HP library and tape tools User guide

user guide

hp StorageWorks library and tape tools

Product Version: 3.2

Fourth Edition (May 2003)

Part Number: 5969-5745

HP StorageWorks Library and Tape Tools (L&TT) is a comprehensive application that provides functions for identifying, testing, updating, and troubleshooting a wide variety of data storage hardware and media.

© Copyright 2002-2003 Hewlett-Packard Development Company, L.P.

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard.

The information contained in this document is subject to change without notice.

Microsoft®, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of

Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products.

Nothing herein should be construed as constituting an additional warranty.

HP StorageWorks Library and Tape Tools User Guide

Fourth Edition (May 2003)

Part Number: 5969-5745

contents

Contents

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Text Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

HP Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Supported Products and Operating Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Finding Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Installing L&TT for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installation Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Reboot Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing L&TT for NetWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing L&TT for HP-UX, Tru64, and Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3 Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Starting L&TT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the Splash Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

I/O Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installation Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Skip This Dialog in the Future . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Application Window Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25


3

Contents

Using the Device Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Standalone Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Library and Autoloader Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the Firmware Management Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Tests Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using the Support Ticket Generation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Starting L&TT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Navigating the Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the Device Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Standalone Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Library and Autoloader Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4 Firmware Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Acquiring Firmware Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using the Get Files from Web Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Accessing the Get Files from Web Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Selecting and Downloading Updated Firmware Files. . . . . . . . . . . . . . . . . . . . . . . . 42

Viewing Firmware Revision History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Uploading Firmware to Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Acquiring Firmware Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Uploading Firmware to Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5 Tests and Utility Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Test Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Built-In Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Script-Based Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using the Device Analysis Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Running the Tests (GUI Environment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Viewing Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Running the Tests (CSI Environment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Viewing Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using the Utility Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Downloading New and Updated Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59


4

Contents

6 Support Ticket Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Generating and Viewing a Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Generating a Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Viewing a Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using the Tabular View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Setting the Detail Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Sending a Support Ticket by E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Generating and Viewing a Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Common Information Reported for All Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Device-Specific Information Reported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

7 Additional Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Setting Software Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Available Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using the Internet Update Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Setting Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using the Front Panel Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using the Move Media Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Possible Move Media Error Situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Performing Manual Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

8 Advanced Installation Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Windows Installation Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Installation Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Other Changes to the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Reboot Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Files Installed on the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Other Changes to the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

9 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Windows Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

How do I run L&TT from a CD-ROM?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

How do I shut down the application in the taskbar? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Why can’t I uninstall L&TT or install a new version? . . . . . . . . . . . . . . . . . . . . . . . . . . 92

How do I configure e-mail to send support tickets? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Does L&TT use any system resources in the background? . . . . . . . . . . . . . . . . . . . . . . . 93


5

Contents

CSI Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

How do I set the password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Why does my display not show any text or only a single line of text on my HP-UX system?

94

Why doesn’t L&TT for HP-UX “see” some of my devices?. . . . . . . . . . . . . . . . . . . . . . 95

Why doesn’t L&TT for Tru64 “see” some of my devices? . . . . . . . . . . . . . . . . . . . . . . . 96

Why doesn't L&TT for Linux "see" some of my devices? . . . . . . . . . . . . . . . . . . . . . . . 96

How do I disconnect a SCSI device in Tru64? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

How do I connect/disconnect a SCSI device in Linux without rebooting? . . . . . . . . . . . 97

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Figures

1 L&TT splash screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2 L&TT main screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3 Device Information screen showing a standalone device . . . . . . . . . . . . . . . . . . . . . . . . 28

4 Device Information screen showing a library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5 Firmware Management screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6 Tests screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

7 Support Ticket Generation screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

8 CSI Main screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

9 Command Help screen accessed from the Main screen. . . . . . . . . . . . . . . . . . . . . . . . . . 35

10 Device Information screen for a standalone device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36


12 Get Files from Web dialog box—Firmware tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

13 Factory Firmware Overrides dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

14 Get Files from Web dialog box—Scripts tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

15 Tabular View window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

16 Example support ticket with normal detail (Windows version). . . . . . . . . . . . . . . . . . . . 66

17 E-mail Support Ticket dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

18 L&TT Preferences dialog box (default settings shown) . . . . . . . . . . . . . . . . . . . . . . . . . 73

19 L&TT preferences dialog box (CSI version) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

20 Front panel screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

21 Move Media screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

22 Move Media screen - example 1a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

23 Move Media screen - example 1b . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81




6

Contents

Tables

1 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 L&TT installation directory locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88


7

about this guide

About this Guide

This user guide provides information to help you:

■

■

Understand features and functionality of L&TT

Effectively use the full functionality of L&TT to obtain maximum performance from your storage hardware, and to test, diagnose, and resolve hardware issues

About this Guide topics include:

■

Overview

■

■

Conventions

Getting Help


8

About this Guide

Overview

This section covers the following topics:

■

■

Intended Audience

Prerequisites

Intended Audience

This book is intended for use by:

■

■

Users who want to use L&TT to conveniently update firmware in their storage hardware

Users who need to test, diagnose, and resolve storage hardware issues

Prerequisites

Before you attempt to use L&TT, you should have a basic understanding of the following technologies:

■

■

Storage hardware functionality and operation

SCSI operation


9

About this Guide

Conventions

Conventions consist of the following:

■

■

Document Conventions

Text Symbols

Document Conventions

The document conventions included in Table 1 apply in most cases.

Table 1: Document Conventions

Element

Cross-reference links

Key and field names, screen names, menu items, buttons, and dialog box titles

File names, application names, and text emphasis

User input, command names, directory names, and system responses (output and messages)

Variables

Figure 1

Bold

Italics

Convention

Monospace font

Website addresses

<monospace, italic font enclosed in angle brackets>

Underlined sans serif font text: http://www.hp.com


10

About this Guide

Text Symbols

The following symbols may be found in the text of this guide. They have the following meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or death.

Caution: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or data.

Note: Text set off in this manner presents commentary, sidelights, or interesting points of information.


11

About this Guide

Getting Help

If you still have a question after reading this guide, contact an HP authorized service provider or access our website: http://www.hp.com

.

HP Technical Support

Telephone numbers for worldwide technical support are listed on the following

HP website: http://www.hp.com/support/

. From this website, select the country of origin.

Note: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

■

■

Technical support registration number (if applicable)

Product serial numbers

■

■

■

■

Product model names and numbers

Applicable error messages

Operating system type and revision level

Detailed, specific questions

HP Authorized Reseller

For the name of your nearest HP authorized reseller:

■

In the United States, call 1-800-345-1518

■

In Canada, call 1-800-263-5868

■

Elsewhere, see the HP website for locations and telephone numbers: http://www.hp.com

.


12

Introduction

1

HP StorageWorks Library and Tape Tools (L&TT) is a collection of storage hardware management and diagnostic tools for Nearline Tape, Nearline Tape

Automation, and Nearline Archival products. L&TT assembles these tools into a single, convenient program.

Software Features

L&TT offers the following features:

■

■

Installation Check—L&TT guides you through a basic installation check of your product. The software assists the user in choosing an appropriate HBA and SCSI ID(s), ensuring that the device is detected by the system, and verifying key device functionality. The installation check feature is essentially

HTML documentation that helps with the most common generic installation issues while also describing how to use L&TT to verify the device installation.

Device Identification—L&TT clearly identifies the storage products connected to the system, along with key information on product configuration and status.

■

■

Troubleshooting Tests—L&TT provides various tests to verify product functionality or to isolate product issues. Tests include device self-tests, read/write tests on drives, exerciser tests for autoloaders and libraries, and specific device utilities.

Firmware Upgrades—L&TT provides a convenient way of updating product firmware, enabling users with an Internet connection to take advantage of ongoing enhancements. The software can be configured to check the Web automatically for firmware updates for connected devices, or users can manually check the Web for updates if the automatic update feature is not desired. If updated firmware is available, the program notifies the user, and the updates can easily be copied to the system. With libraries, users can


13

Introduction

■

■ upgrade the library and the embedded drive firmware in the same operation.

Wherever possible, the embedded drives are updated in parallel to reduce time.

Support Ticket Generation—If you experience a problem with a storage product, L&TT can generate a support ticket that includes essential information for troubleshooting the problem. As an alternative to phone support, you can e-mail the support ticket to a support center for assistance.

This information streamlines the support process and enables the support staff to better serve you if a support call is made later.

When a support ticket for a device is generated, L&TT performs a Device

Analysis test on the device. The support ticket contains generic information about a device, as well as the results of the Device Analysis test. The Device

Analysis test can be performed by itself, but HP recommends generating a support ticket because the resulting data is presented in a more useful format.

Automatic Notification of Web Updates—If a connection to the Internet is present and web updates are enabled in the tool preferences, L&TT automatically informs you of the following updates, if available, each time the program is started:

— New versions of L&TT

— New firmware files for connected devices

— New device-specific functionality (such as new or updated tests) for connected devices

Supported Products and Operating Systems

For a complete listing of compatible products, refer to the L&TT Compatibility

Matrix found at http://www.hp.com/support/lttcompatibility

.

The level of functionality that L&TT offers for each device varies depending on features of the device, and the degree of device integration into L&TT.


14

Introduction

Finding Additional Information

The HP website provides the current version of L&TT for download, and general information about the tool. Access the website at: http://www.hp.com/support/tapetools

Getting Support

E-mail support is available from [email protected]

. You can expect a response within 24 hours (usually sooner) during a normal business week.

Use this address to obtain support for L&TT, to report bugs, to provide feedback on this manual, to report any issues with the L&TT website, or to provide enhancement suggestions. HP appreciates feedback on how to make improvements for future versions of L&TT.

Note: This address is intended to provide support for L&TT software. This address is

NOT for assistance in troubleshooting hardware products. Refer to the documentation that comes with your hardware for support options for that product.


15

Installation

2

This chapter outlines the procedure for installing L&TT on a Microsoft

Windows ®, Novell NetWare, HP-UX, HP Tru64, or Linux platform. The

Windows version of L&TT uses a graphical user interface (GUI), whereas the

NetWare, HP-UX, Tru64, and Linux versions of the program use a command screen interface (CSI).

The information in this chapter and in subsequent chapters is presented for both the GUI and CSI versions of L&TT. When using an electronic version of this documentation, click the appropriate GUI or CSI icon at the beginning of the chapter to quickly jump to the section of documentation that applies to your operating system (OS) or user interface:

Select your OS:

Windows

NetWare

HP-UX, Tru64, and Linux


16

Installation

Installing L&TT for Windows

The Windows version of L&TT uses the InstallShield application. InstallShield lets you choose the installation directory and select other options. It also sets up shortcuts to launch the application in the Start menu and on the desktop. The Start menu shortcuts also provide access to the online help, the readme file, the report viewer, and the uninstaller.

Installation Procedure

To install the Windows version of L&TT:

1. Download or copy the self-extracting executable file to a temporary location.

2. Double-click the self-extracting executable file to launch the installer. The

InstallShield Wizard screen is displayed.

3. Click Next. Read the program license agreement and click Yes if you agree to and accept the terms of the license agreement.

4. Read the readme file for any last-minute changes to the documentation, then click Next. The Select Components screen is displayed.

5. Select the desired components to install and click Next.

In most cases, the default settings of this screen are adequate. Windows

NT 4.0, Windows 2000, and Windows XP users have the option to install

Advanced SCSI Programming Interface (ASPI) support. With Windows 9x installations, the ASPI component is required and automatically included in the L&TT installation process. HP recommends that you not install ASPI support unless you have a good reason to do so. ASPI support is beneficial when installed storage applications cannot be shut down, and those applications have locked access to the device through the Miniport driver. If

ASPI is installed, it is generally not necessary to shut down these applications to access devices through L&TT (although the applications should not be accessing the devices while L&TT is running). ASPI lets you run L&TT on a locked device without rebooting; however, a reboot is required after installing

ASPI.

6. Select a destination location to install the program. You can accept the default location or click Browse to install to a different location. After choosing the destination location, click Next.

7. Indicate the program directory in which you want the setup program to create program icons and click Next. The program directory is created in the

Programs directory of the Start menu.


17

Installation

8. On the Ready to start installation process screen, click Next. If you need to review or change installation settings, click Back.

9. When installation is complete, click Finish to close the InstallShield wizard.

Reboot Criteria

Under some circumstances, the installation process requires a reboot of the system. A reboot is required only in the following situations:

1. If your system requires ASPI or an upgrade to the currently installed version, a reboot is required. On systems that require ASPI, if the installer detects a previously-installed version of ASPI older than v4.57, it will install a more recent version of ASPI requiring a reboot.

On Windows NT and 2000, ASPI is not installed as part of the operating system. If a reboot is unacceptable, do not select the check box for this option in the installation process. If you choose not to install ASPI, then you must use the Miniport driver (Miniport I/O mode) to scan for devices.

Problems may arise, however, when using the Miniport I/O mode with devices that use non-standard OS drivers, or are “claimed” by other applications or the OS. When using the Miniport I/O mode when a device is claimed, it may be necessary to shut down any running backup/storage application services to make the device accessible to L&TT. Alternatively, using the ASPI I/O mode may make the device accessible without requiring any further action.

2. If the installation program detects an older version of the comctl32.dll installed on the system, then it automatically upgrades this file to the current revision level, and a reboot is required. This file is the Windows Common

Control Library, and it is a required component of Windows. If you are running Internet Explorer 4 (with service pack 2) or a later version, then you already have the correct version of the Windows Common Control Library.


18

Installation

Installing L&TT for NetWare

To install the NetWare version of L&TT:

1. Download the L&TT for NetWare file to a temporary directory.

2. From a client workstation, use any standard unzip utility* to extract the file to the SYS:System\ directory on the NetWare server. Make sure that the option to create a directory is enabled in the archiving software.

Note: * The unzip NLM that comes with later versions of NetWare has not been tested and should not be used to unzip the archive.


19

Installation

Installing L&TT for HP-UX, Tru64, and Linux

To install L&TT for HP-UX, Tru64, or Linux:

1. Log in as root.

2. Navigate to the temporary directory: cd /tmp

3. Download or copy the L&TT tar file, hp_ltt<xx>.tar (where

<xx>

is the version number) to this directory. If you are copying the file from a different location, enter the following (substitute the directory in which the file currently resides for

<directory name>

): cp /<directory name>/hp_ltt<xx>.tar /tmp

4. Untar the L&TT tar file: tar -xvf hp_ltt<xx>.tar

5. Run the install script in the

/tmp

directory:

./install_hpltt<xx>

6. After the software is successfully installed, enter the following commands to remove the

/tmp/ltt

directory and its contents: cd /tmp rm -rf ltt rm -rf install_hpltt


20

Basic Operation

3

This chapter describes how to start L&TT and the basic operation of the software.

This chapter is divided into two sections: one for using L&TT in a GUI environment (Windows) and one for using L&TT in a CSI environment (NetWare,

HP-UX, Tru64, and Linux). To quickly jump to the appropriate section, click one of the following graphics:

Windows

NetWare, HP-UX, Tru64, Linux


21

Basic Operation

Starting L&TT

To start L&TT:

■

■

Double-click the L&TT icon on the desktop (if present)

- or -

Click Start > Programs > HP StorageWorks Library and Tape Tools >

HP StorageWorks Library and Tape Tools


22

Basic Operation

Using the Splash Screen

When L&TT is started, the splash screen is displayed. The splash screen gives you the opportunity to exit the application before any SCSI bus activity has taken place. This feature lets you exit the application if it was started unintentionally.

This prevents the program from interfering with any backup or other storage applications that may currently be running.

The splash screen also allows you to select the SCSI I/O mode (if more than one option is available). If you are installing a hardware device, the Installation

Check feature displays an HTML help screen that provides instruction on common setup and device verification steps.

Figure 1: L&TT splash screen


23

Basic Operation

I/O Mode

L&TT selects the input/output (I/O) mode that is most appropriate for the system it is running on. However, this initial screen allows for manual selection of the I/O mode in certain cases. L&TT currently operates in the following two I/O modes:

■

NT Miniport—uses an interface that is native to Windows NT 4.0, 2000, XP, and .NET. This is the preferred I/O mode on systems where it is available because it does not require the installation of the ASPI interface. However, there are some limitations to the Windows NT Miniport I/O mode related to using devices that are “claimed” by other applications, or that are used with non-standard OS drivers. In those cases, selecting the ASPI I/O mode can make a device accessible.

Note: The Windows NT Miniport I/O mode is not available on Windows 9x.

■

ASPI—uses an optional I/O programming interface that is available on all versions of Windows. This I/O mode can be used with any Windows operating system. It may require the installation or update of additional OS components, possibly requiring a reboot of the system during installation.

Installation Check

If this check box is selected when you click Continue, L&TT opens a browser window displaying an HTML file that provides advice on how to do the following:

■

■

Select an HBA and SCSI target ID for the device

Verify installation and operation of the device

Skip This Dialog in the Future

If this check box is selected when you click Continue, the splash screen is not displayed on subsequent uses of L&TT. The program will continue to use the settings that you selected the last time the splash screen was viewed.

To re-enable the splash screen, select Preferences from the Options menu. Check the option Display initial dialogue at Startup to choose I/O mode etc.


24

Basic Operation

Application Window Layout

After the I/O mode is selected, click Continue on the splash screen. The L&TT main screen is displayed. Figure 2 shows the L&TT main screen divided into three sections.

Figure 2: L&TT main screen

The three sections of the L&TT main screen are:

1. Taskbar—This section contains buttons that provide quick access to the main functions of L&TT and to the online help system.

Note: Above the Taskbar is the standard Windows menu bar that provides alternate navigation to tool functions, as well as access to a number of other features.


25

Basic Operation

2. Device List—This is a multi-function window that offers several options on the following tabs:

■

Scan—This option provides either a summary status or detailed information (depending on whether Show Details or Hide Details is selected) about the bus scanning process. If a problem is encountered during the scan, this information may help in determining the cause.

When the scan completes successfully, the device list automatically switches to the By Product tab.

The Scan tab also lets you rescan the bus. If any devices have been hot-swapped or powered on after the OS has booted, in most cases, the rescan feature can discover those devices without requiring a reboot of the system.

Caution: Swapping SCSI devices, including connecting and disconnecting cables and/or terminators, can cause the system to hang or crash.

Caution: On Windows NT 4.0, 2000, XP, and .NET, changing devices at a specific SCSI address can cause unpredictable behavior. Parts of the operating system may not detect that the device or device type has changed.

■

By Product—This option shows a list of all the products connected to the system. The list is grouped into the following four categories:

— Libraries and autoloaders

— Drives

— Enclosures and processors

— Other devices

The three number fields listed after the device represent the device address. Each field in the address is separated by a period: the first field represents the HBA channel, the second field represents the SCSI ID, and the third field represents the LUN.

Note: When using the Miniport I/O mode, the HBA channel field is shown as “A/B,” where A is the channel and B is the subchannel.


26

Basic Operation

■

By Connection—This option shows all products connected to the system, grouped by the HBA they are connected to. This view makes it easy to see which devices are connected to the same bus as the device in question, and may help in understanding system I/O performance issues.

■

Instructions—This window contains brief instructions on how to use the selected screen. This view can be disabled in the software preferences.

3. Device Information screen—All the main functions of the program are displayed in this window. The content of this window depends on the device and tool function selected.

Using the Device Information Screen

When you select a product from the Device List, the Device Information screen displays information relevant to the device. The Device List also changes to display instructions on this page (if the instructions preference is enabled). If another tool function is currently active, then clicking the Identity button on the toolbar opens the Device Information screen.

The Device Information screen provides an overview of the selected hardware device and its current configuration and status.

Standalone Devices

The Device Information screen, showing a standalone device, contains a single tab labeled Drive Information. The Device Information screen has four main sections, as shown in Figure 3.


27

Basic Operation

Figure 3: Device Information screen showing a standalone device

1

2

3

4

This provides a visual representation of the selected product (the images are in grayscale).

This provides the following general information on the product:

■

Product ID (Inquiry String)

■

■

Drive Technology (DDS/DL/LTO)

Mech Serial # (Drive serial number)

■

■

■

Firmware Revision

SCSI Target ID

SCSI LUN

If a data cartridge was inserted in the drive when the identity tool was selected (or when the current screen was "refreshed"), information regarding cartridge type, capacity, and write protect status is shown here.

Click this button to display a list of media that is compatible with the product.


28

Basic Operation

Library and Autoloader Products

When a library or autoloader is selected in the Device List, the Device

Information screen displays two tabs: one for library information and one for the drives contained within the library, as shown in Figure 4.

Figure 4: Device Information screen showing a library

1

2

3

This provides a visual representation of the selected product (the images are in grayscale).

As with a standalone drive, this area provides the relevant information on the selected library product.

This provides a cartridge (media) inventory for all the drives and slots. The current status (full or empty) of all the storage elements and the barcode number (if barcode reading is available) is displayed here.

To see information for the drives within the library, select the Drive Information tab. This tab displays a screen very similar to the one for standalone products, with the addition of the Selected Drive dropdown menu.


29

Basic Operation

Because a library can contain multiple drives, you can select and view information for each drive using the Selected Drive dropdown menu. All of the drives in the library are available in the dropdown menu.

Note: Selecting individual drives within a library from the By Product/By Connection device list displays the drive as though it were a standalone product. The recommended method of diagnosing embedded drives is to first select the library they belong to, and then select the specific drive within each tool window.


30

Basic Operation

Using the Firmware Management Screen

The firmware management functionality of L&TT allows easy upgrades to the storage product firmware. To access the Firmware Management screen, click the device you want to update in the device list, then click the Firmware button on the main toolbar. Figure 5 shows the Firmware Management screen.

Figure 5: Firmware Management screen

For detailed information about the firmware management functionality of L&TT, see

Firmware Management

.


31

Basic Operation

Using the Tests Screen

L&TT provides several standard and advanced tests that can be used to check the performance of or to diagnose issues with storage hardware. To access the Tests screen, click the device you want to test in the device list, then click the Tests button on the main toolbar. Figure 6 shows the Tests screen.

Figure 6: Tests screen

For detailed information about the Tests screen, as well as information about how

to perform the tests and interpret test results, see Tests and Utility Functions

.


32

Basic Operation

Using the Support Ticket Generation Screen

L&TT can automatically generate a support ticket based on information that the program determines about the system. The information in this support ticket can then be used to diagnose storage hardware issues. L&TT can automatically e-mail the support ticket to the HP help desk to assist the help desk technician in resolving issues.

To access the Support Ticket Generation screen, click the device you want to generate the support ticket for in the device list, and then click the Support button on the main toolbar. Figure 7 shows the Support Ticket Generation screen.

Figure 7: Support Ticket Generation screen

For detailed information about generating and using support tickets, see

Support

Ticket Generation .


33

Basic Operation

Starting L&TT

To start L&TT:

■

For HP-UX, Tru64, and Linux:

Log on as root and execute the following commands:

■ cd /opt/ltt

./hp_ltt

For Novell NetWare

From the server console, execute the following command: hp_ltt\hp_ltt

When the CSI version of L&TT is started, an information screen is displayed that offers basic information about navigating the screens. Press any key to bypass this screen and start the device scan. L&TT scans the system for connected devices.

When the scan is complete, the Main screen is displayed, as shown in Figure 8.

Figure 8: CSI Main screen


34

Basic Operation

Navigating the Screens

The top line of each screen displays the current screen name in hierarchical format. Each “level” of screens is separated by the “>” character. On each screen, some of the available commands take you to a lower level in the hierarchy. To move back to the previous level, use the up

command. To exit L&TT, use the exit

command.

On most of the screens, entering a blank command (pressing Enter without typing any other text) displays a Command Help screen. This screen contains a list of valid commands that can be executed on the original screen from which the

Command Help screen was accessed. Figure 9 shows the Command Help screen accessed from the Main screen.

Figure 9: Command Help screen accessed from the Main screen

It is possible to enter a command directly from the Command Help screen. To do this, type either the number of the command or the name of the command and press Enter. Entering the number of the command only works on the Command

Help screen. From any other screen, you must type the full name of the command.

To exit the Command Help screen, enter a blank command (press Enter).

Some commands require an argument. For example, the select

command requires a number that corresponds to the device you want to select in the device list. To select the first device in the list, the syntax is: select 1

If you enter a command with an invalid or missing argument, an error message is displayed.


35

Basic Operation

Using the Device Information Screen

When you first select a product from the Main screen, the Device Information screen is displayed, showing information relevant to the device.

The main purpose of the Device Information screen is to provide an overview of the configuration and status of the selected hardware device.

From the Main screen, type the following command to access the Device

Information screen: select <n>

(where <n> is the number of the device to be examined)

Note: Alternatively, you can omit the select

command and only enter the device number.

Standalone Devices

Figure 10 shows the Device Information screen for a standalone device.

Figure 10: Device Information screen for a standalone device


36

Basic Operation

The following general information is displayed:

■

■

Product ID (inquiry string)

Drive technology

■

■

■

■

Mech. serial # (drive serial number)

Firmware revision

SCSI target ID

SCSI LUN

■

OBDR capability (if present)

If a data cartridge was inserted in the drive when the Device Information screen was displayed, information regarding cartridge type, capacity, and write-protect status is shown.

To see a list of compatible media that can be used with this device, use the inventory

command.

Library and Autoloader Products

Figure 11 shows the Device Information screen for a library.

Figure 11: Device Information screen showing a library


37

Basic Operation

Note: Selecting individual drives within a library from the device list displays the drive as though it were a standalone product. Embedded drives are best diagnosed by selecting the library they belong to, and then selecting the specific drive within each tool window.

From the Device Information screen for a library device, use the inventory command to display the slot inventory of the library. The inventory command shows which slots and drives currently have cartridges loaded, and the cartridge barcode if available and applicable.


38

Firmware Management

4

The Firmware Management functionality of L&TT provides a convenient way to easily upgrade the firmware of connected devices. Library firmware and firmware of drives within the libraries can be upgraded as well. In many cases, multiple drives within the library can be updated simultaneously to save time.

L&TT uses special firmware files that associate the firmware with a particular product. This feature prevents the user from downloading the wrong image and ensures that the downloaded firmware is the same or a newer revision than the current device firmware.

Click your operating environment:


39

Firmware Management

Acquiring Firmware Files

L&TT firmware files are stored in the

Firmware

directory. This directory is a subdirectory of the

HP Library & Tape Tools

installation directory.

Before upgrading any firmware, you must first acquire the firmware image file or files and copy them to the

Firmware

directory. Firmware files can be obtained in three ways:

1. Select the device in the device listing and click the Firmware button on the main toolbar. On the Firmware screen, click the Local Files tab, and then click the Get Files from Web button at the bottom of the tab. The downloaded files are automatically placed in the

Firmware

directory.

2. From the L&TT menu bar, select Get Files From Web from the File menu.

The software links to the L&TT firmware ftp site and allows the selected firmware files to be copied to your system. Downloaded files are automatically placed in the

Firmware

directory. This option is explained in detail in the following section.

3. Go to www.hp.com/support

, choose the product family, then click software

updates and drivers. The latest firmware file is available in L&TT format.

For some products (such as standalone drives), firmware is available as a single file. For other products (such as tape libraries), the firmware is available in a self-extracting bundle that includes library and drive firmware.

Note: Do not use the Get Firmware From Web functionality within L&TT without an

Internet connection. Doing so can cause the system to lock up until it has timed out in the operating system. This timeout value is operating system-specific.

Note: If Check for Updates on Web is enabled in the tool preferences, L&TT automatically informs the user when new firmware is available for any of the connected storage products. L&TT performs this check each time it is started (but not more than once per 24-hour period).


40

Firmware Management

Using the Get Files from Web Functionality

The Windows version of L&TT offers comprehensive firmware management functionality that finds and downloads firmware from the HP website. This functionality obtains the most up-to-date information about all available firmware files directly from the HP website. It then compares this data set against the list of devices connected to the system and the current firmware revisions present in those devices. Depending on the selected filter options on the top of the screen, different subsets of firmware files are presented. Firmware files that are needed to bring the connected devices up to the latest firmware revisions are automatically selected.

Note: L&TT scripts are also obtained using the Get Files from Web dialog box. For more information on scripts, see

Downloading New and Updated Scripts .

Accessing the Get Files from Web Dialog Box

You can access the Get Files from Web dialog box in two ways:

■

Select Get Files from Web from the File menu

- or -

■

Click the Get Firmware button on the Firmware Update screen

The Get Files from Web dialog box is displayed. Click the Firmware (New Files

Available) tab if it is not already selected. Figure 12 shows the Get Files from

Web dialog box for firmware.


41

Firmware Management

Figure 12: Get Files from Web dialog box—Firmware tab

Selecting and Downloading Updated Firmware Files

The Get Files from Web dialog box has four filter options:

■

For devices on this system—These two options only show firmware files matching devices that are currently connected to the system.

— Show latest firmware only shows the most recent firmware revision for each device.

— Show all firmware shows all firmware revisions for each of these firmware files.


42

Firmware Management

■

For all supported devices—These two options show firmware files for all devices supported by LTT, even if not currently connected to the system.

— Show latest firmware only shows the most recent firmware revision for each device.

— Show all firmware shows all firmware revisions for each of these firmware files.

Select the appropriate option, and then verify that the correct firmware files are selected. To download the selected files, click Download. The files are automatically downloaded to the current firmware directory on the local system.

You can now use the firmware update functionality of L&TT to upload the latest firmware to your devices.

Viewing Firmware Revision History

In addition to downloading firmware files, the Get Files from Web dialog box provides revision history detail for firmware files. To view the firmware revision history of a device, select a device and click Details.


43

Firmware Management

Uploading Firmware to Devices

Before attempting to update any firmware files, you must first acquire the latest firmware files and ensure that they are placed in the

Firmware

directory. If you

have not yet done this, see Acquiring Firmware Files

.

To upload firmware to a device:

1. Click the device to update in the device list.

2. Click the Firmware button on the main toolbar.

3. On the Update Firmware tab, click the checkbox next to the device name to select it. If firmware is currently available for that device, it is shown in the

Firmware File dropdown box in the File Selection section of the screen.

Note: You can select multiple devices and update them simultaneously.

4. Click the Start Update button at the bottom of the screen to begin the update.

Caution: Make sure that no other programs attempt to access the device while the firmware is being updated. Do not interrupt the firmware update. If the firmware update is interrupted, the device may not operate and require physical repair.

L&TT creates a log of all firmware update activity. To view this log, click the

Firmware Update Results tab. Set the Current Detail Level setting to the appropriate level. The default is Normal. The firmware log is displayed in a standard tree-view format. If you want to clear the log, click the Clear Log button.


44

Firmware Management

Advanced Options

It is sometimes necessary to disable L&TT safeguards to perform more advanced operations. These operations (options) are only available after the necessary password has been entered. To obtain this password, contact HP support. After a password has been entered, the Options button on the Update Firmware tab becomes available. When you click this button, the Factory Firmware

Overrides dialog box is displayed (this dialog box varies slightly between drives and libraries):

Figure 13: Factory Firmware Overrides dialog box

The Factory Firmware Overrides dialog box presents the following three options:

■

Allow firmware downgrading—By default, L&TT does not show files with older revision levels as selectable. On the Local Firmware Files tab, the comment field displays the message “downgrade password required.” In most cases, you should use the latest firmware. However, if software incompatibilities or other customer limitations require the use of older firmware revisions, this check box lets you downgrade to older firmware revisions.


45

Firmware Management

■

■

Allow selection of any [drive or library] firmware file—This option allows mapping of the device firmware to a product, irrespective of the device's product ID. There are a few cases in which the product ID does not match the desired firmware file (and the ID may also need to be updated). One case is when a library is being updated from one drive technology to another.

Another case is when the device has a firmware revision string format that differs from that in the firmware file, and the tool cannot determine whether it is newer or older. If incompatible firmware is sent to a device, an error message is displayed.

Update [drive or library] product ID—This writes the product ID from the firmware file to the drive.

Note: A number of products may not support updating the product ID, so use this feature only when you know the device supports it. The most common use of this feature is when updating drive technologies in optical libraries.


46

Firmware Management

Acquiring Firmware Files

L&TT firmware files are stored in the firmware

directory, which is a subdirectory of the

HP Library & Tape Tools

installation directory.

Before upgrading any firmware, you must first acquire the firmware image file or files and copy them to the firmware

directory.

To download the latest firmware files:

1. Go to www.hp.com/support

, choose the product family, then click software

updates and drivers. The latest firmware file is available in L&TT format.

For some products (such as standalone drives), firmware is available as a single file. For other products (such as tape libraries), the firmware is available in a self-extracting bundle that includes library and drive firmware.

2. Download the file or files to the firmware

directory.

3. If the downloaded files are self-extracting bundles, extract the contents to the firmware

directory.


47

Firmware Management

Uploading Firmware to Devices

To upload firmware to one or more devices:

1. From the Main screen, type the number corresponding to the device to be updated and press Enter to display the Device Information screen.

2. From the Device Information screen, enter the firmware

command to display the Firmware Update screen. Devices that are available for update are listed on this screen.

3. Type the corresponding number of the device you want to update and press

Enter to mark the device “selected.” If there are multiple devices, repeat this step for each device that you want to update.

4. When all the required devices are selected, enter the start

command to begin the update process.

Caution: Make sure that no other programs attempt to access the device while the firmware is being updated. Do not interrupt the firmware update. If the firmware update is interrupted, the device may not operate and require physical repair.

L&TT creates a log of all firmware update activity. To view this log, enter the review

command from the Firmware Update screen.


48

Firmware Management

Advanced Options

Sometimes it is necessary to disable L&TT safeguards to perform more advanced operations. These operations (options) are only available after the necessary password has been entered. To obtain this password, contact HP support. To view the Options screen, from the Firmware Update screen, enter the options command.

Before any of the options can be changed, the current password must be set. To set the password:

1. Type the number that corresponds to the password option and press Enter.

L&TT prompts you to enter a value for “

Current password entered

.”

2. Type the password and press Enter. If the correct password is entered, the remaining options on this screen become available.

Note: All of the options are visible regardless of whether a proper password is entered or not. However, the options are not available without the proper password. After a proper password has been entered, it is not required to re-enter it later.

The following options are available:

■

Allow firmware downgrading—By default, L&TT does not allow firmware downgrading. In most cases, you should use the latest firmware. However, if software incompatibilities or other customer limitations require the use of older firmware revisions, this option lets you downgrade to older firmware revisions.

■

■

Allow any firmware file for [drives or libraries]—This option allows mapping of the device firmware to a product irrespective of the device's product ID. There are a few cases in which the product ID does not match the desired firmware file (and the ID may also need to be updated). One case is when a library is being updated from one drive technology to another.

Another case is when the device has a firmware revision string format that differs from that in the firmware file, and the tool cannot determine whether it is newer or older. If incompatible firmware is sent to a device, an error message is displayed.

Allow Product ID updates on [drives or libraries]—This writes the product

ID from the firmware file to the drive.


49

Firmware Management

■

Current password entered—This option lets you enter the factory password.

The currently entered password is displayed to the right of the option. If no password has been entered,

Not Set

is displayed.

Note: A number of products may not support updating the product ID, so use this feature only when you know the device supports it. The most common use of this feature is when updating drive technologies in optical libraries.


50

Tests and Utility Functions

5

L&TT provides numerous tests for analyzing storage hardware. L&TT tests are

SCSI script-based. A SCSI script is a sequence of SCSI commands sent to a device, usually for the purpose of testing the device’s functionality. SCSI scripts can also be used to perform non-diagnostic utility functions, such as rewinding a tape, recalibrating a tape head, or “exercising” a tape-moving robot arm.

L&TT uses the following three types of SCSI scripts:

■

Built-in tests are hardcoded into the program and are installed during the

L&TT installation process.

■

Script-based tests are additional tests based on scripts that are stored in the scripts

directory in the L&TT installation directory. The script-based test files have the *.tst extension. Users can download new and updated scripts.

With the Windows version of L&TT, the management of script files is accomplished through the Get files from Web item on the File menu.

HP is constantly adding scripts for new devices and updating scripts to enhance the testing functionality of older devices. As new scripts are developed, they are published to the external website in the scripts section.

■

SCSI utility scripts provide access to generic SCSI operations. These scripts are accessed by selecting Run Script... from the Utilities menu and have the

*.scc extension. For more information, see

Using the Utility Functions .

Each script file contains information that tells L&TT which devices it is designed to support. When a device is selected, the Tests screen displays only tests that are applicable to that particular device. From the user’s standpoint, there is no difference between the built-in tests and the script-based tests.

All scripts have a digital signature and cannot be altered. If they are altered in a text editor, L&TT displays an error message stating that the digital signature is not correct.


51


Test Descriptions

This section lists the most common built-in tests and script-based tests.

Caution: Some tests are destructive to data on the media. When a test is destructive to data, this is indicated in the test description. To prevent data loss, use media that is either new or that contains unimportant data that can be erased. Do not attempt to perform a test unless you are thoroughly familiar with its usage, or have been instructed to do so by HP support personnel.

Built-In Tests

■

■

■

■

■

Connectivity Test examines the ability of the host to communicate with the device. This is a test of the SCSI communication path only; no media is required. This option is useful when trying to establish that the SCSI cables and adapters are working correctly. This test is available for DLT, LTO, and

DDS drives only.

Device Self-Test executes the internal self-test of the device, and any failure is reported. This test is useful in confirming that the device itself is operating properly. Not all devices support an internal self-test.

Device Analysis Test runs a device-specific script that carries out a detailed examination of the device. The test examines all available logs from the device to look for any known issues, customer use issues, and common error patterns. The test also provides summary information and presents suggestions as to the cause of certain errors and any remedial actions the user should take. This option is particularly useful if you suspect that there may be a problem with the device. The device analysis test is covered in greater detail

in the Using the Device Analysis Test section.

Read/Write Test writes and reads data from tape. In addition to verifying that the data read-back matches the data written, the read/write error rates are also checked, and the test fails if the error rates exceed allowable limits. This test can be used to verify the ability of the drive to read and write data independent of the storage application. Use a blank tape when performing this test because this test is destructive to data on the tape. This test is available for all tape drives.

Media Validation Test determines if the drive can read the data on any media currently in the drive. The test is used to determine the quality of the media.

The test reads data from the media and calculates the error rate. If the error


52

Tests and Utility Functions rate exceeds the maximum allowable threshold, the test will require a cleaning cartridge and a second tape to determine if the problem is with the drive or the tape. The amount of data read depends on the drive type and coverage level of the test, but it generally varies between a few megabytes and one gigabyte. No data is written to tape and the test is not destructive to data. This test is useful if the user suspects that a backup failed because of a bad tape. This test is available for all tape drives.

Note: This test requires that a minimum amount of data is already written on the tape, otherwise the test will fail. This amount of data varies depending on drive technology and options.

■

Library Exerciser Test takes a test cartridge from a mail slot and performs random slot-to-slot moves. The test then moves the test cartridge into every available drive and performs a short drive test. This test is intended to exercise the robotics and robot drive hardware.

Script-Based Tests

■

■

■

■

Compression Test writes a data pattern of known compressibility to tape. The test then rewinds the tape and reads the file just written. The read and write hardware compression ratios are calculated to ascertain that the hardware compression is enabled and working. If the script finds that hardware compression has been disabled by the host or by switch configuration, it reports this to the user. The compression ratios are displayed to the user and should be approximately 2:1. This test is useful if tape capacity or hardware compression is in doubt. This test is available for DLT, LTO, and DDS drives only.

DLT FUP Creation Test takes a firmware image and writes it to a tape cartridge for use as a firmware update (FUP) tape. This test is available for

DLT, DLT1, SDLT, and VS-80 drives.

LTO FUP Creation Test takes a firmware image and writes it to a tape cartridge for use as a FUP tape. This test is only available for LTO drives.

DLT SRAM Check Tests (short and long versions) check drive logs for existing evidence of SRAM chip corruption, and they perform a read/write test to check the drive for susceptibility to SRAM corruption problems. The test is destructive to data on the cartridge in the drive. These tests are only available for DLT drives.


53


■

■

■

■

■

■

Initalize Element Status Test performs an initialize element status

command on the library. This test is available for all libraries.

Lateral Motion Test performs lateral motions of the robotics to enhance performance of brush tracks. This test is available for C7200 library models only.

MO Configuration Test + Reset checks the configuration parameters of the

MO drive and identifies configurations that differ from the factory default settings. If settings differ, the test can reset the drive to the factory defaults.

This test is only available for MO drives.

LTO Thermal Test monitors the temperature sensors of an LTO drive to ensure that the drive is cooling properly when installed in a server.

DLT Acceptance Test correlates with testing that is currently done on returned drives. If the DLT8000 acceptance test fails, then this same drive would probably fail testing within the return process. If the DLT8000 acceptance test passes, then this same drive would probably pass testing within the return process. Correlation testing between this test and the test used within the return process has shown good results.

The DLT8000 acceptance test performs the following tests:

— SCSI interconnect test

— Review event log entries (which were present prior to running this test)

— Load the test tape

— Quick write/read test

— Soft unload/load test

— Minimum block size test

— Diagnostic self test (built-in drive function)

— Read/write tests, using various data patterns

— Bit error rate test

— Review new event log entries added during the test

— Unload the test tape

ESL Vendor ID toggles the vendor ID between HP and COMPAQ on ESL libraries having firmware revision 3.40 and later. This may be necessary because firmware revision 3.40 and later has a vendor ID of HP, and there may be some applications that require the vendor ID to be COMPAQ.


54


Using the Device Analysis Test

The Device Analysis test can be executed manually through the Tests screen or automatically whenever a support ticket is generated. The Device Analysis test is unique among all the tests offered by L&TT. In addition to performing SCSI operations directly on a device, the Device Analysis test uses a set of predefined, device-specific rules to analyze device logs and configurations. If any known issues are discovered during the analysis, the user is notified of the problem and the program suggests an appropriate course of action.

The Device Analysis test automates failure analysis of a device by determining whether a problem exists with a device, and if so, if the problem can be resolved in the field through maintenance or simple repair, whether a device needs to be returned or serviced, or whether the device has an unknown problem.


55


Running the Tests (GUI Environment)

To select and run a test manually:

1. In the device listing (either the By Product or By Connection tab), click the device to test.

2. Click Test on the main toolbar. The Tests screen is displayed and the Test

Execution tab is selected by default.

3. Click the checkbox to the left of the device name that you want to test. The

Test Group dropdown box is enabled, listing all the tests available for the selected device.

4. In the Test Group dropdown box, select the test to perform. A description of the selected test is displayed in the Description text box.

5. If any options are available for the selected test, the Options button is enabled. Click the Options button to review and set the desired options.

6. Click the Start Test button to start the test.

Viewing Test Results

After the test has completed, click the Test Results tab to view the results. The results of the test are displayed in the Test text box. A more detailed Test

Operation Log is displayed in the bottom section of the screen. The information is presented as a report in a standard tree-view format. Click the “+” or “–” signs to expand or collapse a section of the report. Select an option in the Current Detail

Level dropdown box to display more or less information in the Test Operation

Log.


56


Running the Tests (CSI Environment)

To select and run a test manually:

1. On the Main screen, enter the number corresponding to the device that you want to test. The Device Information screen is displayed.

2. On the Device Information screen, enter the test

command. The Test screen is displayed. The Test screen displays the currently selected test and lists the available devices to be tested.

3. To select a different test, enter the picktest

command. On the Selector screen, enter the number of the test you want to perform. The Test screen is redisplayed and the currently selected test is updated.

4. To select or deselect devices to be tested, enter the corresponding device number to toggle the selected status of the device. To deselect all devices, enter the clear

command.

5. Enter the start

command to start the test.

6. When the test is complete, a dialog is displayed showing preliminary results of the test. Press any key to return to the Test screen.

Viewing Test Results

To view detailed test results, enter the review

command. Test results are displayed in a hierarchichal format.

Use the detail

command without any arguments to view the current detail level of the report. Use the detail

command with a numeric argument to set the detail level. The available detail level arguments are as follows:

■

1 — highlights only

■

■

■

2 — normal

3 — more details

4 — everything

■

5 — factory only (requires a factory password. To enter a password, use the options

command.)

If necessary, use Ctrl+U and Ctrl+D to scroll up and down through the results.

Use the find

and page

commands to quickly locate information in the report.


57


Using the Utility Functions

The utility functions are only available with the Windows version of L&TT.

Utility functions execute the SCSI utility scripts (files with a *.scc extension) stored in the scripts

directory. These scripts send various SCSI commands to the selected device, but they generally do not return any results.

Many of the utility functions are device-specific and intended only to remedy specific problems that may occur with a particular device.

Caution: Using a script improperly or when it is not required can cause more harm than good—possibly rendering a device inoperable. Do not attempt to use these utility functions unless you are very familiar with SCSI operation, or you have been advised to do so by a technical support representative or a

Device Analysis script.

To use a utility function:

1. Select Run Script... from the Utilities menu to display the Run Script dialog.

2. In the Devices section, click the check box next to the device on which the script will be run.

3. Click Browse to select a script file to execute. The utility scripts are located in the scripts directory and have a *.scc extension. Select a script and click Open to return to the Run Script dialog.

4. Click Run Script at the bottom of the dialog box to run the script. When the script has completed, relevant information is displayed in the Script Output and Script Execution Log text boxes.


58


Downloading New and Updated Scripts

The Windows version of L&TT provides a convenient way to download the latest scripts to the scripts directory of the local system. This functionality is similar to the procedure for downloading firmware, except that the purpose is to manage the script files on the local system. The function displays a list of all available script files and compares this list to the list of scripts currently on the local system. The function automatically selects scripts that are not on the local system, or that are newer than their locally installed equivalents.

Note: Firmware files are also obtained using the Get Files from Web dialog box. For more information on downloading firmware, see

Using the Get Files from Web

Functionality .

To access this functionality, select Get Files from Web from the File menu. The

Get Files from Web dialog box is displayed. Click the Scripts (New Files

Available) tab if it is not already selected.


59


Figure 14: Get Files from Web dialog box—Scripts tab

Verify that the correct scripts are selected and click Download. The selected script files are copied into the scripts

directory of the local system.


60

Support Ticket Generation

6

A major feature of L&TT is the ability to generate a support ticket. In the event of a hardware problem, a support ticket can provide vital information to help in diagnosing and resolving the problem.

When a support ticket is generated, L&TT collects configuration information and executes a Device Analysis test on the selected device. This information can then be viewed, saved, printed, or e-mailed. A support ticket is saved as a log file having the *.ltt extension. By default, log files are saved to the log

directory.

The support ticket viewer is built into the L&TT application. The viewer enables viewing of detailed device information and general information on the system it is connected to. This information is displayed in a standard tree-view format. The user (or support technician) can change the detail level of the support ticket, browse through the support ticket information, and expand or collapse specific sections of the support ticket as required.

Note: Regardless of the selected detail level, the log file always contains all of the information collected from the product. The support ticket viewer filters this information, depending on the detail level.

L&TT support tickets are saved in a proprietary format and therefore require the support ticket viewer. However, with the Windows version of L&TT a support ticket can be converted to HTML format using the currently selected detail level.

The HTML version can easily be printed or viewed by other users without the support ticket viewer.

Note: After an HTML support ticket has been generated, the detail level within the

HTML file cannot be changed. Make sure that the detail level is set to the desired level before generating the HTML report.


61


Note: In the Windows version of L&TT, right-clicking on any of the text in the support ticket viewer displays a context menu with more options. A quick way to see the entire support ticket is to set the detail level to everything or factory only, right-click the top support ticket entry, then select Expand All.

Generating and Viewing a Support Ticket

To open the Support screen:

1. Click a device in the device list (By Product or By Connection tab) to select it.

2. Click the Support button on the main toolbar to display the Support screen.

The bottom section of the screen provides resources for finding support on the

Web. Clicking any of the buttons in the Support Resources on the Web section of the screen opens a browser window to display the corresponding website.

Generating a Support Ticket

The Support screen presents three options for generating a support ticket. Each of the following three options has a corresponding button in the Generate Support

Ticket section of the screen.

■

View Support Ticket—Click this button to generate the support ticket and immediately view it in the support ticket viewer. The support ticket can later be saved or sent via e-mail. For more information, see

Viewing a Support

Ticket .

■

■

Save Support Ticket to File—Click this button to generate and save the support ticket. The support ticket is saved as a log file with the *.ltt extension.

The support ticket can later be viewed or sent via e-mail. To view a saved support ticket, open it through Windows Explorer, or use the Load command on the File menu.

Send Support Ticket by E-mail—Click this button to generate the support ticket and immediately send it via e-mail to an HP support center (or other destination). Clicking this button opens a form that allows you to provide all the necessary information. Complete the form and click the Send button to send the e-mail. Using this option does not save a copy of the support ticket locally, so you are advised to click Save Support Ticket to File to save a copy for future reference. For more information, see

Sending a Support Ticket by E-mail

.


62


Viewing a Support Ticket

After a support ticket is generated, it is displayed in the support ticket viewer. This viewer is built into the L&TT program. Information is displayed in a standard tree-view format. Click the “+” and “–” signs to expand and collapse sections of the support ticket. Use the standard navigation keys (Home, End, Page Up, Page

Down, and the arrow keys) and the Windows scroll bars to navigate through the document.

Using the Tabular View

Items in the support ticket that are preceded with the Tabular View icon ( ) have additional information that can be displayed in Tabular View. To view the additional information in Tabular View, click the icon. One of the following occurs:

■

If only one view is available for the item you clicked, then a Tabular View window immediately opens.

■

If more than one view is available for the item you clicked, a shortcut menu is displayed. Select the desired option and click OK. The Tabular View window opens.

Figure 15

shows an example of a typical Tabular View window.


63


Figure 15: Tabular View window

The Tabular View window supports the following operations:

■

■

■

Sorting columns—Click a column header to sort by that column. Repeatedly clicking the same column header toggles between ascending and descending sort order.

Filtering columns—Right-click a column header and choose Filter from the context menu to filter a column. A dialog box prompts you for the filter value.

Enter a value and click Filter. To remove the filter, right-click the column header again and choose Clear Filter from the context menu.

Exporting data—The Tabular View data can be exported as a CSV (comma separated value) file. A CSV file is a text file in which values are separated by a comma (or other specified separator). Data in a CSV file can be imported by a variety of popular spreadsheet and database applications such as Microsoft

Excel and Access.


64


To export Tabular View data to a CSV file, choose Export from the File menu. Enter the path and filename for the CSV file in the dialog box and click

Save.

Setting the Detail Level

The support ticket can display information in several different levels of detail, depending on the setting displayed in the Current Detail Level dropdown box.

The following detail level settings are available:

■

■

■

■

■

Highlights only

Normal

More detail

Everything (the highest level the end user can view)

Factory only (requires a factory password)

Note: The “factory only” detail level is only visible after the factory password has been entered into the software, either from the menu function in the report viewer or in the menu item within the main application. If the factory password is entered via the main application, it is saved in the registry and will not require subsequent re-entry.


65


Figure 16

shows an example of the information contained in a report with the detail level set to “Normal.”

Figure 16: Example support ticket with normal detail (Windows version)


66


Sending a Support Ticket by E-mail

From the Support screen, click Send Support Ticket by E-mail to generate the support ticket and immediately send it via e-mail to an HP support center (or other destination). When you click Send Support Ticket by E-mail, the E-mail

Support Ticket dialog box is displayed.

Figure 17: E-mail Support Ticket dialog box


67


Before L&TT can email a support ticket, you must either have a MAPI-compliant e-mail program (such as Microsoft Outlook or Outlook Express), or you must set up an email account through the Windows Control Panel or Internet Explorer. For more information about setting up an e-mail account, see

How do I configure e-mail to send support tickets?

.

The E-mail Support Ticket dialog box is divided into three steps:

1. In Step 1, indicate whether this is a new support request or an existing case.

■

■

If this is a new support request, select the Send to support provider to

request support by e-mail option (this option is the default). Enter the product number and product serial number in the appropriate fields.

If this is an ongoing support case, select the Send to support provider in

reference to an open case option and enter the case reference number in the appropriate field.

2. In Step 2, enter the destination e-mail address. Use the dropdown box to select from a list of HP support providers, or enter the e-mail address manually.

3. In Step 3, specify the following additional information:

■

■

■

Contact information—Enter your company name, contact name, contact phone, and contact e-mail address.

Attach Result Log—Select this option to attach the support ticket to the e-mail for analysis by HP service personnel.

Attach additional Event Log (only if requested)—Select this option if you have been requested by HP service personnel to send the event log.

For more information about using the event log, see Using the Event Log .

■

Problem description—Enter a detailed description of the problem you are having.

When you have completed the form, click Send.


68


Generating and Viewing a Support Ticket

To generate and view a support ticket in the CSI environment:

1. From the Main screen, select the device for which to create a support ticket.

The Device Information screen is displayed.

2. Enter the support

command to access the Support screen.

3. From the Support screen, do one of the following:

■

Enter the view

command to view the support ticket.

■

Enter the save

<filename> command to save the support ticket with the specified filename. The support ticket can be viewed later using the load command from the Main screen.

When viewing the support ticket, use Ctrl+U and Ctrl +D to scroll up and down through the results. You can also use the find

and page

commands to quickly locate information.


69


Common Information Reported for All Products

Note: For standalone devices (such as DDS drives), HP recommends that you generate the support ticket when the drive still contains the media with which the drive may have failed. This allows error rate and other information relevant to that cartridge to be examined. When media is removed, many products automatically clear this information. However, for most SureStore tape libraries it is better to have the drives empty; this forces the library drive/media log to be updated.

The following information is included in the support ticket regardless of what products are being analyzed:

■

■

System information provides basic host system information such as operating system, processor type, system name, physical memory size, and the current version of L&TT being used. This information also includes a snapshot of the SCSI bus configuration determined by the I/O scan, showing connected devices listed physically and logically.

L&TT history provides a brief history of the L&TT functions the user has accessed such as whether ASPI was installed, how many times L&TT has been run, and which functions have been used.

Device-Specific Information Reported

The support ticket also contains device-specific information that varies by device family.


70


Using the Event Log

L&TT can generate a detailed event log that captures all L&TT diagnostic interaction with the product, all SCSI commands sent and received by the program, and any software interactions or issues. By default, the event log is not accessible until the factory password has been entered. The information it contains is intended for use by L&TT programmers as a tool for debugging software issues within the program itself.

If you experience a software problem with L&TT:

1. Run L&TT and select Preferences from the Options menu.

2. Check the Add I/O history to event log option and click OK.

3. Exit L&TT and then restart it.

4. Replicate the problem encountered.

5. Using Windows Explorer, navigate to the logs

directory in the L&TT installation directory. Locate the Eventlog.ltt file.

6. Attach the Eventlog.ltt file to an e-mail and send it to the L&TT team for diagnosis.

7. Return to L&TT and select Preferences from the Options menu.

8. Uncheck the Add I/O history to event log option and click OK. This option should not be left enabled because it can potentially use hundreds of megabytes of disk space.

In the log directory you may also see other event log entries such as

EventLog_backup1.ltt, EventLog_backup2.ltt, EventLog_backup3.ltt, and so on.

The versions of the event log are numbered in historical order.


71

Additional Functionality

7

This chapter describes additional features of the program that are not covered elsewhere in this guide.

■

■

Setting Software Preferences

Using the Internet Update Functionality

■

■

■

■

Using Passwords

Using the Front Panel Function

Using the Move Media Function

Performing Manual Product Identification


72


Setting Software Preferences

L&TT has many user-definable preferences that control various elements of the program. To access the L&TT preferences:

To set the preferences in the Windows version of L&TT:

Select Preferences from the Options menu. The preferences dialog is displayed

as shown in Figure 18 .

Figure 18: L&TT Preferences dialog box (default settings shown)


73


To set the preferences in the CSI version of L&TT:

From the Main screen, use the preferences

command to display the

Preferences screen.

Figure 19: L&TT preferences dialog box (CSI version)

Available Options

The following list describes the available options. Some options are not available with CSI versions of L&TT.

■

■

Show Scan Details (Windows only)—Enabling this option causes L&TT to show the SCSI bus scanning process in the Device List screen when the program is first started. This option is disabled by default.

Show Instructions (Windows only)—Enabling this option causes L&TT to display instructions in the Device List screen. These instructions provide information corresponding to the function displayed in the Main screen. More experienced users may want to disable this option.

■

■

Firmware File Path—This is the location where L&TT stores and accesses firmware files on your local system. When using the “Get Firmware From

Web” feature, firmware files are automatically downloaded to this directory.

Log File Path—This is the location where L&TT stores and accesses log files on your local system. The logs that are stored here are the support and event logs.


74


■

Script File Path—This is the location where L&TT stores and accesses device analysis rules files. This is also the default location for SCSI scripts.

Note: For all of the previous three options, the default location of the directory is the

L&TT Installation directory.

■

■

■

■

■

■

Display initial dialog at startup to choose I/O mode etc. (Windows

only)—Enabling this option causes the L&TT splash screen to be displayed when the program is started. From the splash screen, you can select the I/O mode and other options.

Check for updates on the Web (Windows only)—When this option is enabled, L&TT uses an available Internet connection to look for product updates such as firmware upgrades, new device analysis rules, and new versions of L&TT. The software performs this check once every 24 hours.

This functionality is only available if you have an Internet connection. For more information, see the “Internet Update Functionality” section later in this chapter.

Display dialogs for I/O pending more than 2 minutes (Windows

only)—When this option is enabled, L&TT displays a status update dialog box during long SCSI operations.

Add I/O history to Event Log—Enabling this option causes L&TT to log all

SCSI commands that are sent or received into a log file.This option requires a large amount of disk space and should only be used when requested by L&TT development personnel to aid in the debugging of a potential issue with

L&TT. For more information, see

Using the Event Log .

Data Phase Limit for I/O History—When the Add I/O History to Event

Log option is enabled, this option limits the amount of data recorded to the log file for each SCSI command to the number of bytes specified. The default is 128 bytes. To specify a data phase limit, enter any positive number in this field. If you do not want to specify a limit, enter unlimited

.

Current password entered—This option lets you enter the factory password.

The currently entered password is displayed to the right of the option. If no password has been entered,

Not Set

is displayed.


75


Using the Internet Update Functionality

The Windows version of L&TT can automatically notify the user of the following conditions each time the program is started:

■

■

A new version of L&TT has been released

A new version of firmware is available for a connected storage device

■

A new version of device analysis rules is available for a connected storage device

This notification only occurs if the user has the Check for updates on web option enabled in the preferences dialog (this option is enabled by default).

If the Check for updates on web option is not enabled, select Get Files from

Web from the File menu to manually check for and download updates.

Note: L&TT will only check for updates on the Web once in a 24-hour period.


76


Using Passwords

A number of tool features are available only when enabled with a password. The password is intended to prevent inexperienced users from accessing functionality that may be particularly harmful to their system if used inproperly.

Setting Passwords

To set the password in the Windows version of L&TT:

1. Select Enable Factory Overrides from the Options menu. The Factory

Password dialog box is displayed.

2. Enter the password and click OK. Assuming the password is valid, you are now able to access the password-protected functions of L&TT.

To set the password in the CSI version of L&TT:

1. From the Main screen, enter the preferences

command. The Preferences screen is displayed.

2. Enter the number that corresponds to the password option. L&TT prompts you for the current password.

3. Enter the password. If the password is valid, then L&TT returns you to the

Preferences screen. You are now able to access the password-protected functions of L&TT.


77


Using the Front Panel Function

L&TT provides remote control of the front panel of selected library devices.

L&TT reads the contents of the front panel at regular intervals and displays the contents of the L&TT window either in graphic or text form. In addition, L&TT displays a representation of the library’s front panel buttons. Clicking a button simulates the user pressing the corresponding button on the library's front panel.

To access this functionality, select the library in the device list and click

Frontpanel on the main toolbar. The Front Panel screen is displayed as shown in

Figure 20

.

Figure 20: Front panel screen


78


Using the Move Media Function

Most supported libraries and autoloaders support a set of commands for moving media from one location to another within the device. Whenever possible, L&TT takes advantage of this functionality to provide a convenient way to move media within a library or autoloader. This functionality is supported in both the GUI and

CSI versions of L&TT.

With the Windows version of L&TT, the Move Media functionality is incorporated into the Front Panel screen. To access this functionality:

1. Select a supported library or autoloader from the device list and click

Frontpanel on the main toolbar (the Frontpanel button is grayed out if both the Move Media and Front Panel functions are not supported for the selected device).

2. On the Front Panel screen, click the Move Media tab (this tab is not available if the Move Media function is not supported for the selected device).

The Move Media screen is displayed.

Figure 21: Move Media screen


79


The Move Media screen is divided into two sections showing all available source and destination drives, slots, and mailslots. To move media from one location to another, selected the desired source and destination locations and click Perform

Move.

Note: Only one item can be moved at a time, so it is not possible to select multiple source or destination locations. The Perform Move button is grayed out until a valid source and destination have been selected.

With the CSI version of L&TT, from the Device Information screen for a supported library or autoloader, use the movemedia

command to access the

Move Media screen. This screen is identical to the Cartridge Inventory screen accessed with the inventory

command with the exception of the screen name shown in the top line. Use the standard keyboard commands (Ctrl+U, Ctrl+D) to scroll through the list. To perform the move, use the move

command.

move <source> <destination>

The values used for <source> and <destination> are a combination of the letter s for slot, d

for drive, or m

for mailslot, and the number of the device. Two examples are given to illustrate this.


80


■

Example 1

Figure 22: Move Media screen - example 1a

In the example shown in

Figure 22

, to move media from Slot 4 to Slot 3, enter the following command: move s4 s3

The following screen results:

Figure 23: Move Media screen - example 1b


81


■

Example 2

Figure 24: Move Media screen - example 2a

In the example shown in Figure 24 , to move media from Drive 1 to Mailslot 3,

enter the following command: move d1 m3

The following screen results:

Figure 25: Move Media screen - example 2b


82


Possible Move Media Error Situations

The following errors may be encountered when attempting to move media through

L&TT:

Note: These errors are less common with the Windows version of L&TT because the user interface reduces the number of possible error situations.

1. The source is empty.

2. The destination is full.

3. The picker is full with some other media.

4. The source and destination are the same.

5. Invalid arguments were provided (for example, the slot number is too high or no mail slots on the system).

6. Slot to slot is not supported with this device (you must move slot to drive or drive to slot).

7. The command was acceptable, but there was a SCSI error performing the move. L&TT provides the SCSI error message along with the sense data.


83


Performing Manual Product Identification

This feature (which requires a password) allows an arbitrary device to be mapped as a specific device family within L&TT. This feature is most commonly used when the product ID (SCSI inquiry) string does not match the string expected by

L&TT. The string may have been changed or corrupted, or the product is operating in “boot code” mode.

To manually identify a device:

1. Select a product in the device list.

2. Select Manual Product Identification from the Function menu.

3. Choose the product family that best matches the selected device.

Note: For L&TT versions prior to 2.7 SR2a, manual product identification (previously called override mapping) was performed by right-clicking the device in the device list and choosing the appropriate product family.

Select the product family that best matches the device. The choices are:

■

■

DDS Drive

DDS Autoloader

■

■

■

■

■

■

■

■

Ultrium Drive

DLT/SDLT/DLT1 Drive

DLT/Ultrium Library

1/8 DLT Autoloader

1/8 Ultrium Autoloader

AIT Drive

AIT Library

AIT Autoloader

■

■

■

■

■

ESL Library

MSL Library

TL89x Library

MO Drive

MO Library


84


■

■

■

STK 9840 Drive

STK Library

SCSI-FC Bridge

■

■

4Runner Bridge

Interface Manager

When manual product identification is enabled, L&TT automatically operates in a restricted mode. In this mode, the firmware update options are pre-selected to enable selection of firmware for any product ID and also set the "update product

ID" option. To update the product ID, select the proper firmware file and click the

Start Update button.


85

Advanced Installation Topics

8

Windows Installation Topics

Installation Types

There are currently two main Library & Tape Tools InstallShield bundles:

1. L&TT Installer, English, End-User Type (only catalogs for current version)—This is an end-user bundle for customers that has been optimized for size, so downloads are quick. This version can be found on the HP customer websites and allows viewing of support tickets from the same tool version only.

2. L&TT Installer, English, Support Type (catalogs for current and all legacy versions)—This is an internal HP support personnel bundle. This version contains the catalogs (files that contain all the strings used in the application) for the current and all previously released versions (back to 2.5). Support personnel can read support tickets generated by the current or any previous version of L&TT.

Other Changes to the System

The L&TT installation adds the following keys to the Windows registry:

HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\HP Library

& Tape Tools

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentV ersion\Uninstall


86


Reboot Criteria

Under some circumstances, the installation process requires a reboot of the system. A reboot is only required in the following situations:

1. If your system requires ASPI or an upgrade to your currently installed version, you will need to reboot.

On Windows NT and 2000, ASPI is not installed as part of the operating system, so if a reboot is unacceptable, do not select the check box for this option in the installation process. If you choose not to install ASPI, then you must use the Miniport driver (Miniport I/O mode) to scan for devices.

However, problems may arise when using the Miniport I/O mode with devices that use non-standard OS drivers, or are “claimed” by other applications or the

OS. When using the Miniport I/O mode when a device is claimed, you may have to shut down your backup/storage application services to make the device accessible to L&TT. Alternatively, using the ASPI I/O mode may make the device accessible without requiring any further action.

2. If the installation program detects an older version of the comctl32.dll installed on your system, then it will automatically upgrade the this file to the current revision level, and a reboot is required. This file is the Windows

Common Control library, and it is a required component of Windows. If you are running Internet Explorer 4 (with Service Pack 2) or a later version, then you already have the correct version of the Windows Common Control library.


87


Files Installed on the System

During installation, L&TT files are installed in the following directories:

Table 2: L&TT installation directory locations

Operating System

HP-UX, Linux, and Tru64

Netware

Windows

Directory Location

/opt/ltt

(main executable is hp_ltt )

SYS:System\hpltt

(main executable is hp_ltt.nlm

)

C:\Program Files\HP Library & Tape Tools

(main executable is hp_ltt.exe

)

Several sub-directories are created under the main installation directory. These sub-directories are as follows:

■

Catalogs—This is the location where the message strings for the software are kept. The end-user version has only the catalogs for the latest version of code.

With the support personnel installation, catalogs are included for previous versions (back to version 2.5), so support tickets generated by these versions can be viewed.

■

■

■

■

Firmware—This is the default directory where firmware files are kept. When

L&TT is first installed, this directory is usually empty (unless specific firmware images were bundled - such as the 2.7 SR2 release that includes firmware for DDS3 write recalibration). The name and location of the firmware directory can be changed from Options >> Preferences.

Logs—This is the default directory where L&TT saves event logs and support tickets. This directory is also used to store any script-generated files such as baseline files, results files, and so on.

Misc—This directory is used to hold test data files and L&TT history for the specific devices on the system. These files are used by L&TT itself and not intended for direct viewing.

Scripts—This directory contains all the device analysis rules, add-on tests, and SCSI script files. For more information, see Chapter 5, “Tests and Utility

Functions.”


88


With Windows installations, in addition to the files installed in the main installation directory, some files are installed outside of the main installation directory. If ASPI installation is selected or required, the following files are added/updated (assuming that the Windows system directory is

C:\WINNT

):

■

■

C:\WINNT\System\winaspi.dll

C:\WINNT\System32\wnaspi32.dll

■

C:\WINNT\System32\drivers\aspi32.sys

If the comctl32.dll (Windows Common Control library) needs to be updated (see the “Reboot Criteria” section below) the following file is updated (assuming that the Windows system directory is

C:\WINNT

):

C:\WINNT\System\winaspi.dll

Other Changes to the System

The same information that the Windows version of L&TT stores in the Windows registry is stored as a text file for the Unix versions. This text file is located in the following directory:

■

HPUX & Tru64:

■

/.lttreg

Linux:

/root/.lttreg


89

Frequently Asked Questions

9

This chapter addresses several of the most common questions regarding L&TT software.


90


Windows Environment

How do I run L&TT from a CD-ROM?

It is possible to create a version of L&TT that can run directly from a CD-ROM without the need for installation or alteration of registry settings. This feature is most useful on Windows NT and Windows 2000. On other Windows platforms, it requires WINASPI to be installed.

To create a version of L&TT that can run from a CD-ROM drive:

1. Fully install L&TT to your computer. If desired, also install any desired firmware files into the firmware subdirectory.

2. Remove the logs directory from the L&TT install directory.

3. Write the contents of the L&TT install directory to the root directory of the

CD-ROM and close the CD-ROM.

4. Put this CD-ROM into any Windows system and run HP_LTT.exe from the root directory.

How do I shut down the application in the taskbar?

Under certain circumstances, L&TT may not completely shut down. To completely terminate the application:

1. Press Ctrl+Alt+Del.

2. Select Task Manager.

3. Click the Processes tab.

4. Select the process named HP_LTT.exe and click End Process.


91


Why can’t I uninstall L&TT or install a new version?

If you have problems uninstalling L&TT or cannot install a new version after installing or uninstalling a previous version:

Caution: The following procedure involves editing the Windows registry. HP recommends backing up the registry before attempting this procedure.

1. Use Windows Explorer to delete the entire Library & Tape Tools directory from the original location (the default location is c:\program files).

2. Do the following to start the registry editor: a.

Click Start.

b.

Click Run.

c.

In the Open text box, enter regedit

or regedit32

, depending on which OS you are using.

3. In the registry editor, navigate to the following folder:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

4. Locate the following folder:

{DEAEEE8A-2478-4A1E-AF90-1A2022987EF1}

Note: The actual name of the subfolder in Step 4 may differ, depending on the current machine and the current version of L&TT being used.

5. Right-click the folder and click Delete from the popup menu to delete the folder.

6. Close the registry editor.


92


How do I configure e-mail to send support tickets?

To successfully send a support ticket via e-mail directly from L&TT, you must have a MAPI-compliant e-mail client set up for outgoing e-mail. Even if e-mail software (such as Outlook or Outlook Express) is not installed, you can configure a simple e-mail account using the Internet Connection Wizard that comes with

Internet Explorer. To access the Internet Connection Wizard:

1. Launch Internet Explorer. If this is the first time to launch Internet Explorer on this machine, the Internet Connection Wizard is displayed automatically.

Follow the instructions until you reach the step that asks whether an Internet e-mail account should be set up. Answer Yes and skip to Step 5. If this is not the first time to launch Internet Explorer on this machine, proceed with

Step 2.

2. Select Internet Options from the Tools menu.

3. Select the Connections tab.

4. Click Setup at the top of the dialog to start the Internet Connection Wizard.

5. Enter a display name (this is the “From” name in the e-mail) and click Next.

6. Enter the return e-mail address and click Next. If there are no e-mail accounts on this system that will be monitored, use your regular e-mail address at which you can be contacted by the recipient of the support ticket.

7. Enter bogus as the address for the incoming mail server.

8. In the SMTP mail server field, enter the address of any SMTP mail server within the firewall of your organization that accepts SMTP send requests and click Next. If you do not know which address to use, contact your local system administator or check the mail account settings on your regular e-mail account.

9. If your SMTP server requires a login to send e-mail (most sites only require a login for incoming mail), you must provide proper account information.

Otherwise, you can enter bogus in both fields. Click Next.

Your e-mail is now configured for outgoing mail delivery.

Does L&TT use any system resources in the background?

L&TT is an application, not a service. No part of the application uses any system resources unless the application is manually launched by the user.


93


CSI Environment

How do I set the password?

With a few exceptions, you may at any time enter the options

command to display the Options dialog. The password may be set from this dialog.

Notable exclusions:

■

■

You may not enter the Options dialog when you are already in the Options dialog.

You may not enter the Options dialog when you are past the first screen in either the Firmware dialog or the Test dialog.

For instructions on setting the password, see Setting Passwords

.

Why does my display not show any text or only a single line of text on my HP-UX system?

Display problems can happen for two reasons:

■

If TERM, COLS, and ROWS are set incorrectly there can be problems.

Execute the following command:

■

/opt/ltt/hp_ltt -o displaytest

Follow the prompts to let L&TT analyze your settings.

If the patch level of the host machine is too low, curses may not function properly (10.20 systems only). Be sure to apply patch B6378DA or higher.


94


Why doesn’t L&TT for HP-UX “see” some of my devices?

Several things can prevent L&TT from seeing a device in HP-UX:

■

■

If a device shows up in an I/O scan as “NO_HW,” this means that the device was previously visible to the system, but currently is not. This could be because the device was unplugged from the SCSI bus or powered down.

L&TT does not support the NIO bus type. If your system has an HSC or PCI bus, connect your device to that bus. If your system does not have an HSC or

PCI bus, unfortunately, L&TT will not work for you.

■

■

The device is connected to an unsupported HBA. Connect the device to an

HBA with a supported driver. L&TT supports HBAs with the following drivers:

— c720

— c8xx

— fcpdev

— fcpmux

If a device shows up in the I/O scan as “unclaimed,” you may have to install or enable the tape driver kernel module using the SAM tool.


95


Why doesn’t L&TT for Tru64 “see” some of my devices?

Whenever you connect or remove a device, you must reconfigure the CAM and hardware manager layers. Furthermore, Tru64 does not support hot swapping of

SCSI devices. To reconfigure the CAM and hardware manager layers:

1. Close L&TT.

2. Use the following command to check for stale devices:

/sbin/hwmgr show scsi -full | grep stale

3. Remove any stale devices. If you are not sure whether a device is stale or not, remove it anyway. Devices can be rediscovered later. Use the following command to remove a device:

/sbin/hwmgr -delete scsi -did <SCSI ID>

4. Rescan the SCSI bus.

/sbin/hwmgr scan scsi

5. Rescan the CAM layer.

/sbin/scu scan edt

6. Run the following commands to verify the SCSI devices:

/sbin/hwmgr show scsi

/sbin/scu show edt

7. Restart L&TT.

Why doesn't L&TT for Linux "see" some of my devices?

To detect a surrogate SCSI device, you must configure the modules.conf file for the new device you have connected. After modifying this file, reboot the computer so that the new device is recognized by the scsi/sg layer. Linux does not support hot swapping of SCSI devices. To reconfigure the modules.conf file:

1. Login as root.

2. Edit the following file: vi /etc/modules.conf

3. Add the following line as appropriate: add options scsi_mod max_scsi_luns=128

4. Reboot the computer.


96


How do I disconnect a SCSI device in Tru64?

1. Locate the SCSI device in hardware manager:

/sbin/hwmgr -show scsi

2. Use the following command to delete the SCSI device.

/sbin/hwmgr -del scsi -did <SCSI ID>

3. Disconnect the device.

4. Make sure that you have removed the corresponding SCSI cable from the

HBA.

How do I connect/disconnect a SCSI device in Linux without rebooting?

■

To add a new device, connect the device and run the following command:

■ echo "scsi add-single-device <hostid> <busid> <targetid>

<lunid>" >/proc/scsi/scsi

To remove a device, run the following command and disconnect the device.

echo "scsi remove-single-device <hostid> <busid> <targetid>

<lunid>" >/proc/scsi/scsi


97

index

A

add I/O history to event log option

71 ,

75

additional information, finding

15

allow firmware downgrading option

45

allow selection of any firmware file option

46

ASPI

described 24

support

17

attach additional event log option

68

attach result log option

68

audience

9

authorized reseller, HP 12

B

By Connection tab

27

By Product tab

26

C

cartridge command

37

cautions

changing devices 26

editing the Windows registry

92

exclusive use of device by L&TT 44

improper script usage

58

interrupting firmware update

48

swapping SCSI devices

26

tests destructive to data

52

changing devices, caution 26

check for updates on the Web option

40

,

75 ,

76

clear command

57

comctl32.dll

18

,

89


Command Help screen (CSI)

35

commands cartridge

37

clear 57

detail

57

exit 35

find

57

,

69

firmware

48

load 69

options 49

page

57 ,

69

picktest 57

preferences

74 ,

77

review

48 ,

57

select 35 ,

36

start 48 ,

57

support

69

test

57

view

69

Common Control Library, Windows

18

,

89

compatibility matrix

14

compression test

53

connectivity test

52

conventions

document 10

text symbols

11

current password entered option

75

D

data phase limit for I/O history option

75

detail command 57

98

device analysis test 52

described 55

using

55

Device Information screen

CSI

36 ,

37

GUI 27

device list (GUI)

26

device self-test

52

display dialogs for I/O pending more than 2 minutes option

75 display initial dialog at startup option 75

DLT firmware update (FUP) creation test

53

DLT SRAM check tests

53

document conventions

10

prerequisites

9

related documentation

10

Drive Information tab 29

E

editing the Windows registry, caution 92

email setup 68 ,

93

Email Support Ticket dialog box (GUI) 67

emailing, support ticket 62 ,

67

event log

described 71

using

71

exclusive use of device by L&TT, caution

44

exit command

35

F

Factory Firmware Overrides dialog box (GUI)

45

features

13

find command

57 ,

69

firmware acquiring (CSI)

47

advanced options (GUI)

45

allow downgrading

45

allow selection of any file

46

directory

40


Index downloading

40 ,

41

files, acquiring

40

selecting files

42

update activity log

44

update product ID option

46

uploading to devices

44

uploading to devices (CSI)

48

viewing revision history

43

firmware command

48

firmware file path option

74

Firmware Management screen, GUI

31

Front Panel function

78

Front Panel screen (GUI)

78

G

Get Files from Web dialog box (GUI)

42

, 60

Get Files from Web functionality 41 ,

59

getting help 12

H

help, obtaining

12

HP authorized reseller

12

technical support

12

HP-UX installing L&TT

20

starting L&TT

34

I

I/O mode

ASPI 18 ,

24

Miniport 18 ,

24

,

26

icons, GUI and CSI

16

improper script usage, caution

58

initialize element status test

54

installation

ASPI 17

changes to Windows registry

86

directories created

88

files installed

88

HP-UX

20

99

Linux

20

NetWare

19

problems installing or uninstalling

92

reboot criteria

18 ,

87

Tru64 20

types of 86

Windows

17

installation check feature 23 ,

24

Instructions tab

27

Internet Connection Wizard

93

Internet Explorer

18

,

93

Internet update functionality, using

76

interrupting firmware update, caution 48

L

L&TT display problems

94

features

13

main screen layout (GUI) 25

problems seeing devices 95 ,

96

running from a CD-ROM 91

safeguards, disabling 49

splash screen

23

starting

for HP-UX 34 for NetWare 34

for Tru64

34

for Windows

22

supported operating systems

14 supported products 14

terminating

91

use of system resources

93

lateral motion test

54

library exerciser test

53

Linux installing L&TT

20

starting L&TT 34

load command

69

log directory

61

log file

61

log file path option 74


LTO firmware update (FUP) creation test 53

LTO thermal test 54

M

Main screen (CSI)

34

manual product identification feature

84

MAPI-compliant email programs

68

media validation test

52

Miniport

24

,

26

driver 18

I/O mode 18

MO configuration test + reset

54

N

navigation, screen

35

NetWare installing L&TT

19

starting L&TT

34

O

options command

49

Options screen (CSI)

49

P

page command

57

, 69

password entering

49

obtaining

45 ,

49

setting

77

,

94

using

77

picktest command

57

preferences

available options 74

setting

73

preferences command

74 ,

77

Preferences dialog box

CSI

74

GUI 73

prerequisites

9

Index

100

R

read/write test

52

related documentation

10

review command

48

,

57

S

Scan tab

26

screens

Command Help (CSI)

35

Device Information (CSI) 36 ,

37

Device Information (GUI)

27

,

29

device list (GUI)

26

Email Support Ticket dialog box (GUI)

67

example support ticket with normal detail

(GUI) 66

Factory Firmware Overrides dialog box

(GUI) 45

Firmware Management (GUI)

31

Front Panel (GUI) 78

Get Files from Web dialog box - scripts tab

(GUI) 60

Get Files from Web dialog box-firmware tab

(GUI) 42

L&TT main screen (GUI)

25

Main (CSI) 34

navigating 35

Options (CSI)

49

Preferences (CSI) 74

Preferences (GUI)

73

Support Ticket Generation (GUI)

33

Tabular View

64

Tests (GUI)

32

script file path option 75

scripts downloading

59

scripts directory

58

SCSI scripts

51

select command

35

,

36

show instructions option 74

show scan details option

74

skip this dialog in the future

24


Index splash screen

23

start command

48 ,

57

support command

69

support resources

15

support ticket converting to HTML

61 detail level 61 ,

65

email setup

68 ,

93

emailing

62

,

67 ,

68

example screen

66

generating

61 ,

62 ,

69

information reported 70

log file 61

saving

62

tabular view, using

63

viewer

61

viewing 62 ,

63 ,

69

Support Ticket Generation screen (GUI)

33

swapping SCSI devices, caution 26

symbols in text 11

T

tabs

By Connection 27

By Product 26

Drive Information

29

Instructions

27

Scan 26

Tabular View window

64

taskbar

25

technical support, HP

12

test command

57

tests built-in

52 descriptions 52

destructive to media, caution

52

device analysis

55

overview

51

running (CSI)

57

running (GUI)

56

script-based

53

viewing (CSI)

57

101

viewing (GUI)

56

Tests screen

GUI 32

text symbols

11

Tru64 installing L&TT

20

starting L&TT 34

U

update product ID option

46

utility functions

51

described 58

using

58

V

view command 69

W

websites

HP support

40 ,

47

L&TT tapetools 15

winaspi.dll 89

Windows

ASPI support

17

Common Control Library

18 ,

89

installing L&TT

17

Internet Explorer

18

,

93

reboot criteria

18

starting L&TT

22

Index


102

Figures

1 L&TT splash screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2 L&TT main screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3 Device Information screen showing a standalone device . . . . . . . . . . . . . . . . . . . . . . . . 28


5 Firmware Management screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6 Tests screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

7 Support Ticket Generation screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

8 CSI Main screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

9 Command Help screen accessed from the Main screen. . . . . . . . . . . . . . . . . . . . . . . . . . 35

10 Device Information screen for a standalone device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36


12 Get Files from Web dialog box—Firmware tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

13 Factory Firmware Overrides dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

14 Get Files from Web dialog box—Scripts tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

15 Tabular View window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

16 Example support ticket with normal detail (Windows version). . . . . . . . . . . . . . . . . . . . 66

17 E-mail Support Ticket dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

18 L&TT Preferences dialog box (default settings shown) . . . . . . . . . . . . . . . . . . . . . . . . . 73

19 L&TT preferences dialog box (CSI version) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

20 Front panel screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

21 Move Media screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79






Tables

1 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 L&TT installation directory locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88


HP library and tape tools User guide

Assistant Bot

user guide

hp StorageWorks library and tape tools

contents

Contents

about this guide

Overview

Intended Audience

Prerequisites

Conventions

Document Conventions

Text Symbols

Getting Help

HP Technical Support

HP Authorized Reseller

Introduction

Software Features

Supported Products and Operating Systems

Finding Additional Information

Getting Support

Installation

Installing L&TT for Windows

Installation Procedure

Reboot Criteria

Installing L&TT for NetWare

Installing L&TT for HP-UX, Tru64, and Linux

Basic Operation

Starting L&TT

Using the Splash Screen

I/O Mode

Installation Check

Skip This Dialog in the Future

Application Window Layout

Using the Device Information Screen

Standalone Devices

Library and Autoloader Products

Using the Firmware Management Screen

Using the Tests Screen

Using the Support Ticket Generation Screen

Starting L&TT

Navigating the Screens

Using the Device Information Screen

Standalone Devices

Library and Autoloader Products

Firmware Management

Acquiring Firmware Files

Using the Get Files from Web Functionality

Accessing the Get Files from Web Dialog Box

Selecting and Downloading Updated Firmware Files

Viewing Firmware Revision History

Uploading Firmware to Devices

Advanced Options

Acquiring Firmware Files

Uploading Firmware to Devices

Advanced Options

Tests and Utility Functions

Test Descriptions

Built-In Tests

Script-Based Tests

Using the Device Analysis Test

Running the Tests (GUI Environment)

Viewing Test Results

Running the Tests (CSI Environment)

Viewing Test Results

Using the Utility Functions

Downloading New and Updated Scripts

Support Ticket Generation

Generating and Viewing a Support Ticket

Generating a Support Ticket

Viewing a Support Ticket

Using the Tabular View

Setting the Detail Level

Sending a Support Ticket by E-mail

Generating and Viewing a Support Ticket

Common Information Reported for All Products

Device-Specific Information Reported

Using the Event Log

Additional Functionality

Setting Software Preferences