Talkswitch TS-100 Telephone User Manual

Talkswitch TS-100 Telephone User Manual
Owner’s
Instruction Manual
TalkSwitch TS-100
Multi-Feature Telephone
PLEASE READ THIS MANUAL
BEFORE INSTALLING
OR USING YOUR NEW
TELEPHONE EQUIPMENT.
TS-100 Owner’s Manual
i
Table of Contents
Telephone Part Identification .................................................. iii
Telephone Display Iddentification .......................................... iv
Important Safety Instructions .................................................... v
Telephone Usage .......................................................................... 1
Telephone Features .................................................................... 4
Using The Telephone With TalkSwitch .................................... 8
Customizing The Telephone for Talkswitch ......................... 10
Caller ID Features ...................................................................... 11
Telephone Service Problems .................................................. 16
Maintenance Information ......................................................... 16
Telephone Repair ....................................................................... 16
Troubleshooting .......................................................................... 17
FCC Information .......................................................................... 18
Limited Warranty ........................................................................ 19
Additional support marterials can be found at
www.talkswitch.com/support
ii
TS-100 Owner’s Manual
Telephone Part Identification
7
9
10
11 12 13
8
14 15
16
17
18
27
1
28
2
19
3
20
21
22
23
24
25
4
5
29
30
31
6
26
32
33
34
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
35 36
37
Handset Hook
Store Button
Volume Button
Mute Button
Memory Dial Button
Handset Cord Jack
Line Cord Jack
Data Cord Jack
Hook Switch
Delete Button
Review Up/Down Buttons
LCD Display
Menu Button
Green Message /
Extension In Use LED
Red New Call LED
Dial Button
PBX 24/90V Message LED
Multi-Angle Display
Hold/Flash Button
TS-100 Owner’s Manual
38
39
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Options Button
Transfer
Cancel Transfer
Conference
Do not Disturb
Voicemail
5 Auto Memory Buttons
Tone / Pulse Switch
Ringer Volume Switch
Speakerphone Volume
2.5mm Headset Jack
Headset On/Off Switch
RJ-Type Headset Jack
Microphone
Hold LED
Hold Button
Speakerphone/Headset LED
Speakerphone/Headset Button
Redial Button
Pause Button
iii
Telephone Display Identification
1
2
3
4
5
7
1 &
2
6
8
7
9
1
2
3
4
5
6
7
8
9
iv
Extension In Use icon. This icon displays, along with the MESSAGE LED
whenever any phone is using the phone line.
Voice Mail Message Waiting. When using Central Office or TalkSwitch
Voice Mail, this icon displays and the MESSAGE LED illuminates when a
new message is waiting.
Current Time
CW displays when you receive a call on the same line you are currently
using (Call Waiting)
Current Date
Call # displays when viewing Caller ID. This shows the order of the
data you are viewing.
NEW displays and the NEW CALL LED illuminates when new Caller ID
data is received. To clear this icon and turn off the NEW CALL LED, you
need to review the Caller ID information.
Phone number data of incoming and outgoing calls.
Alpha/numeric data. Displays Caller ID names, phone status, and line
status.
TS-100 Owner’s Manual
Important Safety Instructions
Always follow basic safety precautions when using your telephone equipment to
reduce the risk of fire, electrical shock, and injury.
1. Read and understand all instructions in the Owner’s Instruction Manual.
2. Read all warnings and follow all instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Use a damp cloth
for cleaning. Do not use liquid or aerosol cleaners.
4. Do not use the telephone near water. For example, do not use near a bathtub,
wash bowl, kitchen sink, laundry tub, swimming pool, or in a wet basement.
5. Do not place this product on an unstable cart or stand. The product may fall
causing serious damage to the product.
6. Use only the type power source indicated on the label. If you are not sure of
the type power supply to your home, consult your dealer or local power company.
7. Do not place any objects on the telephone line cord. Do not locate the telephone
where the line cord will be walked on.
8. Do not block or cover ventilation slots and openings in the bottom of the
telephone. The openings should never be blocked by placing the telephone on a bed,
sofa, rug, or other similar surfaces. The telephone should never be placed near or
over a radiator or heat register. The telephone should never be placed in a built-in
installation unless proper ventilation is provided.
9. Never spill liquid on the telephone or push objects of any kind through
ventilation slots. Liquid or objects may touch dangerous voltage points or short out
parts that could result in a risk of fire or electrical shock.
10. Do not disassemble this product. Opening or removing covers may expose you
to dangerous voltages or other risks. Incorrect reassembly can cause electrical
shock when the product is subsequently used.
11. Do not overload outlets and extension cords. Some telephones require AC
power from an outlet. Overloading the outlets can result in the risk of fire or electric
shock.
12. Avoid using a telephone during a local thunderstorm. There may be a remote
risk of electrical shock from lightning.
13. Do not use a telephone to report a gas leak in the vicinity of the leak.
14. Unplug the telephone from the wall outlet and refer servicing to qualified
service personnel under the following conditions:
• When the line cord is frayed or plugs damaged.
• If liquid has been spilled into the telephone.
• If the telephone has been exposed to rain or water.
• If the telephone does not operate properly by following the operating instructions.
(Adjust only those controls covered by the operating instructions. Improper
adjustment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the product to normal operation.)
• If the telephone has been dropped or the housing damaged.
• If the telephone exhibits distinct change in performance
TS-100 Owner’s Manual
v
Telephone Usage
INSTALLATION
1. Connect the adapter. Plug the large part of the adapter into the wall outlet and the
adapter tip to the jack at the rear side of unit. (Use only 9V DC. 200mA, center positive
Class 2 adapter.)
2. Connect the telephone line cord.
a. To connect to TalkSwitch
• Use the new line cord to connect the LINE jack of your new caller ID phone to
the modular wall jack associated with your TalkSwitch extension.
b. To connect to a phone line.
• Use the existing line cord supplied to connect the LINE jack of your answering
machine to the wall modular line jack.
• Use the new line cord supplied to connect the telephone’s jack of your new
Caller ID phone to the PHONE jack of your answering machine.
• Set your answering machine to answer the phone after 2 or more rings.
3. Follow the procedure “Unit Setup” to set up your unit.
4. Place the unit on a flat table or mount it on a wall. If you desire to place it on a wall, use
the wall mount bracket and short line cord supplied to accomplish the wall mounting.
24/90V MESSAGE WAITING LAMP
If your phone is installed behind a different PBX than TalkSwitch, you will need to set the
MW switch in order to receive the Message Waiting indication.
TalkSwitch uses FSK Message Waiting Indicator. This light in the upper right
corner is not used for FSK Message Waiting Indicator. The green ‘Message’
indicator above the Caller ID display will light when new messages are left in
your voice mailbox.
1. To use with a different PBX, remove the directory cover by moving the holding clip up,
and pulling the clear cover up.
2. Once the directory cover is removed, locate the switch below the holding clip.
3. For 90V PBX Message Waiting Indication, move the switch to the position marked
“90V”. For 24V PBX Message Waiting Indication, move the switch to the position
marked “24V”. If connecting directly to telephone lines, move the switch to the center
“OFF” position. (See following page)
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TS-100 Owner’s Manual
Telephone Usage
4. Replace and secure the directory cover by placing the directory cover on and moving
the holding clip down.
Warning: Setting this switch in a position other than OFF can cause this
phone to function incorrectly. When enabled, this feature is
for certain PBX systems, and not meant for direct Central
Office (CO) interface. If connecting to TalkSwitch or CO
telephone lines, make sure this switch is set to OFF.
WALL MOUNT INSTRUCTIONS
1. Install wall mount bracket in wall mount position and route cords as shown in diagram
below.
2. Connect the adapter and the line cord. See Steps 2 & 3 on preceding page for specific
instructions.
3. Push out the handset hook and reattach in opposite direction for the wall mount
position, plug the coiled cord into the handset, and then plug the other end of the cord
into the case.
4. Place the handset on the base.
1
AC POWER
ADAPTER
Desk
Wall Jack
WALL
2
Wall
Wall Mounting Bracket Positions
Wall Jack Mounting Views
4
WALL
3
Desk top position
Wall mount position
Handset Hook
TS-100 Owner’s Manual
2
Telephone Usage
FACTORY PRESETS
The following table shows you the factory settings for your unit:
Display
Setting
Language
LCD Contrast
Area Code
LDS Code
Access Code
English
3
no setting
1
- <- No Hunt Group selected
Note: After you have set up the unit completely for the first time, use the
MENU button to review or reprogram the Language, Contrast, Area
Code, LDS Code or Access Code.
SETUP
After the adapter is connected, the display will show as indicated below for setting
1. [SET LANGUAGE] appears on the display. Press the REVIEW
UP ( ) button to select the language. E - English, F - French,
S - Spanish, and then press the DIAL button to confirm the
selection.
2. When [LCD CONTRAST] appears, press REVIEW UP ( )
button to set the contrast darker, and then you can press
REVIEW DOWN ( ) button to set the contrast back to the
preset.
3. When [SET AREA CODE] appears, use REVIEW UP ( ) button
and REVIEW DOWN ( ) button to set your local area code.
REVIEW UP ( ) button - to change the digit from -. 0 to 9
REVIEW DOWN ( ) button - to move to the next digit.
When you are finished setting the local area code, press
Dial.
E
SET LANGUAGE
2
LCD CONTRAST
-
-
-
SET AREA CODE
4. When [SET LDS CODE] appears, press REVIEW UP( )
1
button to change the long distance code from -, 0, 1, 2, -9.
SET LDS CODE
When you are finished, Press DIAL. The display will indicate
as shown (Stand-By Screen) and be ready to receive incoming
calls. You have to set the LDS code as 1 when you are in the USA or Canada.
5. When [SET ACCESS CODE] appears, use REVIEW UP ( ) button and REVIEW DOWN
( ) button to set your access code. The Code can range from _ to 9. The Access
Code is used to obtain an outside line when using TalkSwitch (without ‘Direct Line
Access’ enabled and some Centrex applications. This feature can be used with
Caller ID and Memory Locations. If you do not have ‘Direct Line Access’ enabled, then
set this code to ‘9’.
6. The time and date are automatically set when a caller ID (CID) number is received.
The unit will keep the current time accurately, and is updated each time a CID number
is received.
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TS-100 Owner’s Manual
Telephone Features
PULSE AND TONE DIALING
1. If your telephone line accepts a touch-tone dialing, set the PULSE/TONE switch to
the Tone position. In order for the phone to function properly with TalkSwitch, this
switch must be set to Tone. If your telephone line requires a rotary (pulse) dialing,
set the PULSE/TONE switch to the Pulse position.
Note: In order for the Caller ID callback to work (see Using the Caller ID
Function), you must set the PULSE/TONE switch to the Tone position.
RECEIVING A PHONE CALL
1. Be sure the RINGER switch is set to the HI or LOW position.
2. When the phone rings and the caller’s information shows on the display window
(refer to Using the Caller ID Function), lift the handset or press the SPEAKERPHONE
button and begin your conversation.
3. Set the Ringer switch to the OFF position when you do not want to be interrupted by
the phone ringing. Remember to set the ringer switch back to Hi or Low when you
want to receive calls again.
PLACING A PHONE CALL
1. Lift the handset or press the SPEAKERPHONE button and wait for a dial tone.
2. Dial the telephone number you wish to call. The number will appear on the display
window.
SPEAKERPHONE BUTTON
(AC Adaptor must be used to ensure proper function)
1. Receiving Incoming Calls
a. When the phone rings and the callers information shows on the display window
(refer to Using the Caller ID Function), press and release the Speakerphone
button and talk normally into the built-in microphone from a distance of 5-6
inches.
b. You can adjust the volume of the caller s voice by sliding the VOLUME CONTROL
on the right side of the phone.
c. After the conversation has finished, press the SPEAKERPHONE button to hang
up.
2. To Make A Call
a. Press and release the SPEAKERPHONE button.
b. When you hear a dial tone, dial the number or press the auto memory button just
as you would on any other push-button telephone. The number will appear on
the display window.
c. When your party answers, adjust the sound level of his or her voice by sliding
the VOLUME CONTROL located on the right side of the phone.
d. After the conversation has finished, press SPEAKERPHONE to hang up.
TS-100 Owner’s Manual
4
Telephone Features
DURATION COUNTER
A built-in counter will start counting from your reference 6 seconds after you lift the
handset or 6 seconds after you dial a telephone number.
MUTE BUTTON
Press MUTE to speak without the person on the phone hearing your conversation. The
MUTE Indicator will light up and remain lighted until you resume your conversation. To
resume your conversation, press MUTE. The MUTE indicator will go out and your call
can continue.
AUTOMATIC MEMORY
To Store A Number In Memory:
1. Press the STORE button, [MEMORY STORING] appears on the display window.
2. Dial the telephone number (15 digits maximum) to store in memory.
Note: The memory locations can be chained together to store numbers of
longer length.
3. Press STORE again.
4. Press the desired memory location.
• To store in an auto memory button (located on right-hand side of base) - Press
1, 2, 3, 4, 5.
• To store in a keypad memory location - Press one of the keypad buttons (l, 2, 3,
or 0).
5. Use pull out memory index to write in name and the memory button where it is stored.
To Dial A Phone Number In Memory
1. Lift the handset and wait for a dial tone.
2. Press any memory location.
• To dial an auto memory button (located on right-band side of base) - Press the
desired auto memory button (1, 2, 3.... or 5).
• To dial a keypad memory location - press the MEM DIAL button first, and then
the desired keypad button (1, 2, 3.... or 0).
3. The number will be displayed and dialed automatically.
VOLUME BUTTON
A built-in amplifier feature allows you to increase the listening volume in the receiver of
the handset when speaking with your party. When needed, press the VOLUME button to
achieve three different levels. The volume will go back to default after you hang up the
handset.
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TS-100 Owner’s Manual
Telephone Features
REDIAL BUTTON
1. If the number you dialed is busy, or you want to call the last number dialed again, lift
the handset, or press and release the hookswitch for a new dial tone.
2. Press REDIAL. The number will appear on the display window.
3. The last number called (31 digits maximum) will automatically be redialed.
Note: If you use a hunt group such as ‘9’ to get external dialtone first, you
may encounter problems with dialing out since it takes time for
TalkSwitch to switch from internal dialtone to external dialtone so
the 1st digit of the phone number may be missed by the phone
company.
PAUSE BUTTON
The PAUSE button allows you to insert a 3.6-second pause in the dialing sequence. This
is particularly useful if you are connected to a PABX system where you must dial an
access code (usually the number 9) to obtain an outside line.
1. Press the PAUSE button once and release at any point in the dialing sequence where
a pause is desired.
2. The PAUSE button can be pressed more than once to create a longer pause.
HOLD BUTTON
1. To place a call on hold using TalkSwitch, be sure to use the HOLD/FLASH button
located at the top right NOT the HOLD button located at the bottom left. The HOLD
button located at the bottom of the phone should only be used when the phone is not
connected to a phone system.
2. To retrieve a caller simply press HOLD/FLASH + ‘7’. If you hung up the phone after
putting a call on hold, the phone will ring back within 60 seconds. Answer the phone
and you will be connected to the caller.
HOLD/FLASH BUTTON
This telephone provides a line break signal for putting callers on hold or to transfer calls.
1. To place a call on hold using TalkSwitch, be sure to use the HOLD/FLASH button
located at the top right not the HOLD button located at the bottom left. The HOLD
button located at the bottom of the phone should only be used when the phone is not
connected to a phone system.
2. To retrieve a caller simply press HOLD/FLASH + ‘7’. If you hung up the phone after
putting a call on hold, the phone will ring back within 60 seconds. Answer the phone
and you will be connected to the caller.
Flash can also be used when storing numbers in memory locations when Direct Line
Access has been enabled on Local Extensions connected to TalkSwitch.
TS-100 Owner’s Manual
6
Telephone Features
HEADSET COMPATIBLE
This telephone will accept a 2.5mm cell phone-style headset or an RJ-type headset. To
enable headset mode, move the switch on the right side of the phone (see Page 7 for
switch location) to the ON position. The SPEAKERPHONE button is used to connect or
disconnect from a call.
Note: With the headset switch turned to the ON position, the speakerphone
feature will be disabled.
DATA PORT
This is a connection which is in parallel with the telephone line. It allows the connection
of a device such as a modem, caller ID, or an answering machine.
CALL WAITING DISPLAY
CALL WAITING SYMBOL
PM
8:59
+9
9/24
CALL#
NEW
36
555-1234
JACK SMITH
Call Waiting Caller ID tells you there is another call waiting, and lets you know who the
caller is before you answer it. The call waiting information will be shown on the unit’s
display.
The CALL WAITING (CW) symbol will flash for 16 seconds along with the telephone
number and name of the person who is on call waiting. If connected to TalkSwitch, press
the FLASH button twice quickly to put the existing call on hold and answer the new call.
Note: It is recommended that you do not use Call Waiting in conjunction
with TalkSwitch as it is impossible for the system to handle a second
call automatically while the 1st call is being handled by the system.
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TS-100 Owner’s Manual
Using The Telephone With TalkSwitch
The TS-100 Phone is designed to work specifically with the complete line of TalkSwitch
Phone Systems. You may skip this section if you are not using a TalkSwitch in
conjunction with this phone.
Place a caller on hold
hold /flash
The caller hears music-on-hold and is waiting for
you to either transfer the call, or pick it back up
Take a caller off hold
hold /flash
You are now re-connected with the caller.
Transfer a caller
Example transfer
call to extension 114.
transfer
1
1
4
transfers the
You then have two choices …
1. Wait for the extension to pick up or
i)
Once the extension picks up the phone
you may talk to them while the caller is
still on hold.
ii) If they want to speak to the caller, you
hang up your extension, and the caller is
immediately connected to the other
extension or,
iii) If they do not want to speak to the caller,
or the line was busy, you will need to
cancel the transfer by pressing
cancel transfer
Now you are reconnected to the caller.
2. Hang up your extension immediately
Note: If using the phone
with TalkSwitch it is
recommended that you
do NOT use the HOLD
button on the phone. Use
the hold /flash instead.
The call is transferred to the office
extension immediately upon hanging up
the phone.
Under some situations the call may bounce
back to you. In this case, you will hear
a stutter ring followed by a long pause.
Simply pick up the phone and you are
re-connected to the caller.
Transfer to voicemail?
transfer
*
1 1 4 transfers a
Example transfer
caller to voicemail to extension 114
*
Hang up the phone to complete the transfer.
TS-100 Owner’s Manual
8
Using The Telephone With TalkSwitch
Cancel a Transfer?
cancel transfer
You are now connected with the caller, and any
transfer you attempted has been aborted.
Make a Conference Call
3 Local Extensions
1. Establish a call with a local extension.
hold /flash
2. Place local extension on hold.
3. Call the second local extension.
4. Connect the three extensions.
conf.
2 Outside / 1 Local Caller
1. Establish a call with an outside party.
2. Place the outside party on hold. hold /flash
3. Establish a second call with an outside party.
conf.
4. Connect the three parties.
Do No Disturb
do not disturb
Toggles Do Not Disturb ‘On’ and ‘Off’. A prompt
will inform you of the new mode settings.
Retrieve Voicemail
vmail
Access to your voice mailbox. We strongly
recommend that you password protect your
voice mailbox. You may wish to pre-program
your voicemail soft-key as each extension will
have a unique voice mailbox number
Making Outbound Calls
Hunt Groups
Direct Line Access Enabled
Call an outside number
9
+ tel #
tel #
Intercom call to an extension
x
x
hold /flash
x
x
x
Leave a voicemail message
*
hold /flash
*
x
x
x
x
x
x
x
x represents any number on the key pad from 1 to 9
Note: Voicemail and Do Not Distrub features may need to be reprogrammed
if you are using Direct Line Access. See the following page for
details.
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TS-100 Owner’s Manual
Customizing the Telephone For Talkswitch
Your TalkSwitch phone has all features automatically programmed for you, however
there are a few modifications you may like to do to customize the phone for your use.
Voicemail
You will need to program the voicemail button for your own voice mailbox. As each
person's mail box number is different this feature cannot be pre-programmed. Follow
these steps …
1. Determine your voice mailbox number. It is usually the same as your extension, and
is numbered between 111, and 118.
2. Power on your TalkSwitch Phone by plugging it into the AC power.
3. Once the phone has powered on, press the following keys
a.
STORE
b.
*
*1
c.
d.
1
1
e.
STORE
f.
vmail
(or your voice mailbox number)
Direct Line Access:
If you have Direct Line Access enabled for this phone you will need make the following
changes, otherwise you may skip this section.
1. You have direct access to outside lines, so there is no need to dial '9' before you dial
your number.
2. The 'do not disturb' button should be
reprogrammed with
3. The 'vmail' button should be reprogrammed with
a.
STORE
a.
STORE
b.
hold /flash
b.
hold /flash
c.
c.
*6
d.
*
*1
d.
e.
f.
2
e.
STORE
f.
STORE
g.
vmail
do not disturb
TS-100 Owner’s Manual
1
1 (mailbox number)
10
Caller ID Features
MESSAGE LIGHT
An indicator marked NEW CALL will light up to let you know when there are new calls
received.
If you have a TalkSwitch voice mailbox associated to the local extension where this
phone is connected, another indicator marked MESSAGE will flash to alert you of new
messages. Dial ‘ * * + your extension number’ to access messages. If Direct Line Access
is enabled, you will need to press HOLD/FLASH first.
The MESSAGE indicator also monitors the unit’s situation. When the phone is in use, the
MESSAGE indicator will be on continuously. If the indicator is flashing quickly, it means
the phone is ringing. If it is not ringing and the light is flashing, the unit has experienced a
power outage. Take the handset off hook then back on hook again to stop the flashing
light.
MESSAGE WAITING
This unit’s MESSAGE WAITING DETECTION is for both FSK and Stutter Tone Systems.
IF YOUR SERVICE IS FSK (Including TalkSwitch):
1. If you have a voice mailbox service from the phone company, the MESSAGE indicator
will flash and [MESSAGE WAITING] will appear on the display for 20 seconds when
a message waiting signal (on) from the Central Office or TalkSwitch is received.
2. The MESSAGE indicator will go off and [MSG WAITING OFF] will appear for 20
seconds if the message waiting off signal is sent from the Central office or TalkSwitch.
IF YOU ARE IN AN AREA WHERE AN FSK SIGNAL IS NOT AVAILABLE:
1. This unit will check your line for a stutter dial tone every time you hang up or each time
a call goes unanswered. The MESSAGE indicator will flash when there is a message
waiting.
2. You may experience some delay in seeing the MESSAGE indicator light up even
though there are messages in your rnail box. This delay is due to regulatory matters
and does not indicate a problem with the unit.
This unit may not be activated or deactivated under certain conditions. For example,
when you retrieve your message from an outside phone (not your own telephone
number), the MESSAGE indicator may not be canceled when you return home. If you
experience this situation, pick up the receiver and hang up. The MESSAGE indicator will
cancel.
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TS-100 Owner’s Manual
Caller ID Features
RECEIVING CALLS
1. When the telephone is not in use and a new call is received, the display will show the
NEW symbol, the phone number, the caller s name, and time and date of the call for
20 seconds. The RPT (repeat) symbol will appear if the call has come in more than
once.
REPEAT SYMBOL
AM
8:59
8/24
CALL#
NEW
06
RPT
765-555-1234
NEW SYMBOL
JOHN SMITH
AM
8:59 8/24
CALL#
NEW
05
TOTAL CALLS 06
2. After 20 seconds with no activity, the display will default to the Stand-By screen and
remain on until another call is received or a button is pressed.
NEW SYMBOL
AM
8:59 8/24
NEW
06
TOTAL CALL 08
TOTAL NEW CALLS
REVIEWING CALLS
1. When the NEW symbol is flashing on the Stand-By screen, you have new incoming
calls. Next to the NEW symbol is the total number of new calls. Press the REVIEW UP
( ) or REVIEW DOWN ( ) button to review the incoming stored calls.
2. The NEW symbol attached to each call will be removed after you review the call.
3. If the NEW symbol is still flashing when the display goes back to the Stand-By
screen, there are new calls that you have not yet reviewed.
4. The reviewed number can be stored into any of the auto memory buttons or keypad
memory locations by pressing the STORE button first, then one of the memory buttons
5. When you have reached the end of the call records, the display will indicate [-END
OF LIST- ] , confirming there are no more calls stored.
CALL#
00
- END OF LIST Note: If the telephone number received is more than 10 digits, the unit will
only store the first 10 digits into memory.
TS-100 Owner’s Manual
12
Caller ID Features
DELETING CALLS
1. To delete an individual call: When reviewing calls, you can delete an individual call by
pressing the DELETE button once. The display will be erased line by line and the rest
of the records will be renumbered.
AM
8:59
8/24
CALL#
NEW
06
RPT
765-555-1234
JOHN SMITH
2. To delete all calls: When reviewing calls, you can delete all calls by pressing and
holding DELETE for more than 3 seconds. Then [DELETE ALL]’ will appear. Press
DELETE to confirm you really want to erase all records. [-NO CALLS-] appears on the
display to show there are no calls stored in memory.
AM
8:59
CALL#
8/24
06
DELETE ALL?
CALLING BACK FROM THE CALLER ID LIST
When reviewing received calls, there are two ways to dial the telephone numbers
shown on the display by pressing DIAL.
1. With the handset in its cradle (on-hook), press DIAL. [PICKUP PHONE...]” will appear
in the LCD display to ask you to pick up the handset. The number will be dialed after
you pick up the handset.
HANDSET SYMBOL
PM
8:59
+9
9/24
CALL#
NEW
36
914-655-1234
PICKUP PHONE...
2. If you pick up the handset, review the calls, and press DIAL, the displayed number
will be dialed immediately.
Note: The HANDSET symbol will light up in the upper left hand corner of
the LCD display when the handset is picked up.
If [SET AREA CODE] appears prior to [PICKUP PHONE...]” or dialing, it means you have
not programmed the local area code. Please hang up the telephone and program the area
code.
1. If a local call (a telephone number with the same area code as you set) is reviewed
and its 7-digit number displayed, press DIAL to dial the number displayed.
2. If a long distance call (a telephone number with a different area code than you set) is
reviewed and its 10-digit number (3-digit area code + 7-digit telephone number) is
displayed, press DIAL to dial the number displayed.
13
TS-100 Owner’s Manual
Caller ID Features
OPTIONS BUTTON
The OPTIONS button allows you to change the format of the displayed number The
available format follows:
7-digit
7-digit telephone number.
10-digit
3-digit area code + 7-digit telephone number.
11-digit
long distance code 1 + 3-digit area code + 7digit telephone number.
If a local call, and its 7-digit number is displayed:
• Pressing OPTIONS once will change it to a 10-digit format (your area code + 7-digit
number).
• Pressing OPTIONS twice will change it to an 11-digit number (1 + your area code +
7-digit telephone number).
• Pressing OPTIONS three times will go back to the original 7-digit telephone number.
For example: Your area code is 205 and you are reviewing telephone
number 785-2883. When the desired format of the telephone number
is reached, press DIAL to dial the displayed number.
PM
Original
Press Option button once
Press Option button twice
785-2883
(205) 785-2883
1 + (205) 785-2883
10:36 8/24
CALL#
NEW
06
PM
10:36 8/24
CALL#
NEW
06
PM
10:36 8/24
CALL#
NEW
06
785 - 2883
205 - 785 - 2883
120 - 578 - 5288
DANIEL WHITE
DANIEL WHITE
DANIEL WHITE
Note: Since the LCD can only display 10 digit telephone numbers, when
you change the format to 11-digits, only the first 10 digits can be
seen, but it will dial 11-digits after you press DIAL.
If a long distance call, and its 10-digit number is displayed,
• Pressing OPTIONS once will change it to an 11-digit number (1+ 3-digit area code +
7-digit telephone number).
• Pressing OPTIONS twice will remove the 3-digit area code and change to display
only the 7-digit telephone number.
• Pressing OPTIONS three times will go back to the original 10-digit number.
For example: your own area code is 205, and you are reviewing telephone
number 914-656-5756.
When the desired format of the telephone number is reached, press DIAL to dial the
displayed number.
PM
Original
Press Option button once
Press Option button twice
(914) 656-5756
1+(914) 656-5756
656-5756
8:29 8/24
CALL#
NEW
06
PM
8:29 8/24
CALL#
NEW
06
PM
8:29 8/24
CALL#
NEW
06
914 - 656 - 5756
191 - 465 - 6575
656 - 5756
SMITH JOHN
SMITH JOHN
SMITH JOHN
TS-100 Owner’s Manual
14
Caller ID Features
MESSAGE ERROR
• The display indicates [-ERROR-]” if your unit receives a call that has an error in the
transmission or reception.
PM
8:59
8/24
CALL#
08
- ERROR -
NO DATA SENT
• [-NO DATA SENT-] will be displayed if there is no caller ID (CID) number sent from
the telephone company while ringing.
PM
4:34 12/31
-NO DATA -
PRIVATE CALLS
• If the caller has exercised the option to block his number from being sent, [PRIVATE
NUMBER] and his name will alternately display on the screen when this information
is received.
• If the caller has exercised the option to block his name from being sent, [PRIVATE
NAME] and his telephone number will be displayed on the screen.
• If the caller has exercised the option to block his name and number from being sent,
then [PRIVATE CALLER] will be displayed on the screen.
PM
9:27
9/28 CALL#13
--------------------PRIVATE NUMBER...
PM
8:59
8/24
CALL#
NEW
06
PM
7:59
9/24
CALL#
NEW
05
785-2541
PRIVATE NAME
PRIVATE CALLER
JOHN SMITH
UNKNOWN CALLS
• When the telephone company is unable to provide information of the caller’s
telephone number, [UNKNOWN NUMBER] and his name will alternately display on
the screen when this information is received.
• When the telephone company is unable to provide information of the caller’s name,
[UNKNOWN NAME] and his telephone number will be displayed on the screen.
• When the telephone company is unable to provide information of the caller’s name
and number, [UNKNOWN CALLER] will be displayed on the screen.
15
TS-100 Owner’s Manual
Telephone Service Problems
If you have any problems with your telephone equipment service, determine if
the problem is with your unit or the telephone company lines. BEFORE CALLING THE
TELEPHONE COMPANY, be aware that they may charge you for a service call if the
problem is caused by your telephone equipment.
Maintenance Information
Treat your telephone equipment with care for trouble-free performance. Avoid
dropping the handset. Carefully place the handset on-hook after use.
Avoid putting near heating appliances and devices that generate electrical noise (for
example, motors and florescent lamps).
Clean your telephone equipment with a damp cloth. Stains may be removed with
a mild soap. Do not use liquid or aerosol detergents or cleaning agents.
Do not expose to direct sunlight or moisture
Retain the original package in case you need to ship it at a later date.
Telephone Repair
DO NOT ATTEMPT TO REPAIR THIS PRODUCT YOURSELF. Call Waiting Caller ID Telephones
must be returned to your reseller for repair or replacement.
You can return your telephone to your reseller for repair or replacement in
accordance with our LIMITED WARRANTY. If shipped, make sure you obtain a WRA number
for proper authorization on the repairs.
Centrepoint Technologies warrants THIS PRODUCT against defects in material and
workmanship in accordance with our LIMITED WARRANTY. If your telephone is returned
for repair, include a copy of your sales receipt containing the date-of-purchase. DO NOT
INCLUDE THE ORIGINAL SALES RECEIPT.
If date-of-purchase is not included, the factory date printed on the label on the bottom
of your telephone will be used as the date-of-purchase. The factory date allows six
months for distribution and sale of this product.
If you return your telephone for repair, the warranty period is not extended. The
original date-of-purchase continues to apply to your warranty.
RETURN-FOR-REPAIR PACKAGING If you are returning a unit to us for repair, package it
carefully, preferably in the original carton. Be sure to include your return address, a copy of
the sales receipt showing date-of-purchase, and a note describing the problem you have
with your Call Waiting Caller ID Telephone. Shipping must be prepaid. If the telephone is in
warranty, it will be repaired or replaced, at our option, at no cost to you, and it will be
returned shipping prepaid.
TS-100 Owner’s Manual
16
Troubleshooting
PHONE DOES NOT RING
1. OFF/LOW/HI ringer switch is set to OFF position
2. Line cord is disconnected at telephone outlet or at telephone end.
3. Phone is OFF HOOK. Make certain the hookswitch is depressed when the handset is
in the cradle.
4. SPEAKERPHONE indicator is on. Turn off speakerphone.
NO DIAL TONE
• Wire is disconnected at telephone jack or at wall jack. Test the telephone in a
different wall jack. If it works, the first jack may be defective.
HAVE DIAL TONE BUT CANNOT DIAL OUT
• Check if the PULSE/TONE switch is at the correct position.
REDIAL BUTTON DOES NOT FUNCTION
• The telephone may have been momentarily disconnected from the telephone jack.
BLANK SCREEN
• Check if the adapter is connected properly
CALLERS ARE NOT DISPLAYED ON THE SCREEN
1. Verify that you have subscribed to the appropriate service (Caller ID and Call Waiting
Caller ID) from your telephone company. If you only subscribed to the Caller ID service
this unit will not display the call waiting caller ID information.
2. Check if your answering machine is set to answer the call before 2 rings.
NO CALLER INFORMATION IS DISPLAYED WHEN HEARING THE
CALL WAITING AUDIO SOUND
• Verify that you have subscribed to the Call Waiting Caller ID service from your
telephone company.
MESSAGE ERROR HAPPENS FREQUENTLY
• Caller information was not transmitted properly. Check with your telephone company
to see if there is a problem with your phone line.
Since our special design will always retain your stored call records, we encourage you
to disconnect all the telephone cords and adapter; and then reinstall the unit step by step
per this instruction manual before you ask for service.
SPECIAL NOTE: The call records will not be erased when the adapter is
disconnected. A special E2PROM design allows the unit to always
retain your stored call records after you disconnect the adapter
17
TS-100 Owner’s Manual
FCC Information
Part 68 is a Federal regulation which requires equipment to be tested and registered with
the FCC prior to its connection to the network. This equipment complies with Part 68 of
FCC rules. On the bottom of the telephone is a label that contains, among other
information, the FCC Registration Number and the Ringer Equivalence Number (REN) for
this equipment. You must, upon request, provide this information to your telephone
company.
The Ringer Equivalence Number, which is used to determine the number of devices
you may connect to your phone line, indicates the amount of power that your telephone
draws from the telephone company line during ringing. If you have more than one
telephone (or other terminal device) connected to the telephone company line, you should
total the ringer equivalence numbers (REN s), and be sure that the total is not more than
five. Your telephones may not ring if the total is more than five. Also, in some rural
locations, your telephone may not ring if the REN total is more than three.
RESTRICTIONS You must not connect your telephone to coin-operated lines or party
lines.
INSTALLATION This model telephone must be connected to the telephone company
lines through a modular jack. The required USOC for the modular jack is RJ11C for desk
mounting and RJ11W for wall mounting. The USOC number is printed on the label on the
bottom of your telephone.
HEARING-AID COMPATIBILITY The handset on your telephone will work with
magnetically-coupled hearing aids. You can use a hearing aid equipped with a T
(Telephone) switch.
IN CASE OF TROUBLE If your telephone should cause problems on the telephone line,
the telephone company can temporarily disconnect your service. The telephone company
must then notify and allow you to correct the problem.
The telephone company may from time to time change its lines or equipment. They must
notify you if planned changes will affect your telephone service, to allow you to take
steps to prevent interruptions.
Part 15 regulates the electromagnetic energy emitted by equipment to minimize
interference to radio, television, and other wirless devices. This telephone complies with
Part 15 of the FCC Rules. In the unlikely event that interference occurs, move the
telephone and/or radio, television, etc. to increase the separation distance.
TS-100 Owner’s Manual
18
Limited Warranty
Centrepoint Technologies warrants this phone against defects in
material and workmanship for a period of one (1) year from the date of
original purchase. This warranty is in lieu of all other express warranties.
During the warranty period, Centrepoint Technologies agrees to repair
or, at its option, replace the defective product, or any part of it without
charge for parts or labor. This is your exclusive remedy. This warranty
does not cover damage resulting from accident, misuse, abuse, improper
installation or operation, lack of reasonable care, the affixing of any
attachment not provided by Centrepoint Technologies with the product
and loss of parts. The warranty is voided in the event any unauthorized
person alters or repairs the unit.
Telephone companies use different types of equipment and offer various
types of services to customers. Centrepoint Technologies does not
warrant that this product is compatible with the type of equipment
of any particular phone company or the services provided by it.
CENTREPOINT TECHNOLOGIES DISCLAIMS ANY IMPLIED WARRANTY,
INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE, AS OF THE DATE ONE YEAR
FROM THE ORIGINAL PURCHASE OF THE PRODUCT. CENTREPOINT
TECHNOLOGIES ASSUMES NO RESPONSIBILITY FOR ANY SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION AND LIMITATION
MAY NOT APPLY TO YOU.
Manual Rev 2.0
19
TS-100 Owner’s Manual
1545 Carling Ave., Suite 510, Ottawa, ON, K1Z 8P9
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