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Installation Guide
VeritiLink™ Remote
Management Software
Version 1.0
Installation Guide
Getting Started
VeritiLink™ Remote Management
Software
Version 1.0
Setting Up the
Veriti™ Thermal
Cyclers
Setting Up
VeritiLink™
Software
Managing
VeritiLink™
Software
Troubleshooting
© Copyright 2008, Applied Biosystems. All rights reserved.
General Laboratory Use.
Information in this document is subject to change without notice. Applied Biosystems assumes no responsibility for any errors that
may appear in this document.
APPLIED BIOSYSTEMS DISCLAIMS ALL WARRANTIES WITH RESPECT TO THIS DOCUMENT, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. IN NO EVENT SHALL APPLIED BIOSYSTEMS BE LIABLE, WHETHER IN CONTRACT, TORT,
WARRANTY, OR UNDER ANY STATUTE OR ON ANY OTHER BASIS FOR SPECIAL, INCIDENTAL, INDIRECT,
PUNITIVE, MULTIPLE OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING FROM THIS
DOCUMENT, INCLUDING BUT NOT LIMITED TO THE USE THEREOF.
TRADEMARKS:
Applera, Applied Biosystems, and AB (Design) are registered trademarks, and Veriti and VeritiLink are trademarks of
Applera Corporation or its subsidiaries in the U.S. and/or certain other countries.
All other trademarks are the sole property of their respective owners.
Part Number 4388492 Rev. B
01/2008
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
How to Obtain More Information . . . . . . . . . . . . . . . . . . . . . . . . . vi
How to Obtain Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Chapter 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About VeritiLink™ Remote Management Software . . . . . . . . . . . . . 2
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2
Setting Up the Veriti™ Thermal Cyclers . . . . . . . . 7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Instructions for Thermal Cyclers Already in Use . . . . . . . . . . . . . . . 8
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Physically Connecting Thermal Cyclers to the Network . . . . . . . . 14
Setting Up the Thermal Cycler . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3
Setting Up VeritiLink™ Software . . . . . . . . . . . . 21
Installing the VeritiLink™ Software . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the VeritiLink™ Software Setup Wizard . . . . . . . . . . . . . . . . 28
Identifying Veriti™ Thermal Cyclers on the Network . . . . . . . . 30
Managing Groups (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting Up Security and User Accounts . . . . . . . . . . . . . . . . 37
Setting Up Verification Reminders . . . . . . . . . . . . . . . . . . . . . 41
Setting Up Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . 43
Additional Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
VeritiLink™ Remote Management Software Installation Guide
iii
Contents
Making Changes Without the Setup Wizard . . . . . . . . . . . . . . . . 46
Using the VeritiLink™ Software Client . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 4
Managing VeritiLink™ Software . . . . . . . . . . . . . 51
Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Stopping the VeritiLink™ Software Server . . . . . . . . . . . . . . . . . . 52
Maintaining the VeritiLink™ Software . . . . . . . . . . . . . . . . . . . . . . 53
Other Administrative Functions . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Chapter 5
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 61
Troubleshooting Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Appendix A
Software Warranty Information . . . . . . . . . . . . . 67
Computer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Applied Biosystems End User Software License Agreement . . . 68
Limited Warranty and Limitation Of Remedies . . . . . . . . . . . . . . . 72
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
iv
VeritiLink™ Remote Management Software Installation Guide
Preface
How to Use This Guide
Audience
Assumptions
Text Conventions
This guide is intended for users who install the VeritiLink™ Remote
Management Software and set up the connections between
computers and Veriti™ Thermal Cyclers.
This guide assumes that you have a working knowledge of the
Microsoft® Windows® XP operating system and an Internet-based
browser.
This guide uses the following conventions:
• Bold text indicates user action. For example:
Type 0, then press Enter for each of the remaining fields.
• Italic text indicates new or important words and is also used for
emphasis. For example:
Before analyzing, always prepare fresh matrix.
• A right arrow symbol ( ) separates successive commands you
select from a drop-down or shortcut menu. For example:
Select File Open Spot Set.
Right-click the sample row, then select View Filter
View All Runs.
VeritiLink™ Remote Management Software Installation Guide
v
Preface
How to Obtain More Information
User Attention
Words
Two user attention words appear in Applied Biosystems user
documentation. Each word implies a particular level of observation
or action as described below:
Note: – Provides information that may be of interest or help but is
not critical to the use of the product.
IMPORTANT! – Provides information that is necessary for proper
instrument operation, accurate chemistry kit use, or safe use of a
chemical.
Examples of the user attention words appear below:
Note: You cannot upgrade the firmware while a run is in progress.
IMPORTANT! You must upgrade the Veriti Thermal Cycler
firmware in order to use all of the features of the VeritiLink Remote
Management Software.
How to Obtain More Information
Related
VeritiLink™
Software
Documentation
vi
The following related documents are shipped with the software:
• VeritiLink™ Remote Management Software Quick Reference
Card (PN 4390856) – Provides brief, step-by-step procedures
for creating and editing run methods and performing thermal
cycler runs. It is designed to help you quickly learn to use the
VeritiLink Software.
• VeritiLink™ Remote Management Software Help – Describes the
VeritiLink Software and provides procedures for common tasks.
VeritiLink™ Remote Management Software Installation Guide
Preface
How to Obtain More Information
A portable document format (PDF) version of this guide is also
available on the VeritiLink Remote Management Software CD.
Note: To open the user documentation included on the VeritiLink
Remote Management Software software CD, use the Adobe®
Acrobat® Reader® software available from www.adobe.com.
Note: For additional documentation, see “How to Obtain Support”
on page viii.
Information
About the Veriti™
Thermal Cycler
Additional information is available in these documents, shipped with
the Veriti Thermal Cycler:
Obtaining
Information from
the Help System
The VeritiLink Remote Management Software has a Help system
that describes how to use each feature of the user interface. Access
the Help system by clicking
Help in the upper right corner of the
VeritiLink Software window.
• Applied Biosystems Veriti™ Thermal Cycler User Guide
(PN 4375799) – Provides detailed instructions for using the
thermal cycler to perform thermal cycling runs, along with
information about installation, maintenance, and supplies.
• Applied Biosystems Veriti™ Thermal Cycler Quick Reference
Card (PN 4376863) – Provides a summary of information about
the thermal cycler, its installation, and accessories. It is designed
to help you quickly learn to use the Veriti Thermal Cycler.
• Veriti Thermal Cycler Help – Provides procedures for common
tasks on the Veriti Thermal Cycler.
You can use the Help system to find topics of interest by:
• Reviewing the table of contents
• Searching for a specific topic
• Searching an index
VeritiLink™ Remote Management Software Installation Guide
vii
Preface
How to Obtain Support
Send Us Your
Comments
Applied Biosystems welcomes your comments and suggestions for
improving its user documents. You can e-mail your comments to:
[email protected]
IMPORTANT! The e-mail address above is only for submitting
comments and suggestions relating to documentation. To order
documents, download PDF files, or for help with a technical
question, go to www.appliedbiosystems.com, then click the link for
Support. (See “How to Obtain Support” below).
How to Obtain Support
For the latest services and support information for all locations, go to
www.appliedbiosystems.com, then click the link for Support.
At the Support page, you can:
• Search through frequently asked questions (FAQs)
• Submit a question directly to Technical Support
• Order Applied Biosystems user documents, MSDSs, certificates
of analysis, and other related documents
• Download PDF documents
• Obtain information about customer training
• Download software updates and patches
In addition, the Support page provides access to worldwide telephone
and fax numbers to contact Applied Biosystems Technical Support
and Sales facilities.
viii
VeritiLink™ Remote Management Software Installation Guide
Chapter 1
Getting Started
Chapter 1
This chapter covers:
■ About VeritiLink™ Remote Management Software . . . . . . . . . 2
Getting Started
■ Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
■ Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2
Setting Up the Veriti™
Thermal Cyclers
Chapter 3
Setting Up VeritiLink™
Software
Chapter 4
Managing VeritiLink™
Software
Chapter 5
Troubleshooting
VeritiLink™ Remote Management Software Installation Guide
1
Chapter 1 Getting Started
About VeritiLink™ Remote Management Software
About VeritiLink™ Remote Management Software
VeritiLink™
Software
Features
VeritiLink™ Remote Management Software (VeritiLink Software) is
a web-based application that allows you to use your web browser to:
• Create and edit run methods stored on a computer or a thermal
cycler.
• Perform and monitor thermal cycling runs on one or more
networked Veriti™ Thermal Cyclers.
In addition, VeritiLink Software can:
• Monitor the verification status of your thermal cyclers and
remind you when verifications are due.
• Send email notifications when various run and instrument
events occur on the thermal cyclers.
System
Components
Hardware Components (Supplied by the User)
All components must be connected to a network (see “Network
Configuration” on page 3).
• A NAT-enabled router or switch.
• Computers, including at least one server. The server computer
can also act as a client.
• One or more Veriti Thermal Cyclers.
• Ethernet cables to connect the hardware components to the
network.
• A network printer (optional).
Software Components
• VeritiLink Software. This software includes the following:
– Apache Derby Database Server v10.2.2
– Memcache Cache Server v1.2.1
– Java Runtime Environment (JRE) v1.5
– Optionally, for systems with many clients and/or thermal
cyclers, Apache Web Server v2.2
• Web browser on the server and each client computer
2
VeritiLink™ Remote Management Software Installation Guide
Chapter 1 Getting Started
Installation Overview
Installation Overview
The following steps are required to set up the VeritiLink Software
system. See the corresponding page number for detailed instructions.
• Set up the network for the thermal cyclers and server computer
(see page 3)
• Set up the thermal cyclers and connect them to the network (see
page 7)
• Install the VeritiLink Software server (see page 25)
• Set up the VeritiLink Software with the Setup Wizard (see
page 28)
Network Configuration
Suggested
Configurations
The suggested network configuration for VeritiLink Remote
Management Software isolates the VeritiLink Software server and
the thermal cyclers on their own mini-network. The router for this
mini-network is connected to the company-wide network (see
Figure 1).
This configuration minimizes interference to:
• The thermal cyclers and the server computer from other network
traffic and/or attacks from external sources.
• The company-wide network from the high volume of broadcast
traffic from the thermal cyclers.
Set up the router to allow http and https services on the server to be
exposed to the external network through the router's IP address on the
company network.
VeritiLink™ Remote Management Software Installation Guide
3
Chapter 1 Getting Started
Network Configuration
VeritiLink™
Software
server
computer
Router
External (company) network
Client
computer
Client
computer
Client
computer
Client
computer
Printer
Figure 1 Suggested network configuration, with connectivity to
the company network
An alternative configuration is to connect the client PCs to the same
router that the server and the thermal cyclers are connected to as
shown in Figure 2. If only a few thermal cyclers are present, the
server computer can also act as a client.
Note: In this configuration, the VeritiLink Software cannot send
email, unless a mail server is also installed on the server computer.
4
VeritiLink™ Remote Management Software Installation Guide
Chapter 1 Getting Started
Network Configuration
Router
Client
computer
Client
computer
VeritiLink™
Software
server
computer
Printer
Figure 2 Alternative configuration, with client PCs connected to
mini-network, isolated from the company-wide network
Other configurations are possible, but describing them is beyond the
scope of this document. In general, be sure your configuration:
• Assigns the server and the thermal cyclers to the same subnet.
The server cannot locate and monitor the thermal cyclers unless
they are all on the same subnet.
• Meets your network’s security requirements. The
communication between the thermal cyclers and the VeritiLink
Software is unencrypted.
• Allows the server computer to be available as required. (You
may want to set up a redundant server in case the primary server
fails unexpectedly. See the Apache documentation at
www.apache.org for instructions.)
IMPORTANT! Using VeritiLink Software on a server or client
computer that is connected to a virtual personal network (VPN) is not
supported.
Using Previously
Networked
Thermal Cyclers
You may have previously connected one or more Veriti Thermal
Cyclers together by way of a switch in order to allow one thermal
cycler to start a run on another thermal cycler.
VeritiLink™ Remote Management Software Installation Guide
5
Chapter 1 Getting Started
Network Configuration
If this is true, connect a computer to the same switch to act as the
server. Install the VeritiLink Software on this computer and connect
the switch to your external network as shown in Figure 1.
Using a Secure
Network
VeritiLink Software uses the http protocol by default. You can set up
your system to use the https protocol instead.
Note: When you are installing VeritiLink Software, choose the
Apache web server. You will need to acquire an SSL certificate and
set up the Apache server using instructions available at
httpd.apache.org/docs/2.0/ssl.
Setting the Server
Name
VeritiLink Software is accessed via a URL entered in the client’s
web browser. The URL format is
http://server.domain:port_num.
Ensure the server is configured on your network so that it is
accessible using DNS.
By default, the port number is 80, but your system administrator can
change this number as needed.
Setting Up Email
for the Server
The VeritiLink Software Server can send email messages about
instrument events to users if the mail server on your network uses
SMTP. In addition, the server uses email to send information such as
user names and passwords to users.
Ask you system administrator for the IP address (or name) and port
number for the outgoing mail server. If your outgoing mail server
requires authentication, you may also need a user name and
password.
You also need an email address for the server. You can either:
• Use the email address of the user who will act as the VeritiLink
Software administrator.
or
• Use an email account created specifically for the VeritiLink
Software server. Ask your system administrator to create an
account for the server. You need the email address for this
account when you set up the software.
6
VeritiLink™ Remote Management Software Installation Guide
Chapter 2
Setting Up the Veriti™ Thermal
Cyclers
Chapter 1
Getting Started
This chapter covers:
■ Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
■ Instructions for Thermal Cyclers Already in Use. . . . . . . . . . . 8
■ Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
■ Physically Connecting Thermal Cyclers to the Network . . . . 14
■ Setting Up the Thermal Cycler . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2
Setting Up the Veriti™
Thermal Cyclers
Chapter 3
Setting Up VeritiLink™
Software
Chapter 4
Managing VeritiLink™
Software
Chapter 5
Troubleshooting
VeritiLink™ Remote Management Software Installation Guide
7
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Overview
Overview
This chapter describes how to set up a Veriti™ Thermal Cycler so that
it can be managed by VeritiLink™ Remote Management Software.
For new Veriti Thermal Cyclers, follow these instructions:
• “Upgrading the Firmware” on page 11
• “Physically Connecting Thermal Cyclers to the Network” on
page 14
• “Setting Up the Thermal Cycler” on page 15
If you already use a Veriti Thermal Cycler, please read “Instructions
for Thermal Cyclers Already in Use” on page 8.
Instructions for Thermal Cyclers Already in Use
If you already use one or more Veriti Thermal Cyclers in your lab,
perform the following actions before you attempt to manage them
with VeritiLink Software.
• Update the firmware to version 1.2.0 (or greater) (see
“Upgrading the Firmware” on page 11).
• If the thermal cycler(s) are not already connected to the network,
connect them (see page 14).
• Change the setting in the Security screen to allow VeritiLink
Software access (see page 19).
In addition, read the sections below for important information about
existing security and user accounts, if any.
8
VeritiLink™ Remote Management Software Installation Guide
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Instructions for Thermal Cyclers Already in Use
About Existing
Security Settings
Both the Veriti Thermal Cycler and VeritiLink Software can be set up
to require users to log in. Allowing VeritiLink Software to control a
thermal cycler already in use does not change the security settings on
the thermal cycler. Table 1 explains how the two security settings
interact with private run methods stored on the Veriti Thermal
Cycler.
Table 1 Run method availability from VeritiLink™ Software for different “Login Required”
settings
Is Login is Required for the...
Private Run Methods Available to VeritiLink™
Software ‡?
Veriti™ Thermal
Cycler?
VeritiLink™
Software?
Yes
Yes
Yes
Yes
No
No
No
Yes
No (initially no private run methods exist)
Yes, after run methods have been created using
VeritiLink Software §
No
No
No
All run methods are shared in this scenario.
‡ Assumes that the same user account is present in the software and on the thermal cycler.
§ To access these private run methods from the Veriti Thermal Cycler touchscreen, change the Require
Login setting to Yes on the thermal cycler.
About Existing
User Accounts
and Settings
Allowing VeritiLink Software to control a thermal cycler already in
use:
• Does not change custom folders, any methods in the custom
folders, or any shared run methods.
• Disables user account management on the thermal cycler. Any
changes to user accounts must be made using the VeritiLink
Software.
• Updates the user accounts as described below.
VeritiLink™ Remote Management Software Installation Guide
9
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Instructions for Thermal Cyclers Already in Use
User Account Interactions
When a thermal cycler is added to VeritiLink Software, the software
compares the user accounts on the thermal cycler to the user accounts
in VeritiLink Software and reconciles them as described in Table 2,
below.
IMPORTANT! If you want the VeritiLink Software to have access to
run methods stored in a user account on a Veriti Thermal Cycler,
create a user account with the same user name in VeritiLink
Software.
Table 2 User account interactions for VeritiLink™ Software and Veriti™ Thermal Cyclers
Is the Same User Account
Present on the...
Then...
Veriti™ Thermal
Cycler?
VeritiLink™
Software?
Yes
Yes
• VeritiLink Software user account overwrites the thermal
cycler user account.
• The user’s custom folders and the associated run methods
on the thermal cycler are not changed.
No
Yes
• VeritiLink Software user account is added to the thermal
cycler.
• After account is added, the user can create custom folders
and run methods directly on the thermal cycler or using
VeritiLink Software.
Yes
No
• User account is not visible from VeritiLink Software.
• The user’s custom folders and the associated run methods
on the thermal cycler are not visible from VeritiLink Software.
10
VeritiLink™ Remote Management Software Installation Guide
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Upgrading the Firmware
Upgrading the Firmware
IMPORTANT! You must upgrade the Veriti Thermal Cycler
firmware to version 1.2.0 or later in order to use all of the features of
VeritiLink Remote Management Software.
About the
Upgrade
You need a USB drive and, if your thermal cycler requires login,
Administrator access to upgrade the firmware.
Note: You cannot upgrade the firmware while a run is in progress.
Obtaining the
Veriti™ Thermal
Cycler Firmware
1. On the thermal cycler, determine the version number of the
existing firmware from the About the Instrument screen.
a. Open the About the Instrument screen:
• Touch Log Off to return to the Login Options screen,
then touch About the Instrument.
or
• In the Main Menu screen, touch Settings Menu, then
About the Instrument.
The About the Instrument screen opens:
VeritiLink™ Remote Management Software Installation Guide
11
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Upgrading the Firmware
b. In the About the Instrument screen, find the version
number of the firmware then touch
About the Instrument screen.
(Close) to close the
2. If the version of the firmware on the thermal cycler is less than
1.2.0, follow the steps below to download a new version of the
firmware to a USB drive.
Note: If the version of the firmware is 1.2.0 or greater, you may
still want to download a newer version. The release notes
(available from the Release Notes link) describe the changes in
the firmware.
a. In a web browser on a computer connected to the Internet,
go to www.appliedbiosystems.com.
b. Click Support, then Software Downloads.
c. Select Veriti Thermal Cycler in the list, then click
Firmware.
d. Find the appropriate file.
e. Insert the USB drive into the USB port on the computer.
f. Click
in the Software column to download the file.
Select the USB drive as the location for the saved file.
g. Remove the USB drive from the computer when the
download is complete.
Upgrading the
Veriti™ Thermal
Cycler Firmware
1. Insert the USB drive with the new firmware in the USB port on
the front of the Veriti Thermal Cycler.
2. Log in to the thermal cycler as a user with administrative
privileges.
3. In the Main Menu screen, touch Settings Menu.
4. In the Settings Menu screen, touch Admin Menu.
12
VeritiLink™ Remote Management Software Installation Guide
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Upgrading the Firmware
5. In the Admin Menu screen, touch Upgrade Firmware.
The Firmware Upgrade screen opens:
6. Touch Source File to display a list of the files on the USB drive.
Veriti system firmware files end with “.update”:
7. Touch the name of the file with the new firmware, then touch
Select.
VeritiLink™ Remote Management Software Installation Guide
13
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Physically Connecting Thermal Cyclers to the Network
8. Touch Upgrade, then Yes.
When the upgrade process is complete, the message “Upgrade is
completed. Please remove your USB device and reboot your
instrument.” is displayed.
9. Remove the USB drive and power off the thermal cycler, using
the switch on the back of the instrument.
10. Power on the instrument.
Physically Connecting Thermal Cyclers to the
Network
To connect thermal cyclers to the network, you need one Ethernet
cable for each thermal cycler. Connect the Ethernet cable to the
Ethernet port on the back of the thermal cycler and connect the other
end of the cable to the network.
Ethernet port
Figure 3 Rear view of Veriti™ Thermal Cycler
14
VeritiLink™ Remote Management Software Installation Guide
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Setting Up the Thermal Cycler
Setting Up the Thermal Cycler
Set Up Overview
For each thermal cycler in the system, perform the following:
•
•
•
•
Set the instrument name – page 15
Set the IP address – page 16
Set the date and time – page 18
Enable VeritiLink Software access – page 19
Note: You can print the run history, run reports, verification results,
and/or a run method from the VeritiLink Software. If you also want
to print directly from the thermal cycler, see the touchscreen help on
the Veriti Thermal Cycler for instructions to set up a printer.
Setting the
Instrument Name
In VeritiLink Software, the thermal cycler name appears in many
places. By default the name is set to the thermal cycler serial number.
You can change the name to something more descriptive so it will be
easier to identify.
To set the instrument name:
1. Log in to the thermal cycler as a user with administrative
privileges.
2. In the Main Menu screen, touch Settings Menu.
3. In the Settings Menu screen, touch Admin Menu.
VeritiLink™ Remote Management Software Installation Guide
15
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Setting Up the Thermal Cycler
4. In the Admin Menu screen, touch Set Instrument Name to
open the Instrument Name screen:
5. Touch the field to display an editor. In the editor, enter the new
name.
Names cannot contain spaces and cannot be more than 24
alphanumeric characters or, for numeric-only names, 10
characters.
6. Touch Done, then OK to save your changes and return to the
Admin Menu screen.
Setting the IP
Address
The thermal cycler must have an IP address to be recognized on the
network. You can choose to have a computer on the network
dynamically assign the IP address or you can set a static IP address.
Note: Ask your system administrator if the IP address is assigned
statically or dynamically. For static addresses, you need to know the
IP address for the thermal cycler, the subnet mask, and the default
gateway.
To set the IP address:
1. Log in to the thermal cycler as a user with administrative
privileges.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Setting Up the Thermal Cycler
2. In the Main Menu screen, touch Settings Menu.
3. In the Settings Menu screen, touch Admin Menu.
4. In the Admin Menu screen, touch Set IP Address.
5. In the IP Settings screen, set the IP address:
• To assign the IP address dynamically – Touch Assign IP
address dynamically (using DHCP). A check mark
appears when DHCP is selected.
or
• To assign a static IP address – Touch Static, then enter the
appropriate IP addresses for the thermal cycler, the subnet
mask, and, optionally, the default gateway using the
numeric editor. Addresses are in the form of X.X.X.X,
where each X is a 3-digit number, from 001 to 255. For
example: 192.166.001.100.
6. Touch Done, then OK to save your changes and return to the
Admin Menu screen.
VeritiLink™ Remote Management Software Installation Guide
17
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Setting Up the Thermal Cycler
Setting the Date
and Time
The VeritiLink Software uses the date and time from the thermal
cycler when reporting events and when determining if verifications
are due.
Because some lists are sorted by date and time in VeritiLink
Software, if the date or time is not set correctly on the thermal cycler,
information may not appear where you expect it.
To set the date and time:
1. Log in to the thermal cycler as a user with administrative
privileges.
2. In the Main Menu screen, touch Settings Menu.
3. In the Settings Menu screen, touch Admin Menu.
4. In the Admin Menu screen, touch Set Date & Time.
5. To set the date, touch Date, then enter today’s date, using the
format YYYY-MM-DD. The thermal cycler automatically enters
the “-”.
6. To set the time, touch Time, enter the current time using the
format HH:MM, then touch AM or PM. The thermal cycler
automatically enters the “:”.
7. Touch Done, then OK to save your changes and return to the
Admin Menu screen.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Setting Up the Thermal Cycler
Enabling
VeritiLink
Software Control
To allow VeritiLink Software to control the thermal cycler:
1. Log in to the thermal cycler as a user with administrative
privileges.
2. In the Main Menu screen, touch Settings Menu.
3. In the Settings Menu screen, touch Admin Menu.
4. In the Admin Menu screen, touch Security.
If you do not see the Allow VeritiLink Software Control option
in the Security screen, the thermal cycler does not have the
correct version of the firmware. Follow the instructions on
page 11 to upgrade the firmware on the thermal cycler.
5. Touch Yes next to Allow VeritiLink Software Control to allow
VeritiLink Software to manage this thermal cycler.
VeritiLink™ Remote Management Software Installation Guide
19
Chapter 2 Setting Up the Veriti™ Thermal Cyclers
Setting Up the Thermal Cycler
6. As desired, reset the other options. These options apply only
when the thermal cycler is accessed directly using the
touchscreen.
• To require each user to log in when using the instrument,
touch Yes next to Require Login.
Note: When Allow VeritiLink Software Control is Yes,
user account management is disabled on the thermal cycler.
Any changes to user accounts must be made using the
VeritiLink Software.
• To allow anyone to log in as a guest, touch Yes next to
Enable Guest Account.
A guest user can perform runs, view and print run methods,
and run tests. Also, for run methods stored on a USB drive,
a guest can create, view, edit, delete, save, and print run
methods.
A guest user cannot manage users or set instrument
preferences.
• To require users to enter a password when logging in, touch
Yes next to Require Password.
7. Touch Done, then Yes in the dialog box asking you to restart the
instrument.
Power off the thermal cycler, using the switch in the back, then
power on. The thermal cycler restarts, using the new security
settings.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3
Setting Up VeritiLink™
Software
Chapter 1
Getting Started
This chapter covers:
■ Installing the VeritiLink™ Software. . . . . . . . . . . . . . . . . . . . 22
■ Using the VeritiLink™ Software Setup Wizard. . . . . . . . . . . . 28
■ Additional Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
■ Making Changes Without the Setup Wizard. . . . . . . . . . . . . . 46
■ Using the VeritiLink™ Software Client. . . . . . . . . . . . . . . . . . 47
Chapter 2
Setting Up the Veriti™
Thermal Cyclers
Chapter 3
Setting Up VeritiLink™
Software
Chapter 4
Managing VeritiLink™
Software
Chapter 5
Troubleshooting
VeritiLink™ Remote Management Software Installation Guide
21
Chapter 3 Setting Up VeritiLink™ Software
Installing the VeritiLink™ Software
Installing the VeritiLink™ Software
Minimum
Requirements
The minimum requirements for the server depend on the number of
clients and thermal cyclers that are connected to the network. Use the
table below to identify your laboratory’s configuration and the
appropriate requirements.
Table 3 Software and hardware requirements for the VeritiLink™ Software server
Minimum Requirements for Different Configurations
Fewer than 5 users
Average of 10 users
Average of 20 users
Up to 25 thermal cyclers
25 to 50 thermal cyclers
25 or more cyclers
Computer
• Intel Dual Core
processor, 2.0 GHz
• 1 GB RAM
• 40 GB Hard Drive
• Pentium D processor,
3.0 GHz
• 2 GB RAM
• 40 GB Hard Drive
• Intel Xeon processor,
3.0 GHz
• 2 GB RAM
• 160 GB Hard Drive,
with RAID 1 support
Monitor
1024 × 768 pixels
Operating
System
Microsoft Windows® XP operating system with Service
Pack 2 or greater ‡
Web Browser
• Microsoft Internet Explorer, v7.0 or greater §
or
• Mozilla Firefox, v2.0 or greater
Component
Microsoft Windows
Server 2003 Operating
System
Note: Follow the instructions in “Web Browser Settings” on page 23, to unblock
cookies and allow pop-up windows for VeritiLink Software.
‡ The VeritiLink Software server is not supported on Microsoft Windows® Vista operating system.
§ VeritiLink Software is not supported on Internet Explorer v6.0.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3 Setting Up VeritiLink™ Software
Installing the VeritiLink™ Software
Web Browser
Settings
Accepting Cookies
VeritiLink™ Software requires that your browser accept cookies. By
default both Internet Explorer and Mozilla Firefox accept cookies.
If your browser is set to block cookies, use the browser’s online Help
to find instructions to unblock cookies for VeritiLink Software. To
selectively unblock cookies only for VeritiLink Remote Management
Software, you need the URL for the VeritiLink Software server.
Unblocking Pop-Up Windows
VeritiLink Software requires that your browser allow pop-up
windows. By default, both Internet Explorer and Mozilla Firefox
block pop-up windows. To selectively unblock pop-up windows only
for VeritiLink Remote Management Software, follow the instructions
for your web browser.
To unblock pop-up windows for Mozilla Firefox:
1. Click Tools
Options.
2. In the Options dialog box, click Content.
3. Next to “Block pop-up windows”, click Exceptions.
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23
Chapter 3 Setting Up VeritiLink™ Software
Installing the VeritiLink™ Software
4. In the Allowed Sites - Popups dialog, indicate the server:
a. Enter the URL for the VeritiLink Software server in the
Address of web site field.
b. click Allow, and then Close.
5. In the Options dialog box, click OK.
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Chapter 3 Setting Up VeritiLink™ Software
Installing the VeritiLink™ Software
To unblock pop-up windows for Internet Explorer:
1. Click Tools
Pop-up Blocker
Pop-up Blocker Settings.
2. In the Pop-up Blocker Settings dialog box, indicate the server:
a. Enter the URL for the VeritiLink Software server in the
“Address of website to allow” field.
b. Click Add, then Close.
Installing the
VeritiLink™
Software Server
Note: To install the VeritiLink Software, you must be a member of
the Administrators group on the server computer. To determine if
you are an Administrator, click Start Control Panel User
Accounts. Look for your user name in the list.
1. Insert the VeritiLink Remote Management Software CD into the
CD drive.
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25
Chapter 3 Setting Up VeritiLink™ Software
Installing the VeritiLink™ Software
2. Follow the instructions that appear on the screen.
In the Select Features window of the installer, if you want to use
https protocol and/or your laboratory has many clients or
thermal cyclers, select Apache Web Server.
Note: You can install Apache Web Server later by inserting the
CD and selecting Modify in the Welcome screen.
During the installation process, several command windows open
and then close.
When the installation is complete, the server starts automatically.
To verify the server is running:
1. If needed, open your web browser.
2. Follow the instructions on “Web Browser Settings” on page 23
to unblock pop-up windows and accept cookies.
3. In the URL field, enter the server IP address or URL and press
Enter.
The initial screen opens. You can view the VeritiLink Software
version number at the bottom of this screen.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3 Setting Up VeritiLink™ Software
Installing the VeritiLink™ Software
If the initial screen does not open, verify that the server is
installed and running in the Services window:
a. Click Start
Control Panel
Performance Maintenance
and then double-click Services.
Administrative Tools
b. In the Services window that opens, verify that VRMS
Database Server and VRMS Web Server are present in the
list and their status is Started.
If you installed the Apache Web Server, verify that it is also
present in the list and its status is Started.
If the VeritiLink Software services are not listed, restart the
computer and check the Services window again. If they are still
not shown, reinstall the software.
If the server is installed but not running, follow the instructions
in “Starting the VeritiLink™ Software Server” on page 27 to
start the server.
IMPORTANT! Only one instance of the VeritiLink Software
should be running on the network at a time.
4. Go to “Using the VeritiLink™ Software Setup Wizard” on
page 28 and use the Setup Wizard to set up the system.
The server should remain running at all times.
To stop the server, see “Stopping the VeritiLink™ Software Server”
on page 52.
Starting the
VeritiLink™
Software Server
The server is installed as a service that starts automatically, so you do
not need to start it manually. If the server computer is rebooted, the
server automatically restarts. If you need to manually start the server,
follow these instructions.
To manually start the server:
Click Start All Programs Applied Biosystems VeritiLink
Remote Management Software Start VRMS Services.
The server is started.
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27
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
Using the VeritiLink™ Software Setup Wizard
VeritiLink Remote Management Software provides a Setup Wizard to
allow you to easily set up the software. You can also accomplish the
same steps by following the instructions in “Making Changes
Without the Setup Wizard” on page 46.
Before You Use
the Setup Wizard
Ensure you can answer “Done” to each of the questions below before
starting the Setup Wizard.
Table 4 Setup Wizard Checklist
Required Step
See
Is the VeritiLink™ Software installed?
page 25
Is the VeritiLink Software server running?
page 27
Have the required changes for cookies and pop-up windows been made
to the web browser settings?
page 23
Have all the steps in Chapter 2, “Setting Up the Veriti™ Thermal Cyclers,”
been completed for each thermal cycler?
page 7
Are the Veriti Thermal Cyclers connected to the network and are they
turned on?
page 14
Done?
Do you have a list of all users (and their email addresses) who want to use
VeritiLink Software?
If you have existing user accounts on the Veriti Thermal Cycler for users
who want to use VeritiLink Software, do you have their user names and
their email addresses?
page 9
Do you have the following information from your system administrator?
page 6
• IP address and port of the email server
• User name and password for the VeritiLink Software server
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Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
Starting the
Setup Wizard
1. Open your web browser and enter the server IP address or URL
in the URL field and press Enter.
2. In the initial screen, enter admin in the user name field and
password in the password field, then click Log In.
The Setup Wizard opens, with the Discover Instruments tab
frontmost.
Note: The Setup Wizard appears each time the default administrator
user logs in to the software until the Finish button has been clicked.
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29
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
Identifying Veriti™ Thermal Cyclers on the Network
In the Discover Instruments tab of the Setup Wizard, instruct the
software to locate all Veriti Thermal Cyclers on the network and
indicate which of them will be managed by VeritiLink Software.
Note: Only Veriti Thermal Cyclers with Allow VeritiLink Software
Control set to Yes can be managed by VeritiLink Remote
Management Software.
Figure 4 Discover Instruments tab in the Setup Wizard
To identify thermal cyclers for monitoring with VeritiLink Software:
1. Click Discover Instruments and wait for VeritiLink Software to
survey the network and identify the available thermal cyclers.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
All thermal cyclers on the network are displayed in the window:
Each thermal cycler shows a symbol in the upper left corner
indicating its status:
•
– a stand-alone thermal cycler (one with Allow
VeritiLink Software Control set to No). Stand-alone
thermal cyclers cannot be managed by VeritiLink Software.
•
– a thermal cycler that can be managed by VeritiLink
Software. By default this box is checked, indicating it is
selected to be added to the system for monitoring.
•
– a thermal cycler with incompatible firmware. You
must update the firmware and set Allow VeritiLink
Software Control to Yes before this thermal cycler can be
managed.
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Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
For any thermal cycler that does not appear in this window:
a. Verify the thermal cycler is powered on.
b. Verify that the IP address for the thermal cycler is correct.
c. Verify that the Allow VeritiLink Software Control setting
(in the Security screen on the thermal cycler) is Yes (see
“Enabling VeritiLink Software Control” on page 19).
d. Verify the Ethernet cables are connected to the missing
thermal cycler and the network.
e. Restart the missing thermal cycler.
f. Click Discover Instruments again.
2. For any thermal cycler you do not want to manage with
VeritiLink Software, deselect the check box in the upper left
corner.
3. When you are done, click Next Step to go to the Manage
Groups tab.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
Managing Groups (Optional)
What is a Group?
A group is a way to organize your instruments in VeritiLink
Software. You can create groups based on application, thermal cycler
location, lab manager, or any other criteria. After you have created
groups and assigned thermal cyclers to them, you can view a single
group at a time.
In the Manage Groups tab of the Setup Wizard, you can create groups
and assign thermal cyclers to them.
Figure 5 The Manage Groups tab in the Setup Wizard
Note: Groups are optional in VeritiLink Software. You are not
required to create groups or to assign a thermal cycler to groups in
order to use VeritiLink Software.
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33
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
To create one or more groups:
1. Enter the number of new groups to create, then click Add
Group(s).
2. Optionally, edit the Group Name field and/or the # of
Instruments in Group field as desired. Click Update Groups to
display the changes on the right.
To delete a group:
1. Click
(Delete).
2. In the dialog box that opens, click Delete Group.
The group is deleted.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
To assign thermal cyclers to a group:
1. Click the Assign Instruments to Group tab.
The thermal cyclers that are not assigned to a group are shown
on the left and the available groups are shown on the right.
2. Click one of the unassigned thermal cyclers.
The selected thermal cycler and the empty spaces in the groups
are outlined in orange.
3. Click the desired position in the group for the thermal cycler.
The thermal cycler is removed from the list of unassigned
thermal cyclers, and it appears in the group.
4. Repeat steps 2 and 3 for all thermal cyclers that you want to
assign to a group.
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Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
5. To move a thermal cycler from one group to another, click
thermal cycler, then click an empty spot in the other group.
6. When you are done, click Next Step to go to the Set Up Security
and User Accounts tab.
To remove a thermal cycler from a group:
1. Click the thermal cycler you want to remove. Ctrl-click to select
more than one instrument.
2. Click Unassign Instrument(s).
The thermal cycler appears in the Unassigned Instruments list
on the left.
To remove a space from a group:
Click the space you want to remove, then click Remove Space.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
Setting Up Security and User Accounts
In the Set Up Security and User Accounts tab of the Setup Wizard,
you enter information about the email server, and indicate if
VeritiLink Software will require users to log in to use the software
and create user accounts.
Figure 6 The Set Security & Create User Accounts tab in the
Setup Wizard
Setting Up
Security and User
Accounts
About the Email Settings
The VeritiLink Software server can send email if there is an email
server accessible to the computer running the VeritiLink Software
server. The email server must support SMTP.
To set up the email server and security, you need:
• The IP address (or name) and port for the mail server
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Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
• If the outgoing email server requires authentication, the user
name and password for the email server.
• The email address for the VeritiLink Software sever. All user
account and password requests are sent to this address. This
email address is also used as the return address for any message
sent to the user from the software.
Use the email address of:
– the person who will administer the software.
or
– a specific email address for the server, as described in
“Setting Up Email for the Server” on page 6.
About Security and User Accounts
By default, security settings for VeritiLink Software are enabled,
requiring users to have a user name and password to log in. The Setup
Wizard allows you to create user accounts for the system users. You
can also create user accounts later, in the Admin tab.
See Table 1, “Run method availability from VeritiLink™ Software for
different “Login Required” settings,” on page 9 to understand how
the security settings in VeritiLink Software interact with the security
settings on the thermal cyclers.
To set up email settings, security, and user accounts:
1. Enter the email server information:
• Enter the IP address and port for the outgoing mail server.
• Indicate if the mail server requires authentication, and if so,
enter the user name and password for the VeritiLink
Software server.
• Indicate if the mail server requires a secure connection.
2. Enter the security settings:
• To require each user to log in when using the instrument,
touch Yes next to Require Login.
You must create a user account for each user.
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Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
• To allow anyone to log in as a guest, click Yes next to
Allow Guest Login.
A guest user can perform runs and view and print run
methods.
• To allow users to log in without entering a password, touch
No next to Require Password.
3. Edit the email address for the VeritiLink Software server.
a. Click the row in the table for the user named “admin”, then
click Edit User.
b. In the Edit User dialog box, enter the email address for the
VeritiLink Software server and then click Save New User.
4. For each new user account to add, enter user information:
IMPORTANT! If you want the VeritiLink Software to have
access to run methods stored in a user account on a Veriti
Thermal Cycler, you must create a user account with the exact
same user name in VeritiLink Software.
a. Click Create New User.
b. Enter the user name, access level (see Table 5 on page 40),
and email address for the new user.
c. Optionally, edit the password.
The software automatically generates a password. You can
edit the password.
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Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
d. Optionally, enter a telephone number.
e. When you are done, click Save New User.
5. When you have created user accounts, click Next Step to go to
the Set Up Verification Reminders tab.
User Access
Levels
When login is required, each VeritiLink Software user is assigned an
access level. All types of users can perform thermal cycling runs, but
other permissions depend on the user’s access level.
Table 5 User access levels in VeritiLink™ Software
Access Level
Available Functions
Limited User
• Logs in with user name and password
• Edits run methods, but cannot save them
• Performs thermal cycling runs
User
•
•
•
•
•
Administrator
All User functions and:
•
•
•
•
•
•
•
•
Guest
Logs in with user name and password
Creates, edits, saves, and deletes run methods
Performs thermal cycling runs
Configures notification and verification settings for themselves
Configures the default view of the Instruments tab for themselves
Manages thermal cyclers in the system by adding or removing
Creates, edits, and deletes groups; assigns thermal cyclers to them
Configures email settings and security settings for all users
Configures notification and verification settings for all users
Configures automatic export of verification information and run history
Configures the default view of the Instruments tab for the system
Receives email requests for user accounts
Creates, edits, and deletes user accounts
Note: Guest login is only available when “Allow Guest Login” is Yes in the
Security settings.
• Logs in without a user name or password
• Edits run methods, but cannot save them
• Performs thermal cycling runs
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
Setting Up Verification Reminders
What are
Verifications?
Verifications are tests you perform on the Veriti Thermal Cycler. The
VeritiLink Software keeps track of the results and, optionally,
reminds you when the verification is next due.
In the Set Up Verification Reminders step of the Setup Wizard,
indicate the verifications that you want to be reminded of (if any), the
interval between verifications, and when reminders appear.
Figure 7 The Set Up Verification Reminders tab in the Setup
Wizard
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41
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
To enable verification reminders:
1. Click Enable Verification Settings to indicate that you want
VeritiLink Software to display reminders for verifications.
2. For each verification, set the reminder and expiration intervals:
a. Check the check box to select the verification.
b. Enter the number of days between verifications. The
default interval is one year.
c. Enter the number of days before the verification’s
expiration to display a reminder. The default is one week.
3. When you are done, click Next Step to go to the Set Up
Notifications tab.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
Setting Up Email Notifications
What are
Notifications?
Notifications are email messages sent to users and administrators by
VeritiLink Software. These messages can contain information about a
run in progress or other information about the instrument.
In the Set Up Notifications step of the Setup Wizard, you indicate
which messages are sent and to whom.
Figure 8 The Set Up Notifications tab of the Setup Wizard
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43
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
To set up email notifications for instrument events and
verifications:
1. Click Enable Notification Settings to indicate that you want
VeritiLink Software to send email notifications for various
events.
2. Check each event for which you want to send notifications.
Optionally, click Check All or Uncheck All to quickly change
the setting for all events.
3. Select to whom the notifications are sent:
• From the list of users, click Add.
The list of email addresses comes from the list of users
created in the Set Up Security and Users tab.
and/or
• Manually enter up to five email addresses (separated by
commas) in the field to the right to send messages to
someone who is not in the list.
Note: Each user can set up email notifications in addition to
those set up by the administrator. The VeritiLink Software
checks to ensure duplicate messages are not sent.
4. When you are done, click Finish.
All information is saved. Any new user account information is
sent to the thermal cyclers as described in Table 2, “User
account interactions for VeritiLink™ Software and Veriti™
Thermal Cyclers,” on page 10.
If a thermal cycler is not available, the account information is
sent to the thermal cycler the next time the thermal cycler is
available.
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VeritiLink™ Remote Management Software Installation Guide
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Setup Wizard
The VeritiLink Software main window opens, with all of the
thermal cyclers in the system displayed.
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45
Chapter 3 Setting Up VeritiLink™ Software
Additional Setup Options
Additional Setup Options
After completing the Setup Wizard you may want to change some
additional settings.
• Automatic export of verification results – By default, a week’s
worth of records are retained in the system. See page 56 for
instructions on changing the number of days records are
retained.
• Automatic export of the run history – By default, a week’s worth
of records are retained in the system. See page 57 for
instructions on changing the number of days records are
retained.
• The image used to represent a thermal cycler in the software –
You can customize the image used for each thermal cycler in the
system. See page 58 for instructions.
Making Changes Without the Setup Wizard
This table describes how you can access various Setup Wizard
functions from the VeritiLink Software client.
If your system requires login, you must have administrative privileges
to access most of these settings.
Table 6 Setup Wizard functions available from the VeritiLink™ Software client
Setup Wizard Function
Equivalent Function
Discover Instruments
Click
Manage Instruments Discover Instruments on
Network.
Manage Groups
Click
Setting Up Security and User
Accounts
Security and email settings: Click
Administration tab.
Manage Instruments Manage Groups.
Preferences, then click the
User Accounts: Click the Admin tab.
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Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Client
Table 6 Setup Wizard functions available from the VeritiLink™ Software client (continued)
Setup Wizard Function
Equivalent Function
Setting Up Verification
Reminders
In the Instruments tab, select one or more thermal cyclers, then click
Settings Verification Settings. (The reminders apply only to
the selected instruments.)
Setting Up Email
Notifications
In the Instruments tab, select one or more thermal cyclers, then click
Settings Notification Settings. (The notifications apply only to
the selected instruments,)
Using the VeritiLink™ Software Client
Minimum
Requirements
The following table lists the minimum requirements for computers
accessing the VeritiLink Software as clients.
Table 7 Software and hardware requirements for the VeritiLink™
Software client
Component
Minimum Requirements
Computer
•
•
•
•
Pentium 4 processor
512 MB RAM
10/100 NIC with RWU (internal)
1 GB Hard Drive
Monitor
1024 × 768 pixels
Operating System
Microsoft Windows® XP operating system with
Service Pack 2 or greater ‡
Web Browser
• Internet Explorer, v7.0 or greater §
or
• Mozilla Firefox, v2.0 or greater
Note: Follow the instructions in “Web Browser
Settings” on page 23 to unblock cookies and allow
pop-up windows for VeritiLink™ Software.
‡ The VeritiLink Software client is not supported on Microsoft Windows®
Vista operating system.
§ VeritiLink Software is not supported on Internet Explorer v6.0.
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47
Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Client
Starting the
VeritiLink™
Software Client
1. Start the VeritiLink Software client from an open web browser.
In the URL field, enter the server IP address or URL and press
Enter.
The VeritiLink Software opening screen is displayed. There are
two versions of the screen, depending upon whether or not login
is required for the software.
Figure 9 Opening screen, when login is required
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Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Client
Figure 10
Opening screen, when no login is required
2. Open VeritiLink Software:
• If login is required and you have a user name and password,
enter them and click Log In.
• If login is required and you need an account, enter
information in the Request Account area and click
Request.
The VeritiLink Software administrator will contact you
when your account has been created.
• If login is not required, click Launch.
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Chapter 3 Setting Up VeritiLink™ Software
Using the VeritiLink™ Software Client
50
VeritiLink™ Remote Management Software Installation Guide
Chapter 4
Managing VeritiLink™
Software
Chapter 1
Getting Started
This chapter covers:
■ Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
■ Stopping the VeritiLink™ Software Server . . . . . . . . . . . . . . . 52
■ Maintaining the VeritiLink™ Software . . . . . . . . . . . . . . . . . . 53
■ Other Administrative Functions . . . . . . . . . . . . . . . . . . . . . . . 55
Chapter 2
Setting Up the Veriti™
Thermal Cyclers
Chapter 3
Setting Up VeritiLink™
Software
Chapter 4
Managing VeritiLink™
Software
Chapter 5
Troubleshooting
VeritiLink™ Remote Management Software Installation Guide
51
Chapter 4 Managing VeritiLink™ Software
Logging Out
Logging Out
In the upper right corner of the browser window, click
.
The login window comes to the front. The server continues running
and any run in process continues.
Note: If you close the browser with
, instead of logging out, it is
possible for someone else to connect to VeritiLink™ Software using
the browser on your computer without logging in.
Stopping the VeritiLink™ Software Server
IMPORTANT! If you stop the VeritiLink Software Server while a run
is in process, the run continues but no status messages or run
information will be available for viewing in VeritiLink Software.
1. If you are logged in, click
.
2. Click Start All Programs Applied Biosystems
VeritiLink Remote Management Software Stop VRMS
Services.
The server is stopped. Any thermal cycling runs in progress continue.
When you restart the server, it continues monitoring any runs in
progress.
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Chapter 4 Managing VeritiLink™ Software
Maintaining the VeritiLink™ Software
Maintaining the VeritiLink™ Software
Backing Up
System Data
Back up your data regularly, using whatever method your system
administrator suggests.
Table 8 VeritiLink™ Software files you may want to back up
File Contents
User information and
system settings
Stored on...
VeritiLink
Software server
Path
C:\Applied Biosystems\VRMS\vrmsweb\db ‡
Exported verification
results
C:\Applied Biosystems\VRMS\Export\
VerificationReports‡
Exported run reports
C:\Applied Biosystems\VRMS\Export\
RunReports‡
Run methods
Any computer
Any directory
Run methods,
instrument settings and
user information
Veriti Thermal
Cycler
Use the Back Up Methods & Settings function in the
Admin menu to back up information from the thermal
cycler to a USB drive.
‡ Assumes VeritiLink Software is installed in the default location.
Managing User
Accounts
You can add, edit or delete user accounts in the Admin tab. When
users request an account, their name and email address appears in the
area above the table of users.
Note: If your system is not set up to require login, the Admin tab is
not visible.
1. Log in as a user with administrative privileges.
2. Click the Admin tab.
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Chapter 4 Managing VeritiLink™ Software
Maintaining the VeritiLink™ Software
The Admin tab comes to the front:
3. To add a user account:
a. Click Create New User in the upper left corner of the
window or Create Account in the white message area
above the table of users.
b. Enter the user name, access level (see Table 5 on page 40),
and email address for the new user.
c. Optionally, edit the password and/or enter a telephone
number.
d. When you are done, click Save New User.
The new account is created and is sent to all thermal cyclers
managed by VeritiLink Software.
If a thermal cycler is not immediately available, the account
information is written to the thermal cycler the next time the
thermal cycler is available.
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Chapter 4 Managing VeritiLink™ Software
Other Administrative Functions
4. To deny an account request:
a. Click Deny Request in the white message area above the
table of users.
b. In the dialog box that opens, click Deny.
The software sends the user an email message informing them
their account request was denied.
5. To edit a user account:
a. Click the row in the table to select the user to be edited,
then click Edit User.
b. In the window that opens, edit the information as desired
and then click Save User.
The changes are saved and sent to all thermal cyclers managed
by VeritiLink Software.
6. To delete a user account:
a. Click the row in the table for the user account to be deleted.
Ctrl-click to select more than one account.
b. Click Delete User.
c. In the dialog box that opens, click Delete.
The user account is deleted from VeritiLink Software. The user
account and any custom folders and their associated run methods are
also deleted on all thermal cyclers managed by VeritiLink Software.
Any notifications set up for that user are also deleted.
Other Administrative Functions
The following VeritiLink Software functions are only available to
users with administrative privileges. See the corresponding page for
more information:
• Changing the settings for the automatic export of:
– Verification results – page 56
– Run reports –
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Chapter 4 Managing VeritiLink™ Software
Other Administrative Functions
• Changing the image used to represent a thermal cycler in the
Instruments tab – page 58
• Removing thermal cyclers from the system – page 59
Automatically
Exporting
Verification
Results
VeritiLink Software is set up so verification results for the past seven
days can be viewed in the Verification History tab. Any verification
results older than seven days are exported and, optionally, deleted
from the Verification History. You can change the number of days
that the verification results are retained in the system.
To change the settings for retaining verification results:
1. Log in as a user with administrative privileges.
2. If needed, click
(the pane separator) to
display the Status Messages pane, then click Verification
History to bring the tab to the front.
3. Click
Automated Export Settings.
4. In the Automated Export Settings window that opens, change
the interval:
a. Enter the number of days the verification results should be
retained in the Maintain records for X days field.
b. Optionally, check Delete verification results from
Verification History after successful export to delete the
results from VeritiLink Software after the export.
c. Click Save.
Verification results that are older than the number of days in the
Maintain records for X days field are exported once a day, at
midnight.
The exported results are text files named
VerificationReport_InstrumentName_TestName_YYYYMMDDhhmm
ss.txt, where YYYYMMDDhhmmss is the date and time of the export.
By default, the files are exported to the folder C:\Applied
Biosystems\VRMS\Export\VerificationReports (unless the
VeritiLink Software is installed in another location).
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Chapter 4 Managing VeritiLink™ Software
Other Administrative Functions
Automatically
Exporting Run
Reports
VeritiLink Software is set up so run reports for the past seven days
can be viewed in the Run History tab. Any run reports older than
seven days are exported and, optionally, deleted from the Run
History. You can change the number of days that the run reports are
retained in the system.
To change the settings for retaining the run reports:
1. Log in as a user with administrative privileges.
2. Click the Run Reports tab, then click
Settings.
Automated Export
3. In the Set Automated Export Parameters window that opens,
change the length of time that the record are kept:
a. Enter the number of days the run reports should be retained
in the Maintain records for X days field.
b. Optionally, check Delete run reports from Run History
after successful export to delete the run reports from
VeritiLink Software after the export.
c. Click Save.
Records that are older than the number of days in the Maintain
records for X days field are exported once a day, at midnight.
The exported run reports are text files, named
InstrumentName_RunID_MethodName.txt.
By default, the files exported to the folder C:\Applied
Biosystems\VRMS\Export\RunReports (unless the VeritiLink
Software is installed in another location).
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Chapter 4 Managing VeritiLink™ Software
Other Administrative Functions
Customizing the
Image for a
Thermal Cycler
Various views in VeritiLink Software display an image for each
thermal cycler in the system. By default, the image in Figure 11 is
used for all thermal cyclers. If you want, you can use a different
image for each thermal cycler. You can also choose to use no image.
Figure 11
Default thermal cycler image in VeritiLink Software
To edit the thermal cycler image:
1. Log in as a user with administrative privileges.
2. Click the thermal cycler to select it in the Instruments tab.
Manage Instruments Edit Selected Instrument to
3. Click
display the Edit Instrument dialog box.
4. In the Edit Image dialog box, choose one of the following:
• To display no image, click No image.
• To use the default image, click System Default.
• To use a custom image, click Custom Image, then Browse.
In the File Open dialog box that opens, find the image file
you want to use, then click Open.
Note: The image must be 1 MB or smaller. Small and
simple images work best.
5. Click Save.
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Chapter 4 Managing VeritiLink™ Software
Other Administrative Functions
Removing a
Thermal Cycler
from Monitoring
You can remove a thermal cycler from being managed by VeritiLink
Software.
To remove a thermal cycler from being monitored:
1. Log in as a user with administrative privileges.
2. In the Instruments tab, click the thermal cycler to select it. Ctrlclick to select more than one thermal cycler.
3. In the menu bar, click
Manage Instruments
Selected Instrument(s).
Delete
4. In the dialog box that opens, click Delete Instruments.
The selected thermal cycler is deleted from the Instruments tab and is
no longer monitored by VeritiLink Software.
Any user accounts and their private methods remain on the thermal
cycler.
If you want to monitor a thermal cycler that you have removed, click
Manage Instruments Discover Instruments on Network and
then check the check box in the upper left corner for the thermal
cycler.
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Chapter 4 Managing VeritiLink™ Software
Other Administrative Functions
60
VeritiLink™ Remote Management Software Installation Guide
Chapter 5
Troubleshooting
Chapter 1
Getting Started
This chapter covers:
■ Troubleshooting Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Chapter 2
Setting Up the Veriti™
Thermal Cyclers
Chapter 3
Setting Up VeritiLink™
Software
Chapter 4
Managing VeritiLink™
Software
Chapter 5
Chapter 5
Troubleshooting
VeritiLink™ Remote Management Software Installation Guide
61
Chapter 5 Troubleshooting
Troubleshooting Table
Troubleshooting Table
Observation
Possible Cause
Recommended Action
Allow VeritiLink Software
Control setting not
shown in Security
screen on Veriti™
Thermal Cycler
Firmware has not been
upgraded
Upgrade the firmware (see “Upgrading the
Firmware” on page 11)
After entering the
VeritiLink™ Software
URL in the browser
window:
The server computer is
turned off or
disconnected from the
network
In a command window, use the “ping”
command to verify the server computer can
be accessed over the network. (You need the
IP address or name of the computer.)
• “This page cannot be
displayed” message
(for Internet Explorer
users)
• “Unable to connect”
message (for Firefox
users)
If not, restart the server computer and check
the Ethernet cables.
The VeritiLink Software
server is not running
Check the Processes tab in the Windows
Task Manager on the sever computer for
wrapper.exe (should be listed twice),
memcached.exe, and httpd.exe to verify the
VeritiLink Software is running. If not, restart
the server (see “Starting the VeritiLink™
Software Server” on page 27).
Web browser timed out
waiting for server
response
• Verify that server computer is not busy
with non-VeritiLink Software tasks
• Improve network traffic
Server computer’s IP
address has changed
Use the “ipconfig” command to determine the
server IP address and use it as the VeritiLink
Software URL.
To permanently remedy the problem, verify
that the server computer IP address is static
so it does not change when the computer is
restarted.
Ports required by
VeritiLink Software in
use by other software
62
VeritiLink Software uses ports 80 and 1527.
Contact your system administrator for help
resolving this issue.
VeritiLink™ Remote Management Software Installation Guide
Chapter 5 Troubleshooting
Troubleshooting Table
Observation
Possible Cause
Recommended Action
After entering the
VeritiLink Software URL
in the browser window,
an empty browser
window opens
Pop-up windows
blocked
Follow the instructions in “Unblocking
Pop-Up Windows” on page 23 for your
browser
Cookies blocked
Follow the instructions in “Accepting
Cookies” on page 23 for your browser
After entering the
VeritiLink Software URL
in the browser window,
page for a different
software program
appears
Ports required by
VeritiLink Software in
use by other software
VeritiLink Software uses ports 80 and 1527.
Layout of windows in
client seems incorrect
Using Microsoft Internet
Explorer v6.0
• Install Internet Explorer v7.0
• Install Mozilla Firefox v2.0
Browser shows scroll
bars after logging into
VeritiLink Software
Screen resolution less
than 1280 × 1024
Change the screen resolution to 1280 × 1024
or greater.
Thermal cycler not
shown in Discover
Instruments step
Cables loose,
disconnected or bad
• Check that cables are connected
• In a command window, use the “ping”
command to verify that the thermal cycler
can be accessed over the network
Router off or hung
• Check that router is powered on
• Power off router, wait 10 seconds, then
power on router
Thermal cycler is
powered off
Power on thermal cycler
Virtual Personal Network
(VPN) running on server
or client computer
Disconnect from VPN and try again
Thermal cycler not on
same subnet as server
Follow the instructions in “Setting the IP
Address” on page 16” and assign the thermal
cycler an IP address in same subnet as the
server
Contact your system administrator for help
resolving this issue.
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63
Chapter 5 Troubleshooting
Troubleshooting Table
Observation
Can’t see thermal cycler
in previously present in
Instruments tab of
VeritiLink Software
Possible Cause
Cables loose or
disconnected
Check that cables are connected
Router off or hung
• Check that router is powered on
• Power off router, wait 10 seconds, then
power on router
Allow VeritiLink Software
Control no longer set to
Yes on thermal cycler
Change Allow VeritiLink Software Control
setting on thermal cycler to Yes (see
“Enabling VeritiLink Software Control” on
page 19), then follow instructions to identify
instruments
Thermal cycler powered
off
Power on thermal cycler
Two or more thermal
cyclers with same name
in Instruments tab of
VeritiLink Software
No email notifications
received
64
Recommended Action
Rename one of the thermal cyclers (see
“Setting the Instrument Name” on page 15)
Email server settings
incorrect
• In a command window, use the “ping”
command to verify the email server
computer can be accessed over the
network. (You need the IP address or
name of the computer.) If not, restart the
server computer and check the Ethernet
cables.
• Check email server settings in VeritiLink
Software.
• Verify with your system administrator that
the VeritiLink Software server has an email
account.
• Verify that the VeritiLink Software server
user name and password are correct in
VeritiLink Software.
Email address incorrect
for user who should
receive messages
Check user’s email address in the Admin tab
in the VeritiLink Software
Email program
considers VeritiLink
Software spam
Add the VeritiLink Software server as a
trusted email address
VeritiLink™ Remote Management Software Installation Guide
Chapter 5 Troubleshooting
Troubleshooting Table
Observation
Possible Cause
Recommended Action
No notifications for
“Verification Due” or
“Verification Expired”
received, but other
notifications are correct
Verification Reminders
not set up correctly
• Verify expiration dates are correct
• Verify date and time on thermal cycler and
computer are both correct
Entries missing in Status
Messages table or
Verification History table
Date and time incorrect
on thermal cycler
• To view the entries, try clicking Prev Week
or Next Week in the Status Reports tab or
searching for the thermal cycler by name
• To permanently remedy the problem, set
the date and time on the thermal cycler
(see “Setting the Date and Time” on
page 18) to match the date and time on
the server computer
Can’t log in to Veriti
Thermal Cycler
User information on
thermal cycler
overwritten with user
information from
VeritiLink Software
• When creating a user on VeritiLink
Software, ensure that the user name
exactly matches user name for existing
thermal cycler user account
• Use the password from VeritiLink Software
Can’t change password
or other user information
from Veriti Thermal
Cycler
When Allow VeritiLink
Software Control is set
to Yes, the Manage
Users button on the
Admin Menu screen is
not shown
Make changes to user information using
VeritiLink Software
Can access VeritiLink
Software without
logging in even though
system is set to require
log in
Web browser closed
with the close button
instead of logging out
Always click
Software.
VeritiLink™ Remote Management Software Installation Guide
to leave VeritiLink
65
Chapter 5 Troubleshooting
Troubleshooting Table
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VeritiLink™ Remote Management Software Installation Guide
Appendix A
Software Warranty
Information
This appendix covers:
■ Computer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
■ Applied Biosystems End User Software License Agreement 68
■ Limited Warranty and Limitation Of Remedies . . . . . . . . . . . 72
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67
Appendix A Software Warranty Information
Computer Configuration
Computer Configuration
Applied Biosystems supplies or recommends certain configurations of computer
hardware, software, and peripherals for use with its instrumentation.
Applied Biosystems reserves the right to decline support for or impose extra charges
for supporting nonstandard computer configurations or components that have not
been supplied or recommended by Applied Biosystems. Applied Biosystems also
reserves the right to require that computer hardware and software be restored to the
standard configuration prior to providing service or technical support. For systems
that have built-in computers or processing units, installing unauthorized hardware or
software may void the Warranty or Service Plan.
Applied Biosystems End User Software License
Agreement
NOTICE TO USER: PLEASE READ THIS DOCUMENT CAREFULLY. THIS IS
THE CONTRACT BETWEEN YOU AND APPLERA CORPORATION, ACTING
THROUGH ITS APPLIED BIOSYSTEMS GROUP, REGARDING THIS
SOFTWARE PRODUCT. THIS AGREEMENT CONTAINS WARRANTY AND
LIABILITY DISCLAIMERS AND LIMITATIONS. YOUR INSTALLATION
AND USE OF THIS APPLIED BIOSYSTEMS SOFTWARE IS SUBJECT TO
THE TERMS AND CONDITIONS CONTAINED IN THIS END USER
SOFTWARE LICENSE AGREEMENT, AND YOU WILL BE BOUND BY
THESE TERMS AND CONDITIONS IF YOU INSTALL AND USE THE
SOFTWARE.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU
SHOULD PROMPTLY RETURN THIS SOFTWARE, TOGETHER WITH ALL
PACKAGING, TO APPLIED BIOSYSTEMS AND YOUR PURCHASE PRICE
WILL BE REFUNDED.
This Applied Biosystems End User License Agreement accompanies an Applied
Biosystems software product (“Software”) and related explanatory materials
(“Documentation”). The term “Software” also includes any upgrades, modified
versions, updates, additions and copies of the Software licensed to you by Applied
Biosystems. The term “Applied Biosystems,” as used in this License, means Applera
Corporation, acting through its Applied Biosystems Group. The term “License” or
“Agreement” means this End User Software License Agreement. The term “you” or
“Licensee” means the purchaser of this license to the Software.
68
VeritiLink™ Remote Management Software Installation Guide
Appendix A Software Warranty Information
Applied Biosystems End User Software License Agreement
Title
Copyright
License
Title, ownership rights and intellectual property rights in and to the Software and
Documentation shall at all times remain with Applera Corporation and its
subsidiaries, and their suppliers. All rights not specifically granted by this License,
including Federal and international copyrights, are reserved by Applera Corporation
or their respective owners.
The Software, including its structure, organization, code, user interface and
associated Documentation, is a proprietary product of Applera Corporation or its
suppliers, and is protected by international laws of copyright. The law provides for
civil and criminal penalties for anyone in violation of the laws of copyright.
Use of the Software
1. Subject to the terms and conditions of this Agreement, Applied Biosystems
grants the purchaser of this product a non-exclusive license only to install and
use the Software on a single computer (or in a single network, if your Software
is designated as a network version). You may transfer the Software to another
single computer (or network, if a network version), but the Software may
never be installed on more than one computer (or more than one network, if a
network version) at any one time.
2. If the Software uses registration codes, access to the number of licensed copies
of Software is controlled by a registration code. For example, if you have a
registration code that enables you to use three copies of Software
simultaneously, you cannot install the Software on more than three separate
computers.
3. You may make one copy of the Software in machine-readable form solely for
backup or archival purposes. You must reproduce on any such copy all
copyright notices and any other proprietary legends found on the original. You
may not make any other copies of the Software.
Third Party Products
This Software uses third-party software components from several sources. Portions
of these software components are copyrighted and licensed by their respective
owners. Various components require distribution of source code or if a URL is used
to point the end-user to a source-code repository, and the source code is not available
at such site, the distributor must, for a time determined by the license, offer to
provide the source code. In such cases, please contact your Applied Biosystems
representative. As well, various licenses require that end-user receive a copy of the
license. Such licenses may be found on the distribution media in a folder called
“Licenses”. In order to use this Software, the end-user must abide by the terms and
conditions of these third-party licenses. After installation, the licenses may also be
found in a folder named “Licenses” located in the Software installation's root
directory.
VeritiLink™ Remote Management Software Installation Guide
69
Appendix A Software Warranty Information
Applied Biosystems End User Software License Agreement
Restrictions
1. You may not copy, transfer, rent, modify, use or merge the Software, or the
associated documentation, in whole or in part, except as expressly permitted in
this Agreement.
2. You may not reverse assemble, decompile, or otherwise reverse engineer the
Software.
3. You may not remove any proprietary, copyright, trade secret or warning
legend from the Software or any Documentation.
4. You agree to comply fully with all export laws and restrictions and regulations
of the United States or applicable foreign agencies or authorities. You agree
that you will not export or reexport, directly or indirectly, the Software into
any country prohibited by the United States Export Administration Act and the
regulations thereunder or other applicable United States law.
5. You may not modify, sell, rent, transfer (except temporarily in the event of a
computer malfunction), resell for profit, or distribute this license or the
Software, or create derivative works based on the Software, or any part thereof
or any interest therein. Notwithstanding the foregoing, if this Software is
instrument operating software and if this Software does not include Oracle
Corporation products, you may transfer this Software to a purchaser of the
specific instrument in or for which this Software is installed in connection with
any sale of such instrument, provided that the transferee agrees to be bound by
and to comply with the provisions of this Agreement. Oracle Corporation
prohibits any transfer of Oracle Corporation products embedded in the
Software. If this Software includes Oracle Corporation products, please
contact Applied Biosystems to obtain replacement operating software in
connection with any sale of the instrument. A re-licensing fee may be charged
for any such replacement operating software. (See “Third Party Products”
above to determine if the Software includes Oracle Corporation products. If
Oracle Corporation is not listed, the Software does not include Oracle
Corporation products.)
Trial
If this license is granted on a trial basis, you are hereby notified that license
management software may be included to automatically cause the Software to cease
functioning at the end of the trial period.
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Appendix A Software Warranty Information
Applied Biosystems End User Software License Agreement
Termination
You may terminate this Agreement by discontinuing use of the Software, removing
all copies from your computers and storage media, and returning the Software and
Documentation, and all copies thereof, to Applied Biosystems. Applied Biosystems
may terminate this Agreement if you fail to comply with all of its terms, in which
case you agree to discontinue using the Software, remove all copies from your
computers and storage media, and return the Software and Documentation, and all
copies thereof, to Applied Biosystems.
U.S. Government End Users
The Software is a “commercial item,” as that term is defined in 48 C.F.R. 2.101 (Oct.
1995), consisting of “commercial computer software” and “commercial computer
software documentation,” as such terms are used in 48 C.F.R. 12.212 (Sept. 1995).
Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4
(June 1995), all U.S. Government End Users acquire the Software with only those
rights set forth herein.
European Community End Users
If this Software is used within a country of the European Community, nothing in this
Agreement shall be construed as restricting any rights available under the European
Community Software Directive, O.J. Eur. Comm. (No. L. 122) 42 (1991).
Research Use Only
You acknowledge that the Software has not been cleared, approved, registered or
otherwise qualified (collectively, “Approval”) by Applied Biosystems with any
regulatory agency for use in diagnostic or therapeutic procedures, or for any other
use requiring compliance with any federal or state law regulating diagnostic or
therapeutic products, blood products, medical devices or any similar product
(hereafter collectively referred to as “federal or state drug laws”). The Software may
not be used for any purpose that would require any such Approval unless proper
Approval is obtained. You agree that if you elect to use the Software for a purpose
that would subject you or the Software to the jurisdiction of any federal or state drug
laws, you will be solely responsible for obtaining any required Approvals and
otherwise ensuring that your use of the Software complies with such laws.
VeritiLink™ Remote Management Software Installation Guide
71
Appendix A Software Warranty Information
Limited Warranty and Limitation Of Remedies
Limited Warranty and Limitation Of Remedies
Limited Warranty
Applied Biosystems warrants that for a period of ninety days from the beginning of
the applicable warranty period (as described below) the Software will function
substantially in accordance with the functions and features described in the
Documentation delivered with the Software when properly installed, and that for a
period of ninety days from the beginning of the applicable warranty period (as
described below) the tapes, CDs, diskettes or other media bearing the Software will
be free of defects in materials and workmanship under normal use.
The above warranties do not apply to defects resulting from misuse, neglect, or
accident, including without limitation: operation outside of the environmental or use
specifications, or not in conformance with the instructions for any instrument
system, software, or accessories; improper or inadequate maintenance by the user;
installation of software or interfacing, or use in combination with software or
products not supplied or authorized by Applied Biosystems; and modification or
repair of the products not authorized by Applied Biosystems.
Warranty Period
Commencement
Date
THE APPLICABLE WARRANTY PERIOD FOR SOFTWARE BEGINS ON THE
EARLIER OF THE DATE OF INSTALLATION OR THREE (3) MONTHS FROM
THE DATE OF SHIPMENT FOR SOFTWARE INSTALLED BY APPLIED
BIOSYSTEMS’ PERSONNEL. FOR SOFTWARE INSTALLED BY THE
PURCHASER OR ANYONE OTHER THAN APPLIED BIOSYSTEMS, THE
WARRANTY PERIOD BEGINS ON THE DATE THE SOFTWARE IS
DELIVERED TO YOU. THE APPLICABLE WARRANTY PERIOD FOR MEDIA
BEGIN ON THE DATE THE MEDIA IS DELIVERED TO THE PURCHASER.
APPLIED BIOSYSTEMS MAKES NO OTHER WARRANTIES OF ANY KIND
WHATSOEVER, EXPRESS OR IMPLIED, WITH RESPECT TO THE
SOFTWARE OR DOCUMENTATION, INCLUDING BUT NOT LIMITED TO
WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR
MERCHANTABILITY OR THAT THE SOFTWARE OR DOCUMENTATION IS
NON-INFRINGING. ALL OTHER WARRANTIES ARE EXPRESSLY
DISCLAIMED. WITHOUT LIMITING THE GENERALITY OF THE
FOREGOING, APPLIED BIOSYSTEMS MAKES NO WARRANTIES THAT
THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT OPERATION
OF THE LICENSED SOFTWARE WILL BE UNINTERRUPTED OR ERROR
FREE OR WILL CONFORM EXACTLY TO THE DOCUMENTATION, OR
THAT APPLIED BIOSYSTEMS WILL CORRECT ALL PROGRAM ERRORS.
APPLIED BIOSYSTEMS’ SOLE LIABILITY AND RESPONSIBILITY FOR
BREACH OF WARRANTY RELATING TO THE SOFTWARE OR
DOCUMENTATION SHALL BE LIMITED, AT APPLIED BIOSYSTEMS’ SOLE
OPTION, TO (1) CORRECTION OF ANY ERROR IDENTIFIED TO APPLIED
BIOSYSTEMS IN A WRITING FROM YOU IN A SUBSEQUENT RELEASE OF
THE SOFTWARE, WHICH SHALL BE SUPPLIED TO YOU FREE OF
CHARGE, (2) ACCEPTING A RETURN OF THE PRODUCT, AND
REFUNDING THE PURCHASE PRICE UPON RETURN OF THE PRODUCT
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Appendix A Software Warranty Information
Limited Warranty and Limitation Of Remedies
AND REMOVAL OF ALL COPIES OF THE SOFTWARE FROM YOUR
COMPUTERS AND STORAGE DEVICES, (3) REPLACEMENT OF THE
DEFECTIVE SOFTWARE WITH A FUNCTIONALLY EQUIVALENT
PROGRAM AT NO CHARGE TO YOU, OR (4) PROVIDING A REASONABLE
WORK AROUND WITHIN A REASONABLE TIME. APPLIED BIOSYSTEMS
SOLE LIABILITY AND RESPONSIBILITY UNDER THIS AGREEMENT FOR
BREACH OF WARRANTY RELATING TO MEDIA IS THE REPLACEMENT
OF DEFECTIVE MEDIA RETURNED WITHIN 90 DAYS OF THE DELIVERY
DATE. THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY
BREACH OF WARRANTY. WARRANTY CLAIMS MUST BE MADE WITHIN
THE APPLICABLE WARRANTY PERIOD.
Limitation of
Liability
IN NO EVENT SHALL APPLIED BIOSYSTEMS OR ITS SUPPLIERS BE
RESPONSIBLE OR LIABLE, WHETHER IN CONTRACT, TORT, WARRANTY
OR UNDER ANY STATUTE (INCLUDING WITHOUT LIMITATION ANY
TRADE PRACTICE, UNFAIR COMPETITION OR OTHER STATUTE OF
SIMILAR IMPORT) OR ON ANY OTHER BASIS FOR SPECIAL, INDIRECT,
INCIDENTAL, MULTIPLE, PUNITIVE, OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE POSSESSION OR USE OF, OR THE INABILITY TO
USE, THE SOFTWARE OR DOCUMENTATION, EVEN IF APPLIED
BIOSYSTEMS IS ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH
DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES ARISING
FROM OR RELATED TO LOSS OF USE, LOSS OF DATA, DOWNTIME, OR
FOR LOSS OF REVENUE, PROFITS, GOODWILL OR BUSINESS OR OTHER
FINANCIAL LOSS. IN ANY CASE, THE ENTIRE LIABILITY OF APPLIED
BIOSYSTEMS’ AND ITS SUPPLIERS UNDER THIS LICENSE, OR ARISING
OUT OF THE USE OF THE SOFTWARE, SHALL NOT EXCEED IN THE
AGGREGATE THE PURCHASE PRICE OF THE PRODUCT.
Some states, countries or jurisdictions limit the scope of or preclude limitations or
exclusion of remedies or damages, or of liability, such as liability for gross
negligence or willful misconduct, as or to the extent set forth above, OR do not allow
implied warranties TO BE EXCLUDED. In such states, countries or jurisdictions,
the limitation or exclusion of warranties, remedies, damages or liability set forth
above may not apply to you. However, although they shall not apply to the extent
prohibited by law, they shall apply to the fullest extent permitted by law. YOU MAY
ALSO HAVE OTHER RIGHTS THAT VARY BY STATE, COUNTRY OR
OTHER JURISDICTION.
General
This Agreement shall be governed by laws of the State of California, exclusive of its
conflict of laws provisions. This Agreement shall not be governed by the United
Nations Convention on Contracts for the International Sale of Goods. This
Agreement contains the complete agreement between the parties with respect to the
subject matter hereof, and supersedes all prior or contemporaneous agreements or
understandings, whether oral or written. If any provision of this Agreement is held
by a court of competent jurisdiction to be contrary to law, that provision will be
enforced to the maximum extent permissible, and the remaining provisions of this
VeritiLink™ Remote Management Software Installation Guide
73
Appendix A Software Warranty Information
Limited Warranty and Limitation Of Remedies
Agreement will remain in full force and effect. The controlling language of this
Agreement, and any proceedings relating to this Agreement, shall be English. You
agree to bear any and all costs of translation, if necessary. The headings to the
sections of this Agreement are used for convenience only and shall have no
substantive meaning. All questions concerning this Agreement shall be directed to:
Applied Biosystems, 850 Lincoln Centre Drive, Foster City, CA 94404-1128,
Attention: Legal Department.
Unpublished rights reserved under the copyright laws of the United States.
Applera Corporation, 850 Lincoln Centre Drive, Foster City, CA 94404.
74
VeritiLink™ Remote Management Software Installation Guide
Glossary
Glossary
group
A way to organize your instruments in VeritiLink™ Software.
notification
An email message from VeritiLink Software concerning an event
during a thermal cycling run, or information about a verification or
other events that occur during normal operation of the software.
run method
A file with instructions specifying how the Veriti™ Thermal Cycler
heats and cools your sample during a thermal cycling run. The run
method contains the temperature, time, ramp for each step, the
number of cycles for each stage, and the reaction volume and cover
temperature.
run report
A report, created at the end of each run, that contains information
about the run method and run parameters, the thermal cycler, events
that occurred during a run, and the verification status of the thermal
cycler.
stand-alone
A term referring to a Veriti™ Thermal Cycler with the Allow
VeritiLink Software Control set to No. Stand-alone thermal cyclers
are seen by the Discover Instruments function in VeritiLink Software,
but they cannot otherwise be managed.
verification
Tests you perform on the Veriti Thermal Cycler. VeritiLink Software
can be configured to remind you when you should repeat the
verification.
VeritiLink™ Remote Management Software Installation Guide
75
Glossary
76
VeritiLink™ Remote Management Software Installation Guide
Index
A
About the Instrument screen 11
adding
groups 34
thermal cyclers 46
thermal cyclers in Setup Wizard 30
user accounts 54
user accounts in Setup Wizard 39
administrator
default user name and password 29
permissions 40
Applied Biosystems
contacting viii
Technical Support viii
assumptions for using this guide v
B
backing up
server data 53
Veriti Thermal Cycler data 53
bold text, when to use v
bold text v
for describing menu commands v
IMPORTANTS! vi
in this guide v
italic text v
Notes vi
user attention words vi
cookies, accepting 23
custom image for thermal cycler 58
D
data, backing up 53
date and time, setting 18
default administrator user name 29
deleting
groups 34
thermal cyclers 59
user accounts 55
denying user account requests 55
documentation, related vi
E
C
client
hardware requirements 47
logging out 52
starting 48
computer
configuration requirement 68
technical support for altered
configuration 68
conflicting ports 62
conventions
VeritiLink™ Remote Management Software Installation Guide
editing
image for thermal cycler 58
user accounts 55
email
problems 64
server settings 46
setting the server in Setup wizard 38
VeritiLink Software server 6
exporting
run reports 57
verification results 56
77
Index
F
L
firmware
required version for VeritiLink
Software 11
upgrading 11
version number 11
layout on screen, problems with 63
limited user, permissions 40
logging in 48
logging out 52
G
glossary 75
groups
adding 34
assigning a thermal cycler 35
definition 33
deleting 34
managing 46
removing a thermal cycler 36
removing spaces 36
guest user
allowing on system 39
permissions 40
M
menu commands, conventions for
describing v
MSDSs, obtaining viii
N
network configuration 3
notifications
about 43
definition 75
editing settings 47
none received 64
not received for verifications 65
setting in Setup Wizard 44
H
hardware requirements
client 47
server 22
Help system, accessing vii
https 6
I
images for thermal cyclers 58
installing
thermal cycler firmware 12
VeritiLink Software server 25
IP address
email server 37
thermal cycler 16
ipconfig 62
italic text, when to use v
78
O
online Help. See Help system
P
ping 62, 63, 64
pop-up windows, unblocking 23
ports for VeritiLink Software 62
printer set up 15
processes in Windows Task Manager 62
R
run reports
definition 75
exporting 57
location of file containing 53
location of folder containing 53
VeritiLink™ Remote Management Software Installation Guide
Index
S
security
setting 46
setting in Setup Wizard 38
setting on thermal cycler 19
server
backing up data 53
hardware requirements 22
installing 25
settings for email 38
starting 27
stopping 52
services for VeritiLink Software 27
Setup Wizard
alternative access to functions 46
Discover Instruments tab 30
Manage Groups tab 33
prerequisites checklist 28
Set Up Notifications tab 43
Set Up Security tab 37
Set Up Verification Reminders tab 41
starting 29
stand-alone thermal cyclers 31
starting
Setup Wizard 29
VeritiLink Software server 27
stopping the VeritiLink Software server 52
T
Task Manager 62
Technical Support, contacting viii
technical support, for computers with altered
configuration 68
text conventions v
thermal cyclers
adding 46
adding in Setup Wizard 30
allowing VeritiLink Software control 19
assigning to a group 35
backing up data 53
customizing images 58
VeritiLink™ Remote Management Software Installation Guide
definition of stand-alone 31
naming 15
removing from a group 36
removing from monitoring 59
security settings 19
setting date and time 18
setting IP address 16
user account management 9
training, information on viii
troubleshooting 62
U
upgrading firmware 11
URL for VeritiLink Software 26
user
permissions 40
user accounts
access levels 40
adding 54
adding in Setup Wizard 39
can’t manage on thermal cycler 65
deleting 55
denying account request 55
editing 55
location of file containing 53
managing 53
managing on thermal cycler 9
overwriting on thermal cycler 10
user attention words, described vi
V
verification reminders
editing settings 47
setting in Setup Wizard 42
verification results
exporting 56
location of file containing 53
location of folder containing 53
verifications
about 41
definition 75
79
Index
VeritiLink Software
processes 62
required ports 62
services 27
URL 26
version number
thermal cycler firmware 11
VeritiLink Software 26
web browser 22
VPN 5
W
web browser
cookies 23
pop-up windows 23
required settings 23
supported versions 22
Windows Task Manager 62
wizard. See Setup Wizard
80
VeritiLink™ Remote Management Software Installation Guide
Worldwide Sales and Support
Applied Biosystems vast distribution and
service network, composed of highly trained
support and applications personnel,
reaches 150 countries on six continents.
For sales office locations and technical support,
please call our local office or refer to our
Web site at www.appliedbiosystems.com.
Applera is committed to providing the
world’s leading technology and information
for life scientists. Applera Corporation
consists of the Applied Biosystems and
Celera Genomics businesses.
Headquarters
850 Lincoln Centre Drive
Foster City, CA 94404 USA
Phone: +1 650.638.5800
Toll Free (In North America): +1 800.345.5224
Fax: +1 650.638.5884
01/2008
www.appliedbiosystems.com
Part Number 4388492 Rev. B
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