Canon 6055, 6065, 6075 imageRUNNER ADVANCE Frequently Asked Questions
Below you will find brief information for imageRUNNER ADVANCE 6075, imageRUNNER ADVANCE 6065, imageRUNNER ADVANCE 6055. The document provides answers to commonly asked questions about these devices, including copying, scanning, sending faxes, and managing files.
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Frequently Asked Questions
Store this guide next to the machine for future reference.
ENG
Contents
* Screen shots used in this manual may diff er from the ones you actually see.
Copy Functions
Q1 I want to make a rush copy, but I cannot because of the long copy job.
Send Functions
Q3 I want to send the scanned originals via an e-mail. Which screen do I operate from?
Q4 Can a mark be applied to the document that has been scanned?
Q5 Do I need to enter the address of the recipient every time?
Q6 Can I send a fax to multiple destinations?
Q7 Can you give me information on how to send to the SMB server and specify its settings?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Q8 Can I move the Address Book registered on another Canon machine onto this machine?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Q9 Can I forward the data received via fax/I-fax?
. . . . . . . . . . . . . . . . . . . . . . . .
Q12 Is there a way to prevent a transmission error when sending a facsimile to a new destination?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Q13 The quality of the image sent by fax is not good.
Q14 How can I make use of multiple telephone lines?
Q15 How do I register/edit destinations in a one-touch button?
Q16 Can I add an arbitrary subject when sending e-mail?
File Storing and File Accessing Functions
Q17 How do I change the storage period for the scanned fi le stored in the Mail Box?
Q18 How do I access the Advanced Box from a computer?
Q19 How do I forward received data to the Advanced Box?
Q20 How do I set to create a booklet with a fi le in a mail box?
Q21 I cannot print PDF fi les. Are optional products required?
Output Results
Q23 The content of the reverse side appears on the copies.
Q24 The printed paper appears dirty. Also, the color appears to be diff erent from the original.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Q25 The printed paper is warped.
Q27 The edges are cut off when I perform copying with enlargement/reduction.
Originals, Loading Paper, and Output Settings
. . . . . . . . . . . . . . . . . . .
Q29 Can I make copies or send a facsimile of diff erent size originals at the same time?
Q30 Can I print on the reverse side of the preprinted paper?
Q31 Can I output paper to a diff erent tray according to the function?
Q32 What are the types of paper that I can use?
Q33 How do I print data received via Fax/I-Fax on paper specifi ed in advance?
Q34 How can I manage documents that failed to be forwarded?
Q36 How do I print the data received from specifi c destinations only?
Cleaning/Troubleshooting
. . . . . . . . . . . . . . . . . . . . .
Q38 I cannot remove the toner cartridge after the toner replacement cover is opened.
Q39 A paper jam has occurred. How do I solve this problem?
Q40 Numbers such as #751 and #801 are displayed on the touch panel display. What does this mean?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Q41 I cannot print from the computer. Did the machine malfunction?
Other Questions
Q43 The touch panel display becomes completely black automatically.
. . . . . . . . . . . . . . . . . . .
Q45 Can I restrict the number of copies/prints?
Q46 Can I change the language displayed on the touch panel display?
. . . . . . . . . . . . . . . . . . . . .
Q49 Can I change the default settings of the printer driver?
Q50 Is there a way to adjust the sound heard when fax sending/receiving is complete?
Index
2
3
Q
1
I want to make a rush copy, but I cannot because of the long copy job.
A
You can temporarily stop the current copy job and give priority to a rush copy by using the Interrupt mode. You can also give priority to a rush copy/print from the
Status Monitor/Cancel screen.
● Interrupt Function:
Press [Copy] → [Interrupt] → set the desired copy mode.
●
Interrupt/Priority Print Function
Press (Status Monitor/Cancel) → [Copy/Print] → [Job Status] → select the job → press [Interrupt/
Priority Print] → [Interrupt Print].
•
You can scan the original even if the machine is waiting or printing (Reserved Copying). For more information, see e-Manual > Copy.
Q
2
When copying, the Scan screen for the next document is displayed. Is there a way to not display this screen?
A
If [Job Build] is set, the Scan screen for the next document is displayed. By canceling the Job Build setting, the screen is not displayed.
●
To cancel settings:
Press [Copy] → [Options] → [Job Build] → cancel the settings.
Scan Screen for Next Document
•
The Job Build mode is useful if you cannot load the originals all at once. This mode enables you to divide the originals into several parts, scan them, and then print them all together.
4
Q
3
I want to send the scanned originals via an e-mail. Which screen do I operate from?
A
You can send an e-mail from [Scan and Send] on the Main Menu screen.
● To set:
Press [Scan and Send] → [New Destination] → [E-Mail] → enter the e-mail address → press [OK].
5
•
If frequently used e-mail addresses are stored in the Address Book, you can specify the address quickly. For more
information, see p. 7 in this manual.
Q
4
Can a mark be applied to the document that has been scanned?
A
The machine can print a stamp on the scanned document by using the Stamp mode.
*
Vertical Placement
* Position at which stamp is applied
Horizontal Placement
●
To set:
Press [Scan and Send] or [Fax] → [Options] → [Finished Stamp] → [Close].
*
•
After the original is sent, you can also send a job done notice to the specifi ed e-mail address (Job Done Notice). For more
information, see p. 47 in this manual.
6
Q
5
Do I need to enter the address of the recipient every time?
A
You can store frequently used destination in the Address Book. If the destination is stored beforehand, you do not need to enter the destination every time.
● Storing from the Remote UI:
Press [Address] → [Address Book] → [Register New
Destination] → select type of destination → enter necessary items → press [OK].
●
Storing from the Touch Panel Display:
Press [Scan and Send] or [Fax] → [Address Book] → [Register/Edit] → [Register New Dest.] → enter information following the instructions on the touch panel display → press [OK].
7
•
You can also store frequently used destination as a one-touch button on the Scan and Send Basic Features screen or the
Fax Basic Features screen. For more information, see e-Manual > Scan and Send, or Fax.
Q
6
Can I send a fax to multiple destinations?
A
You can send a fax to multiple destinations at the same time using the following methods.
● From the Fax screen:
Enter a fax number using
, or
- (numeric keys),
→ press [OK] → continue entering the other fax numbers → press [OK].
●
Specifying Multiple Destinations from the Address Book:
Press [Fax] → [Address Book] → select multiple destinations → press [OK].
● Registering Multiple Destinations from the Address Book as a Group Destination and
Selectinga Group Destination:
•
Registering a group destination in the Address Book
Press [Address Book] → [Register/Edit] → [Register New Dest.] → [Group] → enter the name and register the group in the Address Book → press [Add from Address Book] → select the addresses to register → press [OK] → [OK]
•
Selecting the group destination as a destination
Press [Address Book] → select the registered group destination → press [OK].
•
You cannot specify destinations registered in the address book and destinations registered in a one-touch button at the same time.
•
You can also register a group destination in a one-touch button to send to multiple destinations at the same time. For
information on registering one-touch buttons, see p. 18.
8
9
Q
7
Can you give me information on how to send to the SMB server and specify its settings?
A
You can specify the settings using the following method.
● Setting the Shared Folder on the Computer-Side:
For Windows XP, right-click the new folder → press [Sharing and
Security] → [Share this folder] → [Permissions] → select Everyone
→ select [Allow] for [Change] and [Read] → click [OK] → [OK].
For Windows 2000, right-click the new folder → press [Sharing] → [Share this folder] → [Permissions] → select Everyone → select [Allow] for [Change] and [Read] → click [OK] → [OK].
For Windows Vista/7, right-click the new folder → press [Sharing] → [Advanced Sharing] → [Share this folder] → [Permissions] → select Everyone → select [Allow] for [Change] and [Read] → click [OK] → [OK].
* The item names may diff er, depending on the type of operating system you are using. For more information, check the manual documentation for the personal computer operating system you are using.
● Specifying the File Server on the Touch Panel Display:
•
Specifying the File Server by Host Search:
Press [Scan and Send] → [New Destination] → [File] → from the protocol drop-down list, press
[Windows (SMB)] → press [Search Host] → on the search criteria screen, enter the IP address for the computer you are using → press [Start Searching] → specify the fi le server → confi rm the settings → press [OK].
•
Specifying the File Server by Browsing:
Press [Scan and Send] → [New Destination] → [File] → from the protocol drop-down list, press
[Windows (SMB)] → press [Browse] → select the work group name and fi le server → specify each settings → [OK].
•
If you want to confi rm the IP address for the computer you are using, on the [Start] menu → click [Run] → enter ‘cmd’
→ click [OK] → enter ‘ipconfi g’ → press [Enter] on the keyboard. (The procedures may diff er, depending on the type of operating system you are using.)
10
Q
8
Can I move the Address Book registered on another Canon machine onto this machine?
A
You can use the import and export mode of the Remote UI to move the Address
Book.
● Exporting the Address Book from Another Canon Machine:
Press [Settings/Registration] → [Data Management] in Management Settings → [Import/Export] → [Address
List] → [Export] → select the Address List → [Start Exporting] → specify the location to store the fi le.
* The key names may diff er, depending on the type of the model you are using.
● Importing the Address Book:
Press [Settings/Registration] → [Data Management] in Management Settings → [Import/Export] →
[Import/Export Address Book] → [Import] → select the fi le you want to import → [Start Import].
11
•
To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security.
•
You can also export and import forwarding settings. For more information, see e-Manual > Remote UI.
Q
9
Can I forward the data received via fax/I-fax?
A
If you specify the forwarding settings, you can forward received documents that matches the previously set conditions to the Confi dential Fax Inbox of this machine, other machines, or the fi le server.
Forward
Confidential
Fax Inbox
● To set:
Press (Settings/Registration) → [Function Settings] → [Receive/Forward] → [Common Settings] →
[Forwarding Settings] → [Register] → specify the forwarding conditions → press [Close].
•
To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security.
•
If frequently used e-mail addresses are stored in the Address Book, you can specify the address quickly. For more
information, see p. 7 in this manual.
12
Q
10
When sending a fax, can the machine be set so that the sender’s fax number and name be displayed?
A
After registering the sender’s name, you can specify to print the TX Terminal ID when sending a fax.
Date Time
I-Fax Address or
Fax Number
Sender's
Name (TTI)
Destination
Name Page Number
03/03/2009 TUE 15:00 FAX (404)XXX-XXXX CANON SALES Atlanta office 001/001
Sender Information
● Registering the Sender's Name:
Press (Settings/Registration) → [Function Settings] → [Send] → [Fax Settings] → [Register Sender Name
(TTI)] → the enter sender's name → press [OK].
●
Displaying/Printing the TX Terminal ID:
Press [Fax] → [Options] → [Sender Name (TTI)] → select the sender’s name → press [OK].
13
•
For more information, see e-Manual > Settings/Registration.
Q
11
How do I change the default settings (scan settings and fi le format) of the Scan and Send Basic Features screen?
A
You can store the current settings as the default settings from on the Scan and
Send Basic Features screen.
Before Change After Change
● To set:
Specify the scan settings and the fi le format → press → [Change Default Settings] → [Yes].
•
For more information on each fi le format, see e-Manual > Scan and Send.
14
Q
12
Is there a way to prevent a transmission error when sending a facsimile to a new destination?
A
If (Settings/Registration) is set, a screen to enter the number for confi rmation is displayed. By entering the number again, you can reduce the risk of transmission error.
● To set:
Press (Settings/Registration) → [Function Settings] → [Send] → [Fax Settings] → [Confi rm Entered Fax
Number] → [On] → [OK].
15
•
To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security.
•
You can also restrict sending to a destination that is not stored in the Address Book. For more information, see e-Manual
> Security.
Q
13
The quality of the image sent by fax is not good.
A
Change the scan type or settings according to the type of original.
Press [Preview] to check the document before sending.
●
To set the Type of Originals and Exposure Settings:
Press [Fax] → [Options] → specify the settings for
[Original Type] or [Density].
Text/Photo Mode Photo Mode Text Mode
● To view the Preview Settings:
Press [Fax] → [Options] → [Preview].
Preview Screen
•
If [Register [Options] Shortcuts] from is selected, you can register the [Options] shortcut button on the Fax Basic
Features screen.
16
17
Q
14
How can I make use of multiple telephone lines?
A
You can make use of multiple telephone lines as indicated below.
●
Selecting a telephone line when sending:
Press [Fax] → [Options] → [Set Line] → select the telephoneline you want to use → press [Close].
●
Specifying the lines to use for sending/receiving from [Select TX Line]:
Press (Settings/Registration) → [Function Settings] →
[Send] → [Fax Settings] → [Set Line] → [Select TX Line] → set the line to use for sending in [Priority TX] and the line to use for receiving in [Prohibit TX].
●
Diff erentiating forwarding conditions depending on the telephone line of the received document
Press (Settings/Registration) → [Function Settings] → [Receive/Forward] → [Common Settings] →
[Forwarding Settings] → select a receiving telephone line from the Receive Method drop-down list → press
[Register] → specify the forwarding conditions.
•
For more information on the forwarding conditions, see e-Manual > Settings/Registration.
Q
15
How do I register/edit destinations in a one-touch button?
A
Press [ ](Register One-Touch Button) on the Fax screen or [One-Touch] on the Scan and Send screen.
● Registering/Editing from the Fax Screen
Press [ ](Register One-Touch Button) → select the button to register/edit → press [Register /Edit] → register/edit the address → press [Close].
●
Registering/Editing from the Scan and Send Screen
Press [One-Touch] → [Register] → select the button to register/edit → press [Register/Edit] → register/edit the address → press [Close].
•
For information on how to register/edit a destination in a one-touch button, see e-Manual > Scan and Send or Using the
Machine to Send/Receive a Fax.
•
When registering from the Fax screen, you can only register fax destinations or groups that include fax destinations.
18
Q
16
Can I add an arbitrary subject when sending e-mail?
A
You can enter an e-mail subject in [Subject/Message] in [Options].
● To set:
Press [Scan and Send] → specify the destination → press [Options] → [Subject/Message] → enter the subject
→ press [OK] → [Close].
19
•
You can also enter the message for the e-mail in [Message].
•
If you do not specify the subject, the string registered in [Default Subject] in (Settings/Registration) is inserted as the subject. The default setting is ‘Attached Image.’
Q
17
How do I change the storage period for the scanned fi le stored in the Mail Box?
A
You can change the time until fi les are automatically erased from [Set/Register Mail
Boxes] in (Settings/Registration). Change the settings, if necessary.
* You can set the time until the fi les are automatically erased to 0 (none), 1, 2, 3, 6, 12 hours, 1, 2, 3,
7, 30 days. The default setting is ‘3’ days.
● To set:
Press (Settings/Registration) → [Function Settings] → [Store/Access Files] → [Mail Box Settings] → [Set/
Register Mail Boxes] → select the inbox number → enter the time until the fi les are automatically erased → press [OK].
•
In the Mail Box settings, you can also register a name for the Mail Box and change the password. For more information, see e-Manual > Settings/Registration.
20
Q
18
How do I access the Advanced Box from a computer?
A
If the Advanced Box is opened with SMB, check the following.
Press (Settings/Registration) → [Function Settings] → [Store/
Access Files] → [Advanced Box Settings] → [Open to Public] → check whether [By SMB] is selected.
Press (Settings/Registration) → [Function Settings] → [Store/
Access Files] → [Advanced Box Settings] → check whether
[Prohibit Writing from External] is set to 'Off '.
21
•
For more information, see e-Manual > Security.
Q
19
How do I forward received data to the Advanced Box?
A
Specify an Advanced Box destination registered in the Address Book as the forwarding destination.
●
Registering an Advanced Box Destination in the Address Book:
Press (Settings/Registration)→ [Set Destination] →
[Register Destinations] → [Register New Dest.] → [File]
→ register the Advanced Box destination.
●
Registering an Advanced Box Destination as a Forwarding Destination:
Press (Settings/Registration)→ [Function
Settings] → [Receive/Forward] → [Common Settings]
→ [Forwarding Settings] → [Register] → specify the forwarding conditions → press [Forwarding
Destination] → [Address Book] → specify the Advanced
Box destination.
•
For information on registering an Advanced Box destination in the Address Book, see e-Manual > Scan and Send.
•
For more information on forwarding settings, see e-Manual > Settings/Registration.
22
Q
20
How do I set to create a booklet with a fi le in a mail box?
A
You can create a booklet using the Booklet mode. Specify the following settings.
●
To set:
Press [Access Stored Files] → [Mail Box] → select a stored document → press [Print] → [Change Print
Settings] → [Options] → [Booklet] → [Booklet Scan] → [Fold + Saddle Stitch] → specify the cover settings, orientation, and detailed settings → press [OK].
23
•
For details on the Booklet mode settings, see e-Manual > Access Stored Files.
•
Use a document that was stored with the [Booklet Scan] mode set.
•
For details on the Booklet Scan mode settings, see e-Manual > Scan and Store.
Q
21
I cannot print PDF fi les. Are optional products required?
A
The following optional products are required to print PDF fi les:
●
PS Printer Kit
●
Direct Print Kit (for PDF/XPS)
•
If you are using the PS Printer Kit , the Direct Print Kit (for PDF/XPS) is unnecessary.
24
Q
22
When printing from the computer, booklet was not made even though saddle stitch booklet mode was set.
A
The Saddle Stitch mode cannot be used if you exceed the maximum number of sheets that can be saddle stitched. In that case, you can use the Divided Booklet mode.
● The maximum number of sheets that can be saddle stitched is:
16 sheets
If the number of sheets is more than the number stated above, the output is printed without being saddle stitched.
●
Setting a Divided Booklet (Windows):
Press [Booklet] → [Divide into Sets].
25
•
You cannot set the divided booklet mode from the Macintosh printer driver.
•
For information on the number of sheets that can be saddle stitched at one time, see e-Manual > Optional Products/
Software.
Q
23
The content of the reverse side appears on the copies.
A
You can erase the background color of the original and prevent the original image on the reverse side of thin originals from appearing on the copies by using [Background
Density].
●
To set:
Press [Copy] → [Options] → [Density] → [Auto] or [Adjust].
If [Auto] is pressed, the exposure of the original image on the reverse side is automatically adjusted.
If [Adjust] is pressed, the exposure of the original image on the reverse side can be manually adjusted.
Adjust Overall
•
For more information, see e-Manual > Copy.
26
27
Q
24
The printed paper appears dirty. Also, the color appears to be diff erent from the original.
A
If streaks appear on printed output, or random parts of the printed image are missing, clean the corona assembly wires inside the main unit. You can also automatically correct the gradation and color of the image from [Auto Adjust
Gradation].
● Cleaning the Wire:
Press (Settings/Registration) → [Adjustment/
Maintenance] → [Maintenance] → [Clean Wire] → [Start].
● Automatic Gradation Adjustment:
Press (Settings/Registration) → [Adjustment/
Maintenance] → [Adjust Image Quality] → [Auto Adjust
Gradation] → [OK] → [Start Printing].
•
For more information on Automatic Gradation Adjustment, see e-Manual > Settings/Registration.
Q
25
The printed paper is warped.
A
If you print an original with many images or an original with a high image density, the paper may become warped. To reduce the warping, try the following.
● Use heavy paper:
If you are using thin paper, try changing to with a weight of approximately 20 lb bond (80 g/m
2
).
●
Use paper with a low moisture content:
When you remove paper from its packaging, load it into the paper source immediately. When there is paper remaining in the packaging after you have loaded the paper, store it with the packaging closed properly to prevent the paper from absorbing moisture.
•
For information on loading paper, see e-Manual > Maintenance.
28
Q
26
I had printed from the computer, but I did not fi nd the output. I am afraid that someone may have taken it by mistake.
A
You can check the Print Logs from the touch panel display of this machine. If the job is listed as ‘OK’ on the Log and you did not fi nd the output, the print job may have intermixed with another user’s output.
● To check:
Press log.
(Status Monitor/Cancel) → [Copy/Print] → [Log] → select the job type to display and check the
29
•
When printing from the computer, you can set a password for printing (Secured Printing). You can prevent from another user taking the output by mistake or prevent left behind outputs because the print job cannot be started until the password is entered on the touch panel display of the machine. For more information, see e-Manual > Practical
Workfl ows.
Q
27
The edges are cut off when I perform copying with enlargement/reduction.
A
Check the orientation of the paper or set to automatically rotate the paper to ensure it is copied correctly. Specify the following settings.
● Checking the Orientation of the Original:
Check whether the orientation of the original in the feeder or on the platen glass matches the orientation of the paper loaded in the paper drawer.
●
Setting Automatic Rotation:
Press (Settings/Registration) → [Function Settings] → [Copy] → [Auto Orientation] → [On] → [OK].
•
For more information, see e-Manual > Settings/Registration.
30
Q
28
Can I specify the scan settings from the computer and then store for the original loaded in the machine?
A
It is possible if you are using Windows. Install the Network ScanGear Driver in your computer, and then switch the network scan function to online.
● To Install the Driver:
Install using the UFR II User Software CD-ROM that comes with the machine.
●
To Switch the Network Scan Function to Online:
Press [Scanner] → [Online].
31
•
For instructions on installing the Network ScanGear Driver, see the Network ScanGear User’s Guide on the UFR II User
Software CD-ROM.
Q
29
Can I make copies or send a facsimile of diff erent size originals at the same time?
A
You can make copies or send a facsimile of diff erent size originals at the same time by using the Diff erent Size Originals mode.
* The Diff erent Size Originals mode enables you to copy or scan diff erent size originals with the same widths (11” x 17” and LTR, or LGL and STMT, etc.) or diff erent widths (11” x 17” and LGL, or
LTR and STMT, etc.), together as one group by setting them in the feeder.
● To set:
Press [Copy] or [Fax] → [Options] → [Diff erent Size Originals] → select the type of diff erent size originals → press [OK].
•
For more information, see e-Manual > Copy, or Fax.
32
Q
30
Can I print on the reverse side of the preprinted paper?
A
Load the paper into the Multi-Purpose Tray to print on the reverse side of the preprinted paper.
●
To set:
Load the side to print on facing up into the Multi-Purpose Tray, select the paper size → press [Next] → select the paper type → press [2nd Side of 2-Sided Page] → [OK] → (Start).
33
•
A paper jam is more likely to occur with paper already printed on compared to new paper even if it is loaded into the
Multi-Purpose Tray.
Q
31
Can I output paper to a diff erent tray according to the function?
A
You can specify the output tray from [Output Tray Setting] in (Settings/
Registration).
● To set:
Press (Settings/Registration) → [Function Settings] → [Common] → [Paper Output Settings] → [Output
Tray Setting] → specify the priority order of the output trays for each function → press [OK].
•
For more information, see e-Manual > Settings/Registration.
34
35
Q
32
What are the types of paper that I can use?
A
You can load and print on the following paper.
Paper Drawer 1, 2
Paper Weight
14 lb bond to 80 lb cover (52 to 220 g/m 2 )
Types of Paper
Thin, Plain, Recycled, Color, Heavy, Letterhead, Bond, Pre-Punched
Paper Drawer 3, 4
Paper Weight
14 lb bond to 80 lb cover (52 to 220 g/m 2 )
Types of Paper
Thin, Plain, Recycled, Color, Heavy, Letterhead, Bond, Tab, Pre-Punched
Multi-Purpose Tray
Paper Weight
14 lb bond to 140 lb index (52 to 256 g/m 2 )
Types of Paper
Thin, Plain, Recycled, Color, Heavy, Letterhead, Transparency, Labels, Tracing, Bond, Pre-Punched
•
For more information on the types of paper you can use, see e-Manual > Basic Operations.
Q
33
How do I print data received via Fax/I-Fax on paper specifi ed in advance?
A
You can change the paper source from [Paper Drawer Auto Selection On/Off ] in
(Settings/Registration).
●
To set:
Press (Settings/Registration) → [Function Settings] → [Common] → [Paper Feed Settings] → [Paper
Drawer Auto Selection On/Off ] → [Receive/Fax] → set the paper source to print the received data to 'On' and the paper source not to use for printing to 'Off ' → press [OK] → [OK].
•
For more information, see e-Manual > Settings/Registration.
36
Q
34
How can I manage documents that failed to be forwarded?
A
You can specify how to manage jobs that failed to be forwarded in [Handle Files with
Forwarding Errors] in (Settings/Registration).
●
To set:
Press (Settings/Registration) → [Function Settings] → [Receive/Forward] → [Common Settings] →
[Handle Files with Forwarding Errors] → select how to manage the forwarding errors → press [OK].
If you select [Always Print], jobs with forwarding errors are always printed.
If you select [Store/Print], jobs with forwarding errors are stored in Memory RX Inbox.
If Fax Memory Lock or I-Fax Memory Lock is set to ‘Off ,’ jobs with forwarding errors are printed.
If you select [Off ], no jobs with forwarding errors are printed.
37
•
For more information, see e-Manual > Settings/Registration.
Q
35
When a fax fails to be sent, both the TX Report and the Fax
TX Report are output. Is there a way to not output the Fax
TX Report?
A
Disable the Fax TX Report. Specify the following settings.
●
Disabling the Fax TX Report
Press (Settings/Registration) → [Function Settings] → [Send] → [Fax Settings] → [Fax TX Report] → [Off ]
→ [OK].
•
For more information, see e-Manual > Settings/Registration.
38
39
Q
36
How do I print the data received from specifi c destinations only?
A
You can set the Store/Print Received File mode in Forwarding Settings to print the data received from specifi c destinations only.
●
Printing for Specifi c Destinations Only
Press (Settings/Registration) → [Function Settings] →
[Receive/Forward] → [Common Settings] → [Forwarding
Settings] → [Register] → specify the destinations in
[Conditions] → set <Store/Print Received File> to 'On' → press [OK] → [Close].
●
Forwarding to the Confi dential Fax Inbox for Other Destinations
Press (Settings/Registration) → [Function Settings] →
[Receive/Forward] → [Common Settings]→ [Forwarding
Settings] → [Forward w/o Conditions] → specify the
Confi dential Fax Inbox as the forwarding destination → press [OK] → [Close].
•
If the Fax Memory Lock is being used, received data is stored in the Memory RX Inbox without being printed.
•
For more information, see e-Manual > Settings/Registration.
Q
37
What is the model number of the staple cartridge for the fi nisher or the stamp cartridge for the feeder?
A
The consumables for the feeder and fi nisher are as follows:
Product Name: Stamp Ink Cartridge-C1
Notes: for the feeder
Product Name: Staple Cartridge-D2/Staple Cartridge-D3
Notes: for the Booklet Finisher-E1
Product Name: Staple-J1
Notes: for the Booklet Finisher-E1 and Staple Finisher-E1
•
For instructions on replacing the staple unit or stamp cartridge, see the Maintenance Guide or e-Manual > Maintenance.
40
Q
38
I cannot remove the toner cartridge after the toner replacement cover is opened.
A
Check the touch panel display. The following screen is displayed.
● To remove the toner cartridge:
Turn the locking lever to the right until it stops → avoid touching the tip of the toner cartridge → remove the toner cartridge, supporting it with both hands.
41
•
For more information on replacing the toner cartridge, see the Maintenance Guide or e-Manual > Maintenance.
Q
39
A paper jam has occurred. How do I solve this problem?
A
How to clear the paper jam appears on the touch panel display:
Follow the instructions to clear the paper jam.
●
Fixing Unit (Inside the Main Unit)
●
Feeder
•
If the problem is not solved, see the Maintenance Guide or e-Manual > Maintenance.
42
Q
40
Numbers such as #751 and #801 are displayed on the touch panel display. What does this mean?
A
These are error codes indicating that a job or operation did not complete successfully. This is displayed on the Details screen from [Log] on the Status Monitor/
Cancel screen.
Perform the necessary procedures by referring to the cause and remedy for the error codes listed on the e-Manual > Problem Solving, Scan and Send, or Fax.
43
•
For instructions on using (Status Monitor/Cancel), see e-Manual > Status Monitor/Cancel.
Q
41
I cannot print from the computer. Did the machine malfunction?
A
Check the following possible causes:
Is the network cable disconnected?
Is it possible that there is a network trouble problem?
Ethernet Cable
Hub
Is the machine turned ON?
Is there a paper jam or a toner shortage?
Did you exceed the maximum number of prints set by the Department ID
Management?
•
For network trouble or Department ID Management settings, contact your System Manager.
44
Q
42
It seems as though turning OFF the machine is diff erent from the previous imageRUNNER. I am afraid that this may be a wrong operation.
A
For the previous imageRUNNER, you needed to press and hold the control panel power switch for more than three seconds before the machine goes to the Shutdown mode.
However, for the imageRUNNER ADVANCE, you just need to push the main power switch, located on the right side of the machine, toward the “ ” side.
45
•
For instructions on turning OFF the main power, see e-Manual > Before You Start Using This Machine.
Q
43
The touch panel display becomes completely black automatically.
A
This is because the Auto Sleep mode is set.
● If the touch panel display is turned OFF:
If the Auto Sleep mode is set, press the control panel power switch.
● To change the Auto Sleep Time:
Press (Settings/Registration)→ [Preferences] → [Timer/Energy Settings] → [Auto Sleep Time] → specify the time → press [OK].
•
For more information on the Auto Sleep mode and Energy Saver mode, see e-Manual > Basic Operations.
46
47
Q
44
I have just sent an important document via facsimile. Can I check to make sure that it was sent correctly?
A
You can check the send job status from the Status Monitor/Cancel screen or check that the sent transmission was completed using the Job Done Notice mode.
● To check from the Status Monitor/Cancel screen:
Press (Status Monitor/Cancel) → [Send] → [Log]
→ check that the sent job is listed.
● To receive send result via e-mail:
Press [Fax] → [Options] → [Job Done Notice] → specify the e-mail address where you want to receive the result.
•
If the Fax TX Report is set, you can output and check the Fax TX Report every time. Also, if the Fax Activity Report is set, you can output and check Fax Report from the past. For more information, see e-Manual > Settings/Registration.
Q
45
Can I restrict the number of copies/prints?
A
If Department ID Management is used, you can restrict the copy or print output within groups.
● Setting the Department ID Management and
Registering the Password:
Press (Settings/Registration) → [Management
Settings] → [User Management] → [Department ID
Management] → [On] → [Register PIN] → [Register] → enter the Department ID and password → press [OK].
●
Setting the Page Limits:
Press (Settings/Registration) → [Management
Settings] → [User Management] → [Department ID
Management] → [On] → [Register PIN] → [Register] →
[Turn Limits On/Off and Set Page Limits] → specify the page limit settings → press [OK].
•
To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security.
48
Q
46
Can I change the language displayed on the touch panel display?
A
You can change the language displayed from [Language/Keyboard Switch] in
(Settings/Registration).
Displayed Language: English Displayed Language: Other
● To set:
Press (Settings/Registration) → [Preferences] → [Display Settings] → [Language/Keyboard Switch On/
Off ] → [On] → [OK] → [Language/Keyboard Switch] → select the language to display → press [OK].
49
•
If you press on the Main Menu screen → [Other Main Menu Settings] → enable the [Display Language/Keyboard
Switch] setting, the shortcut button for changing the displayed language is displayed on the Main Menu screen. For more information, see e-Manual > Basic Operations.
Q
47
Can I change the screen or the order that the functions are displayed on the touch panel display when the power is turned ON?
A
You can change the default display that appears after the machine is turned ON from
[Default Screen at Startup] in (Settings/Registration). You can also change the order that the functions are displayed or the layout from [Main Menu Button Display
Settings] in .
● Dislaying the Buttons not set to be Displayed:
Press [Show All] on top right of the Main Menu Screen.
●
Changing the Displayed Function:
Press → [Main Menu Button Display Settings] → select the layout or the order to display the function key → press [OK].
● Setting the Default Display That Appears after the Machine Is Turned ON:
Press (Settings/Registration) → [Preferences] → [Display Settings] → [Default Screen at Startup] → select the settings → press [OK].
•
To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security.
•
You can also recall the settings that are previously stored as settings for frequently used functions from (Quick
Menu). For more information, see e-Manual > Quick Menu.
50
Q
48
I want to check the IP address for this machine to run the
Remote UI, but I do not know how to check it.
A
You can check the IP address from the touch panel display of this machine.
● Checking the IP Address of This Machine:
Press (Settings/Registration) → [Preferences] → [Network] → [TCP/IP Settings] → select [IPv4 Settings] or [IPv6 Settings] → [Use IPv4] or [Use IPv6] → [On] → press [IP Address Settings] (IPv4) or [Manual Address
Settings] (IPv6).
●
Starting the Remote UI:
Run the Web browser for the computer → enter ‘http://<IP address of the machine>‘ into [Address].
51
•
If the Remote UI does not run, check the settings for this machine. If [Remote UI] is set to 'Off ' in [License/Other] in
[Management Settings] (Settings/Registration), the Remote UI does not run.
Q
49
Can I change the default settings of the printer driver?
A
You can change the default settings of the printer driver from the computer you are using. This section describes the default settings of the Windows Printer Driver.
● To set:
On the (Start) menu, click [Control Panel] → [Printer] → right-click the printer icon → click [Printing
Preferences] → specify the printer settings → click [OK].
•
For information on changing the default settings of the printer driver for Macintosh, see e-Manual > Printing from a
Computer (Mac).
52
53
Q
50
Is there a way to adjust the sound heard when fax sending/ receiving is complete?
A
You can use (Volume Settings) on the control panel to adjust the volume.
●
To set:
Press (Volume Settings) on the control panel → select [ ] or [
Monitor Volume → press [OK].
] to adjust the Alarm Volume and
Control Panel (Flat) Upright Control Panel
Q
51
What is MEAP?
A
MEAP stands for Multifunctional Embedded Application Platform and is a software platform for the Canon multitasking machines. You can expand the functions or customize them by installing the MEAP application from the computer to the multitasking machine.
Application
•
For more information, see e-Manual > MEAP.
54
Index
Symbols
A
Access Stored Files
Address Book
C
Copy
D
Default Settings
Documents that failed to be forwarded
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E
Entering multiple destinations
55
F
Fax
H
Handle Files with Forwarding Errors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
J
L
Log
M
Main Menu
Main Menu Button Display Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
N
O
Option
Output Results
P
Paper Drawer Auto Selection On/Off
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restricting the number of copies/prints
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prohibit Writing from External
R
S
Scan and Send
T
Trouble
56
CANON INC.
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CANON U.S.A., INC.
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19/F., The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong Kong
USRM1-8008-00 © CANON INC. 2010

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Key features
- Copy, Scan, and Fax
- Store and Manage Files
- Multiple Paper Trays
- Network Connectivity
- Advanced Security Features
- Remote Management
- Booklet and Stapling Options
- User-Friendly Touch Panel Display
- High-Quality Printing
- Energy-Efficient Design