caution - Halfords
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE THE COVER.
NO USER SERVICABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of noninsulated “dangerous voltage” within the product’s enclosure that
may be of sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.
Page 2
WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE
CAUTION:
TO PREVENT ELECTRIC SHOCK, ENSURE THE PLUG
IS FULLY INSERTED INTO A MAINS SOCKET
IMPORTANT SAFEGUARD
All lead-free products offered by the company comply with the requirements of the European law of
the Restriction of Hazardous Substances (RoHS) directive, which means our manufacturing processes
and products are strictly “lead-free” and without the hazardous substances cited in the directive.
The crossed-out wheeled bin mark symbolizes that within the European Union the product must be
collected separately at the product’s end-of-life. This applies to your product and any peripherals
marked with this symbol. Do not dispose of these products as unsorted municipal waste. Contact
your local dealer for procedures for recycling this equipment.
DISCLAIMER
We reserve the right to revise or remove any content in this manual at any time. We do not warrant or assume any legal liability
or responsibility for the accuracy, completeness, or usefulness of this manual. The content of this manual is subject to change
without notice.
RECOMMENDATIONS





AVOID DUSTY LOCATIONS:
INSTALL IN VENTILATED SPACE:
DO NOT EXPOSE TO MOISTURE:
DO NOT DROP:
DO NOT OPEN CHASSIS:
Excessive build-up of dust may cause the unit to fail.
Ensure adequate airflow around the DVR to prevent overheating.
Exposing the unit to water poses high risk of electric shock.
Doing so could damage internal components.
No user-serviceable parts inside.
TRADEMARK ACKNOWLEDGEMENTS


Internet Explorer, Microsoft & Windows are registered trademarks of Microsoft Corporation.
Apple, iPhone, iPad and iTunes are registered trademarks of Apple Computer, Inc.
DEFAULT PASS CODE INFORMATION
By default, pass codes are disabled on the system. You do not need to enter a pass code when accessing any menus. For
security purposes, it is highly recommended to enable pass codes via the Password Menu.
WARRANTY AND TECHNICAL SUPPORT
To help you make the most of this product you’ll find a host of information including full product manuals, FAQ, troubleshooting
guides and a support service if you have specific questions, available at our support website: www.storageoptions.com/support.
This product is also backed by a 12 month warranty in the unlikely event of something going wrong. More information and
warranty registration is available at www.storageoptions.com/warranty.
storageoptions.com/support/
[email protected]
Page 3
TABLE OF CONTENTS
QUICK START GUIDE
1.1 – Basic Connectivity
1.2 – Wall Mounting A Camera
1.3 – Power Connection Diagram
OVERVIEW
2.1 – System Overview
2.2 – Environment Adaptability
2.3 – Recording Capacities
6
6
7
8
9
9
9
9
CONVENTIONS USED IN THIS MANUAL
10
PACKAGE CONTENTS
10
SYSTEM CONNECTION
11
5.1 – Connectivity Diagram
BASIC OPERATION
6.1 – Front Panel
6.2 – Rear Panel
6.3 – Remote Control
6.4 – Mouse Control
6.5 – Using The Sub Menu
6.6 – Power On / Off
6.7 – Pass Codes
6.8 – Format The Hard Disk Drive
6.9 – System Login
6.10 – Playback
6.11 – On-screen Playback Controls
BASIC MENU FUNCTIONS
7.1 – Main Menu
7.2 – Search
7.3 – File List
7.4 – Backup
7.5 – Record Mode
7.6 – Recording Schedule
7.7 – HDD Management
7.8 – Basic Setup
7.9 – Language
7.10 – Date / Time
7.11 – Daylight Saving Time
7.12 – Password
7.13 – User Permissions
7.14 – Display
7.15 – Live
7.16 – Video / Audio
7.17 – Volume Setup
Page 4
11
12
12
13
14
15
15
16
16
16
16
17
17
18
18
19
20
21
22
24
25
26
26
27
27
28
29
30
31
31
31
TABLE OF CONTENTS (CONTINUED)
ADVANCED MENU FUNCTIONS
32
8.1 – Advanced Setup
8.2 – Alarm
8.3 – E-Mail Setup
8.4 – System Info
8.5 – Motion Detection
8.6 – Mobile
8.7 – System
8.8 – Firmware Upgrade
8.9 – Parameter Export
8.10 – Parameter Import
8.11 – Pan Tilt Zoom (PTZ)
8.12 – Network
8.13 – DDNS
8.14 – UPnP
32
33
34
35
35
36
37
38
38
38
39
40
41
42
REMOTE SURVEILLANCE SOFTWARE
43
9.1 – Using Remote Surveillance
9.2 – Main Screen
9.3 – Live View
9.4 – Recording
9.5 – Sub Menu
9.6 – PTZ Control
9.7 – Screen Captures
9.8 – Playback
9.9 – Search
9.10 – Remote Backup
9.11 – Remote Setup
9.12 – Record
9.13 – Alarm Setting
9.14 – PTZ
9.15 – Network
9.16 – Setting
9.17 – Maintenance
9.18 – Host Info
44
45
46
46
46
47
47
48
49
49
50
50
51
51
52
52
53
53
SOFTWARE CD
54
REMOTE ACCESS
55
HARD DISK DRIVE INSTALLATION
56
TROUBLESHOOTING
57
PRODUCT SPECIFICATION
58
WARRANTY AND PRODUCT SUPPORT
59
Page 5
QUICK START GUIDE
1.1 – BASIC CONNECTIVITY
To get started quickly with the Storage Options CCTV DVR, follow these instructions:
1. Connect a camera to the “Video In 1” socket.
2. Connect a computer monitor to the “VGA” socket.
AND / OR
Connect a television to the “Video Out” socket.
NOTE
You must select the correct input on your monitor / television to view the DVR system. Refer to its
manual for instructions on how to do this.
3. Connect the DVR and camera to a mains supply.
Refer to section “1.3 – Power Connection Diagram” (page 8) for more information.
4. The DVR will automatically switch on when connected to a mains socket. Alternatively, press the STANDBY
button on the remote control.
Refer to section “6.3 – Remote Control” (page 14) for more information.
5. Set the date and time.
Refer to section “7.10 – Date / Time” (page 27) for more information.
6. Format (prepare) the Hard Disk Drive (HDD).
Refer to section “7.7 – HDD Management” (page 25) for more information.
Page 6
1.2 – WALL MOUNTING A CAMERA
Each Storage Options camera is supplied with a mounting kit for attaching it to a wall. Before you affix the camera in
position, please ensure the cable is of adequate length to reach the DVR.
To mount the camera on a wall or ceiling, follow these instructions:
1. Ensure the surface you want to mount the camera on is solid and can support the weight.
2. Accurately mark on the wall the position of the holes to be drilled.
3. Drill to the correct depth in the wall, as indicated by the plugs.
4. Insert plugs into the drilled holes.
5. Secure the bracket to the wall using the provided screws.
To attach the camera to the bracket:
1. Screw it onto the exposed thread
2. Tighten the bolt to lock it in place.
To adjust the camera’s position, turn the bolt arm anti-clockwise to release the ball and socket configuration,
position the camera, then turn the bolt arm clockwise to re-tighten.
Page 7
1.3 – POWER CONNECTION DIAGRAM
This system is supplied a 1-5 power splitter cable, which allows you to connect the DVR and up to four cameras to a
single mains socket.
Connect power to the DVR and cameras as shown in this diagram:
BLUE = Camera mains connection
RED = DVR mains connection
YELLOW = Video connection
The 1-5 power splitter cable has one red and four black plugs.


Connect the red cable to the DVR.
Connect one of the black cables to the included camera.
Each Storage Options CCTV camera (sold separately) also comes with its own mains adapter. You can either plug
them into separate mains sockets, or into the three spare cables on the power splitter.
CAUTION
Page 8
The 1-5 power splitter is designed for use ONLY with Storage Options cameras! DO NOT attempt to
connect other brands as this may present a risk of fire!
OVERVIEW
2.1 – SYSTEM OVERVIEW
Installing this DIY Home CCTV Kit could be one of the best steps you ever take to secure your home or business
premises. As well as protecting against criminal activity and actively deterring criminals from targeting your property
and vehicles, it will bring additional peace of mind for you and your family.
Designed specifically for use and installation by those with no experience or prior knowledge of CCTV systems,
everything you need is contained in the box including a clear instruction manual. If you need additional help, our
UK-based support team is available for the price of a local rate phone call.






Quick and easy to install – no expert help required
View on your existing TV, monitor or smart phone
Up to 100 days continuous recording
Fully weatherproof camera with night vision
DIY Kit with all fixtures, a detailed manual and installation guide included
Local-rate UK-based support line
2.2 – ENVIRONMENT ADAPTABILITY
For safety while using the DVR and to prolong the device’s useful life, please pay attention to the following details:






Do not touch the DVR or mains adapter with a wet hand.
Do not drop liquid on the DVR or mains adapter.
Do not put any object on the DVR.
Please use a soft, dry cloth to clean the DVR; do not use chemical cleaning fluids.
The DVR will have voltage before start-up if the mains adapter is connected to a mains socket.
Please unplug the mains adapter from its socket if the DVR is not going to be used for a prolonged period
of time.
2.3 – RECORDING CAPACITIES
This table shows the amount of recording time (in days*) of the DVR, depending on how many cameras are
connected:
NUMBER OF CAMERAS
500GB HDD
1
2
3
4
100
50
33
25
* All values are approximate. Actual results may vary according to recording conditions.
Page 9
CONVENTIONS USED IN THIS MANUAL
At various points in this manual you will see highlighted text. Please refer here for an explanation:
NOTE
TIP
Important notes are highlighted in blue.
Tips on best practice are highlighted in green.
CAUTION
Important cautions and warnings are highlighted in red.
Unless otherwise stated, all functionality described in this manual is performed using the USB mouse.
PACKAGE CONTENTS
Check the contents of your DVR against this checklist. If anything is missing or damaged, please do not use the
system, and inform your supplier as soon as possible.
DVR
Power 1-5 splitter cable
CCTV camera
Remote control
Mouse
Software CD
AV cable
Screws and plugs
Instruction manual
Page 10
SYSTEM CONNECTION
5.1 – CONNECTIVITY DIAGRAM
Refer to this diagram for the recommended method of connecting this CCTV system.
Refer to section “1.3 – Power Connection Diagram” (page 8) for more information on connecting to a mains socket.
Page 11
BASIC OPERATION
6.1 – FRONT PANEL
1. IR SENSOR: Receives infra-red signals from the remote control. Do not cover.
2. LED INDICATORS: Shows system status.
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LABEL
COLOUR
DESCRIPTION
HDD
GREEN
Flashes to indicate HDD activity.
REC
GREEN
Indicates whether the DVR is currently recording.
NET
GREEN
Flashes to indicate network traffic.
ALM
RED
Indicates whether an alarm trigger has occurred.
POWER
RED
Indicates whether the DVR is currently powered on.
6.2 – REAR PANEL
Refer to the diagram and table below for information on the DVR’s various connections.
REFERENCE
PHYSICAL CONNECTOR
DESCRIPTION
1
POWER input
2
RJ45
3
USB ports
4
RS485
5
VGA output
Connect to a monitor with VGA (D-Sub) input
6
Audio input
Connect audio input (3.5mm jack)
7
Audio output
Connect audio output (phono)
8
Video output
Connect to a TV or monitor (BNC)
9
Video input
DC 12V / 3A
Connect to a computer network
For USB flash drive (top) and mouse (bottom)
Connect to PTZ camera
4x numbered video inputs for cameras (BNC)
To connect a camera via BNC:
1. Align the BNC connector with the notches on the BNC socket and
slide into place.
2. Rotate the BNC connector clockwise until it locks in place.
To disconnect a camera:
1. Apply pressure to the BNC connector, then rotate anti-clockwise.
2. Slide the BNC connector away from the socket.
Page 13
6.3 – REMOTE CONTROL
The remote control can be used for navigating system menus. When using the remote control, the OK key performs
the same functions as left-clicking the mouse.
To use the remote control with the DVR system:
1. Insert 2x AAA 1.5V alkaline batteries (not included) into the back of the remote control. Please ensure
correct orientation.
2. Refer to the below diagram for button functions:
REF
BUTTON
1
STANDBY
Page 14
Press to sleep / wake up the DVR
2
LOGIN / LOCK
If Security is enabled in the Setup menu,
press to open the user pass code login
screen
3
NUMBERS
In menus, press 0-9 to enter values
In live view, press 1-4 to view channels in
full-screen display mode
Press to switch between quad and splitscreen display modes
4
TIP
DESCRIPTION
5
MENU
Opens the main menu
6
PTZ
Opens the Pan Tilt Zoom (PTZ) controls
7
EXIT
Press to close menu windows
8
NAVIGATION / OK
9
+/–
In menus, press to adjust values
10
RECORD
Press to start manual recording
11
STOP
Press to stop manual recording
12
EXTRA
N/A
13
PLAYBACK CONTROL
Use ↑, ↓, ←, → to highlight menu options
Use OK to confirm selections
Controls for play, pause, stop, fast forward,
and skip forward
When using the remote control to enter password and camera titles, select the field using the navigation
buttons, press ENTER, and then press the number buttons. Press Menu to confirm.
6.4 – MOUSE CONTROL
The mouse can be used for navigating system menus.
NOTE
Unless otherwise stated, all system functions described in this manual are achieved through mouse input.
To use a mouse with the DVR system:

Connect the mouse to the lower USB port located on the rear panel (labelled with a mouse icon).
Left Button:
Click to select a menu option.
During live viewing, double-click on a channel to view it in full-screen.
Double-click the channel again to return to split-screen grid view.
Right Button:
Click to open the Sub Menu.
Scroll Wheel:
Forward – switch to VGA.
Backward – switch to CVBS.
6.5 – USING THE SUB MENU
When using the mouse, open the Sub Menu to access system options, including the Main Menu and PTZ control.
1. Right click anywhere on screen to open the Sub Menu.
2. To close the menu, left-click anywhere on screen (outside the menu).
MAIN MENU:
Opens the system menu
KEYLOCK:
Locks the front panel buttons
CHN SWITCH:
Select split-screen display type
VIDEO SEARCH:
Open the Search Menu to view previously recorded video
PTZ:
Opens the PTZ control menu
MUTE:
Mute audio on the system
MANUAL REC:
Start manual recording
STOP REC:
Stop manual recording
ROTATION:
Video rotation
START CRUISE:
Start cruise mode
STOP CRUISE:
Stop cruise mode
Page 15
6.6 – POWER ON / OFF
To power the system on, connect the power cable to the DC 12V port on the rear panel. At start-up, the DVR
performs a basic system check and runs an initial loading sequence. After a few moments, it will load a live display
view.
The system can also be put into standby mode. It will still receive power but will not record anything until brought
back into operation mode.
1. To put the system in standby, press and hold the power button on the remote control until the on-screen
prompt closes.
2. To wake the system from standby mode, press and hold the power button on the remote control until the
DVR displays “System Initializing” on screen. The system will begin powering up.
6.7 – PASS CODES
By default, pass codes are disabled on the system. You do not need to enter a pass code when accessing any menus.
For security purposes, it is highly recommended to enable pass codes via the Password Menu.
6.8 – FORMAT THE HARD DISK DRIVE
This DVR uses a Hard Disk Drive (HDD) to record and store video footage. You must format the HDD before it can be
used to record video.
Go to Main Menu  HDD HDD Format, to prepare the drive for use. Refer to section “7.7 – HDD Management”
(page 25) for instructions on how to do this. After formatting is complete, follow the on-screen prompts to restart
the system.
NOTE
If no HDD is installed, or the HDD is not formatted, a red “H” symbol will be displayed on screen.
6.9 – SYSTEM LOGIN
To open the main menu, press the MENU / EXIT button on the remote control. Alternatively right-click anywhere on
screen with the mouse to open the Sub Menu, then select MAIN MENU.
NOTE
Page 16
If pass codes are enabled on the system, you need to select your Device ID and enter the 6-digit numerical
pass code to open the main menu.
6.10 – PLAYBACK
The Search Menu can be used to view previously recorded footage.
To begin playback:
1. Right-click anywhere on screen and select VIDEO SEARCH from the sub menu.
NOTE
When the Search Menu is first opened, it displays the current month and date.
2. Click PLAY to begin playback of the last minute of recorded video (quick search).
OR
Under CHN select a specific channel or select ALL.
3. Under DATE, enter a date using the virtual keyboard (mouse only).
4. Click SEARCH. Alarm / motion detected events will appear as red. Normal recordings will appear as green.
5. Click a date in the month grid to search for video files.
6. Click a time block in the Hour Grid to view the video. Playback will begin.
7. Move the mouse to display the on-screen playback controls. You can also use the playback control buttons
on the remote control.
6.11 – ON-SCREEN PLAYBACK CONTROLS
To use on-screen playback controls:
1. Click the VCR-like controls to play, pause, fast forward, rewind, and
slow playback.
2. Drag the slider to adjust the volume (requires audio-capable
camera, not included). Select the box to mute audio.
3. Click X to quit playback and return to the Search menu.
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BASIC MENU FUNCTIONS
7.1 – MAIN MENU
The main menu displays options for controlling every feature of the DVR. See below for an explanation of each of
the options on the main menu.

RECORD SEARCH: Search for previously recorded video on the system.

RECORD: Configure recording options, set record modes, and enable / disable audio recording.

HDD: Display HDD status and format the internal hard drive.

BASIC: Set the system language, date & time, Device IDs and passwords, configure AV settings, etc.

ADVANCED: View system info, configure alarm, motion detection, PTZ, mobile, network settings.

EXIT: Closes the Main Menu.
Page 18
7.2 – SEARCH
Use this function to search for and play back previously recorded video on the DVR system. When the Search menu
is opened for the first time, it will display the current date and time.
To perform a quick search, simply open the SEARCH menu and click PLAY. The last 60 seconds of recorded playback
will begin.
To perform a date and time search:
1. Under CHN, select individual channels or select ALL.
2. Under DATE, enter a desired date using the virtual keyboard, then click SEARCH. The system will search for
any related recordings.
3. Under RECORD STATE, the system shows recorded events in a month grid and an hour grid. The selected
day of the month will be outlined in red.
GREEN = normal recording
RED = alarm recording (both alarm & motion events)
4. Select a date in the month grid to view recorded video files for that date in the hour grid.
5. During playback, use the onscreen controls or the playback buttons on the remote to control video
transport.
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7.3 – FILE LIST
Use the File List sub menu to see a detailed list of all the recorded video on your system. To open the file list:
1. From the Search menu, click SEARCH to find recorded video.
2. Select FILE LIST at the bottom of the menu. The File List menu will open.
3. Highlight the required file and select it to begin playback.
To use the File List:
1. Under TYPE, select NORMAL to view only normal recordings, ALARM to view triggered recordings (alarm and
motion detection), or ALL to view all videos.
2. Use the buttons on the right side of the panel to navigate the file list:
Page 20
FIRST:
Jump to the first page of the list.
PRE:
Return to the previous page.
NEXT:
Move forward to the next page.
LAST:
Jump to the last page of the list.
ALL:
Select all files.
OTHER:
Invert current file selection.
BACKUP:
After selecting a file(s), click BACKUP to begin copying the data to a USB flash drive
(not included).
EXIT:
Exit the File List menu.
7.4 – BACKUP
Use the File List sub menu to find recorded video on your system and copy it to a USB flash drive (not included).
NOTE
The system is compatible with most major brands of USB flash drives, with capacities from 256MB to 4GB.
To back up recorded data:
1. Connect a blank USB flash drive to the top USB port on the rear panel of the system.
2. Open the Search menu and search for recorded data on the system.
3. Click FILE LIST.
4. Click the "BAK" box next to a file name to mark it for backup. Select multiple files if needed. Click ALL to
select all files. Click OTHER to invert the current file selection.
TIP
The size of each file is shown in the File List menu. Use this to help you choose a USB flash drive large
enough to hold all the files you wish to back up.
5. Click BACKUP from the side panel to immediately begin copying the selected files to the USB flash drive.
Backup progress appears in the status window.
CAUTION
DO NOT remove the USB flash drive during backup – doing so may damage it or cause file corruption.
When there is not enough free space on the USB flash drive, the system will prompt “Space not enough”.
If this event occurs, please replace the USB flash drive with another that has adequate free space.
You can remove the USB flash drive when the backup is finished.
Page 21
7.5 – RECORD MODE
Use this page to configure recording parameters and enable / disable audio.
NOTE
Audio capable cameras (not included) are required for audio recording.
To configure recording options:
1. Under CHANNEL, use the drop-down menus and select ON / OFF to enable / disable recording from the
selected channel.
2. Under resolution, select CIF, HD1 or D1.
PAL
NTSC
Resolution:
Frame rate (FPS):
Resolution:
Frame rate (FPS):
CIF
HD1
D1
352 x 288
704 x 288
704 x 576
25
25
25
352 x 240
704 x 240
704 x 480
30
30
30
3. Under BITRATE, select Low, Medium or High, in Kilobits per second (Kbps).
LOW
MEDIUM
HIGH
CIF
384 Kbps
512 Kbps
896 Kbps
HD1
512 Kbps
768 Kbps
1024 Kbps
D1
768 Kbps
1024 Kbps
1280 Kbps
(continued...)
Page 22
7.5 – RECORD MODE (CONTINUED)
1. Under FRAMERATE, it is possible to adjust in one frame per second increments.
2. Under AUDIO, select ON or OFF. If audio recording is enabled, the system will record audio from any
connected audio-capable cameras (not included).
3. Under REC MODE, select POWER UP or TIMER RECORD.
POWER UP:
TIMER RECORD:
The system will start continuous recording as soon as it is powered on.
The system will record according to the customisable recording schedule.
4. Under REC SIZE, select 15MIN, 30MIN, 45MIN, or 60MIN.
TIP
Instead of recording video data as one large file, this setting tells the system to divide the data into blocks
of 15, 30, 45, or 60 minutes. This makes it much easier to search through and / or back up recorded data.
5. Click APPLY, then click CLOSE in the confirmation window.
6. Press EXIT on any open windows until they are all closed.
Page 23
7.6 – RECORDING SCHEDULE
By default, the system is configured to record continuously, but it is possible to set it to record by customisable
recording schedule instead.
The Schedule Grid shows the days of the week and hours 0-23. You can set alarm recording (red), general recording
(green) or no recording (blue) to each time block of each day.
To set a recording schedule:
1. Open the Main Menu and click RECORD.
2. Under REC MODE, select TIMER RECORD.
3. Click SCHEDULE. The Schedule menu will open.
4. Under CHANNEL, select a specific channel(s) or select ALL.
5. Below the grid, click either ALARM (red), GENERAL (green), or NO RECORD (blue) and then click a time block
on the desired day.
6. Use the FROM / TO drop-down menus to copy the schedule of one day to another.
e.g. If you want your schedule for Monday to be the same on Wednesday: under FROM select MON, under
TO select WED, and then click COPY.
7. Click SAVE.
8. Click EXIT in each menu until all windows are closed.
Page 24
7.7 – HDD MANAGEMENT
This page displays essential information about the system’s internal hard drive, and lets you format the HDD or a
USB flash drive (not included).
HDD STATUS:
The system will display “OK” if the HDD is operating correctly, or “No
Disk” if a HDD is not present.
SIZE:
Size (in Gigabytes, GB) of the internal HDD.
FREE SPACE:
The space (in Gigabytes, GB) remaining on the system’s internal HDD.
AVAILABLE TIME:
Recording time remaining on the HDD based on current recording
settings (e.g. resolution, quality, number of connected cameras).
OVERWRITE:
If enabled, the system will record over the oldest video data once the
HDD is full.
If disabled, recording will stop once the HDD is full and the “FULL” LED
will light up on the system’s front panel.
HDD FORMAT:
Erases and prepares the HDD for use.
U DISK FORMAT:
USB flash drives should always be formatted before use.
CAUTION
NOTE
Formatting the HDD / USB flash drive will erase all data! Once erased, the data cannot be restored,
so be completely sure you have backed up any important data before formatting.
Failure to format the USB flash drive may result in improper functionality.
Page 25
7.8 – BASIC SETUP
Use this page to set the system language, date and time, pass codes, and configure audio / video and display
options.
The Basic Setup menu contains the following sub menus:






Language
Date / Time
Password
Display
Video / Audio
Exit
7.9 – LANGUAGE
To change the system language:
1. From the drop-down menu select ENGLISH or CHINESE
2. Click APPLY, then click CLOSE in the confirmation window.
NOTE
Page 26
The DVR will restart when you finish system language setup.
7.10 – DATE / TIME
It is highly recommended to set the date and time immediately when first setting up the system.
To set the date and time:
1. Click DATE / TIME and configure the following options:
 DATE: Enter the day, month, and year
 DATE FORMAT: Select DD/MM/YYYY, MM/DD/YYYY, or YYYY/MM/DD
 TIME: Enter the time
 TIME FORMAT: Use the drop-down menu and select 12HOURS or 24HOURS
 DST: Use the drop-down menu to select ON/OFF to enable/disable Daylight Savings Time
2. Click MODIFY DATE AND TIME, then click CLOSE in the confirmation window.
3. Click APPLY to save the new date and time.
7.11 – DAYLIGHT SAVING TIME
To set daylight saving time:
1. Under DST, select ON. DST options will appear.
2. Under DST MODE select one of the following:
 CUSTOM: Set customized start and end times for DST (go to step 4)
 DEFAULT: Applies DST from second Sunday in March to second Sunday in November (go to step 3)
3. If using DEFAULT, simply click APPLY.
4. If setting a CUSTOM DST, use the drop-down menus to select a week and month for the start and end times.
5. Click APPLY, then click CLOSE in the confirmation window.
6. Click EXIT in each menu until all windows are closed.
Page 27
7.12 – PASSWORD
The password page allows configuration of up to 6 accounts (1 admin, 5 normal users).
The DEVICE ID is a unique numerical identifier (in the case that multiple DVRs are being used in one location).
For each user, the following settings are available:
1. USER NAME: Enter the user’s name in this field.
2. LEVEL: Choose either ADMIN or NORMAL.
ADMIN:
The administrator has access to all system settings.
NORMAL:
Normal users have limited access to features.
3. STATE: Choose either ACTIVE / INACTIVE to enable or disable the account.
4. CONFIG: Use this page to set a pass code for the current user.






Page 28
STATE: Select whether the account should be ACTIVE / INACTIVE.
USER NAME: Enter the user’s name (up to 8 characters).
PASSWORD ENABLE: ENABLE / DISABLE the requirement for this user to provide a password.
PASSWORD: Enter the password to be used.
CONFIRM: Re-enter the password entered above to confirm.
PERMISSION: See next page for User Permission configuration.
7.13 – USER PERMISSIONS
Click PERMISSION on the User Password Setup screen to open the User Permission menu.
Here it is possible to choose what the selected user has access to.
NOTE
This page can only be adjusted by an admin account. Users can see but not change their permissions.
NEXT:
Continue to the next page of permissions.
ALL:
Select all permissions.
CLEAN:
Unselect all permissions.
APPLY:
Save the current permissions settings.
EXIT:
Return to the previous menu.
To configure user permissions:
1. Click the boxes to check the features which should be available to the user.
2. Click NEXT to continue to the next page and click the boxes to check more features.
 Click ALL to check (allow) all features for this user.
 Click CLEAN to uncheck (deny) all features for this user.
3. Click APPLY to save changes.
4. Click EXIT to close the menu.
Page 29
7.14 – DISPLAY
Use the display setup menu to customise channel names, show / hide the date and time in live view and playback
modes, and enable / disable preview channels.
NAME:
Enter a new title for the selected channel using the virtual keyboard.
POSITION:
Reposition the channel title.
COLOR:
Click SETUP to adjust chromaticity, luminosity, contrast and saturation
for the selected channel.
LIVE:
Choose whether the channel can be seen if the monitor is in public
view. See section “7.15 – Live” (page 31) for more details.
PREVIEW TIME:
Select ON / OFF to show or hide the date and time during live view.
RECORD TIME:
Select ON / OFF to show or hide the date and time during playback.
DEFAULT:
Reset these settings to factory defaults.
APPLY:
Save changes made to these settings.
EXIT:
Return to the previous menu.
To customise display settings:
1. Configure the above options for channels 1-4.
2. Click APPLY to save changes.
3. Click CLOSE in the confirmation window.
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7.15 – LIVE
Preview channels can be very useful if your display monitor is in public view.
1. Choose a channel you wish to conceal. Under LIVE, select OFF.
2. Click APPLY to save changes. The selected channel will turn black (but what the camera sees will still record).
3. Click CLOSE in the confirmation window, then click EXIT in remaining menus until they are all closed.
7.16 – VIDEO / AUDIO
This page allows changes to the VGA output resolution and video system used by the DVR.
To configure video options:
1. Under VGA RESOLUTION, choose a setting which matches the attached monitor’s native resolution.
2. Under CAMERA SYSTEM, select PAL or NTSC.
TIP
Generally, PAL is used in the UK, France and Hong Kong, whereas NTSC is used in America and other
territories. If you are unsure of the correct setting, leave it at the default.
3. Click APPLY to save changes.
4. Click EXIT to close the menu.
7.17 – VOLUME SETUP
1. Select VOLUME SETUP from the Video / Audio menu. A split-screen display view will appear.
2. Click any channel, then adjust the slider to increase or decrease volume for listen-in audio.
3. Click X to return to the Video / Audio Menu.
4. Click APPLY to save changes, then click CLOSE in the confirmation window.
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ADVANCED MENU FUNCTIONS
8.1 – ADVANCED SETUP
Use the Advanced Setup menu to configure alarm settings, motion detection, mobile surveillance, PTZ settings and
network settings.
The Advanced Setup menu contains the following sub-menus:







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Alarm
Info
Motion Detection (MD)
Mobile
Maintain
Pan Tilt Zoom (PTZ)
Network
8.2 – ALARM
The Alarm menu can be used to configure alarm and e-mail settings.
NOTE
External alarm devices must be connected to the alarm block on the rear panel of the DVR in order to use
the I/O alarms of the system.
To configure alarm settings:
1. Under ALARM MANAGE POST REC, select the amount of time the DVR should record for after an alarm event
has occurred.
2. For EMAIL SETUP, refer to section “8.3 – E-Mail Setup” (page 34).
3. Click APPLY to save changes, then EXIT to close the menu.
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8.3 – E-MAIL SETUP
The DVR can send an e-mail notification with a JPEG (single frame) snapshot for triggered events.
To set up e-mail notification:
1. Under EMAIL, select ON.
2. Under SSL, select OFF.
NOTE
SSL deals with encryption. Only advanced users should enable this option.
3. Under SMTP PORT, enter the SMTP port of your e-mail server.
4. Under SMTP, enter the SMTP address of your e-mail server (e.g. smtp.mail.com).
5. Under SEND EMAIL, enter your e-mail address (e.g. [email protected]).
6. Under SEND PW, enter the password associated with the previously entered e-mail address.
7. Under RECV EMAIL, enter the e-mail address that you wish to receive the e-mail notification.
8. Click APPLY, then click CLOSE in the confirmation window.
9. Click EXIT to close the menu.
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8.4 – SYSTEM INFO
This page shows system information, including the firmware version, MAC address, and system serial number.
There are no user-configurable settings on this page.
8.5 – MOTION DETECTION
Each channel can be configured to record based on motion being detected in the frame.
To configure motion detection:
1. Under STATUS, select ON to enable motion detection for that channel.
2. Under SENSITIVITY, select 1 (low), 2 (medium), 3 (high), or 4 (very high).
3. Under MD AREA, click SETUP. The red motion grid appears over the selected channel in full screen. Click the
blocks in the grid to enable or disable motion detection.
RED = motion detection enabled
CLEAR = motion detection disabled.
4. Right-click anywhere on the screen to return to the Motion
Detection menu.
5. Click APPLY to save changes, then click CLOSE in the confirmation
window.
6. Click EXIT to close the menu.
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8.6 – MOBILE
It is possible to view footage from the DVR on your smart phone.
TIP
When using the mobile viewer application “MEye”, please ensure that the “Mobile Port” setting matches
the port number on this page.
To configure notification settings:
1. Under MOBILE NETWORK, select 3G, 2.75G or 2.5G.
2. Under MOBILE PORT, enter an appropriate mobile port number (we recommend the default “100”).
3. Click APPLY to save changes, then click CLOSE in the confirmation window.
4. Click EXIT to close the menu.
Page 36
8.7 – SYSTEM
Use the System menu to update system firmware and set an automatic system reset schedule.
To enable auto-reset:
1. Under AUTO RESET, select ON. The Settings option will appear.
2. Under SETTINGS, select EVERY DAY, EVERY WEEK or EVERY MONTH. The Date drop-down menu will appear.
3. Select the date for auto-reset from the drop-down menu.
4. Enter the time for auto-reset using the virtual keyboard (mouse only).
5. Click APPLY to save changes, then click CLOSE in the confirmation window.
To restore factory settings:
1. Click DEFAULT SETTINGS.
2. Click OK on the prompt.
NOTE
When restoring factory settings, recorded video on the HDD will not be erased.
To restart the machine (soft-reset):
1. Click RESTART.
2. Click OK on the prompt. The system will perform a soft-reset and load to a live split-screen view.
Page 37
8.8 – FIRMWARE UPGRADE
Occasionally a new firmware update may be issued for this DVR. Please check the Storage Options website for more
information.
To upgrade firmware:
1. Copy the firmware file to an empty USB flash drive. The firmware file should be stored in the root of the
drive.
2. Connect the USB flash drive to the top USB port on the front panel of the DVR (labelled “USB 2.0”).
3. Open the System Menu (Main Menu  Advance  System).
4. Click FIRMWARE UPDATE. The system will scan the USB flash drive and begin updating the firmware. Do not
remove the USB flash drive while the upgrade is taking place.
After the upgrade is complete, the system will restart.
8.9 – PARAMETER EXPORT
Use this option to back up customised system settings to a USB flash drive.
8.10 – PARAMETER IMPORT
Use this option to restore settings which have been backed up previously.
Page 38
8.11 – PAN TILT ZOOM (PTZ)
Use the PTZ Setup menu to configure settings for a connected PTZ camera (not included).
NOTE
Consult the instruction manual of your PTZ camera for information about your camera, including protocol
and baud rate.
To configure a PTZ camera:
1. Connect a PTZ camera to the BNC and 485A (TX, +) and 485B (RX, -) ports and power outlet.
2. Under PROTOCOL, select PELCO-D or PELCO-P for the selected channel.
3. Under BAUD RATE, select 1200, 2400, 4800, or 9600.
4. Under VERIFY, select ODD, EVEN, MARK, SPACE, or NONE.
5. Under ADDRESS, enter an address from 001-255 using the virtual keyboard. Refer to your PTZ camera`s
instruction manual for further details.
6. Click APPLY to save changes, then click CLOSE in the confirmation window.
7. Click EXIT to close the menu.
Page 39
8.12 – NETWORK
Use the Network Setup menu to configure network and DNS settings.
NOTE
Your router must support UPnP functionality.
To configure network settings:
1. Under TYPE, select DHCP, PPPoE or STATIC (if unsure, choose DHCP as this is the most common).



TIP
For PPPoE, go to step 2
For STATIC, go to step 3
For DHCP, go to step 5
DHCP allows you to quickly connect to your network by automatically obtaining an IP address from the
router. After initial setup, we recommend you disable DHCP and manually set the IP address to static
configuration. This ensures that port forwarding will not change in the event of power failure or resetting
of your network.
2. If you selected PPPoE in step 1, enter your PPPoE user name and password in the respective fields using the
virtual keyboard.
3. If you selected STATIC in step 1, enter a valid IP address, subnet mask, and gateway in the respective fields
using the virtual keyboard.
4. If necessary, change the Media and Web ports.
5. Click APPLY to save changes. Click CLOSE in the confirmation window.
6. Click EXIT on all other open configuration windows. The system will restart automatically.
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8.13 – DDNS
A DDNS account allows you to set up a web site address that points back to your local network. A Web site address
is easier to remember than a WAN IP.
NOTE
You must register an account with a DDNS service provider prior to configuring DDNS settings on the DVR.
Visit http://www.dyndns.com to register a free account.
To configure DDNS settings:
1. From the Network Setup menu, enter Primary or Secondary DNS from the WAN settings of your router in the
MANUAL DNS field.
2. Click DDNS SETTINGS.
3. Under DDNS, select ON.
4. Under SERVICE, select 3322, DYNDNS or PERFECTEYES.
(e.g. If you registered for a DynDNS account as instructed above, please choose DYNDNS for this option)
5. Under DOMAIN NAME, enter your DDNS domain from the confirmation email.
(e.g. If your domain name is “[email protected]”, you need to enter [email protected] in the text field)
6. Enter your DDNS user name and password in the respective fields.
7. Click APPLY to save changes, then click CLOSE in the confirmation window.
8. Click EXIT. The system will tell you that it needs to restart. Click CLOSE to restart the DVR.
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8.14 – UPNP
The UPnP Forum is an industry initiative designed to enable simple and robust connectivity among consumer
electronics, intelligent appliances and mobile devices from many different vendors. As a group, they are dedicated
to making the “connected home and lifestyle” mainstream experiences for consumers.
To configure UPnP settings:
1. Enable UPnP in your router (refer to your router’s instruction manual for information on how to do this).
2. On the DVR, open the Main Menu and click ADVANCE.
3. Click NETWORK.
4. Under UPNP, select OPEN.
5. Click APPLY to save changes, then click OK on the confirmation window.
6. Using a remote computer, (i.e. not connected to the same network) open Internet Explorer browser.
NOTE
If using Internet Explorer 9 Web browser, it may be necessary to enable “compatibility” mode.
7. In the address bar, enter your router’s WAN IP address, followed by a colon (“:”), then the WEB PORT.
(e.g. http://xxx.xxx.xxx.xxx:81)
TIP
It is recommended to change the WEB PORT to something other than 80 (e.g. 81).
8. Enter your system admin password and select INTERNET, then click LOGIN.
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REMOTE SURVEILLANCE SOFTWARE
The DVR features built-in browser based software which allows access to the system locally over the Local Area
Network (LAN) or remotely over the Internet, using Internet Explorer.
Open Internet Explorer and type the DVR’s IP address into the address bar, then press Enter to load the page. On
first use, you will be prompted to install ActiveX controls. Please follow on-screen instructions and if you are given
the option to block or allow any controls, please allow them.
To ensure stable use of these functions, it is recommended to only use the following operating systems and
browsers:
SUPPORTED OPERATING SYSTEMS
RECOMMENDED WEB BROWSERS
Windows XP
Internet Explorer 6
Windows Vista
Internet Explorer 7
Windows 7
Internet Explorer 8
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9.1 – USING REMOTE SURVEILLANCE
With your DVR connected to your Local Area Network (LAN), you can log in to the system using Internet Explorer
browser.
NOTE
The DVR must be connected to your local or wide area network before attempting remote access.
To Log Into The System:
1. Open Internet Explorer. In the address bar, enter the IP address of the DVR (e.g. http://192.168.0.10).
2. You must install the ActiveX control in order to access the DVR. Click the attention bar at the top of the main
page and select “Install ActiveX Control”.
3. In the warning box, click “Install”. The login page will appear.
4. Leave the password field blank (default).
NOTE
If you have enabled passwords on the DVR, enter the USER or ADMIN password. However, only the
ADMIN can change settings and options on the system.
5. Select LAN or INTERNET from the drop-down menu and click LOGIN.
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9.2 – MAIN SCREEN
Once logged in, the Remote Surveillance main screen appears in the browser.
REFERENCE
ITEM
1
Modes
2
Main Screen
Main display screen for live viewing and playback.
3
Time Stamp
Time and date for each channel.
4
Channel
5
PTZ Control
6
Functions
Click icons to show / hide channels, take screen captures
and record.
7
Display Modes
Click icons to view channels in full-screen, quad grid and
split-screen configurations.
Volume / Mute
Select a channel (the current channel is outlined in red) and
then click the bars to increase / decrease volume. Click the
speaker icon to mute / unmute sound.*
8
DESCRIPTION
Choose from LIVE (default view), REPLAY and SETUP.
Appears in each channel to indicate channel number.
Pan Tilt Zoom controls for compatible cameras.
* Audio capable cameras (not included) are required for audio listening and recording.
Page 45
9.3 – LIVE VIEW
By default, the browser-based remote surveillance system opens in Live View mode (split-screen).
To use Live View:
1. Click LIVE at the top of the main screen.
2. Click the display mode icons to view the main screen in single-channel, quad or split-screen configurations.
You can also double-click a channel at any time to view it in single-channel mode.
3. Click
to show or hide all the channel windows.
4. Click
to start / stop manual recording to your computer on ALL channels. For more details see section
“9.4 – Recording” below.
5. Select a channel (the current channel is outlined in red) and then click the audio bars to increase / decrease
listen-in volume. Click the speaker icon to mute / unmute sound.
NOTE
The Talk function is not supported.
9.4 – RECORDING
You can record video directly to your PC using the remote surveillance software.
To record video to your PC:

TIP
From Live View, click
to start/stop manual recording to your PC on ALL channels.
Recorded files are saved in C:\DVR\[IP address]\Record\ by default.
9.5 – SUB MENU
Right-click any channel to open the sub menu.
The sub menu contains the following options:
 Open Window
 Close
 Open All
 Close All
 Start Record
 Stop
Page 46
9.6 – PTZ CONTROL
You must have a PTZ camera (not included) connected to the system in order to use the PTZ controls.
To control a PTZ camera:
1. Select the channel of the connected PTZ camera.
2. Click the ← or → navigation arrows to pan, and ↑ or ↓ keys to tilt the camera.
3. Click + / - to adjust zoom, focus, and aperture values.
4. Enter presets.
5. Click SETTING, HAND and CLEAR to further control presets.
9.7 – SCREEN CAPTURES
You can use the remote surveillance software to take a snapshot of the channels on the main display screen. Screen
captures can be useful for your own records, or may be needed by authorities in case of a security incident.
To take a screen capture:
1. From Live Viewing, select the channel you want to capture. The selected channel will be highlighted in a red
frame.
2. Click
to take a screenshot.
3. Click OK in the confirmation window. Screen captures are saved as BMP files to C:\DVR\ by default.
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9.8 – PLAYBACK
Use the Replay menu to search and play back recorded video on the system.
To use the replay menu:
1. Click REPLAY at the top of the main screen. The main screen will be grey.
2. Click REFRESH below the calendar to view the recorded files for the current month.
NOTE
Normal recording is indicated by a clock icon; alarm recording (alarm, loss, and motion events) are
indicated by an exclamation mark icon.
3. Double-click a file from the File List to play back the file in the main screen. The icon in the file list will
change to . You may control playback using the buttons at the bottom of the main screen.
The purple bar indicates the download progress.
The green marker indicates playback progress. You can click and drag the playback marker (will turn from green to
orange) to advance or rewind playback as needed.
ITEM
PLAY
Play back the recording.
PAUSE
Switch between pause / play mode.
STOP
Stop playback.
F.F.
SLOW
NEXT FRAME
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DESCRIPTION
Fast forward playback.
Slow playback.
Pause at next frame.
9.9 – SEARCH
Use the calendar and drop-down menus to search for recorded video on your system.
1. Click < or > to change the month on the calendar. Dates with recorded video data will
appear in bold.
2. Click the date. Recorded video files will populate the File List.
3. From the Channel drop-down menu, select a specific channel or select ALL CHANNEL and
then click SEARCH.
4. From the Type drop-down menu, select COMMON (normal recording), ALARM, or ALL
TYPE and then click SEARCH.
5. Double-click the file from the File List to playback the file in the main screen.
9.10 – REMOTE BACKUP
You can backup recorded video files from your system to your PC using the Replay menu in the remote surveillance
software.
To backup files remotely:
1. Click PLAYBACK at the top of the main screen.
2. Double-click a file from the File List to begin playback.
3. Click BACKUP. The backup will be made to C:\DVR\[IP Address]\Backup\ by default.
NOTE
If you play back a file, you must wait for the file to load before attempting to back it up, otherwise you
may receive an error message.
4. When backup is complete, click OK in the confirmation window. This window will show the save path of the
backup file.
TIP
Backup files are saved as “.264” files. Use the Player software included on the software CD to play these
video files.
Page 49
9.11 – REMOTE SETUP
Use the Setup tab to configure the settings of your system from a remote location.
NOTE
If the Main Menu is open on the DVR system, you will not be able to make changes to settings from a Web
browser.
To open remote setup:
Click SETUP at the top of the main screen. The Remote Setup menu features the following tabbed options:







RECORD
ALARM
PTZ
NETWORK
SETTING
MAINTENANCE
HOST INFO
9.12 – RECORD
Click RECORD to access the setup interface and check or change settings in a similar manner to using the Graphical
User Interface (GUI) on the DVR.
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9.13 – ALARM SETTING
Click ALARM to access the setup interface and check or change settings in a similar manner to using the DVR’s GUI.
9.14 – PTZ
Click PTZ to access the setup interface and check or change settings in a similar manner to using the DVR’s GUI.
Page 51
9.15 – NETWORK
Click NETWORK to access the setup interface and check or change settings in a similar manner to using the DVR’s
GUI.
9.16 – SETTING
Click SETTING to access the setup interface and check or change settings in a similar manner to using the DVR’s GUI.
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9.17 – MAINTENANCE
Click MAINTENANCE to access the system configuration interface. Here you can remotely reboot the DVR, format
it’s HDD, or upgrade the system’s firmware.
9.18 – HOST INFO
Click HOST INFO to access the system information interface. The interface includes information on the HDD status,
remaining record time, firmware version and network MAC address. This page is for information only; there are no
user-configurable settings here.
Page 53
SOFTWARE CD
A CD featuring bonus software, manuals and apps has been included with the system. Place the disc in a CD / DVD
or Blu-ray drive on your Windows computer and open “My Computer”.
Here you can browse the disc contents:
Mobile Phone Apps
Android
Meye.apk
MEye_android
Blackberry
MEye
MEye.alx
iPhone
iPhone_User_Manual
Symbian
MEye_3rd.sisx
MEye_5th.sisx
Windows Mobile
Meyesetup
Instructions for Mobile Phone Monitor
Windows PC Playback Software
Playback Setup v.2.3.4.2
Storage Options 2CH DVR Instruction Manual
NOTE
“Playback” software can be used to view “.264” recordings that have been backed up from the DVR to
your computer. To convert these files to AVI format for use in other video playback software, please use
the conversion tool included with “Playback”.
Please be advised, third party mobile phone apps are provided as a convenience only, and Storage Options cannot
provide support on their functionality.
Page 54
REMOTE ACCESS
To access this product from a remote location (i.e. outside your current network), your Internet router will need to
have port forwarding rules in place. This will allow traffic from the Internet to pass through the router’s firewall and
to your Storage Options system. The default ports for this product are listed here:
TIP
PROTOCOL
PORT / PORT RANGE
TYPE
HTTP (Web)
80 (see tip below)
TCP
Media
9000
TCP
Mobile
100
TCP
Port 80 is used by default on your local network for ease of access. For more secure remote access, we
recommend changing port 80 on your device to a different number (such as 81 or 82), then creating the
port forwarding rule to match.
To correctly configure remote access to your new product, we recommend you follow the “Storage Options Remote
Access Guide”, which is available as a downloadable PDF from http://www.storageoptions.com/support/.
The guide covers the network setup and port forwarding process, including in-depth
instructions on the following:








Connecting equipment
Finding your router’s LAN and Internet IP addresses
Setting up your Storage Options system
Using the Ping tool to test configuration
Viewing your device in Internet Explorer
Configuring port forwarding
Configuring mobile devices (e.g. mobile phone)
Static / dynamic WAN IP addresses and configuring a DDNS account
We also recommend you take a look at http://www.portforward.com. This website is a very useful resource for full
step-by-step port forwarding guides that cover the vast majority of available routers.
NOTE
It is not possible to cover the huge amount of routers, and how to set up port forwarding on each, in this
manual. Remote access is an advanced networking practice. If you are unsure how to set up port
forwarding on your router, consult its instruction manual or contact your Internet Service Provider.
Page 55
HARD DISK DRIVE INSTALLATION
If you are at all hesitant to perform the following procedure, please refer to qualified service personnel.
Follow these steps to install a HDD:
CAUTION
When working with electrostatic sensitive devices such as a Hard Disk Drive (HDD) or DVR unit, make
sure you use a static-free workstation. Any electrostatic energy coming in contact with the hard disk
or DVR can damage it permanently.
1. Remove the 5 screws (1 each side, 3 rear) which hold the cover in place, then slide it off. With the front
panel facing you, the HDD mounts to the left of the chassis. There are 4 screw holes to mount the HDD.
2. Align the HDD with the mount points (circled in red above) and secure in place using 4 screws (provided)
through the underside of the chassis.
3. Connect the SATA and POWER cables to the HDD.
CAUTION
SATA and POWER cables are designed to fit only one way. Do not force them into place or you may
damage the HDD.
4. Replace the cover and secure it in place using the 5 screws removed in step 1.
5. You must format (prepare) the HDD before it can be used for recording.
See section “7.7 – HDD Management” (page 25) for more information.
Page 56
TROUBLESHOOTING
If a solution to your problem is not listed below, please call our technical support team (see below).
PROBLEM

System is not receiving power, or
is not powering up.
POSSIBLE CAUSES
SOLUTIONS

Cable from power adapter is loose or
unplugged.



Cables are connected but system is not
receiving sufficient power.



Remote control is not detected by
the system.



Overwrite mode is not enabled.




Mouse cable not firmly connected to
the system.
Mouse is not connected to the system.

System needs to be reset.







Hard Disk Drive (HDD) is not
detected by the system.
HDD is full and the unit is no
longer recording
Mouse not detected by the
system.

Check configuration in Main Menu  Record  Audio.

Increase volume on external speakers (not included).

This is normal – the exhaust fan is working.

This is normal.

Check configuration in Main Menu  Advance.

Motion detection is enabled and the
alarm buzzer is activated.
E-Mail notification is disabled.


SMTP settings are incorrect.

Open Main Menu  Advance  Alarm, click E-MAIL SETUP,
under E-MAIL select ON.
Check SMTP server address, port, user name and password are
correct.
Camera cables are loose or have been
disconnected.

There is no sound from attached
cameras.

Audio cables are loose or have been
disconnected.
Audio channels are disabled in the
system menu.
Volume on external speakers (not
included) is low / muted / off.
Fan is active.



From the Main Menu, select HDD  Overwrite  Enable and
click apply.
Firmly connect the mouse cable to the “USB Mouse” port on the
front panel of the DVR.




Remove the housing and check that the cables are firmly
connected.
Open the housing and install a 3.5” SATA HDD (up to 2TB).


There is no picture on selected
channels / camera picture is not
being displayed.


Power off the system (disconnect power cable). Firmly connect
a USB mouse to the “USB Mouse” port on the front panel of the
DVR. Reconnect the power cable to the DC 12V port.
Check the camera video cable and connections.
Disconnect and reconnect the cable at both the system and
camera ends.
Reconnect the camera to another channel or use another cable.
Check the audio connections to the DVR.




Batteries in the remote control are
drained.
There are no batteries in the remote
control.
HDD cables are loose or not connected
properly.
There is no HDD in the system.
Confirm that all cables are connected correctly.
Confirm that the power adapter is securely connected to the
back of the unit.
Confirm the system is powered on (LED indicators on front
panel should be on)
If the DVR is connected through a power bar or surge protector,
try bypassing it and connecting power directly from the mains
socket to the DVR.
Confirm that there is power at the outlet.
Install 2x fresh AAA 1.5V alkaline batteries in the remote
control.
A “whirring” noise is coming from
the system.
The system beeps at start up.

The system beeps during motion
detection.
E-Mail notifications are not being
received.

TECHNICAL SUPPORT
Please see section “Warranty And Technical Support” (page 3) for support options.
Page 57
PRODUCT SPECIFICATION
DIY Home CCTV Kit
Digital Video Recorder (DVR)
Camera
Video Compression:
H.264
Image Sensor:
1/4” Sharp CCD
Audio Compression:
ADPCM
Effective Pixels:
PAL 500 (H) x 582 (V), NTSC: 510 (H) x 492 (V)
Video Input:
4 channel (BNC)
Signal System:
PAL / NTSC
Video Output:
1 channel (BNC)
Sync System:
Internal
Audio Input:
1 channel (phono)
Horizontal Resolution:
420 TV Line
Audio Output:
1 channel (phono)
Lens:
3.6 mm
Resolution:
PAL: CIF 352x288, HD1 704x288, D1 704x576
NTSC: CIF 352x240, HD1 704x240, D1 704x480
Minimum Illumination:
0 Lux (IR on)
Video Frame Rate:
PAL: 25fps
NTSC: 30fps
Backlight Compensation:
Auto
VGA Interface:
1 channel (D-Sub)
Gain Control:
Auto
VGA Support:
800 x 600, 1024 x 768, 1280 x 1024
Shutter Speed:
1/50 (1/60) – 1/100,000 (s)
Alarm Input:
1 input
White Balance:
Auto
Alarm Output:
1 output
S/N Ratio:
More than 48dB (AGC off)
Network:
Ethernet (10/100Mbps)
Video Output:
1.0V p-p, 75Ω (BNC)
Monitoring Methods:
Internet, mobile phone, e-mail
Power Requirement:
DC 12V / 140mA, 300mA (IR on)
Control:
Mouse, Remote control, DVR control
Operating Temperature:
-10 to 50oC approx.
Backup:
USB and Network
HDD:
1 bay, up to 2TB (500GB pre-installed)
Security Feature:
Password protection, multiple user accounts
Power Supply:
DC 12V input
Operating Temperature:
-10 to 50oC approx
Device Dimensions:
300 x 240 x 60mm (W x D x H)
Weight:
Net: 1.9KG; Gross: 2.9KG
Page 58
WARRANTY AND PRODUCT SUPPORT
If you are experiencing difficulties with your product, or have questions which are not answered in this instruction
manual, our dedicated support site offers a wide range of clearly written FAQs, manuals and user guides which are
designed to help you get the most from your purchase.
Visit our dedicated support site at storageoptions.com/support/ for FAQs, manuals and user guides
If you are unable to find an answer online, still experiencing issues or suspect your product to be faulty, our UK
based customer service team is available to offer full support, and can be contacted via the support pages of our
website.
Submit a service request online if you cannot find an answer to your problem
A member of our UK based support team will review your case and offer the highest level of advice and
support
If our team believes that the product in question is faulty, we will issue a returns authorisation and arrange for a
replacement to be sent free of charge.*
Return the product free of charge* – a pre-paid shipping label will be issued to return the product
Within 5 to 10 days a replacement product will be sent at no charge to you
Replacement product delivered directly to you
Please contact us directly if you have any queries or concerns:
storageoptions.com/support/
[email protected]
Our aim is to provide the best possible service to our customers. We have a wealth of support material, guides and
FAQs available on our website to help you get the most from your product. Our dedicated UK based Customer
Service team are also on hand to offer further support and, in the unlikely event of any fault developing with your
purchase, we have a full returns procedure designed to make receiving a replacement product as quick and easy as
possible.
*Free replacement service applies to UK Mainland (excluding Scottish Highlands) only. Storage Options reserves the right to charge for delivery to, or collection
from, other locations.
Page 59
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