Kenmore® Elite

Kenmore® Elite

Use & Care Guide

Manual de Uso y Cuidado

English / Español

®

System tested and certified by NSF International against NSF/ANSI Standard 42 for the reduction of chlorine taste and odor, and Standard 44 for hardness reduction, efficiency and the reduction of barium and radium 226/228, and certified to NSF/ANSI Standard 372.

Este sistema ha sido probado y certificado por

NSF International según la norma NSF/ANSI 42 para la reducción del sabor y el olor a cloro, y la norma 44 para la reducción de la dureza, eficiencia y la reducción del bario y del radio 226/228, y certificado según la norma NSF/ANSI 372.

Model / Modelo No. 625.386200

Kenmore

®

Elite

A water softener and a whole home filter in one

Ablandador Híbrido de Agua Inteligente

Un ablandador de agua con filtro integrado para toda la casa

Sears Brands Management Corporation

3333 Beverly Road

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

®

P/N 7354206 (Rev. A 4/29/16)

2

Warranty

KENMORE

®

ELITE LIMITED WARRANTY

installed, operated and maintained according to all supplied instructions. In all cases, replacement units, tanks, drums or parts are warranted only for the unexpired portion of the warranty period from the original date of sale.

A defective water softener will receive free repair or replacement at option of seller.

FOR THREE YEARS from the date of sale all water softener parts are warranted against defects in material or a part is defective after the first year, a new part will be supplied but not installed at no charge. You are responsible for the labor cost of part installation after the first year from the date of sale.

drum. If a tank or drum leak occurs within the first year, a new tank or drum will be supplied and installed at no charge. If a tank or drum leak occurs after the first year, a new tank or drum will be supplied but not installed at no charge. You are responsible for the labor cost of tank or drum installation after the first year from the date of sale.

For warranty coverage details to obtain free repair or replacement, visit the web page: www.kenmore.com/warranty

This warranty covers only defects in material and workmanship, and will NOT pay for:

1. Expendable items that can wear out from normal use, including but not limited to filters, belts, bags or screw-in base light bulbs.

2. A service technician to clean or maintain this appliance, or to instruct the user in correct appliance installation, operation and maintenance.

problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems resulting from such installation.

agents, including installation that was not in accord with electrical, gas or plumbing codes.

5. Damage to or failure of this appliance, including discoloration or surface rust, if it is not correctly operated and maintained according to all supplied instructions.

6. Damage to or failure of this appliance, including discoloration or surface rust, resulting from accident, alteration, abuse, misuse or use for other than its intended purpose.

7. Damage to or failure of this appliance, including discoloration or surface rust, caused by the use of detergents, cleaners, chemicals or utensils other than those recommended in all instructions supplied with the product.

8. Damage to or failure of parts or systems resulting from unauthorized modifications made to this appliance.

Disclaimer of implied warranties; limitation of remedies

Customer’s sole and exclusive remedy under this limited warranty shall be product repair as provided herein.

Implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to one year on the water softener, ten years on the tank and salt storage drum, and three years on all other parts, or the shortest period allowed by law. Sears shall not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the duration of implied warranties of merchantability or fitness, so these exclusions or limitations may not apply to you.

This warranty applies only while this appliance is used in the United States.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Sears Brands Management Corporation, Hoffman Estates, IL 60179

Questions? Call the Kenmore Water Line 1-800-426-9345.

Table of Contents

Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore

®

Elite product is designed and manufactured for time. That’s when having a Master Protection Agreement can save you money and aggravation.

The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement includes:

þ Parts and labor not just for repairing defects, but to help keep products operating properly under normal use.

coverage – real protection.

þ Expert service by a force of more than 10,000 authorized Sears service technicians, which means someone you can trust will be working on your product.

þ Unlimited service calls and nationwide service, as often as you want us, whenever you want us.

twelve months.

þ Product replacement if your covered product can’t be fixed.

þ Annual Preventive Maintenance Check at your request – no extra charge.

þ Fast help by phone – we call it Rapid Resolution – phone support from a Sears representative on all products.

Think of us as a “talking owner’s manual.”

þ Power surge protection against electrical damage due to power fluctuations.

ered refrigerator or freezer.

þ Rental reimbursement if repair of your covered product takes longer than promised.

þ 25% discount off the regular price of any non-covered repair service and related installed parts.

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night, or schedule a service appointment online.

The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty

Purchase your Master Protection Agreement today!

Some limitations and exclusions apply. For prices and additional information in the U.S.A. call 1-800-827-6655.

Sears Installation Service

For Sears professional installation of home appliances, garage door openers, water heaters, and other major home

®

.

Questions? Call the Kenmore Water Line 1-800-426-9345.

3

4

FCC Notice

FCC NOTICE

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions may cause harmful interference to radio communications.

However, there is no guarantee that interference will not cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: p p

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

p p different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV

IMPORTANT: Changes or modifications not expressly could void the user’s authority to operate the equipment.

INDUSTRY CANADA NOTICE

This device complies with Industry Canada Standard

RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and

(2) this device must accept any interference, including interference that may cause undesired operation of the device.

Safety Guides

p

Read all steps and guides carefully before installing and using your new water softener. Follow all steps p benefits from your water softener.

Your Kenmore

®

Elite Hybrid Water Softener will p ium and radium 226/228 in water (see performance data sheet for details).

p such as acidity or iron other than clear water iron.

Do not attempt to use this product to make safe p fection before or after the system.

Check with your local public works department for

10.00 shall be adhered to. Consult with a licensed plumber.

p p p p

Use only lead-free solder and flux for all sweat-solder connections, as required by federal codes, when installing soldered copper plumbing.

Use care when handling the water softener. Do not turn upside down or drop.

Avoid installing in direct sunlight. Excessive heat may cause distortion or other damage to non-metallic parts.

This water softener works on water pressures of 20 psi p pressure is over the maximum, install a pressure reducing valve in the water supply pipe to the softener.

p between 40°F and 100°F. Do not install on hot water.

If installing the water softener outdoors, do not locate where it will be exposed to wet weather, direct sunlight or extreme hot or cold temperatures.

p p supplied by a direct plug-in power supply (included).

Be sure to use the included power supply and plug it into a nominal 120V, 60 Hz household outlet that is in a dry location only, grounded and properly protected by an overcurrent device such as a circuit breaker or fuse.

This water softener has a non-metallic valve system.

continuity, which may interrupt grounding for the metal plumbing system (See Page 11).

Questions? Call the Kenmore Water Line 1-800-426-9345.

Specifications, Performance Claims & Dimensions

of regenerant brine and water used in its operation.

This softener has a rated softener efficiency of not less than 3,350 grains of total hardness exchange per pound of salt application factors including water hardness, water usage, and other contaminants that reduce a softener's capacity.

While testing was performed under standard laboratory conditions, actual performance of the system may vary based on

SPECIFICATIONS

Model Code

Model No.

625.386200

29,800

620

@

9.3 lbs.

(Grains/Pound of Salt @ Minimum Salt Dose) 4,827

Water Used During Regeneration

@ Minimum Salt Dose

Total Water Used Per Regeneration

@

2.9 lbs.

58.6 gallons

@ Maximum Salt Dose

Rated Service Flow Rate

Amount of High Capacity Ion Exchange Resin

Pressure Drop at Rated Service Flow

Water Supply Max. Hardness

Water Supply Max. Clear Water Iron

Water Pressure Limits (minimum/maximum)

Water Temperature Limits (min./max.)

Minimum Water Supply Flow Rate

Intermittent Flow @ 15 psi

Maximum Drain Flow Rate

8.0 gpm

0.98 cu. ft.

8.4 psig

100 gpg

3 ppm*

20 - 125 psi

40 - 100 °F

3 gpm

11.8 gpm**

2.0 gpm

PERFORMANCE CLAIMS

Contaminant

Barium

226/228

Substance

Chlorine

Challenge

Level

Maximum

Allowable

Product

Water Level

10 ±10% mg/L 2.0 mg/L

25 pCi/L

Challenge

Level

2.0 ±10% mg/L

5 pCi/L

Reduction

Requirement

50% verified and substantiated by test data.

Variable Salt Dose: The salt dose is selected by

17"

3-3/8”

DIMENSIONS

760,000 gal.§

§ supply contains clear water iron exceeding 5 ppm.

**Intermittent flow rate does not represent the maximum service flow flow rate may affect capacity and efficiency performance.

***Typical residential chlorine concentration is 0.5 to 1.0 ppm.

§From independent laboratory test data.

Questions? Call the Kenmore Water Line 1-800-426-9345.

Figure 1

5

Packing List

The parts required to assemble and install the water softener are included with the unit. Thoroughly check the water softener for possible shipping damage and parts loss. Also inspect and note any damage to the shipping carton.

Small Parts

Remove and discard (or recycle) all packing materials.

To avoid loss of small parts, we suggest you keep the small parts in the parts bag until you are ready to use them.

Bypass Valve Drain Hose

Installation

Adaptors

Hose Clamps

Clips

6

Cover Lock

(for shipping only)

Rim Insert

(for shipping only)

Grommet Adaptor Elbow

Figure 2

Cold Water to House

Plan Your Installation

THE PROPER ORDER TO INSTALL WATER TREATMENT EQUIPMENT

(Shows sequence of equipment only - not all items are needed in all applications)

Untreated Water to

Outside Faucets

City Water Supply

Hot Water to House

Sediment

Cartridge

Filter

Pressure

Tank

OR

Water

Heater

Hybrid

Water

Softener

Iron

Filter

=

Always locate an Iron Filter UPSTREAM of the Hybrid Water Softener.

Well Water Supply

Well

Pump

Figure 3

Questions? Call the Kenmore Water Line 1-800-426-9345.

Outside Faucet

(hard water)

Soft, cold water)

Soft, hot water

Plan Your Installation

TYPICAL INSTALLATION

Grounding wire must connect metal pipes

Outside Faucet

(hard water)

Hard Water

Line

Soft Water

Line

120V,

60 Hz

Shutoff

Valve

Soft Water to R.O.

System to R.O. Faucet

Water

Heater

Hard

Water to

House

R.O

. Drain

Water

Meter

Reverse

Osmosis

System

R.O.

Storage

Tank

Main

Shutoff

Valve

Hybrid

Water

Softener

Floor

Drain

1-1/2”

Air Gap

Figure 4

WHERE TO INSTALL THE HYBRID WATER

SOFTENER

Review the following points before you choose a place to put your softener:

1. Place as close as possible to, but always downstream from, the pressure tank (well water) or water meter

(city water).

2. Place as close as possible to a water drain such as a floor drain, laundry tub, sump or standpipe (See Fig. 4).

3. Connect to the house main water pipe UPSTREAM

OF THE WATER HEATER (See Fig. 3). The temperature of water going through the softener must not be more than 100°F (38°C). Hot water will damage inner softener parts. To reduce the risk of hot water backup, piping between the softener and water heater should be as long as possible.

4. Keep outside faucets on hard water to save soft water and salt. See Fig. 4.

5. Do not install in a place where the softener could freeze. Damage caused by freezing voids the warranty by Sears Brands Management Corporation.

6. Put the softener in a place where water damage is least likely to occur if it develops a leak. Sears or the manufacturer will not repair or pay for water damage.

7. A grounded, 120V, 60 Hz electrical outlet is needed near the softener to plug in the power supply (See

Fig. 4). Be sure the outlet and power supply are in an inside location, protected from wet weather. Use a continuously “live” outlet, which cannot be accidentally switched off.

8. When installing in an outside location, you must take the steps necessary to assure the softener, installation plumbing, and wiring, are protected from the elements, direct sunlight, contamination, vandalism, etc.

Questions? Call the Kenmore Water Line 1-800-426-9345.

7

8

Plan Your Installation

CHECK YOUR WATER PRESSURE BEFORE INSTALLING

For your water softener to work properly, incoming water pressure in your house pipes must be no lower than 20 pounds per square inch (psi). The highest allowable pressure is 125 psi. If pressure is above 125 psi, buy and install a pressure reducing valve in the pipe supplying water to the softener’s inlet.

NOTE: If water pressure during the day is 100 psi or more, pressure during the night may go above

125 psi.

Installation

INSTALL SINGLE BYPASS VALVE AND/OR THREADED INSTALLATION ADAPTORS

Complete the following steps to assemble the adaptors and/or the included single bypass valve.

1. Close the shutoff valve on the house main water pipe, near the water meter or pressure tank, to turn off the water.

2. Shut off the gas or electric supply to the water heater.

3. Open the highest and lowest water faucets in your house. This will let water drain from the pipes.

Close faucets after water has drained.

4. Remove the top cover. Pull outward on the two tabs to release top cover (see Fig. 5). The salt lid remains attached to the top cover when removed. Set both covers aside so they will not get scratched or broken.

Salt Lid

SINGLE BYPASS VALVE:

6. Push the bypass valve into the softener valve’s inlet and outlet ports as far as it will go. Snap the two large holding clips into place, from the top down as shown (see Fig. 8).

CAUTION: Be sure the clips snap firmly into place so the bypass valve will not pull out.

INLET AND OUTLET THREADED ADAPTORS:

7. Push the adaptors into the valve inlet and outlet ports, or bypass valve ports, as far as they will go.

Both adaptors are the same and fit either port. Snap the two large holding clips into place, as shown (see

Fig. 8).

CAUTION: Be sure the clips snap firmly into place so the adaptors will not pull out.

Top Cover

Clips

Valve

Outlet

Threaded

Installation

Adaptors

Figure 5

5. Visually check and remove any foreign materials from the valve inlet and outlet ports (see Fig. 6). Check to be sure the turbine and support are firmly in place

(see Fig. 7).

NOTE: If you will not install the included bypass valve because you will have a 3-valve bypass in your plumbing, skip step 6, but perform step 7.

Valve Inlet

Clip

Clip

Single

Bypass Valve

Figure 6

Questions? Call the Kenmore Water Line 1-800-426-9345.

INSTALL SINGLE BYPASS VALVE (cont.)

Before installing the bypass valve and/or installation adaptors, make sure that the turbine and support are firmly in place inside the softener valve’s outlet port.

Turbine

Support

Installation

ASSEMBLE INLET AND OUTLET PLUMBING

Measure, cut (thread if needed) and put together all pipe and fittings up to the main water pipe. Make sure that the incoming water supply pipe goes to the valve inlet side.

CAUTION: Never solder fittings while connected to nonmetallic parts. Wait until soldered pipe has cooled before connection. See Fig. 10.

CAUTION: Be careful when putting pipe fittings together. Do not cross thread, and do not overtighten.

Valve Outlet Turbine

INSTALL HOLDING CLIPS

Bypass Valve or

Installation Adaptor

Plastic Clip

Figure 7

4. Solder.

NOTE: To be certain that heat will not travel down the pipe and into the bypass valve or installation adaptors, wrap the bottom of the pipe and the bypass valve with a wet rag.

Main Water

Pipe

Incoming

Hard

Water

IN

1. Cut pipe to correct length

2. Solder. When cool, do step 3.

3. Put threaded adaptor into bypass valve port.

Valve Inlet or Outlet

Plastic clip snaps

O-Ring into groove in bypass or adaptor

Figure 8

ALTERNATE BYPASS VALVE INSTALLATION

If connecting to floor level plumbing, install the bypass valve turned downward, as shown.

IN

OUT

Figure 9

Clip

Figure 10

Questions? Call the Kenmore Water Line 1-800-426-9345.

9

10

Installation

CONNECT THE VALVE DRAIN HOSE

Take a length of 3/8” inside diameter drain tubing

(supplied) and attach one end to the drain fitting (see

Fig. 11). Use a tube clamp from the parts bag to hold it in place. Put the other end of the tubing over a floor drain, into a laundry tub, standpipe, or other suitable drain. Check your local codes.

Leave an air gap of about 1-1/ 2'' between the end of the hose and the drain. This gap is needed so you don’t get a backflow of sewer water into the softener.

Do not put the end of the hose into the drain or connect without the air gap.

Locate and support the hose so it does not kink or have sharp bends. Secure the hose end so water pressure does not cause the hose to “whip”. Tie or wire it in place. Do not pinch the hose shut. The softener will not work if this drain hose is pinched, plugged, closed or restricted in any way. Direct drain flow down into drain from drain line as flow could possibly overshoot the drain cover.

Keep the hose lower than the drain fitting. In some homes, to get to a drain you must raise the hose and run it overhead. Do not raise the hose more than 8 feet above the floor.

Drain

Fitting

Tube

Clamp

COPPER DRAIN TUBE: Local plumbing codes may require the use a copper valve drain tube. A copper tube is also best to use if running a drain line overhead.

To adapt a copper drain tube to the softener, purchase a compression fitting (1/4'' female pipe threads x 1/2''

O.D. tube) and tubing from your local hardware store.

CONNECT SALT TANK OVERFLOW HOSE

1. Locate the rubber grommet, adaptor elbow and tube clamp (see Fig. 11) that are in the parts bag.

2. Push the grommet into the hole in the salt tank wall so that half is inside and half is outside.

3. Push the larger end of the adaptor into the grommet.

4. Push one end of a length of 3/8'' I.D. tubing (supplied) onto the tube adaptor, using a tube clamp from the parts bag to hold it in place.

5. Put the other end of the tubing over the floor drain.

IMPORTANT: Overflow water must run down by gravity through the tubing. Do not raise the tubing higher than the adaptor (see Fig. 11).

IMPORTANT: Do not connect this hose to the valve drain hose you just installed (see above).

Both drains must have a separate hose.

1/4 NPT

Threads

SUBSTITUTING RIGID DRAIN LINE

Barbs

1/2” Outside

Diameter Copper

Tube (not supplied)

Clip

Cut barbs from drain fitting (pull clip and remove

1/4 NPT x 1/2” O.D.

Tube (not supplied)

Grommet

Tube

Adaptor

Tube

Clamp

STANDPIPE

NOTE: Drain Hose

(12 ft.) is included.

See also parts list.

Salt Tank

Overflow Hose

Valve

Drain Hose

Tie or wire tubing in place

1-1/2”

Air Gap

To drain point other than floor drain.

Support tubing in place as needed.

FLOOR DRAIN

1-1/2”

Air Gap

1-1/2”

Air Gap

LAUNDRY TUB

Figure 11

Questions? Call the Kenmore Water Line 1-800-426-9345.

METAL PIPE GROUNDING

(parts not included)

Ground Wire

Clamp (2)

METAL WATER PIPE GROUNDING

IMPORTANT: This water softener has a non-metallic valve system. Installing it on metal plumbing will break electrical continuity, which may interrupt grounding for the home. You must restore electrical continuity in your metal plumbing system.

If you installed a 3-valve bypass system (Fig. 14), electrical continuity will be maintained. If you installed the non-metallic bypass valve (Fig. 13), restore the ground as follows:

Install a #4 copper wire (parts not included) across the removed section of metal water pipe, securely clamping it at both ends (See Fig. 12). Be sure the pipes are clean under the clamps, to assure good contact.

NOTE: If you are installing a sediment filter or other item(s) into the plumbing system, along with the water softener, be sure to restore electrical continuity across all removed metal pipe sections.

INSTALL COVERS

After installing your water softener, put the covers on.

Angle the covers so the top cover clips onto the back first, then bring down in front and clip on the tabs inside the rim and lower the salt lid closed (See Fig. 5).

CONNECT TO ELECTRICAL POWER

The softener works on 28V DC electrical power. The included power supply converts 120V AC household power to 28V DC. Plug the water softener’s power supply into a grounded, 120V, 60 Hz electrical outlet. Be sure the outlet is always “live” so it cannot be switched off by mistake.

NOTE: The electrical outlet you plug the power supply into must be indoors, protected from weather.

Installation

Figure 12

RINSE OUT CARBON FINES

Small particles of carbon filtration material are generated during manufacturing and shipping, which will exit the media tank with the first water flow. These carbon

“fines” are not harmful, but give the water a gray color and should be rinsed down the drain before any water from the softener is directed to the home’s faucets or water heater.

CAUTION: To avoid water or air pressure damage to soft ener inner parts, and to flush pipe chips or other residue from the water pipes, be sure to do the following steps exactly as instructed.

1. Make sure the softener’s valve drain hose is hooked up and the open end directed to a floor drain, laundry tub or other suitable type of drain.

2. The system should be connected to electrical power.

3. Place bypass valve(s) in “bypass” position (see

Figures 13 & 14). On a single valve, slide the stem inward to bypass. On a 3-valve bypass, close the inlet and outlet valves and open the bypass valve.

4. Fully open the house main water pipe shutoff valve.

5. Initiate a regeneration by pressing and holding for 3 seconds the REGENERATION button (see Figure 15 on page 13). The valve motor will start running and the valve will advance to the “Fill” position.

6. After you hear the valve motor stop running (valve in

“Fill” position), press, but do not hold, the REGENER-

ATION button. The valve will advance to the “Brine” position.

7. After you hear the valve motor stop running (valve in

“Brine” position), press, but do not hold, the REGEN-

ERATION button. The valve will advance to the

“Backwash” position.

8. Once the unit is in backwash, place bypass valve(s) in SERVICE, EXACTLY as follows:

a. Single Bypass Valve: Slowly, slide pull the valve stem outward toward service, pausing several times to allow the softener to pressurize gradually.

b. 3-Valve Bypass: Fully close the bypass valve and open the outlet valve. Slowly open the inlet valve, pausing several times to allow the softener to pressurize gradually.

9. Let the softener complete the backwash and fast rinse cycles (takes about 20 minutes). When the regeneration ends, the softener’s valve returns to the service position.

Questions? Call the Kenmore Water Line 1-800-426-9345.

11

Installation

LEAK TEST

To check for leaks, complete the following steps:

1. Fully open two nearby cold water faucets downstream from the softener.

2. Observe steady water flow from both open faucets.

3 After about three minutes, open a hot water faucet for about one minute, or until all air is expelled, then close.

4. Close both cold water faucets.

5. Check your plumbing work for leaks, and fix right away if any are found. Be sure to observe previous caution notes.

NOTE: If this procedure is performed on a new softener, water coming from the taps may initially be discolored. This normally occurs the first time water runs through the resin bed. The discolored water is not harmful, and the discoloration will not last more than a few minutes.

RESTART THE WATER HEATER

Turn on the gas (or electric) supply to the water heater and light the pilot.

YOUR PLUMBING INSTALLATION AND

ELECTRICAL WORK ARE NOW COMPLETE.

SINGLE BYPASS VALVE

Pull stem outward for Service

3-VALVE BYPASS

FOR SERVICE

Close bypass valve.

Open inlet & outlet valves.

Outlet

Valve

FOR BYPASS

Open bypass valve.

Close inlet & outlet valves.

Push inward for Bypass

Figure 13

Bypass

Valve

Inlet

Valve

Figure 14

12

Questions? Call the Kenmore Water Line 1-800-426-9345.

Programming the Softener

REGENERATION button Display SELECT button UP button

DOWN button

press for tonight

Select hold for immediate

Set

Salt Level

Smart

Water

Use

CONNECT

SMART

HOLD 5 SEC

CONNECT button

SOFTENER status light SET SALT LEVEL button

SOFTENER STATUS LIGHT (Yellow)

When the water softener is connected to electrical power, the yellow light on the control panel, above the

SET SALT LEVEL button, will operate as follows:

=

Light flashing slowly, along with the salt level indi-

=

=

=

cators in the display - The salt monitor system indicates a low salt level and needs to be set. See “Salt

Monitor System” on Page 19.

Light flashing rapidly, with “PRESENT TIME” shown

in the display and the clock flashing slowly - The present time needs to be set, either during initial start up or after a long power outage. See “Set Present

Time of Day”, on the next page.

Light flashing rapidly, with “Err” shown in the dis-

play - The electronic self-diagnostics have detected a problem. See “Troubleshooting” on Page 24.

Light on steady (not flashing) - The softener has power applied and does not require any attention.

CONNECTION status light

Figure 15

CONNECTION STATUS LIGHT (Blue)

When the water softener is connected to electrical power, the blue connection status light on the control panel will operate as follows:

=

Light flashing slowly - The softener is in “Connect

Mode”, ready to connect to the Kenmore

® cloud.

This is normal for a new unit during the first 5 minutes it is powered up. A softener will remain in

Connect Mode, awaiting connection, for 5 minutes.

After that time, the unit will exit Connect Mode and the light will go off. It can be put back into

Connect Mode (ready to connect) by pressing the

“CONNECT SMART” button, and holding it for 5

=

= seconds. To connect the system to the Kenmore

® cloud, follow the instructions on page 17 after completing the instructions for programming, sanitizing and adding salt on pages 14-16.

Light off - The softener is not currently connected to the Kenmore

® cloud, either because it has not yet been connected (see above), or because of a temporary internet service interruption, or because the local wireless router has been replaced.

Light on steady (not flashing) - The softener is currently connected to the Kenmore

® cloud.

Questions? Call the Kenmore Water Line 1-800-426-9345.

13

14

Programming the Softener

PROGRAM THE SOFTENER

When the power supply is plugged into the electrical outlet, the model code (620) and a version number

(example: y2.0), are briefly shown in the display. Then the words “PRESENT TIME” appear and 12:00 PM begins to flash.

Figure 16

SET PRESENT TIME OF DAY

I f the words “PRESENT TIME" do not show in the display, press the SELECT button a few times until they do.

1. Press the r

UP or s

DOWN buttons to set the hardness of your water supply, in grains per gallon.

The default is 25.

NOTE: If your water supply contains iron, compensate for it by adding to the water hardness number.

For example, assume your water is 20 gpg hard and contains 2 ppm iron. Add 5 to the hardness number for each 1 ppm of iron. In this example, you would use 30 for your hardness number.

20 gpg hardness

2 ppm iron x 5 = 10 +10

(times) 30 HARDNESS NUMBER

If your water supply contains iron, it is recommended that you clean your water softener resin bed at least every 6 months. Your local Sears store has Water Softener Cleaner (Part Number

34427) available.

2. When finished setting your water’s hardness number, press the SELECT button, and the display will change to show the “Recharge Time” screen.

SET RECHARGE (REGENERATION) START TIME

If you completed the previous step, the words “RE -

CHARGE TIME" should show in the display. Otherwise, press the SELECT button several times until they do.

Figure 17

1. Press the r

UP or s

DOWN buttons to set the present time. Up moves the display ahead; down sets the time back. Be sure AM or PM is correct.

NOTE: Once the unit has been connected to the Ken more

® cloud, the present time will be updated and maintained automatically via Wi-Fi.

2. When the correct time is displayed, press the SELECT button, and the display will change to show the

“Hardness” screen.

SET WATER HARDNESS NUMBER

If you completed the previous step, the word “HARD-

NESS" should show in the display. Otherwise, press the

SELECT button several times until it does.

Figure 19

1. The softener’s default recharge start time is 2:00 AM.

This is normally a time of day when water is not being used in the household. Hard water bypasses the softener if the household draws water during the recharge cycle. If a different recharge start time is desired, press the r

UP or s

DOWN buttons to change the time, in 1-hour increments. Be sure AM or

PM is correct.

2. When the desired recharge start time is displayed, press the SELECT button, and the display will change to show one of the “Salt Type” screens shown in

Figure 20.

continued on next page

Figure 18

Questions? Call the Kenmore Water Line 1-800-426-9345.

Programming the Softener

SET SALT TYPE

If you completed the previous step, either “NaCl” (for

Sodium Chloride) or “KCl” (for Potassium Chloride) should show in the display. Otherwise, press the

SELECT button several times until one of them does.

Figure 20

1. Press the r

UP or s

DOWN buttons to set the type of salt you will be using in your water softener. The default is NaCl (standard Sodium Chloride water softener salt). If you will be using KCl (Potassium

Chloride) instead, be sure to set salt type to KCl. This setting adjusts the regeneration cycle times to compensate for the different rate at which KCl dissolves.

See also Page 16 for more information on salt types.

2. When the correct salt type is displayed, press the

SELECT button, and the display will return to the normal run (time of day) screen.

Figure 21

Questions? Call the Kenmore Water Line 1-800-426-9345.

15

16

Sanitizing the Softener

SANITIZE THE WATER SOFTENER

1. Open salt lid, remove the brinewell cover and pour about 3 oz. (6 tablespoons) of household bleach into the softener brinewell. Replace the brinewell cover.

2. Make sure the bypass valve(s) is in the “service”

(open) position.

3. Start a recharge: Press the REGENERATION button and hold for 3 seconds, until “RECHARGE”, “Serv” and “Fill” begin to flash in the display. This recharge draws the sanitizing bleach into and through the water softener. Any air remaining in the unit is purged to the drain.

4. After the recharge has completed, fully open a cold water faucet, downstream from the softener, and allow 50 gallons of water to pass through the system. This should take at least 20 minutes. Close the faucet.

Your new Sears softener is now softening the water for your household needs. However, your WATER HEATER

is filled with hard water. To have fully soft water right away, you can drain the water heater so it refills with soft water. If you don’t drain the water heater, it will take a few days before you have fully soft water.

NOTE: If this procedure is performed on a new softener, water coming from the taps may initially be discolored. This normally occurs the first time water runs through the resin bed. The discolored water is not harmful, and the discoloration will not last more than a few minutes.

Adding Salt to the Storage Tank

ADDING SALT TO THE STORAGE TANK

You must keep salt in the tank, but it is not necessary to fill it full. Especially in humid areas, it is best to fill the storage tank no more than half full, and to add salt more often. Salt “bridging” occurs more often when conditions are humid.

Use NUGGET or PELLET water softener salt. DO NOT use rock salts, as they have dirt and sediments that will stop the softener from working. To maintain optimum performance of your water softener, the salt tank should be cleaned out every 2 to 3 years.

POTASSIUM CHLORIDE (KCl) SALT

If you choose Potassium Chloride (KCl) as a regenerant, following these suggestions will help give you years of maintenance free service.

1. Place only one bag of KCl in your softener at a time

(the salt storage tank should contain no more than

60 pounds of KCl at any one time).

2. A softener using KCl should not be placed in areas with temperature fluctuations and high humidity (KCl will harden in these environments and may make the softener inoperable).

3. Check the brine tank and brinewell (black tube in salt storage tank) monthly. If hardening is present, pour small amounts of warm water onto hardened areas until they loosen.

4. Be sure to set “Salt Type” on the controller to “KCl”.

This setting adjusts the regeneration cycle times to compensate for the different rate at which KCl dissolves. See “Set Salt Type” on Page 15.

Persons who are on sodium restricted diets should consider the added sodium as part of their overall sodium intake. For example, if your water supply is 15 grains hard, and you drank 3 quarts of softened water you would consume 335 milligrams of sodium. That is equivalent to eating 2-1/2 slices of white bread.

Persons who are concerned about their drinking water should consider a Kenmore

® reverse osmosis drinking water system that will remove in excess of 90% of the sodium and other drinking water contaminants.

WATER SOFTENING SALT WITH IRON

REMOVING ADDITIVES

Some salts have an additive to help the softener handle iron in the water supply. These salts may be used if your water supply has a high iron con tent. It is recommended to use Sears Water Softener Clean er (refer to the parts list in back of manual for part number) for periodic treatments to keep your resin bed clean. This is available at your local Sears store.

Questions? Call the Kenmore Water Line 1-800-426-9345.

Connecting Your Smart Water Softener to Wi-Fi

The Kenmore

® cloud is an innovative and easy way to link your connected lifestyle to your home network for monitoring, control, and peace of mind. Using the instructions below, you will be led through the simple process to bring your smart water softener into the

Kenmore

® environment.

Now, let’s connect!

PREPARE

1. Finish the water softener setup, completing the sections for Installation, Programming the Softener,

Sanitizing the System, and Adding Salt to the Storage

Tank (on pages 14-16).

2. Make sure that you have a good working internet connection and Wi-Fi home router. This is essential for a successful connection.

3. Using your smartphone, download and install the

Kenmore

®

Smart app.

WI-FI CONNECTION PROCEDURE

1. When the Kenmore

®

Smart hybrid water softener is first plugged in, the blue Connection status light will flash for 5 minutes, indicating it is ready to connect.

If the blue light stops flashing before you are ready to connect, press and hold the CONNECT SMART button for 5 seconds. The blue light will begin flashing for 5 minutes, allowing the connection process to take place.

2. Standing in front of the water softener, open the

Kenmore

®

Smart app.

3. Follow the instructions to create a new account with your preferred e-mail address, or use your Sears

ShopYourWay™ account e-mail address (Figure 22).

4. Provide an easily remembered password, or use your

Sears ShopYourWay™ password.

5. If this is the first Kenmore

®

Smart product to be added to your account, the app will guide you step by step through adding your new product and the connection process (Figure 23).

Figure 22

Figure 23

If you need help connecting your Smart Water Softener, visit www.Kenmore.com/smart

If you need help with the functions of your water softener, call 1-844-553-6667

Apple, the Apple logo and iPhone are trademarks of Apple, Inc., registered in the U.S. and other countries.

App Store is a service mark of Apple, inc. Google Play and Android are trademarks of Google, Inc.

Questions? Call the Kenmore Water Line 1-800-426-9345.

17

18

What Your Hybrid Water Softener Will Do

The Kenmore

®

Elite Hybrid Water Softener has been designed to include two different types of media, a high quality media that reduces tastes and odors and a high efficiency media to remove hardness minerals.

This Hybrid Water Softener will provide you and your home all the benefits of soft water, while providing whole home chlorine taste and odor reduction and barium and radium 226/228 reduction. You can have filtered water from your kitchen faucet for food preparation and drink, in the bath and shower which will reduce chlorine’s aesthetic effect on your skin and hair, and at every bathroom sink for brushing your teeth.

There are no filters to change.

Based on NSF-tested rated capacity under NSF/ANSI

Standard 42*, the Kenmore

®

Elite Hybrid Water

Softener has an estimated useful life for chlorine taste and odor reduction of over 10 years.

*NSF rated capacity is 570,000 gallons.

Controller Features

EXTRA RECHARGE

Sometimes, a manually initiated recharge (regeneration) may be desired, or needed. Two examples are:

=

You have used more water than usual (guests visiting) and you may run out of soft water before the next automatic regeneration.

=

You did not add salt to the softener before it ran out.

Add salt to the softener before regenerating.

You can start a regeneration immediately, or you can set the controller to regenerate at the next preset recharge time (2:00 AM, or as set).

RECHARGE NOW

Press the REGENERATION button and hold for 3 seconds, until the words “RECHARGE”, “Serv” and “Fill” begin to flash in the display. The softener enters the fill cycle of regeneration immediately. This regeneration will take about 2 hours to complete. Then, you will have soft water again.

NOTE: If the “Clean Feature” is set ON, the normal regeneration cycle is preceded by a cleaning backwash and rinse. The words “CLEAN” and

“Bkwsh” or “Rinse” flash in the display, along with the minutes of the clean cycle remaining.

Figure 24

RECHARGE TONIGHT

Press and release (do not hold) the REGENERATION button. “RECHARGE TONIGHT” will begin flashing in the display, and the softener will begin regeneration at the next preset recharge time (2:00 AM, or as set). If you decide to cancel the regeneration before it starts, press and release the REGENERATION button once more. “RECHARGE TONIGHT” will stop flashing in the display.

Figure 25

Questions? Call the Kenmore Water Line 1-800-426-9345.

SALT MONITOR SYSTEM

The water softener has a salt monitor indicator light to remind you to add salt to the storage tank.

NOTE: You must set salt level each time salt is added to the water softener.

NOTE: The salt monitor system estimates salt levels, and accuracy will vary with different salts.

To set this monitor system:

1. Lift the salt lid and level the salt in the storage tank.

2. The salt level scale, on the brinewell inside the tank, has numbers from 0 to 8 (see Fig. 26). Observe the highest number the leveled salt is at, or closest to.

SALT

LEVEL

Salt Level

Bars

Controller Features

press for tonight hold for immediate

OPTIONAL SETTINGS:

=

SALT EFFICIENCY

=

=

=

=

CLEAN FEATURE

CLEAN FEATURE MINUTES

97% FEATURE

12 / 24 HOUR CLOCK

=

=

=

GALLONS / LITERS

MAXIMUM DAYS BETWEEN REGENERA-

TIONS

BACKWASH & FAST RINSE TIMES

1. To set any of these options, press and hold SELECT for 3 seconds until “000” shows in the display. Then press (do not hold) SELECT again to display one of the “Salt Efficiency” screens shown below.

Salt

Level

Brinewell

Numbers

Set

Salt Level

Figure 26

3. Press the SET SALT LEVEL button as many times as necessary to make the salt level bars in the display

(see Fig. 26) match the number on the brinewell. At level 2 or below, the “Low Salt" indicator will flash.

4. If you want to turn the salt monitor off, press the SET

SALT LEVEL button past 8, until “OFF” shows in the display next to the number 8.

Figure 27

Efficiency Icon

Figure 28

SALT EFFICIENCY: When this feature is ON, the water softener will operate at salt efficiencies of

4000 grains of hardness per pound of salt or higher.

The softener may recharge more often using smaller salt dosage and less water. This softener is shipped with the efficiency feature set OFF. Installations in

the State of California require this setting to be

turned ON. Use the r

UP or change between OFF and ON.

s

DOWN buttons to

California Efficiency Requirement

Your Kenmore

®

Water Softener has a “High

Efficiency” feature that can be set ON or OFF.

This softener is shipped with the efficiency feature set OFF, which will utilize the maximum rated capacity while most often achieving maximum salt efficiencies. When installing this unit in the State of California, you MUST turn the efficiency feature

ON. The softener may initiate more frequent recharges, but it will operate at 4000 grains per pound of salt or higher.

Questions? Call the Kenmore Water Line 1-800-426-9345.

19

Controller Features

2. Press SELECT again to display one of the “Clean” screens shown below.

4. Press SELECT again to display the “97%” screen.

Figure 29

CLEAN: This feature is beneficial on water supplies containing iron and/or high amounts of sediments

(sand, silt, dirt, etc.). When set to ON, a backwash and fast rinse cycle will occur first, preceding the normal regeneration sequence. This provides extra cleaning of the resin bed before it is regenerated with the salt brine. To conserve water, if your water supply does not contain iron or sediments, be sure this feature is set to OFF. The default is OFF. Use the r

UP or

OFF and ON.

s

DOWN buttons to change between

3. Press SELECT again to display the “Clean Time” screen shown below.

Figure 31

97% FEATURE: The 97% Feature can save salt and water by regenerating when 97% of the softener’s capacity has been used up. With this feature ON, the regeneration can occur at any time (whenever the system has reached 97% of its capacity). The default is OFF. If this feature is desired, turn it on by pressing the r

UP button.

5. Press SELECT again to display the “12 or 24 hr” screen.

Figure 32

12 OR 24 HOUR CLOCK: All time displays are shown in standard clock time (1 to 12 AM; and 1 to 12 PM) at the 12 hr default setting. If 24 hour time format is desired, set to 24 hr by pressing the r

UP button.

Figure 30

CLEAN FEATURE MINUTES: If you have set the

Clean Feature ON, the length of the extra backwash cycle auto matically is set to 7 minutes. However, you can ad just this time from 1 to 15 minutes in length. To change this cycle time, use the ton to increase the time, or the s r

UP but-

DOWN button to shorten the time. If no change is desired, continue to next step.

20

Questions? Call the Kenmore Water Line 1-800-426-9345.

Controller Features

6. Press SELECT again to display the “Gallons or Liters” screen.

8. Press SELECT again to display the “Backwash Time” setting screen.

Figure 33

GALLON OR LITER READINGS: Water usage and flow rate displays are shown in gallons at the default setting. If you prefer liters, change this setting from

“Gals” to “Liter” by pressing the r

UP button.

7. Press SELECT again to display the “Recharge Days” screen.

Figure 35

BACKWASH & FAST RINSE TIMES: If you experience salty tasting water after regeneration, you may need to increase the backwash and fast rinse times. The default backwash time is 14 minutes and the default fast rinse time is 6 minutes. However, you may increase or decrease the backwash and fast rinse times, in 1 minute increments.

If you wish to change the backwash time, use the

UP or s

DOWN buttons to set the backwash time between 1 and 30 minutes. Then press SELECT to display the “Fast Rinse Time” setting screen.

r

Figure 34

MAXIMUM DAYS BETWEEN REGENERATIONS: The electronic controller automatically determines regeneration fre quency. This provides the greatest operating efficiency and, under most conditions this feature will be left in its default mode. However, you can set this feature to force a regeneration every set number of days. You may want to do this if, for exam ple, your water supply contains iron and you want the softener to regenerate at least once every few days to keep the resin bed clean. Use the r

UP or s

DOWN buttons to change the number of days (up to

15). If no change is desired, continue to next step.

Figure 36

If you wish to change the fast rinse time, use the r

UP or s

DOWN buttons to set the fast rinse time between 1 and 30 minutes.

9. Press SELECT to return to the normal run (time of day) screen.

TANK LIGHT

A light inside the salt storage tank will come on whenever you open the salt lid. A “Tank Light” icon is displayed when this light is on. The light turns off when you close the salt lid. It will also turn off automatically after 15 minutes if the salt lid is left open.

Tank Light

Icon

Figure 37

Questions? Call the Kenmore Water Line 1-800-426-9345.

21

22

Controller Features

WATER FLOW THROUGH THE SOFTENER

To view the flow rate through the softener in gallons (or liters) per minute, press the WATER USE button. If soft water is in use, the flow rate will be displayed to the nearest tenth of a gallon (or liter). The display will show “0” when all faucets and water using appliances are off.

Figure 38

AVERAGE DAILY GALLONS OR LITERS

Press the WATER USE button a second time to display the average number of gallons (or liters) of soft water that the household uses each day. This water usage figure is recalculated daily by the electronic controller.

To turn this display off, press the WATER USE button once again.

Figure 39

PROGRAM MEMORY

If electrical power to the softener goes off, the time display is blank but the electronic controller keeps the correct time for several hours. When electrical power comes on again, you will have to reset the present time only if the display is flashing. The HARDNESS and

RECHARGE TIME never require resetting unless a change is desired. Even if the clock is incorrect after a long power outage, the softener works as it should to keep your water soft, however, regenerations may occur at the wrong time of day until you reset the clock to the correct time of day.

KENMORE’S ULTRA CLEANSING FEATURE

The ultra cleansing feature keeps larger particles of sediment from entering the home’s plumbing system. As water passes through the softener, the larger sediment particles are collected in the integrated basket and then rinsed to the drain before each regeneration. The ultra cleansing feature provides added protection for water using appliances by reducing the chance of larger particles entering the various products valves and screens. The “Clean Feature” may be turned ON to provide an extra backwash that will help keep the ultra cleansing screen clean. The default is OFF.

IMPORTANT: The ultra cleansing feature is not intended sediment filtration is recommended.

Sears offers a full line of dedicated sediment filtration products.

to replace pretreatment filtration. For problem water applications, additional

RECHARGE TIME REMAINING & VALVE

POSITION INDICATORS

One of the valve position indicators (Serv, Fill, Brine,

Bkwsh, Rinse) is displayed while the softener is recharg ing. RECHARGE flashes in the display and, beginning with Brine, the minutes of recharge remaining before return to service appears in place of the present time.

When the valve is moving from one cycle to another, both position indica tors are flashing.

Ultra Cleansing Screen

Resin

Tank

Figure 40

Top

Distributor

Figure 41

Questions? Call the Kenmore Water Line 1-800-426-9345.

Care of Your Water Softener

SALT BRIDGE

Sometimes, a hard crust or salt “bridge” forms in the brine tank. It is usually caused by high humidity or the wrong kind of salt. When the salt “bridges,” an empty space forms between the water and the salt. Then, salt will not dissolve in the water to make brine. Without brine, the resin bed is not recharged and hard water will result.

If the storage tank is full of salt, it is difficult to tell if you have a salt bridge. A bridge may be underneath loose salt. Take a broom handle, or like tool, and hold it next to the water softener. Measure the distance from the floor to the rim of the water softener. Then, gently push the broom handle straight down into the salt. If a hard object is felt before the pencil mark is even with the top, it is most likely a salt bridge. Gently push into the bridge in several places to break it. Do not use any sharp or pointed objects as you may puncture the brine tank. Do not try to break the salt bridge by pounding on the outside of the salt tank. You may damage the tank.

Push tool into salt bridge to break

1” - 2”

Pencil

Mark

Broom

Handle

Salt

Salt Bridge

Empty Space

Water Level

Figure 42

Service Information

ALWAYS MAKE THESE INITIAL CHECKS FIRST

1. Does the time display show the correct time of day?

=

If display is blank, check power source to the sof-

= tener.

If time is flashing, power was off for a long period. The softener resumes normal operation but regenerations occur at the wrong time.

=

If an error code (example: “Err3”) shows in the display, go to “Troubleshooting”.

2. Are bypass valve(s) fully in service position?

3. Are the inlet and outlet pipes connected to the softener inlet and outlet respectively?

4. Is the softener’s power supply plugged into a “live”, grounded wall outlet, and the power cable fastened securely to the controller?

5. Is the valve drain hose free of kinks and sharp bends, and not elevated more than 8 ft. above the floor?

6. Is there salt in the storage tank?

7. Is the brine tubing connected? Brine tubing connects to nozzle/venturi and brine valve assembly.

8. Press the SELECT button twice to display the hardness setting. Make sure it is correct for the household’s water supply. Perform a hardness test of the untreated incoming water and compare with the hardness setting. Also test a soft water sample to verify if a problem exists. Press the SELECT button several more times to return to present time display.

Questions? Call the Kenmore Water Line 1-800-426-9345.

23

24

Service Information

TROUBLESHOOTING

If your water softener does not work properly, make the following easy checks. Often, you will find what is wrong yourself and you won’t have to call and wait for service. If you do not find anything wrong while making the checks, and your softener still does not work properly, call Kenmore Water Line at 1-800-426-9345.

PROBLEM

No soft water

No soft water & display is blank

No soft water & salt level not dropping

No soft water & salt storage tank full of water

Intermittent hard water

Brine tank flooded

Salty tasting water immediately after regeneration

Error code appears

(example: “Err3”)

CAUSE

No salt in the storage tank.

Power supply unplugged at wall outlet, or power cable disconnected from back of electronic board or power supply malfunction.

Fuse blown, circuit breaker tripped, or circuit switched off (see “Power Outage

Memory”).

Salt storage tank “bridged”.

Bypass valve(s) in “bypass” position.

Dirty, plugged or damaged nozzle & venturi assembly

Valve drain hose is plugged or restricted.

Incorrect time set.

Incorrect water hardness set.

Hot water being used when softener is regenerating.

Possible increase in water hardness.

Valve drain hose is plugged or restricted.

Dirty, plugged or damaged nozzle & venturi assembly.

Backwash and fast rinse cycle times are not long enough.

Valve drain hose is plugged or restricted.

Fault in electronic controller or wiring harness connections to position switch, position switch inoperable or motor inoperable.

CORRECTION

Add salt and then use RECHARGE NOW feature.

Check for loss of power and correct.

Reprogram electronic control and then use

RECHARGE NOW feature.

Replace fuse, reset circuit breaker, or switch circuit on, and then use RECHARGE NOW feature.

Refer to “Breaking a Salt Bridge”.

Move bypass valve(s) to “service” position.

Take apart, clean and inspect nozzle & venturi (see instruction decal under salt lid).

Hose must not have any kinks, sharp bends or any water flow blockage (See “Valve Drain

Requirements”).

Check and change time setting.

Refer to “Set Water Hardness Number” to set correctly.

Avoid using hot water while the softener is regenerating, as the water heater will fill with hard water.

Test untreated water for hardness and iron.

Program the water softener accordingly (see

“Set Water Hardness Number”).

Hose must not have any kinks, sharp bends or any water flow blockage (See “Valve Drain

Requirements”).

Take apart, clean and inspect nozzle & venturi (see “Cleaning the Nozzle & Venturi”).

Increase backwash & fast rinse times (see

“Back Wash & Fast Rinse Times”).

Hose must not have any kinks, sharp bends or any water flow blockage (see “Valve Drain

Requirements”).

Unplug power cord. Check all wiring connections to be sure they are secure. Plug in power cord and wait 8 minutes. If error code returns, call Kenmore Water Line.

Questions? Call the Kenmore Water Line 1-800-426-9345.

Service Information

MANUALLY INITIATED ELECTRONIC DIAGNOSTICS

1. To enter diagnostics, press the SELECT button and hold for three seconds. The display will change to show turbine count, valve cycle position, and position switch status (open or closed).

Valve Position Indicator

Number of Days since the last Regeneration

Turbine Count

(No Water Flowing)

Motor

Position Switch Indicator (Open)

Figure 43

TURBINE OPERATION: If no water is flowing through the softener, the turbine indicator displays three zeros.

When water is flowing, a 000 to 199 count repeats for each gallon of water passing through the turbine. To check for positive operation of the turbine if zeros are shown, open a nearby soft water faucet and observe the turbine count. If you don’t get a reading in the display with faucet open, pull the sensor housing from the valve outlet port (see Fig. 45). Pass a small magnet back and forth in front of the sensor. You should get a reading in the display. If you get a reading, unhook the inlet and outlet plumbing and check the turbine for binding.

POSITION SWITCH STATUS: With the valve in service, or any of the recharge cycle positions, the position switch indicator will show the switch open. While the valve is rotating from one position to another, the position switch indicator will show the switch closed. There is likely a problem if indications vary from this pattern.

Minutes of Cycle (ex am ple: Fill) Remaining

Turbine Count

(Water Flowing)

Figure 44

Position

Switch

Sensor

Housing

Turbine

Turbine

Support

& Shaft

Valve Outlet

Figure 45

OTHER INFORMATION: While in the diagnostics screen, the following information is available and may be beneficial for various reasons. This information is retained by the electronic controller from the first time electrical power is applied to the unit.

=

=

Press and hold the

Press and hold the r ber of days this controller has had electrical power applied.

s

UP button to display the num-

DOWN button to display the number of regenerations initiated by this controller since the model code number was entered.

NOTE: If the electronic controller is left in the diagnostic display (or a flashing display when setting times or hardness), the normal time of day display automatically returns if a button has not been pressed for 4 minutes. To return to the diagnostic display, repeat step 1, above.

Questions? Call the Kenmore Water Line 1-800-426-9345.

25

Service Information

MANUAL ADVANCE REGENERATION CHECK

This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow rates, and other controller functions. Always make the initial checks first, and perform the manually initiated electronic diagnostics.

NOTE: The display must show a steady time (not flashing). If an error code shows, first press the

SELECT button to enter the diagnostic display.

1. Press the REGENERATION button and hold in for 3 seconds. “RECHARGE”, “Serv” and “Fill” begin to flash in the display as the softener enters the fill cycle of regeneration.

2. When valve reaches “Fill” position, remove the brinewell cover and, using a flashlight, observe fill water entering the tank.

3. If water does not enter the tank, look for an obstructed nozzle, venturi, fill flow plug, brine tubing, or brine valve riser pipe.

4. After observing fill, press the REGENERATION button to move the softener into brining. A slow flow of water to the drain will begin. Verify brine draw from the brine tank by shining a flashlight into the brinewell and observing a noticeable drop in the liquid level.

5. If the softener does not draw brine:

=

=

=

=

= nozzle and/or venturi dirty nozzle and venturi not seated properly on gasket restricted drain (check drain fitting and hose) ineffective nozzle and venturi seal other inner valve problem (rotor seal, rotor & disc, wave washer, etc.)

Position Markers

(valve in service)

Cam

OUT

IN

Motor

Figure 46

NOTE: If water system pressure is low, an elevated drain hose may cause back pressure, stopping brine draw.

6. Again press REGENERATION to move the softener into backwash. Look for a fast flow of water from the drain hose.

7. An obstructed flow indicates a plugged top distributor, backwash flow plug or drain hose.

8. Press REGENERATION to move the softener into fast rinse. Again look for a fast drain flow. Allow the softener to rinse for a few minutes to flush out any brine that may remain in the resin tank from the brining cycle test.

9. To return the softener to service, press REGENERA-

TION once more.

26

Questions? Call the Kenmore Water Line 1-800-426-9345.

Service Information

RETURNING TO CONNECT MODE

Once a connection has been made to the Kenmore

® cloud, as described on page 16, the softener’s electronic controller will maintain it. If, for example, connection is temporarily lost due to an internet service interruption, the system will automatically reconnect when service is restored.

An exception is if you replace your local Wi-Fi router.

The softener will not automatically connect to the new router, but must be manually placed into Connect Mode and connected again.

To return the softener to Connect Mode:

1. Press the CONNECT SMART button and hold for 5 seconds.

2. The blue connection status light should begin flashing, indicating that the unit is in Connect Mode awaiting connection.

3. Connect the system to the Kenmore

® cloud, as described on page 17.

RESETTING TO FACTORY DEFAULTS

To reset the electronic controller to its factory default for all settings (time, hardness, etc.):

1. Press the SELECT button and hold it until the display changes twice to show the flashing model code.

2. Press the r

UP button to display a flashing “SoS”.

Figure 47

3. Press the SELECT button, and the electronic controller will restart.

4. Set the present time, hardness, etc., as described on pages 14 & 15.

WIRING SCHEMATIC

120V AC

60 Hz

Power

Supply

Salt Lid

Sensor

28V DC

Tank

Light

Turbine

Sensor

OUT

GND

+5

Pwr.

In

Back of Electronic

Controller (PWA)

Position/

Turbine Motor grn org

C

NO

NC

Position

Switch

Valve

Motor

Figure 48

equipment to be disposed of according to Waste Electrical and Electronic

Equipment (WEEE) requirements. This directive or similar laws are in place nationally and can vary from region to region. Please refer to your state and local laws for proper disposal of this equipment.

Questions? Call the Kenmore Water Line 1-800-426-9345.

27

28

Kenmore

Model No.

625.386200

Water Softener Exploded View

1

3 2

6

4

5

Valve Assembly

See Pages 30 & 31 for parts

25

24

7

12

13

14

11

10

8

9

Rating Decal

Location

17

20

19

26 27

18

8

7

6

5

23

22

15

21

16

29

30

28

Questions? Call the Kenmore Water Line 1-800-426-9345.

Softener Parts List

Key

No. Part No.

1 7329803 Top Cover

Description

2 7354256 Salt Lid (includes Kenmore badge

3 7337482 Power Supply 28V DC

4 7354214 Repl. Electronic Controller (PWA)

5 7354248 Heat Shield

6 7354264 Faceplate

7 7265025 Ultra Cleansing Screen

– 7112963

Distributor O-Ring Kit

8

9

10

á

á

á

(includes Key Nos. 8-10)

O-Ring, 2-7/8” x 3-1/4”

O-Ring, 13/16” x 1-1/16”

O-Ring, 2-3/4” x 3”

11 7077870 Top Distributor

12 7247996 Repl. Resin Tank, 10” x 40”

13

0502272 Resin

7301619 Activated Carbon

14 7327584 Repl. Bottom Distributor

15 7338365 Salt Storage Tank

– 7327576 Brinewell Mounting Hardware Kit

16

17

á

á

Screw, 1/4-20 x 5/8”

Wing Nut, 1/4-20

Key

No. Part No.

Description

18 7214375 Brinewell Assembly

– 7331258 Overflow Hose Adaptor Kit

19

20

á

á

Adaptor Elbow

Grommet

21

á

Hose Clamp

22 7155115 Brinewell Cover

23 7325396 Rim

– 7331177 Tank Neck Clamp Kit

24

25

á

á

Clamp Section (2 req.)

Retainer Clip (2 req.)

26 7171349 Cone Screen

27 7310202 Brine Valve Assembly

28 7327568 Float, Stem & Guide Assembly

29

30

¢

Cover Lock (for shipping only)

Rim Insert (for shipping only)

3442707 Water Softener Cleaner

Ù

Parts Bag, containing:

¢

¢

7278549

5 Clips (see Key No. 70),

2 ea. of Key Nos. 21 & 71,

1 ea. of Key Nos. 19, 20 & 92

7354206 Owner’s Manual

¢

Ù

Not illustrated.

Not included with water softener.

Questions? Call the Kenmore Water Line 1-800-426-9345.

29

Valve Assembly Exploded View

50

51

91

30

85

84

83

82

81

80

87

86

78

79

77

Wear Strip

Seal

Cross-Section

View

88

90

89

76

75

65

54

53

52

55

56

57

64

68

69

60

61

66

59

67

62

58

63

70

72

71

74

73

Questions? Call the Kenmore Water Line 1-800-426-9345.

Valve Parts List

55

56

57

58

Key

No. Part No.

Description

50 7338111 Screw, #6-19 x 1-3/8” (2 req.)

51 7281291 Motor

52 7337474 Motor Mount

53 7284964 Cam & Gear

54 7030713 Switch

– 7331185

Drain Hose Adaptor Kit

59

á

á

á

á

á

(incl. Key Nos. 55-59)

Clip, Drain

Adaptor, Drain Hose

Hose Clamp

O-Ring, 5/8” x 13/16”

Flow Plug, 2.0 gpm

– 7129716 Seal Kit (includes Key Nos. 60-65)

60

61

62

63

á

á

á

á

O-Ring, 7/16” x 5/8”

O-Ring, 3/4” x 15/16”

O-Ring, 3-3/8” x 3-5/8”

Rotor Seal

64

65

á

á

O-Ring, 3/8” x 9/16”

Seal, Nozzle & Venturi

66 7082087 Bearing, Wave Washer

67 7199232 Rotor & Disc

– 7342665 Drain Plug Kit, 3/4”

68

69

á

á

Plug, Drain Seal

Spring

70 7337563 Clip, 3/4”, pack of 4

Installation Adaptor, 3/4”, pack of

71 7342673 2, including 2 ea. Clips & O-Rings

(See Key Nos. 70 & 72)

72 7337571 O-Ring, 15/16” x 1-3/16”,

Key

No. Part No.

Description

73

74

7113040

á

á

Turbine & Support Assembly, including 2 O-Rings (See Key No.

72 ) & 1 ea. of Key Nos. 73 & 74

Turbine Support & Shaft

Turbine

75 7082053 Valve Body

76 7081201 Retainer, Nozzle & Venturi

77 7342649 O-Ring, 1/4” x 3/8”, pack of 2

78 1202600 Nut - Ferrule

– 7257454 Nozzle & Venturi Assembly

79 7081104 Housing, Nozzle & Venturi

80 7095030 Cone Screen

81 1148800 Flow Plug, 0.3 gpm

82

7114533 Nozzle & Venturi Gasket Kit

7204362 Gasket (only)

83 7084607 Flow Plug, 0.15 gpm

84 7146043 Screen

85 7167659 Screen Support

86 7170262 O-Ring, 1-1/8” x 1-3/8”

87 7199729 Cap

88 7309803 Wire Harness (Sensor)

89 7337466 Valve Cover

90 7342657 Screw, #10-14 x 2”, pack of 5

Installation Adaptor Kit,

91 7254260 (includes 2 ea. copper tubes, nuts, clips & washers)

Ù

¢

¢

¢

¢ cluding 2 O-Rings (See Key No. 72)

7139999 Drain Tubing, 3/8” I.D. x 20 ft.

7123613 Silicone Grease (for O-Rings)

Ù

42-34405 Flexible Connectors, 3/4”

Ù

42-34407 Flexible Connectors, 1”

Ù

¢

Ù

Not illustrated.

Not included with water softener.

92

Questions? Call the Kenmore Water Line 1-800-426-9345.

31

Kenmore

®

For Sears Home Services in-home repair of all Kenmore major appliances.

For the replacement parts, accessories and

Use & Care Guides that you need to do-it-yourself.

For professional installation of major home appliances and items like air conditioners and water heaters.

1-844-553-6667

www.kenmore.com

In Canada 1-800-469-4663

www.sears.ca

Call anytime for the location of your nearest

Sears Parts & Repair Service Center

1-800-488-1222

(U.S.A.)

1-800-469-4663

(Canada)

To purchase a protection agreement on a serviceable product:

1-800-827-6655

(U.S.A.)

1-800-361-6665

(Canada)

Para pedir servicio de reparación a domicilio, y ordenar piezas:

1-888-SU-HOGAR

®

(1-888-784-6427) www.kenmore.com

Au Canada pour service en français:

1-800-LE-FOYER

MC

(1-800-533-6937) www.sears.ca

®

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