Toshiba 2001 Cordless Telephone User Manual

Telecommunication Systems Division
Digital Business Telephone Systems
DKT3001/2001
Digital Single Line Telephone
User Guide
January 2002
Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
© Copyright 2002
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
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Trademarks, registered trademarks, and service marks are the
property of their respective owners.
CTX-UG-D3001-VA
4016188
Version A.2, January 2002
CAUTION!
Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone’s
rubber feet. The color of the rubber may transfer to the desk or mounting surface.
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Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
TSD 081601
5932
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
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Contents
Introduction
Organization.........................................................................................................................v
Conventions .......................................................................................................................vi
Related Documents/Media..................................................................................................vi
Chapter 1 – The Grand Tour
DKT3001 .............................................................................................................................2
Buttons..............................................................................................................................2
Using the DKT3001 (DK-SLT) in DKT2001 Mode ........................................................3
DKT2001 .............................................................................................................................4
Buttons..............................................................................................................................4
Volume Controls for the DKT3001 and DKT2001..........................................................4
Chapter 2 – The Basics
Important - Read First..........................................................................................................5
Which Dialing Procedure Should I Use?..........................................................................5
Which Outgoing/Incoming Call Features Do I Have? .....................................................6
Making a Call.......................................................................................................................6
Hot Dialing .......................................................................................................................6
Spkr Button.......................................................................................................................6
Handset .............................................................................................................................7
Answering a Call..................................................................................................................7
Message Waiting..................................................................................................................7
Responding to a Lit Msg LED..........................................................................................7
Turning On/Off Message Waiting LED on Another Extension .......................................8
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i
Contents
Chapter 3 – Advanced Operation
Call Transfer ........................................................................................................................9
Conference Calls ................................................................................................................10
Adding Voice Mail to a Conference...............................................................................11
Connecting Two Outside Lines ......................................................................................11
Distinctive Ringing ............................................................................................................12
Hold....................................................................................................................................12
Exclusive Hold................................................................................................................12
Consultation Hold...........................................................................................................12
Volume Control .................................................................................................................13
Chapter 3 – Advanced Operation
Account Code Calls ...........................................................................................................15
Verified/Non-Verified Account Codes...........................................................................15
Forced Account Codes....................................................................................................16
Voluntary Account Codes (Verified/Non-Verified).......................................................16
Automatic Busy Redial ......................................................................................................17
Automatic Callback ...........................................................................................................18
Background Music .............................................................................................................19
Call Forward ......................................................................................................................20
System.............................................................................................................................20
Station .............................................................................................................................20
Call Forward Categories .................................................................................................20
Call Forward Settings .....................................................................................................21
Call Forward Procedures ................................................................................................21
Call Park Orbits..................................................................................................................24
Call Pickup.........................................................................................................................25
Group Pickup ..................................................................................................................25
Page/Internal Call Pickup ...............................................................................................25
Call Waiting .......................................................................................................................26
Direct Inward System Access ............................................................................................27
Do Not Disturb...................................................................................................................28
Setting DND for Another Extension...............................................................................28
Change Your DND Pass Code........................................................................................28
Door Lock(s) ......................................................................................................................29
Door Phone(s) ....................................................................................................................30
ii
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Contents
Chapter 4 – DSS Console
Emergency Ringdown........................................................................................................31
Override Calls ....................................................................................................................31
Busy Override.................................................................................................................31
Do Not Disturb Override ................................................................................................32
Executive Override .........................................................................................................32
Class of Service Override ...............................................................................................33
Privacy Override.............................................................................................................33
Paging ................................................................................................................................33
Answering a Page ...........................................................................................................34
All Call Page...................................................................................................................34
Emergency Page .............................................................................................................34
Privacy ...............................................................................................................................35
Redial .................................................................................................................................35
Speed Dial..........................................................................................................................35
Make a Call Using Speed Dial........................................................................................36
Store a Station Speed Dial Number ................................................................................36
Advanced Speed Dial Operation ....................................................................................37
Voice Mail - Direct Transfer..............................................................................................38
Other Voice Mail Features..............................................................................................38
Feature Codes.....................................................................................................................39
LED Indicator Details ........................................................................................................44
Chapter 4 – DSS Console
Overview............................................................................................................................46
DSS Button ........................................................................................................................46
Features...........................................................................................................................47
Calling a Station .............................................................................................................47
Transfer to an Idle Station ..............................................................................................47
Call Transfer with Camp-on ...........................................................................................48
Call Answering (Outside Line).......................................................................................48
Speed Dial.......................................................................................................................49
Paging .............................................................................................................................49
Call Forward Override (DSS Override)..........................................................................49
Night Transfer.................................................................................................................49
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Contents
Appendix – Centrex Application
Appendix – Centrex Application
Flexible Directory Numbering ...........................................................................................51
Centrex Feature Buttons ....................................................................................................51
Ringing Repeat...................................................................................................................51
Delayed Ringing ................................................................................................................52
Index ......................................................................................................................................53
iv
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Introduction
This guide provides instructions for operating the DKT3001 and DKT2001 Digital
Single Line Telephone (SLT) for Strata CTX system.
Organization
This guide is divided as follows:
• Chapter 1 – The Grand Tour describes the buttons, LEDs and volume controls of
the DKT3001 and DKT2001 telephones.
• Chapter 2 – The Basics provides descriptions and operating procedures for all of
the features available with digital SLT telephones.
• Chapter 3 – Advanced Operation includes an explanation of the Control button
and Soft Key operations. Features which are available only on the LCD digital
telephone are presented alphabetically and include detailed LCD displays.
• Chapter 4 – DSS Console explains how to use these consoles with the DKT3001
or DKT2001 telephones.
• Appendix – Centrex Application describes the Centrex features which may be
available with your Strata CTX system.
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v
Introduction
Conventions
Conventions
Conventions
Description
Note
Elaborates specific items or references other information. Within some tables,
general notes apply to the entire table and numbered notes apply to specific
items.
Important!
Calls attention to important instructions or information.
CAUTION!
Advises you that hardware, software applications, or data could be damaged if
the instructions are not followed closely.
Extension
Number
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s) from
the top down. Example: station 10’s extensions ring 10-1 first, then 10-2, 10-3,
and 10-4. A station is considered busy when all extensions are being used.
Note
The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the terms
Extension Number and Phantom Extension Number will be used in
this document in lieu of PDN and PhDN.
$ULDO%ROG Represents telephone buttons.
+
Tilde (~)
shows a multiple PC keyboard or phone button entry. Entries without spaces
between them show a simultaneous entry.
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: + .
Means “through.” Example: 350~640 Hz frequency range.
Grey words within the printed text denote cross-references. In the electronic
See Figure 10 version of this document (Library CD-ROM or FYI Internet download), crossreferences appear in blue hypertext.
vi
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Introduction
Related Documents/Media
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata CTX WinAdmin Application Software and Documentation Library
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vii
Introduction
Related Documents/Media
viii
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01/02
1
The Grand Tour
This chapter familiarizes you with the controls and indicators located on your
Strata DKT3001 or DKT2001 Digital Single Line Telephone (DK-SLT), which is
connected to Strata CTX telephone system.
It’s important to determine whether you have a DKT3001 or DKT2001 telephone.
Compare your telephone to the ones depicted in this chapter, then check mark in “The
Basics” chapter the type of telephone that you have.
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1
The Grand Tour
DKT3001
DKT3001
Look at the bottom of your telephone for the model number, DKT3001-SLT. The
DKT3001 can perform any of the features in this guide, as long as they are assigned to
your telephone and your DKT3001 is connected to a Strata CTX system.
Buttons
Strata DKT3001 telephones come with eight fixed buttons (see below). Two of the
buttons (/LQH and 0VJ) have LEDs which indicate various line or call states. See
Table 6 on page 44 for descriptions of the Line LED indicators.
The functions of each of the buttons are described in Table 1.
Msg
Spdial
Line
Flex
Spkr
Cnf/Trn
VOL
Hold
5965
Msg
Spdial
VOL
Line
Flex
Spkr
Cnf/Trn
Hold
DKT3001 Buttons
2
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The Grand Tour
DKT3001
Table 1
Fixed Button Definitions
Button
/LQH
&QI7U Q
)OH[
Definitions
Used to answer and place calls. This button is your extension. It is not an outside line
button.
Used for conference and transfer calls (see “Call Park Orbits” on page 24 and “Conference
Calls” on page 10).
DKT3001 mode: Works as a )OH[ button on the DKT3001 only. This button can be used
as a feature access button if it is programmed for this. See your System Administrator for
details.
DKT3001 operating in the DKT2001 mode: Works as a 5HGLDO button.
+ROG
0VJ
6SGLDO
9RO▲
9RO▼
Used to hold internal or outside calls. Also used for Exclusive hold. See “Hold” on page
12.
The message button is used to call back the station or voice mail device that activated the
LED (see “Message Waiting” on page 7).
Applies to DKT3001 mode only. It does not work in DKT2001 mode.
Adjusts volume levels (“Volume Controls for the DKT3001 and DKT2001” on page 4).
Using the DKT3001 (DK-SLT) in DKT2001 Mode
Using the DKT3001 Single Line Telephone (SLT) with the Strata DK system
automatically puts the telephone into DKT2001 mode. In DKT2001 mode, these
limitations apply (see illustration on page 2 for button locations):
• The 6SGLDO button does not operate.
• The )OH[ button functions as a 5HGLDO button.
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3
The Grand Tour
DKT2001
DKT2001
The DKT2001-SLT has different fixed buttons and more limited capabilities than the
DKT3001-SLT.
5966
DKT2001 Buttons
Buttons
For definitions of the fixed DKT2001 Buttons, see Table 1 on page 3.
Volume Controls for the DKT3001 and DKT2001
The 9RO ▲/9RO ▼ buttons increase/decrease ring tone and handset volume levels.
You must hold down 9RO▲ or 9RO▼ for at least 1/8 second for any volume change
to occur. If you continually hold ▲ or ▼, volume continually changes about every half
second until the limit is reached. You hear ring tone as long as you press ▲ or ▼ when
your telephone is idle.
The method for changing feature volume varies. Some features can be adjusted using
only the 9RO ▲/9RO ▼and others require additional buttons (see Table 1).
4
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2
The Basics
This chapter shows you the basic operation of your DKT3001-series or DKT2001series telephone.
Important - Read First
Be sure to check with your CTX System Administrator and make sure you know
which features are enabled on your system. Use the check boxes ❐ throughout this
book to mark which features you have.
Note LEDs on your telephone flash at different speeds depending on the function
performed. Flash rates can be found under “LED Indicator Details” on page 44.
Which Dialing Procedure Should I Use?
Check mark here which type of telephone you have. Use this procedure whenever
you’re instructed to “dial.”
❐
❐
❐
DKT2001: If you have this telephone, you must lift the handset to dial a number
or answer a call.
DKT3001: If you have this telephone, you can press /LQH or 6SNU to dial an
internal or external number. If you have the Hot Dialing feature (described in the
next section), you can just begin dialing without having to press /LQH or 6SNU.
DKT3001 in DKT2001 mode: Your Telephone System Administrator can tell
you if your telephone is operating in DKT2001 or DKT3001 mode. Refer to
“Using the DKT3001 (DK-SLT) in DKT2001 Mode” on page 3 for more
information.
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5
The Basics
Making a Call
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
❐
❐
❐
Tone Signaling: Internal incoming call – you hear successive ring tones, then lift
the handset to answer the call. On the DKT3001 (in DKT3001 mode, you can also
press 6SNU to answer the call).
Voice First Signaling: Internal incoming call – your phone does not ring; instead
you hear a long tone, then the caller’s voice. Answer the call by lifting the
handset. This feature does not work on the DKT2001.
Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have
to press 6SNU or lift the handset before dialing internal or external speakerphone
calls. When you dial a number, the speakerphone automatically turns on and the
Spkr and Line LEDs light. This feature does not work on the DKT2001.
Making a Call
There are three ways to originate a call from a digital telephone:
Hot Dialing
1. To make a call using Hot Dialing, begin by dialing the number.
2. When you dial, the Spkr and Line LEDs light. Dial tone plays through the speaker.
Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.
3. When connected, lift the handset to continue the conversation.
❐
DKT2001: This feature does not work.
Spkr Button
1. To make a call, press 6SNU.
Your extension or /LQH button lights (depending on system programming). Dial
tone plays through the speaker. The Spkr and Mic LEDs light.
2. Dial the number.
Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.
3. When connected, lift the handset to continue the conversation.
❐
6
DKT2001: This feature does not work.
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The Basics
Answering a Call
Handset
1. Lift the handset. Dial tone plays through the handset. The Line LED lights.
2. Dial the number. Call progress tones are heard through the handset.
Answering a Call
➤ Pick up the handset.
Message Waiting
Use your 0VJLED/button to retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications. One
message is reserved for the Message Center.
Responding to a Lit Msg LED
1. Press 0VJ, then lift the handset. Your phone rings the extension or voice mail
device that sent the indication. The LED continues to flash red.
2. After answering the message(s), place the handset back on-hook.
3. If the Msg LED continues to flash, you have more messages; repeat Steps 1~2
above to retrieve them. Voice mail devices turn off the LED indications after a
short delay, after you checked all messages.
4. To manually turn off your Msg LED, dial (for DKT2001, press /LQH +
). Do this step for each message received.
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7
The Basics
Message Waiting
Turning On/Off Message Waiting LED on Another
Extension
If you call an extension and it’s busy or there is no answer, you can light that
extension’s Message Waiting LED and enable that extension to call you back.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press 0VJ or . The Msg LED flashes red on the called phone. At your phone, the
Msg LED lights steady red.
3. Hang up. Your Msg LED turns Off. The Msg LED on the called telephone flashes
until the called party presses the flashing 0VJ button - which calls you back.
4. To turn Off a Message LED that you have turned on for another extension, press
plus the extension number that has the message light set. Hang up to release
your telephone.
8
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The Basics
Call Transfer
Call Transfer
1. While on a call, press &QI7UQ. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension to which the call will be transferred. You can remain on the line
and announce the call or immediately “blind transfer” the call.
During call transfer, you can connect all three parties by pressing your flashing
extension button or &QI7UQ.
• If you get voice mail, you can leave a message or hang up and let the
transferred caller leave a message.
• If you hear a long single tone, then announce the call over the called phone’s
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is
busy, you may hang up and the transferred trunk or station will be camped on to the
busy destination.
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QI7UQ.
2. Enter .
3. Enter the VM mailbox number (usually the same as the extension number).
4. Hang up (the caller is connected to the VM mailbox) or, you can press &QI7UQ to
return to the calling party.
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9
The Basics
Conference Calls
Conference Calls
You can conference together up to eight parties (including yourself) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established, the Master exits the conference, and the first station to have been added to
the conference becomes the Master.
➤ To conference calls
1. While on a call, press &QI7UQ. You hear dial tone. The DKT3001 Line LED
flashes.
2. Call another station or outside line.
3. When the called party answers, press &QI7UQ. If you receive a busy tone or no
answer, press &QI7UQ again to return to the original connection.
4. All parties are conferenced.
5. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.
Note When the “master” of the conference hangs up, control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.
➤ To transfer conference control
1. Do Steps 1 and 2 above to add the line you wish to transfer conference control to.
See previous Note.
2. Announce the call and hang up to transfer the call. This station now becomes the
conference “master” with the ability to add or delete parties.
➤ To hold a conference call
➤ If you are the Conference Master, press the +ROG key once (or twice for Executive
Hold) to place the conference call on hold. The other parties can continue with the
conference. Music-on-hold is suppressed and your extension appearance flashes.
You may rejoin the conference at any time by pressing your line appearance. When
you return, you retain Master status.
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The Basics
Conference Calls
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during one
phone call.
➤ To add Voice Mail to a conference call (performed by Conference Master)
1. Press &QI7UQ to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press &QI7UQ to reconnect to the original party. (You can continue to add
conference members by pressing &QI7UQ and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press &QI7UQ. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside line access code and outside phone number.
3. After the party answers, press &QI7UQ. The extension LED flashes (in-use rate)
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing
extension button to return to the original connection.
Press &QI7UQ and hang-up. The extension LED flashes (exclusive-hold rate) and
the two lines are connected. The LED turns Off when the parties hang-up.
4. To supervise a tandem call, press the extension button. If the parties have finished,
hang up
...or if the parties are still talking, press &QI7UQ and hang-up. Both Line LEDs
turn Off and the connection is released.
If your phone company provides auto disconnect, the connection may release
automatically when the parties hang up. If not, the lines must be supervised to be
disconnected.
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11
The Basics
Distinctive Ringing
Distinctive Ringing
1. Press to enter User Programming Mode.
2. Press a /LQH button. The Line LED is steady green.
3. Enter the ringing pitch number for incoming trunk calls:
= Low, = Middle, = High, = Combination
4. Lift the handsetto return to idle.
❐
DKT2001: This feature does not work.
Hold
➤ To place a call on hold, press +ROG. Your LCD shows the line on hold. The held
Line’s LED flashes while appearances of the line at other stations flash red.
• To return to the held call, press the held /LQH.
• If you do not return to the held call within a specified time, it rings back to your
phone. The call remains camped-on to your station indefinitely.
• If the held party hangs up, the call is released.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
➤ While on a call, press +ROG twice. That line’s LED flashes while appearances of
the line at other stations are steady red (in use).
Consultation Hold
➤ You place the call on hold by pressing &QI7UQ, then dialing another line, talking
on that line, then transferring or going back to the held call by pressing its /LQH
button.
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The Basics
Volume Control
Volume Control
➤ Hold down the 9RO ▲ button to increase the volume and the 9RO ▼ to decrease it.
➤ To adjust the handset volume
➤ Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume during the call.
When you hang up, the volume returns to the default setting.
➤ To adjust the speaker volume for internal/external calls and background music
1. Press 6SNU.
2. Press an extension button - you hear dial tone.
3. Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume. This volume
setting applies to all calls until changed.
➤ To adjust Ring Tone
➤ Make sure the phone is idle and the handset is on-hook. Press the 9RO ▲ to
increase volume and 9RO ▼ to decrease volume.
➤ To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code (default
code). You hear busy tone.
2. Press 9RO▲ or ▼, to reach the desired level.
3. Hang up.
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13
The Basics
Volume Control
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Strata CTX DKT3001/2001 Digital Single Line Telephone
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Advanced Operation
3
This chapter gives you more details about your DKT3001 and DKT2001 telephone’s
advanced functions.
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CTX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CTX System Administrator.
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15
Advanced Operation
Account Code Calls
Forced Account Codes
Some applications force you to enter an Account Code. These Forced Account Codes
may be verified or non-verified, depending upon the application, but in either case, the
caller must enter a code before proceeding.
➤ To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number is checked against a verified list, if chosen, and the call continues. If the
number of digits entered for the account code is not reached or the verified code
does not match, then re-order tone is heard and the call is rejected.
You can bypass Forced Account Code requirements with three emergency
numbers, including 911. See your CTX System Administrator for these numbers:
1)
911
2)
_______
3)
_______
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using SMDR call detail recording option.
If the system is set for Verified Account Codes, station users must enter specific codes
when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
➤ To enter a Voluntary Account Code
Note It’s a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you are
reconnected.
1. After accessing a CO line, press &QI7UQ. Your call is interrupted and you hear
feature dial tone; you and the other party cannot hear each other.
2. Dial + the account code. After the account code is entered, the connection is
restored and the LCD shows the time.
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Advanced Operation
Automatic Busy Redial
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the line is no longer busy. This feature may not be on some phones on
your system. Automatic Busy Redial is not attempted while your station is busy, but
continues to time-out. The system inserts a pause (P) on your LCD before redialing
the number.
➤ To activate Automatic Busy Redial
1. When you reach a busy number, press &QI7UQ + . The Line LED is steady
red. You hear busy tone.
2. Hang up or press 6SNU. The system redials, up to 5 to 20 times, every 30 to 180
seconds (depending on system programming). Your telephone receives ring tone
when Automatic Busy Redial dials the number and it is available. The Line and
Spkr LEDs flash green.
3. Lift the handset or press 6SNU and wait for the party to answer. If you do not pick
up the handset or press 6SNU within recall timeout (5 to 60 seconds) after a
connection is made, you hear a muted ring for another 30 seconds, then the call
disconnects.
➤ To cancel Automatic Busy Redial
➤ Dial .
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17
Advanced Operation
Automatic Callback
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle. Automatic Callback
can also place you in queue for an available outside line, if you reach a line group in
which all lines are busy. When a station or line becomes available, the system rings
your telephone. Then when you answer, it automatically rings the intended
destination. The amount of time the system will wait for an idle destination is set in
system programming.
Automatic Callback is also known as “CO Line Queuing.”
➤ To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press . Busy tone stops, followed by success tone, then busy tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings with a
fast LED.
❐
DKT2001: The LED does not work.
• If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
• If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line’s number displays.
4. Answer within about three rings (5 to 180 secs., set in programming) to prevent the
callback from being cancelled. After you answer, you hear success tone, and the
LED flashes (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.
➤ To cancel ACB
➤ Dial .
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Advanced Operation
Background Music
Background Music
You can set background music over your phone speaker or over external speakers. Up
to 16 different music sources can be applied to the Strata CTX system: The first source
is Quiet Tone, all others can be music or recorded information.
❐
DKT2001: This feature does not work.
➤ To enable background music on your phone speaker
➤ Press /LQH + + n + + 6SNU, where n is the music source 1~16. If the
music source is a single digit, press before pressing 6SNU. If the source is
omitted, then the last selected music source is selected.
➤ To cancel background music on your phone speaker
➤ Press /LQH + + Spkr.
➤ To enable background music over your external paging speakers
➤ Press /LQH + + n() + 6SNU, where n is the music source 1~16. If the music
source is a single digit, press before pressing 6SNU. If the source is omitted, then
the last selected music source is selected.
➤ To cancel background music over your external paging speakers
➤ Press /LQH + + 6SNU.
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19
Advanced Operation
Call Forward
Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a
predefined location, such as Voice Mail. See your CTX System Administrator to
determine which type of Call Forward you have, as well as the Call Forward location.
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your phone. Each extension can be independently set for a different Call
Forward feature. You can set a flexible button to perform any Call Forward function see “Call Forward Procedure” on page 22 for more details.
Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
• Internal calls
• Auto Attendant calls
• Outside lines that ring only your station
• Transferred internal or incoming line calls
Note Incoming line calls that ring more than one station do not forward to outside
numbers.
Call Forward Categories
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings.
• Call Forward Any Call – Forwards any call, whether an internal call or incoming
line call.
• Call Forward - Incoming Line – Forward incoming line calls only.
• Call Forward Any Call - Set for Another Station – Enables you to forward all
calls for another telephone within your telephone system.
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Advanced Operation
Call Forward
• Call Forward - Incoming Line Set for Another Station– Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
• Call Forward System – Forwards the calls to the destination preset for the entire
telephone system, commonly voice mail.
• Call Forward - External Location – Forwards incoming line calls that ring
directly to your extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA
feature. See your CTX System Administrator for DISA telephone numbers and
security code access.
Call Forward Settings
• Call Forward All Calls – Forwards all calls immediately.
• Call Forward Busy/Do Not Disturb – Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
• Call Forward - No Answer – Forwards all calls to your station whenever you do
not answer the call within a designated time (set by you when you enable the
feature).
• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your
station whenever you are busy, in the DND mode, or after ringing and you do not
answer the call within a designated time (set by you when you enable the feature).
• Call Forward Cancel – Cancels the set Call Forward feature. Notice that each
category of Call Forward has a different code for canceling.
Call Forward Procedures
The following table contains Call Forward Button sequences. TYou can do a Call
Forward function by one, entering the button sequence as described, or two,
programming a flexible button to perform the sequence. See “Call Forward
Procedure” on page 22 for instructions on programming a flexible button.
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21
Advanced Operation
Call Forward
Some Call Forward features require a Pass Code entry. Use the following procedure to
change your Pass Code.
➤ To change your Pass Code
➤ Dial + Ext. No. + old Pass Code (1~15 digits) + + new Pass Code (1~15
digits) + .
➤ To use the Call Forward button sequence
➤ Use the procedure for dialing from your telephone, then use the Button Sequence
(see Table 2) for the desired feature.
Some features require additional input, such as:
• Destination – If the destination is an outside number, press after entering the
destination. The CTX accepts destination numbers of up to 32 digits.
• Timer – This is a two digit entry representing how long (8 to 160 seconds) your
telephone should ring before forwarding the call. If you enter one digit, you
must press after entering the single digit.
• Pass Code – A four-digit code established by system programming to prevent
unauthorized changes. The code applies to the station to be forwarded; not to
the station entering the code.
Note Also, in the following table, (Tone) means that a confirmation tone will play at
that point in the sequence.
Table 2
Call Forward Procedure
Feature
Button Sequence
Call Forward Any Call (Internal and Incoming Line)
All Call
Busy
No Answer
Busy No Answer
Cancel
22
(Tone) + Destination No. (Tone)
(Tone) + Dest. No. (Tone)
(Tone) + Dest. No. (Tone) + Timer + + Dest. No. + Timer + (Tone)
Strata CTX DKT3001/2001 Digital Single Line Telephone
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Advanced Operation
Call Forward
Table 2
Call Forward Procedure (continued)
Feature
Button Sequence
Call Forward - Incoming Line Calls
All Call
Busy
No Answer
Busy No Answer
Cancel
(Tone) + Dest. No. (Tone)
(Tone) + Dest. No. (Tone)
+ Dest. No. (Tone) + Timer (Tone) + + Dest. No. (Tone) + Timer (Tone) + (Tone)
Call Forward - Any Call - Set for Another Station
All Call
Busy
No Answer
Busy No Answer
Cancel
(Tone) + Ext. No. + Pass Code (Tone) + + Dest. No. + (Tone)
(Tone) + Ext. No. + Pass Code (Tone) + + Dest. No. + (Tone)
(Tone) + Ext. No. + Pass Code (Tone) + + Dest. No. (Tone) + + Timer + (Tone)
+ Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) + Timer + (Tone)
(Tone) + Ext. No. + Pass Code + (Tone)
Call Forward - Incoming Line Call - Set for Another Station
All Calls
Busy
No Answer
Busy No Answer
Cancel
Change Pass Code
(Tone) + Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) + (Tone) + Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) + (Tone) + Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) + + Timer + (Tone) + Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) + + Timer + (Tone) + Ext. No. + Pass Code + (Tone)
(Tone) + Ext. No. (Tone) + old Pass Code + (Tone) + new Pass Code (Tone)
+
Call Forward - System
Activate
Cancel
(Tone)
(Tone)
Strata CTX DKT3001/2001 Digital Single Line Telephone
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23
Advanced Operation
Call Park Orbits
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These locations are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
• Hang up and retrieve the parked call at a later time
• Originate another call
• Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
• If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
• If your station is busy, the parked call camps on.
➤ To park a call
1. While on a call, &QI7UQ + . The LED flashes rapidly.
2. Specify the Park Orbit using one of the following:
• Enter a valid extension.
• Press and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
phone.
➤ To retrieve a parked call
1. Dial.
2. Enter the Orbit Number where the call is parked or to enter the extension from
which you are calling. The extension LED flashes at the in-use rate when the call is
retrieved.
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Strata CTX DKT3001/2001 Digital Single Line Telephone
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Advanced Operation
Call Pickup
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold
at another station and other types of calls.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pick up held calls. You may belong to more than one group. See your
CTX System Administrator for group assignments.
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls.
If these types of calls occur at the same time, the pickup priority is station-to-station
and then Page calls in the order of occurrence. In some systems, this feature can be
applied to pick up All Call Page exclusively.
➤ To perform Call Pickup
1. Follow your usual dialing procedure.
2. Enter a code from the following table.
Table 3
Call Pickup Feature Codes
For Incoming Calls:
Dialing
Group
+ Primary
Directed Extension
Ext. No.
Description
Picks up a call ringing to a member of your pickup group.
Picks up a call ringing on any line appearance of the telephone
specified by its Primary extension number.
Directed Group
+ Group
No.
Picks up a call ringing to a terminal in the specified Pickup
Group.
Directory Number
+ Ext. No.
Picks up a call ringing to the specified extension number only.
Other lines ringing on the same phone are unaffected.
Any External Call
Picks up any incoming outside line call.
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25
Advanced Operation
Call Waiting
Table 3
Call Pickup Feature Codes (continued)
For Calls On Hold:
Dialing
Local Retrieve
+ Primary
Remote Retrieve
Ext. No.
Description
Picks up a call held on the telephone from which it is dialed.
Retrieves a call held on the telephone specified extension
number.
Outside Line Retrieve
+ Outside
Line No. (1~128)
Picks up a call held on the specified CO line regardless of the
telephone placing the call on hold. Must enter three digits
(e.g., 007).
Directed Extension
Retrieve
+ Ext. No.
Picks up a call held on the specified extension number,
regardless of the instrument(s) on which it appears.
Notes
1. The Primary extension number is the directory number by which the phone set is
defined. Other, non-primary extension numbers may also appear on the phone. By
convention, the Primary extension number is assigned to the first button on a
multi-button telephone.
2. If more than one call is on hold, the call on the telephone’s lowest button number is
picked up.
3. Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two Camp-on tone
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension
button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
➤ To answer a waiting call by disconnecting or transferring the current call
➤ Hang up or transfer the existing call; the camped-on call rings your station. The
camped-on line rings your telephone. For DKT3001 phones, the Line LED flashes
(incoming call).
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Strata CTX DKT3001/2001 Digital Single Line Telephone
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Advanced Operation
Direct Inward System Access
Direct Inward System Access
Outside callers with touch tone phones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going
through an attendant or operator. See your CTX System Administrator for more
details.
1. From outside the system, dial the public telephone number assigned to DISA. The
call will be answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided
to you by the CTX System Administrator. When you hear the tone, enter the
security code. If accepted, the call proceeds.
4. If you receive busy tone and you want to dial another number while the station is
still ringing, press and repeat Step 2.
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27
Advanced Operation
Do Not Disturb
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your phone are blocked. Appearances of that extension on other
telephones continue to ring.
➤ To activate Do Not Disturb (DND)
➤ Press (hear Success Tone). The LED flashes until you hang up and DND
mode is activated for the station.
➤ To deactivate DND
➤ Press (hear Success Tone). The LED turns Off and DND mode is deactivated.
Setting DND for Another Extension
➤ Enter (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + (hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.
➤ To deactivate DND for another extension
➤ Enter (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + (hear Success Tone). This removes DND from the target
telephone.
Change Your DND Pass Code
➤ Enter (hear Entry Tone) + Ext. No. (hear Entry Tone) + old pass code + (hear Entry Tone) + new pass code + (hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues
to flash on your telephone and ring on other appearances.
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Strata CTX DKT3001/2001 Digital Single Line Telephone
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Advanced Operation
Door Lock(s)
Door Lock(s)
Your telephone system may enable you to unlock a door. If your system has been
programmed to do so, you may have a door lock/unlock number for specific locks.
Check with your CTX System Administrator and enter the location of each door lock
in the table below.
Door Lock
Number
Location
Door Lock
Number
0
6
1
7
2
8
3
9
4
10
Location
5
➤ To unlock a door
➤ Press + the Door Lock Number (see above table).
The door unlocks for 3~30 seconds (set in system programming).
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29
Advanced Operation
Door Phone(s)
Door Phone(s)
Door phones can be used to call telephones selected in system programming. When a
door phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
The number of possible door phones vary by Strata CTX system, with up to 24 as the
maximum for larger systems.
LCD telephones display the door phone name ID when calls are made to/from door
phones. Check with your CTX System Administrator to find out the names/locations
of your system’s door phones and record them below.
Door Phone
Number
Name/Location
Door Phone
Extension
Name/Location
➤ To answer a door phone call
➤ Lift the handset while the door phone is still ringing. The extension LED flashes
green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s phone, dial +
directory number.
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Advanced Operation
Emergency Ringdown
➤ To call/monitor a door phone
1. With the handset off-hook, press a extension. You hear dial tone and the LED
flashes green (in-use).
2. Press + extension for the door location. A two-way talk-path exists between
your telephone and the called door phone. You can audibly monitor the area around
the door phone.
➤ To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically
treated as an Emergency Call and directed to an emergency destination. The station
may have partially dialed a number or have dialed no digits at all. Each station is
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown
destination. In a private network, the station or pilot number must be in the same
network node. Remote emergency destination and door phones are not permitted.
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed
for each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted ring
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
Strata CTX DKT3001/2001 Digital Single Line Telephone
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31
Advanced Operation
Override Calls
➤ To use Busy Override
➤ After reaching a busy station, press . A muted tone is heard at the busy station,
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may be
programmed to block DND Override from other telephones. Your station’s LCD
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
➤ To use DND Override
➤ After reaching a station in DND mode, press . A tone signal is heard at the DND
station, indicating a call is coming in.
Executive Override
Executive Override enables you to enter an established conversation. Your telephone
can also be programmed to block Executive Override from other telephones.
➤ To perform Executive Override
➤ After reaching a busy station, press .
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the
conversation. If you do not have Override privileges, you will camp on.
32
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Advanced Operation
Paging
Class of Service Override
By dialing a Class of Service Override code, a user can change a station’s set of
privileges to one associated with the override code. When the call is terminated and
another is attempted from the same station, the original Class of Service is applied.
This allows selected users to override restrictions that are placed on any telephone in
the system.
➤ To perform Class of Service Override
1. Access an outside line. You hear dial tone.
2. Press )ODVK + . Dial tone stops.
3. Enter the Class of Service Override Code (four digits). You hear dial tone. For
security reasons, the override codes are only available on a selected basis. See your
CTX System Administrator.
4. Dial a telephone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up
to three stations can be connected to a CO line). You can also use this feature if the
station that is already connected to the CO line is in the Privacy Release mode.
Station users with 3ULYDF\5HOHDVH can allow stations with the shared button
appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see “Privacy” on page 35.)
Paging
Station users can make page announcements to telephones and external speakers.
Check with your CTX System Administrator to find out the zone numbers for various
paging groups.
➤ To make a Page Announcement to a phones or external speakers
1. Dial a paging access code.
2. Make your announcement, then hang up.
Strata CTX DKT3001/2001 Digital Single Line Telephone
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33
Advanced Operation
Paging
➤ To make a Group Page
➤ Press /LQH + and enter the group number (01~16).
Answering a Page
➤ To answer a Group Page
➤ Dial and enter the Group number.
➤ To answer an External Group Page
➤ Dial and enter the Group number.
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.
➤ To make an All Call Page
1. Dial . This pages all phones in the All Call Page Group but, depending on
system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
➤ To answer an All Call Page
➤ Dial .
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and
external paging devices.
➤ To make an Emergency Page
➤ Dial .
➤ To make an Emergency Page to a group
➤ Dial and enter the Zone number.
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Advanced Operation
Privacy
Privacy
Privacy controls the ability of more than one person to use the same extension or CO
line at the same time. Privacy applies to multiple appearances of extensions, Phantom
extensions, outside Lines and outside Line Group buttons.The application of Privacy
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with
an appearance of the line on which you are talking cannot intrude unless that
telephone has been programmed for Privacy Override. In that event, the other
telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Redial
Use this button to redial the last number dialed from your phone.
➤ To redial the last number, dial )OH[ or .
Speed Dial
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial
sequences can include telephone numbers, authorization codes, passwords feature
activation codes and pauses. Speed Dial may be used to originate a call or invoked
after a call is established.
There are two types of Speed Dial.
• Station – Your CTX System Administrator allocates a block of up to 100 personal
speed dial numbers in increments of 10 per phone. You can create and change these
numbers from your own phone. You have exclusive use of them. If you have a
DKT3014 large display telephone and want your named station speed dial numbers
to appear on the display, you will have to have your CTX System Administrator
establish them.
• System – All telephones in your system can share a list of up to 800 System Speed
Dial numbers under the exclusive control of the CTX System Administrator. In
some cases, System Speed Dial will allow you to reach numbers that you would
not be allowed to dial directly from your telephone.
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35
Advanced Operation
Speed Dial
Make a Call Using Speed Dial
With the DKT3001, there are three ways to initiate a Speed Dial Call (begin with Step
1, then continue to Step 2). With the DKT2001, begin with “Dial .”
1. Dial (use for DKT3001 and DKT20001 phones)
...or press the fixed 6SGLDO key on a DKT3001 phone
...or press the 6SHHG'LDO feature key on a DKT3001.
2. Dial the Station or System Speed Dial Number.
Station Speed Dial numbers occupy numbers 100~199. System Speed Dial
numbers occupy numbers 200~999.
Store a Station Speed Dial Number
There are two ways to store a Station Speed Dial number for a DKT3001, including
Access Codes and through CTX WinAdmin.
➤ To store a Station Speed Dial Number using an Access Code
1. Dial . You hear Entry Tone.
2. Dial the Station Speed Dial number (100~199). You hear Entry Tone.
Note Selected telephones may have the ability to change System Speed Dial
numbers. Follow this procedure but specify a System Speed Dial number
(200~999) instead.
3. Enter the destination digits, then press . You hear Success Tone.
4. Release the phone.
To enter another number, repeat the process, starting with Step 1.
CTX System Administration
The third method of storing station Speed Dial numbers is via your CTX System
Administrator, who can establish your Station Speed Dial number through
administrative software and associate a name with it. This name is used by the
Directory Dialing feature of DKT3014 large display telephones.
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Advanced Operation
Speed Dial
Advanced Speed Dial Operation
Special Characters
Speed Dial Numbers may include ~, , and Pause. When using the Access Code
input method (see above) it is also necessary to use to indicate you have finished
entering the destination number. This creates 14 functions to be input from the 12
buttons on the dial pad.
Long Speed Dial Numbers
Speed Dial Numbers are stored sequentially in memory areas capable of holding 32
digits. If you exceed 32 digits, the excess are stored in the next higher area and
consume the next sequential Speed Dial Number.
You can dial the entire string by entering the original Speed Dial Number and all digits
will be sent, including those in excess of 32. If that were Speed Dial Number 100,
Number 101 would no longer be available. You are not prevented from storing a new
Number 101 but, if you do, Number 100 will be shortened to 32 digits.
When is used as an escape character, it consumes one Speed Dial digit. Entering to insert a seven-second pause would consume two of 32 characters.
“” functions as an escape key indicating that the number immediately following
represents something exceptional. The numbers are defined in Table 4.
Table 4
Dial String Characters
Entry
Meaning
a
0~9
End of Speed Dial Number when entering via access code ()
Escape
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional
pause escape sequences. For example, to insert a 17 second pause, enter . The
display of a pause in the Speed Dial Number shows a “P” without specifying the
duration. In this example, you would see “PP.”
a
Strata CTX DKT3001/2001 Digital Single Line Telephone
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37
Advanced Operation
Voice Mail - Direct Transfer
Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first
ringing that person’s telephone.
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QI7UQ. You hear feature dial tone.
2. Enter . You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then
press . The call transfers immediately and your extension becomes idle.
Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call.
See “Adding Voice Mail to a Conference” on page 11. For instructions on the Stratagy
ES Voice Mail features, refer to the Stratagy ES Messaging Voice Processing (MVP)
User Guide.
38
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Advanced Operation
Feature Codes
Feature Codes
These codes enable you to access these features, provided that you have the Class of
Service ability to use them.
➤ To enter a Feature Access Code, use the dialing procedure for your telephone, then
enter the sequence shown in Table 5 for the particular feature that you want to use.
Table 5
Feature Access Codes
Feature
Feature Access Code Sequences
Account Code
&QI7UQ
Attendant Console
Automatic Busy Redial - On
Automatic Busy Redial - Off
Automatic Callback Cancel
+
+ Account code digits
Background Music
Phone Speaker On
Phone Speaker Off
External Speaker On
External Speaker Off
+ source number + + source number + Call Forward - Any Calls (Internal and External)
All Calls
+ Dest. No
Busy
+ Dest. No.
No Answer
+ Dest. No. + Timer + Busy No Answer
+ Dest. No. + Timer + Cancel
Call Forward - External (Outside) Calls
+ Dest. No.
All Calls
Busy
+ Dest. No.
No Answer
Busy No Answer
+
Cancel
+ Dest. No. + Timer + Dest. No. + Timer + Strata CTX DKT3001/2001 Digital Single Line Telephone
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39
Advanced Operation
Feature Codes
Table 5
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Call Forward - Remote Activation
All Calls
+ Ext. No. + Pass Code + + Dest. No. + Busy
+ Ext. No. + Pass Code + + Dest. No. + No Answer
+ Ext. No. + Pass Code + + Dest. No. + + Timer + Busy No Answer
+ Ext. No. + Pass Code + + Dest. No. + + Timer + Cancel
+ Ext. No. + Pass Code + Call Forward - External Calls - Remote Activation
All Calls
+ Ext. No. + Pass Code ++ Dest. No. + Busy
+ Ext. No. + Pass Code + + Dest. No. + No Answer
+ Dest. No. + + Ext. No. + Pass Code + + Dest. No. + +
Timer + Busy No Answer
+ Dest. No. + + Ext. No. + Pass Code + + Dest. No. + +
Timer +
Cancel
Change Pass Code
+ Ext. No. + Pass Code + + Ext. No. + old Pass Code + + new Pass Code + Call Forward - System
Activate
Cancel
Call Park
+ Orbit Number
Activate
&QI7UQ
Retrieve
System Orbits
+ Orbit Number
~
Call Pickup
40
Incoming - Group Pickup
Incoming - Directed Terminal
Pickup
Incoming - Directed Group
Pickup
+ Group Number to be picked up
Incoming - Directed Extension
Pickup
+ Ext. Number
On hold - Local Retrieve
+ Ext. Number to be picked up
Strata CTX DKT3001/2001 Digital Single Line Telephone
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Advanced Operation
Feature Codes
Table 5
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
+ Remote Ext. No.
On hold - Remote Retrieve
On hold - Outside line
Retrieve
On hold - Directed Extension
Retrieve
Incoming - Any External Call
+ /LQH on hold
+ Ext. No. on hold
Cancel
Conferencing - Three Way
Dialing
Dial
Dial + , , or (the ringing selection)
Distinctive Ringing
DISA Security Code - Change
+ old Security Code (1~15 digits) + + new Security Code
(1~15 digits) + Do Not Disturb
Local - On
Local - Off
Remote - On
+ Ext. No. + Pass Code Number+ Remote - Off
+ Ext. No. + Pass Code Number+ Door Lock Control
+ Door Lock Number
Door Phone Calling
+ Door Phone No.
Emergency Call
Flash - Short
Flash - Long
LCD Language (Change)
LCR (Outgoing Call)
+ Language No.
Message Waiting (MW)
Release a received MW
Retrieve a received MW
Activate MW at another
Station without Ringing
+ Ext. no.
Strata CTX DKT3001/2001 Digital Single Line Telephone
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41
Advanced Operation
Feature Codes
Table 5
Feature Access Codes (continued)
Feature
Cancel MW at another
Station without Ringing
Feature Access Code Sequences
+ Ext. no.
Messaging - Advisory
Advisory Message Activation
Advisory Message Cancellation
+ Message No.
+ Private Network No.
Private Network Access Code
Night Ring Answer
One Touch Button
Override
Busy, Do Not Disturb
Executive
Paging
Page All Groups
Page Individual Groups
+ Group Number
Emergency Page - Individual
Group
+ Group Number
Emergency Page - All Groups
Answer Page All Groups
Answer for External Group
Page
Repeat Last Number Dialed
Single-touch Button
Speed Dial Register
Station (00~99)
System (000~099)
System (100~199)
System (200~299)
System (300~399)
42
+ Zone Number
+ Index Number (00~99)
+ Index Number (000~099)
+ Index Number (100~199)
+ Index Number (200~299)
+ Index Number (300~399)
Strata CTX DKT3001/2001 Digital Single Line Telephone
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Advanced Operation
Feature Codes
Table 5
Feature Access Codes (continued)
Feature
System (400~499)
System (500~599)
System (600~699)
System (700~799)
Start Application
Feature Access Code Sequences
+ Index Number (500~599)
+ Index Number (600~699)
+ Index Number (700~799)
+ Index Number (400~499)
Substitution of Dial “”
Substitution of Dial “ ”
Travelling Class Override
Enter Code
Change Code
+ Index Number + old Code + + new Code + Voice Mail (VM)
Direct Transfer to Voice Mail
+ Ext. Number
Volume Control - Beep
Volume Control - Ringing
Strata CTX DKT3001/2001 Digital Single Line Telephone
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43
Advanced Operation
LED Indicator Details
LED Indicator Details
Each line and feature button has a LED next to it which indicates the status of the line
or feature associated with the button. Line LEDs light and flash at varying rates to
indicate call status (see Table 6).
Table 6
LED Indicators
LED
Your Station (Green for
DKT3001, Red for DKT2001)
Other Station (Red)
Interval Rates
Extension In-Use
(access outside line)
2 seconds on, 1/8 second off
— 1/8 second On/Off
Incoming Call
(while ringing)
1 second on at 10 pulses/second —
one second On/Off
1 second Off
Hold (outside line)
4 pulses/second for 1/8 second On/
Off
1/2 second On/Off
Hold – Consultation
(during consultation/transfer to another
station)
10 pulses/second
steady
Hold – Exclusive (outside line)
10 pulses/second
steady
Hold – Recall
(when held call recalls your idle
station)
1 second at 2 pulses/second,
1 second at 10 pulses/second
flashes
Hold – Exclusive Recall
1 second at 2 pulses/second,
1 second at 10 pulses/second
steady
Internal Call
(while station ringing)
Your extension button flashes 10
pulses/second—1 second Off
[SDN] red flashing or
green ringing
(outside call transferred to your busy
station from a designated station or AA)
4 pulses/second, 1/8 second On/Off
3/4 second on, 1/8 second
Off
After disconnecting first call...
10 pulses/second
2 pulses/second
Conference
10 pulses/second
steady
Busy Station Transfer
44
steady
Strata CTX DKT3001/2001 Digital Single Line Telephone
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4
DSS Console
This chapter provides an overview of the optional Direct Station Selection (DSS)
Console and describes the features buttons and their associated LEDs. The DSS
Console adds 60 line/feature buttons to a digital telephone. It is available for system
operators who do not have an attendant console.
There’s a 3000-series and 2000-series model DSS Console and each one can be used
interchangeably with a DKT3001 or DKT2001 telephone.
Strata CTX DKT3001/2001 Digital Single Line Telephone
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45
DSS Console
Overview
Overview
The Direct Station Selection (DSS) console operates alongside of a digital telephone
to provide 60 additional buttons.
An example of the DDSS3060 is shown below. The DDSS2060 (not shown) looks
similar and has the same button/LED functions.
The buttons can be programmed as DSS,
outside Line, All Call Page, Night
Transfer buttons, and Station or System
Speed Dial buttons. LEDs on the DSS
light or flash red or green, depending on
the status.
Note Button numbers in the above
figure are examples only.
DSS Button
Each DSS button is associated with a
particular station in your telephone
system. It can be used to transfer an
outside call to the associated station or to
make a direct call to the associated
station.
NT
209
219
229
239
249
208
218
228
238
248
AC
207
217
227
237
247
257
206
216
226
236
246
256
205
215
225
235
245
255
204
214
224
234
244
254
203
213
223
233
243
253
202
212
221
232
242
252
201
211
221
231
241
251
200
210
220
230
240
250
2039
The DSS LED lights steady red when the station associated with the DSS button is
ringing, busy on a call, or when the associated station is idle, but all appearances of the
station’s extensions are busy or in-use by other stations. When the associated DSS
button is in the Do Not Disturb mode, the LED blinks red at a slow rate.
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group
Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch
Buttons that may be programmed to call these destinations.
46
Strata CTX DKT3001/2001 Digital Single Line Telephone
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DSS Console
DSS Button
Features
The LED color indications described in these feature descriptions apply specifically to
the DSS Console model DDSS3060. Flash conditions described here apply to all DSS
console models.
Calling a Station
➤ To call a station’s extension from a DSS console, press the DSS associated with the
station.
A station call with a DSS Button can be made on-hook or off-hook, and with Voice
First or Tone signaling. After pressing the button, treat the call like any other
station call made from a digital telephone.
DSS LEDs indicate whether the associated station is idle or busy. The LED is
steady red if the station is busy or ringing, and is not lit if idle. If all the station’s
PDN buttons are being used by other stations, the DSS LED of the station is lit
steady red, but the station may be idle. If the station is in the Do Not Disturb mode,
its DSS LED lights blinking red.
Transfer to an Idle Station
You can transfer internal or outside calls to an idle station from a DSS console.
➤ To transfer a call to an idle station
1. Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line LED flashes at double the onhold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the
Tone signaling mode, you hear successive ring tones.)
2. Announce the call.
With Tone signaling, you would have to wait for the called station to answer before
announcing the call.
3. Hang up.
The call rings the called station when you hang up. While the called station is
ringing, the DSS LED is steady red, and the Line LED flashes at the on-hold rate.
Strata CTX DKT3001/2001 Digital Single Line Telephone
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47
DSS Console
DSS Button
When the called station answers the call, the DSS LED stays steady red, and the
Line LED becomes steady red.
4. If the station does not answer before a period set in system programming, the call
recalls your station.
Call Transfer with Camp-on
You can transfer a call to a busy station from a DSS console. Use the DSS to transfer
the call, even though the DSS LED associated with the station you are “transferring
to” is red.
➤ To transfer call to a busy station
1. Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The
Line LED flashes at double the on-hold rate, and the DSS LED remains steady red.
2. Hang up.
The call rings the called station once with the camp-on tone. While the called
station is receiving this tone, the Line LED flashes green (on-hold rate) or if you
are on a extension button, it goes idle. The DSS LED remains steady red.
When the called station answers the transferred call, the Line LED becomes steady
red. The DSS LED remains steady red.
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but
will recall your telephone immediately.
If the call is not answered after a specified Recall time set in system programming,
camp-on is cancelled and the transferred call rings back.
Call Answering (Outside Line)
If your DSS console is equipped with a /LQH button, you can answer outside line calls
from the DSS console as you would from a digital telephone.
➤ To answer an incoming outside line call to a DSS Console
➤ Press the flashing /LQH.
48
Strata CTX DKT3001/2001 Digital Single Line Telephone
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DSS Console
DSS Button
Speed Dial
Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can
be programmed to dial telephone numbers or to access features. 6' buttons on the
DSS console function like 6' buttons on digital telephones.
Paging
You can make an announcement page to a group of station telephone speakers selected
in system programming with $OO&DOO3DJH on the DSS console. 6' (if
programmed) on either the DSS console can be used for page announcements. See
“All Call Page” on page 34.
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in
system programming to ring stations that are in the Call Forward mode, instead of
being forwarded. Usually the console’s telephone is the unit activated to perform this
function. Among other applications, this feature can be used to notify a person who
forgets to deactivate the Call Forward feature after returning to the office.
➤ To override call forward with the console’s associated telephone
1. Press &QI7UQ or extension button.
2. Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your
station has a typical program setting.
➤ To override call forward with your DSS Console
➤ Press the station DSS button set for Call Forward.
Night Transfer
➤ Press 1LJKW7UDQVIHU to toggle night transfer On/Off.
Strata CTX DKT3001/2001 Digital Single Line Telephone
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49
DSS Console
DSS Button
50
Strata CTX DKT3001/2001 Digital Single Line Telephone
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Centrex Application
Your system may be equipped with the Centrex Application, which enhances its
feature capability when installed behind a Centrex or PBX system.Your telephone
may have access to one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s extension can be three or four digits. It is, therefore, possible to match a
station’s extension and Centrex line extension number. Dial the entire station number
when indicated.
Note Some access code numbers may have been changed to avoid system numbering
plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a pre-programmed flexible button
on your telephone, instead of dialing a Centrex access code. The Centrex access code,
including the necessary flash and/or pause sequence, is activated when the button is
pressed. See your Centrex or PBX operations manual for specific details.
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically
repeated with your digital telephone, enabling you to answer appropriately for either
outside, inside or callback calls.
Strata CTX DKT3001/2001 Digital Single Line Telephone
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51
Centrex Application
Delayed Ringing
Delayed Ringing
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second
ring delay at stations to permit alternate answering conditions. Answer the line when
your telephone is ringing.
52
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Index
A
about this book
conventions, vi
related documents, vi
access codes, 39
account code, 39
calls, 15
forced account codes (verified/nonverified), 15
advisory messaging, 42
all call page, 34
answering a call, 7
attendant console, 39
automatic
busy redial, 39
callback, 18
callback cancel, 39
B
background music (BGM), 19, 39
busy override, 31
buttons, 2
&QI7UQ, 3
extension, vi
+ROG, 3
/LQH, 3
0VJ, 3
volume control, 3
C
call forward
access codes, 39
any call, 20
definitions, 20
pass code, 22
station, 20
system, 20, 40
call forward override, 49
call hold, 3, 12
call park, 40
orbits, 24
call pickup, 25, 40
call transfer, 9
call waiting, 26
centrex
application, 51
feature buttons, 51
change pass code, 22
&QI7UQ, 3
CO line queuing (see automatic callback)
conference, 41
calls, 10
hold, 12
voice mail, 11
Strata CTX DKT3001/DKT2001 Digital Single Line Telephone
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53
Index
D~O
D
H
delayed ringing, 52
direct inward system access (see DISA)
DISA
security code, 41
DKT2000-series telephones, 1
DKT2001, 4
DKT3001, 2
do not disturb, 28, 41
override, 32
door lock, 29
control, 41
door phone, 30
calling, 41
DSS
answering outside line, 48
call transfer with camp-on, 48
DSS console, 45
DSS override, 49
hold, 3, 12
hot dialing, 6
E
emergency
call, 41
page, 34
exclusive hold, 12
executive override, 32
extension number, vi
F
feature access codes, 39
flash, 41
flexible directory numbering, 51
forced account codes (verified/nonverified), 15
L
language changes, 41
LCR
dialing out, 41
LED indicators, 44
/LQH, 3
M
message waiting, 41
light on another telephone, 8
messaging
advisory, 42
0VJ, 3
Msg button/LED, 7
N
night ring answer, 42
night transfer, 49
O
override
access codes, 42
busy, 31
call forward or DSS, 49
do not disturb, 32
executive, 32
privacy, 33
travelling class, 43
override calls, 31
G
group pickup, 25
54
Strata CTX DKT3001/DKT2001 Digital Single Line Telephone
01/02
Index
P~V
P
paging, 25, 33, 49
access codes, 42
pass code, 22
pick up group calls, 25
privacy, 35
override, 33
private network access, 42
R
repeat last number dialed, 42
ringing repeat, 51
S
signaling
tone, 5, 6
voice first, 6
SLT, v
speed dial, 35, 49
access codes, 42
start application, 43
T
tone signaling, 5, 6
transfer calls, 3
travelling class override, 43
two (tandem) CO line connection, 11
V
voice first signaling, 6
voice mail
access codes, 43
conference, 11
direct transfer, 38
volume, 3, 4, 43
voluntary account codes (verified/nonverified), 16
Strata CTX DKT3001/DKT2001 Digital Single Line Telephone
01/02
55

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