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http://www.3com.com/
Part No. DO711
Published June 1998
3Com Megahertz
10/100 LAN+56K*
Modem PC Card
User Guide
3Com Corporation
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5400 Bayfront Plaza
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Santa Clara, California
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95052-8145
Copyright © 1998, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following restricted rights:
For units of the Department of Defense:
Restricted Rights Legend:
Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) for Restricted Rights in Technical Data and Computer Software
Clause at 48 C.F.R. 52.227-7013. 3Com Corporation, 5400 Bayfront Plaza, Santa Clara, California
95052-8145.
For civilian agencies:
Restricted Rights Legend:
Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the Commercial Computer Software—Restricted Rights Clause at
48 C.F.R. 52.227-19 and the limitations set forth in 3Com Corporation’s standard commercial agreement for the software. Unpublished rights reserved under the copyright laws of the United States.
If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.
3Com, Megahertz, Sportster, and U.S. Robotics are registered trademarks and Autolink, x2 1 , the x2 logo, and RapidComm are trademarks of 3Com Corporation or its subsidiaries; PCMCIA and PC Card are trademarks of the Personal Computer Memory Card International Association; Windows and
Microsoft are trademarks of Microsoft Corporation. This product is licensed under one or more of the following U.S. patents: RE 34,034; 4,972,457; 5,127,041; 5,249,218; 5,353,334; 5,367,563. All other product names used in this manual may be trademarks of their respective companies.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
1.x2 modems are capable of receiving at up to 56 Kbps and sending at up to 31.2 Kbps.
Due to FCC regulations, receiving speeds are limited to 53 Kbps. Actual speeds may vary.
Requires compatible phone line and server equipment. Complies with both the V.90 56K standard and x2 technology protocol. Standard officially determined in February 1998; ratification expected in September 1998. See http://www.3com.com/56K for details.
C
ONTENTS
I
Installation and Setup Overview 3
I
C
C
Before Inserting the LAN+Modem Card 5
Identifying the LAN+Modem Card Ports 6
Inserting the LAN+Modem Card 7
Connecting to a Telephone Line 9
Disconnecting and Removing the LAN+Modem Card 10
Removing the LAN+Modem Card 12
I
W
95
Testing the Modem After Installation 17
For Additional On-Line Information 18
I
W
NT 4.0
For Additional On-Line Information 22
I
W
W
Running Setup to Install Microsoft Network Clients 24
For Additional On-Line Information 26
I
W
3.1
Running AutoLink to Install Novell Netware Clients 29
For Additional On-Line Information 30
I
DOS
About Point Enablers and Card Services 31
Avoiding Memory Manager Conflicts 32
Running the Point Enabler Under DOS 33
Using Autolink to Install the Point Enabler 34
U
M
Setting Up Your Communications Software 36
Setup for Communications Applications 37
Making a Call with HyperTerminal 37
Making Calls from a Hotel or Business PBX 38
Automatic Credit Card Dialing 39
Redialing the Last Dialed Number 39
Dialing Stored Phone Numbers 39
Telephone Answering Device (TAD) Support 40
Sending and Receiving Faxes 42
D
T
Card Diagnostics Programs 46
Setup Problems in Windows 95 50
PCMCIA Controller Verification 52
Removing and Reinstalling LAN+Modem Card 52
When to Remove the Card Software 53
Windows 3.1x Troubleshooting 56
LAN Problems with NDIS2 Drivers 57
LAN Problems With ODI Drivers 58
LAN Driver Placement in AUTOEXEC.BAT 59
Basic Modem Troubleshooting 60
S
T
S
3Com Bulletin Board Service 66
3ComFacts Automated Fax Service 66
Support from Your Network Supplier 66
Returning Products for Repair 69
3C
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FCC C
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FCC D
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3C
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U
S
L
A
1
I
NTRODUCTION
The 3Com
®
Megahertz 10/100 LAN+56K Modem PC Card
(called the LAN+Modem card in this guide) links your notebook computer to a Fast Ethernet or Ethernet network and provides a high-speed modem connection to a telephone line.
The LAN+Modem card (Figure 1) complies with Personal
Computer Memory Card International Association
(PCMCIA) Release 2.0 and 2.1 Type II, Type III, Type IV, or
JEIDA slots for PC cards.
Figure 1
10/100 LAN+56K Modem PC C ard
The LAN+Modem card is a dual-function device. It supports the multifunction extensions to the 1994 PC Card standard by allowing simultaneous LAN and modem connections.
Windows 95
®
and Windows NT
®
both support this multifunction specification.
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NTRODUCTION
Features of the LAN+Modem card include:
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Parallel Tasking
®
architecture for high throughput.
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Simultaneous LAN and modem connections when installed under Windows 95 and Windows NT.
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Support for both 10BASE-T (Ethernet) and 100BASE-TX
(Fast Ethernet) standards.
56 Kbps modem using v.90 technology. 16-bit modem architecture and serial-port interface capable of up to
53 Kbps for superior modem throughput. Simultaneous compatibility between V.90 and x2 technology.
V.90 modems are capable of receiving at up to 56 Kbps and sending at up to 31.2 Kbps. Due to FCC regulations, receiving speeds are limited to 53 Kbps. Actual speeds may vary. Requires compatible phone line and server equipment.
Complies with both the V.90 56K standard and x2 technology protocol. Standard officially determined in
February 1998; ratification expected in September 1998.
See http://www.3com.com/56K for details.
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Digital Line Guard ™ , which protects the card circuitry from being damaged by overvoltage from ISDN or digital PBX lines.
Battery power conservation through automatic power management for both the LAN and modem functions.
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Diagnostics programs for Windows 95 and Windows
NT that let you test and configure the card.
Windows 95 Plug-and-Play support.
Support for flash upgrades of modem firmware.
Modem data transmission through cellular telephones using an optional cellular upgrade kit.
Communications and fax software for Windows 95
(included in the package on a separate diskette).
Driver support for Microsoft ® (NDIS2, NDIS3, and
NDIS4) and Novell ® NetWare ® (ODI) networks.
Support for the network management capabilities of
3Com’s Transcend ® PC Link SmartAgent ™ software.
Distributed RMON (dRMON) SmartAgent PC software.
Supported network management applications can retrieve performance data and error statistics from the
LAN+Modem card.
Lifetime warranty.
PC Requirements
3
PC Requirements
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50 Mhz 80486 or faster microprocessor
10MB of disk space for a complete installation, including the optionally installed speakerphone and communications software included with the
LAN+Modem card
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PC Card (PCMCIA) Type II, Type III, or CardBus
PC Card slot
3.5-inch floppy drive
Access to a network port for a network connection
Access to a telephone line for a modem connection
Installation and Setup Overview
The LAN+Modem card installation software performs most of the installation and setup for you. However, before installing the LAN+Modem card, you should know:
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What network operating system you will connect to
What information you need to set up a network connection, for example, protocols used
What modem applications you will run and what setup parameters they require
Ask your network manager or MIS technician for any setup information that you do not already have.
The steps for installing and configuring the LAN+Modem card are:
1 Run Setup to view installation instructions.
Setup runs under Windows 95, Windows NT, Windows 3.x and Windows for Workgroups.
As a precaution, when you are following software installation procedures, use AC rather than battery power.
2 Install the card in your computer.
In some cases, the Setup program will prompt when to
insert the card. See Chapter 2, “Inserting and Connecting the Card,” for installation procedures.
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3 Load the network driver and supply the configuration information that will give you access to your network.
What driver you load depends on your network. Choosing and loading the driver are automatic as part of the Setup procedure. For Windows NT 4.0, Windows 95, Windows 3.x
(including Windows 3.1 and Windows for Workgroups 3.11), and DOS, you must follow the procedures documented in this guide to manually configure the LAN+Modem card.
4 Load and configure the communications software you will use for data and fax transmissions.
Communications software is provided with the
LAN+Modem card. You can also use the modem with resident communications applications such as Terminal and
HyperTerminal.
2
I
NSERTING AND
C
ONNECTING THE
C
ARD
Before Inserting the LAN+Modem Card
1 Examine the contents of your LAN+Modem card kit.
Refer to “Package Contents” in this chapter.
2 Familiarize yourself with the LAN+Modem card.
Locate and identify the LAN and modem ports on the card.
Refer to the section “Identifying the LAN+Modem Card
3 Run Setup.
If your operating system is Windows 95, Windows NT,
Windows 3.x, or Windows for Workgroups 3.x, the Setup installation utility prompts you when it is ready for you to insert the card.
4 Review the driver installation procedures provided for your operating system and network operating system.
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■
For Windows 95 environments, see Chapter 3.
For Windows NT environments, see Chapter 4.
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For Windows for Workgroups, see Chapter 5.
For Windows 3.1x, see Chapter 6.
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ARD
Package Contents
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3Com
®
Megahertz 10/100 LAN+56K Modem PC Card
■
Network cable with a RJ-45 jack for connecting to
10BASE-T or 100BASE-TX twisted-pair segment, plus a
6-foot RJ-45 extension cable
■
■
■
■
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Modem connector with RJ-11 jacks for telephone line connection, plus a 6-foot RJ-11 telephone extension cable
3Com
®
Megahertz 10/100 LAN+56K Modem PC Card
User Guide
3Com
®
Megahertz 10/100 LAN+56K Modem PC Card
Quick Start Guide
Two Installation diskettes
Communications software, including speakerphone software
This software is installed optionally during Setup.
If any of these items are missing, contact your network supplier immediately. For instructions on returning material to 3Com, refer to the Limited Warranty statement at the end of this guide.
Identifying the LAN+Modem Card Ports
The dual-function LAN+Modem card has a LAN port and modem port. Take care to connect each cable to the correct card port.
Figure 2 LAN and Modem Ports
Inserting the LAN+Modem Card
7
When attaching connectors to the LAN+Modem card, insert them with the icon side up. Be sure to attach the connector to the correct port. You cannot damage the card using the wrong port, but it will not operate if the cables are mismatched.
Inserting the LAN+Modem Card
These general instructions apply to most notebook computers. Refer to the manual that accompanied your computer for instructions specific to your computer.
To install the card, slide it into the PC Card slot, as shown in
Figure 2-2. The power to the computer can be on or off.
Without forcing the card, push until it seats firmly.
Figure 3 Inserting the LAN+Modem Card
CAUTION:
Forcing the card into the slot may bend the pins inside the slot. If you don’t know how to insert cards in your computer, refer to the documentation supplied with your computer on using PC Card (PCMCIA) slots.
Do not pull the cable to disconnect the connector from the card. This may damage the card and make it inoperable.
Refer to the section “Disconnecting and Removing the
LAN+Modem Card” on page 10 of this chapter.
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Some operating systems (such as Windows 95) or card and socket services applications detect the card as soon as you insert it, then immediately prompt for the information required to install your network drivers. Experienced users may install the card in this way. However, if you want to install the help, diagnostic, and support utilities provided for the LAN+Modem card, you must run Setup (see
“Running Setup” in Chapter 3).
Connecting to a Network
1 Verify that you have the cable appropriate for the network cable at your site.
2 Attach the network connector at the end of the
network cable to the LAN port (Figure 2) on the
LAN+Modem card.
3 Connect one end of the RJ-45 extension cable to the network connector and the other end to the network
The LEDs on the network connector are described in
Chapter 9. They will light when the network driver is installed and you are connected to the network.
Figure 4 Connecting the Twisted-Pair Adapter
Connecting to a Telephone Line
9
Connecting to a Telephone Line
1 Attach the modem adapter to the modem port on the
LAN+Modem card. Refer to Figure 5.
Figure 5 Connecting the Modem Adapter to the Card
2 Connect the RJ-11 telephone extension cable
(supplied with the LAN+Modem card) from the telephone outlet to the line port of the modem
adapter, as shown in Figure 6.
The line port on the modem cable connector is labeled with an RJ-11 icon. Attach the connector with the icon facing up.
Figure 6 Connecting the Modem Adapter to the Telephone Line
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NSERTING AND
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3 To add a telephone set to the configuration, connect the cable from the telephone to the telephone port
on the modem adapter, as shown in Figure 7. The
telephone port on the modem adapter is labeled with a telephone icon.
Figure 7 Adding a Telephone to the Modem Configuration
Disconnecting and Removing the LAN+Modem Card
Disconnecting the Cables
The LAN and modem cables are designed to lock in place
when you connect them to the card. Figure 8 shows the
location of the clips that unlock the connector so you can remove it.
Disconnecting and Removing the LAN+Modem Card
11
Figure 8 LAN and Modem Cable Clips
To release the cable from the card, squeeze the clips
located on the sides of the connector, as shown in Figure 9.
CAUTION:
Do not pull the cable to disconnect the connector from the card. This may damage the card and make it inoperable.
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Figure 9 Disconnecting Cables from the Card
Removing the LAN+Modem Card
To remove the card, reverse the installation procedure. On most systems, you do not have to power down the computer before removing the card. See “Hot Swapping,” below.
Some card slots have buttons or levers for ejecting the card.
Check your computer manual for information on removing cards. Store the card in its original or similar packaging.
Hot Swapping
If you are using the point enabler, you cannot hotswap the LAN+Modem card. If you are using Card and Socket
Services or Windows 95, you can remove the LAN+Modem card without turning the computer off.
CAUTION: Do not remove the modem when a data transmission is taking place. Exit your communications application before removing the card.
3
I
NSTALLATION FOR
W
INDOWS
95
Before Running Setup
Before running Setup, close all other programs and read the
README.TXT file on Installation Disk 1. This file contains the most recent information on the card and installation. You should also be aware of:
■
■
■
■
What protocols your network uses
The name of the server domain or workgroup to which you belong
Your network account user name and password
The name of the preferred server on your network, if applicable
You can obtain this information from your network administrator.
Network driver updates are available on 3Com’s World Wide
Web site at http://www.3com.com. The drivers are in the
Support area. Locate the Support Welcome screen, Select
Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at
1-408-980-8204.
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95
About Windows 95 Prompts
During setup, Windows 95 may prompt you for an Installation
Disk or the Windows CD-ROM several times. Be sure that the path or device you supply to this prompt is correct. Here are some guidelines:
■
■
If Windows 95 prompts for a disk from the manufacturer, put the requested Installation Disk in the floppy drive. On most systems, this will be drive A, so the path in the dialog box should point to A:\.
If Windows 95 prompts for the Windows CD-ROM, put the Windows 95 CD-ROM in your CD drive. Often, this will be drive D. If so, the path in the dialog box should point to D:\WIN95.
■
Some computers are delivered with Windows 95 installed, but no CD-ROM is supplied. If this is the case with your computer, you must supply the path where the Windows 95 software resides. Check your owner’s manual for details. Often, this will be a subdirectory of your Windows folder. A common path for these driver files is C:\WINDOWS\OPTIONS\CABS, so you would supply this path in the dialog box.
If you encounter problems or error messages during Setup, click the Help button wherever it appears on a screen.
Running Setup
The Setup program:
■
Detects which version of Windows 95 you are running and copies the correct diagnostics and uninstall files to your hard drive
■
■
■
Updates system configuration files and allocates computer resources for optimal use with your
LAN+Modem card
Gives you the option of installing the communications software supplied with the LAN+Modem card
Lets you register your LAN+Modem card on line
Use the following procedure to run Setup and install your
LAN+Modem card. If you need help at any time while
Setup is running, click Help.
Running Setup
15
Do not insert the LAN+Modem card until you’re instructed to do so.
1 Insert Installation Disk 1 into your computer’s floppy drive.
2 Click Start.
3 Click Run.
4 Enter a:\setup
Follow the instructions as they appear on the screen. Setup prompts for a directory for installing the LAN+Modem card software. The default directory is C:\MHZ. If you specify a different directory, note the new name. You will need to supply it later during the Setup process.
5 When prompted, insert the LAN+Modem card into
any available PC Card slot as described in Chapter 2.
Allow Windows 95 to detect and configure your card and its components.
6 Provide modem information if prompted: country, area code, and number to access an outside line.
7 Provide computer and workgroup names for your
LAN setup if prompted.
8 After your network configuration is displayed, make sure that you have all necessary clients, protocols and services installed. Click OK and say "No" when asked to reboot
9 After the "Congratulations!" screen is displayed, reboot.
Before using the modem, make sure the communications software you plan to use is installed and that the cables are
connected as described in Chapter 2.
Before you can use the network connection, you must properly configure the network settings (open the
Control Panel and double-click Network). See your system administrator or network manuals for installation procedures.
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95
10 After restarting your computer, run the PC Card
Installation Test that appears on your screen. Besides testing modem functions, it registers the LAN+Modem card by using the modem to make a direct call to 3Com.
11 After your registration is complete, Setup displays the "Install Optional Software” screen. This screen lets you optionally install:
■
Mobile Speakerphone Software (a sound card is required to use this feature)
■
■
■
■
■
RapidComm Voice Communication Software (this software supports data, fax, and voice sending and receiving)
RapidComm User Guide
For each option, Setup lets you select Install, Continue, or Done.
Select Install to install the software. Follow the installation prompts as they appear on the screen.
Select Continue to proceed to the next option.
Select Done to end and exit Setup.
Confirming Installation
For all versions of Windows 95, follow this procedure to confirm the network driver installation.
1 Double-click the My Computer icon.
2 Double-click the Control Panel icon.
3 Double-click the System icon.
The System Properties box appears, detailing your system setup.
4 Click the Device Manager tab.
A list of devices appears, arranged by type.
5 Double-click Network Adapters.
The LAN+Modem card name appears confirming successful installation:
3Com Megahertz 10-100 + 56K PC Card
Testing the Modem After Installation
17
6 Double-click this line to display a description of the card and its current status.
Confirm that the LAN+Modem card device status indicates:
“This device is working properly.”
7 Click the Cancel button to return to System Properties.
8 Double-click Multifunction Adapters.
It should display an entry for the 3Com Megahertz
10-100+56K PC Card.
9 Double-click the entry for the LAN+Modem card.
It should confirm “This device is working properly.”
10 Click Cancel.
11 Double-click Modems.
It should display the entry for the 3Com Megahertz
10-100+56K PC Card.
12 Double-click the entry for the LAN+Modem card.
It should confirm “This device is working properly.”
13 Click Cancel.
14 Click OK to exit System Properties.
Testing the Modem After Installation
1 Open the Control Panel and double-click Modems.
2 Select the Diagnostics tab.
3 Click on the COM port assigned to the
3Com Megahertz 10-100+56K PC Card.
4 Click More Info...
If the modem is working properly, the test will display a white box with a list of AT commands. This will confirm that the modem is functioning properly.
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For Additional On-Line Information
The LAN+Modem card software includes utilities that provide additional information on installation and setup.
From the Start menu, select Program, then select the
3Com PC Card Diagnostics program group. The following utilities are available:
■
■
■
■
■
LAN diagnostics, for information on networking with the LAN+Modem card
Modem diagnostics, for information about modem status and operation
Registration utility
Optional software installation
Help
For additional information on LAN setup and network driver installation for other network operating systems, run the
DOS utility CONFIG. (The CONFIG help library is described in
Chapter 9, “Diagnostics and Troubleshooting.”)
Also, be sure to check your Installation Disks for
README.TXT files containing the latest updates.
4
I
NSTALLATION FOR
W
INDOWS
NT 4.0
This chapter describes how to install the LAN+Modem card under Windows NT 4.0. If you have problems installing the driver, make sure your version of NT is updated with the latest Microsoft service pack release (Service Pack 3 or greater).
Network driver updates are available on 3Com’s World Wide
Web site at http://www.3com.com. The drivers are in the
Support area. Locate the Support Welcome screen, Select
Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at
1-408-980-8204.
Running Setup
The Setup program:
■
■
Copies diagnostics files to your hard drive
Lets you register your LAN+Modem card on line
Use the following procedure to run Setup and install your
LAN+Modem card. If you need help at any time while
Setup is running, click Help.
Before running Setup, insert the LAN+Modem card in the computer as described in Chapter 2, “Inserting and
Connecting the Card.”
1 Insert Installation Disk 1 into your computer’s floppy drive.
2 Click Start.
3 Click Run.
4 Enter a:\setup
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NT 4.0
Follow the instructions as they appear on the screen. Setup prompts for a directory for installing the LAN+Modem card software. The default directory is C:\MHZ. If you specify a different directory, note the new name. You will need to supply it later during the Setup process.
If you have questions about what appears on the screen, click Help for an explanation.
5 When Setup completes copying files to your hard disk, it displays a message about manual card setup.
6 Click OK to display a detailed Help Screen that will guide you through card setup.
7 Select My Computer/Control Panel/Devices and scroll down to the PCMCIA entry. Make sure its Status is
Started and Startup is set for Boot.
Complete steps 8 through 13 of the following procedure to install the network function of the LAN+Modem card.
(These steps assume that the network is running.)
Complete steps 14 through 24 to install the modem function.
8 Open the Control Panel and double-click Network.
9 Open the Adapters tab and click Add.
Alternatively, if NT Networking is not installed, Windows
NT prompts whether to install NT Networking.
If this is a first-time network installation, refer to information for first-time users on the Setup help screen.
10 Select Have Disk. Specify C:\MHZ or another path as chosen in Step 4.
11 Select 3Com Megahertz 10-100 + 56K PC Card and click OK.
Wait while the files are copied . At the Network Settings prompt, set the following options:
■
I/O Port Address (default is 300)
■
■
Interrupt (default is 10)
The modem and LAN functions of the card use the same interrupt. The )
Running Setup
21
■
■
Memory Address (default is D0000)
COM Port (default is COM2)
This is the communications port used by the modem.
Make sure the COM port is not being used by another device, such as a built-in infrared port.
12 Click OK, then click CLOSE to exit Network Setup.
13 Turn off the computer and remove the disk from drive A.
This completes the configuration of the network function of the card. The remaining steps configure the modem.
14 Insert the LAN+Modem card in the computer and attach the modem adapter and telephone cables as
15 Turn on the computer and log on to Windows NT.
16 Double click My Computer and open the Control
Panel.
17 Double click Modems to open the Install New Modem window.
18 Select Don’t detect my modem... and click Next. A list of modem manufacturers and models will appear. If you have another modem already installed, click Add.
19 Select Have Disk...
20 When you are prompted for the manufacturer’s installation disk, specify C:\MHZ or another path as chosen at Step 4 and click OK.
21 Select 3Com Megahertz 10-100 + 56K PC Card
(Modem Interface) and click Next.
22 Select a port for the modem and click Next. This port should match the COM port selected in Step 11. Be sure Selected ports is enabled.
23 At the Local Information prompt, enter the appropriate value for the requested fields and click Next.
24 Click Finish to complete the installation.
In order for you to log on to a Novell NetWare server, the
Windows NT user’s login name and the Novell NetWare login name must be exactly the same.
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For Additional On-Line Information
The LAN+Modem card software includes utilities that provide additional information on installation and setup.
Open the C:\MHZ folder to locate the following utilities:
■
■
■
■
LAN diagnostics, for information on networking with the LAN+Modem card
Modem diagnostics, for information about modem status and operation.
Registration utility
Help
For additional information on LAN setup and network driver installation for other network operating systems, including Windows NT version 3.51, run CONFIG. (The
CONFIG help library is described in Chapter 9, “Diagnostics and Troubleshooting.”)
Also, be sure to check your Installation disks for
README.TXT files containing the latest updates.
5
I
NSTALLATION FOR
W
INDOWS FOR
W
ORKGROUPS
This chapter describes how to install the 3Com network driver under Windows for Workgroups.
Network driver updates are available on 3Com’s World Wide
Web site at http://www.3com.com. The drivers are in the
Support area. Locate the Support Welcome screen, Select
Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at
1-408-980-8204.
Before Running Setup
Before running Setup, read the README.TXT file on
Installation Disk 1. It contains the most recent information on your LAN+Modem card and installation. You should also be aware of:
■
■
■
What protocols your network uses
The name of the server domain or work group to which you belong
Your network account user name and password
■
The name of the preferred server on your network, if applicable
The latest versions of the Card and Socket Services must be installed on your machine. Check with your PC manufacturer if you are not sure.
If you installed any other network adapter or network driver in the PC, consult your MIS department for further instructions.
If you encounter problems or error messages during Setup, click the Help button wherever it appears on a screen.
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ORKGROUPS
Running Setup to Install Microsoft Network Clients
During the Setup procedure, you will be prompted to insert the LAN+Modem card into any PC Card slot in your notebook. If you need directions for inserting the card,
refer to Chapter 2, “Inserting and Connecting the Card,”
in this Guide.
To install your LAN+Modem card under Windows:
1 Insert Installation Disk 1 into your computer’s floppy drive.
2 Click File from Program Manager.
3 Click Run.
4 Enter a:\setup
5 Follow the prompts as they appear. If you have questions about what appears on a screen, click Help and read the explanation that appears.
Setup prompts for a directory for installing the LAN+Modem card software. The default directory is C:\MHZ. If you specify a different directory, note the new name. You will need to supply it later.
6 When the Network window appears during Setup, select the network driver that will give you access to your network.
What driver you select depends on the kind of network you’re running. Most users will load an ODI driver for
Novell NetWare networks or an NDIS driver for Microsoft networks. Change the Primary Network Log on to your network type if you need to. Click OK.
7 Remove the Installation Disk and click Yes to restart your computer.
Before using the modem, make sure the communications software you plan to use is installed and that the cables are
connected as described in Chapter 2.
Before you can use the network connection, you must install the network driver as described in the following sections. See your system administrator or network manuals for installation procedures.
Running Setup to Install Microsoft Network Clients
25
8 After restarting your computer, run the PC Card
Installation Test that appears on your screen. Besides testing modem functions, it registers the
LAN+Modem card with 3Com.
9 Using the Windows menu, select Network.
10 From the Options menu, select Change Network
Settings.
11 In the Network Setup dialog box, select the
Networks... button.
12 Select Install Microsoft Windows Network and then click OK.
13 Select the Drivers... button.
14 In the Network Adapters dialog box, click Add
Adapter.
A dialog box appears, listing the supported network adapters on the disk.
15 From the list of network adapters, select Unlisted Or
Updated Network Adapter, and click OK.
16 Specify C:\MHZ or another path as chosen in step 5.
17 Select 3Com Megahertz 10-100 + 56K PC Card and click OK.
18 Click OK.
19 In the Network Adapters dialog box, click Close.
20 In the Network Setup dialog box, click OK.
21 If prompted, supply the information you gathered before you began the installation. After you enter the information, click OK.
A message appears, prompting you to restart your PC.
22 Click Continue instead.
23 If you are not using Card Services and you have a memory manager (all PCs running Windows have a memory manager), you must exclude the CIS memory address range for the LAN+Modem card and other
Card Services devices. (Refer to “Avoiding Memory
Manager Conflicts” in Chapter 7 for details.)
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For Additional On-Line Information
The LAN+Modem card is supplied with several software utilities that provide information for nonstandard installation and setup requirements.
■
For information on the Setup utility, run SETUP and click the Help button on the Setup screen.
■
■
For information about modem status and operation, run WINDIAG.
For information on LAN setup and network driver installation for other network operating systems, run
CONFIG. The CONFIG help library is described in
“Accessing CONFIG Help Topics” in Chapter 9.
These utilities are available in the 3Com PC Card Utilities program group created by Setup.
Also, be sure to check your Installation Disks for
README.TXT files containing the latest updates.
6
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W
INDOWS
3.1
X
This chapter describes how to install the 3Com network driver under Windows 3.1x.
Network driver updates are available on 3Com’s World Wide
Web site at http://www.3com.com. The drivers are in the
Support area. Locate the Support Welcome screen, Select
Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at
1-408-980-8204.
Before Running Setup
Before running Setup, read the README.TXT file on
Installation Disk 1. It contains the most recent information on your LAN+Modem card and installation. You should also have the following information about your network account:
■
■
■
What protocols your network uses
The name of the server domain or workgroup to which you belong
Your network account user name and password
■
The name of the preferred server on your network, if applicable
The latest versions of the Card and Socket Services must be installed on your machine. Check with your PC manufacturer if you are not sure.
If you installed any other network adapter or network driver in the PC, consult your MIS department for further instructions.
If you encounter problems or error messages during Setup, click the Help button wherever it appears on a screen.
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Running Setup
During the Setup procedure, you will be prompted to insert the LAN+Modem card and insert it into any PC Card slot in your notebook. If you need directions for inserting the
card, refer to Chapter 2, “Inserting and Connecting the
To install your LAN+Modem card under Windows:
1 Insert Installation Disk 1 into your computer’s floppy drive.
2 Click File from Program Manager.
3 Click Run.
4 Enter a:\setup
5 Follow the prompts as they appear. If you have questions about what appears on a screen, click Help and read the explanation that appears.
Setup prompts for a directory for installing the LAN+Modem card software. The default directory is C:\MHZ. If you specify a different directory, note the new name. You will need to supply it later.
6 When the Network window appears during Setup, select the network driver that will give you access to your network.
What driver you select depends on the kind of network you’re running. Most users will load an ODI driver for
Novell NetWare networks or an NDIS driver for Microsoft networks. Change the Primary Network Log on to your network type if you need to. Click OK.
7 Remove the Installation Disk and click Yes to restart your computer.
Before using the modem, make sure the communications software you plan to use is installed and the cables are
connected as described in Chapter 2.
Before you can use the network connection, you must install the network driver as described in the following sections. See your system administrator or network manuals for installation procedures.
Running AutoLink to Install Novell Netware Clients
29
8 After restarting your computer, run the PC Card
Installation Test that appears on your screen. Besides testing modem functions, it registers the
LAN+Modem card with 3Com.
Running AutoLink to Install Novell Netware Clients
If you do not have a netware client already installed on your computer, the AutoLink™ program helps you install an ODI driver with a Netware client. If only one PC Card has been installed, you can use the AutoLink program to automatically install the NetWare ODI client software
(including the driver), and to modify the CONFIG.SYS and
AUTOEXEC.BAT files.
To use the AutoLink program, the PC must meet these requirements:
■
Use Novell NetWare 3.12, 4.10, or 4.11 network operating system
■
■
Have only one LAN+Modem card installed
Be intended for use as a NetWare DOS ODI client
To use the AutoLink program, follow these steps:
1 Make sure the LAN+Modem card is installed and connected to the network, as described in Chapter 2.
2 Boot the PC under DOS.
3 Insert Installation Disk 2 into drive A and type: a:config [Enter]
4 Choose Auto Install and Config for NetWare
(AutoLink) and Press [Enter]
5 Select AutoLink Windows 3.x or WFW 3.11.
Several messages appear while the AutoLink program is running. A final message indicates successful installation.
If problems occur only when the AutoLink program runs, view or print the AUTOLINK.LOG file (located in the C:\ directory) to see problems listed in the file.
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■
■
To display the file, type:
type autolink.log | more [Enter]
To print the file, type:
print autolink.log [Enter]
6 As installation concludes, you are asked if you want to reboot the PC. For the installation to be effective, remove the Installation Disk and reboot the PC.
When prompted, type your user name and password.
For Additional On-Line Information
The LAN+Modem card is supplied with several software utilities that provide information for nonstandard installation and setup requirements.
■
For information on the Setup utility, run SETUP and click the Help button on the Setup screen.
■
■
For information about modem status and operation, run WINDIAG.
For information on LAN setup and network driver installation for other network operating systems, run
CONFIG. The CONFIG help library is described in
“Accessing CONFIG Help Topics” in Chapter 9.
These utilities are available in the 3Com PC Card Utilities program group created by Setup.
Also, be sure to check your Installation Disks for
README.TXT files containing the latest updates.
7
I
NSTALLATION FOR
DOS
Installation Disk 2 contains the latest versions of the network drivers available when 3Com shipped the
LAN+Modem card. It also contains diagnostic and configuration information concerning the LAN+Modem card under DOS and with a range of network operating systems.
Network driver updates are available on 3Com’s World Wide
Web site at http://www.3com.com. The drivers are in the
Support area. Locate the Support Welcome screen, Select
Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at
1-408-980-8204.
You must run the CONFIG program to display or print network driver installation instructions. To start the CONFIG program, put Installation Disk 2 in the floppy drive and run
a:\config.exe
About Point Enablers and Card Services
In DOS, Windows 3.x, and Windows for Workgroups environments, the LAN+Modem card is intended for computers that contain Card Services. If you are not running Card Services on your computer, the point enabler
(FMENABLE.EXE) should operate normally, provided your computer has an Intel
®
(or Intel-compatible) PC Card controller. If Card Services is not installed, the point enabler might not work with other controllers.
In DOS environments, the point enabler (FMENABLE.EXE) must be loaded before you can use the card. Make sure
FMENABLE.EXE is called in the AUTOEXEC.BAT file (if you are running NetWare) or CONFIG.SYS file (if you are running an NDIS network) before using the communications software to make a call or send a fax.
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Card Services software, which is usually loaded on computers at the factory, is a software utility that coordinates card access to sockets and system resources, including device drivers, utilities, and application programs. To manage the computer’s basic hardware configuration, Card Services automatically sets the I/O base address, interrupt request level, and the CIS memory base address for PC and PCMCIA cards.
Verify whether Card Services is installed on your computer by checking the boot screen or looking in the CONFIG.SYS file. For some versions of Card Services, the computer’s boot screen may display the following line:
Card Services Installed
If Card Services is not displayed on the boot screen, check the device section of the CONFIG.SYS file. If Card Services is installed, one device statement will list Card Services, Card
Serv, or CS on the device line and usually have a CS or SS in the driver name. Consult your Card Services documentation for more information.
If your computer does not have Card Services, or if you choose not to install Card Services, you must use the point enabler to run the LAN+Modem card. The point enabler will not support another PC Card in the same computer.
If you are having problems with Card Services or you want to disable it to save memory, you can reboot while pressing
[F8]. This skips the startup process that loads Card Services.
Avoiding Memory Manager Conflicts
If you do not have Card Services, you may experience conflicts with the memory manager installed in your computer. You must configure the memory manager so that it does not interfere with the memory used by the
LAN+Modem card.
The LAN+Modem card requires 4K for the CIS memory for normal operation (when you are running diagnostics, the
PC Card needs 8K of memory).
The LAN+Modem card searches the upper memory, finds the 4K block that has been excluded, and uses this area for storing the contents of the CIS memory. For this reason, you do not need to exclude a specific range, as long as it is contiguous.
Running the Point Enabler Under DOS
33
Follow these steps to exclude a sample 8 K memory range:
1 Make a backup copy of the CONFIG.SYS file.
2 Use a text editor to edit the CONFIG.SYS file on your computer.
3 Exclude the memory range that the LAN+Modem card is using.
For example, type this line in the CONFIG.SYS file:
device=c:\windows\emm386.exe NOEMS x=DE00-DFFF
(8k)
where x stands for exclude, followed by an 8K contiguous block of memory. In this example, the memory setting is
DE00–DFFF.
Refer to the manual that accompanied the memory manager software for additional instructions and information.
4 Save the CONFIG.SYS file and exit the text editor.
5 Reboot the computer.
Running the Point Enabler Under DOS
For NetWare networking environments, the point enabler should be installed in the AUTOEXEC.BAT file. Make sure that the point enabler program, FMENABLE.EXE, is listed before the ODI driver. The AUTOEXEC.BAT file should contain the line:
fmenable.exe
For NDIS networking environments, the point enabler should be installed in the CONFIG.SYS file. Make sure the that the point enabler program is listed before the NDIS driver. The CONFIG.SYS file should contain the line:
device=c:\nwclient\fmenable.exe
Alternatively, you can run the configuration manager manually from DOS each time you use the modem by typing:
fmenable [Enter]
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Using Autolink to Install the Point Enabler
To install the point enabler with the Autolink program:
1 Insert Installation Disk 2 into the floppy drive.
2 Run AUTOLINK.EXE. This will create a subdirectory called C:\NWCLIENT and copy all files and drivers needed to connect to the NetWare server.
Using the Modem Under DOS
If you want to use only the modem in DOS, add the following line to your AUTOEXEC.BAT file:
fmenable
When the computer boots, note the COM port allocated to the modem. If there is a COM-port conflict with another device, you can force a COM-port assignment with:
fmenable com=x
where x is the COM port you wish to use.
8
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Hints for Good Connections
Use the following information when you set up your communications software to help your modem connect at the highest possible speed:
■
If you have call waiting, disable it. Call waiting generates a tone on the line that causes results similar to static. It also causes your modem to disconnect or report NO CARRIER if a call waiting signal comes when your modem is connected to another modem. Call waiting is usually disabled by using *70 in your dial string before the phone number for example:
■
■
■
■
ATDT*70,14089808204
Contact your phone company if you need more information.
Telephone lines with static or noise slow down transmission and require error correction. If your phone line has a problem with noise, contact your telephone company to see if they can fix the problem.
Don’t use a splitter on your telephone line. A single connection from wall to modem produces the highest transfer speed.
If the modems don’t connect during the handshake:
■
Try disabling error correction (use the AT command
AT&M0)
■
Try disabling data compression (AT&K0).
If you continue having trouble communicating, select the maximum transmission speed of your modem
(115,200 bps).
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Setting Up Your Communications Software
Communications software is shipped with your modem, but virtually all data or fax communications software packages will work if set up correctly for your modem.
For this reason, you should read and follow the software installation and setup instructions supplied with your communications application.
Software Settings
Communications software setup requires information about the modem to make a call or send a fax using the modem. Enter the following settings with the modem software you are using:
■
■
Select the highest transmission speed or baud rate listed, up to 115,200 bps
Select fax Class 1
■
■
■
■
■
Select NONE for parity
Select a word length of 8
Set the stop bits to 1
Select RTS/CTS (hardware) flow control
Select either a U.S. Robotics
®
High-Speed Sportster
®
or a U.S. Robotics Courier
®
Dual Standard.
If your communications software does not list either of these modems, select Megahertz CC3288i. Also, check the 3Com Megahertz World Wide Web site at www.mhz.com/intransit/support/ (select “Software and Drivers”) for initialization strings for different communications applications. You can also obtain modem information from the 3Com Support BBS at
1-408-980-8204.
Making a Call with HyperTerminal
37
Setup for Communications Applications
Initialization Strings
If the LAN+Modem card is listed in your communications software, the correct initialization strings will be used. If the correct modem does not appear on the list, look in the
\SCRIPTS directory on Installation Disk 1 for support files for several widely used telecommunications applications.
Remember that you can generally use the factory- default initialization string for the modem. This default setting will work for most applications. If you need to reset your modem to the factory defaults, use the AT command string
AT&F. For information on entering AT commands, see “AT
Making a Call with HyperTerminal
HyperTerminal is the resident telecommunication application supplied with Windows 95 and Windows NT 4.0. This section shows you how to place a call to 3Com Corporation's BBS.
Although 3Com Corporation does not charge for the connection, there may be toll charges associated with the phone call.
This procedure guides you through the steps to establish a modem connection using HyperTerminal with Windows 95 or Windows NT 4.0:
1 Close any open applications you are not using. Be especially sure to close any communication programs.
2 Click on Start/Programs/Accessories/HyperTerminal.
3 Double-click the HyperTerminal icon to open the New
Connection window.
4 In the Connection Description dialog box, type 3Com
BBS for the connection description and click OK.
5 In the Phone Number dialog box, type in 408 for the
Area Code and 980-8204 for the Phone Number.
6 In the Connect Using menu, be sure that you have selected the 3Com Megahertz 10-100 + 56K PC Card.
If it does not appear, your modem is not installed correctly.
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7 Click OK.
8 When the Connect dialog box appears, choose the location and the dialing properties (for example, dial a 9 to access an outside line, dial a 1 before long distance, wait for a dial tone, and so forth) you require to make the call from your site and click Dial.
You may hear a brief handshaking as the modem tries to establish a connection. Next you should see, “Welcome to
3Com Corporation BBS.” If so, the modem has established a connection and is working properly.
Making Calls from a Hotel or Business PBX
Normally, your LAN+Modem card waits for a dial tone before dialing. In some cases, however, a modem cannot detect a dial tone even when voice calls can be completed.
This problem can occur when:
■
■
■
■
Dialing into a standard telephone network using nonstandard dial tone conventions
Placing a call from a country outside of the United
States, where a different dial tone is used
Dialing through a business or hotel PBX or a voice-mail system that indicates new mail with a unique dial tone
(travelers often find that hotel PBXs have unique dial tones)
Using telephones (such as cellular telephones) that require you to press a button before the dial tone can be heard
Try the following suggestions for restoring the standard dial tone:
■
■
■
■
Clear your voice mail.
Press the dial or line button on your telephone.
Access an outside line before dialing.
Reconfigure the dialing options for your communications package. Most packages have a Wait
for Dial Tone Before Dialing option that you can enable or disable if your modem is having trouble detecting a dial tone. You must disable this option to permit blind dialing.
Advanced Modem Features
39
Advanced Modem Features
Automatic Credit Card Dialing
When you make a credit card call, your modem detects the audible signal that indicates when you should enter your credit card number. When it detects this sound, the modem automatically enters your credit card number and places the call.
To use this feature, enter a string such as:
ATDT <phone#>&<credit card#>
Call Duration Reporting
The modem records the length of your last call in hours, minutes, and seconds. You can use Call Duration Reporting to display and print a record of call activity after each call.
Call Progress Detection
An optional set of result codes lets you know when:
■
■
The telephone number you have dialed is busy
The line has been picked up, but a modem is not answering the call
■
■
There is no dial tone on the telephone line
A call is coming in
These result codes, and the commands that enable or disable these result codes are controlled by the ATXn command.
Redialing the Last Dialed Number
Your modem stores each dialed number until another number is dialed. When you enter
ATDL
, the modem redials the last number dialed.
Dialing Stored Phone Numbers
The modem can store up to four telephone numbers.
For example, suppose you frequently call the number
555-5555. If this is the first number you want to store, enter
AT&Z1=5555555
and
ATDS1
to dial it. If it is the fourth number you want to store, you would type
AT&Z4=5555555
to store it and
ATDS4
to dial it.
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Speakerphone Support
Speakerphone software can be installed automatically when you run Setup. This software lets you use your computer as you would a telephone. Your computer must be equipped with a sound card, a speaker, and a microphone (either built-in or external). A multimedia subsystem must also be installed. Speakerphone support means you can use your modem to dial a number, then use your computer’s speaker and microphone for conversation.
To use the speakerphone functionality of your modem, click on the Speakerphone icon installed during Setup.
Click Help if you have questions about Speakerphone software installation.
Telephone Answering Device (TAD) Support
Your modem, when used with communications software that supports this feature, allows you to send and receive personal voice mail. If you have a multimedia computer, you can send greetings and record voice messages as you would with a standard answering machine. You can also access your voice messages remotely.
Your software and modem can autodetect incoming fax, voice, or data calls and provide fax-on-demand services you can tailor to your needs.
The communications software shipped with your modem fully supports voice messaging. Refer to the communications software help files or manual for details about using this feature.
AT Commands
AT commands are set at the factory (factory settings are called defaults) to perform specific modem functions in preselected ways.
Use AT commands to display call status or send and receive data with communications software, such as Terminal
(Windows 3.x) and HyperTerminal (Windows 95 and NT).
Advanced Modem Features
41
Entering AT Commands
AT commands are instructions typed at the command line of any communications application. A communications application is in command mode when the application is started but the modem has not yet dialed. When your application is in command mode, the AT commands you type are sent directly to the modem.
The most common way to enter AT commands is from terminal mode in your communications software. The basic rules for entering AT commands are:
■
■
■
■
■
■
All AT command lines must begin with the prefix AT.
Spaces between command characters (and option characters) are ignored.
Command line parameters cannot exceed 255 characters.
Use a carriage return [Enter] to enter a command line.
Commands take effect as soon as they are received.
Type commands in either upper or lower case, not a combination.
If you leave the number off a command, zero is assumed. For example, if you type
ATE
,
ATE0
is assumed.
The complete AT command set is described in the file
ATCMDS.TXT in the Help directory on Installation Disk 2.
You can also download the latest AT-command text file from the 3Com Support BBS at 1-408-980-8204 or copy it from the 3Com Megahertz World Wide Web site at www.mhz.com/intransit/support/.
S Register Values
The AT command settings are stored in the S Registers.
S-Register values can be changed either by entering an AT command or by entering the new value of the S Register, preceded by AT, like this:
ATSn=v
where n is the number of the S Register you want to change and v is the new value of that S Register.
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Suppose you want to change from manual answer (when you answer the call) to auto-answer (where the modem picks up the call after a certain number of rings), and have the call answered after three rings. Follow these steps:
1 Check the S Register table for the register that controls answering. The functions are listed in alphabetical order.
2 Enter your communications software.
3 Enter Terminal mode.
4 Type ATS=3 and press [Enter]. The modem will now answer a call after three rings.
The complete set of S-Register values is described in the file
ATCMDS.TXT in the help directory on Installation Disk 2.
You can also find them in the latest AT-command text file from the 3Com Support BBS at 1-408-980-8204 or from the AT-command file on the 3Com Megahertz World Wide
Web site at www.mhz.com/intransit/support/.
Flash ROM
If issues arise with your modem, the firmware can be updated to correct problems without returning the card to
3Com. You can also use flash upgrades to install the latest firmware for your modem. For information on obtaining upgrades as they become available, check 3Com’s World
Wide Web site at http://www.3com.com and the 3Com
Support BBS at 1-408-980-8204.
Sending and Receiving Faxes
To send or receive faxes using the modem, you must have a facsimile software package, such as the one supplied with your LAN+Modem card. In your fax communication software application, select error-correcting mode (ECM) to provide more reliable fax connectivity. Your modem supports Class 1 and Class 2.0 faxing; for best results and compatibility, we recommend using Class 1 as your fax class.
Sending and Receiving Faxes
43
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual.
Attaching this information to faxes is known as fax
branding. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.
For more information, refer to the documentation supplied with your fax software.
9
D
IAGNOSTICS AND
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Monitoring the LAN LEDs
The status LEDs on the network connector are used for verifying the integrity of the link between the LAN+Modem
card and the network hub (Figure 10, Table 1). The PC Card
must be connected to the network (see Chapter 2) and the network driver must be installed (see Chapter 3).
Figure 10 Network Connector LEDS
Table 1 LED Descriptions
LED Description Steady
10 LNK Green:
Link integrity
Good 10BASE-T connection between PC Card and hub
Off
No connection between card and hub.
(Off when 100 LNK LED is on.)
100 LNK Green:
Link integrity
Good
100BASE-TX connection between PC Card and hub
No connection between card and hub.
(Off when 10 LNK LED is on.)
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Card Diagnostics Programs
Setup installs three diagnostic utilities:
■
WNICDIAG.EXE. LAN diagnostics for Windows 95 and
Windows NT.
■
■
WINDIAG.EXE. Windows-based modem diagnostics for all Windows environments
CONFIG.EXE. LAN diagnostics for DOS environments.
Information files for all operating systems and network operating systems supported.
Windows LAN and Modem Diagnostics and other utilities are automatically installed by the Setup program. They are available from the 3Com PC Card Utilities program group.
Using WNICDIAG
The LAN Diagnostics utility for Windows 95 and NT 4.0 includes Self Test, Echo test, Card Properties viewer,
Support information, and Problem Report generator.
1 Click the Windows Start menu.
2 Select Programs.
3 Select 3Com PC Card Utilities.
4 Select 3Com PC Card Diagnostics.
5 Use the tabs to display information about each of the
3Com PC Card Diagnostics screens.
To open Help, click Help on any PC Card Diagnostics screen.
To display information on any screen item, click the question mark on the window title bar and drag the icon to the item in question and click.
After running WNICDIAG, reboot your computer to resume normal card operation.
Card Diagnostics Programs
47
Using WINDIAG
WINDIAG is a modem diagnostics utility for Windows 95,
Windows NT, and Windows 3.1x. It manages Card and
Socket Services and the card enabler, performs hardware tests, provides utilities for editing system files, and gives you access to Help. To run WINDIAG:
1 Click the Windows Start menu.
2 Select Programs.
3 Select 3Com PC Card Utilities.
4 Select Modem Diagnostics.
WINDIAG collects information about your system and creates a detailed log. It also includes a dial-up test.
Using CONFIG
Running DOS Diagnostic Tests
The CONFIG diagnostic tests are intended for experienced
DOS users who are familiar with system configurations and
PC card, NIC, and modem operation.
To run the diagnostic tests, you will have to start the computer without installing device drivers or memory managers.
This means bypassing the CONFIG.SYS and AUTOEXEC.BAT files when you boot your system. Use one of the following procedures:
■
■
■
If you are running DOS 6.2 or later, press [F5] while booting the system.
If you are using DOS 6.x in a plain DOS environment, hold down the right [Shift] key while booting the system.
If you are using an older version of DOS, boot your system from a DOS diskette.
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To run the diagnostics test:
1 Start CONFIG from Installation Disk 2 by typing: a:\config.exe
2 From the main menu, select Configuration and
Diagnostic Program and press [Enter].
Follow the instructions provided on the Diagnostics screen.
Press [F1] for a description of the available diagnostics.
Accessing CONFIG Help Topics
The CONFIG program includes a library of information on loading drivers and setting up a networking environment for your computer. This information is accessible from any
DOS window. To start CONFIG, put Installation Disk 2 in the disk drive and run
a:\config.exe
. If accessing Help only, you do not have to reboot under DOS as described on the previous page.
From the Main Menu, select a topic or family of topics and press [Enter]. For a brief description of a menu item,
highlight it and press [F1]. Table 2 lists the topics available
through the CONFIG main menu.
Table 2 CONFIG Information Library
Menu Item
Installation Tips
Microsoft Windows
Information
Auto Install and
Config for NetWare
Driver Installation and Update
Description
■
For a list of topics covered under
Installation Tips, refer to Table 3.
■
General installation information for all
Windows environments.
■
How to use AutoLink to install NetWare drivers under DOS
■
■
■
Information on Novell NetWare drivers.
How to display the NDIS driver version and update drivers for DOS ODI.
NDIS driver installation and information.
Setup for all Windows environments.
Software compatibility information: the current list of compatible software and hardware.
(continued)
Card Diagnostics Programs
49
Table 2 CONFIG Information Library (continued)
Menu Item
Configuration and
Diagnostic Program
Release Notes
Description
■
Utilities for all Windows environments.
■
The latest information on the LAN+Modem card.
Table 3 lists the topics covered in the CONFIG Installation
Tips menu. Select Installation Tips (ReadMe) from the
CONFIG main menu to see these topics.
Table 3 CONFIG Installation Tips
Menu Item
Disk Directory
Windows
NetWare
Banyan ® VINES ®
Artisoft
®
LANtastic ®
DEC
®
Pathworks
®
MS LAN Manager
Troubleshooting and Support
Description
■
Installation disk contents.
■
■
■
Windows 95. Installing NDIS3/NDIS4 drivers.
Windows NT. Installing Microsoft Windows networking.
Windows for Workgroups. Installing NDIS2 real mode driver, installing NetWare real mode driver.
■
Installing driver for 16-bit DOS clients.
■
Installing client for Banyan VINES.
■
■
Installing LANtastic 6.0 and 7.0 from DOS and Windows.
Installing LANtastic 7.0 for Windows 95.
■
Installing NDIS driver for DEC Pathworks.
■
Installing NDIS driver for LAN Manager versions 2.0, 2.1, 2.2.
■
■
■
■
■
■
■
Software Compatibility Information.
Troubleshooting procedures.
Isolating card performance problems.
Technical Support information
Obtaining technical assistance.
CONFIG Program instructions
Changing the NIC configuration and running diagnostics software.
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Setup Problems in Windows 95
Setup can configure your PC Card only if Card Services is functioning correctly and resources (I/O ports and IRQs) are available. When these two requirements are met, Setup can automatically determine a configuration for you.
Power Management
Microsoft’s Windows 95 version B (also referred to as OSR 2) power management utility is not properly implemented for supporting multifunction PC cards. Power-management problems may occur when you restart your computer after installing the card. Since the LAN+Modem card’s built-in power management feature manages power for the card, the Setup program automatically reconfigures power management. If you did not run the Setup program, watch for the following symptoms:
■
■
The computer may not see the network.
In the Control Panel/System/Device Manager list, a yellow exclamation point may appear next to the 3Com
LAN+Modem card listing under Network Adapters, but the Multifunction Adapter and Modem functions will appear to be functioning correctly.
■
■
■
The computer may stop responding.
The computer may reboot in Safe Mode.
Rebooting gets as far as the Windows logo screen then hangs.
If you are having any of these problems, you may have to disable the power management utility for PC Card modems using the following procedure:
1 Open the Control Panel application.
2 Double-click the Power icon.
3 Select the PC-Card Modems tab.
4 Clear the check box labeled Turn off PC-Card modem
when not in use by removing the check symbol.
5 Click OK and Reboot.
Setup Problems in Windows 95
51
COM Port Assignments
COM port problems may result from conflicting port assignments (a frequent problem on computers with preconfigured ports) or may be due to restrictions on what
COM ports your communications application recognizes.
COM port problems may appear at startup or remain hidden until you attempt to use your communications application with the LAN+Modem card modem. Watch for the following symptoms:
■
■
■
■
The LAN function appears to work normally, but the computer locks up when you try to use the modem.
The system may show a valid COM port setting for the modem, but your application doesn’t recognize it.
In the Control Panel/System/Device Manager list, a yellow exclamation point may appear next to the 3Com
LAN+Modem card listing Modems, but the Network
Adapter and Multifunction Adapter listings appear to be functioning correctly.
When booting, the system signals a problem with a descending tone or a low-level monotone.
If you are having any of these problems, try reassigning the
COM ports. The most efficient way to change COM port assignments is to use the system or BIOS setup utility provided by your computer manufacturer. Typically, this setup utility is either an application that runs under the operating system or a program started by pressing a particular key or key sequence when booting. Refer to the owner’s manual provided with your computer for details on using the setup tools provided with your computer.
To set COM ports for the LAN+Modem card:
1 Start your system or BIOS setup utility.
Refer to your computer owner’s manual for directions on how to run your system or BIOS setup utility.
2 Set your computer’s serial port to COM1.
If COM1 is not an option, assign the serial port to the address 3F8,4 (3F8 is the memory address for COM1. 4 is the Interrupt).
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3 Set your computer’s IRDA port (if any) to COM2.
If COM2 is not an option, assign the serial port to the address 2F8,3. (2F8 is the memory address for COM2;
3 is the Interrupt.)
4 Reboot.
PCMCIA Controller Verification
The Setup program automatically checks to see whether the Windows 95 PCMCIA controller is functioning properly.
If you did not run the Setup program, check the Control
Panel/System /Device Manager list to see whether a red X or a yellow exclamation point appears next to the PCMCIA
Socket device category.
If a red X is present, double-click the device. Uncheck the box for Disable in the hardware profile and click OK.
If a yellow exclamation point is present, do one of the following:
1 Check the system resources to be sure there are no conflicts.
2 Check your laptop’s user documentation for information on its controller.
If the PCMCIA Socket category is not present at all, run
Control Panel/Add New Hardware so the system can detect the PCMCIA controller.
Removing and Reinstalling LAN+Modem Card
You may encounter unexpected problems while installing the LAN+Modem card. The factors that contribute to problem installations include:
■
■
■
■
Manufacturer and model of your notebook computer.
Manufacturer and model of your computer’s CardBus,
PC card, or PCMCIA controller chip.
Version of operating system installed.
Number and type of peripheral cards installed.
If your first attempt at installing the card is unsuccessful for any reason, your best course may be to remove the card and its software and repeat the installation procedures with a clean system.
Removing and Reinstalling LAN+Modem Card
53
When to Remove the Card Software
If the power management, COM port assignments, and
PCMCIA controller settings are all correct, there may be problems from an earlier installation. You may note the following problems:
■
■
■
One or both of the card functions is not working.
The operating system does not detect the card.
There is a warning tone at startup. (Refer to the documentation supplied with your notebook computer for information on start-up warning tones.)
If you are having any of these problems, uninstall the
LAN+Modem card and software using the procedures below. Note that any LAN+Modem card-related files changed since the installation will be restored to their prior version.
1 Put Installation Disk 1 in the floppy drive.
2 From the Start menu or File Manager, open the 3Com
PC Card Utilities program group and run Uninstall.
3 If Uninstall is not available from the program group, you may have to run it from C:\MHZ (or the directory you specified for Setup). Type: c:\mhz\uninstal.exe [Enter]
Reinstall the card using the first-time installation procedure given in Chapter 3.
If problems persist:
1 Reboot your computer in Safe Mode.
a Restart the computer.
b At the startup beep, press [F8].
c Select the Safe Mode option.
2 Open the Device Manager and confirm that the
LAN+Modem card is not present under network adapter, modem, or multifunction card device categories.
If the LAN+Modem card is present under any of these categories, select it and click Remove.
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Windows 95 Troubleshooting
Message or Symptom
Hardware Not Found
Using the Control Panel
Error: Windows 95 detected
Solution
■
Windows does not recognize the PC Card.
Reinstall the Card.
■
■
■
■
■
■
Network Icon: Check the card settings.
Change the COM port to COM3 and, if required, select an alternate IRQ.
Check whether you are using the correct driver. FEM556N3.SYS works with all versions of Windows 95, while FEM556N4.SYS works with Windows 95 B (OSR 2) only.
PC Card Icon: The PC Card icon should be able to see the LAN+Modem card in its slot.
Select the modem and click Properties. Click
CardInfo. If it displays “No database entry for this card”, you may have the wrong driver.
Check card info device status. It should indicate that the card is working.
Click the Driver tab. You should see the driver listed.
Check whether the driver has been started (at this point, a message indicating that the software cannot configure the card does not necessarily indicate a problem).
■
■
■
Use the Windows 95 Wizard to set up PC
Card support in order to have Windows 95
Plug and Play recognize the new Card.
Windows 95 PC Card help will start automatically to assist problem setups.
If PCMCIA support is already installed, insert the new PC Card and use Windows 95 Plug and Play to complete the installation.
Windows 98 Support
At the time of this release of the LAN+Modem card,
Windows 98 was not available and is not currently supported.
As Windows 98 becomes available, check the 3Com World
Wide Web site at http://www.3com.com for information on using the LAN+Modem card under Windows 98. You can also find updates for Windows 98 support on the
3Com Support BBS at 1-408-980-8204.
Windows NT Troubleshooting
55
Windows NT Troubleshooting
Driver not loading correctly
Check the event log
Modem won’t install.
Modem won’t fax.
Windows NT Diagnostics
■
Download the latest Service Pack from
Microsoft (Service Pack 3 or newer).
■
■
■
■
From the Start menu, select:
Programs/Accessories/AdminTools/
EventViewer
Check the event log for errors.
The event log lists any problems found during system operation.
■
Check the version of Windows NT you are using. If it is version 3.5 or lower, you must upgrade to 3.51 or higher.
Your machine’s configuration could be interfering with the modem’s setup. Follow these steps to see what resources are available:
■
■
■
■
Go into the Control Panel and check Ports to see what COM ports are defined.
Check Devices to make sure PCMCIA support is enabled.
The startup type should be “Boot” and the status should say “Started”.
Check NT Diagnostics and take note of which
IRQs (interrupts) and port addresses are available. Try IRQ 3 or IRQ 4 if IRQ 10 does not work.
■
Most Windows fax software will not work with Windows NT. Contact Microsoft for information about software for sending faxes.
■
■
■
■
Open Windows NT Diagnostics. From Start menu, select Programs/Accessories/
Admin Tools/Windows NT Diagnostics.
Windows NT Diagnostics lets you see where the drivers are loading in I/O, IRQ, MEM ranges.
Check for conflicts.
Make sure the MEM range is valid.
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Windows NT 5.0 Support
At the time of this release of the LAN+Modem card,
Windows NT 5.0 was not available and is not currently supported.
As Windows NT 5.0 becomes available, check the 3Com
World Wide Web site at http://www.3com.com for information on using the LAN+Modem card under
Windows NT 5.0. You can also find updates for Windows
98 support on the 3Com Support BBS at 1-408-980-8204.
Windows 3.1x Troubleshooting
Message or Symptom
Conflict with modem configuration
Could not find a PC Card to install
Solution
■
■
Reinsert and reconfigure the modem.
Try one of these common configurations:
COM Port IRQ Serial Port Address
COM1 4 3F8
COM2 3 2F8
COM3 4 3E8
COM3 5 3E8
COM4 3 2E8
■
■
Verify that the card is installed correctly.
Try another slot.
Cannot configure the modem
Your computer accesses a different port each time you do a soft reboot, so the modem is often not found
■
Add the following statement to your
CONFIG.SYS file before the C&SS driver statements device=c:\mhz\clrcom.exe n where n is the COM port assigned to the modem. If this file is not in your C:\MHZ directory, copy it from Installation Disk 1.
The modem side of the
LAN+Modem card won’t work using the NDIS3 install.
■
Either the IRQ, I/O port, or memory address is not available.
■
NDIS3 install is not supported for Windows for Workgroups with your LAN+Modem card
(Windows for Workgroups). Use NDIS2.
LAN Problems with NDIS2 Drivers
57
LAN Problems with NDIS2 Drivers
Symptom
No adapter detected.
Card services could not allocate
LAN IRQ.
Card services could not allocate
LAN I/O PORT base address.
Bank select port failed to respond.
Solution
■
LAN+Modem is not in the PCMCIA slot, or is not being recognized by C&SS.
■
■
The value specified for Interrupt in the
PROTOCOL.INI file is not available. Try using another address.
Use File/Edit Configuration to check that the
LAN IRQ does not conflict with any IRQs already in use. If so, change the IRQ setting
(make the same change in PROTOCOL.INI).
■
The I/O base-address value in the
PROTOCOL.INI file is not available for use. Try another port address. Check that the base address setting in Card and Socket Services matches that in PROTOCOL.INI.
Enabler cannot activate the card.
■
Try to make more resources available (BIOS).
Enabler activates the card but it cannot see the server.
■
Try to force Enabler to use a different IRQ
(possibly found by CONFIG), for example:
FMENABLE IRQ=A
Where A is the hexadecimal value of 10.
Enabler fails to find the card
■
Verify the EMM386.EXE settings in
CONFIG.SYS.
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LAN Problems With ODI Drivers
Symptom
The Frame type specified in the
NET.CFG file is not supported.
Solution
Unable to configure the adapter.
■
Card is not installed or is in the wrong slot.
Otherwise, it is not being recognized by C&SS or the enabler, or the enabler is not loaded.
After running VLM.EXE, “File
Server Not Found”.
Machine displays “Using DOS ver x.xx” then hangs.
The LSL is not loaded.
■
Make sure the Ethernet frame type in
NET.CFG is the same as in your network.
■
■
Try a different interrupt (IRQ) in the range of
3, 4, 5, 7 (sometimes), 9, 1, 11, 12, or 15.
The LSL must be loaded in order for
FEM556OD.COM (ODI) to work.
A TSR is loaded above the driver.
■
A Terminate-and-Stay-Resident file was loaded after FEM556OD.COM.
The Adapter did not initialize.
■
An expected resource is not, such as an I/O window at the PORT address in NET.CFG.
An invalid keyword was specified in NET.CFG on line x.
■
NET.CFG contains parameter entries known as Keywords, one of which was not recognized. Check Keywords in NET.CFG.
■
Legal frame types:
FRAME ETHERNET_
802.2,
FRAME ETHERNET_
802.3,
FRAME ETHERNET_
II,
FRAME ETHERNET_SNAP.
■
Try to make more resources available (BIOS) Enabler cannot activate card
Enabler activates the card but it cannot see the server.
Enabler fails to find the card
■
Try to force Enabler to use a different IRQ
(possibly found by CONFIG), for example:
■
FMENABLE IRQ=A
Where A is the hexadecimal value of 10.
■
Verify the EMM386.EXE exclusion setting in
CONFIG.SYS.
Problems connecting to the server.
■
Make sure CONFIG.SYS supports enough logical drives for the network. Add the line
LASTDRIVE=Z to CONFIG.SYS.
■
Check the NET.CFG settings.
Basic LAN Troubleshooting
59
Basic LAN Troubleshooting
Troubleshooting Guidelines
■
Check the card installation by reviewing Chapter 2.
■
Inspect all cables and connections.
■
■
■
Make sure you are running the latest BIOS for your PC.
Try a different LAN+Modem card in the same computer.
Try the LAN+Modem card in another computer.
Also, if you removed the card or shut down your computer while diagnostics were running, you must remove and reinstall the card using the procedures described in
“Removing and Reinstalling LAN+Modem Card”on page 52.
LAN Driver Placement in AUTOEXEC.BAT
Some computers start Windows upon startup. If the commands Setup added to your AUTOEXEC.BAT file do not run until you exit Windows, check the position of the commands in the AUTOEXEC.BAT file. You may have to move the WIN or WIN.COM command that starts Windows to the end of the file. Save the file and reboot your machine.
Forcing Full-Duplex Mode
The LAN+Modem card auto-selects full- or half-duplex operation. On NWay repeaters and switches using full-duplex transmission, it configures itself for full-duplex operation.
However, if you connect to non-NWay repeaters or switches with full-duplex support, you must use CONFIG to set the card for full-duplex operation.
1 Run CONFIG.
2 From the Main Menu, select Configuration and
Diagnostics Program.
3 Select Configure NIC.
4 Select Full Duplex.
5 Select Forced Full Duplex.
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Basic Modem Troubleshooting
Symptom
COM Port Conflict
(Modem on Com3 03E8,
IRQ 3)
Can't hear modem or speaker
Solution
■
Indicates a conflict between two drivers claiming the same IRQs. Change one of the IRQs.
ERROR Message
Modem doesn't dial correctly
Modem not responding
■
Make sure your computer's speaker is turned on
(ATM1).
■
Turn your speaker volume on (ATL3).
■
Make sure you selected the correct COM port in your software.
■
If you are typing from the command line in terminal mode, retype the command.
■
Make sure you are issuing the correct command.
■
■
■
■
■
■
Make sure you have entered the telephone number correctly if you are using the dialing directory.
Make sure the number you dialed is correct if you are dialing it in terminal mode.
Be sure you placed a 1 before your number when dialing long distance.
If you are required to dial a prefix such as 9, make sure you dialed it first.
The other line could be busy or not answering.
Make sure it is available to answer before calling.
If you are dialing internationally, your modem may not recognize the dial tone. Try the command
ATX3DT and the telephone number.
■
Check your computer's BIOS setup. If it requires certain settings for modems, be sure they have been turned on.
■
Make sure you have selected the correct COM port in your software setup.
■
Make sure the modem has been connected completely. Check all your connections and make sure they are all secure.
■
Make sure the IRQ the modem is using is the same as the IRQ the communications software package is using relative to the COM port in question.
■
If you are running Windows, make sure that the
IRQ the modem is using is the same as the IRQ as
Windows.
Basic Modem Troubleshooting
61
Symptom
Modem won't dial
Modem won't fax
Modem not listed in software
Modem won't connect
Modem communication error or modem not found
Solution
■
Check your phone line and cable connections. See
Chapter 2.
■
Make sure no other phone extension has been picked up on the same line.
■
Make sure you are using a standard analog telephone line. You might receive an error if you are trying to connect to a digital phone system or
PBX.
■
Listen for a normal dial tone on the line. If the dial tone sounds different than normal, find another line.
■
Make sure you have selected the correct fax class.
■
Make sure that you do not have another communications program open.
■
Be sure you selected the correct printer driver in your word processing program.
■
Turn off all power management.
■
If you do not have a 3Com modem listed, refer to
“Setting Up Your Communications Software” in Chapter 8.
■
Make sure the parity, modem speed, word length, and stop bits are set up according to specifications.
■
Try removing all of the error correction and data compression.
■
DOS users should ensure that the correct modem enablers are loading in the CONFIG.SYS or
AUTOEXEC.BAT file.
■
Make sure you have inserted or installed the modem completely.
■
Check your computer's BIOS setup. If it requires certain settings for modems, be sure they have been turned on.
■
Make sure you have selected the correct COM port in your software setup.
■
Check all the cable connections and make sure they are secure.
■
If you are using fax software, make sure you have selected the correct fax class.
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Symptom
NO DIAL TONE Message
DIGITAL LINE ERROR
Message
Modem clicks repeatedly, but no connection is made
Modem will not work with
IBM notebooks.
Solution
■
Check all the cable connections and make sure they are secure. The connection to the phone line could be incomplete, or the phone cable could be bad.
■
Make sure the telephone line you are using is not in use by someone else.
■
Check to make sure you are using a standard analog telephone line. If you are trying to connect to a digital phone system or a PBX, you may receive an error message.
■
Make sure the phone line is in working order by connecting a standard telephone and listening for a dial tone.
■
You are trying to connect to a digital phone system or a PBX. Change lines to connect to a standard analog telephone line.
■
You are trying to connect to a digital phone system or a PBX. Change lines to connect to a standard analog telephone line. Ordinarily, you would get a DIGITAL LINE ERROR message, but if the current is under 100mA, the modem will click repeatedly but the message will not appear
■
The cable may not be seated securely. Check both cable connections to the modem and to the phone jack or cellular phone.
■
If you are using an IBM Thinkpad 755CSE or other
IBM computer that has an internal modem, you must disable the modem in order to use your
LAN+Modem card:
1 Load Windows.
2 Open the IBM Thinkpad Setup Group.
3 Open the DSP Icon.
4 Uncheck Telephony Function.
5 Save.
6 Reboot the computer.
A
S
PECIFICATIONS
Table 4 Specifications
Network Interface
3CCFEM556 PC Card Ethernet IEEE 802.3 10BASE-T and 100BASE-TX industry standards
Physical Dimensions
Length
Height
Width
Weight
3.370 in (85.6 mm)
Type II, 0.197 in (5.0 mm)
2.126 in (54 mm)
0.86 oz (24.4 g)
Environmental Operating Range
Operating temperature 0 to 55˚C (32 to 131˚F)
Relative humidity 5 to 90% noncondensing
Card Information Structure (CIS) Memory Size
CIS: 256 bytes
Network Cable Specifications
Category 3 LAN and high-speed data cable (10 Mbps) that meets the requirements of EIA/TIA-568 and EIA/TIA TSB-36 (for example,
Anixter
®
CM-00424BAG-3 or equivalent)
Category 4 extended distance LAN cable (16 Mbps) that meets the requirements of EIA/TIA-568 and EIA/TIA TSB-36 (for example,
Anixter CM-00424BAG-4 or equivalent)
Category 5 voice and data transmission LAN cable (100 Mbps) that meets the requirements of EIA/TIA-568 and EIA/TIA TSB-36 (i.e.,
AT&T ® type 1061 or equivalent)
Power Requirements
Operating voltage +5 V ± 5% @ 500 mA (max)
64
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Table 4 Specifications (continued)
Power consumption (active mode)
10BASE-T LAN
100BASE-TX LAN
197mA
277mA
Modem
10BASE-T and Modem
100BASE-TX and Modem
379mA
446mA
500mA
Certification
FCC Part 15, Class B & Part 68 x2 protocol support
CCITT recommendations supported:
V.90.
V.34 1996. Full-duplex asynchronous at 33,600, 31,200, 28,800,
26,400, 24,000, 21,600, 19,200, 12,000, 9600, 7200, 4800, or
2400 bps with or without MNP.
V.42. Error correction.
V.42bis. Data compression over analog phone lines.
V.32bis. Full-duplex asynchronous at 14,400, 12,000, 9600, 7200, or 4800 bps with or without MNP. V.42 and V.42bis full-duplex synchronous.
V.32. Full-duplex asynchronous at 9600 or 4800 bps with or without MNP. V.42 and V.42bis full-duplex synchronous.
V.29. Half-duplex synchronous at 9600, 7200, or 4800 bps for facsimile transmission and reception.
V.27ter. Half-duplex synchronous at 4800 or 2400 bps for facsimile transmission and reception.
V.23. Full-duplex asynchronous at 1200 or 600 bps in forward channel and 75 bps in reverse channel.
V.22bis. Full-duplex asynchronous at 2400 bps with or without
MNP. V.42 and V.42bis full-duplex synchronous.
V.22. Full-duplex asynchronous at 1200 or 600 bps with or without
MNP. V.42 and V.42bis full-duplex synchronous.
V.21. Full-duplex asynchronous at 300 bps for data or facsimile transmission and reception with or without MNP.
MNP10. Error correction for cellular communications.
B
T
ECHNICAL
S
UPPORT
The following support information is correct as of this publication. For the latest information, refer to 3Com’s
World Wide Web site as described below.
On-line Technical Services
3Com offers world-wide product support 24 hours a day,
7 days a week, through the following:
■
3Com World Wide Web site
■
■
■
3Com FTP site
3Com Bulletin Board Service (3Com BBS)
3ComFacts
SM
automated fax service
World Wide Web Site
Access the latest networking information from the 3Com
World Wide Web site at http://www.3com.com.
This site offers support information such as technical documentation, software, and other support options ranging from technical education to maintenance and professional services.
3Com FTP Site
You can download drivers, patches, and software from the
3Com public FTP site using the Internet. Your FTP client will require the following information:
■
■
■
Hostname:
ftp.3com.com
or
192.156.136.12
Username:
anonymous
Password:
<your Internet e-mail address>
You do not need a user name and password if you are using a Web browser such as Netscape Navigator or
Internet Explorer.
66
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S
UPPORT
3Com Bulletin Board Service
The 3Com BBS contains patches, software, and drivers for
3Com products. This service is available through analog or digital (ISDN) modems.
For analog lines, set your modem to 8 data bits, no parity, and 1 stop bit. Dial the most convenient number from the following table:
Country
Australia
Brazil
France
Germany
Hong Kong
Italy
Japan
Mexico
P.R. of China
Taiwan, R.O.C.
U.K.
U.S.A.
Data Rate
Up to 14,400 bps
Up to 14,400 bps
Up to 14,400 bps
Up to 28,800 bps
Up to 14,400 bps
Up to 14,400 bps
Up to 14,400 bps
Up to 28,800 bps
Up to 14,400 bps
Up to 14,400 bps
Up to 28,800 bps
Up to 28,800 bps
Telephone
61 2 9955 2073
55 11 5181 9666
33 1 6986 6954
4989 62732 188
852 2537 5601
39 2 27300680
81 3 3345 7266
52 5 520 7835
86 10 684 92351
886 2 377 5840
44 1442 438278
1 408 980 8204
For ISDN lines using a digital modem, dial 1 408 654 2703.
3ComFacts Automated Fax Service
The 3ComFacts automated fax service provides technical articles, diagrams, and troubleshooting instructions. Use a touch-tone telephone and call 1 408 727 7021.
Support from Your Network Supplier
Many network suppliers are authorized 3Com service partners and provide network planning, installation, hardware maintenance, application training, and other support services.
Support from 3Com
67
When you contact your network supplier for assistance, have the following information ready:
■
■
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
■
■
Diagnostic error messages
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com on-line technical resources or from your network supplier,
3Com offers technical telephone support services. To find out more about your support options, please call the 3Com technical telephone support phone number at the location nearest you.
When you contact 3Com for assistance, have the following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
■
Diagnostic error messages
Details about recent configuration changes, if applicable
68
A
PPENDIX
B: T
ECHNICAL
S
UPPORT
Below is a list of worldwide technical telephone support numbers:
Country
Asia Pacific Rim
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
Philippines
P.R. of China
Singapore
S. Korea
From Seoul:
Taiwan, R.O.C.
Thailand
Telephone Number
1 800 678 515
800 933 486
61 2 9937 5085
001 800 61 009
0031 61 6439
1800 801 777
0800 446 398
61 2 9937 5085
1235 61 266 2602
10800 61 00137 or 021 6350 1590
800 6161 463
82 2 3455 6455
00798 611 2230
0080 611 261
001 800 611 2000
Europe
From anywhere in Europe, call: +31 (0)30 6029900 phone
+31 (0)30 6029999 fax
From the following countries, you may use the toll-free numbers:
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.
06 607468
0800 71429
800 17309
0800 113153
0800 917959
0130 821502
00800 12813
1 800 553117
177 3103794
1678 79489
0800 0227788
800 11376
0800 3111206
05 05313416
0800 995014
900 983125
020 795482
0800 55 3072
0800 966197
Latin America
Argentina
Brazil
Colombia
Mexico
North America
541 312 3266
55 11 523 5153
571 629 4847
01 800 849 2273
1 800 NET 3Com (1 800 638 3266)
Returning Products for Repair
69
Returning Products for Repair
Before returning a product to 3Com for repair, obtain a
Return Materials Authorization (RMA) number. Products received without RMA numbers will be returned unopened at the sender’s expense.
To obtain an RMA number, call or fax:
Country
Asia, Pacific Rim
Telephone Number
65 543 6342
Fax Number
65 543 6348
Europe, South Africa, and Middle East
011 44 1442 435860 011 44 1442
435718
From the following European countries, you may call the toll-free numbers; select option 2 and then option 2:
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.
06 607468
0800 71429
800 17309
0800 113153
0800 917959
0130 821502
00800 12813
1800553117
177 3103794
1678 79489
0800 0227788
800 11376
00800 3111206
05 05313416
0800 995014
900 983125
020 795482
0800 55 3072
0800 966197
Latin America 1 408 326 2927
U.S.A. and Canada 1 800 876 3266, option 2
1 408 764 6883
1 408 764 7120
3Com Corporation L
IMITED
W
ARRANTY
H
ARDWARE
3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its
Authorized Reseller:
Network interface cards
Other hardware products (unless otherwise specified in the warranty statement above)
Spare parts and spares kits
Lifetime
1 year
90 days
If a product does not operate as warranted above during the applicable warranty period, 3Com shall, at its option and expense, repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of 3Com. Replacement products may be new or reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty or the remainder of the initial warranty period, whichever is longer.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not.
S
OFTWARE
3Com warrants that the software programs licensed from it will perform in substantial conformance to the program specifications therefor for a period of ninety (90) days from the date of purchase from
3Com or its Authorized Reseller. 3Com warrants the media containing software against failure during the warranty period. No updates are provided. The sole obligation of 3Com with respect to this express warranty shall be (at the discretion of 3Com) to refund the purchase price paid by Customer for any defective software products, or to replace any defective media with software which substantially conforms to applicable 3Com published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. 3Com makes no warranty or representation that its software products will work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. For any third-party products listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except where the noncompatibility is caused by a “bug” or defect in the third party’s product.
S
TANDARD
W
ARRANTY
S
ERVICE
Standard warranty service for hardware products may be obtained by delivering the defective product, accompanied by a copy of the dated proof of purchase, to the 3Com Corporate Service Center or to an
Authorized 3Com Service Center during the applicable warranty period. Standard warranty service for software products may be obtained by telephoning the 3Com Corporate Service Center or an
Authorized 3Com Service Center, within the warranty period. Products returned to the 3Com
Corporate Service Center must be preauthorized by 3Com with a Return Material Authorization (RMA) number marked on the outside of the package, and sent prepaid, insured, and packaged appropriately for safe shipment. The repaired or replaced item will be shipped to Customer, at the expense of 3Com, not later than thirty (30) days after receipt of the defective product by 3Com.
W
ARRANTIES
E
XCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT THE OPTION OF 3COM. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. 3COM NEITHER ASSUMES NOR AUTHORIZES
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE
THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR
ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED
ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED
USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
L
IMITATION OF
L
IABILITY
TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY
LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL
LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,
PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO
REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT THE OPTION OF 3COM. THIS
DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL OF ITS ESSENTIAL PURPOSE.
G
OVERNING
L
AW
This Limited Warranty shall be governed by the laws of the State of California, U.S.A. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. This warranty gives you specific legal rights which may vary depending on local law.
3Com Corporation, 5400 Bayfront Plaza, Santa Clara, CA 95052-8145 (408) 764-5000
FCC C
LASS
B C
ERTIFICATION
S
TATEMENT
3Com Corporation
Model No: 3CCFEM556B
Made in U.S.A.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference, and
2 This device must accept any interference received, including interference that may cause undesired operation.
WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of Communications
Equipment Standards entitled, “Digital Apparatus,” ICES-003.These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
■
Reorient or relocate the receiving antenna.
■
Increase the separation between the equipment and receiver.
■
Connect the equipment into an outlet on a circuit different from the one which the receiver is connected to.
■
Consult the dealer or an experienced radio/TV technician for help.
The user may find the following booklet prepared by the Federal Communications Commission helpful:
The Interference Handbook
This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No.
004-000-00345-4.
NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that you use quality interface cables when connecting to this device. Changes or modifications not expressly approved by 3Com could void the user’s authority to operate this equipment. Refer to the manual for specifications on cabling types.
FCC D
ECLARATION OF
C
ONFORMITY
We declare under our sole responsibility that the
Model:
3CCFEM556B
Description:
10/100 LAN + 56K Modem PC Card to which this declaration relates, is in conformity with the following standards or other normative documents:
■
ANSI C63.4-1992 Methods of Measurement
■
Federal Communications Commission 47 CFR Part 15, subpart B
15.107 (e) Class B Conducted Limits
15.109 (g) Class B Radiated Emissions Limits
3C
OM
E
ND
U
SER
S
OFTWARE
L
ICENSE
A
GREEMENT
IMPORTANT: Read Before Using This Product
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING
THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY 3COM
CORPORATION ("3COM") TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW. IF
YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE
THE SOFTWARE. USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT THESE
TERMS.
LICENSE: 3Com grants you a nonexclusive license to use the accompanying software program(s) (the
"Software") subject to the terms and restrictions set forth in this License Agreement. You are not permitted to lease, rent, distribute or sublicense the Software or to use the Software in a time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to you in the human readable code of the Software (source code). Except as provided below, this License Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other rights in respect to the Software.
The Software is licensed to be used on any workstation or any network server owned by or leased to you, provided that the Software is used only in connection with a 3Com adapter. You may reproduce and provide one (1) copy of the Software and supporting documentation for each such workstation or network server on which the Software is used as permitted hereunder. Otherwise, the Software and supporting documentation may be copied only as essential for backup or archive purposes in support of your use of the Software as permitted hereunder. You must reproduce and include all copyright notices and any other proprietary rights notices appearing on the Software and the supporting documentation on any copies that you make.
NO ASSIGNMENT; NO REVERSE ENGINEERING: You may not transfer or assign the Software and/or this License Agreement to another party without the prior written consent of 3Com. If such consent is given and you transfer or assign the Software and/or this License Agreement, then you must at the same time either transfer any copies of the Software as well as the supporting documentation to the same party or destroy any such materials not transferred. Except as set forth above, you may not transfer or assign the Software or your rights under this License Agreement.
Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly prohibited. However, if you are a European Community ("EC") resident, information necessary to achieve interoperability of the Software with other programs within the meaning of the EC Directive on the Legal Protection of Computer Programs is available to you from 3Com upon written request.
EXPORT RESTRICTIONS: You agree that you will not export or re-export the Software or accompanying documentation (or any copies thereof) or any products utilizing the Software or such documentation in violation of any applicable laws or regulations of the United States or the country in which you obtained them.
TRADE SECRETS; TITLE: You acknowledge and agree that the structure, sequence and organization of the Software are the valuable trade secrets of 3Com and its suppliers. You agree to hold such trade secrets in confidence. You further acknowledge and agree that ownership of, and title to, the Software and all subsequent copies thereof regardless of the form or media are held by 3Com and its suppliers.
UNITED STATES GOVERNMENT LEGEND:
The Software is commercial in nature and developed solely at private expense. The Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in this License Agreement, which is 3Com’s standard commercial license for the Software.
Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov. 1995) or
FAR 52.227-14 (June 1987), whichever is applicable.
TERM AND TERMINATION: This license will expire fifty (50) years from the date that you first use the
Software, if it is not earlier terminated. You may terminate it at any time by destroying the Software and documentation together with all copies and merged portions in any form. It will also terminate immediately if you fail to comply with any term or condition of this License Agreement. Upon such termination you agree to destroy the Software and documentation, together with all copies and merged portions in any form.
GOVERNING LAW: This License Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States. You agree that the United Nations
Convention on Contracts for the International Sale of Goods (1980) is hereby excluded in its entirety from application to this License Agreement.
LIMITED WARRANTY; LIMITATION OF LIABILITY: All warranties and limitations of liability applicable to the Software are as stated on the Limited Warranty Card or in the product manual accompanying the Software. Such warranties and limitations of liability are incorporated herein in their entirety by this reference.
SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired and a valid, legal and enforceable provision of similar intent and economic impact shall be substituted therefor.
ENTIRE AGREEMENT: This License Agreement sets forth the entire understanding and agreement between you and 3Com, supersedes all prior agreements, whether written or oral, with respect to the
Software, and may be amended only in a writing signed by both parties.
3Com is a registered trademark of 3Com Corporation.
3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145,
(408) 764-5000
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