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The IP Endpoint Company
VoIP V3 Paging Server
Operations Guide
SIP Compliant
Part #011146
Document Part #930427C for Firmware Version 6.2.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
Operations Guide 930427C
SIP Compliant 011146
COPYRIGHT NOTICE:
© 2011, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or implied, including any warranty or merchantability or fitness for any purpose, with respect to this manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make changes, without notice, to this manual and to any such product, software, firmware, and/or hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who licenses that software.
Software or firmware developed by Cyberdata that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be the trademarks or registered trademarks of their respective owners.
CyberData Corporation
The IP Endpoint Company
Technical Support
The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.html
We have several technical support staff monitoring this form and they will contact you within 12 hours after receiving a submission.
Phone: (831) 373-2601, Ext. 333
Email: [email protected]
Fax: (831) 373-4193
Company and product information is at
www.cyberdata.net
.
930427C Operations Guide
Revision Information
Revision 930427C, which corresponds to firmware version 6.2.0, was released on November 2, 2011, and has the following changes:
• Updates
Figure 2-2, "Typical Installation" .
CyberData Corporation 930427C Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.
GENERAL ALERT
CyberData Corporation 930427C Operations Guide
Pictorial Alert Icons
GENERAL ALERT
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and health practices and determine the applicability of regulatory limitations prior to use. Potential safety hazards are identified in this manual through the use of words Danger, Warning, and
Caution, the specific hazard type, and pictorial alert icons.
CyberData Corporation 930427C Operations Guide
Abbreviations and Terms
Abbreviation or Term
A-law
PBX
PoE
RTFM
SIP u-law
UC
VoIP
AVP
Cat 5
DHCP
LAN
LED
Mbps
NTP
Definition
A standard companding algorithm, used in European digital communications systems to optimize, i.e., modify, the dynamic range of an analog signal for digitizing.
Audio Video Profile
TIA/EIA-568-B Category 5
Dynamic Host Configuration Protocol
Local Area Network
Light Emitting Diode
Megabits per second.
Network Time Protocol
Private Branch Exchange
Power over Ethernet (as per IEEE 802.3af standard)
Reset Test Function Management
Session Initiated Protocol
A companding algorithm, primarily used in the digital telecommunication
Unified Communications
Voice over Internet Protocol
CyberData Corporation 930427C Operations Guide
Contents
Chapter 1 Product Overview 1
Chapter 2 Setting Up the V3 Paging Server 5
Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio Output/Audio Ground Reference .8
Confirm Power on, Network Connectivity, and Connection Speed .................................. 11
Appendix A Setting Up a TFTP Server 51
CyberData Corporation 930427C Operations Guide i
Appendix B Troubleshooting/Technical Support 52
ii
CyberData Corporation 930427C Operations Guide
1 Product Overview
The CyberData V3 VoIP Paging Server enables users through a single SIP phone extension, to access multiple zones for paging in a VoIP network and to connect to legacy analog overhead paging systems.
A second SIP extension can be configured as a night ringer playing a user-uploadable audio file.
The V3 Paging Server allows direct connection to legacy analog paging amplifiers that require a
"Page Port" type of input that meets a balanced 600 Ohm 10Vpp signal or a 10k Ohm Hi-Z 2vpp signal. You can also take advantage of connections for a dry contact relay (page start output) and sense input (Fault Sense Input) for additional functionality.
The easy-to-use, web-based configuration provides a graphical user interface to set up to 100 paging zones for IP paging with unique multicast address and port number combinations.
The V3 Paging Server connects via a single CAT 5 or 6 network cable to a standard PoE 802.3af compliant switch.
1
CyberData Corporation 930427C Operations Guide
Product Overview
How to Identify This Product
2
1.1 How to Identify This Product
To identify the VoIP V3 Paging Server, look for a model number label similar to the one shown in
. The model number on the label should be 011146.
Figure 1-1. Model Number Label
Model number
WWW.CYBERDATA.NET
V3 VoIP PAGING SERVER
RoHS COMPLIANT
011146B / 021059C
146000001
CyberData Corporation 930427C Operations Guide
Product Overview
Product features
3
1.2 Product features
●
●
●
●
●
●
●
●
●
●
●
●
●
SIP RFC 3261 compatible
Multicast output
Two SIP endpoints (one for Night Ringer)
DTMF control of zone selection
Page Start Relay contacts
Remote amp fault sensor
Delayed page support
Line-In connection for music-on-hold multicasting
Line-out connection to support analog Amps
User uploadable audio files
Web-based configuration and firmware upload
PoE 802.3af enabled (Power-over-Ethernet)
19-inch Rack mount option
1.3 Supported
●
●
●
●
●
HTTP Web-based configuration
Provides an intuitive GUI for easy system configuration and verification of speaker operations.
DHCP Client
TFTP Client
RTP Version 2 Multicast and Unicast
Audio Codec
• G.711 U-law
• DTMF detection
CyberData Corporation 930427C Operations Guide
1.4 Product Specifications
Specifications
Regulatory Compliance
Power Requirement
Connection Speed
Protocol
Page Port Output
Line In:
Input Signal Amplitudes
Input Impedance
Line Out:
Output Signal Amplitudes
Output Level
Total Harmonic Distortion
Output Impedance
Part Number
Dimensions
Weight
Table 1-1. Product Specifications
FCC Class A, UL 60950, CE
PoE or 48V DC
10/100 Mbps
SIP compliant
Balanced 600 Ohm 10VPP
2.0 VPP maximum
10k Ohm
2.0 VPP maximum
+2dBm nominal
0.5% maximum
10k Ohm
011146
6.11” L x 4.05” W x 1.15” H
1.2 pounds
Product Overview
Product Specifications
4
CyberData Corporation 930427C Operations Guide
2 Setting Up the V3 Paging Server
The topics in this chapter provide information on setting up, configuring, and using the VoIP V3
Paging Server.
2.1 Parts List
The packaging for the V3 Paging Server includes the parts in
Quantity
1
Part Name
V3 Paging Server
Table 2-2. Parts List
Illustration
1 Installation Quick Reference Guide
5
1 Mounting Template (located on the last page of the Installation Quick
Reference)
1 Mounting Kit (part #070057A) which includes:
(2) #4-6 x 7/8" Mounting Anchors
(2) #4 x 1-1/4" Round Phillips Wood
Screws
Operations Guide CyberData Corporation 930427C
Setting Up the V3 Paging Server
Typical Installation
6
2.2 Typical Installation
illustrates how the V3 Paging Server is normally installed as part of a paging system.
Figure 2-2. Typical Installation
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Connecting the V3 Paging Server
7
2.3 Connecting the V3 Paging Server
Before you connect the V3 Paging Server, be sure that you have received all of the parts described in
2.3.1 Connection Options
See Figure 2-3 and Table 2-1 for the connection options that are available for the V3 Paging Server.
Figure 2-3. Connection Options
Line In Line Out Page Port Output Power
48VDC
Pin 1 Pin2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7
Table 2-1. Page Port Output Connections
Pin Description
1
Fault Sense Input (Common). See Section 2.3.1.1, "Pin 1 and 2—Fault Sense Input
.
2
3
4
5
6
7
Fault Sense Input (Sense). See
Section 2.3.1.1, "Pin 1 and 2—Fault Sense Input
.
Positive 600-Ohm Audio Output a
. See Section 2.3.1.2, "Pin 3, 4, and 5—Positive/Negative 600-
Ohm Audio Output/Audio Ground Reference" .
Negative 600-Ohm Audio Output.
a
. See Section 2.3.1.2, "Pin 3, 4, and 5—Positive/Negative 600-
Ohm Audio Output/Audio Ground Reference" .
Audio Ground Reference. See
Section 2.3.1.2, "Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio
Output/Audio Ground Reference"
.
Relay Contact - Common b
. See
Section 2.3.1.3, "Pin 6 and 7—Relay Contact (Common/Normally
.
Relay Contact - Normally Open b
. See
Section 2.3.1.3, "Pin 6 and 7—Relay Contact
.
a. The 600-Ohm audio output of the page port is also suited for interfaces with lower input impedances.
b. 1 Amp at 30 VDC for continuous loads
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Connecting the V3 Paging Server
8
2.3.1.1 Pin 1 and 2—Fault Sense Input (Common/Sense)
This input was designed as a method of monitoring an external amplifier that is equipped with a fault sense relay.
When enabled via the web interface (
Section 2.4.8, "Configure the Sensor Parameters" ), this input
(when closed) will play a user uploadable audio file out of the line-out connection and/or place a
SIP call to a pre-determined extension and play that file.
2.3.1.2 Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio Output/Audio Ground
Reference
This output allows direct connection to paging amplifiers requiring a "Page Port" type input that meets a balanced 600 Ohm 10Vpp signal.
2.3.1.3 Pin 6 and 7—Relay Contact (Common/Normally Open)
When enabled on the web interface ( Section 2.4.4, "Configure the Device Parameters"
), every time an audio file is played out of the local line-out or 600 Ohm output, the relay will close, thereby enabling amplifiers with a remote turn-on capability to become active.
2.3.2 Removable Connector
shows the connector that is removable on the V3 Paging Server.
Figure 2-4. Removable Connector
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Connecting the V3 Paging Server
9
2.3.3 Connect to the Power Source
To use PoE, plug a Cat 5 Ethernet cable from the V3 Paging Server Ethernet port to your network.
As an alternative to PoE, you can plug one end of a +48V DC power supply into the Paging Server, and plug the other end into a receptacle. If required, connect the earth grounding wire to the chassis ground on the back of the unit. See
Figure 2-5. Connecting to the Power Source
PoE
To set up the V3 Paging Server, connect the device to your network:
Non PoE (with 48 VDC power supply)
48VDC
Poe
●
For PoE, plug one end of an 802.3af Ethernet cable into the V3 Paging Server Ethernet port. Plug the other end of the Ethernet cable into your network. See the figure on the left.
Non-Poe
●
For Non-PoE, connect the V3 Paging Server to a 48VDC power supply. See the figure on the left.
Chassis Ground
Chassis Ground
●
If required, connect the earth grounding wire to the Chassis Ground. See the figure on the left.
Chassis Ground
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Setting Up the V3 Paging Server
Connecting the V3 Paging Server
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2.3.4 Connect to the Network
Plug one end of a standard Ethernet cable into the Paging Server Ethernet port. Plug the other end into your network.
Figure 2-6. Connecting to the Network
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Connecting the V3 Paging Server
11
2.3.5 Confirm that the V3 Paging Server is Up and Running
The LEDs on the front of the V3 Paging Server verify the unit’s operations.
Figure 2-7. Paging Server LEDs
Link
(
GREEN
/
AMBER
LED)
Activity
(
GREEN
LED)
Status
(
GREEN
/
BLUE
LED)
Paging
(
GREEN
LED)
2.3.5.1 Confirm Power on, Network Connectivity, and Connection Speed
When you plug in the Ethernet cable or power supply:
• The round,
GREEN
/
BLUE
Status LED on the front of the V3 Paging Server comes on indicating that the power is on. Once the device has been initialized, this LED blinks at one second intervals.
• The square,
GREEN
/
AMBER
Link
LED above the Ethernet port indicates that the network connection has been established. The Link LED changes color to confirm the auto-negotiated connection speed:
• The Link LED is
GREEN
at 10 Mbps.
• The Link LED is
AMBER
at 100 Mbps.
• The
GREEN
Paging LED comes on after the device is booted and initialized. This LED blinks when a page is in progress. You can disable Beep on Initialization on the Device Configuration page.
2.3.5.2 Verify Network Activity
The square,
GREEN
Activity LED blinks when there is network traffic.
2.3.6 Announcing the IP Address
To announce the IP address for the V3 Paging Server, briefly press and then quickly release the
RTFM
switch. See
Figure 2-8. RTFM Switch
RTFM Switch
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Connecting the V3 Paging Server
12
2.3.7 Restore the Factory Default Settings
The V3 Paging Server is delivered with factory set default values for the parameters in
the RTFM switch (see
) on the back of the unit to restore these parameters to the factory default settings.
Figure 2-9. RTFM Switch
RTFM Switch
Note
When you perform this procedure, the factory default settings are restored. The default
parameters for access are shown in Table 2-3
.
Table 2-3. Factory Default Settings
Parameter
IP Addressing
IP Address a
Web Access Username
Web Access Password
Subnet Mask a
Default Gateway a
Factory Default Setting
DHCP
10.10.10.10
admin admin
255.0.0.0
10.0.0.1
a. Default if there is not a DHCP server present.
To restore these parameters to the factory default settings:
1. Press and hold the RTFM switch until the status and paging lights come on.
2. Continue to press the switch until after the indicator lights go off, and then release it.
3. The V3 Paging Server settings are restored to the factory defaults.
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
13
2.4 Configuring the V3 Paging Server
Use this section to configure the VoIP paging server.
2.4.1 Gather the Required Configuration Information
Have the following information available before you configure the V3 Paging Server.
2.4.1.1 Static or DHCP Addressing?
Know whether your system uses static or dynamic (DHCP) IP addressing. If it uses static addressing, you also need to know the values to assign to the following V3 Paging Server parameters:
• IP Address
• Subnet Mask
• Default Gateway
2.4.1.2 Username and Password for Configuration GUI
Determine the Username and Password that will replace the defaults after you initially log in to the configuration GUI.
• The Username is case-sensitive, and must be from four to 25 alphanumeric characters long.
• The Password is case-sensitive, and must be from four to 20 alphanumeric characters long.
2.4.1.3 SIP Settings
To configure the SIP parameters, determine whether you want to register with the server. If you do, determine the number of minutes the registration lease remains valid, and whether you want to automatically unregister when you reboot. To configure the SIP parameters, you also need to determine the values for these parameters:
• SIP Server IP Address
• Remote and Local SIP Port Numbers
• SIP User ID, and Authenticate ID and Password for this User ID
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
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2.4.2 V3 Paging Server Web Page Navigation
Table 2-4 shows the navigation buttons that you will see on every V3 Paging Server web page.
Web Page Item
Table 2-4. V3 Paging Amplifier Web Page Navigation
Description
Link to the Home page.
Link to the Device Configuration page.
Link to the Networking page.
Link to go to the SIP Configuration page.
Link to go to the Nightringer page.
Link to go to the Sensor Configuration page.
Link to go to the Paging Groups Configuration page.
Link to the Audio Configuration page.
Link to the Event Configuration page.
Link to the Autoprovisioning Configuration page.
Link to the Update Firmware page.
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
15
2.4.3 Log in to the Configuration GUI
1. Open your browser to the V3 Paging Server IP address.
Note
If the network does not have access to a DHCP server, the device will default to an IP address of 10.10.10.10.
Note
Make sure that the PC is on the same IP network as the V3 Paging Server.
Note
You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
CyberData’s VoIP Discovery Utility program is available at the following website address:
http://www.cyberdata.net/support/voip/discovery_utility.html
The unit ships in DHCP mode. To get to the Home page, use the discovery utility to scan for the device on the network and open your browser from there.
Note
To work with the V3 Paging Server configuration after the initial configuration, log in using
the IP address you assign to the device. Section 2.4.5, "Configure the Network Parameters"
provides instructions for entering the IP address.
2. When prompted, use the following default Username and Password to open the configuration
Home page:
Username: admin
Password: admin
Change the
Default Username
To change the default Web access Username and Password: and Password
1. Enter the new Username from four to 25 alphanumeric characters in the Change Username field. The Username is case-sensitive.
2. Enter the new Password from four to 20 alphanumeric characters in the Change Password field.
The Password is case-sensitive.
3. Enter the new password again in the Re-enter New Password field.
Click Save Settings.
CyberData Corporation 930427C Operations Guide
Figure 2-10. Home Page
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
16
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
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4. On the Home Page, review the setup details and navigation buttons described in
.
Table 2-5. Home Page Overview
Description Web Page Item
Device Settings
Device Name
Change Username
Change Password
Re-enter Password
Shows the device name (25 character limit).
Type in this field to change the username (25 character limit).
Type in this field to change the password (19 character limit).
Type the password again in this field to confirm the new password
(19 character limit).
Current Settings
Serial Number
Mac Address
Firmware Version
IP Addressing
IP Address
Subnet Mask
Default Gateway
DNS Server 1
DNS Server 2
SIP Mode is
Event Reporting is
Nightring is
Shows the device serial number.
Shows the device Mac address.
Shows the current firmware version.
Shows the current IP addressing setting (DHCP or Static).
Shows the current IP address.
Shows the current subnet mask address.
Shows the current default gateway address.
Shows the current DNS Server 1 address.
Shows the current DNS Server 2 address.
Shows the current status of the SIP Mode.
Shows the current status of the Event Reporting.
Shows the current status of the Nightringer.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
At this point you can:
• Review the V3 Paging Server’s Current Settings. Use the RTFM switch to restore the factory
default settings. See 2.3.7 "Restore the Factory Default Settings"
.
• Configure the network parameters. Click Network Setup and refer to
Section 2.4.5, "Configure the Network Parameters"
for instructions.
• Configure the SIP parameters. Click SIP Setup and see
Section 2.4.6, "Configure the SiP
.
for instructions.
Note
Click the Upgrade Firmware button any time you need to upload new versions of the
firmware. Refer to Section 2.5, "Upgrading the Firmware"
for instructions.
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
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2.4.4 Configure the Device Parameters
1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-11 .
Figure 2-11. Device Configuration Page
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
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2. On the Device Configuration page, you may enter values for the parameters indicated in
Web Page Item
Miscellaneous Settings
Beep on Initialization
Enable Line In to Line Out
Loopback
Enable Line-In to Multicast
Table 2-6. Device Configuration Parameters
Description
When selected, you will hear a beep when the speaker initializes.
When selected, audio is sent from the line -in to the line-out output.
Multicast Address
Multicast Port
Enable Relay on Local Audio
When selected, the line-in audio will be multicast to the address and port specified on the web page.
Note: Ideally, the specified address and port will match that of a low priority MGROUP (such as background music) on the speakers or paging amplifiers.
Note: When line-in to multicast is selected, do not set that multicast address and port to the same multicast address and port that is used by one of your PGROUPS. Otherwise, when you call the PGROUP, the Paging Server will be unable to send the new audio stream because the port will already be in use by the line-in to multicast stream.
Type the Multicast address.
Type the Multicast port number.
When selected, the relay will be closed any time that audio is played out of the line-out/page port. This setting is for legacy analog amplifiers that are often connected to the page port. Analog amplifiers will often have a noticeable hum if they are turned on while there is no audio being played. The relay closure causes these amplifiers to turn on only when audio is sent to them.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Test Audio button to do an audio test. When the Test
Audio button is pressed, you will hear a voice message for testing the device audio quality and volume.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click the Save button.
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
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2.4.5 Configure the Network Parameters
Configuring the network parameters enables your network to recognize the V3 Paging Server and communicate with it. Click Network Setup on the Home page to open the Network Configuration page.
Figure 2-12. Network Setup Page
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
21
On the Network Setup page, enter values for the parameters indicated in
.
Web Page Item
Stored Network Settings
IP Addressing
IP Address
Subnet Mask
Default Gateway
DNS Server 1
DNS Server 2
Current Network Settings
IP Address
Subnet Mask
Default Gateway
DNS Server 1
DNS Server 2
Table 2-7. Network Configuration Parameters
Description
Shows the settings stored in non-volatile memory.
Select either DHCP IP Addressing or Static IP Addressing by marking the appropriate radio button. If you select Static, configure the remaining parameters indicated in
. If you select DHCP, go to
Enter the Static IP address.
Enter the Subnet Mask address.
Enter the Default Gateway address.
Enter the DNS Server 1 address.
Enter the DNS Server 2 address.
Shows the current network settings.
Shows the current Static IP address.
Shows the current Subnet Mask address.
Shows the current Default Gateway address.
Shows the current DNS Server 1 address.
Shows the current DNS Server 2 address.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
On this page:
1. Specify whether you use Static or DHCP IP Addressing by marking the appropriate radio
button. Then, if you select Static, go to Step 2
.
2. For Static IP Addressing, also enter values for the following parameters:
• The V3 Paging Server’s IP Address: The V3 Paging Server is delivered with a factory default
IP address. Change the default address to the correct IP address for your system.
• The Subnet Mask.
• The Default Gateway.
3. Click Save when you are finished.
4. Click Reboot for the new settings to take effect.
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
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2.4.6 Configure the SiP Parameters
The SIP parameters enable the V3 Paging Server to contact and register with the SIP server. On the
Home page, click SIP Config to open the SIP Configuration page.
Figure 2-13. SIP Configuration Page
CyberData Corporation 930427C Operations Guide
Setting Up the V3 Paging Server
Configuring the V3 Paging Server
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5. On the SIP Setup page, enter values for the parameters indicated in
Web Page Item
SIP Settings
SIP Server
Table 2-8. SIP Configuration Parameters
Description
Remote SIP Port
Local SIP Port
Outbound Proxy
Outbound Proxy Port
SIP User ID
Authenticate ID
Authenticate Password
Register with a SIP Server
Re-registration Interval (in seconds)
Unregister on Reboot
Buffer SIP Calls
Type the SIP server represented as either a numeric IP address in dotted decimal notation or the fully qualified host name (255 character limit [FQDN]).
Type the Remote SIP Port number (default 5060)
(8 character limit).
Type the Local SIP Port number (default 5060)
(8 character limit).
Type the Outbound Proxy as either a numeric IP address in dotted decimal notation or the fully qualified host name
(255 character limit [FQDN]).
Type the Outbound Proxy Port number (8 character limit).
Type the SIP User ID (up to 64 alphanumeric characters).
Type the Authenticate ID
(up to 64 alphanumeric characters).
Type the Authenticate Password (up to 64 alphanumeric characters).
Enable or disable SIP Registration.
For information about Point-to-Point Configuration, see
2.4.6.1, "Point-to-Point Configuration" .
Type the SIP Registration lease time in seconds (default is 60 minutes) (8 character limit). Re-registration Interval (in seconds)
When selected, on boot, the device will first register with a SIP server with a expiration delay of 0 seconds. This has the effect of unregistering any current devices on this extension.
When this is enabled, SIP calls to the device will be stored in memory and will play when either the call is terminated or the buffer is full. The receive buffer is 2MB in size and this is equal to about four minutes of ulaw encoded audio.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
CyberData Corporation
1. Enter the IP address of the SIP Server.
2. Enter the port numbers used for SIP signaling:
a. Remote SIP Port b. Local SIP Port
3. Enter the SIP registration parameters:
a. SIP User ID
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b. Authenticate ID c. Authenticate Password
4. For SIP Registration, designate whether you want the VoIP Paging Server to register with your
SIP server.
5. At Unregister on Reboot: a. Select Yes to automatically unregister the V3 Paging Server when you reboot it.
b. Select No to keep the V3 Paging Server registered when you reboot it.
6. In the Register Expiration field, enter the number of seconds the V3 Paging Server registration lease remains valid with the SIP Server. The V3 Paging Server automatically re-registers with the SIP server before the lease expiration timeout.
7. Click Save.
8. Click Reboot for the new settings to take effect.
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2.4.6.1 Point-to-Point Configuration
When the board is set to not register with a SIP server, it's possible to set the device to dial out to a single endpoint. To do this, do the following:
1. On the SIP Configuration page (
Figure 2-14 ), make sure that the Register with a SIP Server
parameter is not selected.
2. Type the IP address of the remote device that you want to contact into the Dial out Extension field
Note
The delayed DTMF functionality is available in the Point-to-Point Mode.
Note
Establishing point-to-point SiP calls may not work with all phones.
Figure 2-14. SIP Configuration Page Set to Point-to-Point Mode
CyberData Corporation
Device is set to NOT register with a SIP server
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2.4.7 Configure the Night Ringer Parameters
1. Click on the Nightringer button to open the Nightringer Configuration page. See
Figure 2-15. Nightringer Configuration Setup
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2. On the Nightringer Configuration page, enter values for the parameters indicated in
Web Page Item
Enable Nightringer
Table 2-9. Nightringer Configuration Parameters
Description
When the nightringer is enabled, the unit will attempt to register a second extension with the SIP server. Any calls made to this extension will play a ringtone.
Nightringer Settings
SIP Server
Remote SIP Port
Local SIP Port
User ID
Authenticate ID
Authenticate Password
Re-registration Interval (in seconds)
Relay Rings to Multicast
Multicast Address
Multicast Port
Type the SIP server represented as either a numeric IP address in dotted decimal notation.
Type the Remote SIP Port number (default 5060)
(8 character limit).
Type the Local SIP Port number (default 5061)
(8 character limit).
Note: This value cannot be the same as the
.
Type the User ID (up to 64 alphanumeric characters).
Type the Authenticate ID (up to 64 alphanumeric characters).
Type the Authenticate Password (up to 64 alphanumeric characters).
Type the SIP Registration lease time in seconds (default is
60 minutes) (8 character limit). Re-registration Interval (in seconds)
When selected, a user-defined audio file is sent to the specified multicast address and port when the night ringer is activated.
Type the Multicast address.
Type the Multicast port number.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click on the Save button.
4. Click Reboot for the new settings to take effect.
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2.4.8 Configure the Sensor Parameters
1. Click on the Sensor Config button to open the Sensor Configuration page. See Figure 2-16 .
Figure 2-16. Sensor Configuration Setup
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2. On the Sensor Configuration page, enter values for the parameters indicated in
Table 2-10. Nightringer Configuration Parameters
Description Web Page Item
Sensor Settings
Play Audio Locally
Make Call to Extension
Dial Out Extension
Dial Out ID
When selected, when the sensor is triggered, the audio file for "Sensor Triggered" will play out of the line-out and 600-
Ohm connectors.
When selected, when the sensor is triggered, the Paging
and play the "Sensor
Triggered" audio file when someone answers.
Enter the Dial Out Extension that you want the Paging
Server to call when the sensor is triggered.
.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click on the Save button.
4. Click Reboot for the new settings to take effect.
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2.4.9 Configure the Paging Groups (PGROUPS) Parameters
Note
A PGROUP is a way of assigning multicast addresses and port numbers when configuring multicast paging speakers.
To assign a multicast address, you must first configure the CyberData VoIP speakers that you want to put into a paging zone by entering a particular multicast address and port number combination in the web configuration for these speakers.
1. Click on the PGROUPS Setup button to open the PGROUPS Setup page. See
Figure 2-17. PGROUPS Setup
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Figure 2-18. PGROUPS Setup (continued)
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Figure 2-19. PGROUPS Setup (continued)
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2. On the PGROUPS Setup page, enter values for the parameters indicated in Table 2-11
.
Web Page Item
Bypass DTMF
#
Address
Port
Name
TTL
Lineout
Table 2-11. PGROUPS Setup Parameters
Description
When selected, bypassing the DTMF will result in all calls being relayed to PGROUP 0.
Shows the paging group number.
Enter the IP address of the PGROUP.
Enter the port number of the PGROUP.
Enter a name for the PGROUP.
The TTL field allows you to adjust the TTL. TTL is "time to live" and it describes how many networks (routers) a packet will go through before it is discarded. For more information, see Appendix C, ”How to Use the Multicast Extensions .
The Lineout field determines whether or not the V3 Paging
Server will play audio out of the line-out port in addition to forwarding it to the Pgroup.
3. After changing the parameters, click Save Settings.
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2.4.10 Operating the Paging Server
• When you call to make a page, the V3 Paging Server generates a tone over the phone.
• When you hear this tone, enter the two-digit code for the zone that you want to page.
• The V3 Paging Server establishes a connection to a zone.
• The V3 Paging Server generates another tone to the phone.
• When you hear this tone, you can begin speaking.
Note
For page-all, you simply configure all speakers with a particular multicast address and port number combination, which represents one of the 100 zones that the paging server will support initially. Each speaker can still be part of 100 other paging zones in addition to the one page-all zone.
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2.4.11 Configure the Audio Parameters
Click the Audio Config button to open the Audio Configuration page. See Figure 2-20 . The Audio
Configuration
page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom.
Figure 2-20. Audio Configuration Page
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Figure 2-21. Audio Configuration Page
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On the Audio Configuration page, enter values for the parameters indicated in Table 2-12
.
Note
Each entry on the Audio Configuration page replaces one of the stock audio files on the board. When the input box displays the word default, the V3 Paging Server is using the stock audio file. If that file is replaced with a user file, it will display the uploaded filename.
Table 2-12. Audio Configuration Parameters
Description Web Page Item
Audio Files
0-9
Dot
Audiotest
Pagetone
Invalid PGROUP
Your IP Address is
Rebooting
Restoring default
Sensor Triggered
Night Ring
The name of the audio configuration option is the same as the spoken audio that plays on the board (24 character limit).
'0' corresponds to the spoken word “zero.”
'1' corresponds to the spoken word “one.”
'2' corresponds to the spoken word “two.”
'3' corresponds to the spoken word “three.”
'4' corresponds to the spoken word “four.”
'5' corresponds to the spoken word “five.”
'6' corresponds to the spoken word “six.”
'7' corresponds to the spoken word “seven.”
'8' corresponds to the spoken word “eight.”
'9' corresponds to the spoken word “nine.”
Corresponds to the spoken word “dot.” (24 character limit).
Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit).
Corresponds to a simple tone that is unused by default (24 character limit).
Corresponds to the message “Invalid PGROUP” (24 character limit).
Corresponds to the message “Your IP address is...” (24 character limit).
Corresponds to the spoken word “Rebooting” (24 character limit).
Corresponds to the message “Restoring default” (24 character limit).
Corresponds to the message “Sensor Triggered” (24 character limit).
Specifies the ringtone for nightring. By default this parameter uses the same audio file that is selected for the Ring Tone parameter.
The Browse button will allow you to navigate to and select an audio file.
The Play button will play that audio file.
The Delete button will delete any user uploaded audio and restore the stock audio file.
The Save button will download a new user audio file to the board once you've selected the file by using the Browse button. The Save button will delete any pre-existing user-uploaded audio files.
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2.4.11.1 User-created Audio Files
User created audio files should be saved in the following format:
RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz
You can use the free utility Audacity to convert audio files into this format. See
.
Figure 2-22. Audacity 1
Figure 2-23. Audacity 2
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When you export an audio file with Audacity, save the output as:
• WAV (Microsoft) signed 16 bit PCM.
Figure 2-24. WAV (Microsoft) signed 16 bit PCM
WAV (Microsoft) signed 16 bit PCM
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2.4.12 Configure the Event Parameters
Click the Event Config button to open the Event Configuration page (
). The Event
Configuration
page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board.
Figure 2-25. Event Configuration Page
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Table 2-13 shows the web page items on the Event Configuration page.
Web Page Item
Enable Event Generation
Remote Event Server
Remote Event Server IP
Remote Event Server Port
Remote Event Server URL
Events
Enable Call Active Events
Enable Call Terminated Events
Enable Night Ring Events
Enable Power On Events
Enable 60 Second Heartbeat Events
Table 2-13. Event Configuration
Description
When selected, Event Generation is enabled.
Type the Remote Event Server IP address.
(64 character limit)
Type the Remote Event Server port number.
(8 character limit)
Type the Remote Event Server URL.
(127 character limit)
When selected, Call Active Events are enabled.
When selected, Call Terminated Events are enabled.
When selected, there is a notification when the unit receives a night ring.
When selected, Power On Events are enabled.
When selected, 60 Second Heartbeat Events are enabled.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Test Event button to test an event.
Click on the Reboot button to reboot the system.
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2.4.12.1 Example Packets for Events
The server and port are used to point to the listening server and the 'Remote Event Server URL' is the destination URL (typically the script running on the remote server that's used to parse and process the POST events).
Note
The XML is URL-encoded before transmission so the following examples are not completely accurate.
Here are example packets for every event:
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 197
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>POWERON</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 199
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>HEARTBEAT</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 196
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>BUTTON</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 201
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_ACTIVE</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
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Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 205
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_TERMINATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 197
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RINGING</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_START</event>
<index>8</index>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 233
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_STOP</event>
<index>8</index>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_ACTIVATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
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Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_DEACTIVATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>NIGHTRINGING</event>
</cyberdata>
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2.4.13 Configure the Autoprovisioning Parameters
1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page.
.
Figure 2-26. Autoprovisioning Configuration Page
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2. On the Autoprovisioning Configuration page, you may enter values for the parameters
.
Table 2-14. Autoprovisioning Configuration Parameters
Web Page Item
Autoprovisioning
Description
Enable Autoprovisioning See
Section 2.4.13.1, "Autoprovisioning" .
Get Autoprovisioning from DHCP See
Section 2.4.13.1, "Autoprovisioning" .
Autoprovisioning Server (IP Address) See
Section 2.4.13.1, "Autoprovisioning" (15 character limit).
Autoprovisioning Autoupdate
(in minutes)
Type the desired time (in minutes) that you want the
Autoprovisioning feature to update (6 character limit).
Autoprovisioning file name Displays the Autoprovisioning file name.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click the Save button.
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2.4.13.1 Autoprovisioning
Enable
Autoprovisioning
Option
With autoprovisioning enabled, the board will get its configuration from a remote TFTP server on startup or periodically on a scheduled delay. Autoprovisioned values will override values stored in on-board memory and will be visible on the web page. The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.
To use autoprovisioning, create a copy of the autoprovisioning template with the desired settings and name this file with the mac address of the device to configure (for example:
0020f7350058.config
). Put this file into your TFTP server directory and manually set the TFTP server address on the board.
It is not necessary to set every option found in the autoprovisioning template. As long as the XML is valid, the file can contain any subset. Options not autoprovisioned will default to the values stored in the on board memory. For example if you only wanted to modify the device name, the following would be a valid autoprovisioning file:
<?xml version="1.0" encoding="utf-8" ?>
<specific>
<MiscSettings>
<DeviceName>auto V3 Paging Server</DeviceName>
</MiscSettings>
</specific>
Networking
The board will only apply networking settings or firmware upgrades after a reboot.
Get
Autoprovisioning from DHCP
When this option is checked, the device will automatically fetch its autoprovisioning server address from the DHCP server. The device will use the address specified in OPTION 150 (TFTP-servername) or OPTION 66. If both options are set, the device will use OPTION 150.
Refer to the documentation of your DHCP server for setting up OPTION 150.
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To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both option 66 and 150), here's an example dhcpd.conf:
# dhcpd.conf
#
# Configuration file for ISC dhcpd (see 'man dhcpd.conf')
# ddns-update-style ad-hoc; option option-150 code 150 = ip-address; subnet 10.0.0.0 netmask 255.0.0.0 {
max-lease-time 120;
default-lease-time 120;
option routers 10.0.0.1;
option subnet-mask 255.0.0.0;
option domain-name "voiplab";
option domain-name-servers 10.0.0.1;
option time-offset -8; # Pacific Standard Time
option tftp-server-name "10.0.0.254";
option option-150 10.0.0.254;
range 10.10.0.1 10.10.2.1;}
Autoprovisioning
Server (IP Address)
Instead of using DHCP to provide the autoprovisioning tftp server address, you can specify an address manually.
Autoprovisioning
Autoupdate
If Autoprovisioning is enabled and the Autoprovisioning Autoupdate value is something other than 0 minutes, a service is started on startup that will wait the configured number of minutes and then try to re-download its autoprovisioning file. It will compare its previously autoprovisioned file with this new file and if there are differences, it will reboot the board.
Autoprovisioned An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three
Firmware Upgrades minutes, and the web page will be unresponsive during this time.
The 'FirmwareVersion' value in the xml file must match the version stored in the 'FirmwareFile'.
<FirmwareVersion>v5.0.5b01</FirmwareVersion>
<FirmwareFile>505b01-uImage-ceilingspeak</FirmwareFile>
If these values are mismatched, the board can get stuck in a loop where it goes through the following sequence of actions:
1. The board downloads and writes a new firmware file.
2. After the next reboot, the board recognizes that the firmware version does not match.
3. The board downloads and writes the firmware file again.
CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.
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Note
For information about TFTP servers, see
Appendix A: "Setting Up a TFTP Server" .
Autoprovisioned
Audio Files
Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be downloaded once for each device. Loading many audio files to the device from the web page could cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh the page.
The device uses the file name to determine when to download a new audio file. This means that if you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP server, the device will not recognize that the file has changed (because the file name is the same).
Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have been loaded to the board, the audio file settings will not change. You can force a change to the audio files on the board by one of the following two ways:
• Click Delete for each file that you want to restore to the factory default audio file on the Audio
Configuration
page.
• Change the autoprovisioning file with the word “default” set as the file name.
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2.5 Upgrading the Firmware
1. Click the Update Firmware button to open the Upgrade Firmware page. See
Figure 2-27. Upgrade Firmware Page
Table 2-15 shows the web page items on the Upgrade Firmware page.
Table 2-15. Upgrade Firmware Parameters
Description Web Page Item
File Upload
Firmware Version
Please specify a file
Shows the current firmware version.
Click the Browse button to navigate to the application firmware file that you want to upload.
Click on the Submit button to automatically upload the selected firmware and reboot the system.
Click on the Reboot button to reboot the system.
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2.5.0.1 Upgrade the Firmware
To upload the firmware from your computer:
1. Retrieve the latest V3 Paging Server firmware from the VoIP V3 Paging Server Downloads page at:
http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/downloads.html
2. Unzip the V3 Paging Server version file. This file may contain the following:
• Firmware file
• Release notes
3. Log in to the V3 Paging Server home page as instructed in
.
4. Click the Update Firmware button to open the Upgrade Firmware page. See
5. Click Browse, and then navigate to the location of the V3 Paging Server firmware file.
6. Click Submit.
Note
This starts the upload process. Once the V3 Paging Server has uploaded the file, the
Uploading Firmware
countdown page appears, indicating that the firmware is being written to flash. The V3 Paging Server will automatically reboot when the upload is complete. When the countdown finishes, the Upgrade Firmware page will refresh. The uploaded firmware filename should be displayed in the system configuration (indicating successful upload and reboot).
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Appendix A: Setting Up a TFTP Server
A.1 Set up a TFTP Server
Autoprovisioning requires a TFTP server for hosting the configuration file.
A.1.1 In a LINUX Environment
To set up a TFTP server on LINUX:
1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that directory.
2. Run the following command where
/tftpboot/
is the path to the directory you created in
: the directory that contains the files to be uploaded. For example: in.tftpd -l -s /tftpboot/your_directory_name
A.1.2 In a Windows Environment
You can find several options online for setting up a Windows TFTP server. This example explains how to use the Solarwinds freeware TFTP server, which you can download at: http://www.cyberdata.net/support/voip/solarwinds.html
To set up a TFTP server on Windows:
1. Install and start the software.
2. Select File
/
Configure
/
Security
tab
/
Transmit Only
.
Make a note of the default directory name, and then move the firmware files to be uploaded to that directory.
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Appendix B: Troubleshooting/Technical
Support
B.1 Frequently Asked Questions (FAQ)
Go to the following URL to see CyberData’s list of frequently asked questions: http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/faqs.html
B.1.1 Documentation
The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation at: http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/docs.html
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CyberData Corporation 930427C Operations Guide
Contact Information
53
B.2 Contact Information
Contact CyberData Corporation
3 Justin Court
Monterey, CA 93940 USA www.CyberData.net
Phone: 800-CYBERDATA (800-292-3732)
Fax: 831-373-4193
Sales 831-373-2601 Extension 334 Sales
Technical
Support
Returned
Materials
Authorization
The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.html
We have several technical support staff monitoring this form and they will contact you within 12 hours after receiving a form submission.
Phone: (831) 373-2601, Ext. 333
Email: [email protected]
To return the product, contact the Returned Materials Authorization (RMA) department:
Phone: 831-373-2601, Extension 136
Email: [email protected]
When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:
CyberData Corporation
3 Justin Court
Monterey, CA 93940
Attention: RMA "your RMA number"
RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address:
http://www.cyberdata.net/support/rmastatus.html
CyberData Corporation 930427C Operations Guide
Warranty
54
B.3 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of the product will be assessed. Repairs that are in warranty but are damaged by improper modifications or abuse, will be charged at the out-of-warranty rate. Products shipped to CyberData, both in and out-of-warranty, are shipped at the expense of the customer. Shipping charges for repaired products shipped back to the customer by CyberData, will be paid by CyberData.
CyberData shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
B.3.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any products to CyberData. Our Technical Support staff will determine if your product should be returned to us for further inspection. If Technical Support determines that your product needs to be returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be accepted for return without an approved RMA number. The product in its original package should be sent to the following address:
CyberData Corporation
3 Justin Court.
Monterey, CA 93940
Attn: RMA "xxxxxx"
B.3.2 Warranty & RMA Returns Outside of the United States
If you purchased your equipment through an authorized international distributor or reseller, please contact them directly for product repairs.
B.3.3 Spare in the Air Policy
CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address:
http://www.cyberdata.net/support/warranty/spareintheair.html
CyberData Corporation 930427C Operations Guide
Warranty
55
B.3.4 Return and Restocking Policy
For our authorized distributors and resellers, please refer to your CyberData Service Agreement for information on our return guidelines and procedures.
For End Users, please contact the company that you purchased your equipment from for their return policy.
B.3.5 Warranty and RMA Returns Page
The most recent warranty and RMA information is available at the CyberData Warranty and RMA
Returns Page at the following web address:
http://www.cyberdata.net/support/warranty/index.html
CyberData Corporation 930427C Operations Guide
Index
Symbols
Numerics
contact information 53 contact information for CyberData 53
Current Network Settings 21 current network settings 21
current settings, reviewing 17
CyberData contact information 53
A
address, configuration login 15
addressing
admin username and password 15
audio ground reference 8 audio output 8
authenticate ID and password for SIP server registration 24
autoprovisioned audio files 48
autoprovisioned firmware upgrades 47 autoprovisioning autoupdate 47
autoprovisioning enabled option 46 autoprovisioning from DHCP 46
autoprovisioning server (IP address) 47
autoprovisioning configuration 44, 45
C
changing
changing default username and password for configuration GUI 15
configurable parameters 17, 19, 21
configuration page
configurable parameters 17, 19, 21
connecting the V3 paging server 7
CyberData Corporation 930427C
D
default
IP address 12 subnet mask 12 username and password 12
default gateway 12, 21 default gateway for static addressing 21
default login address 15 default password for configuration GUI 15
default settings, restoring 12
default username and password for configuration
device configuration parameters 45
the device configuration page 44
device configuration parameters 19
device configuration password
changing for web configuration access 18
E
event configuration
Operations Guide
56
expiration time for SIP server lease 23, 24, 27
F
firmware
where to get the latest firmware 50
firmware upgrade parameters 49 firmware, upgrade 17, 49
G
H
http web-based configuration 3
I
default
L
lease, SIP server expiration time 23, 24, 27
line input specifications 4 line output specifications 4
line-in to multicast setting multicast, line-in to multicast setting
line-in, line-in to multicast setting 19
Linux, setting up a TFTP server on 51
log in address 15 logging in to configuration GUI 15
CyberData Corporation 930427C
M
N
navigation (web page) 14 navigation table 14
network activity, verifying 11
network configuration page 20 network parameters, configuring 20 network setup button 17, 20
O
P
page port 7 page port output connections 7
paging server
password
pin descriptions and functions 8
point-to-point configuration 25
port
power
Operations Guide
57
R
unregistering from SIP server during 24
registration and expiration, SIP server
required configuration for web access username and
resetting the IP address to the default 52
restoring factory default settings 12
return and restocking policy 55
RMA returned materials authorization 53
Stored Network Settings 21 subnet mask 12, 21 subnet mask static addressing 21
T
tech support 53 technical support, contact information 53
S
server
SIP
SIP configuration
SIP configuration parameters 23 outbound proxy 23
registration and expiration, SIP server lease 23, 27
unregister on reboot 23 user ID, SIP 23
SIP server 23 password for login 23 unregister from 23 user ID for login 23
SIP server parameters, configuring 13
speaker operations, verifying 18
CyberData Corporation 930427C
U
upgrade firmware 17, 49 upgrade firmware button 17
user ID
for SIP server login 23 user ID for SIP server registration 23
username
changing for web configuration access 18
username for configuration GUI 13, 15
V
verifying
connection speed 11 network activity 11 network connectivity 11
W
warranty and RMA returns page 55
warranty policy at CyberData 54
web access password 12 web access username 12
web configuration log in address 15
web page
navigation 14 web page navigation 14
Windows, setting up a TFTP server on 51
Operations Guide
58
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