REFERENCE GUIDE

REFERENCE GUIDE
REFERENCE GUIDE
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8512728.book Page i Wednesday, September 19, 2007 3:44 PM
Contents
Chapter 1: About This Reference . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . . . . 2
Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2: Checking Out Your Computer . . . . . 5
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Video card ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 3: Setting Up and Getting Started . . 13
Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . . . . 14
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up your computer desk and chair . . . . . . . . . . . . . 15
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Avoiding discomfort and injury from repetitive strain . . 16
Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Protecting from power source problems . . . . . . . . . . . . . 16
Connecting to a broadband modem or network . . . . . . . . . . 17
Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . 20
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Premium multimedia keyboard features . . . . . . . . . . . . . .21
Elite multimedia keyboard features . . . . . . . . . . . . . . . . . . 22
Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Using optical drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Loading an optical disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Identifying optical drive types . . . . . . . . . . . . . . . . . . . . . . .27
Playing discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
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Contents
Creating discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . .
Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a printer, scanner, or other device . . . . . . . . . . . . .
30
30
31
31
32
34
35
Chapter 4: Advanced Hardware Setup . . . . . . 37
Setting up dual video cards . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up multiple monitors . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RAID 0 for performance . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RAID 1 for security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RAID 5 and 10 for both performance and security . . . .
Preparing your computer for RAID . . . . . . . . . . . . . . . . . .
Configuring RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
38
40
41
41
41
42
43
44
45
46
Chapter 5: Upgrading Your Computer. . . . . . . 47
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . .
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . .
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding or replacing an optical disc drive . . . . . . . . . . . . . . . .
Replacing the memory card reader . . . . . . . . . . . . . . . . . . . . .
Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . .
Replacing the front fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the rear fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the heat sink and processor . . . . . . . . . . . . . . . . . .
Replacing the I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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48
49
49
51
52
52
52
53
55
57
59
61
64
66
67
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Adding or replacing an expansion card . . . . . . . . . . . . . . . . . . 71
Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Chapter 6: Maintaining Your Computer . . . . . 83
Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . . . . 84
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . 92
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . .93
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Moving from your old computer . . . . . . . . . . . . . . . . . . . . . . . . 97
Transferring files and settings automatically . . . . . . . . . .97
Transferring files and settings manually . . . . . . . . . . . . . .98
Chapter 7: Troubleshooting . . . . . . . . . . . . . . 101
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
File management 106
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Contents
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering pre-installed software and drivers . . . . . . .
Using Microsoft System Restore . . . . . . . . . . . . . . . . . . . .
Recovering your system to its factory condition . . . . .
Recovering your system using the Windows DVD . . . .
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before calling Gateway Customer Care . . . . . . . . . . . . .
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
107
108
109
110
113
113
114
114
117
118
119
119
119
120
121
122
122
123
128
131
132
133
133
134
135
135
135
Appendix A: Legal Notices . . . . . . . . . . . . . . 137
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
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CHAPTER1
About This Reference
•
•
•
•
•
About this guide
Accessing your online User Guide
Gateway contact information
Microsoft Certificate of Authenticity
For more information
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CHAPTER 1: About This Reference
About this guide
This guide includes information and maintenance instructions
that are specific to your model of Gateway computer. Some
illustrations in this guide may look different than your
computer because hardware options and port locations may
vary. For all other computer information, see your online User
Guide.
For more information
For more information about your computer, visit Gateway’s
Support page at www.gateway.com or the Web address shown
on your computer’s label. The Support page also has links to
additional Gateway documentation and detailed specifications.
Accessing your online User
Guide
In addition to this guide, your User Guide has been included on
your hard drive. Your User Guide is an in-depth, easy-to-read
manual that includes information on the following topics:
• Help and technical support
• Using and customizing Windows and other software
• Controlling audio and video settings
• Using the Internet
• Protecting your files
• Playing and recording media
• Networking
To access your User Guide:
• Click (Start), All Programs, then click Gateway
Documentation.
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Gateway contact information
The label on the side of your computer contains information
that identifies your computer model and serial number.
Gateway Customer Care will need this information if you call
for assistance.
Serial number
Technical Support telephone number
Microsoft Certificate of
Authenticity
The Microsoft Certificate of Authenticity label found on the
back or side of your computer includes the product key code
for your operating system. If you ever reinstall Windows from
the installation DVD, you will need to enter these numbers to
activate Windows.
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CHAPTER 1: About This Reference
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CHAPTER2
Checking Out Your
Computer
• Front
• Back
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CHAPTER 2: Checking Out Your Computer
Front
Optical disc drive
Additional drive bay
Memory card reader and
USB port (optional)
Power button/
power indicator
Hard drive indicator
IEEE 1394 ports
USB ports
Headphone jack
Microphone jack
Component
Icon
Description
Optical disc drive
Use this drive to listen to audio CDs, install
games and programs, watch DVDs, and store
large files onto recordable discs (depending on
drive type). This drive may be a CD, recordable
CD, DVD, recordable DVD, Blu-ray, or HD DVD
drive. For more information about your drive,
see “Using optical drives” on page 26.
Additional drive
bay
Install any 5.25-inch device into this bay, such
as an additional optical drive, a removable
hard drive, or a system monitor display.
Memory card
reader (optional)
Insert a memory card from a digital camera,
MP3 player, PDA, cellular telephone, or other
devices into the memory card reader. For more
information, see “Using the memory card
reader” on page 30.
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Component
Icon
Description
Power
button/power
indicator
Press this button to turn the power on or off.
You can also configure the power button to
operate in Standby/Resume mode or
Hibernate mode. The power indicator lights
when the computer is turned on.
Hard drive
indicator
Lights when the hard drive is active.
IEEE 1394 ports
Plug IEEE 1394 (also known as Firewire®)
devices (such as a digital camcorder) into these
6-pin IEEE 1394 ports. For more information,
see “Installing a printer, scanner, or other
device” on page 35.
USB ports
Plug USB (Universal Serial Bus) devices (such as
a USB external drive, printer, scanner, camera,
keyboard, or mouse) into these ports. For more
information, see “Installing a printer, scanner,
or other device” on page 35.
Headphone jack
Plug powered, analog front speakers, an
external amplifier, or headphones into this
jack. This jack is color-coded green.
Microphone jack
Plug a microphone into this jack. This jack is
color-coded pink.
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CHAPTER 2: Checking Out Your Computer
Back
Important
Your computer’s hardware options and port locations may vary from this
illustration.
Cover release lever
Power connector
Case cover thumbscrew
Cable lock slot
Center/Subwoofer jack
S/PDIF (optical audio) jack
Surround left/right jack
Microphone jack
Headphone/Front speaker jack
USB ports
Audio in/side speaker jack
Ethernet (network) jacks
IEEE 1394 port
PS/2 mouse port
PS/2 keyboard port
Video card (number and
type vary)
Expansion slot cover
thumbscrew
Telephone jack (optional)
Component
Modem jack (optional)
Icon
Description
Cover release lever
Lift this lever to open the computer cover
Case cover
thumbscrew
Remove this screw before opening the case.
Cable lock slot
Attach a cable lock to this slot, then attach
the cable to a solid object like a desk or table
to prevent your computer from being
stolen.
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Component
Icon
Description
Surround left/right
jack (black)
Plug your rear right and left speakers into
this jack. This jack is disabled when an audio
expansion card is installed.
For more information, see “Configuring the
audio jacks” on page 34.
Audio in (Line in) jack
(blue)
-ORSide speaker jack
This jack is user configurable for one of the
following:
■
Stereo in: Plug an external audio input
source (such as a stereo) into this jack so
you can record sound on your computer
(Default).
■
Stereo out: Plug your side left and right
speakers into this jack.
This jack is disabled when an audio
expansion card is installed. For more
information, see “Configuring the audio
jacks” on page 34.
Ethernet (network)
jack
Plug an Ethernet network cable or a device
(such as a DSL or cable modem for a
broadband Internet connection) into this
jack. For more information, see “Learning
about the Internet” in your online User
Guide and “Connecting to a broadband
modem or network” on page 17.
PS/2 mouse port
Plug a PS/2 mouse into this port.
Expansion slot cover
thumbscrew
Remove this screw and open the expansion
slot cover to unlock the expansion cards.
Telephone jack
(optional)
Plug the cord from your telephone into this
jack.
Power connector
Plug the power cord into this connector.
Center/subwoofer
jack (orange)
Plug your center speaker and subwoofer
into this jack. This jack is disabled when an
audio expansion card is installed.
For more information, see “Configuring the
audio jacks” on page 34.
S/PDIF output jack
(optional)
Plug an optical cable from an amplifier or
entertainment system into this jack for
digital sound.
Microphone jack
(pink)
Plug a microphone into this jack. This jack is
disabled when an audio expansion card is
installed.
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CHAPTER 2: Checking Out Your Computer
Component
Icon
Description
Headphone/analog
speakers jack (green)
-ORFront speakers jack
This jack is user configurable for one of the
following:
■
Headphone: Plug headphones or
amplified speakers into this jack
(Default).
■
Stereo out: Plug your front left and right
speakers into this jack.
This jack is disabled when an audio
expansion card is installed. For more
information, see “Configuring the audio
jacks” on page 34.
USB ports
Plug USB (Universal Serial Bus) devices (such
as a USB Iomega™ Zip™ drive, printer,
scanner, camera, keyboard, or mouse) into
these ports. For more information, see
“Installing a printer, scanner, or other
device” on page 35.
IEEE 1394 port
Plug IEEE 1394 (also known as Firewire®)
devices (such as a digital camcorder) into
this 6-pin IEEE 1394 port. For more
information, see “Installing a printer,
scanner, or other device” on page 35.
PS/2 keyboard port
Plug a PS/2 keyboard into this port.
Video card
Plug a monitor into a port on this card. If the
card is a high-performance video card, the
expansion slot opening above the card may
be occupied by the card’s ventilation fan.
Modem jack
(optional)
Plug a modem cable into this jack. For more
information, see “Connecting a dial-up
modem” on page 17.
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Video card ports
S-Video out jack
DVI ports
If your computer came with high-end video cards installed
(number and type may vary), you can connect multiple
monitors for a multi-screen panel array, or you can enable the
SLI connection between the two cards so that both cards work
as a single card, delivering ultra-high frame rates for your
single gaming monitor. For more information on configuring
your cards, see “Setting up dual video cards” on page 38.
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CHAPTER 2: Checking Out Your Computer
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CHAPTER3
Setting Up and Getting
Started
• Working safely and comfortably
• Preparing power connections
• Connecting to a broadband modem or
network
• Connecting a dial-up modem
• Starting your computer
• Turning off your computer
• Restarting (rebooting) your computer
• Using the keyboard
• Using the mouse
• Using optical drives
• Using the memory card reader
• Adjusting the volume
• Configuring the audio jacks
• Installing a printer, scanner, or other device
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CHAPTER 3: Setting Up and Getting Started
Working safely and
comfortably
Before using your computer, follow these general guidelines
for setting up a safe and comfortable work area and avoiding
discomfort and strain:
• Keep hands and arms parallel to the floor.
• Adjust the monitor so the screen is perpendicular to your
line of sight, and the top of the screen is no higher than
eye level.
• Place your feet flat on the floor or on a footrest.
• Keep ventilation openings clear of obstructions.
Top of screen is not
higher than eye level
Screen is perpendicular to
your line of sight
Hands and arms are
parallel to the floor
Feet are flat on the floor
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Reducing eye strain
Sunlight or bright indoor lighting should not reflect on the
screen or shine directly into your eyes.
• Position the computer desk and monitor so you can
avoid glare on your screen and light shining directly into
your eyes. Reduce glare by installing shades or curtains
on windows and by installing a glare screen filter.
• Use soft, indirect lighting in your work area. Do not use
your computer in a dark room.
• Set paper holders at the same height and distance as the
monitor.
• Avoid focusing your eyes on your computer screen for
long periods of time. Every 10 or 15 minutes, look around
the room, and try to focus on distant objects.
Setting up your computer desk and chair
When you are setting up your computer desk and chair, make
sure that the desk is the appropriate height and the chair helps
you maintain good posture.
• Select a flat surface for your computer desk.
• Adjust the height of the computer desk so your hands
and arms are positioned parallel to the floor when you
use the keyboard and touchpad. If the desk is not
adjustable or is too tall, consider using an adjustable
chair to control your arm’s height above the keyboard.
• Use an adjustable chair that is comfortable, distributes
your weight evenly, and keeps your body relaxed.
• Position your chair so the keyboard is at or slightly below
the level of your elbow. This position lets your shoulders
relax while you type.
• Adjust the chair height, adjust the forward tilt of the seat,
or use a footrest to distribute your weight evenly on the
chair and relieve pressure on the back of your thighs.
• Adjust the back of the chair so it supports the lower
curve of your spine. You can use a pillow or cushion to
provide extra back support.
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CHAPTER 3: Setting Up and Getting Started
Sitting at your computer
• Avoid bending, arching, or angling your wrists. Make
sure that they are in a relaxed position when you type.
• Do not slouch forward or lean far back. Sit with your back
•
•
straight so your knees, hips, and elbows form right
angles when you work.
Take breaks to stand and stretch your legs.
Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive
strain
• Vary your activities to avoid excessive repetition.
• Take breaks to change your position, stretch your
muscles, and relieve your eyes.
• Find ways to break up the work day, and schedule a
variety of tasks.
Preparing power connections
Protecting from power source problems
Warning
High voltages can enter your computer through both the power cord and
the modem connection. Protect your computer by using a surge protector. If you
have a telephone modem, use a surge protector that has a modem jack. If you
have a cable modem, use a surge protector that has an antenna/cable TV jack.
During an electrical storm, unplug both the surge protector and the modem.
During a power surge, the voltage level of electricity coming
into your computer can increase to far above normal levels and
cause data loss or system damage. Protect your computer and
peripheral devices by connecting them to a surge protector,
which absorbs voltage surges and prevents them from
reaching your computer.
An uninterruptible power supply (UPS) supplies battery power
to your computer during a power failure. Although you cannot
run your computer for an extended period of time with a UPS,
a UPS lets you run your computer long enough to save your
work and shut down your computer normally.
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Connecting to a broadband
modem or network
Important
Your computer may be equipped with a built-in Ethernet (network) jack.
For information about setting up a wired or wireless Ethernet network, see your
online User Guide.
You can connect your computer to a broadband (cable or DSL)
modem or to a wired Ethernet network.
To connect to a broadband modem or to an Ethernet
network:
1 Insert one end of the network cable into the network
jack
on the back of your computer.
2 Insert the other end of the network cable into a cable
modem, DSL modem, or network jack.
Connecting a dial-up modem
Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
Your computer may have a 56K modem that you can use with
a standard telephone line to connect to the Internet or to fax
documents.
To connect the modem:
1 Insert one end of the modem cable into the modem
jack
on the modem at the back of your computer.
2 Insert the other end of the modem cable into a telephone
wall jack. (The modem will not work with digital or PBX
telephone lines.)
3 If you want, connect a telephone to the PHONE jack on
the modem at the back of your computer.
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CHAPTER 3: Setting Up and Getting Started
Starting your computer
To start your computer:
1 Connect the power, network, mouse, and keyboard
cables to your computer according to the setup poster.
2 Press the power button on the front of your computer.
If your computer does not turn on, check the power
cable connections.
Important
Your computer has a built-in, variable-speed fan. In addition, your
computer uses a powerful processor which produces heat and has its
own cooling fan. Both the system fan and processor fan can run at
different speeds at times to ensure correct system cooling. You may
notice an increase in the fan noise when the fan is running at high speed
and a decrease in the fan noise when it switches to normal speed.
3 If you are starting your computer for the first time,
follow the on-screen instructions to select the language
and time zone and to create your first user account.
4 Attach and turn on any USB or audio peripheral devices,
such as printers, scanners, and speakers. See the
documentation that came with each device for its setup
instructions.
5 To open your computer’s Start menu, click
(Start).
From that menu, you can run programs and search for
files. For more information on using your computer’s
menus, see “Using Windows” and “Customizing
Windows” in your online User Guide.
Waking up your computer
Tip
For more information about changing the power button mode, see the
“Customizing” chapter in your online User Guide.
When you have not used your computer for several minutes,
it may enter a power-saving mode called Sleep. While in Sleep
mode, the power indicator on the power button flashes.
If your computer is in Sleep mode, move the mouse, press a
key on the keyboard, or press the power button to “wake” it
up. If the computer remains in Sleep mode, press the power
button.
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Turning off your computer
Warning
When you turn off your computer, certain components in the power
supply and system board remain energized. In order to remove all electrical
power from your computer, unplug the power cord and modem cable from the
wall outlets. We recommend disconnecting the power cord and modem cable
when your computer will not be used for long periods.
Important
If for some reason you cannot use the Shut Down option in Windows to
turn off your computer, press and hold the power button for about five seconds,
then release it.
Putting your computer into Sleep mode is the easiest way to
power down your computer. Although it does not turn your
computer completely off, it does turn off or slow down most
system operations to save power, and saves your desktop
layout so the next time you restore power, the programs are
laid out just as you left them. Waking your computer from a
Sleep state is much faster than turning on your computer after
it has been turned completely off.
To put your computer to sleep:
1 Click (Start), then click
(power). The computer
saves your session and partially shuts down to save
power.
2 To “wake” your computer, press a key on the keyboard
or press the power button. If the computer remains in
Sleep mode, press the power button.
To turn off your computer:
(Start), click the arrow next to the lock icon, then
click Shut Down. The computer turns off.
1 Click
2 To completely disconnect all power (such as for servicing
internal components), also disconnect the power cord.
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CHAPTER 3: Setting Up and Getting Started
Restarting (rebooting) your
computer
If your computer does not respond to keyboard or mouse
input, you may need to restart (reboot) your computer.
To restart your computer:
(Start), click the arrow next to the lock icon, then
click Restart. Your computer turns off, then turns on
again.
1 Click
2 If your computer does not turn off, press and hold the
power button until the computer turns off (about five
seconds), then press it again to turn the computer back
on.
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Using the keyboard
Premium multimedia keyboard features
The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.
Function keys
Editing buttons
Indicators
Internet buttons
Windows keys
Feature
Icon
Audio playback buttons Navigation keys
Application key Directional keys
Internet buttons
Numeric keypad
Description
Editing buttons
Press these buttons to copy, cut, and paste.
Function keys
Press these keys to start program actions. Each
program uses different function keys for different
purposes. See the program documentation to
find out more about the function key actions.
Internet buttons
Press these buttons to launch your Internet home
page, search for files, or launch your e-mail
program.
Audio playback
buttons
Press these buttons to play your audio files and
to adjust the volume.
Navigation keys
Press these keys to move the cursor to the
beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document.
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CHAPTER 3: Setting Up and Getting Started
Feature
Icon
Description
Indicators
Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK
keys are activated. Press the corresponding key
to activate the function.
Windows keys
Press one of these keys to open the Windows
Start menu. These keys can also be used in
combination with other keys to open utilities like
F (Find/Search), R (Run), and E (Computer).
Application key
Press this key to access shortcut menus and help
assistants in Windows.
Directional keys
Press these keys to move the cursor up, down,
right, or left.
Numeric keypad
Press these keys to type numbers when the
numeric keypad (NUM LOCK) is turned on.
Elite multimedia keyboard features
The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.
Sleep button Function keys
Windows keys
22
Application buttons
Application key
Audio playback
Indicators
buttons
Navigation keys
Numeric keypad
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Feature
Icon
Description
Sleep button
Press this button to activate your computer’s
Sleep (power-saving) mode.
Function keys
Press these keys to start program actions. Each
program uses different function keys for
different purposes. See the program
documentation to find out more about the
function key actions.
Application buttons
Press these buttons to launch your Internet
home page, search for files, or launch the
calculator program.
Audio playback
buttons
Press these buttons to play your audio files and
to adjust the volume.
Indicators
Show if your NUM LOCK, CAPS LOCK, or
SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.
Windows keys
Press one of these keys to open the Windows
Start menu. These keys can also be used in
combination with other keys to open utilities
like F (Find/Search), R (Run), and E (Computer).
Application key
Press this key to access shortcut menus and
help assistants in Windows.
Editing buttons
Press these buttons to copy, cut, and paste.
Navigation keys
Press these keys to move the cursor to the
beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document. Press
the arrow keys to move the cursor.
Numeric keypad
Press these keys to type numbers when the
numeric keypad (NUM LOCK) is turned on.
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CHAPTER 3: Setting Up and Getting Started
Using the mouse
Scroll wheel
Right button
Left button
The mouse is a device that controls the pointer movement on
the screen. This illustration shows the standard mouse.
As you move the mouse, the pointer (arrow) on the screen
moves in the same direction.
You can use the left and right buttons on the mouse to select
objects on the screen.
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You can use the scroll wheel on the mouse to move through a
document. This feature is not available in all programs.
To...
Do this...
Move the pointer
on the screen
Move the mouse around. If you
reach the edge of your mouse
pad and need to move the
mouse farther, lift the mouse
and place it in the middle of the
mouse pad, then continue
moving the mouse.
Select an object
on the screen
Position the pointer over the
object. Quickly press and
release the left mouse button.
This is called clicking.
Start a program
or open a file or
folder
Position the pointer over the
object. Quickly press and
release the left mouse button
twice. This is called
double-clicking.
Access a
shortcut menu
or find more
information
about an object
on the screen.
Position the pointer over the
object. Quickly press and
release the right mouse button
once. This is called
right-clicking.
Move an object
on the screen.
Position the pointer over the
object. Press the left mouse
button and hold it down. Move
(drag) the object to the
appropriate part of the screen.
Release the button to drop the
object where you want it. This is
called clicking and dragging.
For more information about how to adjust the double-click
speed, pointer speed, right-hand or left-hand configuration,
and other mouse settings, see the “Customizing” chapter in
your online User Guide. For instructions on how to clean the
mouse, see “Cleaning the mouse” on page 87.
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CHAPTER 3: Setting Up and Getting Started
Using optical drives
Features
Your optical drive has the following basic components:
Activity indicator
(location varies)
Manual eject hole
(location varies)
Eject button
Loading an optical disc
To insert an optical disc:
1 Press the eject button on the optical disc drive.
Important
When you place a single-sided disc in the tray, make sure that the
label side is facing up. If the disc has two playable sides, place the disc
so the name of the side you want to play is facing up.
2 Place the disc in the tray with the label facing up.
3 Press the eject button to close the tray.
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Identifying optical drive types
Your computer may contain one of the following drive types.
Look on the front of the drive for one or more of the following
logos:
If your optical drive has
this logo...
Your drive type
is...
Use your drive for...
CD
Installing programs, playing
audio CDs, and accessing data.
CD-RW
Installing programs, playing
audio CDs, accessing data, and
creating CDs.
DVD/CD-RW
Installing programs, playing
audio CDs, accessing data,
creating CDs, and playing DVDs.
DVD
Installing programs, playing
audio CDs, playing DVDs, and
accessing data.
DVD+RW
Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
DVD+R or DVD+RW discs.
DVD R/RW
Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
DVD+R, DVD+RW, DVD-R, and
DVD-RW discs.
Double layer
DVD+RW
Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
double layer DVD+R discs.
Note: To use the double layer
capability of the double layer
recordable DVD drive, the blank
DVDs you purchase must state
Double Layer, Dual Layer, or DL.
Using other types of blank
media will result in less
capacity.
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CHAPTER 3: Setting Up and Getting Started
If your optical drive has
this logo...
Your drive type
is...
Use your drive for...
DVD-RAM/-RW
Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
DVD-RAM, DVD-R, or DVD-RW
discs.
Blu-ray Disc
Installing programs, playing
audio CDs, playing DVDs,
playing Blu-ray Discs, accessing
data, and recording video and
data to CDs, DVD-RAM, DVD-R,
DVD-RW, and Blu-ray discs.
HD-DVD
Installing programs, playing
audio CDs, playing DVDs and
HD-DVDs, accessing data, and
recording video and data to
CDs, DVD-RAM, DVD-R, DVD-RW,
and HD-DVD discs.
RECORDER
Playing discs
Playing a CD
Important
Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
A standard compact disc (CD) can hold an entire album of
digital songs and can be played on a CD player or your
computer’s CD drive.
Use a music program or Windows Media Player on your
computer to:
• Play music CDs
• Create MP3 music files from your music CDs
• Edit music track information
• Use your music files to build a music library
For more information about playing CDs, see your online User
Guide.
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Playing a DVD
A Digital Versatile Disc (DVD) is similar to a standard CD but has
greater data capacity. Because of this increased capacity,
full-length movies, several albums of music, or several
gigabytes of data can fit on a single disc. DVDs can be played
on a DVD player or a DVD drive-equipped computer. For more
information about playing DVDs, see your online User Guide.
Playing a Blu-ray Disc
Blu-ray Disc is a high-capacity optical disc that can store much
more data than a DVD. A dual-layer Blu-ray Disc can hold 50 GB
of files, about 23 hours of standard-definition video, or about
nine hours of high-definition video. Blu-ray Discs can be played
on a Blu-ray-compatible player or a Blu-ray drive-equipped
computer. For more information about playing Blu-ray Discs,
see your online User Guide.
Playing an HD-DVD
HD-DVD is a high-capacity optical disc that can store much
more data than a DVD. A dual-layer HD-DVD can hold 30 GB of
files, about 14 hours of standard-definition video, or about 5.5
hours of high-definition video. HD-DVDs can be played on an
HD-DVD-compatible player or an HD-DVD drive-equipped
computer. For more information about playing HD-DVDs, see
your online User Guide.
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CHAPTER 3: Setting Up and Getting Started
Creating discs
Recording to optical discs
You can use the disc burning program on your computer to
copy tracks from a music CD to your hard drive, copy or create
data discs, create music CDs, create video DVDs, and more. For
more information about creating CDs and DVDs, see your
online User Guide.
Creating audio and video files
You can create audio and music files, either from scratch or
from music CDs. You can also create video files from home
video. For more information, see your online User Guide.
Copying optical discs
You can copy optical discs to make backups of your data. For
more information, see your online User Guide.
Using the memory card reader
You can use the optional memory card reader to transfer
pictures from a digital camera to your computer. You can also
use the memory card reader to transfer data between your
computer and a device that uses memory cards, such as a PDA,
MP3 player, or cellular telephone. (Your computer’s memory
card reader may look different.)
Memory card reader slots
30
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Memory card types
The memory card reader supports several memory card types.
To determine which types are supported by your card reader
and the slots to use for each type of card, examine the face
plate of the reader. Each slot is assigned a different drive letter
(for example, the E: and F: drives) so data can be transferred
from one memory card type to another.
Using a memory card
Caution
Before inserting a memory card into a slot, make sure that the slot is
empty, or you could damage the card reader.
To insert a memory card:
1 Insert the memory card into the appropriate memory
card slot.
2 To access a file on the memory card, click
(Start),
then click Computer. Double-click the drive letter (for
example, the E: drive), then double-click the file name.
To remove a memory card:
• Wait for the memory card reader access indicator to stop
blinking, then pull the memory card out of the slot.
Caution
Do not remove the memory card or turn off the computer while
the memory card reader access indicator is blinking. You could lose data.
Also, remove the memory card from the reader before you turn off the
computer.
Important
Do not use the remove hardware icon in the taskbar to remove
the memory card, or you will have to restart the computer to re-enable
the memory card reader.
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CHAPTER 3: Setting Up and Getting Started
Adjusting the volume
You can adjust volume using your speakers’ controls or the
Windows volume controls. You can also adjust the volume of
specific sound devices in your computer.
To adjust the overall volume using hardware controls:
• If you are using external speakers, turn the knob on the
front of the speakers.
-ORUse the mute and volume control buttons on the
keyboard. For more information, see “Using the
keyboard” on page 21.
To adjust the volume from Windows:
(Volume) on the taskbar. The volume control
slider opens.
1 Click
2 Click and drag the slider up to increase volume and down
to decrease volume.
3 To mute the volume, click
click it again.
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4 To adjust device volume levels, click Mixer. The Volume
Mixer dialog box opens, where you can click and drag
sliders for individual devices.
Tip
Adjust the Windows Sounds slider to change system sounds
volume independently of general volume (such as the volume used for
music and game sounds).
5 Click × in the top-right corner of the window to close it.
Help
For more information about adjusting the volume, click Start, then
click Help and Support. Type adjusting volume in the Search Help
box, then press ENTER.
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CHAPTER 3: Setting Up and Getting Started
Configuring the audio jacks
If the back of your computer has five audio jacks, they are
universal jacks. This means that they can be used for more than
one purpose. For example, the blue jack on the computer can
be a stereo in jack or a stereo out jack. To use the audio jacks
for something other than the default audio device, you need
to configure the audio jacks. For a description of the default
audio jack setup, see “Back” on page 8.
Important
If an audio expansion card is installed in your computer, then the
computer’s built-in audio jacks are disabled.
To configure the audio jacks:
Shortcut
Start Ö Control Panel Ö Hardware and Sound Ö Advanced
1 Connect your audio device(s) to the computer audio
jack(s).
2 Click
(Start), then click Control Panel. The Control
Panel window opens.
3 Click Hardware and Sound, Sound, the Playback tab,
then click Configure.
-ORIf your computer has the Realtek Sound Effect Manager
installed, double-click the Sound Effect Manager
icon
on the taskbar. The Realtek dialog box opens.
4 Follow the on-screen instructions to configure the audio
jacks for your speaker setup.
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Installing a printer, scanner, or
other device
Important
Before you install a printer, scanner, or other peripheral device, see the
device documentation and installation instructions.
Your computer has IEEE 1394 (also known as Firewire®) ports
and Universal Serial Bus (USB) ports. You use these ports to
connect peripheral devices such as printers, scanners, and
digital cameras to your computer. For more information about
port locations, see “Checking Out Your Computer” on page 5.
IEEE 1394 and USB ports support plug-and-play and
hot-swapping, which means that your computer will usually
recognize such a device whenever you plug it into the
appropriate port. When you use an IEEE 1394 or USB device for
the first time, your computer will prompt you to install any
software the device needs. After doing this, you can disconnect
and reconnect the device at any time.
Help
For more information about installing peripheral devices, click Start, then
click Help and Support. Type installing devices in the Search Help box,
then press ENTER.
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CHAPTER 3: Setting Up and Getting Started
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CHAPTER4
Advanced Hardware Setup
• Setting up dual video cards
• Setting up multiple monitors
• Setting up RAID
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CHAPTER 4: Advanced Hardware Setup
Setting up dual video cards
If your computer has two high-end graphics cards installed,
you can enable the SLI connection between two cards so that
both cards work as a single card, delivering ultra-high frame
rates for a single gaming monitor.
To set up the single-monitor SLI connection:
1 Remove the side panel by following the instructions in
“Opening the case” on page 49.
2 Verify that you have multiple SLI video cards installed in
your computer and that the SLI bridge cable is
connecting the two. If you ordered the computer with
two graphics cards, the bridge cable is already installed.
SLI bridge cable
3 Replace the side panel by following the instructions in
“Closing the case” on page 52.
4 Connect your monitor to the upper right DVI port.
DVI port for single monitor
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5 Right-click on the Windows desktop, then click NVIDIA
Control Panel. The NVIDIA Control Panel View Selection
dialog box opens (this dialog box opens only the first
time that you open the NVIDIA Control Panel).
6 Click Advanced Settings, then click OK. The NVIDIA
Control Panel opens.
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CHAPTER 4: Advanced Hardware Setup
7 In the Select a Task list on the left side of the control
panel, under 3D Settings, click Set SLI configuration.
The Set SLI Configuration screen opens.
8 Click Enable SLI technology (recommended), then
click Apply. If the Applications Shutdown Required
message box opens, click Yes.
A message appears on the screen notifying you that SLI
is enabled.
Setting up multiple monitors
If your computer came with a high-end graphics card installed
(number and type may vary), you can connect multiple
monitors for a multi-screen panel array. To set up multiple
monitors, see the “Customizing Windows” chapter in your
online User Guide.
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Setting up RAID
About RAID
RAID (Redundant Array of Inexpensive/ Independent Disks) lets
your computer use multiple hard drives more efficiently. Your
computer supports RAID 0, RAID 1, RAID 5, and RAID 10.
RAID 0 for performance
RAID 0 lets your computer see multiple hard drives as a single
drive. This type of RAID can increase file access speeds, which
is important if you work with video editing, sound editing, and
high-performance games. RAID 0 is also an affordable way to
increase your total file storage capacity.
How it increases performance
The more drives you have in your RAID 0 array, the faster the
potential drive reading performance. All hard drives have
limitations on how fast they can read and write files. If half a
file is stored on one RAID 0 drive and the other half on another
RAID 0 drive, each drive only has to read half of the file. So, the
entire file is accessed by the computer up to twice as fast (using
a two-drive RAID 0 array). In a three-drive RAID 0 array, if the
file is evenly distributed among the drives, each drive must
read only a third of the file, and so on. If the entire file happens
to be stored on only one of the drives, the file is accessed at
the same speed as if it were on a standard hard drive setup.
Dividing up files between multiple hard drives is called striping.
In the following graphic, each letter represents a unique block
of data, and each column represents a separate hard drive.
RAID 0
A
C
E
B
D
F
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CHAPTER 4: Advanced Hardware Setup
How it makes file storage cheaper
Because RAID 0 lets your computer see multiple hard drives as
a single drive, you can install several lower capacity (less
expensive) drives and have the same single-drive storage
simplicity and capacity as a larger, more expensive hard drive.
Drawbacks
Unfortunately, RAID 0 lets multiple drives behave as one in
another way. If part of the array fails (such as a hard drive
crashing), the entire array fails. Because the drives are treated
like a single drive, parts of files (including operating system
files) can be spread across several drives, leaving the computer
with only file fragments if one drive fails. Regular and frequent
backups are critical.
Another drawback is that RAID 0 treats each hard drive as if it
has the storage capacity of the smallest drive in the array. So
if you have three drives (300 GB, 250 GB, and 200 GB) in a
RAID 0 array, your computer only recognizes 600 GB total
capacity.
RAID 1 for security
RAID 1 maintains a complete copy of all files on each physical
hard drive in the array. Maintaining simultaneous, complete
copies of files across multiple hard drives is called mirroring.
If a drive fails, the mirrored drive takes over and acts as the
primary drive.
In the following graphic, each letter represents a unique block
of data, and each column represents a separate hard drive.
RAID 1
A
B
C
A
B
C
File reading performance (seek time) is increased using the
same methods that RAID 0 uses, although writing speed is the
same as if writing to a single hard drive.
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Drawback
RAID 1 treats the entire array as a single drive with the storage
capacity of the smallest physical drive in the array. So if you
have two drives (300 GB and 250 GB) in a RAID 1 array, your
computer only recognizes a single drive with 250 GB total
capacity.
RAID 5 and 10 for both performance and
security
Understanding RAID 5
RAID 5 uses striping (at the file level) with on-the-fly error
correction across all drives. Because of this error correction,
small file read/write errors can be quickly and automatically
fixed without a significant drop in system performance. RAID 5
offers good performance and data redundancy. This array
preserves your files if a drive fails.
RAID 5 stripes both data and parity information (error-checking
information) across multiple drives. Striping across drives
improves overall performance, and the parity information
provides data protection. Because of the error-correction
capabilities, if a drive fails, the data can be quickly and
automatically fixed.
In the following graphic, each letter represents a unique block
of data, and the number next to each letter represents which
copy of the data files are stored on that drive. The “P” next to
a letter represents parity (error-checking) information, and
each column represents a separate hard drive.
RAID 5
A1
B1
CP
A2
BP
C1
AP
B2
C2
Understanding RAID 10
RAID 10 (also called RAID 1+0 or RAID 1&0) contains sets of
RAID 1 mirrors acting as drives within a RAID 0 striping array.
With this setup, the array could survive one drive failure in each
mirrored array.
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CHAPTER 4: Advanced Hardware Setup
In the following graphic, each letter represents a unique block
of data, and each column represents a separate hard drive.
RAID 0
RAID 1
RAID 1
A
C
E
A
C
E
B
D
F
B
D
F
Drawback
A RAID 5 array is treated as one drive with the capacity of all
but one of the drives added together.
RAID 10 treats the entire array as a single drive with twice the
storage capacity of the smallest drive. So if you have four drives
(350 GB, 300 GB, 250 GB, and 200 GB) in a RAID 10 array, your
computer recognizes a single drive with 400 GB total capacity.
Preparing your computer for RAID
Setting up RAID on your computer can involve two major steps,
depending on how your computer has been configured.
Important
If your computer came from the factory with RAID already set up, your
computer is ready to use, and you do not need to perform any of these steps.
To prepare your computer for RAID:
1 Configure the RAID arrays. See the Array Manager User
Guide or “Configuring RAID” on page 45.
2 Install the operating system from the Windows disc that
came with your computer.
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Configuring RAID
Creating a RAID volume
Because RAID can be configured so many ways, this procedure
covers only the basics. This procedure assumes that no RAID
has been defined yet.
To create a RAID volume:
1 Install additional hard drives as needed for your RAID
plan. For instructions on installing hard drives, see
“Adding or replacing a hard drive” on page 59.
2 Start (or restart) your computer, then press F9 during
startup. The MediaShield Utility (RAID setup) screen
opens.
3 To create a new array, set RAID Mode to Striping (for
RAID 0), then select drives on the left and click Add to
add the drives to the array.
4 Press F7, then press Y. The new array is created.
5 Press CTRL+X to exit the utility. Your computer restarts.
6 Install the operating system from the Windows disc that
came with your computer.
Deleting a RAID volume
Deleting a RAID volume deletes all files on that volume,
including operating system files. Before deleting a RAID
volume, make sure that all important files have been
backed up.
To delete a RAID volume:
1 Start (or restart) your computer, then press F9 during
startup. The MediaShield Utility (RAID setup) screen
opens.
2 Press the arrow keys to highlight the RAID volume you
want to delete, then press ENTER. The Array Detail screen
opens.
Caution
If your computer has the operating system installed on a RAID,
deleting the RAID will remove the operating system, and you will not be
able to start your computer into Windows.
3 Press D to delete the array. In this screen, you can also
press C to clear (delete all data from) the array.
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CHAPTER 4: Advanced Hardware Setup
Getting help
For more information on RAID concepts, configuration, and
maintenance, search for RAID FAQ information on the Gateway
Technical Support Web site (www.gateway.com) or use an
Internet search engine to search for:
• RAID
• configuring RAID
• RAID tutorials
• RAID levels
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CHAPTER5
Upgrading Your Computer
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Preventing static electricity discharge
Opening the case
Closing the case
Adding or replacing memory
Adding or replacing an optical disc drive
Replacing the memory card reader
Adding or replacing a hard drive
Replacing the front fan
Replacing the rear fan
Replacing the power supply
Replacing the heat sink and processor
Replacing the I/O board
Adding or replacing an expansion card
Replacing the system battery
Replacing the system board
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CHAPTER 5: Upgrading Your Computer
Preventing static electricity
discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn
off your computer and unplug the power cord and modem and network cables
before opening the case.
To prevent risk of electric shock, do not insert any object into the vent holes of
the power supply.
The components inside your computer are extremely sensitive
to static electricity, also known as electrostatic discharge (ESD).
Before opening the computer case, follow these guidelines:
• Wear a grounding wrist strap (available at most
electronics stores) and attach it to a bare metal part of
your computer.
• Turn off your computer.
• Touch a bare metal surface on the back of the computer.
• Unplug the power cord and the modem and network
cables.
Caution
ESD can permanently damage electrostatic discharge-sensitive
components in your computer. Prevent ESD damage by following ESD guidelines
every time you open the computer case.
Before working with computer components, follow these
guidelines:
• Avoid static-causing surfaces such as carpeted floors,
plastic, and packing foam.
• Remove components from their antistatic bags only
when you are ready to use them. Do not lay components
on the outside of antistatic bags because only the inside
of the bags provide electrostatic protection.
• Always hold expansion cards by their edges or their
metal mounting brackets. Avoid touching the edge
connectors and components on the cards. Never slide
expansion cards or components over any surface.
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Opening the case
Your computer case provides easy access to internal
components.
Removing the side panel
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn
off your computer, then unplug the power cord and modem cable before opening
the case.
To remove the side panel:
1 Follow the instructions in “Preventing static electricity
discharge” on page 48.
2 Shut down your computer, then disconnect the power
cord and modem, network, and all peripheral device
cables.
3 Press the power button for ten seconds to drain any
residual power from your computer.
4 Remove the security tape (if any) on the rear edge of the
side panel.
5 Remove the case cover thumbscrew on the side panel.
Thumbscrew
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6 Lift the cover release lever, then swing the side panel
away from the computer.
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Removing the front bezel
To remove the front bezel:
• Push on the three spring tabs, grasp the right side of the
front bezel, then pull the bezel out and away from the
case.
Spring tabs
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Closing the case
Replacing the front bezel
To replace the front bezel:
1 Insert the tabs on the left side of the bezel into the slots
in the left side of the computer.
Tabs and slots
2 Swing the right side of the bezel in so the tabs on the
right side of the bezel go into the slots on the right side
of the computer.
3 Press the right side of the bezel firmly until it snaps into
place.
Replacing the side panel
To replace the side panel:
1 Make sure that all of the internal cables are arranged
inside the computer so they will not be pinched when
you close the computer.
Important
Your computer hardware options and port locations may vary
from this illustration.
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2 Insert the bottom edge of the side panel into the inside
bottom edge of the computer, then swing the side panel
in toward the top of the computer to secure it into place.
3 Replace the side panel thumbscrew.
4 Reconnect the cables and power cord.
Adding or replacing memory
When you upgrade the computer memory, make sure that you
install the correct type of memory module for your computer.
Your computer uses DIMM memory.
To install or replace DIMM memory:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
2 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
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3 Find the memory module banks on your system board.
DIMM 3
DIMM 1
DIMM 2
DIMM 0
4 If you are removing a DIMM from the memory module
bank, gently pull the plastic tabs away from the sides of
the memory module and remove it.
- OR If you are adding a DIMM to an empty memory module
bank, gently pull the plastic tabs away from the sides of
the memory module bank.
5 Align the notches on the new DIMM with the notches on
the memory module bank, then press the module firmly
into the bank. The tabs on the sides of the memory
module should snap into place to secure the memory
module.
Caution
Make sure that you install modules of the same type into both slots
of a memory channel (bank).
6 Return your computer to its upright position.
7 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
8 Reconnect the cables and the power cord.
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9 Turn on your computer. Windows starts and the
Windows desktop appears.
10 Click
(Start), right-click Computer, then click
Properties. The amount of memory in your computer
is displayed.
Adding or replacing an optical
disc drive
To add or replace an optical disc drive:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
2 Remove the front bezel by following the instructions in
“Removing the front bezel” on page 51.
Important
The color and shape of your replacement drive's front cover may
vary from your original drive.
3 If you are installing a new drive, slide the drive release
latch toward the back of the computer, then go to Step 7.
- OR If you are replacing an existing drive, disconnect the
cables from the drive, noting their locations and
orientation. You will reconnect the cables after you
install the new drive.
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4 Remove the drive thumbscrew from the optical drive.
Drive thumbscrew
5 Slide the drive release latch toward the back of the
computer to release the drive.
6 Slide the drive forward and out of the drive bay.
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7 If you are replacing a drive, note any jumper settings on
the old drive and set the jumpers on the new drive to
be the same. If you are installing a new drive, follow the
manufacturer’s instructions.
8 Slide the new drive into the drive bay, line up the
thumbscrew hole on the drive bay with the screw hole
on the drive, then slide the drive release latch toward the
front of the computer to lock the drive into place. You
do not need to replace the thumbscrew because it was
originally installed for shipping purposes.
9 Connect the drive cables using your notes from Step 3.
If you are installing a new drive, follow the
manufacturer’s instructions.
10 Replace the front bezel by following the instructions in
“Replacing the front bezel” on page 52.
11 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
Replacing the memory card
reader
To replace the memory card reader:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
2 Remove the front bezel by following the instructions in
“Removing the front bezel” on page 51.
3 Disconnect the memory card reader cables, noting their
locations and orientation. (You will reconnect the cables
after you install the new memory card reader.)
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4 Remove the thumbscrew holding the card reader in the
drive bay.
Thumbscrew
5 Slide the card reader out of the case.
6 Slide the new card reader into the bay from the front of
the case, then slide the drive release latch forward to lock
the drive into place. You do not need to replace the
thumbscrew because it was originally installed for
shipping purposes.
Important
The color and shape of your replacement reader's front cover may
vary from your original reader.
7 Connect the new card reader cables, using your notes
from Step 3.
8 Replace the front bezel by following the instructions in
“Replacing the front bezel” on page 52.
9 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
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Adding or replacing a
hard drive
To add or replace a hard drive:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
2 Slide the drive slot’s release latch toward you to unlock
it (or it may already be unlocked).
3 If you are adding a new drive, go to Step 6.
- OR If you are replacing an existing drive, go to the next step.
4 Disconnect the drive cables, noting their locations and
orientation. (You will reconnect the cables after you
install the new drive.)
SATA power cable
SATA data cable
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5 Remove the hard drive by sliding it out of the drive bay.
6 Slide the new drive into the drive bay, then secure it in
the drive bay by sliding the drive release latch back.
7 If you are replacing a drive, reconnect the drive cables
using your notes from Step 4. If you are installing a new
drive, follow the manufacturer’s instructions for
connecting it to the system board.
You can also refer to the following figure for SATA port
assignments:
SATA 6 port
SATA 5 port
SATA 4 port
SATA 3 port
SATA 1 port
SATA 2 port
8 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
9 Reconnect all external cables and the power cord.
10 Turn on your computer.
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11 If you installed a new primary drive:
• Format and partition the drive according to the
manufacturer’s instructions.
• Install Windows using the operating system DVD that
came with your computer. For more information on
restoring your system, see “Recovering your system”
on page 122.
Replacing the front fan
To replace the front fan:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
2 Remove the fan cover by holding cables out of the way
and pulling the cover away from the computer.
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3 Disconnect the fan cable from the system board. The
location of the fan connection may vary, so trace the fan
cable from the fan to the system board.
Front fan connector
4 Remove the fan mount by pressing in on the flat area (1)
near the front, then rotating the fan mount (2) back.
2
1
5 Slide the old fan out of the fan mount.
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6 Slide the new fan into the fan mount.
Caution
Be careful not to catch the wires connecting the power button to
the system board when rotating the fan mount. A notch has been
provided for routing these wires.
7 Insert the tabs on the rear of the fan mount into the slots
provided, then rotate the mount into place. The mount
should lock into place.
8 Reconnect the fan cable to the system board.
9 Replace the fan cover.
10 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
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CHAPTER 5: Upgrading Your Computer
Replacing the rear fan
Tools
You need a Phillips screwdriver to replace the rear fan.
To replace the rear fan:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
2 Disconnect the fan cable from the system board. The
location of the fan connection may vary, so trace the fan
cable from the fan to the system board.
Rear fan connector
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3 Remove the four screws that secure the fan to the inside
back of the computer, then remove the fan from inside
the computer. Note the orientation of the fan and install
the new fan the same way.
Screws
4 Insert the new fan into the computer and line it up with
the screw holes on the back of the computer, then
replace the screws that secure it to the back of the
computer.
5 Reconnect the fan cable to the system board.
6 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
7 Reconnect all external cables and the power cord.
8 Turn on your computer.
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CHAPTER 5: Upgrading Your Computer
Replacing the power supply
Tools
You need a Phillips screwdriver and a Torx® or “star” driver (size T15) to
replace the power supply. A slotted (flat) screwdriver can be used in place of the
Torx driver, but it must be the 7/64" (3 mm) size, and you must be very careful
while applying torque so that the screw head does not get stripped.
To replace the power supply:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49. Make sure that
you disconnect the power cable.
2 Disconnect the power supply cables from all
components (such as hard drives, optical and diskette
drives, and the system board), noting their locations and
orientation. (You will reconnect the cables after you
install the new power supply.)
3 Remove the three Phillips screws that secure the power
supply to the power supply bracket.
Phillips screws
Torx
screws
4 Use a Torx (“star”) T15 driver to remove the two Torx
screws that secure the power supply bracket to the
computer, then slide the bracket down and off the
computer.
5 Slide the power supply and cables out the back of the
computer.
6 Insert the new power supply and cables into the case
through the opening in the back of the computer.
7 Slide the power supply bracket into place, then secure it
into place using the two Torx screws you removed
previously.
8 Secure the power supply to the power supply bracket
using the three Phillips screws you removed previously.
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9 Reconnect the power supply cables using your notes
from Step 2.
10 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
Replacing the heat sink and
processor
Tools
You need a Phillips screwdriver to replace the heat sink.
To replace the heat sink and processor:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
2 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
3 Remove the fan cover by holding cables out of the way
and pulling the cover away from the computer.
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4 Loosen the four screws that secure the heat sink to the
system board, then remove the heat sink. (The screws
cannot be completely removed.)
Caution
The heat sink has Thermal Interface Material (TIM) located on the
bottom of it. Use caution when you remove the old heat sink or unpack
the new heat sink so you do not damage the TIM.
Screws
Screws
5 Release the processor by pushing down on the lever,
then lifting the lever completely up.
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6 Remove the processor from the system board.
7 Install the new processor onto the system board making
sure that Pin 1 on the processor (indicated by the
silk-screened arrow on the corner of the processor)
aligns with Pin 1 on the processor socket (indicated by
the absence of a pin hole in the processor socket), then
return the lever to its locked position.
8 Wipe the old thermal paste off the bottom of the heat
sink, then apply a new bead of thermal paste about the
size of half a pea.
9 Place the heat sink on the system board, then tighten the
screws that secure it to the system board.
10 Replace the fan cover.
11 Return your computer to its upright position.
12 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
Replacing the I/O board
Tools
You need a Phillips screwdriver to replace the I/O board.
To replace the front I/O board:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
2 Remove the front bezel by following the instructions in
“Removing the front bezel” on page 51.
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3 Remove the screw that secures the front I/O assembly
to the computer, then remove the I/O assembly.
Screw
4 Remove the screw that secures the front I/O panel board
to the computer, then remove the I/O panel board by
pushing it toward the back of the computer.
Screw
5 Disconnect the cable from the old I/O panel board and
connect it to the new I/O panel board.
6 Insert the new I/O panel board into the computer, then
replace the screw.
7 Place the front I/O assembly onto the computer, then
replace the screw.
8 Replace the front bezel by following the instructions in
“Replacing the front bezel” on page 52, then replace the
side panel by following the instructions in “Replacing the
side panel” on page 52.
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Adding or replacing an
expansion card
To add or replace an expansion card:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
Important
Your computer hardware options and port locations may vary
from the illustrations below.
2 Loosen the thumbscrew on the expansion card cover.
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3 Open the expansion card cover.
4 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
5 If you are replacing a card, disconnect any cables that
are attached to the card, noting their locations and
orientation. (You may have to reconnect the cables after
you install the new card.)
Graphics card power cables
(high-end cards only)
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6 Remove the old expansion card (if necessary). You can
slightly seesaw the card end-to-end to loosen it, but do
not bend the card sideways.
To remove a card (such as a video card) from the PCI
Express slot, press the card release lever before trying
to remove the card.
Caution
Do not touch the contacts on the bottom part of the expansion
card. Touching the contacts can cause electrostatic damage to the card.
7 Install the new card into the expansion slot. You can
slightly seesaw the card end-to-end to help insert the
card, but do not bend the card sideways.
Refer to the following illustration for help:
PCI
PCIe×16
PCI
PCIe×16
PCI
8 Reconnect the expansion card cables (if any) using your
notes from Step 5, or, if you are adding a new card,
follow the manufacturers instructions.
9 Tighten the thumbscrew on the expansion card cover.
10 Return your computer to its upright position.
11 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
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Replacing the system battery
Warning
Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used
batteries according to local hazardous materials regulations.
If the computer clock does not keep time or the settings in the
BIOS Setup utility are not saved when you turn off your
computer, replace the system battery. Use a battery of the
same size and voltage as the original battery that was in your
computer.
To replace the battery:
1 Restart your computer.
2 During the restart, press and hold the F2 key. The main
menu of the BIOS Setup utility opens.
3 Write down all the values in the menus and submenus,
then exit from the utility.
4 Shut down your computer.
5 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
6 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
7 Locate the old battery on the system board and note its
orientation. You will need to install the new battery the
same way.
Important
Your computer’s battery location may vary from the illustration
below.
Battery
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8 Pry the battery out of the socket.
Caution
Make sure that you do not damage any nearby components while
prying the battery out of its socket.
9 Make sure that the positive (+) side of the new battery
is facing up, then press the battery into the socket until
it snaps into place.
10 Return your computer to its upright position.
11 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
12
13
14
15
Reconnect all external cables and the power cord.
Turn on your computer.
Open the BIOS Setup utility.
In the BIOS Setup utility, restore any settings that you
wrote down in 3.
16 Save all your settings and exit the BIOS Setup utility.
Replacing the system board
Tools
You need a Phillips screwdriver to replace the system board.
To replace the system board:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 49.
2 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
3 Disconnect any cables that are attached to any
expansion cards, noting their locations and orientation.
(You will reconnect the cables after you install the cards
on the new board.)
4 Remove the expansion cards by following the
instructions in “Adding or replacing an expansion card”
on page 71. You can slightly seesaw a card end-to-end
to loosen it, but do not bend a card sideways.
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5 Remove the fan cover by holding cables out of the way
and pulling the cover away from the computer.
6 Find the memory module banks on your system board.
7 Gently pull the plastic tabs away from the sides of the
memory modules, then remove them.
Caution
The heat sink has thermal paste located on the bottom of it. Use
caution when you remove the old heat sink so you do not damage the
thermal paste. If you damage the thermal paste, you must apply a new
bead of paste to the heat sink when re-installing it.
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8 Loosen the four screws that secure the heat sink to the
system board, then remove the heat sink. (These screws
cannot be completely removed.)
Screws
Screws
9 Disconnect the power and data cables from the system
board, noting their locations and orientation. (You will
reconnect the cables after you install the new board.)
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10 Remove the seven system board screws.
Screws
Screws
11 Lift the system board up and out of the case.
12 Align the new system board on the standoffs and secure
it into the computer case with the screws.
13 If your replacement system board does not include a
processor, go to Step 14.
-ORIf your replacement system board includes a processor,
go to Step 17.
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14 Release the processor from the old system board by
pushing down on the lever, then lifting the lever
completely up.
15 Remove the processor from the old system board.
16 Install the processor onto the new system board making
sure that Pin 1 on the processor (indicated by the
silk-screened arrow on the corner of the processor)
aligns with Pin 1 on the processor socket (indicated by
the absence of a pin hole in the processor socket), then
return the lever to its locked position.
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17 Connect the power and data cables using your notes
from Step 9, or use the following graphic as a guide..
AUX power
IDE
Power
Fan (rear)
Front panel audio
SATA 6
SATA 5
SATA 4
SATA 3
SATA 1
SATA 2
Fan
(Front) Fan
IEEE1394
Front USB
IEEE1394
Card reader
18 Place the heat sink over the processor, then tighten the
screws that secure it to the system board.
19 Align the notches on the memory modules with the
notches on the memory module banks and press the
modules firmly into the banks. The tabs on the sides of
the memory modules should secure the memory
modules automatically. When a module is secure, you
hear a click.
Caution
Do not touch the contacts on the bottom part of the expansion
card. Touching the contacts can cause electrostatic damage to the card.
20 Install the expansion cards into the expansion slots. You
can slightly seesaw a card end-to-end to help insert the
card, but do not bend the card sideways. For more
details, see “Adding or replacing an expansion card” on
page 71.
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21 Reconnect the expansion card cables using your notes
from Step 3.
22 Install the fan cover by following the directions in
“Replacing the heat sink and processor” on page 67.
23 Return your computer to its upright position.
24 Replace the side panel by following the instructions in
“Replacing the side panel” on page 52.
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CHAPTER 5: Upgrading Your Computer
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CHAPTER6
Maintaining Your
Computer
•
•
•
•
•
•
•
•
Setting up a maintenance schedule
Caring for your computer
Cleaning your computer
Updating Windows
Using BigFix
Managing hard drive space
Scheduling maintenance tasks
Moving from your old computer
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CHAPTER 6: Maintaining Your Computer
Setting up a maintenance
schedule
Use the following table to set up a regular maintenance
schedule.
Maintenance task
Weekly
Monthly
When
needed
Check for viruses
X
X
X
Run Windows Update
X
X
Manage hard drive space
Clean up hard drives
X
X
Scan hard drive for errors
X
X
Defragment hard drive
X
X
X
X
Back up files
Clean computer case and
peripheral devices
84
X
X
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Caring for your computer
To extend the life of your computer:
• Be careful not to bump or drop your computer, and do
not put any objects on top of it. The case, although
strong, is not made to support extra weight.
• When transporting your computer, we recommend that
you put it in the original packaging materials.
• Keep your computer away from magnetic fields.
Magnetic fields can erase data on hard drives.
• Never turn off your computer when the drive indicator
is on because data on the hard drive could be lost or
corrupted.
• Avoid subjecting your computer to extreme temperature
changes. The case can become brittle and easy to break
in cold temperatures and can melt or warp in high
temperatures. Damage due to either extreme is not
covered by your warranty. As a general rule, your
computer is safest at temperatures that are comfortable
for you.
• Keep all liquids away from your computer. When spilled
onto computer components, almost any liquid can result
in expensive repairs that are not covered under a
standard warranty.
• Avoid dusty or dirty work environments. Dust and dirt
can clog the internal mechanisms and can lead to
permanent damage to the computer.
• Do not block the ventilation fan slots. If these slots are
•
blocked, your computer may overheat, resulting in
unexpected shutdown or permanent damage to the
computer.
When storing your computer for an extended period of
time, unplug AC power.
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CHAPTER 6: Maintaining Your Computer
Cleaning your computer
Keeping your computer clean and the vents free from dust
helps keep your computer performing at its best. You may
want to gather these items and put together a computer
cleaning kit:
• A soft, lint-free cloth
• An aerosol can of air that has a narrow, straw-like
extension
• Cotton swabs
• An optical disc drive cleaning kit
Cleaning the exterior
Warning
When you shut down your computer, the power turns off, but some
electrical current still flows through it. To avoid possible injury from electrical
shock, unplug the power cord, modem cable, and network cable from the wall
outlets.
• Always turn off your computer and other peripheral
devices before cleaning any components.
• Use a damp, lint-free cloth to clean your computer and
other parts of your system. Do not use household
abrasive or solvent cleaners because they can damage
the finish on components.
• Your computer is cooled by air circulated through the
vents on the case, so keep the vents free of dust. With
your computer turned off and unplugged, brush the
dust away from the vents with a damp cloth. Be careful
not to drip any water into the vents.
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Cleaning the keyboard
You should occasionally clean the keyboard to remove dust and
lint trapped under the keys.
To clean the keyboard:
1 Use an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the
keys.
2 If you spill liquid on the keyboard, turn off your
computer and turn the keyboard upside down. Let the
liquid drain, then let the keyboard dry before trying to
use it again. If the keyboard does not work after it dries,
you may need to replace it.
Cleaning the monitor
Caution
A flat-panel screen is made of specially coated glass and can be scratched
or damaged by abrasive or ammonia-based glass cleaners.
To clean the monitor:
• To clean an LCD flat panel monitor, use a soft cloth and
water to clean the screen. Dampen the cloth (never apply
liquid directly to the screen), then wipe the screen with
the cloth.
• To clean a CRT monitor, use a soft cloth and glass cleaner
to clean the monitor screen. Squirt a little cleaner on the
cloth (never directly on the screen), then wipe the screen
with the cloth.
Cleaning the mouse
If the mouse pointer begins moving erratically across the
computer screen or becomes difficult to control precisely,
cleaning the mouse will likely improve its accuracy.
To clean the mouse:
• Wipe the bottom of the mouse with a damp, lint-free
cloth.
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CHAPTER 6: Maintaining Your Computer
Cleaning optical discs
Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from
frequent handling.
To clean an optical disc:
1 Wipe from the center to the edge, not around in a circle,
using a product made especially for the purpose.
Updating Windows
Windows Update helps you keep your computer up-to-date.
Use Windows Update to choose updates for your computer’s
operating system, software, and hardware. New content is
added to the site regularly, so you can always get the most
recent updates and fixes to protect your computer and keep
it running smoothly. Windows Update scans your computer
and provides you with a tailored selection of updates that
apply only to the software and hardware on your computer.
For information on running Windows Update, see “Windows
Update” in your online User Guide. Windows Update can also
be controlled through the Windows Security Center. For more
information, see “Protecting Your Computer” in your online
User Guide.
Help
For more information about Windows Update, click Start, then click Help
and Support. Type windows update in the Search Help box, then press
ENTER.
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Using BigFix
BigFix may be installed on your computer. BigFix monitors your
computer for problems and conflicts. It automatically gathers
information about the latest bugs, security alerts, and updates
from BigFix sites on the Internet. Whenever BigFix detects a
problem, it alerts you by flashing the blue taskbar icon. To fix
the problem, click on that icon to open BigFix.
To start BigFix:
(Start), All Programs, Accessories, System
Tools, then click BigFix.
1 Click
2 To learn more about BigFix, click Help, then click
Tutorial.
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CHAPTER 6: Maintaining Your Computer
Managing hard drive space
Windows provides several utilities you can use to check hard
drive space, delete unnecessary files, defragment files, and
back up files.
Checking hard drive space
To check hard drive space:
Shortcut
Start Ö Computer Ö right-click drive Ö Properties
1 Click
(Start), then click Computer. The Computer
window opens.
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2 Right-click the drive that you want to check for available
file space, then click Properties. Drive space information
appears.
Deleting unnecessary files
Delete unnecessary files, such as temporary files and files in the
Recycle Bin, to free hard drive space.
To delete unnecessary files:
Shortcut
Start Ö Computer Ö right-click drive Ö Properties Ö
Disk Cleanup
1 Click
(Start), All Programs, Accessories, System
Tools, then click Disk Cleanup. The Disk Cleanup Options
dialog box opens.
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CHAPTER 6: Maintaining Your Computer
2 Click one of the options:
• My files only cleans only the folders for the
currently logged in user.
• Files from all users on this computer cleans all
folders.
The Disk Cleanup Options dialog box opens.
3 Click to select the types of files you want to delete, then
click OK. The types of files you indicated are deleted.
Help
For more information about keeping the hard drive free of
unnecessary files, click Start, then click Help and Support. Type disk
cleanup in the Search Help box, then press ENTER.
Checking the hard drive for errors
The Error-checking program examines the hard drive for
physical flaws and file and folder problems. This program
corrects file and folder problems and marks flawed areas on
the hard drive so Windows does not use them.
If you use your computer several hours every day, you
probably want to run Error-checking once a week. If you use
your computer less frequently, once a month may be adequate.
Also use Error-checking if you encounter hard drive problems.
To check the hard drive for errors:
(Start), then click Computer. The Computer
window opens.
1 Click
2 Right-click the drive that you want to check for errors,
click Properties, then click the Tools tab.
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3 Click Check Now, then click Start. Your drive is checked
for errors. This process may take several minutes.
Important
Error checking cannot scan a drive while the drive is being used,
so if you try to check your hard drive for errors, you see a prompt asking
you if you want to scan the hard drive later (the next time you restart
your computer). If you see this prompt, click Schedule disc check.
After Windows has finished checking the drive for errors,
it provides a summary of the problems that it found.
4 Correct any problems that are found by following the
on-screen instructions.
5 Click OK.
Help
For more information about checking the hard drive for errors,
click Start, then click Help and Support. Type checking for disk
errors in the Search Help box, then press ENTER.
Defragmenting the hard drive
When working with files, sometimes Windows divides the file
information into pieces and stores them in different places on
the hard drive. This is called fragmentation, and it is normal.
In order for your computer to use a file, Windows must search
for the pieces of the file and put them back together. This
process slows the hard drive performance.
Disk Defragmenter organizes the data on the drive so each file
is stored as one unit rather than as multiple pieces scattered
across different areas of the drive. Defragmenting the
information stored on the drive can improve hard drive
performance.
While Disk Defragmenter is running, do not use your keyboard
or mouse because using them may continuously stop and
restart the defragmenting process. Also, if you are connected
to a network, log off before starting Disk Defragmenter.
Network communication may stop the defragmentation
process and cause it to start over.
Tip
Because defragmenting a drive may take hours to complete (depending
on the size of the drive being defragmented), consider starting the process when
you will not need the computer for several hours.
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To defragment the hard drive:
1 Disconnect your computer from the network.
2 Click
(Start), All Programs, Accessories, System
Tools, then click Disk Defragmenter. The Disk
Defragmenter dialog box opens.
3 Click Defragment now. This process may take hours to
complete, depending on the size of the drive being
defragmented.
Help
For more information about defragmenting the hard drive, click
Start, then click Help and Support. Type defragmenting in the
Search Help box, then press ENTER.
Backing up files
Backing up files and removing them from the hard drive frees
space for new files on the hard drive. It also protects you from
losing important information if the hard drive fails or you
accidentally delete files.
You should back up your files regularly to a writable optical
disc (if you have a recordable drive). Use a backup device, such
as a recordable disc drive, to do a complete hard drive backup.
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To back up files:
1 Click (Start), then click Computer. The Computer
window opens.
2 Right-click the drive that you want to back up, click
Properties, then click the Tools tab.
3 Click Backup Now, then click Run a file backup now.
4 Follow the on-screen instructions to select a backup
storage location and the files and folders to back up.
Help
For more information about backing up files, click Start, then click
Help and Support. Type backup in the Search Help box, then press
ENTER.
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CHAPTER 6: Maintaining Your Computer
Scheduling maintenance tasks
Task Scheduler lets you schedule maintenance tasks such as
running Disk Defragmenter and checking your drives for
errors.
Important
Your computer must be on during scheduled tasks. If your computer is off,
scheduled tasks will not run.
To start the Task Scheduler:
1 Click (Start), All Programs, Accessories, System
Tools, then click Task Scheduler. The Task Scheduler
dialog box opens.
2 Click Create Basic Task for basic tasks or click Create
Task for more complex tasks, then follow the on-screen
instructions to finish setting up and scheduling the task.
Help
For more information about scheduling tasks, click Start, then
click Help and Support. Type task scheduler in the Search Help box,
then press ENTER.
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Moving from your old
computer
Transferring files and settings automatically
You can move your files, folders, software settings, and user
account settings (such as display, Internet, and e-mail settings)
from your old computer to your new one using Windows Easy
Transfer, providing your old computer uses Windows XP or
Windows Vista.
While using Windows Easy Transfer, you will not be able to run
other tasks on the computers.
Important
If your old computer does not use Windows XP or Windows Vista, you
must manually move your data by using a writeable disc, flash drive, or external
hard drive.
To move files and settings from your old computer:
1 If you want to transfer program settings to your new
computer, install those programs on the new computer
before running Windows Easy Transfer. Windows Easy
Transfer copies only the software’s settings, not the
software itself, to the new computer.
2 Click
(Start), All Programs, Accessories, System
Tools, then click Windows Easy Transfer. The Windows
Easy Transfer dialog box opens.
3 Click Next, click Start a new transfer, then follow the
on-screen instructions to complete the transfer.
Help
For more information about transferring files, click Start, then
click Help and Support. Type transferring files in the Search Help
box, then press ENTER.
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CHAPTER 6: Maintaining Your Computer
Transferring files and settings manually
You can manually transfer your personal data files by copying
them to removable media, such as a writable disc, an external
hard drive, a network location, or a flash drive.
Finding your documents
Many programs save your personal data files in the Documents
or My Documents folder. Look in your old computer’s
documents folder for personal data files.
To find files in the documents folder:
(Start), then click
Documents. The Documents folder opens and displays
many of your saved personal data files. Go to 4.
1 In Windows Vista, click
- OR -
In Windows XP, click Start, then click My Documents.
The My Documents window opens and displays many of
your saved personal data files. Go to 4.
- OR In Windows 98, Windows Me, or Windows 2000,
double-click the My Computer icon on the desktop. Go
to the next step.
2 Double-click the C:\ drive icon.
3 Double-click the Documents or My Documents folder.
The My Documents window opens and displays many of
your saved personal data files.
4 Copy your personal data files to removable media or to
another computer on your network.
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Finding other files
Use Windows Find or Search to locate other personal data files.
For more information, see your online User Guide.
You can often identify different data file types by looking at
the file’s extension (the part of the file name following the last
period). For example, a document file might have a .DOC
extension and a spreadsheet file might have an .XLS extension.
File type
File usually ends in...
Documents
.DOC, .TXT, .RTF, .HTM, .HTML, .DOT
Spreadsheets
.XLS, .XLT, .TXT
Pictures
.JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS
Movies
.MPEG, .MPG, .AVI, .GIF, .MOV
Sound and music
.WAV, .CDA, .MP3, .MID, .MIDI, .WMA
To find files using Find or Search:
1 In Windows Vista, click (Start), then click Search. The
Search Results window opens.
- OR In Windows XP, click Start, then click Search. The Search
Results window opens.
- OR In Windows 98, Windows Me, or Windows 2000, click
Start, Find or Search, then click For Files or Folders.
The Search Results window opens.
2 Type the filename you want to search for, then press
ENTER. The search results are displayed.
3 To learn about more search options, click Help.
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CHAPTER7
Troubleshooting
•
•
•
•
•
Safety guidelines
First steps
Troubleshooting
Restoring your computer
Telephone support
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CHAPTER 7: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety
guidelines:
Warning
Never open your computer case while your computer is turned on and
while the modem cable, network cable, and power cord are connected.
Warning
Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from static
electricity, see “Preventing static electricity discharge” on page 48.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
First steps
If you have problems with your computer, try these things first:
• Make sure that the power cord is connected to your
computer and an AC power outlet and that the power
outlet is supplying power.
• If you use a power strip or surge protector, make sure
that it is turned on.
• If a peripheral device does not work, make sure that all
connections are secure.
• Make sure that your hard drive is not full.
• If an error message appears on the screen, write down
the exact message. The message may help Customer
Care in diagnosing and fixing the problem.
• If you added or removed peripheral devices, review the
installation procedures you performed and make sure
that you followed each instruction.
• If an error occurs in a program, see the program’s
printed documentation or the online help.
Help
For more information about troubleshooting, click Start, then click
Help and Support. Type the keyword/phrase troubleshooting in the
Search Help box, then press ENTER.
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Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Add-in cards
See “Expansion cards” on page 106.
Audio
See “Sound” on page 121.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD
drive
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally, discs are flawed or
become scratched and cannot be read by the CD or DVD
drive.
• If you are trying to play a DVD, make sure that you have
a DVD drive. To identify your drive type, see “Identifying
optical drive types” on page 27.
• Your computer may be experiencing some temporary
memory problems. Shut down and restart your
computer.
• Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 88.
• Restart your computer, then enter the BIOS Setup utility
by pressing and holding F2 while your computer
restarts. Make sure that the IDE controllers are enabled.
• Make sure that the drive is configured correctly by
following the instructions in the drive documentation.
• Reinstall the device driver.
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An audio CD does not produce sound
• Make sure that the disc label is facing up, then try again.
• Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
• Make sure that the volume controls are turned up. For
more information, see “Adjusting the volume” on
page 32.
• Make sure that the mute controls are turned off. For
more information, see “Adjusting the volume” on
page 32.
• If you have external speakers attached, make sure that
the speakers are turned on and that the cables are
connected correctly and securely.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 88.
• Reinstall the appropriate device drivers.
A DVD movie will not play
• Make sure that you have a DVD drive. To identify your
drive type, see “Identifying optical drive types” on
page 27.
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the DVD drive.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 88.
• Shut down and restart your computer.
• Make sure that the DVD program has been installed on
your computer.
• DVDs and DVD drives contain regional codes that help
control DVD title exports and help reduce illegal disc
distribution. To be able to play a DVD, the disc’s regional
code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by
your computer’s delivery address. The regional code for
the United States and Canada is 1. The regional code for
Mexico is 4. Your DVD drive’s regional code must match
the regional code for the disc. The regional code for the
disc is on the disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s regional code
and your DVD drive’s regional code may not match.
• Reinstall the device driver.
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Display
See “Monitor” on page 117.
DVD drives
• See “CD or DVD drives” on page 103.
Ethernet
You cannot see the other computers on your network
• Make sure that your Ethernet cable is plugged into the
Ethernet jack on your computer. Make sure that the
other end is plugged into a network router, switch, hub,
or other network device.
• Make sure that all computers are plugged into a
powered electrical outlet and turned on.
• Make sure that the router (if you are using one) is
plugged into a powered electrical outlet and turned on.
Most routers have lights that indicate they are working.
For more information, see the documentation that came
with your router.
• If you are using a router, try rebooting it by unplugging
its power cord, waiting five seconds, then plugging it
back in.
• Make sure that all computers on your network have the
same workgroup name.
• Make sure that all computers are using the same Subnet
Mask.
• If you assigned IP addresses to the computers, make sure
that all computers have different IP addresses. For home
networks, IP addresses should be 192.168.N.N where N
is a number you assign between 0 and 254. The first N
should be the same for all computers on your network
and the second N should be different for all computers
on your network.
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The computer does not recognize an Ethernet expansion
card
• Shut down and restart your computer.
• Make sure that you have installed the required software.
For more information, see the documentation that came
with your Ethernet card.
• Reseat the card. For more information about opening
your computer case, see “Opening the case” on page 49.
For more information about your Ethernet card, see the
documentation that came with your Ethernet card.
Your Ethernet network is running slower than you expect
• If your Ethernet network is running slower than you
expect, check the speed of each Ethernet component.
For best results, all Ethernet components should be
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or
10/100 Mbps), or Gigabit Ethernet (1000 Mbps or
10/100/1000 Mbps). A mixture of Ethernet, Fast
Ethernet, and Gigabit Ethernet components will result in
your network running at the slowest component speed.
Expansion cards
The computer does not recognize an expansion card
• Shut down and restart your computer.
• Make sure that you have installed the required software.
For more information, see the documentation that came
with your expansion card.
• Reseat the card. For more information, see “Adding or
replacing an expansion card” on page 71.
File management
Help
For more information about restoring deleted files, click Start, then click
Help and Support. Type the keyword/phrase System Restore in the Search
Help box, then press ENTER.
A file was accidentally deleted
If a file was deleted while holding down the SHIFT key, the file
cannot be restored.
To restore deleted files:
1 Double-click the Recycle Bin icon.
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2 Right-click the file you want to restore, then click
Restore. The file is restored to the place where it was
originally deleted from.
If the Recycle Bin was emptied before you try to restore
a file, the file cannot be restored.
You need to restore your computer to a working condition
• See “Restoring your computer” on page 122.
Hard drive
You see an “Insufficient disk space” error message
• Delete unnecessary files from the hard drive using Disk
Cleanup. For instructions on deleting unnecessary files,
see “Deleting unnecessary files” on page 91.
Help
For more information about file management, click Start, then
click Help and Support. Type the phrase file management in the
Search Help box, then press ENTER.
• Empty the Recycle Bin by right-clicking the Recycle Bin
icon, then clicking Empty Recycle Bin.
Caution
All deleted files will be lost when you empty the Recycle Bin.
• Save your files to another drive. If the hard drive is full,
copy any files not regularly used to backup media, then
delete them from the hard drive.
You see a “Data error” message
• This may be the result of a defective area on the hard
drive. To fix hard drive problems, run the error checking
program. For instructions on fixing hard drive problems,
see “Checking the hard drive for errors” on page 92.
The hard drive cannot be accessed, or you see a “General
failure reading drive C” error message
• If a diskette is in the diskette drive, eject it and restart
your computer.
• If your computer has been subjected to static electricity
or physical shock, you may need to reinstall the
operating system. See “Restoring your computer” on
page 122.
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You see a “Non-system disk” or “disk error” error message
• Eject the diskette from the diskette drive, then press
ENTER.
Internet
See also “Modem (dial-up)” on page 114.
You cannot connect to the Internet
• If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. See your setup poster to
make sure that the connections have been made
correctly.
- OR If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack. See your setup poster to
make sure that the connections have been made
correctly.
• Make sure that your account with your Internet service
•
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
Make sure that you do not have a problem with your
modem. For more information, “Modem (dial-up)” on
page 114.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type the phrase
troubleshooting connections in the Search Help box, then press
ENTER.
You see an “Unable to locate host” message and are unable
to browse the Internet
• This problem can occur when you have typed a URL (Web
address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.
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Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in your residence or
at your local telephone service
• The condition of the Internet computers to which you
connect and the number of users accessing those
computers
• The complexity of graphics and multimedia on Web
pages
• Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your computer
People are sending you e-mail messages, but you have not
received any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
Keyboard
The keyboard does not work
• Make sure that the keyboard cable is plugged in
correctly. For more information, see your computer’s
setup poster.
• Remove all extension cables and switch boxes.
• Clean the keyboard by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint
trapped under the keys.
• Try a keyboard that you know works to make sure that
the keyboard port works.
• Reinstall the keyboard device driver.
A keyboard character keeps repeating or you see a
“keyboard stuck” or “key failure” error message
• Make sure that nothing is resting on the keyboard.
• Make sure that a key is not stuck. Press each key to
loosen a key that might be stuck, then restart your
computer.
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Liquid spilled in the keyboard
• If you spilled liquid in the keyboard, turn off your
computer and unplug the keyboard. Clean the keyboard
and turn it upside down to drain it. Let the keyboard dry
before using it again. If the keyboard does not work after
it dries, you may need to replace it.
Media Center
This section only covers problems relating to Media Center
mode. Media Center mode is available only on Windows Vista
Home Premium and Ultimate versions. To view Media Center
troubleshooting information that is not covered in this section,
go to the Gateway support Web Site at www.gateway.com.
Help
For more information about Windows Media Center, click Start, then click
Help and Support. Type the phrase Media Center in the Search Help box,
then press ENTER.
The Media Center video image looks bad on your TV
Many factors, such as the monitor type, quality of the video
source, type of connection used, quality of video cables, display
device screen resolution, size of TV, age of the TV, or the type
of TV (interlaced or progressive scan), can affect the video
quality significantly:
• Display type—The Media Center is best viewed on
computer monitors. Other types of display devices,
including retail TVs, may provide lower quality video. If
you did not order a display device when you purchased
your computer, a progressive scan display device with a
VGA or DVI input is the best choice.
• Quality of video source—The quality of the video
signal coming into the computer has an affect on the
video quality. The video displayed from Media Center is
only as good as the source video signal. Cable, digital
cable, and satellite usually provide better quality than an
antenna.
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• Type of connection used—You can connect the
computer video output to a TV. However, the connection
type has an affect on the video quality. Media Center has
two video outputs:
• VGA—If your TV includes a VGA port, connect the VGA
cable from the computer’s VGA (monitor) port to the
TV’s VGA In port for the best quality. Many TVs do not
have a VGA port.
• S-Video—If your TV does not have a VGA port, but
includes an S-Video port, connect the S-Video cable
from the computer’s S-Video Out port (if on your
computer’s video card) to the TV’s S-Video In port.
S-Video image quality is usually good for TV images.
The image quality for the computer functions,
however, is not as good as VGA output. S-Video
image output is not optimized for computer
video display.
• Quality of video cables—Poor quality or the incorrect
type of video cables can cause problems and affect the
video quality. Gateway recommends using high-quality
video cables that can be purchased from
www.gateway.com.
Important
Cable connections must be made correctly for optimal video
quality. A loose cable connection can lower video quality.
• Screen resolution—Many TVs cannot display the high
•
•
resolution that your computer’s video signal uses, and
may shift, scramble, or scroll the picture. For a better
picture on a TV, you may need to lower the computer’s
screen resolution to 800 × 600 or 640 × 480. For more
information about changing the screen resolution, see
the “Customizing Windows” chapter in your online User
Guide.
Size of display device—Small computer monitors for
standard computer applications are generally not
optimized for motion video playback. Although they
offer excellent resolutions and refresh rates, they are
designed to make static white backgrounds with black
text look readable. Some small display devices do not
make colorful motion video look its best. Generally,
video will look better on a larger display device.
Age of the TV—Newer TVs usually have more advanced
features, produce a better quality picture, and support
higher screen resolutions. The Media Center video image
will likely be better on a newer model TV.
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• Type of TV (interlaced or progressive scan)
Many CRT (tube) TVs use interlaced video. Interlaced
video displays a video frame with two passes of
alternating scan lines. The TV screen first displays the
video image odd lines one at a time, sequentially from
top to bottom, then it fills in the other half of the video
image with the even lines. Because most TVs use this
interlaced method to display the picture on the screen,
a standard interlaced analog TV will most likely flicker
when displaying thin lines and small text. An interlaced
video display device will produce a lower quality image,
especially when viewing and using the computer
functions.
Progressive scan video displays a video frame with one
pass of sequential scan lines. A progressive scan TV
displays the entire picture, drawn sequentially from top
to bottom, without the odd/even interlacing. This results
in a fuller, sharper picture and better image quality for
viewing and using the computer functions. The
progressive scan picture is also brighter and easier on
your eyes.
You need to configure your computer to output to a TV
• Your computer detects whether you are using a VGA or
an S-Video display device and automatically changes the
display settings for the type of display device you are
using. For more information, see the Gateway support
Web site at www.gateway.com.
You want to change display settings to get better TV or DVD
image quality
• Adjust the display device brightness, contrast, hue, and
saturation. For more information, see the Gateway
support Web site at www.gateway.com or see the
monitor’s user guide.
You need to burn programs that were recorded with your
computer to a DVD using Media Center
• Media Center saves recorded programs in the DVR-MS
format. You can burn a DVR-MS file to a DVD with DVD
recording (burning) software and with Media Center
itself.
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You want to play recorded programs on other computers
• A DVR-MS file recorded to DVD can be replayed on
another computer running Media Center or on any
computer that has a DVD player and DVD decoder
software (such as WinDVD). The non-Media Center
computer must also have at least Windows XP with
Service Pack (SP) 1 or 2, Windows Media Player 9 or later,
and the Windows patch Q810243 Update.
You get a “Download Error” message when Media Center
tries to update the Program Guide
• You must be connected to the Internet to update the
Program Guide. Make sure that your Internet account is
set up and connected to the computer.
Memory
Help
For more information about troubleshooting memory errors, click Start,
then click Help and Support. Type the phrase memory error in the Search
Help box, then press ENTER.
You see a “Memory error” message
• Use the Memory Diagnostic Tool to inspect your system
memory.
To run the Memory Diagnostic Tool:
• Click
(Start), type Memory Diagnostic Tool,
then press ENTER. Click Restart now and check for
problems. Your computer restarts and runs the
memory diagnostics.
You see a “Not enough memory” error message
• Close all programs, then restart your computer.
Memory card reader
Drive letters for the memory card slots do not appear in the
Computer window
• The memory card reader was temporarily uninstalled
using the Remove Hardware icon in the system tray.
Reboot your computer, and your card reader will be
re-installed.
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Modem (cable or DSL)
My computer cannot connect to the Internet.
• Make sure that your modem is connected to the network
jack.
Tip
For the location of your network jack, see your setup poster or
“Back” on page 8.
• See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
See also “Internet” on page 108.
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See your
setup poster to make sure that the connections have
been made correctly.
• Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
• Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
• If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that all
messages are cleared and call waiting is disabled before
using the modem. Contact your telephone service to get
the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set
correctly.
To check the dialing properties:
1 Click
(Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3 If this is the first time you have accessed this
category, the Location Information dialog box opens.
Enter the information for your area, then click OK.
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4 Click the Dialing Rules tab, click the location from
which you are dialing, then click Edit.
5 Make sure that all settings are correct.
Help
For more information about dialing properties, click Start, then
click Help and Support. Type the keyword dialing in the Search Help
box, then press ENTER.
• Disconnect any answering machine, fax machine, or
•
•
printer that is on the same line as the modem. Do not
connect these devices to the same telephone line as the
modem.
Make sure that you are not using a digital, rollover, or
PBX line. These lines do not work with your modem.
Check for line noise (scratchy, crackling, or popping
sounds). Line noise is a common problem that can cause
the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem,
the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single
number (such as 1). When the dial tone stops, listen for
line noise. Wiggle the modem cable to see if that makes
a difference. Make sure that the connectors are free from
corrosion and all screws in the telephone wall jack are
secure.
You can also call your telephone service and have the
telephone line checked for noise or low line levels.
• Try another telephone line (either a different telephone
•
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service.
Try connecting with the modem at a lower connection
speed. If reducing the connect speed lets you connect,
call your telephone service. The telephone line may be
too noisy.
You cannot connect to the Internet
• The ISP may be having technical difficulties. Contact your
ISP for technical support.
• See if the modem works with a different
communications program. The problem may be with
just one program.
• Review the troubleshooting information under
“Internet” on page 108.
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CHAPTER 7: Troubleshooting
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over
public telephone lines to 53K. Other factors, such as line noise,
telephone service provider equipment, or ISP limitations, may
lower the speed even further.
If your computer has a v.90 modem, the speed at which you
can upload (send) data is limited to 33.6K. If your computer has
a v.92 modem, the speed at which you can upload data is
limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives
faxes at 14,400 bps when you have a 56K modem
• Current fax technology only supports a maximum send
and receive rate of 14,400 bps.
The modem is not recognized by your computer
• Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
computer. To make sure that the connections have been
made correctly, see your setup poster or “Connecting a
dial-up modem” on page 17.
• If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
• Use the modem cable that came with your computer.
Some telephone cables do not meet required cable
standards and may cause problems with the modem
connection.
• Shut down and restart your computer.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click (Start), then click Control Panel. The
Control Panel window opens.
3 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
4 If the Location Information dialog box opens, enter
your location information, then click OK.
5 Click the Modems tab, click your modem, then click
Properties. The Modem Properties dialog box opens.
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6 Click the Diagnostic tab, then click Query Modem.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as port already
open or the modem has failed to respond, the modem
did not pass diagnostics.
Help
For more information about modem troubleshooting, click Start,
then click Help and Support. Type the phrase modem
troubleshooting in the Search Help box, then press ENTER.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it
begins handshaking. Handshaking is a digital “getting
acquainted” conversation between the two modems that
establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems
first connect. If the handshaking sounds are too loud, you can
turn down the modem volume.
To turn down the modem volume:
1 Click
(Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3 Click the Modems tab, click the modem you want to
adjust, then click Properties.
4 Click the Modem tab, then adjust the Speaker
volume control.
5 Click OK twice to close the Phone and Modem
Options dialog box.
Monitor
The screen resolution is not correct
• Change the screen resolution from the Display Settings
dialog box. For more information, see the “Customizing
Windows” chapter in your online User Guide.
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The computer is running, but there is no picture
• Adjust the brightness and contrast controls to the center
position.
• Check the cable for bent or damaged pins.
• Make sure that the monitor is plugged in and turned on.
If the monitor is turned on, the power LED should be lit.
• Make sure that the video cable is connected to the video
port on your computer.
• Connect an external monitor that you know works to
your computer.
• Reinstall the device driver.
The color is not uniform
• Make sure that the monitor warms up for at least
30 minutes before making a final judgment about color
uniformity.
The text on the screen is dim or difficult to read
• Adjust the brightness and contrast controls.
• Change the screen settings. For more information, see
the “Customizing Windows” chapter in your online User
Guide.
For more information about monitor types, see your monitor
and video card documentation.
Help
For more information about changing the screen resolution, click Start,
then click Help and Support. Type the phrase screen resolution in the
Search Help box, then press ENTER.
Mouse
The mouse does not work
• Make sure that the mouse cable is plugged in correctly.
• Shut down and restart your computer.
• Remove all extension cables and switch boxes.
• Try a mouse you know is working to make sure that the
mouse port works.
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The mouse works erratically
• If the mouse pointer begins moving erratically across the
computer screen or becomes difficult to control
precisely, cleaning the mouse will likely improve its
accuracy.
• Clean the mouse by wiping the bottom with a clean,
damp cloth. Make sure that the optical sensor is clean
and free of debris.
• The mouse pad may have a printed or fabric pattern on
it that interferes with your mouse. Try a different mouse
pad.
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer
department or network administrator for help. For more
information about setting up a network in your home, see
“Connecting to a broadband modem or network” on page 17
or “Ethernet” on page 105.
Help
For more information about network troubleshooting, click Start, then
click Help and Support. Type the phrase network troubleshooting in the
Search Help box, then press ENTER.
Passwords
Your computer does not accept your password
• Make sure that CAPS LOCK is turned off, then retype the
password.
Power
Your computer will not turn on
• Make sure that the power cord is connected to an
AC power source and to your computer, and that your
computer is turned on.
• If your computer is plugged into a surge protector, make
•
sure that the surge protector is connected securely to a
power outlet, turned on, and working correctly. To test
the outlet, plug a working device, such as a lamp, into
the outlet and turn it on.
Make sure that the power cord is free from cuts or
damage. Replace any damaged cables.
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Printer
The printer will not turn on
• Make sure that the printer is online. Many printers have
an online/offline button that you may need to press.
• Make sure that the power cable is plugged into an
AC power source.
The printer is on but will not print
• Check the cable between the printer and your computer.
Make sure that it is connected to the correct type of port.
• Make sure that the printer is online. Many printers have
an online/offline button that you may need to press so
the printer can start printing. Press the button to put the
printer online.
• Check the cable for bent or broken pins.
• If the printer you want to print to is not the default
printer, make sure that you have selected it in the printer
setup.
To set a default printer:
1 Click
(Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound, then click the Change
Default Printer option under the Printers category.
The Printer window opens.
3 Right-click the printer you want to be the default
printer, then click Set as Default Printer.
• Reinstall the printer driver. See the guide that came with
your printer for instructions on installing the printer
driver.
You see a “Printer queue is full” error message
• Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1 Click
(Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound, then click the Printers
category. The Printers window opens.
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3 Right-click the printer you want to use. If the menu
shows a check mark next to Use Printer Offline,
click Use Printer Offline to clear the check mark.
• Wait until files have been printed before sending
•
additional files to the printer.
If you print large files or many files at one time, you may
want to add additional memory to the printer. See the
printer documentation for instructions for adding
additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most
printers have an online/offline button that you need to press
after adding paper.
Help
For more information about printer troubleshooting, click Start, then click
Help and Support. Type the phrase printer troubleshooter in the Search
Help box, then press ENTER.
Sound
You are not getting sound from the speakers
• Make sure that the volume controls are turned up. For
more information, see “Adjusting the volume” on
page 32.
• Make sure that mute controls are turned off. For more
information, see “Adjusting the volume” on page 32.
• If you are using external speakers:
• Make sure that the speakers are turned on.
• See the speaker setup poster to check your speaker
connections.
• Make sure that the universal jacks are configured
correctly. For more information, see “Configuring the
audio jacks” on page 34.
Help
For more information about sound troubleshooting, click Start, then click
Help and Support. Type the phrase sound troubleshooter in the Search
Help box, then press ENTER.
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CHAPTER 7: Troubleshooting
Restoring your computer
Recovering your system
You can solve most computer problems by following the
information in this chapter or in the technical support pages
at www.gateway.com. Problem solving may also involve
re-installing some or all of the computer’s software (also called
recovering or restoring your system). Gateway provides
everything you need to recover your system under most
conditions.
Caution
To prepare your computer for additional system recovery options, you
should create a set of software and driver recovery discs as soon as possible. For
instructions, see “Preparing for software and device driver recovery” on page 123.
• If only one or two items of software or hardware have
•
•
stopped working correctly, the problem may be solved
by re-installing the software or the hardware drivers. To
recover software and drivers that were pre-installed at
the factory, see “Recovering pre-installed software and
drivers” on page 123. For instructions on reinstalling
software and drivers that were not pre-installed, see
that product’s documentation or support Web site.
If re-installing software or drivers does not help, then the
problem may be solved by returning your system to a
previous state when everything was working correctly.
For instructions, see “Using Microsoft System Restore” on
page 128.
If nothing else has solved the problem and you want to
return your system to factory condition, see “Recovering
your system to its factory condition” on page 131.
If you upgrade or exchange your hard drive or if your hard
drive is completely erased or corrupted, your only option for
system recovery may be to reinstall Windows from the
Windows DVD, then recover your pre-installed software and
device drivers using recovery discs that you created. (Your
computer must have a DVD-compatible drive to use these
options.)
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• To re-install Windows using the Windows DVD, see
•
“Recovering your system using the Windows DVD” on
page 132.
To re-install your pre-installed software and device
drivers using recovery discs, see “Recovering
pre-installed software and drivers using recovery discs”
on page 127.
Recovering pre-installed software and drivers
You can perform a partial recovery by recovering the software
and device drivers that were pre-installed at the factory. If you
need to recover software that did not come pre-installed on
your system, you need to follow that software’s installation
instructions.
You can recover pre-installed software and drivers from a set
of recovery discs (you must create the discs) or by using
Gateway Recovery Center.
Preparing for software and device driver recovery
You can usually recover your pre-installed software and drivers
from your hard drive. However, if you ever re-install Windows
from the Windows DVD or install a new hard drive, you need
to recover your pre-installed software and drivers using a set
of software and driver recovery discs. Because these discs do
not come with your computer, you should create your own set.
Caution
Although you may not be expecting to need recovery discs, we
recommend that you prepare for any eventuality and create a set of recovery
discs while you have the opportunity.
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You should create a set of discs for recovering your
pre-installed software and device drivers, in case you need to
use them later for a complete system recovery. (Your computer
must have a recordable disc drive to perform this procedure.)
To create discs for recovering pre-installed software
and drivers:
1 Click (Start), All Programs, Gateway Recovery
Center, then click Gateway Recovery Center. The
Gateway Recovery Center opens.
2 Click Applications and drivers external media, then
click Next. The What would you like to do? dialog box
opens.
3 Click Create system recovery discs, then click Next.
4 Insert a blank, recordable disc into a recordable disc
drive, then click Next. If an AutoPlay dialog box opens,
click the x in the upper-right corner to close it.
A dialog box opens that tells you the number of blank
discs you need to create a full set of recovery discs.
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5 If you have enough blank discs of the specified type, click
I have enough discs, then click Next. If you do not have
enough discs, choose a different disc type, or click
Cancel.
The disc recording begins. Label the discs as they are
completed.
Important
Use a permanent marker to label each disc “Software and Driver
Recovery,” along with a short description of which computer the discs are
for. If you are recording multiple discs, as you remove each disc from the
drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on.
Tip
After a recovery disc is created, your computer names the disc
Recovery13 for disc 1 of a 3-disc set, Recovery23 for disc 2, and so on.
6 If multiple discs are required, insert the additional blank
disks when prompted.
7 When the process is finished, the Congratulations!
window opens.
8 Click Finish.
9 Remove your final disc, then label all of the discs and
store them in a safe place.
Recovering pre-installed software and drivers using
Gateway Recovery Center
To recover specific drivers and software:
1 Click (Start), All Programs, Gateway Recovery
Center, then click Gateway Recovery Center. The
Gateway Recovery Center opens.
Important
If you have recently reinstalled Windows or installed a new hard
drive and your Start menu does not contain Gateway Recovery Center as
an option, you must recover your software and drivers using software
and driver recovery discs you have created. For instructions, see
“Recovering pre-installed software and drivers using recovery discs” on
page 127.
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2 To recover software that was pre-installed, click
Programs, then click Application recovery.
- OR To recover device drivers that were pre-installed, click
Hardware, then click Device driver recovery.
3 Click the software or driver you want to recover, then
click Next.
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Recovering pre-installed software and drivers using
recovery discs
If you created a multiple-disc set of recovery discs, each disc
contains a unique set of software and drivers. If a recovery disc
does not offer the software or driver you need to recover, try
another disc.
To recover software and drivers using recovery discs:
1 Insert a software and driver recovery disc into a CD or
DVD drive. If an AutoPlay dialog box appears,
click Run Grc_Vista.exe. If an AutoPlay dialog box does
not appear and Gateway Recovery Center does not start,
open Computer and run the file Grc_Vista.exe on the
disc.
The Gateway Recovery Center starts.
2 To recover pre-installed software, click Application
recovery, then click the software you want to recover.
- OR -
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CHAPTER 7: Troubleshooting
To recover pre-installed device drivers, click Device
driver recovery, then click the type of driver you want
to recover.
3 Click Next.
4 If the software or driver is not shown on the list and you
have a multiple-disc set of recovery discs, close Gateway
Recovery Center and try another disc.
Using Microsoft System Restore
Microsoft System Restore periodically takes “snapshots” of
your system settings and saves them as restore points. In most
cases of hard-to-resolve software problems, you can return to
one of these restore points to get your system running again.
Windows automatically creates an additional restore point
each day, and also each time you install software or device
drivers. You can also create a restore point manually. For
instructions, see “Manually creating a restore point” on
page 130.
Help
For more information about using Microsoft System Restore, click Start,
then click Help and Support. Type windows system restore in the Search
Help box, then press ENTER.
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To restore using Microsoft System Restore:
1 Click (Start), Control Panel, System and
Maintenance, then click Backup and Restore Center.
The Backup and Restore Center opens.
2 On the left side of the window, click Repair Windows
using System Restore, then click Next. The Choose a
restore point dialog box opens.
3 Click the restore point you want, click Next, then click
Finish. A confirmation message box appears.
4 Click Yes. Your system is restored using the restore point
you specified. This process may take several minutes,
and may restart your computer.
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CHAPTER 7: Troubleshooting
Manually creating a restore point
To manually create a restore point:
(Start), Control Panel, System and
Maintenance, then click Backup and Restore Center.
The Backup and Restore Center opens.
1 Click
2 On the left side of the window, click Create a restore
point or change settings, then click Next. The System
Properties dialog box opens to the System Protection tab.
3 Click Create. The Create a restore point dialog box opens.
4 Type a description for the restore point (such as the date
and time), then click Create. The restore point is created.
5 Click OK.
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Recovering your system to its factory condition
If your computer’s problems are not solved by any of the other
recovery options, you may need to recover its hard drive to its
factory condition. This process is called a factory recovery.
Caution
A complete factory recovery deletes everything on your hard drive, then
reinstalls Windows and any pre-installed software and device drivers. If you can
access important files on your hard drive, back them up now.
To delete everything on your hard drive and re-install all
factory software:
1 If you can still run Windows:
a Click
(Start), All Programs, Gateway Recovery
Center, then click Gateway Recovery Center. The
Gateway Recovery Center opens.
b Click Recovery, then click Next. Your computer
restarts.
2 If you cannot run Windows:
a Turn on or restart your computer.
b While the computer is starting up, repeatedly press
F8 until the Recovery Options screen opens. If
Windows starts to load instead, restart the computer
and try again.
3 Press the arrow keys on your keyboard to select Repair
Your Computer, then press ENTER.
Gateway System Recovery starts, and the System
Recovery Options dialog box opens.
4 Select a language and keyboard layout, then click Next.
5 Click the User name box to select a Windows user
account, click in the Password box and type the user
account’s password (if any), then click Next. The System
Recovery Options menu opens.
6 Click Restore Application. The Welcome to Gateway
System Recovery window opens.
7 Click Next.
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CHAPTER 7: Troubleshooting
8 To perform a recovery with data backup
(recommended), click Recovery with automatic data
backup, then click Next.
Important
Before your hard drive is recovered, your personal files will be
automatically backed up to c:\backup.
- OR To perform a full factory recovery without data backup,
click Full factory recovery, then click Next.
Caution
Continuing with the full factory recovery will delete everything on
your hard drive. Make sure that you have backed up any important files
you want to save.
9 Click Yes, then click Next. The Factory image recovery
window opens, which shows you the progress of the
system recovery.
When recovery is finished, the Recovery is complete
window opens.
10 Click Finish, then click Restart. Your computer restarts
in its original factory condition. You still need to reinstall
any software that was not pre-installed on your
computer.
If you selected Recovery with automatic data backup
in 8, you can find your backed up files in c:\backup.
Recovering your system using the
Windows DVD
If you install a new hard drive or completely re-format your
original hard drive, you must recover your system using the
Windows Vista operating system DVD. You also need to recover
your computer’s pre-installed software and device drivers.
To completely re-install Windows:
1 If you can still run Windows, back up your personal files,
and create a set of software and driver recovery discs (if
you have not already done so). For instructions, see “To
create discs for recovering pre-installed software
and drivers:” on page 124.
2 Insert the Windows DVD into one of your computer’s
DVD-capable drives, then turn on or restart your
computer.
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3 When the prompt “Press any key to boot from CD or DVD”
appears, press any key on your keyboard. A list of valid
boot devices appears.
4 Press the arrow keys to select the drive containing the
Windows DVD, then press ENTER and follow the on-screen
instructions.
5 After Windows is completely re-installed, use the
software and driver recovery discs you created to
recover your computer’s pre-installed software and
device drivers. For instructions, see “Recovering
pre-installed software and drivers using recovery discs”
on page 127.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow
these recommendations before contacting Gateway Customer
Care:
• Make sure that your computer is connected correctly to
a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.
• If a peripheral device, such as a keyboard or mouse, does
not appear to work, make sure that all cables are
plugged in securely.
• If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.
• If you have “how to” questions about using a program,
see:
• Online Help
• Printed documentation
• The Microsoft Windows documentation
• The software publisher’s Web site
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CHAPTER 7: Troubleshooting
• See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
• Have your customer ID, serial number, and order number
•
available, along with a detailed description of your
problem, including the exact text of any error messages,
and the steps you have taken.
Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer
Care, and information services. To access Customer Care
services, contact Gateway at the telephone number or Web
address listed on your computer’s Customer Care label.
Serial number
Technical Support telephone number
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Self-help
If you have how-to questions about using your
Gateway-supplied hardware or software, see the following
resources:
• The printed or online documentation that came with
your hardware or software. In many cases, additional
product information and online documentation for
Gateway-supplied hardware can be found in our Web
site's Documentation Library.
• This Reference Guide and your online User Guide.
• The software publisher’s Web site.
Help
For more how-to information about Windows, click Start, then click Help
and Support. Type the keyword practice in the Search Help box, then press
ENTER.
Tutoring
Answers by GatewaySM is a telephone service that provides
answers to all of your “How do I...” questions on Gateway
computers. For more information, go to
www.gateway.com/answers.
Training
Gateway provides the following computer-based training:
Resource
Service description
For more information
Gateway
Learning
Libraries
A variety of courses and
tutorials are available on CD.
Select from several
easy-to-use learning libraries.
www.gateway.com/training
Online
Training from
Learn With
Gateway
More than 450 online courses
are available from
Learn With Gateway. All you
have to do is go online and log
in. You select the subject
matter, and the learning
format (self-paced tutorials or
virtual classrooms), all from
the comfort of your computer.
www.learnwithgateway.com
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APPENDIXA
Legal Notices
•
•
•
•
Important safety information
Regulatory compliance statements
Environmental information
Notices
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APPENDIX A: Legal Notices
Important safety information
Warning
Always follow these instructions to help guard against personal injury and
damage to your Gateway system.
Your Gateway system is designed and tested to meet the latest standards for safety of information
technology equipment. However, to ensure safe use of this product, it is important that the safety
instructions marked on the product and in the documentation are followed.
Setting up your system
•
•
•
•
•
•
•
•
•
Read and follow all instructions marked on the product and in the documentation before
you operate your system. Retain all safety and operating instructions for future use.
Do not use this product near water or a heat source such as a radiator.
Set up the system on a stable work surface.
The product should be operated only from the type of power source indicated on the
rating label.
If your computer has a voltage selector switch, make sure that the switch is in the proper
position for your area. The voltage selector switch is set at the factory to the correct
voltage.
Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the
system for ventilation when you set up your work area. Never insert objects of any kind
into the computer ventilation openings.
Some products are equipped with a three-wire power cord to make sure that the product
is properly grounded when in use. The plug on this cord will fit only into a
grounding-type outlet. This is a safety feature. If you are unable to insert the plug into
an outlet, contact an electrician to install the appropriate outlet.
If you use an extension cord with this system, make sure that the total ampere rating
on the products plugged into the extension cord does not exceed the extension cord
ampere rating.
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that
the antenna or cable system is electrically grounded to provide some protection against
voltage surges and buildup of static charges.
Care during use
Warning
Do not use Gateway products in areas classified as hazardous locations.
Such areas include patient care areas of medical and dental facilities,
oxygen-laden environments, or industrial facilities.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.
24 AWG ) UL-listed or CSA-certified telecommunication line cord for your dialup
modem connection.
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•
•
•
•
•
•
•
•
•
•
Do not walk on the power cord or allow anything to rest on it.
Do not spill anything on the system. The best way to avoid spills is to avoid eating and
drinking near your system.
Some products have a replaceable CMOS battery on the system board. There is a danger
of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the
same or equivalent type recommended by the manufacturer. Dispose of batteries
according to the manufacturer’s instructions.
When the computer is turned off, a small amount of electrical current still flows through
the computer. To avoid electrical shock, always unplug all power cables and modem
cables from the wall outlets before cleaning the system.
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
The power cord or plug is damaged.
Liquid has been spilled into the system.
The system does not operate properly when the operating instructions are followed.
The system was dropped or the cabinet is damaged.
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Regulatory compliance
statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment to an outlet on a different circuit from that to which the receiver
is connected
• Consult the dealer or an experienced radio/TV technician for help.
Compliance accessories: The accessories associated with this equipment are: shielded video
cable when an external monitor is connected. These accessories are required to be used in order
to ensure compliance with FCC rules.
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APPENDIX A: Legal Notices
FCC declaration of conformity
Responsible party:
Gateway, Inc.
7565 Irvine Center Drive
Irvine, CA 92618
Phone: 800-846-2000
Caution
Changes or modifications not expressly approved by Gateway could void
the FCC compliance and negate your authority to operate the product.
This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the
following two conditions: (1)this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
California Proposition 65 Warning
Warning
This product contains chemicals, including lead, known to the State of
California to cause cancer, birth defects or reproductive harm.
Telecommunications per Part 68 of the Code of Federal
Regulations (CFR 47) (applicable to products fitted with
USA modems)
Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the
computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.
A telephone line cord with a modular plug is required for use with this device. The modem is
designed to be connected to the telephone network or premises wiring using a compatible
modular jack which is Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by
the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.
When programming or making test calls to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person
to use a computer or other electronic device to send any message via a telephone fax machine
unless such message clearly contains, in a margin at the top or bottom of each transmitted page
or on the first page of the transmission, the date and time it is sent, an identification of the
business, other entity, or other individual sending the message, and the telephone number of the
sending machine or such business, other entity, or individual. Refer to your fax communication
software documentation for details on how to comply with the fax-branding requirement.
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Canada
Industry Canada (IC) Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
Telecommunications per Industry Canada CS-03 (for
products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. In some cases, the inside wiring associated with a single-line
individual service may be extended by means of a certified connector assembly. The customer
should be aware that compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user
to disconnect the equipment.
Warning
To avoid electrical shock or equipment malfunction do not attempt to
make electrical ground connections by yourself. Contact the appropriate
inspection authority or an electrician, as appropriate.
Users should make sure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
Laser safety statement
Warning
Use of controls or adjustments or performance of procedures other than
those specified in this manual may result in hazardous radiation exposure. To
prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD
drive.
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing, contact an authorized service location.
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APPENDIX A: Legal Notices
Television antenna connectors protection (for
systems fitted with TV/cable TV tuner cards)
External television antenna grounding
Important
The instructions are for the person who installs cable to the system.
Gateway assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with electric shock.
If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage surges
and static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to
proper grounding of the mast and supporting structure, grounding of the lead-in wire to an
antenna discharge unit, size of grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for the grounding electrode.
Cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70, the
National Electrical Code (NEC), in particular Section 820.93, Grounding of Outer Conductive Shield
of a Coaxial Cable.
Lightning protection
For added protection of any Gateway product during a lightning storm or when it is left unattended
or unused for long periods of time, unplug the product from the wall outlet and disconnect the
antenna or cable system.
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Power lines
Warning
When installing or realigning an outside antenna system, extreme care
should be taken to keep from touching such power lines or circuits. Contact with
them could be fatal.
Do not locate the antenna near overhead light or power circuits, or where it could fall into such
power lines or circuits.
7
6
5
4
3
1
2
Antenna and satellite grounding
Reference
Grounding component
1
Electric service equipment
2
Power service grounding electrode system
(NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna discharge unit (NEC Section 810-20)
6
Ground clamp
7
Antenna lead-in wire
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APPENDIX A: Legal Notices
Environmental information
The product you have purchased contains extracted natural resources that have been used in the
manufacturing process. This product may contain substances known to be hazardous to the
environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of our
natural resources, Gateway provides the following information on how you can responsibly recycle
or reuse most of the materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never
be disposed of in the municipal waste stream (residential garbage collection). The
“Crossed-Out Waste Bin” label affixed to this product is your reminder to dispose of
your “end of life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly
recoverable, recyclable, and reusable. You can do your part for the environment by
following these simple steps:
• When your electrical or electronic equipment is no longer useful to you, “take it back”
to your local or regional waste collection administration for recycling.
• In some cases, your “end of life” product may be “traded in” for credit towards the
purchase of new Gateway equipment. Call Gateway to see if this program is available
in your area.
• If you need further assistance in recycling, reusing, or trading in your “end of life”
product, you may contact us at the Customer Care number listed in your product’s user
guide and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by understanding and
using the energy-saving features of this product (where applicable), recycling the inner and outer
packaging (including shipping containers) this product was delivered in, and by disposing of or
recycling used batteries properly.
With your help, we can reduce the amount of natural resources needed to produce electrical and
electronic equipment, minimize the use of landfills for the disposal of “end of life” products, and
generally improve our quality of life by ensuring that potentially hazardous substances are not
released into the environment and are disposed of properly.
Notices
Copyright © 2007 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be
reproduced or transmitted by any means or in any form, without prior consent in writing from
Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions.
Gateway may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway Web site at
www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary,
incidental, or consequential damages resulting from any defect or omission in this manual, even
if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make
improvements in this manual and the products it describes at any time, without notices or
obligation.
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Trademark acknowledgments
Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered
trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows
are trademarks or registered trademarks of Microsoft Corporation. All other product names
mentioned herein are used for identification purposes only, and may be the trademarks or
registered trademarks of their respective companies.
Macrovision statement
If your computer has a DVD-compatible drive and an analog
TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.
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APPENDIX A: Legal Notices
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Index
A
AC power connector 9
accessories
safety precautions 139
activity indicators
See indicators
application buttons 23
application key 22, 23
arrow keys 22, 23
audio
audio in jack 9
center speaker jack 9
configuring jacks 34
front speaker jack 10
headphone jack 10
line in jack 9
line out jack 10
microphone jack 7, 9
muting 32
rear speaker jack 9
recording 30
S/PDIF jack 9
side speaker jack 9
subwoofer jack 9
troubleshooting 121
audio CD
cleaning 88
audio in jack 9
audio playback buttons 21, 23
B
backing up files 94
battery
replacing 74
bezel
removing 51
replacing 52
BigFix 89
Blu-ray 6
playing 29
recording 30
broadband
connection 17
modem 17
broadband connection
connecting 9
buttons
See keys and buttons
C
cable modem 17
connecting 9
troubleshooting 114
Caps Lock indicator 22, 23
cards
adding expansion 71
inserting memory card 31
installing memory card 31
removing memory card 31
replacing expansion 71
slots 30
troubleshooting add-in
card 106
troubleshooting Ethernet
106
troubleshooting expansion
106
troubleshooting memory
card 113
types of memory cards
supported 31
case
closing 52
opening 49
CD
cleaning 88
copying 30
inserting 26
playing audio 28
recording 30
troubleshooting 103
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Index
CD drive
adding 55
identifying 27
locating drive 6
replacing 55
See also optical drive
troubleshooting 103
cellular phone
memory cards 30
Certificate of Authenticity 3
cleaning
audio CD 88
case 86
CD 88
computer screen 87
DVD 88
keyboard 87
LCD panel 87
mouse 87
screen 87
cleaning CRT screen 87
clicking 25
closing
computer case 52
front bezel 52
unresponsive program 20
CompactFlash 31
configuring
audio jacks 34
speakers 34
connecting
cable modem 17
dial-up modem 17
DSL modem 17
PS/2 keyboard 10
PS/2 mouse 9
to Ethernet network 9, 17
to Internet 9
to network 9, 17
connections
audio in 9
cable modem 17
center speaker 9
dial-up modem 17
digital camera 7, 10, 35
digital video camera 7, 10,
148
35
DSL modem 17
Ethernet 9, 17
external audio 9, 10
external speakers 10
Firewire 7, 10, 35
front speaker 10
headphone 10
i.Link 7, 10
IEEE 1394 7, 10
keyboard 7, 10
line in 9, 10
line out 10
microphone 7, 9
modem 10
mouse 7, 9, 10
network 9, 17
power 9
power cord 9
printer 7, 10
PS/2 keyboard 10
PS/2 mouse 9
rear speakers 9
scanner 7, 10
side speaker 9
subwoofer 9
universal aduio 34
universal audio 121
USB 7, 10
video camera 7, 10
Zip drive 7, 10
copying
CDs and DVDs 30
CRT screen
cleaning 87
D
default printer
setting 120
defragmenting hard drive 93
deleting files and folders 91
dial-up modem 17
adjusting volume 117
diagnostics 116
dialing properties 114
troubleshooting 114
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troubleshooting connection
speed 116
digital audio out 9
digital camera
locating USB port 7, 10
digital video camera
locating IEEE 1394 port 7, 10
DIMM
See memory
directional keys 22, 23
Disk Cleanup 91
Disk Defragmenter 93
display
cleaning 87
troubleshooting 105
documentation
User Guide 2
double-clicking 25
dragging 25
drivers
recovery discs 124, 127
re-installing 122, 123
drives
backing up files 94
CD 27
checking for errors 92
checking for free space 90
defragmenting 93
DVD 27
optical 26
recordable CD 27
recordable DVD 27
troubleshooting 103, 105,
107
DSL modem 17
connecting 9
troubleshooting 114
DVD
cleaning 88
copying 30
drive 27
inserting 26
playing 29
recording 30
troubleshooting 103, 105
DVD drive
adding 55
identifying 27
replacing 55
See also optical drive
troubleshooting 103, 105
E
editing buttons 21, 23
electrostatic discharge (ESD) 48
ergonomics 14
Error-checking 92
Ethernet jack 9
Ethernet network
connecting 17
jack 17
expansion card
adding 71
replacing 71
external audio jack 9, 10
F
fan
replacing 61, 64
variable-speed 18
faxes
troubleshooting 116
files
backing up 94
deleting 91
finding 99
opening 25
transferring 98
troubleshooting 106
types 98
finding
files 99
files and folders 98
Firewire port 7, 10, 35
folders
opening 25
fragmentation 93
front bezel
removing 52
149
8512728.book Page 150 Wednesday, September 19, 2007 3:44 PM
Index
replacing 52
front I/O panel
replacing 69
function keys 21, 23
numeric keypad 22, 23
Scroll Lock 22, 23
installing
battery 74
CD drive 55
devices 35
G
digital camera 35
Gateway
digital video camera 35
contact information 3
DVD drive 55
model number 3
expansion card 71
serial number 3
front bezel 51
Support 2
front fan 61
Gateway Recovery Center
front I/O panel 69
re-installing drivers 125
hard drive 59
re-installing programs 125
heat sink 67
re-installing software 125
memory 53
memory card reader 57
H
peripheral devices 35
power supply 66
hard drive
printer 35
adding 59
processor 67
backing up files 94
rear fan 64
checking for errors 92
scanner 35
checking for free space 90
side panel 49
defragmenting 93
system battery 74
deleting files and folders 91
system board 75
replacing 59
Internet
scanning for errors 92
buttons 21, 23
troubleshooting 107
troubleshooting
108, 115
HD DVD drive 6
HD-DVD
J
playing 29
recording 30
jacks
See connections
headphone jack 7, 10
heat sink
K
replacing 67
keyboard
Hibernate mode 7
buttons 21, 22
hot-swapping 35
cleaning 87
features 21, 22
I
PS/2 port 10
IBM Microdrive 31
troubleshooting 109
IEEE 10
USB port 7, 10
IEEE 1394 port 7, 10, 35
keys and buttons
application 22, 23
indicators
arrow 22, 23
Caps Lock 22, 23
audio playback 21, 23
Num Lock 22, 23
150
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directional 22, 23
editing 21, 23
function 21, 23
Internet 21, 23
mouse 24
navigation 21, 23
numeric 22, 23
sleep 23
Windows 22, 23
using Task Scheduler 96
media reader
See memory card reader
memory
adding 53
installing 53
replacing 53
troubleshooting 113
memory card reader
inserting card 31
L
locating 6
labels
memory card types
Microsoft Certificate of
supported 31
Authenticity 3
removing card 31
model number 3
replacing 57
serial number 3
using 30
LCD panel
Memory Stick 31
cleaning 87
microphone jack 7, 9
troubleshooting 105
Microsoft Certificate of
lights
Authenticity 3
See indicators
model number 3
line in jack 9, 10
modem
line out jack 10
cable 17
connecting 17
M
dial-up 17
DSL 17
maintenance
jack 17
backing up files 94
BigFix 89
modem jack 10
checking for drive errors 92 monitor
checking hard drive space
cleaning 87
90
setting up multiple 40
cleaning case 86
troubleshooting 105
cleaning CD 88
mouse
cleaning computer display
buttons 24
87
changing settings 25
cleaning computer screen
cleaning 87
87
clicking 25
cleaning DVD 88
double-clicking 25
cleaning keyboard 87
moving pointer 24, 25
cleaning monitor 87
moving screen objects 25
cleaning mouse 87
opening files, folders, and
cleaning optical disc 88
programs 25
defragmenting 93
pointer 24
deleting files 91
PS/2 port 9
extending computer life 85
right-clicking 25
suggested schedule 84
scroll wheel 25
151
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Index
selecting screen objects 25
troubleshooting 118
USB port 7, 10
moving
files from old computer 97,
98
pointer 24, 25
screen objects 25
settings from old computer
97
MP3 player
memory cards 30
multimedia
adjusting volume 32
playing Blu-ray 29
playing DVD 29
playing HD-DVD 29
using Windows Media
Player 29
MultiMediaCard 31
muting sound 32
N
navigation keys 21, 23
network
jack 9, 17
troubleshooting 105, 119
numeric keypad 22, 23
indicator 22, 23
O
opening
computer case 49
files 25
folders 25
front bezel 51
programs 25
shortcut menu 25
optical connection 9
optical drive
eject button 26
eject hole 26
indicator 26
inserting disc 26
using 26
152
P
Pad Lock indicator 22, 23
password
troubleshooting 119
PDA
memory cards 30
peripheral devices 35
playing
audio CD 28
Blu-ray Disc 29
DVD 29
HD-DVD 29
Plug and Play devices
IEEE 1394 support for 35
USB support for 35
pointer
moving 24, 25
ports
See connections
power
button 7
connector 9
Hibernate mode 7
source problems 16
Standby/Resume 7
troubleshooting 119
turning off computer 19
turning on computer 18
power button 7
power supply
replacing 66
printer
installing 35
setting default 120
troubleshooting 120
USB port 7, 10
processor
replacing 67
programs
closing unresponsive 20
opening 25
recovery discs 124, 127
re-installing 122, 123
PS/2 port
keyboard 10
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www.gateway.com
mouse 9
R
RAID
configuring 45
creating volume 45
deleting volume 45
help information 46
preparing computer 44
setting up 41
RAID 0 41
RAID 1 42
RAID 10 43
RAID 5 43
RAM
See memory
rebooting computer 20
recordable drive 6
recording
audio files 30
optical discs 30
recovering
defaults 131
drivers 122, 123
programs 122, 123
software 122, 123
system 122
Windows 123
with Gateway Recovery
Center 125
with Windows DVD 132
with Windows System
Restore 128
recovery discs
creating 123, 124
drivers 124, 127
programs 124, 127
software 124, 127
using 127
re-installing
defaults 131
drivers 122, 123
programs 122, 123
software 122, 123
Windows 122, 123
with Gateway Recovery
Center 125
with Windows DVD 132
with Windows System
Restore 128
removing files and folders 91
resetting computer 20
restarting computer 20
restoring
defaults 131
drivers 122, 123
files from Recycle Bin 106
programs 122, 123
software 122, 123
system 122
Windows 123
with Gateway Recovery
Center 125
with Windows DVD 132
with Windows System
Restore 128
Resume mode 7
right-clicking 25
S
S/PDIF out 9
safety
avoiding repetitive strain
16
general precautions 138
guidelines for
troubleshooting
102
posture 16
reducing eye strain 15
setting up computer 15
sitting at computer 14, 16
static electricity 48
scanner
installing 35
screen
troubleshooting 105
screen objects
getting information 25
moving 25
153
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Index
selecting 25
Scroll Lock indicator 22, 23
scroll wheel 25
Secure Digital 31
serial number 3
setting up
safety precautions 138
settings
transferring 97, 98
shortcut menus
accessing 25
shortcuts
opening menu 25
shutting down computer 19, 20
side panel
removing 49
replacing 49
sleep button 23
sleep mode 18
using 19
SmartMedia 31
software
recovery discs 124, 127
re-installing 122, 123
sound
adjusting 32
controls 32
muting 32
troubleshooting 121
speaker jack 10
speakers
configuring 34
Standby mode 7
starting
computer 18
programs 25
starting computer 7
static electricity 48
surge protector 16
system battery
replacing 74
system board
replacing 75
154
system identification label 3
T
Task Schdeuler 96
techinal support
Support 2
technical support
tips before contacting 133
telephone support 133
training
CD 135
classroom 135
Gateway Learning Libraries
135
Learn With Gateway 135
transferring
files from old computer 97,
98
settings from old computer
97
troubleshooting
add-in cards 103, 106
audio 121
cable modem 114
cards 103, 106
CD drive 103, 105
dial-up modem 114
dial-up modem speed 116
display 105
DSL modem 114
DVD drive 103, 105
Ethernet network 105
faxes 116
files 106
general guidelines 102
hard drive 107
Internet connection 108,
115
keyboard 109
LCD panel 105
memory 113
memory card reader 113
monitor 105
mouse 118
network 105, 119
passwords 119
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www.gateway.com
power 119
printer 120
safety guidelines 102
screen 105
screen area 105
screen resolution 105
sound 121
technical support 133
telephone support 133
Web site connection speed
Windows System Restore 122
creating restore point 130
Windows Update 88
wired Ethernet
troubleshooting 105
working safely 14
X
xD 31
109
Windows Media Center 110 Z
turning off computer 7, 19, 20 Zip drive 94
turning on computer 7, 18
Zip drive port 10
tutoring
fee-based 135
U
uninterruptible power supply
(UPS) 16
updating
Windows 88
UPS 16
USB port 7, 10, 35
V
video
playing 29
volume
adjusting 32
adjusting dial-up modem
117
controls 32
muting 32
troubleshooting 121
W
waking computer 18
Windows
Product Key Code 3
Windows Easy Transfer 97
Windows key 22, 23
Windows Media Center
troubleshooting 110
155
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Index
156
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MAN FX540 HW REF GDE V R0 9/07
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