Voicemail - Fidelity Communications

Voicemail - Fidelity Communications
RECORDING YOUR PERSONAL GREETING
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•
•
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Access your voicemail box.
From the Main Menu, press 3.
To set up a personal greeting press 1.
To set up a system generated greeting or to
change the recording of your name press 3.
• To change the greeting that callers hear when
you’re busy press 5.
• If you don’t record a personal greeting, a generic
greeting will be played.
VOICEMAIL MAIN MENU
Play Inbox Messages
Send Messages
Work with Greetings
Mail Box Settings
Access Deleted Messages
Log on as a different user
Help
Exit Voicemail System
Voicemail
KEY
1
Quick Start Guide
2
3
4
6
7
0
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MESSAGE PLAYBACK OPTIONS
While listening to your voicemail messages, the
following options are available:
OPTIONS
Skip Message (before message only)
Reply to Message
Delete
Mark as New
Send a Copy
Repeat Message
Pause/Resume
Back to Menu
Next Message
KEY
9
4
3
2
5
1
8
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For Technical Support: 1-800-392-8070
Or Visit: www.FidelityCommunications.com
©2016 Fidelity Communications Company. Fidelity services may not be available in all
areas. Activation of service may be subject to credit approval, deposit or prepayment
and requires a valid service address, social security number and/or major credit card.
All pricing and services provided are subject to change with appropriate notice to
customers. Fidelity may terminate service for non-residential use or abuse of service.
Trademarks belong to their respective owners. Call or visit Fidelity for full details.
www.FidelityCommunications.com
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USING THE VOICEMAIL SYSTEM
FORWARDING A MESSAGE
While listening to messages, you can send a copy of
the message to another recipient.
•To Forward the current message, press 5.
•Enter the telephone number or extension number
of the person to whom you are forwarding the
message. Repeat this step until you’ve entered all
the desired destinations.
•Press # when finished entering destinations.
•You will be prompted to record an introduction.
•After the tone, record your introductory message
and press # when finished.
•Press # to send.
•Press 1 for delivery options:
The voicemail system is menu driven. Listen to the voice
prompts and then press the keys on your phone to
select which option you would like.
ACCESSING VOICEMAIL
The first time you access your voicemail box you will be
asked to set up your account. Dial the Voicemail Access
number for your area (listed below) from your home
phone, and enter the default PIN of 1234. You will then
be prompted to:
1. Change your PIN
2. Record your name
3. Record a greeting to be played to callers
When you have unheard voice messages waiting,
your telephone’s message waiting indicator may
display a red light, if applicable, or you will hear a
stutter dial tone when you pick up the receiver.
DELIVERY OPTIONS MENU
Review the message
Mark message as urgent
Mark message as private
Re-record your message
Request a delivery report
Request a read report
Add or remove recipients
VOICEMAIL ACCESS AREA
NUMBER
417-991-3600
LEBANON–MO
580-699-2650
LAWTON–OK
573-426-3200
ROLLA–MO
573-453-2150
SALEM– MO
SULLIVAN-MO,
573-468-2550
BERGER, GERALD, JAPAN, LYON, NEW HAVEN,
OWENSVILLE, SPRING BLUFF, STANTON.
Schedule message to be delivered in the future
Send the message as is
FROM YOUR OWN PHONE:
Press the Messages button or dial *318.
Enter your voicemail password.
If you have new messages, the messages will be
identified. After hearing any new messages, you will
be presented with the Voicemail Main Menu. The
Main Menu options are listed in the next column.
FROM ANOTHER PHONE:
•From an external phone, dial the Voicemail Access
number for your area (listed above).
•When prompted, enter your 10 digit number.
•When prompted, enter your voicemail password,
then #.
•If you have new messages, the messages will be
identified.
•After hearing any new messages, you will be
presented with the Voicemail Main Menu.
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Exit or cancel press
KEY
1
2
3
4
5
6
7
9
#
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REPLYING TO A MESSAGE —DIALING
THE ORIGINATOR
1-800-392-8070
Visit one of our local offices
for more information or visit
us at our new website:
www.FidelityCommunications.com
•While listening to a message, you can call the
person back by pressing 4 and selecting opt. 1.
•This capability will not work if the voicemail system
was not able to identify the Caller ID information
when the original voicemail was received or if your
phone is configured with call restrictions which
prevent you from calling the originator’s number.
CHANGING YOUR VOICEMAIL PASSWORD
• Access your voicemail box.
• From the Main Menu, press 4 to change
your settings.
• Press 3 for security options.
• Press 1 to change the PIN.
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