How to Setup Hik-Connect P2P Sevivce

How to Setup Hik-Connect P2P Sevivce

• P2P – Peer to Peer is a communication protocol used between electronic devices where either device can initiate the communication path.

• P2P does NOT require users to forward the

HTTP, server and RTSP ports

• Hik-Connect P2P service, requires the NVR or DVR network settings to be configured with a correct IP address, subnet mask, default gateway and DNS server.

NOTE: Please see the quick start guide on how to set the NVR or DVR network settings.

How to Setup Hik-Connect P2P Service

• Using the console of the NVR or

DVR, select System Configuration from the Main Menu.

• The system configuration menu is where to set the date and time, configure the network setting, change port numbers, enable

Hik-connect P2P service, setup email, users accounts and more.

How to Setup Hik-Connect P2P Service

• Select the Network Menu [1] on the Platform Access tab

from the left, click

[2] along the top.

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How to Setup Hik-Connect P2P Sevivce

• Enable the Hik-Connect P2P Service by placing a check in the Enable checkbox.

[3].

3

4

• If the address listed is not dev.hik-connect.com

, check the Custom checkbox [4] to manually change the address to dev.hik-connect.com

.

How to Setup Hik-Connect P2P Sevivce

• Click the Apply Button in lower right corner.

[5]

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• With the correct network settings, the

Status will change to Online.

[6]

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How to Setup Hik-Connect P2P Sevivce

• You will use the Verification Code [7] to register the NVR or DVR to your Hik-Connect account using the iVMS4500 mobile app.

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• The QR Code [8] can also be used with the iVMS4500 mobile app to add the NVR or DVR to the mobile device.

Troubleshooting Hik-Connect P2P Sevivce

• The NVR or DVR may require a public DNS server.

Searching the internet for public DNS servers will be the best way to find one. For example, these addresses are public DNS servers: 8.8.8.8 or 4.2.2.2 or 75.75.75.75

• When using the Hik-Connect P2P service on the iVMS4500 app, the Cloud P2P option must be used.

• Hik-Connect P2P service requires an account. You can create an account using the iVMS4500 mobile phone app.

Note: Please refer to the iVMS4500 user’s manual for how to add device to the phone. A Hikonnect “how to” basic training guide is also available for reference. If you are still having issues, please contact the Hikvision USA, Technical Support team.