Manual 21427803
Contents
1 Checking Out Your Gateway Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying your computer case style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Gateway Tower Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Gateway Tower Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Gateway Mid Tower Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gateway Mid Tower Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Gateway Micro Tower Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Gateway Micro Tower Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Desktop to tower conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Gateway model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Gateway serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2 Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . .
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . .
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multifunction keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Special-function buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . .
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3 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HelpSpot videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
4 Windows Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
About the Windows environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Using the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Using the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Adding icons to the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Identifying window items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Working with files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Viewing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Creating folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Copying and moving files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Deleting files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Browsing for files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Searching for files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Using the Windows Search utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Working with documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Creating a new document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Saving a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Opening a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Printing a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
5 Using the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Learning about the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Setting up an Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Accessing your Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Connecting to a Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Downloading files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Using e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Sending e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Checking your e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
6 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Adjusting the volume in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Adjusting the volume in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Recording and playing audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Playing audio and video files with the Windows Media Player . . . . . . . . . . . . . . . .89
Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
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Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Listening to CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Listening to CDs in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Listening to CDs in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using MusicMatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Playing CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Creating MP3 music files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Editing track information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Building a music library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Changing the music library display settings . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Listening to Internet radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Using advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Using a recordable drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Creating data CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Creating video DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Creating music CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Copying CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
7 Using PhoneTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a telephone call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Quick Dial memory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using telephone book entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording a greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending and receiving faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up your cover page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Faxing from programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving and viewing a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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8 Customizing Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Adjusting the screen and desktop settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the color depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the screen resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the colors on your Windows desktop . . . . . . . . . . . . . . . . . . . . . . .
Changing the desktop background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a screen saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the mouse settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming the multifunction keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding and modifying user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Using power saving modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Setting up an uninterruptible power supply . . . . . . . . . . . . . . . . . . . . . . . . . . .166
9 Networking Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Benefits of networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Sharing a single Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Sharing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Sharing peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Streaming audio and video files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Playing multi-player games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Selecting a network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Using a wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Ethernet, Fast Ethernet, or Gigabit Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . .173
Example wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Equipment you need for a wired Ethernet network . . . . . . . . . . . . . . . . . . . . .175
Using a wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Example access point wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . .177
Equipment you need for an access point wireless Ethernet network . . . . . . .178
Example peer-to-peer wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . .179
Equipment you need for a peer-to-peer wireless Ethernet network . . . . . . . .180
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
10 Moving from Your Old Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Using the Windows XP Files and Settings Transfer Wizard . . . . . . . . . . . . . . . . .182
Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Finding your files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Transferring Internet settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Setting up your ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Transferring your e-mail and address book . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Transferring your Internet shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Installing your old printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Installing a USB printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Installing a parallel port printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Installing your old programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
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11 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating an emergency startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the computer screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
190
191
194
197
197
198
199
201
203
203
205
205
206
206
207
12 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Using the Restoration CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
210
211
213
214
216
13 Upgrading Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying the computer case style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading the Gateway Tower and Mid Tower cases . . . . . . . . . . . . . . . . . . . . .
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding or replacing a diskette, CD, or DVD drive . . . . . . . . . . . . . . . . . . . . .
Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading the Gateway Micro Tower Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding or replacing a diskette, CD, or DVD drive . . . . . . . . . . . . . . . . . . . . .
Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
220
220
221
222
223
223
226
228
230
233
235
238
242
242
246
248
251
v
Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261
Installing or replacing DIMM memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262
Installing or replacing RIMM memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264
Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268
Using the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270
14 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274
Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
CD, DVD, or recordable drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
Cleaning CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . .297
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .298
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300
A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . .301
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
vi
Checking Out
Your Gateway
Computer
1
This chapter introduces you to the basic features of your
Gateway computer. Read this chapter to learn:
■
How to identify your computer case style
■
How to identify the features of your computer
■
How to locate your computer’s model and serial
number
■
How to locate the Microsoft Certificate of
Authenticity
■
How to locate the specifications for your computer
■
What accessories are available for your computer
1
Chapter 1: Checking Out Your Gateway Computer
Identifying your computer case
style
Use the following descriptions to identify the style of your computer case.
Gateway Tower
Gateway Mid Tower
Gateway Micro Tower
The Gateway Tower does not
have an access door on the
front.
The Gateway Mid Tower
case has an access door on
the front that covers the
drive bays and other
components.
The Gateway Micro Tower can
be set vertically into its
removable base, or set
horizontally on its rubber feet.
For information on the Gateway
Tower case, see “Gateway
Tower Front” on page 3.
2
For information on the
Gateway Mid Tower case,
see “Gateway Mid Tower
Front” on page 8.
www.gateway.com
For information on the Gateway
Micro Tower case, see
“Gateway Micro Tower Front”
on page 13.
Gateway Tower Front
Gateway Tower Front
Your computer may contain any of the following components.
CD/DVD/Recordable
drive
CD/DVD eject
button
5.25-inch drive bay
cover
5.25-inch drive bay
cover
Diskette eject
button
Diskette drive
IEEE 1394 port
(optional)
USB ports
3.5-inch drive bay
cover
Power button
www.gateway.com
3
Chapter 1: Checking Out Your Gateway Computer
Component
Icon
CD/DVD/Recordable
drive
Description
Use this drive to listen to audio CDs, install games and
programs, watch DVDs, and store large files onto recordable
CDs and DVDs (depending on drive type). For more
information, see “Using the CD or DVD drive” on page 94.
This drive may be a CD, CD-RW, DVD, DVD/CD-RW, or
DVD-RAM/-R/-RW/CD-RW drive. To identify your drive type
and for more information about your drive, see “Identifying
drive types” on page 94.
5.25-inch drive bay
cover
Remove this cover to install an additional 5.25-inch drive.
Diskette drive
Use this drive to store smaller files on diskettes. For more
information, see “Using the diskette drive” on page 91.
IEEE 1394 port
(optional)
Plug an IEEE 1394 (also known as Firewire® or i.Link®)
device (such as a digital video camera) into this 4-pin
IEEE 1394 port. For more information, see “Installing a
printer, scanner, or other peripheral device” on page 38.
Power button
Press this button to turn the power on or off. You can also
configure the power button to operate in Standby/Resume
mode or Hibernate mode. For more information on changing
the power button setting, see “Changing the power scheme”
on page 162.
CD/DVD eject button
Press this button to open the CD or DVD drive tray. For more
information, see “Using the CD or DVD drive” on page 94.
Diskette eject button
Press this button to eject an inserted diskette. For more
information, see “Using the diskette drive” on page 91.
USB ports
USB 1.1
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or
mouse) into these ports. For more information, see “Installing
a printer, scanner, or other peripheral device” on page 38.
USB 2.0
The front USB ports are USB v2.0.
Any USB device will work in any USB port.
3.5-inch drive bay
cover
4
Remove this cover to install an additional 3.5-inch drive.
www.gateway.com
Gateway Tower Back
Gateway Tower Back
Your computer may contain any of the following components.
System label
Power connector
Kensington lock
slot
Voltage switch
Case cover
shipping screw
Microsoft
Certificate of
Authenticity
PS/2 mouse port
PS/2 keyboard port
USB 1.1 ports
Serial port
Parallel port
Ethernet
(network) jack
USB 2.0 ports
TV out jack
(optional)
Monitor port
Modem jack
Add-in card
retention
thumbscrew
Headphone/analog
speakers (Line out 1)
jack
Microphone jack
Digital speakers
(Digital out) jack
IEEE 1394 port
(optional)
Audio input
(Line in) jack
Rear out
(Line out 2) jack
www.gateway.com
5
Chapter 1: Checking Out Your Gateway Computer
Component
Icon
Description
System label
Includes your computer’s model and serial number. For more
information, see “Identifying your model” on page 19.
Power connector
Plug the power cable into this connector.
Voltage switch
Before turning on your computer, make sure that this switch is
in the correct position for the correct power available. The
switch is preset at the factory with the correct voltage for your
area.
In the United States, the utility power is supplied at a nominal
115 volts at 60 Hz. The power supply should always be set to
this when your computer is operating in the United States. In
other areas of the world, such as Europe, the utility power is
supplied at 230 volts at 50 Hz. If your computer is operating
in an environment such as this, the voltage switch should be
moved to 230.
Microsoft
Certificate of
Authenticity
Contains your Windows product key. For more information, see
“Microsoft Certificate of Authenticity” on page 20.
PS/2 mouse port
Plug a Personal System/2® (PS/2) mouse into this port.
PS/2 keyboard port
Plug a PS/2 keyboard into this port.
USB ports
USB 1.1
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or
mouse) into these ports. For more information, see “Installing
a printer, scanner, or other peripheral device” on page 38.
USB 2.0
The rear USB ports may be USB v1.1 or USB v2.0.
Any USB device will work in any USB port.
6
Serial port
Plug a serial device (such as a digital camera) into this port.
For more information, see “Installing a printer, scanner, or other
peripheral device” on page 38.
Parallel port
Plug a parallel device (such as a printer) into this port. For more
information, see “Installing a printer, scanner, or other
peripheral device” on page 38.
TV out jack
(optional)
Plug a television into this jack so you can view your display on
a television using NTSC composite video.
www.gateway.com
Gateway Tower Back
Component
Icon
Description
Modem jack
Plug a modem cable into this jack.
Telephone jack
(optional)
If your modem has a telephone jack, plug the cable for a
telephone into this jack.
Headphone/analog
speakers
(Line out 1) jack
Plug powered, analog front speakers, an external amplifier, or
headphones into this jack. This jack is color-coded lime green.
IEEE 1394 port
(optional)
Plug an IEEE 1394 (also known as Firewire or i.Link) device
(such as a digital video camera) into this 6-pin IEEE 1394 port.
For more information, see “Installing a printer, scanner, or other
peripheral device” on page 38.
Rear out (Line out
2) jack
Plug powered, analog rear speakers or an external amplifier
into this jack. This jack is color-coded black.
Kensington™
lock slot
Secure your computer to an object by connecting a Kensington
cable lock to this slot.
Case cover
shipping screw
Remove this screw before opening the case.
Ethernet (network)
jack
Plug a 10/100 Ethernet network cable or a device (such as a
DSL or cable modem for a broadband Internet connection) into
this jack. For more information, see “Learning about the
Internet” on page 72.
Monitor port
Plug a monitor into this port.
Add-in card
retention
thumbscrew
Remove this screw when adding or replacing add-in cards.
Microphone jack
Plug a microphone into this jack. This jack is color-coded red
or pink.
Digital speakers
(Digital out) jack
Plug digital speakers into this jack. You can also use this jack
for an analog center speaker and subwoofer. This jack is
color-coded orange.
Audio input (Line
in) jack
Plug an external audio input source (such as a stereo) into this
jack so you can record sound on your computer. This jack is
color-coded blue.
www.gateway.com
7
Chapter 1: Checking Out Your Gateway Computer
Gateway Mid Tower Front
Your computer may contain any of the following components.
Access door
5.25-inch drive bay cover
CD/DVD/Recordable drive
CD/DVD eject button
3.5-inch drive bay cover
IEEE 1394 port (optional)
Diskette drive
Diskette eject button
Power button
USB ports
8
www.gateway.com
Gateway Mid Tower Front
Component
Icon
Description
Access door
Open this door to access your drives and other components.
5.25-inch drive bay cover
Remove this cover to install an additional 5.25-inch drive.
CD/DVD/Recordable
drive
Use this drive to listen to audio CDs, install games and
programs, watch DVDs, and store large files onto recordable
CDs and DVDs (depending on drive type). For more
information, see “Using the CD or DVD drive” on page 94.
This drive may be a CD, CD-RW, DVD, DVD/CD-RW, or
DVD-RAM/-R/-RW/CD-RW drive. To identify your drive type
and for more information about your drive, see “Identifying
drive types” on page 94.
CD/DVD eject button
Press this button to open the CD or DVD drive tray. For more
information, see “Using the CD or DVD drive” on page 94.
3.5-inch drive bay cover
Remove this cover to install an additional 3.5-inch drive.
IEEE 1394 port (optional)
Plug an IEEE 1394 (also known as Firewire® or i.Link®)
device (such as a digital video camera) into this 4-pin
IEEE 1394 port. For more information, see “Installing a
printer, scanner, or other peripheral device” on page 38.
Diskette drive
Use this drive to store smaller files on diskettes. For more
information, see “Using the diskette drive” on page 91.
Diskette eject button
Press this button to eject an inserted diskette. For more
information, see “Using the diskette drive” on page 91.
Power button
Press this button to turn the power on or off. You can also
configure the power button to operate in Standby/Resume
mode or Hibernate mode. For more information on changing
the power button setting, see “Changing the power scheme”
on page 162.
USB ports
USB
1.1
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard,
or mouse) into these ports. For more information, see
“Installing a printer, scanner, or other peripheral device” on
page 38.
USB
2.0
The front USB ports are USB v2.0.
Any USB device will work in any USB port.
www.gateway.com
9
Chapter 1: Checking Out Your Gateway Computer
Gateway Mid Tower Back
Your computer may contain any of the following components.
System label
Power connector
Voltage switch
Kensington lock slot
Case cover shipping screw
Microsoft Certificate of Authenticity
PS/2 mouse port
PS/2 keyboard port
USB ports
Serial port
Parallel port
Monitor port
Ethernet (network) jack
USB ports
Microphone jack
Headphone/speakers (Line out) jack
Audio input (Line in) jack
Telephone jack (optional)
Modem jack (optional)
Add-in card retention thumbscrew
10
www.gateway.com
Gateway Mid Tower Back
Component
Icon
Description
System label
Includes your computer’s model and serial number. For
more information, see “Identifying your model” on
page 19.
Power connector
Plug the power cable into this connector.
Voltage switch
Before turning on your computer, make sure that this
switch is in the correct position for the correct power
available. The switch is preset at the factory with the
correct voltage for your area.
In the United States, the utility power is supplied at a
nominal 115 volts at 60 Hz. The power supply should
always be set to this when your computer is operating
in the United States. In other areas of the world, such
as Europe, the utility power is supplied at 230 volts at
50 Hz. If your computer is operating in an environment
such as this, the voltage switch should be moved to 230.
Kensington™ lock slot
Secure your computer to an object by connecting a
Kensington cable lock to this slot.
Case cover shipping
screw
Remove this screw before opening the case.
Microsoft Certificate of
Authenticity
Contains your Windows product key. For more
information, see “Microsoft Certificate of Authenticity” on
page 20.
PS/2 mouse port
Plug a Personal System/2® (PS/2) mouse into this port.
PS/2 keyboard port
Plug a PS/2 keyboard into this port.
USB ports
USB 1.1
USB 2.0
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera,
keyboard, or mouse) into these ports. For more
information, see “Installing a printer, scanner, or other
peripheral device” on page 38.
The rear USB ports may be USB v1.1 or USB v2.0.
Any USB device will work in any USB port.
Serial port
Plug a serial device (such as a digital camera) into this
port. For more information, see “Installing a printer,
scanner, or other peripheral device” on page 38.
www.gateway.com
11
Chapter 1: Checking Out Your Gateway Computer
Component
Icon
Description
Parallel port
Plug a parallel device (such as a printer) into this port.
For more information, see “Installing a printer, scanner,
or other peripheral device” on page 38.
Monitor port
Plug a monitor into this port.
Ethernet (network) jack
Plug a 10/100 Ethernet network cable or a device (such
as a DSL or cable modem for a broadband Internet
connection) into this jack. For more information, see
“Learning about the Internet” on page 72.
Microphone jack
Plug a microphone into this jack. This jack is color-coded
red or pink.
Headphone/analog
speakers (Line out 1) jack
Plug powered, analog front speakers, an external
amplifier, or headphones into this jack. This jack is
color-coded lime green.
Audio input (Line in) jack
Plug an external audio input source (such as a stereo)
into this jack so you can record sound on your computer.
This jack is color-coded blue.
Telephone jack (optional)
If your modem has a telephone jack, plug the cable for
a telephone into this jack.
Modem jack
Plug a modem cable into this jack.
Add-in card retention
thumbscrew
Remove this screw when adding or replacing add-in
cards.
12
www.gateway.com
Gateway Micro Tower Front
Gateway Micro Tower Front
Your computer may contain any of the following components.
CD/DVD eject
button
Power button
Diskette eject
button
Diskette drive
CD/DVD/Recordable
drive
Cover release
handle
IEEE 1394 port
(optional)
USB ports
Removable base
www.gateway.com
13
Chapter 1: Checking Out Your Gateway Computer
Component
Icon
Description
CD/DVD eject button
Press this button to open the CD or DVD drive tray. For more
information, see “Using the CD or DVD drive” on page 94.
CD/DVD/Recordable
drive
Use this drive to listen to audio CDs, install games and
programs, watch DVDs, and store large files onto
recordable CDs and DVDs (depending on drive type). For
more information, see “Using the CD or DVD drive” on
page 94.
This drive may be a CD, CD-RW, DVD, DVD/CD-RW, or
DVD-RAM/-R/-RW/CD-RW drive. To identify your drive type
and for more information about your drive, see “Identifying
drive types” on page 94.
Cover release handle
Press this handle to open the computer cover.
IEEE 1394 port (optional)
Plug an IEEE 1394 (also known as Firewire® or i.Link®)
device (such as a digital video camera) into this 4-pin
IEEE 1394 port. For more information, see “Installing a
printer, scanner, or other peripheral device” on page 38.
Removable base
Install this base when using your computer vertically.
Remove this base when using your computer horizontally
or when accessing components inside the case.
Power button
Press this button to turn the power on or off. You can also
configure the power button to operate in Standby/Resume
mode or Hibernate mode. For more information on
changing the power button setting, see “Changing the
power scheme” on page 162.
Diskette eject button
Press this button to eject an inserted diskette. For more
information, see “Using the diskette drive” on page 91.
Diskette drive
Use this drive to store smaller files on diskettes. For more
information, see “Using the diskette drive” on page 91.
USB ports
14
USB
1.1
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard,
or mouse) into these ports. For more information, see
“Installing a printer, scanner, or other peripheral device” on
page 38.
USB
2.0
The front USB ports are USB v2.0.
Any USB device will work in any USB port.
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Gateway Micro Tower Back
Gateway Micro Tower Back
Your computer may contain any of the following components.
Voltage switch
Power connector
Microsoft
Certificate of
Authenticity
PS/2 mouse port
PS/2 keyboard port
System
label
USB ports
Serial port
Parallel
port
Monitor port
Ethernet
(network) jack
Kensington lock slot
USB ports
Microphone jack
Case cover
shipping screw
Headphone/analog speakers (Line out) jack
Audio input (Line in) jack
Add-in card
retention
thumbscrew
Modem jack
Telephone jack
(optional)
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Chapter 1: Checking Out Your Gateway Computer
Component
Icon
Voltage switch
Description
Before turning on your computer, make sure that this switch
is in the correct position for the correct power available. The
switch is preset at the factory with the correct voltage for
your area.
In the United States, the utility power is supplied at a
nominal 115 volts at 60 Hz. The power supply should always
be set to this when your computer is operating in the United
States. In other areas of the world, such as Europe, the
utility power is supplied at 230 volts at 50 Hz. If your
computer is operating in an environment such as this, the
voltage switch should be moved to 230.
Power connector
Plug the power cable into this connector.
PS/2 mouse port
Plug a Personal System/2® (PS/2) mouse into this port.
PS/2 keyboard port
Plug a PS/2 keyboard into this port.
USB ports
USB
1.1
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard,
or mouse) into these ports. For more information, see
“Installing a printer, scanner, or other peripheral device” on
page 38.
USB
2.0
The rear USB ports may be USB v1.1 or USB v2.0.
Any USB device will work in any USB port.
Serial port
Plug a serial device (such as a digital camera) into this port.
For more information, see “Installing a printer, scanner, or
other peripheral device” on page 38.
Monitor port
Plug a monitor into this port.
Microphone jack
Plug a microphone into this jack. This jack is color-coded
red or pink.
Headphone/analog
speakers (Line out) jack
Plug powered, analog front speakers, an external amplifier,
or headphones into this jack. This jack is color-coded lime
green.
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Gateway Micro Tower Back
Component
Icon
Description
Audio input (Line in) jack
Plug an external audio input source (such as a stereo) into
this jack so you can record sound on your computer. This
jack is color-coded blue.
Modem jack
Plug a modem cable into this jack.
Telephone jack (optional)
If your modem has a telephone jack, plug the cable for a
telephone into this jack.
Microsoft Certificate of
Authenticity
Contains your Windows product key. For more information,
see “Microsoft Certificate of Authenticity” on page 20.
System label
Includes your computer’s model and serial number. For
more information, see “Identifying your model” on page 19.
Parallel port
Plug a parallel device (such as a printer) into this port. For
more information, see “Installing a printer, scanner, or other
peripheral device” on page 38.
Ethernet (network) jack
Plug a 10/100 Ethernet network cable or a device (such as
a DSL or cable modem for a broadband Internet
connection) into this jack. For more information, see
“Learning about the Internet” on page 72.
Add-in card retention
thumbscrew
Remove this screw when adding or replacing add-in cards.
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Chapter 1: Checking Out Your Gateway Computer
Desktop to tower conversion
You can convert your Gateway Micro Tower case from desktop to tower
configuration using the accessory base included with your system. For more
information, see “Closing the case” on page 246.
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Identifying your model
Identifying your model
Important
The labels shown in this section are for informational
purposes only. Label information varies by model, features
ordered, and location.
Gateway model number
The label on the back of your computer case contains information that
identifies your computer model. The label also contains your serial number.
Gateway Technical Support will need this information if you call for assistance.
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Chapter 1: Checking Out Your Gateway Computer
Gateway serial number
You can locate the Gateway serial number:
■
Printed on a white sticker on the front or top of your computer case.
■
Printed on the customer invoice that came with your computer. The
invoice also contains your customer ID number.
■
Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then
click View product serial number.
Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the back or side of your
computer case includes the product key code for your operating system.
20
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Finding your specifications
Finding your specifications
For more information about your computer, such as memory size, memory type,
and hard drive size, go to the My Computer Info link in HelpSpot or visit Gateway’s
eSupport page at support.gateway.com. The eSupport page also has links to
additional Gateway documentation and detailed specifications.
In Windows XP, view your computer’s serial number or check your
specifications by clicking Start, Help and Support, then clicking My Computer Info.
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Chapter 1: Checking Out Your Gateway Computer
You can also find out more about your computer at the Gateway eSupport site.
Visit support.gateway.com.
Take a guided
tour of the
eSupport site
To see an overview of the eSupport Web site, click Take a Tour. The tour guides
you through the available features.
For more information, see “Using eSupport” on page 46.
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Accessories
Accessories
Gateway offers various accessories that can help you make the most of using
your computer. To order accessories, visit the Accessory Store at
accessories.gateway.com.
Networking kit
With a networking kit, you can network (link), two or more computers in your
home. After you have set up a “home” network, you can access the files, drives,
and printers on linked computers, play multiplayer games, and even share one
Internet connection.
Two types of networking kits are available. Wireless networking kits use radio
frequency to link your computers wirelessly. Ethernet networking kits use
network cabling to link your computers.
Imaging equipment
A digital camera lets you take pictures that you can view and edit on your
computer.
A digital video camera lets you take videos that you can view edit on your
computer.
A scanner copies an image, such as a graphic or document, then stores the copy
in a file. You can view and edit scanner files on your computer.
You can attach your digital photographs or scanned images to e-mail messages
or post them on a Web site.
Printers
You can attach almost any type of printer to your computer. The most common
types are inkjet and laser printers, which print in color or in black and white.
For more information about attaching a printer to your computer, see
“Installing a printer, scanner, or other peripheral device” on page 38.
Inkjet printers and cartridges are relatively inexpensive, but they are slower than
laser printers. Using an inkjet color printer, you can print pictures, banners,
and greeting cards, as well as documents.
Laser printers and cartridges are more expensive, but they usually print much
faster than inkjet printers. Laser printers are better than inkjet printers when
you are printing large documents.
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Chapter 1: Checking Out Your Gateway Computer
Storage Devices
If you need additional storage space or you want to back up your files, you
can add storage devices to you computer.
With a recordable CD or DVD drive, you can free up hard drive space by backing
up files, then removing them from your hard drive. Writable CDs can hold as
much as 700 MB of data. Writable DVDs can hold as much as 4.7 GB of data.
For more information about using recordable drives, see “Using a recordable
drive” on page 111.
Iomega Zip drives, like diskette drives, use disks to store data. Zip disks can store
100 MB, 250 MB, or 750 MB of data. You can use a Zip drive to back up files
you do not use so you can remove them from your hard drive. Zip drives also
provide an easy way to transfer files between computers (if both computers have
internal Zip drives or if you have one external, portable Zip drive).
If you need to back up your entire system, you probably need a tape backup
(TBU) drive. TBU drives, like tape recorders, use magnetic tape cartridges to store
data. Tape drive cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of
data.
If you want to increase your internal storage space, try adding a second hard
drive or replacing your existing hard drive with a larger drive. For more
information about installing a larger drive, see “Upgrading Your Computer” on
page 219.
Memory
Large programs, such as multimedia games or graphics programs, use a lot of
memory. If your programs are running more slowly than you think they should,
try adding more memory. For more information, see “Installing memory” on
page 261.
Uninterruptible power supplies
A standby, uninterruptible power supply (UPS) protects your computer from
data loss during a total power failure. A UPS uses a battery to keep your
computer running temporarily during a power failure so you can save your work
and shut down your computer correctly. A UPS may also provide protection
from power surges. For information about setting up a UPS, see “Setting up an
uninterruptible power supply” on page 166.
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Getting Started
2
This chapter provides basic information about your
Gateway computer. Read this chapter to find out how to:
■
Use your computer safely
■
Start and turn off your computer
■
Use the keyboard
■
Use the mouse
■
Install peripheral devices
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Chapter 2: Getting Started
Working safely
Before using your computer, read the following recommendations for setting
up a safe and comfortable work area and avoiding discomfort and strain.
Top of screen is not
higher than eye level
Screen is
perpendicular to
your line of sight
Hands and
arms are
parallel to
the floor
Feet are flat on the floor
Reducing eye strain
Sunlight or bright indoor lighting should not reflect on the monitor screen or
shine directly into your eyes.
26
■
Position the computer desk and monitor so you can avoid glare on your
screen and light shining directly into your eyes. Reduce glare by installing
shades or curtains on windows, and by installing a glare screen filter on
your monitor.
■
Use soft, indirect lighting in your work area. Do not use your computer
in a dark room.
■
Avoid focusing your eyes on your computer screen for long periods of time.
Look away from your computer occasionally, and try to focus on distant
objects.
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Working safely
Setting up your computer desk and chair
When you are setting up your computer desk and chair, make sure that the
desk is the appropriate height and the chair helps you maintain good posture.
■
Select a flat surface for your computer desk.
■
Adjust the height of the computer desk so your hands and arms are
positioned parallel to the floor when you use the keyboard and mouse. If
the desk is not adjustable or is too tall, consider using a keyboard drawer.
■
Use an adjustable chair that is comfortable, distributes your weight evenly,
and keeps your body relaxed.
■
Position your chair so the keyboard is at or slightly below the level of your
elbow. This position lets your shoulders relax while you type.
■
Adjust the chair height, adjust the forward tilt of the seat, or use a footrest
to distribute your weight evenly on the chair and relieve pressure on the
back of your thighs.
■
Adjust the back of the chair so it supports the lower curve of your spine.
You can use a pillow or cushion to provide extra back support.
Setting up your computer and computer
accessories
■
Set up the monitor so the top is no higher than eye level, the monitor
controls are within reach, and the screen is tilted to be perpendicular to
your line of sight.
■
Place your keyboard and mouse at a comfortable distance. You should be
able to reach them without stretching.
■
Set paper holders at the same height and distance as the monitor.
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Chapter 2: Getting Started
Sitting at your computer
■
Avoid bending, arching, or angling your wrists. Make sure that they are
in a relaxed position when you type.
■
Do not slouch forward or lean far back. Sit with your back straight so your
knees, hips, and elbows form right angles when you work.
■
Take breaks to stand and stretch your legs.
■
Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive
strain
28
■
Vary your activities to avoid excessive repetition.
■
Take breaks to change your position, stretch your muscles, and relieve your
eyes.
■
Find ways to break up the work day, and schedule a variety of tasks.
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Protecting from power source problems
Protecting from power source
problems
During a power surge, the voltage level of electricity coming into your computer
can increase to far above normal levels and cause data loss or system damage.
Protect your computer and peripheral devices by connecting them to a surge
protector, which absorbs voltage surges and prevents them from reaching your
computer.
Warning
High voltages can enter your computer through both the
power cord and the modem connection. Protect your
computer by using a surge protector. If you have a
telephone modem, use a surge protector that has a
modem jack. If you have a cable modem, use a surge
protector that has an antenna/cable TV jack. During an
electrical storm, unplug both the surge protector cord and
the modem and network cables.
An uninterruptable power supply (UPS) supplies battery power to your computer
during a power failure. Although you cannot run your computer for an
extended period of time with a UPS, a UPS lets you run your computer long
enough to save your work and shut down your computer normally. For more
information about using a UPS, see “Setting up an uninterruptible power
supply” on page 166.
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Chapter 2: Getting Started
Starting your computer
To start your computer:
30
1
2
3
4
Connect the cables to your computer using the setup poster.
5
Turn on any peripheral devices, such as printers or scanners, and see the
documentation that came with the device for setup instructions.
Turn on the monitor.
Turn on your computer and speakers.
If you are starting your computer for the first time, follow the on-screen
instructions to set up your computer.
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Turning off your computer
Turning off your computer
Tips & Tricks
When you turn off your computer, certain components in
the power supply and system board remain energized. In
order to remove all electrical power from your computer,
unplug the power cord and modem cable from the wall
outlets. We recommend disconnecting the power cord and
modem cable when your computer will not be used for long
periods.
To turn off your computer in Windows XP:
1
Click Start, then click Turn Off Computer. The Turn Off Computer dialog box
opens.
2
Click Turn Off. Windows shuts down and turns off your computer.
Important
If for some reason you cannot use the Turn Off Computer
option in Windows to turn off your computer, press and
hold the power button for about five seconds, then
release it.
To turn off your computer in Windows 2000:
1
2
Click Start, then click Shut Down. The Shut Down Windows dialog box opens.
3
Click OK. Windows shuts down and turns off your computer.
Click the arrow button to open the What do you want your computer to do
list, then click Shut down.
Important
If for some reason you cannot use the Shut Down option
in Windows to turn off your computer, press and hold the
power button for about five seconds, then release it.
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Chapter 2: Getting Started
Restarting (rebooting) your
computer
If your computer does not respond to keyboard or mouse input, you may have
to close programs that are not responding. If closing unresponsive programs
does not restore your computer to normal operation, you may have to restart
(reboot) your computer.
To close unresponsive programs and restart your computer:
1
Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window
opens.
2
3
4
Click the Applications tab, then click the program that is not responding.
Close the program by clicking End Task.
If your computer does not respond, turn it off, wait ten seconds and turn
it on again.
Important
32
If your computer does not turn off, press and hold the
power button for about five seconds, then release it.
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Multifunction keyboard
Multifunction keyboard
Function keys
Windows keys
Navigation keys
Application
key
Directional
keys
Indicators
Numeric
keypad
Press these
keys...
To...
Function keys
Start program actions. Each program uses different function keys for different
purposes. See the program documentation to find out more about the
function key actions.
Navigation keys
Press these keys to move the cursor to the beginning of a line, to the end
of a line, up the page, down the page, to the beginning of a document, or
to the end of a document.
Indicators
Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated.
Press the corresponding key to activate the function.
Windows keys
Press this key to open the Windows Start menu. This key can also be used
in combination with other keys to open utilities like F (Search utility), R (Run
utility), and E (Explorer utility).
Application key
Access shortcut menus and help assistants in Windows.
Directional keys
Move the cursor up, down, right, or left.
Numeric keypad
Use these keys to type numbers when the numeric keypad (NUM LOCK) is
turned on.
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Chapter 2: Getting Started
Special-function buttons
Previous
Stop
Play/Pause
Next
Volume down
Mute
Volume up
Special-function buttons
Icons
Shopping cart
Shortcut
Help
E-mail
Internet
Press to...
Previous
Return to the previous CD track or DVD chapter.
Play/Pause
Start or pause the play of the CD or DVD.
Stop
Stop the play of CD or DVD.
Next
Move to the next CD track or DVD chapter.
Volume down
Decrease the volume.
Volume up
Increase the volume.
Mute
Turn off all sound.
Shortcut
Open the program you assign to this button (by default
it is set to open the My Documents folder). For
instructions on how to customize this programmable
button, see “Programming the multifunction keyboard” on
page 156.
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Multifunction keyboard
Special-function buttons
Icons
Press to...
Shopping cart
Open an Internet shopping site. You can customize this
button to open another program. For instructions, see
“Programming the multifunction keyboard” on page 156.
E-mail
Open your e-mail program. You can customize this
button to open another program. For instructions, see
“Programming the multifunction keyboard” on page 156.
Help
Open online help. You can customize this button to open
another program. For instructions, see “Programming the
multifunction keyboard” on page 156.
Internet
Open your Web browser. You can customize this button
to open another program. For instructions, see
“Programming the multifunction keyboard” on page 156.
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Chapter 2: Getting Started
Mouse
The mouse is a device that controls the pointer movement on the computer
screen. This illustration shows the standard mouse.
Right button
Left button
Scroll wheel
As you move the mouse, the pointer (arrow) on the screen moves in the same
direction.
You can use the left and right buttons on your mouse to select objects on the
screen.
You can use the scroll wheel on the mouse to move through a document. This
feature is not available in all programs.
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Mouse
Using the mouse
To...
Do this...
Move the pointer
on the computer
screen
Move the mouse around on the mouse
pad. If you run out of space on your
mouse pad and need to move the pointer
farther, pick up the mouse, set it down in
the middle of the mouse pad, then
continue moving the mouse.
Select an object on
the computer
screen
Position the pointer over the object.
Quickly press and release the left mouse
button once. This action is called
clicking.
click
Start a program or
open a file or folder
Position the pointer over the object.
Quickly press and release the left mouse
button twice. This action is called
double-clicking.
click,
click
Access a shortcut
menu or find more
information about
an object on the
computer screen
Move an object on
the computer
screen
click
click
and drag
Position the pointer over the object.
Quickly press and release the right
mouse button once. This action is called
right-clicking.
Position the pointer over the object.
Press the left mouse button and hold it
down. Move (drag) the object to the
appropriate part of the computer screen.
Release the button to drop the object
where you want it.
For instructions on how to adjust the double-click speed, pointer speed,
right-hand or left-hand configuration, and other mouse settings, see “Changing
the mouse settings” on page 155.
For instructions on how to clean the mouse, see “Cleaning the mouse” on
page 207.
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Chapter 2: Getting Started
Installing a printer, scanner, or
other peripheral device
Important
Before you install a printer, scanner, or other peripheral
device, see the device documentation and installation
instructions.
Your computer has one or more of the following ports: IEEE 1394, Universal
Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral
devices such as printers, scanners, and digital cameras to your computer. For
more information about port locations, see “Checking Out Your Gateway
Computer” on page 1.
IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means
that your computer will usually recognize such a device whenever you plug it
into the appropriate port. When you use an IEEE 1394 or USB device for the
first time, your computer will prompt you to install any software the device
needs. After doing this, you can disconnect and reconnect the device at any
time.
Parallel and serial port devices are not plug-and-play. See the device
documentation for detailed information and installation instructions.
Help and
Support
For more information about installing peripheral devices in
Windows XP, click Start, then click Help and Support.
Type the keyword installing devices in the HelpSpot
Search box
, then click the arrow.
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Getting Help
3
This chapter tells you about additional information
resources available to help you use your computer. Read
this chapter to learn how to access:
■
HelpSpot™
■
Online help
■
Gateway Web site
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Chapter 3: Getting Help
HelpSpot
Your computer may include HelpSpot, an easily accessible collection of help
information, troubleshooters, instructional videos, and automated support. Use
HelpSpot to answer questions about Windows and to help you quickly discover
and use the many features of your Gateway computer. HelpSpot also has an
area called Contact Gateway that helps you find the right resource at Gateway
to answer your questions or help solve your problems.
To start HelpSpot:
■
Click Start, then click Help and Support. HelpSpot opens.
If this is the first time you have started HelpSpot, you may experience a
brief wait while HelpSpot builds the help database, then HelpSpot displays
an introductory video.
40
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HelpSpot
You can find help information by clicking a link, performing a search, or
browsing the index. To learn about using your Gateway computer, your mouse,
and other tasks, click the Using your computer link on the HelpSpot main page.
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Chapter 3: Getting Help
Searching for a topic
To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search
box located at the top of any HelpSpot screen, then click the arrow
button.
Search box
Search results
header
Search results
headers
For each search, you receive the following search result types:
■
Suggested Topics - These topics are located in HelpSpot and are relevant
to your search topic.
■
Full-text Search Matches - These topics are located in HelpSpot and contain
the words you entered in the Search box.
■
Microsoft Knowledge Base - These topics are located on the Microsoft Web
site and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.
■
Gateway.com Search - These topics are located on the Gateway Web site
and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.
To view a list of your search results, click the results header for the type of results
you want to view.
To view a topic, click the topic name in the Search Results list.
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HelpSpot
HelpSpot videos
HelpSpot contains several short videos to help introduce you to new concepts
or show you how to perform various tasks.
To play a HelpSpot video:
■
To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home
page, then click a video title. The video plays.
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Chapter 3: Getting Help
Online help
Many programs provide information online so you can research a topic or learn
how to perform a task while you are using the program. You can access most
online help information by selecting a topic from a Help menu or by clicking
a Help button.
You can search for information by viewing the help contents, checking the
index, searching for a topic or keyword, or browsing through the online help.
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Gateway Web site
Gateway Web site
Gateway's online support is available 24 hours per day, 7 days per week and
provides the most current drivers, product specifications, tutorials, and
personalized information about your system. Visit the Gateway eSupport
Web site at support.gateway.com. For more information about connecting to
the Internet, see “Using the Internet” on page 71.
Take a guided
tour of the
eSupport site
To see an overview of the eSupport Web site, click Take a Tour. The tour guides
you through the available features.
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Chapter 3: Getting Help
Using eSupport
The eSupport site is divided into four major areas:
■
Support Home
■
Downloads
■
Contact Us
■
Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into
the My System Information box, then click GO, or click Look up my serial number
for me. For more information, see “Finding your specifications” on page 21.
The Support Information link lets you access product documentation,
specifications, and manuals. By entering your serial number, you get specific
documents related to your system. You can also browse through the reference
area to locate an article specific to the question you have.
The Tutorials link lets you access an extensive library of how-to articles and
videos on topics such as making audio CDs and installing a hard drive.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your system.
Click All Downloads to walk through a step-by-step wizard to locate your drivers.
For more information, see “Updating device drivers” on page 213.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician,
including chat and e-mail. Click Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see “Telephone
numbers” on page 298.
Account Info tab
The Account Info tab contains support for non-technical issues, like the status
of your order or changing your account address.
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Windows Basics
4
Read this chapter to learn how to:
■
Use the Windows desktop
■
Manage files and folders
■
Work with documents
■
Use shortcuts
47
Chapter 4: Windows Basics
About the Windows environment
After your computer starts, the first screen you see is the Windows desktop. The
desktop is like the top of a real desk. Think of the desktop as your personalized
work space where you open programs and perform other tasks.
Your desktop may be different from this example, depending on how your
computer is set up.
Help and
Support
For more information about the Windows XP desktop, click
Start, then click Help and Support.
Type the keyword Windows desktop in the HelpSpot
Search box
, then click the arrow.
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Using the desktop
Using the desktop
The desktop contains the taskbar, the Start button, and the Recycle Bin icon.
Desktop elements
Description
The taskbar is the bar at the bottom of the computer display containing the
Start button on the left and a clock on the right. Other buttons on the taskbar
represent programs that are running.
Click a program’s button on the taskbar to open the program’s window.
The Start button provides access to programs, files, help for Windows and
other programs, and computer tools and utilities.
Click the Start button, then open a file or program by clicking an item on
the menu that opens.
The Recycle Bin is where files, folders, and programs that you discarded
are stored. You must empty the Recycle Bin to permanently delete them from
your computer. For instructions on how to use the Recycle Bin, see “Deleting
files and folders” on page 59.
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Chapter 4: Windows Basics
Using the Start menu
You can start programs, open files, customize your system, get help, search for
files and folders, and more using the Start menu.
To use the Start menu:
50
1
Click the Start button on the lower left of the Windows desktop. The Start
menu opens showing you the first level of menu items.
2
Click All Programs or Programs to see all programs and files in the Start
menu. When you move the mouse pointer over any menu item that has
an arrow next to it, another menu, called a submenu, opens and reveals
related files, programs, or commands.
3
Click a file or program to open it.
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Using the desktop
Help and
Support
For more information about the Windows XP Start menu,
click Start, then click Help and Support.
Type the keyword Windows Start menu in the HelpSpot
Search box
, then click the arrow.
Adding icons to the desktop
You may want to add an icon (shortcut) to the desktop for a program that you
use frequently.
To add icons to the desktop:
1
2
Click Start, then click All Programs.
3
Click Send To, then click Desktop (create shortcut). A shortcut icon for that
program appears on the desktop.
Right-click (press the right mouse button) the program that you want to
add to the desktop.
Help and
Support
For more information about desktop icons in Windows XP,
click Start, then click Help and Support.
Type the keyword desktop icons in the HelpSpot Search
box
, then click the arrow.
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Chapter 4: Windows Basics
Identifying window items
When you double-click the icon for a drive, folder, file, or program, a window
opens on the desktop. This example shows the Local Disk (C:) window, which
opens after you double-click the Local Disk (C:) icon in the My Computer window.
Title bar
Menu bar
Close
Maximize
Minimize
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Identifying window items
Every program window looks a little different because each has its own menus,
icons, and controls. Most windows include these items:
Window item
Description
The title bar is the horizontal bar at the top
of a window that shows the window title.
Clicking the minimize button reduces the
active window to a button on the taskbar.
Clicking the program button in the taskbar
opens the window again.
Clicking the maximize button expands the
active window to fit the entire computer
display. Clicking the maximize button again
restores the window to its former size.
Clicking the close button closes the active
window or program.
Clicking an item on the menu bar starts an
action such as Print or Save.
Help and
Support
For more information about windows in Windows XP, click
Start, then click Help and Support.
Type the keyword window in the HelpSpot Search box
, then click the arrow.
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Chapter 4: Windows Basics
Working with files and folders
You can organize your files and programs to suit your preferences much like
you would store information in a file cabinet. You can store these files in folders
and copy, move, and delete the information just as you would reorganize and
throw away information in a file cabinet.
Viewing drives
Drives are like file cabinets because they hold files and folders. A computer
almost always has more than one drive. Each drive has a letter, usually Local
Disk (C:) for the hard drive and 3½ Floppy (A:) for the diskette drive. You may
also have more drives such as a CD, DVD, or recordable drive.
To view the drives on your computer:
■
In Windows XP, click Start, then click My Computer on the Start menu.
- OR In Windows 2000, double-click the My Computer icon on the desktop.
Drives
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Working with files and folders
To see the files and folders on a drive:
■
Double-click the drive icon. If you do not see the contents of a drive after
you double-click its icon, click Show the contents of this drive.
Help and
Support
For more information about files and folders in
Windows XP, click Start, then click Help and Support.
Type the keyword files and folders in the HelpSpot
Search box
, then click the arrow.
Creating folders
Folders are much like the folders in a file cabinet. They can contain files and
other folders.
Files are much like paper documents—letters, spreadsheets, and pictures—that
you keep on your computer. In fact, all information on a computer is stored
in files.
Folders
Files
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Chapter 4: Windows Basics
To create a folder:
1
In Windows XP, click Start, then click My Computer on the Start menu.
- OR In Windows 2000, double-click the My Computer icon on the desktop.
2
Double-click the drive where you want to put the new folder. Typically,
Local Disk (C:) is your hard drive and 3½ Floppy (A:) is your diskette drive.
If you do not see the contents of the drive, click Show the contents of this
drive.
3
If you want to create a new folder inside an existing folder, double-click
the existing folder. If you do not see the contents of the drive or folder,
click Show the contents of this drive or Show the contents of this folder.
4
5
Click File, New, then click Folder. The new folder is created.
Type a name for the folder, then press ENTER. The new folder name appears
by the folder icon.
Help and
Support
For more information about creating files and folders in
Windows XP, click Start, then click Help and Support.
Type the keyword creating files and folders in the
HelpSpot Search box
, then click
the arrow.
For information about renaming folders, see “Shortcuts” on page 69.
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Working with files and folders
Copying and moving files and folders
The skills you need to copy and move files are called copying, cutting, and pasting.
When you copy and paste a file or folder, you place a copy of the file or folder
on the Windows clipboard, which temporarily stores it. Then, when you decide
what folder you want the copy to go in (the destination folder), you paste it there.
When you cut and paste a file or folder, you remove the file or folder from its
original location and place the file or folder on the Windows clipboard. When
you decide where you want the file or folder to go, you paste it there.
Important
The clipboard stores whatever you cut or copy until you cut
or copy again. Then the clipboard contains the new
information only. Therefore, you can paste copies of a file
or folder into more than one place, but as soon as you copy
or cut a different file or folder, the original file or folder is
deleted from the clipboard.
To copy a file or folder to another folder:
1
Locate the file or folder you want to copy. For more information, see
“Viewing drives” on page 54 and “Searching for files” on page 62.
2
Right-click (press the right mouse button) the file or folder that you want
to copy. A pop-up menu opens on the desktop.
3
4
5
6
Click Copy on the pop-up menu.
Open the destination folder.
With the pointer inside the destination folder, right-click.
Click Paste. A copy of the file or folder appears in the new location.
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Chapter 4: Windows Basics
To move a file or folder to another folder:
1
Locate the file or folder you want to move. For more information, see
“Viewing drives” on page 54 and “Searching for files” on page 62.
2
Right-click (press the right mouse button) the file or folder that you want
to move. A pop-up menu opens on the desktop.
3
4
5
6
Click Cut on the pop-up menu.
Open the destination folder.
With the pointer inside the destination folder, right-click.
Click Paste. The file or folder you moved appears in its new location and
is removed from its old location.
Help and
Support
For more information about copying files and folders or
moving files and folders in Windows XP, click Start, then
click Help and Support.
Type the keyword copying files and folders or moving
files and folders in the HelpSpot Search box
, then click the arrow.
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Working with files and folders
Deleting files and folders
When you throw away paper files and folders, you take them from the file
cabinet and put them in a trash can. Eventually the trash can is emptied.
In Windows, you throw away files and folders by first moving them to the
Windows trash can, called the Recycle Bin, where they remain until you decide
to empty the bin.
You can recover any file in the Recycle Bin as long as the bin has not been
emptied.
To delete files or folders:
1
In My Computer or Windows Explorer, click the files or folders that you
want to delete. For instructions on how to select multiple files and folders,
see “Shortcuts” on page 69.
If you cannot find the file you want to delete, see “Searching for files” on
page 62.
2
Click File, then click Delete. Windows moves the files and folders to the
Recycle Bin.
Help and
Support
For more information about deleting files and folders in
Windows XP, click Start, then click Help and Support.
Type the keyword deleting files and folders in the
HelpSpot Search box
, then click
the arrow.
To recover files or folders from the Recycle Bin:
1
Double-click the Recycle Bin icon. The Recycle Bin window opens and lists
the files and folders you have thrown away since you last emptied it.
2
Click the files or folders that you want to restore. For instructions on how
to select multiple files and folders, see “Shortcuts” on page 69.
3
Click File, then click Restore. Windows returns the deleted files or folders
to their original locations.
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Chapter 4: Windows Basics
To empty the Recycle Bin:
Caution
Emptying the Recycle Bin permanently erases any files or
folders in the bin. These files cannot be restored.
1
Double-click the Recycle Bin icon on the desktop. The Recycle Bin window
opens.
2
Click File, then click Empty Recycle Bin. Windows asks you if you are sure
that you want to empty the bin.
3
Click Yes. Windows permanently deletes all files in the Recycle Bin.
Help and
Support
For more information about emptying the Recycle Bin in
Windows XP, click Start, then click Help and Support.
Type the keyword emptying Recycle Bin in the HelpSpot
Search box
, then click the arrow.
Browsing for files and folders
A file or folder that you need is rarely right on top of your Windows desktop.
It is usually on a drive inside a folder that may be inside yet another folder,
and so on.
Windows drives, folders, and files are organized in the same way as a real file
cabinet in that they may have many levels (usually many more levels than a
file cabinet, in fact). So you usually will have to search through levels of folders
to find the file or folder that you need. This is called browsing.
To browse for a file:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon on the desktop. The
My Computer window opens.
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Working with files and folders
2
Double-click the drive or folder that you think contains the file or folder
that you want to find. If you do not see the contents of a folder, click Show
the contents of this drive or Show the contents of this folder.
3
Continue double-clicking folders and their subfolders until you find the
file or folder you want.
Help and
Support
For more information about browsing for files and folders
in Windows XP, click Start, then click Help and Support.
Type the keyword files and folders in the HelpSpot
Search box
, then click the arrow.
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Chapter 4: Windows Basics
Searching for files
If you are looking for a particular file or folder or a set of files or folders that
have characteristics in common, but you do not remember where they are
stored on your hard drive, you can use the Search utility to search by:
■
Name or part of a name
■
Creation date
■
Modification date
■
File type
■
Text contained in the file
■
Time period in which it was created or modified
You can also combine search criteria to refine searches.
Files and folders found using this utility can be opened, copied, cut, renamed,
or deleted directly from the list in the results window.
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Searching for files
Using the Windows Search utility
To find files and folders using the Search utility:
1
In Windows XP, click Start, then click Search. The Search Results window
opens. Click All files and folders.
- OR In Windows 2000, click Start, Search, then click For Files or Folders. The
Search Results window opens.
2
If you want to search by file or folder name, type in all or part of the file
or folder name in the name box in the left pane of the window.
■
If you type all of the name, Search will list all files and folders of that
name.
■
If you type part of the name, Search will list all of the file and folder
names containing the letters you typed.
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Chapter 4: Windows Basics
3
Click Search or Search Now. When the search is completed, Windows lists
the files and folders whose names contain the text that you searched for.
4
Open a file, folder, or program by double-clicking the name in the list.
Help and
Support
For more information about searching for files and folders
in Windows XP, click Start, then click Help and Support.
Type the keyword searching in the HelpSpot Search box
, then click the arrow.
Using advanced search options
Search can find files meeting more criteria than file name. You can narrow your
search by selecting the search options that you want. You can search by the:
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■
Date the file was created or modified.
■
Size of the file.
■
Type of file, such as a program or a text document.
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Working with documents
Working with documents
Computer documents include word processing files, spreadsheet files, or other
similar files. The basic methods of creating, saving, opening, and printing a
document apply to most of these types of files.
The following examples show how to create, save, open, and print a document
using Microsoft® WordPad. Similar procedures apply to other programs such
as WordPerfect, Microsoft Word, and Microsoft Excel.
For more information about using a program, click Help on its menu bar.
Creating a new document
To create a new document:
1
Click Start, All Programs, Accessories, then click WordPad. Microsoft
WordPad starts and a blank document opens.
2
Begin composing your document. Use the menus and toolbar buttons at
the top of the window to format the document.
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Chapter 4: Windows Basics
Saving a document
After you create a document, you need to save it if you want to use it later.
To save a document:
1
Click File, then click Save. The Save As dialog box opens.
Save in
list
File
name
2
Click the arrow button to open the Save in list, then click the folder where
you want to save the file. If you do not see the folder you want, browse
through the folders listed below the Save in list.
3
4
Type a new file name in the File name box.
Click Save.
Help and
Support
For more information about saving documents in
Windows XP, click Start, then click Help and Support.
Type the keyword saving in the HelpSpot Search box
, then click the arrow.
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Working with documents
Opening a document
To view, revise, or print an existing document, first you need to open it. Open
the document in the program that it was created in.
To open a document:
1
2
3
Start the program.
Click File, then click Open.
Click the arrow button to open the Look in list, then click the folder you
want to open. If you do not see the folder you want, browse through the
folders listed below the Look in list.
Look in
list
4
Double-click the document file name. The document opens.
Help and
Support
For more information about opening documents in
Windows XP, click Start, then click Help and Support.
Type the keyword opening files in the HelpSpot Search
box
, then click the arrow.
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Chapter 4: Windows Basics
Printing a document
To print a document, you must have a printer connected to your computer or
have access to a network printer. For more information about installing or using
your printer, see the printer documentation.
To print a document:
1
2
3
4
Make sure that the printer is turned on and loaded with paper.
Start the program and open the document.
Click File, then click Print. The Print dialog box opens.
Set the print options, then click OK. The document prints.
Help and
Support
For more information about printing documents in
Windows XP, click Start, then click Help and Support.
Type the keyword printing in the HelpSpot Search box
, then click the arrow.
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Shortcuts
Shortcuts
The following table shows a few shortcuts that you can use in Windows and
almost all programs that run in Windows. For more information on shortcuts,
see your Windows or program documentation.
To...
Do this...
Copy a file, folder, text, or graphic
Click the item, then press CTRL + C.
Cut a file, folder, text, or graphic
Click the item, then press CTRL + X.
Paste a file, folder, text, or graphic
Click inside the folder or window where you want to paste
the object, then press CTRL + V.
Select multiple items in a list or window
Click the first item, press and hold down the CTRL key,
then click each of the remaining items.
Select multiple adjacent items in a list
or window
Click the first item in the list, press and hold down the
SHIFT key, then click the last item in the list.
Permanently delete a file or folder
Click the file or folder, then press SHIFT + DELETE. The
file or folder is permanently deleted. The file or folder is
not stored in the Recycle Bin.
Rename a file or folder
Click the file or folder, press F2, type the new name, then
press ENTER.
Close the active window or program
Press ALT + F4.
Switch to a different file, folder, or
running program
Press ALT + TAB.
Help and
Support
For more information about Windows keyboard shortcuts
in Windows XP, click Start, then click Help and Support.
Type the keyword Windows keyboard shortcuts in the
HelpSpot Search box
, then click
the arrow.
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Chapter 4: Windows Basics
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Using the Internet
5
This chapter provides information about the Internet and
the World Wide Web. Read this chapter to learn how to:
■
Set up and access an Internet account using
America Online®
■
Connect to a Web site using a browser
■
Download files from the Internet
■
Send and receive e-mail using America Online
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Chapter 5: Using the Internet
Learning about the Internet
The Internet is a worldwide network of computers linked together to provide
information to people everywhere. The two most popular services on the
Internet are e-mail and the World Wide Web. You can access this network by
connecting your computer to a telephone, DSL (Digital Subscriber Line), or
cable line and signing up with an Internet service provider (ISP).
Cable and DSL modems, a connection known as broadband, use your TV cable
or special telephone lines to connect to your ISP and access the Internet. Cable
and DSL modems connect to your computer through an Ethernet jack and
provide a faster connection speed than a standard telephone modem.
Important
To locate the modem or Ethernet jack, see “Checking Out
Your Gateway Computer” on page 1.
Internet Servers
store information so other
computers can access it
from the Internet.
Your computer
connects to the
Internet through
an ISP.
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ISP Servers
let you connect to
the Internet and
access your e-mail
messages.
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Learning about the Internet
If you want to access the Internet you need:
■
A modem – a device that connects your computer to other computers or
servers using a telephone, DSL, or cable line.
■
An Internet service provider – a company that provides access to the
Internet through an ISP server. When you connect to an ISP, the ISP server
lets you access the Internet and your e-mail messages.
■
A Web browser – a program that displays information from the World Wide
Web.
■
An e-mail program – a program that lets you create, send, and receive
e-mail messages over the Internet.
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Chapter 5: Using the Internet
Setting up an Internet account
Before you can view the information on the World Wide Web, you need to set
up an Internet account with an Internet service provider (ISP). If you have
chosen America Online as an ISP, follow these instructions to set up and connect
to your account. To set up a different ISP service or to transfer an existing
account to this computer, contact the ISP directly.
If you set up an account with America Online, an Internet e-mail address is
created for you. After completing the setup, you are ready to access the Internet.
To set up an Internet account with America Online:
1
2
Click Start, All Programs, then click America Online.
Follow the on-screen instructions. After setting up your account, you can
connect to the Internet and access your e-mail services.
Accessing your Internet account
To connect to your America Online Internet account:
1
2
Click Start, All Programs, then click America Online.
Complete the member name and password information, then click
Connect. Your computer dials the Internet account telephone number. After
connecting, the Welcome window opens.
If you are using a service other than America Online, check with your ISP for
the correct procedure for connecting.
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Setting up an Internet account
To disconnect from your America Online Internet account:
■
Click X in the top-right corner of the America Online window. Your
computer disconnects from the Internet.
Important
Make sure that your computer disconnects correctly from
your Internet account. If you do not have an “unlimited
hours” ISP account, you may have to pay for the time that
you are connected, even if you are not at your computer.
If you are using a service other than America Online, check with your ISP for
the correct procedure for disconnecting.
Help and
Support
For general information about using Internet accounts in
Windows XP, click Start, then click Help and Support.
Type the keyword ISP in the HelpSpot Search box
, then click the arrow.
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Chapter 5: Using the Internet
Using the World Wide Web
The World Wide Web is a multimedia window to the Internet that gives you
access to millions of information sources.
Information on the Web comes to you on Web pages, which are electronic
documents that you view using a Web page display program called a browser.
You can use any of the commercially available Web browsers, like Microsoft
Internet Explorer (which comes installed on your new computer), Netscape
Navigator, or the browser built into America Online.
Web pages can contain text, animations, music, and other multimedia features.
A group of related Web pages is called a Web site. You can access Web sites to
shop, track investments, read the news, download programs, and much more.
You can explore a Web site or visit other Web sites by clicking areas on a Web
page called links or hyperlinks. A link may be colored or underlined text, a
picture, or an animated image. You can identify a link by moving the mouse
pointer over it. If the pointer changes to a hand, the item is a link.
To learn more about using the Web browser features, click Help in the menu bar.
Link
Web
page
Linked Web
page
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Using the World Wide Web
Connecting to a Web site
After you set up an account with an Internet service provider (ISP) such as
America Online, you can access the many information sources on the World
Wide Web.
To connect to a Web site:
1
Connect to your Internet account. After your computer connects, a default
opening page or welcome screen opens.
2
To go to a different Web site, type the address (called a URL for “Universal
Resource Locator”) in the browser address bar (for example
www.gateway.com), then click GO on the browser address bar.
- OR On the current Web page, click a link to a Web site.
The Web browser locates the server computer on the Internet, downloads
(transfers) data to your computer, and displays the page on the site that
you requested.
Help and
Support
For more information about connecting to a Web site in
Windows XP, click Start, then click Help and Support.
Type the keyword connecting to Web site in the
HelpSpot Search box
, then click
the arrow.
Sometimes Web pages display slowly. The speed that a Web page displays on
your screen depends on the complexity of the Web page and other Internet
conditions. Additionally, the speed of your connection will determine how fast
Web pages display.
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Chapter 5: Using the Internet
Downloading files
Downloading is the process of transferring files from a computer on the Internet
to your computer.
To protect your computer against viruses, make sure that you scan the files you
download. For more information, see “Protecting your computer from viruses”
on page 194.
To download files or programs from a Web site:
1
2
Connect to your Internet account.
In the address bar, type the address of the Web site that contains the file
or program you want to download, then click GO on the browser address
bar.
- OR Click a link on a Web page to navigate to the Web site containing the file
that you want to download.
3
Create or locate the folder where you want to store the file on your
computer. For more information, see “Working with files and folders” on
page 54.
4
5
Click the link on the Web page for the file that you want to download.
6
7
Open the folder that you created.
Follow the on-screen instructions for saving the file in the folder that you
want. A copy of the file is downloaded to your computer. The time that
it takes to transfer the file to your computer depends on file size and
Internet conditions.
Install or view the downloaded file by double-clicking it. If applicable,
follow the instructions provided on the Web site to run or install the
program.
Help and
Support
For more information about downloading files in
Windows XP, click Start, then click Help and Support.
Type the keyword downloading files in the HelpSpot
Search box
, then click the arrow.
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Using e-mail
Using e-mail
E-mail (electronic mail) lets you send messages to anyone who has an Internet
connection and e-mail address. E-mail is usually a free service of your Internet
account.
The Internet never closes, so you can send e-mail messages at any time. Your
e-mail messages arrive at most e-mail addresses in minutes.
An e-mail address consists of a user name, the @ symbol, and the Internet domain
name of the Internet service provider (ISP) or company that “hosts” that user.
Your e-mail address is assigned when you sign up for an account with an ISP.
For example, a person with an account with America Online might have an
e-mail address that is similar to this one:
jdoe@aol.com
User name
Internet domain name
Sending e-mail
To send e-mail using America Online:
1
2
3
Connect to your America Online account.
4
5
6
Type the subject of your e-mail in the Subject box.
Click Write.
Type the e-mail address of the recipient you want to send e-mail to in the
Send To box.
Type the e-mail message.
When finished, click Send Now. Your e-mail is sent over the Internet to the
e-mail address you specified.
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Chapter 5: Using the Internet
Checking your e-mail
To check your e-mail using America Online:
1
2
3
Connect to your America Online account.
Click Read.
Double-click the message you want to read.
For more information about managing and organizing your e-mail messages,
see the online help in your e-mail program.
Help and
Support
For general information about using e-mail in Windows XP,
click Start, then click Help and Support.
Type the keyword e-mail in the HelpSpot Search box
, then click the arrow.
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Using Multimedia
6
This chapter provides information on using the multimedia
capabilities of your computer. Read this chapter to learn
how to:
■
Adjust the volume
■
Record and play audio files
■
Use Windows Media Player
■
Use the diskette drive
■
Use the CD or DVD drive
■
Play CDs and DVDs
■
Use MusicMatch
■
Use a recordable drive to create CDs and DVDs
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Chapter 6: Using Multimedia
Adjusting the volume
Adjusting the volume in Windows XP
You can use the volume controls to adjust the overall volume and the volume
of specific sound devices in your computer. Depending on the sound hardware
installed in your computer, you may have additional volume controls available
through the Start menu.
To adjust the overall volume level using hardware controls:
■
If you are using external speakers, turn the knob on the front of the
speakers.
-ORUse the volume control buttons on the keyboard. For more information,
see “Special-function buttons” on page 34.
To adjust the overall volume level from Windows:
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1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Sounds, Speech, and Audio Devices.
2
Click/Double-click the Adjust the system volume or Sounds and Audio
Devices. The Sounds and Audio Devices Properties dialog box opens.
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Adjusting the volume
3
Click the Volume tab.
4
Drag the Device Volume slider to change the volume or click to select the
Mute check box, then click OK.
Help and
Support
For more information about adjusting volume in
Windows XP, click Start, then click Help and Support.
Type the keyword adjusting volume in the HelpSpot
Search box
, then click the arrow.
To adjust specific volume levels:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Sounds, Speech, and Audio Devices.
2
Click/Double-click the Adjust the system volume or Sounds and Audio
Devices. The Sounds and Audio Devices Properties dialog box opens.
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Chapter 6: Using Multimedia
3
Click the Volume tab.
4
Click Advanced in the Device volume area.
If the device you want to adjust does not appear in the window, click
Options, Properties, the check box next to the audio device you want to
adjust, then click OK.
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5
Drag the volume level and balance sliders for the device you want to adjust.
For more information about the volume controls, click Help in the window.
6
Click X in the top-right corner of the window to close it.
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Adjusting the volume
Adjusting the volume in Windows 2000
You can use the volume controls to adjust the overall volume and the volume
of specific sound devices in your computer. Depending on the sound hardware
installed in your computer, you may have additional volume controls available
through the Start menu.
To adjust overall volume level using hardware controls:
■
If you are using external speakers, turn the knob on the front of the
speakers.
-ORUse the volume control buttons on the keyboard. For more information,
see “Special-function buttons” on page 34.
To adjust overall volume level from Windows:
■
Click the speaker icon
on the taskbar, then drag the slider to change
the volume or click to select the Mute check box.
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To adjust specific volume levels:
1
Double-click the speaker icon
window opens.
on the taskbar. The Volume Control
If the device you want to adjust does not appear in the Volume Control
window, click Options, Properties, the audio device you want to adjust, then
click OK.
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2
Drag the volume level and balance sliders for the device you want to adjust.
For more information about the volume controls, click Help in the Volume
Control window.
3
Click X in the top-right corner of the window to close it.
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Recording and playing audio
Recording and playing audio
Use the following instructions to make an audio recording by speaking into a
microphone.
To make an audio recording:
1
Plug a microphone into one of the Microphone jacks on your computer.
For the location of the Microphone jacks, see “Checking Out Your Gateway
Computer” on page 1.
2
Click Start, All Programs, Accessories, Entertainment, then click Sound
Recorder. The Sound Recorder opens.
Rewind Fast Forward
3
4
5
6
Click
Play
Stop
Record
(record), then speak into the microphone.
When you finish recording, click
(stop).
Click File, then click Save As. The Save As dialog box opens.
Name the recording, specify the location where you want to save the
recording, then click Save. The recording is saved.
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Chapter 6: Using Multimedia
To play an audio recording in Sound Recorder:
1
2
3
4
Open the Sound Recorder.
Click File, then click Open. The Open dialog box opens.
Click the file you want to play, then click Open.
Play the file by clicking
clicking (stop).
Help and
Support
(play), then stop playing the file by
For more information about making or playing an audio
recording in Windows XP, click Start, then click Help and
Support.
Type the keyword recording audio or playing audio in
the HelpSpot Search box
, then
click the arrow.
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Playing audio and video files with the Windows Media Player
Playing audio and video files with
the Windows Media Player
The Windows Media Player can play several types of audio and video files,
including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information
about the using the Windows Media Player, click Help.
To play a file using the Windows Media Player:
1
In Windows XP, click Start, All Programs, then click Windows Media Player.
The Windows Media Player opens.
- OR In Windows 2000, click Start, Programs, Accessories, Entertainment, then
click Windows Media Player. The Windows Media Player opens.
Video file
information
Video
screen
Play
Stop
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2
Click File, then click Open. The Open dialog box opens.
Important
3
4
If the menu bar does not appear, click the show menu
bar
button.
Click the file you want to play, then click Open.
Play the file by clicking
clicking (stop).
Help and
Support
(play), then stop playing the file by
For more information about playing audio and video using
the Windows Media Player in Windows XP, click Start, then
click Help and Support.
Type the keyword Media Player in the HelpSpot Search
box
, then click the arrow.
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Using the diskette drive
Using the diskette drive
The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks).
Diskettes are useful for storing files or transferring files to another computer.
Warning
Do not expose diskettes to water or magnetic fields.
Exposure could damage the data on the diskette.
Diskette drive
Activity indicator
Eject button
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To use a diskette:
1
Insert the diskette into the diskette drive with the label facing up.
-ORInsert the diskette into the diskette drive with the label facing left.
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Using the diskette drive
2
To access a file on the diskette in Windows XP, click Start, then click My
Computer. Double-click the drive letter (for example, the A: drive), then
double-click the file name.
- OR To access a file on the diskette in Windows 2000, double-click the My
Computer icon, the drive letter (for example, the A: drive), then double-click
the file name.
3
To remove the diskette, make sure that the drive activity light is off, then
press the diskette eject button.
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Chapter 6: Using Multimedia
Using the CD or DVD drive
Identifying drive types
Important
The bezel on the Gateway Micro Tower case may hide the
drive logo. To find out which drive type is installed in your
computer, check your computer’s specifications. For more
information, see “Finding your specifications” on page 21.
Your Gateway computer may contain one of the following drive types. Look
on the front of the drive for one of the following logos:
CD drive
Use a CD drive for installing programs, playing
audio CDs, and accessing data.
CD-RW drive
Use a CD-RW drive for installing programs,
playing audio CDs, accessing data, and
creating CDs.
You can only write to a CD-R disc once. You
can write to and erase CD-RW discs multiple
times. For more information, see “Using a
recordable drive” on page 111.
DVD drive
Use a DVD drive for installing programs,
playing audio CDs, playing DVDs, and
accessing data.
Combination
DVD/CD-RW
drive
Use a combination DVD/CD-RW drive for
installing programs, playing audio CDs, playing
DVDs, accessing data, and recording music
and data to CD-R or CD-RW discs. For more
information, see “Using a recordable drive” on
page 111.
Combination
DVD-RAM/
-R/-RW/CD-RW
Drive
Use a combination DVD-RAM/-R/-RW/CD-RW
drive for installing programs, playing audio
CDs, playing DVDs, accessing data, recording
music and data to CD-R or CD-RW discs, and
recording video and data to DVD-RAM, DVD-R,
or DVD-RW discs. For more information, see
“Using a recordable drive” on page 111.
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RECORDER
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Using the CD or DVD drive
Inserting a CD or DVD
CD/DVD/Recordable drive
Activity indicator
Important
Eject button
Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
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To insert a CD or DVD:
1
Press the eject button next to the CD or DVD drive. The CD or DVD drive
tray opens.
2
Place the disc in the tray with the label facing up.
-ORPlace the disc in the tray with the label facing left, then press carefully
on the disc to set it in the groove.
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Listening to CDs
Important
3
When you place a single-sided disc in the tray, make sure
that the label side is facing up or left. If the disc has two
playable sides, place the disc so the name of the side you
want to play is facing up or left.
Press the eject button again. The CD or DVD drive tray closes.
Listening to CDs
You can use the CD or DVD drive on your computer to listen to music CDs.
Important
Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
Listening to CDs in Windows XP
Use the Windows Media Player to listen to CDs in Windows XP. For more
information about the using the Windows Media Player, click Help. You can also
use MusicMatch to listen to CDs. For more information, see “Using
MusicMatch” on page 100.
You can use the special-function buttons on the Multifunction keyboard to
control how you play your CDs. For more information, see “Special-function
buttons” on page 34.
To play a CD:
1
Insert a CD into the CD or DVD drive.
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2
If a dialog box opens with a list of CD players, click Windows Media Player.
The Windows Media Player opens.
- OR If a dialog box does not open with a list of CD players, click Start, then
click Windows Media Player. The Windows Media Player opens.
3
When the media player opens, click
Play
(play).
Volume
Stop
Previous
Mute
Next
If you do not hear audio or you want to change the volume, see “Adjusting
the volume in Windows XP” on page 82.
Help and
Support
For more information about playing CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword playing CDs in the HelpSpot Search
box
, then click the arrow.
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Listening to CDs
Listening to CDs in Windows 2000
Use the Windows CD Player to play an audio CD. You can also use MusicMatch
to listen to CDs. For more information, see “Using MusicMatch” on page 100.
You can use the special-function buttons on the Multifunction keyboard to
control how you play your CDs. For more information, see “Special-function
buttons” on page 34.
To play a CD:
■
Insert a CD into the CD or DVD drive. The CD Player opens and the CD
plays.
- OR If the CD does not start playing automatically, click Start, Programs,
Accessories, Entertainment, then click CD Player. When the CD Player opens,
click (play).
Play
Rewind
Stop
Eject CD
Skip Forward
Next
Previous
If you do not hear audio or you want to change the volume, see “Adjusting
the volume in Windows 2000” on page 85.
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Using MusicMatch
Using MusicMatch™, you can:
■
Play music CDs
■
Create MP3 music files from your music CDs
■
Edit music track information
■
Use your music files to build a music library
■
Listen to Internet Radio
For more information on using MusicMatch, see its online help.
Playing CDs
You can use the MusicMatch program to play music CDs.
Important
100
Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
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Using MusicMatch
To play a music CD in Windows XP:
1
To have MusicMatch automatically list the album, artist, and track names
of your CD, connect to the Internet before inserting your CD.
2
Insert the music CD into the CD or DVD drive on your computer. The first
time you insert a music CD, the Audio CD dialog box opens.
3
Click Play Audio CD using MUSICMATCH Jukebox, then click OK. MusicMatch
opens, the CD begins playing, and the names of the music tracks appear
in the playlist area.
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Chapter 6: Using Multimedia
To play a music CD in Windows 2000:
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1
To have MusicMatch automatically list the album, artist, and track names
of your CD, connect to the Internet before inserting your CD.
2
Double-click the musicmatch JUKEBOX icon on your desktop. MusicMatch
opens.
3
Insert the music CD into the CD or DVD drive on your computer, then
click the CD tab in the MusicMatch window. The names of the music tracks
appear in the playlist area.
4
Click
(play).
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Using MusicMatch
Creating MP3 music files
Using MusicMatch, you can copy the tracks from a music CD to your computer’s
hard drive as MP3 files. MP3 (MPEG Layer 3) is a standard for digitally
compressing high-fidelity music into compact files without noticeably
sacrificing quality. MP3 files end in the file extension .MP3.
Important
Some music CDs have copy protection software. You
cannot copy tracks from these CDs.
To create (rip) MP3 files:
1
To have MusicMatch automatically list the album, artist, and track names
of your CD, then use that information for naming and storing your MP3
files, connect to the Internet before inserting your CD.
2
3
Insert a music CD into your CD or DVD drive.
If an Audio CD dialog box opens, click Play Audio CD using MUSICMATCH
Jukebox, then click OK. The MusicMatch window opens.
- OR If a dialog box does not open, click Start, All Programs, MusicMatch, then
click MusicMatch Jukebox. The MusicMatch window opens.
Record
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Chapter 6: Using Multimedia
4
Click the record button. The Recorder window opens.
REC
5
6
7
104
Track list
Click to clear the check box for any track you do not want to record (rip).
Click REC.
When a message appears that tells you the CD drive needs to be configured,
click OK.
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Using MusicMatch
Editing track information
After you add a CD track as an MP3 file to your music library, you can edit
the track’s information.
To edit track information:
1
2
In MusicMatch, click My Library. The library window opens.
3
4
Enter information such as track title, lead artist, album, and genre.
In the library window, right-click the file, then click Edit Track Tag(s). The
Edit Track Tag dialog box opens.
Click OK. The new track information appears in the MusicMatch playlist,
music library, and recorder window.
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Chapter 6: Using Multimedia
Building a music library
Use MusicMatch to build a music library. You can organize your music tracks
by categories, find a track quickly by using the sort features, and add
information to a music file.
You can add music tracks to your music library by:
■
Creating MP3 files – When you create MP3 files from the tracks on your
music CD, MusicMatch automatically adds these files to your music library.
■
Dragging and Dropping – Drag and drop files from Windows Explorer
or your desktop to the music library.
■
Downloading files from the Internet – When you are connected to the
Internet, MP3 files that you download are automatically added to your
music library.
Caution
106
During the download process, MP3 files may become
corrupt. If you are having trouble listening to, or working
with, a downloaded file, try downloading the file again.
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Using MusicMatch
Changing the music library display settings
To change the music library display settings:
1
In MusicMatch, click Options, then click Settings. The Settings window
opens.
2
Click the Music Library tab.
3
Click the categories that you want to display in the columns, then click OK.
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Chapter 6: Using Multimedia
Listening to Internet radio
To listen to an Internet radio station:
1
Connect to the Internet, then open MusicMatch.
2
Click Radio Stations. The Radio window opens.
3
To select one of the MusicMatch Internet radio stations, click one of the
Popular Stations. MusicMatch connects to the station and plays the audio.
- OR To play another Internet radio station, click Broadcast Stations, the
appropriate category in the Station Selector, the radio station, then
click (play). MusicMatch connects to the station and plays the audio.
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Playing a DVD
Using advanced features
You can also use MusicMatch to create your own music CDs and to download
MP3 files to your portable MP3 player. For more information, see the
MusicMatch online help.
Playing a DVD
A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data
capacity. Because of this increased capacity, full-length movies, several albums
of music, or several gigabytes of data can fit on a single disc. If your computer
has a DVD drive, you can play DVDs with the InterVideo DVD Player program
or Windows Media Player. For more information about playing DVDs, click Help
in the DVD player program.
To play a DVD:
1
Make sure that the speakers are turned on or headphones are plugged in
and that the volume is turned up.
2
Turn off your screen saver and standby timers.
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Chapter 6: Using Multimedia
3
To play a DVD using InterVideo DVD, click Start, All Programs, DVD, then
click DVD Player. The InterVideo DVD Player video screen and control panel
open.
-ORTo play a DVD using Windows Media Player in Windows XP, click Start,
All Programs, then click Windows Media Player. The Windows Media Player
opens.
- OR To play a DVD using Windows Media Player in Windows 2000, click Start,
Programs, Accessories, Entertainment, then click Windows Media Player. The
Windows Media Player opens.
Important
4
If the InterVideo DVD player is not on your Start menu, or
if Windows Media Player cannot play a DVD, you will need
to install the InterVideo DVD program. To install the
InterVideo program, insert the InterVideo DVD Software
disc into your DVD drive and follow the on-screen
instructions.
Insert a DVD into the DVD drive, then click (play). The DVD plays. Use
the volume controls in the DVD player to adjust the volume. For more
information on using the DVD player, see its online help.
Help and
Support
For more information about playing DVDs in Windows XP,
click Start, then click Help and Support.
Type the keyword playing DVDs in the HelpSpot Search
box
, then click the arrow.
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Using a recordable drive
Using a recordable drive
You can use your CD-RW, DVD/CD-RW, or DVD-RAM/-R/-RW/CD-RW drive to
create data CDs, music CDs, or copies of CDs. You can use your
DVD-RAM/-R/-RW/CD-RW drive to create data DVDs. For more information
about your drive’s capabilities, see “Identifying drive types” on page 94.
Creating data CDs and DVDs
Use Roxio Easy CD Creator to create data CDs and DVDs. Data CDs and DVDs
are ideal for backing up important files such as tax records, letters, MP3s, digital
movies, or photos. For information on creating music CDs, see “Creating music
CDs” on page 117.
Use your movie creator software to create video DVDs. For more information
about using the movie creator software that came with your computer, see its
online help.
Important
We recommend that you do not use your computer for
other tasks while creating CDs or DVDs.
Important
If you record copyrighted material on a CD or DVD, you
need permission from the copyright owner. Otherwise, you
may be violating copyright law and be subject to payment
of damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
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Chapter 6: Using Multimedia
To create a data CD or DVD:
1
2
Insert a blank, writable CD or DVD into your recordable CD or DVD drive.
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
make a data CD dataCD project
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dataDVD project
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Using a recordable drive
3
Move your pointer over make a data CD, then click dataCD project or dataDVD
project. The Easy CD Creator window opens.
Select Source Files
Source Pane
4
Add
Click the arrow button to open the Select Source Files list, then click the
drive or folder where the files you want to add to the writable CD or DVD
are located. If you do not see the folder you want, browse through the
folders in the Source pane.
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Chapter 6: Using Multimedia
5
Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click Add.
record
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Using a recordable drive
6
After you have added all of your files, click record. The Record CD Setup
dialog box opens.
Start Recording
7
Click Start Recording.
Help and
Support
For more information about creating CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search
box
, then click the arrow.
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Chapter 6: Using Multimedia
Creating video DVDs
Use your movie creator software to create video DVDs. For more information
about using the movie creator software that came with your computer, see its
online help.
Important
We recommend that you do not use your computer for
other tasks while creating DVDs.
Important
If you record copyrighted material on a DVD, you need
permission from the copyright owner. Otherwise, you may
be violating copyright law and be subject to payment of
damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
To create a video DVD:
1
Insert a blank, writable DVD-R or DVD-RW disc into your recordable DVD
drive. You cannot use a DVD-RAM disc to create a video DVD.
2
3
If a CD Drive dialog box opens, click Take no action, then click OK.
Use your video authoring and recording program, such as Pinnacle
Expression, to create video DVDs. For more information about using the
program that came with your computer, see its online help.
After you connect your digital camcorder to your computer, creating a video
DVD typically consists of three basic steps: capture the video, edit the video,
and record the video to a DVD-R or DVD-RW disc.
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Using a recordable drive
Creating music CDs
Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3
files. For information on creating data CDs, see “Creating data CDs and DVDs”
on page 111. You cannot create music DVDs.
Important
We recommend that you do not use your computer for
other tasks while creating CDs.
Important
If you record copyrighted material on a CD or DVD, you
need permission from the copyright owner. Otherwise, you
may be violating copyright law and be subject to payment
of damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
Important
Some CDs have copy protection software. You cannot
create MP3 files from these CDs and you may not be able
to listen to these CDs on your computer.
To create music CDs:
1
Insert a blank, writable CD into your recordable CD drive.
Tips & Tricks
Most home and car stereos can read CD-R discs, but do
not read CD-RW discs. To make sure that the CD that you
create will play on home and car CD players, use a CD-R
disc.
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Chapter 6: Using Multimedia
2
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
make a music CD
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musicCD project
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Using a recordable drive
3
Move your pointer over make a music CD, then click musicCD project. The
Easy CD Creator window opens.
Select Source Files
Source pane
4
Add
Click the arrow button to open the Select Source Files list, then click the
drive or folder where the music files that you want to add to the writable
CD are located. If you do not see the folder you want, browse through the
folders in the Source pane.
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Chapter 6: Using Multimedia
5
Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click Add.
Tips & Tricks
You can add any combination of music tracks or MP3 files
to a music CD project. You can add up to 99 tracks and
files, or up to 650 MB (74-minute CD) or 700 MB
(80-minute CD) of tracks and files to a music CD project.
record
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Using a recordable drive
6
After you have added all of your tracks and files, click record. The Record
CD Setup dialog box opens.
Start Recording
7
Click Start Recording. When the recording is complete, you may see a Record
Complete dialog box. Select the appropriate option.
Help and
Support
For more information about creating CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search
box
, then click the arrow.
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Chapter 6: Using Multimedia
Copying CDs and DVDs
CD Copier can make backup copies of almost any type of CD or DVD.
Important
We recommend that you do not use your computer for
other tasks while creating a CD or DVD.
Important
If you record copyrighted material on a CD or DVD, you
need permission from the copyright owner. Otherwise, you
may be violating copyright law and be subject to payment
of damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
If you have only one drive and it is a recordable CD or DVD drive, go to “To
copy a CD or DVD using one drive:” on page 123.
-ORIf you have two drives and one of the drives is a recordable CD or DVD drive,
go to “To copy a CD or DVD using two drives:” on page 125.
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Using a recordable drive
To copy a CD or DVD using one drive:
1
Insert the CD or DVD you want to copy into your recordable CD or DVD
drive.
2
3
If a dialog box opens, click Take no action.
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
CD copier
CD copier
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Chapter 6: Using Multimedia
4
Move your pointer over CD copier, then click CD copier. The CD Copier
window opens.
Copy
124
5
On the Source and Destination tab, click the arrow button to open the Copy
from list, then click the recordable drive.
6
Click the arrow button to open the Record to list, then click the recordable
drive.
7
Click Copy. CD Copier copies the information on the source CD or DVD
to your hard drive, prompts you to insert the blank CD or DVD, then copies
the information from the hard drive to the blank CD or DVD.
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Using a recordable drive
To copy a CD or DVD using two drives:
1
Insert the CD or DVD you want to copy into your non-recordable CD or
DVD drive.
2
3
4
If a dialog box opens, click Take no action.
Insert a blank, writable CD or DVD into your recordable CD or DVD drive.
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
CD copier
CD copier
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Chapter 6: Using Multimedia
5
Move your pointer over CD copier, then click CD copier. The CD Copier
window opens.
Copy
6
On the Source and Destination tab, click the arrow button to open the Copy
from list, then click the drive that contains the source CD or DVD.
7
Click the arrow button to open the Record to list, then click the drive that
contains the blank CD or DVD (this is your recordable CD or DVD drive).
8
Click Copy. The information on the source CD or DVD is copied
automatically to your blank CD or DVD.
Help and
Support
For more information about copying CDs and DVDs in
Windows XP, click Start, then click Help and Support.
Type the keyword copying CDs in the HelpSpot Search
box
, then click the arrow.
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Using
PhoneTools
7
PhoneTools lets you make and receive telephone calls, use
your computer as an answering machine, and send and
receive faxes using the modem. Read this chapter to learn
how to:
■
Make telephone calls
■
Set up quick dial memory keys
■
Set up a telephone book
■
Use voice mail
■
Record an answering machine message
■
Set up your fax cover page
■
Send and receive a fax
If PhoneTools is not installed on your computer, see
“Reinstalling programs” on page 214.
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Chapter 7: Using PhoneTools
Using telephone features
If your modem has voice capabilities, PhoneTools lets you make and receive
telephone calls, use your computer as an answering machine, and send and
receive faxes. When PhoneTools is opened with the Phone controls visible, you
see this window:
Dialer
Quick Dial
memory keys
From the Phone controls, you can:
128
■
Make telephone calls
■
Set up and use Quick Dial memory keys
■
Set up and use telephone book entries
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Quick Dial
memory entries
Using telephone features
Making a telephone call
Important
Your modem cable must be installed before you can make
telephone calls. You cannot use your standard telephone
modem to connect to the Internet while making a
telephone call.
To make a telephone call:
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools. If the Phone controls are not visible, click Phone.
2
Click the number keys in the PhoneTools dialer for the telephone number
that you want to dial.
- OR Type the telephone number using the keyboard.
3
Make the call on the speakerphone by clicking Speaker. You must have
external speakers and a microphone connected to your computer.
- OR Make the call on the telephone handset by picking up the handset, then
clicking on the handset on the screen. You must have a telephone
connected to your computer.
Important
4
If you attach a microphone and the person you call cannot
hear you, your microphone may be muted. For information
about unmuting your microphone, see “Adjusting the
volume in Windows XP” on page 82 or “Adjusting the
volume in Windows 2000” on page 85.
To end the call, click
Important
(hangup).
PhoneTools may be set up to re-dial a telephone number
if the line was busy. To prevent PhoneTools from re-dialing
your call, click Setup, then click General Setup. Click the
Communication tab, then set the number of transmission
attempts to none.
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Using Quick Dial memory keys
You can assign frequently called numbers to Quick Dial memory keys.
Memory page buttons
Quick Dial
memory keys
Memory entries
To set up a Quick Dial memory key:
130
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
3
If the Phone controls are not visible, click Phone.
4
In the Identifier box, type the name you want to see in the Quick Dial
memory entries list.
5
In the Name box, type the name of the person associated with this memory
entry.
6
In the Number box, type the telephone number associated with this
memory entry, then click OK. The entry you created appears in the
Quick Dial memory entries list.
Click an empty memory entry. The Add Quick Dial window opens. If all
the memory entries on the current page are in use, click a memory page
button to see more entries.
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Using telephone features
To make a call using a Quick Dial memory key entry:
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
3
4
If the Phone controls are not visible, click Phone.
Click the memory key next to the memory entry that you want to call.
Make the call on the speakerphone by clicking Speaker. You must have
external speakers and a microphone connected to your computer.
- OR Make the call on the telephone handset by picking up the handset, then
clicking on the handset on the screen. You must have a telephone
connected to your computer.
5
To end the call, click
(hangup).
To remove a Quick Dial memory key entry:
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
3
4
If the Phone controls are not visible, click Phone.
Right-click the memory entry that you want to remove, then click Delete.
Click OK.
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Using telephone book entries
PhoneTools comes with a telephone book you can use to store information
about the people or companies you call regularly.
To create a telephone book entry:
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
3
4
5
6
7
8
9
If the Phone controls are not visible, click Phone.
Click
(telephone book). The Select correspondents dialog box opens.
Click New. The New Correspondent dialog box opens.
Type the contact’s name in the yellow entry fields.
Click the Business or Home tab.
Type the contact’s telephone number and mailing information.
Click OK.
Click X in the top-right corner to close the Select correspondents dialog box.
To call a telephone book entry:
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1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
3
4
If the Phone controls are not visible, click Phone.
5
Click OK.
Click
(telephone book).
Double-click the entry that you want to call. If you have more than one
telephone number associated with the entry, double-click the number you
want to dial.
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Using telephone features
6
Make the call on the speakerphone by clicking Speaker. You must have
external speakers and a microphone connected to your computer.
- OR Make the call on the telephone handset by picking up the handset, then
clicking on the handset on the screen. You must have a telephone
connected to your computer.
7
To end the call, click
(hangup).
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Using voice mail
PhoneTools lets you use your computer as an answering machine. To activate
the answering machine, open PhoneTools and leave your computer on. When
PhoneTools is opened with the Voice Mail controls visible, you see this window:
Stop
button
Play
button
To listen to a voice mail message:
134
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
If the Voice Mail controls are not visible, click Voice Mail.
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Using voice mail
3
In the Received Voice Messages list, double-click the message that you want
to hear. The message plays.
To delete a voice mail message:
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
3
If the Voice Mail controls are not visible, click Voice Mail.
4
In the Received Voice Messages list, right-click the message that you want
to delete, then click Delete.
Click OK.
Recording a greeting
PhoneTools comes with two pre-recorded greetings: Greeting Only and
Greeting & Record. If you do not want to use the pre-recorded greetings, you
can record your own greeting.
To record a greeting:
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
3
If the Voice Mail controls are not visible, click Voice Mail.
Click Set-up.
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Chapter 7: Using PhoneTools
4
Click Modify/Create Greetings. The Modify/Create Greetings window opens.
Recording Wizard button
5
6
7
8
9
10
11
12
13
136
Click the Recording Wizard button.
Click Next.
Type a name for the greeting in the Greeting message name box, then click
Next.
Click
(start), then speak your greeting into the microphone.
Click
(stop) when you have completed your recording, then click Next.
To listen to your greeting, click
(start).
Click Next.
Select how you will use the greeting. Options include:
■
Greeting & Record—issues a greeting message, then records the caller’s
message
■
Greeting Only—issues a greeting message, then hangs up
Click Finish.
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Sending and receiving faxes
Sending and receiving faxes
Tips & Tricks
If your modem has voice capabilities, see “Using
PhoneTools” on page 127 to learn how to make and
receive telephone calls.
PhoneTools lets you send and receive faxes using the modem.
Setting up your cover page
Before you send your first fax, you need to set up your user information. Your
fax cover sheets and fax headers will contain this information, which is required
by law.
Important
Your modem cable must be installed before you can send
and receive faxes. You cannot use your standard telephone
modem to connect to the Internet while sending and
receiving faxes.
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To set up your fax cover page:
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
If the Fax controls are not visible, click Fax.
3
4
Click Setup, then click General Setup. The General Setup dialog box opens.
5
Click the Fax tab, then type your name and fax number in the Fax identifier
text box. This identifier information is required by law. You can type up
to 20 characters in the text box. We suggest using eight characters for your
identifier name, followed by 12 characters for your telephone number.
Click the Customize tab, then type your personal information in the User
boxes.
Important
6
138
Some fax machines cannot use special characters such
as hyphens. We suggest using spaces instead of hyphens
in telephone and fax numbers.
Click OK.
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Sending and receiving faxes
7
If you want to change the logo that appears on the cover page, click Setup,
then click Logo Management. The Logo Management dialog box opens.
Import Clear
button button
8
If you do not want the PhoneTools logo on your cover page, click the clear
button.
- OR If you want to replace the PhoneTools logo with one of your own, click
the import button then select a picture for the logo. The picture must be
saved in a supported format (.BMP, .DGR, .GIF, .JPG, .PCX, .T31, or .TIF)
and be small enough to fit in the logo box.
9
Click OK.
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Sending a fax
To send a fax:
140
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
3
If the Fax controls are not visible, click Fax.
Click Send Fax. The Send Fax Wizard opens.
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Sending and receiving faxes
4
Type the recipient’s name, company (if applicable), and fax number, then
click Next.
5
6
Type the message text in the Message Text area.
7
8
Click Next.
9
10
Click the arrow button to open the Template list, then click the template
cover page that you want. If you typed a message in the Message Text area,
you must select a cover page.
If you want to attach a file, make sure that the file is not open, then
click
(browse), click the file, then click Open.
Click Next, then click Finish. The Confirm Transmissions dialog box opens.
Click Send. PhoneTools dials the fax number and sends your fax.
Important
If for any reason you receive a failed transmission
message, click Send, then click Outbox. Right-click the fax
that was not sent to modify it.
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Faxing from programs
To fax a document directly from most programs:
1
In the program with the document open, click File, then click Print. The
Print dialog box opens.
2
Click the arrow button to open the Name list, click the printer CAPTURE
FAX BVRP, then click OK. The Send Fax Wizard opens.
3
Complete the wizard as instructed in “Sending a fax” on page 140.
Receiving and viewing a fax
To receive and view a fax:
142
1
If PhoneTools is not open, click Start, All Programs, PhoneTools, then click
PhoneTools.
2
If the Fax controls are not visible, click Fax. When PhoneTools is open, it
detects incoming faxes and stores them in the In Box.
3
To view a fax, click Fax Inbox, then double-click the fax you want to view.
The fax viewer opens, where you can view and print the fax.
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Customizing Your
Computer
8
This chapter provides information about customizing your
computer by changing settings in Windows. Read this
chapter to learn how to:
■
Change screen and display settings
■
Change the background and screen saver
■
Adjust the mouse settings
■
Program the multi-function buttons on the keyboard
■
Add, change, and switch user accounts in Windows XP
■
Adjust power management settings
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Adjusting the screen and desktop
settings
You can adjust the screen settings for brightness, contrast, and horizontal and
vertical image position using the controls on the front of your monitor. For
more information about these adjustments, see your monitor guide.
Adjusting the color depth and screen area are two of the most basic display
settings you may need to change. You can also adjust settings such as the screen
background and screen saver.
Adjusting the color depth
Color depth is the number of colors your screen displays. Various image types
require various color depths for optimum appearance. For example, simple color
drawings may appear adequately in 256 colors while color photographs need
millions of colors to be displayed with optimum quality.
Windows lets you choose from several color depth settings. We recommend that
you use the 32-bit True Color setting at all times.
If the color in your images seems “false” or “jumpy,” especially after you have
played a game or run a video-intensive program, check the color depth setting
and return it to 32-bit True Color, if necessary.
To change the color depth:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Appearance and Themes.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
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Click/Double-click the Display icon. The Display Properties dialog box opens.
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Adjusting the screen and desktop settings
3
Click the Settings tab.
4
Click the arrow button to open the Color quality or Colors list, then click
the color depth you want.
5
To save your changes in Windows XP, click OK, then click Yes.
- OR To save your changes in Windows 2000, click OK, then click OK again.
Help and
Support
For more information about adjusting display settings in
Windows XP, click Start, then click Help and Support.
Type the keyword changing display settings in the
HelpSpot Search box
, then click
the arrow.
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Chapter 8: Customizing Your Computer
Adjusting the screen resolution
You can increase the screen resolution to fit more icons on your desktop, or
you can decrease the resolution to make reading the display easier. The higher
the resolution, the smaller individual components of the screen (such as icons
and menu bars) appear.
To adjust the screen resolution:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Appearance and Themes.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
3
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Click/Double-click the Display icon. The Display Properties dialog box opens.
Click the Settings tab.
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Adjusting the screen and desktop settings
4
5
Drag the Screen resolution or Screen area slider to the size you prefer.
To save your changes in Windows XP, click OK, then click Yes.
- OR To save your changes in Windows 2000, click OK, then click OK again.
Help and
Support
For more information about adjusting screen resolution in
Windows XP, click Start, then click Help and Support.
Type the keyword changing screen resolution in the
HelpSpot Search box
, then click
the arrow.
Changing the colors on your Windows
desktop
You can change the colors of Windows desktop items, such as the background
color and dialog box title bars.
To change desktop colors in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Appearance and Themes.
2
Click/Double-click the Display icon. The Display Properties dialog box opens.
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Chapter 8: Customizing Your Computer
3
Click the Appearance tab.
4
Click the arrow button to open the Color scheme list, click the color scheme
you want, then click OK. The new colors appear on your desktop.
- OR If you want to create a new color scheme as part of a desktop theme:
a
b
c
d
e
148
Click Advanced. The Advanced Appearance dialog box opens.
Click the the arrow button to open the Item list, then click the item
you want to change.
Change the color or font settings for the item.
Click OK, then click the Themes tab.
Click Save As, type a name for the new theme, then click OK twice.
The new colors appear on your desktop.
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Adjusting the screen and desktop settings
To change desktop colors in Windows 2000:
1
Click Start, Settings, then click Control Panel. The Control Panel window
opens.
2
3
Double-click the Display icon. The Display Properties dialog box opens.
4
If you want to apply one of Windows’ color schemes, click the arrow button
to open the Scheme list, click the scheme you want, then click OK. The
new scheme appears on your desktop.
Click the Appearance tab.
- OR If you want to create a new color scheme:
a
Click the arrow button to open the Item list, then click the item you
want to change.
b
c
d
Change the color or font settings for the item.
Click Save As, type a name for the new scheme, then click OK.
Click OK again. The new colors appears on your desktop.
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Changing the desktop background
In Windows XP, you can change the Windows desktop background picture.
Windows provides several backgrounds, or you can use pictures that you have
created or retrieved from other sources.
In Windows 2000, you can change the Windows desktop background to a
picture or an HTML document. Windows provides several background pictures.
You can also use pictures or HTML documents that you have created or retrieved
from other sources.
To change the desktop background in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Appearance and Themes.
2
3
Click/Double-click the Display icon. The Display Properties dialog box opens.
4
Click a background picture in the Background list.
Click the Desktop tab.
- OR Click Browse to select a background picture from another location.
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Adjusting the screen and desktop settings
5
If you want the picture you chose to cover the entire screen , click the
arrow button to open the Position list, then click Stretch or Tile.
6
If the picture you chose does not cover the entire screen and you did not
choose to stretch or tile the image in Step 5, you can change the solid color
behind the picture by clicking the arrow button to open the Color list, then
clicking a color.
7
Click OK.
Help and
Support
For more information about changing the desktop
background in Windows XP, click Start, then click Help
and Support.
Type the keyword changing desktop background in the
HelpSpot Search box
, then click
the arrow.
To change the desktop background in Windows 2000:
1
Click Start, Settings, then click Control Panel. The Control Panel window
opens.
2
Double-click the Display icon. The Display Properties dialog box opens.
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Chapter 8: Customizing Your Computer
3
4
Click the Background tab.
Click a background picture in the Select a background picture or HTML
document as Wallpaper list.
- OR Click Browse to select a background picture from another location.
152
5
If you want the picture you chose to cover the entire screen, click the arrow
button to open the Picture Display list, then click Tile.
6
If the picture you chose does not cover the entire screen and you did not
choose to tile the image in Step 5, you can change the solid color behind
the picture by clicking Pattern, clicking a pattern in the Pattern list, then
clicking OK.
7
Click OK.
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Adjusting the screen and desktop settings
Selecting a screen saver
An image may get burned in on your monitor screen if you leave your computer
on for long periods of time without using it. You should use a screen saver which
constantly changes its image to avoid this damage. Flat panel displays cannot
be damaged with image burn-in.
You can also use a screen saver to keep others from viewing your screen while
you are away from your computer. Windows supplies a variety of screen savers
that you can choose from, and many more are available from the Internet and
as commercial products.
To select a screen saver:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Appearance and Themes.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
Click/Double-click the Display icon. The Display Properties dialog box opens.
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Chapter 8: Customizing Your Computer
3
Click the Screen Saver tab.
4
Click the arrow button to open the Screen Saver list, then click the screen
saver you want. Windows previews the screen saver.
5
If you want to customize the screen saver, click Settings, then make your
changes. If the Settings button is not available, you cannot customize the
screen saver you selected.
6
In Windows XP, if you want to display the Welcome (Login) screen
whenever you exit the screen saver, click the On resume, display Welcome
screen check box.
7
If you want to change the time before the screen saver is activated, click
the up or down arrows next to the Wait box.
8
Click OK.
Help and
Support
For more information about selecting a screen saver in
Windows XP, click Start, then click Help and Support.
Type the keyword screen savers in the HelpSpot Search
box
, then click the arrow.
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Changing the mouse settings
Changing the mouse settings
You can adjust the double-click speed, pointer speed, left-hand or right-hand
configuration, and other mouse settings.
To change your mouse settings:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Printers and
Other Hardware.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
Click/Double-click the Mouse icon. The Mouse Properties dialog box opens.
3
4
Click one of the tabs to change your mouse settings.
Click OK to save changes.
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Programming the multifunction
keyboard
All of the programmable buttons on the Gateway keyboard are pre-programmed
to start actions such as opening your Web browser. Also, you can program the
buttons to open a program or start an action you choose.
To program your multifunction keyboard buttons:
1
156
Click Start, All Programs, then click Millennium Keyboard. The Millennium
Keyboard utility opens.
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Programming the multifunction keyboard
2
Click an icon to change its function.
Shortcut lets you select a program or Web site that opens when
you press the Shortcut button. The Shortcut button is
pre-programmed to open the My Documents folder.
Shopping cart lets you select a program or Web site that opens
when you press the Shopping cart button. The Shopping cart
button is pre-programmed to open an Internet shopping site.
E-mail lets you select a program or Web site that opens when
you press the E-mail button. The E-mail button is pre-programmed
to open your default e-mail program.
Help lets you select a program or Web site that opens when you
press the Help button. The Help button is pre-programmed to
open Windows Help.
Internet lets you select a program or Web site that opens when
you press the Internet button. The Internet button is
pre-programmed to open your default Web browser.
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The Launch Button Customization dialog box opens.
3
Click Specify a Program or Web Page.
4
Click Browse to select the program name or Web address.
- OR Type a path and file name or Web address in the Program path or Web page
address box.
5
Click OK, then click Done.
Adding and modifying user
accounts
In Windows XP, you can create and customize a user account for each person
who uses your computer. You can also switch (change) user accounts without
turning off your computer.
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Adding and modifying user accounts
User account tips
■
If you want to create an account for someone, but you do not want that
user to have full access to your computer, be sure to make that account
limited. Remember that limited accounts may not be able to install some
older programs.
■
If a program or peripheral device is installed in one account, it may not
be available in other accounts. If this happens, install the program or
device in the accounts that need it.
■
Files created in one account are not accessible from other accounts unless
the files are stored in the Shared Documents folder. The Shared Documents
folder is accessible from all accounts on that computer and from other
computers on the network.
To add, delete, or modify user accounts in Windows XP:
1
2
3
Click Start, then click Control Panel.
Click/Double-click the User Accounts icon. The User Accounts window
opens.
Follow the on-screen instructions to add, delete, or modify a user account.
Help and
Support
For more information about user accounts in Windows XP,
click Start, then click Help and Support.
Type the keyword user accounts in the HelpSpot Search
box
, then click the arrow.
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To switch user accounts in Windows XP:
160
1
Click Start, then click Log Off. The Log Off Windows dialog box opens.
2
3
Click Switch User. The Windows Welcome screen opens.
Click the user account that you want to use. When you switch between
user accounts, any programs that were running for the previous user
continue to run.
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Power management
Power management
Computer equipment can account for a significant portion of energy use in the
home and office environment. You may not want to shut down your computer
each time you leave it, especially if you plan to be away for only a short time.
Windows lets you use the following modes to conserve energy when the system
is not in use:
■
Standby - while your computer is in Standby mode, it switches to a low
power state where devices, such as the monitor and drives, turn off and
the entire system uses less power.
Always save your work before using Standby mode. In Standby mode, your
computer reduces or turns off the power to most devices except memory.
However, the information in the memory is not saved to the hard drive.
If power is interrupted, the information is lost.
■
Hibernate - (also called save to disk) writes all current memory (RAM)
information to the hard drive, then turns your computer completely off.
The next time you turn on your computer, it reads the memory
information from the hard drive and opens the programs and documents
that were open when you activated Hibernate mode. For more information,
see “Activating and using Hibernate mode” on page 165.
Using power saving modes
If your computer
is...
...and you want
to...
...then
On
Enter
Standby mode
In Windows XP, click Start, Turn off computer, then
click Standby.
- OR In Windows 2000, click Start, then click Shut Down.
Click the arrow button to open the What do you want
your computer to do list, then click Standby. Click OK.
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Chapter 8: Customizing Your Computer
If your computer
is...
...and you want
to...
...then
On
Enter Hibernate
mode (must be
activated)
In Windows XP, click Start, then click
Turn Off Computer. Press and hold SHIFT, then click
Hibernate.
- OR In Windows 2000, click Start, then click Shut Down.
Click the arrow button to open the What do you want
your computer to do list, then click Hibernate. Click
OK.
In Standby
mode
Exit Standby mode
Move the mouse or press a key on your keyboard.
In Hibernate
mode
Exit Hibernate
mode
Press the power button.
Changing power settings
You can change power management settings, such as the power button function
and power-saving timers, by changing power settings in Windows. You can also
adjust power schemes and adjust advanced power settings.
Power schemes (groups of power settings) let you change power saving options
such as when the monitor or hard drive is automatically turned off. You can
select one of the defined power schemes or create a custom power scheme.
Advanced power settings let you assign different power saving modes to the power
button.
Changing the power scheme
To change the power scheme:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR -
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Power management
In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
3
Click the arrow button to open the Power Schemes list, then click the power
scheme you want.
- OR Click an arrow button for the System standby, Turn off monitor, or Turn off
hard disks timer, then click the time you want. To save your custom power
scheme, click Save As and type a name for the scheme.
4
Click OK.
Help and
Support
For more information about changing the power scheme
in Windows XP, click Start, then click Help and Support.
Type the keyword power scheme in the HelpSpot Search
box
, then click the arrow.
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Changing advanced power settings
To change advanced power management settings:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
164
2
Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
3
Click the Advanced tab.
4
Click the arrow button to open a Power buttons list, then click the power
setting mode you want to use.
5
Click OK.
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Power management
Activating and using Hibernate mode
To activate Hibernate mode:
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2
Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
3
Click the Hibernate tab.
4
Click the Enable hibernation check box, then click Apply. Hibernate mode
is now an option you can select in the Power Schemes and Advanced tabs
and in the Turn Off Computer or Shut Down Windows dialog box.
5
Click OK.
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To use Hibernate mode:
■
As an automatic power savings mode:
Open the Power Options Properties dialog box, then click the Power Schemes
tab. Click the arrow button to open a System hibernates list, then click the
time you want to use.
-OROpen the Power Options Properties dialog box, then click the Advanced tab.
Hibernate is now an option in the Power buttons lists.
■
As a manually-selected power savings mode:
In Windows XP, click Start, then click Turn Off Computer. Press and hold
SHIFT, then click Hibernate.
-ORIn Windows 2000, click Start, then click Shut Down. Click the arrow button
to open the What do you want your computer to do list, then click Hibernate.
Click OK.
Help and
Support
For more information about using Hibernate mode in
Windows XP, click Start, then click Help and Support.
Type the keyword hibernate in the HelpSpot Search box
, then click the arrow.
Setting up an uninterruptible power supply
To install an uninterruptible power supply (UPS):
1
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
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Power management
2
Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
3
Click the UPS tab.
4
5
6
7
Click Select. The UPS Selection dialog box opens.
Click the manufacturer and model of the UPS device.
Click the serial port where the UPS device is attached.
Click Finish, then click OK.
Help and
Support
For more information about setting up an uninterruptable
power supply in Windows XP, click Start, then click Help
and Support.
Type the keyword uninterruptable power supply in the
HelpSpot Search box
, then click
the arrow.
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Networking Your
Computer
9
Connecting your home, small office, or home office
computers lets you share drives, printers, and a single
Internet connection among the connected computers.
Read this chapter to learn about:
■
Benefits of using a network in your home, small office,
or home office
■
Types of network connections
■
Purchasing additional network equipment
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Chapter 9: Networking Your Computer
Benefits of networking
A network lets you:
■
Share a single Internet connection
■
Share computer drives
■
Share peripheral devices
■
Stream audio and video files
■
Play multi-player games
Sharing a single Internet connection
Each computer that is connected to the network can share the same broadband
connection or modem and telephone line and access the Internet at the same
time. This saves on the cost of installing another telephone line for your second
computer and paying for a second Internet service provider (ISP) account.
Help and
Support
For more information about sharing an Internet connection
in Windows XP, click Start, then click Help and Support.
Type the keyword internet sharing in the HelpSpot
Search box
, then click the arrow.
Sharing drives
With a network, you can copy files from computer to computer by copying
and pasting or dragging and dropping. You will no longer waste your time
transferring files by using diskettes. In addition, you can map a drive on a
networked computer to another computer, and access the files as if they were
located on the hard drive of the computer you are using.
Help and
Support
For more information about sharing network drives in
Windows XP, click Start, then click Help and Support.
Type the keyword sharing network drives in the
HelpSpot Search box
, then click
the arrow.
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Benefits of networking
Sharing peripheral devices
Each computer that is connected to the network can share the same peripheral
devices, such as a printer. Select print from the computer you are currently using
and your file is automatically printed on your printer no matter where it is
located on your network.
Help and
Support
For more information about sharing network devices in
Windows XP, click Start, then click Help and Support.
Type the keyword sharing in the HelpSpot Search box
, then click the arrow.
Streaming audio and video files
With a network, you can store audio files (such as the popular .MP3 files) and
video files on any networked computer, then play them on any of the other
computers or devices connected to your network. This process is called
streaming.
Help and
Support
For more information about streaming files in Windows XP,
click Start, then click Help and Support.
Type the keyword streaming in the HelpSpot Search box
, then click the arrow.
Playing multi-player games
With a home network, you can play multi-player games. Load a game like
Microsoft Midtown Madness 2 on your computers, and in minutes, you and your
friends can race in competing cars through the streets of San Francisco.
Help and
Support
For more information about playing multi-player games in
Windows XP, click Start, then click Help and Support.
Type the keyword games or network games in the
HelpSpot Search box
, then click
the arrow.
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Selecting a network connection
The biggest decision you need to make when creating your network is what
type of connection you will use. Gateway supports both wired and wireless
Ethernet networks. Use the following criteria as a guide when selecting a
network connection.
Wired Ethernet network
Create a wired Ethernet network if:
■
You are building a new home or your existing home already has Ethernet
cable installed in each room that has a device you want to connect
■
You are creating a network in an office or business where network speed
is more important than moving about with your computer
■
Your computer has an Ethernet jack for connecting to the network
Wireless Ethernet network
Create a wireless Ethernet (IEEE 802.11a or IEEE 802.11b) network if:
■
You are looking for an alternative to installing cable for connectivity
■
The ability to move about with your computer is as important as network
speed
■
Your computer has wireless Ethernet for networking
Help and
Support
For more information about selecting network connections
in Windows XP, click Start, then click Help and Support.
Type the keyword networks or network types in the
HelpSpot Search box
, then click
the arrow.
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Using a wired Ethernet network
Using a wired Ethernet network
A wired Ethernet network consists of two or more computers connected
together through an Ethernet cable. This connection type is commonly used
in offices around the world and can be used to build computer networks in
the home.
Ethernet, Fast Ethernet, or Gigabit Ethernet
Ethernet is available at three different speeds. Standard Ethernet runs at
10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at
1000 Mbps. Most home networks are built using Standard or Fast Ethernet
components. Business networks are typically built using Fast or Gigabit Ethernet
components.
To create a wired Ethernet network, you or your electrician must:
■
Install special Ethernet cables in your home or office
Important
Check local code requirements before installing Ethernet
cable or other wiring in your home or office. Your
municipality may require you to obtain a permit and hire
a licensed installer.
■
Install an Ethernet card in each of your desktop computers (if your
computers do not already have built-in Ethernet jacks)
■
Install an Ethernet PC Card in each of your notebooks (if your notebooks
do not already have built-in Ethernet jacks)
■
Install an Ethernet router, switch, or hub
Tips & Tricks
If you are connecting just two computers, you can eliminate
the router, switch, or hub and use a special crossover
cable.
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Example wired Ethernet network
The following is an example of a wired Ethernet network. The network is made
up of a router, a cable or DSL modem, your computers, and cables connecting
each of these components. The router is the central control point for the
network. Attached to the router are all of your computers or Ethernet-ready
devices. Also connected to the router is a cable or DSL modem that provides
access to the Internet.
Cable/DSL modem
Router,
switch,
or hub
Tips & Tricks
174
To add the ability to access a wireless Ethernet network
to your wired Ethernet network, connect an access point
to the router, switch, or hub. For more information about
accessing a wireless Ethernet, see “Using a wireless
Ethernet network” on page 176.
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Using a wired Ethernet network
Equipment you need for a wired Ethernet
network
For a wired Ethernet network you need:
■
An Ethernet jack on each desktop computer and notebook.
- OR An Ethernet card installed in each desktop computer.
- OR An Ethernet PC Card installed in each notebook.
■
An Ethernet router. Select a router that gives you the following features:
■
A jack for connecting to a cable or DSL modem.
■
The ability to assign IP addresses to your networked computers
dynamically. This prevents intruders from seeing the computers over
the Internet.
■
A built-in firewall to protect the computers on your network from
intruders trying to access your data over the Internet.
■
Built-in switching (with enough ports for all computers and devices
on the network) so you will not have to purchase a hub or switch.
■
If you did not purchase a router that includes built-in switching or if the
router does not have enough ports to attach all your computers, an
Ethernet hub or switch with enough ports for all computers and devices
in the network.
■
Ethernet cable going from each computer to the router, hub, or switch.
Important
For best results, all Ethernet components should be either
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or
10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000).
A mixture of components rated at different speeds will
result in your network running at the speed of the slowest
rated component.
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Chapter 9: Networking Your Computer
Using a wireless Ethernet network
A wireless Ethernet network is ideal for creating a home or office network or
adding mobility to an existing wired Ethernet.
Wireless Ethernet is available at two different speeds. 802.11a wireless Ethernet
runs at speeds up to 54 Mbps, or about half the speed of Fast Ethernet. 802.11b
wireless Ethernet runs at speeds up to 11 Mbps, or approximately the same
speed as standard wired Ethernet. This type of network allows you the freedom
to move about your home or office with your notebook. For example, you can
take your notebook from your home office to your patio without having an
Ethernet jack available.
Important
The speed of a wireless network is related to signal
strength. Signal strength is affected by the distance
between your wireless network devices, by radio
interference, and by interference from natural obstructions
such as walls, floors, and doors.
The two most common types of wireless Ethernet networks are access point
and peer-to-peer.
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Using a wireless Ethernet network
Example access point wireless Ethernet
network
By using an access point, you can join a wireless Ethernet network and access
a wired Ethernet network. An access point also lets you access the Internet.
The following is an example of an access point wireless Ethernet network. The
network is made up of an access point, a cable or DSL modem, and your
computers. The access point is the central control point for the network.
Attached to the access point is the cable or DSL modem that provides access
to the Internet. Each of the computers or Ethernet-ready devices communicate
with the access point using radio waves. If your computer does not have built-in
wireless Ethernet capabilities, you need to add a wireless PCI card (desktop),
PC card (notebook), or USB adapter.
Cable/DSL modem
Access point
USB wireless
adapter
Tips & Tricks
If you want to access a wireless Ethernet network from
your wired Ethernet network, connect an access point to
the router, switch, or hub. For more information about
accessing a wired Ethernet, see “Using a wired Ethernet
network” on page 173.
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Chapter 9: Networking Your Computer
Equipment you need for an access point
wireless Ethernet network
For an access point wireless Ethernet network you need:
■
A wireless Ethernet PCI card installed in each desktop computer
- OR A wireless Ethernet USB adapter attached to each desktop computer
- OR A notebook with wireless Ethernet built-in
- OR A wireless Ethernet PC Card installed in each notebook that does not have
wireless Ethernet built-in
■
A wireless Ethernet access point to connect your wireless Ethernet network
to the Internet or a wired Ethernet network
Important
178
IEEE 802.11a and IEEE 802.11b use different radio
frequencies. All wireless Ethernet components should use
the same frequency. Some wireless devices can broadcast
and receive signals on both frequencies. A combination of
IEEE 802.11a and IEEE 802.11b components will
not work.
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Using a wireless Ethernet network
Example peer-to-peer wireless Ethernet
network
Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are
setting up or joining a temporary computer-to-computer network. This type of
network does not include access into a wired network or the Internet. You can
create this type of network to quickly move files from one computer to another.
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Chapter 9: Networking Your Computer
Equipment you need for a peer-to-peer
wireless Ethernet network
For a peer-to-peer wireless Ethernet network you need:
■
A wireless Ethernet PCI card installed in each desktop computer
- OR A wireless Ethernet USB adapter attached to each desktop computer
- OR A notebook with wireless Ethernet built-in
- OR A wireless Ethernet PC Card installed in each notebook that does not have
wireless Ethernet built-in
For more information
For more information about purchasing equipment for your home or office
Ethernet network, discuss your particular needs with your Gateway store
representative. In addition, several books and Internet sites are dedicated to
networking. See these sources for more information about networking your
home or office with wired or wireless Ethernet.
Help and
Support
For more information about networking in Windows XP,
click Start, then click Help and Support.
Type the keyword networking in the HelpSpot Search
box
, then click the arrow.
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Moving from Your
Old Computer
10
If your new computer is replacing an old computer, you
may have personal data files, Internet settings, a printer or
other peripheral devices, and other unique computer
settings that you want to move from your old computer
to your new one. Read this chapter to learn about:
■
Using the Windows XP Files and Settings Transfer
Wizard
■
Transferring Files
■
Transferring Internet Settings
■
Installing your old printer or scanner
■
Installing your old programs
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Chapter 10: Moving from Your Old Computer
Using the Windows XP Files and
Settings Transfer Wizard
If your new computer is running Windows XP, you can move your data files
and personal settings, such as display, Internet, and e-mail settings, from your
old computer to your new one by using the Files and Settings Transfer Wizard.
The wizard also moves specific files or entire folders, such as My Documents,
My Pictures, and Favorites.
To open the Files and Settings Transfer Wizard:
■
Click Start, All Programs, Accessories, System Tools, then click Files and
Settings Transfer Wizard.
Help and
Support
For more information about using the Files and Settings
Transfer Wizard in Windows XP, click Start, then click Help
and Support.
Type the keyword using transfer wizard in the HelpSpot
Search box
, then click the arrow.
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Transferring files
Transferring files
You can manually transfer your personal data files by copying them to
removable media, such as a diskette, writable CD or DVD, or Zip disk, or by
using a home network. For more information, see “Using a recordable drive”
on page 111.
Finding your files
Many programs automatically save your personal data files in the
My Documents folder. Look in your old computer’s My Documents folder for
personal data files. Use Windows Find or Search to locate other personal data
files. For more information, see “Searching for files” on page 62.
To find files in the My Documents folder:
1
In Windows XP, click Start, then click My Documents. The My Documents
window opens and displays many of your saved personal data files. Go to
Step 4.
- OR In Windows 98, Windows Me, or Windows 2000, double-click the
My Computer icon on the desktop. Go to the next step.
2
3
Double-click the C:\ drive icon.
4
Copy your personal data files to removable media or to another computer
on your network.
Double-click the My Documents folder. The My Documents window opens
and displays many of your saved personal data files.
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Chapter 10: Moving from Your Old Computer
You can often identify different data file types by looking at the file’s extension
(the part of the file name following the last period). For example, a document
file might have a .DOC extension and a spreadsheet file might have an .XLS
extension.
File type
File usually ends in...
Documents
.DOC, .TXT, .RTF, .HTM, .HTML, .DOT
Spreadsheets
.XLS, .XLT, .TXT
Pictures
.JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS
Movies
.MPEG, .MPG, .AVI, .GIF, .MOV
Sound and Music
.WAV, .CDA, .MP3, .MID, .MIDI, .WMA
To find files using Find or Search:
1
In Windows XP, click Start, then click Search. The Search Results window
opens.
- OR In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search,
then click For Files or Folders. The Search Results window opens.
2
Use Windows Find or Search to locate data files by file name or file type.
For help on finding files, click Help, then click Help and Support Center or
Help Topics. For more information, see “Searching for files” on page 62.
Help and
Support
For more information about finding files in Windows XP,
click Start, then click Help and Support.
Type the keyword searching for files in the HelpSpot
Search box
, click the arrow, then
click the Full-text Search Matches button.
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Transferring Internet settings
Transferring Internet settings
You can use different methods to transfer your Internet account from your old
computer to your new one.
Setting up your ISP
■
If your current Internet service provider (ISP) software came preinstalled
on your new computer, run that setup program. If it asks to set up a new
account or an existing one, choose to set up an existing account.
■
If your current ISP software is not preinstalled on your new computer,
locate the original Internet setup program provided by your local ISP, or
contact your ISP to see if they have an updated version of their software,
and install it on your new computer.
■
If you use MSN as your ISP, or if you know your ISP settings, use the
Windows Internet Connection Wizard.
To use the Internet Connection Wizard:
1
Click Start, All Programs, Accessories, Communications, then click New
Connection Wizard. The New Connection wizard opens.
2
Configure your Internet settings by following the on-screen instructions.
Help and
Support
For more information about setting up an Internet
connection in Windows XP, click Start, then click Help and
Support.
Type the keyword Internet connection in the HelpSpot
Search box
, then click the arrow.
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Chapter 10: Moving from Your Old Computer
Transferring your e-mail and address book
See your old e-mail program’s online help for information on exporting and
importing e-mail messages and the address book. You can often export all of
your old e-mail messages or address book to a diskette, then import them from
the diskette into your new computer’s e-mail program. You may also want to
consider printing the old information or using your old computer to send the
e-mail messages to yourself, then using your new computer to retrieve the
e-mail messages.
Transferring your Internet shortcuts
You can export and import your old Netscape Navigator bookmarks or Microsoft
Internet Explorer favorites. For more information, see your Internet browser
program’s online help.
Installing your old printer or
scanner
Windows may have built-in support for older printers, scanners, or other
peripheral devices. This means you do not need any additional software. Newer
devices, however, usually require your original software installation CDs or
diskettes.
If you have trouble after you install the software for your old devices, you can
use System Restore to restore your computer’s previous settings.
Help and
Support
For information about restoring your computer’s previous
settings in Windows XP, click Start, then click Help and
Support.
Type the keyword System Restore in the HelpSpot Search
box
, then click the arrow.
Installing a USB printer or scanner
USB devices may have special installation instructions. See your USB device’s
installation guide.
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Installing your old printer or scanner
Installing a parallel port printer
You can usually install parallel port printers by following these steps.
To install your old printer:
1
2
3
4
Shut down and turn off your computer.
Connect your parallel port printer.
Turn on your printer, then turn on your computer.
If Windows detects your printer, install your printer by following the
on-screen instructions. You are finished.
- OR If Windows does not detect the printer, go to the next step.
5
In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Printers and
Other Hardware.
- OR In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
6
Click/Double-click the Printers and Faxes or Printers icon, then click Add a
printer or Add Printer. The Add Printer wizard opens.
7
Install your printer by following the on-screen instructions.
Help and
Support
For more information about installing a printer in
Windows XP, click Start, then click Help and Support.
Type the keyword installing a printer in the HelpSpot
Search box
, then click the arrow.
See your peripheral device’s user guide for installation information and tips.
Because most installation software is periodically updated, you should also
check the manufacturer’s Web site for software updates.
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Chapter 10: Moving from Your Old Computer
Installing your old programs
You probably use some programs that did not come installed on your new
computer, such as personal finance software, graphics programs, or games.
Spend some time going through your old computer’s Start and Programs menus,
making note of any programs you want to install on your new computer. Locate
your original program installation CDs and installation guides. Your original
CDs and guides should contain any serial numbers or product ID keys that may
be required for program installation and registration. Remember to check the
publisher’s Web site for important program updates.
Tips & Tricks
If your new computer comes with a newer version of a
program, it is usually better to use the newer version than
to reinstall the old one.
If you have trouble after installing your old programs, you can restore your
computer’s previous settings using System Restore.
Help and
Support
For more information about restoring your computer’s
previous settings in Windows XP, click Start, then click
Help and Support.
Type the keyword System Restore in the HelpSpot Search
box
, then click the arrow.
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Maintaining Your
Computer
11
This chapter provides basic information about maintaining
your computer hardware and software. Read this chapter
to learn how to:
■
Care for your computer
■
Create an emergency startup diskette
■
Protect your computer from viruses
■
Manage hard drive space
■
Back up files
■
Clean your computer
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Caring for your computer
To extend the life of your system:
■
Be careful not to bump or drop your computer, and do not put any objects
on top of it. The case, although strong, is not made to support extra weight.
■
When transporting your computer, we recommend that you put it in the
original packaging materials.
■
Keep diskettes and your computer away from magnetic fields. Magnetic
fields can erase data on both diskettes and hard drives.
■
Avoid subjecting your computer to extreme temperature changes. The case
can become brittle and easy to break in cold temperatures and can melt
or warp in high temperatures. Damage due to either extreme is not covered
by your warranty. As a general rule, your computer is safest at temperatures
that are comfortable for you.
■
Keep all liquids away from your computer. When spilled onto computer
components, almost any liquid can result in extremely expensive repairs
that are not covered under your warranty.
■
Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms.
Use the following table to set up a regular maintenance schedule.
Maintenance task
Create an emergency diskette
Check for viruses
Immediately
after purchase
Monthly
When needed
X
See...
page 191
X
Manage hard drive space
X
page 194
X
page 197
Clean up hard drives
X
X
page 198
Scan hard drive for errors
X
X
page 199
Defragment hard drive
X
X
page 201
Back up files
X
X
page 203
Clean computer case
X
page 205
Clean keyboard
X
page 206
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Creating an emergency startup diskette
Maintenance task
Immediately
after purchase
Monthly
When needed
See...
Clean computer screen
X
page 206
Clean mouse
X
page 207
Creating an emergency startup
diskette
An emergency startup diskette is a diskette that contains critical information that
you need to start your computer if Windows fails to start. You should create a
startup diskette as soon as you get your computer.
To create an emergency startup diskette in Windows XP:
1
2
Insert a blank diskette labeled Startup into the diskette drive.
Click Start, then click My Computer. The My Computer window opens.
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192
3
Right-click 3½ Floppy (A:), then click Format. The Format 3½ Floppy (A:)
dialog box opens.
4
Click to select the Create an MS-DOS startup disk check box, then click Start.
A message warns you that any information on the diskette will be erased.
5
When you see the warning message, click OK. Windows copies files to the
emergency startup diskette.
6
When Windows finishes copying files, remove the diskette from the
diskette drive.
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Creating an emergency startup diskette
7
Slide the write-protect tab up to prevent the diskette from being erased or
infected by viruses.
Not writeprotected
8
Writeprotected
Store your emergency startup diskette in a safe place with your other
backup software media.
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Protecting your computer from
viruses
A virus is a program that attaches itself to a file on a computer, then spreads
from one computer to another. Viruses can damage data or cause your computer
to malfunction. Some viruses go undetected for a period of time because they
are activated on a certain date.
Protect your computer from a virus by:
■
Using the Norton® AntiVirus program to check files and programs that are
on diskettes, attached to e-mail messages, or downloaded from the
Internet.
■
Checking all programs for viruses before installing them.
■
Disabling macros on suspicious Microsoft Word and Excel files. These
programs will warn you if a document that you are opening contains a
macro that might have a virus.
■
Periodically updating the Norton AntiVirus program to protect against the
latest viruses.
Help and
Support
For more information about protecting your computer
against viruses in Windows XP, click Start, then click Help
and Support.
Type the keyword viruses in the HelpSpot Search box
, then click the arrow.
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Protecting your computer from viruses
To scan for viruses:
1
Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003.
Norton AntiVirus opens.
Scan for
viruses
2
Click Scan for Viruses.
Scan
3
Click the type of scan you want to make in the Scan for Viruses area, then
under Actions, click Scan.
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To remove a virus:
1
If Norton AntiVirus finds a virus, follow all on-screen instructions to
remove the virus.
2
3
Turn off your computer and leave it off for at least 30 seconds.
Turn on your computer and rescan for the virus.
To update Norton AntiVirus:
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1
2
Make sure that you are connected to the Internet.
3
Follow the on-screen instructions to update your Norton AntiVirus
program with the latest virus protection files.
4
When the program has finished, click Finish.
Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton
AntiVirus. The LiveUpdate wizard opens.
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Managing hard drive space
Managing hard drive space
Windows provides several utilities you can use to manage your hard drive.
Checking hard drive space
To check hard drive space:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2
Right-click the drive that you want to check for available file space, then
click Properties. Drive space information appears.
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Using Disk Cleanup
Delete unnecessary files, such as temporary Windows files, to free hard drive
space.
To use the WindowsDisk Cleanup program:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
198
2
Right-click the hard drive that you want to delete files from, for example
Local Disk (C:), then click Properties. The Properties dialog box opens at the
General tab.
3
Click Disk Cleanup. The Disk Cleanup dialog box opens.
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Managing hard drive space
4
Make sure that the check box beside each file type you want to delete is
selected. For more information about file types you can delete, read the
descriptions in the Disk Cleanup dialog box.
5
Click OK, then click Yes.
Help and
Support
For more information about keeping the hard drive space
free of unnecessary files in Windows XP, click Start, then
click Help and Support.
Type the keyword disk cleanup in the HelpSpot Search
box
, then click the arrow.
Checking the hard drive for errors
The Error-checking program examines the hard drive for physical flaws and file
and folder problems. This program corrects file and folder problems and marks
flawed areas on the hard drive so Windows does not use them.
If you use your computer several hours every day, you probably want to run
Error-checking once a week. If you use your computer less frequently, once a
month may be adequate. Also use Error-checking if you encounter hard drive
problems.
To check the hard drive for errors:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2
Right-click the hard drive that you want to check for errors, for example
Local Disk (C:), then click Properties. The Properties dialog box opens.
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3
Click the Tools tab.
4
5
Click Check Now.
Click the options you want to use, then click Start. For help, press F1.
Windows checks the drive for errors. This process may take several minutes.
After Windows has finished checking the drive for errors, it provides a
summary of the problems that it found.
6
Correct any problems that are found by following the on-screen
instructions.
7
Click OK.
Help and
Support
For more information about checking the hard drive for
errors in Windows XP, click Start, then click Help and
Support.
Type the keyword checking for disk errors in the
HelpSpot Search box
, then click
the arrow.
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Managing hard drive space
Defragmenting the hard drive
When working with files, sometimes Windows divides the file information into
pieces and stores them in different places on the hard drive. This is called
fragmentation, and it is normal. In order for your computer to use a file,
Windows must search for the pieces of the file and put them back together.
This process slows the hard drive performance.
The Disk Defragmenter program organizes the data on the drive so each file is
stored as one unit rather than as multiple pieces scattered across different areas
of the drive. Defragmenting the information stored on the drive can improve
hard drive performance.
While the Disk Defragmenter program is running, do not use your keyboard
or mouse because using them may continuously stop and restart the
defragmenting process. Also, if you are connected to a network, log off before
starting Disk Defragmenter. Network communication may stop the
defragmentation process and cause it to start over.
To defragment the hard drive:
1
In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2
Right-click the hard drive that you want to defragment, for example Local
Disk (C:), then click Properties. The Properties dialog box opens.
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3
Click the Tools tab.
4
5
Click Defragment Now.
If Disk Defragmenter does not start automatically, click Defragment or Start.
Disk Defragmenter shows its progress on the computer display. When
finished, Disk Defragmenter asks if you want to quit the program.
6
Click Close or Yes, then click the X in the top-right corner to close the Disk
Defragmenter window.
Help and
Support
For more information about defragmenting the hard drive
in Windows XP, click Start, then click Help and Support.
Type the keyword defragmenting in the HelpSpot Search
box
, then click the arrow.
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Managing hard drive space
Backing up files
Backing up files and removing them from the hard drive frees space for new
files on the hard drive. It also protects you from losing important information
if the hard drive fails or you accidentally delete files.
You should back up your files regularly to a writable CD (if you have a recordable
drive) or to diskettes. Use a backup device, such as a recordable drive or Zip
drive, to do a complete hard drive backup. For more information, see “Using
a recordable drive” on page 111. If you do not have a high-capacity backup
device and you want to purchase one, you can contact Gateway’s Add-on Sales
department or visit the Accessories Store at accessories.gateway.com.
Help and
Support
For more information about backing up files in
Windows XP, click Start, then click Help and Support.
Type the keyword saving files in the HelpSpot Search box
, then click the arrow.
Using the Scheduled Task Wizard
The Scheduled Task Wizard lets you schedule maintenance tasks such as
running Disk Defragmenter and Error-checking.
To start the Scheduled Task Wizard:
1
Click Start, All Programs, Accessories, System Tools, then click Scheduled
Tasks. The Scheduled Tasks window opens.
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2
Double-click the Add Scheduled Task icon. The Scheduled Task Wizard
opens.
3
Click Next, then click the task or program you want to schedule and follow
the on-screen instructions to customize the task.
Important
Your computer must be on during scheduled tasks. If your
computer is off, scheduled tasks will not run.
Help and
Support
For more information about using the Scheduled Tasks
Wizard in Windows XP, click Start, then click Help and
Support.
Type the keyword Scheduled Task Wizard in the
HelpSpot Search box
, then click
the arrow.
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Cleaning your computer
Cleaning your computer
Keeping your computer clean and the vents free from dust helps keep your
system performing at its best. You may want to gather these items and put
together a computer cleaning kit:
■
A soft, lint-free cloth
■
Glass cleaner (not for use on LCD panels)
■
An aerosol can of air that has a narrow, straw-like extension
■
Isopropyl alcohol
■
Cotton swabs
■
A CD or DVD drive cleaning kit
Cleaning the exterior
Warning
When you shut down your computer, the power turns off,
but some electrical current still flows through your
computer. To avoid possible injury from electrical shock,
unplug the power cord and modem cable from the wall
outlets.
Always turn off your computer and other peripherals before cleaning any
components.
Use a damp, lint-free cloth to clean your computer and other parts of your
system. Do not use abrasive or solvent cleaners because they can damage the
finish on components.
Your computer is cooled by air circulated through the vents on the case, so keep
the vents free of dust. With your computer turned off and unplugged, brush
the dust away from the vents with a damp cloth. Be careful not to drip any
water into the vents. Do not attempt to clean dust from the inside your
computer.
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Chapter 11: Maintaining Your Computer
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your computer and turn the
keyboard upside down. Let the liquid drain, then let the keyboard dry before
trying to use it again. If the keyboard does not work after it dries, you may
need to replace it.
Cleaning the computer screen
If your computer screen is a flat panel display, use a soft cloth and water to
clean the computer screen. Squirt a little water on the cloth (never directly on
the screen), and wipe the screen with the cloth.
Warning
The computer screen is made of specially coated glass
and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.
- OR If your computer screen is not a flat panel display, use a soft cloth and glass
cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never
directly on the screen), and wipe the screen with the cloth.
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Cleaning your computer
Cleaning the mouse
If the mouse pointer begins moving erratically across the computer screen or
becomes difficult to control precisely, cleaning the mouse will likely improve
its accuracy.
Clean your optical mouse by wiping the bottom of the mouse with a damp
lint-free cloth.
To clean your trackball mouse:
1
2
Turn the mouse upside down.
3
Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
Rotate the retaining ring on the bottom of the mouse counter-clockwise,
then remove the retaining ring and mouse ball.
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4
Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.
Mouse rollers
5
Replace the mouse ball and lock the retaining ring into place.
Help and
Support
For a video tutorial about cleaning the mouse in
Windows XP, click Start, then click Help and Support.
Type the keyword Video tutorials in the HelpSpot Search
box
, then click the arrow.
Click Cleaning the mouse.
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Restoring
Software
12
Read this chapter to learn how to:
■
Reinstall device drivers
■
Update device drivers
■
Reinstall programs
■
Reinstall Windows
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Using the Restoration CDs
Use the Gateway Restoration CDs to reinstall device drivers, your operating
system, and other programs that were preinstalled at the factory.
Important
Before you try to fix a problem by reinstalling software from
your Gateway Restoration CDs, make sure that you have
tried these steps first:
Use the diagnostics and troubleshooting tools found in
HelpSpot. For more information about diagnostics and
troubleshooting tools in Windows XP, click Start, then
click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box
, then click the arrow.
■
See the Troubleshooting section of this guide.
If these steps do not resolve the problem, use the Gateway
Restoration CDs to reinstall device drivers or programs.
■
If reinstalling device drivers or programs does not resolve
the problem, reinstall Windows.
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Reinstalling device drivers
Reinstalling device drivers
Device drivers are programs that control devices such as the computer display,
CD or DVD drives, and modems. Drivers translate information between
computer devices and programs.
Drivers for your original computer hardware are installed at Gateway. If you
install a new device, you need to install the drivers provided by the device
manufacturer.
You should reinstall device drivers:
■
If directed to do so while troubleshooting
■
If you see a message indicating that there is a problem with a device driver
If you need to reinstall device drivers because you are directed to do so while
troubleshooting or if a message tells you that there is a problem with a device
driver, reinstall the device drivers by following the steps in “Reinstalling device
drivers” on page 211.
If you just reinstalled Windows XP or Windows 2000, the device drivers were
automatically reinstalled.
If you are not comfortable with the procedures covered in this section, seek
help from a more experienced computer user or a computer service technician.
To reinstall device drivers:
1
Insert the red Drivers CD into the CD, DVD, or recordable drive. If the
program starts automatically, go to Step 5.
- OR If the program does not start automatically, go to Step 2.
2
3
4
Click Start, then click Run. The Run dialog box opens.
In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD, DVD, or recordable drive).
Click OK.
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Chapter 12: Restoring Software
5
If this is the first time you have inserted the red Drivers CD, accept the
End User License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue. The Gateway Driver and Application Recovery program starts and
the Drivers and Application Recovery tab appears.
6
Select a single device driver to reinstall.
- OR Click Automatic Installation, then select multiple device drivers to reinstall.
(Grayed out drivers are not available for Automatic Installation. To select
these drivers, click Manual Installation.)
7
8
Click Install.
Follow any additional on-screen instructions. Depending on the device
driver you are reinstalling, you may only need to restart your computer
to complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.
Help and
Support
For more information about reinstalling device drivers in
Windows XP, click Start, then click Help and Support.
Type the keyword drivers in the HelpSpot Search box
, then click the arrow.
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Updating device drivers
Updating device drivers
The Restoration CDs contain a device driver update utility that works over the
Internet. If you do not have an Internet service provider, the update utility
works by direct-dialing the device driver update service.
To update device drivers:
1
Insert the red Drivers CD into the CD, DVD, or recordable drive. If the
program starts automatically, go to Step 5.
- OR If the program does not start automatically, go to Step 2.
2
3
4
5
6
7
8
Click Start, then click Run. The Run dialog box opens.
In the Open text box, type d:\runmenu.exe (where d is the drive letter of
the CD, DVD, or recordable drive).
Click OK.
If this is the first time you have inserted the red Drivers CD, accept the
End User License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue. The Gateway Driver and Application Recovery program starts and
the Drivers and Application Recovery tab appears.
Click the Web Updates tab.
Click Check Now. The Connect window opens.
Install available updated device drivers by following the on-screen
instructions. Depending on the device driver you are updating, you may
only need to restart your computer to complete the installation. However,
if a setup wizard opens when you restart your computer, follow the
on-screen instructions.
Help and
Support
For more information about updating device drivers in
Windows XP, click Start, then click Help and Support.
Type the keyword updating drivers in the HelpSpot
Search box
, then click the arrow.
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Chapter 12: Restoring Software
Reinstalling programs
If you have problems running a program or if you have reinstalled your
operating system, you can reinstall programs from the yellow Applications CD(s)
and other program CDs. If you are reinstalling programs from other program
CDs, follow the installation instructions on each CD. If you want to reinstall
a program, uninstall the old version first.
To reinstall programs from the Applications CD(s):
1
If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2
In Windows XP, click Start, Control Panel, then click
Add or Remove Programs.
- OR In Windows 2000, click Start, Settings, Control Panel, then double-click the
Add or Remove Programs icon.
3
In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.
4
Insert the yellow Applications CD(s) into the CD, DVD, or recordable drive.
If the program starts automatically, go to Step 8.
- OR If the program does not start automatically, go to Step 5.
5
6
7
8
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Click Start, then click Run. The Run dialog box opens.
In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD, DVD, or recordable drive).
Click OK.
If this is the first time you have inserted the yellow Applications CD(s),
accept the End User License Agreement (EULA) by clicking Yes, I accept it,
then clicking Continue. The Gateway Driver and Application Recovery
program starts and the Drivers and Application Recovery tab appears.
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Reinstalling programs
9
Select a single program to reinstall.
- OR Click Automatic Installation, then select multiple programs to reinstall.
(Grayed out programs are not available for Automatic Installation. To select
these programs, click Manual Installation.)
10
11
Click Install.
Follow any additional on-screen instructions. Depending on the programs
you are reinstalling, you may only need to restart your computer to
complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.
Help and
Support
For more information about reinstalling programs in
Windows XP, click Start, then click Help and Support.
Type the keyword installing programs in the HelpSpot
Search box
, then click the arrow.
To reinstall Works Suite (including Word), games, or other programs from
a CD:
1
If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2
In Windows XP, click Start, Control Panel, then click
Add or Remove Programs.
- OR In Windows 2000, click Start, Settings, Control Panel, then double-click the
Add or Remove Programs icon.
3
In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.
4
5
Insert the program CD into the CD, DVD, or recordable drive.
Complete the program reinstallation by following the instructions
included with the program CD.
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Reinstalling Windows
If your computer is not working correctly, try the following options to correct
the problem:
■
Troubleshooting. For more information, see “Troubleshooting” on
page 276.
■
Reinstalling device drivers. For more information, see “Reinstalling device
drivers” on page 211.
If the options above do not correct the problem, you can use the Restoration
CDs to reinstall Windows and other software.
The Restoration CDs step you through reinstalling Windows XP or
Windows 2000. If you are reinstalling Windows XP or Windows 2000, the
Restoration CDs automatically reinstall the hardware device drivers and some
programs as well. You can install any remaining programs by using the program
CDs that came with your computer. To reinstall your programs, follow the
instructions in “Reinstalling programs” on page 214.
Important
If you are prompted for your Windows product key when
you reinstall Windows, you can find the key on the
Microsoft Certificate of Authenticity label located on the
back or side of your computer case. For more information,
see “Microsoft Certificate of Authenticity” on page 20.
To reinstall Windows XP or Windows 2000, and the device drivers:
Caution
Back up your personal files before you use this option.
All files on your computer will be deleted!
1
2
3
4
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Insert the red Drivers CD into the CD, DVD, or recordable drive.
Restart your computer.
Select 2. Boot from CD-ROM.
Select a language option.
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Reinstalling Windows
5
6
7
8
9
10
11
Select 1. Delete all files (Automated Fdisk/Format).
Select 1. Continue deleting all files and restart.
When prompted, press any key to continue.
Select 2. Boot from CD-ROM.
Select a language option.
Select 2. Automated installation of Windows (XP or 2000).
When prompted, remove the red Drivers CD and insert the blue Operating
System CD into the CD, DVD, or recordable drive, then press any key to
continue.
12
13
When prompted, accept the License Agreement by pressing Y.
14
15
When prompted, insert the red Drivers CD, then click Continue.
16
When the Gateway Application Loader has finished, go to the Windows
desktop by clicking OK.
17
Install additional programs by following the instructions in “To reinstall
programs from the Applications CD(s):” on page 214.
18
Install other software, such as Microsoft Works Suite and gaming software,
by following the instructions in “To reinstall Works Suite (including Word),
games, or other programs from a CD:” on page 215.
Wait while the setup program copies files to your hard drive. When your
computer restarts, do NOT press any key to boot from CD.
When prompted, insert the yellow Applications CD(s), then click Continue.
The Gateway Application Loader automatically installs your drivers and
programs. Your computer restarts several times during this process. Do not
press any keys or buttons during this process unless prompted to do so.
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Upgrading Your
Computer
13
This chapter provides information about upgrading and
replacing components in your computer. Read this chapter
to learn how to:
■
Identify your case style
■
Open the computer case
■
Remove and install drives and components
■
Remove and install add-in cards
■
Remove and install system boards
■
Add memory
■
Change the battery
You must open the computer case to upgrade or replace
components. If you are not comfortable with these
procedures, get help from a more experienced computer
user or computer service technician.
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Chapter 13: Upgrading Your Computer
Selecting a place to work
Work on your computer in an area that:
■
Is clean (avoid dusty areas)
■
Is a low-static environment (avoid carpeted areas)
■
Has a stable surface on which to set your computer
■
Has enough room to place all the computer parts
■
Is near a grounded outlet so you can test your computer after installation
■
Is near a telephone (in case you need help from Gateway Technical
Support). The telephone must be directly connected to a telephone jack
and cannot be connected to your computer
Gathering the tools you need
Some tools and supplies that you may need to work on your computer are:
220
■
A Phillips screwdriver
■
A flat-head screwdriver
■
A notebook to take notes
■
Small containers to store various types of screws
■
A grounding wrist strap (available at most electronic stores)
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Preventing static electricity discharge
Preventing static electricity
discharge
The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Warning
ESD can permanently damage electrostatic
discharge-sensitive components in your computer .
Prevent ESD damage by following ESD guidelines every
time you open the computer case.
Warning
To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer and unplug the power
cord and the modem and network cables before opening
the case.
Before opening the computer case, follow these guidelines:
■
Turn off your computer.
■
Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your computer.
Warning
To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
■
Touch a bare metal surface on the back of the computer.
■
Unplug the power cord and the modem and network cables.
Before working with computer components, follow these guidelines:
■
Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■
Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■
Always hold expansion cards by their edges or their metal mounting
brackets. Avoid touching the edge connectors and components on the
cards. Never slide expansion cards or components over any surface.
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Chapter 13: Upgrading Your Computer
Identifying the computer case
style
Use the following descriptions to identify the style of the computer case.
Gateway Tower
Gateway Mid Tower
Gateway Micro Tower
The Gateway Tower does not
have an access door on the
front.
The Gateway Mid Tower
case has an access door on
the front that covers the
drive bays and other
components.
The Gateway Micro Tower can
be set vertically into its
removable base, or set
horizontally using the rubber
feet found on its right side.
For instructions on
upgrading your Gateway
Mid Tower case, see
“Upgrading the Gateway
Tower and Mid Tower
cases” on page 223.
For instructions on upgrading
your Gateway Micro Tower
case, see “Upgrading the
Gateway Micro Tower Case” on
page 242.
For instructions on upgrading
your Gateway Tower case, see
“Upgrading the Gateway Tower
and Mid Tower cases” on
page 223.
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Upgrading the Gateway Tower and Mid Tower cases
Upgrading the Gateway Tower and
Mid Tower cases
The Gateway Tower and Mid Tower cases provide toolless access to internal
components.
Tips & Tricks
When cleaning the case, do not use abrasive or solvent
cleaners because they can damage the finish. Use soap
and water or a dilution of water and isopropyl alcohol. For
more information, see “Cleaning your computer” on
page 205.
Opening the case
Warning
To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power cord and modem cable before opening the case.
To open the computer case:
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
Follow the instructions in “Preventing static electricity discharge” on
page 221.
3
Shut down your computer, then disconnect the power cord and modem,
network, and all peripheral device cables.
4
5
Press the power button to drain any residual power from your computer.
If the case cover has a shipping screw installed on the back of the case,
remove the screw. For information about the location of the screw, see
“Gateway Tower Back” on page 5 and “Gateway Mid Tower Back” on
page 10.
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Chapter 13: Upgrading Your Computer
6
224
Push in on the cover release handle.
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Upgrading the Gateway Tower and Mid Tower cases
7
Pull the side panel away from the case.
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Chapter 13: Upgrading Your Computer
Closing the case
To close the computer case:
1
Make sure that all of the internal cables are arranged inside the case so
they will not be pinched when you close the case.
2
Align the door tabs into the case notches.
Door tabs
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Upgrading the Gateway Tower and Mid Tower cases
3
Swing the side panel toward the case until the release handle locks.
4
5
If you removed a case cover shipping screw, replace the screw.
Reconnect the cables and power cord.
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Chapter 13: Upgrading Your Computer
Adding or replacing a diskette, CD, or DVD
drive
Use these instructions to replace 5.25-inch drives such as CD or DVD drives,
and 3.5-inch drives, such as diskette drives.
To add or replace a CD, DVD, or diskette drive:
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
3
Open the case using the instructions in “Opening the case” on page 223.
If you are adding a drive, locate an empty drive bay.
-ORIf you are replacing a drive, disconnect the drive cables, noting their
locations and orientation. (You will reconnect the cables after you install
the new drive.) See the drive documentation for further instructions.
Power cable
Data ribbon cable
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Upgrading the Gateway Tower and Mid Tower cases
4
If there is a shipping screw installed next to the release lever, remove the
screw, then slide the release lever toward the rear of the case.
5
If you are replacing a drive, slide the old drive forward and out of the drive
bay.
- OR If you are adding a new drive, slide the drive bay cover forward and out
of the drive bay.
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Chapter 13: Upgrading Your Computer
6
If you are replacing a drive, set any jumpers on the new drive to match
the old drive. See the drive documentation for further instructions.
7
Slide the new drive into the drive bay until it settles into the indentation
and is flush with the front of the computer case, then slide the release lever
toward the front of the case.
8
9
If you removed a shipping screw, replace the screw.
10
Reconnect the drive cables using your notes from Step 3. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side closest to the power supply connection).
See the drive documentation for more information.
Close the case using the instructions in “Closing the case” on page 226.
Adding or replacing a hard drive
Use these instructions to add or replace a hard drive.
To replace a hard drive:
230
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
Open the case using the instructions in “Opening the case” on page 223.
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Upgrading the Gateway Tower and Mid Tower cases
3
Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
documentation for further instructions.
Data ribbon cable
Power cable
4
Slide the release lever toward the open side of the case.
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Chapter 13: Upgrading Your Computer
232
5
Slide the drive out of the drive bay.
6
Set any jumpers on the new drive to match the old drive. See the drive
documentation for further instructions.
7
Slide the new drive in, then slide the release lever toward the inside of the
case.
8
Reconnect the drive cables using your notes from Step 3. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side farthest from the power supply
connection). See the drive documentation for more information.
9
Close the case using the instructions in “Closing the case” on page 226.
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Upgrading the Gateway Tower and Mid Tower cases
Adding or replacing add-in cards
An add-in card is a card used in your computer to add functionality to the
system. Use the following instructions to replace, add, or reseat an add-in card.
To replace, add, or reseat an add-in card:
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
3
Open the case using the instructions in “Opening the case” on page 223.
For more stability, place your computer on its side. Place your computer
on a towel or other non-abrasive surface to avoid scratching the
computer case.
Retention thumbscrew
4
Disconnect any cables that are attached to the card, noting their locations
and orientation. (You will reconnect the cables after you install the new
card.) See the add-in card documentation for further instructions.
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234
5
Remove the retention thumb-screw that secures the card retention cover
to the case, then swing the add-in card retention cover open.
6
If you are replacing an add-in card, remove the old add-in card. You can
slightly seesaw the card end-to-end to loosen the card, but do not bend
the card sideways.
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Upgrading the Gateway Tower and Mid Tower cases
Warning
7
Do not touch the contacts on the bottom part of the add-in
card. Touching the contacts can cause electrostatic
damage to the card.
Insert the new card into the add-in slot.
You can slightly seesaw the card end-to-end to help insert the card, but
do not bend the card sideways.
8
Push the add-in card retention cover inward, then secure the add-in card
retention cover with the retention thumb-screw.
9
If you disconnected any cables, reconnect the add-in card cables using your
notes from Step 4. See the add-in card documentation for more
information.
10
11
Close the case using the instructions in “Closing the case” on page 226.
See the documentation that came with the add-in card for any special
software installation instructions.
Replacing the power supply
To replace the power supply:
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
Open the case using the instructions in “Opening the case” on page 223.
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236
3
For more stability, place your computer on its side. Place your computer
on a towel or other non-abrasive surface to avoid scratching the
computer case.
4
Disconnect the power supply cables from all components (such as, hard
drives, CD, DVD, or recordable drives, and the system board), noting their
locations and orientation. (You will reconnect the cables after you install
the new power supply.)
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Upgrading the Gateway Tower and Mid Tower cases
5
Swing the power supply retention clip out.
6
Slide the power supply toward the front of the case, then up.
7
Install the new power supply into the case, then swing the power supply
retention clip toward the back of the case until it locks into place.
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8
Reconnect the power supply cables using your notes from Step 4. See the
power supply documentation for more information.
9
Close the case using the instructions in “Closing the case” on page 226.
Replacing the system board
To replace the system board:
238
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
3
Open the case using the instructions in “Opening the case” on page 223.
4
Remove all of the add-in cards using the instructions in “Adding or
replacing add-in cards” on page 233.
For more stability, place your computer on its side. Place your computer
on a towel or other non-abrasive surface to avoid scratching the
computer case.
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Upgrading the Gateway Tower and Mid Tower cases
5
Disconnect the power and data cables from the system board, noting their
locations and orientation. (You will reconnect the cables after you install
the new board.)
6
Remove the thumbscrew using a screwdriver, coin, or your fingers.
Thumbscrew
(approximate location)
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Chapter 13: Upgrading Your Computer
7
Slide the system board toward the front of the case, then up and out of
the case. The system board standoffs slide out of the keyhole slots.
Standoff
Keyhole slot
240
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Upgrading the Gateway Tower and Mid Tower cases
8
Slide the new system board into the keyhole slots and lock it into place
with the thumbscrew.
Important
The new system board must have special standoffs
(pem studs) mounted on the bottom of the board. If
necessary, use the standoffs from the original system
board.
9
Reconnect the power and data cables using your notes from Step 5. See
the system board documentation for more information.
10
Reinstall the add-in cards using the instructions in “Adding or replacing
add-in cards” on page 233.
11
Close the case using the instructions in “Closing the case” on page 226.
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Upgrading the Gateway Micro
Tower Case
The Gateway Micro Tower case provides toolless access to internal components.
Tips & Tricks
When cleaning the case, do not use abrasive or solvent
cleaners because they can damage the finish. Use soap
and water or a dilution of water and isopropyl alcohol. For
more information, see “Cleaning your computer” on
page 205.
Opening the case
Warning
To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power cord and modem cable before opening the case.
To open the Gateway Micro Tower case:
242
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
Follow the instructions under “Preventing static electricity discharge” on
page 221.
3
Shut down your computer, then disconnect the power cord and modem,
network, and all peripheral device cables.
4
5
Press the power button to drain any residual power from your computer.
If your case cover has a shipping screw installed on the back of the case,
remove the screw. For information about the location of the screw, see
“Gateway Micro Tower Back” on page 15.
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Upgrading the Gateway Micro Tower Case
6
If your computer is standing in the base, lift up on the front of the
computer case, then pull the case forward and off the base.
7
For more stability, place your computer on its side with the rubber feet
resting on your workspace.
8
Push in on the cover release handle.
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9
244
Lift the side panel up.
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Upgrading the Gateway Micro Tower Case
10
Lift the side panel away from the case.
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Closing the case
To close the Gateway Micro Tower case:
1
Make sure that all of the internal cables are arranged inside the case so
they will not be pinched when you close the case.
2
Align the door tabs into the case notches.
Door tabs
246
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Upgrading the Gateway Micro Tower Case
3
Swing the side panel toward the case until the release handle locks.
4
5
6
If you removed a case cover shipping screw, replace the screw.
7
Reconnect the cables and power cord.
Return the case to its normal position.
If you removed the computer case from the base, lower the case onto the
base, then push the case back, into the base.
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Adding or replacing a diskette, CD, or DVD
drive
Use these instructions to replace 5.25-inch drives such as CD or DVD drives
and 3.5-inch drives such as diskette drives.
To add or replace a CD, DVD, or diskette drive:
248
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
3
Open the case using the instructions in “Opening the case” on page 242.
Push in on the bezel release tab.
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Upgrading the Gateway Micro Tower Case
4
While pushing in on the bezel release tab (see Step 3) pull the right side
of the bezel forward until the bezel release tab unlocks from the case, then
swing the front bezel outward and to the left until the left-side bezel tab
unhooks from the slot in the computer case.
5
Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
documentation for further instructions.
Drive
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Data ribbon Power cable
cable
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250
6
Slide the release lever back toward the rear of the case.
7
Slide the old drive forward and out of the drive bay.
8
Set any jumpers on the new drive to match the old drive. See the drive
documentation for further instructions.
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Upgrading the Gateway Micro Tower Case
9
Slide the new drive into the drive bay until it settles into the indentation,
then slide the release lever toward the front of the case.
10
11
If you removed a shipping screw, replace the screw.
12
Insert the left-side bezel tab into the slot on the left side of the computer
case, then swing the right side of the bezel in, towards the case, until the
right-side bezel release tab locks into place.
13
Close the case using the instructions in “Closing the case” on page 246.
Reconnect the drive cables using your notes from Step 5. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side farthest from the power supply
connection). See the drive documentation for more information.
Adding or replacing a hard drive
Use these instructions to replace a hard drive.
To replace a hard drive:
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
Open the case using the instructions in “Opening the case” on page 242.
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Chapter 13: Upgrading Your Computer
3
Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
documentation for further instructions.
Drive
4
252
Data ribbon
cable
Slide the release lever toward the rear of the case.
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Power cable
Upgrading the Gateway Micro Tower Case
5
Lift the old drive out of the drive bay.
6
Set any jumpers on the new drive to match the old drive. See the drive
documentation for further instructions.
7
Insert the new drive, then slide the release lever toward the front of the
case to lock it into place.
8
Reconnect the drive cables using your notes from Step 3. The red-striped
edge on the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side farthest from the power supply
connection). See the drive documentation for more information.
9
Close the case using the instructions in “Closing the case” on page 246.
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Chapter 13: Upgrading Your Computer
Adding or replacing add-in cards
An add-in card is a card used in your computer to add functionality to the
system. Use the following instructions to replace, add, or reseat an add-in card.
To replace, add, or reseat an add-in card:
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
3
Open the case using the instructions in “Opening the case” on page 242.
4
Remove the retention thumbscrew that secures the card retention cover
to the case.
Disconnect any cables that are attached to the card, noting their locations
and orientation. (You will reconnect the cables after you install the new
card.) See the add-in card documentation for further instructions.
Retention
thumbscrew
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Upgrading the Gateway Micro Tower Case
5
Swing the add-in card retention cover open.
6
If you are replacing an add-in card, remove the old add-in card.
You can slightly seesaw the card end-to-end to loosen the card, but do not
bend the card sideways.
Warning
Do not touch the contacts on the bottom part of the add-in
card. Touching the contacts can cause electrostatic
damage to the card.
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Chapter 13: Upgrading Your Computer
7
Insert the new card into the add-in slot.
You can slightly seesaw the card end-to-end to help insert the card, but
do not bend the card sideways.
8
Push the add-in card retention cover inward, then secure the add-in card
retention cover with the retention thumbscrew.
9
If you disconnected any cables, reconnect the add-in card cables using your
notes from Step 3. See the add-in card documentation for more
information.
10
11
Close the case using the instructions in “Closing the case” on page 246.
See the documentation that came with the card for any special software
installation instructions.
Replacing the power supply
To replace a power supply:
256
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
Open the case using the instructions in “Opening the case” on page 242.
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Upgrading the Gateway Micro Tower Case
3
Disconnect the power supply cables from all components (such as hard
drives, CD, DVD, or recordable drives, and the system board), noting their
locations and orientation. (You will reconnect the cables after you install
the new power supply.)
Power supply
Power supply cables
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258
4
Rotate the power supply retention clip away from the power supply.
5
Slide the old power supply toward the front of the case, then up.
6
Install the new power supply into the case, then rotate the power supply
retention clip toward the power supply.
7
Reconnect the power supply cables using your notes from Step 3. See the
power supply documentation for more information.
8
Close the case using the instructions in “Closing the case” on page 246.
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Upgrading the Gateway Micro Tower Case
Replacing the system board
To replace the system board:
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
3
Open the case using the instructions in “Opening the case” on page 242.
4
Disconnect the power and data cables from the system board, noting their
locations and orientation. (You will reconnect the cables after you install
the new board.)
5
Remove the thumbscrew using a screwdriver, coin, or your fingers.
Remove all of the add-in cards using the instructions in “Adding or
replacing add-in cards” on page 254.
Thumbscrew
(approximate location)
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Chapter 13: Upgrading Your Computer
6
Slide the system board toward the front of the case, then up and out of
the case. The system board standoffs slide out of the keyhole slots.
Standoff Keyhole slot
7
Slide the new system board into the keyhole slots and lock it into place
with the thumbscrew.
Important
8
Reconnect the power and data cables using your notes from Step 4. For
more information, see the system board documentation.
9
Install the add-in cards using the instructions in “Adding or replacing
add-in cards” on page 254.
10
260
The new system board must have special standoffs
(pem studs) mounted on the bottom of the board. If
necessary, use the standoffs from the original
system board.
Close the case using the instructions in “Closing the case” on page 246.
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Installing memory
Installing memory
When you upgrade the computer memory, make sure that you install the
correct type of memory module for your computer. Your computer uses either
DIMM or RIMM memory.
This section applies to all case styles. The following illustration shows the
general location of the memory modules in the system board.
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Chapter 13: Upgrading Your Computer
Installing or replacing DIMM memory
If your computer uses DIMM memory, the memory module has several memory
chips on one or both sides.
To install or replace DIMM memory:
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
3
4
Open the case using the instructions for your case style.
Find the memory module banks on your system board.
If you are removing a DIMM from the memory module bank, gently pull
the plastic tabs away from the sides of the memory module and remove it.
- OR If you are adding a DIMM to an empty memory module bank, gently pull
the plastic tabs away from the sides of the memory module bank.
262
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Installing memory
5
Align the notches on the new DIMM with the notches on the memory
module bank and press the module firmly into the bank. The tabs on the
sides of the memory module should secure the memory module
automatically. When the module is secure, you hear a click.
6
7
8
9
Close the case using the instructions for your case style.
Reconnect the cables and the power cord.
Turn on your computer. Windows starts and the Windows desktop appears.
In Windows XP, click Start, Control Panel, then click Performance and
Maintenance (if in Category view). Click/Double-click System. The amount
of memory in your computer is shown at the bottom of the System Properties
dialog box in the General tab.
- OR In Windows 2000, right-click the My Computer icon, then click Properties.
The amount of memory in your computer is shown at the bottom of the
System Properties dialog box in the General tab.
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Chapter 13: Upgrading Your Computer
Installing or replacing RIMM memory
If your computer uses RIMM system memory, you need to use a combination
of Rambus Interface Memory Modules (RIMMs) and Continuity-RIMMs
(C-RIMMs). All memory slots must be filled with either a RIMM or a C-RIMM.
RIMMs
If your computer uses RIMM memory, the memory has a metal cover on one
or both sides of the module.
C-RIMMs
C-RIMMs are placeholders that let the memory modules work. A C-RIMM does
not have a metal cover on either side of the module.
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Installing memory
Tips & Tricks
Identifying identical RIMM modules
Identical RIMM modules must share the same five specifications shown in
this example.
Number of RDRAMs
Module Memory
Capacity
ECC Support: (blank = no ECC support
ECC = ECC support)
64MB/8 ECC
RAMBUS 800-45
Memory Speed tRAC
To install or replace RIMM or C-RIMM memory:
1
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
2
3
4
Open the case using the instructions for your case style.
Find the memory module banks on your system board.
If you are removing a RIMM from the memory module bank, gently pull
the plastic tabs away from the sides of the memory module and remove it.
- OR -
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Chapter 13: Upgrading Your Computer
If you are removing a C-RIMM from the memory module bank, gently pull
the plastic tabs away from the sides of the module and remove it.
5
If you are installing two memory modules into one dual-channel
(two-slot) bank (RIMM BANK 0), install two identical RIMMs in
RIMM BANK 0 and two C-RIMMS in RIMM BANK 1 on the system board.
RIMMs installed in
RIMM BANK 0
C-RIMMs installed in
RIMM BANK 1
-ORIf you are installing four memory modules into two dual-channel
(two-slot) banks (RIMM BANK 0 and RIMM BANK 1), install two identical
RIMMs in RIMM BANK 0 and two identical RIMMs in RIMM BANK 1 on the
system board.
RIMMs installed in
RIMM BANK 0
RIMMs installed in
RIMM BANK 1
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Installing memory
6
7
8
9
10
Align the notches on the RIMM and C-RIMM with the notches on the
memory module bank, then press the module firmly into the bank. The
tabs on the side of the RIMM and C-RIMM should secure the memory
module automatically. When the module is secure, you hear a click.
Close the case using the instructions for your case style.
Reconnect the cables and power cord.
Turn on your computer. Windows starts and the Windows desktop appears.
In Windows XP, click Start, Control Panel, then click Performance and
Maintenance (if in Category view). Click/Double-click System. The amount
of memory in your computer is shown at the bottom of the System Properties
dialog box in the General tab.
- OR In Windows 2000, right-click the My Computer icon, then click Properties.
The amount of memory in your computer is shown at the bottom of the
System Properties dialog box in the General tab.
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Chapter 13: Upgrading Your Computer
Replacing the system battery
If the computer clock does not keep time or the settings in the BIOS Setup utility
are not saved when you turn off your computer, replace the system battery.
Use a battery of the same size and voltage as the original battery that was in
your computer.
Warning
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer. Dispose of used
batteries following the manufacturer’s instructions.
To replace the battery:
268
1
Open the BIOS Setup utility using the instructions in “Using the BIOS Setup
utility” on page 270.
2
Write down all the values in the menus and submenus, then exit from the
utility.
3
4
Shut down your computer.
5
6
Open the case using the instructions for your case style.
Identify the computer case style. For more information, see “Identifying
the computer case style” on page 222.
Locate the old battery on the system board and note its orientation. You
will need to install the new battery the same way.
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Replacing the system battery
7
While pushing down on the battery release tab, place the edge of a small
flat-head screwdriver under the battery and lift the battery up until it pops
out of the socket.
8
Make sure that the positive (+) side of the battery is facing up, then press
the new battery into the socket until it snaps into place.
9
10
11
12
Close the case using the instructions for your case style.
13
In the BIOS Setup utility, restore any settings that you wrote down in
Step 2.
14
Save all your settings and exit the BIOS Setup utility.
Reconnect all external cables and the power cord.
Turn on your computer.
Enter the BIOS Setup utility. For instructions, see “Using the BIOS Setup
utility” on page 270.
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Chapter 13: Upgrading Your Computer
Using the BIOS Setup utility
The BIOS Setup utility stores the basic settings for your computer. These settings
include basic system hardware configuration, system resource settings, and
password security. These settings are stored and saved even when the power
is off.
Caution
The options in the BIOS Setup utility have been set at the
factory for optimal performance. Changes to these settings
will affect the performance of your computer.
Before changing any settings, write them down in case you
need to restore them later.
To open BIOS Setup utility:
1
2
270
Restart your computer.
During the restart, press and hold the F1 key. The main menu of the
BIOS Setup utility opens.
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Replacing the system battery
The following illustration shows the main menu screen of a typical BIOS Setup
utility. Your BIOS Setup utility may vary from the illustration below.
BIOS Setup Utility
Main
Advanced
Security
Power
Boot
Exit
Item Specific Help
BIOS Version
4W4SB0X0.15A.0004.P02
Processor Type
Processor Speed
Front Side Bus Speed
Cache Ram
Pentium (R) III
933 MHz
133 MHz
512 KB
System
Memory
Memory
Memory
128
128
Not
Not
Memory
Bank 0
Bank 1
Bank 2
MB
MB SDRAM
Installed
Installed
Language:
Cache ECC Support:
[English (US)]
[Disabled]
System Time:
System Date:
[11:09:31]
[10/15/2000]
F1 Help
ESC Exit
↑↓ Select Item
←→ Select Menu
Select the display
language for the
BIOS.
-/+ Change Values
Enter Select > Sub-Menu
F9 Setup Defaults
F10 Save and Exit
Use the navigation keys displayed at the bottom of the BIOS Setup utility screen
to move through the BIOS menus and make selections. Press F1 to get more
help about options.
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Troubleshooting
14
This chapter provides some solutions to common computer
problems. Read this chapter to learn how to:
■
Troubleshoot typical hardware and software problems
■
Get telephone support
■
Use automated troubleshooting systems
■
Get tutoring and training
If the suggestions in this chapter do not correct the
problem, see “Getting Help” on page 39, for more
information about how to get help.
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Chapter 14: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■
Never remove your computer case cover while your computer is turned
on and while the modem cable and the power cord are connected.
■
Do not attempt to open the monitor case. To do so is extremely dangerous.
Even if the power is disconnected, energy stored in the monitor
components can be dangerous. Also, opening the monitor voids the
warranty.
■
Make sure that you are correctly grounded before opening your computer
case. For more information about preventing damage from static electricity,
see “Preventing static electricity discharge” on page 221.
Warning
Do not try to troubleshoot your problem if power cords or
plugs are damaged, if your computer was dropped, or if
the case was damaged. Instead, unplug your computer
and contact a qualified computer technician.
First steps
Try these things first before going to the following sections:
274
■
Make sure that the power cable is connected to your computer and an
AC outlet and that the AC outlet is supplying power.
■
If you use a power strip, make sure that it is turned on.
■
If a peripheral device (such as the keyboard or mouse) does not work, make
sure that all connections are secure.
■
If you added or removed computer components before the problem started,
review the procedures you performed and make sure that you followed
each instruction.
■
Make sure that your hard drive is not full.
■
If an error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and fixing
the problem.
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Software support tools
■
If an error occurs in a program, see the program’s printed documentation
or the online help.
Help and
Support
For more information about troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box
, then click the arrow.
Software support tools
Your system may include the following support tool to help you diagnose and
fix problems:
■
PC Doctor is a comprehensive hardware diagnostic and system information
tool that can test your computer and determine its configuration.
PC Doctor provides 85 professional diagnostic tests directly from your
computer.
This support tool is available from HelpSpot or by clicking Start, All Programs,
then clicking Gateway Utilities.
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Chapter 14: Troubleshooting
Troubleshooting
Add-in cards
The computer does not recognize an add-in card
■
Shut down and restart your computer.
■
Make sure that you have installed the required software. For more
information, see the documentation that came with your add-in card.
■
Reseat the card. For more information, see the adding or replacing add-in
cards section for your case in the “Upgrading Your Computer” on page 219.
CD, DVD, or recordable drives
The computer does not recognize a disc or the CD, DVD, or recordable
drive
276
■
Make sure that the disc label is facing up or left, then try again.
■
Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the CD or DVD drive.
■
If you are trying to play a DVD, make sure that you have a DVD drive. To
identify your drive type, see “Identifying drive types” on page 94.
■
Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■
Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 278.
■
Restart your computer, then enter the BIOS Setup utility by pressing and
holding F1 while your computer restarts. Make sure that the IDE controllers
are enabled. For more information on using the BIOS Setup utility, see
“Using the BIOS Setup utility” on page 270.
■
Make sure that the drive is configured correctly by following the
instructions in the drive documentation.
■
Open your computer case and make sure that the cables are connected
correctly to the CD or DVD drive and the IDE connector on the system
board or controller card.
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Troubleshooting
■
If you have a SCSI device in your system, check the cable connected to
the SCSI card. If the CD or DVD drive is the last drive on the cable (the
drive farthest from the card), make sure that the CD or DVD drive is
terminated. For more information about SCSI device configurations, see
the drive documentation or download the documentation from the
Gateway Web site.
■
Reinstall the device driver. For more information, see “Updating device
drivers” on page 213.
Audio CD does not produce sound
■
Make sure that the disc label is facing up or left, then try again.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■
Make sure that the volume controls are turned up. For more information,
see “Adjusting the volume” on page 82.
■
Make sure that the mute controls are turned off. For more information,
see “Adjusting the volume” on page 82.
■
Make sure that the speaker cables are connected correctly and securely.
■
Shut down and restart your computer.
■
Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 278.
■
Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 211.
A DVD movie will not play
■
Make sure that you have a DVD drive. To identify your drive type, see
“Identifying drive types” on page 94.
■
Make sure that the disc label is facing up or left, then try again.
■
Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the DVD drive.
■
Shut down and restart your computer.
■
Clean the disc. For more information, or more information, see “Cleaning
CDs and DVDs” on page 278.
■
Reinstall the DVD player program. For more information, see “Reinstalling
programs” on page 214.
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Chapter 14: Troubleshooting
■
Reinstall the device driver. For more information, see “Updating device
drivers” on page 213.
■
DVDs and DVD drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD,
the disc’s regional code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your computer’s
delivery address. The regional code for the United States and Canada is 1.
The regional code for Mexico is 2. Your DVD drive’s regional code must
match the regional code for the disc. The regional code for the disc is on
the disc, disc documentation, or disc packaging.
If the DVD movie does not play, the disc’s regional code and your DVD
drive’s regional code may not match.
Cleaning CDs and DVDs
Clean discs by wiping from the center to the edge, not around in a circle, using
a product, such as a soft cloth, made especially for cleaning CDs and DVDs.
Computer
The computer will not start
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■
Make sure that the power cord is connected to an AC power source and
your computer is turned on.
■
Open the computer case and make sure that the power supply cable is
connected correctly to the system board.
■
Open the computer case and make sure that the power button cable is
connected correctly to the system board.
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Diskette drive
The diskette drive is not recognized
■
Shut down and restart your computer.
■
Open the computer case and make sure that the cables are connected
correctly to the diskette drive and the system board. The red-striped edge
of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the
diskette drive (typically on the side farthest from the power supply
connection). If necessary, reverse one end of the cable, so the red-striped
edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure
that the pins are not bent or misaligned. For more information, see the
adding or replacing the diskette drive section for your case in “Upgrading
Your Computer” on page 219.
You cannot save a file to diskette or you see the message “disk is full
or write-protected”
■
Make sure that the write-protection tab on the upper-right corner of the
diskette is down (unprotected).
■
Delete unnecessary files on the diskette and try again.
■
Make sure that the diskette you are using is IBM-compatible.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■
Run Error-checking on the diskette. For more information, see “Checking
the hard drive for errors” on page 199. If errors are detected and corrected,
try using the diskette again.
You see a “Access Denied” or “Write protect” error message
■
Move the write-protection tab in the upper-right corner of the diskette
down (unprotected).
■
The diskette may be full. Delete unnecessary files on the diskette and try
again.
■
Not all diskettes are IBM-compatible. Make sure that the diskette you are
using is IBM-compatible.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
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You see a “Disk is full” error message
■
Delete unnecessary files on the diskette.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■
Run Error checking on the diskette. For more information, see “Checking
the hard drive for errors” on page 199. If errors are detected and corrected,
try using the diskette again.
You see a “Non-system disk” or “Disk error” error message
■
Eject the diskette from the diskette drive, then press ENTER.
■
Make sure that the diskette you are using is IBM-compatible.
The diskette drive LED is lit continuously
■
Remove the diskette from the drive. If the light stays on, try restarting your
computer.
■
Open the computer case and make sure that the cables are connected
correctly to the diskette drive and the system board. The red-striped edge
of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the
diskette drive (typically on the side farthest from the power supply
connection). If necessary, reverse one end of the cable, so the red-striped
edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure
that the pins are not bent or misaligned. For more information, see the
adding or replacing the diskette drive section for your case in “Upgrading
Your Computer” on page 219.
File management
A file was accidentally deleted
If the file was deleted at a DOS prompt or in Windows while holding down
the SHIFT key, the file cannot be restored.
To restore files that were deleted in Windows:
1
2
280
Double-click the Recycle Bin icon.
Right-click the file you want to restore, then click Restore. The file
is restored to the place where it was originally deleted from.
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Troubleshooting
If the Recycle Bin was emptied before you tried to restore a file, the
file cannot be restored.
Help and
Support
For more information about restoring deleted files in
Windows XP, click Start, then click Help and Support.
Type the keyword System Restore in the HelpSpot Search
box
, then click the arrow.
Hard drive
You see an “Insufficient disk space” error message
■
Delete unnecessary files from the hard drive using Disk Cleanup. For more
information, see “Using Disk Cleanup” on page 198.
■
Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking
Empty Recycle Bin.
■
Save your files to a diskette or another drive. If the hard drive is full, copy
any files not regularly used to diskettes or other backup media, then delete
them from the hard drive.
Help and
Support
For more information about file management in
Windows XP, click Start, then click Help and Support.
Type the keyword file management in the HelpSpot
Search box
, then click the arrow.
You see a “Data error” message
■
This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program. For more information,
see “Checking the hard drive for errors” on page 199.
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■
If a diskette is in the diskette drive, eject it and restart your computer.
■
Try restarting your computer by pressing CTRL+ALT+DEL.
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■
Open the computer case and make sure that the cables are connected
correctly to the hard drive and the system board. For more information
about connecting the hard drive cables, see the adding or replacing the
hard drive section for your case in “Upgrading Your Computer” on
page 219.
■
If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk” or “disk error” error message
■
Eject the diskette from the diskette drive, then press ENTER.
The computer does not recognize an IDE drive
■
Make sure that the IDE connectors are enabled in the BIOS Setup utility.
To enter the BIOS Setup utility, restart your computer, then press and hold
F1 while your computer restarts.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 211.
■
Open the computer case and make sure that the IDE cable is connected
to the system board IDE connector and the hard drive connector. For more
information about connecting the hard drive cables, see the adding or
replacing the hard drive section for your case in “Upgrading Your
Computer” on page 219.
The computer does not recognize a SCSI drive
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■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 211.
■
Open the computer case and reseat the drive controller. Also make sure
that the controller and power cables are connected to the drive. For more
information about connecting the hard drive cables, see the adding or
replacing the hard drive section for your case in “Upgrading Your
Computer” on page 219.
■
Make sure that the last device on the SCSI cable is correctly terminated.
For more information about SCSI device configurations, see the hard drive
documentation or download the documentation from the Gateway Web
site.
■
Change the drive’s SCSI address to one that is not being used by your
computer. For more information about SCSI device configurations, see your
drive documentation.
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Troubleshooting
Internet
You cannot connect to the Internet
■
Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■
Make sure that no one else is using the telephone line.
■
If you have the call waiting feature on your telephone line, make sure that
it is disabled.
■
Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■
Make sure that you do not have a problem with your modem. For more
information, see “Modem” on page 285.
Help and
Support
For more information about troubleshooting Internet
connections in Windows XP, click Start, then click Help
and Support.
Type the keyword troubleshooting connections in the
HelpSpot Search box
, then click
the arrow.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
Double-check the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser, then reconnect
and open the browser. If you still get the error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in your residence or at your local
telephone service
■
The condition of the Internet computers to which you connect and
the number of users accessing those computers
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■
The complexity of graphics and multimedia on Web pages
■
Having multiple Web browsers open, performing multiple downloads, and
having multiple programs open on your computer
People are sending you e-mail messages, but you have not received
any mail
■
Click the receive button in your e-mail program.
■
Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP for technical support.
Keyboard
The keyboard does not work
■
Make sure that the keyboard cable is plugged in correctly. For more
information, see the poster that came with your computer.
■
Remove all extension cables and switch boxes.
■
Clean the keyboard by using an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the keys.
■
Try a keyboard that you know works to make sure that the keyboard port
works.
■
Reinstall the keyboard device driver. For more information, see
“Reinstalling device drivers” on page 211.
A keyboard character keeps repeating or you see a “keyboard stuck”
or “key failure” error message
■
Make sure that nothing is resting on the keyboard.
■
Make sure that a key is not stuck. Press each key to loosen a key that might
be stuck, then restart your computer.
Liquid spilled in the keyboard
■
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If you spilled liquid in the keyboard, turn off your computer and unplug
the keyboard. Clean the keyboard and turn it upside down to drain it. Let
the keyboard dry before using it again. If the keyboard does not work after
it dries, you may need to replace it.
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Troubleshooting
Memory
You see a “memory error” message during startup
■
Use PC Doctor or a third-party diagnostic program to help determine if a
memory module is failing. If the memory module is failing, replace it. For
more information, see “Installing memory” on page 261.
■
Check the memory module for correct seating and orientation. For more
information, see “Installing memory” on page 261.
You see a “Not enough memory” error message
■
Close all programs, then restart your computer.
Help and
Support
For more information about troubleshooting memory errors
in Windows XP, click Start, then click Help and Support.
Type the keyword memory error in the HelpSpot Search
box
, then click the arrow.
Modem
Your modem does not dial or does not connect
■
Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See the jack location for your case in “Checking
Out Your Gateway Computer” on page 1.
■
Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set correctly.
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To check the dialing properties in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click the
Dialing Rules tab.
3
4
Click the location from which you are dialing, then click Edit.
Make sure that all settings are correct.
Help and
Support
For more information about dialing properties in
Windows XP, click Start, then click Help and Support.
Type the keyword dialing in the HelpSpot Search box
, then click the arrow.
To check the dialing properties in Windows 2000:
286
1
Click Start, Settings, then click Control Panel. The Control Panel
window opens.
2
Double-click the Modems icon, then click Dialing Properties. The
Dialing Properties dialog box opens.
3
Make sure that all settings are correct.
■
Disconnect any answering machine, fax machine, or printer that is on the
same line as the modem. Do not connect these devices to the same
telephone line as the modem.
■
Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the less
line noise it can tolerate and still work correctly.
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Troubleshooting
Listen to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem cable
to see if that makes a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone jack are secure.
You can also call your telephone service and have them check the
telephone line for noise or low line levels.
■
Try another telephone line (either a different telephone number in your
house or a telephone line at a different location). If you can connect on
this line, call your telephone service.
■
Try connecting with the modem at a lower connection speed. If reducing
the connection speed lets you connect, call your telephone service. The
telephone line may be too noisy.
You cannot connect to the Internet
■
Your ISP may be having technical difficulties. Contact your ISP technical
support for help.
■
See if the modem works with a different communications program. The
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If your system has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your system has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to 12:00 p.m. CT.
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To access the gateway.your.way dial-up server:
1
2
3
Insert the red Drivers CD into the CD, DVD, or recordable drive.
Click Help, then click Support Web Site.
To check your modem connection speed, click the Direct Dial option.
After your modem connects, move the mouse pointer over the
Dial-Up Networking icon (located next to the clock on your taskbar).
Your modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps even though you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
■
Make sure that the line connected to the modem is working and plugged
into the appropriate jack on the modem. Use the setup poster to make sure
that the connections have been made correctly.
■
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■
Shut down and restart your computer.
■
Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
1
2
3
288
Close all open programs.
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.
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Troubleshooting
4
Click to select your modem, then click Properties. The Modem
Properties dialog box opens.
5
Click the Diagnostic tab, then click Query Modem. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box
, then click
the arrow.
To run modem diagnostics in Windows 2000:
1
2
Close all open programs.
Click Start, Settings, then click Control Panel. The Control Panel
window opens.
3
Double-click the Modems icon. The Modems Properties dialog box
opens.
4
Click the Diagnostic tab, click the COM port next to the name of the
modem, then click More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 211.
■
Open your computer and reseat the modem. For more information, see
the adding or replacing add-in cards section for your case in “Upgrading
Your Computer” on page 219.
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The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.
3
4
5
Click the modem you want to adjust, then click Properties.
Click the Modem tab, then adjust the Speaker volume control.
Click OK twice to close the Phone and Modem Options dialog box.
To turn down the modem volume in Windows 2000:
290
1
Click Start, Settings, then click Control Panel. The Control Panel
window opens.
2
Double-click the Modems icon. The Modems Properties dialog box
opens.
3
Click the General tab, click the modem you want to adjust, then click
Properties.
4
5
Adjust the Speaker volume control.
Click OK.
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Troubleshooting
Monitor
The screen resolution is not correct
■
Change the screen resolution from the Display Properties dialog box. For
more information, see “Adjusting the screen resolution” on page 146.
Help and
Support
For more information about changing the screen resolution
in Windows XP, click Start, then click Help and Support.
Type the keyword screen resolution in the HelpSpot
Search box
, then click the arrow.
The computer is running but there is no picture
■
Make sure that the monitor is plugged in and turned on. If the monitor
is turned on, the power LED should be lit.
■
Adjust the brightness and contrast controls to the center position.
■
Make sure that the monitor cable is connected to the video port on the
back of your computer.
■
Check the port and cable for bent or damaged pins.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 211.
■
Open your computer case and reseat the video card. For more information,
see the adding or replacing add-in cards section for your case in “Upgrading
Your Computer” on page 219.
■
Connect a monitor that you know works to your computer.
The color is not uniform
Make sure that the monitor warms up for at least 30 minutes before making a
final judgment about color uniformity.
Make sure that:
■
Non-shielded speakers are not placed too close to the monitor.
■
The monitor is not positioned too close to another monitor, electric fan,
fluorescent light, metal shelf, or laser printer.
■
You demagnetize the screen using the monitor’s degauss feature. For more
information on degauss, see your monitor’s documentation.
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Why is there a horizontal line or wire visible across the monitor
screen?
Your monitor may use a thin damper wire, located approximately 1/3 of the
way down from the upper screen edge and 1/3 of the way up from the lower
screen edge, to stabilize the internal aperture grille. These wires are most
obvious when the monitor displays a white background. The aperture grille
allows more light to pass through the screen for brighter colors and greater
luminescence. The damper wire is a critical part of the overall monitor design
and does not negatively affect the monitor's function.
The text on the display is dim or difficult to read
■
Adjust the brightness and contrast controls.
■
Use the monitor degauss feature (see your monitor documentation) or turn
off your computer and monitor, leave them off for at least a half hour,
then restart your computer.
■
Change the display settings. For more information, see “Adjusting the
screen and desktop settings” on page 144.
■
Move the monitor away from sources of electrical interference, such as
televisions, unshielded speakers, microwaves, fluorescent lights, and metal
beams or shelves.
For more information about display types, see your monitor and video card
documentation.
Mouse
The mouse does not work
■
Make sure that the mouse cable is plugged in correctly.
■
Shut down and restart your computer.
■
Remove all extension cables and switch boxes.
■
Try a mouse you know is working to make sure that the mouse port works.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 211.
The mouse works erratically
If the mouse pointer begins moving erratically across the computer display or
becomes difficult to control precisely, cleaning the mouse will likely improve
its accuracy.
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Troubleshooting
If you have an optical mouse, clean the mouse by wiping the bottom with a
clean, damp cloth. Make sure that the optical sensor is clean and free or debris.
If you have a trackball mouse, see “Cleaning the mouse” on page 207.
Help and
Support
For a video tutorial about cleaning the mouse, click Start,
Help and Support, Video tutorials, Maintaining your
computer, then click Cleaning the mouse.
Power
My system is turned on but nothing is getting power
■
If your computer is plugged into a surge protector, make sure that the surge
protector is securely connected to an electrical outlet, switched on, and
working correctly.
■
Make sure that the electrical outlet is working by plugging a working
device, such as a lamp, into the outlet, then turning it on to test the outlet.
■
Make sure that all devices are connected securely to the surge protector
and correctly switched on.
Printer
Printer will not turn on
■
Make sure that the power cord is plugged into an AC power source.
■
Make sure that the electrical outlet is working by plugging a working
device, such as a lamp, into the outlet, then turning it on to test the outlet.
Printer is on but will not print
■
Make sure that the printer is online. Many printers have an online/offline
button that you may need to press.
■
If the printer you want to print to is not the default printer, make sure
that you have selected it in the printer setup.
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To set a default printer in Windows XP:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.
3
Right-click the name of the printer you want to be the default
printer, then click Set as Default Printer.
To set a default printer in Windows 2000:
1
2
Click Start, Settings, then click Printers.
Right-click on the name of the printer you want to be the default
printer, then click Set as Default.
■
Make sure that the cable between the printer and your computer is
connected securely to the correct port.
■
Check the port and cable for bent or broken pins.
■
Reinstall the printer driver. See the documentation that came with your
printer for instructions on installing the printer driver.
You see a “Printer queue is full” error message
■
Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline in Windows XP:
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1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.
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Troubleshooting
3
Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer Offline
to clear the check mark.
Help and
Support
For more information about printer troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword printer troubleshooter in the HelpSpot
Search box
, then click the arrow.
To make sure that the printer is not set to work offline in
Windows 2000:
1
2
Click Start, Settings, then click Printers.
Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer Offline
to clear the check mark.
■
Wait until files have been printed before sending additional files to the
printer.
■
If you print large files or many files at one time, you may want to add
additional memory to the printer. See the printer documentation for more
information about adding additional memory.
You see a “Printer is out of paper” error message
■
After adding paper, make sure that the printer is online. Many printers have
an online/offline button that you need to press after adding paper.
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Sound
You are not getting sound from the speakers
■
Make sure that the speakers are turned on.
■
Make sure that the volume controls are turned up. For more information,
see “Adjusting the volume” on page 82.
■
Make sure that mute controls are turned off. For more information, see
“Adjusting the volume” on page 82.
■
If you are using external speakers, see the speaker setup poster to check
your speaker connections.
Help and
Support
For more information about sound troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword sound troubleshooter in the HelpSpot
Search box
, then click the arrow.
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Telephone support
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Technical Support:
■
Make sure that your computer is connected correctly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure that
it is switched on.
■
If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, check:
■
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The program publisher’s Web site
See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
Power cords or plugs are damaged
Liquid has been spilled into your computer
■
Your computer was dropped
■ The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.
■
■
■
Have your client ID, serial number, and order number available, along with
a detailed description of your problem, including the exact text of any error
messages, and the steps you have taken.
■
Make sure that your computer is nearby at the time of your call. The
technician may have you follow appropriate troubleshooting steps.
www.gateway.com
297
Chapter 14: Troubleshooting
Telephone support
Gateway offers a wide range of customer service, technical support, and
information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system and your
telephone keypad to find answers to common
problems.
800-846-2118 (US)
877-709-2945 (Canada)
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Service description
How to reach
Fax on demand
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s
fee-based
software tutorial
service
Get tutorial assistance for software issues billed by
the minute.
800-229-1103 (charged
to your credit card)
900-555-4695 (charged
to your telephone bill)
Gateway
Technical
Support
Talk to a Gateway Technical Support representative
about a non-tutorial technical support question.
(See “Before calling Gateway Technical Support”
on page 297 before calling.)
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)
TDD Technical Support (for hearing impaired) is
available:
800-846-1778 (TDD)
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
America Online
Get support for your America Online ISP account.
800-827-6364 (US)
888-265-4357 (Canada)
CompuServe
Get support for your CompuServe ISP account.
800-848-8990 (US)
Sales,
accounting, and
warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
298
www.gateway.com
Tutoring and training
Tutoring and training
Gateway's Technical Support professionals cannot provide hardware and
software training or tutorial services. Instead, Gateway recommends the
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or
software, see the following resources:
■
“Getting Help” on page 39.
■
The printed or online documentation that came with your hardware or
software. In many cases, additional product information and online
documents for Gateway-supplied hardware can be found in our Web site's
Documentation Library.
■
This user's guide.
■
The software publisher's Web site.
■
The hardware manufacturer’s Web site.
Help and
Support
For more how-to information about Windows XP, click
Start, then click Help and Support.
Type the keyword practice in the HelpSpot Search box
, then click the arrow.
Tutoring
For help on using hardware or software that came with your Gateway computer,
contact Gateway's fee-based tutorial hotline:
■
800-229-1103 (rate charged per minute; charged to a major credit card)
■
900-555-4695 (rate charged per minute; charged to your telephone bill)
www.gateway.com
299
Chapter 14: Troubleshooting
Training
Gateway provides the following in-person and computerized training:
Resource
Service description
For more information
In-Store Training
at Gateway
stores
Our friendly and knowledgeable software
trainers can teach you how to use the Internet
and the most popular software programs,
including Microsoft Word, Excel, and
PowerPoint.
www.gateway.com/country
Gateway
Learning
Libraries
A variety of courses and tutorials are available
on CD. Select from several easy-to-use
learning libraries.
www.gateway.com/training
Online Training
from
Learn@Gateway
More than 450 online courses are available
from Learn@Gateway. All you have to do is go
online and log in. You select the subject
matter, and the learning format (self-paced
tutorials or virtual classrooms), all from the
comfort of your computer.
www.learnatgateway.com/
300
www.gateway.com
Safety,
Regulatory, and
Legal Information
A
Important safety
information
Your Gateway system is designed and tested to meet the latest standards
for safety of information technology equipment. However, to ensure safe
use of this product, it is important that the safety instructions marked on
the product and in the documentation are followed.
Warning
Always follow these instructions to help
guard against personal injury and damage to
your Gateway system.
Setting up your system
■
Read and follow all instructions marked on the product and in the
documentation before you operate your system. Retain all safety and
operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
■
Set up the system on a stable work surface.
■
The product should be operated only from the type of power source
indicated on the rating label.
■
If your computer has a voltage selector switch, make sure that the switch
is in the proper position for your area. The voltage selector switch is set
at the factory to the correct voltage.
www.gateway.com
301
Appendix A: Safety, Regulatory, and Legal Information
■
Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for
ventilation when you set up your work area. Never insert objects of any kind into the computer
ventilation openings.
■
Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician
to install the appropriate outlet.
■
If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere rating.
■
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage
surges and buildup of static charges.
Care during use
■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking
near your system.
■
Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the
manufacturer’s instructions.
■
When the computer is turned off, a small amount of electrical current still flows through the
computer. To avoid electrical shock, always unplug all power cables and modem cables from the
wall outlets before cleaning the system.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Important
Warning
302
Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
www.gateway.com
Regulatory compliance statements
Regulatory compliance
statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment to an outlet on a different circuit from that to which the receiver is
connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded video cable
when an external monitor is connected. These accessories are required to be used in order to
ensure compliance with FCC rules.
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product: (Where X, Y, or Z are any alpha numeric character or blank.)
■
GPX XXXXX
■
SELECT XXXXX
■
ESSENTIAL XXXXX
■
PERFORMANCE XXXXX
■
PROFESSIONAL X XXXXX
■
XXXXXXXX YYY 300ZZ
■
XXXXXXXX YYY 500ZZ
■
XXXXXXXX YYY 700ZZ
For unique identification of the product configuration, please submit the 10-digit serial number
found on the product to the responsible party.
www.gateway.com
303
Appendix A: Safety, Regulatory, and Legal Information
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
Caution
Changes or modifications not expressly approved by
Gateway could void the FCC compliance and negate your
authority to operate the product.
Telecommunications per FCC part 68
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On
the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device.
The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device to send any message via a telephone fax machine unless
such message clearly contains, in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and time it is sent, an identification of the business, other
entity, or other individual sending the message, and the telephone number of the sending
machine or such business, other entity, or individual. Refer to your fax communication software
documentation for details on how to comply with the fax-branding requirement.
304
www.gateway.com
Regulatory compliance statements
Canada
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
Telecommunications per DOC notice
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
Warning
To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
www.gateway.com
305
Appendix A: Safety, Regulatory, and Legal Information
EPA ENERGY STAR
As an ENERGY STAR® Partner, Gateway has determined that this product
meets the ENERGY STAR guidelines for energy efficiency.
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing, contact an authorized service location.
Warning
Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.
Television antenna connectors
protection (for systems fitted with
TV/cable TV tuner cards)
External television antenna grounding
If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage surges
and static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to
proper grounding of the mast and supporting structure, grounding of the lead-in wire to an
antenna discharge unit, size of grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for the grounding electrode.
Lightning protection
For added protection of any Gateway product during a lightning storm or when it is left
unattended or unused for long periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system.
Power lines
Do not locate the antenna near overhead light or power circuits, or where it could fall into such
power lines or circuits.
306
www.gateway.com
Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards)
Warning
When installing or realigning an outside antenna system,
extreme care should be taken to keep from touching such
power lines or circuits. Contact with them could be fatal.
7
6
5
4
3
1
2
Antenna and satellite grounding
Reference
Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna discharge unit (NEC Section 810-20)
6
Ground clamp
7
Antenna lead-in wire
www.gateway.com
307
Appendix A: Safety, Regulatory, and Legal Information
Notices
Copyright © 2003 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA 92064 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gateway is
not responsible for inaccurate information which may appear in this manual. For the latest product updates,
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special,
exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids
BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of
Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel
Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft
Corporation. All other product names mentioned herein are used for identification purposes only, and may be the
trademarks or registered trademarks of their respective companies.
Macrovision statement
If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of certain U.S.
patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of
this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.
308
www.gateway.com
Index
A
AC power connector 6, 11, 16
access point network 177
accessories 23
safety precautions 302
accounts
America Online 74
ISP 74
user 158
activity indicators
See indicators
add-in cards
See cards
adding
icons to desktop 51
user accounts 158
See also installing
address
e-mail 79
Web 77
America Online 74
application key 33
arrow keys 33
AU file 89
audio
audio in jack 7, 12, 17
headphone jack 7, 12, 16
line in jack 7, 12, 17
line out jack 7, 12, 16
microphone jack 7, 12, 16
muting 34, 82, 85
playing 87, 89
recording 87
streaming 171
troubleshooting 296
audio CD
adding tracks to library 106
cleaning 278
copying 122
creating 117
editing track information 105
playing 97, 99
playing with MusicMatch 100
audio file
streaming 171
audio in jack 7, 12, 17
AVI file 89
B
background 150
backing up files 203
battery
replacing 268
BIOS Setup utility 270
broadband Internet connection 72
connecting 7, 12, 17
browser
Web 73, 76
browsing for files and folders 60
C
cable lock 7, 11
cable modem 72
connecting 7, 12, 17
camera 23
Caps Lock indicator 33
cards
installing 233, 254
reinstalling 233, 254
removing 233, 254
replacing 233, 254
retention thumbscrew 7, 12, 17
troubleshooting 276
case
closing 226, 246
identifying style 2, 222
opening 223, 242
See also Gateway Micro Tower case
See also Gateway Mid Tower case
See also Gateway Tower case
309
CD
adding tracks to your library 106
cleaning 278
controlling play with keyboard 34
copying 122
creating data 111
creating music 117
drive 94
editing track information 105
inserting 95
playing audio with MusicMatch 100
playing music 97, 99
troubleshooting 276
CD drive
activity indicator 95
adding 228, 248
eject button 4, 9, 14, 95
identifying drive 94
locating drive 4, 9, 14
replacing 228, 248
troubleshooting 276
using 94
CD Player 99
CD-RW drive
activity indicator 95
adding 228, 248
eject button 4, 9, 14, 95
identifying drive 94
locating drive 4, 9, 14
replacing 228, 248
troubleshooting 276
using 94, 111
Certificate of Authenticity 6, 11, 17, 20
cleaning
audio CD 278
case 205
CD 278
computer exterior 205
computer screen 206
DVD 278
keyboard 206
mouse 207
clicking 37
310
clipboard 57
close button 53
closing
computer case 226, 246
program 53, 69
unresponsive program 32
window 53, 69
color
changing depth 144
changing number of 144
changing scheme 147
connecting
AC power 30
PS/2 keyboard 6, 11, 16
PS/2 mouse 6, 11, 16
to Ethernet 7, 12, 17
to Internet 7, 12, 17, 74
to network 7, 12, 17
to Web site 77
connections
audio in 7, 12, 17
digital camera 4, 6, 9, 11, 14, 16
digital out 7
digital video camera 4, 7, 9, 14
Ethernet 7, 12, 17
external audio 7, 12, 16, 17
external speakers 7, 12, 16
Firewire 4, 7, 9, 14
headphones 7, 12, 16
i.Link 4, 7, 9, 14
IEEE 1394 4, 7, 9, 14
keyboard 4, 6, 9, 11, 14, 16
line in 7, 12, 17
line out 7, 12, 16
microphone 7, 12, 16
modem 7, 12, 17
monitor 7, 12, 16
mouse 4, 6, 9, 11, 14, 16
network 7, 12, 17
parallel 6, 12, 17
power 6, 11, 16
power cord 6, 11, 16
printer 4, 6, 9, 11, 12, 14, 16, 17
PS/2 keyboard 6, 11, 16
PS/2 mouse 6, 11, 16
rear out 7
scanner 4, 6, 9, 11, 14, 16
serial 6, 11, 16
speaker out 7, 12, 16
telephone 7, 12, 17
TV out 6
USB 4, 6, 9, 11, 14, 16
Zip drive 4, 6, 9, 11, 14, 16
copying
CD 122
files and folders 57, 69
text and graphics 69
creating
data CD 111
data DVD 111
desktop icons 51
desktop shortcuts 51
documents 65
folders 55
MP3 files 103
music CD 117
music files 103
startup diskette 191
video DVD 116
C-RIMM 264
See also memory
Customer Service
Accounting 298
Sales 298
Warranty 298
customizing 143
cutting
files and folders 57, 69
text and graphics 69
D
default printer 293
defragmenting hard drive 201
deleting
files and folders 49, 59, 60, 69, 198
voice messages 135
desktop 48
adding icons 51
adding shortcuts 51
adjusting settings 144
changing background 150
changing color depth 144
changing color scheme 147
changing number of colors 144
selecting screen saver 153
using 49
using Start menu 50
device drivers
See drivers
digital camera
locating serial port 6, 11, 16
locating USB port 4, 6, 9, 11, 14, 16
digital out jack 7
digital video camera 23
locating IEEE 1394 port 4, 7, 9, 14
DIMM 262
See also memory
directional keys 33
Disk Cleanup 198
Disk Defragmenter 201
diskette
creating startup 191
inserting 91
troubleshooting 279
write-protecting 193
diskette drive 91
activity indicator 91
adding 228, 248
eject button 4, 9, 14, 91
locating drive 4, 9, 14
replacing 228, 248
troubleshooting 279
using 91
display
changing resolution 146
using screen saver 153
documentation
Gateway Web site 45
help 40
311
HelpSpot 40
online help 44
documents
creating 65
opening 67
printing 68
saving 66
double-clicking 37
downloading files 78
dragging 37
drivers 211
reinstalling 211
updating 213
drives
3.5-inch bay cover 4
5.25-inch bay cover 4
activity indicator 91, 95
backing up files 203
CD 4, 9, 14, 94, 228, 248
CD-RW 4, 9, 14, 94, 111, 228, 248
checking for errors 199
checking for free space 197
defragmenting 201
diskette 4, 9, 14, 91, 228, 248
DVD 4, 9, 14, 94, 228, 248
DVD/CD-RW 4, 9, 14, 94, 111,
228, 248
DVD-RAM/-R/-RW/CD-RW 4, 9, 14,
94, 111, 228, 248
hard drive 230, 251
identifying drive types 94
replacing 228, 230, 248, 251
sharing 170
troubleshooting 276, 279, 281
types 94
viewing contents 54
viewing files and folders 55
DSL modem 72
connecting 7, 12, 17
DVD
controlling play with keyboard 33
creating data 111
creating video 116
312
inserting 95
playing 109
troubleshooting 276
DVD drive
activity indicator 95
adding 228, 248
eject button 4, 9, 14, 95
identifying drive 94
locating drive 4, 9, 14
replacing 228, 248
troubleshooting 276
using 94
DVD/CD-RW drive
activity indicator 95
adding 228, 248
eject button 4, 9, 14, 95
identifying drive 94
locating drive 4, 9, 14
replacing 228, 248
troubleshooting 276
using 94, 111
DVD-RAM/-R/-RW/CD-RW drive
activity indicator 95
adding 228, 248
eject button 4, 9, 14, 95
identifying drive 94
locating drive 4, 9, 14
replacing 228, 248
troubleshooting 276
using 94, 111
E
eject button
CD drive 4, 9, 14, 95
diskette drive 4, 9, 14, 91
DVD drive 4, 9, 14, 95
electrostatic discharge (ESD) 221
e-mail 73, 79
address 79
button 35
checking for messages 80
sending 79
transferring settings from old
computer 186
emergency startup diskette 191
ergonomics 26
Error-checking 199
eSupport 21, 22
guided tour 45
using 46
Ethernet
wired network 172, 173
wireless network 172, 176
Ethernet jack 7, 12, 17
expansion card
See cards
external audio jack 7, 12, 16, 17
F
Fast Ethernet 173
faxes
failed transmission 141
receiving and viewing 142
sending 140
sending from program 142
setting up cover page 138
troubleshooting 288
files
backing up 203
copying 57, 69
cutting 57, 69
deleting 49, 59, 69, 198
downloading 78
finding 60, 62
moving 57
opening 37, 50
pasting 57, 69
recovering 59
renaming 69
searching for 60, 62, 184
transferring 183
troubleshooting 280
types 184
viewing list 55
Files and Settings Transfer Wizard 182
finding
files and folders 60, 62, 184
HelpSpot topics 42
specifications 21
Firewire port 4, 7, 9, 14, 38
floppy disk
See diskette
folders
copying 57, 69
creating 55, 56
cutting 57, 69
deleting 49, 59, 69
finding 60, 62
moving 57
opening 37, 55
pasting 57, 69
recovering 59
renaming 69
searching for 60, 62
viewing list 55
fragmentation 201
function keys 33
G
game
multi-player 171
Gateway
eSupport 21, 22
model number 19
serial number 20, 21
Technical Support 297
Web address 45
Web site 45
Gateway Micro Tower case
back view 15
closing 246
desktop conversion 18
front view 13
identifying 2, 222
opening 242
replacing add-in cards 254
replacing disc drive 248
replacing diskette drive 248
replacing hard drive 251
313
replacing memory 261
replacing power supply 256
replacing system battery 268
replacing system board 259
Gateway Mid Tower case
back view 10
closing 226
front view 8
identifying 2, 222
opening 223
replacing add-in cards 233
replacing disc drive 228
replacing diskette drive 228
replacing hard drive 230
replacing memory 261
replacing power supply 235
replacing system battery 268
replacing system board 238
Gateway Tower case
back view 5
closing 226
front view 3
identifying 2, 222
opening 223
replacing add-in cards 233
replacing disc drive 228
replacing diskette drive 228
replacing hard drive 230
replacing memory 261
replacing power supply 235
replacing system battery 268
replacing system board 238
gateway.your.way dial-up server 287
gigabit Ethernet 173
H
hard drive
backing up files 203
checking for errors 199
checking for free space 197
defragmenting 201
deleting files and folders 198
installing 230, 251
314
replacing 230, 251
scanning for errors 199
troubleshooting 281
headphone jack 7, 12, 16
help
button 35
online 44
using 40
HelpSpot 40
playing video 43
searching 42
starting 40
Using your computer link 41
Hibernate mode 4, 9, 14, 161, 165
home office network 169
hot-swapping 38
hyperlinks 76
I
i.Link port 4, 7, 9, 14, 38
IEEE 1394 port 4, 7, 9, 14, 38
IEEE 802.11 172, 176
indicators
Caps Lock 33
CD drive 95
CD-RW drive 95
diskette drive 91
drive activity 91, 95
DVD drive 95
DVD/CD-RW drive 95
DVD-RAM/-R/-RW/CD-RW drive 95
Num Lock 33
numeric keypad 33
Pad Lock 33
Scroll Lock 33
inkjet printer 23
installing
add-in cards 233, 254
battery 268
cards 233, 254
CD drive 228, 248
CD-RW drive 228, 248
devices 38
digital camera 38
digital video camera 38
diskette drive 228, 248
drivers 211
drives 228, 230, 248, 251
DVD drive 228, 248
DVD/CD-RW drive 228, 248
DVD-RAM/-R/-RW/CD-RW drive
228, 248
expansion cards 233, 254
hard drive 230, 251
memory 261
peripheral devices 38, 186
power supply 235, 256
printer 38, 186
programs 188, 214
scanner 38, 186
system battery 268
system board 238, 259
Windows 216
Internet 72
account 74
button 35
connecting to 74
downloading files 78
requirements to access 73
sharing access 170
transferring settings from old
computer 185
troubleshooting 283
Internet connection
sharing 170
troubleshooting 283, 287
Internet radio 108
Internet service provider (ISP) 72, 73
connecting to 74
disconnecting from 75
setting up account 74
transferring settings from old
computer 185
InterVideo DVD Player 109
ISP
See Internet service provider
J
jacks
See connections
K
Kensington cable lock
lock slot 7, 11
keyboard
buttons 34
cleaning 206
Multifunction keyboard features 33
programming multifunction buttons
156
programming shortcut button 156
PS/2 port 6, 11, 16
shortcuts 69
troubleshooting 284
USB port 4, 6, 9, 11, 14, 16
keys
application 33
arrow 33
directional 33
function 33
Multifunction keyboard 33
navigation 33
numeric 33
Windows 33
L
label
Microsoft Certificate of Authenticity
6, 11, 17, 20
model number 6, 11, 17, 19
serial number 6, 11, 17, 20
system identification 6, 11, 17
laser printer 23
LCD panel
changing resolution 146
troubleshooting 291
using screen saver 153
lights
See indicators
line in jack 7, 12, 17
315
line out jack 7, 12, 16
links 76
lock slot
Kensington cable 7, 11
M
maintenance 189
backing up files 203
checking for drive errors 199
checking hard drive space 197
cleaning case 205
cleaning component exteriors 205
cleaning computer screen 206
cleaning keyboard 206
cleaning mouse 207
creating startup diskette 191
defragmenting 201
deleting files 198
suggested schedule 190
using Scheduled Task Wizard 203
virus protection 194
maximize button 53
Media Player 89, 97
memory 24
adding 261
C-RIMM 264
DIMM 262
installing 261
replacing 261
RIMM 264
troubleshooting 285
types 261
menu bar 53
messages
checking e-mail 80
deleting voice 135
listening to voice 134
sending e-mail 79
microphone
muted 129
microphone jack 7, 12, 16
Microsoft
Certificate of Authenticity 6, 11, 17,
316
20
Wordpad 65
MIDI file 89
minimize button 53
model number 19
modem 73
cable 72
DSL 72
jack 7, 12, 17
protecting from power surge 29
troubleshooting 285
monitor
changing resolution 146
cleaning 206
controls 144
port 7, 12, 16
troubleshooting 291
using screen saver 153
mouse
buttons 36
changing settings 155
cleaning 207
clicking 37
double-clicking 37
dragging screen objects 37
moving pointer 36, 37
moving screen objects 37
opening files, folders, and programs
37
pointer 36
PS/2 port 6, 11, 16
right-clicking 37
scroll wheel 36
selecting screen objects 37
troubleshooting 292
USB port 4, 6, 9, 11, 14, 16
moving
files 57
files from old computer 181, 183
folders 57
Internet settings from old computer
185
pointer 37
screen objects 37
settings from old computer 181
MP3 file
creating 103
editing track information 105
playing 89
streaming 171
MPEG file
See MP3 file
multifunction buttons
programming 156
Multifunction keyboard 33
features 34
multimedia
adjusting volume 82, 85
playing audio CD 97, 99
playing DVD 109
recording audio 87
using CD drive 94
using diskette drive 91
using DVD drive 94
using Windows Media Player 89, 97,
109
multi-player game
playing 171
music library
building 106
changing settings 107
MusicMatch
building music library 106
changing library settings 107
creating MP3 files 103
creating music files 103
editing track information 105
listening to Internet radio 108
playing audio CD 100
muting sound 34, 82, 85
My Documents
button 34
N
navigation keys 33
network equipment shopping list 175,
178, 180
network jack 7, 12, 17
networking
computers 169
Ethernet 172, 173
games 171
kit 23
selecting connection type 172
sharing devices 171
sharing drives 170
sharing Internet connections 170
sharing printers 171
streaming audio 171
streaming video 171
wired connections 172, 173
wireless connections 172, 176
next button 34
non-technical support
Accounting 298
Sales 298
Warranty 298
Norton Antivirus 194, 195
numeric keypad 33
indicator 33
O
online help 40, 44
button 35
opening
computer case 223, 242
documents 67
files 37, 50
folders 37, 55
programs 37, 50
shortcut menu 37
P
Pad Lock indicator 33
parallel port 6, 12, 17, 38
password 270
pasting
files and folders 57, 69
text and graphics 69
317
PC Doctor 275
peripheral devices 38
PhoneTools 127
play button 34
playing
audio CD 97, 99
audio CD with MusicMatch 100
audio file 88, 89
DVD 109
Media Player file 89
multimedia files 89
multi-player games 171
music CD 97, 99
Windows Media Player file 89
Plug and Play devices
IEEE 1394 support for 38
USB support for 38
pointer 36
moving 37
ports
See connections
power
advanced settings 162, 164
button 4, 9, 14
changing advanced settings 164
changing modes 161
changing schemes 162
changing settings 162
connector 6, 11, 16
damaged cord 274
Hibernate mode 4, 9, 14, 161, 165
management 161
schemes 162
source problems 29
Standby mode 161
Standby/Resume 4, 9, 14
surge protector 29
troubleshooting 293
turning off computer 31
turning on computer 30
using UPS 166
power button 4, 9, 14
power supply
318
replacing 235, 256
uninterruptible 166
previous button 34
printer
default 293
inkjet 23
installing 38, 186
laser 23
parallel port 6, 12, 17
sharing 171
troubleshooting 293
USB port 4, 6, 9, 11, 14, 16
printing documents 68
programming
My Documents button 34
shortcut buttons 34
programming shortcut buttons 156
programs
closing 69
closing unresponsive 32
opening 37, 50
reinstalling 188, 214
PS/2 port
keyboard 6, 11, 16
mouse 6, 11, 16
Q
Quick Dial memory keys 130
R
radio
listening with MusicMatch 108
RAM
See memory
rebooting computer 32
recordable drive 4, 9, 14, 24, 95
activity indicator 95
adding 228, 248
eject button 4, 9, 14, 95
identifying drive 94
locating 4, 9, 14
replacing 228, 248
troubleshooting 276
using 94, 111
recording
audio file 87
CD tracks 103
data CD 111
data DVD 111
music CD 117
telephone greeting 135
video DVD 116
recovering files and folders 59
Recycle Bin 49
deleting files and folders 59
emptying 60
recovering files and folders 59
re-dialing telephone 129
reinstalling
drivers 211
peripheral devices 186
printer 186
programs 188, 214
scanner 186
software 188, 214
Windows 216
See also installing
removing
files and folders 49, 59, 60, 69, 198
voice messages 135
renaming files and folders 69
resetting computer 32
resolution
changing 146
restarting computer 32
Restoration CDs 210
restoring files and folders 59
Resume mode 4, 9, 14
right-clicking 37
RIMM 264
See also memory
Roxio Easy CD Creator 111
S
safety
avoiding repetitive strain 28
caring for computer 190
general precautions 301
guidelines for troubleshooting 274
posture 28
reducing eye strain 26
setting up computer 27
static electricity 221
saving documents 66
ScanDisk 199
scanner 23
installing 38, 186
Scheduled Tasks Wizard 203
screen
adjusting settings 144
changing color depth 144
changing number of colors 144
changing resolution 146
cleaning 206
saver 153
troubleshooting 291
screen objects
getting information 37
moving 37
selecting 37
Scroll Lock indicator 33
scroll wheel 36
Search utility 63
searching
for files and folders 60, 62, 63, 184
in HelpSpot 42
security features
Kensington cable lock 7, 11
serial number 6, 11, 17, 20, 21, 188
serial port 6, 11, 16, 38
setting up
safety precautions 301
sharing
devices 171
drives 170
Internet connection 170
printer 171
See also networking
shopping cart button 35
319
shortcut button
programming 156
shortcut menus
accessing 37
shortcuts
adding to desktop 51
buttons 34
closing programs 69
closing windows 69
copying 69
cutting 69
deleting files and folders 69
keyboard 69
opening menu 37
pasting 69
programming buttons 156
renaming files and folders 69
selecting adjacent items in list 69
selecting items in list 69
switching between files, folders, or
programs 69
shutting down computer 31, 32
small office network 170
software
See programs
sound
adjusting 34, 82, 85
controls 34, 82, 85
muting 34, 82, 85
troubleshooting 296
Sound Recorder
making audio recordings 87
playing file 88
speakers jack 7
special-function buttons 34
specifications 21
Standby mode 4, 9, 14, 161
Start button 49
Start menu 50
starting
computer 4, 9, 14, 30
programs 37, 50
startup
320
diskette 191
static electricity 221
stop button 34
streaming audio and video 171
support tool
PC Doctor 275
surge protector 29
system board
replacing 238, 259
system identification label 6, 11, 17, 19
T
tape backup drive 24
taskbar 49
Technical Support 298
technical support 297
automated troubleshooting 298
eSupport 21, 22
FaxBack support 298
resources 297
Technical Support 298
tips before contacting 297
tutorial service 298
telephone
calling telephone book entries 132
calling with Quick Dial memory keys
131
creating telephone book entries 132
deleting voice messages 135
jack 7, 12, 17
listening to voice messages 134
making call 129, 131, 132
receiving and viewing faxes 142
recording greeting 135
re-dialing 129
removing Quick Dial memory key
entries 131
sending fax 140
sending faxes from program 142
setting up fax cover page 138
setting up Quick Dial memory keys
130
using PhoneTools 128
using Quick Dial memory keys 130
using telephone book entries 132
telephone support 297
title bar 53
training
CD 299
classroom 299
Gateway Learning Libraries 299
Learn@Gateway 299
transferring
files from Internet 78
files from old computer 181, 183
Internet settings from old computer
185
settings from old computer 181
troubleshooting
add-in cards 276
audio 296
automated system 298
cards 276
CD drive 276
CD-RW drive 276
cleaning CD 278
cleaning DVD 278
computer startup 278
diskette drive 279
DVD drive 276
DVD/CD-RW drive 276
DVD-RAM/-R/-RW/CD-RW drive
276
expansion card 276
faxed answers 298
faxes 288
files 280
gateway.your.way dial-up server 287
general guidelines 274
hard drive 281
Internet connection 283, 287
keyboard 284
LCD panel 291
memory 285
modem 285
monitor 291
mouse 292
PC Doctor 275
power 293
printer 293
reinstalling drivers 211
safety guidelines 274
screen 291
screen area 291
screen resolution 291
sound 296
support tool 275
technical support 297
telephone support 297
Web site connection speed 283
turning off computer 4, 9, 14, 31, 32
turning on computer 4, 9, 14, 30
tutoring
fee-based 299
TV out jack 6
U
uninterruptible power supply (UPS) 24,
29, 166
updating Norton AntiVirus 196
upgrading 219
UPS 24, 29, 166
USB port 4, 6, 9, 11, 14, 16, 38
user accounts
adding in Windows XP 159
switching in Windows XP 160
user-defined shortcut button 34
V
video
playing 89, 109
streaming 171
video file
streaming 171
virus
protecting against 194
removing with Norton AntiVirus
195
voice messages
321
deleting 135
listening to 134
voltage switch 6, 11, 16
volume
adjusting 34, 82, 85
adjusting modem 290
buttons 34
controls 34, 82, 85
muting 34, 82, 85
troubleshooting 296
W
WAV file 89
Web address 77
Web browser 73, 76
button 35
Web page 76
Web site 76
connecting to 77
downloading files 78
Gateway 45
window 52
close button 53
closing 53, 69
maximize button 53
menu bar 53
minimize button 53
title bar 53
Windows
clipboard 57
desktop 48
Files and Settings Transfer Wizard
182
installing 216
Product Key 6, 11, 17
Product Key Code 20
reinstalling 216
reinstalling drivers 211
Search utility 63
updating drivers 213
Windows key 33
Windows Media Player 89, 97, 109
wired Ethernet network 172, 173
322
equipment list 175
example 174
wireless Ethernet network 172, 176
access point equipment list 178
access point example 177
peer-to-peer equipment list 180
peer-to-peer example 179
Wordpad 65
working safely 26
World Wide Web (WWW) 76
downloading files 78
write-protection for diskettes 193
Z
Zip drive 24, 203
port 4, 6, 9, 11, 14, 16
MAN SYS US DT USR GDE R8 12/02
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