Panasonic KX-TVS225 Digital Answering Machine

Panasonic KX-TVS225 Digital Answering Machine
Voice Processing System
Subscriber's Guide
Model
KX-TVS95/KX-TVS125
KX-TVS225/KX-TVS325
Thank you for purchasing the Panasonic Model KX-TVS95/KX-TVS125/
KX-TVS225/KX-TVS325 Voice Processing System.
Please read this manual carefully before using this product and save this manual
for future use.
Subscriber’s Guide
Introduction
Thank you for purchasing the Panasonic Model KX-TVS95/KX-TVS125/
KX-TVS225/KX-TVS325 Voice Processing System.
The Panasonic Voice Processing System (VPS) is a powerful tool used to
manage your voice communications and increase your productivity through the
use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you
can:
• Send a message to one or more people inside or outside of your office.
• Transfer messages (with your annotation) to other VPS subscribers.
• Receive messages from any touchtone telephone.
• Be called at an outside telephone or be notified through your beeper,
when there are messages stored in your mailbox.
• Be notified by the message-waiting lamp on your extension that there
are messages stored in your mailbox.
• Screen your calls.
• Create a "Personal Custom Service" for your callers.
• And more...
List of Enhancements
Compared to the KX-TVS90/KX-TVS120/KX-TVS220/KX-TVS320 Voice
Processing System, these models are enhanced by the following new features:
• Personal Custom Service
Allows a subscriber to set the following Custom Services in her personal
greeting (Personal Custom Service):
• Transfer to Mailbox
• Transfer to Extension
• Transfer to Outside
• Custom Service
• VM Service (Voice Mail Service)
• AA Service (Call Transfer Service)
A caller can select a desired service from those above while listening to
the personal greeting or recording a message. (See 4.19 Setting
Personal Custom Service.)
• Subscriber Tutorial
When a subscriber accesses her mailbox for the first time, the VPS
guides her to set up the mailbox with some Help messages. Simply by
following the messages, she can set up these items:
• Password
2
Subscriber’s Guide
•
•
•
Owner’s Name
Personal Greetings (No Answer Greeting/Busy Greeting/After Hours
Greeting)
(See 1.2 Subscriber Tutorial.)
Toll Saver
Allows a subscriber to check her mailbox from a pre-assigned DID/
Caller ID number without necessarily making the VPS answer the call.
Without Toll Saver, the VPS will always answer the call and therefore
she will incur toll charges. With Toll Saver, the VPS can let her know that
there are no new messages without answering her call. (See 4.18
Setting Telephone Numbers for Toll Saver.)
Getting Started
Numbers to Know
You must have the following information before you begin:
• The extension number(s) of the VPS.
• Your mailbox and extension number.
• The System Manager’s phone number.
Basic Steps
When using your mailbox for the first time, you must read "Section 1:Mailbox
Setup" and perform the key setup procedures described. You must customize
your mailbox before sending or receiving messages.
Identify yourself as the owner of your mailbox by setting the following:
• Recording Personal Greetings
• Recording Your Name
• Setting Your Password
•
•
•
This symbol identifies important notes about the operation being
described.
The voice prompt will guide you in every step of programming.
Some features described in this manual are available with APT/
DPT Integration only. APT Integration is only available for the KXTVS95.
Panasonic World Wide Web Address: http://www.panasonic.com
for customers in the United States or Puerto Rico.
3
Subscriber’s Guide
Structure of the Manual
This manual consists of the following sections:
Section 1
Mailbox Setup
Describes the procedures for customizing your mailbox.
Section 2
Receiving Messages
Explains how to access and manage received messages.
Section 3
Sending Messages
Tells you how to send messages, including recording and delivery.
Section 4
Special Features
Describes how to set up the special features for your mailbox.
Appendix
Glossary
4
Subscriber’s Guide
Table of Contents
1
Mailbox Setup ............................................................... 7
1.1
Logging in to Your Mailbox ............................................................ 7
1.2
Subscriber Tutorial......................................................................... 8
1.3
Changing and Erasing Personal Greetings.................................. 11
1.4
Changing and Clearing Your Password....................................... 13
1.5
Changing and Erasing Your Name .............................................. 13
1.6
Service Access Commands ......................................................... 14
2
Receiving Messages .................................................. 15
2.1
Receiving Messages.................................................................... 15
2.2
Replying to Messages.................................................................. 16
2.3
Message Transfer ........................................................................ 17
2.4
Accessing Your Mailbox from an Outside Telephone .................. 19
3
Sending Messages ..................................................... 20
3.1
Delivering Messages to Other Subscribers.................................. 20
3.2
Checking Mailbox Distribution...................................................... 22
3.3
Setting up an External Message Delivery List ............................. 22
3.4
Sending External Delivery Messages .......................................... 23
3.5
Receiving External Delivery Messages........................................ 25
3.6
Replying to External Delivery Messages ..................................... 26
3.7
Checking and Setting External Message Delivery Status............ 26
4
Special Features ......................................................... 28
4.1
Call Transfer Status ..................................................................... 28
4.2
Covering Extension...................................................................... 28
4.3
Incomplete Call Handling Status.................................................. 29
4.4
Message Reception Mode ........................................................... 30
4.5
Personal Group Distribution Lists ................................................ 31
4.6
Deleting Group Distribution Members.......................................... 32
4.7
Deleting Group Distribution List Names....................................... 32
5
Subscriber’s Guide
4.8
Message Waiting Notification....................................................... 32
4.9
Interview Mailbox ......................................................................... 35
4.10
Recording Personal Greetings for Caller ID................................. 36
4.11
Assigning Caller ID Numbers for Personal Greeting for Caller ID..... 37
4.12
Personal Caller Name Announcement......................................... 38
4.13
Live Call Screening ...................................................................... 40
4.14
Recording a Two-Way Conversation ........................................... 40
4.15
Setting Telephone Numbers for Call Forwarding to CO .............. 41
4.16
Remote Call Forwarding Set........................................................ 42
4.17
Setting Telephone Numbers for Call Transfer to CO ................... 44
4.18
Setting Telephone Numbers for Toll Saver.................................. 45
4.19
Setting Personal Custom Service ................................................ 46
A
A1
Appendix ..................................................................... 49
Quick Reference .......................................................................... 49
Glossary ............................................................................. 50
6
Subscriber’s Guide
1
1.1
Mailbox Setup
Logging in to Your Mailbox
Before you access Subscriber Services, you must first open your mailbox.
FROM YOUR EXTENSION
or
Extn. No. of VPS
FROM ANOTHER EXTENSION
Enter the extension
number of the VPS.
Off-hook.
FROM YOUR EXTENSION
(When the Direct Mailbox Access is enabled)
IF YOU HAVE SET YOUR PASSWORD
Password
+
#
Enter the password and press #.
1
2
3
4
5
( 6
WHEN YOU LOG IN FOR THE FIRST TIME
Go to Section 1.2 Subscriber Tutorial
to set up your mailbox, then repeat
the procedure here from the beginning.
To receive a message
To deliver a message
To check the mailbox distribution
For automated attendant status
For mailbox management
For other features)
To end this call
Follow the prompt according to your needs.
7
Subscriber’s Guide
FROM ANOTHER EXTENSION
IF YOU HAVE SET YOUR PASSWORD
#
+ 6
Press # and 6.
Password +
+ Mailbox no.
Press and enter
your mailbox number.
Enter the password
and press #.
1
WHEN YOU LOG IN FOR THE FIRST TIME
Go to Section 1.2 Subscriber Tutorial
to set up your mailbox, then repeat
the procedure here from the beginning.
#
2
3
4
5
( 6
To receive a message
To deliver a message
To check the mailbox distribution
For automated attendant status
For mailbox management
For other features)
To end this call
Follow the prompts according to
your needs.
1.2
Subscriber Tutorial
When you access your mailbox for the first time, the VPS guides you to set up
the mailbox with some Help messages. Simply by following the messages, you
can set up these items:
• Password
• Owner’s Name
• Personal Greetings (No Answer Greeting/Busy Greeting/After Hours
Greeting)
Callers will hear your personal greeting message(s) after reaching your
mailbox. If you set Personal Custom Service menus in your mailbox, you should
record the appropriate greeting message(s) to guide callers to select a desired
service (e.g., Transfer to Outside) among the preset Personal Custom Services
(see 4.19 Setting Personal Custom Service). Personal greeting messages for
Voice Mail Service are always followed by a tone and a chance to leave a
message. Therefore, your personal greeting should say "please leave a
message at the tone"; otherwise your callers may be confused.
•
•
8
The System Administrator or the System Manager must authorize
this feature before it can be used.
You may be asked to enter a default password after logging into
your mailbox. If you do not know this password, ask your System
Administrator.
Subscriber’s Guide
IF NEEDED
Subscriber’s
Main Menu
+
Default Password
#
Enter the default password
and press #.
Log into your
mailbox.
Welcome to the Panasonic Voice Mail System.
This is the Subscriber Tutorial service. In this
service, you can set your password, record your
name and record your personal greetings before
you use this system...
Listen to the Tutorial Top Menu before setting up your mailbox.
SET PASSWORD
You can set your password
to a maximum of 10 digits...
Listen to the Help message to set your password.
SET OR SKIP YOUR PASSWORD FOR THE FIRST TIME
Password
+
#
or
#
2
Enter the password and press #,
or press # to skip.
or
Press 2
to accept.
CHANGE OR CLEAR YOUR DEFAULT PASSWORD
1
Press 1
to change.
New Password
+
#
or
Enter the new password and press #,
or press # to clear.
#
2
Press 2
to accept.
9
Subscriber’s Guide
RECORD OWNER’S NAME
Please record your name.
It is used in the following way...
Listen to the Help message
to record Owner’s Name.
2
State the name
at the tone.
Press 2
to accept.
RECORD GREETINGS (NO ANSWER/BUSY SIGNAL/AFTER HOURS)
When any caller leaves a
message for your mailbox,
your Personal Greeting is
played before the recording...
Listen to the Help message to record greetings.
1
1
2
3
Press 1 to
end recording.
•
4
Record greeting
at the tone.
To review
To accept
To erase and
record again
To add
To erase and exit
If you decide to use the pre-recorded System Greeting,
you need to erase the greeting you recorded here. See
1.3 Changing and Erasing Personal Greetings.
CONFIRM YOUR SETTINGS
1
Press 1 to confirm your settings.
•
•
•
10
On-hook.
We strongly recommend that you set the password to 10 digits for
maximum protection against hackers. Please avoid using obvious
number combinations for the password.
The VPS guides you to record No Answer Greeting, Busy Signal
Greeting, and After Hours Greeting in this order.
The Help message for Personal Greetings is only played when you
record No Answer Greeting. It is not played for Busy Signal
Greeting and After Hours Greeting.
Subscriber’s Guide
1.3
Changing and Erasing Personal Greetings
After reaching your mailbox, callers will hear your personal greeting
message(s). You can record 3 kinds of personal greetings: No Answer
Greeting, Busy Greeting, and After Hours Greeting.
The VPS plays the appropriate message for each call.
Personal greeting messages for Voice Mail Service are always followed by a
tone and a chance to leave a message. Therefore, your personal greeting
should say "please leave a message at the tone"; otherwise your callers will be
confused.
1
Subscriber’s
Main Menu
5
2
1
3
No Answer
Busy Signal
After Hours
TO CHANGE
or
TO ERASE
Caller ID )
Follow the prompts
according to your needs.
( 4
Log into your
mailbox.
Press 5.
Press 1.
TO CHANGE
IF NEEDED
1
1
Press 1
to change.
1
Record greeting
at the tone.
Press 1 to
end recording.
3
4
To review
To erase and
record again
To add
To erase and exit
IF NEEDED
2
1
2
Press 2
to accept.
3
To change the No Answer
To change the Busy Signal
To change the After Hours
Follow the prompts
according to your needs.
On-hook.
TO ERASE
3
Press 3
to erase.
On-hook.
11
Subscriber’s Guide
•
•
•
•
12
Recording a Caller ID Greeting is available only when your COS
parameter is enabled. To record a Caller ID Greeting, see 4.10
Recording Personal Greetings for Caller ID.
Be sure to exit from the menu AFTER the greeting is accepted.
Otherwise the greeting will not be stored.
By system default, the maximum length of a personal greeting is 6
min.
It is recommended that you mention your name in each personal
greeting, because the regular announcement of name (see 1.5
Changing and Erasing Your Name) will be suppressed.
Subscriber’s Guide
1.4
Changing and Clearing Your Password
The VPS provides the option of assigning a password to your mailbox to protect
the messages stored there from unauthorized access. A password should be
no longer than 10 digits (using the keys 0-9). You can change your password at
any time. When setting your password, avoid using obvious number
combinations. If you forget your password, have your System Administrator or
System Manager clear it. You may then set a new one.
Subscriber's
Main Menu
5
Log into your mailbox.
Press 5.
New Password
+
#
or
2
1.5
Press 2.
Press 1.
2
#
Enter the new password and press #,
or press # to clear.
1
Press 2.
On-hook.
Changing and Erasing Your Name
The recording of your name informs callers that they have reached the correct
mailbox (for example, when transferring a message to a subscriber, they will
hear the subscriber’s name). In addition, if a caller does not know the mailbox
number, she may specify the mailbox by entering the first 3 or 4 letters of the
owner's name. The VPS will announce a series of recorded names from which
the caller may select.
TO CHANGE
Subscriber's
Main Menu
Log into your
mailbox.
5
3
Press 5.
Press 3.
1
2
or
Press 1. State the name Press 2.
at the tone.
TO ERASE
3
3
Press 3.
Press 3.
On-hook.
13
Subscriber’s Guide
1.6
Service Access Commands
Before routinely using the VPS, you should familiarize yourself with the Service
Access Commands shown in the Appendix.
The most important ones are the following:
#2
#6
#8
— pressing this during system prompts activates Custom Service. It
prompts you to access up to 100 Custom Service menus.
— pressing this during system prompts activates Voice Mail Service.
You can record a message after entering a mailbox number at the
prompt. You can also press followed by your own mailbox number
to log into your mailbox.
— pressing this during system prompts activates Automated Attendant
Service. It prompts you for an extension number and then attempts
to call your party. If she cannot take the call, the VPS will take some
suitable action.
Note
0
14
If you call the extension directly, the VPS cannot help you.
— pressing this during system prompts takes you to the previous VPS
menu. If you have lost bearings within Subscriber Service, use this
command to get you out.
— pressing this lets you listen to the whole menu (for Help).
Subscriber’s Guide
2
2.1
Receiving Messages
Receiving Messages
The VPS plays both the new and saved messages that are in your mailbox
along with the date, time, and sender information pertaining to each message.
Subscriber’s
Main Menu
Log into your
mailbox.
1
0
Press 1. Press 0.
To repeat the message
To replay the previous message
2
To play the next message
3 (+ 1 ) To erase the messages one by one
4
To reply to the message
Go to 2.2
5
To rewind
6
To fast-forward
7
To transfer
Go to 2.3
8
To scan messages
9
To save this message as new
1
1
+ 1
Select the appropriate message option.
•
•
•
•
When receiving your messages, you can skip the date, time, and
sender information attached to each message by pressing 6 .
It is possible to choose when to play the information attached to
each message—"before" or "after" the message—or to choose "no
playing" of the information. Please contact your System
Administrator or System Manager for more explanation.
When all messages are scanned, you will have 3 options
1
To replay the previous message
2
To play the next message
3
To play the entire message
Selection of option 3: "To play the entire message" can be carried
out only once.
If your System Administrator or System Manager has not enabled
the Delete Message Confirmation feature to your mailbox (see
"Delete Message Confirmation" in the Glossary), selecting option
3 a second time will erase the message.
The VPS will automatically erase messages after a specified
number of days. Your System Administrator or System Manager
controls the number of days to maintain the messages.
15
Subscriber’s Guide
2.2
Replying to Messages
This feature allows you to reply to the following types of messages:
(1) Messages transferred or delivered to your mailbox by other subscribers
(2) Messages with a Caller ID number
•
•
To reply to (1), you can send a message to the message sender
(other subscriber) or call her back. (The callback feature is
available only when the message sender has an extension
number.)
To reply to (2), you can call back the message sender with the
Caller ID number attached to the message (Caller ID Callback).
The Caller ID Callback feature is available only if you are using a
Panasonic KX-T series telephone system with APT/DPT
Integration (see "APT Integration" and "DPT Integration" in the
Glossary) and the System Manager has enabled this feature.
TO RECORD A MESSAGE
Subscriber’s
Main Menu
Log into your
mailbox.
1
1
4
2
Press 1.
Press 4.
Press 2 to record
a message.
2
Press 1 to
end recording.
Press 2 to accept
the message.
Record the
message.
TO SET DELIVERY TIME
AND/OR PRIVATE STATUS
or
FOR IMMEDIATE DELIVERY
TO SET DELIVERY TIME AND/OR PRIVATE STATUS
TO SET DELIVERY TIME
Delivery Time +
1
1
Press 1.
Press 1.
#
Set delivery time.
For example:
5:00 is entered as [5] and [#].
5:15 is entered as [515][#].
FOR IMMEDIATE
DELIVERY
for AM
for PM
Press 1 for AM
or 2 for PM.
1
Day of the Month +
#
2
1
2
Enter the day of the month
and press #.
To make the message private
To return to a previous menu
Follow the prompts according to your needs.
16
2
Press 2 to
accept the
delivery time.
On-hook.
or
2
Press 2.
Subscriber’s Guide
FOR IMMEDIATE DELIVERY
2
Press 2 then return to a previous menu.
On-hook.
•
If paused, the recording must be restarted within 20 s or the VPS
will stop recording automatically.
•
You will not hear " 1 for AM, 2 for PM" when the System
Administrator has set the time stamp of User Prompts as "24-h".
Note about the Day of the Month entry:
If today is February 16, and you enter 17#, the message will be
delivered tomorrow.
If today is February 16, and you enter 5#, the message will be
delivered March 5th.
•
TO CALL THE MESSAGE SENDER
Subscriber’s
Main Menu
Log into your
mailbox.
2.3
1
4
Press 1.
Press 4.
1
Press 1 to call the
message sender.
Talk.
Message Transfer
This function allows you to transfer messages to other mailboxes.
OPTION 1: Enter the mailbox
Subscriber’s
Main Menu
1
7
Log into your mailbox.
Press 1.
Press 7.
•
by NUMBER.
or
OPTION 2: Enter the mailbox
by NAME.
You can also specify a Personal or a System Group
Distribution List instead of an individual mailbox by entering
the number of the list. If you use a Personal Group
Distribution List, press [#] after the list number. Personal
Group Distribution Lists must be created before they can be
used (see 4.5 Personal Group Distribution Lists). To use a
System Group Distribution List, check with the System
Administrator to ensure that a list exists within the VPS.
17
Subscriber’s Guide
OPTION 1: Enter the mailbox by NUMBER
2
Mailbox No.
Enter the mailbox
number on the keypad.
Press 2 to accept the
mailbox number entered.
OPTION 2: Enter the mailbox by NAME
#
+
1
X
Press # and 1 to
access the mailbox.
or
Press 1 to
transfer without
comment.
•
•
18
X
1
Enter the first 3 or 4 letters
of the person’s last name.
Press 1 to accept
the mailbox stated.
TO TRANSFER WITH COMMENT
TO TRANSFER
1
X
2
Press 2 to
Record a
transfer with comment.
comment.
1
2
Press 1
Press 2
to end
to accept.
recording.
On-hook.
No acknowledgment will be given that the message has been
transferred.
If the message is assigned as private, it cannot be transferred to
other mailboxes.
Subscriber’s Guide
2.4
Accessing Your Mailbox from an Outside
Telephone
Follow this procedure to check your messages remotely.
•
It may be possible for you to choose another language for
Subscriber Service prompts. If you are interested in this option,
please contact your System Administrator.
#
Call the VPS from
an outside telephone.
+
+
6
Press # and 6.
Mailbox No.
Press and enter your
mailbox number.
IF NEEDED
+
Password
#
Enter your password
and press #.
#
#
#
+
+
+
8
8
9
+
0
1
Press 1 to receive
the message.
To access another extn.
To reach the operator
To exit the VPS
Review your
messages.
On-hook.
Follow the prompts according to
your needs.
19
Subscriber’s Guide
3
3.1
Sending Messages
Delivering Messages to Other Subscribers
Use this feature to send the same message to several other subscribers.
OPTION 1: Enter the mailbox by NUMBER
Subscriber’s
Main Menu
2
Log into your mailbox.
Press 2.
•
or
OPTION 2: Enter the mailbox by NAME
You can also specify a Personal or a System Group
Distribution List instead of an individual mailbox by
entering the number of the list. If you use a Personal
Group Distribution List, press [#] after the list number.
Personal Group Distribution Lists must exist before they
can be used. (See 4.5 Personal Group Distribution Lists).
To use a System Group Distribution List, check with the
System Administrator to ensure that a list exists within the
VPS.
OPTION 1: Enter the mailbox by NUMBER
Mailbox No.
2
Enter the mailbox number.
Press 2 to accept the
mailbox number entered.
OPTION 2: Enter the mailbox by NAME
#
+
1
Press # and 1.
1
To record a message.
2
To add a new mailbox no.
To review the mailing list.
3
Follow the prompts
according to your needs.
20
X
X
X
Enter the first
3 or 4 letters of the
person's last name.
1
Press 1 to
accept the mailbox
stated.
WHEN YOU
PRESS 1
WHEN YOU
PRESS 2
WHEN YOU
PRESS 3
Go to "TO
RECORD
A MESSAGE".
OPTION 1
or
OPTION 2
Review
Subscriber’s Guide
•
You can specify a maximum of 20 mailboxes as destinations for 1
message.
TO RECORD A MESSAGE
1
Record a message.
Press 1
to end
recording.
2
Press 2 to
accept the
message.
TO SET DELIVERY TIME
AND/OR PRIVATE STATUS
or
FOR IMMEDIATE DELIVERY
TO SET DELIVERY TIME AND/OR PRIVATE STATUS
TO SET DELIVERY TIME
Delivery Time
1
1
Press 1.
Press 1.
+
#
Set delivery time.
For example:
5:00 is entered as [5] and [#].
5:15 is entered as [515][#].
FOR IMMEDIATE
DELIVERY
for AM
for PM
Press 1 for AM
or 2 for PM.
1
Day of the Month +
#
2
1
2
Enter the day of the month
and press #.
2
Press 2 to
accept the
delivery time.
or
2
Press 2.
To make the message private
To return to a previous menu
Follow the prompts according to your needs.
On-hook.
FOR IMMEDIATE DELIVERY
2
Press 2 then return to
a previous menu.
On-hook.
21
Subscriber’s Guide
•
If you pause during the recording, you must restart it within 20 s or
the VPS will stop recording automatically.
•
You will not hear " 1 for AM, 2 for PM" when the System
Administrator has set the time stamp of User Prompts as "24-h".
See "Note about the Day of the Month entry" in Section 2.2
Replying to Messages.
•
3.2
Checking Mailbox Distribution
This function allows you to check the status of messages, which you have
recorded in your mailbox, for delivery to other mailboxes.
•
You can check the delivery status of up to 84 message
transmissions.
IF THE MESSAGE HAS
NOT BEEN RECEIVED
Subscriber’s
Main Menu
3
Log into your mailbox.
1
Press 1 to delete
distribution verification.
3.3
3
Press 3 to check
distribution status.
or
Press 3 to cancel the message
or delete verification.
2
Press 2 to cancel
message delivery.
On-hook.
Setting up an External Message Delivery List
Setting up an External Message Delivery List lets you send the same message
to several outside parties and/or extensions with a single operation. Up to 2 lists
can be maintained at the same time, and each list can contain up to 8
members.
•
22
The System Administrator or the System Manager must authorize
this feature before it can be used.
Subscriber’s Guide
Subscriber’s
Main Menu
6
3
Log into your mailbox.
Press 6.
Press 3.
3
or
1
Press 3.
2
Press 1 or 2
to choose the
delivery list.
TO DELETE
or
1
1
2
To delete all
1
2
Press 1
to add.
To delete one
Make your selection.
Press 2.
TO AN OUTSIDE PARTY
IF NEEDED
Line Access
Code
Area Code
Enter a Line
Access Code to
seize a CO line.
Telephone
No.
Press 1 to
delete.
On-hook.
To insert a pause or special
command, enter the partial
number and wait for the
options menu. Press [5] to
enter a pause. Press [4] to
continue entering the
telephone number.
or
Enter the
telephone
number and wait.
Enter the
Area Code.
TO AN EXTENSION
2
Extension No.
Enter the extension
number.
Press 2.
TO ADD MORE MEMBERS
1
2
Record the
recipient’s name.
Press 2 to add.
TO END
2
or
Press 1 to add and
repeat the steps.
3.4
Press 2
to end.
On-hook.
Sending External Delivery Messages
Use this feature to record and send external delivery messages.
•
•
The System Administrator or the System Manager must authorize
this feature before it can be used.
Moreover, External Message Delivery has various limits (retry
times, message length, max. messages for mailbox, etc.). If you
have a problem, please contact your System Administrator.
23
Subscriber’s Guide
TO 1 RECIPIENT
TO AN OUTSIDE PARTY
Subscriber’s
Main Menu
6
Log into your
mailbox.
3
1
Line Access Code
1
Press 6. Press 3. Press 1.
Press 1.
To insert a pause or
special command, enter
the partial number and
Telephone
wait for the options
No.
menu. Press [5] to enter
Enter the
a pause. Press [4] to
telephone
number and continue entering the
telephone number.
wait.
IF NEEDED
Area Code
Enter the
Area Code.
Enter a Line
Access Code to
seize a CO line.
TO AN EXTENSION
or
Extension
No.
2
Enter the
extension
number.
Press 2
to accept.
BY EXTERNAL MESSAGE DELIVERY LIST
4-digit
or
Password
#
or
Enter the 4-digit
password or
press # to skip.
Record the
recipient’s
name at
the tone.
2
1
or
2
Press 2. Press 1 or 2
for desired list.
4-digit
or
Password
#
Enter the 4-digit
password or
press # to skip.
IF DESIRED
#
or
Press # for
immediate
delivery.
Delivery +
Time
Set delivery time.
Day of the
+
Month
#
Enter the day of the
month and press #.
24
#
For example:
5:00 is entered as [5] and [#].
5:15 is entered as [515] [#].
2
Record a
Press 2
to accept. message
at the tone.
1
Press 1
to end
recording.
1
for AM
for PM
Press 1 for AM
or 2 for PM.
2
2
Press 2
to accept.
On-hook.
Subscriber’s Guide
•
The 4-digit password is not your password to log into your mailbox.
You can decide it freely each time you send an external delivery
message. Be sure to share the 4-digit password with the message
receiver.
•
You will not hear " 1 for AM, 2 for PM" when the System
Administrator has set the time stamp of User Prompts as "24-h".
See "Note about the Day of the Month entry" in Section 2.2
Replying to Messages.
Important Note: When the VPS calls to a CO line via a PRI (ISDN
Primary Rate Access Interface) card of a Panasonic PBX, please
be sure to add "#" after the telephone number (1112223333 in the
example here):
Example: 9P1112223333#
Please contact your System Administrator for more explanation.
•
•
3.5
Receiving External Delivery Messages
Use this feature to receive External Delivery Messages.
IF NEEDED
1
Pick up a call Press 1 to
from the VPS. receive the
message.
•
•
4-digit Password
#
Enter the
password that the
sender assigned.
Press #.
Press to On-hook.
end the call.
The message will not be delivered if the password is incorrectly
entered 3 times; however, the receiver will hear the following
information depending upon system programming of the VPS:
(1) If the Company Name is recorded, it will be played.
(2) If the Callback Telephone Number has been registered, it will
be played.
(3) If the Extension of the Owner (i.e., sender) has been registered,
it will be played.
This information helps the receiver to track down the message (or
sender) if the receiver cannot remember the password.
It is possible for the receiver to be guided in a specified language
(prompt). It is also possible for the receiver to select the language
she wants. If you (as the sender of external messages) are
interested in these options, please contact your System
Administrator.
25
Subscriber’s Guide
3.6
Replying to External Delivery Messages
Use this feature to reply to External Delivery Messages.
IF NEEDED
1
Pick up a call
from the VPS.
Press 1 to receive
the message.
2
Press 2 to reply.
1
To make the message private
2
Otherwise
Press 1 or 2.
3.7
Record a message.
#
4-digit Password
Enter the password
that the sender assigned.
Press #.
1
2
Press 1 to end
recording.
Press 2 to accept.
On-hook.
Checking and Setting External Message
Delivery Status
After recording external delivery messages, you can check the delivery
schedule or review the specified recipients. You can only check the delivery
status (to, if you wish, cancel delivery or change the delivery time and date) of
messages that have not yet been delivered. Included in "undelivered"
messages are messages for which the recipient could not correctly enter the
password. After listening, you have the option of deleting messages or
changing schedules.
•
26
The System Administrator or the System Manager must authorize
this feature before it can be used.
Subscriber’s Guide
Subscriber’s
Main Menu
Log into your
mailbox.
1
2
6
3
Press 6.
Press 3.
2
1
Press 2 to check Press 1 to change
the status.
the schedule or
delete the message.
To cancel external message delivery
To change the time and date
Press 1 or 2.
On-hook.
27
Subscriber’s Guide
4
4.1
Special Features
Call Transfer Status
Use this feature to specify how the VPS should handle a call when a caller
reaches your extension. The following options are available: Call Blocking, Call
Screening, Intercom Paging, Calling a Beeper, Transfer to Mailbox or Disable
All Transfer Services.
1
2
Subscriber’s
Main Menu
4
1
3
4
5
6
Log into your
mailbox.
•
4.2
Press 4. Press 1.
To enable Call Blocking
To enable Call Screening
To enable Intercom Paging
To enable Beeper Access
To enable Transfer to Mailbox
To disable All Transfer Service
Follow the prompts
according to your needs.
On-hook.
The Intercom Paging feature is available only if you are using a
Panasonic KX-T series telephone system with APT/DPT
Integration (see "APT Integration" and "DPT Integration" in the
Glossary).
Covering Extension
The caller goes to the covering extension in 3 ways:
• One way is via the Automated Attendant Service when the Incomplete
Call Handling Status has enabled Covering Extension Transfer Status
(see 4.3 Incomplete Call Handling Status).
• The second way is during a Personal Greeting announcement—if the
caller presses [0] while a Personal Greeting is being played, she is sent
to the covering extension or to an operator (if the covering extension is
not specified).
• The third way is while recording a message—if the caller presses [0]
while leaving a message, she is sent to the covering extension or to an
operator (if the covering extension is not specified).
•
28
To activate this feature, your System Administrator must assign a
Covering Extension to your mailbox.
Subscriber’s Guide
Subscriber’s
Main Menu
4
2
Extension No.
Log into your mailbox.
Press 4.
Press 2.
Enter the extension
number.
or
WHEN YOU REASSIGN
THE COVERING EXTENSION
Extension No.
1
Press 1
to change.
•
4.3
2
Press 2
to accept.
Enter the new
extension number.
On-hook.
The caller will not know to press [0] for transfer to your covering
extension. Therefore, the caller must be instructed. For example,
you might record the Busy Greeting in this way: "Hi, this is Cindy.
Sorry, but I am busy with another call right now. If you press [0]
now, you will be transferred to my secretary. Otherwise, please
leave a message after you hear the tone".
Incomplete Call Handling Status
Calls are considered incomplete if there is no answer or if the line is busy.
The Incomplete Call Handling Status has six options: (1) record a message
from the caller; (2) transfer the caller to a covering extension; (3) page the
mailbox owner by intercom (Intercom Paging); (4) notify the mailbox owner via
a beeper; (5) transfer the caller to the operator; or (6) let the caller try another
extension.
Subscriber’s
Main Menu
4
4
Log into your mailbox.
Press 4.
Press 4.
1
2
3
4
5
6
To set Leaving a Message Status
To set Covering Extension Transfer Status
To set Intercom Paging Status
To set Beeper Access Status
To set Operator Transfer Status
To set Returning to Top Menu
Automated Attendant Service Status
Follow the prompts according to your needs.
1
2
To change
To accept
Make your selection.
On-hook.
29
Subscriber’s Guide
•
4.4
The Intercom Paging feature is available only if you are using a
Panasonic KX-T series telephone system with APT/DPT
Integration (see "APT Integration" and "DPT Integration" in the
Glossary).
Message Reception Mode
Use this feature to direct callers to either your regular or interview mailbox.
This mode is effective for: (1) Incomplete Call Handling Service (when the
subscriber’s line is busy, or she cannot take the call, or when she has enabled
Call Blocking), and (2) when the transfer destination of calls is set to a Logical
Extension.
Subscriber’s
Main Menu
4
3
Log into your mailbox.
Press 4.
Press 3.
•
30
1
Press 1 to change.
On-hook.
(Interview Mode/Message
Recording Mode)
Not all subscribers have an interview mailbox. The System
Administrator or the System Manager must assign an interview
mailbox.
Subscriber’s Guide
4.5
Personal Group Distribution Lists
Use the Personal Group Distribution List to send the same message to several
mailboxes in a single operation. Up to 4 lists can be maintained with each list
containing up to 20 mailbox members.
Subscriber’s
Main Menu
Log into your
mailbox.
5
Press 5.
2
Press 2
State the group
name at the tone. to accept.
1
Mailbox No.
Press 1 to
add more
members.
•
•
Group No.
4
1
Press 4. Enter the group
distribution number
(1-4).
Press 1 to record
a group name.
2
Mailbox No.
2
Press 2
to add.
Enter the mailbox
number of the first
member.
Press 2 to add
the member to
the list.
2
Enter the mailbox Press 2 to add
number of the next the member to
member.
the list.
1
To add
2
To end
On-hook.
Make your selection.
To make use of Personal Group Distribution Lists, please see 3.1
Delivering Messages to Other Subscribers.
Personal Group Distribution Lists are available to only one
subscriber (you). If a list is to be shared among several
subscribers, they should ask the System Administrator to create a
System Group Distribution List or Lists.
31
Subscriber’s Guide
4.6
Deleting Group Distribution Members
Use this feature to delete group members from a Group Distribution List. You
can delete the members individually or altogether.
Subscriber’s
Main Menu
Log into your
mailbox.
4
Press 5.
Press 4.
+ 1
3
Enter the group
Press 3 to delete
distribution number a group member.
(1-4).
To delete 1 mailbox
Make your selection.
•
4.7
Group No.
To delete all members
1
2
5
On-hook.
Press 1 to delete all members. Press 2 to review all
members one by one—in each case, you can delete a member, or
skip it. Just follow the prompts.
Deleting Group Distribution List Names
Use this feature to delete a group distribution list name.
4.8
Subscriber’s
Main Menu
5
4
Log into your mailbox.
Press 5.
Press 4.
1
3
Press 1 to change
group name.
Press 3 to erase
the group name.
Group No.
Enter the group
distribution number (1-4).
On-hook.
Message Waiting Notification
The VPS is able to notify you when a new message has been recorded in your
mailbox. There are 3 ways by which the VPS notifies you: (1) Message Waiting
Lamp on your proprietary telephone, (2) a call to another telephone (e.g., your
cell phone), or (3) your beeper. You can assign time frames to each of these
devices.
The VPS is also able to notify your beeper with the callback number of the party
who left the message. The telephone number stored on the VPS for your
beeper must include the beeper display command.
32
Subscriber’s Guide
Three features can be set for message waiting notification: Message Waiting
Lamp Status, Change Device Status, and Assign Telephone Number. These
features can be set by the System Administrator or at a subscriber telephone.
You must enter a distinct phone number to each device.
•
•
•
•
The System Administrator or the System Manager must authorize
this feature before it can be used.
Message Waiting Lamp Notification Setting
The VPS illuminates the message waiting lamp of your extension
when your mailbox has a new message recorded.
Setting Device Status
For each device, the notification can be continuous, disabled, or
enabled to a preset schedule. Only the System Administrator can
set the notification to a preset schedule.
Notification Number Assignment
You can set up to 3 telephone or beeper numbers to ring when you
wish to receive notification calls.
2
To change the Message Waiting
Lamp Status
To change the Device Status
3
To assign a telephone or beeper no.
1
Subscriber’s
Main Menu
6
2
Log into your mailbox. Press 6. Press 2.
Press the desired button.
WHEN YOU PRESS 1
1
To Change
2
To Accept
Make your selection.
On-hook.
WHEN YOU PRESS 2
1
Device No.
2
3
Enter the device number (1-3).
To use for scheduling
To use continuously
To not use at all
Select the status.
On-hook.
33
Subscriber’s Guide
WHEN YOU PRESS 3
TO CHANGE
FOR A CO LINE
IF NEEDED
1
Line Access Code
1
2
Area Code
3
Press 1
to change.
Press 1, 2 or 3.
Telephone No.
Enter the telephone
number and wait.
Enter the
Area Code.
Enter a Line Access
Code to seize a CO line.
FOR AN EXTENSION
To insert a pause or special
command, enter the partial
number and wait for the options
menu. Press [5] to enter a pause.
Press [4] to continue entering
the telephone number.
Extension No.
or
Enter the extension
number.
TO DELETE
2
1
Press 2 to accept.
•
•
or
or
2
Press 1 or 2 for telephone
or beeper notification.
3
Press 3
to delete.
If you do not know your line access code, ask your System
Manager.
You will hear the following guidance as the Options Menu:
To change, press
1
.
To accept, press
2
.
To review, press
3
.
4
To add more digits, press
To insert a pause, press
To set dial mode, press
.
5
6
.
.
To insert a wait for dial mode, press
•
34
On-hook.
7
.
To insert a beeper display command, press 8 .
Important Note: When the VPS calls to a CO line via a PRI (ISDN
Primary Rate Access Interface) card of a Panasonic PBX, please
be sure to add "#" after the telephone number (1112223333 in the
example here):
Example: 9P1112223333#PP123PP456PPX#
Please contact your System Administrator for more explanation.
Subscriber’s Guide
4.9
Interview Mailbox
An Interview Mailbox plays prerecorded questions to callers and records their
answers. You can record up to 10 questions and set the answer lengths from 4
s to 32 s. The answers are recorded and stored, in order, in your mailbox. You
must set the answer length and record the questions.
•
•
To activate this feature, your System Manager or System
Administrator must assign an Interview Mailbox to your mailbox.
One way to make your Interview Mailbox easily accessible to
callers is to ask the System Administrator to add your Interview
Mailbox as a keypad option to a Custom Service menu. Callers can
be guided to this menu in any language.
1
Subscriber’s
Main Menu
6
2
1
3
Log into your mailbox.
Press 6.
Press 1.
To record the question
To set the answer length
To erase the question
Press the desired button.
WHEN YOU PRESS 1
IF NEEDED
1
2
1
3
1
4
Press 1.
Record a
question.
Press 1 to
end recording.
To review
To accept
To erase
To add
To erase and exit
Make your selection and
repeat the steps.
On-hook.
WHEN YOU PRESS 2
IF NEEDED
1
2
1
3
4
Press 1.
For 4 s
For 8 s
For 16 s
For 32 s
Select the answer
length desired.
1
2
3
4
To change the length
To skip to the next question
To go back to the previous question
To go directly to a question
Make your selection
and repeat the steps.
On-hook.
35
Subscriber’s Guide
WHEN YOU PRESS 3
1
Press 1 to erase and repeat this step
for all questions to be erased.
On-hook.
4.10 Recording Personal Greetings for Caller ID
This feature allows you to record up to 4 personal greetings for calls from
assigned Caller ID numbers. Each personal greeting supports up to 8 Caller ID
numbers. To enable this feature, first record a greeting, then assign Caller ID
numbers. To assign Caller ID numbers, see 4.11 Assigning Caller ID Numbers
for Personal Greeting for Caller ID.
•
•
This feature is available to you only if you are using a Panasonic
KX-T series telephone system with APT/DPT Integration (see
"APT Integration" and "DPT Integration" in the Glossary).
If you cannot use this feature, ask your System Administrator or
System Manager. She might have disabled it.
Subscriber’s
Main Menu
Log into your
mailbox.
5
1
Press 5 for
Press 1.
Mailbox
Management.
4
Press 4.
TO RECORD FOR THE
FIRST TIME
or
TO CHANGE OR ERASE
TO RECORD FOR THE FIRST TIME
Caller ID
Greeting No.
Enter a Caller ID
Greeting number
(1-4).
•
36
1
Record a
greeting
at the tone.
Press 1
to end
recording.
2
Press 2
to accept.
On-hook.
You can go on to assign Caller ID numbers after accepting the
recorded greeting.
Subscriber’s Guide
TO CHANGE OR ERASE
3
Enter a Caller ID
Greeting number (1-4).
•
To change
To erase
1
Caller ID
Greeting No.
Make your selection.
On-hook.
When you change the greeting, follow the steps in "TO RECORD
FOR THE FIRST TIME" to rerecord.
4.11 Assigning Caller ID Numbers for Personal
Greeting for Caller ID
Use this feature to assign Caller ID numbers for prerecorded personal
greetings. Each greeting supports up to 8 Caller ID numbers.
•
To assign Caller ID numbers, first record a personal greeting (see
4.10 Recording Personal Greetings for Caller ID).
Subscriber’s
Main Menu
5
Log into your mailbox.
Press 5.
1
4
Press 1.
Press 4.
TO ASSIGN FOR THE
FIRST TIME
or
TO ADD OR DELETE
TO ASSIGN FOR THE FIRST TIME
Caller ID Greeting No.
Caller ID No.
2
Enter a Caller ID
Greeting number (1-4).
Press 2
to accept.
IF NEEDED
IF NEEDED
1
Press 1
to change.
2
Press 2
to accept.
Enter a Caller ID
number up to 20 digits
and wait.
1
Press 1 to add more
numbers and repeat
the steps.
2
Press 2
to end.
On-hook.
37
Subscriber’s Guide
•
•
For the Caller ID Number, you can use " " as a wild card. For
example, if you assign "021 (area code)
", calls
from area code "021" will hear the same greeting.
If you enter a number which you have already assigned, the prompt
notifies you. Follow the prompt and enter another number.
TO ADD OR DELETE
To add
To delete
3 To review
Press the desired button.
1
2
Caller ID Greeting No.
2
Enter a Caller ID
Greeting number (1-4).
Press 2 to accept.
TO ADD
TO DELETE
1
1
2
or
Press 1 to add and
repeat the steps.
•
Press 2
to delete.
2
+
1
To delete all
To delete one
Make your selection.
On-hook.
When you add a Caller ID number, follow the steps in "TO ASSIGN
FOR THE FIRST TIME" to assign.
4.12 Personal Caller Name Announcement
This feature allows you to assign up to 30 Caller ID numbers and record a caller
name for each Caller ID number from your telephone. The caller name is
announced when: (1) you listen to the messages from assigned numbers left in
your mailbox, (2) the VPS transfers the calls from assigned numbers to you
(Caller ID Screening), and (3) the VPS pages you by intercom (Intercom
Paging).
•
•
•
•
38
This feature is available to you only if you are using a Panasonic
KX-T series telephone system with APT/DPT Integration (see
"APT Integration" and "DPT Integration" in the Glossary).
The System Administrator or the System Manager can change the
maximum number of Caller IDs for the Personal Caller Name
Announcement for your extension.
If Caller ID Screening does not work, consult your System
Administrator or System Manager. She might have disabled it.
If you enter a number which you have already assigned, the prompt
notifies you. Follow the prompt and enter another number.
Subscriber’s Guide
Subscriber’s
Main Menu
5
5
Log into your mailbox.
Press 5.
Press 5.
TO ASSIGN AND RECORD
FOR THE FIRST TIME
or
TO CHANGE
or
TO ADD OR DELETE
TO ASSIGN AND RECORD FOR THE FIRST TIME
1
Caller ID No.
2
Press 1
to assign.
Enter a Caller ID number
up to 20 digits and wait.
Press 2
to accept.
State a caller
name.
IF NEEDED
2
Press 2.
1
2
Press 1 to add a new
number and name,
and repeat the steps.
Press 2 to end.
On-hook.
TO CHANGE
1
2
2
3
Press 2
to change.
TO CHANGE CALLER ID NUMBER
To change Caller ID number
To change Caller Name
To accept
Caller ID No.
or
Enter a Caller ID
number up to 20 digits
and wait.
Make your selection.
TO CHANGE CALLER NAME
3
Press 3 to accept
and repeat the steps
to change the next entry.
State a caller
name.
On-hook.
TO ADD OR DELETE
TO ADD
1
3
To add
To delete
Make your
selection.
TO DELETE
1
Press 1 to add a
new number and
name, and repeat
the above steps.
or
3
+
Press 3.
1
2
+ 1
To delete all
To delete one
Make your selection.
On-hook.
39
Subscriber’s Guide
4.13 Live Call Screening
By assigning one of your telephone keys to this feature, you can monitor
incoming calls that have been forwarded to the Voice Mail Service.
When in the Hands-Free Mode, you can monitor the incoming call through the
telephone’s built-in speaker. You can speak with the caller by picking up the
handset.
When in the Private Mode, you can monitor the incoming call through the
handset after you hear the notification tone. You can speak with the caller by
pressing the feature key or you can stop listening to the message by replacing
the handset.
•
•
This feature is available to you only if you are using a Panasonic
KX-T series telephone system with APT/DPT Integration (see
"APT Integration" and "DPT Integration" in the Glossary), and if the
System Administrator has provided your extension with this
feature.
For detailed information concerning this feature, please refer to the
documentation of your Panasonic KX-T series telephone system.
4.14 Recording a Two-Way Conversation
By assigning one of the function keys on your telephone to this feature, you can
record the conversation that you are having.
You must always notify the other party before you begin recording.
There are 3 types of conversation recording, and hence 3 types of function
keys:
(1) Two-Way Recording (TWR)
Record into your own mailbox.
(2) Two-Way Transfer (TWT)
Record into another subscriber’s mailbox.
(3) One-Touch Two-Way Transfer (One-Touch TWT)
Record into another subscriber’s mailbox with one touch.
(Available only with KX-TDA/KX-TAW series.)
Normally, conversation recording time is limited. However, there is an
"Unlimited Message Length" option. Call your System Administrator for
assistance.
•
•
40
This feature is available to you only if you are using a Panasonic
KX-T series telephone system with APT/DPT Integration (see
"APT Integration" and "DPT Integration" in the Glossary).
For the instructions of how to use this feature, please refer to the
User Manual of your Panasonic KX-T series telephone system.
Subscriber’s Guide
4.15 Setting Telephone Numbers for Call
Forwarding to CO
This feature allows you to assign Telephone number 1 and Telephone number
2 as the destination to which the callers are forwarded if you set Remote Call
Forwarding to a CO line (see 4.16 Remote Call Forwarding Set).
•
•
This feature is available to you only if you are using a Panasonic
KX-T series telephone system with DPT Integration (see "DPT
Integration" in the Glossary).
If you cannot use this feature, ask your System Administrator or
System Manager. She might have disabled it.
Subscriber’s
Main Menu
Log into your
mailbox.
5
1
To change Telephone number 1
2
To change Telephone number 2
6
Press 5.
FOR THE FIRST TIME
Press 6.
Make your selection.
WHEN YOU WANT TO CHANGE THE TELEPHONE NUMBER
or
Telephone No.
Enter the destination
telephone number
and wait.
1
Press 1
to change.
New Telephone No.
Enter the new destination
telephone number and wait.
2
Press 2
to accept.
On-hook.
41
Subscriber’s Guide
•
•
•
•
Depending on your telephone system, you can enter up to 16 or 24
digits using the keys 0-9 and for telephone numbers.
Please make sure you begin the telephone number with a Line
Access Code (to seize a CO line).
Note about telephone number assignment and call forwarding
setting:
The Remote Call Forward to CO feature only allows you to assign
Telephone number 1 and/or Telephone number 2; to enable call
forwarding to the telephone number you have assigned above,
follow the instructions in 4.16 Remote Call Forwarding Set.
If you should change the telephone number after you have enabled
call forwarding to a CO line, you must go back to 4.16 Remote Call
Forwarding Set to reset the call forwarding setting; otherwise, you
will be transferring calls to the old telephone number unknowingly.
4.16 Remote Call Forwarding Set
This feature allows you to program your extension from a remote location to
forward various types of calls to a desired extension or an outside telephone.
There are 6 forwarding settings available: Forward All Calls, Forward Busy
Calls, Forward No Answer Calls, Forward Busy or No Answer Calls, Forward to
a CO Line, and Cancel Forwarding.
•
42
This feature is available to you only if you are using a Panasonic
KX-T series telephone system with DPT Integration (see "DPT
Integration" in the Glossary).
Subscriber’s Guide
1
Subscriber’s
Main Menu
6
4
Press 6.
Press 4.
2
3
Log into your
mailbox.
4
(
5
6
To forward all calls
To forward busy calls
To forward no answer calls
To forward busy or no answer calls
To forward to a CO line)
To cancel forwarding
Make your selection.
WHEN YOU PRESS 1, 2, 3, OR 4
Extension No.
Enter the destination
extension number and wait.
•
•
2
Press 2
to accept.
On-hook.
You will hear " 5 To forward to a CO line" only when the System
Administrator or the System Manager authorizes you the use of the
Remote Call FWD to CO feature.
If you hear "Call forwarding not accepted. Please check the
destination number", the forwarding setting has not been
completed properly at your telephone system, possibly because a
nonexistent extension number has been entered as the
destination. If you hear this message even though a valid number
has been entered, consult your System Administrator.
WHEN YOU PRESS 5
(
1
To set Telephone Number 1)
(
2
To set Telephone Number 2)
To set other number
3
Make your selection.
TO OTHER NUMBER
Telephone No.
Enter the destination
telephone number
and wait.
2
Press 2
to accept.
On-hook.
43
Subscriber’s Guide
•
•
Your System Administrator or System Manager must authorize this
feature before it can be used.
You must program Telephone number 1 and/or Telephone number
2 beforehand in Mailbox Management (See 4.15 Setting
Telephone Numbers for Call Forwarding to CO); otherwise "
•
•
1
To telephone number 1" and/or " 2 To telephone number 2" will
not be heard.
Depending on your telephone system, you can enter up to 16 or 24
digits using the keys 0-9 and for telephone numbers.
Please make sure you begin the telephone number with a Line
Access Code (to seize a CO line).
WHEN YOU PRESS 6
2
Press 2 to accept.
•
On-hook.
Be sure to exit from the menu AFTER the forwarding setting is
accepted; otherwise the forwarding setting will not be stored.
4.17 Setting Telephone Numbers for Call Transfer
to CO
This feature allows you to assign telephone numbers as the destination to
which callers are transferred if you enabled Call Screening or disabled All
Transfer Service for Call Transfer Status (see 4.1 Call Transfer Status).
•
44
If you cannot use this feature, ask your System Administrator or
System Manager. She might have disabled it.
Subscriber’s Guide
FOR THE FIRST TIME
Subscriber’s
Main Menu
Log into your
mailbox.
4
5
Press 4.
Press 5.
Telephone No.
or
Enter the telephone
number and wait.
WHEN YOU WANT TO CHANGE THE TELEPHONE NUMBER
1
New Telephone No.
Press 1
to change.
•
•
•
Enter the new telephone
number and wait.
2
Press 2
to accept.
On-hook.
Depending on your telephone system, you can enter up to 32 digits
using the keys 0-9, , and # for telephone numbers.
Please make sure you begin the telephone number with a Line
Access Code (to seize a CO line).
Important Note: When the VPS calls to a CO line via a PRI (ISDN
Primary Rate Access Interface) card of a Panasonic PBX, please
be sure to add "#" after the telephone number (1112223333 in the
example here):
Example: 9P1112223333#
Please contact your System Administrator for more explanation.
4.18 Setting Telephone Numbers for Toll Saver
This feature allows you to assign up to 2 Caller ID numbers and a DID number
for Toll Saver (see "Toll Saver" in the Glossary). When you check your mailbox
from the assigned Caller ID numbers or by dialing the assigned DID number,
the VPS notifies you whether or not there is a new message in your mailbox by
changing the delayed answer time. You can reduce your telephone charges by
accessing your mailbox only when there is a new message.
•
•
DID number setting for this feature is only available when the VPS
is connected to the following PBXs with DPT Integration (see "DPT
Integration" in the Glossary).
• KX-TD816 (P311Q or higher)
• KX-TD1232 (P211Q or higher)
• KX-TD500 (V4M or higher)
If you cannot use this feature, cannot assign Caller ID numbers, or
cannot assign a DID number, ask your System Administrator or
System Manager. She might have disabled it.
45
Subscriber’s Guide
Subscriber’s
Main Menu
5
7
Log into your mailbox.
Press 5.
Press 7.
TO SET CALLER ID
NUMBER 1 AND 2
or
TO SET DID NUMBER
TO SET CALLER ID NUMBER 1 AND 2
1
To change Caller ID Number 1
2
To change Caller ID Number 2
FOR THE FIRST TIME
Telephone No.
Make your selection.
or
Enter the telephone
number and wait.
WHEN YOU WANT TO CHANGE THE TELEPHONE NUMBER
1
New Telephone No.
Press 1
to change.
Enter the new telephone
number and wait.
2
Press 2
to accept.
On-hook.
TO SET A DID NUMBER
FOR THE FIRST TIME
WHEN YOU WANT TO CHANGE THE TELEPHONE NUMBER
or
Telephone No.
Enter the telephone
number and wait.
1
Press 1
to change.
New Telephone No.
Enter the new telephone
number and wait.
2
Press 2
to accept.
•
•
On-hook.
Depending on your telephone system, you can enter up to 20 digits
using the keys 0-9 and for telephone numbers.
Please make sure you begin the telephone number with a Line
Access Code (to seize a CO line).
4.19 Setting Personal Custom Service
This feature allows you to set the following Custom Services in your personal
greeting (Personal Custom Service):
• Transfer to Mailbox
• Transfer to Extension
46
Subscriber’s Guide
• Transfer to Outside
• Custom Service (1 to 100)
• VM Service (Voice Mail Service)
• AA Service (Call Transfer Service)
A caller can select a desired service while listening to the personal greeting or
recording a message.
You can also choose what happens if a caller does not dial anything after your
personal greeting (No DTMF Input Operation) as follows:
• Message Recording—She will be guided to leave a message.
• Disconnect—The line will be disconnected.
Subscriber’s
Main Menu
5
8
Log into your mailbox.
Press 5.
Press 8.
TO CHANGE THE KEY
ASSIGNMENT
or
TO CHANGE NO DTMF
INPUT OPERATION
or
TO REVIEW CURRENT
SETTING
TO CHANGE THE KEY ASSIGNMENT
1
1
Key No.
Press 1
to change.
Press 1
to change.
Enter a key number
(3-9).
WHEN YOU PRESS 1, 2, OR 4
1
2
(
3
4
5
6
To transfer to mailbox
To transfer to extension
To transfer to outside telephone )
To assign Custom Service
To assign Voice Mail Service
To assign Call Transfer Service
Follow the prompt according to
your needs.
Mailbox No.
or
or
Extension No.
or
Custom Service No.
Enter the destination mailbox/
extension number, or Custom
Service number (1-100).
WHEN YOU PRESS 3
Telephone No.
2
Enter the telephone
number and wait.
Press 2
to accept.
On-hook.
47
Subscriber’s Guide
TO CHANGE NO DTMF INPUT OPERATION
1
1
Press 1
to change.
Press 1 to change No DTMF
Input Operation (Message
Recording/Disconnect).
2
Press 2
to accept.
On-hook.
TO REVIEW CURRENT SETTING
2
Press 2 to review.
•
•
•
•
•
48
On-hook.
You will hear " 3 To transfer to outside telephone" only when the
System Administrator or the System Manager authorizes you the
use of the Call Transfer to Outside feature.
Please note that your personal greeting should guide callers to
select the preset Personal Custom Services easily.
[Example]
Personal Custom Service Settings
[3]: Transfer to outside telephone no. 1112223333 (Cindy's cell
phone)
[4]: Transfer to extension no. 111 (Mr. Smith)
[5]: AA service (other extensions)
No DTMF Input Operation: Message Recording
Personal Greeting
"Hi, this is Cindy. Sorry, but I am away from my desk right now.
Press [3] at any time to be transferred to my cell phone. Press [4]
at any time to be transferred to Mr. Smith. Press [5] at any time for
other extensions. If you want to record a message, just speak after
the beep; press 1 when you are finished; and follow the system
guidance instructions to leave your message in my mailbox".
You can assign up to 2 keys for the Transfer to Outside.
Please make sure you begin the telephone number with a Line
Access Code (to seize a CO line).
Important Note: When the VPS calls to a CO line via a PRI (ISDN
Primary Rate Access Interface) card of a Panasonic PBX, please
be sure to add "#" after the telephone number (1112223333 in the
example here):
Example: 9P1112223333#
Please contact your System Administrator for more explanation.
new
1 Receive message.
2 Deliver message.
3 Check Mailbox
Distribution.
4 Set Automated
Attendant (AA)
Status.
5 Set Up Mailbox
Management.
6 Set Other Features.
Hang up.
Main Menu:
You have
messages.
6
Set Other Features:
1 Set Interview Mailbox
2 Set Message Waiting Notification
3 Set External Delivery Message
4 Remote Call Forwarding Set
Set Up Mailbox Management:
1 Record Personal Greetings
2 Set Password
3 Enter Owner’s Name
4 Set Group Distribution List
5 Record Caller Name/Number
6 Set Remote Call FWD to CO
7 Set Numbers for Toll Saver
8 Set Personal Custom Service
Set AA Status:
1 Set Call Transfer Status
2 Set Covering Extensions
3 Set Message Reception Mode
4 Set Incomplete Call Handling
5 Set Telephone Number for
Transfer
4
5
Check Mailbox Distribution:
1 Play Message
1.1 Check Previous Message
2 Check Next Message
3 Cancel
3
Deliver Message:
Enter Mailbox Number
1 Record Message
2 Add Another Mailbox
3 Review Mailing List
Receive Message:
1 Repeat Message
1.1 Previous Message
2 Next Message
3 Erase Message
4 Send Reply
5 Rewind
6 Fast Forward
7 Transfer Message
8 Scan Messages
9 Save Message as New
0 Help
4
3
2
1
1
4
1
Remote Call Forwarding Set:
1 FWD All Calls
2 FWD Busy Calls
3 FWD No Answer Calls
4 FWD Busy or No Answer Calls
5 FWD to a CO Line
6 FWD Cancel
External Message Delivery:
1 Record message
2 Check Delivery Status
3 Set a Mailing List
Message Notification:
1 Message Waiting Lamp
2 Device Status
3 Assign Telephone Numbers
Interview Mailbox Management:
1 Record Question
2 Set Answer Length
3 Erase Question
Record Personal Greeting:
1 No Answer
2 Busy
3 After Hours
4 Caller ID
Incomplete Handling Status:
1 Leaving a Message
2 Covering Extension
3 Intercom Paging
4 Beeper Access
5 Operator
6 Return to AA Service Top Menu
Set Call Transfer Status:
1 Call Blocking
2 Call Screening
3 Intercom Paging
4 Beeper Access
5 Transfer to Mailbox
6 All Disable
2
3
6
8
9
#5 (#L)
#6 (#M)
Login Voice Mail
5
#2
#3 (#D)
Custom Department
Service
Dial
#
#7: Restart
If you press #7 while in Subscriber
Service, you will return to the Main
Menu (top menu) of Subscriber
Service.
#5: Login
If you press #5 while in Subscriber
Service, you will hear: "Please
enter your party's mailbox number".
Note: Commands #5 and #7 are
available only when you have
accessed Subscriber Service.
Return to
Previous
Menu
0
Help
0
#8 (#T)
#9 (#X)
#7 (#R)
Exit
Restart Transfer to
(Main Menu) an Extn.
7
4
#1
Dial by
Name
1
Dial the following commands
any time during system
prompts to get a different
mailbox, extension, or menu.
Service Access Commands
A1
2
1
A
Password #
To Enter a Mailbox
From a Remote
Location, Dial:
#6 + mailbox number
Subscriber’s Guide
Appendix
Quick Reference
49
Subscriber’s Guide
Glossary
Alternate Extension Group
Transfers the call coming into the extensions in this group following the sequence
specified by "Alternate Extension Transfer Sequence".
APT Integration
Digital Integration between the KX-TA624 and the VPS. APT Integration is only
available for the KX-TVS95.
Auto Configuration
(Available with APT/DPT Integration only.) The VPS can automatically draw
information from the KX-TA624, the KX-TD816, the KX-TD1232, the KX-TA1232, the
KX-TD308, the KX-TD500, or the KX-TDA/KX-TAW series. This information
includes, among other things, extension number assignments for each VPS port.
This saves time in the initial setup. Auto Configuration can be executed by DIP/
Rotary Switch settings or by System Administration (Quick Setup).
Auto Forwarding
Allows unretrieved messages to be copied or moved to another mailbox.
Automated Attendant
The Automated Attendant feature of the VPS requests the caller to enter an
extension number and then the VPS dials the number. If there is no answer or the
line is busy, the caller is given some options, including the option to leave a message
in a mailbox. This is the advantage of calling an extension indirectly through the
Automated Attendant rather than calling it directly.
Call Blocking
Connects the caller to the Incomplete Call Handling Service without ringing the
subscriber’s extension.
Call Screening
Allows subscribers to screen calls. The VPS prompts the caller with the message
"Record your name at the tone", and records the caller’s name; it then puts the caller
on hold while playing the name to the subscriber who decides whether to take the
call or not.
Call Transfer
Transfers a call to the requested destination.
Called Party ID
(Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring
the caller directly to a specified mailbox, rather than to the General Delivery Mailbox.
Caller ID Callback
Enables a subscriber to call back a message sender with the Caller ID number
attached to the message.
50
Subscriber’s Guide
Caller ID Call Routing
(Available with APT/DPT Integration only.) The VPS automatically sends calls from
pre-assigned Caller ID numbers to the specified extension, mailbox (including
System Group Distribution List) or Custom Service.
Caller Name Announcement (System/Personal)
(Available with APT/DPT Integration only.) The VPS announces prerecorded Caller
ID caller’s names when: (1) extension users listen to messages from pre-assigned
numbers left in the their mailboxes, (2) the VPS transfers calls from pre-assigned
numbers to the users (Caller ID Screening), and (3) the VPS pages the users by
intercom (Intercom Paging).
If the same Caller ID number is programmed for both system and personal caller
name announcements, the VPS will use the personal caller name.
Company Greeting
Up to 32 Company Greetings can be recorded to greet callers. One (or System
Greeting or none) can be selected for each Day, Night, Lunch, Break, and Holiday
service on a port basis and trunk (CO line) basis.
Company Name
This is played by the VPS to the intended receiver of an External Delivery Message
when she is unable to enter correctly the password (if required). This helps her to
realize where the call came from.
Covering Extension
This can be a destination for Incomplete Call Handling Service. This can also be
accessed by pressing [0] while a Personal Greeting is being played, or while a caller
is leaving a message.
Custom Service Setting
Allows one-touch access to extensions, other custom service menus, fax machine,
mailboxes, etc. A greeting can be recorded for each of the 100 menus to give verbal
directions to the non-subscribers.
Default Setting
A parameter defined for the system at the factory which can be changed through
system programming by the System Administrator or the System Manager.
Delayed Ringing
There are 2 kinds of delayed ringing applications:
(1) The VPS is used as the no-answer destination for the Intercept Routing feature
of your PBX.
(2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports.
To give the telephone users a chance to answer calls, the VPS lines should be
programmed for delayed ringing. Otherwise, the VPS will answer the calls
immediately.
51
Subscriber’s Guide
Delete Message Confirmation
The VPS requests confirmation from the mailbox owner before erasing a message
left in the mailbox.
Delivery Time
The time specified by the subscriber for the VPS to deliver a prerecorded message.
You can specify delivery time in External Delivery Message or when delivering a
message to other subscribers (Subscriber’s Guide Section 3.1).
Department Dialing
A speed-dialing feature that permits an outside caller to dial a single digit (1-9) to
reach a specific extension.
DID Call Routing
(Available with DPT Integration only on the KX-TD816 [P311Q or higher], KXTD1232 [P211Q or higher], and the KX-TD500 [V4M or higher].) The VPS
automatically sends calls from pre-assigned DID numbers to the specified
extension, mailbox (including System Group Distribution List) or Custom Service.
Direct Mailbox Access
(Available with APT/DPT Integration only.) A subscriber can enter her mailbox
directly when she calls the VPS from her extension. She does not have to enter any
special codes except for her password, if one is established.
DPT Integration
Digital integration between the VPS and the KX-TD816, the KX-TD1232, the KXTA1232, the KX-TD308, the KX-TD500, or the KX-TDA/KX-TAW series. Requires
upgraded software in the PBX.
Depending on the model and/or the software version of the connected PBX, you may
not be able to utilize some of the features available only with DPT Integration. For
more information, call National Parts Center at 1-800-833-9626.
DTMF
(Dual Tone Multi Frequency) Commonly referred to as touchtone.
Envelope Information Position
Specifies the position of Envelope Information—the name of the person who
recorded/transferred a message, or Caller ID Number information.
Before: The VPS announces Envelope Information before playing the recorded/
transferred message.
After: The VPS announces Envelope Information after playing the recorded
message.
None: The VPS does not announce Envelope Information.
External Call Forwarding
(Available on the KX-TD816, the KX-TD1232, the KX-TA1232, the KX-TD308, the
KX-TD500, and the KX-TDA/KX-TAW series.) Forwards calls to an extension that
has call forwarding activated to an outside phone.
52
Subscriber’s Guide
External Delivery Message
A message intended for automatic delivery to outside parties and/or extensions.
The message can be delivered immediately or at a specified time.
External Message Delivery List
Allows the subscriber to create 2 lists to deliver messages to outside parties. Each
list can have 8 destinations.
External Message Delivery Redial
Allows the System Administrator to instruct the VPS when making external message
deliveries how many attempts to make when the line is busy or when there is no
answer.
Fast Forward
Puts the user 4 s ahead in the current message.
Follow-On ID
See Called Party ID.
General Delivery Mailbox
When the caller does not dial anything (either because she does not want to or she
is using a rotary telephone), the VPS sends her to the General Delivery Mailbox.
Periodically (daily is best), the Message Manager should transfer the contents of the
General Delivery Mailbox to the appropriate destinations.
Hash Sign
Same as Pound Sign.
HELP
One of the utility commands that is used to list all utility commands with a brief
description of each.
Immediate Reply
Allows the message receiver to reply to a message without specifying the extension
number or the mailbox number of the sender.
Inband Signaling
The Follow-On ID (or Called Party ID) that integrates the VPS and the PBX. Uses
intercom paths to light message wait light. Does not give "high end" features such
as: Intercom Paging, Direct Mailbox Access, Live Call Screening, etc.
Incomplete Call Handling Service
Calls are considered incomplete when there is no answer or if the line is busy.
There are 6 options for the Incomplete Call Handling Service:
(1) to record a message from the caller,
(2) transfer the caller to a covering extension,
(3) page the mailbox owner via the PBX,
(4) notify the mailbox owner via beeper,
(5) transfer the caller to the operator, or
(6) let the caller try another extension.
53
Subscriber’s Guide
Integration
Required between the VPS and the PBX. See Inband Signaling, APT Integration
and DPT Integration.
Intercept Routing No Answer
Transfers an unanswered call to another extension, or to the VPS. (This is a PBX
feature.)
Intercom Paging
(Available with APT/DPT Integration only.) Although Intercom Paging is generally
paging through telephones ("internal paging"), paging through external speakers
("external paging") is also supported. Intercom Paging allows up to 16 different
paging groups. An outside party can reach a subscriber who is away from her
telephone using one of the paging groups that is assigned for the subscriber. (A
paging group can be either internal or external.) For a Caller ID caller, if her name
has been recorded for the Caller Name Announcement feature, the name will be
announced at the end of the page.
Interview Service
A special type of subscriber mailbox that enables the subscriber to record up to 10
questions. After the answers are recorded, the Message Waiting Lamp turns on at
the subscriber’s telephone. (Good for claims departments, order desks, job
applications, etc.)
Keypad
All touchtone keys on the telephone.
LCD
Liquid crystal display
Live Call Screening
(Available with APT/DPT Integration only.) The proprietary telephone works like an
answering machine. The subscriber can hear the caller through the speakerphone
or the handset while the message is being recorded.
LOAD
One of the utility commands that is used to load new or saved data to the VPS from
a personal computer.
Logical Extension (All Calls Transfer to Mailbox)
An extension that always receives calls directly into its mailbox. This feature is used
by subscribers who are often unavailable or who do not have a telephone.
Mailbox Capacity (messages)
The number of messages that can be recorded in a subscriber’s mailbox: should be
set between 5 and 100 messages by the System Administrator or the System
Manager.
54
Subscriber’s Guide
Mailbox Capacity (recording time)
The total length of time for messages in a subscriber’s mailbox: should be set
between 5 and 100 min or unlimited length by the System Administrator or the
System Manager.
Mailbox Extension
Normally the same number as the telephone extension number.
Mailbox Management
Allows a subscriber to alter the setting for personal mailboxes.
Menu
A list of choices from which the user can select by using the telephone keypad or the
keys from a personal computer.
Message Manager
(Mailbox 98, 998, 9998, or 99998) The person who takes care of the General
Delivery Mailbox and records: the Company Greetings, Company Name,
Department Dialing Menu, Custom Service Menus, Voice Labels, User Prompts
(User 1/User 2), Multilingual Selection Menu, and System Caller Names.
Message Retention Time
New Message Retention Time—the length of time the VPS will store a new
(unplayed) message before deleting the message.
Saved Message Retention Time—the length of time the VPS will store an old
(played) message before deleting the message.
Message Retrieval Order
The order in which the subscriber retrieves messages: Last In First Out (LIFO) or
First In First Out (FIFO).
Message Transfer
Allows a subscriber to reroute a message to another mailbox unless the message
was marked "private". Additional comments can be added to this message.
Message Waiting Lamp
Light on proprietary telephones that lights when there are messages in the mailbox.
Message Waiting Notification
The VPS can notify subscribers and the Message Manager when they have received
messages (if authorized by the System Administrator or the System Manager).
There are 3 notification methods: (1) by the Message Waiting Lamp, (2) by a
telephone, or (3) by a beeper.
Multilingual Selection Menu
The Message Manager is responsible for recording this menu. Allows callers to
choose the language they want (System, User 1 or User 2 prompts) when they call
the VPS.
Non-Subscriber
A caller to the VPS who does not own a mailbox.
55
Subscriber’s Guide
Notification Method
(See Message Waiting Notification.)
One-Touch Two-Way Transfer (One-Touch TWT)
(Available with DPT Integration only on the KX-TDA/KX-TAW series.) Allows a
subscriber to record a conversation into another person’s mailbox with one touch.
Operator
Up to 3 destinations can be assigned as operators. This is the extension that
receives calls when the calling party is on a rotary phone or dials [0].
Owner’s Name
After a subscriber records her name, the VPS announces her name during transfers,
Intercom Paging, and confirmation of Dialing by Name.
Independent of this recording is registration of name by System Administrator.
This allows callers to dial parties by name (Dialing by Name) rather than by number.
For example, a caller can dial "S-M-I-T" (Smith) rather than Smith’s mailbox number,
which can be hard to remember.
Password
A combination of numbers selected by the subscriber to protect access to her
mailbox. If forgotten, the System Administrator or System Manager can clear it so
that the subscriber can select a new password.
Personal Custom Service
Allows a subscriber to set the following Custom Services in her personal greeting
(Personal Custom Service):
(1) Transfer to Mailbox
(2) Transfer to Extension
(3) Transfer to Outside
(4) Custom Service
(5) VM Service (Voice Mail Service)
(6) AA Service (Call Transfer Service)
A caller can select a desired service from those above while listening to the personal
greeting or recording a message.
Personal Greetings
A subscriber can record messages to greet callers. There are 3 kinds of Personal
Greetings:
(1) No Answer Greeting
(2) Busy Signal Greeting
(3) After Hours Greeting
Personal Greeting for Caller ID
(Available with APT/DPT Integration only.) Each subscriber can record up to 4
personal greeting messages for calls from pre-assigned Caller ID numbers. Each
greeting supports up to 8 Caller ID numbers.
56
Subscriber’s Guide
Personal Group Distribution List
A subscriber can maintain up to 4 distribution lists, each containing a maximum of
20 mailboxes. Using this list, she can send the same message to all members of a
specific distribution list at once.
Port
The point of connection between the PBX and the VPS.
Pound Sign
The [#] key on the telephone keypad.
Private Message
A message recorded as a private message cannot be forwarded. You can specify
privacy when delivering a message to other subscribers (Subscriber’s Guide Section
3.1).
Prompt
Prerecorded VPS sentences that guide subscribers and non-subscribers through
specific VPS functions. The VPS supports 3 prompts: (1) System prompts
(prerecorded at the factory in English), (2) User 1 prompts*, and (3) User 2 prompts*.
Prompts are numbered; the Message Manager can turn off and on the prompts
individually.
* freely recorded by the Message Manager
Remote Call Forwarding Set
(Available with DPT Integration only.) A subscriber and the Message Manager can
program her extension from a remote location to forward various types of calls to a
desired extension or an outside telephone. There are 6 forwarding settings available:
(1) Forward All Calls
(2) Forward Busy Calls
(3) Forward No Answer Calls
(4) Forward Busy or No Answer Calls
(5) Forward to a CO Line
(6) Forward Cancel.
See Remote Call Forward to CO.
Remote Call Forward to CO
(Available with DPT Integration only.) Allows the System Administrator to program
Telephone number 1 and Telephone number 2 as the destination to which the callers
are forwarded when the Remote Call Forwarding is set to an outside (CO) line. This
feature must be enabled in the COS (Class of Service) setting to be utilized. See
Remote Call Forwarding Set.
Review
Plays back a message.
Rewind
Replays the last 4 s of a message.
57
Subscriber’s Guide
Rotary Telephone
A telephone capable of pulse dial only. Callers using a rotary telephone will be
automatically forwarded to the operator or the General Delivery Mailbox.
SAVE
One of the utility commands that is used to save VPS data to a personal computer.
Scanning Messages
Allows the subscriber to listen to only the first 4 s of each message. Another method
is to press [2] while listening to a message; this instructs the VPS to skip to the next
message.
Service Mode
The System Administrator or the System Manager can change the call handling
method programmed in the Time Service setting.
Station (Personal) Programming
Programming via the proprietary telephone.
Subscriber
A person who has an assigned mailbox.
Subscriber Tutorial
When a subscriber accesses her mailbox for the first time, she will be guided to set
up these items simply by following Help messages:
(1) Password
(2) Owner’s Name
(3) Personal Greetings (No Answer Greeting/Busy Greeting/After Hours Greeting)
System Administration
System programming can be performed via 2 ways: (1) Locally (personal computer
connected directly to the RS-232C port of the VPS), or (2) remotely (personal
computer connected via the telephone network, the external modem of the VPS, and
internal modem card [KX-TVS325 only]).
Note: Local programming and remote programming are mutually exclusive.
System Administrator
Unlike the Message Manager and the System Manager, who use a telephone to
perform their duties, the System Administrator uses a personal computer to program
the VPS. The System Administrator’s handbook is the Installation Manual.
System External Message Delivery Duration Time
The maximum time allowed for an external message that is to be delivered by the
VPS, specified by the System Administrator.
System Group Distribution List
The VPS can maintain up to 20 distribution lists, each containing a maximum of 20
mailboxes. Each list is referenced by a System Group Distribution List number and
is assigned via system administration. A recording into a System Group Distribution
List number will go into the mailboxes of all group members.
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Subscriber’s Guide
System Manager
(Mailbox 99, 999, 9999, or 99999) The person who can perform very basic and
limited system programming using a telephone. She can create/delete mailboxes,
clear subscriber passwords when they are forgotten, set Class of Service
parameters, set the System Clock, and generate System Reports.
System Report
The System Administrator or System Manager can generate 8 System Reports to
monitor the VPS operating status as required.
System Security
By default, the System/Message Managers cannot access the VPS from their
telephones until the System Administrator enables the relevant settings and sets a
password for access. The System/Message Managers always need to enter this
password to access the VPS.
The System Administrator can also choose to set a default password for subscribers’
mailboxes. If this setting is enabled, a default password is automatically assigned
when mailboxes are created.
TIME
One of the utility commands that is used to confirm or set the time and date of the
VPS.
Time and Date Stamp Position
Specifies the position of Time and Date Stamp.
Before: The VPS announces Time and Date Stamp before playing the recorded/
transferred message.
After: The VPS announces Time and Date Stamp after playing the recorded
message.
None: The VPS does not announce Time and Date Stamp.
Time Group (KX-TVS125/KX-TVS225/KX-TVS325 only)
A time frame in which Day, Night, Lunch or Break time period can be programmed.
It is possible to assign up to 8 different Time Groups.
Time Synchronization
(Available with DPT Integration only.) When the PBX sets a new date and time or
when DPT Integration is established, the data is sent from the PBX to the VPS.
Toll Saver
Is a cost-saving feature that allows a subscriber to check her mailbox from a preassigned DID/Caller ID number without necessarily making the VPS answer the call.
Without Toll Saver, the VPS will always answer the call and therefore she will incur
toll charges. With Toll Saver, the VPS can let her know that there are no new
messages without answering her call.
Two-Way Recording (TWR)
(Available with APT/DPT Integration only.) Allows a subscriber to record a
conversation into her mailbox.
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Subscriber’s Guide
Two-Way Transfer (TWT)
(Available with APT/DPT Integration only.) Allows a subscriber to record a
conversation into another person’s mailbox.
Unlimited Message Length
Permits a mailbox owner to record two-way conversations of unlimited length into her
or another person’s mailbox (Two-Way Recording or Two-Way Transfer). The
maximum recording time for other messages will automatically be set to 6 min.
Voice Mail
A general term used for messages recorded over the phone from one person to
another.
Voice Prompt
Recorded VPS instructions to callers. These are either system prompts or user
prompts.
VPS
Voice Processing System (e.g., Panasonic KX-TVS95, KX-TVS125, KX-TVS225,
KX-TVS325).
60
Subscriber’s Guide
61
Subscriber’s Guide
62
Subscriber’s Guide
63
Panasonic Consumer Electronics Company
Division of Matsushita Electric Corporation of America
One Panasonic Way
Secaucus, NJ 07094
Panasonic Sales Company
Division of Matsushita Electric of Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park
Carolina, Puerto Rico 00985
http://www.panasonic.com/csd
Copyright:
This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). Under the
applicable copyright laws, this manual may not be reproduced in any form, in whole or part,
without the prior written consent of PCC and its licensee.
© 2004 Panasonic Communications Co., Ltd. All Rights Reserved.
PSQX3118ZA KK0204YK0
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