Symantec 6.0 for Macintosh Norton Utilities User’s Guide

Norton Utilities™ for Macintosh
User’s Guide
Norton Utilities™ for Macintosh User’s Guide
The software described in this book is furnished under a license agreement and may
be used only in accordance with the terms of the agreement.
Copyright Notice
Copyright  2000 Symantec Corporation.
Documentation Version 6.0
PN: 07-30-00438
All Rights Reserved.
Any technical documentation that is made available by Symantec Corporation is the
copyrighted work of Symantec Corporation and is owned by Symantec Corporation.
NO WARRANTY. The technical documentation is being delivered to you
AS-IS, and Symantec Corporation makes no warranty as to its accuracy or use. Any
use of the technical documentation or the information contained therein is at the risk
of the user. Documentation may include technical or other inaccuracies or
typographical errors. Symantec reserves the right to make change without prior
notice.
No part of this publication may be copied without the express written permission of
Symantec Corporation, Peter Norton Group, 20330 Stevens Creek Boulevard,
Cupertino, CA 95014.
Trademarks
Symantec, the Symantec logo, Norton Utilities for Macintosh, Norton AntiVirus for
Macintosh, LiveUpdate, Norton Disk Doctor, Speed Disk, UnErase, FileSaver, Wipe
Info, Symantec AntiVirus for Macintosh, DiskLight, Fast Find, and Norton Disk Editor
are trademarks of Symantec Corporation.
Macintosh, Mac OS, and Finder are trademarks of Apple Computer. Other brands and
product names mentioned in this manual may be trademarks or registered trademarks
of their respective companies and are hereby acknowledged.
Printed in the United States of America.
10 9
8 7 6
5 4 3
2 1
SYMANTEC LICENSE AND WARRANTY
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Copyright (c) 2000 Symantec Corporation and its licensors. All
rights reserved.
C
O
Chapter 1
N
T
E
N
T
S
Installing Norton Utilities
Welcome to Norton Utilities for Macintosh ......................................... 9
If you have an emergency ............................................................ 9
About your Norton Utilities for Macintosh CD ................................. 10
Installing Norton Utilities for Macintosh ............................................ 11
Starting from the CD .................................................................... 11
If you can’t start from the Norton Utilities for Macintosh CD ... 14
General troubleshooting suggestions ................................................ 15
For more information ......................................................................... 15
Accessing context-sensitive help ................................................. 16
Accessing the Reference Guide PDF .......................................... 16
Registering Norton Utilities for Macintosh ......................................... 17
Reading Late Breaking News ...................................................... 18
Connecting to the Symantec Web site through America Online 19
Chapter 2
Emergency data recovery and troubleshooting
Starting and running Norton Utilities from the CD ........................... 22
Repairing damaged disks ................................................................... 23
If an error is found ...................................................................... 27
Recovering files with UnErase ........................................................... 28
If an erased file is not found ....................................................... 30
Using Volume Recover to restore FileSaver information .................. 31
Rebuilding directories .................................................................. 33
Troubleshooting .................................................................................. 35
Things you might need ............................................................... 36
First things first ............................................................................. 36
Isolate the problem ...................................................................... 36
Check all cables ........................................................................... 37
Have you added anything new lately? ....................................... 37
Is it a hardware problem? ............................................................ 38
SCSI device conflicts .................................................................... 39
SCSI termination problems .......................................................... 39
USB issues .................................................................................... 40
FireWire device problems ........................................................... 41
Extension conflicts ....................................................................... 41
More troubleshooting procedures ..................................................... 42
Replace a damaged disk driver ................................................... 42
Zap the PRAM (reset Parameter RAM) ....................................... 43
Rebuilding the Desktop ............................................................... 44
5
Further options ............................................................................ 45
Reformat your hard disk .............................................................. 45
Chapter 3
Repairing and recovering disks, files, and data
About Norton FileSaver ...................................................................... 47
Configuring Norton FileSaver settings ........................................ 47
Starting Norton Utilities for Macintosh .............................................. 48
Using Norton Disk Doctor ................................................................. 49
Recovering data with UnErase ........................................................... 52
Viewing an erased file’s information .......................................... 57
Filtering the erased files list ........................................................ 58
Applying or removing a filter ...................................................... 60
Performing customized searches ....................................................... 60
Performing Catalog, File Type, and Text searches .................... 61
Creating File Type templates ....................................................... 64
Recovering files from the Trash ......................................................... 66
Recovering data and resource forks ........................................... 66
Joining resource and data forks .................................................. 67
Rejoining file segments ....................................................................... 68
Locating missing disks ........................................................................ 69
Recovering FileSaver data with Volume Recover ............................. 70
Chapter 4
Enhancing performance and security
Optimizing disks, files, and free space with
Speed Disk ....................................................................................... 71
Defragmentation vs. optimization ............................................... 71
Running Speed Disk .................................................................... 74
About the disk map ..................................................................... 78
Using built-in Speed Disk profiles .............................................. 78
Creating custom Speed Disk profiles .......................................... 80
Viewing computer statistics with
System Info ...................................................................................... 80
Finding information with Fast Find ................................................... 83
Displaying read/write activity with DiskLight ................................... 83
Erasing files permanently with Wipe Info ......................................... 83
Wiping a file or folder ................................................................. 85
Wiping an entire disk .................................................................. 86
Wiping an entire device .............................................................. 88
Wiping unused disk space .......................................................... 89
Using UnErase after wiping unused disk space ......................... 90
Increasing security ....................................................................... 90
6
Creating a Wipe Info Trash can .................................................. 91
Using contextual menus ..................................................................... 92
Chapter 5
Keeping program files current
About LiveUpdate ............................................................................... 95
Updating program files ....................................................................... 96
Reading the LiveUpdate What’s New file ................................... 98
Checking version numbers and dates ........................................ 98
Customizing a LiveUpdate session .................................................... 99
Scheduling LiveUpdate ..................................................................... 100
Downloading updates from the Symantec Web site ...................... 101
Using LiveUpdate with America Online .......................................... 102
Service and support solutions
CD Replacement Form
Index
7
8
C
H
A
P
T
E
Installing
Norton Utilities
R
1
Welcome to Norton Utilities for Macintosh
Norton Utilities helps you optimize performance and solve problems easily.
This collection of software tools helps you repair and optimize disks,
recover lost data, and prevent future problems.
If you have an emergency
If you purchased Norton Utilities because your computer won’t boot, you
see a disk or folder with a blinking “?,” files have “disappeared,” or you
wish to recover data, DO NOT INSTALL Norton Utilities yet! Please refer to
Chapter 2, “Emergency data recovery and troubleshooting” on page 21.
If you purchased Norton Utilities to maintain your Macintosh and do not
currently have a problem, refer to Chapter 4, “Enhancing performance and
security” on page 71.
If you currently have an emergency, be aware of these cautions:
■
Do not install Norton Utilities for Macintosh on a disk that you want to
repair or recover data from. ANY new information saved to your disk
might destroy the files you are trying to recover.
■
Do not initialize your disk!
If booting from a CD results in a “Do You Want To Initialize?” dialog
box message, click No or Cancel. There is a good chance the disk can
be repaired or the data can be recovered using Norton Utilities.
This Norton Utilities for Macintosh User’s Guide provides just enough
information to get you started. For full, detailed information, open the
Norton Utilities for Macintosh Reference Guide PDF file in the
9
Installing Norton Utilities
Documentation folder on the CD. For more information, see “Accessing the
Reference Guide PDF” on page 16.
About your Norton Utilities for Macintosh CD
Use your Norton Utilities for Macintosh CD to install your software. The CD
also contains Mac OS System software that lets you reboot when you need
to repair problems on your usual startup disk.
Run Norton
Utilities from the
CD
Install Norton
Utilities
Open and
select specific
tools
Install the
Reference Guide
PDF
Double-click the
Read Me file
In addition to the Norton Utilities for Macintosh Installer, the
Norton Utilities for Macintosh application icon, and a folder containing
program files, several other items are also included on the CD. Other items
include:
10
■
Read Me: Contains late breaking information, troubleshooting tips,
installation instructions, and the default location of all files installed by
Norton Utilities.
■
Documentation folder: Contains a Reference Guide in PDF format and
installation files for Adobe Acrobat Reader.
■
System folder: Lets you restart your computer from the CD to run
Norton Utilities for Macintosh before you install it, or any time you
need to scan or perform repair, recovery, or optimization on the disk
containing your active System folder.
■
SimpleText application: Lets you read the Read Me file.
■
Norton Tools folder: Contains the tools that make up Norton Utilities,
including Norton Disk Doctor, Speed Disk, and UnErase. Also located
Installing Norton Utilities for Macintosh
in the Norton Tools folder is the Tech Support Tools folder, which
contains special tools for use by Symantec Technical Support.
Installing Norton Utilities for Macintosh
We strongly recommend running Norton Disk Doctor before installing.
When you are sure your Startup Disk is healthy, use the following steps to
install Norton Utilities.
For late-breaking information and installation troubleshooting tips, see the
Read Me file on the CD. Insert the CD into your CD-ROM drive and
double-click the Read Me file.
Starting from the CD
If you suspect that your hard drive is damaged (you can’t restart with it),
you can use the Norton Utilities for Macintosh CD as your startup disk. For
more information, see “Emergency data recovery and troubleshooting” on
page 21. If your startup disk is not damaged, you can continue to install.
To start your computer from the Norton Utilities for Macintosh CD:
1
Insert your Norton Utilities for Macintosh CD into the CD-ROM drive.
2
Restart your computer from the Norton Utilities for Macintosh CD by
using one of the following methods:
■
On the Special menu, click Restart, while pressing the C key on the
keyboard.
■
On a Macintosh computer with a third-party or external CD-ROM
drive, go to Control Panels, click Startup Disk, and select the
Norton Utilities for Macintosh CD as your Startup Disk. Close the
Startup Disk control panel. On the Special menu, click Restart.
You can tell that your computer has restarted from the CD because
the Norton Utilities for Macintosh pattern appears in the
background of the Desktop.
■
If the CD window doesn’t open automatically, double-click the CD
icon to open it.
11
Installing Norton Utilities
To scan your hard drive:
1
In the CD window, double-click the Norton Utilities icon.
2
In the Norton Utilities main window, click Norton Disk Doctor.
Run a utility, or
choose a tool
from the
Utilities menu
Get the latest
program updates
If Norton AntiVirus
for Macintosh is
installed, start it
from here
12
Installing Norton Utilities for Macintosh
3
In the Norton Disk Doctor window, select a drive and click Examine.
4
If a drive doesn’t appear in the Norton Disk Doctor window, it might
be damaged. Choose Show Missing Disks from the Disks menu. For
more information, see “Locating missing disks” on page 69.
5
Norton Disk Doctor displays a summary of problems found, if any. If a
problem is found, see “If an error is found” on page 27.
6
Click Done to close the Summary window.
7
On the File menu, click Quit or press Command-Q to close the
window.
To install Norton Utilities for Macintosh:
1
Insert the Norton Utilities for Macintosh CD into the CD-ROM drive.
If the CD window doesn’t open automatically, double-click the CD
icon to open it.
2
In the CD window, double-click Norton Utilities Installer.
3
Follow the prompts to progress through the information screens. If you
click Disagree on the License and Warranty Agreement, the installation
is cancelled.
4
Do one of the following:
5
■
For a full installation, click Easy Install.
■
To select individual components, click Custom Install, and select
the components to install.
Confirm or specify a destination folder to which to install.
13
Installing Norton Utilities
6
Follow the on-screen instructions to complete the installation, and then
click Restart.
If you used the Startup Disk Control Panel settings to start your computer
from the Norton Utilities for Macintosh CD, restore the old settings before
you restart.
To restore your computer’s settings:
1
Go to Control Panels.
2
Click Startup Disk.
3
Click your hard disk to make it the startup disk.
4
Close the Control Panel.
5
On the Special menu, click Restart.
After you restart, if you have trouble ejecting the CD, try one of the
following:
■
Press the CD-ROM drive’s eject button when your Macintosh restart
chime sounds.
■
On newer Macintosh computers with a slot-loading CD-ROM drive,
press the mouse button while starting up to eject the CD.
If you can’t start from the Norton Utilities for Macintosh CD
The System software included on the Norton Utilities for Macintosh CD
might not be sufficient to start newer Macintosh models issued after the
release of this version of Norton Utilities for Macintosh. To find out if a
newer CD is available, contact Symantec Customer Service. For more
information, see “Service and support solutions” on page 103.
Some third-party CD drives cannot start a computer from a CD. As an
alternative to the CD, set up another hard drive, a partition on a hard drive,
or a removable disk such as a Zip or SuperDisk drive as a startup disk.
To set up another drive as a startup disk:
14
1
Install your Macintosh OS System software to the designated drive.
2
Install Norton Utilities for Macintosh on the new startup disk.
3
Restart your computer from the new startup disk to run Norton Utilities
in an emergency.
4
Use the Startup Disk Control Panel to set it as the startup drive by
doing the following:
General troubleshooting suggestions
a
On a Macintosh computer with a third-party or external CD-ROM
drive, go to Control Panels.
b
Click Startup Disk.
c
Select the Norton Utilities for Macintosh CD as your Startup Disk.
d
Close the Startup Disk Control Panel and click Restart on the
Special menu. Your computer will start up from the designated
volume.
Now you can install Norton Utilities.
General troubleshooting suggestions
Try these tips when you start having problems with your system:
■
Check all cables for loose connections.
■
Disconnect all external devices.
■
Reset the PRAM by restarting while pressing Command-Option-P-R.
Hold for four chimes, then release.
■
Update your device drivers with the latest formatting software. For
more information on updating drivers, consult the device
manufacturer’s documentation.
For more information
Context-sensitive help is built in to the Norton Utilities for Macintosh
application. The Norton Utilities for Macintosh Reference Guide PDF file
also contains information about Norton Utilities for Macintosh.
Norton Utilities for Macintosh Guide help files contain information about
how to use Norton Utilities features.
To access Help:
■
Click the Guide on the Help menu in any window in Norton Utilities.
Norton Utilities Balloon Help contains explanations of items on the screen.
To turn on Balloon Help:
■
On the Help Menu, click Show Balloons; point to any item to see a
description.
15
Installing Norton Utilities
The Norton Utilities for Macintosh Reference Guide is available in printable
Adobe Acrobat PDF format on the CD. An Adobe Acrobat Reader can also
be installed if it is not already on your computer.
Note: The Read Me file on the Norton Utilities for Macintosh CD contains
information that was unavailable at the time this guide was published.
Read this information before you go any further.
Accessing context-sensitive help
Norton Utilities for Macintosh Help is an interactive guide that walks you
through unfamiliar tasks.
Norton Utilities for Macintosh Help and Shortcuts include:
■
Step-by-step guidelines to Norton Utilities for Macintosh procedures
■
Definitions of terms related to Norton Utilities for Macintosh and your
computer
■
Tips and shortcuts to make Norton Utilities for Macintosh applications
faster and easier to use
To open Norton Utilities for Macintosh Help:
1
Start Norton Utilities for Macintosh.
2
On the Help menu, click Norton Utilities for Macintosh Help.
3
Click a help book on the left and a topic on the right.
4
Click OK.
To turn on Balloon Help:
■
On the Help menu, click Show Balloons.
Accessing the Reference Guide PDF
You must have Adobe Acrobat Reader installed to read the product
Reference Guide PDF. If you do not have it installed, install it from the
Norton Utilities for Macintosh CD.
You cannot view the Reference Guide PDF if you started your computer
from the CD, because Acrobat Reader will not run when you have started
from a locked device. To have this documentation available while started
16
Registering Norton Utilities for Macintosh
from the CD, print it while started normally from the hard drive or from
another computer.
To install Adobe Acrobat Reader:
1
In the Norton Utilities for Macintosh CD window, double-click the
Documentation folder.
2
Double-click the Adobe Acrobat Reader installer icon.
3
Follow the prompts to select a folder for Adobe Acrobat Reader and
complete the installation.
To open the Reference Guide PDF:
1
In the Norton Utilities for Macintosh CD window, double-click the
Documentation folder.
2
Double-click Reference Guide.
You can also drag the Reference Guide to your hard disk. It needs
approximately 5 MB of disk space.
Registering Norton Utilities for Macintosh
Using your existing Internet connection, you can register Norton Utilities
for Macintosh via the Internet.
If you are running Macintosh OS 8.5 or higher, an icon in the
Norton Utilities for Macintosh folder lets your launch your browser and
connect to Symantec’s software registration page. If you are running a
lower version of Mac OS, point your browser to the Symantec Web page.
To register via the Internet:
1
Connect to the Internet.
If you use America Online (AOL) to connect to the Internet, see
“Connecting to the Symantec Web site through America Online” on
page 19.
2
In the Norton Utilities for Macintosh folder, double-click Register Your
Software.
17
Installing Norton Utilities
Your default Internet browser should go to the Symantec Service &
Support registration page.
If you are using Macintosh OS 8.1, start your browser and navigate to
the Symantec Service & Support page:
www.symantec.com/custserv/cs_register.html
3
On the Service & Support page, type all of the required information.
4
Click Submit Registration.
Reading Late Breaking News
Norton Utilities for Macintosh installs a Late Breaking News link. This link
lets you see the latest information available for your installed software.
To read Late Breaking News:
1
Connect to the Internet in your usual way.
If you use America Online (AOL) to connect to the Internet, see
“Connecting to the Symantec Web site through America Online” on
page 19.
18
Registering Norton Utilities for Macintosh
2
In the Norton Utilities for Macintosh folder, double-click Late Breaking
News.
Your default Internet browser should go to the Symantec Late Breaking
News Web page for your product.
3
If you are using Macintosh OS 8.1, start your browser and navigate to
the Symantec Web page:
www.symantec.com/product/home-mac.html
Connecting to the Symantec Web site through America Online
If you use America Online (AOL) as your Internet Service Provider (ISP),
you must connect to AOL before you go to the Symantec Registration Web
site.
Use this procedure if your Internet Control Panel has its Default Web
Browser set to America Online.
To register your software via AOL:
1
Log on to AOL.
2
On the AOL Welcome page, click the AOL Internet browser.
3
Move the AOL browser and any other open AOL windows out of the
way.
4
In the Norton Utilities window, double-click Register Your Software.
5
Follow the procedure from “Registering Norton Utilities for Macintosh”
on page 17 to enter registration information.
6
Click Submit Registration.
7
Disconnect from AOL.
19
Installing Norton Utilities
20
C
H
A
P
T
Emergency data
recovery and
troubleshooting
E
R
2
The following pages contain step-by-step procedures for repairing
damaged disks and recovering lost or corrupted data in emergency
situations. They summarize how to use essential Norton Utilities tools to
recover files and disks. More detailed information about all the Norton
Utilities tools is in the Norton Utilities for Macintosh Reference Guide PDF
file as well as in the online help.
Norton Disk Doctor, Volume Recover, and UnErase are the Norton Utilities
tools used for disk repair and file recovery:
■
Use Norton Disk Doctor to repair disk damage. For more information,
see “Starting and running Norton Utilities from the CD” on page 22,
and “Using Norton Disk Doctor” on page 49.
■
If you need to restore your disk’s directory, have unintentionally
initialized your hard disk and want to restore the data, or if your disk is
beyond repair, run Volume Recover. For more information, see
“Recovering FileSaver data with Volume Recover” on page 70.
■
UnErase recovers files from the damaged disk and copies them to an
undamaged disk. For information on using UnErase for emergency
data recovery, see “Recovering files with UnErase” on page 28.
■
If these tools are unable to help immediately, read “More
troubleshooting procedures” on page 42 for more suggestions on how
to restore your disks or recover data.
21
Emergency data recovery and troubleshooting
Starting and running Norton Utilities from the CD
Use the Norton Utilities for Macintosh CD as a startup disk for
troubleshooting purposes, as well as for installing Norton Utilities on your
computer. Using the CD as a startup disk lets you access your computer
without using your hard drive, so you can make certain types of repairs
with Norton Disk Doctor.
To start up from the Norton Utilities for Macintosh CD:
1
Insert your Norton Utilities for Macintosh CD into the CD-ROM drive.
2
To start up from your Norton Utilities CD by using one of the following
methods:
■
On the Special menu, click Restart while holding down the “C” key
on the keyboard. If your computer is turned off, start up while
holding down the “C” key on the keyboard.
■
On a Macintosh with a third-party or external CD-ROM drive, go to
Control Panels, click Startup Disk, select the Norton Utilities for
Macintosh CD as your Startup Disk, and then click Restart on the
Special menu.
You can tell that your computer has restarted from the CD because the
program desktop pattern appears in the background.
3
22
If the CD window is closed, double-click the CD icon to open the CD
window.
Repairing damaged disks
4
In the CD window, double-click the Norton Utilities icon.
5
From the Norton Utilities main window you can:
■
Run Norton Disk Doctor. See “Repairing damaged disks” below.
■
UnErase recently erased files. See “Recovering files with UnErase”
on page 28.
■
Run Volume Recover to restore an entire disk. See “Using Volume
Recover to restore FileSaver information” on page 31.
Repairing damaged disks
If you have a damaged or crashed disk, start up or restart from the CD and
run Norton Disk Doctor. See “Starting and running Norton Utilities from the
CD” on page 22.
Note: When booted from the CD, Norton Disk Doctor can repair damage
to disks formatted under most Mac OS versions. For more details, please
see the Read Me file.
The type of damage determines how much data is recoverable. However, if
the disk was protected by FileSaver, chances are good that the disk can be
repaired or recovered quickly and easily.
23
Emergency data recovery and troubleshooting
Norton Disk Doctor checks your disk for damage and asks you for
permission before repairing any damage. Depending on the type of
damage, Norton Disk Doctor might tell you to run Volume Recover or
UnErase. In these cases, you can start the programs directly from Norton
Disk Doctor.
Tip: If you only want to diagnose the disk or if you want to disable specific
tests, you can do so from the Norton Disk Doctor Preferences dialog box.
For more information, choose Show Balloons from the Help menu and
display the balloon help in the Preferences dialog box, or see the Norton
Utilities Reference Guide PDF on the Norton Utilities for Macintosh CD.
To run Norton Disk Doctor:
1
In the Norton Utilities main window, click the Norton Disk Doctor
button.
2
In the Norton Disk Doctor main window, select the damaged disk.
If the damaged disk is a floppy disk or other type of removable disk,
insert it now.
If you do not see the disk you want to diagnose, choose Show Missing
Disks from the Disks menu. If the disk still does not appear, see
“Locating missing disks” on page 69.
24
Repairing damaged disks
Note: When inserting removable media, if the removable disk is
damaged severely and the Finder is active, the Finder might try to
display an alert message. Your Macintosh will beep and display a
Macintosh icon on the right side of the menu bar. Make sure that
Norton Disk Doctor is the active application in the Application menu.
Do not select the Finder.
3
Click Examine.
Norton Disk Doctor prompts you to choose a location for Undo files.
4
Navigate to the folder to which you want to save the NDD Undo file,
and click Save.
If your hard drive is damaged, do not select it as a location for Undo
files. If the dialog box shows no option for saving Undo files other
than your damaged drive, or the Norton Utilities CD, click Cancel.
Norton Utilities will continue to examine and repair your disk without
creating an Undo file for the fixes.
25
Emergency data recovery and troubleshooting
Norton Disk Doctor examines the selected disk.
The progress bar indicates when each test is completed.
When Norton Disk Doctor encounters an error, it displays an alert
dialog box. See “If an error is found” on page 27. Read the description
of the problem and follow the recommendation.
5
To skip any test, click Skip. If you have selected more than one disk to
test, you can also click Skip Disk.
When Norton Disk Doctor is finished, it displays the results for each
disk tested in a report window.
6
Click Done to return to the Norton Disk Doctor window.
7
Quit Norton Disk Doctor and examine your disk to see if the data on
your disk appears to be correct.
If Norton Disk Doctor found and repaired major problems, run it again
to be sure that all problems have been fixed. When finished, Norton
Disk Doctor should report “No Problems Found.”
26
Repairing damaged disks
If an error is found
If the error looks like it can be fixed, Norton Disk Doctor lets you decide
whether to fix it.
Description of the
problem
Click for a
detailed
description of
the problem
Recommended
course of action
Files affected
by the problem
To respond to a repair alert message:
1
Do one of the following:
■
Click Fix to repair the error for the first selected file.
■
Click Fix All to repair errors in all the listed files.
■
Click Continue to skip the repair and continue diagnosing the disk.
■
Click Alias or Alias All to create aliases for files that Norton Disk
Doctor can’t repair immediately.
■
Click Stop to end the session.
If Norton Disk Doctor cannot fix the error, it informs you of the
problem and makes a recommendation.
2
Click View Reports to see which files were fixed. For more
information, see “Using Norton Disk Doctor” on page 49.
If Norton Disk Doctor can’t fix a problem
If the error cannot be fixed, Norton Disk Doctor provides other
options. For more information, see Chapter 3, “Repairing and
recovering disks, files, and data” on page 47.
27
Emergency data recovery and troubleshooting
Recovering files with UnErase
If you have accidentally deleted files, or files are missing, try using
UnErase. Although UnErase has powerful data-recovery capabilities, basic
operation is simple and almost completely automatic.
Warning: Although you can recover an erased file to the same disk, it is
safer if you specify a removable disk or another hard disk, if you have one.
When you recover to the same disk, you jeopardize your chances of
recovering other erased files. If you choose to recover to a floppy disk and
the file is too big, UnErase splits the file across as many disks as needed.
See “Rejoining file segments” on page 68 for directions to rejoin a file that
has been split.
To UnErase files:
28
1
In the Norton Utilities main window, click UnErase.
2
Select the drive to search for lost files.
3
Click Quick Search.
Recovering files with UnErase
UnErase searches the selected disk for erased files and displays the
results in the UnErase Search window, with an estimate of each file’s
recoverability.
Choose a
custom search
method
Estimate of
successful
recovery
Erased files
appear in the list
Location of file
before it was
erased
The following are other ways to view erased files:
■
Click a column title—Name, Size, Modification Date, or
Recoverability—to sort the UnErase window listing.
■
Select a file in the UnErase window and click View Contents to
view the contents of a file.
■
Select a file in the UnErase window and click Get Info to get
information about an erased file.
If the files are not found, you can perform a more customized search.
For information about this and other UnErase search-and-rescue
techniques, see “Performing customized searches” on page 60.
4
Select an erased file and click Recover.
The Recovery Destination dialog box appears with a confirmation of
the files to be recovered and the disk to which you are recovering.
Files are recovered to a Recovered Files folder on your hard disk.
Chances of recovering data are much stronger when FileSaver is actively
protecting your computer. For more information, see “About Norton
FileSaver” on page 47.
Use Speed Disk regularly to reduce file fragmentation and improve your
chances of recovering your files in case of catastrophic directory damage.
Unfragmented files have a greater chance for recovery. See “Optimizing
29
Emergency data recovery and troubleshooting
disks, files, and free space with Speed Disk” on page 71 for more
information on defragmenting files.
If an erased file is not found
Depending upon the situation, UnErase uses several methods to search for
erased files or lost data. If you do not have success with the first method
UnErase uses, select a customized search.
To specify a custom UnErase search method:
1
With the UnErase main window open, click Customized Search on the
Tools menu.
2
Select a search method:
■
Catalog Search
Searches the disk directory for valid file records. Use this option
when you are trying to recover files missing because a disk is
damaged. The Catalog Search for erased file is included as part of
UnErase’s default Quick Search, so you will not find additional
erased files with this option.
Do not select Search Entire Disk For Parts Of The Catalog Tree
unless you have already tried the Catalog Search without this
option selected, and you have not found your files. Selecting this
option will slow down the search significantly.
■
File Type Search
Searches the disk for files that match the selected file types.
a
If an application’s file type doesn’t show up on the list, you can
click Create File Type to specify an application, and create a
template to use for searching. For more information, see
“Creating File Type templates” on page 64.
A File Type Search is most useful when a Quick Search for
erased files has not been successful, or when a disk’s directory
structures are too badly damaged for the Catalog Search to find
the desired files.
b
30
Select Search For Resource Forks to have UnErase search for all
resource forks on the drive, in addition to the selected file types.
When this box is not selected, UnErase finds only the resource
forks belonging to the selected File Types.
Using Volume Recover to restore FileSaver information
Searching for Resource Forks is particularly useful for recovering
fonts, as well as many types of Preferences files that can’t be found
as specific file types.
■
Text Search
Lets you search for words or phrases that you know were in a file
(not the document’s title). Use a Text Search when salvaging word
processing files, email, or other text-based data files from a
damaged disk, or when you cannot remember the name of the
erased file. This search can take a long time. Text Scan is not useful
for recovering non-text files.
a
Select Erased or Real files for the search.
b
Enter a word or phrase from the file in the Search Text box.
UnErase finds all files that contain the search text.
c
Select Case Sensitive to further restrict the search. For example,
“Mark” is not a match for “mark” when Case Sensitive is
selected.
d
Click Search.
For full details on creating File Type Templates and other
UnErase techniques, see “Performing customized searches” on
page 60.
3
On the File menu, click Quit to close UnErase.
Using Volume Recover to restore FileSaver
information
By using Volume Recover to restore critical FileSaver information to a
severely damaged disk, you might be able to return the disk to a condition
that Norton Disk Doctor can repair.
Normally, you need to use Volume Recover only on the recommendation
of Norton Disk Doctor. However, when you initialize a hard disk, you can
use Volume Recover directly or use Volume Recover to rebuild the entire
volume. For more information, see “Rebuilding directories” on page 33.
31
Emergency data recovery and troubleshooting
To use Volume Recover:
1
In the Norton Utilities main window, click Volume Recover.
You can also choose Volume Recover from the Norton Disk Doctor
Utilities menu.
Select the disk to recover. Volume Recover will not recover your
startup disk or locked disks. If you select one of these disks, the Search
button is disabled.
If the damaged disk is a floppy disk or other type of removable disk,
insert it and select it in the list.
If you do not see the disk you want to select, on the Tools menu, click
Show Missing Disks.
If the disk still does not appear, see “Locating missing disks” on
page 69.
2
Click Search.
Volume Recover lists the FileSaver information files it finds.
32
Using Volume Recover to restore FileSaver information
3
If the located FileSaver rescue information is for the volume you want
to recover, select the most recent FileSaver rescue information file.
■
Click Search More if the located FileSaver information is not for the
volume you want to recover, or if you think that there is more
recent FileSaver information for the volume.
■
Click Search Entire Disk to have Volume Recover search the entire
physical device.
■
If no FileSaver information is found, you can rebuild the directories.
■
Always select the most recent file, unless you know that your disk
was damaged before that date and time. In that case, you should
use the older file.
Warning: If you must use an older FileSaver file to recover data, you
will be restoring your disk to the way it was on the date the FileSaver
data was saved. You will lose any changes to files created or modified
after the date of that FileSaver file.
4
Click Restore to begin copying the FileSaver data to your disk.
Volume Recover displays a message reminding you that the directory
information will be replaced by the FileSaver information.
5
Click Yes to copy the information to the disk.
After Volume Recover is finished, it indicates if the restoration of
FileSaver data was successful.
6
Because Volume Recover rewrites the driver area of the hard drive, you
must restart the computer following the recovery.
7
If the procedure worked, copy any critical files from the restored disk
to another disk in case the hard disk is damaged again.
8
Run Norton Disk Doctor to repair the disk with the newly restored
directory and partition information.
Rebuilding directories
Sometimes missing files are not listed in a disk’s directory because damage
to the directory prevents the corresponding directory entries from being
found. If your directory is damaged, you can use the Rebuild Directories
feature in Volume Recover to rebuild it. Rebuild Directories scans the hard
disk for all file records, and creates a directory containing those records.
33
Emergency data recovery and troubleshooting
Volume Recover will recover all available entries using this feature. This
might include files that you have intentionally deleted.
Warning: Use Rebuild Directories with caution. This feature cannot be
undone.
To rebuild a disk’s directory, you must restart from the Norton Utilities for
Macintosh CD, or from another startup disk. For more information, see
“Starting and running Norton Utilities from the CD” on page 22.
To rebuild a directory:
1
Start Volume Recover.
2
On the Disks menu, click Rebuild Directories.
Volume Recover scans the selected disk and displays an estimate of the
number of directory items found, and the amount of space they
occupy.
Your options are:
■
Rebuild Directory: Proceeds to rebuild the directory with the
discovered files.
■
Search Entire Disk: Do not click this button unless damage to your
disk is so severe that no other method can recover your missing
files.
When you click this button, Volume Recover scans the entire disk
for all files. The additional files found by this scan might result in
loss of valid files in the directory.
3
34
If the estimate is satisfactory, click Rebuild Directory.
Troubleshooting
If your disk is badly damaged, Rebuild Directories might need to
search the entire disk to ensure that all directory data is safely
accounted for. This search can be time consuming. For example, a 4
GB drive might take ten minutes to rebuild.
4
When asked to confirm the warning message, click Proceed.
Volume Recover restores the directory entries.
5
Run Norton Disk Doctor to verify that the disk is in good condition.
This precaution provides protection in case there are other structural
problems on your disk that might still cause you problems.
Troubleshooting
Beyond using Norton Utilities, there are some other basic things you can
do to try to fix your Macintosh.
If Disk Doctor and UnErase are unable to solve your problems:
■
Check all cables for loose connections. See “Check all cables” on
page 37.
■
Reset or zap the Parameter RAM—or PRAM—by restarting with the
Command-Option-P-R keys held down. See “Zap the PRAM (reset
Parameter RAM)” on page 43.
■
Disconnect all external devices. See “Have you added anything new
lately?” on page 37.
■
Update your device drivers with the latest formatting software. For
more information on updating drivers, consult the device
manufacturer’s documentation. For an example, see “Replace a
damaged disk driver” on page 42.
■
Many peripheral storage devices such as USB and FireWire drives
require specific extensions. If you are missing the extension, the device
might not function as you expect. If you are trying to examine such a
storage device while booted from the Norton Utilities for Macintosh
CD, you might not be successful, because the System Folder on the CD
does not contain drivers for specific storage devices.
35
Emergency data recovery and troubleshooting
Things you might need
Locate the following items to assist you in the repair of your damaged disk:
■
Your Norton Utilities for Macintosh CD.
■
The Macintosh OS System CD containing the Utilities folder.
■
The application that was used to initialize your hard disk for use on a
Macintosh.
These applications are called device or disk formatting utilities. In most
cases, the formatting software will be the Macintosh OS utility, Drive
Setup, located on the Macintosh OS CD containing the Utilities folder.
If a dealer originally formatted your hard disk and did not give you a
copy of the application, you might have to purchase an appropriate
formatting utility.
First things first
Before you do anything, try the following suggestions. Many problems start
out small and actually become bigger the more they are worked on! Take a
few minutes and try the easy things first.
Isolate the problem
Often, problems are easier to find and fix if you can first isolate them from
your working equipment.
In other words, if you are using more than one hard disk and only one
hard disk has a problem (which is usually the case), reconfigure your
computer’s peripheral devices so that only the problem drive and your
Macintosh are set up for the troubleshooting session. This will not only
save time, but also prevent accidents from happening to trouble-free
equipment.
Note: Using an Apple keyboard and standard Apple mouse will help
eliminate possible problems when you are troubleshooting. Third-party
input devices sometimes use custom drivers that are unavailable on the
Norton Utilities for Macintosh CD.
All external devices other than the one being examined should be
physically disconnected from the computer.
36
Troubleshooting
Check all cables
It might be that your Macintosh or the hard disk is not getting power, or
that they are not properly communicating with each other due to a faulty
cable connection.
To check your cables:
1
With the power switched off, check all cables and connections.
Make sure that your Macintosh and its peripherals are plugged into a
grounded electrical outlet, as well as connected to each other. If the
Macintosh is too close to a wall, the cable connectors might be loose
or the cables might be crimped and the connection not properly made.
If you are using a device that has a cable with the same type of
connectors on each end, it might make a difference which end is
connected to your Macintosh.
Do not substitute cables for different types of devices even if they look
exactly alike. The wiring inside of the cable might be different.
2
If the computer doesn’t start, check the power strip or wall outlet with
an item that is known to work.
A lamp or small radio is a convenient tool for checking the power.
3
When you are certain that you have power available and all
connections are snug, turn the system back on again.
If your Macintosh does not even begin to start up, you might have a
hardware problem. Continue reading.
Have you added anything new lately?
The two top contenders for taking a startup drive temporarily out of service
are adding a new external device and installing software that modifies your
system software.
If your problem occurred right after adding a hard disk or other peripheral
device, check for device conflicts.
If your problem occurred after adding new software, refer to the software’s
documentation to see if any programs called system extensions or control
panels were installed. These types of programs are designed to enhance
your system software, but they sometimes cause conflicts with your system
files, other extensions, or with a specific application. If so, you need to
check for extension conflicts.
37
Emergency data recovery and troubleshooting
Is it a hardware problem?
Your Macintosh is probably one of the most reliable computer systems
manufactured today. It’s not unusual for a Macintosh to go five years and
even beyond without hardware failure. However, in the unlikely event you
do experience such problems, we have provided a list of things that can go
wrong that utility software can’t fix. If you encounter one of these
problems, you most likely will need to see a qualified technician.
Hard disks
If you are having a problem with your hard disk drive that Norton Utilities
tools can’t fix, you might have a hardware problem. Most internal or
external hard disks display telltale symptoms:
■
Internal and external drives
The access or “busy” LED might have suddenly stopped working or
might be flashing repeatedly. The sound the hard disk makes when it
spins up and recalibrates might have changed or gone away.
Sometimes drives experience a problem known as stiction. This is
where the read/write assembly gets stuck to the point that the platter
no longer spins. If the drive is external, sometimes a gentle “thump”
can free it up long enough for you to perform a backup. This
procedure is not entirely recommended nor is it a long term solution,
for as soon as you turn off the drive, the problem will return.
■
External drives only
The power LED or the hard disk indicator light doesn’t light up.
This can happen when the hard disk’s power supply fails. Your data
might be intact on the drive. Have a technician investigate.
■
Floppy disk drives and other removable media devices
Macintosh floppy disk drives can become dirty to the point that they
will no longer recognize an inserted floppy disk. If you experience this
problem, ask your technician if your drive can be cleaned. Off the
shelf drive cleaning kits are not a complete solution to this problem.
If a floppy happens to get stuck in a drive, take great care in removing
it. The read/write head assembly is very delicate and most damage
suffered here is not covered under Apple’s warranty plan.
Other removable media drives might require special cleaning
procedures. Refer to your manufacturer’s instructions.
38
Troubleshooting
■
Macintosh main logic board
Some “sad Macintosh” codes (those containing an “F” within the first
eight characters) can be rectified using the Norton Utilities for
Macintosh or the formatting software for your hard drive. Those that
cannot usually indicate that a problem exists with ROM, RAM or
elsewhere on the main logic board.
SCSI device conflicts
The Macintosh locates and communicates with SCSI devices, such as hard
disks, scanners, and CD-ROM players, by using a SCSI ID number. The
SCSI devices are connected to each other, creating a chain through which
the Macintosh can communicate with any device. Each device must have a
unique ID from 0 to 6. On a Macintosh with built-in SCSI, your Macintosh
is always device number 7, the internal hard disk is usually 0, and a
factory-installed CD-ROM drive is usually 3. Most external hard disks and
other SCSI devices have a switch on the back with which you set the ID
number. Depending on the type of SCSI card you have installed in your
computer, you can have between 6 and 16 SCSI devices on a single SCSI
bus.
To resolve SCSI device ID conflicts:
■
Check each SCSI device to make certain that it has a unique ID
number from 0 to 6.
If two numbers are the same, reset one device to an unused number
and restart.
If you have multiple SCSI buses, make sure that no two devices on the
same bus have the same ID.
SCSI termination problems
A terminator is a small piece of hardware that fits over the SCSI port,
connects to a cable, or is part of the electronics of your SCSI device. If the
SCSI chain is terminated improperly, it can hang up your computer and
cause startup problems.
If you have more than one SCSI device, you must be terminated twice—at
the beginning and at the end of the chain. There can be no more than two
terminators in a SCSI chain.
If you have an internal SCSI hard disk, chances are that it is terminated
automatically. The user guide that came with the hard disk will normally
39
Emergency data recovery and troubleshooting
contain information on how to change its SCSI ID and how to enable or
disable termination.
To resolve a SCSI termination problem:
■
Check to see that the first and last device in the SCSI chain are
terminated and the others are not.
USB issues
For the most up-to-date solutions, visit the Symantec Service and Support
Web site where there are troubleshooting and knowledge base support
links:
http://www.symantec.com/techsupp/index.html
Using USB devices as startup disks
Some USB devices cannot be used as bootable volumes on some
Macintosh computers. If this is the case for your system, a solution is to
install Norton AntiVirus for Macintosh or Norton Utilities for Macintosh
onto the USB volume. Include the Norton Shared Lib file in the same folder
as the Norton Utilities for Macintosh applications. Start your computer with
the USB media inserted and the Macintosh OS CD as the boot volume.
Insert the USB media prior to restarting from the Macintosh CD so that the
operating system can add the USB volume to the desktop.
Problems starting from USB port
You are attempting to start an iMac DV (slot-loading model) or a Macintosh
G4 with a USB port, from the new MacOS 9-based versions of our CDs.
During startup, the computer stops responding or the computer crashes
with a Bus error. This usually occurs if you have a USB hub, or solitary
extra USB device, such as a modem or scanner, connected along with your
keyboard and mouse.
Try disconnecting the extra third-party USB device from the computer and
start from the CD again.
40
Troubleshooting
FireWire device problems
When you start from the Norton Utilities for Macintosh CD your FireWire
drive is unrecognized, and you are prompted to initialize or eject it.
Because of this, while started from the Norton Utilities for Macintosh CD,
you cannot examine any LaCie USB drives or FireWire drives.
The solution is to start from the hard drive and use the installed version of
Norton Utilities for Macintosh on the internal drive to examine the external
devices.
Extension conflicts
An extension is computer code that, upon startup, alters the way your
system software works. (This can include some control panels.) These
programs are stored in the Extensions folder or the Control Panels folder in
the System Folder.
An extension can cause a conflict with your system files, other extensions,
or with a specific application. For example, you might observe that certain
functions such as connecting to the Internet or launching some programs
are temporarily disabled.
To temporarily resolve an extension conflict:
■
Hold down the Shift key while you start up your Macintosh.
This disables all extensions until you restart your Macintosh again.
Note: This procedure disables all extensions that normally load while
your Macintosh is starting up. You might observe that certain functions
are temporarily disabled. However, the next time you restart your
Macintosh, the functionality returns.
To eliminate the conflict:
1
Choose Control Panels from the Apple menu, and then open
Extensions Manager.
If you want to save the current configuration, go to the Extensions
Manager window, click the Duplicate Set button, and give the
duplicate set a different name.
If you see a message that the selected set doesn’t match the contents of
your System Folder, click Create New Set, and give the set a descriptive
name.
41
Emergency data recovery and troubleshooting
2
Use the Extensions Manager software to select the minimum number
of extensions to load. On the Selected Set list, select one of the locked
sets (indicated with a padlock icon).
3
Restart the computer with this set. If your computer behaves normally,
you’ve identified the problem as an extension conflict.
4
Go back to the Extensions Manager, and start adding extensions back
to your Selected Set. You will need to restart each time for the change
to take effect.
For more information on system alterations, refer to your Macintosh
documentation.
More troubleshooting procedures
If your problem still exists, and you have eliminated the more common
sources of problems, you should begin serious troubleshooting
procedures. The following procedures explain the typical things that an
experienced technician might try, in the order he or she might try them. If
your problems are simple, you won’t have to go beyond the first
procedure.
Replace a damaged disk driver
Replacing a disk driver is potentially dangerous because if it is done
incorrectly, it will format your startup disk. The procedure described next
is an outline of the most typical steps for replacing a driver. The exact
procedure varies with each disk drive manufacturer, so you should refer to
the user’s guide that came with your hard disk for detailed instructions on
how to update your device driver.
To replace a driver:
1
Start your Macintosh using the disk containing the setup utility that was
used to format your hard disk.
If you still get a “Sad Mac,” hold down the Command, Option, Shift,
and Delete keys while restarting.
2
Open the utility application.
3
After locating your volume, look for a button or menu item named
Update or Reinstall Driver.
In Drive Setup, choose Update Driver from the Functions menu. In the
Apple HD SC Setup application, this button is named Update.
42
More troubleshooting procedures
If an update or replace driver feature exists in the utility, select it only
after you are certain of the following things:
■
The correct volume has been chosen for the driver update.
■
Updating the driver will not cause the volume to be reformatted or
initialized. If the utility warns you that data will be lost, do not
proceed.
Note: If you can’t locate the device with the formatting software,
chances are that there is a hardware problem.
4
If you have successfully completed updating the driver, restart your
Macintosh.
5
To ensure that no other problems exist, run Norton Disk Doctor.
Zap the PRAM (reset Parameter RAM)
The PRAM (Parameter RAM) is an area of RAM that is used to store
information about your Macintosh. Part of the information stored by PRAM
is needed by your Macintosh in order to locate the current startup device.
Because this information is needed each time you use your Macintosh, it is
stored even when your Macintosh is turned off (a battery is activated when
you shut down your Macintosh). If the information in PRAM becomes
corrupted, you can clear this information and replace it with new
information.
Tip: If your computer consistently does not retain the current date and
time when you turn the computer off, your PRAM battery might need to be
replaced.
Since resetting the PRAM resets the memory in your computer, some
system settings, such as disk cache, mouse speed, menu blinking, time
zone, and others will need to be reconfigured after this procedure.
To reset PRAM:
1
Restart your computer while holding down the Command, Option, P,
and R keys.
2
As the system begins a restart, you will hear the startup chime repeat.
Continue holding down the keys until the chime has sounded three or
more times.
43
Emergency data recovery and troubleshooting
3
Release the keys and the startup should complete.
Rebuilding the Desktop
Desktop files are invisible files that help keep track of the files on each
volume. As you work with a volume, information is added to these files. If
they are damaged, they can cause startup problems. Rebuild the Desktop
once a month.
Norton Disk Doctor lets you use the Finder's ability to rebuild Desktop files
for selected disks.
To rebuild the Desktop:
1
Start Norton Disk Doctor.
2
On the Tools menu, click Rebuild Desktop.
When you rebuild the Desktop, any comments you have added to the
files’ Get Info windows are lost, since the Desktop file containing these
comments is deleted.
3
If asked to confirm, click OK.
4
If you don’t want to see this alert the next time you rebuild the
Desktop, click Don’t show this alert again.
The Desktop files of the selected volumes are made visible and moved
to the Trash, and the disks are unmounted.
If any disks cannot be unmounted, you are notified.
5
Click Restart.
The Desktop files are rebuilt by the Finder during startup.
If you click Continue, the unmountable volumes are remounted, and
the Finder rebuilds the Desktop files for those volumes.
On disks with open files, the Desktop files are rebuilt the next time the
computer is started.
44
More troubleshooting procedures
Further options
If you are still unable to start your Macintosh using your startup disk, you
might have a hardware problem that only a qualified service technician can
fix. It might still be possible to recover files from the volume even though
you can’t start from it. See “Performing customized searches” on page 60
for directions on how to recover data from a damaged disk.
Reformat your hard disk
A hard disk can accumulate bad or weak sectors, known collectively as
“bad blocks.” When this happens, some sectors can no longer be accessed
unless the hard disk is physically reformatted or low-level formatted.
This procedure should only be used if you have exhausted all repair
options, including a professional data recovery service. Because
reformatting the hard disk will destroy all existing information contained
on the disk, you must recover as much information as possible from your
damaged volume before you begin reformatting. If you have a recent
backup, you just need to recover new files and files that have changed
since the last backup.
Almost all hard disk formatting applications deal with bad blocks
differently. Some manage to re-map the blocks using spare or unused
sectors during the format process while others have a special procedure
that needs to be run before or after formatting. Refer to the documentation
that came with the formatting software for instructions on reformatting
your hard disk.
Warning: Do not format your hard disk unless you have a backup of the
damaged hard drive or have successfully recovered all of the files using
UnErase or Volume Recover. For more information, see Chapter 3,
“Repairing and recovering disks, files, and data” on page 47 for directions
on recovering data from a damaged disk.
45
Emergency data recovery and troubleshooting
46
C
H
A
P
T
E
R
Repairing and
recovering disks, files,
and data
3
About Norton FileSaver
Norton FileSaver keeps track of essential disk information on each volume.
Norton Disk Doctor, UnErase and Volume Recover depend on the
information collected by Norton FileSaver to restore damaged disks and
data.
Norton FileSaver is scheduled to scan and update regularly, and you can
customize its schedule and scanning behavior.
Configuring Norton FileSaver settings
Norton FileSaver saves critical disk information used to restore the disk’s
directory structure if damage occurs to your disk. This information is used
by Volume Recover, Norton Disk Doctor, and UnErase. Norton FileSaver
also scans your hard disks for potential problems and warns you if any are
found.
Include infrequently used disks and removable media for protection.
Mount them before starting Norton FileSaver.
You can change the level of Norton FileSaver protection, for example, if
you are using resource-intensive activity and you don’t want Norton
FileSaver to scan as frequently while another application is running.
47
Repairing and recovering disks, files, and data
To change Norton FileSaver protection:
1
Open the Norton FileSaver Control Panel.
2
By default, Norton FileSaver is turned on. To temporarily disable it,
click Off.
3
You can change settings for the following options:
■
Which disks to scan for problems
■
How frequently to update information
■
Whether to track deleted files and folders
For full details of the settings for Norton FileSaver, see the Norton
Utilities for Macintosh Reference Guide PDF file on the CD. For
information on accessing the PDF file, see “Accessing the Reference
Guide PDF” on page 16.
Warning: Permanently disabling FileSaver will significantly decrease your
chances for success when recovering files and volumes with UnErase and
Volume Recover.
Starting Norton Utilities for Macintosh
You can start most utilities from the Apple menu, the Norton Utilities main
window, or from the Utilities menu when another utility is open.
To start Norton Utilities:
1
48
Do one of the following:
■
From the Apple menu, choose Norton Utilities.
■
Open the Norton Utilities folder and double-click the Norton
Utilities icon.
2
In the Norton Utilities main window, click any Utility icon, or choose
one from the Utilities menu.
3
The Control Panel utilities—DiskLight and Norton FileSaver—are
available on the Control Panels submenu on the Apple menu. Norton
Fast Find is available on the Apple menu.
Using Norton Disk Doctor
Using Norton Disk Doctor
If this is an emergency situation, see “Starting and running Norton Utilities
from the CD” on page 22 for instructions on using Norton Disk Doctor to
repair your disk.
To examine a disk without first launching Norton Disk Doctor, use the
Finder contextual menu command. Press the Control key and click the disk
you want to examine, then click Disk Doctor Scan. You can also drag one
or more disk icons from the Desktop to the Norton Disk Doctor icon in the
Norton Tools folder.
To start Norton Disk Doctor:
1
Click the Norton Disk Doctor button in the Norton Utilities main
window.
You can also double-click the Norton Disk Doctor icon in the Norton
Tools folder.
Select one or
more disks to
examine
Small icons
indicate disk
status
Click to begin
testing selected
disks
Click to see
more information
about a selected
disk
Click to see a
completed report
2
In the Norton Disk Doctor main window, select one or more disks.
■
Shift-click to select more than one adjacent volume. Command-click
to select non-adjacent volumes.
■
To examine a removable media disk, insert it into an available
drive. It will appear in the list even if it does not appear on the
Desktop.
If a disk doesn’t appear in the Norton Disk Doctor list, choose Show
Missing Disks from the Disks menu. For more information, see
“Locating missing disks” on page 69.
49
Repairing and recovering disks, files, and data
Tip: The Finder will sometimes try to eject a badly damaged floppy
disk, or might crash when the disk is inserted. To add a floppy disk to
Norton Disk Doctor’s list without the Finder seeing it, hold down the
Option key when you insert the disk. The floppy disk will not appear
on the Desktop.
The small icons to the right of the disk icons indicate each disk’s
potential for examination and repair:
Macintosh icon
The disk contains the active System files and some repair
functions will be limited.
Application icon
The disk contains the Norton Disk Doctor application and
some repair functions will be limited.
Lock icon
The disk is write-protected and Norton Disk Doctor can
examine the disk, but cannot perform any repairs on it.
If you see a disk without a name or with a name you do not recognize,
select the disk and click the Get Info button, or choose Get Info from
the File menu. The Get Info window displays information about the
selected disk that might help you identify it.
3
Click Examine.
If you restarted from the CD (or have set your Preferences to Always
Ask For An Undo File Location) Norton Disk Doctor might prompt you
to choose a location for Undo files.
Because Norton Disk Doctor repairs directories during its scan, it is
possible that a repair might cause an unwanted result. The Undo file
lets you return your hard disk to the state before Norton Disk Doctor
conducted the repair. Repairs to some problems can’t be reversed.
4
Select a folder for the NDD Undo file and click Choose.
You should save the Undo file to a disk other than the one you are
examining. By default, Norton Disk Doctor saves the Undo files at the
root level of the boot drive, in a folder called Disk Doctor Undo Files.
Norton Disk Doctor checks every area of your hard disk, looking for
problems that need immediate attention as well as file problems that
could give you problems in the future.
50
Using Norton Disk Doctor
Tip: For a description of the tests, see the chapter, “Norton Disk
Doctor” in the Norton Utilities for Macintosh Reference Guide PDF file
on the CD.
The scan window shows Norton Disk Doctor progress as it scans each
selected disk for errors.
Name of disk
being examined
Click Skip to skip
a test
Skip one disk in
a series being
examined
Progress of overall
examination
Stop examining
all disks
Number of disks to
be examined
5
You can do the following in the scan window:
■
Click Skip to skip an individual test.
■
Click Skip Disk to skip the remainder of tests for this disk.
If another disk is selected, Norton Disk Doctor proceeds to
examine it.
■
6
Click Stop to stop examining all disks.
If a problem is found, Norton Disk Doctor displays a problem alert to
which you must respond. For more information, see “Responding to
problems” in the chapter “Norton Disk Doctor” in the Norton Utilities
for Macintosh Reference Guide on the CD.
If you are concerned about making a repair decision, click Skip in
response to Norton Disk Doctor repair dialog boxes. After the disk
examination is finished, print the Norton Disk Doctor Report for
reference before running Norton Disk Doctor again.
51
Repairing and recovering disks, files, and data
When the scan is completed, Norton Disk Doctor displays the
summary.
Click to view Norton
Disk Doctor report
7
To view the report, click View Reports. Norton Disk Doctor displays
the report, which you can view onscreen, print, or save to another file.
For information on Norton Disk Doctor reports, see “Viewing the disk
report” in the chapter “Norton Disk Doctor” in the Norton Utilities for
Macintosh Reference Guide on the CD.
Recovering data with UnErase
Files emptied from the Trash remain on your disk until they are overwritten
by other files. UnErase can locate and recover deleted files that are not
overwritten. It can also salvage data from an irreparably damaged disk. Use
UnErase when you have:
■
Deleted files that you need to recover.
■
Suffered irreparable damage to a disk and need to recover files or data.
Unfragmented files have a greater chance for recovery. Use Speed Disk on
a regular basis to reduce file fragmentation. See “Optimizing disks, files,
and free space with Speed Disk” on page 71 for more information.
Note: If you cannot find a file, but you do not think it was erased, try using
Fast Find before using UnErase. For more information, see “Finding
information with Fast Find” on page 83.
52
Recovering data with UnErase
To UnErase files with the contextual menu:
1
Press the Control key and click the disk on which you want to locate
erased files.
2
On the Norton Menu, click Recover Files.
3
In the UnErase Search dialog box, locate the file you want to recover.
4
Follow the instructions in “To UnErase files:” below.
To UnErase files:
1
In the Norton Utilities main window, click the UnErase icon.
2
In the UnErase main window, select a volume to search.
Scroll to view all
available volumes
Select a disk to
search for erased
files
Click to search for
erased files
Scroll to see available volumes. If the volume containing the missing
file or data doesn’t appear in this list, see “Locating missing disks” on
page 69.
3
Click Quick Search.
53
Repairing and recovering disks, files, and data
UnErase searches the selected disk for erased files and displays the
results in the UnErase Search window, with an estimate of successful
recoverability.
Click to use other
search techniques
Indicates the
search for erased
files is complete
Click a column title
to sort list
Select one or
more files
Estimated
recoverability
View the
contents of the
selected file
Size of selected
files
Get information
about the
selected file
When you click a file in the top part of the window, its last known
location appears in the lower part of the window.
4
■
To sort the UnErase Search window listing, click the Name, Size,
Modification Date, or Recoverability column title.
■
To view more information or the contents of an erased file, select
the file and click Get Info or View Contents. For more information,
see “Viewing an erased file’s information” on page 57.
■
To eliminate unrecoverable files from the erased file list, on the
Tools menu, click Hide Unrecoverable Files.
Select one or more files to recover.
■
54
Shift-click to select several adjacent files. Command-click to select
non-adjacent files.
Recovering data with UnErase
A selected file’s last location appears in the lower part of the UnErase
Search window.
Click to recover
selected files
Location of selected
file before it was
erased
Summary of files
found and filtered
5
Click Recover.
The Recovery Destination dialog box confirms the files to be recovered
and the disk from which you are recovering.
Names or
number of files
being recovered
Name of volume
you are recovering
from
Select a location
for the recovered
files
Click Recover to
confirm and complete
the recovery
6
Select a disk on which to save the recovered files.
It’s best to choose a different hard disk, floppy disk, or other volume
to save recovered files. If you have no other device to restore the files,
you can recover a file to the same disk. You might overwrite the file
55
Repairing and recovering disks, files, and data
you are currently recovering, or other erased files that you still want to
recover.
Tip: If you are on a network or have another computer connected
through AppleTalk, you can mount a network volume using the
Chooser and recover files to that disk using UnErase. You can even do
this when you have booted from the Norton Utilities CD.
7
Click Recover.
UnErase recovers the files and displays a status message.
Name of recovery
folder
When UnErase recovers a file, it creates a folder with the same name
and hierarchy as the folder in which the file last resided. This folder is
placed within a folder called Recovered Files.
If you are recovering a file to a floppy disk and the file is larger than a
single disk, be sure you have enough floppy disks to hold the
recovered files. UnErase automatically splits large files across as many
disks as necessary. You can use UnErase to rejoin the files later. For
information on reuniting split files, see “Rejoining file segments” on
page 68.
8
To recover more files from the UnErase Search window, repeat steps 4
through 7.
Warning: Be sure to save recovered files to a disk other than the one
you’re recovering from. Otherwise, you might overwrite other erased files
you need to recover.
For more suggestions, see Chapter 4, “UnErase” in the Norton Utilities for
Macintosh Reference Guide PDF file in the Documentation folder on the
Norton Utilities for Macintosh CD.
56
Recovering data with UnErase
Viewing an erased file’s information
When you have the UnErase Search window open, you can select an
erased file and view more information about it or view its contents.
To get information about an erased file:
1
In the UnErase Search window, select one or more files.
2
Click Get Info.
Icon, filename,
and other file
statistics
Creation, modification, and
deletion dates and Type and
Creator codes are displayed if
known
To view the contents of an erased file:
1
In the UnErase Search window, select one or more files.
2
Click View Contents.
File name,
program icon, and
creation date
Select, cut, and
paste contents of
a file from this
window
View data or
resource fork
In some types of files you can view a data fork and a resource fork.
57
Repairing and recovering disks, files, and data
3
Click the Data Fork or Resource Fork button to view the file’s data or
resource fork contents. For more information about data and resource
forks, see “Recovering data and resource forks” on page 66.
In files that contain more than plain text, the contents might look like
gibberish. This is normal computer code and does not mean that your
file is damaged or unrecoverable. Look for fragments of text to help
you determine whether the selected document is the one you’re
looking for.
4
To copy the file’s contents to the Clipboard, drag across the text to
select it, and click Copy to Clipboard.
Filtering the erased files list
When UnErase searches for erased files, it might display many files and
folders that you don’t want to see. You can hide files you don’t want to see
by filtering them out of the UnErase Search window using the Filter List
feature. For example, if you often use a specific type of graphic or
document, you can define a filter that displays only those graphic or
document file formats, and hides other types of erased files that you don’t
want to see.
You can create and save a filter for future use.
To eliminate unrecoverable files from the erased file list, on the Tools
menu, click Hide Unrecoverable Files before using a Quick Search.
58
Recovering data with UnErase
To filter the list of erased files:
1
From the UnErase Search window, click Filter List.
Enter partial text to
search for a file name
Select an existing File
Type or create a new
File Type Template
Select a
checkbox to
activate its
settings
Enter text contained within
the file to search for
Specify the size of file
to search for
Click to apply your
search criteria to the
UnErase Search window
2
In the Filter List dialog box you can set the following options:
File Name
Displays only the files whose names match the criteria you
specify. Select the File Name checkbox, then enter the filename
text. Select Include or Exclude to indicate whether to include or
exclude the text from your display.
File Type
Displays only the file types you specify. Select the File Type
checkbox, then select a file type from the list. Select whether to
include or exclude these types of files from your display.
You can also specify a different File Type by clicking the Add
File Type button. For more information on adding File Type
templates, see “Creating File Type templates” on page 64.
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Repairing and recovering disks, files, and data
3
Content
Displays only those files whose contents match the criteria you
specify. Select the Content checkbox, then enter the text you
want to use as criteria. Select whether to include or exclude this
text from your display.
File Size
Displays files whose size matches the criteria you specify. Select
the File Size checkbox, select Less Than Or Equal To or Greater
Than Or Equal To from the list, enter a value in the text box, and
choose a measurement of bytes, K (kilobytes), or MB
(megabytes).
Click Apply Filter.
The filter is applied to the list of files in the current UnErase Search
window. The total number of files found and filtered appears in the
bottom of the window.
Applying or removing a filter
A filter is active until you remove it, apply another filter, or quit UnErase.
To remove a filter:
■
From the UnErase Search window, click Remove Filter.
To apply a different filter:
1
From the UnErase Search window, click Filter List.
2
In the Filter List dialog box, uncheck any selected checkboxes.
3
Click Apply Filter to remove the previously applied filter.
The total number of files found and filtered appears at the bottom of
the UnErase Search window.
Performing customized searches
If a quick search does not give you the desired results, you can customize
a search to look for erased files or lost data. A customized search might
find erased files not found through a quick search.
A customized search is also the best way to recover files from a disk with
irreparable directory damage. Use a customized search when Norton Disk
Doctor and Volume Recover can’t restore your disk.
60
Performing customized searches
There are several search methods to choose from. If you do not find a file
with the first method used, you can try another, or you can use multiple
methods simultaneously.
Performing Catalog, File Type, and Text searches
Use UnErase customized searches to suit your requirements. If you cannot
locate a file with a Quick Search but you remember the application used to
create it, try a File Type Search. Use a Text Search to search for specific text
within a file.
If the directories are damaged and you are trying to recover files, then you
should try the Catalog Search, with Real and Erased Files options.
To specify a Customized Search type:
1
If you have already performed a Quick Search, click Customized
Search at the top of the window.
From the UnErase main window, you can choose Customized Search
from the Tools menu, or press Command-B.
Select a checkbox
to specify search
criteria and move
the related tab to
the front
Search with
customized
settings
Restart the
UnErase search
By default, the volume selected in the main window or Quick Search is
selected.
2
Select the disk to search on.
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Repairing and recovering disks, files, and data
3
Select options to tell UnErase where to search.
■
Erased Files
UnErase looks for files in the unused, erased files area of your disk.
If your disk is healthy, select this option.
■
Real Files
UnErase searches the currently used parts of your hard disk
directory for files that do not appear to have been intentionally
deleted. When performing a File Type or Text search, UnErase
searches the used parts of a disk, where files are expected to exist.
If your disk directory information has been damaged, you will
obtain the best results by selecting both the Real Files and Erased
Files checkboxes.
If files or folders seem to have disappeared for no reason, try the
Rebuild Directories feature in Volume Recover. For information on
Rebuild Directories, see “Rebuilding directories” on page 33.
4
Select one or more of the following search methods:
■
Catalog Search
Searches the disk directory for valid file records. If you are looking
for Erased Files only, and your hard disk is functioning normally,
do not select Search Entire Disk For Parts Of The Catalog Tree.
If your hard drive has crashed, or a large number of files have
unexpectedly disappeared, try the Catalog Search for Real Files and
Erased Files, first with Search Entire Disk deselected. If large
numbers of files are still missing, search again with this checkbox
selected. Selecting this option will slow down the search
significantly.
■
File Type Search
A File Type Search is most useful when Quick Search has not found
the erased files you need, or when the Catalog Search is
unsuccessful.When using this search method, you can search for
files created by specific applications.
62
Performing customized searches
a
If an application’s file type doesn’t show up on the list, you can
click Add File Type to specify an application, and create a template
to use for searching. See “Creating File Type templates” on page 64.
Because directory information is not referenced in a File Type
Search, the UnErase window will list generic filenames (such as
Photoshop 2/3/4/5 #1, and so on). Rename the files after you
recover them, or join the file forks with the Join Forks command.
For more information, see “Recovering data and resource forks” on
page 66.
b
Click the Search For Resource Forks to have UnErase search for all
resource forks on the drive, in addition to the selected file types.
When this box is not selected, UnErase finds only the resource
forks belonging to the selected File Types.
Searching for Resource Forks is particularly useful for recovering
fonts, as well as many types of Preferences files that can’t be found
as specific file types.
■
Text Search
Lets you search for words or phrases that you know were in a file,
but not the name of the file itself. Use a Text Search when salvaging
word processing documents or other text-based data files, or when
you cannot remember the name of an erased file.
Text Searches are useful for finding saved email files. Try searching
for your own email address to find mail that you have sent or
received.
a
Enter a word or phrase from the file in the Search Text box.
UnErase finds all files that contain the search text.
b
Select Case Sensitive to further restrict the search. For example,
“Mark” is not a match for “mark” when Case Sensitive is selected.
Directory information is not referenced in a Text Search so the
UnErase window lists generic filenames (such as Text File #1, and
so on). Rename the files after you recover them, and verify that the
recovered information is correct.
63
Repairing and recovering disks, files, and data
Note: Make sure you have specified the maximum file size for text and file
type searches in UnErase Preferences. By default, this size is set to 40960K.
If you find that the files being found are too large or too small, adjust this
size. Because the same value is used for both types of searches, you might
get the best results by performing these searches separately, setting the size
appropriately for each.
Creating File Type templates
UnErase lets you create a File Type template that identifies files created by
a particular application. This template is created from a selection of data
files created by the application. Once a File Type template is created, use it
to search for erased files.
To create a File Type template:
1
With the UnErase Search window open, on the Tools menu, click
Create File Type Template.
A dialog box appears where you can select files for UnErase to create a
File Type template.
Locate examples
of a file type
Add files of the
same type to
create a File Type
template
The files selected should be of exactly the same type as the file type
you want to recover.
64
Performing customized searches
For example, if an application can create word processing or
spreadsheet documents, you might wish to create a template for these
types of files. Do not mix together both types of files when creating
the template. Use only word processing documents in one template
and spreadsheets in another.
2
Locate and select a file of the desired type, and then click Add.
Added files are listed in the lower part of the window.
3
Continue adding files of the same type. For best results, you should
add at least ten sample files of the same type to create a template.
4
Click Done.
A dialog box appears where you can enter a location and name for the
File Type template. Use a name that will help you remember the file
type. For example, if you are creating a ClarisWorks word processing
file type, you might call the template “Claris WP.”
5
Enter a name and click Save. It is best to save the new template to the
File Type Templates folder in the Norton Tools folder. This is the
default location.
The File Type template is saved for the next UnErase search.
In order for UnErase to use a template you create, you must make sure it is
located in the same folder as the default File Type Templates that are
shipped with Norton Utilities. Without these other File Type Templates,
UnErase can’t locate the ends of recovered files.
If you wish to be able to use a new File Type Template when you restart
from the Norton Utilities CD, or at a time when you are not able to access
your hard drive, copy the File Type Templates folder from the Norton
Utilities CD to another disk, such as a Zip disk, a floppy disk, or another
hard drive. Add your custom template to this copied folder.
65
Repairing and recovering disks, files, and data
When you start UnErase from the Norton Utilities CD, click Preferences on
the Edit menu and specify this copied folder as the desired location for the
File Type Templates folder. This ensures that UnErase will use your custom
File Type Template.
Recovering files from the Trash
When UnErase recovers a file using a Norton FileSaver or Catalog search, it
creates a folder with the same hierarchy and name as the last folder in
which the file resided, as in the following example:
UnErase recreates the
recovered file’s original
hierarchy inside a
Recovered Files folder
If you have previously dragged a file to the Trash and then emptied the
Trash, UnErase attempts to determine the folder from which the file was
originally taken. If necessary, UnErase creates a Trash folder inside the
Recovered Files folder. Do not confuse this folder with the original Trash.
Move the file out of this recovered files Trash folder, and put the temporary
Trash folder into the real Trash.
Recovering data and resource forks
When you use UnErase to recover a file using a File Type search, you
might have to perform some additional work to recover the entire file.
Some Macintosh files have two parts:
■
Data Fork: The part of a file that contains text, graphics, or other
modifiable information.
■
Resource Fork: The part of a file that contains information used by an
application, such as menus, fonts, icons, or executable code.
The majority of document files have only a data fork, although some have
both a data fork and a resource fork. UnErase lists each fork as a separate
file in a File Type search.
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Recovering files from the Trash
Joining resource and data forks
Because directory information is not referenced in a File Type Search, a
data fork is listed with a generic name identifying the document type, for
example, Photoshop 2/3/4/5 #1.data. A resource fork is listed with the
original file name of the document, and the suffix, .rsrc, for example,
Artwork.rsrc. In most cases, the data fork is the one that contains the
essential file data you want to recover.
When you recover an erased file with a resource fork and a data fork, you
might have to rejoin the two parts to restore the file to its original
condition. The resource fork can also be a great help in determining the
original name of the file.
Because the data and resource forks of a file are often physically adjacent
on the hard drive, you can often identify a data fork by the name of the
resource fork next to it. For example, if you find a file called
Photoshop 3 4/5 #25.data, and next to it is a resource fork with a
Photoshop icon and the name Cover Photo.rsrc, it is likely that these two
forks belong to the same file.
■
If you have sorted the list of files, you will need to restore the order in
which the files were originally found before you can see which forks
lie next to each other. To do this, Option-click any unselected column
heading. This removes any sorting from the list.
■
If you can’t find a resource fork to help you name a file, you can
rename a data fork once you have established the contents of the file.
Once you have recovered the file, open it and use the Show Contents
command to help identify it.
To join a single resource and data fork:
1
In the UnErase Search window, on the Tools menu, click Join Forks.
2
Click Select File, and navigate to the file whose forks you want to join.
3
Select a single resource fork and a single data fork. Command-click to
select non-adjacent files.
4
When you have selected exactly one of each fork type, click Join Forks
on the Tools menu. The original name of the file is filled in for you; if
you wish, you can enter a different filename.
5
Click Save to rejoin the file.
If you have already recovered the files to be joined, follow the next
procedure.
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Repairing and recovering disks, files, and data
To join resource and data forks of recovered files:
1
With the UnErase main window open, choose Join Forks from the
Tools menu.
2
Do the following in the Join Forks dialog box:
a
Click the first Select File button, locate and select the data fork in
the appropriate Recovered Files folder, and click Open.
The file name appears next to the first Select File button.
b
Click the second Select File button, locate and select the resource
fork in the appropriate Recovered Files folder, and click Open.
The file name appears next to the second Select File button.
c
Click the third Select File button and, in the dialog box that
appears, select a location for the joined file, enter a name for the
joined file, and click Save.
When you have identified the data fork, resource fork, and have
entered a filename, the Join button becomes available.
3
Click Join Forks.
UnErase displays the status of the joined file.
If the join is successful, you should be able to open the file using the
application that created it.
Rejoining file segments
If UnErase recovers an erased file to a floppy disk, and the file is too large
to fit on a single floppy disk, UnErase divides the file into floppy disk-sized
segments. You can rejoin these segments using the following procedure.
To rejoin file segments:
1
Make sure you have the component files available and enough disk
space for the restored files.
2
Insert the floppy disk with the first segment of the recovered file.
The first segment is named “<filename>#1” with subsequent segments
numbered consecutively.
68
3
On the Tools menu, choose Join Split Recovered Files.
4
Select the file to be recovered and click Rejoin.
Locating missing disks
5
Enter a name and destination for the recovered file, and click Save.
UnErase completes the process, prompting you to insert the disks with
the file segments as necessary. Make sure to insert the disks in the
correct order.
Locating missing disks
When a disk has damaged file system information, it will not be recognized
as a disk. When a disk is not listed in the Norton Disk Doctor, UnErase, or
Volume Recover main window, you can try to locate it in the following
ways:
■
Search for data structures characteristic of the disk.
■
Locate devices by their ID numbers or other information.
To try to locate a missing disk:
1
On the Disks menu, click Show Missing Disks.
The tool you’re using rescans all active connected devices to find all
available drives again.
If a disk is found, it appears in the tool’s main window.
2
To recover lost data from the located disk, use the procedure,
“Performing customized searches” on page 60. Since this disk’s
directory structures might be damaged, you should search for both
Real and Erased files.
If these techniques fail, you can use the Add Custom Disk feature to
manually enter specific data regarding the disk you want to recover.
To use the Add Custom Disks feature:
1
Click Add Custom Disks.
2
In the list of devices, click the triangle to display available devices.
3
Click the volume.
4
Click Add.
The recovered device appears in the tool’s main window.
For more information on these search techniques, see “Selecting
missing disks” in the chapter “Norton Disk Doctor” in the Norton
Utilities for Macintosh Reference Guide on the CD.
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Repairing and recovering disks, files, and data
Recovering FileSaver data with Volume Recover
Volume Recover restores critical partition and directory information (from
existing Norton FileSaver files) to disks on which this data is damaged or
missing. In most cases, use Volume Recover only if prompted by Norton
Disk Doctor.
For more information, see “Using Volume Recover to restore FileSaver
information” on page 31.
Volume Recover also rebuilds directories on damaged disks, making it
possible to restore a drive even when no FileSaver data is available. For
information about recovering directory information using Volume Recover,
see “Rebuilding directories” on page 33.
Warning: Files added since Norton FileSaver was last updated are not
recovered. If you are trying to locate files that were created after the most
recent Norton FileSaver update, use UnErase first to locate and recover
those files. Then use Volume Recover to restore the disk’s directory
information.
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C
H
A
P
T
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Enhancing performance
and security
4
Optimizing disks, files, and free space with
Speed Disk
During normal file operations, file and free space fragments are created on
the hard disk. As they are created, modified, and deleted, files can become
larger and outgrow the original number of blocks allocated for them on a
hard disk, or become smaller and no longer need all of their allocated
space. For growing files, the Mac OS file system must find a new location
for the overflow parts. For shrinking files, empty space might be left
behind.
Over time, fragments of a file might be scattered in different areas of the
hard drive, away from the original location of the file. These multiple file
fragments are tracked in the disk catalog.
Speed Disk maximizes disk drive performance. It measures file
fragmentation, defragments files, and optimizes placement of files on disk
according to the selected profile.
Defragmentation vs. optimization
The terms defragmentation and optimization are often used
interchangeably. However, they are not the same.
■
Defragmentation is the process of rearranging the way files are
organized on a hard drive so that the data comprising each file is
stored in contiguous disk blocks.
■
Optimization maximizes the usable free space on a hard drive and
groups files based on how they are accessed. The most frequently
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Enhancing performance and security
used files are placed where they can be accessed in the shortest time.
Infrequently used files are placed out of the way. Free space is
consolidated to avoid fragmenting newly added files, and extra space
is added after major data structures so that they can grow without
immediately becoming fragmented again. Optimization can improve
performance, after initial optimization and on a continuing basis.
Preparing for optimization
Make the following preparations before optimizing any drives:
72
Before optimizing, do this
Why you should do it
Run Norton Disk Doctor to
identify and repair any bad
blocks before running Speed
Disk.
Although Speed Disk automatically checks
for errors before optimizing, it’s best to run
Norton Disk Doctor to identify and repair any
bad blocks or other file or disk damage that
could cause problems during optimization.
Running Norton Disk Doctor also ensures
that lost file fragments are not included in the
optimization. For more information, see
“Using Norton Disk Doctor” on page 49.
Delete temporary and
obsolete files such as any
Internet temporary files, the
Trash, and so on.
This avoids the extra work of optimizing
obsolete, unused, and trash files that
consume optimization time and resources.
Including these files in optimization means
that useful space is occupied by useless files,
causing the drive to become refragmented
when these files are emptied from the Trash
or erased from temporary folders.
Complete any major software
installations or uninstallations
before optimizing.
This reduces the necessity to reoptimize after
the installation or uninstallation. Typically,
installation processes create temporary files,
and occupy large amounts of space
temporarily. Uninstalling programs after
optimizing creates unnecessary work.
Optimizing disks, files, and free space with Speed Disk
Before optimizing, do this
Why you should do it
Back up your files.
It’s always a good idea to back up your
software. Although Speed Disk maintains the
integrity of your data, we strongly
recommend that you back up important files
before making any major changes to your
drives, including optimization. Maintaining a
schedule of regular backups is good practice
at any time.
Make sure your disk driver
has been updated with the
latest version of the
manufacturer’s formatting
software.
It is important to make sure your computer is
communicating with your hard disk drive
properly before you optimize it. If you know
you have the latest version of the driver
software, you might still wish to update or
reinstall the driver with that utility to ensure
that the driver is functioning correctly when
you optimize. If your hard disk is factory
installed, use the hard disk setup software
that came with your computer, for example,
Apple’s Drive Setup utility. Otherwise, either
use the software that came with the hard disk
or contact the manufacturer for the current
driver.
Remove any driver-level
security software, or remove
any other write protection on
the disk.
Because some copy-protected software
makes use of hidden files that might be
moved during Speed Disk optimization, it
might be necessary to uninstall certain
copy-protected applications before
optimizing, then reinstall them after
optimizing to ensure that those files remain
in their expected locations. For further
information, consult the security application’s
documentation.
About unmovable anchor files
Some files and file fragments are classified as unmovable. Files designating
bad blocks on the drive, and some types of security files can’t be moved.
Fragments on the drive identified by Speed Disk as unmovable are not
moved during optimization. You can also designate any file or group of
files to be unmovable. For more information, see “About unmovable
anchor files” on page 73.
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Enhancing performance and security
Running Speed Disk
Speed Disk normally runs with the General Use optimization setting,
designed for most users. However, there are other settings that Speed Disk
can use for purposes such as CD mastering, multimedia use, or just to
consolidate free space. For more information, see “Using built-in Speed
Disk profiles” on page 78. You can also design custom Speed Disk profiles.
For more information, see “Creating custom Speed Disk profiles” on
page 80.
Note: To optimize your startup disk, you must restart your computer from
another disk or CD that contains the Mac OS, such as the Norton Utilities
for Macintosh CD.
To start Speed Disk:
1
Do one of the following:
■
In the Norton Tools folder, double-click Speed Disk.
■
In the Finder, Command-click a disk to open the contextual menu,
and click Optimize Disk.
■
In the Norton Utilities main window, click Speed Disk.
A dialog box displays recommended precautions to take before
running Speed Disk.
Click to prevent this
alert from appearing
every time you
launch Speed Disk
2
Read the information, and then click OK.
Be sure you have read and taken the precautions outlined under
“Preparing for optimization” on page 72 before continuing with
optimization.
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Optimizing disks, files, and free space with Speed Disk
The Speed Disk main window appears. Available disks are listed, with
their fragmentation status, in the upper-right panel of the window.
Disk fragmentation
level
Small icons indicate
optimization
potential
Begin optimizing
Find out if
optimization is
needed
The smaller icons to the left of the disk icons indicate each disk’s
potential for optimization. The small icons to the right of the disk icons
indicate each disk’s potential for examination and repair.
3
Macintosh icon
The disk contains the active system files and can’t be
optimized. You can defragment files not in use by the
System.
Application icon
The disk contains the Speed Disk application and can’t be
optimized.
Lock icon
The disk is write-protected and can’t be optimized or
defragmented.
Click the disk to optimize.
Speed Disk displays a disk map, with used areas displayed in black
and free areas in white. White space indicates areas of the disk where
no data is currently stored.
4
Click Check Disk to generate a fragmentation summary.
You must run Check Disk before Speed Disk can estimate a disk’s
fragmentation level. If you want to optimize a disk regardless of the
fragmentation level, you do not need to run Check Disk first.
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Enhancing performance and security
Speed Disk checks the selected disk, redraws the disk map, and
reports the amount of file fragmentation.
Disk is redrawn to
reflect file types
Blocks move with
disk activity during an
optimization
Display or hide
information window
5
Click Optimize.
Speed Disk starts checking the selected disk.
For a list of the processes Speed Disk performs, see “Phases of
optimization” in the Speed Disk chapter in the Norton Utilities for
Macintosh Reference Guide PDF on the CD.
If you are trying to optimize your boot disk, Speed Disk informs you
that you can defragment files.
See “Defragmentation
vs. optimization” on
page 71
To optimize your boot disk, you will have to restart from the Norton
Utilities CD, or from another startup disk.
6
76
If this message appears, click Defragment Files to have Speed Disk
defragment files on the boot disk.
Optimizing disks, files, and free space with Speed Disk
If you are trying to optimize your disk and documents or other
non-system files are open, a message appears.
Click to display open files
7
If this message appears, click Show Open Files to display what files are
open, so you can close them and continue optimizing.
To view a list of fragmented files and select individual files for
defragmentation, see “To defragment files:” below.
When optimization is complete, Speed Disk has defragmented files and
arranged file types for optimal use.
If FileSaver protection is enabled for a disk, Speed Disk automatically
updates FileSaver information when it finishes optimizing. For more
information, see “Configuring Norton FileSaver settings” on page 47.
To defragment files:
1
Run Speed Disk. See “To start Speed Disk:” on page 74.
A message informs you that you can’t optimize the Startup Disk.
Click to defragment files
2
Click Defragment Files.
Speed Disk defragments all of the files on the selected disk.
For more information on selecting individual files to defragment, and
other Speed Disk features, see “Speed Disk” in the Norton Utilities for
Macintosh Reference Guide PDF file on the CD.
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Enhancing performance and security
About the disk map
The disk map indicates which parts of the disk are occupied and which are
free, and lets you follow the optimization progress.
■
After Speed Disk checks the disk, the map is redrawn with each file
type shown in a different color, or in shades of gray on monochrome
monitors.
■
On HFS+ (extended) format disks, you can scroll up and down to view
disk map activity if the map is too large to fit in the window. You can
also enlarge the entire Speed Disk window.
■
Use the Detail View to view details of each block in the disk map.
For more information, see “Using advanced options” in the chapter
“Speed Disk” in the Norton Utilities for Macintosh Reference Guide on
the CD.
Using built-in Speed Disk profiles
You can use Speed Disk built-in profiles to specify how files are optimized.
You can also customize your own profiles. For more information, see the
Norton Utilities for Macintosh Reference Guide on the CD.
Deciding which profile settings to use
In general, Speed Disk default settings for placing files provide the best
performance. Change the drive’s default settings only if your files require
special consideration.
For example, if you use a disk utility that updates certain file dates even
when those files have not been used, you might want to limit optimization
on these files so Speed Disk doesn’t move them to the area of the disk
reserved for frequently used files.
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Optimizing disks, files, and free space with Speed Disk
Choose from the following built-in profiles:
■
General Use
Optimizes and groups similar file types together. Places free space in
the middle of the drive. Places items in the Trash and Temporary Items
folders adjacent to free space so they will not cause the free space to
fragment when they are deleted.
■
Multimedia
Quickly maximizes adjacent free space without optimizing. Ideal when
preparing to create a very large file that should not be fragmented.
Caution: Using the Multimedia profile, Speed Disk rearranges files
quickly, but does not defragment them or optimize their placement.
Selecting this profile might even cause further file fragmentation.
■
Software Development
The same as General Use, but moves project files and source files close
to free space.
■
CD-ROM Mastering
Optimizes and places files, including hidden FileSaver files, at the front
of the disk. This profile assumes no files will be deleted from the disk
before mastering.
■
Recently Used Files
Defragments only the most recently used files, and places them next to
free space. Does not optimize the disk. This profile is the ideal way to
quickly defragment frequently-used files.
■
Disk Resizing
Like CD-ROM Mastering, but also places items in Trash and Temporary
Items folders adjacent to free space. Useful when preparing to resize a
partition created by formatting software.
■
Speed Disk 3.2
Uses the optimization pattern from Speed Disk 3.2. The Speed Disk 3.2
profile uses fewer file types than the other profiles. If you optimize a
disk with this profile and then check the disk using another profile, the
disk might not appear to be optimized.
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Enhancing performance and security
Creating custom Speed Disk profiles
Using Speed Disk Profile Editor, you can create your own Speed Disk
profiles if the built-in profiles don’t meet your needs. The Speed Disk
Profile Editor is located in the Norton Tools folder.
The Speed Disk Profile Editor lets you create, manage, and view
customized Speed Disk profiles. You can use the Profile Editor to create
profiles for specific performance requirements to match your computing
activity. For information on creating customized Speed Disk Profiles, see
the Norton Utilities for Macintosh Reference Guide PDF on the CD.
Viewing computer statistics with
System Info
System Info analyzes your computer’s performance and characteristics, and
compares the results with other computers, or other configurations of your
computer.
System Info runs a series of tests to measure your computer’s performance.
You can use System Info to:
■
Test the performance of your system.
■
Generate a report of your current system configuration.
■
Compare the speed of your system to other Macintosh computers.
■
Test a Power Macintosh to compare native versus emulated
performance.
You can also generate a system configuration report, including a machine
overview, the video type, disk information, and installed system
extensions. For more information, see the Norton Utilities for Macintosh
Reference Guide PDF on the CD.
80
Viewing computer statistics with System Info
To run System Info:
1
Start Norton Utilities.
2
On the Utilities menu, click System Info.
Click to display a
summary of the
selected system
Click to start tests
Select each
test suite you
want to run
Some systems can be tested in different configurations. For example,
you might have more than one hard disk, or you might have a color
and a monochrome monitor connected.
3
To select different test suites, choose Show More Choices from the
Benchmarks menu.
To return to the basic level, choose Show Fewer Choices from the
Benchmarks menu.
4
Select the test suites you want to run in the System Info main window.
5
Select the configuration you want to test from the lists in the System
Info main window.
Some systems have only one option for some (or all) of the suites.
Your system must support an option before it appears. For example,
you must be running on a Power PC to support Power PC and
Emulated 68020 as other configuration options. The multiple hard
drive option is only available if more than one hard drive is available.
Note: Do not move the mouse or type on the keyboard while running
benchmarks. Doing so can affect test results.
6
Click Run.
A Power Macintosh can be run in native mode or emulated 68020
mode. When you choose to test an emulated CPU on a Power
Macintosh, all suites are run in emulated mode, not just the CPU tests.
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Enhancing performance and security
To run tests in native mode, you must have the Power PC native
version of System Info installed. The default installation on a Power
Macintosh computer installs the correct version.
When System Info completes the tests, the System Ratings window
appears comparing the system to other popular models.
To view an overall suite rating:
■
On the Show list, click CPU, Video, Disk, or FPU.
To change the order of the listing:
■
Click the title of a results column, such as System Name or System
Rating or choose a sort column from the View menu.
For System Name, the order is alphabetical. For a ratings column, the
order is descending performance.
Tip: To sort in reverse order, hold down the Option key while clicking
a sort column.
To save test results for future review:
■
On the File menu, click Save Current System As.
To review existing results without running the tests:
■
On the Benchmarks menu, click Show System Ratings.
To run a specific test:
1
On the Benchmarks menu, click a test suite.
2
On the submenu, click the specific test.
To view specific test results:
1
On the Show list, click a suite.
2
To choose a specific test, click the Rating button (over the ratings
column).
Tip: Test your system’s performance with and without Extensions and
Control Panels loaded. Some Extensions, particularly on Power Macintosh
computers, can slow down video performance substantially. To prevent
Extensions and Control Panels from loading, hold down the Shift key while
restarting your computer.
82
Finding information with Fast Find
Finding information with Fast Find
Fast Find helps you find and manage files quickly and easily. It quickly
searches one or more mounted devices (including network drives) for the
file of your choice. It also lets you view file contents and information.
As the number of files on your disk increases, finding the one you want
can become difficult. Fast Find lets you search local hard disks, removable
disks, and network drives. It can also search in the background while you
are using another application.
Use Fast Find to:
■
Locate files or folders.
■
View documents without opening the application that created them.
■
Launch documents and applications.
■
View or change a file’s technical information.
■
Modify a file or folder icon.
■
Search for files by their Type or Creator signature.
■
For details on using Fast Find, see the chapter, “Fast Find” in the
Norton Utilities for Macintosh Reference Guide on the CD.
Displaying read/write activity with DiskLight
DiskLight lets you know when a drive (hard disk, removable disk,
CD-ROM drive, or other storage device) is being accessed, locally or over a
network, by flashing an icon in the menu bar.
For details on using DiskLight, see the chapter, “DiskLight” in the Norton
Utilities for Macintosh Reference Guide on the CD.
Erasing files permanently with Wipe Info
Wipe Info erases files and volumes so they are unrecoverable. This
provides greater security for any sensitive data that might be in your erased
files.
Unlike the other Norton Utilities, which protect, rescue, and improve
access to your data, Wipe Info destroys data permanently. Use Wipe Info
the same way you would use a paper shredder—when you want to be sure
that a thrown away file or folder cannot be recovered by any means.
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Enhancing performance and security
Caution: Be very careful using Wipe Info. There is no way you can
recover files that have been erased with Wipe Info. When a file or folder is
wiped, it is gone forever.
This section explains how to use Wipe Info to:
■
Permanently remove unwanted files and folders. See “Wiping a file or
folder” on page 85.
■
Completely erase a hard disk so that data cannot be recovered. See
“Wiping an entire disk” on page 86.
■
Completely erase a removable media device. See “Wiping an entire
device” on page 88.
■
Erase unused space on a disk to prevent recovery of erased files. See
“Wiping unused disk space” on page 89.
■
Use extra wiping security. See “Increasing security” on page 90.
■
Create a Wipe Info Trash can. See “Creating a Wipe Info Trash can” on
page 91.
When you empty the trash or erase a hard disk, only the bookkeeping
information about the disk is modified. The data from erased files remains
on the disk—even though the filenames no longer appear in any folder—
until the space is needed to store other files. This poses a security risk for
sensitive and confidential documents.
Wipe Info eradicates old data by writing new, meaningless data on top.
Not even a Symantec technician will be able to recover anything from your
disk that you have wiped.
You can also use Wipe Info to clean the unused space on your disk, to
ensure that no sensitive data inside erased files remains on your disk.
The Wipe Info main window lets you access the three disk wiping
operations—Wipe File, Wipe Disk, and Wipe Unused Space. A fourth
option, Wipe Entire Device, is available from the Wipe menu. Because you
cannot recover wiped data, Wipe Info has built-in safeguards to avoid
accidental data loss. You are asked to confirm each operation before data
is irretrievably destroyed.
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Erasing files permanently with Wipe Info
To start Wipe Info:
1
Do one of the following:
■
Use the contextual menu to run Wipe Info. In the Finder,
Control-click a file, folder, or disk, and click Wipe or Wipe Unused.
■
On the Utilities menu, click Wipe Info.
Click Wipe File (or
Folder), Wipe Disk,
or Wipe Unused
Space
2
In the Wipe Info window, click one of the following:
■
Wipe File/Folder
Lets you select a file or folder to erase. See “Wiping a file or folder”
on page 85.
■
Wipe Disk
Lets you select an entire disk to erase. See “Wiping an entire disk”
on page 86.
■
Wipe Unused
Lets you select a disk whose unused space you want to erase. See
“Wiping unused disk space” on page 89.
3
To wipe an external device, choose Wipe Entire Device from the Wipe
menu.
Wiping a file or folder
With Wipe Info you can specify to eradicate either a single file or a folder
filled with files. If you must do this regularly, create a Wipe Info Trash can
on the desktop so you can destroy unwanted data without having to start
Wipe Info each time. See “Creating a Wipe Info Trash can” on page 91 for
directions.
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Enhancing performance and security
Caution: If a folder is wiped, all files and folders inside the selected folder
are wiped as well.
To wipe a file or folder:
1
In the Wipe Info main window, click Wipe File.
Select the file or
folder to wipe
Click to wipe the
selected file or folder
2
Locate and select a file or folder to delete.
3
Click Wipe.
You are asked to confirm the deletion.
4
Click Wipe.
Wipe Info erases the selected file or folder permanently.
Wiping an entire disk
When you wipe an entire disk, Wipe Info irretrievably eradicates
everything on the disk. After you confirm the operation, all data on the
disk is gone permanently.
Note: You can’t wipe your current startup disk.
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Erasing files permanently with Wipe Info
To wipe a disk completely:
1
In the Wipe Info main window, click Wipe Disk.
Select a drive
Click to begin the
disk wipe
2
Select the volume to wipe.
You can insert a removable disk and select it in the window. The icons
in the Wipe Disk window indicate whether or not they can be
completely wiped.
Macintosh icon
The disk contains the active system files and can’t be
wiped. You can free space, files, and folders.
Lock icon
The disk is write-protected and can’t be wiped.
3
Click Wipe Entire Disk.
4
Enter a new name for the disk.
5
Click Wipe.
Wipe Info erases the entire selected disk permanently.
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Enhancing performance and security
Wiping an entire device
You can wipe any USB, SCSI, or IDE device, such as a FireWire or Zip
drives, internal or external hard disk drives, and more.
Wiping a device removes all formatting and partition information. After you
wipe a device, it does not appear on the Desktop until it is reformatted.
Before using Wipe Device, locate the software used to format the device.
Caution: After erasing the device, you will need to reformat it with a
compatible formatting software program such as Apple’s Drive Setup, FWB
Hard Disk Toolkit or a similar disk tool designed to work with the device
make and model.
To wipe a disk completely:
1
On the Wipe menu, click Wipe Entire Device.
In the Wipe Entire Device window:
2
3
88
■
The left column of the window lists all known devices on the
selected bus.
■
The right column lists the names of all mounted disks.
If the device you want to wipe is not listed, do the following:
■
If it is a removable disk device, insert the disk you want to wipe.
■
Re-check all cables and power to devices.
■
Click Rescan to look for other devices.
Select a device in the list.
Erasing files permanently with Wipe Info
4
Click Wipe Entire Device.
5
To confirm the device wipe, click Wipe.
If the device is large, the wiping process might take a long time to
complete.
Wiping unused disk space
When you wipe the unused space on a disk to prevent recovery of erased
files, all files—including files that are in the trash—are untouched.
Remember to empty the trash first.
Wiping unused space on a disk makes it impossible for UnErase to recover
erased files.
If you want to wipe your boot volume, restart from the Norton Utilities for
Macintosh CD and run Wipe Info. For more information, see “Starting from
the CD” on page 11.
To make sure your FileSaver data is up-to-date, make sure FileSaver is
turned on and set to update directory information before wiping the
unused space.
To wipe unused disk space:
1
Do one of the following:
■
Click Wipe Unused Space.
■
On the Wipe menu, click Unused Space.
2
Select the device whose unused space you want to wipe.
3
Insert removable media.
4
Click Eject to eject a removable disk and insert another.
5
With the volume selected, click Wipe Unused Space, and then confirm
the wipe.
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Enhancing performance and security
Using UnErase after wiping unused disk space
If you need to use UnErase with FileSaver soon after you have used Wipe
Info to wipe unused space, it is possible that UnErase might list filenames
of files that you previously deleted, and then were wiped from the unused
disk space. These files no longer exist and are not recoverable, but if
FileSaver was not turned on when the unused disk space was wiped clean,
its file list is not up-to-date.
FileSaver information still lists files for recovery, even though they cannot
be recovered.
To remove the names of the non-existent files:
1
Launch Norton Utilities Fast Find.
2
Select the drive on which you wiped Free Space.
3
Type the name “Norton FS Data” (no quotes).
4
Click the “Running Man” find button.
5
When the Norton FS Data file is found, select it.
6
Choose from the File menu “Move...to Trash”.
The next time you empty the Trash, the Norton FS Data file will be
deleted. You can then run Wipe Free Space once more to ensure that
the contents of the deleted Norton FS Data file are destroyed.
For more information on updating FileSaver, see “About Norton FileSaver
scans” in the chapter “Norton FileSaver” in the Norton Utilities for
Macintosh Reference Guide on the CD.
Increasing security
To meet especially high security requirements, Wipe Info provides a
Security Wipe option. With this process, Wipe Info first writes the pattern
specified in the Configure Security Wipe window, and then writes a
complement of these characters. Finally, Wipe Info writes zeroes over the
file space. This Security Wipe process uses DOD-approved methods.
To use Security Wipe:
■
On the Options menu, click Security Wipe.
To remove the security wipe checkmark, choose Security Wipe from
the Options menu again.
90
Erasing files permanently with Wipe Info
All future wipe operations use the Security Wipe option until you
choose a different option.
To configure Security Wipe:
1
On the Options menu, click Configure Security Wipe.
2
In the Configure Security Wipe dialog box, click a wipe option:
■
Text (Command-T)
Wipe Info uses patterns of text characters to wipe the disk.
■
Hexadecimal (Command-H)
Wipe Info uses patterns of hexadecimal characters to wipe the disk.
Creating a Wipe Info Trash can
You can create a Wipe Info Trash can on the Desktop to work in
conjunction with the regular Trash. The Wipe Info Trash lets you destroy
unwanted data without having to start Wipe Info each time. If Wipe Info is
configured for Security Wipe, it also applies to the Wipe Info Trash.
The Finder Trash can is unaffected by the Wipe Info Trash can.
To create a Wipe Info Trash can:
■
On the Options menu, click Create Wipe Info Trash.
The Wipe Info Trash can appears in the lower-left corner of the screen.
Drag files or folders here
for immediate eradication
To remove the Wipe Info Trash, open the Options menu and click
Remove Wipe Info Trash.
91
Enhancing performance and security
To use the Wipe Info trash:
■
Drag a file or folder to the Wipe Info Trash for immediate eradication.
■
Drag a disk icon to the Wipe Info Trash to wipe the free space on that
disk.
■
The Wipe Info Trash behaves differently from the usual Trash. If you
drag an alias to the Wipe Info Trash, you destroy the file that the alias
represents—not the alias.
If you want to throw away an alias but keep its file or folder, do not
use the Wipe Info Trash. Instead, choose Wipe Files and folders from
within Wipe Info, and select the alias file to be wiped.
Alternatively, you can create an empty folder and place the alias to be
wiped in that folder. You can then safely wipe the folder containing
the alias using Wipe Info Trash, and the original will be unaffected.
Using contextual menus
You can access Norton Utilities commands from anywhere on your
computer using contextual menus. You access contextual menus via the
Control key on your keyboard.
The following Norton Utilities commands are available on the Norton
contextual menu:
92
■
Disk Doctor Scan: Launches Norton Disk Doctor and scans for
problems on the selected disk. This command is only available when
you have a disk selected.
■
Optimize: Launches Speed Disk and optimizes the selected disk.
■
Defragment: Launches Speed Disk and defragments the selected files.
■
Recover Files: Launches UnErase, performs a Quick Search, and shows
the files found.
■
Wipe/Wipe Unused: Launches Wipe Info and wipes the selected file or
folder. If a disk is selected, the unused free space is wiped.
Using contextual menus
To use the contextual menu:
1
Press the Control key and click anywhere on the Desktop.
Depending on where you click, different options appear on the menu.
2
Click Norton Menu.
If the command you need does not appear on the submenu, in the
Finder, click on a different item.
3
Click an available command.
93
Enhancing performance and security
94
C
H
A
P
T
E
R
Keeping program files
current
5
LiveUpdate can be used to keep your program files updated. If you have
an Internet connection, LiveUpdate is the most efficient method to update
your files.
If you use America Online (AOL) as your Internet Service Provider (ISP),
you must log on to AOL before you use LiveUpdate. For more information,
see “Using LiveUpdate with America Online” on page 102.
You can’t run LiveUpdate while booted from the Norton Utilities for
Macintosh CD.
About LiveUpdate
Symantec provides online access to updated program files with your
subscription.
Using your existing Internet connection, LiveUpdate connects to the
Symantec LiveUpdate server, checks for available program updates, then
downloads and installs them.
You can run LiveUpdate manually, or use the LiveUpdate scheduler. For
more information, see “Scheduling LiveUpdate” on page 100.
95
Keeping program files current
Updating program files
You can have LiveUpdate look for updates to all files at once, customize
your update selection, or schedule a future LiveUpdate session.
Select items to
update during this
session
Updates all installed
components
Lets you schedule
specific updates
Indicates the last
update activity
LiveUpdate downloads and installs the available updates. A status dialog
box keeps you informed of the file transfer process.
Click to skip the
currently
downloading item
The file transfer takes a few minutes. When the file transfer is complete,
LiveUpdate notifies you.
96
Updating program files
If your files are up-to-date, LiveUpdate informs you.
LiveUpdate gives
a summary of its
activity
List of products
updated in this
session
To update program files with LiveUpdate:
1
On the Norton Utilities main window, click LiveUpdate.
2
Click Update Everything Now.
3
To specify what to update during the current session, click Customize
This Update Session.
For more information on this option, see “Customizing a LiveUpdate
session” on page 99.
4
To open the LiveUpdate Scheduler and schedule LiveUpdate events,
click Schedule Future Updates.
For information on scheduling, see “Scheduling LiveUpdate” on
page 100.
5
Click Close.
6
If LiveUpdate tells you that you need to restart your computer, click
Restart.
7
On the File menu, click Quit.
Emptying the Trash after a LiveUpdate session
After you update program files with LiveUpdate, there are items in the
Trash. LiveUpdate moves the older discarded files to the Trash. Empty the
Trash. If you haven’t already restarted after installing the application, you
might get a message that these files are in use. After you restart your
computer, you can empty the Trash.
97
Keeping program files current
Reading the LiveUpdate What’s New file
LiveUpdate places a What’s New file on the Desktop. This contains details
of what files were updated by LiveUpdate.
To read the What’s New file:
■
Double-click the file to read about the contents of the updated files.
The file opens in SimpleText.
To close the What’s New file:
■
Press Command-Q to quit SimpleText.
To delete the What’s New file:
■
Drag it to the Trash.
Checking version numbers and dates
LiveUpdate lets you know if your program files are up-to-date by
displaying the version numbers and the status. You can also check the
program file and virus definitions in the application’s About box, accessible
from the Apple menu.
To view an application’s About box:
1
Start Norton Utilities.
2
On the Apple menu, click About Norton Utilities.
The About box lists version number and copyright dates.
3
98
When you’ve finished viewing the About box, click OK.
Customizing a LiveUpdate session
Customizing a LiveUpdate session
To update only one or two items, select them and omit the items you don’t
want to update.
Select items to
update during the
current session
To customize a LiveUpdate session:
1
In the LiveUpdate window, click Customize This Update Session.
Liveupdate scans your disk to see what applications are installed, and
presents a list of available updates.
2
Check items to update in this session.
LiveUpdate will not look for items that are unchecked. If your files are
already up-to-date, no items are selectable.
3
Click Update.
The file transfer takes a few minutes. When file transfer is complete,
LiveUpdate notifies you.
If your files are up-to-date, LiveUpdate informs you.
99
Keeping program files current
Scheduling LiveUpdate
You can schedule automatic LiveUpdate sessions to update program files.
Using the LiveUpdate Scheduler, you can set up events to run
automatically.
To schedule a LiveUpdate event:
1
In the LiveUpdate main window, click Schedule Future Updates.
Select an
event name
Add a new event
Select an event
type, time, and
frequency
2
In the LiveUpdate Scheduler dialog box, click New.
3
Type the event name.
4
Click OK.
5
Specify the Event Type, How Often, and the Start Time of updates.
The days on which updates occur are highlighted in the calendar.
Dates for other scheduled events are underlined.
100
Downloading updates from the Symantec Web site
6
Finish scheduling the update by typing the schedule time and date.
■
Click the Hour text box and use the arrow keys to set the start hour.
■
Click the Minute text box to set the start minute.
Your computer must be turned on for LiveUpdate to run at the
scheduled time. If your computer is not on at the scheduled time,
LiveUpdate starts the next time you start your computer.
If this page doesn’t load, go to http://www.sarc.com and click the
Download Virus Definition Updates link.
Deleting the file
1
In the File View list, double-click your hard disk and Click OK.
2
Click anywhere on your Desktop.
3
On the Special menu, click Empty Trash.
Downloading updates from the Symantec Web
site
The latest virus definitions files are posted regularly on the Symantec Web
site.
To download files from the Symantec Web site:
1
Start your Internet browser and go to the following site:
http://www.sarc.com/avcenter/defs.download.html
If this page doesn’t load, go to http://www.sarc.com and click the
Download Virus Definition Updates link.
2
On the Download Virus Definitions page, click Norton Utilities for
Macintosh, along with your preferred language.
3
Click Download Updates.
4
On the Download Updates page, click the file to download.
Be sure to click files for the Norton Utilities for Macintosh Version 7.
Information about the update is included with the download and a text
file describes how to install the update.
101
Keeping program files current
Using LiveUpdate with America Online
If you use America Online (AOL) as your Internet Service Provider (ISP),
you might need to log on to AOL before you use LiveUpdate.
To use LiveUpdate with AOL:
1
Log on to AOL.
2
On the AOL Welcome page, click the AOL Internet browser.
3
Start LiveUpdate.
4
Follow the procedure from “To update program files with LiveUpdate:”
on page 97.
5
When the LiveUpdate session is complete, quit AOL.
If your LiveUpdate session requires that you restart your computer,
disconnect from AOL before restarting.
102
S
U
P
P
O
R
T
Service and support solutions
Service and support information is available from the Help system of your
Symantec product. Click the Service and Support topic in the Help index.
Macintosh users can click the About... command on the Apple menu, and
then click Info to view Technical Support and Customer Service contact
information.
Technical support
Symantec offers several technical support options:
■
StandardCare support
Connect to the Symantec Service & Support Web site at
http://service.symantec.com, then select your product and version.
This gives you access to product knowledge bases, interactive
troubleshooter, Frequently Asked Questions (FAQ), and more.
■
PriorityCare, GoldCare, and PlatinumCare support
Fee-based telephone support services are available to all registered
customers. For complete information, please call our automated fax
retrieval service at (800) 554-4403 and request document 933000.
For telephone support information, connect to
http://service.symantec.com, select your product and version, and
click Contact Customer Support.
■
Automated fax retrieval
Use your fax machine to receive general product information, fact
sheets, and product upgrade order forms by calling (800) 554-4403. For
technical application notes, call (541) 984-2490.
103
Service and support solutions
Support for old and discontinued versions
When a new version of this software is released, registered users will
receive upgrade information in the mail. Telephone support will be
provided for the old version for six months after the release of the new
version. Technical information may still be available through the Service &
Support Web site (http://service.symantec.com).
When Symantec announces that a product will no longer be marketed or
sold, telephone support will be discontinued 60 days later. Support will be
available for discontinued products from the Service & Support Web site
only.
Customer service
Visit Symantec Customer Service online at http://service.symantec.com for
assistance with non-technical questions and for information on how to do
the following:
■
Subscribe to the Symantec Support Solution of your choice.
■
Obtain product literature or trialware.
■
Locate resellers and consultants in your area.
■
Replace missing or defective CD-ROMS, disks, manuals, and so on.
■
Update your product registration with address or name changes.
■
Get order, return, or rebate status information.
■
Access customer service FAQs.
■
Post a question to a Customer Service representative.
For upgrade orders, visit the online upgrade center at:
http://www.symantec.com/upgrades/ or call the Customer Service Order
Desk at (800) 568-9501.
Worldwide service and support
Technical support and customer service solutions vary by country. For
information on Symantec and International Partner locations outside of the
United States, please contact one of the service and support offices listed
below, or connect to http://www.symantec.com, select the country you
want information about, and click Go!
104
Service and support offices
North America
Symantec Corporation
175 W. Broadway
Eugene, OR 97401
http://www.symantec.com/
Fax: (541) 984-8020
Automated Fax Retrieval
(800) 554-4403
(541) 984-2490
Argentina, Chile, and Uruguay
Symantec Region Sur
Cerrito 1054 - Piso 9
1010 Buenos Aires
Argentina
http://www.symantec.com/region/mx
+54 (11) 4315-0889
Fax: +54 (11) 4314-3434
Asia/Pacific Rim
Symantec Australia Pty. Ltd.
408 Victoria Road
Gladesville, NSW 2111
Australia
http://www.symantec.com/region/reg_ap/
+61 (2) 9850 1000
Fax: +61 (2) 9817 4550
Brazil
Symantec Brazil
Av. Juruce, 302 - cj 11
São Paulo - SP
04080 011
Brazil
http://www.symantec.com/region/br/
+55 (11) 531-7577
Fax: +55 (11) 5530 8869
Columbia, Venezuela, the Caribbean, and Latin America
Symantec América Latina
2501 Colorado, Suite 300
Santa Monica, CA 90404
http://www.symantec.com/region/mx/
+1 (541) 334-6050 (U.S.A.)
Fax: (541) 984-8020 (U.S.A.)
105
Service and support solutions
Europe, Middle East, and Africa
Symantec Customer Service Center
P.O. Box 5689
Dublin 15
Ireland
http://www.symantec.com/region/reg_eu/
+353 (1) 811 8032
Fax: +353 (1) 811 8033
Automated Fax Retrieval
+31 (71) 408-3782
Mexico
Symantec Mexico
Periferico Sur No. 3642, Piso 14
Col. Jardines del Pedregal
09100 Mexico, D.F.
http://www.symantec.com/region/mx
+52 (5) 661-6120; +1 (800) 711-8443
Fax: +52 (5) 661-8819
Virus protection subscription policy
If your Symantec product includes virus protection, you might be entitled
to receive free virus protection updates via LiveUpdate. The length of the
free subscription could vary by Symantec product.
When you near the end of your virus protection subscription, you will be
prompted to subscribe when you start LiveUpdate. Simply follow the
instructions on the screen. After your free subscription ends, you must
renew your subscription before you can update your virus protection.
Renewal subscriptions are available for a nominal charge.
To order a subscription, do one of the following:
■
Visit our Web site at: http://www.shop.symantec.com.
■
Outside the United States, contact your local Symantec office or
representative.
Every effort has been made to ensure the accuracy of this information.
However, the information contained herein is subject to change without
notice. Symantec Corporation reserves the right for such change without
prior notice.
October 2000
106
Norton Utilities for Macintosh
CD Replacement Form
CD REPLACEMENT: After your 60-Day Limited Warranty, if your CD becomes unusable, fill out and return 1) this form, 2) your
damaged CD, and 3) your payment (see pricing below, add sales tax if applicable), to the address below to receive replacement CD.
DURING THE 60-DAY LIMITED WARRANTY PERIOD, THIS SERVICE IS FREE. You must be a registered customer in order to receive CD
replacements.
FOR CD REPLACEMENT
Please send me:
___ CD Replacement
Name ________________________________________________________________________________________________________________
Company Name _______________________________________________________________________________________________________
Street Address (No P.O. Boxes, Please)_____________________________________________________________________________________
City ______________________________________________________________________ State _______ Zip/Postal Code _________________
Country* _________________________________________________________Daytime Phone _______________________________________
Software Purchase Date _________________________________________________________________________________________________
*This offer limited to U.S., Canada, and Mexico. Outside North America, contact your local Symantec office or distributer.
Briefly describe the problem:_____________________________________________________________________________________________
______________________________________________________________________________________________________________________
CD Replacement Price
Sales Tax (See Table)
Shipping & Handling
$ 10.00
______
$ 9.95
TOTAL DUE
______
SALES TAX TABLE: AZ (5%), CA (7.25%), CO (3%), CT (6%), DC (5.75%), FL (6%), GA (4%), IA (5%),
IL (6.25%), IN (5%), KS (4.9%), LA (4%), MA (5%), MD (5%), ME (6%), MI (6%), MN (6.5%), MO (4.225%),
NC (6%), NJ (6%), NY (4%), OH (5%), OK (4.5%), PA (6%), SC (5%), TN (6%), TX (6.25%), VA (4.5%), WA (6.5%), WI
(5%). Please add local sales tax (as well as state sales tax) in AZ, CA, FL, GA, MO, NY, OH, OK, SC, TN, TX, WA, WI.
FORM OF PAYMENT ** (CHECK ONE):
___ Check (Payable to Symantec) Amount Enclosed $ _________
__ Visa
__ Mastercard
__ American Express
Credit Card Number ___________________________________________________________________________________Expires __________
Name on Card (please print) ________________________________________________ Signature ___________________________________
**U.S. Dollars. Payment must be made in U.S. dollars drawn on a U.S. bank.
MAIL YOUR CD REPLACEMENT ORDER TO:
Symantec Corporation
Attention: Order Processing
175 West Broadway
Eugene, OR 97401-3003 (800) 441-7234
Please allow 2-3 weeks for delivery within the U.S.
Symantec and Norton Utilities are trademarks of Symantec Corporation.
Other brands and products are trademarks of their respective holder/s.
 2000 Symantec Corporation. All rights reserved. Printed in the U.S.A.
108
I
N
D
E
X
A
configuring
LiveUpdate 99
Norton FileSaver 47
context-sensitive help 16
contextual menus
examining disks 49
control panels
extension conflicts 41-45
Startup Disk 14
testing effect on system performance 82
creating Wipe Info Trash 91
Custom Install 13
custom profiles, in Speed Disk 80
Add Custom Disks 69
Adobe Acrobat Reader
installing for Reference Guide PDF 16
using with Reference Guide PDF 10
alias files, and Wipe Info Trash 92
America Online
connecting to Symantec Web site 19
using LiveUpdate 102
anchor file specifications, in Speed Disk 73
AOL. See America Online 95
Apple menu, starting Norton Utilities 48
application
Apple Guide help 16
registering 17
D
data
B
backing up data
prior to optimization 72
Balloon Help, turning on 15
blocks
reformatting hard disks with bad 45
booting from the CD 14
C
cables, checking 37
Catalog Search
UnErase search option 30, 62
CD
availability for newest Macintosh models 14
contents 10
ejecting on restart 14
Mac OS System folder 10
Reference Guide PDF 15, 16
using to restart 11
CD-ROM
Mastering profile, Speed Disk 79
checking
cables 37
making unrecoverable 92
wiping disk free space 84, 89
data and resource forks
recovering 66
data forks
File Type and scans 66-68
joining with resource forks 67
desktop
rebuilding 44
device drivers
replacing 42
devices
updating driver software 15
devices. See specific device names
directories, restoring with Volume Recover 33
disk
map, Speed Disk 78
Disk Resizing profile, in Speed Disk 79
Search the online help index for more information. 109
disks
adding custom 69
diagnosing 49-52
examining with Norton Disk Doctor 49
finding missing
Norton Disk Doctor 24
Volume Recover 32
with UnErase 69
reformatting after Wipe Entire Device 88
repairing damaged 23
restoring 31-33
viewing details in Speed Disk 78
wiping entire 86
wiping free space 84, 89
Documentation folder 10
E
Easy Install 13
ejecting CD 14
emergency recovery methods
in Norton Utilities 21
erased files
filtering the list 58
searching for 60-66
viewing information about 57
Erased Files (UnErase search option) 62
errors
found by Norton Disk Doctor 27
examining disks with Norton Disk Doctor 13
extensions
conflicts 41-45
effect on system performance 82
F
Fast Find, described 83
file fragmentation
file recovery and 29
file segments
rejoining 68
File Type Scan
(UnErase search option) 30
File Type Search
(UnErase search option) 62
File Type templates
creating 64
files
disappeared, rescuing with Unerase 9
disappearing from Desktop 62
erasing with Wipe Info 85-86
finding
erased 30
fragmentation 75-77
grouped by optimization 79
placement during optimization 71
rejoining, segments of unerased 68
unmovable 73
FileSaver
files updated by Speed Disk 77
See Norton FileSaver
Finder
bypassing floppy disk detection 50
bypassing removable media detection 50
Finder, active while running Norton Disk
Doctor 25
finding
missing disks with UnErase 69
FireWire devices
wiping 88
floppy disks
bypassing Finder detection 50
diagnosing 49
drives, troubleshooting 38
file segments rejoin 68
recovered files too large to fit on 28
folders
disappearing from Desktop 62
erasing with Wipe Info 85-86
fragmentation
files 77
report 75
free space
consolidated by optimization 71
G
General Use profile, Speed Disk 79
Government Wipe. See Security Wipe 91
110 Search the online help index for more information.
H
M
hard disks
reformatting 45
SCSI ID number for internal 39
troubleshooting 38
help
Apple Guide 15
Balloon Help 15
opening 16
HFS+ disks, viewing with Speed Disk 78
Mac OS System on CD 10
Mac OS System, on product CD 11
Macintosh
CD for newer models 14
main logic board 39
restarting methods 11
main logic board, Macintosh 39
messages
repair alert 27
Multimedia profile, in Speed Disk 79
I
icons
Wipe Info Trash 91
IDE device, wiping 85, 88
installing
CD contents 10
Easy vs. Custom install methods 13
Norton SystemWorks 10
Norton Utilities for Macintosh 11
Internet
link to Late Breaking News 18
using to register Symantec products 17
J
joining resource and data forks 67
K
keeping program files current 95, 102
keyboard shortcuts
in Apple Guide help 16
L
Late Breaking News, reading 18
LiveUpdate
checking virus definition dates 98
configuring 99
customizing a session 99
scheduling 100
scheduling updates 100-101
using with America Online 102
What’s New file 98
locked disks, Volume Recover and 32
N
News, Late Breaking 18
Norton AntiVirus
updating virus definitions 97
Norton Disk Doctor
and Norton FileSaver 47
before installing Norton Utilities 11
contextual menu command 49
emergency use 21
examining disks before installing 13
problem summary 13
responding to problems 52
starting 49-52
tests 52
using 49
viewing disk examination reports 52
Volume Recover and 33
Norton FileSaver
and Volume Recover 32
capabilities 47
changing settings 48
configuring 47
Norton SystemWorks
installing 10
Norton Tools folder
on Norton Utilities CD 10
Norton Utilities
starting 48
Search the online help index for more information. 111
Norton Utilities for Macintosh
before installing 9
examining disk 13
general troubleshooting suggestions 15
looking up shortcuts 16
running 23-27
running Norton Disk Doctor 11
scheduling updates 100-101
updating 101
O
optimization
backing up data 72
file placement 71
free space consolidation 71
preparation 72
optimization profiles 78
optimizing disks 74-79
P
PDF file
installing Adobe Acrobat Reader 16
Reference Guide, on CD 10, 15
planning optimization 72
Power Macintosh
System Info tests 81
PRAM (parameter RAM), resetting 43
PRAM, resetting 15
problems
displayed in Norton Disk Doctor 13
Profile Editor, in Speed Disk 80
profiles
built-in Speed Disk 79
profiles, in Speed Disk 78
recovering
data and resource forks 66
disk directories with Volume Recover 33
erased files 53
files from Trash 66
FileSaver data 70
Reference Guide PDF 10, 15, 16
opening 17
reformatting hard disks 45
registering your product 17
rejoining unerased file segments 68
removable media
bypassing Finder detection 50
removable media devices, troubleshooting 42
repair alert messages, responding to 27
repairing
damaged disks 23
replacing
damaged SCSI disk drivers 42-43
system files 44
resource and data forks
joining 67
resource forks
File Type search (UnErase) 66-68
restarting
after installation 14
from CD
troubleshooting 14
with Startup Disk Control Panel 14
restarting from CD 10, 11
restoring disks 31-33
running
Norton Disk Doctor 24-26
Speed Disk 74-79
System Info test suites 82
UnErase 52-69
Wipe Info 87-88
R
Read Me file 11, 16
contents 10
Real Files (UnErase search option) 62
rebuilding desktop 44
rebuilding directories
with Volume Recover 33
Recently Used Files profile, in Speed Disk 79
S
“Sad Macintosh” icon 39
saving
System Info test results 82
scheduling
program updates 100-101
112 Search the online help index for more information.
SCSI devices
diagnosing conflicts/improper
terminations 39
locating by ID numbers 69
replacing damaged drivers 42
wiping 85-88
searches 60
File Type templates 62
Security Wipe 90-91
selecting
System Info testing configurations 81
UnErase search methods 30-31, 61-63
Service and Support 103
settings
Norton FileSaver 48
shortcuts for application 15
SimpleText application 10
Software Development profile, in Speed Disk 79
software installations
prior to optimization 72
Speed Disk 78
anchor file specifications 73
built-in profiles 79
Detail View 78
disk map 75, 78
Profile Editor 73
starting from CD 74
updates FileSaver files 77
viewing HFS+ disks 78
Speed Disk 3.2 profile, in Speed Disk 79
Speed Disk Profile Editor 80
Speed Disk profiles
CD-ROM Mastering 79
customizing 80
Disk Resizing 79
General Use 79
Multimedia 79
Recently Used Files 79
Software Development 79
Speed Disk 3.2 79
starting
Norton Disk Doctor 49-52
Speed Disk 74
Volume Recover 32
Wipe Info 87-88
Startup Disk
alternative methods of restarting 14
Control Panel 14
selecting with Control Panel 14
startup disks
Volume Recover and 32
Superdisk as startup disk 14
Symantec
Web site 101
Symantec Service and Support Web pages 17
Symantec Web site 19
connecting with America Online 19
Late Breaking News 18
registration 17
Syquest cartridge, wiping 88
system files
replacing 44
System folder, on CD 10
System Info
running tests 82
System Info results listing 82
system requirements
in Read Me file 11
T
Technical Support 103
temporary files
deleting before optimization 72
Text Search (UnErase search option) 31, 63
Trash Can
recovering files from 66
Wipe Info 85, 91
troubleshooting
hardware problems 39-45
Norton Utilities for Macintosh 15
preliminaries 36
problems after adding new devices 37-45
procedures 42-45
Search the online help index for more information. 113
U
W
UnErase
and Norton FileSaver 47
described 52
emergency use 21
file not found 30
File Type templates 64
filters, applying or removing 60
main window 29
recovering erased files using 53
rejoining file segments 68
running 52-69
searches 60
searching for files/data 60-66
useless after Wipe Info 88
unmovable files 73
updating
virus definitions 102
with LiveUpdate 97
updating program files
with LiveUpdate 97
updating virus definitions 102
USB devices
wiping 88
Web sites
Symantec 101
Wipe Entire Device command 84
Wipe Info
described 83-85
Security Wipe 90-91
Trash 85, 91
wiping
entire disks 86
files/folders 85-86
unused disk space 85, 89
Z
zapping PRAM 43
Zip drive
as startup disk 14
wiping 88
V
versions
checking with LiveUpdate 98
View Reports
in Norton Disk Doctor 52
viewing
erased file information 57
latest program update 98
System Info
suite ratings 82
test results 82
virus definitions files
downloading from Symantec Web site 101
updating with LiveUpdate 97
Volume Recover
and Norton FileSaver 47
emergency use 21
Rebuilding Directories command 33
to restore FileSaver information 31
114 Search the online help index for more information.