Your XFINITY® user GuIde



user GuIde

Get started with your new XFINITY TV service.

The Voice

available with XFINITY On Demand

The Blacklist

available at


available at

Your Journey With



starts Now

Welcome to XFINITY. We’ve created this guide to help you set up your devices and explore the special features that help you enjoy your movies, shows and more. Discover all that XFINITY can do for you.

Table of Contents




10 TV Reception Information

11 The Comcast Customer Guarantee

12 Account Information and Support

To stay plugged in to the latest, like us on .

For additional questions, we’re always just a click away at


Services and features vary based upon service level.


It’s Never Been easier to

Manage Your Account

Manage all of your XFINITY services anytime, anywhere, from any device.

Set Up Your Account

Visit to set up your account, create a user profile and manage your settings. With your Comcast ID you can:

• Download and use XFINITY apps.

• View and pay your bill online.

• Sign up for Auto Pay so you never miss a payment.

• Register for Ecobill


to save time.

Access your account on any mobile device.

Download the

XFINITY My Account app

from iTunes or Google Play to pay your bill, manage appointments, check for outages and more.

Get Text & Email Alerts

Sign up at for helpful service alerts delivered via text message or email. Once registered, text any of these commands to 266278 and we’ll text you right back.

LOC: Provides address of closest service center

BAL: Provides your latest balance information

OUT: Tells you if you are currently in a service outage

NOAPPT: Cancel a scheduled service call

STOP: Unsubscribe from Comcast text alerts

HELP: Get additional service information

COMMAND: See a list of available features

XFINITY My Account app is available from iTunes and Google Play. Standard data charges apply to text/email alerts, app download and usage. Check with your carrier.


Meet Your New remote

All On

Turn your TV and set-top box on or off at the same time.


Access your

DVR recordings and features.


With DVR service, you can jump back 15 seconds in a program.


Block a channel or program.


Leave the guide screen to get back to a show.


Set up and view favorite channels.

Need help?

Just press     on your remote or visit to learn more.

Services and features vary based on service level and equipment. An additional monthly fee applies to DVR service.

Your remote control may vary slightly from the one pictured here, but the basic functions should remain the same.

Some features may not be available in all areas. For a complete list of Comcast remotes go to remotes for more details. Only DVR set-top boxes can pause or rewind live TV.




On Demand

Explore the huge collection of


™ movies, shows and more.


Schedule a show or series to record.


Moves you up or down in menus or forward or backward while watching a show.


Choose a show or movie from the Guide or

XFINITY On Demand.


Return to the previous channel or guide screen.


Learn more about program.

Your on-screen Guide

See what TV shows and movies are scheduled up to two weeks out.


Need to see what’s on? Press the TV Listings grid with the times.

on your remote control. Navigate through

buttons to see different channels and

• TV Listings are color coded to help you scan for your favorite programs.

• While you’re watching TV, press to access a mini-guide.


Press once for a Quick Menu of shortcuts and twice for a full Main

Menu with all available options.

• Explore all the features of your on-screen guide such as search tools,

Parental Controls and more.

• Use the options.

buttons on your remote to navigate through menu



TV 5

XFINITY on demand

Enjoy the best selection of current TV shows, hit movies and kids’ programming with XFINITY On Demand.

• Get thousands of TV and movie choices available instantly, included with your service at no additional cost.

• New movies are released every Tuesday and are available a month before they arrive at Netflix


or Redbox.


• Add to your movie collection! Purchase TV shows and movies to own on your TV or online. Just go to XFINITY On Demand on your TV and select Movies then Movies to Own. To make a purchase online, visit and sign in with your Comcast ID.

Just press on your remote control or go to Channel 1 to start browsing through the vast library of programs.

Download the XFINITY TV Go app from iTunes or

Google Play or visit

to watch your favorites on your mobile devices.

The Blacklist

available with XFINITY On Demand

Cutthroat Kitchen

available on XFINITY TV Go app


programming requires subscription to TV service package with XFINITY On Demand programming. XFINITY On Demand selections subject to charge indicated at time of purchase.




Your dVr service

Watch what you want, when you want, and never miss your favorite programs.

Schedule Your DVR

Schedule your DVR to record a favorite series automatically or record a great movie or event, then watch it when you want.

1. Press on your remote control while watching TV to record a show.

Or, while viewing TV Listings in the Guide, highlight the program you wish to record and press .

2. Press recorded.

and select My Recordings to watch programs you’ve

3. Select a program to play.

• You can schedule DVR recordings online! Go to or download the XFINITY apps to your tablet or smartphone and sign in. Check the TV Listings, then set your DVR to record your choices, including currently airing programs.

Did You Know?

• You can record a series by pressing twice while viewing TV Listings and selecting Series Recording.

allow you to skip ahead or back in 5-minute intervals when watching a DVR recording.



TV 7

Parental Controls

Parental Controls let you set the rules when it comes to what your family can watch.

1. Press twice on your remote control and select Parental Control from the Main Menu.

2. While watching TV, press , select the Lock icon or press and follow the on-screen directions.

• You can also set up controls for by visiting .

• For more information, go to .




our Favorite Apps

Get the most out of your XFINITY


services with a variety of great apps for your mobile devices.

XFINITY TV Go — Take your entertainment with you, anywhere you go. Watch thousands of XFINITY On Demand

TV shows and movies on your tablet or smartphone, plus stream over 50 of your favorite networks live. You can even download TV shows and movies to your device and watch them when you’re offline from SHOWTIME,









with your Premium subscription.

XFINITY My Account — Pay your bill, manage your appointments and check your connection status right from your mobile device.

XFINITY TV Remote app — Use your smartphone or tablet as a remote control. Change channels, browse XFINITY On Demand

and TV Listings and even schedule your DVR when you’re away from home.

Download from the iTunes store or Google Play.

Available from iTunes, Google Play and Amazon. Programming and services vary based on service level. Standard data charges apply. Check with your carrier. XFINITY On Demand selections subject to charge indicated at time of purchase. Standard data charges apply to app download and usage. Check with your carrier. NBCU celebrity endorsement not implied. All networks are divisions of NBCUniversal. © NBCUniversal Media, LLC. All Rights



TV reception Information

The cable we have installed in your home is safe and reliable for carrying cable TV signals. Here are a few tips to keep it that way:

1. During severe electrical storms, you should unplug your TV set and set-top box to avoid damage.

2. Make sure the electrical cord is not worn or damaged.

3. Do not attempt to open or otherwise tamper with your set-top box.

4. If someone other than Comcast installs the inside wiring in your home, make sure it complies with applicable governmental regulations and does not interfere with the normal operations of the cable system and other communication systems.


The Comcast

Customer Guarantee

The Comcast Customer Guarantee

is our promise that we will always provide a superior customer experience. We will make the following guarantees to our customers:

• We will give you a 30-day money-back guarantee on our video, voice and high-speed Internet services.

• We will offer two-hour appointment windows.

• We will always be on time within your appointment window or we’ll give you a $20 account credit or a free premium channel for three months.*

• We will resolve routine issues in one visit or give you a $20 account credit or a free premium channel for three months.*

• We will treat you and your home with courtesy and respect.

• We’re here for you, 24 hours a day, 7 days a week, to answer questions at your convenience.

• We will offer easy-to-understand packages and provide you with a clear bill.

• We will continually offer the best and most video choices.

*$25 credit provided in Comcast systems in Illinois.

Learn more about the

Comcast Customer Guarantee at:


© 2015 Comcast. All rights reserved.

GuArANTee 11

Quick reference

Account Information

Visit 24/7 to set up your account, create a user profile and manage your settings.

Questions about your bill or services?



or visit


Fill in Your Account Information for Quick Reference


Primary username ______________________________

Password ____________________________________________________

Additional username ____________________________

Password ____________________________________________________

Don’t know your Comcast ID?

Retrieve it by visiting .

MO30-25 S26-25 0115

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