Quick Start Guide: Cisco Wireless Control System for Microsoft Windows

Quick Start Guide: Cisco Wireless Control System for Microsoft Windows
Quick Start Guide: Cisco Wireless Control
System for Microsoft Windows
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Text Part Number: OL-8459-01
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Quick Start Guide: Cisco Wireless Control System for Microsoft Windows
© 2005 Cisco Systems, Inc. All rights reserved.
CONTENTS
Preface
v
Organization
v
Conventions
v
Obtaining Documentation vi
Cisco.com vi
Documentation DVD vi
Ordering Documentation vii
Documentation Feedback vii
Cisco Product Security Overview vii
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance viii
Cisco Technical Support Website viii
Submitting a Service Request ix
Definitions of Service Request Severity
ix
Obtaining Additional Publications and Information
Installation and Configuration
viii
x
1
Prerequisites 2
System Requirements 2
Backing Up the Cisco WCS Database 3
Restoring the Cisco WCS Database 3
Uninstalling Cisco WCS 4
Installing Cisco WCS
5
Starting and Stopping the Cisco WCS 10
Starting Cisco WCS 10
Verifying the Status of Cisco WCS 11
Stopping Cisco WCS 11
Starting and Stopping a Cisco WCS User Interface
Stopping a Cisco WCS User Interface 12
Where to go From Here
11
13
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Contents
Quick Start Guide: Cisco Wireless Control System for Microsoft Windows
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Preface
This guide assists you in the installation of Cisco Wireless Control System (Cisco WCS) on a Microsoft
Windows workstation to create a Cisco WCS Server. To install the Cisco WCS on a Linux workstation,
refer to the Quick Start Guide: Cisco Wireless Control System for Linux.
Organization
This guide is organized into the following sections:
•
“Prerequisites” lists the things that you should have completed before installing Cisco WCS.
•
“System Requirements” describes the basic hardware and software requirements.
•
“Backing Up the Cisco WCS Database” describes how to make a backup of your database.
•
“Restoring the Cisco WCS Database” explains how to restore your database.
•
“Uninstalling Cisco WCS” describes how to uninstall Cisco WCS.
•
“Installing Cisco WCS” describes how to install Cisco WCS.
•
“Starting and Stopping the Cisco WCS” describes how to start and stop Cisco WCS when it is
installed as an application or service.
•
“Starting and Stopping a Cisco WCS User Interface” describes how to start and stop a Cisco WCS
user interface.
Conventions
Interactive examples use these conventions:
•
Terminal sessions and system displays are in screen font.
•
Information you enter is in boldface screen font.
•
Nonprinting characters, such as passwords or tabs, are in angle brackets (< >).
Notes, cautions, and timesavers use these conventions and symbols:
Tip
Means the following will help you solve a problem. The tips information might not be troubleshooting
or even an action, but could be useful information.
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Preface
Obtaining Documentation
Note
Means reader take note. Notes contain helpful suggestions or references to materials not contained in
this manual.
Caution
Means reader be careful. In this situation, you might do something that could result equipment damage
or loss of data.
Warning
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which
may have shipped with your product. The Documentation DVD is updated regularly and may be more
current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
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Preface
Obtaining Documentation
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to [email protected]
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
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Preface
Obtaining Technical Assistance
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
Tip
•
Emergencies —[email protected]
•
Nonemergencies —[email protected]
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with
PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Preface
Obtaining Technical Assistance
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web
or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by
clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification
Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under
Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for
certain products, by copying and pasting show command output. Search results show an illustration of your
product with the serial number label location highlighted. Locate the serial number label on your product and
record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
•
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations.
You and Cisco will commit all necessary resources around the clock to resolve the situation.
•
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of
your business operation are negatively affected by inadequate performance of Cisco products. You
and Cisco will commit full-time resources during normal business hours to resolve the situation.
•
Severity 3 (S3)—Operational performance of your network is impaired, but most business
operations remain functional. You and Cisco will commit resources during normal business hours
to restore service to satisfactory levels.
•
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation,
or configuration. There is little or no effect on your business operations.
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Preface
Obtaining Additional Publications and Information
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com
•
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
http://www.cisco.com/packet
•
iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies
learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•
World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html
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Installation and Configuration
The Cisco WCS is part of the innovative Cisco Wireless LAN Solution.
•
It maintains the Cisco wireless LAN solution configuration, which includes controllers, access
points, and location appliances.
•
It enables Cisco WCS system administrators to assign logins, passwords, and privileges for all Cisco
WCS operators, and to set times for periodic system tasks.
•
It enables Cisco WCS operators to use a web browser on any connected workstation to access Cisco
WCS configuration, monitoring, and administrative functions. The Cisco WCS operators can also
add, change, and delete Cisco wireless LAN solution components and configurations in the Cisco
WCS database, depending on privilege level.
The Cisco WCS can be run either as a normal Windows application, or it can be installed as a service
that operates in the background and resumes operating after a reboot.
The Cisco WCS needs the following communication ports to be available on the Cisco WCS Server
system:
Table 1
Cisco WCS Server Ports Information
Port Name
Port Number
Rmi
1299
Http
80 (can be changed during installation)
Https
443 (can be changed during installation)
WebContainer
8009
Database
1315
HttpConnector
8456
HttpConnectorRedirect
8457
TomcatShutdown
8005
TFTP
69
FTP
21
WCS Data
2000
Traps
169
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Installation and Configuration
Prerequisites
Prerequisites
Before installing the Cisco WCS ensure that you have completed the following:
•
Ensured that you meet the necessary hardware and software requirements as listed in “System
Requirements for Cisco WCS.”
•
Updated your system with the necessary critical updates and service packs from Windows Update
site.
Refer to the latest release notes for information on the service packs and patches required for
correct operation of Cisco WCS.
Note
•
Made a backup of the existing Cisco WCS database. For more information, refer to “Backing Up the
Cisco WCS Database.”
•
Uninstalled the older version of the Cisco WCS. Refer to “Uninstalling Cisco WCS.”
System Requirements
The following table describes the system requirements for Cisco WCS.
Table 2
System Requirements for Cisco WCS
Requirement Type
System Hardware
Minimum Requirement
•
IBM PC- compatible computer with 2.4-GHz Intel
Pentium processor if you have up to 500 access
points in your network.
•
IBM PC- compatible computer with 2.4-GHz dual
processors if you have more than 500 access points
in your network.
•
1 GB if you have up to 500 access points in your
network.
•
2 GB if you have more than 500 access points in your
network.
Available drive space
•
20 GB
Operating System Software
•
Microsoft Windows 2000 Service Pack 4 or later.
•
Microsoft Windows 2003 Service Pack 1 or later.
•
Internet Explorer 6.0 or later.
Memory
Additional Software
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Prerequisites
Backing Up the Cisco WCS Database
Before uninstalling Cisco WCS, it is very important that you back up the existing Cisco WCS database.
Backing it up saves the configuration data in a directory that can be restored later when you install Cisco
WCS.
To back up the Cisco WCS database, follow these steps:
Step 1
On the Cisco WCS server, create a backup directory with no spaces in the name, such as
C:\WCS32_Backup\.
Step 2
Select Start > Programs > Wireless Control System > Backup. The backup script opens the DBAdmin
window and Enter Information window.
Step 3
In the Enter Information window, enter the full path of the backup directory you created above and click
OK.
The backup database script creates subdirectories in the C:\WCS32_Backup\ directory and backs up the
Cisco WCS database and the floor plan, building, and area maps to the C:\WCS32_Backup\conf and
C:\WCS32_Backup\mapimages directories.
Note
Step 4
Make sure the directory name does not contain any spaces because the backup script generates
error messages in such cases.
When the DBAdmin window displays the Backup Succeeded. Backup database done. message, click
Close.
Restoring the Cisco WCS Database
Note
You must shut down the WCS server before restoring the database.
To restore the Cisco WCS database, follow these steps:
Step 1
In Windows, select Start > Programs > Wireless Control System > Restore. The DBAdmin and Enter
Information windows open.
Step 2
In the Enter Information window, enter the full path of the backup directory you had created and click
OK.
The restore database script restores the Cisco WCS database and the floor plan, building, and area maps
to the new Cisco WCS installation.
Step 3
When the DBAdmin window displays the Restore Succeeded. message, click Close.
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Installation and Configuration
Prerequisites
Note
If you receive an error message during the restoration process, scroll down the window to find
the error. Normally, the only reason a restoration process halts is because an incorrect directory
has been specified; if this is the case, repeat this procedure by specifying the correct directory
to complete the restoration process.
Uninstalling Cisco WCS
To uninstall Cisco WCS, follow these steps:
Step 1
Caution
Close all existing Cisco WCS user interface sessions.
When you stop Cisco WCS, all active Cisco WCS User Interface sessions stop functioning.
Step 2
Select Start > Programs > Wireless Control System > StopWCS to stop Cisco WCS.
Step 3
Select Start > Programs > Wireless Control System > Uninstall WCS to begin the uninstallation
process.
When the Uninstall Wireless Control System window displays the program uninstalled message, click
Done. If any part of the C:\Program Files\WCS32 folder remains on the hard drive, manually delete the
folder and all its contents.
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Installation and Configuration
Installing Cisco WCS
Installing Cisco WCS
This section describes how to install Cisco WCS. Before installing Cisco WCS refer to “Prerequisites”
and “System Requirements” sections. These sections give you an overview of the system requirements
and other measures that you should take prior to the installation.
To install Cisco WCS, follow these steps:
Step 1
Insert the Windows Cisco WCS CD into the CD-ROM drive.
Step 2
On the CD, locate and double-click the AIR-WCS-WL-1.0-3.2.X.Y.exe file where 3.2.X.Y is the
software build. The Install Anywhere window appears and prepares the system for installation. After a
few seconds, the Introduction window appears. Click Next to bring up the Check Ports window
(Figure 1).
Figure 1
Step 3
Checking HTTP and HTTPS Ports
In the Check Ports window, change the default HTTP and HTTPS ports if necessary and click Next to
to bring up the Choose Install Type window (Figure 2). The default ports for HTTP and HTTPS are 80
and 443, respectively.
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Installation and Configuration
Installing Cisco WCS
Figure 2
Step 4
Choosing the Type of Installation
In the Choose Install Type window, choose either Application or Service and click Next. The FTP File
Server window (Figure 3) appears.
•
If you want to manually launch the Cisco WCS after installation and have it run on the desktop,
select Application.
•
If you want to launch Cisco WCS as a service at reboot and run in the background (especially useful
when the Cisco WCS is to always be online), select Service.
Note
Cisco recommends that you always install WCS as a service because it is designed to be running
all the time.
Figure 3
Choosing FTP Server File Folder
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Installation and Configuration
Installing Cisco WCS
Step 5
From the FTP Server File window, choose a folder in which to store the FTP server files and click Next
to bring up the TFTP File Server window (Figure 4).
Note
Store the FTP server files in a folder outside the main installation folder. This ensures that the
FTP server files are not deleted if Cisco WCS is uninstalled.
Figure 4
Step 6
Choosing TFTP Server File Folder
From the TFTP Server File window, choose a folder in which to store the TFTP server files and click
Next.
Note
Store the TFTP server files in a folder outside the main installation folder. This ensures that the
TFTP server files are not deleted if Cisco WCS is uninstalled.
If you are installing Cisco WCS on a multi-homed server (a server having multiple interfaces), the
installer automatically detects the presence of multiple interfaces and brings up the Multi-Homed Server
Detected window (Figure 5).
Note
The Multi-Homed Server Detected window does not appear if you install Cisco WCS on a server
which has only one interface.
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Installation and Configuration
Installing Cisco WCS
Figure 5
Step 7
Click Yes and then click Next to configure specific interfaces on the server for communicating with
controllers, location appliances, remote FTP servers, and clients. The Select Local Interfaces window
(Figure 6) appears. Click No if you do not want to configure specific interfaces.
Figure 6
Step 8
Detecting a Multi-Homed Server
Selecting Local Interfaces
From the Select Local Interfaces window, select the interfaces that are used by the server for
communicating with controllers, location appliances and remote FTP servers, and clients. Click Next to
bring up the Choose Install Folder window (Figure 7).
Note
If you do not select any specific interface and instead select “Any” as the option, Cisco WCS
randomly selects an interface on its own and uses this interface to communicate with the devices.
This might lead to an issue where the interface is not able to communicate with the device.
Hence, Cisco recommends that you always select specific interface for each device.
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Installation and Configuration
Installing Cisco WCS
Figure 7
Step 9
Choosing the Installation Folder
Choose a folder in which to install the Cisco WCS and click Next to bring up the Choose Shortcut Folder
window (Figure 8).
Figure 8
Choosing a Folder to Store Product Icons
Step 10
In the Choose Shortcut Folder window, choose a location in which to create product icons and click
Next.
Step 11
Follow the prompts that appear on the screen to complete the installation. After the installation is
complete, the Install Complete window appears (Figure 9).
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Installation and Configuration
Starting and Stopping the Cisco WCS
Figure 9
Step 12
Note
Installation Complete
Click Done to complete the installation.
The system must be rebooted to complete the Cisco WCS installation.
Starting and Stopping the Cisco WCS
Before you can use a Cisco WCS User Interface, you must start the Cisco WCS as described in “Starting
Cisco WCS”. After you have closed down all Cisco WCS user interfaces (optional), you must shut down
the Cisco WCS as described in “Stopping Cisco WCS” or “Starting and Stopping a Cisco WCS User
Interface.”
Starting Cisco WCS
To start Cisco WCS, follow these steps:
Step 1
Choose Start > Programs > Wireless Control System > StartWCS.
The start Cisco WCS script opens the WCSAdmin window, which displays the following messages
unless the Cisco WCS service is already running:
Starting WCS
The Nms_Server service is starting.....
The Nms_Server service was started successfully.
WCS server started successfully.
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Installation and Configuration
Starting and Stopping a Cisco WCS User Interface
Step 2
You can either minimize or close the WCSAdmin window. The Cisco WCS keeps running in the
background.
Verifying the Status of Cisco WCS
To verify the status of Cisco WCS at any time, choose Start > Programs > Wireless Control System
> WCSStatus. The WCSAdmin window opens and displays the status of Cisco WCS.
Stopping Cisco WCS
To stop th e Cisco WCS, follow these steps:
Step 1
Select Start > Programs > Wireless Control System > StopWCS.
Step 2
The WCSAdmin window opens and displays the following message:
Stopping WCS
WCS server successfully shutdown.
Waiting for shutdown to complete.
Database Server is stopped.
Apache server is stopped.
Step 3
Caution
Click Close to shutdown Cisco WCS completely.
If there are any Cisco WCS user interfaces logged in when you stop Cisco WCS, the Cisco WCS user
interface sessions will stop functioning.
Starting and Stopping a Cisco WCS User Interface
This section describes how to access a Cisco WCS user interface through a web browser.
Starting a Cisco WCS User Interface
To log into Cisco WCS, follow these steps.
Step 1
Start the Cisco WCS Server.
Step 2
Launch Internet Explorer 6.0 or later.
Note
When you open a Cisco WCS user interface, do not use the web browser on the same machine
on which Cisco WCS is installed.
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Installation and Configuration
Starting and Stopping a Cisco WCS User Interface
Note
Step 3
Some of the documented features may not function properly if you choose to use any web
browser other than Internet Explorer 6.0 on a Windows workstation.
In the web browser address field, access the Cisco WCS user interface by entering:
https://<localhost|Cisco WCS IP Address>
For example, in the address field, enter https://176.89.43.44
where
– https:// is a secure (http + Secure Sockets Layer) login, to which the Cisco WCS usually returns
a Security Alert message before continuing.
– localhost is used when the Cisco WCS user interface is on the Cisco WCS Server.
– Cisco WCS IP Address is the IP Address of the Cisco WCS on any other workstation.
Step 4
The Cisco WCS user interface displays the Cisco WCS login window.
Figure 10
Login Window
In the login page, enter your username and password and then click Submit to log into Cisco WCS. The
default user name is root (case sensitive) and the default password is public (case sensitive).The Cisco
WCS user interface is now active and available for your use.
Stopping a Cisco WCS User Interface
A Cisco WCS user interface can be stopped either by logging out of the interface or by stopping the
Cisco WCS.
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Manually Stopping the Cisco WCS User Interface
To manually stop a Cisco WCS user interface, follow these steps:
Step 1
When you are finished working in the Cisco WCS user interface, exit by clicking Logout in the upper
right corner of the Cisco WCS user interface. The Cisco WCS Login window appears.
You can return to the previous cached screen in the web browser. However, if you attempt to access any
of the parameters in that screen, you are returned to the Cisco WCS Login window.
Step 2
Close the web browser window. The Cisco WCS user interface window shuts down, leaving Cisco WCS
running.
Shutting Down Cisco WCS to Stop the Cisco WCS User Interface
Occasionally, the system administrator may stop Cisco WCS while a Cisco WCS user interface is
running. Should this happen, the web browser displays a The page cannot be displayed message.
Note
When the Cisco WCS user interface has been stopped by a Cisco WCS server shutdown, it does not
reassociate with Cisco WCS when the Cisco WCS server restarts. You must restart the Cisco WCS user
interface as described in “Starting a Cisco WCS User Interface.”
Where to go From Here
Proceed with the Cisco Wireless Control System Configuration Guide to start configuring your network.
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