Toshiba B-870 SERIES Printer Owner's Manual

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Toshiba B-870 SERIES Printer Owner's Manual | Manualzz

TEC Thermal Printer

B-870 SERIES

Owner’s Manual

Table of Contents

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

(for USA only)

Changes or modifications not expressly approved by manufacturer for compliance could void the user's authority to operate the equipment.

"This Class A digital apparatus meets all requirements of the Canadian Interference-Causing

Equipment Regulations."

"Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur de Canada."

(for CANADA only)

WARNING!

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

CAUTION:

Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the "OFF" position to stop movement.

As an

E

NERGY

S

TAR

®

Partner, TOSHIBA TEC has determined that this product meets the

E

NERGY

S

TAR

®

guidelines for energy efficiency.

-- Outline of the International

E

NERGY

S

TAR

®

Office Equipment Program --

The International

E

NERGY

S

TAR ® Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which business proprietors can participate voluntarily. The targeted products are office equipment such as computers, monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are uniform among participating nations.

E

NERGY

S

TAR is a U.S. registered mark.

Copyright © 2002 by TOSHIBA TEC CORPORATION

All Rights Reserved

570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN

EM1-33039E

Safety Summary

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions).

Specific warning contents are drawn inside the symbol.

(The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items).

Specific prohibited contents are drawn inside or near the symbol.

(The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed.

Specific instructions are drawn inside or near the symbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

WARNING

This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication.

Any other than the specified AC voltage is prohibited.

Do not use voltages other than the voltage (AC) specified on the rating plate, as this may cause fire or

electric shock.

Prohibited

Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock.

Prohibited

Prohibited

If the machines share the same outlet with any other electrical appliances which consume large amounts of power, the voltage will fluctuate widely each time these appliances operate. Be sure to provide an exclusive outlet for the machine as this may cause the machines to malfunction.

Do not insert or drop metal, flammable or other foreign objects into the machines through the ventilation slits, as this may cause fire or electric

shock.

Prohibited

Do not place metal objects or water-filled containers such as flower vases, flower pots or mugs, etc. on top of the machines. If metal objects or spilled liquid enter the machines, this may cause fire or electric

shock.

Prohibited

Do not scratch, damage or modify the power cords. Also, do not place heavy objects on, pull on, or excessively bend the cords, as this may cause fire or electrical shock.

Disconnect the plug.

If the machines are dropped or their cabinets damaged, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized

TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause

fire or electric shock.

(i)

Disconnect the plug.

Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or elec-

tric shock. In these cases, immediately turn off the power switches and disconnect the power cord plugs from the outlet. Then, contact your authorized TOSHIBA TEC representative for assistance.

Safety Summary

EM1-33039E

Disconnect the plug.

Connect a grounding wire.

If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.

Ensure that the equipment is properly grounded. Extension cables should also be grounded. Fire or

electric shock could occur on improperly grounded equipment.

Disconnect the plug.

When unplugging the power cords, be sure to hold and pull on the plug portion. Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock.

No disassembling.

Do not remove covers, repair or modify the machine by yourself. You may be injured by high voltage, very hot parts or sharp edges inside the machine.

CAUTION

This indicates that there is the risk of personal Injury or damage to objects if the machines are improperly handled contrary to this indication.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions:

* Temperatures out of the specification

* Shared power source

*

*

Direct sunlight

Excessive vibration

*

*

High humidity

Dust/Gas

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.

• Ensure the printer is operated on a level surface.

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing injury.

• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines and may cause fire.

• Do not lean against the machine. It may fall on you and could cause injury.

• Care must be taken not to injure yourself with the printer paper cutter.

• Unplug the machine when it is not used for a long period of time.

Request Regarding Maintenance

• Utilize our maintenance services.

After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

• Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines, preventing accidents beforehand.

For details, please consult your authorized TOSHIBA TEC representative for assistance.

• Using insecticides and other chemicals

Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or cause the paint to peel.

(ii)

EM1-33039E

TABLE OF CONTENTS

Page

1. INTRODUCTION ................................................................................................ 1- 1

1.1 APPLICABLE MODEL ................................................................................ 1- 1

1.2 ACCESSORIES .......................................................................................... 1- 1

2. SPECIFICATIONS .............................................................................................. 2- 1

2.1 PRINTER .................................................................................................... 2- 1

2.2 OPTIONS .................................................................................................... 2- 2

2.3 MEDIA ......................................................................................................... 2- 3

2.4 RIBBON ...................................................................................................... 2- 3

3. OVERVIEW ........................................................................................................ 3- 1

3.1 FRONT/REAR VIEW ................................................................................... 3- 1

3.2 OPERATION PANEL .................................................................................. 3- 1

4. DIP SWITCH FUNCTIONS ................................................................................. 4- 1

5. SET UP PROCEDURE ....................................................................................... 5- 1

5.1 REQUIREMENTS FOR OPERATION ........................................................ 5- 1

5.2 SETTING UP THE PRINTER ...................................................................... 5- 1

6. INSTALLING THE PRINTER .............................................................................. 6- 1

6.1 CONNECTING THE POWER CORD AND CABLES .................................. 6- 1

6.2 HOLDER STAND INSTALLATION ............................................................. 6- 1

7. LOADING THE RIBBON ..................................................................................... 7- 1

8. LOADING THE MEDIA ....................................................................................... 8- 1

9. INSERTING THE OPTIONAL FLASH MEMORY CARD .................................... 9- 1

10. CARE/HANDLING OF THE MEDIA AND RIBBON .......................................... 10- 1

11. GENERAL MAINTENANCE ............................................................................. 11- 1

11.1 CLEANING ............................................................................................... 11- 1

11.2 UNDER THE MEDIA GUIDES .................................................................. 11- 3

11.3 COVERS AND PANELS ........................................................................... 11- 3

11.4 REMOVING JAMMED MEDIA .................................................................. 11- 4

11.5 THRESHOLD SETTING ........................................................................... 11- 6

12. TROUBLESHOOTING ...................................................................................... 12- 1

CAUTION:

1. This manual may not be copied in whole or in part without prior written permission of

TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.

1. INTRODUCTION

EM1-33039E

1. INTRODUCTION

1. INTRODUCTION

Thank you for choosing the TEC B-870 Series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dot/mm, 305 dot/inch) edge print head. This will allow very clear print at a maximum speed of 203.2 mm/sec. (8 inch/sec.). Other standard features include an automatic ribbon saver and external media supply. Combine this with an optional high speed P.C. interface board which allows vastly reduced graphic data transfer times and you have a printer to suit a variety of applications and environments.

Optional features include a strip mechanism and Cutter mechanism.

This manual contains general set-up and maintenance information and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.

1.1 APPLICABLE MODEL

B-872-QQ

Model name description

B - 8 7 2 - Q Q

Destination Code

QQ : North America bloc

Thermal direct/Thermal transfer

1.2 ACCESSORIES

Owner's Manual

(EM1-33039)

Power Cord

Print Head Cleaner

(24089500013)

Media Holder

Holder Shaft

Left/Right Side Holder

Holder Base Thumbscrew

(M-4x6)

Quality control report

1-1

2. SPECIFICATIONS

EM1-33039E

2.1 PRINTER

2. SPECIFICATIONS

2.1 PRINTER

Model

B-872-QQ

Item

Supply voltage Universal (automatic switching)

85-138 V, 50/60 Hz

187-276 V, 50/60 Hz

Be sure to use a power cord which meets the standard.

3.5 A, 260 W maximum (standby: 360 mA, 20 W maximum)

5˚C ~ 40˚C

Power consumption

Operating temperature range

Relative humidity

Print head

Printing methods

Print speeds

Maximum print width

Dispensing modes

25% ~ 85%RH (no condensation)

Thermal print head 12 dots per mm (305 dots per inch)

Thermal direct or Thermal transfer

76.2 mm/sec. (3 inch/sec.), 101.6 mm/sec. (4 inch/sec.),

203.2 mm/sec. (8 inch/sec.) When the media width is 160mm or less.

213.3 mm (8.40 inches)

Batch (Continuous), Strip (On-demand) and Cut modes

(Both cut and strip modes are available only when their respective modules

Message display

Dimensions

Weight are fitted.)

20 characters x 1 line

437 mm (width) x 282 mm (depth) x 395 mm (height)

25 kg (without media and ribbon)

Available bar-code types JAN8, JAN13, EAN8, EAN8 + 2 digits, EAN8 + 5 digits

EAN13, EAN13 + 2digits, EAN13 + 5 digits

UPC-E, UPC-E + 2 digits, UPC-E + 5 digits

Two-dimensional code

Fonts

UPC-A, UPC-A + 2 digits, UPC-A + 5 digits

MSI, ITF, NW-7, CODE39, CODE93, CODE128

EAN128, Industrial 2 to 5

Data Matrix, PDF417,

Rotations

Standard interfaces

Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),

Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),

OCR (2 types), Writable characters (40 types), Outline font (1 type)

0˚, 90˚, 180˚, 270˚

Optional interface

Serial interface (RS-232C)

Parallel interface (Centronics)

Expansion I/O interface

Flash memory card interface

High speed PC interface

Data Matrix

TM

is a trademark of International Data Matrix, Inc.

PDF417 is a trademark of Symbol Technologies, Inc.

2-1

2. SPECIFICATIONS

EM1-33039E

2.2 OPTION

Auto Ribbon Saving Mode

Auto ribbon saving function is activated when it is selected by DIP switch (Refer to page 4-1) and none print area extends for more than 20 mm.

NOTES: 1. To activate ribbon saving function at a speed of 8"/sec., the no print area should extend more than 25 mm.

2. Depending on the relationship between the outer diameter of rewound ribbon and print speed, ribbon usage may vary as follows:

Print speed

3"/sec

4"/sec

8"/sec

Ribbon loss

Approx. 5 mm

Approx. 10 mm

Approx. 23 mm

2.2 OPTION

Option Name

Cutter module

High speed PC interface kit

Strip module

D-RAM PC Board

Flash memory card

Type

B-4208-QM

B-4800-PC-QM

B-4908-H-QM

FMBC0067801

Description

A stop and cut swing cutter

This interface kit allows extremely high speed information transfer between the printer and PC.

This module strips the label from the backing paper with the take-up block and strip block.

A 2MB RAM upgrade which enhances the image handling capability of the printer.

A flash ROM card (1MB and 4MB) for storing logos, writable characters and formats.

2-2

2. SPECIFICATIONS

EM1-33039E

2.3 MEDIA

2.3 MEDIA

Stop position

I

Cut position

J

H

Label

Reference coordinate 1

Reference coordinate 2

Refer to the following

NOTE 2.

Black Mark

(on reverse side)

Stop position

E

Cut position

A

B

I

H

Tag paper

Reference coordinate 1

Reference coordinate

2

Black Mark

(on reverse side)

Tag paper

F

A

G

D

C

Feed direction

G

C

Fig. 2-1

[Unit: mm]

Label dispensing mode

Item

A :

Span of one label/tag

B

: Label length

C

: Width including backing paper

D

: Label width

E

: Gap length

F

: Black mark length (Tag paper)

G

: Effective print width

H

:

I

Standard

Effective print length

Label

Max. memory

Standard

Tag

Max. memory

: Print speed up/slow down area

J

: Black mark length (Label)

Maximum effective length for on the fly issue

Standard

Max. memory

Outer roll diameter

Label

Thickness

Tag

Batch mode Strip mode Cut mode

10.00 ~ 999.0

7.5 ~ 996.5

2.5 ~ 20.0

5.5 ~ 320.0

5.5 ~ 661.3

8.0 ~ 320.0

25.4 ~ 999.0

22.9 ~ 996.5

101.6 ~ 225.0

98.6 ~ 222.0

2.5 ~ 20.0

2.5 ~ 10.0

10.0 ~ 213.3

20.9 ~ 320.0

20.9 ~ 661.3

23.4 ~ 320.0

Label: 38 ~ 999.0

Tag: 25.4 ~ 999.0

25.0 ~ 993.0

6.0 ~ 20.0

8.0 ~ 661.3

23.4 ~ 661.3

1.0

Refer to the following NOTE 2.

160.0

330.6

Ø200 Max.

0.13 ~ 0.17

23.4 ~ 661.3

0.10 ~ 0.17

23.0 ~ 320.0

23.0 ~ 661.3

23.4 ~ 320.0

NOTES: 1. The media specification other than above are unchanged.

2. When marking black marks on label rolls, the following requirements must be satisfied.

When the gap length is less than 4 mm:

The black mark length should be longer than the gap length.

When the gap length is 4 mm or more:

The black mark should not overlap the gap for more than 4 mm and the following label.

3. When issuing thermal labels at 8"/sec., the print stop position should be set to a minimum of 1 mm inside the label.

2.4 RIBBON

Type

Width

Length

Outer diameter

Spool type

115 mm ~ 224 mm

300 m

Ø72 mm (max.)

NOTES: 1. “On the fly issue” means that the printer can draw and print without stopping between labels.

2. To ensure print quality and print head life use only TOSHIBA TEC specified media and ribbons.

3. When using the cutter ensure that label length B plus inter label gap length

E exceeds 35 mm. (i.e. label pitch should be greater than 35 mm.)

4. Use of rough media for the ribbon saving issue may cause ribbon smudges.

5. To avoid ribbon wrinkles use the ribbon which is wider than media by 5mm or more. However, too much difference in width between the two may cause wrinkles.

2-3

3. OVERVIEW

EM1-33039E

3.1 FRONT/REAR VIEW

3. OVERVIEW

3.1 FRONT/REAR VIEW

Front View

Message Display (LCD)

Top Cover

Head Lever

Memory Card Slot

Rear View

Outlet for the high speed PC interface cable (Option)

Operation Panel

Media Outlet

3.2 OPERATION PANEL

Right Side Cover

AC Power Inlet

Power Switch

0: OFF

1: ON

Parallel I/F Connector

(Centronics)

Fig. 3-1

Serial Interface

Connector

(RS-232C)

POWER ON LINE ERROR

FEED RESTART PAUSE

Fig. 3-2

Expansion I/O

Interface Connector

MESSAGE DISPLAY (LCD)

Displays messages in the language selected by DIP switch.

When power is turned on and it is ready to print, “ON LINE” is displayed.

POWER LED (Green)

Lights when the power is turned on.

ON-LINE LED (Green)

1) Flashes when communicating with a host computer.

2) On while printing.

ERROR LED (Red)

Lights when a communication error occurs, when the media/ribbon ends or the printer does not operate correctly.

FEED Key

Feeds paper.

RESTART Key

Resets the printer when paused or when an error occurs.

Used to set the threshold. (Refer to page 11-6)

PAUSE Key

Pauses printing.

Message display shows “PAUSE” and an unprinted count.

Used to set the threshold. (Refer to page 11-6)

3-1

4. DIP SWITCH FUNCTIONS

EM1-33039E

4. DIP SWITCH FUNCTIONS

4. DIP SWITCH FUNCTIONS

The DIP switches are located to the right of the Guide Wheel.

WARNING!

Turn the POWER OFF before switching the functions

Guide Wheel

DIPSW 2

(1) DIP SW 2

No.

1

2

3

4

5

6

7

ON/OFF

1 2

OFF OFF 2400 BPS

ON

OFF

4800 BPS

OFF ON 9600 BPS

ON ON 19200 BPS

OFF

ON

OFF

ON

OFF

ON

OFF

ON

1 bit

2 bit

7 bit

8 bit

Without

Without

EVEN

ODD

7 8

OFF OFF

FUNCTION

XON/XOFF (No XON is output at the power on time.)

(No XOFF is output at the power off time.)

ON OFF

READY/BUSY (DTR)

(No XON is output at the power on time.)

(No XOFF is output at the power off time.)

Transmission speed

Stop bit length

Data length

Parity check

Parity check (effective when DIP

SW #5 is set to ON.)

Data protocol

8

OFF

ON

ON

ON

XON/XOFF+READY/BUSY

(XON is output at the power on time.)

(XOFF is output at the power off time.)

XON/XOFF (XON is output at the power on time.)

(XOFF is output at the power off time.)

(2) DIP SW 1

No.

1

2

3

4

5

6

7

8

ON/OFF

OFF

ON

3

Without

With

2

ON

OFF

ON

OFF

4

OFF OFF

OFF

English

ON OFF OFF German

OFF

ON

OFF

ON

ON

ON

OFF

OFF

OFF

French

OFF

Dutch

ON

ON

Spanish

Japanese

OFF

ON

ON

ON

OFF

ON

ON

Italian

Not used

Without

With

Without

With

ON

OFF

ON

Fixed type

Movable type

Must be set to OFF

FUNCTION

Auto ribbon save function

Language to display LCD error message

Auto media feed after a cut issue

(See page 8-4)

Head up function in cut mode Refer to

Note 2.

Media sensor selection

NOTES: 1. The shaded settings are the factory default settings. “OFF” means “OPEN”.

2. The Dip switch #1-6 functions in accordance with equipment to be used.

4-1

DIPSW 1

Fig. 4-1

5. SET UP PROCEDURE

EM1-33039E

5.1 REQUIREMENTS FOR OPERATION

5. SET UP PROCEDURE

5.1 REQUIREMENTS FOR OPERATION

The B-872 has the following requirements:

The host computer must have a serial port or centronics parallel port.

To communicate with host, either an RS-232C cable or Centronics cable is required.

(1) RS-232C cable .......... 25 pins

(2) Centronics cable ....... 36 pins

To print the format, create the complete program using the interface/communication manual.

Interface Cables

To prevent radiation and reception of electrical noise, the interface cables must meet the following requirements:

Fully shielded and fitted with metal or metalised connector housings.

Kept as short as possible.

Should not be bundled tightly with power cords.

Should not be tied to power line conduits.

RS-232C Cable description

The serial data cable used to connect the printer to the host computer should be one of the following two types:

NOTE: Use an RS-232C cable with imperial (inch) connector securing screws.

PIN No.

1

2

3

6

7

4

5

8

9

Housing

DB-9S

Connector to PC

Signal

N.C.

RXD

TXD

DTR

GND

DSR

RTS

CTS

N.C.

Shield

DB-25P

Connector to Printer

PIN No.

Signal

6

4

5

3

2

20

7

Housing

TXD

RXD

DSR

GND

DTR

CTS

RTS

Shield

DB-25S

Connector to PC

DB-25P

Connector to Printer

PIN No.

1

2

3

4

5

6

7

20

Signal

Shield

TXD

RXD

RTS

CTS

DSR

GND

DTR

PIN No.

3

2

20

7

6

4

5

Signal

TXD

RXD

DSR

GND

DTR

CTS

RTS

5.2 SETTING UP THE PRINTER

Place the printer on a flat, stable surface.

Use a grounded electrical outlet do not use adapter plug.

Be sure there is adequate room around the printer for easy operation and maintenance.

Keep your work environment static free.

Fig. 5-1

5-1

6. INSTALLATION PROCEDURE

EM1-33039E

6.1 CONNECTING THE POWER CORD AND CABLES

6. INSTALLATION PROCEDURE

6.1 CONNECTING THE POWER CORD AND CABLES

WARNING!

Turn the POWER SWITCH to OFF before connecting the power cord or cables.

Expansion I/O Cable

Power Cord

Parallel I/F Cable

(Centronics)

Fig. 6-1

Serial I/F Cable (RS-232C)

NOTES:

1. Option B-4800-PC-QM must be installed for use of the high speed PC interface cable.

2. Different cables cannot be used at the same time.

6.2 HOLDER STAND INSTALLATION

Fit the left and right side holders into the dowels of the holder base and fasten the side holders to the holder base with the thumbscrews.

Thumbscrew

Left Side Holder

Holder Base

Dowel

Right Side Holder

Fig. 6-2

6-1

7. LOADING THE RIBBON

EM1-33039E

7. LOADING THE RIBBON

7. LOADING THE RIBBON

WARNING!

1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement.

2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

There are two types of media available for printing on, these are standard media and direct thermal media

(a chemically treated surface). DO NOT LOAD a ribbon when using a direct thermal media.

1.

Turn the power off and open both the top cover and the right side cover.

2.

Set the head lever to the OPEN position and release the head lock plate.

Head Lever

Top Cover

Right Side Cover

OPEN

Head Lock Plate

Fig. 7-1

Head Lever Position

: Labels or thin tag paper

: Thick tag paper

OPEN: Ribbon/media replacement

3.

As Fig. 7-2 shows, unroll and loosen the ribbon a little.

4.

Insert the ribbon under the print block so that the ribbon supply end is positioned backside of the printer.

Ribbon

Ribbon Core

Fig. 7-2

7-1

7. LOADING THE RIBBON

EM1-33039E

7. LOADING THE RIBBON

5.

Push the ribbon core against the spring guide wheel, align the protrusion of the guide wheel with the notch of the ribbon core, then set the ribbon.

6.

To remove the slack of the ribbon, turn the ribbon core in the direction indicated by the arrow.

7.

If the ribbon wrinkles while printing, move the ribbon levers back or forth until the wrinkle is removed.

Protrusion

Spring Guide Wheel

Guide Wheel

STEP 1

STEP 2

Notch

Ribbon Core

Ribbon

Ribbon Lever

Fig. 7-3

NOTE: When removing the ribbon, be careful not to snag the ribbon on the part .

8.

Set the head lock plate.

9.

Turn the head lever to the proper position depending on the used media. (Refer to Fig. 7-1)

: Labels or thin tag paper

: Thick tag paper

CAUTION:

When using labels ensure that the head lever is set to position .

7-2

8. LOADING THE MEDIA

8. LOADING THE MEDIA

8. LOADING THE MEDIA

WARNING!

1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement.

2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

1.

Install the holder stand on the rear of the printer.

2.

Loosen the screw and slide the media guides outside.

Media Guides

Holder Stand

Release Lock

Fig. 8-1

Screw

CAUTION:

DO NOT MOVE the Media Guides using the screw .

3.

Lock the Media Holder securely with the Lock Lever.

4.

Pass the Holder Shaft through the Media, then set one of the Media Holders and lock it securely with the Lock Lever.

Media Holder

Media Holder

Holder Shaft

Holder Shaft

Lock Lever

Media

Lock Lever

8-1

Fig. 8-2

8. LOADING THE MEDIA

8. LOADING THE MEDIA

5.

Turn the Lock Levers of the Media Holders to the unlock position and readjust the Media position to the center. Then lock the Media Holders securely with the Lock Levers. Fit the Media Guides to the

Media. Tighten the screw firmly.

Media Guide

Lock Lever

Media Holder

Media

Media Holder

Media Guide

Screw

Holder Stand

Notch

Holder Shaft

Bush

Fig. 8-3

NOTE: Set in the bushes of the Holder Shaft into notches of the Holder Stand securely.

6.

The black mark/feed gap sensor is selectable between the fixed type and the movable type by changing the DIP switch (Refer to page 4-1). When the fixed type is selected, the black mark sensor is located at the center of the media and the feed gap sensor is at 10 mm left to the black mark sensor.

The movable sensor can be located anywhere between the left end of the effective print width and the fixed sensor.

After changing the sensor type, the sensitivity of the sensor must be adjusted. In this case call a

TOSHIBA TEC authorized service representative.

8-2

8. LOADING THE MEDIA

8. LOADING THE MEDIA

7.

Set the black mark/feed gap sensor to the correct position by turning the adjusting knob. Turning the knob right will move the sensor towards the center of the media while turning left will move it away from the center of the media.

An easy way to set the black mark sensor position

Pull the media about 500 mm out of the front of the printer, turn the media back on it’s self and feed it under the print head past the sensor so that the black mark can be seen from above.

Adjust the sensor position to that of the black mark (the upper hole indicates the position of the black mark sensor).

(Feed Gap Sensor)

Black Mark Sensor

Adjusting Knob

Black Mark

Media

Fig. 8-4

NOTE: Make sure to set the sensor to detect the center of the black mark, otherwise a paper jam error could occur.

Setting the feed gap sensor position

Adjust the sensor to detect on the gap (the lower hole indicates the position of the feed gap sensor).

(Black Mark Sensor)

Feed Gap Sensor

Media

Adjusting Knob

Fig. 8-5

Media

8-3

8. LOADING THE MEDIA

8.

The media is now loaded and the sensor position is set.

Batch type:

8. LOADING THE MEDIA

Media

Fig. 8-6

Cutter type: Where a cutter is fitted load the media as standard and feed it through the cutter module.

NOTES: 1. Be sure to cut the backing paper of label. Cutting label will cause the glue to stick to the cutter, which may affect the cutter quality and shorten the cutter life.

2. If the top edge of label winds onto the platen in cut issue, set the DIP SW 1-5 to ON.

3. Use of tag paper with the thickness exceeding the specified valve may affect the cutter life.

Cutter Module

Media Outlet

Media

Fig. 8-7

8-4

8. LOADING THE MEDIA

8. LOADING THE MEDIA

Strip type:

Strip labels from the backing paper for about 200-mm long from the top edge of the label roll.

Lower the backing paper release bar.

Pass the backing paper between the strip roller and the backing paper holder. After taking up any slack of the media, set the backing paper release bar in position.

Media (Backing Paper)

Backing Paper Release Bar

Fig. 8-8

Backing Paper Holder

9.

Turn the head lever to the proper position depending on the used media. (Refer to Fig. 7-1)

: Labels or thin tag paper

: Thick tag paper

CAUTION:

When using labels ensure that the head lever is set to position .

10. Close the top and right side covers.

8-5

9. INSERTING THE OPTIONAL FLASH MEMORY CARD

EM1-33039E

9. INSERTING THE OPTIONAL FLASH MEMORY CARD

9. INSERTING THE OPTIONAL FLASH MEMORY CARD

WARNING!

Turn the power OFF when inserting or removing the flash memory card.

CAUTION:

To protect memory cards, discharge static electricity from your body by touching the printer rear cover prior to touching the memory cards.

1.

Turn the power off.

2.

Insert the flash memory card into the memory card slot on the rear of the printer.

3.

Turn the power on.

Flash Memory Card

Fig. 9-1

NOTES: 1. Be sure to protect a flash memory card when not in use in the printer by putting it in it’s protective cover.

2. Do not subject the card to any shocks or excessive forces.

3. Do not expose the card to extremes of heat by either storing in direct sunlight or close to a heater.

4. Do not expose the card to excessive humidity by wiping it with a wet cloth or storing it in a damp place.

5. Before inserting or removing the card, make sure that the power switch is turned off.

6. The following flash cards can be used. (The 1MB-card is read only and the 4MB card can read/write.)

Maker code

1CH

Capacity

1M Byte

4M Byte

Maker

Maxell

Mitsubishi

Maxell

Maxell

Centennial Technologies INC.

INTEL

Simple TECHNOLOGY

Mitsubishi

PC Card KING MAX

Centennial Technologies INC.

PC Card

Mitsubishi

Type

EF-1M-TB AA

MF81M1-GBDAT01

EF-4M-TB CC

EF-4M-TB DC

FL04M-15-11119-03

IMC004FLSA

STI-FL/4A

MF84M1-G7DAT01

FJN-004M6C

FL04M-20-11138-67

FJP-004M6R

MF84M1-GMCAV01

Device code

D0H

88H

ADH

A2H

A0H

AAH

B0H

04H

01H

89H

89H

9-1

10. CARE/HANDLING OF THE MEDIA AND RIBBON

EM1-33039E

10. CARE/HANDLING OF THE MEDIA AND RIBBON

10. CARE/HANDLING OF THE MEDIA AND RIBBON

CAUTION:

Be sure to read carefully and understand the Supply Manual. Use only media and ribbon which meet specified requirements. Use of non-specified media and ribbon may shorten the head life and result in problems with bar code readability or print quality. All media and ribbon should be handled with care to avoid any damage to the media, ribbon or printer. Read the following guideline carefully.

Do not store the media and ribbon for longer than the manufactures recommended shelf life.

Store media rolls on the flat end, do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality.

Store the media in plastic bags and always reseal after opening. Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the print head life.

Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct sunlight, high temperature, high humidity, dust or gas.

The thermal paper used for direct thermal printing must not have the specifications which exceed

Na

+

800 ppm, K

+

250 ppm and CL

-

500 ppm.

Some ink used on pre-printed labels may contain ingredients which shorten the print head’s product life. Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium

(CaCO

3

) and kaolin (Al

2

O

3

, 2SiO

2

, 2H

2

O).

For further information please contact your local distributor or your media and ribbon manufacturer.

10-1

11. GENERAL MAINTENANCE

EM1-33039E

11.1 CLEANING

11. GENERAL MAINTENANCE

WARNING!

1. Be cafeful when handling the print head as it becomes very hot.

2. Care must be taken not to injure yourself with the printer paper cutter.

3. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement.

4. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

11.1 CLEANING

WARNING!

1. Be sure to disconnect the power cord prior to performing any maintenance.

2. Do not use any tool that may damage the print head.

3. DO NOT POUR WATER directly onto the printer.

To help retain the high quality and performance of your printer it should be regularly cleaned. The greater the usage of the printer, the more frequent the cleaning. (i.e. low usage=weekly : high usage=daily).

1.

Turn the power off.

2.

Open the top cover and right side cover.

3.

Turn the head lever to raise the print head.

4.

Remove the ribbon and media.

5.

Clean the element of print head with print head cleaner.

6.

Clean the platen with an alcohol moistened cloth.

Print Head

Element

Print Head

Print Head Cleaner

(24089500013)

Platen

11-1

Element

Fig. 11-1

11. GENERAL MAINTENANCE

EM1-33039E

11.1 CLEANING

7.

Turn the pinch roller lever to the right.

8.

Remove the white screw and detach the ribbon end sensor plate.

White Screw

Stud

Stud

Ribbon End Sensor Plate

Fig. 11-2

Pinch Roller Lever

NOTE:

When installing the ribbon end sensor plate, be sure to fit both studs in the notches of the ribbon end sensor plate.

9.

Remove the pinch roller block, then clean the roller belt and feed roller with cloth moistened by alcohol.

Roller Belt

Pinch Roller Block

Feed Roller

Fig. 11-3

10. Reassemble the pinch roller block in the reverse order of removal.

11-2

11. GENERAL MAINTENANCE

11.2 UNDER THE MEDIA GUIDES

1.

Remove the Media Guides.

Screw

Media Guide

EM1-33039E

11.2 UNDER THE MEDIA GUIDES

Screw

Media Guide

Fig. 11-4

2.

Remove the jammed Media.

3.

Clean “dust and glue” on the Media Guides with a soft cloth moistened with alcohol.

4.

Remount the Media guides using the screws.

NOTE: Be careful NOT TO LOSE the screw.

11.3 COVERS AND PANELS

The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution.

NOTE:

Clean printer cover with an electrostatic free cleaner for automated office equipment.

WARNING!

1. DO NOT POUR WATER directly onto the printer.

2. DO NOT APPLY cleaner or detergent directly onto any cover or panel.

3. NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.

4. DO NOT clean the panel covers or the supply window with alcohol as it may cause them to discolor, loose their shape or develop structural weakness.

11-3

11. GENERAL MAINTENANCE

EM1-33039E

11.4 REMOVING JAMMED MEDIA

11.4 REMOVING JAMMED MEDIA

1.

Turn the power off.

2.

Open the top cover, and right side cover.

3.

Turn the head lever to position , “ then release the head lock plate.

4.

Remove the white screw, unclamp and disconnect the connector of the media guide plate, and then detach the media guide plate. (See Fig. 11-5.)

5.

Remove the ribbon and media.

6.

Remove the jammed media. DO NOT USE any sharp implement or tool as these could damage the printer.

7.

Clean the print head and platen, then remove any further dust or foreign substances.

8.

Place the portion of the media guide plate on the media sensor. Secure the media guide plate with the white screw.

Connector

Media Sensor

Media Guide Plate

Clamp

Media Guide Plate

White Screw

(24741710304)

Fig. 11-5

9.

Media jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter.

Do not use none specified media in the cutter. If you get frequent jams in the cutter contact your

Authorized Service representative.

11-4

11. GENERAL MAINTENANCE

EM1-33039E

11.4 REMOVING JAMMED MEDIA

Cleaning the Cutter Unit

WARNING!

1. Be sure to turn the power off before cleaning the cutter unit.

2. The cutters are sharp and care should be taken not to injure yourself when cleaning.

1. Loosen two screws and remove the cutter cover.

2. Remove the white screw and media guide.

3. Remove the jammed paper and trash.

4. Clean the cutter with dry cloth.

Screw

White Screw

Media Guide

Fixed Cutter

Cutter Cover

Cutter Unit

Swing Cutter

5. Assembling is reverse order of removal.

Cleaning the strip unit

WARNING!

Be sure to turn the power off before cleaning the strip unit.

1.

Lower the backing paper release bar to remove the jammed media.

2.

Clean the strip roller and backing paper holder with ethyl alcohol.

Fig. 11-7

Strip Roller

Backing Paper Holder

Fig. 11-8

Backing Paper Release Bar

11-5

11. GENERAL MAINTENANCE

EM1-33039E

11.5 THRESHOLD SETTING

11.5 THRESHOLD SETTING

For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap between labels by measuring the amount of light passing through the media. When the media is preprinted, the darker (or more dense) inks can interfere with this process causing paper jam errors. To get around this problem a minimum threshold can be set for the sensor in the following way.

Threshold setting procedure

Turn the power ON.

(1) The printer is in stand-by.

(2) Load a media roll in the usual way.

(3) Press the [PAUSE] key.

O N L I N E

P A U S E

PAUSE

T R A N S M I S S I V E

R E F L E C T I V E

T R A N S M I S S I V E

T R A N S M I S S I V E

PAUSE

FEED

FEED

PAUSE

(4) The printer enters the pause mode.

(5) Press and hold the [PAUSE] key for at least 3 seconds in the pause state.

(6) The sensor type is displayed.

(7) Press the [FEED] key.

(8) The reflective sensor (black mark sensor) is selected.

(9) Press the [FEED] key again.

(10) The transmissive sensor (feed gap sensor) is selected.

(11) Press and hold the [PAUSE] key.

(12) The media is advanced until the [PAUSE] key is released.

(13) Release the [PAUSE] key when more than 1.5 labels

(tags) are advanced.

(Threshold setting is completed by this operation.)

P A U S E

(14) Press the [RESTART] key.

RESTART

(15) The printer is in stand-by.

O N L I N E

Command

O N L I N E

(16) Send an issue command from the PC to the printer.

NOTES:

1. If the [PAUSE] key is released within 3 seconds whilst in pause state, paper will not feed.

2. Failure to feed more than 1.5 to 2 labels may result in an incorrect threshold setting.

3. While the print head is raised, the [PAUSE] key does not work.

4. Error such as paper end and cutter error are not detected during paper feed.

5. Selecting the transmissive sensor (for pre-printed labels) within software commands allows the printer to detect the proper print start position correctly even when using pre-printed labels.

6. If the printer continues to print out of position after setting the threshold, adjust the feed gap sensor in the system mode. Reset the threshold again. Make sure that the transmissive sensor (for pre-printed labels) is selected in the feed and issue commands.

11-6

11. GENERAL MAINTENANCE

EM1-33039E

11.5 THRESHOLD SETTING

Threshold setting procedure (For firmware version 1.3 or earlier)

Turn the power on.

Load the Pre-printed label. (Any position)

Press the PAUSE key once.

Hold down the PAUSE key for more than 3 seconds and it will begin to feed. After it has fed

2 labels release or more the PAUSE key.

Press the RESTART key for ON LINE mode.

Threshold setting is now completed.

NOTES: 1. If the PAUSE key is not held down for more than 3 seconds in PAUSE mode the threshold will not be set.

2. If the PAUSE key is released before 2 labels have been issued the setting may not be correct and will have to be re-set.

11-7

12. TROUBLESHOOTING

EM1-33039E

12. TROUBLESHOOTING

12. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.

Error Message Problem

Solution

PAPER JAM

∗∗∗∗

1. The media is not fitted correctly.

1. Re-fit the media correctly.

Press the RESTART key.

2. The media path is jammed and does not feed smoothly.

2. Remove the cause of the jam and replace the media correctly.

Press the RESTART key.

3. The installed media type does not match the selected sensor.

3. Turn the power off then on again.

Select the correct sensor.

Feed the media.

4. The black mark position on the media does not match the sensor position.

4. Adjust the sensor position.

Press the RESTART key.

5. The installed media size is different from the programmed size.

5. Turn the power off then on again.

Set the correct media size.

Feed the media.

6. The feed gap sensor cannot see the difference between the print area and the gap.

6. Set the threshold (see page 11-6).

Else

Turn the power off and call your

Authorized Service representative.

HEAD OPEN

∗∗∗∗

Feed or printing has been attempted while the print head is raised or the pinch roller lever is turned to right.

Lower the print head .

Press the RESTART key.

NO PAPER

∗∗∗∗

The media has run out.

NO RIBBON

∗∗∗∗

The ribbon has run out.

Load new media.

Press the RESTART key.

Load a new ribbon.

Press the RESTART key.

12-1

12. TROUBLESHOOTING

EM1-33039E

12. TROUBLESHOOTING

Error Message

EXCESS HEAD

TEMP.

HEAD ERROR

Problem

The print head is too hot.

Solution

Turn the power off and decrease the print head temperature.

This message is displayed when sending the head broken check command ([ESC]

HD001 [LF] [NUL]) and the print head has a broken element.

1. Restart the printing by pressing the RESTART key.

2. Replace the print head.

RIBBON ERROR

∗∗∗∗

There is a fault with the ribbon sensor.

CUTTER ERROR

∗∗∗∗

FLASH WRITE

ERROR

Media is jammed in the cutter.

Turn the power off. Contact your

Authorized Service representative.

Remove the jammed media and feed the undamaged media through the cutter.

Press the RESTART key.

Else

Turn the power off and contact your

Authorized Service representative.

An error has occurred when loading data onto a flash memory card.

1. Turn the power off, re-seat the flash memory card and try again.

2. Replace the flash memory card and retry.

3. Turn the power off and contact your Authorized Service representative.

FORMAT

ERROR

An error has occurred while formatting a flash memory card.

1. Turn the power off, re-seat the flash memory card and try again.

2. Replace the flash memory card and retry.

3. Turn the power off and contact your Authorized Service representative.

FLASH

MEMORY FULL

No more data can be saved in the flash memory card.

Replace the card with a new one and re-send data.

(Only 1MB and 4 MB cards can be used.)

COMMUNICATION

ERROR

A communication error has occurred with the host.

Turn the power off then on again or press the RESTART key.

Check the program data.

Call your Authorized Service representative if necessary.

12-2

12. TROUBLESHOOTING

EM1-33039E

12. TROUBLESHOOTING

Error Message Problem Solution

example)

PC001;0A00,

Command error

0300, 2, 2

When an error is detected in a command 20 bytes of the command are displayed.

(ESC, LF, NUL are not displayed.)

Correct the command and re-send it again.

Other Error

Message

Hardware or software trouble.

Turn the power off then on again. If the problem still exists turn the power off and contact your Authorized Service representative.

NOTE:

If an error is not cleared by pressing the RESTART key, the power must be switched off then on again.

After the power has been switched off and on, all print data in the printer is cleared.

**** denotes a remaining count of unprinted labels.

No print.

Dots missing in the print.

Unclear (or blurred) printing.

Problem

Power does not come on.

Printer does not cut.

You see a raised nap where the media has been cut.

Solution

1. Check that the media and the ribbon is loaded correctly.

2. Check whether the print head is set correctly or not.

3. Check the cabling between the printer and the host.

Dirty print head.

Clean the print head.

Call your Authorized Service representative if necessary.

1. Dirty print head.

Clean the print head.

2. Bad or faulty ribbon.

Replace ribbon.

3. Poor media quality.

Change media type.

1. Plug power cord into an AC socket.

2. Check the circuit breakers or fuses.

3. Plug another appliance into the AC socket to check if there is power supplied.

Call your Authorized Service representative if necessary.

Check for a paper jam in the cutter.

Call your Authorized Service representative if necessary.

1. Clean the cutter blades.

2. The blades are worn.

Call your Authorized Service representative.

12-3

E

PRINTED IN JAPAN

EM1-33039E

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