manual verifone vx690

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MANUAL

VERIFONE VX690

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MANUAL

VeriFone VX690

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1. BEFORE USE

1.1 Important

NOTE If these instructions are not followed and the terminal is damaged it will void the warranty!

• Protect the power cord. If it is damaged it can not to be used anymore.

• The terminal is not waterproof or dustproof, and is intended for indoor use only.

• The warranty of the terminal will void if it is exposed to water or dust.

• Do not use the terminal next to water or moist areas.

• Do not use below 0°C degrees.

• Never place anything inside the chip slot or connection ports that are not meant there. This might seriously damage the terminal.

• If the terminal is damaged contact our maintenance service. Never try to fix the terminal by yourself.

• Use only appropriate paper with the terminal’s printer. Poor quality paper can jam the printer and create excessive paper dust.

• Never use thinner, trichloroethylene, or ketone-based solvents- they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad.

• Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.

• The terminals Li-ion –battery is hazardous waste. Do not dispose the battery with combustible wastes. The battery should be recycled with other hazardous wastes or delivered to the terminal supplier for disposal.

1.2 Terminal Structure

1. BEFORE USE

1.3 Terminal start-up and shutdown

The terminal is switched on by pressing the Enter key for a while or by connecting it to the power cord. To shut down the terminal press the

Cancel key until the terminal shuts down.

NOTE The terminal will not shutdown if the power cord is connected.

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1. BEFORE USE

1.4 Technical data

Processor:

Operating System:

Display:

Memory:

Connections:

Printer: mm

Readers:

Contactless:

Ports: features:

Connectivity:

Security:

Battery:

Size:

Environmental:

400 MHz | ARM11 32-bit RISC

Verix OS

3.5” QVGA | capacitive touch screen

192MB (128MB Flash, 64MB SDRAM)

HSPA+ 3G radio | 5GHz Wi-Fi & 2.4

GHz Wi-Fi | Bluetooth 4.0

30 lps | paper roll width 57mm, diameter 40

Triple track MSR | landed smart card

ISO14443 A&B | MiFare | ISO18092 |

EMVCo L1 certification

Micro USB | integrated charging

Other standard

2 SAM slots | dual SIM | GPS | embedded audio

GPRS, 3G, WLAN, Bluetooth

PCI 3.0

3,7 V DC | 2450 mAh

Terminal: 167mm L x 78mm W x 55mm

H; 372g weight | Base Station: 143mm L x 86mm W x 43mm H; 157g weight

0º to 50º C operating temperature | -20º to

60º C storing temperature | 5% to 90% relative humidity, non-condensing

1.5 Connecting cables

Plug the power cord into the Micro USB port.

1. BEFORE USE

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1. BEFORE USE

1.6 SIM-card

1 Turn off the terminal.

2 Place the terminal upside down on a soft, clean surface to protect the lens from scratches.

3. Remove the back cover of the unit.

4 Lift the battery pack to expose the SIM slots.

5. Carefully slide SIM card into the slot until fully inserted, as shown on the image.

6. Put in place the battery and back cover.

Terminals which use 3G-connection have a SIM-card. Before inserting the

SIM-card inside the terminal, disable the PIN-code query. The SIM-card op- erator’s APN information is inserted to the GPRS APN menu in the terminal.

The APN information is set to INTERNET by default, change this if needed.

NOTE! You need daily password to change the APN setting. Please contact our Help Desk or get it from our Reporting service.

1. BEFORE USE

1.7 Touchscreen

The terminal has a touchscreen, which allows selecting menus directly from the screen. Enter- and cancel-functions can be selected directly from the screen or by pressing the particular key.

1.8 Using the menus

To see the terminal’s various settings and functions, press the desired menu icon from the screen. To scroll inside the menu’s press the arrow keys from the screen, or numbers 1 and 3 from the keypad. To select a particular function or setting, press its text field from the screen. A function is selected by pressing the enter key from the screen or from the keypad. To view the previous display, press the cancel key from the screen or from the keypad.

To get to the main screen, press the cancel key several times. When select- ing Reports or Settings the terminal asks to press enter.

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1. BEFORE USE

1.9 Letters and special characters

To insert letters and special characters press the number with the desired character until the appropriate character appears. To switch capital letters into lower case letters, press the arrow up icon from the screen.

1= Q Z .

2= A B C

3= D E F

4= G H I

5= J K L

6= M N O

7= P R S

8= T U V

9= W X Y

0= - space +

*= , ‘ “

#= ! : ; @ = & / \ % $ _

1.10 Contrast

You can adjust the screen’s contrast from the CONTRAST-settings with the minus and plus icons. Select the Menu icon from the screen and choose CON-

TRAST.

1.11 Replacing paper roll

1. BEFORE USE

1. Pull the cover of the paper tray.

2. Gently lift the printer cover up and back.

3. Remove any partial roll of paper in the printer tray.

4. Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted.

5. Close the cover.

1.12 Testing the connection

The upper right corner of the display shows the strength of the connection.

The signal can be refreshed by pressing keys # and 6 on the main display.

From the main display, select the Reports menu by pressing its icon. After this, press enter and select SEND BATCH. The screen informs DIALING. If the terminal successfully connects, the text CONNECTED appears on screen.

A white bar and the text RECEIVING are displayed on screen. The bar turns gradually black as the batch sending progresses. The terminal downloads the blacklist and other required card information files from the bank.

After this, the terminal is ready for use.

NOTE If the signal bars are grey, the connection is missing. In these cases restart your terminal and test the connection again.

If the problem is repeated, contact your connection provider about the problem.

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1. BEFORE USE

1.13 PA-DSS Standard

The purpose of the PA-DSS

–standard is to help software suppliers develop, according to the PCI-DSS requirements, payment solutions which do not save forbidden card information such as the CVV2 or the PIN-code.

Companies must use solutions for card payment processing that are ap- proved according to the PCI-DSS

–standard.

For the latest version of the Verifone PA-DSS Implementation Guide, go to verifone.fi/manuals.

1. BEFORE USE

1.14 Base Station and Bluetooth

Base Station is not included in the normal delivery it needs to be separately purchased.

Connect the power cord into the micro USB port.

Connect the Ethernet cable into the

ETH port. And the other end into your modem.

Bluetooth icon on the screen is blue when the terminal is connected to

Bluetooth.

Place the terminal to the base as shown in the image. The battery will load while on the base.

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1. BEFORE USE

PAIRING

1. Connect the base into network. The base needs to be also in power.

2. Press the Bluetooth button in front of the base. The blue led on the right will start to blink.

3. Press Setting from your Terminal. Go to BT PARAMS. Select: FIND BT

NETWORKS. Select the network that has the serial number of the base. Ter- minal will pair with the base and inform Accepted. If Terminal informs that the connection type is incorrect change it to TCP/IP.

NOTE! You can only pair the terminal once. If you want to check the base you have paired it with choose PRINT BT NETWORKS. You can see the serial number on the base you have done the pairing with. You can reset the pairing by choosing RESET BT NETWORKS.

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2. SETTINGS

2.1 Terminal Settings

To get to the terminals setting menu, select the Settings icon from the screen and press Enter. Some of the listed settings are explained in later sections.

From the Settings menu choose EDIT.

BATCH TIME

CASHIER NUMBER

TCP/IP PARAMETERS

LANGUAGE

GPRS APN

WLAN SETTINGS

EXTRA AMOUNT

CASH RECEIPT

POWER OPTIONS

AUTH. MANDATORY

TIME SETTINGS

VAT

MULTICASHIER VER

SOUND

AUDIT LOG IP

Batch sending time

Terminal’s cashier number

DHCP / FIXED IP

Terminal’s language (FIN/SWE/ENG)

APN Value of your Tele Operator

WLAN network settings

Extra amount settings

YES / NO

Terminal’s power settings

YES/ NO

Time and date settings

YES / NO/FIXED VAT

YES / NO

ON / OFF

Audit Log IP address

2.2 Print out Parameters

Select the Settings menu and press Enter. Choose PRINT and

PAREMETERS. The terminal prints out the parameters list, which shows the technical settings of the terminal.

2.3 Sending time

The terminal will send the batch automatically if you have set a sending time to the setting. Sending time can be at any time. We recommend that the time is after the closing time. Even hours are not recommended (e.g. 2100).

If you do not want to use the automatic sending time, set it to be at 9999. The batch must then be sent manually.

To set the sending time, choose BATCH TIME from the EDIT menu. Type on the screen the sending time that you want with four digits (e.g. 0315).

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2. SETTINGS

2.4 Cashier Number

If you have in use more than one terminal, you can specify them by giving them individual Cashier Numbers.

From the EDIT menu, choose CASHIER NUMBER. Type on the screen the cash- ier number that you want for the terminal with three digits (e.g. 001).

2.5 Time and Date

Select TIME SETTINGS from the EDIT menu. Choose ADJUST CLOCK.

Select the information you want to change, type in the new value and press

Enter

2.6 Fixed IP-Addresses

If the terminal uses WLAN-connection, fixed IP-addresses might have to be defined to the terminal.

Select TCP/IP PARAMETERS from the EDIT menu and choose FIXED

IP. Activate IP address = the IP-address for the terminal

Default gateway = Default gateway

Subnet Mask = Subnet mask

2. SETTINGS

2.7 Wlan asetukset

NOTE! To change the WIFI information you need the terminal’s daily pass- word. Please contact our Help Desk or get it from our Reporting service.

Press the SETTINGS icon and input the daily password.

Press enter and choose EDIT

Choose WLAN PARAMS

SSID = Network’s name

WEP KEY = Network’s password

WEP MODE = WPA or WPA2

NOTE! The terminal doesn’t support

other encryptions!

CHANNEL = Number for the channel in use

FIND WIFI NETWORKS = The terminal seeks all available networks from the area and lists them on the display. After choosing a network the terminal asks for the WEP KEY. Input the correct wep key and press enter. The terminal connects to the chosen network.

PRINT PARAMS = The terminal prints out the configured WIFI settings.

2.8 Power Save Mode

Select POWER OPTIONS from the EDIT menu.

Shut down timer = Time it takes that the terminal automatically shuts down.

The terminal does not shutdown if it is connected to the power cord. If the sleep timer is enabled the terminal also will not shut down. If you want to disable the shut down timer, type 0 as the value.

Online bat percent = minimum battery reserve that the terminal requires to work. This is indicated in percentage (e.g. 20).

Screen saver = Time it takes that the terminal’s screen saver appears. The screen saver will not appear, if the terminal is connected to the power cord. If you want to disable the screen saver, type 0 as the value.

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2. SETTINGS

2.9 Sounds

To disable the terminal’s button sounds, select SOUND from the EDIT menu and choose OFF

2.10 Audit Log IP

With the audit log IP-function, your payment terminal sends log information to a desired IP-address. The terminal logs include error and update informa- tion etc. from the payment terminal.

To input your desired IP-address, select the Settings icon from the screen and press enter.

Choose Edit, and select Audit log IP.

Input the IP-address; to get a dot, press 1 repeatedly until the correct char- acter is on the display.

3. DOWNLOADS

3.1 Application downloads

NOTE

The terminal should be kept still and connected to the power cord during the entire download. Do not download software to the terminal e.g. in a moving vehicle. This might disrupt the download. Send the batch from the terminal before downloads.

To send the batch, select the Reports icon from the screen, press

Enter and choose SEND BATCH.

Select the Settings icon from the screen and press Enter.

Choose APP. DOWNLOAD

Select APP + PARAMS or ONLY APPLICATION

The terminal downloads the application. A white bar appears on the screen, which gradually turns black as the download progresses.

3.2 Downloading parameters

Select the Settings icon from the screen and press Enter.

Choose DOWNLOAD

Choose FROM LOADPOINT

Choose PHONE

The terminal downloads the parameters. A white bar appears on the screen, which gradually turns black as the download progresses. The terminal prints on the paper “SUCCESSFUL PARAMETERS DOWNLOAD”.

After downloading the parameters, the terminal must send batch.

Select Reports from the screen, press Enter and choose SEND

BATCH.

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4. DAILY USE

4.1 Transactions

4.1.1 Chip card transactions

ENTER AMOUNT: Type the precise amount, including the cents, and press Enter.

INSERT/SWIPE OR PRESENT CARD: Insert the card into the chip reader, located at the front of the terminal, with the chip side facing up.

CREDIT / DEBIT: Customer selects the payment method.

ENTER PIN: Customer types the PIN-code and presses Enter.

The terminal prints out the merchant’s receipt and asks to print the cus tomer’s receipt. Press Enter if you wish to print out the customer’s receipt.

Otherwise, press Cancel.

If the PIN-code was entered, the customer does not need to sign the receipt.

The terminal will remind you to check the customer’s ID, depending on the card used. Press Enter, check the ID and write the last 4 digits of the social security number and which ID was checked to the receipt.

REMOVE CARD: Take the card from the chip card reader.

4. DAILY USE

4.1.2 Swipe card transactions

ENTER AMOUNT: Type the precise amount, including the cents, and press

Enter. INSERT/SWIPE OR PRESENT CARD: Swipe the card from the magnetic reader. CREDIT / DEBIT: Choose the payment method

The terminal prints out the merchant’s receipt and asks to print the cus- tomer’s receipt. Press Enter if you wish to print out the customer’s receipt.

Otherwise, press Cancel.

The terminal will remind you to check the customer’s ID, depending on the card used. Press Enter, check the ID and write the last 4 digits of the social security number and which ID was checked to the receipt.

NOTE The card must be in the reader during the entire trans- action. Otherwise the transaction is cancelled. You can pass the

PIN-code by pressing Enter. In this case the merchant takes responsibility of the transaction.

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4. DAILY USE

4.1.3 Contactless card transactions

ENTER AMOUNT: Type the precise amount, and press Enter.

INSERT/SWIPE OR PRESENT CARD: Place the card on top of the display.

CREDIT / DEBIT: Choose the payment method

The terminal prints out the merchant’s receipt and asks to print the cus- tomer’s receipt. Press Enter if you wish to print out the customer’s receipt.

Otherwise, press Cancel.

NOTE

The reversal of a contactless card transaction is not possible, if it has not been authorized. In these cases the terminal will inform

NOT ALLOWED. If you wish to void an unauthorized transaction you should use the refund function for the transaction.

4. DAILY USE

4.1.4 Reversal

Press the Menu icon from the screen and choose REVERSAL.

ENTER RECEIPT NUMBER: The terminal suggests the number of the last transaction. Accept by pressing Enter. Otherwise, type the wanted receipt number and press Enter.

The terminal informs CANCELLATION APPROVED, and prints out the re- ceipts.

TRANSACTION DOESN’T EXIST: The receipt number is incorrectly typed or the transaction has been sent forward from the terminal.

NOTE

A reversal can only be done to a transaction that is still in the terminals memory.

4.1.5 External reversal

With the external reversal you can void a transaction that has been made with another terminal of your company.

Select the Menu icon from the screen and choose External reversal.

ENTER RECEIPT NUMBER: Type the transaction’s receipt number from the original receipt.

INPUT SN: Enter the serial number of the terminal from the receipt.

TRANSACTION TIME HHMM?: Type the time of the transaction from the receipt.

PLEASE INSERT CARD: Insert the card that the transaction has been made with into the chip reader.

The terminal connects and voids the transaction. The terminal informs CAN-

CELLATION APPROVED and prints out the receipts.

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4. DAILY USE

4.1.6 Korttinumeron näppäily

In order to manually type a card number during a transaction, press the * key when the terminal informs INSERT/SWIPE OR PRESENT CARD.

CARD NUMBER: Type the card number and press Enter

EXPIRY DATE: Type the card’s expiry date and press Enter

CREDIT / DEBIT: Choose the payment method.

ENTER AMOUNT: Type the complete amount and press Enter

DIAL YES / NO: If you want the terminal to make an automatic authentication for the transaction choose YES

NOTE Manually entered transactions must be authenticated. If you pass the authentication by choosing NO the terminal will ask for authentication code. Call to the authorization centre and ask for an authentication code. Type in the code given to you and press

Enter. You can pass this by typing 9999. In this case the responsibility of the transaction is yours.

The terminal prints out the merchant’s receipt and asks to print the cus- t omer’s receipt. Press Enter if you wish to print out the customer’s receipt.

Otherwise, press Cancel.

The terminal will remind you to check the customer’s ID, depending on the card used. Press Enter, check the ID and write the last 4 digits of the social security number and which ID was checked to the receipt.

NOT ALLOWED: The transaction is not allowed with the card type

4.1.7 Receipt copy

Select the Menu icon and choose PRINT COPY.

RECEIPT NUMBER: The terminal suggests the number of the last transac- tion. Accept by pressing Enter. Otherwise, type the wanted receipt number and press Enter.

The terminal prints out a copy.

4. DAILY USE

4.1.8 Refund

You can make a refund at any time. If you need to undo a transaction at the same day use the REVERSAL instead

Select the Menu icon and choose REFUND

ENTER AMOUNT: Type the complete amount and press Enter

INSERT/SWIPE OR TAP CARD: Insert the card into the chip reader, swipe the card or place the card on top of the display

CREDIT / DEBIT: Choose the payment method.

The terminal prints out the receipts

Refund without the card: Press the * key when the terminal asks to insert the card. The terminal asks for the card number and expiry date. The terminal will inform NOT ALLOWED if the card does not allow manual entry.

4.1.9 Cash back

Cash back is a function that allows customers to withdraw cash from the cash register during a transaction. This action is possible with a credit-or debit card and always requires a transaction.

Only withdrawing cash is not possible with the cashback-function.

Press the MENU icon and select CASH BACK

PAYMENT AMOUNT: Type the sum of the transaction and press Enter.

CASH BACK AMOUNT: Type the sum of the cash withdraw and press

Enter. The terminal prints out receipts, which display separately the payment and cash back amounts.

Always check the customer’s ID during a cash back transaction

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4. DAILY USE

4.2 Online transactions

4.2.1 General information on online transactions

Online batch is a function that sends the transaction to the Verifone service right after it is made. This is to prevent the loss of information from the pay- ment terminal.

4.2.2 Online batch

During possible connection problems payment transactions cannot be sent forward after they have been made. The online batch gathers the successful transactions to the terminal’s memory. Online batch settings enable you to choose the maximum sum and number of transactions in the terminal mem- ory. After the maximum is reached from either limit, the transactions must be sent forward before taking new transactions.

• ONLINE QUEUE AMOUNT = Maximum sum of the transactions in queue. Set value is 2000 €. The amount can be set between 0–8000 €.

• ONLINE QUEUE COUNT = The maximum number of the transactions in queue. Set value is 20. The range can be set between 0

–40.

NOTE

If you wish to edit these settings, please contact our Help Desk.

4. DAILY USE

4.2.3 Verifone reporting

Verifone reporting is a transaction collecting system by Verifone, which ena- bles companies to monitor their centralized money flow. The service offers a customer-specific website that makes the centralized management possible for companies.

Verifone reporting gathers transactions from terminals into different groups determined by the customer. The transactions are sent from the service to the customer’s acquirer every day. The card payments appear in the com- pany’s account with the Verifone reporting group names. A group specific reference can be determined for the card payments. This makes it easier for financial management programs to target specific payments.

A customer needs only one contract to enable all their terminals to be linked to Verifone reporting. The customer-specific websites for the system are encrypted with the same method as online bank services. The connection between a client’s web browser and Verifone reporting is encrypted (https).

Tel: 09 477 433 40

Email: [email protected]

4.3 Reports and bank connection

4.3.1 Print batch

Select the Reports icon from the screen and press Enter. Choose

PRINT BATCH.

The terminal prints out a report of the current days transactions. Different card types are grouped separately on the receipt. The terminal resets the report after sending the batch from the terminal.

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4. DAILY USE

4.3.2 Monthly report

The monthly report can also be used as a shift report. The report gathers information of the transactions until the monthly report is reset.

NOTE

The report must always be printed before being reset.

Printing the monthly report:

Select the Reports icon and press Enter.

Select MONTHLY REPORT.

Select again MONTHLY

REPORT. The terminal prints out the report.

Resetting the monthly report:

Select the Reports icon and press Enter.

Select MONTHLY REPORT.

Select RESET REPORT

The terminal resets the report.

4. DAILY USE

4.3.3 Send Batch

The terminal automatically sends the batch, if you have installed a sending time to the settings. You can also send the batch manually, for example if the automatic batch sending has not succeeded.

NOTE The automatic batch sending does not work, if the ter- minal is turned off. It is merchants responsibility to see that all payments are accounted and report to the Acquirer if not.

Select the Reports menu from the screen and press Enter. Choose

SEND BATCH.

The terminal prints out the report and connects to Verifone reporting. The terminal sends the transactions, retrieves the necessary files: return report,

EMV keys, AID and BIN tables, and the blacklist. If the batch sending is ok, the te rminal prints out ”BATCH SENDING OK”. This text does not appear if there are no transactions on the report.

4.3.4 Blacklist

The terminal updates the blacklist automatically during the batch sending. You can also download the blacklist manually if it is missing from the terminal.

Select the Settings menu from the screen and press Enter.

Choose DOWNLOAD

Choose FROM HOST

Choose BLACKLIST and select FULL or UPDATE.

FULL = Terminal downloads the full blacklist

UPDATE = Terminal updates the blacklist

The terminal connects to Verifone reporting and downloads the blacklist from the bank. The terminal prints out to the receipt the amount of cards on the blacklist.

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4. DAILY USE

4.3.5 Issue report

The terminal sends all transactions forward from its memory to Verifone reporting. From this service the batches are forwarded daily to the chosen

Acquirer. If any problems occur during the forwarding of the batches, the terminal will print out information about the situations on an issue report. In order to save paper, the terminal will print out 20 issues at the most.

Here are listed all the types of issues that can be printed on the issue report, and also the proper actions that will fix the problem. The issue report will be printed from the terminal during a batch sending until the issues are ac- knowledged or fixed.

NOTE Once an issue is acknowledged, it cannot be in any cases sent again. Acknowledging an issue is always the responsibility of the Merchant.

OLD TRANSACTIONS = Over 20 days old transactions have been sent to

Verifone reporting.

Actions = Batch can be forwarded by Verifone. Contact customer service. If the transactions have already been processed through other ways, the issues can be acknowledged.

SENT TO BANK FAILED = Sending of a batch to the receiver has failed.

Actions = Contact your Acquirer and check why the sending has failed. If the batch must be sent again, it will be done by Verifone, contact customer ser- vice. If the batch has been processed, the issue can be acknowledged.

NOT SENT, CONTAINS DUPLICATES = Batch has not been sent forward be- cause it contains duplicate material.

Actions = Contact your own Acquirer and check the duplicates that the batch contains. If the batch must be sent again, it will be done by Verifone, contact customer service. If the batch has been processed through other ways, the issue can be acknowledged.

SENT TO BANK, REPORT OVERDUE = Batch has been forwarded to the receiver, but the report has been delayed.

Actions = Contact the Acquirer and confirm that the batch has been success- fully received. Acknowledge the issues.

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4. DAILY USE

ALL REJECTED = Batch has been rejected by the receiver

Actions = Contact the Acquirer and check why the batch has been rejected. If the batch needs to be sent again, it will be done by Verifone, contact cus- tomer service. If the batch has already been processed through other ways, the issue can be acknowledged.

PARTLY REJECTED = Part of the transactions that the batch contains have been rejected.

Actions = Contact the Acquirer and check why the batch has been partially rejected. When the batch has been processed the issue can be acknowl- edged.

4.3.6 Issue acknowledgment

Press reports and Enter.

Choose ISSUE REPORT.

Select ACKNOWLEDGE

ISSUE.

ISSUE ID: Type in the four-digit number that is next to the issue and press

Enter.

The terminal connects to Verifone reporting, acknowledges the issue and displays on the screen

ISSUE ACKNOWLEDGED.

If the acknowledgment fails, the screen displays COULD NOT ACKNOWL-

EDGE ISSUE.

NOTE Once an issue is acknowledged, it cannot be sent again.

Acknowledging an issue is always the responsibility of the

Merchant.

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4. DAILY USE

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4.3.7 Report explanations

The batch report lists transactions by their card type. After this the report shows the total count of transactions and their total amount.

SENT TO TCS: The total count and amount of transactions that are sent to

Verifone reporting as online transactions

NOT SENT TO TCS: The total count and amount of transactions that have not been sent to Verifone reporting as online transactions.

YHTEENSÄ: The total count and amount of all the transactions in the terminal’s memory.

BATCH SENDING OK: the batch sending is ok.

MAKSUPAATEPALAUTE: Acknowledgement of the previous batch by the acquirer. This is printed if the batch has been received and forwarded by the

Acquirer. This does not come on weekends and bank holidays, or if the termi- nal has not been in use.

AID TABLE, BIN TABLE and KEYS: These are updated if they have been changed.

KIELTOLUETTELO: this shows the amount of cards on the blacklist.

4. DAILY USE

4.4 Authorization notifications

When a transaction is declined at the authorization centre a declining code is printed on the receipt. This code tells you the reason why it has been de- clined. The transaction is declined by a notification given by the bank or the credit card company.

000-099

000

001

002

003

005

006

007

100-199

100

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

Accepted

Accepted

Check ID

Accepted for partial amount

Accepted (VIP)

Accepted, account type defined by the card donor

Accepted for partial amount, account type defined by the card donor

Accepted, chip update

Declined, card removal not needed

Declined

Card is no longer valid

Suspected card counterfeit

Cashier, call recipient

Limited card

Cashier, call recipients’ security department

Exceeds PIN-code attempts

Cashier, call the card donor

Cashier, check the card donors’ special terms, make a manual authorization

False payment recipients’ identifier

False amount

False card number

PIN-code required

Commission not accepted

False account type

Required action not supported

Not enough allowance

False PIN

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4. DAILY USE

200-299

200

201

202

203

204

205

206

207

208

209

210

300

306

307

400

118

119

120

121

122

123

124

125

126

127

128

129

Unknown card

Transaction is not allowed for card holder

Transaction is not allowed for payment terminal

Exceeds withdrawals floor limit

Security violation

Exceeds withdrawals time limit (too often)

Crown violation

Card is not valid yet

False PIN block

False PIN length

False PIN key synchronization

Suspected abuse

Declined, card removal needed

Declined

Card expired

Suspected card counterfeit

Cashier, contact the recipient

Limited card

Cashier, contact recipients’ security department

Exceeds PIN-code attempts

Special situation

Extinct card

Stolen card

Suspected abuse

Successful

Unsuccessful unsuccessful, form fault

Declined. Accepted revocation of authorization, try again

4. DAILY USE

900-999

902

903

904

905

906

907

908

909

910

911

912

913

914

915

916

917

918

919

920

921

922

923

930

1Z3

0Y1

0Y3

1Z1

System error, authorization not successful

False transaction

Do the transaction again

Form fault, try again

Unable to route the transaction to recipient

Temporary usage brake in the card donors system

No connection to the card donor

Unable to route the message

System error

Unable to connect to the card donor

Unable to connect to the card donor

Card donor not available

Dual transaction sending

The original transaction cannot be traced

Control error, card donors’ system temporarily unavailable

MAC-error

MAC-synchronization error

Data transfer keys not available

Encryption keys’ synchronization error

Security program error, try again

Security program error, no transaction

Unknown message number

Transaction is being processed

Payment terminal error, date error

Unable to connect to authorization centre, try again

Offline accepted, no authorization

Offline accepted, unsuccessful authorization

Offline declined

33 34

5. SPECIAL FUNCTIONS

5.1 Cash receipt

Cash receipt is used when a customer pays with cash and a receipt is wanted from the terminal. Cash receipts are also seen on batch reports.

Cash receipt is activated from the Settings menu.

Making

a cash receipt sale:

Select the Menu icon from the screen

Choose CASH RECEIPT

Select CASH RECEIPT SALE

ENTER AMOUNT: Enter the complete amount and press Enter.

VAT RATE %: Select the VAT percent.

The terminal prints out the receipts.

Voiding a cash receipt sale:

Select the Menu icon from the screen

Choose CASH RECEIPT

Choose CASH RECEIPT VOID

ENTER AMOUNT: Enter the complete amount and press Enter.

The terminal prints out the receipts.

5.2 Extra amount

Extra amount is used for example in restaurants when a customer wishes to leave tip for the waiter.

The Extra amount is activated from the Settings menu.

The terminal asks to input the extra amount during the card transactions.

5. SPECIAL FUNCTIONS

5.3 VAT

When VAT is activated, the terminal prints out specified VAT-details on trans- action receipts. VAT is activated from the Settings menu.

YES = the terminal asks the VAT-rate during transactions. Select this if you are using various VAT-rates.

NO = VAT is not in use.

FIXED VAT = Terminal will not ask for the VAT-rate during transactions.

Select this if you are using a specific VAT-rate for all transactions.

5.4 Mandatory authorization

Mandatory authorization is activated from the Settings menu. When the man- datory authorization is activated, the terminal automatically authenticates all transactions regardless of the amount or the card type.

5.5 Invoice

The invoice works in the same way as a cash receipt, except that the text

INVOICE is printed on the receipt instead of CASH RECEIPT.

Making an invoice:

Press the Menu button from the screen. Choose

INVOICE.

Choose INVOICE again.

ENTER AMOUNT: Enter the complete amount and press Enter.

Terminal prints out receipts.

Voiding an invoice:

Press the Menu button from the screen. Choose

INVOICE.

Choose VOID INVOICE

ENTER AMOUNT: Enter the complete amount and press Enter.

Terminal prints out receipts.

35 36

5. SPECIAL FUNCTIONS

5.6 Preauthorization

Preauthorization enables to perform a provision for a credit card, which can later be charged or reversed.

5.6.1 New preauthorization

Menu -> Preauthorization -> New pre-auth

Input the reference number if in use, otherwise press enter.

Insert or swipe card

Enter amount and press enter

ENTER PIN: Customer types the PIN-code and presses Enter.

The terminal performs a provision for the credit card, prints out the mer- chant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt. Otherwise, press Cancel.

NOTE Pre-authorizations cannot be done using contactless payment

37

5. SPECIAL FUNCTIONS

5.6.2 Ending the preauthorization

Pre-authorizations can be charged or reversed. The sum of the preauthoriza- tion can also be changed.

Menu -> Preauthorization -> Finalize pre-auth a) Reversal pre-auth

Insert or swipe card

The card number can be typed by pressing the * key, preauthorization ID can be typed by pressing the # key. The preauthorization ID number is found on the receipt.

The terminal asks for the reference number if used. Input the reference num- ber and press enter. If the reference number is used for multiple preauthori- zations, select the correct preauthorization ID. If the preauthorization did not use a reference number, press enter.

If multiple pre-authorizations have been made with the same credit card, select the correct preauthorization ID.

The terminal performs a reversal for the preauthorization

, prints out the merchant’s receipt and asks to print the customer’s receipt.

Press Enter if you wish to print out the customer’s receipt.

Otherwise, press Cancel.

b) Charge pre-auth

Insert or swipe card

The card number can be typed by pressing the * key, preauthorization ID can be typed by pressing the # key. The preauthorization ID is found on the receipt.

The terminal asks for the reference number if used. Input the reference number and press enter. If the reference number is used for multiple preauthorizations, select the correct preauthorization ID. If the preauthorization did not use a reference number, press enter.

If multiple pre-authorizations have been made with the same credit card, select the correct preauthorization ID.

38

5. SPECIAL FUNCTIONS

Amount: The terminal shows the preauthorization’s amount. This can be changed by pressing the yellow-key. Accept the amount by pressing enter.

Amount not changed:

The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter or Cancel.

Amount is greater than pre-auth:

The terminal asks if the payment is done using the same card.

To do this, press enter. If the payment is done with multiple cards press cancel. The terminal asks to insert or swipe card, after which the customer types the PIN-code and presses Enter.

The terminal prints out separate merchant receipts from the pre-auth amount and the extra amount.

The terminal asks to print the customer’s receipt. Press Enter or Cancel.

If the charge has been started by typing the reference number or preauthoriza- tion ID, the whole amount is charged from the same credit card.

Amount is smaller than pre-auth:

The terminal prints out separate merchant receipt’s from the reversed and charged amounts. The terminal asks to print the cu stomer’s receipt. Press

Enter or Cancel.

NOTE

The terminal informs “failed” if there are no pre-authorizations with the card.

5. SPECIAL FUNCTIONS

5.6.3 Free reference

Menu -> Preauthorization -> Free reference

If you wish to use reference numbers with pre-authorizations press Enter.

When references are in use, the terminal asks to type the number during pre-authorizations. The reference number is found on preauthorization re- ceipts at FREE REFERENCE.

You can type numbers, letters and special characters on references.

To type letters or special characters, press the selected key until the correct character appears. To switch from upper to lower case letters, press the arrow up icon from the screen.

1= Q Z .

2= A B C

3= D E F

4= G H I

5= J K L

6= M N O

7= P R S

8= T U V

9= W X Y

0= - space +

*= , ‘ “

#= ! : ; @ = & / \ % $ _

5.7 Multi cashier version

Multi cashier version is activated from the settings menu.

The terminal asks for a cashier number during transactions. Input a number between: 1 - 99.

The cashier number is printed on transaction receipts, and can be used to specify payments from different salespersons.

39 40

6. EXTRA VERSIONS

6.1 Multiuser version

The multiuser version allows several users to take transactions with one ter- minal so that the batches can be sent to various bank accounts. In order to update your terminal to this version, please contact Verifone.

Printing user list

Press Settings, enter and choose Print.

Select Users.

The terminal prints a list of the terminal users. This list shows the user num- bers, receipt texts and merchant numbers.

Multiuser transactions

Enter amount: Type the transaction price and press enter.

User number: Type your user number and press enter.

Please insert or swipe card:

Insert the chip card to the reader or swipe the card.

CREDIT / DEBIT: Choose the payment method.

ENTER PIN: Customer types the PIN-code and presses Enter.

The terminal prints out the receipts.

Multiuser reports

Daily and monthly multiuser reports are similar to normal reports, except that multiuser reports specify every user’s transactions separately.

6. EXTRA VERSIONS

6.2 Product version

Product version allows you to defi products for your terminal. In this version receipts print out details of the sold products. This version can replace receipts from cash registers. In order to update your terminal to this version, please contact Verifone.

Forming VAT-groups

Select Settings, press enter and choose Edit.

Navigate down with the arrow key and select Edit VAT group

The display shows the following: a) Add VAT group b) Edit VAT group c) Remove VAT group a)

Add VAT group

VAT group: Type the groups number (0-99) and press Enter.

VAT%: Type the VAT percent and press Enter.

The display shows the group number and VAT percent.

Accept this group by pressing enter; cancel by the cancel-key.

Add next VAT: If you wish to add a new group, press enter. Otherwise press cancel.

b)

Edit VAT group

VAT group: Type the group number and press Enter.

VAT: Type a new VAT percent and press Enter.

The display shows the group number and VAT percent. Accept this group by pressing enter; cancel by the cancel-key.

Edit next VAT: If you wish to edit another group, press enter. Otherwise press cancel.

41 42

6. EXTRA VERSIONS c)

Remove VAT group

NOTE! You cannot remove a VAT-group if products are defined to the group.

The products must be removed first in these cases.

VAT Group: Type the group number and press enter.

The terminal asks to confirm of the removal of the VAT group. To accept, press enter. Otherwise press cancel.

Delete next VAT: If you wish to remove another group, press enter. Otherwise, press cancel.

Forming product groups

Select Settings, press enter and choose Edit.

Navigate down with the arrow key and select Edit products

The display shows the following: a) Add product b) Edit product c) Remove product a)

Add product

Product id: type the products number (0-99) and press Enter.

Product name: Type the product name and press enter. To get letters, press repeatedly a number key until the correct character is on the screen. To get a lowercase letter, press the icon on the screen.

VAT group: Type the VAT group number and press enter.

Price: Type the price for the product, and enter. If the product does not have a fixed price, type 0. The display shows the product name, VAT group and the price. Accept this by pressing enter; cancel by the cancel-key.

Add next product: If you wish to add another product, press enter. Otherwise, press cancel.

b)

Edit product

Product id: type the products number and press Enter.

Product name: Change the name of the product if needed and press enter.

VAT group: Change the VAT group if needed and pressenter.

Price: Change the price if needed and press enter.

The display shows the product name, VAT group and the price. Accept this by pressing enter; cancel by the cancel-key.

Edit next product: If you wish to edit another product, press enter. Otherwise, press cancel.

43

6. EXTRA VERSIONS c)

Remove product

NOTE! You cannot remove a product that is included in unsent transactions, or if you have not sent the batch.

Product id: Type the products number and press enter.

The display shows the product name, VAT group and the price. Accept the removal by pressing enter; cancel by the cancel-key.

Delete next product: If you wish to remove another product, press enter.

Otherwise, press cancel.

Product and VAT group lists

To print product or VAT group lists, press Settings, enter and choose Print.

VAT groups: select Print VAT groups

Product groups: select Print products

Product transaction

Press the *-key (below 7)

Product id: Type the products number and press enter. Units:

Type the unit amount for this product and press enter.

Price per unit: Type the price for the product and press enter. If the product has a fixed price, thiswill show on the screen. This can be changed if needed. The terminal shows the total unit amount and total price for the transaction. Press enter.

The following options are shown: a) Cash receipt – choose this, if the customer pays in cash.

b) Make a payment? – Choose this, if the customer uses a payment card.

c) Add next product? – Choose this, if you wish to sell multiple products.

The terminal prints out the receipts.

44

6. EXTRA VERSIONS

Reversal of a product transaction

Press Menu and select cash receipt.

Choose Cash receipt void

Add products: press enter and type the product number.

Units: Type the unit amount for this product and press enter.

Price per unit: Type the price for the product and press enter. If the product has a fi price, this will show on the screen. This can be changed if needed. The terminal shows the total unit amount and total price for the transaction. Press enter.

The following options are shown: a) Make a payment? – The terminal prints out the receipt.

b) Add next product? – Choose this, if you wish to reverse multiple products.

The terminal prints out the receipts.

NOTE! If the transaction has been made with a payment card, the reversal must also be done to the card transaction.

Product reports

Report printing:

Press Reports, enter and choose product report. Choose daily report.

The terminal prints out a report that lists the sold products, the amount of products, the total amount of sold products and the different VAT groups of the sales.

Resetting the report:

The terminal gathers transactions to the report until it is been reset. The report can be reset at any time.

Press Reports, enter and choose Product report.

Choose daily report and select reset report.

Choose yes.

The terminal prints out the product report and resets it.

45

7. TROUBLE SHOOTING

7.1 Notifications on the screen

NO SIM CARD = Terminal does not have a SIM-card inside, or the SIM-card is not properly placed.

NO BATTERY = Check that the battery is firmly locked at its place. The termi- nal cannot connect or print receipts without the battery.

BLACKLIST MISSING = Blacklist is missing from the terminal. See instruc- tions for downloading the blacklist

USE MAG CARD = Terminal cannot read the card’s chip. Use the magnetic strip reader.

USE CHIP = Card has an EMV-chip. Use the chip reader.

PIN LOCKED = Pin code of the card in use has been locked. It can be un- locked by contacting the card donor or by using the card on an atm.

APPLICATION LOCKED = Application on the card islocked. The card holder has to contact the card donor.

JÄSENLIIKENUMERO PUUTTUU = Card is not included in terminals card selection. It cannot be used. The terminal also might not have the AID and

BIN-tables. Send the batch from the terminal.

SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = Card in use is not included in the terminals card selection. It cannot be used.

NOT ALLOWED = Card is not permitted to make the transaction. For example manual entry with a Visa Electron is not allowed.

WRONG CARD = Check that the card in use is the correct card for the re- quired transaction.

TRANS NOT FOUND = Transaction is not in the terminals memory, check the receipt number.

MAX LIMIT EXCEEDED = Amount of transaction exceeds the maximum limit of the card in use.

46

7. TROUBLE SHOOTING

WRONG PIN = Customer has typed the wrong PIN-code for the card.

DOWNLOAD NEEDED = Software needs to be downloaded to the terminal.

Contact customer service.

TAMPERING DETECTED = Terminal has suffered a knock or a power surge, which has caused it to go into a security lock mode. Contact customer ser- vice.

7.2 Notifications on the receipt

CONNECTION ERROR = There is a problem with the connection.

BATCH SENDING ERROR = There is a problem with the connection.

PYYTÄMÄÄNNE AINEISTOA EI OLE = Acquirer does not have information ready of the previous batch sending. This is a normal situation after week- ends or bank holidays.

TAPAHTUMATIEDOSTO PUUTTUU = Acquirer does not have information ready of the previous batch sending. This is a normal situation after week- ends or bank holidays.

ERROR FILE NOT EXISTENT = Acquirer does not have information ready of the previous batch sending. This is a normal situation after weekends or bank holidays.

OTA YHTEYS NEUVONTAAN = Contact the acquirer.

7.3 Other exceptions

CONNECTION PROBLEM = Switch the terminal off and on and try to connect again. Check that the SIM-card is properly placed in its slot.

TERMINAL DOES NOT READ CARDS =Switch the terminal off and on and try again. The chip card reader might also be unclean. Clean the reader with a cleaning card and try again.

7. TROUBLE SHOOTING

POWER IS OFF = Switch on the terminal by pressing the Enter-button for a while. The battery might also be empty and require charging.

7.4 Service

NOTE Do not, under any circumstances, try to fix the terminal by yourself. The terminal must be always delivered to the maintenance service.

If you suspect that the terminal is damaged or broken, do the following:

• Pack the terminal firmly, so that it will not be damaged during the delivery.

• Attach a description of the problem and your contact information with the terminal. Attach also a notification if there are transactions in the terminal.

• You do not have to send the cables with the terminal unless you want them tested too.

• Send the terminal by post. The postage is always paid by the sender.

• Service address is:

Verifone Finland Oy/ Huolto

Vantaankoskentie 14

01670 Vantaa

47 48

Corporate Customer Service 020 693 693

(mobile call charge / local network charge)

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