Panasonic S-ICX Cordless Telephone User Manual

Panasonic S-ICX Cordless Telephone User Manual

a

User Guide

Supports ICX and S-ICX Version 5.0

Section 750

Key Phone

User Guide

ICX (International) Version 5.0

Issued October 2000

The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Matsushita Communication Industrial Co. Ltd (MCI).

Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to the said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically, is prohibited without permission of the Matsushita Communication Industrial Co. Ltd (MCI).

©Copyright 2000 by Matsushita Communication Industrial Co. Ltd (MCI)

All rights reserved.

Contents

Preface.............................................................................. 7

How to Use This Manual .......................................................... 7

What This Manual Contains ..................................................... 7

Notation Used ........................................................................... 8

For More Information ............................................................... 8

Understanding Your Phone ........................................... 9

Non-Display Phones ................................................................. 9

Small-Display Phones ............................................................... 11

Changing the Default Display............................................... 13

Understanding Display Information...................................... 13

Using Variable Mode ............................................................ 14

Large-Display Phones ............................................................... 15

Changing the Default Display............................................... 17

Understanding Display Information...................................... 18

Setting Up Your Phone.................................................... 21

Adjusting Volume and Display Settings................................... 21

Setting Up Flexible Function Keys........................................... 22

Setting Up One-touch Keys ...................................................... 23

Setting Up Speed Dialling ........................................................ 25

Assigning and Deleting PSD Numbers ................................. 25

Assigning SSD Numbers ...................................................... 28

Linking System Speed Dial Numbers ................................... 28

Assigning and Deleting Names for PSD Numbers ............... 29

Setting User maintenance Functions......................................... 33

To Enter User Maintenance Mode: ....................................... 35

Placing Outside Calls ...................................................... 49

Accessing an Outside Line........................................................ 49

Using Account Codes ............................................................... 50

Non-verified Account Codes ................................................ 50

Verified Account Codes........................................................ 51

Redialing Outside Numbers ...................................................... 51

Using Speed Dialling ............................................................... 52

Dialling Speed Dial Numbers .............................................. 52

Checking Speed Dial Numbers ............................................. 54

Handling Incoming Calls ................................................. 57

3

Answering Calls........................................................................ 57

Using Call Hold ........................................................................ 58

Transferring Calls ..................................................................... 59

Supervised Transfers............................................................. 59

Unsupervised Transfers......................................................... 60

Call Pickup................................................................................ 61

Extension Group Pickup ....................................................... 61

Extension Direct Pickup........................................................ 62

Trunk Group Pickup.............................................................. 62

Trunk Direct Pickup.............................................................. 62

Call Park.................................................................................... 63

Communicating Within Your Office ............................... 65

Calling Other Extensions .......................................................... 65

Switching Between Tone and Voice Calling ........................ 66

Using Paging ............................................................................. 67

Answering a Page (Meet-Me Answer).................................. 67

Answering a Page with Universal Night Answer ..................... 68

Making Announcements to Busy Extensions ........................... 68

Answering an Announcement ............................................... 69

Transferring Calls with an Announcement ........................... 69

Using Call Forwarding.............................................................. 69

Using Camp-on (Call Waiting) ................................................. 72

Using Message Waiting/Callback............................................. 75

Using Do-Not-Disturb .............................................................. 76

Using Absence Messages.......................................................... 77

Locking Your Extension ........................................................... 78

Using Additional Features .............................................. 81

Using the MIC Key ................................................................... 81

Using Off-Hook Monitor .......................................................... 82

Using Handsfree Answerback and Handsfree Operation ......... 82

Using Voice Recognition .......................................................... 83

Using the Flash Feature ............................................................ 83

Making Conference Calls ......................................................... 83

Controlling Background Music................................................. 84

Using Timed Reminders ........................................................... 85

Using Caller ID ......................................................................... 85

4

Caller ID Call Log................................................................. 85

Call Log Operation for a Small-display Phones ................... 86

Call Log Format for the Large-Display Phone ..................... 87

Walking TRS (Call BArring) Class of Service......................... 88

Using Directory Numbers ......................................................... 89

Using Zip Mode ........................................................................ 92

Room Monitoring...................................................................... 92

Silent monitor............................................................................ 93

5

6

PREFACE

The Key Telephone User Guide is for anyone who uses a Panasonic digital telephone in conjunction with the Panasonic ICX and S-ICX. The ICX and S-ICX are a telephone system that provides you with a powerful set of features for handling calls.

This manual provides an overview of the following digital phones and offers detailed information about using the features provided by the ICX and S-ICX:

U.K.

Hong Kong/Other

• 12 key-Standard

• 12 key-Speakerphone

VB-D411UK VB-44220TX

VB-44221HK

• 12 key-Display Speakerphone VB-D411DSUK VB-44223TX/HK

• 12 key-Large Display Speakerphone VB-D411LDSUK VB-44225TX/HK

• 12 key-Soft key Display Speakerphone VB-D411DSVUK VB-44224HK/TX

• 24 key-Display VB-D611DUK

• 24 key-Display Speakerphone

• EM24-24 key Expansion Module

• DSS-72 key DSS/BLF

VB-D611DSUK

VB-D331UK

VB-D631UK

VB-44233TX/HK

VB-44310HK

VB-44320HK

HOW TO USE THIS MANUAL

We recommend that you read the entire manual before using your digital phone, in order to get a clear idea of its capabilities.

WHAT THIS MANUAL CONTAINS

This manual contains the following chapters:

• Chapter 1, “Understanding Your Phone” - Describes features of Panasonic

digital telephones.

• Chapter 2, “Setting Up Your Phone” - Provides procedures for setting up

telephone features such as Flexible Function (FF) keys.

ICX-50-750 ICX (International), issued October 2000 7

Notation Used

• Chapter 3, “Placing Outside Calls” - Provides procedures for making outside

calls.

• Chapter 4, “Handling Incoming Calls” - Provides several procedures for

answering calls.

• Chapter 5, “Communicating Within Your Office” - Provides procedures for

handling internal calls.

• Chapter 6, “Using Additional Features” - Provides procedures for using

additional features.

• Appendix A, “Dial Code List.” - Provides a list of dial codes used for

programming FF keys.

• Appendix B, “Customized PSD Bin Numbers.” - Provides a table for

documenting or tracking your personalized list of speed dial numbers.

NOTATION USED

This user guide uses the following conventions:

• References to chapters and sections are enclosed in quotation marks and

include the title and page number. For example: “Setting Up Flexible Function

Keys” on page 22.

• References to information you are to enter or dial are printed in boldface, mixed-case characters. For example: Enter 73*.

• References to the telephone keypad are printed in bold, upper case characters.

For example: Press the HOLD key.

FOR MORE INFORMATION

For more information about features available with the Panasonic ICX and S-ICX systems and digital phones, contact your system administrator or ICX and S-ICX dealer, or refer to the Panasonic publication Section 700: Feature Operation.

8 ICX (International), issued October 2000 ICX-50-750

1. UNDERSTANDING YOUR PHONE

The following information in this chapter will familiarize you with your Panasonic digital phone and enable you to effectively use its call-handling features:

• Non-Display Phones (page 9)

• Small-Display Phones (page 11)

• Large-Display Phones (page 15)

• Using Variable Mode (page 14)

• Changing the Default Display (pages 13 and 17)

• Understanding Display Information (pages 13 and 18).

NON-DISPLAY PHONES

Non-display phones do not have a Liquid Crystal Display (LCD). Table 1 on page

10 describes the features (1-18 below) that are typical of non-display phones.

Figure 1. Non-display phone

ICX-50-750 ICX (International), issued October 2000 9

1. Understanding Your Phone

Table 1. Non-display phone features

#

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

Feature Description

Message Waiting Indicator Indicates that you have a message.

PROG Key Used to program Flexible Function (FF) and onetouch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls.

CONF Key

One-Touch Keys

Flexible Function (FF)

Keys

DND/CF Indicator

MIC Indicator

Used to establish conference calls and to check FF key and one-touch features.

Used to make outside calls or to access system features.

Used to access outside lines or to access system features.

Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.

Indicates that your voice is not muted (i.e., party on the other end can hear you). Goes off when your hands-free microphone is muted and flashes when your handset is muted.

INT Indicator

ON/OFF Indicator

FL/R Key

REDIAL Key

MEMORY Key

ON/OFF Key

LINE Key

VOLUME Key

HOLD Key

Microphone

Speaker

Lights when you are on a call and flashes when you hold a call.

Lights when the ON/OFF key has been pressed.

Used to end an outside call and to either restore outside dial tone or switch to external dial tone status without hanging up the receiver.

Used to redial the last number dialled.

Used to access speed dialling or enter account codes.

Used to make a call without lifting the handset or to turn the speaker on and off.

Used to seize a free outside line.

Used to adjust the level of tones, background music, ringing, receiver volume, and display contrast.

Used to hold calls, to retrieve held calls, and to complete FF key programming.

Used to talk to another party without using the handset.

Outputs tones and voice at your extension.

10 ICX (International), issued October 2000 ICX-50-750

1. Understanding Your Phone

SMALL-DISPLAY PHONES

Small-display phones have a display containing two lines of text. Table 2 on page 11

describes the features (1-22 below) that are typical of small-display phones.

Figure 2. Small-display phone

Table 2. Small-display phone features

#

1

2

3

4

Feature Description

Message Waiting Indicator Indicates that you have a message.

Display

MODE Key

Displays information about the phone’s status, menus, and dialling directories.

Used to change display modes from Default Mode to Speed Dial Mode or Extension Directory Mode.

END Key Used to exit Directory Mode and return the display to Default Mode.

ICX-50-750 ICX (International), issued October 2000 11

1. Understanding Your Phone

#

5

6

9

10

7

8

11

12

CONF Key

One-Touch Keys

Flexible Function (FF)

Keys

DND/CF Indicator

INT Indicator

MIC Indicator

13

14

Feature

Soft Keys

PROG Key

ON/OFF Indicator

FL/R Key

15

16

REDIAL Key

MEMORY Key

17

18

ON/OFF Key

LINE Key

VOLUME Key

19

20

HOLD Key

21

22

Microphone

Speaker

Description

Used to select speed dial directories or numbers.

Used to program Flexible Function (FF) and onetouch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls.

Used to establish conference calls and to check FF key and one-touch features.

Used to make outside calls or to access system features.

Used to access outside lines or to access system features.

Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.

Lights when you are on a call and flashes when you hold a call.

Indicates that your voice is not muted (i.e., party on the other end can hear you). Goes off when your hands-free microphone is muted and flashes when your handset is muted.

Lights when the ON/OFF key has been pressed.

Used to end an outside call and to either restore outside dial tone or switch to external dial tone status without hanging up the receiver.

Used to redial the last number dialled.

Used to access speed dialling or enter account codes.

Used to make a call without lifting the handset or to turn the speaker on and off.

Used to seize a free outside line.

Used to adjust the level of tones, background music, ringing, receiver volume, and display contrast.

Used to hold calls, to retrieve held calls, and to complete FF key programming.

Used to talk to another party without using the handset.

Outputs tones and voice at your extension.

12 ICX (International), issued October 2000 ICX-50-750

1. Understanding Your Phone

Changing the Default Display

The MODE key enables you to change the software mode of the display from

Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial

[SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables you to return the display to Default Mode.

While in Directory Mode, the soft keys enable you to view either the SSD, PSD, or

Extension directories. After selecting the desired directory, the soft keys also enable you to either view or dial speed dial or extension numbers. (For more information on

using directories to make calls, see “Dialling Speed Dial Numbers” on page 52 and

“Calling Other Extensions” on page 65.)

While in Variable Mode, you can also use the soft keys to access various system features.

Notes:

• You must be in Directory Mode to view speed dial and extension directories or dial speed dial numbers using the soft keys.

• The system features displayed in Variable Mode require system programming.

To display the Directory Mode on a small-display phone

1. (A)Press the MODE key one time to access the speed dial directories. (SSD and PSD appear on the second line of the display.)

OR

(B) Press the MODE key twice to access the Extension Directory. (EXT appears on the second line of the display.)

2. Press the END key to return to Default Mode.

Understanding Display Information

Display information indicates the status of the phone. However, this information will vary depending on how the phone is programmed and its status. Several of the more common displays are illustrated below.

Figure 3. Idle condition for small-display phone (display default)

Extension

113 Brandy

User name

ICX-50-750 ICX (International), issued October 2000 13

1. Understanding Your Phone

Figure 4. Messages received for small-display phone

Number of messages

MSG Carter

Figure 5. Reminder alarm for small-display phone

Alarm time

Alarm 12:30PM

Figure 6. Incoming outside call for small-display phone

Incoming outside call

INCM CO

113

#03

Brandy

Figure 7. Outside call in progress for small-display phone

Outside call in progress

On Line

113

0’15

Brandy

Person that left the first message

Alarm indicator

Outside line number

Call duration

Figure 8. Internal calling in use for small-display phone

Intercom call

Talk

113

Greg

Brandy

Called party

Using Variable Mode

Using Variable Mode allows you to use the soft keys to access programmed system features when your phone is in the following states:

• During an intercom call

• During a trunk dial tone

• During a trunk call

• After dialling a busy extension.

To activate Variable Mode on a small-display phone

1. Lift the handset or press the ON/OFF key.

14 ICX (International), issued October 2000 ICX-50-750

1. Understanding Your Phone

2. Press the Variable Mode Key.

3. Replace the handset or press the ON/OFF key.

To use Variable Mode on a small-display phone

1. After turning Variable Mode on, the display will reflect the programmed features during an intercom call, trunk dial tone, trunk call, or after dialling a busy extension.

2. Press the > or < key next to the desired feature.

LARGE-DISPLAY PHONES

Large-display phones are distinguished by their large displays. Table 3 on page 16

describes the features (1-23 below) that are typical of large-display phones.

Figure 9. Large-display phone

ICX-50-750 ICX (International), issued October 2000 15

1. Understanding Your Phone

Table 3. Large-display phone features

#

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

Feature Description

Message Waiting Indicator Indicates that you have a message.

Display

Soft Keys

Displays information about the phone’s status, menus, and dialling directories.

Used to select menus, directories, speed dial numbers, and to access call-handling features.

PROG Key

CONF Key

MIC Key

MENU Key

Used to program FF and one-touch keys, to adjust ringer volume and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls.

Used to establish conference calls and to check

Flexible Function (FF) and one-touch key settings.

Used to activate/deactivate the Microphone/Mute function. When activated, the party on the other end can hear you. (See item 13, MIC Indicator.)

Used to return to the default Main Menu screen which contains the following items:

• Personal Dial

• System Dial

• Extension

• Function System

• Function Ext

PREV Key

NEXT Key

Flexible Function (FF)

Keys

DND/CF Indicator

INT Indicator

MIC Indicator

ON/OFF Indicator

FL/R Key

REDIAL Key

Used to return to the previous screen.

Used to advance to the next screen.

Used to access outside lines or to access system features.

Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.

Lights when you are on a call and flashes when you hold a call.

Indicates that your voice is not muted (i.e., party on the other end can hear you). Goes off when your hands-free microphone is muted and flashes when your handset is muted.

Lights when the ON/OFF key has been pressed.

Used to end an outside call and to either restore outside dial tone or switch to external dial tone status without hanging up the receiver.

Used to redial the last number dialled.

16 ICX (International), issued October 2000 ICX-50-750

1. Understanding Your Phone

#

17

Feature

MEMORY Key

21

22

23

18

19

20

ON/OFF Key

LINE Key

VOLUME Key

HOLD Key

Microphone

Speaker

Description

Used to access speed dialling or enter account codes.

Used to make a call without lifting the handset or to turn the speaker on and off.

Used to seize a free outside line.

Used to adjust level of tones, background music, ringing, receiver volume, and display contrast.

Used to hold calls, to retrieve held calls, and to complete FF key programming.

Used to talk to another party without using the handset.

Outputs tones and voice at your extension.

Changing the Default Display

The ten soft keys located alongside the display on a large-display phone allow you to change the software mode of the display. Instead of displaying the Main Menu

(Default Mode) for instance, you can set your phone to display one of the following directories or menus:

• Personal Dial - Allows you to program, view, or dial PSD numbers using the soft keys.

• System Dial - Allows you to view or dial SSD numbers using the soft keys.

• Extension - Allows you to view or dial other extensions using the soft keys.

• Function System - Allows you to access most key telephone features, such as

Call Forwarding, Do-Not-Disturb (DND), Microphone Mute, Background

Music, Call Pickup, Account Codes, etc.

• Function Extension - Allows you to assign frequently used phone features for easy access. Most items found under the Function System Menu can be assigned to the Function Extension Menu in any order you desire.

To display a directory or menu on a large-display phone

1. Press the soft key to the left of the desired directory or menu. (The selected directory or menu of feature displays.)

2. Press the MENU key to return to the Main Menu.

Note: Menus are programmable or customizable per extension. Therefore, the actual menu that displays depends on your system configuration.

ICX-50-750 ICX (International), issued October 2000 17

1. Understanding Your Phone

Understanding Display Information

Display information indicates the status of the phone. However, this information will vary depending on how the phone is programmed and its status. Several of the more common displays are illustrated below.

Figure 10. Idle condition for large-display phone (display default)

Extension

113

PERSONAL DIAL

SYSTEM DIAL

EXTENSION

FUNCTION SYSTEM

FUNCTION EXT

Brandy

User name

Figure 11. Messages received for large-display phone

Number of messages

MSG

PERSONAL DIAL

SYSTEM DIAL

EXTENSION

FUNCTION SYSTEM

FUNCTION EXT

Carter

Person that left the first message

Figure 12. Reminder alarm for large-display phone

Alarm time

Alarm 12:30PM

PERSONAL DIAL

SYSTEM DIAL

EXTENSION

FUNCTION SYSTEM

FUNCTION EXT

Alarm indicator

18 ICX (International), issued October 2000 ICX-50-750

1. Understanding Your Phone

Figure 13. Incoming outside call for large-display phone

Incoming outside call

INCM CO

113 Brandy

PERSONAL DIAL

SYSTEM DIAL

EXTENSION

FUNCTION SYSTEM

FUNCTION EXT

#03

Outside line number

Figure 14. Outside call in progress for large-display phone

Outside call in progress

On Line

0’15

113 Brandy

PERSONAL DIAL

SYSTEM DIAL

EXTENSION

FUNCTION SYSTEM

FUNCTION EXT

Figure 15. Intercom calling in use for large-display phone

Intercom call

Talk Greg

113

PERSONAL DIAL

SYSTEM DIAL

EXTENSION

FUNCTION SYSTEM

FUNCTION EXT

Brandy

Call duration

Called party

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1. Understanding Your Phone

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20 ICX (International), issued October 2000 ICX-50-750

2. SETTING UP YOUR PHONE

You can use the procedures in this chapter to customize your phone for the following:

• Adjusting Volume and Display Settings (page 21)

• Setting Up Flexible Function Keys (page 22)

• Setting Up One-touch Keys (page 23)

• Setting Up Speed Dialling (page 25)

• Assigning and Deleting Personal Speed Dial (PSD) Numbers (page 25)

• Linking System Speed Dial Numbers (page 28)

• Assigning and Deleting Names for PSD Numbers (page 29).

• Setting User maintenance Functions (page 33)

ADJUSTING VOLUME AND DISPLAY SETTINGS

You can adjust the volume or display of the following by pressing the

VOLUME

key:

• Intercom and incoming ringer

• Handset

• Speaker

• Display contrast of your phone.

To adjust the volume of your phone while it is in use

1. Press the VOLUME key:

a. During ringing to adjust the intercom or incoming ring tone.

b. During a call to adjust the handset or speaker volume.

To adjust the ringer volume of your phone while it is idle

1. Press the ON/OFF key.

2. Press the PROG key.

3. Enter 9, then 1 to adjust the incoming ring tone. (The phone produces a tone.)

ICX-50-750 ICX (International), issued October 2000 21

2. Setting Up Your Phone

OR

Enter 9, then 2 to adjust the intercom ring tone. (The phone produces a tone.)

4. Press the VOLUME key.

5. Press the ON/OFF key.

To adjust the display contrast of your phone

Note: This task requires a display phone.

1. While the phone is idle, press the # key.

2. Press the VOLUME key several times as needed.

SETTING UP FLEXIBLE FUNCTION KEYS

You can set up Flexible Function (FF) keys to initiate system features or to assign specific extension numbers.

Note: You cannot set up FF keys that are dedicated to outside lines. Contact your system administrator or ICX and ICXHD dealer to make changes to dedicated FF keys.

To set up FF keys

1. Pickup the handset or press the ON/OFF key.

2. Press the PROG key.

3. Press the FF key to be programmed.

4. Do one of the following:

If . . .

You want one-key assess to a certain feature:

Notes:

• You must enter a dial code when

assigning features. (See Appendix A,

“Dial Code List” on page 95.)

• Not all dial codes can be stored in FF keys

**You want one-key access to a specific extension number, plus the ability to pick up the extension’s calls and know when the extension is busy:

Then . . .

a. For a fixed dial code, press the REDIAL key. For a flexible dial code, proceed to step b.

b. Enter one of the dial codes listed in

Appendix A, “Dial Code List” on page

95.

Enter the extension number.

22 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

If . . .

Then . . .

**If you assign an extension number to an FF key, the FF key will light red when the extension is busy. It will light green when Do-Not-Disturb (DND) or Call Forwarding is set. In addition, you can pick up a call that is ringing or on hold at the extension by simply pressing the FF key when it is flashing.

5. Press the HOLD key.

6. Repeat steps 2-5 to program additional keys.

7. Replace the handset or press the ON/OFF key.

To clear an FF key’s programming

1. Pick up the handset or press the ON/OFF key.

2. Press the PROG key.

3. Press the desired FF key.

4. Press the HOLD key.

5. Replace the handset or press the ON/OFF key.

To check the FF key’s setup

Note: This task requires a display phone.

1. Pick up the handset or press the ON/OFF key.

2. Press the CONF key.

3. Press the FF key. The assigned function appears on the display.

4. Replace the handset or press the ON/OFF key.

SETTING UP ONE-TOUCH KEYS

You can set up one-touch keys on a non-display or small-display phone to store phone numbers, speed dial numbers, or feature access codes.

To program a one-touch key for an outside phone number

1. Pickup the handset or press the ON/OFF key.

2. Press the PROG key.

3. Press the one-touch key to be programmed.

ICX-50-750 ICX (International), issued October 2000 23

2. Setting Up Your Phone

4. Dial the phone number to be stored.

5. Press the HOLD key.

6. Replace the handset or press the ON/OFF key.

To assign an SSD number to a one-touch key

1. Pickup the handset or press the ON/OFF key.

2. Press the PROG key.

3. Press the one-touch key to be programmed.

4. Press the MEMORY key.

5. Enter the SSD bin number to be programmed.

6. Press the HOLD key.

7. Replace the handset or press the ON/OFF key.

To assign a feature code or extension number to a one-touch

Note: **When the system is set up for MCO Code level, one-touch keys automatically dial an outside line. (MCO Code level requires system programming.)

1. Pickup the handset or press the ON/OFF key.

2. Press the PROG key.

3. Press the one-touch key to be programmed.

4. **If the feature functions at the MCO Code level, press MEMORY * #.

5. Enter the desired feature code or extension number.

6. Press the HOLD key.

7. Replace the handset or press the ON/OFF key.

To check a programmed one-touch key

Note: This task requires a display phone.

1. Pickup the handset or press the ON/OFF key.

2. Press the CONF key.

24 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

3. Press the one-touch key to be checked. (Programmed data appears on the display.)

4. Replace the handset or press the ON/OFF key.

SETTING UP SPEED DIALLING

You can set up the following speed dial features using your phone’s one-touch or soft keys:

• Speed dial numbers

• Speed dial linking

• Speed dial names

Assigning and Deleting PSD Numbers

You can assign frequently called numbers (or System Speed Dial [SSD] numbers) to your phone’s one-touch or soft keys. These keys are preprogrammed to correspond to specific PSD codes or bins. You store your PSD numbers in these bins. When you press a one-touch or soft key containing a PSD number, the PSD bin associated with that key is accessed and the speed dial number is dialled.

You can assign up to 10 PSD numbers to the one-touch keys on a non-display or small-display phone (PSD bins 80-89) and up to 20 PSD numbers to the soft keys on a large-display phone (PSD bins 80-99).

When in the PSD Directory Mode, you can view the PSD bin numbers on the display. On a small-display phone, two bins are displayed at a time. To display the next two bins, press the # key. To display the previous two bins, press the * key. On a large-display phone, 10 PSD bins are displayed at a time. To display the next 10 bins, press the NEXT key. To display the previous 10 bins, press the PREV key.

For a list of corresponding PSD bin numbers and one-touch or soft keys, see Figure

16 and Table 4 on page 26.

Notes:

• On a small-display phone, you must be in the PSD Directory Mode to assign, access, or view numbers in PSD bins 90-99. On a non-display phone, you access or assign numbers to PSD bins 90-99 by pressing the MEMORY key and entering the PSD bin number. (To review the PSD numbers on non-

display phones, refer to your customized list of PSD numbers in Appendix B

“Customized PSD Bin Numbers” on page 101.)

• Until you assign a name or string of characters to a PSD number, the PSD bin number will display when you press the one-touch or soft key. For more

information, see “Assigning and Deleting Names for PSD Numbers” on page

29.

ICX-50-750 ICX (International), issued October 2000 25

2. Setting Up Your Phone

• You can check PSD numbers or names that have been assigned to one-touch

or soft keys. For more information, see “Checking Speed Dial Numbers” on page 54.

Figure 16. One-touch and soft key numbering scheme

PROG

6 7 8 9 10

CONF

1 2 3 4 5

Small-display phone one-touch keys

02:28 Thu NOV 14

Langford S 173

1

2

3

4

5

Large-display phone soft keys

6

7

8

9

10

Table 4. Corresponding one-touch or soft keys and PSD bin numbers

One-touch or soft key Corresponds to PSD bin on ...

Small-display and non-display phones

80

Large-display phone

80 or 90

81 81 or 91

2

3

1

etc.

To assign a PSD number to a one-touch or soft key

Note: Before assigning PSD numbers, you must determine whether the system is set up for Intercom Level (programmed to dial an inside line) or MCO Code level

(programmed to dial an outside line). Depending on the system set up, you must include the appropriate dialling code as part of the PSD number. To determine which

code to use, see Table 5 on page 27.

1. Pick up the handset or press the ON/OFF key.

2. Either:

• Press the PROG key and then press the MEMORY key.

26 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

OR

• Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#).

3. Enter the PSD bin number (80-99).

4. Enter the phone number you want to be speed-dialled (maximum length = 16 characters). Remember to include the Intercom Level or MCO Code level code depending on how the system is set up. (Refer to the following table.)

Table 5. Characters allowed when assigning PSD numbers

To insert a . . .

Digit or character

Intercom Level*

MCO Code nesia) **

9

(UK/HK),

0

(Taiwan, Malaysia, Indo-

Enter/Press...

0, 1-9, *, #

MEMORY * #

MEMORY * 0

MCO Code 81**

MCO Code 82**

MCO Code 83**

MCO Code 84**

Pause

DP - DTMF Code

SSD Code

Hyphen (-)

MEMORY * 71

MEMORY * 72

MEMORY * 73

MEMORY * 74

FL/R

MEMORY * *

MEMORY NN(N)

PROG

Display Number (Start / Stop) ***

DTMF Conversion After the Other Party Answers

MEMORY * 2

MEMORY * 3 (Version 3.5 and higher)

* Indicates that the digits that follow are either a feature access code or extension number. (Do not include if system is set for Intercom Level.)

** Indicates that the digits that follow are for an outside number. (Do not include if system is set for Trunk Level.)

***Indicates that the enclosed digits should not be displayed during dialling. Must precede and follow the digits that you do not want displayed. Example: MEM-

ORY *2 555-4143 MEMORY *2.

5. Press the HOLD key.

6. Replace the handset or press the ON/OFF key.

ICX-50-750 ICX (International), issued October 2000 27

2. Setting Up Your Phone

To delete a PSD number assigned to a one-touch or soft key

Note: When deleting a PSD number from a non-display phone, be sure to record the

change in your personalized list of PSD numbers. (See Appendix B, “Customized

PSD Bin Numbers” on page 101.)

1. Pick up the handset or press the ON/OFF key.

2. Either:

• Press the PROG key and then press the MEMORY key.

OR

• Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#).

3. Enter the PSD bin number (80-99).

4. Press the HOLD key.

5. Replace the handset or press the ON/OFF key.

Assigning SSD Numbers

Note: SSD numbers require system programming.

SSD numbers are numbers that are frequently called by many different individuals at your location; such as a branch or corporate office, a package delivery service, or a travel agent. SSD numbers must be programmed from the attendant’s phone. Once programmed, they are available for everyone to use.

A maximum of 80 or 800 SSD numbers are allowed, depending on the system. In an

80 SSD number system, SSD numbers are stored in bins 00-79. In an 800 SSD system, SSD numbers are stored in bins 000-799. You dial SSD numbers by entering the appropriate bin number or by using one-touch or soft keys. For more

information, see “Dialling Speed Dial Numbers” on page 52.

Note: To dial an SSD number using the one-touch keys on a non-display or smalldisplay phone, you must first assign the SSD number to a PSD bin number. For more

information, see “Assigning and Deleting PSD Numbers” on page 25.

Linking System Speed Dial Numbers

To handle phone numbers longer than 25 characters, you can link up to six SSD numbers in one PSD bin. You can then dial the entire number (each SSD number contained in the chain) by pressing the programmed PSD key or by entering the speed dial bin number.

28 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

Notes:

• Before linking multiple SSD numbers to a PSD bin, the SSD bins must already have been programmed with the appropriate speed dial information.

(This requires system programming.)

• If numbers do not appear on the display (00-79 or 000-799) when you use

SSD codes, your extension is not programmed to display that data.

To link speed dial numbers to a PSD bin

1. Pick up the handset or press the ON/OFF key.

2. Either:

• Press the PROG key and then press the MEMORY key.

OR

• Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#).

3. Press the soft or one-touch key (for the PSD bin [80-99]) to be programmed.

4. Press the MEMORY key.

5. Enter the SSD bin number that contains the first part of the number to be dialled.

(If a pause is required, press the REDIAL key.)

6. Repeat steps 4-5 (up to 5 more times) for each remaining SSD number to be linked.

7. Press the HOLD key when you are finished.

8. Replace the handset or press the ON/OFF key.

To use a PSD key that links multiple speed dial numbers

1. If necessary, select the trunk group (9 [UK/HK], 0 [Tawain, Malaysia, Indonisia], or 81-84) to access an outside line. (Normally the trunk is selected by the speed dial numbers.)

2. Press the PSD key.

Assigning and Deleting Names for PSD Numbers

After assigning a PSD number to a one-touch or soft key, you can assign a name to the key (e.g., “Home,” “John,” etc.). You can then view the assigned PSD name when you are in the PSD Directory mode.

ICX-50-750 ICX (International), issued October 2000 29

2. Setting Up Your Phone

Note: You need to know the PSD bin number for PSD number in order to assign a

name to it. To determine the bin number, see “Checking Speed Dial Numbers” on page 54.

To assign a name to a PSD number

Note: This task requires a display phone.

1. Pick up the handset or press the ON/OFF key.

2. Press the PROG key.

3. Press the * key.

4. Enter 0 for the Name Assignment mode.

5. Press the VOLUME key until the desired PSD bin number (80-99) is displayed.

6. Press the FL/R key to clear the current/default data.

7. (A) For a small-display phone (see Figure 17 on page 31 for an example):

a. Press the appropriate one-touch key for the desired group of letters.

b. Use the bottom row of FF keys to define your selection.

c. Repeat steps a-b as many times as necessary to enter the desired name.

• Press the * key to erase an entry.

• Press the # key to enter a space.

(B) For a large-display phone (see Figure 18 on page 32 for an example):

a. Press the appropriate soft key next to the desired row of letters.

b. Use the bottom row of FF keys to define your selection.

c. Repeat steps a-b as many times as necessary to enter the desired name.

• Press the * key to erase an entry.

• Press the # key to enter a space.

8. Press the HOLD key when the name is complete.

9. To enter another speed dial name, repeat steps 5-8.

10. Hang up or press the ON/OFF key.

30 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

Figure 17. Name assignment example - small-display phone

To enter a D:

a

Press the first one-touch key from the left on the bottom row.

b

Press the fourth FF key from the left on the bottom row.

To enter an o:

c

Press the third one-touch key from the left on the top row.

d

Press the third FF key from the left on the bottom row.

a-f a b c d e f

A-F

A B C D E F g-l g h i j k l

G-L

m-r s-x

y-sp m n o p q r s t u v w x y z : & / sp

M-R S-X Y- -

G H I J K L M N O P Q R S T U V W X Y Z . , ’ a

M O D E E N D

A B g - l

C m - r

D E F s - x y - s p

P R O G a - f

A - F G - L M - R S - X Y - C O N F c

ICX-50-750 d b

ICX (International), issued October 2000 31

2. Setting Up Your Phone

Figure 18. Name assignment example - large-display phone

To enter a D:

a

Press the first soft key on the top left.

b

Press the fourth FF key from the left on the bottom row.

To enter an o:

c

Press the third soft key from the top right.

d

Press the third FF key from the left on the bottom row.

a

3

A B C D E F

G H I J K L a b c d e f g h i j k l

M N O P Q R m n o p q r

S T U V W X s t u v w x

Y Z . , ' y z : & / sp

MS G CONF ME NU P R E V NE XT P R OG d b

To delete a name assigned to a PSD number

Notes:

• This task requires a display phone.

32 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

• You need to know the PSD bin number for the PSD number in order to delete

an assigned name. To check the bin number for a key, see “Checking Speed

Dial Numbers” on page 54.

1. Pick up the handset or press the ON/OFF key.

2. Press the PROG key.

3. Press the * key.

4. Enter 0 for the Name Assignment mode.

5. Press the VOLUME key until the desired PSD bin number (80-99) is displayed.

6. Press the FL/R key to clear the current/default data.

7. Press the HOLD key.

Notes:

• It is strongly recommended that you assign the PSD bin number as a name for the key at this point so that it will appear on the display for future use. The bin number should be entered in the following format: “-PSDxx (or xxx)” where xx or xxx = the actual bin number. Example: “-PSD901”. For more

information, see “Assigning and Deleting Names for PSD Numbers” on page

29.

• If using a large-display phone, press the MENU key, then the key to the left of PERSONAL DIAL to have the change reflected on the display.

SETTING USER MAINTENANCE FUNCTIONS

User Maintenance provides several items that can be adjusted by the end user of the telephone system. The telephone system dealer is not required to make these changes. These items include settings for:

• Absence Messages

• CID Logging Ext

• Call Forward ID Code

• Date and Time - including date, time, and day of week

• Extension name

• Message Key ID Code

• Personal Speed Dial (PSD) Assignment - including PSD number and name

• Send Text Messages

ICX-50-750 ICX (International), issued October 2000 33

2. Setting Up Your Phone

• System mode. You can set the System to handle incoming calls, outbound call routing, and built-in voice mail call messages differently depending upon whether the system is in Day 1 mode, Day 2 mode, or Night mode. With User

Maintenance, you can program the System for mode schedule, mode schedule for special day, mode schedule for exception days, and day of the month patterns.

• System Speed Dial (SSD) Assignment - including SSD number and name

• Text Message Replies

• TRF of CFID

• Verified Account Code

• Walking Toll Restriction Service (TRS) (Call Barring) Code

User Maintenance requires a Digital Display Key Telephone assigned to a Class of

Service (COS) that allows User Maintenance.

The procedures in the following sections describe the basic steps used for modifying parameters. However, there are many alternative ways to view and modify the parameters using special keys and procedures. Some of the more advanced keys include:

REDIAL

FL/R

ON/OFF

HOLD

PROG

CONF

MEMORY

moves to the next setting

Moves to the 81 User Maintenance Menu

Moves to the first data setting

Backs out of the address menu levels

MENU Ignored

PREV

(At menu level) moves to the previous screen

(At data entry) ignored

NEXT

VOLUME (down)

(At menu level) moves to the next screen

(At data entry) ignored

Scrolls through the same address level

(ascending)

VOLUME (up)

(At menu level) clears an entry

(At data entry) retrieves the last entry setting

(At menu level) ignored

(At data entry) clears setting

Begins programming log-in or exits programming

(At menu level) moves to date and time

(At data entry) saves the displayed setting and

FF1

FF2

FF3

FF4

FF5

Scrolls through the same address level

(descending)

PSD Assignment menu

SSD Assignment menu

Extension Name menu

Verified ID Code menu

Call Forward ID Code menu

34 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

FF6

FF7

FF8

FF9

FF10

Message Key ID Code menu

System Mode menu

Walking /Station Lock TRS (Call Barring)

TRF of CWRD

CID Logging Ext.

Once in a data entry level, you must either enter an acceptable value or restore the previous value before proceeding. For instance, if you change an entry to an unacceptable value and then press FF1 to move to the PSD Assignment menu, you will not be able to proceed. You must first enter an acceptable value.

To Enter User Maintenance Mode:

1. Press the ON/OFF key on a telephone with a COS that allows user login.

2. Press the PROG key.

3. Press the * key twice.

4. Press the CONF key.

Note: Your extension’s Class of Service must be properly set to allow User

Maintenance access. Also, only one user may enter User Maintenance or System

Programming at a time.

Absence Messages

To create Absence Messages using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

2. Enter:

12

and press

HOLD HOLD

.

3. Enter:

Message Number (0-9)

.

4. Enter:

Absence Message

(up to 15 characters):

5. If using a large-display phone, press the soft key next to the desired row of letters.

6. If using a small-display phone press the appropriate one-touch key.

Note: Press the FL/R key to clear any existing data.

ICX-50-750 ICX (International), issued October 2000 35

2. Setting Up Your Phone

7. Use the bottom row of FF keys to select a single letter.

Notes:

8. Repeat steps 4-5 as many times as necessary to enter the desired Absence

Message and press

HOLD

to store the entry.

Note: Press the FL/R key to clear any existing data.

9. To set additional Absence Messages, press the

VOLUME

up or down key or press

HOLD

to move to the desired Send Text Message.

10. Repeat steps 4-7 until all Absence Messages are entered.

11. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

Account Codes

To create Verified Account Codes using either a largedisplay or small-display phone:

1. Enter “User Maintenance” by pressing

ON/OFF PROG * * CONF

.

2. Enter:

04

and press

HOLD HOLD

.

3. Enter:

Verified Account Table Number 001-500

and press

HOLD HOLD

.

4. Enter:

Account Code - up to 10 digits

, press

HOLD

, enter:

TRS

Class No. 1-50

, and press

HOLD

.

5. Press the

VOLUME

up or down arrow or

HOLD

to toggle through the entry nos. for adding another Account Code.

6. Repeat steps 4-5 above until all account numbers are entered.

7. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

36 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

Call Forwarding

To set or assign Call Forward Busy Destination for an extension using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

2. Enter:

09

, press

HOLD

, enter:

0

and press

HOLD

.

3. Dial the

Extension Number

and press

HOLD

.

4. Enter:

Destination Extension

.

5. Press

HOLD

to store the entry.

6. To set Call Forward Busy destinations for additional extensions, press the

VOLUME

up or down arrow or

HOLD

to move to the desired Extension.

7. Repeat steps 5-6 until all extension are entered.

8. Press

MEMORY PROG

to return to “81 - User Maintenance” (step 1)

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

To set or assign Call Forward - No Answer Destination for an extension using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing

ON/OFF PROG * * CONF

2. Enter:

09

, press

HOLD

, enter:

1

, and press

HOLD

.

3. Dial the

Extension Number

and press

HOLD

.

4. Dial the

Destination Extension

.

5. Press

HOLD

to store the entry.

6. To set Call Forwarding - No Answer destinations for additional extensions, press the

VOLUME

up or down arrow or

HOLD

to move to the desired

Extension.

7. Repeat steps 5-6 until all extensions are entered.

8. Press

MEMORY PROG

to return to “81 - User Maintenance” (step 1)

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

ICX-50-750 ICX (International), issued October 2000 37

2. Setting Up Your Phone

Caller ID Call Log

To set or assign Caller ID Logging for an extension using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

2. Enter:

10

, press

HOLD HOLD

, and enter:

Log Control Number

.

3. Press

HOLD

, dial the

Extension Number

, and press

HOLD

to store the entry.

4. To set CID Log for additional extensions, press the

VOLUME

up or down arrow or

HOLD

to move to the desired extension.

5. Repeat step 3 until all extensions are entered.

6. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

Day/Night System Mode

To set the Day of Week modes using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

2. Enter:

07

, press

HOLD

, enter:

3

, and press

HOLD HOLD

.

3. Enter pattern:

(0 - no pattern, 1 - pattern 1, 2 - pattern 2, 3 - pattern 3)

for the first Sunday and press

HOLD

to store the entry.

Note: To clear an entry or existing data, press the FL/R key.

4. To set additional Day of Week modes, press the

VOLUME

up or down arrow or

HOLD

to move to the desired mode.

5. Repeat steps 4-5 until the remaining days in the month are set.

Note: Entry positions are listed in Section 700 - Feature Operations.

6. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

38 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

To set the Exception Day Modes using either a largedisplay or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

2. Enter:

07

, press

HOLD

, enter:

2

, and press

HOLD HOLD

.

3. Enter:

Start Date by Month - two characters and Day - two characters

for Exception Period 1 and press

HOLD

to store the entry.

Note: To clear an entry or existing data, press the FL/R key.

4. To set additional Exception Day modes, press the

VOLUME

up or down arrow or

HOLD

to move to the desired mode.

5. Repeat steps 4-5 until the remaining days in the month are set.

6. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

To set the Mode Schedule using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

2. Enter:

07

, and press

HOLD HOLD HOLD

.

3. Enter:

Start Time in Hours (two characters) and Minutes

(two characters)

for Pattern 1 - first mode and press

HOLD

.

Notes:

To clear an entry or existing data, press the FL/R key.

4. Enter:

Desired Mode for Pattern 1 - first (0 - None, 1 - Day 1,

2 - Day 2, 3 - Night, 4 - Night 1, 5 - Night 2

) and press

HOLD

to store the entry.

Note: To clear an entry or existing data, press the FL/R key.

5. To set additional mode schedules, press the

VOLUME

up or down arrow or

HOLD

to move to the desired mode.

6. Repeat steps 3-5 until all patterns and modes are set. (There are 3 total patterns with 5 start time/modes each.)

Note: Entry Positions are listed in Chapter 4 of Section 700 - Feature Operations.

ICX-50-750 ICX (International), issued October 2000 39

2. Setting Up Your Phone

7. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

To set the Special Day Modes using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

2. Enter:

07

, press

HOLD

, enter:

1

, and press

HOLD HOLD

.

3. Enter:

Start Time in Hours - 2 characters, and Minutes - 2 characters

for the Special Day 1 mode and press

HOLD

to store the entry.

Note: To clear an entry or existing data, press the FL/R key.

4. Enter:

Desired mode for Special Day: 0 - None, 1 - Day 1, 2

- Day 2, 3 - Night, 4 Night 1, 5 - Night 2

and press

HOLD

to store the entry.

Note: To clear an entry or existing data, press the FL/R key

5. To set additional Special Day modes, press the

VOLUME

up or down arrow or

HOLD

to move to the desired mode.

6. Repeat steps 3-5 until all Special Day modes are set. (Up to 20 Special Days may be entered.).

Note: The entry positions are listed in Chapter 4 of Section 700 - Feature Operations.

7. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

Message Key

To set the Message Key ID code using either a largedisplay or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

2. Enter:

06

and press

HOLD HOLD

.

3. Dial the

Extension Number of the Phone Being

Programmed

and press

HOLD

.

40 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

4. Enter:

Message Key ID Code

and press

HOLD

to store the entry.

Note: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key).

• To clear an entry or existing data, press the FL/R key.

5. To set additional Message Key ID codes, press the

VOLUME

up or down arrow or

HOLD

to move to the desired extension.

6. Repeat steps 4-5 until all Message Key ID codes are set.

7. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

Name Assignments

To set extension names using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing

ON/OFF PROG * * CONF

2. Enter:

03

and press

HOLD HOLD HOLD

.

3. Dial the

Extension Number

and press

HOLD

.

4. Enter:

Extension Name

: using small-display phone press the appropriate one-touch key.

Note: Press the FL/R key to clear any existing data

5. Use the bottom row of FF keys to select a single letter.

Notes:

• Press the * key to erase a single entry.

• Press the # key to enter a space.

6. Repeat steps 4-5 as many times as necessary to enter the desired speed dial name.

Note: Press the FL/R key to clear the entire entry.

7. Press

HOLD

to store the entry.

8. To set additional extension names, press the

VOLUME

up or down arrow or

HOLD

to move to the desired SSD.

ICX-50-750 ICX (International), issued October 2000 41

2. Setting Up Your Phone

9. Repeat steps 4-8 until all extension names are entered.

10. Press

MEMORY PROG

to return to “81 - User Maintenance” (step 1)

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

Send Text Messages

To create Send Text Messages using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

.

2. Enter:

11

, press

HOLD

, enter:

0

, and press

HOLD

.

3. Press

HOLD

, enter:

Message Number (0-9)

, and press

HOLD

.

4. Enter:

Text Message (up to 15 characters)

: using small-display phone press the appropriate one-touch key.

Note: Press the FL/R key to clear any existing data.

5. Use the bottom row of FF keys to select a single letter.

Notes:

6. Repeat steps 4-5 as many times as necessary to enter the desired Text Message and press

HOLD

to store the entry.

Note: Press the FL/R key to clear any existing data.

7. To set additional text messages, press the

VOLUME

up or down key or press

HOLD

to move to the desired Send Text Message.

8. Repeat steps 4-7 until all Send Text Messages are entered.

9. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

42 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

Speed Dial

To set or assign PSD numbers using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

.

2. Enter:

0

1 and press

HOLD HOLD HOLD

.

3. Dial the

Extension Number

and press

HOLD

.

4. Enter:

PSD Bin Number (80-99)

and press

HOLD

.

5. Enter:

PSD Digits to be dialed

and press

HOLD

to store the entry.

Note: To clear an entry or existing data, press the FL/R key.

6. To set additional PSD numbers, press the

VOLUME

up or down key or

HOLD

to move to the desired PSD bin number.

7. Repeat steps 5-6 until all PSD numbers are entered.

8. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

To set or assign SSD numbers using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

.

2. Enter:

02

and press

HOLD HOLD HOLD

.

3. Enter:

SSD Bin Number (00-79 or 000-799)

and press

HOLD

.

4. Enter:

SSD Digits to be dialed

and press

HOLD

to store the entry.

Note: Press the FL/R key to clear an entry or any existing data.

5. To set additional SSD numbers, press the

VOLUME

up or down key or

HOLD

to move to the desired SSD.

6. Repeat steps 4-5 until all SSDs are entered.

7. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

ICX-50-750 ICX (International), issued October 2000 43

2. Setting Up Your Phone

To create SSD indexes using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * *

CONF

.

2. Enter:

02

, press

HOLD

, enter:

2

, and press

HOLD HOLD

.

3. Enter:

SSD Index Number (1-2)

and press

HOLD

.

4. Enter:

SSD Index Name

: letters.

using small-display phone press the appropriate one-touch key.

Note: Press the FL/R key to clear any existing data.

5. Use the bottom row of FF keys to select a single letter.

Notes:

6. Repeat steps 4-5 as many times as necessary to enter the desired SSD name.

Note: Press the FL/R key to clear the entire entry.

7. Press

HOLD

to store the entry.

8. To set additional SSD index names, press the

VOLUME

up or down key or

HOLD

to move to the desired SSD.

9. Repeat steps 6-9 until all SSD indexes are entered.

10. Press

MEMORY PROG

to return to “81-User Maintenance”

(step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

System Clock: Date/Time/Day

To change the system date, time, and day:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

.

2. Enter: 000 and press

HOLD

.

44 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

3. Enter:

The Year (two characters), Month (two characters), and Day (two characters)

and press

HOLD

.

Note: Press the FL/R key to clear any existing data.

4. Enter:

The Hour (two characters) and Minute (two characters)

and press

HOLD

.

Note: Press the FL/R key to clear any existing data.

5. Enter:

The Day of Week

where:

1 = Mon, 2 = Tues., 3 = Wed., 4 = Thurs., 5 = Fri., 6 = Sat.,

0 = Sun

and press

HOLD

to store the entry.

Note: Press the FL/R key to clear any existing data.

6. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

Text Message Replies

To create Text Message Replies using either a largedisplay or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

.

2. Enter:

11

, press

HOLD

, enter:

1

, and press

HOLD

.

3. Press

HOLD

, enter:

Message Number (0-9)

, and press

HOLD

.

4. Enter:

Text Message (up to 15 characters)

: using small-display phone press the appropriate one-touch key.

Note: Press the FL/R key to clear any existing data.

5. Use the bottom row of FF keys to select a single letter.

Notes:

6. Repeat steps 4-5 as many times as necessary to enter the desired Text Message and press

HOLD

to store the entry.

Note: Press the FL/R key to clear any existing data.

ICX-50-750 ICX (International), issued October 2000 45

2. Setting Up Your Phone

7. To set additional text messages, press the

VOLUME

up or down key or press

HOLD

to move to the desired Reply Text Message.

8. Repeat steps 4-7 until all Reply Text Messages are entered.

9. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

Voice Mail: Set Call-Forward ID Codes

To set the Call Forward ID code using either a largedisplay or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF

.

2. Enter:

05 HOLD HOLD

.

3. Dial the

Extension Number

and press

HOLD

.

4. Enter:

Call Forward ID Code

and press

HOLD

to store the entry.

Notes:

• The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key).

• To clear an entry or any existing data, press the FL/R key.

5. To set additional additional Call Forward ID Codes, press the

VOLUME

up or down arrow or

HOLD

to move to the desired SSD.

6. Repeat steps 4-5 until all SSD indexes are entered.

7. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

Walking TRS Class of Service (Call Barring)

To set Walking TRS (Call Barring) codes using either a large-display or small-display phone:

1. Enter “User Maintenance” by pressing:

ON/OFF PROG * * CONF.

2. Enter:

08

and press

HOLD HOLD

.

46 ICX (International), issued October 2000 ICX-50-750

2. Setting Up Your Phone

3. Dial the

Extension Number

and press

HOLD

.

4. Enter:

4-digit Walking TRS Code

.

5. Press

HOLD

to store the entry.

6. To set additional extension Walking TRS Codes, press the

VOLUME

up or down arrow or

HOLD

to move to the desired extension.

7. Repeat steps 5-6 until all extension are entered.

8. Press

MEMORY PROG

to return to “81-User Maintenance” (step 1).

OR...

Press

MEMORY ON/OFF

to exit User Maintenance.

ICX-50-750 ICX (International), issued October 2000 47

2. Setting Up Your Phone

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48 ICX (International), issued October 2000 ICX-50-750

3. PLACING OUTSIDE CALLS

Your digital phone, in conjunction with the ICX and S-ICX, provides the following ways for you to place outside calls:

• Accessing an Outside Line (page 49)

• Using Account Codes (page 50)

• Redialing Outside Numbers (page 51)

• Using Speed Dialling (page 52).

ACCESSING AN OUTSIDE LINE

You can place outside calls using the following features or under the following conditions:

• Outside line access group code

• Flexible Function (FF) keys

• Open line call back.

To make an outside call using an outside line access code

1. Pick up the handset or press the ON/OFF key.

2. Enter an access code for an outside line access group (9 [UK/HK], 0 [Taiwan,

Malaysia, Indonesia], or 81-84).

3. Dial the phone number.

Notes:

• If all outside lines in the group are busy, you will hear a busy tone.

• If the system is set up for Automatic Route Selection (ARS), dialling 9 (UK/

HK) or 0 (Taiwan, Malaysia, Indonesia) automatically routes your call to a selected outside line.

To make an outside call using an FF key

1. Pick up the handset or press the ON/OFF key.

2. Press an FF key that is dedicated to an outside line or to a group of outside lines.

3. Dial the phone number.

ICX-50-750 ICX (International), issued October 2000 49

3. Placing Outside Calls

To have a busy outside line call you back once it is open

1. Pick up the handset or press the ON/OFF key.

2. Attempt to access an outside line.

3. When you hear the busy tone, enter the Callback Request code (default = 3 (HK/

UK) or 3#).

4. Press the ON/OFF key again and wait for the callback tone. (When the outside line is available, your phone rings and the FF key for the outside line flashes.)

5. Pick up the handset or press the ON/OFF key.

6. Dial the phone number.

Note: You must respond to the callback tone within 15 seconds.

To cancel a callback request

1. Pick up the handset or press the ON/OFF key.

2. Dial the Callback cancellation code (default = 769 (HK/UK) or 769#).

3. Replace the handset.

USING ACCOUNT CODES

You can assign account codes (both non-verified account codes and verified ID codes) to clients to help track a variety of information; such as, call dates and times, numbers called, and outside line numbers used. This information is then printed for each account on a System Message Detail Recording (SMDR) (Call Logging) record.

Note: An SMDR (Call Logging) printer or external call accounting system is required to collect account code records.

Non-verified Account Codes

Non-verified account codes are voluntary and do not have to be entered before you make a call. They can also be assigned to both incoming and outgoing calls.

You can enter a non-verified account code before making a call or during a call.

To enter a non-verified account code before making a call

1. Pick up the handset or press the ON/OFF key.

2. Enter the Account Code code (default = 8#).

50 ICX (International), issued October 2000 ICX-50-750

3. Placing Outside Calls

3. Enter the Account Code (up to 4 digits or up to 10 digits, depending on the setting) .

4. Press the # key.

5. Dial 9 (UK/HK) or 0 (Taiwan, Malaysia, Indonesia) or press an FF key that is dedicated to an outside line.

6. Dial the phone number.

To enter a non-verified account code during a call

1. During a call, press the MEMORY key.

2. Press the # key.

3. Enter the Account Code (up to 4 digits or up to 10 digits, depending on the setting) .

4. Press the # key.

Verified Account Codes

Verified ID codes are required by extensions that have restrictions on placing outgoing calls (i.e., a specific code is required to place an outgoing call).

To make an outside call that requires an account code

1. Pick up the handset or press the ON/OFF key.

2. Enter the Verified Account ID Code feature access code (default = 8#).

3. Enter the Verified Account code. The entered code may be up to 4 digits or up to

10 digits, depending on the setting.

4. Press the # key.

5. Dial 9 (UK/HK) or 0 (Taiwan, Malaysia, Indonesia) or press an FF key that is dedicated to an outside line.

6. Dial the phone number.

REDIALING OUTSIDE NUMBERS

You can use the REDIAL key to redial the last number dialled or to redial a busy number.

ICX-50-750 ICX (International), issued October 2000 51

3. Placing Outside Calls

To redial the last number dialled

1. Pick up the handset or press the ON/OFF key.

2. Access an outside line.

3. Press the REDIAL key. (The phone displays and dials the last outside number dialled.)

To automatically redial a busy number

Note: The system will continue to redial the busy number until you hang up the phone, the called party answers the call, or a maximum of 15 redial attempts is made.

1. Pickup the handset or press the ON/OFF key.

2. Access an outside line.

3. Dial the phone number.

4. After hearing the busy tone, press the REDIAL key. (The phone continues to dial the busy number until the caller answers or the redial timer times out.)

To cancel automatic repeat dialling

1. Replace the handset or press the ON/OFF key.

USING SPEED DIALLING

After PSD numbers and SSD numbers have been assigned, you can quickly dial the number by pressing the appropriate one-touch or soft key or by entering the appropriate speed dial bin number. (For information on assigning PSD and SSD

numbers, see “Setting Up Speed Dialling” on page 25.) You can also check and see

what PSD and SSD number or name is assigned to specific one-touch or soft keys.

Notes:

• For information on deleting PSD numbers, see “Assigning and Deleting PSD

Numbers” on page 25.

• You cannot delete SSD numbers assigned to one-touch or soft keys. These numbers are programmed from the attendant’s phone.

Dialling Speed Dial Numbers

You can dial speed dial numbers by using preassigned one-touch keys on nondisplay or small-display phones, using soft keys and speed dial directories, or by entering speed dial bin numbers.

52 ICX (International), issued October 2000 ICX-50-750

3. Placing Outside Calls

To dial a speed dial number by pressing a one-touch key

1. Pickup the handset or press the ON/OFF key.

2. If necessary, access an outside line.

3. Press the desired one-touch key.

To dial a speed dial number using the soft keys on a smalldisplay phone

1. Press the MODE key one time. (SSD and PSD appear on the second line of the display.)

2. Press the soft key next to SSD or PSD. (The first two speed dial entries appear on the second line of the display.)

3. Scroll through the speed dial directory until the desired speed dial entry is displayed. (To display the next two entries, press the # key. To display the previous two entries, press the * key.)

4. Pick up the handset or press the ON/OFF key.

5. If necessary, access an outside line.

6. Press the soft key next to the desired speed dial entry to initiate dialling.

To dial a speed dial number using the soft keys on a largedisplay phone

1. From the Main Menu, press the soft key to the left of SYSTEM DIAL or

PERSONAL DIAL. (In the PSD directory, the first 10 speed dial entries are displayed. In the SSD directory, 10 alphabetical entries are displayed.)

2. For the PSD directory, proceed to step 3.

For the SSD directory, press the soft key to the left of the desired group of letters to display the first five speed dial entries.

3. Scroll through the speed dial directory until the desired speed dial entry is displayed. (To scroll forward in either directory, press the NEXT key. To scroll backwards in either directory, press the PREV key.)

4. Pick up the handset or press the ON/OFF key.

5. If necessary, access an outside line.

6. Press the soft key next to the desired speed dial entry to initiate dialling.

ICX-50-750 ICX (International), issued October 2000 53

3. Placing Outside Calls

To dial a speed dial number by entering the speed dial bin number

Note: You must know the PSD or SSD bin number for the number to be dialled to perform this task. For information on determining speed dial numbers, see

““Checking Speed Dial Numbers” on page 54.

1. Pick up the handset or press the ON/OFF key.

2. If necessary, access an outside line.

3. Press the MEMORY key.

4. Enter the appropriate three digit speed dial bin number (PSD bins 80-99 or SSD bins 00-79 or 000-799).

Checking Speed Dial Numbers

After speed dial numbers have been assigned, you can check to see what number has been programmed by using soft keys or by entering the speed dial bin number.

Note: The following tasks require a display phone. To check speed dial numbers on

a non-display phone, see Appendix B, “Customized PSD Bin Numbers” on page 101

for your personalized list of speed dial numbers.

To check a speed dial number using the soft keys on a smalldisplay phone

1. Press the MODE key one time. (SSD and PSD appear on the second line of the display.)

2. Press the soft key next to SSD or PSD. (The first two speed dial entries appear on the second line of the display.)

3. Scroll through the speed dial directory until the desired speed dial bin entry is displayed. (To display the next two entries, press the # key. To display the previous two entries, press the * key.)

4. Pick up the handset or press the ON/OFF key.

5. Press the CONF key.

6. Press the soft key next to the speed dial entry. (The speed dial number appears on the display.)

54 ICX (International), issued October 2000 ICX-50-750

3. Placing Outside Calls

To check a speed dial number using the soft keys on a largedisplay phone

1. From the Main Menu, press the soft key to the left of SYSTEM DIAL or

PERSONAL DIAL. (In the PSD directory, the first 10 speed dial entries are displayed. In the SSD directory, 10 alphabetical entries are displayed.)

2. For the PSD directory, proceed to step 3.

For the SSD directory, press the soft key to the left of the desired group of letters to display the first five speed dial entries.

3. Scroll through the speed dial directory until the desired speed dial entry is displayed. (To scroll forward in either directory, press the NEXT key. To scroll backwards in either directory, press the PREV key.)

4. Pick up the handset or press the ON/OFF key.

5. Press the CONF key.

6. Press the soft key next to the speed dial entry. (The speed dial number appears on the first line of the display. The speed dial bin number appears on the second line of the display, along with any name that has been assigned to the speed dial number.)

To check speed dial entries by entering the speed dial bin number

1. Pick up the handset or press the ON/OFF key.

2. Press the CONF key.

3. Press the MEMORY key.

4. Enter the appropriate PSD bin number (80-99) or SSD bin number (00-79 or 000-

799). (The speed dial number appears on the first line of the display. The speed dial bin number appears on the second line of the display, along with any name that has been assigned to the speed dial number.)

ICX-50-750 ICX (International), issued October 2000 55

3. Placing Outside Calls

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56 ICX (International), issued October 2000 ICX-50-750

4. HANDLING INCOMING CALLS

You can handle calls that reach your phone in a variety of ways:

• Answer Calls (page 57)

• Use Call Hold (page 58)

• Transfer Calls (page 59)

• Use Call Pickup (page 61)

• Use Call Park (page 63).

ANSWERING CALLS

You can answer various types of calls using the following procedure:

To answer a call

1. Pick up the handset or press the ON/OFF key.

2. Do one of the following:

To answer . . .

A call ringing at someone else’s phone

A call ringing a phone within your call pickup group

An external call ringing a phone within your call pickup group

A call ringing outside your call pickup group

Do the following . . .

a. Press the flashing FF key.

OR

a. Enter the Direct Call Pickup Set code (default

= 704 (HK/UK) or 704#).

b. Dial the number of the ringing extension.

Enter the All Calls Pickup Set code (default =

701(HK/UK) or 701#).

Enter the External Call Pickup Set code (default =

702 (HK/UK) or 702#).

a. Enter the Specified Group Pickup Set code

(default = 703 (HK/UK) or 703#).

b. Enter the number of the call pickup group (01-

72) where the phone is ringing.

3. Complete the call, and replace the handset or press the ON/OFF key.

ICX-50-750 ICX (International), issued October 2000 57

4. Handling Incoming Calls

USING CALL HOLD

Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key.

Notes:

• The Floating Hold feature assigns a Floating Hold number (001-576 for ICX)

(001-096 for S-ICX) to a specific FF key. By placing a call on hold using the

Floating Hold key, you can retrieve the call from any phone that has an FF key that is assigned the same Floating Hold number or by simply entering the

Floating Hold number.

• Floating Hold requires system programming.

• The EXT indicator flashes when you hold an internal call or an outside line that is not assigned to an FF key.

• If you do not pick up a held call in a certain period of time, you will hear a tone indicating that the call is still waiting.

To place a call on hold

1. While on a call, press the HOLD key or the Floating Hold FF key.

To use Broker’s Hold and toggle between two calls

1. While on a call, press the HOLD key to put the first call on hold.

2. Press the FF key that is flashing green to answer the second call.

3. Press the HOLD key to put the second call on hold.

4. Press the FF key that is flashing green to return to the first call.

To retrieve a call placed on hold, do one of the following:

To retrieve a call . . .

From the extension that placed the call on hold

Do . . .

Press the FF key that is flashing green.

OR

Press the HOLD key (if no FF key is flashing).

58 ICX (International), issued October 2000 ICX-50-750

4. Handling Incoming Calls

To retrieve a call . . .

From a different extension than the one that placed the call on hold

From Floating Hold (also known as Station Park Pick

Up)

Do . . .

Press the FF key that is flashing red.

a. Press the Floating Hold FF key.

OR

a. Enter the Floating Hold Answer code (default

= *9).

b. Enter the Floating Hold orbit number (001-

576[CPC-288/576], 01-96 [CPC-96, HS/HM] or 001-099 [CPC-288/576] or 01-09 [CPC-96,

HS/HM]. See the note below.

Note: The number of floating hold orbits available may very depending on the

Station Park/Floating Hold Pickup setting (FF1-0-02-0025). The station park/floating hold pickup code can be set to *9 (default), 733 (UK/HK), or 733#. The floating hold pickup code (*9) operates as follows:

System Size

96

Above 96

IXC system only

Virtual Line Number and Operation

01-09 Floating Hold pick up

10-96: Station Park Hold pick up purpose

001-099 Floating Hold pick up

100-576: Station Park Hold pick up purpose

TRANSFERRING CALLS

You can transfer a call to an open extension, a busy extension, or an outside line.

These transfers can be either supervised or unsupervised.

Note: If a transferred call is not answered within a specified time, the call rings again at the extension that transferred it.

Supervised Transfers

In a supervised transfer, you announce the call before transferring it. This allows you to give the recipient information about the call.

To supervise the transfer of a call to another extension or an outside number

1. While on a call, press the HOLD key.

ICX-50-750 ICX (International), issued October 2000 59

4. Handling Incoming Calls

2. Either dial the extension number or the outside line number to which the call will be transferred.

3. When the recipient answers, announce the call.

4. Complete the call by doing one of the following:

a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key.

b.

If On-hook Transfer is disabled for your extension, press the PROG key.

Note: On-hook Transfer requires system programming.

Unsupervised Transfers

In an unsupervised transfer, you do not announce the call to the person receiving the transfer. You hang up before the recipient answers the call.

To transfer a call to another extension or an outside number without supervising the call

1. While on a call, press the HOLD key.

2. Either dial the extension number or the outside line number to which the call will be transferred.

3. Complete the call by doing one of the following:

a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key.

b.

If On-hook Transfer is disabled for your extension, press the PROG key.

Note: On-hook Transfer requires system programming.

To transfer a call to a busy extension

1. While on a call, press the HOLD key.

2. Dial the extension number to which the call will be transferred.

3. If your extension does not have Auto Camp-on activated, enter the Camp-on

(Call Waiting) Set code (default = 2 (HK/UK) or 2#). Otherwise proceed to step

4.

4. Complete the call by doing one of the following:

60 ICX (International), issued October 2000 ICX-50-750

4. Handling Incoming Calls

a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key.

b.

If On-hook Transfer is disabled for your extension, press the PROG key.

Note: On-hook Transfer requires system programming.

CALL PICKUP

The System allows the following types of Call Pickup:

• Extension Group Pickup

• Extension Direct Pickup

• Trunk Group Pickup

• Trunk Direct Pickup.

Extension Group Pickup

Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different extension pickup group) without having to dial the number of the ringing extension.

Three types of Extension Group Pickup are available:

Call Pickup-All Calls: you can pick up a direct call ringing anywhere within your own extension group.

Call Pickup-External Calls: You can pick up only direct external calls ringing within your own extension group.

Specified Group Pickup: You can pick up a call ringing to an extension in another extension group.

To use Extension Group Pickup - All Calls

1. Lift the handset or press the ON/OFF key.

2. Enter the Extension Group Pickup- All Calls code (default = 701 (HK/UK) or

701#).

3. Complete the call and replace handset or press the ON/OFF key.

To use Extension Group Pickup - External Calls

1. Lift the handset and press the ON/OFF key.

2. Enter the Extension Group Pickup-External Calls code (default = 702 (HK/UK) or 702#).

ICX-50-750 ICX (International), issued October 2000 61

4. Handling Incoming Calls

3. Complete the call and replace the handset or press the ON/OFF key.

To use Specified Group Pickup All Calls

1. Lift the handset or press the ON/OFF key.

2. Enter the Specified Group Pickup access code (default = 703 (HK/UK) or 703# ).

3. Enter the number of the Call Pickup Group (01-72) where the call is ringing.

4. Complete the call and replace the handset or press the ON/OFF key.

Extension Direct Pickup

Extension Direct Pickup allows you to answer a call to another extension by dialling the number of the ringing extension.

To use Extension Direct Pickup

1. Lift the handset or press the ON/OFF key.

2. Enter the Extension Direct Call Pickup code (default = 704 (HK/UK) or 704#).

3. Dial the number of the ringing extension.

4. Complete the call and replace the handset or press the ON/OFF key.

Trunk Group Pickup

Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group.

To use Trunk Group Pickup

1. Lift the handset or press the ON/OFF key.

2. Enter the Trunk Group Pickup code (default = 709 (HK/UK) or 709#).

3. Complete the call and replace the handset or press the ON/OFF key.

Trunk Direct Pickup

Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.

To use Trunk Direct Pickup

1. Lift the handset or press the ON/OFF key.

2. Enter the Trunk Direct Pickup code (default = *0).

62 ICX (International), issued October 2000 ICX-50-750

4. Handling Incoming Calls

3. Dial the number of the ringing trunk.

4. Complete the call and replace the handset or press the ON/OFF key.

CALL PARK

You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call.

There are two ways for an extension to park a call on the ICX and S-ICX. One way is to park the call at the receiving extension and to retrieve the call at another extension by dialling the park answer code plus the parking extension number. The other way is to park the call at another extension and dial the park transfer answer code at the other extension to retrieve the call.

To park a call on this extension

1. While on a call, press the HOLD key.

2. Enter Call Park access code (default = 771 (HK/UK) or 7711#) or press the

PARK HOLD key.

3. If necessary, page the party that needs to receive the call.

To retrieve a call parked at another Extension

1. Lift the handset or press the ON/OFF key.

2. Enter the Call Park Answer/Other Extension access code (default =773 (HK/UK) or 773#).

OR

Enter the Call Park/Floating Hold Answer feature access code (default =

*9).

3. Dial the number of the extension that parked the call.

To park a call at another extension

1. While on a call, press the HOLD key.

2.

Enter the Call Park Transfer access code (default = 774) followed by the extension number to receive the parked call.

OR

Press the BLF Key.

ICX-50-750 ICX (International), issued October 2000 63

4. Handling Incoming Calls

To retrieve a call parked on this extension

1. At the extension with the transferred park call, lift the handset or press the ON/

OFF key.

2. Enter the Call Park Answer/Self Access Code (default = 772 (HK/UK) or 772#).

3. If necessary, page the party that needs to retrieve the call.

64 ICX (International), issued October 2000 ICX-50-750

5. COMMUNICATING WITHIN YOUR OFFICE

The ICX and S-ICX provides a variety of ways to handle calls within your office:

• Calling Other Extensions (page 65)

• Switching Between Tone and Voice Calling (page 66)

• Using Paging (page 67)

• Answering a Page with Universal Night Answer (page 68)

• Making Announcements to Busy Extensions (page 68 )

• Using Call Forwarding (page 69)

• Using Camp-on (Call Waiting) (page 72)

• Using Message Waiting/Callback (page 75)

• Using Do-Not-Disturb (page 76)

• Using Absence Messages (page 77)

• Locking Your Extension (page 78).

CALLING OTHER EXTENSIONS

You can call other extensions by entering the extension number or by using the soft keys and Extension Directory. While making a call, you can also specify whether to use tone calling or voice calling.

To call another extension by entering the extension number

1. Pick up the handset or press the ON/OFF key.

2. Dial the desired extension or dial 0 for the operator.

To call another extension using the soft keys on a small-display phone

1. Press the MODE key twice. (EXT appears on the second line of the display.)

2. Press the soft key next to EXT. (The first two extension entries appear on the second line of the display.)

3. Scroll through the directory until the desired extension entry is displayed. (To display the next two entries, press the # key. To display the previous two entries, press the * key.)

ICX-50-750 ICX (International), issued October 2000 65

5. Communicating Within Your Office

4. Pick up the handset or press the ON/OFF key.

5. Press the soft key next to the desired extension entry to initiate dialling.

To call another extension using the soft keys on a large-display phone

1. From the Main Menu, press the soft key to the left of EXTENSION. (10 alphabetical entries are displayed.)

2. Press the soft key to the left of the desired group of letters to display the first five extension entries.

3. Scroll through the extension directory until the desired extension entry is displayed. (To scroll forward, press the NEXT key. To scroll backwards, press the PREV key.)

4. To scroll forward in the directory, press the NEXT key. To scroll backwards in the directory, press the PREV key.

5. Pick up the handset or press the ON/OFF key.

6. Press the soft key next to the desired extension entry to initiate dialling.

Switching Between Tone and Voice Calling

You can call another extension using tone calling or voice calling. Tone calling sends a ringing tone to the called extension, where voice calling performs like an intercom call and connects immediately without ringing the extension. (If desired, the called party can answer a voice call without lifting the handset.)

System programming determines the default calling mode; however, you can switch between tone and voice calling by entering 1.

To switch between tone to voice calling

1. Lift the handset or press the ON/OFF key.

2. Dial the extension number.

3. If your phone is set for tone calling and you want to make a voice call, enter 1.

(Or if your phone is set for voice calling and you want to make a tone call, enter

1.)

4. Speak when the call is answered.

5. Replace the handset or press the ON/OFF key.

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USING PAGING

You can make both internal and external pages and announcements. Internal pages are made via the key telephone speakers and external pages are made through the speakers of an external paging system connected to the ICX and S-ICX system.

When you issue a page, you specify a paging group so that your announcement is heard only on the phones that are members of that group.

You can answer a page from any extension using the Meet-Me Answer feature.

Note: You can belong to more than one paging group.

To page another party or make an announcement

1. Pick up the handset or press the ON/OFF key.

2. Enter the Page Group code (default = #).

3. Enter the number of the desired page group (0-9).

4. Make your announcement.

5. Do one of the following:

If . . .

You want to end the page

You want to get a response from someone answering the page at an extension

Then . . .

Replace the handset or press the ON/

OFF key.

Note: To avoid an abrupt “hang-up” sound, press the FL/R key before replacing the handset.

Do not hang up; wait for the paged party to answer.

Answering a Page (Meet-Me Answer)

You can answer a page from any extension using the Meet-Me Answer feature.

To answer a page using Meet-Me Answer

1. Pick up the handset or press the ON/OFF key.

2. Enter the Meet-Me Answer code (default = ##). (You are connected to the party trying to reach you.)

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ANSWERING A PAGE WITH UNIVERSAL NIGHT

ANSWER

During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. UNA calls can be picked up from any extension, provided the extension’s COS allows UNA answer.

This feature can also be programmed so that incoming calls ring on both external paging speakers and at extensions with CO/MCO appearances on FF keys (Key Telephones only).

To answer a UNA call

1. Pick up the handset or press the ON/OFF key.

2.

Enter the UNA to Page Pickup code (default = 705 [HK/UK] or 705#).

To answer a UNA call using the assigned FF key

1.

Pick up the handset or press the ON/OFF key.

2.

Press the assigned FF or UNA key.

MAKING ANNOUNCEMENTS TO BUSY EXTENSIONS

Note: This feature requires system programming or a specific ICX and S-ICX configuration, and may not be available. For information, see your system administrator or ICX and S-ICX dealer.

This feature (also known as Off-Hook Voice Announce [OHVA]) allows you to make an announcement to a busy extension.

If party you called is using a digital key telephone, the announcement is heard only by the called party, not by the other party he or she is talking to. If, however, the party you called is using a single-line telephone, both the called party and the party he or she is talking to will hear the announcement.

To make an announcement

1. Pick up the handset or press ON/OFF.

2. Dial the extension number.

3. Press 8 if you hear the busy tone.

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4. Make your announcement. (Your voice is heard on the extension, not on the other line.)

Answering an Announcement

To answer an announcement, you can use the OHVA Split key to speak to the announcing party or you may send a text message.

The OHVA Split key is an FF key that has been assigned to the OHVA function. The

OHVA function is typically used in situations where the extension user must handle more than one call. The Split key must be set up by the system administrator or dealer.

To speak to the announcing party

1. While on a call, press the OHVA Split key.

2. Speak with the announcing party.

3. Press the OHVA Split key to return to the original call.

Transferring Calls with an Announcement

Note: This feature requires system programming or a specific ICX and S-ICX configuration, and may not be available. For information, see your system administrator or ICX and S-ICX dealer.

To transfer a call while making an announcement

1. While remaining on the line with the original party, press the HOLD key.

2. Dial the extension number.

3. When you hear a busy tone, press 8.

4. Make your announcement.

5. When you are connected to the called party, replace the handset or press the ON/

OFF key.

USING CALL FORWARDING

You can send or forward your calls to another extension, an outside line, or to voice mail from either your extension or from an alternate extension.

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5. Communicating Within Your Office

Notes:

• Any outside number used for Call Forwarding must already be programmed into system speed dialling.

• Calls cannot be forwarded to an extension that already has Call Forwarding set or Do-Not-Disturb (DND) turned on.

• The system allows you to cancel Call Forwarding and DND for your extension in one step.

• Calls can be forwarded by an extension with an NPDN or PNPDN if the COS gives permission.

To set Call Forwarding

1. Pick up the handset or press the ON/OFF key.

2. Do one of the following:

To forward . . .

All incoming calls

All incoming calls that ring a busy extension

All incoming calls that ring an extension that doesn’t answer

Do . . .

Enter the appropriate Call Forwarding - All Calls Set code:

• For your extension, enter 721 (HK/UK) or 721#

• For another extension, enter 741 (HK/UK) or

741#

Enter the appropriate Call Forwarding - Busy Set code:

• For your extension, enter 722 (HK/UK) or 722#

• For another extension, enter 742 (HK/UK) or

742#

Enter the appropriate Call Forwarding - No Answer Set code:

• For your extension, enter 723 (HK/UK) or 723#

• For another extension, enter 743 (HK/UK) or

743#

3. If setting Call Forwarding for another extension, enter the number of the extension whose calls you are forwarding. Otherwise, proceed to step 4.

4. Enter the destination code:

• If you are forwarding to another extension, enter the extension number.

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• If you are forwarding to an outside number, press the # key and enter the system speed dial code.

5. Replace the handset or press the ON/OFF key.

To set for a PDN from an NPDN or PNPDN

1.

Pick up the handset or press the ON/OFF key.

2.

Do one of the following:

To forward . . .

All incoming calls

All incoming calls that ring a busy extension

All incoming calls that ring an extension that doesn’t answer

Do . . .

Press an NPDN (or PNPDN key):

• Enter 721

• Dial the Call Forward Destination extension number.

Press an NPDN (or PNPDN key):

• Enter 722

• Dial the Call Forward Destination extension number.

Press an NPDN (or PNPDN key):

• Enter 723

• Dial the Call Forward Destination extension number.

To cancel Call Forwarding

1. Pick up the handset or press the ON/OFF key.

2. Do one of the following:

To cancel call forwarding . . .

For all incoming calls

Do . . .

Enter the appropriate Cancel Call Forwarding - All Calls code:

• For your extension, enter 731 (HK/UK) or 731#

• For another extension, enter 751 (HK/UK) or

751#

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To cancel call forwarding . . .

For all incoming calls that ring a busy extension

Do . . .

Enter the appropriate Cancel Call Forwarding - Busy code:

• For your extension, enter 732 (HK/UK) or 732#

• For another extension, enter 752 (HK/UK) or

752#

For all incoming calls that ring an extension that doesn’t answer

Enter the appropriate Cancel Call Forwarding - No

Answer code:

• For your extension, enter 733 (HK/UK) or 733#

• For another extension, enter 753 (HK/UK) or

753#

3. If cancelling Call Forwarding for another extension, enter the extension number whose Call Forwarding you are cancelling. Otherwise, proceed to step 4.

4. Replace the handset or press the ON/OFF key.

To cancel Call Forwarding and DND for your extension in one step

1. Pick up the handset or press the ON/OFF key.

2. Enter the Cancel Call Forwarding - DND code (default = 7**).

USING CAMP-ON (CALL WAITING)

Camp-on (Call Waiting) allows you to send a call waiting tone to a busy extension indicating that they have a call waiting. You then “camp-on” or stay on the line until the party you are trying to reach answers the call.

Note: Camp-on (Call Waiting) can be set manually or automatically. However, automatic Camp-on (Call Waiting) requires system programming.

You can leave a text message that displays on the busy phone. Any one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. All the messages can be changed through system programming.

Table 6. Send Text Messages

Message No.

1

2

3

Message Text

Visitor Here

Need Help

Important

Message No.

6

7

8

Message Text

User Defined

User Defined

User Defined

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5. Communicating Within Your Office

Message No.

4

5

Message Text

Urgent

Emergency

Message No.

9

0

Message Text

User Defined

User Defined

The busy party can reply with a text message that displays on the camping on phone.

Any one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. All the messages can be changed through system programming.

Table 7. Text Message Replies

Message No.

1

4

5

2

3

Message Text

Take A Message

Please Hold

Will Call Back

Transfer

Unavailable

Message No.

6

9

0

7

8

Message Text

User Defined

User Defined

User Defined

User Defined

User Defined

To manually camp-on to a line and notify a party that they have a call waiting

1. Pick up the handset or press the ON/OFF key.

2. Dial the extension number.

3. After you hear a busy tone, enter the Camp-on (Call Waiting) Set code (default =

2 [HK/UK] or 2#). (The Called party hears an alert tone and you hear a ringback tone.)

4. Stay on the line until the called party answer.

Notes:

• If call waiting is accepted, the busy tone changes to a ringing tone.

• You cannot send a call waiting message to an extension that has DND turned on.

To use Automatic Camp-on (Call Waiting)

Note: Automatic Camp-on (Call Waiting) requires system programming.

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5. Communicating Within Your Office

1. Pick up the handset or press the ON/OFF key.

2. Dial the extension number. (The called party hears an alert tone and you hear ringback tone.)

3. Remain on the line until the called party answers.

To leave a text message while camp-on

1.

Press the MSG key

.

2. Enter the send text message number (1-9, 0). (See Table 6 on page 72 for the send

text messages.)

To reply to a text message

1.

Press the MSG key

.

2. Enter the reply text message number (1-9, 0). (See Table 7 on page 73 for the text

message replies.)

To answer a Camp-on (Call Waiting) signal

1. Do one of the following:

Answer a call

To . . .

Toggle between two calls (using

Broker’s Hold)

Do . . .

a. After receiving an alert tone, replace the handset or press the ON/OFF key to end the first call.

b. Lift the handset or press the ON/OFF key again to connect to the waiting call..

a. After receiving an alert tone, press the HOLD key to put the first call on hold.

b. Press the ON/OFF key to pick up the second call.

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USING MESSAGE WAITING/CALLBACK

You can leave a callback request message (or message waiting indication) for a busy extension or one that does not answer. After sending the callback message, you hang up the phone and wait for the call back. The called party’s message indicator lamp then flashes that a message has been received.

When the message indicator lamp flashes, it indicates either a callback message from another extension or, if your system uses voice mail, a voice message. For a callback message, the display reflects the extension or name that sent the message.

For a voice message, the display reflects that a new message has been received.

If multiple messages have been received, the display reflects the number of messages and indicates the origin of the first message (i.e., the extension number or voice mail).

Note: You can use the MSG key to answer callback requests.

To send a Message Waiting/Callback request

1. Pick up the handset or press the ON/OFF key.

2. Dial the extension number.

3. While the phone is still ringing or when you hear the busy tone, enter the

Message Wait code (default = 4 [HK/UK] or 4#). (The message lamp flashes at the called extension.) (Note: You may need to dial 1 to change to tone calling before sending the message.)

4. Replace the handset or press the ON/OFF key.

To respond to a Message Waiting/Callback request

Note: Multiple messages are accessed in the order in which they are received.

1. Pick up the handset or press the ON/OFF key.

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5. Communicating Within Your Office

2. Do one of the following:

To . . .

Answer a callback request

Do . . .

Enter the Message Wait/Callback Set code (default =

*6). Or, press the MSG key.

OR...

Press the Flexible Function (FF) Key assigned as a

Message Callback Key.

• Phone automatically dials the extension that sent the callback request

• Message lamp goes off when the call is answered

* Cancel a Message Waiting/

Callback request

Enter the Cancel Message Waiting/Callback code

(default = *5).

* Only the person receiving a Message Waiting/Callback request can cancel the request. (The sender of a callback request cannot cancel the request once it has been sent.)

3. Replace the handset or press the ON/OFF key.

USING DO-NOT-DISTURB

Use DND to temporarily stop calls from coming to your extension.

Note: If your phone is set for Call Forwarding-No Answer or Busy (such as to voice mail), only calls from other extensions will be blocked. External calls will still ring through to your extension before being forwarded to voice mail. Permanent call forwarding is determined through system programming.

To turn DND on

1. Pick up the handset or press the ON/OFF key.

2. Do one of the following

To turn DND on . . .

For your extension

For another extension

Do . . .

Enter the DND Set code (default = 720 [HK/UK] or

720#).

a. Enter the DND Set by Other Phone code (default =

740 [HK/UK] or 740#).

b. Dial the extension number.

3. Replace the handset or press the ON/OFF key.

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To cancel DND

1. Pick up the handset or press the ON/OFF key.

2. Do one of the following

To cancel DND . . .

For your extension

For another extension

Do . . .

Enter the Cancel DND code (default = 720 [HK/UK] or

720#).

a. Enter the Cancel DND Set by Other Phone code

(default = 750 [HK/UK] or 750#).

b. Dial the extension number.

3. Replace the handset or press the ON/OFF key.

USING ABSENCE MESSAGES

Absence messages appear on the display of any internal caller who calls your extension.

To assign the Absence Message

1.

Lift the handset or press the ON/OFF key

2. Enter the Absence Message code (default = 729 [UK/HK] or 729#).

3. Enter the Absence Message number. (See Table 8 on page 77)

4. If desired, enter the 4-digit returning time

5. Press HOLD key.

6. Replace the handset or press the ON/OFF key.

Note: Five absence messages (0-4) are supplied with the DBS. Messages 5 to 9 have no default message text. All the messages can be changed through system programming.

Table 8. Absence Messages

Message No.

0

1

2

Message Text

In Meeting

At Lunch

Out of Office

6

7

Message No.

5

Message Text

Absence_No_5

Absence_No_5

Absence_No_5

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5. Communicating Within Your Office

3

4

Vacation

Another Office

8

9

Absence_No_5

Absence_No_5

Optionally, a return time can be input. Example Return Times for Absence

Messages include:

Input

No input

9

11

615

1035

Display

Return

Return 9:00

Return 11:00

Return 6:15

Return 10:35

To cancel the Absence Message

1.

Lift the handset or press the ON/OFF key.

2. Enter the Absence Message code (default = 729 [UK/HK] or 729#).

3. Press HOLD key.

4. Replace the handset or press the ON/OFF key.

LOCKING YOUR EXTENSION

Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the Toll

Restriction Service (TRS) (Call Barring) Class of your telephone is changed.

Anyone using your telephone is limited to the calling abilities defined by this

Lockout TRS (Call Barring) Class.

In addition, with the appropriate COS, you can set or cancel Station Lockout for other telephones.

To activate the Station Lockout feature

1.

Lift the handset or press the ON/OFF key.

2. Dial the Station Lockout Set feature code (default =746 [HK/UK] or 746#).

3. Replace the handset or press the ON/OFF key.

To cancel the Station Lockout feature

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1.

L

ift the handset or press the ON/OFF key.

2. Dial the Station Lockout Cancel feature code (default = 746 [HK/UK] or 746#).

3. Dial the Walking TRS (Call Barring)/Station Lockout security code.

4. Replace the handset or press the ON/OFF key.

To activate the Station Lockout feature for another extension

1.

Lift the handset or press the ON/OFF key.

2. Dial the Station Lockout Set for Another Extension feature code (default = 747

[HK/UK] or 747#).

3. Dial the extension number to activate station lockout.

4. Replace the handset or press the ON/OFF key.

To cancel the Station Lockout feature for another extension

1.

Lift the handset or press the ON/OFF key.

2. Dial the Station Lockout Cancel for Another Extension feature code (default =

748 (HK/UK) or 748#).

3. Dial the extension number to activate station lockout.

4. Dial the Walking TRS (Call Barring)/Station Lockout security code.

5. Replace the handset or press the ON/OFF key.

To change the Walking TRS/Station Lockout security code

1. Lift the handset or press the ON/OFF key.

2. Dial the Station Lockout Security Code change code (default = 749 [HK/UK] or

749#).

3. Dial the current Walking TRS (Call Barring)/Station Lockout security code.

4. Dial the new Walking TRS (Call Barring)/Station Lockout security code.

5. Replace the handset or press the ON/OFF key.

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6. USING ADDITIONAL FEATURES

The ICX and S-ICX provides a variety of additional features that you can use in your daily work:

• MIC or MIC Key (page 81)

• Off-Hook Monitor (page 82)

• Handsfree Answerback and Operation (page 82)

• Voice Recognition (page 83)

• Flash Feature (page 83)

• Conference Calls (page 83)

• Background Music (page 84)

• Timed Reminders (page 85)

• Caller ID (page 85)

• Waking Class of Service (88)

• Using Directory Numbers (page 89)

• Using Zip Mode (page 92)

• Room Monitoring (page 92)

• Silent Monitor (page 93)

USING THE MIC KEY

You can use the MIC key on your phone or an FF key assigned as a MIC key to mute the handset or microphone so that the party on the other end cannot hear you.

(The MIC indicator flashes when using handset mute and goes off when the microphone is muted.)

Note: To use handset mute, you must assign an FF key as a Mute key.

To block outgoing audio using the MIC key

1. Pick up the handset or press the ON/OFF key.

2. Dial the desired number.

3. To mute your conversation:

• Using the handset mute, press the MIC FF key.

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6. Using Additional Features

• Using the microphone mute, press the MIC key.

4. To turn the mute function off:

• Using the handset mute, press the MIC FF key.

• Using the microphone mute, press the MIC key.

USING OFF-HOOK MONITOR

Off-Hook Monitor allows you to play a called or calling party’s voice through the speaker on your phone, even if you are using the handset. This allows a third party to hear both sides of a conversation.

Note: Off-Hook Monitor does not activate your phone’s microphone. The party at the other end will hear only audio transmitted through your handset.

To put a call on speaker

1. During a handset call, press the ON/OFF key. (The other party is audible through the speaker, but the handset is mute.)

2. Press the ON/OFF key again, to take the caller back off speaker and continue the call through the handset.

USING HANDSFREE ANSWERBACK AND

HANDSFREE OPERATION

You can answer intercom calls as well as access all available system features without lifting the handset.

Note: To answer intercom calls without lifting the handset, the system must be programmed for Voice Calling. You must press 1 during a call to switch from Tone

Calling to Voice Calling. (For more information, see Using Voice Recognition

below.)

To answer calls without lifting the handset

1. When the intercom call arrives, make sure the MIC LED is on. (If it is not lit, press the MIC key to turn it on.)

2. Speak into the microphone to answer the call.

To use system features without lifting the handset

1. Press the ON/OFF key.

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6. Using Additional Features

USING VOICE RECOGNITION

With the installation of additional hardware, you can use verbal commands to dial extensions, speed dial numbers, and access various phone features.

Note: This feature requires system programming and addition hardware (VB-44224

Telephone and VM-44101 Voice Recognition Adaptor). For more information, see your system administrator or ICX and S-ICX dealer.

USING THE FLASH FEATURE

You can send a signal to your phone to release an outside line by pressing the FL/R key or the PROG key. Once you press either key, your phone will either reseize the same outside line or switch to extension dial tone status.

Note: This feature requires system programming. For more information, see your system administrator or ICX and S-ICX dealer.

MAKING CONFERENCE CALLS

You can use your phone to create conference calls that include up to three parties.

(With the installation of an optional 8-party conference card, you can include up to eight parties.)

Notes:

• When no optional conference card is installed, the System supports the following types of 3-party conference calls:

• 3 extensions

• 2 extensions and 1 outside line

• 1 extension and 2 outside lines

• When the optional 8-party conference card is installed, the System supports any combination of conference calls, except all outside lines.

The Version 3.0 software release allows any combination of extensions and trunk lines be in the conference as long as the original extension is in the conference and the total number of parties does not exceed 8. With Version 3.0 software, only one operation is used to establish and add to a conference. You simply have to place the current call on hold, dial the next party and press the CONF key. No different operation or access code is required to add additional parties to the call.

To establish a conference call

1. While on a call, press the HOLD key or the outside line key you are using.

2. If adding an outside party, press a vacant trunk key or dial a trunk access code.

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6. Using Additional Features

3. Dial the number of the party you want to add to the call.

4. Press the CONF key when your call is answered. (You are connected to the called party.)

5. To add another party repeat steps 1-4.

6. For 3-party Conference Call Only:

To release a conference member, press PROG + 1 to release conference member

1 or press PROG + 2 to release conference member 2, etc.

Note: The conference member numbers are shown on the display.

7. To drop out of the conference call, hang up.

To establish a two party private conversation from a 3-party conference (Version 3.5 and higher)

1. While on a call, press the CONF + 1 (2) to have a private conversation with the

CNF 1 (2) party.

2. To reestablish the conference, press CONF.

To remove a busy tone (hang up) from an 8-party conference

(Version 3.5 and higher)

1. During an conference with more than 3 parties, press CONF + (n) (where n is the number 1-8 for the conference parties) to individually select a conference party.

2. If you did not select the conference party that is giving busy tone, re-enter the conference by pressing CONF.

3. If you selected the conference party that is giving busy tone, hang up and then go off-hook again and press CONF to re-enter the conference call.

To drop out of a conference call

Note: If the originating party hangs up, all conference calls will be terminated.

1. Hang up or press the FL/R key or the ON/OFF key.

CONTROLLING BACKGROUND MUSIC

If your system is set up with a music source, you can play music over the speaker of your phone. (If Music On Hold is provided with your system, callers will automatically hear music when you place them on hold.)

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6. Using Additional Features

To turn background music on or off

1. Pick up the handset or press the ON/OFF key.

2. Enter the Background Music code (default = *30).

3. Replace the handset or press the ON/OFF key.

Note: On a large-display phone, you can turn background music on or off by pressing the BGM soft key while in the Function System menu.

USING TIMED REMINDERS

You can program your phone to act as an alarm clock and alert you at a designated time with an audible tone.

To set a timed reminder (reminder alarm)

1. Pick up the handset or press the ON/OFF key.

2. Enter the Timed Reminder Set code (default = *31).

3. Enter the time, in 24 hour format, you want the timed reminder (alarm) to sound.

(For example, 0100 = 1:00 am, 1300 = 1:00 pm)

4. Replace the handset or press the ON/OFF key.

To cancel a timed reminder

1. Pick up the handset or press the ON/OFF key.

2. Enter the Cancel Timed Reminder code (default = *39).

3. Replace the handset or press the ON/OFF key.

USING CALLER ID

Caller ID information is displayed on the second line of an LCD display when an incoming call is received during conversation. If a second incoming call is from another extension, the LCD displays the extension name or number.

Caller ID Call Log

Note: This feature requires system programming or a specific ICX or S-ICX configuration, and may not be available. For information, see your system administrator or ICX and S-ICX dealer.

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6. Using Additional Features

The Call Log keeps a record of Caller ID calls that ring your phone. You can access this log by assigning an FF key to flash when there is a new entry in the log. When you press the key to access the log, the LED turns off.

Each Call Log entry includes the following call information:

• Calling number

• Calling name (if provided)

• Time and date

• How the call was answered

• How the call was routed.

Call Log Operation for a Small-display Phones

You can view both the calling number information as well as the detailed information on each entry. In addition, you can outdial the displayed number or store the displayed number in a personal speed dial bin.

To view, dial or store the call log entry for a small-display

1. Go off-hook or press ON/OFF.

2. Dial the Call Log feature code (default = CONF 96)

The following displays:

Call Result

(blank) - Answered

- Calling Party

Hung Up

- Answered by

Someone Else

01:2015553678

Call Log Entry Number (01 - 10)

Time and Date

of Call

Calling Number

3. Press # to move forward in the call log and press * to move back in the call log.

4. To outdial the displayed call log number,

Press the left EXEC key to outdial a leading digit (dial 9 or 0 [Taiwan, Indonesia,

Malaysia]), dial the add digits (usually 1, only in the USA), and dial the displayed caller ID number.

OR

86 ICX (International), issued October 2000 ICX-50-750

6. Using Additional Features

Press the right EXEC key to outdial a leading digit (usually 9 [UK/HK] or 0

[Taiwan, Indonesia, or Malaysia]) and dial the displayed caller ID number.

5. To store the displayed call log number in a personal speed dial bin,

Press the PROG key, the speed dial bin number (80-90) and press the left EXEC key to dial the add digits (usually an area code) and press the HOLD key.

OR

Press the PROG key, the speed dial bin number (80-90), press the right EXEC key, and press the HOLD key.

6. To exit the Call Log, go on hook or press ON/OFF.

Call Log Format for the Large-Display Phone

You can view both the calling number information as well as the detailed information on each entry. In addition, you can outdial the displayed number or store the displayed number in a personal speed dial bin.

To view, dial or store call log entry for a large-display phone

1. Go off-hook or press ON/OFF.

2. Dial the Call Log feature code (default = CONF 96).

The following displays:

:

Call Result

(blank) - Answered

- Calling Party

Hung Up

- Answered by

Someone Else

Call Log Entry Number (01 - 10)

01:2015553678

Time and Date of Call

Calling Number

01:2015553678

02:2015554444

03:2015553456

04:4045554321

05:4045557654

3. Press # to move forward in the call log and press * to move back in the call log.

4. Press NEXT to view the next 5 calls and PREV to view the previous 5 calls.

ICX-50-750 ICX (International), issued October 2000 87

6. Using Additional Features

5. To outdial the displayed call log number,

Press the left soft key to outdial a leading digit (dial 9 [UK/HK] or 0 [Taiwan,

Indonesia, Malaysia]) dial add digits (usually 1 in the USA), and dial the displayed caller ID number.

OR

Press the right soft key to outdial a leading digit (dial 9 [UK/HK] or 0 [Taiwan,

Indonesia, Malaysia]) and dial the displayed caller ID number.

6. To store the displayed call log number in a personal speed dial bin,

Press the PROG key, the speed dial bin number (80-90), and press the left soft key to dial the add digits (usually an area code) and press the HOLD key.

OR

Press the PROG key, the speed dial bin number (80-90), press the right soft key and press HOLD.

7. To exit the Call Log, go on hook or press ON/OFF.

WALKING TRS (CALL BARRING) CLASS OF SERVICE

Walking Toll Restriction Service (TRS) (Call Barring) Class of Service (COS) allows you to use your own calling privileges at another phone. For example, you may be allowed to make long-distance calls from your phone, but a phone in your company’s warehouse may be restricted from long-distance calls.

To make long-distance calls from the restricted phone, you can go to that phone and enter a Walking TRS (Call Barring) COS code before dialling the number.

Notes:

• Before using this feature, a Walking TRS (Call Barring) COS must be assigned for your phone by the system administrator of ICX and S-ICX dealer.

• The same Walking TRS (Call Barring) COS code may be used by more than one extension.

To use a Walking TRS (Call Barring) COS code

1. From an extension other than your own, pick up the handset or press the ON/

OFF key.

2. Enter the Walking TRS (Call Barring) access code (default = 87).

3. Dial your extension number.

4. Enter your Walking TRS (Call Barring) COS code.

88 ICX (International), issued October 2000 ICX-50-750

6. Using Additional Features

5. Press the # key.

6. Access an outside line.

7. Dial the phone number.

The Walking TRS (Call Barring) COS will remain in effect until you hang up.

USING DIRECTORY NUMBERS

A Directory Number (DN) allows extension numbers to be used on a key basis. The same DN may be assigned to multiple keys on the same telephone and to keys on other telephones.

When a telephone’s extension number is assigned to a key on the same telephone, it is considered a Primary Directory Number (PDN). Up to three appearances of the

PDN may be assigned to keys on a key telephone. This allows for multiple calls on the same Directory Number.

When a DN is assigned to an FF key on another telephone, it is considered a Non-

Primary Directory Number (NPDN). Up to three NPDN appearances of the same

DN may be assigned to keys on a telephone. This allows calls to the DN to appear on multiple telephones. The calls ring in on a specified basis - immediate, delayed, or no-ring.

A telephone may only have one PDN (on up to three keys) but may have multiple

NPDNs with up to three appearances of any one NPDN.

ICX-50-750 ICX (International), issued October 2000 89

6. Using Additional Features

Figure 19. Example Directory Number assignments for Extension 200

When a caller originates a call, the call appears on the first available PDN key. If all

PDNs are unavailable, the call will select the INT LED.

When calls come in to a DN, the call appears on the first available DN key. If the call is to your PDN and no PDN key is available, the call appears on the INT LED.

Directory numbers may be assigned to FF keys 25-32. These are non-appearing keys.

Intercom voice calls only go to the PDN extension but light the corresponding

NPDN keys red. A tone call follows the appropriate ring status (immediate ring, delayed ring, etc.) for any extension.

To originate a call

1. Lift the handset or press the ON/OFF key.

2. If dialing an outside call, dial the outside line group access code (9 [UK/HK], 0

[Taiwan, Indonesia, Malaysia], or 81-84).

3. Dial the phone number or extension number.

90 ICX (International), issued October 2000 ICX-50-750

6. Using Additional Features

To receive a call to a directory number (PDN or NPDN)

1. If ringing, go off-hook or press the green blinking PDN or NPDN key.

If not ringing, press the red blinking PDN or NPDN key.

To originate a call using a non-primary directory number

1. Lift the handset or press the ON/OFF key.

2. Press the desired NPDN key.

3. If dialing an outside call, dial the outside line group access code (9, 0 [Taiwan,

Indonesia, or Malaysia], 81-84).

4. Dial the phone number or extension number.

To receive a call using a non-primary directory number

1. Lift the handset or press the ON/OFF key.

2. Press the desired NPDN key.

To call a primary directory number extension (NPDNs not called)

1. Lift the handset or press the ON/OFF key.

2. Dial the Direct Call to PDN access code (default = 766 [HK/UK] or 766#) or press the Direct Call to PDN key.

3. Dial the extension number.

To transfer a call to the primary directory number extension

(NPDNs not called)

1. Place the current call on hold.

2. Dial the Direct Call to PDN access code (default = 766 [HK/UK] or 766#) or press the Direct Call to PDN key.

3. Dial the extension number.

4. If desired, wait until the PDN Extension answers and introduce the call.

5. Hang up.

ICX-50-750 ICX (International), issued October 2000 91

6. Using Additional Features

USING ZIP MODE

The Zip mode feature (CPC version 3.5 or higher) automatically answers calls when operating a Key Telephone in headset mode.

To enter or cancel Zip mode

1. Press the ON/OFF key.

2. Press the PROG key and dial 80.

OR

Press the ZIP key.

3. Press the ON/OFF key.

ROOM MONITORING

This feature allows you to monitor the sounds in a room from another extension or room. To activate Room Monitoring, the monitored extension mut enable the Room

Monitor feature before the monitoring extension can listen to the sounds in the room.

4.

To set up a monitored extension

Action

Dial the monitored extension access code (default = 775)

OR...

Press an FF key assigned with the monitored access code

Result

You will hear a confirmation tone after the monitored extension has enabled the Room Monitor feature. (If the monitored extension has an LCD display, a confirmation message will also be shown.

Placing the monitored extension back on-hook, or pressing ON/OFF or FLASH will cancel the monitored mode.

92 ICX (International), issued October 2000 ICX-50-750

6. Using Additional Features

1.

To set up the monitoring extension

Action

Dial the monitoring extension access code (default = 776).

OR...

Press an FF key assigned the monitored access code and the extension number of the monitored extension.

OR...

While the handset is on-hook, press an FF key assigned to the

Room Monitor followed by the monitored extension number.

Result

The monitoring extension enters the monitoring mode.

The monitoring extension will automatically enter the monitoring mode.

Placing the monitoring extension back on-hook, or pressing ON/OFF or FLASH will cancel the monitoring mode.

SILENT MONITOR

The Silent Monitor feature allows an ACD supervisor to monitor a call between an

ACD agent and a caller without the knowledge of either party. (See CAUTION,

above.) If necessary, the ACD supervisor can initiate a three-way call by barging into the call.

1. To Initiate Silent Monitor

Action

Press ON/OFF + 768 + Extension number you want to monitor

OR...

Press the FF key assigned as a Silent Monitor

Key + Extension number you want to monitor

OR...

Press only the Silent Monitor Key if the FF key has been preprogrammed to monitor a specific extension number. You do not need to enter the extension number.

Result

The Silent Monitor feature is active, and the extension is being monitored. (The Silent

Monitor key flashes green when

Silent Monitor is active.)

Note:The Silent Monitor key is disabled when the extension assigned to that key is idle, dialing, or ringing.

ICX-50-750 ICX (International), issued October 2000 93

6. Using Additional Features

1.

Silent Monitor Key Color Definitions

FF Key Color

Clear

Solid Red

Flashing Green

Definition

Cannot monitor

Able to monitor

Not monitoring

Possible Operation

None

Press Silent Monitor key

On-hook or CONF

• Only one supervisor can initiate Silent Monitor on an individual extension at any given time.

• A supervisor cannot initiate Silent Monitoring on an extension when that extension is on a conference call.

94 ICX (International), issued October 2000 ICX-50-750

Appendix A. Dial Code List

This appendix summarizes the most commonly used dial codes. Additional features may be programmed as described in Section 700 - Feature Operation.

The table includes the following information:

• Function - Lists the name of the function or feature

• Fixed Dial Code - This dial code is hard-coded and cannot be changed.

• Flexible Dial Code - This dial code can be used as a default or it can be customized.

• Customised Dial Code - This dial code is customised by the system programmer.

Notes:

• Fixed dial codes and flexible dial codes require different procedures. Be sure to determine which dial codes your system uses to ensure the use of the appropriate procedure for a specific task.

• Default dial codes use the same procedures as flexible dial codes.

Table 9. Dial Code Table

Function

*57

*22

*23

*69

*24

Fixed Dial Code

(REDIAL + )

Flexible Dial Code

Account Codes

Alarm Set

Alarm Clear

Answer Key

Background Music Set/

Cancel

8#

*31

*39

*30

BLF/DSS Outgoing

BLF/DSS Immediate Ring

BLF Delayed Ring

BLF/DSS No Ring

9 + extension number

81 + extension number

82 + extension number

83 + extension number

Busy Override Set *53

Call Forward (All Calls): Set 70 + extension number

721 (HK/UK) or 721#

+ extension number

*09 Call Forward (All Calls):

Cancel

Call Forward (All Calls): Set from another ext.

*10

701 (HK/UK) or 701#

+ extension number

741 (HK/UK) or 741#

Customized

Dial Code

ICX-50-750 ICX (International), issued October 2000 95

Appendix A. Dial Code List

Function

Call Forward (All Calls):

Cancel from another ext.

Call Forward (All/Busy/No

Answer/DND): Clear (Prior to Ver 3.0)

Call Forward (All/Busy/No

Answer/DND and Absence

Message): Clear (Ver 3.0 and higher)

*11

Fixed Dial Code

(REDIAL + )

*21

Flexible Dial Code

751 (HK/UK) or 751#

7**

Call Forward (Busy): Set 72 + extension number 722 (HK/UK) or 722#

+ extension number

Call Forward (Busy): Cancel *15 732 (HK/UK) or 732#

+ extension number

*16 742 (HK/UK) or 742# Call Forward (Busy): Set from another ext.

Call Forward (Busy): Cancel from an other ext.

*17 752 (HK/UK) or 752#

Call Forward (No Answer):

Set

Call Forward (No Answer):

Cancel

Call Forward (No Answer):

Set from another ext.

Call Forward (No Answer):

Cancel from another ext.

71 + extension number 723 (HK/UK) or 723#

+ extension number

*12 733 (HK/UK) or 733#

+ extension number

*13

*14

743 (HK/UK) or 743#

+ extension number

753 (HK/UK) or 753#

+ extension number

*63

*64

*65

771

772

Call Park Hold/Answer

Call Park Hold

Call Park Answer (Own

Ext.)

Call Park Answer (0ther

Ext.)

Call Park Transfer

Call Pickup Group (All

Calls)

Call Pickup Group (CO

Calls only)

Call Pickup Group

(designated)

Call Pickup - Direct Trunk

Call Record Key

Callback at Busy Tone

Camp-on at BusyTone

*66

*67

*31

*32

*33 + (call pickup group 1-99)

*34

78 + extension number

*49

*50

773

774

701 (HK/UK) or 701#

702 (HK/UK) or 702#

703 (HK/UK) or 703#

*0

N/A

N/A

Customized

Dial Code

N/A

N/A

96 ICX (International), issued October 2000 ICX-50-750

Appendix A. Dial Code List

Function

*36

*25

Fixed Dial Code

(REDIAL + )

Flexible Dial Code

Conference Key

Day1/Night Toggle (Prior to

Ver 3.0)

Day 1/Day 2/Night Toggle

(Ver 3.0. and higher)

Day2 *26

760 (HK/UK) or 760#

761 (HK/UK) or 761#

Direct Call Pick-Up

DND: Set/Cancel

Extension Call

Extension Directory Name

Assignment

Recall/FL/R Key

73 + extension number 704 (HK/UK) or 704#

*18

Extension number

*41

Floating Hold: Answer Call

Park Pickup (Ver 3.0 and higher)

Headset Mode

Meet-Me Answer

Message Waiting (Callback):

Cancel

*39

*04

*35

*30

*07

Message Waiting (Callback) *08

Message and Voice Mail

Key

76 + extension number

720 (HK/UK) or 720#

N/A

*9

##

*5

*6

*51 Message Waiting Set at Busy

Tone

Message Waiting Set at

Ringback Tone

Night 1

Night 2 (for Built-In Voice

Mail messages)

Off-Hook Voice Announce

Paging

*55

*27

*28

*70

*29 + (page group number)

*38

*40

762 (HK/UK) or 762#

763 (HK/UK) or 763#

# + (zone number)

N/A

Program Key

PSD Name Assignment

Release Key

Room Monitoring Set Key

Room Monitoring Initiate

Key

Silent Monitor Key

Speed Dial Send

*68

*#05

*#06

77 + extension number

*01

775

776

768

80

Customized

Dial Code

N/A

ICX-50-750 ICX (International), issued October 2000 97

Appendix A. Dial Code List

Function

*71

*42

Fixed Dial Code

(REDIAL + )

Flexible Dial Code

Split Key

System Speed Dial Name

Assignment

Timed Reminder (alarm) -

Set

Timed Reminder (alarm) -

Cancel

Tone/Voice Switch

Transfer Key

Variable Mode

*22

*23

*54

*37

*61

*31

*39

N/A

Voice Mail Transfer Key 1

Voice Mail Transfer Key 2

74 + Extension

Number

75 + Extension

Number

Walking TRS Key *72

Note: The following feature keys were added with version 3.0

Customized

Dial Code

Station Lockout Set (Own

Ext.)

Station Lockout Set (Other

Ext.)

Station Lockout Cancel

(Other Ext.)

Walking TRS (Call Barring)/

Station Lockout Security

Code Change

Callback Cancellatiion

Zip Mode On/Off (toggle)

Direct Call to a PDN Ext.

UNA Pickup

Absence Message Code

Network Flash during Talk on FF-Key

PDN #1 Key

PDN #2 Key

PDN #3 Key

NPDN #1 Key

NPDN #2 Key

NPDN #3 Key

*#01

*#02

*#03

*#04

*58

*73

*74

*77

*78

*79

01

02

03

01 + (Ext No. 0-9999)

02 + (Ext. No. 0-9999)

03 + (Ext. No. 0-9999)

746 (HK/UK) or 746#

747 (HK/UK) or 747#

748 (HK/UK) or 748#

749 (HK/UK) or 749#

769 (HK/UK) or 769#

766 (HK/UK) or 766#

705 (HK/UK) or 705#

729 (HK/UK) or 729#

767 (HK/UK) or 767#

98 ICX (International), issued October 2000 ICX-50-750

Function

ACD-1 Wrap Key

ACD-21 Wrap Key

Text Message Send

Text Message Reply

Login Key for CTAPI

Appendix A. Dial Code List

Fixed Dial Code

(REDIAL + )

*#83

*#883

*75 + (Msg Code No.

0-9)

*76 + (Msg Code No.

0-9)

*#90

Flexible Dial Code Customized

Dial Code

ICX-50-750 ICX (International), issued October 2000 99

Appendix A. Dial Code List

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100 ICX (International), issued October 2000 ICX-50-750

Appendix B. Customized PSD Bin Numbers

This appendix contains a table for documenting the Personal Speed Dial (PSD) numbers that you assign to PSD bins on non-display phones. When making changes to PSD numbers, be sure to record the change in this following table.

Table 10. Customised PSD numbers (assigned to PSD bins)

90

91

92

93

86

87

88

89

PSD Bin

Number

80

81

82

83

84

85

94

95

96

97

98

99

PSD Number PSD Name

ICX-50-750 ICX (International), issued October 2000 101

Appendix B. Customized PSD Bin Numbers

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102 ICX (International), issued October 2000 ICX-50-750

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