direct In Line (DIL);
Direct Inward Dialing (DID);
Direct Inward Dialing (DID) (ISDN);
Direct Inward System Access (DISA);
Intercept Routing – No Answer (IRNA);
Multiple Directory Number (MDN);
TIE;
Uniform Call Distribution (UCD)-Overflow
Intercom calls Extension;
Transfer
134
Features Guide
General Features
Programming Guide References
• 1.4 Extension Port Assignment
– Group No.
• 2.3 Numbering Plan
– Login / Logout
– Group Login / Logout
• 3.3 Extension Group
– FDN
– Tenant No.
– Group Type
• 3.5 Incoming Group
– FDN
– Group Type
• 4.2 Trunk Line
– Destination—Day/Night/Lunch/Break
• 4.3 Extension Line
– Group No.
• 4.7 ISDN Extension Line
– End (Day)
Features Guide References
1.3
System Features
• Extension Group
• Incoming Group
• Floating Station
User Manual References
Not applicable.
Features Guide
135
General Features
Trunk Answer From Any Station (TAFAS)
Description
A tone signal is emitted from the external pager when an incoming CO call is received. Any
extension user can answer the call.
Conditions
• Hardware Requirements
A user-supplied external paging device is required to utilize this feature. Up to two external
pagers can be installed in the system.
• To answer an incoming CO call ringing at an external pager, dial the feature number and
TAFAS number 1 or 2. The feature number is the same as that used to answer Paging —
External.
• TAFAS can be used in the following cases:
a) The FDN of an external pager is assigned as the Destination of a trunk line (DIL 1:1).
In this case, all incoming calls on the specified line will be signaled.
b) A DISA caller dials the FDN of an external pager.
c) The FDN of an external pager is assigned as the Intercept Routing destination. In this
case incoming calls redirected to the destination will be signaled.
d) When a TIE call comes in.
• Confirmation Tone
A confirmation tone is sent to the extension user before being connected to the caller.
Eliminating the tone is programmable <Section 2.8 System Option, "9. Confirmation tone
for Call Pickup, Paging, Paging-Answer, TAFAS-Answer, Hold Retrieve and Call Park
Retrieve" in the Programming Guide>.
Installation Manual References
• 2.8.1 External Pager (Paging Equipment)
Programming Guide References
• 2.3 Numbering Plan
– External Paging Answer / TAFAS Answer
• 2.8 System Option
– Confirmation tone for Call Pickup, Paging, Paging- Answer, TAFAS-Answer, Hold
Retrieve and Call Park Retrieve
• 4.2 Trunk Line
– Incoming Type
– Destination—Day/Night/Lunch/Break
• 4.6 External Paging
– Tenant No.
– FDN
136
Features Guide
General Features
Features Guide References
1.3
System Features
• Floating Station
User Manual References
• 4.3.78 Trunk Answer From Any Station (TAFAS)
Features Guide
137
General Features
Uniform Call Distribution (UCD)
Description
Calls to a UCD group are distributed uniformly among the group members so that each
member can share the same load.
This UCD feature is particularly helpful when a certain extension receives a high volume of
calls compared with other extensions.
This feature can be categorized as follows:
Extension Group
Calls to a UCD group hunt for an idle extension in a circular way, starting at the extension
following the last one called.
UCD Group can be made up by assigning the group type of an Extension Group as "UCD."
Up to 128 UCD Groups, each consisting of more than one extension in the same tenant, can be
created in the system.
Incoming Group
Calls to a UCD group hunt for an idle extension in the order assigned in the Incoming Group.
It is programmable whether to start at the extension following the last one called or to always
start at the first assigned extension by System Programming <Section 3.5 Incoming Group,
"Search Mode" in the Programming Guide>.
UCD Group can be made up by assigning the group type of an Incoming Group as "UCD." Up
to 96 UCD Groups can be created in the system.
138
Features Guide
General Features
(1) Outline sketch of UCD feature
1. When more than one call is in the UCD group, the 1st call will arrive at extension A first.
Calls have arrived at a UCD group
3rd call in queue
2nd call in queue
1st call in queue
UCD group
Extension A
(When extension A is busy
or logged-out, the call
arrives at extension B.)
Extension B
(When extension B is busy
or logged-out, the call
arrives at extension C.)
Extension C
(When extension C is busy
or logged-out, the call
arrives at extension A.)
Features Guide
139
General Features
2. If the 1st call arrives at extension A,
a) the 2nd call will arrive at extension B.
b) the 2nd call will arrive at extension A.
a) Search Mode : UCD
b) Search Mode : Sequential
3rd call in queue
3rd call in queue
2nd call in queue
2nd call in queue
UCD group
UCD group
Extension B
(When extension B is busy
or logged-out, the call
arrives at extension C.)
Extension A
(When extension A is busy
or logged-out, the call
arrives at extension B.)
Extension C
Extension B
Extension A
Extension C
3. When the 2nd call arrives at extension B, the 3rd call will arrive at extension C.
Notes
140
•
Busy status
If group members are in one of the following conditions, they are considered as
busy.
(1) The extension is in Call Forwarding / Do Not Disturb (FWD / DND) mode.
— Calls to a UCD Group may ring the extension in FWD / DND mode, or skip
it. This is determined by System Programming <Section 3.3 Extension Group /
3.5 Incoming Group, "FWD / DND Mode" in the Programming Guide>.
(2) Another call is already ringing on the extension.
(3) The extension is off-hook.
(4) The extension is logged-out.
•
Login / Logout (Group Login / Logout)
Extension users in the UCD Group can leave the group temporarily when they
are away from their desks, to prevent calls being sent to their extensions
(Logout).
They can return to the group when they are ready to answer calls (Login).
Features Guide
General Features
Features Guide
•
Group Login / Logout
When a single extension belongs to multiple different Incoming Groups at a
time, Group Login / Logout setting works on the Incoming Group basis.
•
UCD Supervisory Features
Login Monitor
<For Extension Group members>
Login / Logout status of the UCD Group members can be monitored through
Busy Lamp Field of the corresponding DSS button.
Login Monitor is enabled or disabled by System Programming <Section 3.3
Extension Group, "LOGIN Monitor" in the Programming Guide>.
<For Incoming Group members>
Login / Logout status of the UCD Group members can be monitored by the
extension specified as the Supervisor Extension through Busy Lamp Field of
the corresponding DSS button.
•
UCD Monitor Mode
The extension specified as the Supervisor Extension can monitor the number of
calls put in the waiting queue by dialing the feature number for "UCD Monitor
Mode."
To start UCD monitor: dial feature number + UCD Group FDN
To end UCD monitor: dial feature number + " "
You can also use the Features menu of a large display DPT.
The extension that can perform this feature is determined by System
Programming <Section 3.3 Extension Group / 3.5 Incoming Group, "Supervisor
Extension" in the Programming Guide>.
•
What if a call ringing on a member extension is not answered?
If not answered within a specified period of time (Call Forwarding — No
Answer Time), the call is transferred to the next idle member extension, or the
call continues to ring on the current destination extension.
This is determined by System Programming <Section 3.3 Extension Group / 3.5
Incoming Group, "FWD-No Answer" in the Programming Guide>.
•
Auto Logout
A member extension may be logged-out automatically, if it does not answer the
call for pre-determined times (1-10) consecutively. This is determined by
System Programming <Section 3.3 Extension Group / 3.5 Incoming Group,
"Auto Logout Mode" in the Programming Guide>.
PT: To use this feature correctly, program Login / Logout (Group Login /
Logout) button. After the system activates Auto Logout, press Login / Logout
(Group Login / Logout) button in the off-hook status to go back to the Login
mode.
Any telephone: After the system activates Auto Logout, enter the feature
number for Login (Group Login) in the off-hook status to go back to the Login
mode.
141
General Features
•
UCD Call Waiting
This feature is different from regular Call Waiting. This feature (if enabled)
allows UCD group members to hear a Call Waiting tone when an outside /
inside call arrives but all the extensions in the UCD Group are busy.
However, if a single extension belongs to multiple different Incoming Groups
and there are calls in the waiting queue in one of the Incoming Groups, the Call
Waiting tone is generated at the busy extensions.
The tone stops only when there are no calls in the waiting queue in all of the
groups.
•
All Logout
All extensions in the Extension Group or Incoming Group can be logged-out.
This is determined by System Programming <Section 2.8 System Option,
"Empty Group" in the Programming Guide>.
If this feature is disabled by System Programming, the extension user cannot
leave the group (Log-Out).
At least one extension must be logged in.
However, this does not apply to Auto-Logout of the UCD group extensions.
•
Call Log, Incoming
If a CO call to a UCD Group is not answered, the caller’s information is
recorded in the Call Log of the last extension at which the call rang.
(2) Types of calls which come in on a UCD Group
FDN (Floating Directory Number) for UCD Group can be assigned or dialed as a destination
of the following calls:
142
Outside calls
DID, DID (ISDN), DIL, DISA, IRNA, Transfer, TIE
Intercom calls
Intercom, Transfer
Features Guide
General Features
Outside Calls
CO
DIL1:N
Group
Ring
Group
Phantom
Extensions
TIE
DIL
DISA
DID
DID (ISDN)
KX-TD500 System
Intercom Calls
Ext.
Ext.
Transfer/IRNA
Ext.
Ext.
Transfer
Ext.
Transfer
UCD Group
Features Guide
143
General Features
(3) What if all extensions in a UCD Group are busy or logged out?
All Busy
Outside calls
(including transferred calls)
Intercom calls
(including transferred calls)
Waiting Queue
Waiting Queue
Time Table is programmed.
Time Table is not programmed.
Outside Call
Time Table procedure
Intercept Destination
is not programmed.
Transferred calls
Intercept Destination
is programmed.
(Transfer Recall Time)
(Intercept Time)
Waiting Queue
144
Intercept Destination
Transfer Recall starts on
the extension who
originally transferred it.
Features Guide
General Features
All Logout
"Calls to Empty Group"
are not allowed.
"Calls to Empty Group"
are allowed.
See previous page,
"All Busy."
Outside calls
Intercom calls
Transferred
intercom calls
Transferred
outside calls
Disconnected
Overflow Destination Overflow Destination
is programmed.
is not programmed.
(Immediately)
Overflow
Destination is
not programmed.
Overflow
Destination
is programmed.
(Immediately)
Overflow
Destination
Overflow
Destination
is not idle.
Intercept Destination
is not programmed.
Overflow
Destination
is idle.
Intercept Destination
is programmed.
(Immediately)
Waiting Queue
Intercept
Destination
Cannot be transferred
Overflow
Destination
Notes
• Overflow destination
One of the following five destinations can be assigned as the Overflow destination per
UCD Group: an extension, other Extension Groups, other Incoming Groups (except DIL
1:N Group), Phantom Extension or TAFAS (outside calls only).
• If the overflow destination or UCD Time Table is not programmed, the call is put in the
waiting queue. Then if not answered within a specified period of time (Intercept time),
the call will be transferred to the IRNA destination.
(4) UCD Time Table
If all extensions in a UCD group are busy, the incoming CO calls will be handled by the UCD
Time Table procedure.
Up to 32 UCD Time Tables, max. 16 steps for each, can be assigned by System Programming.
The following commands are provided to make up a UCD Time Table procedure.
Features Guide
145
General Features
Command list and functions
Command
Functions
S (1-8)
OGM (1-8) is sent to the caller if available.
If not, wait until OGM (1-8) becomes available.
1T-4T
Callers are put in the waiting queue for N (1-4)
hearing the ringback tone.
RET
Returns to the first step of the sequence.
TR
Transfers a call to the Overflow destination.
OFF
Disconnects the call compulsorily.
8 seconds while
Example of UCD Time Table Assignment
146
UCD
FDN
OFDN
TT
1
1091
1001
1
2
1092
1002
2
3
1093
4
1094
5
1095
6
1096
7
1097
8
1098
9
1099
UCD
: UCD Group Number
FDN
: Floating Directory Number of the
UCD Group
OFDN
: Overflow Destination FDN
TT
: Time Table Number (1 - 32)
Features Guide
General Features
Procedure Assignment Example
UCD Time Table procedure can be assigned as follows:
Table No.
Sequence
1
S1
4T
2T
S2
2
S1
2T
S3
OFF
3
1T
TR
4
S1
2T
S4
2T
2T
S2
TR
(3)
(4)
TR
TR
(Example 1)
S1
(1)
4T
(2)
UCD group
1. The caller hears OGM 1, if available.
(Sample OGM 1)
Sorry, all lines are busy.
Please wait a moment.
• What if OGM 1 is busy?
The caller first hears a ringback tone and then will hear OGM 1 as soon as it becomes
available (Go to step 2).
• What if OGM 1 is OUS (Out-of-Service)?
Step 1 will be skipped (Go to step 2).
2. The caller is put in the waiting queue for 48 seconds (4T + 2T).
3. The caller hears OGM 2.
(Sample OGM 2)
Sorry, all lines are still busy.
Calling the Operator.
4. The caller is transferred to the Overflow destination (Operator or covering extension).
Note
• During Steps 1 - 3, the caller will be connected to a UCD group member as soon as anyone
of members becomes available to answer the call.
Features Guide
147
General Features
(Example 2)
S1
(1)
2T
(2)
S3
(3)
OFF
(4)
UCD group
1. The caller hears OGM 1, if available.
(Sample OGM 1)
Sorry, all lines are busy.
Please wait a moment.
• What if OGM 1 is busy?
The caller first hears a ringback tone and then will hear OGM 1 as soon as it becomes
available (Go to step 2).
• What if OGM 1 is OUS (Out-of-Service)?
Step 1 will be skipped (Go to step 2).
2. The caller is put in the waiting queue for 16 seconds (2T).
3. The caller hears OGM 3.
(Sample OGM 3)
Sorry, all lines are still busy.
Please call us again.
Thank you for calling.
If OGM 3 is busy, the caller first hears Music on Hold and then will hear OGM 3 as soon
as it becomes available.
4. The caller is disconnected from the switch.
148
Features Guide
General Features
(Example 3)
1T
(1)
TR
(2)
UCD group
1. The caller is put in the waiting queue for 8 seconds (1T).
2. The caller is transferred to the Overflow destination.
(Example 4)
S1
2T
S4
2T
TR
(1)
(2)
(3)
(4)
(5)
1. The caller hears OGM 1, if available.
(Sample OGM 1)
Sorry, all lines are busy.
Please wait a moment.
• What if OGM 1 is busy?
The caller first hears a ringback tone and then will hear OGM 1 as soon as it becomes
available (Go to step 2).
• What if OGM 1 is OUS (Out-of-Service)?
Step 1 will be skipped (Go to step 2).
2. The caller is put in the waiting queue for 16 seconds (2T).
3. The caller hears OGM 4.
(Sample OGM 4)
Sorry, all lines are still busy.
Please wait a moment.
If OGM 4 is busy, the caller hears Music on Hold and then will hear OGM 4 as soon as
it becomes available.
4. Same as step 2.
5. The caller is transferred to the Overflow destination.
Notes
• The UCD Time Table procedure applies to outside calls (including transferred calls)
only.
• Any command after "TR," "RET" or "Blank" does not function.
• If any unavailable OGM S(1-8) is assigned in the UCD Time Table, it will be ignored.
Features Guide
149
General Features
Conditions
• This feature must be enabled by System Programming for the desired UCD Group(s).
• In addition, each extension must enable regular Call Waiting feature <Section "4.3.17 Call
Waiting" in the User Manual>.
• UCD-OGM
To utilize OGM messages for UCD callers, assign "OGM Type" to "UCD-OGM" by
System Programming <Section 3.6 OGM Group, "OGM Type" in the Programming
Guide>.
• Music on Hold or Ringback Tone
It is determined by System Programming <Section 2.8 System Option, "1. Sound source
during transfer" in the Programming Guide> whether to send a ringback tone or Music on
Hold to the caller.
150
Features Guide
General Features
Programming Guide References
• 1.4 Extension Port Assignment
– Group No.
• 2.3 Numbering Plan
– Login / Logout
– Group Login / Logout
– UCD Monitor Mode
• 2.5 System Timer
– Intercept Time
• 2.8 System Option
– Sound source during transfer
– Empty Group
• 3.3 Extension Group
– FDN
– Tenant No.
– [Overflow Setting] Destination – Day / Night
– Group Type
– FWD / DND Mode
– Calls to Empty Group
– [UCD Setting] Time Table No.
– [UCD Setting] FWD No Answer
– [UCD Setting] Auto LOGOUT Mode
– [UCD Setting] Supervisor Extension
– [UCD Setting] LOGIN Monitor
– [UCD Setting] UCD Call Waiting
• 3.5 Incoming Group
– FDN
– [Overflow Setting] Destination – Day / Night
– Group Type
– FWD / DND Mode
– Search Mode
– Calls to Empty Group
– [UCD Setting] Time Table No.
– [UCD Setting] FWD No Answer
– [UCD Setting] Auto LOGOUT Mode
– [UCD Setting] Supervisor Extension
– [UCD Setting] UCD Call Waiting
• 3.6 OGM Group
– FDN
– OGM Type
• 4.2 Trunk Line
– Destination—Day/Night/Lunch/Break
• 4.3 Extension Line
– Group No.
Features Guide
151
General Features
Features Guide References
1.3
•
•
•
1.8
•
System Features
Extension Group
Incoming Group
Outgoing Message (OGM)
Ringing Features
Log-In/Log-Out
User Manual References
• 4.3.80 UCD Login Monitor
• 4.3.81 UCD Monitor Mode
152
Features Guide
General Features
1.6
Originating Features
Alternate Calling—Ring/Voice
Description
Allows an extension user either to ring-signal (Ring call) or voice-signal (Voice call) the other
PT extensions.
Ring call: The called PT rings.
Voice call: The caller's voice is heard through the built-in speaker of
the called PT instead of ringing.
The calling extension user can switch ring-signaling to voice-signaling and vice versa by
pressing " " during an intercom call.
Conditions
• Mode Selection
The PT user can select either to be ring-signaled or voice-signaled by Station Programming.
• Any extension (PT, SLT) user can use this feature during an intercom call if the other party
is a PT extension.
• If the other party is an SLT extension, only Ring-Calling mode is available.
• One time switching
Switching of signaling mode is available only once during a call.
• Voice-signaling is not available in the following cases:
– if the other extension is an SLT.
– if the other extension is busy on another call.
– if another call is ringing on the other extension.
Programming Guide References
System Programming is not required.
Features Guide References
1.6
Originating Features
• Inter Office Calling
1.9 Answering Features
• Hands-free Answerback
Features Guide
153
General Features
User Manual References
•
•
•
•
154
2.2.7 Intercom Alert Assignment
4.3.3 Alternate Calling — Ring / Voice
4.3.40 Hands-free Answerback
4.3.42 Inter Office Calling
Features Guide
General Features
Automatic Callback Busy (Camp-On)
Description
The system calls back the extension user when the called party or the selected CO line becomes
idle, if this feature was activated beforehand.
Automatic Callback - Extension
If the extension user answers the callback ringing, the called extension (previously busy)
automatically starts ringing.
Automatic Callback - Trunk
If the extension user answers the callback ringing, the designated CO line (previously busy) is
automatically selected for making a CO call.
Conditions
• If the callback ringing is not answered in four rings (within 10 seconds), this feature is
canceled.
• The extension user can cancel this feature by dialing the feature number for "Automatic
Callback Busy Cancel."
• More than one extension user can set this function to one extension or CO line at the same
time.
• FWD / DND Override
Call Forwarding or Do Not Disturb feature does not work for the callback ringing. It always
rings the extension on which this feature was activated.
Programming Guide References
• 2.3 Numbering Plan
– Automatic Callback Busy Cancel
Features Guide References
1.6
Originating Features
• Automatic Route Selection (ARS)
• Trunk Access
User Manual References
• 4.3.6 Automatic Callback Busy (Camp-On)
Features Guide
155
General Features
Automatic Route Selection (ARS)
Description
Automatic Route Selection (ARS) is a system programmable feature that automatically selects
the least expensive route available at the time an outgoing CO call is made. ARS applies to an
outgoing CO call made by dialing the feature number for Local CO Line Access / ARS (9 =
default). Pre-programming eliminates the need of dialing the access code of the least expensive
carrier.
The appropriate Trunk Group is selected and the carrier access code is added before the number
is outpulsed.
System Programming Example (Please refer to "7. ARS" section in the
Programming Guide)
The following shows how to program ARS so that the extension user can call the XYZ
Company via the least expensive line.
Step 1. To utilize ARS feature, set "Automatic Route Selection" in "System-Tenant" to "Yes."
Step 2. Store the telephone number of the outside party that will use the ARS feature. For
example, if XYZ Company's telephone number is "1-234-567-8910" (not including the line
access code), store the leading 7 digits of the number "1234567" and associated Routing Plan
No. (01 for example) in "ARS - Leading Digits Table."
Table A (Example: ARS Leading Digits Table)
Entry
No.
Dial
Routing Plan
No.
001
002
•
•
•
800
1234567
01
Step 3. Check all carriers available to call the stored telephone number and their Trunk Groups.
Supposing that there are three carriers available to call the XYZ Company and each carrier's
line is assigned to a Trunk Group as follows:
Carrier E — Trunk Group 1
Carrier F — Trunk Group 2
Carrier G —Trunk Group 3
Then check the fee charged by each carrier:
156
Features Guide
General Features
Table B
Carrier G
high
Carrier F
Charge
Carrier E
low
12
a.m.
3
6
9
12
p.m.
3
6
9
12
a.m.
3
6
9
12
p.m.
3
6
9
Mon.- Fri.
Sat. / Sun.
As shown in Table B, the least costly route varies with the day of the week and the time of day.
To select the least expensive line at a certain time, split the day into three zones as follows:
Sat. / Sun.
(1) 7:00 a.m. - 2:00 p.m.
(2) 2:00 p.m. - 5:00 p.m.
(3) 5:00 p.m. - 7:00 a.m.
Mon. - Fri.
(1) 7:00 a.m. - 1:00 p.m.
(2) 1:00 p.m. - 6:00 p.m.
(3) 6:00 p.m. - 7:00 a.m.
To program the time zones listed above, use the program "ARS - Time Table." In this table, up
to four time zones (Time-A, Time-B, Time-C, Time-D) can be programmed. Enter the starting
hour for each zone.
Table C (Example: ARS Time Table)
Sat. / Sun.
Time
Zones
Time-A
Time-B
Time-C
Time-D
Entry
7:00 a.m.
2:00 p.m.
5:00 p.m.
Disable
Mon. - Fri.
Time
Zones
Time-A
Time-B
Time-C
Time-D
Entry
7:00 a.m.
1:00 p.m.
6:00 p.m.
Disable
Enter the starting time
of each zone. If a zone
is not necessary,
select "Disable."
Step 4. Determine the priority of the Trunk Groups in each time zone.
The table on the next page shows the carriers and Trunk Groups selected for each priority and
time zone:
Features Guide
157
General Features
Table D
Time-A
Time-B
Time-C
Least Costly Carrier /
Trunk Group (Priority 1)
Carrier F / Group 2 Carrier F / Group 2 Carrier E / Group 1
Next Less Costly Carrier /
Trunk Group (Priority 2)
Carrier E / Group 1 Carrier G / Group 3 Carrier F / Group 2
Most Costly Carrier /
Trunk Group (Priority 3)
Carrier G / Group 3 Carrier E / Group 1 Carrier G / Group 3
Assign the above Routing Plan (Table D) to "ARS - Routing Plan" in the Programming Guide.
Enter the Trunk Group numbers in order of priority. If the specified Trunk Group requires
digits modification, assign the appropriate Digits Modification Table number (01 to 48).
This table is required to have the system automatically add a specific carrier access code to the
extension user-dialed number.
Table E (Example: ARS Routing Plan)
Time -A
Time -B
Time -C
TRG
Modify
TRG
Modify
TRG
Modify
Priority
1
2
2
2
2
1
1
Priority
2
1
1
3
3
2
2
Priority
3
3
3
1
1
3
3
Time -D
TRG
Modify
TRG: Trunk Group No.
Modify: Modification Table No.
Note
• Up to 16 Priorities (01-16) can be utilized in the system.
Step 5. Create ARS Digits Modification Table. Carriers E, F and G match the Trunk Groups
and Modification Tables as follows and have the following Access Code:
Table F
158
Carrier
TRG
Mod.
Table
Access Code
E
F
G
1
2
3
1
2
3
1-0-333
1-0-555
1-0-666
Features Guide
General Features
According to Table F, enter the Access Codes in the respective Modification Tables as follows:
Table G (Example : ARS Digits Modification Table)
Modification
Table 1
Remove
Add
0
Modification
Table 2
Remove
10333 Add
0
Modification
Table 3
Remove
10555 Add
0
10666
Enter the number of digits
to be deleted.
Enter the number to be added.
If Modification Table 1 is applied, the user-dialed number "9-1-234-567-8910" is modified to
"9-10333-1-234-567-8910" to access the least expensive Carrier E.
Similarly, if Modification Table 2 is applied, it is modified to "9-10555-1-234-567-8910" to
access Carrier F.
Use the "Digits to delete" program when it is necessary to delete some leading digits from the
extension user-dialed number. For example, if the extension user manually dials a Carrier
Access Code but the carrier is not the least expensive, modification is required. For example,
to delete "10333" from the beginning of the extension user-dialed number and add "10555,"
enter "5" in the "Digits to delete" program. Enter "10555" in the "Number to be added"
program. When "9-10333-1-234-567-8910" is dialed,
9-10333-1-234-567-8910.
The leading 5 digits (except a line access code) are deleted and "10555" is added. "10555-1234-567-8910" is sent to the CO line.
Note
• "X" can be used as a wild card character which substitutes any digit in its position.
(Example 1.) Leading Digits: 1800->ARS Plan 1. Leading Digits:
1XXX->ARS Plan 2. If the user-dialed number is "1800," the system selects ARS Plan 1.
(Example 2.) Leading Digits: 1800->ARS Plan 1. Leading Digits: 1X->ARS Plan 2. If the
user-dialed number is "1800," the system selects ARS Plan 2.
Features Guide
159
General Features
Flow Chart of ARS procedures
A long distance call is initiated.
Restricted
Toll Restriction Check
Call is not made.
Not Restricted
Is ARS Access Code (9: = default)
dialed?
Yes
No
Call is routed via selected line.
(ARS Override)
Are the leading digits found in an
ARS Leading Digits Table?
Yes
No
Obtains applicable Routing Plan
number from the ARS Leading Digits Table.
Call is routed via an idle line.
Determines the Trunk Group of priority 1 in the ARS
Routing Plan Table by the current time of day.
Is there any line available in the Trunk Group of
priority 1?
Yes
No
Obtains applicable Modification
Table number for the Trunk Group
from the ARS Routing Plan Table.
Yes
Yes
Is the Trunk Group of priority 2 assigned
in the ARS Routing Plan Table?
Is there any line available in the
Trunk Group of priority 2?
Modifies the digits.
No
No
Calls.
Is the Trunk Group of priority 3 assigned
in the ARS Routing Plan Table?*
No
Yes
Is there any line available in the
Trunk Group of priority 3?*
Yes
160
No
Sends a busy tone.
* The Trunk Groups of priority 4 to 16 will be checked in turn.
Features Guide
General Features
Conditions
WARNING
The software contained in ARS feature to allow user access to the network must be
upgraded to recognize newly established network area codes and exchange codes as they
are placed into service.
Failure to upgrade the premises PBXs or peripheral equipment to recognize the new
codes as they are established will restrict the customer and the customer's employees
from gaining access to the network and to these codes.
KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.
• Tenant Service
ARS mode can be turned on / off on a tenant basis.
• Toll Restriction
Toll Restriction check is performed before ARS is applied.
• Dialing Plan
ARS works according to the selected dialing plan. Thus, if the dialed number is not found
in the dialing plan (Leading Digits Table), the CO call is made by "Trunk Access, Idle"
(Automatic Line Access) feature.
• ARS Override
ARS is not applied to a call made by pressing the G-CO or S-CO button.
• This feature also applies to a call forwarded by "Call Forwarding - to Trunk" feature.
• If a call is made by using a memory dialing (Redial, One-Touch Dialing, Station / System
Speed Dialing, Call Log, Outgoing) a dial tone is not sent to the extension user.
• If the Inter-digit time (fixed to 15 seconds) expires while making an outgoing call with
ARS, the system will select a CO line on a Local Access basis and return CO dial tone or
reorder tone is sent to the caller. This is determined by System Programming <Section 2.8
System Option, "59. ARS Call Timeout Mode" in the Programming Guide>.
Programming Guide References
• 2.2 Tenant
– Automatic Route Selection
• 2.3 Numbering Plan
– Local CO Line Access / ARS
• 2.8 System Option
– ARS Call Timeout Mode
• 7.2 Time Table
• 7.3 Leading Digits Table
• 7.4 Routing Plan
• 7.5 Digits Modification Table
Features Guide References
1.6
Originating Features
• Trunk Access
Features Guide
161
General Features
User Manual References
• 4.3.54 Outward Dialing, Trunk Access
162
Features Guide
General Features
Busy Station Signaling (BSS)
Description
Used to prompt a busy extension (ringing or engaged in a call) to answer a new incoming call.
When BSS is activated by the calling extension, a call waiting tone is generated at the busy
extension to inform that another call is waiting.
Conditions
• BSS feature functions, if the other busy extension is an ICM type PT in the following status:
(1) The extension is off-hook.
(2) ICM button is idle.
(3) "Call Waiting" is enabled.
• BSS / OHCA / Whisper OHCA
If an extension user dials "1" while hearing a busy tone, BSS or OHCA or Whisper OHCA
may be activated at the called extension.
This is determined by the following conditions.
Calling extension
Called extension
Call Waiting setting
COS-OHCA
assignment
*1
*2
OFF
ON
0
1
2
3
Disable
-
BSS
BSS
BSS
Enable
-
BSS
OHCA*1
BSS
W-OHCA*2
OHCA BSS
OHCA (Off-Hook Call Announcement) is activated when the called extension is KX-T7130, KX-T7235 or KX-T7436.
Whisper OHCA is activated when both calling and called extensions are using one of the KX-T7400 series PTs.
• BSS, OHCA and whisper OHCA do not function, if the other extension is a DN type PT.
Programming Guide References
• 2.3 Numbering Plan
– Call Waiting Set / Cancel
Features Guide
163
General Features
Features Guide References
1.6
Originating Features
• Off-Hook Call Announcement (OHCA)
• Off-Hook Call Announcement (OHCA), Whisper
1.9 Answering Features
• Call Waiting
User Manual References
•
•
•
•
164
4.3.8 Busy Station Signaling (BSS)
4.3.12 Call Park
4.3.49 Off-Hook Call Announcement (OHCA)
4.3.50 Off-Hook Call Announcement (OHCA) —Whisper
Features Guide
General Features
Do Not Disturb (DND) Override
Description
Allows the extension user to ring the other extension in DND mode by dialing "1" while
hearing the DND tone.
Conditions
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "DND Override" in the
Programming Guide> determines the extension users who can perform DND Override.
• If the extension user hears a reorder tone after dialing "1," the extension is not permitted to
execute "Do Not Disturb (DND) Override" feature by System Programming.
• What if a busy tone is heard after executing DND override?
If the extension user hears a busy tone after performing this feature, the other extension in
DND mode is busy.
In this case, the extension can perform the following features.
— Automatic Callback Busy (Camp-on)
— Busy Station Signaling (BSS)
— Executive Busy Override-Extension
— Off-Hook Call Announcement (OHCA)
— Off-Hook Call Announcement (OHCA), Whisper
Programming Guide References
• 2.4 Class of Service (COS)
– DND Override
Features Guide References
1.8
Ringing Features
• Do Not Disturb (DND)
User Manual References
• 4.3.27 Do Not Disturb (DND)
• 4.3.28 Do Not Disturb (DND) Override
Features Guide
165
General Features
Electronic Station Lockout
Description
Allows the extension user to lock his extension so that other users cannot make outside calls.
Any 3-digit numeric code (000-999) can be used to lock and unlock the extension.
Conditions
• How does this feature restrict the extension?
This feature restricts the extension from making an outside call only. Other operations are
not affected.
• Remote Station Lock
Remote Station Lock Control overrides Electronic Station Lockout. If the Manager
extension or an Operator extension sets Remote Station Lock on an extension that has
already been locked by the extension user, the extension user cannot unlock it.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
Programming Guide References
• 2.3 Numbering Plan
– Station Lock Set / Cancel
• 2.8 System Option
– Special dial tone after setting feature
• 4.3 Extension Line
– Station Lock Password
Features Guide References
1.3
System Features
• Remote Station Lock Control
User Manual References
• 4.3.30 Electronic Station Lockout
• 4.4.9 Remote Station Lock Control
166
Features Guide
General Features
Emergency Call
Description
Allows any extension user to dial out a pre-assigned emergency number after seizing a CO line
regardless of the restrictions imposed on the extension.
Conditions
• Up to 10 emergency numbers, such as 911 (emergency services) can be stored. The number
"911" is already stored at the factory by default.
• Making an emergency call is allowed even in the following cases;
– in Account Code — Verified (All Calls, Toll Restriction Override) mode
– in any toll restriction level
– in Electronic Station Lockout / Remote Station Lock
• If the KX-TD500 System is connected to a host PBX as a behind PBX, the extension user
must dial the host PBX line access code after dialing the line access code and it must be
included as the first digit of the emergency number.
Programming Guide References
• 5.4 Emergency Dial Code
Features Guide References
None
User Manual References
• 4.3.31 Emergency Call
Features Guide
167
General Features
Executive Busy Override
Description
Allows the extension user to interrupt an existing extension / outside call. This establishes a 3party conference call.
This feature can be categorized as follows:
Executive Busy Override – Barge-In
Allows the PT user to interrupt an existing outside call (either "between two outside parties"
or "between an outside party and an inside party") by pressing the red lit S-CO or DN button.
Executive Busy Override – Extension
Allows the extension (PT, SLT) users to interrupt an existing extension call (either "between
two inside parties" or "between an inside party and an outside party") by dialing "2" after
hearing a busy tone.
Conditions
[General]
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Busy Override" in the
Programming Guide> determines the extension users who can perform this feature.
• Executive Busy Override Deny
It is possible for extension users to prevent this feature from being executed by another
extension user.
• This feature does not work if "Executive Busy Override Deny" or "Data Line Security" is
set at either one of two extensions or both of them.
• Confirmation tone
When a 2-party call is changed to a 3-party call and vice versa, a confirmation tone is sent
to all three parties. This tone can be eliminated by System Programming
<Section 2.8 System Option, "8 Confirmation tone for Override Barge-in, Conference and
Privacy Release" in the Programming Guide>.
• Trunk Route Control
When the outside call made using a specific trunk is busy on another call, the Manager or
the Operators can join the existing outside call by dialing "2" after hearing a busy tone.
[Barge-In]
• <DN type PT>
This feature is available when one extension has an SDN button associated with the PDN
button of the other.
• The pre-assigned extension users can interrupt an existing outside call even if access to that
line is not allowed by System Programming.
168
Features Guide
General Features
Programming Guide References
• 2.3 Numbering Plan
– Data Line Security Set / Cancel
– Executive Busy Override Deny Set / Cancel
– Trunk Route Control
• 2.4 Class of Service (COS)
– Busy Override
– Busy Override Deny
• 2.8 System Option
– Confirmation tone for Override, Barge-in, Conference and Privacy Release
Features Guide References
1.9
Answering Features
• Executive Busy Override Deny
1.12 Conversation Features
• Conference, 3-Party
User Manual References
•
•
•
•
•
4.3.21 Conference, 3-Party
4.3.25 Data Line Security
4.3.33 Executive Busy Override
4.3.34 Executive Busy Override Deny
4.4.13 Trunk Route Control
Features Guide
169
General Features
Inter Office Calling
Description
Allows the extension user to call another extension user within the system or a tenant. An inter
office call is a call between two extensions in the KX-TD500 system.
Conditions
• Definition of busy extension status
<ICM type PT>
– Off-hook
– ICM button is not idle.
<DN type PT>
– When at least one DN is in use.
<SLT>
– Off-hook
– an SLT is ringing.
– an SLT has a call placed on hold.
• Extension Number Assignment
Extension numbers (3 or 4 digits) are assigned to all extensions according to "Numbering
Plan" by System Programming.
• DSS Button
DSS buttons permit One-Touch access to an extension and provide Busy Lamp Field. A
DSS button can be assigned on a Proprietary Telephone (PT) or DSS Console by Station,
User or System Programming.
• Call Directory - Extension Dialing
The extension user with one of the following PTs can make an extension call with "Call
Directory - Extension Dialing" on the display of the following PTs:KX-T7235, KX-T7431,
KX-T7433, KX-T7436.
• Call Progress Tone
After dialing an extension number, the extension user may hear one of the following call
progress tones:
– Ringback tone: indicates that the other extension is being called.
– Confirmation tone: indicates that the user can perform Voice Calling.
– Busy tone: indicates that the other extension is busy.
– Do Not Disturb tone: indicates that the other extension has DND enabled.
• Tenant Service
If "Tenant Service" is employed, calling to other extensions in other tenants is enabled /
disabled by System Programming.
• Names can be given to all extensions by User or System Programming. An extension
number and a name, if programmed, are shown on the display PT during an intercom call.
170
Features Guide
General Features
Programming Guide References
• 1.4 Extension Port Assignment
– Attribute
– Tel. Type
– DN
• 2.2 Tenant
– Inter-tenant Calling (1 - 8)
• 2.3 Numbering Plan
– 1st Hundred Block Extension
– 2nd Hundred Block Extension
– 3rd Hundred Block Extension
– 4th Hundred Block Extension
– 5th Hundred Block Extension
– 6th Hundred Block Extension
– 7th Hundred Block Extension
– 8th Hundred Block Extension
– 9th Hundred Block Extension
– 10th Hundred Block Extension
– 11th Hundred Block Extension - 16th Hundred Block Extension
• 4.3 Extension Line
– Name
– CO Key
• 4.4 DSS Console
– DSS Key
• 4.7 ISDN Extension Line
– Name
Features Guide References
1.16 Button Features
• Button, Direct Station Selection (DSS)
• Button, Line Access
1.17 Display Features
• Busy Lamp Field
User Manual References
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.4 [004] Extension Name Set
3.2.5 [005] Flexible CO Button Assignment
4.3.42 Inter Office Calling
Features Guide
171
General Features
Line Preference—Outgoing (Idle Line/No Line/Prime
Line)
Description
A PT user can select a desired outgoing line preference to originate calls from the following
three line preferences:
a) Idle Line Preference
When an extension user goes off-hook to make a call, an idle line is automatically
selected from the pre-assigned lines.
b) No Line Preference
No line is selected when an extension user goes off-hook to make a call. He must select
an appropriate Line Access button to make a call.
c) Prime Line Preference (default)
When an extension user goes off-hook to make a call, a pre-programmed prime line is
selected automatically. A Prime Line can be selected from the following line access
buttons.
<ICM type PT>
ICM, S-CO, G-CO, L-CO
<DN type PT>
PDN, SDN, S-CO, G-CO, L-CO
Conditions
• This feature is available when there is no incoming call on the extension or when the
extension has set "No Line Preference for incoming calls," that is, "Line PreferenceIncoming" overrides "Line Preference-Outgoing."
• Setting a new line preference feature cancels the previous setting.
• The CO lines available for extension users must be assigned by System Programming.
• Line Preference Override
The extension user can override the Idle/Prime Line Preference temporarily by pressing the
desired line access button (INTERCOM, CO or DN [PDN/SDN]) before going off-hook;
or if Full One-Touch Dialing is enabled, press One-Touch Dialing, DSS, REDIAL, or
SAVE button.
Programming Guide References
• 4.3 Extension Line
– CO Key
– [Preferred Line] Outgoing
Features Guide References
1.6
172
Originating Features
• Trunk Connection Assignment—Outgoing
Features Guide
General Features
User Manual References
• 2.2.3 Flexible Button Assignment
• 2.2.12 Preferred Line Assignment — Outgoing
• 3.2.5 [005] Flexible CO Button Assignment
Features Guide
173
General Features
Off-Hook Call Announcement (OHCA)
Description
OHCA allows the extension user to inform a busy extension (engaged in a call using the
handset) that another call is waiting by talking through the built-in speaker of the busy
extension's PT. If the existing call is performed over the handset, the second conversation is
made with the speakerphone so that the called extension can talk to two parties independently.
OHCA is performed the same way as Busy Station Signaling (BSS). It depends on the
telephone type of the called party whether BSS or OHCA is activated by the operation. If the
called extension is KX-T7130, KX-T7235 or KX-T7436, OHCA becomes active.
Conditions
• Call Waiting
OHCA is only effective when the called extension has set Call Waiting. If not, the caller
will hear a reorder tone after dialing the extension number.
• BSS / OHCA / Whisper OHCA
If an extension user dials "1" while hearing a busy tone, BSS or OHCA or Whisper OHCA
will be activated at the called extension.
This is determined by the following conditions.
Calling extension
Called extension
Call Waiting setting
COS-OHCA
assignment
*1
*2
OFF
ON
0
1
2
3
Disable
——
BSS
BSS
BSS
Enable
——
BSS
OHCA
*1
BSS
W-OHCA*2
OHCA
BSS
OHCA (Off-Hook Call Announcement) is activated when the called extension is KX-T7130, KX-T7235 or
KX-T7436.
Whisper OHCA is activated when both calling and called extensions are using one of the KX-T7400 series PTs.
• BSS, OHCA and Whisper OHCA do not function, if the other extension is a DN type PT.
Hardware Requirements
• DPT
Basic shelf, expansion shelf 1, 2 have 16 OHCA paths which are connected each other.
• APT
To utilize this feature, the OHCA card should be installed on a PLC card or HLC card
beforehand.
• DPT
To utilize this feature, the DOHCA card should be installed on the TSW card beforehand.
174
Features Guide
General Features
• DLC card with DPT
A DLC card allows 8 DPTs that can be called with the OHCA feature at the same time.
• DHLC card with DPT
A DHLC card allows 8 DPTs that can be called with the OHCA feature at the same time.
• DHLC card with APT
A DHLC card allows one APT telephone that can be called with the OHCA feature at the
same time.
Installation Manual References
• 2.3.3 DOHCA Card
• 2.7.2 OHCA Card (KX-T96136)
Programming Guide References
• 2.3 Numbering Plan
– Call Waiting Set / Cancel
• 2.4 Class of Service (COS)
– Off-Hook Call Announcement (OHCA)
Features Guide References
1.6
Originating Features
• Busy Station Signaling (BSS)
• Off-Hook Call Announcement (OHCA), Whisper
1.9 Answering Features
• Call Waiting
User Manual References
• 4.3.17 Call Waiting
• 4.3.49 Off-Hook Call Announcement (OHCA)
Features Guide
175
General Features
Off-Hook Call Announcement (OHCA), Whisper
Description
This is a variation of the OHCA feature.
The difference is, OHCA provides two-way communication, but Whisper OHCA provides
one-way (from the calling extension to the called extension) communication.
Conditions
• Call Waiting
Whisper OHCA is only effective when the called extension has set Call Waiting feature.
If not, the caller will hear a reorder tone after dialing the extension number.
• Non-KX-T7400 cases
Whisper OHCA is activated when both calling and called extensions are using the KXT7400 series PTs by default. If either one of them is a non-KX-T7400 series PT, OHCA
(when the called extension is an OHCA-capable PT) or BSS is activated.
However, Whisper OHCA between two non-KX-T7400 series PTs can be enabled by
System Programming < Section 2.8 System Option, "32. Whisper OHCA to extensions
other than T74/75XX>.
• Enabling Feature for Any PT
It is possible to enable the Whisper OHCA by any PT by System Programming. But it may
not work properly (e.g., the OHCA may be heard by unintended parties.)
• Conference Trunk
An idle conference trunk is required to perform this feature.
• BSS / OHCA / Whisper OHCA
If an extension user dials "1" while hearing a busy tone, BSS or OHCA or Whisper OHCA
will be activated at the called extension. This is determined by the following conditions.
*1
*2
Calling extension
Called extension
COS-OHCA
assignment
Call Waiting setting
OFF
ON
0
1
2
3
Disable
———
BSS
BSS
BSS
Enable
———
BSS
OHCA*1
BSS
W-OHCA*2
OHCA BSS
OHCA (Off-Hook Call Announcement) is activated when the called extension is KX-T7130, KX-T7235 or KX-T7436.
Whisper OHCA is activated when both calling and called extensions are using one of the KX-T7400 series PTs.
• BSS, OHCA and Whisper OHCA do not function, if the other extension is a DN type PT.
176
Features Guide
General Features
Programming Guide References
• 2.3 Numbering Plan
– Call Waiting Set / Cancel
• 2.4 Class of Service (COS)
– Off-Hook Call Announcement (OHCA)
• 2.8 System Option
– Whisper OHCA to extensions other than T74XX
Features Guide References
1.6
Originating Features
• Busy Station Signaling (BSS)
• Off-Hook Call Announcement (OHCA)
1.9 Answering Features
• Call Waiting
User Manual References
• 4.3.17 Call Waiting
• 4.3.50 Off-Hook Call Announcement (OHCA) —Whisper
Features Guide
177
General Features
Operator Call
Description
To direct operator-seeking incoming calls to the Operators, one of the following ways can be
used.
Intercom calls
Extension users can call the Operator:
- by dialing the feature number for "Operator Call"
- by dialing the FDN for Operator Group
Outside calls
To direct outside callers to the Operators, set the FDN of an Operator Group as the destination
of the following calls:
-DISA
-DID
-DID (ISDN)
-DIL
-IRNA
-TIE
Conditions
• An operator-seeking call (extension / outside) may come in on a single operator or all
operators in the group at once depending on System Programming.
• The Operators can perform the special features which are available for the Manager.
• Operator FDN
The treatment of incoming calls to Operator is decided according to "Operator FDN" setting
of the tenant <Section 2.2 Tenant, "Operator FDN" in the Programming Guide>.
– If the FDN for Operator Group is set as the destination of Extension Group or Incoming
Group, calls by the feature number for Operator Call will arrive at the destination.
– If it is set to "Blank," calls will arrive at the destination of Extension Group (Operator
Group).
• If the FDN except for Operator Group is set, or if the FDN for Operator Group is set as the
destination of Extension Group in other tenants, calls will arrive at the destination of
Extension Group.
• An operator-seeking incoming call to the PDN of owner extension does not appear on the
SDN button.
• A call to a single operator hunts for an idle extension as follows;
<For Extension Group members>
– in numerical order of the extension port physical numbers, starting at the extension
following the last one called
<For Incoming Group members>
– in the order assigned in the Incoming Group
It is programmable whether to start at the extension following the last one called or to
always start at the first assigned extension by System Programming <Section
3.5 Incoming Group, "Search Mode" in the Programming Guide>.
178
Features Guide
General Features
Programming Guide References
• 1.4 Extension Port Assignment
– Group No.
• 2.2 Tenant
– Operator FDN
• 2.3 Numbering Plan
– Operator Call
• 3.3 Extension Group
– FDN
– Tenant No.
– [Overflow Setting] Destination – Day / Night
– [Overflow Setting] Timer
– Group Type
– [Operator Setting] Ringing Type
– [Operator Setting] Call Priority
• 3.5 Incoming Group
– FDN
– [Overflow Setting] Destination – Day / Night
– [Overflow Setting] Timer
– Group Type
– Search Mode
– [Operator Setting] Ringing Type
– [Operator Setting] Call Priority
• 4.2 Trunk Line
– Destination—Day/Night/Lunch/Break
Features Guide References
1.3
System Features
• Operator Group
• Manager Extension
User Manual References
• 4.3.53 Operator Call
Features Guide
179
General Features
PDN Call
Description
If the Extension 1001 has an SDN button which corresponds with the PDN button of the
Extension 2001 (PDN owner), the Extension 1001 can call the Extension 2001 simply by
pressing the associated SDN button twice.
The Extension 1001 can also transfer a call (on the CO / PDN) to the Extension 2001 with a
simple operation.
Conditions
• SDN button
An SDN button can be assigned to a flexible CO button on a DN type PT by Station, User
or System Programming.
• FWD / DND Override
The call originated by this feature overrides FWD / DND (Call Forwarding / Do Not
Disturb) feature assigned on the PDN owner extension.
• A call made by this feature rings the destination PDN button immediately even if delayed
ringing or no ring is set on that PDN button.
Programming Guide References
• 4.3 Extension Line
– CO Key
Features Guide References
1.11 Transferring Features
• Ringing Transfer
1.16 Button Features
• Button, Line Access
User Manual References
•
•
•
•
•
180
2.2.3 Flexible Button Assignment
2.2.9 PDN/SDN Button Delayed Ringing Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.60 PDN Call
4.3.68 Ringing Transfer
Features Guide
General Features
Secret Busy Override
Description
Allows the extension user to interrupt an existing call (either "between two inside parties" or
"between an inside party and an outside party") without informing the other party.
Conditions
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Busy Override" and "Secret
Busy Override" in the Programming Guide> determines the extension users who can
perform this feature.
• This feature does not work if "Executive Busy Override Deny" or "Data Line Security" is
set at either one of two extensions or both of them.
• Party A and Party B are in conversation.
This feature works as follows so that both party A and party B do not know that their
conversation is being monitored by Party C:
– The display and LED indicator at party A and party B show the status of a 2-party
conversation.
– A confirmation tone is not sent to either party A or party B even if it is enabled by System
Programming.
– The speech path from the party C to the party A and party B is not connected.
• If either one of two extensions or both of them is released from the call to perform other
operations such as making a call or placing it on hold, this feature is terminated and then a
reorder tone is sent to the calling extension.
Programming Guide References
• 2.3 Numbering Plan
– Data Line Security Set / Cancel
– Executive Busy Override Deny Set / Cancel
• 2.4 Class of Service (COS)
– Busy Override
– Busy Override Deny
– Secret Busy Override
• 2.8 System Option
– Confirmation tone for Override, Barge-in, Conference and Privacy Release
Features Guide References
1.9
Answering Features
• Executive Busy Override Deny
1.12 Conversation Features
• Data Line Security
Features Guide
181
General Features
User Manual References
• 4.3.69 Secret Busy Override
182
Features Guide
General Features
Toll Restriction
Description
Toll Restriction is a system programmable feature that, in conjunction with the assigned Class
of Service, can prohibit certain extension users from placing unauthorized toll calls.
Every extension is programmed to belong to one of 96 Classes of Service. Each Class of
Service is programmed to have a toll restriction level for day mode and night mode
respectively.
There are eight toll restriction levels available. Toll restriction level 1 is the highest level and
the level 8 is the lowest. That is, level 1 allows all toll calls and levels 7 and 8 disallow all toll
calls. Levels 2 through 6 are used to restrict calls by combining pre-programmed deny and
excepted code tables.
TRS Deny Code Tables
An outgoing CO call made by an extension user with a toll restriction level between 2 and 6 is
first checked against the selected TRS Deny Code Tables. If the leading digits of the dialed
number (not including the CO line access code) are not found in the table, the call is made.
System Programming, Toll Restriction -TRS Deny is used to make up a TRS Deny Code
Table for Levels 2 through 6 respectively.
Complete every table by storing numbers that are to be prohibited. These numbers are defined
as deny codes. Up to 400 deny codes (max.10 digits for each) can be stored for TRS Levels 2
through 6.
TRS Exception Code Tables
These tables are used to override a programmed deny code. A call denied by the selected TRS
Deny Code Tables is checked against the selected TRS Exception Code Tables, and if a match
is found, the call is made.
System Programming, Toll Restriction - TRS Exception is used to make up a TRS
Exception Code Table for Levels 2 through 6. Complete every table by storing numbers that
are exceptions to the TRS deny codes. These numbers are defined as exception codes. Up to
200 exception codes (max.10 digits for each) can be stored for TRS Levels 2 through 6.
Applicable TRS Deny and TRS Exception Code Tables depend on the assigned toll restriction
level of an extension as follows:
TRS Deny Code Tables
TRS Exception Code Tables
Level 1
None
None
Level 2
Table for Level 2
Tables for Levels 2 - 6
Level 3
Tables for Levels 2 and 3
Tables for Levels 3 - 6
Level 4
Tables for Levels 2 to 4
Tables for Levels 4 - 6
Level 5
Tables for Levels 2 to 5
Tables for Levels 5 - 6
Level 6
Tables for Levels 2 to 6
Tables for Level 6
Level 7
None
None
Features Guide
183
General Features
TRS Deny Code Tables
Level 8
None
TRS Exception Code Tables
None
[Explanation]
Level 1: allows all calls.
Level 2: denies codes stored in the TRS Deny Code Table for
Level 2 except the codes stored in TRS Exception Code
Tables for Levels 2 through 6.
Level 3: denies codes stored in the TRS Deny Code Tables for
Levels 2 and 3 except the codes stored in TRS Exception
Code Tables for Levels 3 through 6.
Level 4: denies codes stored in the TRS Deny Code Tables for
Levels 2 through 4 except the codes stored in TRS
Exception Code Tables for Levels 4 through 6.
Level 5: denies codes stored in the TRS Deny Code Tables for
Levels 2 through 5 except the codes stored in TRS
Exception Code Tables for Levels 5 and 6.
Level 6: denies codes stored in the TRS Deny Code Tables for
Levels 2 through 6 except the codes stored in TRS
Exception Code Table for Level 6.
Level 7: allows intercom calls only. Available only if COS "Call
From TRS Level 7 Extension" is enabled.
Level 8: allows operator calls only.
184
Features Guide
General Features
Example of Toll Restriction programming
Here is an example to explain the procedures for Toll Restriction programming.
1. Determining the application
Determine the dialing numbers that should be denied for levels 2 through 6. (Levels 1, 7
and 8 are fixed and do not require programming.)
[Entry Example]
Level
TRS Deny Code
TRS Exception Code
2
011
None
3
011
976
1XXX976
None
4
011
976
1XXX976
0
None
5
011
976
1XXX976
0
411
1XXX555
None
6
011
976
1XXX976
0
411
1XXX555
1
X0
X1
911
1911
800
1800
Note: "X" substitutes a digit.
2. System Programming (Please refer to Programming Guide)
a) System - Class of Service, "TRS Level, Day / Night"
Assign a toll restriction level to each Class of Service (COS).
[Entry Example]
Features Guide
COS
Level (Day)
Level (Night)
1
1
6
2
2
6
:
:
:
185
General Features
COS
Level (Day)
Level (Night)
8
8
8
b) Toll Restriction - "TRS Deny Code"
Depending on the application, enter the TRS Deny codes in the associated tables.
Numeric characters and the wild card character "X" can be used.
[Entry Example]
Level-2 TRS Deny Code Table
Location
001
:
:
400
Code
011
Level-3 TRS Deny Code Table
Location
001
002
:
400
Code
976
1XXX976
Level-4 TRS Deny Code Table
Location
001
:
:
400
Code
0
Level-5 TRS Deny Code Table
Location
001
002
:
400
186
Code
411
1XXX555
Features Guide
General Features
Level-6 TRS Deny Code Table
Location
001
002
003
:
400
Code
1
X0
X1
c) Toll Restriction - "TRS Exception Code"
Depending on the application, enter the exception codes in the associated tables.
Numeric characters and the wild card character "X" can be used.
[Entry Example]
Level-6 TRS Exception Code
Table
Location
001
002
003
004
:
200
Code
911
1911
800
1800
[Explanation]
If the extension user's Toll Restriction Level is 6;
a) The extension user cannot make a call whose toll call number is "201," because the
number whose second digit "0" is one of the TRS Deny Codes for Level 6.
b) The extension user can make a call whose toll call number is "800." Though the
number whose second digit "0" is one of the TRS Deny Codes for Level 6, the number
"800" is one of the TRS Exception Codes for Level 6. The Exception Codes override the
Deny Codes.
Features Guide
187
General Features
Flow Chart of Toll Restriction
The user makes a toll call.
Is the call made by System Speed
Dialing?
Yes
No
No Is TRS Override for System
Speed Dialing enabled?
Yes
Levels 7, 8
What is the extension - toll
restriction level?
Level 1
Levels 2, 3, 4, 5, 6
No
Is the dialed number found in
applicable TRS Deny Code Tables?
Yes
Is the dialed number found in applicable
TRS Exception Code Tables?
Yes
No
The call is denied. A reorder
tone is returned to the user.
The call is allowed.
Conditions
WARNING
The software contained in TRS feature to allow user access to the network must be
upgraded to recognize newly established network area codes and exchange codes as they
188
Features Guide
General Features
are placed into service.
Failure to upgrade the premises PBXs or peripheral equipment to recognize the new
codes as they are established will restrict the customer and the customer's employees
from gaining access to the network and to these codes.
KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.
• Toll restriction checks are applied to the following:
a) Automatic Route Selection (ARS)
b) Account Code Entry
c) Trunk Access, Idle
d) Trunk Access, Trunk Group
e) Trunk Access, Individual Trunk
f) Special Carrier Access
g) System Speed Dialing
• Emergency Numbers
The Emergency numbers such as Police or Fire Department should be stored in System
Programming <Section "5.4 Emergency Dial Code" in the Programming Guide> so that
they are excepted from toll restriction.
• If a stored Host PBX access code or a stored carrier code is found in the dialed number, a
toll restriction check starts for the succeeding telephone number.
• Toll Restriction Override for System Speed Dialing
This feature can be activated or deactivated per tenant.
•
Checking Dial , # by Toll Restriction
It is determined by System Programming <Section 2.8 System Option, "7. Checking dial
, # by toll restriction" in the Programming Guide> whether the " " or "#" dialed by an
extension user is to be checked or not in Toll Restriction procedure. This is useful to prevent
unauthorized calls which could be possible through certain Central Offices' exchange
system.
Features Guide
189
General Features
Programming Guide References
• 2.2 Tenant
– System Speed Dial TRS Level Override
• 2.4 Class of Service (COS)
– TRS Level – Day / Night
– Call from TRS Level 7 Extension
– Transferring CO dial tone (exempted from TRS)
• 2.5 System Timer
– First Digit Time
– Inter-digit Time
• 2.8 System Option
– Checking dial *, # by toll restriction
– First Digit Time-out Process
• 3.2 Trunk Group
– PBX Access Code
• 4.3 Extension Line
– [COS No.] Primary
– [COS No.] Secondary
• 4.7 ISDN Extension Line
– [COS No.] Primary
– [COS No.] Secondary
• 5.4 Emergency Dial Code
• 5.7 Special Carrier Code
• 6.2 TRS Deny Code
• 6.3 TRS Exception Code
Features Guide References
1.6
Originating Features
• Toll Restriction for Special Carrier Access
• Toll Restriction Override by Account Code Entry
• Toll Restriction Override for System Speed Dialing
User Manual References
Not applicable.
190
Features Guide
General Features
Toll Restriction for Special Carrier Access
Description
If your system has access to multiple telephone companies, access to a specific company
requires a carrier access code preceding the telephone number. Toll Restriction on these calls
is activated by storing the carrier codes (maximum 100). If a stored carrier code is found in the
dialed number, a toll restriction check starts for the succeeding telephone number.
Conditions
• Automatic Pause Insertion
A carrier access code is followed by Automatic Pause Insertion. It is possible to select the
pause time by System Programming.
Programming Guide References
• 3.2 Trunk Group
– Pause Time
• 5.7 Special Carrier Code
Features Guide References
1.6
Originating Features
• Toll Restriction
User Manual References
Not applicable.
Features Guide
191
General Features
Toll Restriction Override by Account Code Entry
Description
Allows the extension user to override toll restriction temporarily to make a toll call from a toll–
restricted telephone. The extension user can carry out this feature by entering the appropriate
account code before dialing the telephone number.
Flow Chart of TRS (Toll Restriction) Override Procedure by Account Code Entry
TRS Override by Account Code Entry is attempted.
Option
Verified - All Calls
What is the Account Code Mode?
Verified - Toll Restriction Override
No
Is the entered code identified with the stored codes?
Yes
Yes
Is the TRS level Level 1?
No
Is the entered code identified
with the stored code?
Yes
No
TRS level changes to the level
appended to the Account
Code entered.
Toll Restriction check starts.
The call is not allowed.
A reorder tone is returned
to the user.
Conditions
• Class of Service (COS) programming
This feature applies to the extension user whose Account Code Mode is set to "Verified–
Toll Restriction Override" by COS Programming.
• TRS Level for Account Code
Each account code has its own TRS level. The TRS level of the extension user is changed
according to the account code entered. However, if the TRS level of the account code
entered is lower than that of the extension, toll restriction check is performed against the
TRS level of the extension. This feature applies to the extension whose TRS level is
assigned as 2 through 6 by System Programming. Not applied to the extension with TRS
level 1.
• Up to 1000 account codes per system / tenant can be programmed for Verified Account
code operation. These are used for Toll Restriction Override.
192
Features Guide
General Features
• If the extension user does not enter any account code or enters an invalid account code, an
ordinary toll restriction check is done.
Programming Guide References
• 2.3 Numbering Plan
– Account Code
• 2.4 Class of Service (COS)
– Account Code Mode
• 5.6 Account Code
– Tenant No.
– Entry No.
– Code
– TRS Level
Features Guide References
1.3
System Features
• Account Code Entry
1.6 Originating Features
• Toll Restriction
User Manual References
• 4.3.2 Account Code Entry
• 4.3.76 Toll Restriction Override by Account Code Entry
Features Guide
193
General Features
Toll Restriction Override for System Speed Dialing
Description
Allows the extension user to override Toll Restriction in System Speed Dialing. Normally,
calls originated by System Speed Dialing are restricted depending on the extension's toll
restriction level. Once this feature is activated, it permits all extension users to make System
Speed Dialing calls without restriction.
Conditions
• Tenant Service
This feature can be activated or deactivated on a tenant basis by System Programming.
Programming Guide References
• 2.2 Tenant
– System Speed Dial TRS Level Override
Features Guide References
1.6
Originating Features
• Toll Restriction
1.7 Dialing Features
• System Speed Dialing
User Manual References
• 4.3.73 System Speed Dialing
194
Features Guide
General Features
Trunk Access
Description
There are the following four ways to access an idle CO line for making a call.
Type
Description
How to access
Idle
Selects an idle CO line automatically from Dial the feature number for
the trunk groups assigned to the extension. "Local CO Line Access / ARS"
(default=9).
Or press a Loop-CO (L-CO)
Button. <PT only>
Direct
Selects an idle CO line by pressing an idle
CO button directly.
Individual Select the desired CO line without dialing
Trunk
the line access number.
Trunk
Group
Press an idle CO (S-CO, GCO, L-CO) button. <PT only>
Press a Single-CO (S-CO)
button. <PT only>
Select an idle CO line from the desired trunk Dial the trunk group access
group assigned to the extension.
number and a trunk group
number. Or press a Group-CO
(G-CO) button. <PT only>
Conditions
[General]
• Class of Service (COS) programming
COS programming determines the trunk group available for each extension user <Section
2.4 Class of Service (COS), "Trunk Group Setting" in the Programming Guide>.
• All PTs in the system have one L-CO button by default.
• Flexible CO Button Assignment
A flexible CO button can be assigned as an S-CO, G-CO or L-CO button by Station, User
or System Programming as follows:
Button Type
Assignable parameters
Single-CO (S-CO)
A specific outside line is assigned.
Group-CO (G-CO)
A trunk group is assigned.
Loop-CO (L-CO)
All outside lines are assigned.
Features Guide
195
General Features
• After dialing the feature number or pressing the CO button, the extension user will hear one
of the following tones:
Dial tone: Indicates that an idle CO line is seized.
xxxxx
— is shown on the display. (xxxxx: trunk group physical number)
Busy tone: Indicates that the selected CO line is busy.
CO in use
— is shown on the display.
Reorder Tone:
1) Indicates that the CO line the extension user has attempted to access is not assigned.
CO Not Assigned
— is shown on the display.
2) Indicates that access to CO line is denied.
Restricted
— is shown on the display.
•
•
•
•
•
•
•
•
196
Restricted
may show on the display for the following reasons.
— The extension has been locked by the owner (Electronic Station Lockout) or the
Operator/Manager (Remote Station Lock Control).
— The extension is restricted by the account code mode, "Verified – All Calls" or "Verified
Toll Restriction Override" (Account Code Entry).
— The extension is restricted from making toll calls (Toll Restrictions).
The same CO line can be assigned to an S-CO button and a G-CO button.
The same trunk group can be assigned to more than one G-CO button.
Each PT can have more than one L-CO button.
Ringing Tone Selection
The Digital Proprietary Telephone (DPT) users can choose a desired ringing frequency for
each S-CO, G-CO or L-CO button <Section "2.2.13 Ringing Tone Selection for CO
Buttons" in the User Manual>.
Idle Line Preference – Outgoing (PT only)
If a CO button (S-CO, G-CO or L-CO) is selected in "Idle Line Preference – Outgoing"
setting by Station or System Programming, the PT user can get an idle CO line simply by
going off-hook.
Automatic Callback Busy (Camp-On)
If the CO line which the extension user tries to get is busy, the system will inform the user
when the CO line becomes free.
Hands-free operation
When the extension user presses a CO (S-CO, G-CO or L-CO) button directly, the handsfree operation mode is established and the extension user can perform on-hook dialing.
Features Guide
General Features
[Idle]
• Automatic Route Selection (ARS)
"Trunk Access, Idle" functions when Automatic Route Selection (ARS) is not activated. If
ARS is activated by System Programming <Section 2.2 Tenant, "Automatic Route
Selection" in the Programming Guide>, the least expensive route for the destination is
selected automatically.
• Local Hunt Sequence
An idle CO line is selected from the Trunk Group assigned to the extension.
If multiple Trunk Groups are available, the Trunk Group hunting sequence is determined
by System Programming <2.6 Local Hunt Sequence in the Programming Guide>.
• For ICM type PT only
Dialing the CO line access code (default=9) selects a CO button on a PT according to the
priority as follows:
S-CO > G-CO > L-CO on a hunted Trunk Group
[Direct]
• By pressing an idle CO button, the hands-free operation mode is established and the
extension user can perform On-Hook Dialing. There is no need to press the SP-PHONE
button, MONITOR button or lift the handset.
[Individual Trunk]
• ARS Override
If Automatic Route Selection (ARS) is activated, it is overridden by an outgoing call made
by pressing the S-CO button.
[Trunk Group]
• Line Hunting Order
An idle CO line in a Trunk Group is selected in one of the following three line hunting
orders: Normal, Reverse (default), Sequential.
This is determined by System Programming <Section 3.2 Trunk Group, "Line Hunting
Order" in the Programming Guide>.
• ARS Override
If Automatic Route Selection (ARS) is activated, it is overridden by an outgoing call made
by pressing the G-CO button.
Features Guide
197
General Features
Programming Guide References
• 2.2 Tenant
– Automatic Route Selection
• 2.3 Numbering Plan
– Local CO Line Access / ARS
– Trunk Group Access
• 2.4 Class of Service (COS)
– Trunk Group Setting
• 2.6 Local Hunt Sequence
• 3.2 Trunk Group
– Line Hunting Order
• 4.3 Extension Line
– CO Key
– [Preferred Line] Outgoing
Features Guide References
1.3
•
1.6
•
•
•
1.16
•
System Features
Trunk Group
Originating Features
Automatic Callback Busy (Camp-On)
Automatic Route Selection (ARS)
Trunk Connection Assignment—Outgoing
Button Features
Button, Line Access
User Manual References
•
•
•
•
198
2.2.3 Flexible Button Assignment
2.2.12 Preferred Line Assignment — Outgoing
3.2.5 [005] Flexible CO Button Assignment
4.3.54 Outward Dialing, Trunk Access
Features Guide
General Features
Trunk Connection Assignment—Outgoing
Description
Used to determine the Trunk Group which can be accessed by an extension user for making
outside calls on a Class of Service basis. This feature is useful to prevent unauthorized toll
calls.
Conditions
• When the extension user tries to make an outside call on a disallowed Trunk Group, a
reorder tone is sent to indicate that the user cannot use it.
• Night Service
Trunk Groups available for each Class of Service can be determined for Day and Night
respectively.
Programming Guide References
• 2.4 Class of Service (COS)
– Trunk Group Setting
Features Guide References
1.6
Originating Features
• Line Preference—Outgoing (Idle Line/No Line/Prime Line)
• Trunk Access
User Manual References
Not applicable.
Features Guide
199
General Features
Walking COS
Description
Allows an extension user to make a toll call at other lower level COS extensions (toll / outward
restricted) by employing his own higher level COS temporarily.
Conditions
None
Programming Guide References
• 2.3 Numbering Plan
– Walking COS
• 2.4 Class of Service (COS)
– Trunk Group Setting
– TRS Level – Day / Night
– Account Code Mode
– Switching Day / Night Mode
– Call from TRS Level 7 Extension
– Time Limit of Outside Calls
– Transfer to CO
– Call FWD to CO/TIE
– Off-Hook Call Announcement (OHCA)
– Call FWD Follow Me
– Busy Override
– DND Override
– Busy Override Deny
– Released Link Operation
– Digits Restriction in CO Talk Mode
– Automatic Hold
– SDN COS
• 4.3 Extension Line
– [COS No.] Primary
– [COS No.] Secondary
• 4.7 ISDN Extension Line
– [COS No.] Primary
– [COS No.] Secondary
• 10.6 System Parameters
– [Password] Walking COS
Features Guide References
1.3
200
System Features
• Class of Service (COS)
Features Guide
General Features
1.6
Originating Features
• Toll Restriction
User Manual References
• 4.3.84 Walking COS
Features Guide
201
General Features
1.7
Dialing Features
Automatic Station Release
Description
If the extension user fails to dial any digits within a specified time period after going off-hook,
the user will be disconnected from the line after a reorder tone is sent. To get a line again, the
user must go on-hook first and then go off-hook.
Conditions
• This function works in the following cases:
When making a call
(1) The first digit has not been dialed within 10 seconds.
(2) After a digit is dialed, the next one is not dialed within 10 seconds (Intercom
call only).
Programming Guide References
System Programming is not required.
Features Guide References
1.7
Dialing Features
• Pickup Dialing (Hot Line)
User Manual References
Not applicable.
202
Features Guide
General Features
Full One-Touch Dialing
Description
Allows the PT user to have simple access to a desired party or system feature by pressing just
one button without first going off-hook.
Hands-free operation is automatically provided simply by pressing one of the following
buttons.
• One-Touch Dialing
• DSS (both on PTs and DSS Consoles)
• REDIAL
• SAVE
• Function (F1-F10) (Special Display Features for KX-T7235 and KX-T7436 only).
Conditions
• This feature can be enabled or disabled by Station Programming.
Programming Guide References
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide References
1.7
•
•
1.12
•
1.16
•
1.17
•
Features Guide
Dialing Features
One-Touch Dialing
Redial
Conversation Features
Hands-free Operation
Button Features
Button, Direct Station Selection (DSS)
Display Features
Call Directory
203
General Features
User Manual References
•
•
•
•
•
•
204
2.2.3 Flexible Button Assignment
2.2.4 Full One-Touch Dialing Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.38 Full One-Touch Dialing
4.3.52 One-Touch Dialing
4.3.66 Redial
Features Guide
General Features
One-Touch Dialing
Description
One-Touch Dialing offers the PT user One-Touch access to a desired party or system feature
by storing an extension number, telephone number, account code or a feature number (up to 24
digits) in a One-Touch Dialing button. The number of buttons available depends on the type of
PT. One-Touch Dialing buttons can be programmed to flexible buttons: CO, DSS or PF
(Programmable Feature).
Conditions
• Combination dialing
Speed Dialing, One-Touch Dialing, manual dialing, Last Number Redial and Saved
Number Redial can be used together in a combination.
• Storing more than 25 digits
It is possible to store a number consisting of 25 digits or more by dividing it and storing it
in two One-Touch Dialing buttons. In this case, a CO line access code should be stored in
the first button.
• Full One-Touch Dialing
If "Full One-Touch Dialing" is enabled, press the One-Touch Dialing button directly
without going off-hook.
• To store the telephone number of an outside party, a line access code (default=9 or 801
through 848) must be stored as the leading digit.
• Any feature number can be stored in a One-Touch Dialing button.
However, the feature numbers for "Speed Dialing – Station" and "Speed Dialing – Station
Programming" do not function.
Programming Guide References
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide References
1.7
Dialing Features
• Full One-Touch Dialing
Features Guide
205
General Features
User Manual References
•
•
•
•
•
•
•
•
206
2.2.3 Flexible Button Assignment
2.2.4 Full One-Touch Dialing Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.52 One-Touch Dialing
5.2.13 One-Touch Dialing Button (Assignment)
5.2.14 One-Touch Access Assignment for System Features
5.2.23 One-Touch Dialing
5.2.24 One-Touch Access for System Features
Features Guide
General Features
Pause Insertion, Automatic
Description
Used to insert a pre-assigned pausing time between the access code (CO line / host PBX /
Centrex / Special Carrier) and dialed digits.
Conditions
• This feature requires previous programming of the access code (CO line / host PBX /
Centrex / Special Carrier) as well as assignment of the pause duration.
• This feature applies to:
This feature works for Speed Dialing, One-Touch Dialing, Last Number Redial, Saved
Number Redial, Pickup Dialing and Call Forwarding — to Trunk.
• Pause time (Manual)
Pressing the PAUSE button in dialing number inserts a pause for a pre-assigned time.
Programming Guide References
• 3.2 Trunk Group
– Pause Time
– PBX Access Code
• 5.7 Special Carrier Code
– Code
Features Guide References
1.3
System Features
• Host PBX Access
1.6 Originating Features
• Toll Restriction
User Manual References
Not applicable.
Features Guide
207
General Features
Pickup Dialing (Hot Line)
Description
Allows the extension user to call a pre-determined extension or outside party automatically just
by lifting the handset.
This feature is also known as Hot Line.
If the feature is activated and the extension user goes off-hook, a dial tone is generated for the
waiting time and then dialing starts. During the waiting time, the extension user can make a
call to another party, overriding the Pickup Dialing function.
Conditions
• To utilize this feature, an extension number or an outside telephone number (up to 24 digits)
should be programmed beforehand.
• This feature works only when an extension user goes off-hook from on-hook status directly.
• A rotary dial telephone without the "#" button cannot program this feature. For
programming the phone number, temporarily replace a rotary dial telephone with a touchtone telephone which has the "#" button.
• This feature does not work if the extension user goes off-hook to answer an incoming call
or retrieve a call on hold.
• This feature does not work if a message notification is left on the extension.
• For a PT with a PF 12 button, the number stored in the PF12 button is used for Pickup
Dialing.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
Programming Guide References
• 2.3 Numbering Plan
– Pickup Dialing Program / Set / Cancel
• 2.5 System Timer
– Pickup Dial Waiting Time
• 2.8 System Option
– Special dial tone after setting feature
• 4.3 Extension Line
– PF Key
– [Pickup Dialing] Mode
– [Pickup Dialing] Dial
Features Guide References
1.7
208
Dialing Features
• Automatic Station Release
Features Guide
General Features
User Manual References
• 4.3.62 Pickup Dialing (Hot Line)
Features Guide
209
General Features
Quick Dialing
Description
Allows the extension user to call a desired party by dialing a short code. Quick Dialing is
convenient for room service calls in a hotel, for example.
Conditions
• To utilize this feature, an extension number or a telephone number should be stored
beforehand either by User or System Programming.
• Up to eight quick dial numbers (up to 24 digits for each) can be stored in the system.
• Assign a feature number in program "Numbering Plan" first and then a quick dial number
in program "Quick Dialing" in order for Quick Dialing to be effective.
Example: To assign the extension number 1001 in quick dial number 3;
a) Change or clear the feature numbers which have "3" in the first digit in program
"Numbering Plan."
b) Assign "3" in the selection number 63 (Quick dial location number 1) in program
"Numbering Plan."
c) Assign "1001" in location number 1 in program "Quick Dialing" (same location number
as the quick dial location number 1 in program "Numbering Plan"). Now quick dial
number 3 is available to call extension 1001.
Programming Guide References
• 2.3 Numbering Plan
– Quick dial 1 - Quick dial 8
• 5.5 Quick Dialing
Features Guide References
None
User Manual References
• 3.2.9 [009] Quick Dial Number Set
• 4.3.65 Quick Dialing
210
Features Guide
General Features
Redial
Description
"Redial" feature can be categorized as the following two types.
Type
Description
Last Number
Saves the last telephone number dialed to a CO line or while
hearing a busy tone and allows the extension user to dial the
same number again.
Saved Number
Allows the PT user to save a telephone number while in
conversation on a CO line or while hearing a busy tone and
redial the number afterwards. The saved number can be redialed
until another number is stored.
Conditions
[General]
• Up to 24 digits (excluding the CO line access code) can be stored and redialed.
• If "Full One-Touch Dialing" feature is enabled at the extension, there is no need to go offhook, before pressing the REDIAL or SAVE button.
[Last Number]
• The memorized telephone number is replaced by a new one if at least one digit sent to a CO
line is dialed. Dialing a CO line access code alone does not change the memorized number.
[Saved Number]
• SAVE button
If the SAVE button is not provided on your PT, it is possible to assign a flexible button (CO,
DSS, PF) to the SAVE button by Station, User or System Programming.
Programming Guide References
• 2.3 Numbering Plan
– Redial
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide
211
General Features
Features Guide References
1.16 Button Features
• Button, Flexible
User Manual References
•
•
•
•
212
2.2.3 Flexible Button Assignment
2.2.4 Full One-Touch Dialing Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.66 Redial
Features Guide
General Features
Station Speed Dialing
Description
Allows the extension user to store frequently dialed numbers (up to 24 digits) in order to place
a call with abbreviated dialing for personal use. Up to 10 station speed dialing numbers
appended with 1-digit station speed dialing code (0-9), can be stored in each telephone.
Conditions
• Station Speed Dialing numbers and names can be assigned by Station or System
Programming. Station Speed Dialing name assignment is available for KX-T7431, KXT7433, KX-T7436 and KX-T7235 only.
• Station Speed Dialing can be followed by manual dialing to supplement the dialed digits.
Programming Guide References
• 2.3 Numbering Plan
– Speed Dialing - Station
– Speed Dialing - Station Programming
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide References
1.7
Dialing Features
• Full One-Touch Dialing
User Manual References
• 2.2.17 Station Speed Dialing Number/Name Assignment [KX-T7235/KX-T7431/KXT7433/KX-T7436 only]
• 4.3.72 Station Speed Dialing
Features Guide
213
General Features
System Speed Dialing
Description
The KX-TD500 system provides up to 1000 / tenant, 2000 / system abbreviated speed dial
numbers (24-digit long for each) available to all extension users.
Conditions
• System Speed Dialing numbers and names can be programmed either by User or System
Programming.
• Toll Restriction Override for System Speed Dialing
Overriding Toll Restriction for System Speed Dialing can be activated or deactivated per
tenant by System Programming.
• Tenant Service
If "Tenant Service" is employed, up to 2000 Speed Dialing codes can be shared among each
tenant under the condition of up to 1000 codes per tenant.
• <For PT users>
Speed Dialing, One-Touch Dialing, manual dialing, Last Number Redial and Saved
Number Redial can be used in combinations.
• <For SLT users>
If a stored feature number includes " " or "#," rotary or pulse SLTs cannot use it.
• You can import System Speed Dialing data by uploading the database file using the PC
Maintenance Console. It enables you to register a lot of System Speed Dialing data easily.
If System Speed Dialing entries already exist in your PBX, they are overwritten by
uploading the file (caution!).
The data file can be created by a text editor such as Notepad or Microsoft® Excel, and it must
be in "CSV" (comma separated value) format. Each speed dial data item must be a single
line, and fields (values) must be separated by a single comma. The extension of the filename
must be "csv."
<Format of the database file>
1,0,12345,ABC Company
2,10,789,,
2,9,,,
1,0,94771437,KME
214
Features Guide
General Features
<Meaning of each field>
Field #
Contents
Value Range
1
Tenant No.
1-8
2
Entry No.
0 - 999
3
Dial
Up to 24 digits consisting of 0-9, *, #, -, P, S or F
4
Name
Up to 10 characters consisting of 0-9, A-Z, a-z or the
following marks:! # $ % & * ' ( ) + , - . / : ; < = > ? @
Notes
• "Dial" and "Name" can be omitted. If both fields are blank, the effect is to delete the
entry in the PBX.
• There are limits to the number of entries per tenant and per system. Hence, if either
limit is exceeded, data lines will be ignored and will not be registered in the PBX.
• CSV format file can be uploaded in the interactive processing mode only.
Programming Guide References
• 2.2 Tenant
– System Speed Dialing Entries Max.
– System Speed Dial TRS Level Override
• 2.3 Numbering Plan
– Speed Dialing - System
• 5.2 System Speed Dialing
– Name
– Number
Features Guide References
1.6
Originating Features
• Toll Restriction Override for System Speed Dialing
1.17 Display Features
• Call Directory
User Manual References
•
•
•
•
3.2.2 [001] System Speed Dialing Number Set
3.2.3 [002] System Speed Dialing Name Set
4.3.73 System Speed Dialing
4.3.77 Toll Restriction Override for System Speed Dialing
Features Guide
215
General Features
1.8
Ringing Features
Do Not Disturb (DND)
Description
Allows the extension user to appear busy to an incoming CO or extension calls.
Conditions
• DND does not work for the following calls:
— Hold Recall
— Timed Reminder Alarm Tone
— Calls directed by Intercept Routing
• Do Not Disturb Override
An extension in DND mode can be called by other extension users who are allowed to
override DND in their Class of Service.
• An extension user may have only one type of Call Forwarding / Do Not Disturb feature in
effect at any time. If one of Call Forwarding / Do Not Disturb feature is assigned, another
does not function but the assignment itself is preserved for future use. The extension user
can choose either one by pressing the FWD / DND button while on-hook.
In this case, pressing the button changes the settings as follows:
DND
FWD
Off
The lighting patterns of the FWD / DND button are as follows:
Off : Both functions are canceled.
Red on : DND mode
This setting can be changed
Red flash : FWD mode
by System Programming.
• FWD / DND button
Regarding the PT without the FWD / DND button, it can be assigned to a flexible (CO,
DSS, PF) button by Station, User or System Programming.
• A PT user in DND mode can answer a call by pressing a flashing button which shows the
arrival of the call.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
216
Features Guide
General Features
Programming Guide References
• 2.3 Numbering Plan
– Call FWD - Do Not Disturb Set / Cancel
• 2.4 Class of Service (COS)
– DND Override
• 2.8 System Option
– Special dial tone after setting feature
– FWD / DND lamp pattern
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide References
1.3
•
1.6
•
1.11
•
System Features
Remote Station Feature Control
Originating Features
Do Not Disturb (DND) Override
Transferring Features
Call Forwarding
User Manual References
•
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.27 Do Not Disturb (DND)
4.3.28 Do Not Disturb (DND) Override
4.4.7 Remote DND (Do Not Disturb) Control
Features Guide
217
General Features
Log-In/Log-Out
Description
Allows the extension user to join (log-in) or leave (log-out) the group.
They can leave the group temporarily when they are away from their desks, to prevent calls
being sent to their extensions.
They can return to the group when they are ready to answer calls.
This feature can be categorized as follows:
Log-In/Log-Out
Allows members (extension users) of an Extension Group (except Group Type: None) and
Phantom Extensions to join (log-in) or leave (log-out) the group.
Group Log-In/Log-Out
Allows members (extension users) of an Incoming Group to join (group log-in) or leave (group
log-out) the group.
• The lighting patterns and status of the Log-In/Log-Out (Group Log-In/Log-Out) button are
shown below:
The lighting patterns and status of the Log-In/Log-Out
(Group Log-In/Log-Out) button
Lighting pattern
Off
Red On
Red slow flash (UCD Group
only)*
Status
Log-In (no calls)
Log-Out
Log-In (waiting calls)
* It is shown on the Log-In/Log-Out button of the Extension Group members or Group
Log-In/Log-Out button corresponding with the Incoming Group.
Conditions
• Log-In/Log-Out (Group Log-In/Log-Out ) button
Log-In/Log-Out (Group Log-In/Log-Out) button can be assigned to a flexible CO button
by Station, User or System Programming.
• When extensions are logged out, calls directed to the above mentioned group do not come
in on their extension.
However, calls directed to their individual extension (extension call, DIL 1:1, etc.) still ring
at their extension.
• The extension user cannot leave the group (log-out), if at least one call is coming in on the
group.
• UCD Login Monitor
<For Extension Group members>
Login/Logout status of the UCD Group members can be monitored by the extensions in the
218
Features Guide
General Features
same UCD Group through Busy Lamp Field of the corresponding DSS button. UCD Login
Monitor is enabled or disabled by System Programming.
<For Incoming Group members>
Login/Logout status of the UCD Group members can be monitored by the extension
specified as the Supervisor Extension through Busy Lamp Field of the corresponding DSS
button.
• All Logout
All extensions in the Extension Group or Incoming Group can be logged-out.
This is determined by System Programming <Section 2.8 System Option, "Empty Group"
in the Programming Guide>.
If this feature is disabled by System Programming, the extension user cannot leave the
group (log-out).
At least one extension must be logged in.
However, this does not apply to Auto-Logout of the UCD group extensions.
Programming Guide References
• 2.3 Numbering Plan
– Login / Logout
– Group Login / Logout
• 2.8 System Option
– Empty Group
• 3.3 Extension Group
– [UCD Setting] LOGIN Monitor
• 3.5 Incoming Group
– [UCD Setting] Supervisor Extension
• 4.3 Extension Line
– CO Key
Features Guide References
1.3
System Features
• Extension Group
• Incoming Group
• Phantom Extension
User Manual References
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.45 Log-In / Log-Out
4.3.80 UCD Login Monitor
Features Guide
219
General Features
Station Hunting
Description
If a called extension is busy, Station Hunting redirects the incoming call to an idle extension
within the same Extension Group / Incoming Group.
Idle extensions are automatically searched for according to the pre-determined hunting type.
Extension Group
Hunting Type
Description
Circular
The extensions are searched in the order of the extension port
physical numbers (Installing additional cards may change the
order.) in a circular way, until an idle one is found.
Terminate
The extensions are searched in the order of the extension port
physical numbers (Installing additional cards may change the
order.) in a linear way, until an idle one is found, or the
extension with the highest physical number in the group is
reached.
Station Hunting Group can be made up by assigning the group type of an Extension Group as
"Circular" or "Terminate." Up to 128 Station Hunting Groups, each consisting of more than
one extension in the same tenant, can be created in the system.
Incoming Group
Hunting Type
Terminate
Description
The idle extension is searched in the order assigned in the
Incoming Group, always starting at the first assigned extension.
Station Hunting Group can be made up by assigning the group type of an Incoming Group as
"Terminate." Up to 96 Station Hunting Groups can be created in the system.
Conditions
• What if all extensions in the group are busy?
If all of the searched extensions are busy, the system redirects the call to the overflow
destination assigned by System Programming <Section 3.3 Extension Group / 3.5
Incoming Group, "[Overflow Setting] Destination – Day / Night" in the Programming
Guide>.
• FWD / DND Mode
If the called extension is in Call Forwarding or Do Not Disturb mode, Station Hunting
skips the extension by default. This can be changed by System Programming <Section
3.3 Extension Group / 3.5 Incoming Group, "FWD / DND Mode" in the Programming
Guide>.
• To leave the hunting group temporarily, use the Log-Out function.
To re-join, use the Log-In function.
220
Features Guide
General Features
• Message Waiting notification
A message waiting notification to an extension in the station hunting group is treated in
the same manner as the ordinary call.
Programming Guide References
• 1.4 Extension Port Assignment
– Group No.
• 2.3 Numbering Plan
– Login / Logout
– Group Login / Logout
• 3.3 Extension Group
– FDN
– Tenant No.
– [Overflow Setting] Destination – Day / Night
– Group Type
– FWD / DND Mode
– Extension Call Hunting
• 3.5 Incoming Group
– FDN
– [Overflow Setting] Destination – Day / Night
– Group Type
– FWD / DND Mode
• 4.2 Trunk Line
– Destination—Day/Night/Lunch/Break
• 4.3 Extension Line
– Group No.
• 4.7 ISDN Extension Line
– Group No.
Features Guide References
1.3
System Features
• Extension Group
• Incoming Group
1.8 Ringing Features
• Log-In/Log-Out
User Manual References
Not applicable.
Features Guide
221
General Features
Timed Reminder (Wake-Up Call)
Description
Each telephone can be set to generate an alarm tone at a preset time as a reminder. When this
feature is set, an alarm tone will ring for 30 seconds (default) at the programmed time.
Wake-up call
If a voice message is recorded beforehand, a wake-up message is heard instead of an alarm tone
when an extension user goes off-hook.
This feature can be activated only once or everyday at a specified time.
Conditions
• System Time
Be sure that the system clock is working correctly.
System Time can be programmed either by User or System Programming.
• Setting a new time clears the preset time.
• Timed Reminder Ringing Time
The alarm tone continues to ring the destination extension for 30 seconds by default. This
period of time, ranging from 30 to 240 seconds, can be changed by System Programming
<Section 2.5 System Timer, "Timed Reminder Ringing Time" in the Programming Guide>.
• Timed Reminder Arrive Count
Timed Reminder ringing is repeated up to 3 times until the destination extension replies it
by default. This number of times, ranging from 1 to 5 times, can be changed by System
Programming <Section 2.5 System Timer, "Timed Reminder Arrive Count" in the
Programming Guide>.
• Timed Reminder Arrive Wait Time
The interval time between each Timed Reminder ringing is 60 seconds by default.
This interval time, ranging from 20 to 240 seconds, can be changed by System
Programming <Section 2.5 System Timer, "Timed Reminder Arrive Wait Time" in the
Programming Guide>.
• Hardware Requirements for a wake-up call
To utilize a wake-up call, DISA card (KX-T96191) is required.
• OGM Recording
To utilize a wake-up call, set OGM Type of an OGM Group to "Wake-up."
OGM Recording can be done only by the Manager or an Operator.
• What if a wake-up message is not recorded?
An alarm tone is heard instead of a wake-up message.
• The number of extension users who can set this feature is not limited. However, the number
of extension users who can hear the wake-up message at a time is limited to a maximum of
56 per DISA card.
If the 57th or later extension user goes off-hook to hear the wake-up message, he will hear
the alarm tone instead of the wake-up message.
222
Features Guide
General Features
• Station Message Detail Recording (SMDR)
SMDR automatically records the detailed Timed Reminder information (date, time, tenant
no., extension number, start / no answer / answer). It is programmable to be printed out
when the Timed Reminder starts and the alarm is answered or not answered.
The print-out example is shown below.
*********************************************************************************************
Date
Time
T Ext
CO
Dial Number
Ring Duration
Acct code
CC
*********************************************************************************************
22/02/00 01:31PM 1 E1017
Timed Reminder / Start
Timed Reminder / No Answer
22/02/00 01:31PM 1 E1017
22/02/00 01:31PM 1 E1017
Timed Reminder / Answer
• To stop the alarm, lift the handset or, with a PT, press any button.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
• Alert Extension
An Alert extension can be assigned for Day / Night mode per tenant respectively by System
Programming <Section 2.2 Tenant, "Alert Extension" in the Programming Guide>.
• Alert button assignment
The Alert button can be assigned to a flexible CO button on the Alert extension.
• Alert Ringing
If Timed Reminder (Wake-Up Call) is not responded by the guest, a Timed Reminder alert
can be sent to the alert extension when the Alert button indicator on it is turned on (in red)
by System Programming <Section 2.8 System Option, "Alert Ringing" in the Programming
Guide>.
Installation Manual References
• 2.6.1 DISA Card (KX-T96191)
Features Guide
223
General Features
Programming Guide References
• 2.2 Tenant
– Alert Extension – Day / Night
• 2.3 Numbering Plan
– Timed Reminder Confirm / Set / Cancel
• 2.5 System Timer
– Timed Reminder Ringing Time
– Timed Reminder Arrive Count
– Timed Reminder Arrive Wait Time
• 2.8 System Option
– Special dial tone after setting feature
– Alert Ringing
• 3.6 OGM Group
– OGM Type
• 4.3 Extension Line
– CO Key
• 10.4 SMDR
– Print out Timed Reminder Information
• 10.7 System Time
Features Guide References
1.3
System Features
• Outgoing Message (OGM)
• Station Message Detail Recording (SMDR)
1.8 Ringing Features
• Timed Reminder, Remote (Wake-Up Call)
User Manual References
• 3.2.1 [000] Date and Time Set
• 4.3.74 Timed Reminder (Wake-Up Call)
• 4.4.6 Outgoing Message (OGM) Record/Playback
224
Features Guide
General Features
Timed Reminder, Remote (Wake-Up Call)
Description
Allows the Manager extension and the Operators to remotely set, cancel and confirm the
wake–up call for an extension.
Conditions
• Only the latest time setting is valid at the extension whether it was set by the extension user
(Timed Reminder) or by the Manager or an Operator (Timed Reminder, Remote).
• Station Message Detail Recording (SMDR)
SMDR automatically records the detailed Timed Reminder information (date, time, tenant
no., extension number, start / no answer / answer). It is programmable by System
Programming to be printed out when the Timed Reminder starts and the alarm is answered
or not answered. Please refer to "Station Message Detail Recording (SMDR)" of Section
"1.3 System Features" for further information.
The print-out example is shown below.
*********************************************************************************************
Date
Time
T Ext
CO
Dial Number
Ring Duration
Acct code
CC
*********************************************************************************************
22/02/00 01:31PM 1 E1017
Timed Reminder / Start
22/02/00 01:31PM 1 E1017
Timed Reminder / No Answer
22/02/00 01:31PM 1 E1017
Timed Reminder / Answer
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
• Timed Reminder Ringing Time
The alarm tone continues to ring the destination extension for 30 seconds by default. This
period of time, ranging from 30 to 240 seconds, can be changed by System Programming
<Section 2.5 System Timer, "Timed Reminder Ringing Time" in the Programming Guide>.
• Timed Reminder Arrive Count
Timed Reminder ringing is repeated up to 3 times until the destination extension replies it
by default. This number of times, ranging from 1 to 5 times, can be changed by System
Programming <Section 2.5 System Timer, "Timed reminder Arrive Count" in the
Programming Guide>.
• Timed Reminder Arrive Wait Time
The interval time between each Timed Reminder ringing is 60 seconds by default. This
interval time, ranging from 20 to 240 seconds, can be changed by System Programming
<Section 2.5 System Timer, "Timed Reminder Arrive Wait Time" in the Programming
Guide>.
• Alert Extension
An Alert extension can be assigned for Day / Night mode per tenant respectively by System
Programming <Section 2.2 Tenant, "Alert Extension" in the Programming Guide>.
Features Guide
225
General Features
• Alert button assignment
The Alert button can be assigned to a flexible CO button on the Alert extension.
• Alert Ringing
If Timed Reminder (Wake-Up Call) is not responded by the guest, a Timed Reminder alert
can be sent to the alert extension when the Alert button indicator on it is turned on (in red)
by System Programming <Section 2.8 System Option, "Alert Ringing" in the Programming
Guide>.
Installation Manual References
• 2.6.1 DISA Card (KX-T96191)
Programming Guide References
• 2.2 Tenant
– Alert Extension – Day / Night
• 2.3 Numbering Plan
– Timed Reminder, Remote
• 2.5 System Timer
– Timed Reminder Ringing Time
– Timed Reminder Arrive Count
– Timed Reminder Arrive Wait Time
• 2.8 System Option
– Special dial tone after setting feature
– Alert Ringing
• 3.6 OGM Group
– OGM Type
• 4.3 Extension Line
– CO Key
• 10.4 SMDR
– Print out Timed Reminder Information
• 10.7 System Time
Features Guide References
1.3
System Features
• Outgoing Message (OGM)
• Station Message Detail Recording (SMDR)
1.8 Ringing Features
• Timed Reminder (Wake-Up Call)
User Manual References
• 3.2.1 [000] Date and Time Set
• 4.4.6 Outgoing Message (OGM) Record/Playback
• 4.4.11 Timed Reminder, Remote (Wake-Up Call)
226
Features Guide
General Features
1.9
Answering Features
ANSWER and RELEASE buttons Operation
Description
ANSWER and RELEASE buttons are useful when using the headset or in hands-free mode.
With the ANSWER button, an extension user can answer all incoming calls. With the
RELEASE button, an extension user can disconnect the line during or after a conversation or
complete a Call Transfer.
Conditions
• ANSWER and RELEASE Buttons Assignment
ANSWER and RELEASE buttons are provided as a fixed button on the KX-T7441 (DSS
Console). For other PTs and DSS Consoles, these buttons can be assigned to a flexible (CO,
DSS, PF) button by Station, User or System Programming.
• What if the ANSWER button is pressed during a call?
If a new call comes in while engaged in the current call, the extension user can answer it
simply by pressing the ANSWER button.
In this case, the current call will be disconnected.
• Call Answering Priorities
If the ANSWER button is pressed when two or more calls are ringing on an extension at a
time, the extension will be connected to one of them according to the following priorities:
(1) BSS (Busy Station Signaling) calls
(2) Line Preference
(3) In the order of arrival
• Delayed Ringing or No Ringing Calls
If a call which comes in on the extension is not ringing (Delayed Ringing or No Ring), it
cannot be answered by pressing the ANSWER button.
Programming Guide References
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide References
None
Features Guide
227
General Features
User Manual References
•
•
•
•
228
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.4 ANSWER and RELEASE buttons Operation
5.2.26 ANSWER and RELEASE Buttons Operation
Features Guide
General Features
Answering, Direct Trunk
Description
Allows the PT user to answer an incoming CO call simply by directly pressing a flashing CO
button without lifting the handset or pressing the SP-PHONE / MONITOR button.
This feature permits the extension user to answer the desired CO call when multiple incoming
CO calls are coming in on his extension.
Conditions
None
Programming Guide References
• 4.3 Extension Line
– CO Key
Features Guide References
1.16 Button Features
• Button, Line Access
User Manual References
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.5 Answering, Direct Trunk
4.3.41 Hands-free Operation
Features Guide
229
General Features
Call Pickup
Description
Allows the extension user to answer a call (intercom, outside, doorphone) ringing at any other
extension. The following types are available:
Feature Type
Picking up call type
Directed
A specific extension's call.
Group
A call within your extension group.
CO Line
An outside call.
Preventing other extensions from picking up calls ringing at his extension is also possible (Call
Pickup Deny).
Conditions
[General]
• Confirmation Tone
A confirmation tone is sent to the extension user who picked up the call. Eliminating the
tone is programmable <Section 2.8 System Option, "9. Confirmation tone for Call Pickup,
Paging, Paging-Answer, TAFAS-Answer, Hold Retrieve and Call Park Retrieve " in the
Programming Guide>.
• This feature is not available to answer the following calls:
–a call ringing at an extension in "Call Pickup Deny" mode
–a call which shows the call arrival indication but is not ringing yet (Delayed Ringing).
• With the KX-T7431, KX-T7433, KX-T7436 or KX-T7235, you can execute this feature
using the display operation.
[Directed]
• Tenant Service
If "Tenant Service" is utilized, this feature is only available for the calls ringing on an
extension within the same tenant.
• Doorphone Call
Doorphone calls can be picked up from extensions that are not programmed to answer
doorphone calls.
• Call Waiting Call
This feature applies to a call waiting call.
[Group]
• Group Call Pickup Priority:
Outside call > Transferred call > Extension call > Doorphone call
230
Features Guide
General Features
• If more than one call is ringing on an extension, Call Pickup to that extension works for the
first arrived call.
• Call Waiting Call
This feature does not apply to a call waiting call.
[CO Line]
• Tenant Service
If "Tenant Service" is utilized, this feature is only available for an outside call ringing on
an extension within the same tenant.
• If more than one CO call is ringing on an extension, Call Pickup starts with the first arrived
CO call.
• Call Waiting Call
This feature does not apply to a call waiting call.
[Deny]
• This feature does not apply to calls coming in on multiple extensions simultaneously.
• Applicable calls
This feature applies to the following calls.
Call Type
Outside calls
Direct In Line (DIL) 1:1;
Direct Inward System Access (DISA);
TIE
Intercom calls
Calls ringing on a single extension
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
• An extension user in "Call Pickup Deny" mode can pick up calls ringing at another
extension.
Programming Guide References
• 2.3 Numbering Plan
– CO Call Pickup
– Group Call Pickup
– Directed Call Pickup
– Dial Call Pickup Deny Set / Cancel
• 2.8 System Option
– Confirmation tone for Call Pickup, Paging, Paging- Answer, TAFAS-Answer, Hold
Retrieve and Call Park Retrieve
– Special dial tone after setting feature
• 3.3 Extension Group
• 4.3 Extension Line
– Call Pickup Deny
Features Guide
231
General Features
Features Guide References
1.3
System Features
• Extension Group
User Manual References
•
•
•
•
232
4.3.13 Call Pickup
4.3.17 Call Waiting
4.5.9 KX-T7235 Display Features - System Feature Access Menu
4.5.12 KX-T7431 / KX-T7433 / KX-T7436 Display Features - System Feature Access
Menu
Features Guide
General Features
Call Waiting
Description
Used to inform a busy extension that another call is waiting. The busy extension can answer
the second call by disconnecting the current call or placing it on hold. This feature can be
activated or deactivated by dialing the appropriate feature number.
Conditions
• The Call Waiting tone is generated at the busy extension which is engaged in a call
(extension, outside, conference), when an outside call or a doorphone call comes in on the
busy extension or when another extension caller executes Busy Station Signaling (BSS) to
the busy extension.
• Call Waiting Tone Selection
For PT users, two types of call waiting tones (shown below) are provided to prevent them
from missing the tone.
A Call Waiting Tone type can be selected either by Station or System Programming.
Tone 1 (Default)
Intercom/
Outside Call
15 s
5s
Tone 2
Outside Call
Intercom Call
Features Guide
233
General Features
• BSS / OHCA / Whisper OHCA
If an extension user dials "1" while hearing a busy tone, BSS or OHCA or Whisper OHCA
may be activated at the called extension.
This is determined by the following conditions.
Calling extension
Called extension
Call Waiting setting
COS-OHCA
assignment
*1
*2
OFF
ON
0
1
2
3
Disable
———
BSS
BSS
BSS
Enable
———
BSS
OHCA*1
BSS
W-OHCA*2
OHCA BSS
OHCA (Off-Hook Call Announcement) is activated when the called extension is KX-T7130, KX-T7235 or
KX-T7436.
Whisper OHCA is activated when both calling and called extensions are using one of the KX-T7400 series
PTs.
• Data Line Security
Setting Data Line Security temporarily cancels Call Waiting which has been turned on by
an extension user.
• BSS, OHCA and Whisper OHCA do not function, if the other extension is a DN type PT.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
Programming Guide References
• 2.3 Numbering Plan
– Call Waiting Set / Cancel
• 2.4 Class of Service (COS)
– Off-Hook Call Announcement (OHCA)
• 2.8 System Option
– Special dial tone after setting feature
• 4.3 Extension Line
– Call Waiting Tone Type
234
Features Guide
General Features
Features Guide References
1.6
•
•
•
1.12
•
Originating Features
Busy Station Signaling (BSS)
Off-Hook Call Announcement (OHCA)
Off-Hook Call Announcement (OHCA), Whisper
Conversation Features
Data Line Security
User Manual References
•
•
•
•
•
•
2.2.2 Call Waiting Tone Type Assignment
4.3.8 Busy Station Signaling (BSS)
4.3.17 Call Waiting
4.3.25 Data Line Security
4.3.49 Off-Hook Call Announcement (OHCA)
4.3.50 Off-Hook Call Announcement (OHCA) —Whisper
Features Guide
235
General Features
Call Waiting from Central Office
Description
During a conversation with an outside party, a call waiting tone offered by the local Central
Office informs the extension user of another incoming CO call that is waiting. He can answer
the new call by placing the current call on hold.
Conditions
• FLASH Button Operation
Pressing the FLASH button on a PT results in either sending Flash signal or disconnecting
the current call.
This is determined by System Programming <Section 2.8 System Option, "3. FLASH
button operation while CO talking" and "4. FLASH button operation when "Don't release
the trunk" is selected at #3" in the Programming Guide>.
• Flash Time
The flash time must be assigned as required by the Central Office.
• <PT>
FLASH button or the feature number is used to perform this feature.
• <SLT>
Feature number is used to perform this feature. This feature does not function, if an SLT
has a call on Consultation Hold.
Programming Guide References
• 2.3 Numbering Plan
– External Feature Access
• 2.8 System Option
– FLASH button operation while CO talking
– FLASH button operation when "Don't release the trunk" is selected at #3
• 3.2 Trunk Group
– Flash Time
– Max. Dial No. after EFA Signal
Features Guide References
1.12 Conversation Features
• External Feature Access
• Flash
User Manual References
• 4.3.18 Call Waiting from Central Office
• 4.3.35 External Feature Access
236
Features Guide
General Features
Executive Busy Override Deny
Description
Allows the extension user to prevent his extension from being interrupted by "Executive Busy
Override" from another extension user.
Conditions
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Busy Override Deny" in the
Programming Guide> determines the extension that can perform this feature.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
Programming Guide References
• 2.3 Numbering Plan
– Executive Busy Override Deny Set / Cancel
• 2.4 Class of Service (COS)
– Busy Override Deny
• 2.8 System Option
– Special dial tone after setting feature
Features Guide References
1.6
Originating Features
• Executive Busy Override
User Manual References
• 4.3.33 Executive Busy Override
• 4.3.34 Executive Busy Override Deny
Features Guide
237
General Features
Hands-free Answerback
Description
Allows the PT (with SP-PHONE) user to answer an intercom call and talk to the caller without
lifting the handset.
When an intercom call comes in on an extension in Hands-free Answerback mode, the
speakerphone is turned on automatically and hands-free conversation is established
immediately after the called extension hears a beep tone and the caller hears a confirmation
tone.
Conditions
• AUTO ANSWER / MUTE Button
Hands-free answerback mode can be turned on / off by pressing the AUTO ANSWER /
MUTE button.
• This feature does not work for the following calls:
– CO calls
– Doorphone calls
– Calls to an Extension Group
– Calls to an Incoming Group
– Calls to a Phantom button
– Calls from a VM (Voice Mail) extension
– Calls ringing on an SDN button
• Alternate Calling Ring / Voice Mode Override
Hands-free Answerback set on a telephone overrides "Alternate Calling Ring / Voice"
preset on the extension; Hands-free conversation mode is established immediately after a
confirmation tone is sent.
• It is programmable whether or not to answer the intercom call on Consultation Hold
automatically by System Programming.
Programming Guide References
• 2.8 System Option
– Auto Answer with held call
Features Guide References
1.6
Originating Features
• Alternate Calling—Ring/Voice
User Manual References
• 4.3.40 Hands-free Answerback
238
Features Guide
General Features
Line Preference—Incoming (No Line/Prime Line/
Ringing Line)
Description
A PT user can select the method used to answer incoming calls from the following three line
preferences:
a) No Line Preference
No line is selected when an extension user goes off-hook to answer a call. He must press
a desired Line Access button to answer an incoming call.
b) Prime Line Preference
An extension user can assign a prime line beforehand and answer a call ringing on that
line simply by lifting the handset, even when multiple calls are ringing on his extension
simultaneously.
A Prime Line can be selected from the following line access buttons.
<ICM type PT>
ICM, S-CO, G-CO, L-CO
<DN type PT>
PDN, SDN, S-CO, G-CO, L-CO
c) Ringing Line Preference (default)
An extension user can answer the call ringing at his extension simply by going off-hook.
Conditions
• Setting a new line preference feature cancels the previous setting.
• If "Prime Line Preference" is selected, an incoming call coming from a line other than the
prime line cannot be answered just by going off-hook. To answer the call, the extension user
must press the flashing button associated with the ringing line.
• Delayed Ringing
If "Ringing Line Preference" is selected, going off-hook does not answer a line
programmed for "no ring" even though there is an incoming call. Going off-hook during the
delay time does not answer a line programmed for "delayed ringing."
• <SLT>
An SLT is fixed to Ringing Line Preference mode.
Programming Guide References
• 4.3 Extension Line
– CO Key
– [Preferred Line] Incoming
Features Guide References
None
Features Guide
239
General Features
User Manual References
• 2.2.3 Flexible Button Assignment
• 2.2.11 Preferred Line Assignment — Incoming
• 3.2.5 [005] Flexible CO Button Assignment
240
Features Guide
General Features
Live Call Screening (LCS)*1
Description
This is one of the DPT Integration features.
Allows the PT user to monitor his voice mailbox while a caller is leaving a message in it. The
extension user can intercept the recording in order to talk with the caller. The voice mailbox
can be monitored in one of the following two ways:
Hands-Free Mode
When a caller starts to record a message, the caller's voice is heard through the built-in speaker
of a PT automatically; the extension user can talk to the caller by going off-hook.
Private Mode
When a caller starts to record a message, a notification tone is emitted by the DPT. The
extension user can monitor the caller's voice by going off-hook.
Notification Tone
1s
To intercept the call in either Hands-Free or Private mode, press the LCS button.
Conditions
• Call Waiting
If the extension user is busy on a call when a caller begins to leave a message, a call waiting
tone is sent (if programmed beforehand). The extension user can put the current call on hold
before accessing LCS.
• LCS button / LCS Cancel button
LCS / LCS Cancel button can be assigned to a flexible (CO, DSS) button by Station, User
or System Programming.
• LCS Password Clear
To prevent unauthorized monitoring, a 3-digit password must be set by the extension user.
If the extension user forgets his password, it can be cleared by the Manager or an Operator.
• Recording mode
Each extension can be programmed to either stop or continue recording the conversation
after intercepting the recording in order to talk with the caller.
• LCS by an SLT (only in Private Mode)
A single line telephone, which is connected with a Proprietary Telephone in parallel, can
also be used to monitor a recording message. Be sure that Live Call Screening has been
activated on the connected proprietary telephone.
This feature is useful when you are out with a portable handset of a cordless telephone
(SLT). The handset sounds an alert tone to let you know that a message is being recorded.
To intercept the call, flash the switchhook.
*1
Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice
Processing System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100).
Features Guide
241
General Features
Programming Guide References
• 2.3 Numbering Plan
– Live Call Screening
• 4.3 Extension Line
– [LCS Setting] Status
– [LCS Setting] Operation Mode
– [LCS Setting] Recording Mode
– [LCS Setting] LCS Password
– CO Key
• 4.4 DSS Console
– DSS Key
Features Guide References
1.3
System Features
• Integration, DPT
User Manual References
•
•
•
•
•
242
2.2.3 Flexible Button Assignment
2.2.8 Live Call Screening (LCS) Mode Set
3.2.5 [005] Flexible CO Button Assignment
4.3.43 Live Call Screening (LCS)
4.4.4 Live Call Screening (LCS) Password Clear
Features Guide
General Features
1.10 Holding Features
Automatic Hold—For Hold
Description
Allows the PT user engaged in a call (extension or outside) to answer an incoming call
(extension or outside) or to get a new line for making a call without losing the current call with
a simple operation.
If this feature is enabled, the current call will be placed on hold automatically (without pressing
the TRANSFER button) when the PT user presses the CO or DN (on which a call is coming
in) or Answer button; or the PT user presses an idle CO or DN button to get a line for making
a call.
Conditions
• This feature can be enabled/disabled on a system-wide basis by System Programming
<Section 2.8 System Option, "26. Pressing CO/DN/Answer key operation in talking" in the
Programming Guide>.
• If this feature is disabled, pressing another button during the call disconnects it.
• "Automatic Hold—For Hold" [system-wide basis] and "Automatic Hold—For Transfer"
[COS basis] can be enabled/disabled independently.
Programming Guide References
• 2.8 System Option
– Pressing CO / DN / Answer key operation in talking
• 2.4 Class of Service (COS)
– Automatic Hold
Features Guide References
1.10 Holding Features
• Automatic Hold—For Transfer
User Manual References
Not applicable.
Features Guide
243
General Features
Automatic Hold—For Transfer
Description
Allows the PT user to transfer the call (intercom, outside) to the destination party with a simple
operation, without first pressing the TRANSFER button.
If this feature is enabled, the current call is placed on consultation hold automatically when the
PT user presses an idle CO, DN, DSS or Phantom button for transferring purpose.
This feature applies to the following buttons and operation:
DSS, S-CO, G-CO, L-CO, PDN, SDN, Phantom, direct dial
One-Touch Transfer
When the PT user presses a DSS or Phantom button, the call will be transferred to the extension
associated with the pressed DSS or Phantom button immediately.
Please refer to "One-Touch Transfer" of Section "1.11 Transferring Features" for further
information.
This feature is convenient for extension users, such as Operators, who handle a large volume
of calls.
Conditions
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Automatic Hold" in the
Programming Guide> determines the extension that can perform this feature.
• If this feature is not allowed by COS programming, the current call will be disconnected by
pressing an idle button or dialing the extension number during a call.
• The PT user can talk to the party on hold again by pressing the button associated with the
call.
• "Automatic Hold—For Hold" [system-wide basis] and "Automatic Hold—For Transfer"
[COS basis] can be enabled/disabled independently.
Programming Guide References
• 2.4 Class of Service (COS)
– Automatic Hold
Features Guide References
1.10 Holding Features
• Automatic Hold—For Hold
1.11 Transferring Features
• One-Touch Transfer
User Manual References
Not applicable.
244
Features Guide
General Features
Call Hold
Description
Allows the extension user to put a call (intercom, outside) on hold (Call Hold). The held call
can be retrieved by the extension user who held it or by any other extension in the same tenant.
Preventing other extension users from retrieving a held call is also possible for PT users
(Exclusive Call Hold). In this case, the call can only be retrieved from the extension on which
it is held.
Conditions
• Music on Hold
"Music on Hold" is sent to the party on hold, if available.
• What if a call on (exclusive) hold is not retrieved?
If a call (intercom, outside) on hold is not retrieved in a specified period of time (Hold
Recall Time), ringing or an alarm tone is sent to the extension user who held the call as a
reminder.
Hold Recall Tone: If the extension user is on-hook and its speakerphone (PT only) is off,
the phone will ring.
Hold Alarm Tone: If the extension user is engaged in a call when the Hold Recall Time
expires, an alarm tone is sent from the built-in speaker of a PT or from the handset receiver
of an SLT at 15-second intervals.
In this case, "Call Waiting" feature should be set at the extension beforehand.
• After Hold Recall or Hold Alarm Tone is emitted, the held call can be retrieved from any
extension even if it is held in Exclusive Call Hold.
• It is possible to disable the Hold Recall tone by System Programming <Section 2.5 System
Timer, "Hold Recall Time" in the Programming Guide>.
• Automatic Disconnection
If an inside / outside call put on hold is not retrieved within 30 minutes, it is disconnected
automatically.
• The number of calls that can be put on (exclusive) hold at an extension
The number of calls that can be held on an extension at a time differs depending on the
telephone type as follows:
Intercom call
– <ICM type PT>: One, <SLT>: One (Not available)
– <DN type PT>: as many intercom calls as the number of DN (PDN, SDN) buttons on it.
Outside call
– <ICM type PT>: as many outside calls as the number of CO buttons on it
– <DN type PT>: as many outside calls as the number of CO buttons and DN buttons on it
– <SLT>: One (Not available)
• An SLT user can hold only one call, either an intercom or outside, at a time. To hold
multiple calls, use the Call Park feature.
• Tenant Service
If "Tenant Service" is utilized, retrieving a held call (intercom, outside) is only available
within the same tenant.
Features Guide
245
General Features
• Confirmation Tone
A confirmation tone is sent to the extension user who retrieved the held call, when it is
retrieved by dialing the feature number.
This tone can be eliminated by System Programming <Section 2.8 System Option, "9.
Confirmation tone for Call Pickup, Paging, Paging – Answer, TAFAS – Answer, Hold
Retrieve and Call Park Retrieve" in the Programming Guide>.
• The extension user cannot retrieve the following calls.
— Unattended Conference Calls
— Calls held at the System Call Parking Area
— Calls put on Exclusive Call Hold
Programming Guide References
• 2.2 Tenant
– Music on Hold Source
• 2.3 Numbering Plan
– Hold
– Hold Retrieve - Station
– Hold Retrieve - Trunk
– Call Waiting Set / Cancel
• 2.5 System Timer
– Hold Recall Time
• 2.8 System Option
– Confirmation tone for Call Pickup, Paging, Paging- Answer, TAFAS-Answer, Hold
Retrieve and Call Park Retrieve
Features Guide References
1.3
•
1.10
•
1.13
•
System Features
Music on Hold
Holding Features
Call Park
Audible Tone Features
Hold Recall
User Manual References
• 4.3.11 Call Hold
• 4.3.17 Call Waiting
246
Features Guide
General Features
Call Park
Description
Allows the extension user to place a call on hold into a system parking area so that any
extension user can retrieve the call. This releases the user from the parked call to perform other
operations.
Conditions
• Up to 800 calls can be parked at the same time in the system.
• Tenant Service
If "Tenant Service" is employed, each tenant can use up to 100 parking areas (00-99)
independently.
• Call Park Recall
If a parked call is not retrieved in a specific period of time, Call Park Recall rings back the
extension who parked the call.
• Automatic Disconnection
If a parked call is not retrieved in 30 minutes, it is automatically disconnected.
• Confirmation Tone
A confirmation tone is sent to the extension user who retrieved the parked call. Eliminating
the tone is programmable <Section 2.8 System Option, "9. Confirmation tone for Call
Pickup, Paging, Paging-Answer, TAFAS Answer, Hold Retrieve and Call Park Retrieve"
in the Programming Guide>.
Programming Guide References
• 2.3 Numbering Plan
– Call Park / Call Park Retrieve
• 2.5 System Timer
– Call Parking Recall Time
• 2.8 System Option
– Confirmation tone for Call Pickup, Paging, Paging- Answer, TAFAS-Answer, Hold
Retrieve and Call Park Retrieve
Features Guide References
1.12 Conversation Features
• Conference, 5-Party
User Manual References
• 4.3.12 Call Park
• 4.3.22 Conference, 5-Party
Features Guide
247
General Features
Call Splitting
Description
When there are two active calls on an extension, an extension user can talk either one of them
alternately.
Conditions
• This feature does not work for the following calls:
– Doorphone call
– Paging
Programming Guide References
System Programming is not required.
Features Guide References
1.10 Holding Features
• Consultation Hold
1.12 Conversation Features
• Conference, 3-Party
User Manual References
• 4.3.11 Call Hold
• 4.3.15 Call Splitting
248
Features Guide
General Features
Consultation Hold
Description
Allows an extension user to place a call on hold temporarily on purpose to transfer it, to make
a Conference call, or to perform Call Splitting.
A PT user can place a call on Consultation Hold by pressing TRANSFER or CONF button.
An SLT user can place a call on Consultation Hold by pressing the switchhook lightly only to
transfer it.
Conditions
• The following calls cannot be placed on Consultation Hold.
– Doorphone calls
– Paging
• <ICM type PT>
A new incoming call will not come in on the extension which has a call on Consultation
Hold. The extension is regarded as busy.
• Music on Hold
When a call (extension / outside) is placed on Consultation Hold, Music on Hold is sent to
the caller, if available.
• Hold Recall
If a call on hold is not retrieved in a specific period of time, Hold Recall starts.
• Automatic Disconnection
If a call (extension / outside) placed on consultation hold is not retrieved in 30 minutes, it
is disconnected automatically.
Programming Guide References
• 2.5 System Timer
– Hold Recall Time
• 2.8 System Option
– SLT On-hook with consulting held call
Features Guide References
1.3
•
1.10
•
1.11
•
Features Guide
System Features
Music on Hold
Holding Features
Call Splitting
Transferring Features
Call Transfer
249
General Features
1.12 Conversation Features
• Conference, 3-Party
• Conference, 5-Party
• Conference, Unattended
User Manual References
Not applicable.
250
Features Guide
General Features
1.11
Transferring Features
Call Forwarding
Description
Allows you to have incoming calls to your extension forwarded to a specified destination. You
may specify the circumstances under which your calls are forwarded. The following Call
Forwarding features are available:
Type
Circumstance
All Calls
Any time regardless of the status of your
extension.
Busy
When your extension is busy.
No Answer
When you do not answer the call within
a pre-determined time.
Busy / No Answer
When your extension is busy or you do
not answer the call within a predetermined time.
Follow Me
When you forget to set forwarding "All
Calls" before you leave your desk, you
can set the same function from the
destination extension.
To CO / TIE Line
Any time.
Destination
A specified extension
No Answer to CO / When you do not answer the call within A specified outside party
TIE Line
a pre-determined time.
Conditions
[General]
• Types of calls which are forwarded by these features are:
Call Type
Outside calls
Features Guide
Direct In Lines (DIL) 1:1;
Direct Inward Dialing (DID);
Direct Inward Dialing (DID) (ISDN);
Direct Inward System Access (DISA);
Intercept Routing;
Multiple Directory Number (MDN);
TIE;
Transfer*
251
General Features
Call Type
Intercom calls
Extension;
Transfer*
- Items marked with "*" are not available with "Call Forwarding - No Answer to CO /
TIE Line" feature.
• Floating Station
A Floating Station cannot be programmed as the call forwarding destination.
• Forwarded call is not forwarded furthermore
There can be only one stage of Call Forwarding. If a call is forwarded to an extension in
Call Forwarding mode, the call is not forwarded furthermore.
• Message Waiting notification
A message waiting notification is left on the Call Forwarding setting extension regardless
of a type of Call Forwarding features except for "To CO / TIE Line" and "No Answer to CO
/ TIE Line."
• Station Hunting
Station Hunting applies to calls forwarded to a busy extension in a Station Hunting group.
• An extension user may have only one type of Call Forwarding / Do Not Disturb feature in
effect at any time. If one of Call Forwarding / Do Not Disturb feature is assigned, another
does not function but the assignment itself is preserved for future use. The extension user
can choose either one by pressing the FWD / DND button while on-hook.
In this case, pressing the button changes the settings as follows:
DND
FWD
Off
The lighting patterns of the FWD / DND button are as follows:
Off : Both functions are canceled.
Red on : DND mode
This setting can be changed
Red flash : FWD mode
by System Programming.
• Station or User Programming mode
This feature functions even if the extension is in Station/User Programming mode.
• Remote FWD (Call Forwarding) Cancel - Once
The Manager and the Operators can reach an extension that has set Call Forwarding.
• FWD / DND button
Regarding the PT without the FWD / DND button, it can be assigned to a flexible (CO,
DSS, PF) button by Station, User or System Programming.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
252
Features Guide
General Features
[No Answer, Busy / No Answer]
• The number of rings before the call is forwarded is programmable <Section 2.5 System
Timer / Section 4.3 Extension Line, "Call Forwarding – No Answer Time" in the
Programming Guide>. If "0" is specified in Section 4.3 Extension Line, "Call ForwardingNo Answer Time" setting in Section 2.5 System Timer works.
[Follow Me]
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Call FWD Follow Me" in the
Programming Guide> determines the extension that can perform this feature.
[To CO / TIE Line]
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Call FWD to CO / TIE" in the
Programming Guide> determines the extension that can perform this feature.
• Treatment of the forwarded call
Toll Restriction, Automatic Route Selection (ARS) and Account Code Entry requirements
of the extension in Call Forwarding mode still apply to the call forwarded by this feature.
• If you are storing an account code, enter the account code and then the delimiter "99" before
the line access code.
• Extension-to-CO Line Call
If a call between an extension and an outside party is established by this feature, the call
duration can be restricted depending on the setting of the system timer <Section 2.5 System
Timer, "Extension-to-CO Line Call Duration Time" in the Programming Guide>.
• Co-to-CO Line Call
If a call between two outside parties is established by this feature, the call duration is
determined by System Programming <Section 2.5 System Timer, "CO-to-CO Line Call
Duration Time" in the Programming Guide>.
An alarm tone is sent to both outside parties 15 seconds before the time-out. The call is
disconnected at the time-out.
• Trunk-to-Trunk Connection
Before utilizing this feature, "Trunk to Trunk Restriction" should be enabled by System
Programming.
• You can store the telephone number up to 24 digits. Valid digits are "0 through 9," " " and
PAUSE. PAUSE can also be stored by dialing "
."
[No Answer - to CO / TIE Line]
• The number of rings before the call is forwarded is programmable <Section 2.5 System
Timer / Section 4.3 Extension Line, "Call Forwarding–No Answer Time" in the
Programming Guide>. If "0" is specified in Section 4.3 Extension Line, "Call ForwardingNo Answer Time" setting in Section 2.5 System Timer works.
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Call FWD to CO / TIE" in the
Programming Guide> determines the extension that can perform this feature.
Features Guide
253
General Features
• Treatment of the forwarded call
Toll Restriction, Automatic Route Selection (ARS) and Account Code Entry requirements
of the extension in Call Forwarding mode still apply to the call forwarded by this feature.
• If you are storing an account code, enter the account code and then the delimiter "99" before
the line access code.
• Extension-to-CO Line Call
If a call between an extension and an outside party is established by this feature, the call
duration can be restricted depending on the setting of the system timer <Section 2.5 System
Timer, "Extension-to-CO Line Call Duration Time" in the Programming Guide>.
• Co-to-CO Line Call
If a call between two outside parties is established by this feature, the call duration is
determined by System Programming <Section 2.5 System Timer, "CO-to-CO Line Call
Duration Time" in the Programming Guide>.
An alarm tone is sent to both outside parties 15 seconds before the time-out.
The call is disconnected at the time-out.
• Trunk-to-Trunk Connection
Before utilizing this feature, "Trunk to Trunk Restriction" should be enabled by System
Programming.
• You can store the telephone number up to 24 digits. Valid digits are "0 through 9," " " and
PAUSE. PAUSE button can also be stored by dialing "
."
• This feature does not apply to the unscreened transfer call.
Programming Guide References
• 2.3 Numbering Plan
– Call FWD - Do Not Disturb Set / Cancel
• 2.4 Class of Service (COS)
– Call FWD to CO/TIE
– Time Limit of Outside Calls
– Trunk Group Setting
– Call FWD Follow Me
• 2.5 System Timer
– Call Forwarding-No Answer Time
– Extension-to-CO Line Call Duration Time
– CO-to-CO Line Call Duration Time
• 2.7 Trunk to Trunk Restriction
• 2.8 System Option
– Special dial tone after setting feature
– FWD / DND lamp pattern
• 4.3 Extension Line
– CO Key
– PF Key
– Call Forwarding-No Answer Time
• 4.4 DSS Console
– DSS Key
– PF Key
254
Features Guide
General Features
Features Guide References
1.3
System Features
• Limited Call Duration
3.1 TIE Line Features
• TIE Line and Outside (CO) Line Connection
User Manual References
•
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.9 Call Forwarding
4.3.27 Do Not Disturb (DND)
4.3.83 VPS Integration
Features Guide
255
General Features
Call Forwarding—All Calls to an Incoming Group
Description
Allows you to have all calls to an Incoming Group forwarded to the pre-assigned Incoming
Group or Extension Group.
Conditions
• Types of calls which are forwarded by this feature are:
Call Type
Outside calls
Direct Inward Dialing (DID) (ISDN);
Direct In Lines (DIL);
Direct Inward Dialing (DID);
Direct Inward System Access (DISA);
Intercept Routing;
Multiple Directory Number (MDN);
TIE;
Transfer
Intercom calls Extension;
Transfer
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Incoming Group FWD" in the
Programming Guide> determines the extension that can perform this feature.
The Call Forwarding setting extension varies depending on the following three modes:
Disable:
Disables this feature.
Own Group(s):
Enables forwarding all calls to other Incoming Groups or Extension Groups.
Only its own group(s) can be set as the Call Forwarding setting extension.
Any Group:
Enables forwarding all calls to other Incoming Groups or Extension Groups.
Any group can be set as the Call Forwarding setting extension.
• Forwarded call is not forwarded furthermore
There can be only one stage of Call Forwarding. If a call is forwarded to an extension in
Call Forwarding mode, the call is not forwarded furthermore.
• Group FWD button
Group FWD button can be assigned to a flexible (CO, DSS) button by Station, User or
System Programming.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option , "15. Special dial tone after setting feature" in the Programming Guide>.
256
Features Guide
General Features
• Assignable destination is FDN of Incoming Group or Extension Group.
If "DIL 1:N" is specified in "Group Type" setting of Incoming Group, this feature does not
work.
• Regarding the PT with the Group FWD button, if Incoming Group FWD feature is assigned
to the PT extension, the Group FWD indicator lights in red.
• While setting, you can temporarily cancel this feature by pressing the Group FWD button.
Pressing the Group FWD button alternates between setting and canceling the mode.
The lighting patterns of the Group FWD button are as follows:
Off: This feature is not set.
Red on: Group FWD mode
• The Group FWD button cannot be used to store or cancel this feature.
Please use the feature number for Group FWD instead.
Programming Guide References
• 2.3 Numbering Plan
– Group FWD
• 2.4 Class of Service (COS)
– Incoming Group FWD
• 2.8 System Option
– Special dial tone after setting feature
• 4.3 Extension Line
– CO Key
• 4.4 DSS Console
– DSS Key
Features Guide References
None
User Manual References
• 4.3.10 Call Forwarding — All Calls to an Incoming Group
• 2.2.3 Flexible Button Assignment
• 3.2.5 [005] Flexible CO Button Assignment
Features Guide
257
General Features
Call Transfer
Description
Allows the extension user to transfer a call (extension, CO, TIE) to another party.
The following types are available.
Feature Type
Screened
Transferring method
to Extension
Transfers a call to the extension or the external party after
to CO / TIE Line a voice announcement.
to Extension
Unscreened
Transfers a call to the extension or the external party
without a voice announcement.
to CO / TIE Line While listening for the ringback tone after dialing the
destination number, you can replace the handset.
Conditions
[General]
• Music on Hold or Ringback Tone
If "Music on Hold" is enabled, music is sent to the caller while being transferred. It is
programmable whether to send a ringback tone or "Music on Hold" to the caller
<Section 2.8 System Option, "1. Sound source during transfer" in the Programming
Guide>.
[Screened, Unscreened - To Extension]
• The DSS Console and the Proprietary Telephone user can hold an outside call and quickly
transfer it to an extension by pressing the corresponding DSS button directly (One-Touch
Transfer by DSS Button).
However, it cannot be performed when there is another call on Consultation Hold.
If One-Touch Transfer mode is disabled, the extension user transfers an outside call by
pressing the DSS button followed by the TRANSFER button.
(Consultation Hold: Established by pressing TRANSFER or CONF button. With a Single
Line Telephone, it is established by pressing the switchhook lightly. it allows the extension
user to place a call on hold temporarily to transfer it, make a Conference call, or perform
Call Splitting.)
[Screened, Unscreened - To CO / TIE Line]
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Transfer to CO" / "Transfer to
TIE" in the Programming Guide> determines the extensions that can perform this feature.
• CO-to-CO call
If a CO call is transferred to an outside party, "CO-to-CO call" is established and the call
duration is restricted depending on the setting of the system timer <Section 2.5 System
Timer, "CO-to-CO Line Call Duration Time" in the Programming Guide>.
258
Features Guide
General Features
Hold Recall tone:
Hold Recall tone is generated to the extension who transferred the call 50 seconds before
the time-out.
Hold Alarm tone:
Hold Alarm tone is generated to both outside parties 15 seconds before the time-out. The
call is disconnected at the time-out unless the extension user (who transferred the call) joins
the CO-to-CO call to establish a conference call.
• CO-to-TIE call
If a CO call is transferred to the destination party via TIE line, a CO-to-TIE call is
established and the call duration is restricted depending on the setting of the system timer.
<Section2.5 System Timer, "CO-to-CO Line Call Duration Time" in the Programming
Guide>
[Unscreened - to Extension]
• Transfer Recall Destination
If the call (either extension or outside) transferred to the destination party is not answered
within a specified period of time <Section 2.5 System Timer, "Transfer Recall Time" in the
Programming Guide>, it may ring an Operator Group extension instead of the extension
who originally transferred it. This is determined by System Programming <Section 2.8
System Option, "6. Transfer recall destination" in the Programming Guide>.
• Automatic Disconnection
If there is no answer for 30 minutes after "Transfer Recall" starts, the line will be
disconnected.
• Camp-on Transfer
When the transfer destination party is busy, the call is put in waiting status. If the destination
party remains busy or does not answer the call within a specified period of time <Section
2.5 System Timer, "Transfer Recall Time" in the Programming Guide>, the call will ring
back the extension who transferred the call or an Operator extension.
• Ringing Pattern
A transferred call will ring following the regular ringing pattern depending on the type of
call (extension or outside) being transferred.
• Remote Administration
Any extension user can transfer a call to the Remote resource (Modem) for Remote
Administration.
• A CO call can be transferred directly to a Uniform Call Distribution (UCD) group so that
an idle extension is automatically hunted by UCD. If all extensions in a UCD group are
busy, the incoming CO call will be handled by the UCD Time Table.
• During a call transfer to the Remote Resource (Modem), a confirmation tone is not emitted
after dialing the FDN for the Remote Resource.
Features Guide
259
General Features
Programming Guide References
• 2.4 Class of Service (COS)
– Trunk Group Setting
– Transfer to CO
– Transfer to TIE
– Automatic Hold
• 2.5 System Timer
– Transfer Recall Time
– CO-to-CO Line Call Duration Time
• 2.8 System Option
– Sound source during transfer
– Transfer recall destination
– Pressing DSS key operation in CO talking
Features Guide References
1.3
•
•
•
1.10
•
1.11
•
1.13
•
3.1
•
System Features
Limited Call Duration
Music on Hold
Released Link Operation
Holding Features
Automatic Hold—For Hold
Transferring Features
One-Touch Transfer
Audible Tone Features
Hold Recall
TIE Line Features
TIE Line Service
User Manual References
• 4.3.16 Call Transfer
260
Features Guide
General Features
Intercept Routing
Description
Provides automatic redirection of incoming CO calls. There are the following two types of
Intercept Routing:
Rerouting
Activated when an incoming CO call cannot be placed on the destination extension.
Intercept Routing-No Answer (IRNA)
Activated when an incoming CO call is not answered within a specified period of time
(Intercept time).
Conditions
• Intercept Routing applies to:
DIL, DISA, TAFAS, DID, DID (ISDN), TIE*1, Call Forwarding, and Station Hunting.
• IRNA destinations
The final destination of intercepted calls can be programmed for day and night modes
individually.
There are seven possible destinations:
1) an extension
2) an external pager
3) a DISA outgoing message
4) an Extension Group
5) an Incoming Group (except DIL 1:N Group)
6) a phantom extension
7) an ISDN extension (except the wild card character "X")
• Do Not Disturb
Even if the destination is in Do Not Disturb mode, it does not function and the call redirected by Intercept Routing is placed there.
• IRNA destinations can be assigned either on an Extension Line basis or on a Trunk Group
basis.
• If an outside call (DIL 1:N, TAFAS, etc.) is not directed to individual extension, the call is
redirected to the intercept destination assigned on a Trunk Group basis, not on an Extension
Line basis.
• If Intercept destination is not programmed on an Extension Line basis, the call is redirected
to the Intercept destination assigned on a Trunk Group basis.
• If an outside call is routed to a Call Forwarding destination by Call Forwarding feature and
then not answered within a specified period of time, the system redirects the call to the
IRNA destination assigned by the Call Forwarding destination.
• When an outside call directed to an ISDN extension is not answered within a specified
period of time, the call is redirected to an extension assigned on a Trunk Group basis.
*1
Before utilizing this feature, "IRNA for TIE Line" should be enabled by System Programming.
Features Guide
261
General Features
Programming Guide References
• 2.5 System Timer
– Intercept Time
– DISA IRNA Time
• 3.2 Trunk Group
– Intercept Destination – Day / Night
– IRNA for TIE Line
• 4.3 Extension Line
– Intercept Destination — Day / Night
Features Guide References
None
User Manual References
Not applicable.
262
Features Guide
General Features
One-Touch Transfer
Description
Allows the PT user to transfer the call to the destination extension simply by pressing the DSS
(or Phantom) button. This eliminates the needs for pressing the TRANSFER button and dialing
the destination extension number.
If this feature is enabled, the current call is placed on hold (Consultation Hold) automatically
when the PT user presses an idle DSS (or Phantom) button for transferring purpose.
This feature is convenient for extension users, such as Operators, who handle a large volume
of calls.
This feature can be categorized as follows:
One-Touch Transfer (by DSS or Phantom)
Allows the PT user to transfer the call (extension or outside) simply by pressing the DSS or
Phantom button associated with the destination extension.
One-Touch Transfer (by DSS)
Allows the PT user to transfer the CO call simply by pressing the DSS button associated with
the destination extension.
Conditions
[General]
• This feature does not work if the PT extension already has a call placed on Consultation
Hold.
• If this feature is disabled by System Programming, performing "One-Touch Transfer"
operation disconnects the current call.
• The PT user can talk to the party on hold again by pressing the button associated with that
extension before the destination extension answers the call.
[One-Touch Transfer (by DSS or Phantom)]
• COS programming <Section 2.4 Class of Service (COS), "Automatic Hold" in the
Programming Guide> determines the extension that can perform this feature.
[One-Touch Transfer (by DSS)]
• This feature can be enabled or disabled on a system-wide basis by System Programming
<Section 2.8 System Option, "25. Pressing DSS key operation in CO talking>.
Programming Guide References
• 2.4 Class of Service (COS)
– Automatic Hold
• 2.8 System Option
– Pressing DSS key operation in CO talking
Features Guide
263
General Features
Features Guide References
1.10 Holding Features
• Automatic Hold—For Hold
User Manual References
• 4.3.16 Call Transfer
• 5.2.25 Call Transfer
264
Features Guide
General Features
Ringing Transfer
Description
If the Extension 1001 has an SDN button which corresponds with the PDN button of the
Extension 2001 (PDN owner), the Extension 1001 can transfer the call on the SDN button to
the Extension 2001 with a simple operation. This is called "Ringing Transfer."
Conditions
• SDN button
SDN button can be assigned to a flexible CO button on a DN type PT by Station, User or
System Programming.
• FWD / DND Override
The call transferred by this feature overrides FWD (Call Forwarding) / DND (Do Not
Disturb) feature assigned on the PDN owner extension.
• A call made by this feature rings the destination PDN button immediately even if delayed
ringing or no ring has been set on that PDN button <Section "2.2.9 PDN/SDN Button
Delayed Ringing Assignment">.
• If the owner extension is in the Station or User Programming mode, Ringing Transfer does
not function.
Programming Guide References
• 4.3 Extension Line
– CO Key
Features Guide References
None
User Manual References
•
•
•
•
2.2.3 Flexible Button Assignment
2.2.9 PDN/SDN Button Delayed Ringing Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.68 Ringing Transfer
Features Guide
265
General Features
1.12
Conversation Features
Conference, 3-Party
Description
The system supports 3-party conference calls which include outside or inside parties or both.
During a 2-party conversation, the extension user can add a third party to their conversation,
thereby establishing a conference.
Conditions
• Conference call arrangement
A conference call can be one of the following three arrangements:
1-inside and 2-outside; 2-inside and 1-outside; and 3-inside.
• Conference trunk
Up to eight conference calls are available at a time by default. If the optional TSW
Conference Expansion card is installed, up to 64 conference calls are available
simultaneously.
• Executive Busy Override, Privacy Release
A 3-party call is also established by Executive Busy Override or Privacy Release.
• Confirmation tone
When a 2-party call is changed to a 3-party conference call and vice versa, a confirmation
tone is sent to all three parties. Eliminating the tone is programmable <Section 2.8 System
Option, "8 Confirmation tone for Override, Barge-in, Conference and Privacy Release" in
the Programming Guide>.
• CONF (Conference) button
If a CONF button is not provided on a PT, it can be assigned to a flexible (CO, DSS, PF)
button by Station, User or System Programming.
• Call Splitting
During a 3-party conference call, the conference originator can talk to either one of other
two parties alternately by pressing the TRANSFER button (for PT user) or flashing the
switchhook (for SLT user). In this case, the PT user is connected with the latter party first
and the SLT user is connected with the previous party first.
• Released Link Operation
If "Released Link Operation" is enabled at an SLT <Section 2.4 Class of Service (COS),
"Released Link Operation" in the Programming Guide>, a conference call cannot be
established.
266
Features Guide
General Features
Programming Guide References
• 2.4 Class of Service (COS)
– Released Link Operation
• 2.8 System Option
– Confirmation tone for Override, Barge-in, Conference and Privacy Release
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide References
1.6
•
1.10
•
1.12
•
•
•
Originating Features
Executive Busy Override
Holding Features
Call Splitting
Conversation Features
Conference, 5-Party
Conference, Unattended
Privacy Release
User Manual References
•
•
•
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.21 Conference, 3-Party
4.3.22 Conference, 5-Party
4.3.23 Conference, Unattended
4.3.33 Executive Busy Override
4.3.63 Privacy Release
Features Guide
267
General Features
Conference, 5-Party
Description
A PT user can originate a 5-party conference call which includes outside or inside parties or
both.
Conditions
• Up to two 5-party conference calls can be held at a time in the system, even if TSW
Conference Expansion card is installed on the TSW card.
• Conference call arrangement
A 5-party conference call can include both inside and outside parties in any combination.
• Conference trunk
At least three idle conference trunks are required to establish a 5-party conference call.
• Executive Busy Override
Executive Busy Override does not function to the extension engaged in the 5-party
conference call.
• CONF (Conference) button
If a CONF (Conference) button is not provided on a PT, it can be assigned to a flexible (CO,
DSS, PF) button by Station, User or System Programming.
• If the other party you called is in one of the following status.
You can terminate the current call and call a new party by pressing the FLASH button.
– the other party does not answer the call.
– the other party refuses to join a Five-party conference all.
– the other party is a Voice Mail extension.
Programming Guide References
• 2.3 Numbering Plan
– Call Park / Call Park Retrieve
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide References
1.10 Holding Features
• Call Park
1.12 Conversation Features
• Conference, 3-Party
268
Features Guide
General Features
User Manual References
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.21 Conference, 3-Party
4.3.22 Conference, 5-Party
Features Guide
269
General Features
Conference, Unattended
Description
A PT user who originated a conference call with two outside parties can leave the conference
for a while to allow the other two parties to continue conversation. This is called an Unattended
Conference. The conference originator may return to the conference, if desired.
Conditions
• Class of Service (COS) programming
An Unattended Conference cannot be established unless the extension is allowed to transfer
a call to an outside party by COS programming <Section 2.4 Class of Service (COS),
"Transfer to CO" in the Programming Guide>.
• Limited call duration
The duration of an unattended conference is restricted by a system timer.
Hold Recall tone:
Hold Recall tone is sent to the extension user who left the conference 50 seconds before the
time-out.
Hold Alarm tone:
An alarm tone is sent to both outside parties three times at 5-second interval 15 seconds
before the time-out. The call is disconnected at the time-out unless the extension who
originated the Unattended Conference returns to the call.
• CONF (Conference) button
If a CONF button is not provided on a PT, it can be assigned to a flexible (CO, DSS, PF)
button by Station, User or System Programming.
Programming Guide References
• 2.4 Class of Service (COS)
– Trunk Group Setting
– Transfer to CO
• 2.5 System Timer
– CO-to-CO Line Call Duration Time
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide References
1.3
System Features
• Limited Call Duration
1.12 Conversation Features
• Conference, 3-Party
270
Features Guide
General Features
1.13 Audible Tone Features
• Hold Recall
User Manual References
•
•
•
•
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.21 Conference, 3-Party
4.3.23 Conference, Unattended
Features Guide
271
General Features
Data Line Security
Description
Once Data Line Security is set on the extension, communication between the extension and the
other end is protected from any signal such as Call Waiting, Hold Recall and Executive Busy
Override. Data equipment or a facsimile may be connected to an extension port so that the
extension user can perform data communications. During communication, Data Line Security
maintains secure data transmission against tones or interruptions from other extensions.
Conditions
• Automatic Privacy
Assigning Data Line Security always offers conversation privacy unless Privacy Release is
executed.
• If one extension in a conversation has set Data Line Security, it applies to the both
extensions.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
Programming Guide References
• 2.3 Numbering Plan
– Data Line Security Set / Cancel
• 2.8 System Option
– Special dial tone after setting feature
• 4.3 Extension Line
– Data Line Mode
Features Guide References
1.9
Answering Features
• Call Waiting
User Manual References
•
•
•
•
272
4.3.17 Call Waiting
4.3.25 Data Line Security
4.3.33 Executive Busy Override
4.3.63 Privacy Release
Features Guide
General Features
Doorphone Call
Description
Doorphone provides a conversation between an extension user and a visitor at a door. When a
visitor presses the doorphone button, pre-assigned destination extensions ring. The extension
who answered the call can talk to the visitor. It is possible for any extension user to call a
doorphone.
Conditions
• Hardware Requirements
To utilize this feature, a DPH Card (KX-T96161) and a Doorphone are required. The
System supports up to eight doorphones.
• Doorphone Call Destination
It is necessary to program the extensions that can receive doorphone calls during day and
night mode.
• What if a doorphone call is not answered?
If not answered within 30 seconds, the call stops ringing and is canceled.
• Unlocking the door opener
During a doorphone call, any extension user can unlock the door opener (user-supplied)
from his extension by dialing "5" to let the visitor in.
• The extension user cannot hold and transfer the doorphone call.
Installation Manual References
• 2.7.3 DPH Card (KX-T96161)
Programming Guide References
• 2.3 Numbering Plan
– Doorphone Call
• 2.5 System Timer
– Door Opener Time
• 4.5 Doorphone
– Destination – Day / Night
Features Guide References
1.3
System Features
• Door Opener
User Manual References
• 4.3.29 Doorphone Call
Features Guide
273
General Features
End-to-End DTMF Signaling (Tone Through)
Description
DTMF signaling is required for access to special network services offered by some telephone
companies. This system allows the extension user to signal the other end using DTMF tones
during an established call.
Conditions
• If the dial type of the line is assigned to DTMF, Tone Through mode is established
automatically after the dialing sequence is finished and the call is established.
• Pulse to Tone Conversion
If the dial type of the line is assigned to dial pulse, Tone Through mode is established after
the dialing sequence is finished and the " #" buttons are pressed.
• Tone Through button
This button can be assigned to a flexible button (CO, DSS) by Station, User or System
Programming.
• Automatic Hold
If Automatic Hold mode is enabled by System Programming, Tone Through button is
required to perform End-to-End DTMF Signaling.
• Tone Through button is effective during a call between two extensions / extension to
outside, or a conference call.
Programming Guide References
• 2.4 Class of Service (COS)
– Automatic Hold
• 4.3 Extension Line
– CO Key
• 4.4 DSS Console
– DSS Key
Features Guide References
1.3
System Features
• Dial Type Selection
1.12 Conversation Features
• Pulse to Tone Conversion
User Manual References
• 2.2.3 Flexible Button Assignment
• 3.2.5 [005] Flexible CO Button Assignment
• 4.3.32 End-to-End DTMF Signaling (Tone Through)
274
Features Guide
General Features
External Feature Access
Description
Allows the extension user to have access to the features of a host PBX, Centrex or Central
Office, such as Call Waiting, etc. This is performed by putting the current party on hold and
sending a flash signal to the other end during an outside call.
Conditions
• FLASH Button Operation
Pressing the FLASH button on a PT results in either sending Flash signal or disconnecting
the current call.
This is determined by System Programming <Section 2.8 System Option, "3. FLASH
button operation while CO talking" and "4. FLASH button operation when "Don't release
the trunk" is selected at #3" in the Programming Guide>.
• Flash Time
The flash time must be assigned as required by the Centrex, host PBX or CO line.
• Memory Dialing
During outside calls, a FLASH stored in System Speed Dialing, Station Speed Dialing or
One-Touch Dialing works as External Feature Access, not as Flash (Disconnect Signal)
used to disconnect the calls.
• <PT>
FLASH button or the feature number is used to perform this feature.
• <SLT>
Feature number is used to perform this feature. This feature does not function, if an SLT
has a call on Consultation Hold.
Programming Guide References
• 2.3 Numbering Plan
– External Feature Access
• 2.8 System Option
– FLASH button operation while CO talking
– FLASH button operation when "Don't release the trunk" is selected at #3
• 3.2 Trunk Group
– Flash Time
– Max. Dial No. after EFA Signal
Features Guide References
1.3
System Features
• Host PBX Access
1.12 Conversation Features
• Flash
Features Guide
275
General Features
User Manual References
• 4.3.18 Call Waiting from Central Office
• 4.3.35 External Feature Access
• 4.3.51 Off-Hook Monitor
276
Features Guide
General Features
Flash
Description
The FLASH button is used to allow a PT user to disconnect the current call and originate
another call without hanging up.
Conditions
• Flash or External Feature Access
Pressing the FLASH button on a PT results in either sending Flash signal (External Feature
Access) or disconnecting the current call (Flash). This is determined by System
Programming (Please refer to Programming Guide References below).
• Pressing the FLASH button re-starts the conversation duration, outputs an SMDR record
and checks toll restriction level again.
Programming Guide References
• 2.8 System Option
– FLASH button operation while CO talking
– FLASH button operation when "Don't release the trunk" is selected at #3
• 3.2 Trunk Group
– Disconnecting Time
Features Guide References
1.12 Conversation Features
• External Feature Access
User Manual References
• 4.3.35 External Feature Access
• 4.3.37 Flash
Features Guide
277
General Features
Hands-free Operation
Description
Allows the PT user to dial and to talk to the other party without lifting the handset. Pressing an
appropriate button provides hands-free mode.
Conditions
• This function can be utilized by pressing a button listed below when the SP-PHONE /
MONITOR button indicator is off:
– SP-PHONE button
– MONITOR button
– INTERCOM button
– CO button
– DN button
• The hands-free mode is canceled if nothing is dialed within 10 seconds.
• PT with MONITOR button
The PT with MONITOR button can be used for hands-free dialing operations, etc., but
cannot be used for a hands-free conversation.
• Full One-Touch Dialing
A single press of a One-Touch Dialing button, DSS button, REDIAL button or a SAVE
button also provides the hands-free mode if Full One-Touch Dialing is activated.
Programming Guide References
System Programming is not required.
Features Guide References
1.6
Originating Features
• Full One-Touch Dialing
User Manual References
• 4.3.38 Full One-Touch Dialing
• 4.3.41 Hands-free Operation
278
Features Guide
General Features
Off-Hook Monitor
Description
Allows a PT user on a handset call to let other people around him monitor the call by pressing
the SP-PHONE button.
Conditions
• This feature is available for the following PT extensions only:
KX-T7431, KX-T7433, KX-T7436
• If the SP-PHONE button is pressed during a handset call, either Off-Hook Monitor or SPPHONE mode (hands-free mode) will be established. This is determined by System
Programming <Section 2.8 System Option, "20. Off-hook Monitor" in the Programming
Guide>.
• Making an OHCA call is not available if the other extension is in Off-Hook Monitor mode.
Programming Guide References
• 2.8 System Option
– Off-hook Monitor
Features Guide References
1.12 Conversation Features
• Hands-free Operation
User Manual References
• 4.3.41 Hands-free Operation
• 4.3.51 Off-Hook Monitor
Features Guide
279
General Features
Privacy Release
Description
Allows the PT user to release Automatic Privacy for an existing call in order to establish a 3party call. During a conversation with an outside party on a CO button, the extension user can
allow another extension user to join in the existing call by pressing the CO button.
Conditions
• Confirmation Tone
When a 2-party call is changed to a 3-party conference call and vice versa, a confirmation
tone is sent to all three parties. Eliminating the tone is programmable
<Section 2.8 System Option, "8. Confirmation tone for Override, Barge-in, Conference and
Privacy Release" in the Programming Guide>.
• This feature overrides "Data Line Security" and "Executive Busy Override Deny."
Programming Guide References
• 2.8 System Option
– Confirmation tone for Override, Barge-in, Conference and Privacy Release
• 4.3 Extension Line
– CO Key
Features Guide References
1.9
•
1.12
•
•
•
Answering Features
Executive Busy Override Deny
Conversation Features
Conference, 3-Party
Data Line Security
Privacy, Automatic
User Manual References
•
•
•
•
280
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.21 Conference, 3-Party
4.3.63 Privacy Release
Features Guide
General Features
Privacy, Automatic
Description
By default all conversations established on CO lines, extension lines and doorphone lines have
privacy activated, that is, an existing call is not interrupted by anyone.
Conditions
• Privacy Release
Automatic privacy may be temporarily released to establish a 3-party conference call, either
by "Executive Busy Override" or "Privacy Release."
Programming Guide References
System Programming is not required.
Features Guide References
1.6
Originating Features
• Executive Busy Override
1.12 Conversation Features
• Privacy Release
User Manual References
Not applicable.
Features Guide
281
General Features
Pulse to Tone Conversion
Description
Allows the extension user to change the dialing mode from pulse dial to tone dial (DTMF)
temporarily during a call so that they can access special services which require tone dialing
such as a computer-accessed long distance call.
Conditions
• This feature works only for CO lines set to Pulse Dialing mode.
• Dial Type Selection provides selection of a dial mode for each CO line.
• DISA call
This feature is not available during a DISA call.
• Changing from tone to pulse is not possible.
Programming Guide References
• 4.2 Trunk Line
– Dial Type
Features Guide References
1.3
System Features
• Dial Type Selection
User Manual References
• 4.3.64 Pulse to Tone Conversion
282
Features Guide
General Features
Two-Way Recording into the Voice Mail*1
Description
This is one of the DPT Integration features.
Allows the PT user to record the current telephone conversation into his own mailbox or
another extension user's mailbox.
Note
• During the recording of Two-Way telephone conversations, inform the other party that the
conversation is being recorded.
Conditions
• Two-Way Record / Two-Way Transfer button
These buttons can be assigned to a flexible (CO, DSS) button by Station, User or System
Programming.
• If all voice mail ports are busy, pressing the Two-Way Record button does not function and
an alarm tone sounds.
• If all voice mail ports are busy, pressing the Two-Way Transfer button followed by an
extension number sends an alarm tone.
Programming Guide References
• 4.3 Extension Line
– CO Key
• 4.4 DSS Console
– DSS Key
Features Guide References
1.3
System Features
• Integration, DPT
User Manual References
•
•
•
•
•
*1
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.79 Two-Way Recording into the Voice Mail
5.2.19 Two-Way Record Button (Assignment)
5.2.20 Two-Way Transfer Button (Assignment)
Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice
Processing System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100).
Features Guide
283
General Features
1.13
Audible Tone Features
Confirmation Tones
Description
A confirmation tone indicates that an action was accepted by the system, and the extension user
can proceed to the next operation.
At the end of various operations, the extension user can confirm the success of the operation
by hearing a confirmation tone.
Confirmation tone 1:
(a) Indicates that the new setting differs from the previous setting.
(b) Set or cancel the Electronic Station Lockout.
1s
Confirmation tone 2:
(a) Indicates that the new setting is identical to the previous one.
(b) In addition, sent when various features are successfully performed or accessed. (e.g., Call
Hold; Automatic Callback Busy)
(c) Sent when accessing external paging equipment. (e.g., Paging - All; Paging - External)
A confirmation tone from external pagers can be enabled or disabled by System
Programming.
1s
Confirmation tone 3:
Sent when a conversation is established just after dialing.
For example, when accessing the following features by the feature numbers:
• Call Park Retrieve
• Call Pickup
• Call Hold Retrieve
• Paging / Paging Answer
• TAFAS Answer
This tone can be eliminated by System Programming so that the user can start talking instantly.
1s
284
Features Guide
General Features
Confirmation tone 4:
Sent when a 2-party call is changing to a 3-party call and vice versa. (These are caused by
Executive Busy Override, Barge-in, 3-party conference call or Privacy Release.) It is possible
to eliminate this tone by System Programming.
1s
Conditions
• Confirmation Tone 1 and 2 are provided to reconfirm the assigned feature.
Programming Guide References
• 2.2 Tenant
– External Paging Tone
– Confirmation Tone for Station or External Paging
• 2.8 System Option
– Confirmation tone for Override, Barge-in, Conference and Privacy Release
– Confirmation tone for Call Pickup, Paging, Paging- Answer, TAFAS-Answer, Hold
Retrieve and Call Park Retrieve
Features Guide References
None
User Manual References
Not applicable.
Features Guide
285
General Features
Dial Tones, Distinctive
Description
The following four types of dial tone patterns are provided to give information about features
activated on the extension.
Dial tone 1: Normal dial tone. None of the features listed below are activated.
1s
Dial tone 2: Emitted when any one or more of the features below are set.
1. Absent Message Capability
2. Background Music (BGM)
3. Call Forwarding
4. Call Pickup Deny
5. Call Waiting
6. Data Line Security
7. Do Not Disturb (DND)
8. Electronic Station Lockout
9. Executive Busy Override Deny
10.Paging Deny
11.Pickup Dialing
12.Timed Reminder
1s
Dial tone 3: Emitted when performing Account Code Entry or DISA User Code Entry. Also
sounds when answering Timed Reminder call.
1s
Dial tone 4: Emitted when messages are waiting for extension.
1s
286
Features Guide
General Features
Conditions
None
Programming Guide References
• 2.8 System Option
– Special dial tone after setting feature
Features Guide References
None
User Manual References
Not applicable.
Features Guide
287
General Features
Hold Recall
Description
Prevents a call on hold from being kept waiting longer than a pre-determined time. If the timer
expires, ringing or an alarm tone is sent to the extension user who held the call as a reminder.
If the extension is on-hook and its speakerphone (PT only) is off, the phone will ring (Hold
Recall Tone).
If the extension user is engaged in a call when the Hold Recall Time expires, an alarm tone is
sent from the built-in speaker of a PT or from the handset of an SLT at 15-second intervals
(Hold Alarm Tone).
In this case, Call Waiting feature should be enabled at the extension beforehand.
Conditions
• Hold Recall applies to the following calls:
— Calls on Consultation Hold
— Calls on Hold
— Calls on Exclusive Hold
• Automatic Disconnection
If an inside/outside call placed on hold is not retrieved within 30 minutes, it is automatically
disconnected.
• Hold Recall feature can be disabled by System Programming <Section 2.5 System Timer,
"Hold Recall Time" in the Programming Guide>.
• Hold Recall Tone Pattern
Hold Recall Tone is emitted as follows:
(1) Outside Call Hold Recall Tone
1s
(2) Intercom Call Hold Recall Tone
1s
• Hold Alarm Tone Pattern
If "Call Waiting" is enabled at the extension where the call is held, an alarm tone is emitted
as follows:
15 s
288
Features Guide
General Features
The display PT flashes the indication of the held party for five seconds at 15-second
intervals synchronizing with the tone.
Programming Guide References
• 2.3 Numbering Plan
– Call Waiting Set / Cancel
• 2.5 System Timer
– Hold Recall Time
Features Guide References
1.10 Holding Features
• Call Hold
User Manual References
Not applicable.
Features Guide
289
General Features
Ringing Tone Selection
Description
Allows the DPT user to select one of eight ringer frequencies for each line access button (ICM,
CO, DN). This is useful to distinguish the type of incoming calls by ringing.
Conditions
None
Programming Guide References
• 4.3 Extension Line
– CO Key
• 4.4 DSS Console
– DSS Key
Features Guide References
1.13 Audible Tone Features
• Ringing, Discriminating
1.16 Button Features
• Button, Line Access
User Manual References
•
•
•
•
290
2.2.3 Flexible Button Assignment
2.2.13 Ringing Tone Selection for CO Buttons
2.2.14 Ringing Tone Selection for INTERCOM Button
3.2.5 [005] Flexible CO Button Assignment
Features Guide
General Features
Ringing, Delayed
Description
The extension can be set to ring immediately, delayed ringing, or no ringing.
Conditions
• DIL 1:N Call
When a DIL 1:N call (an outside call directed to multiple extensions) comes in, all
destination extensions ring immediately by default. This setting can be changed to delayed
ringing or no ringing on each member of the DIL 1:N Group basis.
• <ICM type PT>
At an ICM type PT, this feature does not apply to DISA or DIL 1:1 calls.
• <DN type PT>
Line Ringing Selection is assignable on a DN button (PDN, SDN) basis. However, if Direct
In Lines (DIL) 1:N is established, Line Ringing Selection is determined by incoming DIL
1:N call group setting.
Delayed ringing assignment on PDN/SDN button <Section "2.2.9 PDN/SDN Button
Delayed Ringing Assignment" in the User Manual> does not function for a call which
comes in on a Ring Group extension or a Phantom extension.
• Answering a no-ringing call
If delayed ringing or no ringing is assigned to an extension, the extension can answer an
incoming call during no ring or the delay time by pressing the flashing button.
Programming Guide References
• 3.5 Incoming Group
– Group Type
– [Destinations] Ringing Type
• 4.3 Extension Line
– CO Key
Features Guide References
1.3
System Features
• DIL 1:N Group
1.5 Attended Features
• Direct In Lines (DIL)
User Manual References
• 2.2.3 Flexible Button Assignment
• 2.2.9 PDN/SDN Button Delayed Ringing Assignment
• 3.2.5 [005] Flexible CO Button Assignment
Features Guide
291
General Features
Ringing, Discriminating
Description
Allows the extension user to identify the incoming call by the ringing pattern (Please refer to
Section "4 Tones / Ring Tones").
Conditions
• Call Ringing Priority
When there are multiple incoming calls and the extension goes from off-hook to on-hook,
the calls ring according to the following priority:
1. Consultation Hold Recall
2. An incoming call from a line in which the Prime Line Preference – Incoming function has
been set (PT only)
3.
4.
5.
6.
Call Waiting
Incoming calls; Hold Recall; Transfer Recall; Unattended Conference Recall
Timed Reminder
Automatic Callback Busy
• Prime Line Preference-Incoming
When multiple calls are ringing simultaneously at a PT on which "Prime Line Preference Incoming" feature is assigned, the extension user can answer the call on the prime line
simply by going off-hook.
• Ringing Tone Selection
The DPT user can select a desired ringing tone type for CO, ICM and DN buttons.
Programming Guide References
System Programming is not required.
Features Guide References
1.13 Audible Tone Features
• Ringing Tone Selection
User Manual References
• 2.2.13 Ringing Tone Selection for CO Buttons
292
Features Guide
General Features
1.14
Paging Features
Paging
Description
Allows an extension user to make a voice announcement to many people at the same time.
Your message is announced over the built-in speakers of Proprietary Telephones (PTs) or
external speakers (External Pagers) or both.
The paged person can answer your page from a nearby telephone (Paging Answer).
Making and answering a page is possible from either a PT or SLT. You can do paging with a
call on hold in order to transfer the call (Paging and Transfer).
Type
Paging method
All
Paged through all built-in speakers of the PTs and from all external
pagers simultaneously.
External
Paged through all or specific external pagers.
Group
Paged through the built-in speakers of the PTs in all or specific paging
groups.
Allows the PT user to deny receiving a paging announcement through the built-in speaker of
his own PT (Paging Deny).
Conditions
[General]
• A confirmation tone is sent to extensions, when the page is made. Eliminating the tone is
programmable <Section 2.2 Tenant, "Confirmation Tone for Station or External Paging" in
the Programming Guide>.
• A confirmation tone is sent to extensions, when the page is answered. Eliminating the tone
is programmable <Section 2.8 System Option, "9. Confirmation tone for Call Pickup,
Paging, Paging-Answer, TAFAS-Answer, Hold Retrieve and Call Park Retrieve" in the
Programming Guide>.
[All], [External]
• An external pager (user-supplied) must be connected to the System beforehand. Up to two
external pagers can be connected to the KX-TD500 System.
• External Paging Tone
External paging tone is emitted from external pagers, before the voice announcement.
Eliminating the tone is programmable <Section 2.2 Tenant, "External Paging Tone" in the
Programming Guide>.
• External Paging Priority
External pagers can be used for TAFAS, Paging - External, or Background Music (BGM)
Features Guide
293
General Features
- External in this order.
For example, if Paging - External is overridden by TAFAS, a reorder tone is returned to the
performer of the Paging - External. If BGM is overridden by another higher priority, it is
interrupted and starts again when the higher priority is finished.
[All], [Group]
• A maximum of 16 station paging groups, each consisting of one or more extension groups,
can be created in the system <Section 3.4 Paging Group in the Programming Guide>.
• A single Extension Group cannot belong to two or more different Paging Groups at a time.
• To page extensions, paged extensions must belong to some extension group(s), and this /
these extension group(s) must belong to some paging group(s).
• A ringing or busy PT extension cannot receive a paging announcement.
[Deny]
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
Installation Manual References
• 2.8.1 External Pager (Paging Equipment)
Programming Guide References
• 2.2 Tenant
– External Paging Tone
– Confirmation Tone for Station or External Paging
• 2.3 Numbering Plan
– External Paging
– External Paging Answer / TAFAS Answer
– Station Paging
– Station Paging Answer
– Paging Deny Set / Cancel
• 2.8 System Option
– Confirmation tone for Call Pickup, Paging, Paging- Answer, TAFAS-Answer, Hold
Retrieve and Call Park Retrieve
– Special dial tone after setting feature
• 3.4 Paging Group
– Paging Group No.
– Extension Group No.
Features Guide References
None
294
Features Guide
General Features
User Manual References
•
•
•
•
4.3.55 Paging
4.3.56 Paging — Answer
4.3.57 Paging Deny
4.3.58 Paging and Transfer
Features Guide
295
General Features
1.15
Proprietary Telephone Features
Background Music (BGM)
Description
Allows the PT user in on-hook status to listen to Background Music (BGM) from the built-in
speaker of his PT.
Conditions
• Hardware Requirements
A user-supplied external music source, such as a radio, is required to utilize this feature. Up
to two music sources can be connected to the system.
• Tenant Service
If "Tenant Service" is utilized, a music source for BGM is determined by System
Programming on a tenant basis.
• Turning on / off
This feature can be turned on / off by pressing "1" while the extension is on-hook. If it goes
off-hook, BGM is suspended temporarily.
• Changing Music Source
Before changing the music source (MUS1 or MUS2) by software control, you must first
turn off the BGM at your extension; change the source; and then turn on the BGM again.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
Installation Manual References
• 2.8.2 External Music Source
Programming Guide References
• 2.2 Tenant
– BGM Source
• 2.8 System Option
– Special dial tone after setting feature
Features Guide References
1.3
296
System Features
• Background Music (BGM)—External
• Music on Hold
Features Guide
General Features
User Manual References
• 4.3.7 Background Music (BGM)
Features Guide
297
General Features
DSS Console
Description
The DSS (Direct Station Selection) Console (KX-T7040, KX-T7240, KX-T7440, KX-T7441)
provides DSS buttons for direct access to stations and busy lamp display, and PF
(Programmable Feature) buttons.
The DSS Console must be programmed to work with a PT in pairs. System Programming
assigns the extension port numbers of the DSS Console and its associated PT.
Up to 8 DSS Consoles can be connected to a PT.
In total, up to 64 DSS Consoles can be installed in the system.
The paired PT user can carry out the following operations simply by pressing buttons on the
DSS Console which were pre-programmed as function buttons:
• Direct access to an extension (Direct Station Selection)
• Quick access to an outside party (One-Touch Dialing)
• Easy transfer of an outside call to an extension (The programmable One-Touch Transfer
feature provides simplified operation.)
• Quick access to a system feature
A DSS Console has two types of buttons as shown below:
Example: DSS Console KX-T7240
S8
S 16
S 24
S 32
F8
F 16
S7
S 15
S 23
S 31
F7
F 15
S6
S 14
S 22
S 30
F6
F 14
S5
S 13
S 21
S 29
F5
F 13
S4
S 12
S 20
S 28
F4
F 12
S3
S 11
S 19
S 27
F3
F 11
S2
S 10
S 18
S 26
F2
F 10
S1
S9
S 17
S 25
F1
F9
DSS buttons
298
PF buttons
Features Guide
General Features
DSS (Direct Station Selection) buttons: Used to call a corresponding extensions with OneTouch. Every button is provided with an indicator (Busy Lamp Field), which shows the current
status of the corresponding extension as shown in the following table:
Busy Lamp Field Table
*1
*2
Light
Status of
extension
Off
On
Flash
Idle
Busy*1
Logout*2
If the DSS button is corresponded with a
DN type PT, the DSS indicator turns on
when at least one PDN button on the
corresponding DN type PT becomes busy.
If the extension corresponding with the
DSS button is in "Logout" status and idle,
the DSS indicator flashes in red.
To meet the user's various needs, DSS buttons can be changed to the other function buttons.
PF (Programmable Feature) buttons printed as F1 through F16: These buttons are
provided without default setting. The paired PT user can program the buttons for the other
function buttons.
Conditions
• Programming the DSS and PF buttons can be done only from the paired PT by Station
Programming, or System Programming with Personal Computer.
• If the extension number assigned to a DSS button is changed to another number, the DSS
button automatically follows the new number. (Re-programming is not necessary.)
Installation Manual References
• 2.4 Extension Cards
Programming Guide References
• 1.4 Extension Port Assignment
– Attribute
– DN
• 3.3 Extension Group
– [UCD Setting] LOGIN Monitor
• 3.5 Incoming Group
– [UCD Setting] Supervisor Extension
• 4.4 DSS Console
– Paired Extension
– DSS Key
– PF Key
Features Guide
299
General Features
Features Guide References
1.1
•
1.11
•
1.16
•
•
System Expansion
EXtra Device Port (XDP)
Transferring Features
One-Touch Transfer
Button Features
Button, Direct Station Selection (DSS)
Button, Flexible
User Manual References
• 2.2.3 Flexible Button Assignment
• 3.2.5 [005] Flexible CO Button Assignment
• 5 DSS Console Features
300
Features Guide
General Features
Handset Microphone Mute
Description
While on a handset call, the PT user (KX-T7400 series PT only) can turn off the handset
microphone by pressing the AUTO ANSWER / MUTE button for privacy reasons.
If the Handset Microphone Mute mode is activated by the caller (= handset microphone is off),
the other party cannot hear the caller's voice, but the caller can hear the other party's voice.
Conditions
• This feature is available for KX-T7400 series PT only.
• If AUTO ANSWER / MUTE or VOICE CALL / MUTE (KX-T7450 only) button is pressed
during an OHCA call, Handset Microphone Mute mode will be turned on.
• If AUTO ANSWER / MUTE button is pressed in Hands-free mode, Microphone Mute
mode will be turned on.
Programming Guide References
System Programming is not required.
Features Guide References
1.15 Proprietary Telephone Features
• Microphone Mute
User Manual References
• 4.3.39 Handset Microphone Mute
• 4.3.47 Microphone Mute
Features Guide
301
General Features
Handset/Headset Selection
Description
The system supports the use of optional headset on PTs.
Conditions
• Headset mode can be set by:
[DPT]
Station Programming
[APT]
HANDSET/HEADSET selector on the APT or on the handset or both
• "OHCA" is available on an extension in Headset mode.
• Please refer to the Operating Instructions of the Headset KX-T7090 for operation.
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
• 2.2.5 Handset / Headset Selection
302
Features Guide
General Features
Microphone Mute
Description
Allows the PT user to turn off the microphone for privacy reasons.
Conditions
• This is effective for the microphone only; only your voice will be muted during a handsfree conversation.
• The extension user in Microphone Mute mode can hear the other party's voice.
• This feature is available for the PT with AUTO ANSWER / MUTE button only.
Programming Guide References
System Programming is not required.
Features Guide References
1.15 Proprietary Telephone Features
• Handset Microphone Mute
User Manual References
• 4.3.39 Handset Microphone Mute
• 4.3.47 Microphone Mute
Features Guide
303
General Features
Station Program Clear
Description
Allows the extension user to cancel the following functions assigned to his extension with a
single operation.
(a)
Absent Message Capability (The message set on the extension)
(b) Automatic Callback Busy
(c)
Background Music that has been turned on
(d) Call Forwarding / Do Not Disturb (DND)
(e)
Call Log, Incoming
(f)
Call Pickup Deny
(g) Call Waiting (BSS, OHCA, Whisper OHCA)
(h) Data Line Security
(i)
Executive Busy Override Deny
(j)
Log-out
(k) Message Waiting (All the messages that have been left by other
extension users)
(l)
Paging Deny
(m) Paralleled Telephone enabled
(n) Pickup Dialing (The stored telephone number will be removed.)
(o) Timed Reminder
(p) Walking Station
Conditions
None
Programming Guide References
• 2.3 Numbering Plan
– Station Program Clear
Features Guide References
None
304
Features Guide
General Features
User Manual References
• 4.3.71 Station Program Clear
Features Guide
305
General Features
Station Programming
Description
Allows the PT user to customize the extension to his needs. The following are the
programming items available:
For both APT and DPT:
• Call Waiting Tone Type Assignment
• Flexible Button Assignment
• Full One-Touch Dialing Assignment
• Intercom Alert Assignment
• Live Call Screening (LCS) Mode Set
• Preferred Line Assignment – Incoming / Outgoing
• Station Programming Data Default Set
For DPT only:
• Handset / Headset Selection
• Ringing Tone Selection for Line Access Buttons
For display PT only:
• Bilingual Display Selection
• Initial Display Selection
• Self–Extension Number Confirmation
For display DPT only:
• Station Speed Dialing Number / Name Assignment
For the Manager's or Operator's extension PT only:
• Call Log Incoming, Log Lock
• Live Call Screening Password Clear
• Remote Station Lock Control
Detailed information and programming instructions are described in Section "2 Station
Programming" in the User Manual.
Conditions
• During Station Programming, the PT is treated as a busy extension.
Programming Guide References
System Programming is not required.
Features Guide References
None
306
Features Guide
General Features
User Manual References
•
•
•
•
2 Station Programming
4.4.3 Call Log Incoming, Log Lock
4.4.4 Live Call Screening (LCS) Password Clear
4.4.9 Remote Station Lock Control
Features Guide
307
General Features
Station Programming Data Default Set
Description
Allows the PT user to return all the following items programmed on the telephone to default
setting.
Programming Items
Default
Bilingual Display Selection
English
Call Waiting Tone Type Assignment
Tone 1
Full One-Touch Dialing Assignment
On
Handset / Headset Selection
Handset
Initial Display Selection
Caller ID
Intercom Alert Assignment
Tone Call
Live Call Screening Mode Set
Hands-free
Preferred Line Assignment - Incoming
Ringing Line
Preferred Line Assignment - Outgoing
Intercom Line
Station Programming is used to set or cancel these items at individual telephones.
Conditions
None
Programming Guide References
System Programming is not required.
Features Guide References
1.15 Proprietary Telephone Features
• Station Programming
User Manual References
• 2.2.16 Station Programming Data Default Set
308
Features Guide
General Features
Volume Control—Speaker/Handset Receiver/Headset/
Ringer
Description
Allows the PT user to change the following as desired:
Handset receiver volume
Headset volume
Ringer volume
Speaker volume
Conditions
• The control method depends on the telephone type:
[KX-T7400 series DPTs]
– Rotate the Jog Dial in the desired direction.
[KX-T7200 series DPTs]
– Press the volume control button (UP /DOWN ) to select a desired volume level.
However, the ringer volume of KX-T7220 and KX-T7250 is selected with Ringer Volume
Selector (OFF/LOW/HIGH).
[APTs]
– Slide the following levers located on the left side of the telephone.
Volume Control (MIN - MAX)
Handset Headset
Volume Selector (NORMAL/MID/HIGH)
Ringer Volume Selector (OFF/LOW/HIGH)
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
• 1.1.5 Initial Setting for KX-T7400 Series
• 1.1.6 Initial Setting for KX-T7200 Series
Features Guide
309
General Features
1.16
Button Features
Button, Direct Station Selection (DSS)
Description
DSS button permits the PT user one-touch access to other extension users.
Conditions
• A DSS button can be assigned to a flexible CO/DSS button on a PT by Station, User or
System Programming.
• Busy Lamp Field
Once a button is assigned as a DSS button, it provides Busy Lamp Field (BLF) status.
Programming Guide References
• 4.3 Extension Line
– CO Key
• 4.4 DSS Console
– DSS Key
Features Guide References
1.11 Transferring Features
• One-Touch Transfer
1.15 Proprietary Telephone Features
• DSS Console
1.17 Display Features
• Busy Lamp Field
User Manual References
•
•
•
•
•
310
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.16 Call Transfer
4.3.42 Inter Office Calling
5.2.6 Direct Station Selection (DSS) Button (Assignment)
Features Guide
General Features
Button, Flexible
Description
The use of Flexible Buttons on PT is determined by Station, User or System Programming.
The following three types of Flexible Buttons are provided on PT or DSS Consoles or both:
• Flexible CO buttons (provided on all PTs)
• Flexible DSS buttons (provided on DSS Consoles)
• Flexible PF (Programmable Feature) buttons
Assignable features by Flexible Button type
Features to be assigned / Button
CO
DSS
PF
(PT)
(DSS)
(PT / DSS)
Single-CO
*1
Group-CO
*1
Loop-CO
DSS (Direct Station Selection)
Phantom
PDN (Primary Directory Number)
SDN (Secondary Directory Number)
ONE-TOUCH (One-Touch Dialing)
MESSAGE (Owner Extension)
MESSAGE-OTHER (Another/Phantom
Extension)
*2
*3
FWD / DND (Call Forwarding / Do Not
Disturb)
Group FWD
SAVE (Saved Number Redial)
ACCOUNT (Account Code Entry)
CONF (Conference)
VTR (Voice Mail Transfer)
Log-In / Log-Out
Group Log-In / Log-Out
Features Guide
311
General Features
Features to be assigned / Button
CO
DSS
PF
(PT)
(DSS)
(PT / DSS)
2WAY-REC (Two-Way Record)*4
2WAY-TRAN (Two-Way Transfer)*4
LCS (Live Call Screening)*4
LCS (Live Call Screening) Cancel*4
DAY / NIGHT (Day / Night Switch)
Alarm
Answer
Release
Tone Through
Alert
"
" indicates that the feature is available.
*1
Available for monitoring the call activity only.
*2
Can only be assigned by User or System Programming.
*3
Can only be assigned by System Programming.
*4
Available when the Digital Super Hybrid System is connected to a Digital
Proprietary Telephone capable Panasonic Voice Processing System (one that
supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100).
Conditions
• Station Programming mode
A PT in Station Programming mode is treated as a busy extension. CO buttons and DSS
buttons on a PT in Station Programming mode do not show the indication of call activity.
• Flexible CO buttons
Flexible CO buttons are provided on all types of PTs.
312
Features Guide
General Features
Programming Guide References
• 4.3 Extension Line
– CO Key
– PF Key
• 4.4 DSS Console
– DSS Key
– PF Key
Features Guide References
1.15 Proprietary Telephone Features
• DSS Console
1.16 Button Features
• Buttons on Proprietary Telephones and DSS Consoles
User Manual References
• 2.2.3 Flexible Button Assignment
• 3.2.5 [005] Flexible CO Button Assignment
Features Guide
313
General Features
Button, Line Access
Description
Used to get a line for making / answering a call. Line Access Buttons are provided on PTs only.
They are categorized as follows:
Button Type
Description
Intercom (ICM)
Used to make or receive intercom calls, and to set or cancel various features.
Available for an ICM type PT only.
CO
Single-CO
(S-CO)
Used to get a specific CO line for making or receiving outside (CO, TIE)
calls.
Group-CO
(G-CO)
A group of CO lines (Trunk Group) can be assigned to a flexible CO button
as Group-CO (G-CO). Any incoming call from CO lines in the Trunk Group
arrives at the G-CO button. To make an outside call, the extension user can
get an idle CO line in the trunk group simply by pressing the G-CO button.
Loop-CO
(L-CO)
All CO lines in the system or in a tenant (if "Tenant Service" is utilized) can
be assigned to a Flexible CO button as a Loop-CO (L-CO) button. An
incoming CO call on any CO line arrives at the L-CO, unless there are S-CO
or G-CO buttons associated with the line or unless the L-CO button is already
in use. The PT user can get an idle CO line simply by pressing the L-CO
button.
Primary
Directory
Number (PDN)
Used to make or receive both intercom and outside (CO, TIE) calls, and to
set or cancel various features. An extension which has at least one PDN
button is called "DN type PT."
Secondary
Directory
Number (SDN)
A copy of the other extension's PDN button. Acts as a proxy of the owner
PDN button. SDN button reflects the status of the PDN button of the owner
extension. Incoming calls to the PDN of owner extension also appears on the
SDN button. Assignable for a DN type PT only.
DN
All PTs in the system can be categorized as <ICM type PT> or <DN type PT>.
<ICM type PT> (default)
ICM button + CO buttons
All PTs in the system have one ICM button and one L-CO button by default.
<DN type PT>
DN button(s) + CO buttons
If at least one PDN button is assigned on a PT, it functions as a DN type PT. In this case, ICM
button on a PT does not function.
314
Features Guide
General Features
Conditions
[General]
• Ringing Tone Selection (DPT only)
A ringing tone type for CO (S-CO, G-CO, L-CO) and DN (PDN, SDN) buttons can be
selected either by Station or System Programming.
[CO General]
• CO Button Assignment (flexible CO)
A CO button (S-CO, G-CO, L-CO) can be assigned to a flexible CO button on a PT by
Station, User or System Programming.
• CO Button Assignment (flexible DSS)
A G-CO / S-CO button can also be assigned to a flexible DSS button on a DSS console.
These buttons are available for monitoring the call activity only, not available for making
or receiving a call.
• Priority of CO Call Indication (ICM type PT)
It is possible to assign S-CO, G-CO and L-CO buttons on a PT. Incoming and outgoing calls
on the line are shown on the button in the following priority: S-CO > G-CO> L-CO
• It is possible to assign one CO line to both an S-CO and a G-CO button on the same PT at
a time.
[S-CO]
• Busy / Idle Status
An S-CO button indicator provides busy / idle status of the CO line.
• The same CO line cannot be assigned to more than one S-CO button on a PT.
• ARS Override
If Automatic Route Selection (ARS) is set, it is overridden by an outgoing call made by
pressing the S-CO button.
[G-CO]
• The same Trunk Group can be assigned to more than one different G-CO button on the same
PT.
• ARS Override
If Automatic Route Selection (ARS) is set, it is overridden by an outgoing call made by
pressing the G-CO button.
[L-CO]
• Local Access / ARS
Pressing the L-CO button provides the same operation as dialing the feature number for
"Local CO Line Access / ARS" (Default = 9). This results in "Trunk Access, Idle" or
"Automatic Route Selection (ARS)" depending on System Programming.
Features Guide
315
General Features
[DN General]
• DN Button Assignment (flexible CO)
A DN button (PDN, SDN) can be assigned to a flexible CO button on a PT by Station, User
or System Programming.
PDN: Up to three PDN buttons can be assigned per PT and at least one PDN button
should always be assigned to the CO 01 button.
SDN: Up to eight SDN buttons per PDN button can be assigned to eight different PTs
respectively. Up to three different SDN buttons can be assigned per PT.
• Priority of CO Call Indication (DN type PT)
Both CO and DN buttons can be assigned on one DN type PT at a time. In this case, an
incoming CO call appears on a CO button if it has the associated CO line. If not, the
incoming CO call appears on a PDN button.
• Delayed Ringing
Immediate, delayed or no ringing can be assigned to the DN (PDN, SDN) buttons.
PDN: Delayed ringing assignment of the first PDN button (assigned to the CO 01 button)
applies to all other PDN buttons on the PT.
SDN: If more than one SDN button is assigned on the PT, each SDN button can have its
unique delayed ringing assignment respectively.
• Ringing Transfer
An extension user can transfer a call on an SDN button to its associated PDN button simply
by pressing the SDN button.
• PDN Call
An SDN button can be used to call the extension which has the PDN button associated with
the SDN button with a simple operation.
[PDN]
• If at least one PDN button is idle, the calls appear on the PDN button either when the
extension is on-hook or off-hook (including when engaged in another call).
[SDN]
• DN type PT only
An SDN button should be assigned to a DN type PT. An SDN button assigned to an ICM
type PT does not function.
• Associated PDN button
An SDN button should have its associated PDN button. Otherwise, it does not function.
• SDN COS (Class of Service)
This setting is applied when the extension user makes an outside call using an SDN button
on his own PT.
a) Own Extension (Default)
His own toll restriction level (determined by COS programming) is applied to the call.
b) PDN
Toll restriction level of the PDN owner is applied to the call.
• SDN buttons can be used to answer the following types of call which come in on its
associated PDN: DIL 1:1; DISA; DID; DID (ISDN); MDN; UCD; Call hunting: IRNA;
Extension; TIE
316
Features Guide
General Features
Programming Guide References
• 2.2 Tenant
– Automatic Route Selection
• 2.4 Class of Service (COS)
– Trunk Group Setting
– SDN COS
• 2.6 Local Hunt Sequence
• 3.2 Trunk Group
• 4.3 Extension Line
– CO Key
• 4.4 DSS Console
– DSS Key
Features Guide References
1.6
•
•
•
•
1.9
•
1.11
•
1.13
•
•
1.16
•
•
Originating Features
Automatic Route Selection (ARS)
Inter Office Calling
PDN Call
Trunk Access
Answering Features
Answering, Direct Trunk
Transferring Features
Ringing Transfer
Audible Tone Features
Ringing, Delayed
Ringing Tone Selection
Button Features
Button, Direct Station Selection (DSS)
LED Indication
User Manual References
•
•
•
•
•
•
•
•
2.2.3 Flexible Button Assignment
2.2.13 Ringing Tone Selection for CO Buttons
2.2.14 Ringing Tone Selection for INTERCOM Button
3.2.5 [005] Flexible CO Button Assignment
4.2.1 Making Calls
4.2.2 Receiving Calls
4.3.5 Answering, Direct Trunk
4.3.54 Outward Dialing, Trunk Access
Features Guide
317
General Features
Buttons on Proprietary Telephones and DSS Consoles
Description
Proprietary Telephones and DSS Consoles are provided with the feature / line access buttons
listed below. The functions of the listed buttons are also described.
Buttons on KX-T Proprietary Telephones:
Buttons
7020 / 7030 / 7050 7055 7130 7220 7230 7235 7250 7420 7425 7431 7433 7436 7450
7320 7330 /
7335
AUTO
ANSWER
/ MUTE*1
*2
AUTO DIAL /
STORE*1
*2
CO*1*3
(12)
(12)
(12)
*2
CONF*1
(3)
(12) (24) (24) (12)
(6)
(12) (24) (12) (24) (24) (12)
*2
FLASH
Function
(10)
(10)
FWD / DND*1
HOLD
INTERCOM*1
Jog Dial
MESSAGE*1
MODE
*1
MONITOR
PAUSE
PF
(Programmable
(4)
Feature)
(4)
(4)
(3)
(12)
PROGRAM
REDIAL
SAVE
SELECT
318
Features Guide
General Features
Buttons
7020 / 7030 / 7050 7055 7130 7220 7230 7235 7250 7420 7425 7431 7433 7436 7450
7320 7330 /
7335
SHIFT*1
Soft
(3)
(3)
(3)
(3)
SP-PHONE*1
TRANSFER
VOICE
CALL /
MUTE*1
VOLUME
Buttons on KX-T DSS Consoles:
Buttons
7040
7240
7440
7441
Answer*2
DSS*1*3
(32)
(32)
PF
(Programmable
Feature)*2*3
(16)
(16)
(66)
(48)
RELEASE*2
: The button is provided on the designated telephones / DSS Consoles.
(x) : Shows the number of buttons only when multiple buttons are provided.
*1
: The button is provided with an LED (Light Emitting Diode).
*2
: The button is provided without an LED.
*3
: The buttons which can be changed to function as a feature button are called flexible buttons.
The functions of the listed buttons on KX-T Proprietary Telephones are described below:
AUTO ANSWER / MUTE:
This dual function button is used for hands-free answer back and microphone mute during a
conversation.
AUTO DIAL / STORE:
Used for System Speed Dialing and storing program changes.
CO (Central Office line):
Used to make or receive an outside call. This can be re-assigned to a different CO or to various
feature buttons.
Features Guide
319
General Features
CONF (Conference):
Used to establish a 3-party/5-party conference call.
FLASH:
Used to disconnect the current call and get another line for making a call without hanging up
(Flash). Sends a flash signal to the Central Office or host PBX to access their features (External
Feature Access).
Function:
Used to perform the displayed function / operation.
FWD / DND (Call Forwarding / Do Not Disturb):
Used to set or cancel Call Forwarding / Do Not Disturb feature.
HOLD:
Used to place a call on hold.
INTERCOM:
Used to make or receive intercom calls.
Jog Dial:
Used to adjust the volume of the handset receiver, headset, ringer and speaker. It also adjusts
the display contrast. Please refer to Section "1.1.5 Initial Setting for KX-T7400 Series" in the
User Manual.
For KX-T7431, KX-T7433 and KX-T7436 users, it is also used to select data from the Call
Directory and the System Feature Access Menu.
MESSAGE:
Used to send a message indication to another extension, and confirm and call back the message
sender.
MODE:
Used to shift the display in order to access various features.
During the Station Speed Dialing Number / Name assignment, this button is used to enter the
name assignment mode.
MONITOR:
Used for hands-free dialing operation.
PAUSE:
Used to insert a pause in a System Speed Dialing / Station Speed Dialing / One-Touch Dialing
number. With an APT, this button can also be used as the PROGRAM button.
PF (Programmable Feature):
These flexible buttons can be programmed to be a One-Touch Dialing, FWD / DND, SAVE,
Account, CONF (Conference), Answer or Release button as desired.
PROGRAM:
Used to enter / exit the Programming mode. With KX-T7220 and KX-T7250, this button can
also be used as the PAUSE button.
REDIAL:
Used for Last Number Redial.
SAVE:
Used to store a dialed telephone number for Saved Number Redial.
SELECT:
Used to select the displayed function or to call the displayed phone number.
SHIFT:
Used to access the next level of Soft button function.
320
Features Guide
General Features
Soft:
Pressing a Soft button performs the function / operation appearing on the bottom line of the
display.
SP-PHONE (Speakerphone):
Used for hands-free operation. Pressing the button causes the telephone to switch between
handset and hands-free operation.
TRANSFER:
Used to transfer a call to another extension or external destination.
VOICE CALL / MUTE:
This dual function button is used for hands-free intercom monitor and microphone mute during
a conversation.
VOLUME:
Used to adjust the volume of the telephone speaker, handset receiver, headset or ringer. This
button can also be used to adjust the display contrast.
During Special Display Features operation, this button can also be used to change the display.
The functions of the listed buttons on KX-T DSS Consoles are described below:
ANSWER:
Used to answer an incoming call to the paired telephone.
DSS (Direct Station Selection):
Used to access other extensions. These buttons are provided with no default setting.
Each DSS button can be programmed to correspond to each different extension.
DSS buttons can also be programmed for the other function buttons.
PF (Programmable Feature):
These buttons are provided with no default setting and can be programmed to be a One-Touch
Dialing, FWD/DND, SAVE, Account, CONF (Conference), Answer or Release button as
desired.
RELEASE
Used to disconnect the line during or after a conversation or to complete a Call Transfer.
Conditions
• LED Indication
Certain buttons are equipped with LED (Light Emitting Diode) indicators to show line or
feature status.
• CO Button Type
CO buttons can be classified as the following three types:
Single-CO (S-CO) button / Group-CO (G-CO) button / Loop-CO (L-CO) button
• For the operation of each button, please refer to the User Manual.
Programming Guide References
• 4.3 Extension Line
– CO Key
Features Guide
321
General Features
Features Guide References
1.16 Button Features
• Button, Flexible
User Manual References
• 2.2.3 Flexible Button Assignment
• 3.2.5 [005] Flexible CO Button Assignment
322
Features Guide
General Features
LED Indication
Description
The LED (Light Emitting Diode) indicators of the Line Access Buttons display the line
conditions with the following lighting patterns: Off, Steady On, Slow flash, Moderate flash,
Rapid flash. This allows the extension user to see the current status of the line.
Flashing light (winks) patterns
Slow flash
Moderate flash
Rapid flash
1s
The following tables show the lighting pattern for each Line Access Button.
LED Indication and the line status — INTERCOM button
LED Indication
Line Status
Off
Idle
Green On
Intercom call / Conference established
Green slow flash
Intercom call hold
Green moderate flash On exclusive hold / Consultation hold
Green rapid flash
Features Guide
An intercom call or a doorphone call is coming in.
323
General Features
LED Indication and the line status — S-CO button
LED Indication
Line Status
Off
Idle
Green On
You are using the line.
Green slow flash
You have a held call.
Green moderate flash
You have one of the following:
1. Exclusive hold
2. Consultation hold
3. Conference, unattended
Green rapid flash
Hold Recall / Privacy Release possible / A CO
call is coming in on a single extension.
Red On
Other in use / Other on exclusive hold
Red slow flash
Other on hold
Red moderate flash
Red rapid flash
————
A CO call is coming in on multiple extensions
simultaneously.
LED Indication and the line status — G-CO button
LED Indication
Line Status
Off
Idle
Green On
You are using the line.
Green slow flash
You have a held call.
Green moderate flash
You have one of the following:
1. Exclusive hold
2. CO-to-CO line call
3. Conference, unattended
Green rapid flash
Hold Recall / A CO call is coming in on a
single extension.
Red On
All CO lines within the trunk group are in use.
Red slow flash
———
Red moderate flash
———
Red rapid flash
324
A CO call is coming in on multiple extensions
simultaneously.
Features Guide
General Features
LED Indication and the line status — L-CO button
LED Indication
Line Status
Off
Idle
Green On
You are using the line.
Green slow flash
You have a held call.
Green moderate flash
You have one of the following:
1. Exclusive hold
2. CO-to-CO line call
3. Conference, unattended
Green rapid flash
Hold Recall / A CO call is coming in on a single
extension.
Red On
———
Red slow flash
———
Red moderate flash
———
Red rapid flash
A CO call is coming in on multiple extensions
simultaneously.
LED Indication and the line status — PDN button
LED Indication
Line Status
Off
Idle
Green On
You are using the line.
Green slow flash
You have a held call.
Green moderate flash
You have one of the following:
1. Exclusive hold
2. Consultation hold
3. Conference, unattended
Green rapid flash
A CO call is coming in on a single extension / Hold
Recall / Automatic Callback Busy / Incoming
doorphone call / Privacy Release possible*
Red On
SDN in use / SDN on exclusive hold
Red slow flash
SDN on hold
Red moderate flash
Red rapid flash
———
A CO call is coming in on multiple extensions
simultaneously.
• Items marked with " " are only available on the Single-CO button.
Features Guide
325
General Features
LED Indication and the line status — SDN button
LED Indication
Line Status
Off
Idle
Green On
You are using the line.
Green slow flash
You have a held call.
Green moderate flash
You have one of the following:
1. Exclusive hold
2. Consultation hold
3. Conference, unattended
Green rapid flash
Hold Recall / Automatic Callback Busy / Privacy
Release possible*
Red On
PDN in use / PDN on exclusive hold
Red slow flash
PDN on hold
Red moderate flash
Red rapid flash
———
A call is coming in.
• Items marked with " " are only available on the Single-CO button.
Conditions
None
Programming Guide References
System Programming is not required.
Features Guide References
1.16 Button Features
• Button, Line Access
User Manual References
Not applicable.
326
Features Guide
General Features
1.17
Display Features
Absent Message Capability
Description
Once set, this option provides a message on the display of the calling extension, to show the
reason for the called extension's absence. Up to nine absent messages, common to all extension
users, can be programmed as desired.
There are six pre-programmed default absent messages.
Message No.
Message
1
Will Return Soon
2
Gone Home
3
At Ext %%%%
Extension number
4
Back at %%:%%
Minute
Hour
5
Out Until %%/%%
Day
Month
6
7-9
In a Meeting
—
Note
• The "%" means a parameter to be entered when assigning a message at individual
extension.
Conditions
• Absent Messages can be programmed either by User or System Programming.
• Setting or canceling an absent message can be done by any extension user but only callers
with a display PT can receive the absent message.
• An extension user can select only one absent message at a time.
A newly assigned absent message overwrites the previous one.
• The selected message is displayed every time the extension user (who set the message) goes
off-hook.
• Distinctive Dial Tone
When this feature is assigned to the extension, the extension user may hear a distinctive dial
Features Guide
327
General Features
tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8
System Option, "15. Special dial tone after setting feature" in the Programming Guide>.
Programming Guide References
• 2.3 Numbering Plan
– Absent Message Set / Cancel
• 2.8 System Option
– Special dial tone after setting feature
• 5.8 Absent Message
Features Guide References
None
User Manual References
• 3.2.8 [008] Absent Messages Set
• 4.3.1 Absent Message Capability
328
Features Guide
General Features
Bilingual Display
Description
Provides the display PT user with either an English or French display. Either display can be
selected by Station or System Programming.
Conditions
None
Programming Guide References
• 4.3 Extension Line
– Language
Features Guide References
None
User Manual References
• 2.2.1 Bilingual Display Selection
• 6.1.1 Display Examples
Features Guide
329
General Features
Busy Lamp Field
Description
The LED (Light Emitting Diode) indicators of the DSS (Direct Station Selection) buttons, each
of which corresponds to a selected extension, display whether the corresponding extensions are
idle or busy.
Conditions
• DSS Button Assignment
This function is available for DSS buttons on DSS Consoles and for flexible CO buttons
assigned as DSS buttons on PTs.
• Log-in / Log-out
DSS buttons reflect the Log-in / Log-out status of the extensions in the Extension Group /
Incoming Group (UCD) as follows: Off - Log-in, Red slow flashing - Log-out.
• A DSS button indicator lights in red if the corresponding extension is busy.
Programming Guide References
• 3.3 Extension Group
– [UCD Setting] LOGIN Monitor
• 3.5 Incoming Group
– [UCD Setting] Supervisor Extension
• 4.3 Extension Line
– CO Key
• 4.4 DSS Console
– DSS Key
Features Guide References
1.15 Proprietary Telephone Features
• DSS Console
1.16 Button Features
• Button, Direct Station Selection (DSS)
User Manual References
• 2.2.3 Flexible Button Assignment
• 3.2.5 [005] Flexible CO Button Assignment
330
Features Guide
General Features
Call Directory
Description
Allows the KX-T7431, KX-T7433, KX-T7436 and KX-T7235 users to make a call using the
following call directories which can easily be accessed by using the display.
Directory type
Description
Extension Dialing
Directory
Provides a display of extension names. This is convenient to make an extension
call just by name. The extension user can another extension simply by pressing the
Function button associated with the name.
Station Speed
Dialing Directory
A list of the names and telephone numbers stored in Station Speed Dialing is
displayed. This allows the extension user to make a Station Speed Dialing call by
knowing just the name.
System Speed
Dialing Directory
A list of the names stored in System Speed Dialing is displayed. This allows the
extension user to dial by name without having to know the telephone number. All
the user needs to do is to press the Function button associated with the desired
name.
Conditions
[Extension Dialing Directory]
• Extension name can be programmed either by User Programming <Section "3.2.4 [004]
Extension Name Set" in the User Manual> or System Programming <Section 4.3 Extension
Line, "Name" in the Programming Guide>.
• Tenant Service
If Tenant Service is employed, only the extension names within the same tenant are
displayed.
[Station Speed Dialing Directory]
• It is necessary to program Station Speed Dialing Numbers and Names into one of the 10
Function buttons (F1 through F10).
• Initial Display Selection
Initial display of Station Speed Dialing Directory, "Number" or "Name," is determined by
System Programming <Section 2.8 System Option, "10. Station Speed Dialing Initial
Display" in the Programming Guide>. An extension user can change the setting by Station
Programming <Section "2.2.17 Station Speed Dialing Number/Name Assignment [KXT7235/KX-T7431/KX-T7433/KX-T7436 only]" in the User Manual>.
[System Speed Dialing Directory]
• System Speed Dialing numbers and names can be programmed either by User
Programming <Section "3.2.2 [001] System Speed Dialing Number Set" and Section "3.2.3
[002] System Speed Dialing Name Set"> or System Programming <Section "5.2 System
Speed Dialing" in the Programming Guide>.
Features Guide
331
General Features
• Both "Name" and "Number" should be stored in pairs for each System Speed Dialing No.
Otherwise "Name" is not shown on a large display PT.
• Tenant Service
If Tenant Service is employed, System Speed Dialing numbers and names being displayed
is limited within the same tenant.
Programming Guide References
• 2.8 System Option
– Station Speed Dialing Initial display
• 4.3 Extension Line
– Name
• 4.7 ISDN Extension Line
– Name
• 5.2 System Speed Dialing
– Tenant No.
– Name
– Number
Features Guide References
1.7
•
•
•
1.17
•
Dialing Features
One-Touch Dialing
Station Speed Dialing
System Speed Dialing
Display Features
Special Display Features
User Manual References
• 2.2.17 Station Speed Dialing Number/Name Assignment [KX-T7235/KX-T7431/KXT7433/KX-T7436 only]
• 3.2.2 [001] System Speed Dialing Number Set
• 3.2.3 [002] System Speed Dialing Name Set
• 3.2.4 [004] Extension Name Set
• 4.5.8 KX-T7235 Display Features - Call Directory
• 4.5.11 KX-T7431 / KX-T7433 / KX-T7436 Display Features - Call Directory
332
Features Guide
General Features
Call Forwarding / Do Not Disturb
Description
Allows the KX-T7436 and KX-T7235 users to set or cancel the Call Forwarding and Do Not
Disturb (DND) features using the display messages after pressing the FWD / DND button.
Conditions
None
Programming Guide References
System Programming is not required.
Features Guide References
1.8
Ringing Features
• Do Not Disturb (DND)
1.11 Transferring Features
• Call Forwarding
User Manual References
• 4.5.2 Call Forwarding / Do Not Disturb (KX-T7436 / KX-T7235 only)
Features Guide
333
General Features
Call Log, Incoming
Description
This is one of the Caller ID service features available for the following DPT extensions only:
KX-T7230, KX-T7235, KX-T7433, KX-T7436. When an incoming CO call with Caller ID
information directed to an extension is not answered, Caller ID information is automatically
recorded in the Call Log of the called extension. This information can be used for confirming
the caller and callback purposes.
Automatic Recording
If an incoming CO call directed to a single extension was not answered, the caller's information
is automatically recorded in the Call Log of the called extension just after the call ringing has
stopped.
Manual Recording
The extension user can record the caller's information manually during or after the call until
the next caller information is displayed.
Up to 30 Call Records can be logged in the Call Log either automatically or manually per
display DPT extension.
[Display example]
Caller's information is displayed as follows:
10101:AB COMPANY
0102030405
BOB HANKS
OCT30 09:00PM
SEQ01 02CALL
MENU
CLR
NEXT
- Trunk Port Physical Number, Name
- Caller ID Number
- Caller ID Name
- Date, Time
- Sequence Number (01-30)/
Number of Times Called (30 times max.)
Callback
The extension user can call back the outside caller by choosing the appropriate Call Records
in the Call Log.
Conditions
• Calls to multiple DPTs (DIL 1:N, Ring Group, Phantom extensions)
If a call rang at more than one extension simultaneously but was not answered, the caller's
information is recorded in the Call Log of the DPT with the lowest extension port physical
number. (Installing additional cards may change the order.)
• Call Transfer
If the call transferred to another extension is not answered – and then the outside caller
disconnects the line, Caller ID information is recorded in the Call Log of the extension to
which the call was transferred.
• Call Forwarding – All, Busy, No Answer
If the call forwarded to another extension is not answered – and then the outside caller
disconnects the line, Caller ID information is recorded in the Call Log of the extension to
which the call was forwarded. Regarding "Call Forwarding – No Answer," Caller ID
information may be recorded in the Call Log of both call forwarding setting and destination
extensions, if the call was not answered by both extensions.
334
Features Guide
General Features
• Call Log Incoming, Overwrite Mode
If the Call Log is full (30 call records are already logged) when a new Caller ID call comes
in, the extension user can choose one of the following two options.
a) a new call record overwrites the oldest one in the Call Log
b) a new call record is not logged
• Call Log Incoming, Log Lock
The extension user can lock the call log display so that incoming call information is not
shown on the display. The Manager or an Operator can cancel the "Call Log Incoming, Log
Lock" in case the extension user forgets the lock code.
• Callback Process
The system automatically modifies the incoming caller's number in a pre-programmed way
for local or long distance calls.
• <System Programming example>
Section "5.11 Caller ID Modification" (Please refer to Programming Guide)
(1) [Local Call] Area Code: 201
(2) [Local Call] Digits to delete: 3
(3) [Local Call] Number to be added: blank
(4) [Long Distance Call] Digits to delete: 0
(5) [Long Distance Call] Number to be added: 1
Caller's number
provided by CO
Recorded
caller's number
Local call
2011234567
1234567 (modified by steps [2]
and [3])
Long distance call
7149876543
17149876543 (modified by steps
[4] and [5])
Installation Manual References
•
•
•
•
2.5.5 ELCOT Card (KX-TD50180)
2.5.6 BRI Card (KX-TD50288)
2.5.7 PRI23 Card (KX-TD50290)
2.7.4 Caller ID Card (KX-TD193)
Features Guide
335
General Features
Programming Guide References
• 1.2 Slot Assignment
• 2.3 Numbering Plan
– Call Log Incoming, Overwrite Mode
– Call Log Incoming, Log Lock
• 2.8 System Option
– Automatic adjustment of the clock using Caller ID information
• 4.2 Trunk Line
– Name
• 4.3 Extension Line
– Initial Display Selection
– [Call Log Incoming] Overwrite Mode
– [Call Log Incoming] Lock Password
• 5.11 Caller ID Modification
– [Local Call] Area Code
– [Local Call] Digits to delete
– [Local Call] Number to be added
– [Long Distance Call] Digits to delete
– [Long Distance Call] Number to be added
• 5.12 Caller ID Registration
• 10.4 SMDR
– Print out Caller ID Information
Features Guide References
1.5
Attended Features
• Caller ID Service
User Manual References
•
•
•
•
336
4.4.3 Call Log Incoming, Log Lock
4.4.9 Remote Station Lock Control
4.5.4 Call Log, Incoming (KX-T7436 / KX-T7433 / KX-T7235 / KX-T7230 only)
4.5.5 Call Log Incoming, Log Lock (KX-T7436 / KX-T7433 / KX-T7235 / KX-T7230
only)
Features Guide
General Features
Call Log, Outgoing
Description
Provides a KX-T7436 and KX-T7235 display of the last five outside telephone numbers (up to
24 digits for each) dialed at the extension. This allows the extension user to redial the number
by pressing the Function button associated with the telephone number.
This is an extended version of "Last Number Redial."
Conditions
• If the Call Log is full when a new outside call is made, the oldest telephone number is
overwritten by a new one.
Programming Guide References
System Programming is not required.
Features Guide References
1.7
Dialing Features
• Redial
User Manual References
• 4.5.6 Call Log, Outgoing (KX-T7436 / KX-T7235 only)
Features Guide
337
General Features
Display Contrast Adjustment
Description
Allows the display PT user to adjust the display contrast.
The adjusting method differs depending on the type of PT.
DPT
Soft buttons and Volume button are used to adjust the contrast to one of three levels.
APT
A sliding lever (CONTRAST selector) on the telephone is used to select one of three levels.
Conditions
None
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
• 1.1.5 Initial Setting for KX-T7400 Series
• 1.1.6 Initial Setting for KX-T7200 Series
338
Features Guide
General Features
Display, Call Information
Description
The display PT shows the extension user the following call information:
Extension number and name
These are shown when calling or called by an extension user and during an established
intercom call.
A display example: 123: Tony Viola
Dialed telephone number
This is shown when dialing the telephone number.
A display example: 1234567890
Number or name of the caller
These are shown if the Caller ID feature is available.
Display examples:
10101: 1234567890
10101: Panasonic
CO Line number and name
This is shown when receiving a CO call.
A display example: 10101: AB COMPANY
DID/DID(ISDN) number and name
These are shown when receiving a DID/DID(ISDN) call.
Display examples:
DID: Tony Viola (When "Name" is registered.)
10101: CO001 (When "Name" is not registered.)
Call duration of outside call
This is shown during an established CO call. The display remains for 5 seconds after the
call is finished.
A display example: 10101
0 : 02'28
Doorphone No.
This is shown when receiving or making a doorphone call.
A display example: Doorphone 1
Conditions
• Extension numbers and names are programmable. If no extension name is stored, only the
extension number is displayed.
• Intercom Call Duration is not shown on the display.
• The outgoing CO call duration count starts when a specified time expires.
• Caller ID Service
Depending on a type of the CO line, Caller ID Service can be classified as follows:
1) Analog CO line - Caller ID Service
2) ISDN CO line - CLIP (Calling Line Identification Presentation) Service
Features Guide
339
General Features
3) T1 CO line - Caller ID Service
Programming Guide References
• 2.5 System Timer
– Call Duration Count Start Time
• 4.2 Trunk Line
– Name
• 4.3 Extension Line
– DN
– Name
– Initial Display Selection
• 5.12 Caller ID Registration
• 9.2 DID Dial Registration
– Name
Features Guide References
1.5
Attended Features
• Caller ID Service
User Manual References
• 4.5.3 Call Information Display (KX-T7436 / KX-T7433 / KX-T7235 / KX-T7230 only)
340
Features Guide
General Features
Display, Date and Time
Description
Allows the display PT users to display the following "Date and Time Notation" while on-hook.
Display example: Day of the week, Month, Day, Time (AM / PM)
SAT
JAN01
12:00A
Conditions
• The display PT users can alternate between "Date and Time" display and " Self-extension
number" display by pressing " " while on-hook.
• The current date and time are set by User or System Programming.
• Summer Time
The start and end dates of the summer time can be programmed by System Programming.
The system clock will be adjusted (one hour forward or backward) at 2:00 a.m. of the
programmed date, if enabled. It means 2:00 a.m. will become 3:00 a.m. on the start date of
the summer time, and 2:00 a.m. will become 1:00 a.m. on the end date. If "Timed
Reminder" or "Day / Night Switching Mode" feature is set between 1:00 a.m. and 3:00 a.m.,
it may not work properly.
Programming Guide References
• 2.8 System Option
– LCD Time Display Mode
– Date Display
• 10.7 System Time
Features Guide References
None
User Manual References
• 3.2.1 [000] Date and Time Set
Features Guide
341
General Features
Display, Self-Extension Number
Description
Allows the display PT user to display their own extension port physical number and extension
number in Station Programming mode.
Display example:
extension port physical number
10101
extension number
<=>EXT1021
Port number (01-16)
Slot number (01-14)
Shelf number (1-3)
Conditions
None
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
• 2.2.15 Self-Extension Number Confirmation
342
Features Guide
General Features
Message Waiting
Description
The system supports the ability to inform the called party of a message waiting. The called
party, with a MESSAGE button, Another Extension Message Waiting button or Phantom
Extension Message Waiting button knows there is a message if the MESSAGE button, Another
Extension Message Waiting button or Phantom Extension Message Waiting button LED
(Light Emitting Diode) lights red. Pressing the lit MESSAGE button, Another Extension
Message Waiting button or Phantom Extension Message Waiting button, or dialing the
Message Waiting feature number can call back the caller or listen to messages which are stored
in a mailbox in the Voice Processing System.
Conditions
• Turning off the light
Either the message sender or the receiver can turn off the light.
• MESSAGE button (Owner Extension)
If a MESSAGE button is not provided on a PT, it can be assigned to a flexible (CO, DSS)
button by Station, User or System Programming.
• MESSAGE-OTHER button (Another Extension/Phantom Extension)
The Another Extension Message Waiting button or the Phantom Extension Message
Waiting button can be assigned to a flexible CO button by User or System Programming
and to a flexible DSS button by System Programming.
• SLTs with message waiting lamp
Any extension user can turn on the message waiting lamp on an SLT in the same way as the
PTs. SLTs with message waiting lamp should be connected to an ESLC (KX-TD50175) or
SLC-M (KX-T96175) card.
One of 12 message waiting lamp lighting patterns (for SLTs) can be selected by System
Programming.
• VPS Integration
If VPS Integration is employed, a VM extension informs an extension that a message is left
in his mailbox by turning on the MESSAGE lamp. The extension user can listen to the
message in the mailbox simply by pressing the red lit MESSAGE lamp.
• Call Forwarding
A message waiting notification is left on the Call Forwarding setting extension regardless
of a type of Call Forwarding features except for "To CO / TIE Line" and "No Answer to CO
/ TIE Line."
• Station Hunting
A message waiting notification to an extension in the station hunting group is treated in the
same manner as the ordinary call.
• A message can be canceled from the sending extension or from the receiving extension.
• Up to 448 message indications can be set in the system.
Features Guide
343
General Features
Programming Guide References
• 2.3 Numbering Plan
– Message Waiting Set / Cancel / Call Back
• 2.8 System Option
– Message Waiting lamp pattern
• 4.3 Extension Line
– Message Lamp
– CO Key
• 4.4 DSS Console
– DSS Key
• 5.10 VPS Integration
– Turn off control of Message Waiting lamp
Features Guide References
1.3
System Features
• Integration, Voice Mail (VM) Service
User Manual References
•
•
•
•
344
2.2.3 Flexible Button Assignment
3.2.5 [005] Flexible CO Button Assignment
4.3.46 Message Waiting
4.3.83 VPS Integration
Features Guide
General Features
Special Display Features
Description
With the display telephone, KX-T7431, KX-T7433, KX-T7436 or KX-T7235, the extension
user can easily access several features. The display telephones have the ability to perform the
following features.
Feature
KX-T7431 KX-T7433 KX-T7436 KX-T7235
Call Directory
Extension Dialing
Station Speed Dialing
System Speed Dialing
Call Forwarding / Do Not Disturb
Call Log, Outgoing
System Feature Access Menu
"
" indicates the feature is available.
Conditions
None
Programming Guide References
System Programming is not required.
Features Guide References
1.11
•
1.17
•
•
•
•
Transferring Features
Call Forwarding
Display Features
Call Directory
Call Forwarding / Do Not Disturb
Call Log, Outgoing
System Feature Access Menu
User Manual References
• 4.5 Special Display Features
Features Guide
345
General Features
System Feature Access Menu
Description
This feature provides a display of the system features available at any time and allows the
extension user to have access to the desired features.
• The features available are:
Absent Message Capability
Electronic Station Lockout
Automatic Callback Busy (Camp-On)
Executive Busy Override Deny
Call Forwarding (set / cancel)
External Modem Control
Call Forwarding – All Calls to an Incoming
Group (set / cancel)
Group Log-In / Log-Out
Call Log, Incoming
Live Call Screening (LCS) Password Clear
Call Log Incoming, Log Lock
Log-In / Log-Out
Call Park
Message Waiting
Call Pickup, access / deny
Paging, access / answer / deny
Call Waiting
Paralleled Telephone (set / cancel)
Data Line Security
Pickup Dialing (Hot Line)
Day / Night Switching Mode
Station Program Clear
Do Not Disturb (set / cancel)
Timed Reminder (Wake-Up Call)
Door Opener
Walking COS
Doorphone Call
• In addition to the features above, the Manager and the Operators can execute the
following features.
Background Music (BGM) – External
Timed Reminder, Remote (Wake-Up Call)
Outgoing Message (OGM), Record / Playback Trunk Busy-out Setting
Remote DND (Do Not Disturb) Control
Trunk Route Control
Remote FWD (Call Forwarding) Cancel-Once UCD Monitor Mode
Switching COS
Conditions
None
346
Features Guide
General Features
Programming Guide References
System Programming is not required.
Features Guide References
None
User Manual References
• 4.5.9 KX-T7235 Display Features - System Feature Access Menu
• 4.5.12 KX-T7431 / KX-T7433 / KX-T7436 Display Features - System Feature Access
Menu
Features Guide
347
General Features
348
Features Guide
ISDN Features
Section 2
ISDN Features
Features Guide
349
ISDN Features
2.1
ISDN Features
Integrated Services Digital Network (ISDN)
Description
Integrated Services Digital Network (ISDN) is a hierarchy of digital switching and
transmission systems. ISDN transmits voice, data, and image in digital format. It is
synchronized so all digital elements speak the same language at the same speed.
[ISDN Interface]
ISDN provides the following two interfaces:
•Basic Rate Interface (BRI)
BRI provides 2 B channels (64 kbps for each) for data transmission and 1 D channel (16 kbps)
for signaling (2B + D).
•Primary Rate Interface (PRI)
PRI provides 23 B channels (64 kbps for each) for data transmission and 1 D channel (64 kbps)
for signaling (23B + D).
[System Hardware Requirements]
To interface the KX-TD500 System with ISDN, one of the following two trunk cards is
required depending on the ISDN interface type.
•KX-TD50288 (BRI Card) for Basic Rate Interface
•KX-TD50290 (PRI23 Card) for Primary Rate Interface
[Access Mode]
The KX-TD500 System can handle calls from ISDN with Point-to-Point (P-P) or Point-toMultiPoint (P-MP) access mode or both. The PRI23 Card (KX-TD50290) is available for P-P
access mode only.
Point-to-Point (P-P) access mode
A call from ISDN with DID (Direct Inward Dialing) number is directed to a specific regular
extension (with DN) or virtual extension (with FDN) directly after translation of the DID
(ISDN) number.
DID (Direct Inward Dialing) (ISDN) Configuration
TD500
Ext.1112 (DID:1111)
ISDN
Called No.
555-1111 - 1113
Ext.1212 (DID:1112)
Ext.1312 (DID:1113)
Point-to-MultiPoint (P-MP) access mode
If Multiple Directory Number (MDN) service is contracted with the Central Office, up to eight
extensions or terminals or both can be connected to one ISDN BRI line. A different DN is
assigned to each extension or terminal. A call from ISDN is directed to a specific regular
350
Features Guide
ISDN Features
extension (with DN) or virtual extension (with FDN) directly after translation of the MDN
number.
MDN (Multiple Directory Number) Configuration
TD500
ISDN
MDN line
MDN
1002 (Ext.2000)
1003 (Ext.2001)
MDN 1000
1001
1004 (Ext.2002)
1005 (Ext.2003)
Features Guide
351
ISDN Features
Flow chart of required programs for ISDN
BRI
PRI
Select "P-P" or "P-MP" as Access
Mode in program
1.2 Slot Assignment
(BRI Card Properties).
P-MP
P-P
P-P
Select "MDN" as Incoming Type in
program 4.2 Trunk Line.
Select "DDI" as Incoming Type in
program 4.2 Trunk Line.
DID (ISDN)
MDN
Yes
Is there a DID (ISDN)
contract with the Central
Office?
No
Assign ("Digit to receive DID,"
"[DID / TIE] Digits to delete"
and "[DID / TIE] Number to be
added") according to the contract
with the Central Office in program
4.2 Trunk Line.
Assign the "Destination" in
program 4.2 Trunk Line.
Assign the "DID / MDN No."
and the "Destination" so that the
"DID / MDN No." can be
directed to a specific destination in
program 9.2 DID Dial Registration.
Conditions
None
352
Features Guide
ISDN Features
Installation Manual References
• 2.5.6 BRI Card (KX-TD50288)
• 2.5.7 PRI23 Card (KX-TD50290)
Programming Guide References
•
•
•
•
1.2 Slot Assignment
1.8 BRI Port Assignment
1.9 PRI Port Assignment
4.2 Trunk Line
– Incoming Type
– Destination—Day/Night/Lunch/Break
– [DID/TIE] Digits to delete
– [DID/TIE] Number to be added
– Digit to receive DID
• 9.2 DID Dial Registration
– DID/MDN No.
Features Guide References
2.3
ISDN Attended Features
• Direct Inward Dialing (DID)
• Multiple Directory Number (MDN) Ringing Service
User Manual References
Not applicable.
Features Guide
353
ISDN Features
Integrated Services Digital Network (ISDN) Extension
Description
The KX-TD500 System supports the connection of Terminal Equipment with separate power
supplies. For example, ISDN telephones, G4 Facsimiles and Personal Computers which are
connected to an ISDN S0 bus on a BRI (Basic Rate Interface) card (KX-TD50288)/a PRI23
(Primary Rate Interface) card (KX-TD50290).
A maximum of eight Terminal Equipment can be connected to each ISDN S0 bus with Pointto-Multipoint configuration. However, only up to two Terminal Equipment on the same S0 bus
can be used simultaneously. Each Terminal Equipment can be addressed individually with
Multiple Directory Number (MDN). The MDN consists of the ISDN extension number and an
additional digit, 0 through 9.
If MDN is not assigned, all equipment on the same S0 bus are called simultaneously.
The following bearer capabilities can be supported:
Transfer Mode
Transfer Capability
Circuit
Unrestricted digital
Circuit
Speech
Circuit
3.1 KHz Audio
The functions of Terminal Equipment are similar to Single Line Telephone functions except
for the following features:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
354
Absent Message
Alternate Calling – Ring / Voice
Automatic Callback Busy
Call Forwarding
Call Hold
Call Hold Retrieve
Call Log Incoming, Log Lock
Call Park
Call Pickup
Call Transfer
Call Waiting
Caller ID
Conference (three-party, five-party)
Data Line Security
DIL 1:N Service
Do Not Disturb (DND)
Do Not Disturb (DND) Override
• Extension Group / Incoming Group Service
(Hunting, Operator, Ring, UCD)
• External Feature Access (EFA)
• Extra Device Port
• Log-In / Log-Out
• Manager Extension
• Message Waiting
• Paging – Group Answer
• Phantom Extension
• Paralleled Telephone
• Pickup Dialing
• Released Link Operation
• Remote Station Lock
• Timed Reminder
• Trunk Answer From Any Station (TAFAS)
• Voice Mail Service
• Walking COS
Features Guide
ISDN Features
• Doorphone
• Executive Busy Override
• Walking Station
Conditions
• COS (Class of Service) for ISDN extension port applies to all Terminal Equipment on the
same S0 bus (BRI card).
Installation Manual References
• 2.5.6 BRI Card (KX-TD50288)
• 2.5.7 PRI23 Card (KX-TD50290)
Programming Guide References
• 1.2 Slot Assignment
• 1.8 BRI Port Assignment
– Type
– DN
– Group No.
• 1.9 PRI Port Assignment
– Type
– DN
– Group No.
• 4.7 ISDN Extension Line
– [CLIP Number] Public
– [CLIP Number] Private
– [COS No.] Primary
– [COS No.] Secondary
Features Guide References
None
User Manual References
Not applicable.
Features Guide
355
ISDN Features
2.2
ISDN Originating Features
Calling Line Identification Presentation (CLIP)
Description
Calling Line Identification Presentation (CLIP) enables the calling party's number to be shown
on the display of the called party's telephone when a call is received.
This is one of the ISDN supplementary services.
To use the CLIP service, number assignments are required as follows:
• CLIP number for each outside line
• CLIP number for each extension
Conditions
• CLIP Numbers for ISDN PRI Lines
When an extension user makes an outside call using an ISDN PRI line, one of the following
numbers (depending on the extension user's choice) is displayed on the telephone of the
other party as the CLIP number.
a) CLIP number assigned to the trunk line
The number stored in "Subscriber" <Section 4.2 Trunk Line in the Programming
Guide>.
b) CLIP number assigned to the extension line
•
•
•
•
•
The number stored in "[CLIP Number] Public" <Section 4.3 Extension Line in the
Programming Guide>.
CLIP Numbers for ISDN BRI Lines
When an extension user makes an outside call using an ISDN BRI line, the number stored
in "DN" <Section 1.2.9 Card Properties (BRI) – SPID/DN in the Programming Guide> is
displayed on the telephone of the other party as the CLIP number.
The CLIP service for outgoing CO calls can be restricted by dialing the feature number for
"CLIR" (Calling Line Identification Restriction).
The number actually sent to the calling or called party may be different from the system
programming number. It depends on the contract with your ISDN service provider.
ISDN Public Switched Telephone Network
This feature applies to the calls over the ISDN Public Switched Telephone Network.
Hardware Requirements
To utilize this feature, a BRI card (KX-TD50288) or a PRI23 card (KX-TD50290) is
required.
Installation Manual References
• 2.5.6 BRI Card (KX-TD50288)
• 2.5.7 PRI23 Card (KX-TD50290)
356
Features Guide
ISDN Features
Programming Guide References
•
•
•
•
1.2 Slot Assignment
1.8 BRI Port Assignment
1.9 PRI Port Assignment
2.3 Numbering Plan
– CLIP
• 4.2 Trunk Line
– Subscriber
• 4.3 Extension Line
– [CLIP Number] Public
• 4.7 ISDN Extension Line
– [CLIP Number] Public
Features Guide References
2.2
ISDN Originating Features
• Calling Line Identification Restriction (CLIR)
User Manual References
• 4.3.19 Calling Line Identification Presentation (CLIP)
Features Guide
357
ISDN Features
Calling Line Identification Restriction (CLIR)
Description
Allows the extension user to restrict the presentation of the calling party's number to the called
party when making a call. This is one of the ISDN supplementary services.
Conditions
• Calling Line Identification Presentation (CLIP)
If CLIP service is enabled, the called party can find out who is calling before deciding to
answer the call.
• ISDN Public Switched Telephone Network
This feature applies to the calls over the ISDN Public Switched Telephone Network.
• Hardware Requirements
To utilize this feature, a BRI card (KX-TD50288) or a PRI23 card (KX-TD50290) is
required.
Installation Manual References
• 2.5.6 BRI Card (KX-TD50288)
• 2.5.7 PRI23 Card (KX-TD50290)
Programming Guide References
• 1.2 Slot Assignment
• 1.8 BRI Port Assignment
• 1.8 BRI Port Assignment
– Type
– Group No.
• 1.9 PRI Port Assignment
– Type
– Group No.
• 2.3 Numbering Plan
– CLIR / CNIR
• 4.2 Trunk Line
– Subscriber
• 4.3 Extension Line
– [CLIP Number] Public
• 4.7 ISDN Extension Line
– [CLIP Number] Public
Features Guide References
2.2
358
ISDN Originating Features
• Calling Line Identification Presentation (CLIP)
Features Guide
ISDN Features
User Manual References
• 4.3.20 Calling Line Identification Restriction (CLIR) / Calling Name Identification
Restriction (CNIR)
Features Guide
359
ISDN Features
Calling Name Identification Presentation (CNIP)
Description
Calling Name Identification Presentation (CNIP) enables the calling party's name to be shown
on the display of the called party's telephone when a call is received.
This is one of the ISDN supplementary services.
Conditions
• The CNIP service for outgoing CO calls can be restricted by dialing the feature number for
"CNIR" (Calling Name Identification Restriction).
• ISDN Public Switched Telephone Network
This feature applies to the calls over the ISDN Public Switched Telephone Network.
• Hardware Requirements
To utilize this feature, a PRI23 card (KX-TD50290) is required.
• It is programmable whether or not to use the CNIP (ISDN) service when an outside call is
made using an ISDN PRI line by System Programming <Section 2.8 System Option, "CNIP
Service" in the Programming Guide>.
• The name for CNIP Service cannot be programmed. It is informed from ISDN telephone
company.
Installation Manual References
• 2.5.7 PRI23 Card (KX-TD50290)
Programming Guide References
• 1.2 Slot Assignment
• 1.9 PRI Port Assignment
• 2.8 System Option
– CNIP Service
Features Guide References
2.2
ISDN Originating Features
• Calling Name Identification Restriction (CNIR)
User Manual References
Not applicable.
360
Features Guide
ISDN Features
Calling Name Identification Restriction (CNIR)
Description
Allows the extension user to restrict the presentation of the calling party's name to the called
party when making a call. This is one of the ISDN supplementary services.
Conditions
• If the presentation is enabled, the called party can check the calling party's name before the
called party answers it (Calling Name Identification Presentation, CNIP).
• ISDN Public Switched Telephone Network
This feature applies to the calls over the ISDN Public Switched Telephone Network.
• Hardware Requirements
To utilize this feature, a PRI23 card (KX-TD50290) is required.
Installation Manual References
• 2.5.7 PRI23 Card (KX-TD50290)
Programming Guide References
• 2.3 Numbering Plan
– CLIR / CNIR
Features Guide References
2.2
ISDN Originating Features
• Calling Name Identification Presentation (CNIP)
User Manual References
• 4.3.20 Calling Line Identification Restriction (CLIR) / Calling Name Identification
Restriction (CNIR)
Features Guide
361
ISDN Features
2.3
ISDN Attended Features
Direct Inward Dialing (DID)
Description
Provides automatic direction of an incoming call from ISDN to a specific extension.
To realize this service, the DID number informed from ISDN telephone company is required.
The DID number is converted to a DN or FDN of the destination using a pre-programmed
conversion table.
This is an ISDN version of DID (Direct Inward Dialing) service.
Assignable destinations are:
1. Regular extension with DN
2. Virtual extension with FDN
– Extension Group
– External Pager (TAFAS)
– Incoming Group
– Modem (Remote Administration)
– OGM Group (DISA message)
– Phantom Extension
3. Other PBX extension
Call Flow
Receives the DID number from ISDN.
Modifies the DID number according to "DID Digit Modification."
Determines the destination DN or FDN according to
"DID Dial Registration."
362
Features Guide
ISDN Features
Digits Modification Procedures
The System modifies the DID number according to the following three parameters.
1. Digit to receive DID
The number of digits effective in the received DID number.
2. Digits to delete
The number of digits to be deleted from the beginning of the digits processed in Step 1.
3. Number to be added
The dials to be inserted at the beginning of the digits processed in Step 2.
[Example]
Digit to receive DID: 4 (digits)
Digits to delete: 1 (digit)
Number to be added: 2
The System modifies the received DID number "4311" into "2311" as follows:
Processed in Step 2: 4311 311
The first digit "4" was deleted. This results in "311."
Processed in Step 3: 311 2311
The digit "2" was added to the beginning of "311." This results in "2311."
DID Dial Registration
The System converts the modified number into the destination DN or FDN according to this
table.
[Example] The System searches for the number "2311" in the table. When matching is found,
the call rings the corresponding extension or floating station.
DID / MDN No.
(Max. 16 digits)
Destination
(Day)
Destination
(Night)
Name
(Max. 10 characters)
2311
2000
3000
PANASONIC
Conditions
• What if the dialing digits received is not enough to decide the call destination?
If the number of digits received is less than the number which is programmed in "Digit to
receive DID," reorder tone is sent to the caller, or the call is redirected to the IRNA
destination (IRNA feature). This is determined by System Programming.
• What if the call destination is busy?
If the destination of a DID call is in busy status, the caller may hear a busy tone or the call
is redirected to the IRNA destination or the call waits until the destination becomes idle.
This is determined by System Programming <Section 2.8 System Option, "18. Destination
Busy - DID" in the Programming Guide>.
• Hardware Requirements
To utilize this feature, a BRI card (KX-TD50288) or a PRI23 card (KX-TD50290) is
required.
• The tenant number and VPS trunk group number can be assigned in the DID table so that
the system is shared with tenants on a DID No. basis. It is programmable whether to enable
Features Guide
363
ISDN Features
or disable the tenant assigned on a DID No. basis by System Programming <Section 2.8
System Option, "VM Trunk Service for DID " in the Programming Guide>.
• Tenant number is used to determine the time mode (day/night) for the corresponding DID
number. VPS trunk group number is used in DPT Integration.
Installation Manual References
• 2.5.6 BRI Card (KX-TD50288)
• 2.5.7 PRI23 Card (KX-TD50290)
Programming Guide References
• 1.8 BRI Port Assignment
• 1.9 PRI Port Assignment
• 2.8 System Option
– Destination Busy - DID
– Illegal Number - DID
– VM Trunk Service for DID
• 3.2 Trunk Group
– Intercept Destination – Day / Night
• 4.2 Trunk Line
– Incoming Type
– Destination—Day/Night/Lunch/Break
– [DID/TIE] Digits to delete
– [DID/TIE] Number to be added
– Digit to receive DID
• 4.3 Extension Line
– Intercept Destination — Day / Night
• 9.2 DID Dial Registration
– DID/MDN No.
– Tenant No.
– VPS Trunk Group No.
Features Guide References
2.1
ISDN Features
• Integrated Services Digital Network (ISDN)
User Manual References
Not applicable.
364
Features Guide
ISDN Features
Multiple Directory Number (MDN) Ringing Service
Description
Provides automatic direction of an incoming call from ISDN to a specific extension.
To realize this service, the MDN number informed from ISDN telephone company is required.
The MDN number is converted to a DN or FDN of the destination by using a pre-programmed
conversion table.
Assignable destinations are:
1. Regular extension with DN
2. Virtual extension with FDN
– Extension Group
– Incoming Group
– External Pager (TAFAS)
– Modem (Remote Administration)
– OGM Group (DISA message)
– Phantom Extension
Call Flow
Receives the MDN number from ISDN.
Modifies the MDN number according to "DID Digit Modification."
Determines the destination DN or FDN according to "DID Dial Registration."
Digits Modification Procedures
The System modifies the MDN number according to the following three parameters.
1. Digit to receive DID
The number of digits effective in the received MDN number.
2. Digits to delete
The number of digits to be deleted from the beginning of the digits processed in Step 1.
Features Guide
365
ISDN Features
3. Number to be added
The dials to be inserted at the beginning of the digits processed in Step 2.
[Example]
Digit to receive DID: 4 (digits)
Digits to delete: 1 (digit)
Number to be added: 2
The System modifies the received MDN number "4311" into "2311" as follows:
Processed in Step 2: 4311
311
The first digit 4 was deleted. This results in "311."
Processed in Step 3: 311
2311
The digit 2 was added to the beginning of "311." This results in "2311."
DID Dial Registration
The System converts the modified number into the destination DN or FDN according to this
table.
[Example]
The System searches for the number "2311" in the table. When matching is found, the call rings
the corresponding extension or floating station.
DID / MDN No.
(Max. 16 digits)
Destination
(Day)
Destination
(Night)
Name
(Max. 10 characters)
2311
2000
3000
PANASONIC
Conditions
• This service is available for ISDN BRI line only.
• What if the dialing digits received is not enough to decide the call destination?
If the number of digits received is less than the number which is programmed in "Digit to
receive DID," reorder tone is sent to the caller, or the call is redirected to the IRNA
destination (IRNA feature). This is determined by System Programming.
• What if the call destination is busy?
If the destination of an MDN call is in busy status, the caller may hear a busy tone, or the
call is redirected to the IRNA destination or the call waits until the destination becomes idle.
This is determined by System Programming.
Installation Manual References
• 2.5.6 BRI Card (KX-TD50288)
366
Features Guide
ISDN Features
Programming Guide References
• 1.8 BRI Port Assignment
• 2.8 System Option
– Destination Busy - DID
– Illegal Number - DID
• 3.2 Trunk Group
– Intercept Destination – Day / Night
• 4.2 Trunk Line
– Incoming Type
– [DID/TIE] Digits to delete
– [DID/TIE] Number to be added
– Digit to receive DID
• 4.3 Extension Line
– Intercept Destination — Day / Night
• 9.2 DID Dial Registration
– DID/MDN No.
Features Guide References
2.1
ISDN Features
• Integrated Services Digital Network (ISDN)
User Manual References
Not applicable.
Features Guide
367
ISDN Features
368
Features Guide
TIE Line Features
Section 3
TIE Line Features
Features Guide
369
TIE Line Features
3.1 TIE Line Features
Outside (CO) Line and TIE Line Connection
Description
TIE lines are usually used to link two or more distant locations where high volume calling
traffic exists. However, a person at a location outside of the TIE Line Network can also use it
by first making a CO call via public network to the nearest point of TIE Line Network for the
purpose of saving the toll call charge.
1. When a caller makes a CO call via DISA line
PBX-1
Local
Branch
Employee-1
CO
TG10
DISA
PBX Code 950
PBX-2
TIE Line
TG10
PBX Code 951
Ext. 1000
Inside of the TIE Line Network
Call Flow
1. Employee-1 at a local branch makes a CO call to PBX-1 via DISA line.
2. Employee-1 dials "77" (TIE Line Access Code).
3. Employee-1 dials 951-1000.
4. Employee-1 at a local branch will be connected to Ext.1000 of PBX-2.
Programming example:
To make up the TIE Line Network above, the following System Programming is required at
PBX-1 and -2 respectively.
PBX-1
• 2.7 Trunk to Trunk Restriction
• 8.2 TIE Routing Table
– PBX Code: 950
370
Features Guide
TIE Line Features
No. Leading Digits to
Digit
delete
01
951
Number to
be added
0
Trunk Group No.
01
02
03
04
05
10
02
:
PBX-2
• 2.7 Trunk to Trunk Restriction
• 8.2 TIE Routing Table
– PBX Code: 951
No. Leading Digits to
Digit
delete
01
950
Number to
be added
0
Trunk Group No.
01
02
03
04
05
10
02
:
2. When a caller makes a CO call according to "DID Dial Registration"
PBX-1
Local
Branch
Employee-1
DID (ISDN)/ PBX Code: None
DID Line
DID
TG10
CO 1234567
(ISDN)
PBX-2
TIE Line
/DID
Extension numbers
1000 - 1199
PBX Code: None
TG10
Extension numbers
2000 - 2299
Ext. 2000
Inside of the TIE Line Network
Call Flow
1. Employee-1 at a local branch makes a CO call to PBX-1 via DID (ISDN) or DID line.
2. PBX-1 converts the DID (ISDN) / DID number "1234567" into the destination DN or FDN
"2000" according to DID Dial Registration table.
3. Employee-1 at a local branch will be connected to Ext.2000 of PBX-2.
Features Guide
371
TIE Line Features
Programming example:
To make up the TIE Line Network above, the following System Programming is required at
PBX-1 and -2 respectively.
PBX-1
• 2.3 Numbering Plan
– (01) 1st Hundred Block Extension: 10
– (77) Other PBX 01: 2
• 8.2 TIE Routing Table
No. Leading Digits to
Digit
delete
01
2XX
Number to
be added
0
Trunk Group No.
01
02
03
04
05
10
• 9.2 DID Dial Registration
DID / MDN No.
(Max. 16 digits)
Destination
(Day)
Destination
(Night)
1234567
2000
2000
Name
(Max. 10 characters)
PBX–2
• 2.3 Numbering Plan
– (01) 1st Hundred Block Extension: 20
– (77) Other PBX 01: 1
• 8.2 TIE Routing Table
No. Leading Digits to
Digit
delete
01
1XX
0
Number to
be added
Trunk Group No.
01
02
03
04
05
10
Conditions
• Trunk to Trunk Restriction
Used to allow or restrict trunk-to-trunk path connection. To permit the TIE caller to make
a CO call via the TD500 System, the Trunk Group used for this purpose should be allowed
to relay the call by System Programming.
372
Features Guide
TIE Line Features
Programming Guide References
• 2.3 Numbering Plan
• 2.7 Trunk to Trunk Restriction
• 4.2 Trunk Line
– [DID/TIE] Digits to delete
– [DID/TIE] Number to be added
• 8.2 TIE Routing Table
– PBX Code
• 9.2 DID Dial Registration
Features Guide References
1.11 Transferring Features
• Call Forwarding
• Call Transfer
Features Guide
373
TIE Line Features
TIE Line and Outside (CO) Line Connection
Description
TIE Lines can be used to minimize the cost of calls to a distant location outside of the TIE Line
Network. A long distance call from one location may be a local call from another location. This
fact should be considered before making a long distance call. If the destination of the long
distance call is outside of the TIE Line Network, extension users first make a call to a distant
PBX via TIE Line and then can make a local CO call to the final destination through that PBX.
A Network of TIE Lines
PBX-1
TG10
PBX-2
TIE Line
PBX Code 950
TG10
TG09
CO
Outside Party
PBX Code 951
xxx-xxxx
Ext. 1000
Inside of the TIE Line Network
Call Flow
1. Ext.1000 dials 77-951-9 or 801 through 848 (TIE Line Access Code + PBX Code + CO
Access Code).
2. Ext.1000 may be required to enter a "DISA / TIE User Code" depending on System
Programming.*1
3. Ext.1000 hears a dial tone from an idle CO line of PBX-2.
4. Ext.1000 dials xxx-xxxx (phone number of the outside party).
Programming example:
To make up the TIE Line Network above, the following System Programming is required at
PBX-1 and -2 respectively.
PBX-1
• 8.2 TIE Routing Table
– PBX Code: 950
No. Leading Digits to
Digit
delete
01
951
0
Number to
be added
Trunk Group No.
01
02
03
04
05
10
02
*1
Step 2 is required when "TIE-to-CO Security Mode" is set to "Yes" at PBX-2.
374
Features Guide
TIE Line Features
PBX-2
• 2.7 Trunk to Trunk Restriction
• 4.2 Trunk Line
– [TIE Line] TIE-to-CO Security Mode
• 8.2 TIE Routing Table
– PBX Code: 951
No. Leading Digits to
Digit
delete
01
950
Number to
be added
0
Trunk Group No.
01
02
03
04
05
10
02
:
Conditions
• Trunk to Trunk Restriction
Used to allow or restrict trunk-to-trunk path connection. To permit the TIE caller to make
a CO call via TD500 System, the Trunk Group used for this purpose should be allowed to
relay the call by System Programming.
• DISA / TIE User Code
Used to allow certain extension users "TIE Line and Outside(CO) Line Connection." If
"TIE-to-CO Security Mode" of the Trunk Line is set to "Yes," an extension user must enter
a valid DISA / TIE User Code before making "TIE Line and Outside(CO) Line
Connection."
• Making "TIE Line and Outside(CO) Line Connection" is available only when your system
employs PBX Code (Location number) method for making / receiving TIE calls.
Programming Guide References
• 2.7 Trunk to Trunk Restriction
• 4.2 Trunk Line
– [DID/TIE] Digits to delete
– [DID/TIE] Number to be added
– [TIE Line] TIE-to-CO Security Mode
• 5.9 DISA/TIE User Code
• 8.2 TIE Routing Table
– PBX Code
Features Guide References
1.11 Transferring Features
• Call Forwarding
• Call Transfer
Features Guide
375
TIE Line Features
TIE Line and TIE Line Connection
Description
TIE calls among several different company locations can be done by dialing a 3 or 4-digit
extension number only, or by dialing a location number (PBX Code) and an extension number.
1. Extension Number only
1. Extension users can make a call via TIE line to other extension users in other PBXs within
a private network simply by dialing a 3 or 4-digit extension number.
A Network of TIE Lines
PBX-1
PBX-2
PBX Code: None
TIE Line
TG10
PBX Code: None
TG10
Extension numbers
1000 - 1199
Extension numbers
2000 - 2299
Ext. 1000
Ext. 2000
Call Flow
1. Ext.1000 dials 2000.
2. Ext.1000 is connected to Ext.2000 of PBX-2.
Programming example:
To make up the TIE Line Network above, the following System Programming is required at
PBX-1 and -2 respectively.
PBX–1
• 2.3 Numbering Plan
– (01) 1st Hundred Block Extension: 10
– (77) Other PBX 01: 2
• 8.2 TIE Routing Table
No. Leading Digits to
Digit
delete
01
376
2XX
0
Number to
be added
Trunk Group No.
01
02
03
04
05
10
Features Guide
TIE Line Features
PBX–2
• 2.3 Numbering Plan
– (01) 1st Hundred Block Extension: 20
– (77) Other PBX 01: 1
• 8.2 TIE Routing Table
No. Leading Digits to
Digit
delete
01
1XX
Number to
be added
0
Trunk Group No.
01
02
03
04
05
10
2. Location Number (PBX code) and Extension Number
1. Extension users can make a call to other extension users in other PBXs within a TIE Line
Network by dialing a location number (PBX Code) and an extension number. Each PBX in
the same TIE Line Network can have its unique flexible extension numbering plan.
A Network of TIE Lines
PBX-1
TG10
PBX-2
TIE Line
TG10
PBX Code 950
PBX Code 951
Ext. 1000
Ext. 1000
Call Flow
1. Ext.1000 of PBX-1 dials 77-951-1000.
2. Ext.1000 of PBX-1 is connected to Ext.1000 of PBX-2.
Programming example:
To make up the TIE Line Network above, the following System Programming is required at
PBX-1 and -2 respectively.
PBX-1
• 2.3 Numbering Plan
– (76) TIE Line Access: 77
• 8.2 TIE Routing Table
– PBX Code: 950
Features Guide
377
TIE Line Features
No. Leading Digits to
Digit
delete
01
951
Number to
be added
0
Trunk Group No.
01
02
03
04
05
10
02
:
PBX-2
• 2.3 Numbering Plan
– (76) TIE Line Access: 77
• 8.2 TIE Routing Table
– PBX Code: 951
No. Leading Digits to
Digit
delete
01
950
Number to
be added
0
Trunk Group No.
01
02
03
04
05
10
02
:
Conditions
None
Programming Guide References
• 2.3 Numbering Plan
– TIE Line Access
• 2.7 Trunk to Trunk Restriction
• 4.2 Trunk Line
– [DID/TIE] Digits to delete
– [DID/TIE] Number to be added
• 8.2 TIE Routing Table
– PBX Code
– Leading Digit
– Digits to delete
– Number to be added
– Trunk Group No.
• 9.2 DID Dial Registration
– DID/MDN No.
378
Features Guide
TIE Line Features
TIE Line Network – Alternate Routing
Description
When more than two PBXs at different locations are interconnected with a network of TIE
Lines, your KX-TD500 works as an intermediate switching office to other PBXs in the
network by relaying TIE calls from one PBX to another. A problem of telephone switching is
that blocking sometimes occurs on the network, and a call cannot be switched as required
because all the lines on a given route are occupied or unavailable. By utilizing this relay
function, several alternative routes can be set up beforehand in addition to the primary-route.
This permits TIE calls to be routed from "A to B" or "A through C to B" and so on. If the
primary-route is poor because of equipment failure or congestion, KX-TD500 bypasses it and
selects the secondary-route. On reception of a TIE call, KX-TD500 analyzes it to determine
the destination to which the call must be sent or the route by which the calls will be sent, and
then transmit it. Alternate Routing makes a TIE Line network more flexible in adapting to
peaks of traffic and it provides a variety of different routing plans.
A Network of TIE Lines
PBX-1
PBX Code: 951
TG 10
TG 11
PBX-2
PBX Code: 952
TG 10
TG 13
Ext. 1000
Ext. 2000
TG 11
TG 12
PBX Code: 953
PBX-3
TG 13
TG 12
PBX Code: 954
PBX-4
: Primary-route
: Secondary-route
Call Flow
1. Ext.1000 dials "77+952+2000."
2. When "952" is found in the table, TG10 (Hunt Sequence 01 for "952") is selected
automatically.
• If TG10 is not available, TG11 (Hunt Sequence 02) will be selected. In this case, the call
is sent to PBX-2 via PBX-3 and -4. The treatment of the call is decided by Routing Table
of PBX-3 and then PBX-4.
3. The call is sent to PBX-2.
Features Guide
379
TIE Line Features
Programming example:
To realize the call flow mentioned above, the following System Programming is required at
PBX-1, -3, and -4 respectively.
PBX-1
• 8.2 TIE Routing Table
– PBX Code: 951
No. Leading Digits to
Digit
delete
01
952
Number to
be added
0
Trunk Group No.
01
02
10
11
03
04
05
02
:
• 2.7 Trunk to Trunk Restriction
PBX-3
• 8.2 TIE Routing Table
– PBX Code: 953
No. Leading Digits to
Digit
delete
01
952
Number to
be added
0
Trunk Group No.
01
02
03
04
05
12
02
:
• 2.7 Trunk to Trunk Restriction
PBX-4
• 8.2 TIE Routing Table
– PBX Code: 954
No. Leading Digits to
Digit
delete
01
952
Number to
be added
0
Trunk Group No.
01
02
03
04
05
13
02
:
• 2.7 Trunk to Trunk Restriction
380
Features Guide
TIE Line Features
Note
• If you want to restrict "call relay from PBX-1 to PBX-2 via PBX-3," set TG11 to "Yes" at
PBX-3 using Trunk to Trunk Restriction Programming.
Conditions
None
Programming Guide References
• 2.7 Trunk to Trunk Restriction
• 4.2 Trunk Line
– [DID/TIE] Digits to delete
– [DID/TIE] Number to be added
• 8.2 TIE Routing Table
– PBX Code
Features Guide References
None
Features Guide
381
TIE Line Features
TIE Line Service
Description
A TIE line is a privately leased communication line between two or more PBXs, which
provides effective communications between company members at different locations.
TIE lines can be used to call through KX-TD500 to reach another switching system (PBX or
CO). By utilizing the TIE lines, the KX-TD500 can support not only communications with the
public network but with other locations of the company in the private network of which your
KX-TD500 can be a part.
To make a call to a person at a distant company location, an extension user must first obtain
the appropriate TIE line to that person's PBX, and then dial the extension number only or a
location number plus extension number.
A Network of TIE Lines
1. Interfaced by a TIE channel of T1 (Digital)
KX-TD500 or other
manufacturers’ PBX
KX-TD500
T1
TIE Line (Digital) T1
Digital trunk
Digital trunk
TIE channel
TIE channel
Hardware Requirement: T1 Digital Trunk card (KX-T96187)
2. Interfaced by a PRI23 card (Digital)—Qsig
KX-TD500 or other
manufacturers’ PBX
KX-TD500
PRI23
(Master)
PRI23 Line (Digital) PRI23
(Slave)
Hardware Requirement: PRI23 card (KX-TD50290)
Numbering Plan:
Extension users can make a call over the TIE Line Network to other extension users in a distant
location by one of the following two ways: (Please refer to "TIE Line and TIE Line
Connection.")
a) Extension Number only
Extension Number
382
Features Guide
TIE Line Features
b) Location Number (PBX Code) + Extension Number
TIE Line Access Code
+ PBX Code
+ Extension Number
or
CO (TIE) button
Routing Procedure 1: TIE Routing Table
Provides for the routing of calls over the TIE Line Network. Up to 36 routing patterns can be
programmed in this table. This table is referenced by the system to identify the trunk route,
when an extension user made a TIE call by dialing the feature number for "TIE Line Access"
or "Other PBX 01-16." A routing pattern appropriate for each call is decided by the first 3 digits
(except TIE Line Access code) of the dialed number.
• Routing Table Override
If a TIE call is made by pressing a CO button, this table is not referenced by the system
and the call is routed over the specified TIE line directly.
(Programming Example)
A Network of TIE Lines
PBX-1
PBX-2
TIE Line
TG10
TG10
PBX Code 950
PBX Code 951
Ext. 1000
Ext. 1000
TIE Routing Table
No. Leading Digits to
Digit
delete
01
951
0
Number to
be added
Trunk Group No.
01
02
03
04
05
10
02
:
When "(TIE Line Access Code) + 951 + 1000" is dialed by an extension user, the routing
pattern for this call is decided by "951." Then the call is routed over TG10.
Features Guide
383
TIE Line Features
Routing Procedure 2: Routing Flow Chart (1)
When a call is made by an extension user in your PBX
Analyzing extension dialed number
Extension
Own Ext. No?
Yes
TIE trunk
CO
No
Is the leading 3
digits registered
in the table?
No
Yes
Calling to Extension
384
Calling to TIE
Reorder Tone
Calling to CO
Features Guide
TIE Line Features
Routing Procedure 3: Routing Flow Chart (2)
Analyzing digits sent from the
other PBX.
No
No
Does the leading 3 digits of
the received digits match your
PBX Code?
Yes
Is your PBX's CO access code
or extension number included No
in the received digits?
Yes
Is there a CO access code of
your PBX in the received digits?
Yes
Is "Trunk to Trunk
Restriction" of the selected
Trunk Group set to "Yes"?
No
Calling to CO.
Yes
Sends reorder tone.
Is there your PBX's extension No
number in the received digits?
Yes
Does that extension actually
exist?
Yes
Is it idle?
No
Yes
Calling to the specified
extension.
Features Guide
No
Sends busy
tone.
Is it an extension number of
other PBX's?
No
Sends reorder tone.
Yes
Trunk Group for making an
outgoing TIE call is decided
by a Routing Table.
Is "Trunk to Trunk
Restriction" of the selected
Trunk Group set to "Yes"?
No Sends digits
received from one
PBX to another.
Yes
Sends reorder tone.
385
TIE Line Features
Conditions
• Basic Programming
The Programming items listed in the following "Programming Guide References" are
always required to make use of TIE lines.
• Application Programming
Programming items required vary depending on a type of applications. Please refer to the
following features in this section for further information about each application
programming.
– Outside (CO) Line and TIE Line Connection
– TIE Line and Outside (CO) Line Connection
– TIE Line and TIE Line Connection
– TIE Line Network – Alternate Routing
Installation Manual References
• 2.5.4 T1 Digital Trunk Card (KX-T96187)
• 2.5.7 PRI23 Card (KX-TD50290)
Programming Guide References
• 1.2 Slot Assignment
• 1.6 T1 Port Assignment
– Channel Type
– Group No.
• 1.9 PRI Port Assignment
– Type
– Group No.
• 2.3 Numbering Plan
– TIE Line Access
– Other PBX 01 - Other PBX 16
• 2.5 System Timer
– TIE Inter-digit Time
• 4.2 Trunk Line
– Group No.
– Incoming Type
– [DID/TIE] Digits to delete
– [DID/TIE] Number to be added
– Start Signal Type
• 4.3 Extension Line
– [CLIP Number] Public
– [CLIP Number] Private
• 4.7 ISDN Extension Line
– [CLIP Number] Public
– [CLIP Number] Private
386
Features Guide
TIE Line Features
Features Guide References
1.11 Transferring Features
• Call Transfer
User Manual References
Not applicable.
Features Guide
387
TIE Line Features
388
Features Guide
Section 4
Tones/Ring Tones
Features Guide
389
Tone / Ring Tone
Tone Patterns
1s
Confirmation Tone 1
Confirmation Tone 2
Confirmation Tone 3
Confirmation Tone 4
Dial Tone 1
Dial Tone 2
Dial Tone 3
Dial Tone 4
Busy Tone
Reorder Tone
Ringback Tone 1
Ringback Tone 2
Do Not Disturb (DND)
Tone
CO-to-CO Line Call
Limit Warning Tone
390
Features Guide
Tone Patterns
15 s
Hold Alarm Tone
Call Waiting Tone 1
(outside/intercom)
5s
Call Waiting Tone 2
(outside)
Call Waiting Tone 2
(intercom)
1s
Outside Calls /
Outside Call Hold Recall
Intercom Calls /
Intercom Hold Recall
Doorphone Calls /
Timed Reminder
Callback Ringing
(Camp-on Recall)
Features Guide
391
Tone / Ring Tone
392
Features Guide
Index
Section 5
Index
Features Guide
393
Index
A
Absent Message Capability 327
Account Code Entry 16
Alternate Calling—Ring/Voice 153
ANSWER and RELEASE buttons Operation 227
Answering Features 227
Answering, Direct Trunk 229
Attended Features 117
Audible Tone Features 284
Automatic Callback Busy (Camp-On) 155
Automatic Calling Cancel 18
Automatic Configuration 19
Automatic Hold—For Hold 243
Automatic Hold—For Transfer 244
Automatic Route Selection (ARS) 156
Automatic Station Release 202
B
Background Music (BGM) 296
Background Music (BGM)—External 21
Bilingual Display 329
Busy Lamp Field 330
Busy Station Signaling (BSS) 163
Button Features 310
Button, Direct Station Selection (DSS) 310
Button, Flexible 311
Button, Line Access 314
Buttons on Proprietary Telephones and DSS Consoles 318
C
Call Directory 331
Call Forwarding 251
Call Forwarding / Do Not Disturb 333
Call Forwarding—All Calls to an Incoming Group
256
Call Hold 245
Call Log, Incoming 334
Call Log, Outgoing 337
Call Park 247
Call Pickup 230
Call Splitting 248
Call Transfer 258
Call Waiting 233
Call Waiting from Central Office 236
Caller ID Service 117
Caller ID Service on T1 Line 119
Calling Line Identification Presentation (CLIP) 356
Calling Line Identification Restriction (CLIR) 358
Calling Name Identification Presentation (CNIP)
360
Calling Name Identification Restriction (CNIR)
361
Calling Party Control (CPC) Signal Detection 22
Class of Service (COS) 24
Conference, 3-Party 266
394
Conference, 5-Party 268
Conference, Unattended 270
Confirmation Tones 284
Consultation Hold 249
Conversation Features 266
D
Data Line Security 272
Dial Tones, Distinctive 286
Dial Type Selection 26
Dialing Features 202
DIL 1:N Group 27
Direct In Lines (DIL) 121
Direct Inward Dialing (DID) 124, 362
Direct Inward System Access (DISA) 128
Display Contrast Adjustment 338
Display Features 327
Display, Call Information 339
Display, Date and Time 341
Display, Self-Extension Number 342
Do Not Disturb (DND) 216
Do Not Disturb (DND) Override 165
Door Opener 28
Doorphone Call 273
DSS Console 298
E
Electronic Station Lockout 166
Emergency Call 167
End-to-End DTMF Signaling (Tone Through) 274
Executive Busy Override 168
Executive Busy Override Deny 237
Extension Group 29
External Feature Access 275
External Modem Control 32
EXtra Device Port (XDP) 10
F
Fault Recovery/Diagnostics 112
Flash 277
Flexible Numbering 34
Floating Station 39
Full One-Touch Dialing 203
G
General Features 9
H
Handset Microphone Mute 301
Handset/Headset Selection 302
Hands-free Answerback 238
Hands-free Operation 278
Hold Recall 288
Holding Features 243
Host PBX Access 41
Features Guide
Index
I
P
Incoming Group 42
Integrated Services Digital Network (ISDN) 350
Integrated Services Digital Network (ISDN) Extension 354
Integration, Automated Attendant (AA) Service 45
Integration, DPT 48
Integration, Inband 51
Integration, Voice Mail (VM) Service 54
Integration, VPS 60
Inter Office Calling 170
Intercept Routing 261
ISDN Attended Features 362
ISDN Features 349, 350
ISDN Originating Features 356
Paging 293
Paging Features 293
Paralleled Telephone 82
Pause Insertion, Automatic 207
PDN Call 180
Phantom Extension 84
Pickup Dialing (Hot Line) 208
Power Failure Re-Start 115
Power Failure Transfer 116
Privacy Release 280
Privacy, Automatic 281
Proprietary Telephone Features 296
Pulse to Tone Conversion 282
L
LED Indication 323
Limited Call Duration 62
Line Preference—Incoming (No Line/Prime Line/
Ringing Line) 239
Line Preference—Outgoing (Idle Line/No Line/
Prime Line) 172
Live Call Screening (LCS) 241
Local Alarm 112
Lockout 64
Log-In/Log-Out 218
M
Manager Extension 65
Message Waiting 343
Microphone Mute 303
Mixed Station Capabilities 66
Multiple Directory Number (MDN) Ringing Service 365
Music on Hold 68
N
Night Service 70
O
Off Premise Extension (OPX) 73
Off-Hook Call Announcement (OHCA) 174
Off-Hook Call Announcement (OHCA), Whisper
176
Off-Hook Monitor 279
One-Touch Dialing 205
One-Touch Transfer 263
Operator Call 178
Operator Group 74
Originating Features 153
Outgoing Message (OGM) 79
Outgoing Message (OGM) Group 81
Outside (CO) Line and TIE Line Connection 370
Features Guide
Q
Quick Dialing 210
R
Redial 211
Released Link Operation 86
Remote Station Feature Control 87
Remote Station Lock Control 89
Ring Group 134
Ringing Features 216
Ringing Tone Selection 290
Ringing Transfer 265
Ringing, Delayed 291
Ringing, Discriminating 292
S
Secret Busy Override 181
Secret Dialing 90
Special Display Features 345
Station Hunting 220
Station Message Detail Recording (SMDR) 91
Station Program Clear 304
Station Programming 306
Station Programming Data Default Set 308
Station Speed Dialing 213
System Administration 11
System Data Default Set 96
System Expansion 10
System Feature Access Menu 346
System Features 16
System Programming and Diagnosis with Personal
Computer 11
System Speed Dialing 214
T
T1 Carrier 97
Tenant Service 99
TIE Line and Outside (CO) Line Connection 374
TIE Line and TIE Line Connection 376
TIE Line Features 369, 370
395
Index
TIE Line Network – Alternate Routing 379
TIE Line Service 382
Timed Reminder (Wake-Up Call) 222
Timed Reminder, Remote (Wake-Up Call) 225
Time-Out, Variable 101
Toll Restriction 183
Toll Restriction for Special Carrier Access 191
Toll Restriction Override by Account Code Entry
192
Toll Restriction Override for System Speed Dialing
194
Traffic Measurement 14
Transferring Features 251
Trunk Access 195
Trunk Answer From Any Station (TAFAS) 136
Trunk Busy-Out 104
Trunk Connection Assignment—Outgoing 199
Trunk Group 108
Trunk Route Control 110
Two-Way Recording into the Voice Mail 283
U
Uniform Call Distribution (UCD) 138
User Programming with Proprietary Telephone 15
V
Volume Control—Speaker/Handset Receiver/
Headset/Ringer 309
W
Walking COS 200
Walking Station 111
396
Features Guide
Index
Features Guide
397
Panasonic Consumer Electronics Company
Division of Matsushita Electric Corporation of America
One Panasonic Way
Secaucus, NJ 07094
Panasonic Sales Company
Division of Matsushita Electric of Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park
Carolina, Puerto Rico 00985
http://www.panasonic.com/csd
Copyright:
This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC).
You may print out this manual solely for internal use with this model. Except above, you may not reproduce
this manual in any form, in whole or part, without the prior written consent of PCC and its licensee.
2000 Panasonic Communications Co., Ltd. All Rights Reserved.
Printed in Japan
PSQX1494SA KK0899MN6113 (M)

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