Welcome to Pioneer Telephone’s new home use digital voice service. This document will go over the basics on the service, including set up, features and voicemail. SETUP To use your new digital voice home phone service, a small device called an ATA (analog telephone adapter), or Pioneer Box, is supplied with the service. When you receive the Pioneer Box, follow the instructions below to plug in this device. You will receive a device depending on if you have one or two lines. In addition to the Pioneer Box, it will also include a power supply and Ethernet cable. Installation is easy: 1. Insert one end of the Ethernet cable into the jack marked INTERNET on the back of the unit. 2. Plug the other end into an available LAN port on your existing home modem or router. 3. Plug the round end of the supplied power adapter into the back of the unit and plug the other end into an available 120v power outlet in your home. • On the front panel, the power indicator light should turn green. • If the unit successfully connects to your modem or router, the Internet indicator light should turn green. • The Link/Act indicator light will be blinking during this period. • The unit may reset at least once during initial set up. • Once the service connects, the Phone indicator light will turn green. 4. Plug in your existing analog phone using its existing analog phone cable. You should hear a dial tone. You are then ready to make and receive calls. CALL FEATURES Caller ID and Caller Name Delivery Incoming calls will include the caller ID and caller name if provided by the network. Call Waiting Call waiting allows you to receive a new call while you are still on an existing call. The service will deliver caller ID and caller name during call waiting. To answer, either press the Flash key on your phone, or press the hookswitch and release it after a half second. This will place the original caller on hold and will connect you with the new caller. Call Forward Always If you will be traveling and want to forward your phone, dial *72 followed by the number to forward calls to. To disable, dial *73. Call Forward Not Reachable In the event that you lose your internet service, you can set a number to forward calls to when your home phone is offline. Dial *94 followed by the number to forward calls to in the event you lose internet service. Dial *95 to disable. For a full list of features, see the Welcome Guide. VOICEMAIL There are two ways to access your voicemail: 1. Call your own phone number 2. Picking up your phone and dialing *62 will put you into the main voice portal menu. The main voice portal menu gives you access to additional features, where option 1 will also put you into your voicemail box. Initial Setup (*62) The first time you call your voicemail box or dial *62, you will be prompted to set a 4-8 digit pass code to access your voicemail and to record your personalized name. Your recorded name will be played to callers as part of the default greeting callers will hear. You’ll later have the option to record a longer greeting. Once you have completed the set up, you can record greetings and access your voicemails. Voice Portal Main Menu (*62) At the main menu, the following options are available: 1 – To access your voicemail box 3 - Go to the greetings menu 4 - Change call forwarding options 8 - Change your pass code 9 - Exit the voice portal # - Repeat the menu For more details, see the Welcome Guide. MOBILE APPLICATION With your service comes the exclusive homeXtend mobile application which allows you to make and receive calls to or from your home number on your cell phone. To download, search homeXtend on your app store and download the application. A username and password will provided for you when you order the service. The application allows you to manage several features under the settings tab, such as setting a call forwarding number and allows you to set simultaneous ring so calls to your home phone also ring on your cell phone if you are away from home. When making a call, you will see two options when you hit call to dial. Use system default dialer if you want the called party to see your mobile number as the caller ID or use call through service so that your ID shows as your home phone number. For more details, see the homeXtend guide.
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