(Telus) - User Guide - Motorola Mobility, Inc.

(Telus) - User Guide - Motorola Mobility, Inc.
Get the convenience of push-to-talk calls together with
a sleek design in an affordable package.
• Private Calls: Stay in touch with your family, friends,
and colleagues with the simple touch of a button.
• FM Radio: Listen to your favorite stations wherever
you go.
• My Phone, My Way: It’s your phone—make it that
way. Customize your home screen with personal
pictures, and change wallpapers and ringtones.
Caution: Before assembling, charging or using your
phone for the first time, please read the important
legal and safety information packaged with your
More information
On your computer—Go to
Your phone
the important keys & connectors
10:05pm 01/24
r OK Key
Soft Key Menu Key /
Send Key `
Your phone
- Soft Key
? Camera Key
@ End/Power Key
Volume Key
PTT Button
Speaker Key )
2.5 mm
( Smart Key
Micro USB
Note: Your phone might look a little different.
Your phone
Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Let’s go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Push-to-Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Text entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Personalize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Media center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
FM radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Bluetooth™ wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Safety, Regulatory & Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Menu map
main menu
Java Apps
• Java System
• FM Radio
• [Create Message]
• Voice Mail
• Inbox
• Drafts
• Outbox
• Fax Mail
• Net alert
• Sent Items
• [New Contact]
• [New Msg Group]
Call Alert
Ring Tones
• Vibrate All: On/Off
• Ringtones
• Vibrate
• Silent
• (see settings
• Hands Free
• Link to Devices
• Device History
• Setup
• Find Me
Recent Calls
• [New Profile]
• Standard
• Car
• Meeting
• Office
• Outdoors
• Headset
• PRVT Only
• CNTCS Only
• Surveillance
My Info
• My name
• Line 1
• Line 2
• Private ID
• Group ID
• Carrier IP
• IP1 Address
• IP2 Address
Menu map
main menu (con’t.)
• [New VoiceRec]
Call Forward
• Position
• Privacy
• Interface
• [Help]
• 1)Shortcuts
• 2)Cntcs[New
• 3)Recent Calls
• 4)Contacts
• 5)Datebook
• 6)Messages
• 7)VoiceRecord
• 8)Net
• 9)Call Forward
Menu map
PT Manager
• Quick PTT
• Send Message
• Send Picture
• Send Event
• Send My Info
• Send Contact
• Configure
Call Timers
• Last Call
• Phone Reset
• Phone Lifetime
• Prvt/Grp Reset
• Prvt/Grp Life
• Kbytes Reset
Media Center
FM Radio
This is the standard main menu layout.
Your phone’s menu may be different.
settings menu
• Wallpaper
• Text Size
• Theme
• Home Icons
• Backlight
• Clock
• Menu View
• Large Dialing
• Language
Phone Calls
• Set Line
• Any Key Ans
• Auto Redial
• Call Waiting
• Auto Ans
• Flip Activation
• Minute Beep
• Call Duration
• Hearing Aid
• Notifications
• DTMF Dialing
• Prepend
2-Way Radio
• Tkgrp Silent
• Tkgrp Area
• One Touch PTT
• Alert Type
• PTT Quick Notes
• On/Off PTT
• Store Rcvd Info
• Menu Options
• Up Key
• Down Key
• Left Key
• Right Key
• Center Key
• Left Softkey
• Right Softkey
• Power Up
• Line 1
• Line 2
• Messages
• Earpiece
• Speaker
• Keypad
• Java Earpiece
• Java Spkr
• Data
Menu map
settings menu
• Phone Lock
• Keypad Lock
• Change Passwds
• Alert Timeout
• Headset/Spkr
• Connectivity
• Reset Defaults
• Return to Home
• Transmitters
• Phone Only
• Baud Rate
Menu map
Let’s go
let’s get you up and running
Assemble & charge
1 Remove cover
2 SIM in
3 Battery in
4 Cover on
5 Charge up
Caution: Please read “Battery Use & Safety” on
page 37.
Let’s go
Turn it on & off
To turn on your phone, press and hold
End/Power @ for a few seconds or
until the display turns on. If prompted,
enter your four-digit unlock code.
Note: If you press End/Power @ for more than four
seconds, the phone will turn on in Transmitters Off
To turn off your phone, press and hold End/Power @.
Enable security
You will need to enable security the first time you turn
on your phone or within 10 days of using your phone.
1 Press Ok.
2 You are prompted to enable security. Press Yes and
follow the on-screen instructions.
3 Press End/Power @ to return to the home screen.
Let’s go
About this guide
This guide shows how to locate a menu feature as
Find it: Menu / >
Settings > Phone Calls
This means that, from the home screen:
1 Press the Menu key / to open the main menu.
2 Press the navigation keys to scroll to the
Settings menu option, and press the center
key r to select it.
3 Press the navigation keys to scroll to Phone Calls,
and press the center key r to select it.
Home screen
Your phone shows the home screen when you are not
on a call or using the menu.
10:05pm 01/24
Left Softkey
Left Softkey
Right Softkey
Right Softkey
Note: Your home screen might look different from the
one shown, depending on your service provider.
Soft key labels in the home screen show the current
soft key functions.
Indicators at the top of your phone’s display provide
important status information.
Signal Strength
No Service
Active Phone Line
New Message
Speaker On
Packet Data
Speaker Off
Battery Level
Ringer Off
Bluetooth On
Vibrate All
New Voicemail
Adjust volume
Press the volume keys up or
down to:
• change the earpiece
volume during calls
• change the ringer volume
from the home screen
• turn off a call alert before
answering the call
Tip: While on the home screen, press and hold the
volume key down until your phone vibrates to set
your ringer to Vibrate All.
Navigation key
Press the navigation key up, down, left,
or right to scroll to items in the display.
When you highlight the desired item,
press r to select it.
Consult airline staff about the use of the Transmitters
Off feature during a flight. Turn off your phone
whenever instructed to do so by airline staff.
Find it: Menu / >
Settings > Advanced >
Transmitters > Off
Transmitters Off turns off your phone’s calling and
Bluetooth features in situations where wireless phone
use is prohibited. You can use the phone’s other
non-calling features when the transmitters are turned
Note: When you select Transmitters Off, all wireless
services are disabled. Emergency calls to your region’s
emergency number (e.g., 911) can still be made.
it’s good to talk
Make & answer calls
Enter a number, then press Talk `.
To answer a call, press Talk `.
To end a call, press End/Power @.
Note: Using a mobile device or accessory while
driving may cause distraction and may be illegal.
Always obey the laws and drive safely.
During a call:
• To use the speakerphone, press Spkr.
• To connect a Bluetooth™ device, press Menu / >
Use Bluetooth.
Recent calls
Find it: Menu / >
Recent Calls
Tip: When you’re in the home screen, you can press
Talk ` to go to Recent Calls. When the phone is
closed, press the Smart Key ( to go to Recent Calls.
The recent calls list contains information associated
with the last 20 calls you have made and received.
To display call details, highlight an entry and press r.
Emergency calls
Note: Your service provider programs one or more
emergency phone numbers (such as 911 or 112) that
you can call under any circumstances, even when your
phone is locked. Emergency numbers vary by country.
Your pre-programmed emergency numbers may not
work in all locations, and sometimes an emergency
call cannot be placed due to network, environmental,
or interference issues.
1 Enter the emergency number.
2 Press Talk ` to call the emergency number.
Note: Emergency calls can’t be placed while the keypad
is locked, or if the phone is displaying a No Service
message. To unlock the keypad, press Menu / > *.
Note: Your mobile device can use AGPS satellite
signals to help emergency services find you (see “GPS
& AGPS” on page 47).
Cool down
In very limited circumstances, such as where your
phone has been exposed to extreme heat, “Cool Down”
message screens will appear. To avoid possible damage
to your battery and phone, you should follow these
instructions until the phone is within its recommended
temperature range. When your phone is in “Cool Down”
mode, only emergency calls can be made.
one or more, talk to them all
Private calls
Private calls are push-to-talk calls between two people.
Make and answer private calls
To make a private call:
• Enter the recipient’s PTT
• Press Menu / >
Contacts, and select a
contact that has a PTT
To talk, press and hold the PTT Button. To listen,
release the PTT Button.
To answer a private call, press the PTT Button after the
caller has stopped talking.
To end a private call, press End/Power @ or do
nothing. The call will end after a few seconds.
Set push-to-talk speaker
You can listen to push-to-talk calls through your
phone’s speaker or earpiece. Press Speaker ) to turn
the speaker on or off.
Call alerts
Use call alerts to tell someone you want to speak to
To send a call alert:
• Enter a Private ID, and press Alert. When prompted,
press the PTT Button.
• Press Contacts, and highlight a contact containing a
Private ID. Press Alert, and press the PTT Button
when prompted.
When you receive a call alert, you can:
• Answer: Press the PTT Button to begin a private call
with the sender.
• Queue: Press Queue to store the call alert to the
call alert queue.
• Clear: Press Clear to dismiss and delete the call
Note: Call alerts will automatically be moved to the
queue after a few minutes of inactivity. You won’t be
able to make phone calls or private calls until the call
alert is moved, or you’ve chosen one of the options
Turn off a call alert
You can press the volume keys to turn off a call alert
before answering the call.
Find it: Menu / >
Note: Your service provider may charge you to surf the
Web or download data.
Go to a Web site
1 From the home page, select Go to URL.
2 Press Edit.
3 Enter the Web address and press Done.
4 Press Ok to go to the Web site.
Create a bookmark
1 While on a Web page, press and hold Menu / >
Mark page.
2 Name the bookmark and select Save.
Access a bookmark
From a web page:
1 Press and hold Menu / > Favorites.
2 Highlight a bookmark and press r, or press its
number on the keypad.
Text entry
Your phone provides convenient ways to enter words,
letters, punctuation, and numbers whenever you are
prompted to enter text (for example, when adding a
contact or when sending a message).
Change character input mode
1 When you see a screen where you can enter text,
press Menu / to change the character input mode.
2 Select one of the following options:
Press a key one or more times to
cycle through the letters and
numbers of that key. When you
see the character you want, just
press another key or wait a
second or two to move on.
Text entry
Predictive text – predicts the word
you want, with just one keypress
per letter. If the prediction is
correct, press the Navigation Key
right to accept the word. If the
prediction is not correct, press
and hold the Navigation Key down
to see other options. Highlight the
correct word and press r to
Enter symbols.
Enter numbers.
Text Settings
Select the desired entry language
and Word Prediction features.
Select an item to be inserted,
such a picture, an audio clip or a
voice recording.
Note: Only available when using
MMS messaging.
Tip: When entering text, press and hold # to change
letter capitalization (Abc > ABC > abc).
Text entry
Store a phone number or Private ID
Find it: Menu / >
Contacts > [New Contact]
1 Enter a name for the new contact. Each contact’s
name can contain up to 20 characters.
2 Select a ringtone.
3 Select a type for the contact (Mobile, Private,
Work1, Work2, Home, Email, Fax, Pager, Talkgroup,
SDG, Msg Group, IP, or Other). Choose Private to
store a Private ID.
4 Enter the number for the contact and press Save.
Call a stored phone number or
Private ID
Find it: Menu / >
1 Scroll to the contacts.
2 If the contacts contains more than one number,
scroll left or right until the type of number you want
to call is displayed (such as Mobile, Private, Work1,
Work2, Home).
3 If you chose a phone number, press Talk ` to begin
a call. If you chose a Private ID, Talkgroup ID, or SDG
list, press and hold the PTT Button to start a call.
Find it: Menu / >
Your phone can use both SMS and Multimedia
Messaging Service (MMS) messaging. The type of
messaging your phone uses is determined by your
service provider.
Create & send messages
Find it: Menu / >
Messages > [Create Message]
1 Enter the phone number of the person you want to
send the message to and press r, or press Search
to select a contact or recent call.
2 Enter your message in the Mesg field.
3 Optionally, insert (embed) or attach a picture, sound,
or quick note.
• Quick notes are short, pre-written phrases.
Press QNotes to enter a quick note.
• To insert pictures, sounds, (audio files), or voice
recordings into the body of your message,
press Menu / > Insert > Add QNotes, Add
Picture, Insert Audio, Capture Picture, or
Record Voice.
Note: You can only insert one item at a time. To
remove an item from a message, highlight it
and press Delete.
• To attach a file to the end of your message,
select ....MORE.... > Attach > [New] > Browse
Pictures, Capture Picture, or Browse Audio, or
Record Voice.
Note: You can only attach pictures and audio
files if they’re not forward locked and if they’re
not DRM-protected.
Tip: To remove an attachment, select Attach.
Highlight the attachment to remove, and press
Menu / > Unattach.
4 When finished, press r.
5 To send the message, press Send.
Receive messages
• To view the message, press Read.
• To dismiss the message notification, press Exit.
To read your messages later, press Menu / >
Messages > Inbox.
Message groups
You can create a message group to send messages to
a group of up to 20 contacts.
Note: Your service provider may not support this
Create message groups
Find it: Menu / >
Contacts > [New Msg Group]
1 Select [Add Member] and select the contacts you
want to add to the group.
2 When you’re finished press Done.
3 Enter a name for the group in the Name field.
Note: If you don’t name the group, it will be named
Msg Group followed by the number of group
members. For example, Msg Group (3).
4 Press Save.
To receive voicemail, you must first contact your
service provider to set up a voicemail account.
Receiving a message
To listen to the message, press Call.
To dismiss the notification when the phone open,
press Back. If the phone is closed, press the Smart
Key (.
To listen to your messages later, press Menu / >
Messages > Voice Mail.
Find it: Menu / >
Ring Tones
1 Make sure Vibrate All is set to Off.
2 Scroll through the list of ringtones and select one to
assign. Vibrate sets your phone to vibrate instead of
making a sound. Silent sets your phone to neither
vibrate nor make a sound.
3 Select the features you want to assign the ringtone
4 When you’re finished press Done.
Note: This icon , appears on the display if the phone
is set to Silent. This icon 5 appears on the display if
the phone is set to Vibrate All.
Set to vibrate
You can set your phone to vibrate for all calls and
Find it: Menu / >
Ring Tones > Vibrate All
Set this option to On or Locked.
Setting this option to On lets you turn Vibrate All off by
pressing the up volume control. Setting this option to
Locked requires you to press and hold the up volume
control to turn Vibrate All off.
Set the amount of time the backlight remains on for
the display and java applications, or turn off the
backlight feature to extend battery life.
Find it: Menu / >
Settings > Display/Info >
Find it: Menu / >
Settings > Display/Info >
1 Select Wallpaper.
2 Scroll through the list of pictures and press r to
select a picture.
You can set the wallpapers to change automatically by
turning on Auto Cycle.
Menu Language
Find it: Menu / >
Settings > Display/Info >
Your phone has different profiles. You can customize
ringtones, display settings, call settings, volume, and
call filters.
Find it: Menu / >
Take photos
Find it: Press Camera ?
1 Aim the camera lens and press the navigation key
up to zoom in or down to zoom out. To change the
picture size, press the navigation key left or right.
2 Press Capture or press r to take the picture.
3 To save the picture to memory, Store, press Discard
to delete it, or you can press Send to send it in an
MMS message.
To send the picture you’ve just taken via Bluetooth,
PTT, or MMS message, press Menu / > Send Via ...
Camera options
To set camera options such as Zoom, Picture Quality,
and Picture Size, press Menu /.
Media center
Find it: Menu / >
Media Center
The Media Center lets you view and manage your
pictures and audio recordings stored in your phone’s
Tip: Press * or # to scroll through the different
media types in Media Center.
View pictures
1 Press the navigation key to scroll to Media: Pictures.
2 Select a picture to view it.
You can also press the navigation key left or right to
scroll through all the pictures stored on your phone.
Manage sounds
1 Press the navigation key to scroll to Media: Audio.
2 Select an audio file to play it.
To stop playing an audio file, press the navigation key
down. To play the audio file again, press r. Press the
navigation key left or right to scroll through the audio
files stored on your phone.
To send a picture or audio file via Bluetooth, PTT, or
MMS, highlight it and press Menu / > Send via ...
Media center
FM radio
Find it: Menu / >
FM Radio
Note: A wired 2.5mm headset is required for FM radio
Find a station
Press the navigation key up or down to search for the
next available station
Enter a station frequency
Press Menu / > Enter Freq. to use your key pad to
enter a station frequency.
Station Presets
Your phone can store up to nine station presets.
Store a station to a preset
To store a station to your presets, tune into it and then
press and hold the corresponding number (1-9) on your
Use station presets
To tune in a station preset, press the corresponding
number on your keypad.
FM radio
Bluetooth™ wireless
lose the wires and go wireless
Turn Bluetooth power on or off
Find it: Menu / >
Bluetooth > Setup > Power
Note: To extend battery life, turn Bluetooth power off
when not in use.
Connect devices
Note: This feature requires an optional accessory.
1 Make sure the Bluetooth device is in discoverable
Note: Refer to the guide that came with the
Bluetooth device for details.
Bluetooth > Hands Free >
2 Press Menu / >
[Find Devices] to connect to an audio Bluetooth
Bluetooth > Link to
device. Press Menu / >
Devices to connect to any other type of Bluetooth
device. Your phone will scan for the device.
3 Select your Bluetooth device from the list.
4 Press Yes when you’re prompted to bond.
5 Enter the Bluetooth PIN, such as 0000.
Bluetooth™ wireless
Some Bluetooth devices require a PIN. Please refer to
your Bluetooth device’s user guide to locate this
If your device doesn’t have a Bluetooth PIN, you can
enter any PIN for that device.
6 Press Ok.
Note: Using a mobile device or accessory while
driving may cause distraction and may be illegal.
Always obey the laws and drive safely.
Reconnect devices
To automatically reconnect your phone to a paired
device, simply turn on the device.
To manually reconnect your phone with a paired
device, select the device name in the Hands Free
Devices list.
Disconnect devices
To automatically disconnect your phone from a paired
device, simply turn off the device.
To manually disconnect your phone from a paired
device, select the device name in the Hands Free
Devices list. When prompted to disconnect, press Yes.
Bluetooth™ wireless
create datebook events
To create a new Datebook event press Menu / >
Datebook > [New Event].
see datebook events
To see a datebook event press Menu / >
Datebook. Press the navigation key left or right to
see the day and up or down to see the events.
Voice Record
create a voice record
VoiceRecord > [New
Press Menu / >
VoiceRec]. Press r to stop recording.
playing voice records
VoiceRecord. Highlight a voice
Press Menu / >
record and press r to play it. To stop the voice
record while it’s playing, press r.
Note: Recording of phone calls is subject to varying
State and Federal laws regarding privacy and recording
of phone conversations. Always obey the laws and
regulations on the use of this feature.
Hearing aids
To help get a clear sound when using a hearing aid or
cochlear implant, your phone may have been rated for
use with hearing aids. If your phone’s box has “Rated
for Hearing Aids” printed on it, then please read the
following guidance.
Note: Ratings are not a guarantee of compatibility, see
“Hearing Aid Compatibility with Mobile Phones” in
your legal and safety information. You may also want to
consult your hearing health professional, who should
be able to help you get the best results.
Settings > Phone
• Settings: Press Menu / >
Calls > Hearing Aid. Select Microphone to optimize
your phone for microphone coupling, or select
Telecoil to optimize your phone for telecoil coupling.
• Call volume: During a call, press the side volume
keys to set a call volume that works for you.
• Position: During a call, hold the phone to your ear
as normal, and then rotate/move it to get the best
position for speaking and listening.
You can use your phone in TTY mode with standard
Settings >
teletype machines. Pres Menu / >
Phone Calls > TTY and select the mode you need:
• TTY: Type and read text on your TTY device.
• HCO: Hearing-Carry-Over—type text on your TTY
device and listen to voice replies on your phone’s
• VCO: Voice-Carry-Over—speak into your phone and
read text replies on your TTY device.
Note: You’ll need a cable/adapter to connect your TTY
device to the headset jack on your phone.
Refer to your TTY device guide for mode and usage
Phone lock
Find it: Menu / >
Settings > Security > Phone
Lock > Lock Now or Auto Lock
Change unlock code
When you receive your phone, your unlock code is
To change your unlock code, press Menu / >
Settings > Security > Change Passwds > Unlock
Code. Enter the current unlock code and enter the new
four digit unlock code. Re-enter the new four digit
unlock code to confirm.
Keypad lock
Find it: Menu / >
Settings > Security > Keypad
Lock > Lock Now or Auto Lock
Shortcut: To lock the keypad, press Menu / > *.
Lock your SIM
To lock your SIM, press Menu / >
Security > SIM PIN > On.
Settings >
Caution: If you enter an incorrect PIN code three
times, your phone locks your SIM card and asks for
your PIN unlock code.
Change SIM PIN
To change your SIM PIN, press Menu / >
Settings > Security > Change Passwds > SIM PIN.
PUK code
To unlock your SIM PIN, you need to enter your PIN
unlock code (PUK code) when prompted.
Note: Your PUK code is provided by your service
When you receive your phone, your GPS PIN is 0000.
To change your GPS PIN press Menu / >
> Security > Change Passwords > GPS PIN. Enter the
current GPS PIN and enter the new four-to-eight digit
GPS PIN. Re-enter the new four- to eight-digit GPS PIN
to confirm.
Forgot your password?
If you forget your password, contact your service
Safety, Regulatory & Legal
Battery Use & Safety
Important: Handle and store batteries properly to avoid injury or damage. Most
battery issues arise from improper handling of batteries, and particularly from the
continued use of damaged batteries.
• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change
the form of your battery.
• Don’t let the mobile device or battery come in contact with water.* Water can
get into the mobile device’s circuits, leading to corrosion. If the mobile device and/or
battery get wet, have them checked by your service provider or contact Motorola, even
if they appear to be working properly.*
• Don’t allow the battery to touch metal objects. If metal objects, such as jewelry,
stay in prolonged contact with the battery contact points, the battery could become
very hot.
• Don’t place your mobile device or battery near a heat source.* High
temperatures can cause the battery to swell, leak, or malfunction.
• Don’t dry a wet or damp battery with an appliance or heat source, such as a
hair dryer or microwave oven.
• Do avoid leaving your mobile device in your car in high temperatures.*
• Do avoid dropping the battery or mobile device.* Dropping these items,
especially on a hard surface, can potentially cause damage.*
• Do contact your service provider or Motorola if your mobile device or battery
has been damaged from dropping or high temperatures.
* Note: Always make sure that the battery compartment is closed and secure to avoid
direct exposure of the battery to any of these conditions.
Important: Use Motorola Original products for quality assurance and safeguards.
To aid consumers in identifying authentic Motorola batteries from non-original or
counterfeit batteries (that may not have adequate safety protection), Motorola provides
holograms on its batteries. Consumers should confirm that any battery they purchase has
a “Motorola Original” hologram.
Battery Use & Safety
Motorola recommends you always use Motorola-branded batteries and
chargers. Motorola mobile devices are designed to work with Motorola batteries. If you
see a message on your display such as Invalid Battery or
Unable to Charge, take the following steps:
• Remove the battery and inspect it to confirm that it has a “Motorola Original”
• If there is no hologram, the battery is not a Motorola battery;
• If there is a hologram, replace the battery and try charging it again;
• If the message remains, contact a Motorola authorized service center.
Important: Motorola’s warranty does not cover damage to the mobile device caused by
non-Motorola batteries and/or chargers.
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion,
leakage, or other hazard.
Proper and safe battery disposal and recycling: Proper battery disposal is not only
important for safety, it benefits the environment. Consumers may recycle their used
batteries in many retail or service provider locations. Additional information on proper
disposal and recycling may be found on the Web:
• www.motorola.com/recycling
• www.rbrc.org/call2recycle/ (in English only)
Disposal: Promptly dispose of used batteries in accordance with local
regulations. Contact your local recycling center or national recycling
organizations for more information on how to dispose of batteries.
Warning: Never dispose of batteries in a fire because they may explode.
Battery Charging
Notes for charging your product’s battery:
• During charging, keep your battery and charger near room temperature for efficient
battery charging.
• New batteries are not fully charged.
• New batteries or batteries stored for a long time may take more time to charge.
• Motorola batteries and charging systems have circuitry that protects the battery from
damage from overcharging.
Battery Charging
Driving Precautions
Responsible and safe driving is your primary responsibility when behind the wheel of a
vehicle. Using a mobile device or accessory for a call or other application while driving
may cause distraction. Using a mobile device or accessory may be prohibited or restricted
in certain areas, always obey the laws and regulations on the use of these products.
While driving, NEVER:
• Type or read texts.
• Enter or review written data.
• Surf the web.
• Input navigation information.
• Perform any other functions that divert your attention from driving.
While driving, ALWAYS:
• Keep your eyes on the road.
• Use a handsfree device if available or required by law in your area.
• Enter destination information into a navigation device before driving.
• Use voice activated features (such as voice dial) and speaking features (such as
audible directions), if available.
• Obey all local laws and regulations for the use of mobile devices and accessories in
the vehicle.
• End your call or other task if you cannot concentrate on driving.
Remember to follow the “Smart Practices While Driving” in this guide and at
www.motorola.com/callsmart (in English only).
Some people may be susceptible to epileptic seizures or blackouts when exposed to
flashing lights, such as when playing videos or games. These may occur even if a person
has never had a previous seizure or blackout.
If you have experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult with your physician before playing videos or games or
enabling a flashing-lights feature (if available) on your mobile device.
Discontinue use and consult a physician if any of the following symptoms occur:
convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or
disorientation. It is always a good idea to hold the screen away from your eyes, leave the
lights on in the room, take a 15-minute break every hour, and stop use if you are tired.
Caution About High Volume Usage
Warning: Exposure to loud noise from any source for extended periods of
time may affect your hearing. The louder the volume sound level, the less
time is required before your hearing could be affected. To protect your
• Limit the amount of time you use headsets or headphones at high
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in
your ears, ringing in your ears, or muffled speech, you should stop listening to the device
through your headset or headphones and have your hearing checked.
For more information about hearing, see our Web site at
direct.motorola.com/hellomoto/nss/AcousticSafety.asp (in English only).
Repetitive Motion
When you repetitively perform actions such as pressing keys or entering finger-written
characters, you may experience occasional discomfort in your hands, arms, shoulders,
neck, or other parts of your body. If you continue to have discomfort during or after such
use, stop use and see a physician.
Small Children
Keep your mobile device and its accessories away from small children. These
products are not toys and may be hazardous to small children. For example:
• A choking hazard may exist for small, detachable parts.
• Improper use could result in loud sounds, possibly causing hearing injury.
• Improperly handled batteries could overheat and cause a burn.
Glass Parts
Some parts of your mobile device may be made of glass. This glass could break if the
product is dropped on a hard surface or receives a substantial impact. If glass breaks, do
not touch or attempt to remove. Stop using your mobile device until the glass is replaced
by a qualified service center.
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Atmospheres
Areas with potentially explosive atmospheres are often, but not always, posted and can
include fueling areas, such as below decks on boats, fuel or chemical transfer or storage
facilities, or areas where the air contains chemicals or particles, such as grain dust, or
metal powders.
When you are in such an area, turn off your mobile device, and do not remove, install, or
charge batteries unless it is a radio product type especially qualified for use in such areas
as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In such areas,
sparks can occur and cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined as follows:
Important safety information follows.
Do not dispose of your battery or mobile device in a fire.
Your battery or mobile device may require recycling in accordance
with local laws. Contact your local regulatory authorities for more
Do not dispose of your battery or mobile device with your household
waste. See “Recycling” for more information.
For indoor use only.
Listening at full volume to music or voice through a headset may
damage your hearing.
Radio Frequency (RF) Energy
Exposure to RF Energy
Your mobile device contains a transmitter and receiver. When it is ON, it receives and
transmits RF energy. When you communicate with your mobile device, the system
handling your call controls the power level at which your mobile device transmits.
Your mobile device is designed to comply with local regulatory requirements in your
country concerning exposure of human beings to RF energy.
RF Energy Operational Precautions
For optimal mobile device performance, and to be sure that human exposure to RF energy
does not exceed the guidelines set forth in the relevant standards, always follow these
instructions and precautions:
• When placing or receiving a phone call, hold your mobile device just like you would a
landline phone.
• If you wear the mobile device on your body, always place the mobile device in a
Motorola-supplied or approved clip, holder, holster, case, or body harness. If you do not
use a body-worn accessory supplied or approved by Motorola and are not using the
mobile device in the intended use positions along side the head in the phone mode or
in front of the face in the two-way radio mode, keep the device at least 2.5 centimeters
(1 inch) from your body when transmitting.
• Using accessories not supplied or approved by Motorola may cause your mobile device
to exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved
accessories, visit our Web site at: www.motorola.com.
Two-Way Radio Operation
Your radio product has been designed and tested to comply with national and international
standards and guidelines regarding human exposure to RF electromagnetic energy, when
operated in the two-way mode (at the face, or at the abdomen when using an audio
accessory) at usage factors of up to 50% talk/50% listen.
Transmit no more than the rated duty factor of 50% of the time. To transmit (talk), push the
PTT button. To receive calls, release the PTT button. Transmitting 50% of the time or less,
is important because this radio generates measurable RF energy only when transmitting
(in terms of measuring for standards compliance).
When using your radio product as a traditional two-way radio, hold
the radio product in a vertical position with the microphone
2.5 to 5 centimeters (1 to 2 inches) away from the lips.
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference
from external sources if inadequately shielded, designed, or
otherwise configured for RF energy compatibility. In some circumstances, your mobile
device may cause interference with other devices.
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you to do so.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If
your mobile device offers an airplane mode or similar feature, consult airline staff about
using it in flight.
Implantable Medical Devices
If you have an implantable medical device, such as a pacemaker or defibrillator, consult
your physician before using this mobile device.
Persons with implantable medical devices should observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the
implantable medical device when the mobile device is turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the potential for
• Turn OFF the mobile device immediately if you have any reason to suspect that
interference is taking place.
Read and follow the directions from the manufacturer of your implantable medical device.
If you have any questions about using your mobile device with your implantable medical
device, consult your healthcare provider.
Portable Radio Product Operation and
EME Exposure
Your Motorola radio product is designed to comply with the following national and
international standards and guidelines regarding exposure of human beings to radio
frequency electromagnetic energy (EME):
• United States Federal Communications Commission, Code of Federal Regulations; 47
CFR part 2 sub-part J.
• American National Standards Institute (ANSI) / Institute of Electrical and Electronics
Engineers (IEEE). C95. 1-1992.
• Institute of Electrical and Electronics Engineers (IEEE). C95. 1-2005 Edition.
• International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1998.
• Ministry of Health (Canada). Safety Code 6. Limits of Human Exposure to Radio
frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz, 1999.
• Australian Communications Authority Radio communications (Electromagnetic
Radiation - Human Exposure) Standard 2003.
• ANATEL, Brazil Regulatory Authority, Resolution 303 (July 2, 2002) “Regulation of the
limitation of exposure to electrical, magnetic, and electromagnetic fields in the radio
frequency range between 9 kHz and 300 GHz.” “Attachment to Resolution 303 from
July 2, 2002."
Specific Absorption Rate (IEEE)
Your model wireless phone meets the governmental
requirements for exposure to radio waves.
Your mobile device is a radio transmitter and receiver. It is designed and manufactured to
not exceed limits for exposure to radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. Government and by the Canadian
regulatory authorities. These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The guidelines are based on
standards that were developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. The standards include a substantial safety
margin designed for the safety of all persons, regardless of age or health, and to account
for any variations in measurements.
The exposure standard for mobile devices employs a unit of measurement known as the
Specific Absorption Rate (SAR). The IEEE SAR limit set by the FCC and by the Canadian
regulatory authorities is 1.6 watts per kilogram (W/kg), averaged over one gram of tissue.
Tests for SAR are conducted using procedures accepted by the FCC and by Industry
Canada with the mobile device transmitting at its highest certified power level in all
tested frequencies. Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile device while operating can be below the maximum
value. This is because the mobile device is designed to operate at multiple power levels so
as to use only the power required to reach the network. In general, the closer you are to a
wireless base station, the lower the power output.
Before a mobile device is available for sale to the public in the U.S. and Canada, it must be
tested and certified to the FCC and Industry Canada that it does not exceed the limit
established by each government for safe exposure. The tests are performed in positions
and locations (e.g., at the ear and worn on the body) submitted to the FCC and available
for review by Industry Canada. The highest SAR value for this mobile device when tested
for use at the ear is 0.94 W/kg, and when worn on the body, as described in this guide, is
0.90 W/kg. Body-worn measurements can differ, depending upon available accessories
and regulatory requirements. The SAR information includes the Motorola testing protocol,
assessment procedure, and measurement uncertainty range for this product.
While there may be differences between the SAR levels of various mobile devices and at
various positions, they meet the governmental requirements for safe exposure. Please
note that improvements to this product model could cause differences in the SAR value for
later products; in all cases, products are designed to be within the guidelines.
Additional information on SAR can be found on the Cellular Telecommunications
& Internet Association (CTIA) Web site:
or the Canadian Wireless Telecommunications Association (CWTA) Web site:
Information from the World Health
“A large number of studies have been performed over the last two decades to assess
whether mobile phones pose a potential health risk. To date, no adverse health effects
have been established for mobile phone use.”
Source: WHO Fact Sheet 193
Further information: http://www.who.int/emf
WHO Information
FCC Declaration of Conformity
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party Name: Motorola Mobility, Inc.
Address: 8000 West Sunrise Boulevard,
Plantation, FL 33322 USA
Phone Number: 1 (800) 453-0920
Hereby declares that the product:
Product Name: i420
Model Number: H80XAH6QR2AN
Conforms to the following regulations: FCC Part 15, subpart B, section 15.107(a), 15.107(d)
and section 15.109(a)
FCC Notice to Users
The following statement applies to all products that have received FCC approval.
Applicable products bear the FCC logo, and/or an FCC ID in the format FCC
ID:xxxxxx on the product label.
Motorola has not approved any changes or modifications to this device by the user. Any
changes or modifications could void the user’s authority to operate the equipment. See 47
CFR Sec. 15.21.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation. See 47 CFR Sec. 15.19(3).
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
• Reorient or relocate the receiving antenna.
FCC Notice
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Notice to Users
Operation is subject to the following two conditions: (1) This device may not cause
interference and (2) This device must accept any interference, including interference that
may cause undesired operation of the device. See RSS-GEN 7.1.5. This Class B digital
apparatus complies with Canadian ICES-003.
Industry Canada Notice
Your mobile device can use Global Positioning System (GPS) signals for location-based
applications. GPS uses satellites controlled by the U.S. government that are subject to
changes implemented in accordance with the Department of Defense policy and the
Federal Radio Navigation Plan. These changes may affect the performance of location
technology on your mobile device.
Your mobile device can also use Assisted Global Positioning System (AGPS), which
obtains information from the cellular network to improve GPS performance. AGPS uses
your wireless service provider's network and therefore airtime, data charges, and/or
additional charges may apply in accordance with your service plan. Contact your wireless
service provider for details.
Your Location
Location-based information includes information that can be used to determine the
approximate location of a mobile device. Mobile devices which are connected to a
wireless network transmit location-based information. Devices enabled with GPS or AGPS
technology also transmit location-based information. Additionally, if you use applications
that require location-based information (e.g. driving directions), such applications transmit
location-based information. This location-based information may be shared with third
parties, including your wireless service provider, applications providers, Motorola, and
other third parties providing services.
Emergency Calls
When you make an emergency call, the cellular network may activate the AGPS
technology in your mobile device to tell the emergency responders your approximate
AGPS has limitations and might not work in your area. Therefore:
• Always tell the emergency responder your location to the best of your ability; and
• Remain on the phone for as long as the emergency responder instructs you.
Performance Tips
• Go outside and away from underground locations, covered vehicles, structures with
metal or concrete roofs, tall buildings, and foliage. Indoor performance might improve
if you move closer to windows, but some window sun shielding films can block
satellite signals.
• Move away from radios, entertainment equipment, and other electronic devices.
When using navigation features, note that mapping information, directions and other
navigational data may contain inaccurate or incomplete data. In some countries, complete
information may not be available. Therefore, you should visually confirm that the
navigational instructions are consistent with what you see. All drivers should pay
attention to road conditions, closures, traffic, and all other factors that may impact driving.
Always obey posted road signs.
Smart Practices While Driving
Check the laws and regulations on the use of mobile devices and their
accessories in the areas where you drive. Always obey them. The use of these
devices may be prohibited or restricted in certain areas—for example,
handsfree use only may be required. Go to www.motorola.com/callsmart
(in English only) for more information.
Your mobile device lets you communicate by voice and data—almost anywhere, anytime,
wherever wireless service is available and safe conditions allow. When driving a car,
driving is your first responsibility. If you choose to use your mobile device while driving,
remember the following tips:
• Get to know your Motorola mobile device and its features such as speed dial,
redial and voice dial. If available, these features help you to place your call without
taking your attention off the road.
• When available, use a handsfree device. If possible, add an additional layer of
convenience to your mobile device with one of the many Motorola Original handsfree
accessories available today.
Driving Safety
• Position your mobile device within easy reach. Be able to access your mobile
device without removing your eyes from the road. If you receive an incoming call at an
inconvenient time, if possible, let your voicemail answer it for you.
• Let the person you are speaking with know you are driving; if necessary,
suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet,
snow, ice, and even heavy traffic can be hazardous.
• Do not take notes or look up phone numbers while driving. Jotting down a “to
do” list or going through your address book takes attention away from your primary
responsibility—driving safely.
• Dial sensibly and assess the traffic; if possible, place calls when your car is
not moving or before pulling into traffic. If you must make a call while moving, dial
only a few numbers, check the road and your mirrors, then continue.
• Do not engage in stressful or emotional conversations that may be
distracting. Make people you are talking with aware you are driving and suspend
conversations that can divert your attention away from the road.
• Use your mobile device to call for help. Dial 911 or other local emergency number
in the case of fire, traffic accident, or medical emergencies (wherever wireless phone
service is available).
• Use your mobile device to help others in emergencies. If you see an auto
accident, crime in progress, or other serious emergency where lives are in danger, call
911 or other local emergency number (wherever wireless phone service is available),
as you would want others to do for you.
• Call roadside assistance or a special non-emergency wireless assistance
number when necessary. If you see a broken-down vehicle posing no serious
hazard, a broken traffic signal, a minor traffic accident where no one appears injured,
or a vehicle you know to be stolen, call roadside assistance or other special
non-emergency wireless number (wherever wireless phone service is available).
Privacy & Data Security
Motorola understands that privacy and data security are important to everyone. Because
some features of your mobile device may affect your privacy or data security, please
follow these recommendations to enhance protection of your information:
• Monitor access—Keep your mobile device with you and do not leave it where others
may have unmonitored access. Lock your device’s keypad where this feature is
Privacy & Data Security
• Keep software up to date—If Motorola or a software/application vendor releases a
patch or software fix for your mobile device that updates the device’s security, install it
as soon as possible.
• Secure Personal Information—Your mobile device can store personal information
in various locations including your SIM card, memory card, and phone memory. Be sure
to remove or clear all personal information before you recycle, return, or give away
your device. You can also backup your personal data to transfer to a new device.
Note: For information on how to backup or wipe data from your mobile device, go to
• Online accounts—Some mobile devices provide a Motorola online account (such as
MOTOBLUR). Go to your account for information on how to manage the account, and
how to use security features such as remote wipe and device location (where
• Applications—Install third party applications from trusted sources only. Applications
can have access to private information such as call data, location details and network
• Location-based information—Location-based information includes information that
can be used to determine the approximate location of a mobile device. Mobile phones
which are connected to a wireless network transmit location-based information.
Devices enabled with GPS or AGPS technology also transmit location-based
information. Additionally, if you use applications that require location-based
information (e.g. driving directions), such applications transmit location-based
information. This location-based information may be shared with third parties,
including your wireless service provider, applications providers, Motorola, and other
third parties providing services.
• Other information your device may transmit—Your device may also transmit
testing and other diagnostic (including location-based) information, and other
non-personal information to Motorola or other third-party servers. This information is
used to help improve products and services offered by Motorola.
If you have further questions regarding how the use of your mobile device may impact your
privacy or data security, please contact Motorola at [email protected], or
contact your service provider.
Use & Care
To care for your Motorola mobile device, please observe the following:
Use & Care
Don’t expose your mobile device to water, rain, extreme humidity, sweat, or
other liquids. If it does get wet, don’t try to accelerate drying with the use of
an oven or dryer, as this may damage the mobile device.
extreme heat or cold
Don’t store or use your mobile device in temperatures below -10°C (14°F) or
above 60°C (140°F). Don’t recharge your mobile device in temperatures
below 0°C (32°F) or above 45°C (113°F)
Don’t try to dry your mobile device in a microwave oven.
dust and dirt
Don’t expose your mobile device to dust, dirt, sand, food, or other
inappropriate materials.
cleaning solutions
To clean your mobile device, use only a dry soft cloth. Don’t use alcohol or
other cleaning solutions.
shock and vibration
Don’t drop your mobile device.
To help protect your mobile device, always make sure that the battery
compartment and any connector covers are closed and secure.
Mobile Devices & Accessories
Please do not dispose of mobile devices or electrical accessories (such as
chargers, headsets, or batteries) with your household waste, or in a fire.
These items should be disposed of in accordance with the national collection
and recycling schemes operated by your local or regional authority.
Alternatively, you may return unwanted mobile devices and electrical accessories to any
Motorola Approved Service Center in your region. Details of Motorola approved national
recycling schemes, and further information on Motorola recycling activities can be found
at: www.motorola.com/recycling
Packaging & Product Guides
Product packaging and product guides should only be disposed of in accordance with
national collection and recycling requirements. Please contact your regional authorities for
more details.
California Perchlorate Label
Some mobile phones use an internal, permanent backup battery on the printed circuit
board that may contain very small amounts of perchlorate. In such cases, California law
requires the following label:
Perchlorate Material – special handling may apply when the battery is recycled or
disposed of. See www.dtsc.ca.gov/hazardouswaste/perchlorate
There is no special handling required by consumers.
Perchlorate Label
Hearing Aid Compatibility with Mobile
Some Motorola phones are measured for compatibility with hearing aids. If the box for
your particular model has “Rated for Hearing Aids” printed on it, the following explanation
When some mobile phones are used near some hearing devices (hearing aids and cochlear
implants), users may detect a buzzing, humming, or whining noise. Some hearing devices
are more immune than others to this interference noise, and phones also vary in the
amount of interference they generate.
Hearing Aid Compatibility
The wireless telephone industry has developed ratings for some of their mobile phones, to
assist hearing device users in finding phones that may be compatible with their hearing
devices. Not all phones have been rated. Phones that are rated have the rating on their
box or a label on the box. To maintain the published Hearing Aid Compatibility (HAC) rating
for this mobile phone, use only the original equipment battery model.
The ratings are not guarantees. Results will vary depending on the user’s hearing device
and hearing loss. If your hearing device happens to be vulnerable to interference, you may
not be able to use a rated phone successfully. Trying out the phone with your hearing
device is the best way to evaluate it for your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate
less interference to hearing devices than phones that are not labeled. M4 is the
better/higher of the two ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable
with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones.
T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils
in them.)
Hearing devices may also be measured for immunity to this type of interference. Your
hearing device manufacturer or hearing health professional may help you find results for
your hearing device. The more immune your hearing aid is, the less likely you are to
experience interference noise from mobile phones.
Software Copyright Notice
Motorola products may include copyrighted Motorola and third-party software stored in
semiconductor memories or other media. Laws in the United States and other countries
preserve for Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or reproduce the
copyrighted software. Accordingly, any copyrighted software contained in Motorola
products may not be modified, reverse-engineered, distributed, or reproduced in any
manner to the extent allowed by law. Furthermore, the purchase of Motorola products
shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any
license under the copyrights, patents, or patent applications of Motorola or any third-party
software provider, except for the normal, non-exclusive, royalty-free license to use that
arises by operation of law in the sale of a product.
Software Copyright Notice
Content Copyright
The unauthorized copying of copyrighted materials is contrary to the provisions of the
Copyright Laws of the United States and other countries. This device is intended solely for
copying non-copyrighted materials, materials in which you own the copyright, or materials
which you are authorized or legally permitted to copy. If you are uncertain about your right
to copy any material, please contact your legal advisor.
Content Copyright
Export Law Assurances
This product is controlled under the export regulations of the United States of America and
Canada. The Governments of the United States of America and Canada may restrict the
exportation or re-exportation of this product to certain destinations. For further
information contact the U.S. Department of Commerce or the Canadian Department of
Foreign Affairs and International Trade.
Export Law
Product Registration
Online Product Registration:
Product registration is an important step toward enjoying your new Motorola product.
Registering permits us to contact you for product or software updates and allows you to
subscribe to updates on new products or special promotions. Registration is not required
for warranty coverage.
Please retain your original dated sales receipt for your records. For warranty service of
your Motorola Personal Communications Product you will need to provide a copy of your
dated sales receipt to confirm warranty status.
Thank you for choosing a Motorola product.
Service & Repairs
If you have questions or need assistance, we're here to help.
Go to www.motorola.com/repair (United States), where you can select from a
number of customer care options. You can also contact the Motorola Customer Support
Center at 1-800-453-0920 (United States), 1-877-483-2840 (TTY, TDD United States for
hearing impaired), or 1-800-461-4575 (Canada).
Motorola Limited Warranty for the United
States and Canada
What Does this Warranty Cover?
Subject to the exclusions contained below, Motorola Mobility, Inc. warrants its Motorola
iDEN Digital Mobile and Portable Handsets ("Products"), Motorola-branded or certified
accessories sold for use with these Products ("Accessories") and Motorola software
contained on CD-Roms or other tangible media and sold for use with these Products
("Software") to be free from defects in materials and workmanship under normal consumer
usage for the period(s) outlined below. This limited warranty is a consumer's
exclusive remedy, and applies as follows to new Products, Accessories and
Software purchased by consumers in the United States or Canada, which are
accompanied by this written warranty:
Products Covered
Length of Coverage
Products as defined above.
One (1) year from the date of purchase by the
first consumer purchaser of the product unless
otherwise provided for below.
Accessories as defined above.
One (1) year from the date of purchase by the
first consumer purchaser of the product unless
otherwise provided for below.
Products or Accessories that
are Repaired or Replaced.
The balance of the original warranty or
for ninety (90) days from the date returned to
the consumer, whichever is longer.
Software as defined above.
Applies only to physical defects in
the media that embodies the copy
of the software (e.g. CD-ROM, or
floppy disk).
Ninety (90) days from the date of
What is Not Covered? (Exclusions)
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to
normal wear and tear are excluded from coverage.
Ornamental Decorations. Ornamental decorations such as emblems, graphics,
rhinestones, jewels, gemstones and their settings, and other decorative elements, are
excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their rated
capacity and batteries that leak are covered by this limited warranty.
Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage,
misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to
the surface of the product resulting from misuse; (b) contact with liquid, water, rain,
extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use
of the Products or Accessories for commercial purposes or subjecting the Product or
Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of
Motorola, are excluded from coverage.
Use of Non-Motorola Products and Accessories. Defects or damage that result from
the use of Non-Motorola branded or certified Products, Accessories, Software or other
peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from service,
testing, adjustment, installation, maintenance, alteration, including without limitation,
software changes, or modification in any way by someone other than Motorola, or its
authorized service centers, are excluded from coverage.
Altered Products. Products or Accessories with (a) serial numbers or date tags that have
been removed, altered or obliterated; (b) broken seals or that show evidence of tampering;
(c) mismatched board serial numbers; or (d) nonconforming or non-Motorola housings,
antennas, or parts, are excluded from coverage.
Communication Services. Defects, damages, or the failure of Products, Accessories or
Software due to any communication service or signal you may subscribe to or use with the
Products, Accessories or Software is excluded from coverage.
Software Embodied in Physical Media. No warranty is made that the software will
meet your requirements or will work in combination with any hardware or software
applications provided by third parties, that the operation of the software products will be
uninterrupted or error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media. Software that is not embodied in
physical media (e.g. software that is downloaded from the internet), is provided "as is" and
without warranty.
Who is Covered?
This warranty extends only to the first consumer purchaser, and is not transferable.
What Will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund the purchase price of any
Products, Accessories or Software that does not conform to this warranty. We may use
functionally equivalent reconditioned/refurbished/pre-owned or new Products,
Accessories or parts. No data, software or applications added to your Product, Accessory
or Software, including but not limited to personal contacts, games and ringer tones, will
be reinstalled. To avoid losing such data, software and applications please create a back
up prior to requesting service.
How to Obtain Warranty Service or Other
To obtain service or information, please call Motorola iDEN Customer Services:
1-800-453-0920 or 954-723-4910 (United States)
1-877-483-2840 (TTY, TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Or visit us online at www.motorola.com/repair (United States) or
www.motorola.com/support (Canada).
You will receive instructions on how to ship the Products, Accessories or Software, at your
expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a
copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written
description of the problem; (c) the name of your service provider, if applicable; (d) the name
and location of the installation facility (if applicable) and, most importantly; (e) your
address and telephone number.
What Other Limitations are There?
Some states and jurisdictions do not allow the limitation or exclusion of incidental or
consequential damages, or limitation on the length of an implied warranty, so the above
limitations or exclusions may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights that vary from state to state or from one
jurisdiction to another.
Laws in the United States and other countries preserve for Motorola certain exclusive
rights for copyrighted Motorola software such as the exclusive rights to reproduce and
distribute copies of the Motorola software. Motorola software may only be copied into,
used in, and redistributed with, the Products associated with such Motorola software. No
other use, including without limitation disassembly of such Motorola software or exercise
of the exclusive rights reserved for Motorola, is permitted.
Patent and Software Provisions:
MOTOROLA will defend, at its own expense, any suit brought against the end user
purchaser to the extent that it is based on a claim that the Product or parts infringe a
patent, and Motorola will pay those costs and damages finally awarded against the end
user purchaser in any such suit which are attributable to any such claim, but such defense
and payments are conditioned on the following:
• That MOTOROLA will be notified promptly in writing by such purchaser of any notice of
such claim;
• That MOTOROLA will have sole control of the defense of such suit and all negotiations
for its settlement or compromise; and
• Should the Product or parts become, or in MOTOROLA’S opinion be likely to become,
the subject of a claim of infringement of a patent, that such purchaser will permit
MOTOROLA, at its option and expense, either to procure for such purchaser the right to
continue using the Product or parts or to replace or modify the same so that it becomes
non infringing or to grant such purchaser a credit for the Product or parts as
depreciated and accept its return. The depreciation will be an equal amount per year
over the lifetime of the Product or parts as established by MOTOROLA.
MOTOROLA will have no liability with respect to any claim of patent infringement which is
based upon the combination of the Product or parts furnished hereunder with software,
apparatus or devices not furnished by MOTOROLA, nor will MOTOROLA have any liability
for the use of ancillary equipment or software not furnished by MOTOROLA which is
attached to or sued in connection with the Product or any parts thereof. In no event shall
MOTOROLA be liable for any incidental, special or consequential damages arising from
any claim of patent infringement or alleged infringement.
Laws in the United States and other countries preserve for MOTOROLA certain exclusive
rights for copyrighted MOTOROLA software, such as the exclusive rights to reproduce in
copies and distribute copies of such MOTOROLA software. MOTOROLA software may be
used in only the Product in which the software was originally embodied and such software
in such Product may not be replaced, copied, distributed, modified in any way, or used to
produce any derivative thereof. No other use including, without limitation, alteration,
modification, reproduction, distribution, or reverse engineering of such MOTOROLA
software or exercise or rights in such MOTOROLA software is permitted. No license is
granted by implication, estoppel or otherwise under MOTOROLA patent rights or
Copyright & Trademarks
Motorola Mobility, Inc.
Consumer Advocacy Office
600 N US Hwy 45
Libertyville, IL 60048
Note: Do not ship your product to the above address. If you need to return your product for
repairs, replacement, or warranty service, please contact the Motorola Customer Support
Center at:
1 (800) 453-0920 (United States)
1 (877) 483-2840 (TTY, TDD United States for hearing impaired)
Certain features, services and applications are network dependent and may not be
available in all areas; additional terms, conditions and/or charges may apply. Contact your
service provider for details.
All features, functionality, and other product specifications, as well as the information
contained in this guide, are based upon the latest available information and believed to be
accurate at the time of printing. Motorola reserves the right to change or modify any
information or specifications without notice or obligation.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. All other product or service names are the property of their
respective owners.
© 2011 Motorola Mobility, Inc. All rights reserved.
Caution: Changes or modifications made in the radio phone, not expressly approved by
Motorola, will void the user’s authority to operate the equipment.
Product ID: Motorola i420
Manual Number: NNTN9166A
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