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April 2012
Pro5500 Series Quick Reference Guide
www.lexmark.com
Important Message About Cartridge Recycling!
Please Read Before Opening Your Inkjet Cartridge Box
At Lexmark, we take our commitment to the environment seriously, and we encourage our customers to participate in our easy, no-cost method for returning empty Lexmark cartridges to Lexmark for proper recycling. We will insure that cartridges are properly handled with zero waste to landfills.
Note: Not all countries and regions offer recycling programs.
Go to www.lexmark.com/recycle. Follow instructions to request postage-paid bags. Bags usually arrive within 7–10 days.
Place the empty Lexmark-branded inkjet cartridge(s) in the postage-paid return bag, and then seal the bag. If you’re sending single-color tanks, we recommend that you send at least two at a time to maximize the environmental benefits.
This patented printer is licensed for, and designed to work with, only genuine Lexmark inkjet cartridges for the life of the patented printer. You agree to: (1) use only genuine Lexmark inkjet cartridges with this printer except as otherwise provided below, and (2) pass this license/agreement to any subsequent user of this printer. The patented Lexmark inkjet cartridges and their contents are licensed subject to a restriction that they may be used only once. After this single use, the license to use the print cartridges and their contents terminates, and you agree to return them only to Lexmark for recycling. Replacement inkjet cartridge(s) sold without these terms are available through www.lexmark.com and may be refilled by you, or a third party, as the only cartridge alternative to be used with the licensed printer.
Important safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.
Use only the telecommunications (RJ
‑11) cord provided with this product or a 26 AWG or larger replacement when connecting this product to the public switched telephone network.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Mail the bag to Lexmark’s recycling partner. The bag is preaddressed.
Visit www.lexmark.com/recycle to learn more about recycling.
Lexmark-branded cartridges are always made with all new parts, though components may contain recycled material. For warranty returns, call 1-800-332-4120.
Contents
Contents
Important safety information.........................................................2
About your printer..........................................................................5
Ordering and replacing supplies....................................................18
Using the printer software............................................................20
Printing.........................................................................................23
3
Copying.........................................................................................27
‑sided) copy automatically...............................................................27
Scanning.......................................................................................28
‑mail using the printer software......................................................28
E-mailing.......................................................................................31
Setting up the printer to fax..........................................................32
Faxing...........................................................................................41
Contents
Wireless networking.....................................................................43
‑Fi Protected Setup manually.....................................................................44
Using the Embedded Web Server..................................................45
Using SmartSolutions....................................................................47
Troubleshooting............................................................................48
Notices.........................................................................................57
Index............................................................................................58
4
About your printer
About your printer
Finding information about the printer
The Quick Reference Guide contains instructions on adding your printer to a wireless network, setting up a fax connection, and accomplishing common printer tasks like printing, copying, scanning, and faxing. It also includes information on troubleshooting printer setup issues as well as solving basic networking and faxing problems.
For additional information, see the following:
What are you looking for?
Initial setup instructions
Find it here
•
Quick Setup Sheet
•
Hardware Setup Wizard
*
Additional setup and instructions for using the printer
Comprehensive User's Guide installed automatically with the printer software.
*
For Windows users
After installing your printer, you can access the User's
Guide from the printer program folder:
Help using the printer software
1
Click or Start.
2
Click All Programs or Programs, and then select the printer program folder from the list.
3
Select User's Guide.
For Macintosh users
1
From the Finder, navigate to:
Applications > select your printer folder
2
Double
‑click User's Guide.
Software Help installed automatically with the printer software.
*
Click Help from any printer software program or application.
The latest supplemental information, updates, online customer support, and telephone support
Support Web site—http://support.lexmark.com
* Available on the installation software CD and on the Lexmark Support Web site at
http://support.lexmark.com.
Minimizing your printer's environmental impact
We are committed to protecting the environment and are continually improving our printers to reduce their environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your printer's environmental impact even further.
5
Conserving energy
•
Select the lowest Sleep timeout. The Sleep feature puts the printer in a minimum
‑power standby mode after the printer has been idle for a set amount of time (the Sleep timeout).
•
Reduce the screen brightness. Dim the printer display to lower the power consumption of your printer.
•
Share your printer. Wireless/network printers allow you to share a single printer among multiple computers, thus conserving energy and other resources.
Conserving paper
•
Print more than one page image on one side of the paper. The Pages per Sheet feature allows you to print multiple pages on one sheet. You can print up to 16 page images on one side of a sheet of paper.
•
Print on both sides of the paper. Two
‑sided printing (duplexing) lets you print on both sides of the paper manually or automatically (depending on your printer model).
•
Preview print jobs before printing. Use the preview features found in Toolbars, the Print or Print
Preview dialog, or the printer display (depending on your printer model).
• Use recycled paper.
•
Reduce the margins of documents to be printed.
•
Scan and save. To avoid printing multiple copies, you can scan documents or photos and save them to a computer program, application, or flash drive for presentation (depending on your printer model).
Conserving ink
•
Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are recommended for printing documents that are mostly text.
•
Use font types and font settings that require less ink. Most programs or applications let you adjust the darkness of the colors.
•
Use high
‑yield cartridges. Inks in high‑yield cartridges allow you to print more pages.
•
Preview print jobs before printing. Use the preview features found in Toolbars, the Print Preview dialog, or the printer display (depending on your printer model).
Recycling
•
Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage
‑paid bag.
• Recycle the product packaging.
• Recycle your old printer instead of throwing it away.
•
Recycle paper from discarded print jobs.
About your printer
•
Use recycled paper.
To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment.
Note: Your printer may not come with some of these programs or some of the functions of these programs, depending on the features of the printer that you purchased.
Printer models
The installation software CD that came with your printer works for the following printer models:
•
Pro5500
•
Pro5500t
Printer features
Depending on the model, your printer comes with features that will help you manage and accomplish printing and imaging tasks:
•
Wireless networking—Print and scan from virtually anywhere in your home or office over a secure wireless network, as well as share the printer among multiple computers.
•
Intuitive touch screen—Use the full
‑featured color touch screen for fast, easy access to all the printer menus. The large screen also allows you to view and print photos directly from your digital camera or memory device without using a computer.
•
Print—Print documents and PDFs quickly from a computer or from a USB flash drive. Built
‑in two‑sided printing lets you save money and the environment.
•
Copy—Copy documents and photos with one
‑touch, computer‑free black or color copying. Enjoy 25% to 400% reduction and enlargement capacity.
•
Scan—Scan documents and photos fast and easily with the high
‑resolution scanner. Easily scan to a memory device or to multiple laptops or PCs over a secure wireless network with up to 1200 dpi optical resolution.
•
Fax—Do standalone black and color faxing at 33.6 Kbps modem speed. Other fax features include 99 speed dials, automatic redial, junk fax blocking, and caller ID.
•
Photo printing—Print high
‑quality, long‑lasting photos directly from digital memory cards,
PictBridge
‑enabled digital cameras, and USB flash drives.
•
SmartSolutions—Simplify printer tasks that you frequently repeat by creating and customizing your printer solutions. Using the SmartSolutions toolkit on the Web, you can choose the printer tasks that you often perform, apply your custom settings, and download them to your printer as shortcuts that you can easily access anytime. You can also customize your printer with solutions that display your online calendars, online photo albums, RSS feeds, and more.
• Eco
‑Mode—Save energy and paper by activating Eco‑Mode. It automatically dims the printer display light, puts the printer into Sleep mode after a specified period of inactivity, and prints on both sides of the paper for print, copy, and fax jobs.
Setting up the printer
1
Unpack the printer.
Notes:
•
Do not attach the USB cable until prompted to do so.
•
Place the printer near the computer during setup. If you are setting up on a wireless network, then you may move the printer after setup is complete.
•
Contents may vary by model and region.
2
To initiate printer setup using a computer, insert the installation software CD, or download the printer driver.
6
About your printer
With a CD or DVD drive (Windows/Macintosh) Without a CD or DVD drive or for Linux
Download the printer driver from
www.lexmark.com
.
4
Pull the paper tray completely out of the printer.
Note: If the installation dialog does not appear after a
minute, then see “Installation screen did not appear during installation” on page 48.
3
Remove tape and packing material from all areas of the printer.
5
Move the paper guides to the sides.
7
About your printer
6
For legal
‑size paper, extend the paper tray.
8
Adjust the paper guides.
7
Load paper.
9
Insert the paper tray.
Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray.
Overloading the tray can cause paper jams.
10
Connect the power cord only.
Note: Do not attach the USB cable yet.
8
About your printer
13
Confirm the language, and then touch Yes.
Connect the power cord to a properly grounded electrical outlet that is near the printer and easily accessible.
11
Make sure the printer is on.
14
Set the country or region, and then touch Accept.
15
Set the date, and then touch Accept.
Note: It may take a while before the first screen appears on the printer control panel.
12
Set the language on the printer control panel, and then touch OK.
16
Set the time, and then touch Accept.
9
About your printer
17
Set the time zone, and then touch Accept.
21
Configure other advanced fax settings later in the software installation.
Note: This step appears only in some countries.
18
To configure basic fax functions, touch Set Up Now, and then proceed to the next step. Otherwise, touch Set Up Later, and then go to step 21.
19
Enter your fax number for this printer, and then touch Accept. Your fax number identifies you as the sender in all your sent faxes.
22
Flip down the ink cartridge access door.
20
Type your name or company name, and then touch . Your fax name identifies you as the sender in all your sent faxes.
10
About your printer
23
Remove all packing material.
26
Extend the exit bin and flip out the bin extender.
11
24
Insert each ink cartridge until it clicks into place.
27
From the printer control panel, touch Continue to print an alignment page.
Note: Make sure to use the four ink cartridges that came with your new printer.
25
Close the ink cartridge access door.
Notes:
•
The alignment page prints.
•
Do not remove the page until printing is finished. The alignment page may take a while to print.
•
Streaks on the alignment page are normal and not an indication of a problem.
•
The alignment page that prints may differ from the one shown.
•
Recycle the alignment page.
Behind the cartridge access door, you will find the customer support label, which contains the ink compatibility information, model number, product Web site, and technical support number.
About your printer
Understanding the parts of the printer
12
7
8
6
9
10
11
Use the
Ink cartridge access door
Paper tray (Tray 1)
Second paper tray
(Tray 2)
Note: This option is available only on select printer models.
Exit bin
Bin extender
Printer control panel with touch screen
To
Install, remove, or replace ink cartridges.
Load paper.
Load additional paper.
You can load the same type of paper as in Tray 1. You can also load a different type of paper and change the default paper settings so the printer uses paper from Tray 2 for certain types of print jobs.
Hold paper as it exits.
Note: For the printer to be ready for any print job, make sure to fully extend the exit bin and to flip out the bin extender.
Catch the paper as it exits.
Note: For the printer to be ready for any print job, make sure to fully extend the exit bin and to flip out the bin extender.
Operate the printer.
1
2
3
4
5
Use the
Automatic document feeder (ADF)
ADF input tray
To
•
Scan, copy, or fax multiple
‑page documents.
•
Access ADF paper jams.
Note: Select printer models allow duplex scanning, copying, or faxing with just a single pass of a page through the ADF.
Load original documents into the ADF.
Notes:
•
Do not load postcards, photos, small items, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.
•
After scanning, copying, or faxing, you can lift the right end of the input tray to retrieve the original documents easily.
Connect a PictBridge-enabled digital camera or a flash drive to the printer.
PictBridge and USB port
Card reader light
Memory card slot
Check the card reader status. The light comes on when a memory card is inserted and blinks when a memory card is being accessed.
Insert a memory card.
Use the
12
Customer support label
To
Identify the model number of the printer, the customer support hot line, and the ink cartridge information.
13
Scanner glass Scan, copy, or fax photos and documents.
14
Power supply with port Connect the printer to the power cord.
15
Duplex unit
•
Print on both sides of a sheet of paper.
•
Access paper jams.
About your printer
Use the
16
USB port
17
Ethernet port
18
LINE port
To
Connect the printer to a computer using a USB cable.
Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable.
Note: Remove the sticker to access the port.
Connect your printer to a computer, a local network, an external DSL, or a cable modem.
Connect the printer to an active telephone line through a standard wall jack
(RJ
‑11), DSL filter, or VoIP adapter, or any other adapter that allows you to access the phone line to send and receive faxes.
19
EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region.
Note: Remove the plug to access the port.
13
About your printer
Using the printer control panel
Note: The icons appear when they are selectable on the current screen. If an icon does not appear, then the function is not available.
1
2
3
4
Use
Power
Back
To
•
Turn the printer on and off.
•
Switch to Sleep mode.
Note: When the printer is on, press to switch to Sleep mode. Press and hold for three seconds to turn off the printer.
•
Return to the previous screen.
•
Exit from one menu level to a higher one.
Touch
‑screen display
Note: The display is turned off in Sleep mode.
Start
•
Navigate the printer menus.
•
Change settings.
•
View printer messages and animation.
Start a job, depending on which mode is selected.
5
Cancel
6
Help
7
Home
Cancel the current job or task.
View Help text messages.
View the Tutorial when on the home screen.
Return to the home screen.
14
About your printer
Understanding the home screen
After the printer is turned on and a short warm-up period occurs, the display shows the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or to change printer settings.
4
Touch
Memory Device
PictBridge
5
SmartSolutions
To
View, select, or print photos and documents.
Note: This icon appears when you return to the home screen while a memory card or flash drive is connected to the printer. This icon does not appear if a
PictBridge
‑enabled camera is connected to the printer while a memory card is in the card slot.
View, select, or print photos on a PictBridge
‑enabled camera.
Notes:
•
This icon appears when you return to the home screen while a
PictBridge
‑enabled camera is connected to the printer, even when a memory device is also in the card slot.
•
To change the default print settings, touch More Options on the printer control panel.
Access the SmartSolutions menu.
15
6
Ink levels icon
7
Setup icon
•
View the current ink levels of the installed cartridges.
•
Access cartridge maintenance and information functions.
Access the setup menu and change printer settings.
8
Network indicator Check the network connection status of your printer and access the network settings.
1
Touch
Copy
2
Scan
3
Fax
To
Access the copy menu and make copies.
Access the scan menu and scan documents.
Access the fax menu and send faxes.
About your printer
Navigating menus using the touch screen
1
Use To
Left arrow Scroll left.
2
Right arrow Scroll right.
3 Accept
Save your setting.
4
Up arrow Scroll up.
5
Scroll bar Scroll up and down the menu list.
6
Down arrow Scroll down.
16
Tips:
•
Use your fingers to navigate the screen. The touch screen does not work if you use other tools or devices to navigate.
•
Drag the scroll bar or touch the arrows until the menu or setting that you want appears on the display.
•
Flick the screen by dragging your finger up or down the screen, and then lifting your finger off the screen. To navigate to the next or previous screen, flick sideways. It will have the same effect as selecting the left or right arrow.
•
To confirm a setting or select a menu or item, touch it.
•
If necessary, touch OK or Accept after making a selection or changing a setting.
Note: All the instructions in this guide start from the home screen. If you are not on the home screen, then touch .
For example, to navigate to Paper Type and select the default paper type setting:
1
Touch > Paper Setup > Paper Type.
Note: For select printer models with two paper trays installed, touch , select the paper tray, and then touch Paper Setup > Paper Type.
2
Scroll up or down (using the scroll bar or arrows, or by flicking the screen up or down) to view the list of paper types.
3
Select a paper type setting by touching it, and then touch Accept to save the setting.
Using memory cards and flash drives
Using a memory card or flash drive with the printer
Insert a memory card into the card slot or a flash drive into the USB port
About your printer
Inserting a memory card Inserting a flash drive
Notes:
•
Insert the card with the brand name label facing up.
•
Make sure any arrows on the card point toward the printer.
•
If necessary, connect the memory card to the adapter that came with it.
•
Make sure that the memory card inserted is supported by the printer. For more information,
see “Supported memory cards and file types” on page 17.
•
The card reader light comes on when a memory card is inserted and blinks when a memory card is being accessed.
Notes:
•
The flash drive uses the same port that is used for a PictBridge camera cable.
•
An adapter may be necessary if your flash drive does not fit directly into the port.
Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory device. A loss of data can occur.
Notes:
•
If the printer does not recognize the memory device, then remove and reinsert it.
•
If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is in the card slot, then the display prompts you to choose which memory device to use.
17
Supported memory cards and file types
Memory card
•
Secure Digital (SD)
•
Secure Digital High Capacity (SDHC)
•
Micro Secure Digital (with adapter) (Micro SD)
•
Mini Secure Digital (with adapter) (Mini SD)
•
MultiMedia Card (MMC)
•
Reduced Size MultiMedia Card (with adapter)
(RS
‑MMC)
•
MultiMedia Card mobile (with adapter)
(MMCmobile)
•
Memory Stick
•
Memory Stick PRO
•
Memory Stick Duo (with adapter)
•
Memory Stick PRO Duo (with adapter)
•
xD
‑Picture Card
•
xD
‑Picture Card (Type H)
•
xD
‑Picture Card (Type M)
File type
Documents:
•
.pdf (Adobe Portable Document Format)
Images:
•
.jpg, .jpeg, .jpe (Joint Photographic Experts
Group)
•
.tiff, .tif (Tagged Image File Format)
The Memory Device screen appears on the display.
Ordering and replacing supplies
Ordering and replacing supplies
Ordering ink cartridges
Order the cartridges that are designed for use in your region.
•
Region 1: For the United States, Canada, and Latin America, use 200, 200XL, or 200XLA cartridges.
•
Region 2: For the European Union (EU), the European Economic Area (EEA), and Switzerland, use 210,
210XL, or 200XLA cartridges.
•
Region 3: For Africa, the Middle East, Central Eastern Europe (non
‑EU), the Commonwealth of
Independent States (CIS), and the Asia Pacific region, use 220, 220XL, or 200XLA cartridges.
2
Open the cartridge door.
Warning—Potential Damage: Do not extend the cartridge door beyond 90 degrees when opening to prevent it from breaking.
3
Press the release tab, and then remove the used ink cartridge or cartridges.
18
1
Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. For more information, visit
www.lexmark.com/regions
.
2
Available only on the Lexmark Web site at
www.lexmark.com
.
Notes:
•
To get more ink, order high
‑yield ink cartridges.
•
Depending on your country or region, you may get the ink cartridges individually or in packs.
•
You can order a mix of standard ink cartridges and high
‑yield ink cartridges, depending on your needs.
•
For page yield information, visit
www.lexmark.com/yields
.
•
The cartridges used for printing documents can also be used for printing photos.
•
For best results, use only genuine Lexmark ink cartridges.
Replacing ink cartridges
Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out.
1
Turn on your printer.
4
Install each ink cartridge.
Note: Install the new ink cartridges immediately after removing from the packaging to avoid exposing the ink to air.
Ordering and replacing supplies
5
Close the cartridge door.
Notes:
•
If Align Printer appears on the printer control panel, then touch Continue.
•
Do not remove the alignment page until printing is finished.
Maintaining ink cartridges
In addition to the following tasks that you can perform, your printer performs automatic maintenance cycles if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.
Aligning the printhead
If the characters or lines on your printer image appear jagged or wavy, then you may need to align the printhead.
1
Load plain, unmarked paper.
2
From the home screen, touch
An alignment page prints.
> More Options > Align Printer.
Note: Do not remove the alignment page until printing is finished.
Cleaning the printhead nozzles
Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality of your prints.
Notes:
•
Cleaning the printhead nozzles uses ink, so clean them only when necessary.
•
Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
•
If the ink levels are too low, then you must replace the ink cartridges before you can clean the printhead nozzles.
1
From the home screen, touch > More Options.
2
Touch Clean Printhead or Deep Clean Printhead.
3
Select an option, and then wait until the printer is ready.
Moving the printer to another location
When moving the printer and optional trays to another location, follow these precautions:
•
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the options must have a surface able to support the dimensions of the options.
•
Make sure the bin extender and the exit bin are in their original positions.
•
Keep the printer in an upright position.
•
Make sure to remove the ink cartridges from the printer.
•
Store the used ink cartridges in a box with the nozzles faceup.
•
Avoid severe jarring movements.
•
If available, use the original packaging of the printer with the needed padding to keep the printer protected during transport.
19
Using the printer software
Using the printer software
Minimum system requirements
The printer software requires up to 500MB of free disk space.
Supported operating systems
•
Microsoft Windows 7 (SP1)
•
Microsoft Windows Server 2008 (R2)
•
Microsoft Windows Server 2003 (SP2)
•
Microsoft Windows Vista (SP2)
•
Microsoft Windows XP (SP3)
•
Macintosh Intel OS X version 10.8.0 or later
•
Macintosh Intel OS X version 10.7.0 or later
•
Macintosh Intel OS X version 10.6.0 or later
•
Macintosh Intel OS X version 10.5.0 or later
•
Macintosh Intel OS X version 10.4.4 or later
*
•
Macintosh PowerPC OS X version 10.5.0 or later
•
Macintosh PowerPC OS X version 10.4.0 or later
*
•
Ubuntu Linux 11.10, 10.10, 10.04, 9.10, and 9.04
*
•
Red Hat Enterprise Linux WS 6, WS 5, and WS 4
*
•
Red Flag Linux Desktop 6.0
*
•
SUSE Linux Enterprise Server 11 and 10
*
•
SUSE Linux Enterprise Desktop 11 and 10
*
•
Linux openSUSE 12.1, 11.4, 11.3, and 11.2
*
•
Linpus Linux Desktop 9.6
*
•
Fedora 16 and 14
*
•
Debian GNU/Linux 6.0 and 5.0
*
*
The printer driver for this operating system is available only at
http://support.lexmark.com
.
Note: Information on additional operating system versions that are compatible with the printer may be available on our Web site.
Installing the printer software
Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first.
For Windows users
1
Close all open software programs.
2
Insert the installation software CD.
If the installation dialog screen does not appear after a minute, then launch the CD manually:
20
a
Click , or click Start and then click Run.
b
In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
c
Press Enter, or click OK.
3
Click Install, and then follow the instructions on the computer screen.
For Macintosh users
1
Close all open applications.
2
Insert the installation software CD.
If the installation dialog does not appear after a minute, then click the CD icon on the desktop.
3
Double-click the software installer package, and then follow the instructions on the computer screen.
Using the Internet
1
Go to the Lexmark Web site at www.lexmark.com.
2
Navigate to:
SUPPORT & DOWNLOADS > select your printer > select your operating system
3
Download the driver and install the printer software.
Note: Updated printer software may be available at http://support.lexmark.com.
Using the Windows printer software
Software installed during printer installation
When you set up the printer using the installation software CD, all the necessary software was installed.
You may have chosen to install some additional programs. The following table provides an overview of various software programs and what they can help you do.
If you did not install these additional programs during initial installation, then reinsert the installation software CD, run the installation software, and then click Advanced Options > Install Additional Software.
Using the printer software
Printer software
Use the
Lexmark
TM
Printer Home
(referred to as Printer Home)
To
•
Launch applications or programs.
•
Scan or e
‑mail a photo or document.
•
Edit scanned documents.
•
Scan documents to PDF.
•
Adjust settings for the printer.
•
Order supplies.
•
Maintain ink cartridges.
•
Register the printer.
•
Contact technical support.
•
Access the User's Guide.
Manage your fax contacts.
Lexmark Phone Book
(referred to as Phone Book)
Abbyy Sprint OCR
Lexmark Wireless Setup Utility
(referred to as Wireless Setup
Utility)
Lexmark Tools for Office
(referred to as Tools for Office)
Printer Setup Utility
Status Messenger
Status Monitor Center
Product Update
Scan a document and produce text that you can edit with a word
‑processing program.
•
Set up the wireless printer on a wireless network.
•
Change the wireless settings of the printer.
Note: This program is installed automatically with the printer software if the printer has wireless capability.
Access your favorite settings in Microsoft Office 2007.
Configure the fax and e
‑mail settings of your printer.
Learn more about the printing problems encountered.
•
Check the supplies status of your printer.
•
Order supplies online.
Receive automatic notifications of updates to your printer software when new updates are available.
21
Use the
Printing Preferences
To
When you click File > Print > Properties with a document open, a Printing
Preferences dialog appears. The dialog lets you select options for the print job, such as the following:
•
Select the number of copies to print.
•
Print two
‑sided copies.
•
Select the paper type.
•
Add a watermark.
•
Enhance images.
•
Save settings.
Note: Printing Preferences is installed automatically with the printer software.
Note: Your printer may not come with some of these programs or some of the functions of these programs, depending on the features of the printer that you purchased.
Using the Macintosh printer software
Software installed during printer installation
1
From the Finder, navigate to:
Applications > select your printer folder
2
Double
‑click the application that you want to use.
Use the
Print dialog
Printer Settings
Wireless Setup
Assistant
To
Adjust the print settings and schedule print jobs.
Note: With a document or photo open, choose File > Print to access the Print dialog.
•
Customize settings for fax jobs.
•
Create and edit the Contacts list.
•
Configure e
‑mail connectivity settings.
Set up the printer on a wireless network.
Note: This application is automatically installed with the printer software if the printer has wireless capability.
Remove the printer software from your computer.
Uninstaller
Note: Your printer may not come with these applications, depending on the features of the printer that you purchased.
Using the printer software
Web Links
Web Links are links to predefined Web pages. Web Links are saved in the printer folder.
1
From the Finder, navigate to:
Applications > select your printer folder > Web Links
2
Double
‑click the Web Link that you want to visit.
Use
Customer Support
Lexmark Software Updates
Lexmark Online
Order Supplies Online
Printer Registration
Visit Lexmark SmartSolutions
To
Contact technical support.
Download and install the latest printer software.
Visit the Lexmark Web site.
Order ink or supplies.
Register your printer.
•
Visit the SmartSolutions Web site.
•
Choose your custom solutions.
Note: Your printer may not come with these Web Links, depending on the features of the printer that you purchased.
22
Printing
Printing
Recommended paper brands
For e
‑mails, received faxes, internal documents, and similar print jobs
Size
Letter
A4
Recommended paper
PrintWorks 30% Recycled
Multipurpose Paper #00011
UPM Future Multitech
Weight
20 lb
80 g/m
2
Set paper type to
Plain
Plain
For colorful and high
‑coverage documents
Size
Letter
A4
Recommended paper
Georgia Pacific Everyday Ink
Jet and Laser Paper #214305
Weight
24 lb
Hammermill Ultra Premium
Laser Print #16600
‑0
Note: For best results, set
Page Dry Time to Extended.
24 lb
Georgia Pacific Premium
Multipurpose Paper #214306
M
‑Real Data Copy Colour
Printing
Note: For best results, set
Page Dry Time to Extended.
20 lb
90 g/m
2
SOPORCEL Navigator
Universal Multifunctional
80 g/m
2
Set paper type to
ColorLok Certified Plain
Premium Plain
Colorlok Certified Plain
Premium Plain
Premium Plain
For résumés, letterhead documents, and similar print jobs
Size
Letter
Recommended paper
Wausau Professional Series
Royal Linen paper, 30% recycled, #WAU74089
Weight
24 lb
Set paper type to
Premium Plain
23
For photos, brochures, business cards, iron
‑on transfers, window clings, and other specialty
print jobs
Paper and specialty media
Photo
One
‑sided or
two
‑sided
printing
One
‑sided
Recommended paper
Lexmark PerfectFinish
TM
Photo
Set paper type to
Lexmark PerfectFinish Photo
Matte brochure
Glossy brochure
Avery specialty
Iron
‑on transfer
Clear window cling
Transparent film
Two
‑sided
One
‑sided
Lexmark Photo Lexmark Photo
Inkjet matte brochure papers for light
‑ or moderate‑coverage printing:
•
Printworks Matte Photo Paper
#00471
•
Paperworks Inkjet 2
‑sided
Matte Coated 8.5x11 32lb/120g
60pk P/C: PPPJJ32
‑2
Inkjet matte brochure paper for heavier
‑coverage printing:
•
Paperworks Inkjet 2
‑sided
Matte Coated 8.5x11 44lb/165g
60pk P/C: PPPJJ44
Inkjet Matte Brochure
Inkjet Glossy Brochure
•
Red River Zeppelin SemiGloss
•
Paperworks Inkjet 2
‑sided
Semi
‑Gloss P/C:PPPJJ48 and
Manufacturer #:JANUSSM8511
•
Avery Half
‑Fold Greeting Cards for Inkjet Printers #3265
•
Avery Tri
‑Fold Brochures for
Inkjet Printers #8324
•
Avery Two
‑Side Printable Clean
Edge Business cards for Inkjet
Printers #8871
Avery T
‑shirt Transfers for Inkjet
Printers #3271
Business Card
Iron
‑On Transfer
Micro Format, Inc., Super Color Cling
#SP5676
Transparency
3M Inkjet Transparency Film
#CG3480
Transparency
Printing
Printing a document
For Windows users
1
With a document open, click File > Print.
2
Click Properties, Preferences, Options, or Setup.
3
Select the print quality, the number of copies to print, the type of paper to use, and how the pages should print.
4
Click OK to close any printer software dialogs.
5
Click OK or Print.
For Macintosh users
1
With a document open, choose File > Page Setup.
2
From the Page Setup dialog, set the printer, paper size, and orientation.
3
Click OK.
4
From the menu bar, choose File > Print.
5
From the Printer pop
‑up menu, choose your printer.
6
From the print options menu, choose the print quality, the number of copies to print, the type of paper to use, and how the pages should print.
7
Click Print.
Printing using advanced color options
Color printing is enabled by default. To optimize print colors for a special print job, use Color Preference and Advanced Color Options.
For Windows users
1
With a document open, click File > Print.
2
Click Properties, Preferences, Options, or Setup.
3
Navigate to:
Quality tab > Color Extras area
4
Select either Color Preference or Advanced Color Options.
•
If you select Color Preference, then select either Natural or Vivid.
•
If you select Advanced Color Options, then select Use ICC test Chart Process.
5
From the “Ink to Use” area, select either of the following:
•
Color + Black to use four inks including black.
•
Color Only to use cyan, magenta, and yellow inks.
6
Click OK to close any printer software dialogs.
7
Click OK or Print.
For Macintosh users
1
With a document open, choose File > Print.
2
From the printer pop
‑up menu, choose your printer.
3
From the print options pop
‑up menu, choose Quality & Media > Advanced Options.
4
From the “Ink to Use” pop
‑up menu, choose either of the following:
•
Color + Black to use four inks including black.
•
Color Only to use cyan, magenta, and yellow inks.
5
From the Color Preferences area, choose Natural or Vivid, or choose Use ICC Test Chart Process.
6
Click Print.
24
Printing on both sides of the paper (duplexing) automatically
The automatic duplex unit supports A4
‑, A5‑, letter‑, legal‑, statement‑, and executive‑size paper.
Notes:
•
Other paper sizes may be supported.
•
Do not remove the page until printing stops.
For Windows users
1
With a document open, click File > Print.
2
Click Properties, Preferences, Options, or Setup.
3
Navigate to:
Layout tab > Print on Both Sides (Duplex) area > select Print on both sides
4
Click OK to close any printer software dialogs.
5
Click OK or Print.
To return to single-sided printing, repeat steps 1 and 2, and then navigate to:
Layout tab > Print on Both Sides (Duplex) area > select Print on one side only
For Macintosh users
1
With a document open, choose File > Page Setup.
2
From the Page Setup dialog, set the printer, paper size, and orientation.
3
Click OK.
Printing
4
From the menu bar, choose File > Print.
5
From the Printer pop
‑up menu, choose your printer.
6
From the print options pop
‑up menu, choose Quality & Media.
7
From the Paper Type pop
‑up menu, choose Plain Paper.
8
From the print options pop
‑up menu, choose Layout.
9
From the Two
‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding.
•
For Long
‑Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape).
Portrait Landscape
•
For Short
‑Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape).
Portrait Landscape
10
Click Print.
Printing photos using the printer control panel
1
Load photo paper.
2
Insert a memory card, flash drive, or digital camera set to mass storage mode.
The Memory Device screen appears on the display.
3
Touch View Photos.
The Select Photos screen appears.
4
Touch the photo or photos you want to print.
25
Tips:
•
If you want to clear a selected photo, then touch the photo again.
•
If you want to view more photos, then touch the left or right arrow, and then touch the photo to select it.
5
When you are finished selecting the photos you want to print, touch Layout.
6
If you want to change the print settings, then touch Change Settings.
If necessary, touch Accept each time you make a selection.
7
Press .
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Printing documents from a memory card or flash drive
Notes:
•
The printer reads only one memory device at a time.
•
Make sure the memory device contains document files that are supported by the printer.
1
Insert a memory card or flash drive.
When the printer detects the memory device, Memory Card Detected or Storage Device
Detected
appears on the display.
2
If document files are stored on the memory device, then the printer automatically switches to File
Print mode.
If document files and image files are stored on the memory device, then press the left or right arrow button to scroll to Documents, and then press .
3
Press the up or down arrow button to scroll to the document, and then press to select the document for printing.
4
From the Print Options menu screen, use the arrow buttons to select your printing options, and then press , if necessary.
Note: You may select the number of copies, color mode, print quality, paper settings, and paper
‑saving options. You can also enhance sharpness and use separator sheets.
5
Press .
Printing
Canceling print jobs
To cancel a print job from the printer control panel, press . To cancel a print job from the computer, do the following:
For Windows users
1
Click , or click Start and then click Run.
2
In the Start Search or Run box, type control printers.
3
Press Enter, or click OK.
The printers folder opens.
4
Right
‑click the printer, and then select Open or See what's printing.
5
Cancel the print job:
•
If you want to cancel a particular print job, then right
‑click the document name, and then select
Cancel.
•
If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents.
For Macintosh users
1
Click the printer icon on the Dock.
The print queue dialog appears.
2
Choose the job you want to cancel, and then click Delete.
Printing from a mobile device
What is LexPrint?
LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any
Lexmark printer connected to the same wireless network. It lets you print Web pages, photos from the photo album, or photos you recently captured using the camera of your mobile device, depending on its features. You can also customize print settings from your mobile device.
Depending on your Lexmark printer model, you may need to download the LexPrint Listener application from our Web site at www.lexmark.com/lexprint.
Supported printers
LexPrint enables your mobile device to communicate with Lexmark printers found on the same network.
•
For select printer models that support Direct Image and Zeroconf or Bonjour, you can print directly from your mobile device to the printer without using LexPrint Listener. To check if your printer model supports these features, visit www.lexmark.com/lexprint.
26
•
For other Lexmark printers, your mobile device can send print jobs to your printer as long as the printer software and LexPrint Listener are installed on the computer where the printer is connected.
Note: The application referred to as Rendezvous in Mac OS X version 10.2 is now called Bonjour by
Apple Inc.
Copying
Copying
ADF Scanner glass
Use the ADF for multiple
‑page documents.
Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Use the scanner glass for single pages, small items
(such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Tips for copying
•
Make sure the exit bin is fully extended and the bin extender is flipped out.
•
Use the ADF when scanning two
‑sided pages if your printer supports duplex scanning and the ADF supports the original document size.
•
Use the scanner glass when scanning two
‑sided pages if your printer does not support duplex scanning or the ADF does not support the original document size.
•
When using the ADF, adjust the paper guides on the ADF to the width of the original document.
•
To easily retrieve a document after copying or scanning, lift the ADF input tray.
•
When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned image.
•
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.
•
When the document to be copied is in place with the settings you want, press to start copying.
Making copies
1
Load the original document.
Note: From the home screen, you can press to print one copy of the original document using the default settings.
2
From the home screen, navigate to:
Copy > More Options > Number of Copies
3
Enter the number of copies you want to print, and then touch Accept.
4
Touch Color or Black/White to set a color or black-and-white copy.
5
Press .
27
Making a duplex (two
‑sided) copy automatically
The automatic duplex unit supports A4-, A5-, letter-, legal-, statement
‑, and executive‑size paper. If you need to make duplex copies using other paper sizes, then see the instructions for making a duplex copy manually.
Note: You cannot make duplex copies on envelopes, card stock, or photo paper.
1
Load the original document.
2
From the home screen, touch Copy > More Options > 2
‑Sided Copies.
3
Select a two
‑sided copying option, and then touch Accept.
• 1
‑Sided to 2‑Sided—Make two‑sided copies of the one‑sided document.
•
2
‑Sided to 2‑Sided—Make two‑sided copies (like the original document).
4
Press .
5
Follow the instructions on the display.
Canceling copy jobs
To cancel a copy job, press .
Scanning stops and the printer returns to the previous menu.
Scanning
Scanning
ADF Scanner glass
Use the ADF for multiple
‑page documents.
Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Use the scanner glass for single pages, small items
(such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Tips for scanning
•
Use the ADF when scanning two
‑sided pages if your printer supports duplex scanning and the ADF supports the original document size.
•
Use the scanner glass when scanning two
‑sided pages if your printer does not support duplex scanning or the ADF does not support the original document size.
•
When using the ADF, adjust the paper guides on the ADF to the width of the original document.
•
To easily retrieve a document after copying or scanning, lift the ADF input tray.
•
When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned image.
•
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.
•
When the document to be scanned is in place with the settings you want, press to start scanning.
28
Scanning to a local computer
1
Load the original document.
2
From the home screen, touch Scan > Computer > USB
‑Connected Computer.
The USB
‑connected computer is the default destination that will receive the scan.
Note: Make sure the scan software is installed on the destination computer.
3
Select the output file type you want to create and other scan options. If necessary, touch Accept each time you make a selection.
4
Press .
The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved.
Scanning to a flash drive or memory card
Before you begin, make sure your flash drive or memory card is not write
‑protected.
1
Load the original document.
2
From the home screen, touch Scan > Memory Device.
3
Insert the flash drive or memory card.
Notes:
•
The printer reads only one memory device at a time.
•
If a flash drive is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to select which memory device to use.
4
Select the output file type you want to create.
5
Set the color, quality, original image size, and the other scan options. If necessary, touch Accept each time you make a selection.
6
From the Sides menu in Scan Options, select 1
‑Sided or 2‑Sided, and then touch Accept.
7
Press .
Follow the instructions on the display. The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved.
Scanning directly to e
‑mail using the printer software
Make sure you have set up your e
‑mail settings before proceeding. For more information, see the section on e
‑mailing in the User’s Guide.
For Windows users
1
Load an original document faceup into the ADF or facedown on the scanner glass.
Scanning
2
Click or Start.
3
Click All Programs or Programs, and then select the printer program folder from the list.
4
Navigate to:
Printer Home > select your printer > Scan
5
Select Email photo, Email document, or Email PDF.
Note: You can select Email document only if an OCR application is stored on your computer.
Scanning starts and the scan progress dialog appears. When the scan is finished, a new e
‑mail message is created with the scanned document automatically attached.
6
Compose your e
‑mail message.
Note: If your e-mail program does not open automatically, then you can scan the document to the computer and then send it through e-mail as an attachment.
For Macintosh users
1
Load an original document faceup into the ADF or facedown on the scanner glass.
2
From the Applications folder in the Finder, launch the application you want to use.
Note: Use any application that supports both your printer and an e
‑mailing option, such as Image
Capture.
3
From the list of devices, select your printer.
Note: For information on finding the list of devices, check the documentation that came with the application, or search for Scanning an image in the Search field of the Help menu.
4
Adjust the scan settings as needed.
If applicable, click on the preview dialog for more information.
5
Set the e
‑mail application as the scan destination, and then start the scan job.
6
Compose your e
‑mail message.
Scanning to a PDF
For Windows users
1
Load an original document faceup into the ADF or facedown on the scanner glass.
2
Click or Start.
3
Click All Programs or Programs, and then select the printer program folder from the list.
4
Navigate to:
Printer Home > select your printer > Scan > PDF
Scanning starts and the scan progress dialog appears.
5
Save the document as a PDF.
For Macintosh users
1
Load an original document faceup into the ADF or facedown on the scanner glass.
2
From the Applications folder in the Finder, launch the application you want to use.
Note: Use any application that supports your printer.
3
From the list of devices, select your printer.
Note: For information on finding the list of devices, check the documentation that came with the application or search for Scanning an image in the Search field of the Help menu.
4
Adjust the scan settings as needed.
29
If applicable, click on the preview dialog for more information.
5
Set the application that supports the PDF format as the scan destination, and then start the scan job.
6
Save the document as a PDF.
Scanning to a network folder
Notes:
•
This feature may not appear in the Embedded Web Server, depending on your printer model.
•
1
Load the original document faceup into the ADF or facedown on the scanner glass.
2
From the home screen, navigate to:
Scan > Network Folder
3
Select the name of the network shared folder you want.
You may be prompted to enter your user name and password.
4
Set the color, quality, original image size, and other scan options. If necessary, press each time you make a selection.
5
Press .
Note: For Macintosh users, you may need to enable scanning to your computer through Image Capture to scan documents using a network printer and save the scan output.
Scanning
Adding a network folder shortcut
1
On your computer, create a shared folder with read/write access.
2
On a Web browser, type your printer IP address, and then press Enter.
3
Navigate to either of the following:
•
Settings > Scan
‑to‑Network Folder Setup
•
Settings > Manage Shortcuts > Add New Shortcut > Scan to Network
4
Enter the necessary information, and then click Add.
Note: To avoid unsaved changes to your settings, make sure the network folder shortcut name is different from that of your folder name.
Canceling scan jobs
Press on the printer control panel, or click Cancel on the computer screen.
30
E-mailing
E-mailing
Sending e-mail
Tips for e
‑mailing
•
Make sure to enter your e
‑mail account information and set up the SMTP server before sending an e
‑mail.
•
Make sure the printer is connected to an Ethernet or wireless network before sending an e
‑mail.
If necessary, make sure the network is connected to the Internet for the printer to communicate with the SMTP server. If the printer cannot connect to the Internet, then contact your system support person.
The printer supports only one active network connection (Ethernet or wireless) at a time.
•
Add contacts to your address book. When sending an e
‑mail, you can just select contacts from your address book instead of typing their e
‑mail addresses repeatedly.
•
Use the ADF when scanning two
‑sided pages if your printer supports duplex scanning and the ADF supports the original document size.
•
Use the scanner glass when scanning two
‑sided pages if your printer does not support duplex scanning or the ADF does not support the original document size.
•
When using the ADF, adjust the paper guides on the ADF to the width of the original document.
•
To easily retrieve a document after copying or scanning, lift the ADF input tray.
•
When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned image.
•
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.
•
When the document to be e-mailed is in place with the settings you want, press to start scanning.
Scanning a document or photo to e-mail
1
Load an original document or photo.
2
Touch Scan > E
‑mail.
3
Select the output file type you want to create.
4
Touch an option to enter or select the recipients:
•
Enter E
‑mail Address—Enter the e‑mail address manually.
•
Address Book—Touch Sort by Name or Sort by Group, and then select the contact.
•
History—Select the name or e-mail address from the history list.
If necessary, touch OK or Accept each time you make a selection.
31
5
To enter additional recipients, touch Add Recipient, and then enter the e
‑mail address, name, or group you want to add.
Touch Accept every time you add a recipient.
Note: You can send an e
‑mail to up to 30 recipients.
6
Set the color, quality, original image size, and the other scan options. If necessary, touch Accept to save each setting.
7
If you want to change the default e
‑mail subject, then navigate to:
Subject > enter your subject > Accept
8
If you want to change the default e
‑mail message, then navigate to:
Message > enter you message > Accept
9
Press .
Canceling an e
To cancel an e
‑mail, press .
Setting up the printer to fax
Setting up the printer to fax
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ
‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network.
Step 1: Connect the printer to the telephone line
Check the scenarios below and follow the setup that is applicable to your telephone service.
Scenario 1: Standard telephone line
Setup 1: Printer is connected to a dedicated fax line
To connect:
Connect the cable from the wall jack to the port of the printer.
Tips for this setup:
•
You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer
Off).
•
If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of rings that you want.
Setup 2: Printer is sharing the line with an answering machine
Connected to the same telephone wall jack
32
To connect:
1
Connect the cable from the wall jack to the port of the printer.
2
Remove the protective plug from the port of the printer, and then connect the answering machine to the port.
Setting up the printer to fax
Connected to different wall jacks
33
Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service
To connect:
Connect the cable from the wall jack to the port of the printer.
Tips for this setup:
•
If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On).
•
Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
•
If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
To connect:
1
Connect the cable from the wall jack to the port of the printer.
2
Remove the protective plug from the port of the printer, and then connect the telephone to the port.
Tips for this setup:
•
This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
•
If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
Setting up the printer to fax
When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax.
•
You can also set the printer to receive faxes automatically (Auto Answer On), but you need to turn off the voice mail service when you are expecting a fax. This setting works best if you are using voice mail more often than fax.
Scenario 2: Digital Subscriber Line (DSL)
34
Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer.
To install a filter for the printer:
1
Connect the line port of the DSL filter to the wall jack.
2
Connect a telephone cable from the port on the back of the printer to the phone port on the DSL filter.
3
To continue using a computer for Internet access, connect the computer to the DSL HPN port on the
DSL filter.
4
To connect a telephone to the printer, remove the protective plug from the port of the printer and then connect the telephone to the port.
Scenario 3: VoIP telephone service
A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
To minimize interference between the two channels and ensure a quality connection, you need to install a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network.
Setting up the printer to fax
To connect:
1
Connect one end of a telephone cable to the port of the printer.
2
Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your VoIP provider if you want to activate the second phone port.
3
Remove the protective plug from the port of the printer, and then connect the telephone to the port.
Tips for this setup:
•
To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active.
•
If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line
1 or Phone Port, and then plug the printer and telephone into the splitter.
Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct splitter, plug an analog telephone into the splitter and then listen for a dial tone.
Scenario 4: Digital telephone service through a cable provider
Setup 1: Printer is connected directly to a cable modem
Follow this setup if you normally connect your telephone to a cable modem.
35
To connect:
1
Connect one end of a telephone cable to the port of the printer.
2
Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.
The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your cable provider if you want to activate the second phone port.
3
Remove the protective plug from the port of the printer, and then connect the telephone to the port.
Tips for this setup:
•
To make sure that the phone port on the cable modem is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active.
Setting up the printer to fax
•
If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line
1 or Phone Port , and then plug the printer and telephone into the splitter.
Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct splitter, plug an analog telephone into the splitter and then listen for a dial tone.
Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house
Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks.
36
2
Remove the protective plug from the port of the printer, and then connect the telephone to the port.
Scenario 5: Country
‑ or region‑specific setup
Different countries or regions have different types of telephone wall jacks. The standard wall jack adopted by most countries or regions is the Registered Jack-11 (RJ-11). You need to have an RJ
‑11 plug, or a telephone cable that has an RJ
‑11 connector, so you can connect a device to an RJ‑11 wall jack.
The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ
‑11 connectors. If you have a different type of connector in your country or region, then you may need to use an RJ
‑11 adapter.
To connect:
1
Connect the cable from the wall jack to the port of the printer.
Setting up the printer to fax
Connecting the printer to a non
‑RJ‑11 wall jack
37
Notes:
•
Do not remove the wrap plug from the port of the printer.
•
The printer may not come with an RJ-11 adapter in your country or region.
If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the port of the printer.
EXT
LINE
To connect:
1
Connect one end of a telephone cable to the port of the printer.
2
Connect the other end of the cable to the RJ
‑11 adapter, and then connect the adapter to the wall jack.
3
If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non
‑RJ 11 connector, then connect it directly to the wall jack.
Connecting the printer in countries or regions that use serial connection
In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering machine into the port of the printer. This is called serial connection.
Austria
Belgium
Denmark
Germany
Ireland
Italy
Portugal
Spain
Sweden
Setting up the printer to fax
France
Finland
Netherlands
Norway
Switzerland
United Kingdom
Warning—Potential Damage: If your country or region is on the list, then do not remove the wrap plug from the port of the printer. It is necessary for the proper functioning of the devices on the telephone line.
38
Connecting the printer to a wall jack in Germany
The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
EXT
LINE
To connect:
Connect the cable from the wall jack to the port of the printer.
Setting up the printer to fax
Connect the printer to any of the N ports.
To connect:
1
Connect one end of a telephone cable to the port of the printer.
2
Connect the other end of the cable to the RJ
‑11 adapter, and then connect the adapter to an N port.
3
If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Step 2: Check the dial tone
A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line.
Make sure the telephone line and the wall jack are working
1
Plug an analog telephone into the wall jack.
2
Listen for a dial tone through the telephone handset.
39
If you hear a dial tone, then the telephone line and the wall jack are working.
Make sure the printer is properly connected to the telephone line
1
While the printer is connected to a telephone line through the port on the back of the printer, plug an analog telephone into the port of the printer.
2
Listen for a dial tone.
If you hear a dial tone, then the printer is properly connected to the telephone line.
Step 3: Set your fax name and fax number
Your user information includes your name or your company name, your fax number (your fax number is your telephone number, unless you have a dedicated fax telephone line), and the time and date on your fax machine when a transmission is made. This information appears in the header and footer of the faxes that you send.
In some countries, you cannot send a fax without this information. Some fax machines also block faxes without sender information, so make sure that you enter this information in your printer.
1
From the printer control panel, navigate to:
> Fax Setup > Dialing and Sending > Fax Name
2
Enter your name or your company name, and then save the setting.
3
Select Fax Number.
4
Enter your fax number or your telephone number, and then save the setting.
Step 4: Set the printer to receive faxes automatically or manually
If the printer is connected to a dedicated fax line or sharing the line with an answering machine, then you can set the printer to receive faxes automatically. If the printer is sharing the line with a telephone subscribed to voice mail service, then set the printer to receive faxes manually.
To set the printer to receive faxes automatically or manually:
1
From the printer control panel, navigate to Auto Answer:
> Fax Setup > Ringing and Answering > Auto Answer
2
Select an Auto Answer setting, and then save it.
Setting up the printer to fax
Step 5: Set the number of rings
If you set Auto Answer to On in Step 4, then do the following. If you set Auto Answer to Off, then proceed to Step 6.
If you subscribe to Distinctive Ring
Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection (DPRD) feature offered by telephone companies. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (All Rings, Single Ring Only,
Double Ring Only, Triple Ring Only, Single or Double Rings Only, Single or Triple Rings Only, Double or
Triple Rings Only). The different ring patterns let you know which telephone number was dialed and which device you should use to answer the call.
Assign one of your telephone numbers to the printer as the fax number, and then set the printer to answer the ring pattern of that number. If the pattern is set incorrectly, then the printer rings, but it never receives the fax.
1
From the printer control panel, navigate to:
> Fax Setup > Ringing and Answering > Ring Pattern
2
Select the ring pattern for the printer, and then save the setting.
If you do not subscribe to Distinctive Ring
If the printer is sharing the line with other devices, then set the printer to pick up on the greater number of rings. If the printer is connected to a dedicated fax line, then you can choose any number of rings that you want.
1
From the printer control panel, navigate to:
> Fax Setup > Ringing and Answering > Pick up on the
2
Select the number of rings that you want, and then save the setting.
Step 6: Create a contact list
Using the printer control panel
1
From the printer control panel, navigate to:
Touch
‑screen models Arrow‑button models
> Address Book > Setup > > Fax Setup > > Address Book >
2
Use the menus to add a contact or a fax group. You can add up to 89 contacts and 10 fax groups.
Note: In some models, entries 1–89 are for individual contacts and entries 90–99 are for fax groups.
Enter the entry number before entering the contact name and fax number of the contact.
Using the fax software
If you are connecting the printer to a computer, then you can also create a contact list using the fax software.
For Windows users
1
Click or Start.
2
Click All Programs or Programs, and then select the printer program folder from the list.
3
Navigate to:
Printer Home > select your printer > Fax > Edit contact list
The Contacts tab of the Printer Setup Utility opens.
For Macintosh users
1
From the Finder, navigate to:
Applications > select your printer folder
2
Double
‑click Printer Settings.
3
Click the Contacts tab.
•
To add contacts, click the Individuals tab.
•
To add fax groups, click the Groups tab.
For more information on the fax software, click Help or .
40
Faxing
Faxing
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Sending faxes
Tips for sending faxes
•
Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone.
•
Make sure the paper exit tray is fully extended and the tray extension is flipped out.
•
Depending on your printer model, use the ADF when scanning two
‑sided (duplex) pages.
•
To easily retrieve a document after copying or scanning, lift the ADF input tray.
•
When using the ADF, adjust the paper guide on the ADF to the width of the original document.
•
When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned image.
•
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.
•
When the document to be faxed is in place with the settings you want, press to send the fax.
Sending faxes using the printer control panel
1
Load an original document.
2
Touch Fax.
3
Send the fax:
To send a fax to a single recipient: a
Enter a fax number, or touch Address Book or History to import a contact.
b
Touch .
To send a fax to multiple recipients (broadcast fax): a
Touch Fax to Multiple, and then touch Add a Number.
b
Enter a fax number, or touch Address Book or History to import a contact. Repeat this step until you have entered the numbers of all the recipients.
Touch Accept every time you add a recipient.
c
Touch .
Warning—Potential Damage: Do not touch the cables or the and ports while sending a fax.
41
Tips:
•
You can broadcast a fax to up to 30 recipients.
•
Touch More Options to set a color or black
‑and‑white fax, adjust the quality of the fax, set the size of the document, add a cover page, schedule the fax, or view pending faxes.
Sending faxes using the computer
For Windows users
1
With a document open, click File > Print.
2
Make sure to select the fax version of your printer, and then click Properties, Preferences, Options, or Setup.
3
Click the Fax tab, and then make sure Enable Fax is selected.
4
Enter the recipient fax number or numbers in the “Fax number(s)” field.
You can enter fax numbers manually or by using the Phone Book feature.
5
If necessary, enter a prefix in the Dialing Prefix dialog.
6
Select the appropriate paper size and page orientation.
7
Select Include Cover Page with Fax, and enter the appropriate information if you want to include a cover page with the fax.
8
Click OK.
For Macintosh users
1
With a document open, choose File > Print.
2
From the Printer pop
‑up menu, select the fax version of your printer.
Note: In order to see the fax options on the Print dialog, you must use the fax driver for your printer. If the fax version of the printer is not on the list, then choose Add a printer, and then choose the fax version of the printer.
3
Enter the name and number of the recipient.
4
Click Fax.
Receiving faxes
Tips for receiving faxes
When receiving faxes:
•
Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone.
Faxing
•
If you set the printer to receive faxes manually (Auto Answer Off), then make sure that the ringer volume is not set to Off.
•
If you have set the printer to receive faxes automatically (Auto Answer On), then load paper in the printer.
Receiving faxes automatically
1
Make sure that Auto Answer is on:
From the home screen, navigate to:
> Fax Setup > Ringing and Answering > Auto Answer > On > Accept
2
Set the number of rings before the printer picks up incoming faxes:
a
Touch Pick up on the.
b
Set the number of rings, and then touch Accept.
When the number of rings you set is detected, the printer automatically receives the incoming fax.
Warning—Potential Damage: Do not touch the cables or the and ports while actively receiving a fax.
Tips:
•
If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call. If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings.
•
If you have multiple numbers on a single line, or if you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer.
Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
Receiving faxes manually
1
Make sure that Auto Answer is off:
a
From the home screen, navigate to:
> Fax Setup > Ringing and Answering > Auto Answer
b
If Auto Answer is not set to Off, touch Off, and then touch Accept.
2
When the telephone rings and you hear fax tones when you pick up the handset, press on the printer or *9* on the telephone attached to the printer.
Note: The default code for answering faxes manually is *9*, but for increased security, you can change it to a number that only you know. You can enter up to 7 characters for your code. The valid characters are the digits 0–9 and the characters # and *.
42
Warning—Potential Damage: Do not touch the cables or the and ports while actively receiving a fax.
Wireless networking
Wireless networking
Information you will need during wireless setup
To set up the printer for wireless printing, you need to know the following:
•
The name of your wireless network, which is also known as the SSID (Service Set Identifier)
•
If encryption was used to secure your network
•
The security key (either a WEP key or WPA/WPA2 preshared key/passphrase)
To find the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that came with the access point (wireless router), see the Web page associated with the access point, or consult your system support person.
If your access point is using WEP security, then the WEP key should be:
•
Exactly 10 or 26 hexadecimal characters
or
•
Exactly 5 or 13 ASCII characters
If your access point is using WPA or WPA2 security, then the WPA/WPA2 preshared key/passphrase should be:
•
Exactly 64 hexadecimal characters
or
•
From 8 to 63 ASCII characters
Notes:
•
Hexadecimal characters are A–F, a–f, and 0–9.
•
ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a
WPA/WPA2 preshared key/passphrase are case
‑sensitive.
If your wireless network is not using security, then you will not have a security key.
Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the
SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Installing the printer on a wireless network
Before you begin, make sure that:
•
Your wireless network is set up and working properly.
•
The computer you are using is connected to the same wireless network where you want to set up the printer.
•
You know the network name (SSID) and the WEP key or WPA/WPA2 preshared key/passphrase of the wireless network you want to connect to.
43
For Windows users
1
Close all open software programs.
2
Insert the Software and Documentation CD.
If the installation dialog does not appear after a minute, then launch the CD manually:
a
Click , or click Start and then click Run.
b
In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of your CD or DVD drive.
c
Press Enter, or click OK.
3
Click Install, and then follow the instructions on the computer screen.
Note: Select Wireless connection when prompted to select a connection type.
For Macintosh users
1
Close all open applications.
2
Insert the Software and Documentation CD.
If the installation dialog does not appear after a minute, then click the CD icon on the desktop.
3
Double-click the software installer package, and then follow the instructions on the computer screen.
Note: Select Wireless connection when prompted to select a connection type.
What is Wi
‑Fi Protected Setup?
Wi
‑
Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi
‑Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices.
Note: WPS supports only networks that communicate through access points (wireless routers).
The printer supports the following methods in connecting to a wireless network:
•
Personal Identification Number (PIN)—A PIN on the printer is entered into the wireless settings of the access point.
•
Push Button Configuration (PBC)—Buttons on both the printer and the access point are pushed within a given period of time.
Look for any of these identifier marks to check if your access point is WPS certified:
Wireless networking
You can find these WPS logos on the side, back, or top of your access point.
For more information on accessing the wireless settings and determining the WPS capability of your access point, see the documentation that came with the access point or contact your system support person.
Configuring Wi
‑Fi Protected Setup manually
Note: Make sure your access point (wireless router) is Wi
‑Fi Protected Setup (WPS) certified. For more information, see the User’s Guide.
If your printer or device has not yet been configured for wireless connection and you want to configure it using WPS, then push the WPS button on the wireless router. Wait for the printer control panel to display a message to begin WPS configuration. There might be a short delay before the message appears. If nothing happens after 30 seconds, then do one of the following:
U
SE THE
P
USH
B
UTTON
C
ONFIGURATION
(PBC)
METHOD
1
From the printer control panel, navigate to:
> Network Setup > Wireless Networking > Wi
‑Fi Protected Setup > Push Button Method
2
Follow the instructions on the printer display.
U
SE THE
P
ERSONAL
I
DENTIFICATION
N
UMBER
(PIN)
METHOD
1
From the printer control panel, navigate to:
> Network Setup > Wireless Networking > Wi
‑Fi Protected Setup > PIN Method
2
Follow the instructions on the printer display.
44
Using the Embedded Web Server
Using the Embedded Web Server
The Embedded Web Server lets you view and remotely customize printer settings even when you are not physically near the printer. You can also view reports on printer activities, monitor and order printer supplies online, contact customer support, and download updates for your printer.
The Embedded Web Server requires that the printer is connected to your network. For more information on connecting the printer to your network, see the printer User’s Guide.
Accessing the Embedded Web Server
Note: Make sure the printer is connected to your network. For more information, see the printer User’s
Guide.
1
Obtain the printer IP address:
•
From the printer home screen
•
From the TCP/IP section in the Networks/Ports menu
Note: An IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
2
Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server appears.
Understanding the home page
45
1
2
3
Use the To
Navigation pane Access the Embedded Web Server menus.
Header bar
•
View a brief summary of your printer supplies.
•
View the information on printer model, IP address, contact information, and location.
•
Access the Search function.
Note: The search fields may not appear in the Embedded Web Server, depending on your printer model.
Information pane View specific information and access submenu items, depending on the menu selected from the navigation pane.
Customizing printer settings
1
From the navigation pane, select Settings.
2
Do one of the following:
Click
General Settings
Copy Settings
Fax Settings
E-mail/FTP Settings
Print Settings
Paper Setup
Network/Ports
Security
E-mail Alert Setup
To
View and customize general printer settings.
View and customize settings for making copies.
Note: This feature may not appear in the Embedded Web Server, depending on your printer model.
View and customize settings for sending and receiving faxes.
Note: This feature may not appear in the Embedded Web Server, depending on your printer model.
View and customize settings for sending e-mails, or sending files to a File
Transfer Protocol (FTP) address.
Note: This feature may not appear in the Embedded Web Server, depending on your printer model.
View and customize print settings.
View and customize paper setup options.
View and customize network settings.
View and customize security settings for the printer and Embedded Web
Server.
Note: This feature may not appear in the Embedded Web Server, depending on your printer model.
Set up the e-mail server for the Embedded Web Server, and then customize e-mail alert settings.
Using the Embedded Web Server
Click
Scan
‑to‑Network Folder
Setup
Manage Shortcuts
Manage Profiles
To
Add or manage a folder destination when the Scan to Network application is used.
Notes:
•
This feature may not appear in the Embedded Web Server, depending on your printer model.
•
To use this feature, first make sure you are using the Hyper Text
Transfer Protocol Secure (HTTPS) connection.
Add or manage shortcut settings for a printer task.
Note: This feature may not appear in the Embedded Web Server, depending on your printer model.
View the IP address of a profile, or delete it.
Note: This feature may not appear in the Embedded Web Server, depending on your printer model.
Add or manage address book contacts when sending e
‑mails.
View any messages from the printer requesting intervention from the user.
Address Book Setup
Intervention
Management
Import/Export
Additional Solutions
Device Management
Import or export a configuration file.
Install, customize, or uninstall a solution.
Allow the Embedded Web Server to collect data from the printer.
3
Click Submit to save, or click Reset Form to discard the new settings.
46
Using SmartSolutions
Using SmartSolutions
What are SmartSolutions?
SmartSolutions are applications for touch
‑screen printer models. The SmartSolutions Web site
(
http://smartsolutions.lexmark.com
) lets you add customized one
‑touch solutions to your printer to streamline repetitive copying, scanning, and printing tasks. SmartSolutions also let you view online calendars and online photo albums from the printer control panel.
To access a solution you created or customized, touch SmartSolutions on the printer control panel, and then select the icon or name of the solution.
For solutions with an option to send an e
‑mail, you must first set up your printer to e‑mail through from the home screen.
Note: Your printer may not come with some of these solutions depending on the features of the printer that you purchased.
Creating and customizing printer solutions
Before you begin, make sure:
•
Your printer and computer are each connected to the Internet through an Ethernet or wireless connection.
•
Your printer is powered on.
1
Go to the SmartSolutions Web site at
http://smartsolutions.lexmark.com
.
2
Sign in or create an account.
3
Click SMARTSOLUTION CENTER or SOLUTION CENTER.
4
At the bottom of the screen, click Add Printer.
5
Follow the instructions on the computer screen.
6
Use the Web site to create, customize, and download solutions to your printer.
For more information, click Getting started with SmartSolutions on the Solution Center.
47
Troubleshooting
Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
•
Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.
•
Make sure the printer is turned on.
•
Make sure the printer is securely connected to the computer, print server, or network access point.
•
Check the printer for error messages, and resolve any errors.
•
Check for paper jam messages, and clear any jams.
•
Check the ink cartridges, and install new cartridges if necessary.
•
Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.
If Troubleshooting does not solve your problem
Visit our Web site at http://support.lexmark.com to find the following:
•
Knowledgebase articles with the latest information and troubleshooting for your printer
•
Live online customer support
•
Contact numbers for telephone customer support
•
Firmware and software updates
Setup troubleshooting
•
“Installation screen did not appear during installation” on page 48
•
“Incorrect language appears on the display” on page 48
•
“Software did not install” on page 48
•
“Print job does not print or is missing pages” on page 49
•
“Printer is printing blank pages” on page 50
•
“Printer is busy or does not respond” on page 50
•
“Cannot delete documents from the print queue” on page 50
•
“Cannot print through USB” on page 50
Installation screen did not appear during installation
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
L
AUNCH THE PRINTER
CD
MANUALLY
For Windows users
1
Click , or click Start and then click Run.
2
In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3
Press Enter, or click OK.
4
Click Install, and then follow the instructions on the computer screen.
For Macintosh users
1
From the Finder desktop, click the CD icon.
2
Double-click the software installer package, and then follow the instructions on the computer screen.
48
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
C
HANGE THE LANGUAGE USING THE PRINTER MENUS
1
From the home screen, navigate to:
> Device Setup > Language
2
Select a language, and then touch Accept.
3
Touch Yes to confirm this setting.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Before you reinstall the software, do the following:
M
AKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS
T
EMPORARILY DISABLE SECURITY PROGRAMS IN
W
INDOWS BEFORE INSTALLING THE SOFTWARE
Troubleshooting
C
HECK THE
USB
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with .
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
R
ECONNECT THE PRINTER POWER SUPPLY
1
Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.
2
Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
3
After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
4
Turn on the printer.
Recovering the security PIN of the printer
Contact customer support.
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1
Turn the printer on, and then open the ink cartridge access door.
2
Make sure the cartridges are inserted correctly.
The cartridges should click firmly into their matching color slots.
3
Close the ink cartridge access door.
S
ELECT YOUR PRINTER FROM THE
P
RINT DIALOG BEFORE SENDING THE PRINT JOB
Note: This solution applies to Macintosh users only.
1
With a document open, choose File > Print.
49
2
From the printer pop-up menu, choose your printer, and then click Print.
If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.
If your printer does not appear on the list, then try either of the following:
•
For a USB-connected printer, remove and then reconnect the USB cable.
•
For a printer that is wirelessly connected, see the Wireless troubleshooting section.
M
AKE SURE THE PRINT JOB IS NOT PAUSED
M
AKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
R
ECONNECT THE PRINTER POWER SUPPLY
1
Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.
2
Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
3
After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
4
Turn on the printer.
R
EMOVE AND RECONNECT THE
USB
CABLE CONNECTED TO YOUR PRINTER
C
HECK THE
USB
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with .
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
R
EMOVE AND REINSTALL THE PRINTER SOFTWARE
Troubleshooting
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
R
EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1
Reinstall the ink cartridges. For more information, see “Replacing ink cartridges” on page 18.
The cartridges should click firmly into their matching color slots.
2
Load plain, unmarked paper.
3
From the home screen, touch > More Options > Deep Clean Printhead.
4
Select an option, and then wait until the printer is ready.
5
From the home screen, touch
An alignment page prints.
> More Options > Align Printer.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE SURE THE PRINTER IS NOT IN
S
LEEP MODE
If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up the printer.
If the printer will not come out of Sleep mode, then reset the power:
1
Unplug the power cord from the wall outlet, and then wait 10 seconds.
2
Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
R
ECONNECT THE PRINTER POWER SUPPLY
1
Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.
2
Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
3
After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
4
Turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
R
ESTART THE COMPUTER AND TRY AGAIN
R
EMOVE AND RECONNECT THE
USB
CABLE CONNECTED TO YOUR PRINTER
50
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
HECK THE
USB
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with .
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
M
AKE SURE THE
USB
PORT IS ENABLED IN
W
INDOWS
1
Click , or click Start and then click Run.
2
In the Start Search or Run box, type devmgmt.msc.
3
Press Enter, or click OK.
The Device Manager opens.
4
Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
R
EMOVE AND REINSTALL THE PRINTER SOFTWARE
Fax troubleshooting
•
“Fax troubleshooting checklist” on page 51
•
“Cannot send faxes” on page 51
Troubleshooting
•
“Cannot receive faxes” on page 52
•
“Cannot run the fax software” on page 52
Fax troubleshooting checklist
If you encounter problems sending and receiving faxes, then check the connection first:
1
Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the telephone into the same port.
If you do not hear a dial tone, then contact your line provider.
2
While the printer is connected to the telephone line, check for a dial tone by plugging an analog telephone into the port of the printer.
If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each item.
If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics in this section.
Connection checklist
•
Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly according to your setup scenario.
•
Make sure that the cables are connected to the correct ports.
•
Make sure that the cables are securely plugged in.
Check the cable connections for the following hardware, if applicable:
Power supply Answering machine Cable modem Splitter
Telephone VoIP adapter DSL filter RJ
‑11 adapter
•
If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer.
•
If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the first phone port.
•
If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.
Cannot send faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
M
AKE SURE TO ENTER YOUR USER INFORMATION IN THE PRINTER
If you did not enter your user information during initial setup, then enter your fax name and fax number.
This is the information that identifies you as the sender in all the faxes that you send. Some countries or regions require the fax number and fax name for you to send a fax, and some fax machines block anonymous faxes.
51
R
EDUCE THE TRANSMISSION SPEED OF THE FAX MODEM
The modem of the printer can send and receive data up to at 33,600 bps. However, it is not necessary to set the modem to its fastest transmission capability. The speed of the modem of the receiving fax machine must match or be greater than the speed at which you are sending your fax. Otherwise, your fax will not be received.
1
From the home screen, navigate to:
> Fax Setup > Dialing and Sending > Max Send Speed
2
Select a sending speed, and then touch Accept.
E
NABLE ERROR CORRECTION
Errors and blurs may appear in the faxed document if there is too much noise on the line. This feature enables the printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors, the fax may be rejected by the receiving fax machine.
From the home screen, navigate to:
> Fax Setup > Dialing and Sending > Error Correction > On > Accept
E
NABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support color fax, then this option automatically converts the outgoing color fax to black and white. It also automatically reduces the resolution of the fax to a resolution that the receiving machine can support.
From the home screen, navigate to:
> Fax Setup > Dialing and Sending > Auto Fax Convert > On > Accept
M
AKE SURE THAT THE
D
IAL
P
REFIX SETTING IS CORRECT
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office.
1
From the home screen, navigate to:
> Fax Setup > Dialing and Sending > Dial Prefix
2
Check the prefix.
If the prefix is not correct, then enter the correct prefix, and then touch Accept.
Troubleshooting
Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
M
AKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
If the printer is sharing the line with other devices, then make sure that the following are set:
•
Auto Answer is on.
•
The printer picks up on a greater number of rings than the other devices.
•
The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service.
M
AKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
M
AKE SURE TO FREE UP PRINTER MEMORY
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printer memory is full, then the printer may not be able to receive more incoming faxes. An error message appears on the touch screen when the printer memory is full. Resolve the error to free up space in the printer memory.
M
AKE SURE THAT
F
AX
F
ORWARDING IS DISABLED
From the home screen, navigate to:
> Fax Setup > Ringing and Answering > Fax Forward > Off > Accept
I
NCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
M
AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when a fax comes in so that the printer can receive it.
1
From the home screen, navigate to:
> Fax Setup > Ringing and Answering > Manual Answer Code
2
Copy the manual answer code that appears on the touch screen.
Note: The default code is *9*, but for increased security, you can change it to a number that only you know.
52
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software.
M
AKE SURE A FAX DRIVER IS INSTALLED
The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on installing these drivers, see the Software and Documentation CD.
M
AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a
VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.
Network troubleshooting
If you are having trouble setting up your printer on a network, print a network setup page, and then see the complete network troubleshooting information in the Network Getting Started Guide or the comprehensive User's Guide available on the installation software CD.
Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
•
The printer, the computer, and the access point (wireless router) are all plugged in and turned on.
•
The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, then try connecting to the Internet over a wireless connection.
•
Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, then run the wireless setup again.
•
Your WEP key or WPA passphrase is correct (if your network is secure).
Log on to the access point and check the security settings.
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key.
If you are not sure if your security information is correct, then run the wireless setup again.
•
The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the access point (wireless router).
•
The Wi
‑Fi indicator is green and successfully connected.
•
The printer driver is installed on the computer from which you are performing a task.
•
The correct printer port is selected.
Troubleshooting
•
The computer and printer are both connected to the same wireless network.
•
The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and access point are not separated by poles, walls, or support columns containing metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.
Printing a network setup page
A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the printer.
1
Load plain paper.
2
From the home screen, navigate to:
> Network Setup > Print Setup Page
Locating IP addresses
For Windows users
1
Click , or click Start and then click Run.
2
In the Start Search or Run box, type cmd.
3
Press Enter, or click OK.
The Command Prompt window opens.
4
Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
For Macintosh users
1
From the Apple menu, choose About This Mac.
2
Click More Info.
3
From the Contents pane, choose Network.
4
If you are connected over a wireless network, choose AirPort from the Active Services list.
Locating the printer IP address
•
You can locate the printer IP address by viewing the printer network setup page. See the User's
Guide on the software installation CD for more information on printing a network setup page.
53
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
T
URN THE ACCESS POINT
(
WIRELESS ROUTER
)
OFF AND THEN BACK ON
Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network connections and resolve connectivity issues.
D
ISCONNECT FROM
VPN
SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer over your wireless network. End your VPN session and try printing again.
M
AKE SURE
D
EMO
M
ODE IS TURNED OFF
Select printer features are not available when Demo Mode is turned on.
From the home screen, navigate to:
> Demo Mode > Off > save the setting
C
HECK YOUR
WEP
KEY OR
WPA
PASSPHRASE
If your access point is using WEP security, then the WEP key should be:
•
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
•
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case
‑sensitive.
If your access point is using WPA or WPA2 security, then the WPA/WPA2 preshared key/passphrase should be:
•
Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
•
From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case
‑sensitive.
Note: If you do not know this information, then see the documentation that came with the wireless network, or contact the person who set up your wireless network.
C
HECK IF YOUR ACCESS POINT HAS AN ASSOCIATION
/
REGISTRATION BUTTON
Wireless broadband boxes in Europe, the Middle East, and Africa such as Livebox, AliceBox, N9UF Box,
Freebox, or Club Internet may require you to press an association/registration button when adding the printer to your wireless network.
Troubleshooting
If you are using one of these boxes and need more information, then see the documentation that came with your box, or contact your internet service provider (ISP).
M
OVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.
M
OVE THE COMPUTER
,
PRINTER
,
OR BOTH CLOSER TO THE ACCESS POINT
The range of your wireless network depends on many factors, including the abilities of your access point and network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.
C
HECK THE WIRELESS SIGNAL QUALITY
Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem.
C
HECK YOUR ADVANCED SECURITY SETTINGS
•
If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point.
•
If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the access point, or contact the person who set up your wireless network.
M
AKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT
•
See if you have access to the Internet by opening your Web browser and accessing any site.
•
If there are other computers or resources on your wireless network, then check to see if you can access them from your computer.
M
AKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS
NETWORK
If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
For Windows users
1
Obtain the SSID of the network that the computer is connected to.
a
Type the IP address of your access point into the address field of your Web browser.
54
If you do not know the IP address of the access point:
1
Click , or click Start and then click Run.
2
In the Start Search or Run dialog, type cmd.
3
Press Enter or click OK.
4
Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
•
The “Default Gateway” entry is typically the access point.
•
The IP address appears as four sets of numbers separated by periods, such as
192.168.2.134.
b
Type the user name and password of the access point when prompted.
c
Click OK.
d
In the Wireless settings section, look for the SSID.
e
Write down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2
Obtain the SSID of the network that the printer is connected to:
a
From the printer, print a network setup page.
b
In the Wireless section, look for SSID.
3
Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.
For Macintosh users with an AirPort base station
In Mac OS X version 10.5 or later
1
From the Apple menu, navigate to:
System Preferences > Network > AirPort
or
System Preferences > Network > Wi
‑Fi
The SSID of the network that the computer is connected to is displayed in the Network Name menu.
2
Write down the SSID.
In Mac OS X version 10.4 or earlier
1
From the Finder, navigate to:
Applications > Internet Connect > AirPort
The SSID of the network that the computer is connected to is displayed in the Network menu.
2
Write down the SSID.
Troubleshooting
For Macintosh users with an access point
1
Type the IP address of the access point in the address field of your Web browser, and then continue to step 2.
If you do not know the IP address of the access point, then do the following:
a
From the Apple menu, navigate to:
System Preferences > Network > AirPort
or
System Preferences > Network > AirPort
b
Click Advanced or Configure.
c
Click TCP/IP.
The Router entry is typically the access point.
2
Type your user name and password when prompted, and then click OK.
3
In the Wireless settings section, look for the SSID.
4
Write down the SSID, security type, and the WEP key/WPA passphrase (if shown).
Notes:
•
Make sure you copy the network information down exactly, including any capital letters.
•
Store the SSID and the WEP key or WPA passphrase in a safe place for future reference.
M
AKE SURE YOUR OPERATING SYSTEM IS COMPATIBLE WITH WIRELESS PRINTING THROUGH
A
IR
P
ORT
The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later.
“Communication not available” message appears when printing wirelessly
Try one or more of the following:
M
AKE SURE YOUR COMPUTER AND PRINTER HAVE VALID
IP
ADDRESSES FOR THE NETWORK
If you are using a laptop and have power saving settings enabled, then you may see the ”Communication not available” message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive has powered down.
If you see this message, then wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reconnect to the wireless network.
If you see this message again after you have waited long enough for the printer and the laptop to connect to the network, then there may be a problem with your wireless network.
Make sure that the laptop and printer have both received IP addresses:
55
For Windows users
1
Click , or click Start and then click Run.
2
In the Start Search or Run dialog, type cmd.
3
Press Enter, or click OK.
4
Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
For Macintosh users
1
From the Apple menu, navigate to:
About This Mac > More Info
2
From the Contents pane, choose Network.
3
If you are connected over a wireless network, choose AirPort from the Active Services list.
The Router entry is typically the access point.
Locating the printer IP address
•
From the printer, print a network setup page.
In the TCP/IP section, look for Address.
•
View the printer settings.
1
From the printer control panel, navigate to:
> Network Setup > TCP/IP > IPv4 Setup
2
Look for IP Address.
If the printer, the laptop, or both do not have an IP address, or if either has an address of 169.254.x.y
(where x and y are any two numbers between 0 and 255):
1
Turn off the device or devices that do not have a valid IP address.
2
Turn on the devices, and then check the IP addresses again.
If the printer or the laptop still does not receive a valid IP address, then there is a problem with your wireless network. Try the following:
•
Make sure your access point (wireless router) is turned on and is working.
•
Remove any objects that could be blocking the signal.
•
Temporarily turn off any unnecessary wireless devices on your network and pause any network
‑intensive activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer is not receiving the IP address within the allowed time.
•
Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with your wireless router.
If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting.
Troubleshooting
M
AKE SURE THE WIRELESS PORT IS SELECTED
Note: This solution applies to Windows users only.
1
Click , or click Start and then click Run.
2
In the Start Search or Run dialog, type control printers.
3
Press Enter, or click OK.
4
Right
‑click the printer, and then select Properties or Printer properties from the menu.
5
Click the Ports tab.
6
Locate the selected port. The selected port has a check beside it in the Port column.
7
If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the
Printer column to make sure you select the right printer port.
8
Click OK, and then try to print again.
M
AKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
Note: This solution applies to Windows users only.
1
Click , or click Start and then click Run.
2
In the Start Search or Run dialog, type control printers.
3
Press Enter, or click OK.
4
Right
‑click the printer, and then select Properties or Printer properties from the menu.
5
Click the Ports tab.
6
Click the box next to Enable bidirectional support if it is not already checked.
7
Click Apply > OK, and then try to print again.
Ethernet network troubleshooting
Printer does not appear in the list of printers found on the network
C
HECK THE
E
THERNET CABLE
•
Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.
•
Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into the network hub or wall connection.
•
Try using a different cable. Damage to the cable may not be obvious.
56
M
AKE SURE THE PRINTER POWER IS ON
Make sure the printer is connected to a power source and is turned on.
M
AKE SURE THAT THE NETWORK IS OPERATING PROPERLY
•
Try to access other computers on the network.
•
Make sure all switches, hubs, and other connecting devices are turned on.
M
AKE SURE THE PRINTER HAS VALID NETWORK SETTINGS
Print a network setup page from the printer and check the following. See the “Networking” section of the User's Guide for instructions on how to print a network setup page.
•
Verify that the IP address is correct for your network.
•
Verify that the gateway is correct.
•
Verify that the network mask is the same as the network mask used for other computers and printers on your network.
Cannot print to the network printer
C
HECK THE
E
THERNET CABLE
•
Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.
•
Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into the network hub or wall connection.
•
Try using a different cable. Damage to the cable may not be obvious.
M
AKE SURE THE PRINTER POWER IS ON
Make sure the printer is connected to a power source and is turned on.
M
AKE SURE THAT THE NETWORK IS OPERATING PROPERLY
•
Try to access other computers on the network.
•
Make sure all switches, hubs, and other connecting devices are turned on.
U
NINSTALL AND REINSTALL THE SOFTWARE
See the “Reinstalling the printer software” section of the User’s Guide.
Notices
Notices
Edition notice
April 2012
The following paragraph does not apply to any country where such provisions are inconsistent with
local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit
http://support.lexmark.com
.
For information on supplies and downloads, visit
www.lexmark.com
.
If you don't have access to the Internet, you can contact Lexmark by mail:
Lexmark International, Inc.
Bldg 004-2/CSC
740 New Circle Road NW
Lexington, KY 40550
USA
© 2012 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212
or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and
Commercial Software Documentation are licensed to the U.S. Government end users (a) only as
Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.
57
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
Federal Communications Commission (FCC) compliance information statement
This product complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1
this device may not cause harmful interference, and
2
this device must accept any interference received, including interference that may cause undesired operation.
Any questions on this statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232-3000
For additional compliance information, see the online documentation.
Federal Communications Commission (FCC) compliance information statement
This product complies with Part 68 of the FCC Rules. See the product online documentation for additional compliance information.
Index
Index
A
adding
Additional Solutions
customize printer settings using 45
Address Book Setup
customize printer settings using 45
ADF input tray
answering machine
Automatic document feeder (ADF)
B
bidirectional communication
bin extender
broadcast fax, sending
buttons
C
Caller ID
canceling
e
cannot delete documents from print queue 50
cannot print over wireless network 53
cannot print to network printer 56
cannot receive faxes 52 cannot run fax software 52
card reader light
cartridges, ink
checking an unresponsive printer 48
checklist
Communication not available
configuring Wi
‑Fi Protected Setup
PBC, Push Button Configuration method 44
PIN, Personal Identification Number method 44
conserving energy, ink, and paper 5
contact list
copies
copy job
Copy Settings
customize printer settings using 45
copying 27 on both sides of the paper 27 tips 27
customer support label
D
Device Management
customize printer settings using 45
dial tone
Digital Subscriber Line (DSL)
digital telephone service
documents
adding a network folder shortcut 29
faxing using the computer 41 faxing using the control panel 41
scanning to e
scanning using the printer control panel 29
scanning using the touch screen 28
duplex
duplex scanning
using the ADF (for select printer models) 12
duplex unit
E
Embedded Web Server
energy
Ethernet port
exit bin
EXT port
E
‑mail Alert Setup
customize printer settings using 45
E
‑mail/FTP Settings
customize printer settings using 45
e
‑mailing
scanning a document or photo 31 tips 31
F
fax header and footer
Fax Settings
customize printer settings using 45
fax setup country
standard telephone line connection 32
fax troubleshooting
cannot receive faxes 52 cannot run fax software 52
cannot send faxes 51 fax troubleshooting checklist 51
faxing
receiving automatically 42 receiving manually 42
sending a broadcast fax immediately 41 sending using the printer control panel 41
tips, receiving 41 tips, sending 41 using the computer 41
faxing tips
receiving faxes automatically 42
file types
finding
finding IP address of computer (Mac) 53
flash drive
G
General Settings
customize printer settings using 45
H
home page
home screen
I
icons
Import/Export
customize printer settings using 45
incorrect language appears on display 48
information
information you will need during wireless
ink
58
Index ink cartridge access door
ink cartridges
inserting a memory card or flash drive 16
installation screen did not appear
installing printer
on wireless network (Macintosh) 43 on wireless network (Windows) 43
installing printer software 20
Intervention Management
customize printer settings using 45
L
language
LINE port
M
Macintosh
installing printer on wireless network 43
Macintosh printer software
Manage Profiles
customize printer settings using 45
Manage Shortcuts
customize printer settings using 45
memory card
memory card slot
minimum system requirements 20
N
navigating menus
network setup page
network troubleshooting
cannot print to network printer 56
printer to be configured does not appear in list
of printers found on network 56
Network/Ports
customize printer settings using 45
networking
P
paper
Paper Setup
customize printer settings using 45
paper tray (Tray 1)
paper tray (Tray 2)
paper, recommended brands
parts
Personal Identification Number method
photos
printing using printer control panel 25
scanning to e
PictBridge and USB port
power supply port
print job
Print Settings
customize printer settings using 45
print troubleshooting
cannot delete documents from print queue 50
printer
printer control panel
printer features 6 printer models 6
printer printing blank pages 50
printer problems, basic solutions 48
printer settings, customizing
E
E
Scan
printer software
printer to be configured does not appear in list of
printers
printhead
printhead nozzles
printing
advanced color 24 documents 24
documents from a memory card or flash
photos using printer control panel 25
two
‑sided 24 printing using advanced color options 24
publications
Push Button Configuration method
R
receiving faxes
Auto Answer setting 39, 42 automatically 42 manually 42 tips 42
recommended paper brands
recovering the security PIN 49
RJ
S
scan job
scanner glass
scanning
documents for e
‑mailing 28 tips 28 to a flash drive 28 to a local computer 28 to a memory card 28
to a network 29 to a network folder 29 using the printer control panel 29
Scan
‑to‑Network Folder Setup
customize printer settings using 45
Security
customize printer settings using 45
security PIN
selecting the wireless port 55
sender information
sending an e
scanning a document or photo 31
59
Index
setting
distinctive ring 40 number of rings 40
setting up fax country
standard telephone line connection 32
on wireless network (Macintosh) 43 on wireless network (Windows) 43
setup troubleshooting
incorrect language appears on display 48
installation screen did not appear
printer does not respond 50 printer printing blank pages 50
supported memory cards and file types 17
supported operating systems 20
T
tips for
e
touch screen
Transmit Terminal Identification (TTI)
troubleshooting
checking an unresponsive printer 48 contacting customer support 48
solving basic printer problems 48
troubleshooting, fax
cannot receive faxes 52 cannot run fax software 52
troubleshooting, network
cannot print to network printer 56
printer to be configured does not appear in list
of printers found on network 56
troubleshooting, print
cannot delete documents from print queue 50
troubleshooting, setup
incorrect language appears on display 48
installation screen did not appear
printer does not respond 50 printer printing blank pages 50
troubleshooting, wireless
cannot print over wireless network 53
two
U
USB port
using
V
voice mail
Voice over Internet Protocol (VoIP)
W
Web Links
Web site
Windows
installing printer on wireless network 43
Windows software
wireless network information you will need for setting up
wireless printing 43 installing printer on (Macintosh) 43 installing printer on (Windows) 43
wireless setup
wireless troubleshooting
cannot print over wireless network 53
Wi
‑Fi Protected Setup
Wi
‑Fi Protected Setup logo
60
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