HP DeskJet 694c InkJet Printer

HP DeskJet 694c InkJet Printer

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M o d e l N u m b e r a n d D e s c r i p t i o n

Model Number and Description

4550913C

HP DeskJet 690C Series Printers

Printer

Name

HP DeskJet 690C

HP DeskJet 690C

- Thai

Model

Number

C4562A

C4591A

Availability

Worldwide except

Japan, Eastern

Europe and Korea

Thailand

Description and

Items Included

1

DOS and MS Windows printer including black and color pens

HP DeskJet 692J

HP DeskJet 692K

HP DeskJet 693C

HP DeskJet 694C

C4580A

C4562K

C4589A

C4608C

Japan

(Hardware localized for Japan)

Korea

(Hardware localized for Korea)

U.S., Canada, U.K.,

Europe (French)

U.S., Canada,

Australia, New

Zealand, Western

Europe

DOS and MS Windows printer including black and color pens, and

3 year warranty

DOS and MS Windows printer including black and color pens

DOS and MS Windows printer including black, color, and photo pens, humidor, cable and 2 year warranty

DOS and MS Windows printer including black and color pens, and

HP Home Project Kit

DOS and MS Windows printer including black, color, and photo pens, humidor, Adobe Photoshop

Deluxe and Media Sample Pack

1. Items included with printers may vary depending upon localization. See “Ordering Printer

Options/Localized Printer Options” for additional information

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Front View

Access Door

Resume Button and Light

Print Cartridge Cradles

Card Guide

Paper Width Adjuster

Banner Paper Support

Banner Lever

OUT Tray

IN Tray

Paper Length Adjuster

Single Envelope Slot

Power Button and Light

F r o n t V i e w

4550015

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Rear View

Power Module Socket

R e a r V i e w

2162951

Interface Port

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Ordering Printer Options

O r d e r i n g P r i n t e r O p t i o n s

Localized Printer Options (DeskJet 690C

1

)

Region or

Country

M a n u a l /

S o f t w a r e

Language

Printer

Option

Number

Power

Module

U s e r ’ s

Documentation

K i t

Printer

S o f t w a r e

Kit (v 9.01)

C4562-60149 Asia Pacific/

U.K. cord

Australia

Canada

China

Czech. Republic

Denmark

Europe

Europe

Europe

Europe

Europe

Europe

Finland

Greece

2

Int’l English C4562A ARS 9100-5131 C4562-60116

Int’l English C4562A ABG 9100-5127 C4562-60116

French and

US English

Simplified

Chinese

C4562A A2L

C4562A AB2

9100-5124

9100-5129

C4562-60115

C4562-60144

C4562-60120

Czechoslovakian

C4562A AKB 9100-5132 C4562-60101

Danish C4562A ABY 9100-5132 C4562-60102

Int’l English C4562A ABB 9100-5132 C4562-60116

French

French

C4562A ACS

C4562A

Option 200

9100-5132 C4562-60115

9100-5132 C4562-60115

C4562A ACT 9100-5132 C4562-60105

C4562A ACU 9100-5132 C4562-60103

German

Dutch

Italian

Finnish

Greek/

English

C4562A ARP

C4562A ABX

C4562A AB7

9100-5132

9100-5132

9100-5132

C4562-60109

C4562-60104

C4562-60106

Hong Kong

Hungary

India

Israel

Jordan, Lebanon,

N. Africa

Int’l English C4562A AB5 9100-5348 C4562-60116

Hungarian C4562A AKC 9100-5132 C4562-60108

Int’l English C4562A ACJ 9100-5128 C4562-60116

Hebrew/

English

C4562A ABT 9100-5132 C4562-60157

Arabic/

English

C4562A ARW 9100-5132 C4562-60100

Latvia

Lithuania

Middle East

North Asia

Int’l English

Int’l English

C4562A A2J

C4562A A2H

9100-5132

9100-5132

C4562-60116

C4562-60116

Arabic/

English

C4562A ARU 9100-5131 C4562-60100

Int’l English C4562A ART 9100-5346 C4562-60116

Continued on next page

C4562-60149

C4562-60154

C4562-60149

C4562-60164

C4562-60150

C4562-60151

C4562-60149

C4562-60154

C4562-60154

C4562-60155

C4562-60152

C4562-60157

C4562-60153

C4562-60168

C4562-60149

C4562-60156

C4562-60149

C4562-60149

C4562-60168

C4562-60168

C4562-60168

C4562-60168

C4562-60149

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s

Localized Printer Options (DeskJet 690C) (Cont.)

Region or

Country

M a n u a l /

S o f t w a r e

Language

Printer

Option

Number

Power

Module

U s e r ’ s

Documentation

K i t

Printer

S o f t w a r e

Kit (v 9.01)

Norway

Philippines

Poland

Portugal

Russia

Russia

Saudi Arabia

Singapore

South Africa

Spain

Swedish

Taiwan

3

Turkey

U.K.

United States

Norwegian C4562A ABN 9100-5132 C4562-60110

Int’l English C4562A A2K 9100-5391 C4562-60116

Polish C4562A AKD 9100-5132 C4562-60111

Portuguese C4562A AB9 9100-5132 C4562-60119

Cyrillic/

English

C4562A ACB 9100-5132 C4562-60112

Int’l English C4562A AR3 9100-5132 C4562-60116

Arabic/

English

C4562A ARG 9100-5124 C4562-60100

Int’l English C4562A AB4 9100-5131 C4562-60116

Int’l English C4562A ACQ 9100-5128 C4562-60116

Spanish

Swedish

Traditional

Chinese

Turkish/

English

Int’l English

US English

C4562A ABE

C4562A ABS

C4562A AB0

C4562A AB8

C4562A ABU

C4562A ABA

9100-5132

9100-5132

9100-5124

9100-5132

9100-5131

9100-5124

C4562-60121

C4562-60113

C4562-60123

C4562-60114

C4562-60116

C4562-60144

1. All HP DeskJet 690C printers include black and color print cartridges

2. Includes HP Media Sample Pack and software bundle

3. Centronix cable included

C4562-60160

C4562-60149

C4562-60161

C4562-60162

C4562-60168

C4562-60168

C4562-60168

C4562-60149

C4562-60149

C4562-60165

C4562-60166

C4562-60167

C4562-60149

C4562-60149

C4562-60149

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s

Localized Printer Options (DeskJet 690C - Thai

1

)

Region or

Country

M a n u a l /

S o f t w a r e

Language

Printer

Option

Number

Power

Module

U s e r ’ s

Documentation

K i t

Printer

S o f t w a r e

Kit

Thailand Thai/

English

C4591A AB3 9100-5346 C4562-60143 C4562-60168

1. HP DeskJet 690C - Thai printers include black and color print cartridges, and 3-year warranty

Localized Printer Options (DeskJet 692J

1

)

Region or

Country

Japan

M a n u a l /

S o f t w a r e

Language

Printer

Option

Number

Japanese C4580A ABJ

Power

Module

C2649-

80001

U s e r ’ s

Documentation

K i t

C4580-60050

Printer

S o f t w a r e

Kit

C4580-60051

1. HP DeskJet 692J printers include black, color and photo print cartridges, Humidor, software bundle, and HP Media Sample Pack

Localized Printer Options (DeskJet 692K

1

)

Region or

Country

Korea

M a n u a l /

S o f t w a r e

Language

Korean

Printer

Option

Number

Power

Module

U s e r ’ s

Documentation

K i t

C4562K AB1 9100-5126 C4562-60118

Printer

S o f t w a r e

Kit

C4562-60134

1. HP DeskJet 692K printers include black, color and photo print cartridges, Humidor, Centronix cable and 2-year warranty

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s

Localized Printer Options (DeskJet 693C

1

)

Region or

Country

Argentina

3

Brazil

3

Brazil

3

Canada

2

Latin America

3

Latin America

3

South America

3

U.K.

2

United States

2

M a n u a l /

S o f t w a r e

Language

Printer

Option

Number

Power

Module

U s e r ’ s

Documentation

K i t

Spanish C4589A AC8 9100-5129 C4562-60121

Portuguese C4589A A1Z 9100-5391 C4562-60119

Portuguese C4589A AC4 9100-5124 C4562-60119

French and

US English

C4589A A2L 9100-5124 C4562-60115

C4562-60144

Spanish C4589A ABM 9100-5124 C4562-60121

US English C4589A ACH 9100-5124 C4562-60144

Spanish C4589A AKV 9100-5346 C4562-60121

Int’l English C4589A ABU 9100-5131 C4562-60116

US English C4589A ABA 9100-5124 C4562-60144

1. All HP DeskJet 693C printers include black and color print cartridges

2. Includes Home Project Kit, HP Media Sample Pack, and software bundle

3. Includes software bundle

Printer

S o f t w a r e

Kit

C4562-60165

C4562-60162

C4562-60162

C4562-60154

C4562-60149

C4562-60165

C4562-60149

C4562-60165

C4562-60149

C4562-60149

Localized Printer Options (DeskJet 694C

1

)

Region or

Country

Australia

Canada

Denmark

Europe

Europe

Europe

Europe

Finland

Norway

Portugal

Spain

Swedish

U.K.

United States

M a n u a l /

S o f t w a r e

Language

Danish

Int’l English C4608A ABB 9100-5132 C4562-60116

French

German

Dutch

Finnish

Norwegian C4608A ABN 9100-5132 C4562-60110

Portuguese C4608A AB9 9100-5132 C4562-60119

Spanish

Swedish

Printer

Option

Number

C4608A ACS

C4608A ACT

Power

Module

9100-5132

9100-5132

U s e r ’ s

Documentation

K i t

Int’l English C4608A ABG 9100-5127 C4562-60116

French and

US English

C4608A A2L 9100-5124 C4562-60115

C4562-60144

C4608A ABY 9100-5132 C4562-60102

C4562-60115

C4562-60105

C4608A ACU 9100-5132 C4562-60103

C4608A ABX 9100-5132 C4562-60104

C4608A ABE 9100-5132 C4562-60121

C4608A ABS 9100-5132 C4562-60113

Int’l English C4608A ABU 9100-5131 C4562-60116

US English C4608A ABA 9100-5124 C4562-60144

Printer

S o f t w a r e

Kit

C4562-60149

C4562-60154

C4562-60149

C4562-60151

C4562-60149

C4562-60154

C4562-60155

C4562-60152

C4562-60153

C4562-60160

C4562-60162

C4562-60165

C4562-60166

C4562-60149

C4562-60149

1. All HP DeskJet 694C printers include black, color and photo print cartridges, Humidor, Adobe

PhotoDeluxe software, and HP Media Sample Pack

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s

Available Power Modules (All Models)

Region or Country Power Requirements

Argentina, China

Australia

Brazil, Philippines

Caribbean

Europe (Except U. K.)

Hong Kong

Japan

Korea

South Africa

U. S., Mexico, Canada

U. K.

220V/50 Hz

240V/50 Hz

220V/50Hz

220V/50Hz

230V/50 Hz

220V/50Hz

100V/50/60 Hz

220V/60 Hz

220V/50 Hz

120V/60 Hz

240V/50 Hz

Power Module Part Number

9100-5129 (C2179A)

9100-5127 (C2181A)

9100-5391

9100-5346

9100-5132 (C2176A)

9100-5348

9100-5130 (C2178A)

9100-5126 (C2182A)

9100-5128 (C2180A)

9100-5124 (C2175A)

9100-5131 (C2177A)

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Items Included

HP DeskJet 690C series printer

Power Module

I t e m s I n c l u d e d

Booklets about your printer

Printer software diskettes

Black print cartridge

Color print cartridge

4550013

(Not shown: Photo Cartridge, Storage Container (Humidor), and additional software bundle which may be included with some printer models.)

Packaging Restraint

4550014

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s F o n t s I n c l u d e d

Fonts Included

CG Times

CG Times Bold

CG Times Italic

CG Times Bold Italic

Letter Gothic

Letter Gothic Bold

Univers

Univers Bold

Univers Italic

Univers Bold Italic

Courier

Courier Bold

Courier Italic

Courier Bold Italic

Scalable TrueType Fonts For MS Windows

Aachen Vertical

Arial Black

Artistik

Ashley Inline

PL Benguiat Frisky

Bertram

Broadway

Candy Bits

Challenge Extrabold

Creepy

Eclipse

Eraser Dust

Gill Sans

Shadow

Gloworm

Graphite Light

Graphite Light Narrow

Harlow

ITC Pioneer

ITC Snap

Kidprint

Lucida Casual

Lucida Casual Italic

Milestones

Nadianne Bold

Old English

Party

Phyllis

Poster Bodini

Rough Edge

Signet Roundhand

Snowdrift

Stencil Sans

Thunderbird

Traffic

Yearbook Outline

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s

Internal Fonts and Symbol Sets

Symbol Sets

PC-8

PC-8 Turkish

French (ISO 69)

Spanish (ISO 17)

PC-852

Latin 2 (8859/2)

Latin 1 (8859/1)

Danish/Norwegian (ISO 60)

ANSI/ASCII (ISO 6)

German (ISO 21)

Swedish (ISO 11)

ECMA-94

Latin 5 (8859/9)

PC-8 Danish/Norwegian

United Kingdom (ISO 4)

Italian (ISO 15)

PC-850

Legal

Roman-8

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s

Additional Fonts in Region Specific Printers

Some HP DeskJet 690C printers contain flash memory. Flash memory provides the capability to install fonts and symbol sets for specific regions.

The following figure shows how to identify printers with flash memory by observing the serial number label on the back of the printer.

Identifying Printers with Flash Memory

With Flash Memory

No Flash Memory

To identify a printer with flash memory, look for the lightning bolt symbol on the serial number label located on the back of the printer. The flash font code found directly below the lightning bolt can be used to identify the language of fonts downloaded into flash memory. Use the following tables to identify the fonts and symbol set(s) loaded into flash memory.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s

Flash Fonts Information

Fonts and Symbol Sets for Flash Codes

Flash Codes

ARB

ARB

ARB

CYR

GRK

HBR

LTV

LIT

THA

Name of Font and

Symbol Set

Arabic

Arabic

Arabic

Cyrillic

Greek

Hebrew

Latvian

Lithuanian

Thai

Country/Region

Saudi Arabia

Middle East/Arabic

N. Africa, Jordan, Lebanon

Russia

Greece

Israel

Latvia

Lithuania

Thailand

Printer Model

C4562A ARG

C4562A ARU

C4562A ARW

C4562A ACB

C4562A AB7

C4562A ABT

C4562A A2J

C4562A A2H

C4562A AB3

Flash Fonts and Symbol Sets

N o t e

Unless a bold font is specified in the following tables, the printer will algorithmically provide a bold enhancement.

Hebrew (Flash Font Code HBR)

Spacing

Proportional

Font Name

David PS

Narkis Tam

Miyram PS

Miyram PS Italic

Point Sizes

5,6,7,8,10,12,14

5,6,7,8,10,12,14

5,6,7,8,10,12,14

5,6,10,12

Fixed Courier

Courier Italic

Miyram

Myram Italic

David

6,12,24

6,12,24

6,12,24

6,12,24

6,12,24

Symbol Sets: Latin Hebrew (ISO-8859/8), Latin Hebrew (CP-862)

P i t c h e s

N/A

N/A

N/A

N/A

5,10,16.67,20

5,10,20

6,12,24

6,12,24

5,10,16.67,20

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s

Arabic (Flash Font Code ARB)

Spacing Font Name Point Sizes

Proportional

Fixed

Ryadh

Naskh

Naskh

Koufi

Symbol Sets: Arabic-8, Latin/Arabic (CP-864)

5,6,7,8,10,12,14

6,12,24

7,14,28

6,12,24

Cyrillic (Flash Font Code CYR)

Spacing

Proportional

Font Name

CG Times

CG Times Italic

Univers

Univers Italic

Point Sizes

5,6,7,8,10,12,14

5,6,7,8,10,12,14

5,6,7,8,10,12,14

5,6,10,12

Fixed Courier

Courier Italic

Letter Gothic

Letter Gothic Italic

6,12,24

6,12,24

6,12,24

6,12,24

Symbol Sets: PC-Cyrillic (CP-866), Latin/Cyrillic (lS0-8859/5)

Greek (Flash Font Code GRK)

Spacing Font Name Point Sizes

Proportional

Fixed

CG Times

CG Times Italic

Univers

Univers Italic

Courier

Courier Italic

Letter Gothic

Letter Gothic Italic

Symbol Sets: PC-8 Greek, Latin/Greek (ISO-8859/7)

5,6,7,8,10,12,14

5,6,7,8,10,12,14

5,6,7,8,10,12,14

5,6,10,12

6,12,24

6,12,24

6,12,24

6,12,24

P i t c h e s

N/A

5,10 ,20

8.5,17

6,12,24

P i t c h e s

N/A

N/A

N/A

N/A

5,10,16.67,20

5,10,20

6,12,24

6,12,24

P i t c h e s

N/A

N/A

N/A

N/A

5,10,16.67,20

5,10,20

6,12,24

6,12,24

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s

Baltic (Flash Font Codes LTV and LIT)

Spacing Font Name Point Sizes

Proportional

Fixed

CG Times

CG Times Italic

Univers

Univers Italic

Courier

Courier Italic

Letter Gothic

Letter Gothic Italic

5,6,7,8,10,12,14

5,6,7,8,10,12,14

5,6,7,8,10,12,14

5,6,10,12

6,12,24

6,12,24

6,12,24

6,12,24

Symbol Sets: Lithuanian Russian, Latvian/Russian, CP-772

P i t c h e s

N/A

N/A

N/A

N/A

5,10,16.67,20

5,10,20

6,12,24

6,12,24

Thai (Flash Font Code THA)

Spacing

Fixed

Font Name

Thai Courier

Thai Courier Bold

Thai Courier Italic

Thai Courier Bold Italic

Thai Line Printer

Point Sizes

12

24

10

12

10

12

24

10

24

12

8.5

P i t c h e s

10

6

12

10

12

10

6

12

6

10

16

Symbol Set: TIS (TAPIC23)

N o t e

TAPIC23 is the registration name for Hewlett-Packard’s Thai

HP DeskJet symbol set.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Part Numbers

P a r t N u m b e r s

Orderable Items

I t e m Description

Interface Cables HP IEEE-1284 Parallel Interface Cable (2 meter length)

HP IEEE-1284 Parallel Interface Cable (3 meter length)

Print Cartridges Black Inkjet Print Cartridge

Color Inkjet Print Cartridge

Photo Cartridge

HP Photo Color

Kits

Media

Accessories

Asia Pacific HP Photo Color Kit

(except China)

Europe + China HP Photo Color Kit

U.S. HP Photo Color Kit

Latin America HP Photo Color Kit

Japan Photo Color Kit

For orderable media information, see “Media.”

HP PrinterPal Fax Accessory

Part Number

C2950A

C2951A

51629A or 29A

51649A or 49A

C1816A or 16A

C4583A

C4584A

C4585A

C4590A

C4586A

N/A

C2970A

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s e r R e p l a c e a b l e C o m p o n e n t s

User Replaceable Components

Access Door

Base Foot

Paper Tray

Description

Access Door Assembly with Nameplates

Base Foot

Output Tray Assembly

2184902

Part Number

C4549-67809

C2128-40063

C4549-60003

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s H o s t / S y s t e m R e q u i r e m e n t s

Host/System Requirements

MS Windows 95

80386 (or faster) processor

At least 8 MB of RAM

10 - 20 MB free hard disk space

MS Windows 3.x

80386 (or faster) processor

At least 2 MB of RAM to print in black or at least 4 MB of RAM to print in color

10 - 20 MB free hard disk space

DOS

DOS version 3.3 or later

80286 (or faster) processor

At least 2 MB of RAM to print in black or at least 4 MB of RAM to print in color

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D r i v e r I n s t a l l a t i o n

Driver Installation

For the printer to operate properly, an HP DeskJet 690C series printer driver must be installed in your computer. Refer to “Printer Driver

Information/Installing the Printer Driver” for more detailed information.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r f a c e S p e c i f i c a t i o n s

Interface Specifications

C a t e g o r y

Interface

Printer Command Language

Communication Modes Available

Built-In RAM

Receive Buffer

N o t e

Specification

IEEE-1284 Compatible

HP PCL Level 3

Compatible (Centronics)

Nibble

ECP

512 Kbytes

32 Kbytes

For a complete description of your printer’s interface, see

“Printer Interface Information.”

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r o d u c t P e r f o r m a n c e S p e c i f i c a t i o n s

Product Performance Specifications

HP DeskJet 690C series printers print a 600x300 dot size. Dots are placed on a 600x300 grid. Depletion is used to remove approximately 10% of the dots to prevent laying too much ink on the page.

In the Best mode, the paper advances at 600 DPI increments and places dots on a true 600x600 grid. Depletion in the Best mode removes approximately 43% of the dots.

To conserve memory, DOS fonts are stored at 300x300. REt is used to convert them to 600x300.

When printing from MS Windows, resolution determinations are made in the PC and then sent to the printer.

MS Windows Print Speed

EconoFast Mode Normal Mode Best Mode

Black Print Speed

1

Color Print Speed

1

(black and color cartridges)

Color Print Speed

1

(photo and color cartridges)

5 pages per minute

1.7 pages per minute

3 pages per minute

0.8 pages per minute

1 page per minute

0.3 pages per minute

Up to 4 minutes per page (5 x 7 photo)

1. Approximate figures. Exact speed will vary depending upon system configuration, software program, and document complexity.

2. Approximate figures. Exact speed will vary depending upon system configuration, software program, and photo complexity.

MS DOS Print Speed (Black Mechanism)

EconoFast Mode Normal Mode

Black Print Speed

1

270 CPS at 10 CPI 134 CPS at 10 CPI

1. Approximate figures. Exact speed will vary depending upon the system configuration, software program, and document complexity.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r o d u c t P e r f o r m a n c e S p e c i f i c a t i o n s

Resolution

EconoFast Mode

Black Resolution

MS Windows

(text and graphics)

DOS (text only)

300 x 300 DPI

300 x 300 DPI

Color Resolution

(Black and Color

Cartridges) Plain Paper

300 x 300 DPI

Premium Paper, Glossy

Paper, and Transparency

Film (Black and Color)

Color Resolution

1

(Photo and Color

Cartridges) All paper types

N/A

DOS (graphics) Full-page 75, 150,

300 DPI

1. Using Photo REt.

N o t e

Normal Mode

600 x 300 DPI

600 x 300 DPI

300 x 300 DPI

600 x 300 DPI

600 x 300 DPI

Full-page 75, 150,

300 DPI

Best Mode

600 x 600 DPI

600 x 600 DPI

300 x 300 DPI

600 x 300 DPI

600 x 300 DPI

Full-page 75, 150,

300 DPI

DPI is measured in addressable raster points per inch.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a p e r H a n d l i n g S p e c i f i c a t i o n s

Paper Handling Specifications

C a t e g o r y Specification

Paper Grain

Paper

Envelopes

Cards

Labels

2

IN Tray Capacity

OUT Tray Capacity

Multiple Envelopes

1

Banners

Card Capacity

Transparencies

Long Grain Only

60 to 135 g/m

2

(16 to 36 lb.)

75 to 90 g/m

2

(20 to 24 lb.)

110 to 200 g/m

2

(29 to 53 lb., 61 to 110 lb. index max.; 8.5 pt max thickness)

Up to 25 Sheets of Avery Paper Labels. Use only U.S. letter or A4 size sheets. Use only

Avery paper labels specifically designed for use with HP InkJet printers.

Up to 100 Sheets (<1/2 in.)

Up to 50 Sheets

Up to 20 Envelopes (<1/2 in.)

Up to 20 sheets

Up to 30 Cards

Up to 50 sheets

1. Envelope capacity is dependent on the manufacturer, type of envelope and its construction.

2. Use only U.S. letter or A4 size sheets. Use only Avery paper labels specifically designed for use with HP InkJet Printers.

N o t e

HP DeskJet 690C series printers work well with most types of paper although variables in paper composition may affect print quality and paper handling. Bond paper, such as letterhead, gives excellent quality. Paper should be tested to ensure best performance.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a p e r H a n d l i n g S p e c i f i c a t i o n s

Supported Media/Sizes

C a t e g o r y Specification

US Letter

US Legal

U.S. Executive

ISO & JIS A4

ISO & JIS A5

ISO & JIS B5

U.S. No. 10 Envelope

1

U.S. A2 Envelope (5.5)

European DL Envelope

1

European C6 Envelope

1

U.S. 4 x 6 Card

U.S. 5 x 8 Card

European A6 Card

Japanese Hagaki Postcard

Custom Size (user defined)

Width

Length

215.9 x 279.4 mm (8.5 x 11 in.)

215.9 x 355.6 mm (8.5 x 14 in.)

184.1 x 266.7 mm ( 7.25 x 10.5 in.)

210 x 297 mm (8.27 x 11.69 in.)

148.5 x 210 mm (5.83 x 8.27 in.)

182 x 257 mm (7.17 x 10.12 in.)

104.7 x 241.3 mm (4.12 x 9.5 in.)

111 x 146 mm (4.375 x 5.75 in.)

110 x 220 mm (4.33 x 8.66 in.)

114 x 162 mm (4.49 x 6.38 in.)

101.6 x 152.4 mm (4 x 6 in.)

127 x 203.2 mm (5 x 8 in.)

105 x 148.5 mm (4.13 x 5.83 in.)

100 x 148 mm (3.94 x 5.83 in.)

127 to 216 mm (5 to 8.5 in.)

148 to 356 mm (5.83 to 14 in.)

1. To minimize print skew, use envelopes with rectangular flaps rather than triangular flaps.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t a b l e A r e a S p e c i f i c a t i o n s

Printable Area Specifications

U.S. Paper and Transparency

DOS Black Printing

Page Size

U.S. Executive

184.1 x 266.7 mm

(7.25 x 10.5 in.)

U.S. Letter

215.9 x 279.4 mm

(8.5 x 11 in.)

U.S. Legal

215.9 x 355.6 mm

(8.5 x 14 in.)

Top Margin

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

Bottom

Margin

11.7 mm

(0.46 in.)

11.7 mm

(0.46 in.)

11.7 mm

(0.46 in.)

DOS Color Printing

Page Size

U.S. Executive

184.1 x 266.7 mm

(7.25 x 10.5 in.)

U.S. Letter

215.9 x 279.4 mm

(8.5 x 11 in.)

U.S. Legal

215.9 x 355.6 mm

(8.5 x 14 in.)

Top Margin

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

Bottom

Margin

14.9 mm

(0.59 in.)

14.9 mm

(0.59 in.)

14.9 mm

(0.59 in.)

Left and Right

Margins Printable Area

6.3 mm

(0.25 in.)

6.3 mm

(0.25 in.)

6.3 mm

(0.25 in.)

171.5 mm x 255.0 mm

(6.75 x 10.04 in.)

203.2 mm x 267.7 mm

(8.00 x 10.54 in.)

203.2 mm x 343.9 mm

(8.00 x 13.54 in.)

Left and Right

Margins Printable Area

6.3 mm

(0.25 in.)

6.3 mm

(0.25 in.)

6.3 mm

(0.25 in.)

171.5 mm x 251.7 mm

(6.75 x 10.04 in.)

203.2 mm x 264.4 mm

(8.00 x 10.41 in.)

203.2 mm x 340.6 mm

(8.00 x 13.41 in.)

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

International Paper and Transparency

P r i n t a b l e A r e a S p e c i f i c a t i o n s

DOS Black Printing

Top Margin

Bottom

Margin Page Size

I n t e r n a t i o n a l

A 4

210 x 297 mm

(8.27 x 11.69 in.)

I n t e r n a t i o n a l

A 5

148.5 x 210 mm

(6.00 x 8.27 in.)

I n t e r n a t i o n a l

B 5

182 x 257 mm

(7.17 x 10.12 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

11.7 mm

(0.46 in.)

18.0 mm

(0.71 in.)

11.7 mm

(0.46 in.)

DOS Color Printing

Top Margin

Bottom

Margin Page Size

I n t e r n a t i o n a l

A 4

210 x 297 mm

(8.27 x 11.69 in.)

I n t e r n a t i o n a l

A 5

148.5 x 210 mm

(6.00 x 8.27 in.)

I n t e r n a t i o n a l

B 5

182 x 257 mm

(7.17 x 10.12 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

14.9 mm

(0.59 in.)

21.3 mm

(0.84 in.)

14.9 mm

(0.59 in.)

Left and

Right Margins Printable Area

3.2 mm

(0.13 in.)

203.2 mm x 285.3 mm

(8.00 x 11.23 in.)

3.2 mm

(0.13 in.)

4.2 mm

(0.17 in.)

Left and

Right Margins Printable Area

3.2 mm

(0.13 in.)

203.2 mm x 282.0 mm

(8.00 x 11.10 in.)

3.2 mm

(0.13 in.)

4.2 mm

(0.17 in.)

141.6 mm x 192.0 mm

(5.58 x 7.56 in.)

173.6 mm x 245.4 mm

(6.83 x 9.66 in.)

141.6 mm x 188.7 mm

(5.58 x 7.43 in.)

173.6 mm x 242.1 mm

(6.83 x 9.53 in.)

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Envelopes

P r i n t a b l e A r e a S p e c i f i c a t i o n s

DOS Black Printing

Envelope Size

Top & Bottom

Margins

U.S. #10

E n v e l o p e

104.7 x 241.3 mm

(4.12 x 9.5 in.)

I n t e r n a t i o n a l

D L

110 x 220 mm

(4.33 x 8.66 in.)

I n t e r n a t i o n a l

C 6

114 x 162 mm

(4.49 x 6.38 in.)

3.2 mm

(0.13 in.)

3.2 mm

(0.13 in.)

3.2 mm

(0.13 in.)

Left Margin Right Margin Printable Area

18.0 mm

(0.71 in.)

18.0 mm

(0.71 in.)

18.0 mm

(0.71 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

98.4 mm x 223.3 mm

(3.88 x 8.79 in.)

103.6 mm x 201.9 mm

(4.08 x 7.95 in.)

107.6 mm x 144.0 mm

(4.24 x 5.67 in.)

DOS Color Printing

Envelope Size

Top & Bottom

Margins

U.S. #10

E n v e l o p e

104.7 x 241.3 mm

(4.12 x 9.5 in.)

I n t e r n a t i o n a l

D L

110 x 220 mm

(4.33 x 8.66 in.)

I n t e r n a t i o n a l

C 6

114 x 162 mm

(4.49 x 6.38 in.)

3.2 mm

(0.13 in.)

3.2 mm

(0.13 in.)

3.2 mm

(0.13 in.)

Left Margin Right Margin Printable Area

21.3 mm

(0.84 in.)

21.3 mm

(0.84 in.)

21.3 mm

(0.84 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

98.4 mm x 220.0 mm

(3.88 x 8.66 in.)

103.6 mm x 198.6 mm

(4.08 x 7.82 in.)

107.6 mm x 140.7mm

(4.24 x 5.54 in.)

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Cards

P r i n t a b l e A r e a S p e c i f i c a t i o n s

DOS Black Printing

Top Margin

Bottom

Margin Card Size

U.S. 4 x 6

101.6 x 152.4 mm

(4 x 6 in.)

U.S. 5 x 8

127 x 203.2 mm

(5 x 8 in.)

International A6

105 mm x 148.5 mm

(4.13 x 6.00 in.)

Japanese Hagaki

P o s t c a r d

100 mm x 148 mm

(3.94 x 5.83 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

18.0 mm

(0.71 in.)

18.0 mm

(0.71 in.)

18.0 mm

(0.71 in.)

18.0 mm

(0.71 in.)

DOS Color Printing

Top Margin

Bottom

Margin Card Size

U.S. 4 x 6

101.6 x 152.4 mm

(4 x 6 in.)

U.S. 5 x 8

127 x 203.2 mm

(5 x 8 in.)

International A6

105 mm x 148.5 mm

(4.13 x 6.00 in.)

Japanese Hagaki

P o s t c a r d

100 mm x 148 mm

(3.94 x 5.83 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

0.0 mm

(0.0 in.)

21.3 mm

(0.84 in.)

21.3 mm

(0.84 in.)

21.3 mm

(0.84 in.)

21.3 mm

(0.84 in.)

4.2 mm

(0.17 in.)

4.2 mm

(0.17 in.)

Left and

Right Margins Printable Area

3.2 mm

(0.13 in.)

3.2 mm

(0.13 in.)

3.2 mm

(0.13 in.)

95.2 x 134.4 mm

(3.75 x 5.29 in.)

120.6 x 185.2 mm

(4.75 x 7.29 in.)

98.6 mm x 130.0 mm

(3.88 x 5.12 in.)

91.6 mm x 130.0 mm

(3.60 x 5.12 in.)

Left and

Right Margins Printable Area

3.2 mm

(0.13 in.)

.

95.2 x 131.6 mm

(3.75 x 5.16 in.)

3.2 mm

(0.13 in.)

3.2 mm

(0.13 in.)

120.6 x 181.9 mm

(4.75 x 7.16 in.)

98.6 mm x 126.7 mm

(3.88 x 4.99 in.)

91.6 mm x 130.0 mm

(3.60 x 4.99 in.)

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Physical Specifications

Printer Dimensions

P h y s i c a l S p e c i f i c a t i o n s

Weight: 5.3 Kg (11.6 lb.)

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s E l e c t r i c a l S p e c i f i c a t i o n s

Electrical Specifications

C a t e g o r y

Input Voltage

1

Specification

100 VAC, 120 VAC, 127 VAC, 220 VAC,

230 VAC, or 240 VAC (±10%)

Frequency

100 VAC

120 VAC

127 VAC

220 VAC

230 VAC

240 VAC

Maximum Power Consumption

Powered Off (plugged in)

Powered On (non-printing)

Powered On (Printing state)

50/60 Hz (±3 Hz)

60 Hz (±3 Hz)

60 Hz (±3 Hz)

50 Hz (±3 Hz)

50 Hz (±3 Hz)

50 Hz (±3 Hz)

2 Watts

4.5 Watts

12 Watts

1. Power modules are available for each listed input voltage.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s E n v i r o n m e n t a l S p e c i f i c a t i o n s

Environmental Specifications

C a t e g o r y

Temperature

Operating

Non-Operating (storage)

Relative Humidity

Recommended

Operating

Conditions for Best

Print Quality

Noise Levels per ISO

9 2 9 6

Sound Power, LwAd

Sound Pressure, LpAm

1

1.

Bystander positions.

Specification

5 to 40∞ C (41 to 104∞ F)

–40 to 60∞ C (–40 to 140∞ F)

10 to 80% RH non-condensing

15 to 35∞ C (59 to 95∞ F),

20 to 80% RH non-condensing

Best Mode

6.1 B(A)

Normal Mode

6.3 B(A)

48 dB(A) 50 dB(A)

E c o n o F a s t

M o d e

6.5 B(A)

52 dB(A)

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s S a f e t y a n d E M I S p e c i f i c a t i o n s

Safety and EMI Specifications

C a t e g o r y

Safety Certifications

Power Module

Printer with Power Module

EMI Certifications

Printer with Power Module

Specification

UL, CSA, TUV, SEMKO, NEMKO, SEV, SECV,

FIMKO, DEMKO, NOM

UL, CSA, TUV, NEMCO, NOM 1, CE

FCC Part 15 Class B, when used with a Class B computing device (USA), CISPR 22 Class B,

EMC Directive 89/336/EEC (European

Community), VCCI (Japan)

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s R e l i a b i l i t y S p e c i f i c a t i o n s

Reliability Specifications

C a t e g o r y

Mean Time Between Failures (MTBF)

Pages Per Month

Specification

20,000 hours

1,000 total pages per month maximum

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Packaging Specifications

P a c k a g i n g S p e c i f i c a t i o n s

Weight: 8.137 kg (17.94 lb.)

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s

Refilling Policy

R e f i l l i n g P o l i c y

Caution

The ink in the print cartridges has been carefully formulated by Hewlett-Packard to ensure superior print quality and compatibility with the printer. Damage to the printer resulting from modifying the print cartridge is not the responsibility of

Hewlett-Packard.

Hewlett-Packard does not support the refilling of print cartridges. Hewlett-Packard cannot guarantee the print quality from refilled print cartridges.

Attempting to refill the highcapacity print cartridge may cause a sudden loss of ink from the print cartridge. Printer damage caused by refilling highcapacity black ink or color ink print cartridges is not covered by the Hewlett-Packard warranty or customer service agreements.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a r t N u m b e r s

Part Numbers

I t e m

Print Cartridges

Part Number

51649A

51629A

1

C1816A or 16A

Description

Color Inkjet Print Cartridge

(Cyan, Magenta, and Yellow

Inks)

High Capacity Inkjet Print

Cartridge (Black pigment)

Photo Cartridge (Cyan, Magenta and Yellow dyes, and Black pigment)

HP Photo Color Kits

3

C4585A

C4584A

C4583A

C4590A

C4586A

U.S.

Europe/China

Asia Pacific

Inter Americas/Canada

Japan

1. The Color Print Cartridge is supported by all HP DeskJet 600 and DeskWriter 600 series printers including the DeskJet 600 series, DeskJet 660C series, DeskJet 690C series, DeskJet 690C series, DeskWriter 600, DeskWriter 660C, DeskWriter 690C, and DeskWriter 690C.

2. The Photo Cartridge is supported by the DeskJet 690C and DeskWriter 690C series printers.

3. The color kits include a color print cartridge and a print cartridge storage container. The storage container can hold one black or one color print cartridge.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t C a r t r i d g e S p e c i f i c a t i o n s

Print Cartridge Specifications

Specification Hewlett-Packard Print Cartridges

T y p e

Plain paper drop-on-demand

Thermal InkJet printing

Ink Base

51629A (Black)

51649A (Color)

C1816A or 16A (Photo)

Print Cartridge Life

51629A (Black)

1

51649A (Color)

2

C1816A or 16A (Photo)

3

Typical Usable Ink

51629A (Black)

51649A (Color)

C1816A or 16A (Photo)

Number of Nozzles

51629A (Black)

51649A (Color)

C1816A or 16A (Photo)

Pen Speed

51629A (Black)

51649A (Color)

C1816A or 16A (Photo)

Shelf Life

Vertical Resolution

Pigment Based Ink

Dye Based Ink

Dye Based Ink

650 Pages at 5% Density

350 Pages at 15% Density

150 Pages

40 ml

7.6 ml per Chamber

7.6 ml per Chamber

48 Nozzles

48 Nozzles (16 per Color)

48 Nozzles (16 per Color)

8 kHz

5 kHz

5 kHz

18 Months

300 dpi

1. The 51629A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density.

2. The 51649A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue.

3. The C1816A photo print cartridge life is based on a 5 in. x 7 in. printable area.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s T h e r m a l I n k j e t T e c h n o l o g y

Thermal Inkjet Technology

The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology.

This technology centers on a disposable print cartridge which propels ink out of 48 nozzles. The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle.

This is achieved by first filling a small reservoir, known as the firing chamber, with ink. The next step is to heat the ink with a thin-film resistor layered above the firing chamber. As the ink heats up, it expands to form a bubble. As the bubble continues to expand and burst, it is forced through the nozzle located below the firing chamber.

This process is repeated up to 8,000 times per second and creates residual heat in the resistor which must be removed. A layer of silicon placed above the resistor transfers the residual heat from the resistor.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t C a r t r i d g e S a f e t y

Print Cartridge Safety

If ink is accidentally ingested, contact the HP Health Line

1 (800) 457-4209 in North America. From all other international locations the HP Health Line can be reached by calling

1 (503) 494-7199. For health related issues, this line is staffed

24 hours per day.

Material Safety Data Sheet (MSDS)

A Material Safety Data Sheet (MSDS) is available for the print cartridges.

The MSDS includes product identification, characteristics of the ink, and precautions for handling and use. You can request a MSDS at the following address:

Hewlett-Packard Customer Information Center

Department MSDS

19310 Pruneridge Avenue

Cupertino, CA 95014

Mailstop 49AS

Telephone 1 (800) 752-0900

Ask for Department MSDS (6:00 AM to 5:00 PM Pacific Time)

The Material Safety Data Sheet is also available from the following sources:

HP forums of electronic bulletin board services

HP FIRST

Customer Support Centers

Refer to “Service and Support/Resources” for access to the above resources.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M a i n t a i n i n g P r i n t C a r t r i d g e s

Maintaining Print Cartridges

The printer automatically performs operations of spitting, wiping, and capping of the print cartridge nozzles to maintain optimum print quality.

These operations occur transparently to the user.

Proper use and handling will provide optimum print quality and print cartridge life.

N o t e

See “Print Cartridge Information/Maintenance and

Troubleshooting” for more print cartridge troubleshooting information.

Print Cartridge Tips

Print Cartridge Dos and Don’ts

D o : Don’t:

Keep print cartridges sealed in their packaging until ready for use. (The print cartridges have a longer life sealed in the packaging than in the printer or the print cartridge storage container.

Keep opened print cartridges in the printer or the storage container.

Do not use print cartridges after the expiration date. See “Print Cartridge Information/

Maintenance and Troubleshooting.”

If the printout is missing dots or white lines appear to run through the printout, refer to

“Troubleshooting Information/Print Quality

Problems/Missing Dots.”

Store print cartridges at room temperature.

Do not unplug the printer without turning the power off from the power button. Pressing the power button caps the print cartridge in the service station, keeping the ink from drying in the print cartridge nozzles.

Do not allow the print cartridge contacts and nozzles to touch any surface or object, including your fingers. Skin oil and dust can cause print quality problems.

Do not install a print cartridge that has crusting of dried ink around the print cartridge nozzles.

Discard it and install a new print cartridge.

Press the Power button to turn off the printer rather than unplugging the printer.

N o t e

On the HP DeskJet and Desk Writer 600 Series Printers, opening the access door automatically moves the print cartridge to the center of the mechanism for easy access.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M a i n t a i n i n g P r i n t C a r t r i d g e s

Modifying or Refilling Print Cartridges

See “Print Cartridge Information/General/Refilling Policy.”

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I d e n t i f y i n g t h e E x p i r a t i o n D a t e

Identifying the Expiration Date

Print quality problems may be caused by print cartridges that have passed their expiration date. The print cartridge expiration date is 18 months after the date of manufacture.

Methods for Identifying

Print Cartridge Expiration Dates

Method 1 - Read the Date on the Box

2184903

If the print cartridge is in a box, read the “Use Before” date printed on the box.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I d e n t i f y i n g t h e E x p i r a t i o n D a t e

Method 2 - Read the Code on the Print Cartridge

1. Determine the manufacturing date from the code printed on the print cartridge.

Color Print Cartridge

Black Print Cartridge

2. Replace the print cartridge if it is more than 18 months after the manufacturing date code.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I d e n t i f y i n g t h e E x p i r a t i o n D a t e

N o t e

Ink can evaporate through the nozzles, reducing the print cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism.

Use a FIFO (First In, First Out) inventory control process to avoid having print cartridges longer than the print cartridge shelf life specification.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s S h o r t P r i n t C a r t r i d g e L i f e

Short Print Cartridge Life

There are several causes for short print cartridge life. The information below shows the average life of a print cartridge and possible causes for a reduction to its life.

Print Cartridge Life Specifications

Print Cartridge Part Number

Black

Color

Photo

51629A

51649A

C1816A or 16A -

5% Density

650 Pages

15% Density

350 Pages

250 Pages

Sealed in its

Container

(Shelf Life)

18 Months

18 Months

18 Months

1. The 51629A print cartridge life is based on a 8 in. x 10 in. printable area with a 5% printing density.

2. The 51649A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue.

Possible Causes for Short Print Cartridge Life

C a u s e

Higher coverage rate than listed in specifications.

The pages contain graphics.

The selected print mode uses more ink.

Print cartridge is past its expiration date.

Continued on next page

R e a s o n

The rate of coverage on the page significantly impacts the number of pages per print cartridge. Heavy concentrations of ink and higher print quality significantly reduces the number of pages per print cartridge.

Generally, graphics use ink at a much higher rate than text. If possible, print drafts of documents without the graphics.

Higher quality print modes use more ink than a draft print mode. To maximize print cartridge life, print drafts of documents in EconoFast mode, then print the final copies in Best mode.

Replace the print cartridge. Use a FIFO (First In-First Out) inventory process to minimize having a stock of expired print cartridges.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s S h o r t P r i n t C a r t r i d g e L i f e

Possible Causes for Short Print Cartridge Life (Cont.)

C a u s e R e a s o n

Printer was unplugged with the print cartridge out of its home position

Print cartridge may need to be restored.

Excessive use of the print cartridge cleaning routine.

A service station is located at the right end of the mechanism.

This service station caps the print cartridge nozzles to minimize ink drying in the nozzles. Turning off the printer caps the print cartridge and returns it to the service station. Always allow the print cartridge to return to the home position by pressing the

Power button rather than unplugging the printer.

Run the print cartridge cleaning routine. If print quality is not restored after a page of printing, replace the print cartridge.

The process of restoring print cartridges, by running the cleaning routine, uses ink. Avoid excessive use of the cleaning routine.

Open print cartridges must be stored in the printer.

Print cartridge stored outside of the printer.

Print cartridge has been refilled.

The print cartridge was prematurely removed from its sealed container.

Estimate of pages printed with the print cartridge is

Incorrect.

The print cartridge is faulty.

The printer has a hardware problem.

Short color print cartridge life.

Hewlett-Packard does not recommend or guarantee the print quality or life from the refilling of print cartridges. Replace the print cartridge with a new print cartridge.

The print cartridge has a longer life sealed in its packaging rather than in the printer or the print cartridge storage container. Keep print cartridges sealed in their packaging until needed. Then, install the print cartridge promptly into the printer.

It is very easy to underestimate the number of pages printed.

When counting pages per cartridge, be sure to count drafts that are thrown away.

Replace the print cartridge. If there becomes a pattern of faulty print cartridges, the printer may be causing the print cartridges to fail. In this case, return the printer for repair and indicate the history of the faulty print cartridges.

The service station may be faulty, or the printer may be damaging the print cartridges. If the problem recurs with the printer, return the printer for repair and indicate the history of the faulty print cartridges.

Most of the causes for short black print cartridge life also apply to the color print cartridge. Review the other possible causes in this table.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t C a r t r i d g e C l e a n i n g R o u t i n e

Print Cartridge Cleaning Routine

If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to

"Troubleshooting Information/Printer Diagnostic Information/Print Cartridge

Cleaning."

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s C l e a r i n g C l o g g e d N o z z l e s

Clearing Clogged Nozzles

If rows of dots are missing, the print cartridge contains ink, and print cartridge cleaning procedure did not solve the problem, the print cartridge may have clogged nozzles. Replace the print cartridge.

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t o u t M i s s i n g D o t s

Printout Missing Dots

Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots."

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t Q u a l i t y P r o b l e m s

Print Quality Problems

Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print

Quality Problems."

Media Part Numbers

The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to “User’s Guide/Printable Area and Paper

Handling.”

HP Media Part Numbers

P r o d u c t

Name

Description

HP Premium

Inkjet Paper

(Not for use with photo pen)

HP Premium

Inkjet Papern

(Not for use with photo pen)

HP Premium

Transparency

Film

HP Premium

Transparency

Film

HP Premium

Transparency

Film

HP Premium

Transparency

Film

HP Premium

Glossy Paper

HP Premium

Glossy Paper

HP Premium

Glossy Paper

HP Premium

Glossy Paper

U.S. Letter/A-size coated paper for premium DeskJet printing

European/A4-size coated paper for premium DeskJet printing

U.S. Letter/A-size transparency film for presentation-quality overheads

European/A4-size transparency film for presentation-quality overheads

U.S. Letter/A-size transparency film for presentation-quality overheads

European/A4-size transparency film for presentation-quality overheads

U.S. Letter/A-size glossy paper

European/A4-size glossy paper

U.S. Letter/A-size glossy paper

European/A4-size glossy paper

HP Greeting

Card Paper

A-size paper and matching envelope for Quarter fold cards

Continued on next page

Dimensions P a c k a g e

S i z e

216 x 279 mm

(8.5 x 11 in)

200 sheets

P a r t

Number

51634Y

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

200 sheets

20 sheets

20 sheets

50 sheets

50 sheets

10 sheets

10 sheets

50 sheets

50 sheets

20 ea

51634Z

C3828A

C3832A

C3834A

C3835A

C3833A

C3831A

C3836A

C3837A

C1812A

HP Media Part Numbers (Cont.)

Description P r o d u c t

Name

HP Bright

White InkJet

Paper

HP Bright

White InkJet

Paper

HP Banner

Paper

1

HP Banner

Paper

1

HP Photo

Paper

2

HP Photo

Paper

2

HP Photo

Paper Greeting

Card (Available

Spring ‘97)

2

HP Photo

Paper Greeting

Card (Available

Spring ‘97)

2

HP Photo

Paper Invite

Card (Available

Spring ‘97)

2

HP Photo

Paper Invite

Card (Available

Spring ‘97)

2

U.S. Letter/A-size treated paper great for two-sided printing

European/A4-size treated paper great for two-sided printing

U.S. Letter/A-size Z-Fold, bothside printable

European/A4, Z-fold, both-side printable

U.S. Letter/A-size glossy paper great for photos

European/A4-size glossy paper great for photos

U.S. Letter/A-size glossy paper great for photos

European/A4-size glossy paper great for photos

Glossy paper and matching envelopes for half-fold Invite

Card with two-sided printing

Glossy paper and matching envelopes for half-fold Invite

Card with two-sided printing

Dimensions

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm

216 x 148.5

mm

(8.5 x 5.5 in)

210 x 297 mm

216 x 148.5

mm

(8.5 x 5.5 in)

148 x 210 mm

S h e e t s per Pack

500 sheets

500 sheets

100 sheets

100 sheets

20 sheets

20 sheets

20 sheets

20 sheets

20 sheets

20 sheets

P a r t

Number

C1824A

C1825A

C1820A

C1821A

C1846A

C1847A

C1848A

C1849A

C1850A

C1851A

1. Verify through your User’s Guide the applicability of using banner paper with your printer.

2. Verify through your User’s Guide the applicability of using photo paper with your printer.

Selecting Paper Tips

Tips for Selecting and Using Paper

For paper handling and printable area specifications, refer to

“Product Information/Specifications.”

Always use paper that conforms to the product’s specifications.

Refer to “Product Information/Specifications.”

Most plain paper manufactured for photo-copying produces good results for most printing needs. However, cotton bond paper, HP

Premium Inkjet Paper, and HP Premium Glossy Paper produce excellent printing results for special projects.

Before you purchase large quantities of a certain type of paper, print on both sides of a few sheets to determine if it provides acceptable quality printing on its "print side." (See "Determining the Print Side of Media.")

Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.

Tips for Selecting and Using Envelopes

Always use envelopes that conform to the product’s Specifications.

Refer to “Product Information/Specifications.”

Before you purchase large quantities of a certain type of envelope, first sample its ease of use with the printer to determine whether it's compatible.

Use high quality envelopes that are thin and sharply creased.

Do not use envelopes that are shiny or embossed or that have clasps or windows.

Do not use envelopes with thick or crooked edges, or envelopes that are damaged, curled, wrinkled, or irregularly shaped.

Tips for Selecting and Using Transparencies and other Media

Always use transparencies, index cards, postcards, and other media that conform to the product’s Specifications. Refer to

“Product Information/Specifications.”

For best results when printing on transparencies, use HP Premium

Transparency Film.

Do not use paper that is damaged, curled, or wrinkled.

Do not use paper with cutouts or perforations.

Do not use multiple-part forms.

Do not use paper that is heavily textured or embossed.

Tips for Selecting and Using Labels

The following Hewlett-Packard printers support labels:

HP DeskJet 510 HP DeskWriter 510

HP DeskJet 520

HP DeskJet 540

HP DeskWriter 520

HP DeskWriter 540

HP DeskJet 550C

HP DeskJet 560C

HP DeskJet 600 Series

HP DeskJet 750C

HP DeskJet 800 Series

HP DeskWriter 550C

HP DeskWriter 560C

HP DeskWriter 600 Series

While label support is not officially recognized in the User’s Guides, the printers listed above can successfully be used if the following guidelines are STRICTLY followed:

Caution

Failure to follow the suggestions below can permanently damage your printer.

The following are guidelines when using labels in HP DeskJet printers:

Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer.

Do not use plastic or clear labels. DeskJet inks are formulated for use with paper or specially treated plastic papers and will not dry properly when used with plastic or clear labels.

Do not use ANY label material which is damaged, folded, curled, or wrinkled in any fashion. These conditions are frequent causes of jams caused by labels peeling inside the printer. Labels that have peeled inside the printer are difficult to remove and may necessitate returning the printer to HP for service.

Do not use labels that are over two years old. Older label materials are more likely to peel inside the printer.

Do not print on partially used sheets of label material. The varying thicknesses of material passing over the print rollers can cause label jams or print skew.

Observe the following guidelines when storing label materials:

Always store label materials in the manufacturer’s packaging until ready for use. The manufacturer’s packaging protects the labels and adhesives from humidity extremes which could prematurely age the labels.

Always store label materials out of direct sunlight.

Keep label materials flat in the original packaging to help prevent premature aging, wrinkling or bending.

Tips for Selecting and Using Banner Paper

For paper handling and printable area specifications, refer to

“Product Information/Specifications.”

Always use paper that conforms to the product’s specifications.

Refer to “Product Information/Specifications.”

Most 20 lb Z-fold banner-type paper will produce good results for your banner printing needs. However, HP Premium Inkjet Banner

Paper, will produce excellent printing results for all your banner printing projects.

Before you purchase large quantities of a certain type of paper, print a few sheets to determine if it provides acceptable quality printing.

Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.

Tips for Selecting and Using HP Photo Paper with the HP Photo Cartridge

Verify that the HP Photo Cartridge is intended for use in your printer. Refer to the “User’s Guide” for your printer.

Remove the black print cartridge and replace it with the HP Photo

Cartridge. Refer to the “User’s Guide” for your printer for instructions.

Be certain that you have selected “Use HP Photo Cartridge” in the

Page Setup box.

Use HP Photo Paper (loaded glossy-side down) in your printer’s

IN tray, not HP Premium InkJet paper when you print photographs.

Using HP Photo paper will ensure high-quality, fade-resistant images.

For paper handling and printable area specifications, refer to the

“User’s Guide” for your printer.

Before you purchase large quantities of a certain type of paper, print a few sheets to determine if the paper provides acceptable quality printing.

Be sure that your paper does not have tears, dust, wrinkles, or is curled, or has bent edges.

For best results with the HP Photo paper/HP Photo cartridge combination, scan your photographs at 100 or 150 dpi. If you scan them at a higher dpi, you won’t improve the print quality, and your photographs will take longer to print.

Printing in Best mode yields the most vivid colors. (If the slower printing speed is acceptable.)

Loading Paper Tips

General Tips for Loading Media Effectively

To obtain the best print quality and avoid getting media jammed in the paper feed rollers, always use paper and other media that conform to the product’s specifications. Refer to “Product

Information/Specifications.”

Load only one media type at a time into the IN tray making sure the right edge of the media is aligned with the right edge of the IN tray.

Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side-down into the IN tray of the printer. (See

"Determining the Print Side of Media.”)

Never load more than the recommended amount of media into the

IN tray at one time.

Always load index cards, postcards, and envelopes in portrait orientation (that is, where the paper is longer than wide when placed in the IN tray).

Always use print settings in the printer driver that match the media type, size, and orientation.

Before inserting a stack of media into the IN tray, always tap its edges on a flat surface to even it out.

Determining the Print Side of Media

Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side down into the IN tray of the printer. Here are some tips for loading media print side down:

For plain paper, load the side identified by the paper’s packaging as the printside face down.

For letterhead paper, load the letterhead side down and facing the back of the paper tray.

For HP Premium Inkjet Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.

For HP Premium Glossy Paper, load the glossy side down.

For index cards or postcards, load the side designed to be written upon face down.

For envelopes, load the side you address face down

For labels, load the paper side down (the slick side up).

For HP Premium Transparency Film, load the rough side down with the sensing strip facing the back of the paper tray.

For HP Premium Banner Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.

Using the Single-Sheet Feeder

If your printer is equipped with a single-sheet feeder, the single-sheet feeder allows you to feed a single sheet of paper or other media into the printer without unloading the IN tray. The single-sheet feeder slides freely to the right and left to accommodate the width of the media you insert.

Always use paper and other media that conform to the product’s

Specifications. Refer to “Product Information/Specifications.”

Part Numbers

N o t e

These power modules are not compatible with the

HP DeskJet 300 series printers.

Power Module Part Numbers and General Information

Power Module

Plug Type

2162978

Country or

Region

US

Canada

Latin America

Brazil

Ecuador

Columbia

Taiwan

Saudi Arabia

Mexico

Region’s

AC Voltage

120 VAC

60 Hz

HP Part

Number

9100-5124

(C2175A)

Japan

100 VAC

50/60 Hz

9100-5130

(C2178A)

People’s Republic of China

Argentina

220 VAC

50 Hz

9100-5129

(C2179A)

2162980

Australia

240 VAC

50 Hz

9100-5127

(C2181A)

India

South Africa

2162977

Continued on next page

2162978

Brazil

Philippines

220 VAC

50 Hz

9100-5128

(C2180A)

220 VAC

50 Hz

9100-5391

Power Module Part Numbers and General Information (Cont.)

Power Module

Plug Type

Country or

Region

Region’s

AC Voltage

HP Part

Number

220 VAC

60 Hz

1

9100-5126

(C2182A)

Korea

(4.8 mm Plug)

2162981

United Kingdom

Singapore

Malaysia

Asia-Pacific

Middle East

2162979

Hong Kong

Eastern & Western Europe

Chile

Israel

Jordan

Nicaragua

North Africa

Paraguay

Peru

Russia

Turkey (4 mm Plug)

2162981

Asia, North

Caribbean

Indonesia

South America

Thailand

1. This power module is wound for 50 Hz.

240 VAC

50 Hz

9100-5131

(C2177A)

220 VAC

50 Hz

9100-5348

230 VAC

50 Hz

9100-5132

(C2176A)

220 VAC

60 Hz

1

9100-5346

Specifications

Power Module Specifications

C a t e g o r y

Input Voltage (Power Module Dependent)

Frequency

100 VAC

120 VAC

220 VAC

230 VAC

240 VAC

Specification

100 VAC, 120 VAC, 220 VAC, 230 VAC, or

240 VAC (±10%)

50/60 Hz (±3 Hz)±

60 Hz (±3 Hz)

50 Hz (±3 Hz)

50 Hz (±3 Hz)

50 Hz (±3 Hz)

Troubleshooting

Possible Causes of Printer Not Printing

Power module plug may not be fully seated in the printer’s power socket.

Power module may not be connected to a powered receptacle.

Make sure any power strip switches are turned on. Also, try a different outlet.

Power Module is not the correct device for the country or region’s power. Refer to “Product Information/Ordering Printer Options”.

Power Module may be faulty. Substitute another power module if available.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

Warranty Information

The warranty for HP DeskJet/DeskWriter printers varies depending upon the product and the date and country of purchase.

For products returned under warranty, Hewlett-Packard may use one of the following options:

Repair the product

Replace the product with a re-manufactured unit

Replace the product with a product of equal or greater functionality

Refund the purchase price

Hewlett-Packard Limited Warranty Statement

H P

P r o d u c t

Software

Print Cartridges

Printer and Peripheral Hardware

Duration of Limited Warranty (Unless otherwise stated in the printer’s documentation)

90 days

90 days

1 Year

Extent of Limited Warranty

1.

Hewlett-Packard (HP) warrants to the end user customer that HP products will be free from defects in materials and workmanship, for a specified time after the date of purchase by the customer. The duration of this limited warranty is stated above. Certain additional conditions and limitations of HP’s warranty are stated in the user’s guide. Those conditions and limitations include: a.

b.

For software products, the warranty applies only to the media upon which the product is recorded; and

HP does not warrant the operation of any product to be uninterrupted or error free.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

2.

3.

4.

5.

6.

7.

8.

HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a.

b.

Improper or inadequate maintenance;

Software or interfacing not supplied by HP; c.

d.

e.

f.

Unauthorized modification or misuse;

Operation outside the product’s environmental specifications, including duty cycle abuse or use of a mechanical switchbox without a designated surge protector;

Use of non-supported printing media or memory boards; or

Improper site preparation or maintenance.

For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges.

However, if printer failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

If any software media product or print cartridge product proves defective during the applicable warranty period, and if the product is covered by HP’s warranty, the customer shall return the product for replacement.

If HP receives, during the applicable warranty period, notice of a defect in a hardware product which is covered by HP’s warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product.

Your warranty is valid in any country where this product is distributed by Hewlett-Packard. Contracts for additional services such as on-site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer.

This limited Warranty Statement gives the customer specific legal rights. The customer may also have other legal rights which vary from state to state in the United States, from province to province in

Canada, and from country to country elsewhere in the world.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

Limitations of Warranty

1.

2.

3.

NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS

MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER

EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP

AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE.

To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a.

b.

c.

Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a customer (e.g.

Australia and the United Kingdom);

Otherwise restrict the ability of a manufacturer to make such disclaimers or impose such limitations; or

Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts.

To the extent allowed by local law, the remedies provided in this

Warranty Statement are the customer’s sole and exclusive remedies.

Limitations of Liability

1.

EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN

THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE

LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR

CONSEQUENTIAL DAMAGES, WHETHER BASED ON

CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND

WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s

Obtaining Printer Drivers

Updates to the HP Printer Driver software occur periodically. New versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below.

24-hour modem access

HP BBS Library

HP's electronic bulletin board library service is available 7 days a week,

24 hours a day for your convenient access to HP printer drivers and support information.

In the United States (for the following baud rates: 300, 1200, 2400, 4800,

9600, 14400), call (208) 344-1691.

In the United Kingdom (for baud rates up to 14400) call,

44 (1344) 361891.

World-wide (for the following baud rates: 300, 1200, 2400, 4800, 9600,

14400), call 1 (208) 344-1691.

Set your modem communications software to N,8,1.

CompuServe

Printer drivers and interactive sharing of technical information are available on CompuServe's HP Peripherals forum

(GO HPPER).

To subscribe in the United States, call CompuServe, Inc., at

(800) 524-3388 and ask for representative #51 (This service is not operated by Hewlett-Packard).

To subscribe in the United Kingdom, call toll-free (0800) 289378 or

(614) 529-1349.

To subscribe world-wide, call (614) 529-1349.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s

Internet

Printer drivers and product support information can be obtained through the World-Wide Web as follows:

URL ttp://www.hp.com/home.html

or, www.hp.com/go/cposupport

Updated Printer Drivers by Mail

HP's Distribution Centers provide printer drivers and printer driver updates.

Worldwide Fulfillment Information

Driver

Distribution

US and

Canada

Languages

Available

English

French

Spanish

Telephone

O r d e r s

970-339-7009

Mon - Sat, 24 Hours per day

UK

(0) is used only when calling within the country

Asia Pacific

(Singapore)

Australia

(Sidney)

English - - 44 (0) 1429 865 511

French - - - 44 (0) 1429 863 343

German - - 44 (0) 1429 863 353

Spanish - - 44 (0) 1429 520 012

Italian - - - 44 (0) 1429 520 013

Mon - Fri, 8:30 am to 6 pm CET,

(except Wed 8:30 am to 4 pm CET)

All localized languages

All localized languages

65 740 4477

Mon - Fri 8:30 am-

5:30 pm

Singapore time

612 565 6099

Mon - Fri 8:30 am-

5:30 pm Australian

Eastern Time

F a x

O r d e r s

970-330-

7655

(Within UK)

0 1429 866

000

(Outside UK)

44 1429 866

000

65 740 4499

(24 hours a day - 7 days a week)

612 519

5631

(24 hours a day - 7 days a week)

Mail

O r d e r s

US Driver

Fulfillment for

Hewlett-Packard

PO Box 1754

Greeley, CO 80623

European

Fulfillment for

Hewlett-Packard c/o Starpack

International, Ltd.

PO Box 63

Hartlepool

Cleveland

TS25 2YP

United Kingdom

Fulfillment:

Plus Pte Ltd.

No. 51, Ubi Ave 3

Singapore 1440

Fulfillment:

Plus Pty Ltd.

Private Bag 75

Alexandria NSW

Australia 2015

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s U . S . S e r v i c e S u p p o r t C o n t r a c t s

U.S. Service Support Contracts

HP Express Exchange Service

Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day.

HP Express Exchange provides next day exchange service (same as HP

SupportPack) but the fee is based on a per incident of repair rather than throughout the warranty period. This service does not need to be purchased within 30 days of the printer purchase date.

To order the HP Express Exchange Service, call toll-free at 800-835-4747; ask for ext. 524.

HP SupportPack

The HP SupportPack is an enhancement to the customer’s original oneyear warranty repair service. The HP SupportPack provides next day express exchange service (see above) for the duration of a three-year warranty period. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. The HP

SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard.

Customers must purchase this service enhancement within 30 days of piece of equipment Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In-

Touch newsletter.

HP Customer Return Repair Service

If uptime is less critical, the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in

Corvallis, Oregon. HP will repair the product within two working days from receipt and return via surface transportation.

To order the HP Customer Return Repair Service for customers with noncritical applications, call toll-free 800-835-4747; ask for ext. 524.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s N o n - U . S . S e r v i c e S u p p o r t C o n t r a c t s

Non-U.S. Service Support Contracts

HP SupportPack

The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides customers with a costeffective and timely way to achieve quality support. HP SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard. Additional information on

HP SupportPack and the prices for the service upgrade is available through HPNN.

For other service and support contracts, contact the Hewlett-Packard office or Response Center for that country.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

Returning a Printer for Service

In the USA

If a printer requires service, the customer can contact a service authorized reseller. The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center. Sales authorized resellers should call (800) 544-9976 to arrange for repair. Service authorized resellers should call (503) 750-2035.

Customers can contact Hewlett-Packard directly by calling HP Customer

Support Center at (208) 323-2551. They will verify that the printer is in need of repair and transfer the customer to the HP-Corvallis Repair

Center. If packaging materials are needed, call the HP Resellers

Response Line at (800) 544-9976.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

Printer Return Instructions

If the printer needs to be shipped, be sure it is packed in a protective carton. Hewlett-Packard recommends that the original shipping container be saved for this purpose. In-transit damage is not covered by the warranty. It is suggested that shipments are always insured.

When either a customer or reseller calls HP to arrange for service, the HP

Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location. The printer will be delivered to

HP, at HP’s expense, using second day delivery. The customer or reseller must still package the printer for shipment.

Once the printer is repaired, HP will ship it to the customer or reseller location using second day delivery.

You can help assure effective servicing of your customer's printer by following these guidelines:

Procedure:

1.

Follow the troubleshooting instructions in this manual to make certain the malfunction is in the printer and not the result of an interface error or a malfunction in the computer or software. If possible, identify the defective area or function.

2.

If you determine that repair is required, please provide the following with the printer when returning the printer for service: a.

b.

c.

d.

Printout a copy of the “HP Printer Repair Sheet.” (For information regarding printouts, see the note at the top of the

HP Printer Repair Sheet.)

Determine the appropriate customer code from the Printer

Repair Feedback Information section which follows.

Fill out the repair sheet. Include specific information, such as the configuration at the time of the malfunction, the type of interface cable, a description of the computer or host, and a description of the software application in use.

If purchased through a Hewlett-Packard reseller, include a copy of the sales slip or other proof of purchase to establish the warranty coverage period.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

In the UK, France, Germany, Switzerland, Austria,

Belgium, Norway, Sweden, Denmark, Finland, and the Netherlands

If a printer fails during the warranty period, the customer should do the following:

1.

Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services.

2.

If the customer is still unable to determine the cause of the failure, the customer should contact their local reseller or the European

Customer Support Center.

Customer support representatives can answer your questions regarding the setup, configuration, installation, and operation of the printer. They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for getting the printer serviced and repaired.

If available for your country and language, phone numbers for HP

FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If additional information is needed, customers can call the reseller or the nearest

HP Sales and Support Office.

If a printer fails after the warranty period:

1.

Follow the troubleshooting procedures in this document or the printer user's guide.

2.

If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

Elsewhere in the World

If a printer fails during or after the warranty period:

1. Follow the troubleshooting procedures in this document or the printer user's guide.

2. If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.

Notes

Operating accessories (such as, optional plug-in cartridges, print cartridges, and software) should not be included with the printer unless the problem relates to an accessory.

In the U.S., the power module should not be included with the printer unless instructed otherwise.

Outside of the U.S., the power module should be included when returning the printer for repair.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Service and Support Resources

HP Support Assistant (CD-ROM)

HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on a CD-ROM which is updated quarterly and mailed to you as part of the subscription. This system runs on any PC under MS Windows.

Obtaining HP Support Assistant CD-ROM

Country

Telephone

Number

F a x

Number

Mailing

Address

U.S., Canada

Latin America

UK

Europe

Asia Pacific

1 (800) 457-

1762

(24 Hours)

7 Days)

01 (317) 364-

8882

(24 Hours)

(7 Days)

1 (800) 457-

1762

(24 Hours)

(7 Days)

31 (55) 384279

(9:00 - 6:00)

(Monday -

Friday)

65 740-4629

65 740-4477

(8:30 - 5:30)

(Monday -

Friday)

(317) 364-8888 Hewlett-Packard Company

PO Box 4700

Crawfordsville, IN 47933

USA

(317) 364-8888 Hewlett-Packard Company

PO Box 4700

Crawfordsville, IN 47933

USA

0-800-960-273 Hewlett-Packard Company

PO Box 501

7300 AM Apeldoorn

The Netherlands

31 (55) 434455 Hewlett-Packard Company

PO Box 501

7300 AM Apeldoorn

The Netherlands

65 740-4617

65 740-4477

Hewlett-Packard Company

Circuit Road PO Box 0131

Singapore 9137

Singapore

Hewlett-Packard News Network (HPNN)

HPNN is an electronic bulletin board service available only to HP authorized resellers. This service provides the following information:

Presales Information

Printer Drivers

HP SupportPack Information

Software Notes

Postsales Information

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

For more information, call 1 (408) 553-7303.

HP Distribution Center

The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays.

HP Customer Information Center

The HP Customer Information Center provides presales product information. This service is available for resellers and end-user customers.

Call 1 (800) 752-0900, Monday - Friday, 6:00 AM - 5:00 PM Pacific Time.

HP Reseller Response Line

The HP Reseller Response Line provides pre-sales and post-sales technical support for HP authorized resellers. Call 1 (800) 544-9976,

Monday - Friday, 8:00 AM - 4:00 PM Pacific Time.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Ordering Supplies

Ordering Supplies

Country

Austria

Australia/New Zealand

Belgium/Luxembourg

Canada (Except Toronto)

Canada (Toronto)

Community of Independent Sales

Czech Republic

Denmark

Europe (East Central Headquarters)

Finland

France

Germany

Greece

Hungary

Iceland

Israel

Italy

Japan

Latin America

Lebanon

Norway

Poland

Portugal

Slovenia

South Africa

Spain

Sweden

Switzerland

The Netherlands

Tunisia

Turkey

United Arabian Emirates

United Kingdom

U.S.

Telephone Number

(1) 25000 536

(03) 895-2895

02-778 34 00

1 (800) 387-3154

(416) 671-8383

(095) 181 8002

(2) 47 17 230

4599 1000

(1) 25 000 0

(90) 887 21

Minitel 3616 HPMICRO,

Rubrique 2: “Points de Vente” agréés

0180-53262-22

30-1-689 64 11

(1) 142 09 86

(1) 67 10 00

00972 3 53 80 380

02/9212 4378

(03) 331-6111

(525) 326-40-00

009611 89 31 13

22 73 56 00

(22) 37 50 65

(01) 301 7343

(61) 159 33 22

002711 806 10 00

900 123 123

(0) 8 750 2000

01 / 735 71 11

020 - 547 6666

002161 28 01 44

(0) 212 224 59 25

009714 37 75 91

01344 369 369

1 (800) 538-8787

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP BBS Library

The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem.

HP BBS Library

Country

Austria

Belgium

Denmark

Finland

France

Germany

Italy

Netherlands

Norway

Sweden

Switzerland

United Kingdom

United States

Worldwide

Number

+ 43 (222) 251658

+ 32 (2) 778-3819

+ 45 (45) 991905

(9600) 7280

3616 HP MICRO

*HP#

+ 39 (2) 9210-4244

+ 31 (20) 647-5433

+ 47 (2) 273-5697

+ 46 (8) 750-6262

+ 41 (64) 560200

+ 44 (1344) 361891

+ 1 (208) 344-1691

Int Code + 1 (208) 344-1691

Baud Rate

2400, 4800, 9600, 14400,

19200, 28000, or ISDN

1200, 2400, 4800, 9600,

14400

300, 1200, 2400, 4800, 9600,

14400

2400, 4800, 9600, 14400

1200 to 14400 (Service

Minitel)

Datex J-BTX System

Up to 14400

2400, 9600, 14400

2400, 4800, 9600, 14400,

19200

2400, 4800, 9600, 14400

Up to 19200 or ISDN

Up to 14400

300, 1200, 2400, 4800, 9600,

14400

300, 1200, 2400, 4800, 9600,

14400

Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP FAXback on Demand - HP FIRST

You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section.

Use the following steps to use HP FIRST:

1. Call the system. You will need to use a touch-tone telephone or the phone set of your fax machine. A voice prompt will welcome you and guide you to the information you need. You will also need to give the phone number of the fax machine where you wish to receive the documents you select.

2. We suggest you initially request the index which lists all available documents.

3. Once you receive the HP FIRST index, choose the documents you need.

4. Call HP FIRST again. A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you.

5. Selected documents will be sent immediately to the fax number you have specified.

N o t e

To obtain documents in English from outside the UK, dial your international access code and then (31) 20 681 5792

(international toll rates applicable).

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP FIRST Telephone Numbers

Country (Language)

Austria (German)

Australia (English)

Denmark (Danish)

Belgium (French)

Belgium (Dutch)

Europe (English)

Finland (Finnish)

France (French)

Germany (German)

Hong Kong (English)

Italy (Italian)

Korea (Korean)

Netherlands (Dutch)

Norway (Norwegian)

Singapore (English)

Spain (Spanish)

Sweden (Swedish)

Switzerland (French)

Switzerland (German)

UK

US

Worldwide

Telephone Number

0660-8128

61-3-272 26 27

800-10453

0800 1 7043

0800 1 1906

(31) 20 681 5792

9800-13134

05-905900

0130-810061

506 24 22

1678-59020

82-2-769 05 43

06-0222420

800-11319

65-291 79 51

900-993123

020-795743

155-1526

155-1527

0800 96 02 71

1 (800) 333-1917

Int Code + 1 (208) 344-4809

HP Audio Tips (U.S. Only)

HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions. Use the following telephone number:

1 (800) 333-1917

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP Forum on CompuServe

The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users.

You can join CompuServe at no charge by calling a telephone number in the table below. CompuServe will send you a free introductory membership immediately, including information on how to access

CompuServe. From the CompuServe prompt, type:

GO HP <Enter>

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

CompuServe Telephone Numbers by Country Table

Local Call/

Free-Phone Number Country

Argentina

Australia

Canada

Chile

France

Germany

Hong Kong

Hungary

Israel

Japan

New Zealand

Portugal

South Africa

South Korea

Spain

Taiwan

UK

U.S.

Venezuela

Worldwide

(008) 025240

1 (800) 848-8199

36,638,122

(0130) 3732

(0120) 221200

(0800) 446113

(080) 022-7400

(0800) 289378

1 (800) 848-8199

Direct Number

54 (1) 345-3871

61 (2) 410-4260

1 (614) 529-1349

56 (2) 696-8807

33 (1) 4714-2160

49 (89) 6655-0111

852 867-0118

36 (1) 156-5366

972 (3) 290466

81 (3) 5471-5806

61 (2) 410-4260

33 (1) 4714-2160

27 (12) 841-2530

82 (2) 411-1327

33 (1) 4714-2160

866 (2) 651-6899

44 (1272) 760680

1 (614) 529-1349

58 (2) 793-2984

Int Code + 1 (614) 529-1349

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Hewlett-Packard Telephone Support

Technical Phone Support for Customers

The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under warranty, the customer should call (208) 323-2551. If the product is out of warranty, the customer has two options.

The customer can call 1 (900) 555-1500 at $2.50 per minute.

The customer can call 1 (800) 999-1148 at $25.00 per call using

VISA or MasterCard.

(The above prices are subject to change without notice)

To ensure the call is dealt with quickly, have the following information ready:

The product model number and serial number.

The operating system version and the configuration.

A description of the software installed and the accessories used.

HP North American Customer Support Center

Assistance from the Hewlett-Packard North American Customer Support

Center is available Monday to Friday, 7:00 AM to 6:00 PM Mountain time, except Wednesday when the hours are 7:00 AM to 4:00 PM.

1 (303) 635-1000

HP European Customer Support Center

Assistance from the Hewlett-Packard European Customer Support Center is available in English, Monday to Friday, 8:30 AM to 6:00 PM Central

European time, except Wednesday when the hours are 8:30 AM to 4:00

PM.

Int Code + 31 (20) 682-8291

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Contacting Hewlett-Packard

To contact Hewlett-Packard, check your local telephone directory for the

HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters.

Asia

Far East Sales Region Headquarters

Hewlett-Packard Asia Ltd.

22/F Peregrine Tower

Lipp Centre

89 Queensway, Central

Hong Kong

Canada

Hewlett-Packard Ltd.

6877 Goreway Drive

Mississauga

Ontario L4V 1M8, Canada

Europe

European Operations Headquarters

Hewlett-Packard S.A.

150, route du Nant-d’Avril

PO Box 1217

Meyrin 2/Geneva, Switzerland

Latin America

Hewlett-Packard Latin Am. Headquarters

Monte Pelvoux 111

Lomas de Chapultepec

11000 Mexico D.F.

Middle East/Africa

Middle East/Central Africa Sales Headquarters

Hewlett-Packard S.A.

Rue de Veyrot 39

CH-1217 Meyrin 1/Geneva, Switzerland

U.S.

Intercon Operations Headquarters

Hewlett-Packard Company

3495 Deer Creek Road

PO Box 10495

Palo Alto, CA 94303-0896, USA

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

Printer Repair Feedback Information

Procedure for Providing Repair Feedback Information:

1.

Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page.

2.

3.

Observe the problem with the printer. Verify the problem is repeatable.

Determine the customer code from the table below.

4.

Fill out the repair sheet and return the repair sheet with the printer.

HP DeskJet Printer Family Customer Codes

Customer

C o d e

CPS100

Failure

Keywords

STARTUP

P R O B L E M S

Power-Up Failed

Failure

Description

CPS105

CPS110

CPS200

CPS205

CPS210

CPS215

CWP000

Self-Test Failed

Erratic/Intermittent

Operation

Lights On Steady

Lights Flash in Unison

No Lights/Fan Only/No

Lamp

Lights Flashing

Alternately

Q U A L I T Y

Multiple Exchange

No lights, no noise, no movement, power failure, dead

Self-test does not print or is incomplete/wrong

Product behaves inconsistently or exhibits an intermittent failure

LEDs on front panel ON steady

LEDs on front panel ON and flashing

No LEDs On or no LEDs and the fan is ON or lamp not on

Different LED’s flash On and Off alternately

CWP005

CWP010

CWP015

CWP020

CWP025

CPG100

CPG105

CPP100

CPN100

CPN105

Customer Return

Re-Repair 90 days

Defective from Stock

Customer Damaged

Wrong Model

PERFORMANCE

Won’t Print

Stops Printing

Burning Smell

Grinding, Squeaking,

Scraping Noise

Knocking, Clicking,

Chattering Noise

Table continued on next page

Customer has received more than one exchange per incident

Customer returns exchanged unit

Unit fails within 90 days of previous repair

Unit shipped to customer is defective from stock

Customer/Reseller has damaged or mis-repaired unit

Wrong model or product sent to customer

Printer will not print or locks up while printing

Prints part of a page then stops

During operation, unit emits a burning smell

Unusual, persistent grinding, squeaking, scraping noise

Frequent shock or clicking or chattering noise

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

HP DeskJet Printer Family Customer Codes (Cont.)

Customer

C o d e

Failure

Keywords

MEDIA HANDLING

Failure

Description

CMM100

CMM105

CMM110

CMM115

CMM120

CMM135

CMM140

CMM150

Multiple Pick

Incomplete Load

Media Jams

Skewed/Slanted Page

Media Eject Problem

Continuous Media

Feed

Tracks on Media

Paper/envelope/transparency not loading

Several sheets/envelopes are picked together

Sheet/envelope loads then stops or media slips

Sheet/envelope/labels stuck inside of product/obstruction

Sheet/envelope loads unevenly

Sheet/envelope fails to eject

Continuously picks and feeds media

Excessive force on pinch wheels causes tracks on media

CGT100

P R I N T / I M A G E

Q U A L I T Y

Missing Dots

CGT105

CGT110

CGT115

Fuzzy/Blurred/Wavy or

Unusual Print

Vertical Misalignment

White line or streak through text or graphics, partial characters

Overspray of dots or print appears wavy or compressed or faded

Table columns of text/vertical lines are not well aligned (bi-directional shift)

Prints extra lines across media when printing self-test

CGT120

CGT125

CGT130

CPG115

Underlines or Streaks in Printing

Incomplete/Faded

Print

Won’t Print

Wrong Colors

Hardware Banding

Parts of printed characters are missing on self-test or print is faded

Carriage moving but not printing

Printing wrong colors or ink appears mixed

Printed page exhibits banding in print not caused by the print cartridge

Table continued on next page

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

HP DeskJet Printer Family Customer Codes (Cont.)

Customer

C o d e

CCP100

CCP105

CCP120

CCP125

CKK100

CKK105

CTT105

CTT110

CTT120

CYD100

CZZ000

Failure

Keywords

Failure

Description

C A R R I A G E

P R O B L E M S

Left-Side Collision Carriage slams to left side and stays there

Right-Side Collision Carriage slams to right side and stays there

Erratic/Slow Movement Erratic, slow movement or carriage stalls or hangs

Pen Won’t Lock Pen cartridge won’t lock in carriage

COMMUNICATION

I/O Port Fail Serial or parallel Input/Output from PC fails to print...not cable or PC

Local Area Network communications failed LAN/MIO Fail

P R I N T

CARTRIDGE (PEN)

Leaking Pen

Rejects Cartridge

Short Pen Life

Print cartridge has leaked in printer and damaged printer

Printer rejects cartridge or cartridge will not install properly

Cartridge life not to specifications

M I S C E L L A N E O U S

Loose/Damaged part

NTF

Broken, scratched, damaged or loose part

No trouble found

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

HP Printer Repair Sheet

N o t e

To print this form, select “Print” under the “File” menu.

Company Information

Company name: __________________________________________

Address: ________________________________________________

________________________________________________________

Phone number:____________________________________________

Your name: ______________________________________________

Printer Information

Printer model: ____________________________________________

Serial number: ____________________________________________

Date of purchase: __________________________________________

Date that you are sending the printer: ___________________________

Customer code: ___________________________________________

Failure is:

Occasionally intermittent: ___

Frequently intermittent: ___

Continuous: ___

Brand and model of your computer: ____________________________

Version of software you are using: _____________________________

The driver you are using: ____________________________________

Other information about the problem: ___________________________

________________________________________________________

Included Information

Check the following if able to provide additional troubleshooting information.

___Sample printout included

___Printer self-test included

___Unable to print the printer self-test

___Actions taken to resolve the problem and the results

________________________________________________________

________________________________________________________

________________________________________________________

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M S W i n d o w s P r i n t i n g

MS Windows Printing

The HP DeskJet 690C series printer drivers are compatible with MS

Windows 3.x, and MS Windows 95.

N o t e

Only a printer driver containing the designation “690C” should be used with HP DeskJet 690C series printers. Other

HP DeskJet or DeskWriter printer drivers should not be used.

Access to the printer driver to change specific settings is available from within each software application program. This is recommended since settings made in the software application can override settings made in the Printers control panel.

Steps to access the printer driver vary depending upon the software application. Generally, the printer driver is accessed from the “File, Print” or “File, Print Setup” in the software program.

You can also access the printer driver through the MS Windows’ Printers control panel to change default settings. The Printers control panel allows you to:

Select the default printer from the list of available printer drivers.

Add printer drivers.

Remove unneeded printer drivers.

Set various printer options (which may be superseded by the printer settings selected in the software application program).

Confirm the port which the printer is using.

Although the printer driver provides access to various printer settings, like paper type and page orientation, these settings may be overridden by settings made from the software program. The Printers control panel settings are used when a software program does not specify certain defaults.

N o t e

Drivers are available for DOS printing, and DOS printing can be accommodated through MS Windows (see “DOS Printer

Drivers” which follows.)

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Opening the Printers Control Panel in MS Windows 3.x:

1. Double-click Main in the Program Manager.

2. Double-click Control Panel.

3. Double-click Printers.

The default printer is listed in the text box at the top of the dialog box. To select a different default printer, double-click a printer from the list of installed printers.

Opening the HP Printer Properties Dialog Box in MS Windows

9 5 :

1. From the Start button on the task bar, select Settings.

2. Select Printers.

3. Double-click the HP DeskJet 690C Series Printer icon as shown:

4. Select Printer from the HP DeskJet 690C Series Printer dialog box:

5. Selecting Properties reveals the control panel shown below.

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Printer Properties Dialog Box (MS Windows 95)

Because you can connect your printer to any LPT: (parallel) port, it is important to make sure the proper port is selected. The steps below describe how to select or change a printer port from the control panels, MS

Windows 3.x, or MS Windows 95.

To select a port:

1. Open the Printers control panel.

2. Click Connect and select the port from the list.

The default printer name is followed by the port to which it is connected.

To select a printer port in MS Windows 95:

1. From the Start button on the task bar, select Settings.

2. Select Printers and double-click the HP DeskJet 690C Series printer.

3. Select Printer, then select Properties

4. Select Details

From the list under Print to the Following Port: select the appropriate printer port.

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MS Windows Printer Software

The HP DeskJet 690C printer software for MS Windows includes:

HP DeskJet 690C series printer driver

HP DeskJet 690C Toolbox

How do I? (on-screen procedures to help user’s use and maintain their printers)

Troubleshooting

Printer Services (Maintenance and Status)

TrueType Fonts

Release Notes

The HP DeskJet 690C Toolbox allows you to:

View step-by-step tutorials for common printer tasks

Diagnose and solve common printer problems

Monitor a current print job

Monitor the printer’s status at any time

Align the print cartridges (through Properties/Services)

Clean the print cartridges (through Properties/Services)

Print a self-test page (through Properties/General and Services)

Test printer communication (through Properties/Services)

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Installing the Printer Driver

The minimum system requirements to run the HP Printing System for MS

Windows are:

MS Windows 3.x

An 80386 processor

2 MB of RAM to print in black or 4 MB of RAM to print in color

10 MB free hard disk space

Before installing printer software:

1. Unpack the printer set it up with the procedures described in “User

Documentation/Setup Guide.”

2. Make sure the computer and the printer are both turned on and connected with the proper cable.

3. Close any screen savers or other software running in the background on your computer.

Installing the HP Printing System for MS Windows

1. Insert Installation Disk 1 into the computer’s disk drive.

2. Click File in the menu bar of the Program Manager window.

3. Choose Run in the File menu to open the Run dialog box.

4. Type A:\SETUP or B:\SETUP (depending on the computer’s configuration) in the text box and click OK.

5. Follow the on-screen instructions during the installation process and provide appropriate computer system information.

6. Restart MS Windows to activate the HP DeskJet 690C series printer driver.

Installing the printer software in MS Windows 95:

1. Insert Installation Disk 1 into your computer’s disk drive.

2. From the Start button on the task bar, select Settings.

3. Select Printers.

4. When the Printers dialog box opens, double-click on the Add

Printer icon.

5. Follow the instructions when the Add Printer Wizard opens.

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Aligning the Print Cartridges

After installing the software, the print cartridges need to be aligned before beginning any print jobs. You will also need to perform this procedure whenever you install a new print cartridge.

N o t e

You may skip the next procedure if you have already performed the print cartridge alignment as part of the installation routine.

To align the print cartridges:

Double click the Desktop icon (MS Windows 95 version shown above) and proceed from step 6 below, or:

1. Select Start from the task bar

2. Select Programs

3. Select HP DeskJet Utilities

4. Select HP DeskJet 690C Toolbox

5. Double-click the HP DeskJet 690C Toolbox icon

6. Select Printer Services

7. Select Align the Print Cartridges and follow the instructions.

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About the Printer Driver

HP DeskJet 690C series printer drivers provide access to all the capabilities of the HP DeskJet 690C printer. The following options are available from the printer driver:

Automatic or Manual printing

Grayscale printing

Best, Normal, or EconoFast print quality

Paper Type (including HP’s special papers)

Paper Size

Two-sided printing

Number of Copies

Ordered printing

Portrait or Landscape print orientation

Banner and cut-sheet printing

Print iron-on transfers or flip a document

Print a photograph

For detailed help, click the Help button in the HP DeskJet print settings dialog box.

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Using the Printer Driver

U s i n g t h e P r i n t e r D r i v e r

Accessing HP’s print settings dialog box from MS Windows 3.x

or MS Windows 95 applications (recommended):

1. Choose “File, Print” or “File, Print Setup.” This varies with the software program you are using. (For example: MS Word uses “File,

Print, Printer, Options”, and FrameMaker uses “File, Print Setup,

Options” to access the menu )

2. Click the Setup button.

Accessing HP’s print settings dialog box from the MS Windows control panel:

From MS Windows 3.x:

1. Double-click Main in the Program Manager window.

2. Double-click Control Panel.

3. Double-click Printers.

4. Select the HP DeskJet 690C printer in the Installed Printers list and click the Setup button.

From MS Windows 95:

1. From Start, select Settings.

2. Select Printers.

3. Double-click the HP DeskJet 690C Series Printer icon to reveal the dialog box shown below.

MS Windows Printer Status Dialog Box

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4. Select Printer, then select Properties to reveal the HP DeskJet 690C

Printer Properties dialog box.

The dialog box has five tabs; General, Details, Setup, Paper, and Services which are described below. The General and Details tabs are provided by

MS Windows, the Setup, Paper and Services tabs are provided by the HP

DeskJet 690C series printer driver.

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General Property Page (MS Windows)

U s i n g t h e P r i n t e r D r i v e r

General Property Page Options (MS Windows)

Option Description

Comment

Separator page

Print Test Page

OK

Cancel

Apply

Allows you to include special printing instructions, etc. Next time you print the document, these instructions will be found in this box.

Allows you to insert a separator page file between print jobs. Browse allows you to locate and specify the separator page to be printed.

Prints a test page.

Accepts changes.

Cancel changes.

Applies the current settings.

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Details Property Page (MS Windows)

U s i n g t h e P r i n t e r D r i v e r

Details Property Page Options (MS Windows)

Option Description

Print to the following port:

Print using the following driver:

Capture Printer Port and End Capture

Timeout Settings

Spool Settings...

Port Settings...

OK

Cancel

Apply

Provides options to add or delete printer ports. This selection also allows you to print to fax or file.

Allows you to change printer drivers or install updated ones. (To install an updated driver, for example, click the New Driver button, then click

Have Disk and follow the directions presented there.)

Permits you to capture, or terminate the capture of, a network printer. A selection allows you to reconnect to a network printer each time at logon.

Not Selected: sets the time Windows waits before sending an error message that your printer is off or off line after you send a print job.

Transmission Retry: sets the time Windows waits for your printer if your printer is on line but engaged. (If your printer is setup on a busy network, and/or if you send large graphics files, your printer might display an error message before your files have had a chance to print. To prevent this, increase this setting somewhat.)

Allows you to spool documents or print directly to the printer. Also allows you to disable bi-directional support.

Allows spooling of MS-DOS print jobs. You may also elect to have the driver check the port state before printing.

Accepts changes.

Cancel changes.

Applies the current settings.

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Setup Property Page

U s i n g t h e P r i n t e r D r i v e r

Setup Property Page Options

Option Description

ColorSmart (see

ColorSmart:

Automatic vs.

Manual Printing below)

Print In Grayscale

(see Grayscale

Printing which follows)

Print Quality

ICM (Independant

Color Matching)

Default

Help

OK

Cancel

Apply

Permits selection of Automatic or Manual screen-to-printer color mapping. Automatic (recommended) selects the best Halftoning,

Intensity and Color Control settings for all areas of your document.

Selecting Manual permits opening the Options dialog box which provides adjustments for Intensity and Halftoning, and allows selection of two types of Color Control.

Prints different colors as shades of gray. Has both Automatic

(recommended) and Manual modes. Selecting Manual permits opening the Options dialog box which provides adjustments for Intensity and

Halftoning. The Grayscale mode may be used to produce photocopying documents or to save the color cartridge when printing draft copies.

Best (presentation quality), Normal (letter quality), or EconoFast (draft quality).

Improves consistency between the printer and other color devices connected to your system.

Saves the current settings as the default settings for the printer.

Opens the online help.

Accepts changes.

Cancel changes.

Applies the settings only to document to be printed. Does not change the default settings.

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ColorSmart: Automatic vs. Manual Printing

In most cases the best print output is obtained by choosing Automatic

ColorSmart printing. In automatic mode, the printer driver analyzes each element in a document to provide the best color output.

If the color output obtained using the Automatic ColorSmart option is not satisfactory, use the Manual option.

The Manual ColorSmart Options dialog box provides control over

Intensity, Color Control, and Halftoning.

The Intensity slider bar adjusts the amount of ink applied to the paper—

Darker means more ink, Lighter means less ink.

Color Control offers two options: Vivid (Color) and Match (Screen). To print the document so it looks like it looks on the computer screen, choose

Match. To make the colors of the printed output brighter and more vivid than they appear on the screen, choose Vivid.

Halftoning describes how the driver places individual drops of ink on the page to reproduce different shades of the same color. Scatter halftoning, the default setting, usually gives the best results. Pattern halftoning applies different patterns of dots for different shades of a color.

ColorSmart Options Dialog Box

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Grayscale Printing

ColorSmart also allows printing color documents in monochrome with discernible shades of gray. Pages with grayscale images can be photocopied or faxed on a monochrome device and retain their full meaning and impact.

Grayscale printing is also faster than color printing and is ideal for printing draft copies.

To print in grayscale, select Automatic and the Print in Grayscale option in the ColorSmart dialog box.

Setup Dialog Box with “Automatic” and “Print in Grayscale”

Selected

Selecting Manual with Print in Grayscale selected, allows access to the Option dialog box which provides control over intensity and halftoning.

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Manual Grayscale Options Dialog Box

U s i n g t h e P r i n t e r D r i v e r

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Paper Property Page

U s i n g t h e P r i n t e r D r i v e r

Paper Property Page Options

Option Description

Orientation

Paper Options

Two-Sided (Manual

Duplex) Printing

Ordered Printing

Flip Horizontal

Choose portrait or landscape.

Paper Size: Allows selection of numerious paper sizes. To use a paper size not listed, select Custom.

Paper Type: Allows you to t ell the printer the type of paper upon which you are about to print. (Lets the printer decide which settings to use to give you the best results.)

Cut-Sheet: Allows the use of cut-sheet paper, or,

Banner: Allows the use of continuous-feed (Z-fold) banner paper. See description of banner printing below.

Allows you to manually print both sides of plain paper to economize and help conserve resources. Allows you to select the two-sided mode you prefer: Book or Tablet. For more information about two-sided printing, see below.

Prints in reverse order (last page first). Collates pages when printing multiple copies.

Allows you to reverse the printout horizontally.

Table continued on next page

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Paper Property Page Options (Cont.)

Option Description

Copies

Default

Help

OK

Cancel

Apply

Allows selection of multiple copies. (Do not change this setting unless you want multiple copies all the time. Generally, specify the number of copies required from within your application.)

Saves the current settings as the default settings for the printer.

Opens the online HP DeskJet 820 Help.

Accepts changes.

Cancel changes.

Applies the settings only to document to be printed. Does not change the default settings.

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Banner Printing

HP DeskJet 690C series printers can be set to print both cut-sheet and banner paper. Banner printing is supported for up to 20 sheets of lettersized or A4 Z-fold paper.

Banner Printing Procedure:

1. From the Paper Size menu, select Letter or A4 depending upon the size of your banner paper.

2. Select Banner, then click OK.

3. Slide your printer’s banner lever to the right until it clicks. (The banner lever is located below the IN/OUT tray.)

4. Flip-up the banner support guide in the OUT tray.

5. Remove all cut-sheet paper from the IN tray.

6. If using HP Banner Paper: Count-out one more sheet of banner paper than required by your banner and tear it off.

7. If using tractor-fed Z-fold paper: Count-out one more sheet of paper than required by your banner and tear it off. Tear off the edge perforations from both sides, then unfold and refold the pages to separate them.

8. Turn the banner paper so that the torn edge of the top sheet faces into the printer and place the stack in the IN tray.

9. Verify that the width and length adjusters are positioned against the edges of the paper stack.

10. Print your banner.

11. After your banner has printed, tear off the excess paper in the IN tray. Press the Form Feed button as necessary to fully eject the remainder of the paper.

12. When you have finished printing your banner, select Cut-Sheet from the Paper tab in the Properties dialog box

13. Return the banner lever to the left to begin printing cut-sheet paper, envelopes, transparencies, labels, etc.

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Two-Sided Printing (Manual Duplex)

The printer driver can be set to print both sides of plain paper to economize and help conserve resources.

N o t e

Two-sided printing is available for all sizes of paper.

However, you cannot use two-sided printing on envelopes, transparencies, labels, glossy paper, or premium paper.

Two-Sided Printing Procedure:

1. Select Two-sided printing.

2. Start printing your document. Observe that the odd-numbered pages print first.

3. After the printer finishes printing the odd-numbered pages, instructions for printing the other side appear on your computer’s screen.

4. Carefully remove the newly printed pages from the OUT tray and, leaving them face-up, turn the pages around (NOT OVER) and reinsert the pages in the IN tray. Verify that the tops of the pages feed into the printer first. (You should be able to read the pages from in front of the printer when the pages are correctly placed in the IN tray.)

5. Restart the printer by clicking the Continue button on the computer message. Observe that the even-numbered pages begin printing on the back of the previously printed odd-numbered pages.

N o t e

Do not click the Continue button until you have positioned the odd-numbered pages in the IN tray.

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Services Page

U s i n g t h e P r i n t e r D r i v e r

Services Page Options

Option Description

Align the print cartridges

Clean the print cartridges

Print a self-test page

Test printer communication

Default

Help

OK

Cancel

Apply

Initializes the routine that aligns the print cartridges. Follow the onscreen instructions.

Initializes the routine that cleans the print cartridges. Use only if print cartridges are not functioning correctly. This routine uses a great deal of ink. Follow the on-screen instructions.

Initializes the routine that prints a test page. Use this function to verify the connection between your computer and the printer.

This procedure test the communication between the computer and the printer. This test takes up to 3 minutes. An on-screen message appears giving status information. No printout is involved.

Saves the current settings as the default for the printer.

Opens the online help.

Accepts changes.

Cancel changes.

Applies the settings only to document to be printed. Does not change the default settings.

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Optimizing Performance

The print speed and overall performance of HP DeskJet 690C series printers can be affected by several things:

The amount of RAM can determine how fast documents are sent to the printer. Increasing RAM can speed up this process as well as make the computer work more efficiently at other things beside printing.

The size and complexity of the documents printed can make a difference in the printer's performance. Graphics are usually more complex - especially color graphics - and print more slowly than text.

The processing speed of the computer will determine how fast a document is sent to the printer. For example, a computer with a

486 processor runs faster than a computer with a 386 processor.

Running numerous software programs at one time slows down printing; each open program uses RAM. Therefore, limit the number of programs or documents open at one time.

Screen fonts are stored in RAM, which means they use up memory that the printer may need in order to print. Delete screen fonts or printer fonts that are not needed.

Using On-line Help

On-line help provides information about the printer’s software and status.

Printer Software Help

Type of help: P r o v i d e s :

HP DeskJet Toolbox

Error Message Help

Print Settings Help

Release Notes

Tutorials and troubleshooting for common print tasks and problems

Comprehensive context sensitive information designed for error recovery.

Information to help you make print settings choices.

Up-to-date information for specific conflicts.

How to access/where to find:

Click on the icon on the desktop, or in the Program group.

Button available on most popup error messages.

Click the help button for any tab in the

HP print settings dialog box.

From the Program Utilities: select HP

DeskJet 690C Release Notes.

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Cleaning and Aligning Print Cartridges

These functions are available from the Services Page (see above) and from within the HP DeskJet 690C Toolbox.

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DOS Printing

Since DOS applications are developed independently under different standards, each DOS application requires its own printer driver. If there is no driver available for the HP DeskJet 690C series printer, use a driver for a different HP DeskJet printer. In some cases, the substitute driver will not provide access to all of the DeskJet 690C’s capabilities.

The following table outlines usable drivers and their capabilities when used with an HP DeskJet 690C series printer.

Substituting Printer Drivers

Printer Driver Supported Features

HP DeskJet 660C

HP DeskJet 560C

HP DeskJet 540

HP DeskJet 500C

HP DeskJet 320

HP DeskJet 310

HP DeskJet 520

HP DeskJet 510

HP DeskJet 500

HP DeskJet PLUS

Color Printing

Color Printing

Color Printing

Color Printing

Color Printing

Color Printing

Monochrome Printing Only

Monochrome Printing Only

Monochrome Printing Only

Monochrome Printing Only

HP DeskJet Monochrome Printing Only

The table below shows software drivers available from individual software manufacturers for some HP DeskJet printers.

DOS Programs and Recommended Printer Drivers

DOS Software Program Version Recommended Printer Driver

WordPerfect

Harvard Graphics

Lotus 1-2-3

5.1, 5.1+, 6.x

3.0

2.x, 3.x, 4.0

HP DeskJet 600, 660C, or 850C

HP DeskJet 540

HP DeskJet 540

MS Word 5.5, 6.0

HP DeskJet 560C

Information on installing a DOS printer driver for a particular DOS application is supplied by the software manufacturer.

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HP DeskJet Control Panel for DOS

The DeskJet Control Panel for DOS is software that replaces the front panel switches found on older printers. The HP Control Panel for DOS does not replace printer drivers; it must be used along with DOS software printer drivers. When there is no specific HP DeskJet 690C series printer driver available for an application, the HP Control Panel gives the user access to print settings and features not available through the DOS application. If settings are available in the DOS application printer driver and the DOS Control Panel, the settings made in the DOS application override those made in the HP Control Panel for DOS.

The HP Control Panel for DOS also lets the user monitor the printer’s status, and clean and align the print cartridges.

Minimum System Requirements

DOS version 3.3 (or newer)

An 80286 (or better) processor

2 MB of RAM to print in black or 4 MB of RAM to print in color

Installation

Before you install the DOS control panel:

1. Unpack the printer and set it up.

2. Make sure the computer and the printer are both turned on and connected with the proper cable.

To install the HP control panel for DOS:

1. Insert the disk containing the HP Control Panel for DOS in the disk drive.

2. At the DOS prompt, type A:\Install (or B:\Install depending on the floppy drive configuration) and press Enter.

3. Follow the on-screen instructions.

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To align the print cartridges from the Control Panel for DOS:

1. Type DJCP at the DOS prompt to open the stand-alone DOS

Control Panel.

2. Select Align Print Cartridges and follow the on-screen instructions.

Two Ways to Use the HP DeskJet Control Panel for DOS

The DOS Control Panel can run either as a stand-alone application or as a memory resident application. To run the DOS Control Panel as a standalone application: type DJCP at the DOS prompt.

HP DeskJet 690C Control Panel for DOS

The DOS Control Panel must be loaded into memory at start-up to work as a memory resident application.

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To set up the Control Panel for DOS as a memory resident application:

1. Type DJCP at the DOS prompt to open the stand-alone DOS

Control Panel.

2. Select More Settings.

3. Select Memory Resident Functions.

4. Select Make Memory Resident.

5. Select Done and reboot the computer.

The memory resident DOS Control Panel is a subset of the stand-alone application due to memory considerations.

Whether stand-alone or memory resident, the Control Panel for DOS allows the user to control or view the following:

Print Cartridge Services (clean and align the pens)

Print Quality

Page Orientation

Font Width (normal or compressed)

Status Reports (limited in the resident DOS Control Panel)

Context-Sensitive Help

In addition to these, the stand-alone Control Panel for DOS provides access to:

Paper Size

Media Type (paper or transparencies)

Character Set

Lines per Page

Line Termination

Reset All Settings

Memory Resident Controls

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OS/2

Although no OS/2 specific printer driver is available for the HP DeskJet

690C series printers, the MS Windows printer driver can be accessed through OS/2 by using MS Windows in OS/2.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T h e P r i n t i n g S y s t e m

The Printing System

Printing systems contain hardware and software components which must work together properly before printing can take place. The printer driver provides the interface between the software applications that support printing, the computer’s hardware, and the printer. The basic printing system consists of the following:

1. Host computer (PC or Macintosh)

2. Application software (word processing, graphics design, desktop publishing, etc.)

3. Printer driver (specific to your printer and, in some cases, your application software)

4. Printer cable

5. Printer (HP DeskJet or DeskWriter)

6. The paper or other media upon which printing will take place

N o t e

Printing systems in networks may contain a somewhat different configuration of hardware and software.

HP ColorSmart printer drivers not only provide the hardware/software interface, but also allow bi-directional communication between the printer and the computer. Bi-directional communication allows printing information to flow from the computer to the printer, and printer status and error information to flow back from the printer to the computer.

Resolving Printing System Problems

Many printer problems and their solutions are reported in error messages that appear on the computer’s screen. When one of these messages is received, follow the instructions given. Check the HP DeskJet Status

Monitor (MS Windows users) or the Print Monitor (Macintosh) for information on the current status of the printer.

If you haven’t received an error message on the computer’s screen but have noted a problem with your printer, read through the troubleshooting topics that follow to find one that matches your printer’s symptoms.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Troubleshooting Hints

The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions.

N o t e

To save time diagnosing printing system problems, the

Possible Cause column in the table below is given with the most likely cause listed first. If the printing system does not respond correctly after trying the first solution, proceed the next, etc.

Printing System Problems, Causes and Solutions

Problem Possible Cause Solution

Printer does not print.

(Power light on,

Form Feed light off)

The printer driver is still preparing data to send to the printer.

Wait a few minutes. Some computers take several minutes of processing time before sending any data to the printer.

The interface connection or the interface cable has failed.

Failure of the host computer.

The problem is caused by TSR programs or the application software.

1. Verify the interface cable is an approved interface cable. (Must conform to IEEE 1284-B standards)

2. The interface cable may be faulty. Check the interface cable connections or try another interface cable.

3. Wrong interface connection. For example, the printer is connected to the serial port (e.g. COM1) rather than a parallel interface port.

1. Verify the host is operating correctly by printing to another printer.

2. The computer-to-printer connection has failed.

Unplug the printer from the host computer and try printing a self-test. If the self-test prints OK, verify the host computer and interface cable are functional by printing to a different printer using the same printer port and printer cable.

1. Close (or “rem-out”) any screen saver or other

TSR (Terminate Stay Resident) software programs (such as MacDisk) that are open and running in the background. Restart your computer.

2. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer.

Continued on next page

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Printing System Problems, Causes and Solutions (Cont.)

Problem Possible Cause Solution

Printer does not print.

(Cont.)

(Power light is on, the Form

Feed light is off)

The wrong printer is selected

(MS Windows) Open the Printers dialog box in the

MS Windows Control Panel and verify that the correct printer is selected. (An on-screen message may ask you to open Page Setup in your application.)

(Macintosh) Open the Chooser, select the correct printer, and close the Chooser. (An on-screen message may ask you to open Page Setup in your application.)

It may be necessary to reinstall the printer driver software using the instructions from the setup card.

The problem is caused by the printer driver.

The printer’s name does not appear in the Installed

Printers list in the

Printers dialog box in the MS Windows

Control Panel.

The problem is caused by the application software or the printer driver.

1. Close all TSRs (screen savers and other software that runs in the background).

2. Exit and then restart MS Windows.

3. Verify all TSRs remained closed.

4. Reinstall the printer driver using the instructions from the setup card.

1. Restart Windows and print the self-test from the

HP Toolbox.

2. Verify the proper printer driver and parallel port are selected. The printer driver’s name should appear in the Installed Printers dialog box.

3. Close any screen saver or other TSR (Terminate

Stay Resident) software programs that are open and running in the background. Restart your computer.

4. It may be necessary to reinstall the printer driver software using the instructions from the setup card.

5. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer.

Continued on next page

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Printing System Problems, Causes and Solutions (Cont.)

Problem Possible Cause Solution

The printer does not print.

(All lights are blinking)

The printout contains garbled or strange text characters (such as hearts or smiling faces), or contains distorted graphic images.

The printer-tocomputer connection failed.

The printer has failed.

The wrong printer may be selected.

1. Switch off the printer, disconnect the printer cable, switch the printer on.

2. If the Power light comes on and the Form Feed light remain off, print a sample page.

3. If the sample page prints, the printer is not the problem.

4. Reconnect the printer cable and re-send the file.

5. If the problem persists, the problem may be with the printer cable, the cable connections, or the computer port. (First, try another printer cable.)

1. Switch off the printer, disconnect the printer cable, switch the printer on.

2. If all lights begin blinking again, the printer is faulty.

Verify that the proper printer driver is selected. The printer driver’s name should appear in the installed printer’s dialog box (MS Windows) or the Chooser menu (Macintosh).

The printer-tocomputer connection failed.

The paper does not eject from the printer.

Continued on next page

The printer did not receive a formfeed command.

1. Switch off the printer, disconnect the printer cable, and switch the printer on.

2. Print a self-test (or demo) page.

3. If the self-test page prints, the printer is not the problem.

4. Reconnect the printer cable and re-send the file to the printer.

5. If the printout is still garbled, the problem may be with the printer cable, the cable connections, or the computer host. Try another printer cable. Try a different computer.

If the software does not send automatic form-feed commands, press the Form Feed key on the printer to initiate a manual form-feed.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Printing System Problems, Causes and Solutions (Cont.)

Problem Possible Cause Solution

The colors in the printout do not match the colors on the host computer’s monitor.

The printout contains faint or fuzzy print.

The printer driver settings may not be correct for your monitor.

The printer driver settings, the pens, or the selected media may be faulty.

Verify that your print cartridges are at room temperature and have plenty of ink, then try the following:

1. Verify that Complex Color Printing or Color

Match option is selected in the Options menu of the Printer Setup menu.

2. Try a different dithering method. See the “User’s

Guide” for your printer for dithering recommendations.

Verify the print cartridges are at room temperature, and have plenty of ink. Verify that the print settings are appropriate for the media selected.

Make sure the correct print settings are selected in the printer driver. (The printer driver settings should appear in the Installed Printers dialog box.)

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g P r i n t e r T r o u b l e s h o o t i n g H i n t s

Printer Troubleshooting Hints

Troubleshooting Tools

The following table lists the tools needed for general printer maintenance.

Recommended Troubleshooting Tools and Supplies

Tool Purpose

Tissue

Lint -free cloth

Computer vacuum

Distilled water

Print Cartridge Cleaning Operations.

Cleaning the Printer and the Print Cartridge Contacts.

Loosening and removing paper dust and other particulate matter from the interior of the printer.

Used for all cleaning purposes requiring water.

HP Toolbox (MS Windows Users)

HP Toolbox helps you diagnose and solve common printing problems.

To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet

Utilities program group. Then follow the symptoms and solutions that apply.

N o t e

Instead of the HP Toolbox, earlier versions of MS Windows printer drivers used Dr. DeskJet which performed similar functions. To access Dr. DeskJet, double-click the Dr.

DeskJet icon in the HP DeskJet Utilities program group.

Then follow the symptoms and solutions that apply.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s

Troubleshooting Flowcharts

Troubleshooting Flowcharts - Power-On Section

See "EX" and "EZ" See "CSP200"

Power-O n Sect ion

Start

Turn on the printer.

Power light turns on?

Yes

No

1. Verify the power module is plugged into a powered AC receptacle.

2. Verify the power module is plugged into the printer.

3. Check the power module with another printer.

4. Unplug the interface cable.

Yes

Power light turns on?

No

Return for service.

See "CSP100" and

“CSP210” customer codes.

Printer noisy?

Yes

1. Check for obstructions or loose parts.

2. Determine noise is excessive for product.

No

No

Still Noisy?

Yes

Return for service. See

"CPN100" or “CPN105” customer codes.

Carriage Moves

& Power/Ready

light on

steady?

No Control panel

light(s) flashing?

No

1. Verify the computer is on.

2. Disconnect the printer from the computer.

Yes Yes

1. Check for carriage obstruction.

2. Check for missing/incorrect print cartridge.

Yes

Flashing?

No Return for service.

See "CSP200" customer code.

Go to the

Self-Test section of the Flowchart

No

Still flashing?

Yes

See Printer Diagnostic Information/Error Light

Indications. See "CSP205", and "CSP215" customer codes.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s

Troubleshooting Flowcharts - Self-Test Section

Self-Test Sect ion

Run the printing self-test.

Does the self-test match the example in Printer

Diagnostic

Information?

No

Yes

Yes

Control panel lights flashing?

Yes

See Printer Diagnostic Information/Error Light

Indications. See "CSP205" and “CSP215 customer codes.

No

Is the printout complete?

No Return for service. See

"CGT100" through “CPG115” customer codes.

Yes

Is the print quality good?

No

See Print Quality Problems.

See "CGT100” through

“CPG115" customer codes.

Printer noisy?

No

Go to the Macintosh or

PC Connect Sections of the Flowchart

Yes

1. Check for obstructions or loose parts.

2. Determine noise is excessive for product.

No

Still Noisy?

Yes

Return for service. See

"CPN100" and CPN105” customer codes.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s

Troubleshooting Flowcharts - PC Connect Section

PC Connect Sect ion

From the Self-Test

Section

Can standard

ASCII text be printed

(dir, edit)?

No

Yes

1. Reconnect the interface cable.

2. Try another interface cable.

3. Verify the printer and computer are properly configured.

4. Try the printer with another computer.

Yes

Print ASCII text?

No

Return for service. See

“CKK100 “ and “CKK105” customer codes.

Print from

an MS Windows

Application?

No

1. Check that the driver version is correct.

2. Check the configuration in the MS Windows control panel.

Yes

At this point, the printer should be operating normally.

However, if it is not, return it for service along with a complete description of the problem.

Yes

Print from MS

Windows?

No

Return printer for service and document the error and its symptoms. See “Warranty and

Support Information” for customer code information.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s

Troubleshooting Flowcharts - Macintosh Connect Section

Macint osh Connect Sect ion

From the Self-Test

Section

Prints from a

Macintosh Computer?

No

1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial).

2. If AppleTalk, verify that AppleTalk is active in the Chooser.

3. If connected serially, verify that AppleTalk is inactive in the Chooser.

4. Verify the correct port is selected in the Chooser.

5. Reconnect the interface cable.

6. Try another interface cable.

7. Try the printer with another computer.

Yes

Yes

Print ok?

No

Return for Service. See

“CKK100 “ and “CKK105 " customer codes.

At this point, the printer should be operating normally. However, if it is not, return the printer for service and document the error and its symptoms. See

“Warranty and Support

Information” for additional customer code information.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g M a c I n t o s h T r o u b l e s h o o t i n g

MacIntosh Troubleshooting

N o t e

HP periodically provides updates of the printer software.

These updates may include enhancements that improve printer performance.

Problems and Solutions

Problem Solution

Printer won’t print

Printer icon does not appear on the left side of the

Chooser.

The printer name does not appear on the right side of the Chooser or the HP

DeskWriter family printer is not listed.

Power light is On, the

Resume light is Off.

Open the Chooser and verify that the correct printer is selected.

Make sure that the printer is turned on.

Make sure that the printer driver icon is in the Extensions

Folder.

Make sure the printer is turned on.

Open the Chooser and make sure AppleTalk is active.

Check that the correct printer is in the Chooser, then close all applications and restart. If this doesn’t work it may be necessary to reinstall the printer driver software.

P r i n t e r I n t e r f a c e I n f o r m a t i o n

HP DeskJet Printers

H P D e s k J e t P r i n t e r s

Cable and Connector Information

Recommended Interface Cables

Host Interface

HP IEEE-1284

Compliant Cable

HP IEEE-1284

Compliant Cable

HP Cable

Part Number

C2950A

C2951A

Cable Length

2 Meters

3 Meters

Cable Connectors

DB-25 Male to 36-Pin

Centronics Male

DB-25 Male to 36-Pin

Centronics Male

Interface Specifications

HP DeskJet printers communicate with computers through a single

IEEE1284-B parallel I/O interface connector. For more information about interface connection and operation, see “DOS I/O Interface Description.”

Communication Modes and Supported Protocols

C a t e g o r y

Interface Protocol

Communication Modes Available

Specification

IEEE-1284 Compatible

Compatible (Centronics)

Nibble

ECP

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

IEEE-1284 Interface Connector

18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1

36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19

2162989

IEEE-1284 Interface Port (DOS/MS Windows)

P i n

Number S o u r c e

Compatibilit y Mode

Nibble

M o d e

13

14

15

9

10

11

12

7

8

5

6

3

4

1

2

Continued on next page

Host

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Bi-Directional

Host nStrobe nAck

Busy

PError

Select nAutoFd

HostClk

Data 1 (LSB)

Data 2

Data 3

Data 4

Data 5

Data 6

Data 7

Data 8

PrtClk

PrtBusy

AckDataReq

Xflag

HostBusy

E C P

M o d e

HostClk

PeriphClk

PeriphAck nAckReverse

Xflag

HostAck

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

IEEE-1284 Interface Port (DOS/MS Windows) (Cont.)

P i n

Number

20

21

22

23

16

17

18

19

24

25

26

27

28

29

30

31

32

36

S o u r c e

Peripheral

Host

Peripheral

Host

Compatibility

M o d e

nInit nFault nSelectLn

Nibble

M o d e

Logic Gnd

Chassis Gnd

Peripheral Logic High

Signal Ground (nStrobe)

Signal Ground (Data 1)

Signal Ground (Data 2)

Signal Ground (Data 3)

Signal Ground (Data 4)

Signal Ground (Data 5)

Signal Ground (Data 6)

Signal Ground (Data 7)

Signal Ground (Data 8)

Signal Ground

(Perror, Select, nAck)

Signal Ground

(Busy, nFault)

Signal Ground

(nAuto Fd, nSelectLn, nInit) nInit nDataAvail

1284 Active

E C P

M o d e

nReverseRequest nPeriphRequest

1284 Active

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

DOS I/O Interface Description

The IEEE-1284 standard defines a signaling method for bi-directional parallel communications between hosts and printers or other peripheral devices. This standard provides improved performance and bi-directional

(two-way) communication, allowing a new generation of "intelligent" peripherals to talk and listen to the host device.

HP DeskJet printers have an IEEE 1284-B parallel I/O interface connector. This interface adheres to the IEEE 1284-B parallel interface standard which was derived from the earlier "Centronics®" interface.

Firmware in HP DeskJet printers support the following modes of operation through the IEEE 1284-B parallel interface port:

Compatibility Mode

Nibble Mode

Extended Capabilities Port (ECP) mode

Printer drivers on host computers "negotiate" with the printer to switch from one mode to another. If an error occurs while in Nibble or ECP mode, the interface automatically reverts to Compatibility mode.

HP DeskJet printer drivers meet the IEEE 1284-B standard for Level 1 devices. Input receivers meet the standard for Level 2 devices. This allows HP DeskJet printers to be connected to either a Level 1 or Level 2 host.

Level 1 devices drive the interface with 5 V TTL circuits. Their requirements are consistent with pre-existing installed devices and they can operate with any other Level 1 compliant device. Level 1 devices are characterized by steady-state electrical specifications.

Level 2 devices use output drivers with 45-55 ohms output impedance and TTL receivers with 0.2 V- 1.2 V hysteresis. Level 2 devices capitalize on the transmission-line characteristics of the connecting cable, providing faster data transmission.

Compatibility Mode

Compatibility mode is a unidirectional mode of operation in which data flows from the host computer to the printer. It is the mode that has, in the past, been called “Centronics.”

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

Nibble Mode

Nibble mode is a unidirectional mode of operation in which data moves from the printer to the host computer. HP DeskJet printers and most computer hosts can operate in nibble mode. Hosts can switch back and forth between compatibility and nibble modes, thus establishing limited two-way (bi-directional) communication. The host must place itself and the printer into nibble mode to receive status from the printer. This type of bi-directional communication has previously been called “Bitronics.”

ECP Mode

ECP mode provides a true bi-directional link between the printer and the host computer. HP DeskJet printers and most computer hosts can operate in ECP mode. ECP mode, combined with the HP proprietary communication protocol, allows the Remote Control Panel for DOS and the HP DeskJet Status Monitor for MS Windows to receive and display status information from the printer.

P r i n t e r I n t e r f a c e I n f o r m a t i o n

HP DeskWriter Printers

H P D e s k W r i t e r P r i n t e r s

Cable and Connector Information

Recommended Interface Cables

Cable Type HP Cable Part Number

AppleTalk Network

RS-422-A High-Speed

Clocked Serial

92215N

92215S

Apple Cable Part Number

M2068

M0197

Interface Specifications

HP DeskWriter printers have an 8-pin mini-DIN interface connector port.

This connector port is compatible with RS-422-A serial, AppleTalk, and high-speed externally-clocked serial mode communication. The printer automatically determines if it is connected to an AppleTalk network or directly to a Macintosh printer port.

Communication Modes and Supported Protocols

C a t e g o r y

Communication Modes

Macintosh Protocols

Macintosh I/O Connector

RS-422-A High-speed Serial

AppleTalk (230.4 Kbaud)

Serial Pacing Protocol (SPP)

AppleTalk Transaction Protocol (ATP)

AppleTalk Link Access Protocol (ALAP)

Datagram Delivery Protocol (DDP)

Echo Protocol (EP)

Name Binding Protocol (NBP)

Printer Access Protocol (PAP)

Routing Table Maintenance Protocol (RTMP)

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s

RS-422 Interface Connector (8-pin Mini-DIN)

TxD+

RxD+

TxD-

RxD-

Ground

HSKo or DTR

1

RS-422 Interface Port (AppleTalk)

Pin Number Interface Pin Name Interface Pine Description

5

6

3

4

7

8

1

2

DTR

NC

TxD-

Ground

RxD-

TxD+

NC

RxD+

Data Terminal Ready Output Handshake

No Connection in Printer

(Do not connect to ground or any other pin)

Transmit Data Line

Shield Ground

Receive Data Line

Transmit Data Line

No Connection

Receive Data Line

N o t e

HP DeskWriter printer interface ports conform to RS-422 and cannot be configured to operate as RS-232-C.

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s

Mac I/O Description

HP DeskWriter printers detect and monitor which interface mode (serial or LocalTalk) is present, and automatically switch to the appropriate protocol. The printers determine if they are connected to a LocalTalk node by detecting the presence or absence of a transformer at the interface connector port. (A transformer detected at the interface connector indicates the printer is connected to an LocalTalk network.) If the mode changes while the printer is on, the printer restarts.

HP DeskWriter printers are compatible with two Macintosh serial interface modes:

RS-422-A (57.6 Kbaud)

Clocked

RS-422-A signals are modulated against an inverted copy of the modulated signal (for example RxD- and RxD+). Data communication occurs by sensing which line is more negative than the other. Sensing line polarity in respect to an inverted signal is more immune to interference and noise than to a signal compared to a common ground.

The signal is also less likely to degrade over longer cable distances.

If a serial connection is made and "clocked" mode is detected, the printer switches from DTR mode (the default at power-up ) to SPP mode. The printer selects a frequency for the clocking and clocks the DTR line at that frequency.

In AppleTalk mode, the printer receives data in a synchronous serial bit stream at 230.4 K bits per second and converts the data to parallel.

N o t e

The Macintosh I/0 connector is RS-422-A compatible. It is not possible to use this port as an RS-232-C serial interface port.

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