TV User Guide - Oceanic Time Warner Cable

TV User Guide - Oceanic Time Warner Cable
TV
ENJOY
ENTERTAINMENT
BETTER
1
2
Table Of Contents
4
Setting Up Your Remote Control
5
Find Channels/Search
7
Aspect Ratio Settings
8
Output Resolution Settings
9
Parental Control
10 Menu Bar
10 Settings
11 Start Over® and Look Back®
12 Caller ID on TV
12 DVR and Navigator®
14 DVR Manager
14 Whole House DVR
15 TWC TV™ App for iPad®/iPhone®/Android™
16 Picture-In-Picture (PIP)
16 Free On Demand
17 Pay-Per-View (PPV)
20 Troubleshooting
22 Easy Connect Instructions
MyServices
MyServices is your gateway to TWC TV™, DVR Manager, Voicemail to Text
and more!
We are making it easy for you to:
• Watch TV at home using the TWC TV™ app for Apple® and Android™ smartphones
and tablets or through TWCTV.com on your computer.
• Set up your DVR remotely with DVR Manager.
• Get access to HBO GO®, MAX GO®, Starz Play, Encore Play and WatchESPN
anywhere through the Internet.
• Manage your Home Phone Voicemail and settings, including Caller ID on PC, Call
Blocking, Selective Call Handling and more.
• Review your Home Phone call history.
Go to www.twc.com/myservices and register for MyServices. To register, all you need
is your 12-digit account number and customer code located on your bill statement.
Then create a new user name and password to access MyServices.
©2013 Time Warner Cable Enterprises LLC. All Rights Reserved.
3
Setting Up Your Remote Control
Tune to Channel 411 or go to remotecontrol.oceanic.com for
instructions on programming your remote control to work with your
television and your other audio/video devices.
Learn more about your digital box, remote control, and other
services by tuning to Answers On Demand on Channel 963.
Exit to full-screen TV
(button location may vary)
POWER on/off
Select cable mode (CBL)
Displays Program GUIDE
INFO displays the title and a brief
description of the selected program
(button location may vary)
Naviagational Arrows & SELECT
allow selection of on-screen choices
DAY or SETTINGS (varies by model)
Use Day to change the date in the
Digital Interactive Program Guide.
Use Settings to access additional box
settings and features
SETTINGS to access additional box
settings and features
(button location may vary)
A / B / C to select ton-screen choices
(“D” reserved for future use)
FAV allows you to quickly navigate
to your favorite channels
LAST will tune directly to the last
channel viewed
REWIND, PLAY, FAST-FORWARD,
STOP & PAUSE allow control of
DVR-Recorded & On Demand
programming
DVR control buttons
HD/ZOOM (#) to stretch or zoom
the picture size (works with selected
HD boxes)
Picture-In-Picture options
available on DVRs
*Your actual remote may vary from
the one pictured
Function (Macro) Keys
The Function keys ( F1 , etc.) may be programmed to perform any desired set
of key strokes, for example, tune to your favorite channel #.
1. Press and release
2. Press and hold
3. Press
9
9
5
CBL
SET UP
. The
.
until it blinks twice.
SET UP
key blinks twice.
4. Select a macro key (for example,
F1
) and press it once.
5. Press the key sequence you want to program into the macro. For example, to tune your TV to channel 1990, press 1 9 9 0 , followed by
.
SET UP
6. Press and hold
until it blinks twice.
• Keys available for macro programming are: F1 , OnDemand , F2 .
• Remotes that do not have an On Demand button will have F1 , F2 , F3 .
4
No other program guide
gives you this much control.
Instead of simply allowing you to scroll up or down, your new Navigator®
works on a biaxial, or in FOUR directions, up/down AND right/left.
So you can get to the channel you want faster.
FIND CHANNELS
Press the button on your remote control to access everything Digital TV
has to offer, from what’s on now to what’s On Demand:
• Movies
• Sports
• Music
• Kids
• News
• And many more categories.
SEARCH
Navigator stores the titles of current and upcoming shows for up to 7 days.
Press the button on your remote control to browse through current and
upcoming shows. There are a number of ways you can search:
• Title (with keyboard search)
• On Demand
• Theme or category
• Rating
NOTE: Navigator does not allow you to change the background guide color.
*Requires a DVR box. DVR is an optional service available for an additional fee.
**Caller ID on TV available with Digital TV and Home Phone service from Oceanic Time Warner Cable.
5
Button functions.
1. Move left, right,
up or
2. U
se the arrow keys to navigate
through menus.
3. Press
to make a choice.
down.
Keyboard Search
Already know the name of the show you want to watch? Key in the name
and Navigator® will find it for you.
1.
Press on your remote control to bring up the on-screen keyboard,
and
on your remote
then spell the show title using the , ,
control.
2. Press
choose highlighted letters.
3.When the title appears in the left column, use to switch from the
keyboard to the title list. Use
to highlight your program. Press
to begin viewing, record, record a series or set a reminder.
category search
1. Press
on your remote control twice to access Category Search.
2. Use
to highlight title, category or rating.
3. Use
to highlight your programming choice and press
.
4.A new menu may appear with other viewing options displayed
horizontally across the bottom and a list displayed vertically.
5. Highlight the desired programming and press
.
BACK BUTTON
Press the
button on your remote control to cancel and return to
previous menus.
6
Search by Day
There are two ways to search by day, depending on your remote type:
1. Using your remote control, press the
2. Then press the number, 1 through 7, and
button.
.
• Number equals the amount of days you want to search ahead.
• For example, if you would like to move ahead two days, simply press
the number 2 and then right arrow key. The Guide will show you the programs 2 days in the future.
+
If your remote has a separate _ button – you can use the instructions as
previously mentioned, or the instructions below:
1. Using your remote control, press the
2. Press + on the
+
_
button.
button to advance the guide 24 hours ahead.
• For example, if you would like to move ahead 2 days, simply press the
+
+ on the button 2 times and the Guide will advance 2 days, etc.
_
Channel Banner
Allows you to quickly access programming information while continuing to
watch your current programming in a full screen.
While watching a program on your full screen:
• Press
one time to access the current program’s title, start / end
times and rating.
• Press
a second time for a brief description of the program.
• Use the Navigational Arrows to access programming info for other channels and times.
Aspect Ratio
To modify aspect ratio settings using your remote:
1. Press
once. You will notice that the “Quick Settings” option is
highlighted at the bottom of the screen.
2. Press
3. Press
until “High Definition” is highlighted.
until “Aspect Ratio” is highlighted then press
.
4. Highlight the option that best matches your TV (refer to TV manual)
and press
.
• 16x9 (Widescreen)
• 4x3
5. Press
on your remote.
6. Press
to return to your program.
7
Output Resolution
To modify output resolution setting using your remote:
1. Press
once. You will notice that the “Quick Settings” option is highlighted at the bottom of the screen..
2. Press
3. Press
until “High Definition” is highlighted.
until “Output Resolution” is highlighted and press
.
4. Highlight the option that best matches your TV (refer to TV manual) and
press
to add or remove setting reflected by dot.
5. Press
.
6. Press
to return to your program.
Picture Size Tip
You may try the steps below to keep your picture in full screen when
switching between Analog and High Definition channels, which may be a
better solution for your television.
1. Press
once. You will notice “Quick Settings” option highlighted
at the bottom of the screen.
2. Press
until “High Definition” is highlighted.
3. Press
until “Aspect Ratio” is highlighted then press
.
4. Highlight the appropriate option for your television (4x3 or 16x9)
and press
5. Press
6. Press
.
once you have completed your selection.
until “Output Resolution” is highlighted and press
.
7. Highlight the highest resolution supported by your television (check your TV’s manual to confirm) and press
so that a dot is shown next to that resolution, then ensure that all other resolutions are de-selected.
8. Press
to accept the setting, then press
9. Press
10.Highlight “Stretch” and press
8
.
.
11. Press
.
12.Press
to return to the show in progress.
to return to the menu.
until “Picture Size” is highlighted and press
Now, the picture size will automatically stretch to fill your screen regardless of the format of the selected program.
Parental Control
You decide what your kids watch when you use the Parental Control feature
to block programming. Choose from the following options:
• Content advisory (language, violence, etc.)
• Rating (TV-PG, TV-14, TV-MA, etc.) This also blocks the title of the
program from the guide.
• Channel
• Time
1. Press
on the remote control.
2. Scroll to PARENTAL CONTROL.
3. Highlight Rating Block and press
.
4. Highlight each rating you want to block and press
(a
will
appear next to the rating). Repeat the process until all desired ratings
are selected.
5. Press
to save settings.
6. Scroll up and highlight Title Block. Press
7. Scroll to Turn On/Off and press
Parental Control.
to set status to ON.
. Enter or setup your PIN for
8. You will receive a message that Parental Control has been activated.
Favorites Menu
On selected box types, you also have the option to tune directly to each
channel when using the
button, or accessing a menu of your favorite
channels to choose from.
To select your preference:
1. Press
, then scroll
to highlight “Favorite Channels”.
2. Scroll
to highlight “Favorites Menu”
• If OFF is displayed, the box will tune directly to each channel in
sequence when using the
.
• If ON is displayed, a menu of favorite channels will appear when
pressing the
.
3. Press
4. Press
to change your selection.
to return to your show in progress.
Guide Filtering
For added control, you may also filter the program guide to show only
the channels that you want to see.
1. Press
2. Use
two times.
to highlight your choice:
• All Channels
• Favorites
• High Definition
• On Demand
3. Press
to view the Program Guide showing only the channels that match your selection.
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Menu bar
The menu bars use color coding to remind you about the shows that mean
the most to you.
Purple: Programs that you set a reminder for.
Red: Programs that are recording or are scheduled to record on your DVR.*
Green: Movies and programs you have purchased.
*Requires a DVR box. DVR is an optional service available for an additional fee.
Settings
The Settings Menu lets you personalize your viewing experience. You
can customize your picture size, choose the right audio output for your
sound system, set timers, Favorite Channels, Parental Controls, purchasing
options and more.
1. P
ress
to display the SETTINGS Menu. The QUICK SETTINGS Screen
will appear.
2.Press to scroll through the Settings in the bar at the bottom of
the screen.
3.As you scroll, each SETTING TITLE will appear in blue in the bar at the
bottom of the screen .
4.Each Settings Option Menu will appear above the Settings Title on the
left side of the screen.
5. Press the up/down arrows to scroll through the menu options for
each Setting and to highlight the Option you want.
6.Press
10
and follow the on-screen instructions.
Settings Options
Quick Settings Options
• Closed Captioning
on with Mute
• Picture Size
• Audio/SAP
• Language
• Devices
(on selected box types only)
Parental Control Options
• Time Block
• Title Block
• Blocking PIN
• Turn On/Off
• Channel Block
• Content Block
• Rating Block
Timer Options
• Power On Timer
• Power Off Timer
• Reminder Timers
• Sleep Timer
• Power Save Mode
Display Options
• Clock Options
• Power On Channel
• Language
• Banner Duration
• Sort by Favorites
• Picture Size*
• Aspect Ratio*
• Nearest Tune
Connection Options
• Bypass
• AC Outlet
Audio Options
• Audio Coding
• Audio Range
• Audio/SAP
Captioning Options
• Analog
• Digital
Favorite Channels
Options
• Set up Favorites
*Options may vary slightly depending on set-top model. May be located in the High Definition menu on selected box types.
Purchase Options
• PPV Events
• On Demand Events
• Purchase PIN
Start Over®
Miss the beginning of a show? If the show is Start Over enabled, a Start Over Menu will
appear after turning to the channel. Just press
to make the show start over from
the beginning. You won’t miss a minute, and you won’t have to fill up your DVR.
Activating Start Over while
recording on a DVR may result in a
loss of the recording in progress.
Available on select shows from
participating networks.
Look Back®
Missed a show? With Look Back you can watch primetime shows that have aired
within the last three days, even if you never recorded them, without having to
remember to set your DVR.
1. Tune to the channel the show aired on.
2. When the More TV menu appears, press
and press
.
, scroll down to LOOK BACK
3. Scroll down choose the show you want to watch and press
Enjoy your show.
once more.
Available on select shows from participating networks.
11
Caller ID on TV
See who’s calling without missing a minute of your show. If you have
Digital TV and Home Phone from Oceanic Time Warner Cable, you get
this feature totally free. You can see incoming calls, or even review earlier
missed calls—all from the comfort of your couch.
1.
Press
on your remote control.
2.
Scroll
3.
Highlight “Set Up” and press
4.
to “Caller ID” and press
.
.
“Prompt” will appear with your current setting (OFF or ON).
• If “OFF appears, press
• If “ON” appears, press
5.
Press
to turn Caller ID “ON”.
to turn Caller ID “OFF”.
.
DVR and Navigator®
By linking DVR* with Navigator, you can find shows up to one week in
advance and set them to record with the touch of a button.
Record an entire series
Now you never have to miss an episode of your favorite series.
To record an upcoming series, find its title in the Program Guide.
1. Press
on your remote control to search for your desired program.
2. Once your desired program is highlighted, press
.
3. Scroll down to select the appropriate choice:
• Select “Record Series” to use the default settings (records all episodes, including repeat episodes).
• Select “Record Series with Options” to customize the recording according to your preferences (options include; New Episodes Only, Modified Start/End Times, and more). Once your choices have been made, press to save your scheduled recording.
*To receive all services, Digital TV, remote and lease of a DVR set-top box are required. Some services are not available to
CableCARD customers. Not all equipment supports all services. DVR is an optional service available for an incremental charge.
All services may not be available in all areas. Subject to change without notice. Some restrictions apply.
12
Find Dvr show list
Quickly access all of your previously recorded programming.
1.
Press
LIST
on your remote control to get your recorded list.
2.Use
along the bottom list to see shows listed by date, title or
scheduled recordings, or to get the Series Manager or Recording Log.
3. Then, highlight a show from the left column and press
.
Recording Log
Press LIST on your remote control. The Recording Log tells you why a show
didn’t record or was deleted, so you can manage your recording needs.
Recording conflict resolution
When a show doesn’t record as planned,
will appear next to the
program in the upcoming show list. If the program is in conflict with other
recordings you’ve scheduled, you’ll see this
, and a series of options will
appear on-screen to help resolve the problem easily.
Controlling Live TV
Anytime you tune to a live program, the DVR begins buffering the program — that is,
making a temporary recording of it, so you can:
• Pause
the live program for up to one hour.
• Rewind
the program up to the point when you tuned to the channel;
then, jump back to the live program by pressing
.
• Fast-Forward
through the portion you have rewound.
• Instantly REPLAY the last eight seconds of TV anytime you want.
• Save the buffered program to the DVR by recording it — press .
For example, you are watching a program and the telephone rings, press
to pause the program for up to 1 hour, and then press
or
or to resume
watching, press
.
13
Buffered Programs
The channel buffer automatically buffers the last hour of the channel that you are
watching and continues to buffer it until you:
• Watch the channel for longer than an hour. After an hour, the DVR removes
the earlier minutes of the program from its buffer so that only the last hour
is retained.
• Tune to another program. The buffer is cleared and starts fresh.
• Turn off the DVR. The buffer is cleared.
• Have the DVR record the program. When you press Record , the DVR records the portion of the live program it has buffered, and begins recording the rest of the live program as it is broadcast.
• Activate Start Over. The buffer is cleared until Start Over is inactivated by changing the channel, turning the box off, or going to LIVE mode.
DVR Manager
When you are away from home, DVR Manager allows you to search and record
shows from your computer or smartphone. Your shows are ready to watch when
you return home. Register for MyServices at www. twc.com/myservices to get all
the conveniences of DVR Manager.
Whole House DVR
Whole House DVR gives you more to watch in more places throughout your home.
You can start watching a show in one room and finish watching the show in another
room. Or record a show in one room and watch it in up to four rooms at the same time.
Or watch a recorded show while recording two HD shows. Or play one show in one
room and a different show in another room. And you can record more with up to 75
hours of HD programming.
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How to get more from your DVR
PLAY Press
on your remote control when accessing a recorded
program. If the program recorded or buffered is already at normal speed,
pressing it again will toggle between slow motion and normal speed. If the
program recorded or buffered is paused or in FF or REW mode, pressing
returns playback to normal speed.
PAUSE Press to temporarily stop a live or recorded program. On live TV, pause
will hold for up to an hour. After about 10 minutes, a screen saver will appear.
RECORD To record a program you are currently watching, simply press
the
button.
LIST To view a recorded program, press LIST . You may search your
recorded programs by date, title or recently viewed programs. Once you
have highlighted the program you wish to play, press
.
FAST-FORWARD AND REVERSE Your DVR includes four fast-forward/
rewind speeds. Press the
or
buttons up to four times to increase
speed. Holding either button for 2 seconds skips programming forward or
reverses 15 minutes at a time.
LIVE When watching a recorded or buffered program, press
to live TV.
REPLAY To quickly rewind eight seconds, simply press the
(This option is great when watching the big game!)
to return
button.
This denotes that there is a conflict with other recordings you’ve
scheduled. A series of options will appear on-screen to help you resolve
the issue easily.
Indicates a program that is marked as Do Not Delete.
Denotes that you are scheduled to record just a single episode of a show.
Denotes that you are scheduled to record the series or entire season.
This lets you know that a show did not record as planned. Access the
Recording Log to find out why.
HELPFUL HINT To search the guide by day, up to 7 days in advance, press
the number of days forward you want to advance using the numeric
keypad and then press the . Example: It’s Tuesday, you want to view
Friday’s shows, press
and .
Free TWC TV™ App for Apple® and Android™
Smartphones and Tablets
Watch over 100 channels, manage your DVR and even control your
TV – all from your iPad®, iPhone® and/or Android tablet and smartphone.
Turn your device into another TV screen and watch TV from anywhere in
your home. Simply download the TWC TV app to get started.
TWC TV™ for Roku®
The TWC TV™ for Roku® app offers real-time, live programming for TWC
customers. Connect your Roku to your TV, a WiFi network and a TWCapproved modem to watch over 100 channels of live TV.
15
Using Picture-In-Picture (PIP)
Activate PIP on Your TV
While watching a program on your DVR, press the dedicated PIP ON/OFF
key to activate the PIP screen while in the main TV screen (also known as
full-screen TV).
• To change the channel in the PIP screen, use the
dedicated PIP CH + and CH - buttons (lower right
area of the DVR remote).
• DVR functions work only on the program shown
in the main TV screen.
• To pause or record the program in the PIP screen;
first, SWAP it to the main TV screen.
• PIP cannot be activated while in the Program
Guide; press EXIT to close the Program Guide.
• Audio will only be heard for the program shown
in the main TV screen.
Swap the Main TV and PIP Screens
To swap the TV program that is in the PIP screen to the main TV screen,
press the dedicated PIP SWAP button.
Move the PIP Screen
To move the PIP screen to a different corner of the main TV screen, press
the dedicated PIP MOVE key. You can move the PIP screen to any of the
four corners of the main TV screen.
Free On Demand
With Digital TV, you have access to all the On Demand Channels you
could ever want. Most of it free of charge. And all of it ready to watch on
your schedule. Watch your favorite shows, movies, news, sports and
other events whenever you want. Choose from about 3,000 hours of free
content each month, from Primetime to Kids programming. Here’s all the
free programming that you’ll find On Demand:
Movies
Lifestyle
Music
Primetime Shows
Kids Programming
Knowledge
Local Programming
Entertainment
Sports & Fitness
HD Free
How to Access On Demand Channels
Use your remote to view On Demand programs.
1. Select On Demand channel.
2. Use Navigational Arrows to highlight the program you want to watch.
16
3. Press
to choose program.
4. Press
again to start program.
Pay-Per-View (PPV)
Use your remote to quickly order movies & other events.
How to Order PPV Movies
Access Pay-Per-View starting on Ch 701, and preview highlights on Ch 700.
View the schedule of PPV Events using the GUIDE.
• To order, tune to the desired PPV Channel.
• The title, event time, & price will display.
• Press to order up to 15 minutes after the event has begun.
• Confirm your order.
• If the PPV PIN is enabled, enter your PIN to confirm your order. (Default PIN may be 1234 or 0000).
• If the PPV PIN is disabled, press
to confirm your order.
Movies On Demand
Purchase and control movies (Pause, Rewind, and Fast-Forward) using
your remote. The movie will begin immediately and can be viewed for up
to 24 hours.
• To order, tune to channel 990 or 620 or tune to channel 1990 to order High Definition events. (HD TV & HD Cable Box required to order view events in High Definition).
• Use the Navigational Arrows to highlight your desired movie title.
• Press
for a brief description, along with the rating, run time
and price.
• Press
to purchase the event.
• If the Purchase PIN is enabled, enter your PIN to confirm your order. (Default PIN may be 1234 or 0000.)
• Use the On Demand controls to Pause, Rewind, and Fast-Forward though the event.
Adult On Demand is available on Ch 740.
Call Customer Care to restrict access.
17
How to Order Pay-Per-View Events
(Boxing, Wrestling, UFC, etc.)
Events may be ordered up to 36 hours in advance.
Access Pay-Per-View Channel.
View the schedule of PPV events using the GUIDE.
• From the GUIDE highlight the event.
• Press
.
• From the menu press
to Buy.
• If the PPV is enabled, enter your PIN to
confirm your order. (Default PIN may be
1234 or 0000).
• If the PPV PIN is disabled, select YES
to confirm your purchase.
• Press
18
to confirm your purchase.
How to Order and Record (DVR) Pay-Per-View Events
(Boxing, Wrestling, UFC, etc.)
Events may be ordered up to 36 hours in advance.
Access Pay-Per-View Channel.
View the schedule of PPV events using the GUIDE.
• From the GUIDE highlight the event.
• Press
.
• From the menu highlight Buy & Record.
• Press
.
• Press
to buy.
• Press
to confirm your purchase.
• If the PPV PIN is enabled, enter your PIN to
confirm your order. (Default PIN may be
1234 or 0000).
• If the PPV PIN is disabled, press
to confirm your purchase.
•
*If you would like to record the countdown, repeat the steps above but
select the countdown in the guide rather than the event.
Change PPV PIN
We suggest enabling the PPV PIN and changing the default to prevent
unauthorized purchases.
• Press
.
• Scroll
to PURCHASES.
• Scroll
to PURCHASE PIN & ensure that PIN ON displays in the right-pane. (If PIN OFF displays, press
to turn on the PIN.)
• Scroll
to CHANGE PIN.
• Press
.
• Enter the old PIN. (Default PIN may be 1234 or 0000.)
• Enter a new PIN.
• Enter your new PIN a second time to confirm.
All settings including PPV and Block PINs must be setup separately on each
digital box.
19
Remote Control Troubleshooting
My remote doesn’t respond when I press any buttons.
• Check to make sure the correct device mode
is selected. Press the CBL button along the top
row, then try your selection again.
• Try replacing the batteries.
• Ensure that nothing is blocking the
sensor to the TV and/or digital box.
• On the front panel of the box, press POWER two times, to turn the box off, then on again. Then, press CH +, followed by CH – on the box front panel and verify that the issue has been resolved.
The volume buttons don’t work.
The remote needs to be programmed to your specific TV to control the
volume on your TV. Find instructions on Channel 411 or online at
remotecontrol.oceanic.com.
Digital Troubleshooting
We want your cable experience to be enjoyable and trouble-free. In this
section, we’ll give you important tips and answers to common questions.
Find quick tutorials on Answers On Demand, Channel 963, or step-by-step
instructions on Digital Help, Channel 411. View upcoming changes and
other information on the Customer Bulletin Board, Channel 911.
Service Interruptions
We try our best to bring you uninterrupted services; however, occasional
outages may occur.
Call the System Status Hotline on Oahu at 625-8282 (or on the Neighbor
Islands at 643-2100) or visit our website at status.oceanic.com to check
for an outage in your area.
My digital cable is not functioning properly.
There’s no information in my digital guide.
I have no audio.
My picture is frozen.
• Reboot the digital box (see steps on the next page).
Every couple of weeks, the box should also be rebooted to
clear the memory.
• Ensure there is enough clearance around the digital TV box
for air ventilation.
• Check the wiring behind the digital TV box and TV
and secure all connections.
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How to Reboot the Digital TV Box
On the front of the digital
TV box, hold down POWER
for 10 seconds, then let go.
Or
Unplug the AC power cord
from the digital TV box for 10
seconds, then plug it back in.
Wait 2 - 5 minutes for the time to re-appear on the digital display
of the digital TV box before turning the box ON again.
I have snowy reception or a blue or black screen on my TV.
• Ensure that the TV set (not the digital TV box) is tuned to Ch 3
(Ch 4 on Maui).
• Ensure that the VCR is powered OFF or is on Ch 3 (Ch 4 on Maui).
• Check the wiring behind the digital TV box and TV and secure
all connections.
• Verify that the TV’s video source is set properly. Try each source by pressing the VIDEO, TV/VCR, SOURCE, or INPUT button on your TV.
• If an amplifier (booster) was installed, secure all connections; then unplug the amplifier’s AC power cord, wait approximately 10 seconds before plugging the cord back in.
I’m not getting all of my channels on my digital TV box.
• Reboot the digital TV box by following the procedure above.
• If the problem persists, call Customer Care.
Nothing happens when I turn on the TV.
• Verify that the television and digital TV box AC power cords are completely inserted into active electrical outlets.
• If the outlets are controlled by a wall switch, ensure the switch is ON.
• Ensure that the digital TV box is turned ON.
Whole House DVR Troubleshooting
I’m experiencing poor video quality or audio quality on the
Playback receiver.
• Call 643-2100.
The Show List is missing on non-DVR Playback Receivers or missing titles
within the Playback Receiver Show List.
• Check that the Playback Device is plugged in.
• Check that the cable is not loose or disconnected.
• If problem persists, call 643-2100.
21
DIGITAL TV BOX
Easy Connect Instruction Guide
Online Tutorial available at
www.timewarnercable.com/en/residential-home/support/tv.html
Verify you received the following:
• Digital TV box
• Digital TV box Power Cord
• Remote control, remote control user guide
• Coaxial cable (s)
HD (DVR) also requires ONE of the following:
• Component video cables and Composite audio cables
• HDMI cable
STEP 1
Hook-up the Digital TV box.
Select the appropriate diagram and follow instructions to hook-up
the digital TV box. It is recommended that you plug your Digital TV box
into a surge protector.
STEP 2
Activate your services.
Once the Digital TV box is connected and the time appears on the display
complete the following steps to activate your services:
• Call 1-855-222-7349— enter your home phone number when prompted.
• When prompted, select your equipment type then follow the
interactive prompts.
STEP 3
Program the Digital TV remote control to operate your TV.
For details, refer to channel 411, or the remote control’s user guide, or go online to remotecontrol.oceanic.com
STEP 4
Connect a DVD player (optional).
After the Digital TV box is hooked up, a DVD Player may be added to any of the included diagrams by connecting the DVD Player directly to one of the available inputs on the back of your TV using audio and video cables (cables not provided). To watch a DVD, set your TV to the same INPUT or Video Source that is connected to the DVD Player.
WARNING!
Electric shock hazard! Unplug all electronic devices before connecting or disconnecting
any device cables to the cable box. Do not attempt to open the cable box.
VENTILATION: This cable box has openings for ventilation that protect it from overheating.
To ensure the reliability of this set- top, keep the top of the cable box free of all objects and
electronic devices, including your TV, VCR, or DVD Player. It is recommended that a surge
protector is also used to protect the cable equipment and other electronic devices.
22
Standard Definition
Digital Boxes
Digital box model may vary from the
picture shown.
A
Standard Installation:
1.
Connect coaxial cable (A) to the cable outlet at the wall and the other end to CABLE IN on the back of the box.
Back of Cable Ready TV
B
2. Connect a separate coaxial cable (B)
to CABLE OUT at the box and the
other end to cable/RF/antenna on the back of the TV.
3. Connect the cable box power cord to the back of the cable box and to an electrical outlet or surge protector.
4. WAIT for the Time to display on the cable box LED (approx. 2-3 minutes). Then press the Power button on the cable box.
5. Power on your TV & set it to channel 3 (channel 4 on Maui).
To include a VCR: In Step 2, Connect cable (B) to CABLE OUT on the box and the other end to IN FROM
ANT on VCR. Then, connect another coaxial cable to OUT TO TV on VCR and the other end to CABLE/
ANTENNA on TV.
Standard Definition
Digital Boxes
Digital box model may vary from the
picture shown.
Connecting to a Stereo TV
and Stereo VCR:
(Back of Explorer 3250 shown)
1.
Connect a coaxial cable (A) to the cable outlet at the wall & the other end of the coaxial cable to CABLE IN on the box.
2.
Connect the cable box to the stereo VCR as shown in the diagram using video and audio cables (B)
(cables not provided).
A
B
3. Connect the stereo VCR to the stereo TV as shown in the diagram using video and audio cables (C)
(cables not provided).
4. Connect the cable box power cord to the back of the cable box and to an electrical outlet or surge protector.
5. Turn the VCR off by pressing the Power button.
6. WAIT for the Time to display on the cable box LED (approx.2-3 minutes). Then press the Power button on the cable box.
7. Power on your TV and set your TV to the correct INPUT. (Refer to the TV manual.)
23
Standard Definition
Digital Boxes
Digital box model may vary from the
picture shown.
Connecting to Stereo TV
w/ S-Video:
(Back of Explorer 8000 shown)
1. Connect a coaxial cable (A) to the cable outlet at the wall and the other end of the coaxial cable to CABLE IN on the box.
A
C
B
2. Connect the cable box to the stereo TV as shown in the diagram using S-Video (C) and audio cables (B) (not provided).
3. Connect the cable box power cord to the back of the cable box and to an electrical outlet or surge protector.
4. WAIT for the Time to display on the cable box LED (approx. 2-3 minutes). Then press the Power button on the cable box.
5. Power on your TV and set it to the correct INPUT. (Refer to the TV manual.)
High Definition
Digital Boxes
Digital box model may vary from the
picture shown.
Connecting to a typical HDTV:
(Back of Explorer 8000 HD shown)
C
A
1. Connect a coaxial cable (A) to the cable B
outlet at the wall and the other end of the coaxial cable to CABLE IN on the box.
2. Connect the cable box to the HDTV as shown in the diagram using
component video (C) and audio cables (B).
3. Connect the cable box power cord to the back of the cable box and to an electrical outlet or surge protector.
4. WAIT for the Time to display on the cable box LED (approx. 2-3 minutes). Then press the Power button on the cable box.
5. Power on your TV and set your TV to the correct INPUT. (Refer to the TV manual.)
6. Adjust your High Definition Settings by pressing SETTINGS and scroll right to
“High Definition”, then scroll UP/DOWN to configure each of the following settings.
For the best HD experience, we recommend using the following settings.
• Aspect Ratio: Use 16:9 for wide-screen TV’s or use 4:3 for traditional-sized TVs
• Output Resolution: Select only 1080i and de-select all others (if your HDTV does not
support 1080i, select the highest resolution supported by your HDTV)
• Picture Size: Select Stretch
24
High Definition
Digital Boxes
Digital box model may vary from the
picture shown.
Connecting to an
HDTV w/HDMI:
A
(Back of Explorer 4250 HD shown)
1. Connect coaxial cable (A) to the cable outlet at the wall and the other end to CABLE IN on the box.
2.
B
Connect the cable box to the HDTV as shown in the diagram using an HDMI cable (B). (HDMI port
on the back of the cable box may
be hidden by a sticker.)
3. Connect the cable box power cord
to the back of the cable box and to an electrical outlet or surge protector.
4. WAIT for the Time to display on the cable box LED (approx. 2-3 minutes).
Then press the Power button on the cable box.
5. Power on your TV and set your TV to the correct HDMI INPUT. (Refer to the TV manual.)
6. Configure your audio for use with HDMI (instructions vary by model):
Models numbers ending with HD (MDN): Press SETTINGS once on your Cable Remote,
then scroll LEFT/RIGHT to locate the AUDIO sub-menu. Scroll UP/ DOWN to highlight
AUDIO CODING, press SELECT, then select PCM.
Model numbers ending with HDC or starting with SMT (ODN): Press SETTINGS once
on your Cable Remote, then scroll UP/DOWN to locate the DEVICES sub-menu and press
SELECT. Scroll UP/DOWN to highlight AUDIO: DIGITAL OUTPUT, press the RIGHT ARROW,
then use the UP/DOWN arrows to select HDMI. Press A to accept your changes.
7. Adjust your High Definition Settings by pressing SETTINGS and scroll right to
“High Definition”, then scroll UP/DOWN to configure each of the following settings.
For the best HD experience, we recommend using the following settings.
• Aspect Ratio: Use 16:9 for wide-screen TV’s or use 4:3 for traditional-sized TVs
• Output Resolution: Select only 1080i and de-select all others (if your HDTV does not
support 1080i, select the highest resolution supported by your HDTV)
• Picture Size: Select Stretch
High Definition programming can be found on channels 1000 and higher.
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