KEYSET (DIGITAL) TELEPHONE USER GUIDE FOR SAMSUNG

KEYSET (DIGITAL) TELEPHONE USER GUIDE FOR SAMSUNG
KEYSET (DIGITAL) TELEPHONE
USER GUIDE FOR
SAMSUNG DIGITAL COMMUNICATION SYSTEMS
Phone:
Fax:
Email:
(07) 4931 0333
(07) 4922 5647
[email protected]
TABLE OF CONTENTS
ABOUT THIS BOOK ............................................................ 1
THINGS YOU SHOULD KNOW
USER ORIENTATION .......................................................................................................... 2
CALL INDICATIONS ............................................................................................................ 2
SPEAKERPHONE ................................................................................................................ 3
VOLUME CONTROLS ......................................................................................................... 3
FEATURE ACCESS CODES ................................................................................................... 3
SYYSTEM TONES ................................................................................................................ 3
OUTSIDE CALLS
MAKING AN OUTSIDE CALL ............................................................................................... 5
ANSWERING AN OUTSIDE CALL ........................................................................................ 5
UNIVERSAL ANSWER ......................................................................................................... 5
RECALL DIAL TONE ............................................................................................................ 6
SENDING A FLASH ............................................................................................................. 6
BUSY LINE QUEUING WITH CALLBACK .............................................................................. 6
CANCELLING CALLBACK..................................................................................................... 6
INTERCAM CALLS
CALLING OTHER STATIONS ............................................................................................... 8
ANSWERING INTERCOM CALLS ......................................................................................... 8
VOICE ANSWER MODE (INTERCOM CALLS ONLY) ............................................................ 8
AUTO ANSWER MODE (INTERCOM CALLS ONLY) ............................................................. 8
BUSY STATION CALLBACK ................................................................................................. 9
BUSY STATION CAMP-ON ................................................................................................. 9
CALLING YOUR SYSTEM OPERATOR .................................................................................. 9
CALL PROCESSING
SYSTEM HOLD ................................................................................................................. 11
EXCLUSIVE HOLD ............................................................................................................. 11
REMOTE HOLD ................................................................................................................ 11
HOLD RECALL .................................................................................................................. 12
CONSULTATION HOLD .................................................................................................... 12
RETRIEVING CALLS HELD AT ANOTHER STATION ........................................................... 12
i
CALL PARK ....................................................................................................................... 12
TRANSFERRING CALLS ..................................................................................................... 13
TRANSFER WITH CAMP-ON ............................................................................................ 14
TRANSFER TO VOICE MAIL .............................................................................................. 14
CALL WAITING ................................................................................................................. 14
CONFERENCE CALLS ........................................................................................................ 14
FORWARDING CALLS ....................................................................................................... 15
FORWARD ALL CALLS ...................................................................................................... 15
FORWARD BUSY .............................................................................................................. 16
FORWARD NO ANSWER .................................................................................................. 16
FORWARD BUSY/NO ANSWER ........................................................................................ 16
FORWARD FOLLOW ME .................................................................................................. 16
FORWARD TO AN EXTERNAL NUMBER ........................................................................... 17
CALL FORWARD OPTIONS ............................................................................................... 17
STATION CALL PICKUP ..................................................................................................... 17
GROUP CALL PICKUP ....................................................................................................... 18
DIALLING FEATURES
SPEED DIALLING .............................................................................................................. 19
PROGRAMMING PERSONAL SPEED DIAL NUMBERS ...................................................... 19
ONE TOUCH SPEED DIALLING ......................................................................................... 19
LAST NUMBER REDIAL .................................................................................................... 20
SAVE NUMBER WITH REDIAL .......................................................................................... 20
CHAIN DILAAING ............................................................................................................. 20
AUTOMATIC REDIAL/RETRY ............................................................................................ 20
PULSE TO TONE CHANGEOVER ....................................................................................... 21
PAGEING AND MESSAGING
MAKING AN INTERNAL PAGE .......................................................................................... 22
MAKING AN EXTERNAL PAGE ......................................................................................... 22
ALL PAGE ......................................................................................................................... 22
MEET ME PAGE ............................................................................................................... 23
CALL PARK PAGE ............................................................................................................. 23
SETTING A MESSAGE INDICATION ................................................................................. 23
CANCELLING MESSAGES ................................................................................................. 24
RETURNING MESSAGES .................................................................................................. 24
PROGRAMMED MESSAGES ............................................................................................. 24
CONVIENIENCE FEATURES
DO NOT DISTURB ............................................................................................................ 26
ii
ONE TIME DND ................................................................................................................ 26
MUTE............................................................................................................................... 26
BACKGROUND MUSIC ..................................................................................................... 26
APPOINTMENT REMINDER/ALARM CLOCK .................................................................... 27
ANSWERING THE DOOR PHONE ..................................................................................... 27
CALLING THE DOOR PHONE/ROOM MONITOR .............................................................. 28
EXECUTIVE/SECRETARY HOT LINE................................................................................... 28
GROUP LISTNING ............................................................................................................ 28
ACCOUNT CODES ............................................................................................................ 29
LOCKING YOUR KEYSET ................................................................................................... 29
OFF-HOOK VOICE ANNOUNCE ........................................................................................ 29
OHVA BLOCK ................................................................................................................... 30
OHVA REJECT .................................................................................................................. 30
IN GROUP/OUT OF GROUP ............................................................................................. 30
CUSTOMIZING YOUR KEYSET
SELECT RING TONE .......................................................................................................... 32
CHANGE YOUR PASSCODE .............................................................................................. 32
SET ANSWER MODE ........................................................................................................ 32
AUTOMATIC HOLD .......................................................................................................... 33
HEADSET OPERATION ..................................................................................................... 33
HOT KEYPAD .................................................................................................................... 33
KEY CONFIRMATION TONE ............................................................................................. 34
REJOINING A PAGE .......................................................................................................... 34
RING PREFERENCE........................................................................................................... 34
DISPLAY FEATURES
INTERACTIVE DISPLAY KEYS ............................................................................................ 35
DIRECTORY INFORMATION ............................................................................................. 35
DIAL BY DIRECTORY ......................................................................................................... 35
CALL PROGRESS DISPLAYS............................................................................................... 36
DISPLAY NUMBER DIALLED ............................................................................................. 36
CALL DURATION TIMER ................................................................................................... 36
AUTO TIMER.................................................................................................................... 37
TIMER FUNCTION ............................................................................................................ 37
VIEWING MESSAGE INDICATIONS .................................................................................. 37
ALARM REMINDER MESSAGES ....................................................................................... 37
PERSONAL SPEED DIAL NAMES ....................................................................................... 39
STATION NAMES ............................................................................................................. 39
MANAGING KEY ASSIGNMENTS...................................................................................... 39
iii
WHAT IS CALLER ID? ....................................................................................................... 40
SELECTING YOUR CALLER ID/CLIP DISPLAY ..................................................................... 41
VIEWING THE CLIP CALL .................................................................................................. 41
SAVING THE CID/ANI NUMBER ....................................................................................... 41
REDIALLING A SAVED CLIP NUMBER............................................................................... 41
STORING A CLIP NUMBER ............................................................................................... 42
INQUIRE CLIP PARK/HOLD INFO ..................................................................................... 42
REVIEWIING PAST CLIP CALLS ......................................................................................... 43
LCR WITH CLEAR ............................................................................................................. 43
SYSTEM ACCESS CODES............................................................................... 44
PERSONAL SPEED DIAL NUMBERS ..................................................... 46
iv
ABOUT THIS BOOK
Your keyset telephone is the most visible part of your telephone system. No matter what
model keyset you are using telephone calls are handled the same way.
Please take the time to study this guide and to become familiar with the operation of your
keyset. Keep this guide handy. You may need to look up instructions for frequently used
features.
Learning to use your keyset correctly will make everyday telephone communications a
breeze.
1
THINGS YOU SHOULD KNOW
USER ORIENTATION
Your digital telephone is called a “keyset”. It contains buttons or “keys” that are used to
access or activate the many features of your office phone system. The keys with paper
designation strips are programmable keys. This means they can be programmed for a
specific function on your keyset and that same button can be something different on
another keyset. See the system manager to get your most frequently used features assigned
to your programmable keys. When changes are made, be sure that your programmable keys
are relabelled properly.
Lines from the telephone company are “C.O. lines”. Calls on these lines are referred to as
“outside calls”. Your system can have individual C.O. line keys or lines may be assigned to
groups. When they are in a group, you access a line by dialling an access code or pressing a
route button. For example, dial 0 or press a “LOCAL” key to get a local outside line. If Least
Cost Routing is used, pressing the “LCR” key will automatically select a pre-programmed
C.O. line according to what digits are dialled. Each line in the system is numbered, beginning
with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific stations. You can press a
DSS key instead of dialling the extension number. A DSS key lights red when that station is
busy (Busy Lamp Indication).
Keysets provide distinctive ring patterns:



Outside calls have a double ring tone repeated.
Internal calls have a single ring tone repeated.
Door phone calls and alarm/appointment reminders have a short ring tone repeated
very quickly.
CALL INDICATORS
The keys on your phone have light emitting diodes (LEDs). These are tri-coloured LEDs that
light green, red or amber (green and red together).
Intercom calls, also called internal calls always appear on your CALL buttons. They will
always light green. You can have up to four CALL buttons, but at least two are
recommended.
Outside calls appear on individual line keys if they are assigned. When an individual line is
not assigned to its own key, it will appear on a CALL button. Your outside calls will light
green on your keyset and red on other keysets. You never lose sight of your calls while they
2
are on hold. They stay right where you put them and are identified with a green flashing
light.
Some simple rules to remember:




Any steady LED indicates the line or feature is in use.
A fast flashing green LED indicates a new call ringing in.
A slow flashing green or red LED indicates a call is on hold.
A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONE
All keysets are speaker phones. Pressing ANS/RLS or SPEAKER key will answer or release a
call on the speaker phone. Switching from the handset to the speaker phone is easy. Press
the SPEAKER key and hang up the handset. To release a call whilst on the speaker phone
press the SPEAKER key.
VOLUME CONTROLS
Keysets use the UP or DOWN keys or the + or – keys to adjust the ringer volume while the
keyset is ringing, the speaker volume while the speakerphone is in use and the handset
volume while you are listening. These three levels will be stored in memory until changed. If
background music is turned on at your keyset, the volume keys will also control the level of
music. The volume of pages heard through the speaker of a keyset can be adjusted during a
page announcement by using the volume keys. There are 16 levels for each volume setting,
except Ring volume, Off-Hook volume and Handset volume. There are 8 levels for Ring
volume, Off-Hook volume and Handset volume. The volume of Off-Hook ring is controlled by
a user-programmable setting.
FEATURE ACCESS CODES
This user guide is written based on the default access code for using system features. If the
system numbering plan has been changed some of the access codes may not be correct.
Your installing company can inform you of the correct codes.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already familiar to
you.
INTERCOM DIAL TONE – A continuous tone that indicates you can begin dialling.
3
RINGBACK TONE – Indicated the station you dialled is ringing.

400ms ON/200ms OFF/400ms ON/400ms OFF – CONTINUOUS
BUSY TONE – Indicates the station you dialled is busy.

350ms ON/350ms OFF – CONTINUOUS
DND/NO MORE CALLS TONE – Fast busy tone indicates the station you dialled is in the Do
Not Disturb mode or cannot receive any more calls.

250ms ON/250ms OFF – FOR TEN SECONDS
TRANSFER/CONFERENCE TONE – Indicates your call is being held and you can dial another
party.

100ms ON/100ms OFF – CONTINUOUS
CONFIRMATION TONE – Very short beeps followed by a dial tone indicate you have correctly
set or cancelled a system feature

100ms ON/100ms OFF – FOR ONE SECOND
ERROR TONE – A continuous single level tone indicates you have done something
incorrectly. Try again.
4
OUTSIDE CALLS
MAKING AN OUTSIDE CALL



Lift the handset and press an idle outside line button, line group button or dial a line
access code to receive dial tone – OR – press an idle outside line button, line group
button or dial a line access code to receive dial tone through the speaker – OR –
press SPEAKER receive intercom dial tone and dial a line access code.
Dial the telephone number.
Finish the call by replacing the handset or pressing the ANS/REL key.
NOTE: You will receive No More Calls tone when you attempt to make a call and there is no
key available for that line.



If Least Cost Routing is enabled on your phone system, this button may be labelled
LCR or accessed by dialling an access code (usually 0).
If your system is programmed to require an authorization code before making a call,
dial * plus a valid code before selecting a C.O. line.
If your system is programmed to require an account code before making a call, press
the ACCT button or dial 47 plus a valid code, press the ACCT button again and then
select a C.O. line.
For more information on authorization and account codes, see your system administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before dialling.
ANSWERING AN OUTSIDE CALL

Lift the handset and you are automatically connected to the ringing call. See Ring
Preference under Customizing Your Keyset – OR – press the ANS/RLS or SPEAKER key
to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the flashing button
to answer.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer calls ringing
this device, dial 67 or press the UA key. This device can operate in the Day or Night mode.
5
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before dialling.
RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and then make a
new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to
recall dial tone.
SENDING A FLASH
While on an outside call, press the Flash key (if programmed), to send a flash to the
telephone company. This is required for some custom calling features or CENTREX use.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line, this means that the line
or group is busy.

Press the CBK key or dial 44. . You will hear confirmation tone. Hang up the keyset.

When the line becomes free, the system will call you back.

Lift the handset or press the ANS/RLS key to answer, wait for the dial tone and dial
the telephone number or speed dial number again.
NOTES:
1. A callback will be cancelled if not answered within 30 seconds. If you have set
a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER key before dialling.
CANCELLING CALLBACK
A callback will be cancelled if not answered within 30 seconds. If you have set a callback,
your CBK key will light.
Your phone may have a maximum of five callbacks on stations and /or lines set at a time. To
cancel a callback:

Press the CBK key or dial 44. You will hear confirmation tone.

While you are listening to confirmation tone, press the HOLD key. This will cancel the
oldest callback that you have set.
6
NOTES:
If the Hot Keypad feature has been turned off, you must first lift the handset or
press the SPEAKER key before dialling.
7
INTERCOM CALLS
CALLING OTHER STATIONS

Dial the extension number or group number.

Wait for the party to answer. If you hear a brief tone burst instead of ring back tone,
the station you called is set for Voice Announce or Auto Answer. Begin speaking
immediately after the tone.

Finish the call by replacing the handset or pressing the ANS/REL key.
NOTES: 1.
If you have a DSS key assigned to an extension number or station group, you
may press this key instead of dialling the number.
2.
If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER key before dialling.
ANSWERING INTERCOM CALLS

When the keyset rings, simply lift the handset – OR – press the SPEAKER or ANS/RLS
key to be connected to the calling station.

Finish the call by replacing the handset – OR - pressing the SPEAKER or ANS/RLS
key.
See Ring Preference under Customizing your Keyset
VOICE ANNOUNCE MODE (INTERCOM CALLS ONLY)
When another station calls you, your keyset will sound a brief attention tone and you will
hear the caller’s announcement.

Press ANS/REL or SPEAKER to turn on the microphone and speak handsfree – OR –
lift the handset to reply.

Finish the call by replacing the handset – OR - pressing the SPEAKER or ANS/RLS
key.
AUTO ANSWER MODE (INTERCOM CALLS ONLY)
When another station calls you, your keyset will sound a brief attention tone and then
automatically answer the call.
8

Your microphone and speaker are turned on and you can speak handsfree. For
privacy, use the handset.

Finish the call by replacing the handset – OR - pressing the SPEAKER or ANS/RLS
key.
BUSY STATION CALLBACK
When you call another station and receive a busy signal:

Press the CBK key or dial 44.

When the busy station becomes free, your handset will ring.

Lift the handset or press ANS/RLS or SPEAKER key to call the now idle station.
NOTES:
1. A callback will be cancelled if not answered within 30 seconds. If you have set
a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER key before dialling.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to wait for a
callback:

Press the CAMP key or dial 45.

The called station will receive off-hook ring tone repeated every few seconds and its
first available CALL button will flash green to indicate your call is waiting.

Wait for the called party to answer.

The called station must release its first call or place it on hold before answering your
camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available key to accept
your call. Hang up or leave a message.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER key before dialling.
CALLING YOUR SYSTEM OPERATOR

Dial 9 to call your system operator or group of operators.
9

If you want to call a specific operator, dial that person’s extension number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before dialling.
10
CALL PROCESSING
SYSTEM HOLD

When you are connected to ant call, press HOLD. The call will flash green at your
keyset. If this call appears on a line key at other keysets, it will flash red at those
keysets.

To take the caller off hold, press that key and the green flashing light will go steady
green again. Resume the conversation.
NOTE: While on a call, pressing a line key, route key or flashing CALL button will
automatically put your first call on hold and connect you to the new call. See Automatic
Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:

Press the HOLD button twice. The call will flash green on your keyset and this line
will show steady red light on other keysets.

To retrieve the call, press the flashing green line button or press the HOLD button a
third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station:

Press TRANSFER and dial the station number (or press the appropriate DSS key).

Press the HOLD key. This will place the call on system hold on an available CALL
button or Line Key at the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line keys
you will hear No More Calls tone and must return to the other party by pressing
the TRANSFER key (or the RETURN soft key in the display).
2.
Intercom calls cannot be remote held.
11
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station. The button
that the call appears on will have a slow flashing amber light.

When the phone rings, lift the handset or press the ANS/RLS or SPEAKER key to
answer the recall.

If you do not answer this recall within a pre-programmed period of time, it will go to
the system operator.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with another
extension:

Press the TRANSFER key, you will receive transfer tone. Your call is placed on
transfer hold.

Dial the extension number.

Consult with the internal party.

Press TRANSFER to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the TRANSFER key will toggle between the outside party and
internal extension.
RETRIEVING CALLS HELD AT ANOTHER STATION
When a line is on hold and it appears on your keyset, press the line button with the red
flashing light.
When a line is on hold and it does not appear on your keyset, dial 12 plus the line number or
the extension number of the station that placed the call on hold.
NOTE: If the Hot Keypad feature is turned off. You must first lift the handset or press the
SPEAKER key before you begin dialling.
CALL PARK
You can park an outside call in one of 10 “parking orbits”.

Press the PARK key and dial the orbit number required (0-9); the key which the call
was on will flash.
12
OR

Press a dedicated PARK key which will also flash.

To have the call picked up by another station notify the station user of the parking
orbit number or dedicated PARK key.
To pick up a parked call.

Press the Park key followed by the orbit number required or press the flashing PARK
key.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You can do a
screened transfer by informing the other extension who is calling or you can do a blind
transfer without notification.

While on a call, press the TRANSFER key and dial an extension number or group
number. Your call is automatically put on transfer hold. OR Press a DSS key or station
group key. Your call is automatically put on transfer hold.

Hang up up when you hear ringing (this is an unscreened or blind transfer).
OR

Wait for the called party to answer and advise him/her of the call and hang up. If the
transfer is refused, you will be reconnected to the outside line when the called
station hangs up or you can press TRANSFER to return to the outside party. If you
wish to send the call to another extension without waiting for the first station to
hang up, simply press another station DSS button.
OR

Press the CALL button or C.O. line key to return to the outside party and begin
transfer process again.
When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the
transferred call will ring.
NOTES:
1.
After the inside party answers, you may alternate back and forth between
the parties by pressing the TRANSFER key.
2.
If you receive No More Calls tone, that station has no key available to receive
another call. Press TRANSFER to return to the other party.
3.
You cannot transfer an intercom call by pressing a DSS key. You must press
the TRANSFER key and dial the designated extension number.
13
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and you receive a busy signal, you may
camp the call on to this station. Simply hang up when you hear the busy signal. The called
party will be alerted that a call is waiting for them.
NOTE: If you receive No More Calls tone, that station has no key available to receive
another call. Press TRANSFER to return to the outside caller.
TRANSFER TO VOICE MAIL
This feature is used to send a call directly to a voice mailbox. Your keyset must have a
correctly programmed VT key to accomplish this. To transfer a call directly to a voice
mailbox:

While on a call, press the VT key and dial the mailbox number.

Hang up when dialling is completed.
CALL WAITING
If an outside call has been camped-on to your phone or another station has camped-on to
you:

Your keyset will ring and the call that is waiting for you (camped-on) will flash green.

Press the flashing button to answer; your other call will go on hold automatically if
your station has the Automatic Hold feature set. If not, you must press HOLD and
then the flashing button.
OR

Finish the first call and hang up; the waiting call will ring.

Lift the handset or press the ANS/RLS or SPEAKER key to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
You may conference up to five parties (you and four others) with a maximum of two
external parties (eg outside lines or remote extensions) in any order.

While engaging in a conversation, press CONF key and receive conference tone.
14

Make another call, either intercom or outside, press the CONF key and receive
conference tone.

Make another call or press the CONF key to join all parties.

Repeat the last step until all parties are added.
NOTE: When attempting to add another party to the conference and you are not able to
reach the desired person, hang up. Simply press the CONF key again to return to your
previous conversation.
To drop a party from your conference call:

Press CONF and dial the extension number or line number that is to be dropped.

Press CONF again to re-establish the conference.
NOTE: To leave the conference, hang up. Control is passed to the next internal station. If
there are no internal stations and you wish to leave outside lines connected together in a
trunk to trunk conference, press the CONF key plus the CALL button that the call appears on
or follow the instructions to drop a party and use your extension number. When they hang
up, the lines will release automatically. Press CONF to rejoin a trunk to trunk conference.
FORWARDING CALLS
You may forward your calls to another station, group of stations or an external telephone
number. Program a destination for the type of forwarding you want as detailed below. If
you have FWD ALL, FWD BUSY and FWD NO ANSWER keys, press one to turn that forward
feature on. A steady red light reminds you what forward condition is activated.
You can clear all call forward conditions set at your station by lifting the handset and dialling
600.
FORWARD ALL CALLS
To forward all your calls under any conditions to another station:

Dial 601 plus the extension or group number.

Receive confirmation tone and hang up.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press
SPEAKER key before you begin dialling.
15
2. The station that receives a Forwarded All call can transfer the call to the forwarded
station. This is useful when you are expecting an important call but you do not wish
to be disturbed by other calls.
3. When a station user places his/her keyset in Forward All mode and he/she does not
have a FORWARD ALL key, the TRANSFER key will light to indicate Forward All has
been set and calls to this station have been transferred elsewhere.
FORWARD BUSY
To forward to another station where you are on the phone:

Dial 602 plus the extension or group number.

Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
SPEAKER before you begin dialling.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:

Dial 603 plus the extension or group number.

Receive confirmation tone and hang up.
NOTE: If the H Hot Keypad feature has been turned off, you must first lift the handset or
press SPEAKER before you begin dialling.
FORWARD BUSY/NO ANSWER
If you have both a Forward on Busy destination and a Forward No Answer destination
programmed, you may set both of these at the same time.

Dial 604.

Receive confirmation tone and hang up.
NOTE: If the H Hot Keypad feature has been turned off, you must first lift the handset or
press SPEAKER before you begin dialling.
FORWARD FOLLOW ME
When you want all calls to your extension forwarded to the extension where you are now:
16

Dial 605 plus your extension number.

Receive confirmation tone and hang up.
If you want a specific extension’s calls forwarded to your phone (Remote Call Forward):

Dial 605 plus the desired extension number.

Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
SPEAKER before you begin dialling.
FORWARD TO AN EXTERNAL NUMBER
To forward outside calls to a number outside of your business, you must have a FWD
EXTERNAL button on your keyset.

While on-hook, press TRANSFER and then dial 102.

Dial 5.

Dial the trunk or trunk group access code followed by the telephone number that
you want.

Press TRANSFER to store.

Press FWD EXTERNAL to turn the feature on and press it again to turn the feature
off.
NOTES:
1. External Call Forward will cancel all other call forwarding instructions.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press
SPEAKER before you begin dialling.
CALL FORWARD OPTIONS
A display keyset may review or change call forward options and destinations. Call forward
access can be done via the keypad or by accessing the keyset display features. To review or
change call forward options:

Press TRANSFER 102.

Dial 0-5 to select the forward type (e.g., 1) OR press UP or DOWN to select the
forward type. Press the right soft key to move the cursor.

Dial the destination number (e.g., 202) OR press UP or DOWN to select the forward
type. Press the right soft key to move the cursor.
17

Dial 1 to set OR press UP or DOWN to select YES or NO.

Press TRSF to store and exit.
STATION CALL PICKUP
To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 plus the
extension number of the ringing phone.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
SPEAKER before you begin dialling.
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 plus the
desired group number 01-08 or press the flashing GROUP PICKUP key if available.
Notes:
1. A group pickup key can have an extender for a specific pickup group.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or
press SPEAKER before you begin dialling.
3. Station and group pickup features cannot be used to answer recalls to a station,
only new ringing calls and operator recalls.
18
DIALLING FEATURES
SPEED DIALLING
You can dial a pre-programmed telephone number stored in the system-wide speed dial list
of numbers 500-799 or from your personal list of numbers 00-49:

With the handset on-hook, press the MEMORY key or dial 16.

Dial the desired speed dial number.

The telephone number is automatically dialled for you.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
PROGRAMMING PERSONAL SPEED DIAL NUMBERS
You can program frequently dialled telephone numbers in a personal speed dial list. A
station may be assigned up to fifty numbers, 00-49. See your system administrator to
determine the amount assigned to your station.

While on-hook, press TRANSFER and then dial 105.

Dial a speed dial number (00-49).

Dial a line or line group access code.

Dial the telephone number to be stored (18 digits maximum). It can include #, *,
FLASH and PAUSE.

Press TRANSFER to store the number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
ONE TOUCH SPEED DIALLING
You may assign any speed dial number to an already existing One Touch Speed Dial button
for a quick and easy dialling of frequently used numbers.

While on-hook, press TRANSFER and then dial 107.

Press a One Touch Speed Dial button.

Dial the speed dial number (00-49 or 500-799) that you want assigned to this button.

Press TRANSFER to store your selection.
19
To call this telephone number, just press the One Touch Speed Dial button.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
LAST NUMBER REDIAL
To redial the last telephone number you dialled, press the LNR key or dial 19.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
2. Redial does not apply to intercom calls.
SAVE NUMBER WITH REDIAL
To save the number you just dialled for later use, press the SNR key before hanging up.
To redial this saved number at any time, press the SNR key or dial 17. The same line will be
selected for you.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
2. The saved telephone number is stored in memory until you save another number.
3. Redial does not apply to intercom calls.
CHAIN DIALLING
You may manually dial additional digits following a speed dial number or chain as many
speed dial numbers together as required:

After the first speed number is dialled, press SPD again and dial another speed
number OR manually dial additional digits following a speed dial number.
AUTOMATIC REDIAL/RETRY
When you are making an outside call and you receive a busy signal, the system can
automatically redial the number for you. It will automatically redial at a pre-programmed
interval for up to 15 attempts.
20

When you hear a busy signal, press the RETRY button.

The system will reserve the line and automatically redial the same number for you.
You will hear the call being made through the keyset speaker. The microphone is
muted.

When the called party answers, you must pickup the handset or press the ANS/RLS
or SPEAKER key before you can begin speaking. You must answer within 10 seconds.
NOTES:
1. If you make another call, auto-redial is cancelled.
2. To cancel a retry, lift and replace the handset.
PULSE TO TONE CHANGEOVER
When making an outside call on a dial pulse line, press #. All digits dialled after the # will be
sent as tones.
21
PAGING AND MESSAGING
MAKING AN INTERNAL PAGE
To make an announcement through the keyset speakers:

Lift the handset.

Press the PAGE key or dial 55.

Dial the desired zone number 1, 2, 3 or 4. OR dial 0 to page all internal zones.

After the attention tone, make your announcement.
NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a
zone number.
MAKING AN EXTERNAL PAGE
To make an announcement through the external paging speakers:

Lift the handset.

Press the PAGE key or dial 55.

Dial the desired zone number 5.

After the attention tone, make your announcement.
NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a
zone number.
ALL PAGE
To page all designated keysets and external speakers at the same time:

Lift the handset.

Press the PAGE key or dial 55.

Dial * or press the ALL PAGE key.

After the attention tone, make your announcement.
NOTE: The LED on the ALL PAGE key will only light when an ALL PAGE is in progress.
22
MEET ME PAGE

Lift the handset.

Press the Meet Me Page (MMPG) key or dial 54.

Dial the desired zone number.

After the attention tone, instruct the paged person to dial 56.

Press WAIT or TRANSFER.

Remain off-hook until the person dials 56 from any phone.

The paged person will be automatically connected with you.
CALL PARK PAGE
When you have an outside call for someone who is not at his/her desk, you can park the call
and page the requested party:

While in conversation, press the PAGE button. The call is automatically parked at
your station.

Dial the desired page zone and announce “park” and your extension number or the
line number. Hang up.
To retrieve a parked call:

Dial 10 plus the number that was announced. If you have a PARK key, press it and
dial the number that was announced.

You will be connected to the parked call.
NOTES:
1. If the parked call is not retrieved within a pre-programmed period of time, it will
recall your keyset and have a slow flashing amber light. You cannot park and page
intercom calls.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
SETTING A MESSAGE INDICATION
When you are calling another station and no one answers or you receive a busy signal, you
can leave a message indication.

Press the MESSAGE key or dial 43 and receive confirmation tone.
23

Hang up. The MESSAGE key on the called station will light. Standard telephones
receive special dial tone as a message indication.
NOTES:
1. A station can have up to five message indications.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
CANCELLING MESSAGES
To cancel a message indication that you left at another station, dial 42 plus the extension
number of the station at which you left a message.
To cancel all message indications left at your keyset, dial 42 plus your extension number.
Your MESSAGE light will go out.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
RETURNING MESSAGES

Press the MESSAGE key or dial 43. The first station that left a message will be called
automatically. If that station does not answer, your MESSAGE light will stay on.

Repeat until all messages have been returned in the order received.

Your MESSAGE light will turn off when all messages have been returned.
NOTES:
1. Display keyset users can view message indicators and return them in any order. See
Viewing Message Indications under Display Features.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
3. If a message has keen left at your keyset by a keyset in Auto Answer, you must
manually cancel the message after it has been returned.
PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, leave a programmed station
message. Display stations calling you will see this message and be informed of your status or
follow your instructions.
24

Dial 48 plus any of the message codes 01-20 listed at the rear of this user guide.

To cancel this message, dial 48 plus 00.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or
press the SPEAKER key before you begin dialling.
You can have multiple programmed message keys and each one can have a different
message code:

Press any programmed message key to set the message. Press the key again to
turn off.

Pressing another programmed message key will turn the previous one off and set
a new programmed message.
25
CONVIENIENCE FEATURES
DO NOT DISTURB
Use this feature when you want to block calls to your keyset.

While on-hook, press the DND key or dial 401. The DND key flashes to remind you of
this mode.

To cancel DND, press the DND key again or dial 400. The DND light turns off. You can
make calls while in the DND mode.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
2. If you place your keyset in DND mode and you do not have a DND key, your KEYSET
STATUS INDICATOR will flash to indicate DND status.
ONE TIME DND
If you are on a call and you do not wish to be interrupted while on that call, you can press
the DND key and place your station in Do Not Disturb. When you hang up at the end of the
call, DND will automatically cancelled and your keyset will be able to receive new calls. This
feature requires a DND key.
MUTE
You can mute the handset transmitter or the microphone during any conversation:

Press the MUTE key. It will light red.

To resume speaking, press the MUTE button again. The light turns off.
BACKGROUND MUSIC
When a music source is supplied, you may listen to music through the speaker in your
keyset:

While on-hook, press the HOLD button to hear music.

Press the HOLD button again to turn music off.
You can set the level of background music by using the VOLUME keys while listening to the
music. This does not affect the speakerphone level.
26
APPOINTMENT REMINDER/ALARM CLOCK
This feature works like an alarm clock. Use it to remind yourself of an appointment later in
the day (TODAY ONLY) or as a reminder every day (DAILY). You can set up to two alarms.
Each one can be either a TODAY ONLY or a DAILY alarm.
When the alarm rings, you will hear three short rings repeated three times. Lift the handset
to answer the alarm. If you do not, the alarm will alert you two more times at five minute
intervals.
To set alarms:

Press TRANSFER and then dial 112.

Dial the alarm number 1 or 2.

Dial the time at which you want the alarm to sound. Enter the time as HHMM (hours
and minutes) using the 24 hour clock.

Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.

Press TRANSFER to save.

Repeat for each alarm if needed.
To cancel individual alarms:

Press TRANSFER and then dial112.

Dial alarm number 1 or 2.

Press the HOLD key.
NOTE: Display keysets can show a reminder message. See Alarm Reminder Messages under
Display Features.
ANSWERING THE DOOR PHONE
When you are programmed to receive calls from the door phone:

You will receive three short rings repeated.

Lift the handset or press ANS/REL or SPEAKER key. You are connected to the door
phone.

If an electric door lock release is installed, dial 13 to unlock the door.
27
CALLING THE DOOR PHONE/ROOM MONITOR
You may call the door phone and listen to what may be happening outside or in another
room.

Dial the extension number of the door phone

You will be connected to the door phone and you can listen or have a conversation.

If an electric door release is installed, dial 13 to unlock the door.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the
SPEAKER key.
EXECUTIVE/SECRETARY HOT LINE
If programmed, an executive and a secretary can have a hot line between them. When the
executive station is in the DND mode, all of its calls will ring the secretary station.

Either person can press the BOSS key to make a voice call to the other station.

Using the hot line will override DND at the other station. This key will light red when
the other station is in use.
To transfer a call to a Boss Station in DND:

Press the TRANSFER key followed by the BOSS key.

Wait for the Boss to answer the call and hang up to complete the transfer OR hang
up to complete a blind transfer after pressing the BOSS key.
GROUP LISTNING
When you are engaged on a call and you are using the handset, you may want other people
to hear the distant party’s voice over the speaker.

Press the LISTEN key to turn on the speaker. The microphone is not in use, so the
distant party does not hear other parties present in your office.

Press LISTEN again to turn the speaker off and resume private conversation.

Repeat if necessary.
NOTE: Depending on speaker volume and the acoustics of your office, it may be advisable
to turn the group listening feature off before hanging up. This will eliminate a momentary
squeal.
28
ACCOUNT CODES
When equipped with optional equipment, your system will allow calls to be charged to a
specific account:

During any outside C.O. call, press the ACCT (account) key

Enter the account code (maximum 12 characters including * and #).

Press the ACCT key again. Your conversation will not be interrupted.
NOTE: If you make an error before you complete the account code, press the ACCT key
twice and redial the correct code. Only the last account code dialled will be printed.
LOCKING YOUR KEYSET
You can lock your keyset to prevent other people from making or receiving calls with it while
you are away. You can unlock it when you return.

While on-hook, press TRANSFER and then dial 100.

Dial your four digit station passcode.

Dial 1 to lock outside call only, 2 to lock all calls or 0 to unlock,

Press TRANSFER to store your selection.
OFF-HOOK VOICE ANNOUNCE
Keysets may receive a voice announcement while on another call. The calling station must
have an OHVA key. When you are in DND, you cannot receive OHVA calls. The OHVA feature
will work with intercom and transferred calls.
To make an off-hook voice announcement:

Dial the extension number or press the DSS key.

When you receive a busy signal, press the OHVA key.

After the attention tone, begin speaking.

Finish the call by replacing the handset or pressing the ANS/RLS or SPEAKER key.
NOTES:
1. When you are voice announcing to a station close to you, use the handset to avoid
an echo effect.
2. You cannot off-hook voice announce to single line telephones.
29
When you receive an off-hook voice announcement, if you are using the handset, you will
hear the announcement in the handset receiver. If you are using the speakerphone, you will
hear the announcement over the keyset speaker. In both cases, you can continue to speak
to the original party.

Press the flashing CALL button on your keyset. This will place the original party on
hold and allow you to talk to the announcing party.

To return to your first party, press the key corresponding to your original call. This
will disconnect the OHVA call.
OHVA BLOCK
Your keyset can be programmed with an BLOCK (OHVA Block) key. Press this key will
prevent anyone from making an OHVA to you until you press the button again and cancel
the blocking.
OHVA REJECT
Your keyset can be programmed with an REJECT (OHVA Reject) key. Pressing this key while
receiving an OHVA call will disconnect the voice announcing party and return you to your
original call.
IN GROUP/OUT OF GROUP
If your keyset is assigned to a station ring group, you can remove your keyset from the
group and then put it back in. While you are out of the group, you can receive calls to your
extension number but not calls to the group number. If you have an IN/OUT key:

Press the IN/OUT key. It will light red when your keyset is in the group.

Press the IN/OUT key again to exit the group and turn the light off. Repeat as
necessary.
If you do not have an IN/OUT key:

Dial 53 plus the group number plus 0 to exit the group or 1 to enter the group.
Repeat as necessary.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press
SPEAKER key.
30
The IN/OUT key can include an extender to indicate the specific group that this key will
affect. This means that if you are in multiple groups, you can decide for which groups you
will receive calls.
31
CUSTOMIZING YOUR KEYSET
SELECT RING TONE
Each keyset user can select any one of eight ring frequencies:

While on-hook, press TRANSFER and then dial 111.

Dial 1-8 or press the UP and DOWN keys to hear each tone.

When you hear the tone that you prefer, press TRANSFER to save it.
CHANGE YOUR PASSCODE
From the factory, your station passcode is 1234. You can change your station passcode
whenever you desire.

While on-hook, press TRANSFER and then dial 101.

Dial your old passcode.

Dial a new passcode (must be four characters). You can use 0-9.

Redial the new passcode to verify. If successful, you will hear two beeps. Four beeps
indicate an incorrect code. Re-enter the code again.

Press TRANSFER to store the new passcode.
NOTE: Store your new passcode in a secure location. If you forget and cannot recall your
passcode a chargeable visit from your maintenance company will be required to reset your
passcode.
SET ANSWER MODE
You can receive internal calls in one of three modes (see Answering Intercom Calls under
Intercom Calls for descriptions).

While on-hook, press TRANSFER and then dial 103.

Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

Press TRANSFER to store your selection.
NOTE: When your keyset is programmed for Auto Answer and you have Forward No
Answer (FNA) turned on, you must answer screened transfers by pressing the ANS/RLS key
before your FNA timer expires or the call will forward.
32
AUTOMATIC HOLD
While on an outside call, pressing a line key, route key or a flashing CALL button will
automatically put your call on hold and connect you to the next call. This feature can be
turned on or off at your keyset.

With the keyset on-hook, press TRANSFER and then dial 110.

Dial 01 to turn Automatic hold on or 00 to turn it off.

Press TRANSFER to store your selection.
NOTE: Intercom calls can be automatically put on hold by pressing TRANSFER.
HEADSET OPERATION
Keyset users can switch between headset mode and handset mode. When using headset
mode, press the ANS/RLS key to answer and release calls.

With the handset on-hook, press TRANSFER and then dial 110.

Dial 21 to use the headset or 20 to use the handset

Press TRANSFER to store your selection.
NOTE: Your keyset may be equipped with a Headset mode key. If it is so equipped pressing
this key while the light is out will cause the keyset to enter headset mode and the light will
illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to
return to handset mode and the light will go out.
HOT KEYPAD
On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not
necessary to lift the handset or press the SPEAKER key before you begin dialling. Calls can
be made and features activated by simply dialling the C.O. line number, trunk group access
code, intercom number or feature access code. To activate this feature:

With the handset on-hook, press TRANSFER and then dial 110.

Dial 31 to turn the Hot Keypad on or 30 to turn it off.

Press TRANSFER to store your selection.
33
KEY CONFIRMATION TONE
You can hear a short beep (confirmation tone) each time you press a button on the dial pad.
This tone can be turned on or off.

While on-hook, press TRANSFER and then dial 110.

Dial 40 to turn tones off or 41 to turn tones on.

Press TRANSFER to store your selection.
REJOINING A PAGE
This feature allows you to hear the remaining portion of an ongoing internal page after you
return your keyset to idle. To enable this feature:

With the handset on-hook, press TRANSFER and then dial 110.

Dial 51 to turn this feature on or 50 to turn it off.

Press TRANSFER to store your selection.
RING PREFERENCE
This feature automatically answers ringing calls when you lift the handset or press the
ANS/RLS key. This method will always answer calls in the order they arrived at your keyset.
When you turn ring preference off, you must press the flashing button to answer a call,
allowing you to answer calls in the order you choose.

With the handset on-hook, press TRANSFER and then dial 110.

Dial 61 to turn ring preference on or 60 to turn it off.

Press TRANSFER to store your selection.
34
DISPLAY FEATURES
INTERACTIVE DISPLAY KEYS
The three keys below the display are substitutes for dedicated feature keys and access
codes. Pressing one of these keys has the same effect as pressing a programmable key.
These keys are called soft keys as their functions are not fixed. They change to present you
with the best options for that call condition. The use of soft keys allows the programmable
keys to be used for more DSS and speed dial keys.
The SCROLL key is used to display options available to the user at a particular time or during
a specific procedure. Press this key once while in the idle state to view the three main
categories available.
ANSWER:
Guides you through the options to answer calls
OTHER:
Guides you through features other than making and answering calls.
CALL:
Guides you through the options to make a call.
Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press the SCROLL key to
display additional options available under each of the three main categories. This symbol
displayed as the last character on the lower line of the display indicates that there are
additional options. Press the SCROLL key to display these additional options.
User instructions will be displayed in lower case letters. Options assigned to soft keys will be
in upper case letters.
DIRECTORY INFORMATION
An 11 character directory name can be assigned to each extension number. Display keyset
users can view the name of the called or calling station before answering.
Each outside line can have an 11 character directory name, Incoming calls can be easily
identified and answered with different greetings.
Outside and internal calls ringing to a station group will display [CALL FOR XXX] where XXX is
the station number, This allows you to answer calls directed to you differently than calls
directed to your group.
DIAL BY DIRECTORY
Each station or speed dial number can have an associated directory name. A station or
speed dial number can be selected by scrolling alphabetically through a directory name list.
35
This on-line “phone book” allows the user to look up and dial any station or speed dial
number in seconds.

Press the DIR (DIRECTORY) key.

Select the directory you wish to use: PERS (Personal speed dial numbers), SYS
(System speed dial numbers) or STN (Station names).

Dial the key on the keypad that corresponds to the first letter of the name you wish
to search for.

Use the UP and DOWN arrows to scroll through the names.

Press the DIAL soft key to dial the number.
NOTE: A DIR key can have an extender to take you directly to one of the above lists.
CALL PROGRESS DISPLAYS
During everyday call handling, your keyset display will provide information that is helpful
and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER TO 202], [701:
RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call for
501], [message frm 204] and [FWD ALL to 204] keep you informed of what is happening and
where you are. In some conditions you are prompted to take an action and in other cases
you receive directory information.
DISPLAY NUMBER DIALLED
Display keysets begin showing digits as they are dialled. They will stay in the display until the
call duration timer comes on automatically or the TIMER button is pressed. If the call
duration timer is not used, the number dialled will be displayed until the call is released,
transferred or put on hold.
CALL DURATION TIMER
The system can be set to automatically time outside calls. A few seconds after you dial a
telephone number, the timer appears in the display. It appears immediately for incoming
calls. The call timer continues for the duration of the call. Call duration timers are displayed
in minutes and seconds. If a call lasts longer that 60 minutes, the timer restarts.
You can press TIMER key to manually begin timing a call. Press it again to stop timing. If you
press it while the automatic timer is on, the call duration time is restarted.
36
AUTO TIMER
Display keyset users may have the timer automatically start when they answer incoming
calls or after a short delay on an outgoing call.

With the handset on-hook, press TRANSFER then dial 110.

Dial 11 to turn the auto timer on or 10 to turn it off.

Press TRANSFER to store your selection.
TIMER FUNCTION
Display keyset users may use this feature as a simple stopwatch.

When the keyset is idle, press the TIMER button to start timing.

Press the TIMER button again to stop timing.

Read the elapsed time in the display.

Lift the handset and replace it. The display will return to date and time.
VIEWING MESSAGE INDICATIONS
You can view all of your message indications before you return them:

With the handset on-hook, press the MSG key with the red flashing light.

The first station that left a message indication will be displayed.

Press the UP and DOWN arrows to scroll through the stations that left message
indications. Use the soft keys to reply, clear or advance to the next message.

Press the ANS/RLS key to return your keyset to the idle condition.
ALARM REMINDER MESSAGES
When you use the alarm/appointment reminder feature, you create a 16 character
reminder message. When the alarm rings, your message will appear instead of [ALARM
REMINDER]. To program reminder messages:

Press TRANSFER and then dial 116.

Dial the alarm number 1 or 2.

Dial the time you want the alarm to go off. Enter the time as HHMM (hours and
minutes) using the 24 hour clock.

Dial 0 (NOT SET), 1 (TODAY), or 2 (DAILY) to select the alarm type.
37

Write your message using the dial pad keys. Each press of a key selects a character.
Pressing the next key moves the cursor to the next position. For example, if your
message is “TAKE MEDICATION”, press 8 once to get the letter “T”. Press 2 once to
get “A”. Press 5 twice to get “K”. Continue selecting characters from the following
table to complete your message.

Press the TRANSFER key to store the alarm and reminder message.

Repeat for each alarm if needed.
COUNT
1
2
3
4
5
DIAL 0
<
>
.
)
0
DIAL 1
space
?
,
!
1
DIAL 2
A
B
C
@
2
DIAL 3
D
E
F
#
3
DIAL 4
G
H
I
$
4
DIAL 5
J
K
L
%
5
DIAL 6
M
N
O
^
6
DIAL 7
P
Q
R
S
7
DIAL 8
T
U
V
*
8
DIAL 9
W
X
Y
Z
9
DIAL *
:
=
[
]
*
NOTES:
1. When the character you want appears on the same dial pad key as the previous
character, press UP to move the cursor one place to the right.
2. Other symbols are available for DIAL #.
To cancel an individual alarm and reminder message:

Press TRANSFER and then dial 112.

Dial alarm number 1 or 2.

Press the HOLD key.

Press the TRANSFER key.
38
PERSONAL SPEED DIAL NAMES
Each personal speed dial number can have an 11 character name assigned to it. This name is
used to select the speed dial bin when you are dialling by directory.

Press TRANSFER and then dial 106.

Dial the speed dial bin number 00-49.

Write your message using the procedure described in Alarm Reminder Messages.

Press the TRANSFER key to store the speed dial name.

Repeat for each speed dial bin if necessary.
STATION NAMES
You can assign an 11 character name to your keyset. This allows other display keysets to call
you using the directory dial feature.
To program a station name:

Press TRANSFER and then dial 104.

Enter the 11 character name using the procedure described in Alarm Reminder
Messages.

Press TRANSFER to store the name.
MANAGING KEY ASSIGNMENTS
You can view your key assignments and add extenders to some of your programmable keys
for easy one touch operation of frequently used features.
An extender is a number that makes an otherwise general key very specific. Adding the digit
“4” to a PAGE key defines this key for paging zone 4. Adding “225” to a different pickup key
will define this key as pickup for extension 225 only. The key must already be assigned by
the technician.

While on-hook, press TRANSFER and then dial 107.

Use the VOLUME keys to scroll through all of your programmable keys OR press the
programmable key to which you want to add the extender.

When you reach a key listed below, dial the corresponding extender.

Press TRANSFER to store and exit programming.
39
KEY
DESCRIPTION
EXTENDER
BOSS .......................... Boss/Secretary ......................1-4
DP ............................. Direct Pickup .........................Extension or station group number
DS ............................. Direct Station ........................Any extension number
FWRD .......................... Call Forwarding .....................0-5
GPIK............................. Group Pickup .........................01-08
IG
............................. In/Out of Group.....................Any group you are part of 5XX
MMPG ......................... Meet Me Page .......................0-5, *
PSMG .......................... Programmed Message ..........01-20
PAGE ........................... Page .......................................0-5, *
SG ............................. Station Group ........................5XX
SPD ............................. Speed Dialling ........................00-49, 500-799
DIR ............................. Directory................................PERS (1), SYS (2) or STN (3)
VT ............................. Voice Mail Transfer ...............Voice Mail Group (5XX)
NOTE: Confirm that the cursor is placed correctly before you enter the extender.
WHAT IS CALLER ID?
Caller ID or Calling Line ID Presentation (CLIP) is the name given to the Telephone Company
provided feature that delivers the telephone number and sometimes the name of the
person calling your phone.
The SAMSUNG telephone system supports Caller ID and in fact in the case where the
number only is delivered, the system can be programmed to insert a name for a specific
telephone number received. Up to a maximum of 200 numbers depending on the type of
SAMSUNG telephone system you have installed.
Caller ID is provided by telephone companies as a charged service on both ISDN and analog
PSTN lines. However there are some circumstances where you will not receive the
information. The most common reasons for this are:

The Caller has requested the Telephone Company to stop their telephone number
being sent.

The Caller is calling from an area that cannot provide Caller ID e.g. International calls.

Callers are ringing from a Pay phone.

The Caller ID information is corrupted when received from the Telephone Company.
40

The Telephone Company does not send the Caller ID.

The Telephone Company may send the name MOBILE to the system.
SELECTING YOUR CALLER ID/CLIP DISPLAY
You can decide if you want to see the CLIP name or CLIP number in the display. Regardless
of which one is selected, you can press the NND key to view the other pieces of CLIP
information. To select the type of Caller ID information you wish to view first:

With the handset on-hook, press TRANSFER and then dial 119.

Dial 0 for CLIP options.

Dial 0 if you do not wish to view CLIP information, 1 to view the NUMBER first or 2 to
view the NAME first.

Press TRANSFER to exit and store your selection.
VIEWING THE CLIP CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can press
the NEXT key to display the Caller ID information associated with the call in queue at your
keyset. Either the CLIP name or CLIP number will show in the display depending on your
Name/Number selection.
To view Caller ID information for calls that have been camped-on to your keyset, press the
NEXT key. If your keyset does not have a NEXT key, press the CLIP key and then the NEXT
soft key.
SAVING THE CID/ANI NUMBER
At any time during an incoming call that provides CLIP information, you may press the SAVE
key to save the CLIP number. If your keyset does not have a SAVE key, press the CLIP key,
the SCROLL key and then the SAVE soft key. The system must be using LCR to dial the saved
number.
REDIALLING A SAVED CLIP NUMBER
To redial a number that has been saved, press the SAVE key or dial 17.
41
NOTES:
1. Your telephone system must have LCR correctly programmed to redial the saved
number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press
the SPEAKER key before you begin dialling.
STORING A CLIP NUMBER
At any time during an incoming call that provides CLIP information, you may save the CLIP
number as a speed dial number in your personal speed dial bin:

Press the STORE key. The system displays the speed dial bin in which the number
was stored OR Press the CLIP key and then press the SCROLL key.

Press the STORE soft key.

The system displays the speed dial bin in which the number was stored.
NOTE: Your telephone system must have LCR correctly programmed to redial the saved
number. If LCR is not being used on your system, you will not be allowed to STORE CLIP
numbers.
INQUIRE CLIP PARK/HOLD INFO
If you are informed that an incoming call is on hold or has been parked for you, you may
view the Caller ID information before you retrieve the call. This may influence how you
choose to handle the call.
From an idle keyset:

Press the INQUIRE key OR Press the CLIP key and then the INQUIRE soft key.

Dial the trunk number.

You may now answer the call by pressing the ANS/REL key OR you may use NND to
view more information about this call OR you can return to the idle condition by
pressing IGNORE key.
If you are on a call:

Press the INQUIRE key. Your existing call will go on hold OR press the CLIP key and
then the INQUIRE soft key to place the first call on hold.

Dial the trunk number.
42

You may now answer the call by pressing the ANS/REL key OR you may use NND to
view more information about this call OR you can return to the idle condition by
pressing IGNORE.
NOTES:
1. If you are on an intercom call or you have Automatic Hold turned off, you must finish
the existing call or place it on hold before inquiring.
2. If you inquire about an outgoing call, you will receive a [call no longer available]
display.
REVIEWING PAST CLIP CALLS
This feature allows you to review CLIP information for calls sent to your keyset. This list can
contain 10-50 calls in a first-in, first-out basis. The list includes calls that you answered and
calls that rang your keyset but that you did not answer. When reviewing this list, you can
press one button to dial the person back. The system must be using LCR to dial the stored
number.
To access the CLIP information stored in your REVIEW list:

Press the REVIEW key OR press the CLIP key and then press the REVIEW soft key.

If you have entries in your review list, the oldest call will be shown first.

You can now CLEAR this entry OR use NND to view more information about this call
OR press SCROLL and then press STORE to save this number in a personal speed dial
bin.
NOTES:
1. Each keyset defaults with ten review bins. Please see your system administrator to
determine the number of bins assigned to your keyset.
2. Your system must have LCR correctly programmed to allow you to DIAL numbers
from the review list or to STORE entries from the review list.
LCR WITH CLEAR
When you are making an outside call using LCR and dial an incorrect digit, you can press the
CLEAR soft key to cancel the digit and continue dialling the telephone number.
This feature does not operate if you have ISDN connected to your system.
43
SYSTEM ACCESS CODES
The telephone system has the following pre-set (default) feature access codes. These codes
can be used if a key is not available for the feature you want to use. Standard telephone
users must always dial these codes.
CODE
USE
9 .......................................................... Call attendant or system operator
10 + XXX .............................................. Retrieve parked calls
11 ........................................................ Put calls on and take calls off hold
12 + XXX .............................................. Retrieve calls on hold at another station
13 ........................................................ Door lock release
16 + XXX .............................................. Make speed dial calls
17 ........................................................ Save number and redial it
18 ........................................................ Recall dial tone for new call
19 ........................................................ Last number redial
2XX ...................................................... Extension numbers
400 ...................................................... Cancel do not disturb
401 ...................................................... Set do not disturb
41 ........................................................ Set message no ring
42 + XXX .............................................. Cancel message
43 ........................................................ Set/return messages
44 ........................................................ Busy station/line callback
45 ........................................................ Busy station camp-on
46 ........................................................ Set up a conference
47 ........................................................ Enter account code
48 ........................................................ Set programmed station message
49 ........................................................ Send flash to outside line
500 to 509 ........................................... Station hunt group
53 + grp + 0 ......................................... Out of group
53 + grp + 1 ......................................... In group
54 + zone ............................................. Meet me page
44
55 + 0................................................... Page all internal zones
55 + 1................................................... Page internal zone 1
55 + 2................................................... Page internal zone 2
55 + 3................................................... Page internal zone 3
55 + 4................................................... Page internal zone 4
55 + 5................................................... Page external zone 1
55 + * ................................................... All page
56 ........................................................ Meet me answer
57 ........................................................ Alarm sensor clear
58 ........................................................ DISA alarm clear
59 ........................................................ Walking class of service
600 ...................................................... Cancel all call forward
601 + XXX ............................................ Set forward all calls
602 + XXX ............................................ Set forward busy
603 + XXX ............................................ Set forward no ans
604 + XXX ............................................ Set forward busy/no ans
605 + XXX ............................................ Set forward follow me
65 ........................................................ Directed call pickup
66 ........................................................ Group call pickup
67 ........................................................ Universal answer
7XX ...................................................... Individual line numbers
8X ........................................................ Line groups
0 ............................................... Line group 0 (Local)
45
PERSONAL SPEED DIAL NUMBERS
CODE
NAME
TELEPHONE NUMBER
00
______________________________
_ _______________________
01
______________________________
________________________
02
______________________________
________________________
03
______________________________
________________________
04
______________________________
________________________
05
______________________________
________________________
06
______________________________
________________________
07
______________________________
________________________
08
______________________________
________________________
09
______________________________
________________________
10
______________________________
________________________
11
______________________________
________________________
12
______________________________
________________________
13
______________________________
________________________
14
______________________________
________________________
15
______________________________
________________________
16
______________________________
________________________
17
______________________________
________________________
18
______________________________
________________________
19
______________________________
________________________
20
______________________________
________________________
21
______________________________
________________________
22
______________________________
________________________
23
______________________________
________________________
24
______________________________
________________________
25
______________________________
________________________
26
______________________________
________________________
46
27
______________________________
________________________
28
______________________________
________________________
29
______________________________
________________________
30
______________________________
________________________
31
______________________________
________________________
32
______________________________
________________________
33
______________________________
________________________
34
______________________________
________________________
35
______________________________
________________________
36
______________________________
________________________
37
______________________________
________________________
38
______________________________
________________________
39
______________________________
________________________
40
______________________________
________________________
41
______________________________
________________________
42
______________________________
________________________
43
______________________________
________________________
44
______________________________
________________________
45
______________________________
________________________
46
______________________________
________________________
47
______________________________
________________________
48
______________________________
________________________
49
______________________________
________________________
47
48
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement