Printek Mt2 Series Mobile Thermal Printer Troubleshooting Guide
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Mt2/Mt2B Troubleshooting Guide Problem Printer will not turn on Possible Cause Discharged battery Solution Recharge battery overnight “Battery Charging” indicator not lighting when AC Adaptor is plugged in. No AC power Bad AC adaptor Check AC outlet and Adaptor Fully charged battery pack None required Battery not charging Battery incorrectly installed or no AC Check battery installation and AC adaptor Poor print quality Low battery Check or recharge the battery Print head is dirty Clean the print head Paper not feeding Obstruction in paper path or improperly installed Check the paper path. Verify installation. Use paper with the correct thickness. Error/MCR indicator lit RED Print mechanism jam Clear the paper path. Error reading MCR Magnetic stripe on card must be facing toward the paper supply door. No Paper Load Media Prints illegible characters Improper Baud rate and parity Verify the printer and Host setting match. Use test print to verify printer setting. In MS-DOS use “write direct to port”. In Windows, use generic printer driver, print manager, and direct write to port. Printer will not print Low or defective battery Paper not loaded correctly Communications not set correctly Check or replace the battery Make sure the paper is loaded correctly, not backwards Verify communications between the host device and the printer by performing a printer self test Printek, Inc. 1517 Townline Road Benton Harbor, MI 49022 Ph: (800) 368-4636 Fax: (269) 925-8539 Web: www.printek.com E-mail: [email protected] ">

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