Gateway MX6960 Reference Manual

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Gateway MX6960 Reference Manual | Manualzz
Version12-Front.fm Page a Wednesday, September 27, 2006 3:37 PM
REFERENCEGUIDE
®
Contents
Chapter 1: About this reference. . . . . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway model and serial number . . . . . . . . . . . . . . . . . . . .
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . .
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
2
3
3
3
4
Chapter 2: Checking Out Your Notebook . . . . . . 5
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 3: Using Your Gateway Notebook. . . . 13
Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Protecting from power source problems . . . . . . . . . . . . . 15
Connecting the dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting to a cable or DSL modem or to a network . . . 17
Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Restarting (rebooting) your notebook . . . . . . . . . . . . . . . . . . . . 19
Using the status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Turning your wireless radio on or off . . . . . . . . . . . . . . . . . . . . 29
i
Contents
www.gateway.com
Chapter 4: Using Drives and Accessories . . . . . 31
Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Using a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Removing a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Adding and removing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . .36
Installing a printer or other peripheral device . . . . . . . . . . . . .38
Connecting a USB printer, scanner, or digital camera . .39
Connecting an IEEE 1394 video camera or MP3 player .39
Viewing the display on a projector or monitor . . . . . . . . . . . .40
Viewing the display on a television . . . . . . . . . . . . . . . . . . . . . . .42
Ordering accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Chapter 5: Managing Power . . . . . . . . . . . . . . . . . 47
Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Recalibrating the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . . .51
Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Changing notebook power settings . . . . . . . . . . . . . . . . . . . . . .53
Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . .53
Changing alarm options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Changing advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . .56
Activating and using Hibernate mode . . . . . . . . . . . . . . . .57
Chapter 6: Traveling with Your Notebook . . . . 59
Packing your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Traveling by air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
ii
www.gateway.com
Contents
Radio frequency wireless connections . . . . . . . . . . . . . . . . . . . 61
Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Additional tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Chapter 7: Maintaining Your Notebook . . . . . . 65
Caring for your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Cleaning your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Cleaning the notebook screen . . . . . . . . . . . . . . . . . . . . . . . 68
Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Chapter 8: Upgrading Your Notebook . . . . . . . . 69
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . 70
Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . 71
Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Chapter 9: Troubleshooting . . . . . . . . . . . . . . . . . 81
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
iii
Contents
www.gateway.com
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Networks (wired) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Networks (wireless) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Before calling Gateway Customer Care . . . . . . . . . . . . . . 113
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Appendix A: Safety, Regulatory, and Legal
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Important safety information . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory compliance statements . . . . . . . . . . . . . . . . . . . . .
Wireless guidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EPA ENERGY STAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
118
120
120
126
129
129
129
130
131
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
iv
CHAPTER 1
About this reference
• About this guide
• Accessing the online User Guide
• Gateway contact information
• Microsoft Certificate of Authenticity
• For more information
1
CHAPTER 1: About this reference
About this guide
This guide includes information and
maintenance instructions that are specific to
your model of Gateway notebook. For all other
notebook information, see your online User
Guide.
Accessing the online User Guide
In addition to this guide, the online User Guide
has been included on your hard drive. The User
Guide is an in-depth, easy-to-read manual that
includes information on the following topics:
■
■
■
■
■
■
■
■
Help and technical support
Using and customizing Windows and other
software
Controlling audio and video settings
Using the Internet
Protecting your files
Playing and recording media
Networking
Maintenance and troubleshooting
To access the online User Guide:
■
2
Click Start, All Programs, then click
Gateway Documentation.
Gateway contact information
Gateway contact information
Gateway model and serial number
Important
The label shown in this
section is for
informational
purposes only. Label
information varies by
model, features
ordered, and location.
The label on the bottom of your notebook
contains information that identifies your
notebook model and its features. Gateway
Customer Care will need this information if you
call for assistance.
Online Support:
Tech Support Phone:
Hours:
Model:
S/No:
Microsoft Certificate of
Authenticity
The Microsoft Certificate of Authenticity label
found on the bottom of your notebook includes
the product key code for your operating system.
3
CHAPTER 1: About this reference
For more information
For more information about your notebook, visit
Gateway’s Support page at www.gateway.com or
the Web address shown on your notebook’s
label. The Support page also has links to
additional Gateway documentation and
detailed specifications.
4
CHAPTER 2
Checking Out Your Notebook
• Front
• Left
• Right
• Back
• Bottom
• Keyboard area
5
CHAPTER 2: Checking Out Your Notebook
Front
LCD panel release latch
Speaker
Battery charge indicator
Power indicator
Component
Icon
Headphone jack
Speaker
Microphone jack
Description
LCD panel
release latch
Press to open the LCD panel.
Speakers
Provide audio output when headphones or
amplified speakers are not plugged in.
Battery
charge
indicator
■
■
■
■
Power
indicator
■
■
■
LED blue - battery is fully charged.
LED purple - battery is charging.
LED blinking red - battery charge is very
low.
LED solid red - battery is malfunctioning.
LED on - notebook is on.
LED blinking - notebook is in Standby
mode.
LED off - notebook is off.
Microphone
jack
Plug a microphone into this jack.
Headphone
jack
Plug amplified speakers or headphones
into this jack. The built-in speakers are
turned off when speakers or headphones
are plugged into this jack.
6
Left
Left
S-Video out
Kensington jack
lock slot
Component
Icon
Ventilation
fan
CD or DVD drive
Description
Kensington™
lock slot
Secure your notebook to an object by
connecting a Kensington cable lock to this slot.
S-Video out
jack
Plug an S-Video device, such as a television, into
this jack. For more information, see “Viewing
the display on a television” on page 42.
Ventilation
fan
Helps cool internal components.
Warning: Do not work for long periods with the
notebook resting on your lap. If the air vents are
blocked, the notebook may become hot
enough to harm your skin.
Caution: Do not block or insert objects into
these slots. If these slots are blocked, your
notebook may overheat resulting in
unexpected shutdown or permanent damage
to the notebook.
Caution: Provide adequate space around your
notebook so air vents are not obstructed. Do
not use the notebook on a bed, sofa, rug, or
other similar surface.
CD or DVD
drive
Insert CDs or DVDs into this drive. For more
information, see “Using the CD or DVD drive” on
page 32. To determine the type of drive in your
notebook, examine the drive tray’s plastic cover
and compare the logo to those listed in
“Identifying drive types” on page 32.
7
CHAPTER 2: Checking Out Your Notebook
Right
USB ports
PC Card
slot
Component
Icon
IEEE 1394 Memory card
port
reader
USB ports
Modem jack
Ethernet jack
Description
USB ports
Plug USB devices (such as a diskette drive, flash
drive, printer, scanner, camera, keyboard, or
mouse) into these ports.
PC Card
slot
Insert one Type II PC Card into this slot. For more
information, see “Adding and removing a
PC Card” on page 36.
IEEE 1394
port
Plug an IEEE 1394 (also known as Firewire® or
i.Link®) device (such as a digital camcorder or MP3
player) into this 4-pin IEEE 1394 port.
Memory
card reader
Insert a memory card from a digital camera, MP3
player, PDA, or cellular telephone into the
memory card reader. For more information, see
“Using the memory card reader” on page 35. The
memory card reader supports Memory Stick®,
Memory Stick Pro®, Mini Secure Digital®,
MultiMediaCard™, RS-MultiMediaCard™, and
Secure Digital™ cards.
Ethernet
jack
Plug an Ethernet network cable into this jack. The
other end of the cable can be plugged into a
cable modem, DSL modem, or an Ethernet
network jack. For more information, see
“Connecting to a cable or DSL modem or to a
network” on page 17.
Modem
jack
Plug a dial-up modem cable into this jack. For
more information, see “Connecting the dial-up
modem” on page 16.
8
Back
Back
Power connector
Monitor port
Component Icon
Description
Power
connector
Plug the AC adapter cable into this connector.
Monitor
port
Plug an analog VGA monitor or projector into
this port. For more information, see “Viewing the
display on a projector or monitor” on page 40.
9
CHAPTER 2: Checking Out Your Notebook
Bottom
Battery
Battery lock
Battery latch
Memory
bay
Customer
care label
Online Support:
Tech Support Phone:
Hours:
Model:
S/No:
Hard drive
bay
Component
Icon
Description
Battery
Provides power when the notebook is not
plugged into AC power.
Battery lock
Slide to unlock the battery. For more
information, see “Changing batteries” on
page 49.
Battery latch
Slide to release the battery. For more
information, see “Changing batteries” on
page 49.
Memory bay
Install a memory module into this bay. For
more information, see “Adding or replacing
memory modules” on page 71.
Customer
Care label
Includes the Customer Care contact
information. For more information, see
“Gateway contact information” on page 3.
Hard drive
bay
The hard drive is located in this bay. For
more information, see “Replacing the hard
drive kit” on page 76.
10
Keyboard area
Keyboard area
Power
button
Keyboard
Status indicators
Component
Icon
Touchpad
Description
Power
button
Press to turn the power on or off. You can also
configure the power button for
Standby/Resume mode. For more information
on configuring the power button mode, see
“Changing notebook power settings” on
page 53.
Keyboard
Provides all the features of a full-sized,
computer keyboard. For more information,
see “Using the keyboard” on page 21.
Status
indicators
Inform you when a drive is in use or when a
button has been pressed that affects how the
keyboard is used. For more information, see
“Using the status indicators” on page 20.
Touchpad
Provides all the functionality of a mouse. For
more information, see “Using the EZ Pad
touchpad” on page 26.
11
CHAPTER 2: Checking Out Your Notebook
12
CHAPTER 3
Using Your Gateway Notebook
• Connecting the AC adapter
• Connecting the dial-up modem
• Connecting to a cable or DSL modem or to a
network
• Starting your notebook
• Turning off your notebook
• Restarting (rebooting) your notebook
• Using the status indicators
• Using the keyboard
• Using the EZ Pad touchpad
• Adjusting the volume
• Turning your wireless radio on or off
13
CHAPTER 3: Using Your Gateway Notebook
Connecting the AC adapter
Warning
Do not attempt to
disassemble the AC
adapter. The AC
adapter has no
user-replaceable or
user-serviceable parts
inside. The AC adapter
has dangerous
voltages that can
cause serious injury or
death. Contact
Gateway about
returning defective AC
adapters.
You can run your notebook using an AC adapter
or your notebook’s battery. The battery was
shipped to you partially charged. You should use
the AC adapter right away to fully charge the
battery. Allow three hours for the battery to fully
charge.
To connect the AC adapter:
1 Connect the power cord to the AC adapter.
Caution
Make sure that you use
the AC adapter that
came with your
notebook or one of the
same type purchased
from Gateway.
Replace the power
cord if it becomes
damaged. The
replacement cord
must be of the same
type and voltage
rating as the original
cord or your notebook
may be damaged.
Important
If the battery is not
fully charged before
you use your notebook
on battery power for
the first time, the
battery life may be
much shorter than you
expect. If the battery
life seems short even
after being charged for
three hours, the
battery may need to be
recalibrated. For
information on
recalibrating the
battery, see
“Recalibrating the
battery” on page 50.
14
2 Connect the AC adapter to your
notebook’s power connector.
Connecting the AC adapter
Important
3 Plug the power cord into a wall outlet. The
If the battery charge
indicator does not turn
blue after three hours,
contact Gateway
Customer Care at the
location shown on the
Customer Care label.
For more information,
see “Gateway contact
information” on
page 3.
battery charge indicator turns on (see
“Front” on page 6 for the location of the
battery charge indicator). If the battery
charge indicator does not turn on,
complete the following steps until it turns
on:
1 Unplug the adapter from your
notebook, then plug it back in.
2 Press FN+F1 to toggle the status
lights on and off.
4 When you finish using your notebook for
the first time, turn off your notebook and
leave your notebook connected to
AC power until the battery charge
indicator turns blue.
Protecting from power source problems
Warning
High voltages can
enter your notebook
through both the
power cord and the
modem connection.
To protect your
notebook and avoid
electrical shock, use a
surge protector. If you
have a telephone
modem, use a surge
protector that has a
modem jack. If you
have a cable modem,
use a surge protector
that has an
antenna/cable TV
jack. During an
electrical storm,
unplug both the surge
protector and the
modem.
During a power surge, the voltage level of
electricity coming into your notebook can
increase to levels far above normal levels and
cause data loss or system damage. Protect your
notebook and peripheral devices by connecting
them to a surge protector, which absorbs voltage
surges and prevents them from reaching your
notebook.
15
CHAPTER 3: Using Your Gateway Notebook
Connecting the dial-up modem
Warning
To reduce the risk of
fire, use only No. 26
AWG or larger
telecommunications
line cord.
Your notebook has a built-in 56K modem that
you can use to connect to a standard telephone
line.
To connect the modem:
1 Insert one end of the modem cable into the
modem jack
notebook.
on the right side of your
2 Insert the other end of the modem cable
into a telephone wall jack. The modem will
not work with digital or PBX telephone
lines.
3 Start your notebook, then start your
communications program.
16
Connecting to a cable or DSL modem or to a network
Connecting to a cable or DSL
modem or to a network
Your notebook has a network jack that you can
use to connect to a cable or DSL modem or to a
wired Ethernet network.
To connect to a cable or DSL modem or to a
wired Ethernet network:
1 Insert one end of the network cable into
the network jack
your notebook.
on the right side of
2 Insert the other end of the network cable
into a cable modem, DSL modem, or
Ethernet network jack.
17
CHAPTER 3: Using Your Gateway Notebook
Starting your notebook
Warning
Do not work for long
periods with the
notebook resting on
your lap. If the air vents
are blocked, the
notebook may
become hot enough to
harm your skin.
To start your notebook:
1 Slide the latch on the front of your
notebook, then lift the LCD panel.
2 Press the power button located above the
keyboard.
Caution
Provide adequate
space around your
notebook so air vents
are not obstructed. Do
not use the notebook
on a bed, sofa, rug, or
other similar surface.
Tips & Tricks
For more information
about changing the
power button mode,
see “Changing
notebook power
settings” on page 53.
3 If you are starting your notebook for the
first time, follow the on-screen instructions
to set up your notebook.
Waking up your notebook
Tips & Tricks
For more information
about Standby mode,
see “Changing
notebook power
settings” on page 53.
18
When you have not used your notebook for
several minutes or if you close the LCD panel
without turning off your notebook, it may enter
a power-saving mode called Standby. While in
Standby, the power indicator flashes. If your
notebook is in Standby mode, press the power
button to “wake” it up.
Turning off your notebook
Turning off your notebook
Important
If for some reason you
cannot use the Turn
Off Computer option
in Windows to turn off
your notebook, press
and hold the power
button for about five
seconds, then release
it.
To turn off your notebook:
1 Click Start, then click Turn Off Computer.
The Turn Off Computer dialog box opens.
2 Click Turn Off. Windows shuts down and
turns off your notebook.
Restarting (rebooting) your
notebook
Important
If your notebook does
not turn off
immediately,
complete the
following
steps until the
notebook turns off:
1. Press and hold the
power button for
about five seconds,
then release it.
2. Unplug the power
cord and remove the
battery for more than
10 seconds.
If your notebook does not respond to keyboard,
touchpad, or mouse input, you may have to
close programs that are not responding. If
closing unresponsive programs does not restore
your notebook to normal operation, you may
have to restart (reboot) your notebook.
To close unresponsive programs and restart
your notebook:
1 Press CTRL+ALT+DEL. The Windows Security
dialog box opens.
2 Click Task Manager. The Windows Task
Manager dialog box opens.
3 Click the program that is not responding.
4 Click End Task.
5 Click X in the top-right corner of the
Windows Task Manager dialog box.
6 If your notebook does not respond, turn it
off, wait ten seconds, then turn it on again.
As a part of the regular startup process, a
program to check the disk status runs
automatically. When the checks are
finished, Windows starts.
19
CHAPTER 3: Using Your Gateway Notebook
Using the status indicators
Important
If none of the
indicators are on, you
may need to press
FN+F1 to toggle the
status indicators on.
Status indicators inform you when a drive is
being used or when a button has been pressed
that affects how the keyboard is used. The status
indicators are located below the touchpad.
Hard drive
Wireless
network
Caps lock
Disc drive
Num lock
Indicator
Icon
Wireless
network
(optional)
Description
■
■
Caps lock
■
A
■
Num lock
■
1
■
Disc drive
■
■
Hard drive
■
■
20
LED on - wireless IEEE
802.11 radio is turned on.
LED off - wireless IEEE
802.11 radio is turned off.
LED on - caps lock is
turned on.
LED off - caps lock is
turned off.
LED on - numeric keypad is
turned on.
LED off - numeric keypad is
turned off.
LED on - drive is in use.
LED off - drive is not in use.
LED blinking - hard drive is
being accessed.
LED off - hard drive is not
being accessed.
Using the keyboard
Using the keyboard
Tips & Tricks
You can attach an
external keyboard to
the notebook using a
USB port. You do not
need to shut down the
notebook to connect a
USB keyboard.
Your notebook features a full-size keyboard that
functions the same as a desktop computer
keyboard. Many of the keys have been assigned
alternate functions, including shortcut keys for
Windows, function keys for specific system
operations, and the Num Lock keys for the
numeric keypad.
Function keys/
System keys
Navigation
keys
Numeric
keypad
FN key
Application key Arrow keys
Windows key
Key types
The keyboard has several different types of keys.
Some keys perform specific actions when
pressed alone and other actions when pressed in
combination with another key.
Key type
Function
keys
Icon
Description
Press these keys labeled F1
to F12 to perform actions in
programs. For example,
pressing F1 may open help.
Each program uses
different function keys for
different purposes. See the
program documentation to
find out more about the
function key actions.
21
CHAPTER 3: Using Your Gateway Notebook
Key type
22
Icon
Description
System
keys
Press these colored keys in
combination with the
FN key to perform specific
actions. For more
information, see “System
key combinations” on
page 23.
Numeric
keypad
Use these keys to type
numbers when the numeric
keypad is turned on. Press
FN+ 1 to turn on the
numeric keypad.
FN key
Press the FN key in
combination with a colored
system key to perform a
specific action.
Windows
key
Press this key to open the
Windows Start menu. This
key can also be used in
combination with other
keys to open utilities like
F (Search utility), R (Run
utility), and E (Explorer
utility).
Application
key
Press this key for quick
access to shortcut menus
and help assistants in
Windows.
Arrow keys
Press these keys to move
the cursor up, down, right,
or left.
Navigation
keys
Press these keys to move
the cursor to the beginning
of a line, to the end of a line,
up the page, down the
page, to the beginning of a
document, or to the end of
a document.
Using the keyboard
System key combinations
When you press the FN key and a system key at
the same time, your notebook performs the
action identified by the text or icon on the key.
Press and hold FN, then
press this system key...
To...
Toggle the status indicators on or off. For
more information, see “Using the status
indicators” on page 20.
Turn the optional wireless network on or
off. For more information, see “Wireless
Networking” in your online User Guide.
Warning: Radio frequency wireless
communication can interfere with
equipment on commercial aircraft. Current
aviation regulations require wireless
devices to be turned off while traveling in
an airplane. IEEE 802.11g, IEEE 802.11b,
and IEEE 802.11a communication devices
are examples of devices that provide
wireless communication.
Enter Standby mode. Press the power
button to leave Standby mode. For more
information, see “Changing notebook
power settings” on page 53.
Toggle the notebook display in the
following order:
The LCD
An external monitor or projector (a
monitor or projector must be plugged
into the monitor port on your notebook)
Both displays at the same time
For more information, see “Viewing the
display on a projector or monitor” on
page 40.
■
■
■
Display the power status box in the
upper-left corner of your display. The box
shows the battery charge level, the BIOS
version, and whether the optional wireless
network is being used. Press the key
combination again to close this box.
23
CHAPTER 3: Using Your Gateway Notebook
Press and hold FN, then
press this system key...
6
F8
-+
To...
Turn the optional Bluetooth feature on or
off.
Warning: Radio frequency wireless
communication can interfere with
equipment on commercial aircraft. Current
aviation regulations require wireless
devices to be turned off while traveling in
an airplane. Bluetooth communication
devices are examples of devices that
provide wireless communication.
Increase the LCD panel brightness above
the normal brightest setting. Use this
feature in bright lighting situations, such as
outside in bright sunlight.
Press a second time to decrease the
brightness below the normal lowest
brightness setting. Use this feature in dim
lighting situations.
Press a third time to return the display to
the normal brightness setting.
Important: Using this feature will affect
battery performance.
Play or pause the CD or DVD.
Stop playing the CD or DVD.
Skip back one CD track or DVD chapter.
Skip ahead one CD track or DVD chapter.
Increase the brightness of the display.
24
Using the keyboard
Press and hold FN, then
press this system key...
To...
Decrease the brightness of the display.
Mute the sound. Press the key combination
again to restore the sound. For more
information, see “Adjusting the volume” on
page 28.
Increase volume. For more information, see
“Adjusting the volume” on page 28.
Decrease volume. For more information,
see “Adjusting the volume” on page 28.
25
CHAPTER 3: Using Your Gateway Notebook
Using the EZ Pad touchpad
Tips & Tricks
For instructions on
how to adjust the
double-click speed,
pointer speed,
right-hand or
left-hand
configuration, and
other touchpad
settings, see
“Changing the mouse
or touchpad settings”
in the online User
Guide.
The EZ Pad™ consists of a touchpad, two
buttons, and a scroll zone.
Touchpad
Scroll
zone
Tips & Tricks
You received your
notebook with the EZ
Pad touchpad set to
only accept clicking by
using the touchpad
buttons. You can
change this feature to
allow tapping on the
touchpad to simulate
clicking the left button.
For more information,
see “Changing the
mouse or touchpad
settings” in the online
User Guide.
Left button
Right button
When you move your finger on the touchpad,
the pointer (arrow) on the screen moves in the
same direction. You can use the scroll zone to
scroll through documents. Use of the scroll zone
may vary from program to program.
You can use the EZ-Pad left and right buttons
below the touchpad to select objects.
26
Using the EZ Pad touchpad
To...
Do this...
Move the
pointer on
the screen.
Move your
finger around
on the
touchpad. If
you run out of
space and
need to move
the pointer
farther, lift your
finger, move it
to the middle
of the
touchpad,
then continue
moving your
finger.
Select an
object on the
screen.
Position the
pointer over
the object.
Quickly press
and release the
left button
once. This
action is called
clicking.
Start a
program or
open a file or
folder.
Position the
pointer over
the object.
Press the left
button twice in
rapid
succession.
This action is
called
double-clicking
.
Access a
shortcut
menu or find
more
information
about an
object on the
screen.
Position the
pointer over
the object.
Quickly press
and release the
right button
once. This
action is called
right-clicking.
27
CHAPTER 3: Using Your Gateway Notebook
To...
Do this...
Move an
object on the
screen.
Position the
pointer over
the object.
Press the left
button and
hold it down,
then use the
touchpad to
move (drag)
the object to
the
appropriate
part of the
screen. Release
the button to
drop the
object where
you want it.
Adjusting the volume
Tips & Tricks
For instructions on
how to adjust the
volume in Windows,
see “Adjusting the
Volume” in the online
User Guide.
You can use the volume control to adjust the
overall volume of your notebook.
To adjust the overall volume level using
hardware controls:
■
If you are using external speakers, turn the
knob on the front of the speakers.
-ORUse the mute and volume control buttons
on the keyboard. For more information, see
“System key combinations” on page 23.
28
Turning your wireless radio on or off
Turning your wireless radio on or
off
Warning
Radio frequency
wireless
communication can
interfere with
equipment on
commercial aircraft.
Current aviation
regulations require
wireless devices to be
turned off while
traveling in an
airplane. IEEE 802.11a,
IEEE 802.11b,
IEEE 802.11g, and
Bluetooth
communication
devices are examples
of devices that provide
wireless
communication.
Your Gateway notebook may have a
factory-installed wireless networking card.
To turn the wireless IEEE 802.11 radio on or off:
■
Press FN + F2. The wireless status indicator
turns on or off. For the location of the
wireless status indicator, see “Using the
status indicators” on page 20.
To turn the Bluetooth radio on or off:
■
Press FN + F6. The first time you use
Bluetooth, you need to configure your
notebook using the Initial Bluetooth
Configuration Wizard.
Warning
In environments
where the risk of
interference to other
devices or services is
harmful or perceived
as harmful, the option
to use a wireless device
may be restricted or
eliminated. Airports,
hospitals, and oxygen
or flammable gas
laden atmospheres
are limited examples
where use of wireless
devices may be
restricted or
eliminated. When in
environments where
you are uncertain of
the sanction to use
wireless devices, ask
the applicable
authority for
authorization prior to
using or turning on the
wireless device.
29
CHAPTER 3: Using Your Gateway Notebook
Tips & Tricks
For more information
about using your
notebook on a wireless
network, see “Wireless
Networking” in the
online User Guide.
Tips & Tricks
For more information
about using
Bluetooth, click Start,
All Programs,
My Bluetooth Places.
When the My
Bluetooth Places
window opens, click
Help, then click
Bluetooth Help Topics.
30
CHAPTER 4
Using Drives and Accessories
• Using the CD or DVD drive
• Using the memory card reader
• Adding and removing a PC Card
• Installing a printer or other peripheral
device
• Viewing the display on a projector or
monitor
• Viewing the display on a television
• Ordering accessories
31
CHAPTER 4: Using Drives and Accessories
Using the CD or DVD drive
You can use your notebook to enjoy a wide
variety of multimedia features.
Identifying drive types
Your Gateway notebook may contain one of the
following drive types. Look on the front of the
drive for one or more of the following logos:
If your drive has this
logo...
32
This is your drive type...
Use your drive for...
CD drive
Installing
programs, playing
audio CDs, and
accessing data. You
cannot use this
drive to create CDs
or DVDs or play
DVDs.
DVD drive
Installing
programs, playing
audio CDs, playing
DVDs, and
accessing data. You
cannot use this
drive to create CDs
or DVDs.
Combination
DVD/CD-RW drive
Installing
programs, playing
audio CDs, playing
DVDs, accessing
data, and recording
music and data to
recordable CDs.
You cannot use this
drive to create
DVDs.
Using the CD or DVD drive
If your drive has this
logo...
ROM/R/RW
This is your drive type...
Use your drive for...
Multi-format double
layer DVD±RW drive
Installing
programs, playing
audio CDs, playing
DVDs, accessing
data, recording
music and data to
CD-R or CD-RW
discs, and
recording video
and data to DVD-R,
DVD+R, DVD-RW,
DVD+RW, or
double layer
DVD+R or DVD-R
discs.
Note: To use the
double layer
capability of the
double layer
recordable DVD
drive, the blank
DVDs you purchase
must state Double
Layer, Dual Layer, or
DL. Using other
types of blank
media will result in
less capacity.
33
CHAPTER 4: Using Drives and Accessories
Using a CD or DVD
Important
[
DVD discs and drives
contain regional codes
that help control DVD
title exports and help
reduce illegal disc
distribution. To be able
to play a DVD, the
disc’s regional code
and your DVD drive’s
regional code must
match.
The regional code on
your DVD drive is
determined by your
notebook’s delivery
address. The regional
code for the United
States and Canada is
1. The regional code
for Mexico is 4. Your
DVD drive’s regional
code must match the
regional code of the
disc. The regional code
for the disc is on the
disc, disc
documentation, or
packaging.
Important
When you place a
single-sided disc in the
tray, make sure that
the label side is facing
up. If the disc has two
playable sides, place
the disc so the name of
the side you want to
play is facing up.
Tips & Tricks
For information about
cleaning a CD or DVD,
see “Cleaning CDs or
DVDs” on page 68.
34
Manual eject hole
Eject button
To insert a CD or DVD:
1 Press the eject button on the CD or DVD
drive. After the tray opens slightly, pull the
disc tray completely open.
2 Place the disc in the tray with the label
facing up, then press down carefully on the
disc until it snaps into place.
3 Push the tray in until it is closed.
Using the memory card reader
Using the memory card reader
You can use memory cards to transfer pictures
from a digital camera to your notebook. You can
also use the memory card reader to transfer data
between your notebook and a device that uses
memory cards, such as a PDA, MP3 player, or
cellular telephone.
Memory card types
Important
RS-Multimedia Card
and Mini Secure
Digital cards require
the use of an adapter
that is available with
the media.
The memory card reader supports Memory
Stick®, Memory Stick Pro®, MultiMediaCard™,
Secure Digital™, xD Picture Card, Mini Secure
Digital™, and RS-MultiMediaCard™.
Inserting a memory card
To insert a memory card:
■
Insert the memory card into the memory
card slot with the label facing up and the
arrow on the label pointing towards the
notebook.
Using a memory card
To access a file on a memory card:
1 Click Start, then click My Computer.
2 Double-click the drive letter (for example,
the E: drive), then double-click the file
name.
35
CHAPTER 4: Using Drives and Accessories
Removing a memory card
To remove a memory card:
Important
Do not use the remove
hardware
icon in
the taskbar to remove
the memory card. If
you use the remove
hardware icon, your
notebook may not
recognize your
memory card reader
until you restart your
notebook.
■
Pull the memory card out of the notebook.
Adding and removing a PC Card
Your notebook has a PC Card slot (also known as
a PCMCIA card slot). This slot accepts one Type II
card. You do not need to restart your notebook
when changing most cards because your
notebook supports hot-swapping.
Hot-swapping means that you can insert a
PC Card while your notebook is running. If your
PC Card does not work after hot-swapping, see
the PC Card manufacturer’s documentation for
further information.
36
Adding and removing a PC Card
To insert a PC Card:
■
Push the card firmly into the PC Card slot,
label-side up, until the outer edge of the
card is flush with the side of your
notebook.
To remove a PC Card:
Important
If the remove
hardware icon does
not appear on the
taskbar, click the show
hidden
icons
button.
1 Click the remove hardware
icon in the
taskbar, the PC Card name, then click Stop.
-ORTurn off your notebook.
2 Release the eject button by pressing the
PC Card eject button once.
37
CHAPTER 4: Using Drives and Accessories
3 Eject the PC Card by pressing the eject
button again.
Installing a printer or other
peripheral device
Important
Before you install a
printer, scanner, or
other peripheral
device, see the device
documentation and
installation
instructions.
Help and
Support
For more information
about installing
peripheral devices,
click Start, then click
Help and Support.
Type the keyword
installing devices
in the Search box,
then click the arrow.
38
Your notebook has one or more of the following
ports: IEEE 1394 (also known as Firewire® or
i.Link®), Universal Serial Bus (USB), and S-Video
(digital video). You use these ports to connect
peripheral devices such as printers, scanners,
and digital cameras to your notebook.
IEEE 1394 and USB ports support plug-and-play
and hot swapping, which means that your
notebook will usually recognize such a device
whenever you plug it into the appropriate port.
When you use an IEEE 1394 or USB device for the
first time, your notebook will prompt you to
install any software the device needs. After
doing this, you can disconnect and reconnect
the device at any time.
Installing a printer or other peripheral device
Connecting a USB printer, scanner, or digital camera
Important
USB devices may have
special installation
instructions. See your
USB device’s
installation guide.
Your notebook has a four USB ports for
connecting devices such as a diskette drive, flash
drive, printer, scanner, camera, keyboard, or
mouse.
To connect your USB device to your notebook:
Important
For more information
about using the USB
port on your device,
see your device’s
documentation.
1 Connect one end of the USB cable to your
device.
2 Connect the other end of the cable to a
USB port
on your notebook.
Tips & Tricks
For the location of the
USB ports on your
notebook, see “Right”
on page 8.
Connecting an IEEE 1394 video camera or MP3
player
Important
For more information
about using the IEEE
1394 port on your
device, see your
device’s
documentation.
Tips & Tricks
For the location of the
IEEE 1394 port on your
notebook, see “Right”
on page 8.
Your notebook has a 4-pin IEEE 1394 port (also
known as a Firewire® or i.Link® port) for
connecting devices such as a video camera.
To connect your IEEE 1395 device to your
notebook:
1 Connect one end of the IEEE 1394 cable to
your video camera.
2 Connect the other end of the cable to the
IEEE 1394 port
on your notebook.
Tips & Tricks
For more information
about editing video,
see your User Guide.
39
CHAPTER 4: Using Drives and Accessories
Viewing the display on a projector
or monitor
Important
Press FN+F4 to switch
between viewing the
display on the LCD
panel and viewing the
display on the
projector or monitor.
Important
If an external monitor
or projector is
connected and you
close the LCD panel,
your notebook may
turn off the LCD panel,
but will not enter
Standby mode.
Tips & Tricks
For the location of the
VGA port on your
notebook, see “Back”
on page 9.
You can use your notebook for giving
presentations by connecting an external
monitor or projector to your monitor (VGA) port.
Your notebook supports simultaneous LCD and
external display. Simultaneous display lets you
control the presentation from your notebook
and at the same time face your audience.
To use a projector or external monitor:
1 Turn off your notebook.
2 Plug the projector or monitor cable into
the VGA port
on your notebook.
3 Turn on your notebook.
4 Plug the projector’s or monitor’s power
cord into an AC power source and turn it
on.
Windows recognizes the new hardware
and searches for its driver. You may need to
install the driver from the disc supplied by
the manufacturer or download the driver
from the manufacturer’s Web site.
5 Right-click any empty space on the
desktop, then click Properties. The Display
Properties dialog box opens.
40
Viewing the display on a projector or monitor
6 Click the Settings tab.
7 Right-click the second monitor icon
(labeled 2), then click Attached.
8 Click Apply.
9 Adjust properties such as Screen
Resolution or Color Quality if necessary.
10 Click OK.
41
CHAPTER 4: Using Drives and Accessories
Viewing the display on a television
Important
The dialog boxes
shown in this section
are for demonstrative
purposes only and
may not represent the
screens on your
notebook.
Important
To turn on external
video by default,
connect the television
(or other external
video device) before
starting your
notebook.
The S-Video out jack on your notebook lets you
view your notebook display on a television
screen using a standard S-Video cable.
To view your notebook display on a television:
1 With your notebook off, connect one end
of a standard S-Video cable to the S-Video
out jack
on your notebook.
2 Connect the other end of the cable to the
Video in jack on your television or VCR.
3 Turn on the television or VCR.
4 Start your notebook.
Important
Audio is not
transmitted through
an S-Video out jack.
Use the built-in
speakers or a set of
headphones or
external powered
speakers, or connect
your notebook to a
stereo system using
the headphone jack to
hear sound while
playing a DVD. DVD
playback to a VCR will
be scrambled by
copyright protection
software.
Tips & Tricks
For the location of the
S-Video out jack on
your notebook, see
“Left” on page 7.
Tips & Tricks
If you are traveling
internationally, you
may need to change
the video standard. For
example, many
televisions in Asia use
PAL instead of NTSC.
42
5 Click Start, then click Control Panel. The
Control Panel window opens. If your
Control Panel is in Category View, click
Appearance and Themes.
6 Click/Double-click the Display icon. The
Display Properties dialog box opens.
7 Click the Settings tab.
Viewing the display on a television
8 Click Advanced. The ATI Properties dialog
box opens.
9 Click the CATALYST Control Center tab.
10 Click the ATI CATALYST Control Center
button.
11 Click Advanced, then click Next. Use the
wizard to adjust the television properties.
43
CHAPTER 4: Using Drives and Accessories
Ordering accessories
To order accessories, visit the Accessory Store at
www.gateway.com.
Batteries
If you run your notebook on battery power for
extended periods, you may want to buy an
additional battery so you can swap batteries
when necessary. See “Changing batteries” on
page 49 for more information about using an
additional battery.
Carrying cases
Gateway has large-capacity carrying cases if you
need additional space for accessories or
supplies.
Hard drives
If you want to increase your internal storage
space, try replacing your existing hard drive with
a larger drive.
Memory
Large programs, such as multimedia games or
graphics programs, use a lot of memory. If your
programs are running more slowly than you
think they should, try adding more memory. See
“Adding or replacing memory modules” on
page 71 for more information.
Printers
You can attach almost any type of printer to your
notebook. The most common types are inkjet
and laser printers, which print in color or black
and white.
Inkjet printers and cartridges are relatively
inexpensive, but they are slower than laser
printers. Using an inkjet color printer, you can
print pictures, banners, and greeting cards, as
well as documents.
44
Ordering accessories
Laser printers and cartridges are more
expensive, but they print much faster than inkjet
printers. Laser printers are better than inkjet
printers when you are printing large documents.
USB flash drive
Use a USB flash drive for storing files or
transferring files to another computer.
45
CHAPTER 4: Using Drives and Accessories
46
CHAPTER 5
Managing Power
• Monitoring the battery charge
• Recharging the battery
• Recalibrating the battery
• Extending battery life
• Changing notebook power settings
47
CHAPTER 5: Managing Power
Monitoring the battery charge
Important
If the power cord or
battery icon does not
appear on the taskbar,
click the show hidden
icons
button. If the
icon still does not
appear, make sure
that Always show
icon on the taskbar is
checked on the
Advance tab in the
Power Options
Properties dialog box.
For more information,
see “Changing
advanced settings” on
page 56.
Tips & Tricks
For more information
about the battery
charge status
indicator, see “Front”
on page 6.
Your new Gateway notebook is designed to
provide an exceptional balance of performance
and portability. Your notebook uses the latest
chipset and mobile processor technologies to
manage the processor speed and power
consumption for a greater battery life
experience. This design provides you with
maximum performance when plugged into AC
power balanced with optimized battery life
when on battery power.
Closely monitor the battery charge. When the
battery charge gets low, change the battery or
connect to AC power immediately to prevent
losing any unsaved work. To monitor the battery
charge:
■
■
Tips & Tricks
For more information
about recalibrating
the battery, see
“Recalibrating the
battery” on page 50.
■
Double-click the power cord icon
or
battery icon in the taskbar. The Power
Meter dialog box opens.
Look at the battery charge status indicator.
Wait for a Low Battery warning message to
appear.
If your battery charge indicator displays what
looks like an inaccurate charge, you may need to
recalibrate the battery.
Recharging the battery
Important
If the power cord icon
does not appear on
the taskbar, click the
show hidden
icons
button. If the
icon still does not
appear, make sure
that Always show
icon on the taskbar is
checked on the
Advance tab in the
Power Options
Properties dialog box.
For more information,
see “Changing
advanced settings” on
page 56.
48
The battery recharges while it is installed and
your notebook is connected to AC power. While
the battery recharges, the battery charge
indicator turns on and the power cord icon in the
taskbar has a lightning bolt .
Changing batteries
Changing batteries
Replacing the battery
Warning
Danger of explosion if
battery is incorrectly
replaced.
Replace only with a
battery specifically
manufactured for your
Gateway notebook.
Discard used batteries
according to local
hazardous material
regulations.
The battery used in this
device may present a
fire or chemical burn
hazard if mishandled.
Do not disassemble,
heat above 212°F
(100°C), or incinerate.
Dispose of used
battery promptly. Keep
away from children.
To replace the battery:
1 If your notebook is on and is connected
directly to AC power, go to Step 2.
-ORIf your notebook is on and is not plugged
into an AC outlet, save your work and turn
off the notebook.
2 Close the LCD panel.
3 Turn your notebook over so the bottom is
facing up.
4 Slide the battery lock to the unlocked
position.
.
Caution
If your notebook is
connected to AC
power, you can
change the battery
while the notebook is
turned on. If your
notebook is not
plugged into an AC
outlet, you must turn
the notebook off while
changing the battery
or you will lose any
unsaved data
5 Slide the battery release latch, then slide
the battery out of the notebook.
6 Slide a recharged battery into the
notebook until it snaps into place.
49
CHAPTER 5: Managing Power
7 Slide the battery lock to the locked
position.
8 Turn your notebook over.
9 Open the LCD panel and press the power
button.
Recalibrating the battery
Important
Do not interrupt the
battery recalibration
process. If
recalibration is
interrupted, you must
start the process over
again.
Important
If, after completing
this procedure, the
battery charge
indicator still does not
show an accurate
charge, contact
Gateway Customer
Care at the location
shown on the
Customer Care label.
For more information,
see “Gateway contact
information” on
page 3
If your notebook unexpectedly goes into
Standby mode while you are using it but the
battery charge is not low, you may need to
recalibrate your battery. You should also
recalibrate the battery periodically to maintain
the accuracy of the battery gauge.
To recalibrate the battery:
1 Connect the AC adapter, then turn on your
notebook.
2 As soon as it starts and you see a startup
screen, press F2. The BIOS Setup utility
opens.
3 Open the Advanced menu.
4 Highlight Battery Auto Learning, then
select Enabled by pressing the spacebar.
5 Open the Exit menu, then highlight Exit
Saving Changes and press ENTER.
6 Select Yes, then press ENTER.
The battery recalibration process begins
and a screen opens showing you the
progress. The entire process will take
several hours.
When the recalibration has finished, the
message “Press [Esc] key to exit” appears.
7 Press ESC. The battery charge indicator
now displays an accurate battery charge.
50
Extending battery life
Extending battery life
Conserving battery power
Tips & Tricks
For more information
about using power
management settings,
see “Changing
notebook power
settings” on page 53.
To conserve power while using the battery to
power your notebook:
■
■
Tips & Tricks
For more information
about using Hibernate
mode, see “Activating
and using Hibernate
mode” on page 57.
■
■
Tips & Tricks
For more information
about traveling with
your notebook, see
“Traveling with Your
Notebook” on
page 59.
■
■
■
Dim the display as low as is comfortable.
Remove PC Cards when you do not need
them. Many PC Cards use a small amount
of power while inserted, even if they are
not being used.
Modify the power management settings
for maximum power savings.
Close the LCD panel to turn off the display
while you are not using your notebook. The
display stays off until you open the panel
again.
Use Hibernate mode for maximum power
savings while your notebook is not in use.
Use the CD or DVD drive only when
necessary. This drive uses a large amount
of power.
Recharge the battery often, take an extra
battery, and fully recharge the batteries
before traveling. For more information, see
“Recharging the battery” on page 48.
Using alternate power sources
To extend battery life, use alternate power
sources whenever possible.
■
If traveling internationally, take electrical
adapters. Save the battery for times when
you cannot use a power adapter. If you
plan on taking your AC power adapter, also
take a single-plug surge protector.
51
CHAPTER 5: Managing Power
■
■
If you will have access to an EmPower™
in-flight power receptacle, an automobile
power outlet, or an automobile cigarette
lighter, use a power inverter. Save the
battery for times when you cannot use a
power adapter.
To find AC power outlets in airports, look
for them next to support pillars, in large
areas such as boarding gates, and under
banks of telephones.
Changing power modes
You can use the following power modes to
lengthen the life of your notebook’s battery:
■
■
Standby - while your notebook is in
Standby, it switches to a low power state
where devices, such as the display and
drives, turn off.
Hibernate - (also called save to disk) writes
all current memory (RAM) information to
the hard drive, then turns your notebook
completely off. The next time you turn on
your notebook, it reads the memory
information from the hard drive and opens
the programs and documents that were
open when you activated Hibernate mode.
Using power saving modes
Always save your work before using Standby
mode. In Standby mode, your notebook reduces
or turns off the power to most devices except
memory. However, the information in memory is
not saved to the hard drive. If power is
interrupted, the information is lost.
When in Hibernate mode, your notebook saves
all memory information to the hard drive, then
turns the power completely off.
52
Changing notebook power settings
If your
notebook
is...
...and you
want to...
...then
On
Enter
Standby mode
Press FN+F3.
On
Enter
Hibernate
mode (must be
activated)
Click Start, then
click Turn Off
Computer. Press
and hold SHIFT,
then click
Hibernate.
In Standby
or
Hibernate
mode
Exit Standby or
Hibernate
mode
Press the power
button.
Changing notebook power settings
You can change the function of your notebook’s
power button, Standby system key, and
power-saving timers by changing power
settings on your notebook.
You can customize power settings from the
Windows Control Panel by selecting power
schemes, setting power alarms, adjusting
advanced power settings, and activating
Hibernate mode.
Changing the power scheme
Help and
Support
For more information
about changing the
power scheme, click
Start, then click Help
and Support. Type the
keyword power
scheme in the Search
box, then click the
arrow.
Power schemes (groups of power settings) let you
change power saving options such as when the
display or hard drive is automatically turned off.
You can select one of the defined power
schemes or create a custom power scheme.
The processor installed in your notebook may
use Intel® SpeedStep™ technology to conserve
battery power. A SpeedStep-equipped
processor can change its operating speed
according to the power source. Your notebook’s
default settings operate the processor at full
53
CHAPTER 5: Managing Power
speed while connected to AC power and at
reduced speed (which uses less power) while
using battery power. You can modify the Intel
SpeedStep settings by the power scheme you
select.
To change the power scheme:
1 Click Start, then click Control Panel. The
Control Panel window opens. If your
Control Panel is in Category View, click
Performance and Maintenance.
2 Click/Double-click the Power Options
icon. The Power Options Properties dialog
box opens.
3 Click the arrow button to open the Power
Schemes list, then click the power scheme
you want.
- OR Set the timers, then click Save As and type
a name for the scheme.
4 Click OK.
54
Changing notebook power settings
Changing alarm options
Help and
Support
For more information
about changing the
alarm options, click
Start, then click Help
and Support. Type the
keyword alarm
options in the Search
box, then click the
arrow.
Alarms can alert you when the battery charge is
low.
To change the alarm options:
1 Click Start, then click Control Panel. The
Control Panel window opens. If your
Control Panel is in Category View, click
Performance and Maintenance.
2 Click/Double-click the Power Options
icon. The Power Options Properties dialog
box opens.
3 Click the Alarms tab.
4 Adjust the alarm settings, then click OK.
55
CHAPTER 5: Managing Power
Changing advanced settings
Help and
Support
For more information
about changing the
power management
settings, click Start,
then click Help and
Support. Type the
keyword power
management in the
Search box, then click
the arrow.
Advanced power settings let you assign different
power saving modes to the power button and
Standby system key. You can also select which
power saving mode is activated when you close
the LCD panel.
To change advanced power management
settings:
1 Click Start, then click Control Panel. The
Control Panel window opens. If your
Control Panel is in Category View, click
Performance and Maintenance.
2 Click/Double-click the Power Options
icon. The Power Options Properties dialog
box opens.
3 Click the Advanced tab.
4 Click the arrow button to open a Power
buttons list, then click the power setting
mode you want to use.
5 Click OK.
56
Changing notebook power settings
Activating and using Hibernate mode
Help and
Support
For more information
about using Hibernate
mode, click Start, then
click Help and
Support. Type the
keyword hibernate
in the Search box,
then click the arrow.
Hibernate (also called save to disk) writes all
current memory (RAM) information to the hard
drive, then turns your notebook completely off.
The next time you turn on your notebook, it
reads the memory information from the hard
drive and opens the programs and documents
that were open when you activated Hibernate
mode.
To activate Hibernate mode:
1 Click Start, then click Control Panel. The
Control Panel window opens. If your
Control Panel is in Category View, click
Performance and Maintenance.
2 Click/Double-click the Power Options
icon. The Power Options Properties dialog
box opens.
3 Click the Hibernate tab.
57
CHAPTER 5: Managing Power
4 Click the Enable hibernation check box,
then click Apply. Hibernate mode is now an
option you can select on the Advanced tab
in the Power Options Properties dialog
box and in the Shut Down Windows dialog
box.
To use Hibernate mode:
■
As an automatic power savings mode:
Open the Power Options Properties dialog
box, then click the Power Schemes tab.
Click the arrow button to open a System
hibernates list, then click the time you
want to use.
- OR Open the Power Options Properties dialog
box, then click the Advanced tab.
Hibernate is now an option in the Power
buttons lists.
■
58
As a manually-selected power savings
mode:
Click Start, then click Shut Down. Press
and hold SHIFT, then click Hibernate.
CHAPTER 6
Traveling with Your Notebook
• Packing your notebook
• Traveling by air
• Dial-up modem
• Radio frequency wireless connections
• Files
• Security
• Power
• Additional tips
59
CHAPTER 6: Traveling with Your Notebook
Packing your notebook
■
■
■
Remove all peripheral devices and cables.
Remember to pack those you will need
while traveling.
Pack your notebook securely into a
briefcase or hand-carried luggage, and
keep it separate from toiletries, liquids, and
food. Do not pack it in checked luggage.
Keep your notebook stable during travel.
Secure it to prevent it from sliding around
in overhead bins and car trunks.
Traveling by air
■
■
■
■
■
Do not check your notebook as luggage.
Charge the battery in case airport security
asks you to start your notebook.
Have your notebook hand-inspected or
sent through the X-ray scanner, but never
carry it through the metal detector.
Turn off you notebook for takeoff and
landing.
Turn off all wireless devices while in the
aircraft.
Dial-up modem
■
■
60
Take a telephone cord to connect the
modem to telephone jacks. If you are
traveling internationally, take telephone
jack adapters or an acoustic handset
coupler.
Take a telephone line protector.
Radio frequency wireless connections
■
■
Take a telephone line tester to check for
unsafe lines, especially if you are traveling
internationally.
Take remote access information with you
so you can connect to your ISP while
outside of your usual calling area. A list of
country dialing codes may be especially
useful if you are traveling internationally.
Radio frequency wireless
connections
■
■
■
Every country has different restrictions on
the use of wireless devices. If your
notebook is equipped with a wireless
device, check with the local radio approval
authorities prior to your trip for any
restrictions on the use of a wireless device
in the destination country.
If your notebook came equipped with an
internal embedded wireless device, see
“Safety, Regulatory, and Legal Information”
on page 117 for general wireless
regulatory guidelines.
Wireless communication can interfere with
equipment on commercial aircraft. Current
aviation regulations require wireless
devices to be turned off while traveling in
an airplane. IEEE 802.11a, IEEE 802.11b,
IEEE 802.11g, and Bluetooth
communication devices are examples of
devices which use wireless to
communicate. To turn off your wireless
IEEE 802.11 device, press FN + F2. To turn
off your Bluetooth device, press FN + F6.
61
CHAPTER 6: Traveling with Your Notebook
Files
■
■
■
Copy your working files from your desktop
computer to your notebook before you
travel.
If you need to access your desktop
computer files from your notebook while
traveling, set up your desktop computer for
remote access. Contact your network
administrator for more information about
remote access.
Take extra recordable media for
transferring files between computers and
backing up files.
Security
■
■
■
■
62
Get a locking cable for your notebook so
you can attach a cable lock and leave your
notebook in your hotel room while you are
away.
Always keep your notebook with you while
waiting in airports, train stations, or bus
terminals. Be ready to claim your notebook
as soon as it passes through the X-ray
machine in security checkpoints.
Write down your notebook model number
and serial number (located on the bottom
of your notebook) in case of theft or loss,
and keep the information in a safe place.
Also, tape your business card or an address
label to your notebook and accessories.
Whoever sits next to you or behind you can
see your notebook display. Avoid working
with confidential files until you can be sure
of privacy.
Power
Important
Use a password that
you can remember,
but that is difficult for
someone else to guess.
The password feature
is very secure, with no
easy way to recover a
forgotten password. If
you forget your
password, you must
return your notebook
to Gateway for service.
■
■
Use a startup password to restrict access to
your notebook. The startup password is set
using the BIOS utility.
Review the information in “Protecting your
notebook” in the online User Guide.
Power
■
■
■
Take your AC power adapter to recharge
the battery. If you are traveling
internationally, take power plug adapters.
Take a portable surge protector to protect
your notebook from power surges.
To get the best performance from your
notebook, avoid using the battery
whenever possible, monitor the battery
charge, and use the most efficient power
management settings. For information on
conserving battery power, using alternate
power sources, and monitoring the battery
charge, see “Managing Power” on page 47.
63
CHAPTER 6: Traveling with Your Notebook
Additional tips
■
■
■
■
■
■
64
If you plan to use several USB peripheral
devices, take a portable USB hub to
provide additional USB ports.
Take a network cable if you need to
connect to a network. Some hotels provide
Internet connectivity only through their
networks.
If your notebook has been exposed to cold
temperatures, allow it to warm to room
temperature before turning it on.
Carry proof of ownership or a merchandise
passport when traveling internationally.
Consult your insurance company and
credit card company to learn about
emergency travel assistance if your
notebook is lost or damaged.
Take your recovery discs (see “Drivers and
applications recovery” in the online User
Guide) in case you need to install an
additional driver or software.
CHAPTER 7
Maintaining Your Notebook
• Caring for your notebook
• Cleaning your notebook
• Cleaning CDs or DVDs
65
CHAPTER 7: Maintaining Your Notebook
Caring for your notebook
To extend the life of your notebook:
■
■
■
■
■
■
■
■
■
66
Be careful not to bump or drop your
notebook, and do not put any objects on
top of it. The case, although strong, is not
made to support extra weight.
When transporting your notebook, we
recommend that you put it in a carrying
case.
Keep your notebook away from magnetic
fields. Magnetic fields can erase data on
hard drives.
Never turn off your notebook when the
drive indicator is on because data on the
hard drive could be lost or corrupted.
Avoid subjecting your notebook to
extreme temperature changes. The case
(and LCD panel) can become brittle and
easy to break in cold temperatures and can
melt or warp in high temperatures.
Damage due to either extreme is not
covered by your warranty. As a general
rule, your notebook is safest at
temperatures that are comfortable for you.
Keep all liquids away from your notebook.
When spilled onto notebook components,
almost any liquid can result in expensive
repairs that are not covered under a
standard warranty.
Avoid dusty or dirty work environments.
Dust and dirt can clog the internal
mechanisms and can lead to permanent
damage to the notebook.
Do not block the ventilation fan slots. If
these slots are blocked, your notebook
may overheat resulting in unexpected
shutdown or permanent damage to the
notebook.
When storing your notebook for an
extended period of time, unplug AC power
and remove the battery after discharging it
partway.
Cleaning your notebook
Cleaning your notebook
Keeping your notebook clean and the vents free
from dust helps keep your notebook performing
at its best. You may want to gather these items
and put together a notebook cleaning kit:
■
■
■
■
A soft, lint-free cloth
An aerosol can of air that has a narrow,
straw-like extension
Cotton swabs
A DVD drive cleaning kit
Cleaning the exterior
Warning
When you shut down
your notebook, the
power turns off, but
some electrical current
still flows through your
notebook. To avoid
possible injury from
electrical shock,
unplug the power
cord, modem cable,
and network cable
from the wall outlets.
Tips & Tricks
You may want to
occasionally open the
memory bay door and
remove dust and lint
using an aerosol can of
air.
Always turn off your notebook and other
peripherals before cleaning any components.
Also, remove the battery before cleaning any
components.
Use a damp, lint-free cloth to clean your
notebook and other parts of your system. Do not
use household abrasive or solvent cleaners
because they can damage the finish on
components.
Your notebook is cooled by air circulated
through the vents on the case, so keep the vents
free of dust. With your notebook turned off and
unplugged, brush the dust away from the vents
with a damp cloth. Be careful not to drip any
water into the vents. Do not attempt to clean
dust from the inside of your notebook.
67
CHAPTER 7: Maintaining Your Notebook
Cleaning the keyboard
You should clean the keyboard occasionally by
using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint
trapped under the keys.
If you spill liquid on the keyboard, turn off your
notebook and turn the notebook upside down.
Let the liquid drain, then let the keyboard dry
before trying to use it again. If the keyboard does
not work after it dries, you may need to
replace it. A replacement keyboard may not be
covered by your warranty.
Cleaning the notebook screen
Caution
A notebook LCD screen
is made of specially
coated glass and can
be scratched or
damaged by abrasive
or ammonia-based
glass cleaners.
Use a soft cloth and water to clean the LCD
screen. Squirt a little water on the cloth (never
directly on the screen), and wipe the screen with
the cloth.
Cleaning CDs or DVDs
Wipe from the center to the edge, not around in
a circle, using a product made especially for the
purpose.
68
CHAPTER 8
Upgrading Your Notebook
• Preventing static electricity discharge
• Adding or replacing memory modules
• Replacing the hard drive kit
69
CHAPTER 8: Upgrading Your Notebook
Preventing static electricity
discharge
Warning
To avoid exposure to
dangerous electrical
voltages and moving
parts, turn off your
notebook, unplug the
power cord, modem
cable, and network
cable, and remove the
battery before
opening the case.
The components inside your notebook are
extremely sensitive to static electricity, also
known as electrostatic discharge (ESD).
Before installing or replacing components,
follow these guidelines:
■
■
Warning
To prevent risk of
electric shock, do not
insert any object into
the vent holes of the
notebook.
■
Important
Before installing or
replacing
components, you
should read and
understand the
information in this
section.
■
■
70
Avoid static-causing surfaces such as
carpeted floors, plastic, and packing foam.
Remove components from their antistatic
bags only when you are ready to use them.
Do not lay components on the outside of
antistatic bags because only the inside of
the bags provide electrostatic protection.
Always hold components by their edges.
Avoid touching the edge connectors.
Never slide components over any surface.
Wear a grounding wrist strap (available at
most electronics stores) and attach it to a
bare metal part of your workbench or other
grounded connection.
Touch a bare metal surface on your
workbench or other grounded object.
Adding or replacing memory modules
Adding or replacing memory
modules
Important
Use only memory
modules designed for
your Gateway
notebook.
Your notebook uses memory modules called
SO-DIMMs (Small Outline Dual Inline Memory
Modules). The modules are available in various
capacities and any module can be placed in any
slot.
Tools
Required
You need a small
Phillips screwdriver to
replace memory
modules.
Memory
bay
To add or replace memory modules:
1 Follow the guidelines under “Preventing
static electricity discharge” on page 70.
2 Turn off your notebook.
3 Disconnect the AC adapter, modem cable,
and network cable.
4 Disconnect all peripheral devices
connected to the notebook and remove
any PC cards.
5 Turn your notebook over so the bottom is
facing up, then remove the battery. For
more information, see “Changing
batteries” on page 49.
71
CHAPTER 8: Upgrading Your Notebook
Tips & Tricks
6 Remove the keyboard screw.
The screw hole is
marked with a K.
Screw
7 Loosen the six memory bay cover screws
(these screws cannot be removed).
Screw
Screw
Screw
Screw
72
Screw
Screw
Adding or replacing memory modules
8 Use the thumb notch to lift the memory
bay cover, then remove it. Be careful not to
break off the tabs located on the end of the
cover opposite of the thumb notch.
Thumb notch
73
CHAPTER 8: Upgrading Your Notebook
9 If you are removing a module, gently press
outward on the clip at each end of the
memory module until the module tilts
upward.
Clip
Clip
74
Adding or replacing memory modules
10 Pull the memory module out of the slot.
11 Hold the new or replacement module at a
30-degree angle and press it into the
empty memory slot. This module is keyed
so it can only be inserted in one direction.
If the module does not fit, make sure that
the notch in the module lines up with the
tab in the memory bay.
12 Replace the memory bay cover, then
Tips & Tricks
tighten the cover screws.
13 Replace the keyboard screw.
The screw hole is
marked with a K.
14 Insert the battery, then turn your notebook
over.
15 Connect the power adapter, modem cable,
and network cable, then turn on your
notebook.
16 Reconnect all peripheral devices and
replace any PC cards.
75
CHAPTER 8: Upgrading Your Notebook
Replacing the hard drive kit
Tools
Required
You need a small
Phillips screwdriver to
replace the hard drive
kit.
If you would like more hard drive capacity, you
can replace your original drive with a
higher-capacity drive.
Hard
drive bay
To replace the hard drive kit:
1 Create a Drivers and Applications Recovery
disc. For more information, see “Creating
Drivers and Applications Recovery discs” in
the online User Guide.
2 Print the “Recovering Your System” chapter
from the online User Guide for use in
Step 20.
3 Back up any data you want to transfer to
the new hard drive. For more information,
see “Backing up files” in the online User
Guide.
4 Follow the guidelines under “Preventing
static electricity discharge” on page 70.
5 Turn off your notebook.
6 Disconnect the AC adapter, modem cable,
and network cable.
7 Disconnect all peripheral devices
connected to the notebook and remove
any PC cards.
8 Turn your notebook over so the bottom is
facing up, then remove the battery. For
more information, see “Changing
batteries” on page 49.
76
Replacing the hard drive kit
9 Remove the two hard drive bay cover
screws.
Screw
Screw
10 Slide the hard drive bay cover, then remove
it. The hard drive is attached to the back of
the cover.
11 If your new hard drive already includes the
hard drive cover, go to Step 16.
-ORIf you need to move the hard drive cover
from your old hard drive to your new hard
drive, go to Step 12.
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CHAPTER 8: Upgrading Your Notebook
12 Remove the screws that secure the hard
drive to the hard drive cover.
Screw
Screw
Screw
Screw
13 Remove the cover from the old drive.
14 Insert the new drive label side up onto the
cover so the screw holes line up.
15 Replace the screws that secure the cover to
the drive.
16 Slide the new hard drive kit into your
notebook, then replace the cover screws.
17 Insert the battery, then turn your notebook
over.
18 Connect the power adapter, modem cable,
and network cable
19 Turn on your notebook.
78
Replacing the hard drive kit
20 For instructions on installing Windows,
your drivers, and your applications, see the
“Recovering Your System” chapter you
printed in Step 2.
21 Reconnect all peripheral devices and
replace any PC cards.
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CHAPTER 8: Upgrading Your Notebook
80
CHAPTER 9
Troubleshooting
• Safety guidelines
• First steps
• Troubleshooting
• Telephone support
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CHAPTER 9: Troubleshooting
Safety guidelines
Warning
Do not try to
troubleshoot your
problem if power cords
or plugs are damaged,
if your notebook was
dropped, or if the case
was damaged.
Instead, unplug your
notebook and contact
a qualified computer
technician.
While troubleshooting your notebook, follow
these safety guidelines:
■
■
Tips & Tricks
For more information
about preventing
damage from static
electricity, see
“Preventing static
electricity discharge”
on page 70.
■
Never remove the memory bay or hard
drive bay cover while your notebook is
turned on, while the battery is installed,
and while the modem cable, network
cable, and AC power adapter are
connected to your notebook.
Make sure that you are correctly grounded
before accessing internal components.
After you complete any maintenance tasks
where you remove the memory bay or hard
drive bay cover, make sure that you replace
the cover, reinstall any screws, then replace
the battery before you start your
notebook.
First steps
Help and
Support
For more information
about
troubleshooting, click
Start, then click Help
and Support. Type the
keyword
troubleshooting in
the Search box, then
click the arrow.
If you have problems with your notebook, try
these things first:
■
■
■
■
■
■
82
Make sure that the AC power adapter is
connected to your notebook and an
AC outlet and that the AC outlet is
supplying power.
Make sure that the power cord is firmly
connected to the AC power adapter.
If you use a power strip or surge protector,
make sure that it is turned on.
Try turning the notebook on with the
notebook plugged in and the battery
removed, then try turning the notebook on
with the notebook unplugged and the
battery installed.
If a peripheral device (such as a keyboard
or mouse) does not work, make sure that
all connections are secure.
Make sure that your hard drive is not full.
Troubleshooting
■
■
■
If an error message appears on the screen,
write down the exact message. The
message may help Gateway Customer Care
in diagnosing and fixing the problem.
If you added or removed peripheral
devices, review the installation procedures
you performed and make sure that you
followed each instruction.
If an error occurs in a program, see the
program’s printed documentation or the
online help.
Troubleshooting
Audio
Audio troubleshooting is covered under “Sound”
on page 111.
Battery
Battery troubleshooting is covered under
“Power” on page 107.
CD drives
CD drive troubleshooting is covered under “DVD
drives” on page 86.
Device installation
Help and
Support
For more information
about IRQs, click Start,
then click Help and
Support. Type the
keyword IRQs in the
Search box, then click
the arrow.
You have computer problems after adding a
new device
Sometimes a new device, such as a PC Card, can
cause a system resource (IRQ) conflict. Check IRQ
usage to determine if there is an IRQ conflict.
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CHAPTER 9: Troubleshooting
To check IRQ usage:
1 Click Start, then click Control Panel. The
Control Panel window opens. If your
Control Panel is in Category View, click
Performance and Maintenance.
2 Click/Double-click System, click the
Hardware tab, then click Device Manager.
The Device Manager window opens.
3 Click View, then click Resources by type.
Double-click Interrupt request (IRQ). All
IRQs and their hardware assignments are
displayed.
To free IRQ resources for the new device:
1 In the Device Manager window, check the
device list for a resource conflict. A
resource conflict appears as a black
exclamation point in a yellow circle.
2 Remove the device you are trying to install,
then determine which one of the existing
devices or ports you can disable.
3 Right-click the device or port you want to
disable, then click Disable. The device or
port is disabled.
Display
Tips & Tricks
For more information
about adjusting the
brightness, see
“System key
combinations” on
page 23.
84
The screen is too dark
Adjust the brightness using the system keys.
The screen resolution is not correct
■ Change the screen resolution from the
Display Properties dialog box. For
instructions on changing the screen
resolution, see “Adjusting the screen
resolution” in the online User Guide.
Troubleshooting
Tips & Tricks
For more information
about adjusting the
brightness and
contrast, see “System
key combinations” on
page 23.
The text on the display is dim or difficult to
read
■ Adjust the brightness and contrast using
the system keys.
■ Change the display settings. For
instructions on changing the display
settings, see “Adjusting the screen and
desktop settings” in the online User Guide.
■
Move your notebook away from sources of
electrical interference, such as televisions,
unshielded speakers, microwaves,
fluorescent lights, and metal beams or
shelves.
The display has pixels that are always dark or
too bright
This condition is normal and inherent in the TFT
technology used in active-matrix LCD screens.
Gateway’s inspection standards keep these to a
minimum. If you feel these pixels are
unacceptably numerous or dense on your
display, contact Gateway Customer Care to
identify whether a repair or replacement is
justified based on the number of pixels affected.
Tips & Tricks
For more information
about adjusting the
brightness, see
“System key
combinations” on
page 23.
The display is blank
■ Adjust the brightness using the system
keys.
■ Make sure the notebook is not in standby
or hibernate mode. For instructions on
changing the power modes, see “Changing
power modes” on page 52.
■ The notebook may be sending its display
to an external monitor or projector. Press
FN + F4 several times to toggle through the
attached display, an external monitor or
projector, or both.
85
CHAPTER 9: Troubleshooting
DVD drives
Your notebook does not recognize a disc
■ The disc may not be seated correctly in the
tray. When you place a disc on the tray,
make sure that you press the disc firmly
onto the spindle so the retainers hold the
disc in place.
■ Make sure that the disc label is facing up,
then try again.
■ If you are trying to play a DVD, make sure
that you have a DVD drive. For more
information, see “Identifying drive types”
on page 32.
■
■
■
■
Tips & Tricks
For more information
about using your
volume control, see
“Adjusting the volume”
on page 28.
86
Try a different disc. Occasionally discs are
flawed and cannot be read by the drive.
Some music CDs have copy protection
software. You may not be able to play these
CDs on your notebook.
Your notebook may be experiencing some
temporary memory problems. Shut down
and restart your notebook.
Clean the disc. For more information, see
“Cleaning CDs or DVDs” on page 68.
An audio CD does not produce sound
■ Make sure that the CD label is facing up,
then try again.
■ Some music CDs have copy protection
software. You may not be able to play these
CDs on your notebook.
■ Make sure that the volume control on your
notebook is turned up.
■ Make sure that the Windows volume
control is turned up. For instructions on
how to adjust the volume control in
Windows, see “Adjusting the volume” in
the online User Guide.
■ Make sure that Mute controls are turned
off.
Troubleshooting
Make sure that headphones are not
plugged into the headphone jack on the
notebook.
■ If you are using powered speakers, make
sure that they are plugged in and turned
on.
■ Clean the disc. For more information, see
“Cleaning CDs or DVDs” on page 68.
■ Your notebook may be experiencing some
temporary memory problems. Shut down
and restart your notebook.
■ Reinstall the audio device drivers. For more
information, see “Gateway Web site” in the
online User Guide.
A DVD movie will not play
■ Make sure that the label or side you want
to play is facing up, then try again.
■ Make sure that you have a DVD drive. For
more information, see “Identifying drive
types” on page 32.
■ Shut down and restart your notebook.
■ Clean the DVD. For more information, see
“Cleaning CDs or DVDs” on page 68.
■
Tips & Tricks
For instructions on
playing a DVD, see
“Playing music and
movies” in the online
User Guide.
■
■
Tips & Tricks
For the location of the
manual eject hole, see
“Using the CD or DVD
drive” on page 32.
Make sure that the disc’s regional code and
your DVD drive’s regional code match.
Make sure that a DVD player program has
been installed on your notebook.
A DVD does not produce sound on a
television
Audio is not transmitted through an S-Video
jack. Use the built-in speakers, a set of
headphones or external powered speakers, or
connect your notebook to a stereo system to
hear sound while playing a DVD.
You cannot eject a CD or DVD
Your notebook must be turned on to remove
CDs and DVDs. If you do not want to turn on your
notebook, manually eject the disc by inserting
an opened paper clip into the manual eject hole.
87
CHAPTER 9: Troubleshooting
File management
Caution
If a file was deleted
while holding down
the SHIFT key, or if the
Recycle Bin has been
emptied, the file
cannot be restored.
A file was accidentally deleted
■ Recover the file from the Recycle Bin by
following the instructions in “Deleting files
and folders” in the online User Guide.
Help and
Support
For more information
about restoring
deleted files, click
Start, then click Help
and Support. Type the
keyword System
Restore in the Search
box, then click the
arrow.
Hard drive
Caution
All deleted files will be
lost when you empty
the Recycle Bin.
Help and
Support
For more information
about file
management, click
Start, then click Help
and Support. Type the
keyword file
management in the
Search box, then click
the arrow.
88
You see an “Insufficient disk space” error
message
■ Delete unnecessary files from the hard
drive using Disk Cleanup. For instructions
on deleting unnecessary files, see
“Deleting unnecessary files” in the online
User Guide.
■ Empty the Recycle Bin by right-clicking the
Recycle Bin icon, then clicking Empty
Recycle Bin.
■ Save your files to another drive. If the hard
drive is full, copy any files not regularly
used to backup media, then delete them
from the hard drive.
You see a “Data error” message
This may be the result of a defective area on the
hard drive. To fix hard drive problems, run the
Error checking program. For instructions on
fixing hard drive problems, see “Checking the
hard drive for errors” in the online User Guide.
Troubleshooting
Tips & Tricks
For more information
about removing your
hard drive, see
“Replacing the hard
drive kit” on page 76.
The hard drive cannot be accessed, or you see
a “General failure reading drive C” error
message
■ If a diskette is in an external diskette drive,
eject it and restart your notebook.
■ Make sure that the hard drive is installed
correctly. Remove it, firmly reinsert it, then
restart your notebook.
■ If your notebook has been subjected to
static electricity or physical shock, you may
need to reinstall the operating system.
You see a “Non-system disk”, “NTLDR is
missing”, or “disk” error message
■ Eject the diskette from an external diskette
drive, then press ENTER.
Internet
Tips & Tricks
For the location of
your modem and
network jacks, see
“Right” on page 8.
You cannot connect to the Internet
■ If you are using a dial-up modem, make
sure that the modem cable is plugged into
the modem jack and not the Ethernet
network jack.
Help and
Support
For more information
about troubleshooting
Internet connections,
click Start, then click
Help and Support.
Type the keyword
troubleshooting
connections in the
Search box, then click
the arrow.
-OR-
■
■
If you are using a cable or DSL modem,
make sure that the modem cable is
plugged into the Ethernet network jack
and not the modem jack.
Make sure that you do not have a problem
with your modem. For more information,
see “Modem (dial-up)” on page 96.
Make sure that your account with your
Internet service provider (ISP) is set up
correctly. Contact your ISP technical
support for help.
You see an “Unable to locate host” message
and are unable to browse the Internet
This problem can occur when you have typed a
URL (Web address) incorrectly, you have lost
your Internet connection, or your ISP is having
technical difficulties.
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CHAPTER 9: Troubleshooting
Double-check the URL or try a different URL. If
the error message still appears, disconnect from
the ISP connection and close your browser, then
reconnect and open the browser. If you still get
the error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
■
■
■
The condition of the telephone lines in
your residence or at your local telephone
service
The condition of the Internet computers to
which you connect and the number of
users accessing those computers
The complexity of graphics and
multimedia on Web pages
Having multiple Web browsers open,
performing multiple downloads, and
having multiple programs open on your
notebook
People are sending you e-mail messages, but
you have not received any mail
■ Click the receive button in your e-mail
program.
■ Make sure that your account with your
Internet service provider (ISP) is set up
correctly. Contact your ISP for technical
support.
Keyboard
The external keyboard does not work
■ Make sure that the keyboard cable is
plugged in correctly.
■ Remove all extension cables and
switchboxes.
■ Clean the keyboard by using an aerosol can
of air with a narrow, straw-like extension to
remove dust and lint trapped under the
keys.
90
Troubleshooting
■
■
Tips & Tricks
For more information
about using your
keyboard, see “Using
the keyboard” on
page 21.
Try a keyboard that you know works to
make sure that the keyboard port works.
If you spilled liquid in the keyboard, turn off
your notebook and unplug the keyboard.
Clean the keyboard and turn it upside
down to drain it. Let the keyboard dry
before using it again. If the keyboard does
not work after it dries, you may need to
replace it.
A keyboard character keeps repeating or you
see a “Keyboard stuck” or “Key failure” error
message
■ Make sure that nothing is resting on the
keyboard.
■ Make sure that a key is not stuck. Press each
key to loosen a key that might be stuck,
then restart your notebook.
You are pressing a letter key and a number
appears on the screen
■ The numeric keypad is turned on.
Media Center
To view Media Center troubleshooting
information that is not covered in this section, go
to the Gateway support Web Site at
www.gateway.com.
The Media Center video display looks bad on
your TV
■ Many factors, such as the display type,
quality of the video source, type of
connection used, quality of video cables,
display device screen resolution, size of TV,
age of the TV, or the type of TV (interlaced
or progressive scan), can affect the video
quality significantly:
■ Display type—The Media Center is
best viewed on display devices that
were offered with the Media Center
computer when you purchased it
from Gateway. Other types of
91
CHAPTER 9: Troubleshooting
■
■
display devices, including retail TVs,
may provide lower quality video. If
you did not order a display device
when you purchased your Media
Center computer, a progressive
scan display device with a VGA
input is the best choice.
Quality of video source—The
quality of the video signal coming
into the Media Center computer has
an affect on the video quality. The
video displayed from the Media
Center is only as good as the source
video signal. Cable, digital cable,
and satellite usually provide better
quality than an antenna.
Type of connection used—You
can connect the Media Center
computer video output to a TV.
However, the connection type has
an affect on the video quality. The
Media Center has two video
outputs:
VGA—If your TV includes a VGA
port, connect the VGA cable from
the Media Center computer’s VGA
(monitor) port to the TV’s VGA In
port for the best quality. Many TVs
do not have a VGA port.
S-Video—If your TV does not have
a VGA port, but includes an S-Video
port, connect the S-Video cable
from the Media Center computer’s
S-Video Out port to the TV’s S-Video
In port. S-Video display quality is
usually good for TV images. The
display quality for the Media Center
computer functions, however, is not
as good as VGA output. S-Video
display output is not optimized for
computer video display.
92
Troubleshooting
Important
Cable connections
must be made
correctly for optimal
video quality. A poor
cable connection can
lower video quality.
Tips & Tricks
For more information
about changing the
screen resolution, see
“Adjusting the screen
resolution” in the
online User Guide.
■
■
Help and
Support
For more information
about adjusting
display settings, click
Start, then click Help
and Support. Type the
keyword changing
display settings in
the Search box, then
click the arrow.
■
■
Quality of video cables—Poor
quality or the incorrect type of
video cables can cause problems
and affect the video quality.
Gateway recommends using
high-quality video cables that can
be purchased from the Gateway
Accessory Store.
Screen resolution—By default, if
your display device was purchased
with the Media Center computer,
the computer uses a screen
resolution of 1024 × 768 for
computer monitors and 800 × 600
for the Gateway 42inch Plasma TV.
Many TVs cannot display this high
of a resolution and may shift,
scramble, or scroll the picture. For a
better picture on a TV display, you
may need to lower the Media
Center screen resolution to
800 × 600 or 640 × 480.
Size of display device—Small
computer monitors for standard
computer applications are
generally not optimized for motion
video playback. Although they offer
excellent resolutions and refresh
rates, they are designed to make
static white backgrounds with black
text look readable. Some small
display devices do not make
colorful motion video look its best.
Generally, video will look better on
a larger display device.
Age of the TV—Newer TVs usually
have more advanced features,
produce a better quality picture,
and support higher screen
resolutions. The Media Center video
display will likely be better on a
newer model TV.
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CHAPTER 9: Troubleshooting
■
Type of TV (interlaced or
progressive scan)
Many TVs use interlaced video.
Interlaced video displays a video
frame with two passes of
alternating scan lines. The TV screen
first displays the video image odd
lines one at a time, sequentially
from top to bottom, then it fills in
the other half of the video image
with the even lines. Because most
TVs use this interlaced method to
display the picture on the screen, a
standard interlaced analog TV will
most likely flicker when displaying
thin lines and small text. An
interlaced video display device will
produce a lower quality display,
especially when viewing and using
the Media Center computer
functions.
Progressive scan video displays a
video frame with one pass of
sequential scan lines. A progressive
scan TV displays the entire picture,
drawn sequentially from top to
bottom, without the odd/even
interlacing. This results in a fuller,
sharper picture and better display
quality for viewing and using the
Media Center computer functions.
The progressive scan picture is also
brighter and easier on your eyes.
You need to configure your Media Center to
output to a TV
■ Your Media Center computer detects
whether you are using a VGA or an S-Video
display device and automatically changes
the display settings for the type of display
device you are using. For more information,
review the FAQ topic at
www.gateway.com.
94
Troubleshooting
You want to change display settings to get
better TV or DVD image quality
■ Adjust the display device brightness,
contrast, hue, and saturation. For more
information review the FAQ topic at
www.gateway.com.
You want to know whether you can burn
videos that were recorded with your Media
Center computer to a DVD
■ Yes, you can. The Media Center saves
recorded videos in the DVR-MS format. You
can burn a DVR-MS file to a DVD with DVD
recording (burning) software, such as
Power2Go, and with the Media Center
itself.
You want to know whether you can play
recorded videos on other computers
■ Yes, you can. A DVR-MS file recorded to
DVD can be replayed on another Media
Center computer or on a non-Media Center
computer that has a DVD player and DVD
decoder software (such as PowerDVD). The
non-Media Center computer must also
have Windows XP with Service Pack (SP) 1
or 2, Windows Media Player 9 or later, and
the Windows patch Q810243 Update.
You want to know whether you can play
recorded videos on your home DVD player
■ Yes, you can. DVDs recorded with the
Media Center can be played on a home
DVD player.
95
CHAPTER 9: Troubleshooting
Memory
Tips & Tricks
For more information
about installing
memory, see “Adding
or replacing memory
modules” on page 71.
Help and
Support
For more information
about troubleshooting
memory errors, click
Start, then click Help
and Support. Type the
keyword memory
error in the Search
box, then click the
arrow.
You see a “Memory error” message
■ Make sure that the memory module is
inserted correctly in the memory bay slot.
■ Use a third-party diagnostic program to
help determine if a memory module is
failing.
You see a “Not enough memory” error
message
■ Close all programs, then restart your
notebook.
Memory card reader
Drive letter for the memory card slot does
not appear in the My Computer window
■ Reboot your notebook.
Modem (cable or DSL)
Tips & Tricks
For the location of
your network jack, see
“Right” on page 8.
The modem does not connect
■ Make sure that the modem cable is
plugged into the Ethernet network jack
and not the modem jack.
■ See the documentation that came with
your modem for additional
troubleshooting information.
Modem (dial-up)
Tips & Tricks
For the location of
your modem jack, see
“Right” on page 8.
96
Your modem does not dial or does not
connect
■ Make sure that the modem cable is
plugged into the modem jack and not the
Ethernet network jack.
■ Make sure that your notebook is
connected to the telephone line and the
telephone line has a dial tone.
Troubleshooting
■
■
Help and
Support
■
For more information
about dialing
properties, click Start,
then click Help and
Support. Type the
keyword dialing in
the Search box, then
click the arrow.
Make sure that the modem cable is less
than 6 feet (1.8 meters) long.
Remove any line splitters or surge
protectors from your telephone line, then
check for a dial tone by plugging a working
telephone into the telephone wall jack.
If you have additional telephone services
such as call waiting, call messaging, or
voice mail, make sure that all messages are
cleared and call waiting is disabled before
using the modem. Contact your telephone
service to get the correct code to
temporarily disable the service. Also make
sure that the modem dialing properties are
set appropriately.
To check the dialing properties:
1 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
2 Click/Double-click the Phone and
Modem Options icon, then click
the Dialing Rules tab.
3 Click the location from which you
are dialing, then click Edit.
4 Make sure that all settings are
correct.
■
■
Disconnect any answering machine, fax
machine, or printer that is on the same line
as the modem. Do not connect these
devices to the same telephone line as the
modem.
Make sure that you are not using a digital,
rollover, or PBX line. These lines do not
work with your modem.
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CHAPTER 9: Troubleshooting
■
Check for line noise (scratchy, crackling, or
popping sounds). Line noise is a common
problem that can cause the modem to
connect at a slower rate, abort downloads,
or even disconnect. The faster the modem,
the less line noise it can tolerate and still
work correctly.
Listen to the line using your telephone. Dial
a single number (such as 1). When the dial
tone stops, listen for line noise. Wiggle the
modem cable to see if that makes a
difference. Make sure that the connectors
are free from corrosion and all screws in the
wall or telephone wall jack are secure.
You can also call your telephone service
and have the telephone line checked for
noise or low line levels.
■
■
Try another telephone line (either a
different telephone number in your house
or a telephone line at a different location).
If you can connect on this line, call your
telephone service to fix the original line.
Try connecting with the modem at a lower
connection speed. If reducing the connect
speed lets you connect, call your telephone
service. The telephone line may be too
noisy.
You cannot connect to the Internet
■ The ISP may be having technical
difficulties. Contact your ISP for technical
support.
■ See if the modem works with a different
communications program. The problem
may be with just one program.
■ Review the troubleshooting information
under “Internet” on page 89.
98
Troubleshooting
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data
transfer rates over public telephone lines to 53K.
Other factors, such as line noise, telephone
service provider equipment, or ISP limitations,
may lower the speed even further.
If your notebook has a v.90 modem, the speed
at which you can upload (send) data is limited to
33.6K. If your notebook has a v.92 modem, the
speed at which you can upload data is limited to
48K. Your ISP may not support 48K uploads.
Tips & Tricks
For the location of
your modem jack, see
“Right” on page 8.
Your fax communications program only
sends and receives faxes at 14,400 bps when
you have a 56K modem
Current fax technology only supports a
maximum send and receive rate of 14,400 bps.
The modem is not recognized by your
notebook
■ Make sure that the line connected to the
modem is working and plugged into the
appropriate port on your notebook.
■
■
■
■
If the modem shares the telephone line
with another device, make sure that the
telephone line is not in use (for example,
someone is on the telephone, or another
modem is in use).
Use the modem cable that came with your
notebook. Some telephone cables do not
meet required cable standards and may
cause problems with the modem
connection.
Shut down and restart your notebook.
Run Windows modem diagnostics.
Help and
Support
To run modem diagnostics:
For more information
about modem
troubleshooting, click
Start, then click Help
and Support. Type the
keyword modem
troubleshooting in
the Search box, then
click the arrow.
1 Close all open programs.
2 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
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CHAPTER 9: Troubleshooting
3 Click/Double-click the Phone and
Modem Options icon, then click
the Modems tab.
4 Click your modem, then click
Properties. The Modem Properties
dialog box opens.
5 Click the Diagnostic tab, then click
Query Modem. If information
about the modem appears, the
modem passed diagnostics. If no
modem information is available, a
white screen appears with no data,
or if you get an error such as port
already open or the modem has
failed to respond, the modem did
not pass diagnostics.
The modem is noisy when it dials and
connects
When your modem tries to connect to another
modem, it begins handshaking. Handshaking is
a digital “getting acquainted” conversation
between the two modems that establishes
connection speeds and communication
protocols. You may hear unusual handshaking
sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn
down the modem volume.
To turn down the modem volume:
1 Click Start, then click Control Panel. The
Control Panel window opens. If your
Control Panel is in Category View, click
Printers and Other Hardware.
2 Click/Double-click the Phone and Modem
Options icon, then click the Modems tab.
3 Click the modem you want to adjust, then
click Properties.
100
Troubleshooting
4 Click the Modem tab, then adjust the
Speaker volume control.
5 Click OK twice to close the Phone and
Modem Options dialog box.
Mouse
See also “Touchpad” on page 111.
The external mouse does not work
■ Make sure that the mouse cable is plugged
in correctly.
■ Shut down and restart your notebook.
■ Remove all extension cables and switch
boxes.
■ Try a mouse you know is working to make
sure that the mouse port works.
The external mouse works erratically
■ Clean the mouse.
■ Some mouse pad patterns “confuse”
optical mice. Try the mouse on a different
surface.
Networks (wired)
Help and
Support
For more information
about network
troubleshooting, click
Start, then click Help
and Support. Type the
keyword network
troubleshooting in
the Search box, then
click the arrow.
You cannot see the other computers on your
wired Ethernet network
■ Make sure that your Ethernet cable is
plugged into the Ethernet jack on your
notebook. Make sure that the other end is
plugged into a router or cable or DSL
modem.
■ Make sure that all computers are plugged
into a powered electrical outlet and turned
on.
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CHAPTER 9: Troubleshooting
■
■
■
■
Make sure that the router is plugged into
a powered electrical outlet and turned on.
Most routers have lights that indicate they
are working. For more information, see the
documentation that came with your
router.
Make sure that all computers on your
network have the same workgroup name.
Make sure that all computers are using the
same Subnet Mask.
If you assigned IP addresses to the
computers, make sure that all computers
have different IP addresses. For home
networks, IP addresses should be
192.168.N.N where N is a number you
assign between 0 and 254. The first N
should be the same for all computers on
your network and the second N should be
different for all computers on your
network.
Your wired Ethernet network is running
slower than you expect
■ If your Ethernet network is running slower
than you expect, check the speed of each
Ethernet component. For best results, all
Ethernet components should be standard
Ethernet (10 Mbps), Fast Ethernet (100
Mbps or 10/100 Mbps), or Gigabit Ethernet
(1000 Mbps or 10/100/1000 Mbps). A
mixture of Ethernet, Fast Ethernet, and
Gigabit Ethernet components will result in
your network running at the slowest
component speed.
You cannot connect to your company
network
Every network is unique. Contact your company
computer department or network administrator
for help.
102
Troubleshooting
Internet Explorer is unable to access the
Internet
■ Reset the power on your cable or DSL
modem and your access point. This
reestablishes communication between
your Internet Service Provider and your
modem and between your modem and
your access point.
■
Caution
If your notebook was a
member of a domain
before you join a
workgroup, it is
disjoined from the
domain and your
computer account
disabled. Contact your
company computer
department or
network administrator
for more information.
If you previously accessed the Internet
through a dial-up modem, Internet
Explorer may not be set up to access the
Internet through a network.
You cannot connect to your home network
■ If your notebook is a member of a domain
at your workplace, you may not be able to
connect your notebook to your home
network workgroup to access shared files
or printers on your home network. You
may, however, be able to access the
Internet through your home network.
■ Every home network is unique. See the
documentation that came with your
network equipment for troubleshooting
information.
Networks (wireless)
You turned wireless networking on, but it
takes a while to connect
■ When wireless networking is turned on, it
automatically scans for available
connections. The scan can take
approximately 30 seconds to complete.
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CHAPTER 9: Troubleshooting
Important
Note any antenna
placement constraints
in the access point user
guide because the
speed of a wireless
network is related to
signal strength. Signal
strength is affected by
the distance between
your wireless network
devices, by radio
interference, and by
interference from
natural obstructions
such as walls, floors,
and doors.
Your connection on the network seems
intermittent or your wireless network is
running slower than you expect
■ The speed of a wireless network is related
to signal strength. Signal strength is
affected by the distance between your
wireless network devices, by radio
interference, and by interference from
natural obstructions such as walls, ceilings,
floors, and doors.
If your wireless network is running slower
than you expect, you should check your
network signal strength. If you find the
signal strength is low, try moving to a new
location to increase the signal strength.
To check the signal strength:
1 Click Start, right-click My Network
Places, then click Properties. The
Network Connections window
opens.
2 Right-click Wireless Network
Connection, then click Status. The
Wireless Network Connection Status
dialog box opens. The meter shows
the signal strength for wireless
networking on your computer if
other computers with the same
network name are within range of
your computer.
104
Troubleshooting
You are in a wireless network, you can see the
network, but cannot communicate, send
files, print, or get to the Web
■ If your access point uses WEP, go to the
Windows XP Wireless Networking Properties
window and make sure that both the WAP
and the WLAN in the computer have
matching WEP keys.
You are in a wireless network, but no
available networks are listed in the Windows
XP Wireless Networking utility
■ If the network you are attempting to access
does not broadcast its SSID, you need to
request the SSID from the administrator
and add that network’s information into
the wireless utility.
■ You may want to try entering ANY as the
SSID, which will make the computer try to
auto-detect the network.
Your wireless network is listed as a preferred
network, but it has an “x” on it
■ An x means your preferred network is not
currently available or you are not currently
in range to connect.
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CHAPTER 9: Troubleshooting
Internet Explorer is unable to access the
Internet
■ Reset the power on your cable or DSL
modem and your access point. This
reestablishes communication between
your Internet Service Provider and your
modem and between your modem and
your access point.
■ If you previously accessed the Internet
through a dial-up modem, Internet
Explorer may not be set up to access the
Internet through a network. Remove the
dial-up connection in the Internet Options
in Internet Explorer.
Caution
If your notebook was a
member of a domain
before you join a
workgroup, it is
disjoined from the
domain and your
computer account
disabled. Contact your
company computer
department or
network administrator
for more information.
106
You cannot see other computers on your
network
■ Your notebook may not have the same
workgroup name as the other computers
on your network. For more information,
see “Naming your computers and
workgroup” in the online User Guide.
■ If your notebook was previously connected
directly to your cable or DSL modem, and
your ISP requires you to use a static IP
address, your notebook is not set up to use
a DHCP server. Modify the network
properties so your notebook is set up for
using a DHCP server.
You cannot connect to your network
■ If your notebook is a member of a domain
at your workplace, you may not be able to
connect your notebook to your home
network workgroup to access shared files
or printers on your home network. You
may, however, be able to access the
Internet through your home network.
Troubleshooting
Passwords
Your notebook does not accept your
password
Make sure that CAPS LOCK and NUM LOCK are
turned off, then retype the password.
You forgot your startup password
The password feature (which is set in the BIOS
Setup utility) is very secure, with no easy way to
recover a forgotten password. You must return
your notebook for repair. Call Gateway Customer
Care for instructions.
PC Cards
You installed a PC Card and now your
notebook is having problems
■ Make sure that you have correctly installed
required software for the PC Card. For more
information, see your PC Card’s
documentation.
■ Make sure that the PC Card you installed is
not causing a system resource conflict. For
more information on resource conflicts, see
“Device installation” on page 83.
Pointing device
See “Touchpad” on page 111.
Power
Tips & Tricks
For instructions on
connecting the
AC power adapter, see
“Connecting the
AC adapter” on
page 14.
Your notebook is not working on AC power
■ Make sure that your AC power adapter is
connected correctly to your notebook.
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CHAPTER 9: Troubleshooting
■
■
Tips & Tricks
For instructions on
inserting your battery,
see “Changing
batteries” on page 49.
Tips & Tricks
For instructions on
recalibrating your
battery, see
“Recalibrating the
battery” on page 50.
If your notebook is plugged into a surge
protector, make sure that the surge
protector is connected securely to an
electrical outlet, turned on, and working
correctly. To test the outlet, plug a working
device, such as a lamp, into the outlet and
turn it on.
Make sure that the AC power adapter
cables are free from cuts or damage.
Replace any damaged cables.
Your notebook is not working on battery
power
■ Check the power management settings.
For more information about using power
management settings, see “Changing
notebook power settings” on page 53.
■ Make sure that the battery is installed
correctly.
■ Make sure that the battery is fully
recharged. For more information, see
“Recharging the battery” on page 48.
■ Make sure that the battery is calibrated
correctly.
■ Let the battery return to room
temperature.
Printer
Help and
Support
For more information
about printer
troubleshooting, click
Start, then click Help
and Support. Type the
keyword printer
troubleshooting in
the Search box, then
click the arrow.
108
The printer will not turn on
■ Make sure that the printer is online. Many
printers have an online/offline button that
you may need to press.
■ Make sure that the power cable is plugged
into an AC power source.
Troubleshooting
The printer is on but will not print
■ Check the cable between the printer and
your notebook. Make sure that it is
connected to the correct port.
■ Make sure that the printer is online. Many
printers have an online/offline button that
you may need to press so the printer can
start printing. Press the button to put the
printer online.
■ Check the port and cable for bent or
broken pins.
■ If the printer you want to print to is not the
default printer, make sure that you have
selected it in the printer setup.
To set a default printer:
1 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
2 Click/Double-click the Printers and
Faxes icon. The Printers and Faxes
window opens.
3 Right-click the name of the printer
you want to be the default printer,
then click Set as Default Printer.
■
Reinstall the printer driver. See the guide
that came with your printer for instructions
on installing the printer driver.
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CHAPTER 9: Troubleshooting
You see a “Printer queue is full” error
message
■ Make sure that the printer is not set to work
offline.
To make sure that the printer is not set
to work offline:
1 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
2 Click/Double-click the Printers and
Faxes icon. The Printers and Faxes
window opens.
3 Right-click the name of the printer
you want to use. If the menu shows
a check mark next to Use Printer
Offline, click Use Printer Offline to
clear the check mark.
■
■
Wait until files have been printed before
sending additional files to the printer.
If you print large files or many files at one
time, you may want to add additional
memory to the printer. See the printer
documentation for instructions for adding
additional memory.
You see a “Printer is out of paper” error
message
After adding paper, make sure that the printer is
online. Most printers have an online/offline
button that you need to press after adding
paper.
110
Troubleshooting
Sound
Tips & Tricks
For more information
about using your
volume control, see
“Adjusting the volume”
on page 28.
Help and
Support
For more information
about troubleshooting
sound issues, click
Start, then click Help
and Support. Type the
keyword sound
troubleshooting in
the Search box, then
click the arrow.
You are not getting sound from the built-in
speakers
■ Make sure that headphones are not
plugged into the headphone jack.
■ Make sure that the volume control on your
notebook is turned up.
■ Make sure that the Windows volume
control is turned up. For instructions on
how to adjust the volume control in
Windows, see “Adjusting the volume” in
the online User Guide.
■
Make sure that Mute controls are turned
off.
Status indicators
The status indicators are not functioning
■ Make sure the status indicators are turned
on. Press FN+F1 to toggle the indicators.
Touchpad
Touchpad is not working
■ Make sure the touchpad is turned on. For
more information, see “Changing
touchpad settings” in the online User
Guide.
The notebook is not responding when you
click or tap on the touchpad
■ Turn on the touchpad. For instructions on
how to adjust the touchpad settings, see
“Changing touchpad settings” in the
online User Guide.
The pointer moves unexpectedly
■ Clean the touchpad with a damp cloth
(water only) and wipe it dry.
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CHAPTER 9: Troubleshooting
■
Adjust the touchpad settings. For
instructions on how to adjust the touchpad
settings, see “Changing touchpad settings”
in the online User Guide.
Video
The projector or external monitor is not
working
■ Make sure that you have pressed FN+F4 to
activate the external monitor option.
■ Make sure that the monitor is turned on
and that the video cable is connected
correctly.
TV out is not working
■ Make sure that you have activated TV out.
For more information, see ““Viewing the
display on a television” on page 42.
■ Make sure that the television is turned on
and that the S-Video cable is connected
correctly.
■ Televisions in different countries use
different standards. If you are traveling, you
may need to change the TV Out mode. For
more information, see “Viewing the display
on a television” on page 42.
112
Telephone support
Telephone support
Before calling Gateway Customer Care
Warning
To avoid bodily injury,
do not attempt to
troubleshoot your
notebook problem if:
• Power cords or plugs
are damaged
• Liquid has been
spilled into your
notebook
• Your notebook was
dropped
• The case was
damaged
Instead, unplug your
notebook and contact
a qualified computer
technician.
If you have a technical problem with your
notebook, follow these recommendations
before contacting Gateway Customer Care:
■
■
■
■
■
■
■
Make sure that your notebook is
connected correctly to a grounded
AC outlet that is supplying power. If you
use a surge protector, make sure that it is
turned on.
If a peripheral device, such as a keyboard
or mouse, does not appear to work, make
sure that all cables are plugged in securely.
If you have recently installed hardware or
software, make sure that you have installed
it according to the instructions provided
with it. If you did not purchase the
hardware or software from Gateway, see
the manufacturer’s documentation and
technical support resources.
If you have “how to” questions about using
a program, see:
■ Online Help
■ Printed documentation
■ The Microsoft Windows
documentation
■ The software publisher’s Web site
See the troubleshooting section of this
chapter.
Have your customer ID, serial number, and
order number available, along with a
detailed description of your problem,
including the exact text of any error
messages, and the steps you have taken.
Make sure that your notebook is nearby at
the time of your call. The technician may
have you follow troubleshooting steps.
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CHAPTER 9: Troubleshooting
Telephone numbers
Gateway offers a wide range of customer service,
customer care, and information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system
and your telephone keypad to
find answers to common
problems.
800-846-2118
Telephone numbers
You can access the following services through
your telephone to get answers to your questions:
114
Resource
Service
description
How to reach
Answers
by
Gateway
Get tutorial
assistance for
hardware and
software
issues. This is a
fee-based
service.
www.gateway.com/
answers
Gateway
Customer
Care
Talk to a
Gateway
Customer
Care
representative
about a
non-tutorial
technical
support
question. (See
“Before calling
Gateway
Customer
Care” on
page 113
before
calling.)
Gateway Customer
Care telephone
numbers vary by
country or region. See
the label on the bottom
of your notebook.
Telephone support
Resource
Service
description
How to reach
America
Online
Get support
for your
America
Online ISP
account.
800-827-6364 (US)
888-265-4357 (Canada)
Sales
Get
information
about
available
systems.
888-888-2075 (US)
888-387-7752 (Canada)
Self-help
Help and
Support
For more information
about Windows, click
Start, then click Help
and Support. Type the
keyword practice in
the Search box, then
click the arrow.
If you have how-to questions about using your
Gateway-supplied hardware or software, see the
following resources:
■
■
■
The printed or online documentation that
came with your hardware or software. In
many cases, additional product
information and online documentation for
Gateway-supplied hardware can be found
in our Web site's Documentation Library.
This user guide.
The software publisher's Web site.
Tutoring
Answers by GatewaySM is a fee-based telephone
service that provides answers to all of your “How
do I” questions on Gateway computers. For more
information, go to www.gateway.com/answers.
115
CHAPTER 9: Troubleshooting
Training
Gateway provides the following
computer-based training:
116
Resource
Service description
For more information
Gateway
Learning
Libraries
A variety of courses
and tutorials are
available on CD.
Select from several
easy-to-use
learning libraries.
www.gateway.com/
training
Online
Training
from Learn
With
Gateway
More than
450 online courses
are available from
Learn With
Gateway. All you
have to do is go
online and log in.
You select the
subject matter, and
the learning format
(self-paced tutorials
or virtual
classrooms), all
from the comfort of
your notebook.
www.learnwithgateway.
com
APPENDIX A
Safety, Regulatory, and Legal Information
• Important safety information
• Regulatory compliance statements
• Environmental information
• Notices
117
APPENDIX A: Safety, Regulatory, and Legal Information
Important safety information
Warning
Always follow these
instructions to help
guard against
personal injury and
damage to your
Gateway system.
Warning
Do not use Gateway
products in areas
classified as
hazardous locations.
Such areas include
patient care areas of
medical and dental
facilities,
oxygen-laden
environments, or
industrial facilities.
Your Gateway notebook is designed and tested
to meet the latest standards for safety of
information technology equipment. However, to
ensure safe use of this notebook, it is important
that the safety instructions marked on the
notebook and in the documentation are
followed.
Setting up your system
■
■
Warning
To reduce the risk of
fire, use only No. 26
AWG or larger
telecommunications
line cord.
■
■
■
■
118
Read and follow all instructions marked on
the notebook and in the documentation
before you operate your notebook. Retain
all safety and operating instructions for
future use.
Do not use this notebook near water or a
heat source such as a radiator.
Set up the notebook on a stable work
surface.
The notebook should be operated only
from the type of power source indicated on
the rating label.
If your notebook has a voltage selector
switch, make sure that the switch is in the
proper position for your area. The voltage
selector switch is set at the factory to the
correct voltage.
Openings in the notebook case are
provided for ventilation. Do not block or
cover these openings. Make sure you
provide adequate space, at least 6 inches
(15 cm), around the notebook for
ventilation when you set up your work
area. Never insert objects of any kind into
the notebook ventilation openings.
Important safety information
■
■
■
Some notebook are equipped with a
three-wire power cord to make sure that
the notebook is properly grounded when
in use. The plug on this cord will fit only
into a grounding-type outlet. This is a
safety feature. If you are unable to insert
the plug into an outlet, contact an
electrician to install the appropriate outlet.
If you use an extension cord with this
notebook, make sure that the total ampere
rating on the products plugged into the
extension cord does not exceed the
extension cord ampere rating.
If your notebook is fitted with a TV Tuner,
cable, or satellite receiver card, make sure
that the antenna or cable system is
electrically grounded to provide some
protection against voltage surges and
buildup of static charges.
Care during use
■
■
■
■
Do not walk on the power cord or allow
anything to rest on it.
Do not spill anything on the notebook. The
best way to avoid spills is to avoid eating
and drinking near your notebook.
Some notebooks have a replaceable CMOS
battery on the system board. There is a
danger of explosion if the CMOS battery is
replaced incorrectly. Replace the battery
with the same or equivalent type
recommended by the manufacturer.
Dispose of batteries according to the
manufacturer’s instructions.
When the notebook is turned off, a small
amount of electrical current still flows
through the notebook. To avoid electrical
shock, always unplug all power cables and
modem cables from the wall outlets before
cleaning the notebook.
119
APPENDIX A: Safety, Regulatory, and Legal Information
■
Unplug the notebook from the wall outlet
and refer servicing to qualified personnel
if:
■ The power cord or plug is damaged.
■ Liquid has been spilled into the
notebook.
■ The notebook does not operate
properly when the operating
instructions are followed.
■ The notebook was dropped or the
cabinet is damaged.
■ The notebook performance
changes.
Replacement parts and accessories
Use only replacement parts and accessories
recommended by Gateway.
Regulatory compliance statements
Wireless guidance
Warning
Radio frequency
wireless
communication can
interfere with
equipment on
commercial aircraft.
Current aviation
regulations require
wireless devices to be
turned off while
traveling in an
airplane. 802.11b (also
known as wireless
Ethernet or Wifi) and
Bluetooth
communication
devices are examples
of devices that provide
wireless
communication.
120
Low power, Radio transmitting type devices
(radio frequency (RF) wireless communication
devices), may be present (embedded) in your
notebook system. These devices may operate in
the 2.4 GHz (i.e. 802.11b/g LAN & Bluetooth),
5.2 GHz (i.e. 802.11a LAN), and traditional
cellular or PCS cellular bands (i.e. Cellular data
modem). The following section is a general
overview of considerations while operating a
wireless device.
Regulatory compliance statements
Warning
In environments
where the risk of
interference to other
devices or services is
harmful or perceived
as harmful, the option
to use a wireless device
may be restricted or
eliminated. Airports,
Hospitals, and Oxygen
or flammable gas
laden atmospheres
are limited examples
where use of wireless
devices may be
restricted or
eliminated. When in
environments where
you are uncertain of
the sanction to use
wireless devices, ask
the applicable
authority for
authorization prior to
use or turning on the
wireless device.
Warning
If your notebook came
equipped with an
internal embedded
wireless device, do not
operate the wireless
device unless all covers
and shields are in
place and the
notebook is fully
assembled.
Caution
Wireless devices are
not user serviceable.
Do not modify them in
any way. Modification
to a wireless device will
void the authorization
to use it. Please
contact Gateway for
service.
Additional limitations, cautions, and concerns
for specific countries are listed in the specific
country sections (or country group sections).
The wireless devices in your system are only
qualified for use in the countries identified by
the Radio Approval Marks on the system rating
label. If the country you will be using the wireless
device in, is not listed, please contact your local
Radio Approval agency for requirements.
Wireless devices are closely regulated and use
may not be allowed.
The power output of the wireless device or
devices that may be embedded in your
notebook is well below the RF exposure limits as
known at this time. Because the wireless devices
(which may be embedded into your notebook)
emit less energy than is allowed in radio
frequency safety standards and
recommendations, Gateway believes these
devices are safe for use. Regardless of the power
levels, care should be taken to minimize human
contact during normal operation.
Measurements have been performed to show
that the RF exposure is below what is considered
safe limits; however care should be taken to
make sure the user or bystanders keep the
transmitter away from their body when the
wireless device is transmitting. The transmitting
antenna installed in the top third of the lid
should be used in a manner to maintain 20 cm
(8 inches) from user’s or bystander’s bodies.
The wireless devices installed in this system are
intended to be used indoors. In some areas, use
of these devices outdoors is prohibited.
Some circumstances require restrictions on
wireless devices. Examples of common
restrictions are listed to the left.
121
APPENDIX A: Safety, Regulatory, and Legal Information
Caution
Only use drivers
approved for the
country in which the
device will be used. See
the Gateway System
Restoration Kit, or
contact Gateway
Customer Care for
additional
information.
Important
Every country has
different restrictions
on the use of wireless
devices. Since your
notebook is equipped
with a wireless device,
when traveling
between countries
with your notebook,
check with the local
Radio Approval
authorities prior to any
move or trip for any
restrictions on the use
of a wireless device in
the destination
country.
United States of America
Caution
Wireless devices are
not user-serviceable.
Do not modify them in
any way. Modification
to a wireless device will
void the authorization
to use it. Contact
Gateway for service.
Caution
The transmitting
device embedded in
this notebook may not
be used with any
antenna other than
the one provided with
the notebook.
122
Federal Communications Commission (FCC)
Intentional emitter per FCC Part 15
Low power, Radio transmitter type devices (radio
frequency (RF) wireless communication devices),
operating in the 2.4 GHz band and/or
5.15 – 5.35 GHz band, may be present
(embedded) in your notebook system. This
section is only applicable if these devices are
present. Refer to the system label to verify the
presence of wireless devices.
Wireless devices that may be in your system are
only qualified for use in the United States of
America if an FCC ID number is on the system
label.
Regulatory compliance statements
Caution
In order to comply with
FCC requirements this
transmitter must not
be operated (or
co-located) in
conjunction with any
other transmitter or
antenna installed in
the notebook.
The FCC has set a general guideline of 20 cm
(8 inches) separation between the device and
the body, for use of a wireless device near the
body (this does not include extremities). This
device should be used more than 20 cm
(8 inches) from the body when wireless devices
are on. The power output of the wireless device
(or devices), which may be embedded in your
notebook, is well below the RF exposure limits as
set by the FCC.
The wireless devices installed in this system are
intended to be used indoors. In some areas, use
of these devices outdoors is prohibited.
Operation of this device is subject to the
following two conditions: (1) This device may not
cause harmful interference, and (2) this device
must accept any interference received, including
interference that may cause undesired operation
of the device.
Unintentional emitter per FCC Part 15
This device has been tested and found to comply
with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio or television reception. However, there is
no guarantee that interference will not occur in
a particular installation. If this equipment does
cause interference to radio and television
reception, which can be determined by turning
the equipment off and on, the user is
encouraged to try to correct the interference by
one or more of the following measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the
equipment and receiver
123
APPENDIX A: Safety, Regulatory, and Legal Information
■
■
Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected
Consult the dealer or an experienced
radio/TV technician for help.
Compliance Accessories: The accessories
associated with this equipment are: shielded
video cable when an external monitor is
connected. These accessories are required to be
used in order to ensure compliance with FCC
rules.
Caution
Changes or
modifications not
expressly approved by
Gateway could void
the FCC compliance
and negate your
authority to operate
the notebook.
Caution
Recycle or dispose of
the used notebook
properly according to
federal, state and local
laws.
Warning
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■ MA3
■ MA7
This device complies with Part 15 of the FCC
Rules. Operation of this product is subject to the
following two conditions: (1) this device may not
cause harmful interference, and (2) this device
must accept any interference received, including
interference that may cause undesired
operation.
California Proposition 65 Warning
This product contains chemicals, including lead,
known to the State of California to cause cancer,
birth defects or reproductive harm.
Mercury Warning
Warning
Hg
124
The lamp in this display contains mercury. Do
not put in trash. Recycle or dispose as hazardous
waste.
Regulatory compliance statements
Telecommunications per Part 68 of the Code of
Federal Regulations (CFR 47) (applicable to
products fitted with USA modems)
Your modem complies with Part 68 of the Code
of Federal Regulations (CFR 47) rules. On the
computer or modem card is a label that contains
the FCC registration number and Ringer
Equivalence Number (REN) for this device. If
requested, this information must be provided to
the telephone company.
A telephone line cord with a modular plug is
required for use with this device. The modem is
designed to be connected to the telephone
network or premises wiring using a compatible
modular jack which is Part 68-compliant. See
installation instructions for details.
The Ringer Equivalence Number (REN) is used to
determine the number of devices which may be
connected to the telephone line. Excessive RENs
on a telephone line may result in the devices not
ringing in response to an incoming call. In most
areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that
may be connected to a line, as determined by
the total RENs, contact the local telephone
company.
If this device causes harm to the telephone
network, the telephone company will notify you
in advance that temporary discontinuance of
service may be required. The telephone
company may request that you disconnect the
equipment until the problem is resolved.
The telephone company may make changes in
its facilities, equipment, operations, or
procedures that could affect the operation of
this equipment. If this happens, the telephone
company will provide advance notice in order for
you to make necessary modifications to
maintain uninterrupted service.
This equipment cannot be used on telephone
company-provided coin service. Connection to
party line service is subject to state tariffs.
Contact the state public utility commission or
public service commission for information.
125
APPENDIX A: Safety, Regulatory, and Legal Information
When programming or making test calls to
emergency numbers:
■
■
Remain on the line and briefly explain to
the dispatcher the reason for the call.
Perform such activities in the off-peak
hours such as early morning or late
evenings.
The United States Telephone Consumer
Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic
device to send any message via a telephone fax
machine unless such message clearly contains,
in a margin at the top or bottom of each
transmitted page or on the first page of the
transmission, the date and time it is sent, an
identification of the business, other entity, or
other individual sending the message, and the
telephone number of the sending machine or
such business, other entity, or individual. Refer to
your fax communication software
documentation for details on how to comply
with the fax-branding requirement.
Canada
Industry Canada (IC) Intentional emitter per
RSS 210
Caution
To prevent radio
interference to
licensed service or
co-channel Mobile
Satellite systems, this
device is intended to
be operated indoors
and away from
windows to provide
maximum shielding.
Equipment (or its
transmit antenna)
that is installed
outdoors is subject to
licensing.
126
Low power, Radio transmitter type devices (radio
frequency (RF) wireless communication devices),
operating in the 2.4 GHz band and/or
5.15 – 5.35 GHz band, may be present
(embedded) in your notebook system. This
section is only applicable if these devices are
present. Refer to the system label to verify the
presence of wireless devices.
Wireless devices that may be in your system are
only qualified for use in Canada if an Industry
Canada ID number is on the system label.
Regulatory compliance statements
Caution
Wireless devices are
not user-serviceable.
Do not modify them in
any way. Modification
to a wireless device will
void the authorization
to use it. Contact
Gateway for service.
Caution
The transmitting
device embedded in
this notebook may not
be used with any
antenna other than
provide with the
notebook.
Caution
The 802.11A radio LAN
your notebook may
have been equipped
with operates in the
same frequency range
as high power radar,
which has priority use,
and may damage the
radio LAN if both are
present and being
used in the same area.
As a general guideline, a separation of 20 cm
(8 inches) between the wireless device and the
body, for use of a wireless device near the body
(this does not include extremities) is typical. This
device should be used more than 20 cm
(8 inches) from the body when wireless devices
are on. The power output of the wireless device
(or devices), which may be embedded in your
notebook, is well below the RF exposure limits as
set by Industry Canada.
Operation of this device is subject to the
following two conditions: (1) This device may not
cause harmful interference, and (2) this device
must accept any interference received, including
interference that may cause undesired operation
of the device.
Unintentional emitter per ICES-003
This digital apparatus does not exceed the
Class B limits for radio noise emissions from
digital apparatus as set out in the radio
interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de
bruits radioélectriques dépassant les limites
applicables aux appareils numériques de
Classe B prescrites dans le règlement sur le
brouillage radioélectrique édicté par Industrie
Canada.
Telecommunications per Industry Canada CS-03
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets certain telecommunications
network protective, operation, and safety
requirements. The Department does not
guarantee the equipment will operate to the
users’ satisfaction.
127
APPENDIX A: Safety, Regulatory, and Legal Information
Before installing this equipment, users should
make sure that it is permissible to be connected
to the facilities of the local telecommunications
company. The equipment must also be installed
using an acceptable method of connection. In
some cases, the inside wiring associated with a
single-line individual service may be extended
by means of a certified connector assembly. The
customer should be aware that compliance with
the above conditions may not prevent
degradation of service in some situations.
Warning
To avoid electrical
shock or equipment
malfunction do not
attempt to make
electrical ground
connections by
yourself. Contact the
appropriate
inspection authority or
an electrician, as
appropriate.
128
Repairs to certified equipment should be made
by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or
alterations made by the user to this equipment,
or equipment malfunctions, may give the
telecommunications company cause to request
the user to disconnect the equipment.
Users should make sure, for their own
protection, that the electrical ground
connections of the power utility, telephone lines,
and internal metallic water pipe system, if
present, are connected together. This precaution
may be particularly important in rural areas.
The Ringer Equivalence Number (REN)
assigned to each terminal device provides an
indication of the maximum number of terminals
allowed to be connected to a telephone
interface. The termination on an interface may
consist of any combination of devices subject
only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices
does not exceed 5.
Regulatory compliance statements
Japan
Japanese Modem Notice
Laser safety statement
Warning
Use of controls or
adjustments or
performance of
procedures other than
those specified in this
manual may result in
hazardous radiation
exposure. To prevent
exposure to laser
beams, do not try to
open the enclosure of
a CD or DVD drive.
All Gateway systems equipped with CD and DVD
drives comply with the appropriate safety
standards, including IEC 825. The laser devices in
these components are classified as “Class 1 Laser
Products” under a US Department of Health and
Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing,
contact an authorized service location.
EPA ENERGY STAR
As an ENERGY STAR® Partner,
Gateway has determined that this
product meets the ENERGY STAR
guidelines for energy efficiency
ENERGY STAR
when used with a computer
equipped with a Display Power Management
System.
129
APPENDIX A: Safety, Regulatory, and Legal Information
Environmental information
The product you have purchased contains
extracted natural resources that have been used
in the manufacturing process. This product may
contain substances known to be hazardous to
the environment or to human health.
To prevent releases of harmful substances into
the environment and to maximize the use of our
natural resources, Gateway provides the
following information on how you can
responsibly recycle or reuse most of the
materials in your “end of life” product.
Waste Electrical and Electronic Equipment
(commonly known as
WEEE) should never be disposed of in the
municipal waste stream
(residential garbage collection). The
“Crossed-Out Waste Bin” label
affixed to this product is your reminder to
dispose of your “end of life”
product properly.
Substances such as glass, plastics, and certain
chemical compounds are highly recoverable,
recyclable, and reusable. You can do your part for
the environment by following these simple
steps:
■
■
■
130
When your electrical or electronic
equipment is no longer useful to you, “take
it back” to your local or regional waste
collection administration for recycling.
In some cases, your “end of life” product
may be “traded in” for credit towards the
purchase of new Gateway equipment. Call
Gateway to see if this program is available
in your area.
If you need further assistance in recycling,
reusing, or trading in your “end of life”
product, you may contact us at the
Customer Care number listed in your
product’s user guide and we will be glad to
help you with your effort.
Notices
Finally, we suggest that you practice other
environmentally friendly actions by
understanding and using the energy-saving
features of this product (where applicable),
recycling the inner and outer packaging
(including shipping containers) this product was
delivered in, and by disposing of or recycling
used batteries properly.
With your help, we can reduce the amount of
natural resources needed to produce electrical
and electronic equipment, minimize the use of
landfills for the disposal of “end of life” products,
and generally improve our quality of life by
ensuring that potentially hazardous substances
are not released into the environment and are
disposed of properly.
Notices
Copyright © 2006 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all
rights are reserved. No part of it may be
reproduced or transmitted by any means or in
any form, without prior consent in writing from
Gateway.
131
APPENDIX A: Safety, Regulatory, and Legal Information
The information in this manual has been
carefully checked and is believed to be accurate.
However, changes are made periodically. These
changes are incorporated in newer publication
editions. Gateway may improve and/or change
products described in this publication at any
time. Due to continuing system improvements,
Gateway is not responsible for inaccurate
information which may appear in this manual.
For the latest product updates, consult the
Gateway Web site at www.gateway.com. In no
event will Gateway be liable for direct, indirect,
special, exemplary, incidental, or consequential
damages resulting from any defect or omission
in this manual, even if advised of the possibility
of such damages.
In the interest of continued product
development, Gateway reserves the right to
make improvements in this manual and the
products it describes at any time, without
notices or obligation.
Trademark Acknowledgments
Gateway and the Black-and-White Spot Design
are trademarks or registered trademarks of
Gateway, Inc. in the U.S. and other countries.
SpotShop, Spotshop.com, and Your:)Ware are
trademarks of Gateway, Inc. Intel, Intel Inside
logo, and Pentium are registered trademarks and
MMX is a trademark of Intel Corporation.
Microsoft, MS, MS-DOS, and Windows are
trademarks or registered trademarks of
Microsoft Corporation. All other product names
mentioned herein are used for identification
purposes only, and may be the trademarks or
registered trademarks of their respective
companies.
132
Notices
Macrovision statement
If your notebook has a DVD drive and an
analog TV Out port, the following paragraph
applies:
This product incorporates copyright protection
technology that is protected by U.S. patents and
other intellectual property rights. Use of this
copyright protection technology must be
authorized by Macrovision Corporation, and is
intended for home and other limited viewing
uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
133
APPENDIX A: Safety, Regulatory, and Legal Information
134
Index
A
AC adapter
connecting 14
connector 9
international adapters 51
accessories
purchasing 44
safety precautions 120
acoustic handset coupler 60
alarms 55
application key 22
arrow keys 22
audio
adjusting volume 25, 28
back button 24
headphone jack 6
microphone jack 6
muting 25, 28
next button 24
pause button 24
play button 24
stop button 24
troubleshooting 111
volume down button 25
volume up button 25
audio CD
cleaning 68
automobile power adapter 51
B
locating 10
managing power 51
monitoring charge 48
purchasing 44
recalibrating 50
recharging 14, 48
release latch 10
replacing 49
battery alarm options 55
bays
battery 49
hard drive 10
memory 10, 71
BIOS Setup utility 50
Bluetooth 24, 61
brightness
adjusting 24, 25
system keys 24, 25
C
cable lock 7
cable modem 8, 17
camera
See digital camera
See digital video camera
Caps Lock indicator 20
cards
inserting memory card 35
inserting PC Card 36
memory card slot 8
memory cards supported
battery
35
alternate power sources 51
PC Card slot 8
bay 49
removing memory card 35
changing 49
removing PC Card 36
charge indicator 6, 48
slots 35, 36
charge status 48
troubleshooting memory
charging 14, 48
card 96
conserving power 51
troubleshooting
PC Card
icons 48
107
installing main 49
carrying case 44
latch 10
135
Index
www.gateway.com
CD
cleaning 68
inserting 34
CD drive
See DVD drive
cellular phone
memory cards 35
Certificate of Authenticity 3
cleaning
audio CD 68
case 67
CD 68
DVD 68
keyboard 68
LCD panel 68
notebook exterior 67
notebook screen 68
screen 68
clicking 27
closing unresponsive program
19
connecting
AC adapter 14
dial-up modem 16
external keyboard 21
external monitor 40
keyboard 21
printer 38
projector 40
scanner 38
television 42
to cable modem 17
to DSL modem 17
to Ethernet 17
to network 17
video camera 39
connections
audio 6
broadband Internet 8, 17
cable modem 8, 17
dial-up modem 8, 16
digital camera 8
digital video camera 8, 38
DSL modem 8, 17
Ethernet 8, 17
external audio 6
136
external diskette drive 8, 39
external speakers 6
Firewire 8, 38
flash drive 8, 39
headphone 6
i.Link 8, 38
IEEE 1394 8, 38
keyboard 8
microphone 6
modem (dial-up) 8, 16
monitor (VGA) 9, 40
mouse 8
network 8, 17
power 9, 14
printer 8
projector 40
scanner 8
speaker 6
S-Video (TV) out 7
S-Video out 42
television 42
USB 8, 38
VGA 9, 40
video camera 8
copyright notice 131
customer service
sales 115
D
default printer 109
dialing codes 60
dial-up modem 8, 16
digital camera
memory card reader 8, 35
USB port 8
digital video camera
connecting 39
IEEE 1394 port 8
directional keys 22
disc drive indicator 20
diskette drive
status indicator 20
display
properties 40
switching 23
www.gateway.com
troubleshooting 84
double-clicking 27
dragging 28
drives
CD 32
DVD 32
DVD/CD-RW 7, 32
DVD±RW 7, 33
hard drive 10, 76
identifying drive types 32
multi-format DVD±RW 7,
33
replacing hard drive 76
status indicators 20
troubleshooting 86, 88
types 32
DSL modem 8, 17
DVD
cleaning 68
inserting 34
playing 42
troubleshooting 86
DVD drive
drive status indicator 20
identifying 32
locating 7
troubleshooting 86
using 32
DVD/CD-RW drive
See DVD drive
DVD±RW drive
See DVD drive
E
Index
F
fan 7
faxes
troubleshooting 99
files
opening 27
transferring 62
troubleshooting 88
Firewire port 8, 38
Fn key 22, 23
folders
opening 27
function keys 21
G
Gateway
model number 3
serial number 3
Support 4
H
hard drive
bay 10
indicator 20
installing 76
purchasing 44
replacing 76
troubleshooting 88
headphone jack 6
Hibernate mode 52, 57
hot-swapping 36, 38
I
electrostatic discharge (ESD)
70
EmPower power adapter 51
Ethernet
connecting 17
jack 8, 17
external monitor 9, 23
EZ Pad touchpad
See touchpad
i.Link port 8, 38
IEEE 1394 port 8, 38
IEEE 802.11
using while traveling 61
indicators
See status indicators
inkjet printer 44
installing
battery 49
devices 38, 83
137
Index
www.gateway.com
digital camera 38
digital video camera 38
hard drive 76
memory 71
PC Card 36
peripheral devices 38
printer 38
scanner 38
Internet
troubleshooting 89, 98
IRQ conflicts 83
J
jacks
See connections
K
Kensington cable lock 62
lock slot 7
key combinations 23
keyboard
buttons 21
cleaning 68
connecting 21
features 21
locating 11
troubleshooting 90
USB port 8
keys
application 22
arrow 22
battery status 23
brightness 24, 25
directional 22
Fn 22, 23
function 21
LCD brightness 25
LCD/CRT 23
navigation 22
numeric keypad 22
power status 23
Standby 23
Status 23
system 22
system key combinations
23
138
toggle display 23
Windows 22
L
labels
Microsoft Certificate of
Authenticity 3
model number 3
serial number 3
laser printer 44
latch
battery 10
LCD panel release 6
LCD panel
cleaning 68
release latch 6
switching display 23
troubleshooting 84
LCD/CRT system key 23
line protector 60
line tester 60
lock
cable 62
Kensington cable 7
M
maintenance
cleaning 67, 68
Media Center
troubleshooting 91
memory
bay 10
installing 71
purchasing 44
removing 71
replacing 71
troubleshooting 96
memory card reader
locating 8
memory cards supported
35
using 35
microphone
jack 6
www.gateway.com
Microsoft Certificate of
Authenticity 3
model number 3, 62
modem
cable 8, 17
connecting 16, 17
dial-up 60
DSL 8, 17
international adapter 60
jack (dial-up) 8, 16
troubleshooting 96
monitor
adding external 40
cleaning 68
color quality 41
display properties 40
port 9
screen resolution 41
using 23
mouse
troubleshooting 101
USB port 8
moving
pointer 27
screen objects 28
MP3 player
memory cards 35
multimedia
adjusting volume 28
using DVD drive 32
muting sound 25, 28
N
navigation keys 22
network
troubleshooting 101, 103
network jack 8, 17
networking
turning off wireless
network 29
turning on wireless
network 29
NTSC/PAL jack 42
Num Lock
status indicator 20
Index
system key 22
numeric keypad
status indicator 20
using 22
O
opening
files 27
folders 27
LCD panel 6
notebook 6
programs 27
shortcut menu 27
P
password 62, 107
PC Card
adding 36
eject button 36
inserting 36
installing 36
removing 36
slot 36
troubleshooting 107
PCMCIA card
See PC Card
PDA
memory cards 35
peripheral devices 38
Plug and Play devices
IEEE 1394 support for 38
USB support for 38
pointer
identifying 26
moving 27
power
AC adapter 14, 51
advanced settings 53, 56
alarms 55
automobile/airplane
adapter 51
battery 48, 49, 50, 51
button 11, 23
changing modes 52
changing schemes 53
139
Index
www.gateway.com
connector 9, 14
conserving battery power
51
EmPower adapter 51
extending battery life 51
Hibernate mode 52, 57
indicator 6, 18
international adapter 63
management 47, 51
schemes 53
source problems 15
SpeedStep settings 53
Standby mode 18, 23, 52
status box 23
status indicator 6
troubleshooting 107
turning off notebook 19
turning on notebook 18
printer
default 109
inkjet 44
installing 38
laser 44
troubleshooting 108
USB port 8
programs
closing unresponsive 19
opening 27
projector
adding 40
color quality 41
display properties 40
port 9
screen resolution 41
using 23
R
radio approval authorities 61
radio frequency wireless
connections 61
RAM
See memory
rebooting notebook 19
recalibrating battery 50
recharging battery 48
140
replacing
See installing
resetting notebook 19
restarting notebook 19
right-clicking 27
S
safety
caring for notebook 66
general precautions 118
guidelines for
troubleshooting
82
static electricity 70
scanner
installing 38
USB port 8
screen
cleaning 68
resolution 41
troubleshooting 84, 112
screen objects
getting information 27
moving 28
selecting 27
scroll zone 26
security features
Kensington cable lock 7
security while travelling 62
serial number 3, 62
setting up
safety precautions 118
shortcut menus
accessing 27
shortcuts
opening menu 27
shutting down notebook 19
SO-DIMM
See memory
sound
adjusting 25, 28
controls 28
muting 25, 28
troubleshooting 111
www.gateway.com
speakers
built-in 6
jack 6
SpeedStep technology 53
Standby
mode 18, 23, 52
system key 23
starting
notebook 18
programs 27
startup password 62
static electricity 70
status indicators
battery charge 6, 48
Caps Lock 20
CD drive 20
disc drive 20
diskette drive 20
drive activity 20
DVD drive 20
hard drive 20
location 11
numeric keypad 20
Pad Lock 20
power 6
toggle on or off 23, 111
troubleshooting 111
surge protector 15
Suspend 23
S-Video (TV) out
jack 42
S-Video (TV) out jack 7
system identification label 3
system keys
combinations 23
locating 22
T
technical support
automated
troubleshooting
114
Support 4
Technical Support 114
tips before contacting 113
Index
tutorial service 114
telephone
acoustic handset coupler
60
line protector 60
line tester 60
telephone support 113
television
playing DVD on 42
TV out jack 42
viewing display on 42
television (S-Video out) jack 7
touchpad
buttons 26
clicking 27
double-clicking 27
dragging screen objects 28
locating 11
moving pointer 26, 27
moving screen objects 28
opening files, folders, and
programs 27
opening shortcut menu 27
right-clicking 27
scroll zone 26
selecting screen objects 27
training
CD 116
classroom 116
Gateway Learning
Libraries 116
Learn With Gateway 116
travel tips 59
troubleshooting
audio 111
automated system 114
device installation 83
display 84
DVD drive 86
faxes 99
files 88
general guidelines 82
hard drive 88
Internet connection 89, 98
IRQ conflict 83
keyboard 90
141
Index
www.gateway.com
LCD panel 84
Media Center 91
memory 96
memory card reader 96
modem 96
mouse 101
network 101, 103
passwords 107
PC Cards 107
power 107
printer 108
safety guidelines 82
screen 84, 112
screen area 84
screen resolution 84
sound 111
status indicators 111
technical support 113
telephone support 113
touchpad 111
video 112
Web site connection speed
90
turning off
notebook 19
wireless network 23, 29
turning on
notebook 18
wireless network 23, 29
tutoring
fee-based 115
TV out (S-Video out) jack 7
U
upgrading 69
USB port 8, 38
V
VGA port 9, 40
video
monitor port 9
projector port 9
S-Video out jack 7
troubleshooting 112
VGA port 9
142
video camera
connecting 39
volume
adjusting 25, 28
adjusting modem 100
controls 28
muting 25, 28
system keys 25
troubleshooting 111
W
waking up notebook 18
Windows
key 22
Product Key Code 3
wired Ethernet
troubleshooting 101
wireless Ethernet
using while traveling 61
wireless network
button 23
turning off 29
turning on 29
MAN OASIS USER GDE R0 11/06

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