Remote Desktop Connection Guide

Remote Desktop Connection Guide
[email protected]
Full Off Campus Access to your Programs and Files
Full Access to the University from Home
You can access the University from any computer with an internet connection. This system provides a full
remote desktop, which works in exactly the same way as if you were sat at a PC on Campus. You will
have access to your CUFS files and all of the common applications including:
- Office 2007 Enterprise
- Mulberry Email
- SPSS 16 & 17
- MatLab
- Arc GIS
- Faculty Applications
You can save directly back to the CUFS drive, ready for the next time you are on site or save to a memory
stick on your PC. You will also be able to print either to your local printer or to University printers.
You can also connect to this system from your own laptop on campus, using the
University's Wireless network.
1) Get Setup
The first step to use our Remote Connection service is to check that you have the free Remote Desktop
Connection software on your system.
Windows XP and Vista: Built-In: Located in “Start > Programs > Accessories > Communications > Remote Desktop
To get the best experience you should try and install the latest version (7.0) from
or by following the download link on the IS Website
Windows 7 : Built-In: Version 7 is located in the All Programs > Accessories folder.
Apple Mac OS X – You will need to download the free RDP for Mac 2.0 Connection software from Microsoft. The
program installs into the Utilities area. See:
If you are using the web based alternative access portal to access the system, any Java enabled web browser
and operating system will be able to access the system, regardless of the Remote Desktop Version you have
2) Connecting
The simplest way to connect is to visit the My Bristol
Portal, or go to the Information
Services web pages and save or open our connection
The web page to download from is:
If you prefer, you can also manually load Remote Desktop Connection, as outlined
in step one. Type the address below into the long white box labelled “Computer”,
including the full stops. Click the “Connect” button to begin.
2) - Open the connection file from the Portal or
the University Web Pages
How this will appear depends on which Operating System you
use on your personal computer and which browser you use.
In all versions of Internet Explorer, when you click on the
connection file a window will appear – click “Open” to
immediately connect.
In Firefox you will see a different window:
Simply choose “Open with” and click on the OK button; there is no
need to browse for an application to open the file with. If you have
saved the file, then you can open it from the saved location.
Apple Safari users will not be able to open the file directly from the
web page. Safari will automatically download the file – you will see it
in the downloads list. Go to the file in Finder and open it from there you can click on the magnifying glass in the downloads list to do this.
3) Enter Your UOB username and password
How this will appear depends on which Operating System you
use on your personal computer.
In Windows 7, Vista you may see a small box appear asking for
your username and password before a connection window
appears. In Windows XP you will normally see a computer login
screen, as you do on our Campus computers.
Whichever appears on Windows you will need to enter your
UOB username and password in the format
i.e. UOB\11380
On some Apple Systems, you will see a third “Domain” box –
please make sure that this contains “UOB” and enter your normal
username and password in the first two boxes
Your password is the UOB password that you use for systems and email on
campus; and is case sensitive.
Click OK when you have provided the
information and you will be connected to the system.
4) Using Storage Devices
Once you have connected, you will see a standard University desktop – you
can use your software, files and applications as normal.
If you want to load and save from a USB drive then just plug this in to your
PC. You can find the device in “Computer” on the University desktop and
copy / paste files between devices, just as you would on a machine on
5) Using Printers
If you have a printer connected to the computer you are using to remotely
connect, then this will automatically be made available as the default printer
in your Remote Session. Most printer types are supported and printing will
appear just as if you were working on your own PC. There are no charges for
printing to personal printers in this way.
You can also find and print to University based printers; for example you are
connecting from a laptop over the University Wireless network and want to
get work from a branch library.
Other Options
There are a range of other options that can be set in the Remote
Desktop Connection application – these will normally only need to be
changed if you are trying to get faster performance or perform
Click on the “Options” text in the Remote Desktop Connection
window to show all of the settings tabs.
The most useful options can be found in “Display” and “Experience”.
If you have a slow connection, click on “Desktop” and lower the slider
to either 1024x768 or 800x600 pixels.
You should then click on
“Experience” and choose “Low Speed Broadband” from the options
If you have a fast connection, you will probably want to connect with
“full screen” and “High Speed Broadband” settings enabled. You will
not see a desktop background / picture unless this option is ticked in
the “Experience” options.
Troubleshooting Tips
1) Make sure you type the University connection address into the
Remote Desktop Connection window correctly. Any trailing spaces
or punctuation will prevent a connection.
Download the preconfigured connection file from the IS website or use the Portal Web
connection if you can.
2) If prompted, please make sure you allow your Firewall to permit Remote
Desktop Connection (mstsc.exe) to access the internet, so it can connect
to the University systems – this will us port 3389 if your firewall software
has to be manually configured
3) Make sure you have downloaded are the most current version of the
Remote Desktop Connection software. At the moment, this is RDC 7.0
for Windows XP and Vista and RDC 2.0 for MAC OS-X. Windows 7 has
the most current software built in.
4) If you are prompted for your logon details, remember you may need to use
the format UOB\yourusername, not just the username itself.
5) Choose a smaller desktop size to speed up the performance of the remote
connection – the larger the screen size you have when connected, the
more information needs to be sent and the slower the service may seem
6) Try connecting over a wired connection rather than a wireless link if
7) Printers may not be available if you use older versions of the Remote
Desktop Connection software. Try and update this; if your home printer
still does not appear, it may not be compatible with the University system.
Contact the IT help desk if you need further help or information
First Floor, Computer Centre – Next to the Arts & Social Sciences Library
Tel: +44 (0) 117 92 87870 or internal 87870 (free internal call)
Email: [email protected]
Open for visitors: 8.30am - 5.30pm, weekdays
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