Optimum Business Trunking and the NEC DSX

Optimum Business Trunking and the NEC DSX
NEC DSX-40 IP-PBX
Optimum Business
Trunking and the
NEC DSX-40 PBX
Configuration Guide
NEC DSX-40 IP-PBX
Table of Contents
1. Overview
3
2. SIP Trunk Adaptor Set-up Instructions
3
3. Additional Set-up Information
7
4. International Calling
8
5. PBX Configuration
9
6. Network Settings
10
7. SIP Programming
11
8. DID Extensions
13
9. Backup/ Restore
17
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NEC DSX-40 IP-PBX
1 Overview
The purpose of this configuration guide is to describe the steps needed to
configure the NEC DSX-40 IP-PBX for proper operation Optimum Business Sip
Trunking.
2 SIP Trunk Adaptor Set-up Instructions
These instructions describe the steps needed to configure the LAN side of the
Optimum Business SIP Trunk Adaptor.
Step 1:
Log on to the Optimum Business SIP Trunk Adaptor
1.Connect a PC to port 4 of the Optimum Business SIP Trunk Adaptor,
the silver device labeled Edgewater Networks, 4550 series.
2.Open a Web browser and go to IP Address
http://10.10.200.1. A login box will appear.
3.Enter login and password and click ‘OK’.
Login: pbxinstall
Password: s1ptrunk
Step 2:
Click on the LAN Settings Link
1.Assign an IP Address to the LAN interface of the SIP Trunk Adaptor.
The IP address must be on the same subnet as the IP PBX. This changes
the address on port 1 of the Optimum Business SIP Trunk Adaptor.
Note: This will become your local SIP
proxy IP address. No other IP addresses
will be provided by Cablevision.
2.Optional: Specify a VLAN for your
voice traffic. Click the ‘Enable Voice
VLAN Tagging’ check box. The default
VLAN ID is 100.
Note: VLAN 200 should not be used.
It is dedicated to port 4 for management.
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NEC DSX-40 IP-PBX
3.Optional: Enable the DHCP server. This will allow the SIP Trunk Adaptor to
act as a DHCP server, which will provide IP addresses to the voice network,
and create a dedicated voice LAN, as per diagram 2.
4. Click ‘Submit’.
Diagram 1
SIP Trunk Adaptor for IP-PBXs
Example: Single LAN Configuration
Using a connection from the customer’s LAN, the SIP Trunk Adaptor’s address can be
a statically assigned private IP address. It may not be assigned a Public IP address.
Diagram 2
SIP Trunk Adaptor for IP-PBXs
Example: Separate Voice and Data Networks Configuration
The customer attaches their Voice Switch to the Ethernet LAN port 1 on the
Optimum Business SIP Trunk Adaptor. The Optimum Business SIP Trunk Adaptor
can be enabled as a DHCP server to provide routing for the separate voice network.
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NEC DSX-40 IP-PBX
Step 3:
Click on the SIP Trunk Configuration Link
1.Select your IP PBX make
and model from the
drop-down menu.
2.Specify how the IP PBX
will register to the
Optimum Business
SIP Trunk Adaptor.
3.The Cablevision network
only supports Inband DTMF.
Click on the check box
next to “Convert Inband
DTMF” if you cannot
configure your IP PBX to
send out Inband DTMF. The DTMF tone duration generated by the phones
and/or PBX may need to be increased from their default setting. Some
phones and/or PBX have a default setting between 180ms to 200ms. This
setting is too low. The recommended setting is 600ms.
4. Click ‘Submit’.
Step 4:
Diagnostics Link
You can make a test call directly
from your phone or use the test
call application under the
Diagnostics link.
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NEC DSX-40 IP-PBX
Step 4 continued
Field
Description
Outbound Call Test
TelephoneNumber
Specifies an outside phone number to which an outbound call
will be initiated. The pilot telephone number of the SIP Trunk will
be prepopulated.
Pilot Number
Displays the provisioned pilot number, which is used for outbound
and inbound call tests.
Call
Initiates a call outbound to a telephone number entered or inbound
to the pilot number displayed.
Inbound Call Test
(radio button)
Indicates whether inbound test call will be enabled or disabled. If
inbound test calls are enabled, calls made to the pilot number will be
redirected to the test UA for fifteen minutes. When the pilot number
is dialed, you will hear a test message play.
Submit
Enables or disables the inbound call test.
IP Address to Ping
Verifies basic connectivity to a networking device. Successful ping
test results indicate that both physical and virtual path connections
exist between the system and the test IP address.
Ping Button
Sends a ping to the IP address specified in the field “IP Address
to Ping”.
IP Address
to Trace
Tracks the progress of a packet through the network. The packet can
be tracked through the WAN or LAN interfaces of the adaptor.
Interface
(radio button)
Indicates whether a packet will be tracked through the LAN or
the WAN.
Traceroute
Button
Initiates a traceroute to the specified IP address on either the LAN
or the WAN.
Reset
Clears all fields and selections and allows you to enter new information.
Reset applies to outbound call test, ping and traceroute.
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NEC DSX-40 IP-PBX
3 Additional Set-up Information
Systems
Field
Description
Pbxinstall Link
Select to change the default password for the pbxinstall login ID.
Only the password can be changed. The login ID cannot be changed.
Password
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NEC DSX-40 IP-PBX
Field
Description
Username
Specifies the username for which the password can be changed.
Current Password
Specifies the current password.
New Password
Specifies the new password.
Confirm Password
Confirms the new password.
Submit
Applies the settings configured on this page.
Reset
Clears all fields and selections and allows you to enter new information.
4 International Calling
Optimum Voice Business Trunking offers an optional International Calling Service
for direct-dialed calls made from the Customer’s business or from any phone via the
Optimum Voice International Calling remote access number to destinations outside of
the United States, Puerto Rico, Canada and the U.S. Virgin Islands at per minute rates.
The Customer must login to the Optimum Business Account Center and activate the
service on the Optimum Business Trunk Pilot telephone number to activate the service
and manage the monthly International spending limit for the account.
Activating International calling on the Pilot TN will enable International calling for all
Direct Inward Dial (DIDs) telephone numbers as well. Blocking International calling for
one or more DIDs is managed by the customer directly from the PBX phone system
configuration. To minimum the exposure to fraudulent calling, It is recommended to
limit International calling capability to those DID’s that require it and set up an account
spending limit that reflects what is necessary to run the business.
It is the Customer (and/or the Customer Agent’s) responsibility to properly secure
the customer’s PBX to prevent the PBX from being compromised and fraudulent calls
from being made by unauthorized (internal or external) users. If fraudulent calls are
detected, Cablevision reserves the right to disable International Calling until the
PBX is properly secured by the customer.
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NEC DSX-40 IP-PBX
5 PBX Configuration
The steps below describe the basic configuration required to enable the PBX to use
Optimum Business SIP Trunking for inbound and outbound calling. Please refer to
the NEC DSX-40 documentation for other advanced PBX features.
The configuration described here assumes that the PBX is already configured
and operational with station side phones using assigned extensions or DIDs. This
configuration is based on the NEC DSX-40 version 3.44.
This knowledge base solution provides the configuration steps for PBX registration
mode only. Static Mode is not supported.
PBX Information
Manufacturer:
NEC
Model:
NEC DSX-40
System Version:
3.44
Does the PBX send SIP Registration messages (Yes/No)?
Yes
Vendor Contact
www.necam.com
Optimum SIP Truck Adaptor Information
V1
Manufacturer:
Edgewater Network, Inc.
Model:
4552
Software Version:
11.6.19.0.1
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NEC DSX-40 IP-PBX
6 Network Settings
Device configuration requires the “NEC DSX System Administrator” software
tool. Once in the system the configuration file can be accessed and edited under
Database4Edit. To change network settings once in the configuration file navigate
to System4Config4Communication and enter the address of the PBX next to IP
Address and the address of the Optimum Business SIP Trunk Adaptor next to
Gateway. Here the PBX was assigned 10.10.156.11/24 and the Optimum Business
SIP Trunk Adaptor was assigned 10.10.156.1/24. To keep these as Static addresses,
DHCP Enabled above needs to be set to No.
When done click the Apply icon from above.
NOTE: Certain changes require disconnecting and resetting the system. The system
will prompt this message when required.
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NEC DSX-40 IP-PBX
7 SIP Programming
To configure SIP navigate to System4VoIP4Providers and set the
Service Provider field to Generic SIP. Enter the IP address of the Optimum Business
SIP Trunk Adaptor in both the Server Address and Domain fields. Set
Registration Type to Common. Add the credentials next to User and Password.
Use the same User ID and Password that you configured in the Optimum Business
SIP Trunk Adaptor. In this example 1 was selected as the corresponding Profile. The
WAN Address (1104) field should be 0.0.0.0.
Now navigate to System4VoIP4Setup. Enter 5060 next to SIP UDP Port and
10000 in the RTP Range Start field.
NOTE: The next section is dependent on how many lines are available on the system.
In this example four lines were used and began with Line 5.
Navigate to Lines4Config and each time the line from above should correspond
to the SIP Line being configured. Next to Type select DID Immediate Start. Enter
an appropriate name and next to Phone Number enter the Pilot DID. This should
correspond to the first line which in this case was SIP Line 5.
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NEC DSX-40 IP-PBX
When done click Apply from above.
Navigate to System4Ports4SIP Lines. As shown 5 was added as the first line. If the
registration is successful, Yes will appear under Registered.
Add remaining DIDs similarity for remaining lines. The Phone Number field for these
subsequent lines should individually include the remaining DID numbers.
NOTE: During Static mode on the PBX, two-way audio is lost. This is because the
DSX device automatically enters the Optimum Business SIP Trunk Adaptor’s WAN
address under (1104) and therefore uses it as the source RTP address. Nothing can
be done to stop the PBX from automatically entering the Optimum Business SIP Trunk
Adaptor’s Public address in the (1104) field during Static mode as this originates from
the PBX itself. Although the SIP signaling will work, RTP will fail for Static mode and
consequently, Static mode of operation is not supported and configuration for it is
not included in this document.
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NEC DSX-40 IP-PBX
8 Extensions/DID
To configure extensions navigate to System4Numbering4Stations and assign
extensions to valid station ports along with a name for each. In this case extension
“301” was assigned to station port 1 and extension “305” was assigned to station
port 5.
When done click the Apply from above.
Now navigate to Lines4DID and here is where extensions are associated to DIDs for
incoming calls. DID Entry 1 was used for extension 301 which had DID 4085555556
and DID Entry 2 was used for extension 305 and had DID 4085555557. The last 3
digits of each DID needs to be entered under Incoming Digits. Both Day Translation
and Night Translation should contain the extension that the DID should ring.
When done click the Apply from above.
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NEC DSX-40 IP-PBX
Navigate to Stations4Config and select the type of phone being used. Then enter
the full DID for each extension next to ANI ID.
NOTE: The right and left arrow buttons from above may be used to direct to the
appropriate extensions.
The VoIP profile under Stations4Config4VoIP (2106) should also match the
profile currently registered to the Optimum Business SIP Trunk Adaptor, in this
example Profile 1.
To enable external transfer calls navigate to Lines4Config4Setup and for each line
make sure Tandem Calls is checked under Settings (3103).
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NEC DSX-40 IP-PBX
To enable conference calls navigate to System4Class of Service4Lines and check
All next to Unsupervised Conference.
To modify the DTMF type navigate to System4VoIP and click the Profile that is in
use. Under Payload Types (1815) the DTMF Type may be changed.
NOTE: Due to the Cablevision DTMF network requirements, the DTMF tone
duration generated by the phones and/or PBX may need to be increased to
400ms-600ms. To modify DTMF tone duration navigate to System4Config4Tones
and under DTMF(1111) is where they may be changed.
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NEC DSX-40 IP-PBX
To enable Auto-Attendant navigate to System4Voice Mail and next to Type select
Auto-Attendant Only.
Thereafter the Auto-Attendant extension 700 should be under both Day Translation
and Night Translation in the Translations (3302) table with the last 3 digits of the
Auto-Attendant’s DID under Incoming Digits.
To restrict certain outbound calls navigate to Lines4Toll Restriction. Here is where
extensions can be restricted from dialing particular numbers.
To enable Caller ID for Incoming calls navigate to Lines4Config4Setup Tab4 and
select Yes next to Caller ID for each Inbound Trunk.
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NEC DSX-40 IP-PBX
9 Backup/Restore
To backup the configuration file navigate to DATABASE4Backup.
To restore the configuration file navigate to DATABASE4Restore.
NOTE: This must be performed from the initial page upon connection and cannot be
done during Edit mode.
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