Whirlpool Dishwasher Repair Manual

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Whirlpool Dishwasher Repair Manual | Manualzz


Undercounter Models

DU3003XL and DU3016XL

Portable Model


rs Freezers. Relrlgeralor-Freezers. Ice Makers DIshrashers Bu~ll-In Ovens and Surface Un~ls. Ranges, Microwave Ovens Trash Compactors Room Air Condllloners. Oehumic





The Filtering System

PROPER LOADING lop Rack Loading

Bottom Rack Loading

Silverware Basket Loading


: :




Chanaina a Settina

SeleciingUa Cycle-Y..




To Add a Dish After Starting











1. Before Calling for Assistance


2. If You Need Assistance



3. If You Need Service

4. If You Have a Problem

01984 Whirlpool Corporation












12 l l l

It Is your personal responslblllty and obllgatlon to be sure your dlshwasher:

Is installed by a qualified installer.

Has been installed where it is protected from the elements.

Has been installed on a floor strong enough to support its weight, l l

Has been properly connected to electricity, water and drain.”

Has been properly electrically grounded.-

. Is not used by children or anyone unable to operate it properly. l

Is properly maintained.

‘See installation instructions for complete information.

Parts and features

Models DU3003X1, DU3Ol6XL and DP38OlXL (not shown)








\ lkrmanent Label1 A -



\-I/ s-








(not shown)


? PAliEL - 6 COLOR

I --~

I lJ”.J”“.JAL and DU3CMXL)


(Screen and Remova


PROTECTOR is designed to prevent too much water from entering the dishwasher It Is not

Copy your Model and Serial Numbers here.. .

When you need service or call with a question, have this information ready:



1. Complete Model and Serial Numbers [from the plate located as shown).

Serial Number

2. Purchase date from sales slip.

Copy this information in these spaces. Keep this book, your warranty and Saks slip together irl a

Purchase Dote handy place. There is no warranty registration to return. Proof-of-purchase is all that is required for in-warranty service.

Service Company and Telephone Number


For Best Results

Your dishwasher cleans by spraying a mixture of hot, clean water and detergent agCIinSt soiled surfaces of dishes. When a cycle is started, the dishwasher fills with water to about the level of the heating element. This water is pumped through the rotating spray arms, drained through the filtersystem which removes food and soil, and pumped back through the rotating spray arms, Soiled water is pumped out and replaced with clean water during a cycle - the number of times depends on the cycle being used.

The self-cleaning filtering system and removable pump guard help eliminate pre- rlnslng by removing food particles from the water.

Load dishes so solled surfaces face pow- erful spray from rotating arms.

The filtering system

It is not necessary to rinse dlshes before puttlng them Into the dlrhwarher. Just remove large pieces and quantities of food and bones.

The filtering system helps keep food particles out of the wash water. Small particles are flushed away as water is pumped out. Larger particles are trapped in the pump guard.

To remove the pump guard for cleaning...

I. Walt at least 20 minutes atter a cycle for the heating element to cool down.

2. Unload and remove the bottom rack.

3. Press the outside wall of the pump guard at the center to release the latch.

4. Lift out and rinse clean.

Removable Pump Gu lard

To replace the pump guard...

1. Insert pump guard legs (on inside wall) into matching openings in filter screen.

2. Press down on outside wall until latch snaps into place.

3. Replace bottom rack with rack bumpers in front.

Water must be hot

140” F

---O Cl b

For best cleaning and drying results, water should be al least

140°F (60°C).

4 Check c Water Temperature

I. Turn on hot water faucet nearest the dishwasher. Let water run until it is as hot as possible.

2. Hold a candy or meat thermometer in the stream of hot Water

. to measure the temperature.

3. If the temperature is too low, have a qualified person raise the water heater thermostat setting.

Proper loading

Always load dishes so soiled surfaces are reached by spray from rotating spray arms.

Water must be able to drain off completely for best drying results. Be careful to separate items so spray can reach all surfaces.

Top rack loading


The top rack is designed for cups, glasses and smaller items.

Place so open ends face down for clean- ing and draining. load glasses In top rack only. Bottom rack is not designed for glasses. Damage may occur.


Place items in the rows between prongs.

Placing them over the prongs can lead to breakage.

Be sure lightweight items are held firmly in place.

China, crystal and other delicate items must not touch another item during dish- washer operation. Damage may occur.




Load plastic items only In the top rack.

Only plastic items marked “dishwasher safe” are recommended.

Plastic items can be melted in the bottom rack. l

Small bowls, pans and other utensils can be placed in the top rack. l

Items with cooked-on or dried-on foods should be loaded in the bottom rack with soiled surfaces facing the spray.

Bottom rack loading saw\


Make sure pot handles and other items do not stop rotation of either the upper or lower spray arm. Spray arms must move freely.

Securely place heavily soiled cookware face down in rack. l

Place plates, soup bowls, etc. be- tween prongs and facing the spray.

Silverware basket loading

- l

Load cookie sheets, cake pans and other large items at sides and back. Loading such items in front may keep water spray from reaching detergent dispenser

Load the silverware basket while it’s in or out of the bottom rack. The loaded basket should be in the right front corner of the bottom rack.


Load forks and spoons so they don’t nest together. Spray can’t reach nested items.

Mix items in each section of the basket with some pointing up and some down.

Small items - baby bottle caps, jar lids, etc. - can be put in any section.

6 l


. Do not load glasses, cups or plastic items in the bottom rack.

When lower rack is removed, replace with bumpers in front.

Make sure sharp items [knives, forks, skewers, etc.] are put in point down. Make sure long items do not stop the upper spray arm from turning.

Adding detergent

The kind and amount of dishwasher detergent you use is an important part of getting your dishes clean. Read this section carefully.

Use automatlo dlsh- washer detergent only.

Other detergents are too mild and much too sudsy to work in the dishwasher.

Different brands of dishwasher detergent have different amounts of phosphorus. Phospho- rus softens water and helps prevent water spots on dishes.

If water is hard and phosphorus content is low (8.7% or less), you may need to use more detergent or use a brand with a higher phosphorus content

(12% or higher).

Do not add detergent until you are ready to wash. Fresh, dry deter- gent Is necessary for best washing results.

Store detergent tightly in a cool, dry place.

The detergent dispenser

The detergent dispenser has one section with a cover and one without. l l l

Put detergent in both sections for cycles with two washes.

Put detergent in the covered section only for cycles with one wash.

Push the cover down until it is latched.

The cover opens auto- matically when the main wash starts. Detergent in the open section falls into the dishwasher when the door is closed.

Use covered section for...

NORMAL LIGHT Cycle v Use both sections for.. .



How much detergent to use

The amount of detergent to use depends on the hardness of your water. If too little is used, dishes won’t be clean. However, if too much is used in soft water, glassware wilt begin to etch.

Find out your water’s hardness by asking your local water depart- ment. water softener company or county extension agent. l

HARD-Fill 1 or both sections to top line if water is 8 or more grains of hardness.

MEDIUM - Fill 1 or both sections to middle line if water is 5 to 7 grains of hardness.

SOFT - Fill one or both sections to bottom line if water is 0 to 4 grains of hardness.


Optton Selector


Before starting your dishwasher

1. Spin the Upper Spray Arm to make sure nothing will stop it from turning freely

2. Close and latch the door.

3. Run hot water at sink nearest dish- washer until it is hot. Turn it off. (If yours is a portable dishwasher, see page 14 for connecting instructions.)




1. Make sure Cycle Control Knob points to dot marked NORMAL HEAVY.

2. Select option.

3. Without turning it, pull the Cycle Con- trol Knob out to start the Cycle.


1. Turn Cycle Control Knob until it stops at dot marked NORMAL LIGHT.

2. Select option.

3. Without turning it, pull the Cycle Con- trol Knob out to start the Cycle.

RINSE & HOLD Cycle...

1. Select AIR DRY Option only.

2. Unlatch door and open slightly.

3. Pull Cycle Control Knob out.

4. Turn Control Knob clockwise to dot marked RINSE & HOLD.

5. Close and latch the door to start the cycle.

Changing a setting

You can change a setting anytime during any cycle.


Unlatch the door to stop the cycle.

2. With the Cycle Control Knob pulled out, turn clockwise to the cycle you want.

3. Be sure the detergent dispensers are filled properly for the new cycle.

4. Latch the door to start the cycle.


Cycle Control Knob

Selecting a cycle


A double wash for normal to heav- ily soiled loads. (The Energy Guide

Label data is based on this cycle.]

Cycle time is about 60 minutes.


For normal, everyday soiled loads.

Cycle time is about 55 minutes.


For rinsing a few items to be washed one or more days later. Cycle time is about 10 minutes.

Use AIR DRY only.


If the HEAT DRY Option is selected, air in the dishwasher is heated during the “dry” part of the cycle.

If the AIR DRY Option is selected, air in the dishwasher is not heated, Using this option helps save energy but dishes take longer to dry [over- night] and some water spotting may result.

To add a dish after starting

1. To be sure the added item is washed and rinsed, make sure the Cycle Control Knob has not passed NORMAL LIGHT.

2. Unlatch the doorto stop the cycle, but don’t open it until the spray arms stop spinning.

3. Open the door and add the dish.

Some items (such as plastics) may need towel drying.

Open the door long enough for steam to es- cape. Close the door to allow the Cycle Control

Knob to complete its cycle.

4. Close the door. Do not latch it. Wait 30 sec- onds for air in the dishwasher to warm up.

This helps reduce the amount of moisture that can come from the vent when restart- rng the cycle.

5. Latch the door, The dishwasher will Start from where it stopped.

Energy saving tips

You can help save energy it you:


1. Wash full loads. Running a half-filled dish- washer uses the same amount of electricity and hot water as a fully loaded machine.

2. Use the NORMAL LIGHT Cycle for normally soiled loads. It uses less hot water and energy than NORMAL HEAVY.

3. Air dry dishes when you don’t need a rapid drying cycle. Allow longer drying times


4. load ,correctly for best washing results. In- correct loading may cause poor washing and the need to rewash all or part of the load.

5. Don’t pre-rinse normally soiled dishes. Se- lect the correct cycle for the load and use the recommended qmount of detergent for good washing results without hand rinsing.


6. Use your dlshwasher during off-peak hours.

Local utilities recommend this to avoid heavy usage of energy at certain times of day.

Special tips on dishwasher use

Remember, use your dishwasher only for the job it was designed to do.

Some items are not dishwasher safe or may require special care.

Read these special tips.


Aluminum loses its bright, shiny appearance and darkens in color due to the minerals in the water and the alkalin- ity of the dishwasher detergent. If washed in the dishwasher avoid placing directly in front of detergent dispenser where it could be sprinkled with undissolved detergent, causing spotting, pitting, and discoloration.

Colored aluBTlhlIIl:

Colored aluminum may fade.

Follow utensil manufacturers’ cleaning instructions.


Load carefully. Do not allow pieces to touch each other. Use the shortest washing cycle (see page 9 1.

Hand-painted, metal-trimmed, and antique china may fade due to hot water and detergent. Test one piece by washing it daily in the dishwasher for several weeks. Then compare it with the rest of the set to see if colors have changed. Delicate, antique items should be hand washed.

Crystal and glasses:

Load carefully in top rack only.

Load between prongs -not over them -to help prevent bumping and chipping. Load a few larger items in the bottom rack to reduce amount and force of water spray reaching glassware from the bot- tom spray arm.

Use the shortest washing cycle(see page9]. Delicate, antique items should be hand washed.


Salty and acidic foods may tarnish silver and stainless flatware if allowed to remain on the utensils. Rinse flatware as soon as possible especially if it is not to be washed right away.

Clean tarnished items with silver polish. Antique finishes may be removed by the dishwasher detergent. Wash by hand. A film may form on sterling silver and silver plate items washed in a dishwasher.

This film is caused by a reaction of silver with chlorine in the deter- gent. It can be removed with silver polish. Cold flatware is not dish- washer safe.

Cast iron utensils:

The seasoned finish will be re- moved in the dishwasher. Rusting will result. Wash by hand. To re-season, coat with unsalted fat and heat in a slow oven for an hour ortwo.


Place in upper rack only. Many plastics will have

“Dishwasher Safe” written on them. If in doubt, try one piece.

Non-stick finish

Utensils: Most can be washed in the dishwasher. follow manufacturers’ suggestions.


Many wooden items will warp or lose their finish. Do not wash cutting boards, wooden salad bowls or knives with wooden handles in the dishwasher.

Pewter or pewter-like


Maystreak. discolor, and pit. To keep pewter at its very best, hand wash with mild detergent.

Dishwasher care & cleaning:

Regular use of a soft damp cloth or sponge and a mild detergent is all that is neces- sary, in most cases, to keep the outside of your dishwasher nice looking and clean. Prolonged use of hard water may cause a white film to build up on the inside surfaces. If needed, clean inside with dishwasher detergent and water.


Common dishwashing problems


Spottlng and fllmlng


Hard wafer


Water IS not hot enough

Not enough detergent, or

Improper detergent

“Old” detergent

Improper loading

No rinse old

AIR DRY Setting used

FIII detergent drspensers to capacrty Use dishwasher de- tergent wrth hrghest avarlable phosphorus content May be necessary to rnstall water softener

Water temperature should be at least 140 F (6O’CJ Set water heater thermostat to a hrgher settrng Run water at srnk untrl hot before starting

Use more drshwasher detergent est avarlable water. phosphorus content

Use detergent with hrgh- especrally wrth hard

Use only fresh, dry dishwasher detergent Store tightly closed box. rn cool, dry place Discard old, lumpy deter- gent Do not IllI drspensers until ready tostart dishwasher.

Make sure dishes and glassware are loaded so spray reaches all surfaces and Items drain properly Do not ov- erload Do not nest Items

Make sure large items do not block spray from reaching detergent dispensers

Try a bar rrnse old such as Solid Jet DRY’ Follow package directrons

To remove spots and film. try a vinegar rinse..

1 Wash and rinse load as usual. Use AIR DRY

2 Remove all metal items

3 Put 2 cups (500 ml] white vinegar in a container on the bottom rack.

4. Run dishwasher through a complete washing cycle

Drying wrthout heat may result in some spotting of glasses and silver

Small partlcles deposlted on


Spray arm or arms not rotattng freely

“Old” detergent

Not enough detergent, or improper detergent

Water IS not hot enough

Water pressure may be low, drshwasher is not filling properly

Check spray arms to make sure they turn freely after load- ing Be sure a utensil has not prevented therrturnrng.

Use only fresh, dry dishwasher detergent. Store tightly closed box In cool, dry place Discard old, lumpy deter- gent. Do not fill dispensers until ready to start dishwasher

Use more dishwasher detergent est avarlable phosphorus

Use detergent content.. especially with hrgh- with hard water

Water temperature should be at least 14O’F (6O’C). Set water heater thermostat to a higher settrng Run water at sink untrl hot before startrng

If water pressure

IS low, do not use water for other purposes while dishwasher

IS running [to assure correct fills).

Dishes not dry Water enough


Improper not hot loading

No rinse aid

AIR DRY Setting used

Water temperature should be at least 14O’F (6O’C). Set water heater thermostat to a higher setting. Run water at srnk until hot before starting.

Make sure dishes and glassware are loaded so spray reaches all surfaces and items dram properly Do not ov- erload. Do not nest items

Try a bar rinse aid such as SolId Jet DRY’. Follow package directions.

Allow more time when using AIR DRY Option, or use HEAT

DRY. Plastic items may need towel drying.

Black marks on

Aluminum utensils chlna or white rubbing against items

Use care llghtwelght

In loadlng alumlnum toll eontalner. Place utensils, so they especially any do not touch utensils during washing dlshes. Remove black marks with plastic scouring pad and a mild abrasive cleanser.

Chlpplng or breaking glassware

Improper loading Do not overload between prongs,

Load glasses not over in the top rack only. Load them. Glasses loaded over arenas will not be suaaorted and mav chip or break.



Dishes not washing clean

Etching - permanent tllmlng which cannot be removed

Dlshes & lnterlor

Water lett in bottom of dlshwasher of dlshwasher

Small dark spots on tlatware - stalnless steel, silver plate, or sterling or rust spots on stalnless steel

Bronze tarnish on sllverplate


Water rotatrng



Not enough or Improper detergent not hot enough loadrng

Spray arm or arms not freely

“0ld”detergent detergent


Water temperature should be at least 140 F (60 C). Set water heater thermostat to a higher settrng Run water at srnk untrl hot before startrng

Make sure dishes and glassware are loaded so spray reaches all surfaces and items drain properly Do not ov- erload Do not nest Items

Make sure large items do not block spray from reaching detergent drspensers

Check spray arms to make sure they turn freely after load- rng Be sure a utensil has not prevented theirturning

Use more dtshwasher detergent est available water

Use detergent with high- phosphorus content ..especrally with hard

Use only fresh, dry dishwasher detergent Store tightly closed box in cool, dry place Drscard old, lumpy deter- gent Do not fill dispensers untrl ready to start dishwasher

If water pressure

IS low, do not use water for other purposes while dfshwasher

IS running [to assure correct fills)

Water pressure may be low, dishwasher is not filling properly

Too much detergent in soft water


Iron or manganese water rinsing

Check for rainbow hue on glasses A rarnbow hue

IS the first sign of etchrng (corrosion of glass] Reduce the amount of dishwasher detergent phosphorus content

Use a detergent with a lower

If water pressure is low do not use water for other purposes while dishwasher

IS running (to assure correct water fills]

Make sure dishes and glassware are loaded properly to assure adequate rrnsrng and draining. Do not overload. in Temporary remedy:

1 Set empty dishwasher for a “one wash” cycle

2 Start dishwasher and unlatch door to stop it when it has filled for the wash part of the cycle.

3. Add l/h to % cup (120 to 240 ml) of citric acid crystals

(usually available in drugstores).

4. Close and latch door to complete cycle

Permanent solution: Install an iron or manganese home water supply filter to

Allowing salty or acidic foods such as mayonnaise, vinegar, fruit juices, salad dressings, milk

Rinse flatware washing polish tlatware

Direct that is to stand

(use Rinse & Hold]. Clean and re-wash.

In the same contact for several stained

Do not put stalnless between sllverware products to remain on nent damage to the sliver. flatware. basket these metals hours before items with silver steel and sliver compartment. can cause perma-

Undissolved detergent coming in contact with flatware

Remove spots with silver polish. gent on wet flatware

Avoid spilling dry deter-

Silverplate is worn off

Exposed base metal takes on a bronzed hue.

Remove tarntsh with silver polish. Have silver replated.

Dishwasher cycle not Allow dishwasher to complete cycle. completed

Clogged gap drain arr Some plumbing codes require use of a drain air gap be- tween an undercounter dishwasher and the drain system of the house The air gap is usually located above the sink or on the top of the counter near the dishwasher to prevent the possibility of water backing up from the drain into the dishwasher due to a plugged drain. The drain air gap is

NOT a part of the dishwasher and is NOT covered by the dishwasher warranty. The drain air gap should be kept clean to insure proper drarnfng of the dishwasher


r -~ ------

----- - -

A special adapter must be installed on the faucet before the dishwasher can be connected. Complete Instructions and the adapter are packed wlth your dlshwasher.

When moving your dishwasher, make sure the door is latched. Use the built-In pull bar or hold it at the top front corners.

Before starting

1. Run water at faucet until it is hot. Turn it off.


2. Pull hoses out of their storaae compartment on the back.


3. Llft slightly on the hose connector while puil- ing down the locking collar. Pull down on the connector.

4. Empty any remaining connector. water from the

5. Unplug power supply cord and return to storage compartment.


Return hoses to storage compartment.

Electrical Connection

A power supply of 120 volts, 60Hz AC only, 15 amps, is required. For your personal safety, this appliance must be grounded. This appliance is equipped with a power supply cord having a 3-prong grounding plug. To minimize possi- ble shock hazard it must be plugged into a mating 3-prong grounding type wail recepta- cle, grounded in accordance with the Na- tional Electrical Code and local codes and ordinances. If a mating wall receptacle is not available, it is the personal responsibility and obligation of the customer to have a properly grounded 3-prong wail receptacle installed by a qualified electrician. DO NOT use an ex- tensionggy

3. Pull down on the locking collar while lifting the hose connector onto the faucet adapter.

4. When the connector snaps into place, re- lease the locking collar.

5. Turn the hot water on slowly until it is all the way on.

6. Plug in power supply cord.

7. See pages 8 and 9 to start the dishwasher.

While dishwasher is running

You can draw water from the faucet while the dishwasher is connected. DO NOT draw water while the dishwasher is filling or while water is being pumped out. (This helps prevent a low fill when dishwasher is filling, or mixing drain water with fresh water,]

1. Press red button on hose connector to get the water you want. (The faucet is set on hot.

Adjust faucet forthe water you want.)

2. Be sure you return cold water to off, and that hot water Is tull on.

When cycle is finished

1. Turn hot water off. (This can be done after the last rinse.)

2. Press the red button on the connector to re- lease the water pressure.





Converting to built-in

Your Whirlpool Portable Dishwasher can be converted to a built-in (undercounter) model by using conversion kit No. 569056. The kit is available at your Whirlpool dealer or autho- rized TECH-CARE@ Service Company. Instruc- tions are included with the kit.

Caring for simulated wood top

The simulated wood top can be used as a utility work surface for most kitchen jobs. it is stronger and more easily cleaned than genu- ine wood.

The top can be used as a cutting board. Knife marks will be visible but will not seriously dam- age top. Hot items from the oven can be placed on the top.

Clean with warm, soapy water. For dried on foods, use a scouring pad.

If you need service or assistance, we suggest you follow these four stem:

1. Before calling for assistance...

Performance problems often result from little things you can find and fix yourself without tools of any kind.

1. If dishwasher won’t run, or stops during cycle: l

Is doortightly closed and securely latched? l

Has cycle been correctly set (and control knob pulled out)? l l

Is water turned on?

Has house fuse blown or circuit breaker tripped? l l

Is the power cord plugged equipped]? in (if so

Has electrical power been interrupted? l

If motor has stopped because of overload, it will automatically reset itself within a few minutes. If motor does not start, call for service.

2. If water remains in the dishwasher: l

Has the cycle completed? l l

A small amount of water may remain in the removable pump guard section of the filter.

Is drain air gap clogged? (DU3003XL and

DU3Ol6XL only]

3. If detergent remains in the covered detergent l cup:

Is the bottom rack in backwards? (The rack l l bumpers should be at the front.)

Is the dishwasher detergent fresh and dry without lumps?

Is the cycle completed?

3. If you need service*...

Whirlpool has a na- tionwide network of franchised TECH-

CARE R Service Com- panies. TECH-CARE service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the

United States. To locate TECH-CARE service in your area, call our COOL-LINE service assistance tele phone number (see Step 2) or look in your tele- phone directory Yellow Pages under:












I23 Maple







123 Maple 999.9999






123 Maple


2. If you need assistance * . . .

Call Whlrlpool COOL-LINE R service assls- tance telephone number. Dlal tree from:

Contlnental U.S. . . . . . . . . . . . . (800) 253-1301

Mlchlgan . . . . . . . . . . , . . . . . . . . (800) 632-2243

Alaska & Hawall

. . . . . . . . . . . (800) 253-1121 and talk with one of our trained Consultants. The

Consultant can instruct you in how to obtain sat- isfactory operation from your appliance or, if ser- vice is necessary, recommend a qualified service company in your area.

FSP is o registered trademark of Whirlpool Corporation quallty ports. look for this far symbol of quality whenever you need o replacement part

” for your Whirlpool appliance.

FSP replacement parts will fit right and work right, because they are mode to the same exacting speclflcatlons used to build every new Whirlpool appliance

4. If you have a problem* . . .

Call our COOL-LINE service assistance tele- phone number [see Step 2) and talk with one of our Consultants, or if you prefer, write to:

Mr. Guy Turner, Vice President

Whirlpool Corporation

Administrative Center

2000 US-33 North

Benton Harbor, Ml 49022

“If you must call or write, please provide: model number, serial number, date of purchase, and a complete description of the problem. This infor- mation is needed in order to better respond to your request for assistance.

Part No. 303810 c 1984 Whirlpool Corporation

Maklng your world a llttle easier

Printed in U.S.A.

Ce Makers Olshwashers Bullt-ln Ovens 2nd Surface U~IIS Ranges Microwave Ovens. Trash Compactors. Room Air Condllmnets Oehumldlllers. Automatic Washers. Clolhes


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