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User Guide
Gas Fired Wall Mounted Condensing Boiler
EcoBlue Advance Heat
13 - 16 - 19 - 25 - 30
Please keep these instructions in a safe place.
If you move house please hand them over to the next occupier.
Model Range
Baxi EcoBlue Advance 13 Heat ErP
G.C.N
o 41 470 34
Baxi EcoBlue Advance 16 Heat ErP
G.C.N
o 41 470 35
Baxi EcoBlue Advance 19 Heat ErP
G.C.N
o 41 470 36
Baxi EcoBlue Advance 25 Heat ErP
G.C.N
o 41 470 37
Baxi EcoBlue Advance 30 Heat ErP
G.C.N
o 41 470 38
Dear Customer,
Thank you for purchasing this appliance.
Please read this manual carefully before using the product and keep it in a safe place for future reference.
In order to ensure continued safe and efficient operation we recommend that the product is regularly maintained. Our Service and
After Sales organization can assist with this.
We hope you will receive many years of satisfactory service.
ISO 9001
FM 00866
0086
© Baxi Heating UK Ltd 2015 All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or stored in any retrieval system of any nature (including in any database), in each case whether electronic, mechanical, recording or otherwise, without the prior written permission of the copyright owner, except for permitted fair dealing under Copyrights, Designs and
Patents Act 1988.
Applications for the copyright owner’s permission to reproduce or make other use of any part of this publication should be made, giving details of the proposed use, to the following address:
The Company Secretary, Baxi Heating UK Limited,
Brooks House, Coventry Road, Warwick. CV34 4LL
Full acknowledgement of author and source must be given.
WARNING: Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages.
The Benchmark Scheme
Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims to improve the standards of installation and commissioning of domestic heating and hot water systems in the UK and to encourage regular servicing to optimise safety, efficiency and performance.
Benchmark is managed and promoted by Heating and Hotwater
Industry Council. For more information visit www.centralheating.co.uk
2 EcoBlue Advance Heat 7219720 - 01 (04/15)
6
7
Contents
1
2
3
4
5
Introduction
1.1
General
1.2
1.3
1.4
1.5
Additional Documentation
Symbols Used
Abbreviations / Glossary
Extent of Liabilities
1.5.1
1.5.2
1.5.3
Manufacturer’s Liability
Installer’s Responsibility
User’s Responsibility
Safety
2.1
2.2
General Safety Instructions
Recommendations
2.2.1
Benchmark Commissioning Checklist
Technical Specifications
3.1
Technical Data
3.1.1
Clearances
Description of the Product
4.1
General Description
4.2
4.3
4.4
4.5
Operating Principle
4.2.1
In Operation
Control Panel Description
4.3.1
User Interaction Controller
4.3.2
Indicator Lights
Standard Delivery
Accessories & Options
4.5.1
Optional Extras
Operation
5.1
Operation Checking Procedure & Basic Fault Identification
5.2
5.3
Shutdown
Frost Protection
Settings
6.1
Setting the Boiler Flow Temperature
Maintenance
7.1
General
7.2
7.3
7.4
7.5
Maintenance Instructions
Filling the System
Venting the System
Draining the System
Contents
16
16
18
18
18
18
19
19
19
20
21
22
9
9
10
10
11
11
12
7
8
8
7
7
6
6
6
6
13
13
14
15
15
15
13
13
14
14
7219720 - 01 (04/15) EcoBlue Advance Heat 3
8
9
10
11
12
13
Contents
Troubleshooting
8.1
Fault Warning & Lock-out Codes
8.2
Fault Finding
Decommissioning
9.1
Decommissioning Procedure
Disposal
10.1
Disposal / Recycling
Environmental
11.1
Energy Saving
11.2
Room Thermostats and Settings
Warranty
12.1
General
12.2
Terms of Warranty
12.2.1
Standard Warranty Terms and Conditions
Appendix
13.1
ErP Information
13.1.1
Product Fiche - Boiler Space Heaters
13.1.2
Package Fiche - Boilers
26
26
26
27
27
27
27
29
29
29
30
23
23
24
25
25
25
25
4 EcoBlue Advance Heat 7219720 - 01 (04/15)
This page is intentionally blank
7219720 - 01 (04/15) EcoBlue Advance Heat 5
1 Introduction
1 Introduction
1.1 General
1.2
Additional Documentation
1.3
Symbols Used
6 EcoBlue Advance Heat
All Gas Safe registered engineers carry an ID card with their licence number and a photograph. You can check your engineer is registered by telephoning 0800 408 5500 or online at www.gassaferegister.co.uk
This manual is intended for the user of the Baxi EcoBlue
Advance Heat boiler. If the appliance is sold or transferred, or if the owner moves leaving the appliance behind you should ensure that the manual is kept with the appliance for consultation by the new owner and their installer.
The appliance is designed as a boiler for use in residential domestic environments on a governed meter supply only. The selection of this boiler is entirely at the owner’s risk. If the appliance is used for purposes other than or in excess of these specifications, the manufacturer will not accept any liability for resulting loss, damage or injury.
The manufacturer will not accept any liability whatsoever for loss, damage or injury arising as a result of failure to observe the instructions for use, maintenance and installation of the appliance.
Various timers, external controls, etc. are available as optional extras. Full details are contained in the relevant sales literature.
In these instructions, various danger levels are employed to draw the user's attention to particular information. In so doing, we wish to safeguard the user's safety, prevent hazards and guarantee correct operation of the appliance.
DANGER
Risk of a dangerous situation causing serious
physical injury.
WARNING
Risk of a dangerous situation causing slight physical
injury.
CAUTION
Risk of material damage.
Signals important information.
Signals a referral to other instructions or other pages
in the instructions.
7219720 - 01 (04/15)
1.4
Abbreviations / Glossary
1.5
Extent of Liabilities
Introduction 1
DHW: Domestic Hot Water
CH: Central Heating
GB: Great Britain
IE: Ireland
BS: British Standard
HHIC: Heating and Hotwater Industry Council
1.5.1. Manufacturer's Liability
Our products are manufactured in compliance with the requirements of the various european applicable Directives.
They are therefore delivered with marking and all relevant documentation. In the interest of customers, we are continuously endeavouring to make improvements in product quality. All the specifications stated in this document are therefore subject to change without notice.
The manufacturer will not accept any liability for loss, damage or injury arising as a result of:-
Failure to abide by the instructions on using the appliance.
Failure to regularly maintain the appliance, or faulty or
inadequate maintenance of the appliance.
Failure to abide by the instructions on installing the
appliance.
This company declares that no substances harmful to health are contained in the appliance or used during appliance manufacture.
The appliance is suitable only for installation in GB and IE and should be installed in accordance with the rules in force, and only used in a suitably ventilated location.
In GB, the installation must be carried out by a Gas Safe
Registered Installer. It must be carried out in accordance with the current and relevant requirements of legislation and guidance.
Where no specific instructions are given, reference should be made to the relevant British Standard Code of Practice.
In IE, the installation must be carried out by a competent person and installed in accordance with the current edition of I.S. 813
‘Domestic Gas Installations’, the current Building Regulations and reference should be made to the current ETCI rules for electrical installation.
Incorrect installation could invalidate the warranty and may lead to prosecution.
7219720 - 01 (04/15) EcoBlue Advance Heat 7
1 Introduction
8 EcoBlue Advance Heat
1.5.2 Installer's Responsibility
The installer is responsible for the installation and initial start up of the appliance. The installer must adhere to the following instructions:
Read and follow the instructions given in the manuals
provided with the appliance.
Carry out installation in compliance with the prevailing
legislation and standards.
Ensure the system is flushed and inhibitor added.
Install the flue/chimney system correctly ensuring it is
operational and complies with prevailing legislation and
standards, regardless of location of the boiler’s installation.
Only the installer should perform the initial start up and carry
out any checks necessary.
Explain the installation to the user.
Complete the Benchmark Commissioning Checklist in the
Installation Manual - this is a condition of the warranty !
Warn the user of the obligation to check the appliance and
maintain it in good working order.
Give all the instruction manuals to the user.
1.5.3. User's Responsibility
To guarantee optimum operation of the installation, you must observe the following instructions:
Read and observe the instructions given in the manuals
supplied with the appliance.
Seek the assistance of a qualified installer for the installation
and initial commissioning.
Ask the installer to explain the installation.
Have the required annual inspection and maintenance
carried out by a qualified installer and ensure the Benchmark
Service Record in the Installation Manual is completed - this
is a condition of the warranty !
Keep the manuals in good condition and near to the
appliance.
This appliance must not be used by people with a lack of experience or knowledge, unless they are supervised by someone familiar with the appliance or if they have been instructed on how to operate the appliance correctly. Do not allow children to operate or play with the appliance.
7219720 - 01 (04/15)
Safety 2
2 Safety
2.1
General Safety Instructions
7219720 - 01 (04/15)
DANGER
If you smell gas:
1. Turn off the gas supply at the meter
2. Open windows and doors in the hazardous area
3. Do not operate light switches
4. Do not operate any electrical equipment
5. Do not use a telephone in the hazardous area
6. Extinguish any naked flame and do not smoke
7. Warn any other occupants and vacate the
premises
8. Telephone the National Gas Emergency Service
on:- 0800 111 999
The boiler can be isolated at the gas valve under the
appliance by turning the tap through 90° ( 1 /
4 turn).
For advice please contact your Installer, Annual
Service Provider or Baxi Customer Support - The
Service Division of Baxi. You can contact Baxi
Customer Support on telephone number 0344 871 1525.
When contacting Baxi Customer Support it will be useful
to have the ‘Benchmark Checklist’ at the back of the
Installation & Service Manual to hand as it includes details
relevant to the boiler and installation.
WARNING
Do not touch flue/chimney pipes. Depending on the settings of the appliance, the temperature of flue/chimney pipes may exceed 60 °C.
Do not touch radiators for long periods. Depending on the settings of the appliance, the temperature of radiators may reach 85 °C.
Take precautions with domestic hot water. Depending on the settings of the appliance, domestic hot water temperature may reach 65 °C.
CAUTION
Do not neglect to service the appliance. Contact a qualified professional or take out a maintenance contract for the annual servicing of the appliance.
EcoBlue Advance Heat 9
2 Safety
2.2
Recommendations
CAUTION
Only qualified professionals are authorised to work on the appliance and the installation.
For sealed systems regularly check the water
pressure in the system (recommended pressure is
1.5 bar). Your installer will advise on the method of
repressurising if required.
Keep the appliance accessible at all times.
Do not remove or cover the serial number label
affixed to the slide-out flap at the boiler lower left.
It must remain legible throughout the
lifetime of the appliance.
2.2.1 Benchmark Commissioning Checklist
1. Please ensure that the installer has fully completed the
Benchmark Checklist on the inside back pages of the installation instructions supplied with the product and that you have signed it to say that you have received a full and clear explanation of its operation. The installer is legally required to complete a commissioning checklist as a means of complying with the appropriate Building Regulations (England and Wales).
2. All installations must be notified, by the installer, to Local Area
Building Control either directly or through a Competent Persons
Scheme. A Building Regulations Compliance Certificate will then be issued to the customer who should, on receipt, write the
Notification Number on the Benchmark Checklist.
3. This product should be serviced annually to optimise its safety, efficiency and performance. The service engineer should complete the relevant section of the Benchmark Service Record in the Installation & Service manual after each service.
4. The completed Benchmark Checklist & proof of annual servicing (where applicable) will be required in the event of any warranty work.
See Section 12 for warranty information.
10 EcoBlue Advance Heat 7219720 - 01 (04/15)
Technical Specifications 3
3 Technical Specifications
3.1
Technical Data
NOTE: All data in this section are nominal values and subject to normal production tolerances.
Flow Temperature (adjustable)
30° C to 80° C (± 5° C)
Outercase Dimensions
Overall Height
Inc Flue Elbow
- 790mm
Casing Height - 625mm
Casing Width - 370mm
Casing Depth - 280mm
Clearances
Both Sides 5mm Min
Above Casing
(Top Flue)
190mm Min
Above Casing
(Rear Flue)
35mm Min
Below Casing
(in Cupboard)
35mm Min
Below Casing 120mm Min
Front (For Servicing) 800mm Min
Front (In Operation) 5mm Min
Ventilation of Compartment
Where the boiler is installed in a cupboard or compartment, no air vents are required for cooling purposes providing that the minimum dimensions above are maintained.
Electrical Supply 230V~ 50Hz
(Appliance must be connected to an
earthed supply)
Power Consumption
13 model 17W
16 model 20W
19 model 23W
25 model 33W
30 model 44W
External Fuse Rating 3A
7219720 - 01 (04/15) EcoBlue Advance Heat 11
3 Technical Specifications
3.1.1. Clearances
1. A flat vertical area is required for the installation of the boiler.
2. These dimensions include the necessary clearances around the boiler for case removal, spanner access and air movement
(Figs. 1 & 2). Additional clearances may be required for the passage of pipes around local obstructions such as joists running parallel to the front face of the boiler.
5mm Min 370mm
5mm Min
190 mm
At least
1.5°
Fig. 1
At least
1.5°
Fig. 2
12 EcoBlue Advance Heat
800mm Min
For Servicing
Purposes
625mm
270mm
5mm Min
In Operation
5mm Min 370mm
800mm Min
For Servicing
Purposes
5mm Min
35mm Min in Cupboard
120mm Min
625mm
35mm Min* in cupboard (cut-outs required for pipework)
85mm Min* below ceiling (allows access to compression fittings on pipe)
5mm Min
In Operation
35mm Min in Cupboard
120mm Min
7219720 - 01 (04/15)
Description of the Product 4
4 Description of the Product
4.1
General Description
Information
Label
1. The Baxi EcoBlue Advance Heat is a wall mounted condensing boiler which is room sealed and fan assisted, and will serve central heating and stored domestic hot water
2. The boiler will be one of the following outputs:-
13 kW
16 kW
19 kW
25 kW
30 kW
3. The boiler is factory set for use only on Natural Gas (G20).
4. The boiler model, serial number and Gas Council number are shown on the information label under the boiler (Fig. 3). This is for user reference.
Slide
Forward
4.2
Operating Principle
Fig. 3
4.2.1 In Operation
1. Whilst the boiler is in operation cooled flue gases are discharged through the flue gas discharge pipe. This may appear as a cloud of steam which is normal.
2. Condensed water is discharged from the boiler heat exchanger into a pipe (the condensate drain). This pipe must never be altered or re-routed except by a qualified professional.
7219720 - 01 (04/15) EcoBlue Advance Heat 13
4 Description of the Product
4.3
Control Panel Description
Fig. 4
Fig. 5
Normal Operation - The green light remains on for around seven seconds and then extinguishes briefly, repeating the sequence whilst the boiler is operating.
The symbol indicates the Status Light ON.
LED
ON
LED
OFF
Fig. 6
Light ON (approx. 7 sec.)
1 flash OFF
Time
1 flash OFF
Upper Horizontal Line = Light ON
Lower Horizontal Line = Light OFF
Time
14 EcoBlue Advance Heat
4.3.1 User Interaction Controller (Fig. 4)
Key to symbols:-
Heating Water Temperature
Sweep Key and Status Signals
Reset button and On/Off Signal
1. The User Interaction Controller has 2 illuminating push buttons which provide information about the operating condition of the boiler.
2. The RESET button illuminates green when the boiler receives a demand for CH or DHW.
3. The button can flash orange, green or red and at different frequencies.
4. The User Interaction Controller also has one rotary knob. The
rotary knob is used to set the maximum flow temperature of the heating water.
5. The temperature selected by the rotary knob must be set to a higher temperature than the cylinder thermostat to achieve the required hot water demand.
4.3.2 Indicator Lights (Fig. 5)
The colour of the status light on the boiler control panel and the number of times that it flashes indicates whether the boiler is working normally, has a problem or requires servicing.
See Section 8.1. for details of the fault conditions.
Boiler Operating The light will flash orange at EVERY heating demand. The number of flashes will correspond with the heat output of the boiler. This is normal and does not indicate a fault condition. During normal running illuminates green and blinks off momentarily every seven seconds approximately to show the boiler is running normally and supplying heat (Fig. 6).
Error When flashing green light indicates that the boiler has detected a problem, and is attempting to resolve it. If it does not succeed the boiler will go into fault mode and display a red light.
Defect When flashing red light indicates that the boiler has a fault. Press the RESET button for a minimum of 5 seconds to try and clear the fault condition.
A lock-out condition can be re-set up to 5 times within one hour using the reset button. Any fault that occurs repeatedly should be fully investigated and appropriate remedial actions taken by your installer or Baxi Customer Support.
If there is a continuous red light, contact your installer or Baxi
Customer Support
The lights will be OFF when there is no demand for heat.
7219720 - 01 (04/15)
4.4
Standard Delivery
4.5
Accessories & Options
Description of the Product 4
1. The literature pack contains:
Literature pack
• Installation & Servicing Manual
(including ‘benchmark’)
• User Guide Instructions
• Flue Accessories & Fitting Guide
• Registration Card
• Fernox Leaflet
• Wall Template
• Product Leaflet
• Package Leaflet
4.5.1 Optional Extras
1. Various items are available as optional extras.
Flue Accessories (elbows, extensions, clamps etc.)
(refer to the Flue Accessories & Fitting Guide supplied
in the literature pack.)
Remote relief valve kit
1M Condensate Drain Pipe ‘Trace Heating’ Element
2M Condensate Drain Pipe ‘Trace Heating’ Element
3M Condensate Drain Pipe ‘Trace Heating’ Element
5M Condensate Drain Pipe ‘Trace Heating’ Element
Any of the above MUST be fitted ONLY by a qualified competent person. Further details can be found in the relevant sales literature and at www.baxi.co.uk
7219720 - 01 (04/15) EcoBlue Advance Heat 15
5 Operation
5 Operation
5.1
Operation Checking Procedure & Basic Fault Identification
START
Make sure the gas supply is turned ON and check if other gas appliances are operating (e.g. fire, cooker). If the property has a prepayment meter ensure it has sufficient credit.
NO
If no gas, consult your supplier.
YES
Typical examples of external timer
Is the Timer ON and calling for heat ?
10
11
12
1
7
NO
6
5
2
CH ON CH OFF
YES
Is the Room Thermostat (if fitted) set high enough ?
NO
5
10
15
20
25
Turn Room Thermostat to maximum setting (typical example shown)
Ensure timer is set for Central
Heating ON (see any instructions supplied with timer)
5
10
15
20
25
NO
Boiler fails to light ?
NO
Press the Reset Button
If boiler will not light.
CONTACT
YOUR
INSTALLER OR
SERVICE
ENGINEER.
Reset Button
16 EcoBlue Advance Heat 7219720 - 01 (04/15)
Operation 5
YES
Is there electricity to the boiler ?
YES
NO
Check the fused spur to the boiler is in the on position.
Switch on.
NO
YES
Ignition Spark will commence
YES
Boiler flame established
(Both lights are on)
If the boiler fails to operate. Contact your
Installer.
Chimney Sweep /On
Button /Light
Reset
Button/Light
YES
Boiler operating satisfactorily.
NO
If you don’t know what you need to do to get the boiler to light, or need help with the system and controls, contact your installer as soon as possible
7219720 - 01 (04/15) EcoBlue Advance Heat 17
5 Operation / Settings
5.2
Shutdown
5.3
Frost Protection
1. If it is anticipated that the boiler will not be used for a long period or the property is to be unoccupied it is recommended that the system is drained if the electricity & gas supplies are to be turned off. Your installer will be able to offer advice.
1. To prevent radiators and the system from freezing in rooms where there is a risk of frost (e.g. a garage or storage room), a frost thermostat can be connected to the system
6 Settings
6.1
Setting the Boiler Flow Temperature
To increase or decrease the boiler temperature:-
1. Turn the rotary knob to the right (Fig. 7) to increase the boiler temperature.
2. Turn the rotary knob to the left (Fig. 7) to decrease the boiler temperature.
3. To achieve the required domestic hot water temperature the rotary knob must be set to a higher temperature than that selected on the cylinder thermostat.
Rotary Knob - Boiler
Temperature Adjustment
+
-
Fig. 7
18 EcoBlue Advance Heat 7219720 - 01 (04/15)
Maintenance 7
7 Maintenance
7.1
General
7.2
Maintenance Instructions
1. The boiler does not require any special maintenance.
However, the boiler must be serviced annually in accordance with the Installation and Service Manual and the relevant section of the Benchmark Service Record completed in order to maintain the warranty.
Taking out a maintenance contract is recommended.
CAUTION
Maintenance operations must be performed by a
qualified competent person.
Use only genuine spare parts.
2. The painted panels should be wiped with a damp cloth and then dried completely. DO NOT USE ABRASIVE CLEANING
AGENTS.
1. The central heating system should be checked regularly.
Proceed as follows:
For Sealed Systems
If the water pressure is lower than 0.7 bar, the water must be topped up. If necessary: top up the CH system
(recommended water pressure between 1 and 2 bar).
• Check radiators for leaks and (especially in damp areas) for rust.
• Open and close the radiator valves several times a year to ensure they can still be rotated.
• Only clean the outside of the boiler with a damp cloth. Do not use abrasive cleaning agents.
CAUTION
Only a qualified installer may clean the inside of the
boiler.
7219720 - 01 (04/15) EcoBlue Advance Heat 19
7 Maintenance
7.3
Filling the System
The boiler will be installed on either an open-vented or sealed
(pressurised) heating system. If you are unsure which type of system you have consult your installer.
Sealed systems may require periodic re-pressurisation. If this is required on a regular basis a fault or leak is indicated. Seek advice from your installer.
20 EcoBlue Advance Heat 7219720 - 01 (04/15)
7.4
Venting the System
1
2
10
4
3
1
2
4
A
6
5
C
B
7
Maintenance 7
If any air is present in the appliance or system it must be removed in order to prevent nuisance noises that may occur during operation. The boiler has an inbuilt auto air vent to aid the removal of air and is supplied in the open position. Proceed as follows:
1. Open the valves of all the radiators connected to the
system.
2. Set the room thermostat to the highest possible
temperature and any timers to ‘ON’.
3. Wait until the radiators are warm.
4. Switch off the boiler.
5. Vent the radiators. Work from the lowest radiator in the
property.
6. Open the bleed vent with the key, keeping a cloth
pressed against the vent.
7. Wait until water comes out of the bleed vent and then
close.
WARNING
The CH water in the radiators will still be hot.
8. Switch the boiler on.
9. After venting, if the system is of the sealed (pressurised)
type check that the water pressure is still adequate.
For sealed systems - if the water pressure is lower than
0.7 bar, the water must be topped up (recommended
water pressure between 1.0 and 1.5 bar when the
system is cold).
10. Reset the room thermostat to the desired temperature..
7219720 - 01 (04/15) EcoBlue Advance Heat 21
7 Maintenance
7.5
Draining the System
1
2
3
1
2
4
5
It may be necessary to drain the CH system if radiators need to be replaced or removed, if there is a major water leak or if there is a risk of freezing. Proceed as follows:
1. Open the valves of all the radiators connected to the
system.
2. Switch off or disconnect the boiler’s electrical isolation point.
3. Wait until all the radiators are cold.
4. Connect a drain hose to the lowest draining point. Place the
end of the hose in a drain or at a place where drained
water will not cause any damage.
5. Open the CH system drain valve. Drain the system.
WARNING
The CH water may still be hot.
6. When water stops flowing from the draining point, close the
draining valve.
See Section 7.4 Venting the system. If in doubt seek advice from your installer.
After draining the concentration of system corrosion
inhibitor and anti-freeze may become excessively diluted -
seek advice from your installer.
4
22 EcoBlue Advance Heat 7219720 - 01 (04/15)
Troubleshooting 8
8 Troubleshooting
8.1
Fault Warning & Lock-out Codes
No. of
Flashes
1
2
3
4
5
6
Green Light
Flashing
Red Light
Flashing
Temperature
Protection
Shutdown
Input
Flame
Loss
Communication
Fault
Parameter
Fault
Sensor
Error
High Temperature
Protection
Ignition
Fault
Fan
Fault
Parameter
Fault
Miscellaneous Miscellaneous
1. The colour of the status light on the boiler control panel and the number of times that it flashes indicates whether the boiler is working normally, has a problem or requires servicing.
Fault - Warning When flashing green light indicates that the boiler has detected a problem, and is attempting to resolve it. If it does not succeed the boiler will go into lock-out mode and will display a red light.
Fault - Lock-out When flashing red light indicates that the boiler has a fault and has locked out. Press the RESET button for a minimum of 5 seconds to try and clear the fault condition.
2. A lock-out condition can be re-set up to 5 times within one hour using the reset button. Any fault that repeats regularly should be fully investigated and appropriate remedial actions taken by your
Installer, Annual Service Provider or Baxi Customer Support -
The Service Division of Baxi.
3. If there is a continuous red light, contact your Installer, Annual
Service Provider or Baxi Customer Support - The Service
Division of Baxi, and inform them of the fault code displayed.
4. You can contact Baxi Customer Support on 0344 871 1525.
When contacting Baxi Customer Support it will be useful to have the ‘Benchmark Checklist’ at the back of the Installation &
Service Manual to hand as it includes details relevant to the boiler and installation.
LED
ON
LED
OFF
LED
ON
LED
OFF
LED
ON
LED
OFF
LED
ON
LED
OFF
LED
ON
LED
OFF
LED
ON
LED
OFF
The symbol indicates the flashing Status Light.
1 flash
Time
1 flash
Time
2 rapid flashes
Time
2 rapid flashes
Time
3 rapid flashes
Time
3 rapid flashes
Time
4 rapid flashes
Time
4 rapid flashes
5 rapid flashes
Time
5 rapid flashes
6 rapid flashes
Time
6 rapid flashes
Upper Horizontal Line = Light ON
Lower Horizontal Line = Light OFF
Time
Time
Time
LED
ON
LED
OFF
Normal Operation
The symbol indicates the Status Light ON.
Light ON (approx. 7 sec.)
1 flash OFF
Time
1 flash OFF
Upper Horizontal Line = Light ON
Lower Horizontal Line = Light OFF
Time
7219720 - 01 (04/15) EcoBlue Advance Heat 23
8 Troubleshooting
8.2
Fault Finding
1. If the boiler is not working, check section 5.1 Operation Checking Procedure & Basic Fault
Identification or the fault finding table. Contact your Installer.
Problem
There is no domestic hot water and/or the radiators are cold.
The boiler is not working.
Possible Causes
Check that the boiler is being supplied with power
(all controls set to ON).
Check the fuses and the switches.
If possible check whether the gas cock is properly open.
If the property has a prepayment meter ensure it has sufficient credit.
Check if the Fault - Lock-out is illuminated. See
Section 8.1 to reset.
The domestic hot water is not hot enough.
The boiler temperature setting is below the cylinder thermostat setting.
The radiators are not hot enough.
The radiator valves are not open.
The temperature set point for the heating is too low (check boiler & room thermostat).
24 EcoBlue Advance Heat 7219720 - 01 (04/15)
Decommissioning / Disposal 9 / 10
9 Decommissioning
9.1
Decommissioning Procedure
CAUTION
Only qualified professionals are authorised to
work on the appliance and system to decommission.
1. If your the boiler needs to be decommissioned either temporarily or permanently the following should be performed:
• Switch off the boiler.
• Switch off the boiler’s electrical connection.
• Close the boiler gas valve.
• Drain the CH system.
Seek the advice of your installer.
10 Disposal
10.1 Disposal / Recycling
WARNING
Removal and disposal of the boiler must be carried
out by a qualified installer in accordance with local
and national regulations.
7219720 - 01 (04/15) EcoBlue Advance Heat 25
11 Environmental
11 Environmental
11.1
Energy Saving
11.2
Room Thermostats and Settings
Tips on saving energy:
Do not cover radiators. Do not hang curtains in front of
radiators.
Install reflective panels behind the radiators to prevent heat
losses.
Insulate the pipes in rooms that are not heated (cellars and
lofts).
Install loft insulation & double glazing.
Use draught excluders where necessary.
Upgrade any older external controls.
Turn down room thermostats by 1°C
Turn off radiators in rooms not in use.
Do not run hot (or cold) water pointlessly.
Fit a water-saving shower head to save up to 40 % energy.
Take showers rather than baths. A bath consumes twice as
much water and energy.
Various models of room thermostats are available. The thermostat type and setting affect the total energy consumption.
A few tips:
Fully opening or closing thermostatic radiator valves result in unwanted temperature fluctuations. Turn the thermostat knob or valve higher or lower in small steps.
Lower the thermostat to approximately 20°C. This reduces heating costs and energy consumption.
When rooms are to be aired, lower the thermostat well in advance.
When setting thermostats or programmers take account of days when nobody will be in and of holidays.
26 EcoBlue Advance Heat 7219720 - 01 (04/15)
12 Warranty
12.1 General
12.2 Terms of Warranty
Warranty 12
To make sure your boiler warranty is activated and maintained, it is essential that the:
1. Benchmark checklist is completed by your installer
2. Warranty is registered with Baxi
3. Boiler has an annual service
Please note that failure to adhere to terms and conditions will make your warranty invalid.
12.2.1 Standard Warranty Terms and Conditions
Warranty Registration, Service & Repair
For full terms and conditions, visit www.baxi.co.uk/terms.
Benchmark Checklist
The Benchmark Checklist will be completed by your installer and records that the boiler has been installed and commissioned correctly. It can be found at the back of the installation and service manual and should be kept in a safe place for the life of the boiler. We will check that the Benchmark Checklist has been completed on an in-warranty visit.
Ways to register your warranty
If your boiler is eligible for an extended warranty, your installer may register the product on your behalf and provide you with the relevant documentation. Please check with your installer.
Should this not be the case, you can register your warranty online at www.baxi.co.uk/registration
7219720 - 01 (04/15) EcoBlue Advance Heat 27
12 Warranty
Information
Label
Slide
Forward
Annual Service
A service must be completed every 12 months from the date of installation to maintain your warranty.
This service must be completed by one of the following:
• A Gas Safe registered installer/engineer
• Baxi Customer Support; call us 0344 871 1525
Please make sure that your engineer has logged the service information at the back of the installation and service manual.
You will be asked for your service history on any in-warranty repair visit.
If you experience a problem with your boiler
For any in or out of warranty repair, Baxi Customer Support is on hand to help you. Call our award-winning team to arrange for one of our nationwide team of Gas Safe registered engineers to visit.
If your product is in warranty, everything is free of charge, subject to our warranty terms and conditions. If it is out of warranty, we can still help and offer a range of options you can choose from to suit your needs.
Contact Baxi Customer Support 0344 871 1525
Opening hours
Monday - Friday, 8.00am - 6.00pm
Weekends and Bank Holidays, 8.30am - 2.00pm
Please note calls may be recorded for training and monitoring purposes.
When contacting Baxi Customer Support, please have the following information to hand:
• Boiler serial number. This can be found on the
appliance.
• Proof of purchase if you do not have the boiler serial
number.
Please note that for in-warranty repairs, our engineers will ask to see your service history record, completed Benchmark
Checklist and details of your installer. These can all be found in the installation and user manual.
28 EcoBlue Advance Heat 7219720 - 01 (04/15)
Appendix 13
13 Appendix
13.1 ErP Information
13.1.1. Product Fiche - Boiler Space Heaters
Product fiche for boiler space heaters
Baxi EcoBlue Advance Heat ErP
Seasonal space heating energy efficiency class
Rated heat output
(Prated or Psup)
Seasonal space heating energy efficiency
Annual energy consumption
Sound power level L
WA
indoors kW
% kWh
GJ dB
13
A
13
93
11183
40
32
16
A
16
93
13764
50
33
19
A
19
93
16344
59
34
25
A
25
93
21506
77
37
30
A
30
93
25807
93
41
See
For specific precautions about assembling, installing and maintaining,
consult the relevant section as detailed on the Contents page.
7219720 - 01 (04/15) EcoBlue Advance Heat 29
13 Appendix
13.1.2. Package Fiche - Boilers
Package fiche for boilers indicating the space heating energy efficiency of the package
S e a s o n a l s p a c e h e a t i n g e n e r g y e f fi c i e n c y o f b o i l e r
T e m p e r a t u r e c o n t r o l
f r o m fi c h e o f t e m p e r a t u r e c o n t r o l
C l a s s I = 1 % , C l a s s I I = 2 % , C l a s s I I I = 1 .
5 % ,
Class IV = 2%, Class V = 3%, Class VI = 4%,
Class VII = 3.5%, Class VIII = 5%
+
S u p p l e m e n t a r y b o i l e r
f r o m fi c h e o f b o li e r
S e a s o n a l s p a c e h e a t i n g e n e r g y e f fi c i e n c y ( i n % )
S o l a r c o n t r i b u t i o n A N D S u p p l e m e n t a r y h e a t p u m p
s e l e c t s m a ll e r v a l u e
4
( - ‘I’ ) x 0.1 = ±
S o l a r c o n t r i b u t i o n
f r o m fi c h e o f s o l a r d e v i c e
C o ll e c t o r s i z e ( i n m ² ) T a n k v o l u m e ( i n m ³ ) C o
%) ll e c t o r e f fi c i e n c y ( i n
(1)
T a n k r a t i n g
A* = 0.95, A = 0.91,
B = 0.86, C = 0.83,
D - G = 0.81
(‘III’ x + ‘IV’ x ) x 0.9 x ( /100) x = +
( 1 ) I f t a n k r a t i n g i s a b o v e A , u s e 0 .
9 5
S u p p l e m e n t a r y h e a t p u m p
f r o m fi c h e o f h e a t p u m p
S e a s o n a l s p a c e h e a t i n g e n e r g y e f fi c i e n c y ( i n % )
( - ‘I’ ) x ‘II’ = +
5
‘I’
1
2
3
4
5
6
%
%
%
%
%
%
S e a s o n a l s p a c e h e a t i n g e n e r g y e f fi c i e n c y o f p a c k a g e
7
%
S e a s o n a l s p a c e h e a t i n g e n e r g y e f fi c i e n c y c l a s s o f p a c k a g e
A
+
A
++
A
+++
G
<30%
F E D C B A
B o i l e r a n d s u p p l e m e n t a r y h e a t p u m p i n s t a l l e d w i t h l o w t e m p e r a t u r e h e a t e m i t t e r s a t 3 5 ° C ?
f r o m fi c h e o f h e a t p u m p
7
+ (50 x ‘II’) = %
30
T h e e n e r g y e f fi c i e n c y o f t h e p a c k a g e o f p r o d u c t s p r o v i d e d f o r i n t h i s fi c h e m a y n o t c o r r e s p o n d t o i t s a c t u a l e n e r g y e f fi c i e n c y o n c e i n s t a in a building, as this effi ciency is infl uenced by further factors such as heat loss in the distribution system and the dimensioning of the ll e d products in relation to building size and characteristics.
AD-3000743-01
I
II
The value of the seasonal space heating energy efficiency of the preferential space heater, expressed in %.
The factor for weighting the heat output of preferential and supple mentary heaters of a package as set out in the following table.
EcoBlue Advance Heat 7219720 - 01 (04/15)
Appendix
13.1.2. Package Fiche - Boilers (cont)
13
The value of the mathematical expression: 294/(11 ʷ Prated), whereby ‘Prated’ is related to the preferential space heater.
The value of the mathematical expression 115/(11 ʷ Prated), whereby ‘Prated’ is related to the preferential space heater.
Weighting of boilers
Psup / (Prated + Psup)
(1)(2)
0
0.1
0.2
II, package without hot water storage tank II, package with hot water storage tank
0
0.3
0.55
0
0.37
0.70
0.3
0.4
0.5
0.6
0.75
0.85
0.95
0.98
0.85
0.94
0.98
1.00
≥ 0.7
1.00
1.00
(1) The intermediate values are calculated by linear interpolation between the two adjacent values.
(2) Prated is related to the preferential space heater or combination heater.
Package efficiency
Baxi EcoBlue Advance Heat ErP
Temperature control X
Temperature control Y
%
%
13 16 19 25 30
7219720 - 01 (04/15) EcoBlue Advance Heat 31
Baxi Customer Support
0344 871 1525
Opening hours
Monday - Friday, 8.00am-6.00pm
Weekends and Bank Holidays, 8.30am-2.00pm
Please note calls may be recorded for training and monitoring purposes
baxi.co.uk
Register now to activate your warranty:
www.baxi.co.uk/registration
For the warranty to be maintained, please make sure...
1
2
3
Benchmark checklist is completed
Warranty is registered with Baxi
The boiler has an annual service
For full terms and conditions, visit www.baxi.co.uk/terms. Failure to adhere to terms and conditions will void your manufacturer’s warranty.
Baxi
Brooks House,
Coventry Road,
Warwick, CV34 4LL
Please ensure the boiler is installed in accordance with these installation instructions and that you adhere to the Building Regulations.
e&oe
All descriptions and illustrations provided in this document have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet. All goods are sold subject to our standard Conditions of Sale which are available on request.
7219720 - 01 (04/15)
0086
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