1 - Brother International

1 - Brother International
Multi-Protocol On-board Ethernet Print Server
Network
User’s Guide
TD-series
Read this guide thoroughly before using the machine. Keep the
CD-ROM in a convenient place so you can use it quickly if you
need to.
Visit us at http://solutions.brother.com where you can get product
support, the latest driver updates and utilities, and answers to
frequently asked questions (FAQs) and technical questions.
Version B
EN
Definition of Symbols in this manual
We use the following icon throughout this Network User’s Guide:
Notes tell you how you should respond to a situation that may arise or give tips about how the
operation works with other features.
Trademarks
Brother and the Brother logo are registered trademarks and BRAdmin Light and BRAdmin Professional are
trademarks of Brother Industries, Ltd.
UNIX is a registered trademark of The Open Group.
Microsoft, Windows Vista, Windows Server and Windows are registered trademarks of Microsoft Corporation,
in the United States and/or other countries.
All other terms, brand and product names mentioned in this manual are registered trademarks or trademarks
of their respective companies.
Compilation and publication notice
Under the supervision of Brother Industries Ltd., this guide has been compiled and published, covering the
latest product’s descriptions and specifications.
The contents of this guide and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained
herein and shall not be responsible for any damages (including consequential) caused by reliance on the
materials presented, including but not limited to typographical and other errors relating to the publication.
The screen images in this guide may differ depending on your OS or printer.
©2010 Brother Industries Ltd.
IMPORTANT NOTE:
 Windows® XP in this document represents Windows® XP Professional, and Windows ® XP Home Edition.
In addition, Windows® XP in this document does not represent Windows XP x64 Edition.
 Windows Vista® in this document represents all editions of Windows Vista®.
 Windows® 7 in this document represents all editions of Windows® 7.
 Windows Server® 2003 in this document does not represent Windows Server® 2003 x64 Edition.
 Windows Server® 2008 in this document represents all editions of Windows Server® 2008.
i
Brother Numbers
For technical and operational assistance, you must call the country where you purchased the machine. Calls
must be made from within that country.
In USA
1-800-255-0415
In Europe
Visit http://www.brother.com for contact information
on your local Brother office.
Internet addresses
Brother Global Web Site: http://www.brother.com
(In USA Only) Brother Mobile Solutions Web Site: http://www.brothermobilesolutions.com
For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and
Utilities: http://solutions.brother.com
(In USA Only) For Brother Accessories & Supplies: 1-800-543-6144
ii
Table of Contents
1
Introduction
1
Overview....................................................................................................................................................1
Network function features ..........................................................................................................................2
Network printing...................................................................................................................................2
Management utility ..............................................................................................................................2
Types of network connection .....................................................................................................................3
Network connection example ..............................................................................................................3
Protocols....................................................................................................................................................5
TCP/IP protocols and functionalities....................................................................................................5
2
Configuring your network printer
7
Overview....................................................................................................................................................7
IP addresses, subnet masks and gateways ..............................................................................................8
IP address ...........................................................................................................................................8
Subnet mask........................................................................................................................................9
Gateway (and router)...........................................................................................................................9
Setting the IP address and subnet mask .................................................................................................10
Using the BRAdmin Light utility to configure your network printer.....................................................10
Using other methods to configure your machine for a network .........................................................11
Changing the print server settings ...........................................................................................................12
Using the BRAdmin Light utility to change the print server settings ..................................................12
Using Web Based Management (web browser) to change the print server settings .........................12
Printing the Printer Settings .....................................................................................................................13
How to print the Printer Settings Page ..............................................................................................13
3
Network printing: basic TCP/IP Peer-to-Peer printing
14
Overview..................................................................................................................................................14
Configuring the standard TCP/IP port......................................................................................................15
Printer driver not yet installed ............................................................................................................15
Printer driver already installed ...........................................................................................................17
Other sources of information ...................................................................................................................17
4
Driver Deployment Wizard
18
Overview..................................................................................................................................................18
5
Troubleshooting
19
Overview..................................................................................................................................................19
General problems ....................................................................................................................................20
Network print software installation problems ...........................................................................................21
Printing problems.....................................................................................................................................22
Protocol-specific troubleshooting.............................................................................................................23
Web Based Management (web browser) troubleshooting (TCP/IP)..................................................23
iii
A
Appendix A
24
Using services .........................................................................................................................................24
Other ways to set the IP address (for advanced users and administrators) ............................................24
Using DHCP to configure the IP address ..........................................................................................24
Using BOOTP to configure the IP address........................................................................................24
Using RARP to configure the IP address ..........................................................................................25
Using APIPA to configure the IP address..........................................................................................26
Using ARP to configure the IP address .............................................................................................26
Using the Telnet console to configure the IP address .......................................................................27
Using the Brother Web BRAdmin server software for IIS* to configure the IP address ....................28
B
Appendix B
29
Print server specifications........................................................................................................................29
Ethernet wired network......................................................................................................................29
Computer requirements.....................................................................................................................29
Management utilities..........................................................................................................................30
C
Index
31
iv
1
Introduction
1
1
Overview
1
The Brother printer can be shared on a 10/100Mb wired Ethernet network using the internal network print
server. The print server provides printing services for Windows® XP, Windows Vista®, Windows® 7,
Windows Server® 2003/2008/2008 R2 supporting the TCP/IP protocols. The following chart shows which
network features and connections are supported by each operating system.
Operating Systems
10/100
BASE-TX
Wired
Ethernet
(TCP/IP)
Printing BRAdmin
Light
BRAdmin
Professional1
Status Driver
Web
Monitor Deployment BRAdmin1
Wizard
Windows® XP
Windows Vista®
Windows® 7
r
r
r
r
r
r
r
r
r
r
r
r
Windows Server ® 2003/2008
Windows Server ® 2008 R22
1
BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com
2
For news and information regarding BRAdmin Professional and Web BRAdmin for Windows Server 2008 R2, please visit
http://solutions.brother.com
To use the Brother printer through a network, you need to configure the print server, and set up the computers
you use.
1
Introduction
Network function features
1
1
The Brother TD-4100N has the following basic network functions.
Network printing
1
The print server provides printing services for Windows® XP, Windows Vista®, Windows® 7 and
Windows Server® 2003/2008/2008 R2 supporting the TCP/IP protocols.
Management utility
1
BRAdmin Light
1
BRAdmin Light is a utility for initial setup of Brother network connected devices. This utility can search for
Brother products on your network, view the status and configure basic network settings, such as IP address.
The BRAdmin Light utility is available for Windows® XP, Windows Vista®, Windows® 7,
Windows Server® 2003/2008/2008 R2. For installing BRAdmin Light, see the User's Guide we provided with
the machine.
For details on BRAdmin Light, visit us at http://solutions.brother.com
BRAdmin Professional
1
BRAdmin Professional is a utility for more advanced management of network connected Brother devices.
This utility can search for Brother products on your network, view the status and configure the network
settings from a computer running Windows®. BRAdmin Professional has additional features to BRAdmin
Light. For details and to download, visit us at http://solutions.brother.com
Web BRAdmin
1
Web BRAdmin is a utility for managing network connected Brother devices. This utility can search for Brother
products on your network, view the status and configure the network settings. Unlike BRAdmin Professional,
which is designed for Windows® only, the Web BRAdmin server utility can be accessed from any client PC
with a web browser that supports JRE (Java Runtime Environment). By installing the Web BRAdmin server
utility on a PC running IIS1, administrators can connect to the Web BRAdmin server with a web browser,
which then communicates with the device itself.
For details and to download, visit us at http://solutions.brother.com
1
Internet Information Server 4.0 or Internet Information Services 5.0 / 5.1 / 6.0 / 7.0 / 7.5
(7.5 is the current version, for Windows 7)
2
Introduction
Types of network connection
1
1
Network connection example
1
Generally there are two types of network connections: Peer-to-Peer and Network Shared environment.
Peer-to-Peer printing using TCP/IP
1
In a Peer-to-Peer environment, each computer directly sends and receives data to each device. There is no
central server controlling file access or printer sharing.
2
1
TCP/IP
TCP/IP
1 Router
2 Network printer
 In a smaller network of 2 or 3 computers, we recommend the Peer-to-Peer printing method as it is easier
to configure than the Network Shared printing method described on the following page. See Network
Shared printing on page 4.
 Each computer must use the TCP/IP Protocol.
 The Brother machine needs to have an appropriate IP address configuration.
 If you are using routers, the Gateway address must be configured on the computers and the Brother
machine.
3
Introduction
Network Shared printing
1
In a Network Shared environment, each computer sends data via a centrally controlled computer. This type
of computer is often called a “Server” or a “Print Server”. Its job is to control the printing of all print jobs.
1
3
2
TCP/IP
4
1 Network Shared environment
2 Also known as “Server” or “Printer server”
3 Network printer
4 TCP/IP, USB
 In a larger network, we recommend a Network Shared printing environment.
 The BRAdmin application and Bi-directional printing from other client workstations are not supported for
Network Shared Printing via USB.
 The “server” or the “print server” must use the TCP/IP protocol.
 The Brother machine needs to have an appropriate IP address configuration unless the machine is
connected via the USB interface at the server.
 For more information, visit us at http://solutions.brother.com
4
1
Introduction
Protocols
1
1
TCP/IP protocols and functionalities
1
Protocols are the standardized sets of rules for transmitting data on a network. Protocols allow users to gain
access to network connected resources.
The print server used on this Brother product supports the TCP/IP (Transmission Control Protocol/Internet
Protocol) protocol.
TCP/IP is the most popular set of protocols used for communication such as Internet and E-mail. This protocol
can be used in almost all operating systems such as Windows® and Linux.
The following TCP/IP protocols are available on this Brother product.
Note
You can configure the protocol settings by using HTTP (web browser). See Using Web Based
Management (web browser) to change the print server settings on page 12.
DHCP/BOOTP/RARP
1
By using the DHCP/BOOTP/RARP protocols, the IP address can be automatically configured.
Note
To use the DHCP/BOOTP/RARP protocols, contact your network administrator.
APIPA
1
If you do not assign an IP address manually (using the BRAdmin software) or automatically (using a
DHCP/BOOTP/RARP server), the Automatic Private IP Addressing (APIPA) protocol will automatically
assign an IP address from the range 169.254.0.1 to 169.254.255.254.
DNS client
1
The Brother print server supports the Domain Name Service (DNS) client function. This function allows the
print server to communicate with other devices by using its DNS name.
LPR/LPD
1
Commonly used printing protocols on a TCP/IP network.
Port9100
1
Another commonly used printing protocol on a TCP/IP network.
Telnet
1
The Brother print server supports Telnet server for command line configuration.
5
Introduction
SNMP
1
1
The Simple Network Management Protocol (SNMP) is used to manage network devices including computers,
printers and terminals in a TCP/IP network.
Web server (HTTP)
1
The Brother print server is equipped with a web server that allows you to monitor its status or change some
of its configuration settings.
Note
We recommend Microsoft Internet Explorer 6.0® (or higher), Firefox ® 2.0 (or higher) for Windows®. Make
sure that JavaScript and Cookies are always enabled in whichever browser you use.
6
2
Configuring your network printer
2
Overview
2
Before using your Brother printer in a network environment, you must configure the TCP/IP settings. In this
chapter, you will learn the basic steps required to print over the network using the TCP/IP protocol.
We recommend that you use the automatic installer application on the CD-ROM we have provided with the
machine. By using this application, you can easily connect your machine to your network and install the
network software and printer driver which you need to complete the network configuration. You will be guided
by the on-screen instructions until you are able to use your Brother network printer. Follow the instructions in
the supplied User's Guide.
If you want to configure your machine without using the automatic installer application, refer to the remainder
of this chapter for more information.
7
2
Configuring your network printer
IP addresses, subnet masks and gateways
2
To use the machine in a networked TCP/IP environment, you need to configure the IP address and subnet
mask. The IP address you assign to the print server must be on the same logical network as your host
computers. If it is not, you must properly configure the subnet mask and the gateway address.
2
IP address
2
An IP address is a series of numbers that identifies each computer connected to a network. An IP address
consists of four numbers separated by dots. Each number is between 0 and 255.
 Example: In a small network, you would normally change the final numbers.
• 192.168.1.1
• 192.168.1.2
• 192.168.1.3
How the IP address is assigned to your print server:
2
Windows®
Vista®,
If you have a DHCP/BOOTP/RARP server in your network (typically a
XP, Windows
Windows® 7, Windows Server® 2003/2008/2008 R2, or UNIX ®/Linux network) the print server will
automatically obtain its IP address from the server and register its name with any RFC 1001 and 1002compliant dynamic name services.
Note
On smaller networks, the DHCP server may be the router.
For details on DHCP, BOOTP and RARP, see Using DHCP to configure the IP address on page 24, Using
BOOTP to configure the IP address on page 24 and Using RARP to configure the IP address on page 25.
If you do not have a DHCP/BOOTP/RARP server, the Automatic Private IP Addressing (APIPA) protocol will
automatically assign an IP address from the range 169.254.0.1 to 169.254.255.254. For details on APIPA,
see Using APIPA to configure the IP address on page 26.
If the APIPA protocol is disabled, the IP address of a Brother print server is 192.0.0.192. However, you can
easily change this IP address number to match with the IP address details of your network. For details on
how to change the IP address, see Setting the IP address and subnet mask on page 10.
8
Configuring your network printer
Subnet mask
2
Subnet masks restrict network communication.
 Example: Computer 1 can talk to Computer 2
2
• Computer 1
IP Address:192.168.1.2
Subnet Mask:255.255.255.0
• Computer 2
IP Address:192.168.1.3
Subnet Mask:255.255.255.0
Note
0 denotes that there is no limit to communication at this part of the address.
In the above example, we can communicate with any device that has an IP address that begins with
192.168.1.1 - 192.168.1.254.
Gateway (and router)
2
A gateway is a network point that acts as an entrance to another network and sends data transmitted via the
network to an exact destination. The router knows where to direct data that arrives at the gateway. If a
destination is located at an external network, the router transmits data to the external network. If your network
communicates with other networks, you may need to configure the Gateway IP address. If you do not know
the Gateway IP address then contact your Network Administrator.
9
Configuring your network printer
Setting the IP address and subnet mask
2
Using the BRAdmin Light utility to configure your network printer
2
BRAdmin Light
2
The BRAdmin Light utility is designed for initial setup of Brother network connected devices. It can also
search for Brother products in a TCP/IP environment, view the status and configure basic network settings,
such as IP address. The BRAdmin Light utility is available for Windows® XP, Windows Vista®, Windows® 7,
Windows Server® 2003/2008/2008 R2.
Note
• Use the BRAdmin Light utility version that was supplied on the CD-ROM with your Brother product. You
can also download the latest version of BRAdmin Light utility from http://solutions.brother.com
• If you require more advanced printer management, use the latest version of BRAdmin Professional utility
that is available as a download from http://solutions.brother.com
This utility is only available for Windows® users.
• If you are using personal firewall software (e.g. Windows Firewall), disable it. Once you are sure that you
can print, re-start your personal firewall software.
• Node name: Node name appears in current BRAdmin Light. The default Node name is
“BRNxxxxxxxxxxxx” (“xxxxxxxxxxxx” is the Ethernet address.).
• The default password for Brother print servers is access.
a
Start the BRAdmin Light utility.
Click Start / All Programs / Brother / BRAdmin Light / BRAdmin Light.
b
BRAdmin Light will search for new devices automatically.
10
2
Configuring your network printer
c
Double-click the unconfigured device.
2
Note
• If the print server is set to its factory default settings without using a DHCP/BOOTP/RARP server, the
device will appear as Unconfigured in the BRAdmin Light utility screen.
• If the device requires a password, the default password is access.
• You can find the node name and Ethernet address by printing out the Printer Settings Page. See Printing
the Printer Settings on page 13.
d
Choose STATIC from Boot Method. Enter the IP address, Subnet Mask and Gateway (if needed) of
your print server.
e
f
Click OK.
With the correctly programmed IP address information you will see the Brother print server in the device
list.
Using other methods to configure your machine for a network
2
You can configure your network printer using other methods. See Other ways to set the IP address (for
advanced users and administrators) on page 24.
11
Configuring your network printer
Changing the print server settings
2
Using the BRAdmin Light utility to change the print server settings
a
Start the BRAdmin Light utility.
Click Start / All Programs / Brother / BRAdmin Light / BRAdmin Light.
b
c
d
e
Choose the print server which you want to change the settings.
2
Choose Network Configuration from the Control menu.
Enter a password. The default Password is access.
You can now change the print server settings.
Note
If you want to change more advanced settings, use the BRAdmin Professional utility that is available as a
download from http://solutions.brother.com
Using Web Based Management (web browser) to change the print server
settings
2
A standard web browser can be used to change your print server settings using the HTTP (Hyper Text
Transfer Protocol).
Note
We recommend Microsoft Internet Explorer 6.0® (or higher), Firefox ® 2.0 (or higher) for Windows®. Make
sure that JavaScript and Cookies are always enabled in whichever browser you use. To use a web
browser, you will need to know the IP address of the print server.
12
2
Configuring your network printer
a
Type http://printer_ip_address/ into your browser. (Where printer_ip_address is the IP
address or the print server.)
 For example:
http://192.168.1.2/ (if the printer’s IP address is 192.168.1.2.)
2
Note
If you have edited the hosts file on your computer or are using a Domain Name System, you can also enter
the DNS name of the print server. As the print server supports TCP/IP and NetBIOS, you can also enter
the NetBIOS name of the print server. The NetBIOS name can be seen on the Printer Settings Page. The
NetBIOS name assigned is the first 15 characters of the node name and by default it will appear as
“BRNxxxxxxxxxxxx” where “xxxxxxxxxxxx” is the Ethernet address.
b
c
d
e
Click Network Configuration.
Enter a user name and a password. The User Name is admin and the default Password is access.
Click OK.
You can now change the print server settings.
Printing the Printer Settings
2
The Printer Settings Page prints a report listing the network settings, etc. You can print the Printer Settings
Page using the Cut button of the printer.
Note
Node name: Node name appears in the Printer Settings Page. The default Node name of the network card
in the printer is “BRNxxxxxxxxxxxx” where “xxxxxxxxxxxx” is the Ethernet address.
How to print the Printer Settings Page
a
Make sure that the Roll is set and the front cover is closed.
To print the Printer Settings Page, we recommend to use 101.6 mm Roll.
b
c
Turn on the printer.
2
Press and hold the Cut button.
You can check the IP address, etc.
Note
• To reset network setting and turn APIPA ON
Press the ON/OFF button to switch the machine OFF. Then, hold down the ON/OFF button for two
seconds. Continue holding down the ON/OFF button, and press the Cut button twice. All the network
settings will be reset.
• To reset network setting and turn APIPA OFF
Press the ON/OFF button to switch the machine OFF. Then, hold down the ON/OFF button for two
seconds. Continue holding down the ON/OFF button, and press the Cut button four times. All the network
settings will be reset.
13
3
Network printing: basic TCP/IP Peer-toPeer printing
Overview
3
3
If you are a user and want to print using the TCP/IP protocol in a Peer-to-Peer environment, follow the
instructions in this chapter. This chapter explains how to install the network software and the printer driver
which you will need in order to use your network printer. These can be installed from the included CD-ROM.
Note
• You must configure the IP address on your printer before you proceed with this chapter. If you need to
configure the IP address, see Chapter 2 first.
• Verify the host computer and print server are either on the same subnet, or that the router is properly
configured to pass data between the two devices.
• The default password for Brother print servers is access.
14
3
Network printing: basic TCP/IP Peer-to-Peer printing
Configuring the standard TCP/IP port
3
Printer driver not yet installed
3
For Windows Vista®, Windows® 7, Windows Server® 2008/2008 R2
a
3
For Windows Vista®/ Windows Server® 2008:
Click the
(Windows Vista®)/ Start (Windows Server® 2008), Control Panel, go to Hardware and
Sound and open Printers.
For Windows ® 7/ Windows Server® 2008 R2:
Click the
(Windows® 7)/ Start (Windows Server® 2008 R2), and open Devices and Printers.
b
c
d
Click Add a printer.
Choose Add a local printer.
You must now choose the correct Network printing port. Choose Create a new port and choose
Standard TCP/IP Port from the pull-down window, then click Next.
e
Enter the IP address, or the print server name you wish to configure. The Wizard will automatically enter
the Port name information for you, then click Next.
f
Windows Vista®, Windows® 7 and Windows® 2008/2008 R2 will now contact the printer that you
specified. If you did not specify the correct IP address or name then an error dialog will appear.
g
Now that you have configured the port, you must specify which printer driver you wish to use. Choose
the appropriate driver from the list of supported printers. If you are using a driver supplied with the printer
on CD-ROM then choose the Have Disk option to browse to the CD-ROM.
h
For example, choose the “X:\your language\Drivers\TD-XXXX\x86\Driver\i386” or
“X:\your language\Drivers\TD-XXXX\x64\Driver\x64” folder (where X is your drive letter. XXX is your
model name). Click Open, and then OK. Choose your printer model, then click Next.
i
Specify a name and click Next.
Note
• When the User Account Control screen appears, click Continue.
• If the printer driver that you are installing does not have a Digital Certificate you will see a warning
message. Click Install this driver software anyway to continue with the installation.
j
Continue through the Wizard clicking Finish when complete.
15
3
Network printing: basic TCP/IP Peer-to-Peer printing
For Windows® XP and Windows Server® 2003
a
b
3
Click the Start button and choose Printers and Faxes.
For Windows ® XP:
Click Add a printer to start the Add Printer Wizard.
3
For Windows Server® 2003:
Double-click Add Printer to start the Add Printer Wizard.
c
d
Click Next when you see the Welcome to the Add Printer Wizard screen.
Choose Local printer and deselect the Automatically detect and install my Plug and Play printer
option, then click Next.
e
You must now choose the correct Network printing port. Choose Create a new port and choose
Standard TCP/IP Port from the pull-down window, then click Next.
f
g
The Add Standard TCP/IP Printer Port Wizard will now appear. Click Next.
h
Windows® XP and Windows Server® 2003 will now contact the printer that you specified. If you did not
specify the correct IP address or name then an error dialog will appear.
i
j
Click Finish to complete the Wizard.
k
For example, choose the “X:\your language\Drivers\TD-XXXX\x86\Driver\i386” or
“X:\your language\Drivers\TD-XXXX\x64\Driver\x64” folder (where X is your drive letter. XXX is your
model name). Click Open, and then OK. Choose your printer model, then click Next.
l
m
Specify a name and click Next.
Enter the IP address, or the print server name you wish to configure. The Wizard will automatically enter
the Port name information for you, then click Next.
Now that you have configured the port, you must specify which printer driver you wish to use. Choose
the appropriate driver from the list of supported printers. If you are using a driver supplied with the printer
on CD-ROM then choose the Have Disk option to browse to the CD-ROM.
Continue through the Wizard clicking Finish when complete.
16
Network printing: basic TCP/IP Peer-to-Peer printing
Printer driver already installed
3
If you have already installed the printer driver and wish to configure it for network printing, follow these steps:
a
For Windows ® XP and Windows Server® 2003:
Click the Start button and choose Printers and Faxes.
3
For Windows Vista®:
Click the
, Control Panel, go to Hardware and Sound and open Printers.
For Windows ® 7:
Click the
, and open Devices and Printers.
For Windows Server® 2008:
Click the Start button, Control Panel, Hardware and Sound, and then Printers.
For Windows Server® 2008 R2:
Click the Start button, and open Devices and Printers.
b
Right click on the printer driver you wish to configure, and then choose Properties (Windows® XP/
Windows Vista®/ Windows Server® 2003/ Windows Server® 2008/ Windows Server® 2008 R2)/
Printer Properties (Windows ® 7).
c
d
Click the Ports tab and click Add Port...
e
f
g
h
The Add Standard TCP/IP Printer Port Wizard will start.
Choose the port that you wish to use. Typically this would be Standard TCP/IP Port. Then click the New
Port... button.
Enter the IP address of your network printer. Click Next.
Click Finish.
Close the Printer Ports and Properties dialog boxes.
Other sources of information
3
See Chapter 2 of this manual to learn how to configure the IP address of the printer. For more information,
visit us at http://solutions.brother.com
17
4
Driver Deployment Wizard
4
Overview
4
The Driver Deployment Wizard software can be used to ease the installation or even automate the installation
of a locally connected or network connected printers. The Driver Deployment Wizard can also be used to
create self running executable files which when run on a remote PC, completely automates the installation of
a printer driver. The remote PC does not have to be connected to a network.
4
For details and to download, visit us at http://solutions.brother.com
18
5
Troubleshooting
5
Overview
5
This chapter explains how to resolve typical network problems you may encounter when using the Brother
network printer. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother
Solutions Center at: http://solutions.brother.com
This chapter is divided into the following sections:
 General problems
 Network print software installation problems
5
 Printing problems
 Protocol-specific troubleshooting
 Others
19
Troubleshooting
General problems
5
CD-ROM is inserted, but does not start automatically
5
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute Setup.exe in the root directory of the CD-ROM.
My computer can not find the printer/print server.
I can not make a necessary connection to the printer/print server.
My printer/print server does not appear in the window of BRAdmin Light.
5
The Firewall setting on your computer may be rejecting the necessary network connection. In this case, you
will need to disable the Firewall on your computer and re-install the drivers.
Windows® XP SP2/SP3 users:
a
b
c
d
5
5
Click the Start button, and then click Control Panel.
Click Network and Internet Connections, and then click Windows Firewall.
Click the General tab. Verify that Off (not recommended) is selected.
Click OK.
Windows Vista® users:
a
Click the
Security.
b
When the User Account Control screen appears, do the following.
5
, Control Panel, and then select Allow a program through Windows Firewall under
 Users who have administrator rights: Click Continue.
 For users who do not have administrator rights: Enter the administrator password and click OK.
c
d
Click the General tab. Make sure that Off (not recommended) is selected.
Click OK.
Windows® 7 users:
a
b
c
Click the
d
Select Turn off Windows Firewall (not recommended) under Home or work (private) network
location settings and Public network location settings.
e
Click OK.
5
button, Control Panel, System and Security and Windows Firewall.
On the LEFT menu click Turn Windows Firewall On or Off.
When the User Account Control screen appears, do the following.
 For users who do not have administrator rights: Type an administrator password and click Yes.
Note
After the Brother software package is installed, turn your Firewall back on.
20
Troubleshooting
Network print software installation problems
5
The Brother print server is not found during the setup of the network print software or from the
installation of the Brother printer driver.
5
Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of
this Guide before installing the network print software or printer driver.
Check the following:
a
b
Make sure that the printer is powered on, is on-line and ready to print.
c
Verify that the print server is on your network as follows:
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
d
If the installation failed, the Firewall on your computer may be blocking the necessary network
connection to the printer. In this case, you will need to disable the Firewall on your computer and reinstall the drivers. For details on how to disable the Firewall, see General problems on page 20.
5
Print the Printer Settings Page and check if the settings such as IP address settings are correct for your
network. The problem may be the result of a mismatched or duplicate IP address. Verify that the IP
address is correctly loaded into the print server, and make sure that no other nodes on the network have
this IP address. For details on how to print the Printer Settings Page, see Printing the Printer
Settings on page 13.
21
5
Troubleshooting
Printing problems
5
Print job is not printed
5
Make sure the status and configuration of the print server. Check the following:
a
b
Make sure that the printer is powered on, is on-line and ready to print.
c
Verify that the print server is on your network as follows:
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
Print the Printer Settings Page of the printer and check if the settings such as IP address settings are
correct for your network. The problem may be the result of a mismatched or duplicate IP address. Verify
that the IP address is correctly loaded into the print server, and make sure that no other nodes on the
network have this IP address.
5
Error during printing
5
If you try to print while other users are printing large amounts of data (e.g. many pages or pages with a large
amount of graphics at high resolution), the printer is unable to accept your print job until the ongoing printing
is finished. If the waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes
the error message. In such situations, execute the print job again after the other jobs are completed.
22
Troubleshooting
Protocol-specific troubleshooting
5
Web Based Management (web browser) troubleshooting (TCP/IP)
5
a
If you can not connect to the print server using your web browser it may be worth checking the Proxy
Settings of your browser. Look in the Exceptions setting and if necessary, type in the IP address of the
print server. This will stop your computer from trying to connect to your ISP or proxy server every time
you wish to look at the print server.
b
Make sure that you are using the correct web browser, we recommend Microsoft Internet Explorer 6.0®
(or higher), Firefox ® 2.0 (or higher) for Windows®. Make sure that JavaScript and Cookies are always
enabled in whichever browser you use.
Others
5
5
When you use BRAdmin, you will see 6 different Status indicators in English. (For non-English users, refer to
the following chart for the definition.)
Display
Deutsch
Français
Nederlands
Español
Português
READY
BEREIT
PRÊT
GEREED
LISTO
PRONTO
COOLING
ABKÜHLUNG
REFROIDIT
AFKOELEN
ENFRIANDO
A ARREFECER
PRINTING
DRUCKT
IMPRIME
PRINTEN
IMPRIMIENDO
A IMPRIMIR
BUSY
BESCHÄFTIGT
OCCUPE
BEZIG
OCUPADO
OCUPADO
COVER OPEN
ABDECKUNG OFFEN
CAPOT OUVERT
KLEP OPEN
CUBIERTA ABIERTA
TAMPA ABERTA
ERROR
FEHLER
ERREUR
FOUT
ERROR
ERRO
Display
Italiano
Dansk
Svenska
Suomi
Norsk
READY
PRONTO
KLAR
REDO
VALMIS
KLAR
COOLING
RAFFREDAMENTO
KØLING
SVALNAR
JÄÄHTYY
KJØLING
PRINTING
STAMPA
UDSKRIVNING
SKRIVER
TULOSTAA
SKRIVER
BUSY
OCCUPATO
OPTAGET
UPPTAGEN
VARATTU
OPPTATT
COVER OPEN
COPERCHIO APERTO
LÅGE ÅBEN
LUCKA ÖPPEN
KANSI AUKI
DEKSEL ÅPENT
ERROR
ERRORE
FEJL
FEL
VIRHE
FEIL
23
A
Appendix A
A
Using services
A
A service is a resource that can be accessed by computers that wish to print to the Brother print server. The
Brother print server provides the following predefined services (do a SHOW SERVICE command in the
Brother print server remote console to see a list of available services): enter HELP at the command prompt
for a list of supported commands.
Service (Example)
Definition
BINARY_P1
TCP/IP binary
A
Other ways to set the IP address (for advanced users and
administrators)
A
For details on how to configure your network printer using the BRAdmin Light utility or Web Based
Management (web browser), see Setting the IP address and subnet mask on page 10.
Using DHCP to configure the IP address
A
The Dynamic Host Configuration Protocol (DHCP) is one of several automated mechanisms for IP address
allocation. If you have a DHCP server in your network, the print server will automatically obtain its IP address
from the DHCP server and register its name with any RFC 1001 and 1002-compliant dynamic name services.
Note
If you do not want your print server configured via DHCP, BOOTP or RARP, you must set the boot method
to static so that the print server has a static IP address. This will prevent the print server from trying to
obtain an IP address from any of these systems. To change the boot method, use BRAdmin application
or Web Based Management (web browser).
Using BOOTP to configure the IP address
A
BOOTP is an alternative to RARP that has the advantage of allowing configuration of the subnet mask and
gateway. In order to use BOOTP to configure the IP address make sure that BOOTP is installed and running
on your host computer (it should appear in the /etc/services file on your host as a real service; type
man bootpd or see your system documentation for details). BOOTP is usually started up via the
/etc/inetd.conf file, so you may need to enable it by removing the “#” in front of the bootp entry in that
file. For example, a typical BOOTP entry in the /etc/inetd.conf file would be:
#bootp dgram udp wait /usr/etc/bootpd bootpd -i
Depending on the system, this entry might be called BOOTPS instead of BOOTP.
24
Appendix A
Note
In order to enable BOOTP, simply use an editor to delete the“#”in the /etc/inetd.conf file (if there is
no “#”, then BOOTP is already enabled). Then edit the BOOTP configuration file (usually
/etc/bootptab) and enter the name, network type (1 for Ethernet), Ethernet address and the IP
address, subnet mask and gateway of the print server. Unfortunately, the exact format for doing this is not
standardized, so you will need to see your system documentation to determine how to enter this
information (many UNIX® systems also have template examples in the bootptab file that you can use for
reference). Some examples of typical /etc/bootptab entries include:
BRN008077310107 1
00:80:77:31:01:07 192.168.1.2
and:
BRN008077310107:ht=ethernet:ha=008077310107:\
ip=192.168.1.2:
A
Certain BOOTP host software implementations will not respond to BOOTP requests if you have not included
a download filename in the configuration file. If this is the case, simply create a null file on the host and specify
the name of this file and its path in the configuration file.
As with RARP, the print server will load its IP address from the BOOTP server when the machine is powered
on.
Using RARP to configure the IP address
A
The Brother print server’s IP address can be configured using the Reverse ARP (RARP) facility on your host
computer. This is done by editing the /etc/ethers file (if this file does not exist, you can create it) with an
entry similar to the following:
00:80:77:31:01:07
BRN008077310107
Where the first entry is the Ethernet address of the print server and the second entry is the name of the print
server (the name must be the same as the one you put in the /etc/hosts file).
If the RARP daemon is not already running, start it (depending on the system the command can be rarpd,
rarpd -a, in.rarpd -a or something else; type man rarpd or see your system documentation for
additional information). To verify that the RARP daemon is running on a Berkeley UNIX®-based system, type
the following command:
ps -ax | grep -v grep | grep rarpd
For AT&T UNIX®-based systems, type:
ps -ef | grep -v grep | grep rarpd
The Brother print server will get the IP address from the RARP daemon when the printer is powered on.
25
Appendix A
Using APIPA to configure the IP address
A
The Brother print server supports the Automatic Private IP Addressing (APIPA) protocol. With APIPA, clients
automatically configure an IP address and subnet mask when a DHCP server is not available. The device
chooses its own IP address in the range 169.254.0.1 through to 169.254.255.254. The subnet mask is
automatically set to 255.255.0.0 and the gateway address is set to 0.0.0.0.
By default, the APIPA protocol is enabled.
If the APIPA protocol is disabled, the IP address of a Brother print server is 192.0.0.192. However, you can
easily change this IP address number to match with the IP address details of your network.
Using ARP to configure the IP address
A
If you are unable to use the BRAdmin application and your network does not use a DHCP server, you can
also use the ARP command. The ARP command is available on Windows® systems that have TCP/IP
installed as well as UNIX® systems. To use ARP enter the following command at the command prompt:
A
arp -s ipaddress ethernetaddress
ping ipaddress
Where ethernetaddress is the Ethernet address (MAC address) of the print server and ipaddress is the
IP address of the print server. For example:
Windows® systems
A
Windows® systems require the dash “-” character between each digit of the Ethernet address.
arp -s 192.168.1.2 00-80-77-31-01-07
ping 192.168.1.2
UNIX®/Linux systems
A
Typically, UNIX® and Linux systems require the colon “:” character between each digit of the Ethernet address.
arp -s 192.168.1.2 00:80:77:31:01:07
ping 192.168.1.2
Note
You must be on the same Ethernet segment (that is, there can not be a router between the print server
and operating system) to use the arp -s command.
If there is a router, you may use BOOTP or other methods described in this chapter to enter the IP address.
If your administrator has configured the system to deliver IP addresses using BOOTP, DHCP or RARP
your Brother print server can receive an IP address from any one of these IP address allocation systems.
In which case, you will not need to use the ARP command. The ARP command only works once. For
security reasons, once you have successfully configured the IP address of a Brother print server using the
ARP command, you can not use the ARP command again to change the address. The print server will
ignore any attempts to do this. If you wish to change the IP address again, use Web Based Management
(web browser), Telnet (using the SET IP ADDRESS command) or factory reset the print server (which will
then allow you to use the ARP command again).
26
Appendix A
Using the Telnet console to configure the IP address
A
You can also use the Telnet command to change the IP address.
Telnet is an effective method to change the printer’s IP address. But a valid IP address must already be
programmed into the print server.
Type TELNET ipaddress at the command system command prompt, where ipaddress is the IP address
of the print server. When you are connected, push the Return or Enter key to get the “#” prompt, enter the
password access (the password will not appear on the screen).
You will be prompted for a user name. Enter anything in response to this prompt.
You will then get the Local> prompt. Type SET IP ADDRESS ipaddress, where ipaddress is the
desired IP address you wish to assign to the print server (check with your network administrator for the IP
address to use). For example:
Local> SET IP ADDRESS 192.168.1.3
You will now need to set the subnet mask by typing SET IP SUBNET subnet mask, where subnet mask
is the desired subnet mask you wish to assign to the print server (check with your network administrator for
the subnet mask to use). For example:
Local> SET IP SUBNET 255.255.255.0
If you do not have any subnets, use one of the following default subnet masks:
255.0.0.0 for class A networks
255.255.0.0 for class B networks
255.255.255.0 for class C networks
The leftmost group of digits in your IP address can identify the type of network you have. The value of this
group ranges from 1 through 127 for Class A networks (e.g., 13.27.7.1), 128 through 191 for Class B networks
(e.g.,128.10.1.30), and 192 through 255 for Class C networks (e.g., 192.168.1.4).
If you have a gateway (router), enter its address with the command SET IP ROUTER routeraddress,
where routeraddress is the desired IP address of the gateway you wish to assign to the print server. For
example:
Local> SET IP ROUTER 192.168.1.4
Type SET IP METHOD STATIC to set the method of IP access configuration to static.
To verify that you have entered the IP information correctly, type SHOW IP.
Type EXIT or CTRL-D (i.e., hold down the control key and type “D”) to end the remote console session.
27
A
Appendix A
Using the Brother Web BRAdmin server software for IIS* to configure the IP
address
A
The Web BRAdmin server software is designed to manage all LAN/WAN Brother network connected devices.
By installing the Web BRAdmin server software on a computer running IIS1, Administrators with a web
browser can connect to the Web BRAdmin server, which then communicates with the device itself. Unlike the
BRAdmin Professional utility - which is designed for Windows® systems only - the Web BRAdmin server
software can be accessed from any client computer with a web browser that supports Java.
Note this software is not included on the CD-ROM that was supplied with your Brother product.
Visit http://solutions.brother.com for details and to download.
1
Internet Information Server 4.0 or Internet Information Services 5.0 / 5.1 / 6.0 / 7.0 / 7.5
(7.5 is the current version, for Windows 7)
A
28
B
Appendix B
B
Print server specifications
B
Ethernet wired network
Network node type
B
TD-4100N
NC-13004h
®
Operating system
support
Windows XP, Windows Vista®, Windows ® 7,
Windows Server® 2003/2008/2008 R2
Protocol support
TCP/IP: IPv4
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP),
WINS, NetBIOS name resolution, DNS Resolver,
LPR/LPD, Custom Raw Port/Port9100, FTP Server,
TELNET, SNMPv1, HTTP server, TFTP client and
server, ICMP Web services
Other
LLTD responder
Network type
10/100BASE-TX Wired Ethernet network
Network printing
Windows® XP, Windows Vista®, Windows ® 7 and
Windows Server® 2003/2008/2008 R2: TCP/IP printing
B
Computer requirements
B
Computer Platform & Operating
System Version
Processor Minimum Speed
Minimum
RAM
Recommended Available
RAM
Hard Disk
Space
Windows®
Operating
System
Intel® Pentium® or equivalent
128 MB
256 MB
50 MB
XP Home Edition
XP Professional
Windows Vista®
Intel® Pentium® 4 or equivalent 64-bit 512 MB
supported CPU (Intel® 64/AMD64)
1 GB
50 MB
Windows® 7
Intel® Pentium® 4 or equivalent 64-bit 1 GB
supported CPU (Intel® 64/AMD64)
(32-bit) or
2 GB
(64-bit)
1 GB (32-bit) or
2 GB (64-bit)
50 MB
Windows Server®
2003
Intel® Pentium® III or equivalent
512 MB
50 MB
Windows Server®
2008
Intel® Pentium® 4 or equivalent 64-bit 512 MB
supported CPU (Intel® 64/AMD64)
2 GB
50 MB
Windows Server®
2008 R2
Equivalent 64-bit supported CPU
(Intel® 64/AMD64)
2 GB
50 MB
256 MB
512 MB
29
Appendix B
Management utilities
1
B
BRAdmin Light
Windows® XP, Windows Vista®, Windows® 7,
Windows Server® 2003/2008/2008 R2
BRAdmin Professional1
Windows® XP, Windows Vista®, Windows® 7, Windows Server® 2003/2008
Web BRAdmin1
Windows® XP Professional, Windows Vista®, Windows ® 7,
Windows Server® 2003/2008
BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com
Note
For news and information regarding BRAdmin Professional and Web BRAdmin for Windows Server 2008
R2, please visit http://solutions.brother.com
B
30
C
Index
A
P
APIPA ...................................................................5, 26
ARP ........................................................................... 26
Password .................................................................. 14
Peer-to-Peer ............................................................... 3
Ping .....................................................................21, 22
Port9100 ..................................................................... 5
Print Server Setting .............................................12, 13
Protocol ....................................................................... 5
B
BINARY_P1 .............................................................. 24
BOOTP .................................................................5, 24
BRAdmin Light ............................................... 2, 10, 12
BRAdmin Professional ................................................ 2
Brother Solutions Center .......................................2, 10
R
C
RARP ....................................................................5, 25
RFC 1001 ..............................................................8, 24
Router ......................................................................... 9
Computer requirements ............................................ 29
S
D
Service ...................................................................... 24
SNMP .......................................................................... 6
Specifications ............................................................ 29
Subnet Mask ............................................................... 9
DHCP ....................................................................5, 24
DNS Client .................................................................. 5
Domain ...................................................................... 13
Driver Deployment Wizard ........................................ 18
G
Gateway ...................................................................... 9
H
HTTP ........................................................................... 6
Hyper Text Transfer Protocol .................................... 12
I
T
TCP/IP ........................................................................ 5
TCP/IP Printing ......................................................... 14
Telnet ....................................................................5, 27
Trademarks ................................................................. i
Troubleshooting ........................................................ 19
W
Web Based Management (web browser) .................. 12
Web BRAdmin ......................................................2, 28
Web Server ................................................................. 6
IIS .............................................................................. 28
IP Address .................................................................. 8
L
LPR/LPD ..................................................................... 5
N
Network Printing ........................................................ 14
Network Shared Printing ............................................. 4
31
C
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