Office FAQs (Office 365 University included) - 4040

Office FAQs (Office 365 University included) - 4040
http://4040.taylor.edu
Office FAQs (Office 365 University included)
About the new Office
Which Office products are available for home and business?
New products are being released for home and business use. The products listed below may be used at home
or at a small business, depending on license restrictions.
Office product
Where can I use it?
Office 365 Home Premium
At home
Office 365 University
For eligible college students, faculty,
and staff use only1.
Office Home and Student 2013
At home
Office Home and Business 2013
At home or for business use
Office Professional 2013 / 2016
At home or for business use
Word 2013 / 2016
Office applications can be bought as
standalone products, or as part of an
Office 2013 suite or Office 365 plan.
Usage rights vary according to the
exact product purchased.
Excel 2013 /2016
PowerPoint 2013 /2016
Outlook 2013 / 2016
OneNote 2013 / 20162
Access 2013 / 20162
Publisher 2013 / 20162
What’s new in this release of Office?
The 2013 versions of familiar Office applications such as Word, Excel, and PowerPoint include new features
that help you create, communicate and work even more efficiently from virtually anywhere.
In addition to updating the traditional Office suites, we’ve developed brand new subscription versions of
Office, specifically designed for the way you use Office today. Each new subscription offer will include the
2016 versions of the Office applications, for example Word, Excel and PowerPoint, plus cloud services such as
Skype World Minutes and online storage with OneDrive®.
Subscribers will also receive version upgrades as well as use rights across multiple PCs or Macs and select
mobile devices.3
Note: The Office applications you can use across PCs, Macs and other devices vary by platform.
Office2013FAQ.docx
Revised: 6/16/16
What is the difference between the Office 2013 suites and Office 365 plans?
Microsoft Office is still the name we use for our familiar productivity software.
Office suites have traditionally included applications such as Word, Excel, PowerPoint, and Outlook. All Office
2013 suites include the latest versions of the applications, for use on a single PC.
We use the name “Office 365” for products that include cloud services, such as additional OneDrive online
storage, Skype minutes for home use, Lync web conferencing or Exchange Online hosted email for businesses.
Cloud services are features that are enabled over the Internet.
Most Office 365 plans also include the full-featured Office 2013 applications, which users can install across
multiple computers and devices. All Office 365 products, such as Office 365 Home Premium, and Office 365
University, are paid for on a subscription basis, annually. Active subscribers will receive version upgrades as a
benefit of their subscription. Entitlements vary by product.
Read the “Help me choose the suite that’s right for me”.
Benefits of the new Office
How do I make sure I always have the latest Office applications?
Office 365 customers with active subscriptions always get the newest versions of the Office applications when
they are available. When we release a new version of Office, you will be notified that you have the option to
update your software to the latest version.
Can I install the new Office on my Mac?
If you buy an Office 365 subscription, whether it’s Office 365 Home Premium or Office 365 University, you can
install Office applications such as Word, Excel, and PowerPoint on your Mac. The applications available for
Mac users and the version numbers may be different from those available for PC users. Microsoft Office for
Mac 2011 is also available for purchase as a standalone product.
Will Office be identical on a PC, a Mac, and a mobile device?
No, Office applications are tailored to work best on each platform and device.
For which devices will Office be available?
At launch, Office supports PCs running Windows® 7 or higher, and Macs with Mac OS X 10.5.8 or higher. Office
Mobile supports Windows Phone devices running Windows Phone OS 7.5 and higher. Additional devices will
be added in the future. Check www.office.com/information for details.
Can I use Office languages other than the one I originally purchased?
Your Office 365 subscription enables you to install Office in 40 different languages. If you have Office 365
Home Premium or Office 365 University, you can choose the language to install Office in by visiting
www.office.com/myaccount. Not all languages will be available in all regions. The customer is limited to using
Office in two languages at one time.
For information about language options that are available with an Office product, visit
www.office.com/language.
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Revised: 6/16/16
Can someone open Office 365 or Office documents using earlier versions of Office?
Yes, a person with a previous version of Microsoft Office can easily open documents created with the latest
release of Office by using compatibility and service packs found at www.office.com.
What is Office on Demand? 4
Office on Demand comes with your Office 365 plan. It allows you to access your documents and settings and
lets you use full-featured Office applications on PCs that don’t have the latest version of Office installed on
them, for example a PC in the library, at a business center, or one that you borrowed from a friend. The fullfeatured applications are accessible via a web browser, instead of being permanently installed on the PC.
Streaming speed depends on Internet connectivity speed.
Once you close the applications, they are no longer available to other users of that PC. Documents you save to
OneDrive will also no longer be available to other users, unless you saved them locally on the computer. You
can use Office on Demand on a PC that is connected to the Internet and running Windows 7 or later.
What is the difference between the Office Web Apps and Office on Demand?
Office Web Apps are best suited for quick viewing and editing. Like Office Web Apps, Office on Demand allows
users to access Office and their documents from anywhere.
The difference is that Office on Demand can quickly stream the full-featured Office applications on any
Internet-connected PC running Windows 7 or higher. Office Web Apps are available across a variety of
operating systems, devices and browsers, providing access to Office tools and your documents when working
from PCs with earlier versions of Windows, as well as from other platforms.
About OneDrive
What is OneDrive?
OneDrive is a service that enables you to upload files to cloud storage and then access them from a Web
browser, PC or Mac, or devices—no manual syncing or cables needed. Use your OneDrive storage and you'll
never be without the documents, notes, photos, and videos that matter to you. Just log on to a web browser,
sign in to OneDrive.com, and go to work viewing or editing.
Why does Office save documents to OneDrive?
Saving your documents to OneDrive allows you to easily access and edit them on multiple devices from
virtually anywhere. Office 365 Home Premium and Office 365 University subscriptions include an additional
1TB (Terabite) of storage space on OneDrive. (Note: All OneDrive users receive 7GB OneDrive storage for
free.).
Are my documents stored on OneDrive also available offline?
Yes. For most PCs and Macs, when you save a document in Office, the default option saves it to a local
OneDrive folder on the computer, which automatically syncs to OneDrive online. You can access your
documents in the local OneDrive folder on your computer at any time, even if you are not connected to the
Internet.
Office2013FAQ.docx
Revised: 6/16/16
About Skype World Minutes
What are Skype World Minutes?
Skype World Minutes let you easily call people internationally. And now Office 365 Home Premium and Office
365 University come with 60 minutes per month of Skype calls to phones in over 40 countries. It’s easy. Just
dial from Skype and your friends and family can pick up on their phone.
Skype World Minutes are included with Office 365 Home Premium and Office 365 University at no additional
cost.
Can I use Skype World Minutes plan from my mobile phone?
You can use Skype World Minutes from any device where you have Skype installed, whether it’s your mobile
phone, Windows 8 tablet, TV, or other device.
Which countries are included with Skype World Minutes?
Skype World Minutes are not available in all countries and calls may be made only to select countries. To learn
more about Skype World Minutes, go to office.com/information. Note that special, premium, and nongeographic numbers are not covered by Skype World Minutes. Additionally, it isn’t possible to place
emergency calls.
Office 365 University
What is Office 365 University?
Office 365 University is a four-year subscription for full- and part-time enrolled university and college
students, faculty, and staff in accredited institutions. Alumni of these institutions are ineligible.
You need to go online to verify your eligibility in order to activate Office 365 University. You are also subject to
the Office 365 University end user license agreement and will be required to accept the agreement before
activating the product. Internet access is required. The academic verification and redemption process occurs
online. Each eligible user can redeem Office 365 University product once in a three year period and can only
activate a maximum of two.
How many licenses/installations does Office 365 University allow?
Office 365 University allows you to install Office on up to two PCs or Macs and on up to two smartphones or
Windows 8 tablets, for use by a single person. Check www.office.com/information for supported devices.
Download and install Office
Is Internet access required for Office?
Internet access is required to install and activate all the latest releases of Office suites and all Office 365 plans.
After purchase, you must visit www.office.com/setup to enter a product key and create an account (using a
Microsoft account).
For subscription versions of Office including Office 365 Home Premium you will need to go online to manage
your subscription account, for example to install Office on other machines, or to change billing options. You
will also need to connect to the Internet regularly to keep your version of Office up-to-date and benefit from
automatic upgrades. Internet connectivity is also required to access the Office 365 cloud services such as
OneDrive and Skype World Minutes.
Office2013FAQ.docx
Revised: 6/16/16
What is my Microsoft account and why do I need it for my Office software?
A “Microsoft account" is the new name for what used to be called a "Windows Live ID." Your Microsoft
account is the combination of an email address and a password that you use to sign in to services like Hotmail,
Messenger, OneDrive, Windows Phone, Xbox LIVE, or Outlook.com. If you use an email address and password
to sign in to these or other services, you already have a Microsoft account—but you can also sign up for a new
one at any time.
With this release of Office, you can associate your Microsoft account with your Office subscription.
You need to sign in to your account or create a Microsoft account when you start an Office 365 Home
Premium or Office 365 University subscription or when you install the latest Office suites. The Microsoft
account you use to sign up for your Office 365 subscription or install your Office suite will be the one you sign
in with every time you want to manage your account; for example, when you install Office on a new computer
in your household, or change your subscription billing details. Any time you want to install Office on another
PC or Mac, choose a new language for an installation, or make other changes to your account, all you have to
do is return to www.office.com/myaccount and sign in with your Microsoft account.
How do I install Office 365 Home Premium or Office 365 University?
If you purchase Office 365 Home Premium as a boxed product from a retailer, visit
www.office.com/myaccount on the PC or Mac that you want to install Office on, and then enter the product
key included in the package. Next, sign in with or create a Microsoft account. Once signed in, click Install Office
and follow the onscreen instructions.
If you purchased Office 365 University, visit office.com/verify to verify your eligibility to use the software.
How do I install Office Home & Student 2013, Office Home & Business 2013, or Office Professional 2013?
Go to www.office.com/setup and follow the onscreen instructions to download the software to your
computer. You can install Office on one PC.
How long does it take to download and install Office?
Office installs more quickly than ever, thanks to Click-to-Run, a streaming technology that lets you begin to use
Office applications before installation is complete. All versions of the new Office use Click-to-Run. The actual
download speed depends on the speed of your Internet connection.
Should I install the 32-bit or 64-bit version of Office?
The 32-bit version of Office is installed by default. Even if your computer is running a 64-bit version of
Windows, we recommend that you install the 32-bit version of Office, because it is more compatible with the
applications and add-ins that work with Office. If you do want to install the 64-bit version of Office, you can do
so by taking the following steps:
 Office 365 Home Premium: Go to www.office.com/myaccount, click Languages and install options, and
then click Additional install options.
 Other Office 365 plans: Log into your account at www.office365.com and choose the option to install
the 64-bit version of Office.
Note: It is not possible to install both the 64-bit version and 32-bit versions of Office on the same computer.
Office2013FAQ.docx
Revised: 6/16/16
Managing My Office 365 account
How do I manage my Office 365 subscription?
You can manage your billing information; install or remove Office from additional PCs or Macs, Windows 8
tablets, or select devices; and remove Office from PCs, Macs, Windows 8 tablets, and select devices at any
time. The steps for doing so depend on which plan you’ve installed:
 Office 365 Home Premium or Office 365 University: Go to www.office.com/myaccount and follow the
on-screen instructions.
 Other Office 365 plans: Log into your Office 365 account at www.office365.com to edit your profile as a
user or manage your organization as an administrator.
What if I want to change which devices have Office 365 installed?
Office 365 Home Premium can be installed on up to five PCs, Windows 8 tablets, or Macs and select devices. If
you have already installed Office on five PCs or Macs and want to use Office on another PC or Mac, you can
deactivate a computer from your subscription on the My Account page, and then install Office on a new PC or
Mac. The copy of Office on the PC or Mac that was removed from the subscription will revert to reduced
functionality mode, but you will not lose the documents that are saved locally on the original PC.
How do I obtain a back-up copy of my Office product?
There are several ways to get a back-up for your Office product:
 Office 365 Home Premium and Office 365 University customers can download or reinstall from
office.com/myaccount.
 You may order a DVD back-up copy for Office Home & Student 2013, Office Home & Business 2013, or
Office Professional 2013 for a fee. Visit www.office.com/downloadoffice for details. (Back-up copies
are available in limited markets.)
What happens when my subscription ends? How can I continue to work with my documents?
As the expiration date approaches, you will receive notifications in the Office applications and via email,
alerting you to the upcoming expiration. Once your Office 365 subscription expires, the Office software
applications enter reduced functionality mode, which means that you can view or print documents only, but
you will not be able to create new documents or edit existing documents.
To return to full Office functionality, you can purchase a new subscription or another version of Office from
Office.com or any participating retailer. You could also return to using an older version of Office, or use the
free Office Web Apps on OneDrive for basic editing.
What happens to the documents I have stored in OneDrive when my subscription expires?
Your documents will remain accessible to share and download. You will have the option to access and edit
your documents saved on OneDrive using Office Web Apps. You may save your OneDrive documents to
another computer or disk drive at any time. If you have reached your free 7 GB storage limit, you won’t be
able to add any further documents to OneDrive.
Are my documents stored on OneDrive also available offline?
Yes. For most PCs and Macs, when you save a document in Office, the default option saves it to a local
OneDrive folder on the computer, which automatically syncs to OneDrive online. You can access your
documents in the local OneDrive folder on your computer at any time, even if you are not connected to the
Internet.
Office2013FAQ.docx
Revised: 6/16/16
1
Office 365 University is a four-year subscription for full- and part-time enrolled university and college students, faculty, and staff in accredited
institutions. Alumni of these institutions are ineligible.
2
Access and Publisher available on PC only. OneNote not available on Mac OS.
3
Windows 7, Windows 8 OS, Windows Phone 7.5, Mac OS X version 10.5.8 required. Visit www.office.com/mobile for applicable devices. Windows RT
devices come preinstalled with Office Home & Student 2013 RT Preview. Internet connection required. Internet and mobile telephone usage charges
may apply.
4
PC running Windows 7 or 8 and Internet connection required. Fees may apply.
Office2013FAQ.docx
Revised: 6/16/16
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