REFERENCE GUIDE

REFERENCE GUIDE
REFERENCE GUIDE
8511781.book Page i Tuesday, October 10, 2006 4:41 PM
Contents
Chapter 1: About This Reference . . . . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . .
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
2
3
3
4
Chapter 2: Checking Out Your Computer . . . . . . 5
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 3: Setting Up and Getting Started . . . 11
Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting up your computer desk and chair . . . . . . . . . . . . 13
Setting up your computer and computer accessories . . . . 14
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Avoiding discomfort and injury from repetitive strain . 14
Protecting from power source problems . . . . . . . . . . . . . 15
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . 16
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Premium multimedia keyboard features . . . . . . . . . . . . . . 17
Elite multimedia keyboard features . . . . . . . . . . . . . . . . . . 19
Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Setting up your Blu-ray Disc drive . . . . . . . . . . . . . . . . . . . . . . . 27
Setting up your HD DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connecting to broadband modem or a wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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Contents
www.gateway.com
Installing a printer, scanner, or other device . . . . . . . . . . . . . .29
Chapter 4: Advanced Hardware Setup . . . . . . . 31
Setting up your CrossFire video cards . . . . . . . . . . . . . . . . . . . .32
Setting up RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
About RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
RAID for performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
RAID for security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
RAID for both: performance and security . . . . . . . . . . . . . .38
Preparing your computer for RAID . . . . . . . . . . . . . . . . . . . .39
Configuring RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Adding or replacing a RAID drive . . . . . . . . . . . . . . . . . . . . .44
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Overclocking the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Setting up multiple monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Using a projector or second monitor . . . . . . . . . . . . . . . . . .46
Chapter 5: Upgrading Your Computer . . . . . . . 49
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . .50
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Replacing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Adding or replacing an optical disc drive . . . . . . . . . . . . . . . . .60
Replacing the memory card reader . . . . . . . . . . . . . . . . . . . . . . .62
Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . .64
Replacing the front fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Replacing the rear fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Replacing the heat sink and processor . . . . . . . . . . . . . . . . . . .72
Replacing the I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Adding or replacing an expansion card . . . . . . . . . . . . . . . . . . .76
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
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www.gateway.com
Contents
Chapter 6: Wireless Networking . . . . . . . . . . . . . 87
About wireless networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Buying wireless equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Setting up your wireless network . . . . . . . . . . . . . . . . . . . . . . . . 89
Making sure your broadband connection works . . . . . . 90
Setting up your access point . . . . . . . . . . . . . . . . . . . . . . . . . 90
Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Testing your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Chapter 7: Troubleshooting . . . . . . . . . . . . . . . . . 95
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Optical disc drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Before calling Gateway Customer Care . . . . . . . . . . . . . . 124
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Contents
www.gateway.com
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory and legal notices . . . . . . . . . . . . . . . . . . . . . . . .
126
127
127
128
129
129
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
iv
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CHAPTER 1
About This Reference
• About this guide
• Accessing the online User Guide
• Gateway contact information
• Microsoft Certificate of Authenticity
1
8511781.book Page 2 Tuesday, October 10, 2006 4:41 PM
CHAPTER 1: About This Reference
www.gateway.com
About this guide
This guide includes information and
maintenance instructions that are specific to
your model of Gateway computer. Some
illustrations in this guide may look different than
your computer because hardware options and
port locations may vary. For all other computer
information, see your online User Guide.
Accessing the online User Guide
In addition to this guide, the User Guide has been
included on your hard drive. The User Guide is an
in-depth, easy-to-read manual that includes
information on the following topics:
■
■
■
■
■
■
■
■
Help and technical support
Using and customizing Windows and other
software
Controlling audio and video settings
Using the Internet
Protecting your files
Playing and recording media
Networking
Legal notices
To access the User Guide:
■
2
Click Start, All Programs, then click
Gateway Documentation.
8511781.book Page 3 Tuesday, October 10, 2006 4:41 PM
Gateway contact information
Gateway contact information
The label on the side of your computer case
contains information that identifies your
computer model and serial number. Gateway
Customer Care will need this information if you
call for assistance.
Serial number
Technical Support telephone number
Microsoft Certificate of
Authenticity
The Microsoft Certificate of Authenticity label
found on the back or side of your computer
includes the product key code for your operating
system. If you ever reinstall Windows from the
installation CD or DVD, you will need to enter
these numbers to activate Windows.
3
8511781.book Page 4 Tuesday, October 10, 2006 4:41 PM
CHAPTER 1: About This Reference
www.gateway.com
For more information
For more information about your computer, visit
Gateway’s Support page at www.gateway.com or
the Web address shown on your computer’s
label. The Support page also has links to
additional Gateway documentation and
detailed specifications.
4
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CHAPTER 2
Checking Out Your Computer
• Front
• Back
5
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CHAPTER 2: Checking Out Your Computer
www.gateway.com
Front
Optical disc drive
Additional drive
bay
Memory card reader
(optional)
Power button/
power indicator
Hard drive activity
indicator
IEEE 1394 ports
USB ports
Headphone jack
Microphone jack
Component
Icon
Description
Optical disc drive
Use this drive to listen to audio CDs, install games and
programs, watch DVDs, and store large files onto
recordable discs (depending on drive type). This drive
may be a CD, recordable CD, DVD, recordable DVD,
Blu-ray, or HD DVD drive. For more information about
your drive, see the online User Guide.
Memory card reader
(optional)
Insert a memory card from a digital camera, MP3 player,
PDA, cellular telephone, or other devices into the
memory card reader.
Power button/power
indicator
Press this button to turn the power on or off. You can
also configure the power button to operate in
Standby/Resume mode or Hibernate mode. The power
indicator lights when the computer is turned on.
Hard drive activity
indicator
Lights when the hard drive is active.
6
8511781.book Page 7 Tuesday, October 10, 2006 4:41 PM
Front
Component
Icon
Description
IEEE 1394 ports
Plug IEEE 1394 (also known as Firewire® or i.Link®)
devices (such as a digital camcorder) into these 6-pin
IEEE 1394 ports.
USB ports
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera,
keyboard, or mouse) into these ports.
Headphone jack
Plug powered, analog front speakers, an external
amplifier, or headphones into this jack. This jack is
color-coded green.
Microphone jack
Plug a microphone into this jack. This jack is color-coded
red or pink.
7
8511781.book Page 8 Tuesday, October 10, 2006 4:41 PM
CHAPTER 2: Checking Out Your Computer
www.gateway.com
Back
Important
Your computer
hardware options
and port locations
may vary from
this illustration.
Your computer includes the following
components.
Power connector
Cover release lever
Case thumbscrew and
Kensington lock slot
Security tape
5.1 audio jacks
S/PDIF (optical) jack
Ethernet (network) jack
USB ports
IEEE 1394/FireWire™
port
Parallel port
Digital coaxial
audio jack
Serial port
PS/2 keyboard port
Video card
TV tuner card
Secondary video card
(optional)
Modem jack
(optional)
PS/2 mouse port
Expansion slot
cover thumbscrew
Telephone jack
(optional)
Component
8
Icon
Description
Cover release lever
Lift this lever to open the computer cover
Case thumbscrew
Remove this screw before opening the case.
Kensington lock slot
Attach a cable lock to this slot, then attach
the cable to a solid object like a desk or
table to prevent your computer from being
stolen.
Security tape
Remove or cut this tape before opening the
computer case.
8511781.book Page 9 Tuesday, October 10, 2006 4:41 PM
Back
Component
Icon
Description
Rear speaker jack
(black plug)
Plug your rear right and left speakers into
this jack.
For more information, see “Configuring the
audio jacks” on page 26.
Audio input (Line in) jack
(blue plug)
-ORSide speaker jack
This jack is user configurable for one of the
following:
Stereo in: Plug an external audio input
source (such as a stereo) into this jack so you
can record sound on your computer
(Default).
Stereo out: Plug your side left and right
speakers into this jack.
For more information, see “Configuring the
audio jacks” on page 26.
Headphone/analog
speakers jack (green
plug)
-ORFront speakers jack
This jack is user configurable for one of the
following:
Headphone: Plug headphones or
amplified speakers into this jack (Default).
Stereo out: Plug your front left and right
speakers into this jack.
For more information, see “Configuring the
audio jacks” on page 26.
Microphone jack (pink
plug)
Plug a microphone into this jack.
Center/subwoofer jack
(orange plug)(optional)
Plug your center speaker and subwoofer
into this jack.
For more information, see “Configuring the
audio jacks” on page 26.
Ethernet (network) jack
Plug an Ethernet network cable or a device
(such as a DSL or cable modem for a
broadband Internet connection) into this
jack. For more information, see “Learning
about the Internet” in your online User
Guide.
IEEE 1394 port
Plug IEEE 1394 (also known as Firewire®)
devices (such as a digital camcorder) into
this 6-pin IEEE 1394 port. For more
information, see “Installing a printer,
scanner, or other device” on page 29.
Parallel port
Plug a parallel device (such as a printer) into
this port.
9
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CHAPTER 2: Checking Out Your Computer
Component
10
Icon
www.gateway.com
Description
PS/2 mouse port
Plug a PS/2 mouse into this port.
Expansion slot cover
thumbscrew
Remove this screw and open the expansion
slot cover to unlock the expansion cards.
Telephone jack (optional)
Plug the cord from your telephone into this
jack.
Power connector
Plug the power cord into this connector.
S/PDIF output jack
(optional)
Plug an optical cable from an amplifier or
entertainment system into this jack for
digital sound.
USB ports
Plug USB (Universal Serial Bus) devices
(such as a USB Iomega™ Zip™ drive, printer,
scanner, camera, keyboard, or mouse) into
these ports. For more information, see
“Installing a printer, scanner, or other
device” on page 29.
Digital coaxial audio port
Plug a single digital coaxial audio connector
into this jack for digital audio. Provides
digital audio output from a CD or DVD.
Serial port
Plug a serial device into this port. For more
information, see “Installing a printer,
scanner, or other device” on page 29.
PS/2 keyboard port
Plug a PS/2 keyboard into this port.
Video card
Plug a monitor into a port on this card.
TV tuner card
Connect a video tuner or an antenna to this
card to watch TV on your computer.
Modem jack (optional)
Plug a modem cable into this jack. For more
information, see “Connecting the dial-up
modem” on page 28.
8511781.book Page 11 Tuesday, October 10, 2006 4:41 PM
CHAPTER 3
Setting Up and Getting Started
• Working safely
• Setting up your computer and computer
accessories
• Starting your computer
• Turning off your computer
• Restarting (rebooting) your computer
• Using the keyboard
• Using the mouse
• Adjusting the volume
• Configuring the audio jacks
• Setting up your Blu-ray Disc drive
• Setting up your HD DVD drive
• Connecting the dial-up modem
• Connecting to broadband modem or a
wired Ethernet network
• Installing a printer, scanner, or other device
11
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CHAPTER 3: Setting Up and Getting Started
www.gateway.com
Working safely
Before using your computer, read the following
recommendations for setting up a safe and
comfortable work area and avoiding discomfort
and strain.
Top of screen is not
higher than eye level
Screen is perpendicular
to your line of sight
Hands and arms
are parallel to the
floor
Feet are flat on the floor
Reducing eye strain
Sunlight or bright indoor lighting should not
reflect on the monitor screen or shine directly
into your eyes.
■
■
■
12
Position the computer desk and monitor so
you can avoid glare on your screen and
light shining directly into your eyes.
Reduce glare by installing shades or
curtains on windows, and by installing a
glare screen filter on your monitor.
Use soft, indirect lighting in your work area.
Do not use your computer in a dark room.
Avoid focusing your eyes on your
computer screen for long periods of time.
Look away from your computer
occasionally, and try to focus on distant
objects.
8511781.book Page 13 Tuesday, October 10, 2006 4:41 PM
Working safely
Setting up your computer desk and chair
When you are setting up your computer desk
and chair, make sure that the desk is the
appropriate height and the chair helps you
maintain good posture.
■
■
■
■
■
■
Select a flat surface for your computer
desk.
Adjust the height of the computer desk so
your hands and arms are positioned
parallel to the floor when you use the
keyboard and mouse. If the desk is not
adjustable or is too tall, consider using a
keyboard drawer.
Use an adjustable chair that is comfortable,
distributes your weight evenly, and keeps
your body relaxed.
Position your chair so the keyboard is at or
slightly below the level of your elbow. This
position lets your shoulders relax while you
type.
Adjust the chair height, adjust the forward
tilt of the seat, or use a footrest to distribute
your weight evenly on the chair and relieve
pressure on the back of your thighs.
Adjust the back of the chair so it supports
the lower curve of your spine. You can use
a pillow or cushion to provide extra back
support.
13
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CHAPTER 3: Setting Up and Getting Started
www.gateway.com
Setting up your computer and
computer accessories
■
■
■
Set up the monitor so the top is no higher
than eye level, the monitor controls are
within reach, and the screen is tilted to be
perpendicular to your line of sight.
Place your keyboard and mouse at a
comfortable distance. You should be able
to reach them without stretching.
Set paper holders at the same height and
distance as the monitor.
Sitting at your computer
■
■
■
■
Avoid bending, arching, or angling your
wrists. Make sure that they are in a relaxed
position when you type.
Do not slouch forward or lean far back. Sit
with your back straight so your knees, hips,
and elbows form right angles when you
work.
Take breaks to stand and stretch your legs.
Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive strain
■
■
■
14
Vary your activities to avoid excessive
repetition.
Take breaks to change your position,
stretch your muscles, and relieve your eyes.
Find ways to break up the work day, and
schedule a variety of tasks.
8511781.book Page 15 Tuesday, October 10, 2006 4:41 PM
Starting your computer
Protecting from power source problems
Warning
High voltages can
enter your computer
through both the
power cord and the
modem connection.
Protect your computer
by using a surge
protector. If you have a
telephone modem, use
a surge protector that
has a modem jack. If
you have a cable
modem, use a surge
protector that has an
antenna/cable TV
jack. During an
electrical storm,
unplug both the surge
protector and the
modem.
During a power surge, the voltage level of
electricity coming into your computer can
increase to far above normal levels and cause
data loss or system damage. Protect your
computer and peripheral devices by connecting
them to a surge protector, which absorbs voltage
surges and prevents them from reaching your
computer.
An uninterruptible power supply (UPS) supplies
battery power to your computer during a power
failure. Although you cannot run your computer
for an extended period of time with a UPS, a UPS
lets you run your computer long enough to save
your work and shut down your computer
normally.
Starting your computer
To start your computer:
1 Connect the cables to your computer
according to the setup poster.
2 Press the power button on the front of your
computer.
Important
Your computer has a
built-in variable speed
fan. In addition, your
computer uses a
powerful processor
which produces heat.
Both the system fan
and processor can run
at different speeds at
times to ensure proper
system cooling. You
may notice an increase
in the fan noise when
the fan is running at
high speed and a
decrease in the fan
noise when it switches
to normal speed.
3 If you are starting your computer for the
first time, follow the on-screen instructions
to set up your computer.
4 Attach and turn on any peripheral devices,
such as printers or scanners, and see the
documentation that came with the device
for setup instructions.
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Waking up your computer
Tips & Tricks
For more information
about changing the
power button mode,
see “Changing
power-saving
settings” in your online
User Guide.
When you have not used your computer for
several minutes, it may enter a power-saving
mode called Standby. While in Standby, the
power indicator flashes.
If your computer is in Standby mode, move the
mouse or press the power button to “wake” it up.
Turning off your computer
Warning
When you turn off your
computer, certain
components in the
power supply and
system board remain
energized. In order to
remove all electrical
power from your
computer, unplug the
power cord and
modem cable from the
wall outlets. We
recommend
disconnecting the
power cord and
modem cable when
your computer will not
be used for long
periods.
To turn off your computer:
1 Click Start, then click Turn Off Computer.
The Turn Off Computer dialog box opens.
2 Click Turn Off. Windows shuts down and
turns off your computer.
3 If for some reason you cannot use the Turn
Off Computer option in Windows to turn
off your computer, press and hold the
power button for about five seconds. The
computer turns off.
Restarting (rebooting) your
computer
If your computer does not respond to keyboard
or mouse input, you may have to close programs
that are not responding. If closing unresponsive
programs does not restore your computer to
normal operation, you may have to restart
(reboot) your computer.
16
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Using the keyboard
To restart your computer:
1 Click Start, then click Shut Down.
Important
If your computer does
not turn off, press and
hold the power button
for about five seconds,
then release it.
2 Click the arrow to open the What do you
want the computer to do? list, click
Restart, then click OK.
As a part of the regular startup process, a
program to check the disk status runs
automatically. When the checks are
finished, Windows starts.
Using the keyboard
Premium multimedia keyboard features
The keyboard has several different types of keys
and buttons. Your keyboard also has status
indicators that show which keyboard feature is
active.
Function keys
Editing buttons
Internet buttons
Windows keys
Audio playback
Navigation keys
buttons
Application key
Directional keys
Indicators
Internet buttons
Numeric keypad
17
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CHAPTER 3: Setting Up and Getting Started
Feature
Icon
www.gateway.com
Description
Editing buttons
Press these buttons to copy, cut, and paste.
Function keys
Press these keys to start program actions. Each
program uses different function keys for different
purposes. See the program documentation to find
out more about the function key actions.
Internet buttons
Press these buttons to launch your Internet home
page, search, or e-mail programs.
Audio playback
buttons
Press these buttons to play your audio files and to
adjust the volume.
Navigation keys
Press these keys to move the cursor to the
beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document.
Indicators
Show if your NUM LOCK, CAPS LOCK, or
SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.
Windows keys
Press one of these keys to open the Windows
Start menu. These keys can also be used in
combination with other keys to open utilities like
F (Search utility), R (Run utility), and E (Explorer
utility).
Application key
Press this key to access shortcut menus and help
assistants in Windows.
Directional keys
Press these keys to move the cursor up, down,
right, or left.
Numeric keypad
Press these keys to type numbers when the
numeric keypad (NUM LOCK) is turned on.
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Using the keyboard
Elite multimedia keyboard features
The keyboard has several different types of keys
and buttons. Your keyboard also has status
indicators that show which keyboard feature is
active.
Sleep button Function keys
Internet buttons
Windows keys
Feature
Icon
Audio playback
Indicators
buttons
Application key Navigation keys Numeric keypad
Description
Sleep button
Press this button to activate your computer’s Sleep
(power-saving) mode.
Function keys
Press these keys to start program actions. Each
program uses different function keys for different
purposes. See the program documentation to find
out more about the function key actions.
Application buttons
Press these buttons to launch your Internet home
page, search for files, or launch the calculator
program.
Audio playback
buttons
Press these buttons to play your audio files and to
adjust the volume.
Indicators
Show if your NUM LOCK, CAPS LOCK, or
SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.
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CHAPTER 3: Setting Up and Getting Started
Feature
Icon
www.gateway.com
Description
Windows keys
Press one of these keys to open the Windows
Start menu. These keys can also be used in
combination with other keys to open utilities like
F (Search utility), R (Run utility), and E (Explorer
utility).
Application key
Press this key to access shortcut menus and help
assistants in Windows.
Editing buttons
Press these buttons to copy, cut, and paste.
Navigation keys
Press these keys to move the cursor to the
beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document. Press the
arrow keys to move the cursor.
Numeric keypad
Press these keys to type numbers when the
numeric keypad (NUM LOCK) is turned on.
Using the mouse
Scroll wheel
Left button
20
Right button
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Using the mouse
The mouse is a device that controls the pointer
movement on the computer display. This
illustration shows the standard mouse.
As you move the mouse, the pointer (arrow) on
the display moves in the same direction.
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You can use the left and right buttons on the
mouse to select objects on the display.
You can use the scroll wheel on the mouse to
move through a document. This feature is not
available in all programs.
To...
Do this...
Move the
pointer on
the
computer
display
Move the mouse around on
the mouse pad. If you run out
of space on your mouse pad
and need to move the pointer
farther, pick up the mouse,
set it down in the middle of
the mouse pad, then
continue moving the mouse.
Select an
object on the
computer
display
Position the pointer over the
object. Quickly press and
release the left mouse button
once. This action is called
clicking.
Start a
program or
open a file or
folder
Access a
shortcut
menu or find
more
information
about an
object on the
computer
display.
22
click
click,
click
click
Position the pointer over the
object. Quickly press and
release the left mouse button
twice. This action is called
double-clicking.
Position the pointer over the
object. Quickly press and
release the right mouse
button once. This action is
called right-clicking.
8511781.book Page 23 Tuesday, October 10, 2006 4:41 PM
Adjusting the volume
To...
Do this...
Move an
object on the
computer
display.
click
(hold)
and drag
Position the pointer over the
object. Press the left mouse
button and hold it down.
Move (drag) the object to the
appropriate part of the
computer display. Release
the button to drop the object
where you want it.
For more information about how to adjust the
double-click speed, pointer speed, right-hand or
left-hand configuration, and other mouse
settings, see “Changing the mouse settings” in
your online User Guide. For instructions on how
to clean the mouse, see “Cleaning the mouse” in
your online User Guide.
Adjusting the volume
Help &
Support
For more information
about adjusting the
volume, click Start,
then click Help and
Support. Type the
phrase adjusting
volume in the Search
box, then click the
arrow.
You can adjust volume using your speakers’
controls or the Windows volume controls. You
can also adjust the volume of specific sound
devices in your computer.
To adjust the overall volume using hardware
controls:
■
If you are using external speakers, turn the
knob on the front of the speakers.
-ORUse the mute and volume control buttons
on the keyboard. For more information, see
“Using the keyboard” on page 17.
To adjust the overall volume from Windows:
1 Click Start, then click Control Panel. The
Control Panel window opens. If your
Control Panel is in Category View, click
Sounds, Speech, and Audio Devices.
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2 Click/Double-click the Adjust the system
volume or Sounds and Audio Devices. The
Sounds and Audio Devices Properties dialog
box opens.
3 Click the Volume tab.
4 Drag the Device Volume slider to change the
volume or click to select the Mute check
box, then click OK.
To adjust device volume levels:
1 Click Start, then click Control Panel. The
Control Panel window opens. If your
Control Panel is in Category View, click
Sounds, Speech, and Audio Devices.
2 Click/Double-click the Adjust the system
volume or Sounds and Audio Devices. The
Sounds and Audio Devices Properties dialog
box opens.
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Adjusting the volume
3 Click the Volume tab.
4 Click Advanced in the Device volume area.
If the device you want to adjust does not
appear in the window, click Options,
Properties, the check box next to the audio
device you want to adjust, then click OK .
5 Drag the volume level and balance sliders
for the device you want to adjust. For more
information about the volume controls,
click Help in the window.
6 Click X in the top-right corner of the
window to close it.
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Configuring the audio jacks
If the back of your computer has five audio jacks,
they are universal jacks. This means that they can
be used for more than one purpose. For
example, the blue jack on the computer can be
a stereo in jack or a stereo out jack. For more
information on how each jack can be used, see
your online user guide. To use the audio jacks for
something other than the default audio device,
you need to configure the audio jacks.
To configure the audio jacks:
Shortcut
Start Ö Control
Panel Ö Sounds and
Audio Devices Ö
Advanced
1 Connect your audio device(s) to the
computer audio jack(s).
2 Click Start, then click Control Panel. The
Control Panel window opens.
3 Click Sounds, Speech, and Audio Devices
or Sounds and Audio Devices, then click
Advanced under Speaker Settings. The
Advanced Audio Properties dialog box
opens.
-ORIf your computer has the Realtek Sound
Effect Manager installed, double-click the
Sound Effect Manager icon
on the
taskbar. The Realtek dialog box opens.
4 Configure the audio jacks for your speaker
setup.
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Setting up your Blu-ray Disc drive
Setting up your Blu-ray Disc drive
Your computer has a Blu-ray Disc™ drive if the
optical disc drive has the following logo on the
front:
Blu-ray Disc is a high-capacity optical disc that
can store much more data than a DVD.
A dual-layer Blu-ray Disc can hold 50 GB of files,
about 23 hours of standard-definition video, or
about nine hours of high-definition video.
Blu-ray Discs are even more durable than CDs
and DVDs. New scratch-resistant coatings make
Blu-ray Discs more resistant to scratching and
smudging.
You do not need to perform any special setup to
enable or use your optional Blu-ray Disc drive.
You can use a Blu-ray Disc drive the same way
you use a DVD or CD drive, because it also reads
any DVD and CD, and can write to recordable
CDs and DVDs. For instructions, see “Using the
CD or DVD drive” in your online User Guide.
Setting up your HD DVD drive
Your computer has an HD DVD™ drive if the
optical disc drive has the following logo on the
front:
HD DVDs can store much more data than a DVD.
A dual-layer HD DVD can hold 30 GB of files,
about 14 hours of standard-definition video, or
about 5.5 hours of high-definition video. Your
HD DVD drive is a read-only drive for HD DVDs,
but can write to recordable CDs and DVDs.
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You do not need to perform any special setup to
enable or use your optional HD DVD drive. You
can use an HD DVD drive the same way you use
a standard DVD or CD drive, because it also reads
any DVD and CD. For instructions, see “Using the
CD or DVD drive” in your online User Guide.
Connecting the dial-up modem
Warning
To reduce the risk of
fire, use only No. 26
AWG or larger
telecommunications
line cord.
Your computer may have a 56K modem
(optional) that you can use to connect to a
standard telephone line.
To connect the modem:
1 Insert one end of the modem cable (not
included) into the modem jack
back of your computer.
on the
2 Insert the other end of the modem cable
into a telephone wall jack. The modem will
not work with digital or PBX telephone
lines.
3 Start your computer, then start your
communications program.
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Connecting to broadband modem or a wired Ethernet network
Connecting to broadband modem
or a wired Ethernet network
Important
Your computer is
equipped with a
built-in Ethernet port.
For information about
setting up a wired
Ethernet network, see
“Networking your
computer” in your
online User Guide.
Your computer has a network jack that you can
use to connect to a cable or DSL modem or to a
10/100 wired Ethernet network.
To connect to a cable or DSL modem or to an
Ethernet network:
1 Insert one end of the network cable into
the network jack
computer.
on the back of your
2 Insert the other end of the network cable
into a cable modem, DSL modem, or
network jack.
Installing a printer, scanner, or
other device
Important
Before you install a
printer, scanner, or
other peripheral
device, see the device
documentation and
installation
instructions.
Your computer has one or more of the following
ports: IEEE 1394 (also known as Firewire®),
Universal Serial Bus (USB), serial, and parallel.
You use these ports to connect peripheral
devices such as printers, scanners, and digital
cameras to your computer. For more information
about port locations, see “Checking Out Your
Computer” on page 5.
IEEE 1394 and USB ports support plug-and-play
and hot-swapping, which means that your
computer will usually recognize such a device
whenever you plug it into the appropriate port.
When you use an IEEE 1394 or USB device for the
first time, your computer will prompt you to
install any software the device needs. After
doing this, you can disconnect and reconnect
the device at any time.
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CHAPTER 3: Setting Up and Getting Started
Help &
Support
For more information
about installing
peripheral devices,
click Start, then click
Help and Support.
Type the keyword
installing devices in
the Search box, then
click the arrow.
30
www.gateway.com
Parallel and serial port devices are not
plug-and-play. See the device documentation
for detailed information and installation
instructions.
8511781.book Page 31 Tuesday, October 10, 2006 4:41 PM
CHAPTER 4
Advanced Hardware Setup
• Setting up your CrossFire video cards
• Setting up RAID
• Overclocking the processor
• Setting up multiple monitors
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Setting up your CrossFire video
cards
If your computer came with two CrossFire™
video cards installed, they must be connected
correctly to work. For the latest information on
setting up your CrossFire video cards, see
www.ati.com/crossfire. For help on topics not
covered here, see the ATI Catalyst Control
Center’s online help.
To connect your CrossFire video cards:
1 Connect the CrossFire cable’s VHDCI plug
to the VHDCI port on the upper (“master”)
of the two Crossfire cards. Make sure that
the VHDCI plug is oriented so that the
shorter of the two cables branching away
from the plug is closest to the card’s DVI
port.
VHDCI port
(“master”)
DVI port
(“slave”)
2 Use a flat-bladed screwdriver to secure the
thumbscrews on the VHDCI plug to the
graphics card.
3 Connect the shorter of the two DVI cables
(the cables branch away from the VHDCI
plug) to the second CrossFire card (“slave,”
the one with two DVI ports).
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Setting up your CrossFire video cards
4 If your monitor has a DVI connection,
connect your monitor’s DVI cable to the
longer of the two DVI cables.
- OR If your monitor has only a VGA connection,
connect the DVI-to-VGA adapter to the
longer of the two DVI cables, then connect
your monitor’s VGA cable to the adapter.
DVI connector
Configuring CrossFire
CrossFire graphics cards let you divide graphics
handling tasks between two cards, then send the
combined signals to a single monitor. Graphics
tasks can be shared in several ways, and each has
its own advantages, depending on the program
you are running and the type of monitors you
have.
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To configure your CrossFire video cards:
1 Click Start, All Programs, ATI Catalyst
Control Center, then ATI Catalyst Control
Center. The Control Center opens.
2 Change the settings you want, then click
OK.
Connecting multiple displays to your CrossFire
video cards
When CrossFire is disabled and the interconnect
cable is not attached (when both cards are
acting as standard video cards), you can attach
up to four displays to the video cards.
To use multiple displays on the CrossFire video
cards:
1 Turn off your computer, then connect the
displays to the appropriate ports on your
video cards.
2 Turn on your computer.
3 Click Start, All Programs, ATI Catalyst
Control Center, then ATI Catalyst Control
Center. The Control Center opens.
4 Click View to switch to Advanced View.
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Setting up RAID
5 Click Disable CrossFire to disable Crossfire
and enable multiple monitor support, then
click Apply. All display devices are enabled.
6 On the tree menu to the left, click Displays
Manager.
7 Right-click the number 2 icon in the box to
the right, then click Enable.
8 Repeat Step 7 for each additional
connected monitor.
Setting up RAID
About RAID
RAID (Redundant Array of Inexpensive/
Independent Disks) lets your computer use
multiple hard drives more efficiently. Your
computer supports RAID 0, RAID 1, RAID 5, and
RAID 10.
RAID for performance
RAID 0 lets your computer see multiple hard
drives as a single drive. This type of RAID can
increase file access speeds, which is important if
you work with video editing, sound editing, and
high-performance games. RAID 0 is also an
affordable way to increase your total file storage
capacity.
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How it increases performance
The more drives you have in your RAID 0 array,
the faster the potential drive reading
performance. All hard drives have limitations on
how fast they can read and write files. If half a file
is stored on one RAID 0 drive and the other half
on another RAID 0 drive, each drive only has to
read half of the file. So, the entire file is accessed
by the computer up to twice as fast (using a
two-drive RAID 0 array). In a three-drive RAID 0
array, if the file is evenly distributed among the
drives, each drive must read only a third of the
file, and so on. If the entire file happens to be
stored on only one of the drives, the file is
accessed at the same speed as if it were on a
standard hard drive setup. Dividing up files
between multiple hard drives like this is called
striping.
RAID 0
A
C
E
B
D
F
How it makes file storage cheaper
Because RAID 0 lets your computer see multiple
hard drives as a single drive, you can install
several lower capacity (less expensive) drives
and have the same single-drive storage
simplicity and capacity as a larger, more
expensive hard drive.
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Setting up RAID
Drawbacks
Unfortunately, RAID 0 lets multiple drives
behave as one in another way. If part of the array
fails (such as a hard drive crashing), the entire
array fails. Because the drives are treated like a
single drive, parts of files (including operating
system files) can be spread across several drives,
leaving the computer with only file fragments if
one drive fails. Regular and frequent backups are
critical.
Another drawback is that RAID 0 treats each hard
drive as if it has the storage capacity of the
smallest drive in the array. So if you have three
drives (300 GB, 250 GB, and 200 GB) in a RAID 0
array, your computer only recognizes 600 GB
total capacity.
RAID for security
RAID 1 maintains a complete copy of a file set on
each physical hard drive in the array. Maintaining
simultaneous, complete copies of files across
multiple hard drives is called mirroring. If a drive
fails, the mirrored drive takes over and acts as the
primary drive.
RAID 1
A
B
C
A
B
C
File reading performance (seek time) is increased
using the same methods that RAID 0 uses,
although writing speed is the same as if writing
to a single hard drive.
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Drawback
RAID 1 treats the entire array as a single drive
with the storage capacity of the smallest physical
drive in the array. So if you have two drives
(300 GB and 250 GB) in a RAID 1 array, your
computer only recognizes a single drive with
250 GB total capacity.
RAID for both: performance and security
RAID 5 uses striping (at the block level) with
on-the-fly error correction across all drives.
Because of this error correction, small file
read/write errors can be quickly and
automatically fixed without a significant drop in
system performance. RAID 5 offers good
performance and data redundancy. This array
preserves your files if a drive fails.
RAID 5 stripes both data and parity information
across multiple drives. Striping across drives
improves overall performance, and the parity
information provides data protection. Because
of the error-correction capabilities, if a drive fails,
the data can be quickly and automatically fixed.
RAID 5
A1
B1
CP
38
A2
BP
C1
AP
B2
C2
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Setting up RAID
RAID 10 (also called RAID 1+0 or RAID 1&0)
contains sets of RAID 1 mirrors acting as drives
within a RAID 0 striping array. With this setup,
the array could survive one drive failure in each
mirror array.
RAID 0
RAID 1
RAID 1
A
C
E
A
C
E
B
D
F
B
D
F
Drawback
A RAID 5 array is treated as one drive with the
capacity all but one of the drives added together.
RAID 10 treats the entire array as a single drive
with the storage capacity of the smallest
drive × 2. So if you have four drives (350 GB,
300 GB, 250 GB, and 200 GB) in a RAID 10 array,
your computer recognizes a single drive with
400 GB total capacity.
Preparing your computer for RAID
Setting up RAID on your computer can involve
three major steps, depending on how your
computer has been configured.
To prepare your computer for RAID:
1 Configure the RAID arrays. See the Array
Manager User Guide, or “Configuring RAID”
on page 40.
2 Install the operating system.
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Configuring RAID
Enabling RAID
Although your computer is capable of using
RAID, the RAID feature it is not yet enabled.
To enable RAID on your computer:
1 Start (or restart) your computer.
2 As soon as your computer turns on and the
Gateway logo appears on the screen, press
F2. The BIOS Setup utility opens.
3 Select the Advanced menu, then select
Drive Configuration.
4 Change the ATA/IDE Mode to Enhanced.
5 Change the SATA mode to RAID.
6 Press F10, then type Y to exit BIOS saving
changes.
Now that RAID is enabled, you can access
the RAID setup
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Setting up RAID
Creating a RAID volume
Because RAID can be configured so many ways,
this procedure covers only the basics.
To configure RAID:
1 Start (or restart) your computer. During
startup, the RAID option screen appears.
(Number and specifications of your drives
may vary from the example.)
2 While the RAID option screen is open, press
CTRL+i. The Matrix Storage Manager opens.
3 Highlight 1. Create RAID Volume, then
press ENTER. The CREATE VOLUME MENU
opens.
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4 Change the following settings:
Name—Type a volume name (up to
16 characters) or use the default
name, then press ENTER.
■ RAID Level—Press ↑ or ↓ to select
the RAID level, then press ENTER.
■ Select Disks—Press ↑ or ↓ to
highlight drives, press the spacebar
to select (mark with a green
triangle) each drive to use in the
array, then press ENTER. You must
select a minimum of two drives.
■ Strip Size—If you have selected
RAID 0, RAID 5, or RAID 10, select
the strip value for the array, then
press ENTER. Defaults: 218 KB for
RAID 0 and RAID 10, 64 KB for
RAID 5. We recommend accepting
the default strip value.
■ Capacity—Type the volume
capacity, or use the default
capacity, then press ENTER. We
recommend using the default value
(the maximum capacity with the
drives you selected).
5 Highlight Create Volume, then press
ENTER. A warning appears.
■
6 Type Y. The RAID volume is created and the
MAIN MENU opens.
7 Highlight 4. Exit, then press Enter. You exit
the Matrix Storage Manager, and your
computer restarts.
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Setting up RAID
Deleting a RAID volume
Deleting a RAID volume deletes all files on that
volume, including operating system files.
To delete a RAID volume:
1 Start (or restart) your computer. During
startup, the RAID option screen appears.
2 While the RAID option screen is open, press
CTRL+i. The Matrix Storage Manager opens.
Caution
If your computer boots
to RAID (to load the
operating system),
deleting the RAID
volume will remove
the operating system,
and you will not be
able to start your
computer.
3 Highlight 2. Delete RAID Volume, then
press ENTER. The DELETE VOLUME MENU
opens.
4 Press ↑ or ↓ to highlight the RAID volume
you want to delete, then press DELETE. A
warning message appears.
5 Type Y to confirm volume deletion.
Resetting drives to non-RAID status
To troubleshoot or recover incompatible RAID
configurations, failed RAID volumes, or failed
drives within a RAID volume, you can reset the
drives to non-RAID status until the problems can
be resolved.
To reset drives to non-RAID status:
1 Start (or restart) your computer. During
startup, the RAID option screen appears.
2 While the RAID option screen is open, press
CTRL+i. The Matrix Storage Manager opens.
3 Highlight 3. Reset Disks to Non-RAID,
then press ENTER. The RESET RAID DATA
menu opens.
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4 Press ↑ or ↓ to highlight drives, press the
spacebar to select (mark with a green
triangle) each drive you want to reset, then
press ENTER. A warning message appears.
5 Type Y to confirm the drive reset.
Adding or replacing a RAID drive
Caution
Never remove an
active drive from an
array until it is placed
in a failed state or
prepared for removal.
For more information,
see your RAID
controller
documentation or the
Array Manager User
Guide.
If your computer supports hot swapping (adding
or replacing a drive without turning off the
computer), you can replace a failed RAID drive
with a working drive that is the same size or
larger than the other array drives. When you add
or replace a drive in an array, the array begins
rebuilding the drive.
To replace a failed RAID drive:
■
Insert the new drive in the same drive slot
as the failed drive. Your new drive acts as
a “hot spare” for the array.
Getting help
For more information on RAID concepts,
configuration, and maintenance, search for RAID
FAQ information on the Gateway Technical
Support Web site (support.gateway.com) and the
Intel Support & Downloads Web site
(support.intel.com).
Overclocking the processor
If your computer comes with an Extreme Edition
CPU, the CPU is “Unlocked,” which means its
clock speed (operating speed) can be increased,
or overclocked, beyond the default processor
speed. Overclocking may result in system
instability.
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Overclocking the processor
To change the clock speed of your processor:
1 Turn off your computer and disconnect the
power cord.
2 Place your computer on its side with the
side accesss panel facing up.
3 Follow the anti-static precautions in
“Preventing static electricity discharge” on
page 50.
4 Open the side panel and locate the jumper
labeled J3C2 BIOS Config on the system
board.
J3C2 BIOS
Config jumper
J2B3 jumper
(do not adjust)
5 Remove the jumper from its normal
position (bridging pins 1-2), then place it in
the maintenance boot position (bridging
pins 2-3).
6 Reconnect the power cord.
7 Turn on your. The BIOS Setup utility opens.
8 Press the arrow keys to select the
Performance tab. Press the arrow keys to
highlight Set Processor Multiplier, then
press Enter.
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9 Press the - (minus) or +(plus) key
repeatedly to adjust the multiplier, then
press Enter.
10 Press F10 to exit BIOS, then press Y to
accept the changes. The screen displays
the message “Turn off power and reinstall
the jumper in Normal mode position.”
11 Turn off the computer.
12 Disconnect the power cord and follow all
anti-static precautions.
13 Return the jumper to the Normal position
(bridging pins 1-2).
14 Reconnect the power cord.
15 Turn the computer on. If the jumper is in
the correct position and the multiplier is
low enough, your computer should start
normally.
Setting up multiple monitors
Using a projector or second monitor
Important
The dialog boxes
shown in this section
are for demonstrative
purposes only and
may not represent the
screens on your
computer.
If your computer’s video card supports
additional monitors (it must have two video
connections), you can connect an additional
monitor or projector to your computer.
You can use the second monitor or projector as
a duplicate of the primary display, or as an
extension to roughly double the size of your
Windows desktop. Use the additional desktop
space to accommodate additional windows.
To use a projector or additional monitor:
1 Turn off your computer.
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Setting up multiple monitors
2 Plug the projector or monitor cable into
the secondary VGA port
on your
computer. For the location of the VGA port
on your computer, see the setup poster or
“Back” on page 8.
3 Turn on your computer.
4 Plug the projector’s or monitor’s power
cord into an AC power outlet, then turn it
on. Windows recognizes the new hardware
and searches for its driver. You may need to
install the driver from the disc supplied by
the manufacturer or download the driver
from the manufacturer’s Web site.
5 After the driver is installed, right-click any
empty space on the desktop, then click
Properties. The Display Properties dialog
box opens.
6 Click the Settings tab.
7 Right-click the second monitor icon
(labeled 2), then click Attached.
8 Click Apply.
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9 Adjust properties such as Screen
Resolution or Color Quality if necessary.
Tips & Tricks
10 To use the second monitor or projector as
To help identify your
multiple monitors in
the Settings screen,
click Identify. A large
number appears on
the screen of each
monitor.
a “mirror” (duplicate) of the primary
monitor (both monitors have the same
content), click to deselect the check box for
Extend my Windows desktop onto this
monitor.
11 To use the second monitor or projector as
an extension of your desktop, click to select
the check box for Extend my Windows
desktop onto this monitor. You can click
and drag the “2” monitor icon to position
it the same way the physical monitor is
arranged on your desk.
12 Click OK.
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CHAPTER 5
Upgrading Your Computer
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Preventing static electricity discharge
Opening and closing the case
Adding or replacing memory
Replacing the system battery
Adding or replacing an optical disc drive
Replacing the memory card reader
Adding or replacing a hard drive
Replacing the front fan
Replacing the rear fan
Replacing the power supply
Replacing the heat sink and processor
Replacing the I/O board
Adding or replacing an expansion card
Replacing the system board
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Preventing static electricity
discharge
Warning
To avoid exposure to
dangerous electrical
voltages and moving
parts, turn off your
computer and unplug
the power cord and
modem and network
cables before opening
the case.
The components inside your computer are
extremely sensitive to static electricity, also
known as electrostatic discharge (ESD).
Before opening the computer case, follow these
guidelines:
Warning
To prevent risk of
electric shock, do not
insert any object into
the vent holes of the
power supply.
■
■
■
■
Caution
ESD can permanently
damage electrostatic
discharge-sensitive
components in your
computer. Prevent ESD
damage by following
ESD guidelines every
time you open the
computer case.
Before working with computer components,
follow these guidelines:
■
■
■
50
Wear a grounding wrist strap (available at
most electronics stores) and attach it to a
bare metal part of your computer.
Turn off your computer.
Touch a bare metal surface on the back of
the computer.
Unplug the power cord and the modem
and network cables.
Avoid static-causing surfaces such as
carpeted floors, plastic, and packing foam.
Remove components from their antistatic
bags only when you are ready to use them.
Do not lay components on the outside of
antistatic bags because only the inside of
the bags provide electrostatic protection.
Always hold expansion cards by their
edges or their metal mounting brackets.
Avoid touching the edge connectors and
components on the cards. Never slide
expansion cards or components over any
surface.
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Opening the case
Opening the case
Your computer case provides easy access to
internal components.
Removing the side panel
Warning
To avoid exposure to
dangerous electrical
voltages and moving
parts, turn off your
computer, then
unplug the power cord
and modem cable
before opening the
case.
To remove the side panel:
1 Follow the instructions in “Preventing
static electricity discharge” on page 50.
2 Shut down your computer, then
disconnect the power cord and modem,
network, and all peripheral device cables.
3 Press the power button for ten seconds to
drain any residual power from your
computer.
4 Remove the thumbscrew on the side panel
cover. For the location of the thumbscrew,
see “Back” on page 8.
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CHAPTER 5: Upgrading Your Computer
Important
Your computer
hardware options and
port locations may
vary from these
illustrations.
52
www.gateway.com
5 Lift the cover release lever, then swing the
side panel away from the computer.
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Opening the case
Removing the front bezel
To remove the front bezel:
■
Push on the three spring tabs, grasp the
right side of the front bezel, then pull the
bezel out and away from the case.
Spring tabs
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Closing the case
Replacing the front bezel
To replace the front bezel:
1 Insert the tabs on the left side of the bezel
into the slots in the left side of the
computer.
Tabs and slots
2 Swing the right side of the bezel in so the
tabs on the right side of the bezel go into
the slots on the right side of the computer.
3 Press the right side of the bezel firmly until
it snaps into place.
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Closing the case
Replacing the side panel
To replace the side panel:
1 Make sure that all of the internal cables are
arranged inside the computer so they will
not be pinched when you close the
computer.
Important
Your computer
hardware options and
port locations may
vary from this
illustration.
2 Insert the bottom edge of the side panel
into the inside bottom edge of the
computer, then swing the side panel in
toward the top of the computer to secure
it into place.
3 Replace the side panel thumbscrew.
4 Reconnect the cables and power cord.
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Adding or replacing memory
When you upgrade the computer memory,
make sure that you install the correct type of
memory module for your computer. Your
computer uses DIMM memory.
To install or replace DIMM memory:
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
2 For more stability, place your computer on
its side. To avoid scratching the case, place
it on a towel or other non-abrasive surface.
3 Find the memory module banks on your
system board.
Channel B slot 1
Channel B slot 0
Channel A slot 1
Channel A slot 0
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Adding or replacing memory
4 If you are removing a DIMM from the
memory module bank, gently pull the
plastic tabs away from the sides of the
memory module and remove it.
- OR If you are adding a DIMM to an empty
memory module bank, gently pull the
plastic tabs away from the sides of the
memory module bank. Make sure that you
install modules of the same type into both
slots of a memory channel (bank).
5 Align the notches on the new DIMM with
the notches on the memory module bank,
then press the module firmly into the bank.
The tabs on the sides of the memory
module should secure the memory
module automatically. When the module is
secure, you hear a click.
6 Return your computer to its upright
position.
7 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
8 Reconnect the cables and the power cord.
9 Turn on your computer. Windows starts
and the Windows desktop appears.
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10 Click Start, Control Panel, then click
Performance and Maintenance (if in
Category view). Click/Double-click
System. The amount of memory in your
computer is shown at the bottom of the
System Properties dialog box in the General
tab.
Replacing the system battery
Warning
Danger of explosion if
battery is incorrectly
replaced. Replace only
with the same or
equivalent type
recommended by the
manufacturer. Dispose
of used batteries
according to local
hazardous materials
regulations.
If the computer clock does not keep time or the
settings in the BIOS Setup utility are not saved
when you turn off your computer, replace the
system battery. Use a battery of the same size
and voltage as the original battery that was in
your computer.
To replace the battery:
1 Restart your computer.
2 During the restart, press and hold the F1
key. The main menu of the BIOS Setup
utility opens.
3 Write down all the values in the menus and
submenus, then exit from the utility.
4 Shut down your computer.
5 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
6 For more stability, place your computer on
its side. To avoid scratching the case, place
it on a towel or other non-abrasive surface.
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Replacing the system battery
Important
Your computer’s
battery location may
vary from the
illustration below.
7 Locate the old battery on the system board
and note its orientation. You will need to
install the new battery the same way.
Battery
8 Push the battery release tab. The battery
pops out of the socket.
9 Make sure that the positive (+) side of the
new battery is facing up, then press the
battery into the socket until it snaps into
place.
10 Return your computer to its upright
position.
11 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
12 Reconnect all external cables and the
power cord.
13 Turn on your computer.
14 Open the BIOS Setup utility.
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15 In the BIOS Setup utility, restore any
settings that you wrote down in Step 3.
16 Save all your settings and exit the BIOS
Setup utility.
Adding or replacing an optical disc
drive
To add or replace an optical disc drive:
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
2 Remove the front bezel by following the
instructions in “Removing the front bezel”
on page 53.
Important
The color and
shape of your
replacement
drive's front cover
may vary from
your original
drive.
3 If you are installing a new drive, slide the
drive release latch toward the back of the
computer, then go to Step 7.
- OR If you are replacing an existing drive,
disconnect the cables from the drive,
noting their locations and orientation. You
will reconnect the cables after you install
the new drive. (CD/DVD drive shown.)
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Adding or replacing an optical disc drive
4 Remove the drive thumbscrew from the
CD or DVD drive.
Drive thumbscrew
5 Slide the drive release latch toward the
back of the computer to release the drive.
6 Slide the drive forward and out of the drive
bay.
7 If you are replacing a drive, note any
jumper settings on the old drive and set
the jumpers on the new drive to be the
same. If you are installing a new drive,
follow the manufacturer’s instructions.
8 Slide the new drive into the drive bay, line
up the thumbscrew hole on the drive bay
with the screw hole on the drive, then slide
the drive release latch toward the front of
the computer to lock the drive into place.
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You do not need to replace the
thumbscrew because it was originally
installed for shipping purposes.
9 Connect the drive cables using your notes
from Step 3. If you are installing a new
drive, follow the manufacturer’s
instructions.
10 Replace the front bezel by following the
instructions in “Replacing the front bezel”
on page 54.
11 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
Replacing the memory card reader
To replace the memory card reader:
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
2 Remove the front bezel by following the
instructions in “Removing the front bezel”
on page 53.
3 Disconnect the memory card reader
cables, noting their locations and
orientation. (You will reconnect the cables
after you install the new memory card
reader.)
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Replacing the memory card reader
4 Remove the thumbscrew holding the card
reader in the drive bay.
Thumbscrew
5 Slide the drive release latch back to release
the card reader, then slide the card reader
out of the case.
6 Slide the new card reader into the bay from
the front of the case, then slide the drive
release latch forward to lock the drive into
place. You do not need to replace the
thumbscrew because it was originally
installed for shipping purposes.
Important
The color and shape of
your replacement
reader's front cover
may vary from your
original reader.
7 Connect the new card reader cables, using
your notes from Step 3.
8 Replace the bezel by following the
instructions in “Replacing the front bezel”
on page 54.
9 Replace the computer case’s side panel by
following the instructions in “Replacing the
side panel” on page 55.
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Adding or replacing a hard drive
Caution
Before replacing the
hard drive in your
computer, you must
create restore discs
and print a copy of the
restore chapter in the
online User Guide. If
you do not do this, you
will not be able to
reinstall your drivers
and programs.
To add or replace a hard drive:
1 Create restore discs and print the restore
chapter in the User Guide. To access the
User Guide, click Start, All Programs, then
click Gateway Documentation.
2 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
3 If you are adding a new drive, slide the
drive release latch toward you, then go to
Step 7.
- OR If you are replacing an existing drive, go to
the next step.
4 Disconnect the drive cables, noting their
locations and orientation. (You will
reconnect the cables after you install the
new drive.)
5 Slide the drive release latch in the direction
shown.
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Adding or replacing a hard drive
6 Remove the hard drive by sliding it out of
the drive bay.
7 Note any jumper settings on the old drive
and set the jumper on the new drive to be
the same. If you are installing a new drive,
follow the manufacturer’s instructions.
Jumper
8 Slide the new drive into the drive bay, then
secure it in the drive bay by sliding the
drive release latch in toward the computer.
9 If you are replacing a drive, reconnect the
drive cables using your notes from Step 4.
If you are installing a new drive, follow the
manufacturer’s instructions for connecting
it to the system board.
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You can also refer to the following figure:
SATA 0 port
SATA 1 port
SATA 2 port
SATA 3 port
10 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
11 Reconnect all external cables and the
power cord.
12 Turn on your computer.
13 If you installed a new drive, format and
partition the drive according to the
manufacturer’s instructions (available on
the manufacturer’s Web site).
14 If Windows does not start, install Windows
using the operating system CD that came
with your computer, then install the drivers
and applications using the drivers and
applications disc that you created. Follow
the instructions in the restore chapter of
the User Guide that you printed to reinstall
the drivers and programs.
15 For information on setting up RAID, see
“Setting up RAID” on page 35.
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Replacing the front fan
Replacing the front fan
To replace the front fan:
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
2 Remove the fan cover by squeezing the
top (1) and bottom (1), then pulling the
cover (2) out.
1
2
1
3 Disconnect the fan cable from the system
board. The location of the fan connection
may vary, so trace the fan cable from the
fan to the system board.
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4 Remove the fan mount by pressing in on
the flat area (1) near the front, then
rotating the fan mount (2) back.
2
1
5 Slide the old fan out of the fan mount.
6 Slide the new fan into the fan mount.
Caution
Be careful not to catch
the wires connecting
the power button to
the system board
when rotating the fan
mount. A notch has
been provided for
routing these wires.
7 Insert the tabs on the rear of the fan mount
into the slots provided, then rotate the
mount into place. The mount should lock
into place.
8 Reconnect the fan cable to the system
board.
9 Replace the fan cover.
10 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
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Replacing the rear fan
Replacing the rear fan
Tips & Tricks
You need a Phillips
screwdriver to replace
the rear fan.
To replace the rear fan:
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
2 Disconnect the fan cable from the system
board. The location of the fan connection
may vary, so trace the fan cable from the
fan to the system board.
3 Remove the four screws that secure the fan
to the inside back of the computer, then
remove the fan from inside the computer.
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Note the orientation of the fan (which way
it blows) and install the new fan the same
way.
Screws
4 Insert the new fan into the computer and
line it up with the screw holes on the back
of the computer, then replace the screws
that secure it to the back of the computer.
5 Reconnect the fan cable to the system
board.
6 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
7 Reconnect all external cables and the
power cord.
8 Turn on your computer.
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Replacing the power supply
Replacing the power supply
Tips & Tricks
You need a Phillips
screwdriver to replace
the power supply.
To replace the power supply:
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
2 Disconnect the power supply cables from
all components (such as hard drives, CD or
DVD drives, and the system board), noting
their locations and orientation. (You will
reconnect the cables after you install the
new power supply.)
3 Remove the three screws that secure the
power supply to the computer.
Screws
4 Slide the power supply away from the back
of the computer, then lift up.
5 Install the new power supply into the case,
then install the three screws to secure the
power supply to the case.
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6 Reconnect the power supply cables using
your notes from Step 2.
7 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
Replacing the heat sink and
processor
Tips & Tricks
You need a Phillips
screwdriver to replace
the heat sink.
To replace the heat sink and processor:
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
2 For more stability, place your computer on
its side. To avoid scratching the case, place
it on a towel or other non-abrasive surface.
3 Remove the fan cover by squeezing the
top (1) and bottom (1), then pulling the
cover (2)out.
1
2
1
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Replacing the heat sink and processor
4 Loosen the four screws that secure the heat
sink to the system board, then remove the
heat sink. (The screws cannot be
completely removed.)
Caution
The heat sink has
Thermal Interface
Material (TIM) located
on the bottom of it.
Use caution when you
remove the old heat
sink or unpack the new
heat sink so you do not
damage the TIM.
Screws
5 Release the processor by pushing down on
the lever, then lifting the lever completely
up.
6 Remove the processor from the system
board.
7 Install the new processor onto the system
board making sure that Pin 1 on the
processor (indicated by the silk-screened
arrow on the corner of the processor)
aligns with Pin 1 on the processor socket
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(indicated by the absence of a pin hole in
the processor socket), then return the lever
to its locked position.
8 Place the heat sink on the system board,
then tighten the screws that secure it to the
system board.
9 Replace the fan cover.
10 Return your computer to its upright
position.
11 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
Replacing the I/O board
Tips & Tricks
You need a Phillips
screwdriver to replace
the I/O board.
To replace the front I/O board:
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
2 Remove the front bezel by following the
instructions in “Removing the front bezel”
on page 53.
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Replacing the I/O board
3 Remove the screw that secures the front
I/O assembly to the computer, then
remove the I/O assembly.
Screw
4 Remove the screw that secures the front
I/O panel board to the computer, then
remove the I/O panel board by pushing it
toward the back of the computer.
Screw
5 Disconnect the cable from the old I/O
panel board and connect it to the new I/O
panel board.
6 Insert the new I/O panel board into the
computer, then replace the screw.
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7 Place the front I/O assembly onto the
computer, then replace the screw.
8 Replace the front bezel by following the
instructions in “Replacing the front bezel”
on page 54.
9 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
Adding or replacing an expansion
card
To add or replace an expansion card:
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
Important
Your computer
hardware options
and port locations
may vary from
this illustration.
76
2 Loosen the thumbscrew on the expansion
card cover.
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Adding or replacing an expansion card
3 Open the expansion card cover.
4 To remove the PCIx card support brackets,
slide them toward the back of the case (1)
until they slip free, then pull the front of the
brackets away from the computer (2) and
remove them.
5 For more stability, place your computer on
its side. To avoid scratching the case, place
it on a towel or other non-abrasive surface.
6 If you are replacing a card, disconnect any
cables that are attached to the card, noting
their locations and orientation. (You may
have to reconnect the cables after you
install the new card.)
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7 Remove the old expansion card (if
necessary). You can slightly seesaw the
card end-to-end to loosen it, but do not
bend the card sideways.
To remove a card (such as a video card)
from the PCI Express slot, press the card
release lever before trying to remove the
card.
Caution
Do not touch the
contacts on the
bottom part of the
expansion card.
Touching the contacts
can cause electrostatic
damage to the card.
8 Install the new card into the expansion slot.
You can slightly seesaw the card
end-to-end to help insert the card, but do
not bend the card sideways.
Refer to the following illustration for help:
PCIe×16
PCI
PCI
PCIe×16
PCI
9 Tighten the thumbscrew on the expansion
card cover.
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Replacing the system board
10 Reconnect the expansion card cables (if
any) using your notes from Step 6, or, if
adding a new card, follow the
manufacturers instructions.
11 Return your computer to its upright
position.
12 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
Replacing the system board
To replace the system board:
Tips & Tricks
You need a Phillips
screwdriver to replace
the system board.
1 Remove the side panel by following the
instructions in “Removing the side panel”
on page 51.
2 For more stability, place your computer on
its side. To avoid scratching the case, place
it on a towel or other non-abrasive surface.
3 Disconnect any cables that are attached to
any expansion cards, noting their locations
and orientation. (You will reconnect the
cables after you install the cards on the
new board.)
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4 Remove the expansion cards by following
the instructions in “Adding or replacing an
expansion card” on page 76. You can
slightly seesaw a card end-to-end to loosen
it, but do not bend a card sideways.
5 Remove the fan cover by squeezing the
top (1) and bottom (1), then pulling the
cover (2) out.
1
2
1
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Replacing the system board
6 Find the memory module banks on your
system board.
7 Gently pull the plastic tabs away from the
sides of the memory modules, then
remove them.
Caution
The heat sink has
Thermal Interface
Material (TIM) located
on the bottom of it.
Use caution when you
remove the old heat
sink or unpack the new
heat sink so you do not
damage the TIM.
8 Loosen the four screws that secure the heat
sink to the system board, then remove the
heat sink. (These screws cannot be
completely removed.)
Screws
9 Disconnect the power and data cables
from the system board, noting their
locations and orientation. (You will
reconnect the cables after you install the
new board.)
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10 Remove the seven system board screws.
Screws
Screws
11 Lift the system board up and out of the
case.
12 Align the new system board on the
standoffs and secure it into the computer
case with the screws.
13 If your replacement system board does not
include a processor, go to Step 14.
-ORIf your replacement system board includes
a processor, go to Step 17.
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Replacing the system board
14 Release the processor from the old system
board by pushing down on the lever, then
lifting the lever completely up.
15 Remove the processor from the old system
board.
16 Install the processor onto the new system
board making sure that Pin 1 on the
processor (indicated by the silk-screened
arrow on the corner of the processor)
aligns with Pin 1 on the processor socket
(indicated by the absence of a pin hole in
the processor socket), then return the lever
to its locked position.
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17 Connect the power and data cables using
your notes from Step 9. You can also refer
to the following illustration:
Rear fan
Front panel
audio
CPU fan
12V power
IDE data
Intrusion
2×12 power
Auxiliary power
for PCI Express
graphics
Not used
Front fan
Front panel
18 Place the heat sink over the processor, then
tighten the screws that secure it to the
system board.
19 Align the notches on the memory modules
with the notches on the memory module
banks and press the modules firmly into
the banks. The tabs on the sides of the
memory modules should secure the
memory modules automatically. When a
module is secure, you hear a click.
Caution
Do not touch the
contacts on the
bottom part of the
expansion card.
Touching the contacts
can cause electrostatic
damage to the card.
20 Install the expansion cards into the
expansion slots. You can slightly seesaw a
card end-to-end to help insert the card, but
do not bend the card sideways.
21 Reconnect the expansion card cables using
your notes from Step 3.
22 Install the fan cover.
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Replacing the system board
23 Return your computer to its upright
position.
24 Replace the side panel by following the
instructions in “Replacing the side panel”
on page 55.
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CHAPTER 5: Upgrading Your Computer
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CHAPTER 6
Wireless Networking
• About wireless networking
• Setting up your wireless network
• Testing your network
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CHAPTER 6: Wireless Networking
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About wireless networking
Wireless networking (optional on your
computer) is the latest advance in computer
communication. With a wireless home network,
you can use your computer wherever you like,
for browsing the Internet, e-mail, transferring
files, and printing.
A wireless network uses radio waves to
communicate. Typically, a wireless network is
made up of an access point, a cable or DSL
modem (for Internet access), and your wireless
computers.
An access point is a small electronic device that
serves as the central control point for your
network. You connect your modem to the access
point, set up a network connection, then browse
the Internet, send e-mail, share files and folders
with other networked computers, and access
other devices, like a printer or scanner.
For more information on connecting a wired
network, or general network usage such as
sharing drives and printers, mapping network
drives, and copying files between computers,
see “Networking Your Computer” in your online
User Guide.
Buying wireless equipment
For a wireless network you need:
■
■
■
88
A computer with a wireless network card
A broadband Internet connection
An access point
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Setting up your wireless network
When you buy your access point, make sure it
has:
IEEE 802.11g support. 802.11g is the fastest
method for wireless communications.
802.11g is compatible with the older IEEE
802.11b format but not with the
competing IEEE 802.11a format. Make sure
that you get the correct format that
matches your computer’s wireless network
card.
■ DHCP server/dynamic IP address
assignment capability that makes it easier
to set up and access your network.
■ Internet security features like a firewall to
keep intruders out of your network.
■ Wireless security features like
SecureEasySetup™ or 128-bit WEP
encryption.
If you are not sure what to buy, check out
Gateway’s accessory store at
accessories.gateway.com.
■
Setting up your wireless network
Setting up your wireless network involves three
steps:
1 Make sure your broadband connection
works.
2 Set up your access point and network
security.
3 Set up your computer.
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CHAPTER 6: Wireless Networking
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Making sure your broadband connection works
Before you change anything about your home
network, make sure that your broadband
connection is working correctly. To test the
connection, log onto the Internet using your
current setup. If the connection is not working,
contact your Internet service provider.
If you do not have a broadband connection
already installed, make the necessary
arrangements with your ISP. Make sure that you
find out when the line will be activated. Also ask
your ISP about any instructions you need to
follow when you set up your network.
Setting up your access point
A wireless network sends and receives
information through radio waves. This means
that another computer outside your network
can intercept the radio waves and take control of
your network.
If you do not set up security for your network, a
hacker can gain access to your Internet
connection to send spam e-mail and to your
hard drive to download viruses or view your
personal data, like credit card numbers, Social
Security numbers, and personal online banking
information.
Check your access point documentation for
information about installing it and setting
network security.
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Setting up your wireless network
Setting up your computer
Naming your computers and workgroup
Each computer on your network needs a unique
Computer Name, but all computers on your
network need the same Workgroup Name. You
may have already named your computer and
workgroup the first time you turned on your
computer.
To identify this computer on the network:
1 Click Start, right-click My Computer, then
click Properties. The System Properties
dialog box opens.
2 Click Computer Name.
3 Click Change. The Computer Name
Changes dialog box opens.
4 Type a unique computer name in the
Computer name box. Use a computer
name of up to 15 characters with no blank
spaces. Make sure that your computer
name is unique. Your computer name
cannot be all numeric. It must contains
some letters.
5 Type a name for your workgroup in the
Workgroup box. Use a workgroup name of
up to 15 characters with no blank spaces.
The workgroup name must be the same for
all computers on your home network, and
the name must be different than any
computer name on your network.
6 Click OK to close the Computer Name
Changes dialog box.
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CHAPTER 6: Wireless Networking
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Connecting to your network
Help and
Support
For more information
about connecting to
your network, click
Start, then click Help
and Support. Type
one of the following
keywords in the Help
and Support Search
box, then click the
arrow:
• connect to an
available network
• manually add a
wireless network
• connecting to
wireless network.
92
After you have named your computer and
workgroup, you need to set up the network
connection on your computer.
To connect to your wireless network:
1 Click Start, right-click My Network Places,
then click Properties. The Network
Connections window opens.
2 Right-click the Wireless Network
Connection icon, then click View
available wireless networks. The Wireless
Network Connection dialog box opens.
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Testing your network
3 Click the network you created in the
Choose a wireless network list, then click
Connect. If you successfully connected to
the network, go to “Testing your network”
on page 93.
If you can see the network name in the
Choose a wireless network list but you
cannot connect to it, your network is using
security. You will need to modify the
security settings for the network in your
computer.
If your network does not appear in the
Choose a wireless network list, your
network is not broadcasting its SSID. This is
not an error and is one way to add security
to your wireless network. You will need to
manually add the network to your
notebook.
Testing your network
Now that your home network is set up, log onto
your computer and access a favorite Internet
Web site. If you are unable to connect to the
Internet:
■
■
■
■
■
Run the New Connection Wizard
Make sure that your access point is
plugged in and compare the status lights
on the front of the access point with the
patterns described in the access point
documentation
Temporarily turn off any firewall software
on your computer
Turn off all of the devices, then turn them
back on
Contact your Internet service provider
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CHAPTER 6: Wireless Networking
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CHAPTER 7
Troubleshooting
• Safety guidelines
• First steps
• Troubleshooting
• Telephone support
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CHAPTER 7: Troubleshooting
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Safety guidelines
While troubleshooting your computer, follow
these safety guidelines:
■
■
■
Warning: Never remove your computer
case cover while your computer is turned
on and while the modem cable, network
cable, and power cord are connected.
Warning: Make sure that you are correctly
grounded before accessing internal
components. For more information about
preventing damage from static electricity,
see “Preventing static electricity discharge”
on page 50.
Warning: To avoid bodily injury, do not
attempt to troubleshoot your computer
problem if:
■ Power cords or plugs are damaged
■ Liquid has been spilled into your
computer
■ Your computer was dropped
■ The case was damaged
Instead, unplug your computer and
contact a qualified computer technician.
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First steps
First steps
If you have problems with your computer, try
these things first:
■
■
■
■
■
■
Help &
Support
For more information
about
troubleshooting, click
Start, then click Help
and Support. Type the
keyword
troubleshooting in
the Search box, then
click the arrow.
■
Make sure that the AC power adapter is
connected to your computer and an
AC outlet and that the AC outlet is
supplying power.
If you use a power strip or surge protector,
make sure that it is turned on.
If a peripheral device (such as a keyboard
or mouse) does not work, make sure that
all connections are secure.
Make sure that your hard drive is not full.
If an error message appears on the screen,
write down the exact message. The
message may help Gateway Customer Care
in diagnosing and fixing the problem.
If you added or removed peripheral
devices, review the installation procedures
you performed and make sure that you
followed each instruction.
If an error occurs in a program, see the
program’s printed documentation or the
online help.
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CHAPTER 7: Troubleshooting
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Troubleshooting
Troubleshooting topics are listed in alphabetical
order.
Add-in cards
The computer does not recognize an add-in
card
■ Shut down and restart your computer.
■ Make sure that you have installed the
required software. For more information,
see the documentation that came with
your add-in card.
Audio
■
See “Sound” on page 124.
■
See “Power” on page 121.
■
See “Optical disc drives” on page 118.
Battery
DVD drives
Ethernet
You cannot see the other computers on your
network
■ If you are using a wired network, make sure
that your Ethernet cable is plugged into
the Ethernet jack on your computer, and
that the other end is plugged into a router.
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Troubleshooting
■
■
■
■
■
If you are using a wireless network, make
sure your wireless network card is correctly
seated and the antenna cables are
connected.
Make sure that all computers are plugged
into a powered electrical outlet and turned
on.
Make sure that the router is plugged into
a powered electrical outlet and turned on.
Most routers have lights that indicate they
are working. For more information, see the
documentation that came with your
router.
Make sure that all computers on your
network have the same workgroup name.
Make sure that all computers are using the
same Subnet Mask.
If you assigned IP addresses to the
computers, make sure that all computers
have different IP addresses. For home
networks, IP addresses should be
192.168.N.N where N is a number you
assign between 0 and 254. The first N
should be the same for all computers on
your network and the second N should be
different for all computers on your
network.
The computer does not recognize an add-in
Ethernet card
■ Shut down and restart your computer.
■ Make sure that you have installed the
required software. For more information,
see the documentation that came with
your Ethernet card.
■ Reseat the card. For more information,
about opening your computer case, see
“Opening the case” on page 51. For more
information about your Ethernet card, see
the documentation that came with your
Ethernet card.
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Your Ethernet network is running slower
than you expect
■ If your Ethernet network is running slower
than you expect, check the speed of each
Ethernet component. For best results, all
Ethernet components should be standard
Ethernet (10 Mbps), Fast Ethernet (100
Mbps or 10/100 Mbps), or Gigabit Ethernet
(1000 Mbps or 10/100/1000 Mbps). A
mixture of Ethernet, Fast Ethernet, and
Gigabit Ethernet components will result in
your network running at the slowest
component speed.
File management
Help &
Support
For more information
about restoring
deleted files, click
Start, then click Help
and Support. Type the
phrase System
Restore in the Search
box, then click the
arrow.
A file was accidentally deleted
If a file was deleted at a DOS prompt or in
Windows while holding down the SHIFT key, the
file cannot be restored.
To restore deleted files:
1 Double-click the Recycle Bin icon.
2 Right-click the file you want to
restore, then click Restore. The file
is restored to the place where it was
originally deleted from.
If the Recycle Bin was emptied
before you try to restore a file, the
file cannot be restored.
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Troubleshooting
Hard drive
Caution
All deleted files will be
lost when you empty
the Recycle Bin.
Help &
Support
For more information
about file
management, click
Start, then click Help
and Support. Type the
phrase file
management in the
Search box, then click
the arrow.
You see an “Insufficient disk space” error
message
■ Delete unnecessary files from the hard
drive using Disk Cleanup. For instructions
on deleting unnecessary files, see
“Deleting unnecessary files” in your online
User Guide.
■ Empty the Recycle Bin by right-clicking the
Recycle Bin icon, then clicking Empty
Recycle Bin.
■ Save your files to another drive. If the hard
drive is full, copy any files not regularly
used to backup media, then delete them
from the hard drive.
You see a “Data error” message
■ This may be the result of a defective area
on the hard drive. To fix hard drive
problems, run the Error checking program.
For instructions on fixing hard drive
problems, see “Checking the hard drive for
errors” in your online User Guide.
The hard drive cannot be accessed, or you see
a “General failure reading drive C” error
message
■ Restart your computer.
■ Press CTRL+ALT+DEL to restart your
computer.
■ If your computer has been subjected to
static electricity or physical shock, you may
need to reinstall the operating system.
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You see a “Non-system disk” or “disk error”
error message
■ Your hard drive may have become
damaged.
Internet
See also “Modem (dial-up)” on page 110.
You cannot connect to the Internet
■ If you are using a dial-up modem, make
sure that the modem cable is plugged into
the modem jack and not the Ethernet
network jack. See your setup poster or
“Checking Out Your Computer” on page 5
to make sure that the connections have
been made correctly.
- OR If you are using a cable or DSL modem,
make sure that the modem cable is
plugged into the Ethernet network jack
and not the modem jack. See your setup
poster or “Checking Out Your Computer”
on page 5 to make sure that the
connections have been made correctly.
■
Help &
Support
For more information
about troubleshooting
Internet connections,
click Start, then click
Help and Support.
Type the phrase
troubleshooting
connections in the
Search box, then click
the arrow.
102
■
Make sure that your account with your
Internet service provider (ISP) is set up
correctly. Contact your ISP technical
support for help.
Make sure that you do not have a problem
with your modem. For more information,
“Modem (dial-up)” on page 110.
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Troubleshooting
You see an “Unable to locate host” message
and are unable to browse the Internet
■ This problem can occur when you have
typed a URL (Web address) incorrectly, you
have lost your Internet connection, or your
ISP is having technical difficulties.
■ Double-check the URL or try a different
URL. If the error message still appears,
disconnect from the ISP connection and
close your browser, then reconnect and
open the browser. If you still get the error,
your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
■
■
■
The condition of the telephone lines in
your residence or at your local telephone
service
The condition of the Internet computers to
which you connect and the number of
users accessing those computers
The complexity of graphics and
multimedia on Web pages
Having multiple Web browsers open,
performing multiple downloads, and
having multiple programs open on your
computer
People are sending you e-mail messages, but
you have not received any mail
■ Click the receive button in your e-mail
program.
■ Make sure that your account with your
Internet service provider (ISP) is set up
correctly. Contact your ISP for technical
support.
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Keyboard
The keyboard does not work
■ Make sure that the keyboard cable is
plugged in correctly. For more information,
see the poster that came with your
computer.
■ Remove all extension cables and switch
boxes.
■ Clean the keyboard by using an aerosol can
of air with a narrow, straw-like extension to
remove dust and lint trapped under the
keys.
■ Try a keyboard that you know works to
make sure that the keyboard port works.
■ Reinstall the keyboard device driver.
A keyboard character keeps repeating or you
see a “keyboard stuck” or “key failure” error
message
■ Make sure that nothing is resting on the
keyboard.
■ Make sure that a key is not stuck. Press each
key to loosen a key that might be stuck,
then restart your computer.
Liquid spilled in the keyboard
■ If you spilled liquid in the keyboard, turn off
your computer and unplug the keyboard.
Clean the keyboard and turn it upside
down to drain it. Let the keyboard dry
before using it again. If the keyboard does
not work after it dries, you may need to
replace it.
Media Center
To view Media Center troubleshooting
information that is not covered in this section, go
to the Gateway support Web Site at
support.gateway.com.
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Troubleshooting
The Media Center video display look bad on
your TV
Many factors, such as the display type, quality of
the video source, type of connection used,
quality of video cables, display device screen
resolution, size of TV, age of the TV, or the type
of TV (interlaced or progressive scan), can affect
the video quality significantly:
■
■
■
■
Display type—The Media Center is best
viewed on display devices that were
offered with the Media Center computer
when you purchased it from Gateway.
Other types of display devices, including
retail TVs, may provide lower quality video.
If you did not order a display device when
you purchased your Media Center
computer, a progressive scan display
device with a VGA input is the best choice.
Quality of video source—The quality of
the video signal coming into the Media
Center computer has an affect on the video
quality. The video displayed from the
Media Center is only as good as the source
video signal. Cable, digital cable, and
satellite usually provide better quality than
an antenna.
Type of connection used—You can
connect the Media Center computer video
output to a TV. However, the connection
type has an affect on the video quality. The
Media Center has two video outputs:
VGA—If your TV includes a VGA port,
connect the VGA cable from the Media
Center computer’s VGA (monitor) port to
the TV’s VGA In port for the best quality.
Many TVs do not have a VGA port.
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CHAPTER 7: Troubleshooting
■
■
■
■
106
www.gateway.com
S-Video—If your TV does not have a VGA
port, but includes an S-Video port, connect
the S-Video cable from the Media Center
computer’s S-Video Out port to the TV’s
S-Video In port. S-Video display quality is
usually good for TV images. The display
quality for the Media Center computer
functions, however, is not as good as VGA
output. S-Video display output is not
optimized for computer video display.
Quality of video cables—Poor quality or
the incorrect type of video cables can
cause problems and affect the video
quality. Gateway recommends using
high-quality video cables that can be
purchased from the Gateway Accessory
Store. Note: Cable connections must be
made correctly for optimal video quality. A
poor cable connection can lower video
quality.
Screen resolution—By default, if your
display device was purchased with the
Media Center computer, the computer
uses a screen resolution of 1024 × 768 for
computer monitors and 800 × 600 for the
Gateway 42inch Plasma TV. Many TVs
cannot display this high of a resolution and
may shift, scramble, or scroll the picture.
For a better picture on a TV display, you
may need to lower the Media Center screen
resolution to 800 × 600 or 640 × 480. For
more information about changing the
screen resolution, see “Adjusting the
screen resolution” in your online User
Guide.
Size of display device—Small computer
monitors for standard computer
applications are generally not optimized
for motion video playback. Although they
offer excellent resolutions and refresh
rates, they are designed to make static
white backgrounds with black text look
readable. Some small display devices do
not make colorful motion video look its
best. Generally, video will look better on a
larger display device.
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Troubleshooting
■
■
Age of the TV—Newer TVs usually have
more advanced features, produce a better
quality picture, and support higher screen
resolutions. The Media Center video
display will likely be better on a newer
model TV.
Type of TV (interlaced or progressive scan)
Many TVs use interlaced video. Interlaced
video displays a video frame with two
passes of alternating scan lines. The TV
screen first displays the video image odd
lines one at a time, sequentially from top to
bottom, then it fills in the other half of the
video image with the even lines. Because
most TVs use this interlaced method to
display the picture on the screen, a
standard interlaced analog TV will most
likely flicker when displaying thin lines and
small text. An interlaced video display
device will produce a lower quality display,
especially when viewing and using the
Media Center computer functions.
Progressive scan video displays a video
frame with one pass of sequential scan
lines. A progressive scan TV displays the
entire picture, drawn sequentially from top
to bottom, without the odd/even
interlacing. This results in a fuller, sharper
picture and better display quality for
viewing and using the Media Center
computer functions. The progressive scan
picture is also brighter and easier on your
eyes.
You need to configure your Media Center to
output to a TV
■ Your Media Center computer detects
whether you are using a VGA or an S-Video
display device and automatically changes
the display settings for the type of display
device you are using. For more information,
see the Gateway support Web site at:
support.gateway.com.
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You want to change display settings to get
better TV or DVD image quality
■ Adjust the display device brightness,
contrast, hue, and saturation. For more
information, see the Gateway support Web
site at:
support.gateway.com.
You want to know whether you can burn
programs that were recorded with your
Media Center computer to a DVD
■ Yes, you can. The Media Center saves
recorded programs in the DVR-MS format.
You can burn a DVR-MS file to a DVD with
DVD recording (burning) software and
with the Media Center itself.
You want to know whether you can play
recorded programs on other computers
■ Yes, you can. A DVR-MS file recorded to
DVD can be replayed on another Media
Center computer or on a non-Media Center
computer that has a DVD player and DVD
decoder software (such as WinDVD). The
non-Media Center computer must also
have Windows XP with Service Pack (SP) 1
or 2, Windows Media Player 9 or later, and
the Windows patch Q810243 Update.
You want to know whether you can play
recorded programs on your home DVD
player
■ Yes, you can. DVDs recorded with the
Media Center can be played on a home
DVD player.
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Troubleshooting
You get the following “Download Error”
message when the Media Center tries to
update the Program Guide:
■
You must be connected to the Internet to
update the Program Guide. Make sure that
your Internet account is set up and
connected to the Media Center computer.
For information about manually updating
the Program Guide, see “Manually
updating the Media Center Program
Guide” in your online User Guide.
Memory
Help &
Support
For more information
about troubleshooting
memory errors, click
Start, then click Help
and Support. Type the
phrase memory
error in the Search
box, then click the
arrow.
You see a “Memory error” message
■ Use a third-party diagnostic program to
help determine if a memory module is
failing.
You see a “Not enough memory” error
message
■ Close all programs, then restart your
computer.
Memory card reader
Drive letters for the memory card slots do not
appear in the My Computer window
■ Reboot your computer.
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Modem (cable or DSL)
Tips & Tricks
For the location of
your network jack, see
the poster or “Back” on
page 8.
■
See the documentation that came with
your modem for additional
troubleshooting information.
■
See also “Internet” on page 102.
Modem (dial-up)
Your modem does not dial or does not
connect
■ Make sure that the modem cable is
plugged into the modem jack and not the
Ethernet network jack. See your setup
poster or “Setting Up and Getting Started”
on page 11 to make sure that the
connections have been made correctly.
■ Make sure that your computer is
connected to the telephone line and the
telephone line has a dial tone.
■ Make sure that the modem cable is less
than 6 feet (1.8 meters) long.
■ Remove any line splitters or surge
protectors from your telephone line, then
check for a dial tone by plugging a working
telephone into the telephone wall jack.
■ If you have additional telephone services
such as call waiting, call messaging, or
voice mail, make sure that all messages are
cleared and call waiting is disabled before
using the modem. Contact your telephone
service to get the correct code to
temporarily disable the service. Also make
sure that the modem dialing properties are
set correctly.
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Troubleshooting
To check the dialing properties:
1 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
2 Click/Double-click the Phone and
Modem Options icon, then click
the Dialing Rules tab.
3 Click the location from which you
Help &
Support
For more information
about dialing
properties, click Start,
then click Help and
Support. Type the
keyword dialing in
the Search box, then
click the arrow.
are dialing, then click Edit.
4 Make sure that all settings are
correct.
■
■
■
Disconnect any answering machine, fax
machine, or printer that is on the same line
as the modem. Do not connect these
devices to the same telephone line as the
modem.
Make sure that you are not using a digital,
rollover, or PBX line. These lines do not
work with your modem.
Check for line noise (scratchy, crackling, or
popping sounds). Line noise is a common
problem that can cause the modem to
connect at a slower rate, abort downloads,
or even disconnect. The faster the modem,
the less line noise it can tolerate and still
work correctly.
Listen to the line using your telephone. Dial
a single number (such as 1). When the dial
tone stops, listen for line noise. Wiggle the
modem cable to see if that makes a
difference. Make sure that the connectors
are free from corrosion and all screws in the
wall or telephone wall jack are secure.
You can also call your telephone service
and have the telephone line checked for
noise or low line levels.
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CHAPTER 7: Troubleshooting
■
■
www.gateway.com
Try another telephone line (either a
different telephone number in your house
or a telephone line at a different location).
If you can connect on this line, call your
telephone service.
Try connecting with the modem at a lower
connection speed. If reducing the connect
speed lets you connect, call your telephone
service. The telephone line may be too
noisy.
You cannot connect to the Internet
■ The ISP may be having technical
difficulties. Contact your ISP for technical
support.
■ See if the modem works with a different
communications program. The problem
may be with just one program.
■ Review the troubleshooting information
under “Internet” on page 102.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data
transfer rates over public telephone lines to 53K.
Other factors, such as line noise, telephone
service provider equipment, or ISP limitations,
may lower the speed even further.
If your computer has a V.90 modem, the speed
at which you can upload (send) data is limited to
33.6K. If your computer has a V.92 modem, the
speed at which you can upload data is limited to
48K. Your ISP may not support 48K uploads.
Your fax communications program only
sends and receives faxes at 14,400 bps when
you have a 56K modem
■ Current fax technology only supports a
maximum send and receive rate of
14,400 bps.
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Troubleshooting
The modem is not recognized by your
computer
■ Make sure that the line connected to the
modem is working and plugged into the
appropriate port on your computer. See
your setup poster or “Checking Out Your
Computer” on page 5 to make sure that the
connections have been made correctly.
■ If the modem shares the telephone line
with another device, make sure that the
telephone line is not in use (for example,
someone is on the telephone, or another
modem is in use).
■ Use the modem cable that came with your
computer. Some telephone cables do not
meet required cable standards and may
cause problems with the modem
connection.
■ Shut down and restart your computer.
■ Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
3 Click/Double-click the Phone and
Modem Options icon, then click
the Modems tab.
4 Click your modem, then click
Properties. The Modem Properties
dialog box opens.
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CHAPTER 7: Troubleshooting
Help &
Support
For more information
about modem
troubleshooting, click
Start, then click Help
and Support. Type the
phrase modem
troubleshooting in
the Search box, then
click the arrow.
www.gateway.com
5 Click the Diagnostic tab, then click
Query Modem. If information
about the modem appears, the
modem passed diagnostics. If no
modem information is available, a
white screen appears with no data,
or if you get an error such as port
already open or the modem has
failed to respond, the modem did
not pass diagnostics.
The modem is noisy when it dials and
connects
When your modem tries to connect to another
modem, it begins handshaking. Handshaking is
a digital “getting acquainted” conversation
between the two modems that establishes
connection speeds and communication
protocols. You may hear unusual handshaking
sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn
down the modem volume.
To turn down the modem volume:
1 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
2 Click/Double-click the Phone and
Modem Options icon, then click
the Modems tab.
3 Click the modem you want to
adjust, then click Properties.
4 Click the Modem tab, then adjust
the Speaker volume control.
5 Click OK twice to close the Phone
and Modem Options dialog box.
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Troubleshooting
Monitor
Help &
Support
For more information
about changing the
screen resolution, click
Start, then click Help
and Support. Type the
phrase screen
resolution in the
Search box, then click
the arrow. click the
arrow.
The screen resolution is not correct
■ Change the screen resolution from the
Display Properties dialog box. For more
information, see “Adjusting the color
depth” in your online User Guide.
The computer is running but there is no
picture
■ Make sure that the monitor is plugged in
and turned on. If the monitor is turned on,
the power LED should be lit.
■ Adjust the brightness and contrast controls
to the center position.
■ Make sure that the monitor cable is
connected to the video port on the back of
your computer.
■ Check the cable for bent or damaged pins.
■ Reinstall the device driver.
■ Connect a monitor that you know works to
your computer.
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The color is not uniform
■ Make sure that the monitor warms up for
at least 30 minutes before making a final
judgment about color uniformity.
■ Make sure that:
■ Non-shielded speakers are not
placed too close to the monitor.
■ The monitor is not positioned too
close to another monitor, electric
fan, fluorescent light, metal shelf, or
laser printer.
■ You demagnetize the screen using
the monitor’s degauss feature. For
more information on degauss, see
your monitor’s documentation.
Why is there a horizontal line or wire visible
across the monitor screen?
Your monitor may use a thin damper wire,
located approximately 1/3 of the way down from
the upper screen edge and 1/3 of the way up
from the lower screen edge, to stabilize the
internal aperture grille. These wires are most
obvious when the monitor displays a white
background. The aperture grille allows more
light to pass through the screen for brighter
colors and greater luminescence. The damper
wire is a critical part of the overall monitor
design and does not negatively affect the
monitor's function.
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Troubleshooting
The text on the display is dim or difficult to
read
■ Adjust the brightness and contrast
controls.
■ Use the monitor degauss feature (see your
monitor documentation) or turn off your
computer and monitor, leave them off for
at least a half hour, then restart your
computer.
■ Change the display settings. For more
information, see “Adjusting the screen and
desktop settings” in your online User
Guide.
■ Move the monitor away from sources of
electrical interference, such as televisions,
unshielded speakers, microwaves,
fluorescent lights, and metal beams or
shelves.
For more information about display types, see
your monitor and video card documentation.
Mouse
The mouse does not work
■ Make sure that the mouse cable is plugged
in correctly.
■ Shut down and restart your computer.
■ Remove all extension cables and switch
boxes.
■ Try a mouse you know is working to make
sure that the mouse port works.
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The mouse works erratically
■ If the mouse pointer begins moving
erratically across the computer display or
becomes difficult to control precisely,
cleaning the mouse will likely improve its
accuracy.
■ Clean the mouse by wiping the bottom
with a clean, damp cloth. Make sure that
the optical sensor is clean and free of
debris.
Networks
Help &
Support
For more information
about network
troubleshooting, click
Start, then click Help
and Support. Type the
phrase network
troubleshooting in
the Search box, then
click the arrow.
You cannot connect to your company
network
Every network is unique. Contact your company
computer department or network administrator
for help. For more information about setting up
a wired network in your home, see “Networking
Your Computer” in your online User Guide.
Optical disc drives
The computer does not recognize a disc or
the CD or DVD drive
■ Make sure that the disc label is facing up,
then try again.
■ Try a different disc. Occasionally discs are
flawed or become scratched and cannot be
read by the CD or DVD drive.
■ If you are trying to play a DVD, make sure
that you have a DVD drive. To identify your
drive type, see “Identifying drive types” in
your online User Guide.
■ Your computer may be experiencing some
temporary memory problems. Shut down
and restart your computer.
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Troubleshooting
■
■
■
■
■
Some music CDs have copy protection
software. You may not be able to play these
CDs on your computer.
Clean the disc. For more information, see
“Cleaning CDs or DVDs” in your online User
Guide.
Restart your computer, then enter the BIOS
Setup utility by pressing and holding F1
while your computer restarts. Make sure
that the IDE controllers are enabled.
Make sure that the drive is configured
correctly by following the instructions in
the drive documentation.
Reinstall the device driver.
Audio CD does not produce sound
■ Make sure that the disc label is facing up,
then try again.
■ Some music CDs have copy protection
software. You may not be able to play these
CDs on your computer.
■ Make sure that the volume controls are
turned up. For more information, see
“Adjusting the volume” on page 23.
■ Make sure that the mute controls are
turned off. For more information, see
“Adjusting the volume” on page 23.
■ Make sure that the speaker cables are
connected correctly and securely.
■ Shut down and restart your computer.
■ Clean the disc. For more information, see
“Cleaning CDs or DVDs” in your online User
Guide.
■ Reinstall the audio device drivers.
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A DVD movie will not play
■ Make sure that you have a DVD drive. To
identify your drive type, see “Identifying
drive types” in your online User Guide.
■ Make sure that the disc label is facing up,
then try again.
■ Try a different disc. Occasionally discs are
flawed or become scratched and cannot be
read by the DVD drive.
■ Shut down and restart your computer.
■ Clean the disc. For more information, see
“Cleaning CDs or DVDs” in your online User
Guide.
■ Reinstall the device driver.
■ Make sure that the DVD program has been
installed on your computer.
■ DVDs and DVD drives contain regional
codes that help control DVD title exports
and help reduce illegal disc distribution. To
be able to play a DVD, the disc’s regional
code and your DVD drive’s regional code
must match.
The regional code on your DVD drive is
determined by your computer’s delivery
address. The regional code for the United
States and Canada is 1. The regional code
for Mexico is 4. Your DVD drive’s regional
code must match the regional code for the
disc. The regional code for the disc is on the
disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s
regional code and your DVD drive’s
regional code may not match.
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Troubleshooting
Passwords
Your computer does not accept your
password
■ Make sure that CAPS LOCK is turned off, then
retype the password.
Power
Your computer will not turn on
■ Make sure that your power cord is
connected correctly to your computer.
■ If your computer is plugged into a surge
protector, make sure that the surge
protector is connected securely to an
electrical outlet, turned on, and working
correctly. To test the outlet, plug a working
device, such as a lamp, into the outlet and
turn it on.
■ Make sure that the power cord is free from
cuts or damage. Replace any damaged
cables.
Printer
The printer will not turn on
■ Make sure that the printer is online. Many
printers have an online/offline button that
you may need to press.
■ Make sure that the power cable is plugged
into an AC power source.
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The printer is on but will not print
■ Check the cable between the printer and
your computer. Make sure that it is
connected to the correct port.
■ Make sure that the printer is online. Many
printers have an online/offline button that
you may need to press so the printer can
start printing. Press the button to put the
printer online.
■ Check the cable for bent or broken pins.
■ If the printer you want to print to is not the
default printer, make sure that you have
selected it in the printer setup.
To set a default printer:
1 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
2 Click/Double-click the Printers and
Faxes icon. The Printers and Faxes
window opens.
3 Right-click the name of the printer
you want to be the default printer,
then click Set as Default Printer.
■
122
Reinstall the printer driver. See the guide
that came with your printer for instructions
on installing the printer driver.
8511781.book Page 123 Tuesday, October 10, 2006 4:41 PM
Troubleshooting
You see a “Printer queue is full” error
message
■ Make sure that the printer is not set to work
offline.
To make sure that the printer is not set
to work offline:
1 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
2 Click/Double-click the Printers and
Faxes icon. The Printers and Faxes
window opens.
3 Right-click the name of the printer
Help &
Support
For more information
about printer
troubleshooting, click
Start, then click Help
and Support. Type the
phrase printer
troubleshooter in
the Search box, then
click the arrow.
you want to use. If the menu shows
a check mark next to Use Printer
Offline, click Use Printer Offline to
clear the check mark.
■
■
Wait until files have been printed before
sending additional files to the printer.
If you print large files or many files at one
time, you may want to add additional
memory to the printer. See the printer
documentation for instructions for adding
additional memory.
You see a “Printer is out of paper” error
message
After adding paper, make sure that the printer is
online. Most printers have an online/offline
button that you need to press after adding
paper.
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Sound
Help &
Support
For more information
about sound
troubleshooting, click
Start, then click Help
and Support. Type the
phrase sound
troubleshooter in
the Search box, then
click the arrow.
You are not getting sound from the speakers
■ Make sure that the speakers are turned on.
■ Make sure that the volume controls are
turned up. For more information, see
“Adjusting the volume” on page 23.
■ Make sure that mute controls are turned
off. For more information, see “Adjusting
the volume” on page 23.
■ If you are using external speakers, see the
speaker setup poster to check your speaker
connections.
■ Make sure that the universal jacks are
configured correctly. For more information,
see “Configuring the audio jacks” on
page 26.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your
computer, follow these recommendations
before contacting Gateway Customer Care:
■
■
124
Make sure that your computer is
connected correctly to a grounded
AC outlet that is supplying power. If you
use a surge protector, make sure that it is
turned on.
If a peripheral device, such as a keyboard
or mouse, does not appear to work, make
sure that all cables are plugged in securely.
8511781.book Page 125 Tuesday, October 10, 2006 4:41 PM
Telephone support
■
■
■
■
If you have recently installed hardware or
software, make sure that you have installed
it according to the instructions provided
with it. If you did not purchase the
hardware or software from Gateway, see
the manufacturer’s documentation and
technical support resources.
If you have “how to” questions about using
a program, see:
■ Online Help
■ Printed documentation
■ The Microsoft Windows
documentation
■ The software publisher’s Web site
See the troubleshooting section of this
chapter.
Warning:
To avoid bodily injury, do not attempt to
troubleshoot your computer problem if:
■
■
■
■
Power cords or plugs are damaged
Liquid has been spilled into your
computer
Your computer was dropped
The case was damaged
Instead, unplug your computer and
contact a qualified computer technician.
■
■
Have your customer ID, serial number, and
order number available, along with a
detailed description of your problem,
including the exact text of any error
messages, and the steps you have taken.
Make sure that your computer is nearby at
the time of your call. The technician may
have you follow troubleshooting steps.
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CHAPTER 7: Troubleshooting
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Telephone numbers
Gateway offers a wide range of customer service,
Customer Care, and information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system and your
telephone keypad to find answers to common
problems.
800-846-2118
(US and Canada)
Telephone numbers
You can access the following services through
your telephone to get answers to your questions:
Resource
Service description
How to reach
Answers by
Gateway
Get tutorial assistance for
hardware and software issues.
www.gateway.com/answers
Gateway
Customer Care
Talk to a Gateway Customer Care
representative about a
non-tutorial technical support
question.
(See “Before calling Gateway
Customer Care” on page 124
before calling)
Gateway Customer Care
telephone numbers vary by
country or region. See the
label on the front or side of
your computer.
605-232-2191
TDD Customer Care (for hearing
impaired) is available:
Weekdays 8:00 a.m. - 10:00 p.m.
Pacific Time
Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time
Sales,
accounting,
and warranty
126
Get information about available
systems, pricing, orders, billing
statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-387-7752 (Canada)
8511781.book Page 127 Tuesday, October 10, 2006 4:41 PM
Telephone support
Self-help
If you have how-to questions about using your
Gateway-supplied hardware or software, see the
following resources:
■
Help &
Support
For more how-to
information about
Windows, click Start,
then click Help and
Support. Type the
keyword practice in
the Search box, then
click the arrow.
■
■
The printed or online documentation that
came with your hardware or software. In
many cases, additional product
information and online documentation for
Gateway-supplied hardware can be found
in our Web site's Documentation Library.
This reference guide and the online User
Guide.
The software publisher’s Web site.
Tutoring
Answers by GatewaySM is a telephone service
that provides answers to all of your “How do I...”
questions on Gateway computers. For more
information, go to www.gateway.com/answers.
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CHAPTER 7: Troubleshooting
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Training
Gateway provides the following
computer-based training:
Resource
Service description
For more information
Gateway
Learning
Libraries
A variety of courses and tutorials
are available on CD. Select from
several easy-to-use learning
libraries.
www.gateway.com/training
Online Training
from Learn With
Gateway
More than 450 online courses are
available from
Learn With Gateway. All you have
to do is go online and log in. You
select the subject matter, and the
learning format (self-paced
tutorials or virtual classrooms), all
from the comfort of your computer.
www.learnwithgateway.com
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Copyright
Copyright
Copyright © 2006 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618-2930 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it
may be reproduced or transmitted by any means or in any form, without prior
consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be
accurate. However, changes are made periodically. These changes are
incorporated in newer publication editions. Gateway may improve and/or change
products described in this publication at any time. Due to continuing system
improvements, Gateway is not responsible for inaccurate information which may
appear in this manual. For the latest product updates, consult the Gateway Web
site at www.gateway.com. In no event will Gateway be liable for direct, indirect,
special, exemplary, incidental, or consequential damages resulting from any
defect or omission in this manual, even if advised of the possibility of such
damages.
In the interest of continued product development, Gateway reserves the right to
make improvements in this manual and the products it describes at any time,
without notices or obligation.
Regulatory and legal notices
For all applicable regulatory and legal notices,
refer to your online User Guide.
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Index
A
AC power connector 10
activity indicators
See indicators
application buttons 19
application key 18, 20
arrow keys 18, 20
audio
audio in jack 9
center speaker jack 9
configuring jacks 26
front speaker jack 9
headphone jack 9
line in jack 9
line out jack 9
microphone jack 7, 9
muting 23
rear speaker jack 9
S/PDIF jack 10
side speaker jack 9
subwoofer jack 9
audio in jack 9
audio playback buttons 18, 19
B
battery
replacing 58
bezel
removing 53
replacing 54
Blu-ray 6, 27
broadband connection
connecting 9
buttons
See keys and buttons
C
cable modem 29
connecting 9
Caps Lock indicator 18, 19
cards
adding expansion 76
replacing expansion 76
troubleshooting add-in
card 98
troubleshooting memory
card 109
case
closing 54
opening 51
CD
troubleshooting 118
CD drive
adding 60
locating drive 6
replacing 60
troubleshooting 118
Certificate of Authenticity 3
clicking 22
closing
computer case 54
front bezel 54
unresponsive program 16
configuring
audio jacks 26
speakers 26
connecting
external monitor 46
modem 28
projector 46
PS/2 keyboard 10
PS/2 mouse 10
to Ethernet network 9, 29
to Internet 9
to network 9, 29
connections
audio in 9
center speaker 9
digital camera 7, 10, 29
digital coaxial audio 10
digital video camera 7, 9,
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Index
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29
Ethernet 9, 29
external audio 9
external speakers 9
Firewire 7, 9, 29
front speaker 9
headphone 9
i.Link 7, 9
IEEE 1394 7, 9
keyboard 7, 10
line in 9
line out 9
microphone 7, 9
modem 10, 28
monitor 10
monitor (VGA) 46
mouse 7, 10
network 9, 29
parallel 9
power 10
power cord 10
printer 7, 9, 10
projector 46
PS/2 keyboard 10
PS/2 mouse 10
rear speakers 9
scanner 7, 10
serial 10
side speaker 9
subwoofer 9
universal 26, 124
USB 7, 10
VGA 46
video camera 7, 9
Zip drive 7, 10
Customer Service
Accounting 126
Sales 126
Warranty 126
D
default printer 122
digital audio out 10
digital camera
locating serial port 10
locating USB port 7, 10
132
digital video camera
locating IEEE 1394 port 7, 9
DIMM
See memory
directional keys 18, 20
display
properties 47
troubleshooting 98
documentation
Using Your Computer 2
double-clicking 22
dragging 23
drives
troubleshooting 98, 101,
118
DSL modem 29
connecting 9
DVD
troubleshooting 98, 118
DVD drive
adding 60
replacing 60
troubleshooting 98, 118
E
editing buttons 18, 20
electrostatic discharge (ESD)
50
ergonomics 12
Ethernet jack 9
Ethernet network
connecting 29
jack 29
expansion card
adding 76
replacing 76
external audio jack 9
F
fan
replacing 67, 69
faxes
troubleshooting 112
8511781.book Page 133 Tuesday, October 10, 2006 4:41 PM
www.gateway.com
Index
front fan 67
front I/O panel 74
hard drive 64
heat sink 72
memory 56
memory card reader 62
peripheral devices 29
power supply 71
printer 29
processor 72
rear fan 69
scanner 29
side panel 51
system battery 58
G
system board 79
Internet
Gateway contact information 3
buttons 18
troubleshooting 102, 112
H
hard drive
J
adding 64
jacks
replacing 64
See connections
troubleshooting 101
HD DVD drive 6, 27
K
headphone jack 7, 9
keyboard
heat sink
buttons 17
replacing 72
features 17
Hibernate mode 6
PS/2 port 10
troubleshooting 104
I
USB port 7, 10
IEEE 9
keys and buttons
IEEE 1394 port 7, 9, 29
application 18, 19, 20
indicators
arrow 18, 20
audio playback 18, 19
Caps Lock 18, 19
Num Lock 18, 19
directional 18, 20
numeric keypad 18, 19
editing 18, 20
Scroll Lock 18, 19
function 18, 19
Internet 18
installing
mouse 22
battery 58
navigation 18, 20
CD drive 60
numeric 18, 20
devices 29
sleep 19
digital camera 29
Windows 18, 20
digital video camera 29
DVD drive 60
L
expansion card 76
front bezel 53
label
files
opening 22
troubleshooting 100
Firewire port 7, 9, 29
folders
opening 22
front bezel
removing 54
replacing 54
front I/O panel
replacing 74
function keys 18, 19
133
8511781.book Page 134 Tuesday, October 10, 2006 4:41 PM
Index
Microsoft Certificate of
Authenticity 3
product 3
LCD panel
troubleshooting 98, 115
lights
See indicators
line in jack 9
line out jack 9
M
memory
adding 56
installing 56
replacing 56
troubleshooting 109
memory card reader
locating 6
replacing 62
microphone jack 7, 9
Microsoft Certificate of
Authenticity 3
modem
cable 29
connecting 28
DSL 29
jack 28
troubleshooting 110
modem jack 10
monitor
adding external 46
color quality 47
display properties 47
port 10
screen resolution 47
troubleshooting 115
mouse
buttons 22
clicking 22
double-clicking 22
moving pointer 20, 22
moving screen objects 23
opening files, folders, and
programs 22
pointer 21
134
www.gateway.com
PS/2 port 10
right-clicking 22
scroll wheel 22
selecting screen objects 22
troubleshooting 117
USB port 7, 10
moving
pointer 22
screen objects 23
multimedia
adjusting volume 23
muting sound 23
N
navigation keys 18, 20
network
jack 9, 29
troubleshooting 98, 118
non-technical support
Accounting 126
Sales 126
Warranty 126
numeric keypad 18, 20
indicator 18, 19
O
opening
computer case 51
files 22
folders 22
front bezel 53
programs 22
shortcut menu 22
optical connection 10
overclocking 44
P
Pad Lock indicator 18, 19
parallel port 9
password 121
peripheral devices 29
Plug and Play devices
IEEE 1394 support for 29
USB support for 29
8511781.book Page 135 Tuesday, October 10, 2006 4:41 PM
www.gateway.com
pointer 21
moving 22
ports
See connections
power
button 6
connector 10
Hibernate mode 6
source problems 15
Standby/Resume 6
troubleshooting 121
turning off computer 16
turning on computer 15
power button 6
power supply
replacing 71
printer
default 122
installing 29
parallel port 9
troubleshooting 121
USB port 7, 10
processor
replacing 72
programs
closing unresponsive 16
opening 22
projector
adding 46
color quality 47
display properties 47
screen resolution 47
PS/2 port
keyboard 10
mouse 10
R
RAM
See memory
rebooting computer 16
recordable drive 6
resetting computer 16
restarting computer 16
Resume mode 6
Index
right-clicking 22
S
S/PDIF out 10
safety
avoiding repetitive strain
14
guidelines for
troubleshooting 96
posture 14
reducing eye strain 12
setting up computer 13
static electricity 50
scanner
installing 29
screen
resolution 47
troubleshooting 115
screen objects
getting information 22
moving 23
selecting 22
Scroll Lock indicator 18, 19
scroll wheel 22
serial port 10
shortcut menus
accessing 22
shortcuts
opening menu 22
shutting down computer 16
side panel
removing 51
replacing 51
sleep button 19
sound
adjusting 23
controls 23
muting 23
speaker jack 9
speakers
configuring 26
Standby mode 6
starting
computer 15
135
8511781.book Page 136 Tuesday, October 10, 2006 4:41 PM
Index
www.gateway.com
programs 22
starting computer 6
static electricity 50
surge protector 15
system battery
replacing 58
system board
replacing 79
network 118
passwords 121
power 121
printer 121
safety guidelines 96
screen 98, 115
screen area 115
screen resolution 115
technical support 124
telephone support 124
Web site connection speed
T
technical support
automated
troubleshooting 126
Technical Support 126
tips before contacting 124
tutorial service 126
telephone support 124
training
CD 128
classroom 128
Gateway Learning
Libraries 128
Learn With Gateway 128
troubleshooting
add-in cards 98
automated system 126
cards 98
CD drive 118
display 98
DVD drive 98, 118
DVD/CD drive 98, 118
Ethernet network 98
faxes 112
files 100
general guidelines 97
hard drive 101
Internet connection 102,
112
keyboard 104
LCD panel 98, 115
memory 109
memory card reader 109
modem 110
monitor 115
mouse 117
136
103
Windows Media Center
104
turning off computer 6, 16
turning on computer 6, 15
tutoring
fee-based 127
U
uninterruptible power supply
(UPS) 15
UPS 15
USB port 7, 10, 29
V
VGA port 46
volume
adjusting 23
adjusting modem 114
controls 23
muting 23
troubleshooting 124
W
Windows key 18, 20
Windows Media Center
troubleshooting 104
Windows Product Key Code 3
wired Ethernet
troubleshooting 98
working safely 12
8511781.book Page 137 Tuesday, October 10, 2006 4:41 PM
www.gateway.com
Index
Z
Zip drive port 7, 10
137
Version12-Back.fm Page 6 Tuesday, October 10, 2006 4:51 PM
MAN GW BTX CONS REF GDE R3 10/06
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