HP DeskJet 970cxi InkJet Printer

HP DeskJet 970cxi InkJet Printer

HP Customer Care

Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with HP Customer Care—award-winning service and support that includes:

HP Customer Care Online

Click your way to a quick solution!

http://www.hp.com/support/home_products

is a great place to start for answers to questions about your HP DeskJet printer—24 hours a day, seven days a week.

HP Customer Care User Forums

Go online, anytime, and you will also find helpful user forums—a great source of ideas and suggestions for using your HP DeskJet printer. You can access the user forums directly from

http://www.hp.com/support/home_products

.

HP Customer Care by Phone

Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one

phone call. See page 46 in this

User’s Guide for phone numbers.

HP DeskJet Printer

User’s Guide for Macintosh

970C Series

English

Acknowledgments

Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo, EtherTalk,

Finder, LocalTalk, Mac, Macintosh, MacOS, PowerBook, Power Macintosh, and

QuickDraw are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Edition 1, July 1999

© Copyright Hewlett-Packard Company and Apple Computer, Inc. 1999

Portions © Copyright 1989-1999 Palomar Software, Inc. HP DeskJet 970C includes printer driver technology licensed from Palomar Software, Inc., www.palomar.com.

Table of Contents

Chapter 1 Using Your Printer

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Paper Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Automatic Two-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Basic Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2 Using Your Printer Software

Choosing Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Other Ways to Select a Default Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Desktop Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Checking Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Page Setup - Controlling Page Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Print Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . .18

HP DeskJet 900 Series Utility Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 3 Using and Caring for Your

Print Cartridges

Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Cleaning Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Damage Resulting from Refilling the Print Cartridges. . . . . . . . . . . . . . . . .37

Chapter 4 Getting Help When Things Go Wrong

Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 5 Supplies and Accessories

Part Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Printer Quick Start Posters and User’s Guides for Macintosh . . . . . . . . . . 48

Paper and Other Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

i

Table of Contents

Appendix A Setup Instructions

Using a USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using an AppleTalk Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Appendix B

Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Appendix C Legal Information

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

ii

Introduction

Thank You For Buying an HP DeskJet Printer!

Here’s what comes in the box. If something is missing, talk to your HP dealer or call

HP Customer Care. (See “HP Customer Care by Phone” on page 46 for the

appropriate telephone number.)

Printer

Documents about your printer

Automatic

Two-Sided

Printing

Module

Mac

OS

Quic k Start

Color print cartridge

Printer software

Black print cartridge

Power cord

Quick Start poster

Note:

You will need to buy a USB-to-USB printer cable, or an HP JetDirect

300X External Print Server, to connect your HP DeskJet printer to your

computer. See page 47 for ordering information.

iii

iv

Special Features of Your HP DeskJet Printer

Your new HP DeskJet printer is equipped with special features that improve print quality, giving you a competitive edge:

Exceptional print quality

Stunning photo quality through HP’s Color Layering Technology

Laser-quality black text

Excellent print quality on plain paper

Uncompromising performance

Print speeds of up to 12 pages per minute for black text and 10 pages per minute for text with color graphics

Efficient, fast photo image printing

Features that expand your printing possibilities

Innovative, easy-to-use Automatic Two-Sided Printing

Large capacity paper tray that holds up to 150 sheets

Network-capable (supports HP JetDirect 300X External Print Server)

Finding More Information

This

User’s Guide

shows you how to operate your printer. For more information:

Use the

Quick Start Poster

for installation.

Turn on balloon help in the

Help

menu. Move your cursor over any print setting to view an explanation.

Visit the HP web site on the Internet at

http://www.hp.com/support/home_products

or

http://www.hp.com

for the latest product information, troubleshooting, and printer software updates.

1

Using Your Printer

The buttons on the front of your HP DeskJet printer enable you to turn the printer on and off, cancel a print job, or resume printing. The lights provide you with visual cues about the state of your printer. The buttons and lights from left to right are:

Cancel Button – Press this button to cancel the current print job in the printer.

Print Cartridge Status Light – When lit, the light above this symbol indicates that you need to check the status of your print

cartridges. See “Print Cartridge Status” on page 29.

Resume Button and Light – Whenever the light above the Resume Button flashes, press the Resume Button to continue printing.

Warning

Power Button and Light – Use the Power Button to turn the printer on and off.

The green light above the Power Button flashes when the printer is processing information.

Use only the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure.

1

2

1

Using Your Printer

Paper Trays

IN Tray

You place paper and other media

2

types for printing in the IN tray. Pull out this tray for easy loading. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. Be sure to slide all media as far as it will go into the IN tray.

IN tray pushed in

Width paper guide

Length paper guides

IN tray pulled out

Width paper guide

Length paper guides

OUT Tray

The printer sends its completed pages to the OUT tray. The OUT tray has two

Printer Basics

Out Tray Up ch1/out_tray_up.eps

Master B

Single envelope slot different positions.

Down – For most types of printing

(except banners). The down position also allows single envelope printing.

OUT tray down

OUT tray up

Up – For ease of loading media in the

IN tray and for banner printing.

1

Using Your Printer

Automatic Two-Sided Printing

The Automatic Two-Sided Printing Module is a special hardware and software feature that enables your printer to automatically print on both sides of the page.

2

Installing the Automatic Two-Sided Printing Module

1

Turn the knob on the printer’s Rear Access Door counter-clockwise, and remove the door.

3

4

1

Using Your Printer

2

Press the button on each side of the Automatic Two-Sided Printing Module, and insert the module into the back of the printer.

2

3

Release the buttons.

Printing with the Automatic Two-Sided Printing Module

1

Load appropriate paper.

Note:

Not all paper types or sizes work with the Automatic Two-Sided

Printing Module. You can print on plain paper, HP Bright White Inkjet Paper, and HP Premium Inkjet Heavyweight Paper.

2

3

4

5

From the

File

menu, select

Page Setup

.

Check the

Two Sided Safe Margins

box, then click

OK.

From the

File

menu, select

Print.

Choose

Layout

from the

page 12 for instructions.

General

pop-up menu. See “Print Dialog Box” on

6

In the

Layout

dialog box, check the

Print Both Sides

box, and select

Automatic

.

7

Click on either the

Book

or

Tablet

icon to choose the correct page orientation.

8

Make any other formatting selections from other

Print

dialog boxes, then click

Print

.

1

Using Your Printer

Note:

After one side of the page is printed on, the paper is held while the ink dries. Once the ink is dry, the paper is pulled back in, and the reverse side is printed. As each page is finished, the page will drop into the OUT tray.

2

Note:

If you have problems with Two-Sided Printing, see “Basic

Troubleshooting” beginning on page 39.

Basic Printer Maintenance

Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. Follow the cleaning instructions provided below.

Do not

clean the interior of the printer. Keep all fluids away from the interior.

To remove stains, smudges and/or dried ink from the exterior of the printer, use a soft cloth moistened with water.

Do not

use household cleaners or detergent.

In the event that a household cleaner or detergent is used on the printer, wipe the printer’s exterior surfaces with a soft cloth moistened with water.

Do not

lubricate the rod on which the print cartridge cradle moves. Noise is normal when the cradles move back and forth.

For information on cleaning print cartridges and the print cartridge cradle, see

“Cleaning Print Cartridges” on page 34.

5

6

1

Using Your Printer

NOTES:

2

2

Using Your Printer Software

If you haven’t already selected your

HP DeskJet

as the default printer in the

Chooser

, you should do so now. How you select the HP DeskJet in the Chooser depends on whether your computer is connected to the printer via USB or

AppleTalk.

USB Connection

1

Make sure the computer and printer are turned on, and your printer is connected to your computer with a USB cable.

2

From the

Apple

menu, select

Chooser

.

3

In the left side of the Chooser window, click the

DeskJet 900 Series

icon.

4

In the right side of the Chooser window, click

DeskJet 970C

.

5

Close the

Chooser

.

AppleTalk Network Connection

1

Make sure the computer and printer are both turned on and connected to your

AppleTalk network. You will need an HP JetDirect 300X External Print Server to connect the printer to your AppleTalk network.

2

From the

Apple

menu, select

Chooser

.

3

Click the

Active

button next to AppleTalk.

4

In the left side of the Chooser window, click the

DeskJet 900 Series

icon.

5

Select the

printer zone

, if necessary.

6

In the right side of the Chooser, click

DeskJet 970C

.

7

Close the

Chooser

.

7

8

2

Using Your Printer Software

Other Ways to Select a Default Printer

Besides using the Chooser, you can also select a default printer in the following ways:

2

Select the desired printer by clicking on the menu bar

printer icon

at the top of the screen, and choosing the

DeskJet 970C

.

If your control strip is on, then select the desired printer by clicking the

printer icon

at the bottom of the screen, and choosing the

DeskJet 970C

.

Drag the document you want to print to the desktop icon of the printer you want to use.

Double-click the icon of the

HP DeskJet printer

you want to use, and choose

Set Default Printer

from the

Print

menu.

The Print command will send your documents to this printer until you select a new default printer. If you switch printers, check your document before you print it to see whether the formatting or pagination changed.

Desktop Printing

Desktop printing is useful when you have a number of documents to print at once, or when you have a document that is already formatted for printing on a particular printer. There are two methods to print documents from the desktop. To perform desktop printing, either:

Drag the icons of the documents you want to print to the desktop icon of the printer you want to use. or

Select the icons of the documents you want to print, then choose

Print

from the

File

menu. When the

Print

dialog box appears, select your print options, then click the

Print

button.

2

Using Your Printer Software

Checking Printer Status

You can tell the status of a printer by looking at its desktop icon:

Icon Icon Description

Idle printer (default) Printing stopped on default printer

Error on default printer Idle printer (not default)

Printing on default printer

Printer not available or connected

9

10

2

Using Your Printer Software

Page Setup - Controlling Page Layout

You control settings such as paper size, scaling, page orientation, and watermarks from the

2

dialog box. To get to this dialog box:

1

Open the software program used to create your document.

2

From the

File

menu, select

Page Setup

.

Paper Size, Scaling, and Page Orientation

Check to automatically adjust margins for

Two-Sided Printing.

Make sure you correctly choose the size of paper, envelopes, or other media you have in the IN tray.

Enter a number from 5 to 999.

Numbers smaller than 100 reduce the image size, and numbers greater than 100 enlarge it.

Changing size may change pagination.

Click the appropriate icon to choose page orientation.

2

Using Your Printer Software

Watermarks

Traditionally, a watermark is an indelible image impressed on a piece of paper that is visible by holding the paper up to the light. Your HP DeskJet printer can’t do

2

of your document. Your HP DeskJet 970C comes with a number of watermarks, and you can create more.

Choose

Watermark

to display this window.

Choose the name of the watermark file you want to print.

Slide to adjust darkness of the watermark.

Choose watermark position on the page.

Creating Your Own Watermark File

Use any drawing or other program that can save PICT files to create your own custom watermarks, such as your company logo.

1

Create the image and save it as a

PICT

file.

2

Save the

PICT

file inside the

Printing Prefs

folder.

To find the

Printing Prefs

folder, open the

System Folder

, then open the

Preferences

folder. The name you use when saving the file is the name that will appear in the

Watermark

dialog box.

Note:

Make the watermark with solid colors. When you print the document, you can use the Density control to make the watermark lighter.

11

2

Using Your Printer Software

Print Dialog Box

You control settings such as number of copies, all or specific pages to print, paper type, print quality, page layout, color, and background printing from the

HP

2

dialog box. To get to this dialog box, select

Print

from your software program’s

File

menu.

12

Buttons

There are four buttons at the bottom of every Print dialog box:

Save Settings

, which saves any print settings you select

Revert to Defaults

, which returns your print settings to the original

HP-defined settings

Cancel

, which cancels settings you have entered and closes the Print dialog box

Print

, which starts printing

General

General

is the default panel selected in the Print dialog box menu. This panel lets you select the number of copies you want to print, whether you want to print the entire document or select pages, and whether you want to print from the front of your document or begin printing from the end forward.

2

Using Your Printer Software

control panels.

Indicate whether you want to start printing from the first page or from the last page.

Enter the number of copies you want to print.

If you don’t want to print the entire document, enter the beginning and ending page numbers you want to print.

This area displays options set in other

Print panels.

You may also choose the following options from the

General

menu:

Paper Type/Quality

(see “Paper Type/Quality” on page 14)

Layout

(see “Layout” on page 14)

Color

(see “Color” on page 15)

Background Printing

(see “Background Printing” on page 16)

Ink Controls

(see “Basic Troubleshooting” beginning on page 39)

13

14

2

Using Your Printer Software

Paper Type/Quality

2

Choose from a wide range of paper types.

Print Quality

Draft

: Quick printing

Normal

: Every day printing

Best

: Highest quality

High Res Photo

: Only for photo media

Prints a mirrored image of your document.

Layout

This dialog box allows you to specify the number of pages printed on each sheet of paper, or to print a poster by specifying the number of pages printed across and down. You also set

Two-Sided Printing

options from this dialog box.

Check here to print on both sides of the paper.

Choose the number of pages (

1

,

2

, or

4

) to print on each sheet.

or

Print a poster:

Choose the size of your poster by choosing the number of pages across and down (

2x2

,

3x3

, or

4x4

).

Check to print a border around each page.

If you check

Print Both

Sides

, choose the appropriate method:

Manual

or

Automatic

(if using the Automatic

Two-Sided Printing

Module).

If you check

Print Both Sides

, choose appropriate

Binding

(side or top).

2

Using Your Printer Software

Color

Your HP DeskJet 970C uses HP’s Color Matching technology to intelligently analyze each element on a page—text, graphics, and photographs—and provide

2

Choose:

•HP Color

Matching

(default)

ColorSync

Grayscale

(print in shades of gray)

Black & White

(no color)

Slide to adjust:

•Saturation

•Brightness

•Color Tone

HP Color Matching

is the default

Image

setting on the Color panel. While you can adjust saturation, brightness, and color tone with the sliders that appear when you choose this option, the center position of the sliders is optimized for most printing uses and types of media.

The

ColorSync

setting can be used for color matching with other computers using the ColorSync matching system.

Grayscale

prints in shades of gray. With this setting, you also have the option to optimize printing for fax and photocopy.

Black & White

prints only in black and white (no color, no gray).

15

16

2

Using Your Printer Software

Background Printing

Choose

Background

if you want to continue working while printing takes place. If you choose

Foreground

printing, you won’t be able to work on other tasks until the printing is complete, but printing will be faster.

2

Choose:

Background

to continue working while printing

Foreground

for faster printing

Click the button that matches the desired timing for your print job

The following table describes additional features available when using background printing. To access these features from the desktop, double-click the

HP DeskJet 970C printer icon.

2

Using Your Printer Software

Background Printing

Options

2

Delete a print job

Instructions

• Select the

job title

or icon, then click the

Trash

icon.

or

• Drag the document’s icon to the Trash on your desktop.

These methods delete only the print job, not the document itself.

Hold/pause a print job

Mark a print request

“Urgent”

• Select the

job title

or icon, then click the

Pause

button.

The print request will pause until you select its title again and click the

Resume

Button.

or

• Drag the document icon to the

Waiting to Print

list of documents.

• Select the

job title

or icon, then click the

small clock

.

• In the dialog box that appears, click

Urgent

. This moves the print request to the top of your list.

Print at a specific time

Sort/change the order of print jobs

• Select the

job title

or icon, then click the

small clock

.

• In the dialog box that appears, click

At Time

, then set the

time

and

date

to print.

• From the

View

menu, choose the

title of the column

by which you want to sort or choose.

• To see and change the print order, sort by

Print Time

.

• Drag and drop the print job

title

to the desired place in the list.

Stop and restart printing • Choose

Stop Print Queue

from the

Printing

menu.

• To resume printing, choose

Start Print Queue

.

This is a good way to save print requests when using a PowerBook while away from your printer.

Change printers To move a print job from one printer to another printer of the same type:

• Drag the

icon

for the print request to the icon of the

desired printer

.

If you’re not sure whether the two printers are of the same type, try moving the print request anyway; the printer software won’t let you move a print request to an incompatible printer.

17

18

2

Using Your Printer Software

Printing on Different Types of Paper and Media

What do you want to print

2

Single envelope

What you need to do

1

Slide the envelope, with its flap side on the left and flap facing up, into the OUT tray’s single envelope slot. Continue sliding until the envelope stops.

2

Choose the print settings that match the type and size of the envelope.

3

Print the envelope.

Stack of up to 15 envelopes

Greeting Cards

1

Slide out both of the paper guides, and remove all paper from the IN tray.

2

Slide the envelopes, with their flap side on the left and flap facing up, into the IN tray as far as they will go.

3

Slide the paper guides snugly against the edges of the envelopes.

4

Choose the print settings that match the type and size of the envelopes.

5

Print the envelopes.

1

Slide out both of the paper guides, and remove all paper from the IN tray.

2

Insert up to 45 cards into the IN tray as far as they will go.

3

Slide the paper guides snugly against the edges of the cards.

4

Choose the print settings that match the type and size of the cards.

5

Print the cards.

See next page

2

Using Your Printer Software

HP print settings to choose

2

Page Setup

- Paper Size: Choose appropriate envelope size

- Orientation: Choose

Portrait

icon

Paper Type/Quality

- Paper Type: Choose

Plain Paper

- Print Quality: Choose

Normal

Layout

- Pages per Sheet:

1

- Print Both Sides: Unchecked

Guidelines to remember

• Make sure paper is loaded in the IN tray.

• Make sure the OUT tray is in the down position.

• Avoid envelopes that have clasps or windows.

• Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

• If your software program includes an envelope-printing feature, follow those instructions instead of the procedure here.

Page Setup

- Paper Size: Choose appropriate envelope size

- Orientation: Choose

Portrait

icon

Paper Type/Quality

- Paper Type: Choose

Plain Paper

- Print Quality: Choose

Normal

Layout

- Pages per Sheet:

1

- Print Both Sides: Unchecked

Page Setup

- Paper Size: Choose appropriate card size

- Orientation: Choose

Portrait

icon

Paper Type/Quality

- Paper Type: Choose greeting card type

- Print Quality: Choose

Normal

Layout

- Pages per Sheet:

1

- Print Both Sides: Unchecked

• Never load more than 15 envelopes at one time.

• Align the envelope edges before inserting them.

• Avoid envelopes that have clasps or windows.

• Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

• If your software program includes an envelope-printing feature, follow those instructions instead of the procedure here.

• For ease of loading small cards, raise the OUT tray. After you have inserted the cards, lower the OUT tray.

• Align the card edges before inserting the cards.

• If you have pre-folded greeting cards, unfold the cards, then load the cards into the IN tray.

19

2

Using Your Printer Software

What do you want to print What you need to do

Cards

(index, business, and other small media)

2

1

Pull out the IN tray.

2

Slide out both of the paper guides, and remove all paper from the IN tray.

3

Insert up to 45 cards into the IN tray as far as they will go.

4

Slide the paper guides snugly against the edges of the cards.

5

Push in the IN tray.

6

Choose the print settings that match the type and size of the cards.

7

Print the cards.

Photos

Labels

1

Pull out the IN tray.

2

Slide out both of the paper guides, and remove all paper from the IN tray.

3

Insert photo paper in the IN tray (HP logo side up or glossy side down).

4

Slide the paper guides snugly against the sheets.

5

Push in the IN tray.

6

Choose the print settings that match the type and size of the photo paper.

7

Print the photos.

1

Slide out both of the paper guides, and remove all paper from the IN tray.

2

Fan the edges of the label sheets to separate them, then align the label edges.

3

Insert up to 20 label sheets (label side down).

4

Slide the paper guides snugly against the sheets.

5

Choose the print settings that match the type and size of the labels.

6

Print the labels.

See next page

20

2

Using Your Printer Software

.

HP print settings to choose

Page Setup

2

- Paper Size: Choose appropriate card size

- Orientation: Choose

Portrait

icon

Paper Type/Quality

- Paper Type: Choose

Plain Paper

- Print Quality: Choose

Normal

Layout

- Pages per Sheet:

1

- Print Both Sides: Unchecked

Page Setup

- Paper Size: Choose appropriate paper size

- Orientation: Choose appropriate orientation

Paper Type/Quality

- Paper Type: Choose photo paper type

- Print Quality: Choose

Best

Layout

- Pages per Sheet:

1

- Print Both Sides: Unchecked

Page Setup

- Paper Size: Choose

A4

or

Letter (8.5x11 in)

- Orientation: Choose appropriate orientation

Paper Type/Quality

- Paper Type: Choose

Plain Paper

- Print Quality: Choose

Normal

Layout

- Pages per Sheet:

1

- Print Both Sides: Unchecked

Guidelines to remember

• For ease of loading small cards, raise the OUT tray. After you have inserted the cards, lower the OUT tray.

• Align the card edges before inserting the cards.

• For best results, use HP Premium Photo Paper, Glossy, or HP

Plus Premium Photo Paper, Matte or Glossy.

• Use only paper labels that are designed specifically for use with inkjet printers.

• Never load more than 20 sheets at one time.

• Use only full sheets of labels.

• Make sure the sheets are not sticky, wrinkled, or pulling away from their protective backing.

• Do not use plastic or clear labels. The ink will not dry when used with plastic or clear labels.

21

2

Using Your Printer Software

What do you want to print

Transparencies

Adhesive strip

2

Banners

Posters

What you need to do

1

Slide out both of the paper guides, and remove all paper from the IN tray.

2

Fan the edges of the transparency sheets to separate them, then align the edges.

3

Insert a stack of up to 30 transparency sheets, rough side down and the adhesive strip towards the printer.

4

Slide the paper guides snugly against the transparencies.

5

Choose the print settings that match the type and size of the transparencies.

6

Print the transparencies.

7

The printer waits for transparencies to dry before releasing them automatically. Press the

Resume Button

to continue printing.

1

Tear off the number of sheets (up to 20) you need.

2

Tear off and discard the perforated strips, if any.

3

Slide out the paper guides, and remove all paper from the IN tray.

4

Raise the OUT tray and leave it in the Up position.

5

Put the paper in the IN tray so that the unattached edge is at the top of the stack. Insert the first edge into the IN tray until it stops. Make sure the IN tray is pushed in.

6

Slide paper guides snugly against the sheets.

7

Choose the appropriate paper type, size, and orientation.

8

Print the banner.

1

Load paper in the IN tray.

2

Slide the paper guides snugly against the sheets.

3

Choose the print settings that match the type and size of your poster.

4

Print your poster.

See next page

22

2

Using Your Printer Software

HP print settings to choose

Page Setup

- Paper Size: Choose appropriate size

- Orientation: Choose appropriate orientation

Paper Type/Quality

- Paper Type: Choose transparency type

- Print Quality: Choose

Normal

or

Best

Layout

- Pages per Sheet:

1

- Print Both Sides: Unchecked

2

Guidelines to remember

• For best results, use HP Premium Inkjet Transparency Film or

HP Premium Inkjet Rapid-dry Transparencies.

Page Setup

- Paper Size: Choose

U.S. Letter Banner

or

A4 Banner

- Orientation: Choose appropriate orientation

Paper Type/Quality

- Paper Type: Choose

Plain Paper

or

HP Banner Paper

- Print Quality: Choose

Normal

Layout

- Pages per Sheet:

1

- Print Both Sides: Unchecked

Page Setup

- Paper Size: Choose appropriate size

- Orientation: Choose appropriate orientation

Paper Type/Quality

- Paper Type: Choose

Plain Paper

- Print Quality: Choose

Normal

Layout

- Pages per Sheet: Choose

2x2 Poster, 3x3 Poster, or 4x4 Poster

- Print Both Sides: Unchecked

• When printing banners, be sure that the OUT tray is raised into the up position and the IN tray is pushed in.

• For best results, use HP Banner Paper.

• Trim the edges on each sheet and tape the sheets together.

23

2

Using Your Printer Software

.

What do you want to print

Manual Two-Sided Printing

Book Binding

2

Tablet Binding

What you need to do

1

Remove all paper from the OUT tray.

2

Load paper into the IN tray.

3

Slide the paper guides snugly against the sheets.

4

In the

Layout

dialog box, click

Print Both Sides

, then select either the

Book

or

Tablet

icon, and uncheck

Automatic

.

5

Choose the print settings that match the type and size of your paper.

6

Begin printing.

7

Carefully follow the reloading instructions displayed on your computer screen.

8

When the paper is properly reloaded, click

Continue

in the message box on your computer screen.

Iron-on transfers

1

Slide out both of the paper guides, and remove all paper from the IN tray.

2

Load the transfer paper, one sheet at a time on top of other paper in the IN tray, transparent side (or the side on which you wish to print) down.

3

Slide the paper guides snugly against the sheets.

4

Choose the print settings that match the type and size of your iron-on transfers.

5

Print your transfers.

See next page

24

2

Using Your Printer Software

HP print settings to choose Guidelines to remember

Page Setup

- Paper Size: Choose appropriate size

- Orientation: Choose appropriate orientation

Paper Type/Quality

- Paper Type: Choose appropriate type

- Print Quality: Choose

Normal

2

Layout

- Pages per Sheet:

1

- Print Both Sides: Check this box, then choose the

Book

icon (for binding on the side) or

Tablet

icon

(for binding at the top). Uncheck

Automatic

.

• You can do manual Two-Sided Printing with either the Rear

Access Door or Automatic Two-Sided Printing Module attached.

• The printer automatically prints the odd-numbered pages first. The printer then displays a message on your computer screen, telling you how to reload the paper for printing the even-numbered pages.

Page Setup

- Paper Size: Choose appropriate size

- Orientation: Choose appropriate orientation

Paper Type/Quality

- Paper Type: Choose

HP Premium Inkjet Paper

- Print Quality: Choose

Best

, then check

Mirrored

Printing

Layout

- Pages per Sheet:

1

- Print Both Sides: Unchecked

• When you print a mirrored-image document, the text and pictures are flipped horizontally from what you see on your computer screen.

• For best results, use HP Iron-On T-Shirt Transfers.

25

26

2

Using Your Printer Software

HP DeskJet 900 Series Utility Window

The HP DeskJet 900 Series Utility is located in the Utilities folder on your hard drive’s main directory. The HP DeskJet 900 Series Utility window has six panels, as shown below:

2

Select

, which allows you to select the

HP DeskJet 970C

from the list of

printers connected to your computer (see “Select Panel” on page 27)

WOW!

, which demonstrates the HP DeskJet 970C’s print quality

Ink Level

, which displays the approximate amount of ink remaining in each print cartridge

Test

, which allows you to print a test document

Clean

, which allows you to automatically clean your print cartridges

Calibrate

, which allows you to automatically align the Color and Black print cartridges

Simply click a panel, then choose your option(s).

2

Using Your Printer Software

Select Panel

Use this panel when any of the functions on the Utility window prompt you to select a printer. For example, if you want to calibrate your printer by choosing the

Calibrate

2

selected.

To select your printer from within the

HP DeskJet 900 Series Utility

window:

1

Click the

Select

panel on the

Utility

window.

2

Select the type of connection between your printer and computer (either

USB

or

AppleTalk

).

3

If you are on a large AppleTalk network, choose the printer

Zone

.

4

In the

Connect To

: list, choose the

DeskJet 970C

.

27

28

2

Using Your Printer Software

NOTES:

2

3

Using and Caring for Your

Print Cartridges

2

Print Cartridge Status

Print Cartridge Status Light

The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wrong print cartridge type. If the problem is low ink, the light will stop flashing when you open the top cover. For any other print cartridge related problem, the Print Cartridge Status Light will continue to flash.

To check the status of your print cartridges, open the printer’s top cover. The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge Status icons.

Color print cartridge low on ink

Black print cartridge low on ink

Problem with black print cartridge

Problem with color print cartridge

Print cartridges OK

Yellow indicator arrow

29

3

Using and Caring for Your Print Cartridges

When the Print Cartridge Status Light flashes, open the printer’s top cover and follow the instructions below.

If the arrow points to...

Problem with color print cartridge

Problem with black print cartridge

2

It means...

The print cartridge is either:

• missing

• improperly installed

• the wrong print cartridge for the printer

• defective

The print cartridge is either:

• missing

• improperly installed

• the wrong print cartridge for the printer

• defective

To solve the problem...

1

Insert print cartridge if there is none.

2

Reinsert print cartridge if there is one.

3

If the above do not solve the problem, verify the cartridge is an

HP C65

78

Series cartridge.

4

If the problem persists, replace the cartridge.

1

Insert print cartridge if there is none.

2

Reinsert print cartridge if there is one.

3

If the above do not solve the problem, verify the cartridge is an

HP 516

45

Series cartridge.

4

If the problem persists, replace the cartridge.

Color print cartridge low on ink Color print cartridge is running low on ink.

Consider replacing the color cartridge with an HP C65

78

Series cartridge.

Black print cartridge low on ink

Print cartridges OK

Black print cartridge is running low on ink.

Consider replacing the black cartridge with an HP 516

45

Series cartridge.

Print cartridges are operational.

No problems.

30

3

Using and Caring for Your Print Cartridges

Replacing Print Cartridges

Note:

2

carefully. The print cartridge numbers for your printer are:

Black HP 516

45

Series

Tri-Color HP C65

78

Series

Note:

When a print cartridge runs out of ink, leave the empty cartridge in the cradle until you can replace it. The printer does not print with only one print cartridge in the cradle.

To replace a print cartridge:

1

Press the Power Button to turn on the printer. The print cartridges will move.

2

Open the top cover and raise the cradle latch.

3

Lift the print cartridge out of the cradle and discard it.

Black Tri-Color

Warning

Keep print cartridges out of the reach of children.

4

Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape.

Do NOT touch the ink nozzles

Remove the protective vinyl tape

Do NOT touch or remove the copper contacts

31

32

3

Using and Caring for Your Print Cartridges

Warning

Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connection. Also,

do NOT remove the copper strips; these are required electrical contacts.

5

2

6

Close the cradle latch. When the latch is fully closed, you will hear a click.

7

Load plain white paper in the IN tray.

8

Close the top cover, then a calibration page will print.

Note:

Any time you install a valid print cartridge, the printer software prints a calibration page to ensure your print quality. If you are in the middle of printing and stop to change a print cartridge, the software will wait until your printing has completed before it executes the calibration test.

9

If the Print Cartridge Status Light continues to blink after you install the new print cartridge, check the part number on the print cartridge to ensure you installed the correct one.

3

Using and Caring for Your Print Cartridges

Storing Print Cartridges

To maintain excellent print quality from your print cartridges:

2

(60-78˚ F or 15.6-26.6˚ C), until you are ready to use them.

Once installed, leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged.

If you store an unsealed print cartridge, do so in an airtight plastic container.

Do not unplug the printer until printing is complete and the print cartridge cradles have returned to their home position on the right side of the printer. The print cartridges will dry out if not stored in their home position.

Warning

Use only the Power Button on the front of the printer to turn the printer on or off. Using a power strip, surge protector, or a wall-mounted outlet switch to turn the printer on or off may cause premature failure.

33

34

3

Using and Caring for Your Print Cartridges

Cleaning Print Cartridges

When Do You Need to Clean?

Clean the print cartridges if your printed page is missing lines or dots,

2

or if it contains ink streaks.

If You See Missing Lines or Dots...

Clean the print cartridges from the

HP DeskJet 900 Series Utility

window by doing the following:

1

Double-click the

HP DeskJet 900 Series Utility

icon in the Utilities folder on your hard drive’s main directory.

2

Click the

Clean

panel, then click the

Clean

button and follow the instructions displayed on your screen.

Note:

Unnecessary cleaning wastes ink and shortens the life of the print cartridge.

If You See Ink Streaks...

Clean the print cartridges and the print cartridge cradle by following the instructions below.

1

Double-click the

HP DeskJet 900 Series Utility

icon in the

sn ame jstujn d am noft juestk labore qusft v d kitft ghockno

Utilities folder on your hard drive’s main directory.

Caution

2

Click the

Clean

tab, then click the

Clean

button. If this does not prevent streaks, follow the instructions for “Manually Cleaning the Print Cartridges” below.

Be careful not to get ink on your hands or clothing.

3

Using and Caring for Your Print Cartridges

Manually Cleaning the Print Cartridges and Print Cartridge Cradle

In order to properly clean the print cartridges and cradle, you will need distilled or bottled water and cotton swabs or a similar lint-free absorbent material that will not stick to the cartridges.

2

Manually Cleaning the Print Cartridges

1

Press the Power Button to turn the printer on, then lift the top cover.

2

After the print cartridges move to the center and stop, unplug the power cord from the back of the printer.

Warning

Keep new and used print cartridges out of the reach of children.

3

Remove the print cartridges and place them wide side down on a piece of paper.

Caution

Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connection. Also,

do NOT remove the copper strips; these are required electrical contacts.

4

Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.

5

Clean the face and edges of the print cartridge as shown.

DO NOT wipe the nozzle plate.

Do NOT clean nozzle plate

6

Inspect the cartridge for fibers on the face and edges. If fibers are still present, repeat the cleaning process.

Clean

Caution

7

Repeat the cleaning process for the other print cartridge.

Once you’ve removed the print cartridges, make sure that they are not outside of the printer longer than 30 minutes.

35

36

3

Using and Caring for Your Print Cartridges

Manually Cleaning the Print Cartridge Cradle

1

Using clean, moistened swabs, wipe the underside of each wall of the cradle.

2

2

Repeat until no ink residue is seen on a clean swab.

3

Reinsert the print cartridges, then close the printer’s top cover.

4

Load white paper into the IN tray.

5

Reinsert the electrical power cord into the back of the printer.

6

Print a test page. Double-click the

HP DeskJet 900 Series Utility

icon in the

Utilities folder on your hard drive’s main directory, click the

Test

tab, then click the

Test

button.

Note:

If streaking still appears, repeat the procedure until the test printout is clean. You will find additional maintenance tips at

http://www.hp.com/support/home_products.

3

Using and Caring for Your Print Cartridges

Damage Resulting from Refilling the Print Cartridges

To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP DeskJet printers, including genuine factory-filled HP

2

print cartridges.

Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties.

Note:

When buying replacement print cartridges, check the part numbers carefully. The print cartridge numbers for your printer are:

Black HP 516

45

Series

Tri-Color HP C65

78

Series

37

38

3

Using and Caring for Your Print Cartridges

NOTES:

2

4

Getting Help When Things Go Wrong

Basic Troubleshooting

The following table lists the most common printing problems and their solutions.

What if...

Check this...

You have problems with installation.

Printer software isn’t working from the CD.

Something unexpected happened during installation or you need to uninstall the printer driver for any reason.

Text or graphics are in the wrong place.

The printer is really slow.

1

• Make sure your printer is on and all connections are secure.

• Close any virus protection programs that are running on your computer.

• Insert the printer software CD into your computer, select

Uninstall

from the

Installer, then repeat the installation procedure.

• If you have been using Apple’s QuickDraw GX software, turn it off. Your HP DeskJet printer is not compatible with QuickDraw GX.

• If you are still having problems with the installation, call an authorized HP dealer or HP Customer Care representative. For the phone number of the support center

nearest you, see “HP Customer Care by Phone” on page 46.

• Make sure your CD-ROM drive is working by inserting a CD that you know works.

• If you suspect the CD is flawed, see “HP Customer Care by Phone” on page 46.

2

Insert the printer software CD into your computer.

Select

Uninstall

from the Installer, then repeat the installation procedure.

• Make sure you have selected the correct orientation (portrait or landscape) on the

Page Setup

dialog box. See“Page Setup - Controlling Page Layout” on page 10.

• Make sure the media is correctly oriented in the IN tray.

• Make sure the paper guides fit snugly against the media.

• Check the amount of RAM and processor speed in your computer (see page 57).

• Having less than 100 MB of free space on your computer’s hard drive can mean longer processing times.

• Check the printer driver that you are using. Be sure to regularly check the HP web site at

http://www.hp.com/support/home_products

for the most recent software updates.

• Large, complex documents containing graphics or photographs print slower than text-only documents.

• When printing photographs, select

Best

or

Normal

print quality.

• You may be running numerous software programs simultaneously. Exit one or more of the programs.

• Third-party devices connected between your printer and your computer can slow the printer.

• Printing over a network can cause the printer to print slower.

39

40

4

Getting Help When Things Go Wrong

What if...

No page came out of the printer.

A blank page came out of the printer.

Something is missing from the page.

Text is printing off the edge of the page.

Check this...

• Make sure the power is on and all connections are secure.

• Make sure the printer cover is closed.

• Make sure the media is correctly loaded in the IN tray.

• If the Power Light is blinking, the printer is processing information. Be patient.

• If the Resume Light is blinking, press the Resume Button.

• If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print

Cartridge Status, and verify that the print cartridge cradle contains properly installed print cartridges.

• Determine whether paper is stuck in the printer. If it is, see “Clearing a Paper Jam” on page 43.

• Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in place.

• Make sure you have removed the protective piece of vinyl tape on each of the print

cartridges. See “Replacing Print Cartridges” on page 31.

• Lift the printer cover and check the Print Cartridge Status icons to make sure you

are not out of ink. See “Print Cartridge Status” on page 29.

• If you are trying to print a fax:

1

Save the fax in a graphic format (such as TIFF).

2

Place it in a word processing document, and print from there.

• Make sure you have set the correct margins.

• Make sure the margins are within the printable area. See “Minimum Printing

Margins” on page 59.

• Make sure the text and graphics are scaled correctly in your document.

• Make sure the margins are set correctly in your software program.

• Make sure the text and graphics in your document fit within the printable area of

the page. See “Minimum Printing Margins” on page 59.

• Make sure you have selected the right paper size from the

Page Setup

dialog box.

See “Page Setup - Controlling Page Layout” on page 10.

4

Getting Help When Things Go Wrong

What if...

Check this...

The print quality is poor.

Colors are wrong or missing.

• Verify that you removed the protective vinyl tape from the print cartridge.

• Check the print cartridges status. See “Print Cartridge Status” on page 29.

• You might need to clean your color print cartridge. See “Cleaning Print Cartridges” on page 34.

• Click the

Revert to Defaults

button in the

Color

tab of the

Print

dialog box. See

“Print Dialog Box” on page 12.

Banners aren’t printing correctly.

• Make sure the OUT tray is up.

• Make sure you selected the paper size

U.S. Letter Banner

or

A4 Banner

on the

Page Setup

dialog box. See “Page Setup - Controlling Page Layout” on page 10.

• If several sheets feed into the printer together, unfold and refold the paper.

• If the paper creases going through the printer, the paper might be unsuitable for banner printing.

Watermark is off-center.

• Make sure you are using media intended for HP DeskJet printers, and that the media is loaded print side down.

• Make sure you have selected the correct paper type on the

Paper Type/Quality

dialog box. See “Paper Type/Quality” on page 14.

• If the printing appears faded or dull, click

Normal

or

Best

instead of Draft on the

Paper Type/Quality

dialog box. See “Paper Type/Quality” on page 14.

• If the colors bleed or the ink smears, click

Normal

or

Draft

instead of Best on the

Paper Type/Quality

dialog box. See “Paper Type/Quality” on page 14. You may

also want to decrease ink

Density

or increase

Dry Time

.

1

Choose

Print

from the

File

menu.

2

Choose

Ink Controls

from the

General

menu.

3

Use the sliders to adjust ink density and ink drying time.

• Make sure you are not out of ink. See “Replacing Print Cartridges” on page 31.

• You might need to clean the print cartridges. See “Cleaning Print Cartridges” on page 34.

• If the color ink and black ink aren’t lining up on the printed page, go to the

HP

DeskJet 900 Series Utility

located in the Utilities folder in your hard drive’s main directory, click the

Calibrate

tab, then click the

Align

button. See “HP DeskJet

900 Series Utility Window” on page 26.

Print Both Sides

was selected, but printing is only on one side of the paper.

• When you create the image, keep in mind how the watermark scaling options affect the placement of the image. The software determines placement of the watermark based on the location of the upper-left and lower-right corners of the image. In your drawing program, you can place a dot above and to the left of the image in the watermark to define the corner. If you don’t want the dot to be visible in your printed document, make the dot white.

• Re-attach the Automatic Two-Sided Printing Module. See “Installing the Automatic

Two-Sided Printing Module” on page 3.

• Make sure you selected

Automatic

on the

Layout

dialog box. See “Layout” on page 14.

• Turn

Background Printing

on. See “Background Printing” on page 16.

41

42

4

Getting Help When Things Go Wrong

What if...

In Two-Sided Printing, the binding margin appears in the wrong place.

Check this...

• Check the

Page Setup

dialog box to ensure you have checked

Two Sided Safe

Margins

and selected the correct paper orientation. See “Page Setup - Controlling

Page Layout” on page 10.

• Make sure you selected the right

Binding

option in the

Layout

dialog box. See

“Layout” on page 14.

• Turn

Background Printing

on. See “Background Printing” on page 16.

Print order (front to back, or back to front) isn’t working.

Print Cartridge Status Light won’t stop blinking.

The printer is jammed.

You have printing problems on a networked printer.

• See “Print Cartridge Status” on page 29.

• Make sure the printer’s top cover is closed.

• See “Clearing a Paper Jam” on page 43.

• Make sure the printer has not been renamed. If the printer has been renamed, return the printer name to HP DeskJet 970C.

• Do not rename the printer icon if you are using a JetDirect 300X External Print

Server.

• Do not rename the printer while it is printing.

4

Getting Help When Things Go Wrong

Clearing a Paper Jam

If the paper jams in the printer:

1

Pull the paper out of either the IN tray or the OUT tray.

2

Press the Resume Button on the front of the printer to clear the paper jam.

3

If the paper jam has cleared, print your document again. If the paper jam was not cleared by pressing the Resume Button, and you can not remove the jammed paper from the front of the printer, follow the steps below.

If the Automatic Two-Sided Printing

Module is attached and the paper jam is in the Module:

1

Press the button on top of the Two-

Sided Printing Module and lower the access door.

2

Pull the jammed paper out of the

Module, then close the access door.

3

If the paper jam has cleared, print your document again.

If the Automatic Two-Sided Printing

Module is attached and the paper jam is in the back of the printer:

1

Simultaneously press the release buttons, located on each side of the module, to remove the module.

2

Pull the jammed paper out of the printer, then replace the Module.

Press top button to access rollers

Press buttons to remove Module

43

44

4

Getting Help When Things Go Wrong

If the Rear Access Door is attached and the paper jam is in the back of the printer:

1

Turn the knob on the Rear Access Door (counter- clockwise) and remove the door.

2

Pull the jammed paper out of the printer, then replace the Rear Access Door.

Note:

If you were printing labels, see if a label has come unglued from a label sheet while going through the printer.

Note:

If after clearing the paper jam the print cartridge cradle sticks, remove

and reinstall the print cartridges. For instructions, see “Replacing Print

Cartridges” on page 31.

4

Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice.

Should you need help, however, HP Customer Care’s award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having.

Whether online, by fax, or by phone, you’ll find the support you need—and you’ll find it fast.

Electronic Support Information

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer.

HP Customer Care Online

Click your way to a quick solution!

A great place to go for answers to questions about HP products is HP

Customer Care online at

http://www.hp.com/support/

home_products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.

HP Customer Care User Forums

They’re friendly. They’re informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for.

You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators. You can access the user forums directly from

http://www.hp.com/support/home_products.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides several options for getting printer software and updates:

Download the printer software by accessing

HP’s web site:

http://www.hp.com/support/home_products.

If you are in the U. S. and need a software update, you can order by calling

(661) 257-5565. Software updates are available for the cost of the CDs plus shipping.

If you are outside the U.S. and cannot download the driver from HP’s web site, call the

HP Customer Care Center nearest you. See

page 46.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call the HP

Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

45

46

4

Getting Help When Things Go Wrong

HP Customer Care by Phone

Within 90 days from the time of your purchase, telephone support is provided to you free of charge.

However, if you are calling long distance, long-distance charges may apply. Before placing a call for help, please make sure that:

You have checked your Quick Start Poster and this User’s Guide for installation and troubleshooting tips.

You have the following information available:

Your printer’s serial number (the label is on the printer’s bottom).

Your printer’s model number (the label is on the front of the printer).

The model of the computer.

The version of the printer and software program (if applicable).

If you need help from a service technician, call us while you’re in front of your computer and printer.

That way we can help you with your questions immediately!

Africa/Middle East

Argentina

Australia

Austria

Belgium (Dutch)

Belgium (French)

Brazil

Canada

China

Czech Republic

Denmark

Finland

France

Germany

Greece

Hong Kong

41 22/780 41 11

541781-4061/69

61 3 92728000

43 (0)660 6386

32 (0)2 62688 06

32 (0)2 6268807

55 11 829-6612

(905) 206-4663

86 10 6262 3888 610

42 (2) 471 7321

45 (0) 39 294099

358 (9)2034 7288

33 (0)143623434

49 (0) 180 5258 143

30 1 689 64 11

(800) 96 7729

Hungary

India

Indonesia

Ireland

Israel

Italy

Japan, Tokyo

Japan, Osaka

36 (1) 252 4505

91 11 682 60 35

6221 350 3408

353 (0) 1662 5525

972-9-9524848

39 (0)2 264 10350

81 3 3335-8333

81 6 838 1155

Korea

Malaysia

82 2 3270 0700

03 2952566

Mexico D.F.

326 46 00

Mexico, Guadalajara 669 95 00

Mexico, Monterrey

Middle East/Africa

Netherlands

New Zealand

Norway

378 42 40

41 22/780 41 11

31 (0)20 606 8751

(09) 356-6640

47 (0)22 116299

Philippines

Poland

Portugal

Russia

Singapore

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

United Kingdom

U. S.

Venezuela

65 272 5300

(+48) 22 519 06 00

351 (0) 144 17 199

7095 923 50 01

65 272 5300

34 (9) 02321 123

46 (0)8 6192170

41 (0)84 8801111

886 2-2717-0055

(66-2) 661 4011

90 1 224 59 25

44 (0) 171 512 5202

(208) 344-4131

58 2 239 5664

After the Warranty

You can still get help from HP for a fee. Prices are subject to change without notice. (Online help is still available for free!)

For quick questions in the United States only, call (900) 555-1500. The charges are $2.50 per minute and begin when you connect with a service technician.

For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or

MasterCard.

If, during your phone call, it is determined that your printer requires repair and you are within your printer’s hardware warranty period, your phone charges will be reversed.

Extended Warranty Options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:

Consult your reseller to get extended coverage.

If your reseller does not offer service contracts, please call HP directly and ask about our

HP Service Agreements. In the U.S., call (800) 446-0522; in Canada, call

(800) 268-1221. For HP Service Agreements outside the U.S. and Canada, contact your local

HP Sales Office.

5

Supplies and Accessories

Part Name

Interface Cables

HP IEEE 1284-Compliant Parallel Interface Cable

Part Description Part Number

With one 1284-A connector for the computer port and one

1284-B connector for the printer port.

- 2-meter length

- 3-meter length

2-meter length

C2950A

C2951A

C6518A HP USB-Compliant Interface Cable

HP JetDirect Print Servers

HP JetDirect 300X External Print Server

Print Cartridges

Print Cartridge

Print Cartridge

Power Cords

Power Cord

Power Cord

Power Cord

Power Cord

Power Cord

Power Cord

Power Cord

Power Cord

Power Cord

Other Replaceable Parts

DJ970C Series Printer Top Cover

DJ970C Series Printer Cleanout

DJ970C Series Automatic Two-Sided Printing Module

Ethernet/802.3 RJ-45 (10Base-T/100Base-Tx) Single Port

Black

Tri-color

U.S., Canada, Brazil, Latin America, Saudi Arabia

Japan

U.K., Singapore, Malaysia, Middle East, Hong Kong

South Africa

India

Australia, Argentina

China, Taiwan, Philippines

Korea

Europe, Jordan, Lebanon, North Africa, Israel, Russia, Baltic countries, Thailand, Indonesia, Caribbean, Latin America

Access Door Assembly

Access Door Assembly

J3263

HP 51645 Series

HP C6578 Series

8120-8330

8120-8336

8120-8341

8120-8347

8120-8345

8120-8337

8120-8346

8120-8339

8120-8340

C6426-60010

C6426-60038

C6426-60033

47

48

5

Supplies and Accessories

Printer Quick Start Posters and User’s Guides for

Macintosh

Most HP printer documentation is available for viewing and printing at

2

Language

Quick Start Poster

Part Numbers

Dutch C6429-90115

English C6429-90107

French C6429-90108

German C6429-90109

Greek C6429-90116

Italian C6429-90110

Japanese C6429-90111

Portuguese C6429-90114

Spanish C6429-90112

Swedish C6429-90113

Turkish C6429-90117

User’s Guide

Part Numbers

C6429-90103

C6429-90096

C6429-90097

C6429-90098

C6429-90099

C6429-90100

C6429-90104

C6429-90101

C6429-90102

5

Supplies and Accessories

Paper and Other Media

Availability of special media varies by country.

Paper Type

HP Bright White Inkjet Paper

HP Premium Inkjet Paper

HP Premium Inkjet Heavyweight Paper

HP Professional Brochure & Flyer Paper, Matte

HP Photo Paper, Two-Sided, Satin/Glossy

HP Premium Photo Paper, Glossy

HP Premium Plus Photo Paper, Glossy

HP Premium Plus Photo Paper, Matte

HP Premium Plus Photo Paper, Glossy Snapshot

HP Premium Inkjet Transparency Film

HP Premium Inkjet Rapid-dry Transparencies

HP Banner Paper

HP Matte Greeting Cards, White/Quarter-fold

HP Felt-textured Greeting Cards, Ivory/Half-fold

HP Iron-on T-Shirt Transfers

HP Restickables, Large Round Inkjet Stickers

HP Restickables, Large Square Inkjet Stickers

2

Description

A4 (210 x 297 mm), 200 sheets

A4 (210 x 297 mm), 500 sheets

U.S. letter, 200 sheets

U.S. letter, 500 sheets

A4 (210 x 297 mm), 200 sheets

U.S. letter, 200 sheets

A4 (210 x 297 mm), 100 sheets

U.S. letter, 100 sheets

U.S. letter, 50 sheets

Asian A4 (210 x 297 mm), 20 sheets

European A4 (210 x 297 mm), 20 sheets

U.S. letter, 20 sheets

Asian A4 (210 x 297 mm), 15 sheets

European A4 (210 x 297 mm), 15 sheets

U.S. letter, 15 sheets

Asian A4 (210 x 297 mm), 20 sheets

European A4 (210 x 297 mm), 20 sheets

U.S. letter, 20 sheets

European A4 (210 x 297 mm), 20 sheets

U.S. letter, 20 sheets

European (4 x 6 in finished size), 20 sheets

U.S. (4 x 6 in finished size), 20 sheets

A4 (210 x 297 mm), 20 sheets

A4 (210 x 297 mm), 50 sheets

U.S. letter, 20 sheets

U.S. letter, 50 sheets

A4, (210 x 297 mm), 50 sheets

U.S. letter, 50 sheets

A4, (210 x 297 mm), 100 sheets

U.S. letter, 100 sheets

A4, (210 x 297 mm), 20 sheets, 20 envelopes

U.S. letter, 20 sheets, 20 envelopes

U.S. letter, 20 sheets, 20 envelopes

European A4, (210 x 297 mm), 10 sheets

Asian A4, (210 x 297 mm), 10 sheets

U.S. letter, 10 sheets

U.S. letter, 10 sheets (90 stickers)

U.S. letter, 10 sheets (90 stickers)

Part Number

C6933A

C6832A

C6831A

C6951A

C6950A

C6945A

C6944A

C3832A

C3835A

C3828A

C3834A

C6053A

C6051A

C1821A

C1820A

C6042A

C1812A

C6828A

C6050A

C6065A

C6049A

C6822A

C6823A

C5977A

C1825A

C5976A

C1824A

51634Z

51634Y

C1853A

C1852A

C6955A

C6765A

C1847A

C1846A

C6043A

C6040A

C6039A

Note:

To find out which recycled papers are recommended for your printer, contact your local HP Sales Office and ask for the HP Inkjet Printer Family Paper Specifications Guide,

HP part number 5961-0920.

49

50

5

Supplies and Accessories

Ordering Information

To order printer supplies or accessories, call your nearest HP dealer or call HP

DIRECT at the following numbers for fast shipping service.

2

In the U.S., you can buy supplies directly from HP at www.hp.com/go/shopping

(the HP Shopping Village).

Argentina

Country

Australia/New Zealand

Austria - South-East Area

Brazil

Canada

Chile

Denmark

Finland

France

Germany

International Sales Branch

Italy

Phone or Fax

(54 1) 787-7100

Fax: (54 1) 787-7213

(03) 895-2895

(43-0222) 25 000, ext. 755

Fax: (43-0222) 25 000, ext. 610

Centro de Informações HP

Grande São Paulo: 822-5565

Demais localidades: 0800-157751

Fax: (011) 829-7116

Canada: (800) 387-3154,

(905) 206-4725

Fax: (905) 206-3485/-3739

Toronto: (416) 671-8383

(56 2) 203-3233

Fax: (56 2) 203-3234

45 99 14 29

Fax: 42 81 58 10

(90) 8872 2397

Fax: (90) 8872 2620

(1) 40 85 71 12

Fax: (1) 47 98 26 08

07031-145444

Fax: 07031-141395

(41) 22 780 4111

Fax: (41) 22 780-4770

02/9212.2336/2475

Fax: 02/92101757

Address

Hewlett-Packard Argentina

Montañeses 2150 1428

Buenos Aires, Argentina

China Resources Bldg.

26 Harbour Road

Wanchai, Hong Kong

Hewlett-Packard Ges.m.b.H.

Ersattzteilverkauf Lieblg. 1

A-1222 Wien

Centro de Informações HP

Hewlett-Packard Brasil S.A.

Caixa postal 134, Rua Clodomiro Amazonas, 258

CEP 04534-011, São Paulo - SP

Hewlett-Packard (Canada) Ltd.

5150 Spectrum Way

Mississauga, Ontario L4W 5G1

Hewlett-Packard de Chile SA

Av. Andres Bello 2777, Oficina 1302

Las Condes, Santiago, Chile

Hewlett-Packard A/S

Kongevejen 25, 3460 BIRKEROD

Hewlett-Packard Oy

Varaosamyynti, Piispankalliontie 17

02200 ESPOO

EuroParts

77 101 avenue du Vieux Chemin de Saint-Denis

92625 GENNEVILLIERS

Hewlett-Packard GmbH, HP Express Support

Ersatzteil-Verkauf, Herrenberger Str. 130 71034

BÖBLINGEN

Hewlett-Packard S. A., ISB

39 rue de Veyrot 1217 MEYRIN 1

GENEVE - SUISSE

Hewlett-Packard Italiana S. P. A.

Ufficio Parti di ricambio

Via G. Di Vittorio, 9

20063 Cernusco s/N (MI)

5

Supplies and Accessories

Japan

Country

Latin America

Mexico

Netherlands

Norway

Spain

Sweden

Switzerland

United Kingdom

United States

Venezuela

Phone or Fax

(03) 3335-8333

2

(305) 267-4220

Fax: (305) 267-4247

(52 5) 258-4600

Fax: (54 1) 258-4362

0 33 450 1808

Fax: 0 33 456 0891

22735926

Fax: 22735611

1 6 31 14 81

Fax: 1 6 31 12 74

8-4442239

Fax: 8-4442116

056/279 286

Fax: 056/279 280

+44 1765 690061

Fax: +44 1765 690731

+44 181 568 7100

Fax: +44 181 568 7044

+44 1734 521587

Fax: +44 1734 521712

(800) 227-8164

(58 2) 239-4244/4133

Fax: (58 2) 207-8014

Elsewhere in the world

Address

Hewlett-Packard Japan Ltd. 29-21

Takaido-Higashi 3-chome, suginami-ku

Tokyo 168-8585

5200 Blue Lagoon Drive, Suite 950

Miami, FL 33126

Hewlett-Packard de México, S.A. de C.V

Prolongación Reforma #470

Colonia Lomas de Santa Fe,

C.P. 01210 México, D.F.

Hewlett-Packard Nederland B. V.

Parts Direct Service

Basicweg 10

3821 BR AMERSFOORT

Hewlett-Packard Norge A/S, Express Support

Drammensveien 169-171

0212 Oslo

Hewlett-Packard Espanola S.A.

Departamento de Venta de Piezas

Ctra N-VI, Km. 16,500

28230 LAS ROZAS, Madrid

Hewlett-Packard Sverige AB

Skalholtsgatan 9, Box 19

164 93 KISTA

Elbatex Datentechnik AG

Schwimmbastrasse 45, 5430 WETTINGE

Express Terminals, 47 Allhallowgate

Ripon, North Yorkshire

Parts First, Riverside Works

Isleworth, Middlesex, TW7 7BY

Westcoast, 28-30 Richfield Ave.

Reading, Berkshire, RG1 8BJ

Hewlett-Packard de Venezuela C.A.

Tercera Transversal de Los Ruices Norte

Edificio Segre, Caracas 1071, Venezuela

Apartado Postal 50933, Caracas 1050

Hewlett-Packard Company

Intercontinental Headquarters

3495 Deer Creek Road,

Palo Alto, CA 94304, U.S.A.

51

52

5

Supplies and Accessories

NOTES:

2

A

Setup Instructions

Using a USB Connection

You can connect your HP DeskJet 900 Series directly to your computer using a

USB cable if your computer supports USB (Universal Serial Bus). Before you connect your printer to your computer, make sure your configuration meets these requirements:

Your computer must support USB

You will need a USB-compliant interface cable, such as HP Part Number C6518A

Your computer must be turned on and running MacOS 8.1 or higher

1

Attach Automatic Two-Sided Printing Module a

Turn knob on printer’s Rear Access Door counter-clockwise and remove door.

b

Insert module into back of printer.

2

Plug in Electrical Power Cord

53

54

A Setup Instructions

3

Load White Paper

Printable Side

4

Insert Print Cartridge a

Press Power Button to turn on printer.

b

Remove vinyl tape from print cartridges.

Do NOT touch or remove copper strip on print cartridges.

c

Open top cover, then insert print cartridges.

d

Close top cover.

Printer will print a calibration page.

4a

4b

Black Tri-Color

4c, d

A Setup Instructions

5

Connect USB Cable

You can connect to any USB port.

A USB cable, such as an HP

USB-Compliant Interface Cable

(part number C6518A), should be purchased separately.

6

Install Printer Software a

Insert the HP Printer Software CD into your CD-ROM drive.

b

Double-click the HP DeskJet 900 Series Installer icon.

c

Follow the on-screen instructions to complete the installation.

Your computer will restart when the installation is complete.

d

After your computer restarts, the DeskJet 900 Series Utility (Select Printer) dialog box opens.

Follow the instructions in this dialog box to select the HP DeskJet 900 Series printer.

55

56

A Setup Instructions

Using an AppleTalk Connection

You can print to an HP DeskJet 900 Series printer using an AppleTalk network connection if your printer is turned on and connected to your AppleTalk network with an HP JetDirect 300X External Print Server. To set up an AppleTalk printer connection:

Your HP DeskJet 900 Series printer must be turned on and connected to your

AppleTalk network with an HP JetDirect 300X External Print Server

Your computer must be turned on and connected to your AppleTalk network

AppleTalk must be active on your computer

Your computer must be running MacOS 7.6.1 or higher

If your configuration meets these requirements, see “AppleTalk Network

Connection” on page 7 to set up an AppleTalk network connection.

Connecting Your Printer to an HP JetDirect 300X External Print Server

If you would like to print to an HP DeskJet 900 Series printer but your printer is not connected to an HP JetDirect 300X External Print Server, connect the printer to an HP JetDirect 300X External Print Server according to the instructions that

came with the print server, then see “AppleTalk Network Connection” on page 7 to

set up an AppleTalk network connection.

B

Specifications

DeskJet 970Cxi model no. C6429A

DeskJet 970Cse model no. C6429B

Black Text Print Speed*

Draft: 12 pages per min.

Mixed Text with Color Graphics Print Speed*

Draft: 10 pages per min.

Duty Cycle

5,000 pages per month

Black TrueType™ Text Resolution

(depends on paper type)

Draft:

Normal:

Best:

300 x 600 dpi

600 x 600 dpi

600 x 600 dpi

Color Resolution (depends on paper type)

Draft: 300 x 600 dpi

Print Technology

Drop-on-demand thermal inkjet printing

Software Compatibility

USB Connection: MacOS version 8.1 or later

AppleTalk Connection: MacOS version 7.6.1 or later

System Requirements

USB Connection:

PowerPC MacOS-based computer with a USB port

MacOS version 8.1 or later

32 MB RAM

8 MB (minimum) available hard-disk space

AppleTalk Connection:

68030 or 68040 Mac or PowerPC MacOS-based computer

MacOS version 7.6.1 or later

16 MB RAM

8 MB (minimum) available hard-disk space

Memory

2 MB built-in RAM, 4 KB buffer

Buttons/Lights

Cancel Button

Print Cartridge Status Light

Resume Button and Light

Power Button and Light

I/O Interface

Centronics Parallel, IEEE 1284-Compliant with

1284-B receptacle

Universal Serial Bus

Dimensions

With Automatic Two-Sided Printing Module:

440 mm wide x 196 mm high x 430 mm deep

17.32 in wide x 7.72 in high x 16.93 in deep

Without Automatic Two-Sided Printing Module:

440 mm wide x 196 mm high x 370 mm deep

17.32 in wide x 7.72 in high x 14.56 in deep

Weight

With Automatic Two-Sided Printing Module

6.8 kg (15 lb) without print cartridges

Without Automatic Two-Sided Printing Module

5.9 kg (15 lb) without print cartridges

Operating Environment

Maximum operating temperature:

41 to 104

˚

F, 5 to 40

˚

C

Humidity: 15 to 80% RH noncondensing

Recommended operating conditions for best print quality:

59 to 95

˚

F or 15 to 35

˚

C

20 to 80% RH noncondensing

Storage temperature: -40 to 140

˚

F, -40 to 60

˚

C

Power Consumption

2 watts average maximum when off

4 watts average maximum non-printing

25 watts average maximum when printing

Power Requirements

Input Voltage: 100 to 240 VAC (±10%)

Input Frequency: 50/60 Hz (±3 Hz)

Automatically accommodates the world-wide range of AC line voltages and frequencies.

* Approximate figures. Exact speed will vary depending on the system configuration, software program, and document complexity.

**A High Resolution Mode of 2400 x 1200 dpi is also available.

n

57

58

B Specifications

Declared noise emissions in accordance with ISO

9296

Sound power level, LWAd (1B=10dB): 5.9 B in Normal mode.

Sound pressure level, LpAm (bystander positions):

46 dB in Normal mode.

Media Weight

Paper:

U.S. Letter

Legal

60 to 90 gsm (16 to 24 lb)

75 to 90 gsm (20 to 24 lb)

Envelopes:

Cards:

75 to 90 gsm (20 to 24 lb)

110 to 200 gsm (110 lb index max)

Banner Paper: 60 to 90 gsm (16 to 24 lb)

Media Handling

Sheets:

Banners:

Envelopes:

Cards:

Transparencies: up to 30

Labels: up to 20 sheets of labels

(use only U.S. letter-sized or

A4-sized sheets)

OUT tray capacity: up to 50 sheets

Alignment

Vertical:

Skew: up to 150 up to 20 sheets up to 15 up to 45

+/- .058 mm (.002 in) in normal mode

+/- .152 mm (.006 in) on plain paper

+/- .254 mm (.010 in) on HP transparency films

Media Size

Paper:

U.S. Letter

Legal

Executive

A4

A5

B5-JIS

Custom Size:

216 x 279 mm (8.5 x 11 in)

216 x 356 mm (8.5 x 14 in)

184 x 279 mm (7.25 x 10.5 in)

210 x 297 mm

148 x 210 mm

182 x 257 mm

Width

Length

Banners:

U.S. Letter

77 to 216 mm (3.0 to 8.5 in)

77 to 356 mm (3.0 to 14 in)

A4

Envelopes:

216 x 279 mm (8.5 x 11 in)

210 x 297 mm

U.S. No. 10 105 x 241 mm (4.3 x 9.5 in)

Invitation A2 111 x 146 mm (4.37 x 5.75 in)

DL

C6

Index Cards:

220x110 mm

114x162 mm

76 x 127 mm (3 x 5 in)

102 x 152 mm (4 x 6 in)

127 x 203 mm (5 x 8 in)

105 x 148.5 mm

100 x 148 mm

A6:

Hagaki:

Labels:

U.S. Letter

A4

Transparencies:

U.S. Letter

A4

216 x 279 mm (8.5 x 11 in)

210 x 297 mm

216 x 279 mm (8.5 x 11 in)

210 x 297 mm

B Specifications

Minimum Printing Margins

The printer cannot print outside a certain area of the page, so you must make sure the contents of your document fall within the printable area.

When you use nonstandard paper sizes and select the

Custom Paper Size

setting from the

Page

Setup

window, the paper width must be between 3 and 8.5 inches (77 and 215 mm) and the paper length must be between 3 and 14 inches (77 and 356 mm).

These margins do not apply when you are using the

Automatic Two-Sided Printing Module.

Letter and Legal Paper

Left:

Right:

Top:

Bottom:

6.4 mm (0.25 in)

6.4 mm (0.25 in)

1.8 mm (0.07 in)

11.7 mm (0.46 in)

Hagaki Postcards

Left:

Right:

Top:

Bottom:

Envelopes

Left:

Right:

Top:

Bottom:

3.2 mm (0.125 in)

3.2 mm (0.125 in)

1.8 mm (0.07 in)

11.7 mm (0.46 in)

3.2 mm (0.125 in)

3.2 mm (0.125 in)

1.8 mm (0.07 in)

11.7 mm (0.46 in)

Banners, A4 (210 x 297 mm, 8.27 x 11.7 in)

Left:

Right:

Top:

Bottom:

3.4 mm (0.134 in)

3.4 mm (0.134 in)

0.0 mm (0.00 in)

0.0 mm (0.00 in)

A4 Paper

Left:

Right:

Top:

Bottom:

3.4 mm (0.134 in)

3.4 mm (0.134 in)

1.8 mm (0.07 in)

11.7 mm (0.46 in)

Banners, Letter (8.5 x 11 in)

Left:

Right:

Top:

Bottom:

6.4 mm (0.25 in)

6.4 mm (0.25 in)

0.0 mm (0.00 in)

0.0 mm (0.00 in)

Executive, A5, B5, and Custom Paper

Left:

Right:

Top:

Bottom:

3.2 mm (0.125 in)

3.2 mm (0.125 in)

1.8 mm (0.07 in)

11.7 mm (0.46 in)

Photo with tear-off tab (112 x 152 mm, 4 x 6.5 in)

Left:

Right:

Top:

Bottom:

3.2 mm (0.125 in)

3.2 mm (0.125 in)

3.2 mm (0.125 in)

3.2 mm (0.125 in)

Cards (3 x 5, 4 x 6, 5 x 8, and A6)

Left:

Right:

Top:

Bottom:

3.2 mm (0.125 in)

3.2 mm (0.125 in)

1.8 mm (0.07 in)

11.7 mm (0.46 in)

59

60

B Specifications

NOTES:

C

Legal Information

Regulatory Notices

Hewlett-Packard Company

Models C6429A, C6429B

This device complies with part 15 of the FCC

Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard

Company may cause harmful interference, and void your authority to operate this equipment.

Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the

FCC Rules.

For further information, contact:

Hewlett-Packard Company

Manager of Corporate Product Regulations

3000 Hanover Street

Palo Alto, Ca 94304

(415) 857-1501

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/

TV technician for help.

LED Indicator Statement

The display LEDs meet the requirements of EN

60825-1.

61

62

C Legal Information

Limited Warranty Statement

HP Product

Software

Ink cartridges

Duration of

Limited Warranty

90 Days

90 Days

A. Extent of Limited Warranty

1.

Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions.

HP does not warrant that the operation of any product will be uninterrupted or error free.

3.

HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not provided or supported by HP; or c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is covered by HP’s warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by

HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7.

HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or likenew, provided that it has functionality at least equal to that of the product being replaced.

9. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP except for the

Middle-East, Africa, Argentina, Brazil, Mexico,

Venezuela, and France’s “Departements D’Outre-Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer.

B. Limitations of Warranty

1.

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER

HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY

OTHER WARRANTY OR CONDITION OF ANY KIND,

WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO

THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM

THE IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND

FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of Liability

1.

To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT

FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN

THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP

OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR

DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR

CONSEQUENTIAL DAMAGES, WHETHER BASED ON

CONTRACT, TORT, OR ANY OTHER LEGAL THEORY

AND WHETHER ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES.

D. Local Law

1.

This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United

States, as well as some governments outside the United

States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this

Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

3.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND

NEW ZEALAND, THE TERMS IN THIS WARRANTY

STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT, OR

MODIFY, AND ARE IN ADDITION TO, THE MANDATORY

STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP

PRODUCTS TO SUCH CUSTOMERS.

HP Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited

Warranty Statement stated above, HP warrants that this HP

Product will be able to accurately process date data

(including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the

Year 2000 warranty extends through January 31, 2001.

Index

A accessories

iii

,

47

AppleTalk connection

7

Automatic Two-Sided Printing ink drying

5

Layout panel

14

manual

22

,

24

module installation

3

paper jams

43

paper types

4

B background printing

16

,

17

banners choosing paper for

23

,

58

metric sizes

58

minimum margins

59

printing

22

Best mode

14

,

57

print speed

57

bi-directional cable

iii

binding book

24

tablet

24

black and white printing

15

book binding

24

brightness

15

buttons

Cancel

1

,

12

Power

1

Print

12

Resume

1

,

43

Revert to Default

12

Save Settings

12

C cables connecting

39

parallel

iii

recommended

iii

USB

iii

Cancel button

1

,

12

capacity, paper tray

iv

cards choosing paper for

58

greeting

18

metric sizes

58

minimum margins

59

printing

18

,

20

change printers

17

change the order of print jobs

17

cleaning print cartridges

35

printer

5

Color panel

15

color resolution

57

color tone

15

ColorSync

15

computer, controlling from

1

,

7

connections

AppleTalk

7

USB

7

Customer Care

45

customer support

45

D default printer

8

delete a print job

17

desktop printing

8

dimensions

57

door, rear access

43

downloading new software

45

Draft mode

14

,

57

print speed

57

drivers, See printer software

duty cycle

57

E energy usage

57

envelope slot

2

envelopes choosing

58

metric sizes

58

minimum margins

59

printing multiple

18

printing single

18

environment, operating

57

F

FCC statement

61

features

iv

foreground printing

16

G

General panel

12

getting help, See help

grayscale

15

greeting cards

18

H help electronic

iv

information sources

iv

on the printer

iv

technical support

45

web sites and user forums

iv

High Res Photo mode

14

HP Color Matching

15

HP Customer Care

45

HP JetDirect 300X External Print

Server

iv

,

7

,

42

,

47

I

I/O interface

57

icons print cartridge status

30

printer status

9

IN tray

2

capacity of

58

ink drying cycle

5

streaking

34

installing

J

Automatic Two-Sided

Printing module

3

iron-on transfers

24

jams, See paper jams

L labels and paper jams

43

choosing types to use

58

printing

20

Layout panel

14

LED indicator statement

61

lights

63

Index

Online

1

Print Cartridge Status

1

,

29

,

32

Resume

1

M maintenance print cartridges

29

printer

5

manual two-sided printing

22

margins banners

59

minimums, by paper type

59

media size

58

weight, recommended

58

metric paper sizes

58

modes

Best

14

,

57

Draft

14

,

57

High Res Photo

14

,

57

Normal

14

,

57

printing speeds

57

N noise emissions

58

printer

5

Normal mode

14

,

57

print speed

57

O online support, web site

iv

operating environment

57

ordering parts and accessories

50

software updates

45

OUT tray

2

,

58

P page orientation

10

Page Setup dialog box

10

paper metric sizes

58

minimum margins, by type

59

size

58

64

specifications

58

weight of

58

paper guides

2

paper jams

39

,

43

recovering from

43

paper size

10

paper sizes and minimum margins

59

by paper type

58

paper trays capacity

iv

,

58

envelope slot

2

IN tray

2

OUT tray

2

positions

2

Paper Type/Quality panel

14

paper types

18

–??

Automatic Two-Sided

Printing

4

parts

47

pausing/holding a print job

17

photographs printing

20

posters printing

14

,

22

power adapter

iii

button

57

consumption

57

cord

iii

light

57

print at a specific time

17

Print button

12

print cartridge status

29

icons

30

Print Cartridge Status light

57

print cartridges cleaning

33

,

34

,

35

damage from refilling

37

light

32

part numbers

37

problems

32

,

33

recommended temperatures

33

replacement

31

status

29

status icons

30

status light

1

storing

33

using

33

Print dialog box

12

print margins

59

print modes

Best

14

,

57

Draft

14

,

57

High Res Photo

14

,

57

Normal

14

,

57

print problems

34

print quality

iv

cleaning print cartridges

34

using refilled print cartridges

37

print quality problems

34

print speed

iv

Best mode

57

Draft mode

57

Normal mode

57

specifications

57

print technology

57

printer accessories

iii

cleaning

5

components

iii

connections

39

controlling

1

,

7

dimensions

57

driver updates

45

drivers

45

list of parts

iii

maintenance

5

noise

5

,

58

online help

iv

package contents

iii

paper trays

58

rear access door

3

recommended cables

iii

selecting default

8

setting up

iii

software updates

45

Index

specifications

57

status

9

weight

57

printer software

45

printing banners

22

cards

18

from the desktop

8

iron-on transfers

24

labels

20

multiple envelopes

18

over a network

iii

photographs

20

posters

14

,

22

quality

34

single envelope

18

stop/restart

17

transparencies

22

types of media

18

–??

printing problems

33

,

39

problems ink streaks

34

installing printer software

39

paper jams

43

print cartridges

33

printing

39

setup

39

using refilled print cartridges

37

watermark

41

Q quality

iv

printing

34

R rear access door

3

,

43

recycle

67

regulatory notices

61

replacing print cartridges

31

resolution black

57

color

57

True Type Text

57

restart printing

17

Resume button

43

,

57

Resume light

57

Revert to Default button

12

S saturation

15

Save Settings button

12

scaling

10

Select panel

27

selecting a default printer

8

setting up printer

iii

setup additional information

39

problems

39

single envelope slot

2

size, media

58

software

HP JetDirect 300X External

Print Servers

iv

,

7

print server

iv

,

7

printer

45

updates

45

software compatibility

57

sort the order of print jobs

17

specifications

57

speed, printing

57

status, Print Cartridge Status light

1

stop printing

17

stuck paper, See paper jams

supplies

47

T tablet binding

24

technical support

45

transfers, printing

24

transparencies, printing

22

trays envelope slot

2

IN tray

2

,

58

OUT tray

2

,

58

troubleshooting

39

True Type Text resolution

57

two-sided printing, See

Automatic Two-Sided Printing

U updates for software

45

urgent print requests

17

USB connection

7

Utility window

26

,

27

,

34

,

36

W warranty extensions

46

statement

62

watermark

11

adjusting appearance

11

creating new

11

problems with

41

web site

iv

weight paper

58

printer

57

recommended media

58

65

66

NOTES:

Index

Environmental

Statement

Hewlett-Packard continuously improves the design processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Hewlett-Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing life.

Reduction and Elimination

Paper Use

: The printer’s automatic/manual two-sided printing capability reduces paper usage and the resulting demands on natural resources. This printer is suited for the use of recycled papers according to DIN 19 309.

Ozone

: Ozone-depleting chemicals such as

CFCs have been eliminated from Hewlett-

Packard manufacturing processes.

Recycling

Design for recycling has been incorporated into this printer. The number of materials has been kept to a minimum while ensuring proper functionality and reliability.

Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. Plastic parts have been primarily designed in no more than two colors to enhance recycling options. A few small parts are colored specifically to highlight customer access points.

Printer Packaging

: The packaging materials for this printer have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the HP

DeskJet printer assists in minimizing both packaging materials and damage rates.

Plastic parts

: All major plastics and plastic parts are marked according to international standards. All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer.

Product Longevity

: To ensure the longevity of your DeskJet Printer, HP provides the following:

Extended Warranty - HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components. HP

SupportPack must be purchased by the customer within 30 days of purchase. Contact the nearest HP dealer about this service.

Spare Parts and Consumables are available for five years after production has stopped.

Product Take-back - To return this product and ink cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions.

Energy Consumption

This printer was designed with energy conservation in mind. This printer averages

4 watts in stand-by mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this printer. This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a US registered service mark of the US EPA. As an ENERGY

STAR partner, Hewlett-Packard Company has determined that this product meets

ENERGY STAR Guidelines for energy efficiency.

Energy consumption in off-mode

: When the printer is off, a minimal amount of energy is still being consumed. Energy consumption can be prevented by turning the printer power off, then disconnecting the end of the printer power cord from the electrical source.

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