Teachers’ emotional experiences in integrating ICT in the curriculum

Teachers’ emotional experiences in integrating ICT in the curriculum
Teachers’ emotional experiences
in integrating ICT in the curriculum
Salome Sophia Pulane Molope
Teachers’ emotional experiences in integrating
ICT in the curriculum
Salome Sophia Pulane Molope
Submitted in partial fulfillment of the requirements for the degree
Computer-Integrated Education
in the
Department of Curriculum Studies
at the
Faculty of Education
University of Pretoria
Prof. A.S. Blignaut
May 2006
The principles of emotional experiences make it clear that nobody can succeed on their
own, and the writing of this research was no exception. There are many people who
have contributed in myriad ways to the creation of this thesis and I am inordinately
grateful to them all.
My special thanks goes to the following persons: My daughter Aobakwe, source of
inspiration, Justice Madonsela, my parents, Deborah and Daniel Molope, and all my
siblings especially Johannah and John (both deceased), for the unwavering support
throughout my life, especially during this final stepping stone, my Masters research
study. Their love, encouragement, and belief in my abilities have been a constant source
of strength to me.
A special note of gratitude goes to my supervisor, Prof Seugnet Blignaut for all her
patient guidance, motivation, and constructive criticism throughout the duration of my
Masters studies. Your expertise awakened in me a passion for research.
I would also like to acknowledge the Department of Curriculum Studies, especially Prof
J. Cronjé, for their assistance and cooperation throughout this project as well as the
University of Pretoria who made my studies possible through an achievement bursary.
My sincere thanks and appreciation go to Prof. Kuhn for his outstanding language
editing. Great thanks go to Clarisse and Elsabe’ for helping me to choose the relevant
information and giving my research the right shape.
I acknowledge with gratitude the generous assistance and support from the staff,
parents and learners of Modiselle Primary School. It is through each one of you that I
managed to achieve what I have.
Finally, my thanks to Almighty God, my Creator and overall Supervisor, who made the
completion of this research possible. You were the light when I experienced darkness
and that is the reason I glorify Your Name.
Declaration of originality
I, Salome Sophia Pulane Molope (22360647) hereby declare that all the resources that
were consulted are included in the reference list and that this study is my original work.
----------------------------------------------S.S.P. Molope
May 2006
Declaration of originality
Teacher’s emotional experiences in integrating ICT in the curriculum
Salome Sophia Pulane Molope
Prof AS Blignaut
Curriculum Studies
MEd (Computer-Integrated Education)
In this study the emotional responses of the teacher’s experiences in integrating ICT in the
curriculum were identified. Teachers’ experiences were explored regarding challenges and
benefits of incorporating ICT in their teaching. The aim of this research was to attempt to
contribute to the field by investigating the affective aspects according to Krathwohl’s taxonomy.
The study employed a qualitative approach where data was analysed through narrative stories,
interviews and observations. The design was used to capture the life stories of the five teachers
who were integrating ICT relating to their experiences and emotional responses.
Data was analysed by conceptual analysis after which, ten emotional response themes were
identified. The ten emotional responses were then concatenated into four categories namely:
hope, joy, anger and fear. This study found that teachers do experience complex emotions in
response to the integration of ICT although there is a positive effect on instruction when
information and communication’s technology is used optimally.
Key words
Information and communication technologies
Technology integration
Personal experiences
Krathwohl’s taxonomy
Educator/ teacher
Table of Contents
Declaration of originality……………………………………………………………………………….
Ethical document…………………………………………………………………………………….....
List of Figures……………………………………………………………………………………………
List of Tables…………………………………………………………………………………………….
List of Addenda………………………………………………………………………………………….
Chapter 1: Background Information
Background to the study………………………………………………………………………
The aim of the research………………………………………………………………………. 4
Stating the rationale…………………………………………………………………………… 5
Conceptual framework………………………………………………………………………… 7
The research plan……………………………………………………………………………... 7
Data collection strategies……………………………………………………………………..
Data collection matrix…………………………………………………………………………. 8
Participants of the study………………………………………………………………………
Limitations of this study……………………………………………………………………….
Value of the research………………………………………………………………………….
Demarcation of the study into chapters…………………………………………………...... 10
Conclusion……………………………………………………………………………………… 10
Chapter 2: Literature Review
Models of integration of ICT in the school curriculum……………………………………... 13
The Technology Acceptance Model…………………………………………………………
Krathwohl’s Taxonomy………………………………………………………………………... 14
Malone’s motivation theory………………………………………………………………......
Table of Contents
v Challenge……………………………………………………………………………………….
18 Curiosity………………………………………………………………………………………… 18 Control…………………………………………………………………………………………..
18 Fantasy………………………………………………………………………………………….
Emotional and affective factors………………………………………………………………. 18
The school……………………………………………………………………………………… 20
The staff………………………………………………………………………………………… 22
The community………………………………………………………………………………… 22
The role of curriculum coordination………………………………………………………..... 23
The role of the teacher in e-Education………………………………………………………
The use of computers in the primary school………………………………………………..
A cultural view to ICT integration…………………………………………………………..... 25
The role of technology integration…………………………………………………………… 26
Dimensions of ICT integrations in relation to tradition and constructivist approaches… 26
Keys to effective ICT educators’ training programmes……………………………………. 27
Special ICT competencies for educators……………………………………………………. 27
An implication for ICT educator training…………………………………………………….. 28
Staff development……………………………………………………………………………... 28
Educators’ skills, beliefs and attitudes………………………………………………………. 29
Conclusion……………………………………………………………………………………… 32
Chapter 3: Research Methodology
Research Methodology………………………………………………………………………..
Data collection…………………………………………………………………………………. 35
Data collection techniques……………………………………………………………………. 36 Narrative stories……………………………………………………………………………….. 36 Focus group interviews……………………………………………………………………….. 38 Observations…………………………………………………………………………………… 39
Data analysis…………………………………………………………………………………… 39
Writing and disseminating the research…………………………………………………….. 41
Ethical issues…………………………………………………………………………………... 42
Anonymity………………………………………………………………………………………. 43
Table of Contents
Participants’ participation……………………………………………………………………...
Trustworthiness………………………………………………………………………………... 44
Reliability……………………………………………………………………………………….. 46
Conclusion……………………………………………………………………………………… 46
Chapter 4: Data Analysis and Findings
Participants’ profiles…………………………………………………………………………… 48
Anger……………………………………………………………………………………………. 53
Happiness………………………………………………………………………………………. 54
Pride…………………………………………………………………………………………….. 55
Sadness………………………………………………………………………………………… 56
Helplessness…………………………………………………………………………………… 57
Future visions…………………………………………………………………………………..
Conclusion……………………………………………………………………………………… 58
Chapter 5: Conclusions and Recommendations
Synopsis of findings…………………………………………………………………………… 60
Using Krathwohl’s affective taxonomy for ICT integration………………………………… 62
Receiving or attending………………………………………………………………………… 63
Responding…………………………………………………………………………………….. 63
Valuing………………………………………………………………………………………….. 63
Organising……………………………………………………………………………………… 64
Internalising values/characterization………………………………………………………… 64
Success of ICT integration……………………………………………………………………. 65
Challenges of ICT integration………………………………………………………………… 66
Table of Contents
Sustainable development……………………………………………………………………..
The significance of the challenges and the successes of ICT integration………………. 67
Limitations of the study………………………………………………………………………..
Recommendations for further research…………………………………………………...... 68
My reflections on the study…………………………………………………………………..
Conclusion……………………………………………………………………………………… 70
Table of Contents
List of Figures
Figure 2.1
The Technology Acceptance Model…………………………………………………... 14
Figure 2.2
Krathwohl’s taxonomy of the affective domain (Bloom et al., 1973)………………. 15
Figure 3.1
Development of an organising system from data……………………………………. 41
Figure 5.1
Outlines of patterns from data…………………………………………………………. 61
Table of Contents
List of Tables
Table 1.1
Definition of basic terms………………………………………………………………...
Table 1.2
Data collection strategies……………………………………………………………….
Demarcation of study into chapters……………………………………………………
Table 2.1
Krathwohl’s taxonomy of affective domain……………………………………………
Table 2.2
Factors of intrinsic motivation (Malone, 1981 & Kearsly, 1996)…………………….
Table 3.1
Steps in conducting conceptual analysis (Busch et al., 2005)……………………...
Table 3.2
Comparison of criteria for judging the quality of quantitative versus qualitative
Table of Contents
List of Addenda
Addendum A : 1
Letter to the Principal and School Management Team……………………….. 84
Addendum A : 2
Letter of consent for participants ………………………………………………..
Addendum A : 3
Letter to the Principal and the Chairperson of School Governing Body…….. 86
Addendum A : 4
Letter of consent for the school …………………………………………………. 87
Addendum B : 1
Focus group interview…………………………………………………………….. 88
Addendum C : 1
An example of a Coded Contextual Analysis…………………………………... 92
Table of Contents
Chapter 1
Successful modern economies and societies require
citizens with a strong foundation of general education,
the desire and the ability to continue to learn, adapt to,
and develop new knowledge, skills and technologies to
move flexibly, take responsibility for personal
performance and to set high standards
(SAQA, 2001).
Chapter 1: Background information
Chapter 1
Background Information
The focus of this study is exploring the emotional experiences of teachers integrating
Information and Communications Technologies (ICT) in the school curriculum. It reports on
the challenges and the successes the teachers experience in trying to incorporate ICT to
meet the demands of technology of the current century. According to the Department of
Education, (2004: 6) information and communications technologies are central to the
changes taking place throughout the world. Digital media have revolutionised the information
society and advances in ICTs have dramatically changed learning and provide access to
educational resources well beyond those traditionally available. The overall picture that
emerges from primary teachers is a relatively positive one in the sense that there is a great
deal of interest and motivation to learn more about the potential of ICT; educators
acknowledge that ICT is the direction education is likely to take in the future. Indeed, the vast
majority of primary teachers currently say they make use of some computer-based resources
at some time in their professional life (Wright, 1999) but little information is available on the
emotional experiences of teachers in integrating ICT in the curriculum.
According to Wideen and Andrews (1997) teaching is a profession that embraces challenges
and change with equanimity and success to such an extent that a teacher who is not growing
personally and professionally is unlikely to bring about significant improvement in the
classroom programme. I have used this explanation to explore the emotional experiences
that teachers are faced with when improving themselves technologically in order to help the
learners to cope with the demands of technology.
Chalkley and Nicholas (1997) state that because teachers form a professional group that is
involved in information provision, it is imperative that the information gained be shared in the
learning process. Today’s technology standards (International Society for Technology in
Education, 2000) challenge teacher education programme across the nation to address the
need for producing computer literate educators who are not just knowledgeable of the
Internet, but are also confident in their ability to incorporate instructional software and
websites into everyday classroom teaching.
Chapter 1: Background information
Henry and Stone (1997) link the years of teaching experience with teacher age, stating that
typically teachers with more years of teaching experience tend to have more trouble with the
integration of technology. I use this statement to try to explain how the teachers battle with
the use of ICT in their practice. The use of information and communication technologies is
gradually gaining momentum. With the advancement of computer technology, especially the
availability and extensive usage of the web, a dramatic change has come in the way our
societies deliver information. Technological powers have brought tremendous convenience
to our everyday lives by linking technology with the curriculum and this has brought about
significant changes in teaching and learning. Wright (1999) states that teacher achievement,
attitudes and teacher-learner interaction and interactive learning have made teaching
possible via technology.
Background to the study
This study is informed by the manner in which an ICT department at school is moving
towards the use of ICT and the vast infrastructure that is readily available for teachers. One
of the schools in the North-West Province has already transformed its curriculum to suit the
ICT environment in which learners are taught with the computers. The teachers are already
using ICT to plan their lessons and prepare their work on computers. Although there are
hindrances in terms of funding, the school has taken it upon itself to further this mandate.
There are observable attitudes in the usage of computers by the teachers; this study will
research these attitudes.
In this study the perceived value of behaviours and experience relates to the ongoing
encounter of the teachers with the ICT oriented environment and the critiques they are faced
with. I found this model to be relevant in my study as most of the teachers in school were not
computer literate when the idea of integrating ICT in the curriculum was introduced to them
by one of the teachers who was already in the process of doing her master’s degree in ICT.
When they heard of the wonders the computer is capable of doing, they never looked back
but immediately developed interest and were curious to know how this gadget was
functioning. Two computers were donated to the school. The external variable, the computer,
was perceived as a useful tool to be used by the teachers. Although the use of the computer
at this time was not easy, teachers did not develop a negative attitude towards the computer
usage. Instead, knowledge construction that is social by nature took place on two levels of
intellectual development: the social level through interpersonal interaction and the individual
Chapter 1: Background information
level. I found the teachers responding really well to the interaction, which took the form of a
range of actions that were directed towards these conscious objectives of learning.
The aim of the research
The purpose of this study is to investigate the emotional experiences of teachers towards the
integration of ICT in the school curriculum. This aim can be refined by the following question:
What are the teachers’ emotional experiences in integrating ICT
in the school curriculum?
In order to give a better understanding of the scope of study, the following concepts that are
defined in Table 1.1 will be addressed.
Table 1.1:
Definition of basic terms
Curriculum is defined as “an organised set of intended learning
outcomes presumed to lead to the achievement of educational
goals” (Posner & Rudnitsky, 1982).
The word teacher is defined as an independent, self reliant, fully
matured, strong to render aid. In fulfilling his functions of support
and aid, the educator assumes responsibility for education.
Denying this responsibility he would be powerless to help (Van
Rensburg & Landman, 1996).
Personal experiences that arise from a complex interplay among
physiological, cognitive and situational variables, which allow
psychologists to understand diverse expressions of behaviour
(Magill, 1996).
In the South African context, the concept of e-Education
revolves around the use of ICTs to accelerate the achievement
of national education goals by connecting learners and teachers
together for professional support service (Department of
Education, 2004).
e-Learning is flexible learning using ICT resources, tools and
applications focusing on accessing information and propagating
interaction among teachers, learners and the online environment
(Department of Education, 2004).
Information and
communication technologies
Technology resulting from increasing convergence and
integration of computing, electronics and telecommunications,
allowing the exchange of messages by telephone (fixed or
mobile and e-mail, access to information and public debate on
several issues through the internet, television, radio, video
conferencing and delivery of high speed wide band services
(Howie, 2005).
Chapter 1: Background information
Information literacy
The ability to locate, evaluate, manipulate, manage and
communicate information from different sources (Department of
Education, 2004).
Internet-based learning
Learning that takes place as a result of a programme designed
to explore the power and the potential of the Internet, directed to
promote problem solving and higher order thinking skills (Miller,
Anyone who accesses information to increase his or her skills
and knowledge (E-learning Frames, 2001).
Perception is the process of acquiring, interpreting, selecting,
and organising sensory information (The Dictionary of the
History Of Ideas, 2003).
Personal experiences
Defined as the memory representation of a specific event at a
particular time and place, a verbal narrative account of the event
accompanied by sensory images (Pillemer, 1998).
Technology integration
Technology integration is defined as a combination of all
technology parts, such as hardware and software, together with
each subject-related curriculum area to enhance learning and
teaching (Cashman, Gunter, Gunter & Shelly, 2004).
Stating the rationale
It would appear that the conditions for classroom learning can be improved by information
technology tools. However, teachers can use information technology to create a new set of
mundane tasks which negate the opportunities for quality learning (Davis, Bagozzi &
Warshaw, 1989).
We are living in a world of computers. Most of the educational programmes that are meant to
support and educate learners are programmed for computers. For the learners to make the
most of the information that is at their disposal, they need to understand how to operate
computers in a web-based learning environment. More institutions are seeking ways to use
on-line tools to deliver instruction as the technological infrastructure expands in terms of its
capabilities and power (Katz, Evans & Francis, 1999). ICT is about the application of
Information Technology and Information Communication Technologies to education. It is of
paramount importance to note that ICT begins with an understanding of the needs and
possibilities for learning and instruction. One can start with what learners wish to accomplish
and look at how the new technologies make learning more possible by propagating
participation or increasing engagement, and how they can contribute to raising standards of
attainment and the quality of the teacher’s emotional experience.
Chapter 1: Background information
In my experience as a Computer Integrated Education (CIE) Honours student at the
University of Pretoria I observed the manner in which learners were performing without the
use of computers, the manner in which they struggled with their second language (English)
and the workload the educators were faced with in terms of compiling schedules, reports and
designing lesson plans. This process forced me to introduce ICT programmes at school
wherein two teachers were already in the process of transforming the curriculum towards an
ICT paradigm, so I decided to investigate the experiences of the educators in integrating
these programmes. The findings from this research can be useful to:
Teachers in both the Foundation and Intermediate Phase
ICT Curriculum development specialists
Provincial policy makers who design Information and Communications Technologies
for schools and classrooms.
Hawkridge (1990) in his research on computers in schools of developing countries, regards
learning about ICT as arising from a social rationale in which all citizens are entitled to learn
how to use the new technologies, which will become increasingly important in their lives. In
fact, teaching about ICT occurs in all schools in the United Kingdom; it is part of the National
Curriculum. With the introduction of ICT as a key skill, the distinction between learning about
ICT and learning through ICT will become blurred as students develop their ICT capability.
The current state of affairs and development of ICT – and particularly the growth of Webbased information services – give education a significant opportunity to change the way
schools can function to the benefit of all. ICT offers choices for learners and educators that
will change the culture of education and learning. The World Wide Web also provides new
opportunities for enhancing education via the Internet. The web combined with the Internet is
fast emerging as one of the educator’s most important tools, with the World Wide Web
becoming the easiest and most popular way to access the Internet.
Information and communication technologies (ICTs) have an impact on the economic,
academic, social, political, cultural and other aspects of life. The prolific growth of human
knowledge and the shrinking of the traditional communication barriers of time and space are
two such aspects. As the range of human knowledge increases, so does its capacity for
being transmitted faster, more easily and in bigger bulk than before, thereby rendering
human endeavour, in all spheres, seemingly limitless. ICTs are increasingly influencing
values, principles and activities, even of people who do not know what these technologies
are. In organisations, ICTs have become an important ingredient in as ICT resources are
increasingly linked to the overall organisational strategy, and ICT-related decision-making
Chapter 1: Background information
has attained high importance internationally; ICTs are viewed as one of the means of
effecting global integration for social and economic development. The educational sector is
rearing towards that kind of progress so as to be rated on a global market (UNDP, 2001).
There is no doubt that the use of ICT in learning has a powerful influence on instruction. The
lecture theatre makes possible the presentation of the text and images to all those in the
room and the networked computer makes access possible to a vast range of digitised
information. The integration of ICT makes some activities possible and constrains others but
it does not change the fundamental processes of human learning. Students still need to
engage with what is to be learnt and have to have the ways of expressing their
understanding if they are to be confident learners of Curriculum 2005 (Stephenson, 2001).
Conceptual framework
Perceptions of teachers with regard to the integration of ICT in the curriculum are gradually
changing towards the new paradigm. Amongst primary school teachers, the use, or non-use,
of ICT is not confined to any particular group of teachers. For primary teachers, the use of
ICT resources is not related to age or time in teaching. It cannot be assumed that newly
qualified teachers will be any more or less inclined to use ICT in the classroom. In the
interviews, experienced teachers talked of the widely varying ICT skills and knowledge levels
they saw in new teachers entering the profession. However, a recent study of final year
student teachers suggests that, while the majority of new graduates going into teaching will
have a reasonable level of basic ICT competence, many feel they lack competence and
confidence to apply and integrate ICT in classroom practice (Newman, 1997).
The research plan
Various sources were consulted to find literature on the experiences of teachers in
integrating ICT in the curriculum. These include among others printed journals, books,
printed materials and published theses. The study will follow a research design based on
qualitative approaches of inquiry. Given the nature of the enquiry, qualitative research is
concerned about the understanding of the social phenomena from the participants' point of
view and by narrating participants' meanings for these situations and events. Participants'
meanings include their feelings, beliefs, ideas thoughts and actions (McMillan &
Schumacher, 2001).
Chapter 1: Background information
A qualitative approach is more appropriate to this study because qualitative research, as
opposed to quantitative research, employs primarily inductive reasoning. The problem is
most clearly stated after much data collection and preliminary analysis. Inductive analysis
allows one to explore and discover with an emergent research design rather than test
deductions from theories in predetermined design (McMillan & Schumacher, 1993).
Data collection strategies
The study will use qualitative research based on the experiences of teachers in integrating
ICT in primary school. The following strategies will be used in the collection of data:
Narrative stories
Focus group interviews
Labuschagne (2003) defines qualitative research as mainly concerned with the properties,
the state and the character or nature of phenomena. He further explains that the word
qualitative implies an emphasis on processes and meanings that are rigorously examined but
not measured in terms of quantity, amount or frequency. Qualitative methods typically
produce a wealth of detailed data about a much smaller number of people and cases.
Qualitative data provide depth and detail through direct quotation and careful description of
situations, events, interactions and observed behaviours.
Data collection matrix
The table below illustrates the research questions relating to the research instruments and
the specific chapters in which the results will be reported.
Data collection strategies
Research Question
What are the teachers’ emotional experiences in integrating ICT in the
Chapter 1: Background information
Research Instruments
Narrative stories
Table 1.2:
Participants of this study
Qualitative research is concerned with in-depth inquiry, participants’ perspectives and the
description of single setting, not generalisation to many settings, and therefore requires
participants different from those found in quantitative research (Gay & Airasian, 2003:115). In
this study, I will request approval from the school's principal and governing body to conduct
the study. My research participants are five teachers teaching ICT in a primary school.
Although some of the participants have not received intensive tuition in their teaching
careers, they are currently involved in the teaching of ICT. I will then contact these teachers
through meetings to explain to them the terms of reference in letters of consent as laid out in
Addendum A: 2. The emphasis will be placed on the confidentiality, anonymity and voluntary
participation. An appointment for a focus group interview will then be scheduled with the
teachers who agree to take part in the study.
Limitations of this study
This study focuses on the emotional experiences of teachers in integrating ICT in the primary
school curriculum. It does not address the issue in the senior phase. The results therefore
reflect the emotional responses of only some teachers who are engaged in the integration of
ICT in the curriculum. The principle of subjectivity is also addressed because the researcher
is closely related to the participants. The development of the information resource is my
brainchild and as a result, I tried to avoid as far as possible interpreting experiences in a
biased way.
It has to be noted that because this study is qualitative in nature, from an interpretive
paradigmatic viewpoint, its aim is essentially to reflect the voices of only those teachers who
are engaged in ICT integration and not to generalise the findings to the entire body of
teachers. The size of the group of participants is very small and it is therefore not
representative of the intended target group.
Value of the research
Today's technology standards challenge teacher education programmes across the globe to
address the need for computer literate teachers who are confident in their ability to choose
and incorporate instructional technology into their classroom teaching. This statement tries to
redress the imbalances of the past regime by addressing specific aspects of education as its
priority regardless of the teachers’ state of location and background. This research aims to
Chapter 1: Background information
show how the extent to which teachers at Success (pseudo name) has integrated ICT in its
curricula, regardless of not having studied ICT in their teaching careers. It is hoped that this
study will lay the foundation for further research that will focus on the views, needs and the
expectations for the application of ICTs in instruction and learning.
Demarcation of the study into chapters
The research proposal will be divided into the following chapters:
Table 1.3:
Demarcation of study into chapters
Background Information
This chapter will present the introduction to the research
study, the aims of the study, the context in which the
study takes place and the definition of concepts
Literature Review
A theoretical framework in which the study was done will
be presented
Research Design
The research question will be addressed together with
subjects of the research and the data collection methods
Research findings
This chapter will address what the subjects have to say
about the use of ICT in primary schools
Conclusions and
A summary of the previous chapters together with the
recommendations will be provided
It is the aim of this study to establish whether the teachers experience success when
integrating ICT in the curriculum. This study will attempt to identify and explore the
experiences of teachers in order to deepen our understanding of discovering why and how
some of the participants are showing certain emotions. The following chapter provides a
more in-depth description of the conceptual framework for this study.
Chapter 1: Background information
Chapter 2
What is required is that researchers understand the
implications of their research perspective and act in ways
that reflect that knowledge ensuring a perspective that is
compatible with own research interest and predisposition
(Orlikowski & Baroudi, 1991).
Chapter 2: Literature Review
Chapter 2
Literature Review
The aim of this study is to describe how teacher learning in the affective domain has been
experienced within the five years of introducing ICT as a learning area in the school
curriculum. This chapter provides a more in-depth discussion of the literature review and
conceptual framework of the study where relationships among the concepts are explored and
highlighted. Relevant literature discussing emotional responses of the teachers integrating
ICT in the curriculum is also explored.
Educators involved in this study experienced remarkable challenges and successes. I am of
the opinion that teachers’ experiences within an enriched learning environment such as an
ICT oriented environment can assist them in developing the personal traits, teamwork and
interpersonal skills desired by future education employers. This makes it possible for
educators participating in the learning process not only to achieve learning objectives in the
cognitive domain (technical skills and knowledge) but also to benefit from those in the
affective domain (values and attitudes) (Krathwohl, Bloom & Masia, 1964).
Lane (2001) explains the circumstances during the 1950s when Benjamin Bloom led a team
of educational psychologists in the analysis of academic learning behaviours. The results of
this team's research produced what is known today in the field of education as Bloom's
Taxonomy. Although this hierarchy of learning behaviours was categorised into three
interrelated and overlapping learning domains, my focus is on the affective domain (Lane,
2001). This study describes in detail the educator’s experiences in integrating.
The affective domain has received little attention and is less intuitive than the cognitive; it is
concerned with values, or more precisely perhaps with perception of value issues, and
ranges from receiving through to being able to distinguish implicit values through
internalisation (Krathwohl, Bloom & Masia, 1964).
I concur with the statement of Hatch (2002) about narrative stories when he states that
“Qualitative research is focused on gathering and interpreting the stories that people use to
describe their lives” (p. 28). A narrative design is used in this study because telling stories is
Chapter 2: Literature Review
part of life that people encounter every day in their conversations with others and people are
storytellers by nature (Lieblich, Tuval-Mashiach & Zilber, 1998).
Models of integration of ICT in the school curriculum
Before teachers can begin to develop integration skills, they must realise and understand
how the integration of technology can enhance teaching. Research shows that using
technology in the classroom motivates educators to become problem solvers and explorers
of new information. To illustrate the importance of using conceptual theories in an ICT
curriculum, I have focused on the core set (Malone’s Motivation Theory, the Technology
Acceptance Model and Krathwohl’s Taxonomy and Rogers’ Model) of understanding the
teacher’s experiences. The notion of ICT integration and mediation becomes fundamental
when using the above-mentioned models. In trying to gather the models of ICT which
educators experience when integrating ICT in the curriculum, the following models were
identified as appropriate to be used in an ICT environment: The Technology Acceptance
Model, Krathwohl’s Taxonomy of the affective domain and Malone’s Motivation Theory
(Malone, 1981). The Technology Acceptance Model was introduced to try to search ways of
how educators cope with the integration of ICT in the school curriculum dating back from the
time they trained as educators and the challenges they experienced which forced them to
pursue an ICT career. A brief explanation of the models will follow below.
The Technology Acceptance Model
Davis, et al. (1989) developed a theory of 'action relating to reasons' (Technology
Acceptance Model) based on the work of Fishbein and Ajzen (in Davis et al., 1989) to
investigate the reasons why some people use computers and their attitudes towards them.
Their model, shown in Figure 2.1, links the perceived usefulness and ease of use with
attitude towards using ICT and actual use (system use). They tested this model with adult
users who had been using a managerial system for 14 weeks. They found that people's
computer use is predicted by their intentions to use it and that perceived usefulness is
strongly linked to these intentions. The attitudes and the experiences are incorporated parts
of the human actions, which carry a particular culture and history and as such, influence how
human actions are operationalised. This supports the work of Ajzen (1988) and others who
have found that a positive attitude towards experiencing certain tasks is related to the
perceived value of those behaviours.
These experiences could be seen in their behavioural practices because they kept on asking
when they were going to be taught how to use the computer. Through the mastery of
Chapter 2: Literature Review
teaching from experience, the everyday actions of the educators led to new activity
collectively generated by ICT. A project was then developed to teach the educators at school
level with the two computers that were available. The educators immediately accepted the
project and that was the time when the Technology Acceptance Model was conceived. The
Technology Acceptance Model is illustrated in Figure 2.1 below:
Figure 2.1:
The Technology Acceptance Model
to use
ease of use
[Adapted from Davis, Bgozzi & Warshow (1989)]
Krathwohl’s taxonomy
In this study I have adopted Krathwohl’s Taxonomy of the affective domain to map out the
experiences of the eteachers. The experiences of integrating ICT are based on Krathwohl’s
taxonomy, which is perhaps the best known of any of the affective taxonomies (Seels &
Glasgow, 1990). As stated earlier in Seels and Glasgow (1990) "The taxonomy is ordered
according to the principle of internalisation. Internalisation refers to the process whereby a
person's affect toward an object passes from a general awareness level to a point where the
affect is 'internalized' and consistently guides or controls the person's behaviour” (Seels &
Glasgow, 1990:28).
Educational employers of the new ICTs are not only concerned with eteachers’ technical
competence and problem-solving skills but also place a high value on their personal traits
and their interpersonal and teamwork skills. It is therefore valuable for teachers not to
Chapter 2: Literature Review
achieve learning objectives in the cognitive domain only, (technical skills and knowledge) but
also that they learn in the affective domain (values, attitudes, meta-learning, etc). By
experiencing an enriched learning environment, the opportunity for teacher’s involvement
and motivation is maximised, preparing them for professional practice and lifelong learning
(Seels & Glasgow, 1990).
This study describes in detail how the teachers’ experiences in integrating ICT place more
emphasis on the affective domain. Most educators viewing values education from the
perspective of inculcation see values as socially or culturally accepted standards or rules of
behaviour. Valuing is therefore considered a process of the educator identifying with and
accepting the standards or norms of the important individuals and institutions within his
There are, however advocates who consider an individual to be a free, self-fulfilling
participant in society who tends to inculcate values such as freedom to learn from his
experience, human dignity, justice and self-exploration. In order to give a thorough
explanation, Figure 2.2 gives the schematic levels of Krathwohl’s Taxonomy of the affective
Figure 2.2:
Krathwohl’s taxonomy of the affective domain (Bloom et al., 1973)
[Adapted from Huit (2001) and Little (1998)]
Chapter 2: Literature Review
I have used this taxonomy in my study because I believe that the educators experience all
these levels. I incorporated this taxonomy as learning in the affective domain is concerned
with value development and personal and aesthetic development which is the case with the
educators of ICT. A taxonomy of learning in the affective domain is described by Martin
(1989) and Krathwohl et al. (1956). The levels are as follows:
Receiving: sensitisation to stimuli
Responding: actively attending/participating
Valuing: consistent adoption of behaviour incorporating a value or attitude
Organisation: adoption of a combination of values and/or attitudes
Characterisation: internalisation and adoption within a value hierarchy affecting
Other theorists providing support for the values clarification approach include Asch (1952)
and Murphy (1958). While values related to two differing teaching activities (cognitive and
affective) may be in conflict, it appears that there are some other more pervasive,
internalised values in the educator participants' respective affective-cognitive systems.
As discussed in Seah, Bishop, Fitzsimmons and Clarkson (2001) these overriding values
represent the apex in the taxonomy of educational objectives (affective domain). Krathwohl
et al. (1964) characterise an individual and his/her actions at this level where the individual
"responds very consistently to value-laden situations with an interrelated set of values"
(Krathwohl et al., 1964) overriding other values whose respective degree of internalisation
may correspond to lower levels of the internalisation continuum (such as valuing and
organising). In other words, knowledge and an understanding of what these overriding values
are for a particular educator may help customise professional development programmes to
socialise these teachers in more positive and proactive ways. Table 2.1 gives a brief
explanation of Krathwohl’s levels of the affective domain.
Table 2.1:
Krathwohl’s taxonomy of affective domain
Affective Domain
Action Verbs
Being aware of or attending
to something in the
environment. Shows
awareness of the
importance of learning.
Open to experience, willing
to learn new technologies.
Person would listen to a
lecture or presentation
about a structural model
related to human
behaviour. Makes time for
learning experience.
Asks, chooses,
describes, follows,
holds, locates,
selects, replies, uses.
Chapter 2: Literature Review
Affective Domain
Action Verbs
Showing some new
behaviours because of
experience. Volunteers for
tasks. Active participation
on the part of the student
The individual would
answer questions about
the model or might rewrite
lecture notes the next
Answers, assists,
conforms, greets,
discusses, helps,
performs, presents,
reads, recites, tells,
Shows interest in subject
The worth or value a
student attaches to a
particular object or
The individual might
begin to think how
education may be
modified to take
advantage of some of the
concepts presented in the
model and perhaps
generate a set of lessons
using some of the
concepts presented.
describes, follows,
forms, initiates,
invites, joins, justifies,
proposes, reads,
reports, shares,
studies, works.
Integrating a new value into
one's general set of values,
giving it some ranking
among one's general
This is the level at which
a person would begin to
make long-range
commitments to arranging
his or her instruction and
assessment relative to
the model.
Adheres, alters,
arranges, combines,
compares, defines,
explains, identifies,
modifies, orders,
prepares, relates,
on by value
The individual has a value
system that has controlled
his or her behaviour for a
sufficiently long time for him
or her to have developed a
"life style"
At this highest level, a
person would be firmly
committed to utilising the
model to develop, select
or arrange instruction and
would become known for
that action.
Acts, displays,
influences, solves,
[Adapted from Huit (2001) and Little (1998)]
The column on the left represents the level or category of the affective commitment.
Receiving is considered the lowest level and characterisation is the highest level. The
second column shows the illustration action for each level, the third column provides
examples of cases, and the last column provides examples of action verbs that could assist
in categorising the stories of the educators in terms of the affective domain.
Malone’s motivation theory
In his early research on motivation, Malone (1981) suggests three relevant factors:
challenge, curiosity and fantasy. In later work (Malone & Lepper, 1987) added learner
control. These four factors will be discussed in the following paragraphs.
Chapter 2: Literature Review
17 Challenge
The most important principle is that the level of challenge should be individualised for and
adjusted to the learner. A lesson should not be too easy but neither too difficult. Setting
challenging goals at the start of the lesson are beneficial. Having uncertain outcomes,
wherein the learner is not sure if they are attainable, increases challenge. Varying the
difficulty of the material as learner performance improves maintains challenge throughout the
lesson (Malone, 1981). Curiosity
Malone (1981) differentiates between sensory curiosity and cognitive curiosity. Visual effects
that attract attention arouse sensory curiosity. Cognitive curiosity is aroused by information
that conflicts with the learners’ existing knowledge or expectation. These situations
encourage the learner to seek new information that remedies the conflict. Control
There are three rules that are relevant for learner control; these are contingency, choice and
power. According to the contingency rule, what the lesson does should be clearly the result
of the learner’s actions and responses. Lessons that give feedback as a function of specific
responses or which follow different paths through the content based on learner performance
follow the contingency rule. The notion of power is that lessons in which the learner’s actions
have powerful effects will be very motivating (Malone & Lepper, 1987). Fantasy
Fantasy situations encourage learners to imagine themselves in imaginary contexts or
events using vivid realistic images. In any lesson it may be valuable to encourage learners to
envisage themselves in a situation where they can really use the information they are
learning (Malone, 1981).
Emotional and affective factors
Motivation refers to a person’s willingness to learn (Lumsden, 1994). Intrinsic motivation is
the motivation to do a task where the reward for doing the tasks lies in the satisfaction of
doing the task, while external or extrinsic motivation is based on having a reward outside the
Chapter 2: Literature Review
task (such as marks). The same applies to educators integrating ICT in the curriculum
wherein they will receive some certification on introducing ICT regardless of the challenges
they are experiencing. Motivation is the key to performance improvement; without motivation,
people tend to lose interest in whatever technological innovations which may be in place.
Therefore, if teachers are motivated to perform certain tasks, their performance will increase.
Without motivation, there is no performance.
Maslow (1970) realised that an environmental precondition of stimulation, or challenge, was
needed to motivate individuals. Therefore, it is also the teachers' responsibility to include a
means of stimulation in their teaching programmes to catch students' interest (Goble, 1970).
Mwamwenda (1996) points out that possessing intrinsic motivation is more desirable than
possessing extrinsic motivation. Table 2.2 shows the factors of intrinsic motivation as derived
form Malone (1981). It also shows other motivational factors (Kearsly, 1998). Smith (1998)
suggests that the reason for looking for motivated educators is nothing else but survival.
Motivated employees are needed in our rapidly changing workplaces; motivated employees
help organisations survive; motivated employees are more productive. To be effective,
managers need to understand what motivates employees within the context of the roles they
perform. Of all the functions a manager performs, motivating employees is arguably the most
Table 2.2:
Factors of intrinsic motivation (Malone 1981 & Kearsly, 1998)
Factors of intrinsic
Component(s) of the intrinsic motivation factor
Range of challenges
Personally meaningful goals
Set criteria for performance
Chapter 2: Literature Review
Even if the task has been designed specifically to be intrinsically motivational, Ginsberg and
Wlodkowski (2000) point out that there are four other conditions that are also prerequisites
for intrinsic motivation:
A feeling of mutual respect and connectedness between the teacher and the
A positive attitude towards learning
Learning that has social merit and personal importance to the learner
A feeling on the part of learners that they are effectively learning something that is of
value to them.
McCombs and Whisler (1997) note that positive attitudes and self-esteem also influence the
motivation to learn. Malone (1981) states that when learners feel that they are up to the
challenge of the task, it will enhance their motivation to perform a task. But when learners
feel that they will fail in their performance of the task, their motivation is diminished.
The school
All organisations or social groupings such as schools, education systems and cultural
associations have two types of task to perform. The primary and the functional task of an
organization is its actual task through which particular needs of the community have to be
realised. The second is the managerial task that states that in order to understand the
school, one should understand the basic tenets on which the school is founded (Badenhorst,
Educative teaching, the functional task of the school, takes place when an educator, a
learner and the teaching matter are brought together in order to achieve an educational
objective within a teaching-learning situation. The entire education system is directed
towards enabling the school with its board of management, where applicable, to allow the
functional activities to take place. All these networks of organisations have their particular
functions and mutual relationships, and the education system is structured in a holistic
manner. The following principles of education are mentioned:
Education should in the first place be directed at providing as complete education as
is possible to the learner, i.e. all possibilities and qualities of the child should be
developed and formed as fully and comprehensively as possible. This is the first
principle involved. Therefore, intellectual/cognitive education should receive the
same measure of attention as the emotional/psychological education. None of these
aspects should be emphasised at the expense of any of the others
Chapter 2: Literature Review
A second principle involved is that the learner’s education should be balanced. An
educator or a school may well give attention to developing all of a child’s
possibilities, but then emphasise one type of education only. According to the
principle advocated here, all types of education should be regarded as being equally
important so that the child eventually will be able to take his place in the community
as a balanced person
The third principle involved is that education and schooling should be differentiated,
i.e. in addition to the demands of total and balanced education, schooling should be
directed at the unique personal qualities of the child/learner that are related to
aptitude, interest, culture and physical abilities
The fourth principle involved is that the learner’s education should be value-oriented.
Education cannot be neutral or so-called objective because even in objectivity a
certain value judgment is implied
The fifth principle that is of paramount importance is that the learner’s education
must be relevant and be on par with the demands of technology. By relevance, I
mean that the type of education must prepare and equip the learner with appropriate
knowledge and skills for his specific situation and time (Badenhorst, 1991).
According to Hepp (2002); Hinostroza (2002) and Laval (2002) each school has unique
features in terms of the way it is organised, the decision-making process and its own
educational priorities. Similarly, each educator has a particular teaching style, her way of
dealing with learners and relating to other educators, her way of using the available
resources and of planning each class. Therefore, each school offers a different kind and
degree of acceptance of innovations such as the use of ICT in the curriculum. The school is
a good place for educators to learn how to integrate ICT in their praxis and to explore new
ways of teaching. It is their workplace and an environment they share with students.
Therefore, their own classroom might be the best place for training sessions, simulating a
real setting with other educators playing learner roles or practicing with actual learners. The
school should try in all its power to involve the principal, school management teams, school
governing bodies and support staff as well as educators by doing the following:
Allocating resources carefully
Eliminating technical obstacles with technical staffing and enough financial planning
Practicing what it preaches with regard to the learning theory, i.e. training the staff in
the methods and theory being used in the classroom
Providing time for joint decision-making and planning
Providing adequate resources for the desired outcomes
Chapter 2: Literature Review
Making technology and computers part of their overall planning to increase student
Selecting software with broad usage
Sharing the vision and goals of computer-assisted education (Hepp, 2001).
The school is a collection of many stakeholders. It is important that all matters relating to how
educators are experiencing the integration of new methodologies should not be taken for
granted, but should be given a serious attention because teachers portray different types of
emotions to different types of situations.
The staff
According to Carl (1995) the staff should be able to do certain practice that enables the
school to run effectively. Among those practices, the staff should do the following:
Practise using computers even out of class
Be encouraged to share enthusiasm and celebrate initiative
Become to use the computer as the facilitator
Be given time in school for training and research
Be involved and play an active role from the design and planning stage to the
evaluation stage and be provided with access to program-expertise when necessary
Be financially assisted to purchase their own computers to use at home (Anderson &
Perry, 1996; Carl, 1995).
For staff-wide integration to take place, more attention must be given to the people-ware
(teachers in this instance) than to the hardware and software because they are primarily
expected to carry out the change, therefore their needs and experiences should be provided
The community
Palloff and Pratt (1999) assert that to be successful in ICT integration, a sense of community
needs to be developed among the group of participants. If support and participation are not
forthcoming from the course members in an ICT course, there is no learning community and
consequently no ICT support (Palloff & Pratt). Berge (1995) describes a virtual learning
community as a "group of learners which is networked with other learners, 'knowledge
media', and a facilitator all working towards the common purpose of acquiring knowledge
Chapter 2: Literature Review
through interdependent pursuits" (Berge, 1999). According to Miller (1997) the private sector
can support the schools by doing the following:
Communicating success and problems encountered by the school
Offering sessions using the school’s facilities on current market applications (Carter,
To be able to do well, teachers need easy and quick access to current, accurate information.
An efficient and reliable information resource can do much to support teachers in their quest
for teaching ideas, information on the new curriculum and the way forward in experiencing
such dimensions. If teachers know how, why, where and when to retrieve information and
use it, their skills will not only enhance their teaching but will filter through to the community
and their experiences will be reflected in an optimistic way (Oosthuizen, 1997: 233).
The role of curriculum coordination
Cashman et al. (2004) defines education as “all the experiences a learner has under the
supervision and guidance of teachers which consists of a plan or written document that
includes a series of required learning outcomes” (Cashman et al. 2004: 602). The
Department of Education (1997) defines curriculum as the centre of any education or training
system. Curriculum is therefore the National Department of Education’s way of bringing on
par and transforming education and training in South Africa. The government’s goal with the
new curriculum which has to integrate ICT is outlined as follows: “A prosperous, truly united,
democratic and internationally competitive country with literate, creative and critical citizens
leading productive, self-fulfilling lives in a country free of violence, discrimination and
prejudice” (Department of Education, 1997:1).
Posner and Rudnitsky (1982) define curriculum as “an organized set of intended learning
outcomes presumed to lead to the achievement of educational goals,” and curriculum
development as “the process by which intended learning outcomes are selected and
organized” (Posner & Rudnitsky, 1982: 177).
In today’s curriculum the focus is no longer based on the product, which is the learner, but on
outcomes. This paramount change in curriculum is the move away from a product-based to
an outcomes-based education system. The Department of Education: Policy Document
(October 1997) states the educational focus of Curriculum 2005 as follows:
holistic development
Chapter 2: Literature Review
learner-centred approach
quality, standards and international recognition
taking part and ownership
anti-prejudice approach
responsibility and transparency
critical and creative thinking
the inclusion of learners with special needs (Department of Education, 1997).
ICT has the potential to increase teachers’ motivation; therefore the key to successful
technology integration is to identify what one is trying to accomplish within one’s curriculum.
The role of the teacher in e-Education
In a constructivist-learning environment, the role of the teacher is to facilitate and guide
learning. In this approach, learners are now doing a lot of teaching to one another and the
role of the educator is that of facilitation. This is indeed a different style of learning because
learners are now responsible for their own learning. Although this is a different type of
learning, this changed role has presented difficulties for teachers in the sense that in the old
traditional, discipline-based approach, teachers prepared the lessons to teach the predetermined concepts but in the new approach, lesson preparation has changed significantly.
Teachers no longer do a typical lesson plan but the learners tell the teachers what they need
to know and as a result, a different set of plans must be in place for the learners. The new
approach dictates that there has to be a provision for cognitive support by making
suggestions, encouraging the learners to think independently and by challenging their
creativity. There is also assessment of the learners on a continuous basis (Briner, 1999).
The use of computers in the primary school
In any society teachers have the ability to make an enormous positive contribution. Making
such a positive contribution is a challenge and teachers must willingly embrace new teaching
and learning opportunities. Teachers are beginning to recognise that they must teach future
leaders and citizens of society the technologies that will be a major part of their future. It is
evident that teachers of Success Primary are already doing their bit towards this educational
change (Biswas, 1994).
Chapter 2: Literature Review
An extensive body of education research is showing that technology can support learning in
many ways. Using information and communications technology in the classroom, for
example, can be motivational. Computer-related technologies could capture students’
attention. Computers also provide many unique, effective and powerful opportunities for
teaching and learning. These opportunities include skill-building, proactive, real-world
problem-solving, interactive learning, discovery learning and linking learners to instructional
resources (Garbers et al, 1988).
Biswas (1994: 132) states that “computers also support communications beyond classroom
walls, thus enabling schools and communities to provide an environment for cooperative
learning, for the development of high order thinking skills and for solving complex problems”.
A cultural view to ICT integration
It is stated that in recent years, the focus of ICT integration in educational settings has been
grounded on theoretical underpinnings, such as socio-cultural perspective and activity theory
(Bruner, 1996; Wertsch, 1998). Fundamentally, these notions stress the tight inter-relations
between the individual experience and the environment. Culture is the implicit and explicit
social and cultural dimension of values and core beliefs that a school practises and adheres
to. Simply understood, it is the way we live our lives in the schools. A school’s culture is a
critical factor in the success or failure of ICT integration into the curriculum. According to
Wertsch (1998) culture deeply influences personal behaviours. Cultural contexts include both
physical and created practices of varying communities where activity is mediated by cultural
tools. In an attempt to integrate ICT in the curriculum, three dimensions for ICT are
mentioned: teacher belief, classroom dynamics and school structure. Lundall and Howell
(2000) assert that teachers with a positive attitude towards information and communication
technologies appreciate the intrinsic value of culture for themselves, see the use of
computers as vehicles for learner empowerment, acknowledge the opportunities for
independent thinking and value the sources of strategic information, which they can
download from the Internet.
The role of technology integration
Cashman et al. (2004) define technology integration as a combination of all technology parts,
such as hardware and software, together with each subject related area curriculum to
enhance learning and teaching. They further explain that technology integration is when
Chapter 2: Literature Review
technology is used to help meet the curriculum standards and learner outcomes of each
lesson, unit or activity. The mastery of technology is not an easy thing to do but extensive
formal training and practical experiences are imperative for successful integration of
technology at all levels of learning.
According to Miller (1997) the integration of ICT in primary schools implies shifting from
traditional teaching to a different approach to instruction and learning. There must be an
agreement of all stakeholders in terms of the following factors:
Meeting new demands of society in student skills
Aims of general primary education
Updating the curriculum to incorporate innovations
Training teachers in new skills and equity of access for all learners
Stabilising the funding policies and support by technical staff
Development and the provision of complementary material (Miller, 1997).
It is evident that for technology to be integrated in the curriculum, all stakeholders have to be
involved. The input of technology can also yield negative results when not properly
Dimensions of ICT integrations in relation to traditional and constructivist
The first dimension is concerned with the individual experience and belief, which strongly
influence classroom behaviour and the propensity to change classroom behaviour. If the
design of the school structure and reward system influences the behaviour and belief of
teachers, then a traditional systematic structure would influence teachers to value teaching
as the transmission of information. Teachers that are rewarded reinforce these experiences
and beliefs. The second dimension is that of classroom dynamics which include the practices
of implementation during the curriculum structure. For example, if a school were to be rooted
in its beliefs in traditional models of teaching, then the pedagogies practised would be
translated as didactic strategies of delivery. The third dimension is that of school structure
which considers the school’s culture, workflow processes which are in place and the design
of the curriculum structure. The manner in which the school is structured has a direct bearing
on how teachers experience their teaching. If the school structure is not conducive to
teaching, indeed the teachers will experience their teaching in negative way. Similarly, ICT
cannot be integrated effectively when there are no support systems and consideration of
effort taken by teachers.
Chapter 2: Literature Review
Keys to effective ICT educators’ training programmes
A number of factors are seen to be critical to for ICT teacher training programmes to be
effective. These are:
Incentives and support for teacher training
Teacher-directed training
Adequate access to technology
Community partnerships
On-going informal support and training opportunities.
The objective of a specific training activity will determine how ICT should be integrated into
the training processes and the manner in which these training sessions affect the
experiences of the educators.
Special ICT competencies for educators
The initial teacher-training curriculum implies the desired ICT competencies for teachers,
which could be the following:
Positive attitude toward ICT
Understanding of the educational potential of ICT
Ability to use ICT effectively in the curriculum
Ability to manage ICT in the classroom
Ability to evaluate ICT use
Ability to ensure differentiation and progression
Technical capability (Ministerial Advisory Council on the Quality of Teaching, n.d).
A certain level of ICT expertise is required for teachers to utilise information searches for
professional purposes (Becker, 1999). Positive attitudes, guidelines for ICT use and technical
support are amongst the factors that contribute towards high levels of ICT adoption and
integration by teachers.
An implication for ICT educator training
Beyond the specifics of content for an ICT teacher training curriculum, there is a sense that
there is so much that an educator has to learn to become competent in the use of ICT for
teaching tasks. There is also the prospect of having to keep up with developments in
technology. ICT educator training should therefore be considered as a continuing process,
Chapter 2: Literature Review
with the need for continuing support. The initial training may take place as part of pre-service
training or it could be part of in-service training. Wherever it may take place, the training
should be regarded as a process that must continue even after the formal course has been
completed. This would mean making resources available that will enable the teacher to
pursue self-directed learning (Jackson, Bartle and Walton, 1999). There are however,
barriers to the effective use of ICT and the success of this teaching practice depends upon
the following changes:
The school organisation
Cost of technology
Lack of skills and training
Methods of teaching and technical support
Attitudes of the teachers towards their work
Ever-changing new skills needed (Jackson et al.,1999)
Staff development
In terms of staff development, I will point out what others say that I can use in the ICT
implementation at my school. Rebore (1987) states that, “No employee will remain qualified
in the face of accelerating change without some form of ongoing education and training”
(Rebore, 1987, p. 172).
“Efforts to replace educators with technology have uniformly failed. Inventions intended to
take over teaching come and mostly go. Cognisance should be taken that what happens in
classrooms looks pretty much the same because technology enthusiasts continue to forget a
basic fact that machines are tools, valuable only when a human intelligence organizes their
use in a productive way. In the classroom, that human is the educator, who controls the
nature of the environment and what happens there, good classroom tools extend the
educator’s power to create a rich learning environment. If the educator does not know what
to make of the tool, fears it, or misconstrues its uses, it will be used badly or not at all. If the
educator perceives the machine as a master, not as a servant, its potential will never be
realized’’ (Burbules & Callister, 2000, p. 26).
‘’Professional development is a relatively new term’’ (Hoyle, 1985, p. 27). It is often seen as
merely as the synonym for in-service training, but it appears as if the concept has a dual
It is a process starting with initial training, followed by exposure to practice, and
lasting during the whole career, during which the educator seriously attempt to attain
Chapter 2: Literature Review
and develop additional knowledge and skills which are needed for effective
professional practice as circumstances changes and new responsibilities are
Knowledge and skills should be more related to the substantive problems of the
present day than to those of the past (Hoyle, 1985).
Educators’ skills, beliefs and attitudes
I have learned that educators work under a given social and cultural context that is a key
influence in the way they perceive and use ICT for their personal and professional practices.
In addition to the social and cultural context, teachers’ perception of ICT in education is also
influenced by their own experience and opportunities to use ICT for personal or professional
reasons. In my experience it is necessary that educators understand and discuss the stages
involved in their own process of becoming proficient in the variety of uses of these
technologies. Besides technical skills, training in Success Primary also considers a number
of other factors that might affect an educator’s decision to use ICT in the classroom. These
factors can be grouped into the following two levels of barriers:
Educator beliefs mediate their planning and classroom practices, in particular the
belief about their level of ability to use ICT in classrooms
Self-efficacy, the belief about one’s capability to perform actions at a given level, is
based on the level of skill possessed and on judgments about what can be done with
current skills.
Without skill, performance is not possible, without self-efficacy performance may not be
attempted. A broad but useful generalisation about teacher’s attitudes towards ICT is that of
considering three basic categories of teachers: innovators, resistors and mainstream.
Rogers’ (1962) identifies different stages (individual or group) of the innovation diffusion.
These stages are tabulated in Table 2.3. According to Rogers’ model the Theory of
Innovation Diffusion states that there will be an increased rate of diffusion in ICT integration if
potential adopters perceive the innovation:
to have a relative advantage, that is, the degree to which it is perceived to be better
than what it replaces
is compatible with existing values, past experiences and needs
it is not overly complex and easy to understand and use
offers visible results
Chapter 2: Literature Review
Table 2.3:
Stages of Diffusion of Innovation
1. Knowledge
Exposure to the existence of the innovation and
understanding of its functions.
2. Persuasion
Forming of a favourable attitude towards the innovation.
3. Decision
Commitment to the adoption of the new innovation.
4. Implementation
Putting the innovation to use.
5. Confirmation
Reinforcement based on positive outcomes from using the
According to Robinson (2002), there is a relationship of each segment of the population with
certain teacher tasks and roles. With regard to innovative teachers, they lead the way for
others and are also testing grounds for innovations. The ideological approach of these
teachers often frightens people but they are the ones who have already personally adopted
new behaviour. The innovators recruit and train other peer teachers. With regard to the early
adopters, they create new opportunities for experimentations and offer support for other
teachers. The early majority guarantee performance and also offer support for the novice
teachers. The late majority refine the programs and satisfy needs of other teachers. The
laggards are traditional teachers who prefers caring for old ways and are critical towards new
ideas and will only accept it if the new idea has become mainstream. The explanation of
Table 2.3 is further emphasised in Figure 2.3.
Figure 2.3:
Rogers’ Adoption Curve
Chapter 2: Literature Review
Many discussions inside Success use these categories when reviewing training results and
considering possible modifications. Innovators will rapidly recognise the potential of ICT in
education, will be willing to explore its uses with their students and in their professional duties
(i.e. management) in the early stages of the training process. They will also be willing to
become responsible for administrative and technical tasks related to the equipment (i.e.
running the technology laboratory). Innovators are normally the ones who volunteer for the
first training courses and participate in the first stages of the ICT program. The school’s ICT
coordinator will normally be a volunteer from this group. Working only with innovators at the
beginning of an ICT Program can be very deceiving for policy-makers because the rest of the
teachers in all schools do not necessarily share this group’s active commitment. Success
Primary learned during its evolution, which included an increasing number of mainstream
educators, that progress with them is much more difficult to achieve. Policy-makers should
be aware that although innovators can play a great role in having a working demo running at
early stages, the expectancies created by them may not be fulfilled in the next up-scaling
level, when less committed teachers become involved in the program (Rogers, 1962).
Many good educators are resistant to ICT with good and strong reasons that must be taken
into account. Although many of them may never get actively involved in using computers in a
laboratory (but may use a screen projector in their classroom) they will undoubtedly provide a
healthy and necessary tension that will impose on policy-makers the need to use rigorous
arguments in favour of ICT in schools; failures will provide good ammunition for these
teachers Chalkley and Nicholas (1997).
Some of these teachers’ arguments against using ICT in education are that these
technologies represent a threat to their professional status because technologies will
diminish their role (i.e. stories about software that might substitute them) will degrade their
relationship with students and will take over initiative and control in the classroom to the
detriment of teachers. Other teachers are simply not willing to make changes in their
teaching praxis because they perceive it as adequate as it is; still others are simply afraid of
using computers and similar technologies such as TV recorders, cameras and screen
projectors (“technophobes”). However, a teacher might carry a resistant attitude mainly
because of a low level of confidence in his or her abilities (Cox, 1999).
Success Primary encouraged its teachers to use ICT and tasks that provide early success
(no matter how small) to increase confidence. The e-Education sets out progressively more
complex, deeper and broader knowledge, skills and attitudes for teachers to acquire from
one level to the other. Progression is a key feature of the revised curriculum. Integration
Chapter 2: Literature Review
ensures that learners experience the learning areas as linked and related by making links
within and across learning areas. Integration supports and expands educators’ opportunities
to develop skills, attitudes and values, and acquire knowledge across the curriculum. For
curriculum integration to be effective, the curriculum should drive the technologies used in
the classroom, i.e. teachers should use the applicable technologies to enhance teaching at
appropriate times. Learning to integrate technology efficiently requires thorough planning and
practice and this can only be conducted effectively if relevant theories are incorporated
(Kearsley, 1998).
Integrating technology into teaching is a very powerful way to weave these learning theories
throughout the curriculum. In this regard, theorists help teachers understand how to adapt
instruction, information and the environment for different situations. Integrating learning
theories and technology into teaching can make a difference in teachers’ motivation. This
chapter looked at the experiences of teachers by incorporating three models of teaching and
learning. The following models were dealt with in detail: the Technology Acceptance Model,
Krathwohl’s Taxonomy of the affective domain, Rogers’ Model and Malone’s Theory of
Motivation. Chapter 3 will describe the methodology used to investigate the experiences in
integrating ICT at Success Primary School.
Chapter 2: Literature Review
Chapter 3
Qualitative research are typically rich with detail and
insights into participants’ experiences of the world, may be
epistemologically in harmony with the reader’s and uses
the natural setting as the source of data with theoretical
sensitivity including professional
literature, professional experiences, and
personal experiences
(Stake, 1978).
Chapter 3: Research Methodology
Chapter 3
Research Methodology
In the previous chapter, the literature was investigated regarding the teachers’ experiences
relating to the integrating of ICT in the curriculum. This chapter provides an indication of how
the data was collected and the research methods that were used for the study. The following
aspects of the study are discussed in chapter 3.
The study explores teachers’ experiences about the integration of ICT in the curriculum. The
study attempts to answer the following critical question with regard to educators’ experiences
of ICT:
What are the teachers’ experiences in integrating ICT in the curriculum?
Research methodology
This study is conducted within a qualitative research framework because it addresses the
direct concern with emotional experience as it is lived or felt. I want to follow the experiences
as closely as possible as the participants perceived it or lived it. Several authors address the
characteristics of qualitative research (Creswell, 2002; Merriam, 1998; Tesch, 1991). Denzin
and Lincoln (2000) trace the complex history of qualitative research, offering an “initial,
generic definition” against the backdrop of traditions and movements framing the landscape
of this approach.
According to Strauss and Corbin (1990), a qualitative research is broadly defined as any kind
of research that produces findings not arrived at by means of statistical procedures or other
means of quantification. Qualitative research is therefore a situated activity that locates the
observer in the world. It consists of a set of interpretive, material practices that make the
world visible. These practices transform the world. They turn the world into a series of
representations, including stories, interviews and observations. Qualitative researchers study
things in their natural settings, attempting to make sense of, or to interpret phenomena in
terms of the meanings people bring to them. Thus a qualitative researcher should focus on a
Chapter 3: Research Methodology
natural setting. Qualitative research is sometimes called naturalistic inquiry as is postulated
by Lincoln and Guba (1985).
A good qualitative study (Creswell, 2002) supports the definition provided above: The use of
rigorous data collection methods; the use of a tradition of inquiry, (one of these being the
focus group, the identification of a single problem or issue that the researcher wants to
understand; writing persuasively so that the reader can experience 'being there'; using
verification procedures to ensure the accuracy of the account; moving through various
iterations or layers of understanding in analysis; and finally, engaging the reader as the story
is told.
Within the broad expanse of qualitative research, there are several paradigms or frameworks
that guide and structure the researcher's action. One of these, the interpretative paradigm,
assumes the following (Denzin & Lincoln, 2003).
In qualitative research there is an existence of multiple realities that people have constructed.
There is a co-creation of understanding between researcher and participant. In this research,
the researcher integrated the use of methods and procedures that are available in a
naturalistic or real-world setting. An emphasis on gathering and interpreting data from a
subjective (researcher's) position is addressed. There is also an emphasis on the shaping of
the research findings by the researcher's background, intentions and experiences and also
the emphasis on credibility, transferability, dependability and conformability of the research
findings (Denzin & Lincoln, 2003).
According to McMillan and Schumacher (1997) qualitative research aims to investigate
behaviour as it occurs naturally in situations and there is no manipulation of experiences.
Labuschagne (2003) defines qualitative research as mainly concerned with the properties,
the state and the character (i.e. the nature) of phenomena.
I have selected a qualitative approach because it is designed to explore the lived
experiences of educators in integrating ICT in their curriculum. The research focuses on
experienced educators aged between 40 and 50 years old. I selected these educators as
participants because they did not study computers during their schooling years, nor did they
study it at college or university but they learnt it during their experiences of teaching. During
those times, there were factors that inhibited the use of computers in their teaching years
and among others the educators explained that there were not even teachers who were
trained who could impart such knowledge and skills to them. Again there was a lack of
Chapter 3: Research Methodology
available ICT resources. There were also some inhibiting factors such as knowledge or skills
and lack of support from higher authorities. A qualitative methodology was chosen as the
most suitable approach for an in-depth exploration of the social context that surrounds
experiences and associated behaviours. Qualitative approaches are therefore appropriate
because of their emphasis on “context-embedded behaviour” (Gilbert, 2001). Qualitative
researchers employ different means of "persuading" the reader that a study is trustworthy.
This is what Firestone (l987) calls the "rhetoric" of this research. While "the quantitative study
must convince the reader that procedures have been followed faithfully because very little
concrete description of what anyone does is provided" qualitative research persuades
through its "classical strengths" of "concrete depiction of detail, portrayal of process in an
active mode, and attention to the perspectives of those studied" (Firestone, 1987).
My study is based on a social reality because the data content is described physically,
socially, interpersonally and functionally. There is a physical description of people, the time
and the place of events and there are interviews that assist in data analysis. There is also
interaction of the researcher in dealing with issues of understanding because the researcher
is physically there in the field.
Data collection
Three of the principal collection categories of qualitative research include participant
observation, interviews and focus group (Dalton, Elias & Wandersman, 2001).
Communication through telling stories is a natural human impulse (White, 1981). Through
telling their stories, people can express their identity, relationships and emotions.
Furthermore, they can order and orientate life events, in some cases gaining a sense of
perspective upon these events, and can often solve problems (McLeod, 1996).
In order to get permission to conduct my interviews and observations, I approached the
governing body of the school together with the members of staff to conduct the research.
Permission was granted but there were conditions that applied. One of the conditions was to
conduct my interviews after school. For the narrative stories, a meeting was held with the
participants and they were informed about the dates to submit their written stories. All
members acceded to the request and the stories were submitted on time. I personally
collected them in a meeting that I had arranged. Bruner (1986) claims that narrative
knowledge (that is, knowledge derived from stories) is as essential as paradigmatic
knowledge (knowledge gained from science) in enabling people to make sense of the world.
Chapter 3: Research Methodology
According to Morse (1994) the term "qualitative research" encompasses a wide range of
philosophical positions, methodological strategies and analytical procedures. Morse has
further summarised the cognitive processes involved in qualitative research in a way that can
help us to better understand how the researcher's cognitive processes interact with qualitative
data to bring about findings and generate new knowledge. Morse believes that all qualitative
analysis, regardless of the specific approach, involves:
comprehending the phenomenon under study
synthesising a portrait of phenomenon that accounts for relations and linkages within
its aspects
theorising about how and why these relations appear as they do
recontextualising, or putting the new knowledge about phenomena and relations back
into the context of how others have articulated the evolving knowledge.
I used narrative stories, interviews and observation to collect the required data. The following
aspects are discussed in the paragraphs that follow.
Data collection techniques
I have adopted the following data collection techniques. Narrative stories
Educators were requested to write narrative stories about their lived experiences of
integrating ICT in their curriculum. There is a variation of narrative structures and
representations in terms of the mode of qualitative inquiry. Their written narrative stories
were contextualised and coded. Topics were coded and categorised. Categorisation was
done according to segments of the topics, coding categories for meaning and generating
predetermined categories (McMillan & Schumacher, 2001) (Addendum C1).
Narrative research focuses on exploring the meaning of individuals’ experiences as told
through their stories (Creswell, 2002). He further states that for individuals searching for a
research design that reports personal stories, narrative research may be ideal, as it seeks to
understand and represent experiences through the stories that individuals live and tell. In line
with Creswell’s perspective on narrative research, one has to point out that qualitative
researchers have discovered the extent to which human experience is shaped, transformed
and understood through linguistic representation. The vague and subjective sensations that
characterise cognitively unstructured life experiences take on meaning and order when we try
Chapter 3: Research Methodology
to articulate them in communication. Putting experience into words, whether we do this
verbally, in writing or in thought, transforms the actual experience into a communicable
representation of it. Thus, story forms are not the experiences themselves but a socially and
culturally constructed device for creating shared understandings about them. Narrative
analysis is a strategy that recognises the extent to which the stories we tell provide insights
about our lived experiences (Creswell, 2002).
Muller (1999) shares the same ideology when she explains that a narrative approach is firmly
grounded in qualitative traditions and stresses the “lived experiences” of individuals. Through
constant analysis of lived experiences, some qualitative methods are not oriented toward
finding patterns and commonalities within human experience, but instead seek to discover
some of the underlying structure or essence of that experience through the intensive study of
individual cases. The following are stated as the dimensions of the narrative approach:
A narrative approach assumes that people like to tell stories, that they organise their
significant experiences in terms of the stories and that the telling of stories is a way,
perhaps the most basic way, for humans to make sense of events in their lives
Narrative has structural properties of time and plot
Narrative has the power to shape human conduct as well as to reflect an individual’s
life experience
Narratives have a contextual focus
Narratives are relational (Muller, 1999).
Meta-cognition is the process of thinking and understanding a person’s own cognitive
processes (Flavell, in the Open Learning Technology Corporation, 1996: Learning
Concepts). It is the active monitoring and control of the cognitive processes, and is central to
planning, problem solving and evaluation (Open Learning Technology Corporation, 1996).
This research study and its conceptual framework are viewed within the paradigmatic
boundaries of the constructivist and interprevist paradigm. Teachers who are implementing
ICT in the curriculum are really working hard to try to instill in the learners and other
educators the importance of following a digital dimension. Although it is not easy to work
within this type of technological environment, the educators are trying their bit to make others
accept that the digital way is the way to go. In my literature survey, I tried to search for
literature that is appropriate to my study and found the models that follow to be of paramount
Chapter 3: Research Methodology
38 Focus group interview
I chose the focus group as a method of collecting data because it represents a sound
method of inquiry with much potential for the study of teachers of ICT. All educators
participating in the research were interviewed in the focus group. Krueger (1988) states that
focus groups are an important technique because they offer a way for researchers to listen to
the plural voices of others and are also important for making audible the voices of people
who want to be heard. The process was executed in the following manner: I conducted an
interview wherein the participants gave their responses. For my focus group, I developed a
structured interview guide with some introductory remarks. I first asked a very general
question dealing with participants’ opinions about the importance of being computer literate.
Only after framing the topic did I begin to ask more specific questions about the real issues of
incorporating ICT in the curriculum. Because of this first general question, the participants
moved away from the topic, tapping into areas of the topic that I had not previously
considered. The aspects that follow were addressed as far as integration of ICT is concerned
(Addendum B: 1).
I arranged an interview with a small number of persons who have some characteristics such
as race/ethnicity, gender, age, health condition, etc. in common. The purpose was to assess
the similarities and the differences among people in the focus group in how they respond to
ideas and topics posed during the interview as well as to one another. A focus group consists
of a moderator who guides the interview from one topic or question to another, follows up on
interesting lines of thought or points out necessary clarification, moves the conversation from
generalities to specifics, and makes sure everyone is heard. The participants who share the
common characteristics but who do not know one another well or not at all were all taken on
board (Dalton et al., 2001). A semi-structured interview protocol was used in the study.
The data collection took place at Success Primary School in July 2005. The interviews
improved the condition of respondents when they were asked to review their successes or
stimulated them. When I arrived at the school to conduct the interview, the teachers were
kind enough and gave me all the necessary support I needed. I did not experience any
difficulty. Some of the problems that I anticipated during interviews were minimised because
of the rapport that I had built during the observation sessions between the subjects and
The data consists of discussions and of the responses of the group to the question or topics,
the interactions generated among the participants themselves, and the observations made
Chapter 3: Research Methodology
by the moderator. While I focused on the outline or tentative list of questions and topics,
participants were allowed to interject and the moderator thought of new questions during the
course of the interview (Dalton et al., 2001).
After the discussions, I thanked the participants and requested them to make comments and
their impressions about the interview. The participants were all co-operative and happy to
have been part of the whole process. Observations
Five educators were observed. These included three members from management and two
from post level one. Teachers were observed in the ICT class while conducting lessons. A
digital camera was used to capture the deliberations. I used a structured observation
because I had planned categories to observe in advance. The codes I used were understood
by the participants and as a result, the entry levels were smoothly dealt with. The observation
was only done in an ICT class and the duration was two periods per educator. The foci of the
observation were five teachers teaching ICT. Data was collected through observing the
participants in class and the outcomes of the observation were coded using contextual
analysis and then summarised (Addendum B:2).The analysis of the data was rapid because
the categories for analysis were built into the schedule. The observed behaviours were
entered into the same categories. I used the rating scale to make judgements of the
observed events in the classroom and a five point scale was used to enter the ratings
(Cohen, Manion & Morrison, 2000: 309).
Data analysis
I created an integrated data set to analyse data. I analysed data from the narratives provided
by the participants in the study. I interpreted this data through the literature relevant to the
study and through my own understanding of the educator’s role from my own practice, using
the participants’ words from their narrative stories.
I used contextual analysis to evaluate the narrative stories, interviews and observation. The
experiences, the challenges and the benefits of using ICT were coded for their frequency and
relevance. In contextual analysis, narratives, and particularly the evaluative elements of
narratives, are considered social phenomena (Labov & Waletzky, 1967). As a social
phenomenon, narratives vary according to social context and evaluative data extracted from
narratives will vary according to the social context within which they are collected.
Chapter 3: Research Methodology
Consequently, it may be fruitful to gather narratives on the same reference objects from
otherwise similar respondents in varying social contexts. Likewise, gathering narratives on
the same objects from the same respondents at different points in some development
process will yield differences in evaluative components and consequently insight into the
Travers (1969) in Cohen, Manion and Morrison (2000) describes content analysis as a
multipurpose research method developed specifically for investigating a broad spectrum of
problems. Qualitative content analysis facilitates contextual meaning in text through the
development of emergent themes (Bryman, 2001). Busch, et al. 1996, White and Palmquist
(2005) state that content analysis establishes the existence and frequency of concepts
represented in phrases. The steps in conducting conceptual analysis will be discussed in
Table 3.1.
Table 3.1:
Steps in conducting conceptual analysis (Busch et al., 2005)
1. Level of analysis
The researcher decides whether to code single words or sets of
words during the data analysis
2. Number of codes
The researcher decides the number of concepts to code. Only
relevant categories are added
3. Code for existence or
When coding existence, the concept will be counted once and if
counting for frequency, the number of times that the concept
appears will be counted
4. Distinguishing concepts
The researcher should decide if the concepts are to be coded
as they appear or should they be interpreted to mean the same
5. Rules for coding text
The rules will help the researcher to have consistency and
coherence in research
6. Irrelevant information
The researcher must decide about the information that has not
been coded
7. Coding of text
The text can be coded by hand or computer, depending on the
researchers’ choice
8. Analysis of data
During this stage, the data which was coded and can be
analysed to draw conclusions about the research topic
Codes are frequently abbreviations that enable the researcher to understand the issue being
described and they suggest that coding labels should bear sufficient resemblance to original
data so that the researcher can understand it (Miles & Huberman, 1994).
Chapter 3: Research Methodology
In order to code the categories, I firstly observed, interviewed and requested the participants
to write narratives. There were transcripts that I received from the whole exercise. I read the
transcripts and divided the sections according to meaning. I segmented the data into units of
content, which I called topics. The ten topics that I segmented are achievement, challenge,
contentment, empowerment, fiscal constraints, frustration, hope and ignorance, level of
literacy and learner reflection. These topics are analysed in Chapter 4. I have adapted
McMillan and Schumacher’s (McMillan and Schumacher, 2001) picture of how to categorise
data into meanings. The topics were then grouped into clusters to form four categories. The
categories were then concatenated into two patterns. The topics of meaning will be outlined
in Figure 3.1.
Figure 3.1:
Development of an organising system from data
Writing and disseminating the research
During the dissemination of findings from the study, I made sure that simple language was
used, and I did not use language or words that were biased against the teachers who were
involved in the study. This is true for the research report on the real findings, as fraudulent
practices are not accepted in professional research communities (Creswell, 2003). Finally,
Chapter 3: Research Methodology
written interpretations and reports will be made available to the head of school on behalf of
the educators as a token of gratitude for their participation and contributions.
Ethical issues
Researchers need to reflect attitudes of compassion, respect, gratitude and common sense
without being too effusive. I am aware that subjects have a right to expect that the researcher
with whom they are interacting have some concern for the welfare of participants.
Furthermore, the subject’s sensibilities need also to be taken into account when the
researcher comes to write up the research (Cohen et al., 2000).
Analysis of the data collected may present other ethical problems. Since the researcher is
the primary instrument for data collection, data will be filtered through her particular
theoretical position and biases, and sometimes these biases are not readily apparent to the
researcher. But the data to be analysed is that which is important to answer the research
problem. Accuracy, wherever possible, will be an important criterion. Where possible,
anonymity of the individuals who participated in the study will be of priority. Aliases or
pseudonyms for individuals and places will be used to protect their identities. During the
interpretation of the data, the accuracy will be checked against different data sources. The
participants of the study will be involved in the validation of the interpreted data (Cohen et al.,
Most authors who discuss qualitative research approach address the importance of ethical
considerations (Locke, Shaw, Saari & Lathan, 1982; Marshall & Rossman, 1989; Merriam,
1988; Spradley, 1980). For example, the ethical considerations of the qualitative studies
include confidentiality, informed consent, relationship, invasion of privacy and sensitive
issues, for example difficulty in disguising the identity of the organization or individuals that
were studied when reporting the study (Gall, Borg & Gall, 1996). In psychology and
sociology, ethical codes deal with weighing the costs and benefits of an investigation, which
safeguards the rights of participants, and with ethical considerations in the presentation of
research findings (Diener & Crandall, 1978 as cited in Merriam, 1988). My research is
conducted according to the parameters of research ethics and as a result I am sensitive to
the ethical principles and I have devised roles that elicit cooperation, trust, openness and
acceptance. I am also aware that I have to assume a helping role and dress in a certain
manner. Marshall & Rossman (1989) clearly state that researchers should devise ways
within the constraints of the research and personal ethics to reciprocate in giving time,
feedback and attention to the participants.
Chapter 3: Research Methodology
In the context of the research, the right to privacy may easily be violated during the course of
an investigation or denied after it has been completed. At either point, the participant is
vulnerable. As a researcher, I am aware that privacy is being considered from three
perspectives as cited by Diener and Grandall (1978). These levels are: sensitivity of the
information being given, the setting being observed and dissemination of information.
Sensitivity as explained by Cohen et al. (2000) refers to how personal or potentially
threatening the information is that is being collected by the researcher. Certain kinds of
information are more personal than others and may be more threatening.
Frankfort-Nachmias and Nachmias (1992) mention that the obligation to protect the
anonymity of research participants and to keep research data confidential is an all inclusive
endeavour.The essence of anonymity is that information provided by the participants should
in no way reveal their identity. A participant or subject is considered anonymous when the
researcher or another person cannot identify the participant or subject from the information
provided (Frankfort-Nachmias & Nachmias, 1992).
Participants’ participation
The sum of potential benefits to the participant and the importance of the knowledge gained
should outweigh the risk of harm to the participant and thus support a decision to carry out
the research. Qualitative interviews on sensitive topics may provoke powerful emotional
responses from a participant. An appropriate referral source for professional help should be
ready, should referral be necessary. Such referral may include authorities responsible for
responding to illegal conduct. Ideally there should be reciprocity in what participants give and
what they receive from participation in a research project. The investigator is indebted to
participants for sharing their experiences. Reciprocity may entail giving time to help out,
providing informal feedback, making coffee, tutoring or being a good listener. The reciprocity
should fit within the constraints of research and personal ethics, and within the framework of
maintaining one's role as investigator. Participants must receive feedback on research
results, because this is a form of recognition and gratitude to participants for their
Chapter 3: Research Methodology
In this study, the right to participate in the study will be taken into consideration, because the
educators to be involved in the study are adults aged between 40 and 50. The head of
school and the adults themselves will sign letters of consent. These letters will include the
right to participate voluntarily, purpose of the study, procedures to be employed, and
acknowledgement of participant’s participation in the study, the right to obtain a copy of the
results, and the right to be protected during data collection process (Addendum A3).
The basic question addressed by the notion of trustworthiness, according to Lincoln and
Guba (1985) is simple: "How can an inquirer persuade his or her audiences that the research
findings of an inquiry are worth paying attention to” (Lincoln and Guba,1985, p. 290). In the
trustworthiness of qualitative research, there is a key issue which is developing a shared
understanding of appropriate procedures for assessing credibility or trustworthiness
(“validity”). In a broad sense, trustworthy qualitative research, like quantitative research,
needs to be based on systematic collection of data, using “acceptable” research procedures
and allowing the procedures and findings to be open to systematic critical analysis from
others. In trustworthiness of qualitative data as in quantitative studies, issues of reliability and
validity of the study are encountered in a qualitative approach. When judging qualitative
work, Strauss and Corbin (1990) believe that the "usual canons of ‘good science’ … require
redefinition in order to fit the realities of qualitative research" (p. 250). Lincoln and Guba
(1985) have identified one alternative set of criteria that correspond to those typically
employed to judge quantitative work (see Table 3.2).
Table 3.2:
Comparison of criteria for judging the quality of quantitative versus
qualitative research
Conventional terms
Naturalistic terms
Internal validity
External validity
Lincoln and Guba (1985) outline the credibility or internal validity as how truthful particular
findings are. Transferability or external validity refers to how applicable or generalisable the
research findings are to another setting or group. Dependability or reliability refers to how we
Chapter 3: Research Methodology
can be sure that our findings are consistent and reproducible. Having a thick description of
the research process and how the investigator reaches the conclusions can greatly help
another researcher replicate the study and arrive at the same general scheme.
Trustworthiness relates to how we determine if “we got it right”. Guba and Lincoln (1981)
propose four criteria for evaluating qualitative findings and enhancing trustworthiness. While
each criterion has an analogous quantitative criterion, the list is believed to better reflect the
assumptions and epistemology underlying qualitative research. These criteria can be both
incorporated into a research design and be used to assess qualitative findings.
Credibility. This criterion is an assessment of the believability or credibility of the
research findings from the perspective of the members or study participants. The
inclusion of members checking into the findings, that is, gaining feedback on results
from the participants, is one method of increasing credibility. Credibility is analogous
to internal validity that is, the approximate truth about casual relationships, or the
impact of one variable on another (Guba & Lincoln, 1981).
Transferability. This refers to the degree to where findings can be transferred or
generalised to other settings, contexts or populations. A qualitative researcher can
enhance transferability by detailing the research methods, contexts and assumptions
underlying the study. Transferability is analogous to external validity, that is, the
extent to which findings can be generalised (Guba & Lincoln, 1981).
Dependability. This pertains to the importance of the researcher accounting for or
describing the changing contexts and circumstances that are fundamental to
qualitative research. Altering the research design as new findings emerge during
data collection may enhance dependability. Dependability is analogous to reliability,
that is, the consistency of observing the same finding under similar circumstances
(Guba and Lincoln, 1981).
Confirmability refers to the extent to which the research findings can be confirmed or
corroborated by others. Strategies for enhancing confirmability include searching for
negative cases that run contrary to most findings, and conducting a data audit to
pinpoint potential areas of bias or distortion. Confirmability is analogous to
objectivity, that is, the extent to which a researcher is aware of or accounts for
individual subjectivity or bias (Guba & Lincoln, 1981).
Chapter 3: Research Methodology
Kirk and Miller (1996) postulate that qualitative research is based on different assumptions
about reality, a different worldview and a different paradigm, and these assumptions have
ended in different conceptualisations of validity and reliability. In research it means that the
researcher will get the same results every time he repeats the research.
I validated the data by triangulating the information received from the five participants in the
focus group and also from the computer committee members who are in the school
administrative and ICT department (McMillan & Schumacher, 2001).
Denzin (1978) states that, “Researchers use triangulation which is the cross validation
among data sources, data collection strategies, time periods and the theoretical schemes. To
find irregularities in the data, the researcher compares different sources, situations and
methods to see whether the same pattern keeps recurring” (McMillan & Schumacher (2001:
p. 478).
In order to provide a conceptual overview of the research process, this chapter described the
research problem, research questions, and data collection methods and the data collection
matrix. Chapter 4 will address the data analysis in detail.
Chapter 3: Research Methodology
Chapter 4
The extent to which emotional upsets can interfere with
mental life is no news to teachers. Teachers who are
anxious, angry, depressed, frustrated or uncertain do not
learn; teachers who are caught in these states do not take
information efficiently or deal with it well
(Kort & Reilly, 2002).
Chapter 4: Data analysis and findings
Chapter 4
Data Analysis and Findings
This chapter reports on the findings of the three data analysis strategies that were introduced
in Chapter 3, namely interviews, narrative stories and observation.
Lauden, Traver and Lauden (1996) state the successful implementation and use of
information communication technologies (ICTs) to enhance teaching and learning share
some important prerequisites with enhancing information systems for schools. Increasingly,
efforts are being made to integrate ICT into the curriculum and researchers are calling for the
adoption of strategies that will make ICT integral to teaching and learning processes. A
certain level of computer expertise is required for teachers to utilise ICT for professional
purposes (Becker,1999).
To explore and analyse the experiences of the teachers, I outlined these experiences as they
unfolded in the narrative stories, focus group interview and the results of the observation
data set from the field. The analysis was driven by the following question:
What are the teachers’ emotional experiences in integrating ICT in the curriculum?
Participants’ profiles
This study includes the evaluation of the five teachers. In this chapter I provide educator
profiles in serial names to observe the principle of informed consent, i.e. that research
participants must at all times be fully informed about the research process and purposes and
must give consent for their participation in the research. I have also observed the principle of
privacy, i.e. that the confidentiality and anonymity of human respondents should be protected
at all times and the principle of trust, which implies that respondents will not be subjected to
any acts of deception or betrayal in the research process or its published outcomes.
Dorothy is a computer guru at Success Primary school. She has been teaching for 25 years
and during this time she has taught learners from Grade 4 to 6 in many different learning
areas. These have included Mathematics, Economic and Management Sciences, Afrikaans
Chapter 4: Data analysis and findings
and Computer Studies, Arts & Culture, Afrikaans and Movement Education. At the present
time, she teaches Grade 5 learners Mathematics and Computer Studies. She studied ICT at
tertiary level for two years as a part time student doing a Further Diploma in Education FDE
(CAE) with the University of Pretoria. She furthered her studies with the University of Pretoria
by enrolling for an Honours degree in Computer Integrated Education where she majored
with the following subjects: Instructional Tools and Multimedia; Computers as Cognitive
Tools; Assessment of Educational Programmes; E-learning; Computer-based Assessment
and Research Project.
Tudu is one of the School Management Team members at the school. She is a computer
expert and is the one who introduced computer studies at the school. She has been teaching
at a primary school for 26 years and has taught all grades i.e. Grade 1 to Grade 6 during her
teaching career. Her passion has been Grade 4 to Grade 6 learners and she has been
teaching these grades for almost nineteen years. She has taught the following learning
areas: Mathematics, Economic and Management Sciences, Afrikaans and Computer
Studies, Arts and Culture, Afrikaans and Movement Education. She is currently teaching
Grade 4 learners and is offering tuition to the teachers at the school. On the more advanced
level, she has trained teachers at regional level advocating Intel Teach to the Future. She
was nominated as ICT achiever of the year and she is currently an ICDL facilitator. She
studied ICT at tertiary level for two years as a part-time student doing a Further Diploma in
Education FDE (CAE) at the University of Pretoria. She holds an Honours Degree in
Computer Integrated Education.
Lorraine is a post level one teacher teaching the Grade 3 learners in the Foundation Phase.
She has taught for thirty years in the primary school. She studied for a diploma in computer
studies at Macro Executives. She likes engaging learners in computer projects. For selfdevelopment, she has studies with the University of South Africa and is currently furthering
her studies in School Management. Life Skills is one of her favourite learning areas. She is
also engaged in the teaching of computers for the same grade.
Rose is the Head of Department of the Foundation Phase. She manages three grades i.e.
from Grade 1 to Grade 3. There are six teachers that she heads and manages. She is
teaching Grade 6 and her learning areas are English, Social Studies and Computers Studies.
She has a thirty-five years experience and during this period she has taught all grades from
Grade 1 to Grade 6. On the physical side she is a gymnast who has participated in many
gymnastics competitions and achieved position one at national level in 2002. She represents
the aspirations of management of the school because she is part of the School Management
Chapter 4: Data analysis and findings
Team (SMT). On the academic level, she holds an Honours Degree in Management which
she obtained from the University of Pretoria.
Mary is also a post level one educator who is passionate about her work. She is much
organised in planning her school documents. She joined the computer club in the year 2003
when she enrolled for a Diploma in Computer literacy at Macro Executives. She uses the
knowledge she has gained to plan, organise and control her school files. Even if she is the
late comer in the technological arena, she has twenty-six years experience in teaching. She
has also taught all primary school subjects during her teaching career. She likes music. She
studied Management at tertiary level for two years as a part-time student doing an Advanced
Certificate in Education (ACE) with the University of the North-West (Potchefstroom). She
furthered her studies with the University of Pretoria by enrolling for an Honours degree in
Quality Assurance.
The analysis of the results of the fiveteachers identified ten emotional experiences through
theme analysis. These ten experience themes are listed below:
Future expectations.
The analysis of the ten emotional themes is found in Addendum B: 2.
Uncertainty is the condition or instance of being in doubt, a lack of certainty (Morris, 1973).
I felt very small and uncertain because she always told me how interesting it was to
be in front of a computer operating it (Participant 4, Line 2 – 3).
Chapter 4: Data analysis and findings
All the instances from the raw data where participants used phrases such as “don’t know”,
“felt confused” are indicative of this theme. Instances from the raw data where participants
referred to sadness and depression were not considered to be related to this theme, but
because there are similarities between them, they are separated for the purpose of this
study. Exceptions in this study refer to the responses where one or more participants
indicated opposing views to that of the majority of the participants.
Two participants showed some form of uncertainty in their responses. They reported that
they did not know how to go about when the computer crashes or if the lights go off. This is
brought about by the fact that some of the participants reported that they are still novices in
terms of ICT. Some mentioned their doubts in terms of incorporating some Microsoft
Programmes. This theme is supported by the following quotations:
I used to be uncertain about whether I will pass or not, I attended the lectures
anyway (Participant 3, Line 3 – 4)
…. we were not sure as to whether our plan was a good one but nevertheless
continued to seek help (Participant 1, Line 27 – 29).
My main concern is that I am still not too confident to integrate ICT
because I am still at the foundation phase but I think with given time, I
will cope. To me, ICT is still a bit of a problem. I sometimes feel I will
not cope if a problem arises and this is causing a lot of fear in me
(Participant 2, Line 28 – 29).
Morris (1973) defines a concern as a feeling of uneasiness about something or a threatening
matter. There are indicators from the raw data when participants used phrases such as “I am
not too confident”, “this is really a worrying factor you know” that are indicative of this theme.
In terms of the exclusions, there were instances from the raw data where the participants
referred to “lack of self confidence” and “depression” that was not considered to be related to
this theme but were included to give more emphasis to this study.
Two participants reported experiencing feelings of concern. While virtually no educators think
that ICT has had a very negative impact in their teaching, two participants reported
experiencing feelings of concern. They reported that they felt concerned because they were
still committing many errors in terms of coping with ICT demands. For example, one
participant alluded to the fact that ICT is time consuming or as she says, presents her with
Chapter 4: Data analysis and findings
difficulties related to shortage of hardware/software and faults in equipment. Two of the more
negative responses appear to be related to educators’ own lack of confidence. This lack of
confidence is associated to their concern that they will be unable to cope if things go wrong.
These educators are particularly concerned about their ability to cope with unreliable
hardware and software and report a wider range of problems related to class or time
management, their own lack of skills and confidence and limited access.
It is expensive to maintain computers especially because they are second hand
(Participant 2, Line 35).
Another participant said:
Teachers are always concerned when faced with huge amounts of
planning, in preparation for one’s lessons, preparations, presentations,
evaluations and recording of outcomes. These plans consume a lot of
time and energy in administering the class (Participant 3, Line 22 – 25).
Vermeulen (1999) defines frustration as the condition of wanting something to change. It is
about one’s life, feelings which lets one to know that one is risking boredom and stagnation.
Frustration happens when a comfort zone becomes uncomfortable. It is being frustrated
which means to be prevented from accomplishing a purpose or fulfilling a desire. All the
instances from the raw data where the participants used phrases such as “it was tough and
frustrating” are indicative of this theme. The tone of their voices and the manner in which
they spoke about something are also indicative of this theme wherein the tone indicated this
frustration. Instances of exclusion from the raw data where the participants refer to “sadness”
and “depression” were not considered to be related to this theme, but because there are
similarities between them, they were separated for the purpose of this study. An exception
refers to responses where one or more participants indicated opposing views to that of the
majority of the participants. One participant stated:
It was tough and frustrating to change the mindset of the Management
of the school. The school governing body was not for the idea of ICT
introduction at school as they thought that this will not be successful
and sustainable (Participant 1, Line 6 – 9).
All the participants reported experiencing feelings of frustration. The participants reported
feelings of frustration because they did not know what to do when the experts were not at
school. Some reported feeling frustrated when the ICT officials who are qualified at regional
level did not offer support and training in cases where the computers were stolen or when
they broke. In other words, there were no proper policies on infrastructure.
Chapter 4: Data analysis and findings
Government is not subsidising schools with financial infrastructure especially in
the North-West Province (Participant 2, Line 34 – 35).
Other participants showed their frustrations when they mentioned the following:
One is sometimes frustrated by educators who have technophobia problem which
is still a challenge to technology (Participant 2, Line 35 – 37)
It was frustrating at the beginning because I am already in my prime years of
teaching and I only received this tuition at age 50. I really learnt the hard way and
the expectation from School Management Team which dictated that I have to be
computer literate made the whole process a nightmare (Participant 4, Line 8 – 12)
I sometimes felt frustrated having to work with forty-five learners sharing eight to
ten computers which makes it difficult for the class since eight learners are to use
one computer (Participant 4, Line 27 – 29)
A frustrating aspect of ICT in general is its constant state of change (Participant 1,
Line 12).
Vermeulen (1999) defines anger as a feeling forced to make a compromise that you are
uncomfortable with. Anger warns that the compromise may make you give up power. Anger
is a wild general feeling often covering for hurt, fear or frustration. There are appropriate
actions that one has to take when one feels angry. For example, one needs to analyse the
compromise and decide whether one is prepared to make it or not and consider how giving
up one’s power will affect one. Once a decision has been taken, live with it and let go of the
energy. If this feeling covers other feelings, one has to work directly on those emotions.
According to Morris (1973) anger is defined as a feeling of extreme displeasure, hostility,
indignation or exasperation towards someone or something. It is a rage or a wrath.
All the instances from the raw data where participants use phrases such as “feel angry”, was
“furious”, “felt irritated” are illustrative of this theme. Instances from the raw data where
participants referred to “frustration”, “desperation” was not considered to be related to this
theme but was included for the purposes of this study. One participant highlighted the
following in terms of overcrowding:
But there is still another problem of overcrowding in classes which hampers the
desire to work (Participant 2, Line 40 – 42)
Theft is also rife in our communities (Participant 2, Line 33 – 34).
Chapter 4: Data analysis and findings
According to Kelly (1963) anxiety occurs when a person becomes aware that the event he is
faced with falls outside the range of his construction system. In other words, he/she does not
have constructs to enable him/her to interpret the event properly or to make predictions. The
realisation that one’s construction system cannot deal with an event occurs particularly when
one discovers that the circumspection does not produce any appropriate constructs, or when
an event has been incorrectly predicted. I have used this definition to show how the
educators experienced anxiety throughout their lives in trying to integrate ICT in the
curriculum. I do not dispute the fact that these educators had to learn to integrate ICT in their
spare time and at times using their own finances. One participant remarked by saying:
As an educator, so much is expected of you in terms of going a few
extra miles. People expect to reap from you what you have sown even
in times of famine but there is no remuneration to that effect
(Participant 4, Line 65 – 67).
Vermeulen (1999) defines happiness as a feeling of being content with life. It is a
confirmation that one’s decisions are correct and the path one is on is right for one.
Happiness lets one know that one’s system is well balanced and one’s needs are met. All
five participants expressed experiencing feelings of happiness. There is an atmosphere
conducive to using computers at school because the educator’s life is now easy to manage.
Teachers no longer carry big files that sometimes get lost but can now save their information
on computers and have a backup at a later stage. Educators also expressed their view that
their school is now able to train other educators.
I feel positive that our school is now a Tele-Centre and we can train many
educators even after school. The conditions are also better because fundraising
mechanisms are in place (Participant 1, Line 55 – 57).
At last I felt contend because there was light at the end of the tunnel and wherein all
stakeholders understood what we wanted to do (Participant 1, Line 45 – 47).
One participant expressed her feelings of happiness in as far as efforts towards success of
the implementation were concerned and she stated:
As a way of fundraising, we arranged a music festival at the stadium.
We approached the Deputy Director General of Education for
assistance and he was very impressed with our work and was willing to
help us but guess what? The very people we worked with did not
Chapter 4: Data analysis and findings
arrange the artists on time so the whole arrangement became a failure
(Participant 1, Line 23 – 28).
One participant expressed her feelings when she explained how other teachers helped her in
designing a Digital Portfolio for the learners and their enthusiasm to work.
They were very excited about the project and wanted to work on their
photo and journal pages. I began to find it difficult to keep up with
them, as they wanted to record a lot of stuff. Their self-evaluation was
more effective. Other staff members assisted me in creating a rubric of
the skills of a performance. I then took this knowledge and went and
created another rubric with the learners. This was the start of
something powerful for our class group. I could see this would be a
useful tool (Participant 5, Line 57 – 64).
I managed to teach thirty educators in 2003 and was awarded ICT educator of the
year in the same year (Participant 2, Line 17 – 18).
Three participants reported some form of pride in their responses. They reported that
knowledge of ICT is imperative if educators want to succeed in their teaching. This theme is
supported by the following remarks:
Now I am proud to say that ICT integration in my school has really
changed the way we used to do things and as a result a lot of time is
being saved because we no longer use markers and papers like
traditional teachers but we save our information in memory sticks as
backups for later references (Participant 1, Line 69 – 73).
Learners who are shy are now able to progress with ease without fear. One participant took
this opportunity to discuss in general what it is like to work with these learners in integrating
ICT in the curriculum and she said:
Computer technology has done a splendid job for me as an educator.
I’m no longer a traditional teacher who always coughs information for
learners to absorb. I, together with my project partner always plan
activities in such a way that learners work cooperatively and
collaboratively (Participant 5, Line 134 – 138).
According to Morris (1973) sadness is defined as a feeling of low spirit, dejectedness,
sorrowfulness or unhappiness. He further explains that sadness is a feeling of melancholy or
being downcast. Sadness is a feeling everyone experiences; most people go through a stage
Chapter 4: Data analysis and findings
of sadness sometime in their daily lives. It is natural to feel sad once in a while. When you
feel sad, you think that it will last forever. When sadness does not go away it, turns into
depression, which means there is a serious problem that you are worried about. In this
instance I will cite what the educators stated in terms of integrating ICT in the curriculum;
why they felt the world was dark and unfriendly, why they felt they were hurt deep inside and
why their spirits were crushed. When the sad emotions go away, it feels as if a heavy blanket
has been lifted from your heart. One participant said the following:
It was clear that from their experiences of integrating ICT in the
classroom, many teachers are not currently in a position to make
informed judgements about the suitability of a wide range of ICT to
support teaching and learning outcomes (Participant 1, Line 41 – 44).
Another participant said that:
It is sad to note that schools are expected to integrate ICT into their operations but
there is no support from the bigger authorities (Participant 3, Line 21 – 22).
From the gathered data there is an indication that there are sad stories that inhibit the
smooth running of ICT integration in the curriculum.
There is an indication that there are authorities that are not wiling to support
members’ efforts in the implementation of ICT (Participant 4, Line 21 – 24).
One participant lamented:
There is a lack of availability of personnel with ICT knowledge
foundation and the workshops are supposed to run after hours. The
challenge I am faced with is that forty to forty-five learners are to share
eight to ten computers which makes it difficult for the class as eight
learners are to use one computer which makes the life of the facilitator
difficult (Participant 4, Line 21 – 24).
Morris (1973) defines helplessness as a feeling of being unable to mange oneself, of being
defenseless or dependently ineffectual without help. Five participants reported feelings of
helplessness. They reported these feelings in relation to not knowing how to go about if the
computers were to crash, something went wrong or even their lack of skills in conducting
certain tasks in the computer. The participants reported that sometimes they wanted to quit
because it was really difficult to cope with the demands of new technologies. This is what the
other participant said:
I struggled to type and I did not know how top handle a mouse. I felt so
helpless and wanted to quit but the lecturer was patient enough to
Chapter 4: Data analysis and findings
teach me the basics which were not the requirements for the course
(Participant 2, Line 4 – 5).
Another participant mentioned the following:
I really learnt the hard way, felt helpless and the expectation from
management which dictated that I have to be computer literate made
the whole process a nightmare (Participant 2, Line 4 – 5).
4.3.10 Future visions
All participants showed some form of hope for the future in their responses. They reported
that their future visions are that their school will one day compete globally with the
international world and this is what they said:
My future plans and hopes are to see Success being one of the model schools
before I leave the education system for business (Participant 2, Line 41 – 42)
I would like to see most of our learners using computers on a daily basis,
networking with other learners in other countries, and using chat rooms in their
projects (Participant 2, Line 42 – 45).
One participant supported this statement when she said:
I would like to see ourselves as a school training other educators and
showing them how we cope even if it is sometimes difficult
(Participant 2, Line 28 – 30).
… we did not give up hope as we knew that in the long run this plan
would benefit the school and the community and we would have
reached our goal (Participant 1, Line 16 – 17).
After analysis of the transcribed documents, the ten emotional experiences were
concatenated into four basic categories, namely fear, anger, sadness and joy. Figure 5.1
shows how the themes were concatenated into four categories. These four categories were
later fused to two patterns, namely successes and challenges.
This chapter discussed in detail the ten emotional experiences that emerged from the data
analysis and interpretation. The ten emotional experiences were then concatenated into four
categories that were thoroughly dealt with. The following chapter will discuss in detail how
the ten emotional experiences were grouped into the five levels of Krathwohl’s Taxonomy of
the affective domain in the light of relevant literature and lastly provide conclusions and
Chapter 4: Data analysis and findings
Chapter 5
Technology resources allow easy access to information and
help the educators cope with the complexities of managing
individual and collaborative group work
in the classroom (Ahearn, 1991).
Chapter 5: Conclusion and recommendations
Chapter 5
Conclusion and Recommendations
In the previous chapter ranges of emotions and both challenges and successes were
discussed. This chapter focused attention on how these themes were identified and analysed
from the raw data (Strauss & Corbin, 1990). I identified and tentatively named the conceptual
categories into which the phenomena were grouped by using words and phrases that
appeared to be similar. From the responses of the participants the following ten experiential
response topics were identified through contextual analysis: Uncertainty, concerns,
frustration, anger, anxiety, happiness, pride, sadness, helplessness and future visions.
Emotional experiences, which portray feelings of uncertainty, concerns and frustration, were
grouped into one category that is fear. All participants reported experiencing these feelings.
The second category experienced by participants, was anger, which I enumerated from the
common experiences of anxiety, sadness and helplessness. The third category of emotions
identified where the teachers reported feelings of happiness and pride, this was termed joy.
The last category of feelings was identified as hope relating to what the participants were
hoping would happen in the future in terms of integrating ICT in the curriculum. As dominant
themes, these four categories were closely followed and concatenated into two patterns
according to the relationship they had, namely challenges and successes (see Figure 5.1).
Synopsis of findings
The results of this study indicate that the most common emotional responses expressed by
the teachers are those of anger, joy, fear and hope. All five participants reported
experiencing these emotions to a greater or lesser extent. The emotion of anger discussed
above is supported by Goldstein and Mather (1998) who explain that some educators feel
angry towards ICT which can lead to the issue of blaming others, for example Teachers are
always angry when faced with huge amounts of planning, in preparation for one’s lessons,
preparations, presentations, evaluations and recording of outcomes. These plans consume a
lot of time and energy in administering the class (Participant 3, Line 22 - 25). Smith (1998)
takes this notion further and explains that this is often the school or a professional who
breaks the policy of the school and becomes the object of system anger. Goldstein and
Mather (1998) mention feelings of anger and resentment in the system as part of a cycle into
Chapter 5: Conclusion and recommendations
which respondents may fall, especially when they fail to cope with the demands of
technology. Feelings of anger as an emotional response in educators with learning difficulties
are also mentioned by Whitehead (2004) and Dudley-Marling (2000).
Figure 5.1:
Outline of patterns from data
[Adapted from McMillan & Schumacher, 2001).
The emotion of fear is supported by Lardieri, Blacher and Swanson (2000) who explain that
teachers can experience feelings of fear when they experience difficulties in operating the
computer programmes and there is no support to that effect. Reduced support from others
can lead to feelings of fear (Smith, 1998).
All five educators reported feelings of joy. The emotional response of joy can be related to
the previously mentioned one of frustration. Participants experienced frustration from lack of
support and then they experienced joy with the support that was now accessible from the
Chapter 5: Conclusion and recommendations
Department of Education, especially the ICT Department. The four participants who
mentioned feelings of hope in this study specifically referred to feeling hopeful and optimistic
that given enough tuition in ICT that will enable them to cope with its integration into the
Using Krathwohl’s affective taxonomy for ICT integration
According to Huit (2001) and Van der Horst and Mc Donald 1997) Krathwohl’s Affective
Domain was used where computer-integrated education at Success Primary School was
assessed in view of the definitions and model. I found it relevant because Krathwohl
addresses the emotions that I believe are interrelated with experiences. Because the
participant’s feelings were investigated, Krathwohl’s Affective Taxonomy emerged as focus
of emphasis to evaluate the development of the educators’ stories in integrating ICT in the
This domain was suitable as it addresses interests, experiences, opinions, appreciations,
values and emotional sets. Notably, the educators elicited support and motivation from their
fellow colleagues who were somehow engaged in trying to implement ICT in the curriculum. I
therefore incorporated Malone’s Theory of Motivation to elaborate on the affective
experiences as adapted from Huit (2001) and Van der Horst and McDonald (1997).
According to Seels and Glasgow (1990) this taxonomy is ordered according to the principle
of internalisation. Internalisation refers to the process whereby one’s affect toward an object
passes from a general awareness level to a point where the affect is 'internalised' and
consistently guides or controls one’s behaviour. Krathwohl (1964) uses the following five
levels in the affective domain organised according to the commitment and described in terms
of increasing levels of complexity regarding attitudes and emotional responses:
Level 1: Receiving
Level 2: Responding
Level 3: Valuing
Level 4: Organising
Level 5: Internalisation.
A thorough discussion of how the levels interact with the experiences of teachers follows in
the next paragraphs.
Chapter 5: Conclusion and recommendations
Receiving or attending
This is the level where the teacher becomes aware or is sensitive to something. He /she
demonstrate a willingness to attend to a particular phenomenon or stimulus. An example of
receiving in an ICT-based classroom would be where the learner becomes actively involved
in the learning process where the teacher becomes the facilitator who guides the learning
process. Teachers can show emotions of fear, anger and anxiety if they lack the skills of
integrating ICT. The provision of systematic pedagogical support on the use of ICT would
make teachers (regardless of their age) more confident with ICT. The second level of
Krathwohl’s Taxonomy of the affective domain is called valuing.
Responding refers to the individual’s motivation to learn certain things. In this study, teachers
felt motivated to wanting to know more about ICT and the manner in which technology has
advanced itself. Through this enthusiasm, teachers realise that their increased knowledge
will enable them to teach the learners according to approved standards. Active participation
on the part of the teachers entails opening new initiatives where ICT is involved and there is
also support. There is also an ongoing course for educators who are computer illiterate and
this is doing wonders in terms of recording. Learning outcomes emphasise compliance in
responding, willingness to respond, or satisfaction in responding (motivation). The third level
of Krathwohl’s Taxonomy of the affective domain is called valuing. Kort, Relly and Picard
(2001) postulates that teachers who work with technology know that failure is part of
learning with experiences of associated affective responses.
This level involves the worth or value a person attaches to a particular object, phenomenon
or behaviour. This ranges from simple acceptance to the more complex state of
commitment. The school curriculum reflects the perceived value and importance of
developing ICT literacy and information literacy for all learners. ICT is identified as one of the
core skills areas at school and as such the option of certification of achievement is available.
Valuing is based on the internalisation of a set of specified values, while clues to these
values are expressed in the teacher’s overt behaviour and are often identifiable. A person
with good self-esteem shows characteristics of willingness to participate and this is shown
when teachers portray a sense of pride in their work (Meyers and Meyers, 1973). According
Chapter 5: Conclusion and recommendations
to Loevinger (1970) the perspective of value views the person as an active initiator and a
reactor within the context of his or her environment. In integrating ICT in the curriculum, the
educator cannot fully change the environment, but neither can the environment fully mould
the individual. A person's actions are the result of his or her feelings, thoughts, behaviours
and experiences. Although the environment can determine the content of one's experiences,
it cannot determine its form. A major assumption is that valuing is the cognitive process of
determining and justifying facts and beliefs derived from those facts and is interrelated with
the affective process of experiences. This approach concentrates primarily on social values
rather than on the personal moral dilemmas presented in the moral development approach.
It is at this level where values are organised into priorities by contrasting different values,
resolving conflicts between them and creating a unique value system. The emphasis is on
comparing, relating, and synthesising values. In organising the value system, it was found
that ICT integration promoted the teachers awareness of, appreciation for and confidence in
their ability to analyse, select, and craft technology-based lessons. With regard to
organisation, Addison, 1981:13 claims that teachers need to relate the organisation of
teaching situations to the needs of the learners, individual work and group activity.
Internalising values or characterisation
Characterisation considers the total behaviour of the individual. The individual lives in a
manner very consistent with an internalised philosophy of life. The behaviour is pervasive,
consistent, predictable, and most importantly, characteristic of the learner. Instructional
objectives are concerned with the student's general patterns of adjustment (personal, social,
emotional). Feelings of isolation, frustrations with technology, anxiety and helplessness are
some of the factors that may lead to teachers not pursuing ICT in their professional
developments (Rovai, 2003:5).
If there are enough computers in each centre to accommodate all the learners in a class,
peer tutoring is not necessary but is encouraged. The teachers using teaching with
computers regard themselves more as facilitators than teachers. Collaboration and
discussion between the different teachers teaching computers at Success Primary School is
encouraged. Opportunity for discussion is created during the regular computer meetings set
up by the Head of Department for Computers. The curriculum is modified in certain instances
to fit in with the technology available. Some of the more apparent changes are:
Chapter 5: Conclusion and recommendations
Team teaching resulting from peer observation
Cooperation between teachers as they share new instructional methods
The school timetable is changed to accommodate team teaching.
Teachers use collaborative and cooperative teaching in their practice where different
applications for collaborative and creative work are used. The computer applications are
used as knowledge-building tools to support a growing constructivist approach to learning.
Outcomes are assessed for the computer department staff differently than for the rest of the
staff. The main focus of this model is the cooperation between the teachers on the staff.
Teachers start questioning their teaching methodologies and their assessment strategies.
The only way in which they make good ICT integration practice a personal issue is if they
have internalised the concepts and principles and make them their own. Table 5.1 outlines
the relationship between Krathwohl’s affective domain and emotional experiences of the
Table 5.1:
The relationship between Krathwohl’s affective domain and emotional
Krathwohl’s Levels
Codes for this study
Success of ICT integration
Change is inevitable. In terms of the successful use of ICT in the curriculum, all teachers
must continually challenge the known and embrace the unknown. The success or failure of
the use of computers in the classroom will ultimately come down not to the technology itself,
Chapter 5: Conclusion and recommendations
but to the quality of the implementation of curriculum by the educator. While the training to
date has clearly created an awareness of ICT and encouraged many non-computing
specialists to use ICT in the classroom, it has also left teachers feeling the need for much
more support and training. Many feel they have acquired a basic knowledge of a narrow
range of ICT but are not progressing beyond this. They feel they have some competence to
use a narrow range of ICT but do not feel as competent as they need to be when faced with
teaching others to use ICT. In particular, they feel that they lack the kind of understanding
they need to integrate ICT fully within the curriculum.
It will not be easy to overcome the problems described in the previous section. However,
researchers have made positive steps in recent years and it is clear that ICT, despite the
problems that inevitably arise with the implementation of new initiatives, has enormous
potential for enhancing teaching and learning.
There are many ways in which ICT has contributed, and will continue contributing to
processes of school improvement. This can occur particularly through the use of new
technology as an aid to independent learning, namely as a motivator of students of all
abilities; as a set of tools for professional development and as a set of innovative
mechanisms for assessment and monitoring. Further research is needed in all of these
areas. While it may often be impossible to establish a causal link, there is no reason why
associations cannot be demonstrated. In addition, the judicious combination of quantitative
data and qualitative information and collaboration between teachers and researchers will
help to provide meaningful pictures of 'what works' in the classroom.
What comes out very strongly from a reading of the literature on ICT and classroom is that
this is probably the key to how ICT and school improvement research can be brought
together when is stressing the need for human interaction and structured teaching and
learning to accompany the use of new technologies in educational settings. Learning
involving ICT applications must be carefully planned, clearly set out and well sequenced (and
in this respect the requirements for a successful lesson using ICT are no different from those
of a good lesson generally).
Fundamental changes are taking place, but clearly the role of the teacher remains pivotal.
The key point is that learners must not just simply be left to use the technology (Cox, 1999)
with the assumption that standards of academic performance will improve. Social interaction
between learners and learners, and between teachers and learners, is a vital part of the
process of learning through the use of computer technology. Just as there is a need to base
Chapter 5: Conclusion and recommendations
school improvement on teaching and learning in the classroom, so there is a need to instill
learners' ICT work in a context of meaningful interpersonal support.
In evaluating the research from the teachers’ perspectives, teachers using ICT effectively
experienced the following factors of success:
Strong and experienced ICT curriculum and management leadership. Support by the
principal or senior management is the single most important determinant of whether
a school is able to optimise the use of ICT
Teachers well trained in ICT use and effective pedagogy
Access to high quality technology – hardware, software and communication
Access to proven resources
Ongoing assessment tools – associated directly with teaching programmes
Effective operational, administrative and technical support (so teachers are free to
Effective and developing networks between teachers – so that good ideas and
knowledge about learning programmes and access to teaching and management
resources can be shared.
The success of ICT integration at the school is not only one person’s business but it is the
business of all the stakeholders.
Challenges of ICT integration
One of the greatest challenges facing educators is striking a balance in the types of use of
ICT in the classroom. Attitudes and perceptions of teachers, parents and learners are
instrumental in navigating a way forward. There are general competencies, common to all
the users, whatever the experiences in any particular subject area. The focus of training and
professional development needs to be upon these areas as teachers’ technical confidence
and competence grows.
Sustainable development
Throughout the study, one of the burning issues in terms of ICT integration has been the
sustainability of effective development work. Most of the teachers felt that there were already
considerable demands on their time. Several factors affected how the teachers were able to
maintain their momentum in using ICT to support more effective teaching and learning. The
Chapter 5: Conclusion and recommendations
following are some of the challenges that need to be considered in integrating ICT in the
school curriculum:
The role of the site manager in supporting such development work
The support of other colleagues in school is another factor that the teachers found
Technical issues which arise need to be overcome quickly and effectively.
Each of the teachers in this study seemed to have a critical point of confidence and skill. This
was related to developing their use of ICT in their teaching, as opposed to developing their
own ICT skills, which a few of the teachers felt was their personal priority. Choosing software
that can be used in different ways is also helpful. Teachers who were involved reported
greater use of ICT for direct instruction compared with other teachers. They also reported
changes in patterns of use reflecting a clearer focus on identifying where ICT could support
their teaching of literacy.
The significance of the challenges and the successes of ICT integration
This research shows that in order to integrate ICT in the curriculum one has to observe that
change is inevitable. In terms of the successful use of ICT in the classroom, all teachers and
administrators must continually challenge the known and embrace the unknown. The
success or failure of the use of computers in the classroom will ultimately come down not to
the technology itself, but to the quality of the implementation of curriculum by the teacher.
Bennett and Lockyear (1999) point out that while a significant body of theoretical and
anecdotal literature exists on the potential benefits of Information and Communication
Technology, relatively few rigorous and systematic studies have investigated the impact of
educators’ experiences of such technologies. One of the reasons for this, says Newman
(1997) is that many people do not understand how and why ICT should be integrated in
education, making the mistake that either computers are used in the same way as in
business or else just for drill- and- practice activities, but the question of how teachers
interact with integration of such technologies is not given enough recognition. One of the
problems with the integration of ICT is that it often uses standard tests as a measure of
success without considering the qualitative way of how emotions are experienced. These
tests are based on the old paradigms of teaching and thus measure what is easy to assess
in a content-focused curriculum rather than or what should be assessed.
Chapter 5: Conclusion and recommendations
Bennett and Lockyear (1999) also point out that in a study of the experiences and behaviour
of group teachers using the Internet, increased motivation and focus were observed on the
learning task. A follow-up of emotional experiences showed some evidence of intimidation or
frustration among the group because of their limited computer experience. This is in contrast
to many teachers who were educated in a system that did not encourage risk-taking and
exploratory learning. Such people become frustrated with a computer-based task if they feel
they lack the necessary skills to impart knowledge to learners.
Limitations of the study
This study focuses on a very specific group of teachers, namely those who are teaching in a
primary school and are female educators with teaching experience but with average
experience in ICT implementation. The results reflect the experiences of educators who are
integrating ICT in their lessons. The possibility exists that these teachers, who are integrating
ICT, may report experiencing different emotional responses. However, as this study is
qualitative in nature, with a constructivist and interpretive paradigmatic viewpoint, the aim is
essentially to reflect the voices of these five teachers relating their subjective experiences
and not to generalise the findings to all teachers who are integrating ICT in the school
Recommendations for further research
Although there is a considerable body of literature on the use of ICT in the school curriculum,
certain aspects require further research, namely:
The use of ICT in primary learning programmes with special reference to the
Foundation Phase
The attitudes of both teachers and learners towards the use of ICT in specific
learning areas, for example Mathematics in previously disadvantaged environments
The interpretive and exploratory capabilities of ICT and the instruction required to
exploit them
A study of emotional responses of fathers in implementing ICT to children with
learning difficulties in mainstream, inclusive education.
Chapter 5: Conclusion and recommendations
My reflections on the study
The outcome of this study indicates that although female teachers experience positive
emotions in using ICT, they also experience a number of negative emotions in response to
the integration of ICT. For the success of ICT usage in schools, technology has to be
adapted on a continuous basis so as to be on par with the international world. A further
contribution of this study is that experiences of the educators are not simply named, but are
explored in depth. Each response was explored in order to understand the different contexts
and experiences from which it emanated. Experiences do not appear in isolation but in
response to a person’s specific life world. To be able to use ICT more efficiently, choosing
training sessions and participating in new developments in order to improve professional
development is of vital importance.
The White Paper on e-Education states that the introduction of information and
communication technologies (ICTs) in education represents an important part of
Government’s strategy to improve the quality of learning and teaching across the education
and training system. The policy intention is to focus on learning and teaching for a new
generation of young people who are growing up in a digital world and are comfortable with
technology. From this research it is clear that there should be rigorous provision of
developing teachers in implementing ICT and not focus on the young generation. In his
study, Ahearn (1991) concluded that technology resources allow easy access to information
and help teachers cope with the complexities of managing individual and small-group work in
the classroom.
Integration of ICT into a school, as in all other areas, needs human resources to support
users work and needs. Hence there must be experts or specialist teachers who will spend a
great amount of time acting as resource persons or ICT co-ordinators. Without this human
support, integration will not take place, whatever good the other factors are allowing ICT use
and integration .The ICT specialist can also be the one who actually teaches Computer
studies at a lower or advanced level. But this task can also be taken care of by another
educator. Also, specialised teachers should teach the more specialized ICT curriculum Units
in vocational education.
The integration of ICT in the curriculum has great potential for teachers’ lessons as
educators have access to a wide range of current knowledge. As more schools make use of
Chapter 5: Conclusion and recommendations
the World Wide Web, instructional quality will continue to get better and better. Teachers’
experiences are of paramount importance for the success or failure of educational
approaches and media. Therefore, more consideration should be given to teachers’
experiential knowledge in integrating ICT in the curriculum. Research reveals positive effects
on instruction and learning when technology is used to its full potential. It is therefore
important that teacher education programmes determine effective ways to prepare teachers
to integrate technology into their classrooms. The works of Papert (1980) who was an early
critic of traditional approaches to instruction and learning that emphasise isolated skills
advocate a less structured environment that would let educators use computers to get
learners to think and solve problems. Piaget's (1972) theories of cognitive development
provide the seeds for the growth of constructivism. Papert took the seeds, nurtured them and
produced an exemplary practice for educators. The use of computing technology as part of
the practice is crucial since it provides a link to the older generation (teachers). This research
investigated the effects of engaging teachers in ICT training sessions that are designed to
prepare them for integrating technology into the school curriculum.
This study serves as a stepping-stone for future research. There are investigations involving
comparisons of confidence levels and lesson quality among classroom teachers who
participate in the ICT integration described in this paper with those who would further define
the effects of ICT training. Incorporating and studying the effects of the training sessions in
professional development programmes were also provide deeper insight into their influence
on educators’ development. Training teachers to integrate technology coupled with continued
investigation into its effects on teaching and learning serves to empower technology-based
learning environments. The research efforts presented in this study exemplify how ICT
education can serve as a catalyst for effective use of instructional technology.
Research reveals positive effects on instruction and learning when technology is used
optimally. It is therefore important that education programmes determine effective ways to
prepare teachers to integrate technology in their classrooms. The results of this study
indicate that teachers who integrate ICT in the curriculum experience a range and complexity
of emotions. It appears that there may be a general range of emotional responses from more
negative emotions to more positive emotions. There is, however, a key factor that seems to
be strongly related to emotional responses experienced by the teachers, namely a lack of
confidence especially when implementing programmes that are not well understood. As
processes and work become increasingly complex, technologies can assume the more
mundane functions and free us for tasks that are more complex and fuzzy. The results of this
study further indicate that as society becomes more global, collaboration across boundaries
Chapter 5: Conclusion and recommendations
through experiential networks becomes increasingly necessary. The experiences of the
teachers indeed show that the more technologically adept we become, the more advanced
and successful we will be in the near future.
Chapter 5: Conclusion and recommendations
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Addendum A: 1
Letter to the Principal and School Management Team
P.O.Box 262
2005 – 01 – 31
The Principal
Modiselle Primary School
P.O.Box 131
Dear Sir
I hereby wish to apply for permission to conduct research at the above-mentioned
School. The purpose of my research is to conduct an analysis of how educators
integrate ICT in education.
The research will imply the following:
Interviews will have to be conducted with previously identified computer
facilitators during May to July 2005.
Narrative stories of the participants that will be conducted during May 2005.
An observation of three educators that will be done in May to July 2005.
Thank you for your attention. Your approval will be highly appreciated.
Yours truly,
Molope S.S.P.
Student Number: 22360647
Med. (CIE), University of Pretoria
Addendum A: 2
Letter of consent for participants
Dear Participant
You are invited to participate in a research study. The following information regarding the
study is provided so that you are at liberty to decide if you would like to participate. Your
participation in this study is voluntary and you may withdraw from the study at any given
time should you wish to do so.
Molope S.S.P. undertakes this study. I am a student in my final year of my Masters
Degree in Computer Integrated Education at the University of Pretoria. My supervisor is
Prof. Blignaut A.S.
My research topic for my final dissertation is on the teachers’ experiences in integrating
ICT in the school curriculum. The research process include interviews with you as an
educator as well as written narrative story about your experiences of integrating ICT in
the school curriculum. All activities that you participate in will remain confidential and
anonymous. It is my intension to discuss with you the findings before the study is
Thank you in advance
---------------------------------------------MOLOPE S.S.P
Addendum A: 3
Letter to the Principal and the Chairperson of School Governing Body
P.O. Box 262
31 January 2005
Dear Mr Maringa and Mrs G. Boshielo
I am a student in my final year of my Masters Degree in Computer Integrated Education
at the University of Pretoria.
My research topic for my final dissertation is on the teachers’ experiences in integrating
ICT in the school curriculum. I would like your permission to conduct an observation with
the three educators; five educators will write me narrative stories about their experiences
and finally a focus group interview that will be conducted with the five educators.
The three strategies mentioned above are aimed at gaining data about the following:
The experiences of teachers in integrating ICT in the curriculum.
How educators cope with the challenges of integrating ICT in the curriculum.
Kind regards
---------------------------------------------------Molope Salome Sophie Pulane Molope
Student Number: 22360647
Addendum A: 4
Letter of Consent for School
09 February 2005
Molope S.S.P (Miss)
Student Number: 22360647
M.Ed. (CIE) Computer Integrated Education
With reference to your request dated 31January 2005 concerning the conduction of a
research in the school, the above-mentioned institution grants you the permission to do
your research. There are however conditions that will apply, and they are:
Your research should not in any way interfere with the running of the school.
In cases of interviews, the school suggests that they be done after school.
Wishing you all the best in your study.
Yours truly
Dikobe M.J (Principal)
Addendum B: 1
Focus Group Interview
I will like you to answer the following questions, which are based on the following topics:
Topic 1: ICT infrastructure
Topic 2: ICT professional development
Topic 3: ICT and the curriculum
Topic 4: Policies and procedures for the use of ICT
Topic 5: Strengths and weaknesses in planning and implementing ICT
Topic 6: Barriers to the successful use of ICT
Is an ICT infrastructure being developed in the school?
Participant No: 1
Yes, our school has a good computer infrastructure and I think for
any education system to make use of ICT, the infrastructure
(computers and telecommunications) needs to be developed and
extended to all sectors of the education system.
Is there any relationship between ICT and education?
Participant No: 3
It is my contention that if we can put in place the necessary
environment to encourage the use of ICT for learning, we will also
provide the platform for development and improvement in our
society and economy.
Can ICTs make a difference to development and education?
Participant No: 2
I think the value of using ICT in the schools is best realized when
appropriate content is developed and used to enhance and
support learning, teaching, administration and management.
Are ICTs being used to bridge or widen gaps or are they creating
new ones?
Participant No: 4
I think there is an increment of the divide in the world and that a
new gap is emerging, a gap between those with access to
information, generally the richer and smaller segment of society,
and those with no access to information, generally the poorer,
larger portion of society.
What are the three pre-conditions for a successful introduction of
new information technologies into an education system?
Participant No: 5
Well, there is an appreciation by government of the financial
resource and operational requirements, a commitment by
government to give time and take responsibility for decisionmaking and implementation strategies, and a commitment to a
policy of an integrated support service encompassing teacher and
technician training.
Are these all networked together across the whole school?
Participant No: 1
Yes our computers are networked and learners are able to print or
view the documents while they are busy working
Does the school have access to the Internet? Answer by Yes / No
Participant No: 3
Yes, we do have internet connection and all the stake holders in
education are using it at a nominal fee of course.
If ‘Yes’, do all students have effective access to the Internet?
Participant No: 3
Yes all the learners do have access to the Internet
Is the school providing for appropriate ICT professional
Participant No: 2
Teachers need to understand the application of ICT to support
their teaching and administration.
How would you provide an ongoing technical support
Participant No: 1
The use of ICT in the education system requires different levels of
technical support. Policy on using ICT in education needs to
identify the levels of technical support necessary and outline how
those needs would be addressed. For example, the first line of
technical support would need to be based within the school, which
requires the training of teachers.
Has the principal received ICT professional development?
Participant No: 4
Yes he has. He has even registered for the course in ICT with
Macro Executives where in a number of programmes were taught.
Has the school committed any of its own resources to ICT
professional development?
Participant No: 2
Yes we do have an ongoing course on Intel Teach to the future
Do educators have access to computers at any given time or do
they use the facility only when they offer tuition to the learners?
Participant No: 5
There is an educator laboratory where educators can do their work
while other teachers are busy in the computer lab.
Has the school found ICT useful in delivering the following
curriculum learning areas?
Participant No: 2
ICT on its own has limited uses in the education and training
system. Its intrinsic value lies in the integration of the technology
to support and enhance learning and teaching in various subjects.
What do you see the role of computer technology and educational
software in the school of the future?
Participant No: 3
From my experience in integrating ICT in the classroom, I think
computers and software are tools that provide access to the
sources of information from which we learn and become educated
and to the most current information.
What do you think are the benefits of using computers in your
Can the school show that ICT has helped to develop any of the
following essential skills? Answer by either Yes / No
Participant No: 1
Communication skills
Participant No: 4
Numeric skills
Participant No: 3
Information skills
Participant No: 2
Problem-solving skills
Participant No: 5
Self-management and competitive skills
Is the school addressing the issue of inappropriate use of the
Participant No: 3
We do have a computer policy in the school. As a result we do
experience lots of problems with regard to this policy.
Are there policies and procedures to link school-based learning
with the use of computers in learners' homes?
Participant No: 2
Yes, the school has a homework policy wherein parents are
encouraged to help their learners at home.
Has the school attempted to find out how many learners have
computers at home?
Participant No: 4
Yes, we did although it is just a small figure of those who have
Does the school have any policies or procedures to provide
access to computers for learners without computers at home?
Participant No: 5
Yes, after school there is a facility where in learners can practice
their skills and do homework at the computer laboratory.
What is the school doing well in planning and implementing ICT?
Participant No: 2
The school has a good quality planning and implementation and
integration of ICT in the curriculum is stressed.
What is the school doing poorly in planning and implementing
Participant No: 2
Our school has a weak point in terms of controlling whether there
is quality planning and implementation quality ICT resources and
effective professional development
The following points are some of the barriers of successful ICT
• Finance (hardware/software/age of equipment).
• Teacher skills and confidence insufficient professional
development (access, time or quality).
• Levels of student skills and confidence.
Participant No: 4
What do you think are the other barriers of ICT implementation?
Theft is one of the problems that is hindering out teaching of ICT
in the school.
Addendum B: 2
An example of an Observation Schedule
Changes in Teaching
In effective ICT integrated classroom teachers participate actively in the
Critical question: Do teachers participate actively engaged in the lesson?
Teachers ask questions
Teachers are involved in the task
Teachers listen attentively
Teachers work cooperatively with each other
Teachers respond positively in the lesson
Not at all
Very little
A little
A lot
A very great deal
Addendum C: 1
An example of a Coded Contextual Analysis
Line No
Foot the bill for conferences
It was financially and physically difficult
The person who was in charge had no insight
on ICT
Could not even hold a mouse
I was completely computer illiterate
We tried to instill our vision in their minds but
to no avail
Efforts were a drop of water in an ocean
Change the mindset of Management of the
School governing body not for the idea
There was light at the end of the tunnel
Life began to be simple and enjoyable
It will benefit the school in the long run
We approached the North West Department
to show them our vision
My learners at school will not experience what Hope
I went through
All teachers are computer literate
We have two computer centres
Our school is now a Tele-Centre
Learners are able to participate
I enrolled for FDE (CAE) with the University
Gosh! It was not simple
Was this manual useful for you? yes no
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