Panasonic VB-42xxx VB43xxx Station User Guide

Panasonic VB-42xxx VB43xxx Station User Guide
Panasonic Telephone Systems
www.voicesonic.com
Phone: 877-289-2829
STATION USER GUIDE
Panasonic VB-42210, VB-42211, VB-42213, VB-43220, VB-43221, VB-43223, VB-43225, VB-43230, VB-43233
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3DQDVRQLF7HOHSKRQH6\VWHPV
Digital Business System
(Digital Key Telephone Series)
Before Using this phone, please
read these instructions completely.
Section 750
Issued March 1995
VB-43223
VB-43225
VB-43230
VB-43233
The contents of this manual are subject to change without notice and
do not conslitule a commitment on the part of Panasonic
Communications & Systems Company (PCSC). Every effort has
been made to ensure the accuracy of this document. However, due to
ongoing product improvements and revisions, Panasonic cannot
guaranteethe accuracy of printed material after the date of
publication nor can it accept responsibility for errors or omissions.
Panasonic will update and revise this document as needed.
The software and hardware described in this document may be used
or copied only in accordancewith the terms of the license pertaining
to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part
thereof, in any manner, mechanically, electronically, or
.
photographically, is prohibited withoul permission of the Panasonic
Communications & Systems Company (PCSC).
0 Cupyright 1995by Panasonic Communications & Systems
Company
A!! rights resewed.
.
ii
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Notes
Contents
5. Communicating
Within Your Office . . .. .. .. 35
Calling Other Exlensions .................................................................36
Paging ............................................‘..................................................36
Using Call Forwarding ...........................:.........................................37
Using Call Wailing ...........................................................................39
Using-Message Waiting ...................................................................41
Using Do-Not-Disturb ......................................................................42
Using Absence Messages .................................................................43
Announcing to Busy Extensions ......................................................44
Breaking Inlo an Outside Call ..........................................................46
Using One-Touch Voice Mail Access..............................................46
U&g One-Touch Voice Mail Transfer ...........................................47
6. Using Additional
Features
. . .. . .. S. . ... . .. .. .. .. 49
Lucking Your Extension ..................................................................50
Using Your Calling Privileges from
Another Phone ..................................................................................50
Switching Between Pulse and Tone Calling ....................................52
Making Conference Calls 52
Using a Headset ................................................................................53
Controlling Internal Dial Tone, .........................................................53
Controlling Background Music ........................................................54
Using the Reminder Alarm ..............................................................54
Using Caller ID ................................................................................55
Appendix
A. Dial Code List .. .. . .. .. . .. .. .. .. . ... . .. 61
Index . .. .. ... . .. .. ... .. . ... . ... . .. .. . ... .. . ... . .. . .. .. .. .. .. .. . ...~.59
.’
Index
Lisls of Fiaures
and Table!
..
sek also “Personal speed dialing” 16 Using your calling privileges from ansee also “System speed dialing” 16
olhet phone 50
SSD 20
V
Station lockout
conttollhlg 50
Voice calling 36
using 50
Voice mail
Switching
assigning a one-touch key 46
one-touch access 46,41
between tone and voice calling 36
pulsk 16 tone 52
Volume
handset 8
System speed dialing
chaining numbers 20
phone not tinging 8
zhecking SSD numbers 20
receiver 8
dialing a SSD number 20
tinget 8
using 20
speaker 8
T
w
Telephone
Waiting for an outside line 23
display information 5
Walking class of service 50
large display 4
parts 1
setting up 7
small-display 2
Tone calling 36
Tone-to-pulse switch 52
Transferring
calls 33
screened 33
unscreened 34
with announcement to busy extension 45
wilh off-hook voice announce 45
U
Understanding your phone 1
Unscreened
off-hook ltansfer 34
on-hook transfer 34
transfers 34
Using Caller ID 55
List of Figures
.
.
Figure 1. Small-display phone ...........................................................
.
Figure 2. Large-display phone ............................................................
Figure 3. Idle condition (default display) ............................................
Figure 4. Messages received ...............................................................
Figure 5. Alarm time .........................................................................
*’
Figure 6. Absence message ................................................................
.
.
Figure 7. Incoming outside call ..........................................................
.
Figure 8. Outside call in progress .......................................................
Figure 9. Internal ding
in use ...........................................................
Figure 10. Example Caller ID display. ..................i..........................5*
Figure 11. Call Log format for the small-display phone--calling
5’
number and name ............................................................
Figure 12. Call log format for the small-display phone--time
5
and date ...........................................................................
Figure 13. Call log format for small-display phone--answer
5
in formation .....................................................................
Figure 14. Call log format for small-display phone--routing
infotma~ion 57
Figure 15. Call log fotmal for the large-display phone--calling
5
num bet ............................................................................
Figure 16. Call Log format for the large-display phone--detailed
5
call information ...............................................................
List of Table!
Table 1. Small-display phone features ...............................................
Table 2. Large-display phone features ...............................................
Table 3. Speed dial alphabeterr&y ...................................................1
Table 4. DBS accounl code usage ....................................................2
f
Table 5. Dial codes ...........................................................................
lndf
0
Off-hook transfer
screened 33
unscreened 34
Off-hook voice announcement
answering 44
making 44
ltansferring calls with 45
One-touch voice mail access 46,47
assigning a key 46
On-hook transfer
screened 33
unscreened 34
Outside call
bteakiig into 46
placing 13
Outside line callback 23
setting 23
Outside line key, ditecl 14
I’
Paging 36
answering from any extension 37
calling page zones W-07 36
meet-me answer 37
Parking
calls 32
PBX 14
Personal speed dialing
account code into a PSD code 26
assigning
names to PSD codes 18
PSD numbers
to codes 16
to one-touch keys 16
chaining numbers 20
checking PSD numbers 17
saving a client account code 26
using 16
using client account code in PS
code 27
Pickiug up calls 30
Ptogrammiug an account’ code into
PSD code 26
PSD 16
Pulse-to-tone switch 52
Puttiug a call on hold 31
R
Redial
Aulo 21
Redialing
numbers 21
saved number 22
saving a number 2 1, 22
Reminder alarm, using 54
S
Saved number, redialing 22
Saviug
account code in a PSD code 26
and tedialhrg a number 21
number 22
Screened
off-hook transfer 33
on-hook transfer 33
transfers 33
Scrolling through messages 42
Sending a message waiting request
Setting up
absence messages 43
call forwarding 37
call wailing 39
outside line callback 23
relephone 7
Speed dialing
personai 16
index
E
making 14
outside, placing 13
Emergency calls 15
parking 32
F
picking up 30
to attendant 36
FF key
to exlensions 36
direct outside line 14
transferring 33
feature codes 61
Qmp:on callback, using 4 1
Forwarding
Can&lling
cancelling 38
absence message 43
setting up 37
call forwarding 38
using 37
call waiting request 42
H
Chaining SSD or PSD numbers 20
Checking
Holding
PSD numbers 17
calls 31
SS IJ numbers 20
putting a call on hold 31
Client account code
I
programming into PSD code 26
Communicating within your office 35 h-office communications 35
Conference calls
Intern al
adding an extension 52
calling
attendant 36
adding an outside line 52
extension 36
dropping oul of 53
calls, handling 36
making 52
communications 35
Controlling station lockout 50
lone/voice switching 36
D
Dial code list 61
Dialing
Auto-Repeal 22
Direct outside line key 14
Display
contrast adjustment 9
information 5
DND 42
Do-not-disturb 42
Dropping oul of a conference call 53
L
Locking your extension 50
M
Meet-me answer, using 37
Message waiting
answering a request 42
cancelling a request 42
sending R request 4 1
using 41
Preface
The Sfafiart User Glide
is for anyone who uses a Panasonic
digital telephone in conjunction with the PanasonicDBS Series
‘klephone System (DBS 40, DBS 72, DBS 96, DBS 824). The
Panasonic Digital Business System provides you with a
powerful set of features for handling calls.
This manual provides an overview of the digital phones and
offers detailed information about using the featuresprovided by
the DBS.
Mow to Use This Manual
We recommend that you read the entire mamid before using
your digital phone, in order to get a clear idea of its capabilities.
What This Manual Contains
This manual
Chapter
conlains
Lhe following
and ‘I’ille
Chapter 1, “Undersl~ulding
Your Phone”
Up YOUr
Chapter 2, “Setting
Phone”
Chapter 3, “Placing Outside
Cdls”
Chapter 4, “Answering
Calls”
Chaoter 5, “Communicating
I
WiUlin Your Office”
Chapter 6, “Using
Features”
Additional
chaplers:
L)escripliuIl
Describes features of Pana-
sonic digital telephones.
Provides proceduresfor setting up telephone features
such as display contrast.
Provides several procedures
fur making outside calls.
Provides several procedures
for answering calls.
Provides procedures for bandling inlernal calls.
Provides procedures for
using advancedfeatures.
F
Preface
:
Not at ion Used
Index
This manual uses the following convenlions:
l
..- .
.
Numerics
Referencesto chapters and sections are enclosed in
quotation marks, and inclbde the title and page number,
for example: “Assigning FF Keys” on page 9.
A
Referencesto information you are to dial is printed in
boldface, mixed-case characters, for example: Dial 73*.
Absence messages
cancelling 43
911 calls 15
selling up 43
using 43
Account code
client codein PSD code27
Account codes
unverified 25
verified 26
Adding
extension to a conferencecall 52
Referencesto the telephone keypad are printed using
bold, uppercasecharacters, for example: Press HOLD.
For More Information
For more information about features available with Panasonic
DBS systems and digital phones, contact your system
administrator or DBS dealer, or refer to the Panasonic
publication Feature Operariarr (Secrian 700).
.
waiting 40
message waiting
request42
off-hook voice announcernqrt 44
page from any extension 37
page with meet-me answer 37
Any key assignment 61
Assiguing
nnmes to PSD codes 18
PSD numbers to one-touch keys 16
PSD numbers to PSL? codes 16
voice mail key 46
.
Automatic redial, using 21
Auto-Redial2 1
Auto-Repeal Dialing 22
I)
outside line to a conference call 52 Brenking iulo an outside call 46
Additional features
Busy override, using 46
couference calls 52
c
locking an extension50
pulse/tone switch 52
Call forwarding
reminder alarm 54
cancellirig 38
station lockout 50
setting up 37
using 49
usiug 37
Adjusting
Call wailing
display contrast9
answering 40
ring volume (phone not ringing) 8
scroIIi.ng through messages 42
sound volumes 8
selting up 39
Armouncement to busy extension
using 39
answering 44
Callback request 41
making 44
Cdler ID 55
transferring calls with 45
CaIIing page z.ones 00-M 36
Another 50
Calls
Answering
._ mswering 29
announcement to busy extension 44
DPS behind PBX 14
holding 3 1
call 29
Function
Save Dial Access
Save Dial Registration
Tone/Voice S wilch
.Transfer
Outside Line Queuing
Night Answer Device (UNA)
Pick-up
i-
Dial Code
AU-IV + *
AU’I’O + AUI’O + *
1
Not% You can assign this feature as an “Any Key.” See
“Any Key Assignment” on
page 61.
PROG
2
Note: You can assign this feature as an “Any Key.” See
“Any Key Assignment” on
page 61.
78
FF
Key
Yes
Yes
Yes
1. Understanding
Your Phone
Becoming familiar with your Panasonic digital phone will
enable you to effectively use its call-handling features.
Some features Inay not be available on your phone. For
information, see your system adminislrator or DBS dealer.
Note:
No
Yes
Yes
This chapter covers the followjug topics:
Topic
~ Page
Small-Display Phones
2
Large-Disulay Phones
4
Display Inform ation
5
1. Understanding Your Phone
Small-Display
Appendix. Dial Code Llst
Phones
Function
Small-displayphones,suchasthe modelillustratedbelow,
havea smallerdisnlavthan some other models. The annotated
illustrationin [email protected] on page3 explainthe
featuresthat aretypical of this type of phone.
Figui
1. Small-displuy 1
I
4
LeastCostRouting Access
Meet-Me Answer
MessageWaiting Set
re
MessageWaiting Answer
MessageWaiting Cancel
Mute Key Assignment
NightModeToggleOn/Off
Day Mode
Night Mode
Night2 Mode
Offhook Voice Announce
I)ial Code
9
77
2
Note: You canassignthis feature asan “Any Key.” See
“Any Key Assignment”on
page61.
AUTO - REDIAL
AUTO - FLASH
*L#
#52 or #I520(somesystems)
(attendantonly)
#521(somesystems)
(attendantonly)
#522(somesyslems)
(attendantonly)
#523(somesystems)
(attendantonly)
5
Note: You canassiguthis fea-
FF
Key
Yes
Yes
Yes
-
Yes
Yes
Yes
Yes
YW
Yes
Yes
Yes
ture as mill“Any Key.” See
.
1Dffhook Voice Announce
1Answer(Talkback)
IPageCall
IPersonalSpeedDial
IPooledTrunk Access
IPrivacyRelease
1Redial
IReleaseKey Assignment
,StationLockout Off/On
n -. 3peeu
n. t ula
html
System
“Any Key Assignmeut”on
page61.
*3 (must bestoredin anFP
key)
#uo - #07
AUTO (90-99or 900-939)
9 or 8 l-86
CONF
REDIAL
+2
74 + 4-di$t lockout
code(optlonal)
I . r-3
on ^AU
IV t. ,,l,,
[WV-o7
"I ,,,m
""v-177,, no,
Yes
Yes
Yes
Yes
No
No
Yes
Yes
‘CD
, vms
Appendix. Dial Code List
Small-Display Phone
Function
Attendarlt Call
Background Music Set/Cancel
Busy Override
Call Forward
Call Forward
Answer
Call Forward
Call Forward
Line
Call
Call
Call
Call
-All Calls
- Busy/No
- Busy
- To Outside
Forward - No Answer
Forward Cancel
Park
Waiting
Dial Code
#53
4 ’
FF
Key
Yes
Yes
Yes
ture as an “Any Key.” See
“Any Key Assignment” on
page 61.
720 + extension number
721 -I- exlension number
iFG-Yes
Note: You can assign this fea-
722 f extension number
723 (or 720,721,722,
or 724)
+ AUTO + (W-99, OOO199,or
900-939)
724 + extension number
72
75
3
Note: You canassign this fea-
Yes
Yes
yes
isiYes
Yes
ture as an “Any Key.” See
“Any Key Assignment” on
page 61.
Conference
Dial Tone On/Off
Direct Trunk Access
DND Set/Cancel
Direct Pick-Up
Extension Call
Extension Park Pick-up
Flash
Oroup Pick-up
Headset Mode On/IX
Hold
Intercom Key Assignment
GNP
#50
88 -I-01-32
79 + extension number
Extension number
76 + extension number
FLASH
70
#51
HOLD
#8
No
yes
yes
xii-i&yes
-ET
No
xi-i&-Kyes
Table1. Small-displayphonefeatures
#
Feature
1
Display
2
PROG Key
ii--
MUTE Key
4
CONF Key
5
AUTO Key
6
Volume Control
Keys
7
One-Touch Keys
ii--
Flexible Function (FF) Keys
Speaker
DND/CF lndicat0r
EXT Indicator
MUTE Indicator
MSGE Indicator
REDlhL Key
FLASH Key
Description
Displays information about phone’s cur
rent status.
Use to program FF and one-touch keys
and to adjust ringer volume. Dependq
on the setup of your system, may also bf
used to transfer calls .
Use to turn speakerphone’smicropllonf
on or off.
Use to estabfish conference calls,
check FF key and one-touch features,
aud scroll through messages.
Use to accessspeeddi&ng, enter
account codes, or for messagewaiting
answer/cancel.
Use lo adjust the level of tones, background music, ringing, receiver vohunf
and display contrast.
Use to make outside calls or to access
call-handling features.
Use to accessoutside lines or to access
call-handling features.
Outputs tones aud voice at your extension.
Indicates that Do-Not-Disturb, Gail Fc
ward, or Absence Message is set.
Lights when you are on a call; flashez
when you hold a call.
Indicates that the microphone is lurne
off.
Indicates that you have a message.
Use to redial numbers.
Use to end an outside call and to restc
dial tone without hanging up receiver
1 t lnderstandma Your Phone
Large-Display Phones
Appendix. Dial C&he List
18
1 Microphone
Large-Display
Use to hold calls, lo retrieve held calls,
and to corhplete FF key programming.
1 Use l0 spZk iiirougli the speakerphone.
Phones
Phones such as the one shown in the following illustration are
distinguished by their large displays. The annotatedillustration
in Figure 2 and Table 2 on page 5 explain the features that are
not included on the small-display phones.
Figure 2. Large-display phone
III
This appendix contaitls a summary of the most commonly used
dial codes. You can use many of thesecodes to program
functions into FF keys.
Note: Some of these functions may not be available in the
version of the DBS you have. For information, contact your
system administrator or DBS dealer.
The followirlg table lists the dial codes. The “FF Key” column
indicates whether the code can be programmed into an FF key.
Table 5.
Dial codes
Function
AbsenceMessageSet
AbsenceMessageCancel
Accounl Codes
Unverified ACCOUIH
Cotles
Verified Account Codes
Ahum SetEancel
Answer Key Assignment
“Any Key” Assignment
Note: “An, Key” Assignment allowsyou to assignany
digits otherthanextension
numbersor featurecodes.
Examplesincludeavoice mail
passwordor accountcodes.
Dial Code
71
.
Specificmessage:message
number(U-9))+ time/date
(0000-9999)
71
#7 or AU’IV + #I
#I11
#4
Specific time: hour (01-12);
minutes(W-59); a.m. or p.m.
(l=a.m., 2=p.m.)
*1
PRO0 + desireddigits
(up to six digits may be
assigued)
FF
Key
Yes
No
Yes
Yes.
Yes
Yes
NO
Yes
Yf24
Dlsplay lnformatic
USing Caller ID
Table 2.
#
1
Large-display plroue features
Feature
Large display
MENU Key
PREV Key
NEXT Key
Display
Descriptiotl
Displays menus, information about
phone’s current status. Also provided
accessto personal speeddial, system
speeddial, extension number, function,
aud help menus. In newer systems, the
function menus can be customized
according to how your company usesits
large-display phones. Seeyour system
administrator or DBS deafer for more
information.
Use to reluni lo the main mam screen.
Use to scroll lo the previous menu.
Use to scmll to the next menu.
Information
Both large aud small displays indicate the status of the phone.
Several of the more common displays are illustrated here.
Figure 3. Idle condition (default display)
10:40
User name-b
Brandy
Wed
MAR 17
113 4
Extension
Figure 4. Messages received
Number of
messages
IO:40
hb3
Msg
Wed
I_ Understandlna Your Phone
MAR 17
Carter--
Person that
left the first
message
Uslrig Caller I
DfsrAav fnformatfon
I
.
.
.
Figure 16. Call Log formatfor
information
Figure 5. Alarm time
Alarm
10:40
Wed MAR 17
time------)(~Alarznl2:3
OPM ( ( . ) )-fl
‘
Alarm
indicator
Figure
.e 6. Absence message
..Absence
message
10:40
Wed
---#bin
Meeting
Figure 7. Incoming outside call
T
Incomingoulslde
call
).Incoming
Carter,
Figure 8. Oafside chll in progress
Figure 9. Infernal calling in use
Intercom call
J.
MAR 17
# 0 34e
115
Outside line
number
tie large-displayphone-detailed call
404-555-0001
+
ABC COMPANY
li+-
Number of last entry viewed through
top display
Name of last entry viewed throughtc
display
Number
404-555-0001
t-
ABC COMPANY
W-Name
12:38 WED MAY 28
+
Tune,day aid date
ANSWER
r)-
Whether thecall was answered
+
How the call wasrouted
CFWD
130
Press atty soft key 10retunt to the calling number listittg form:
as sbowtt in Figure 15.
Other Call Log ettfries can be viewed by pressing the * 01 #
keys. If these keys are pressedwhile viewing detailed
informalion, the detailed infoormatiottis displayed for the new
selected log entry.
Exit Ute Call Log display by pressing the ON/OFF key.
Using Caller ID
Log Format for the Large-Display
Phone.
If you have a Large-display phone, you can view all four levels
of the Call Log on one screen.
‘
Example:
for the large-display phone--calling
4)-
404-555-0001
-
ABC COMPANY
404-555-0001
4)4+-
404-555-8888
I
I
I
404-555-9999
404-555-7777
404-555-6666
Use the procedures in this chapter to adjust the volume and
display contrast of your digital phone, and lo assign call
handling features to FF (flexible function) keys.
This chapter covers the following topics:
Press the Call Lug key. The following display appears:
Figure 15. Call logfonnat
’ 2. Setting Up Your Phone
Ie
I
number
Number of last entry viewed through
top display
Topic
Volume aud Display Settings
FF Keys
Name of last entry viewed through
top display
Number of selectedentry
Numberof second log entry
Number of third log entry
4-
Number of fourth log entry
*
Number of fifth log entry
A “crc may appear to the right side of one of the entries. This
indicates the oldest entry in the log.
Pressthe soft key next to the desired entry to view the details of
a particular call.
-_-_
.*.a.-...
I lzea”h
,cnn
T Settino UD Your Phone
I
Page
8
9
J
Ustnn Caller IC
Volume
and Display
Adjusting
Sound Volumes
Settings
You can adjust the volume of the following while they are in
use by pressing the VOL keys:,
l
.:
l
l
Ringer
Speaker
.
Handset.
Adjusting the Ringing Volume
2. To display the next level of information, press Ule CONF
key.
Figure 12. Calf log format for the small-display phone-time
SecondLevel
of Cal1Log
h~formation
lo:30
WED JUNE 22 +-
jIobiijlli2
4
'!inie, day auddate
Calling number
3. ‘III display the next level of information, press the CONF
key.
When your phone is not in use, you can adjust its ring volume
using the following steps.
Figure 13. CaN log formal for small-display phone--answer
1. Press ON/OFF.
‘Ihird Level
of Call Log
Information
2. Press PROG.
3. Dial #9.
4. Press a VOL key.
The phone produces a tone.
5. Press the VOL keys to adjust the loudness of the tone.
6. Press ON/OFF.
and dare ’
ANS-J.
/
Jones
103
404-555-1212
d/t
information
Ilowtllecallwas handle
CallingNumber
4. To display the next level of information, press tile CONF
key.
Figure 14. Call log format for small-display phone--routing
Fourth Level
of Call Log
Information
Ei
information
4
How the call was routf
4--
Calling nutnber
5. To return to the first level of call informadon, press the
CONF key.
Other call log entries can be viewed by pressing the * or #
key. A “<” appearsbeside the oldest entry in the log.
6. Exit the Call Log display by pressing the ON/OFF key.
FF Kevs
Usina Caller ID
l
l
l
l
l
Adjusting
Callirlg number
Calling name (if provided)
Time and date
How the call was answer$d
How the call was routed.
the Display Contrast
1. When the phone is not in use, press #.
2. Press the VOL keys to adjust the contrast of the display.
FF Keys
.-.-
You can set up FF (flexible function) keys to initiate syslem
features, assign specific extension numbers, or to store digits
that are frequently dialed.
Call Log Format
The most recent entries are stored first in the Call Log. When
you view the log by pressing the Call Log key, you can scroll
forward or backward through the entire contents of the log
using the * and #keys. The fog format varies between the
Small-Display Phones and the Large Display Phone.
Call Log Format for Small-Display
Note: You cahot
set up FF keys that are dedicated lo outside
lines. Contact your system administrator or DBS dealer
~ -. to make
a
changesto dedicated FF keys.
Assigning
FF Keys
1. Pick up the handsetor press ON/OFF.
Phones
2. Press PROG.
To view the call log, press the Call Log key. To view the next
call in the log, press the #key. to view the previous call in the
log, press the * key.
3. Press the FF key.
In addition to viewing the calling number information by
pressing the Call Log Key, you can view the detailed
information on each entry by pressirrgthe CONF key.
Example:
1. Press the Call Log key. The following displays.
Figure Il.
.
Call Log format for the small-display phone--calling
and name
First Level
of Call Log
Inform at ion
(-
404-555-1212
/
Bill
Smith
/t
number
Callingnumber
Callingname
~.
_
2.
Setting Up Your Phone
s
FF Keys
Using Caller IO
:
4. Do one of the following:
If . . .
lou want to assign a dial code that
rrill initiate a particular feature.
.*
; .rbu want one-key access to a spe:ific extension number, plus the
ibility to pick up the extension’s
:alls and know when the extension
s busy.
Vote: If you assign an extension
[lumber lo an FF key, the FF key
will light red when the extension is
busy. In addition, you can pick up
a call that is held or ringing at the
extension by simply pressirig the
FF key when it is flashing.
You want to assign up lo six digits
that you frequently dial.
‘Iltese digits consist of numbers
other than speed dial numbers, outside lines, or feature codes. Examples include account codes or a
voice mail password.
Using Caller ID
Then...
When Ihe Caller ID (CID) feature is activated, your display
telephone can display CID infotmaGon as incoming cab ring
al your extensiun. You have accesslo previous call irlformalicm
via the Caller ID Call Log feature.
Enter one of the dial codes listed in
the Appendix, “Dial Code List.”
iok:
Not all dial codes can be
stored in FF keys. See the Appendix for more information.
Enter the extension number
Caller ID Display
The Caller ID display shows tile Caller 1D number and/or
name, depending on Ihe Caller ID format used.
Whenever a Caller ID call rings your phone, the following
hformation appearson the phone display.
Figure 10. Example Calfer IL, display.
First
M-
a. Press MUG.
b. Enter up to six digits.
Second
line: calling
nmne
(Optional,
depending on
(up
lo 15 char8ctKs
Caller I.D format)
Caller ID Call Log
The Call Log keeps a record of Caller ID calls Ihal ring your
phone. An FF key can be assignedto flash when there is a new
entry in the fog. Wllert you press the key LOaccessthe log, die
LED turns off.
5. Press ZIOLD.
Notes:
To use an FF key’s function, press he key.
. To change an FF key’s setup, use the proceduresdescribed
above.
calling number (7 or 10 digits)
Once CaIIer ID information is received, it can be transmitted
along with llie call Loariolher phone U~rouglicall transfer, call
forwarding, etc.
Tllis type of key is known as an
“Any Key.”
l
Line:
-
-
,
Call Log lnfortnaflon
Each Call Log entry includes Ihe following call information:
i
‘.
Controlling Background Music
Controlling
Background
Music
Checking FF Key Setup
1. Pick up the handsetor press ON/OFF.
If your system is set up with a music source, you can play
music over the speaker of your phone.
2. Press CONF.
1. Pick up the handsetor pres’sON/OFF.
3. Press tl!e FF key.
.--2. Dial #53.
If background music is already playing th.roughyour speaker,
these steps turn it off; if background music is off, these steps
turn it on.
Using the Reminder
4. Tile assignedfunction appearson tile display.
5. Replace the lmdset or press ON/OFF.
Alarm
1. Pick up the handset or press ON/OFF.
I
2. Do one of the following:
If. . .
You want to set the alarm
Tlien . . .
a. Dial #4.
You want to cancel the alarm
b. Enter the time using 12hour format (HH:MM),
followed by 1 for a.m. or
2 for p.m. Dial #4.
3. Press ON/OFF.
7.
Settina UD Your Phone
FF Key!
FF Keys
Using a Headsel
Dropping Out of a Conference Call
To drop out of a confereuce call, press FLASII or ON/OFF.
Using a Headset
When headset mode is turned on, you cau use a headset
attached to your phone. When headsetmode is turned off, the
headsetis inoperative.
1. Pick up the handset or press ON/OFF.
2. Dial #51.
If headsetmode is already on, these steps turn it ofll; if
headsetmode is off, thesesteps tum it on
3. Replace the handset or press ON/OFF.
Controlling
Internal
Dial Tone
Internal dial tone is the tone you hew when you are dialing
extensions wjthin your oflice. If you want to, you cau turn the
internal dial tone off, so that you do not hear it.
1. Pick up the handsetor press ON/OFF.
2. Dial #50.
If intercom dial tone is already on, these steps turn it off; if
intercom dial tone is off, these steps turn it on.
3. Replace the handset or press ONlUFF.
Switching Between Pulse and Tone Calling
Switching
Callitig
Between
Pulse and Tone
When you dial your phone, Rulsecalling dials by sending out a
certain number of pulses for each digit, as with old-fashioned
rotary phones. With tone calling, your phonedials by sending a
:: distinctive tone for each digit.
1. Pick up the handsetor press ON/OFF.
2. Dial the desired number.
3. Press * or ##to switch from pulse to tone calling, or vice
versa.
3. Placing
Outside
C&
Your digital phone, in conjunction with the DBS, provides
several ways for you to place outside calls.
This chapter covers the following topics:
I
Topic
Making Calls
Waiting for an Outside Line
Using Account Codes
Making Conference Calls
You may useyour digital phone to createconference calls that
include up to four parties.
Adding an Outside Line
1. To put your call on hold, pressHOLD or the outside line key
you are using.
2. Access another outside line.
3. Dial the number of the party to be included in the conference.
4. Press CONF after the call is answered.
Adding an Extension to a Conference
1. Press HOLD.
2. Dial the number of the extension you wish to add.
3. Press CONF after the extension answers.
3. Placing Outside Calls
-~
Page
14
16
23
23
Another Phone
Making
Calls
Using an Outside Line Access Group
To Assign a Walking COS Code
1. Pick up the handsetor press ON/OFF.
You can dial 9,81, 82, 83, 84, 85, or 86 to accessan outside
line. Each one of thesecodes gives you accessto a group of
outside lines. The DBS automatically picks an outside line
from the group for you.
2. Dial “#12.”
3. Enter the four-digit WaIkirrg Class of Service code (UOOlc
9999).
.’ Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
seeyour system administrator or DBS dealer.
1. Pick up the handsetor press ON/OFF.
4. Press‘I#.”
5. Replace the handset or press ON/OFF.
To Use a Walking COS Code
2. Dial an accesscode for an outside line accessgroup (9,E l86) and the telephone number.
1. From the other extension, pick up the handset or press ON/
Notes:
2. Dial “#13.”
OFF.
If all the outside lines in the group are busy, you hear a
busy tone.
l
l
3. Enter your extension number.
4. Enter your Walking Class of Service code.
If the system is set up for LCR (least-cost-routing) dialing,
the LCR function is activated when you dial 9. LCR
automatically routes your call to the least expensive
outside line.
Accessing
5. Press“#I.”
6. Access an outside line.
7. Dial the telephonenumber.
an Outside Line with an FF Key
The Walking Class of Service will remain in effect unt.iIyou
hang up.
1. Press an PP key that is dedicated to an outside line or to a
group of outside lines
Note: The same Walking Class of Service code may be used
2. Dial the desired number.
by more than one extension.
Calling If the DBS is Behind a PBX
1. Pick up the handset or press ON/OFF.
2.
Access an outside line.
fi
I lcinn
Aririitinnal
Foatltrcx
!3i-
Making Call
Locking
Your Extension
Use this feature to restrict unauthorized accessto your phone.
When your phone is “locked,” it cannot be used to make
outside calls. It can, however, be used to make internal calls.
Controlling
Your Extension Lock
1. Pick up the handsetor press ON/OFF.
l-2. Dial 74.
2. Dial 88.
3. Dial the 4-digit lockout code.
If your extension is locked, this step unlocks it. If your
extension is unlocked, this step locks it.
4. Press ON/OFF.
Note: Lockout codes can be set up by your system
administrator or DBS dealer.
Privileges
4. When you hear the outside line dial tone, dial the telephone
num her,
Dialing a Specific Outside Line
1. Pick up the handsetor press ON/OFF.
Using Your Calling
Another Phone
3. Dial the PBX accesscode (seeyou system administrator or
dealer for the code).
from
Walking Class of Service (COS) allows you to use your own
calling privileges at another phone. For example, you may be
allowed to make long-distance calls from your phone, but a
phone in your company’s warehousemay be restricted from
long-distance calls.
To make long-distance calls from the restricted phone, you can
go to that phone and enter a Walking COS code before dialing
the number.
3. Dial the outside line number (01-64).
4. Dial the telephone number.
Note: Your system may be set up to use the forced Least Cos
Routing feature. If so, you cannot dial a specific outside line,
Seeyou DBS administrator or dealer for more information.
Making Emergency Calls (911 Calls)
In newer DBS systems, all extensionscan accessan outside
line then dial 9 11,regardlessof the calling restricuons assigned
to the extension. Jn older DBS systems, 9 11 calls can only be
made from extensionsthat are allowed to make outside calls.
Use the following procedureto dial 9 11calls. (For older
system, you may have to dial thesedigits from a phone Ulat is
allowed to make outside calls.)
1. Pick up the handsetor press ON/OFF.
2. Dial 9 (or any other number used to accessan outside line).
3. Dial 911.
Before using this feature, you must assign a COS code for your
phone.
The following instructions explain how to assign the code as
well as dial it before placing a call,
3. Placing Outside Calls
1
Using Speed Dialing
.
Using Speed Dialing
6. Using Additional
Using Personal Speed Dialing (PSD)
The DBS provides a variety of featuresyou can use in your
daily work.
You can assign PSD (personal spsed dial) numbers to the onetouch keys on your phone. All systems provide at least ten
PSDs numbered 90 to 99. Some systems optionally allow up to
40 -PSDsnumbered 900 to 939.
This chapter covers the following topics:
I Page I
Each one-touch key correspondsto one of the personal speed
dial codes. For example:
One-touchkey.. i
1 Usina Station Lockout
I
1 Using Your Calling Privileges at Another Phone 1
Switching Between Pulse and Tone Calling
1
Making Conference Calls
Using a Headset
Controlling internal Dial Tone
Cprrespondsto personal
speeddial code.. .
#l
#2
#3
Features
90 or 900
91 or 901
92 or 902
Controlling Background Music
Using the Reminder Alarm
Using Caller ID
Assigning PSD Numbers to One-Touch Keys
1. Pick up the handsetor press ON/OFF.
2. PressPROG.
3. Pressthe desired one-touch key.
4. Dial the phone number (no more than 16 characters).
Note: You can insert the following charactersinto the
number:
”
.
I
I
1
50
50
52
52
53
53
54
54
55
I
Using Speed Dialin!
4. Press CONE
-
5. Press AUTO twice.
6. Enter the voice mail extension number and any special
numbers that arerequired by the voice mail.
For example, if the voice pail number is 500 and the voice
mail requires an asterisk (*) at the end of the number, enter
the following digits:
ON/OFF PROG FF key CONF AUTO AUTO 500 *
Note: The length of the voice mail number and the special
codes cannot exceedsix digits. If more than six digits are
required, assign the numbers to a personal or system speed
dial number, then store the speeddial number rather than
your password under the voice mail key. (See “Using Speed
Dialing” on page 16.)
7. Press HOLD.
To insert a.. .
Pause
Flash
Hyphen (-)
(Appears when the number is
dialed or checked, but not
during programming.)
*
Press . . .
REDIAL
FLASH
FF6 (flexible function key 6)
*
5. Press HOLD.
Using a Voice Mail Transfer Key
6. Replace the handsetor pressON/OFF.
1. When a call arrives, answer it then press the VM/TRF key.
The system automatically puts the incoming call on hold.
2, When the caller askedto be transferredto a voice mailbox,
press the desired DSS/BLF key or dial the extension number.
3. Press RELEASE, ON/OFF, or PROG to complete the
transfer to the voice mailbox.
Dialing a PSD Number
1. Pick up the handsetor press ON/OFF.
2. If necessary,accessan outside line.
3. Fess the desired one-touch key.
Checking PSD Numbers
1. Pick up the handsetor press ON/OFF.
2. Press CONF.
3. Press the desired one-touchkey.
The PSD number appearson the display.
4. Replace the handsetor press ON/OFF.
F; Cnmm~tnicatina
Within
Your Offlce
3. Placing Outside Calls
Using
Speed
Assigning
Dialing
Using
Names fo PSD Numbers
One-Touch
Voice
Mail Transfer
5. Press AUTO.
6. Enter the voice mail extension number and a password (if
necessary.) If you are accessinga Panasonic Voice Mail,
include a # at the end.
PSD names are displayed when you dial the PSD number.
1. Pick yp the handsetor press ON/OFF.
‘
2. PressPROG.
For example, if your voice mail number is 500 and you are
not using a password, you would make the following entry:
3. .-Dial #I.
ON/OFF PROG FF key CONF AUTO 500 #
4.-Press AUTO.
Note: The length of the voice mail number, including the
voice mail extension number, password, and # cannot exceed
six digits. If more than six digits are required, assign the
password to a personal or system speeddial number, then
store the speeddial number rather than your password under
the voice mail key. (See “Using SpeedDialing” on page 16.)
5. Dial a PSD code (90-99, or 900-939).
Nule: PSD codes correspondto one-touch keys. Code 90 (or
900) = key 1, code 91 (or 901) = key 2, etc. For example, to
assign a name to the PSD number on one-touch key 1, use
PSD code 90 (or 90 1).
7. Press HOLD.
6. Press AUTO once to clear each characterin the default name.
Using a Voice Mail Key
7. Enter the first characterof the name. Use the information in
Table 3 on page 19 as a guide.
1. When the VM key flashes, press it to connect to your
mail box.
Note: To enter numbers into name, press CONE To resume
entering letters, press CONF again.
Using One-Touch
8. Press FLASH.
9. Repeat steps7-8 for each characterin the name until the
entire name is entered.
Voice Mail Transfer
Note: This featurerequires system programming or a specific
DBS configuration, and may not be available. For infonnauon,
seeyour system administrator or DBS dealer.
10. When the name is complete, press FLASII.
The One-Touch Voice Mail Trausfer key allows you to quickly
transfer callers directly into voice mail.
11. Press HOLD.
Note:To enter more names, repeat steps4- 10.
Assigning
a Voice Mail Transfer Key
1. Pick up the handsetor press ON/OFF.
+
n
2. PressPROG.
3. Pressthe FF key you want to assign.
Using Speed Dialing
Breaking lntd an Outside Call
.
Breaking
Into an Outside
Call
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
seeyour system administrator pr DBS dealer.
This feature allows you to interrupt a busy extension.
Table 3.
Speed dial alphabet entry
This
This
Press this
many
Press this
many
times:
To enter:
key:
times:
To enter:
key:
4
2
1
a
2
A
:.::.:,
,.:...::::::::.:.:.:::::::’
..:.:.:::::+.:
:.. . : .+::::::::,,,,,..:.:.
..,iiliil$fi;:,::;,
,,;,~~x::;:,$
..:~[6’;;:>.;;
:.:,c
i:i;i$.,.
,::,.
:;,;li’::;;,
.:y:::::::>:::
., “’ ,,._
y<:::&;
,:,:,:.
,..,.+:::.;.:>
.:,:,:,:.
..$::$$g.:
+:;: .‘.‘.“.‘.‘.
;g:i:::.::
:‘I”.:..’:‘%‘.’
~,~:.:.:. ..._.,.,
;, .‘.:...~:.:.:.:.:,.
:.:.:.>:.:
.,.,.........,.
:...:..c.:.
..,.....,::j;;..:x$$...
:.:.:;y::::::j::
................. ::i::;B;‘;;;:.:i:;:
6
2
3
C
2
.J. Pick up the handsetor press ON/OFF.
2. Dial the extension number.
3. When you hear the busy tone, press 4.
Note: In order to break into a busy extension, you must be in
the same paging group as the extension.
Using One-Touch
Voice Mail Access
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
seeyour system administrator or DBS dealer.
The One-Touch Voice Mail key can be used to provide onetouch accessto your voice mailbox. In addition, it also
provides a flashing red light anytime you have voice mail
messages.
Once the key is assigned,you will notice that the key flashes
when you have a voice message. To dial voice mail, simply
pressthe key.
Assigning
a Voice Mail Key
1. Pick up the handset or press ON/OFF.
2. PressPROG.
3. Pressthe FF key you want to assign.
4. Press CONF.
3. Placing Outside Calls
11
Announcing to Busy Extension
Using Speed Dialing
.
Using System Speed Dialing (SSD)
Nutes:
Up to 90 SSD (system speeddial) numbers cau be assigned
from the operator’s phone. These SSD numbers are assignedto
codes 00-89. Some systems allow up to 200 SSD numbers.
These SSD numbers are assignedto codes 000-199. System
speeddial numbers are available to everyone.
Diaiing an SSD Number
.
Your original conversation is not interrupted by sending
text message.
.
Text messagescan only be sent to callers within your
facility.
l
1. Pick up the handsetor press ON/OFF.
2. If necessary,accessan outside line.
l
3. Press AUTO.
1. Press the Talkback* key.
Checking SSD Numbers
2. Speak with the announcingparty.
1. Pick up the handset or press ON/OFF.
3. Press the Talkback* key to return to the original call.
2. Press CONF.
* The Talkback key is an FF key that has beenassignedto the
Talkback function. The Talkback function is typically used il
situations where the extension user must handle more than
one call, The Talkback key must be set up by the system
administrator or dealer.
3. PressAUTO.
4. Dial the SSD code (00-89 or 000-199).
The SSD number appearson the display.
Transferring Calls with an Announcement
Chaining Speed Dial Numbers
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information
seeyour system administrator or DBS dealer.
You can chain together up to five SSD or PSD numbers to
handle phone numbers longer than 16 characters.
Note: Before chaining, enter the parts of the phone number into
one-touch keys or speeddial codes. For example, program the
first part into one-touch key #l, the second part into one-touch
key #2, etc.
1. Pick up the handsetor press ON/OFF.
Text messagescan be changedby your DBS
administrator or dealer.
To Speak to the Announcing Party
4. Dial the SSD code (00-89 or 000- 199).
Complete the following steps to chain speeddial numbers:
The caller must have a display phone to receive the text
message.
1. Press HOLD.
2. Dial the extension number.
3. When you hear a busy tone, press 5.
I
4. When you are connectedto the called party, pressON/OF1
F&dialing Outside Numbers
Announcing to Busy Extensions
.
Announcing
to Busy Extensions
2. If necessary,accessan outside line.
Note: This feature requires system programming or a specific
DBS configuration, andmay not be available. For information,
seeyour system administrator or DBS dealer.
This feature allows you to make an announcementto a busy
extension. The announcementis only heardby the called party,
not by the other party he or she is talking to.
3. Do one of the following:
if...
You are using a PSD number
a. Press AUTO.
Making an Announcement
1. Pick up the handsetor press ON/OFF.
You are using a SSD number
2. Dial the extension number.
4. Make your announcement.
Your voice is heard on the extension, not on the outside line.
an Announcement
To answer an announcement,you may use the Talkback key to
speakto the announcing party or you may send a text message.
To Answer with Text
1. While remaining on the line with the original party, press
CONF.
2. Dial the digits 1 to 5 to send a text reply to the party that has
just called.
Dialed Digit
b. Dial the cde for the frrst
part of the number.
a, Press AUTO.
b. Dial the code for the first
part of the number.
3. Press5 if you hear the busy tone.
Answering
Then . . .
Pressthe one-touch key for
the first part of the number.
or
Text Message
1
Take A Message
2
Please Hold
3
Will Call Back
4
Transfer
5
Unavailable
SaTIt-* -.-
4. Use the one-touchkeys or speeddial codes to dial the
remaining parts of the phone number until it is completed.
Redialing
Outside
Numbers
Redialing
1. Pick up the handsetor press ONlUFF.
2. Access an outside line.
3. Press REDIAL.
The phone dials the last outside number dialed.
Auto-Redial
Some systems allow the last number dialed (either outside or
inside call) to be redialed simply by pressing the REDIAL key.
1. When your phone is idle or receiving dial lone, press
REDIAL.
v eN*,r
nfflpo
3. Placing Outside Calls
21
Using Absence Messages
Redialina Outside Numbers
Auto-Repeat
Using Absence
Dialing
With some systems, if the outside number dialed is busy,
pressing the HEDIAL key will repeatedly redial the number
until answeredor the number of retries reachesa set limit.
1. After receiving busy tone when dialing an outside number,
_ press the REDIAL key.
To cancel Aufo-Repeat
Dialing
Assigning
Messages
the Absence Message
Absence messagesappearon the display of any internal caller
who calls your extension.
1. Pick up the handsetor press ON/OFF.
2. Dial 71.
1. Replace the handsetor press ON/OFF.
3. Dial the messagenumber (O-9).
4. Dial the date or time of your return, using MM/DD or
HH/MM (24-hour) format.
Saving and Redialing a Number
You can save au outside number for redialing. A saved number
can be redialed even if it is not the last number dialed.
Saving a Number
1. Dial the desired phone number.
5. Press ON/OFF.
Note: five absencemessages(O-4)are supplied with the DBS.
Your system administrator or dealer can set up five more
customized messages(5-9). The messagessupplied with the
system are:
Number
0
1
2
3
4
2. PressAUTO twice.
3. Press*.
4. Replace the handset or press ON/OFF.
Redialing a Saved Number
1. Access an outside line.
Message
lu Meeting
At Lunch
Out of Office
Vacation
Auother Office
Cancelling the Absence Message
2. PressAUTO.
1. Pick up the handsetor press ON/OFF.
3. Press *.
2. Dial 71.
3. Press ON/OFF.
-.
*
-
.
*
1-
A-l-
Fi Cnmmunicatlna
When Your Office
L
Using Do-Not-Disturb
Responding
‘.
to Message Waiting Requests
The MSGE indicator flashes when you have a message
waiting.
1. Pick up the handsetor press ON/OFF.
2. Press AUTO.
for an Outside
Line
If all outside lhles are busy, you cau have the DBS notify you
when an outside line is available.
Having an Open Line Call You Back
1. Pick up the handsetor press ON/OFF.
.3. Do one of the following:
If..;
You want to answer the messagewaiting request
You want to cance1die messagewaiting request
Waiting
Waiting for an Outsida Line
2. Attempt to accessan outside line.
Then. . .
Press REI.JIAL.
Press FLASH.
Scrolling Through Messages
1. Pick up the handsetor press ON/OFF.
3. When you hear the busy tone, press 2.
4. Press ON/OFF again.
When the outside line is available, your phone rings and the
FF key for the outside line flashes.
5. Pick up the handsetor press ON/OFF.
6. Dial the phone number.
2. Press CONF twice to view the next message.
3. Press# to scroll through messages.
4. Press ON/OFF.
Using Do-Not-Disturb
Use DND (Do-Not-Disturb) to temporarily stop calls from
coming to your extension.
1. Pick up the handset or press ON/OFF.
2. Dial 73.
If DND is on, this step turns it off. If DND is off, this step
turns it on.
Using Account
Codes
Account Codescan be usedin different ways, dependiug on
how your system is set up. The following table describesthe
type of account codesthat may be available for your extension,
This table also itlcludes examples of how the different types ol
account codes can be used.
Seeyour system administrator or DBS dealer for the account
code capabilities assignedto your extension.
3. Press ON/OFF.
3. Placing Outside Calls
Using Message Waiting
Using Account Codes
.
lbble 4.
Account
Description
CodeType
Voluntary
Unverified
._.L
Forced
Unverified
Forced
Verified
Using Camp-on
DBS accoun: code usage
Account codes of up to 10
digits can be used onaavolunvarybasis.
Account codescan be
assignedbefore or during outgoing calls or during incoming calls.
Account codes of up to 10
digits must be entered before
dialing an outgoing call.
Note: When using Forced
Unverified Account Codes.
Voluntary Unverified
Account Codes can be
enteredduring incoming
calls.
Preassignedaccount codes of
up to 4 digits must be entered
b$ore dialing an outgoing
.
Forced Verified Account
codes are also associatedwith
extension dialing privileges.
For example, the Forced Verified Account Code “1111”
could be associatedwill1 calling privileges that allow longdistance and international
calls.
Note: When using Forced
Unverified Account Codes.
Voluntary Unverified
Account Codes can be
enteredduring incoming
calls.
Uses
Note: This feature requires system programming or a specific
To voluntarily
assign account
information for specific calls.
The camp-on feature alerts you when a busy extension is free.
DBS configuration, and may not be available. For information,
seeyour system administrator or DBS dealer.
1. Pick up the handsetor press ON/OFF.
2. Dial Ule extension number.
3. When you hear a busy tone, press 3.
To assign
mandatory account
information for specific calls.
4. When you hear a ringing tone, replace the handsetor press
ON/OFF.
Your extension rings when the busy extension becomesfree.
Using Message
Waiting
This feature allows you to leave auolher extension a message
requesting a return call.
To assign
mandatory account
informalion for specific calls.
Sending a Message Waiting Request
1. Pick up the handsetor press ON/OFF.
To use your extension’s calling privileges from another
extension.
2. Dial the extension number.
3. Press 2.
4. Press ON/OFF.
Note: If you do not hear a dial tone after dialing 2, the message
cannot be accepted. No more thau four messagescan be sent to
an extension.
_
5. Communicatina Within Your Office
41
Using Call Waiting
Answering
Using Account Codes
Call Waiting
using Voluntary Unverified Account Codes
1. Do one of the following:
I
You can enter an unverified account code before making a call
or during a call.
IF...
YOUwant to answer the call
You want to reply with a text
message
The current call is put on
hold.
Press CONF.
You want to reply with a text
message
Note: Text messagesare
only available to internal display phones.
An
3. Press#.
5. Press#.
Then.. .
Pressthe Talkback* key to
toggle between the two calls.
Finish the second call and
terminate it. You ate
returned to the original call.
Dial one of the following
digits:
1 = Take A Message
2 = Please Hold
3 = Will Call Back
4 = Transfer
5 = Unavailable
Notes:
6. If assignhlg the code before the call, accessan outside line
and dial the desirednumber.
Using Forced Unverified Account Codes
If your system is set up to use Forced Unverified Account
Codes, you must enter an account code before dialing an
outside number.
1. Pick up the handsetor press ON/OFF.
2. Press AUTO.
3. Press#.
4. Dial the account code.
5. Press#.
.
* The Talkback key is an FF key that has been assigned
to the Talkback function. The Talkback function is
typically usedin situations where the extension user must
handle more than one call.
.
If a Talkback key is not set up, you must end the call in
progressbefore answering the waiting call.
l
2. Press AUTO.
4. Dial the accountcode.
2. Do one of the following:
If...
You answeredand want to
handle both calls at once
You answeredand want to
handle the calls separately
1. Pick up the handsetor pressON/OFF (unlessyou are already
on a call).
6. Access au outside line and dial the desired number.
original conversation is not interrupted by sending a
text message.
Your
r; ~nmmldcatinn
Wlthm
Your Offs
3. Placing Outside Calls
25
Using Call Waitin
Using Account Codes
.
Using Forced Verified Account Codes
If your system is set up to use Forced Verified Account Codes,
you must enter a valid account code before dialing an outside
number.
1. Pick up the handset or pregsON/OFF.
.e__2. Dial #Ill.
3. Dial your account code.
Using Call Waiting
Call waiting allows you to send a tone and an optional text
messageto a busy extension.
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information
seeyour system administrator or DBS dealer.
Setting Up Call Waiting
4. Press #.
1. Pick up the handsetor press ON/OFF.
5. Access an outside line and dial the phone number.
2. Dial the extension number.
Assigning
Unverified Codes to PSD Numbers
You can store Unverified Account Codesunder Personal Speed
Dial Numbers. However, you can only use the PSD number to
dial an accountcode before a call. You canndt use the PSD to
dial an account code during a call.
I. Pick up the handsetor press ON/OFF.
3. When you hear a busy tone, press 3.
4. If you want to send a text messagewith call waiting
(optional), press one of the following:
l
l
2. PressPROG.
l
3. Press a one-touch key.
l
4. Dial #7.
5. Dial the account code.
6. Press #.
7. Press HOLD:
8. Replace the handset or press ON/OFF.
l
,
5 = Visitor Here
6 = Need Help
7 = Important
8 = Urgent
9 = Emergency.
5. To wait for the called extension to answer, remain on the
phone. To “camp-on” to the extension, hang up. Whenthe
extension becomes free, it will automatically call your
number.
Notes:
.
If call waiting is accepted,the busy tone changesto a
ringing tone.
.
You carmot send a call waiting messageto at1extension
that has an Absence Messageor Do-Not-Disturb
registered.
6 fhmmtmicatinn
Within Your Office
:
Using Call Forwarding
:
Usina Account Codes
.
To forward . . .
All calls
.
Dial . . .
720
Calls when your
phone is busy or does
not answer
Calls when your
phone is busy
Calls to an outside line
Note: To forward to an
outside number, you
must first assign the
outside number
(including a trunk
accesscode, such as 9
or 8 l-86) to a person11
or system speeddial.
721
Then.. .
Dial the extension number
that you want to forward to.
Dial the extension number
that you want to forward to.
Dial the extension number
that you want to forward to.
723
Press AUTO and dial the
appropriatespeeddial
or
number.
720,721,
722, or 7242 Note: When forwarding
with 723, you can only
forward internal calls to an
outside number. You cannot
forward outside calls to an
outside number.
Dial the extension number
Calls when your
724
phone does not answer
that you want to forward to.
Using a PSD Number to Dial an Account Code
1. Pick up the handsetor press ON/OFF.
2. Press the one-touch
.
key in which the account code is stored.
3. Access an outside line and dial the phone number.
722
1
* Some systems will . not. allow. “9” trunk access code with call forwarding
when least cost routing iS actrve.
2* Some systems only allow the use of 723 to call forward outside. Other systems call forward outside for all types in&ding 720 (All), 721 (Busy/Don’t
Answer), 722 (Busy), and 724 (Don’t Answer). Check with your dealer for
more information on your system.
3. Replace the handsetor press ON/OFF.
Cancelling
CalI Forwarding
1. Pick up the handsetor press ON/OFF.
2. Dial 72.
3. Replace the handsetor press ON/OFF.
3. Placing Outside Calls
27
Using Account Codes
Usim
Call Forwardha
4. Do one of the followhlg:
Then . .
If...
,
You want to end the ^page
You want to get a response
from someone answering the
page at an extension
Answering
Replace the handset.
Do not hang up; wait for the
pagedparty to answer.
a Page
1. Pick up the handsetor press ON/OFF.
2. Dial 77 tid speakto the paging party.
Using Call Forwarding
The calls you specify Canbe automatically forwarded to
anothernumber when you are not at your phone.
Setting Up Call Forwarding
1. Pick up the handsetor press ON/OFF.
2. Dial one of the following combinations:
5 . Communlcatlng Within Your OflIce
37
Calling
Other Extensions
4. Answering
Making Internal Calls
1. Pick up the handset or press ON/OFF.
Calls can reach your digital phone from several different
sources,and can be handled in a variety of ways.
2. Dial the desired extension, or dial 0 for the operator.
Switching
Between Tone and Voice Calling
Voice calling causescalls to be cohnectedimmediately, without
making the receiving extension ring. Tone calling sends
ringing to the called extension.
During a call, press 1 to switch between tone and voice.
Paging
Calls
,
This chapter covers the following topics:
Topic
Picking Up Calls
Holding Calls
Using Call Park
Transferring Calls
Page
30
31
32
33
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
seeyour system administrator or DBS dealer.
Calling Paging Groups 00-07
The DBS allows extensions to be grouped into paging groups.
When you issue a page, you can specify the paging group, so
that your announcementis heard only on the phones that are
members of that group. Paging groups often include people
whose work is related.
1. Pick up the handset or press ON/OFF.
2. Dial # and the page group number (00-07).
3. Make your announcement.
36.
5. Communicating Within Your Office
4 . Answering Calls
2?
Picking
Up Calls-
5. Communicating
Office
To answer various types of calls, use the following procedures.
1. Pick up the handsetor press ON/OFF.
2. Do one of the following:
To answer.. .
A call ringing at
‘someone else’s phone
An extension in your
paging group*
Within
The DBS provides a variety of featuresfor handling calls
within your office.
,
Do Chefollowing . . .
Pressthe flashingFF key.
This chapter covers the followirig topics:
Dial 70.
Note: Calls are answeredin the following priority order:
Page call
Internal call
Outside line.
a. Dial 79.
b. Dial the number of the ringing
extension.
a. Pick up the handsetor press ON/
OFF.
b. Dial 78.
l
l
l
An extension outside
your paging group*
After-hours calls ringing over a paging
,speakeror nigl$
answer device
* The DBS allows extensionsto be grouped into paging groups.
‘Whenyou issue a page, you can specify the paging group, so
that your announcementis heard only on the phonesthat are
members of that group, Paging groups often include people
whose work is related. (See “Paging” on page 36.)
# Some offices have after-hours calls ring on a central bell
(often called a “universal night answer” device) or over a
paging system using an external speaker. Dialing “78” allows
you to answer these after-hours calls.
30
4. Answering Calls
Your
.
5. Communicating Within Your Office
?
Holdinn Calls
Transferring Calls
Unscreened
Holding
Transfers
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
seeyour system administrator or DBS dealer.
In an unscreenedtransfer, you do not announcethe call to the
personreceiving the transfer. The call simply rings at the
phone to which it is transferred.
..
1. During a call, press HOLD.
2. Dial the extension number to which the call will be
transferred.
3. Do one of the following (ask your dealer or system
administrator which is appropriate):
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l
Putting a Call on Hold
PressHOLD during a call.
If the call is on an outside line, retrieve the call by pressing the
appropriate line key. (The line key will be flashing green.)
If the call is an extension, retrieve it by presshrg HOLD a
second time.
Answering
Two Calls
1. Press HOLD to put the fist call on hold.
2. Press the green flashing FF key for the secondcall.
Replace the handsetor press ON/OFF, or
3. PressHOLD to put the secondcall on hold.
Press PROG and then replace the handsetor press
ON/OFF.
4. Press the green flashirlg FF key to return to the first call.
Notes:
l
l
34
Calls
4. Answering Calls
If you do not pick up a held call in a certain period of
time, you wilt hear a tone hrdicating that the call is still
waiung.
The EXT indicator flashes when you hold an internal call
or an outside line that is not assignedto an FP key.
4 . Answering Calls
31
Transferring Call!
&~-ICI Call Park
Using Call Park’
Picking Ui Calls Parked by an Extension
Use Call Park to.send a call to someoneyou cannot locate. You
can park the call and page the intended recipient of the call.
Then the intended recipient can pick up the call.
Note that operatorspark call; somewhat differently than other
extensions. OperatorsCanpark calls on any of 10 “park
.-‘-numbers.” With extensions,called are parked on the user’s
extension number.
Note: If a parked call is not answeredwi$in a certain time, the
call returns to the extension that parked it.
Parking Calls from an Operator Phone
1. PressHOLD during an outside call.
2. Dial 75.
1. Pick up the handset or press ON/OFF.
2. Dial 76.
3. Dial the extension number of Ule person that parked the call.
Transferring
Calls
Note: If a transferredcall is not ausweredwithin a specified
time, the call rings again at the extension that transferredit.
Screened Transfers
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information
seeyour system administrator or DBS dealer.
4. Replace the handset or press ON/OFF.
In a screenedtransfer,you announcethe call before transferring
it. This allows you to give the recipient information about the
call.
5. If necessary,page the intended recipient of the call.
1. During a call, pressHOLD.
3. Dial the system park number (00-09).
Picking Up Calls Parked by the Operator
1, Pick up the handset or press ON/OFF.
2. Dial the extension nutiber to which the call will be
transferred.
3. When the recipient answers; amiounce the call.
2. Dial 76.
3. Dial the appropriate system park number (00-09).
Parking Calls from an Extension
4. Do one of the following (ask your dealer or system
administrator which is appropriate):
l
1. Press HOLD during an outside call.
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2. Dial 75.
Replace the handsetor pressON/OFF
PressPROG and theu replace the handsetor press
ON/OFF.
3. Replace the handset or press ON/OFF.
QQ
4. Answerina Calls
4 . Answering Calls
z
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