Getting Started Printer Power Driver Installation 4

Getting Started Printer Power Driver Installation 4
Windows XP
Windows Vista
Windows 7
MAC is not supported
If any of the following does not work, contact your service representative.
The printer fails to turn ON and the status indicator light fails to light:
• Verify that they power cord is connected to the printer, as well as the AC outlet.
• Verify that the printer power switch is in the ON position.
• Verify that the AC outlet is functioning properly.
The printer has no Serial USB communication:
Getting Started
Inspect the shipping container(s), verify that all the items on the packing list are present
and in good condition. Your shipment contains the TicketHawk Printer (200 or 300dpi
model), USB Cable, and Power Cable.
• Verify the serial USB cable is properly connected to the printer and to an available serial port on the host computer.
• Verify that the host serial USB port is functioning properly.
• Verify that the printer and the host serial USB port parameters are set exactly the same.
If the printer is not printing during initial set-up, check the following:
• Ensure that the correct printer has been selected during print driver installation.
• Check all connections from the printer to the computer.
• Check the Port configuration in Printer Properties against the Port in Device Manager (See Step 4)
• Printing Preferences settings have been updated with the correct information.
MEDIA CHART
Check optical sensor is lined up to the blackmark on the back of your tickets before you begin.
Refer to page 1-6 & 1-7 in Printer Manual located on your CD.
Printer Power
Plug the power cord into the printer and
the outlet. Do not plug in the USB
cable to the computer until after the
PL-2303 has been installed.
Note: Verify that the printerʼs ON/OFF switch is switched to OFF before the power cord is
plugged into an electrical outlet. Plug the printer in and turn the power switch ON. Once
powered up, the Front Panel LED should be solid green. If you use Windows Vista
please refer to www.worldwideticketcraft.com to download the Prolific Driver.
Driver Installation
For Worldwide Ticketcraft Technical Support Call Toll Free 1 (877) 426-5754
Before you call, please have the following information ready:
Product Name (TicketHawk)
Product Serial Number
Computer Configuration
Description of the problem
www.worldwideticketcraft.com
The following steps will show how to install the
PL-2303 USB-to-Serial Adapter with InstallShield.
A. With your computer on insert the TicketHawk
Driver CD into the computer or download it:
worldwideticketcraft.com/Desktop_Printer_Docs.htm
B. Double-click on the PL2303DriverInstaller.exe file.
A window will open that says, “The publisher could
not be verified. Are you sure you want to run this
software?” Click Run.
C. The InstallShield Wizard will be displayed on your screen to inform you that the PL-2303
USB-to-Serial driver will be installed on your computer. Click Next to continue and start the
installation. If you have Windows continue to Step 4 of this guide.
Driver Installation (contʼd)
E. Wait until the InstallShield Wizard informs you that driver installation is successfully installed.
Click the Finish button to close the InstallShield program. Plug in the USB cable. If you
have plugged the cable into the PC while running the setup installation, please unplug
and replug the cable for the system to detect the device.
F. Once the USB cable is connected, Windows should detect the driver as Prolific USB-to-Serial
Comm Port. Before Windows installs this, it may prompt you that this device driver has not
yet passed Windows XP Logo compatibility. Click Continue Anyway. Windows will then
start to install the driver for the Comm Port.
Print Driver Installation
The driver installation will begin when you click
on Prninst.exe in the TicketHawk Drivers folder.
A. On the “Welcome” window click Next to start
the Printer Installation Wizard.
B. The “License Agreement” window will open.
Check Accept the License Agreement and
click Next.
C. In “Selecting the Printer” window, select the
printer being used (2 options shown to
the right) and click Next.
D. In the “Options” window the printer name will
appear, select the port that your computer has
assigned to the printer and click Finish.
Locate the Comm Port by going into the Start Menu,
Settings, Control Panel, System, Hardware, Device
Manager, Ports (Comm & LPT) Press on the plus
sign and see Prolific USB-to-Serial Comm Port.
Port Settings
A. On the task bar, go to Start,
Settings, Printers and Faxes.
Click on Printer and Faxes,
right-click on your printer and
open Properties.
B. Select the “Ports” tab, then
select the Comm Port that the
printer is connected to (Step 4)
C. Go to “Configure Port...”
located below the Serial Port
window.
D. In “Port Settings” change the
Bits per second: 115200, Data
bits: 8, Parity: None, Stop bits:
1, and Flow control: Hardware
(as shown).
200DPI
TicketHawk
300DPI
TicketHawk
Loading Media
A. Adjust the paper guides to fit media.
B. Feed the media into the paper path located on the
back of the printer until the auto load feature begins.
C. To advance tickets, press and hold the print button.
D. Press the print head release to remove or to
manually adjust the tickets.
Note: When changing media, print two tickets to allow
printer to adjust.
Printer Settings
Printer setting are based on the size of the media,
location of the blackmark, thickness of media, and if
you have a cutter.
A. In the “Options” tab, change the printer speed: 6.0.
Change the “Darkness”: 100. Under “Size” enter the
width and height of the media used.
(See Media Chart on reverse)
B. In “Advanced Setup” tab under “Operation Mode,”
select “Advance when idle,” if you do not have a
cutter. Change the “Offset” to .44 inches.
Note: This measurement (.44 inches) is to line up the
perforation with the tear bar. If this number does not line
it up, make a crease where the ticket lines up and
measure the distance to the perforation. Add or subtract
this number to .48 inches.
C. Under “Paper Type” select Blackline for the
Blackmark on the back of your media. Under “Media
Settings,” the gap should be 0. In Blackline/blowhole,
insert the Thickness of the black mark. For
Registration Offset, measure the distance from the
leading edge of the ticket to the beginning of the
blackmark. (See ticket sample below).
Note: Listed settings are based on a 2 x 5.5” ticket.
Please check the Media Chart on reverse for sample
media sizes and settings.
Leading Edge
Back
Beginning of Blackmark
Congratulations, your printer is now installed and ready to use from any Windows application.
Driver Installation (contʼd)
E. Wait until the InstallShield Wizard informs you that driver installation is successfully installed.
Click the Finish button to close the InstallShield program. Plug in the USB cable. If you
have plugged the cable into the PC while running the setup installation, please unplug
and replug the cable for the system to detect the device.
F. Once the USB cable is connected, Windows should detect the driver as Prolific USB-to-Serial
Comm Port. Before Windows installs this, it may prompt you that this device driver has not
yet passed Windows XP Logo compatibility. Click Continue Anyway. Windows will then
start to install the driver for the Comm Port.
Print Driver Installation
The driver installation will begin when you click
on Prninst.exe in the TicketHawk Drivers folder.
A. On the “Welcome” window click Next to start
the Printer Installation Wizard.
B. The “License Agreement” window will open.
Check Accept the License Agreement and
click Next.
C. In “Selecting the Printer” window, select the
printer being used (2 options shown to
the right) and click Next.
D. In the “Options” window the printer name will
appear, select the port that your computer has
assigned to the printer and click Finish.
Locate the Comm Port by going into the Start Menu,
Settings, Control Panel, System, Hardware, Device
Manager, Ports (Comm & LPT) Press on the plus
sign and see Prolific USB-to-Serial Comm Port.
Port Settings
A. On the task bar, go to Start,
Settings, Printers and Faxes.
Click on Printer and Faxes,
right-click on your printer and
open Properties.
B. Select the “Ports” tab, then
select the Comm Port that the
printer is connected to (Step 4)
C. Go to “Configure Port...”
located below the Serial Port
window.
D. In “Port Settings” change the
Bits per second: 115200, Data
bits: 8, Parity: None, Stop bits:
1, and Flow control: Hardware
(as shown).
200DPI
TicketHawk
300DPI
TicketHawk
Loading Media
A. Adjust the paper guides to fit media.
B. Feed the media into the paper path located on the
back of the printer until the auto load feature begins.
C. To advance tickets, press and hold the print button.
D. Press the print head release to remove or to
manually adjust the tickets.
Note: When changing media, print two tickets to allow
printer to adjust.
Printer Settings
Printer setting are based on the size of the media,
location of the blackmark, thickness of media, and if
you have a cutter.
A. In the “Options” tab, change the printer speed: 6.0.
Change the “Darkness”: 100. Under “Size” enter the
width and height of the media used.
(See Media Chart on reverse)
B. In “Advanced Setup” tab under “Operation Mode,”
select “Advance when idle,” if you do not have a
cutter. Change the “Offset” to .44 inches.
Note: This measurement (.44 inches) is to line up the
perforation with the tear bar. If this number does not line
it up, make a crease where the ticket lines up and
measure the distance to the perforation. Add or subtract
this number to .48 inches.
C. Under “Paper Type” select Blackline for the
Blackmark on the back of your media. Under “Media
Settings,” the gap should be 0. In Blackline/blowhole,
insert the Thickness of the black mark. For
Registration Offset, measure the distance from the
leading edge of the ticket to the beginning of the
blackmark. (See ticket sample below).
Note: Listed settings are based on a 2 x 5.5” ticket.
Please check the Media Chart on reverse for sample
media sizes and settings.
Leading Edge
Back
Beginning of Blackmark
Congratulations, your printer is now installed and ready to use from any Windows application.
Windows XP
Windows Vista
Windows 7
MAC is not supported
If any of the following does not work, contact your service representative.
The printer fails to turn ON and the status indicator light fails to light:
• Verify that they power cord is connected to the printer, as well as the AC outlet.
• Verify that the printer power switch is in the ON position.
• Verify that the AC outlet is functioning properly.
The printer has no Serial USB communication:
Getting Started
Inspect the shipping container(s), verify that all the items on the packing list are present
and in good condition. Your shipment contains the TicketHawk Printer (200 or 300dpi
model), USB Cable, and Power Cable.
• Verify the serial USB cable is properly connected to the printer and to an available serial port on the host computer.
• Verify that the host serial USB port is functioning properly.
• Verify that the printer and the host serial USB port parameters are set exactly the same.
If the printer is not printing during initial set-up, check the following:
• Ensure that the correct printer has been selected during print driver installation.
• Check all connections from the printer to the computer.
• Check the Port configuration in Printer Properties against the Port in Device Manager (See Step 4)
• Printing Preferences settings have been updated with the correct information.
MEDIA CHART
Check optical sensor is lined up to the blackmark on the back of your tickets before you begin.
Refer to page 1-6 & 1-7 in Printer Manual located on your CD.
Printer Power
Plug the power cord into the printer and
the outlet. Do not plug in the USB
cable to the computer until after the
PL-2303 has been installed.
Note: Verify that the printerʼs ON/OFF switch is switched to OFF before the power cord is
plugged into an electrical outlet. Plug the printer in and turn the power switch ON. Once
powered up, the Front Panel LED should be solid green. If you use Windows Vista
please refer to www.worldwideticketcraft.com to download the Prolific Driver.
Driver Installation
For Worldwide Ticketcraft Technical Support Call Toll Free 1 (877) 426-5754
Before you call, please have the following information ready:
Product Name (TicketHawk)
Product Serial Number
Computer Configuration
Description of the problem
www.worldwideticketcraft.com
The following steps will show how to install the
PL-2303 USB-to-Serial Adapter with InstallShield.
A. With your computer on insert the TicketHawk
Driver CD into the computer or download it:
worldwideticketcraft.com/Desktop_Printer_Docs.htm
B. Double-click on the PL2303DriverInstaller.exe file.
A window will open that says, “The publisher could
not be verified. Are you sure you want to run this
software?” Click Run.
C. The InstallShield Wizard will be displayed on your screen to inform you that the PL-2303
USB-to-Serial driver will be installed on your computer. Click Next to continue and start the
installation. If you have Windows continue to Step 4 of this guide.
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