70-271 Microsoft Supporting Users and Troubleshooting a MS Windows XP OS

70-271 Microsoft Supporting Users and Troubleshooting a MS Windows XP OS

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70-271

Microsoft

Supporting Users and Troubleshooting a MS Windows XP OS

http://www.twpass.com/twpass.com/exam.aspx?eCode= 70-271

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70-271

QUESTION:

1

You work as a technician at ABC.com. The ABC.com network only has workgroups. All client computers are configured to run Windows XP Professional. All ABC.com employees have administrative privileges on their own computer. ABC.com does not want file encryption to be used. You use a computer named ABC-WS25. You are promoted to a new position and have been replaced by a new employee named Mia Hamm. You are worried that Mia Hamm will be able to open your files. How can you prevent Mia Hamm from opening your files and folders on ABC-WS25?

A. The data should be compressed in a folder.

B. The user should be removed from the ACL of the folder.

C. The operating system should be reinstalled with Windows XP Professional.

D. Your user account should be deleted from ABC-WS25.

Answer:

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QUESTION:

2

You are the newly appointed technician at ABC.com. The ABC.com network has a domain named ABC.com. The client computers are configured to run Windows XP Professional.

Employees search the Web using Internet Explorer. To accomplish their tasks employees log onto the ABC.com Web site. You implement a digital certificate to enhance the security of the

ABC.com Web site. The next day an employee of ABC.com, Ally Wagner, informs you that she is having problems connecting to the Web site when she enters the URL for ABC.com in her browser. Which action should you execute to resolve this problem?

A. Ally Wagner should add the www.ABC.com Web site to the approved Web sites in

Content Advisor.

B. Ally Wagner should access the Web site using the HTTPS for opening the URL..

C. Ally Wagner should set the Privacy setting to Medium in the Internet Option in the

Control Panel.

D. Ally Wagner should add the Web site URL to the trusted sites in the security zone. 2

Answer:

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QUESTION:

3

You work as a graphics designer at ABC.com. The ABC.com network has a domain named

ABC.com. The client computers on the corporate network are configured to run Windows XP

Professional. You use a computer named ABC-WS271. You want to increase the display size of your screen. However, you get an error message stating that the Display menu on the control panel has been disabled. How can you have the resolution of your screen increased?

A. You should set the hardware acceleration to full.

B. You should enable Advanced Configuration and Power Interface (ACPI) support in the system BIOS on the computer.

C. You should configure the display settings to work in dual-monitor mode.

D. You should request that the Remove Display option in Control Panel be disabled.

Answer:

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QUESTION:

4

You work as a technician at ABC.com. The ABC.com network has a domain named ABC.com.

All client computers on the network are configured to run Windows XP Professional. You bring your personal laptop computer to work and attempts to logon to the domain from your laptop. However, you are not able to log on. Your laptop computer is configured to run

Windows XP Home Edition. 3 How do you ensure access to the domain using your laptop?

(Choose TWO. Each answer forms part of the solution.)

A. By joining your laptop to the domain.

B. By installing Service Pack 3 on your laptop.

C. By logging on as a member of the Power Users group.

D. by changing the Custom settings in the Setup Wizard.

E. By uABCrading to Windows XP Professional.

Answer:

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QUESTION:

5

You work as a help desk support technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. The servers on the ABC.com network are configured to run Windows Server 2003 and all client computers Windows XP Professional.

You have administrative privileges on a client computer named ABC-WS10. ABC-WS10 has a hard disk that is formatted as a single partition. You realize the next day that you failed to backup the Boot.ini file on ABC-WS10 and now get a message stating that the boot disk is unable to be read and as a result Windows will not be started. You thus decide to run the

Recovery Console and reboot ABC-WS10. You advise Rory Allen to reboot his computer with the Windows XP Professional CD-ROM and make use of the Recovery Console. Which of the following is the task that Rory Allen should complete next?

A. Rory Allen should reinstall Windows XP professional.

B. Rory Allen should execute a system restore on ABC-WS10.

C. Rory Allen should execute the bootcfg command with the /rebuild parameter.

D. Rory Allen should execute the diskpart command.

Answer:

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QUESTION:

6

You work as a network administrator at ABC.com. The ABC.com network has a domain named ABC.com. All servers on the ABC.com network run Windows Server 2003 and all client computers run Windows XP Professional. A ABC.com employee named Clive Wilson is a member of the Marketing department. Clive Wilson is due to present a report to top management. The conference facility has a projector as well as a laptop computer named

ABC-WS25 that contains the latest graphics card. During the course of the morning Clive

Wilson informs you that he is having difficulty displaying complains that, during a sales presentation to senior management he encountered a problem with ABC-WS25. He informs you that the cables were connected properly and that ABC-WS25 was configured to display to the projector. However, the message projected by the projector stated that it could not project the image. You thus decide configure ABC-WS25 to show on the LCD but is unsuccessful as you are presented with a �No signal� message. Which of the following actions should you take to rectify this problem?

A. The current video resolution on ABC-WS25 should be changed.

B. The projector should be checked to see whether it supports the IEEE 1394 standard.

C. The Video Graphics Array for ABC-WS25 should be listed in Device Manager.

D. The projector should be checked to see whether it supports the USB 2.0 standard.

Answer:

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QUESTION:

7

You work as a network administrator at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. All servers on the ABC.com network run Windows

Server 2003 and all client computers run Windows XP Professional. The ABC.com network has a file server named ABC-SR04 that is accessed by network users. 5 A ABC.com employee named Ally Wagner was assigned a computer named ABC-WS10. Ally Wagner says that she cannot access ABC-SR04. No other employees are experiencing the same problem. You confirm that the ABC-WS10 network cable connection is correct. Which actions should you take to make sure that ABC-WS10 can make a connection to ABCSR04?

A. ABC-WS10 should be configured to make use of mnode for NetBIOS name resolution.

B. ABC-WS10 should be configured to automatically obtain an IP address.

C. ABC-WS10 should be configured with the correct DNS server IP address.

D. ABC-WS10 should be configured with the correct IP address of the default gateway.

Answer:

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QUESTION:

8

You work as a network administrator at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. All servers on the ABC.com network run Windows

Server 2003 and all client computers run Windows 98. ABC.com wants to uABCrade the client computers to Windows XP Professional. You are concerned that performance might be slow after the uABCrade. You are particularly concerned about response times when opening windows and menus. Which of the following is a task that you would perform to address this issue?

A. Set the screen refresh rate to a lower value in Display settings.

B. Access the Performance Options dialog box and choose the Adjust for best performance option.

C. Modify the Advanced Display settings to configure the display DPI setting to 120 dots per inch in the Display Properties dialog box.

D. Access the Performance Options dialog box and modify the System applet.

Answer:

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QUESTION:

9

You work as a network administrator at ABC.com. The ABC.com network has a workgroup named ABC. All client computers either run Windows 2000 Professional or Windows XP

Professional. A ABC.com user named Kara Lang is assigned a new Windows XP Professional computer named ABC-WS25. Kara Lang is assigned the permission to create a file for her department. The file will be used by four other users. Each user is responsible for a specific task and permission has to be assigned in accordance to the duties they will perform on the file. Which of the following is an option that would enable Kara Lang to perform the functions mentioned in the scenario?

A. On ABC-WS25 you need to have the option of simple file sharing deselected.

B. On ABC-WS25 the Full Control permission should be assigned to Kara Lang.

C. On ABC-WS25 the NTFS permissions was reset after the uABCrade.

D. On ABC-WS25 a link should be configured in My Computer to the shared folder.

Answer:

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QUESTION:

10

You are employed as an administrator at ABC.com. The client computers on the ABC.com network are configured to run Windows XP Professional. The ABC.com Sales department manager, Rory Allen is assigned a client computer named ABCWS25. During the course of the day Rory Allen make use of the Windows XP Professional driver to install a Canon

MP250 color printer on ABC-WS25. The Canon MP250 color printer will be shared with another manager in the department. 7 After the installation you receive complaints from the two managers informing that they are only able to print monotone graphs. You receive an instruction from the CIO to ensure that they are able print the graphs in color from the printer.

You thus decide to install a printer driver on ABCWS25 from the CD-ROM provided by the manufacturing company but find that the problem persists. Which of the following should be your next option?

A. You should configure the appropriate printer option in the BIOS.

B. You should have a signed printer driver installed on ABC-WS25 that was obtained from the company.

C. You should run use the Add Printer Wizard to connect to the printer.

D. You should reconfigure the properties of the print server in Printer and Faxes.

Answer:

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QUESTION:

11

You work as a technician at ABC.com. The ABC.com network has a domain named ABC.com.

All client computers on the ABC.com network run Windows XP Professional. The ABC.com network contains a file server named ABC-SR01. You discover that you are unable to connect to the Internet after the long weekend. You are able to connect to ABC-SR01 via its name.

During the course of the day you discover that other ABC.com users are experiencing similar problems. You execute the ping command on your computer and you find that you are able to connect to an Internet Web site by using its IP address, but cannot connect by using the URL https://www.ABC.com. You discover that modifications were made on the network by several administrators. Which of the following is the option that you should take to guarantee that all

ABC.com users can access the World Wide Web web-sites?

A. Ask the network administrator to set default gateway on ABC-SR01.

B. Ask the network administrator to set the DNS server configuration.

C. Ask the network administrator to change the configuration of the computers on the network.

D. Ask the network administrator to reset the PID Pool.

Answer:

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QUESTION:

12

You work as a network administrator at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. All servers on the ABC.com network run Windows

Server 2003 and all client computers run Windows XP Professional. A ABC.com employee named Rory Allen is assigned a computer named ABC-WS25. You receive a complaint from

Rory Allen stating that ABC-WS25 is unable to access ABC-SR01 which used to store all files of the users, but is able to access the other computers via their names. You discover that you can access ABC-SR01 from your computer and that you are able to ping ABC-SR01 from

ABC-WS25 using the IP address. ABC-WS25 refuses to access ABC-SR01 via the name. To ensure productivity Rory Allen needs to access ABC-SR01 to accomplish his daily goals.

Which actions should you take? (Choose TWO. Each answer forms part of the solution.)

A. A canonical (CNAME) resource record should be added for loopback to the ABC-

SR01.

B. A Hosts file on ABC-WS25 should be configured.

C. A fixed IP address should be requested from the ISP.

D. An entry for ABC-SR01 should be deleted.

Answer:

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QUESTION:

13

You work as a network administrator at ABC.com. The ABC.com network consists of two sites named us.ABC.com and uk.ABC.com. The servers on the ABC.com network run Windows

Server 2003 and the client computers run Windows XP Professional. The two sites have different security settings that are applied. During the course of the day you receive an instruction from the CIO to create a custom security template for both sites in order to facilitate standardization. You thus develop the security template named KingSec.inf. You want to 9 ascertain if the template will clash with the security settings at both sites. Which of the following actions should you take? (Choose all that apply.)

A. The KingSec.inf security template should be assigned to the site where the most users are located.

B. The KingSec.inf file should be imported into the security database.

C. The Analyze operation should be executed.

D. The Advanced Security settings should be configured at both offices.

Answer:

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QUESTION:

14

You work as a technician at ABC.com. The ABC.com network has a workgroup named ABC.

All client computers on the ABC.com network run Windows XP Professional. You are assigned a computer named ABC-WS10. Only administrators on the network are assigned administrative rights on the computers and servers. The administrator informs you that ABC-

WS10 will now also be assigned to a junior technician named Mia Hamm. You have classified information saved to a folder named KingData. This information should only be available to you and Mia Hamm should not have any access to it. You discover that no Security tab is available on ABC-WS10. Which of the following actions should you take? (Choose TWO.

Each answer forms part of the solution.)

A. The KingData folder should be encrypted and the password should only be known to

Mia Hamm.

B. The KingData folder should be moved to the My Documents folder.

C. The �My Documents� folder should be made private.

D. The user account of Mia Hamm should be removed from the ACL of ABC-WS10.

E. The �My Documents� folder should be made public.

Answer:

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QUESTION:

15

You work as a technician at ABC.com. The ABC.com network consists of a single Active

Directory domain named ABC.com. The client computers on the ABC.com network run either run Windows 98 or Windows XP Professional. You are assigned a Windows 98 client computer named ABC-WS271. You receive an instruction from the CIO to uABCrade ABC-

WS271 to Windows XP Professional. After the uABCrade you find that three programs that started on Windows 98 no longer starts. It previously started automatically by default. You need the three programs to start automatically. What utility should you use?

A. Use the System Configuration Utility.

B. Use the User State Migration Tool.

C. Use the Computer Management.

D. Use the Files and Settings Transfer Wizard.

Answer:

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QUESTION:

16

You work as a network administrator at ABC.com. The corporate network consists has a domain named ABC.com. The servers on the corporate network run Windows Server 2003 and the client computers Windows XP Professional. A ABC.com user named Mia Hamm is assigned a laptop computer named ABC-WS15. You get a telephone call from Mia Hamm while she is working off site stating that she is experiencing problems with ABC-WS15. In order to assist her you ask her to send you a Remote Assistance invitation and to log off from the ISP. After receiving the invitation you inform her to log on again. You discover that you are unable to connect to ABC-WS15. 11 How can you establish a Remote Assistance connection with ABC-WS15? (Choose THREE. Each answer forms part of the solution.)

A. By enabling �Allow this computer to be controlled remotely� on ABC-WS25.

B. By informing Mia Hamm to dial-in directly to the corporate LAN.

C. By informing Mia Hamm to send a new Remote Assistance invitation without disconnecting from Internet Service Provider.

D. By the new invitation sent by Mia Hamm.

E. By enabling �Allow Remote Assistance information to be sent to this computer� on

ABC-WS25.

Answer:

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QUESTION:

17

You work as a senior technician at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. All servers on the ABC.com network run

Windows Server 2003 and all client computers run Windows XP Professional. You are assigned a computer named ABC-WS10 that is configured to host a number of classified files.

You are worried about the safety of the information in the file in the event of a burglary. You do have a password that is highly secure and you often changed it. The screen saver on

ABCWS10 has been configured to be password protected. Which of the following actions should you take to make sure that the files are secure in the event of a burglary?

A. The encryption feature should be enabled to ensure that the classified files are encrypted.

B. The hard disks on ABC-WS10 should be configured to use FAT32.

C. The password on ABC-WS10 should be less intricate.

D. The files should be archived.

Answer:

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QUESTION:

18

You work as a technician at ABC.com. The corporate network has a domain named ABC.com.

The servers on the ABC.com network run Windows Server 2003 and the client computers run

Windows XP Professional. Employees search the Web using Internet Explorer. To accomplish their tasks employees log onto the ABC.com Web site. You are assigned a computer named

ABC-WS10. You log onto various computers during the day and notice that the Internet

Favorites you have made on ABC-WS10 are unavailable. Which of the following actions should you take to always have the Internet Favorites available when you log on to another terminal?

A. You should run the ipconfig/renew command before initializing a connection.

B. You should request a mandatory profile.

C. You should request a roaming user profile.

D. You should request administrative privileges.

Answer:

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QUESTION:

19

You work as a network administrator at ABC.com. All servers on the ABC.com network run

Windows Server 2003 and all client computers run Windows XP Professional. A new

ABC.com employee named Andy Booth make use of a printer named ABC-PR06 that is connected to a server named ABC-SR01. You receive a complaint from Andy Booth informing you that he is unable to print on ABC-PR06. How can you solve the problem by making sure that Andy Booth is able to connect to ABC-PR06?

A. You should configure the Registry Editor for the Spooler service.

B. You should configure the properties of ABC-PR06 in Printer and Faxes.

C. You should configure the settings in the Printer Spooler service.

D. You should create a connection to ABC-PR06 using the Add Printer Wizard. 13

Answer:

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QUESTION:

20

You are the newly appointed administrator at ABC.com. The servers on the ABC.com network are configured to run Windows Server 2003 and the client computers Windows XP

Professional. You are assigned a laptop named ABC-WS25. You are in the process of installing a hard disk to the USB Hub on ABC-WS25 however soon as you connect the USB hub and hard drives don t work but they are working when it is joined to a stand-alone computer in your office. The other removable storage devices are functioning as it should when it is connected. How would you make the hard disk to be fully operational as soon as it is connected?

A. The latest XP patch should be applied to ABC-WS25.

B. The boot sequence should be configured to start from the first disk.

C. Make use of a self-powered USB hub instead.

D. The hard disks should be formatted.

Answer:

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QUESTION:

21

You work as a junior technician at ABC.com. All servers on the ABC.com network run

Windows Server 2003 and all client computers run Windows XP Professional. You are assigned a computer named ABC-WS10. You discover that you are unable to make any changes to the TCP/IP settings on ABC-WS10. You are granted the necessary permissions to change the settings as well as executing administrative tasks on ABC-WS10. You thus request that the administrator provide you with the necessary permissions to accomplish your daily tasks. What should you request from the administrator? 14

A. The default gateway on ABC-WS10 should be configured.

B. Your user account should be added to the local Administrators group on ABC-

WS10.

C. You are given administrative privileges.

D. The Netstat �n command should be executed on ABC-WS10.

Answer:

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QUESTION:

22

You work as a network technician at ABC.com. The client computers on the ABC.com network run Windows XP Professional. You discover that you are not able to install a new

keyboard on your computer named ABC-WS15 and is asked to insert a driver disk when you plug the keyboard. You insert the disk you received when the keyboard was purchased but you receive a message stating that the device driver cannot be installed. You check and verify that the device is on the approved hardware compatibility list. You receive permission from the administrator to logon with a domain user account that has local administrative privileges.

Which of the following actions should you do next?

A. You should install the keyboard.

B. You should locate the appropriate USB flash card reader driver.

C. You should accept the message concerning unassigned keyboard.

D. You should configure the BIOS on ABC-WS15.

E. You should reboot ABC-WS15.

Answer:

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QUESTION:

23

You work as a technician at ABC.com. All client computers on the ABC.com network run

Windows XP Professional. You are assigned a computer named ABC-WS25. ABC-WS25 contains a shared folder named KingResearch. KingResearch is configured with the default share permissions and all ABC.com 15 users save their files and documents to it. You discover that you are unable to make any changes to the NTFS permissions on the

KingResearch for a group named Researchers. You would like KingResearch to have only the following permissions: � Modify � Read & Execute � Read � Write At present the

Everyone group has Full Control permissions on the shared folder. You are tasked with the responsibility of setting up the proper permissions for Researchers. Which of the following actions should you take?

A. You should select the Advanced button on the Permissions menu and then click the disable permissions inheritance setting.

B. You should request to be added to the Power Users group.

C. You should request to be added to the Authenticated Users group.

D. You should request to be appointed as an administrator in your department.

Answer:

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QUESTION:

24

You are the newly appointed administrator at ABC.com. All servers on the ABC.com network run Windows Server 2003 and all client computers run Windows XP Professional. A server named ABC-SR06 hosts all the files and documents in the appropriate folders for the

ABC.com users. You are assigned a computer named ABC-WS03. You are in the process of copying an encrypted file from ABC-WS03 to a folder located on ABC-SR06. Later in the day you notice that the file was not encrypted but compressed. For security purposes the confidential information in the file should be encrypted on ABC-SR06. How can you use file

encryption? 16

A. You should archive the file in an embedded document.

B. You should convert the file to NTFS.

C. You should make use of Kerberos authentication.

D. You make modifications to the properties of the copied file.

Answer:

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QUESTION:

25

You work as a network technician at ABC.com. All client computers on the ABC.com network run Windows XP Professional. You are assigned a computer named ABC-WS06 and a printer named ABC-PR10. You saved classified information in a document named data.doc. You receive an instruction from the CIO to supply management with a print out of the projection in data.doc. You discover that the printer only prints a single line that is gibberish. You contact your administrator and inform him that ABC-PR10 was assigned to you at the start of the year and that you installed a printer driver that was made available to printer owners on the Web site of the manufacturer. How can you guarantee that you are able to print in future?

A. The net stop spooler command should be run from a command prompt.

B. You should use the Registry Editor to configure the settings for the Spooler service.

C. You should press F5 on ABC-WS06.

D. The compatible Windows XP printer driver that was packaged in the same box as the printer should be installed on ABC-WS06.

Answer:

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QUESTION:

26

You work as the network administrator at ABC.com. All client computers on the ABC.com network are configured to run Windows XP Professional. 17 A ABC.com user named Kara

Lang is assigned a laptop computer named ABC-WS15. She complains that she gets random error messages regarding missing .dll files on ABC-WS15 when it is not connected to the docking station. After some troubleshooting you discover that the device driver uses the .dll file mentioned in the error messages as an external storage device. The storage device is in turn linked to the docking station of Kara Lang. There are no random error messages when she works in docked mode. To ensure productivity you need to make sure that this incident does not recur. Identify your subsequent steps? (Choose THREE. Each answer forms part of the solution.)

A. You should disable the support for the docking station in the BIOS.

B. You should create a new hardware profile named KingUndocked by copying the default hardware profile of ABC-WS15.

C. You should disable the server service in the Services Options.

D. You should disable the storage device in the undocked hardware profile.

E. You should inform the user to restart ABC-WS15 using the undocked hardware profile.

F. You should disable the devices used by the docked hardware profile.

Answer:

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QUESTION:

27

You are the newly appointed technician at ABC.com.. All servers on the ABC.com network run Windows Server 2003 and all client computers run Windows XP Professional. You are assigned a computer named ABC�WS272. ABC-WS272 hosts a folder named ABCDATA.

How can allow all ABC.com network users to open files located in ABCDATA.

A. The Allow-Change permission on ABC-WS272 should be assigned to you.

B. You should enable caching on ABC�WS272.

C. You should use the default share permissions in order to share the folder.

D. Encryption File System (EFS) should be configured on ABC-WS272. 18

Answer:

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QUESTION:

28

You work as a sales representative at ABC.com. The servers on the ABC.com network run

Windows Server 2000 and the client computers Windows XP Professional. The ABC.com network contains a file server named ABC-SR01. You are in the process of storing product data in a file named DATA on ABC-SR01. You travel extensively and need this data to be available when meeting with a prospective client. You have been given the necessary permission to have DATA available to you when you are not connected to ABC-SR01. How can you ensure that the files are available when you are not connected to ABC-SR01?

A. The offline files should be manually synchronized.

B. You should select the Notify me and begin working offline option on your computer.

C. You should reinitialize the cache.

D. You should be made a member of the local Administrators group.

E. You should select the Never allow my computer to go offline option on your computer.

Answer:

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QUESTION:

29

You are the newly appointed technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the ABC.com network run

Windows Server 2003 and all client computers run Windows XP Professional. You are responsible for a computer named ABC-WS10 that contains a newly installed application as

well as an updated video driver. You later discover that the image on ABC-WS10 is blurry.

You are in the process of searching for the appropriate device driver for ABC-WS10. 19

Which of the following actions should you take in order for the applications to run without being blurry?

A. You should check whether the device is featured on the HCL.

B. You should reboot ABC-WS10.

C. You should disable the visual themes setting in compatibility.

D. You should roll back the video driver using Device Manager.

Answer:

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QUESTION:

30

ABC.com has employed you as an administrator. The ABC.com network consists of a single

Active Directory domain named ABC.com. The servers on the ABC.com network are configured to run Windows Server 2003 and the client computers Windows XP Professional.

A ABC.com employee informs you that she is unable to send or receive e-mail messages and that you are unable to make a connection to Windows Messenger. You inform the user to send you an invitation via Remote assistance in order for you to assist her. How can you solve the problem? (Choose TWO. Each answer represents part of the solution.)

A. The �Allow computer to be controlled remotely� tab should be enabled.

B. The invitation file should be created that is saved in a shared folder on the file server.

C. The invitation should be accepted from your computer.

D. The user should send the invitation and log off.

E. The invitation should be sent from another computer in an e-mail attachment.

Answer:

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QUESTION:

31

20 ABC.com has employed you as a graphics designer. The ABC.com network consists of a single Active Directory domain named ABC.com. The client computers on the network are configured to run Windows NT Workstation 4.0. The ABC.com network contains a Windows

Server 2003 file server named ABC-SR01. ABC.com recently entered into partnership with

Courseware Publishers. The Courseware.com network users� access and store their documents and files to ABC-SR01. During the course of the week you receive complaints from a Courseware .com user who uABCraded their client computer to Windows XP

Professional stating that the computer uses a screen resolution of 640X480 with 16 colors which cannot be increased to 16 or 32-bit color to select themes to use provided by Windows.

How can you ensure that the Courseware.com user is able to use themes and configure a higher desktop color depth?

A. You should test the functionality of the DirectDraw interface of the graphics card.

B. You should test the functionality of the Direct3D interface of the graphics card.

C. You should have the drivers for the graphics card updated.

D. You should replace the graphics card with a graphics card supported by Windows

XP Professional and update the drivers for the graphics card.

Answer:

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QUESTION:

32

You work as the help desk technician at ABC.com. All servers on the ABC.com network run

Windows Server 2003 and all client computers run Windows XP Professional. ABC.com currently makes use of a computer named ABC-SR01 configured as a File server. ABC.com recently entered into partnership with IT Training Institute. Your job function includes managing both networks. The itt.com users store and access files in the shared folders located on ABC-SR01. ABC.com informs you that someone has made changes to the documents and files. Whilst monitoring you verify that the files and documents in the shared folders use file

Auditing but there is no audit information in the log generated on ABC-SR01. How can you

ABC.com wants you to ensure that the network users accessing the files and documents in the shared folders are tracked using auditing. 21

A. You should configure ABC-SR01 configured to only track unsuccessful access attempts on the files and documents in the shared folders.

B. You should configure advanced sharing on ABC-SR01.

C. You should configure ABC-SR01 to make use of auditing.

D. You should purge the other older events on ABC-SR01.

Answer:

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QUESTION:

33

ABC.com has appointed you as a junior administrator. All servers on the ABC.com network run Windows Server 2003 and all client computers run Windows XP Professional. ABC.com has its headquarters in London and branch office in Paris. You are informed that you will now be traveling between the London office and the Paris office. Your new job encompasses creating documents for both English and French users as well as to change between the two interfaces. You receive an instruction from the Senior administrator to ensure that the input data include French characters. Which of the following is the task that you should complete to meet these requirements? (Choose THREE. Each answer forms part of the solution.)

A. You should install Multilanguage User Interface (MUI) for Windows XP

Professional.

B. You should assign another computer to Andy Reid and set the user interface of the new computer to French.

C. You should select the Install files for French languages check box.

D. You should use the Musetup.exe tool from the Windows XP Multilanguage CD-

ROM.

E. You should configure the All User profile using the Registry Editor.

F. You should restart the computers in the Paris office.

Answer:

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QUESTION:

34

You work as a network administrator at ABC.com. The ABC.com network consists of a single

22 Active Directory domain named ABC.com. The servers on the ABC.com network are configured to run Windows Server 2003 and the client computers Windows XP Professional.

ABC.com currently makes use of a computer named ABC-SR01 configured as a File server.

ABC.com recently entered into partnership with Courseware Publishers. The Courseware.com users access and store their documents and files to ABC-SR01. During the course of the day

Courseware.com assign DVD-RW drives for the network computers for saving their documents to DVD as well. During the course of your maintenance you receive a request from a user located at Courseware publishers to have a specific file removed from the variable list of files to be written to the DVD. ABC.com wants you to ensure that the Courseware.com user will not burn the unwanted file to DVD. Which of the following actions should you take?

A. You should replace the DVD drive with a CD-RW drive.

B. You should access the DVD-RW drive and select the specific unwanted file from the

DVD menu to take it away for the user.

C. You should open My Computer and right click the DVD-RW drive and select format

Disk for the user to add the files required to the DVD disk.

D. You should delete the unwanted file deleted from the Local Settings folder in

Documents and Settings\%UserName%.

Answer:

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QUESTION:

35

You are the newly appointed network administrator at ABC.com. The servers on the network are configured to run Windows Server 2003 and the client computers Windows XP

Professional. ABC.com currently makes use of a computer named ABC-SR01 that is configured as a file server. ABC.com recently entered into partnership with IT Training

Institute. The itt.com network users log onto the Active Directory domain using their created user accounts on ABC-DC01. The IT Training Institute has recently acquired laptop computers for their network users to utilize when traveling. During the course of the day you receive instruction from ABC.com to configure the laptop computers to use a low-power state when not in use whilst ensuring the computers can be started with a saved desktop environment in the laptop computers RAM. Which of the following actions should you take?

A. You should open Control Panel to access the Power Options utility. 23

B. You should configure the laptop computer to switch to Hibernation mode as soon as

the laptop computer is closed.

C. You should configure the laptop computers to use Standby mode as soon as the laptop computer is closed.

D. You should configure the laptop computer to enable Accessibility.

E. You should enable WSH on the laptop computer.

Answer:

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QUESTION:

36

You work as a network administrator at ABC.com. The servers on the ABC.com network are configured to run Windows Server 2003 and the client computers Windows XP Professional.

The ABC.com network contains a file server named ABC-SR01. ABC.com recently entered into partnership with Courseware Publishers. The Courseware.com users log onto the domain using their Active Directory user accounts on ABC-SR01. You receive an instruction from the

ABC.com CIO to configure a computer used by multiple users at Courseware Publishers to have the users use user type their username and password instead of selecting an account to use. Which of the following actions should you take?

A. You should configure the dial-up connection�s Properties dialog box.

B. You should configure the �User Accounts� applet which resides in the Control

Panel.

C. You should configure the Choose the Advanced Options of the Setup Wizard

D. You should open User Accounts and have the Use the Welcome screen option unchecked.

Answer:

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QUESTION:

37

You work as a network administrator at ABC.com. All servers on the ABC.com network run

Windows Server 2003 and all client computers run Windows XP Professional. ABC.com currently makes use of a computer named ABC-DC01 that is configured as a domain controller. ABC.com recently entered into partnership with Bilco. The bilco.com users make use of laptop computer to perform their daily tasks. During the course of the day ABC.com added the users of bilco.com to a global security group named DataUsers and shared a folder named Enterprise on ABC-DC01. ABC.com has additionally placed financial documents which will be accessed by the users. During the course of your maintenance you discover that

ABC.com network users are able to access the Enterprise share which is used by bilco.com users. Which of the following actions should you take to ensure that bilco.com users alone are able to connect to the Enterprise share? (Choose TWO.)

A. You should assign file permissions to DataUsers and assign the Allow Write permissions to the group.

B. You should configure a Group Policy object (GPO) to allow interactive users to modify removable NTFS media and link the GPO to the ABC.com domain.

C. You should remove the users and groups excluding the SYSTEM and Administrator from the NTFS permission dialog box ensuring DataUsers are assigned only Read permission by modifying the NTFS permissions.

D. You should configure the DataUsers group as the only group listed in share permission dialog box by changing the share permissions accordingly.

Answer:

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QUESTION:

38

You work as a network administrator at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. The servers on the ABC.com network run

Windows Server 2003 and the client computers run Windows XP Professional. ABC.com currently makes use of a computer named ABC-SR01 configured as a file server. ABC.com recently entered into partnership with IT Training Institute. The itt.com users log onto the domain using their Active Directory user accounts on ABC-SR01. During the course of the day you receive complaints from an itt.com user that the client computer responds poorly when accessing large files or searching for the files. 25 How can you improve the performance of the client computer of the itt.com users?

A. You should modify the Performance Options in the System Applet.

B. You should consider making use of System Monitor which is configured to monitor the Memory Pages/sec counter.

C. The hard disk on the client computer should be analyzed for file fragmentation with the Disk Defragmenter utility.

D. You should access the Performance Options dialog box and select the Adjust for best performance option.

Answer:

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QUESTION:

39

You work as a network administrator at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. All servers on the ABC.com network run Windows

Server 2003 and all client computers run Windows XP Professional. ABC.com currently makes use of a computer named ABC-SR01 configured as a File server. ABC.com recently entered into partnership with Courseware Publishers. The courseware.com users store their documents and files to ABC-SR01 using a shared folder named DATA. During the course of the day a courseware.com user named Rory Allen asks you if it is possible to have an icon placed in My

Computer for the shared folder for easy access and what procedure is used to accomplish the task. Which of the following actions should you take?

A. You should create a shortcut and place it on the desktop.

B. You should make use of a mapped network drive to \\ABC-SR01\DATA.

C. You should assign Rory Allen administrative privileges.

D. You should turn on advanced test services for the program setting.

Answer:

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QUESTION:

40

You work as a network technician at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. All servers on the ABC.com network run

Windows Server 2003 and all client computers run Windows XP Professional. A system administrator at ABC.com furnishes you with an answer file named Unattend.txt on a floppy disk. You are planning to make use of this Unattend.txt file to carry out the installation from a

CD. You commence with the installation and put the floppy disk into the floppy disk drive of the computer. You notice that Setup prompts you for configuration data. Which of the following is task that you should complete to make sure that Setup will finish without prompting for user input?

A. The name of the answer file should be modified to Winnt.dat.

B. The Unattend.txt answer file should be copied to the floppy disk.

C. The Winnt32.exe /unattend should be run from a command prompt.

D. The name of the answer file should be modified to Winnt.sif.

Answer:

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QUESTION:

41

You work as a network administrator at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. The servers on the ABC.com network run

Windows Server 2003 and the client computers run Windows XP Professional. ABC.com currently makes use of a computer named ABC-DC01 configured as a domain controller.

ABC.com recently entered into partnership with IT Training Institute. The itt.com users log onto the domain using their Active Directory user accounts on ABC-DC01. IT Training

Institute has recently replaced the client computers pointing device with a wireless mouse.

During the course of your maintenance tasks you receive complaints from the itt.com users about the mouse schemes installed which is available for use. ABC.com wants you to ensure that the network users are able to make use of the wireless mouse normally. Which of the following actions should you take?

A. You should use the USB port and plug the mouse into the port.

B. You should remove the floppy disk drive from the expansion bay and place a CD-

ROM drive in 27 the bay and connect the serial mouse to the computer.

C. You should have the itt.com users restart their computers after using System Restore to perform a restore by selecting a previous restore point before installing the mouse scheme.

D. You should have the itt.com users restart their computers using Safe Mode to uninstall the mouse scheme and restart the computer.

Answer:

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QUESTION:

42

You work as a network administrator at ABC.com. ABC.com has its headquarters in Japan and a subdivision in Detroit. The servers on the network are configured to run Windows Server

2003 and the client computers Windows XP Professional. A ABC.com user named Amy

Wilson is assigned to the Detroit subdivision for several months. For production purposes she requests that the default currency settings as well as the date and time settings to be presented in US English. You have been given the responsibility of ensuring that this is provided for.

Which of the following is the instruction that you should give Amy Wilson to achieve this goal?

A. You should navigate to the Regional and Language Options to apply the English (US

English) standards and formats.

B. You should copy Amy Wilson�s user account to the All User profile.

C. You should install a Multilanguage User Interface (MUI).

D. You should configure the All User profile with the Registry Editor.

Answer:

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QUESTION:

43

28 ABC.com has employed you as an administrator. The servers on the ABC.com network run

Windows Server 2003 and the client computers run Microsoft Windows 98 Second Edition

(SE). ABC.com currently makes use of a computer named ABC-SR01 configured as a File server. ABC.com recently entered into partnership with Courseware Publishers. The

Courseware.com users store and access their documents and files to a shared folder named

DATA which is hosted on ABC-SR01. During routine maintenance you discovered that several mission critical files have been deleted by the network users. ABC.com wants you to ensure that any deleted files in the DATA share can be restored. Which of the following action would you take?

A. You should restore the programs in the System Configuration utility.

B. You should use the Files and Settings Transfer Wizard utility to restore configurations.

C. You should use the latest backup tape and restore the deleted files to DATA.

D. You should run a System Restore on ABC-SR01.

E. You should re-install the operating system on ABC-SR01.

Answer:

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QUESTION:

44

You work as a network administrator at ABC.com. All servers on the ABC.com network run

Windows Server 2003 and all client computers either run Windows 98 or Windows XP

Professional. ABC.com currently makes use of a computer named ABC-SR01 configured as a

File and Print server. ABC.com recently entered into partnership with IT Training Institute.

The itt.com users store, print and access their documents and files to ABC-SR01. ABC.com has recently connected a USB printer to ABC-SR01 locally. During the course of the day you receive complaints from the users printing to the USB printer that the print jobs never run and the print queue shows none of the jobs sent. You then check the drivers and connections to ensure the printer is functioning. Now you must make sure that the network users are able to print to the USB printer. Which of the following actions should you take? (Choose TWO. Each answer forms part of the solution.) 29

A. You should start the Print Spooler service to ensure functionality.

B. You configure the properties of the print server in Printer and Faxes.

C. You should open the service snap-in on ABC-SR01.

D. You should configure the USB printer as the default printer.

E. You should enable the Remote Procedure Call (RPC) service to ensure functionality.

Answer:

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QUESTION:

45

You work as a network administrator at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. All servers on the ABC.com network run Windows

Server 2003 and all client computers run Windows XP Professional. ABC.com currently makes use of a computer named ABC-SR01 configured as a File server. ABC.com recently entered into partnership with Courseware Publishers. The Courseware.com users store and access their documents and files to ABC-SR01. During the course of the day ABC.com instructs you to uABCrade the network client computers to Windows XP Professional. Courseware Publishers has recently informed you that the Windows installation prompted you to activate your copy of

Windows XP Professional. ABC.com wants you to ensure that the client computers of

Courseware.com are able to activate product without using an internet connection. Which of the following actions should you take? (Choose TWO. Each answer represents part of the solution.)

A. You should use the Registry Editor to activate the product.

B. You should check the No, remind me every few days option that is available on the

Activate Windows Wizard utility.

C. You should configure the �User Accounts� applet which resides in the Control

Panel.

D. You should check the Yes, I want to telephone a customer service representative to activate Windows option that is available on the Activate Windows Wizard after using an administrator account to log on.

Answer:

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QUESTION:

46

You work as a network administrator at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. All servers on the ABC.com network run Windows

Server 2003 and all client computers run Microsoft Windows 98 Second Edition (SE).

ABC.com currently makes use of a computer named ABC-SR01 configured as a File server.

ABC.com recently entered into partnership with TestLabs Inc. The testlabs.com users access their documents and files on ABC-SR01. During the course of the day ABC.com decided to uABCrade the Windows 98 Second Edition computers to Windows XP Professional for security concerns. During the course of your maintenance you receive instruction from

ABC.com to ensure that the network users are able to encrypt their documents and files on their client computers. Which of the following actions should you take?

A. You should configure Encryption File System on ABC-SR01.

B. You should compress the documents and archive it.

C. You should make the users members of the local administrators group

D. You should have the disk drive formatted using NTFS to ensure the client computers are able to encrypt their documents and files.

Answer:

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QUESTION:

47

You work as a network administrator at ABC.com. The ABC.com network consists of a single

Active Directory domain named ABC.com. All servers on the ABC.com network run Windows

Server 2003 and all client computers run Windows XP Professional. ABC.com currently makes use of a computer named ABC-DC01 configured as a domain controller. ABC.com recently entered into partnership with Courseware Publishers. The Courseware.com users log onto the domain using their Active Directory user accounts on ABC-DC01. During the course of the day a Courseware.com user reports that the client computer is unable to access the Internet but the internal network resources are accessible connecting using the resource name. You have later performed your maintenance tasks when you remembered the newly installed network

Firewall. ABC.com wants you to ensure that the network users are able to access Internet web sites by configuring the Firewall. Which of the following actions should you take? 31

A. You should allow DNS traffic to flow through the Firewall by configuring the network Firewall.

B. You should enable the Internet connection firewall.

C. You should recreate a new dial-up connection.

D. You should allow only port 443 for Internet connections by configuring the network

Firewall.

E. You should enable Internet Connection Firewall (ICF) and open TCP port 3389.

Answer:

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QUESTION:

48

You work as a network administrator at ABC.com. All servers on the ABC.com network run

Windows Server 2000 and all client computers run Windows XP Professional. ABC.com currently makes use of a computer named ABC-SR01 is configured with the Routing and

Remote Access (RRAS) services role. ABC.com recently entered into partnership with IT

Training Institute. The itt.com users remotely dial-in to ABC-SR01 when at home. ABC.com has recently configured ABC-SR01 with two remote access policies using one for VPN connection which has more priority and another for dial-up connections. During the course of the day you receive instruction from ABC.com to ensure that the dial-up connection named

Dialup guarantee�s secure data encryption. Which of the following actions should you take?

(Choose all that apply.)

A. You should configure the �User Accounts� applet which resides in the Control

Panel.

B. You should set up the VPN Dialup connection setting to dial another connection.

C. You should change the Advanced Security Settings on ABC-SR01.

D. You should set up Internet Connection Sharing onABC-SR01.

E. You should set up a VPN connection that uses the ABC-SR01- IP address.

Answer:

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QUESTION:

49

You work as a network administrator at ABC.com. The ABC.com network consists of a single

32 Active Directory domain named ABC.com. The servers on the ABC.com network are configured to run Windows Server 2003 and the client computers run Windows XP

Professional. ABC.com currently makes use of a computer named ABC-DC01 configured as a domain controller. ABC.com recently entered into partnership with Bilco. The bilco.com network users log onto the domain using their Active Directory user accounts on ABC-DC01.

Bilco has recently replaced the client computers keyboard with a wireless keyboard and mouse. You receive several complaints from bilco.com network users about the mouse schemes that were installed not being functional. Which of the following actions should you take to ensure that the network users are able to make use of the wireless keyboard and mouse normally?

A. The bilco.com users should restart their computers using Safe Mode with

Networking and reinstall the wireless keyboard and mouse.

B. The bilco.com users should restart their computers after using System Restore in order to select a previous restore point prior to installing the keyboard and mouse.

C. The bilco.com users should replace the mouse drivers with the drivers shipped with

Windows.

D. The bilco.com users should restart their computers in Safe Mode to un-install the mouse scheme.

Answer:

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QUESTION:

50

You work as a network administrator at ABC.com. The servers on the ABC.com network are configured to run Windows Server 2003 and the client computers Windows XP Professional.

ABC.com currently makes use of a computer named ABC-SR01 configured as a file server.

ABC.com recently entered into partnership with Courseware Publishers. The Courseware.com users log onto the domain using their Active Directory user accounts on ABC-SR01. During the course of the day the Courseware.com users install a third-party business application which will not function in the current environment. You are in the process of configuring a shortcut of the application to use compatibility mode. The Courseware.com users are able to open the application but the display is totally unclear. How can you ensure that the users are able to open the application and the display works properly?

A. You should uninstall they device driver and reboot the computer. 33

B. You should increase the dots per inch (DPI) setting on ABC-DC01.

C. You should restart the computer and select the Last Known Good Configuration.

D. You should configure the client computers application shortcuts to run in 256 colors.

Answer:

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QUESTION:

51

John works as a Network Assistant in ABC Inc. The company s network is configured as a workgroup. The network contains fifty client computers. One of the users named Greg installs

Windows XP Professional on a computer. When he tries to create a network shared folder residing on an NTFS formatted volume by right-clicking the folder and selecting Sharing and

Security, the Properties dialog box for the folder displays only four tabs: General, Sharing,

Web Sharing, and Customize. The Sharing tab is divided into two sections: Local Sharing and

Network Sharing and Security. He still gets the same display when he right-clicks the folder and selects Properties instead of Sharing and Security. Greg wants to configure the NTFS security permissions. He reports this to John. What will John do to resolve the issue?

A. Open My Computer or Windows Explorer and select Tools > Folder Options. Open the View tab page of the Folder Options dialog box, and clear the Use Simple File

Sharing check box.

B. Open the Computer Management console, expand Services and Applications, click the Terminal Services, and configure its properties.

C. Run Local Security Policy from the Control Panel > Administrative Tools > Local

Security Policy and enable the policy for Network Access: Sharing and Security Model for Local Accounts.

D. Open the Computer Management console, expand Services and Applications, and click the Services node. Right-click the Volume Shadow Copy and click Start.

Answer:

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QUESTION:

52

John works as a Network Administrator in ABC.com. The company has a Windows 2003 domainbased network. The network contains two Windows 2003 servers and fifty Windows

XP Professional client computers. The company is planning to expand its business to East

Asian countries. Therefore, John wants to configure his computer in such a way that his computer can display East Asian characters in e-mails and MS Word documents. What will he do to accomplish this? 34

A. Open the Language tab page of the Regional And Language Options dialog box, click the Details button, and select an installed language in the Default input language section.

B. Open the Language tab page of the Regional And Language Options dialog box, and select the Install files for complex script and right-to-left languages (including thai) check box in the Supplemental language support section.

C. Open the Language tab page of the Regional And Language Options dialog box, and select the Install Files For Eastern Languages check box in the Supplemental language support section.

D. Open the Advanced tab page of the Regional And Language Options dialog box, and select the Apply all settings to the current user account and to the default user profile check box in the Default user account settings section.

Answer:

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QUESTION:

53

John works as a System Administrator in ABC.com. He has a computer running Windows XP

Professional. The computer has a dedicated Internet connection. The ICF has been configured on his computer. In order to host his website, he installs the Web Server software on his computer. However, he finds that the Internet users are unable to view his website. What will

John do to resolve the issue?

A. Disable the IC

F.

B. On the Services tab page of the ICF s Advanced Settings dialog box, select the

Remote Desktop check box in the Services section.

C. On the ICMP tab page of the ICF s Advanced Settings dialog box, select the Allow incoming router request check box.

D. On the Services tab page of the ICF s Advanced Settings dialog box, select the Web

Server (HTTP) check box in the Services section.

Answer:

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QUESTION:

54

John works as a System Administrator in ABC.com. The company has a Windows 2003 domainbased network. All client computers in the network have either Windows XP

Professional or Windows XP Home installed. John encrypts some important documents and

goes to the company s branch office for a week. In the meantime, the company head needs to view these documents, but he is unable to access the documents. He contacts John on phone.

John advises him to use an EFS recovery agent in order to recover the documents. Which of the following statements about the EFS recovery agent are true? Each correct answer represents a complete solution. Choose all that apply. 35

A. An EFS recovery agent certificate cannot be created in Windows XP Home Edition.

B. An EFS recovery agent certificate must be created before a resource is encrypted.

C. Only an administrator can generate an EFS recovery agent certificate.

D. An EFS recovery agent can be assigned to any user account.

E. The CIPHER /r: [FILENAME] command is used to generate a recovery agent certificate

Answer:

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QUESTION:

55

John works as an Office Assistant in ABC.com Inc. The company s network consists of six computers. All computers have Windows XP Professional installed. One of the users complains to John that his computer is not performing as efficiently as before. John regularly checks the performance-related statistics using the Performance tool of the user s computer. He notices that under normal conditions, the average rate of the processor s utilization is over 80 percent and the Interrupt/sec counter for the Processor object is averaging around 450. He also notices that the value of the %Disk Time counter for Physical Disk object is continuously over 50 percent. What could be the most likely causes of the computer s slow performance? Each correct answer represents a part of the solution. Choose two.

A. The paging file is a bottleneck.

B. The hard disk is overloaded.

C. The memory is a bottleneck.

D. The processor is overloaded.

Answer:

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QUESTION:

56

John works as a Network Administrator in ABC Inc. The company has a Windows 2003 domainbased network. The network contains a Windows 2003 server and fifty Windows XP

Professional client computers. All computers are using the NTFS file system. John logs on using the Administrator account. He assigns multiple NTFS and Share permissions on a shared folder to a particular user. One day, the user requests John to determine his actual effective permissions on the folder. What will John do to accomplish the task with the least amount of administrative effort?

A. Log on using the Administrator account, right-click the folder and select Properties, click the Security tab, click the Advanced button, and click the Effective Permissions tab. Select the user to view the effective permissions for that user on the specific folder.

B. Log on using his user account and determine the effective permissions by trying to read, write, list folder s contents, modify, delete, change permissions, and take ownership of the folders.

C. Open the Computer Management console, click Shared Folders, and then click

Effective 36 Permissions.

D. Open the Group Policy console, open the Computer Configuration, and configure the

Windows settings

Answer:

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QUESTION:

57

John works as a System Administrator in ABC.com. The company has a Windows 2003 domainbased network. The network contains two Windows 2003 servers and fifty Windows

XP Professional client computers. One of the users on the network complains to John that he is unable to connect to neither his company s Web site nor to any other Web site by typing the

URL, but he can successfully connect to a Web site when he uses the IP address instead of the

URL. He wants to connect to the Web

A. PING the DHCP server

B. PING the WINS server

C. PING the loopback address

D. PING the DNS server

Answer:

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QUESTION:

58

John works as a System Administrator in ABC.com. The company s network is configured as a workgroup. The workgroup contains twelve computers running Windows XP Professional. A printer is attached to John s computer. John wants to accomplish the following tasks: � Other users on the network should be able to use the printer. � Configure the printer so that it is available for printing only for a specific duration. Which of the following steps will he take to accomplish the tasks?

A. Share the printer. On the Advanced tab page of the printer s Properties dialog box, select the Keep printed documents check box.

B. Share the printer. On the Sharing tab page of the printer s Properties dialog box, click the Additional Drivers button, and configure the settings in the Additional Drivers dialog box.

C. Share the printer. On the Advanced tab page of the printer s Properties dialog box, select the Available from radio button and set the duration for the printer s availability.

37

D. Share the printer. On the Advanced tab page of the printer s Properties dialog box,

click the Print Processor button, and configure the settings in the Print Processor dialog box.

Answer:

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QUESTION:

59

John works as a System Administrator in ABC.com. The company has a Windows 2003 domainbased network. The network contains a Windows 2003 server and fifty client computers. All client computers, except four, have Windows XP installed. A printer is attached to the server and another is attached to a Windows XP client computer. A user of this

Windows XP client computer wants to share his printer with other users on the network. He also wants to install additional printer drivers on his computer so that remote users working on other versions of Windows will not have to look for drivers each time they access the shared printer. What will John do to accomplish this?

A. On the Advanced tab page of the Printer s Properties dialog box, select the Print directly to the printer radio button.

B. On the Ports tab page of the Printer s Properties dialog box, select the Enable printer pooling check box.

C. Insert the Printer s driver CD in the drive. In the Printer and Faxes dialog box, rightclick the Printer, and select Properties. On the Sharing tab page of the Printer s

Properties dialog box, select the Share this printer radio button, click the Additional

Drivers button, and install the drivers for different versions of Windows.

D. On the Security tab page of the Printer s Properties dialog box, select the CREATOR

OWNER in the Groups or user names section, and select the Allow Manage Printers check box in the Permissions for CREATOR OWNER section.

Answer:

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QUESTION:

60

John works as an Office Assistant in XYZ Inc. He uABCrades his home PC from Windows

2000 to Windows XP Professional. He observes that after installing Windows XP, the performance of his computer deteriorates. Whenever he runs large applications on his computer, the computer works at a very slow speed. The configuration of his computer is as follows: Processor: Intel celeron/500 MHz Total Physical Memory (RAM): 128 MB Hard

Disk: 4.3 GB John starts the Performance tool from the Control Panel, launches the applications that are decreasing the computer s performance, and monitors several important counters corresponding to the memory, hard disk, processor, etc. He sees the following results during the test: microsoft&c=70-271&q=1 What are the most likely causes of the issue? Each correct answer represents a part of the solution. Choose three.

A. The hard disk is overloaded.

B. The computer has insufficient memory.

C. Average Disk Queue Length is higher than the acceptable range.

D. The processor is overloaded.

Answer:

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QUESTION:

61

You are a desktop support technician for your company. All users on the Active Directory domain have Windows XP Professional computers. Linda, a member of the Human Resources department, travels to all company locations with her laptop computer that contains confidential employee records. While on location, Linda often adds new records and modifies existing files. She asks you to configure her computer so that these records are protected in the event her laptop is stolen. She currently stores the employee records in a folder named HR within the My Documents folder. The master records are maintained on a secure server computer in an encrypted, shared folder where they are also available for modification and changes by senior management. You decide to configure Linda s computer to work with the

HR documents over a network connection. When she connects remotely, changes she makes to the HR documents on her computer should be sent to the network resource. When she disconnects, the files should remain available on her computer. The files should be secured at all times. What should you do to implement these actions? (Choose all that apply. Each correct answer represents a portion of the solution.)

A. Update the employee records on the network server and then delete the files in the

HR folder. 39

B. Redirect Linda s My Documents folder to the network server.

C. Enable Automatically synchronize the selected items when I log on to my computer.

D. Enable Synchronize all offline files before logging off.

E. Enable the Prevent use of Offline Files folder option in the Group Policy settings.

F. Encrypt the Offline Files folder.

Answer:

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QUESTION:

62

You are a desktop technician for your company network. The computers on the network are located in three locations: New York, Boston, and Denver. You sometimes travel among these sites to troubleshoot difficult desktop problems on Windows XP Professional computers, and to build new installations of Windows XP on individual desktop computers for managers. Your company has purchased a Microsoft Select License for the installation of Windows XP

Professional. You take a Windows XP Professional Full Packaged Product (FPP) with you when you troubleshoot desktop computers at remote locations. You travel to the office in New

York to build a desktop installation of Windows XP Professional. You use the installation media in the Product Fulfillment kit provided with your company s Select License to build the installation. A screen that requires the input of a product license key appears during the installation process. Which of the following products keys should you use to build the

Windows XP Professional installation?

A. You should use the product key from the FPP.

B. You should use the VLK.

C. You should use a product key acquired from a security Web site.

D. You should use the product key printed on the sticker on the bottom of your laptop.

Answer:

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QUESTION:

63

You are a desktop support technician for your company, and you are troubleshooting a hard disk problem on a Windows XP Professional computer. The computer has two hard disks, disk

C and disk D, and Windows Support Tools has been installed on the computer. The Windows

XP Professional operating system is installed on hard disk C. You start the computer, and

Windows XP Professional loads correctly; however, you notice that hard disk D is not recognized. You suspect that there might be a problem with either the MBR or 40 the partition table on hard disk D. You want to replace the MBR and the partition table on hard disk D. Which of the following should you implement to accomplish this task?

A. In the Recovery Console, use DiskProbe on hard disk

D.

B. In the Recovery Console, issue the fixmbr command on hard disk

D.

C. In a Command Prompt window, issue the fixmbr command on hard disk

D.

D. In a Run dialog box, issue the dskprobe.exe command, and use DiskProbe on hard disk D.

Answer:

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QUESTION:

64

Which statement best describes the differences between Internet Connection Firewall (ICF) and

Windows Firewall?

A. Both ICF and Windows Firewall are enabled by default.

B. Both ICF and Windows Firewall are disabled by default.

C. ICF is disabled by default; Windows Firewall is enabled by default.

D. ICF is enabled by default; Windows Firewall is disabled by default.

Answer:

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QUESTION:

65

You are a desktop service technician for your company. Dennis is an employee for your company, and Dennis uses a Windows XP Professional computer. Your Windows XP

Professional computer and Dennis s Windows XP Professional computer are both connected to

the same TCP/IP subnet. Dennis is having a problem with video configuration on his computer, and he wants you to troubleshoot the problem and change the configuration. Dennis sends you several Remote Assistance invitations, but you find that you cannot accept the invitations. After he sends the invitations, Dennis calls you, and you are able to attempt to answer the invitations in a 30-minute through 60-minute period. Which of the following configurations should you ask Dennis to make on his Windows XP Professional computer to enable you to accept Dennis s Remote Assistance invitations?

A. You should ask Dennis to clear the Allow this computer to be controlled remotely checkbox.

B. You should ask Dennis to check the Allow this computer to be controlled remotely checkbox.

C. You should ask Dennis to check the Allow Remote Assistance invitations to be sent from this computer checkbox.

D. You should ask Dennis to clear the Allow Remote Assistance invitations to be sent from this 41 computer checkbox.

E. You should ask Dennis to increase the Set the maximum amount of time invitations can remain open setting to two hours.

F. You should ask Dennis to increase the Set the maximum amount of time invitations can remain open setting to fifteen minutes.

Answer:

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QUESTION:

66

You are a desktop support technician for your company. The network is configured as an

Active Directory domain that contains Windows Server 2003 domain controllers and member servers and Windows 2000 Professional and Windows XP Professional client computers. A user creates a folder named New Files on her Windows XP Professional computer. She configures security on the folder by adding the Everyone group to the ACL on the folder and explicitly denying the Everyone group any permissions for the folder, as depicted in the following exhibit: microsoft&c=70-271&q=1 After these permissions are applied to the New

Files folder, who will be able to gain access to files stored in the folder?

A. No one will be able to gain access to files stored in the folder.

B. Only the owner will be able to gain access to the files stored in the folder.

C. Only members of the Administrators group will be able to gain access to files in the folder.

D. Members of the Administrators and SYSTEM groups will be able to gain access to files in the folder.

E. Members of the SYSTEM and Everyone groups will be able to gain access to files in the folder.

Answer:

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QUESTION:

67

You are a desktop support technician for a company named Verigon. Patricia reports that she is unable to use EFS to encrypt local folders on her Windows XP Professional computer. Verigon has no company guidelines governing the use of EFS, so all the default settings regarding EFS are in effect. You must enable Patricia to use EFS by using the least administrative effort.

What should you do?

A. Reformat the hard disk with the NTFS file system.

B. Use Group Policy to enable EFS.

C. Use the Convert.exe utility to convert the hard disk to NTFS.

D. Use Local Computer Policy to enable EFS.

Answer:

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QUESTION:

68

You are a desktop support technician for a company that provides a portal to an extranet that customers can access. One of your wholesale customers reports that he is having Internet connectivity problems. He uses ICS on his small, two-computer Windows XP Professional home network. He rebooted the computer that hosts the ICS connection through a DSL modem. Before the reboot, both computers had Internet connectivity. Now, only the computer that hosts the ICS connection can browse the Internet. The other computer cannot browse the

Internet or connect to resources on the ICS host computer. Which of the following actions should you instruct the customer to perform?

A. Instruct him to turn off and then restart the DSL modem.

B. Instruct him to reboot the ICS host computer again.

C. Instruct him to run the Repair this connection feature on the ICS host computer. 43

D. Instruct him to run the Repair this connection feature on the ICS client computer.

Answer:

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QUESTION:

69

Joe recently installed a Microsoft Security Update on his computer that runs Windows XP

Professional with Service Pack 2 (SP2). A couple of days later, he discovers that one of his applications is not working. It gives him numerous errors. He did not make any system changes or install any other software since the Security Update. He suspects the Security Update is the cause of the application error. To test his theory, he decides to uninstall the Security Update.

He enters Control Panel and double-clicks the Add or Remove Programs applet. But he does not see any Security Updates listed in the Currently installed programs and updates list. What should he do?

A. Click the Add/Remove Windows Components icon.

B. Click the Add New Programs icon.

C. In the Sort by list box, choose Date Last Used, and look for the most recent installations.

D. Select the Show updates check box.

Answer:

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QUESTION:

70

You are a desktop support technician for your company. Ann contacts you because the modem in her laptop computer is not working properly. Upon examining her computer, you determine that a device driver update will likely solve the problem. No other problems exist with Ann s laptop computer. You install a new, unsigned device driver for the modem on Ann s computer. You also uABCrade the video driver and the NIC driver to the latest versions. The video and NIC drivers are signed. Hours after the uABCrade, Ann indicates that the mouse on her computer sometimes stops responding and that lines appear on the video screen. When this occurs, Ann is forced to restart her computer. You suspect that the new video driver is causing the problem, and you plan to remove it. You do not want to damage any files or installations on Ann s computer during the removal process. The 44 new modem and NIC drivers should also remain installed. What should you do?

A. Reinstall the Windows XP Professional operating system on Ann s computer.

B. Roll back the installation of the new video driver on Ann s computer.

C. Install the latest security update on Ann s computer.

D. Use Windows XP System Restore to return Ann s computer to the most recent restore point that was created before you began troubleshooting her computer.

Answer:

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QUESTION:

71

You are a desktop support technician for your company. Daniel connects to the network with a

Windows XP Professional laptop computer. A VPN connection on the laptop computer has been configured to establish only a PPTP connection with the RRAS server on the corporate network. You reconfigure the RRAS computer to require clients to establish an L2TP connection, after which Daniel reports that he cannot remotely connect to the RRAS server.

Which of the following configuration changes should you make on the VPN connection

Properties sheet of Daniel s computer? (Each choice represents a complete solution. Select two choices.)

A. On the Advanced tab, select the Allow other network users to connect through this computer s Internet connection check box.

B. On the Advanced tab, clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.

C. On the Advanced tab, select the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.

D. In the Type of VPN drop-down list box on the Networking tab, change the VPN type

to PPTP VPN.

E. In the Type of VPN drop-down list box on the Networking tab, change the VPN type to L2TP IPSec VPN.

F. In the Type of VPN drop-down list box on the Networking tab, change the VPN type to Automatic.

Answer:

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QUESTION:

72

You are a desktop support technician on a Windows Server 2003 Active Directory network.

Mary uses a Windows XP Professional desktop computer. The hard disk in Mary s computer is currently formatted with the FAT file system. 45 Each week, Mary creates several Microsoft

Word documents that contain confidential information. Mary always saves these files in a folder named Docs on her computer. Because of the sensitive nature of the files stored in the

Docs folder, only Mary should be able to read and modify the documents after she creates them. Which of the following actions should you take?

A. Enable EFS on the Docs folder.

B. Convert the computer s hard disk to NTFS, then enable EFS on the Docs folder.

C. Configure compression on the Docs folder.

D. Convert the computer s hard disk to NTFS, then configure compression on the Docs folder.

Answer:

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QUESTION:

73

You are a desktop support technician for your company. Vivian, a member of the Sales department, uABCraded her laptop computer to Windows XP Professional. Vivian recently began using a USB mouse with her laptop. She plugs the mouse directly into a USB port on the laptop computer. Vivian calls you to complain that her USB mouse frequently stops responding, and when she attempts to turn off her computer, it hangs during the shutdown process. Vivian tells you that when the USB mouse is not connected, her computer shuts down normally. She needs to use the mouse because the driver for the built-in pointing device is incompatible with Windows XP Professional. What should you tell Vivian to do?

A. Instruct her to disable hibernation.

B. Instruct her to select the Max Battery power scheme.

C. Instruct her to install an external USB hub, and plug the mouse into the hub.

D. Instruct her to clear the Allow the computer to turn off this device to save power check box.

Answer:

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QUESTION:

74

You are a desktop support technician for your company. Client computers are running

Windows XP Professional. A new service pack has just been released for Windows XP. You want to deploy the service pack to client computers. What should you do first? Select the best answer. 46

A. Review the documentation for the service pack.

B. Place the installation files for the service pack in a shared network folder.

C. Install the service pack in a test environment.

D. Disconnect all the computers from the network.

Answer:

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QUESTION:

75

You are a desktop support technician for a company that supports several users that work from home offices in remote locations. One of the users that work from home calls to report that they are unable to install Windows XP. The Information Technology department instructed the user to insert the Windows XP CD and restart the computer. However, setup does not start.

You determine that the user is attempting to perform an unattended installation, and the winnt sif is located on the floppy disk. The user receives a "non-system disk or disk error" message.

What should the user do? Select the best answer.

A. Change the BIOS settings so the CD-ROM is the first boot device.

B. Copy the winnt.sif to a C

D.

C. Rename the winnt.sif to unattend.txt.

D. Remove the floppy disk from the floppy drive and restart the computer.

Answer:

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QUESTION:

76

You are the desktop support technician for your company. You are assisting in the deployment of Microsoft Windows XP Professional on a new workstation. You are using Remote

Installation Services IRIS) to deploy the operating system. When you boot the computer, you receive the following error message: Operating system not found You verify that the workstation is using a PXE-compliant network adapter. You want the workstation to automatically connect to the RIS server. What should you do? Select the best answer. 47

A. Configure the computer s BIOS to boot from the CD-ROM.

B. Verify that an IP address has been reserved for the new computer on the DHCP server.

C. Create a Remote Installation Services boot disk.

D. Change the computer s BIOS settings to boot from the PXE network adapter.

Answer:

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QUESTION:

77

You are a help desk technician for your company. You have installed Windows XP

Professional on a computer with a single hard drive. The C drive has been formatted with

NTFS. You decide to dual-boot Windows XP Professional with Windows 98. You need to convert the C drive back to FAT32. What should you do? Select the best answer.

A. Reformat the partition and restore the data from backup.

B. Run convert C:/FS:FAT.

C. Run convert C:/FS:NTFS.

D. Use System Restore to recover the previous disk configuration.

Answer:

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QUESTION:

78

You are a desktop support technician for your company. All workstations are currently running

Microsoft Windows 2000 Professional. A new computer has been purchased for one of the managers. The new computer is running Microsoft Windows XP Professional. You want to move the user s files, folders and settings to the new computer. What should you do? Select the best answer.

A. Use the Files and Settings transfer wizard.

B. Copy the NTUSER.DAT file to the Windows XP computer.

C. Use the System Restore utility.

D. Connect the two computers to the network. Manually copy the files and folders to the new computer.

Answer:

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QUESTION:

79

You are the desktop support technician for your company. A user has installed Microsoft

Windows XP Professional and Microsoft Windows 98 on their computer. Windows XP

Professional is installed on partition C. Windows 98 has been installed on partition D. The user reports that he is unable to run Microsoft Office 2000 under Windows 98.The problem does not occur when he is running Windows XP Professional. How should the user resolve the problem? Select the best answer.

A. Boot into Windows XP Professional and edit the permissions for the application executables.

B. Install Microsoft Office 2000 under Windows 98.

C. Create a third partition. Reinstall Microsoft Office 2000 on the new partition.

D. Format the D partition with NTFS.

Answer:

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QUESTION:

80

You are a help desk support technician for your company. You need to dual-boot Computer I with Windows XP Professional. The computer is currently running Windows NT Workstation

4.0 with service pack 3. Which file system should you use for the active partition? Select the best answer.

A. FAT

B. EFS

C. NTFS

D. FAT32

Answer:

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QUESTION:

81

You are a desktop support technician for your company. A member of the Developers department requires a computer running both Microsoft Windows 2000 Professional and

Microsoft Windows XP Professional. What should you do? Select the two best answers.

A. Install Windows XP. and then Windows 2000. 49

B. Use a unique computer name for each installation.

C. Install Windows 2000, and then Windows XP.

D. Use the same computer name for each installation.

Answer:

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QUESTION:

82

John is a member of the Engineers group and the Managers group. He is also a director within the company, which gives him special privileges to specific accounting information regarding his division. John needs to have the ability to read, modify. and create new files within the directory C:\MARKETING.You check the permissions for that directory and find that members of the Managers group have Read and Write permissions. Engineers have Deny all permissions, and as a director, he s been directly assigned Full Control over that directory.

What is John able to do with the data in this directory? Select the best answer.

A. He can view it, but not change it.

B. He can modify it, but not add new files.

C. He can do nothing.

D. He can add new files, but not change anything once it has been saved.

Answer:

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QUESTION:

83

You are a desktop support technician for your company. All workstations are running

Microsoft Windows XP Professional. A user on the network uses his mobile computer in the office and at home. He has access to a file stored in a network share when he is out of the office and working offline. He does not have to manually copy the folder to his hard drive.

The user calls to report that he is no longer able to open the file when he is working offline.

You need to ensure that the user has access to the file all the time. What should you do? Select the best answer.

A. Enable offline files check box on the Offline Files tab from the Folder Options window.

B. Increase the amount of hard disk space allocated to offline files.

C. Verify that the Allowed caching of files in this shared folder check box is selected for the network share.

D. Right-click the file in the network share and select Make Available Offline from the context 50 menu.

Answer:

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QUESTION:

84

You are the desktop support technician for your company. All workstations are running

Microsoft Windows XP Professional. A user calls to report that they have attached a printer to their computer. When they attempt to print a document through Microsoft Word, the characters are garbled on the page. You determine that the problem occurs when printing from any application. The problem continues to occur after restarting the printer. What should you do? Select the best answer.

A. Reinstall the printer driver.

B. Empty the contents of the print queue.

C. Repair the installation of Microsoft Word.

D. Install the print device on another computer.

Answer:

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QUESTION:

85

You are the desktop support technician for your company. All workstations are running

Microsoft Windows XP Professional. A user has the NTFS Modify permission and the Read share permission in a folder called Sales When he accesses the files in the Sales folder locally, he can save his changes. However, when he opens the files in the Sales folder from across the network, he is unable to modify them. What is causing the problem? Select the two best

answers.

A. The user s effective permission is Read.

B. The user s effective permission is Deny.

C. Share permissions are not evaluated when accessing the folder locally.

D. NTFS permissions only apply locally.

Answer:

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QUESTION:

86

51 You are the desktop support technician for your company. All computers are running

Windows XP Professional. ICS is enabled on Computer A. The Internet connection is shared between 8 computers. A user reports that they are unable to access the Internet. You soon discover that the problem is affecting all computers on the network. What should you do first to verify that the modem on Computer A is functioning correctly? Select the best answer.

A. Use Network Monitor to monitor traffic to and from the computer.

B. Use System Monitor to monitor network counters.

C. Use Device Manager to check the device status.

D. Enable modem logging using the Modem applet within the Control Panel.

Answer:

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QUESTION:

87

You are the desktop support technician for your company. You are installing Windows XP

Professional on a mobile computer for a user. The mobile computer is configured with a modem and an Ethernet PC card. The mobile computer is connected to a docking station in the office and uses the Ethernet card to connect to the network. At home, the user connects to the company network using dial-up networking. You want to disable the network card when the user is working from home. There is currently a single hardware profile configured called

Docked. What should you do? Select the best answer.

A. Modify the Device Manager settings to disable all devices used by the docked hardware profile.

B. Create another hardware profile called Undocked. In control panel, disable the server service in the services options.

C. Create a second hardware profile. In the Control Panel, place this profile at the top of the list.

D. Create a new hardware profile named Remote. Use Device Manager to disable the

Ethernet PC card devices for this hardware profile.

Answer:

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QUESTION:

88

You are the desktop support technician for Adventure Works. All workstations and mobile computers are running Microsoft Windows XP Professional. 52 A user calls for assistance with configuring the power settings on his mobile computer. The user does not want his monitor to shut down while his computer is idle. He indicates that he always has his mobile computer plugged into a power outlet. You need to recommend a power scheme. Which power scheme should you recommend? Select the best answer.

A. Always On

B. Portable/Laptop

C. Minimal Power Management

D. Presentation

Answer:

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QUESTION:

89

You are a desktop support technician for a small company. The client computers have been uABCraded to Microsoft Windows XP Professional. Security settings on client computers are configured using a security template. All computers must be configured with identical security settings. A user reports that they are prompted to change their password more frequently than normal. You suspect that changes have been made to the security settings. What should you do to determine if the security settings have changed? Select the best answer.

A. Use the Security Templates console to compare the existing settings with those in the template.

B. Launch Active Directory Users and Computer. Open the appropriate group policy and analyze the existing settings.

C. Launch the Resultant Set of Policy to view the existing settings configured on the computer.

D. Launch Security Configuration and Analysis. Compare the existing settings against those in the template.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=89

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QUESTION:

90

You are a desktop support technician for your company. Client computers on the network are running Microsoft Windows XP Professional. All computers are members of an Active

Directory domain. 53 Changes have recently been made to the network security policies. A local security policy has also been configured on each computer. You want to determine the effective security settings on a Windows XP computer. What should you do? Select the best answer.

A. Use the Resultant Set of policy in planning mode.

B. Use Security Configuration and Analysis.

C. Use IP Security Monitor.

D. Use Resultant Set of Policy in logging mode.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=90

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QUESTION:

91

You are a desktop support technician for your company. Microsoft Windows XP Professional is installed on all workstations. Workstations are shared between users. Users are members of the local Power Users group on their workstation. A specific set of desktop icons and shortcuts must be visible on the desktop for each user that logs onto the workstation. Users must also be able to customize their desktop by adding their own shortcuts and icons in addition to the default ones. You want to prevent users from removing the icons and shortcuts on the default desktop. What should you do? Select the best answer.

A. Remove the Modify permission on the C:\Documents and SettingsXAII Users directory for the Power Users group.

B. Remove the Modify permission on the C:\Document and Settings\%username% directory.

C. Deny the Full Control permission on the C:\Documents and Settings directory for the

Power Users group.

D. Deny Full Control permission on the C:\Documents and SettingsXDefault User directory.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=91

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QUESTION:

92

You are the desktop support technician for your company. A member of the Developers 54 department needs to be able to establish a remote desktop session with a computer running

Windows XP Professional. You need to allow the user permission to connect, while implementing the principle of least privilege. What group should you add the user to? Select the best answer.

A. Add the user to the Users group.

B. Add the user to the Power Users group.

C. Add the user to the Remote Desktop Users group.

D. Administrators

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=92

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QUESTION:

93

You are a desktop support technician for a large enterprise company. The head office is located in New York and a branch office in Paris. One of the managers travels between the two

offices. When he returns from a business trip to the branch office, his laptop computer is displaying the date and time in French. His email messages are now displaying the date and time in French. You need to change the date and time settings back to English. What should you do? Select the best answer.

A. Apply the English (United States) Standards and Formats in the Regional and

Language options.

B. Change the Time Zone to Eastern Time (US & Canada) in the Date and Time

Options.

C. Apply the English input language keyboard in the Regional and Language Options.

D. Select the English language in the Date and Time options.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=93

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QUESTION:

94

You are a desktop support technician for your company. Client computers are running

Microsoft Windows XP Professional. The network administrator has recently made changes to the zone database file on the DNS server. A user reports that they are having problems resolving hostnames. You suspect the client resolver cache may have outdated entries. What should you do? 55 Select the best answer.

A. Execute the ipconfig command with the /all parameter.

B. Execute the ipconfig command with the /flushdns parameter.

C. Execute the ipconfig command with the /displaydns parameter.

D. Execute the ipconfig command with the /renew parameter.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=94

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QUESTION:

95

You are a desktop support technician for your company. All client computers are running

Microsoft Windows XP Professional. A client has reported that his laptop cannot see other computers on the network. You execute the IPCONFIG /All command on the laptop and find that the current IP address is 169.254.255.13. You are unable to PING the DHCP server from the user s laptop. What is the problem and the solution? Select the best answer.

A. The IP address lease has expired on the laptop. You should execute the command

IPCONFIG/RELEAS

E.

B. The IP address lease has expired on the laptop. You should execute the IPCONFIG

/RELEASE and IPCONFIG /RENEW commands.

C. The laptop cannot communicate with the DHCP server. The user should assign a static IP address and subnet mask to gain access to the network.

D. The laptop cannot communicate with the DHCP server. At a command prompt

window on the laptop, you should execute the IPCONFIG /RELEASE and IPCONFIG

/RENEW commands to release the current IP address and request a new lease from the

DHCP server.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=95

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QUESTION:

96

You are the desktop support technician for an Internet Service Provider. A user reports that they have enabled ICS on one computer. The Internet connection is shared between 8 computers. All computers are running Windows XP Professional. The Internet is not accessible from one of the user s computers. However, this problem is not affecting any other computers on the network. What should you instruct the user to do? Select the best answer.

56

A. Open the EventViewer. Check the System log for any errors.

B. Use the IPCONFIG command on the ICS computer. Verify the IP address assigned to the LAN connection.

C. Issue the PING command on the ICS computer to verify Internet connectivity.

D. Use the IPCONFIG command. Verify the IP parameters configured on the computer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=96

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QUESTION:

97

You are the desktop support technician for your company. All workstations are running

Microsoft Windows XP Professional. A user calls to report that Internet Explorer is sluggish when loading Web pages that she has previously visited. You need to improve performance.

What should you do? Select the best answer.

A. Decrease the number of days that Internet Explorer will keep track of pages in your

History folder.

B. Decrease the maximum size of the Temporary Internet Files folder.

C. Delete the contents of the Temporary Internet Files folder.

D. Increase the amount of disk space allocated to the Temporary Internet Files folder.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=97

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QUESTION:

98

You are the desktop support technician for your company. All computers have been uABCraded to Microsoft Windows XP Professional. Users report that they are receiving errors when trying to resolve certain hostnames. You need to determine if the problem is DNS related. Which command can you use? Select the best answer.

A. nslookup

B. ipconfig

C. Tracert

D. Ipconfig/registerdns

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=70-271&qno=98

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