HP Officejet Pro K550 InkJet Printer

HP Officejet Pro K550 InkJet Printer

HP Officejet Pro K550 Series

User Guide

HP Officejet Pro K550 Series

User Guide

Copyright Information

© 2005 Copyright Hewlett-Packard

Development Company, L.P.

Edition 1, 10/2005

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark Credits

Microsoft ® , Windows ® , and Windows NT ® are U.S. registered trademarks of Microsoft

Corporation.

Windows Connect Now TM is a registered trademark of Microsoft Corporation.

Novell

®

and NetWare

®

are registered trademarks of Novell Corporation.

Pentium ® is a registered trademark of Intel

Corporation.

Adobe ® and Acrobat ® are registered trademarks of Adobe Systems Incorporate.

Safety Information

3. Observe all warnings and instructions marked on the product.

4. Unplug this product from wall outlets before cleaning.

SecureEasySetup TM is a registered trademark of HP, BroadCom and LinkSys.

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

5. Do not install or use this product near water, or when you are wet.

6. Install the product securely on a stable surface.

7. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

8. If the product does not operate normally,

see Maintaining and troubleshooting .

9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Table of contents

1 Getting started

Finding other resources for the product .................................................................................................2

Accessibility.............................................................................................................................................4

Understanding the printer parts...............................................................................................................5

Front view................................................................................................................................5

Control panel...........................................................................................................................6

Back view................................................................................................................................7

2 Installing the accessories

Installing the duplex unit........................................................................................................................10

Installing tray 2.......................................................................................................................................11

3 Using the printer

Selecting print media.............................................................................................................................14

Tips for selecting and using print media...............................................................................14

Understanding specifications for supported media..............................................................15

Understanding supported sizes...........................................................................15

Understanding supported media types and weights............................................17

Setting minimum margins.....................................................................................................17

Loading media.......................................................................................................................................19

Configuring trays....................................................................................................................................21

Changing print settings..........................................................................................................................22

To change settings from an application for current jobs (Windows)....................................22

To change default settings for all future jobs (Windows)......................................................22

To change settings (Mac OS)...............................................................................................22

Canceling a print job..............................................................................................................................23

Printing on both sides (duplexing).........................................................................................................24

Guidelines for printing on both sides of a page....................................................................24

To perform duplexing (Windows)..........................................................................................24

To perform automatic duplexing (Mac OS)...........................................................................25

Printing on special and custom-sized media.........................................................................................26

To print on special or custom-sized media (Windows).........................................................26

To print on special or custom-sized media (Mac OS)..........................................................26

4 Maintaining and troubleshooting

Replacing the ink cartridges..................................................................................................................30

Maintaining the printheads....................................................................................................................31

To check printhead health....................................................................................................31

To print the print quality diagnostic page..............................................................................31

ENWW iii

To align the printheads.........................................................................................................33

To calibrate the linefeed.......................................................................................................33

To clean the printheads........................................................................................................33

To clean the printhead contacts manually............................................................................34

To replace the printheads.....................................................................................................36

Calibrating the color...............................................................................................................................37

Troubleshooting tips and resources......................................................................................................38

General troubleshooting tips..................................................................................................................39

Resolving printing problems..................................................................................................................40

Printer shuts down unexpectedly..........................................................................................40

All printer lights are on..........................................................................................................40

Printer is not responding (nothing prints)..............................................................................40

Printer does not accept printhead.........................................................................................41

Printer takes a long time to print...........................................................................................41

Blank page printed................................................................................................................42

Something on the page is missing or incorrect.....................................................................42

Placement of the text or graphics is wrong...........................................................................42

Poor print quality and unexpected printouts..........................................................................................44

Poor quality printouts............................................................................................................44

Meaningless characters print................................................................................................44

Ink is smearing......................................................................................................................45

Ink is not filling the text or graphics completely....................................................................45

Output is faded or dull colored..............................................................................................45

Colors are printing as black and white..................................................................................46

Wrong colors are printing......................................................................................................46

Printout shows bleeding colors.............................................................................................46

Colors do not line up properly...............................................................................................46

Lines or dots are missing from text or graphics....................................................................46

Resolving paper-feed problems............................................................................................................47

Tray cannot be inserted .......................................................................................................47

Another paper-feed problem is occurring.............................................................................47

Resolving printer management problems..............................................................................................49

Embedded Web server cannot be opened...........................................................................49

Troubleshooting installation issues.......................................................................................................50

Problems printing an alignment page...................................................................................50

Problems installing software.................................................................................................50

Problems connecting to a network........................................................................................50

Problems connecting to a wired network..............................................................................51

Problems setting up or using wireless communication.........................................................51

Clearing jams.........................................................................................................................................54

To clear a jam.......................................................................................................................54

To avoid jams........................................................................................................................56

5 Printer lights reference

Interpreting control panel lights.............................................................................................................58

Interpreting network connector lights....................................................................................................62

6 Configuring and managing the printer

Managing the printer..............................................................................................................................66

Overview of printer management tasks ...............................................................................66

iv ENWW

Monitor the printer................................................................................................67

Administer the printer...........................................................................................67

Configure network settings...................................................................................68

Overview of printer management tools.................................................................................69

Embedded Web server........................................................................................69

To open the embedded Web server....................................................69

Embedded Web server pages.............................................................69

Toolbox (Windows)..............................................................................................70

To open the Toolbox...........................................................................70

Toolbox tabs .......................................................................................70

HP Printer Utility (Mac OS)..................................................................................71

To open the HP Printer Utility..............................................................71

HP Printer Utility panels......................................................................72

Network Printer Setup Utility (Mac OS)................................................................72

HP Web Jetadmin software.................................................................................72

HP Instant Support...............................................................................................73

Security and privacy............................................................................73

To gain access to HP Instant Support.................................................74

myPrintMileage....................................................................................................74

Understanding the configuration page .................................................................................................75

Configuring the printer (Windows).........................................................................................................79

Direct connection..................................................................................................................79

To install the software before connecting the printer (recommended)................79

To connect the printer before installing the software...........................................80

To share the printer on a locally shared network.................................................80

Network Connection..............................................................................................................81

To install a network printer...................................................................................81

To install the printing software on client computers.............................................82

To install the printer driver using Add Printer.......................................................82

Configuring the printer (Mac OS)..........................................................................................................83

To install the software for network or direct connection (Mac OS X (10.2, 10.3, 10.4))......83

To share the printer on a locally shared network (Mac OS X (10.2, 10.3, 10.4)).................83

Setting up the printer for wireless communication (HP Officejet Pro K550dtwn)..................................85

Understanding 802.11 wireless network settings.................................................................85

To set up the printer on an ad hoc network (Mac OS).........................................................87

To set up the printer for wireless communication (Windows)...............................................87

To set up wireless communication using SecureEasySetup (SES).....................................88

To set up wireless communication for multiple printers (Windows only)..............................89

To turn off wireless communication......................................................................................89

Guidelines for reducing interference on a wireless network.................................................90

Guidelines for ensuring wireless network security...............................................................90

Uninstalling the printer software............................................................................................................92

To uninstall the printer software (Windows) ........................................................................92

To uninstall the printer software (Mac OS)...........................................................................92

Appendix A HP supplies and accessories

Ordering printing supplies online...........................................................................................................96

Accessories...........................................................................................................................................97

Supplies.................................................................................................................................................98

ENWW v

Appendix B Support and warranty

Obtaining electronic support................................................................................................................100

Obtaining HP telephone support.........................................................................................................101

Before you call....................................................................................................................101

Telephone support numbers...............................................................................................101

Hewlett-Packard limited warranty statement.......................................................................................105

Extent of limited warranty...................................................................................................105

Limitations of warranty........................................................................................................106

Limitations of liability...........................................................................................................106

Local law.............................................................................................................................106

HP Inkjet Supplies - Warranty Quick Reference.................................................................................108

Is your product covered under warranty?...........................................................................108

HP Inkjet Supplies Expiration.............................................................................................108

How do you return a product?............................................................................................108

Appendix C Printer specifications

Appendix D Regulatory information

FCC statement.....................................................................................................................................116

Shielded cables...................................................................................................................116

Exposure to radio frequency radiation................................................................................116

Other regulatory information................................................................................................................117

Regulatory information for wireless products......................................................................................118

Notice to users in Canada/Note à l'attention des utilisateurs Canadien............................118

Notice to users in Brail/Notificação de Normas de Uso de Dispositivos Sem Fio do

Brasil...................................................................................................................................118

Notice to users in Italy........................................................................................................118

Notice to users in France....................................................................................................118

Notice to users in the European Union...............................................................................119

Declaration of conformity.....................................................................................................................120

Environmental sustainability program.................................................................................................122

Reduction and elimination..................................................................................................122

Power consumption............................................................................................................122

Material safety data sheets.................................................................................................122

Recycling............................................................................................................................123

Product packaging.............................................................................................123

Plastics...............................................................................................................123

Disposal of waste equipment by users in private households in the

European Union ................................................................................................123

HP products and supplies..................................................................................123

Index....................................................................................................................................................................125

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1 Getting started

Thank you for buying the printer. This guide provides details about how to use the printer and to resolve printer and printing problems.

This section contains the following information:

● Finding other resources for the product

● Accessibility

● Understanding the printer parts

ENWW 1

Finding other resources for the product

You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:

Resource

Setup poster

Description

Provides illustrated setup information.

Location

A printed version of the document is provided with the printer. Also, an electronic version is available as an

Adobe ® Acrobat ® Portable Document

Format (PDF) document on the Starter

CD.

Getting started guide

Readme file and release notes

Embedded Web server (network connection)

Toolbox (Microsoft

®

Windows

®

)

Provides instructions for setting up the printer and information about the warranty and safety issues.

Included as a printed guide in the box with the printer.

Provide late-breaking information and troubleshooting tips.

Included on the Starter CD.

Allows you to view status information, change settings, and manage the printer from any computer on the network.

See Embedded Web server .

Available through any standard Web browser.

Provides information about printhead health and access to printer maintenance services.

See Toolbox (Windows) .

The Toolbox is normally installed with the printer software, if you choose an installation option that includes it.

Printer-driver onscreen Help (Windows) Provides an explanation of the features in the printer driver.

Available from the printer driver.

HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the printer, order supplies online, and find support information from the website. You can also configure settings for wireless printing.

See HP Printer Utility (Mac OS) .

The HP Printer Utility is normally installed with the printer software.

HP Instant Support

Control panel

Helps you quickly identify, diagnose, and resolve printing problems.

See HP Instant Support .

Provides status, error, and warning information about printer operations.

Available through any standard Web browser or through the Toolbox

(Windows).

See

Printer lights reference .

2 Chapter 1 Getting started ENWW

Resource

Logs and reports

Configuration page

Print quality diagnostic page

HP websites

HP telephone support

Description

Provides information about events that have occurred.

Location

See Monitor the printer .

Shows printer information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplex unit), and the number of pages printed from the trays and accessories, as well as the ink level information, and the printhead health status. If the printer is connected to a network, an additional network configuration page is available.

See Understanding the configuration page .

Diagnoses issues affecting the print quality of the printer, and helps you decide whether to run any maintenance tools to improve the print quality of your printouts.

See To print the print quality diagnostic page .

Provide the latest printer software, and product and support information.

Lists information to contact HP. During the warranty period, this support is often free of charge.

www.hp.com/support/officejetprok550 www.hp.com

See Obtaining HP telephone support

.

ENWW Finding other resources for the product 3

Accessibility

Your HP printer provides a number of features that make it accessible for people with disabilities.

Visual

The printer software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the printer software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys,

ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility .

For accessibility information for Macintosh operating systems, visit the Apple web site at www.apple.com/disability .

4 Chapter 1 Getting started ENWW

Understanding the printer parts

Front view

ENWW

7

8

5

6

3

4

1

2

9

10

Control panel

Output tray

Paper guides

Tray 1

Tray 2 (HP Officejet Pro K550dtn/K550dtwn)

Ink cartridge cover

Ink cartridges

Printheads

Printhead latch

Top cover

Understanding the printer parts 5

Control panel

For more information about interpreting control-panel lights, see

Printer lights reference

.

1

2

5

6

3

4

Power button and light

Configuration Page button

HP Officejet Pro K550dtn

HP Officejet Pro K550dtwn

Cancel button

Resume button and light

Printhead lights

Ink cartridge lights

6 Chapter 1 Getting started ENWW

Back view

3

4

1

2

5

6

USB host connector (connects to USB devices such as flash drives) (HP Officejet Pro K550dtwn)

Network connector (HP Officejet Pro K550dtn/K550dtwn)

USB connector

Power input

Rear access panel (HP Officejet Pro K550)

Optional automatic two-sided printing accessory (duplex unit) (HP Officejet Pro K550dtn/K550dtwn)

ENWW Understanding the printer parts 7

8 Chapter 1 Getting started ENWW

2

Installing the accessories

This section contains the following information:

● Installing the duplex unit

● Installing tray 2

ENWW 9

Installing the duplex unit

You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplex unit) is installed on the printer. The duplex unit comes with the HP

Officejet Pro K550dtn and HP Officejet Pro K550dtwn printers. For information on using the duplex unit, see

Printing on both sides (duplexing)

. See also

Accessories for ordering information.

To install a duplex unit

1.

Push the buttons on the rear access panel and remove the panel from the printer.

2.

Slide the duplex unit into the printer until the unit locks into place. Do not press the buttons on either side of the duplex unit when installing the unit; use them only for removing the unit from the printer.

10 Chapter 2 Installing the accessories ENWW

Installing tray 2

Tray 2 can hold up to 350 sheets of plain paper. It comes with the HP Officejet Pro K550dtn and HP

Officejet Pro K550dtwn printers, and is an optional accessory for the HP Officejet Pro K550 printer.

See

Accessories

for ordering information.

To install tray 2

1.

Unpack the tray, remove the packing tapes and materials, and move the tray to the prepared location. The surface must be sturdy, level, and located in a well-ventilated area. Allow space around the printer, including 50 mm (2 inches) for ventilation.

2.

Turn off the printer, and disconnect the power cord.

3.

Set the printer on top of the tray.

CAUTION

Be careful to keep your fingers and hands clear of the bottom of the printer.

ENWW

4.

Connect the power cord and turn on the printer.

Installing tray 2 11

12 Chapter 2 Installing the accessories ENWW

3 Using the printer

This section provides information on media usage for the printer, changing print settings, and performing basic printing tasks.

● Selecting print media

● Loading media

● Configuring trays

● Changing print settings

● Canceling a print job

● Printing on both sides (duplexing)

● Printing on special and custom-sized media

ENWW 13

Selecting print media

The printer is designed to work well with most types of office paper. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit HP website at www.hp.com

for details on HP media.

Tips for selecting and using print media

For the best results, observe the following guidelines.

Always use media that conforms to the printer specifications. See

Understanding specifications for supported media

.

Load only one type of media at a time into a tray.

For tray 1 and tray 2, load media print-side down and aligned against the right and back edges of

the tray. See Loading media

.

Tray 2 is designed to hold only plain paper.

Do not overload the trays. See

Understanding specifications for supported media

.

To prevent jams, poor print quality, and other printer problems, avoid the following media:

● Multipart forms

● Media that is damaged, curled, or wrinkled

● Media with cutouts or perforations

● Media that is heavily textured, embossed, or does not accept ink well

● Media that is too lightweight or stretches easily

Cards and envelopes

Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.

Use tightly constructed envelopes, and make sure the folds are sharply creased.

Load envelopes into the printer with the flaps facing up.

Photo paper

Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer.

Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

14 Chapter 3 Using the printer ENWW

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Transparencies

Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the printer.

Use the Best mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray. Allowing wet media to stack up may cause smearing.

Custom-sized media

Use only custom-sized media supported by the printer.

If your application supports custom-sized media, set the media size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-sized media.

Understanding specifications for supported media

NOTE

Tray 2 comes with the HP Officejet Pro K550dtn and HP Officejet Pro K550dtwn printers.

Understanding supported sizes

Media size Tray 1 Tray 2

Duplex unit

Standard paper sizes

U.S. Letter* (216 by 279 mm; 8.5 by 11 inches)

8.5 by 13 inches (216 by 330 mm; 8.5 by 13 inches)

U.S. Legal* (216 by 356 mm; 8.5 by 14 inches)

A4* (210 by 297 mm; 8.3 by 11.7 inches)

U.S. Executive* (184 by 267 mm; 7.25 by 10.5 inches)

U.S. Statement* (140 by 216 mm; 5.5 by 8.5 inches)

B5* (182 by 257 mm; 7.17 by 10.12 inches)

A5* (148 by 210 mm; 5.8 by 8.3 inches)

Envelopes

U.S. #10 Envelope (105 by 241 mm; 4.12 by 9.5 inches)

Monarch Envelope (98 by 191 mm; 3.88 by 7.5 inches)

HP Greeting Card Envelope (111 by 152 mm; 4.38 by 6 inches)

Selecting print media 15

Media size

A2 Envelope (111 by 146 mm; 4.37 by 5.75 inches)

DL Envelope (110 by 220 mm; 4.3 by 8.7 inches)

C5 Envelope (162 by 229 mm; 6.4 by 9 inches)

C6 Envelope (114 by 162 mm; 4.5 by 6.4 inches)

Japanese Envelope Chou #3 (120 x 235 mm; 4.7 by 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm; 3.5 by 8.1 inches)

Cards

Index card* (3 by 5 inches; 76.2 by 127 mm)

Index card* (4 by 6 inches; 102 by 152 mm)

Index card* (5 by 8 inches; 127 by 203 mm)

A6 card* (4.13 by 5.83 inches; 105 by 148.5 mm)

Hagaki* (100 by 148 mm; 3.9 by 5.8 inches)

Ofuku Hagaki* (148 by 200 mm; 5.8 by 7.9 inches)

Photo media

Photo media* (3 by 5 inches; 76.2 by 127 mm)

Photo media* (4 by 6 inches; 102 by 152 mm)

Photo media with tear-off tab* (4 by 6 inches; 102 by 152 mm)

Photo media with tear-off tab* (4 by 8 inches; 102 by 203 mm)

Other media

Custom-sized media* between 3 to 8.5 inches wide and 5 to 14 inches long (76.2 to 216 mm wide and 127 to 356 mm long)*

Tray 1

* These media sizes support manual duplex. See

Printing on both sides (duplexing) .

Tray 2

Duplex unit

16 Chapter 3 Using the printer ENWW

ENWW

Understanding supported media types and weights

Tray Type Weight Capacity

Tray 1 Paper

Transparencies

60 to 105 g/m 2

(16 to 28 lb bond)

Photo paper

Labels

280 g/m 2

(75 lb bond)

Up to 250 sheets of plain paper

(25 mm or 1 inch stacked)

Up to 70 sheets

(17 mm or 0.67 inch stacked)

Up to 100 sheets

(17 mm or 0.67 inch stacked)

Up to 100 sheets

(17 mm or 0.67 inch stacked)

Up to 30 sheets

(17 mm or 0.67 inch stacked)

Up to 80 cards

Tray 2

Duplex unit

Output tray

Envelopes

Cards

75 to 90 g/m 2

(20 to 24 lb bond envelope)

Up to 200 g/m 2

(110 lb index)

Plain paper only

60 to 105 g/m

2

(16 to 28 lb bond)

Paper

All supported media

60 to 105 g/m 2

(16 to 28 lb bond)

Up to 350 sheets of plain paper

(35 mm or 1.38 inch stacked)

N.A.

Up to 150 sheets of plain paper (text printing)

Setting minimum margins

The document margins must match (or exceed) these margin settings in portrait orientation.

Selecting print media 17

Media

U.S. Letter, U.S. Legal, A4, U.S.

Executive, U.S. Statement, 8.5 x 13 inch, B5, A5, cards, custom-sized media, photo media

Envelopes

(1) Left margin (2) Right margin (3) Top margin (4) Bottom margin*

3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch)

16.5 mm (0.65

inch)

16.5 mm (0.65

inch)

3.3 mm (0.13 inch) 3.3 mm (0.13 inch)

* To achieve this margin setting on a computer running Windows, click the Effects tab in the printer driver, and select Minimize Margins.

NOTE

When you are using the duplex unit, the minimum top and bottom margins must match or exceed 12 mm (0.47 inch).

18 Chapter 3 Using the printer ENWW

Loading media

This section provides instructions for loading media into the printer.

To load tray 1 or tray 2

1.

Pull the tray out of the printer by grasping under the front of the tray.

2.

For paper longer than 11 inches (279 mm), lift the front cover of the tray (see shaded tray part) and lower the front of the tray.

3.

Insert the paper print-side down along the right of the tray. Make sure the stack of paper aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.

NOTE

Tray 2 can be loaded only with plain paper.

ENWW

4.

Slide the paper guides in the tray to adjust them for the size that you have loaded.

Loading media 19

5.

Gently reinsert the tray into the printer.

CAUTION

If you have loaded legal-size or longer media, keep the front of the tray lowered. Damage to the media or printer might result if you raise the front of the tray with this longer media loaded.

6.

Pull out the extension on the output tray.

20 Chapter 3 Using the printer ENWW

Configuring trays

By default, the printer draws media from tray 1. If tray 1 is empty, the printer draws media from tray 2

(if it is installed and loaded with media). You can change this default behavior using the following features.

Tray Lock: Use this feature to protect special media such as letterhead or preprinted media from accidental use. If the printer runs out of paper while printing a document, it will not use paper from a locked tray to complete the print job.

Default Tray: Use this feature to determine the first tray from which the printer draws media.

NOTE

To use the tray lock and default tray settings, you must select the automatic tray selection option in the printer software. If the printer is on a network and you set a default tray, the setting will affect all users of the printer.

Tray 2 is designed to hold only plain paper.

To configure the trays

1.

Make sure the printer is turned on.

2.

Perform one of the following:

a. Embedded Web server: Click the Settings tab and click Paper Handling in the left panel.

b. Printer driver (Windows): Click the Services tab. For Windows 2000, Windows XP, and

Windows Server 2003, click the Service this Device button (this option is available only if the Toolbox is installed), and then click the Printer Services tab. Click Paper Handling.

c. Toolbox (Windows): Click the Printer Services tab and click Paper Handling.

d. HP Printer Utility (Mac OS): Click Trays Configuration from the Printer Settings panel.

3.

Change the desired tray settings, and click OK or Apply.

The following table lists possible ways you can use the tray settings to meet your printing needs.

I want to...

Follow these steps

Load both trays with the same media, and have the printer pick media from one tray if the other one is empty.

Have both special media (such as transparencies or letterhead) and plain paper loaded in the trays.

1.

Load media in tray 1 and tray 2. See

Loading media

.

2.

Make sure tray lock is disabled.

1.

Load special media in tray 1 and plain paper in tray 2.

2.

Make sure tray lock is set to tray 1.

Load media in both trays but have the printer pick media from a specific tray first.

1.

Load media in tray 1 and tray 2.

2.

Make sure default tray is set to the desired tray.

ENWW Configuring trays 21

Changing print settings

You can change print settings (such as paper size or type) from an application or the printer driver.

Changes made from an application take precedence over changes made from the printer driver.

However, after the application is closed, the settings return to the defaults configured in the printer driver.

NOTE

To set print settings for all print jobs, make the changes in the printer driver.

For more information about the features of the Windows printer driver, see the online help of the printer driver. For more information about printing from a specific application, see the documentation of that application.

To change settings from an application for current jobs (Windows)

1.

Open the document that you want to print.

2.

On the File menu, click Print, and then click Setup, Properties, or Preferences. (Specific options may vary depending on the application you are using.)

3.

Change any desired settings, and click OK, Print, or a similar command.

To change default settings for all future jobs (Windows)

1.

Click Start, point to Settings, and then click Printers or Printers and Faxes.

2.

Right-click the printer icon, and then click Properties, Document Defaults, or Printing

Preferences.

3.

Change any desired settings and click OK.

To change settings (Mac OS)

1.

On the File menu, click Page Setup.

2.

Change any desired settings (such as paper size) and click OK.

3.

On the File menu, click Print to open the printer driver.

4.

Change any desired settings (such as media type), and click OK or Print.

22 Chapter 3 Using the printer ENWW

Canceling a print job

You can cancel a print job using one of the following ways.

Control panel: Press ( Cancel button). This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed.

Windows: Double-click the printer icon that appears in the lower right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard.

Mac OS: Double-click the printer in the Printer Setup Utility (Mac OS X, 10.3, 10.4) or Print

Center (Mac OS X, 10.2). Select the print job, and then click Delete.

ENWW Canceling a print job 23

Printing on both sides (duplexing)

You can print on both sides of a sheet of media, either automatically by using the optional automatic two-sided printing accessory (duplex unit), or manually by turning the media over and feeding it into the printer again.

Guidelines for printing on both sides of a page

Always use media that conforms to the printer specifications. See

Understanding specifications for supported media

.

Specify duplex options in your application or in the printer driver.

Do not print on both sides of transparencies, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m 2 ) or heavier than 28 lb bond (105 g/m 2 ). Jams might occur with these media types.

Several kinds of media require a specific orientation when you print on both sides of a page, such as letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the printer prints the first side of the media first.

When you print from a computer using the Mac OS, the printer prints the second side first. Load the media with the front side facing down.

For auto-duplexing, when printing finishes on one side of the media, the printer holds the media and pauses while the ink dries. Once the ink dries, the media is pulled back into the printer and the second side is printed. When printing is complete, the media is dropped onto the output tray.

Do not grab it before printing is complete.

You can print on both sides of supported custom-sized media by using the printer's manual duplex capabilities. For a list of supported custom-sized media, see

Understanding specifications for supported media

.

To perform duplexing (Windows)

1.

Load the appropriate media. See Guidelines for printing on both sides of a page

and

Loading media

.

2.

For auto-duplexing, make sure the duplex unit is properly installed. See

Installing the duplex unit

.

3.

With a document open, click Print on the File menu, and then click Setup, Properties, or

Preferences.

4.

Click the Finishing tab.

5.

Select the Print on Both Sides check box. For auto-duplexing, ensure that Use Auto-Duplex

Unit is selected.

NOTE

If Use Auto-Duplex Unit is not available, click the Effects tab, and ensure that

Minimize Margins is cleared.

6.

To automatically resize each page to match the document's onscreen layout, ensure Preserve

Layout is selected. Clearing this option may result in unwanted page breaks.

24 Chapter 3 Using the printer ENWW

7.

Select or clear the Flip Pages Up check box depending on which way you want the binding. See the graphics in the printer driver for examples.

8.

Choose a booklet layout from the Booklet Layout drop-down list, if desired.

9.

Change any other desired settings and click OK.

.

10

Print your document.

.

11

For manual duplexing, after one side of the stack of paper is printed, follow the onscreen instructions to reload the printed paper into the tray to complete printing.

To perform automatic duplexing (Mac OS)

1.

Load the appropriate media. See Guidelines for printing on both sides of a page

and

Loading media .

2.

On the File menu, click Print.

3.

Open the Two-Sided Printing panel.

4.

Select the option to print on both sides.

5.

Select the desired binding orientation by clicking the appropriate icon.

6.

Change any other desired settings, and click OK or Print.

ENWW Printing on both sides (duplexing) 25

Printing on special and custom-sized media

To print on special or custom-sized media (Windows)

1.

Load the appropriate media. See Loading media .

2.

With a document open, click Print on the File menu, and then click Setup, Properties, or

Preferences.

3.

Click the Paper/Quality tab.

4.

Select the media size from the Size is drop-down list.

To set a custom media size, complete the following steps.

a. Click the Custom button.

b. Type a name for the new custom size.

c. In the Width and Height boxes, type the dimensions and click Save.

d. Click OK twice to close the properties or preferences dialog box of the printer. Then, open the dialog box again.

e. Select the new custom size.

5.

Select the media type by doing the following:

a. Click More in the Type is drop-down list.

b. Click the desired media type and click OK.

6.

Select the media source from the Source is drop-down list.

7.

Change any other desired settings and click OK.

8.

Print your document.

To print on special or custom-sized media (Mac OS)

1.

Load the appropriate media. See Loading media .

2.

On the File menu, click Page Setup.

3.

Select the media size.

4.

To set a custom media size, complete the following steps.

a. Click Custom Paper Size in the Settings pull-down menu.

b. Click New and type a name for the size in the Paper Size Name box.

26 Chapter 3 Using the printer ENWW

c. In the Width and Height boxes, type the dimensions and set the margins, if desired.

d. Click Done or OK, and then click Save.

5.

On the File menu, click Page Setup and select the new custom size.

6.

Click OK.

7.

On the File menu, click Print.

8.

Open the Paper Type/Quality panel.

9.

Click the Paper tab and select the media type.

.

10

Change any other desired settings, and click OK or Print.

ENWW Printing on special and custom-sized media 27

28 Chapter 3 Using the printer ENWW

4 Maintaining and troubleshooting

This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems.

● Replacing the ink cartridges

● Maintaining the printheads

● Calibrating the color

● Troubleshooting tips and resources

● General troubleshooting tips

● Resolving printing problems

● Poor print quality and unexpected printouts

● Resolving paper-feed problems

● Resolving printer management problems

● Troubleshooting installation issues

● Clearing jams

ENWW 29

Replacing the ink cartridges

You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. For information about using these tools, see

Overview of printer management tools . You can also print the configuration page to view this information (see

Understanding the configuration page ).

NOTE

After removing a cartridge from its package, install it right away. Do not remove a cartridge from the printer for long periods of time.

To find out which ink cartridges work with your printer, see

Supplies

.

To replace the ink cartridges

1.

Gently pull open the ink cartridge cover.

2.

Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you.

3.

Remove the new ink cartridge from its package.

4.

Align the cartridge with its color-coded slot and insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact.

5.

Close the ink cartridge cover.

30 Chapter 4 Maintaining and troubleshooting ENWW

Maintaining the printheads

If printed characters are incomplete, or dots or lines are missing from printouts, this may be caused by clogged ink nozzles and you might need to clean the printheads.

When the quality of printouts deteriorates, complete the relevant steps based on the following sequence:

1.

Check the health of the printheads (see

To check printhead health

).

2.

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions (see

To print the print quality diagnostic page ).

3.

If the color tints on printed pages have shifted visibly towards yellow, magenta, or blue, calibrate

the color (see Calibrating the color

).

4.

Manually clean the printhead contacts. See

To clean the printhead contacts manually

.

5.

Replace the printheads, if the problems persist after cleaning. See

To replace the printheads .

CAUTION

HP is not responsible for damage to the printer that results from modifying the printheads.

To check printhead health

Use one of the following means to check the printhead health. If the status of any printhead is not good or fair, then perform one or more of the maintenance functions, or clean or replace the printhead.

Configuration page: Print the configuration page on a clean sheet of white paper, and check the printhead health section. See

Understanding the configuration page .

Embedded Web server: Open the embedded Web server (see To open the embedded Web server ). Click the Information tab and click Ink Supplies in the left pane.

Toolbox (Windows): Open the Toolbox (see

To open the Toolbox

). Click the Information tab and click Printhead Health.

To print the print quality diagnostic page

Use the print quality diagnostic page to diagnose issues affecting the print quality of the printer. This will help you decide whether to run any maintenance tools to improve the print quality of your printouts. You can also view the ink level information, and the printhead health status on the page.

Control panel: Press and hold ( Power button), press (

( Resume button) 4 times, and release ( Power button).

Cancel button) once, press

Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select

PQ (print quality) diagnostic page from the drop-down list in the Print Quality section, and click Apply.

Printer driver (Windows): Click the Services tab. For Windows 2000, Windows XP, and

Windows Server 2003, click the Service this Device button (this option is available only if the

ENWW Maintaining the printheads 31

Toolbox is installed), and then click the Printer Services tab. Click Print PQ (print quality)

diagnostic page and follow the onscreen instructions.

Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality)

diagnostic page and follow the onscreen instructions.

HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and

Support panel.

1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of pages printed from the trays and duplex unit, the ink level information, and the printhead health status.

2 Test Pattern 1: If the lines are not straight and connected, align the printheads. See

To align the printheads

.

3

Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the printheads. See To clean the printheads .

4 Test Pattern 3: If there are dark lines or white gaps where the arrows are pointing, calibrate the linefeed. See

To calibrate the linefeed

.

32 Chapter 4 Maintaining and troubleshooting ENWW

ENWW

To align the printheads

Whenever you replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. However, if the appearance of your printed pages indicates that the printheads are misaligned, you can start the alignment process manually.

Control panel: Press and hold ( release ( Power button).

Power button), press ( Resume button) 2 times, and

Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select

Align printheads from the drop-down list in the Print Quality section, and click Apply.

Printer driver (Windows): Click the Services tab. For Windows 2000, Windows XP, and

Windows Server 2003, click the Service this Device button (this option is available only if the

Toolbox is installed), and then click the Printer Services tab. Click Align Printheads and follow the onscreen instructions.

Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions.

HP Printer Utility (Mac OS): Click Align from the Information and Support panel.

To calibrate the linefeed

Control panel: Press and hold ( Power button), press ( Resume button) 3 times, and release ( Power button).

Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select

Calibrate Linefeed from the drop-down list in the Print Quality section, and click Apply.

Printer driver (Windows): Click the Services tab. For Windows 2000, Windows XP, and

Windows Server 2003, click the Service this Device button (this option is available only if the

Toolbox is installed), and then click the Printer Services tab. Click Calibrate Linefeed and follow the onscreen instructions.

Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions.

HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel.

To clean the printheads

NOTE

Cleaning uses ink, so clean the printheads only when necessary.

The cleaning process takes up to 3.5 minutes. Some noise might be generated in the process.

Control panel: Press and hold ( Power button), press ( Resume button) 6 times, and release ( Power button).

Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select

Clean printheads from the drop-down list in the Print Quality section, and click Apply.

Printer driver (Windows): Click the Services tab. For Windows 2000, Windows XP, and

Windows Server 2003, click the Service this Device button (this option is available only if the

Maintaining the printheads 33

Toolbox is installed), and then click the Printer Services tab. Click Clean Printheads and follow the onscreen instructions.

Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions.

HP Printer Utility (Mac OS): Click Clean from the Information and Support panel.

To clean the printhead contacts manually

After printheads are installed, if one or both printhead lights on the control panel begin to blink and the printer will not print, you might need to clean the electrical contacts on the printheads and in the printer.

CAUTION

Clean the electrical contacts only after you have attempted to clean the printheads. See

To clean the printheads

. Electrical contacts contain sensitive electronic components that can be damaged easily.

1.

Open the top cover.

2.

If the carriage does not move to the left automatically, press and hold ( Resume button) for 3 seconds. Wait for the carriage to stop moving, then, unplug the power cord from the printer.

3.

Lift the printhead latch.

4.

Lift the handle of the printhead (which corresponds to the blinking printhead light) and use it to pull the printhead out of its slot.

5.

Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper.

CAUTION

Do not use water.

34 Chapter 4 Maintaining and troubleshooting ENWW

6.

Wipe the electrical contacts on the printhead but do not touch the nozzles.

NOTE

The electrical contacts are small copper-color squares, grouped on one face of the printhead.

The nozzles are on a different face of the printhead. Ink will be visible on the nozzles.

CAUTION

Touching the nozzles can cause permanent nozzle damage. Also, ink can permanently mark clothing.

7.

After cleaning, place the printhead on a sheet of paper or paper towel. Make sure the nozzles are facing up and are not in contact with the paper.

8.

Clean the electrical contacts in the printhead slot inside the printer with a clean, dry, soft and lintfree cloth.

ENWW

9.

Plug in the power cord and turn on the printer. The control panel should indicate that the printhead is missing.

.

10

Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact.

.

11

Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch.

.

12

Where necessary, repeat the above steps for the remaining printhead.

.

13

Close the top cover.

Maintaining the printheads 35

.

14

If one or both the printhead lights still blink, repeat the cleaning procedure described above for the printhead which corresponds to the blinking printhead light.

.

15

If one or both the printhead lights still blink, replace the printhead which corresponds to the blinking printhead light.

.

16

Wait while the printer initializes the printheads and prints the alignment pages. If the printer does not print the pages, start the alignment process manually (see

To align the printheads ).

To replace the printheads

NOTE

To find out which printheads work with your printer, see Supplies

.

1.

Open the top cover.

2.

If the carriage does not move to the left automatically, press and hold ( Resume button) for 3 seconds. Wait for the carriage to stop moving.

3.

Lift the printhead latch.

4.

Lift the handle of a printhead and use it to pull the printhead out of its slot.

5.

Remove the new printhead from its package, and then remove its orange protective caps.

6.

Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact.

7.

Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch.

8.

Close the top cover.

9.

Wait while the printer initializes the printheads and prints the alignment pages. If the printer does not print the pages, start the alignment process manually (see

To align the printheads ).

36 Chapter 4 Maintaining and troubleshooting ENWW

Calibrating the color

Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the best print quality. If you are not satisfied with the appearance of the colors, you can start the color calibration process manually.

Control panel: Press and hold (

( Power button).

Power button), press ( Cancel button) 2 times, and release

Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select the option to calibrate color from the drop-down list in the Print Quality section, and click Apply.

Printer driver (Windows): Click the Services tab. For Windows 2000, Windows XP, and

Windows Server 2003, click the Service this Device button (this option is available only if the

Toolbox is installed), and then click the Printer Services tab. Click Calibrate Color and follow the onscreen instructions.

Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions.

HP Printer Utility (Mac OS): Click Calibrate Color from the Information and Support panel.

ENWW Calibrating the color 37

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

For paper jam, see

Clearing jams .

For paper-feed problems, such as the paper skew and paper pick, see

Resolving paper-feed problems

.

Some printer problems can be resolved by resetting the printer.

To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn)

1.

Press and hold / ( Configuration Page button), press ( Resume button) 3 times, and release / ( Configuration Page button). The Power light blinks for a few seconds. Wait till the

Power light is on.

2.

Press / ( Configuration Page button) to print the configuration page and verify that the network settings have been reset. By default, the network name (SSID) is "hpsetup" and the communication mode is "ad hoc".

38 Chapter 4 Maintaining and troubleshooting ENWW

General troubleshooting tips

Ensure the following:

Power light is on and not blinking. When the printer is turned on for the first time, it takes approximately 8 minutes to initialize the printer after the printheads are installed.

Make sure the printer is in the ready state. If lights are on or blinking, see

Printer lights reference .

No error messages appear on the computer screen.

Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on.

See

Electrical specifications for voltage requirements.

Media is loaded correctly in the tray and is not jammed in the printer.

Printheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the orange protective caps from each printhead.

Printhead latch and all covers are closed.

Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked into place.

All packing tapes and materials are removed from the printer.

Printer can print a configuration page. See Understanding the configuration page .

The printer is set as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center.

See your computer's documentation for more information.

Pause Printing is not selected if you are using a computer running Windows.

You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

ENWW General troubleshooting tips 39

Resolving printing problems

Printer shuts down unexpectedly

Check the power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet.

See

Electrical specifications for voltage requirements.

Check the printer vents

The printer vents are located on the sides of the printer. If the vents are covered and the printer overheats, the printer automatically turns off. Make sure the vents are not covered and the

printer is in a cool, dry location. See Environmental specifications for the required operating

environment for the printer.

All printer lights are on

A non-recoverable error has occurred

Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit HP website ( www.hp.com/ support/officejetprok550 ) for the latest troubleshooting information, or product fixes and updates.

Printer is not responding (nothing prints)

If the printer supports wireless communication, see also

Problems setting up or using wireless communication

.

Check the printer setup

See

General troubleshooting tips .

Check the printhead initialization

▲ When printheads are installed or replaced, the printer automatically prints a few alignment pages to align the printheads. This process takes about 8 minutes. Until this process is complete, only the automatic alignment pages can be printed.

Check the printer software installation

If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the printer software might not be installed correctly. To resolve this, uninstall

the software completely, and then reinstall the printer software. See Uninstalling the printer software .

40 Chapter 4 Maintaining and troubleshooting ENWW

ENWW

Check the cable connections

Make sure both ends of the network cable are secure.

If the printer is connected to a network, check the following:

● Check the Link light on the back of the printer. See

Interpreting network connector lights .

● Make sure you are not using a phone cord to connect the printer.

● The network hub, switch, or router is turned on and working properly.

Check the printer setup for network environment

▲ Ensure the correct printer driver and printer driver port are being used. For more information

about network connections, see Configuring the printer (Windows)

,

Configuring the printer (Mac

OS) , or the documentation provided by your network vendors.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion.

However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

If disabling the firewall allows you to communicate with the printer, you might want to assign the printer a static IP address and re-enable the firewall. See

Configure network settings .

Printer does not accept printhead

Check the printhead latch

▲ Make sure the printhead latch is properly closed.

Check the printhead

Make sure the printhead is inserted into its correct color-coded slot. See

To replace the printheads

.

Remove the printhead, and check to make sure the orange protective caps have been removed from the printhead.

Clean the printhead

Complete the printhead cleaning procedure. See Maintaining the printheads .

Turn off the printer after removing the printhead

▲ After removing the printhead, turn off the printer, wait about 20 seconds, and turn it on again without the printhead installed. After the printer has restarted, reinsert the printhead.

Printer takes a long time to print

Check the system configuration

▲ Make sure the computer meets the minimum system requirements for the printer. See

System requirements

.

Resolving printing problems 41

Check the printer software settings

The printer prints slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the printer driver. See

Changing print settings .

Check for radio interference

If the printer is connected using wireless communication and is printing slowly, then the radio signal might be weak. See

Guidelines for reducing interference on a wireless network .

Blank page printed

Check for empty ink cartridges

Check the printer lights to see which cartridge is low (see Interpreting control panel lights ). The

Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see

Understanding the configuration page ) provide information about ink levels. If you are printing black text and a

blank page prints, the black cartridge might be empty. See

Replacing the ink cartridges .

Check the media settings

Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays.

Make sure the page settings in the printer driver match the page size of media loaded in the tray.

Something on the page is missing or incorrect

Check the printheads

▲ Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem

areas, and perform the recommended actions (see To print the print quality diagnostic page ).

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer.

See

Setting minimum margins

.

Check the color print settings

▲ Make sure Print in Grayscale is not selected in the printer driver.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the trays are not overloaded. See

Loading media

.

42 Chapter 4 Maintaining and troubleshooting ENWW

Check the media size

Content on a page might be cut off if the document size is larger than the media that you are using.

Make sure the media size selected in the printer driver match the size of media loaded in the tray.

If you are using a computer running Windows, select Emulate LaserJet Margins in the printer driver to scale the document to fit the media size currently selected. See

Changing print settings

.

Check the margin settings

▲ If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. See

Setting minimum margins .

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the printer driver. See

Changing print settings .

Check the printer location and length of USB cable

▲ High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts; or refer to the application's documentation, or contact the software manufacturer for specific help.

ENWW Resolving printing problems 43

Poor print quality and unexpected printouts

Poor quality printouts

Check the printheads and ink cartridges

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem

areas, and perform the recommended actions (see To print the print quality diagnostic page ).

Replace any ink cartridges that are low on ink, and try to print again. See

Replacing the ink cartridges .

Check the paper quality

The paper might be too moist or too rough. Make sure the media used meets HP specifications,

and try to print again. See Selecting print media .

Check the type of media loaded in the printer

Make sure the tray supports the type of media you have loaded. See

Understanding specifications for supported media .

Make sure you have selected the tray in the printer driver that contains the media that you want to use.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Meaningless characters print

If an interruption occurs to a job that is printing, the printer might not recognize the rest of the job.

Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs and wait again. When the printer is ready, resend the job. If prompted by the computer to retry the job, click Cancel.

Check the cable connections

If the printer and computer are connected with a USB cable, the problem may be due to a poor cable connection.

Make sure the cable connections at both ends are secure. If the problem persists, turn off the printer, disconnect the cable from the printer, turn on the printer without connecting the cable, and delete any remaining jobs from the print spooler. When the Power light is on and not flashing, reconnect the cable.

Check the document file

The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available.

44 Chapter 4 Maintaining and troubleshooting ENWW

ENWW

Ink is smearing

Check the print settings

When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS). However, note that decreasing ink saturation might give printouts a "washed-out" quality.

Color documents that have rich, blended colors can wrinkle or smear when printed using the

Best print quality. Try using the other print mode such as Normal to reduce ink, or use HP

Premium Paper designed for printing vivid color documents. See

Changing print settings

.

Check the media type

▲ Some types of media do not accept ink well, ink will dry more slowly and smearing may occur.

See

Selecting print media .

Check the margin settings

Increase the margins in your document. Refer to the documentation included with your software application.

If you are using a computer running Windows, make sure Minimize Margins is not selected in the printer driver.

Ink is not filling the text or graphics completely

Check the ink cartridges

▲ Ink cartridges might have run out of ink. Replace any empty cartridge. Or try removing and

reinstalling the cartridges; make sure they snap firmly into place. See Replacing the ink cartridges .

Check the media type

Some media types are not suitable for use with the printer. See

Selecting print media .

Output is faded or dull colored

Check the print mode

The draft or fast mode in the printer driver allows you to print at a faster rate, which is good for

printing drafts. To get better results, select Normal or Best. See Changing print settings .

Check the paper type setting

When printing on transparencies or other special media, select the corresponding media type in the printer driver. See

To print on special or custom-sized media (Windows)

.

Check the ink cartridges

If lines in the text or image are broken or do not print properly, one or more of the ink cartridges

may have run out of ink or are defective. Replace these cartridges with new ones. See Replacing the ink cartridges

.

Poor print quality and unexpected printouts 45

Colors are printing as black and white

Check the print settings

▲ Make sure Print in Grayscale is not selected in the printer driver.

Wrong colors are printing

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver.

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem

areas, and perform the recommended actions (see To print the print quality diagnostic page ).

Printout shows bleeding colors

Check the print settings

Some media type settings (such as for transparencies and photo papers) and print quality settings (such as Best) require more ink than others. Choose different print settings in the printer driver, make sure you select the correct media type. See

Changing print settings

.

Check the ink cartridges

Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system, and result in reduced print quality and damage to the printer or printhead. HP does not guarantee or support refilled ink cartridges. For

ordering information, see HP supplies and accessories .

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem

areas, and perform the recommended actions (see To print the print quality diagnostic page ).

Colors do not line up properly

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem

areas, and perform the recommended actions (see To print the print quality diagnostic page ).

Check the graphics placement

Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.

Lines or dots are missing from text or graphics

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem

areas, and perform the recommended actions (see To print the print quality diagnostic page ).

46 Chapter 4 Maintaining and troubleshooting ENWW

Resolving paper-feed problems

For information on resolving jams, see Clearing jams

.

Tray cannot be inserted

Reinsert the tray. Make sure it is aligned with the printer opening.

Check for paper jam. See Clearing jams .

Another paper-feed problem is occurring

Media is not supported for the printer or tray

▲ Use only media that is supported for the printer and the tray being used. See

Understanding specifications for supported media .

Media is not picked up from a tray

Make sure media is loaded in the tray. See Loading media . Fan the media before loading.

Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

Make sure the tray is inserted properly.

Media is not coming out correctly

Make sure the output tray extension is extended; otherwise, printed pages may fall off the printer.

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Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold.

If the rear access panel or duplex unit is not installed properly during a print job, media may exit through the rear of the printer. Reinstall the rear access panel or duplex unit, or close the cover of the duplex unit.

Resolving paper-feed problems 47

Pages are skewing

Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer, reload the media properly, making sure that the paper guides are properly aligned.

When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.

Make sure the rear access panel or duplex unit is properly installed.

Multiple pages are being picked up

Fan the media before loading.

Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

Make sure the tray is not overloaded with paper.

When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.

Use HP media for optimum performance and efficiency.

48 Chapter 4 Maintaining and troubleshooting ENWW

Resolving printer management problems

This section provide solutions to common problems that involve managing the printer.

Embedded Web server cannot be opened

Check your network setup

Make sure you are not using a phone cord or a cross cable to connect the printer to the network.

See

Configuring the printer (Windows) or

Configuring the printer (Mac OS) .

Make sure the network cable is securely connected to the printer.

Make sure the network hub, switch, or router is turned on and working properly.

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. See

System requirements .

Check the printer IP address

Print the configuration pages of the printer, and locate the printer's IP address on the second

page. See Understanding the configuration page .

Ping the printer using the IP address from an MS-DOS prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:

C:\Ping 123.123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

ENWW Resolving printer management problems 49

Troubleshooting installation issues

Problems printing an alignment page

When printheads are installed or replaced, the printer automatically prints a few alignment pages to align the printheads. This process takes about 8 minutes, and the alignment pages may be discarded after they are printed. If the printer does not print the pages, try to start the alignment process

manually (see To align the printheads ).

Problems installing software

NOTE

Visit HP website ( www.hp.com/support/officejetprok550 ) for the latest troubleshooting information, or product fixes and updates.

Verify the computer requirements

Make sure the computer meets the system requirements. See

System requirements .

Verify installation preliminaries

Before installing software on a Windows computer, ensure all other programs are closed.

If the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter.

If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. The printer driver can be downloaded from www.hp.com/support/officejetprok550 .

Reinstall the printer software

If you are using Windows and the computer cannot detect the printer, run the uninstallation utility

(Util\Scrubber\Uninstall.exe on the Starter CD) to perform a clean uninstallation of the printer

software. Restart your computer and reinstall the software. See Uninstalling the printer software

.

Problems connecting to a network

NOTE

After correcting any of the following, run the installation program again.

General network troubleshooting

If you are unable to install the printer software on the computer, verify that:

All cable connections to the computer and the printer are secure.

The network is operational and the network hub is turned on.

All applications, including virus protection programs and personal firewalls, are temporarily closed or disabled.

Make sure the printer is installed on the same subnet as the computers that will be using the printer.

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If the installation program cannot discover the printer, print the configuration page of the printer, and enter the IP address listed on the configuration page during the software installation. See

Understanding the configuration page .

Ping the printer using the IP address from an MS-DOS prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:

C:\Ping 123.123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address:

1.

Print the configuration page. See Understanding the configuration page .

2.

On the Windows desktop, click Start, point to Settings, and then click Printers or Printers and

Faxes.

3.

Right-click the printer icon, click Properties, and then click the Ports tab.

4.

On the Ports tabbed page, select the TCP/IP port for the printer and click Configure Port.

Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the configuration page.

Alternatively, create a new HP standard TCP/IP port (using the IP address listed on the configuration page) by doing the following:

a. On the Ports tabbed page, click Add Port.

b. Select Standard TCP/IP Port and click New Port.

c. Follow the onscreen instructions to create a new TCP/IP port using the printer's IP address.

5.

Click OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

If the Link light on the network connector does not turn on, make sure that all of the conditions listed in

General troubleshooting tips are met.

Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by assigning the printer with a static IP address. For more information, see

Configure network settings .

Problems setting up or using wireless communication

If the printer is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks:

Troubleshooting installation issues 51

Check the wireless network settings

Make sure the computer's wireless card is set to the correct wireless profile. A wireless profile is a set of network settings unique to a given network. A single wireless card might have several wireless profiles (for example, one for a home network and one for an office network). Open the configuration utility for the network card installed on your computer, and ensure that the profile selected is the profile for the printer's network.

Make sure the printer's network settings match those of your network. Do one of the following to find the settings for your network:

Infrastructure communication mode: Open the wireless access point's (WAP) configuration utility.

Ad hoc communication mode: Open the configuration utility for the network card installed in your computer.

Compare the network's settings to those that appear on the printer's network configuration page

(see

Understanding the configuration page

), and note any differences. Possible problems include the following:

● The WAP filters hardware addresses (MAC addresses). See

To add hardware addresses to a wireless access point (WAP)

.

● One of these settings in the printer might be incorrect: communication mode (infrastructure or ad hoc), network name (SSID), channel (Ad hoc networks only), authentication type, encryption. See

Understanding 802.11 wireless network settings .

Print a document. If the document still does not print, then reset the printer's network settings

(see the instructions under

Troubleshooting tips and resources ) and reinstall the printer software

(see

Setting up the printer for wireless communication (HP Officejet Pro K550dtwn) ).

If the wireless network settings are correct, the computer might be associated to another wireless network. Ensure that the computer is associated to the same wireless network as that of the printer.

Users can ensure this by checking the wireless settings on their respective computers. In addition, ensure that the computers have access to the wireless network.

If the wireless network settings are incorrect, follow these steps to correct the printer's network settings:

1.

Connect the printer to your network with a network cable or to the computer using the cross cable included with the printer.

2.

Open the printer's embedded Web server. See Embedded Web server .

3.

Click the Networking tab, and then click Wireless (802.11) in the left pane.

4.

Use the Wireless Setup wizard on the Wireless Setup tab to change the printer's settings to match the settings of the network.

5.

Close the embedded Web server, and then disconnect the cable from the printer.

52 Chapter 4 Maintaining and troubleshooting ENWW

6.

Uninstall the printer software completely, and then reinstall the software. See Uninstalling the printer software .

Check the signal strength

Check the signal strength indicated on the network configuration page of the printer (see

Understanding the configuration page ). If the value is '0', the wireless devices (such as the

computer, the hub, or the wireless router) might be too far away, or the wireless signal might be blocked.

If possible, bring the devices closer, or move the devices to avoid any obstructions or partitions.

See also

Guidelines for reducing interference on a wireless network .

Check the printer lights

If the Configuration Page light keeps blinking, the device might be faulty.

If the Configuration Page light does not light up, check the network status and connection type information on the network configuration page of the printer. If the information shows 'Offline' and

'Wired', the printer is connected to the wired network.

Disconnect the network cable and configure the printer for wireless communication.

NOTE

The printer operates in either a wired or a wireless mode at any given point of time; it will not print in both modes simultaneously.

ENWW Troubleshooting installation issues 53

Clearing jams

To clear a jam

1.

Remove all media from the output tray.

2.

Check the rear access panel or the duplex unit.

a. Push the button on either side of the rear access panel or the duplex unit, and remove the panel or unit.

b. Locate any jammed media inside the printer, grasp it with both hands and pull it towards you.

c. If the jam is not there, push the latch on the top of the duplex unit and lower its cover. If the jam is inside, carefully remove it. Close the cover.

d. Reinsert the rear access panel or the duplex unit into the printer.

3.

If you cannot locate the jam, lift the output tray and check for a jam in tray 1. If media is jammed in the tray, do the following:

a. Pull out tray 1.

54 Chapter 4 Maintaining and troubleshooting ENWW

b. Pull the paper towards you.

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c. Reinsert the tray and lower the output tray.

4.

If you have not found the jam and have tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following:

a. Ensure the printer is turned off and disconnect the power cord.

b. Lift the printer off tray 2.

c. Remove the jammed media from the bottom of the printer or from tray 2.

d. Reposition the printer on top of tray 2.

5.

Open the top cover. If there is paper remaining inside the printer, ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled media, and pull the media towards you through the top of the printer.

WARNING!

Do not reach into the printer when the printer is on and the carriage is stuck.

When you open the top cover, the carriage should return to its position on the right side of the printer. If it does not move to the right, turn off the printer before you remove any jam.

6.

After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the print job.

If you encounter frequent jams, perform paper feed test to ensure that the paper path of the trays or duplex unit is clear. This process will print 20 blank pages.

To perform paper feed test

Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select the option to test paper feed from the drop-down list in the Print Quality section, and click Apply.

Printer driver (Windows): Click the Services tab. For Windows 2000, Windows XP, and

Windows Server 2003, click the Service this Device button (this option is available only if the

Toolbox is installed), and then click the Printer Services tab. Click Test Paper Feed and follow the onscreen instructions.

Toolbox (Windows): Click the Printer Services tab, and then click Test Paper Feed and follow the onscreen instructions.

HP Printer Utility (Mac OS): Click Test Paper Feed from the Information and Support panel.

Clearing jams 55

To avoid jams

Make sure that nothing is blocking the paper path.

Do not overload the trays. See

Understanding specifications for supported media

.

Load paper properly. See

Loading media

.

When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.

Do not use media that is curled or crumpled.

Always use media that conforms with specifications. See Selecting print media .

Make sure the output tray is not overly full when you send a job to print.

Make sure media is aligned against the right side of a tray.

Make sure the media length and width guides are adjusted snugly against the media, but do not crinkle or bend it.

56 Chapter 4 Maintaining and troubleshooting ENWW

5

Printer lights reference

The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary.

● Interpreting control panel lights

● Interpreting network connector lights

ENWW 57

Interpreting control panel lights

1

2

5

6

3

4

Power button and light

Configuration Page button

HP Officejet Pro K550dtn

HP Officejet Pro K550dtwn

Cancel button

Resume button and light

Printhead lights

Ink cartridge lights

For more information, visit HP website ( www.hp.com/support/officejetprok550 ) for the latest troubleshooting information, or product fixes and updates.

Light description /Light pattern Explanation and recommended action

All lights are off.

The printer is off.

Connect the power cable.

Press ( Power button).

The Power light is on.

The printer is ready.

No action is required.

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Light description /Light pattern

The Power light blinks.

The Power light and the Resume light blink.

The Power light is on and the Resume light blinks.

The Power light and the Resume light are on.

Explanation and recommended action

The printer is turning on or off, or is processing a print job.

▲ No action is required.

The printer is pausing for the ink to dry.

▲ Wait for the ink to dry.

Print media is jammed in the printer.

Remove all media from the output tray. Locate and

clear the jam. See Clearing jams

.

The printer carriage has stalled.

Open the top cover and remove any obstructions

(such as jammed media).

Press ( Resume button) to continue printing.

If the error persists, turn the printer off, and then on again.

The printer is out of paper.

Load paper and press ( Resume button).

The printer is in manual duplex mode. It is waiting for the ink to dry so that the pages can be flipped over and reloaded.

▲ Reload the stack of media into the printer, and press

( Resume button).

A cover is not closed completely.

▲ Make sure all covers are completely closed.

The rear access panel or duplex unit is missing, or is not inserted completely.

Make sure the rear access panel (HP Officejet Pro

K550) or the duplex unit (HP Officejet Pro K550dtn/

K550dtwn) is inserted completely at the back of the printer.

Interpreting control panel lights 59

Light description /Light pattern

The Power light and the Resume light blink, and one or more of the ink cartridge lights are on.

The Power light is on, and one or more of the printhead lights blink.

Explanation and recommended action

One or more of the ink cartridges have expired.

CAUTION

Printer services or repairs required as a result of using expired ink cartridges will not be covered under warranty.

Replace the ink cartridge indicated.

If you choose to use the expired ink cartridge, press and hold ( Power button), and press ( Resume button) three times. All lights except the Power light go off. Damage that results to the printer from using this cartridge is not covered under the warranty.

One or more of the printheads are missing.

Install the printhead indicated, and then try to print.

If the error persists, replace the printhead indicated.

The Power light, and one or more of the printhead lights blink.

One or more of the printheads are faulty or need attention.

Ensure the printhead indicated is properly installed, and then try to print. Remove and reinsert the printhead if necessary.

If the error persists, replace the printhead indicated.

The Power light is on, and one or more of the ink cartridge lights blink.

One or more of the ink cartridges are missing.

Install the ink cartridge indicated, and then try to print.

If the error persists, replace the ink cartridge indicated.

One or more of the ink cartridges are out of ink and must be replaced before you can continue printing.

Replace the ink cartridge indicated.

The Power light, and one or more of the ink cartridge lights blink.

One or more of the ink cartridges are faulty or need attention.

Ensure the ink cartridge indicated is properly installed, and then try to print.

If the error persists, replace the ink cartridge indicated.

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Light description /Light pattern Explanation and recommended action

The Power light is on, and one or more of the ink cartridge lights are on.

One or more of the ink cartridges are low on ink and will need to be replaced soon.

▲ Get ready new ink cartridges and replace the existing cartridges when they become empty.

The Power light blinks, and one or more of the ink cartridge lights are on.

The Configuration Page light blinks.

(HP Officejet Pro K550dtwn)

The Configuration Page light is on.

(HP Officejet Pro K550dtwn)

All lights are on.

One of the following processes is taking place:

The printer is initializing for wireless communication.

If you are using SecureEasySetup (SES) to set up the printer, the printer might be trying to connect to the wireless network.

If you are using Windows Connect Now TM to set up the printer, the printer is receiving wireless information from the USB flash drive.

Each of the above processes takes less than 2 minutes.

No action is required.

The printer is in wireless communication mode.

No action is required.

A non-recoverable error has occurred. See

All printer lights are on .

Interpreting control panel lights 61

Interpreting network connector lights

1

2

3

Activity light

Network connector

Link light

NOTE

The printer's wireless communication is turned off when the printer is connected using a network cable.

Light description/Light pattern

Link light is on. Activity light is off.

Explanation and recommended action

The printer is connected to the network but is not receiving or transmitting data over the network. The printer is turned on and idle.

No action is required.

Link light is on. Activity light blinks.

The printer is receiving or transmitting data over the network.

▲ No action is required.

62 Chapter 5 Printer lights reference ENWW

Light description/Light pattern

Link light is off. Activity light is off.

Explanation and recommended action

The printer is turned off or is not connected to the network.

If the printer is turned off, turn on the printer. If the printer is turned on and a network cable is connected, see

Problems connecting to a network

.

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6 Configuring and managing the printer

This section contains the following information:

● Managing the printer

● Understanding the configuration page

● Configuring the printer (Windows)

● Configuring the printer (Mac OS)

● Setting up the printer for wireless communication (HP Officejet Pro K550dtwn)

● Uninstalling the printer software

ENWW 65

Managing the printer

Overview of printer management tasks

The following table lists common printer tools that can be used to manage the printer. Specific procedures might include other methods. For information about accessing and using the tools, see

Overview of printer management tools .

NOTE

Mac OS users can use the control panel, the embedded Web server, and the HP

Printer Utility. Windows users can use the control panel, the embedded Web server, the printer driver, the Toolbox, the HP Web Jetadmin, and myPrintMileage.

For more information about the HP Web Jetadmin software, open the HP Web Jetadmin software and see its documentation. For more information about myPrintMileage, visit the myPrintMileage website.

If you want to...

...use these tools.*

Control panel parts

Embedded

Web server

Toolbox

(Windows)

HP Printer

Utility (Mac

OS)

HP Web

Jetadmin software

Monitor the printer

▲ Status of supplies

Usage of supplies and media

Operation and status

Administer the printer

Printer maintenance

Printer security

▲ PowerSave mode time

Tray settings

Alerts and notifications

Configure network settings

Configure network settings

myPrintMileage

66 Chapter 6 Configuring and managing the printer ENWW

Monitor the printer

This section provides instructions for monitoring the printer.

Use this tool...

...to obtain the following information.

Control panel

Embedded Web server

Toolbox (Windows)

HP Printer Utility (Mac OS)

Obtain information about the status of jobs that are being processed, the operating status of the printer, and the status of ink cartridges and printheads.

See Printer lights reference for more information.

Printer status information: Click the Information tab, and then click an option available on the left pane.

Ink cartridge and printhead status: Click the

Information tab and click Ink Supplies in the left pane.

Accumulated ink and media usage: Click the

Information tab and click Usage in the left pane.

Ink cartridge information: Click the Printer Status tab to view the ink-level information, and then click the

Cartridge Information button to view information about replacement ink cartridges and expirations dates.

Printer errors: Click the Printer Status tab, click

Preferences, and then select one or more check boxes to enable viewing of printer errors or warnings.

Ink cartridge information: Open the Information and

Support panel and click Supplies Status.

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Administer the printer

This section provides information about administering the printer and modifying settings.

Use this tool...

...to do the following.

Control panel

Embedded Web server

Reset the administrator password and network settings:

Press and hold / ( Configuration Page button), press

( Resume button) three times, and release /

( Configuration Page button). See the details under

Troubleshooting tips and resources .

Modify the administrator password: Click the Settings tab and click Security in the left pane.

Change tray settings: Click the Settings tab and click Paper

Handling in the left pane.

Perform printer maintenance tasks: Click the Settings tab and click Printer Services in the left pane.

Managing the printer 67

Use this tool...

Toolbox (Windows)

Printer driver (Windows)

HP Printer Utility (Mac OS)

...to do the following.

Change tray settings: Click the Printer Services tab and click

Paper Handling.

Perform printer maintenance tasks: Click the Printer

Services tab and click the button for the task that you wish to perform.

Set up alerts and notifications: Click the Printer Status tab and click Preferences.

Perform printer maintenance tasks:

1.

On the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes.

2.

Right-click the printer icon, and then click Properties,

Document Defaults, or Printing Preferences.

3.

Click the Services tab. For Windows 2000, Windows XP, and

Windows Server 2003, click the Service this Device button

(this option is available only if the Toolbox is installed), and then click the Printer Services tab. Click the button for the task that you wish to perform.

Change tray settings: Click Trays Configuration from the

Printer Settings panel.

Perform printer maintenance tasks: Open the Information

and Support panel and click the option for the task that you wish to perform.

Configure network settings

This section provides information about configuring the printer's network settings.

For a list of current settings, print a configuration page. See Understanding the configuration page .

Use this tool...

Embedded Web server

...to do the following.

Configure network settings: Click the Networking tab.

Set a static IP address: Click the Networking tab, select

Manual IP from the IP Address Configuration drop-down list, enter the static IP address in the Manual IP Address box, enter the Manual Subnet Mask and Manual Default

Gateway, if needed, and click Apply.

NOTE

It is not recommended that you assign a static

IP address to the printer. However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall.

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Overview of printer management tools

Embedded Web server

When the printer is connected to a network, you can use the printer's embedded Web server to view status information, change settings, and manage the printer at your computer.

NOTE

For a list of system requirements for the embedded Web server, see Printer specifications

. Some settings might be restricted by the requirement for a password. You can open and use the embedded Web server without being connected to the Internet. However, some features will not be available.

To open the embedded Web server

You can open the embedded Web server through the following ways:

NOTE

To open the embedded Web server from the printer driver (Windows), the Toolbox

(Windows), or the HP Printer Utility (Mac OS), the printer must be on a network and must have an IP address.

Web browser: In a supported Web browser on your computer, type the IP address that has been assigned to the printer.

For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123

The IP address for the printer is listed on the configuration page. See

Understanding the configuration page

.

After opening the embedded Web server, you can bookmark it so that you can return to it quickly in the future.

Printer driver (Windows): Click the Services tab and click the button to open the embedded

Web server.

Toolbox (Windows): Click the Information tab and click the button to open the embedded Web server.

HP Printer Utility (Mac OS): Click EWS from the Information and Support panel.

Embedded Web server pages

The embedded Web server contains pages that you can use to view product information and change printer settings. The pages also contain links to other e-services.

Pages Contents

Information

Settings

Shows status information about the printer, its ink supplies and usage, and a log of printer events (such as errors).

Shows the settings that have been configured for the printer, and gives you the ability to change these settings.

Managing the printer 69

Pages

Networking

Other links

Contents

Shows network status and the network settings that have been configured for the printer. These pages only appear if the printer is

connected to a network. See Configure network settings for more

information.

Connect you to other resources, including e-services, such as HP

Instant Support, myPrintMileage, and online ordering of supplies.

See HP Instant Support and

myPrintMileage .

You can also add or customize a link to the website of your choice.

The link will appear on the left pane throughout the embedded Web server pages.

Toolbox (Windows)

The Toolbox provides status and maintenance information about the printer. It also provides links to this guide for help in performing basic printing tasks and solving problems.

NOTE

The Toolbox can be installed from the Starter CD by selecting the full installation option, if the computer meets the system requirements.

To monitor a printer on a shared port (for example, \\portname\printername) from a client machine, the Toolbox must be running on the server machine as well as on the client machine.

To open the Toolbox

From the Start menu at your computer, point to Programs, point to the printer name, and then click the Toolbox icon.

Toolbox tabs

The Toolbox contains the following tabs.

Tabs Contents

Printer Status

Selected printer: Displays a list of installed printers that are supported by the Toolbox.

Ink Level Information: Shows estimated ink level for each cartridge.

Order Supplies: Provides access to a website where you can order printing supplies for the printer online.

Cartridge Information: Shows order numbers and expiration dates of the installed ink cartridges.

Preferences: Allows you to set your preferences, such as specifying whether to display error messages, and whether to sound an audio alert when a printer or printing error occurs.

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Tabs

Information

Printer Services

Contents

Printer Information: Provides a link to myPrintMileage, and shows the printer hardware and printhead health information.

Help Information: Provides links to HP Instant Support, HP

Customer Support, and online printer registration, as well as to this guide for help in performing basic printing tasks and

troubleshooting. See HP Instant Support

.

Print PQ (print quality) diagnostic page: Allows you to diagnose issues affecting the print quality of the printer. See

To print the print quality diagnostic page .

Test Paper Feed: Allows you to check the paper pick mechanism of a paper source. See the instructions under

Clearing jams .

Print Configuration Page: Allows you to print the configuration page of the printer. This page contains information about the printer and the supplies. See

Understanding the configuration page

.

Align Printheads: Guides you through aligning the printheads.

See To align the printheads .

Clean Printheads: Guides you through cleaning the printheads. See

To clean the printheads .

Calibrate Linefeed: Allows you to perform linefeed calibration.

See To calibrate the linefeed .

Calibrate Color: Allows you to perform color calibration to

correct problems with color tints. See Calibrating the color

.

Paper Handling: Allows you to set the tray lock and select a default tray (if tray 2 is installed). See

Configuring trays .

HP Printer Utility (Mac OS)

The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the printer, order supplies online, and find website support information.

To open the HP Printer Utility

1.

From the Finder, select Computer from the Go menu.

2.

Select Library, and then select Printers.

3.

Select hp, select Utilities, and then select HP Printer Selector.

4.

Select the printer and click Launch Utility.

Managing the printer 71

HP Printer Utility panels

Information and Support panel

Supplies Status: Shows the information about currently installed printheads and ink cartridges.

Device Information: Displays information about the printer model and serial number. Also allows you to print the configuration page of the printer. This page contains information about the printer and the supplies. See

Understanding the configuration page .

Print PQ Diagnostic Page: Allows you to diagnose issues affecting the print quality of the printer. See

To print the print quality diagnostic page .

Test Paper Feed: Allows you to check the paper pick mechanism of a paper source. See the instructions under

Clearing jams .

Clean: Guides you through cleaning the printheads. See To clean the printheads

.

Align: Guides you through aligning the printheads. See

To align the printheads .

Calibrate Color: Allows you to perform color calibration to correct problems with color tints. See

Calibrating the color .

Calibrate Linefeed: Allows you to perform linefeed calibration. See To calibrate the linefeed .

HP Support: Gain access to HP website where you can find support for the printer, register the printer, and find information about returning and recycling used printing supplies.

Printer Settings panel

Trays Configuration: Set the default media type and size for a tray, and set the tray priority.

See

Configuring trays .

Network Settings: Configure IP settings for network connectivity.

Network Printer Setup Utility (Mac OS)

The tool allows you to configure network settings for the printer. You can configure wireless settings such as network location name and wireless mode, and wired settings such as TCP/IP address, router, and subnet mask.

To open the Network Printer Setup Utility

1.

From the Finder, select Computer from the Go menu.

2.

Select Library, and then select Printers.

3.

Select hp, select Utilities, and then select Network Printer Setup Utility.

4.

Follow the onscreen instructions to configure network settings for the printer.

HP Web Jetadmin software

The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring status (including levels for supplies),

72 Chapter 6 Configuring and managing the printer ENWW

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After the software has been installed, you can gain access to it from anywhere within your intranet by using a standard Web browser. To get more information or to download the software, go to www.hp.com/go/webjetadmin .

HP Instant Support

HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify, diagnose, and resolve printing problems.

HP Instant Support provides the following information about your device:

Easy access to troubleshooting tips: Provides tips that are customized for your device.

Resolution of specific device errors: Provides immediate access to information that can help you resolve error messages specific to your device. To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors, click Alerts on the left side of the HP Instant Support page.

Notification of device driver updates: Alerts you when there is an update for the printer driver.

A message appears on the HP Instant Support homepage; click the link within the message to go directly to the download section of the HP website.

Obtaining support services: Provides a list of the support services that are available for your device.

Managing ink and media usage (myPrintMileage): Helps you manage and forecast printer supplies usage.

Self diagnostic testing for your device: Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant

Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with tasks, such as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device-diagnostic information. If any errors are detected during this process, you are given the option to perform updates to the device drivers, or to perform detailed diagnostic tests on the device.

HP expert help online (Active Chat): Provides personalized help from an HP support expert over the Web at any time. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again.

An HP support expert will respond online to solve your problem through a real-time Web chat.

Knowledge database Use the HP knowledge database to quickly find answers to your questions.

Security and privacy

When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement ( www.hp.com/ country/us/eng/privacy.htm

).

Managing the printer 73

NOTE

To view all the data that is sent to HP, select Source (for Internet Explorer and

Opera) or Page Source (for Netscape and Mozilla Firefox) from the View menu in your Web browser.

To gain access to HP Instant Support

Toolbox (Windows): Click the Information tab and click HP Instant Support.

Embedded Web server: In a Web browser, type the IP address assigned to the device. (The address is listed on the configuration page. See

Understanding the configuration page .)

In the Other Links section of the Information or Settings tab, click HP Instant Support.

NOTE

Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark the site and connect to it by using the bookmark, the pages will not contain the current information.

myPrintMileage

myPrintMileage is a service that HP provides to help you keep track of your device usage to help you forecast device usage and plan the purchase of supplies.

To use myPrintMileage, you must have the following:

Toolbox (Windows) installed

Internet connection

Device connected

On the myPrintMileage website, you can see the following item:

▲ Print analysis, such as the amount of ink you have used, whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of ink.

To gain access to myPrintMileage

Embedded Web server: Click myPrintMileage in the Other Links section.

Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions.

Windows taskbar: Right-click the Toolbox icon in the Windows taskbar, click myPrintMileage, and then select View my print usage.

NOTE

Do not bookmark the Web pages that are used to open myPrintMileage. If you bookmark the site and connect to it by using the bookmark, the pages will not contain the current information.

74 Chapter 6 Configuring and managing the printer ENWW

Understanding the configuration page

Use the configuration page to view current printer information, ink cartridge status, and printhead health status; to help troubleshoot printer problems; and to verify installation of optional accessories, such as the duplex unit. The configuration page also contains a log of recent events. If the printer is connected to a network, an additional network configuration page prints; this page shows the network settings for the printer.

If you need to call HP, it is often useful to print the configuration page before calling.

ENWW

1.

Printer Information: Shows printer information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplex unit), and the number of pages printed from the trays and accessories.

2.

Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges), the part numbers and expiration dates of the ink cartridges.

3.

Printhead Status: Shows the status of the printhead health, and the part numbers, firstinstallation dates, and end-of-warranty dates of the printheads, as well as the accumulated ink usage. The status options for the printhead are: good, fair, and replace. If the status is 'fair', then the print quality must be monitored, but the printhead does not need to replaced. If the status is

'replace', then the printhead should be replaced as the printer will not function until it is.

4.

Event Log: Shows a log of recent events that have occurred.

Understanding the configuration page 75

Network Configuration Page

1.

General Information: Shows information about the current status and connection type of the network, and other information, such as the URL of the embedded Web server and the hardware address of the printer.

Network Status: This setting can be 'Ready' or 'Offline'. When the setting is 'Offline', it implies either that the IP is being assigned or negotiated by the DNS server, or that the

AutoIP or the network is not available.

Active Connection Type: Shows the current status of the connection type of the printer and the network. Shows 'Wired' if the printer is connected to a wired network, and 'Wireless' if the printer is connected to a wireless network.

2.

TCP/IP: Shows information on how the printer is configured, such as the hostname, IP address, subnet mask, default gateway, server, and service name. Also contains a Config By field, which shows 'AutoIP' if the printer is connected to a peer-to-peer network, and 'DHCP' if the printer is assigned an IP address or is configured by a DHCP server.

3.

802.3 Wired/802.11 Wireless: For a wired network, the section name is displayed as '802.3

Wired'; whereas for a wireless network, it is '802.11 Wireless'.

802.3 Wired:

iLink Configuration: The possible values are '10T/100T HalfDplx/FullDplx', '10T

HalfDplx', '100T FullDplx', and '100T HalfDplx'.

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802.11 Wireless:

Status: If the value is 'Associated', the printer is able to communicate with the wireless device (PC or wireless access point (WAP)). If the value is 'Disassociated', make sure that the correct wireless settings, such as the network name (SSID), encryption type/ keys match in both the devices. Also, ensure that the wireless access parts are up and running.

Radio HW Status: If the value is 'Initialized', the printer is ready for use. However, if the wireless capability is disabled from the control panel or the embedded Web server, reenable it by pressing and holding ( Configuration Page button) for 5 seconds till the

Configuration Page light turns on; or re-enable it through the embedded Web server.

Communication Mode: The possible values are 'ad hoc' and 'infrastructure'. See

Understanding 802.11 wireless network settings

for details.

Network Name (SSID): By default, the printer looks for the wireless network name or

Service Set Identifier (SSID) named "hpsetup". Your network may have a different SSID.

Signal Strength (1-5): If the value is '0', the wireless devices (such as the computer, the hub, or the wireless router) might be too far away, or the wireless signal might be blocked.

If possible, bring the devices closer, or move the devices to avoid any obstructions or partitions. See also

Guidelines for reducing interference on a wireless network .

Authentication Type: The possible values are 'Open', 'OpenThenShared', 'Shared', and

'WPA-PSK' (Wi-Fi ®

Protected Access Pre-Shared Key). See Understanding 802.11

wireless network settings for details.

Encryption Type: The possible values are 'None', 'WEP' (Wired Equivalent Privacy),

'TKIP' (Temporal Key Integrity Protocol), 'AES' (Advanced Encryption Standard), and

'Automatic' (AES or TKIP). See

Understanding 802.11 wireless network settings for

details.

The value should be the same as the settings of the wireless device. For example, if the wireless settings are made for a WEP encryption type, the value displayed on the page should be WEP.

Channel Range: The range can have a value such as 'Locale: 3:0:0:1'.

For an ad hoc network, the value should be the same as the settings of the wireless device.

The first digit stands for Locale Number

Locale 0: Channels 1-11:

● high-power 802.11b

● low-power 802.11g

Locale 1: Channels 1-13:

● low-power 802.11b

● low-power 802.11g

Understanding the configuration page 77

Locale 2: Channels 1-14:

● low-power 802.11b

● low-power 802.11g

NOTE

802.11g is not allowed on channel 14.

The second digit stands for Ad-Hoc Compatibility

Mode

0: Ad-Hoc connection status nominal

1: Ad-Hoc always appears connected

The third digit stands for Infrastructure Rate

Restriction

The fourth digit stands for Ad-Hoc Rate Restriction

0: 802.11b or 802.11g

1: 802.11b only

0: 802.11b or 802.11g

1: 802.11b only

4.

Miscellaneous: Shows information, such as the total, unicast, broadcast packets transmitted and received, and the administrator details.

Admin Password: Shows 'Not Set' when no password is set in the Settings/Networking tab of the embedded Web server; otherwise, shows 'Set'.

To print the configuration page

Control panel: HP Officejet Pro K550: Press and hold ( button) once, and release ( Power button).

Power button), press ( Cancel

HP Officejet Pro K550dtn/K550dtwn: Press / ( Configuration Page button).

Printer driver (Windows): Click the Services tab and click Print Configuration Page.

Toolbox (Windows): Click the Printer Services tab and click Print Configuration Page.

HP Printer Utility (Mac OS): Click Device Information from the Information and Support panel, and then click Print Configuration Page.

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Configuring the printer (Windows)

You can connect the printer directly to a computer, or you can share the printer among other users on a network.

NOTE

Microsoft Internet Explorer 6.0 must be installed on the computer system to run the installation program.

Also, you must have administrator privileges to install a printer driver on Windows 2000,

Windows XP, or Windows Server 2003.

Direct connection

You can connect the printer directly to your computer using a USB cable.

NOTE

If you install the printer software and connect a printer to a computer running

Windows, you can connect additional printers to the same computer with USB cables without reinstalling the printer software.

When setting up the printer, HP recommends that you connect the printer after you install the software because the installation program is designed to provide you with the easiest setup experience. However, if you have connected the cable first, see

To connect the printer before installing the software

.

To install the software before connecting the printer (recommended)

NOTE

If your computer meets the system requirements, it is recommended that you install the Toolbox by selecting the full installation option. The Toolbox provides status and maintenance information about the printer. It also provides access to documentation and online help tools for solving printer problems. Without the Toolbox, you will not see printer error messages on your computer screen, and will not have access to the myPrintMileage

website. See Toolbox (Windows) for more information.

1.

Close any applications that are running.

2.

Insert the Starter CD into the CD drive. The CD menu starts automatically. If the CD menu does not start automatically, browse to the CD drive of the computer and double-click Setup.exe.

3.

On the CD menu, click Install and follow the onscreen instructions.

4.

When prompted, turn on the printer and connect it to the computer using a USB cable. The

Found New Hardware wizard appears on the computer screen, and the printer icon is created in the Printers folder.

NOTE

You may connect the USB cable at a later time when you need to use the printer.

You can also share the printer with other computers using a simple form of networking known as locally shared networking. See

To share the printer on a locally shared network .

ENWW Configuring the printer (Windows) 79

To connect the printer before installing the software

If you connected the printer to the computer before installing the printer software, the Found New

Hardware wizard appeared on the computer screen.

NOTE

If you have turned on the printer, do not turn it off or unplug the cable from the printer while the installation program is running. If you do so, the installation program will not finish.

1.

In the Found New Hardware dialog box that provides the option for selecting a method to locate the printer driver, select the advanced option and click Next.

NOTE

Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver.

2.

Select the check box for specifying the driver location, and ensure that the other check boxes are clear.

3.

Insert the Starter CD into the CD drive. If the CD menu appears, close it.

4.

Browse to locate the root directory on the Starter CD (for example, D) and click OK.

5.

Click Next and follow the onscreen instructions.

6.

Click Finish to close the Found New Hardware wizard. The wizard automatically starts the installation program (this might take a short while). For Windows 98 and Windows Me, you must complete the installation program if you wish to install a non-English printer driver.

7.

Complete the installation process.

NOTE

You can also share the printer with other computers using a simple form of networking known as locally shared networking. See

To share the printer on a locally shared network

.

To share the printer on a locally shared network

In a locally shared network, the printer is connected directly to the USB connector of a selected computer (known as the server) and is shared by other computers (clients).

NOTE

When sharing a directly connected printer, use the computer with the newest operating system as the server. For example, if you have a computer running Windows 2000 and another computer running an older version of Windows, use the computer running

Windows 2000 as the server.

Use this configuration only in small groups or when usage is low. The computer that is connected to the printer is slowed down when many users print to the printer.

1.

On the Windows desktop of the server computer, click Start, point to Settings, and then click

Printers or Printers and Faxes.

2.

Right-click the printer icon, click Properties, and then click the Sharing tab.

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3.

Click the option to share the printer, and give the printer a share name.

4.

To share the printer with client computers that use other versions of Windows, click Additional

Drivers to install their drivers as a convenience to them. You must have the Starter CD in your

CD drive.

Network Connection

If the printer has network capability, the printer can be shared in a network environment by connecting it directly to the network. This type of connection offers the ability to manage the printer using the embedded Web server from any computer on the network.

NOTE

Microsoft Internet Explorer 6.0 must be installed on the computer system to run the installation program.

Choose the installation option for the type of network you have:

Client/server network: If your network has a computer acting as a dedicated print server, install the printer software on the server (see

To install a network printer ), and then install the printer

software on the client computers (see

To install the printing software on client computers ).

Peer-to-peer network: If you have a peer-to-peer network (a network without a dedicated print server), install the software on the computers that will be using the printer. See

To install a network printer

.

In addition, you can connect to a network printer on both types of networks using the Add Printer wizard in Windows. See

To install the printer driver using Add Printer

.

To install a network printer

Use the following steps to install the printer software in the following networking scenarios:

Your network has a computer acting as a dedicated print server

You have a peer-to-peer network (a network without a dedicated print server)

1.

Remove the protective cover from the printer's network port and connect the printer to the network.

2.

Close any applications that are running on the computer system that is acting as the print server.

3.

Insert the Starter CD into the CD drive. The CD menu starts automatically. If the CD menu does not start automatically, browse to the CD drive of the computer and double-click Setup.exe.

4.

On the CD menu, click Install and follow the onscreen instructions.

5.

On the Connection Type screen, select the option to connect through network and click Next.

6.

Follow the onscreen instructions to complete the installation.

NOTE

To share the printer with Windows client computers, see To install the printing software on client computers and

To share the printer on a locally shared network .

Configuring the printer (Windows) 81

To install the printing software on client computers

After printer drivers are installed on the computer that is acting as the print server, the printing functionality can be shared. Individual Windows users who want to use the network printer must install the software on their computers (clients).

A client computer can connect to the printer in the following ways:

In the Printers folder, double-click the Add Printer icon and follow the instructions for a network

installation. See To install the printer driver using Add Printer .

On the network, browse to the printer and drag it to your Printers folder.

Add the printer and install the software from the INF file on your network.

On the Starter CD, the INF files are stored in folders that use the following format: <CD drive>:

\Drivers\<operating system>\<language>

For example, if your CD drive letter is D, then D:\Drivers\Win2k_XP\English would contain the

English INF file for Windows 2000, Windows XP, and Windows Server 2003.

To install the printer driver using Add Printer

1.

On the Windows desktop, click Start, point to Settings, and then click Printers or Printers and

Faxes. Or click Start, click Control Panel, and then double-click Printers or Printers and Faxes.

2.

Double-click Add Printer, and then click Next.

3.

Select Network Printer or Network Printer Server.

4.

Click Next.

5.

Do one of the following:

Type in the network path or queue name of the shared printer and click Next. Click Have

Disk when prompted to select the printer model.

▲ Click Next and locate the printer in the list of shared printers.

6.

Click Next and follow the onscreen instructions to complete the installation.

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Configuring the printer (Mac OS)

You can use the printer with a single Macintosh computer using a USB cable, or you can share the printer among other users on a network.

To install the software for network or direct connection (Mac OS X

(10.2, 10.3, 10.4))

1.

Connect the printer to your computer with a USB cable.

2.

Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop, and then double-click the setup icon. Also, you can locate the Installer folder on the Starter CD.

3.

Click Install Driver and follow the onscreen instructions.

4.

If necessary, share the printer with other Macintosh computer users.

Direct connection: Share the printer with the other Macintosh computer users. See

To share the printer on a locally shared network (Mac OS X (10.2, 10.3, 10.4)) .

Network connection: Individual Macintosh computer users who want to use the network printer must install the printer software on their computers.

To share the printer on a locally shared network (Mac OS X (10.2,

10.3, 10.4))

When you connect the printer directly, you can share it with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The computer that is connected to the printer is slowed down when many users print to the printer.

Basic requirements for sharing in a Macintosh environment include the following items:

The Macintosh computers must be communicating on the network using TCP/IP, and they must have IP addresses. (AppleTalk is not supported.)

The printer that is being shared must be connected to a built-in USB port on the host Macintosh computer.

The client Macintosh computers must be PowerMac or PowerPC computers.

Both the host Macintosh computer and the client Macintosh computers that are using the shared printer must have printer-sharing software installed, and the printer driver or PPD for the printer that is installed. (You can run the installation program to install the printer sharing software and associated Help files.)

For more information about USB printer sharing, see the support information on the Apple website

( www.apple.com

) or the Mac Help on the computer.

ENWW Configuring the printer (Mac OS) 83

To share the printer among computers running Mac OS

1.

Turn on printer sharing on the Macintosh computer (the host) that is connected to the printer:

Open System Preferences, click Sharing, click Services, and then select the Printer Sharing check box.

2.

To print from the other Macintosh computers (the clients) on the network, preselect the printer in

Sharing. Then, choose the neighborhood where the printer is shared and select the printer.

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Setting up the printer for wireless communication

(HP Officejet Pro K550dtwn)

You may set up the printer for wireless communication using one of the following ways:

Using a cross cable or network cable

See

To set up the printer on an ad hoc network (Mac OS)

or

To set up the printer for wireless communication (Windows) .

Using SecureEasySetup (SES)

See

To set up wireless communication using SecureEasySetup (SES)

.

Using Windows Connect Now

See

To set up wireless communication for multiple printers (Windows only)

.

NOTE

If you encounter problems, see

Problems setting up or using wireless communication .

To use the printer with any wireless connection, you must run the installation program at least once from the Starter CD and create a wireless connection.

Make sure the printer is not connected to the network using a network cable.

The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed.

It is recommended that the printer and the computers that use the printer be on the same subnet.

Before installing the printer software, you may wish to find out the settings of your network. Obtain the information from your system administrators, or complete the following tasks:

Obtain your network's network name (SSID) and communication mode (infrastructure or ad hoc) from the configuration utility for the network's wireless access point (WAP) or the computer's network card.

Find out the type of encryption your network uses, such as Wired Equivalent Privacy (WEP).

Find out the security password or encryption key of the wireless device.

Understanding 802.11 wireless network settings

Network name (SSID)

By default, the printer looks for the wireless network name or Service Set Identifier (SSID) named

"hpsetup". Your network may have a different SSID.

Communication mode

There are two communication mode options:

Ad hoc: On an ad hoc network, the printer is set to ad hoc communication mode, and communicates directly with other wireless devices without the use of a wireless access point

(WAP).

ENWW Setting up the printer for wireless communication (HP Officejet Pro K550dtwn) 85

All devices on the ad hoc network must:

● Be 802.11 compatible

● Have ad hoc as the communication mode

● Have the same network name (SSID)

● Be on the same subnet and same channel

● Have the same 802.11 security settings

Infrastructure (recommended): On an infrastructure network, the printer is set to infrastructure communication mode, and communicates with other devices on the network, whether the devices are wired or wireless, through a WAP. WAPs commonly act as routers or gateways on small networks.

Security settings

NOTE

For the available settings for the printer, see the network configuration page under

Understanding the configuration page .

For more information on wireless security, visit www.weca.net/opensection/pdf/whitepaper_wi-fi_security4-29-03.pdf

.

Network authentication: The printer's factory default setting is 'Open', which does not require security for authorization or encryption. The other possible values are 'OpenThenShared',

'Shared', and 'WPA-PSK' (Wi-Fi

®

Protected Access Pre-Shared Key).

WPA increases the level of over-the-air data protection and access control on existing and future Wi-Fi networks. It addresses all known weaknesses of WEP, the original native security mechanism in the 802.11 standard.

▲ WPA2 is the second generation of WPA security; providing enterprise and consumer Wi-Fi users with a high level of assurance that only authorized users can access their wireless networks.

Data encryption:

● Wired Equivalent Privacy (WEP) provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses.

● WPA uses the Temporal Key Integrity Protocol (TKIP) for encryption and employs 802.1X

authentication with one of the standard Extensible Authentication Protocol (EAP) types available today.

● WPA2 provides a new, encryption scheme, the Advanced Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and supports the Independent Basic

Service Set (IBSS) to enable security between client workstations operating in ad hoc mode.

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To set up the printer on an ad hoc network (Mac OS)

1.

Set up the printer hardware (see the setup poster and the getting started guide).

2.

Ensure an AirPort card is installed on the computer.

3.

Close any applications that are running on your computer system.

4.

Open the AirPort Setup Assistant from the Utilities folder. Refer to the AirPort documentation for details on setting up on wireless networks.

5.

Click the Airport icon on the menu bar and select "hpsetup" under Computer to Computer

Networks.

6.

Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD.

7.

On the CD menu, click Install Driver and follow the onscreen instructions.

8.

On the Connection Type screen, select the wireless network option and click Done.

9.

Follow the onscreen instructions in the Network Printer Setup Utility, which starts running automatically, to install the printer driver.

To set up the printer for wireless communication (Windows)

1.

Set up the printer hardware (see the setup poster and the getting started guide).

2.

Remove the protective cover from the printer's network port.

3.

Do one of the following:

● Temporarily connect the printer to the computer with the cross cable (included with the printer).

● Temporarily connect the printer to the network with a network cable.

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4.

Close any applications that are running on your computer system.

Setting up the printer for wireless communication (HP Officejet Pro K550dtwn) 87

5.

Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD.

6.

On the CD menu, click Install and follow the onscreen instructions.

7.

On the Connection Type screen, select the option to connect through network and click Next.

8.

Follow the onscreen instructions to complete the installation, and when prompted, disconnect the cable.

To set up wireless communication using SecureEasySetup (SES)

NOTE

If your wireless router is SES capable, see the following instructions to set up using

SES.

1.

Set up the printer hardware (see the setup poster and the getting started guide).

2.

Press the SES button on the wireless router.

3.

Within 2 minutes, press and hold ( Configuration Page button) on the printer, press

( Resume button) once, and release ( Configuration Page button). The Configuration Page light blinks.

4.

Wait about 2 minutes, and press ( Configuration Page button) to print the printer's configuration page and verify that the SES settings match the router's wireless settings.

NOTE

If the connection fails, you might need to reset the printer's network settings (see

the instructions under Troubleshooting tips and resources ) and repeat the steps. See also

Problems setting up or using wireless communication .

88 Chapter 6 Configuring and managing the printer ENWW

5.

Close any applications that are running on your computer system.

6.

Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD.

7.

On the CD menu, click Install and follow the onscreen instructions to install the printer software.

To set up wireless communication for multiple printers (Windows only)

The printer supports the Windows Connect Now TM technology, which allows you to conveniently set up multiple printers for wireless connection. Using the Wireless Configuration Utility provided, export the computer's wireless settings to a USB flash drive, and then configure the printers with these settings by inserting the flash drive into the USB port of each printer.

1.

Remove the protective cover from the printer's USB host connector.

2.

Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD.

3.

On the CD menu, click Utilities, and then click Wireless Configuration Utility.

4.

Follow the onscreen instructions and connect the USB flash drive to the computer's USB port when prompted. The wireless network configuration settings are saved to the flash drive.

5.

Follow the onscreen instructions and connect the USB flash drive to each printer that you want to add to the network.

To turn off wireless communication

Press and hold ( Configuration Page button) on the printer for about 5 seconds. The

Configuration Page light goes off.

ENWW Setting up the printer for wireless communication (HP Officejet Pro K550dtwn) 89

Guidelines for reducing interference on a wireless network

The following tips will help reduce the chances for interference in a wireless network:

Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.

Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength.

For an infrastructure network, position the WAP in a central location in line of sight with the wireless devices on the network.

Keep all wireless devices on the network within range of one another.

Guidelines for ensuring wireless network security

To add hardware addresses to a wireless access point (WAP)

MAC filtering is a security feature in which a wireless access point (WAP) is configured with a list of

MAC addresses (also called "hardware addresses") of devices that are allowed to gain access to the network through the WAP.

If the WAP does not have the hardware address of a device attempting to access the network, the

WAP denies the device access to the network.

If the WAP filters MAC addresses, then the printer's MAC address must be added to the WAP's list of accepted MAC addresses.

1.

Print the network configuration page. See

Understanding the configuration page

.

2.

Open the WAP's configuration utility, and add the printer's hardware address to the list of accepted MAC addresses.

Other guidelines

To keep the wireless network secure, follow these guidelines:

Use a password with at least 20 random characters. You can use up to 63 characters in a WPA password.

Avoid any common words or phrases, easy sequences of characters (such as all 1's), and personally-identifiable information for passwords. Always use random strings composed of uppercase and lowercase letters, numbers, and if allowed, special characters such as punctuation.

Change the password periodically.

Change the default password provided by the manufacturer for administrator access to the access point or wireless router. Some routers let you change the administrator name as well.

Place the access point or router in the center of a room and not near a window.

Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make configuration changes.

90 Chapter 6 Configuring and managing the printer ENWW

Turn off remote administrative access over the Internet on your router, if possible. You can use

Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet.

To avoid accidentally connecting to another party's wireless network, turn off the setting to automatically connect to non-preferred networks. This is disabled by default in Windows XP.

ENWW Setting up the printer for wireless communication (HP Officejet Pro K550dtwn) 91

Uninstalling the printer software

To uninstall the printer software (Windows)

If you are using Windows 2000, Windows XP, or Windows Server 2003, you must have administrator privileges to uninstall the printer software.

1.

If the computer is connected directly to the computer using a USB cable, disconnect the printer.

2.

Close any applications that are running.

3.

From the Start menu, open the Control Panel.

4.

Double-click Add/Remove Programs.

5.

Select the printer software that you want to remove.

6.

Click the button for adding or removing software.

7.

Follow the onscreen instructions to complete the removal of the software.

NOTE

If the uninstallation process fails, restart the computer and complete the steps above to uninstall the software. If the software installation was not successful, complete the following steps to run the uninstallation utility.

8.

On the computer, restart Windows.

9.

Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD.

.

10

On the CD menu, click Utilities, and then click Uninstaller. Or locate the uninstallation utility (Util

\Scrubber\Uninstall.exe) on the Starter CD and run the utility.

.

11

Follow the onscreen instructions to complete the removal of the software.

To uninstall the printer software (Mac OS)

1.

If the computer is connected directly to the computer using a USB cable, disconnect the printer.

2.

Restart the computer.

NOTE

If you do not restart the computer before you uninstall the software, some files are not removed from your computer when you run the Uninstall option.

3.

Insert the Starter CD into the CD drive.

92 Chapter 6 Configuring and managing the printer ENWW

4.

Double-click the CD icon on the desktop.

5.

Double-click the setup icon and follow the onscreen instructions.

6.

When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the upper-left part of the dialog box.

7.

Follow the onscreen instructions to remove the printer software.

ENWW Uninstalling the printer software 93

94 Chapter 6 Configuring and managing the printer ENWW

A

HP supplies and accessories

This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit HP website ( www.hpshopping.com

) for the latest updates. You may also make purchase through the website.

● Ordering printing supplies online

● Accessories

● Supplies

ENWW 95

Ordering printing supplies online

Besides the HP website, you may order printing supplies through the embedded Web server or the

Toolbox (Windows).

System requirements for ordering printing supplies

To use the Toolbox, ensure you have the following:

Internet access

Printer connected to your computer using a USB cable, or connected to the network

Toolbox installed on your computer (supported for Windows only)

To use the embedded Web server, ensure you have the following:

TCP/IP-based network (IPX/SPX-based networks are not supported)

Printer connected to the network

Web browser installed on your computer (either Microsoft Internet Explorer 5.5, Netscape 7.0,

Opera 7.54, Mozilla Firefox 1.0, or Safari 1.2, or later)

To order printing supplies

1.

Embedded Web server: On the Information tab, click Order Supplies.

Toolbox (Windows): On the Printer Status tab, click Order Supplies.

HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support panel, and click Order HP Supplies.

Your default Web browser starts and displays a website.

2.

Follow the instructions on the website to select and order printing supplies.

96 Appendix A HP supplies and accessories ENWW

Accessories

HP automatic two-sided printing accessory

350-sheet input tray

HP USB A-B (2 meters)

C8255A

C8256A

C6518A

ENWW Accessories 97

Supplies

Ink cartridges

If you live in Europe, go to www.hp.com/eu/hard-to-find-supplies to locate information on HP 88 ink cartridges.

HP 88 Black

HP 88 Cyan

HP 88 Magenta

HP 88 Yellow

HP 88L Black

HP 88L Cyan

HP 88L Magenta

HP 88L Yellow

C9385A

C9386A

C9387A

C9388A

C9396A

C9391A

C9392A

C9393A

Printheads

HP 88 Black and Yellow

HP 88 Magenta and Cyan

C9381A

C9382A

HP media

To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On

Paper, or HP Greeting Cards, go to www.hp.com

.

Choose your country/region, and then select Buy or Shopping.

98 Appendix A HP supplies and accessories ENWW

B

Support and warranty

The information in

Maintaining and troubleshooting suggests solutions to common problems. If your

printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following information:

● Obtaining electronic support

● Obtaining HP telephone support

● Hewlett-Packard limited warranty statement

● HP Inkjet Supplies - Warranty Quick Reference

ENWW 99

Obtaining electronic support

You can obtain support from HP from the following electronic sources:

Web: Visit HP website ( www.hp.com/support/officejetprok550 ) for the latest software, product, operating system, and support information.

Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing

problems. See Toolbox (Windows) .

Embedded Web server: When the printer is connected to a network, you can use the printer's embedded Web server to view status information, change settings, and manage the printer at your computer. See

Embedded Web server

.

100 Appendix B Support and warranty ENWW

Obtaining HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

Before you call

Visit HP website ( www.hp.com/support/officejetprok550 ) for the latest troubleshooting information, or product fixes and updates.

To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP.

1.

Print the configuration page of the printer. See

Understanding the configuration page . If the

printer does not print, get the following information ready.

● printer model

● model number and serial number (check the back of the printer)

2.

Check the operating system that you are using, such as Windows 98 SE.

3.

If the printer is connected to the network, check the network operating system.

4.

Note how the printer is connected to your system, such as through USB or network connection.

5.

Obtain the version number of the printer software, such as HP Officejet Pro K550 Series Version:

60.52.213.0. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.)

6.

If you have a problem printing from a particular application, note the application and version number.

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see www.hp.com/support .

Country/Region

Algeria

Argentina

Australia

Austria

Bahrain

Belgium

Telephone number

61 56 45 43

0-800-555-5000

Buenos Aires: 54-11-4708-1600

1300 721 147

1902 910 910 (out-of-warranty) www.hp.com/support

17212049 www.hp.com/support

ENWW Obtaining HP telephone support 101

Country/Region

Brazil

Canada

Central America & The Caribbean

Chile

China

Colombia

Costa Rica

Cyprus

Czech Republic

Denmark

Ecuador

Telephone number

0-800-709-7751

São Paolo: 55-11-4004-7751

1-800-474-6836

Mississauga Area: (905) 206-4663 www.hp.com/support

800-360-999

021-3881 4518

800-810-3888

01-8000-51-4746-8368

Bogota: 571-606-9191

0-800-011-1046

800 9 2649

810 222 222 www.hp.com/support

Andinatel: 1-999-119

800-711-2884

Pacifictel: 1-800-225-528

800-711-2884

Egypt

El Salvador

Finland

France

Germany

(02) 6910602

800-6160 www.hp.com/support www.hp.com/support www.hp.com/support

HP bietet während der Gewährleistungsfrist vielerorts gebührenfreien telefonischen Support an. Die nachfolgend aufgelisteten

Rufnummern sind jedoch unter Umständen nicht gebührenfrei.

Zur weiteren Klärung oder um zusätzliche Information zu erhalten, können Sie Kontakt mit der Online-Kundenbetreuung von HP

( www.hp.com/cpso-support/guide/psd/cscemea.html

) aufnehmen.

Greece International: +30 210 6073603

Guatemala

Hong Kong S.A.R.

Hungary

India

In-country: 801 11 22 55 47

1-800-711-2884

2802 4098

1 382 1111

1 600 44 7737

Support in Hindi and English

102 Appendix B Support and warranty ENWW

ENWW

Country/Region

Indonesia

Ireland

Israel

Italy

Jamaica

Japan

Korea, Republic of

Luxembourg

Malaysia

Mexico

Morocco

Netherlands

New Zealand

Nigeria

Norway

Panama

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Republica Dominicana

Romania

Russia

Saudi Arabia

Singapore

Slovakia

South Africa

Rest of West Africa

Telephone number

+62 (21) 350 3408 www.hp.com/support

(0) 9 830 4848 www.hp.com/support

1-800-711-2884

0570-000511

Navi Dial, Japan Domestic Only: 03-3335-9800

1588-3003 www.hp.com/support

1800 88 8588

Mexico City: 55-5258-9922

Outside Mexico City: 01-800-472-68368

22 404747 www.hp.com/support

0800 441 147

1 3204 999 www.hp.com/support

1-800-711-2884

009 800 54 1 0006

0-800-10111

2 867 3551

22 5666 000 www.hp.com/support

1-877-232-0589

1-800-711-2884

(21) 315 4442

Moscow: 095 777 3284

St. Petersburg: 812 332 4240

800 897 1415

6 272 5300

0850 111 256

International: +27 11 2589301

RSA: 086 0001030

+351 213 17 63 80

Obtaining HP telephone support 103

Country/Region

Spain

Sweden

Switzerland

Taiwan

Thailand

Trinidad and Tobago

Tunisia

Turkey

United Kingdom

Ukraine

United Arabic Emirates (UAE)

United States

Uruguay

Venezuela

Vietnam

Telephone number

www.hp.com/support www.hp.com/support www.hp.com/support

02-8722-8000

+66 (2) 353 9000

1-800-711-2884

71 89 12 22

90 216 444 71 71 www.hp.com/support

(044) 230-51-06

600 54 47 47

1-(800)-474-6836

0004-054-177

0-800-474-68368

Caracas: 58-212-278-8666

+84 88234530

104 Appendix B Support and warranty ENWW

Hewlett-Packard limited warranty statement

HP product

Software

Accessories

Ink Cartridges

Printheads

Printer peripheral hardware (see below for details)

Duration of Limited Warranty

1 year

1 year

6 months*

1 year*

1 year

* For more detailed warranty information, see www.hp.com/support/inkjet_warranty .

Extent of limited warranty

1.

Hewlett-Packard warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2.

For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3.

HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of:

a. Improper maintenance or modification;

b. Software, media, parts, or supplies not provided or supported by HP;

c. Operation outside the product's specifications;

d. Unauthorized modification or misuse.

4.

For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer.

However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5.

If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's warranty, HP shall either repair or replace the product, at HP's option.

6.

If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7.

HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

ENWW Hewlett-Packard limited warranty statement 105

8.

Any replacement product may be either new or like new, provided that it has functionality at least equal to that of the product being replaced.

9.

HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

.

10

HP's Limited Warranty Statement is valid in any country/region where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, are available from any authorized HP service facility in countries/regions where the product is distributed by HP or by an authorized importer.

Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS

MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR

IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,

AND FITNESS FOR A PARTICULAR PURPOSE.

Limitations of liability

1.

To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies.

2.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS

SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP

OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,

INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT,

OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES.

Local law

1.

This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in

Canada, and from country/region to country/region elsewhere in the world.

2.

To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United

States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer (e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties.

3.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN

THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO

106 Appendix B Support and warranty ENWW

NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY

STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH

CUSTOMERS.

ENWW Hewlett-Packard limited warranty statement 107

HP Inkjet Supplies - Warranty Quick Reference

This information is intended to be an easy-to-read summary of the full HP warranty statement. To read the full warranty statement, go to www.hp.com/support/inkjet_warranty and select your supply.

Is your product covered under warranty?

If you believe your ink supply or printhead is defective, you may return it for a refund or replacement provided that ALL of the following are true:

Ink supply: it is not out of ink

Ink supply: it has not been refilled, remanufactured, or otherwise tampered with

Ink supply: it is not past the "end of warranty" date on the product label

Printhead: it is not past 1 year from date of printhead installation or not past end of warranty date on the printhead, whichever is later

To determine the date of printhead installation, see the "Printhead Status" section on the configuration page.

End of warranty date locations:

Date format: YYYY/MM/DD

HP Inkjet Supplies Expiration

As ink ages, it loses water. When ink is old enough, it can damage the printheads or other parts of the printing system. In normal use, most ink cartridges will run out of ink long before the ink is old enough to cause damage. It is recommended to replace the ink cartridge before the expiration date is reached. If expired ink is detected, the printer will pause printing, you will need to accept the use of expired ink, and then the printing will resume. See "Expiration date (Y-M-D)" located under the "Ink

Cartridge Status" section on the configuration page.

How do you return a product?

There are two ways to return a product under warranty:

Visit the retailer where you bought the product (subject to the retailer's return policy).

If you cannot return the product to the retailer, visit HP website ( www.hp.com/support/ officejetprok550 ) or call the support phone number listed on the product insert that came in the box with the product.

108 Appendix B Support and warranty ENWW

C

Printer specifications

ENWW

For media and media-handling specifications, see

Selecting print media

.

Physical specifications

Available models and physical dimensions

Size (width x depth x height) HP Officejet Pro K550:

496 x 403.2 x 212.5 mm (19.5 x 15.9 x 8.4 inches)

HP Officejet Pro K550dtn/K550dtwn:

496 x 503.9 x 301.2 mm (19.5 x 19.8 x 11.9 inches)

Weight (does not include printheads or ink cartridges)

HP Officejet Pro K550:

9.7 kg (21.4 lb)

HP Officejet Pro K550dtn/K550dtwn:

12.9 kg (28.5 lb)

Product features and capacities

Connectivity

Print method

Ink cartridges

Printheads

Supply yields

Device languages

USB 2.0-compliant high speed

USB host connector is only supported up to full speed.

Fast Ethernet 10/100Base-TX for wired network connection (HP Officejet Pro K550dtn/

K550dtwn)

802.11b/g wireless network (HP Officejet Pro

K550dtwn)

Drop-on-demand thermal inkjet printing

Four ink cartridges (one each for black, cyan, magenta, and yellow)

Two printheads (one black and yellow, and one magenta and cyan)

Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields.

HP PCL 3 enhanced

109

Physical specifications

Font support

Duty cycle

US fonts: CG Times, CG Times Italic, Universe,

Universe Italic, Courier, Courier Italic, Letter

Gothic, Letter Gothic Italic.

Up to 7500 pages per month

Processor and memory specifications

Device processor

Operating system compatibility

MIPS 5KF 64-bit (300 MHz)

Device memory

32 MB built-in RAM

16 MB built-in Flash ROM

Operating system and network protocol specifications

Windows 98, Windows Me, Windows 2000, Windows XP 64-bit (Professional and Home Editions), and Windows Server 2003

Mac OS X (10.2, 10.3, 10.4)

Linux

System requirements

NOTE

Graphic-intensive, complex, and large documents might require more hard disk space.

Minimum

Recommended

Windows 98: Pentium ® 90 MHz, 16 MB RAM,

145 MB free hard disk space

Windows Me: Pentium 150 MHz, 32 MB RAM,

145 MB free hard disk space

Windows 2000: Pentium 300 MHz, 64 MB

RAM, 145 MB free hard disk space

Windows XP 64-bit edition: Pentium 300

MHz, 64 MB RAM, 180 MB free hard disk space

Windows Server 2003: Pentium 300 MHz,

128 MB RAM, 180 MB free hard disk space

Mac OS X (10.2, 10.3, 10.4): 333 MHz, 128

MB RAM, 100 MB free hard disk space

Microsoft Internet Explorer 6.0

Windows 98 and Windows Me: Pentium 266

MHz, 32 MB RAM, 175 MB free hard disk space

Windows 2000: Pentium 300 MHz, 64 MB

RAM, 190 MB free hard disk space

Windows XP 64-bit edition: Pentium 300

MHz, 128 MB RAM, 210 MB free hard disk space

Windows Server 2003: Pentium 550 MHz,

256 MB RAM, 210 MB free hard disk space

110 Appendix C Printer specifications ENWW

ENWW

Physical specifications

Mac OS X (10.2, 10.3, 10.4): 333 MHz, 256

MB, 200 MB free hard disk space

Microsoft Internet Explorer 6.0 or later

Network operating system compatibility

Windows 98, Windows Me, Windows 2000, Windows XP 64-bit (Professional and Home Editions)

Mac OS X (10.2, 10.3, 10.4)

Microsoft Windows Terminal Server Edition 4.0

Microsoft Windows Server 2003 (formerly known as Microsoft Windows XP

Server Terminal Services)

Microsoft Windows 2000 Server Terminal Services with Citrix MetaFrame 1.8

Microsoft Windows Server 2003 Terminal Services with Citrix MetaFrame 1.8

Microsoft Windows 2000 Server Terminal Services with Citrix V1.8

Microsoft Windows 2000 Server Terminal Services with Citrix XP

Microsoft Windows 2000 Server Terminal Services

Compatible network protocols

Network management

▲ TCP/IP

HP Web Jetadmin plug-ins

Embedded Web server

Features

Ability to remotely configure and manage network devices

● myPrintMileage

System requirements

TCP/IP-based network (IPX/SPX-based networks are not supported)

A Web browser (either Microsoft Internet

Explorer 5.5, Netscape 7.0, Opera 7.54,

Mozilla Firefox 1.0, or Safari 1.2, or later)

Network connection. (You cannot use the embedded Web server when the printer is connected directly to a computer.)

Internet connection (for some features). You can open and use the embedded Web server without being connected to the Internet.

However, some features will not be available.

Must be on the same side of a firewall as the printer.

Functional Specifications

111

Physical specifications

Speed (U.S. Letter)

Resolution

Environmental specifications

Operating environment

Storage environment

Operating temperature 5° to 40° C (41° to 104° F)

Recommended operating conditions

15° to 35° C (59° to 95° F)

15 to 80 % noncondensing Recommended relative humidity

Storage temperature -40° to 70° C (-40° to 158° F)

Storage relative humidity Up to 90 % noncondensing at a temperature of 65°

C (150° F)

Electrical specifications

Draft mode:

Black text: 37 pages per minute (ppm)

Mixed text with color graphics: 33 ppm

Normal mode:

Black text: 16 ppm

Mixed text with color graphics: 16 ppm

Best mode:

Black text: 5 ppm

Mixed text with color graphics: 5 ppm

Laser Quality Speed*:

Black text: 12 ppm

Mixed text with color graphics: 10 ppm

* Compared to color laser printers under $500. Laser Quality Speed is an HP measurement method representing the print speed of typical office documents in default mode; compared to published speeds by laser manufacturers as of month,

2005.

Black

▲ Up to 1200 dpi with pigmented black ink

Color

HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi

Optimized on HP Premium Plus photo papers with 1200 by 1200 input dpi)

112 Appendix C Printer specifications ENWW

ENWW

Physical specifications

Power supply Built-in universal power supply

Power requirements ▲ Input voltage: 100 to 240 VAC (± 10 %), 50/60 Hz

Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)

Sound pressure (bystander position) LpAd 55 (dBA)

LwAd 6.9 (BA) Sound power

Supported devices

USB flash drives

SanDisk Cruzer Micro: High-speed, 0120-256, 256 MB

Iomega Micro Mini: Full-speed, 064-0417450-YCAE032171 , 64 MB

Kingston DataTraveler II: High-speed, KF112504 f5274-006, 128 MB

Sony Microvault: High-speed, D04825AB, 256 MB

Transcend Jet Flash: Full-speed, 10714605250451, 128 MB

113

114 Appendix C Printer specifications ENWW

D

Regulatory information

This section contains the following information:

● FCC statement

● Other regulatory information

● Regulatory information for wireless products

● Declaration of conformity

● Environmental sustainability program

ENWW 115

FCC statement

The United States Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part

15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Shielded cables

Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC authorization to operate this equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Exposure to radio frequency radiation

CAUTION

The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.

This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20cm (8 inches) during normal operation.

116 Appendix D Regulatory information ENWW

Other regulatory information

EMI statement (Korea)

VCCI statement (Japan)

Regulatory model number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The

Regulatory Model Number for your product is SNPRC-0501-01 (HP Officejet Pro K550/K550dtn) or

SNPRC-0501-02 (HP Officejet Pro K550dtwn). This regulatory number should not be confused with the marketing name (HP Officejet Pro K550) or product number (C8157A, C8158A, C8159A).

Power cord statement

The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier.

LED classification

ENWW Other regulatory information 117

Regulatory information for wireless products

Notice to users in Canada/Note à l'attention des utilisateurs

Canadien

For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 of Industry Canada.

For Indoor Use. Le présent appareil numérique n'émet pas de bruit radioélectrique dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. Le composant RF interne est conforme a la norme CDN-210 d'Industrie Canada.

Notice to users in Brail/Notificação de Normas de Uso de

Dispositivos Sem Fio do Brasil

Modelo Regulatório : RSVLD-0403

Atenção :Guarde este encarte para futuras referências. Ele é parte integrante do Manual do Usuário.

“Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.”

Notice to users in Italy

License required for use. Verify with your dealer or directly with General Direction for Frequency

Planning and Management (Direzione Generale Pianificazione e Gestione Frequenze).

E'necessaria una concessione ministeriale anche per l'uso del prodotto. Verifici per favore con il proprio distributore o direttamente presso la Direzione Generale Pianificazione e Gestione Frequenze.

Notice to users in France

For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only 2454-2483.5 MHz frequency band (channels 10-13) may be used. For the latest requirements, see www.art-telecom.fr

.

Pour une utilisation en rseau sans fil 2,4 GHz de ce produit, certaines restrictions s'appliquent : cet appareil peut tre utilis l'intrieur des btiments sur toute la bande de frquences 2400-2483,5 MHz

(canaux 1 13). Pour une utilisation l'extrieur des btiments, seule la partie 2454-2483,5 MHz (canaux

118 Appendix D Regulatory information ENWW

10 13) peut tre utilise. Pour connatre les dernires rglementations en vigueur, consultez le site Web www.art-telecom.fr

.

Notice to users in the European Union

Radio products with the CE 0984 or CE alert marking comply with the R&TTE Directive (1999/5/EC) issued by the Commission of the European Community.

NOTE

Low-power radio LAN product operating in 2.4-GHz band, for Home and Office environments. In some countries/regions, using the product may be subject to specific restrictions as listed for specific countries/regions below.

This product may be used in the following EU and EFTA countries/regions: Austria, Cyprus, Czech

Republic, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy,

Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovak Republic, Slovenia,

Spain, Sweden, United Kingdom, Iceland, Liechtenstein, Norway, Switzerland. For normal wireless

LAN operation of this product, only a limited band is available in France (Channels 10, 11, 12 and

13). L'Autorité de régulation des télécommunications (ART) has special regulations for hotspots allowing additional channels. For more information, including local rulings and authorization, please see the ART website: www.art-telecom.fr

.

ENWW Regulatory information for wireless products 119

Declaration of conformity

HP OfficeJet Pro K550/K550dtn

DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:

Manufacturer's Address:

Hewlett-Packard Singapore (Pte) Ltd

Imaging and Printing Manufacturing Operations Singapore

60 Alexandra Terrace, #07-01, The Comtech, Singapore 118502 declares, that the product

Product Name:

Product Number:

EMC:

HP OfficeJet Pro K550, HP OfficeJet Pro K550dtn

C8157A, C8158A

Regulatory Model Number (1) :

Product Accessory Number:

Product Options:

SNPRC-0501-01

C8256A / 350-sheet tray 2

C8255A / HP auto-duplexer unit

All conforms to the following Product Specifications:

Safety: IEC 60950-1:2001 / EN 60950-1:2001

IEC 60825-1:1994 + A1 + A2 / EN 60825-1:1994 + A1 + A2 Class 1 for LEDs

CISPR 22:1993 + A1 + A2 / EN 55022:1994 + A1 + A2 Class B (2)

CISPR 24:1997 + A1 + A2 / EN 55024: 1998 + A1 + A2

IEC 61000-3-2:2000 / EN 61000-3-2:2000

IEC 61000-3-3:1994 + A1:2001 / EN 61000-3-3:1995 + A1:2001

FCC Title 47 CFR, Part 15 Class B / VCCI-2 (2)

ICES-003 Issue 4

Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/

EEC, and carries the CE marking accordingly.

(1) This product is assigned a Regulatory model number that stays with the regulatory aspects of the design. The

Regulatory Model Number is the main product identifier in the regulatory documentation and test reports, this number should not be confused with the marketing name or the product numbers.

(2) The product was tested in a typical configuration with Hewlett Packard personal computer systems.

Singapore, 31 May 2005 Chan Kum Yew

Director, Quality

Local Contact for regulatory topics only:

European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

USA Contact: Hewlett-Packard Company, HPCC, 20555 S.H. 249 Houston, Texas, 77070

Australia Contact: Hewlett Packard Australia Ltd, Product Regulations Manager, 31-41 Joseph Street, Blackburn, Victoria

3130, Australia.

120 Appendix D Regulatory information ENWW

ENWW

HP OfficeJet Pro K550dtwn

DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:

Manufacturer's Address:

Hewlett-Packard Singapore (Pte) Ltd

Imaging and Printing Manufacturing Operations Singapore

60 Alexandra Terrace, #07-01, The Comtech, Singapore 118502 declares, that the product

Product Name:

Product Number:

Regulatory Model Number

Product Accessory Number:

EMC:

(1) :

HP OfficeJet Pro K550dtwn

C8159A

SNPRC-0501-02

C8256A / 350-sheet tray 2

C8255A / HP auto-duplexer unit

RSVLD-0403 Radio Module Number:

Product Options: All conforms to the following Product Specifications:

Safety: IEC 60950-1:2001 / EN 60950-1:2001

IEC 60825-1:1994 + A1 + A2 / EN 60825-1:1994 + A1 + A2 Class 1 for LEDs

CISPR 22:1993 + A1 + A2 / EN 55022:1994 + A1 + A2 Class B

(2)

CISPR 24:1997 + A1 + A2 / EN 55024: 1998 + A1 + A2

IEC 61000-3-2:2000 / EN 61000-3-2:2000

IEC 61000-3-3:1994 + A1:2001 / EN 61000-3-3:1995 + A1:2001

Radio:

FCC Title 47 CFR, Part 15 Class B (2)

ICES-003 Issue 4

EN 300 328-2:2001

EN 301 489-1:2002

EN 301 489-17:2002

Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, EMC Directive 89/336/EEC and the R&TTE Directive 99/5/EC, and carries the CE marking accordingly.

(1) This product is assigned a Regulatory model number that stays with the regulatory aspects of the design. The

Regulatory Model Number is the main product identifier in the regulatory documentation and test reports, this number should not be confused with the marketing name or the product numbers.

(2) The product was tested in a typical configuration with Hewlett Packard personal computer systems.

Singapore, 31 May 2005 Chan Kum Yew

Director, Quality

Local Contact for regulatory topics only:

European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

USA Contact: Hewlett-Packard Company, HPCC, 20555 S.H. 249 Houston, Texas, 77070

Australia Contact: Hewlett Packard Australia Ltd, Product Regulations Manager, 31-41 Joseph Street, Blackburn, Victoria

3130, Australia.

Declaration of conformity 121

Environmental sustainability program

Hewlett-Packard is committed to providing quality products in an environmentally sound manner. HP continuously improves the design processes of its printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. HP has also developed processes to minimize the negative impact of the disposal of the printer at the end of its printing life.

For more information about HP's environmental sustainability program, see www.hp.com/hpinfo/ globalcitizenship/environment/index.html

.

Reduction and elimination

Paper use

This product's two-sided (duplex) printing and N-up printing feature (which allows you to print multiple pages of a document on one sheet of paper) can reduce paper usage and the resulting demands on natural resources. See this guide for more information about using these features.

Ink use

This product's draft mode uses less ink, which might extend the life of the cartridges. See the printer driver's online Help for more information.

Ozone-depleting chemicals

Ozone-depleting chemicals, such as chlorofluorocarbons (CFCs), have been eliminated from HP manufacturing processes.

Power consumption

Power usage drops significantly while in PowerSave/Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for

ENERGY STAR ® (version 3.0), which is a voluntary program to encourage the development of energy-efficient office products.

ENERGY STAR

®

and the ENERGY STAR mark are U.S. registered marks. As an ENERGY STAR

Partner, Hewlett-Packard Company has determined this product meets ENERGY STAR guidelines for energy efficiency. For more information, see www.energystar.gov

.

Material safety data sheets

Material safety data sheets (MSDSs) can be obtained from the following HP website: www.hp.com/ go/msds .

122 Appendix D Regulatory information ENWW

ENWW

Recycling

Design for recycling has been incorporated into this printer:

The number of materials has been kept to a minimum while ensuring proper functionality and reliability.

Dissimilar materials have been designed to separate easily.

Fasteners and other connections are easy to locate, access, and remove using common tools.

High-priority parts have been designed so that they can be accessed quickly for efficient disassembly and repair.

Product packaging

The packaging materials for this printer have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the printer assists in minimizing both packaging materials and damage rates.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

Disposal of waste equipment by users in private households in the European

Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

HP products and supplies

HP's Planet Partners ™ recycling service provides an easy way to recycle any brand of computer equipment or HP printing supplies. HP's state-of-the-art processes ensure that your unwanted hardware or HP printing supply is recycled in a way that conserves resources.

For more information, see www.hp.com/recycle .

Environmental sustainability program 123

124 Appendix D Regulatory information ENWW

Index

A

accessibility 4

accessories

installing 9

ordering, part numbers 95

warranty 105

acoustic emissions 113

administer

printer 66

administrator

resetting network settings 67 resetting password 67

alignment pages

problems printing 50

B

black and white pages

troubleshooting 46

blank page printed

troubleshooting 42

C

cables

regulatory compliance 116

calibrate

color 37

linefeed 33

canceling

print job 23

cards

guidelines 14

sizes supported 16

tray supporting 17

cartridges. See ink cartridges chlorofluorocarbons (CFCs) in

product 122

colors

black and white 46 bleeding 46

calibrating 37

faded or dull 45

specifications 112

troubleshooting 46 wrong 46

configuration page

printing 78

printing, understanding 75

configure

network settings 66

connectivity

specifications 109

connectors

network 7 power input 7

USB 7

control panel

illustration 58 lights, understanding 58

managing printer 66

cover

ink cartridge cover illustration 5 top cover illustration 5

custom-sized media

guidelines 15

printing 26

sizes supported 16

customer support

electronic 100

HP Instant Support 73

phone support 101

cut-off pages, graphics

troubleshooting 42

D

Declaration of conformity (DOC)

120

DOC. See Declaration of conformity (DOC)

documentation 2

dots per inch (dpi). See resolution dpi. See resolution duplex unit

clearing jams 54

installing 10

media types, weights supported

17

minimum margins 18

supported sizes 15

using 24

duplexing

guidelines 24

duty cycle. See pages per month

(duty cycle)

E

electrical specifications 112

embedded Web server

description 69

managing printer 66

opening 69

system requirements 111

troubleshooting, cannot be

opened 49

Energy Star 122

envelopes

guidelines 14

sizes supported 15

tray supporting 17

environmental specifications 112

environmental sustainability

program 122

EWS. See embedded Web server

F

FCC statement 116

fonts supported 110

G

getting started guide 2

graphics

ENWW Index 125

print speeds 111

troubleshooting 45, 46

H

help

HP Instant Support 73

printer driver 2

HP Instant Support

accessing 74

description 73 myPrintMileage 73 security and privacy 73

HP Printer Utility (Mac OS)

managing printer 66

HP Web Jetadmin

description 72

managing printer 66

humidity specifications 112

I

Information tab

Toolbox (Windows) 71

ink

monitoring 67, 69

ink cartridges

estimated ink levels 31, 75

expiration dates 75

installing, replacing 30

lights 58

part numbers 75, 98

purchasing online 96

supported 109

warranty 105, 108

ink smearing

troubleshooting 45

installing

software for Mac OS 83

software for Windows 79

system requirements 110

troubleshooting 50

IP address

checking for printer 49

setting static 68

J

jams

clearing 54

media to avoid 14

paper feed test 55

preventing 56

Japanese VCCI statement 117

126 Index

K

Korean EMI statement 117

L

language

printer language 109

Laser Quality Speed 112

LED classification statement 117

lights on control panel

illustration 58 understanding 58

M

Mac OS

changing print settings 22

duplexing 25

HP Printer Utility 71

installing software, setting up

on network 83

managing printer 66

Network Printer Setup Utility 72

printing special, custom-sized

media 26

setting up wireless

communication 87

sharing printer 83, 84

uninstalling 92

margins

setting, specifications 17

Material safety data sheets

(MSDSs) 122

media

clearing jams 54

loading 19

monitoring 67

printing on special, custom-

sized media 26

protecting 21

purchasing 98

specifications 15 supported sizes 15

tips for selecting, using 14

troubleshooting, media not

coming out correctly 47

troubleshooting, multiple pages

are picked 48

troubleshooting, skewed pages

48

types, weights supported 17

memory

specifications 110

missing lines or dots

troubleshooting 46

missing or incorrect information

troubleshooting 42

monitor

ink levels 67 media usage 67

printer 66

printer operations and status

67 printhead health status 67 supplies usage 67

MSDSs. See Material safety data sheets (MSDSs) myPrintMileage

accessing 74 description 74

managing printer 66

N

network

configuring settings 66, 68

connector illustration 7

HP Web Jetadmin 72

management 111

operating systems supported

111

printer information 75

protocols supported 111

setting up on Mac OS 83

setting up on Windows 81

setting up wireless

communication 85

troubleshooting 50

troubleshooting wired network

51

troubleshooting wireless

communication 51

wireless settings 85

network connector

lights, understanding 62 parts, illustration 62

noise information 113

O

operating environment

specifications 112

operating systems

supported 110

ENWW

system requirements 110

overheating of printer 40

ozone-depleting chemicals in

product 122

P

pages per minute (ppm) 111

pages per month (duty cycle) 110

paper. See media paper-feed problems

troubleshooting 47

PCL 3 support 109

photo media

guidelines 14

sizes supported, tray supporting

16

power

specifications 112

troubleshooting 40

power cord statement 117

PowerSave mode 122

ppm. See pages per month (duty cycle) print quality

diagnosing 31

troubleshooting 44

Print quality diagnostic page

printing, understanding 31

print speed slow 41

print speeds 111

print technology 109

printer accessories installed, pages

printed 75

administering 66, 67

configuring network settings 68

dimensions, weight 109

disposal 123

estimated ink levels 32

event log 75

lights reference 57

monitoring 66, 67

name and number 75

number 32

operating environment 112

packaging 123

pages printed 32

power consumption 122

printhead health 32

resetting network settings 38

returning 108

specifications 109

storage environment 112

printer driver

changing settings 22

online help (Windows) 2

uninstalling 92

version 101

warranty 105

printer management problems

troubleshooting 49

Printer Services tab

Toolbox (Windows) 71

Printer Status tab

Toolbox (Windows) 70

printhead latch

illustration 5

printheads

aligning 33

checking health 31

cleaning 33

cleaning contacts 34

first-installation and end-of-

warranty dates 75

health, status 31, 75

ink usage 75

installing, replacing 36

lights 58

maintaining 31

part numbers 75, 98

purchasing online 96

supported 109

warranty 105, 108

printing

changing settings 22

printing on both sides (duplexing)

24

printing problems

troubleshooting 40

privacy while using HP Instant

Support 73

processor specifications 110

purchasing online

system requirements 96

Q

quality. See print quality

R

radio interference

reducing 90

regulatory information 118

readme 2

rear access panel

clearing jams 54

illustration 7

recycling 123

registering printer

Mac OS 72

Windows 71

regulatory information

wireless products 118

regulatory model number 117

release notes 2

resolution

dots per inch (dpi) 112

S

SecureEasySetup (SES)

using 88

security

managing 66

security while using HP Instant

Support 73

wireless settings 86

SES. See SecureEasySetup (SES)

setup poster 2

Sleep mode 122

software

installing on Mac OS 83

installing on Windows 79

warranty 105

sound pressure 113

specifications

media 15

printer 109

system requirements 110

speeds. See print speeds storage environment specifications

112

support. See customer support

T

temperature information 112

text

print speeds 111

troubleshooting 42, 45, 46

Toolbox (Windows)

description 70

Information tab 71

ENWW Index 127

managing printer 66

myPrintMileage 71

opening 70

Printer Services tab 71

Printer Status tab 70

transparencies

guidelines 15

trays

capacities 17

clearing jams 54

installing tray 2 11

locking, setting default 21

output tray illustration 5 paper guides illustration 5 tray 1 illustration 5 tray 2 illustration 5

troubleshooting, cannot be

inserted 47

troubleshooting, media not

picked up 47

troubleshooting

all lights are on 40

blank page printed 42

bleeding colors 46 colors 46

colors printing as black and

white 46

cut-off pages, incorrect text or

graphics placement 42

embedded Web server 49

faded or dull 45

general tips 39

ink not filling text or graphics

completely 45 ink smearing 45

installation problems 50

meaningless characters print

44

media not coming out correctly

47

media not picked up from tray

47

missing lines or dots 46

missing or incorrect information

42

multiple pages are picked 48

network connection 50

paper-feed problems 47

poor print quality, unexpected

printouts 44

printer lights 58

printer management problems

49

printer not responding, nothing

prints 40

printheads 41

skewed pages 48

slow printing 41

tips 38

tray cannot be inserted 47

wired network 51 wireless communication 51

wrong colors 46

troubleshooting resources

configuration page 75

HP Instant Support 73

two-sided printing accessory. See duplex unit

U

unexpected printouts

troubleshooting 44

uninstalling 92

USB

cable 97

connecting (Mac OS) 83

connecting (Windows) 79

connector illustration 7

specifications 109

USB flash drives

supported 113

using 89

V

voltage specifications 112

W

warranty accessories, printer driver,

supplies 105 statement 105

websites

Apple 83

printer information, product

support 100

Windows changing default print settings

22 changing print settings 22

duplexing 24

installing software 79

managing printer 66

printing special, custom-sized

media 26

setting up on network 81

setting up wireless

communication 87

sharing printer 80

uninstalling 92

Windows Connect Now 89

wireless communication

reducing interference 90

setting up on Mac OS 87 setting up on Windows 87

setting up printer 85

Wireless Configuration Utility 89

128 Index ENWW

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