REFERENCE GUIDE DESKTOP COMPUTER

REFERENCE GUIDE DESKTOP COMPUTER
8512560.book Page a Monday, January 7, 2008 2:42 PM
DESKTOP COMPUTER
REFERENCEGUIDE
®
8512560.book Page b Monday, January 7, 2008 2:42 PM
8512560.book Page i Monday, January 7, 2008 2:42 PM
Contents
Chapter 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Checking out your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Side port panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting to a broadband modem or network . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing a printer, scanner, or other device . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 2: Upgrading Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing the back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Replacing the back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Replacing the processor fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Replacing the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Replacing an optical disc drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adding or replacing an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Installing a half-height expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Installing a full-height expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the BIOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Chapter 3: Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
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Contents
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Moving from your old computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Moving with Windows Easy Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Moving files and settings manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Recovering pre-installed software and drivers . . . . . . . . . . . . . . . . . . . . . . . .60
Using Microsoft System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Recovering your system to its factory condition . . . . . . . . . . . . . . . . . . . . . . .65
Recovering your system using the Windows DVD . . . . . . . . . . . . . . . . . . . . . .66
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Before calling technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Appendix A: Legal Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
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CHAPTER1
Getting Started
• Getting help
• Checking out your computer
• Setting up your computer
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CHAPTER 1: Getting Started
Getting help
About this guide
This guide includes information and maintenance instructions that are specific to your model of
computer. Some illustrations in this guide may look different than your computer because
hardware options and port locations may vary. For all other computer information, see the online
User Guide.
For more information
For more information about your computer, visit MPC’s Support page at
www.mpccorp.com/support or the Web address shown on your computer’s label. The Support
page also has links to additional documentation and detailed specifications.
Accessing the online User Guide
In addition to this guide, the User Guide has been included on your hard drive. The User Guide is
an in-depth, easy-to-read manual that includes information on the following topics:
• Using and customizing Windows and other software
• Controlling audio and video settings
• Using the Internet
• Protecting your files
• Playing and recording media
To access the User Guide:
• Click (Start), All Programs, then click Gateway Documentation.
Contact information
The label on the side of your computer case contains information that identifies your computer
model and serial number. Technical Support will need this information if you call for assistance.
Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the side of your computer includes the
product key code for your operating system. If you ever reinstall Windows from the installation
DVD, you will need to enter these numbers to activate Windows.
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Checking out your computer
Front
DVD/CD drive
Component
Icon
Memory card reader or Power button/
diskette drive (optional) power indicator
Description
DVD/CD drive
Use this drive to listen to audio CDs, install
games and programs, watch DVDs, and store
large files onto recordable discs (depending on
drive type).
This drive may be a CD, recordable CD, DVD, or
recordable DVD drive. To identify your drive
type and for more information about your
drive, see your User Guide.
Memory card
reader (optional)
Insert a memory card from a digital camera,
MP3 player, PDA, cellular telephone, or other
devices into the memory card reader.
Diskette drive
(optional)
Insert a standard 3.5-inch diskette into the
optional diskette drive.
Power button and
power indicator
Press this button to turn the power on or off.
You can also configure the power button to
operate in Standby/Resume mode or
Hibernate mode. The power indicator lights
when the computer is turned on.
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CHAPTER 1: Getting Started
Back
Opening for
cables
Power connector
4
Kensington lock slot
Component
Description
Opening for cables
Route the cables that are plugged into the side ports
through this opening.
Power connector
Plug the power cord into this connector.
Kensington lock slot
Attach a cable lock to this slot to prevent unauthorized
opening, modification, and theft of your computer.
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Right side
Side port cover
Display controls
Back panel
release latch (2)
Volume control
USB ports
Headphone jack
Microphone jack
Component
Icon
Description
Display controls
Press these buttons to adjust the screen image.
Volume control
Press to adjust the volume level of the built-in speakers.
USB ports
Plug a USB (Universal Serial Bus) device (such as a USB printer,
scanner, camera, keyboard, or mouse) into one of these ports.
For more information, see “Installing a printer, scanner, or other
device” on page 19.
Microphone jack
Plug a microphone into this jack. This jack is color-coded red or
pink.
Headphone jack
Plug powered, analog front speakers, an external amplifier, or
headphones into this jack. This jack is color-coded green.
Side port cover
Remove this cover to access the ports underneath, such as USB,
parallel, serial, IEEE 1394/FireWire™, and audio jacks. For more
information, see “Side port panel” on page 6.
Back panel release
latches
For service, pull both of these latches (one on each side of the
case) toward the back of the case, then lift the back panel away
from the case.
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CHAPTER 1: Getting Started
Side port panel
Important
Your computer’s hardware options and port locations may vary from these illustrations.
Access the side port panel by removing the port cover on the right side of your computer. Two
common port layouts are shown.
Digital (DVI) video in port
Modem jack (optional)
(half-height PCI card slot)
Telephone jack (optional)
IEEE 1394/FireWire™
4-pin port
Expansion card slots
VGA in port
Parallel port
Serial port
IEEE 1394/FireWire™
6-pin (powered) port
USB ports
Ethernet (network) jack
PS/2 mouse port
PS/2 keyboard port
Center/subwoofer jack
Rear speaker jack
Audio in/side speaker jack
S/PDIF jack
Headphone/front speaker jack
Microphone jack
USB ports
Expansion card slots
VGA in port
Parallel port
Serial port
USB ports
Ethernet (network) jack
PS/2 mouse port
PS/2 keyboard port
Audio in jack
Microphone jack Headphone jack
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Component
Icon
Description
Digital (DVI) video in port
If you have a digital video (DVI) expansion card installed, connect
its DVI out port to this DVI in port.
Telephone jack (optional)
Plug a telephone into this jack (optional). The modem cable must
be connected to a telephone wall jack for the telephone to be
connected to this jack. For more information on connecting the
modem, see “Connecting a dial-up modem” on page 10.
IEEE 1394/FireWire™ 4-pin
port
Plug IEEE 1394 (also known as Firewire®) devices (such as a digital
camcorder) into this 4-pin IEEE 1394 port.
(VGA) in port
If you have an analog (VGA) video expansion card installed,
connect its VGA out port to this VGA in port.
Parallel port
Plug a parallel device (such as a printer) into this port. For more
information, see “Installing a printer, scanner, or other device” on
page 19.
Serial port
Plug a serial device (such as an older digital camera or mouse) into
this port.
USB ports
Plug a USB device (such as a printer, scanner, camera, keyboard,
or mouse) into one of these ports. For more information, see
“Installing a printer, scanner, or other device” on page 19.
PS/2 mouse port
Plug a PS/2 mouse into this port.
PS/2 keyboard port
Plug a PS/2 keyboard into this port.
S/PDIF optical audio jack
Plug an S/PDIF optical audio connection to this jack.
Microphone jack (pink
plug)
Plug a microphone into this jack.
Headphone/analog
speakers jack (green plug)
-ORFront speakers jack
If the back of your computer has five audio jacks, this jack is user
configurable for one of the following:
Headphone: Plug headphones or amplified speakers into this jack
(Default).
Stereo out: Plug your front left and right speakers into this jack.
For information on configuring this jack, see “Configuring the
audio jacks” on page 18.
If the back of your computer has three audio jacks, this jack is the
headphone/analog speaker (line out) jack. Plug powered speakers,
an external amplifier, or headphones into this jack.
Modem jack
Plug a modem cable into this jack. For more information on
modems, see “Connecting a dial-up modem” on page 10.
Expansion card slots
Install a PCI card or graphics card into the riser card slots.
IEEE 1394/FireWire™ 4-pin
port
Plug IEEE 1394 (also known as Firewire®) devices (such as a digital
camcorder) into this 4-pin IEEE 1394 port. For more information on
connecting video devices, see “Installing a printer, scanner, or
other device” on page 19.
Ethernet (network) jack
Plug an Ethernet network cable or a device (such as a DSL or cable
modem for a broadband Internet connection) into this jack. For
more information, see “Connecting to a broadband modem or
network” on page 10.
Center/subwoofer jack
(orange plug)
Plug your center speaker and subwoofer into this optional jack.
For information on configuring this jack, see “Configuring the
audio jacks” on page 18.
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CHAPTER 1: Getting Started
Component
Icon
Description
Rear speaker jack
(black plug) (optional)
Plug your rear right and left speakers into this optional jack.
For information on configuring this jack, see “Configuring the
audio jacks” on page 18.
Audio input (Line in) jack
(blue plug)
-ORSide speaker jack
If the back of your computer has five audio jacks, this jack is user
configurable for one of the following:
Stereo in: Plug an external audio input source (such as a stereo)
into this jack so you can record sound on your computer (Default).
Stereo out: Plug your side left and right speakers into this jack.
For information on configuring this jack, see “Configuring the
audio jacks” on page 18.
If the back of your computer has three audio jacks, this jack is the
audio input (line in) jack. Plug an external audio input source (such
as a stereo) into this jack so you can record sound on your
computer.
Setting up your computer
Working safely and comfortably
Before using your computer, follow these general guidelines for setting up a safe and comfortable
work area and avoiding discomfort and strain:
• Keep hands and arms parallel to the floor.
• Adjust the screen so it is perpendicular to your line of sight, and the top of the screen is no
higher than eye leve.
• Place your feet flat on the floor or on a footrest.
• Keep ventilation openings clear of obstructions.
Top of screen is not
higher than eye level
Screen is perpendicular to
your line of sight
Hands and arms are
parallel to the floor
Feet are flat on the floor
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Reducing eye strain
Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into
your eyes.
• Position the computer desk and screen so you can avoid glare on your screen and light
shining directly into your eyes. Reduce glare by installing shades or curtains on windows,
and by installing a glare screen filter.
• Use soft, indirect lighting in your work area. Do not use your computer in a dark room.
• Set paper holders at the same height and distance as the monitor.
• Avoid focusing your eyes on your computer screen for long periods of time. Every 10 or 15
minutes, look around the room, and try to focus on distant objects.
Setting up your computer desk and chair
When you are setting up your computer desk and chair, make sure that the desk is the appropriate
height and the chair helps you maintain good posture.
• Select a flat surface for your computer desk.
• Adjust the height of the computer desk so your hands and arms are positioned parallel to
the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall,
consider using an adjustable chair to control your arm’s height above the keyboard.
• Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps your
body relaxed.
• Position your chair so the keyboard is at or slightly below the level of your elbow. This
position lets your shoulders relax while you type.
• Adjust the chair height, adjust the forward tilt of the seat, or use a footrest to distribute your
weight evenly on the chair and relieve pressure on the back of your thighs.
• Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow
or cushion to provide extra back support.
Sitting at your computer
• Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position
•
•
•
when you type.
Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and
elbows form right angles when you work.
Take breaks to stand and stretch your legs.
Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive strain
• Vary your activities to avoid excessive repetition.
• Take breaks to change your position, stretch your muscles, and relieve your eyes.
• Find ways to break up the work day, and schedule a variety of tasks.
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Preparing power connections
Protecting from power source problems
Warning
High voltages can enter your computer through both the power cord and the modem
connection. Protect your computer by using a surge protector. If you have a telephone
modem, use a surge protector that has a modem jack. If you have a cable modem, use a
surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both
the surge protector and the modem.
During a power surge, the voltage level of electricity coming into your computer can increase to
far above normal levels and cause data loss or system damage. Protect your computer and
peripheral devices by connecting them to a surge protector, which absorbs voltage surges and
prevents them from reaching your computer.
An uninterruptible power supply (UPS) supplies battery power to your computer during a power
failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS
lets you run your computer long enough to save your work and shut down your computer
normally.
Connecting to a broadband modem or network
Important
Your computer may be equipped with a built-in Ethernet (network) jack. For
information about setting up a wired or wireless Ethernet network, see the online User Guide.
You can connect your computer to a cable or DSL modem or to a wired Ethernet network.
To connect to a broadband modem or to an Ethernet network:
on the right side of your
computer. For its location, see “Side port panel” on page 6.
1 Insert one end of the network cable into the network jack
2 Insert the other end of the network cable into a cable modem, DSL modem, or network jack.
Connecting a dial-up modem
Warning
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Your computer may have a 56K modem that you can use with a standard telephone line to connect
to the Internet or fax documents.
To connect the modem:
1 Insert one end of the modem cable into the modem jack on the modem at the right side
of your computer. For its location, see “Side port panel” on page 6.
2 Insert the other end of the modem cable into a telephone wall jack. (The modem will not
work with digital or PBX telephone lines.)
3 If you want, connect a telephone to the PHONE jack on the modem on the right side of your
computer.
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Starting your computer
To start your computer:
1 Connect the power, network, mouse, and keyboard cables to your computer according to
the setup poster.
2 Press the power button on the front of your computer. If your computer does not turn on,
check the power cable connections.
Important
Your computer has a built-in, variable-speed fan. In addition, your computer
uses a powerful processor which produces heat and has its own cooling fan. Both
the system fan and processor fan can run at different speeds at times to ensure
correct system cooling. You may notice an increase in the fan noise when the fan is
running at high speed and a decrease in the fan noise when it switches to normal
speed.
3 If you are starting your computer for the first time, follow the on-screen instructions to select
the language and time zone and to create your first user account.
4 Attach and turn on any USB or audio peripheral devices, such as printers or scanners. If you
need to attach a peripheral device to the parallel or serial ports, turn off your computer first.
See the documentation that came with each device for its setup instructions.
5 To open your computer’s main menu, click
(Start). From that menu, you can run programs
and search for files. For more information on using your computer’s menus, see “Using
Windows Vista” and “Customizing Windows” in the online User Guide.
Waking up your computer
Tip
For more information about changing the power button mode, see the
“Customizing Windows” chapter in the online User Guide.
When you have not used your computer for several minutes, it may enter a power-saving mode
called Sleep. While in Sleep mode, the power indicator on the power button flashes.
If your computer is in Sleep mode, move the mouse, press a key on the keyboard, or press the
power button to “wake” it up.
Turning off your computer
Warning
When you turn off your computer, certain components in the power supply and
system board remain energized. In order to remove all electrical power from your computer,
unplug the power cord and modem cable from the wall outlets. We recommend
disconnecting the power cord and modem cable when your computer will not be used for
long periods.
Important
If for some reason you cannot use the Shut Down option in Windows to turn off your
computer, press and hold the power button for about five seconds, then release it.
Putting your computer into Sleep mode is the easiest way to power down your computer. Although
it does not turn your computer completely off, it does turn off or slow down most system
operations to save power, and saves your desktop layout so the next time you restore power, the
programs are laid out just as you left them. Waking your computer from a Sleep state is much
faster than turning on your computer after it has been turned completely off.
To put your computer to sleep:
1 Click (Start), then click
shuts down to save power.
(power). The computer saves your session and partially
2 To “wake” your computer, press a key on the keyboard or press the power button.
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To turn off your computer:
1 Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer
turns off.
2 To completely disconnect all power (such as for servicing internal components), also
disconnect the power cord.
Restarting (rebooting) your computer
If your computer does not respond to keyboard or mouse input, you may need to restart (reboot)
your computer.
To restart your computer:
(Start), click the arrow next to the lock icon, then click Restart. Your computer turns
off, then turns on again.
1 Click
2 If your computer does not turn off, press and hold the power button until the computer turns
off (about five seconds), then press it again to turn the computer back on.
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Using the keyboard
Premium multimedia keyboard features
The keyboard has several different types of keys and buttons. Your keyboard also has status
indicators that show which keyboard feature is active.
Function keys
Editing buttons
Indicators
Internet buttons
Audio playback buttons Navigation keys
Windows keys
Feature
Icon
Application key
Directional keys
Internet buttons
Numeric keypad
Description
Editing buttons
Press these buttons to copy, cut, and paste.
Function keys
Press these keys to start program actions. Each program uses
different function keys for different purposes. See the program
documentation to find out more about the function key actions.
Internet buttons
Press these buttons to launch your Internet home page, a search
window, or your e-mail program.
Audio playback
buttons
Press these buttons to play your audio files and to adjust the
volume.
Navigation keys
Press these keys to move the cursor to the beginning of a line, to
the end of a line, up the page, down the page, to the beginning
of a document, or to the end of a document.
Indicators
Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are
activated. Press the corresponding key to activate the function.
Windows keys
Press one of these keys to open the Windows Start menu. These
keys can also be used in combination with other keys to open
utilities like F (Find/Search), R (Run), and E (Computer).
Application key
Press this key to access shortcut menus and help assistants in
Windows.
Directional keys
Press these keys to move the cursor up, down, right, or left.
Numeric keypad
Press these keys to type numbers when the numeric keypad
(NUM LOCK) is turned on.
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CHAPTER 1: Getting Started
Elite multimedia keyboard features
The keyboard has several different types of keys and buttons. Your keyboard also has status
indicators that show which keyboard feature is active.
Sleep button Function keys
Application buttons
Windows keys
Feature
14
Icon
Application key
Audio playback
Indicators
buttons
Navigation keys
Numeric keypad
Description
Sleep button
Press this button to activate your computer’s Sleep
(power-saving) mode.
Function keys
Press these keys to start program actions. Each program
uses different function keys for different purposes. See the
program documentation to find out more about the
function key actions.
Application buttons
Press these buttons to launch your Internet home page,
search for files, or launch the calculator program.
Audio playback
buttons
Press these buttons to play your audio files and to adjust
the volume.
Indicators
Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are
activated. Press the corresponding key to activate the
function.
Windows keys
Press one of these keys to open the Windows Start menu.
These keys can also be used in combination with other keys
to open utilities like F (Find/Search), R (Run), and
E (Computer).
Application key
Press this key to access shortcut menus and help assistants
in Windows.
Editing buttons
Press these buttons to copy, cut, and paste.
Navigation keys
Press these keys to move the cursor to the beginning of a
line, to the end of a line, up the page, down the page, to
the beginning of a document, or to the end of a document.
Press the arrow keys to move the cursor.
Numeric keypad
Press these keys to type numbers when the numeric keypad
(NUM LOCK) is turned on.
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Using the mouse
Scroll wheel
Right button
Left button
The mouse is a device that controls the pointer movement on the computer display. This illustration
shows the standard mouse.
As you move the mouse, the pointer (arrow) on the display moves in the same direction.
You can use the left and right buttons on the mouse to select objects on the display.
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CHAPTER 1: Getting Started
You can use the scroll wheel on the mouse to move through a document. This feature is not
available in all programs.
To...
Do this...
Move the pointer
on the computer
display
Move the mouse around. If you
reach the edge of your mouse
pad and need to move the
mouse farther, lift the mouse
and place it in the middle of the
mouse pad, then continue
moving the mouse.
Select an object
on the computer
display
Position the pointer over the
object. Quickly press and
release the left mouse button.
This is called clicking.
Start a program
or open a file or
folder
Position the pointer over the
object. Quickly press and
release the left mouse button
twice. This is called
double-clicking.
Access a
shortcut menu
or find more
information
about an object
on the display.
Position the pointer over the
object. Quickly press and
release the right mouse button
once. This is called
right-clicking.
Move an object
on the computer
display.
Position the pointer over the
object. Press the left mouse
button and hold it down. Move
(drag) the object to the
appropriate part of the
computer display. Release the
button to drop the object where
you want it. This is called
clicking and dragging.
For more information about how to adjust the double-click speed, pointer speed, right-hand or
left-hand configuration, and other mouse settings, see the “Customizing Windows” chapter in the
online User Guide. For instructions on how to clean the mouse, see “Cleaning the mouse” on
page 39.
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Adjusting the volume
You can adjust volume using the volume control buttons on the right side of your computer or
the Windows volume controls. You can also adjust the volume of specific sound devices in your
computer.
To adjust the overall volume using hardware controls:
• Press the + or - buttons on the right side of your computer.
Volume up (+)
Volume down (-)
-ORIf you are using external speakers, turn the knob on the front of the speakers.
-ORUse the mute and volume control buttons on the keyboard. For more information, see “Using
the keyboard” on page 13.
To adjust the volume from Windows:
(Volume) on the taskbar. The volume control slider opens.
1 Click
2 Click and drag the slider up to increase volume and down to decrease volume.
3 To mute the volume, click (Mute). To restore volume, click it again.
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4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you
can click and drag sliders for individual devices.
Tip
Adjust the Windows Sounds slider to change system sounds volume
independently of general volume (such as the volume used for music and game
sounds).
5 Click × in the top-right corner of the window to close it.
Help
For more information about adjusting the volume, click Start, then click Help
and Support. Type adjusting volume in the Search Help box, then press ENTER.
Configuring the audio jacks
If the side of your computer has five audio jacks, they are universal jacks. This means that they
can be used for more than one purpose. For example, the blue jack on the computer can be a stereo
in jack or a stereo out jack. To use the audio jacks for something other than the default audio device,
you need to configure the audio jacks.
To configure the audio jacks:
Shortcut
Start ➧ Control Panel ➧ Hardware and Sound ➧ Sound ➧ click the
device ➧ Configure
1 Connect your audio device(s) to the computer audio jack(s).
2 Click (Start), then click Control Panel. The Control Panel window opens.
3 Click Hardware and Sound, Sound, the Playback tab, then click Configure.
-ORIf your computer has the Realtek Sound Effect Manager installed, double-click the Sound
Effect Manager icon
on the taskbar. The Realtek dialog box opens.
4 Follow the on-screen instructions to configure the audio jacks for your speaker setup.
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Installing a printer, scanner, or other device
Important
Before you install a printer, scanner, or other peripheral device, see the
device documentation and installation instructions.
Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®),
Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices
such as printers, scanners, and digital cameras to your computer. For more information about port
locations, see “Checking out your computer” on page 3.
IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your
computer will usually recognize such a device whenever you plug it into the appropriate port. When
you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any
software the device needs. After doing this, you can disconnect and reconnect the device at any
time.
Help
For more information about installing peripheral devices, click Start, then
click Help and Support. Type installing devices in the Search Help box,
then press ENTER.
Parallel and serial port devices are not plug-and-play. See the device documentation for detailed
information and installation instructions.
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CHAPTER2
Upgrading Your Computer
•
•
•
•
•
•
•
•
•
•
•
Opening the case
Replacing the processor fan
Installing memory
Replacing the power supply
Replacing the memory card reader
Replacing an optical disc drive
Replacing the diskette drive
Replacing the hard drive
Adding or replacing an expansion card
Replacing the BIOS battery
Replacing the system board
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CHAPTER 2: Upgrading Your Computer
Opening the case
Your computer case provides easy access to internal components.
Removing the back panel
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off your
computer and unplug the power cord and modem and network cables before opening the case.
To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.
To remove the back panel:
1 Before opening the computer case, protect yourself from electric shock by following these
guidelines:
• Turn off your computer.
• Disconnect the power cord and modem, network, and all peripheral device cables.
2 The components inside your computer are extremely sensitive to static electricity, also
known as electrostatic discharge (ESD). Before opening the computer case, follow these
guidelines to prevent electrostatic discharge:
• Wear a grounding wrist strap (available at most electronics stores) and attach it to a
bare metal part of your computer.
• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
• Touch a bare metal surface on the side of the computer.
3 Before working with new or replacement computer components, follow these guidelines:
• Remove components from their antistatic bags only when you are ready to use them.
•
Do not lay components on the outside of antistatic bags because only the inside of the
bags provide electrostatic protection.
Always hold expansion cards by their edges or their metal mounting brackets. Avoid
touching the edge connectors and components on the cards. Never slide expansion
cards or components over any surface.
4 Place your computer face-down on a clean, soft, dry surface. (Although the photographs
show the computer upright, you should place your computer face-down during servicing
to avoid tipping it over.)
5 Pull both back panel release latches (one on each side of the case) toward the back of the
case, then lift the back panel away from the case.
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Replacing the back panel
To replace the back panel:
1 Slide the tabs on the top of the panel into the slots in the top of the case.
Slots
2 Swing the lower part of the panel down and against the computer until it clicks into place.
Replacing the processor fan
You need to remove the processor fan to replace it or to access system components that are behind
the fan.
To replace the processor fan:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Slide the processor fan’s release lever to the left.
3 Swing the top part of the fan away from the computer.
4 Rotate the fan down until it stops.
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5 Unplug the fan’s power cable from the system board.
6 Slide the fan out of the computer.
7 Plug the new fan’s power cable into the system board.
8 Slide the new fan into the computer. Make sure that you line up the posts on the bottom
with the guide slots inside the case.
9 Rotate the fan up until it lays flat against the computer and clicks into place.
10 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
Installing memory
When you upgrade the computer memory, make sure that you install the correct type of memory
module for your computer. Your computer uses DIMM memory.
To install or replace DIMM memory:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Remove the processor fan by following the instructions in “Replacing the processor fan” on
page 23.
3 Find the memory module banks on your system board.
4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away
from the sides of the memory module and remove it.
- OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs
away from the sides of the memory module bank.
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5 Align the notches on the new DIMM with the notches on the memory module bank and press
the module firmly into the bank until the module clicks into place. The tabs on the sides of
the memory module should secure the memory module automatically.
6 Replace the processor fan by following the instructions in “Replacing the processor fan” on
page 23.
7 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
8
9
10
11
Return your computer to its upright position.
Reconnect the cables and the power cord.
Turn on your computer. Windows starts and the Windows desktop appears.
Click
(Start), right-click Computer, then click Properties. The amount of memory in your
computer is displayed.
Replacing the power supply
To replace the power supply:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Remove the processor fan by following the instructions in “Replacing the processor fan” on
page 23.
3 Unplug the power supply from the system board.
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CHAPTER 2: Upgrading Your Computer
4 Pull the power supply release lever out (toward you) until the power supply slides freely,
then slide the power supply out of the computer.
5 Slide the new power supply into the power supply bay until it clicks into place.
6 Plug the new power supply into the system board.
7 Replace the processor fan by following the instructions in “Replacing the processor fan” on
page 23.
8 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
Replacing the memory card reader
To replace the memory card reader:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Remove the power supply by following the instructions in “Replacing the power supply” on
page 25. You do not need to unplug the power supply from the system board.
3 Pull the card reader release latch out (toward you).
4 Slide the card reader out (toward you) until it stops, then unplug the cable from the drive.
5 Return your computer to its upright position, then slide the card reader out the front of the
computer.
6 Slide the new card reader into the computer from the front until the front of the reader is
flush with the front of the computer, then slide the card reader release lever forward (away
from you) to lock the card reader into place.
7 Lay the computer face-down, then reconnect the cable to the card reader.
8 Replace the power supply by following the instructions in “Replacing the power supply” on
page 25.
9 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
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Replacing an optical disc drive
To add or replace an optical drive:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Pull the optical drive release latch out (toward you).
3 Unplug the cables from the optical drive.
4 Return your computer to its upright position, then slide the optical drive out the front of
the computer.
5 Slide the new drive into the computer from the front until the front of the drive is flush with
the front of the computer, then slide the drive release lever forward (away from you) to lock
the drive into place.
6 Lay the computer face-down, then reconnect the cables to the drive.
7 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
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CHAPTER 2: Upgrading Your Computer
Replacing the diskette drive
To replace the diskette (floppy) drive:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Remove the power supply by following the instructions in “Replacing the power supply” on
page 25. You do not need to unplug the power supply from the system board.
3 Pull the diskette drive release latch out (toward you).
4 Slide the diskette drive out (toward you) until it stops, then unplug the cables from the drive.
5 Return your computer to its upright position, then slide the diskette drive out the front of
the computer.
6 Slide the new drive into the computer from the front until the front of the drive is flush with
the front of the computer, then slide the drive release lever forward (away from you) to lock
the drive into place.
7 Lay the computer face-down, then reconnect the cables to the drive.
8 Replace the power supply by following the instructions in “Replacing the power supply” on
page 25.
9 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
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Replacing the hard drive
To replace the hard drive:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Unplug the cables from the hard drive.
3 Push the hard drive release lever to the left, then pull the lever out (toward you) as far as
the lever will go. The lever pulls the hard drive out.
4 Grasp the hard drive itself, then pull it the rest of the way out of your computer.
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5 Make sure the hard drive release lever is still fully extended, then slide the new hard drive
all the way into the hard drive bay by pushing on the hard drive itself (not the lever). Make
sure that you slide the drive in until it is flush with the edge of the hard drive bay.
6 Reconnect the cables to the drive.
7 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
8 Reconnect all external cables and the power cord.
9 Turn on your computer.
10 If you are using the new hard drive as your primary drive, install Windows using the
operating system DVD that came with your computer. For more information on restoring
your system, see “Recovering your system” on page 60.
Adding or replacing an expansion card
You can install a half-height PCI card, a full-height PCI card, or a video card in your computer.
Installing a half-height expansion card
To install a half-heght expansion card:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Remove the PCI riser card assembly by pulling on its green handle.
Caution
Do not touch the contacts on the bottom part of the expansion card. Touching
the contacts can cause electrostatic damage to the card.
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3 Slide a half-height PCI card into the half-height PCI slot. You can slightly seesaw the card
end-to-end to help insert the card, but do not bend the card sideways.
Half-height PCI slot
4 Replace the PCI riser card by sliding it back into place.
5 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
Installing a full-height expansion card
To install a full-height expansion card:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Remove the PCI riser card by pulling on its green handle.
Caution
Do not touch the contacts on the bottom part of the expansion card. Touching
the contacts can cause electrostatic damage to the card.
3 Press the two tabs on the card retention lever together, then lift the card retention lever out
of the way.
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CHAPTER 2: Upgrading Your Computer
4 Remove the metal EMI shield next to the slot you are adding a card to. The PCI card slot is
the slot furthest from the riser card handle, and the graphics card slot is the slot closest to
the handle.
5 Slide a PCI card into the PCI slot, or slide a graphics card into the graphics card slot. You can
slightly seesaw the card end-to-end to help insert the card, but do not bend the card
sideways.
6 Press the card retention lever down until it clicks into place.
7 Replace the PCI riser card by sliding it back into place.
8 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
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Replacing the BIOS battery
Warning
Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufacturer. Dispose of used batteries according to
local hazardous waste regulations.
If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved
when you turn off your computer, replace the system battery. Use a battery of the same size and
voltage as the original battery that was in your computer.
To replace the battery:
1 Restart your computer.
2 During the restart, press and hold the F2 key. The main menu of the BIOS Setup utility opens.
3 Because changing the BIOS battery will reset the BIOS to factory default settings, write down
the values you may have changed from the factory settings, then exit from the utility.
4 Remove the back panel by following the instructions in “Opening the case” on page 22.
5 Remove the processor fan by following the instructions in “Replacing the processor fan” on
page 23.
6 Locate the old battery on the system board and note its orientation. You will need to install
the new battery the same way.
Battery
7 Push the battery release tab. The battery pops out of the socket.
8 Make sure that the positive (+) side of the new battery is facing up, then press the battery
into the socket until it snaps into place.
9 Replace the processor fan by following the instructions in “Replacing the processor fan” on
page 23.
10 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
11
12
13
14
Reconnect all external cables and the power cord.
Turn on your computer, and press F2 during startup to open the BIOS Setup utility.
In the BIOS Setup utility, restore any settings that you wrote down in Step 3.
Save all your settings and exit the BIOS Setup utility.
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Replacing the system board
To replace the system board:
1 Remove the back panel by following the instructions in “Opening the case” on page 22.
2 Remove the riser card assembly by following the instructions in “Adding or replacing an
expansion card” on page 30.
3 Remove the processor fan by following the instructions in “Replacing the processor fan” on
page 23.
4 Loosen the four screws that secure the heat sink to the processor, then remove the heat sink.
The screws are captive screws, so they will not fall out of the heat sink.
Heat sink screws
Heat sink screws
5 Disconnect the power and data cables from the system board, noting their locations and
orientation. (You will reconnect the cables after you install the new board.) You can also mark
the cables with tape labels to simplify reconnecting cables later.
6 Remove the seven screws that secure the system board to the case.
Screws
Screws
7 Slide the system board to the right until it slides free from the case, then remove it completely
from the case.
8 Slide the new system board into place, then replace the seven screws you removed
previously.
9 Replace the heat sink and tighten the four captive screws.
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10 Replace the processor fan by following the instructions in “Replacing the processor fan” on
page 23.
11 Replace the riser card assembly by following the instructions in “Adding or replacing an
expansion card” on page 30.
12 Replace the back panel by following the instructions in “Replacing the back panel” on
page 23.
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CHAPTER 2: Upgrading Your Computer
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CHAPTER3
Maintaining Your Computer
•
•
•
•
•
•
•
•
Setting up a maintenance schedule
Caring for your computer
Cleaning your computer
Updating Windows
Using BigFix
Managing hard drive space
Scheduling maintenance tasks
Moving from your old computer
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CHAPTER 3: Maintaining Your Computer
Setting up a maintenance schedule
Use the following table to set up a regular maintenance schedule.
Maintenance task
Weekly
Monthly
When
needed
Check for viruses
X
X
X
Run Windows Update
X
X
Manage hard drive space
X
Clean up hard drives
X
X
Scan hard drive for errors
X
X
Defragment hard drive
X
X
X
X
Back up files
Clean computer case and
peripheral devices
X
X
Caring for your computer
To extend the life of your computer:
• Be careful not to bump or drop your computer, and do not put any objects on top of it. The
case, although strong, is not made to support extra weight.
• When transporting your computer, we recommend that you put it in the original packaging
materials.
• Keep your computer away from magnetic fields. Magnetic fields can erase data on hard
drives.
• Never turn off your computer when the drive indicator is on because data on the hard drive
could be lost or corrupted.
• Avoid subjecting your computer to extreme temperature changes. The case can become
brittle and easy to break in cold temperatures and can melt or warp in high temperatures.
Damage due to either extreme is not covered by your warranty. As a general rule, your
computer is safest at temperatures that are comfortable for you.
• Keep all liquids away from your computer. When spilled onto computer components, almost
any liquid can result in expensive repairs that are not covered under a standard warranty.
• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms
and can lead to permanent damage to the computer.
• Do not block the ventilation fan slots. If these slots are blocked, your computer may overheat,
•
38
resulting in unexpected shutdown or permanent damage to the computer.
When storing your computer for an extended period of time, unplug AC power.
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Cleaning your computer
Keeping your computer clean and the vents free from dust helps keep your computer performing
at its best. You may want to gather these items and put together a computer cleaning kit:
• A soft, lint-free cloth
• An aerosol can of air that has a narrow, straw-like extension
• Cotton swabs
• An optical disc drive cleaning kit
Cleaning the exterior
Warning
When you shut down your computer, the power turns off, but some electrical current
still flows through it. To avoid possible injury from electrical shock, unplug the power cord,
modem cable, and network cable from the wall outlets.
• Always turn off your computer and other peripheral devices before cleaning any
components.
• Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not
use household abrasive or solvent cleaners because they can damage the finish on
components.
• Your computer is cooled by air circulated through the vents on the case, so keep the vents
free of dust. With your computer turned off and unplugged, brush the dust away from the
vents with a damp cloth. Be careful not to drip any water into the vents.
Cleaning the keyboard
You should occasionally clean the keyboard to remove dust and lint trapped under the keys.
To clean the keyboard:
1 Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped
under the keys.
2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside
down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the
keyboard does not work after it dries, you may need to replace it.
Cleaning the monitor
Caution
A flat-panel display is made of specially coated glass and can be scratched or damaged
by abrasive or ammonia-based glass cleaners.
To clean the screen:
• To clean the screen, use a soft cloth and water to clean the screen. Dampen the cloth (never
apply liquid directly to the screen), then wipe the screen with the cloth.
Cleaning the mouse
If the mouse pointer begins moving erratically across the computer screen or becomes difficult to
control precisely, cleaning the mouse will likely improve its accuracy.
To clean the mouse:
• Wipe the bottom of the mouse with a damp, lint-free cloth.
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CHAPTER 3: Maintaining Your Computer
Cleaning optical discs
Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling.
To clean an optical disc:
• Wipe from the center to the edge, not around in a circle, using a product made especially
for the purpose.
Updating Windows
Windows Update helps you keep your computer up-to-date. Use Windows Update to choose
updates for your computer’s operating system, software, and hardware. New content is added to
the site regularly, so you can always get the most recent updates and fixes to protect your computer
and keep it running smoothly. Windows Update scans your computer and provides you with a
tailored selection of updates that apply only to the software and hardware on your computer.
For information on running Windows Update, see “Windows Update” in the online User Guide.
Windows Update can also be controlled through the Windows Security Center. For more
information, see “Protecting Your Computer” in the online User Guide.
Help
For more information about Windows Update, click Start, then click Help and
Support. Type windows update in the Search Help box, then press ENTER.
Using BigFix
BigFix monitors your computer for problems and conflicts. It automatically gathers information
about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever
BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click
on that icon to open BigFix.
To start BigFix:
1 Click (Start), All Programs, Accessories, System Tools, then click BigFix.
2 To learn more about BigFix, click Help, then click Tutorial.
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Managing hard drive space
Windows provides several utilities you can use to check hard drive space, delete unnecessary files,
defragment files, and back up files.
Checking hard drive space
To check hard drive space:
Shortcut
Start ➧ Computer ➧ right-click drive ➧ Properties
1 Click
(Start), then click Computer. The Computer window opens.
2 Right-click the drive that you want to check for available file space, then click Properties.
Drive space information appears.
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CHAPTER 3: Maintaining Your Computer
Deleting unnecessary files
Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive
space.
To delete unnecessary files:
Shortcut
Start ➧ Computer ➧ right-click drive ➧ Properties ➧ Disk Cleanup
1 Click
(Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The
Disk Cleanup dialog box opens.
2 Click one of the options:
• My files only cleans only the folders for the currently logged in user.
• Files from all users on this computer cleans all folders.
The Disk Cleanup dialog box opens.
3 Click to select the types of files you want to delete, then click OK. The types of files you
indicated are deleted.
Help
For more information about keeping the hard drive free of unnecessary files,
click Start, then click Help and Support. Type disk cleanup in the Search Help
box, then press ENTER.
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Checking the hard drive for errors
The Error-checking program examines the hard drive for physical flaws and file and folder
problems. This program corrects file and folder problems and marks flawed areas on the hard drive
so Windows does not use them.
If you use your computer several hours every day, you probably want to run Error-checking once
a week. If you use your computer less frequently, once a month may be adequate. Also use
Error-checking if you encounter hard drive problems.
To check the hard drive for errors:
1 Click (Start), then click Computer. The Computer window opens.
2 Right-click the drive that you want to check for errors, click Properties, then click the Tools
tab.
3 Click Check Now, then click Start. Your drive is checked for errors. This process may take
several minutes.
Important
Error checking cannot scan a drive while the drive is being used, so if you try
to check your hard drive for errors, you see a prompt asking you if you want to scan
the hard drive later (the next time you restart your computer). If you see this prompt,
click Schedule disc check, then restart your computer.
After Windows has finished checking the drive for errors, it provides a summary of the
problems that it found.
4 Correct any problems that are found by following the on-screen instructions.
5 Click OK.
Help
For more information about checking the hard drive for errors, click Start,
then click Help and Support. Type checking for disk errors in the Search Help
box, then press ENTER.
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CHAPTER 3: Maintaining Your Computer
Defragmenting the hard drive
When working with files, sometimes Windows divides the file information into pieces and stores
them in different places on the hard drive. This is called fragmentation, and it is normal. In order
for your computer to use a file, Windows must search for the pieces of the file and put them back
together. This process slows the hard drive performance.
Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than
as multiple pieces scattered across different areas of the drive. Defragmenting the information
stored on the drive can improve hard drive performance.
While Disk Defragmenter is running, do not use your keyboard or mouse because using them may
continuously stop and restart the defragmenting process. Also, if you are connected to a network,
log off before starting Disk Defragmenter. Network communication may stop the defragmentation
process and cause it to start over.
Tip
Because defragmenting a drive may take hours to complete (depending on the size
of the drive being defragmented), consider starting the process when you will not need the
computer for several hours.
To defragment the hard drive:
1 Disconnect your computer from the network.
2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter.
The Disk Defragmenter dialog box opens.
3 Click Defragment now. This process may take hours to complete, depending on the size of
the drive being defragmented.
Help
For more information about defragmenting the hard drive, click Start, then
click Help and Support. Type defragmenting in the Search Help box, then press
ENTER.
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Backing up files
Backing up files and removing them from the hard drive frees space for new files on the hard drive.
It also protects you from losing important information if the hard drive fails or you accidentally
delete files.
You should back up your files regularly to a writable optical disc (if you have a recordable drive).
Use a backup device, such as a recordable disc drive, to do a complete hard drive backup.
To back up files:
1 Click (Start), then click Computer. The Computer window opens.
2 Right-click the drive that you want to back up, click Properties, then click the Tools tab.
3 Click Backup Now, then click Run a file backup now.
4 Follow the on-screen instructions to select a backup storage location and the files and folders
to back up.
Help
For more information about backing up files, click Start, then click Help and
Support. Type backup in the Search Help box, then press ENTER.
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CHAPTER 3: Maintaining Your Computer
Scheduling maintenance tasks
Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and
checking your drives for errors.
Important
Your computer must be on during scheduled tasks. If your computer is off, scheduled
tasks will not run.
To start the Task Scheduler:
(Start), All Programs, Accessories, System Tools, then click Task Scheduler. The
Task Scheduler dialog box opens.
1 Click
2 Click Create Basic Task for basic tasks or click Create Task for more complex tasks, then
follow the on-screen instructions to finish setting up and scheduling the task.
Help
For more information about scheduling tasks, click Start, then click Help and
Support. Type task scheduler in the Search Help box, then press ENTER.
Moving from your old computer
Moving with Windows Easy Transfer
You can move your files, folders, software settings, and user account settings (such as display,
Internet, and e-mail settings) from your old computer to your new one using Windows Easy
Transfer, providing your old computer uses Windows XP or Windows Vista.
While using Windows Easy Transfer, you will not be able to run other tasks on the computers.
Important
If your old computer does not use Windows XP or Windows Vista™, you must
manually move your data by using a writeable disc, flash drive, external hard drive, or
network drive.
To move files and settings from your old computer:
1 If you want to transfer program settings to your new computer, install those programs on
the new computer before running Windows Easy Transfer. Windows Easy Transfer copies only
the software’s settings, not the software itself, to the new computer.
2 Click
(Start), All Programs, Accessories, System Tools, then click Windows Easy
Transfer. The Windows Easy Transfer dialog box opens.
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3 Click Next, click Start a new transfer, then follow the on-screen instructions to complete
the transfer.
Help
For more information about transferring files, click Start, then click Help and
Support. Type transferring files in the Search Help box, then press ENTER.
Moving files and settings manually
You can manually transfer your personal data files by copying them to a network location or to
removable media, such as a writable disc, an external hard drive, a network location, or a flash
drive.
Finding your documents
Many programs save your personal data files in the Documents or My Documents folder. Look in
your old computer’s documents folder for personal data files.
To find files in the documents folder:
(Start), then click Documents. The Documents folder opens and
displays many of your saved personal data files. Go to Step 4.
1 In Windows Vista, click
- OR -
In Windows XP, click Start, then click My Documents. The My Documents window opens
and displays many of your saved personal data files. Go to Step 4.
- OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the
desktop. Go to the next step.
2 Double-click the C:\ drive icon.
3 Double-click the My Documents folder. The My Documents window opens and displays
many of your saved personal data files.
4 Copy your personal data files to removable media or to another computer on your network.
Finding other files
Use Windows Find or Search to locate other personal data files. For more information, see the online
User Guide.
You can often identify different data file types by looking at the file’s extension (the part of the
file name following the last period). For example, a document file might have a .DOC extension
and a spreadsheet file might have an .XLS extension.
File type
File usually ends in...
Documents
.DOC, .TXT, .RTF, .HTM, .HTML, .DOT
Spreadsheets
.XLS, .XLT, .TXT
Pictures
.JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS
Movies
.MPEG, .MPG, .AVI, .GIF, .MOV
Sound and music
.WAV, .CDA, .MP3, .MID, .MIDI, .WMA
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CHAPTER 3: Maintaining Your Computer
To find files using Find or Search:
1 In Windows Vista, click (Start), then click Search. The Search Results window opens.
- OR In Windows XP, click Start, then click Search. The Search Results window opens.
- OR In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search, then click For
Files or Folders. The Search Results window opens.
2 Type the filename you want to search for, then press ENTER. The search results are displayed.
Help
To learn about more search options, click Help.
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CHAPTER4
Troubleshooting
•
•
•
•
•
Safety guidelines
First steps
Troubleshooting
Recovering your system
Telephone support
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CHAPTER 4: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
Warning
Never remove your computer case cover while your computer is turned on and while
the modem cable, network cable, and power cord are connected.
Warning
Make sure that you are correctly grounded before accessing internal components. For
more information about preventing damage from static electricity, see “Opening the case”
on page 22.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
First steps
If you have problems with your computer, try these things first:
• Make sure that the power cord is connected to your computer and an AC outlet and that
the AC outlet is supplying power.
• If you use a power strip or surge protector, make sure that it is turned on.
• If a peripheral device (such as a keyboard or mouse) does not work, make sure that all
connections are secure.
• Make sure that your hard drive is not full.
• If an error message appears on the screen, write down the exact message. The message
may help MPC Technical Support in diagnosing and fixing the problem.
• If you added or removed peripheral devices, review the installation procedures you
performed and make sure that you followed each instruction.
• If an error occurs in a program, see the program’s printed documentation or the online help.
Help
For more information about troubleshooting, click Start, then click Help and
Support. Type troubleshooting in the Search Help box, then press ENTER.
Troubleshooting
Internet
See also “Modem (dial-up)” on page 51.
You cannot connect to the Internet
• If you are using a dial-up modem, make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See your setup poster to make sure that
the connections have been made correctly.
- OR If you are using a cable or DSL modem, make sure that the modem cable is plugged into
the Ethernet network jack and not the modem jack. See your setup poster to make sure that
the connections have been made correctly.
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• Make sure that your account with your Internet service provider (ISP) is set up correctly.
Contact your ISP technical support for help.
• Make sure that you do not have a problem with your modem. For more information, see
“Modem (dial-up)” on page 51.
Help
For more information about troubleshooting Internet connections, click Start, then
click Help and Support. Type troubleshooting connections in the Search Help box,
then press ENTER.
You see an “Unable to locate host” message and are unable to browse the Internet
• This problem can occur when you have typed a URL (Web address) incorrectly, you have lost
your Internet connection, or your ISP is having technical difficulties.
• Double-check the URL or try a different URL. If the error message still appears, disconnect
from the ISP connection and close your browser, then reconnect and open the browser. If
you still get the error, your ISP may be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in your residence or at your local telephone service
• The condition of the Internet computers to which you connect and the number of users
accessing those computers
• The complexity of graphics and multimedia on Web pages
• Having multiple Web browsers open, performing multiple downloads, and having multiple
programs open on your computer
People are sending you e-mail messages, but you have not received any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet service provider (ISP) is set up correctly.
Contact your ISP for technical support.
Modem (cable or DSL)
For troubleshooting information:
• See the documentation that came with your cable or DSL modem
• Contact your Internet service provider (ISP)
Modem (dial-up)
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into the modem jack and not the Ethernet
network jack. See your setup poster to make sure that the connections have been made
correctly.
• Make sure that your computer is connected to the telephone line and the telephone line has
a dial tone.
• Make sure that the modem cable is less than 6 feet (1.8 meters) long.
• Remove any line splitters or surge protectors from your telephone line, then check for a dial
tone by plugging a working telephone into the telephone wall jack.
• If you have additional telephone services such as call waiting, call messaging, or voice mail,
make sure that all messages are cleared and call waiting is disabled before using the modem.
Contact your telephone service to get the correct code to temporarily disable the service.
Also make sure that the modem dialing properties are set correctly.
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CHAPTER 4: Troubleshooting
To check the dialing properties:
1 Click (Start), then click Control Panel. The Control Panel window opens.
2 Click Hardware and Sound, then click Phone and Modem Options. The Phone and
Modem Options dialog box opens.
3 If this is the first time you have accessed this category, the Location Information dialog
box opens. Enter the information for your area, then click OK.
4 Click the Dialing Rules tab, click the location from which you are dialing, then click Edit.
5 Make sure that all settings are correct.
Help
For more information about dialing properties, click Start, then click Help and
Support. Type dialing in the Search Help box, then press ENTER.
• Disconnect any answering machine, fax machine, or printer that is on the same line as the
modem. Do not connect these devices to the same telephone line as the modem.
• Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with
your modem.
• Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem
that can cause the modem to connect at a slower rate, abort downloads, or even disconnect.
The faster the modem, the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone
stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make
sure that the connectors are free from corrosion and all screws in the wall or telephone wall
jack are secure.
You can also call your telephone service and have the telephone line checked for noise or
low line levels.
• Try another telephone line (either a different telephone number in your house or a telephone
line at a different location). If you can connect on this line, call your telephone service.
• Try connecting with the modem at a lower connection speed. If reducing the connect speed
lets you connect, call your telephone service. The telephone line may be too noisy.
You cannot connect to the Internet
• The ISP may be having technical difficulties. Contact your ISP for technical support.
• See if the modem works with a different communications program. The problem may be
with just one program.
• Review the troubleshooting information under “Internet” on page 50.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other
factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower
the speed even further.
If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to
33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to
48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at 14,400 bps when you
have a 56K modem
• Current fax technology only supports a maximum send and receive rate of 14,400 bps.
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The modem is not recognized by your computer
• Make sure that the line connected to the modem is working and plugged into the appropriate
port on your computer. See your setup poster to make sure that the connections have been
made correctly.
• If the modem shares the telephone line with another device, make sure that the telephone
line is not in use (for example, someone is on the telephone, or another modem is in use).
• Use the modem cable that came with your computer. Some telephone cables do not meet
cable standards and may cause problems with the connection.
• Shut down and restart your computer.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click (Start), then click Control Panel. The Control Panel window opens.
3 Click Hardware and Sound, then click Phone and Modem Options. The Phone and
Modem Options dialog box opens.
4 Click the Modems tab, click your modem, then click Properties. The Modem Properties
dialog box opens.
5 Click the Diagnostic tab, then click Query Modem. If information about the modem
appears, the modem passed diagnostics. If no modem information is available, if a white
screen appears with no data, or if you get an error such as port already open or the
modem has failed to respond, the modem did not pass diagnostics.
Help
For more information about modem troubleshooting, click Start, then click Help and
Support. Type modem troubleshooting in the Search Help box, then press ENTER.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking. Handshaking is a
digital “getting acquainted” conversation between the two modems that establishes connection
speeds and communication protocols. You may hear unusual handshaking sounds when the
modems first connect. If the handshaking sounds are too loud, you can turn down the modem
volume.
To turn down the modem volume:
1 Click (Start), then click Control Panel. The Control Panel window opens.
2 Click Hardware and Sound, then click Phone and Modem Options. The Phone and
Modem Options dialog box opens.
3 Click the Modems tab, click the modem you want to adjust, then click Properties.
4 Click the Modem tab, then adjust the Speaker volume control.
5 Click OK twice to close the Phone and Modem Options dialog box.
Networking
You cannot connect to your company network
• Every network is unique. Contact your company computer department or network
administrator for help. For more information about setting up a network in your home, see
the “Networking Your Computer” chapter in the online User Guide.
Help
For more information about network troubleshooting, click Start, then click Help and
Support. Type network troubleshooting in the Search Help box, then press ENTER.
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CHAPTER 4: Troubleshooting
You cannot see the other computers on your network
• Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make
sure that the other end is plugged into a router.
• Make sure that all computers are plugged into a powered electrical outlet and turned on.
• Make sure that the router is plugged into a powered electrical outlet and turned on. Most
routers have lights that indicate they are working. For more information, see the
documentation that came with your router.
• Make sure that all computers on your network have the same workgroup name.
• Make sure that all computers are using the same Subnet Mask.
• If you assigned IP addresses to the computers, make sure that all computers have different
IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number
you assign between 0 and 254. The first N should be the same for all computers on your
network and the second N should be different for all computers on your network.
The computer does not recognize an add-in Ethernet card
• Shut down and restart your computer.
• Make sure that you have installed the required software. For more information, see the
documentation that came with your Ethernet card.
• Reseat the card. For more information about opening your computer case, see “Opening the
case” on page 22. For more information about your Ethernet card, see the documentation
that came with your Ethernet card.
Your Ethernet network is running slower than you expect
• If your Ethernet network is running slower than you expect, check the speed of each Ethernet
component. For best results, all Ethernet components should be standard Ethernet
(10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or
10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components
will result in your network running at the slowest component speed.
Memory card reader
Drive letters for the memory card slots do not appear in the My Computer window
• Reboot your computer.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD drive
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or become scratched and cannot be read
by the CD or DVD drive.
• If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive
type, see the “Using Drives and Media Files” chapter in the online User Guide.
• Your computer may be experiencing some temporary memory problems. Shut down and
restart your computer.
• Some music CDs have copy protection software. You may not be able to play these CDs on
your computer.
• Clean the disc. For more information, see “Cleaning optical discs” on page 40.
• Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while
your computer restarts. Make sure that the IDE controllers are enabled.
• Make sure that the drive is configured correctly by following the instructions in the drive
documentation.
• Reinstall the device driver.
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An audio CD does not produce sound
• Make sure that the disc label is facing up, then try again.
• Some music CDs have copy protection software. You may not be able to play these CDs on
your computer.
• Make sure that the volume controls are turned up. For more information, see “Adjusting the
volume” on page 17.
• Make sure that the mute controls are turned off. For more information, see “Adjusting the
volume” on page 17.
• Make sure that the speaker cables are connected correctly and securely.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning optical discs” on page 40.
• Reinstall the audio device drivers.
A DVD movie will not play
• Make sure that you have a DVD drive. To identify your drive type, see the “Using Drives and
Media Files” chapter in the online User Guide.
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or become scratched and cannot be read
by the DVD drive.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning optical discs” on page 40.
• Reinstall the device driver.
• Make sure that the DVD program has been installed on your computer.
• DVDs and DVD drives contain regional codes that help control DVD title exports and help
reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your
DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your computer’s delivery address.
The regional code for the United States and Canada is 1. The regional code for Mexico is 4.
Your DVD drive’s regional code must match the regional code for the disc. The regional code
for the disc is on the disc, disc documentation, or disc packaging.
If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code
may not match.
Hard drive
You see an “Insufficient disk space” error message
• Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting
unnecessary files, see “Deleting unnecessary files” on page 42. For more troubleshooting on
file management, see “File management” on page 56.
• Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle
Bin.
Caution
All deleted files will be lost when you empty the Recycle Bin.
• Save your files to another drive. If the hard drive is full, copy any files not regularly used to
backup media, then delete them from the hard drive.
You see a “Data error” message
• This may be the result of a defective area on the hard drive. To fix hard drive problems, run
the Error checking program. For instructions on fixing hard drive problems, see “Checking
the hard drive for errors” on page 43.
The hard drive cannot be accessed, or you see a “General failure reading drive C” error
message
• If your computer has been subjected to static electricity or physical shock, you may need
to reinstall the operating system.
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CHAPTER 4: Troubleshooting
Diskette drive
The diskette drive is not recognized
• Shut down and restart your computer.
You cannot save a file to diskette or you see the message “disk is full or write-protected”
• Make sure that the write-protection tab on the upper-right corner of the diskette is down
(unprotected).
• Delete unnecessary files on the diskette and try again.
• Make sure that the diskette you are using is IBM-compatible.
• Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette
drive.
• Run Error-checking on the diskette. For more information, see “Checking the hard drive for
errors” on page 43. If errors are detected and corrected, try using the diskette again.
You see an “Access Denied” or “Write protect” error message
• Move the write-protection tab in the upper-right corner of the diskette down (unprotected).
• The diskette may be full. Delete unnecessary files on the diskette and try again.
• Make sure that the diskette you are using is IBM-compatible.
• Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette
drive.
You see a “Disk is full” error message
• Delete unnecessary files on the diskette.
• Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette
drive.
• Run Error Checking on the diskette. For more information, see “Checking the hard drive for
errors” on page 43.
You see a “Non-system disk” or “Disk error” error message
• Eject the diskette from the diskette drive, then press ENTER.
• Make sure that the diskette you are using is IBM-compatible.
The diskette drive LED is lit continuously
• Remove the diskette from the drive. If the light stays on, try restarting your computer.
File management
Help
For more information about restoring deleted files, click Start, then click Help and
Support. Type System Restore in the Search Help box, then press ENTER.
A file was accidentally deleted
If a file was deleted while holding down the SHIFT key, the file cannot be restored.
To restore deleted files:
1 Double-click the Recycle Bin icon.
2 Right-click the file you want to restore, then click Restore. The file is restored to the place
where it was originally deleted from.
If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored.
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Keyboard
The keyboard does not work
• Make sure that the keyboard cable is plugged in correctly. For more information, see the
poster that came with your computer.
• Remove all extension cables and switch boxes.
• Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to
remove dust and lint trapped under the keys.
• Try a keyboard that you know works to make sure that the keyboard port works.
• Reinstall the keyboard device driver.
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error
message
• Make sure that nothing is resting on the keyboard.
• Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then
restart your computer.
Liquid spilled in the keyboard
• If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean
the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.
If the keyboard does not work after it dries, you may need to replace it.
Mouse
The mouse does not work
• Make sure that the mouse cable is plugged in correctly.
• Shut down and restart your computer.
• Remove all extension cables and switch boxes.
• Try a mouse you know is working to make sure that the mouse port works.
The mouse works erratically
• If the mouse pointer begins moving erratically across the computer display or becomes
difficult to control precisely, cleaning the mouse will likely improve its accuracy.
Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical
sensor is clean and free of debris.
Monitor
The screen resolution is not correct
• Change the screen resolution from the Display Settings dialog box. For more information,
see the “Customizing Windows” chapter in the online User Guide.
The computer is running but there is no picture
• Adjust the brightness and contrast controls to the center position.
The color is not uniform
• Make sure that the monitor warms up for at least 30 minutes before making a final judgment
about color uniformity.
• Make sure that:
• Non-shielded speakers are not placed too close to the monitor.
• The monitor is not positioned too close to another monitor, electric fan, fluorescent light,
metal shelf, or laser printer.
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The text on the display is dim or difficult to read
• Adjust the brightness and contrast controls.
• Change the display settings. For more information, see the “Customizing Windows” chapter
in the online User Guide.
• Move the computer away from sources of electrical interference, such as televisions,
unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.
Help
For more information about changing the screen resolution, click Start, then click
Help and Support. Type screen resolution in the Search Help box, then press ENTER.
Printer
The printer will not turn on
• Make sure that the printer is online. Many printers have an online/offline button that you
may need to press.
• Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
• Check the cable between the printer and your computer. Make sure that it is connected to
the correct port.
• Make sure that the printer is online. Many printers have an online/offline button that you
may need to press so the printer can start printing. Press the button to put the printer online.
• Check the cable for bent or broken pins.
• If the printer you want to print to is not the default printer, make sure that you have selected
it in the printer setup.
To set a default printer:
1 Click (Start), then click Control Panel. The Control Panel window opens.
2 Click Hardware and Sound, then click the Change Default Printer option under the
Printers category. The Printer window opens.
3 Right-click the printer you want to be the default printer, then click Set as Default
Printer.
• Reinstall the printer driver. See the guide that came with your printer for instructions on
installing the printer driver.
You see a “Printer queue is full” error message
• Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1 Click (Start), then click Control Panel. The Control Panel window opens.
2 Click Hardware and Sound, then click the Printers category. The Printers window
opens.
3 Right-click the printer you want to use. If the menu shows a check mark next to Use
Printer Offline, click Use Printer Offline to clear the check mark.
• Wait until files have been printed before sending additional files to the printer.
• If you print large files or many files at one time, you may want to add additional memory
to the printer. See the printer documentation for instructions for adding additional memory.
Help
For more information about printer troubleshooting, click Start, then click Help and
Support. Type printer troubleshooter in the Search Help box, then press ENTER.
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Sound
You are not getting sound from the speakers
• Make sure that the volume controls are turned up. For more information, see “Adjusting the
volume” on page 17.
• Make sure that mute controls are turned off. For more information, see “Adjusting the
volume” on page 17.
• If you are using external speakers, see the speaker setup poster to check your speaker
connections.
• If your computer has universal audio jacks, make sure they are configured correctly. For more
information, see “Configuring the audio jacks” on page 18.
Help
For more information about sound troubleshooting, click Start, then click Help and
Support. Type sound troubleshooter in the Search Help box, then press ENTER.
Power
Your computer will not turn on
• Make sure that the power cord is connected to an AC power source and to your computer,
and that your computer is turned on.
• If your computer is plugged into a surge protector, make sure that the surge protector is
•
connected securely to an electrical outlet, turned on, and working correctly. To test the outlet,
plug a working device, such as a lamp, into the outlet and turn it on.
Make sure that the power cord is free from cuts or damage. Replace any damaged cables.
Passwords
Your computer does not accept your password
• Make sure that CAPS LOCK is turned off, then retype the password.
Add-in cards
The computer does not recognize an add-in card
• Shut down and restart your computer.
• Make sure that you have installed the required software. For more information, see the
documentation that came with your add-in card.
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Recovering your system
Most computer problems can be solved by following the information in “Troubleshooting” on
page 50 or in the technical support pages at www.mpccorp.com/support. Problem-solving may
also involve re-installing some or all of the computer’s software (also called recovering or restoring
your system). MPC provides everything you need to recover your system under most conditions.
Caution
To prepare your computer for additional system recovery options, you
should create a set of software and driver recovery discs as soon as possible. For
instructions, see “Preparing for software and device driver recovery” on page 60.
• To recover software and device drivers that were pre-installed at the factory, see “Recovering
pre-installed software and drivers” on page 60.
• To return your system to a previous condition when it was working correctly, see “Using
Microsoft System Restore” on page 64.
• To completely recover your system to its factory condition, see “Recovering your system to
its factory condition” on page 65.
If you upgrade or exchange your hard drive, or if your hard drive is completely erased or corrupted,
your only option for system recovery may be to reinstall Windows from the Windows DVD, then
recover your pre-installed software and device drivers using recovery discs that you created. (Your
computer must have a recordable disc drive to use these options.)
• To re-install Windows using the Windows DVD, see “Recovering your system using the
Windows DVD” on page 66.
• To re-install your pre-installed software and device drivers using recovery discs, see
“Recovering pre-installed software and drivers using recovery discs” on page 63.
Recovering pre-installed software and drivers
You can perform a partial recovery by recovering the software and device drivers that were
pre-installed at the factory. If you need to recover software that did not come pre-installed on
your system, you need to follow that software’s installation instructions.
You can recover pre-installed software and drivers from a set of recovery discs (you must create
the discs) or by using Gateway Recovery Center.
Preparing for software and device driver recovery
You can usually recover your pre-installed software and drivers from your hard drive. However,
if you ever re-install Windows from the Windows DVD or install a new hard drive, you will need
to recover your pre-installed software and drivers using a set of software and driver recovery discs.
Because these discs do not come with your computer, you should create your own set.
Caution
Although you may not be expecting to need recovery discs, we
recommend that you prepare for any eventuality and create a set of recovery
discs while you have the opportunity.
You should create a set of discs for recovering your pre-installed software and device drivers, in
case you need to use them later for a complete system recovery. (Your computer must have a
recordable disc drive to perform this procedure.)
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To create discs for recovering pre-installed software and drivers:
1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery
Center. The Gateway Recovery Center opens.
2 Click Applications and drivers external media, then click Next. The What would you like
to do? dialog box opens.
3 Click Create system recovery discs, then click Next.
4 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay
dialog box opens, click the × in the upper-right corner to close it.
A dialog box opens that tells you the number of blank discs you will need to create a full
set of recovery discs.
5 If you have enough blank discs of the specified type, click I have enough discs, then click
Next. If you do not have enough discs, choose a different disc type, or click Cancel.
The disc recording begins. Label the discs as they are completed.
Important
Use a permanent marker to label each disc “Software and Driver Recovery,”
along with a short description of which computer the discs are for. If you are
recording multiple discs, as you remove each disc from the drive, label each disc
1 of x, 2 of x, 3 of x, and so on.
Tip
After a recovery disc is created, your computer names the disc Recovery13
for disc 1 of a 3-disc set, Recovery23 for disc 2, and so on.
6
7
8
9
If multiple discs are required, insert the additional blank disks when prompted.
When the process is finished, the Congratulations! window opens.
Click Finish.
Remove your final disc, then label all of the discs and store them in a safe place.
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Recovering pre-installed software and drivers using Gateway Recovery Center
To recover specific drivers and software:
1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery
Center. The Gateway Recovery Center opens.
Important
If you have recently reinstalled Windows or installed a new hard drive, and
your Start menu does not contain Gateway Recovery Center as an option, you must
recover your software and drivers using software and driver recovery discs you have
created. For instructions, see “Recovering pre-installed software and drivers using
recovery discs” on page 63.
2 To recover software that was pre-installed, click Programs, then click Application recovery.
- OR To recover device drivers that were pre-installed, click Hardware, then click Device driver
recovery.
3 Click the software or driver you want to recover, then click Next.
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Recovering pre-installed software and drivers using recovery discs
If you created a multiple-disc set of recovery discs, each disc contains a unique set of files. If a
recovery disc does not offer the software or driver you need to recover, try another disc.
To recover software and drivers using recovery discs:
1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box
appears, click Run Grc_Vista.exe.
The disc’s Gateway Recovery Center starts.
2 To recover pre-installed software, click Application recovery, click the software you want
to recover, then click Next.
- OR To recover pre-installed device drivers, click Device driver recovery, click the type of driver
you want to recover, then click Next.
3 If the software or driver is not shown on the list and you have a multiple-disc set of recovery
discs, close Gateway Recovery Center and try another disc.
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CHAPTER 4: Troubleshooting
Using Microsoft System Restore
Microsoft System Restore periodically takes “snapshots” of your system settings and saves them
as restore points. In most cases of hard-to-resolve software problems, you can return to one of
these restore points to get your system running again.
Windows automatically creates an additional restore point each day and each time you install
software or device drivers. You can also create a restore point manually. For instructions, see
“Manually creating a restore point” on page 65.
To restore using Microsoft System Restore:
1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore
Center. The Backup and Restore Center opens.
2 On the left side of the window, click Repair Windows using System Restore, then click
Next. The Choose a restore point dialog box opens.
3 Click the restore point you want, click Next, then click Finish. A confirmation message box
appears.
4 Click Yes. Your system is restored using the restore point you specified.
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Manually creating a restore point
To manually create a restore point:
1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore
Center. The Backup and Restore Center opens.
2 On the left side of the window, click Create a restore point or change settings, then click
Next. The System Properties dialog box opens to the System Protection tab.
3 Click Create. The Create a restore point dialog box opens.
4 Type a description for the restore point (such as the date and time), then click Create. The
restore point is created.
5 Click OK.
Recovering your system to its factory condition
If your computer’s problems are not solved by any of the other recovery options, you may need
to recover its hard drive to its factory condition. This process is called a factory recovery.
Caution
A complete factory recovery deletes everything on your hard drive, then
reinstalls Windows and any pre-installed software and device drivers. If you are
able to access important files on your hard drive, back them up now.
To delete everything on your hard drive and re-install all factory software:
1 If you can still run Windows:
a Click (Start), All Programs, Gateway Recovery Center, then click Gateway
Recovery Center. The Gateway Recovery Center opens.
b Click Recovery, then click Next. Your computer restarts.
- OR If you cannot run Windows:
c Turn on or restart your computer.
d While the computer is starting up, repeatedly press F8 until the Recovery Options screen
opens. If Windows loads instead, restart the computer and try again.
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2 Press the arrow keys on your keyboard to select Repair Your Computer, then press ENTER.
Gateway System Recovery starts, and the System Recovery Options dialog box opens.
3 Select a language and keyboard layout, then click Next.
4 Click the User name box to select a Windows user account, click in the Password box and
type the user account’s password (if any), then click Next. The System Recovery Options
menu opens.
5 Click Restore Application. The Welcome to Gateway System Recovery window opens.
6 Click Next, click Full factory recovery, then click Next.
Caution
Continuing with the full factory recovery will delete everything on your hard
drive. If your computer has multiple hard drives, recovery will delete everything on
only the primary (operating system) hard drive. If your computer’s hard drive has
multiple partitions, recovery will delete everything on only the operating system
partition.
7 Click Yes, then click Next. The Factory image recovery window opens, which shows you the
progress of the system recovery.
When recovery is finished, the Recovery is complete window opens.
8 Click Finish, then click Restart. Your computer restarts into its original factory condition.
Recovering your system using the Windows DVD
If you install a new hard drive or completely re-format your original hard drive, you must recover
your system using the Windows Vista® operating system DVD. You will also need to recover your
computer’s pre-installed software and device drivers.
To completely re-install Windows:
1 Insert the Windows DVD into one of your computer’s DVD-capable drives, then restart your
computer.
2 When the prompt “Press any key to boot from CD or DVD” appears, press any key on your
keyboard. A list of valid boot devices appears.
3 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and
follow the on-screen instructions.
4 After Windows is completely re-installed, use your software and driver recovery discs to
recover your computer’s pre-installed software and device drivers. For instructions, see
“Recovering pre-installed software and drivers using recovery discs” on page 63.
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Telephone support
Before calling technical support
If you have a technical problem with your computer, follow these recommendations before
contacting technical support:
• Make sure that your computer is connected correctly to a grounded AC outlet that is
supplying power. If you use a surge protector, make sure that it is turned on.
• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely.
• If you have recently installed hardware or software, make sure that you have installed it
according to the instructions provided with it. If you did not purchase the hardware or
software from MPC, see the manufacturer’s documentation and technical support resources.
• If you have “how to” questions about using a program, see:
• Online Help
• Printed documentation
• The Microsoft Windows documentation
• The software publisher’s Web site
• See the Troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
• Have your customer ID, serial number, and order number available, along with a detailed
•
description of your problem, including the exact text of any error messages, and the steps
you have taken.
Make sure that your computer is nearby at the time of your call. The technician may have
you follow troubleshooting steps.
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APPENDIXA
Legal Notices
•
•
•
•
Important safety information
Regulatory compliance statements
Environmental information
Notices
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APPENDIX A: Legal Notices
Important safety information
Warning
Always follow these instructions to help guard against personal injury and
damage to your MPC system.
Your MPC system is designed and tested to meet the latest standards for safety of information technology equipment. However, to
ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are
followed.
Setting up your system
■
■
■
■
■
■
■
■
■
Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety
and operating instructions for future use.
Do not use this product near water or a heat source such as a radiator.
Set up the system on a stable work surface.
The product should be operated only from the type of power source indicated on the rating label.
If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage
selector switch is set at the factory to the correct voltage.
Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate
space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind
into the computer ventilation openings.
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The
plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet,
contact an electrician to install the appropriate outlet.
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension
cord does not exceed the extension cord ampere rating.
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically
grounded to provide some protection against voltage surges and buildup of static charges.
Care during use
Warning
Do not use MPC products in areas classified as hazardous locations. Such
areas include patient care areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
■
■
■
■
■
■
■
■
■
■
Do not walk on the power cord or allow anything to rest on it.
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.
Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is
replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries
according to the manufacturer’s instructions.
When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock,
always unplug all power cables and modem cables from the wall outlets before cleaning the system.
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
The power cord or plug is damaged.
Liquid has been spilled into the system.
The system does not operate properly when the operating instructions are followed.
The system was dropped or the cabinet is damaged.
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by MPC.
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Regulatory compliance statements
United States of America
Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
■ Connect the equipment to an outlet on a different circuit from that to which the receiver is connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is
connected. These accessories are required to be used in order to ensure compliance with FCC rules.
■
■
FCC declaration of conformity
Responsible party:
Gateway, Inc.
7565 Irvine Center Drive
Irvine, CA 92618
Phone: 800-846-2000
Caution
Changes or modifications not expressly approved by MPC could void the
FCC compliance and negate your authority to operate the product.
This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1)this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
California Proposition 65 Warning
Warning
This product contains chemicals, including lead, known to the State of
California to cause cancer, birth defects or reproductive harm.
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to
products fitted with USA modems)
Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that
contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be
provided to the telephone company.
A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the
telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for
details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of
RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance
of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of
this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications
to maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state
tariffs. Contact the state public utility commission or public service commission for information.
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APPENDIX A: Legal Notices
When programming or making test calls to emergency numbers:
Remain on the line and briefly explain to the dispatcher the reason for the call.
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic
device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of
each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other
entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or
individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.
■
■
Canada
Industry Canada (IC) Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio
interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant
modem)
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will
operate to the users’ satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the
inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Warning
To avoid electrical shock or equipment malfunction do not attempt to
make electrical ground connections by yourself. Contact the appropriate
inspection authority or an electrician, as appropriate.
Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
Laser safety statement
Warning
Use of controls or adjustments or performance of procedures other than
those specified in this manual may result in hazardous radiation exposure. To
prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD
drive.
All MPC systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices
in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation
Performance Standard. Should the unit ever need servicing, contact an authorized service location.
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www.mpccorp.com
Television antenna connectors protection (for systems fitted with TV/cable
TV tuner cards)
External television antenna grounding
Important
The instructions are for the person who installs cable to the system. MPC
assumes you are qualified in the servicing of computer equipment and trained
in recognizing hazards in products with electric shock.
If an outside antenna or cable system is to be connected to your MPC PC, make sure that the antenna or cable system is electrically
grounded to provide some protection against voltage surges and static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to proper grounding of the mast and
supporting structure, grounding of the lead-in wire to an antenna discharge unit, size of grounding conductors, location of antenna
discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.
Cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in
particular Section 820.93, Grounding of Outer Conductive Shield of a Coaxial Cable.
Lightning protection
For added protection of any MPC product during a lightning storm or when it is left unattended or unused for long periods of time,
unplug the product from the wall outlet and disconnect the antenna or cable system.
Power lines
Warning
When installing or realigning an outside antenna system, extreme care
should be taken to keep from touching such power lines or circuits. Contact with
them could be fatal.
Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
7
6
5
4
3
1
2
Antenna and satellite grounding
Reference
Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC
Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna discharge unit (NEC Section 810-20)
6
Ground clamp
7
Antenna lead-in wire
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APPENDIX A: Legal Notices
Environmental information
The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product
may contain substances known to be hazardous to the environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, MPC provides the
following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste
stream (residential garbage collection). The “Crossed-Out Waste Bin” label affixed to this product is your reminder to
dispose of your “end of life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You
can do your part for the environment by following these simple steps:
When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection
administration for recycling.
■
In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new MPC equipment. Call MPC to
see if this program is available in your area.
■
If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Technical
Support number listed on your computer’s label, and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of
this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in,
and by disposing of or recycling used batteries properly.
■
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the
use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially
hazardous substances are not released into the environment and are disposed of properly.
Notices
Copyright © 2008 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or
in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this
publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may
appear in this manual. For the latest product updates, consult the MPC Web site at www.mpccorp.com. In no event will Gateway be
liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products
it describes at any time, without notices or obligation.
Trademark acknowledgments
Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other
countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,
MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein
are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.
Macrovision statement
If your computer has a DVD-compatible drive and an analog TV Out port, the following
paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other
intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology
must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
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Index
A
AC power connector 4
accessories
safety precautions 70
activity indicators
See indicators
application buttons 14
application key 13, 14
arrow keys 13, 14
audio
audio in jack 8
center speaker jack 7
configuring jacks 18
front speaker jack 7
headphone jack 7
line in jack 8
line out jack 7
microphone jack 5, 7
muting 17
rear speaker jack 8
side speaker jack 8
subwoofer jack 7
audio CD
cleaning 40
audio in jack 8
audio playback buttons 13, 14
B
backing up files 45
battery
replacing 33
broadband connection
connecting 7
buttons
See keys and buttons
C
cable modem 10
connecting 7
Caps Lock indicator 13, 14
cards
adding expansion 30
replacing expansion 30
troubleshooting add-in card
59
troubleshooting memory
card 54
case
opening 22
CD
cleaning 40
troubleshooting 54
CD drive
adding 27
locating drive 3
replacing 27
troubleshooting 54
Certificate of Authenticity 2
cleaning
audio CD 40
case 39
CD 40
computer screen 39
DVD 40
keyboard 39
LCD panel 39
mouse 39
notebook exterior 39
screen 39
clicking 16
closing
unresponsive program 12
configuring
audio jacks 18
speakers 18
connecting
modem 10
PS/2 keyboard 7
PS/2 mouse 7
to Ethernet network 7, 10
to Internet 7
to network 7, 10
connections
audio in 8
center speaker 7
digital camera 5, 7, 19
digital video camera 7, 19
Ethernet 7, 10
external audio 7, 8
external speakers 7
Firewire 7, 19
front speaker 7
headphone 7
i.Link 7
IEEE 1394 7
keyboard 5, 7
line in 7, 8
line out 7
microphone 5, 7
modem 7, 10
mouse 5, 7
network 7, 10
parallel 7
power 4
power cord 4
printer 5, 7
PS/2 keyboard 7
PS/2 mouse 7
rear speakers 8
scanner 5, 7
serial 7
side speaker 8
subwoofer 7
universal 18, 59
USB 5, 7
video camera 7
Zip drive 5, 7
D
default printer 58
defragmenting hard drive 44
deleting files and folders 42
digital camera
locating USB port 5, 7
serial port 7
digital video camera
locating IEEE 1394 port 7
DIMM
See memory
directional keys 13, 14
Disk Cleanup 42
Disk Defragmenter 44
diskette
troubleshooting 56
diskette drive
troubleshooting 56
documentation
Using Your Computer 2
double-clicking 16
dragging 16
drives
backing up files 45
CD 3
checking for errors 43
checking for free space 41
defragmenting 44
DVD 3
recordable CD 3
recordable DVD 3
troubleshooting 54, 55, 56
DSL modem 10
connecting 7
DVD
cleaning 40
troubleshooting 54
DVD drive
adding 27
locating drive 3
replacing 27
troubleshooting 54
E
editing buttons 13, 14
ergonomics 8
Error-checking 43
Ethernet jack 7
Ethernet network
connecting 10
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8512560.book Page 76 Monday, January 7, 2008 2:42 PM
Index
jack 10
expansion card
adding 30
replacing 30
external audio jack 7, 8
F
faxes
troubleshooting 52
files
backing up 45
deleting 42
opening 16
searching for 47
transferring 47
troubleshooting 56
types 47
finding
files and folders 47
Firewire port 7, 19
folders
opening 16
fragmentation 44
function keys 13, 14
H
hard drive
adding 29
backing up files 45
checking for errors 43
checking for free space 41
defragmenting 44
deleting files and folders 42
replacing 29
scanning for errors 43
troubleshooting 55
headphone jack 5, 7
Hibernate mode 3
I
i.Link port 7
IEEE 1394 port 7, 19
indicators
Caps Lock 13, 14
Num Lock 13, 14
numeric keypad 13, 14
power 3
Scroll Lock 13, 14
installing
battery 33
devices 19
digital camera 19
digital video camera 19
memory 24
peripheral devices 19
printer 19
76
scanner 19
side panel 22
system battery 33
Internet
buttons 13
troubleshooting 50, 52
deleting files 42
suggested schedule 38
using Scheduled Task Wizard
46
memory
adding 24
installing 24
replacing 24
memory card reader
replacing 26
microphone jack 5, 7
Microsoft Certificate of
Authenticity 2
modem
cable 10
connecting 10
DSL 10
jack 7, 10
troubleshooting 51
monitor
troubleshooting 57
mouse
buttons 15
cleaning 39
clicking 16
double-clicking 16
moving pointer 15, 16
moving screen objects 16
opening files, folders, and
programs 16
pointer 15
PS/2 port 7
right-clicking 16
scroll wheel 16
selecting screen objects 16
troubleshooting 57
USB port 5, 7
moving
files from old computer 46,
J
jacks
See connections
K
keyboard
buttons 13
cleaning 39
features 13
PS/2 port 7
troubleshooting 57
USB port 5, 7
keys and buttons
application 13, 14
arrow 13, 14
audio playback 13, 14
directional 13, 14
editing 13, 14
function 13, 14
Internet 13
mouse 15
navigation 13, 14
numeric 13, 14
sleep 14
Windows 13, 14
L
label
Microsoft Certificate of
Authenticity 2
product 2
LCD panel
cleaning 39
troubleshooting 57
lights
See indicators
line in jack 7, 8
line out jack 7
47
pointer 16
screen objects 16
settings from old computer
46
multimedia
adjusting volume 17
muting sound 17
M
maintenance
backing up files 45
checking for drive errors
checking hard drive space
cleaning 39, 40
cleaning computer display
cleaning computer screen
cleaning mouse 39
defragmenting 44
N
navigation keys 13, 14
network
jack 10
troubleshooting 53
39
network
jack 7
39
numeric keypad 13, 14
indicator 13, 14
43
41
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www.mpccorp.com
O
S
opening
computer case 22
files 16
folders 16
programs 16
shortcut menu 16
safety
avoiding repetitive strain 9
caring for notebook 38
general precautions 70
guidelines for
troubleshooting 50
posture 9
reducing eye strain 9
setting up computer 9
scanner
installing 19
Scheduled Tasks Wizard 46
screen
troubleshooting 57
screen objects
getting information 16
moving 16
selecting 16
Scroll Lock indicator 13, 14
scroll wheel 16
searching
for files and folders 47
serial port 7
setting up
safety precautions 70
shortcut menus
accessing 16
shortcuts
opening menu 16
shutting down computer 11, 12
side panel
removing 22
replacing 22
sleep button 14
sound
adjusting 17
controls 17
muting 17
speaker jack 7
speakers
configuring 18
Standby mode 3
starting
computer 3, 11
programs 16
surge protector 10
system battery
replacing 33
system board
replacing 34
P
Pad Lock indicator 13, 14
parallel port 7
password 59
peripheral devices 19
Plug and Play devices
IEEE 1394 support for 19
USB support for 19
pointer 15
moving 16
ports
See connections
power
button 3
connector 4
Hibernate mode 3
indicator 3
source problems 10
Standby/Resume 3
troubleshooting 59
turning off computer 11
turning on computer 11
power button 3
printer
default 58
installing 19
parallel port 7
troubleshooting 58
USB port 5, 7
programs
closing unresponsive 12
opening 16
PS/2 port
keyboard 7
mouse 7
R
RAM
See memory
rebooting computer 12
recordable drive 3
locating 3
removing files and folders 42
resetting computer 12
restarting computer 12
Resume mode 3
right-clicking 16
T
technical support 67
telephone support 67
transferring
files from old computer 46,
47
settings from old computer
46
troubleshooting
add-in cards 59
cards 59
CD drive 54
diskette drive 56
DVD drive 54
DVD/CD drive 54
Ethernet network 53
faxes 52
files 56
general guidelines 50
hard drive 55
Internet connection 50, 52
keyboard 57
LCD panel 57
memory card reader 54
modem 51
monitor 57
mouse 57
passwords 59
power 59
printer 58
safety guidelines 50
screen 57
screen area 57
screen resolution 57
technical support 67
telephone support 67
Web site connection speed
51
turning off computer 3, 11, 12
turning on computer 3, 11
U
uninterruptible power supply
(UPS) 10
updating
Windows 40
UPS 10
USB port 5, 7, 19
V
volume
adjusting 17
adjusting modem 53
controls 17
muting 17
troubleshooting 59
W
Windows key 13, 14
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8512560.book Page 78 Monday, January 7, 2008 2:42 PM
Index
Windows Product Key Code 2
Windows Update 40
wired Ethernet
troubleshooting 54
working safely 8
Z
Zip drive 45
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8512560.book Page 80 Monday, January 7, 2008 2:42 PM
MAN PFL6/6.5 HW REF R1 1/08
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