Brother FAX-827 Fax Machine User`s guide

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FAX-817 Series

FAX-827 Series

FAX-837MC Series

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: FAX-817, FAX-827, FAX-837MC

Serial Number:*

Date of Purchase:

Place of Purchase:

* The serial number is on the bottom of the unit. Retain this

User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

This User’s Guide is for the following models.

FAX-817 is FAX-817 and FAX-817S

FAX-827 is FAX-827 and FAX-827S

FAX-837MC is FAX-837MC and FAX-837MCS

THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE

ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE

CONNECTOR.

APPROVAL INFORMATION

Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

i

Safety precautions

To use the fax machine safely

Please refer to these instructions for later reference and before attempting any maintenance.

WARNING

There are high voltage electrodes inside the fax machine. Before you clean the fax machine, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket.

Do not handle the plug with wet hands. Doing this might cause an electrical shock.

After you have just used the fax machine, some internal parts are extremely HOT! Please be careful.

WARNING

■

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket.

Never install telephone wiring during a lightning storm. Never install a telephone socket in a wet location.

■

This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket in order to shut off power completely.

ii

IMPORTANT SAFETY INSTRUCTION

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool.

2. Avoid using this product (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3. Do not use this product to report a gas leak in the vicinity of the leak.

4. Use only the power cord provided with the fax machine.

SAVE THESE INSTRUCTIONS

Choosing a location

Place the fax machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the fax machine near a telephone socket and a standard, grounded electrical socket.

Choose a location where the temperature remains between

10°C - 35°C.

Caution

■ Avoid placing the fax machine in a high-traffic area.

■ Do not place near heaters, air conditioners, water, chemicals, or refrigerators.

■

Do not expose the fax machine to direct sunlight, excessive heat, moisture, or dust.

■

Do not connect the fax machine to electrical sockets controlled by wall switches or automatic timers.

■

Disruption of power can wipe out information in the fax machine’s memory.

■

Do not connect the fax machine to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply.

■

Avoid interference sources, such as speakers or the base units of cordless phones.

iii

iv

Quick Reference Guide

Sending faxes

Automatic transmission

Insert the document face down in the ADF (up to 10 pages).

Enter the fax number you want to call.

Press Fax Start.

Receiving faxes

Select Receive Mode

For FAX-817/827, press

Receive Mode to select

FAX ONLY , FAX/TEL,

TAD:ANSWER MACH.

MANUAL .

For FAX-837MC, press

Receive Mode to select

FAX ONLY , FAX/TEL, or

MANUAL .

MC:MSG CTR .

If you select FAX/TEL, make sure you set Ring

Delay and F/T Ring Time.

(See Setting the Ring

Delay on page 5-2 and

Setting the F/T Ring Time

(FAX/TEL mode only) on page 5-3.)

Storing numbers

Storing One-Touch Dial numbers

Press Menu/Set, 6, 1.

Press a One-Touch key where you want to store a number.

Enter a number (up to 20 digits), and then press

Menu/Set.

Enter a name up to 15 characters (or leave it blank), and then press

Menu/Set.

Press ▲ or ▼ to select the type of number and press

Menu/Set.

Press

▲ or ▼ to select if you set ANTI JUNK to ON

(or OFF) and press

Menu/Set. (Not available in Australia and New

Zealand)

Press Stop/Exit.

Storing Speed-Dial numbers

Press Menu/Set, 6, 2.

Using the dial pad, enter a two-digit Speed-Dial location number (00-99 for

FAX-827/837MC or 01-60 for FAX-817), and then press Menu/Set.

Enter a number (up to 20 digits), and then press

Menu/Set.

Enter a name (up to 15 characters) or leave it blank, and then press

Menu/Set.

Press ▲ or ▼ to select the type of number and press

Menu/Set.

Press ▲ or ▼ to select if you set ANTI JUNK (Not available in Australia and

New Zealand) to ON (or

OFF ) and press

Menu/Set.

Press Stop/Exit.

Dialling operations

One-Touch Dialling

Insert the document face down in the ADF.

Press the One-Touch key of the number you want to call.

Press Fax Start.

v

Speed-Dialling

Insert the document face down in the ADF.

Press Search/Mute, then press # and the two-digit

Speed-Dial number.

Press Fax Start.

Using Search

Insert the document face down in the ADF.

Press Search/Mute and use the dial pad to enter the first letter of the name you are looking for.

Press the memory.

Press Fax Start, when the

LCD shows the name you want to call.

Recording OGM

Press Menu/Set, 8, 4.

Press

▲ or ▼ to select

MSG CTR OGM , and then press Menu/Set.

Press

▲ or ▼ to reach

RECORD MSG , and then press Menu/Set.

Pick up the handset to record a message.

Replace the handset.

Playing a Voice Message

Press Play/Record.

Use (RWD) to repeat a message.

Use (FWD) to skip a message.

Press Stop/Exit.

Making copies

Making a single copy

Insert the document face down in the ADF.

Press Copy/Reports twice.

Printing a Fax Message

Press Play/Record.

After voice messages have played, press 1.

Sorting multiple copies

Insert the document face down in the ADF.

Press Copy/Reports.

Enter the number of copies you want (up to

99).

Press Menu/Set.

Press

▲ or ▼ to select

SORT , and then press

Copy/Reports.

Erasing Messages

To erase voice messages individually

Press Play/Record.

Press Erase after the two short beeps.

Press 1.

Press Stop/Exit.

Message Centre

(FAX-837MC only)

Turning ON Message Centre

Mode

Record the Outgoing

Message (MSG CTR OGM).

Press until it lights.

To erase messages all at once

Press Erase.

Press

▲ or ▼ to select

ERASE ALL VOICE?

ERASE ALL DOC?

ERASE ALL MSG.?

, and then press Menu/Set.

Press 1.

Press Stop/Exit.

vi

Telephone Service for Australia

(Telstra

FaxStream

Duet

) ..................................... 5-14

Distinctive Ringing (Telstra

FaxStream

Duet

) .... 5-14

Telephone Service for New Zealand ............................ 5-16

FaxAbility ................................................................. 5-16

Telephone Service for Some Countries ........................ 5-18

Distinctive Ringing

(For Singapore and Hong Kong) ........................... 5-18

Setup Send.............................................................6-1

How to dial ...................................................................... 6-1

Manual dialling........................................................... 6-1

One-Touch dialling..................................................... 6-1

Speed-dialling ............................................................ 6-1

Search ....................................................................... 6-1

Fax Redial.................................................................. 6-2

How to fax ....................................................................... 6-2

Automatic transmission.............................................. 6-2

Manual transmission.................................................. 6-3

Sending a fax at the end of a conversation ............... 6-3

Basic sending operations................................................ 6-3

Sending faxes using multiple settings........................ 6-3

Contrast ..................................................................... 6-4

Fax resolution ............................................................ 6-4

Multiple Resolution Transmission .............................. 6-5

Cancelling a fax in progress ...................................... 6-5

Cancelling a scheduled job........................................ 6-5

Advanced sending operations ........................................ 6-6

Composing the electronic Cover Page

(FAX-827/837MC only) ........................................... 6-6

Broadcasting.............................................................. 6-8

Overseas Mode ......................................................... 6-8

Call Reservation (FAX-827/837MC only)................... 6-9

Delayed Fax............................................................. 6-10

viii

Setting up Polled Transmit (Standard)..................... 6-11

Setup for Polling Transmit with Secure Code .......... 6-11

Secure Polling.......................................................... 6-12

Memory Transmission ............................................. 6-12

Out of Memory message ......................................... 6-13

Interrupting Delayed Fax and Polled Transmit jobs........................................................................ 6-13

TX Lock System....................................................... 6-13

Quick-Dial numbers and dialling options............7-1

Storing numbers for easy dialling ................................... 7-1

Storing One-Touch Dial numbers/Storing Junk

Fax/Call numbers ................................................... 7-1

Storing Speed-Dial numbers/Storing Junk Fax/Call numbers .................................................................. 7-2

Changing One-Touch and Speed-Dial numbers........ 7-3

Setting up Groups for Broadcasting........................... 7-4

Dialling options ............................................................... 7-5

Manual dialling........................................................... 7-5

On Hook dialling ........................................................ 7-5

One-Touch dialling..................................................... 7-6

Speed-Dialling ........................................................... 7-6

Search ....................................................................... 7-7

Pause......................................................................... 7-7

Mute........................................................................... 7-7

Answering Calls with the Speaker Phone

(FAX-837MC only) .................................................. 7-7

Redial (Telephone) .................................................... 7-8

Redial (Fax) ............................................................... 7-8

Tone or Pulse ............................................................ 7-8

Remote Fax Options (FAX-817/827 only) ............8-1

Fax Forwarding ............................................................... 8-1

Setting up Fax Forwarding......................................... 8-1

Setting Fax Storage ........................................................ 8-2

Turning off Remote Fax Options................................ 8-2

Setting your remote access code ................................... 8-2

Remote Retrieval ............................................................ 8-3

Using your remote access code ................................ 8-3

Remote commands.................................................... 8-4

Retrieving fax messages ........................................... 8-5

Changing your Fax Forwarding number .................... 8-5

Message Centre (FAX-837MC only) .....................9-1

Message Centre Mode ................................................... 9-1

Setting Up Message Centre....................................... 9-1

Setting up voice store ................................................ 9-1

Setting Fax Forward/Fax Storage.............................. 9-2

Recording the Message Centre’s Outgoing Message

(TAD MESSAGE) ................................................... 9-3

Activating Message Centre Mode.............................. 9-4

Message Indicator ..................................................... 9-4

Playing Voice Messages............................................ 9-5

ix

Printing a Fax Message ............................................. 9-5

Backup Printing Option .............................................. 9-5

Erasing Messages ..................................................... 9-6

Setting the maximum time for incoming messages .... 9-6

Setting the Toll Saver ................................................ 9-7

ICM Recording Monitor ............................................. 9-7

Recording a Conversation ......................................... 9-7

Remote Retrieval ............................................................ 9-8

Using the Remote Access Code................................ 9-8

Setting your Remote Access Code............................ 9-8

Remote commands.................................................... 9-9

Retrieving the Memory Status List........................... 9-10

Retrieving Fax Messages ........................................ 9-10

Changing the Fax Forwarding Number.................... 9-11

Printing reports ...................................................10-1

FAX settings and activity .............................................. 10-1

Customizing the Transmission Verification

Report ................................................................... 10-1

Setting the Journal Period ....................................... 10-1

Printing reports ........................................................ 10-2

How to print a report ................................................ 10-2

Making copies......................................................11-1

Using the fax machine as a copier................................ 11-1

Copy operations............................................................ 11-1

Making a single copy ............................................... 11-1

Copy options: Single or Multiple copies, Sort/Stack,

Reduce/Enlarge .................................................... 11-2

Legal limitations ............................................................ 11-3

Important information .........................................12-1

Important safety instructions for Ausralia...................... 12-1

Important Information for New Zealand ........................ 12-2

Important Safety Instructions .................................. 12-2

Important Information for Some Countries.................... 12-5

Important Safety Instructions ................................... 12-5

Trademarks................................................................... 12-7

Shipment of the fax machine ........................................ 12-7

Troubleshooting and routine maintenance.......13-1

Troubleshooting ............................................................ 13-1

Error messages ....................................................... 13-1

Compatibility ............................................................ 13-4

Document Jam or Paper Jam .................................. 13-4

If you are having difficulty with the fax machine ...... 13-6

Routine maintenance .................................................... 13-8

Cleaning the print head............................................ 13-8

Cleaning the scanner............................................... 13-9

Changing the ribbon ................................................ 13-9

Glossary ................................................................G-1

x

Specifications ....................................................... S-1

General ........................................................................... S-1

Copy ............................................................................... S-1

Fax .................................................................................. S-2

Index ........................................................................I-1

Accessory List ......................................................A-1

xi

Introduction

Using this Guide

Thank you for buying a Brother fax machine. This fax machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of the fax machine by reading this Guide.

Finding information

All the chapter headings and subheadings are listed in the Table of

Contents. You will be able to find information about a specific feature or operation by checking the Index at the back of this

Guide.

Symbols used in this Guide

Throughout this Guide you’ll see special symbols alerting you to important warnings, notes and actions. To make things clearer and to help you press the correct keys, we used special fonts and added some of the messages that will appear in the LCD.

Bold Bold typeface identifies specific keys on the fax machine control panel.

Italics Italicized typeface emphasizes an important point or refers you to a related topic.

Courier New Courier New typeface identifies the messages on the LCD of the fax machine.

Warnings inform you what to do to avoid possible personal injury.

Electrical Hazards alert you to possible electrical shock.

Cautions specify procedures you must follow or avoid to prevent possible damage to the fax machine.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Improper Setup alerts you to devices and operations that are not compatible with the fax machine.

1 - 1

Introduction

Part names

■

Front view

1 Power Cord

(Example for

Australia)

2 Telephone

Line Cord

3 Telephone Handset

4 Handset Curled

Cord

No. Name

1 Power Cord

2 Telephone Line Cord

3 Telephone Handset

4 Handset Curled Cord

Document Support

Paper Wire Extension

Paper Tray

Paper Guides

Control Panel

10 Cover Open Lever

■

Back view

5 Document

Support

6 Paper Wire

Extension

7 Paper Tray

8 Paper Guides

9 Control Panel

10 Cover Open

Lever

Description

Use to connect the fax machine to the electrical socket.

Connect the fax machine to a telephone wall socket.

Use when receiving or making voice calls.

Use to connect the handset to the fax machine.

Supports the document in the ADF.

Supports the paper in the paper tray.

Load paper here.

Press and slide to fit the document width.

Use the keys and display to control the fax machine.

To open the top cover, lift this lever.

11 AC Power

Connector

13 External

Telephone Line

Socket

12 Telephone

Line Socket

No. Name

11 AC Power Connector

12 Telephone Line Socket

(LINE)

13 External Telephone Line

Socket (EXT.)

Description

Plug in the power cord here.

Plug in the telephone line here.

Plug in the telephone line of an external telephone here.

Introduction

1 - 2

FAX-817/827 control panel overview

(FAX-827 panel is the same as FAX-817)

3 4 5 6 7 8 9 10

1 LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and use your fax machine.

2 Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the fax machine.

The # key lets you temporarily switch the dialling type during a telephone call from "PULSE" to "TONE" (not available in New

Zealand).

3 Recall

Use this key to gain access to an outside line (for Australia and

New Zealand only) and/or to recall the operator or transfer a call to another extension when it is connected to a PABX.

4 Hook

Lets you dial telephone and fax numbers without lifting the handset.

5 Redial/Pause

Redials the last number you called. It also inserts a pause in

Quick-Dial numbers.

6 Search/Mute

Lets you look up numbers stored in the dialling memory, lets you put calls on hold and lets you dial stored numbers by pressing # and a two-digit number.

7 Receive Mode

Use to select how your fax machine will handle incoming calls.

8 Resolution

Adjusts the resolution when you send a fax or make a copy.

9 Stop/Exit

Stops a fax, cancels an operation or exits from the menu.

: Fax Start

Starts an operation, such as sending a fax.

1 - 3

Introduction

A Copy/Reports

With document in the ADF: Makes a copy.

Without document in the ADF: Lets you access the Reports menu.

B One-Touch Keys

These keys give you instant access to previously stored

Quick-Dial numbers.

C Navigation Keys:

Menu/Set

The same key is used for menu and set operations.

Lets you access the menu to program and store your settings in the fax machine.

Press to scroll forward or backward to see a menu selection.

—OR—

You can press these keys to adjust the beeper, ring or speaker volume.

Press to scroll through the menus and options.

You can also use these keys to do a numerical search for stored numbers.

Introduction

1 - 4

FAX-837MC control panel overview

17 16 15

4 5 6 7 8 9 10 11

1 LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and operate your fax machine.

2 Play/Record

Lets you listen to voice messages and print fax messages stored in memory. This also lets you record telephone calls.

3 Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the fax machine.

# key lets you switch the dialling type during a telephone call from "PULSE" to "TONE" (not available in New Zealand).

4 Recall

Use this key to gain access to an outside line (for Australia and

New Zealand only) and/or to recall the operator or transfer a call to another extension when it is connected to a PABX.

5 Speaker Phone

Lets you speak to another party without lifting the handset.

6 Redial/Pause

Redials the last number you called. It also inserts a pause in

Quick-Dial numbers.

7 Search/Mute

Lets you look up numbers stored in the dialling memory, lets you put calls on hold and lets you dial stored numbers by pressing # and a two-digit number.

8 Receive Mode

Use to select how your fax machine will handle incoming calls.

9 Resolution

Adjusts the resolution when you send a fax or make a copy.

: Stop/Exit

Stops a fax, cancels an operation or exits from the menu.

A Fax Start

Starts an operation, such as sending a fax.

1 - 5

Introduction

B Copy/Reports

With a document in the ADF: Makes a copy.

Without a document in the ADF: Lets you access the Reports menu.

C One-Touch Dial Keys

These keys give you instant access to previously stored

Quick-Dial numbers.

D Erase

Lets you delete voice messages, all fax messages or all messages.

E (Microphone)

Picks up your voice when you speak to another party using

Speaker Phone.

F Digital TAD

Lets you activate Message Centre. Also, notifies you that you have voice or fax messages in the memory.

G Navigation Keys:

Menu/Set

The same key is used for menu and set operation. Lets you access the menu to program and store your settings in the fax machine.

Press to scroll forward or backward to see a menu selection.

—OR—

You can press these keys to adjust ring or speaker volume.

Press to scroll through the menus and options.

You can also use these keys to do a numerical search for stored numbers.

Introduction

1 - 6

Fax tones and handshake

When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every

4-seconds. You’ll hear them after you dial and press Fax Start and they will continue for about 60 seconds after dialling. During that time, the sending machine must begin the “handshake” with the receiving machine.

Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You’ll soon learn to listen for these quiet beeps each time you answer a phone on your fax line, so you will know if you are receiving a fax message.

The receiving fax responds with fax receiving tones, which are loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows RECEIVE.

If the fax machine is set to the FAX ONLY mode, it will answer every call automatically with fax receiving tones. If the other person hangs up, the fax machine will continue to send the “chirps” for about 40 seconds, and the LCD continues to show RECEIVE. To cancel the receiving, press Stop/Exit.

The fax ‘handshake’ is the time in which the sending machine’s

CNG tones and the receiving machines “chirps” overlap. This must be for at least 2 to 4 seconds, so the fax machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialled. So it is important for the receiving machine to answer the call in as few rings as possible.

When you have an external Telephone Answering Device

(TAD) on your fax line, your TAD will decide the number of rings before the call is answered.

Pay special attention to the directions for connecting a TAD in

this chapter. (See Connecting an external telephone

answering device (TAD) on page 1-8.)

ECM (Error Correction Mode)

The Error Correction Mode (ECM) is a way for the fax machine to check a fax transmission while it is in progress. ECM transmissions are only possible between machines that both have this feature. If they do, you may send and receive fax messages that are continuously being checked by the fax machine.

The fax machine must have enough memory for this feature to work.

1 - 7

Introduction

Connections

Connecting an external telephone

You can connect a separate telephone as shown in the diagram below.

Extension

Telephone

External

Telephone

(Example for Australia)

Whenever this phone (or TAD) is in use, the LCD shows

EXT. TEL IN USE and, if the fax handset is lifted, an alarm sounds.

To disconnect the call on the external phone and switch to the fax, lift the handset and press Hook (FAX-817/827 only) or

Speaker Phone (FAX-837MC only).

Connecting an external telephone answering device

(TAD)

Sequence

You may choose to connect an answering device. However, when you have an external TAD on the same telephone line as the fax machine, the TAD answers all calls and the fax machine “listens” for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax. If it doesn’t hear CNG tones, the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The fax machine cannot hear CNG tones until the

TAD has answered the call, and with four rings there are only 8 to

10 seconds of CNG tones left for the fax “handshake”. Make sure you carefully follow the instructions in this manual for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds four rings.

If you do not receive all your faxes, you must reset the setting on your external TAD to four rings or less.

Introduction

1 - 8

Do not connect a TAD elsewhere on the same phone line.

TAD

(Example for Australia)

Connections

The external TAD must be connected as shown above.

Set your external TAD to one or two rings. (The fax machine’s

Ring Delay setting does not apply.)

Record the outgoing message on your external TAD.

Set the TAD to answer calls.

For FAX-817/827, set the Receive Mode to

TAD:ANSWER MACH.

For FAX-837MC, set the Receive Mode to MC:MSG CTR.

(See Choosing the Receive Mode on page 5-1.)

Recording outgoing message (OGM) on an external

TAD

Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.

Record 5 seconds of silence at the beginning of your message. (This allows the fax machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

Limit your speaking to 20 seconds.

We recommend beginning your OGM with an initial 5-second silence because the fax machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if the fax machine has trouble receiving, then you must re-record the OGM to include it.

1 - 9

Introduction

Multi-Line connections (PABX)

Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a

PABX (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. We recommended all our fax machines be connected to a discreet line. Although same fax machines will work with a particular PABX, we cannot guarantee that the unit will operate properly.

If the fax machine is to be connected to a multi-line system, ask your installer to connect the unit to the last line on the system. This prevents the unit from being activated each time a telephone call is received.

If you are installing the fax machine to work with a

PABX

It is not guaranteed that the unit will operate correctly under all circumstances with a PABX. Any cases of difficulty should be reported first to the company that handles your PABX.

If all incoming calls will be answered by a switchboard operator, it is recommended that the Receive Mode be set to

MANUAL . All incoming calls should initially be regarded as telephone calls.

Introduction

1 - 10

Paper

About paper

Handling and using plain paper

Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Paper specifications for the paper tray

Size:

Weight:

Thickness:

Capacity:

64 to 90 g/m

0.08 to 0.12 mm up to 30 sheets

The fax machine can only scan an image 208 mm wide, regardless of how wide the paper is.

Do not use cardboard, newspaper, or fabric.

Do not use paper:

■ that is extremely shiny or highly textured

■ that was previously printed by a printer

■ that cannot be arranged uniformly when stacked

■ that is made with a short grain

■ that is curled, wrinkled, folded, ripped, stapled, paper- clipped, pasted, or taped

2 - 1

Paper

How to load paper

To load paper

Before you add paper, remove all of the paper from the paper tray.

Fan the stack of paper well to avoid paper jams and mis-feeds.

Tap the stack of paper so the edges are even.

Gently insert the paper.

The side to be printed on must be face down.

ide

Print S

Paper

When you use letter size paper, remove paper guides as shown in the illustration.

paper guide click paper guide click

Back side of the paper tray

Press the small click of the paper tray.

Press the paper guide to the direction of the arrow.

Paper

2 - 2

On-Screen Programming

User-friendly programming

The fax machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections the fax machine has to offer.

Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program the fax machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.

Menu table

You can probably program the fax machine without the User’s

Guide if you use the Menu table that begins on page 3-3. These

pages will help you understand the menu selections and options that are found in the fax machine programs.

You can program the fax machine by pressing Menu/Set, followed by the menu numbers.

For example to set RESOLUTION to FINE:

Press Menu/Set, 3, 4 and

▲ or ▼ to select FINE.

Press Menu/Set.

Memory Storage (FAX-837MC only)

Your machine is equipped with an internal battery that will keep the date and time information for up to about 15 hours.

3 - 1

On-Screen Programming

Navigation keys

Access the menu

Go to the next menu level

Accept an option

Scroll through the current menu level

Go back to the previous menu level

Go forward to the next menu level

Exit the menu

You can access the menu mode by pressing Menu/Set.

When you enter the menu, the LCD scrolls.

SELECT

↑ ↓

& SET

Press 1 for Initial Setup

—OR—

Press 2 for Setup Receive menu

—OR—

Press 3 for Setup Send menu

—OR—

Press 4 for Cancel Job menu

1.INITIAL SETUP

2.SETUP RECEIVE

3.SETUP SEND

4.CANCEL JOB

—OR—

Press 5 for Interrupt menu

—OR—

Press 6 for Set Quick-Dial menu

—OR—

Press 7 for Setup Reports menu

—OR—

Press 8 for Remote Fax Opt menu

(FAX-817/827 only)

5.INTERRUPT

6.SET QUICK-DIAL

7.REPORT SETTING

8.REMOTE FAX OPT

Press 8 for Setup TAD menu

(FAX-837MC only)

—OR—

Press 9 for Setup Melody menu

(FAX-837MC only)

—OR—

Press 0 for Miscellaneous menu

8.SETUP MSG CTR

9.SETUP MELODY

0.MISCELLANEOUS

You can scroll more quickly through each menu level by pressing the arrow key (

▲ or ▼) for the direction you want. Select an option by pressing Menu/Set when that option appears on the LCD.

Then the LCD shows the next menu level.

Press

▲ or ▼ to scroll to your next menu selection.

Press Menu/Set. When you finish setting an option, the LCD shows ACCEPTED.

On-Screen Programming

3 - 2

Press the Menu numbers.

(ex. Press 1, 2 for Date/Time)

—OR— to select to select to accept to exit

Main

Menu

Selections

1 . TONE/PULSE

(not available in

New

Zealand)

Options

TONE

PULSE

2 . DATE/TIME —

Descriptions

Selects the dialling mode.

Page

4-5

. STATION

. BEEPER

—

OFF

LOW

HIGH

Puts the date and time on the LCD and in the headings of faxes you send.

Program your name, fax number to appear on each page you fax.

Adjust the volume level of the beeps that sound when you press a key, an error occurs or a document is sent or received.

Turn on if PABX (Private

Automatic Branch

Exchange) is connected to your machine.

5 . PBX

(Australia and New

Zealand only)

1 . RING

DELAY

OFF

2 . F/T RING

TIME

3 . FAX

DETECT

FAX-817/827

02-10

(example for

Australia)

FAX-837MC

RING DELAY

TOLL SAVER

20-55(20)

(for New

Zealand)

20-70(20)

SEMI

OFF

Sets the number of rings before your fax machine answers in FAX/TEL,

FAX ONLY or TAD

(Message Centre for

FAX-837MC) mode.

On FAX-837MC, you can set Toll Saver feature.

Sets the time for

“FAX/TEL pseudo-ring” in FAX/TEL (F/T) Mode.

5-2

9-7

5-3

Receive fax messages without pressing the

Fax Start key.

5-4

The factory setting (option) is shown in bold.

3 - 3

On-Screen Programming

Press the Menu numbers.

(ex. Press 1, 2 for Date/Time)

—OR— to select to select to accept to exit

Main

Menu

Selections

. REMOTE

CODE

. AUTO

REDUCTION

. MEM.

RECEIVE

Options

( 51, #51,

81)

( 91, #91,

81 for New

Zealand)

OFF

OFF

Descriptions

You can answer calls at an external or extension phone and use codes to turn the fax machine on or off. You can also transfer a voice call from your cordless phone to your fax machine. You can personalize these codes.

Reduces size of incoming faxes.

Automatically stores any incoming faxes in its memory if it runs out of paper.

7 . POLLING

STANDARD

SECURE

TIMER

Sets up your fax machine to poll another fax machine.

1 . COVERPG

SETUP

(FAX-827/

837MC only)

2 . COVERPAGE

NOTE

(FAX-827/

837MC only)

—

NEXT FAX ONLY

OFF

PRINT SAMPLE

Automatically sends a programmable cover page or prints a sample coverpage.

Program a customized message for fax cover page.

3 . CONTRAST AUTO

LIGHT

DARK

4 . RESOLUTION STANDARD

FINE

S.FINE

PHOTO

Change the lightness or darkness of a fax you are sending.

Allows you to change resolutions page by page.

5 . OVERSEAS

MODE

6 . CALL

RESERVE

(FAX-827/

837MC only)

OFF

If you are having difficulty sending faxes overseas, set this to on.

OFF

PRINT SAMPLE

You can send a fax, then speak or print a sample call back message.

Page

The factory setting (option) is shown in bold.

On-Screen Programming

3 - 4

Press the Menu numbers.

(ex. Press 1, 2 for Date/Time)

—OR— to select to select to accept to exit

Main

Menu

Selections

. DELAYED

FAX

—

Options

. POLLED TX STANDARD

SECURE

Descriptions

Set the time of day in 24 hour format that the delayed faxes will be sent.

Set up your fax machine with a document to be retrieved by another fax machine.

9 . MEMORY TX NEXT FAX ONLY

OFF

You can send faxes from memory.

— — Cancel a delayed fax or polling job.

Page

— — Send a fax now, even if you have your fax machine set to send a fax later, or if you have it set for Polling.

6-13

. ONE-TOUCH

DIAL

—

. SPEED-DIAL —

. SETUP

GROUPS

. XMIT

REPORT

. JOURNAL

PERIOD

—

Stores One-Touch Dial numbers, so you can dial by pressing one key.

Stores Speed-Dial numbers, so you can dial by pressing a few keys.

Sets up a Group number for broadcasting.

OFF

EVERY 30 FAXES

EVERY 6 HOURS

EVERY 12 HOURS

EVERY 24 HOURS

EVERY 2 DAYS

EVERY 7 DAYS

OFF

Initial setup for

Transmission Verification

Report and Fax Journal period.

The factory setting (option) is shown in bold.

3 - 5

On-Screen Programming

Press the Menu numbers.

(ex. Press 1, 2 for Date/Time)

—OR— to select to select to accept to exit

Main

Menu

. PRINT

DOCUMENT

. VOICE

STORE

6 . ICM REC.

MONITR

Menu

Selections

. FORWARD/

STORE

. REMOTE

ACCESS

. FORWARD/

STORE

. BACKUP

PRINT

. OGM

. ICM

MAX.TIME

. REMOTE

ACCESS

Options Descriptions

OFF

FAX FORWARD

FAX STORAGE

---

—

Sets the fax machine to forward fax messages or to store incoming faxes in the memory so you can retrieve them while you are away from your fax machine.

You must set your own code for Remote

Retrieval.

Print incoming faxes stored in the memory.

EXT

OFF

OFF

FAX FORWARD

FAX STORAGE

OFF

Sets the fax machine to store incoming voice messages.

Sets the fax machine to forward fax messages, to store incoming faxes in the memory so you can retrieve them while you are away from your fax machine.

Automatically prints a copy of faxes received into memory.

MSG CTR OGM

FAX/TEL OGM

20-60 SEC

(30)

Play/Record or erase the outgoing message.

Select the maximum length of incoming messages.

OFF

---

Allows you to turn the speaker volume for voice messages as they come in on or off.

You must set your own code for Remote

Retrieval.

Page

The factory setting (option) is shown in bold.

On-Screen Programming

3 - 6

Press the Menu numbers.

(ex. Press 1, 2 for Date/Time)

—OR— to select to select to accept to exit

Main

Menu

Selections

. RING

PATTERN

Options

SIGNAL

MELODY1

MELODY2

MELODY3

MELODY4

Descriptions

Selects ring pattern.

. MUSIC ON

HOLD

. FAXABILITY

(New

Zealand only)

OFF

MELODY1

MELODY2

MELODY3

MELODY4

OFF

Select the melody type or turn the hold music off.

3 . MELODY

ALARM

OFF

(SIGNAL

MELODY1

MELODY2

MELODY3

MELODY4 )

—

Set the machine to alarm the melody later —OR— select the music type for melody alarm.

. TX LOCK

. COMPATIBILITY NORMAL

BASIC

Prohibits most functions except receiving faxes.

If interference on your phone line interrupts your faxes, try the ‘BASIC’ setting.

3 . CALLER ID DISPLAY ID

PRINT REPORT

View and dial back, or print a list of the last 30

Caller IDs stored in memory.

4 . DISTINCTIVE ON

OFF

The telephone company's Distinctive

Ring allows you to have a voice number and fax number on the one phone line.

If you have FaxAbility from Telecom, you can use this function to store the ringing pattern of your fax number. And if you set it to ON, you should use the registered number as a fax number only.

Page

The factory setting (option) is shown in bold.

3 - 7

On-Screen Programming

Initial Setup

Getting started

Setting the Date and Time

When the fax machine is not in use, it will display the date and time.

If you set up the Station ID, the date and time displayed by your fax machine will be printed on every fax you send. If there is a power failure, you may have to reset the date and time.

Press Menu/Set, 1, 2.

Enter the last two digits of the year.

Press Menu/Set.

Enter two digits for the month.

2.DATE/TIME

Press Menu/Set.

(For example, enter 09 for September, or 10 for October.)

Enter two digits for the day.

Press Menu/Set.

(For example, enter 06.)

Enter the time in 24-Hour format.

Press Menu/Set.

(For example, enter 15:25 for 3:25 P.M.)

Press Stop/Exit.

The LCD now shows the date and time whenever the fax machine is in Standby mode.

Initial Setup

4 - 1

Setting the Station ID

You should store your name or company name and fax number so they print on all fax pages that you send. The telephone number will appear only on cover pages and call back messages.

It is important that you enter the fax and telephone numbers in the internationally standardised format, i.e. in accordance with the following strict sequence:

■

The “+” (plus) character (by pressing key)

(See Entering text on page 4-3.)

■

Your Country Code

(e.g. "61" for Australia, "64" for New Zealand)

■

Your local area code minus any leading “0”

■ A space

■

Your number on the local exchange, using spaces to aid readability as appropriate.

Press Menu/Set, 1, 3.

Enter your fax number (up to

20 digits).

3.STATION ID

Press Menu/Set.

You must enter a fax number to continue (up to 20 digits).

If you do not enter a fax number, you cannot enter any more information.

You can not enter a hyphen.

Enter your telephone number (up to 20 digits).

Press Menu/Set.

Use the dial pad to enter your name (up to 20 characters).

Press Menu/Set.

(See Entering text on page 4-3.)

Press Stop/Exit.

The LCD will show the date and time.

If the Station ID has already been programed, the Station ID will ask you to press 1 to make a change or 2 to exit without changing the setting.

4 - 2

Initial Setup

Entering text

When you are setting certain menu selections, such as the Station

ID, you may need to type text into the fax machine. Most number keys have three or four letters printed on them. The keys for 0, # and do not have printed letters because they are used for special characters.

By pressing the appropriate dial pad key repeatedly, you can access the character you want.

Press

Key

P one time

K two times

X three times

5 four times

Inserting spaces

To enter a space in the fax number, press once between numbers. To enter a space in the name, press twice between characters.

Making corrections

If you entered a letter incorrectly and want to change it, press to move the cursor under the incorrect character. Then press

Stop/Exit. All the letters above and to the right of the cursor will be deleted. Re-enter the correct characters. You can also back up and type over incorrect letters.

Repeating letters

If you need to enter a character that is on the same key as the previous character, press to move the cursor to the right before you press the key again.

Special characters and symbols

Press , or to move the cursor under the special character or symbol you want. Then press Menu/Set to select it.

five times

Press

Press #

Press 0 for for for

(space) ! " # $ % & ’ ( ) + , - . /

: ; < = > ? @ [ ] ^ _

Ä Ë Ö Ü À Ç È É 0

Initial Setup

4 - 3

Setting the Beeper Volume

You can change the beeper volume. The default (factory) setting is

LOW . When the beeper is on, the fax machine will beep when you press a key, make a mistake or after you send or receive a fax.

Press Menu/Set, 1, 4.

(LOW, HIGH or OFF)

Press

▲ or ▼ to select your option.

4.BEEPER

Press Menu/Set.

Press Stop/Exit.

Setting the Speaker Volume

You can adjust the speaker volume.

For FAX-817/827, lift the handset and press Hook.

For FAX- 837MC, press Speaker Phone.

Press or to adjust the volume level.

The LCD shows the setting you are choosing. Each key press changes the volume to the next setting. The new setting will remain until you change it again.

For FAX-817/827, press Hook.

For FAX- 837MC, press Speaker Phone.

(FAX-837MC only)

■ You can adjust the speaker volume using or while you are listening to your OGM (Outgoing Message) and ICMs (Incoming Messages).

■

If you turn Incoming Recording Monitor to OFF (Menu/Set,

8, 6) the Speaker for screening calls will be disabled and you won’t hear callers leaving messages. The volume for other operations can still be controlled using or .

Setting the Ring Volume

You can turn the ring off or you can select a ring volume level when your machine is idle (not being used).

Press or to adjust the volume level. Every time you press these keys, the fax machine will ring so you can hear the active setting as the LCD shows it. The volume changes with each key press. The new setting will stay until you change it again.

4 - 4

Initial Setup

Setting PABX (Australia and New Zealand only)

If your machine is connected to a PABX system, set PBX:ON. If not, set OFF.

Press Menu/Set, 1, 5. The screen displays

Press ▲ or ▼ to select ON, (or

OFF ).

Press Menu/Set.

Press Stop/Exit.

PBX:OFF

SELECT

↑ ↓

& SET

PABX and TRANSFER

The fax machine is initially set to be connected with PSTN (Public

Switched Telephone Network) lines. However, many offices use a central telephone system or Private Automatic Branch Exchange

(PABX). It is not guaranteed that the unit will operate properly under all circumstances with a PBX. Any cases of difficulty should be reported first to the company that handles your PBX. If all incoming calls will be answered by a switchboard operator, it is recommended that the Receive Mode be set to MANUAL. All incoming calls should initially be regarded as telephone calls. The fax machine’s recall feature supports timed break recall only

(TBR). TBR will work with most PABX systems allowing you to gain access to an outside line (for Australia and New Zealand only), or transfer calls to another extension. The feature works when the

Recall key is pressed.

You can program an Recall keypress as part of a number stored in a One-Touch or Speed-Dial location. When programming the One-Touch or Speed-Dial number

(Menu/Set, 6, 1 or 6, 2) press Recall first (the screen displays

“!”), then enter the telephone number. If you do this, you do not need to press Recall each time before you dial using a

One-Touch or Speed-Dial location. (See One-Touch dialling on page 6-1 and Speed-dialling on page 6-1.)

However, if PABX is set to OFF, you can’t use the One-Touch or Speed-Dial number that an Recall keypress is programmed into.

Setting Tone or Pulse dialling mode

(Not available for New Zealand)

Your fax machine comes set for Tone dialling service

(multi-frequency). If you have Pulse dialling service (rotary), you need to change the dialling mode.

Press Menu/Set, 1, 1.

Press

▲ or ▼ to select PULSE

(or TONE).

Press Menu/Set.

Press Stop/Exit.

1.TONE/PULSE

Initial Setup

4 - 5

Melody Settings (FAX-837MC only)

Setting the Ring Pattern

You can select a ring pattern from signal (regular ring pattern) or 4 types of melody.

The default setting is SIGNAL.

Press Menu/Set, 9, 1.

Press ▲ or ▼ to select

1.RING PATTERN

SIGNAL , MELODY1, MELODY2, MELODY3 or MELODY4 and press Menu/Set.

Press Stop/Exit.

You can select a melody for the initial ring only. The F/T pseudo-ring will stay the same.

Setting the Music on Hold

You can select the music on hold. You can also set the music to

OFF .

Press Menu/Set, 9, 2.

Press ▲ or ▼ to select MELODY1, MELODY2, MELODY3 or

MELODY4 or OFF.

Press Menu/Set.

Press Stop/Exit.

Setting the Melody Alarm

You can ring the melody at the setting time.

Also, you can select the alarm sound from a signal or 4 types of melody.

Press Menu/Set, 9, 3.

Press ▲ or ▼ to select ON (or

OFF ) and press Menu/Set.

3.MELODY ALARM

If you select OFF, go to Step 5.

Enter the time in 24-hour format you want to set the alarm and press Menu/Set.

Press ▲ or ▼ to select

SIGNAL , MELODY1, MELODY2,

MELODY3 or MELODY4 and

SET TIME=10:15

MELODY1 press Menu/Set.

Press Stop/Exit.

■

During the Melody Alarm waiting, the screen displays

ALARM WAITING .

■

Once the melody rings on the time you set, the Melody Alarm setting returns to OFF.

■ If the time you set comes during the another operation, the

Melody Alarm rings after they are finished.

4 - 6

Initial Setup

Setup Receive

Basic receiving operations

Choosing the Receive Mode

There are four different Receive Modes for the fax machine. You can choose the mode that best suits your needs.

LCD

FAX ONLY

(automatic receive)

How it works

The fax machine automatically answers every call as a fax.

When to use it

For dedicated fax lines.

FAX/TEL

(fax and

* telephone)

The fax machine controls the line and automatically answers every call.

If the call is a fax it will receive the fax.

If the call is not a fax it will ring

(pseudo/double ring) for you to pick up the call.

Use this mode if you expect to receive lots of fax messages and few telephone calls. You cannot have an answering machine on the same line, even if it is on a separate wall socket/phone socket on the same line.

TAD:ANSWER MACH.

(with an external answering machine)

(FAX-817/827)

The external answering machine

(TAD) automatically answers every call.

Voice messages are stored on the external TAD. Fax messages are printed.

Use this mode if you have connected an external answering machine to your machine.

The TAD setting works only with an external answering machine. Ring

Delay and F/T Ring Time do not work in this setting.

MANUAL

(manual receive)

MC:MSG CTR

(FAX-837MC only)

You control the phone line and must answer every call yourself.

Use this mode if you do not receive many fax messages.

If you answer and hear fax tones, wait until the fax machine takes over

the call, then hang up. (See Fax

Detect on page 5-4.)

The fax machine automatically answers every call.

The messages are stored in order on a first come first served basis.

Use this mode to record voice or fax messages into the machine’s

memory. (See Message Centre on page 9-1.)

* In FAX/TEL mode you must set the RING DELAY and

F/T RING TIME . If you have extension phones on the line, keep the RING DELAY set to 4 rings.

Setup Receive

5 - 1

Current Receive Mode

09/06 15:25 FAX

MNL : MANUAL

FAX : FAX ONLY

F/T : FAX/TEL

TAD:ANSWER MACH.

(FAX-817/827)

MC:MSG CTR

(FAX-837MC only)

To select or change your Receive Mode

Press Receive Mode.

The LCD shows your current selection.

The options on FAX-817/827 are:

FAX ONLY

FAX/TEL

TAD:ANSWER MACH.

MANUAL

The options on FAX-837MC are:

FAX ONLY

Or, if TAD Mode is switched

ON by pressing (Digital

TAD button), it overrides your

FAX/TEL

MANUAL

Receive Mode setting, so the display shows:

MC:MSG CTR

Continue to press Receive Mode until your new selection appears. After 2 seconds, the screen returns to the date and time display, along with your new Receive Mode setting.

If you are changing the Receive Mode while in another operation, the screen returns to the current operation display.

Setting the Ring Delay

The Ring Delay sets the number of times the fax machine rings before it answers in FAX ONLY or FAX/TEL and MC:MSG CTR modes. (FAX-837MC only)

Press Menu/Set, 2, 1.

If you have a FAX-817/827, go to Step 3.

Press

▲ or ▼ to select RING DELAY, and press Menu/Set.

Press

▲ or ▼ to select how many times the line rings before the machine answers, and press Menu/Set.

Press Stop/Exit.

(FAX-837MC only)

■ Toll Saver must be OFF to use the Ring Delay setting.

■

With Ring Delay set to 2 rings, the fax machine will ring twice and extention phones may ring 4-5 times before the fax machine answer the call. (Fax machine begins ringing on the third ring.)

5 - 2

Setup Receive

Setting the F/T Ring Time (FAX/TEL mode only)

If you set the Receive Mode to FAX/TEL, you’ll need to decide how long the fax machine will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the fax machine prints the fax.) This pseudo double ringing happens after the initial ringing from the phone company. Only the fax machine rings and no other phones on the same line will ring with the special pseudo/double-ring. However, you can still answer the call on any extension phone (in a separate phone socket) on the

same line as the fax machine. (See Operation from extension

telephones on page 5-6.)

Press Menu/Set, 2, 2.

Press ▲ or ▼ to select how

2.F/T RING TIME long the fax machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds) (20, 30, 40 or 55 for New

Zealand).

Press Menu/Set.

Press Stop/Exit.

Even if the caller hangs up during the pseudo/double-ringing, the fax machine will continue to ring for the set time.

Recording the Fax/Tel Outgoing Announcement

(FAX/TEL OGM) (FAX-837MC only)

This is the announcement played by your machine (not an external

TAD) when someone calls and your machine is set to FAX/TEL receive mode. Although callers hear your announcement, they cannot leave a message.

Press Menu/Set, 8, 4.

Press ▲ or ▼ to select FAX/TEL OGM, and press Menu/Set.

Press

▲ or ▼ to select RECORD MSG and press Menu/Set, then pick up the handset to record a message (up to 20 seconds).

Replace the handset. Your announcement is played.

Press Stop/Exit.

It is not necessary to have an outgoing message. The F/T mode will work fine without one. It is only to help the caller

understand the status of your machine. (See Erasing the

Outgoing Message (OGM) on page 9-3 for directions to erase

the announcement.)

For example, you can leave a message that says:

“Hello, please wait, we are trying to connect you. If you wish to send a fax, please wait until you hear a fax tone and press the Start key, or, press 5 1 (your three-digit fax receive code) and press the Start key.”

Setup Receive

5 - 3

Fax Detect

When you use this feature, you don’t have to press Fax Start or the

Fax Receive Code 5 1 ( 9 1 for New Zealand) when you answer a fax call and hear calling beeps. Just hold the handset and wait a few seconds. Selecting ON allows the fax machine to receive fax calls automatically, even if you lift the machine’s handset or the handset of an extension or external phone. When you see

RECEIVE on the LCD or when you hear “chirps” through the handset of an extension phone connected to another wall socket/phone socket, just replace the handset and the fax machine will do the rest. SEMI lets the fax machine receive the fax only if you’ve answered it at the fax machine.

■

If you have set this feature to FAX DETECT:ON, but your machine does not automatically connect a fax call when you lift an external or extension phone handset, press the

Fax Receive Code 5 1 ( 9 1 for New Zealand). At the machine lift the handset and then press Fax Start.

■

If you send faxes from a computer on the same phone line and the machine intercepts them, set this feature to

FAX DETECT:OFF . (We do not recommend having a PC plus fax on the same line.)

■

Selecting FAX DETECT:OFF means you’ll have to activate the machine yourself by pressing Fax Start.

—OR—

Press 5 1 ( 9 1 for New Zealand) on the external or extension phone if you are not at your machine.

Press Menu/Set, 2, 3.

Use

▲ or ▼ to select ON, SEMI or OFF.

3.FAX DETECT

Press Menu/Set.

Press Stop/Exit.

Printing a reduced incoming fax (Auto Reduction)

If you choose ON, the fax machine automatically reduces an incoming fax to fit on one page of A4 size paper, regardless of the paper size of the document.

Press Menu/Set, 2, 5.

Use

▲ or ▼ to select ON (or

OFF ).

5.AUTO REDUCTION

Press Menu/Set.

Press Stop/Exit.

■

If you receive faxes that are split on two pages, turn on this setting. If the document is too long, however, the fax machine may print it on two pages.

■

When Auto Reduction is turned on and an incoming document is smaller than your paper, no reduction will take place, and you will get the same size as the sender’s document.

5 - 4

Setup Receive

Reception into memory

As soon as the paper tray becomes empty during fax reception, the screen will display CHECK PAPER; please put some paper in the

paper tray. (See How to load paper on page 2-2.)

If the Memory Receive is set to ON at this time…

If sufficient memory is available, the current fax reception will continue. Subsequent incoming faxes will also be stored into memory until the memory becomes full, following which no further incoming fax calls will be answered automatically. To print all the faxes stored in memory, insert paper into the paper tray.

If the Memory Receive is set to OFF at this time…

If sufficient memory is available, the current fax reception will continue and remaining pages will be stored in memory, subject to available memory. Subsequent incoming faxes will not be answered automatically until fresh paper is put in the paper tray.

Press Menu/Set, 2, 6.

Use

▲ or ▼ to select ON (or

OFF ).

Press Menu/Set.

Press Stop/Exit.

6.MEM.RECEIVE

Receiving a fax at the end of a conversation

At the end of a conversation you can ask the other party to fax you information before you both hang up.

Ask the other party to place the document in their machine and to press Start. Tell the other party to wait until the fax machine sends receiving tones (chirps) before hanging up.

When you hear the other machine’s CNG tones (beeps), press Fax Start.

The LCD shows:

Replace the handset.

RECEIVE

Setup Receive

5 - 5

Advanced receiving operations

Operation from extension telephones

If you answer a fax call on an extension telephone, or an external telephone into the correct socket on the machine, you can make the fax machine take the call by using the Fax Receive Code.

When you press the Fax Receive Code 5 1 ( 9 1 for New

Zealand), the fax machine starts to receive a fax. (See Fax Detect on page 5-4.)

If the fax machine answers a voice call and pseudo/double-rings for you to take over, use the Telephone Answer Code # 5 1 (# 9 1 for New Zealand) to take the call at an extension phone.

(See Setting the F/T Ring Time (FAX/TEL mode only) on page

5-3.)

If you answer a call and no one is on the line, you should assume that you’re receiving a manual fax.

■

At an extension phone (on a separate telephone wall socket), press 5 1 ( 9 1 for New Zealand), wait for fax-receiving tones (chirps), and then hang up.

■

At an external phone (connected to the correct socket on the machine), press 5 1 ( 9 1 for New Zealand) and wait for the phone to be disconnected before you hang up (the LCD shows RECEIVE).

Your caller will have to press the Start key to send the fax.

For FAX/TEL mode only

When the fax machine is in FAX/TEL mode, it will use the F/T Ring

Time (pseudo/double-ringing) to alert you to pick up a voice call.

If you’re at an extension or external phone, you’ll need to lift the handset during the F/T Ring Time and then press # 5 1 (# 9 1 for

New Zealand) between the double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the fax machine by pressing 5 1 ( 9 1 for New Zealand).

Remote Call Transfer

In order to use this feature, you should first set REMOTE CODE to

. (See Changing the remote codes on page 5-7.)

You can use the Remote Call Transfer feature to transfer a voice call received on a remote cordless phone externally connected to

the fax machine. (See Connecting an external telephone on page

1-8.) You can transfer an incoming voice call to your fax machine,

but you cannot transfer a call from your fax machine to your cordless phone.

5 - 6

Setup Receive

To transfer a telephone call to the fax machine

When you pick up the voice call at the remote cordless phone and would like to transfer it to the fax machine,

Press DECT Activation Voice Code 8 1 at remote cordless phone.

The fax machine rings (pseudo-ring same as current F/T ring) and the display shows “PICK UP PHONE”.

Pick up the handset and press Hook (FAX-817/827).

—OR—

Just press Speaker Phone (FAX-837MC only) at the fax machine in order to transfer the voice call to the fax machine.

Don’t hang up the call from the cordless phone until the voice call has been transferred to the fax machine. You will know when this is because you will no longer be able to hear or talk to the caller via the cordless phone. If you do not wait until this point before hanging up from the cordless phone, the call will be lost.

If nobody answers at the fax machine, pseudo-ringing stops after

30 seconds. In that case, it may still be possible to speak with the caller from the cordless phone. Speech between the fax machine and the cordless phone (as with an intercom system) is not possible.

Changing the remote codes

Remote Codes might not work with some telephone systems. The preset Fax Receive Code is 5 1 ( 9 1 for New Zealand). The preset Telephone Answer Code is # 5 1 (# 9 1 for New Zealand).

The preset Activation Voice Code 8 1.

If you are always disconnected when accessing your external

TAD remotely, try changing the Fax Receive Code,

Telephone Answer Code, or Activation Voice Code to other three-digit codes using numbers 0-9, or #.

Press Menu/Set, 2, 4.

Press

▲ or ▼ to select ON (or

OFF ).

4.REMOTE CODE

Press Menu/Set.

Enter the new Fax Receive Code.

Press Menu/Set.

Enter the new Telephone Answer Code.

Press Menu/Set.

Enter the new Activation Voice Code.

Press Menu/Set.

Press Stop/Exit.

Setup Receive

5 - 7

Printing a fax from the memory (FAX-817/827)

If you have selected FAX Forwarding or Fax Storage (Menu/Set,

8, 1) you can still print a fax from the memory when you are at the

fax machine. (See Setting Fax Storage on page 8-2.)

Press Menu/Set, 8, 3.

Press Fax Start.

3.PRINT DOCUMENT

After printing has finished, press Stop/Exit.

Polling

Polling is the process of retrieving faxes from another fax machine.

You can use the fax machine to ‘poll’ other machines, or you can have someone poll the fax machine.

Everyone who is involved in Polling needs to set up their fax machines for Polling. When someone polls the fax machine to receive a fax, they pay for the call. If you poll someone’s fax machine to receive a fax, you pay for the call.

Some fax machines do not respond to the Polling feature.

Secure Polling

Secure Polling is a way to keep your documents and others from falling into the wrong hands while the machine is set up for polling.

You can use Secure Polling only with another Brother fax machine.

Anyone who polls to receive a fax must enter the polling secure code.

Setting up Polling Receive (Standard)

Polling Receive is when you call another fax machine to receive a fax from it.

Press Menu/Set, 2, 7.

Press

▲ or ▼ to select

STANDARD .

7.POLLING RX

Press Menu/Set.

Enter the fax number you are polling.

Press Fax Start.

Setup for Polling Receive with Secure Code

You need to make sure you are using the same secure code as the other party.

Press Menu/Set, 2, 7.

Press ▲ or ▼ to select SECURE.

Press Menu/Set.

Enter a four-digit secure code.

This is the same as the security code of the fax machine you are polling.

Press Menu/Set.

Enter the fax number you are polling.

Press Fax Start.

5 - 8

Setup Receive

Setup Delayed Polling Receive

You can set the machine to begin Polling Receive at a later time.

Press Menu/Set, 2, 7.

Press

▲ or ▼ to select TIMER.

Press Menu/Set.

The screen prompts you to enter the time you want to begin polling.

Enter the time (in 24-hour format) you want to begin polling.

For example, enter 21:45 for 9:45 PM.

Press Menu/Set.

Enter the fax number you are polling.

Press Fax Start.

The machine makes the polling call at the time you entered.

■

If the other fax machine that you are calling has not been set-up for Polling, you will receive message

CONNECTION FAIL .

■ You can set up only one Delayed Polling.

Sequential Polling

The machine can request documents from several fax units in a single operation. You just specify several destinations in Step 4.

Afterwards, a Sequential Polling Report will be printed.

Press Menu/Set, 2, 7.

Press

▲ or ▼ to choose

STANDARD , SECURE or

TIMER .

7.POLLING RX

POLLING:STANDARD

Press Menu/Set when the screen displays the setting you want.

If you selected STANDARD, go to Step 4.

■ If you selected SECURE, enter a four-digit number and press Menu/Set, and then go to Step 4.

■ If you did not enter the correct secure code, you will receive the following message DISCONNECTED.

■

If you selected TIMER, enter the time (in 24-hour format) you want to begin polling and press Menu/Set, and then go to Step 4.

Specify the destination fax machines, which you wish to poll by using One-Touch, Speed-Dial, Search or a Group. For example, for One-Touch 3 and Speed-Dial location 09, press

One-Touch Dial key 3, Search/Mute, # and 09. (See How to

dial on page 6-1.)

Press Fax Start.

The machine polls each number or group number in turn for a document.

Setup Receive

5 - 9

Telephone Services

Your fax machine supports the Caller ID telephone services offered by some telephone companies.

Caller ID (Caller IDentification)

(Not available for some countries)

Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number as the telephone rings. It is a fast way to screen your calls. You can respond quickly to calls you missed, because Caller IDs are received and stored in your machine’s memory. In addition to the standard Caller ID features, you can select a Caller ID and have your machine dial the number for you.

■

You will need to speak to your telephone company if you want to apply for the Caller ID Service.

■

To PABX Users:

Calling line identification signals are not generally delivered to your Brother fax machine if it is connected behind a private automatic branch exchange (PABX) system or other call routing device.

Advantages of Caller ID

For Business

All businesses profit from a quicker response to customer calls.

At Home

Residential customers can protect themselves from unwanted calls by seeing the callers name or number before they answer.

5 - 10

Setup Receive

How Does the Caller ID Work?

The Caller ID Appears on the Display When Your

Telephone Rings

As your telephone rings, the screen displays the caller’s phone number. If the caller’s name is stored in your machine as a

Speed-Dial, or One-Touch dial, the caller’s name will be displayed.

Once you pick up the handset, the caller’s ID disappears.

■

If # UNAVAILABLE appears on the display, it means that the call came from outside your caller ID service area or from a public phone.

■

If # WITHHELD appears on the display, it means the caller intentionally blocked the transmission of his/her ID.

■

If no caller ID was transmitted to your fax machine,

PICK UP PHONE will remain on the display.

The Caller ID is Stored in Your Machine’s Memory

The machine can store a maximum of the last 30 incoming caller

IDs in the memory, along with the time and date of reception. The

31st call will cause the oldest ID to be erased.

The Caller ID information stored in the memory can be used for the following.

■

Selecting a Caller ID from the Memory for Call Reply.

You can scroll through the Caller IDs on the display and select

one for your machine to dial. (See Selecting a Caller ID from the

Memory for Call Reply on page 5-12.)

■ Printing the Caller ID List.

You can review calls you received by checking the Caller IDs in memory. This report will list the Date, Time, Phone Number

(Caller ID), and type of call (Comment).

Please set up the number of rings to more than 02 in the Ring

Delay (See Setting the Ring Delay on page 5-2) before you

use the Caller ID. If you set up the number of rings to 01, you cannot receive the Caller ID.

Setup Receive

5 - 11

Selecting a Caller ID from the Memory for Call Reply

You can display the caller IDs currently stored in the memory and select the number of the caller you want your machine to dial. Call

Reply is a convenient feature whereby your Brother fax can dial back a voice/fax call “on-hook” to the opposite party associated with a Caller ID number which has been captured into memory.

This saves you from having to copy and dial back to that number manually.

Press Menu/Set, 0, 3.

Press ▲ or ▼ to select

DISPLAY ID , and press

DISPLAY ID

Menu/Set.

The caller ID of the last call will appear on the display. If no ID is stored, the beeper will sound and NO CALLER ID will appear on the display.

Press

▲ or ▼ to scroll through the Caller IDs in the memory, and press Menu/Set to automatically dial the Caller ID number. Wait until the screen prompts you to press the

Fax Start key.

Press Fax Start.

If you wish to send a fax, insert a document into the ADF.

Then press Fax Start.

DIALLING

TELEPHONE

To cancel the Call Reply (for example, when you selected the

Wrong Caller ID), simply press Stop/Exit and begin again; the

Caller ID will not be lost.

5 - 12

Setup Receive

To Activate Certain Network Services When Using Call

Reply

You may wish (in order to activate certain network services), to insert a special prefix to be dialled in front of the Caller ID number when using the Call Reply feature.

For example, - Your outgoing Caller ID withheld

The required prefix, typically three to six digits (including # and symbols) in length, may be inserted after displaying the desired

Caller ID in step 3 on the previous page. (You can enter the prefix up to 20 digits on the machine.) The complete number string including the prefix will then be dialled by pressing Fax Start.

Select the desired Caller ID, wait 2 seconds until you see the date and time the Caller ID was received.

25)09/11 15:25

DIAL:PRESS START

Enter the prefix by using number keys up to 20 digits.

■

The display will be cleared when you press any of the number keys.

■ To cancel the prefix (such as when you entered the wrong number), simply press Stop/Exit.

■ The display will return to the desired Caller ID you selected.

■

If you press Stop/Exit again, the machine will return to the current date and time display. You are no longer in the call reply mode.

■

Any problems or queries in using network services should be raised in the first instance with your phone company.

■

With Call Reply, automatic redial does not function in cases where the called party is busy or doesn’t answer.

Clearing the Caller ID Stored in Memory

(FAX-837MC only)

For the effective use of the memory, it is recommended that you should clear the Caller ID stored into memory by pressing Erase when the screen displays the number.

Printing Caller ID List

Press Menu/Set, 0, 3.

Press ▲ or ▼ to select PRINT REPORT, and press Menu/Set.

Press Stop/Exit.

Do you have Voice Mail?

If you have Voice Mail on the phone line that you will install your new fax on, there is a strong possibility that Voice Mail and the fax

will conflict with each other while receiving incoming calls.

However, the Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the fax

can work together without any problems. If each one has a separate phone number, neither will interfere with the other's operations.

If you decide to get the Distinctive Ring service from the telephone company, you will need to follow the directions below to 'register' the new Distinctive Ring pattern they give you. This is so your fax can recognize its incoming calls.

Setup Receive

5 - 13

Telephone Service for Australia

(Telstra

FaxStream

Duet

)

Distinctive Ringing (Telstra

FaxStream

Duet

)

Telstra

FaxStream

Duet

is an enhanced Public Switched

Telephone Service (PSTS) offered by Telstra

that allows you to have an additional number on one phone line, with its own distinctive ring pattern. Telstra

FaxStream

Duet

is a call handling feature that helps users distinguish voice and facsimile calls. With FaxStream

Duet

, incoming calls to a fax number are announced by a different, distinctive ring signal. Only one call can be answered (or made) at any one time and while this call is in progress, incoming calls to either number will be presented with a busy tone.

Your MFC has a Distinctive Ringing function, allowing you to dedicate one phone number just for receiving faxes.

After you have set the Distinctive Ring feature to ON, the receive mode is set to MANUAL automatically. If you don't have a TAD or Voice Mail set up on the Distinctive Ring number,

Manual mode means you must answer all the calls yourself.

You can not change the receive mode from Manual mode while the Distinctive Ring is set to on.

What is the Advantage of using Telstra

FaxStream

Duet

Function?

Using Telstra

FaxStream

Duet

is the most efficient way to receive both fax and telephone calls on the same line. When the voice call comes in, all phones (extension and external) and the fax machine will ring to alert you to pick it up. If a fax call comes in, the fax machine will answer automatically without ringing, whereas the extension and external phones will ring with a distinctive ring pattern. It is also a more efficient way of operating a Fax machine with an extension phone as you do not have to use the remote activation codes. It gives you two independent numbers without the higher cost of a second line.

5 - 14

Setup Receive

How does Telstra

FaxStream

Duet

Work?

Incoming calls to the voice number, will have the standard ring pattern of long, long tone, followed by a pause, repeated, while the new fax number will have a different ring pattern of three short bursts of ring, repeated at regular intervals.

When FaxStream

Duet

is ON and you receive a voice call all extension and external phones will ring with a standard ring pattern. The fax machine will ring on the third ring with a standard ring pattern. All external and the extension phones will continue to ring, until you or a telephone answering device can answer the voice number.

When FaxStream

Duet

is ON and you receive a fax call on the

Duet

number the Fax machine will answer and automatically receive the fax message without ringing. On the other hand, all extension and external phones will ring with a distinctive ring pattern. Do not answer the phone as you are receiving a fax message.

Flowchart Sequence of Incoming Call

Incoming Call

(either Voice or Fax)

Registered

Duet (Fax) Number

All extension phones ring, fax machine is silent.

(The answer mode must be MANUAL.)

Main number (Voice Number)

Fax machine automatically receives and prints fax message without ringing.

Fax machine begins ringing on third ring.

You answer the call at an external phone or an extension phone or at the machine’s handset.

Telephone Answering

Device (TAD) answers the call.

Set the Distinctive Ringing to ON

Press Menu/Set, 0, 4. The screen displays the current setting of this feature.

Press

▲ or ▼ to select ON (or OFF).

Press Menu/Set.

Press Stop/Exit.

■

If you set the Distinctive Ringing to ON, the receive mode will turn to Manual mode automatically.

Only in the Message Center mode, even if you set the

Distinctive Ringing to ON, the receive mode will not be changed.

■

When Distinctive Ring is set to ON, the fax machine does not ring when receiving fax message.

Setup Receive

5 - 15

Telephone Service for New Zealand

FaxAbility

FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring.

How Will the Fax Machine Treat All Other Numbers?

FaxAbility mode ensures that the machine will answer calls to the

FaxAbility (secondary) number. When a call comes in to your main number, all the phones will ring. You can set an external answering device (TAD) to answer calls on the other number(s). (See the chart in the following page.)

If you change the answer mode on the fax machine to FAX/TEL

(F/T) or FAX ONLY mode, that setting will override the FaxAbility setup. In FAX/TEL (F/T) or FAX ONLY mode, your fax machine will answer all the phone numbers (including its own ring pattern).

What is the Advantage of Using the FaxAbility

Function?

Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line. It is much easier for your callers who dial manually. The fax machine will answer with receiving tones so they will not have to press an Fax Receive Code. And the people who call to talk on your main number will not have to talk to your fax machine. Basically, it gives you two independent numbers without the higher cost of a second line.

How Does FaxAbility Work?

Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, silence, long, etc. When FaxAbility is ON, you will not hear the first ring of all incoming calls on the fax machine. Extension phones will ring as usual. If the fax machine recognizes the ring pattern, all ringing will stop and the fax machine will answer and automatically receive the fax message. Otherwise, you will hear the extension phones and the fax machine continue to ring. The fax machine always listens to the ring pattern before it answers, so do not pick up the phone during that time. You will quickly learn to recognize the ring pattern for faxes, so you will not be tempted to answer that number. Either you or a telephone answering device can answer the main number(s).

5 - 16

Setup Receive

Flowchart Sequence of Incoming Call

Incoming Call

Registered

FaxAbility Number

All extension phones ring, fax machine is silent.

(The answer mode should be MANUAL.)

Main number

Fax machine automatically receives and prints fax message.

Fax machine begins ringing on third ring.

You answer the call at an external phone.

Telephone Answering

Device (TAD) answers the call.

How to Turn FaxAbility OFF or ON

The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps

1-3; Step 2 is where you can select either ON or OFF.

Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions.

If you have FaxAbility Service but don’t have Call Waiting, you need do nothing at this stage.

If you do have Call Waiting as well as FaxAbility, set the Call

Waiting menu option to ON. See below. The machine can suspend

Call Waiting when incoming faxes are being sent to you.

Set the fax machine to Manual Mode.

Press Menu/Set, 0, 4.

4.FAXABILITY

Press

▲ or ▼ to select ON (or

OFF ).

FAXABILITY:OFF

FAXABILITY:ON

Press Menu/Set.

Only when FAXABILITY is set

CALL WAITING:OFF

ON , Call Waiting can be selected ON.

CALL WAITING:OFF

In case of FAXABILITY is set OFF, Call Waiting is automatically OFF without choice.

Press Menu/Set.

Press Stop/Exit.

Setup Receive

5 - 17

Telephone Service for Some Countries

Distinctive Ringing (For Singapore and Hong Kong)

This fax machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one phone line.

Each phone number has its own Distinctive Ringing pattern, so you’ll know which phone number is ringing. This is one way you can have a separate phone number for your fax machine.

Your fax machine has a Distinctive Ringing function, allowing you to dedicate one phone number just for receiving faxes. You’ll need to set Distinctive Ringing to ON.

You can switch it off temporarily, then turn it back on. When you get a new fax number, make sure you reset this function.

■

The fax machine will answer only calls to the Distinctive

Ringing number.

■

To have your external TAD answer only the main number, the fax machine must be in Manual Mode.

■ In FAX/TEL (F/T) or FAX ONLY mode, the fax machine will answer all numbers on the phone line.

If you set the Distinctive Ringing to ON, the receive mode will turn to Manual mode automatically.

Only in the MC mode, even if you set the Distinctive Ringing to ON, the receive mode will not be changed.

Setting the Distinctive Ringing

Press Menu/Set, 0, 4.

Press ▲ or ▼ to select ON (or OFF).

Press Menu/Set.

Press Stop/Exit.

5 - 18

Setup Receive

Setup Send

How to dial

You can dial in any of the following ways.

Manual dialling

Press all of the digits of the phone or fax number.

One-Touch dialling

Press the One-Touch key of the location you want to call.

(See Storing One-Touch Dial numbers/Storing Junk Fax/Call

numbers on page 7-1.)

If the LCD shows NOT REGISTERED when you enter the

One-Touch Dial number, a number has not been stored for it.

Speed-dialling

Press Search/Mute, #, and then the two digit Speed-Dial number.

(See Storing Speed-Dial numbers/Storing Junk Fax/Call numbers on page 7-2.)

two digit number

If the LCD shows NOT REGISTERED when you enter the

Speed-Dial number, a number has not been stored for it.

Search

You can search for names you have stored in One-Touch and

Speed-Dial memories. Press Search/Mute and the navigation keys ( or ) to search.

(See Storing One-Touch Dial numbers/Storing Junk Fax/Call

numbers on page 7-1 and Storing Speed-Dial numbers/Storing

Junk Fax/Call numbers on page 7-2.)

To search alphabetically, you can use the dial pad to enter the first letter of the name you are looking for.

To search numerically

To search alphabetically

Setup Send

6 - 1

Fax Redial

If you are sending a fax manually and the line is busy, press

Redial/Pause, and then press Fax Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and Fax Start.

Redial/Pause only works if you dialled from the control panel.

If you are sending a fax automatically and the line is busy, the fax machine will automatically redial three times at five minute intervals.

How to fax

Automatic transmission

This is the easiest way to send a fax. Documents must be between

150 and 600 mm long and between 148 and 216 mm wide, regardless of the paper width.

IMPORTANT: Do not pick up the handset or press

Speaker Phone (FAX-837MC only).

Insert the document face down, top edge first in the Automatic

Document Feeder (ADF).

Adjust the paper guides to fit the width of your document.

Paper Guides

Enter the fax number using One-Touch, Speed-Dial, Search

or the dial pad. (See One-Touch dialling on page 6-1,

Speed-dialling, page 6-1 and Search on page 6-1.)

Press Fax Start.

Do not use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped.

Do not use cardboard, newspaper or fabric.

The ADF can hold up to 10 pages, feeding each one individually through the fax machine. Use standard 64 g/m

90 g/m

paper when using the ADF; if you are using heavier paper, feed each sheet individually to prevent paper jams.

6 - 2

Setup Send

Manual transmission

Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax.

Insert the document face down in the ADF.

Pick up the handset and listen for a dial tone.

—OR—

Press Speaker Phone (FAX-837MC only) and listen for a dial tone.

Enter the fax number you want to call. (You can enter the digits using the dial pad, or you can enter a One-Touch or

Speed-Dial number, or you can call using Search/Mute.)

(See How to dial on page 6-1.)

When you hear the fax tone, press Fax Start.

If you pick up the handset, hang up.

SEND

Sending a fax at the end of a conversation

At the end of a conversation you can send a fax to the other party before you both hang up.

Ask the other party to wait for fax tones (beeps) and then to press Start before hanging up.

Insert the document face down in the ADF.

Press Fax Start.

The LCD shows:

Replace the handset.

SEND

Basic sending operations

Sending faxes using multiple settings

When you send a fax you can choose any combination of these settings such as contrast, resolution, overseas mode, delayed fax timer, polling transmission or memory transmission.

After each setting is accepted, the

LCD will ask if you want to enter more settings:

1.YES 2.NO

Press 1 to select more settings. The

LCD will return to the SETUP SEND menu.

—OR—

Press 2 if you have finished choosing settings and go to the next step.

Setup Send

6 - 3

Contrast

If your document is very light or very dark, you may want to set the contrast.

Use LIGHT to make the document darker.

Use DARK to make the document lighter.

Insert the document face down in the ADF.

Press Menu/Set, 3, 3.

3.CONTRAST

Press

▲ or ▼ to select AUTO,

LIGHT or DARK.

Press Menu/Set.

Press 1 if you want to choose more settings and the LCD will return to the SETUP SEND menu.

ACCEPTED

1.YES 2.NO

—OR—

Press 2 if you have finished choosing settings for this page, and then go to Step 5.

Enter a fax number.

Press Fax Start to send the fax.

The fax machine starts scanning the first page.

Fax resolution

When you have an document in the ADF you can use the

Resolution key to change the setting temporarily (for this fax only).

Press Resolution repeatedly until the LCD shows the setting you want.

STANDARD

FINE

S.FINE

PHOTO

Suitable for most typed documents.

Good for small print and transmits a little slower than Standard resolution.

Good for small print or artwork and transmits slower than Fine resolution.

Use when the document has varying shades of gray or is a photograph. This has the slowest transmission time.

6 - 4

Setup Send

Multiple Resolution Transmission

Use this feature to select separate resolution settings for each page of the fax you are sending. This could be useful if you are sending a fax with photos and text, or some pages with small print and others with larger print. Resolution settings return to

STANDARD after the fax is sent.

Insert the document face down in the ADF.

Press Menu/Set, 3, 4.

Use ▲ or ▼ to select the resolution for page 1.

Press Menu/Set.

Repeat Step 2 for each page.

Press Stop/Exit when you are finished. The screen displays:

Press 1 if you want to select additional settings. The

ACCEPTED

1.YES 2.NO

display returns to the SETUP SEND menu.

—OR—

Press 2 if you are finished choosing settings, and go to

Step 6. The screen prompts you to enter the fax number you want to call.

Enter the fax number, and press Fax Start.

Cancelling a fax in progress

If you want to cancel a fax, while the fax machine is scanning, dialling or sending it, press Stop/Exit.

Cancelling a scheduled job

You can cancel a fax job that is stored and waiting in memory.

Press Menu/Set, 4.

4.CANCEL JOB

Any jobs that are waiting will appear on the LCD.

If you have more than one job waiting, press ▲ or ▼ to select the job you want to cancel.

Press Menu/Set.

—OR—

If you only have one job waiting, go to Step 3.

Press 1 to cancel.

—OR—

Press 2 to exit without cancelling.

To cancel another job go to Step 2.

Press Stop/Exit.

Setup Send

6 - 5

Advanced sending operations

Composing the electronic Cover Page

(FAX-827/837MC only)

The cover page is sent to the receiving party’s machine. Your cover page includes the name or number stored in the One-Touch or Speed-Dial memory. If you are dialling manually, the name is left blank.

The cover page shows your Station ID, and the number of pages

you are sending. If you have COVERPG SETUP set to ON (See Send

a cover page for all faxes on page 6-7), the number of pages is left

blank.

You can select a comment to include on your cover page.

1.COMMENT OFF

2.PLEASE CALL

3.URGENT

4.CONFIDENTIAL

Instead of using one of the preset comments, you can enter two personal messages of your own, up to 27 characters.

(See Entering text on page 4-3.)

(USER DEFINED)

Most of the SETUP SEND settings are temporary to allow you to make changes for each fax you send. However when you set up your Cover Page and Cover Page Comments, you are changing the default settings so they will be available while faxing.

Composing your own comments

Press Menu/Set, 3, 2.

The screen displays:

Use

▲ or ▼ to choose position

5 or 6 for your own comment.

2.COVERPAGE NOTE

Press Menu/Set.

Use the dial pad to enter your customized comment.

(See Entering text on page 4-3.)

Press Menu/Set.

The screen displays:

Press 1 if you want to choose more settings. The display returns to the SETUP SEND menu.

ACCEPTED

1.YES 2.NO

—OR—

Press 2 to exit.

6 - 6

Setup Send

Cover page for next fax only

This feature does not work unless you have set up the Station ID.

(See Setting the Station ID on page 4-2.)

If you only want to send a cover page with a particular fax, this cover page will include the number of pages in your document.

Insert the document face down in the ADF.

Press Menu/Set, 3, 1.

1.COVERPG SETUP

When the LCD shows

NEXT FAX ONLY , press Menu/Set.

Press

▲ or ▼ to select NEXT FAX:ON (or NEXT FAX:OFF), and press Menu/Set.

Press

▲ or ▼ to select one of the standard or your own comments.

Press Menu/Set.

Enter two digits to show the number of pages you are sending.

(Enter 00 to leave the number of pages blank.) If you have made a mistake, press to back up and re-enter the number of pages.

Press Menu/Set.

Press 1 if you want to choose more settings. The LCD returns to the SETUP SEND menu.

—OR—

Press 2 if you have finished choosing settings.

Enter the fax number you are calling and then press

Fax Start.

Send a cover page for all faxes

Make sure you have set up the Station ID before continuing. This

feature does not work without the Station ID. (See Setting the

Station ID on page 4-2.)

You can set your machine to send a cover page whenever you send a fax. The number of pages in your fax is not included when you use this setting.

Press Menu/Set, 3, 1.

Press

▲ or ▼ to select ON (or

1.COVERPG SETUP

OFF ). (If you select ON, a cover page is always sent when you send a fax.)

Press Menu/Set.

If you selected ON, press ▲ or ▼ to select one of the standard or your own comments.

Press Menu/Set when the screen displays your selection.

ACCEPTED

The screen displays:

Press 1 if you want to choose more settings. The LCD

1.YES 2.NO

returns to the SETUP SEND menu.

—OR—

Press 2 to exit if you have finished choosing settings.

Setup Send

6 - 7

Using a printed Cover Page

If you prefer using a printed cover page that you can write on, you can print the sample page and attach it to your fax.

Press Menu/Set, 3, 1.

Press

▲ or ▼ to select

PRINT SAMPLE .

Press Menu/Set.

1.COVERPG SETUP

Broadcasting

Using the numbers you have stored in Groups, One-Touch and

Speed-Dial memory, you can “Broadcast” faxes automatically to a maximum of 104 different locations in a few simple steps.

You must set MEMORY TX, either ON or NEXT FAX ONLY.

After the Broadcast is completed, a Broadcast Report will be printed automatically to let you know the results.

Insert the document face down in the ADF.

Press Menu/Set, 3, 9 to select ON for Memory Transmission.

(See Memory Transmission on page 6-12.)

Press Menu/Set.

Enter the One-Touch and Speed-Dial numbers (one after the other), Search numbers or a Group number you have stored.

Press Fax Start. The fax machine stores the document in memory, and then transmits it to all the numbers you entered.

If the line is busy, your machine will redial.

■

Press Stop/Exit during transmission to cancel the current fax Broadcast.

■

To cancel all locations, press Menu/Set, 4.

(See Cancelling a scheduled job on page 6-5.)

■

To turn Memory Transmission back off, after the Broadcast has finished go to Step 2 and select OFF.

Overseas Mode

If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the

Overseas Mode. After you send a fax using this feature, the feature will turn itself off.

Insert the document face down in the ADF.

Press Menu/Set, 3, 5.

5.OVERSEAS MODE

Press ▲ or ▼ to select ON (or

OFF ).

Press Menu/Set.

Press 1 if you want to choose more settings and the LCD will return to the SETUP SEND menu.

—OR—

Press 2 if you have finished choosing settings, and then go to

Step 5.

Enter the fax number you’re calling.

Press Fax Start.

6 - 8

Setup Send

Call Reservation (FAX-827/837MC only)

You can send a fax and let the other party know that you want to speak to him after the fax transmission is completed. The other fax machine will ring as if it was receiving a telephone call; if the other party picks up the handset, your machine will ring. To have a conversation, lift the handset.

If you set Call Reservation and Call Back message to ON, your machine leaves a message if the other party does not answer.

Insert the document face down in the ADF.

Press Menu/Set, 3, 6.

6.CALL RESERVE

The screen displays the current setting for Call Reservation.

Press

▲ or ▼ to select ON (or OFF).

Press Menu/Set.

If you set Call Reservation to ON, the LCD shows the current setting for Call Back Message.

Press

▲ or ▼ to select ON (or OFF).

Press Menu/Set.

Press 1 if you want to select additional settings. The display returns to the SETUP SEND menu.

—OR—

Press 2 if you are finished choosing settings, and go to Step 6.

Enter the fax number, and press Fax Start.

If you’ve set Call Reservation to ON, pick up your handset if your machine rings.

You cannot use auto redial with Call Reservation. You cannot use Call Reservation with Delayed Transmission or with

Polling. You must register your Station ID to set Call Back

Message to ON.

Print Sample Call Back Message

Press Menu/Set, 3, 6.

Press

▲ or ▼ to select

PRINT SAMPLE .

Press Menu/Set.

6.CALL RESERVE

Setup Send

6 - 9

Delayed Fax

Depending on the size of the data, you can use this menu setting to send up to 3 faxes at later times within the next 24 hours.

Insert the document face down in the ADF.

Press Menu/Set, 3, 7.

7.DELAYED FAX

Enter the time you want the fax to be sent (in 24-hour format).

Press Menu/Set.

(For example, enter 19:45 for 7:45 P.M.)

Press 1 if you want to leave the

1.DOC 2.MEMORY

document in the ADF.

—OR—

Press 2 to scan the document into the memory.

Press 1 if you want to choose more settings and the LCD will return to the SETUP SEND menu.

—OR—

Press 2 if you have finished choosing settings, and then go to

Step 6.

Enter the fax number.

Press Fax Start. The fax machine will wait until the time you have entered to send the fax.

■ The number of pages you can scan into the memory depends on the amount of data that is printed on each page.

■ If you press 2 in Step 4, the scanned document data will be stored until you delete the fax in memory by using the

Cancelling a Job menu setting.

6 - 10

Setup Send

Setting up Polled Transmit (Standard)

Polled Transmit is when you set up the fax machine to wait with a document so another fax machine can call and retrieve it.

Insert the document face down in the ADF.

Press Menu/Set, 3, 8.

8.POLLED TX

Press ▲ or ▼ to choose

POLLING:STANDARD

STANDARD .

Press Menu/Set.

Press 1 if you want to leave the document in the ADF.

—OR—

1.DOC 2.MEMORY

Press 2 to scan the document into the memory.

Press 1 if you want to choose more settings and the LCD will return to the SETUP SEND menu.

—OR—

Press 2 if you have finished choosing settings, and go to step 6.

Press Fax Start.

■

If you pressed 1 in Step 4, the document remains in the

ADF until your fax machine is polled. If you must use your fax machine before the polled Transmit occur, you can

“interrupt” it to send another fax. (See Interrupting Delayed

Fax and Polled Transmit jobs on page 6-13.) The

document in the ADF can only be polled once.

■

If you pressed 2 in Step 4, the document will be stored in the memory and can be retrieved from any other fax machine until you delete the fax in memory by using the

Cancelling a Job menu setting.

■ Once a document has been stored in memory for Polling

Transmit, it can be sent and received more than once.

Setup for Polling Transmit with Secure Code

When you choose POLLING:SECURE, anyone who polls your machine must enter the polling secure code.

Insert the document face down in the ADF.

Press Menu/Set, 3, 8.

8.POLLED TX

Press

▲ or ▼ to choose

SECURE , and press Menu/Set.

Enter a four-digit number, and press Menu/Set.

Press 1 to select DOC if you want your machine to scan the printed document at the time it is polled.

—OR—

Press 2 to select MEMORY to scan the document into memory.

1.DOC 2.MEMORY

Setup Send

6 - 11

Press 1 if you want to select additional settings. The display returns to the SETUP SEND menu.

—OR—

Press 2 if you have finished choosing settings and go to

Step 7.

Press Fax Start and wait for the fax to be polled.

Secure Polling

Secure Polling is a way to keep your documents from “falling into the wrong hands” while the fax machine is set up for polling. You can use Secure Polling only with another Brother fax machine.

Your four-digit ID number must be entered on the fax machine that polls for your documents.

Some machines do not respond to the polling function.

Memory Transmission

This feature allows the fax machine to scan a fax into its memory and send it as soon as the scan is complete. This way, you don’t have to wait for the entire fax to be transmitted before you retrieve your document.

Insert the document face down in the ADF.

Press Menu/Set, 3, 9.

9.MEMORY TX

To change the default setting, press

▲ or ▼ to select ON (or

MEMORY TX:ON

OFF ).

SELECT ↑ ↓ & SET

Press Menu/Set.

Go to Step 5.

—OR—

For the next fax transmission only, press

▲ or ▼ to select

NEXT FAX ONLY .

Press Menu/Set.

For the next fax only, press

▲ or ▼ to select ON (or OFF).

Press Menu/Set.

Press 1 to choose more settings. The LCD returns to the

SETUP SEND menu.

—OR—

Press 2 if you have finished choosing settings and go to

Step 6.

Enter fax number and press Fax Start.

6 - 12

Setup Send

Out of Memory message

If you get an OUT OF MEMORY message while scanning the first page of a fax, press Stop/Exit to cancel the scan. If you get an

OUT OF MEMORY message while scanning a subsequent page, you will have the option to press Fax Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation.

If the faxes you send are typically very large or detailed, you may get OUT OF MEMORY errors frequently. If this happens, change the Memory Transmission setting back to OFF.

Interrupting Delayed Fax and Polled Transmit jobs

Even if you have your machine set to send a fax later, or if you have it set to be polled, you can interrupt the scheduled job to send a fax or make a copy now. However, you cannot use automatic redial or the Menu mode.

Press Menu/Set, 5.

Wait 2 seconds, then remove

5.INTERRUPT

the documents that are waiting in the ADF.

Insert the document you want to send now in the ADF.

Enter the number for the fax you want to send now, and press

Fax Start.

After the transmission is finished, return the first document to the ADF.

Press Menu/Set, 5 to restore the Delayed Fax or Polled

Transmit.

If you set Delayed Fax or Polled Transmit using the memory

(that is, if you have already scanned the document into your machine’s memory and will send it from there), you don’t have to interrupt to send a fax or make a copy.

TX Lock System

TX Lock lets you prevent unauthorised access to the fax machine.

While TX Lock is ON, the following operations are available:

■

Receiving faxes

■ Answering calls

■

Fax Forwarding (If Fax Forwarding was already ON.)

■

Remote Retrieval (If Fax Storage was already ON.)

While TX Lock is ON the following operations are NOT available:

■

Sending faxes

■

Copy

You will not be able to continue to schedule Delayed Faxes or

Polling jobs. However, any pre-scheduled Delayed Faxes will be sent when you turn TX Lock ON, so they won't be lost.

If you have selected Fax Forwarding or Fax Storage (For

FAX-817/827: Menu/Set, 8, 1 or for FAX-837MC: Menu/Set,

8, 2) before you turn TX Lock On, then Fax Forwarding and

Remote Retrieval will continue to work.

To print the faxes in memory, turn TX Lock OFF.

Setup Send

6 - 13

Setting up the password

If you forget the TX Lock password, please contact your

Brother dealer or Brother for assistance.

Press Menu/Set, 0, 1.

Enter a 4-digit number for the password.

Press Menu/Set.

If the LCD shows VERIFY:, re-enter the password.

Press Menu/Set.

Changing the TX Lock password

Press Menu/Set, 0, 1.

Press

▲ or ▼ to select SET PASSWORD.

Press Menu/Set.

Enter a 4-digit number for the current password.

Press Menu/Set.

Enter a 4-digit number for a new password.

Press Menu/Set.

If the LCD shows VERIFY:XXXX, re-enter the password.

Press Menu/Set.

Turning TX Lock on

Press Menu/Set, 0, 1.

Press ▲ or ▼ to select SET TX LOCK.

Press Menu/Set.

Enter the registered 4-digit password.

Press Menu/Set.

The machine goes offline and the LCD shows

TX LOCK MODE .

Turning TX Lock off

Press Menu/Set.

Enter the registered 4-digit password.

Press Menu/Set.

TX lock is automatically turned off.

If you enter the wrong Password, the LCD shows

WRONG PASSWORD and stays offline. The machine will stay in

TX Lock Mode until the registered password is entered.

6 - 14

Setup Send

Quick-Dial numbers and dialling options

Storing numbers for easy dialling

You can set up the fax machine to do following types of easy dialling: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number.

If you use the Caller ID subscriber service offered by your local phone company (For Singapore, Hong Kong and Philippine only), you can register the number for Anti-Junk Fax/Call in One Touch and Speed Dial locations.

If you lose electrical power, the quick-dial numbers that are in the memory will not be lost.

Storing One-Touch Dial numbers/Storing Junk

Fax/Call numbers

Your fax machine has One-Touch keys where you can store fax or

phone numbers for automatic dialling. (See On Hook dialling on page 7-5.) One-Touch keys are located on the right side of the

control panel.

If you want to store a Junk number, you have to set

ANTI JUNK to ON in Step 6. (Not available in Australia and

New Zealand)

Press Menu/Set, 6, 1.

Press the One-Touch key where you want to store a number.

Enter the number (up to 20 digits).

1.ONE-TOUCH DIAL

Press Menu/Set.

If you want to enter a pause in the dialling sequence (for example, to access an outside line), press Redial/Pause as you’re entering digits. Each key press of Redial/Pause enters a 3.5-second pause when the number is dialled displayed by a dash on the screen.

Use the dial pad to enter the name (up to 15 characters).

NAME:

Press Menu/Set. You can use the chart to help you enter

letters. (See Entering text on page 4-3.)

—OR—

Press Menu/Set, to store the number without a name.

Press ▲ or ▼ to select the type of number and press

Menu/Set.

FAX

TEL

FAX/TEL a fax only number a telephone (voice) number both a fax and telephone (voice) number

Quick-Dial numbers and dialling options

7 - 1

Press

▲ or ▼ to select if you set ANTI JUNK to ON (or OFF) and press Menu/Set. (Not available in Australia and New

Zealand)

If you set ANTI JUNK to ON, the number is registered as the

Junk Fax or Call in the machine. The machine will reject receiving the fax message or telephone call.

(Not available in

Australia and New Zealand)

Return to Step 2 to store another One-Touch number.

—OR—

Press Stop/Exit to exit.

Storing Speed-Dial numbers/Storing Junk Fax/Call numbers

You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Mute, #, the two-digit number, and Fax Start). The fax machine can store 100

(FAX-827/837MC) or 60 (FAX-817) Speed-Dial numbers.

If you want to store a Junk number, you have to set

ANTI JUNK to ON in Step 6. (Not available in Australia and

New Zealand)

Press Menu/Set, 6, 2.

2.SPEED-DIAL

Use the dial pad to enter a two-digit Speed-Dial number

(00-99 for FAX-827/837MC or

01-60 for FAX-817).

#05:

ENTER & SET

(For example, press 0 5.)

Press Menu/Set.

Enter the phone or fax number (up to 20 digits).

Press Menu/Set.

Use the dial pad to enter the name (up to 15 characters).

NAME:

Press Menu/Set.

(You can use the chart on page 4-3 to help you enter letters.)

—OR—

Press Menu/Set to store the number without a name.

Press

▲ or ▼ to select the type of number and press

Menu/Set.

FAX

TEL

FAX/TEL a fax only number a telephone (voice) number both a fax and telephone (voice) number

Press

▲ or ▼ to select if you set ANTI JUNK to ON (or OFF) and press Menu/Set.

(Not available in Australia and New

Zealand)

Go to Step 2 to store another Speed-Dial number.

—OR—

Press Stop/Exit.

7 - 2

Quick-Dial numbers and dialling options

Changing One-Touch and Speed-Dial numbers

If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name stored there (or number) and will ask you to do one of the following:

Press 1 to change the stored number.

—OR—

Press 2 to exit without making a change.

1234567

1.CHANGE 2.EXIT

How to change the stored number or name:

■

If you want to change a character, use or to position the cursor under the character you want to change, and then type over it.

■

If you want to erase the whole number or whole name, press Stop/Exit when the cursor is under the first digit or letter. The characters above and to the right of the cursor will be deleted.

Enter a new number.

Press Menu/Set.

Follow the directions beginning at Step 4 in Storing

One-Touch Number or Storing Speed-Dial numbers.

Quick-Dial numbers and dialling options

7 - 3

Setting up Groups for Broadcasting

Groups, which can be stored on a One-Touch key location, allow you to send the same fax message to many fax numbers by pressing only a One-Touch key and Fax Start.

First, you will need to store each fax number as a One-Touch or

Speed-Dial number. Then, you can combine them into a Group,

Each Group uses up a One-Touch key. Finally, you can have up to four small Groups, or you can assign up to 103 (FAX-827/837MC) or 63 (FAX-817) numbers to one large Group.

(See Storing One-Touch Dial numbers/Storing Junk Fax/Call

numbers on page 7-1 and Storing Speed-Dial numbers/Storing

Junk Fax/Call numbers on page 7-2.)

Press Menu/Set, 6, 3.

Select a One-Touch key

3.SETUP GROUPS where you wish to store the number. (For example, press

One-Touch key 2 to store a Group.)

Please select a "One-Touch key" that has not already been used to store a number. (otherwise step 2 does not work)

Use the dial pad to enter the

Group number (1 to 4) and press Menu/Set.

SETUP GROUP:G0

ENTER & SET

(For example, press 1 for

Group 1.)

To include One-Touch or Speed-Dial numbers in the Group, enter them as follows. For example, for One-Touch key 3, press One-Touch key 3. For Speed-Dial location 09, press

Search/Mute, then press 0, 9 on the dial pad.

The LCD shows 03 , #09.

Press Menu/Set to accept the numbers for this group.

Use the dial pad to enter a name for the group and press

Menu/Set.

G01:*03#09

NAME:

ENTER & SET

(For example, NEW CLIENTS)

(See Entering text on page 4-3.)

Press Stop/Exit.

You can print a list of all One-Touch and Speed-Dial numbers.

Group numbers will be marked in the GROUP column.

(See Printing reports on page 10-1.)

7 - 4

Quick-Dial numbers and dialling options

Dialling options

You can use the fax machine to make voice telephone calls by dialling manually or by using Search, One-Touch or Speed-Dial memory. You can use the handset to make calls.

When you dial a quick-dial number, the LCD shows the name you’ve stored, or if you haven’t stored a name, the fax number you’ve stored.

Manual dialling

Manual dialling is simply pressing all of the digits of the phone number.

Pick up the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

When you hear a dial tone, dial the call using the dial pad.

To hang up, replace the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

On Hook dialling

Dial the number by using the dial pad or Quick-Dial keys.

The number you are dialling, or the name you have stored for

One-Touch or Speed-Dial is displayed on the LCD.

For FAX-817/827, press Fax Start and pick up the handset when you hear the call answered on the monitor speaker. (If you press Hook before lifting the handset, the call will be disconnected. Replace the handset to finish the call.)

For FAX-837MC, press Fax Start, and when the call is answered, you can now speak to the party at the other end without lifting the handset. Press Speaker Phone when you finish the conversation.

Quick-Dial numbers and dialling options

7 - 5

One-Touch dialling

Pick up the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

When you hear a dial tone, press the One-Touch key of the location you want to call.

To hang up a voice call, replace the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

If you try to use a One-Touch location with no number stored in it, you will hear a warning sound, and LCD will show

NOT REGISTERED . The LCD returns to normal after two seconds.

If you are sending a fax, press Fax Start after pressing the

One-Touch key. If you picked up the handset or pressed

Speaker Phone (FAX-837MC only), press Fax Start when the receiving fax machine answers with fax tones.

Speed-Dialling

Pick up the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

When you hear a dial tone, press Search/Mute, press #, and then press the two-digit Speed-Dial number.

To hang up a voice call, replace the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

If you are sending a fax, press Fax Start after entering the

Speed-Dial number. If you picked up the handset or pressed

Speaker Phone (FAX-837MC only), press Fax Start when the receiving fax machine answers with fax tones.

7 - 6

Quick-Dial numbers and dialling options

Search

You can search for names you have stored in One-Touch and

Speed-Dial memories. (See Storing One-Touch Dial

numbers/Storing Junk Fax/Call numbers on page 7-1 and Storing

Speed-Dial numbers/Storing Junk Fax/Call numbers on page 7-2.)

Pick up the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

Press Search/Mute, then enter the first letter of the name you are looking for by using the dial pad.

Press or to search the names that are displayed alphabetically.

When the screen displays the name you want to call, press

Fax Start to begin dialling.

To hang up, replace the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

Pause

Press Redial/Pause to insert a 3.5-second pause between numbers. If you are dialling overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.

Mute

Press Search/Mute to put a call on hold.

You can replace the handset without disconnecting the call.

Pick up the fax machine’s handset or press Speaker Phone

(FAX-837MC only) to release the call from hold.

If you press Search/Mute without lifting the handset or pressing

Speaker Phone (FAX-837MC only), this key works as the Search key.

For FAX-837MC, you can select to play or not to play a music

during a call put on hold. (See Setting the Music on Hold on page 4-6.)

Answering Calls with the Speaker Phone

(FAX-837MC only)

When the machine rings, instead of lifting the handset, press

Speaker Phone. Speak clearly, toward the microphone. To end the call, press Speaker Phone.

If you have a bad telephone line connection, the other party might hear your voice echoed during the call. Hang up and try the call again—OR—Pick up the handset.

Quick-Dial numbers and dialling options

7 - 7

Redial (Telephone)

If you are calling someone and the line is busy, you can retry the number by pressing Redial/Pause.

Pick up the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

Press Redial/Pause.

To hang up, replace the handset.

—OR—

Press Speaker Phone (FAX-837MC only).

Redial (Fax)

If you’re sending a fax manually and the line is busy, press

Redial/Pause to try again. Any time you want to make a second call to the last number dialled, press Redial/Pause to save time.

If you’re sending a fax automatically and the line is busy, the fax machine will automatically redial three times at five minutes intervals after the transmission.

Tone or Pulse

If you have a Pulse dialling service, but need to send Tone signals

(for example, for telephone banking), follow the instructions below.

If you have Touch Tone service, you will not need this feature to send tone signals.

Pick up the handset.

Press #. Any digits dialled after this will send tone signals.

When you hang up, the fax machine will return to the Pulse dialling service.

7 - 8

Quick-Dial numbers and dialling options

Remote Fax Options

(FAX-817/827 only)

This chapter is for Model FAX-817/827. If you have model

FAX-837MC, your remote fax options are handled by the Message

Centre.

Fax Forwarding

Setting up Fax Forwarding

When you select Fax Forward, your fax machine stores the received fax in the memory. The fax machine will then dial the fax number you’ve programmed and forwards the fax message.

Press Menu/Set, 8, 1.

Press

▲ or ▼ to select

FAX FORWARD .

1.FORWARD/STORE

Press Menu/Set.

Enter the forwarding number (up to 20 digits).

Press Menu/Set.

Press

▲ or ▼ to select

BACKUP PRINT:ON or

BACKUP PRINT:OFF .

BACKUP PRINT:ON

SELECT

↑ ↓

& SET

Press Menu/Set.

■

If you select BACKUP PRINT:ON, faxes will also be printed at your fax machine so you will have a copy if there is a power failure before it is forwarded.

■

If you select BACKUP PRINT:OFF, the data in the memory might be lost when there is a power failure.

The LCD will ask you to enter the fax number to which faxes will be forwarded.

Press Stop/Exit.

Remote Fax Options

8 - 1

Setting Fax Storage

If you select Fax Storage, your fax machine stores the received fax in the memory. You will be able to retrieve fax messages from another location using the Remote Retrieval commands.

Press Menu/Set, 8, 1.

Press

▲ or ▼ to select

FAX STORAGE .

Press Menu/Set.

Press Stop/Exit.

1.FORWARD/STORE

If you have set Fax Storage, a backup copy will automatically be printed at the fax machine.

Turning off Remote Fax Options

If you set the FORWARD/STORE to OFF and there are faxes in your fax machine’s memory, the LCD will give you two options.

■

If you press 1, all unprinted faxes will be printed and erased before the setting turns off. If a backup copy has already been printed it will not be printed again.

■

If you press 2, the memory will not be erased and the setting will be unchanged.

Setting your remote access code

The remote access code lets you access the Remote Retrieval features when you are away from the fax machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--).

Press Menu/Set, 8, 2.

Enter a three-digit code using numbers 0-9.

2.REMOTE ACCESS

Press Menu/Set. (The “ ” cannot be changed.)

Do not use the same code which is set in your Fax Receive

Code ( 51 ( 91 for New Zealand)) or Telephone Answer

Code (#51 (#91 for New Zealand)) or Activation Voice Code

(

81). (See Operation from extension telephones on page

5-6.)

Press Stop/Exit.

You can change your code at any time by entering a new one.

If you want to make your code inactive, press Stop/Exit in

Step 2 to restore the inactive setting (--).

8 - 2

Remote Fax Options

Remote Retrieval

You can call your fax machine from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Be sure to cut out the

Remote Retrieval Access Card on the last page and keep it with you at all times.

Using your remote access code

Dial the fax number from a telephone or another fax machine using touch tone.

When the fax machine answers, during a period of silence enter your Remote Access Code (3 digits followed by ).

The fax machine signals if it has received fax messages:

1 long beep — Fax messages

No beeps — No fax messages

The fax machine gives two short beeps, which tells you to enter a command. The fax machine will hang up if you wait longer than 30 seconds to enter a command. The fax machine will beep three times, if you enter an invalid command.

Press 90 to reset the fax machine when you’ve finished.

Hang up.

Remote Fax Options

8 - 3

Remote commands

Follow the commands below to access features when you are away from the fax machine. When you call the fax machine and enter your Remote Access Code (3 digits followed by ), the system will give two short beeps and you must enter a remote command.

Remote commands

95 Change the Fax

Forwarding

1 OFF

Operation details

2 Fax Forwarding

You can select OFF after you have registered or erase all the fax messages.

If you hear one long beep, the change has been accepted. If you hear three short beeps, you cannot change it because something has not been set up (for example, perhaps a fax forwarding had not been registered). You can register your Fax Forwarding number by entering

4 (see page 8-5). Once you have

registered the number, Fax Forwarding will work.

4 Fax Forwarding number

6 Fax Storage

96 Retrieve a fax

1 Print a memory status list Enter the number of a remote fax machine to print a memory status list.

2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages.

(See page 8-5.)

3 Erase faxes from the memory

97 Check the Receiving

Status

1 Document

If you hear one long beep, you can erase fax messages from the memory.

You can check whether the fax machine has received any faxes. If yes, you will hear one long beep. If no, you will hear three short beeps.

98 Change the Receive

Mode

1 TAD:ANSWER MACH.

If you hear one long beep, your change

2 FAX/TEL has been accepted.

3 FAX ONLY

90 Exit Press 9 0 to exit Remote Retrieval. Wait for the long beep, then replace the handset.

8 - 4

Remote Fax Options

Retrieving fax messages

Dial your fax number.

When your fax machine answers, during a period of silence enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages.

As soon as you hear two short beeps, use the dial pad to press 9 6 2.

Wait for the long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by # # (up to 20 digits).

You cannot use and # as dial numbers. However, press # if you want to store a pause.

Hang up after you hear your fax machine beep. Your fax machine will call the other machine, which will then print your fax messages.

Changing your Fax Forwarding number

The default setting of your fax forward number that has been previously stored can be changed from another telephone or fax machine using Touch Tone.

Dial your fax number.

When your fax machine answers, immediately enter your

Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages.

When you hear two short beeps, use the dial pad to press 9 5 4.

Wait for the long beep, and then use the dial pad to enter the new number of the remote fax machine you want your fax messages forwarded to followed by # # (up to 20 digits).

You cannot use and # as dial numbers. However, press # if you want to store a pause.

Hang up after you hear the fax machine beep.

Remote Fax Options

8 - 5

Message Centre

(FAX-837MC only)

This section is for FAX-837MC. (If you have FAX-817/827, please see chapter 8 for your remote fax options.)

Message Centre Mode

Message Centre Mode allows you to store incoming fax and voice messages in a flexible memory. The memory stores 15 minutes of voice messages, or up to 20 pages of fax messages. The actual number of pages stored in memory varies depending on the content and the resolution used. Memory is shared between fax and voice messages, which are stored on a “first-come, first-served” basis. Any voice or fax message can be retrieved remotely.

You must record an outgoing message in order to use the

Message Centre Mode. (See Recording the Message Centre’s

Outgoing Message (TAD MESSAGE) on page 9-3.)

Setting Up Message Centre

You must set up Message Centre in the following order:

Select voice store (and Fax Forward/Fax Storage if necessary.).

Record the Message Centre’s Outgoing Message

(TAD MESSAGE).

Activate Message Centre (TAD) Mode by pressing .

If you set both voice and Fax Forward/Fax Storage to OFF,

Message Centre does not become activated.

Setting up voice store

When you select voice store, your voice messages are stored in memory.

VOICE:ON

VOICE:EXT

VOICE:OFF

Voice messages are stored in the memory. You can retrieve voice messages remotely.

You need an external answering machine connected to

the fax machine for this setting. (See Connecting an

external telephone answering device (TAD) on page

1-8.) Voice messages are stored in your external

answering machine. Retrieve voice messages from the external answering machine.

Voice calls are not stored in memory.

9 - 1

Message Centre

Press Menu/Set, 8, 1.

The screen prompts you to choose a voice store setting.

Press

▲ or ▼ to select VOICE:ON, (or EXT or OFF). If you want to store voice messages in the external answering machine, select EXT.

Press Menu/Set.

Press Stop/Exit.

Setting Fax Forward/Fax Storage

You can use either Fax Forward or Fax Storage

FAX FORWARD When you select FAX FORWARD, your fax machine stores the received fax in the Message Centre memory. The fax machine will then dial the fax number you’ve programmed and forwards the fax message.

FAX STORAGE If you select FAX STORAGE, your fax machine stores the received fax in the memory. You will be able to retrieve fax messages from another location using the Remote

Retrieval commands. (See Remote Retrieval on page

9-8.)

OFF Incoming faxes are not stored in memory, but will be printed on paper.

Setting up Fax Forwarding

Press Menu/Set, 8, 2.

Press

▲ or ▼ to select

FAX FORWARD .

Press Menu/Set.

2.FORWARD/STORE

The LCD will ask you to enter the fax number to which faxes will be forwarded.

Enter the forwarding number (up to 20 digits).

Press Menu/Set.

Press Stop/Exit.

You can change a Fax Forwarding number remotely. (See Remote

Retrieval on page 9-8.)

Setting up Fax Storage

Press Menu/Set, 8, 2.

Press

▲ or ▼ to select

FAX STORAGE .

Press Menu/Set.

Press Stop/Exit.

2.FORWARD/STORE

Message Centre

9 - 2

Recording the Message Centre’s Outgoing Message

(TAD MESSAGE)

Recording the Message Centre’s Outgoing Message (TAD

MESSAGE) is the second step you need to follow before you can turn on the Message Centre. Make sure your OGM (Outgoing

Message) is less than 20 seconds long.

Press Menu/Set, 8, 4.

The LCD prompts you to choose an OGM.

Press ▲ or ▼ to select MSG CTR OGM (not FAX/TEL OGM).

Press Menu/Set.

This is the only setting you can select if you want to turn the

Message Centre on.

Press

▲ or ▼ to select RECORD MSG.

Press Menu/Set.

Pick up the handset to record a message.

For example: Hello. We are unable to take your call at this time. Please leave a message after the signal. If you wish to send a fax, please press 5 1, wait for fax tones, then press the start button.

Press Stop/Exit and replace the handset. The Message

Centre plays your OGM.

Press Stop/Exit.

The fax machine records 5 seconds of silence at the beginning of your OGM. (This allows the fax machine to listen and detect any incoming faxes.)

Listening to the Outgoing Message (OGM)

Press Menu/Set, 8, 4.

Press

▲ or ▼ to select MSG CTR OGM (or FAX/TEL OGM).

Press Menu/Set.

Press ▲ or ▼ to select PLAY MSG and press Menu/Set.

Adjust volume by pressing or .

Press Stop/Exit.

Erasing the Outgoing Message (OGM)

Press Menu/Set, 8, 4.

Press

▲ or ▼ to select MSG CTR OGM (or FAX/TEL OGM).

Press Menu/Set.

Press

▲ or ▼ to select ERASE MSG.

Press Menu/Set.

Press 1 to erase the OGM.

—OR—

Press 2 to exit without erasing.

Press Stop/Exit.

9 - 3

Message Centre

Activating Message Centre Mode

Press and hold until the button lights and the screen displays

MC:MSG CTR and message center OGM is played.

When

light is out, the Message Centre is off. (See Setting Up

Message Centre on page 9-1.)

Message Indicator

The light flashes when you have new voice messages and/or faxes waiting for your review.

The LCD shows the total number of voice (including recorded conversations) and/or fax

VOICE:03 DOC:02 messages stored in Message Centre memory.

If you press the flashing to

PRINT DOC?

turn off the Message Centre before getting your new messages, they won’t be lost. The new messages

1.YES 2.NO

will be played automatically and the LCD will ask you to acknowledge the new faxes:

Press 1 to print (and automatically delete) the faxes from memory.

—OR—

Press 2 to save the faxes in memory until printing is convenient.

What Happens When the Memory Is Full?

If the memory becomes full when you have set your fax machine to Message Centre mode, the fax machine will change to F/T mode automatically. In this mode, the fax machine can accept incoming faxes automatically. Then, if your fax machine should run out of paper, the answer mode will shift automatically to manual mode. In manual mode the call is not answered, so your caller will know to try again later.

[Answer Mode]

Out of Recording Paper and Memory Full

Message Centre Mode F/T Mode Manual Mode

Memory Full Out of Recording Paper and Memory Full

Print the Memory Status List and select the item to be cleared. This will clear space for new messages and faxes to be stored in

memory. (See Printing reports on page 10-2.)

Message Centre

9 - 4

Playing Voice Messages

Follow the steps below to listen to voice messages.

Press Play/Record.

Adjust volume by pressing or .

All new messages are played in the order they were recorded.

The LCD shows the number of the current message, and the total number of messages.

If Caller ID information was received, the fax machine beeps during the message and displays the Caller ID information for one second.

During playback, the LCD shows the time and date the message was recorded.

Press (RWD) at the end of the message to repeat a message. Press (FWD) to skip to the next message.

repeatedly until you reach the You can press and message you want to play.

Press Stop/Exit.

Printing a Fax Message

Once you print a new fax message stored in memory, it is erased from the memory automatically.

Press Play/Record. After two seconds, the fax machine begins to play voice messages.

After playing voice messages,

PRINT DOC?

the display asks if you want to print fax messages that are in the memory. There is no

1.YES 2.NO

display if there are no faxes.

To print the fax messages, press 1.

—OR—

Press 2 to exit without printing.

Backup Printing Option

When you have set Fax Forward/Fax Storage to ON in the

Message Centre mode, all incoming fax messages are stored in the available memory for retrieval. To print a backup copy automatically, turn this option on.

Press Menu/Set, 8, 3. The screen prompts you to select a setting.

Press ▲ or ▼ to display ON (or OFF).

Press Menu/Set.

Press Stop/Exit.

9 - 5

Message Centre

Erasing Messages

If you choose to erase all fax messages, the fax machine will print any previously unprinted fax messages before erasing them from memory. Fax messages cannot be erased individually.

You can erase voice messages individually, or all at once.

To erase voice messages individually

Press Play/Record. The fax machine beeps and begins message playback. Each message is preceded by one long beep, and followed by two short beeps.

To erase a specific message,

ERASE THIS MSG.?

press Erase immediately after

1.YES 2.NO

the two short beeps, or while the message is playing.

Press 1 to erase the message.

—OR—

Press 2 to cancel.

Press Stop/Exit.

To erase messages all at once

Press Erase.

Press

▲ or ▼ to select erasing all voice messages, all document messages, or all messages—both voice and fax.

Press Menu/Set.

Press 1 to erase.

—OR—

Press 2 to cancel.

Press Stop/Exit.

ERASE ALL VOICE?

SELECT ↑ ↓ & SET

Setting the maximum time for incoming messages

The default time for receiving voice messages is up to 30 seconds long. You can change this setting to any length from 20 seconds to

60 seconds in 5-second increments.

Press Menu/Set, 8, 5.

Press ▲ or ▼ to select the maximum time setting for incoming messages.

Press Menu/Set.

Press Stop/Exit.

Message Centre

9 - 6

Setting the Toll Saver

When you set the Toll Saver feature, the fax machine answers after 5 rings if you don’t have messages, and after 3 rings if you do have messages. This way, when you call the fax machine, if it rings

4 times, you know you have no messages, and can hang up, avoiding any toll/call charge.

When Toll Saver is ON, it overrides your Ring Delay setting.

Toll Saver must be off for the fax machine to operate using

your Ring Delay setting. (See Setting the Ring Delay on page

5-2.)

Press Menu/Set, 2, 1.

Press ▲ or ▼ to select TOLL SAVER.

Press Menu/Set.

Press

▲ or ▼ to select ON (or OFF).

Press Menu/Set.

Press Stop/Exit.

ICM Recording Monitor

This feature lets you turn the speaker volume for voice messages

ON or OFF. When you turn the monitor OFF, you will not hear messages as they come in.

Press Menu/Set, 8, 6.

Press

▲ or ▼ to select OFF (or ON).

Press Menu/Set.

Press Stop/Exit.

Recording a Conversation

You can record a telephone conversation by pressing

Play/Record during the conversation. Your recording can be as long as the Incoming Message Maximum Time. The other party will hear a beep every 15 seconds while recording. To stop recording, press Stop/Exit.You cannot record a conversation using the

Speakerphone.

If you record a telephone conversation, you must give prior warning to the other party.

9 - 7

Message Centre

Remote Retrieval

You can call your fax machine from any touch tone telephone or fax machine, then use a Remote Access Code and remote commands to retrieve voice (and fax) messages. You can also program and change some settings for your Message Centre.

Using the Remote Access Code

Dial your fax number from a touch tone telephone or another fax machine using touch tone.

When your fax machine answers, during a period of silence enter your Remote Access Code. (3 digits followed by )

The fax machine signals if it has received messages.

1 long beep—Fax message(s)

2 long beeps—Voice message(s)

3 long beeps—Fax and Voice message(s)

No long beeps—no messages

The fax machine gives two short beeps to tell you to enter a command. The fax machine hangs up if you wait longer than

30 seconds to enter a command. The fax machine beeps three times if you enter an invalid command.

Press 9 0 to reset the fax machine when you’ve finished.

Hang up.

Setting your Remote Access Code

The remote access code lets you access the Remote Retrieval features when you are away from your fax machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--).

Press Menu/Set, 8, 7.

Enter a three-digit code using number keys 0-9, and #.

Press Menu/Set.

(The preset cannot be changed.)

Do not use the same code which is set in your Fax Receive

Code 51 ( 91 for New Zealand), Telephone Answer Code

#51 (#91 for New Zealand) or DECT Activation Voice Code

( 81).

Press Stop/Exit.

You can change your code at any time by entering a new one.

If you want to make your code inactive, press Stop/Exit in

Step 2 to restore the inactive setting (--).

Message Centre

9 - 8

Remote commands

Remote commands

91 Playing voice messages

1 Repeat or Skip

Backward

2 Skip Forward

9 STOP Playing

93 Erase all ICM

Operation details

After one long beep, the fax machine plays

ICM.

Press 1 while listening to an ICM to repeat. If you press 1 before a message, you will hear the previous message.

While playing ICM, you can skip to the next message.

Stop playing the ICM.

If you hear one long beep, the erase is accepted. If you hear three short beeps, you cannot erase because all voice messages have not been played, or there is no voice message to erase.

*This code erases all recorded messages, not one at a time.

94 Play and Record OGM in memory

1 Play 1 TAD message

2 F/T message

The fax machine plays the selected OGM.

You can stop playing OGMs by pressing 9.

Record

1 OFF

3 Erase faxes from the memory

97 Check the receiving status

1 Document

2 Voice

1 TAD number message

2 F/T message

95 Changing Fax

Forwarding setting

2 Fax Forwarding

4 Fax Forwarding

6 Fax Storage

96 Retrieve Fax

1 Memory Status List

2 Retrieve all faxes

After one long beep, you can record the selected OGM. You will hear the message played once. You can stop recording the message by pressing 9.

If you hear one long beep, the change has been accepted. If you hear three short beeps, you cannot change it because the conditions have not been met (Example: registering Fax Forwarding number).

You can register your Fax Forwarding

number by using 4. (See Changing the Fax

Forwarding Number on page 9-11.) Once

you have registered the number, Fax

Forwarding will work. Then retrieve a

Memory Status List by entering 9 6 1 to make sure that the Fax Forwarding number you registered is correct in the List.

Enter the number of a remote fax machine to receive the Memory Status List or stored fax

messages. (See Retrieving the Memory

Status List on page 9-10 and Retrieving Fax

Messages on page 9-10.)

If you hear one long beep, you can erase fax messages from memory.

You can check whether your fax machine has received any Document or Voice messages. If yes, you will hear one long beep. If no, you will hear three short beeps.

9 - 9

Message Centre

Remote commands

98 Change Receive Mode If you hear one long beep, you can change

1 MC

2 F/T the receive mode. If you hear three short beeps, you cannot change it. (Example:

There is no TAD message when you want to change to TAD mode.)

3 FAX

90 Exit

Operation details

After a long beep, you can exit Remote

Retrieval.

Retrieving the Memory Status List

You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages.

Dial your fax number.

When your fax machine answers, immediately enter your

Remote Access Code (3 digits followed by ).

When you hear two short beeps, use the dial pad to press 9 6 1.

Using the dial pad, enter the number (up to 20 digits) of the remote fax machine where you want the Memory Status List forwarded, and then press # #.

You cannot use and # as dial numbers. However, if you want to store a pause, press #.

After you hear your fax machine beep, hang up and wait.

Your fax machine calls the remote fax machine and sends the

Memory Status List. The remote fax machine prints the List.

Retrieving Fax Messages

Dial your fax number.

When your fax machine answers, immediately enter your

Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages.

As soon as you hear two short beeps, use the dial pad to press 9 6 2.

Wait for the long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by # # (up to 20 digits).

You cannot use and # as dial numbers. However, press #, if you want to store a pause.

Hang up after you hear your fax machine beep.

Your fax machine will call the other fax machine, which will then print your fax messages.

Message Centre

9 - 10

Changing the Fax Forwarding Number

You can change the default setting of your Fax Forward number from another telephone or fax machine using touch tone.

Dial your fax number.

When your fax machine answers, immediately enter your

Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages.

When you hear two short beeps, use the dial pad to press 9 5 4.

Wait for long beep, and then use the dial pad to enter the new number of the remote fax machine where you want your fax messages followed by # # (up to 20 digits).

You cannot use and # as dial numbers. However, if you want to store a pause, press #. Also, if your fax machine is connected to a PABX, you can press # first before the fax machine’s number. The # works as well as Recall key.

To retrieve the Memory Status List, when you hear two short beeps, use the dial pad to press 9 6 1.

Use the dial pad to enter the number of the remote fax machine (up to 20 digits), and then press # #.

After you hear your fax machine beep, hang up and wait.

Your fax machine calls the remote fax machine. Your fax machine then sends the Memory Status List showing the new forwarding number to the remote fax machine.

Check the forwarding number.

If the forwarding number is incorrect, return to Step 1 to reset it.

9 - 11

Message Centre

Printing reports

FAX settings and activity

Your fax machine can print a XMIT Report after each fax you send.

Also, a journal of sent and received faxes can be printed at specified intervals.

Customizing the Transmission Verification Report

You can use the Transmission Report as proof that you sent a fax.

This report lists the time and date of transmission and whether the transmission was successful (OK). If you select ON, the report will print for every fax you send.

When the feature is OFF, the Report will only print it there is a transmission error (NG).

Press Menu/Set, 7, 1.

Press

▲ or ▼ to select ON or

OFF .

1.XMIT REPORT

Press Menu/Set.

Press Stop/Exit.

Setting the Journal Period

You can set the fax machine to print a journal at specific intervals

(every 30 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the journal period to OFF, you can print the report by following the steps on the next page.

The default setting is EVERY 30 FAXES.

Press Menu/Set, 7, 2.

Press ▲ or ▼ to choose a journal period.

Press Menu/Set.

2.JOURNAL PERIOD

(If you choose 7 days, the LCD will ask you to choose a day on which to begin the 7-day countdown.)

Enter the time to begin printing in 24-hour format.

Press Menu/Set.

(For example: enter 19:45 for 7:45 P.M.)

Press Stop/Exit.

If you select 6, 12, 24 hours, 2 or 7 days, the fax machine will print the report at the selected time and then erase all jobs from its memory. If the fax machine’s memory becomes full with 30 jobs before the time you selected has passed, the fax machine will print the Journal early and then erase all jobs from memory. If you want an extra report before it is due to print, you can print it without erasing the jobs from memory.

Printing reports

10 - 1

Printing reports

Following reports are available:

1.XMIT VERIFY

2.HELP LIST

3.QUICK-DIAL

4.FAX JOURNAL

Prints a Transmission Verification

Report for the last fax that was sent.

This information will remain until you pick up the handset or press

Speaker Phone (FAX-837MC only).

Prints the Help List so you can see at-a-glance how to quickly program your fax machine.

Lists names and numbers stored in

One-Touch and Speed-Dial memory, in numerical order.

Lists information about the last incoming and outgoing faxes. (TX means

Transmit.) (RX means Receive.)

Quick-Dial list (above), alphabetically.

5.TEL.INDEX

Lists your settings.

6.USER SETTINGS

7.MEMORY STATUS

Lists summary information and amount of occupied memory.

How to print a report

Make sure that there is no document in the ADF.

Press Copy/Reports, then enter the number (see list above) of the report you want to print. For example, press 6 to print the USER SETTINGS.

10 - 2

Printing reports

Making copies

Using the fax machine as a copier

You can use this fax machine as a copier. Always make sure you have paper in the paper tray before making copies.

Copy Key

Incoming faxes cannot be received on paper or into the memory while the fax machine is copying.

Copy operations

To make a single copy that is not reduced, enlarged or sorted, you only have to press one key. Remember, your fax machine cannot scan anything closer than 4 mm from the edge of the paper.

4 mm

Not

Scannable area

1 mm 1 mm

(Example for A4 size)

4 mm

Making a single copy

Insert the document face down in the ADF.

Press Copy/Reports twice.

To cancel, press Stop/Exit.

Do NOT pull on the paper while copying is in progress.

The default resolution for a single copy is S.FINE. Set the resolution to PHOTO for photographs by using the Resolution key.

Making copies

11 - 1

Copy options: Single or Multiple copies, Sort/Stack,

Reduce/Enlarge

You can choose additional copy options. First, you can select the number of copies. Next, you can choose whether multiple copies will be STACKED (all copies of page 1, then all copies of page 2, etc.) or SORTED (collated). Finally, you can choose an enlargement or reduction ratio. To automatically reduce the copy to the paper size you have set for the paper tray, select AUTO. To reduce the copy by a fixed percentage, choose 93%, 87%, 75% or

50% . Or, to enlarge the copy, select 150%, 125% or 120%. To copy a document at its document size, select 100%.

Insert the document face down in the ADF.

Press Copy/Reports.

NO.OF COPIES:01

Enter the number of copies

THEN COPY OR SET you want (1-99).

To start copying now, press

Copy/Reports.

If you would like to select additional copy options, like

SORT , ELG/RDC (Enlarge or Reduce) press Menu/Set.

Press

▲ or ▼ to select SORT or STACK.

To start copying now without enlarging or reducing, press

Copy/Reports.

To reduce or enlarge the

image, press Menu/Set.

Press

▲ or ▼ to select an enlargement or reduction ratio.

Press Copy/Reports.

ELG/RDC:100%

SELECT ↑ ↓ & SET

If you are making multiple copies and get a OUT OF MEMORY message while you are scanning the first page, press

Stop/Exit to cancel the job. Then make a single copy. If you selected SORT and the OUT OF MEMORY message appears while scanning subsequent pages, you can press

Copy/Reports to copy the portion that is in memory, or press

Stop/Exit to cancel. To restart the copy job using less memory, press Copy/Reports for stacked copies.

The default resolution for multiple copies or reducing and enlarging copies is FINE. Set the resolution to S.FINE for small print or artwork and PHOTO for photographs by using the

Resolution key. S.FINE and PHOTO resolutions use up more memory than FINE mode.

11 - 2

Making copies

Legal limitations

Any reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with relevant authorities as to any particular questionable documents.

The following are examples of documents which should not be copied:

■ Money

■

Bonds or other certificates of debt

■

Certificates of Deposit

■

Service or Draft paper of the Armed Forces.

■

Passports

■ Postage Stamps (cancelled or uncancelled)

■

Immigration Papers

■

Welfare documents

■

Cheques or Drafts drawn by Governmental Agencies

■ Documents, badges or insignias of identification

■

Licences and Certificates of Title to motor vehicles

Works subject to Copyright cannot be copied. Sections of works subject to Copyright can be copied for ‘fair use’. Multiple copies would indicate improper use.

Works of art should be considered as works subject to Copyright.

Making copies

11 - 3

Important information

Important safety instructions for Ausralia

Read all of these instructions.

Save them for later reference.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall socket before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near water.

Do not place this product on an unstable cart, stand, or table.

The product may fall, causing serious damage to the product.

Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided.

This product should be operated from the type of power source indicated on the label. If you are not sure of the type of power available, call your dealer or local power company.

This product is equipped with a 3-wire grounded type plug, a plug having a third (grounded) pin. This plug will only fit into a grounded-type electrical socket. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounded-type plug.

Do not allow anything to rest on the power cord. Do not place this product where people can walk on the cord.

Do not place anything in front of the fax machine that will block received faxes. Do not place anything in the path of received faxes.

Wait until pages have exited the fax machine before picking them up.

Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock.

Never spill liquid of any kind on the product.

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may void your warranty. Refer all servicing to service personal.

12 - 1

Important information

This product has no mains ON/OFF switch. It is therefore highly important that access to the mains plug and the mains socket to which the plug is connected, is never obstructed, in case for some reason the mains power to the machine must be quickly disconnected.

Unplug this product from the power socket and refer servicing to Authorized Service Personnel under the following conditions:

■

When the power cord is damaged or frayed.

■ If liquid has been spilled into the product.

■

If the product has been exposed to rain or water.

■

If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions.

Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

■

If the product has been dropped or the cabinet has been damaged.

■

If the product exhibits a distinct change in performance, indicating a need for service.

To protect your product against power surges, we recommend the use of a power protection device (Surge

Protector).

Important Information for New Zealand

Important Safety Instructions

Read all of these instructions.

Save them for later reference.

Follow all warnings and instructions marked on the product.

Unplug this product from the telephone and AC sockets (in this order) before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near water.

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by

Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

This equipment does not fully meet Telecom’s impedance requirements. Performance limitations may occur when used in conjunction with some parts of the network. Telecom will accept no responsibility should difficulties arise in such circumstances.

Important information

12 - 2

If a charge for local calls is unacceptable, the “Dial Button” should not be used for local calls. Only the 7-digits of the local number should be dialled from your telephone. Do not dial the area code digit or the “0” prefix.

This equipment shall not be set to make automatic calls to the

Telecom ‘111’ Emergency Service.

IMPORTANT NOTICE

Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use in emergencies.

The call log incorporated in this equipment does not record all answered calls. The call log, therefore may not agree with the

Telecom account which may include calls not shown on the log.

Some parameters required for compliance with Telecom's

Telepermit requirements are dependent on the equipment

(PC) associated with this device. In order to operate within the limits for compliance with Telecom's Specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.

Some parameters required for compliance with Telecom’s

Telepermit requirements are dependent on the equipment

(PC) associated with this device. In order to operate within the limits for compliance with Telecom’s Specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing.

This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers.

Not all telephones will respond to incoming ringing when connected to the extension socket.

This equipment may not provide for the effective hand-over of a call to another device connected to the same line.

The answer delay setting of this equipment shall not be set to less than two rings to answer as this will destroy Caller ID information.

All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used and what it disclosed to any other party.

12 - 3

Important information

The Caller ID Information is presented in the form: Area Code

+ Directory number

When dialling back, always insert a zero in front of the area code for a toll call and omit the area code for a local call, If a zero is inserted in front of the area code for a local call, the call will still proceed correctly but if the line has non-code access to another toll carrier, you should check with that carrier before inserting zero on a local call.

Do not place this product on an unstable surface.

Slots and openings in the case and the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar soft surface. This product should never be placed near or over a radiator or heater. This product should not be placed in a built-in installation unless proper ventilation is provided.

This product should be operated from the type of power source indicated on the label. If you are not sure of the type of power available, consult with your dealer or local power company.

This product is equipped with a 3-wire earthed plug. This plug will fit into only an earthed socket. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete socket. Do not defeat the purpose of an earthed plug.

Do not allow anything to rest on the power cord. Do not locate this product where people can walk on the cord.

Do not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes.

Do not touch a document during printing.

Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock.

Never spill liquid of any kind on the product.

Do not attempt to service this product yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks. Refer all servicing to service personnel.

Unplug this product from the mains power and telephone line sockets, and refer servicing to qualified service personnel under the following conditions:

■

When the power cord is damaged or frayed.

■

If liquid has been spilled into the product.

■ If the product has been exposed to rain or water.

Important information

12 - 4

■

If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions.

Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

■

If the product has been dropped or the cabinet has been damaged.

■

If the product exhibits a distinct change in performance, indicating a need for service.

We do not advise the use of an extension lead.

This device only responds to Distinctive Alert Cadences DA1,

DA2 and DA4.

Configuration of the machine with Faxability ON will result in

Caller ID information being destroyed when ring cadence DA4 is received.

Important Information for Some Countries

Important Safety Instructions

Read all of these instructions.

Save them for later reference.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Do not place this product near water.

Do not place this product on an unstable cart, stand, or table.

The product may drop, causing serious damage to the product.

Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or on a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided.

This product should be operated from the type of power source indicated on the label. If you are not sure of the type of power available, consult with your dealer or local power company.

This product is equipped with a 2-wire grounding type plug and a 3-wire grounding type plug, a plug having two or three pins. This plug will only fit into only a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding-type plug.

12 - 5

Important information

Do not allow anything to rest on the power cord. Do not place this product where people can walk on the cord.

If an extension cord is used with this product, make sure that the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating.

Do not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes.

Do not touch a document during printing.

Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock.

Never spill liquid of any kind on the product.

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may not be covered under your warranty. Please refer all servicing to our Authorized Service

Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother

Dealer for Service.

Unplug this product from the wall outlet and refer servicing to

Authorized Service Personnel under the following conditions:

■

If the power cord is damaged or frayed.

■

If the product has been spilled by liquid.

■

If the product has been exposed to rain or water.

■ If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions.

Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

■

If the product has been dropped or the cabinet has been damaged.

■

If the product exhibits a distinct change in performance, indicating a need for service.

To protect your product against power surges, we recommend the use of a power protection device (Surge

Protector).

We do not advise the use of an extension lead.

Important information

12 - 6

■

For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment.

■

This equipment may not be used on coin service lines provided by the telephone company or connected to party lines.

■ Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document.

For Your Safety

To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring.

The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe. For your safety, if in any doubt about the effective grounding of the power, consult a qualified electrician.

Disconnect device

This product must be installed near a socket outlet that is easily accessible. In case of emergencies, you must disconnect the power cord from the socket outlet in order to shut off power completely.

Trademarks

The Brother logo is a registered trademark of Brother Industries,

Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

All other brand and product names mentioned in this manual are registered trademarks of their respective companies.

Shipment of the fax machine

If for any reason you must ship your fax machine, carefully package the fax machine to avoid any damage during transit. We recommend that you save and use the original packaging. The fax machine should also be adequately insured with the carrier.

12 - 7

Important information

Troubleshooting and routine maintenance

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the fax machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your fax machine identifies the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com

ERROR MESSAGES

ERROR

MESSAGE

CAUSE

CHECK PAPER

RELOAD PAPER

PRESS STOP KEY

COVER IS OPEN

CLOSE COVER

DOCUMENT JAM

REMOVE JAM

PRESS STOP KEY

The fax machine is out of paper or paper is not properly loaded in the paper tray.

ACTION

Refill the paper or remove the paper and load it again. If this error appears while receiving a fax, load paper to restart printing. If you were copying or printing reports, load paper and try again.

(See How to load paper on page 2-2.)

See Paper Jam on page

13-5.

Close the cover.

The paper is jammed in the fax machine.

The cover is not closed completely.

The documents were not inserted or fed properly, or were too long.

(See Document Jam on page 13-4.)

Insert the document again.

The document is jammed in the fax machine.

See Document Jam on page

13-4.

LINE DISCONNECT The other person or other person’s fax machine stopped the call.

Try to send again.

MEMORY NEAR ZERO

CLEAR MEMORY

The fax machine is almost out of memory.

Clear the faxes and scheduled jobs from the memory.

—OR—

Print the faxes that are in the

memory. (See Printing a fax from the memory

(FAX-817/827) on page

5-8.)

Troubleshooting and routine maintenance

13 - 1

ERROR MESSAGES

ERROR

MESSAGE

CAUSE

NOT REGISTERED

OUT OF MEMORY

CLEAR MEMORY

PAPER JAM

PLS OPEN COVER

REMOVE JAM

ACTION

You tried to access a

One-Touch or Speed-Dial number that is not programmed.

Set up the One-Touch or

Speed-Dial number.

(See Storing One-Touch

Dial numbers/Storing Junk

Fax/Call numbers on page

7-1 and Storing Speed-Dial numbers/Storing Junk

Fax/Call numbers, page

7-2.)

The data is too large for the fax machine’s memory.

(Fax sending or copy operation in process)

Press Stop/Exit and wait until the other operations in progress finish and then try again.

—OR—

Clear the faxes and schedule jobs in the memory. To gain extra memory, you can turn off

Fax Storage. (See Setting

Fax Storage on page 8-2.)

—OR—

Print the faxes that are in the

memory. (See Printing a fax from the memory

(FAX-817/827) on page

5-8.) (See Printing a Fax

Message on page 9-5.)

The paper is jammed in the fax machine.

(See Document Jam or

Paper Jam on page 13-4.)

PHONE LINE BUSY

The number you dialled does not answer or is busy.

POLLING FAILED

PRINTHEAD

OVERHEATED

WAIT TO COOL

You tried to poll a fax machine that is not in

Polled Waiting mode.

The print head has overheated.

Verify the number and try again.

Check the other fax machine’s polling setup.

Wait 30 minutes for it to cool or wait until the message disappears automatically.

RECEIVE FAILED Poor phone line quality caused a communication error.

If the problem continues, call the telephone company and ask them to check your phone line.

RIBBON EMPTY

RESET OR REPLACE

Your fax machine is out of ribbon or the print cartridge is not properly installed.

Install the print cartridge again or change the ribbon.

(See Changing the ribbon on page 13-9.)

13 - 2

Troubleshooting and routine maintenance

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

MEMORY DISABLED

(FAX-837MC)

MSG CTR FAILURE

UNABLE TO INIT

UNABLE TO PRINT

The fax machine has a mechanical problem.

—OR—

A foreign obstacle, such as a clip or ripped paper, is in the fax machine.

UNABLE TO SCAN

Open the top cover and remove any foreign obstacles from inside the fax machine. If the error message continues, disconnect the fax machine from the power for several minutes then reconnect it.

You will lose all faxes in the memory. Please follow the steps below before disconnecting the fax machine so you will not lose any important messages.

Check whether the fax machine has faxes in the memory

1. Press Menu/Set, 0, 0, 1.

2. If the fax machine does not have faxes in its memory, disconnect the fax machine from the power source for several minutes and then reconnect it.

—OR—

If faxes are present, you can transfer them to another fax machine. Go to Step 3.

Transfer faxes to another fax machine

3. Enter the fax number to which faxes will be forwarded.

4. Press Fax Start.

5. After the faxes are transferred, disconnect the fax machine from the power source for several minutes and then reconnect it.

Transfer Journal report to another fax machine

You can transfer the Fax

Journal report to another fax machine.

1. Press Menu/Set, 0, 0, 2.

2. Enter the fax number to which faxes will be forwarded.

3. Press Fax Start.

If you have not set up your

Station ID, you cannot enter fax transfer mode.

If the error message still continues, contact Brother or your dealer for service.

Troubleshooting and routine maintenance

13 - 3

Compatibility

If you are having difficulty sending or receiving a fax due to possible interference on the phone line, we recommend that you try setting the compatibility to BASIC.

Press Menu/Set, 0, 2.

Press

▲ or ▼ to select BASIC

(or NORMAL).

Press Menu/Set.

Press Stop/Exit.

2.COMPATIBILITY

FAX-837MC only

■

BASIC reduces the default modem speed to 9600 bps.

Unless interference is a recurring problem on your phone line, you may prefer to use it only when needed.

■

NORMAL sets the modem speed at 14400 bps.

Document Jam or Paper Jam

Document Jam

The documents were not inserted or fed properly, or were too long.

Remove any paper that is not jammed from the ADF.

Open the top cover by lifting the lever on the right side of the top cover.

Pull the document toward the front of your fax machine.

Top Cover

Document is jammed.

Close the top cover. Press down on both sides of the top cover until it clicks.

13 - 4

Troubleshooting and routine maintenance

Paper Jam

The paper is jammed in your fax machine.

Remove any paper that is not jammed.

Open the top cover by lifting the lever on the right side of the top cover.

Top Cover

Pull the jammed paper gently from the paper feeder toward the front of the fax machine as per diagram A.

If you can’t, pull the jammed paper towards the back and remove it as per diagram B.

Diagram A Diagram B

Printout is jammed.

Close the top cover. Press down on both sides of the top cover until it clicks.

Put the paper back into the paper tray.

Troubleshooting and routine maintenance

13 - 5

If you are having difficulty with the fax machine

If you think there is a problem with your fax machine or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not the fax machine. Check the chart below and follow the troubleshooting tips.

DIFFICULTY SUGGESTIONS

Printing or Receiving Faxes

Condensed print and white streaks across the page or the top and bottom of sentences are cut off.

If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner.

(See Cleaning the scanner on page 13-9.) If the

problem continues, call Brother or your dealer for service.

Vertical black lines when receiving.

Your machine’s print head might be dirty. Clean the

print head. (See Cleaning the print head on page 13-8.)

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine.

If the problem continues, call Brother or your dealer for service.

Phone Line or Connections

The fax machine does not answer when called.

Make sure receive mode is not set to MANUAL.

(See Choosing the Receive Mode on page 5-1.) Check

for a dial tone. If possible, call the fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone to the fax machine’s telephone socket. If there is no ringing when you call the fax machine, ask your telephone company to check the line.

External

Telephone answering device

(TAD) does not answer when called

Receiving Faxes

Cannot receive a fax

Make sure that the external TAD is connected

correctly. (See Connecting an external telephone

answering device (TAD) on page 1-8.) Make sure the

TAD is set to answer calls.

No dial tone on the handset

Press Speaker Phone (FAX-837MC only)—OR—Lift the handset. If you don’t hear a dial tone, check telephone line cord connections at the fax machine and wall socket. Check that the handset is connected to the fax machine’s handset socket. Test the wall socket with another single line telephone. If there is no dial tone at the wall socket, call your telephone company.

Make sure that the fax machine is in the correct

receiving mode for your setup. (See Choosing the

Receive Mode on page 5-1.)

If there seems to be interference on your phone line, try

setting the Compatibility to BASIC. (See Compatibility on page 13-4.)

If you connect your fax machine to PABX, set the PBX

to ON. (See Setting PABX (Australia and New Zealand

only) on page 4-5.)

Sending Faxes

Cannot send a fax Ask the other party to check that the receiving machine has paper.

Poor sending quality.

Print the Transmission Verification Report and check

for an error. (See Printing reports on page 10-1.)

Try changing your resolution to FINE or S.FINE. Make a copy to check the fax machine’s scanner operation.

13 - 6

Troubleshooting and routine maintenance

DIFFICULTY SUGGESTIONS

Dialling does not work

Vertical black lines when sending.

Check all line cord connections.

Check the power cord connection.

Send a manual fax by pressing Speaker Phone (for

FAX-837MC only) or by lifting the handset and dialling the number. Wait to hear fax receiving tones before pressing Fax Start.

Change the Tone/Pulse setting. (See Setting Tone or

Pulse dialling mode (Not available for New Zealand) on page 4-5.)

Use the fax machine to make a copy. If the copy shows the same problem, the scanner area is dirty. Lift the top cover and check the document path. Clean the white film and the scanner’s glass strip using isopropyl

alcohol and a lint-free cloth. (See Cleaning the scanner on page 13-9.)

Transmission

Verification Report prints “RESULT

ERROR”

There is probably temporary noise or static on the phone line. Try sending the fax again.

Try setting the Compatibility to BASIC.

(See Compatibility on page 13-4.)

If the problem continues, call the telephone company to check your phone line.

Handling Incoming Calls

Double-ring in

FAX/TEL mode

Transferring a call to the fax machine

The fax machine

“hears” voice as fax tone

The fax machine knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the fax machine’s handset or answer from an extension phone, and then press the fax machine’s

Telephone Answer Code (default setting is #51 or #91 for New Zealand).

(See For FAX/TEL mode only on page 5-6.)

If you have answered at the fax machine’s handset, press Fax Start and hang up immediately.

If you answered at an extension phone, press your three-digit Fax Receive Code (default setting is 51 or

91 for New Zealand). When the fax machine answers, hang up.

If the fax machine is set to Fax Detect ON, it is more sensitive to sounds. The fax machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones.

Deactivate the fax by pressing #51 or #91 for New

Zealand if you are at an extension phone or press

Stop/Exit if you are at the fax machine or an external phone.

Try avoiding this problem by turning Fax Detect to OFF.

(See Recording the Fax/Tel Outgoing Announcement

(FAX/TEL OGM) (FAX-837MC only) on page 5-3.)

Custom features on a single line

If you have Call Waiting, Voice Mail, an alarm system or any other custom feature on a single phone line with the fax machine, it may create a problem sending or receiving fax data.

For example: If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Your fax machine’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive data on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, we recommend a separate phone line with no custom features.

Troubleshooting and routine maintenance

13 - 7

Routine maintenance

Cleaning the print head

Clean the print head when you want to improve the print quality and also as part of your routine maintenance.

After you have just used the fax machine, some internal parts of the fax machine are extremely HOT! So please be careful.

Unplug the telephone line cord and the power cord for safety.

Open the top cover by lifting the lever on the right side of the top cover.

Take out the print cartridge.

To clean your fax machine’s print head, wipe the print head with a lint-free cloth that is dry or lightly moistened with isopropyl alcohol.

Wait until the alcohol on the print head is completely dry.

Install the print cartridge. (See Changing the ribbon on page

13-9.)

Close the top cover. Press down on both sides of the top cover until it clicks.

13 - 8

Troubleshooting and routine maintenance

Cleaning the scanner

Unplug the telephone line cord and the power cord for safety.

Open the top cover by lifting the lever on the right side of the top cover.

Clean the white film and the glass strip with isopropyl alcohol on a lint-free cloth.

White Film

Glass Strip

Be careful not to bend the white film or drop anything into the fax machine.

Close the top cover. Press down on both sides of the top cover until you hear it click into place.

Changing the ribbon

Your original ribbon that came with the fax machine may be either a starter (up to 30 pages) or full (up to 144 pages), and depends on the country you bought the machine in.

Open the top cover by lifting the lever on the right side of the top cover.

Remove the print cartridge containing the used ribbon and set it upside–down with the blue gear in the upper left corner.

Blue Gear

Troubleshooting and routine maintenance

13 - 9

Take the used ribbon out of the cartridge:

1 Snap out the upper and lower right white spools.

2 Slide the roll off the blue gear and lower left white spool.

(Do not remove the blue gear and lower left white spool).

Blue

Gear

Used Ribbon

Upper White Spool

White

Spool

(Do not remove.) Lower White

Spool

Cartridge

Slide the white elastic off the new refill rolls and set them down with the full roll in the lower position. (The ribbon’s shiny side is facing down.)

Remove the white spools from the ends of the used cardboard cores. Then insert them into the same positions in the new cores.

White Spools

Install the new ribbon in the cartridge:

1 Slip the lower left cardboard core onto white spool of the cartridge and then slip the upper blue core onto the blue gear of the cartridge.

2 Insert the upper and lower right white spools into the holders.

Shiny side is face down.

Blue

Gear

White

Spool

White Spools

Insert the teeth of the white spool into the cutouts of the cardboard core.

13 - 10

Troubleshooting and routine maintenance

Turn the upper left blue gear anti-clockwise to tighten the ribbon as shown.

Turn the cartridge over and re-install it in your fax machine:

Insert the recessed first and place the cartridge into its four holders.

Press down on both sides of the top cover to close it securely.

Troubleshooting and routine maintenance

13 - 11

Glossary

ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically.

Anti Junk (Not available for Australia and New Zealand)

Allows you to reject receiving the fax message or telephone call if you register a particular number with this function on.

Automatic fax transmission Sending a fax without picking up the handset or pressing Speaker Phone (FAX-837MC only).

Automatic Redial A feature that enables your fax machine to redial the last fax number after five minutes if the fax did not go through because the line was busy.

Auto Reduction Reduces size of incoming faxes.

Backup Print Sets the fax machine to print a copy of every fax that is received and stored in memory. This is a safety feature so you will not lose message during a power failure.

Beeper Volume Volume setting for the beep when you press a key or make an error.

Broadcasting The ability to send the same fax message to more than one location.

Call Reservation (for FAX-827/837MC) Allows you send a fax and then at the end of transmission, you can talk with the other party.

Caller ID A service purchased from the Telephone Company that lets you see the number (or name) of the party calling you.

Cancel Job Cancels a programmed job, like Delayed Fax or

Polling.

CNG tones The special tones (beeps) sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling.

Communication error (or Comm. Error) An error during fax sending or receiving, usually caused by line noise or static.

Contrast Setting to compensate for dark or light documents, by making faxes or copies of dark documents lighter and light documents darker.

Cover Page (for FAX-827/837MC) Prints a page at the other party’s machine that contains the sender and recipient’s name and fax number, number of pages and comment. You can generate an electronic cover page at the other end with pre-programmed information from memory or you can print a sample cover page to fax with your document.

Delayed Fax Sends your fax at a specified later time that day.

Distinctive Ringing A service purchased from the Telephone

Company that provides another phone number on an existing phone line. The fax machine uses the new number to simulate a dedicated fax line.

G - 1

Glossary

ECM (Error Correction Mode) Detects errors during fax transmission and resends the pages of the fax that had an error.

Extension telephone A telephone on the fax number that is plugged into a separate telephone wall socket.

External telephone A TAD (telephone answering device) or telephone that is connected to your fax machine.

F/T Ring Time The length of time that the Brother fax machine rings (when the receive mode setting is FAX/TEL) to notify you to pick up a voice call that it answered.

Fax Detect Enables the fax machine to respond to CNG tones if you interrupt a fax call by answering it.

Fax Forwarding Sends a fax received in memory to another pre-programmed fax number.

Fax Receive Code Press this code ( 5 1 or 9 1 for New

Zealand) when you answer a fax call from an extension or external phone.

Fax Storage You can store faxes in memory.

Fax tones The signals sent by sending and receiving fax machines while communicating information.

FAX/TEL You can receive faxes and telephone calls. Do not use this mode if you are using a telephone answering device

(TAD).

Fine resolution Resolution is 203 x 196 dpi. It is used for small print and graphs.

Group number A combination of One-Touch and/or Speed-Dial numbers that are stored on a One-Touch key for Broadcasting.

LCD (liquid crystal display) The display screen on the fax machine that shows interactive messages during On-Screen

Programming and shows the date and time when the fax machine is idle.

Manual fax When you lift the handset or press Speaker Phone

(FAX-837MC only) so you can hear the receiving fax machine answer before you press Fax Start to begin transmission.

Menu mode Programming mode for changing your fax machine’s settings.

Next Fax Reservation (for FAX-827/837MC) Accepts the next document in the ADF for transmission while the fax machine is still receiving.

One-Touch Keys on the fax machine’s control panel where you can store numbers for easy dialling. You must use a separate key for each number.

Out of Paper Reception Receives faxes into the fax machine’s memory when the fax machine is out of paper.

Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines.

Pause Allows you to place a 3.5 second delay in the dialling sequence stored on One-Touch keys or Speed-Dial numbers.

Glossary

G - 2

Photo resolution A resolution setting that uses varying shades of gray for the best representation of photographs.

Polling The process of a fax machine calling another fax machine to retrieve waiting fax messages.

Pulse A form of rotary dialling on a telephone line.

Quick Dial List A listing of names and numbers stored in

One-Touch and Speed-Dial memory, in numerical order.

Remote Access Code Your own four-digit code (--- ) that allows you to call and access the fax machine from a remote location.

Resolution The number of vertical and horizontal lines per inch.

See: Standard, Fine, Super Fine and Photo.

Ring Delay The number of rings before the fax machine answers in FAX ONLY, FAX/TEL, and MC:MSG CTR (FAX-837MC only) mode.

Search An electronic, alphabetical listing of stored One-Touch,

Speed-Dial and Group numbers.

Speed-Dial A pre-programmed number for easy dialling. You must press the Search/Mute key and then #, two digit code to start the dialling process.

Standard resolution 203 x 98 dpi. It is used for regular size text and quickest transmission.

Station ID The stored information that appears on the top of faxed pages. It includes the sender’s name and fax number.

Super fine resolution 203 x 392 dpi. Best for very small print and line art.

TAD (telephone answering device) You can connect an external TAD to your fax machine.

Telephone Answer Code (Fax/Tel mode only) When the fax machine answers a voice call, it pseudo/double-rings. You can pick up at an extension phone by pressing this code (# 5 1 or

# 9 1 for New Zealand).

Tel-Index List A listing of names and numbers stored in

One-Touch and Speed-Dial memory, in alphabetical order.

Tone A form of dialling on the telephone line used for Touch Tone telephones.

Transmission The process of sending documents over the phone lines from the fax machine to a receiving fax machine.

User Settings A printed report that shows the current settings of the fax machine.

XMIT Report (Transmission Verification Report) A listing for each transmission, that shows its date, time and number.

G - 3

Glossary

Specifications

General

Type

Memory Capacity

Paper Tray

Paper Output

Desktop facsimile transceiver

512 KB

64 g/m

– 90 g/m

: Up to 30 sheets

64 g/m

– 90 g/m

: Up to 20 sheets

Printer Type Line Thermal with Ribbon

LCD

(Liquid Crystal Display)

16 characters x

1 Line

Operating Environment Temperature: 5-35 °C

Humidity: 20-80%

Best Print Quality

Power Source

20-30 °C

220-240V AC 50/60 Hz

Power Consumption Standby:

FAX-817/827 under 4.4 watts

FAX-837MC under 4.8 watts

Operating: under 160 watts

Dimensions

340 mm

147mm

138 mm

129 mm

Weight

Copy

Enlarge/Reduce

187 mm

267 mm 302 mm

FAX-817/827 :

2.7 kg (with components)

FAX-837MC :

2.8 kg (with components)

50% to 150%

(50, 75, 87, 93, 100, 120, 125, 150% &

Auto)

Specifications

S - 1

Fax

Compatibility

Coding System

Modem Speed

Document Size

Paper Size

Automatic Document

Feeder (ADF)

Paper Tray

Gray Scale

Polling Types

ITU-T Group 3

Modified Huffman (MH)

9600/7200/4800/2400 bps;

Automatic Fallback (FAX-817/827)

14400/12000/9600/7200/4800/2400 bps;

Automatic Fallback (FAX-837MC)

Document Input Width

148 mm to 216 mm

Up to 10 pages

Contrast Control

Resolution

One-Touch Dial

Speed-Dial

Groups

Broadcasting

Automatic Redial

Auto Answer

Speaker Type

Communication

Source

Up tp 30 sheets (64 g/m

- 90 g/m

)

64 levels (Dithered)

Standard, Sequential, Secure,

Delayed Fax

Automatic/Light/Dark (manual setting)

• Horizontal 8 dot/mm

• Vertical Standard — 3.85 line/mm

Fine, Photo —7.7 line/mm

Superfine, Photo (copy)

— 15.4 line/mm

4 stations

100 stations (FAX-827/837MC)

60 stations (FAX-817)

Up to 4 groups

Up to 104 locations (FAX-827/837MC)

Up to 64 locations (FAX-817)

3 times at 5 minutes intervals

2, 3, 4, 5, 6, 7, 8, 9 or 10 rings

(for Australia)

1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings

(for New Zealand)

0, 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings

(for some countries)

Monitor (FAX-817/827)

Full Duplex, Digital (FAX-837MC)

Public switched telephone network

S - 2

Specifications

Memory Transmission Up to 20 pages *

Out of Paper Reception Up to 25 pages *

Yield: Up to 30 pages (A4) Starter Ribbon

(Australia and

NewZealand only)

Refill Ribbon Rolls Yield:

Up to 144 pages (A4) for PC-501, PC-402RF, PC-404RF

Up to 178 pages (A4) for PC-AS4RF (Not available in

Australia and New Zealand)

* “Pages” refers to the ITU-T Test Chart #1 (in Out of Paper

Reception in ECM mode). Specifications and printed materials are subject to change without prior notice.

Specifications

S - 3

Index

ADF (automatic document feeder) ....................................6-2

Answering machine (TAD)

........................................ 1-8, 5-1

Anti Junk ........................... 7-1, 7-2

Automatic

fax receive ............................5-1

Fax Detect .......................5-4

fax redial ..............................6-2 transmission .........................6-2

Backup Printing ........................9-5

Broadcasting ............................6-8

setting up Groups .................7-4

Call Back Message ...................6-9

Call Reservation .......................6-9

Caller ID ....................... 5-10–5-13

Canceling

a scheduled fax job ..............6-5 while scanning a fax .............6-5

Cleaning .................................13-8 print head ...........................13-8

scanner ..............................13-9

Connecting

external TAD ........................1-8 external telephone ...............1-8

Control panel overview ..... 1-3–1-6

Copy

multiple ...............................11-2

operations ..........................11-1

reduce/enlarge ...................11-2

Resolution ................ 11-1, 11-2 single ........................ 11-1, 11-2 sort .....................................11-2

specifications ...................... S-1

Cover Page ...................... 6-6–6-8

Custom telephone features ....13-7

Date and Time ..........................4-1

Delayed Fax ...........................6-10

Dialling

a pause ................................7-7

fax redial ..............................6-2

Groups .................................7-4

manual .................................7-5

Quick-Dial ............................7-1

Distinctive Ringing (Duet) .......5-14

ECM (Error Correction Mode)

................................................1-7

Erasing Messages ............ 9-3, 9-6

The items in all upper case represent LCD messages.

Error messages on LCD

..................................... 13-1–13-3

Extension telephones

using .................................... 5-6

External telephone ................... 1-8

F/T (Fax/Tel) Outgoing

Announcement (OGM) ........... 5-3

Fax codes

changing ....................... 8-2, 9-8

Fax Receive Code ............... 5-6

Remote Access Code

.................................... 8-2, 9-8

Telephone Answer Code ..... 5-6

Fax Detect ................................ 5-4

Fax Forwarding ................. 8-1, 9-2

changing remotely

..................... 8-4, 8-5, 9-8, 9-9

programming a number 8-1, 9-2

Fax Journal ............................ 10-2

Fax Receive Code .....5-3, 5-6, 5-7

Fax Storage ...................... 8-2, 9-2

Fax Forwarding ............. 8-1, 9-2

printing from memory .... 5-8, 9-5

turning on ...................... 8-2, 9-2

Fax, stand-alone

receiving .............................. 5-1

at end of conversation ..... 5-5

difficulties ...................... 13-6

erasing from the memory

....................................... 8-4

Fax Forwarding

................. 8-1, 8-4, 9-2, 9-9

reducing to fit on paper ... 5-4

retrieving from a remote site

............... 8-4, 8-5, 9-8, 9-10

ring delay, setting ............ 5-2

sending

at end of conversation ..... 6-3

contrast ........................... 6-4

delayed .......................... 6-10

fax redial .......................... 7-8

manual ............................ 6-3

Memory Transmission

..................................... 6-12

multiple settings .............. 6-3

overseas .......................... 6-8

Polling Transmit ............ 6-11

resolution ......................... 6-4

specifications .......................S-2

FAX/TEL mode ........................ 5-1

answering at extension phones

........................................... 5-6

double-ringing (voice calls)

........................................... 5-3

Fax Detect ........................... 5-4

Fax Receive Code ............... 5-7

receiving faxes ..................... 5-6

I - 1

Index

setting F/T Ring Time ...........5-3

Setting Ring Delay ...............5-2

Telephone Answer Code .....5-6

FaxStream

Duet

.................5-14

Gray scale ............................... S-2

Groups, setting up ....................7-4

HELP

Help List .............................10-2

Hold .................................. 4-6, 7-7

ICM Recording Monitor ............9-7

International calls .....................6-8

Interrupting (a scheduled job)

..............................................6-13

Jams .......................................13-4

LCD (Liquid Crystal Display)

................................. 1-3, 1-5, 3-1

Maintenance, routine ..............13-8

changing the ribbon ...........13-9

cleaning the print head .......13-8

Manual

dialling ..................................7-5

receive .................................5-1

transmission .........................6-3

Maximum Message Time .........9-6

Melody ......................................4-6

Memory Status List .................10-2

Memory Storage .......................3-1

Menu Table ............... 3-1, 3-3–3-7

Message Centre Mode .............9-1

Mute ................................. 1-5, 7-7

Navigation keys ........................3-2

OGM (Outgoing Message) .......9-3

One-Touch ....................... 1-4, 1-6

changing ..............................7-3

dialling ..................................7-6

storing ..................................7-1

Paper ........................................2-1 capacity ................................2-1 size .......................................2-1

Phone line

connections ..........................1-9

difficulties ...........................13-6

multi-line (PABX) ................1-10

Playing Messages ....................9-5

Polling .......................................5-8

Polling Transmit .................6-11

receiving ...............................5-8

Power failure ............................3-1

Cover Page .......................... 6-8

difficulties ........................... 13-6

fax from memory ........... 5-8, 9-5

jams ................................... 13-5

Quick-Dial ................................ 7-1

Broadcasting ........................ 6-8 using Groups ................... 6-8

Group dial

setting up Groups for

Broadcasting ................. 7-4

One-Touch dial

changing .......................... 7-3

setting up ......................... 7-1

using ................................ 7-6

Search ................................. 6-1

Speed-Dial

changing .......................... 7-3

setting up ......................... 7-2

using ................................ 7-6

Quick-Dial List ........................ 10-2

Receive Mode .......................... 5-2

FAX ONLY ........................... 5-1

FAX/TEL .............................. 5-1

MANUAL .............................. 5-1

TAD:ANSWER MACH. ........ 5-1

TAD:MSG MGR ................... 5-1

Recording a Conversation ....... 9-7

Recording Monitor .................... 9-7

Redial/Pause ..................... 6-2, 6-9

Reducing

copies ................................ 11-2

long faxes ............................ 5-4

Remote Access Code ....... 8-3, 9-8

Remote Commands

................................8-4, 9-9, 9-10

Remote Retrieval .............. 8-3, 9-8 access code ...........8-2, 8-3, 9-8

commands ...........8-4, 9-9, 9-10 getting your faxes .......8-5, 9-10

Reports .................................. 10-2

Fax Journal ........................ 10-2

Journal Period ............... 10-1

Help List ............................. 10-2

Memory Status .................. 10-2

Quick-Dial List ................... 10-2

Tel.Index ............................ 10-2

Transmission Verification

......................................... 10-1

User Settings ..................... 10-2

Resolution

copy ................................... 11-2

fax (Standard, Fine, SuperFine,

Photo) ................................S-2

for next fax only ................... 6-4

multiple ................................ 6-5

Ring Delay, setting ................... 5-2

Ring Pattern ............................. 4-6

Ring Volume ............................ 4-4

Index

I - 2

Safety instructions .............. ii, 12-1

Search ......................................7-7

Sequential Polling .....................5-9

Setup

Date and Time .....................4-1

Station ID (fax header) .........4-2

Socket

EXT socket

external telephone ...........1-8

TAD (answering machine)

.......................................1-8

Speaker Phone .........................7-7

Speed-Dial ................. 1-4, 1-6, 7-6

changing ..............................7-3

dialling ..................................7-6

storing ..................................7-2

TAD (telephone answering device), external ..................................5-1

connecting ............................1-8

Receive Mode ......................5-1

TAD MESSAGE .......................9-3

Temporary Cover Page ............6-7

Text, entering ...........................4-3 special characters ................4-3

Toll Saver .................................9-7

Tone signals on Pulse line .......7-8

Troubleshooting ......................13-1 error messages on LCD

................................ 13-1–13-3

if you are having difficulty

incoming calls ................13-7

phone line difficulties .....13-6 printing or receiving faxes

.....................................13-6 sending faxes ................13-6

Turning ...................................6-14

TX Lock ........................ 6-13–6-14

User Settings List ...................10-2

Volume, setting

beeper ..................................4-4 ring .......................................4-4 speaker ................................4-4

I - 3

Index

Accessory List

Model Name Description

PC-501 Printing Cartridge and a re-fill (1 set per box)

PC-402RF

PC-404RF

PC-AS4RF

2 re-fills for use in PC-501 Printing Cartridge

4 re-fills for use in PC-501 Printing Cartridge

(Not available in Australia and New Zealand)

*For optimum print quality and product performance within published specifications, use only the correct Brother replacement ribbon. Brother does not recommend the use of consumables other than genuine Brother consumables.

Failure to use the genuine Brother consumable may damage the machine and any repair required as a result may not be covered under warranty.

Accessory List