SMART Technologies Board 6000 and 6000 Pro Quick Reference Guide

SMART Board® 6000 series

interactive flat panels

ADMINISTRATOR’S GUIDE

FOR MODELS SPNL-6055, SPNL-6065, SPNL-6065-V2 AND SPNL-6075 smarttech.com/docfeedback/170642

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration .

Keep the following information available in case you need to contact SMART Support.

Serial number:

Date of purchase:

この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよ

う要求されることがあります。

VCCI-A

Licenses

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United

States and other countries.

Trademark notice

SMART Board, SMART kapp iQ, SMART Ink, SMART Notebook, DViT, Pen ID, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners.

Copyright notice

© 2014–2016 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents: www.smarttech.com/patents

08/2016 smarttech.com/kb/170642

Important information

WARNING l

Failure to follow the installation instructions shipped with the interactive flat panel could result in injury and product damage which may not be covered by the warranty.

l

Do not open or disassemble the interactive flat panel. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids the warranty.

l

Do not stand (or allow children to stand) on a chair to touch the surface of the interactive flat panel. Rather, mount the product at the appropriate height.

l

To reduce the risk of fire or electric shock, do not expose the interactive flat panel to rain or moisture.

l

If the interactive flat panel requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original.

l

Ensure that any cables that cross the floor to the interactive flat panel are properly bundled and marked to avoid a trip hazard.

l

Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous voltage points and cause electric shock, fire or product damage which may not be covered by the warranty.

l

Do not place heavy objects on the power cable. Damage to the cable could cause shock, fire or product damage which may not be covered by the warranty.

l

Use only extension cords and outlets that can fully accommodate the interactive flat panel’s polarized plug.

l

Use the power cable provided with the interactive flat panel. If a power cable is not supplied, contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards.

l

If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them.

l

Do not move or mount the interactive flat panel by connecting rope or wire to its handles.

The interactive flat panel is heavy, and failure of the rope, wire or handle could lead to injury.

i smarttech.com/kb/170642

IMPORTANT INFORMATION l

Use only VESA®-approved mounting hardware.

l

Disconnect all of the interactive flat panel’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: o

The power cable or plug is damaged o

Liquid is spilled into the interactive flat panel o

Objects fall into the interactive flat panel o

The interactive flat panel is dropped o

Structural damage, such as cracking, occurs o

The interactive flat panel behaves unexpectedly when you follow operating instructions l

The pens on this product use an adhesive containing nonylphenol ethoxylate, a candidate substance of very high concern under the EU REACH Regulation (EC) 1907/2006.

لﻮﻨﻴﻔﻠﻴﻨﻮﻨ

ﺔﺤﺋﻼﻟ ﺎًﻘﻓو

REACH

ﻰﻠﻋ

ةﺮﻴﺒﻛ

ﻢ

ﻗر

يﻮﺘﺤﺘ

ةرﻮﻄﺨ

ﻲﺒوروﻷا

ﺔﻘﺻﻻ

ﺎﻬﻟ

دﺎﺤﺘﻼﻟ

ةدﺎﻤ

نﻮﻜﻴ

ﺞﺘﻨﻤﻟا

نأ

اﺬﻫ

ﺔﺤﺷﺮﻤ

ﻲﻓ ةدﻮﺟﻮﻤﻟا

ةدﺎﻤ ﻲﻫو

(EC) 1907/2006.

مﻼﻗﻷا مﺪﺨﺘﺴﺘ

،تﻼﻴﺴﻛﻮﺜﻴإ

Las plumas de este producto utilizan un adhesivo que contiene etoxilato de nonilfenol, una sustancia candidata de muy alto riesgo según el Reglamento REACH de la UE

(CE) 1907/2006.

이 제품의 펜은 EU REACH Regulation (EC)

1907/2006에 의해 고위험성우려 후보물질로 지정된

노닐페놀 에톡시레이트가 함유된 접착제를 사용합니

다.

Voor de stiften in dit product wordt gebruik gemaakt van een kleefstof met nonylfenolethoxylaat, een zeerzorgwekkende stof op dekandidaatslijst volgens de

Europese REACH-richtlijn (EG) 1907/2006.

Pera na tomto produktu využívají lepidlo obsahující nonylfenol ethoxylát, což je dle nařízení (ES) REACH

1907/2006 látka vzbuzující mimořádné obavy.

Pennene på dette produkt anvender et klæbemiddel der indeholder nonylphenolethoxylat, et stof der er særligt problematiske under EU REACH forordningen (EF)

1907/2006.

Die Stifte dieses Produkts verwenden einen Klebstoff mit

Nonylphenolethoxylat, einem Stoff der nach Artikel 59 der Verordnung (EG) Nr. 1907/2006 (REACH) auf der

Liste der Stoffe mit einem beträchtlichen Risiko steht.

Pennene som følger med dette produktet bruker et klebestoff som inneholdernonylfenoloksetylat, et stoff det er ytret stor bekymring for iEU REACH Regulation

(EC) 1907/2006.

Pióra na tym produkcie używają kleju zawierającego etoksylan nonylofenolu, substancję z listy kandydackiej wzbudzającą duże obawy na mocy unijnego

Rozporządzenia REACH (WE) 1907/2006.

As canetas neste produto usam um adesivo contendo nonilfenol etoxilado, uma substância candidata que suscita elevada preocupação no âmbito do regulamento EU REACH (EC) 1907/2006.

Οι πένες αυτού του προϊόντος χρησιμοποιούν μια

κολλητική ουσία που περιέχει αιθοξυλιω μένη

εννεϋλοφ αινόλη, μια υποψ ήφ ια ουσία που προκαλεί

πολύ μεγάλη ανησυχία σύμφ ω να με τον Κανονισμό

REACH της ΕΕ (ΕΚ) 1907/2006.

Los rotuladores de este producto emplean un adhesivo que contiene etoxilato de nonilfenol, una sustancia candidata de gran preocupación según la regulación

REACH de la UE (CE) 1907/2006.

В пишущих ручка х да нного изде лия исполь зуе тся кле й, соде ржа щий оксиэтилирова нный нонилф е нол

―ка ндида т на включе ние в списки особо опа сных ве ще ств в соотве тствии с Ре гла ме нтом ЕС относите ль но пра вил ре гистра ции, оце нки, са нкционирова ния и огра ниче ния исполь зова ния химиче ских ве ще ств (REACH) 1907/2006.

ii smarttech.com/kb/170642

IMPORTANT INFORMATION

Tämän tuotteen kynissä on liimaa, joka sisältää nonyylifenolietoksylaattia, joka on erityinen huolenaihe

EU REACH-asetuksen (EY) 1907/2006 mukaan.

Les crayons de ce produit utilisent un adhésif contenant des éthoxylates de nonylphénol, substance extrêmement préoccupante en vertu du règlement

REACH de l'UE (CE) 1907/2006.

Ezen a terméken a tollak egy nonil-fenol-etoxilátot tartalmazó ragasztót használnak. Ez az anyag az

1907/2006/EK REACH-rendelet értelmében különös aggodalomra okot adó.

Le penne di questo prodotto utilizzano un adesivo contenente etossilato di nonilfenolo, una sostanza candidata estremamente problematica ai sensi del regolamento REACH dell'UE (CE) 1907/2006.

この製品のペンには、EUのREACH規則（EC）No

1907/2006で定められている高懸念物質候補であるノ

ニルフェノールエトキシレートを含む接着剤が使用

されています。

Pisala na tem izdelku uporabljajo lepilo, ki vsebuje nonilfenol etoksilat, ki se uvršča med snovi, ki morda vzbujajo zelo veliko skrb v skladu z Uredbo EU (ES)

1907/2006 REACH.

De inkluderade pennorna för denna produkt använder ett bindemedel som innehållernonylfenoletoxylat, som

är föremål för bekymmer enligt EU REACH förordning

(EG) 1907/2006.

Bu üründeki kalemler, AB REACH Yönetmeliği(EC)

1907/2006 uyarınca son derece endişe uyandıran madde adayı nonilfenol etoksilat içeren bir yapıştırıcıyı kullanmaktadır.

本产品所用之墨笔采用之黏胶含有壬基酚聚氧乙烯醚

（nonylphenol ethoxylate），根据欧盟REACH法规

（EC）1907/2006，此化学物为极受关切化学物名单上

之候选化学物之一。

本產品所用之墨筆採用之黏膠含有壬基酚聚氧乙烯醚

(nonylphenol ethoxylate)，根據歐盟 REACH 法規 (EC)

1907/2006，此化學物為極受關切化學物名單上之候選

化學物之一。

CAUTION l

Before you clean the interactive flat panel’s screen, shut down or disconnect the computer.

Otherwise, you may scramble the desktop icons or inadvertently activate applications when you wipe the screen.

l

Avoid setting up and using the interactive flat panel in an area with excessive levels of dust, humidity and smoke.

l

Dust buildup on the camera windows and reflective tape will degrade touch performance.

SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly.

l

Make sure an electrical socket is near the interactive flat panel and remains easily accessible during use.

l

The interactive flat panel should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line.” (IEC 60950:1999)

Contact qualified personnel if you’re uncertain of the type of power system available where you’re installing the interactive flat panel.

iii smarttech.com/kb/170642

IMPORTANT INFORMATION l

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.

l

You must connect the USB cable that came with the interactive flat panel to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or

UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the interactive flat panel.

IMPORTANT l

The following are the maximum power requirements for the interactive flat panel (including the power requirements for the accessory slot):

Model

SPNL-6055

SPNL-6065

SPNL-6065-V2

SPNL-6075

Power requirements

90V to 240V AC, 50 Hz to 60 Hz, 130 W

100V to 240V AC, 50 Hz to 60 Hz, 200 W

100V to 240V AC, 50 Hz to 60 Hz, 189 W

100V to 240V AC, 50 Hz to 60 Hz, 315 W l

For additional requirements and other information, refer to the interactive flat panel’s

specifications (see Resources for decision makers on page 10).

iv smarttech.com/kb/170642

Contents

Important information

Chapter 1: Welcome

About this guide

About the interactive flat panel

About SMART software

Resources for administrators

Resources for others

Chapter 2: Mounting the interactive flat panel

Before mounting the interactive flat panel

Mounting the interactive flat panel vertically

Mounting multiple interactive flat panels

Choosing a location

Choosing a height

Chapter 3: Connecting power and devices

SMART Board 6055 and 6065 connector panel

SMART Board 6065-V2 and 6075 connector panel

Connecting power

Connecting the room computer

Connecting cables for guest laptops

Connecting external speakers

Chapter 4: Setting up the interactive flat panel and room computer

Turning on the interactive flat panel and room computer for the first time

Installing SMART Notebook software

Running the SMART Connection Wizard

Switching between input sources

Displaying multiple input sources

Chapter 5: Maintaining the interactive flat panel

Resetting the interactive flat panel

Updating firmware and software

Using SMART Settings

Cleaning and maintaining the interactive flat panel

Removing and transporting the interactive flat panel

v smarttech.com/kb/170642

13

13

15

15

15

16

1

10

10

1

2

9

17

17

18

19

20

20

21

27

27

28

29

32

35

23

23

24

24

25

25

i

CONTENTS

Chapter 6: Troubleshooting

Chapter 6: Basic troubleshooting

Resolving issues with the interactive flat panel

Using SMART software to resolve issues

Appendix A: Using the on-screen display menu

Changing settings in the on-screen display menu

SMART Board 6055 and 6065 on-screen display menu

SMART Board 6065-G2 and 6075 on-screen display menu

Appendix B: Remotely managing the interactive flat panel

Connecting a computer to the interactive flat panel

Configuring the computer’s serial interface settings

Power modes

Commands and responses

SMART Board 6055 and 6065 command inventory

SMART Board 6065-V2 and 6075 command inventory

Appendix C: Hardware environmental compliance

Waste Electrical and Electronic Equipment (WEEE)

More information

Index

55

55

56

57

57

59

65

45

46

46

50

75

75

75

77

37

38

38

42

vi smarttech.com/kb/170642

Chapter 1:

Chapter 1

Welcome

About this guide


Models

Specifications

Features

Components

Screen

Cameras and reflective tape channel

Front control panel

Pens with erasers

Presence detection sensor

Speakers

USB receptacle

Accessory slot



SMART Notebook software installation documentation

Training

Support center and knowledge base


Resources for decision makers

Resources for installers

Resources for users

This chapter introduces SMART Board® 6000 series interactive flat panels and this guide.

About this guide

This guide explains how to set up and maintain a SMART Board 6000 series interactive flat panel. It includes the following information: l

How to mount the interactive flat panel l

How to connect power and devices l

How to set up the interactive flat panel

1 smarttech.com/kb/170642

10

10

10

10

10

8

9

9

10

11

11

5

6

7

8

8

3

4

5

2

2

1

2

CHAPTER 1

WELCOME l

How to maintain the interactive flat panel for years of use l

How to troubleshoot issues with the interactive flat panel

In addition, this guide includes information on the interactive flat panel’s remote management support and on-screen display menu.

This guide is intended for individuals who install and maintain interactive flat panels in their organizations. Other documentation and resources are available for individuals who use interactive flat panels.


The SMART Board 6000 series interactive flat panel features SMART’s proprietary DViT® (Digital

Vision Touch) technology on an LCD screen with e-LED backlight.

Models

Four models of SMART Board 6000 series interactive flat panel are available: l

SMART Board 6055 interactive flat panel (SPNL-6055) l

SMART Board 6065 interactive flat panel (SPNL-6065) l

SMART Board 6065-V2 interactive flat panel (SPNL-6065-V2) l

SMART Board 6075 interactive flat panel (SPNL-6075)

Differences among these models are noted in this guide.

Specifications

Refer to the interactive flat panel’s specifications for detailed technical information, including product dimensions and weights.


CHAPTER 1

WELCOME

Features

The interactive flat panel includes the following features:

Feature

Touch support

Writing and drawing support

Audio support

Description

You can do everything on the interactive flat panel that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the interactive flat panel’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.

The interactive flat panel’s support for at least four simultaneous touches enables you and other users to interact with objects on the screen at the same time.

You can write over any application in digital ink using one of the supplied pens, and then erase the digital ink using your palm or the eraser on the pen.

You and another writer can write or draw digital ink on the screen at the same time. The Pen ID™ feature enables you to assign different ink appearances to each pen.

The interactive flat panel includes integrated speakers for presenting audio from connected input sources.

The interactive flat panel is available with SMART kapp iQ™ functionality. You can share whiteboard sessions with others using your mobile device. Others can contribute to the whiteboard session from their computers or mobile devices.


CHAPTER 1

WELCOME

Components

The interactive flat panel consists of the following components:

3

4

1

2

No.

Pictured

Name

Screen

Cameras

Reflective tape channel

Front control panel

8

9

10

11

5

6

Pen with eraser (×2)

Presence detection sensor

Not pictured

7 Speakers

Connector panel

Menu control panel

USB receptacle

Accessory slot


More information

Page 5

Page 5

Page 5

Page 6

Page 7

Page 8

Page 8

Page 17

Page 45

Page 8

Page 9

CHAPTER 1

WELCOME

Screen

The screen sizes vary by model:

Model

SPNL-6055

SPNL-6065

SPNL-6065-V2

SPNL-6075

Diagonal

54 1/2" (138.4 cm)

64 1/2" (163.9 cm)

64 1/2" (163.9 cm)

75" (190.5 cm)

Width

47 5/8" (121 cm)

56 1/4" (142.8 cm)

56 1/4" (142.8 cm)

65" (165.2 cm)

Height

26 3/4" (68 cm)

31 5/8" (80.4 cm)

31 5/8" (80.4 cm)

38 5/8" (93 cm)

Aspect ratio

16:9

16:9

16:9

16:9

For information on cleaning the screen, see Cleaning the screen on page 33.

Cameras and reflective tape channel

Cameras in the corners of the screen track finger and pen positions across the display. The screen is bordered by a channel that contains reflective tape.

For information on cleaning the camera windows and reflective tape, see Cleaning the camera

windows and reflective tape on page 33.

CAUTION l

Keep the reflective tape dry.

l

Do not remove or damage the reflective tape.

IMPORTANT l

Do not attach adhesive notes or other items to the screen because they will interfere with the cameras.

l

Do not place anything in the reflective tape channel because it will interfere with the cameras.


CHAPTER 1

WELCOME

Front control panel

The front control panel contains the Standby, Input Select, Mute and volume control buttons.

4

5

2

3

No.

1

Name

Standby button

1

Input Select button

2

Mute button

3

Volume decrease

Volume increase

IMPORTANT

If there is a film over the front control panel, remove it before using the front control panel.

In normal operation, all buttons are white.

The Standby button also functions as an indicator light:

Indicator light

Solid white

Off

Status

Normal operation

Not receiving power

Troubleshooting

[N/A]

Confirm the interactive flat panel’s power cable is connected to the power outlet

(see page 19).

Flick the power switch to the ON (I)

position (see page 23).

1

Press and hold to reset the interactive flat panel

2 Change the input source to OPS/HDMI for the kapp iQ experience.

3 Press and hold to freeze and unfreeze the screen (SMART Board 6065-V2 and 6075 interactive flat panels only)


CHAPTER 1

WELCOME

Indicator light

Solid amber

Slowly flashing amber

Flashing amber

Slowly flashing white

Status

DPMS (power management) mode

Standby mode

No USB connection from the connected computer

SMART Board service not running on the connected computer

Troubleshooting

Press the Standby button to exit

DPMS mode.

Connect an input source.

Press the Standby button to exit

Standby mode.

If presence detection is enabled, move in range of the presence detection sensor

(see page 49).

If wake-to-touch is enabled, touch the

screen (see page 51).

Verify the connections to the room

computer (see page 20).

Switch to the room computer’s input

source (see page 25).

Ensure that SMART Product Drivers is installed and that the SMART Board service is running.

4

Pens with erasers

The interactive flat panel comes with two pens with erasers attached.

The interactive flat panel’s bottom frame includes magnetic holders for the pens. Removing a pen from the holders activates it, and you can use it to draw or erase digital ink.

CAUTION

When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged.

4 This only applies when a computer is connected to the interactive flat panel’s computer connectors.


CHAPTER 1

WELCOME

Presence detection sensor

The interactive flat panel has a presence detection sensor on its bottom frame that can detect people up to 16' (5 m) away when the interactive flat panel is in

Standby mode.

When the sensor detects people in the room, the interactive flat panel turns on.

Touching the screen activates the interactive flat panel. If the room is empty for a specified period, the interactive flat panel returns to Standby mode.

NOTES l

See Cleaning the presence detection sensor on page 34 for more information.

l

Presence detection settings can be changed with the on-screen display menu. For more

information, see Proximity on page 49.

Speakers

The interactive flat panel includes two 10 W integrated side-firing speakers.

You can connect external speakers if desired (see Connecting external speakers on page 21).

USB receptacle

You can connect a USB drive or device to the USB Type-A receptacle on the bottom-left corner of the interactive flat panel, and then open and save files to the

USB devices.


CHAPTER 1

WELCOME

Accessory slot

You can install the AM30 appliance in the accessory slot located on the back of the interactive flat panel to take advantage of SMART kapp iQ functionality and access SMART education software and third-party applications.

OR

You can install a mini-computer that meets the requirements defined in the specifications.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.

To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.


To take full advantage of the SMART Board 6000 series interactive flat panel’s features, install the following SMART software on computers connected to the interactive flat panel. Go to

SMART Downloads

( smarttech.com/en/Home+Page/Support/Browse+Support/Download+Software ).

Software

SMART Product Drivers

SMART Ink™

SMART Notebook® collaborative learning software

Description

SMART Product Drivers enables connected computers to detect input from the interactive flat panel.

SMART Ink enables you to write and draw in digital ink over applications, files, folders, websites and any other open window on your computer. When you write outside the open windows on your computer, a SMART Ink Note appears, and you can write inside the note.

When you open an application that has its own ink tools, you can use the application’s ink tools to write in the content.

SMART Notebook software is designed for use with the interactive flat panel during classroom instruction.


CHAPTER 1

WELCOME


In addition to this guide, SMART provides a variety of other resources for administrators.

SMART Notebook software installation documentation

The interactive flat panel comes with a license for SMART Notebook software and a one-year subscription to the SMART Notebook Advantage software maintenance plan.

To install SMART Notebook software, refer to the system administrator’s guide for your computer’s operating system.

Operating system

Windows

OS X

Guide smarttech.com/kb/170902 smarttech.com/kb/170901

Training

The SMART training website ( smarttech.com/training ) includes an extensive library of training resources you can consult as you learn how to set up and maintain the interactive flat panel.

Support center and knowledge base

The Support center ( smarttech.com/support ) contains a library of documents, including this guide, and a knowledge base that you can search when troubleshooting issues.


SMART provides resources for decision makers, installers and users as well as administrators.

Resources for decision makers

Decision makers can refer to the specifications for detailed information about the interactive flat panels.

Model

SPNL-6055

SPNL-6065

SPNL-6065-V2

SPNL-6075

Specifications smarttech.com/kb/170817 smarttech.com/kb/170640 smarttech.com/kb/171096 smarttech.com/kb/171011


CHAPTER 1

WELCOME

Resources for installers

Installers can refer to the installation instructions included with the interactive flat panel when installing the product. PDF versions of these installation instructions are available for download.

Model

SPNL-6055

SPNL-6065

SPNL-6065-V2

SPNL-6075

Specifications smarttech.com/kb/170641 smarttech.com/kb/171107 smarttech.com/kb/170996

Installers should also refer to Considerations for non-standard installations

( smarttech.com/kb/171035 ).

Resources for users

Users can refer to the SMART Notebook software Help for information about using the software with the interactive flat panel. To open the Help, users can select Help > Contents in the

SMART Notebook software window.


Chapter 2:

Chapter 2

Mounting the interactive flat panel




Choosing a location

Choosing a height

13

15

15

15

16

Mounting the SMART Board 6000 series interactive flat panel requires a team of professional installers.

The following information is for installers. Installers should read this information along with the installation instructions included with the interactive flat panel before they mount the interactive flat panel.

WARNING

Improper mounting of the interactive flat panel can result in injury and product damage.


Remember the following before mounting the interactive flat panel: l

Review the environmental requirements in the interactive flat panel’s specifications.

l

Save all product packaging so that it’s available if you need to transport the interactive flat panel. If the original packaging isn’t available, you can purchase new packaging from your authorized SMART reseller ( smarttech.com/where ).


CHAPTER 2

MOUNTING THE INTERACTIVE FLAT PANEL l

Refer to local building codes to ensure the wall can support the weight of the interactive flat panel (specified in the following table) and mounting equipment.

Model

SPNL-6055

SPNL-6065

SPNL-6065-V2

SPNL-6075

Weight

104 lb. (47.4 kg)

135 lb. 6 oz. (61.4 kg)

134 lb. (60.9 kg)

185 lb. (84 kg) l

Use a standard VESA mounting plate (not included) to mount the interactive flat panel on a wall.

l

Use M8 screws to fasten the wall bracket.

Screw length

Fasten force

20 mm + x mm < M8 < 45 mm + x mm where x is the combined thickness of the wall bracket and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the screws.

NOTE

SMART recommends M8 × 30 mm mounting screws for standard installations where the total wall mount bracket and washer thickness is less than 7 mm.

l

Because the receptacles might not be easily accessible after the installers mount the interactive flat panel, consider connecting cables for power, room computer and other

devices while the interactive flat panel is still in its packaging (see Chapter 3: Connecting

power and devices on page 17).

l

Before turning on the interactive flat panel for the first time, clean the camera windows and

reflective tape following the instructions in Cleaning the camera windows and reflective tape on page 33.


CHAPTER 2

MOUNTING THE INTERACTIVE FLAT PANEL


The interactive flat panel is designed for vertical mounting (90° relative to the floor plus or minus 5° for tolerance). SMART doesn’t support mounting the interactive flat panel at other angles.


SMART recommends that you mount no more than three interactive flat panels side by side.

If you mount multiple interactive flat panels side by side, install them as shown in the following diagram. This ensures the interactive flat panels’ cameras don’t interfere with each other.

Choosing a location

Consider the following when choosing a location for the interactive flat panel: l

Do not install the interactive flat panel in a location where a door or gate could hit it.

l

Do not install the interactive flat panel in an area where it will be subjected to strong vibrations or dust.

l

Choose a location that’s far from bright light sources, such as windows and strong overhead lighting. Infrared (IR) lighting can cause issues with the performance of the cameras and can lead to unintentional or missed touches.

l

Do not install the interactive flat panel near where the mains power supply enters the building.


CHAPTER 2

MOUNTING THE INTERACTIVE FLAT PANEL l

Ensure adequate ventilation or provide air conditioning around the interactive flat panel so that heat can flow away from the unit and the mounting equipment.

l

If you mount the interactive flat panel in a recessed area, leave at least 4" (10 cm) of space between the interactive flat panel and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the interactive flat panel.

SMART recommends mounting the interactive flat panel so that its top is 6' 5" (1.9 m) from the floor.


Chapter 3:

Chapter 3

Connecting power and devices



Connecting power




After mounting the SMART Board 6000 series interactive flat panel but before setting it up, you need to connect it to power, the room computer and other devices.


The following diagram and table present the connectors on SMART Board 6055 and 6065 interactive flat panels:

17

18

19

20

20

21

3

4

No.

1

2

Connector

RS-232

USB Micro-A

Stereo 3.5 mm

USB Type-B

Connects to

Room control system

[N/A]

External speakers

Room computer (touch)

Notes

See page 55.

This connector is a service port.

See page 21.

See page 20.


CHAPTER 3

CONNECTING POWER AND DEVICES

No.

5

Connector

HDMI®

Connects to

Room computer (video)

Notes

The HDMI cable should be HDMI

1.4 compliant and no longer than

16' 5" (5 m).

See page 20 for more

information.


The following diagram and table present the connectors on SMART Board 6065-V2 and 6075 interactive flat panels:

5

6

No.

3

4

1

2

Connector

USB Micro-A

RS-232

Stereo 3.5 mm

USB Type-B

DisplayPort

USB Type-B

Connects to

[N/A]

Room control system

External speakers

Guest laptop (touch)

Guest laptop (video)

Guest laptop (touch)

Notes

This connector is a service port.

See page 55.

See page 21.


information.


information.


information.


CHAPTER 3


No.

7

Connector

HDMI

8

9

USB Type-B

HDMI

Connects to

Guest laptop (video)

Room computer (touch)

Room computer (video)

Notes



16' 5" (5 m).


information.

See page 20.



16' 5" (5 m).


information.

Connecting power

Connect the supplied power cable from the AC power inlet on the bottom of the interactive flat panel to a power outlet.

NOTE

Refer to the interactive flat panel’s specifications for power requirements and power

consumption information (see Resources for decision makers on page 10).


CHAPTER 3



SMART recommends connecting the room computer to the connectors indicated in the diagram using USB and HDMI cables.

SPNL-6055

SPNL-6065

SPNL-6065-V2

SPNL-6075


SMART Board 6065-V2 and 6075 interactive flat panels include two additional sets of computer connectors. You can install cables that enable users to connect guest laptops to a SMART Board 6065-V2 or

6075 interactive flat panel from another location in the room, such as on a conference table. By installing these cables, you make use of these additional connectors, which might not be accessible when the interactive flat panel is wall-mounted.

Connect USB and HDMI or DisplayPort cables to the additional connectors. You can then run the cables across floors or behind walls to the conference table.

WARNING

Ensure that any cables that cross the floor to the interactive flat panel are properly bundled and marked to avoid a trip hazard.


CHAPTER 3



The interactive flat panel includes two 10 W speakers. However, you can connect external active speakers using the stereo 3.5 mm connector.

SPNL-6055

SPNL-6065

SPNL-6065-V2

SPNL-6075


Chapter 4:

Chapter 4

Setting up the interactive flat panel and room computer






23

24

24

25

25

After mounting the SMART Board 6000 series interactive flat panel (see Chapter 2: Mounting the

interactive flat panel on page 13) and connecting it and the room computer (see Chapter 3:

Connecting power and devices on page 17), you can turn on and set up both devices.


Turn on the interactive flat panel and room computer after mounting the interactive flat panel and connecting it to the room computer.

To turn on the interactive flat panel and room computer for the first time

1. Turn on the room computer.

2. Turn on the interactive flat panel by flicking the power switch beside the AC power inlet to the

ON (I) position.


CHAPTER 4

SETTING UP THE INTERACTIVE FLAT PANEL AND ROOM COMPUTER


Download and install SMART Notebook software on the room computer to take full advantage of the interactive flat panel’s features.

For more information, refer to the system administrator’s guide for your operating system (see

SMART Notebook software installation documentation on page 10).

TIP

Your interactive flat panel includes one license of SMART Notebook software, which you can install on the room computer. You can purchase additional licenses to install on guest laptops.

For more information, see smarttech.com/notebook .


After installing SMART Notebook software, run the SMART Connection Wizard to calibrate and orient the interactive flat panel.

IMPORTANT

You must calibrate the interactive flat panel before using it.

To run the SMART Connection Wizard

1. Connect a keyboard and mouse to the room computer.

2. Access the SMART Connection Wizard by opening SMART Settings (see Opening SMART

Settings on page 29).

3. Click Connection Wizard.

The SMART Connection Wizard appears.

4. Select the interactive flat panel from the list of connected SMART interactive products, and then click Next.

5. Select Product is being set up for the first time, and then click Next.

6. Follow the on-screen instructions to calibrate and orient the interactive flat panel for the first time.


CHAPTER 4

SETTING UP THE INTERACTIVE FLAT PANEL AND ROOM COMPUTER


You can switch between input sources at any time by pressing the Input Select button front control panel:

Option

HDMI1

HDMI2

DisplayPort on the

Input source

Room computer

Optional guest laptop (SMART Board 6065-V2 and 6075 interactive flat panels only)

Optional guest laptop (SMART Board 6065-V2 and 6075 interactive flat panels only)


You can display up to four input sources on a SMART Board 6065-V2 or 6075 interactive flat panel

using the on-screen display menu (see Multi-Window menu options on page 52).

If you use this feature, be aware that SMART doesn’t support touch while multiple input sources are displayed on the interactive flat panel.


Chapter 5:

Chapter 5

Maintaining the interactive flat panel



Updating firmware

Updating SMART Notebook software


Opening SMART Settings

Orienting the interactive flat panel

Calibrating the interactive flat panel


Checking the interactive flat panel installation

Cleaning the screen

Cleaning the camera windows and reflective tape

Cleaning the presence detection sensor

Maintaining ventilation

Preventing condensation

Maintaining pens


Removing the interactive flat panel

Transporting the interactive flat panel

This chapter describes common maintenance procedures for the interactive flat panel.


You can reset the SMART Board 6000 series interactive flat panel using the front control panel.

To reset the interactive flat panel

1. Press the Standby button on the front control panel.

A message appears on the screen, prompting you to either press the button again to enter

Standby mode or press and hold the button to reset the interactive flat panel.


33

34

34

32

32

33

35

35

27

28

28

29

29

29

30

31

35

35

36

CHAPTER 5

MAINTAINING THE INTERACTIVE FLAT PANEL

2. Press and hold the Standby button until the screen turns black.

The interactive flat panel resets, and then your computer’s logon screen or desktop appears on the interactive flat panel.


SMART periodically releases updates to the SMART Board 6000 series interactive flat panel’s firmware as well as to SMART software. Install these updates for the best experience.

Updating firmware

The interactive flat panel uses firmware on its processor. Updates to SMART software could include a firmware update in the form of a downloaded firmware executable file. When the interactive flat panel detects this executable file, you’re prompted to run the file to update the firmware.

CAUTION l

Only a system administrator should update interactive flat panel firmware.

l

Only one interactive flat panel can be connected to the computer during the firmware update.

l

Do not disconnect the interactive flat panel from your computer during the firmware update.

l

Do not touch the interactive flat panel screen or input button during the firmware update.

l

Do not turn off your computer or the interactive flat panel during the firmware update.

To update firmware

1. Make sure the interactive flat panel is connected to a computer on which you’ve downloaded the firmware update.

2. Browse to and start the firmware updater at the following location:

Operating system

Windows (32-bit)

Windows (64-bit)

OS X

Location

C:\Program Files\SMART Technologies\SMART Product Drivers\

SMARTFirmwareUpdater.exe

C:\Program Files (x86)\SMART Technologies\SMART Product

Drivers\

SMARTFirmwareUpdater.exe

/Applications/SMART Technologies/SMART

Tools/SMARTFirmwareUpdater.app


CHAPTER 5


3. Follow the on-screen instructions using the computer’s mouse and keyboard. Don’t touch the interactive flat panel screen.

4. Select the check box for the SMART product you want to update, and then click Next.

A progress bar appears.

5. When the installation is complete, calibrate the interactive flat panel (see Calibrating the

interactive flat panel on page 31).

Updating SMART Notebook software

SMART Product Update (SPU) is included in SMART Notebook software. SPU periodically checks for updates to SMART Notebook software and other SMART software posted on the SMART website. You can configure SPU to prompt users to install updates or to install updates automatically.

For more information, refer to the system administrator’s guide for your computer’s operating

system (see SMART Notebook software installation documentation on page 10).

NOTES l

If you didn’t install SPU, you can download updates to SMART Notebook software and other

SMART software from smarttech.com/downloads .

l

Even if you installed SPU, you should visit smarttech.com

from time to time to learn about major new releases of SMART Notebook software and other SMART software.


Use SMART Settings to configure the SMART software on computers connected to the

SMART Board 6000 series interactive flat panel.

Opening SMART Settings

To open SMART Settings on Windows 7 operating system

Select Start > All Programs > SMART Technologies > SMART Tools > SMART Settings.

SMART Settings appears.


CHAPTER 5



1. Open the Apps screen.

2. Select SMART Technologies > SMART Settings.



1. Select Start > All apps.

2. Select SMART Technologies > SMART Settings.


To open SMART Settings on OS X operating system software

1. Press the SMART Board icon on the Mac menu bar.

2. Press SMART Settings.


Orienting the interactive flat panel

If the interactive flat panel is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the interactive flat panel.

NOTE

You can use your finger or a pen to orient the interactive flat panel.

To orient the interactive flat panel when connected to a computer

1. Open SMART Settings (see Opening SMART Settings on the previous page).

2. Press Orient.

3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point.

IMPORTANT

Hold the pen at a right angle to the screen.


CHAPTER 5


4. Continue until you’ve pressed all the targets.

The orientation window closes.

5. If orientation doesn’t correct inaccurate touch, calibrate the interactive flat panel (see

Calibrating the interactive flat panel below).

Calibrating the interactive flat panel

Digital cameras in the corners of the interactive flat panel track the position of the pens, eraser and your finger on the interactive surface, and then send the information to the SMART software on connected computers, which interprets this information as mouse clicks, digital ink or an eraser in the appropriate location. Calibration determines the position and angles of the cameras to accurately identify the location of touches on the interactive flat panel.

IMPORTANT

If an error message appears while you calibrate the interactive flat panel, contact SMART

Support ( smarttech.com/contactsupport ).

To calibrate the interactive flat panel when connected to a computer

1. Open SMART Settings (see Opening SMART Settings on page 29).

2. Press SMART Hardware Settings.

3. If more than one SMART product is connected to your computer, select the interactive flat panel.

4. Select Advanced Settings from the drop-down list.

5. Press Calibrate, and then follow the on-screen instructions.

The calibration screen appears. This can take a few moments.

6. Press the red target with the tip of a pen. Hold the tip at the center of the target until the target turns green, and then lift the pen.

The target moves to the next location.

NOTE

You can calibrate a target again by pressing the LEFT ARROW key on your keyboard.


CHAPTER 5


7. Continue pressing targets until the second calibration screen and a grid appears.

An example appears briefly to demonstrate how to draw across the screen to calibrate the interactive surface.

8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you complete each square, the square becomes green.

9. When all the squares are green, a progress bar appears.

When the progress bar is full, the interactive flat panel displays the message

Calibration successful.

IMPORTANT

Wait until the calibration screen indicates that the interactive flat panel is operating correctly before proceeding.

10. Orient the interactive flat panel (see Orienting the interactive flat panel on page 30).


With proper cleaning and maintenance, the SMART Board 6000 series interactive flat panel will provide years of use.

Checking the interactive flat panel installation

Inspect the interactive flat panel installation frequently to ensure that it remains securely installed.

l

Check the mounting location for signs of damage or weakness that can occur over time.

l

Check for loose screws, gaps, distortions or other issues that could occur with the mounting hardware.

If you find an issue, contact a professional installer.


CHAPTER 5


Cleaning the screen

Follow these instructions to clean the interactive flat panel screen without damaging its anti-glare coating or other product components.

CAUTION l

Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l

Do not rub the screen with a dense or rough material.

l

Do not apply pressure to the screen.

l

Do not use cleaning solution or glass cleaner on the interactive flat panel screen, because they can deteriorate or discolor the screen.

l

Avoid touching the reflective tape between the screen and the frame, and ensure that this strip stays dry. Damage to this strip affects touch interactivity.

To clean the screen

1. Turn off any connected computers.

2. Press the Standby button on the front control panel twice.

3. Turn the interactive flat panel off by flicking the power switch beside the AC power inlet.

4. Wipe the screen with a lint-free, non-abrasive cloth.

Cleaning the camera windows and reflective tape

The interactive flat panel’s DViT technology uses four cameras in the corners of the frame and the reflective material between the screen and the frame. Dust buildup on the camera windows or reflective tape can impair touch performance.

Inspect these areas regularly for dust, and clean them if any obvious buildup has occurred.

CAUTION l

Dust buildup on the camera windows and reflective tape will degrade touch performance.

SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly.

l

Do not use compressed air to clean the camera windows or borders.

l

Do not use water, chemicals or cleaning agents.


CHAPTER 5

MAINTAINING THE INTERACTIVE FLAT PANEL l

Applying too much pressure when cleaning the tape or cameras can damage the tape and cause performance issues or errors.

To clean the camera windows and reflective tape

1. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the reflective tape along the top of the interactive flat panel screen.

2. Gently wipe the reflective tape along the sides of the interactive flat panel screen.

3. Gently wipe the camera windows in the bottom corners and the reflective strip across the bottom of the interactive flat panel screen.

Cleaning the presence detection sensor

The interactive flat panel has a presence detection sensor on its bottom frame.

Inspect the sensor regularly for dust and gently wipe it using a clean lint-free cloth if buildup has occurred.

CAUTION

Do not use compressed air, water, chemical agents or cleaning agents to clean the sensor.

Maintaining ventilation

The interactive flat panel requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.

l

Clean accessible ventilation holes monthly with a dry cloth.

l

Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. You might have to remove the interactive flat panel from the wall. For more

information on removing the interactive flat panel, see Removing and transporting the

interactive flat panel on the facing page.

CAUTION

Avoid setting up or using the interactive flat panel in an area with excessive levels of dust, humidity or smoke.


CHAPTER 5


Preventing condensation

The interactive flat panel screen contains layers of glass that can collect condensation, especially in the following conditions: l

Temperature extremes with high humidity l

Rapid changes in humidity, which can occur when you operate the product near water (such as a pool, kettle or air conditioner ventilator) l

Direct exposure to sunlight

To evaporate condensation from the interactive flat panel

1. Remove the humidity source from the interactive flat panel, if possible.

2. Turn off the interactive flat panel.

3. Remove any moisture from the interactive flat panel with a smooth, dry cloth.

4. Leave the interactive flat panel turned off for 48 hours.

Maintaining pens

To prevent damage to the interactive flat panel’s anti-glare coating, replace a pen if its nib becomes worn. You can purchase replacement pens from the Store for SMART Parts

(see smarttech.com/Support/PartsStore ).


On occasion, you might need to remove the SMART Board 6000 series interactive flat panel from its current location and transport it to another location.

Removing the interactive flat panel

To remove the interactive flat panel safely, use two or more professional installers.

WARNING l

Do not attempt to move the interactive flat panel by yourself. The interactive flat panel is very heavy.

l

Do not move the interactive flat panel by connecting a rope or wire to the handles on the back. The interactive flat panel can fall and cause injury and product damage.


CHAPTER 5


IMPORTANT

Follow the instructions included with the floor stand or mounting hardware.

To remove the interactive flat panel

1. Turn off any connected computers.

2. Press the Standby button on the interactive flat panel’s front control panel twice.

3. Turn off the interactive flat panel by flicking the power switch beside the AC power inlet.

4. Remove all accessible cables and connectors.

5. Remove any modules from the accessory slot.

6. Lift the interactive flat panel from its mounting location.

WARNING

Do not place the interactive flat panel on a sloping or unstable cart, stand or table, because the interactive flat panel could fall, resulting in injury and severe product damage.

CAUTION

Do not leave the interactive flat panel face up, face down or upside down for an extended period, because it could cause permanent damage to the screen.

7. Remove the mounting brackets.

Transporting the interactive flat panel

Save your original packaging so that you can repack the interactive flat panel with as much of the original packaging as possible. This packaging was designed to provide the best possible protection against shock and vibration. If the original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller ( smarttech.com/where ).

CAUTION

Transport the interactive flat panel only in original or replaced packaging. Transporting the interactive flat panel without correct packaging can lead to product damage and voids the warranty.


Chapter 6:

Chapter 6

Troubleshooting


Chapter 6:

CHAPTER 6

TROUBLESHOOTING

Basic troubleshooting


Using the indicator light to resolve common issues

Resolving presence detection issues

Resolving image issues

Resolving touch issues

Resolving connected computer issues

Locating the interactive flat panel serial number


Using the SMART Connection Wizard

Using SMART Diagnostics

This chapter helps you solve issues that can occur with the interactive flat panel.


To resolve issues with the SMART Board 6000 series interactive flat panel, review the following information. If the issues persist or aren’t covered in the following information, contact SMART

Support ( smarttech.com/contactsupport ).

Using the indicator light to resolve common issues

The Standby button on the front control panel also functions as an indicator light. You can use the indicator light to resolve common issues with the interactive flat panel. For more information, see

Front control panel on page 6.

Resolving presence detection issues

Use the following table to resolve presence detection issues:

Symptom

The interactive flat panel isn’t turning on.

Cause

Presence detection isn’t enabled.

Solution

Enable presence detection (see

page 49).

There isn’t enough difference between the room temperature and human body temperature.

Reduce the room temperature.

You aren’t within 16' (5 m) of the interactive flat panel.

Move closer to the interactive flat panel or make bigger motions.

41

42

42

42

43

38

38

38

39

40


CHAPTER 6

TROUBLESHOOTING

Symptom

The interactive flat panel isn’t turning off when people leave the room.

The interactive flat panel is turning on after it has been turned off.

Cause

There is glass, acrylic or similar material between you and the interactive flat panel.

Presence detection isn’t enabled.

Solution

Remove the material.

The time before the interactive flat panel automatically turns off is too long.

The re-enable time is too short to allow you to exit the room before the sensor starts detecting motion again.

Reduce the time before the interactive flat panel automatically turns

off (see page 49).

Increase the re-enable time (see

page 49).

Sunlight is hitting the interactive flat panel.

There is glass, acrylic or similar material between you and the interactive flat panel.

Enable presence detection (see

page 49).

Close any blinds or shades.

Remove the material.

The interactive flat panel is turning on when people aren’t present.

Remove the source of major temperature fluctuation.

The interactive flat panel is turning off when people are present.

There’s a sudden temperature change in the room (for example, humidifier emission, air conditioning or heating system).

Sunlight is hitting the interactive flat panel.

Over time, presence detection averages the room temperature so people’s body temperature becomes part of the ambient temperature.

Close any blinds or shades.

Increase the time before the interactive flat panel automatically turns

off (see page 49).

Resolving image issues

Use the following table to resolve image issues:

Symptom

The image is too light, too dark or has poor image quality.

There is a persistent image on the screen.

Cause

The interactive flat panel’s picture settings might be incorrect.

You or another user pressed and held the Mute button on the front control panel of the SMART Board 6065-V2 or

6075 interactive flat panel, causing the screen to freeze.

Solution

Adjust the Picture options (see

page 46).

Unfreeze the screen by doing one of the following: l l l l

Press and hold the Mute button.

Change input sources.

Disconnect the currently selected input source.

Exit Standby mode.


CHAPTER 6

TROUBLESHOOTING

Symptom

There are other image issues.

Cause

An image was displayed for too long.

[N/A]

Solution

Turn off the interactive flat panel and leave it turned off for as long as the image was on the screen.

Set up screen savers on any connected computers to prevent persistent images.

Return all settings to their default

values (see page 49).

Resolving touch issues

Use the following table to resolve touch issues:

Symptom

When you touch the screen, the pointer appears in the wrong place.

Cause Solution

You aren’t touching the screen at a right angle.

See Touching and drawing on your

SMART Board interactive whiteboard is inaccurate

( kb.smarttech.com/?q=13976 ).

The interactive flat panel isn’t oriented.

Orient the interactive flat panel (see

page 30).

Something is blocking the cameras.

Ensure nothing is taped to the screen.

An area of the screen doesn’t respond to touch, or when you draw digital ink, the lines are broken.

You can interact with screen elements by touching them, but you can’t write or draw using the pens.

Something is in the reflective tape channel.

Your finger or pen is skipping as you draw. This is most common on the upstroke.

Bright lights are interfering with the cameras.

The cameras require calibration, possibly because of a temperature change in the room.

If you’re sharing content from your computer or mobile device to the board using Wireless Screen Share, you’re unable to ineract with the screen using your fingers or pens.

The cameras require calibration, possibly because of a temperature change in the room.

Remove items from the reflective tape channel.

Use consistent pressure while drawing digital ink.

Close blinds or shades or dim all halogen lights and LEDs.

Calibrate the interactive flat panel (see

page 31).

Calibrate the interactive flat panel (see

page 31).


CHAPTER 6

TROUBLESHOOTING

Resolving connected computer issues

Use the following table to resolve connected computer issues:

Symptom

The connected computer’s display is too large, too small or doesn’t completely fill the screen.

The connected computer’s screen resolution is correct, but the image is surrounded by black bars.

The connected computer’s display is unstable or unfocused.

The SMART Board icon doesn’t appear.

Touch interactivity is slow.

Cause Solution

The connected computer’s video resolution settings don’t match the interactive flat panel’s native resolution.

Set the computer’s video resolution to

3840 × 2160 at 30 Hz. (If the connected computer can’t support this resolution, consider 1920 × 1080 at 60 Hz as an alternative.)

The connected computer’s video card is underscanning the image.

The video cable is of poor quality.

Turn off or adjust the overscan/underscan feature in the video card driver software until the image fits the screen resolution. Refer to the computer’s video card Help for more information.

Select the 4K UHD option from the video card driver’s advanced menu (if available).

Replace the video cable with a better quality video cable.

You’re using two connected video cables.

The video connection is loose.

The video cable is of poor quality.

You’re using two connected video cables.

Replace the two cables with one longer cable.

OR

Move the computer so that it’s within a single cable length of the interactive flat panel.

Secure the video cable to both your computer and the interactive flat panel.

Replace the video cable with a better quality video cable.

Replace the two cables with one longer cable.

OR

Move the computer so that it’s within a single cable length of the interactive flat panel.

The connected computer’s video display card is defective.

SMART Product Drivers isn’t installed.

SMART Product Drivers isn’t running.

Connect a different computer to the interactive flat panel. If this improves the image quality, consider replacing the video card in the original computer.

Download and install SMART Product

Drivers from smarttech.com/downloads .

Start SMART Product Drivers following the steps in the Help.

The connected computer is running too many applications.

Close some open applications.


CHAPTER 6

TROUBLESHOOTING

Symptom

There’s no sound when you play an audio file.

Cause

The connected computer doesn’t meet

SMART requirements.

You haven’t used a USB 2.0 cable to connect the interactive flat panel to the computer.

The connected computer’s playback device isn’t set correctly.

Solution

Upgrade the computer or replace it with another computer that meets system requirements.

Use a USB 2.0 cable and ensure it’s connected to the correct USB

receptacle (see page 20).

The SMART Board 6055 or 6065 interactive flat panel’s audio input isn’t set correctly.

The connected computer is muted.

The connected computer’s volume is too low.

The interactive flat panel is muted.

Ensure the connected computer’s playback device is set as the interactive flat panel (see the connected computer’s documentation).

Ensure the interactive flat panel’s audio input is set as the computer’s audio

connector (see page 48).

Turn off the mute setting.

Turn up the volume on the computer.

The interactive flat panel’s volume is too low.

Turn off the mute setting using the front control panel.

Turn up the volume using the front control panel.

Locating the interactive flat panel serial number

If you need to contact SMART Support, you will need to provide SMART Support with the interactive flat panel serial number. The serial number is located in three places: l

The on-screen display menu (see Serial Number on page 49)

l

Underneath the bottom frame l

On the back of the interactive flat panel


You can resolve some issues with the SMART Board 6000 series interactive flat panel using the

SMART Connection Wizard and SMART Diagnostics.

Using the SMART Connection Wizard

You can resolve a variety of issues using the SMART Connection Wizard found in SMART Settings.

To use the SMART Connection Wizard

1. Access the SMART Connection Wizard by opening SMART Settings (see Opening SMART

Settings on page 29).


CHAPTER 6

TROUBLESHOOTING

2. Press Connection Wizard.

The SMART Connection Wizard appears.

3. Select the interactive flat panel from the list of connected SMART interactive products, and then press Next.

4. Select the option that best describes the issue you’re encountering, and follow the on-screen instructions.

Using SMART Diagnostics

If you touch the interactive flat panel’s surface and nothing happens, if there is no digital ink, or if the ink appears in some locations and not in others, use SMART Diagnostics to help identify and resolve these issues.

IMPORTANT

Do not change diagnostic settings unless asked to do so by SMART Support.

To check camera views

1. Open SMART Settings (see Opening SMART Settings on page 29).

2. Select About Software and Product Support > Tools > Diagnostics.

SMART Diagnostics opens.

3. Select View > SPNL-6000/SBID8000-G5 Bar.

The group box appears.

4. Press View.

The camera view screen appears.

5. Click Get image to display the four camera views. This could take a few moments.

If one of the camera views doesn’t appear, the camera is blocked or can’t locate the reflective tape on the interactive flat panel’s inner frame.

NOTE

You can compare the camera view to examples of normal camera views.

6. Check the camera lens and ensure that nothing is blocking its view and that nothing is affixed to the interactive surface.


Appendix A:

Appendix A

Using the on-screen display menu



Picture menu options

Sound menu options

OSD menu options

Setup menu options

About menu options



Sound menu options

OSD menu options

Setup menu options

Multi-Window menu options

About menu options

50

50

51

48

48

49

46

46

46

47

51

51

52

53

You can access the on-screen display menu using the menu control panel located on the side of the SMART Board 6000 series interactive flat panel.

No.

1

2

3

Name

MENU

SET

[Up]


APPENDIX A

USING THE ON-SCREEN DISPLAY MENU

5

6

No.

4

Name

[Down]

[Left]

[Right]


To change settings in the on-screen display menu

1. Press the MENU button on the menu control panel.

The on-screen display menu appears.

2. Press the up and down arrows to highlight a menu, and then press SET.

3. Press the up and down arrows to highlight a menu option.

4. Press the left and right arrows to change the menu option’s setting.

OR

Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change settings in the submenu.)

5. Press MENU until the on-screen menu closes.



Option

Picture Mode

Values

Standard

User

Dynamic

Function

Sets the picture mode

Notes

Select User to customize brightness, contrast, sharpness and other Picture options.

Select one of the other values to set brightness, contrast, sharpness and other Picture options to default values.


APPENDIX A


Option

Brightness

Contrast

Black Level

Color

Sharpness

Color temperature

Red

Green

Blue

Movie Mode

Picture Reset

Values

0–100

0–100

0–100

0–100

0–100

Normal

Warm

User

Cool

0–100

0–100

0–100

Off

Low

Middle

High

[N/A]

Function

Sets the overall brightness of the image and background

Sets the difference in brightness between the lightest and darkest parts of the image.

Sets the level of brightness in the darkest parts of the image

Sets the image color depth

Sets the image sharpness

Sets the color temperature

Notes

You can modify this option only if you select User in Picture Mode.





Select User to customize the amount of red, green and blue in the image.

Select one of the other values to set the amount of red, green and blue in the image to default values.

Sets the amount of red in the image You can modify this option only if you select User in Color

Temperature.

Sets the amount of green in the image

You can modify this option only if you select User in Color

Temperature.

Sets the amount of blue in the image


Temperature.

[N/A] Sets the brightness, contrast, black level, color and sharpness for movie watching

Resets all options in the Picture menu to their default values

[N/A]

Sound menu options

Values Option

Sound Mode

Treble

Bass

EQ

120 Hz

L50–R50

L50–R50

0–100

Function Notes

Sets the high frequency sound

Sets the low frequency sound

[N/A]

[N/A]

Sets the sound equalization at

120 Hz

[N/A]


APPENDIX A


Option

500 Hz

1.2 kHz

7.5 kHz

12 kHz

Balance

Audio Input

Sound Reset

Values

0–100

0–100

Function


500 Hz


1.2 kHz

Notes

[N/A]

[N/A]

0–100

0–100


7.5 kHz


12 kHz

[N/A]

[N/A]

Balances the left and right volume [N/A] L50–R50

OR

-50–50

[Depends on the current video input]

Sets the audio input source

[N/A] Resets all options in the Sound menu to their default values

If HDMI is the current video input, the available values are HDMI and

USB.

If OPS/HDMI is the current video input, the available values are

OPS Digital and USB.

[N/A]

OSD menu options

Option

Language

Values

[Languages]

OSD Turn Off

OSD Reset

Off

5 seconds

10 seconds

15 seconds

[N/A]

Function

Sets the on-screen display menu’s language

Notes

[N/A]

Sets the time of inactivity before the on-screen display menu turns off

[N/A]

Resets all options in the OSD menu to their default values

[N/A]

Setup menu options

Option

Power Save

Values

On

Off

Function

Enables or disables Power Save mode

Notes

When Power Save mode is enabled and there is no video input, the interactive flat panel displays

No Signal for 25 seconds before turning off.


APPENDIX A


Option

Monitor ID

FBC Control

Proximity

Re-enable Time

Auto Power Off

Video input detect

Lync® Room Reset

Setup Reset

Factory Reset

Values

1–100

Function

Specifies a unique ID for the interactive flat panel

Enables or disables the front control panel

On

Off

On

Off

1Min.–10Min.

Enables or disables presence detection

Sets how long the interactive flat panel waits before detecting motion again

15Min.–240Min.

Sets how long the interactive flat panel waits before turning off

On

Off

Enables or disables video input detection

[N/A]

[N/A]

[N/A]

Notes

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

Resets options in all menus to their default values (for a SMART Room

System™ with Skype® for Business)

Restores the setup settings to their default value

Resets options in all menus to their default values

With video input detection, the interactive flat panel displays the default video input when there are no computers or other devices connected.

Video input detection is useful in scenarios where a user connects a laptop to the interactive flat panel for a meeting and forgets to return to the default video input after disconnecting the laptop.

[N/A]

[N/A]

[N/A]

About menu options

Option

Model Number

Values

[N/A]

Serial Number [N/A]

Scalar firmware version [N/A]

Touch firmware version [N/A]

OPS Information [N/A]

Function

Displays the interactive flat panel’s model number

Displays the interactive flat panel’s serial number

Displays the interactive flat panel’s scalar firmware version

Displays the interactive flat panel’s touch firmware version

Displays whether a module is installed in the accessory slot

Notes

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]


APPENDIX A




Option

Picture Mode

Values

Standard

User

Dynamic

Brightness

Contrast

Black Level

Color

Sharpness

Color temperature

Red

Green

Blue

Local Dimming

Picture Reset

0–100

0–100

0–100

0–100

0–100

Normal

Warm

User

Cool

0–100

0–100

0–100

On

Off

[N/A]

Function

Sets the picture mode

Sets the overall brightness of the image and background

Sets the difference in brightness between the lightest and darkest parts of the image.

Sets the level of brightness in the darkest parts of the image

Sets the image color depth

Sets the image sharpness

Sets the color temperature

Notes

Select User to customize brightness, contrast, sharpness and other Picture options.

Select one of the other values to set brightness, contrast, sharpness and other Picture options to default values.






Select User to customize the amount of red, green and blue in the image.

Select one of the other values to set the amount of red, green and blue in the image to default values.

Sets the amount of red in the image You can modify this option only if you select User in Color

Temperature.

Sets the amount of green in the image


Temperature.

Sets the amount of blue in the image

Enables or disables local dimming mode.

Resets all options in the Picture menu to their default values


Temperature.

This option is applicable to only

SMART Board 6075 interactive flat panels.

[N/A]


APPENDIX A


Sound menu options

Option

Volume

Balance

Sound Reset

Values

0–100

L50–R50

OR

-50–50

[N/A]

Function

Sets the volume

Notes

[N/A]

Balances the left and right volume [N/A]

Resets all options in the Sound menu to their default values

[N/A]

OSD menu options

Option

Language

Values

[Languages]

OSD Turn Off

OSD Reset

Off

5 seconds

10 seconds

15 seconds

[N/A]

Function

Sets the on-screen display menu’s language

Notes

[N/A]

Sets the time of inactivity before the on-screen display menu turns off

[N/A]

Resets all options in the OSD menu to their default values

[N/A]

Setup menu options

Option

Power Save

Monitor ID

FBC Control

Wake to Touch

Proximity

Re-enable Time

Values

On

Off

1–100

On

Off

On

Off

On

Off

1Min.–10Min.

Function

Enables or disables Power Save mode

Specifies a unique ID for the interactive flat panel

Enables or disables the front control panel

Enables or disables the ability to wake the interactive flat panels by touching the screen.

Enables or disables presence detection

Sets how long the interactive flat panel waits before detecting motion again

Notes

When Power Save mode is enabled and there is no video input, the interactive flat panel displays

No Signal for 25 seconds before turning off.

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]


APPENDIX A


Option

Auto Power Off

Video input detect

Setup Reset

Factory Reset

Values

15Min.–240Min.

Sets how long the interactive flat panel waits before turning off

Off

OPS/HDMI

OPS/DisplayPort

[N/A]

[N/A]

Function

Specifies the default video input source when video input detection is enabled

Notes

[N/A]

With video input detection, the interactive flat panel displays the selected video input when there are no computers or other devices connected.

Video input detection is useful in scenarios where a user connects a laptop to the interactive flat panel for a meeting and forgets to return to the default video input after disconnecting the laptop.

[N/A] Restores the setup settings to their default value

Resets options in all menus to their default values

[N/A]

Multi-Window menu options

Option

Multi-Window Mode

Values

Off

Dual

Quad

Function

Sets the number of video inputs displayed on the interactive flat panel’s screen to one (Off), two (Dual) or four (Quad)

Notes

If you use this feature, be aware that SMART doesn’t support touch while multiple input sources are displayed on the interactive flat panel.

Audio Input

Window1

Window2

Window3

Window4

Window1

Window2

WIndow3

Window4

Sets the audio input source when multiple video inputs are displayed

[Depends on the model]

Select the video input for the first window

You can modify this option only if you select Dual or Quad in

Multi-Windows Mode.



Select the video input for the second window

Select the video input for the third window


Select the video input for the fourth window





You can modify this option only if you select Quad in Multi-Windows

Mode.

You can modify this option only if you select Quad in Multi-Windows

Mode.


APPENDIX A


About menu options

Option

Model Number

Values

[N/A]

Serial Number [N/A]

Scalar firmware version [N/A]

Touch firmware version [N/A]

OPS Information [N/A]

Function

Displays the interactive flat panel’s model number

Displays the interactive flat panel’s serial number

Displays the interactive flat panel’s scalar firmware version

Displays the interactive flat panel’s touch firmware version

Displays whether a module is installed in the accessory slot

Notes

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]


Appendix B:

Appendix B

Remotely managing the interactive flat panel



Power modes



Power state

Source

Video

Audio

System information


Power state

Source

Video

Audio

Multi-Window

System information

You can connect a computer to the room control input on the SMART Board 6000 series interactive flat panel to remotely select video inputs, turn the interactive flat panel on or off and get information about the interactive flat panel’s current settings, such as contrast and power state.


To connect a computer to the interactive flat panel

Connect an RS-232 cable from the computer’s serial output to the room control input on the connector panel.

62

63

65

66

66

67

55

56

57

57

59

59

60

60

69

69

71


APPENDIX B

REMOTELY MANAGING THE INTERACTIVE FLAT PANEL

SPNL-6055

SPNL-6065

SPNL-6065-V2

SPNL-6075

IMPORTANT

Do not use a null modem cable. Use only a standard RS-232 cable.


Configure the computer’s serial interface before sending commands to the interactive flat panel.

To configure the computer’s serial interface

1. Turn on the interactive flat panel.

2. Turn on the computer, and then start the serial communications program or terminal emulation program.

3. Activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate

Data length

Parity bit

Stop bit

19200

8

None

1

A command prompt (>) appears on the following line, and the interactive flat panel can now accept commands from the computer.

NOTE

If no message appears or an error message appears, the serial interface isn’t configured correctly. Repeat steps 3 and 4.


APPENDIX B


Power modes

The interactive flat panel has three power modes: l

On l

Power Save l

Standby

All commands are available when the interactive flat panel is on. Some commands are available when the interactive flat panel is in Standby mode.


To access interactive flat panel information or to adjust interactive flat panel settings using the room control system, type commands after the command prompt (>), and then wait for the response from the interactive flat panel.

CORRECT

>get contrast contrast=55

If you type a command that the room control system doesn’t recognize, you receive an invalid command response.

In the example below, the user included an extra space in the contrast command.

INCORRECT

>set con trast=65 invalid cmd=set con trast=65

NOTES l

Use ASCII formatted commands.

l

Commands aren’t case-sensitive.

l

Review each entry carefully before you press ENTER.

l

Don’t send another command until you receive the response and the next command prompt.


APPENDIX B


To view a list of available commands

Type ? at the command prompt, and then press ENTER.

To identify the current value of a setting

Use the get command.

This example shows how to get the contrast level:

>get contrast contrast=55

To identify the current value of a setting for a specific video input

Use the get command and specify the video input.

This example shows how to get the contrast level for the HDMI video input:

>get contrast hdmi1 contrast hdmi1=65

NOTE

You must connect the video input to the interactive flat panel to identify a value for it, but the video input doesn’t need to be in use.

To assign a value to a setting

Use the set command.

This example sets the contrast level to 65:

>set contrast=65 contrast=65

To assign a value to a setting for a specific video input

Use the set command and specify the video input.

This example sets the contrast level to 70 for the HDMI video input:

>set contrast hdmi1=70 contrast hdmi1=70


APPENDIX B


NOTE

You must connect the video input to the interactive flat panel to set a value for it, but the video input doesn’t need to be in use.

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the contrast level by 5:

>set contrast +5 contrast=70

This example decreases the contrast level by 15:

>set contrast -15 contrast=55


This section contains the commands for SMART Board 6055 and 6065 interactive flat panels.

Power state

Use the following commands to identify power state settings.

Command Response Possible values get intpowerstate get powerstate intpowerstate=[Value] powerstate=[Value] on standby dpms novideo confirm proximitywait welcome on off standby

Standby mode

Yes

Yes


APPENDIX B


Use the following commands to assign power state settings.

Command Possible values Response set powerstate [Value] =on

=off

=standby powerstate=[Value]

Source

Use the following commands to identify source settings.

Command Response Possible values get input get videoinputs input=[Value] videoinputs=[Value] hdmi1 ops/hdmi2 hdmi1 ops/hdmi2

Use the following commands to assign source settings.

Command Possible values set input [Value] =hdmi1

=ops/hdmi2

=next

Response input=[Value]

Video

Use the following commands to identify video settings.

Command Response get displaymode displaymode=[Value] get contrast get brightness get tint get sharpness contrast=[Value] brightness=[Value] tint=[Value] sharpness=[Value]

Possible values standard user dynamic

0–100

0–100

0–100

0–100

Standby mode

Yes

No

No

No

No

Standby mode

No

Standby mode

Yes

Yes

Standby mode

Yes


APPENDIX B


Command get colortemp

Response colortemp=[Value] get red get green get blue get blacklevel

Use the following commands to assign video settings.

Command Possible values set displaymode [Value] set contrast [Value] set brightness [Value] set tint [Value] set sharpness [Value] set colortemp [Value] set red [Value] set green [Value] set blue [Value] red=[Value] green=[Value] blue=[Value] blacklevel=[Value]

=standard

=user

=dynamic

+ [Incremental value]

- [Incremental value]

=0–100



=0–100



=0–100



=0–100

=normal

=warm

=cool

=user



=0–100



=0–100



=0–100

Possible values normal warm cool user

0–100

0–100

0–100

0–100

Response displaymode=[Value] contrast=[Value] brightness=[Value] tint=[Value] sharpness=[Value] colortemp=[Value] red=[Value] green=[Value] blue=[Value]


No

No

No

Standby mode

No

No

No

No

No

No

No

No

No

Standby mode

No

No

APPENDIX B


Command set blacklevel [Value] set picturereset [Value]

Possible values



=0–100

=yes

Response blacklevel=[Value] picturereset=[Value]

Audio

Use the following commands to identify audio settings.

Command Response get volume get mute volume=[Value] mute=[Value] get audioinput audioinput=[Value] get treble get bass get audioeq120 get audioeq500 get audioeq1200 get audioeq7500 get audioeq12k get balance treble=[Value] bass=[Value] audioeq120=[Value] audioeq500=[Value] audioeq1200=[Value] audioeq7500=[Value] audioeq12k=[Value] balance=[Value]

Use the following commands to assign audio settings.

Command Possible values set volume [Value] set mute [Value] set audioinput [Value]



=0–100

=on

=off

=usbaudio

=HDMI

=OPSDigital

Possible values

0–100

0–100

0–100

0–100

0–100

0–100

0–100 on off usbaudio

HDMI

OPSdigital

0–100

0–100

Response volume=[Value] mute=[Value] audioinput=[Value]

Standby mode

No

No

No

No

No

No

No

No

No

No

Standby mode

No

No

No

No

No

Standby mode

No


APPENDIX B


Command set treble [Value] set bass [Value] set audioeq120 [Value] set audioeq500 [Value] set audioeq1200 [Value] set audioeq7500 [Value] set audioeq12k [Value] set balance [Value] set soundreset [Value]

Possible values



=0–100



=0–100

=0–100

=0–100

=0–100

=0–100

=0–100



=0–100

=yes

Response treble=[Value] bass=[Value] audioeq120=[Value] audioeq500=[Value] audioeq1200=[Value] audioeq7500=[Value] audioeq12k=[Value] balance=[Value] soundreset=[Value]

System information

Use the following commands to identify system information settings.

Command Response get autopoweroff get fwverscr get fwvertouch get serialtouch get opsinfo autopoweroff=[Value] fwverscr=[Value] fwvertouch=[Value] serialtouch=[Value] opsinfo=[Value]

Possible values Standby mode

15–240 No

[Scalar version firmware number] Yes

Yes [Touch controller firmware version number]

[Touch controller serial number]

OPS

NO OPS

No

No

No

No

No

No

No

No

Standby mode

No

No

No


APPENDIX B


Command get language

1 get modelnum get serialnum get proximityinstalled get proximity get proximityreenable get proximitydetected

Response language=[Value] modelnum=[Value] serialnum=[Value] proximityinstalled=[Value] proximity=[Value] proximityreenable=[Value] proximitydetected=[Value]

Possible values yes no on off

1–10 yes no

1–100

English

Arabic

Danish

German

Spanish

Finnish

French

Hebrew

Italian

Dutch

Norwegian

Portuguese

Russian

Swedish

Turkish

Chinese_sim

[Model number]

[Serial number] get monitorid monitorid=[Value]

Use the following commands to assign system information settings.

Command Possible values Response set autopoweroff [Value] set factoryreset [Value]



=15–240

=yes autopoweroff=[Value] factoryreset=[Value]

Standby mode

No

No

No

Yes

Yes

No

No

Standby mode

No

Yes

1

Languages for the on-screen display menu only


APPENDIX B


Command set language [Value]

2 set proximity [Value] set proximityreenable [Value] set monitorid [Value] set lyncroom [Value] set touchdetected [Value]

Possible values

=English

=Arabic

=Danish

=German

=Spanish

=Finnish

=French

=Hebrew

=Italian

=Dutch

=Norwegian

=Portuguese

=Russian

=Swedish

=Turkish

=Chinese_sim

=on

=off

=1–10



=1–100

=reset

=yes

Response language=[Value]

Standby mode

No proximity=[Value] proximityreenable=[Value] monitorid=[Value] lyncroom=[Value] touchdetected=[Value]

Yes

Yes

No

No

No


This section contains the commands for SMART Board 6065-V2 and 6075 interactive flat panels.

2



APPENDIX B


Power state

Use the following commands to identify power state settings.

Command Response Possible values get intpowerstate get powerstate intpowerstate=[Value] powerstate=[Value] on standby dpms novideo confirm proximitywait welcome on off standby

Use the following commands to assign power state settings.

Command Possible values Response set powerstate [Value] =on

=off

=standby powerstate=[Value]

Source

Use the following commands to identify source settings.

Command Response Possible values get input get videoinputs get videoinputdetect input=[Value] videoinputs=[Value] videoinputdetect=[Value] hdmi1 hdmi2 displayport ops/hdmi ops/displayport hdmi1 hdmi2 displayport ops/hdmi ops/displayport ops/hdmi ops/displayport off

Standby mode

Yes

Yes

Standby mode

Yes

Standby mode

Yes

Yes

No


APPENDIX B


Use the following commands to assign source settings.

Command Possible values set input [Value] set videoinputdetect [Value]

=hdmi1

=hdmi2

=displayport

=ops/hdmi

=ops/displayport

=next

=ops/hdmi

=ops/displayport

=off

Response input=[Value] videoinputdetect=[Value]

Video

Use the following commands to identify video settings.

Command Response get displaymode displaymode=[Value] get contrast get brightness get tint get sharpness get colortemp get red get green get blue get blacklevel get localdimming

3 contrast=[Value] brightness=[Value] tint=[Value] sharpness=[Value] colortemp=[Value] red=[Value] green=[Value] blue=[Value] blacklevel=[Value] localdimming=[Value]

Possible values

0–100

0–100

0–100

0–100 on off standard user dynamic

0–100

0–100

0–100

0–100 normal warm cool user

Standby mode

Yes

No

No

No

No

No

No

Standby mode

No

No

No

No

No

No

3

SMART Board 6075 interactive flat panels only


APPENDIX B


Use the following commands to assign video settings.

Command Possible values set displaymode [Value] set contrast [Value] set brightness [Value] set tint [Value] set sharpness [Value] set colortemp [Value] set red [Value] set green [Value] set blue [Value] set blacklevel [Value] set localdimming [Value]

4

=standard

=user

=dynamic



=0–100



=0–100



=0–100



=0–100

=normal

=warm

=cool

=user



=0–100



=0–100



=0–100



=0–100

=on

=off

Response displaymode=[Value] contrast=[Value] brightness=[Value] tint=[Value] sharpness=[Value] colortemp=[Value] red=[Value] green=[Value] blue=[Value] blacklevel=[Value] localdimming=[Value]

No

No

No

No

No

No

No

No

No

Standby mode

No

No

4

SMART Board 6075 interactive flat panels only


APPENDIX B


Audio

Use the following commands to identify audio settings.

Command Response get volume get mute volume=[Value] mute=[Value] get balance balance=[Value]

Use the following commands to assign audio settings.

Command Possible values set volume [Value] set mute [Value] set balance [Value] set soundreset [Value]



=0–100

=on

=off



=0–100

=yes

Possible values

0–100 on off

0–100

Response volume=[Value] mute=[Value] balance=[Value] soundreset=[Value]

Multi-Window

Use the following commands to identify Multi-Window settings.

Command Response Possible values get mw get mwaudioinput get mwwindow1input mw=[Value] mwaudioinput=[Value] mwwindow1input=[Value] off dual quad window1 window2 window3 window4 hdmi1 hdmi2 displayport opshdmi opshdmidisplayport

Standby mode

No

No

No

Standby mode

No

No

No

No

Standby mode

No

No

No


APPENDIX B


Command get mwwindow2input get mwwindow3input get mwwindow4input

Response mwwindow2input=[Value] mwwindow3input=[Value] mwwindow4input=[Value]

Possible values hdmi1 hdmi2 displayport opshdmi opshdmidisplayport hdmi1 hdmi2 displayport opshdmi opshdmidisplayport hdmi1 hdmi2 displayport opshdmi opshdmidisplayport

Use the following commands to assign Multi-Window settings.

Command Possible values Response set mw [Value] set mwaudioinput [Value] set mwwindow1input [Value] set mwwindow2input [Value] set mwwindow3input [Value]

=off

=dual

=quad

=window1

=window2

=window3

=window4

=hdmi1

=hdmi2

=displayport

=opshdmi

=opshdmidisplayport

=hdmi1

=hdmi2

=displayport

=opshdmi

=opshdmidisplayport

=hdmi1

=hdmi2

=displayport

=opshdmi

=opshdmidisplayport mw=[Value] mwaudioinput=[Value] mwwindow1input=[Value] mwwindow2input=[Value] mwwindow3input=[Value]

Standby mode

No

No

No

Standby mode

No

No

No

No

No


APPENDIX B


Command set mwwindow4input [Value]

Possible values

=hdmi1

=hdmi2

=displayport

=opshdmi

=opshdmidisplayport

Response mwwindow4input=[Value]

Standby mode

No

System information

Use the following commands to identify system information settings.

Command Response get autopoweroff get fwverscr get fwvertouch get serialtouch get opsinfo get usb get language 5 autopoweroff=[Value] fwverscr=[Value] fwvertouch=[Value] serialtouch=[Value] opsinfo=[Value] usb=[Value] language=[Value]

Possible values Standby mode

No 15–240

[Scalar version firmware number] Yes

[Touch controller firmware version number]

Yes

No

No

[Touch controller serial number]

OPS

NO OPS hdmi1 hdmi2 displayport ops

English

Arabic

Danish

German

Spanish

Finnish

French

Hebrew

Italian

Dutch

Norwegian

Portuguese

Russian

Swedish

Turkish

Chinese_sim

No

No

5



APPENDIX B


Command get modelnum get serialnum get proximityinstalled get proximity get proximityreenable get proximitydetected get monitorid get powersave get fbc get waketotouch

Response modelnum=[Value] serialnum=[Value] proximityinstalled=[Value] proximity=[Value] proximityreenable=[Value] proximitydetected=[Value] monitorid=[Value] powersave=[Value] fbc=[Value] waketotouch=[Value]

Possible values on off on off on off

[Model number]

[Serial number] yes no on off

1–10 yes no

1–100

Use the following commands to assign system information settings.

Command Possible values Response set autopoweroff [Value] set factoryreset [Value]



=15–240

=yes autopoweroff=[Value] factoryreset=[Value]

Standby mode

No

Yes

No

No

No

No

Yes

Yes

No

Standby mode

No

No


APPENDIX B


Command set language [Value] set proximity [Value] set proximityreenable [Value] set monitorid [Value] set lyncroom [Value]

6 set touchdetected [Value] set powersave [Value] set fbc [Value] set waketotouch [Value]

Possible values

=on

=off

=on

=off

=on

=off

=English

=Arabic

=Danish

=German

=Spanish

=Finnish

=French

=Hebrew

=Italian

=Dutch

=Norwegian

=Portuguese

=Russian

=Swedish

=Turkish

=Chinese_sim

=on

=off

=1–10



=1–100

=reset

=yes

Response language=[Value] proximity=[Value] proximityreenable=[Value] monitorid=[Value] lyncroom=[Value] touchdetected=[Value] powersave=[Value] fbc=[Value] waketotouch=[Value]

Standby mode

No

No

No

No

No

No

Yes

Yes

No

6



Appendix C:

Appendix C

Hardware environmental compliance

SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the environment and to human health. The crossed-out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste.

More information

See smarttech.com/compliance for the materials table.


Index

A

air conditioning, 16, 35

AM30 appliance, 9

angle (mounting), 15

aspect ratio, 5

audio

about, 3

configuring, 47, 51, 62, 69

controlling volume, 6 muting, 6

troubleshooting, 42

B

balance, audio, 48, 51, 62, 69

bass, 47, 62

black level, 47, 50, 61, 67 brightness, 47, 50, 60, 67

C

calibration, 24, 31

cameras

about, 5

cleaning, 33 chemicals, 33

cleaning

camera windows, 33

presence detection sensor, 34

reflective tape, 33 screen, 33

color temperature, 61, 67

computer

connecting, 20

condensation, 35

connector panel, 17


contrast, 47, 50, 60, 67

D

DisplayPort, 20

documentation, 10

dry-erase markers, 33 dust, 15, 33-34

E

eraser, 7

F

factory reset, 49, 52

SMART kapp iQ 55 and 65 boards, 49

firmware updates, 28

front control panel, 6

G

gestures, 3

glass cleaner, 33

H

hardware installation, 13, 32

hardware removal, 35

HDMI, 20, 60

height for mounting the interactive flat

panel, 16

humidity, 34-35

I

I/O extension module

connectors, 17

INDEX

installation instructions, 11

K

knowledge base, 10

L

languages, 48, 51, 64, 71

local building codes, 14

location for mounting the interactive flat

panel, 15

M

M8 screws, 14

maintenance, 27

markers, 33

menu control panel, 45

mounting instructions, 13

multitouch capabilities, 3 multiuser sketch support, 3

O

object awareness, 3

on-screen display menu, 45

orientation, 24, 30

P

packaging, 36

Pen ID, 3

pens

about, 7

maintaining, 35

permanent markers, 33

power, 15, 19, 23, 57, 59, 66

presence detection sensor

about, 8

cleaning, 34

configuring, 64, 72

troubleshooting, 38


R

recessed areas, 16

reflective tape channel, 5, 33

remote management, 55

reset, 27

room control, 55

RS-232, 55

S

serial number, 42, 49, 53, 63, 71

sharpness, 47, 50, 60, 67

SMART Connection Wizard, 24, 42

SMART Diagnostics, 43

SMART Ink

about, 9

installing, 24

updating, 29

SMART kapp iQ functionality

about, 3

installing the AM30 appliance for, 9

SMART Notebook software

about, 9

installing, 24

updating, 29

SMART Product Drivers

about, 9

installing, 24

updating, 29

SMART Product Update, 29

SMART Settings, 29

smoke, 34

software installation, 24

software updates, 29

speakers

built-in, 3, 8, 62, 69

external, 21

specifications, 10

stand, 36

Standby mode, 48, 51, 57, 59, 66

sunlight, 35

Support center, 10

INDEX

T

tint, 60, 67

training, 10

transportation, 36

treble, 47, 62

U

updates

firmware, 28

software, 29

USB cables and connectors, 8, 20

V

vacuum cleaners, 34 ventilation, 16, 34

vertical mounting, 15

VESA mounting plate, 14

vibrations, 15

W

water, 33

WEEE Directives, 75


SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/170642

No results