Toshiba Release 4.0 Marine Radio User Manual

Internet Protocol Address

Also called: Internet address, IP address

Unique identifier that allows data to be routed over the Internet to a specific location.

Internet Protocol Telephony

Also called: Internet telephony, IP telephony, Voice Over IP

Transmission of voice over the Internet (or a local computer network) in real time.

Internet Service Provider

Also called: ISP, service provider

A company that provides dial-up or dedicated access to the Internet, typically for a fee.

See also:

Intranet

A “private Internet.” An intranet runs on a private network and can only be used by people given access to that network, but it uses the same software and communications protocols as the Internet.

See also:

key system (p. G-16), trunk (p. G-26)

IP Gateway

Feature that enables two Strata CS Servers to communicate as one over the Internet, so that users on one can directly dial extensions on the other.

IP Gateway user

Special type of user used for creating an IP Gateway.

IVR Plug-In

A custom application that extends the call-processing functions of Strata

CS by sharing the Dialogic hardware with the Strata CS Server.

Key System

Phone system in which callers select a specific inbound or outbound trunk by pressing a button on the phone before taking or placing a call.

Least Cost Routing

System of routing a long-distance call by using the least expensive carrier for that call.

Local Exchange Carrier

Also called: ILEC, LEC

A local phone company. Also known as an Incumbent Local Exchange Carrier (ILEC), a

LEC has some legacy connection to the old Bell system.

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Location Settings

Settings in the Strata CS Administrator that specify the country and area code of the office in which Strata CS is installed, defined for each Dialing Service.

Logging

The act of saving event and status information to a log file or window. Logs can be used to troubleshoot problems or produce activity reports.

Long-distance Prefix

The number dialed to make a call outside the local service area.

Loop Start

The type of trunk leased from the local phone company that can be attached to a regular phone or used by other single-line installations and with key systems.

See also:

Main menu

A company’s primary auto attendant, the one that first handles incoming calls to the company.

See Also:

auto attendant (p. G-3)

Message Waiting

A feature available on some phones that notifies the user when a new voice message is received by activating the message-waiting indicator on the phone.

Message waiting can be indicated by a LED indicator on the phone that lights up or blinks, or by a special stutter dial tone when the station goes off-hook. Message waiting is available on certain analog telephones that support CLASS features. For a list of phones that have these features, see Strata CS Installation & Maintenance Manual Installation Guide. An

Administrator setting tells Strata CS that a user has a phone that supports message-waiting.

The user enables or disables the feature from the Client.

Messaging Application Programming Interface

Also called: MAPI

Microsoft's set of functions and Component Object Model (COM) interfaces that let

Windows-based messaging clients (such as Microsoft Outlook) interact with message service providers. MAPI-conformant mail clients, address books, and contact managers from various manufacturers can be used together.

Microsoft Intimating

An H.323-based conferencing and collaborative tool supported by Strata CS, designed to run over IP networks.

Microsoft Windows NT Server

Also called: NT Server

The version of Microsoft Windows NT that is required by the Strata CS Server.

Modular Station Interface

Also called: MSI

Dialogic board that allows applications to ring, switch, and conference a variety of local analog devices such as telephones, modems, and fax machines.

See also:

telephony hardware (p. G-25)

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MSGSM

IP codec supported by Strata CS. Largely superseded by G.729A, it runs at

13.0 kbs.

Mu-Law

The voice amplitude compression/expansion standard used in North America.

Multi-Frequency

Also called: MF

A tone-signaling format used within telephone networks that uses different tones than

DTMF.

Network Interface Card

Also called: NIC

Card that allows a computer to send and receive data on a computer network.

Notification

E-mail or page sent to a user to inform them that they have received a new voice message.

Off-Hook

When the telephone handset is lifted from its cradle, or when the phone is in use, the phone is considered “off-hook.”

See also:

on-hook (p. G-18)

On-Hook

When the telephone handset is in its cradle, the phone is considered

“on-hook.”

See also:

off-hook (p. G-18)

On call

State in which a call center agent receives calls from a queue when signed in.

The system administrator or call center supervisor determines whether an agent is on call for a given queue. When not on call, the agent does not receive calls from the queue even when signed in, although the agent can still view incoming queue calls in the Call Monitor.

Operator

Person that assists in the answering, routing, and completion of telephone calls. Computerized operators are called auto attendants.

See also:

auto attendant (p. G-3)

Operator Intercept

What happens when a caller dials a number that is not in service. The phone company plays a sequence of three distinctive tones followed by a message, for example, “The number you have dialed is not in service at this time. Please check the number and dial again.”

Operator User

Strata CS user with Operator permissions. In the Strata CS Client, an operator user can view real-time status updates of users who are already on calls.

See also:

Administrator user (p. G-2)

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Outbound Call

Any call made from Strata CS to an external number.

See also:

inbound call (p. G-14)

Outbound Trunk

A trunk on which a user can make outbound calls.

Overflow agents

Backup call center agents that receive calls only if all primary agents are unavailable.

Overflow skill

Special skill used to distinguish overflow agents from primary agents in a call center.

Pager Notification

The process that pages users whenever they receive new or urgent voice messages.

Parking a Call

Also called: call park

A feature similar to putting a call on hold. When a call is parked, the system returns the number on which the call is parked. After a call is parked, the call can be picked up from any phone by dialing the feature code followed by the number.

Party Line

Telephone line shared by several subscribers.

PC PBX

Also called: unPBX

A PBX that runs on a PC.

See also:

private branch exchange (PBX) (p. G-20)

Permissions

Series of settings applied to users that control their access to individual

Strata CS features. Agents in a call center queue also have permissions that control their access to call center features.

See Also:

call center (p. G-4), roles (p. G-22)

Personal Contact

A contact that appears only in a Strata CS user’s own Client, and no one else’s.

See also:

global contact (p. G-13)

Personal Information Number

Also called: contact PIN, PIN

A number that a Strata CS user can assign to a contact. The PIN can uniquely identify a contact’s calls. When the contact dials the user's extension + PIN, Strata CS identifies the contact by matching the PIN to the contact.

Personal status

Strata CS feature that enables users to indicate their location and availability to other users, and handle incoming calls accordingly.

Plain Old Telephone Service

Also called: POTS

The basic telephone service that allows a person to place and take calls.

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Plexar

A Centrex service that is offered in Texas.

See also:

Centrex (p. G-6)

POP3

Version 3 of the Post Office Protocol, an Internet protocol used for retrieving e-mail.

See also:

Predictive Dialer

An automated dialing system that allows a small number of agents to process an enormous amount of outbound calls by automatically dialing numbers from a database until someone picks up. It then connects the call immediately to an available agent who will handle it.

See also:

Primary Interexchange Carrier (PIC) Code

In the U.S., a dialing prefix to access a particular carrier, for example, 1010321.

Primary Rate Interface

Also called: PRI

One of two interfaces in ISDN (the other is Basic Rate Interface). PRI is the ISDN protocol running on a T1 line. Also known as 23B+D, PRI consists of 23 bearer B-channels at

1.544mbps and one data D-channel at 2.048mbps. The B-channels are used for voice, video conferencing, fax, and so forth. The D-channel carries control and signaling information about incoming and outgoing calls.

Private Branch Exchange

Also called: PABX, PBX

A privately owned version of the phone company’s central switching office that processes and directs phone calls. A PBX is located on the premises of a telephone company customer.

See also:

PC PBX (p. G-19)

Private Carrier

Private company that provides telecommunications circuits and services. A private carrier is not regulated and can refuse to provide service.

See also:

common carrier (p. G-8)

PTT

Post Telegraph and Telephone administration that provides telephone and telecommunications service in most countries (except the United States). PTTs are usually controlled by the government.

Public Switched Telephone Network

Also called: PSTN

The world wide phone network, including all carriers, switches, CO’s, and local and long-distance lines.

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Queue

Strata CS call center element that automatically answers incoming calls to an extension, puts the callers on hold until agents becomes available, and then forwards the calls to those agents. A caller on hold is said to be “in the queue.”

See Also:

Queue Monitor

Client view that is only available to call center agents who have permission to see it. Displays real-time statistics for call center queues.

See Also:

Recovery Time

Amount of time after an ACD agent completes a call in which no new calls are received. Recovery time provides an agent time to perform any work required to complete the previous call before taking the next call.

Redundant Array of Inexpensive Disks

Also called: RAID

Protocol for combining several standard disk drives into an integrated, fault-tolerant unit.

If one of the disks in the array fails, its contents can be reconstructed from data stored on the other disks.

Regional Bell Operating Company

Also called: RBOC

One of the Bell operating companies set up after their divestiture from AT&T in 1984.

Remote Access Server

Also called: RAS

Computer and software that allows a person to connect to a network from a remote location by dialing a number.

See also:

splash ring pattern (p. G-23)

Remote Office/Branch Office

Also called: ROBO

The Remote Office/Branch Office telecom market.

Reorder Tone

The “Fast busy” dial tone indicating that a call cannot be completed, for example, if all switching paths or trunks are busy.

Ring Pattern

The pattern of sounds a telephone makes to indicate a call is arriving.

Ring patterns can be customized so that users can differentiate between internal and external calls or identify their own phones from others in the immediate area.

See also:

Ringback Tone

The sound a caller hears when the called party’s phone is ringing.

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Robbed Bit T1 Experimenter

The Strata CS utility that lets the administrator define Robbed Bit T1 call events, test them, and save the correct definitions for Strata CS to use. Using the Robbed Bit T1 Experimenter after installing the Dialogic hardware and software—but before installing the Strata CS Server—can ensure that the T1 trunks are functioning correctly before continuing with the installation.

Robbed-Bit Signaling

Signaling mechanism used with T1 lines that replaces the least significant bits in specific locations in the T1 transmission with signaling information, for example, whether the caller’s line is on-hook or off-hook. The specific locations that contain signaling information are called A and B bits. T1 suppliers use different patterns of

A-bit and B-bit values to signal various events.

G-24)

Role

Permission set that can be applied broadly to many users at once. By default Strata

CS includes two roles: Administrators and Users. You can create new roles to represent different permission sets, or modify the Users role.

See Also:

Permissions (p. G-19)

Round Robin Call Distribution

A method of evenly distributing calls to a queue or an ACD workgroup. Round robin call distribution sends each consecutive call to the next agent on the list. If that agent is busy, the call goes to the next agent, and so on.

(p. G-23), top-down call distribution (p. G-25)

Routing List

A list of extensions or external numbers that Strata CS will try in order to connect incoming calls to the user. Each user has a default routing list and can also have call rules that specify unique routing lists for individual contacts. Routing lists typically try a user’s “Where I Am” location first, then a list of optional locations, and if unsuccessful, the final action.

Am (p. G-27)

Routing service

Type of dialing service that routes outbound calls to other dialing services depending on the number dialed.

See Also:

dialing service (p. G-9)

Screen Pop

A small window that automatically opens on the computer screen when a call arrives and shows information about the caller.

Server

A computer that processes client requests and returns information to a client computer over a network. The client computer runs an application that requests the information from the Server, and then displays the results in usable format.

See also:

client (p. G-7), client/Server (p. G-7)

Server License

A license purchased from Toshiba for each Strata CS Server.

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Shift

In Strata CS, a period that divides up call center statistics for easy comparative viewing.

See Also:

(ACD) (p. G-3), round robin call distribution (p. G-22), top-down call distribution (p.

Silent Hold

In Strata CS, when the user puts a caller on silent hold, the repeated playing of Strata CS’s call-handling prompts (“Press 1 to transfer,” and so forth) are suppressed. From the caller’s point of view, silent hold is identical to regular hold, as the caller still hears call-handling prompts and hold music, if it is used.

See also:

hold (p. G-14)

Simultaneous ring

The process in which a single call is sent simultaneously to all members of a workgroup. All phones ring simultaneously, and the first user who answers is connected to the caller. Simultaneous ring is one method of distribution for call centers and ACD workgroups.

G-25)

Small Office/Home Office

Also called: SOHO

The Small Office/Home Office telecom market. Commonly comprised of consultants, small businesses, and telecommuters.

Speed Dial

A shortcut to a frequently dialed phone number.

Splash Ring Pattern

A ring pattern in which 2 or 3 short rings are grouped together, followed by a pause.

See also:

ring pattern (p. G-21)

SQL Server

A Microsoft database Server application. The Strata CS database is stored in SQL Server and is accessible by the Strata CS Server and its clients.

Station

Any phone connected to Strata CS.

See also:

station ID (p. G-23)

Station ID

The number that uniquely identifies a telephone connected to Strata CS.

Multiple extensions can share a single station ID, which allows different users to receive calls at the same phone.

See also:

extension (p. G-12), station (p. G-23)

Station License

A license purchased from Toshiba for each Strata CS phone

(station).

See also:

station (p. G-23)

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Stutter Dial Tone

A feature available on some phones that notifies a user of new voice messages by means of a special dial tone. When a message has been received, the user hears a stutter dial tone when the station goes off-hook. This feature is available on specific analog telephones that support CLASS features. For a list of phones that have this feature, see Strata CS Installation & Maintenance Manual. An Administrator setting tells

Strata CS that a user has a phone that supports stutter dial tone message waiting. Users enable or disable the feature from the Client.

Supervised Transfer

A method of call transfer in which the user speaks to the target party (“I have Jim on the line for you.”) before transferring the call. If the target party informs the user that the call cannot be accepted, the user can return to the call or transfer it to another party.

Switch

A PBX, CO, or any mechanical, electric, or electronic device that manages communications circuits.

System Prompt

An audio prompt that Strata CS plays to callers to offer instructions.

For example, “To log in, press pound.”

A digital phone line that carries 24 voice channels.

TAPI Service Provider

Also called: TSP

A Strata CS component that lets any TAPI-compatible application place outbound calls or receive notification of inbound calls. Strata CS has been tested with several

TAPI-compliant contact managers including Act!, GoldMine, and Microsoft Outlook to place calls to contacts and receive screen-pop notification of incoming calls.

(TAPI) (p. G-25)

Telephone Commands

The commands that control Strata CS’s behavior through any touch-tone phone. For example, pressing Flash 1 plus an extension on a station during a call will transfer the caller to the dialed extension. A list of available commands is printed on a wallet card and also verbally presented through the system prompts.

Telephony

The science of transmitting and managing voice, fax, and other data over the PSTN.

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Telephony Application Programming Interface

Also called: TAPI

The Microsoft API for computer-telephone integration. TAPI presents a common API for applications that is hardware- and telephone network-independent. Part of TAPI is the service provider interface (SPI), the component that all hardware vendors must implement to be TAPI-compliant.

Telephony Hardware

Any voice-processing hardware, such as voice and fax modems, voice boards, or digital signal processor (DSP) boards. Telephony hardware that connects to the PSTN or local stations and can detect call progress signals, generate and play tones, play and record voice files, and so forth.

ital signal processor (DSP) (p. G-10), Modular Station Interface (MSI) (p. G-17), public

switched telephone network (PSTN) (p. G-20)

Strata CS Call Center Reporter

Strata CS component that produces Microsoft

Excel reports on call center and ACD workgroup activity. For more information, see Strata

CS Installation & Maintenance Manual.

Strata CS Server

The computer on which the Strata CS Server software and database reside.

See also:

Server (p. G-22)

Terminal Server

A software application that enables a system administrator to monitor, troubleshoot, and control a remote computer system without being on-site.

Tip and Ring

An electrical circuit that carries a voice or data signal, derived from the tip wire and ring wire of the old-fashioned switchboard operator’s plug.

Toll Bypass

Avoiding the long-distance carrier network (and associated tolls) when connecting to another subscriber outside of the local area, by means of the Internet, a private network, tie lines, and so forth.

Top-Down Call Distribution

Method of distributing calls to the best agents in a queue or an ACD workgroup, by sending each call to the first agent on the list. If that agent is busy, the call goes to the next agent, and so on.

G-22), simultaneous call distribution (p. G-23)

Touch-Tone Digit

A DTMF tone generated by pressing a button on a touch-tone phone.

Transfer

To redirect a caller to another extension or external number on a PBX or other switch.

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(PBX) (p. G-20), supervised transfer (p. G-24), switch (p. G-24)

Trunk

An analog phone line or a single channel of a digital line. Also, the Strata CS representation of that line or channel.

Trunk License

A license purchased from Toshiba for each trunk connected to Strata

CS.

Unified Messaging

Also called: integrated messaging

The ability to access all messaging (for example, voice mail, e-mail, and fax) in one place, such as the phone or an e-mail client such as Microsoft Outlook.

User

A person using a software product. In Strata CS, a person with a Strata CS phone who is added as a user in the Strata CS Administrator.

Validation

Process by which Strata CS checks a number that has been entered, and does not proceed unless the number matches the correct criteria. Validation can be set up for account codes entered by users, and custom data entered by callers to a call center.

Voice File

File containing an audio sample that has been digitized into a format such as VOX or WAV.

See also:

VOX file (p. G-26), WAV file (p. G-27)

Voice Mail

The audio recordings left by callers and stored in an electronic mailbox.

See also:

voice mailbox (p. G-26)

Voice Mailbox

The folder or location in which a voice mail messages are stored.

Voice mailboxes typically have a limited amount of space for messages.

See also:

voice mail (p. G-26)

Voice Title

The recorded name of a Strata CS user or contact. Voice titles are played whenever a caller searches the Strata CS dial-by-name directory and to announce a call from another user. Users can create voice titles for their contacts and set Strata CS to play them when the contacts call.

VOX File

One of two major voice file formats used in telephony. VOX files are highly compressed and are designed for telephone lines where the frequency range is between 6 and 8KHz.

See also:

WAV file (p. G-27)

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Watchdog Mode

The Dialogic safety mode that monitors the system for a power failure or Strata CS Server computer failure. When either is detected, the first four trunks on the system are routed directly to the first four Strata CS stations.

WAV File

One of two major voice file formats used in telephony. WAV files are used primarily for multimedia devices. Because their frequency range is between 8 and 44 KHz, they require considerably more disk space than VOX files.

See also:

VOX file (p. G-26)

Welcome prompt

Call center recording that callers hear once when they first reach the queue, for example, “Welcome to the Technical Support Department. Please hold and an agent will be with you shortly.”

See Also:

call center (p. G-4), queue (p. G-21)

Where I Am

A user’s current telephone location, usually the station at the user’s desk or a number to which calls have been forwarded.

Wink

Brief period of going off-hook and then back on-hook (the opposite of a flash). A wink can be sent to the CO to request special services or signal readiness to receive DID digits, ANI digits, or an incoming call. Also indicates that a person is about to dial a number.

direct inward dial (DID) (p. G-11), flash (p. G-13), off-hook (p. G-18), on-hook (p. G-18)

Workgroup

A user-defined collection of users, contacts, or both. Users can share a voice mailbox with groups, broadcast voice mail to workgroups, or create a call rule to handle calls from anyone in a workgroup.

Wrap-up time

In a call center or ACD workgroup, the time an agent has after finishing a call to process any work relating to that call, before another call arrives.

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NDEX

A

access codes for dialing services

reassigning to a new dialing service

ringbacks, setting default for

special

updating phone numbers after changing

using 0

Access. see Microsoft Access

account codes described

entering for a call

examples

how users enter

in call log

setting for a user

setting general options

setting minimum and maximum length

text file of valid codes

10-5

where prompt occurs

account codes, minimum/maximum length for

ACD routing calls to

Admin user

Administering Strata CS

Agent license requirement, Call Center

alarms, T1

11-19

allocating space for SQL Server database

for voice files and greetings

6-15

analog trunks

5-10

archiving

Call Log

Attendant, Default Auto

Attendants view, Auto

audio recordings changing file format

creating

file formats

voice file formats

VOX files

WAV files

audio recordings to new file format, converting

audio, hold

auto attendant routing calls to

Auto Attendant, Default

auto attendants about

9-4

and DID

creating

9-7

creating menu choices for callers

9-8

default

defining menu choices for

9-8

example

9-4

routing calls

scheduling transfers and greetings for

setting up

using

what caller hears

Auto Attendants view

B

bar, view

blocked numbers

BRI, adding a digital span

5-18

business hours defined

defining

setting

buttons toolbar

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view buttons in the view bar

views

buttons, creating new items with

2-8

C

Call Center Agent license requirement

call center agents routing calls to

call forwarding to a mobile phone

to another extension

turning off

turning on

with voice mail

call forwarding, follow me

call handling

ACD

5-5

fax routing, setting up

5-7

inbound calls on a trunk

5-5

routing

multiple users at one station

6-13

outbound calls managing

on a trunk

restricting

routing

Call Log archiving

setting Strata CS to log internal calls

Call Log view

call routing about

flowchart for Administrator

9-3

for Client

9-3

to a single ACD workgroup

to a single user

to an auto attendant

to an IVR Plug-in

to groups

trunk directly to a user

using DID

call screening, setting up

6-24

calls entering account codes

10-7

CAS, adding a digital span

5-17

Center Agent license requirement, Call

Centrex/PBX Extension dialing service adding

8-12

Centrex/PBX transfer

changing default Server

2-3

station ID

2-3

CLASS

6-28

Client license requirement

codecs for Internet transmissions

5-22

8-21

specifying for an Internet dialing service

8-21

codes for a call, entering account

10-7

codes, minimum/maximum length for account

columns showing or hiding in a view

columns, in Administrator views

commands shortcut menu

using in views

using toolbar

confirmation menu, voice mail

converting audio recordings to new file format

CS 2.1, Upgrading from Strata

1-7

CSV files, for system prompts

12-4

D

Default Auto Attendant

defaults

0 for extension of Operator user

access codes viewing in the Administrator

NDEX

-2

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viewing in the Client

access codes for ringbacks

auto attendant

database size

dialing service

dialing timeouts

for caller ID

Operator user’s extension always 0 for callers

search method in dial-by-name directory

4-17

Device Monitor

11-3

Device Monitor view

dial-by-name directory listing user in

dialing exceptions importing and exporting

8-25

specifying

8-22

dialing permissions, setting

dialing service, Internet-to-Centrex/PBX

Extension

dialing service, Internet-to-Phone Number

dialing services about

access code, defined

access code, example

adding

Centrex/PBX Extension dialing service

8-12

exporting and importing dialing exceptions

8-25

Internet Address dialing service

8-14

Internet-to-Centrex/PBX Extension dialing service

8-17

Internet-to-Phone Number dialing service

8-15

Phone Number dialing service

8-10

setting up dialing exceptions

8-22

and access codes

avoiding dialing ambiguities

Centrex/PBX Extension dialing service using a prefix and suffix

choosing names for

default

defined

deleting

disabling while creating

entering location settings

for IP Gateways

identifying trunks allocated by

8-18

Internet-to-Centrex/PBX Extension

Internet-to-Phone Number

permissions example

8-27

Phone Number dialing service using a prefix and suffix

8-11

setting permissions

specifying codecs used by an Internet service

8-21

types

8-2

types supported

8-2

using to troubleshoot trunks

Dialing services view

dialing timeouts, setting

Dialogic devices disabling

A-13

DID sending digits to stations

digit collection about

5-5

setting up on analog trunk

5-11

digital spans

Direct Inward Dialing (DID) assigning number to a user

6-13

routing calls to auto attendants

routing calls to users

disabling dialing services while creating them

Dialogic devices

A-13

digital spans

11-5

record of in Maintenance Log view

11-20

disconnect tones

tones fax detection

disk space allocating for users

display phone format, MDMF

NDEX

-3

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display phones, changing format from MDMF to

SDMF

documentation online Help

SDK Help

duration, wink

5-14

E

e-mail

NT Event Log notifications

e-mail synchronization, Microsoft Exchange

Server

emergency calls, settings for

4-14

English language prompts

U.K.

U.S.

Excel. See Microsoft Excel

entering account codes for a call

10-7

Event Log, viewing

11-14

Exchange Server. see Microsoft Exchange Server

exporting

Call Log

11-11

Phone Number service dialing exceptions

system prompt files

voice files

extension and station ID

6-12

assigning to a workgroup

assigning to users

6-10

Extension dialing service,

Internet-to-Centrex/PBX

F

fax machine routing calls to

fax routing

5-7

fax server integrating

file format, converting audio recordings to new

file formats, for voice files

files moving voice files

VOX

WAV

folders, working with

follow me call forwarding

, ??–

format, converting audio recordings to new file

format, MDMF display phone

forwarding, follow me call

G

Gateway users

13-17

Gateways view, IP

greeting, recording for a user

greetings creating

group hunt

terminated hunt

group conversation lines, blocking

H

help, where to find

hold audio

hours business, defining

4-5

hunt group

terminated

I

icons clicking for views

creating new items with

2-8

importing

Phone Number service dialing exceptions

8-25

voice files

inbound-only, configuring

NDEX

-4

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

TRATA

CS A

DMINISTRATOR

ANUAL

indicator, visual message waiting

integrating third-party devices

internal calls, logging

Internet Address dialing service adding

8-14

Internet calls enabling

8-5

Internet span, adding

5-21

Internet telephony

13-1

Internet, using to connect to Servers

13-7

Internet-to-Centrex/PBX Extension dialing service

adding

8-17

Internet-to-Phone Number dialing service

adding

8-15

Internet-to-Phone Number service entering location settings for

IP Gateways calling extensions on a remote Server

Centrex/PBX calls through a remote Server

13-16

creating

13-9

dialing services for

outbound calls through a remote Server

overview

view

IP Gateways view

IP network codecs for

5-22

IP network, using to connect two Servers

13-7

IP port license requirement

ISDN BRI, adding a digital span

5-18

ISDN, adding a digital span

5-17

items copying and pasting into the Problem Report

Wizard

creating

2-8

creating a new item based on an existing item

deleting

in views

using commands on

items, working with

IVR Plug-in licensing

14-11

routing calls to

IVR Plug-ins view

L

language prompts

English

Spanish

U.K. English

U.S. English

language, system prompts

length for account codes, minimum/maximum

license requirement

Call Center Agent

Client

IP port

Server

Trunk

license requirement, Station

licenses adding

entering

Server

light, message waiting

location settings entering

Log view, Call

Log view, Maintenance

11-20

logging in at another station

6-13

options

, ??–

C-2

using command line arguments

C-1

M

mailbox permissions, with Microsoft Exchange

Maintenance Log view

11-20

NDEX

-5

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

MDMF display phone format

me call forwarding, follow

menu, shortcut

message waiting indicator, visual

message waiting light

messages moving files

Microsoft Exchange Server, synchronizing with Strata

Microsoft NetMeeting calling DID number from

13-5

calling Strata CS Server from

13-5

minimum/maximum length for account codes

NetMeeting. see Microsoft NetMeeting

mobile phones, issues with forwarded calls

Monitor view, Device

Monitor, Device

moving voice files

multiple users

music, on-hold

N

new file format, converting audio recordings to

notifications scheduling

6-19

setting

6-17

NT Event Log notifications, setting up

T1 alarms

11-19

Number dialing service, Internet-to-Phone

numbers, blocked

numbers, blocking specific

outbound-only, configuring

P

PBX customizing trunk disconnect tones

permissions setting dialing service permissions

phone format, MDMF display

Phone Number service adding

8-10

dialing permissions, setting

entering location settings for

local area dialing exceptions

8-22

phones changing format from MDMF to SDMF

playing system prompts

Plug-ins view, IVR

port license requirement, IP

prefix and suffix in Centrex/PBX Extension dialing service

8-14

in Phone number dialing service

8-11

prompts

English language

Spanish language

U.K. English language

U.S. English language

prompts view, System

prompts, playing system

prompts, translating system

12-5

Q

Queues view

O

on-hold, playing music while

Operator user

options setting for user

6-6

R

recording system prompts

12-8

user’s voice title and greeting

6-41

recordings changing file format

NDEX

-6

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

TRATA

CS A

DMINISTRATOR

ANUAL

creating

file formats

voice file formats

VOX files

WAV files

recordings to new file format, converting audio

registry keys tones for disconnect detection

tones for fax detection

registry settings changing in Windows NT/2000

requirement, Call Center Agent license

requirement, Client license

requirement, IP port license

requirement, Server license

requirement, Station license

requirement, Trunk license

restricted numbers for outbound calls, setting

right-click menus, using

ringbacks, setting default access codes for

rings, setting number of

Robbed Bit T1 adding a digital

5-13

signaling configuring

5-13

template for

5-15

roles users

routing calls directly to auto attendants

directly to users

to call centers

to fax machine

to IVT Plug-in

routing services adding

8-33

defining patterns

adding new routing variables

defined

8-3

defining a new number for a routing rule

8-40

defining stop rules

8-37

using for least cost routing

8-31

using for long-distance calls over an IP gateway

8-30

routing variables adding new

example

routing, fax

5-7

S

SDMF, changing display phone format to

Server license requirement

service, Internet-to-Centrex/PBX Extension dialing

service, Internet-to-Phone Number dialing

services view, Dialing

settings access code for dial-by-name directory

audio outpub over your computer speakers

audio output over the phone

business hours

4-6

changing Windows NT/2000 registry settings

confirmation menu before voice mail

database space

dialing service permissions

example

dialing timeouts

disk space

e-mail synchronization, Microsoft Exchange

Server

emergency calls

generating tones

in the status bar

permissions, dialing services

recipient of Windows Event Log Notifications

view currently installed licenses

viewing database and disk usage

workgroup extension

shortcut menu

NDEX

-7

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

Spanish language prompts

spans, digital

SQL Server database allocating space

station ID and user’s extension

6-12

assigning to a user

6-11

Station license requirement

stations monitoring activity

11-3

restarting with Device Monitor

11-6

sending DID digits to

stop rules defining in routing services

8-37

Strata CS 2.1, Upgrading from

1-7

support, technical

1-11

system prompts changing encoding format of files

customizing

editing

exporting text for CSV files

12-4

importing and exporting audio files for

playing

recording

testing

translating

System prompts view

system prompts, playing

system prompts, translating

12-5

system settings access codes for dial-by-name directory

allocating disk space

4-9

archiving the Call Log

4-9

business hours

4-6

changing Windows NT/2000 registry settings

confirmation menu before voice mail

database space

4-9

dial-by-name directory

4-17

dialing timeouts

e-mail synchronization, Microsoft Exchange

Server

emergency calls

4-14

generating tones using software

hold audio

language for prompts

logging internal calls

number of rings before answering (analog only)

Server configuration

viewing database and disk usage

Windows Event Log Notifications

T

T1 alarms

11-19

technical support

1-11

telephone receiver, using computer speakers for

telephony, Internet

13-1

terminated hunt group

third-party devices sending DID digits to

tie-lines. see IP Gateways

timeouts, dialing

4-13

tones disconnect detection

tones, disconnect

toolbar

transfer between two Centrex/PBXs

transfer, Centrex/PBX

translating system prompts

12-5

troubleshooting trunks

Trunk license requirement

trunks adding

analog, adding

ANI/DID

configuring

configuring signaling on

5-13

deleting

5-3

NDEX

-8

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

TRATA

CS A

DMINISTRATOR

ANUAL

digit collection, setting up

5-11

digital

disconnect tones, customizing

identifying those allocated by dialing services

8-18

Internet

Internet span, adding

5-21

number of

5-10

restarting with Device Monitor

Robbed Bit T1

routing to a user

setting defaults for

setting properties for

view, adding Robbed Bit T1 in

Trunks view

trunks, analog

TVConvert.exe

U

U.K. English language prompts

U.S. English language prompts

Upgrading from Strata CS 2.1

1-7

user, Admin

user, Operator

users account code modes

adding

Admin

and DID

management tasks, list of common

managing

moving

Operator

ringing multiple users simultaneously

roles

routing calls directly to

9-18

routing trunks directly to

setting options

Users view

users, Gateway

users, multiple

Using Strata CS

V

view bar

view, Auto Attendants

view, Call Log

view, Device Monitor

view, Dialing services

view, IP Gateways

view, IVR Plug-ins

view, Maintenance Log

view, Queues

view, System prompts

view, Trunks

view, Users

view, Workgroups

viewing

Windows Event Log

11-14

views buttons

customizing columns in

deleting

description of

Maintenance Log

reference table

using commands in

working with

visual message waiting indicator

voice files allocating space for

converting

12-4

importing and exporting

moving

supported formats

working with

voice mail with call forwarding

voice messages playing from computer speakers

urgent

6-18

NDEX

-9

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

voice title, recording for a user

VOX files

converting

W

waiting indicator, visual message

waiting light, message

WAV files

Windows Event Log viewing

11-14

wink duration

5-14

workgroups adding members

assigning a DID number

assigning an extension

benefits of

7-2

creating

7-3

entering general information

7-3

listing in dial-by-name directory

public and personal, defined

7-2

specifying timeout parameter

Workgroups view