Siemens 2000 Telephone Operating instructions

Documentation

HiPath 2000, HiPath 3000, HiPath 5000

HiPath OpenOffice ME

OpenStage 20

Operating Instructions

Communication for the open minded

Siemens Enterprise Communications www.siemens.com/open

2

Important information


Q

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit.

Part number: C39280-Z4-C51x (x: 0=EU, 1=US, 2=UK) or

• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.

Never open the telephone or a key module. Should you encounter any problems, contact the responsible service personnel.

Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

Trademarks

The device conforms to the EU directive 1999/5/EC as attested by the CE marking.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.

Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment.


Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments such as bathrooms.

Software update

During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line.

An update action is indicated by messages on the display and/or by flashing LEDs.

Documentation in Internet

This and other documentation can be found on the Internet at: http://www.enterprise-communications.siemens.com

> Products

> Phones & Clients > (Select Product) > Downloads.

To view and print documentation in PDF format, you require Acrobat Reader (free software): http://www.adobe.com

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the web at: http://wiki.siemens-enterprise.com/

3

4

Contents

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Documentation in Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .8

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . 9

Getting to know your OpenStage phone . . . . . . . . .10

OpenStage 20 user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 12

Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Answering a call via the loudspeaker (speakerphone mode) . . . . . . 21

Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . 22

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 26

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 29

Call forwarding in the event of telephone failure (CFSS) . . . . . . . . . 30

Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 31

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 33

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . 34

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 34

Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Answering calls from the entrance telephone and opening the door36

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 40

Dialing from the telephone database (LDAP) . . . . . . . . . . . . . . . . . 41

Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 43

Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . 44

Talking to your colleague with discreet calling. . . . . . . . . . . . . . . . . 45

Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 45

Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 45

Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Preventing and allowing call waiting (automatic camp-on) . . . . . . . 48

Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 48

Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Conducting a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 52

Transferring a call after a speaker call announcement in a group . . 53

Send trunk flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5

6

Contents

If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . 55

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Displaying and assigning call charges . . . . . . . . . .57

Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 59

Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Monitoring a room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Trace call: identifying anonymous callers (not for U.S.) . . . . . . . . . . . . . 62

Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 63

Locking another telephone to prevent unauthorized use . . . . . . . . . . . 64

Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

More functions/services. . . . . . . . . . . . . . . . . . . . . . .66

Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 68

Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using another telephone like your own for a call . . . . . . . . . . . . . . . . . 70

Resetting services and functions

(system-wide cancellation for a telephone) . . . . . . . . . . . . . . . . . . . . . . 71

Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 72

Using system functions from outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 74

Controlling connected computers or programs running on them/telephone data services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Communicating with PC applications over a CSTA interface . . . . . . . . 76

Controlling relays

(only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Radio paging (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Contents

Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . 79

Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Accepting a call for another member of your team . . . . . . . . . . . . . . . . 81

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Special functions in the LAN (PC network) . . . . . . 84

Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Setting up "follow me" call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Controlling relays

(only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Individual phone configuration . . . . . . . . . . . . . . . . 90

Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Adjusting the display to a comfortable reading angle . . . . . . . . . . . 90

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . 91

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . 92

Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Testing the telephone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Different Displays in a HiPath 4000 Environment . 94

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Responding to error messages on the screen . . . . . . . . . . . . . . . . . . . 95

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . 95

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Overview of functions and codes. . . . . . . . . . . . . . 101

7

8

General information


About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be due to one of the following reasons:

• The function is not configured for you or your telephone. Please contact your system support representative.

• Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade.

This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.

Service

The Siemens service department can only help you if you experience problems or defects with the phone.

Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.

For queries regarding connection of the telephone, please contact your network provider.

If you experience problems or defects with the phone, please dial the service number for your country.


Intended use

The OpenStage phone is a desktop or wall-mounted unit designed for speech transmission and for connection to the LAN. Any other use is regarded as unauthorized.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communications platform can be obtained from your service technician.

Please have this information ready when you contact our service department regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone

(front right) should be kept clear.

The optimum handsfree distance is 20 inches (50 cm).

• Proceed as follows to optimize display legibility:

– Turn the phone to tilt the display. This ensures you have a frontal view of the display while eliminating light reflexes.

– Adjust the contrast as required

Æ page 90.

9

Getting to know your OpenStage phone


The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.

OpenStage 20 user interface

1 2

4

3

5

6 7

1 You can make and receive calls as normal using the

handset.

2 The

display permits intuitive operation of the phone Æ page 16.

3 The

function keys allow you to call up the most frequently used functions during a call (e.g. Disconnect)

Æ page 13.

4

O

mailbox key and

N

menu key.

5

Audio keys are also available, allowing you to optimally configure the audio features on your telephone

Æ page 13.

6 The

3-way navigator is a convenient navigation tool Æ page 14.

7 The

keypad is provided for input of phone numbers/codes.

10


Ports on the underside of the phone

PC

Power supply unit

Network

Handset

OpenStage 20 properties

Display type

Full-duplex speakerphone function

10/100 Mbps Ethernet switch

Æ page 12

Wall mounting

LCD, 24 x 2 characters

;

;

;

11


Using network ports more efficiently

OpenStage 20 has a built-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone.

Network switch OpenStage 20 PC

To connect OpenStage 20 to a PC, you require only a commercial network cable (uncrossed).

Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.

12


Keys

Function keys

Key Function when key is pressed s

End (disconnect) call

Æ page 24.

,

Redialing

Æ page 24.

r

Button for fixed call forwarding (with red LED key)

Æ page 28.

p

Activate/deactivate microphone (also for speakerphone mode)

Æ page 25.

Mailbox key and Menu key

Key Function when key is pressed

O

Open mailbox (with red LED key)

Æ page 17.

N

Open Program/Service menu (with red LED key)

Æ page 19.

Audio keys

Key Function when key is pressed

-

Reduce volume and set contrast brighter

Æ page 90.

n

Turn speaker on/off (with red LED key)

Æ page 21.

+

Increase volume and set contrast darker

Æ page 90.

13


3-way navigator

Remove the protective film from the ring around the 3-way navigator before using the phone.

With this control, you can manage most of your phone’s functions, as well as its displays.

Operation

Press the

Press the

$

key.

%

key.

Functions when key is pressed

In idle mode:

• Open the idle menu

Æ page 16

In lists and menus:

• Scroll down

In idle mode:

• Open the idle menu

Æ page 16

In lists and menus:

• Scroll up

Entry selected:

• Perform action

Press the i

key.

14


Keypad

In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number

4

key on the keypad twice. When entering the text, all available characters for this key are displayed. After a short while, the character in focus is displayed in the input field.

Alphabetic labeling of dial keys is useful when entering vanity numbers

(letters associated with the phone number’s digits as indicated on the telephone spell a name; e.g. 0700 - PATTERN = 0700 - 7288376).

Character overview

Key

1

2

3

4

5

6

7

8

9

0

)

(

1x 2x 3x 4x 5x

[1] j

[2]

[3]

1 a b c 2 d e f 3 g h k

[1] Space

[2] Next letter in upper case

[3] Delete character i 4 l 5 m n o 6 p q r s 7 t u v 8 w x y z 9

+ .

0

Text input

Enter the required characters via the keypad.

Select the functions using the keys

%

and

$

.

Confirm your entry with i

.

15


Display

Your OpenStage 20 comes with a tilt-and-swivel black-and-white LCD dis-

play. Adjust the tilt and contrast to suit your needs

Æ page 90.

Idle mode

Your phone is in idle mode when there are no calls taking place or settings being made.

Example:

13:15

220870

MON 02.03.07

f

Time

Date

Open the idle menu

Own phone number

Idle menu

When in idle mode, press a key on the 3-way navigator

Æ page 14 to dis-

play the idle menu. You can call up various functions here. The idle menu

includes selected functions from the Program/Service menu

Æ page 19.

It may contain the following entries:

• Caller list

• Forwarding on

• Lock phone

• DND on

[1]

• Advisory msg. on

• Ringer cutoff on

• Send message

• View callbacks

[2]

• Directory

• HF answerback on

• Suppress call ID

• Waiting tone off

• DISA intern

16

[1] Must be activated by service personnel.

[2] Only appears if callback requests are saved


Mailbox

Depending on the type and configuration of your communications platform

(contact the relevant service personnel), messages from services, such as

HiPath Xpressions are displayed in this application in addition to messages received.

Messages

You can send short text messages to individual internal stations or groups.

In idle mode (

Æ page 16) the following signals alert you to the presence of

new messages:

•

O

key LED lights up

• Displays "Messages received".

Press the mailbox key

O

.

Example:

Caller ID

Msg. from: Coco, Chanel

Message sent?

f

Function menu

Display message

For a description of how to edit the entries

Æ page 68.

Voicemail

If your telephone is connected to a voicemail system (such as Entry Voice

Mail), the Mailbox key will also light up to alert you to any messages that have arrived.

An appropriate message also appears on the display (for instance, in Entry

Voice Mail: "X new messages").

To play back your voicemails, follow the instructions on the display.

17


Caller list

If you are unable to accept an external or internal call, the call attempt is stored in the caller list.

You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact your service personnel for details).

Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

The caller list is automatically displayed

Æ page 16 in the idle menu

Æ page 39.

Callers with suppressed numbers cannot be saved in the call log.

Information is displayed regarding the caller and the time at which the call was placed.

Example:

Caller ID

10168 PETER

Busy

21.02.

16:25 f

Function menu

Time

Date

Telephone status during a call attempt

For a description of how to edit the call logs

Æ page 39.

18


Program/Service menu

Use the

N

menu key to reach your communication system’s Program/

Service menu.

The menu key LED remains red as long as you are in this menu.

Example:

Menu title

Program/Service:

*7=Use speed dialing?

f

Further entries are available

Menu option

The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu. A double arrow next to an entry indicates the availability of additional options for this entry.

Accessing the menu

There are three ways to open the Program/Service menu on your communication system:

1. Press the menu key

N

. Use the

$

or

%

keys to select an option and confirm with the i

key.

2. Press

$

or

%

and select a function from the idle menu

Æ page 16.

3. In idle mode, press

(

or

)

and the code for the function you want.

For an overview of the maximum functions available, with corre-

sponding codes, see

Æ page 101.

19

Basic functions

Step by Step

Basic functions

Please read the introductory chapter "Getting to know your OpenStage phone"

Æ page 10 care-

fully before performing any of the steps described here on your phone.

Answering a call

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds

(dual-tone sequence).

• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

Your service personnel can adjust the ring cadence for external and internal calls for you.

In other words, different ring cadences can be set for different internal callers.

The number or the name of the caller appears on the display.

Answering a call via the handset

The phone is ringing. The caller appears on the screen.

^

Lift the handset.

+

or

-

Raise or lower the volume. Keep pressing the key until the desired volume is set.

20

Basic functions

Step by Step

Answering a call via the loudspeaker (speakerphone mode)

Suggestions for using speakerphone mode:

• Tell the other party that you are using speakerphone mode.

• The speakerphone works bests at a low receiving volume.

• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm

(approx. 20 inches).


n

Press the key shown. The LED lights up.

if nec.

+

or

-


Ending a call

n

Press the key shown. The LED goes out.

or

s

Press the key shown.

Switching to speakerphone mode

Prerequisite: You are conducting a call via the handset.

n \

Hold down the key and replace the handset. Then release the key.

if nec.

+

or

-

Set the call volume. Keep pressing the key until the desired volume is set.

U.S. mode

If the country setting is set to U.S. (ask the service personnel), you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.

n


]

Replace the handset. Proceed with your call.

if nec.

+

or

-

Set the call volume. Keep pressing the key until the desired volume is set.

21

Basic functions

Step by Step

Switching to the handset

Prerequisite: You are engaged in a call in speakerphone mode.

^

and

[

Lift the handset. Proceed with your call.

Open listening in the room during a call

You can let other people in the room join in on the call.

Let the other party know that you have turned on the speaker.

Prerequisite: You are conducting a call via the handset.

Activating

n


Deactivating

n


22

Step by Step

Basic functions

Making calls

Off-hook dialing

^

Lift the handset.

j

Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The called party does not answer or is busy:

\

Replace the handset.

On-hook dialing

j



The other party answers with speaker:

^

Lift the handset.

or On-hook dialing: Speakerphone mode.

The called party does not answer or is busy:

n


23

Basic functions

Step by Step

Next?

Call?

Redialing a number

The last three external telephone numbers dialed are stored automatically.

If this feature is configured (contact your service personnel), account codes entered are also saved

Æ page 58.

You can redial them simply by pressing a key.

Displaying and dialing saved station numbers

,

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

or

Keep confirming until the phone number you want appears.

Select and confirm the option shown.

Ending a call

\


or

s


24

Step by Step

Basic functions

Rejecting calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone

(contact your service personnel).


s


If a call cannot be rejected, your telephone will continue to ring. The message "Currently not possible" is displayed (e.g. in the case of recalls).

Turning the microphone on and off

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call,

Æ page 35).

Prerequisite: A connection is set up, the microphone is activated.

p


or

p

Press the lit key. The LED goes out.

25

Basic functions

Step by Step

Consultation?

Return to held call?

Quit and return?

Toggle/Connect?

Conference?

Leave conference?

Calling a second party (consultation)

You can call a second party while a call is in progress.

The first party is placed on hold.

Confirm.

j

Call the second party.

Return to the first party:

Confirm,

or

select and confirm the option shown.

Switching to the held party (alternating)


Combine the calling parties into a three-party conference


Allowing call partners to continue a conference after you exit


For more information on conferences, see

Æ page 50.

26

Step by Step

Consultation?

Transfer?

Basic functions

Transferring a call

If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.

Confirm.

j

Enter the number of the party to which you want to transfer the call.

[

Announce the call, if necessary.

\


or


27

Basic functions

Step by Step

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Call forwarding

Using variable call forwarding

You can immediately forward internal or external calls to different internal or external telephones (destinations).

(External destinations require special configuration in the system.)

When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact your service personnel), you can also forward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872.

If you are a call forwarding destination, your display will show the station number or the name of the originator on the upper line and that of the caller on the lower line.

Special features must be taken into consideration if your telephone operates with HiPath 5000 (sys-

tem networking via PC network)

Æ page 85!

r


or

$

Open the idle menu

Æ page 16.


Confirm,

or

select and confirm the option shown,

or


j

Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding

r


or


28

Forwarding off

Basic functions

Step by Step

*495=CFNR on?

Save?

#495=CFNR off?

Delete?

Exit

Using call forwarding no reply (CFNR)

Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are received while another call is ongoing can be automatically forwarded to a specified telephone.

N



j

Enter the destination number.

• Enter the internal station number for internal destinations

• Enter the external code and the external station number for external destinations

Confirm.

Deactivating Call Forwarding No Reply

N



or

Confirm.

Select and confirm to deactivate but not delete the forwarding destination.

If CFNR is activated, when you hang up,

"CFNR: " appears briefly on the display.

29

Basic functions

Step by Step

*9411= CFSS on?

Save?

Call forwarding in the event of telephone failure (CFSS)

If configured (consult your service personnel), you can define an internal or external call forwarding destination that activates in the event of telephone failure.

N



j

Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding/deleting a destination:

N



#9411= CFSS off?

Delete?

Confirm the option shown to deactivate and delete the forwarding destination.

or

Exit?

Select and confirm to deactivate but not delete the forwarding destination.

Changing the forwarding destination (if call forwarding is active):

N


)9411

Enter the code.

Change?

Confirm.

Save?

j

Change the destination phone number.

Confirm.

30

Basic functions

Step by Step

Trunk FWD on?

1=immediate?

2=on no answer?

3=on busy?

Save?

Trunk FWD off?

Call forwarding in the carrier network and forwarding multiple subscriber numbers

(MSN) (not for U.S.)

If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.

For example, you can forward your phone line to your home phone after business hours.

N



Select and confirm the required type of call forwarding

or


or


j

Enter your DID number.

j

Enter the destination number (without the external code).

Confirm.

Deactivating call forwarding


Confirm the displayed call forwarding type.

j

Enter your DID number.

31

Basic functions

Step by Step

Callback?

Answer?

Using callback

You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user.

You receive a callback

• When the other party is no longer busy.

• When the user who did not answer has conducted another call.

When configured (contact your service personnel), all callback requests are automatically deleted over night.

Storing a callback

Prerequisite: You have reached a busy line or no one answers.

Confirm.

Accepting a callback

Prerequisite: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.

^

Lift the handset.

or

n


or


You hear a ring tone.

32

Step by Step

View callbacks?

Next callback?

Delete?

Exit?

Basic functions

Viewing and deleting a stored callback

$

Open the idle menu

Æ page 16.

Select and confirm the option shown

[1]

.

Select and confirm to display additional entries.

Deleting a displayed entry

Confirm.

Ending retrieval


or

N


or

n


[1] „Different Displays in a HiPath 4000 Environment“

Æ page 94

33

Enhanced phone functions

Step by Step


Answering calls

More features?

Accepting a specific call for your colleague

You hear another telephone ring.

N


f


*59=Pickup - directed?

Next?

Accept call?


[1]

.

if nec.

Select and confirm, until the phone number/name of the desired subscriber is displayed.

Confirm.

or

j

If you know the number of the telephone that is ringing, enter it directly.

34


Æ page 94


Step by Step

Mute off?

HF answerback on?

HF answerback off?

Using the speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen.

You can conduct the call with the handset or in speakerphone mode.

^

Lift the handset and answer the call.

or

Press the "OK" key to confirm your selection and answer the call.

or

p

Press the key and answer the call.

If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immediately in speakerphone mode.

If handsfree answerback is disabled (default setting), follow the procedure described above.

Placing a speaker call to a colleague

Æ page 44.

Enabling and disabling handsfree answerback

$

Open the idle menu

Æ page 16.

Select and confirm the option shown,

or


35


Step by Step

Open door?

*61=Open door?

Answering calls from the entrance telephone and opening the door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener.

If you have the proper authorization (contact your service personnel), you can activate the

door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).

Speaking to visitors via the entrance telephone

Prerequisite: Your telephone rings.

^

Lift the handset within thirty seconds. You are connected to the entrance telephone immediately.

or

^

Lift the handset after more than thirty seconds.

j

Dial the entrance telephone number.

Opening the door from your telephone during a call from the entrance telephone

Confirm.

Opening the door from your telephone without calling the entrance telephone

N



j


Special features must be taken into consideration if your telephone operates with

HiPath 5000 (system networking via PC

network)

Æ page 89!

Opening the door with a code (at the door)

j

After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded.

36


Step by Step

*89=Door opener on?

3=change password?

1=enable with ring?

2=enable w/o ring?

#89=Door opener off?

Activating the door opener

N



j


j

Enter the five-digit code. Default code = "00000".

or

Select the displayed function and press the "OK" dialog key to change the code.


or

You can also open the door without a doorbell ring.

Deactivating the door opener

N



37


Step by Step

Please dial?

Delete number?

Cancel?

Making calls

En-bloc sending/correcting numbers

If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.

The station number is only dialed at your specific request.

j



Dialing entered/displayed numbers

^

Lift the handset.

or

Confirm.

Correcting numbers entered

A station number can only be corrected as it is being entered. Station numbers stored for number redial, for example, cannot be corrected.


The last digit entered in each case is deleted.

j

Enter the required digit(s).

Canceling en-bloc sending


or

n


or

s


38

Step by Step

Caller list?

Next?

Previous menu?

Time/date sent?

Call?

Delete?


Using the caller list

Detailed information, as well as a sample display entry are provided on

Æ page 18.

Retrieving the Caller List

Prerequisite: Service personnel has set up a caller list for your telephone.

$

Open the idle menu

Æ page 16.

Confirm

[1]

.

The latest entry is displayed, see the example on

Æ page 18.

To view other calls, confirm each subsequent display.

Ending retrieval


or

N


or

n


Displaying the call time

Prerequisite: You have retrieved the caller list and the

selected call is displayed

Æ page 18.


Dialing a station number from the caller list

Prerequisite: You have retrieved the caller list and the selected call is displayed.


The caller is automatically deleted from the caller list when a connection is finally set up.

Removing an Entry from the Caller List

Prerequisite: You have retrieved the caller list and the selected call is displayed.

Confirm.


Æ page 94

39


Step by Step

Dialing a number from the internal directory

Directory?

1=internal?

Scroll Next?

Scroll Previous?

Delete Character?

Delete Line?

The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured for your system.

Prerequisite: Names have been assigned to the station numbers stored in the system.

^

Lift the handset.

or

n


Confirm.

if nec. If several directories have been configured:

Confirm.

The first entry is displayed on the screen.

+

or

-

Scroll to next or previous entry.

or


or


or

j

Enter the name you want to find, or just the first few let-

ters, using the alphanumeric keypad

Æ page 15.

if nec.

Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.

if nec.

Select and confirm the option shown. All entered letters are deleted, and the first entry in the internal directory is displayed again.

Call?

The entry you wish to dial appears on the screen


40


Step by Step

Directory

2=LDAP?

Delete Character?

Search?

Dialing from the telephone database (LDAP)

If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.

Prerequisite: The LDAP search feature has been configured in the system.

^

Lift the handset.

or

n


Confirm.

if nec. If several directories have been configured:


j

Enter the name you wish to search for using the keypad

(max. 16 characters)

Æ page 15.

You can enter an incomplete name, e. g. "mei" for "Meier".

if nec. If configured (ask your service personnel), you can also search for surname and first name. To separate surname and first name by a space, enter "0". You can enter incomplete names, e. g. "mei p" for "Meier Peter".

if nec.

Select and confirm each letter to be deleted. The last letter entered is deleted.

In large databases, the results of the search may be incomplete if too few characters are entered

Æ page 42.

Confirm.

The name is searched for. This may take a few seconds.

41


Step by Step

Call?

Scroll Next?

Scroll Previous?

The result is displayed

If only one name is found, it is displayed.

Confirm.

If several names are found (max. 50), the first name is displayed.

+

or

-

Scroll to next or previous entry,

or

confirm,

or


Call?

Modify search?

Show matches?

Modify search?


If no name is found

If your search does not yield any name corresponding to your query, you can extend the range of the search, e. g. by deleting characters.


For further procedure, see above.

If too many names are found

If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed.

You can view these results, select any of the names, or change the search string (e. g. narrow the search by entering more characters).

In this case it is advisable to narrow down the search so that all corresponding names can be displayed.

Confirm, to view the incomplete list.


or Narrow the search down.

Select and confirm, in order to change the search string.


42


Step by Step


Making calls using system speed-dial numbers

Prerequisite: You know the system speed-dial numbers (consult your service personnel).

N



j

Enter a three-digit speed-dial number.

if nec.

Suffix-Dialing

j

If necessary, you can suffix-dial additional digits

(for example, the user’s extension) at the end of the saved station number.

If this feature is configured, a suffix is automatically dialed (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.

Dialing with speed-dial keys


*92=Change Speed Dial?

Prerequisite: You have configured speed-dial keys

Æ page 43.

N



)


j

Press the required speed-dial key.

Configure a speed-dial key

You can program the keys

0

to

9

with ten frequently used phone numbers.

N



[1]

.

Change?

Confirm.

)



Æ page 94

43

Save

Previous?

Next?

Change?

Delete?

Exit?


Step by Step

Change

*80=Speaker call?

j

Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen.

Confirm.

j

First enter the external code and then the external station number.

Confirm.

or If you make a mistake:

Select and confirm the option shown. This deletes all entered digits.

Confirm.

or


or


or


Talking to your colleague with a speaker call

You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.

$

Open the idle menu

Æ page 16.


j

Enter the phone number.

Responding to a speaker call

Æ page 35.

44


Step by Step

Talking to your colleague with discreet calling

If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display.

You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling).

^

Lift the handset.

)945

Enter the code.

j

Enter your internal station number.

Your service personnel can protect your telephone against discreet calling.

*41=Temporary MSN?

Automatic connection setup (hotline)

If this function is configured (contact your service personnel), the system automatically sets up a connection to a preset internal or external destination.

^

Lift the handset.

Depending on the setting, the connection is either set up

immediately or only after a preset period of time

( hotline after a timeout).

Assigning a station number (not for U.S.)

If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

N



j

Enter the DID number you wish to use.

j

Dial the external number.

45


Step by Step

*67=Associated dial?

Associated dialing/dialing aid

If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone.

The operating procedure depends on whether the dialing aid is connected to the

S

0

bus or the a/b (T/R) port.

You can also use your system telephone as a dialing aid for other telephones.

Dialing aid on the S0 bus

On the PC, select a destination and start dialing.

^

The speaker on your telephone is switched on. Lift the handset when the other party answers.

Dialing aid at the a/b (T/R) port

On the PC, select a destination and start dialing.

"Lift the handset" appears on the PC screen.

^

Lift the handset.

Dialing aid from your telephone for another telephone:

N



j

Enter the internal station number ("Dial for:").

j

Enter the number you wish to dial.

46

Step by Step

Call waiting?

Quit and return?


During a call

Using call waiting (second call)

Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call.

You can ignore or accept the second call.

When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.

You can block the second call or the signal tone

(

Æ page 48).

Prerequisite: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

\

Replace the handset. Your telephone rings.

^

Answer the second call. Lift the handset.

Placing the first call on hold and answering the second call:


You are connected to the call waiting party immediately.

The first party is placed on hold.

Ending the second call and resuming the first one

Confirm.

or

\

Replace the handset. "Recall appears on the display: ..." appears on the screen.

^

Lift the handset.

47


Step by Step

#490=Call wait.trm.off?

*490=Call wait.term.on?

Preventing and allowing call waiting (automatic camp-on)

If this function has been configured (ask your service personnel), you can prevent or allow a second call

Æ page 47 from being signaled by automatic camp-on

during an ongoing call.

N



[1]

,

or


Waiting tone off?

Waiting tone on?

Turning the call waiting tone on and off

You can suppress the call waiting tone (every six seconds) for external calls. A one-time special dial tone then alerts you to the waiting call.

Activating

$

Open the idle menu

Æ page 16.


Deactivating

$

Open the idle menu

Æ page 16.


Save number?

Saving a number

You can save your call partner’s station number for subsequent redialing from the caller list

Æ page 39.

Prerequisite: You are conducting a call.



Æ page 94

48


Step by Step

*56=Park a call?

Retrieve call?

Parking a call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.


N



0

...

9

Enter the number of the park slot (0 - 9) and make a note of it. If the park slot number you entered is not displayed, it is already in use; enter another one.

Retrieving a Parked Call

Prerequisite: One or more calls have been parked. The phone is idle.

N



0

...

9

Enter the park slot number you noted earlier.

If the park slot number you enter is not in use, you cannot retrieve the call.

If a parked call is not picked up, after a specific period of time the call is returned to the telephone from where it was parked (recall).

49

Return to held call?

Add party?

Conference?

View conf parties?

Next?

Exit list?

View conf parties?

Next?

Remove party?


Step by Step

Start conference?

Conference?

Conducting a conference

In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.

You can only add parties to or remove them from a conference if you initiated the conference.

j

Call the first party.


j

Call the second party. Announce the conference.


A tone sounds every 30 seconds to indicate that a conference is in progress.

If the second party does not answer

Confirm.

Adding up to five parties to a conference

Confirm.

j

Call the new party. Announce the conference.


Viewing the conference parties

Select and confirm the option shown. The first party is displayed.

To display other parties, confirm each subsequent display.

To exit the list: Select and confirm the option shown.

Removing parties from the conference

Select and confirm the option shown. The first party is displayed.

Confirm as often as required until the desired party appears.


50


Step by Step

Leave conference?

End conference?

Drop last conf. party?

Leaving a conference


or

\

Replace the handset, if this feature is configured (contact your service personnel).

Ending a conference


or

\

Replace the handset, if this feature is configured (contact your service personnel).

Removing the ISDN central office party from the conference


51


Step by Step

*53=DTMF dialing?

Activating tone dialing/DTMF suffix-dialing

You can transmit dual-tone multifrequency (

DTMF) signals to control devices such as an answering machine or automatic information system.

N



j

You can use the keys

(

0

through

to transmit DTMF signals.

9

,

)

and

Ending the call also deactivates DTMF suffix dialing.

Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.

52


Step by Step

Consultation?

*80=Speaker call?

Transfer?

Transferring a call after a speaker call announcement in a group

If this function has been configured (contact your service personnel), you can use a speaker call (announce-

ment,

Æ page 44) to announce a call in progress to a

group of users

Æ page 79.

After a member of the group has accepted the call request, you can transfer the waiting party.


Confirm. The other party is placed on hold.

$



j

Enter the group’s station number.

[

Announce the call.

When a member of the group accepts the call

Æ page 35, you are connected to this party.

\


or


If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).

53


Step by Step

*51=Trunk flash?

Send trunk flash

To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number.

Prerequisite: You have set up an external connection.

N



j

Enter the service code and/or telephone number.

54

Step by Step

Camp-on

Override?


If you cannot reach a destination

Call waiting (camp-on)

Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

The called party can then respond

Æ page 47.

The called party can prevent automatic call waiting

Æ page 48.

If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.

Busy override - joining a call in progress

This function is only available if it has been configured by the service technician (contact your service personnel).

Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.


The called party and person to whom this party is talking hear an alerting tone every two seconds.

If the called party has a system telephone with display, the following appears on the screen: "Override: (Number or name)".

You can now start talking.

55


Step by Step

Night answer on?

*=default?

Save?

Night answer off?

Using night answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone

(night station). The night station can be defined by service personnel (standard night answer service) or by you (temporary night answer service).



network)

Æ page 86!

Activating


Press the "OK" dialog key to confirm ( standard night answer service).

or

)

Enter the code ( standard night answer service).

or

j

Enter the destination number ( temporary night answer service).

Confirm.

Deactivating


Service personnel can also configure an "automatic night answer service". The automatic night answer service activates at specific times for your telephone depending on how it is programmed.

You can deactivate the automatic night answer service or replace it with a night answer service you configured

(see above).

56

Displaying and assigning call charges

Step by Step


Displaying call charges (not for U.S.)

For the current call:

Call charges are shown by default on the display when a call ends.

If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.

Call charge display must be requested from the network operator and configured by the relevant service personnel.

Depending on the setting, call charges are displayed during or after a call.

Depending on the network operator, free external calls are also displayed. The message "Free of Charge" appears on the screen either before or during the call.

If the cost indication facility has not been installed, the display will show the dialed number and/or the length of the telephone call.

If a call is forwarded, call charges are assigned to the destination of the call transfer operation.

*65=Show call charges?

For all calls and for the last call

Connection charges for the last chargeable call made are displayed first. After five seconds, the accumulated connection charge (total) is displayed.

N



57


Step by Step

Dialing with call charge assignment

You can assign external calls to certain projects.

Prerequisite: Your service personnel have defined account codes for you.

N


*60=Account code?


j

Enter account code.

if nec.

(

Press this key.

or

#=Save?

Confirm.

May be necessary, depending on configuration; contact your service personnel.

j

Enter the external phone number.

You can also enter the account code during a call.

58

Step by Step

Ringer cutoff on?

Ringer cutoff off?

DND on?

DND off?

Privacy/security


Turning ringer cutoff on and off

If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by

one ring signal, and they are shown on the display.

Activating

$

Open the idle menu

Æ page 16.


Deactivating

$

Open the idle menu

Æ page 16.


.

Activating/deactivating

"Do not disturb"

If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external callers are connected to another phone, which you can specify (contact your service personnel).

Activating

$

Open the idle menu

Æ page 16.


Deactivating

$

Open the idle menu

Æ page 16.

Confirm.

When you lift the handset, you will hear a special tone (continuous buzzing) reminding you that "Do not disturb" is activated.

Authorized internal callers automatically override the DND feature after five seconds.

59


Step by Step

Suppress call ID?

Restore caller ID?

Caller ID suppression

You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.

Activating

$

Open the idle menu

Æ page 16.


Deactivating

$

Open the idle menu

Æ page 16.


Your service personnel can activate/deactivate caller ID suppression for all phones.

60


Step by Step

*88=Room monitor?

Monitoring a room

You can use a phone to monitor a room. This function must be enabled on the monitoring phone.

When you call this phone, you can immediately hear what is happening in that room.

Activating the telephone to be monitored

N



You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.

Deactivating the telephone to be monitored

N

Press the lit key. The LED goes out.

or

\


Monitoring the room

j

Enter the internal station number of the phone located in the room that you wish to monitor.

61


Step by Step

*84=Trace call?

Trace call: identifying anonymous callers (not for U.S.)

You can identify malicious external callers. You can record the caller’s phone number during a call or up to

30 seconds after a call. In this case, you should not hang up.

N



If the trace is successful, the transmitted data is stored by your network operator. Contact your service personnel.

62

Step by Step

Lock phone?

Unlock phone?


Locking the telephone to prevent unauthorized use

You can prevent unauthorized parties from using your phone in your absence.

Lock and unlock phone

c

Open the idle menu

Æ page 16.


or


j

Enter code (telephone lock)

Æ page 65.

When the phone is locked, a special dial tone sounds when the handset is lifted. Within the system, users can make calls as normal.

Your phone can also be locked or unlocked by an authorized party

Æ page 64.

63


Step by Step

*943=Lock all phones?

*=lock phone?

#=unlock phone?

Locking another telephone to prevent unauthorized use

If configured (contact your service personnel), you can lock and unlock other telephones to prevent unauthorized access.

If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.

N



j

Enter the internal station number of the phone you wish to lock/unlock.

Confirm,

or


64


Step by Step

*93=Change PIN?

Saving your PIN

Enter the lock code to use the functions

• for protecting your phone against unauthorized use

Æ page 63

• for using another telephone like your own.

Æ page 70

You can save this code.

N


Confirm.

j

Enter the current five-digit PIN.

If you have not yet set a PIN, use "00000" the first time.

j

Enter the new PIN.

j

Re-enter the new PIN.

If you forget your code, contact your service personnel. Your code can be reset to "00000".

65

More functions/services

Step by Step


Appointments function

You can configure your phone to call you to remind you about appointments

Æ page 67.

You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.

Saving appointments

N


*46=Timed reminder on?

Confirm.

j

Enter a 4-digit time, such as 0905 for 9.05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30 p.m.).

possibly

2

or

7

If the selected language is "US English" (configure

Æ page 92) you can enter the code 2 for "am" or 7 for

"pm" (default = "am").

One time only?

Confirm.

or

Daily?


Save?

Confirm.

#46=Timed reminder off?

Deleting and checking a saved appointment

N


Confirm.

Delete?

Exit?

or

Confirm.


66


Step by Step

Reminder at 1200

Using timed reminders

Prerequisite: You have saved a reminder Æ page 66.

The saved time arrives.

The phone is ringing. The appointment time is displayed.

n

Press key twice.

or

^ \

Lift the handset and replace it again.

If you do not answer the timed reminder, it is repeated five times and then deleted.

Sending a message

You can send short text messages to individual stations or groups of stations with system telephones.

Creating and sending a message

$

Open the idle menu

Æ page 16.


Send message?

0=Please callback?

j

Enter the internal station number of the recipient or group.

Select predefined text (can be changed by service personnel) and confirm.

or

0

...

9

Enter the code directly.

The code is shown on your display with the corresponding message.

or

Enter message text?

Send?


j

Text entry (up to 24 characters)

Æ page 15.

Confirm.

Transmitted text messages are saved as callback requests on system telephones with no display and on ISDN, pulse or tone dialing telephones.

67


Step by Step

View sent message?

Message sent?

Delete?

View messages?

Message sent?

Time/date sent?

Call sender?

Delete?

Displaying and deleting messages you have sent

Prerequisite: The recipient has not yet accepted a sent message.

$

Open the idle menu

Æ page 16.


Confirm.

The text message is displayed.


The message is deleted.

Viewing and editing incoming messages

Pay attention to the notes on

Æ page 17.

O

The LED lights up. Press the key shown.

or

f Confirm.

The sender’s caller ID appears on the display.

Confirm.

The text message appears on the display.

Viewing the transmission time

Confirm.

Calling the sender


Deleting messages


68


Step by Step

Leaving an advisory message

You can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence.

When you receive a call, the message appears on the callers display.

$

Open the idle menu

Æ page 16.


Advisory msg. on

0=Will return at:

Select predefined text (can be changed by service personnel) and confirm.

or

0

...

9

Enter the code directly.

The code is shown on your display with the corresponding message.

Enter message text?

Save?

Predefined messages with a colon can be completed by entering a digit.

or


j

Enter message (up to 24 characters)

Æ page 15.

Confirm.

Advisory msg. off?

Deleting advisory messages

$

Open the idle menu

Æ page 16.


69


Step by Step

PIN and Authorization

Using another telephone like your own for a call

Other parties can temporarily use your phone like their own for an outgoing call.

N


f


*508=Temporary Phone?


j

Enter the number of the other user.

j

Enter the other user’s lock code

Æ page 65.

if nec.

Change PIN?

If the other user has not set a PIN, he or she is prompted to do so on his or her phone.

j


This state is cancelled as soon as the call is ended.

70


Step by Step

#0=Reset services?

Resetting services and functions

(system-wide cancellation for a telephone)

A general reset procedure is available for initiated function. The following functions are deleted, if enabled:

• Forwarding on

• Advisory msg. on

• Ringing group on

• Hunt group off

• Suppress call ID

• Call waiting tone off

• Do not disturb on

• Ringer cutoff on

• Received messages:

• View callbacks

N



71


Step by Step

*83=Associated serv?

Activating functions for another telephone

If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service):

• Do not disturb, code:

*

97/#97

Æ page 59

• Call forwarding, code

*

11,

*

12,

*

13/#1

Æ page 28

• Lock and unlock phone, code

*

66/#66

Æ page 63

• Ringing group code

*

81/#81

Æ page 79

• Leave an advisory message, code

*

69/#69

Æ page 69

• Group call code

*

85/#85

Æ page 79

• Reset services and functions, code #0

Æ page 71

• Control relays, code

*

90/#90

Æ page 77

• Night answer, code

*

44/#44

Æ page 56

• Timed reminders, code

*

46/#46

Æ page 66

N


Confirm.

j

Enter the internal station number of the phone where you wish to activate the function.

j

Enter code (for example,

*

97 for "Do not disturb on").

For any additional input, follow the instructions on your display.

72

Step by Step


Using system functions from outside

(DISA: Direct Inward System Access)

If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions:

• Reset services and functions, code #0

Æ page 71

• Call forwarding, code

1/#1

Æ page 28

*

*

• Lock and unlock phone, code 66/#66

Æ page 63

• Save your PIN, code

*

93

Æ page 65

• Send a message, code

*

68/#68

Æ page 67

• Leave an advisory message,

• code

*

69/#69

Æ page 69

• Ringing group, code

Group call, code

*

81/#81

Æ page 79

85/#85

Æ page 79

• Caller ID suppression,

• Camp-on tone, code

•

•

•

• code

*

Open door, code

*

86/#86

Æ page 60

*

Control relays, code

Do not disturb, code

Ringer cutoff, code

*

*

*

*

87/#87

Æ page 48

61

Æ page 36

• Release door opener, code

*

*

*

89/#89

Æ page 37

90/#90

Æ page 77

97/#97

Æ page 59

98/#98

Æ page 59

• Dial using speed dial, code

• Associated service, code

7

Æ page 43

83

Æ page 72

Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your phone to tone dialing. The phone is not connected to the system.

j

Establish a connection to the system. Enter the station number (contact your service personnel).

j

Wait for the continuous tone (if necessary, switch phone to tone dialing) and enter the internal number assigned to you and the corresponding PIN.

(

Enter the code (only required if programmed in the system).

73


Step by Step

*503=Keypad dialing?

j

Wait for the dial tone and enter the code for example,

*

97 for Do not disturb on. If necessary, make further entries; refer also to the user guide for dial pulse/DTMF phones.

or

j


You can only perform one function/establish one outgoing connection at a time.

The connection is cleared as soon as the function is successfully activated.

In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.

Using functions in ISDN via code dialing (keypad dialing)

If authorized (contact your service personnel), you can access ISDN functions in some regions using codes.

N


Confirm.

j

Enter the desired trunk number (contact your service personnel).

j

Entering a code for required ISDN function (contact your service personnel).

Contact your network provider to find out which

ISDN functions can be code-operated in your country.

Siemens Enterprise Communications

GmbH & Co. KG shall not be liable for damages/ costs which may be incurred by fraudulent activities or remote operation (such as toll fraud).

74


Step by Step

*42=Tel. data service?

Controlling connected computers or programs running on them/telephone data services

If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

Prerequisite: You have set up a connection.

N


Confirm.

For entering data, you are guided by the connected computer. However, depending on configuration (contact your service personnel), you must activate your entries in one of the following ways:

Inputs in en-bloc mode:

0

...

9

Enter data.

(

Complete entry.

or

Entry complete?

Confirm.

or Inputs in online mode:

The connected computer processes your entries directly.

(

Enter the code.

0

...

9

Enter data.

75


Step by Step

Communicating with PC applications over a CSTA interface

If configured (contact your service personnel), you can use your phone to communicate with PC applications

(CSTA =

Computer Supported Telecommunications

Applications). You send information to the application and receive information from the application, for example, via your phone display.

)494

Enter the code.

j

Enter the three-digit ID for the application you wish to control.

+-0

...

9e

Use the relevant keys to communicate with the application.

Ending communication with the application

Select and confirm the relevant CSTA message.

or

^ \

Lift the handset and replace it again.

76


Step by Step

Controlling relays

(only for HiPath 3000)

If this function has been configured (contact your service personnel), you can use up to four relays to enable/ disable different devices (such as a door opener).

Depending on how you program the relays, you can activate and deactivate them manually them or configure them to activate and deactivate automatically (after timeout).



network)

Æ page 88!


*90=Control Relay On?

or

#90=Control Relay Off?


1

...

4

Enter the relay.

Sensors (HiPath 33x0/35x0 only)

If configured (contact your service personnel), sensors are able to recognize signals, call your phone, and display an appropriate message on the screen.

77


Step by Step

Radio paging (not for U.S.)

If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers.

Pocket receivers signal a call request to the person you want to page. This person can then answer the page at the nearest phone.

Paging persons

To ensure that you can be found, you must have en-

abled a ringing group

Æ page 81, call forwarding

Æ page 28 or call forwarding-no answer (service techni-

cian) to the internal station number of your PSE.

A call request is signaled automatically.

Answering the page from the nearest telephone

^

Lift the handset.

)59

Enter the code.

j

Enter own station number.

78

Using team functions

Step by Step

Leave group?

Join group?

Leave group?

Join group?

301 X Group name


If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions.

Activating/deactivating a group call



network)

Æ page 84!

If configured (consult your service personnel), you belong to one or more groups of stations, which can be reached via hunt group or group call station numbers.

Incoming calls are signaled one after the other (= hunt group) or simultaneously (= group call) on all phones in the group, until a group member answers the call.

Each station in the group can still be reached via their personal station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group.

You are part of a hunt group or call group

$

Open the idle menu

Æ page 16.


or


You belong to multiple groups

$

Open the idle menu

Æ page 16.


or


If an "X" appears between group/trunk number or

(such as 301) and group name, the audible tone is active for this group or trunk.

79


Step by Step

301 Group name

Next?

Leave group?

Join group?

#=Out of hunt group?

*=In hunt group?

or

No "X" means that the call is deactivated.

or

Confirm. The next group/trunk number is displayed with a group name.


The audible tone for the group/trunk displayed is deactivated.

or


The audible tone for the group/trunk displayed is activated.

or


The audible tone for all groups and trunks is deactivated.

or


The audible tone for all groups and trunks is activated.

If you have activated the audible tone for another group/trunk or deactivated the audible trunk for all groups/trunks you belong to, you will hear a special dial tone when you lift the handset.

80


Step by Step

Accepting a call for another member of your team

You can use your own telephone to accept calls for other telephones in your team, even while engaged in an ongoing call. To do this, contact your service personnel to find out if a pickup group has been configured.

Prerequisite: Your telephone rings briefly. "Call for:" appears on the upper display line with the station number or name of the originator; the station number or name of the caller appears on the lower line.

Confirm.

Pickup - group?

*81=Ringing group on?

Ringing group

You can have calls for your telephone signaled audibly at up to five other internal phones. The phone that answers the call first receives the call.



network)

Æ page 87!

Saving, displaying, and deleting telephones for the ringing group

N



Ringing group off?

Follow the display prompts (enter the internal station number).

If your phone belongs to a ringing group, your display will show the station number or the name of the originator on the upper line and that of the caller on the lower line.

Removing all telephones in a call ringing group


81


Step by Step

UCD?

*401=Log on?

#401=Log off?

UCD?

#402=Not available?

*402=Available?

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may belong to a group of stations (agents) to which calls are distributed.

An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift

N



Confirm,

or


j

To log on, enter your identification number ("Agent:").

Contact your service personnel to find out what it is.

Logging on and off during your shift

N


f


or

Confirm.


82


Step by Step

UCD?

*403=Work on?

#403=Work off?

UCD?

*404=UCD night on?

#404=UCD night off?

UCD?

*405=Calls in queue?

Requesting and activating a work time

You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on.

N



Confirm.

or


Turning the night service on and off for UCD

N



Confirm.

or


Display the number of waiting calls

N



Confirm.

83

Special functions in the LAN (PC network)

Step by Step

DISA intern?

Leave group?

Join group?

Special functions in the LAN

(PC network)

If your telephone is operating in a HiPath 5000 environment, multiple HiPath 2000/HiPath 3000 systems are interconnected via a LAN (

Local Area Network, such as a proprietary PC network). You are conducting a call via the LAN (PC network).

In this instance, you must note certain particularities for some functions. These are described in this section.

HiPath OpenOffice ME cannot be integrated into a HiPath 5000 environment.

Leaving hunt group/group call

Prerequisite: You are part of a hunt group/group call

Æ page 79 in another HiPath 2000/HiPath 3000:

$

Open the idle menu

Æ page 16.


j

Enter the (DISA) station number of the other

HiPath 2000/HiPath 3000.

i

or

(

Confirm your entry.

j

Enter the (DISA) station number of your phone.

i

or

(

Confirm your entry.


or


You belong to multiple groups of another

HiPath 2000/HiPath 3000

j

Enter group number for "directed joining/leaving".

84


Step by Step

DISA intern?

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off?

Setting up "follow me" call forwarding

You can activate/deactivate call forwarding

Æ page 28

for your phone from other phones in the HiPath 5000 environment.

$

Open the idle menu

Æ page 16.


j

(DISA) station number of the HiPath 2000/HiPath 3000.

i

or

(

Confirm your entry.

j


i

or

(

Confirm your entry.

Activating

$

Open the idle menu

Æ page 16.


Confirm,

or


or


j

Enter the destination phone number.

Confirm.

Deactivating

$

Open the idle menu

Æ page 16.


85


Step by Step

DISA intern?

Night answer on?

Save?

Night answer off?

Using night answer

If authorized (contact your service personnel), you can set telephones in other HiPath 2000/HiPath 3000 com-

munications platforms as the night answer

Æ page 56.

$

Open the idle menu

Æ page 16.


j

Enter the (DISA) station number of the other

HiPath 2000/HiPath 3000.

i

or

(

Confirm your entry. j


i

or

(

Confirm your entry.

Activating

$

Open the idle menu

Æ page 16.


j

Enter the destination number (= temporary night answer service).

Confirm.

Deactivating

$

Open the idle menu

Æ page 16.


86


Step by Step

*81=Ringing group on?

Add to ringing group?

Ringing group

You can have calls for your telephone signaled audibly at external telephones or at telephones in other

HiPath 2000/HiPath 3000 communications platforms

Æ page 81.

Saving, displaying, and deleting telephones for the ringing group

N



Add another station?

Display/remove?


or


or

Select and confirm, then follow the operating instructions.

j

Enter the phone number.

Confirm.

#=Entry complete?

Save?

Exit?

Confirm.

Ringing group off?


Removing all telephones in a call ringing group

$

Open the idle menu

Æ page 16.


87


Step by Step

Controlling relays

(only for HiPath 3000)

If this feature is configured (contact your service person-

nel), you can also control relays

Æ page 77 in other

HiPath 3000 communications platforms.

$

Open the idle menu

Æ page 16.

DISA intern?


j

Enter the (DISA) station number of the HiPath 3000, where you wish to control the relay.

i

or

(

Confirm your entry.

j

Enter the (DISA) station number of the phone you wish to use to control the relay.

i

or

(

Confirm your entry.

*90=Control Relay On?

Confirm,

or

#90=Control Relay Off?


1

...

4

Enter the relay.

88


Step by Step

DISA intern?

Open door?

Opening a door

If configured (contact your service personnel), you can also activate the door opener

Æ page 36 in other

HiPath 2000/HiPath 3000 communications platforms.

$

Open the idle menu

Æ page 16.


j

Enter the (DISA) station number of the HiPath 2000/

HiPath 3000 where you wish to control the door opener.

i

or

(

Confirm your entry. j

Enter the (DISA) station number of the phone you wish to use to control the door opener.

i

or

(

Confirm your entry.


j Z


89

Individual phone configuration

Step by Step


Adjusting display settings

Adjusting the display to a comfortable reading angle

You can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Setting contrast

The display has four contrast levels that you can set according to your light conditions.

Display contrast?

The display has four contrast levels that you can set according to your light conditions.

+

or

-

Press these keys while the phone is idle.


+

or

-

Change the display contrast. Press the key repeatedly until the desired level is obtained.

i

Save.

90


Step by Step

Ring volume?

Ring tone?

Adjusting audio settings

Optimize the audio settings on your OpenStage for your environment and according to your personal requirements.

Adjusting the receiving volume during a call

You are conducting a call.

+

or

-


i

Save.

Adjusting the ring volume

+

or

-

Press one of the keys shown in idle mode

Æ page 16.

Confirm.

+

or

-


i

Save.

Adjusting the ring tone

+

or

-


Æ page 16.


+

or

-

To adjust the ring tone: Keep pressing the keys until the desired tone is set.

i

Save.

91


Step by Step

Adjusting the speakerphone to the room acoustics

To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".

+

or

-


Æ page 16.

Speakerphone mode?


+

or

-

To set the room type: Keep pressing these keys until the setting you want appears on the screen.

i

Save.

Language for system functions

More features?

N


f Select and confirm the option shown.

*48= Select language?


15=Spanish?

Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm.

92

Testing the phone

Step by Step

More features?

*940=Phone test?

Testing the phone

Testing the telephone functions

You can test your phone’s functionality.

Prerequisite: The phone is in idle mode.

N


f Select and confirm the option shown.


If everything is functioning correctly:

• all LEDs on the phone flash (only the menu key LED is continuously lit)

• your station number is displayed

• all pixels are active on the display

• the ring tone is audible

93

Different Displays in a HiPath 4000 Environment

Different Displays in a HiPath 4000

Environment

Depending on the system configuration, not all functions may appear on the display exactly as shown in this document.

Depending on the system configuration, some display texts may differ from the display texts described in this document.

Please refer to the following table for an overview of such texts:

HiPath 2000

HiPath 3000

HiPath OpenOffice ME

Display

View callbacks?

Pickup - directed?

Caller list?

Change Speed Dial?

Call wait.term.?

Call wait.term.off?

Call wait.term.on?

HiPath 4000 Display

Display callbacks?

Direct call pickup?

Call log?

Speed dialing?

Camp-on termination?

Camp-on deact.?

Camp-on act.?

Description

Æ page 33

Æ page 34

Æ page 39

Æ page 43

Æ page 48

94

Step by Step

Invalid entry

Not authorized

Currently not possible

Invalid station number

Fixing problems

Fixing problems

Responding to error messages on the screen

Possible cause:

Station number is incorrect.

Possible reaction:

Enter correct station number.

Possible cause:

Locked function selected.


Apply to service personnel for authorization for relevant function.

Possible causes:

Dialed a non-existent station number. Called phone is unplugged.

Possible reactions:

Enter correct station number. Call this station again later.

Possible cause:

Dialed your own station number.


Enter correct station number.

Contact partner in the case of problems

Contact your service personnel if a fault persists for more than five minutes, for example.

95

Fixing problems

Step by Step

Troubleshooting

Pressed key does not respond:

Check if the key is stuck.

Telephone does not ring:

Check whether the "Do not disturb" function is activated

on your telephone (

Æ page 59). If so, deactivate it.

You cannot dial an external number:

Check whether your telephone is locked.

If the phone is locked, enter your PIN to unlock it

Æ page 63.

To correct any other problems:

First contact the relevant service personnel. If the service personnel are unable to correct the problem, they must contact Customer Service.

Caring for your telephone

• Never allow the telephone to come into contact with coloring, oily or aggressive agents.

• Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

• If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use aggressive or alcohol-based cleansers on plastic parts. The use of scouring agents is also forbidden.

96

Index

Index

Numerics

3-way navigator

.......................................... 14

A

Activating door opener

.............................. 36

Advisory message

..................................... 69 deleting

.................................................... 69

Agents

.......................................................... 82

Announcement

........................................... 44

Assigning a DID number

........................... 45

Associated dialing/dialing aid

................... 46

Associated service

..................................... 72

Audio keys

................................................... 13

Automatic camp-on

preventing and allowing

........................ 48

Automatic connection setup

.................... 45

B

Busy override

.............................................. 55

C

Call accepting

................................................. 20

accepting, group

..................................... 81

answering

................................................ 20

distributing

............................................... 82

entrance phone

....................................... 36

forwarding

............................................... 28

parking

...................................................... 49

pickup, directed

...................................... 34

rejecting

................................................... 25

retrieving from park

............................... 49

transfer

..................................................... 27

transfer after announcement

............... 53

Call charge assignment

............................. 58

Call charges for another telephone

............................ 57 for your telephone

.................................. 57

Call duration

................................................ 57

Call forwarding

........................................... 28

in the event of telephone failure

......... 30

MSN in CO

.............................................. 31

Call log

......................................................... 18

Call request

................................................. 18

Call signal

..................................................... 20

Call volume

............................................ 20, 91

Call waiting

.................................................. 55

accepting

................................................. 47

allowing

.................................................... 48 preventing

................................................ 48

Call waiting (camp-on) tone off

..................................................... 48

Call waiting on/off

...................................... 48

Call waiting tone on/off

............................. 48

Callback

........................................................ 32

Caller ID suppression

................................ 60

Caller list, using

.......................................... 39

Calling a second party

............................... 26

Calls in queue

............................................. 82

CE marking

.................................................... 2

Central telephone lock

.............................. 64

CFNR

............................................................ 29

Charges

for another telephone

............................ 57

for your telephone

.................................. 57

Code dialing in ISDN

.................................. 74

Conference

.................................................. 26

Connection options

.................................... 11

Connection setup automatic

................................................. 45

Connection setup, automatic

................... 45

Consultation

................................................ 26

Control relays

.............................................. 77

CSTA

............................................................ 76

D

Dialing

en-bloc

...................................................... 38

from the caller list

.................................. 39

internal/external calls

............................. 23 on-hook dialing

........................................ 23

with speed dialing

.................................. 43

Dialing aid

S0 bus

...................................................... 46

Dialing internal calls

................................... 23

Dialing numbers

97

Index

from the internal directory

.................... 40

from the LDAP database

...................... 41

using redial

.............................................. 24

Direct inward system access (DISA)

...... 73

Directory, internal

...................................... 40

DISA

............................................................. 73

Discreet calling

........................................... 45

Display

for HiPath 4000 environment

............... 94

Display angle

............................................... 90

Display contrast

.......................................... 90

Distributing calls

......................................... 82

Do not disturb

............................................. 59

Door release

............................................... 37

H

Handsfree answerback

............................. 35 off

.............................................................. 35

on

.............................................................. 35

HiPath 5000

"follow me" call forwarding

................... 85

group call

................................................. 84 hunt group

............................................... 84

night answer

........................................... 86

opening a door

........................................ 89

relays

........................................................ 88

HiPath 5000 ringing group

........................ 87

Hotline

.......................................................... 45

HTML format

................................................ 3

Hunt group

.................................................. 79

E

Edit dial number

......................................... 38

Editing dial inputs

....................................... 38

Editing the station number

....................... 38

En-bloc dialing

............................................ 38

Entrance telephone

................................... 36

External code

.............................................. 23

I

Important information

................................. 3

Incoming calls

............................................. 18

Internal directory

........................................ 40

IP telephony

................................................ 84

K

Keypad

......................................................... 15

Keypad dialing

............................................. 74

F

Forwarding

MSN in CO

.............................................. 31 multiple subscriber number (MSN)

..... 31

Forwarding MSN in CO

............................ 31

Function keys

............................................. 13

Functions activating/deactivating for another telephone

....................................................... 72

resetting

................................................... 71

using from the outside

.......................... 73

L

LAN telephony

............................................ 84

LDAP telephone database

........................ 41

Leaving an advisory message

.................. 69

Location of the telephone

.......................... 3

Locking all phones

..................................... 64

Locking/unlocking

...................................... 63

Loudspeaker

............................................... 21

G

General information

..................................... 8

Group call

.................................................... 79

M

Mailbox key

........................................... 10, 13

Making calls

with the dialing aid

................................. 46

Making external calls

................................. 23

Making mobile calls

................................... 70

Making trunk calls

...................................... 23

Menu key

.............................................. 10, 13

Message

98

Index

answering

................................................ 68

deleting/displaying

................................. 67

receiving

.................................................. 68

sending

.................................................... 67

Multiple subscriber number (MSN) forwarding

............................................... 31

N

Nameplate

..................................................... 9

Night answer

.............................................. 56

O

Open listening

............................................ 22

Opening a door

........................................... 36

with a code

.............................................. 36

Operating instructions

................................. 2

operating instructions

HTML format

............................................ 3

ordering

...................................................... 3

PDF format

................................................ 3

Operational elements

................................ 10

Outgoing calls

............................................. 18

P

Parking a call

............................................... 49

PDF format

.................................................... 3

Personal identification number

................ 65

Phone

locking another

....................................... 64 locking/unlocking centrally

.................... 64

testing

...................................................... 93

using another like your own

................. 70

Phone settings

........................................... 90

Pickup (call)

........................................... 34, 81

PIN

................................................................ 65

for a telephone

....................................... 63

PIN, saving

.................................................. 65

Product designation

..................................... 9

Program/Service menu

............................. 19

Programming your telephone

.................. 90

Project calls

................................................. 58

Project code, account code

...................... 58

R

Radio paging equipment PSE

.................. 78

Recall

............................................................ 53

Receiving volume

................................. 20, 91

Redialing a number

.................................... 24

from the caller list

.................................. 39

Relays

........................................................... 77

Reset services

............................................ 71

Resetting functions

.................................... 71

Ring tone

..................................................... 91

Ring volume

................................................ 91

Ringer cutoff

............................................... 59

Ringing group

.............................................. 81

Room monitor

............................................. 61

S

Safety precautions

....................................... 2

Second call

accepting

................................................. 47

Sensors

........................................................ 77

Serial number

................................................ 9

Setting your telephone

.............................. 90

Settings

........................................................ 90

Speaker call

................................................. 44

Speakerphone distance

.............................. 3

Speakerphone mode

........................... 21, 92

Special dial tone

......................................... 59

Speed-dialing dialing

....................................................... 43 saving station speed-dialing

................. 43 suffix-dialing

............................................ 43

system

..................................................... 43

Station number assigning

.................................................. 45

correcting

................................................. 38

deactivating display

................................ 60 suppressing

............................................. 60

Station speed-dialing

................................. 43

Suffix-dialing automatic

................................................. 43

DTMF tone dialing

.................................. 52

System speed-dialing

................................ 43

System-wide cancellation

......................... 71

99

Index

T

Tel. data service

......................................... 75

Telephone

locking

...................................................... 63

locking/unlocking

.................................... 63

settings

.................................................... 90

Telephone database LDAP

....................... 41

Telephone functions, testing

................... 93

Telephone maintenance

........................... 96

Telephone test

........................................... 93

Temporary phone

....................................... 70

Testing the telephone

............................... 93

Text

answering

................................................ 68 receiving

.................................................. 68

Text message

deleting/displaying

................................. 67

sending

.................................................... 67

Three-party conference

............................. 26

Timed reminder

.......................................... 66

Timed reminder, answering

..................... 67

Time-dependent hotline

............................ 45

Toggle/Connect

.......................................... 26

Tone dialing

................................................. 52

Tone dialing (DTMF dialing)

...................... 52

Trace call

...................................................... 62

Transfer (call)

.............................................. 27

after announcement

.............................. 53

Troubleshooting

......................................... 96

Trunk flash

................................................... 54

U

UCD

.............................................................. 82

Unanswered calls

...................................... 18

User support

................................................. 8

Using Ethernet switches

.......................... 12

Using network ports more efficiently

..... 12

V

Variable call forwarding

............................. 28

Volume

keys

.......................................................... 13

W

Work time

................................................... 83

100

Overview of functions and codes


The following table lists all available functions, as shown on the display. If configured (contact your service personnel), functions can be activated interactively (select and confirm) via the Program/Service menu (select and confirm or enter a code).

Functions

(=display)

Account code

Advisory msg. on

Advisory msg. off

Associated dial

Associated serv.

Call waiting

Waiting tone off

Waiting tone on

Call wait.term.on

Call wait.trm.off

Callback

View callbacks/Delete

Caller list

Save number

Conference

Start conference

Add party

End conference

View conf parties

Remove party

Drop last conf. party

Consultation

Return to held call

Quit and return

Transfer/Accept call

Control Relay On (only for HiPath 3000)

Control Relay Off (only for HiPath 3000)

... Interactively

$%

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

... Via the Program/Service menu

$%

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

Æ page 19

*

*

*

*

#69

*

*

*

*

#87

#490

*

#58

#82

*

*

Code

*

*

*

60

69

67

83

55

87

490

58

82

3

#3

491

0

0

90

#90

101


Functions

(=display)

Data I/O Service

Directory

1=internal

2=LDAP

DISA

DISA intern

Discreet Call

DND on

DND off

Door opener on

Door opener off

DTMF dialing

En-bloc dialing

Dial

Forwarding on

1=all calls

2=external calls only

3=internal calls only

Forwarding off

CFNR on

CFNR off

Trunk FWD on

Trunk FWD off

HF answerback on

HF answerback off

Hotline

Join group

Leave group

In hunt group

Out of hunt group

Keypad dialing

102

;

;

;

;

;

;

;

;

;

;

;

;

;

;


$%


N

Æ page 19

$%

Code

*

494

;

;

;

;

;

;

;

;

;

;

;

*

*

54

54

*

47

*

945

*

97

#97

*

89

#89

*

53

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

*

1

*

11

*

12

*

13

#1

*

495

#495

*

64

#64

*

96

#96

*

85

#85

*

85

*

#85#

*

503

Functions

(=display)

Lock all phones

Lock phone

Unlock phone

Change PIN

Mute on

Mute off

Night answer on

Night answer off

Open door

Override

Page

Answer page (not for U.S.)

Park a call

Retrieve call

Phone test

Pickup - directed

Pickup - group

Accept call

Rejecting calls

Release

Reset services

Ringer cutoff on

Ringer cutoff off

Ringing group on

Ringing group off

Room monitor

Select language

Send message

View sent message

View messages

Mailbox

Show call charges (own phone)



$%

;

;

;

;

;

;

;

;


N

Æ page 19

$%

;

;

;

*

*

Code

943

66

#66

;

;

;

;

;

;

;

*

*

#52

*

44

#44

*

*

93

52

61

62

;

;

;

;

;

;

*

59

*

56

#56

*

940

*

59

*

57

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

#0

*

98

#98

*

81

#81

*

88

*

48

*

68

#68

#68

;

*

65

103


Functions

(=display)

Speaker call

Suppress call ID

Restore caller ID

Tel. data service

Temporary MSN (not for U.S.)

Temporary Phone

Timed reminder on

Timed reminder off

Toggle/Connect

Trace call

Transfer

Trunk flash

UCD

Log on

Log off

Available

Not available

Work on

Work off

UCD night on

UCD night off

Calls in queue

Use speed dialing

Change Speed Dial? (station)


$%

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;

;


N

Æ page 19

$%

;

;

;

*

*

Code

80

86

#86

;

;

;

;

;

;

*

42

*

41

*

508

*

46

#46

*

*

2

84

;

*

51

*

401

#401

*

402

#402

*

403

#403

*

404

#404

*

405

*

7

*

92

104

Reference No.:

A31003-S2000-U106-2-7619

Communication for the open minded

Siemens Enterprise Communications www.siemens.com/open

© Siemens Enterprise

Communications GmbH & Co. KG

Hofmannstr. 51,

D-81359 München

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Subject to availability. Right of modification reserved. The trademarks used are owned by Siemens Enterprise

Communications GmbH & Co. KG or their respective owners.

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