HP PSC 1200 All-in-One Printer series User guide

hp psc 1200 series
all-in-one
reference guide
© Copyright Hewlett-Packard
Company 2003
All rights are reserved. No part of the
document may be photocopied,
reproduced, or translated to another
language without the prior written
consent of Hewlett-Packard Company.
This product incorporates Adobe’s
PDF technology, which contains an
implementation of LZW licensed
under U.S. Patent 4,558,302.
Adobe and the Acrobat
logo are either registered
trademarks or trademarks
of Adobe Systems
Incorporated in the
United States and/or
other countries.
Portions Copyright © 1989-2003
Palomar Software Inc. The HP PSC
1200 Series includes printer driver
technology licensed from Palomar
Software, Inc. www.palomar.com
Copyright © 1999-2003 Apple
Computer, Inc.
Apple, the Apple logo, Mac, Mac
logo, Macintosh, and Mac OS are
trademarks of Apple Computer, Inc.,
registered in the U.S. and other
countries.
Publication number: Q1660-90119
First edition: January 2003
Printed in U.S.A., Mexico, Germany,
Singapore, or China
Windows®, Windows NT®,
Windows ME®, Windows XP®, and
Windows 2000® are U.S.-registered
trademarks of Microsoft Corporation.
Intel® and Pentium® are registered
trademarks of Intel Corporation.
notice
The information contained in this
document is subject to change without
notice and should not be construed as
a commitment by the Hewlett-Packard
Company.
Hewlett-Packard assumes no
responsibility for any errors
that may appear in this
document, nor does it make
expressed or implied warranty
of any kind with regard to this
material, including, but not
limited to, the implied
warranties of merchantability
and fitness for a particular
purpose.
The Hewlett-Packard Company shall
not be liable for incidental or
consequential damages in connection
with, or arising out of the furnishing,
performance, or use of this document
and the program material which it
describes.
Note: Regulatory information can be
found in the “Technical information”
section of this guide.
It is not lawful in many places to make
copies of the following items. When in
doubt, check with a legal
representative first.
• Governmental paper or
documents:
- Passports
- Immigration papers
- Selective service papers
- Identification badges, cards, or
insignias
• Governmental stamps:
- Postage stamps
- Food stamps
• Checks or drafts drawn on
Governmental agencies
• Paper currency, traveler’s checks,
or money orders
• Certificates of deposit
• Copyrighted works
safety information
Warning! To prevent
fire or shock hazard, do
not expose this product
to rain or any type of
moisture.
Always follow basic safety
precautions when using this product to
reduce risk of injury from fire or
electric shock.
Warning! Potential
shock hazard
1
Read and understand all
instructions in the setup poster.
2
Use only a grounded electrical
outlet when connecting the unit to
a power source. If you do not
know whether the outlet is
grounded, check with a qualified
electrician.
3
Observe all warnings and
instructions marked on the
product.
4
Unplug this product from wall
outlets before cleaning.
5
Do not install or use this product
near water or when you are wet.
6
Install the product securely on a
stable surface.
7
Install the product in a protected
location where no one can step
on or trip over the line cord, and
where the line cord will not be
damaged.
8
If the product does not operate
normally, see the online
Troubleshooting help.
9
No operator-serviceable parts
inside. Refer servicing to
qualified service personnel.
10 Use in a well-ventilated area.
contents
1
get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2
quick start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
front panel features . . . . . . . . . . . . . . . . .
use your hp psc with a computer . . . . . . . .
review the hp photo & imaging director .
front panel status lights . . . . . . . . . . . . . . .
3
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. 9
. 9
10
11
11
13
use the copy features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
make copies . . . . . . . . . . . . . . . . . . . . . . .
make a copy . . . . . . . . . . . . . . . . . . . .
increase copy speed or quality . . . . . . . .
set the number of copies . . . . . . . . . . . .
perform special copy jobs . . . . . . . . . . . . . .
copy a photo . . . . . . . . . . . . . . . . . . . .
fit a copy to the page or to a hagaki card
stop copying . . . . . . . . . . . . . . . . . . . . . . .
5
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load originals and load paper . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
load originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
load letter or A4 size paper . . . . . . . . . . . . . . . . . . . . .
load envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
load postcards, hagaki cards, or 4-by-6 inch photo paper
tips for loading other types of paper in the paper tray . . .
set the paper type . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
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15
15
15
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16
17
use the scan features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6
maintain your hp psc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
clean the glass . . . . . . . . . . .
clean the lid backing . . . . . . .
clean the exterior . . . . . . . . . .
work with print cartridges . . . .
print a self-test report . . . . .
handle print cartridges. . . .
replace the print cartridges.
align cartridges. . . . . . . . .
self-maintenance sounds . . . .
7
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21
21
21
22
22
22
23
24
24
additional setup information . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
possible installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
remove and reinstall your hp psc software . . . . . . . . . . . . . . . . . . . . . 26
additional troubleshooting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
iii
8
technical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
physical specifications . . . . . .
power specifications . . . . . . .
regulatory notices . . . . . . . . .
geräuschemission . . . . . . .
notice to Korean customers.
declaration of conformity . . . .
9
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.29
.29
.29
.29
.29
.30
get hp psc support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
get support and other information from the internet
hp customer support . . . . . . . . . . . . . . . . . . . . .
call in the U.S. during warranty . . . . . . . . . . .
call hp japan customer care center . . . . . . . . .
call elsewhere in the world. . . . . . . . . . . . . . .
call in Australia post-warranty. . . . . . . . . . . . .
prepare your unit for shipment . . . . . . . . . . . . . .
hp distribution center . . . . . . . . . . . . . . . . . . . . .
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.31
.31
.32
.32
.32
.34
.35
.36
10 warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
warranty service . . . . . . . . . . . . . . . . . . . . . . . .
express service . . . . . . . . . . . . . . . . . . . . . . .
warranty upgrades . . . . . . . . . . . . . . . . . . . . . .
returning your hp psc for service . . . . . . . . . . . . .
hewlett-packard limited global warranty statement .
extent of limited warranty. . . . . . . . . . . . . . . .
limitations of warranty . . . . . . . . . . . . . . . . . .
limitations of liability . . . . . . . . . . . . . . . . . . .
local law . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
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. 37
. 37
. 37
.38
.38
.38
.39
.39
.39
index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
iv
hp psc 1200 series
1
get help
help
description
Setup Poster
The Setup Poster provides instructions for setting up and configuring
your HP PSC. Make sure you use the correct poster for your operating
system (Windows or Macintosh).
HP Photo & Imaging
Help
The HP Photo & Imaging Help provides detailed information on using
the software for your HP PSC.
For Windows users: Go to the HP Director, and click Help.
For Macintosh users: Go to the HP Director, and click Help, then click
hp photo and imaging help.
Reference Guide
The Reference Guide contains information on using your HP PSC and
provides additional troubleshooting assistance for the installation
process. The Reference Guide also contains information on how to
order supplies and accessories, technical specifications, support, and
warranty information.
Troubleshooting help
To access troubleshooting information:
For Windows users: In the HP Director, click Help. Open the
Troubleshooting book in the HP Photo & Imaging Help, then follow the
links to general troubleshooting as well as links to Troubleshooting help
that is specific to your HP PSC. Troubleshooting is also available from
the Help button that appears on some error messages.
For Macintosh users: Open the Apple Help Viewer, click hp photo and
imaging troubleshooting, then click hp psc 1200 series.
Internet help and
technical support
If you have Internet access, you can get more information from the
HP website at:
http://www.hp.com/support
The website also provides answers to frequently-asked questions.
Readme file
After you install your software, you can access the Readme file from
either the HP PSC 1200 Series CD-ROM or the HP PSC 1200 Series
program folder. The Readme file contains late-breaking information that
does not appear in the Reference Guide or the online help. To access
the Readme file, do the following:
For Windows: go to the Windows taskbar, click Start, point to
Programs or All Programs (XP), point to Hewlett-Packard, point to
HP PSC 1200 Series, and then choose View the Readme File.
For Macintosh: go to the HD:Applications:HP PSC Software folder.
Dialog-box help
(Windows only)
For Windows: Clicking Help in a dialog box displays information about
options and settings within the dialog box.
1
chapter 1
2
hp psc 1200 series
2
quick start
You can perform many functions using either the front panel or the HP PSC
software.
Even if you do not connect your HP PSC to a computer, you can use the front
panel to copy documents or photos.
front panel features
Review the illustrations below and identify the location of the buttons on the front
panel.
1
3
4
2
5
6
7
8
9
10
feature
purpose
1
On/Resume: Turns the HP PSC on and off. Also used to resume a copy or
print job after a jam or other error. If the HP PSC is in an error state, you
can turn it off by pressing On/Resume for 3 seconds.
2
Check Paper: A status light that indicates the need to load paper or
remove a paper jam.
3
Check Print Cartridge: A status light that indicates the need to reinsert or
replace the print cartridge or close the print cartridge access door.
4
Cancel: Use to stop a job or exit button settings.
5
Copies (1-9): Use to change the number of copies for this copy job.
6
Size: use to change the copy image size to either 100 percent, Fit to Page,
or Fit to Hagaki (certain models only).
3
chapter 2
feature
purpose
7
Paper Type: Use to change the paper type to plain or photo. For
information on the best paper type settings for a particular paper type, see
recommended paper-type settings for printing and recommended papertype settings for copying in the hp psc 1200 series section of the HP Photo
& Imaging Help.
8
Start Copy, Black: Use to start a black-and-white copy.
9
Start Copy, Color: Use to start a color copy.
Scan: Use to start a scan of an original from the glass. If the HP PSC
software is installed, the image will be scanned to the scan preview
window (Windows) or HP Scan Window (Macintosh), and you can then
choose the destination for the scanned image. The default destination is
the HP Photo & Imaging Gallery. On Windows, you can have the image
sent directly to the HP Photo & Imaging Gallery by changing the Scan
Picture settings in the HP Director.
10
use your hp psc with a computer
If you installed the HP PSC software on your computer according to the Setup
Poster, you can access all the features of the HP PSC using the HP Director.
review the hp photo & imaging director
The HP Director is available through the desktop shortcut or when the HP PSC
lid is raised (Windows only).
for windows users
4
1
Do one of the following:
– Double-click the hp director icon on the desktop.
– In the Windows taskbar, click Start, point to Programs or All Programs
(XP), point to Hewlett-Packard, point to hp psc 1200 series, then
choose hp photo & imaging director.
– Raise the lid of the HP PSC.
This options works only if the HP PSC software is running.
2
In the Select Device box, click to see a list of installed HP devices
supported by this software.
3
Select hp psc 1200 series.
The Director displays only the buttons that are appropriate for the selected
device.
hp psc 1200 series
quick start
1
4
2
5
6
3
7
8
9
the hp photo & imaging director for windows
feature
purpose
1
Select Device: Use this feature to select the product you want to use from
the list of installed HP products.
2
Settings: Use this feature to view or change various settings for your HP
device, such as print, scan, or copy.
3
Status: Displays the status window for all-in-one devices only.
4
Scan Picture: Scans an image to the scan preview window, and you can
then choose the destination for the scanned image. The default destination
is the HP Photo & Imaging Gallery. You can have the image sent directly
to the HP Photo & Imaging Gallery by changing the Scan Picture settings
in the HP Director.
5
Scan Document: Scans text and displays it in the selected destination text
editing software program.
6
Make Copies: Displays the Copy dialog box where you can select the
copy quality, the number of copies, the color, the size, and can start a
copy.
7
View & Print: Displays the HP Photo & Imaging Gallery, where you can
view and edit images, use HP Photo Prints, make and print a photo album,
e-mail an image, and unload an image to the Web.
8
Help: Provides access to HP Photo & Imaging Help, which provides
software help, a product tour, and troubleshooting information.
9
Click this arrow to access tool tips, which explain each of the Director
options.
for macintosh users
!
reference guide
Do one for the following:
– For OS 9, double-click the HP Photo and Imaging Director icon on the
desktop.
– For OSX, double-click the HP Photo and Imaging Director icon on the
dock.
5
chapter 2
The following figure shows some of the features available through the HP Photo
and Imaging Director for Macintosh. Consult the legend for a brief explanation
of a specific feature.
1
4
3
2
5
6
7
the hp photo and imaging director for macintosh
feature
purpose
1
Select Device: Use this feature to select the product you want to use from
the list of installed HP products.
2
Settings: Use this feature to view or change various settings for your HP
device, such as print, scan, or copy.
3
Scan Picture: Scans an image to the HP Scan Window, and you can then
choose the destination for the scanned image. The default destination is
the HP Photo and Imaging Gallery.
4
Scan Document: Scans text and displays it in a text editing software
program.
5
Make Copies: Displays the Copy dialog box where you can select the
copy quality, the number of copies, the color, the size, and can start a
copy.
6
Maintain Printer: Accesses the HP Inkjet Utility where you can clean and
align the print cartridges, check print cartridge ink levels, print a test or
sample page, register your printer, or access information on product
support.
7
View and Print: Displays the HP Photo and Imaging Gallery, where you
can view and edit images.
front panel status lights
There are several status lights on the front panel that provide information about
tasks that are currently being performed by your HP PSC, or about maintenance
tasks that need to be performed on the device. For example, these status lights
indicate whether the unit is on or off, processing a black-and-white or color copy
job, or whether the device is out of paper or there is a paper jam.
All status lights on the front panel are reset to the default display after two
minutes.
6
hp psc 1200 series
quick start
Review the table below to become familiar with the front-panel status lights that
provide information about tasks that are currently being performed by your
HP PSC.
On/Resume
Check Print Cartridge
Cancel
Check Paper
On light
(green)
Black Copy Color Copy Explanation
Area
Area
(backlight) (backlight)
The On light
is not
illuminated.
Light is off.
Light is off.
Your HP PSC is turned off. Press the On button to turn
your HP PSC on.
The On light Light is on.
is illuminated.
Light is on.
Your HP PSC is turned on
and is ready for use.
The On light
is blinking
Light is on.
Light is on.
Your HP PSC is processing Wait for your HP PSC to
a Print, Scan, or
finish processing the job.
Maintenance job.
The On light
is blinking
Light is
blinking.
Light is on.
Your HP PSC is processing Wait for your HP PSC to
finish processing the job.
a black-and-white copy
job that was started from
the front panel or the
software.
The On light
is blinking
Light is on.
Light is
blinking.
Your HP PSC is processing Wait for your HP PSC to
a color copy job that was finish processing the job.
started from the front
panel or the software.
Light is on Light is on Your HP PSC is busy
Blinks faster
for 3 seconds or blinking. or blinking. doing another task.
and then
stays
illuminated.
What to do?
Begin a scan, copy, or
print job from the front
panel or from the software.
Wait for the current job to
be completed before
starting another job.
In addition to providing information about current tasks, the lights on the front
panel may also indicate error conditions, as described in the table below.
If the On light, Check Print Cartridge light, Check Paper light, and Start Copy,
Black and Start Copy, Color lights are all flashing, do the following:
reference guide
1
Verify that the front-panel overlay is attached to the HP PSC.
2
Power cycle your HP PSC by disconnecting the power cord and
reconnecting.
7
chapter 2
On Light
(green)
Check
Paper
Light
Light is
blinking
Explanation
What to do?
Light is off Light is off
The HP PSC is trying to
scan and there is a
communication problem.
Verify that your computer is
on and is connected to the
HP PSC. Verify that the
HP PSC software is installed.
Light is on
Light is
blinking
The paper tray is empty or Load paper, or remove the
the HP PSC has a paper
paper jam. Then press
jam.
Resume to continue.
Light is on
Light is off Light is
blinking
The print cartridge access
door may be open, the
print cartridges may be
missing or not seated
properly, the tape may not
have been removed from
the print cartridges, or
there may be a problem
with the print cartridge.
Remove the print cartridges
and make sure the tape has
been removed. Re-insert the
print cartridges and make
sure they are properly
seated. Close the access
door. For more information
on this condition, click the
Status icon in the System
Tray. If you are still having
problems, refer to the
Troubleshooting help for
information on checking ink
levels and cleaning print
cartridges.
Light is
blinking
Light is off Light is
blinking
There may be a problem
with the print cartridge.
Click the Status icon in the
System Tray for more
information.
Light is off
Light is
blinking
Light is
blinking
The print carriage is
stalled.
Open the print cartridge
access door and make sure
the carriage is not
obstructed.
Light is
blinking
Light is
blinking
Light is
blinking
The HP PSC had a fatal
error.
Turn the HP PSC off and then
on again. Restart your
computer. If the problem is
not corrected, unplug the
HP PSC and plug it in again.
If the problem persists,
contact HP.
A paper jam occurred
while scanning.
Turn the HP PSC off, then on
again, and try to scan
again.
8
Check
Print
Cartridge
Light
Light is off
hp psc 1200 series
load originals and load paper
3
You can make copies from originals loaded on the glass. You can also print and
copy onto a variety of paper types, weights, and sizes. It is important, however,
that you choose the right paper and make sure that it is loaded correctly and not
damaged.
load originals
You can copy or scan any original by placing it on the glass.
Note: Some copy options, such as Fit to Page, will not work correctly if the
glass and lid backing are not clean. For more information, see clean the
glass and clean the lid backing on page 21.
1
Lift the lid and place the original face down on the glass in the front-left
corner with the sides of the original touching the left and bottom edges.
It is important to use the front-left corner when using the copy feature.
lid
Top edge of
original
2
Close the lid.
load letter or A4 size paper
Following is the basic procedure for loading paper. There are specific
considerations for loading certain types of paper, postcards, and envelopes.
After you review this procedure, see tips for loading other types of paper in the
paper tray on page 11, load envelopes on page 10, and load postcards,
hagaki cards, or 4-by-6 inch photo paper on page 11.
For best results, adjust the paper settings each time you change paper types or
paper sizes. For more information, see set the paper type on page 13.
9
chapter 3
to load the paper tray
1
Lower the paper tray, and if necessary, slide the paper-width guide to the
outermost position.
2
Tap the stack on a flat surface to align the edges of the paper, and then
check the paper for the following:
– Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
– Make sure all the paper in the stack is the same size and type, unless
you are working with photo paper.
3
Insert paper into the paper tray print-side down until it stops. To avoid
bending the paper, make sure you do not push the paper in too far, or
push too hard. If you are using letterhead, insert the top of the page first.
Do not use too much paper. Check that the stack of paper contains several
sheets but is no higher than the top of the paper-width guide.
4
Slide the paper-width guide in until it stops at the edge of the paper. Make
sure that the paper stack lies flat in the paper tray and fits under the tab of
the paper-width guide.
load envelopes
Use the print feature of your software to print to envelopes with your HP PSC. Do
not use shiny or embossed envelopes, or envelopes that have clasps or windows.
You can load the paper tray with one or multiple envelopes.
10
hp psc 1200 series
load originals and load paper
1
Remove all paper from the paper tray.
2
Slide an envelope into the tray, with the envelope flap up and to the left
(print-side down), until it stops.
3
Adjust the paper-width guide against the envelope.
Be careful not to bend the envelope.
If you are loading multiple envelopes, make sure the envelopes fit within
the tray (do not overload it).
Consult the help files in your word processing software for details on how
to format text for printing on envelopes.
load postcards, hagaki cards, or 4-by-6 inch photo paper
Following is the procedure for loading postcards, hagaki cards, or 4-by-6 inch
photo paper.
1
Remove all paper from the paper tray, and then slide a stack of cards or 4by-6 inch photo paper into the tray until it stops.
Make sure the print-side faces down.
Note: If you are using photo paper with perforated tabs, load the photo
paper so that the tabs are closest to you.
2
Adjust the paper-width guide against the cards or photo paper until it
stops.
Make sure the cards or photo paper fit within the tray (do not overload it).
tips for loading other types of paper in the paper tray
The following table provides guidelines for loading certain types of paper and
transparency film. For best results, adjust the paper settings each time you
change paper types and paper sizes. For more information, see set the paper
type on page 13.
Note: Some paper types may not be available in your country/region.
reference guide
11
chapter 3
Note: HP Photo Paper and HP Photo Paper, Glossy, 4-by-6, are not
recommended for printing with your HP PSC. To print photos, use
HP Everyday Photo Paper. For your best photo printing needs, use
HP Premium Plus Photo Paper.
Note: Photo paper may curl when you remove it from the box. If this occurs,
curl the paper the opposite way to flatten it before inserting it into the
HP PSC.
paper
tips
HP papers
• HP Premium Inkjet Paper: Locate the gray arrow on the nonprinting
side of the paper, and then insert paper with the arrow side facing
up.
• HP Premium Photo Paper, HP Premium Plus Photo Paper, or
HP Everyday Photo Paper: Load the glossy (print) side down. Always
load at least five sheets of regular paper in the paper tray first, and
then place the photo paper on top of the regular paper.
• HP Premium Inkjet Transparency Film: Insert the film so that the white
transparency strip (with arrows and the HP logo) is on top and is
going into the tray first.
• HP Inkjet T-Shirt Transfer Iron-On: Flatten the transfer sheet completely
before using it; do not load curled sheets. (To prevent curling, keep
transfer sheets sealed in the original package until you are ready to
use them.) Manually feed one sheet at a time, with the unprinted side
facing down (the blue stripe faces up).
• HP Matte Greeting Cards, HP Glossy Greeting Cards, or HP FeltTextured Greeting Cards: Insert a small stack of HP greeting-card
paper, with the print-side down into the paper tray until it stops.
Labels
(works only with
printing)
• Always use letter-size or A4-size label sheets designed for use with
HP inkjet products (like Avery Inkjet Labels), and make sure that the
labels are not over two years old.
• Fan the stack of labels to make sure none of the pages are sticking
together.
• Place a stack of label sheets on top of standard paper in the paper
tray, print-side down. Do not insert labels one sheet at a time.
Postcards or hagaki
cards
Insert a stack of postcards or hagaki cards with the print-side down into
the paper tray until it stops. Line the postcards up on the right side of the
paper tray, and slide the paper-width guide up against the left side of
the cards until it stops.
4-by-6 inch photo
paper
Insert the photo paper with the print-side down into the paper tray until
it stops. Place the long edge of the photo paper against the right side of
the paper tray, and slide the paper-width guide up against the long edge
of the photo paper until it stops. If the photo paper you are using has
perforated tabs, load the photo paper so that the tabs are closest to you.
12
hp psc 1200 series
load originals and load paper
set the paper type
If you want to use a different type of paper, such as photo paper, transparency
film, t-shirt transfer paper, or brochures, simply load that paper in the paper tray.
You should then change the paper type settings to ensure the best print quality.
HP recommends paper type settings according to the type of paper you are
using.
This setting refers to copy options only. If you want to set the paper type for
printing, set the properties from the Print dialog box.
!
Press the Paper Type button to select Plain or Photo.
To avoid jams, remove papers from the output tray frequently. The output tray
capacity is affected by the type of paper and the amount of ink you are using.
For more information about output-tray capacity, see technical information on
page 29.
reference guide
13
chapter 3
14
hp psc 1200 series
use the copy features
4
The copy features let you do the following:
•
Produce high-quality color and black-and-white copies.
•
Make high-quality copies of photos using photo paper.
•
Enlarge or reduce the size of an original to fit a specific paper size.
make copies
You can make copies using the front panel of your HP PSC or by using the
HP PSC software on your computer. Copy features are available using either
method. However, the software offers additional copy features that are not
available from the front panel.
All copy settings that you select on the front panel are reset two minutes after
the HP PSC completes the copy.
make a copy
1
Load your original on the glass.
2
Press Start Copy, Black or Start Copy, Color.
You can also use the Paper Type button to select either Plain or Photo
paper, or use the Size button to select either 100% (creates an exact copy
of the original) or Fit to Page. For information on Fit to Page, see fit a copy
to the page or to a hagaki card on page 16.
Note: Before starting a color copy job, make sure that the color print
cartridge is installed in your HP PSC. If only the black print cartridge is
installed, you can make black and white copies to plain paper.
increase copy speed or quality
The HP PSC provides two options that affect copy speed and quality.
•
Best produces the highest quality for all paper. Best copies more slowly
than the fast setting. Best is the default setting for all copies. For
instructions, see make a copy on page 15.
•
Fast copies faster than the Best setting. The text is of comparable quality to
the Best setting, but the graphics may be of lower quality.
to make a copy from the front panel using the fast setting
1
Load your original on the glass.
2
Press the Paper Type button to select Plain.
Note: When using the Fast copy speed setting, you must select Plain as the
Paper Type.
3
Press and hold down the Scan button, and then press Start Copy, Black or
Start Copy, Color.
15
chapter 4
set the number of copies
You can set the number of copies on the front panel.
1
Load your original on the glass.
2
Do one of the following:
– If your HP PSC has a Copies button, press Copies to increase the
number of copies, then press Start Copy, Black or Start Copy, Color.
– If your HP PSC does not have a Copies button, press Start Copy, Black
or Start Copy, Color repeatedly, once for each copy you want to make.
perform special copy jobs
In addition to supporting standard copying, your HP PSC can also copy photos
and automatically enlarge or reduce your original to fit a full-size page.
copy a photo
When copying a photo, use the Paper Type button to select Photo. You may also
want to use the Fit to Page feature, which will enlarge or reduce the size of the
original to fit Letter or A4 paper.
1
Load the photo on the glass.
2
If you are using photo paper, load it in the paper tray.
3
Press the Paper Type button to select Photo.
4
Press Start Copy, Black or Start Copy, Color.
Tip: To enlarge a photo automatically to a full page, press the Size button
to select Fit to Page.
fit a copy to the page or to a hagaki card
Use Fit to Page or Fit to Hagaki (depending on your model) when you want to
automatically enlarge or reduce your original to fit Letter size paper, A4 size
paper, or a Hagaki card. You can enlarge a small photo to fit a full-size page,
as shown below. Using Fit to Page or Fit to Hagaki may prevent unwanted
cropping of text or images around the margins.
Tip: Make sure that the glass is clean and the original has been placed in
the front-left corner of the glass.
Original
16
Fit to Page
hp psc 1200 series
use the copy features
1
Load the original on the glass.
2
Press the Size button to select Fit to Page or Fit to Hagaki.
3
Press Start Copy, Black or Start Copy, Color.
stop copying
!
reference guide
To stop copying, press Cancel on the front panel.
17
chapter 4
18
hp psc 1200 series
use the scan features
5
Scanning is the process of converting pictures and text into an electronic format
for your computer. You can scan just about anything:
•
Photos
•
Newspaper articles
•
Text documents
Because the scanned image or text is in an electronic format, you can bring it
into your word processor or graphics program and modify it to suit your needs.
You can do the following:
•
Scan photos of your kids and e-mail them to relatives, create a
photographic inventory of your house or office, or create an electronic
scrapbook.
•
Scan text from an article into your word processor and quote it in a report,
saving you a lot of retyping.
Tip: To use the scan features, your HP PSC and computer must be
connected and turned on. The HP PSC software must also be installed and
running on your computer prior to scanning. To verify that the HP PSC
software is running on Windows, look for a status icon in the system tray.
On a Macintosh, the HP PSC software is always running.
Note: Bright direct sunlight on your HP PSC, or halogen desk lamps placed
close to your HP PSC, may affect the quality of scanned images.
Note: High resolution scanning (600 dpi or higher) requires a large
amount hard disk space. If there is not enough hard disk space available,
your system may stall.
scan an original
You can start a scan from your HP PSC or from the HP PSC software on your
computer.
For more information about scanning your pictures or documents using the
HP PSC software, see scan pictures and documents in the HP Photo & Imaging
Help.
to scan an original from the front panel to your Windows computer
1
Load your original on the glass.
2
Press Scan.
A preview image of the scan appears in the HP PSC software on your
computer.
Note: In the HP PSC software, the default setting is to display a preview
image. You can change this default setting if you do not want to see a
preview image.
19
chapter 5
3
When the preview image appears, you can make a few optional
adjustments to the scanned image.
Note: For more information about making changes to an image during the
preview, see adjust an image during the preview in scan pictures and
documents in the HP Photo & Imaging Help.
4
Click Accept.
The HP PSC does a final scan of the original and sends the image to the
HP Photo & Imaging Gallery, which automatically opens and displays the
image. The HP Photo & Imaging Gallery has many editing tools that you
can use to edit your image and achieve the results that you want.
Note: For more information about using the HP Photo & Imaging Gallery,
see manage images in how to use the software.
to scan an original from the front panel to your Macintosh computer
1
Load your original on the glass.
For more information, see load originals on page 9.
2
Press Scan.
The HP PSC scans the original and sends the image to the Scan window.
You can make adjustments to the image in the Scan Window.
3
When you are finished adjusting the scan settings, you can save the
image, print it, or send it to the HP Photo and Imaging Gallery.
See the HP Photo and Imaging Gallery online help for more information.
stop scanning
You can stop a scan by pressing the Cancel button located on the front panel.
20
hp psc 1200 series
maintain your hp psc
6
This section provides instructions for keeping your HP PSC in top working
condition. Perform these maintenance procedures as necessary.
clean the glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down
performance and affects the accuracy of features such as Fit to Page and Copy.
1
Turn off the unit, unplug the power cord, and raise the lid.
2
Clean the glass with a soft cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
Caution! Do not use abrasives, acetone, benzene, or carbon
tetrachloride on the glass; these can damage it. Do not place
liquids directly on the glass. They may seep under it and damage
the unit.
3
Dry the glass with a chamois or cellulose sponge to prevent spotting.
clean the lid backing
Minor debris can accumulate on the white document-backing located
underneath the unit’s lid. This can cause problems during scan or copy tasks.
1
Turn off the unit, unplug the power cord, and raise the lid.
2
Clean the white document-backing with a soft cloth or sponge slightly
moistened with a mild soap and warm water.
3
Wash the backing gently to loosen debris; do not scrub the backing.
4
Dry the backing with a chamois or soft cloth.
Caution! Do not use paper-based wipes as these may scratch the
backing.
5
If this does not clean the backing well enough, repeat the previous steps
using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a
damp cloth to remove any residual alcohol.
clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case.
The interior of the unit does not require cleaning. Keep fluids away from the
interior of the unit as well as the front panel.
21
chapter 6
work with print cartridges
To ensure the best print quality from your HP PSC, you will need to perform some
simple maintenance procedures.
print a self-test report
If you are experiencing problems with printing, before replacing the print
cartridges, you should print a Self-Test Report.
1
Press and hold down the Cancel button.
2
Press the Start Copy - Color button.
A self-test report is printed for your HP PSC, which may indicate the source
of any problems you may be having.
Color blocks
Nozzle patterns
Check the color blocks and nozzle patterns for streaking or white lines.
– Missing color blocks may indicate that the given color pen is out of
ink.
– Streaks may indicate clogged nozzles or dirty contacts. Do not clean
with alcohol.
handle print cartridges
Before you replace a print cartridge, you should know the part names and how
to handle the print cartridge.
Copper contacts
Plastic tape with
pink tab
(must be removed)
Ink nozzles
under tape
22
Do not touch the copper
contacts or the ink nozzles
hp psc 1200 series
maintain your hp psc
replace the print cartridges
The HP PSC notifies you to replace your print cartridges.
See order print cartridges on the inside back cover for information on ordering
replacement print cartridges.
1
Turn on the unit, then open the print cartridge access door by lowering the
handle.
The print carriage moves to the center of the unit.
print cartridge
access door
Push down
2
After the carriage stops moving, push down on the print cartridge to
release it, and then toward you out of its slot.
Note: It is normal to see ink build-up in the print cartridge slots.
3
Remove the new print cartridge from its packaging and, being careful to
touch only the bright pink plastic tab, gently remove the plastic tape to
uncover the ink nozzles.
Caution! Do not touch the copper contacts or ink nozzles.
reference guide
23
chapter 6
Once you have removed the plastic tape, install the print cartridge
immediately to prevent the ink from drying in the nozzles.
4
Push the new print cartridge into the appropriate slot at a slight angle until
it clicks into place.
Caution! Do not attempt to push the cartridge straight into the slot.
It must slide in at a slight angle.
The tri-color print cartridge goes on the left and the black cartridge goes on
the right.
5
Close the print cartridge access door.
align cartridges
After you install or replace a print cartridge, the HP PSC automatically prints a
print cartridge alignment sheet. This may take a few moments. Aligning the
cartridges ensures high-quality output.
!
Place the print cartridge alignment sheet on the glass, then press the Scan
button.
The cartridges are aligned correctly.
Note: During alignment the button LED will blink until the procedure
completes, which takes about 30 seconds.
self-maintenance sounds
During the life of your product you may hear various mechanical sounds. This is
a normal part of your unit’s self-maintenance.
24
hp psc 1200 series
additional setup information
7
During the installation of the HP PSC software, a number of windows are
displayed. You should see the following:
•
Installing
•
Copying files
•
A request to plug in the HP PSC
•
Green OK and check mark
•
Request to restart your computer (may not occur in all cases)
•
Registration
If you did not see all of these windows, there may be a problem with the
installation. Verify the following:
•
The HP Director contains five icons (double-click the HP Director icon on
the desktop)
•
The HP PSC is listed in the Printers dialog box
•
There is an icon for the HP PSC in the System Tray that indicates the
HP PSC is ready.
If the HP Director does not show five icons, you may need to wait a few minutes
for the HP PSC to connect to your computer.
possible installation problems
If nothing appears on your computer screen after you insert the HP PSC
1200 Series CD-ROM into your computer’s CD-ROM drive
1
From the Start menu, choose Run.
2
In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter d, use the appropriate drive letter), then click OK.
If the HP Director does not contain five icons, do the following:
•
Verify that the front-panel overlay is attached, then unplug the HP PSC and
plug it in again.
•
Verify that the USB and power cables are plugged in.
–
–
–
–
Unplug the USB cable and plug it in again.
Do not attach the USB cable to a keyboard or nonpowered hub.
Verify that the USB cable is 3 meters or less in length
If you have several USB devices attached to your computer, you may
want to unplug the others during the installation.
Note: AppleTalk is not supported.
•
Unplug the HP PSC from the wall and plug it in again.
•
Restart your computer.
25
chapter 7
On Windows, check the System Tray for applications that are running in
the background and close them before restarting your computer.
remove and reinstall your hp psc software
If five icons do not appear in the Director, you may need to uninstall and reinstall the software. Do not simply delete the HP PSC program files from your
hard drive. Be sure to remove them properly using the uninstall utility provided
in the HP PSC program group.
to uninstall from a Windows computer
1
Disconnect your HP PSC from your computer.
2
On the Windows taskbar, click Start, choose Programs or All Programs
(XP), choose Hewlett-Packard, choose hp psc 1200 series, then choose
uninstall software.
3
Follow the directions on the screen.
Be sure to disconnect your HP PSC.
4
If you are asked whether you would like to remove shared files, click No.
Other programs that use these files may not work properly if the files are
deleted.
5
After the program finishes removing the software, disconnect your HP PSC,
and restart your computer.
Note: It is important that you disconnect your HP PSC before restarting your
computer.
6
To reinstall the software, insert the HP PSC 1200 Series CD-ROM into your
computer’s CD-ROM drive, and follow the instructions that appear.
7
After the software is installed, connect and turn on your HP PSC, following
the onscreen instructions and the instructions in your Setup Poster.
After connecting and turning on your HP PSC, you may have to wait
several minutes for all of the Plug and Play events to complete.
When the software installation is complete, you will see a Status Monitor
icon in the System Tray.
8
To verify that the software is properly installed, double-click on the
HP Director icon on the desktop. If the HP Director shows five icons, the
software has been properly installed.
to uninstall from a Macintosh computer
26
1
Disconnect your HP PSC from your computer.
2
Double-click on Applications:HP All-in-One Software folder.
hp psc 1200 series
additional setup information
3
Double-click on HP Uninstaller.
4
Follow the directions that appear on the screen.
5
After the program finishes removing the software, disconnect your HP PSC,
and restart your computer.
6
To reinstall the software, insert the HP PSC 1200 Series CD-ROM into your
computer’s CD-ROM drive.
Note: When re-installing the software, follow the instructions on the Setup
Poster. Do not connect the HP PSC to your computer until after you have
completed the software installation.
7
On the desktop, open the CD-ROM, double-click on hp all-in-one installer,
and follow the instructions that appear.
additional troubleshooting help
You may want to refer to the readme file for more information on possible
installation problems. On Windows, you can access the readme file from the
Start button on the taskbar; select Programs, Hewlett-Packard, hp psc 1200
series, View the Readme File. On Macintosh, you can access the readme file by
double-clicking on the icon located in the top-level folder of the HP PSC software
CD-ROM.
The readme file provides more information, including
•
Using the Re-install utility after a failed installation to return your PC to a
state that will allow the HP PSC to be re-installed.
•
Using the Re-install utility on Windows 98 to recover from a Composite
USB System Driver missing error.
This error may occur if the hardware is installed prior to installing the
software. After running the Re-install utility, reboot your PC, and install the
HP PSC software before connecting the HP PSC to your computer.
You can also find more information on this website
www.hp.com/support
reference guide
27
chapter 7
28
hp psc 1200 series
technical information
8
physical specifications
•
Height: 6.68 in. (16.97 cm)
•
Width: 16.76 in. (42.57 cm)
•
Depth: 10.20 in. (25.91 cm)
•
Weight: 9.50 lb. (4.31 kg)
power specifications
•
Power consumption: 75W maximum
•
Source (Input Voltage): 100 to 240 VAC, grounded
•
Input Frequency: 50 to 60 Hz
•
Current: 1A maximum
regulatory notices
The following sections are statements from various regulatory agencies.
geräuschemission
LpA < 70 dB
am Arbeitsplatz
im Normalbetrieb
nach DIN 45635 T. 19
notice to Korean customers
29
chapter 8
declaration of conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name and Address:
Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA
declares that the
product
Product Name:
hp psc 1200 series (Q1647A)
Model Number(s):
psc 1210 (Q1662A), psc 1210xi (Q1663A), psc 1210v (Q1664A),
psc 1215 (Q1667A)
Product Options:
All
conforms to the following Product Specifications:
Safety:
EN60950:1992 +A1, A2, A3, A4 & A11
IEC60950:1991 +A1, A2, A3 & A4
UL1950/CSA 22.2 No. 950, 3rd Edn: 1995
NOM-019-SCFI-1993
IEC 60825-1:1993 +A1/EN 60825-1:1994 +A11 Class 1 (Laser/LED)
EMC:
CISPR22:1993 +A1 & A2 / EN55022:1994, +A1 & A2 -Class B
CISPR24:1997/EN55024:1998
IEC 61000-3-2:1995 / EN61000-3-2:1995
IEC 61000-3-3:1994 / EN61000-3-3:1995
AS/NZS 3548: 1992
CNS13438: 1997
FCC Part 15-Class B / ICES-003, Issue 2 / VCCI-2
GB 9254-1998
Supplementary Information
The Product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC,
and the EMC Directive 89/336/EEC carries the CE marking accordingly.
European Contact for regulatory topics only: Your local Hewlett-Packard Sales and Service
Office or
Hewlett-Packard GmbH.
Department HQ-TRE, Herrenberger Strasse 140, D-71034 Böblingen, Germany (FAX + 497031-14-3143)
30
hp psc 1200 series
get hp psc support
9
This section explains the service information provided by Hewlett-Packard.
If you are unable to find the answer you need in the printed or onscreen
documentation supplied with your product, you can contact one of the
HP support services listed in the following pages. Some support services are
available only in the U.S. and Canada, while others are available in many
countries/regions worldwide. If a support service number is not listed for your
country/region, contact your nearest authorized HP dealer for help.
get support and other information from the internet
If you have Internet access, you can get more information from the HP website
at:
www.hp.com/support
The website offers technical support, drivers, supplies, and ordering
information.
hp customer support
Software programs from other companies may be included with your HP PSC.
If you experience problems with any of those programs, you will receive the best
technical assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1
Make sure that:
a. Your unit is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2
Reset your unit:
a. Turn off the unit using the On button located on the unit’s front panel.
b. Unplug the power cord from the back of the unit.
c. Plug the power cord back into the unit.
d. Turn on the unit using the On button.
3
For more information, see the HP website at:
www.hp.com/support
4
If you are still experiencing problems and need to speak with an
HP Customer Support Representative:
– Have your serial number and service ID ready. To view your serial
number and service ID, print a self-test report, which contains this
information. To print a self-test report, press and hold the Cancel
button, then press the Color copy button.
– Be prepared to describe your problem in detail.
5
Call HP Customer Support. Be near your unit when you call.
31
chapter 9
call in the U.S. during warranty
Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M.
Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M.
MST. This service is free during the warranty period; however, your standard
long-distance phone charges still apply. A fee may apply outside the warranty
period.
U.S. phone support is available in both English and Spanish languages 24
hours a day, 7 days a week (days and hours of support may change without
notice).
call hp japan customer care center
call elsewhere in the world
The numbers listed below are current as of the printing date of this guide. For a
list of current international HP Support Service numbers, visit this address and
choose your own country/region or language:
www.hp.com/support
For Korea, you can also visit this address:
www.hp.co.kr/
You can call the HP support center in the following countries/regions. If your
country/region is not listed, contact your local dealer or nearest HP Sales and
Support Office to find out how to obtain services.
Support service is free during the warranty period; however, your standard
long-distance phone charges will apply. In some cases, a flat fee per single
incident will also apply.
For phone support in Europe, please check for the details and conditions of
phone support in your country/region by consulting the following website:
www.hp.com/support
Alternatively, you can ask your dealer or call HP at the phone number indicated
in this booklet.
32
hp psc 1200 series
get hp psc support
As part of our constant efforts to improve our phone support service, we advise
you to check our website on a regular basis for new information regarding
service features and delivery.
country/region
hp technical support
country/region
hp technical support
Algeria
+213 (0) 61564 543
Malaysia
1-800-805405
Argentina
0810-555-5520
Mexico
01-800-472-6684
Australia
+61 3 8877 8000
1902 910 910
Mexico (Mexico City)
5258-9922
Austria
+43 (0) 810 00 6080 Morocco1
+212 22404 747
Bahrain (Dubai)
800 728
Netherlands
+31 (0) 20 606 8751
Belgium (Dutch)
+32 (0) 2 626 8806
New Zealand
0800 441 147
Belgium (French)
+32 (0) 2 626 8807
Norway
+47 22 11 6299
Brazil (Grande Sao
Paulo)
(11) 3747 7799
Oman
+971 4 883 8454
Brazil (Demais
Localidades)
0800 157751
Palestine
+971 4 883 8454
Canada during
warranty
(905) 206 4663
Panama
001-800-7112884
Canada postwarranty
(per-call charge)
1-877-621-4722
Peru
0-800-10111
Caribbean & Central 1-800-711-2884
America
Philippines
632-867-3551
Chile
800-360-999
Poland
+48 22 865 98 00
China
86 10 6868 7980
Portugal
+351 21 3176333
Colombia
9-800-114-726
Puerto Rico
1-877-2320-589
Costa Rica
0-800-011-0524
Qatar
+971 4 883 8454
Czech Republic
+420 (0)
261307310
Romania
+40 1 315 44 42 or
local
01 3154442
Denmark
+45 39 29 4099
Russian Federation,
Moscow
+7 095 797 3520
Ecuador
1800-711-2884
Russian Federation,
St. Petersburg
+7 812 346 7997
Europe (English)
+44 (0) 207 512
5202
Saudi Arabia
+800 897 14440
Egypt
02 532 5222
Singapore
65 6272 5300
1
reference guide
33
chapter 9
country/region
hp technical support
country/region
hp technical support
Finland
+358 (0) 203 47 288 Slovakia
+421 (0) 2 682
08080
France (0.34 Euro/
min.)
0892 69 60 22
South Africa (inside
RSA)
086 000 1030
Germany (0.12
Euro/min.)
+49 (0) 180 52 58
143
South Africa, (outside
RSA)
+27-11 258 9301
Greece
+30 1060 73 603
Spain
+34 902 321 123
Hong Kong (SAR)
+85 (2) 3002 8555
Sweden
+46 (0)8 619 2170
2
Guatemala
1800-995-5105
Switzerland
Hungary
+36 (0) 1 382 1111
Taiwan
+886-2-2717-0055
0800 010 055
India
1-600-112267
91 11 6826035
Thailand
+66 (2) 661 4000
Indonesia
62-21-350-3408
Tunisia1
+216 1891 222
Ireland
+353 (0) 1 662 5525 Turkey
+90 216 579 7171
Israel
+972 (0) 9 8304848
Ukraine
+7 (380-44) 4903520
Italy
+39 (0) 226410350
United Arab Emirates
+971 4 883 8454
Japan
0570 000 511
+81 3 3335 9800
United Kingdom
+44 (0) 207 512 52
02
Jordan
+971 4 883 8454
Venezuela
0800-47468368 or
800-477-7777
Korea (Seoul)
+82 (2) 3270 0700
Venezuela (Caracas)
(502) 207-8488
Korea (outside Seoul) 080 999 0700
Vietnam
84 (0) 8 823 4530
Kuwait
+971 4 883 8454
Yemen
+971 4 883 8p454
Lebanon
+971 4 883 8454
+41 (0) 84 880 1111
1 This Call Center supports French speaking customers from the following countries/
regions: Morocco, Tunisia, and Algeria.
2 This Call Center supports German, French and Italian speaking customers in
Switzerland.
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A perincident, out-of-warranty support fee of $27.50 (inc. GST) will be charged to
your credit card. You can also call 1902 910 910 ($27.50 charged to your
phone account) from 9:00 A.M. to 5:00 P.M. Monday through Friday.
(Charges and support hours are subject to change without notice.)
34
hp psc 1200 series
get hp psc support
prepare your unit for shipment
If after contacting HP Customer Support or returning to the point of purchase,
you are requested to send your unit in for service, please follow the power off
and rebox steps below to avoid further damage to the HP product.
Note: When transporting your HP PSC, make sure that the pens have been
removed, the HP PSC has been properly shut down by pressing the power
button, and you have allowed time for the carriage to return to the service
station and for the scanner to return to its parked position.
1
Turn on the unit.
Disregard steps 1 through 5, if your unit will not turn on and the print
carriage is in the home position. You will not be able to remove the print
cartridges. Proceed to step 6.
2
Open the print-carriage access door.
The print carriage moves to the center of the unit.
Caution! Remove both print cartridges. Failure to do so may
damage your unit.
See replace the print cartridges on page 23 for information on removing
the print cartridges.
3
Place the print cartridges in an airtight bag so they will not dry out, and
put them aside (do not send them with the unit, unless instructed to by the
HP customer support call agent).
4
Close the print cartridge access door.
5
Wait for the print cartridge to park (stop moving). This may take a few
seconds.
6
Turn off the unit.
7
If available, pack the unit for shipment using the original packing
materials or the packaging materials that come with your exchange unit.
If you do not have the original packaging materials, please use other
adequate packaging materials. Shipping damage caused by improper
packaging and/or improper transportation is not covered under the
warranty.
reference guide
35
chapter 9
8
Place the return shipping label on the outside of the box.
9
Include the following items in the box:
– A brief description of symptoms for service personnel (samples of print
quality problems are helpful).
– A copy of the sales slip or other proof of purchase to establish the
warranty coverage period.
– Your name, address, and a phone number where you can be reached
during the day.
hp distribution center
To order HP PSC software, a copy of the printed Reference Guide, a setup
poster, or other customer-replaceable parts, do one of the following:
•
In the U.S. or Canada, call (208) 323 2551.
•
In Latin America, call the appropriate number for your country/region (see
call elsewhere in the world on page 32).
•
Visit this website:
www.hp.com/support
36
hp psc 1200 series
10
warranty information
HP PSC 1200 series
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or
the “end of warranty” date printed on the cartridge has been reached,
whichever occurs first.
Note: The services described in the express service and warranty
upgrades sections below may not be available in all locations.
warranty service
express service
To obtain HP express repair service, the customer must contact an HP service
office or an HP Customer Support Center for basic troubleshooting first. See
hp customer support on page 31 for steps to take before calling Customer
Support.
If a customer unit needs a minor part replacement and these parts can normally
be replaced by the customer, the customer-replaceable components may be
serviced through expedited part shipment. In this event, HP will prepay shipping
charges, duty and taxes; provide telephone assistance on replacement of the
component; and pay shipping charges, duty, and taxes for any part that HP asks
to be returned.
The HP Customer Support Center may direct customers to designated authorized
service providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the
pack must be purchased within the first 180 days of product purchase. This
program offers phone support from 6:00 A.M. to 10:00 P.M. Mountain
Standard Time (MST) Monday through Friday and 9:00 A.M. to 4:00 P.M.
(MST) on Saturdays. If during your technical support call it is determined that you
need a replacement product, then HP will ship you this product next business day
free of charge. Available in U.S. only.
For more information, please call 1-888-999-4747 or visit the following
HP website:
www.hp.com/go/hpsupportpack
Outside the U.S., please call your local HP Customer Support office. See call
elsewhere in the world on page 32 for a list of international Customer Support
numbers.
37
chapter 10
returning your hp psc for service
Before returning your HP PSC for service, you must call HP Customer Support.
See hp customer support on page 31 for steps to take before calling Customer
Support.
hewlett-packard limited global warranty statement
extent of limited warranty
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that
each HP PSC product (“Product”), including related software, accessories,
media, and supplies, shall be free from defects in material and workmanship for
the duration, which begins on the date of purchase by the Customer.
For each software Product, HP’s limited warranty applies only to a failure to
execute programming instructions. HP does not warrant that the operation of
any Product shall be uninterrupted or error free.
HP’s limited warranty covers only those defects which arise as a result of normal
use of a Product, and does not cover any other problems, including those which
arise as a result of (a) improper maintenance or modification, (b) software,
accessories, media, or supplies not provided or supported by HP, or (c)
operation outside the Product’s specifications.
For any hardware Product, the use of a non-HP print cartridge or a refilled print
cartridge does not affect either the warranty to the Customer or any HP support
contract with the Customer. However, if Product failure or damage is
attributable to the use of a non-HP or refilled print cartridge, HP shall charge its
standard labor and materials charges to service the Product for the failure or
damage.
If HP receives, during the applicable warranty period, notice of a defect in any
Product, HP shall either repair or replace the defective Product, at HP’s option.
Where labor charges are not covered by HP’s limited warranty, repairs shall be
at HP’s standard charges for labor.
If HP is unable to repair or replace, as applicable, a defective Product which is
covered by HP’s warranty, HP shall, within a reasonable time after being
notified of the defect, refund the purchase price for the Product.
HP shall have no obligation to repair, replace, or refund until the Customer
returns the defective Product to HP.
Any replacement product may be either new or like-new, provided that it has
functionality at least equal to that of the Product being replaced.
HP products, including each Product, may contain remanufactured parts,
components, or materials equivalent to new in performance.
HP's limited warranty for each Product is valid in any country/region or locality
where HP has a support presence for the Product and where HP has marketed
the Product. The level of warranty service may vary according to local standards.
HP shall have no obligation to alter the form, fit, or function of the Product in
order to make it operate in a country/region or locality for which the Product
was never intended to operate.
38
hp psc 1200 series
warranty information
limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD
PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP
PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND
FITNESS FOR A PARTICULAR PURPOSE.
limitations of liability
To the extent allowed by local law, the remedies provided in this Limited
Warranty Statement are the Customer’s sole and exclusive remedies.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO
EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY
AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
local law
This Limited Warranty Statement gives the Customer specific legal rights. The
Customer may also have other rights which vary from state to state in the United
States, from province to province in Canada, and from country/region to
country/region elsewhere in the world.
To the extent this Limited Warranty Statement is inconsistent with local law, this
Statement shall be deemed modified to be consistent with such local law. Under
such local law, certain disclaimers and limitations of this Statement may not
apply to the Customer. For example, some states in the United States, as well as
some governments outside the United States (including provinces in Canada),
may:
Preclude the disclaimers and limitations in this Statement from limiting the
statutory rights of a consumer (e.g. the United Kingdom);
Otherwise restrict the ability of a manufacturer to enforce such disclaimers or
limitations; or
Grant the Customer additional warranty rights, specify the duration of implied
warranties which the manufacturer cannot disclaim, or not allow limitations on
the duration of implied warranties.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE
IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS.
reference guide
39
chapter 10
40
hp psc 1200 series
index
Numerics
4-by-6 inch photo paper
load, 12
A
align print cartridges, 24
B
buttons
cancel, 3
copies (1-9), 16
copies (1-99), 3
front panel, 3, 6
C
cancel
button, 3
copy, 17
scan, 20
cartridges
replace, 23
clean
the exterior, 21
the glass, 21
the lid backing, 21
copy
buttons, 3, 6
fit to page, 16
make copies, 15
photo, 16
quality, 15
set number of copies, 16
special copy jobs, 16
speed, 15
stop, 17
customer care center
HP Japan, 32
customer support, 31
call from outside U.S., 32
calling in the U.S., 32
contacting, 31
web site, 31
D
declaration of conformity, 30
director review, 4
E
enlarge a copy, 16
envelopes
load, 10
F
fit to page, 16
front panel
features, 3, 6
scan from, 19
status lights, 6
front-panel display, 3, 6
G
glass
clean, 21
greeting cards
load, 12
H
hagaki cards
load, 12
help, 1
HP customer support, 31
HP Director, 4
HP distribution center, 36
HP papers
tips on loading, 12
HP Photo & Imaging
Gallery, 20
HP PSC software, 4
I
ink cartridges, see print
cartridges
inkjet paper
load, 12
L
labels
load, 12
lid backing
clean, 21
load
change the paper type, 13
envelopes, 10
hagaki cards, 12
original on the glass, 9
paper, 9
photo paper, 12
postcards, 11, 12
set the paper size, 13
tips, 11
M
maintenance
align print cartridges, 24
clean the exterior, 21
clean the glass, 21
clean the lid backing, 21
replace print cartridges, 23
self-test report, 22
sounds, 24
N
notices
regulatory, 29
number of copies, 3
set, 16
O
order print cartridges, 43
originals
how to place on glass, 9
P
paper
change default size for
copy, 13
change the type, 13
load, 9
recommended, 9
set the size, 13
tips on loading, 11
paper size
change for copy, 13
paper tray
load, 9
phone numbers
support services, 31
photo paper
load, 12
photos
copy, 16
postcards
load, 11, 12
power specifications, 29
prepare your HP PSC for
shipment, 35
print
envelopes, 10
self-test report, 22
print cartridges
41
index
align, 24
replace, 23
Q
quality
copy, 15
quick start, 6
review the HP Director, 4
use with a computer, 4
R
reduce a copy, 16
regulatory notices, 29
reinstall software, 26
remove software, 26
replace
print cartridges, 23
reports
self-test, 22
returning your HP PSC for
service, 38
42
S
scan
buttons, 3, 6
from front panel, 19
stop, 20
self-test report, 22
setup
additional information, 25
shipping
your HP PSC, 35
software
introduction, 4
remove and reinstall, 26
sounds
normal, 24
specifications
power, 29
speed
copy, 15
stop
copy, 17
scan, 20
support services, 31
T
telephone numbers, 31
transparency film
recommend choices, 9
tips on loading, 11
troubleshooting, remove and
reinstall software, 26
T-shirt Transfer Iron-On
load, 12
tutorial, 6
before you begin, 6
front panel features, 3, 6
W
warranty, 31
service, 37
statement, 38
upgrades, 37
hp psc 1200 series
order media
To order media such as HP Premium Inkjet Paper, HP Premium Inkjet
Transparency Film, HP Iron-On T-shirt Transfer paper, or HP Greeting
Cards, go to
www.hpshopping.com
For orders in countries other than the U.S. and Canada, select other
countries, then click Yes to leave hpshopping.com. From this website, you
can access hpshopping.com for your specific language or region.
order print cartridges
The following table lists the print cartridges that you can use with the
HP PSC 1200 Series, and the corresponding reorder numbers.
print cartridges
hp reorder number
HP black print cartridge
#56, 19 ml black print cartridge
HP color print cartridge
HP tri-color print cartridge
#57, 17 ml color print cartridge
#28, 8 ml color print cartridge
The HP 28 tri-color inkjet print cartridge and the HP 57 tri-color inkjet
print cartridge are designed to work with your HP PSC. The HP 28 tricolor print cartridge is priced lower and has less ink than the HP 57 print
cartridge and is designed for customers who print less frequently. The
HP 57 tri-color inkjet print cartridge is designed for customers who will
print frequently, especially photos.
Visit the hp psc information center
It has everything you need to get the most value from your HP PSC.
•
Technical Support
•
Supplies and Ordering Information
•
Project Tips
•
Ways to Enhance Your Product
www.hp.com/support
© 2003 Hewlett-Packard Company
Printed in the U.S.A., Mexico, Germany, Singapore, or China.
*Q1660-90119*
*Q1660-90119*
Q1660-90119