VAIO Care 7.0 design brief
Kevin Cornwall VAIO User Experience VAIO Care 7.0 design brief 6.10.2010 This is a document of the currently agreed upon scope and direction for user experience (UX) of the software. It is a living, “Agile” document. It is not a requirements document. Revision history ............................................................................................................................................ 2 Background .................................................................................................................................................. 2 1. The VAIO Care Concept ................................................................................................................... 2 2. Business Drivers .............................................................................................................................. 2 3. Stakeholders .................................................................................................................................... 2 5. Business Process Analysis ................................................................................................................ 3 6. Open Issues ..................................................................................................................................... 3 7. User Segments ................................................................................................................................ 4 8. VAIO Care Personas ......................................................................................................................... 5 9. Pain Points Priority Matrix by Persona ............................................................................................ 7 10. Competitive Landscape ................................................................................................................. 8 11. Content Inventory ......................................................................................................................... 8 12. Key Functionality ........................................................................................................................... 8 13. Key Functionality / User Matrix .................................................................................................... 9 14. VAIO Care Software Domains (list of pre-­‐installed software varies by model and region) ......... 10 15. Concept Sketches ........................................................................................................................ 17 Use Cases ................................................................................................................................................... 11 1. Use Case Model ............................................................................................................................. 11 2. Use Cases Abstract ........................................................................................................................ 11 3. Top Use Cases – Detail .................................................................................................................. 12 Interaction Design ...................................................................................................................................... 16 1. Conceptual Hi-­‐level Flow – User Views ......................................................................................... 16 2. Site Map ........................................................................................................................................ 16 Comps ........................................................................................................................................................ 19 Appendix I: Glossary .................................................................................................................................. 20 Kevin Cornwall VAIO User Experience Revision history Date 5.26.2010 6.10 -­‐ 6.20.2010 7.01.2010 7.07.2010 8.15.2010 Author Cornwall Cornwall Cornwall Cornwall Cornwall Description of change First draft Adding more detail. (To view: Review > Show Markup > Insertions) Added information for support of the design direction Added concept sketches Added Design Center comps Background 1. The VAIO Care Concept VAIO Care 7.0 will provide VAIO users with a simple, powerful way to manage PC software. On their VAIO Care 7.0 dashboard, users can view high priority information like critical updates and alerts, plus basic system information. By drilling down, users can browse installed programs by category, learn about features, keep Sony and PC software up-­‐to-­‐date, and learn about and install new programs. In Phase 2, VAIO Care 7.0 will also promote (recommend, via social media applications available from VAIO Marketplace; as well as show important VAIO communications. 2. Business Drivers The 2009 VAIO global survey identified three priority pain points with VAIO software. 1) Customers are annoyed with value-­‐added software (VAS) and trials, which they view as “bloat-­‐ware.” 2) Customers are unaware of the features and benefits of VAS, which contributes to the perception that it is “bloat-­‐ware.” 3) Customers do not know which software they can be used for their purposes or where to how it find out. 3. Stakeholders Here we identify the various stakeholders who may influence our project. We identify the key issues for each stakeholder so that they can be addressed in the design. A.
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VAIO General Business: Bamba-­‐san Sony Design Center: Chris DePizzol VAIO Update: Kojima-­‐san OOBE: Michael Chang Regional Managers for Content VAIO Care 5.x: Paul Huang Kevin Cornwall VAIO User Experience 4. Business Objectives Summary: increase customer ease and satisfaction, improve brand status and loyalty, reduce support costs, and add revenue. A. Increase usage and add value to pre-­‐installed VAIO, Sony and 3rd party software by providing: o A simple, unified, organized way to browse all software on VAIO PCs. o Offer easy to understand information about software features and benefits to persuade customers of value. o Mitigate user frustration over unwanted software B. Consolidate software management features that are now spread across applications (i.e., VAIO Care 5.x, VAIO Navi, VAIO Care, VAIO Update, Download Taxi, VAIO Application Manager, Windows Update) C. Reduce tech support costs o Maintain dependencies (shared libraries) between applications when uninstalling applications. o Inform users about installed software and features (50% of all support calls). D. Change distribution model for new software and software updates to web-­‐based, thereby improving the means to distribute software that, today, misses image build dates. E. Provide a new communication tool for offers, news and software promotions. F. Push information alerts, fixes and security patches for installed software & drivers to help keep PC running smoothly. 5. Business Process Analysis A brief description of how business process will be altered once the product is deployed. •
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Product disk imagining – hidden P1 partition goes away in phase 3. Sony/VAIO software will require new and consistent metadata (description, features, promotional content, including images). Silent installers/uninstallers for Sony software -­‐ especially updates – to afford auto-­‐care. Globally diverse developers will work more closely together with Design Center oversight 6. Open Issues These summarize any open business and technical decisions, limitations or risks that should be factored into the design. A. Determine what software users want to be pre-­‐installed and which should be optional. o Ultimately create a user profiler to elicit user interests and then recommend software based on the profile (i.e., during OOBE). o Revenue Tool for Sony BackStage pre-­‐sales B. Content for the Learn and Discover functions o What programs will be included for Rich Content? VAIO? Partners? Windows? 3rd party? Kevin Cornwall VAIO User Experience Who will create the content, overview videos, screenshots, where does it come from? Tentatively, Sony Japan Product Planning. o Given the current compartmentalized software distribution model, how will regionalization be managed? C. Some software and updates are not available as silent install/uninstall, but must be for Auto-­‐Install. This creates an obstacle for the goal o
7. User Segments These are the ways we have chosen to represent our audience. A. Technical Scale o Non-­‐technical computer user – minimal technical knowledge, likely to avoid any actions unrelated to "well established" tasks, needs clear/simplistic explanations and handholding. o Experienced computer user – some technical knowledge, familiar with computer software installation/basic configuration; understands a computer needs to be maintained/managed. o Technical computer user – high level of technical knowledge, can custom configure computer, uses specialized programs and utilities. B. Lifestyle Technology Adoption Scale (Compass): % represented globally o Innovation Enthusiasts: 20% PC is their central in-­‐home device – both for fun and for getting things done. Mobility is a key feature for fun and added functionality; and cutting edge performance is critical – in and out of home. Overtrade on every activity – but particularly keen on use of PC as an interactive / creative device. o Status Seekers: 16% (much higher in China: 78% and Russia: 58%) Work-­‐related usage rather than leisure; home usage centred on leisure rather than functional activities. Moving to simpler / more immediate products (e.g. phone) when possible. Look and style (and brand) drive choices – not features or price o Experience Embracers: 24% (much lower in the China 2%, Japan: 6% and Russia: 4%) PC is their key digital device for fun and enjoyment and for saving time. Used for work and leisure -­‐ want simplicity and security, but not cutting edge performance. Look for good value rather than necessarily low price. o Connectors: 12% (much higher in Japan: 38%) Use PC for fun and leisure in preference to work; overtrade on ‘social’ use. Interested in connectivity but slight worries over security. They tend to value expert assistance when it comes to purchasing and look and style is important to many. o Cautious Simplifiers: 15% PC is a utilitarian tool – at home and at work. They want simplicity. Usage is functional, not fun, and they dislike complex features. Price and utility are main drivers of purchase o Life Optimisers: 11% (much lower in China: 0%) PC is important to this group – particularly for functional activities and digital management in-­‐home. Feature-­‐driven; tend to reject alternatives such as mobile. Tend not to be very brand loyal. Kevin Cornwall VAIO User Experience Figure 1 8. VAIO Care Personas Personas are loosely base on user segments. In agile fashion, we start with simple "ad hoc personas" and then refine them over time. [Open issue about localizing the user personas) A. Marge (customer) • Non-­‐technical -­‐ FW Consumer – Late majority – Life Optimizer • Mother, older, uncomfortable with technology but has a computer. Uses a limited set of programs (Internet, Mail, Consumer photo software, running DVDs) • Basic story: I want my programs to be organized and self-­‐maintaining, so that I can manage my personal documents without worrying that I may do something wrong.” • Primary target user: “Build technology that takes control -­‐-­‐ that cleans the house instead of asking consumers if they want to do it. Consumers trust your knowledge and want you to work for them behind the scenes.” (Pain Point Survey 6/2/2010) B. George (customer-­‐ business) • Experienced – Z Consumer – Early Adopter – Experience Embracer • A businessman, middle-­‐aged, uses computers for a variety of work and personal purposes. Uses productivity software at a professional or near-­‐professional level (Office, Adobe Suite, DVD creation). He can get himself into trouble sometimes when trying to configure things he doesn’t quite understand. A Facebook and Twitter user who often adds reviews to consumer sites, he likes to tell others what he likes. Kevin Cornwall VAIO User Experience Basic story: I like to extensively personalize my computer for my hobby and business activities Sarah (customer) • Technical -­‐ P Consumer – Early Majority – Status Seeker • College student or young professional, fashion conscious, grew up with technology. Customizes her PC to suit her purposes of work and recreation. Familiar with more sophisticated PC maintenance utilities will go to the trouble to figure out complex functionality if reasonably usable. • Basic story: My computer fits my style, and has cool programs that elicit a “Wow” from my friends. Keiko (customer) • Somewhat-­‐technical -­‐ Late Majority – Connector • A young worker who finds her identity in her relationships with others, her PC is a valuable means to socially connect and share with people. Portability and synchronization of contacts, messages and media, at all times and places, is a primary goal. She will often use technologies (phone, texting, mp3 player, PC…) simultaneously. • Basic story: My friends and I share everything (thoughts, events, photos and videos) using our phones and PCs. Raj (Sony Support) • Expert -­‐ IE • Works at Sony on the phone with customers, reactively, or through the system (pushing notifications and updates) to help customers, proactively. • Basic story: I want a simple way to instruct customers, so that I resolve their issues and reduce call time. Jackson (Sony BackStage) • Technical -­‐ IE • Works at Sony BackStage to help customers shop for VAIO PCs and software. • Basic story: I want a cool and simple way to show customer what VAIO software can do, and even customize installed programs in-­‐store, so I can sell more. Yuki (Sony Marketing) • Experienced with VAIO software -­‐ IE • Works with product planning, marketing and IT to keep Sony’s products competitive and keep her customer’s happy via patches, updates, new products and upgrades. • Basic story: I want our VAIOs to be easier, better and more amazing – hardware and software -­‐ so I can market the VAIO brand of computers and consumer software. •
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Kevin Cornwall VAIO User Experience Figure 2 9. Pain Points Priority Matrix by Persona 1) Easy – “Consumers want simplicity. It should be easy to learn and use, be intuitive.” 2) Proactive – “Technology should even anticipate my needs.” 3) Customizable – “I want and targeted features and applications that are customized to me. “ Pain point 1) Not easy to learn, not very intuitive a) Easy to find information and functions. b) What it does should be obvious. Marge George Sarah 3 -­‐ -­‐ 5 2) PC doesn’t anticipate my needs Easy to solve problems, get recommendations 1 -­‐ -­‐ 3) Not customized to user needs a) Amazing targeted features and applications -­‐ -­‐ 4 -­‐ 2 -­‐ b) Better when tools and features are customized to me Kevin Cornwall VAIO User Experience 10. Competitive Landscape Competitive or related products we looked at in order to identify the most interesting elements. •
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HP Advisor: PC Discovery Best Buy Software Chooser Launchers/organizers (i.e. 8 start launcher, Vaio Navi, VAIO Gate, Mode button) See “Competitive Software Categories Inquiry” 11. Content Inventory Here we take stock of the current content and taxonomy. VAIO Care 6.4 to 7.0 Information Architecture Road Map VAIO Care 7.0
VAIO Care 6.4
Dynamic Widgets
Primary Navigation
Default on Load
Dynamic Widgets
Primary Navigation
Default on Load
New This Version
New This Version
HOME
My VAIO
System Care
Troubleshooting
Diagnostics
Recovery & Restore
Contact Sony
In Person
Backstage
VAIO Status
One Click Care
Input & Output
Hardware Diag
Restore
Error Report
Messaging
RUN
Previous
Keyboard Problems
Mouse Problems
Sound
Printer
Restore Windows
VAIO Software
One click Care Report
Help & Support
Manage My Software
Manage My Updates
Using My VAIO
VAIO Control Center
Windows Control Panel
System Info
Regestration
Storage & Media
CPU
Memory
Hard Drive
Video
CD Drive
DVD Drive
Sony Ms Controller
USB
LAN
Battery
Regestration
Warrenty
CD/DVD Drive Disappears
CD/DVD Playback
Optical Recording Problems
Software Diag
Help & Support
Self Heal
Reinstall Apps & Drivers
Create Recovery Media
Recover Computer
Bios Settings
Learn
Solve
Manage
System TuneUp
About My Software
Assist Me
My Software
Hero
Startup
Regestration
Warrenty
On The Web
We Will Call You
Live Chat
eSupport
Statup Time
Startup Applications
Other Links
Regester You VAIO
Manuals & Specs
Useage
HDD Useage
Network Useage
Network & Wireless
Firewall
AntiVirus
AntiSpyware
Help & Support
Firewall
AntiVirus
AntiSpyware
Programs & Applications
Settings
Aero
IE Performance
IE Safety
WMP Settings
WMP Library
WMP DVD
Windows automatic update
Internet security
User Account controll
Help & Support
Settings
Windows automatic update
Internet security
User Account controll
Update
Windows Update
VAIO Update
Self Heal
From eSupport
From Update
Internal
Status issue
Performance issue
Statup Time
Change Startup Applications
Battery
Time of Charge
Battery Life
Recomender
Upgrade components
By New VAIO
Software Overview
Troubleshooting Overview
Messaging Space
VAIO Original Software
Programs & Applications
VAIO Original Software
VAIO Care
VAIO Control Center
VAIO Data Restore Tool
VAIO DVD Menu Data
VAIO Gate
VAIO Help & Support
VAIO Manual
VAIO Media Gallery
VAIO Media Plus
VAIO OOBE
VAIO Picture Motion Browser
VAIO Remote Keyboard
VAIO Remote Play
VAIO Sample Contents
VAIO SmartWi CU
VAIO Survey
VAIO Transfer Support
VAIO Update
Aero
IE Performance
IE Safety
WMP Settings
WMP Library
WMP DVD
VAIO Care
VAIO Control Center
VAIO Data Restore Tool
VAIO DVD Menu Data
VAIO Gate
VAIO Help & Support
VAIO Manual
VAIO Media Gallery
VAIO Media Plus
VAIO OOBE
VAIO Picture Motion Browser
VAIO Remote Keyboard
VAIO Remote Play
VAIO Sample Contents
VAIO SmartWi CU
VAIO Survey
VAIO Transfer Support
VAIO Update
Help & Support
Network & Wireless
Windows Network Diag
Home Group
Help & Support
Security
Update
Windows Update
VAIO Update
Self Heal
Plugins
System Settings
Slow Performance
Device & Printers
Hardware & Devices
System Maintenece
Program compatability
Performance
Power
Search & Indexing
Windows Update
VAIO Partner Software
Adobe Photoshop Elements
Adobe Premiere Elements
Adobe Reader
AccuWeather.com
ArcSoft Magic-i Visual Effects
ArcSoft WebCam Companion
Corel WinDVD
Evernote
Google Chrome
Intel Control Center
Norton Internet Security
NVIDIA Display Control Panel
Skype
HDD Useage
Network Useage
Security
Normal
Startup
Windows Network Diag
Home Group
Useage
Performance
Critical
Regestration
*Give real number for smarrt
phones
Startup
Statup Time
Startup Applications
Messaging
Health Overview
Run OCC
By Phone
18884SONYPC
Recovery
Status
Maintenance
Windows Restore Point
Backup Files
Create Recovery Media
Disk Defragmenter
Disk Cleaner
Regestery Defragmenter
Regestery Cleaner
Adobe AIR
Adobe Flash Player Plugin
Alps Pointing-device for VAIO
Google Toolbar for IE
Intel Rapid Storage Tech
Java 6 Update (JavaRuntime)
Widcomm Bluetooth Software
Renesas Electronics USB HCD
TransferJet Manager
Input & Output
Keyboard Problems
Mouse Problems
Sound
Printer
Help & Support
System Settings
Slow Performance
Device & Printers
Hardware & Devices
System Maintenece
Program compatability
Performance
Power
Search & Indexing
Windows Update
Help & Support
Storage & Media
CD/DVD Drive Disappears
CD/DVD Playback
Optical Recording Problems
VAIO Partner Software
Adobe Photoshop Elements
Adobe Premiere Elements
Adobe Reader
AccuWeather.com
ArcSoft Magic-i Visual Effects
ArcSoft WebCam Companion
Corel WinDVD
Evernote
Google Chrome
Intel Control Center
Norton Internet Security
NVIDIA Display Control Panel
Skype
Plugins
Adobe AIR
Adobe Flash Player Plugin
Alps Pointing-device for VAIO
Google Toolbar for IE
Intel Rapid Storage Tech
Java 6 Update (JavaRuntime)
Widcomm Bluetooth Software
Renesas Electronics USB HCD
TransferJet Manager
Help & Support
Help & Support
Drivers
Maintenance
Intel Turbo Booster Tech Driver
NVIDIA Drivers
Realtek High Def Audio Driver
Windows Restore Point
Backup Files
Create Recovery Media
Disk Defragmenter
Disk Cleaner
Regestery Defragmenter
Regestery Cleaner
About My VAIO
Drivers
Hardware Diag
CPU
Memory
Hard Drive
Video
CD Drive
DVD Drive
Sony Ms Controller
USB
LAN
System Details
System Tune-uo
Intel Turbo Booster Tech Driver
NVIDIA Drivers
Realtek High Def Audio Driver
My Updates
Critical
New Software
Normal
Optional
Hardware Diag
RUN
Undo
CPU
Memory
Hard Drive
Video
CD Drive
DVD Drive
Sony Ms Controller
USB
LAN
My Settings
Software Diag
Self Heal
Also see “Software Content and Proposed Taxonomy” 12. Key Functionality This is a high level listing of the most important functionality, presented in a task-­‐oriented manner • Preferences • Software management: (See Appendix I: Glossary for definitions of software domains) o Customer -­‐ Find. Choose. Explore. Solve. Learn. Discover. Share. Organize. Get Help. Install. Uninstall. Upgrade. Purchase. Kevin Cornwall VAIO User Experience o
Business – Update. Inform. Recommend. Market 13. Key Functionality / User Matrix Push Push and Pull Keywords Marge Find X (search) Choose X Explore Installed X (browse/learn/promote) Solve X Discover New (browse/learn) Organize (categorize) Get Help X Install -­‐-­‐ Update X Auto (protect) -­‐-­‐ Upgrade X (improve) George X Sarah X Keiko X Raj Jackson X Yuki X X X X X X X X X X X X X X X X X X X X Manual X X X X Mixed X X X Auto X X X X X Uninstall Inform X X X X X X X X Recommend (similar/rate/ review) Market (push trial, deal, bundle) Purchase (transact) X X X X X X X X X X X X X Kevin Cornwall VAIO User Experience 14. VAIO Care Software Domains (list of pre-­‐installed software varies by model and region) Kevin Cornwall VAIO User Experience Use Cases 1. Use Case Model Figure 3 Categorize
Update
Uninstall
Explore/
Solve
Notify/
Inform
Choose
(OOBE)
Learn/
Discover
Promote/
Recommend
P1
(not installed)
Install
Purchase
2. Use Cases Abstract Use Cases: User I.
II.
III.
Update a. Check for updates b. Download/install c. Rollback to originally installed version (Is this for tech support?) Learn about and organize installed software a. Search i. Name, solution, tag (i.e., “VAIO” shows all pre-­‐installed programs, whether VAIO is in the title or not) ii. Sort by name, last used, least used, size b. Browse by category i. Sort by name, last used, least used, size c. Filter by category i. Sort by name, last used, least used, size d. Organize (including pre-­‐configured categories, custom categories, “show all”, “not categorized”; and the ability to create, rename, delete and assign to categories) e. Launch Discover and install available software, including upgrades (Phase 2) Kevin Cornwall VAIO User Experience a. Offerings from P1 or web b. Upgrades from web c. Recommended based on user profile i. Contextual: based on user metrics d. Search: name, solution, or tag e. Browse by category (including: new, most popular, rating f. View installation history (Use Win7 Update history?) Socialize software a. Rate software b. Post reviews Manage software a. Choose -­‐ OOBE Setup (profile for recommendations b. Uninstall – proposed VAIO universal uninstaller Set preferences – auto-­‐update, self-­‐install, notifications restart rules, etc. IV.
V.
VI.
Use Cases: System/Business VII.
Notify/Inform a. VAIO Updates b. VAIO Care messages and self-­‐update c. Corporate (DDNI) Market -­‐ promote new software/accessories (Phase 2) a. Store VIII.
3. Top Use Cases – Detail UC1 Learn.Browse.Launch UC2 Manage.List.Sort.Uninstall UC3 Manage.List.Search.Uninstall UC4 Discover.Browse.Install UC5 Manage.Updates. Auto UC6 Manage. Updates.Manual UC1
Name Description Pain Points Story Driver -­‐ stories Preconditions Priority: High Learn.Browse.Launch Browse to learn about installed programs SW awareness rate is quite low. User doesn’t know which SW they want to use. Marge I want to see and compare what photo programs I have on my computer, so I can view and organize my photos. • Relevant programs are categorized/tagged to included “photo” (uncategorized programs can still be browsed under an All or Uncategorized Kevin Cornwall VAIO User Experience category). • Relevant programs are installed • Description, video overview, or tutorial is available. Launcher, Desktop/StartMenu Icon, User can launch program User can launch Demo, if available User Action System Responsibility 1. User selects category to browse 2. Programs and descriptions are displayed rd
Descriptions for 3 party programs may not be available. Descriptions for pre-­‐installed programs (including Windows programs) need to be sourced. Learning about installed software is the primary use of Navi, today. Entry Points Post-­‐conditions Activities Notes UC2
Name Description Pain Points Story Driver -­‐ stories Priority: High Manage.List.Sort.Uninstall List programs by name/version, publisher, size, last used or in reverse order of use Remove programs I don’t use, and keep my PC clean. George I want to see what’s on my computer by size and frequency of use, so I can remove software I don’t want or don’t use. • Metadata is available Desktop/StartMenu icon • User can uninstall unused or bulky programs User Action System Responsibility 1. User selects to sort installed programs by attribute. 2. Programs are displayed with sort options. Filter and sort are equivalents here. Similar use case for sorting programs by size to increase disk space. Does this include 3rd party programs? Preconditions Entry Points Post-­‐conditions Activities Notes UC3
Name Description Pain Points Story Driver -­‐ stories Preconditions Entry Points Post-­‐conditions Priority: High Manage.List.Search.Uninstall Uninstall programs that aren’t needed (or are causing problems) Remove programs (i.e. “bloatware”) I don’t use, and keep my PC clean. George I want to uninstall VAIO programs that I don’t want, so I can reduce clutter and free up disk space. • Uninstaller available Desktop/StartMenu icon, OOBE • Program is uninstalled Kevin Cornwall VAIO User Experience History is recorded User Action 1. User searches for “VAIO” 3. User selects program(s) to uninstall •
Activities System Responsibility 2. Installed VAIO programs are displayed. 4. Program(s) uninstalled How to handle if uninstaller is not available? What software can VAIO Care manage for uninstall? Notes UC4
Name Description Pain Points Story Driver -­‐ stories Priority: Low (in PH1) Discover.Browse.Install Search for/browse and learn about available programs N/A Sarah I want to find out what video programs might be available, so I can get one to help edit my videos. • Internet connection for web-­‐based offers (Ph2) • Software is available • Description, video, tutorial is available on P1, disk, or web Desktop/StartMenu icon, OOBE, BackStage initiated • History is stored (“You recently viewed…”) • Installation is offered • If software has a cost, a transaction path is provided. User Action System Responsibility 1. User queries for available programs (search or browse) 2. Matching programs are displayed Is boxed software/physical delivery software included? Reviews and ratings offered in a later phase Preconditions Entry Points Post-­‐conditions Activities Notes UC5
Name Description Pain Points Story Driver -­‐ stories Preconditions Priority: Medium Manage.Updates.Auto Programs auto-­‐update (download and install) User needs system to handle security patches to feel safe. (Same as VAIO Update) Marge I want my computer to manage its own security* so that I don’t have to worry about it. • Auto up-­‐date preference is set • Internet connection • Update is available • Update is silently installed Kevin Cornwall VAIO User Experience Entry Points Post-­‐conditions Activities Taskbar Notification (ala Windows update) • Update is added to history User Action System Responsibility 1. Update is identified 2. Update is installed Marge is including program updates in her conception of computer security. Notes UC6
Name Description Pain Points Story Driver -­‐ stories Preconditions Entry Points Post-­‐conditions Activities Notes Priority: Medium Manage.Updates.Manual User manually updates programs (patches/drivers) User wants control of what goes on the PC George I want to decide what gets installed on my PC and when, so I can be in control of my PC. • Manual-­‐update preference is set • Same as VAIO Update Desktop/StartMenu icon, Taskbar notification • Update is installed User Action System Responsibility 1. Check for and notify about update 2. User selects and initiates update(s) 3. Download and install update 4. Show progress. 5. If VAIO Care is minimized: -­‐ show progress in system tray on mouseover. -­‐ taskbar notification upon completion Kevin Cornwall VAIO User Experience Interaction Design 1. Conceptual Hi-­‐level Flow – User Views Figure 4 Settings
Inform
Main UI
Choose
(OOBE)
Launcher
Post-OOBE
Toaster
Notifications
Learn
rich content
Help
Manual
Updates
Interchangable
Views
Manage
Discover
uninstall/categorize
purchase/reinstall
Install
Dialogs
Uninstall
Dialogs
2. Site Map Settings
Help
help
VC01
VAIO Care
Notification Area -­‐ Notice
VC03
Search Results
VC03
VC04
Main UI
Entry Point
Performance
Tile
Status Check
VAIO Software
VC09
VC10
VC07
About Your VAIO
VAIO Software
Troubleshooting
Troubleshooting
Advanced Tools
VC10
System Info
Registration
Hot Topics
Uninstall and Install
VC11
VAIO Update
VAIO Care
Common
VC08
VC06
Advanced Tools
Contact & Support
VC12
Category
Learn
Restore and Recovery
History
Diagnostic
CRM
Status Report
Diagnostics
Contact Sony
On the Web
Other Links
VC13
Contact and Support
Learn Content
Manual
<Activity status area>
UI Spec Reference
Fix System
Settings
VAIO
VC2
Guru
VC05
Tile
Main flow sequence
External
User action
Open UI element
Close UI element
Open external application
Action
Messages
Security
Tile
KEY
Dialog or
Overlay
<Toolbar>
Search
Tile
Assist Button
VC14
VC02
VC14
Programs and Features
Notification Area -­‐ Notice
Troubleshooter
Media Player
Web Site
Program
Kevin Cornwall VAIO User Experience 3. Concept Sketches These are high-­‐level sketches that show key functionality in a visual way. They do not necessarily indicate actual design. Engineering’s concept Click message to open
Guru simple mode
Click Install and window
minimized to task icon
and shows message
Click message or
notification icon to
See window again
(in progress)
Click More Info to navigate
to the “full mode” with the
context of showing the updates
and progress
Director’s concept Sony VGB concept Kevin Cornwall VAIO User Experience UX concept My VAIO
|
My Programs
|
My Content
back
|
Store
settings help
A
F
Drag or click a program info panel in order to
center and view.
find
explore
Ipsumum
Get More
Favorites
Browse
List
Program Title
B
UPDATE button throbs if updates are
available. Warning shows for critical
updates.
C
Mouseover a category icon zooms it.
Right click to Rename or Delete. Upon
delete, all programs are re-categorized
as uncategorized.
icon
Version: x.xx Size: xxx.xx Mb
Category
Lorem ipsum onsectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Category
Category
Learn more
OPEN
Category
Clicking Learn More displays more info
in large modal window or takes user to
web site?
D
k to w
lic
r c vie
g o nd
dra te a
rota
more
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Category
B
Explore toggles browse, list and icon
views. Or use icons for browse, list and
icon view. Default is browse.
Icons
Category
C
A
discover
All programs
E
E
Clicking more displays Discover View
Other Information
F
D
Find searches for installed and available
programs – and installed content, tags,
and browser cache .
View options: Icon buttons
View Updates
Program categories: text list
3. Wireframes Selected wireframes from “VC-­‐GURU_UI_Spec_2011_06_0.xlsx” See VC-­‐GURU_UI_Spec_2011_06_03.xlsx for complete annotated wireframes and strings Live Tiles and List Views for Manage Software <Navigation Bar>
A
<Navigation Bar>
A
Narrow down the list
B
B
Show Photo and Video Programs
C
Learn About VAIO Programs
1
Select a Program to Learn About
2
<Category>
Manage VAIO Software
C
D
Name 1
3
Icon
4
6
4
7
32 X 32
128 X 128 <Program
ico
Name>
<Publisher>
<Program
8 Name>
5
Size: xxx.xx MB
Installed on: <date> Version: x.xxxxxxxx 13
| Publisher
| Installed On
| Size
<Program Name>
<Publisher>
<date>
<size>
<Program Name>
<Publisher>
<date>
<size>
13 l
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l Update
l Repair
128 X 128 ico
10
11
<Program Name>
<Program Name>
l Uninstall
12
5
7
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8
Version: <version>
l
Update
l
Repair
10
<Program Name>
<Summary >Lorem ipsum onsectetuer adipiscing elit, sed diam 128 X 128 ico
Icon
6
128 X 128 ico
2 5 < Software Type >
3
l
11
Icon
<Program Name>
<Publisher>
<date>
<size>
Icon
<Program Name>
<Publisher>
<date>
<size>
<Publisher>
<date>
<size>
14
<Program Name>
Icon
Uninstall
12
< Software Type >
128 X 128 ico
<Program Name>
16
5a
15
< Software Type >
Interactive and List Views for Solve PC issues C
Troubleshoot Issues
1
Narrow down the list
B
Narrow down the list
B
<Navigation Bar>
A
<Navigation Bar>
A
Select where you are experiencing an issue
2
3
Programs and Software
Find help regarding issues
related to your Operating
system and installed software
5a
D
D
Narrow down the list
1
Select where you are experiencing an issue
2
< Troubleshooter Category >
4
Find help regarding issues
related to your Operating
< Troubleshooter Category
>
3
system and installed software
Network and Wireless
Find help regarding issues related to your mouse
2a
3a
<Troubleshooter>
5
5a
4
Troubleshoot Issues
C
D
System
5
7
<Troubleshooter>
<Troubleshooter>
Connected Devices
4a
< Troubleshooter Category >
5a
< Troubleshooter Category >
6a
5a
< Troubleshooter Category >
6
7
Button
System Tune-­‐up
Storage and Media
Button
Button
Button
Control Center
Ask Sony
Advanced Tools
6
Button
Button
Button
Button
Button
Button
Kevin Cornwall VAIO User Experience Comps Comps for selected screens 7.07.2011 Live Tiles and List Views for Manage Software Interactive and List Views for Solve PC issues Kevin Cornwall VAIO User Experience Appendix I: Glossary Software: all applications, drivers, and updates. Program: user-­‐facing software, launched by an icon from the Start Menu Available programs: programs that are not already installed. Windows programs: installed with the OS (Paint, WordPad, games…) VAIO programs: pre-­‐installed (P1, including 3rd party), or other VAIO branded programs. SONY programs: programs distributed under any Sony brand. SONY partner programs: software under any brand Sony has contracted to distribute. Upgrade: software that primarily introduces new functionality to installed programs. Update: software that primarily repairs or improves existing functionality of installed programs. 
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